| 10/27/2019 |
No |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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|
Web |
Servicemember |
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On Tuesday, XX/XX/2019 the bank, Current with mailing address listed as Finco Services , Inc., XXXX XXXX XXXX # XXXX, XXXX XXXX, NY XXXX sent me an email on or about XXXX XXXX CST stating that You are approved for instant deposits! Additionally the email stated that those funds will be available immediately. Despite taking Currents email in good faith, it has become clearly evident via a preponderance of evidence that both Current and XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX, OH XXXX intentionally violated the Dodd-Frank Wall Street Reform and Consumer Protection Act Titles X and XIV codified in relevant part at 12 U.S.C. 5301, 5481-5603, and in laws amended ( Title X ) ; and 12 U.S.C. 5481 note, 15 U.S.C. 1601 note, 1602, and 1631 et seq. ( Title XIV ) and have provided both regulatory bodies and their respective agents with a false certifications, fraud in the inducements or both with respect to their willingness to comply with statutory and regulatory oversight requirements on their own without the need of additional actionable regulatory oversight Additionally, in section 8 ( b ) ( 3 ) of the Federal Deposit Insurance Act ( 12 U.S.C. 1818 ( b ) ( 3 ) ), it provides that if the Board of Governors determines that a condition, practice, or activity of a depository institution subsidiary or functionally regulated subsidiary of a non-bank financial company supervised by the Board of Governors does not comply with the regulations or orders prescribed by the Board of Governors under this Act, or otherwise poses a threat to the financial stability of the United States, the Board of Governors may recommend, in writing, to the primary financial regulatory agency for the subsidiary that such agency initiate a supervisory action or enforcement proceeding. Furthermore there are provisions within 12 U.S.C. 5363 that provides for Acquisitions of Banks and Treatment as a Bank Holding Company for the purposes of section 3 of the Bank Holding Company Act of 1956 ( 12 U.S.C. 1842 ).
On or about XX/XX/2019, I opened an account with XXXX XXXX and declined to opt into overdraft protection per the Opt-In Rule. My checking account balance at the end of the business on XX/XX/2019 was {$740.00}. There were no transactions made on my account by me or anyone else from that time until approximately noon on XX/XX/2019 when I attempted to make a debit card purchase and my transaction was declined. I found that to be highly irregular and logged into my mobile banking application with XXXX XXXX and noticed that my checking balance is - {$1900.00}. It showed a list of strange " pending transactions '' that took my account from where legally and ethically it was at in the amount of {$740.00} to a high negative balance. On or about XX/XX/2019, Current using their elected electronic banking systems listed at least {$840.00} of valid deposits into my checking account within their bank that is not up to par or on the same levels as the go-to and industry gold standard of other electronic banking systems such as XXXX XXXX ( R ) with XXXX ( SM ). This electronic banking system did not allow for the transfer of funds that would cause overdraft in an account that did not opt-in to overdraft protection thus exposing them to tortuous liability whether that be initially a case of negligence or later found to be intentional as a result of the deliberate and willful actions chosen like that of XXXX XXXX XXXX and Current did and continue to do.
The Opt-In Rule, 12 CFR Part 1005 ( Regulation E ) at 1005.17 ( b ) ( 2 ), provides official interpretation of conditioning payment of other overdrafts on consumer 's consent. This section requires banks to condition and decline the payment of any overdraft checks, ACH transactions, and other types of transactions on the consumer because the consumer has not affirmatively consented to the institution 's overdraft service for ATM and one-time debit card transactions. On XX/XX/2019, XXXX Bank willfully and deliberately violated this section of the law and changed my account from {$740.00} to XXXX. This violation came stemmed from an act of negligence on their part to maintain effective and efficient electronic banking systems and became libelous with intentional tortuous liability as a result of them willfully and deliberately using creative and artful means to cause me injury, knowingly violate 12 CFR Part 1005 and erode more trust from not only the banking industry as a whole but specifically XXXX XXXX XXXX.
12 CFR Part 1005 does not provide justification for violating the law by banks for any reason whatsoever and banks are actually the more egregious offender like that of contracts of adhesion but the intentional injury inflicted on my was likely from something that should have been commended for. Apparently, I randomly discovered via penetration testing a flaw within two banking systems that through my efforts and the methods that I used in particular, XXXX XXXX XXXX and I were actually able to stop and remedy this glitch that XXXX XXXX XXXX actually has an official and legal duty and obligation to correct, not me. XXXX XXXX XXXX apparently was either extremely cheap in acquiring their business assets like their software & information systems and/or seriously lacking in the acquisition and retention of skilled, competent, knowledgeable, ethical and professional personnel.
Also, in regards to Current bank, is it not customary, required and expect that desiring to and having opened an account that was and is listed specifically as a checking account that it be industry standard that the account have the ability to write actual checks regardless of whether the bank specifically provides customers checks as stated by one of their employees or whether they obtain them from a different vendor that could likely charge less and consumers wouldnt be subject to unfair business practices that could result from vertical and horizontal integration of products and apparently wouldnt be found to be uncommon at this particular bank. This bank took nearly 15 days for a check that was a mere {$900.00} ( which was made to feel like it was {>= $1,000,000} ) to be made available when they could have simply called the issuing bank verified the availability of funds and made them available to the consumer in less than a day like what can happen at Check Cashing locations and payday lenders whose operations are not always the most cost effective solution when compared with a legitimate bank. Having mentioned legitimate with respect to a bank, does the Patriot Act not mandate that certain information when opening account be verified by the bank prior to opening the account in order to prevent potential funding of terrorism? What if I can be used as a direct example of the deliberate failure by Current bank to properly and effectively check and require specific forms of government identification in order to open an account or them actually being able to technically and effectively verify a consumers social security number when that consumer in question has an actual credit freeze from a XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and did not lift said freeze in order to confirm ones identity, verify that the information is indeed accurate or whether it is the actual individual in question opening the account or responsible for it. The internet can open a world of possibilities whether that the benefits or liabilities. In a world of call centers and those companies like XXXX and XXXX that are most definitely not your mom and pop there is something to be said about that personal and human relationship that allows for those smaller business to continue to operate and compete but also whereby one might consider the job of someone whose face they see everyday before they decide to eviscerate an company or not engage in economic Darwinism from being an organization that one uses personification on relationships to things like corporations or flags. In Native American culture when they hunt using bows and arrows and by tracking, such an act can becomes an acceptable Spiritual practice when the animal gives up its spirit to the hunter versus a truly skill less sportsman who uses trickery pheromones or guns with scopes that can see or shoot from miles away.
While some may hold that some political, legal and most definitely Spiritual stances may be rather harsh, they are obviously missing human element that for many years within the his deceptive Republic has long been missing. The intentional withholding and/or the destructive of monetary funds can and has had a direct effect on the human species component of humanity with respect to things like life, health, safety, freedom, liberty as well as happiness. It should be assumed that at the time of birth into this world, choice of entry is not generally provided to infants. With that being said, things like food, shelter, water, clothing, healthcare, security are required in order to survive as well as thrive. While some may contend that these should be provided as basic human rights without cost regardless of quality as long as such are effective, they are nevertheless needed. Depriving someone of money to buy food to prevent malnutrition and starving, things like ruining ones credit report intentionally, in error or in the possibility of error by the involvement and placing the information of others at a level of regard to allow for negativity regardless of validity or in what public policy and popular public opinion might find that the responsible party for unfortunate creditworthiness lies no responsibility on the consumer by their direct or indirect but rather that of an other parties. If a consumer has historically met or went beyond expected debt repayment guidelines for the business standard business relationship and their employer terminated them unlawfully and their primary source of income was from wages is it their fault for the lack of accountability and an actual legitimate possibility of redress of grievances not just some mere window that is rather elaborate trickery that causes the statutory protections of other bedrock and fundamental protections that to become efficiently have existed for hundreds if not thousands of years or more throughout many countries and municipalities to become superfluous and eroded sacred common law that we cling to in times when unexpected and unprepared for events occur in the present that have a huge impact on the immediate future. An example of such is when proprietary and governmental organizations require certain information in order to do business whether there is choice or not in the matter and they have the legal and responsibility to perform certain duties.
Two agents that I met privately that were professionally employed by the XXXX XXXX XXXX made a comment that demonstrated officially agency policy regarding security clearances that was rather stupid and a determent. The listed the two major concerns to be drug use and financial or credit worthiness. Well with respect to drug use, I can see how an agency not specified charted with jurisdictional involvement in drug use to be ignorant. For professionals that understand and support drug use they understand that usage can reveal very quickly negative and unacceptable attributes and behaviors that might not reveal themselves until many years later or at a time when ones value as an asset becomes great enough where they become a liability for national security and beyond later. With respect to having relationships as a result of drug use, one might actually be mesmerized about how quickly certain individuals can be leveraged in support of locating those who wish to hide and those who wish to thrive. With respect to financial or credit worthiness being unable to pay ones debts should not immediately imply recklessness or responsibility for them happening at all or continuing. If certain agencies and organizations hold the belief that someone should accept any job or position to pay debts regardless of whether that debt is valid, then why should they expect one to stay at organization, be trusted to defend and enforce that which others are by no laughable means beyond reproach or be passionate and respected enough to perform at their highest levels as a result of many potentially inciting factors including compensation, benefits, enjoyment and work life-balance. However the main point that is being conveyed regarding the seriousness, reliability and reliance on financial metrics can jeopardize security clearances, equal housing opportunity, the ability to find employment with employers and even ability to become an employer for oneself by starting their own business and being able to receive financial credit or capital to startup that business. It allows the creation of such desperate cycle of bondage that is not truly conforming to term vicious cycle and challenges whether ones life on earth could be potentially XXXX.
With respect to Dodd Frank, it lists the term Too big to Fail. At what point is there a moral, ethical and legitimate reason for these colossal giants of adhesion due to their actual and potential powers, abilities and their actual and constructive utility does a regulatory agency or oversight authority feel it a statutory obligation to enter the fray on behalf of the consumer whether that be in support of that specific consumer or the macroeconomic applicability of consumer without being a party to what could be deemed conspiracy ( whether be one of silence or otherwise ) or what the military would consider dereliction of duty or abandoning ones post without being properly relieved whether be accidental and accountable or intentional and treasonous by a domestic enemy of the Constitution?
The Opt-In Rule, 12 CFR Part 1005 ( Regulation E ) at 1005.17 ( b ) ( 2 ), provides official interpretation of conditioning payment of other overdrafts on consumer 's consent. This section requires banks to condition and decline the payment of any overdraft checks, ACH transactions, and other types of transactions on the consumer because the consumer has not affirmatively consented to the institution 's overdraft service for ATM and one-time debit card transactions. On XXXX XX/XX/XXXX, XXXX XXXX XXXX willfully and deliberately violated this section of the law and changed my account from {$740.00} to XXXX. This violation came stemmed from an act of negligence on their part to maintain effective and efficient electronic banking systems and became libelous with intentional tortuous liability as a result of them willfully and deliberately using creative and artful means to cause me injury, knowingly violate 12 CFR Part 1005 and erode more trust from not only the banking industry as a whole but specifically XXXX XXXX XXXX.
12 CFR Part 1005 does not provide justification for violating the law by banks for any reason whatsoever and banks are actually the more egregious offender like that of contracts of adhesion but the intentional injury inflicted on my was likely from something that should have been commended for. Apparently, I randomly discovered via penetration testing a flaw within two banking systems that through my efforts and the methods that I used in particular, XXXX XXXX and I were actually able to stop and remedy this glitch that XXXX XXXX XXXX actually has an official and legal duty and obligation to correct, not me. XXXX XXXX XXXX apparently was either extremely cheap in acquiring their business assets like their software & information systems and/or seriously lacking in the acquisition and retention of skilled, competent, knowledgeable, ethical and professional personnel.
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
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I want the dispute for the following XXXX {$XXXX} New XXXX {$XXXX}, {$XXXX} XXXX XXXX {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX} XXXX XXXX XXXX {$XXXX}, {$XXXX} {$XXXX} XXXX {$XXXX} XXXX {$6.00} On Tue, XX/XX/XXXX, XXXX XXXX Chat Transcript XXXX wrote : Chat Transcript with XXXX XXXX XXXX XXXX on XXXX XX/XX/XXXX, XXXX XXXX ( XXXX ) ( XXXX ) *** XXXX XXXX joined the chat *** ( XXXX ) XXXX XXXX : still getting unauthorized charges ( XXXX ) Welcome to Current Support : Thanks for reaching out! Please note, if you are attempting to dispute a charge on your card please have information related to the transaction ( s ) in question ready so we can assist you as quickly as possible. We appreciate your patience and a team member will be with you shortly ( XXXX ) *** XXXX joined the chat *** ( XXXX ) XXXX : Hi there, thanks for getting in touch. Please clarify your concern so I can better assist you ( XXXX ) XXXX XXXX : i contacted support days ago about unauthorized charges ( XXXX ) XXXX : Can you please verify your name and your DOB so that I can pull up your account?
( XXXX ) XXXX XXXX : and i have been receiving more charges ( XXXX ) XXXX XXXX : XXXX XXXX ( XXXX ) XXXX XXXX : XX/XX/XXXX ( XXXX ) XXXX : Would you please share with us the date, amount, merchant name, and receipt ID you're referring to? Thank you!
( XXXX ) *** XXXX left the chat *** ( XXXX ) XXXX XXXX : the new charges are from XXXX, XXXX XXXX, XXXX, XXXX, and more from XXXX ( XXXX ) XXXX XXXX XXXX joined the chat *** XXXX XXXX XXXX XXXX XXXX : Hi there, thanks for reaching out! Please give me 2-3 minutes to review your account ( XXXX ) XXXX XXXX : Hello. How may I help you today?
( XXXX ) XXXX XXXX : my money is disappearing off my account you are third person i talk to. What is being done?
( XXXX ) XXXX XXXX : I see. Do you have a unauthorized transaction in your account?
( XXXX ) XXXX XXXX : can you get someone to call me ( XXXX ) XXXX XXXX : Unfortunately, our phone support line is temporarily unavailable so we can ensure the health and safety of our team. We are still here to answer your questions, so please let us know your concern in a reply here and we will be more than happy to assist you. Thanks for your understanding!
( XXXX ) XXXX XXXX : I can help you to file a dispute for unauthorized transaction that you have in your account.
( XXXX ) XXXX XXXX : i jut gave my info to XXXX and we where disconnected.
( XXXX ) XXXX XXXX : Got it! Do you want to file a dispute for this unauthorized transaction?
( XXXX ) XXXX XXXX : Are you still there?
( XXXX ) XXXX XXXX : do you have any info on unauthorized transaction that i have already disclosed. if not i woujd like to close thi account XXXX XXXX XXXX XXXX XXXX : Unfortunately! I haven't see any information here that you disclosed. Can I have the transaction number, please? So that I can help you to file a dispute and get your refund as well.
( XXXX ) XXXX XXXX : Are you still there?
( XXXX ) XXXX XXXX : close my account because your company is wasting my time. why would i do this again if nothing is being documented or done about money disappearing from my account ( XXXX ) XXXX XXXX : Upon checking here! You have a settle and pending transaction in your account. You also have a declined transaction in your account because of insufficient balance.
( XXXX ) XXXX XXXX : that's because of all the unauthorized transactions ( XXXX ) XXXX XXXX : i reported charges last week ( XXXX ) XXXX XXXX : We can't file a dispute for a pending and declined transaction. All we can file for a dispute is a settle transaction. So you want me to proceed on filing a dispute on settle transaction in your account?
( XXXX ) XXXX XXXX : yes ( XXXX ) XXXX XXXX : all of the transactions after XXXX by XXXX ( XXXX ) XXXX XXXX : I only see here that you disclosed is this one : mfgfi, new molino, gregorian, XXXX, and more from globebillpay. You disclosed this to XXXX.
( XXXX ) XXXX XXXX : all unauthorized ( XXXX ) XXXX XXXX : Okay. One moment please.
( XXXX ) XXXX XXXX : also XXXX ( XXXX ) XXXX XXXX : Okay. I will help you file a dispute for settle unauthorized transaction in your account. Just to remind you that the card will be deactivated once dispute is filed due to unauthorized transactions to protect the account for future unauthorized charges. We need to replace your card after filling a dispute.
( XXXX ) XXXX XXXX : converge ict ( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Got it! I will now proceeding on filing a dispute. One moment please.
( XXXX ) XXXX XXXX : there are several charges ( XXXX ) XXXX XXXX : Okay. I'm working on it right now.
( XXXX ) XXXX XXXX : for all charges after sals by XXXX ( XXXX ) XXXX XXXX : Okay. Got it! Already filing a dispute for that!
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Is it okay if I ask you some questions?
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : you there XXXX XXXX XXXX XXXX XXXX : Thank you! Do you recognize the transactions?
( XXXX ) XXXX XXXX : no ( XXXX ) XXXX XXXX :??
( XXXX ) XXXX XXXX : Are you in the possession of your card?
( XXXX ) XXXX XXXX : yes ( XXXX ) XXXX XXXX : Did anyone else have access to your card and your PIN?
( XXXX ) XXXX XXXX : no ( XXXX ) XXXX XXXX : Where do you keep your PIN?
( XXXX ) XXXX XXXX : it's not written down ( XXXX ) XXXX XXXX :??
( XXXX ) XXXX XXXX : you there ( XXXX ) XXXX XXXX : Yes. Thank you for providing some information that we needed.
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Thanks for your patience. I've submitted your dispute for investigation. Any provisional credits you qualify for will be applied to your account if our investigation takes longer than 10 days. Our team will reach out to your email on file with any updates on your dispute as well.
( XXXX ) XXXX XXXX : I will now proceed on replacing your card so that we can avoid unauthorized charges in the future.
( XXXX ) XXXX XXXX : whats the confirmation number ( XXXX ) XXXX XXXX : and whats your id number?
( XXXX ) XXXX XXXX : You can received an email to us regarding the dispute that we file. Don't worry about that. I will now replace your card with a new one. One moment please.
( XXXX ) XXXX XXXX : Can you verify your mailing address, please?
( XXXX ) XXXX XXXX : the other person said they ordered a new card ( XXXX ) XXXX XXXX : Unfortunately! I haven't see here that she/he reorder a new card for you. So I need to reorder a new card for you. Can you verify first your mailing address, please?
( XXXX ) XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX : XXXX Virginia XXXX ( XXXX ) XXXX XXXX : Got it! I already reorder a new card for you. Card delivery will take 7-10 business days.
( XXXX ) XXXX XXXX : Is there anything else that I can help you with today?
( XXXX ) XXXX XXXX : can you give me a confirmation number?
( XXXX ) XXXX XXXX : You will receive an email regarding the dispute that we already file. I'm sorry but we can't give you that kind of information.
( XXXX ) XXXX XXXX : Don't worry our team will send you an email confirmation regarding the dispute that we already file.
( XXXX ) XXXX XXXX : Are we all good for now?
( XXXX ) XXXX XXXX : and you disputed all the charges ( XXXX ) XXXX XXXX : Yes. I disputed all the charges after XXXX by XXXX as you said earlier. Don't worry about that, XXXX!
( XXXX ) XXXX XXXX : Is there anything else that I can help you with today?
XXXX XXXX XXXX XXXX XXXX : Are you still there?
( XXXX ) XXXX XXXX : no thank you. hopefully i will not have this problem again. this is very stressful XXXX XXXX XXXX XXXX XXXX : Yes. Don't wrorry about that! I'm really glad that I help you today.
( XXXX ) XXXX XXXX : Thanks for choosing Current and chatting with us. I hope you have a great rest of the day!
( XXXX ) *** Chat Rating request has been sent. XXXX XXXX XXXX XXXX XXXX XXXX : have a great day ( XXXX ) *** XXXX XXXX has rated the chat Good *** ( XXXX ) *** XXXX XXXX left the chat *** ( XXXX ) *** XXXX XXXX left the chat *** NAME XXXX XXXX EMAIL XXXX PHONE XXXX LOCATION XXXX XXXX, Maryland, United States XXXX XXXX Chat XXXX XXXX DEPARTMENT Dispute a Charge SERVED BY XXXX XXXX XXXX XXXX RATING Good COMMENT Are you using XXXX Chat yet? Sign up free today
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| 02/01/2020 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
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This company has zero regard for government regulation nor contractual obligation. First issue arose with a non-dispense ATM dispute filed on XX/XX/XXXX for amount of {$200.00}. The requested written correspondence was returned XX/XX/XXXX and confirmed receipt of this by the company that same day. I then followed up on this request XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I inquired about the provisional credit after both the 10 and 20 days provided by the two possible circumstances had expired. I was given zero explanation for their violation of regulation E, no correspondence or reasoning for them violating the law nor any type of resolution to the issue itself. Their response was always that the issue/error/violation had been " escalated '' and nothing further was ever heard on my end. This company has zero regard for federal regulation misleads its customers and violates both VISA and their own contractual language. This was further exemplified when I had a return to XXXX department store that was completed via PIN Debit transaction for the amount of {$110.00}, of which I have receipt. This return was completed on XX/XX/XXXX. When my account was not credited on XX/XX/XXXX I again inquired with the support team regarding this new issue. I was told on XX/XX/XXXX that it could take up to 5 business days for the transaction to " settle '' and the funds would be in my account no later than XX/XX/XXXX. I followed up with on XX/XX/XXXX when the 5 business had expired and the funds were STILL not in my account. I was advised they would post some time THAT DAY but for sure that day. Now today XX/XX/XXXX the funds are still not in my account. I was told by support that yet again now THIS ISSUE/ERROR of theirs was " escalated. '' the same response i received regarding the still unresolved and regulation E violating Dispute. Enough is enough. This company is illegal holding back the credit to my account on the dispute and now holding funds they have confirmed for a week they actually show they received from XXXX yet have not posted to my account. I want my credit and I want my money they have and are holding for this return, released to my account immediately as both should have occurred a long time ago. Both from regulatory requirements, their contract of adhesion given to customers, and the statements made by their own customer support team on MANY occasions as referenced earlier.
Reg E reference The Electronic Fund Transfer Act ( EFTA ), as implemented by Regulation E, provides basic protections for consumers with electronic direct deposits or who use debit cards to access their deposit account held directly or indirectly at a bank. These protections include timeframes by which a bank must investigate and determine whether an error occurred when you notify your bank of an error and, in some cases, requirements to provide provisional credit while the investigation is performed.
For example, if you notify your bank of a potential account error, Regulation E requires a bank to investigate and determine whether an error occurred within 10 business days of receiving your notice ( or 20 business days for new accounts ). If a bank is unable to complete its investigation within the appropriate timeframe, it may take up to 45 days to determine whether an error occurred. But in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit.
Some banks may require you to submit an error notice in writing after you provide notice orally. If the bank does not receive written confirmation within 10 business days of receiving the initial notice of an error, the bank is not required to provide provisional credit. The time period for the investigation may be extended to 90 days if the error involved an electronic transfer initiated outside of the United States, a point-of-sale debit card transaction, or a transaction involving a new account within 30 days of being opened.
If the bank determines there is an error on your account, it must correct the error within one business day after confirming it and report the results to you within three business days after completing its investigation ( including, if applicable, notice that a provisional credit has been made final ).
If a bank determines that no error occurred or that an error occurred in a manner or amount different from that described in your notice, the bank must send a written explanation of its findings and note your right to request the documents the bank relied on for its investigation. When the bank debits the funds provisionally credited to your account during the investigation, it must provide you with the date and amount debited. In addition, the bank must inform you that it will honor checks, drafts, or similar instruments payable to third parties and preauthorized transfers from your account ( without charge as a result of an overdraft ) for five business days after the notification.
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| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
Servicemember |
|
XXXX XXXX, 2022 I logged in to my online banking to activate my debit card that had just arrived and found a charge for {$290.00} that I had no knowledge of. I attempted to locate a phone number to contact the bank unsuccessfully and started a live chat with support. I was told the charge was made on XXXX XXXX, 2022 to a merchant in XXXX XXXX and was made with the virtual card attached to my account. I informed support I had no knowledge and did not authorize this purchase and had never been to XXXX XXXX in my life. I was told a new virtual card would be issued and I refused it and asked for the feature to be XXXX XXXX as I had no use for one. I was told a dispute would be started and I would recieve a response in a few days. I thanked them for the help and after about a week of waiting I logged in to check if there was any update. At which point I see that there was a estimated resolution date of XX/XX/2022 which I felt was unreasonable so I did a little XXXX search to see if there was any type of time frame that was required. I had included these funds when budgeting my bills so it was becoming a problem. I then look at my statement and see that on the statement they state in a paragraph that if a dispute was not resolved within 10 business days. A provisional credit would be applied to my account for the disputed amount so I was able to use my money while they continued to investigate. At this point it XXXX XXXX, 2022 which is well beyond this 10 day period. So I contacted support again via chat and asked what the status was and was told there was no update. I then mentioned the provisional credit and that it was well past that point. Which I was told " weekends and holidays don't count. '' I informed them I was more than capable of reading a calander and that during the previous 21 days there was most definitely more than 10 that were normal business days. At which point they informed me they would escalate to the higher department and I would recieve a response in a week. I asked for a phone number once again and told there was none. I then asked for a supervisor and was told there was none. I then found the information about reg E and then contacted support again. At this point I am now past due on 2 bills this money was intended for. I informed support about the situation and about the previous chats. I asked about the credit that was very clearly written on my statement that hadn't been applied and was told that it should have and they would escalate it again. I once again asked for a phone number or to speak to a supervisor and was refused both. Up to this point I had never received a single email or phone call from the bank for any reason since opening the account. Roughly 2 days later i recieve an email stating that my dispute had been denied do to the card being linked to apple pay and still was linked to apple pay. I immediately contact support again asking for a supervisor and informed them of the situation and told them that I had never owned nor used any apple product in my life nor had I ever been to XXXX XXXX and asked for the documentation and/or proof used as evidence to reach that decision as it was stated in the denial email that I was entitled to a copy and would be provided one upon request. The request was completely ignored as well as my request to speak with a supervisor again. I waited another 2 days and contacted support again. And said that I was formally requesting the evidence used to come to the conclusion that was made. At which point support tried to dispute the same charge again. The reason I have no clue. But that's what happened and was told I was unable to dispute it because a decision had been made. I told them that was unacceptable and again asked for the evidence and again asked to speak with a supervisor and was denied both. I then asked again to speak with someone in that department and informed them that legally I was entitled to a copy of the evidence and that asked who I needed to contact to appeal the decision or dispute it again. I also said that if the purchase was made from a digital wallet they should have no problem determining the device location as well as the type of device and clearly would see it was not even close to the only device I have ever used and wasn't same location. I also asked them to provide something with my name address or anything that even remotely had my information on it. And was ignored again. I once again contacted support the following day and told them the situation and that I was formally requesting evidence used, any documentation, as well as transcripts from all previous chats. And was completely ignored. And that leads me to the reason I'm filing this complaint now.
|
| 07/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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Starting XXXX the app was shutdown as it crashed, could not access balances or options of usage, only chat was available but XXXX were waiting as this issue was creating problems for customers, left it alone just got paid so if course I knew there were funds in my account, never had issues before with my purchases not settling or any issues at that, until the bank experienced this issue, clearly it was a known issue and other customers were affected by this as well as finally chatting when I accessed my account on Monday because my family member sent me money, opened the app to find my account overdrawn {$320.00} less than the {$40.00} it took away! Mind you per current knowing it was a valid bank issue and expressed to customers not to worry funds were secure and unaffected, However my account was not secure and affected. So that is one failure of their message, second I was unaware that my balance was incorrect as current showed a plus balance on my account previous as I got paid, so I did not think anything it and now find myself trapped feeling scammed for a bank known issue that Im being affected by as to current it was not their error it was mine. I dont feel that I as a consumer should have to take their accountability and responsibility for their error just as any bank would take their accountability and admit their mistake and take care of the customer and make it right! I spoke to over 10 people a handful of supervisors who failed to acknowledge my concern of how my balance was incorrect due to their system crash which was out of my control and feeling that current was securing and making sure my funds were not affected in which failed, they have sent responses stating my balance was incorrect at the time of their crash and purchases were not settled but yet failed to advise their customers of that I had to speak and fight with a handful of agents for someone higher to tell me that?? Agents I chatted with also admitted that it indeed was a error and mistake and they were working on crediting customers accounts which I find a lie, this company does not obey their errors and take responsibility for their actions that unfortunately affect us customers with no control over their system issues, Ive had many agents leave chat supervisors that are rude and leave chat is that even legal for them to do for their job position? All they do is tell customers to email or their issue has been escalated and they will receive a response by email, in which they do but only submitting a response that we our out of luck too bad for you. I feel it is not my fault that my balance was incorrect due to their failed system issues if I could have fixed it I would but the app was not accessible and you cant even get someone to help you anyway! Ive wasted so much time trying to get my money back for an error that was not my issue, its the principle of the matter that a bank would treat and do this to a customer thats in good faith and has never had an issue. Ive also seen on the XXXX site there are reviews of other current customers that experienced the same thing of being scammed for something they had no control and current failed to help them. Why is this bank even operating like this? What is the use if they dont take accountability for their issues? What happens next if another system error happens? Are we paying for that too? Is it our fault these issues happen? How is it even legal for a customer to be in this situation Im obviously not the only one whos reported issues agents have even said other customers has the same issue and I can guarantee they are out money! If it was a small amount Id let it go but this is {$360.00} of my money that was taken as current failed my balance although said your funds were secure and unaffected! Im not responsible for their system issues and we should not have to be reprimanded for this. Customers always right and companies do what is right for the customer in this case it was not my error, it was out of my control, current failed to notify US we had to go on XXXX or chat to find out and I had to wait almost a week for them to tell me my balance was incorrect because of their system issue and purchases did not settle but yet took out then money as I purchased so that tells me they were taking immediately. Ive given up on current I can not get anyone to understand nor help me as a one time courtesy due to their own error to give me my money. Please make this company understand its not right to do this to your customers that give you the job you have and you treat them this way! We are not responsible for your system errors!!!!!
|
| 04/24/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
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Web |
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My dispute is against Current Bank, whose banking services are managed by XXXX XXXX XXXX per their website at www.current.com, and their known address is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX I had signed up for a financial product with Current in XXXX called 'Savings Pods ' which paid 4 % interest. The account information is only accessible by using their smartphone app.
In late XXXX or early XXXX, Current changed their policy to only pay the 4 % interest if consumers did direct deposit in the account. I was traveling overseas between XX/XX/XXXX and XX/XX/XXXX. Due to their change in rates, I wanted to withdraw my money from the account. I attempted to login to the app in XX/XX/XXXX while overseas, with the intent of moving money out of the account. After attempting to login, I was informed by the app that my account was suspended, without explanation.
Suspension of the access meant I could no longer access online chat, the funds in the Savings Pods, as well as balance/transaction history on the account.
After returning to the US, I sent a mail to Current Bank customer support ( XXXX ) on XX/XX/XXXX that I was still unable to access my account. I received an automated mail that the request was received, but no response received from a support person about the issue.
On XX/XX/XXXX, I had still not received a response, and sent a followup email. Again, no response from Current.
On XX/XX/XXXX, my husband attempted to use the app using his Current account to talk to customer support via online app chat to escalate the issue ; they informed they could not discuss the issue with him but said they would escalate to customer support. I again received an automated email that the request was received.
On XX/XX/XXXX, I again sent a followup. Again, no response from Current.
On XX/XX/XXXX, I attempted to call Current Customer Support at XXXX. I told them my account had been suspended and inaccessible, and the representative was unable to assist. She informed it was a 'back office issue ', that they did not have contact information for the back office, that she could not close my account despite terms of service state that account closure can be requested via the phone. She also informed there was an email that was sent on XX/XX/XXXX, which I did not receive and she did not describe the content. I asked if the mail could be re-sent ; they did not resend it. ( As of XX/XX/XXXX, I still have not received a resend of this email, nor an explanation of what was in it. ) I also sent another email followup on XX/XX/XXXX, demanding Current to either restore access to the account or close the account or threatening to file a formal complaint.
On XX/XX/XXXX, I finally received a response from someone in their Fraud team ( " XXXX '' ), stating that after internal review, they would close my account per terms of Section C Article 12 of the account agreement at " https : XXXX ''. I replied to the same mail, requesting return of funds via check and provided them evidence of my home address.
As per Current 's terms of service, they state if an account is closed then funds will be returned within 2 weeks after request. Per their Terms of Service in Section C point 12 : " If your Account is canceled, closed, or terminated for any reason, you may request that your unused balance be returned to you via check sent to the mailing address we have in our records. For security purposes, you may be required to supply identification and address verification documentation prior to issuing a refund check. Allow up to fourteen ( 14 ) days for processing and mailing of the refund check '' On XX/XX/XXXX, I received another response from XXXX stating that they are refusing to return the funds in the account, as well as refusing to provide an explanation as to why.
To my knowledge, I had approximately {$550.00} collectively in Current 's checking account and XXXXSavings Pods ' when the account was frozen ; however, I am unable to provide a screenprint since the only way to capture the realtime balance is via the app, which they had locked me out from accessing since XXXX. ( I can however, provide proof of an initial direct deposit from a payslip on approximately XX/XX/XXXX of {$500.00}, showing the initial funding of the account. ) Current has seized my funds without providing explanation, refuses to provide return of funds without a reason. This violates their own terms of service in Section C Article 12 which they cited to me as justification to close my account.
|
| 11/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
|
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on XX/XX/2022 i was arrested and booked into virginia XXXX XXXX jail. i spent until XX/XX/2022 as an inmate at XXXX. During this time I had given my mother power of attorney of my finances to try to access my bank account. For more than 3 months my mother tried and tried to address the fact i was indeed locked up and that she needed to gain access into my online checking account. This is where all the confusion began. After providing, for months on end, all the same accurate information that was asked repeatedly for the bank account, so that she could access it via her phone, STILL no access. And the power of attorney was provided i believe the very first contact that my mother made with Current Bank. Now while I was in jail i still had my SSDI direct deposits entering this account by the XXXX of every month. No one was allowed to use my cards, virtual cards and i didnt give my bank account and routing number to anyone, So when i got out after almost 4 months and finally myself got into my bank account,, which still took another week for them to change my login telephone .... so imagine my dismay when i saw a negative {$49.00} as the balance of my bank account and there had been somewhere about {$500.00} + in my teen account attached. After I tried to change all the personal info and pins and things i could i talked to someone in the app with the chat disputes. the first time they asked me for every individual transaction and they would go from the first. i explained the dates from XX/XX/XXXX to XX/XX/XXXX that none of the transactions had been mine XXXX i didnt authorize anyone to use my account. she then told me she had to have each individual transaction. i told her id put it all into a txt documents but it would take me a few days to get it done. Finally after a couple days i sent customer support a message within the app about my dispute, at that point the new current support said he just took everything within the dates given and added it to the dispute. i was so happy that i didnt have to type all those three months of transactions in, Then we continued on to the rest of the dispute. When she asked if i had anything i wanted to add to the dispute that would help my case, i asked would my papers of arrest and discharge from the jail help. so within the app and the dispute chat, i took a photo of both papers and the Current support agent said that was great. So not much after that and she game me a total of the fraudulant charges that had been made while i was in jail the past few months.. total they came up with was {$2900.00} Now this was filed on XX/XX/XXXX, 9 days after i got out of jail. Then on XX/XX/XXXX, only 4 days after i filed the dispute, i got an email from current dispute.
it said : " This email is to inform you that a final determination was made regarding the card dispute claim that you initiated as follows : Dispute ID : XXXX Dispute Submission Date : XXXX Disputed Amount : {$2900.00} Based on the facts of the investigation, we concluded that no error occurred. Therefore, no credit will be issued to you. You may request a copy of the documents or written explanation used in determining the final outcome of the investigation at XXXX. If you require further assistance, please reply to this email.
Best, The Current Disputes Team '' i immediately sent a reply email requesting that i have a copy of any explanations or anything they had that swayed there decision but not so polite. Today is XX/XX/XXXX and I still haven't seen any documents or written explanation concerning my dispute. Nor gotten back any messages to my response. I did finally stumble onto a telephone number for current bank and when i talked to a human finally after all these incompetent customer services reps that ive dealt with, I was even moreso distraught. She told me she understood my frustrations, but that unless there was new evidence to reopen the dispute that she was assuring me that Current Bank doesnt take there dispute decisions lightly.
So now I am at a LOSS of what to do. My bank Current would not let my mother with my POA access my account with having all the right info for the bank... All the while my money was being siphoned out by someone else without my authorization, I want ALL my money back that was spent after XX/XX/2022 until my last direct deposit on XX/XX/2022. Any transactions after this last deposit were only to remove my money from this bank and keep it safe elsewhere. Please help, I dont even know where to start AGAIN!!!
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| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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Web |
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Late last year in XXXX around XXXX I got hipped to current mobile banking and just wanted to try it out well I switched my unemployment direct deposit info over to this new current card I got in the mail because it just seemed like a great idea get paid early etc well I noticed a few red flags like my card not allowing me to make payments on somethings a new card being ordered for me that I didn't order etc so I reached out to the company and they just completely ignored me said my account was fine was not true because in XXXX of XXXX after waiting a long 3halfs months for my back pay in unemployment my XXXX was stolen right out of my account right in front of my eyes as I was on my way to my mailbox in another city from where my house was at the time and I just remember sitting in the back of the XXXX feeling so helpless and really sad thinking OMG IM BEHIND ON MY RENT THAT WAS LITERALLY THE ONLY THOUGHT IN MY HEAD LIKE OMG WHAT AM I GOING TO DO IM RENTING A ROOM SO MY LANDLORD COULD CARE LESS ABOUT A NO EVICTION ORDER IF I DONT BRING THIS MONEY BACK IM DONE FOR so I try to get ahold of current at the customer service # provided on the back of the card and nothing you have to leave a message and someone will call you back in 24 hours not true and the only other way to reach them is in the app 24/7 and by email I was just devastated so I returned home only to kicked out into my car that I missed payments on for a few after that to and almost lost my car to just a total loss for me I emailed and received a few emails only for them to tell me it was my fault and there was nothing to be done about it another mind blowing thing on top of all this not only has all this happened but now I have to order another unemployment card that took 14days to arrive in the mail and no one ever called me back from current either im still waiting on that call so time went on and on XX/XX/XXXX I was just scrolling through my emails and I came across a email from current support on XX/XX/XXXX saying that they went back over my claim and found fault on there end so there were giving me my XXXX back it was credited back to my account but I'm like what no call no other way to inform me that my XXXX was just sitting in the same account it was previously stolen out of just waing for someone to grab it XX/XX/XXXX is when I accidentally came across the email I rarely check my email by the way with all the other social media these days there really no need to. thank god I did though so I got on it right away and emailed current and after 5 long days of going rounds with them I got them to agree to send me a check well the check literally took 23 days to get to me I received it XX/XX/XXXX and since it was night time when I received the check I tried to Mobile deposit it my bank rejected the check not once but 3 times and because I wrote Mobile deposit on the back of the check no where would cash it for me not to mention the check is drawn off of XXXX XXXX XXXX witch doesn't even exist where I live so I have continually tried to get current to cut and send me another check no one would respond at current and then when I sent and email referring to me about to find legal help for the check I got and email saying that there is no problem with the checks they send to people and I should go to every bank in my city because current is not responsible for the security measures that the banks in my city take and that now it's no more responding from current it's like they don't even exist and also one more thing I almost got a money tree way over somewhere because believe me I tried them all almost got it cashed but when you call to verify the check what do you get a voice mail that says thanks for calling current PLEASE LEAVE US A MESSAGE AND WE WILL RETURN YOUR CALL IN 24 HOURS OR CHAT WITH US IN THE APP 24/7 and that's it and the name on the bill.com check that they sent me it doesn't even say current it says FIN CO SERVICES. witch is another name for current I even ask bill .com for help they say current has to void and reissue the payment for another check to be cut I really need help with this please I have no hope I have lost everything because of this and I am currently still homeless in my vehicle trying to pick up the pieces something so small to others ment such a great deal to me and I kinda had hope again when they said I was going to get it back but all of this has made me relive it being stolen from me I hope your company can help me thanks.
|
| 06/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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Opened an account with an online online banking institution that goes by Current, based out of NY. I believe they are a subsidiary or owned by a bank ( s ) of a different name.
I irresponsibly did not research this bank very much, a mistake I wont make again. It turns out they have an F rating from the XXXX XXXX XXXX. And I have filed a complaint with the XXXX that has yet to be responded to by Current.
I opened my account online towards the middle of XXXX, intending to use it for various basic banking and debit card needs, atm withdrawals, shopping online, transferring funds using apps such as XXXX XXXX and XXXX XXXX. I am currently receiving unemployment fin California, where I live, and the funds for unemployment in CA are dispersed via a prepaid XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) VISA card and account managed by XXXX XXXX XXXX. This card is somewhat intended mainly for dispersal of then unemployment benefit funds and not necessarily for daily shopping and otherwise normal debit transactions such as online purchases and the like. So my plan was to transfer funds via direct deposit from my XXXX XXXX XXXX XXXX account to Current and the checking account that I opened there. Current advertised as having very quick direct deposit transfers, one of the main reasons I chose this bank, and they do have quick direct deposit.
A couple of days before XX/XX/XXXX I made two direct deposits from my XXXX XXXX XXXX XXXX Account to Current, the first was a direct deposit for ~ {$900.00} as a test deposit. This first deposit took about a day to arrive, and so believing everything to be in working order I made a second direct deposit of approximately {$2700.00} and this arrived on XX/XX/XXXX.
At this point I had used my Current account to send money to my sister and one other person on XXXX XXXX and I had attempted to send about {$500.00} to another person on XXXX XXXX but this did not go through because of XXXX XXXX not the Current account.
I had attempted to deposit money onto an online gambling site that my girlfriend and I occasionally play on. The site is totally legal in the U.S. I believe that one Deposit went through fine and then I attempted to deposit more money, each time less than {$100.00}, several times and I couldnt figure out why it wasnt permitting me to.
Sometime shortly after this which I believe took place on XX/XX/XXXX, the same day as the {$2700.00} direct deposit arriving in the account, my account was suspended without contact from Current. Normally if a bank is concerned about transactions or something they will contact the customer to verify the transactions were authentic and by no one else except the authorized account holder, which all of my transactions were by or attempted by me and no one else. My account was secure and not in risk.
Well I tried to contact Current only to discover their phone customer support was/is out of service due to COVID-19 and the recording instructs customers to contact customer support for any matters through a chat function embedded in the Current mobile App. OK.
BUT, if your account is suspended by Current you are barred from logging onto the mobile App. So suspended accounts have one remaining method by which to contact the bank, and that is to email customer support. Also on the Current webpage people can send a request for a response from customer service on the webpage, this is essentially just email through an embedded function in the webpage, but it just sends an email and some basic information about your request to customer service. Customer service claims that they will reach out to you on behalf of Current usually in 24-48 hrs or as soon as possible in the order your request is received.
Since XX/XX/XXXX, the day my account was suspended, I have contacted Current via email no less than 8 times, beginning in XX/XX/XXXX and as recently as XX/XX/XXXX. None of these emails have been responded to. I went so far as to have my girlfriend open an account with Current so that I could use the chat function in-App to appeal to customer support for help, to please respond to my emails. There is {$3000.00} sitting in my Current checking account, and I really need my money back.
I filed a complaint with the better business bureau About 10 days ago because I had never heard of this agency before. I am at my wits end and desperately need resolution of this situation because I can not afford to no longer have access to this money please help me.
|
| 08/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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On XXXX I was going through my bank transactions and saw 2 unauthorized charges that occurred on XXXX. One was from XXXX in the amount of {$450.00} and the other was from XXXX travel insurance in the amount of {$30.00}. At the time the un authorized charges occurred, I had over {$10000.00} dollars in my account and did not notice these transactions. I immediately went to the dispute icon within my banking app where it prompted a live chat. It was before banking hours, so that was my only option. I chatted with an agent who advised me that it was after the 60 day allowable time frame to dispute the charges. I advised him that, by law, I have 60 days from the statement date in which the charges occurred which would be a date of XXXX. He then left the chat. Another agent then joined, read the previous chat, and was rude stating that " I had months to file the dispute and I chose not to '' disregarding the fact that I had just noticed them. He then left the chat. 3 other agents joined and left the chat and then my chat was abruptly ended by the agent with no reason given. The chat transpired before banking customer service hours, so around XXXX : XXXX EST I called the banks customer service dispute line and my only option was to leave a voicemail. I did that. An hour later or so, I received an email from an agent at the bank stating that my dispute would be opened and to reply to the email with my answers to a series of questions. I answered all questions, described what happened and sent the email back. On XXXX, my dispute was officially opened. On XXXX, I received an email stating that my dispute for the unauthorized XXXX charge of XXXX was complete and that no error was found therefore I would not receive the money credited back to my account. I then replied to the email, on the same day, requesting the documentation that I have the right to view by law, that was used to determine that there was no error found. I received no response or documentation. On XXXX, I received an email from my bank stating that there was an update to my dispute. In the email it stated that originally they had determined that no error was found, but they had reviewed the dispute again, and had now found that an error occurred and my bank account would be credited the full amount that was unauthorized. I checked my bank account periodically throughout the day and there was no money credited to my account. At that time, I emailed the bank and then received a reply stating that the email they sent to me stating that they had reviewed my dispute and found that an error had occurred and would be crediting my account the money, was sent to me in error. I then replied to that email requesting, again, the documentation that by law I have the right to view, that was used to make the determination that no error was found. I received no response or documentation. On XXXX, I again requested the documentation that by law I have the right to view, that was used to make the determination that no error was found. I received no response or documentation. On XXXX, I received an email from my bank stating that my dispute was complete, no error was found and that was because they received the pre-arb from the merchant stating that my name and address was used for the card that was used on the unauthorized transactions. My bank advised me that the card used for the transactions was a " virtual '' card that is stored within my banking app. I, again, replied to that email requesting to view the documentation that I have the right to view by law. I received a reply to that request on XX/XX/2021 from my bank stating that the dispute outcome and decision is final and that I may request a copy of the documentation used to determine the outcome. I replied to that email, the same day, stating that I have requested the documentation several times and I receive no response. The ticket that was open was then closed for commenting by my bank.
|
| 02/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
To Whom It May Concern : I am writing to you concerning a company that does on line banking, and their website is : current.com. They have you listed at the bottom of the page on their site as someone who may be endorsing them. I am writing to repot them to you. This company has stolen my money or they had a security breach and did not notified their customers. They have over 317 compliants from the XXXX XXXX XXXX.
On XX/XX/2021 there three transactions posted to my debit card- all from the XXXX . At the time these transactions were being perform I was act my local post office making an purchase. I didnt notice these transactions until I went to a supermarket to purchase food and the cashier kept telling me that the purchase who not go through. I contacted the company they asked for receipt numbers and I looked on my phone and supplied them with the information they needs. They informed me that the dispute would take anywhere from 10-90 days to resolve.
You can not physically talk to anyone and they claim this is because of COVID they are not letting anyone in their office for the safety of their staff. I have asked several times for the corporate office address and they refused to give me that information as well, and refused to give me to a supervisor. Each time I asked if they would have someone call me I was told that could not happen. All the customer service reps are rude and nasty. They would not supply me with a copy of the chat but stated I could take a snap shot of it with my phone which they know would not give me the whole chat conversation. I have spoken to the following reps and their were more but at the time I could not get a snap shot of the conversation because I had to have someone show me how to do this. Some of the customer service reps were, XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, and XXXX. These may not even be real people.
I contacted them everyday and each day they gave me the runaround and told me to wait, I coud not put gas in my car, or pay a bill, or buy food. I had to borrow money that I could not even pay back. They knew these were fraudlent charges. I became completely mentally and emotionally exhausted. By the eight day they sent me a email saying these chages were valid and was not paying me back any money. They sent me a new card however the card was never activated bur yet these same people in the XXXX were trying to use the new card and I kept getting alters saying the charge would not go through because the card was not activiated. When I tried writing them and responding to a email they wrote me I couldn't because their email stated no rely to this email.
It is frustrating and annoying that they would do this to customers, on one of the complaints I read they stole XXXX from a customer and it is 4 months and they still have not given her back her money and she is now getting an attorney to fight this. I asked them to tell me who made these purchases and they would tell answer that question for me either, they just kept having the reps give me the runaround and stated they were not refunding my money. I work hard for my money and is a senior citizen for someone to just take my money from me. They claim they are a reputable on line banking company and their clients are protected from this type of fraud. I am believing that I think this could be a inside job especially since when they claim they sent out a new card it got it virtually on my and these sme people began trying to use it.
I am reporting this to everyone on the bottom of their website and have sent a email to the XXXX, and to the Attorney General in New York City about this company. They are a fraudulent company and I WANT MY MONEY BACK NOW. I hope this company is not condoning this type of behaviour from this company.
I would appreciate someone contacting me back ASAP on Monday regarding this issue.
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have been a customer of current since XXXX. My account has always been in good standings. Theres never been any issue with negative balances, stolen cards, disputed transaction or anything like that. I have XXXX daughters so I have 2 cards that I pay the annual fee on.
Previously before this issue we experienced a concern in XXXX, when my daughter was on a trip to XXXX. Her card declined every transaction and no one that I chatted with could explain why. The only solution was to reorder another card. Of course this didnt help that my daughter was at XXXX with no money and Current could not supply a reasonable solution that wouldnt cause such a huge inconvenience. I ended up having to wire my daughter cash for a fee to make sure she had access to money at XXXXXXXX XXXX. On top of that, you dont have a number to reach anyone.
My issue today. I have XXXX girls in XXXX, Texas currently competing in the XXXX XXXXXXXX. Before their flight I deposited XXXX on both cards. While in the airport we noticed one of the cards wasnt working. I paid it no mind as I figured it would work the next day. I continued to receive decline notifications but could not reach out to Current right away. I noticed today both transactions have cleared my personal bank account but still pending in my XXXX year olds account. I then reach out to current and again no way to speak to anyone. Very inconvenient. I first spoke to XXXX she initially stated I needed to verify my funding source. I told her that doesnt seem accurate as my other daughters account was instantly deposited and furthermore the transaction has posted from my personal account with XXXX XXXXXXXX. XXXX then went on to explain a policy of XXXX daily limit on instant transfers. I asked her was this policy ever listed anywhere as Ive never heard if this for as long as Ive had the accounts. She could not supply the information I was requesting. I then asked if this could be escalated as I have an XXXX year old that cant even purchase a bottle of water. Any parent would be concerned. She provided a reference number of XXXX and stated that I would be contacted today.
I waited a few hours and reached out again. This time I spoke to XXXX. XXXX attempted to overly explain a policy she calls standard. I asked XXXX who is the policy Standard to because as a consumer, Ive never heard of it. It is very possible I overlooked it. I consider myself to be extremely thorough but there is a possibility I missed this information. I asked her to show me in the FAQs where it is listed so that I may review it. She proceeded to send me a link about how long it takes an ach deposit to clear and an article on gaining access to instant deposit. Very informative but not what I requested. She wasnt able to show me where this policy is listed either.
I am a parent in need of someone to operate as a human being. Imagine your kid in this predicament. It is disheartening, to know the funds have cleared but you wont release it and my daughter will have to wait without money to purchase food and water until Wednesday, XX/XX/XXXX. Even on the app it states nothing about exceeding the daily limit, it actually tells me to continue using current to qualify for instant deposits ironically.
Clearly, Current and its staff are unaware that the consumer isnt provided this policy to even take it into consideration when opting for a debit card as this. Your entire marketing campaign is to teens and parents, to make banking easy and convenient. What about the two scenarios listed is easy and convenient banking?
I would appreciate a swift resolution, as well as my XXXX year old daughter to my concerns. I want to believe someone will make this right.
|
| 09/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I have had Current Bank for years now. They are great ... .until you have a problem. A problem that would be easily handle at a regular bank turns into a nightmare at current.
Through out my time with Current I had my checking account hacked twice. I immediately dispute the fraudulent transactions and politley answered all the agents questions. Then I filed an IC3 complaint and police report.
The first dispute was so obvious that someone had found my wallet and wiped me out to the tune of XXXX dollars!!!
They gave me no provisional credit to survive on while they look into the dispute. I had gone 3 days without eating before a co-worker notice and took me to the store to buy me some food. How embarassing!!! Did Current bank give a XXXX? Nope. A few days after that I got an email saying that there was no fraud and basically I just went nuts and decided to send XXXX to people in other states. Then it was a cash advance at casinos. Then some online casino. Then gift cards. I told them this is absolutely unacceptable and to please review my dispute further. I was no where near those merchants at the time and I am constantly sharing my location with Current via thier online bank app. So they decided to credit me back XXXX XXXX that was used on a offshore online casino. The rest? The XXXX remaining that I needed to pay my rent, insulin for my son, and all of our Monthly balls. This happend the first week of the month right before I pay everything.
I begged them not to do this to me. They have insurance for this stuff. I have never made a claim with them before. I work very hard and get a modest direcy deposit every 2 weeks deposited into that acct. In fact the whole reason I went to Current Bank is because I could get my money 2 days faster.
Well it's been a year now and I am still trying to catch up from that. I was unable to go say good bye to my doing father because I couldn't afford a place ticket. He passed away before I could find a panday loan.
Now dispute number 2! A year later I start getting Current push notification on my cell. That's not good because I'm in bed. Not out using my debit card. Well it was XXXX XXXX XXXX XXXX XXXX transaction real quick back to back at a website called XXXX I immediately called notification I to Current as well as XXXX what XXXX was and was as to call them. They said my Information was used along with my checking account info for horse race deposits. Not a single bet was placed. They drained my account again and simply used XXXX as a middleman to get money from my account to the thiefs acct.account. I never justet money sit in my checking account after the first time. I knew better. But I had just got paid that day and forgot to go to the ATM on my way home. They took all XXXX XXXX that I worked my XXXX off for. Current once again called me a liar and did nothing for me. Even though I had the camera footage of someone using my card atthe XXXX in a casino and then XXXX Even wrote a statement for me saying what they think happend and Current still said.. Nah. We're not gon na help you.
Well I somehow must be a glutten for punishment because I am still banting with them. I just put enough in there to cover auto pay bills now.
I know I'm not the only one they have done this to infact the internet is full of these horror stories involving Current Bank.
I want my money Current. You messed with the wrong one.
|
| 04/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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On XX/XX/2021, I noticed that I had been charged hundreds of dollars to overseas companies. I knew immediately that somehow someone had managed to gain access to my debit card information. I filed a charge dispute with my bank ( Current XXXX ) for what I thought were all the charges. I tried to be very clear that I had been charged hundreds for overseas companies. The CSR told me that he would just file the dispute as a group and I told him that I could tell him exactly which charges I was disputing and which ones I was not. The CSR said that he will just file the whole group of charges from the period of dates and the investigation would clear that up. He explained that it would take up to 90 days to resolve the issue. On XX/XX/XXXX, I got several emails from the bank stating that they had resolved a disputed charge. Of the charges that had been resolved, most were charges I would have said I wasn't disputed. One of the " resolved '' charges would have been disputed. I was worried because I got no update on many of the other charges. The other charges that had not been resolved were, in particular, the ones I had seriously wanted to dispute. I reached out to the bank again and the CSR said the dispute had been resolved and I tried to explain that only some of the disputes had been resolved. At no point, did he give any indication that all the disputes had been resolved. I was again told that I needed to wait for up 90 days for dispute resolution. I also asked for information regarding the dispute resolution process and was told I am not allowed to receive any information on how the bank made it's determination. The new CSR did say that he will have the Dispute Team reach out to me with an update. I received no update at any point. After waiting again, in mid XXXX, because it was around the 60 day point, I again reached out to Current 's CSR team. I was given almost the exact same answer about the dispute already being resolved. I again tried to explain that only a few of the charges had been resolved and that I was wanting an update on about 6 or so more. The new CSR this time said that I will get an email from the dispute team with an update but that I had to wait up to 90 days. Once again, I waited and received no update from Current 's dispute team. After waiting until XX/XX/XXXX, almost the full 90 day period. I again reached out to the CSR team and was once again told that my dispute had already been resolved and I once again explained that only a couple of the disputed charges had been resolved. This time, I specifically asked the CSR if he saw the other disputes or if there was any way to check on those disputed charges. Once again I was told that I would need to wait for an update from the dispute team. After pondering it for a little while, I became concerned that not all the charges I had tried to dispute were included in the original XXXX dispute. I reached out to Current CSR again and specifically told the new CSR that you I don't think those charges had been included in the dispute. He took the receipt ID numbers for the charges I was worried about and confirmed that they had never been disputed. He then said that charges were too old to dispute anymore at which point I tried to explain that that is almost exactly why I had asked multiple times for updates and information on my dispute claim.
|
| 10/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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My son has an account with Current on which I am the XXXX. My checking account and debit card are linked to his account ( essentially, we both have an account ). Current is a financial technology company, not a bank. Banking services provided by XXXX XXXX XXXX, Member FDIC, and XXXX XXXX XXXX, Member FDIC.
My family and I were vacationing in XXXX, FL from XX/XX/2023 through XX/XX/2023. On XXXX XXXX, my son saw some pending charges that were not his and reached out to Current to try and stop, however after speaking to my son after he spoke to that gentleman, we have come to the possible realization that he was not affiliated with Current. I had also received fraud alerts from my separate personal bank- XXXX that they had blocked XXXX transactions in the amount of {$5100.00} and {$1000.00} from Current. The person that had illegally accessed my son 's account and digital debit card had initiated XXXX transfers to the Current account from my linked checking account. Unfortunately, I was unable to reach out to Current until XXXX XXXX because the person who unlawfully accessed the account changed our phone numbers and locked us out of the account and Current is only available via chat on the weekend and that chat feature was in the app that we could not access. Monday was a holiday ; therefore, I was able to reach back out on XXXX XXXX. A new digital card and debit card were issued. I provided the receipt/transaction numbers for the XXXX unauthorized transactions- totaling {$69.00}. Yes, this is a small amount but that was my son 's paycheck for the recent days he'd worked, and it was wrongfully taken and Current refuses to do anything about it! My dispute has been denied XXXX times. I asked what additional documentation was needed and was told a police report. I filed a police report with XXXX Police XXXX ( the transactions were made at XXXX in XXXX, XXXX XXXX hours away from XXXX XXXX. The police XXXX informed me that he would be unable to pull video footage because the transactions total were under {$100.00}, but he said he would file the report. I provided that case number as well as a screenshot of my son 's location on XXXX XXXX to Current. The app that provides GPS location is XXXX. My dispute was still denied. I was informed that my case had been reviewed, including evidence provided by the merchant ( XXXX ), and concluded no error occurred. I reached out to XXXX 's store XXXX to confirm whether or not Current had indeed reached out for a statement or documentation. The store XXXX that I spoke with said there had been XXXX contact. I provided the date and times of the transactions and she was able to pull them up. The person had purchased gift cards on XXXX of the transactions and put the funds stolen on those gift cards. I have requested all documentation proving an investigation was conducted as well as how their determination was made. This financial institution is absolutely refusing to uphold their fiduciary responsibility to us as a client that entrusted our money with them, trusting that it was protected. It is their responsibility as an FDIC insured financial institution to refund the unauthorized and illegally obtained funds.
|
| 08/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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Last month it was scheduled for me to receive my child tax credit advance payment deposit on the XX/XX/XXXX I received the payment just fine on the XX/XX/XXXX. I was scheduled to receive the second payment from same child tax credit which is issued by the department of treasury mind you, on the XX/XX/XXXX. I was concerned when I did not receive the payment on the XX/XX/XXXX so being cautious I went ahead and went to the chat feature provided but the company app which says chat agents available 24/7. Was quite surprised when I discovered that instead of a chat agent being available to answer my questions instead I got a prompt from a robot that said nobody is available online at this time please leave a message and we will get back with you within 24 hours. I have made multiple requests through this chat feature through the support feature on their website I have called the phone number multiple times try different ways to access through the automated system to speak to a representative and still have yet to speak to a human being it is advertised everywhere that this company has customer support 24/7 I've had issues in the past and been able to speak to a person in less than 24 hours using the chat feature it is very concerning that all of a sudden I can not access a person on the chat feature I can not access the person calling the phone number I can not access a person using the support system on their website and on top of this my {$550.00} deposit issued by the government that I find very unlikely was not issued to me by the government and in no way the government 's fault is mysteriously non-existent I have now waited approximately 19 hours the 24-hour mark will be after close a business today which means I will not have access to my money before Monday and I understand this is not anybody 's problem but my own but it just so happens that this deposit was necessary to complete my XXXX-year-old 's birthday party and to not be able to speak to somebody in regards to this money is beyond me upsetting and I honestly feel like this company needs to be held accountable for this issue. When I could not contact somebody at current I read my agreement paperwork and found a phone number to call if I have questions in reference to my card and the number was for XXXX XXXX XXXX which is who issues the actual card. When I spoke to that person I was offered to be directed to a voicemail solution number. Which is just a voicemail and I had already left multiple messages prior to this but I feel this is important to this complaint because I am positive that it is False advertisement to say 24/7 customer support through a chat agent when in fact there is NO way to speak to a human and even the robot chat agent tells you that no one is available to assist at this time but leave a message and somebody will get back to you within 24 hours. That is not 24/7 chat agent customer service that is simply a text mail box and a voicemail box and in no way are either one of those seen as customer support.
|
| 10/21/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
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|
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Web |
Servicemember |
|
Ive been having some serious issues with my bank and how they handle my money and I need some serious help me resolve this asap! I was referred to Current ( XXXX XXXX XXXX ) prepaid debit account by a good friend and upon becoming a customer and opening an account, i experienced my 1st problem back in XXXX of XXXX when a ton of fraudulant charges took place without my authorization nor my approval. On or around Friday XX/XX/2XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/2023. We were able to return to our home on late Monday XX/XX/2023 to assess the XXXX to our home and learned from several of our XXXX that after we went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX our home had been XXXX at least once if not more so we discovered that the suspect had stolen my wallet as it had been left on the dining room table, most of our jewelry was stolen, and a gaming console was also taken so we promptly contacted police and got a report and also called to cancel all my credit/debit cards just to learn of countless fraudulant charges that took place during our XXXX stay so we disputed all those unauthorized charges and also provided a police report, XXXX XXXX XXXX XXXX XXXX visit, as well as a dozen witness statements from our neighbors that witnessed our home being burglarized but our claim and all apeals were denied. We got a letter in the mail from Current telling us that because we did business at one or more of the businesses that the fraudulant charges were done at, they determined that the charges are valid and they were denying our claim. Thats irrelevant that just because we did business at any of the same businesses that the fraud took place doesnt mean anything. Thats not damning guaranteed evidence proving those charges were by me at all! They must have solid proof the charges belong to me and i guarantee they cant provide that as i already provided proof where i was during that time! Then another situation surfaced again on XX/XX/2023 when we were going through our financial statement and discovered a charge made to a place called " XXXX '' for {$1500.00} and we again disputed the unauthorized transaction as weve never even heard of such a place named " XXXX '', but again our claim was denied. Current stated after review they decided that no error ever occured but thats not right! This is insane! How can any business be allowed to do this? I filed a report with you months ago i believe and you concluded that the bank did nothing wrong which is XXXX! How can all my stacked evidence that i gave them be overlooked? They claim they take all fraud etc very serious and conduct thorough review before deciding and thats hogwash otherwise i would not be reporting it right now!
|
| 09/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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In XXXX of XXXX the Bank " Current '' started offering a " Build '' card that is designed to report your spending to your credit report. It acts like a credit card but in essence is a debit card designed to build credit. This did not appear on my credit report until XX/XX/XXXX.
When it appeared on my Credit Report on that day. It shows I had a debt to Current in the amount of {$140.00}, it reported my payment of {$140.00} on XX/XX/XXXX as derogatory and showed as a debt. There is now a new account balance from Current on my credit report. Current shows that I in fact made my payment on time.
The key thing to understand about this situation is I have autopay turned on.
Autopay sets aside the balance and pays it each month so I don't have to worry about it.
According to Currents Build Credit Card agreement section H subsection A states the following If you enable automatic payments, funds from your Secured Account will be used to pay up to your Total Due automatically twice a month : the first ( XXXX ) and fifteenth ( XXXX ) days of each month when your Card Account reflects a Total Due amount outstanding ( the " Automatic Payment Dates '' ).
I have autopay turned on. Current claims I made a late payment which is impossible since I have and use their own autopay.
I have had a few late payments in late XXXX. In XXXX of XXXX I decided I was going to rebuild my credit with onetime payments. I went from a XXXX to XXXX by slowly paying off a credit card each month. I was looking for ways to supplement and improve my score and when Current offered a build credit card I saw it as a good way to build my credit. I placed my trust in them.
When I noticed this on appear on my credit report on XX/XX/XXXX I immediately contacted customer support but did not hear back until XX/XX/XXXX when I was told that I made a late payment and denied that there is an account balance.
There is in fact a debt from current in the amount of {$140.00}. It does not appear as a late payment. This caused my credit score to go down by XXXX points, My credit utilization increased and I lost financial opportunities due to this event. I have not been able to get any response from corporate after answering their emails and showing them that what they claim is true.
a support agent told me the following.
Our most recent reporting reflects your account status and payment activity up to XX/XX/XXXX. This means any payment activity that took place after XX/XX/XXXX, will be reflected during the following month after we provide an updated report to XXXX.
Its also important to note that an account balance on your credit history is not the same as a past-due balance. Your Build Card account should be in good standing if youve fully paid off your past-due balance on time.
according to their own agreement automatic payments are made on the XXXX and XXXX.
|
| 09/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
There was money stolen off my account on XX/XX/2022. Whoever tried to take the money attempted to take over XXXXXXXX XXXX more than what was in my account but, they ended up taking XXXXXXXX XXXX from me. My card was never stolen or used by any other person so, I contacted Current the same day that this happened on XX/XX/XXXX and I was told to try to get in contact with the merchant but there was no way to contact the company that the money had went to. After realizing this, I contacted Current again and they told me I could file a dispute when the charges settled so I did. I filed a dispute on XX/XX/XXXX and received an email saying that they would give me updates about the dispute as they did the investigation. I never received any updates about the dispute and on XX/XX/XXXX I received an email saying that the dispute was complete and there was no error so I could not get the money back that was taken from me. After seeing this, I sent an email to the dispute team at current asking for the full investigation report. I was told I would be contacted within 24-48 hours after sending them an email asking for the report and I was never contacted within that time frame. I contacted Current again asking for the full investigation report after I received no response in 48 hours and I was told the same thing that I would be contacted within 24-48 hours. ( Every time I talked to them was over text chat so I was never able to talk to them on the phone because they said there line was not working at the moment ) I still received no response within 48 hours so I contacted them again asking for the full investigation report and I was again, told I would receive a response within 48 hours which again, I never got. So after I got in contact the 3rd time with Current over a text chat asking for the full investigation report, I was told that the least information they can give me for the investigation is what they sent in the first email saying that there was no error even though I received an email saying I can get the full investigation report. After showing Current this email while chatting with them, they said I would be contacted again within 48 hours. They finally contacted me XX/XX/XXXX saying that because there was funds that came into my account the day before, they believe I anticipated the transaction and that there was no 3rd party access but, I was not told how they know there was no 3rd party access and they claim to do thorough investigations and that the decision is final. I never made the transactions though and I never talked to anyone on the phone throughout this whole process and was never updated about the details of my dispute. It seems they based their investigations from the money that came into my account the day before, and they do not perform thorough investigations or want to help their customers.
|
| 04/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Disputed the following information to Current.
Bank XXXX : Current- a financial technology company.
XXXXXXXX XXXX is the sponsor bank for Current Website : XXXX XXXX XXXX XXXX XXXX XXXX XXXX on my Current Card XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX : {$3.00} XX/XX/XXXX - XXXX Reader : {$15.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$30.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$14.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$21.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$51.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$18.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$18.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$24.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$28.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$16.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$24.00} XX/XX/XXXX - XXXX XXXX XXXX XXXX {$19.00} XX/XX/XXXX - XXXX XXXX XXXX - {$23.00} XX/XX/XXXX - XXXX XXXXXXXX XXXX XXXX {$16.00} XX/XX/XXXX - XXXX XXXXXXXX XXXX XXXX {$12.00} Total Amount of Fraudulent Charges : {$330.00} Action taken from Current is returning only : {$3.00} from XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX
Email Sent to Me from the Dispute Team from Current : XXXX XXXX, XXXX, XXXXXXXX XXXX EDT Hi ( Name ), Thank you for reaching back out to us.
Per our investigation, cash load funded XXXX. No spending velocity, transactions were made within a timeframe of more than XXXX hours. No fraudulent activity found. For XXXX, XXXX result XXXX. For XXXX, phone last XXXX matches. For XXXX and XXXX, fits XXXX spending habits with fast food restaurants. No error found. Case closed. Part XXXX : Dispute dept. received dispute with XXXX XXXX XXXX XXXX XXXX XXXX for {$3.00}, settled on XX/XX/XXXX. UNAUTHORIZED. XXXX XX/XX/XXXX. Per our investigation, merchant sent full credit on XX/XX/XXXX. Error found. Fraud report added. Case closed.
We take our dispute claims very seriously and investigate them with utmost precision and integrity. While we understand the outcome of the investigation is not what you had expected, unfortunately this decision is final.
We thank you for your understanding.
XXXX Sent Email Back on XXXX XXXX, XXXX, XXXX PM : I can provide additional receipt on my travel expenses that have time stamps and locations. I was on a business trip on behalf of my employer in upstate New York. Please let me know what can I provide to you that will validate my fraudulent charges. The only time I have used my virtual card via XXXX XXXX to pay for a car wash in XXXX NY that has my XXXX location. I assumed all virtual transactions couldnt be processed unless the XXXX XXXX validated my presence. My company card couldnt cover that personal expense. I dont want to escalate it to external parties due to inconsistent data sets that isnt matching any spending patterns that match any businesses that I conduct business with.
No response after the email was sent to them.
|
| 08/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I have an online banking account ( checking/debit card ), Current, ( debit card issued by XXXX XXXX XXXX XXXX. XX/XX/2020, at approximately XXXX XXXX I woke up and saw a notification on my cell phone from the Current bank app. When I opened the app I found that my account had been emptied, all but {$7.00}. There were seven different charges on my debit card made that day, XX/XX/2020, between the time XXXX XXXX - XXXX XXXX, all from the same merchant.
Every charge displayed on the app listed the merchant as " XXXX XXXX XXXX ". Total amount taken from my checking account was {$670.00}. I immediately contacted my bank to dispute. At that time all seven charges were still in pending status. The Current representative, via online chat in the Current app, stated I'd have to wait until the charges cleared in order for them to dispute the charges. Also stated it could take 30-90 days to get my money back and that a police report was not needed. After leaving the chat I sent the issuing bank an email in an attempt to understand how this could possibly happen ( no response as of XX/XX/2020 ). Later that same morning, I contacted a Current representative who emailed me a dispute form. I completed and immediately returned that same day ( XX/XX/2020 ). Current acknowledged the receipt of the document.
I XXXX the merchant and it appears to be a bank in XXXX. It seems that any banking institution should have recognized obvious illegitimate activity considering there were seven charges for hundreds of dollars made in a span of 8 minutes from a foreign bank in the middle of the night.
It has now been a month and I have not once received any communication from any entity that I have reached out to ( Current, XXXX XXXX XXXX, XXXX XXXX, or the bank associated with the fraudulent charges ). Several times over the month I have used the Current chat feature in an attempt to get any form of a status update. Every representative tells me the same thing, to wait and the dispute team will notify me. I've asked why I didn't get the 10 day provisional credit, because I am a single parent of a child with a XXXX XXXX who works full time and {$670.00} to me, are essential funds. This has set so far behind on everything financially.
My paycheck is direct deposited into this account and I'm terrified of this happening again considering how easily it was allowed to occur. My debit card number was stolen, I can't find out how, I can't find out how a banking institution has such lax security measures, I can't find out when I'm going to get desperately needed funds returned. I'm assuming the bank is going to wait until the very last required minute to refund the money? Is there a mandate detailing requirements to meet regarding the 10-day provisional credit or is that just an option?
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I am writing to express my deep concern and frustration regarding a series of unauthorized transactions on my CURRENT Bank account ( also known as XXXX XXXX XXXX ), which have resulted in significant financial hardship for me. I kindly request your intervention to help resolve this matter promptly and fairly.
I noticed three unauthorized charges on my CURRENT Bank account, totaling {$450.00}, {$500.00}, and {$460.00}, respectively. I immediately reported these charges to CURRENT Bank, requesting that they investigate and refund the amounts to my account. Despite providing clear evidence and screenshots and a lot of proof, that these transactions were unauthorized and explaining that I had lost my card and had to replace it, CURRENT Bank denied all three dispute requests.
I can not emphasize enough the impact that these denied dispute requests have had on my financial well-being. Not only did I experience a loss of almost {$1500.00} due to these unauthorized transactions, but I also faced severe difficulties in covering my bills and other essential expenses during that month. The situation was exacerbated by the fact that I had to wait for the unauthorized charges to be resolved, adding unnecessary stress to an already challenging time.
I want to address the reason provided by CURRENT Bank for denying my dispute requests. They stated that the denial was based on the fact that I have previously done business with the merchant XXXX. I want to clarify that I did not authorize any of the transactions in question, and I have not knowingly engaged in any business with XXXX that would warrant these unauthorized charges.
I believe that I have followed all necessary protocols and provided sufficient evidence to support my claim that these transactions were unauthorized. I kindly request that the Consumer Financial Protection Bureau intervenes in this matter to ensure that my rights as a consumer are upheld and that I receive a fair resolution. I am seeking a refund of the full amount of {$1400.00}, which I have lost due to these unauthorized transactions.
I understand that the Consumer Financial Protection Bureau exists to protect consumers like me from unfair practices and to ensure that financial institutions operate with transparency and integrity. I kindly ask for your assistance in facilitating a resolution with CURRENT Bank, as I feel unjustly treated and unsupported in this matter.
Please find attached copies of the relevant documentation, including statements, transaction records, and correspondence with CURRENT Bank. I am confident that a thorough review of these documents will confirm the validity of my claim.
Thank you for taking the time to consider my situation. I look forward to your prompt response and a resolution that is fair and just.
|
| 04/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I had a card with Current for about 2 years and received regular direct deposits to the card account. In XX/XX/XXXX, Current decided to close my account without warning or notice. When asked why the account was closed, I was provided a generic explanation and referred to their policy page. The account was closed with pending deposits expected to the account prior to closing.
My federal and state refunds were scheduled to be deposited to the account. On XX/XX/XXXX my state refund was deposited to the account. My federal return had been delayed due to an IRS review of my return. On XX/XX/XXXX, the deposit was made to the account I had with Current. Attempts were made to change the direct deposit information with my tax preparer and the IRS. I was told I would need to contact the receiving bank once the refund was sent.
I contacted current on XX/XX/XXXX to inform them the deposit was being sent. Because the account was closed, I wanted to know how the deposit would be handled. I was informed the deposit would be rejected and returned to the originator. On the date the deposit was sent, I contacted current again and asked if it had been received. I was told they did not have my refund.
Over the next 10 days, I continued to contact both Current and my tax preparer to determine where my funds were. Current continually denied receipt of the refund. Since no one was admitting to having the money, my tax preparer investigated and informed me the refund was sent to Current and provided a trace number.
Only after informing Current of my possession of the trace id and filing a police report did they admit to having received my money on XX/XX/XXXX. When I asked why the refund had not been returned to the originator as I was told, Current then tried to ACH the funds to an external account that was linked to my now closed Current account.
I informed them this was against both their own company policy and banking regulations, They then asked me for new direct deposit information, which I provided, only to tell me they would not be able to ACH my refund since the account was not linked to the Current account at the time of closing.
As Current and its affiliates were willing to violate policy at their own whim, I asked why now is it so critical to follow policy when they had blatantly disregarded it during the handling of my refund. I was ignored and told a check would be sent. According to Current, my check was supposedly sent on XX/XX/XXXX, As of XX/XX/XXXX, I still do not have my funds, When attempting to call Current, somehow, my DOB is now not matching even though my drivers license was provided and accepted as identification. They have illegally held my funds and refuse to give any further information on my missing money.
|
| 06/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX at XXXX and XXXX there were two fraudulent charges on my account that I did not authorize. The first being fraudulent XXXX XXXX New York for the amount of {$140.00} and the latter being XXXX XXXX XXXX XXXX XXXX New York for the amount of {$100.00}. I did not have knowledge of either transaction nor did I give permission or authorize these charges in any way. Both transactions were made out of New York and I do not reside, have ever lived, or even known anyone from that state.
After seeing these charges on my bank statement I immediately opened a dispute with Current Bank and even took the extra initiative, contacted the two merchants myself, and was successful in stopping the purchases. Both merchants were able to find the charges and cancel the transactions.
Current mobile banking started a claim with a dispute on XX/XX/XXXX which remained opened and in review until a decision was stated 4 months later on XX/XX/XXXX.
Although, the dispute did show, it was yet to be resolved in my banking app. Later on I did receive an email stating that no error occurred and I would not be getting any adjustments on my account.
After waiting all that time, I had reached my peak with the unacceptable, unethical, and downright unprofessionalism of the bank. This is the third occasion where my bank account was hacked into and I lost funds. Every time I have made a claim and disputed it I was denied. I also had a fraudulent charge on XX/XX/XXXX for the amount of {$96.00} for XXXX that I did not make. A claim was made for this issue as well and no reimbursements were made. In addition, there was a purchase that I actually did make myself but never received the item on XX/XX/XXXX for the amount of {$76.00} through XXXX. This one I tried to get reimbursed as well and { ( Current Bank ) ( XXXX XXXX XXXX ) } did absolutely nothing for me. I am absolutely fed up with their unethical practices at Current Bank and have already changed my direct deposit from their bank to another and am also prepared to report their problematic business with the XXXX. I have tried over and over to get in touch with live agents from the bank and have been stonewalled and denied justice repeatedly. I have concluded that I will no longer utilize this bank.
P.S. Two of the 4 merchants responded with emails stating that they were able to stop the fraudulent charges and both provided a ticket to track my case. ( see attached emails ) XXXX denied me and instructed me to go through my bank for the ( XX/XX/XXXX ) transaction that I did actually make. For the ( XXXX, XXXX ) charge it was too late to contest with XXXX due to me not seeing it until the transaction had already been processed.
|
| 06/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was incarcerated XX/XX/XXXX and released XXXX XXXX. After my release I recovered my account that I originally has my my {$600.00} and {$1400.00} IRS payment deposited to with Current Mobile Banking prior to my incarceration. After recovering my card account info I discovered that I only had {$94.00} left in my account but I should have had a total of {$2000.00} in my account from my stimulus payments. I then discovered that there were 4 merchants that had unauthorized transaction made to my account and 1 of the merchants had multiple unauthorized transaction. The other merchants that had unauthorized transactions only had XXXX transaction from each merchant and those merchant refunded my account up to 2 days later after the unauthorized charge. The last merchant with multiple charges did not refund. I contact current mobile and sent in evidence showing them that I did not have access to my account due to me being incarcerated from XXXX XXXX to XX/XX/XXXX. They did and investigation and sent me a email stating they did not find an error. I did not understand the outcome and why I didnt receive my credit back when I showed evidence that I did not and could not use my account because I was Incarcerated at the time that the transaction were made. So I contacted Current Mobile banking with more evidence to prove my case. They sent me an email stating because it had been more then 120 days since the transaction were made that they no longer had refund transaction rights to that merchant and basically that I wasnt getting my money back that was unauthorized to use. I feel that I have a right to receive my money back that was unauthorized to use. I did further investigating my self and called one of the unauthorized merchant to figure out if I could find any info on who could have stolen my card account info. The merchant owner proceeds to tell me that some one had committed fraud and stole a variety of different debit card numbers and charged those card numbers to there company and that there financial group caught it and were able to refund the money back to the victims of the scam that happend and that I was one of the victims that it happend to. I sent the email over to current support group to show them that it was someone who hacked my account t info while I was Incarcerated and that thats what I believe happend to the other unauthorized transactions and that 3 out of the 4 refunded the unauthorized transactions except the one merchant who had multiple unauthorized transactions and I have not heard back from current since. I feel that current should reimburse me my money that was not authorized to use.
|
| 07/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
Current failed to honor their published offer of {$50.00} referral bonus to the referee and referred. I opened a checking account XX/XX/XXXX and received a {$50.00} referral bonus XX/XX/XXXX after meeting the requirement of receiving a {$200.00} direct deposit XX/XX/XXXX. The same week, I referred my daughter XXXX XXXX XXXX ) and fianc ' ( XXXX XXXX ) and assisted them both with the account set up to ensure my referral link was captured in the application process and their direct deposit requirement were met by XX/XX/XXXX After more than 4 weeks of neither of us receiving the {$50.00} referral bonus, i contacted Current to inquire via chat as they are an online bank, and after providing my referral names and details, I was told by a customer service rep, my account reflected the referrals btu she could not resolve without chatting directly with my 2 referrals to verify direct deposits. I then, while in that chat, had my daughter initiate a chat and spoke with someone who confirmed we were to receive {$50.00} bonus but we needed to give more time for processing.
About 3 weeks later, after still not receiving bonus, in early XXXX, I contacted Current again and was told that they could not help without speaking to my daughter. Frustrated with their failure to resolve, I requested a member of management and provide name SSN and birthdates of my referrals and it was confirmed the direct deposits were received and an investigation was submitted with someone to respond to me within 48hrs, A couple days later, I received a short message from someone claiming to be a manager advising, contrary to what we'd been told by previous reps, the referral would not be paid because my referral link was not used during their account opening. I knew with all surety this was not true as i was apart of the set up process ... .and to test my theory of their deceitful practices, I then referred one more person ( A. XXXX XXXX XXXX and again assisted her with account set to ensure referral link was used. Her direct deposit was received XX/XX/XXXX and I emailed the responding manager, to advise that I referred a 3rd person and had not received bonus and suggested they investigate a possible system glitch/error. Without soliciting the name or other details for the 3rd referral to verify my assertion, she responded that we were not eligible for the bonus as the referral link was not used. This company is deceitful in their practices and did not honor the {$150.00} due to me for 3 referrals, nor the {$50.00} to each referred. If not resolved, we will all be closing our accounts and referring no one else to this bank.
|
| 05/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is a problem with the app Current, which is Current Bank, or XXXX XXXX XXXX. They lure customers in with high interest accounts, not explaining what those accounts are. I setup an account ( unknown if checking, and/or savings, or both - customer is not told ). Then, in order to get the promised interest rate of 4 %, I need to move money into Savings Pods. Savings Pods only collect the promised 4 % interest rate up until {$2000.00} ( but can be funded limitlessly ). A customer can have up to 3 Savings Pods. Thus, customers will be guided to opening 3 Savings Pods and to deposit the max {$2000.00} in each to maximize interest earned.
I setup the 3 Savings Pods. I believe the bank is juicing their customer sign-ups- treating each Savings Pod as a new account. Investors will love that growth! The problem is, when I try to move cash out of the account via a pull from another one of my banks, my bank is telling me ( via XXXX ), that my account balance is zero at Current. The reason being my " checking '' account is technically empty, as those funds have been moved into 3 separate savings accounts, or Savings Pods. I do not have those Savings Pods ' routing and account numbers, nor was I ever told these are separate accounts with separate banking information. As a result, I can't set them up via XXXX to initiate pulls from external banks ( for faster recognition of cash transferred ).
Now, to move cash out, I have to do an XXXX transfer to my external bank, vs using XXXX.
This bank also lies about cash receipt of customer sent funds. I sent money from my other bank to Current, and the cash was immediately debited from my account ( since it was sent via XXXX ). A week later - Current still says they haven't received funds. What's even more unbelievable - I sent two payments in one day from my bank. They finally received the {$1000.00}, but haven't received the {$4000.00} I sent literally minutes before.
The bank is using customer provided cash to fund their liquidity vs them giving access to that cash.
This bank is the shadiest bank I've ever used, and despite me finally getting my Pods setup and maxed out, I moved my cash out once I saw what they're doing.
I can promise you they are lying to their investors and saying each customer they brought in signed up for 4 accounts total. Instead of for example, 100 new customers having 100 new checking accounts, they have 400 new accounts. This bank will cease to receive investor funding once their investors realize what they're doing, and the FDIC will be called in to make customer 's whole. I'm not waiting for this to happen.
|
| 09/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American |
|
This complaint is directed to Current Bank FinCo Services Inc. and XXXX XXXX XXXX. I had an account with Current. I direct deposited my Social Security Disability check in this account. On XX/XX/2021 I found out my account was suspended. I tried to call customer support and a recorded message told me their phone service was down and to email customer support on my online account and chat with a live team member but I couldn't because my online account was suspended and to email customer support. I emailed them and asked why it was suspended I got a form email saying they had received my email and a support member would contact me shortly usually within 24hrs. I was never contacted by anyone even though I emailed them daily just that form email. About a month later I received a letter saying they had closed my account and sent me a check for the remaining balance in my account of {$930.00}. When I tried to deposit this check from FinCo Services Inc. " ieCurrent bank '' in my new account they would not except it when I tried to cash it at XXXX XXXX they said they couldn't cash it because they couldn't verify it. I have been emailing them for four months trying to get them to resolve this matter and got no response just that form email. I know they aren't reading my emails because immediately after I send my email they send that form email. About 2 weeks ago I got an email from their support team saying they finished investigating my account and closed it??? They did this after closing my account and sending me the check. I don't know but I thought once they closed my account and sent me the check it was done but they reopened my account without informing me or asking me I thought that constituted Frau or at least it would be if I did that yes?? They investigated my account for depositing my Social Security XXXX check as fraudulent suspicious criminal XXXX acts I didn't know they made depositing a XXXX check would be considered any of those things. I'm still trying too get a response from them on this so far I just get that form email no contact by anyone team member no one. I talked too the SSA and asked if they could hold my XXXX check and they said not unless they had a garnishment order or a court order signed by a federal Judge so holding my check for four months is an illegal act by them this caused serious hardship on me monetarily and health risk as I am XXXXyrs.oldand have had XXXX XXXX XXXX and XXXX XXXX XXXX and I couldn't get my XXXX XXXX and I have XXXX XXXX and couldn't get those medication for the month of XXXX. Thanks I hope you can help me with this.
|
| 10/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American, Servicemember |
|
I opened a new bank account with Current Bank and everything seemed to be good and dandy. I linked one of my other bank accounts with XXXX XXXX XXXX XXXX to the newly opened Current Bank account and transferred a sum of XXXX XXXX No issues with this transfer, everything seemed okay. I wanted to transfer a full XXXX $ on the first transfer but my bank has a XXXX $ per day limit so I waited until the next day and transferred another XXXX XXXX I immediately was notified within the Current Bank application that my account was under security review and that I could not make any transactions. Head scratcher, confused, went to my emails and saw an email with the request from Current Bank for me to submit my private confidential metadata with them by submitting a face scan with my identification in the photo as well. As well as a bill from the last 60 days verifying the address. I begrudgingly agreed and sent them this information. Four days later I get another amazing update from Current Bank that they have suspended my account and that I will no longer be able to utilize their bank for banking needs and that all decisions are final. They left out one gigantic, extremely important, essentially the only thing that matters piece of information though. They never told me where they were sending my XXXX $ and it seems as if theyre trying to steal my money. There is no way to get ahold of anyone at Current Bank via telephone. They simply have no customer service it is a disaster. But if you do manage to get a response via email, which I did, from a gentleman named XXXX from Current Bank, the message almost seems robotic and completely outrageous. I informed them that I am extremely worried about my funds that they have in their possession and that it would seem wise to return my funds to the place that they came from ( XXXX XXXX XXXX XXXX ). XXXX told me no, they will not be sending my money back to the originating source. They in fact did not give me any more information than that and I am so confused and feel like I just got robbed. I cant get ahold of anyone at Current Bank and they dont seem interested to do a XXXX thing about my money. I contacted XXXX XXXX XXXX XXXX to inform them of what had happened and they are at a loss for words as well. They are completely befuddled and confused as to current banks strange actions and lack of transparency when it comes to where my money exactly is. I believe they legally are required to send this money back to the originating source if they are the ones who closed my account for no XXXX reason at all.
|
| 12/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
So I have had a ton of problems with this company. XXXX of my disputes took over XXXX years to recieve a response. Anyway I filed another dispute and for some reason it was taken back as no error found. The card was lost and used against my will or knowledge. I had thw PIN memorized but also written down in my wallet, which had also been lost. I had to order a new license and social security card and other cards. Also my virtual card got hacked as well and I brought that up to current and had a new virtual card issued.
Anyway, this transaction that was made fraudently came back as no error found because my pin, that had also been stolen out of my wallet was not entered wrong. That makes no sense, because the pin was with the wallet that had been stolen. So I want that money replaced because that transaction was fraudulent.
Then that brings us to a bill payment for XXXX XXXX XXXX that was XXXX and it qas made with my hacked virtual card. I have never had XXXX XXXX XXXX as my phone company. If you actually looked into, this transaction was for a totally different person, and also a male. I have called XXXX XXXX XXXX They told me to file a dispute to get my money back. That XXXX I would like returned.
I am filing another dispute that was made with my hacked virtual card. I am filing rhe dispute now, they are for XXXX, XXXX and XXXX. The XXXX and XXXX are from XXXX XXXX XXXX as well, as I said I never had an account with them. The XXXX XXXX transaction is for a court fee that was not mine. It is not in my name and was also paid for with my hacked virtual card. I want the money from the XXXX XXXX XXXX XXXX transactions back as they were all made fraudently, and I want the XXXX XXXX transaction paid XXXX XXXX to me as well, as this fee was not in my name and not my court fee. I am so disappointed as I have recieved no emails about any of my disputes. I have to file complaints on this site to even get a response. None of my disputes are even looked into, and I believe I am having such trouble getting my money back because I have filed so many disputes. I am getting tired of my money getting hacked and not being able to recive it back from the bank. The companies that the card was used fraudulent have informed me to file a dispute with the bank and get the money back. I am so dissatisfied and disappointed with this bank.
I recommend never using this bank. They take forever to get back to you, and then receive your money back when you dispute fraudent activity.
|
| 04/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello, I had nearly {$2000.00} stolen from me from something called Current aka XXXX XXXXXXXX XXXX. Problems first arised around XXXX of XXXX where it was small funds stolen and XXXX larger amounts of money was taken. I contacted XXXX XXXX XXXX aka current numerous of times to close the account to which they refused and just sent a new card. I had already opened a new bank and transferred all funds over {$500.00} at a time since I could not transfer more. Unfortunately, I received my stimulus check to my bank account with XXXX XXXX on XX/XX/XXXX. I have all screenshots, all bank statements and the location for where my money was used. But I received a call from XXXX saying someone in XXXX had used my card at a XXXX spending nearly {$500.00}. Once again I told them I want them to close my account but I was at work in Wisconsin so I could not stay on the line. They said they would issue a new card and stop the transaction and make sure I still had my funds. Not even 5 minutes later I saw someone hack my account taking the money out of savings and sending it to my Checkings. I tried to stop this even contacted the customer service chat and he just said let it happen and theyll dispute it. I was frantic and at work crying because I watch someone make TWO TRANSACTIONS While begging them to take action and stop it. I have screenshots of this as well. The other transaction was at XXXX in XXXX in the amount of {$510.00}. The second was a transfer from my account to someone name XXXX in the amount of {$840.00}. I contacted XXXX attacking her for stealing my money but she had the exact same issue. Someone was in her account stealing her money and she experienced everything that I was. We had a third party hacker in our account and tried to dispute it but current said they will not give our money back. Every penny counts for me because I missed quite a bit of work while I was in a car accident in XXXX and had to attend XXXX and XXXX to get better. I need something done please. I have begged current to do something and they said their decision is final. Its impossible for me to make any transaction in other states because I live in Wisconsin. There were numerous devices logged into my account and no one has ever had my password. There was also a phone number I did not recognize. It took me 4 x contacting someone for someone to log out all unauthorized devices but even then it was too late. I had {$0.00} in my account and current aka XXXX XXXX refused to return my funds.
|
| 11/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I went on a trip with family XXXX XXXX until XX/XX/XXXX and vacationed at XXXX XXXX XXXX XXXX XXXX. Upon checking in, per the hotel policy, they would authorize my card for the full amount of the reservation ( {$1900.00} ) and at check out I can choose to pay with cash or use the card on file. Well at checkout I paid with cash and was provided a receipt stating so. After about a day or so, I noticed that the amount of {$1900.00} was no longer pending in my " Current '' cards transaction and it changed to a normal purchase. Assuming it was the fault of the hotel i contacted the XXXX XXXX XXXX XXXX XXXX XXXX in regards to the " authorization hold '' and they said that sometimes it can take up to 3-7 business days for the charge to disappear. I waited the full estimated 3-7 business days and per the hotel, the authorization had been released and the offered to email me the receipt of my stay which states cash and stated that there is no longer anything else to do on my their end. Before disputing the charge i contacted " Current '' about the transaction and asked if there may be an additional delay on receiving back the " authorized '' amount. Even after telling them that i spoke with the merchant they told me to contact the merchant again. so i did so. Got in touch with the corporate office after a few days and again received the response that the amount had been released and should already be available to me. i contacted " Current '' again about the merchants response and i received a disconnected chat! they have no answering service to speak with someone unfortuanetly. i contacted them again and was directed to file a dispute. I filed the dispute on XX/XX/2020. waited a few days and then checked with " Current '' for an update, they stated that a dispute can take up to 90 days and with 10 business days i MAY receive a temporary credit. Lastly, submit any supporting documentation. I submitted that documentation on the same day which was XX/XX/XXXX. I have waited the full 90 days and still NO response. i have been contacting them for the past few days and they say they dont have an update on my dispute even though it is past the required time to have a dispute resolved. We are now at 110 days AFTER filing the dispute i have provided my receipt and still have no refund and i am reporting this company for theft of my money or failure to communicate any dispute results with me. The amount of my dispute is {$1900.00}.
XXXX XXXX XXXX XX/XX/XXXX
|
| 04/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/22 and XX/XX/22 i attempted to make purchases online with my Current debit card through a company named XXXX. On XX/XX/22 i attempted a purchase for {$50.00} USD and on XX/XX/22 for {$250.00} but each transaction was declined for unknown reasons. I noted that although my purchase was declined, my account showed those purchase amounts as pending and those funds were deducted from my available balance.
I spoke with XXXX via chat support and although they did admit to authorizing but ultimately declining the transactions Im question, they also stated that they had immediately cancelled those authorizations, which even in the worst cases, would not take more than 1-3 days for those funds to become available again in my account. XXXX even went as far as giving me the authorization code to give to Current, so that Current support staff could see that XXXX cancelled their request for an authorization/hold of any funds from my account and should feel safe to release those funds back to me.
I have contacted Current via chat support about ten times since XX/XX/22 and have spent hours of my time attempting to reclaim my money which still sits as pending and unavailable in my account. Current continues to regurgitate the same autoresponses to me, mostly stating that they have a right to hold my funds for 7-10 business days, even though this hold causes a severe financial hardship on me, and continues a long time after the merchant has already confirmed that they no longer need those funds to be held by Current.
I have {$2.00} available in my account and {$300.00} being held by these authorization/pending charges, which has put me in severe financial distress, as I have no money for food, gasoline, or any other basic need I had intended to use those held funds with Current remains steadfast with their lack of empathy or moral compass and do not see any need to release my funds back to me until XX/XX/22, XXXX full weeks beyond what they and I know was actually necessary. I, my girlfriend, and my cat XXXX wake up hungry every day because Current employees apparently enjoying hearing of others suffering, or are teaching me a lesson because I opened an unrelated transaction dispute around the same time or because I became frustrated and irate with their managers when I could get them on chat support.
The merchant has done everything they can to try and assist me in getting my funds released but Current will not budge on their stance in my case.
|
| 08/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On XX/XX/XXXX. I authorized XXXX to debit my for a ride that cost {$38.00}. This is the only charge I aithorized. XXXX proceeded to debit my account with my knowledge authorization or consent for {$800.00} and {$10.00} without my permission. I reported this unauthorized activity immediately to my financial institution XXXX XXXX XXXX, XXXX, of current whichever name they operate under a dispute was filed and decision made that I was responsible for the unauthorized activity when visas zero liability for unauthorized charges policy covers me in events such as this with unauthorized activity. Prior to XXXX XXXX I had never had this company debit my account in any amount. Ive tried to resolve with XXXX and current bank and have been told day after day that someone would respond to my concern within 24 hrs and I have yet to receive a single reply from XXXX or current bank via email or any other mode of communication since XX/XX/2021. Ive spoken to numerous reps via chat for both companies with XXXX not replying and the current bank reps i last spoke with insinuating that I was lying threatening me that they would request the video footage from XXXX. I never denied taking a XXXX ride but it was only for XXXX not the {$810.00} XXXX charged my account with any consent or authorization to charge my account in that amount and never presenting these charges to me. I have no idea why they charged me half of my rent money for a ride that was only supposed to be {$38.00}. I want my {$810.00} dollars back that this XXXX dollar company stole from my account. XXXX is not the IRS THEY CANT TAKE MONEY FROM PEOPLES ACCOUNT WHENEVER THEY FEEL LIKE IT WITH ANY CONSENT OR AUTHORIZATION TO DO SO. I REQUESTED THE DOCUMENTS CURRENT BANK USED TO REACH THE DECISION THAT IM SOMEHOW RESPONSIBLE FOR THE UNAUTHORIZED CHARGES TO MY ACCOUNT AND I HAVENT RECEIVED ANY DOCUMENTS OR RESPONSE FROM THEM YET. Keep telling me someone from the disputes department will respond to me via email and no one ever does. Im facing eviction with a 3 day notice from my landlord because half of my rent money was stolen from my account by XXXX and my CURRENT BANK THINK IM RESPONSIBLE I NEVER SHARED MY CARD INFO OR BANK ACCOUNT INFO WITH XXXX TO TAKE {$810.00} from my account when I only authorized 1 transaction using my wallet app on the XXXX and that transactions was only {$38.00} and not the {$810.00} that was stolen from my account
|
| 06/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX I was contacted by what I thought a Current representative. During the phone call, the associate let me know that they were calling from Current and there was suspicious activity in XXXX XXXX, Texas. They told me they were going to send me a new card, to which I accepted. They sent me a verification code to which I let them know. After about 10 minutes, there were more charges from my card, sending {$160.00} to an account of a person named " XXXX XXXX '' which I did not approve of. The person who accessed my account, then changed the account email from mine ( XXXX ) to theirs ( XXXX ). There was also two remote logins from devices I do not own, one being an XXXX XXXX XXXX and the other being a XXXX XXXX ( XXXX XXXX XXXX ). After realizing I was being hacked, I contacted my company 's payroll department, and had them delete my account to prevent any future money coming through. Unfortunately, my paycheck was already finalized for the amount of {$1300.00}.
For the next few days, I contacted Current by phone, email, XXXX, and XXXX.
Current does not have any phones at the moment due to COVID-19. I even went as far to call the company which provides their cards, which is XXXX XXXX XXXX. XXXX XXXX was more than helpful, however they can not access my account. I called them Wednesday XX/XX/XXXX, Thursday XX/XX/XXXX, and Friday XX/XX/XXXX. Each time the representative from XXXX said they sent an email to their contacts at Current as a high priority message.
Their email support team refuses to help me since my email is no longer on an account, even after providing proof of being hacked.
On XXXX I provided screen shots to show I was hacked. I messaged them Thursday, XX/XX/XXXX. They replied Friday XX/XX/XXXX to which I replied and have not been responded to.
On XXXX they never replied to my message. I sent the message on Wednesday, XX/XX/XXXX.
I am needing those funds that were taken from me, as I am now late on my cable bill and I am due to be late on my car payment and car insurance. I also had to sell stocks through my XXXX account to pay for my dog 's veterinarian bill.
Regardless of me being scammed or hacked, the company is FDIC insured, and should be protecting my money and assets at all times. They should have a direct line of contact to prevent ordeals like this and to prevent it from happening to other consumers.
|
| 05/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, I am writing to lodge a formal complaint against Current regarding their failure to provide me with provisional credit following an unauthorized transaction dispute claim within the mandated timeframe of 10 business days.
On XX/XX/17, I discovered an unauthorized transaction on my account statement and promptly notified Current of the fraudulent charge. I followed their procedures to file an unauthorized transaction dispute claim, providing all the necessary and evidence to support my case.
According to guidelines set forth by the Electronic Fund Transfer Act ( Regulation E ), financial institutions are obligated to investigate and resolve unauthorized transaction disputes within specific timeframes. One such provision is the provision of provisional credit to the customer within 10 business days of filing the dispute claim.
However, despite the passage of the aforementioned timeframe, I have not received the provisional credit from Current. This delay has caused significant financial hardship, as I relied on the prompt resolution of this matter to ensure stability of my finances and meet my financial obligations.
I have made numerous attempts to contact Current regarding this matter, but I have been met with unsatisfactory responses and a lack of accountability. The prolonged delay in providing the provisional credit has not only exacerbated my financial strain but has also eroded my trust and confidence in Currents ability to safeguard my interests as a valued customer.
I believe that the actions of Current are in direct violation of the regulations put in place to protect consumers like myself. I kindly request your intervention and assistance in resolving this matter swiftly and in accordance with the relevant consumer protection laws.
I trust that the Consumer Financial Protection Bureau will thoroughly investigate this complaint and take appropriate action to ensure Current fulfills its obligations to provide the necessary provisional credit without any further delay. Furthermore, I hope that this incident serves as a wake-up call for Current to improve its customer service and compliance with regulatory requirements.
Thank you for your attention to this matter. I eagerly await your response and a resolution.
Sincerely, XXXX XXXX
|
| 06/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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Extremely Time-urgent XX/XX/XXXX XXXX XXXX XXXX XXXX Chief Executive Officer Current For Immediate Resolution Dear XXXX XXXX, XXXX XXXX and Current Executive Management : Please accept this email as a time urgent request to release my account and funds, as my account has been restricted arbitrarily and these funds are time urgent to care for my ailing Service Dog, XXXX ( XXXX XXXX in the XXXX XXXX XXXX XXXX XXXX XXXX.
Per your request, please see the following and urgently release the hold on my account prior to contacting XXXX XXXX XXXX and local media XXXX XXXX XXXX to aid in this egregious matters urgent resolution.
Please note that the address on my Current account is no longer current as a XXXX XXXX from XXXX XXXX, working and living in XXXX, I attempted to updated my address several times but the app would not allow such to my mailing address ( XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX ). As such I am attaching other bank statements as well reflecting this address.
Please urgently remove this restriction and contact me immediately to ensure this has been resolved, prior to all aforementioned actions. I have provided Current Bank and XXXXXXXX XXXX the following documents as of XX/XX/XXXX at XXXX PST : 1. Selfie holding current State ID with present mailing address ( as a licensed XXXX XXXX we utilize our mailing addresses and NYS DMV permits these addresses to be listed on our ID as we travel ) 2. Proof of CURRENT mailing address matching ID ( Bank statement ) - as a XXXX XXXX I do not pay utilities or phone, this is included in rent.
3. The refund from XXXX XXXX was provided to me and my partner, for a refund of a XXXX completed previously that resulted in errors and was refunded on behalf of the XXXX XXXX XXXX. This XXXX was performed over one year ago and the card used at the time of XXXX has since been closed XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX approved this refund ( cashier XXXX XXXX ) and requested a new card to send my refund to, and I selected my Current account. Please see receipt from said refund from XX/XX/XXXX.
Please urgently ensure the release of my funds and account restrictions, as this matter constitutes as a dire-need situation given the present needs.
Thank you kindly in advance for your urgent assistance.
Best, XXXX XXXX ( XXXX ) XXXXXXXX XXXX
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| 06/01/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On Tuesday the XXXX of XXXX I received my monthly income via direct deposit. I paid a few bills that I can pay online. At around XXXX I tried to order some stuff for delivery from a local grocery store and was alerted that something was wrong with my card. I went over to my bank account and over half of my income was gone via 3 transactions that I had nothing to do with. There was a charge for XXXX dollars at XXXX. One for XXXX dollars at XXXX and then a final one for XXXX at XXXX. I immediately contacted Current XXXX my now former bank ) to file a dispute and figure out what happened. A few hours later I got an email from them saying they closed the account that stole the money ( it was an account to account transfer thing ) and found XXXX in the account that was immediately being sent to my account. I reached out to customer service again to ask if the dispute was still active or if they were only giving me XXXX when I had XXXX stolen. They said the dispute was closed and that I needed to appeal the decision. So I did. They responded with the following in an email to me ( names have been shortened to first initial for privacy ) : W ( Current ) XX/XX/2021, XXXX XXXX EDT Hi A, Thank you for the follow-up.
Based on the facts of the investigation, weve concluded that no error occurred.
Per the investigation : We would never reach out for 2FA or login credentials.
While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible. We apologize if the result of the investigation was not in your favor. Let us know if we can assist with any additional questions or concerns you may have.
The Current Disputes Team I never gave out a 2fa code. I know better. Also this was almost devastating, not frustrating as the person in the email put it. I was able to borrow money from friends so I can pay the rest of my bills and my rent. So Im stuck here XXXX in the hole because someone hacked into my account and transferred my money to someone else. I have filed a police complaint and sent current a follow up to the email I posted above. Ive also reached out on XXXX and gotten no where. Please help. Im a single mom and both my daughter and I are XXXX.
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| 10/20/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I've not had access to my current bank account in months and someone has been robbing my account blind. Not only has it been my current bank account but also XXXX XXXX XXXX, XXXX. They have also been creating several XXXX XXXX ( which I've never used. ), XXXX XXXX XXXX XXXX Applied for credit cards. This girl name XXXX XXXX. It started when I moved from XXXX Arkansas and she had already stolen my phone my wallet then started changing all of my banking account information and stealing my funds. She also sent text messages stating that she had done it and bragging about how she was going to get away with it. The current bank account she got XXXX from it. I'm not sure on the times and dates because when I was finally able to get into the account current had already closed the account down because of potential fraud. I've tried to file several disputes with them and have gotten no where. How could I have done the charges I was reporting specially without the card or even a phone to do so. With the XXXX XXXX XXXX account she's gotten XXXX from it. The XXXX is up in the thousands as well And none of the banks listed above so far the only bank account which is a prepaid XXXX XXXX XXXX account that has been any kind if understanding people. Current and XXXX have been extremely rude and ridiculous and uncalled for. I just want my money back that the girl has stolen and is continuing to do so. Today is my last day with phone service. I was evicted from our home and I'm a single mother of XXXX with no help at all whatsoever. With that being said all of the above claims to be secure but XXXX forsure isn't. If they were how do I in my XXXX inbox on the app not via email but on my message center in the app have a message for a XXXX XXXX his dispute case number and his outcome which is just flat out wrong. How many times did they send my information out to other people? Current just flat out doesn't give a XXXX. I've tried to file a police report on all of the above but without my id I've not been able to do so. I am willing to cooperate to full extent and do everything I can to help. I just want my life before this girl back because she still is continuing steal my everything but most importantly my childrens everything and I'm not her only victim either.
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| 06/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XXXX XXXX XXXX, I used an ATM to withdraw {$300.00} USD from my account. The funds did not dispense, and instead an error code appeared on the screen. I got the attention of a clerk, and she in turn contacted her supervisor. They informed me that normally when the system updates overnight, the funds would return to the account. On XX/XX/, the funds were not returned to the account. I called the store and spoke with the manager. He in turn explained that their batch updated, and the count was off by {$300.00} USD. He informed me to file a dispute with my bank, and through the investigation process I would receive my money back. On XX/XX/XXXX, I got online to check the status, but it still showed in review. I contacted the store again to check to see if any documents or requests were received from my bank regarding this transaction, and I spoke with the XXXX XXXX. I was informed that no contact had been received from Current but confirmed the error affected my account. I relayed this information to Current XXXX, and I was told if the investigation with the dispute team was still ongoing by the XXXX business day, a provisional credit would be issued to the account while they continued to investigate. XX/XX/2023 was the date for that credit. I reached out to Current Support to confirm the credit was being placed in the account, and I was assured they would post the credit prior to the days end. At the end of the day, I reached out to support because the credit didnt post. I was then told they would escalate the issue to the dispute team for the reason why the credit wasnt applied and someone would reach out to me in 3-5 business days. On XX/XX/, I called support regarding the issue, and I was told there was no manager and the dispute team didnt have any contact information, but someone would email me the decision because the claim had not made it to the review process. XXXX hours later I received an email stating my claim was denied and if I want the documents that were used to deny the claim I have to request them. I contacted the store again, and they referred me to their AP department who in turn stated they have not received any documents from Current ; therefore, a request has never been submitted to process the claim as with others.
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| 08/13/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I have an account with Current Bank. Ive had the account as my sole and only bank account for last two and a half years with no issue. Until someone fraudulently gained access to my account on XX/XX/22 and drained what was in it, and knocked it into the negative. They changed all of account information to their own, locked me out of my account, moved my money from my savings to my checking, and made two transactions at XXXX, ( {$320.00} & {$100.00} ) and XXXX XXXX {$15.00} ) in a city that Ive never been to in Florida. I live in XXXX XXXX, MO. The bank, ( Current ) had to change all of my information back to my own, and get me back into my account. They have all of the persons information that did this, including their email address and the home address, and phone number. None of the charges are indicative of my usual spending habits, nor were they made in the city and state that I live in. I gave them information from the merchant and other corresponding evidence for the fraudulent charges and they closed the dispute in nine days, stating that I had no grounds for a dispute. Current did not do any type of investigating and they didnt lock my account because the hacker ( s ) still had access to it And added my new card under their XXXX XXXX I let the bank know this and they did nothing to protect me. They have no phone number to reach them at, you can only leave voice messages and pray that someone gets back to you. They have stopped responding altogether since the dispute was deemed invalid and wont answer any correspondence from me at all. Ive reached out to their parent bank, XXXX XXXX and they sent me over to Current so again, said there is nothing they do besides an appeal. But when I inquired about the appeal information they stopped responding. That was four days ago and Ive heard nothing from them. Ive reached out to the XXXX as well too investigate their business practices as a whole. I just want help and to be treated like a human being. I live paycheck to paycheck and those events put me back drastically. Its very insulting that after all of that, the bank added another layer of insult and refuses to acknowledge the fraud, in the face of irrefutable evidence, and return my monies that were stolen from me.
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| 01/25/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Confusing or missing disclosures
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Web |
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This is a NEAR duplicate of Complaint XXXX with additions. I am filing this new one because I was not able to upload documents to the original. It is also not clear which sponsor of Current is the correct recipient of the complaint, so this complaint lists the other sponsor 's address ( it isn't clear which of the two banks listed is their sponsor, or both ). This is yet another problem with Current. Current app doesn't state clearly or disclose whether and how XXXXXXXX XXXX XXXX XXXX XXXX, or XXXX XXXX Bank is the sponsor, or how these three entities differ in their relation to Current and Current 's customers.
I opened a checking account with Current a financial technology company, through their sponsor, XXXXXXXX XXXX, XXXX XXXX XXXX, and XXXX XXXXXXXX XXXX During the signup, it offered me a bonus to link my direct deposit to the account. It asked for my employer 's name and address. It provided no disclosure of how that information would be used. After entering the information, I was shown a screen that stated a direct deposit request form with my account information would be sent by physical mail to my employer. I was not given any chance to opt-out or refuse. I do not want this form to be mailed to my employer. I contacted Current by email and made several requests that they cancel this letter and do not send any documents to my employer. I was told this is impossible. I requested management to contact me. No one did. It is not acceptable to force this letter to be sent to the customer 's employer, which the employee has no way to intervene or stop, which will force the Current account to receive the customer 's direct deposit. I demand the right to control how and when my direct deposit is added to receive any payments, and the bank is interfering with my ability to properly manage my direct deposit settings with my employer. This is completely unacceptable, unfair, misleading, and a breach of my privacy. As you will see from the attached screenshots of the process, nowhere does the app tell you it will mail a form or ask for permission. Immediately upon entering the employer 's address, a screen pops up informing the customer that a form will be mailed to their employer.
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| 04/16/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/XXXX at XXXX, a charge hit my account from XXXX XXXX for a total of XXXX using my virtual card which Ive never even personally used myself.
Immediately after noticing this, I filed a dispute with the bank company I use called Current. They asked for the information of the transaction and the reasoning and said it could take up to 90 days to come to a decision. Which would have been XX/XX/XXXX.
I waited PAST the 90 days and reached out again on XX/XX/XXXX to get an update as I was pretty frustrated that I didnt receive any updates on it and my app was saying that I had an open dispute for months. I got this response from the customer support chat agency, Thanks for waiting. I looked into this for you and confirmed that the investigation on your dispute claim has been completed. The facts of the investigation concluded that there was no error found and therefore, no credit will be issued to you.
I informed them that I didnt authorize the transaction and that was the problem and they stated for me to contact the merchant which I did decide to do on XX/XX/XXXX.
The merchant sent this response Hello XXXX, Thank you for contacting XXXX.
During the month of XXXX, we had an influx of emails from different people in the united states who had the exact same charge as you. These charges only affected people who own virtual cards. I regret to inform you, while these fraudulent charges have our name, they were not made by us.
In this case I would recommend continuing the process with your bank to have these charges removed.
Kind Regards, XXXX XXXX Client Services After contacting my bank AGAIN on XX/XX/XXXX, basically restarting the dispute because they closed it and they told me that the ex needed email communication/confirmation from the merchant so I forwarded my email from the merchant that stated they had that issue in XXXX. The bank support agent stated that they cant use that because I provided it in my previous dispute which was denied.
Ive tried calling my bank and they do not have a customer support phone number, just the support chat via the app. I even asked the chat agent for a number and the number they gave me was a fake number that doesnt even call out.
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| 01/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2020 my account was hacked and they took XXXX when i checked my account I chatted with them that first day and told them it wasnt me they sent me out a new card and started an investigation then the person somehow took another XXXX out my account everyday the person that hacked my account tried purchases and each time i contacted current they said dont worry you have a new card coming. I get my new card and someone tries that card at this point im thinking this is an inside job no way they can keep knowing my information. Now in the meantime they said it can take 10-120 to investigate. I had to get 3 card changes i eventually stop using XXXX and switched waiting for them to return my money. I did have the same chat person twice and she said she escalated my case but one day before the 120 mark they sent me an email said they investigated and found no fraud. That money was bill money my unemployment not play money and im not going to steal from myself but current stole from me and didnt do a investigation they could have caught the person one time i chatted with current it was a minute after the person tried to charge my card they could of caught them right then had they been investigating one company even told me all there investigators had to do was call and get the information current never called. They sent me a notice AT THE 119 DAY MARK! That was a way for them to get out of giving me my money back I never had that problem with a brick and mortar bank and I will never trust one bank with my money again. I want my money back because they failed to properly investigate and even after they sent that message and i cried my eyes out i spoke to the same woman on the phone and she could not believe they didn't research she checked while i was on the phone and resent for escalation even though they closed out first investigation I haven't heard from them since and i don't receive direct deposit there anymore but this is sad.e I want my XXXX back in my account and im going to make sure this doesnt happen to other people I complained to current XX/XX/2020 XX/XX/2020 XX/XX/2020 XX/XX/2020 XX/XX/2020 they ordered my 3rd card i sent them all types of chat and nothing
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| 12/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2022, I woke up to several notifications from my bank. I didnt think anything of it due to the fact of me always having different notifications every morning I wake up. I also was getting a direct deposit in my account as well so that added to me not paying attention. When I finally went to go and see what the notifications were about I noticed two or three unfamiliar charges on my card. I immediately went to go and see if I had fell asleep with my cards unlocked and I did. Anybody that knows me knows that I use apple pay or tap wherever I go and where its offered. These new machines they have nowadays allow people to go behind you and pick up all of your information on your virtual and physical cards and thats exactly what happened to me. Before I disputed anything I went and did some digging myself just so I could have my thoughts and such straight just in case they needed a bunch of information from me. The charges were from a company called XXXX ( {$38.00} & {$0.00} ) and something called The XXXX XXXX ( {$20.00} ). Minutes later my card started declining because I had nothing left for them to spend. For starters, XXXX is based in XXXX XXXX. I couldnt contact anybody to let them know anything because my phone doesnt dial out that far. Then I went digging for The XXXX XXXX.but I couldnt find anything because I didnt know there was such a thing? These both were online charges and they were done late at night when I was sleeping. I would say between the hours of XXXX. I showed all of this proof to representatives that work for my bank and they did nothing. They werent being fully understanding..The reasoning behind me not getting my money back was because they found no fraudulent activity and because my balance was low? Of course my balance was low. They took XXXX dollars from me and of course the fraudulent activity didnt pop up because this was done online? I emailed and chatted and even tried calling them. Their entire company is all over the place and I feel as though theyve given me the run around with this situation. Today makes a full month of this investigation not being resolved and XXXX is coming up. I need all of my hard earned money.
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| 10/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
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On XX/XX/XXXX at XXXX XXXX I received a notification of a bank transfer from my local bank XXXX. An acct that I barely use. Or thats what initially looks like when you first see the transaction on the Current app but when you click on it and open it, it shows it is a XXXX XXXX XXXX transfer and I do not have a XXXX XXXXXXXX XXXX account, I contacted XXXX to see if somehow that happened through them because I had just two weeks ago added my XXXX banking account number to my current account with my routing number via the Current app. I explained this to the rep and that this need to be escalated because somebodys obviously hacked into my current account because the XXXX account number is not listed anywhere but on there. And I do not have any accounts with XXXX XXXX XXXX. As usual they seem very unconcerned tell me its gon na take up to 60 days to get this money back. While on this chat with current because you can not call them. I was also in contact with XXXX. I wanted to make sure that nothing was initiated from my account with them. They told me no there was no transaction for this amount or anything showing up on my account with any kind of transfer whatsoever. due to this, I asked current rep if he could please close this bank account number out and reopen another one for me because it is fraud and now they have my bank account information. I Was told no that they could not issue me another account number that if I closed it if it was ever reopened, it would be reopened under the same account number. That is ridiculous. I have fraud going on in my account, and nobody will close my account and give me another account number theyll close it, but it does nothing because it still if I open up another one I get the same account number back this does not make any sense to me. This is not helping me eliminate this fraud. you cant call anybody up there so I have no way of getting any information other than what is listed on the app regarding this charge nobody ever calls me and this is happened a couple different other times with my credit card but yall close that out but you will not close the account out. That does not help me.
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| 06/13/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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|
Web |
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I have contacted Current [ Current.com - Banking services provided by XXXX XXXX XXXX, Member FDIC ] about an issue with a transaction that I had originally authorized but due to the business committing fraud, false advertising, breach of contract, and not providing the service as presented I wanted to revoke/de-authorize and reverse it. Current is not being helpful with their canned replies to my report and their somewhat human responses seem like copy/paste replies with no value. They have also stopped responding to my messages. Here is my message that I had sent to Current ( Banking services provided by XXXX XXXX XXXX, Member FDIC ) : " Hello, XXXXXXXX is a Money Services Business ( XXXX # XXXX ) whom I had previously authorized an ACH Transaction in $ USD in the total of {$2900.00} ( Shown as XXXX XXXX # XXXX ) from my Current account to my XXXX account deposited there on XXXX and was held as $ USD and gained a % on it as interest. I would like to revoke/de-authorize and reverse it ( Code : XXXX ) for false advertising, breach of contract, and services not provided as presented. They stated, " Access to Funds Easily : There are no lock-up periods. Withdraw your funds any time and keep the interest you earned. '' and also stated in the advertisement I found them through on social media that also stated, " Withdraw Funds anytime. '' On XXXX ( a few hours after initiating the deposit ) they locked the option to withdraw via ACH $ USD for ALL their users. This is both false advertising and breach of contract on their part as I can not withdraw any of my money and do not have access to my funds which goes against what they stated in the ad and on their website. I also did not receive the service as presented. I have attached the proof. Also, XXXX announced on XX/XX/XXXX that they will be shutting down and discontinuing their service at the end of this month ( XXXX, XXXX ). So my funds are stuck in my account there and I can not get it out by withdrawing via ACH. They are not responding to support emails from me and other users that are trying to get in contact with them. Please help me get this resolved.
Thanks, XXXX XXXX ''
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| 11/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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I was referred to Current by a friend ( who knows somebody that works at Current ). I opened an account through the app on XX/XX/2022. On XX/XX/XXXX, I initiated an automatic biweekly deposit to being the following week from a linked personal XXXX XXXX checking account. On XX/XX/XXXX, I received my physical debit card in the mail and logged into the application to activate it and transfer {$100.00} to the account. I noticed that on XX/XX/XXXX, my account had declined a transaction for XXXX XXXX XXXX ( XXXX ) because there were no funds. As this was not an authorized transaction, I contacted support to figure out how my account was being used in a fraudulent manner within a few days of setup ( refer to attached conversation screenshots ). Upon telling me it was a security issue on my end and that my phone was likely being snooped ( despite no other issues ), I changed all of my security settings and installed XXXX XXXX ( no issues identified ) on my phone and Current issued a new virtual debit card. In the app, I paused the virtual and physical debit cards, which prevents usage per the agents suggestion. I also got a new phone the first week of XXXX and deactivated/cleared my old one. On XX/XX/XXXX, there was another unauthorized, declined transaction notification ( this was declined because my cards were paused ). I reached out again to customer service to understand what was happening with all of the unauthorized transactions on this new account. The agent mentioned they had also been hacked and that Current was doing their best to secure everyones accounts. I had the agent revoke access to my account from all known devices and issue a new virtual debit card again. I have yet to receive any notification of security breaches and can not get the Company to provide information about what personal information might have been leaked.
I listed my employer name in the App, but set up Direct Deposit with my employer. I am currently trying to void and cancel my paycheck to prevent it from hitting the Current Account in case my employers bank account information is breached through this Company.
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| 02/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021 I went out to dinner with my family when the bill came and cost {$340.00} I use my current debit card to pick up the check I then added a {$75.00} tip on top of that so the total would be {$410.00} I noticed that very evening that the {$340.00} was debited from my account but it said pending which is not unusual because a lot of times when you use your debit card except doesn't post until a few days later well a few days later I got debited another {$410.00} making the meal that should have cost me that really cost me almost {$750.00} when I notify the current they said because the three XXXX was still pending we had to wait for it to post so in the meantime I contacted the restaurant they were very good to me they contacted their merchant company they got right back to me they said XXXX we were paid only one time and we were paid {$410.00}, they also said the {$340.00} that was pending is a hold that is usually released within 24 to 48 hours and I'll XXXX XXXX did release it back to current current has to release it into your account so I contacted current back with that information and they said well considering that it's still pending there's nothing we can do what we can do is wait 10 to XXXX15 business days if it's still pending then we could do something about it well and at that time. I had another very very major problem with current that you guys are handling for me that I have another complaint in and so I have absolutely no trust with them whatsoever and just today I spoke to you guys on the phone and XXXX informed me that I should definitely make another complaint so I am going to enclose screenshots of the {$340.00} that is still pending by the way over a month later from XX/XX/XXXX the receipt says and then on XX/XX/XXXX the second receipt says the {$410.00} I'm also going to enclose my XXXX and XXXX bank statement because in my bank statement it says that the {$340.00} was debited on XX/XX/XXXX even though the receipt says XX/XX/XXXX and XXXX at {$18.00} wasn't debited until XX/XX/XXXX with XX/XX/XXXX even though the receipt says XX/XX/XXXX XXXX
|
| 10/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
On XX/XX/2022, I had {$150.00} deposited into my current account. Approximately two hours later, {$120.00} was taken by a company which I had blocked weeks before at the advice of current when I told them that the company has a rputation for taking peoples money. That company I had ordered some wrinkle srum through and I recieved an email trying to say I owed them money which is not the agreement I made with them. I paid the shipping of {$9.00} each for two products, this was deal I was suppose to get for the first time trial of the product. Current allowed the company to take it anyway. Then they refuse to give my money back. I must contact the merchant they said. I did and they said they would refund my money back. The charg had cleared as it shows on my account and I will be sending you screenshots of this with this complaint. The refund is even showing as pending on my account. I spoke to someone last night and I have sent several emails to current over this. The person last night told me like three of four diffrent tales. I have the screenshots. They said I didn't recieve a refund, my money was never taken that the charg reversed, the refund was pending, and that I don't have a refund that's another charg. I have the screenshots to prove all of this. The person made XXXX with saying it outright to my family and everything because I told them they will be looking for a new job. I explained XXXX XXXX is against the law. They said that they can send my XXXX stateme t showing my balance is XXXX. I t et I'd to send them screenshots showing the refund and where my money was deposited and taken. Where is my money if it wasn't taken? The deposit was made it shows it all on my end on the app. I canr pull up statement for XXXX. I disappeared. It shows on XX/XX/XXXX that my deposited {$150.00}, but doesn't show the {$120.00} charg on the XXXX statement. It shoes it on my recent transactions though and I have photos of all of it. It shows pending refund as well but they won't put my money that should of never been taken back in my account. Thanks my name is XXXX XXXX XXXX.
|
| 08/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
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Starting XX/XX/XXXX and XXXX we contacted Current after discovering our account had been suspended. It was suspended because the company that holds our car loan, XXXX, last month tried to withdraw the usual monthly payment. Only problem is they tried to withdraw it and put it back several times causing Current to mark it as fraud. We recieved texts and emails from XXXX saying it was paid but it wasn't. We're assuming they wanted to collect late fees. But anyway, the account at Current was marked as fraud and as soon as we discovered it we asked them to please deposit it in a separate account on XX/XX/XXXX. We had continuing conversations with Current on the XXXX, XXXX, and again on the XXXX asking them to please either reinstate the account or reject it so that it can be deposited in our other account which they were given the appropriate information for multiple times. We were told it could not be appealed. Bill 's started being due on the XXXX of XXXX. That is also usually the latest my husbsnd gets paid. It is now the fourth and they have still not taken any action to ameliorate the situation despite further contact in the form of emails and, finally being able to speak to actual humans, phonecalls every day from the first through today. The entire reason my husband signed up for this account was he would get paid a few days earlier which worked out for us bill wise. Usually around the XXXX. So it has now been over a month since my XXXX veteran husband has gotten paid. I care for him and our XXXX small children. I'm trying to find work I can do from home in my spare time. Please help us. Current says this is all because the account was over drafted last month, to which my husband said then take out however much you need to cover the overdraft and send the rest to the other account, I don't care. They said yesterday that they may have to send us a paper check which may take an additional 21 DAYS for us to receive! That will literally XXXX us. Our kids will starve, we'll lose our home, we can not wait that long when we're barely existing as is!
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| 01/27/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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on XX/XX/XXXX i went to use my card and it was declined when i went in and checked my account it said XXXX balance which was weird cause i know i had a XXXX XXXX in that account when i opened the current bank app on my phone and started looking i seen that i was getting charged XXXX times a day for XXXX XXXX for anywhere from XXXX XXXX down to XXXX and it was and had been happening for over a month sometimes as little as XXXX XXXX apart to a couple hours apart i have some that were like XXXX XXXX XXXX XXXXXXXX then another XXXXXXXX XXXX XXXX XXXX XXXX then another XXXXXXXX XXXX XXXX XXXX XXXXXXXX and this went on for almost XXXX months from XXXX XXXX and i seen XXXX of the charges it looked like they added XXXX XXXX interest for the tip just outrageous tips there are like XXXX something charges in total some from interest online for XXXXXXXX XXXX to XXXX XXXX for XXXX XXXX.so i contacted current bank told them what was going on they asked me to get them all the recipe numbers so i did and told me there investigators would look XXXX it and it could be XXXX XXXX so XXXX weeks or so goes by and im broke need my money back and contact them they told me they did not see a fault and that they were not covering the stollen money i tried to tell them the charges were in XXXX from what i can tell and asked why the same bank that will shut my card off on me when i buy a pack of gum to late didn't stop stopped the charges for XXXXXXXX XXXX XXXX XXXX on average of XXXX XXXX from XXXX miles away who would ever order that much XXXX XXXX times a day and the lady i was talking to said our investigators made there mind up thats all i can say i tried to get her to get someone that was above her to talk with the only problem is they only contact through messaging so im stuck with no money to pay bills over something that's obviously not me i hope you can help i need to pay bills then i got to looking at there email and over half the charges arent even on tho complaint
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| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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XX/XX/ : I filed a dispute as there where multiple transactions I did not make or authorized totaling {$1900.00} On XXXX XXXX XXXX : I got an email saying it was denied On XXXX XXXX XXXX XXXX I filed a rebuttal, this time with evidence where I was in the XXXX XXXX XXXX XXXXXXXX event during this time. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I informed them my phone was temporarily stolen while I was in the XXXX and that I did not make or authorize these purchases.
XX/XX/ : They denied my dispute again, even with the concrete evidence I had.
The reason for the denial was this exactly from the email I received : Transaction history reflects a pattern of adding monies to the account and spending them relatively quickly.
Transactions on Virtual card, customer in control of Device - Disputed transactions are from the customers assigned Virtual card, and there is no evidence that another device accessed the customers account during the time the disputed transactions occurred.
First of all, what does me spending and moving money quickly have to do with anything?
Second of all, they claim I was in control of the device even though I sent concrete evidence that I was admitted to the XXXX XXXX XXXX XXXXXXXX event during the time these purchases were made. How can I be in control of anything under anesthesia?
Third of all, of course no other device accessed my account because again my phone was temporarily STOLEN while I was under XXXX
Its very clear, this company did not listen to me at all with anything I said. At this point, respectfully they are just asking to be sued.
My phone was stolen temporarily, and used to purchase things fraudulently. Things that I did not authorize. I sent them evidence XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX they are still denying my disputes even with evidence.
I am filing with the XXXX XXXX XXXX as well, as this is just ridiculous and a clear violation of regulation XXXX.
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| 11/06/2021 |
No |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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I placed three online orders on XX/XX/XXXX ; two with XXXX and one with XXXX. All three orders were almost immediately cancelled by the merchants as soon as the orders were placed on XX/XX/XXXX. On Wednesday, XX/XX/XXXX, I reached out to both merchants as I was being advised by my bank ( Current, dba XXXX XXXX XXXX ) that the merchants had not reversed the charges and they were still in a pending status. Both merchants confirmed via written online chat that they had indeed cancelled the transactions and reversed the hold amounts, with that reversal being sent to the bank on XX/XX/XXXX. XXXX went so far as to give me the date, time, and actual reversal code that was sent to my bank on XX/XX/XXXX. I reached out again to my bank today, XX/XX/XXXX to advise them of this and request that the three transaction amounts be released and the nearly {$1400.00} returned to my account without delay.
Again, I was advised by my bank that they hadn't received anything from the merchants yet and the transactions were still pending. I even included a copy of the screenshot of my chat with XXXX where they give the exact date, time and code for their reversal, and yet my bank is still unwilling to issue a reversal of the holds and return the money to my account, even after being given written proof from the merchant.
The merchant is blaming the bank, the bank is blaming the merchants ; meanwhile, I am still waiting for the {$1300.00} to be returned to my bank account with absolutely no resolution, and an unwilingness on the part of my bank to do anything to assist with resolving this issue for me.
Again, I have written confirmation from both merchants that they have already cancelled the transactions and issued reversals on the hold amounts, and I feel that my bank is fraudlently holding on to my money for their own benefit and gain.
I would like my money back in my account without any additional excuses or delays on the part of my bank. Thank you.
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| 07/03/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I have an account with the online " bank '' Current ( through XXXX XXXX XXXX ) - they provide me with an online free checking account that I pay XXXX/month to access premium features, including a debit card, direct deposit, bill pay , p2p transfer, and even a nifty feature called SAVINGS PODS. It's not an official savings account. You can't keep more than XXXX in one, and you label them things like Groceries or Vacation and set little savings goals. You can also have purchases rounded up and change put it into one. Anyway, my unemployment has been going into my Current account and I decided to seperate some into the Savings Pod so it would be less tempting to spend. They are advertised as something you can move funds to and from anytime for whatever reason. There's no maturing, there's no only 6 transfers a month allowed or anything like that. So here I put {$500.00} in a savings pod a few weeks ago and I have been trying to transfer it back into my checking account for the last week or so and the app gives me an error saying to contact support. Well I contact support through livechat which is the only way and they all say the same thing : a supervisor will have to review this. Or it's been escalated to management. Every day for the last week I'm reaching out to these people. Live chat, website contact forms, letters in the mail. NOTHING! Nobody can give me any answers and nobody will let me talk to a higher up. Nobody seems to know anything. What I do know is my Current checking account is XXXX and I can't put gas in my car or eat because there's {$500.00} of my own money in some stupid savings pod in their app that they will not let me access nor provide any reasons or explanations. So Every day on chat, support tells me management will fix it and email me. It's been over a week and I've heard nothing. I log into the app and see my negative balance but then I see my savings pod with {$500.00}. Please help.
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| 05/03/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Overnight the night of XXXX, XXXX 2023 Currents ap locked me out of their ap requiring me to revering to log back in and revering my info. I started this process Once I started getting notifications on XXXX at XXXXXXXX XXXX that bills werent being paid. I l followed up promptly them via email since that is the only way they allow you to contact them once you are locked out of your account that I needed access ASAP as items werent clearing because I was unable to move money from savings to checking. was unable to log back in and I got a message someone I received an auto message at about XXXX XXXX someone would be in touch still within 24 hours.
I still didnt hear back at XXXX and since I cant contact them in any other form and was naturally having a near XXXX XXXX still unable to access money emailed them again to request someone get back asap.
Finally at XXXX XXXX I got a message from XXXX with current asking for a selfie with a copy of my id. I sent the selfie with my passport and a copy of my passport alone back at XXXXXXXX XXXX again asking to please rush as it is causing me fees etc not being able to access my account and soon I would lose utilities if I could not access my money.
At XXXX XXXX XXXX I still had not heard back and at this time I cant sleep, panicking. I emailed currents help desk and XXXX back indicating I was still waiting.
I tried to log back in to my account at that time which it still says I didnt have access and their system created another helo desk ticket.
XXXX I now dont have internet now because XXXX cant pay my bill and have to go to a truck stop to use their internet at XXXX. Emailed XXXX and help desk again to indicate I am still waiting.
XXXX at XXXXXXXX XXXX I still had not heard a word and I emailed them back again to let them know I would be filing a complaint. I still havent heard back and its XXXX XXXX I am hysterical. I dont know what to do. Can you please help?
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| 04/21/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I've been having my direct deposit from work deposited into a bank checking account the bank name is CURRENT CHECKING for the last 3 months with no problems up until XX/XX/2021 when I tried to reach them several time 's by phone and email trying to inform them that needed to update my new mobile phone number for my account banking account because I couldn't access it in app or online do to there security recovery verification essentially sending a text message to my device with a code to authorize me as the account holder so essentially I can not get into my account with new number XXXX called the toll free customer service number on back of card and to find out you can not reach out to a live surrport agent the whole system is automated with different account options mind you there are 5 different automated categories ultimately all redirecting you to the mobile app online for surrport with absolutely no options to be connected to a live person so I go online to the mobile app current and we'll obviously I can't sing in due to technical difficulties so I stroll down page to find contact and support I click it sends me to email surrport so I fill out the report for what I needed help with along with all of my credentials then email couple minutes later get email from surrport current banking in mind you all automated emails referring back to same questions and about how to recover account back to back I've gotten 2 of same emails from there surrport team both of referring back to the recovery process like they weren't processing my account information I was informing them of in emails at not one point in either emails did they acknowledge my presence and ultimately I can not get a hold of a live agent outside of the app unless I'm signed into my account and I can't touch any of my money move it around or even cancel my card to have new one sent out I have emails I've provided as well
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| 01/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I have tried to talk to this company called current banking several times they do not have a phone number you can contact them on first of all. You have to send a message and then they send it I don't know if it's a robot or what the deal is but you can not get anybody live on the phone. I noticed these things were all my bill on my statement and the first one was on XX/XX/XXXX for XXXX for {$460.00} at XXXX the next charge was for a XXXX XXXX on XX/XX/XXXX for {$35.00} at XXXX. I filed the dispute on XX/XX/XXXX and provided a screenshots of where they took the money out and told them I had no knowledge of that who did it I had no other information they were asking me about the merchant I don't know who the merchant is I tried to contact them but I don't know who to contact I couldn't find anybody under that listing that name that they took the money out of. I had spoken back and forth with I guess they're dispute team and they said they were not going to reimburse me that it was not it was my fault and then I disputed it two times they said they still were going to do anything after I provide a police report detective 's name everything that I needed to supply them with they told me I need to give them screenshots of where they said they took the money out some ticket number that was on there I provided into that and the police report number in a detailed statement they said they needed more evidence they needed to know who it was he was incarcerated all this crazy stuff that I wouldn't have no knowledge of and then they're asking me with the XXXX XXXX and they refuse to give me my money back and I can not get anyone on the phone and I've already filed a complaint with XXXX XXXX XXXX and against this company and and my XXXX XXXX check goes through this company and I can't get anyone on the phone they don't have a number you can reach them on
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| 09/12/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Have numerous chat communication as a live person is hard to get. I had opened this acct as I was having issues with unauthorized access and thought this linked with phone would be secure. I had lost my orig card issue ending in XXXX, the replacement received XXXX. During the lost card replacement I had used the virtual card for first time and not even that much. I had noticed that when attached to a service such as XXXXXXXX XXXX it uses a different number? Or perhaps that the situation of knowing my acct has unauth access?
As I had my phone stolen when card was lost, I had added a temp num for use and then switched it back having only one number. Now I am missing deposits and check dep from Treasury were not the same as I had in hand. Rejected and I'm missing money, I do believe I have another acct that's not attached? And I think they have given access to another with no permission. As fingerprinting is used to access acct, I think they need to get this checked, as well as the phone being used. I have never owned a XXXX, just for info I share, And it's been a good minute since I have had a decent phone so XXXX has been my most current use.
Anyhow, I had tried to find a lost dep and get answers on transactions that are made no where near me, for rooms I have no location for. I had contacted the parent bank and they had no acct listed either. Now, my sav and ch acct both drained and I'm locked out, the verification of card, pH, add don't match my pH at all. I had written it down and still have no access I want the statements for all accts sent to me and card number info, if virtual or hard was used. I think the statements I get to print show more trans than I do, and even the monthly total expenses doesn't add up. So I want a clear statement and list of acct and an audit to find out where the funds are being filtered to
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| 01/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Funds not received from closed account
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Web |
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We opened a teen account with Finco Services , Inc. d/b/a Current that has an annual fee. That account was no longer desired, and we attempted to close it. When we opened the account, the parental funding source was verified. During the time we had the account our bank was purchased and/or merged with another bank. My funding sources with Current then accordingly needed to be updated. Current now claims it is unable to verify my bank account as a funding source and is unable to close our account until funds have been withdrawn. Yet Current provides no opportunity or option to easily withdraw my funds.
I have chatted with multiple representatives, and all of them have been unable to assist. They all just tell me the easiest way to withdraw money is through my ACH XXXX XXXX, but they do not recognize that their platform is unable to verify my funding source. The effect of this is that my money is being held hostage by Current. I spent all morning on XX/XX/22 with several representatives. The first one explained that a record of the chat would be stored so that I would not have to start from the beginning with a new rep. The second rep advised that no records of chats are stored. I finally had a representative allegedly agree to process a paper check, but I will not be receiving a check for at least 14 days, and I do not have faith that I will receive that money. The total os {$490.00} of my child 's money. A review of this website and Current 's social media websites reflects that a number of people have the same complaint about the difficulty of closing an account with them and retrieving money out of accounts.
I also advised them that I have attempted on multiple occasions to close the account to stop being charged the annual teen account fee, and yet I have been charged that fee repeatedly without consent.
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| 11/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I have disputed a charged with Current Bank, whom I bank thru and have all my direct deposits through. There was a charge of XXXX on my account. I have disputed this with the company and also my bank. The bank has told me to send in documentation in regards to my money being put back in my account that was back in XXXX, I haven't received a letter, email, or call in regards to my money. The purchased was made XXXX, I talked to one of the reps she stated that nobody had signed for the product that was ordered which means it was just ordered and sent without verification, she stated it was made online. I have no receipt, nothing in the mail in regards to this unauthorized purchase. I cancelled my card right away and got a new one and I have yet to see my money. Both companies tell me to reach out to each other its been about 3 months and I'm not going to wait longer because they didn't wait to allow somebody to use my card online to order things. Fast forward to today XX/XX/XXXX, I had been reaching out several times with absolutely no response, this dispute had been opened since XX/XX/XXXX and they responded last week rejecting my money after stating I would get it back, they dont have a direct contact, nobody can give me any type of information, the actual company cant even tell me anything all they know is that my card was used online and the address was used but it wasnt delivered to my door, our mail here the mailmen or XXXX or any delivery carrier drops packages at the front office. There is absolutely no packages with my name on there. I want to know who signed for it because what company ships out over XXXX $ in merchandise and doesn't require a signature. and the name they used was a company name so I want my money refunded to me expeditiously the same way it was used to make the purchase.
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| 06/16/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Hello, I banked with Current. The account is still open and I have attempted to work with them for months now. I disputed a charge that occurred on XX/XX/XXXX for an amount of XXXX. The charge is under XXXX however no other merchant information is available nor can I locate anything about this mysterious charge. So I submitted the dispute to current with my XXXX pay history as the card used was the virtual card they offer which only works with XXXX pay and there was no charge on or around XX/XX/XXXX in the amount of XXXX in my XXXX pay history. On XX/XX/XXXX the only XXXX places I went were XXXX and the tattoo parlor XXXX XXXX. At XXXX I used my innovations debit card to pay for food and at XXXX XXXX, I provided cash for the tattoo and provided a tip of XXXX with the Current debit card. After I submitted the dispute with the evidence they denied the claim saying the phone number matched and that it was a fuel dispenser. I asked for a full report which I have yet to receive it and I also asked them to please advise which fuel dispenser was used so I can go and request surveillance footage which I have still not got a response from Current on which fuel dispenser it was or the business name attached to the fuel dispenser. I submitted a XXXX dispute which has the same screenshots both from my phone directly and using the my phone app on the pc. This has been an ongoing issue now for 2 months and based on the XXXX sight a lot of complaints are the same. I feel there has been no real work has been done and they are just denying claims to deny them even though they do not provide any evidence that the charge is legit. I have provided substantial evidence and am dumbfounded that they are prolonging this to the point where legal action could be taken against them for these shennanigans.
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| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/XXXX XXXX pm i transferred XXXX dollors from my current mobile bank app to my XXXX app account it was a debit to debit card transfer it took 30 minutes for it to be transferred it went smoothly but on XX/XX/XXXX the very next day at XXXX am i did another transfer of XXXX dollars it never was transferred from my current bank app to my XXXX account i made the same exact transfer as the day before in my current bank account it says pending but customer service from XXXX XXXX XXXX says there was no kind of transaction from my bank i explained it to my current bank customer service they said they cant help me i have to deal with the merchant but they never received the transfer so i called back the customer service at my bank she says that it takes 10 days for it to process but the day before it took 30 minutes because it was a debit to debit transfer she never looked into my account to see what was going on with my transfer so now either side dont know where my XXXX dollars is at my current bank account has the receipt # the day and time of my transaction but they dont know where my funds are XXXX account have no transaction of my funds being transferred i explained this to my online current bamk customer service and she was rude and told me that there is nothing they can do ive banked with current for over 6 months now i direct desposit over 2000 dollars with this bank every month i entrusted them with my direct desposits and they just wont look into the matter the receipt # for the XXXX transfer receipt is XXXX it the date of thus incident was XX/XX/XXXX at XXXX in the morning i really need help to resolve this issue i appreciate if simeone would help me i work hard for my cash and i just dont like my money being lost from a bank that i entrust with my funds
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| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2021, I received a phone call from Current team, same number thats on back of my debit card. The guy XXXX had all my information and informed me there was fraud on my account. He went on to say, my account had been compromised and they would have to send me out a new card. He placed me on hold and not even a min passed before the line disconnected. I went to log into my online banking app and all my money was gone! Transferred into XXXX account in which the names I have never seen before or never even sent money before. I reached out to current support right away but after a week I got no string answers to as in where my money went. XXXX agent by the name of XXXX told me no one ever even escalated the claim and apologized and assured me she would do it same day. After contact with XXXX XXXX received an email a few minutes later saying they didnt find any fraud in transfers and denied me my refund of money. I was confused because to get back to me they told me it takes XXXX business days through email but the same agent that escalated the claim was the same agent that sent email denying my funds. If there are different levels of office I should have been receiving an email from the fraud department not the same current agent XXXX. Something is going on inside the Current team. You dont get proof of investigation, as I have tried to request all documents in decision process. I have been unsuccessful with getting through to them. And the bigger picture is that my account is still out {$3300.00}. That was my stimulus and part of my income tax refund. I dont know what to do. I have contacted the banks and they told me they have nothing to do with the Current banking policies but the bank policies promises protection on deposits up to {$250000.00}.
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| 10/27/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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I am writing to file a formal complaint and seek assistance in resolving a matter with Current Bank, account holder under my name, XXXX XXXX XXXX and their failure to provide me with a closure check after terminating my account.
On XX/XX/, my account with Current Bank was officially closed. As part of this closure process, I was informed by a bank representative that I would receive a closure check totaling {$310.00} within 14 days.
However, despite the assurances given, more than a month has passed, and I have yet to receive the aforementioned closure check. I have made numerous attempts to contact Current Bank 's customer service to address this issue, but unfortunately, these efforts have yielded no satisfactory resolution.
Given the delay and the apparent failure on the part of Current Bank to fulfill their commitment, I am seeking the intervention of the Consumer Financial Protection Bureau to assist in expediting the retrieval of the owed funds. I kindly request your help in facilitating the retrieval of the check or urging Current Bank to issue an expedited replacement check without any further delay.
I have been inconvenienced due to this delay and require these funds for my financial obligations. I am hopeful that with the intervention of the CFPB, this matter can be promptly resolved.
I have included copies of pertinent documents, including my account closure confirmation, for your reference. If any additional information is required, please do not hesitate to contact me.
I sincerely appreciate your attention to this matter and kindly request your prompt assistance in resolving this issue. Your intervention in this matter would be immensely appreciated.
Thank you for your time and attention.
Yours sincerely, XXXX XXXX
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| 05/13/2022 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Funds not received from closed account
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Web |
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I opened an account with Current ( Finco Services Inc. ) on or around XX/XX/2022. I initially made 2 small deposits to establish the account and ensure everything was working correctly. Next I created and funded 3 " saving pods '' with dollar amounts close to the {$2000.00} maximum per pod. Within 24 hours of accepting the deposits Current closed my account.
Following an internal review of your account activity, we are exercising our right to permanently close your Current account, and if applicable, your linked Current teen account ( s ), pursuant to the Account Agreement, Section C, Article 12. We are also terminating your access to any Current services, and this decision can not be appealed.
I did request further information and was sent the following reply : We dont generally provide specifics related to the difficult decision to close your Current account. However, please know an objective and detailed analysis of account and transaction history, along with intelligence collected from sophisticated external sources, supports our decision to part ways. Based on this analysis we strongly believe appropriate action was taken.
Current has now informed me they will only release my money after receiving a hold harmless letter via email from XXXX XXXX. XXXX will provide the letter to the account holder but due to security concerns will not email it to Current. Current informed me they will only accept an email from XXXX ; therefore, they won't return my money. Current did send three auto emails to me this morning, XX/XX/2022, stating the deposits had been settled and the are funds available. After I received the emails XXXX at Current has confirmed they will not release any money until XXXX emails them a hold harmless letter.
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| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I opened an account with a mobile bank Current. I mobile deposited the check on XX/XX/XXXX. I contacted them the same day and ask to cancel the deposit since it was going to take so long. I received message back stating it would be canceled and not deposited on that was on XX/XX/2023. I took check to XXXX check cashing on the same day I received cancellation message. They seen the message from back and he allowed me to cash check. About 4 days later I received a letter from current back of a change of address verification. I tried going onto my online account but was not about to get in. There is no number to call only contact through message on app I finally got the email address and emailed I received a message back stated my about was frozen due to expected fraud. A few days later I received a call from XXXX check cashing saying the check came back already been cashed. They have been working with me to help me get this resolved but no luck. The bank had me send in documents proving my identity said funds would be available on XX/XX/2023 but I never heard anything else. I finally got into my online about and it shows that money was deposited and then transferred out. But I had already contacted them not to deposit check they agreed but done it anyway. I reported my card phone wallet lost a few days before my about account was locked and letter saying I changed my address which I did not. I have been at same address for 9 years. I am now having to come up with XXXX dollars that I do not have to pay for check at XXXX or face going to XXXX for a mistake on banks part. I am a XXXX and in school to get my XXXX XXXX XXXX I can not afford to go to XXXX for something that was not intentional or my fault. Please help
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| 09/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble getting information about the card
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Web |
Servicemember |
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I have a current account which is the mobile bank through I guess choice financial bank and my old phone got smashed and I had to get this phone so the whole do number and now we won't let me log in to my account because that says there there 24/7 But you can access their chat unless you're in the mobile app and it won't let me log in to the mobile app using a new number because it's already registered to another person which it's my number therefore I can't get my money and transfer it into my account so that I can use my card to Make any purchases such as buying my kid diapers tonight and wipes and formula that I need And they have nobody that works technical support after hours or nothing and nobody that will fix my account knowing its emergency this is ridiculous I'd put my money off of their and I can't even access my account and 8 to 6 I guess is they're ours what about emergencies I can't even touch my money because I can access the camp to get my money out of my savings account and you mean to tell me if I was stranded on side the roadI 'd literally have to sit there for 36 to 48 hours before somebody could fix my money are you Kidding me I have sent 6 emails Called numerous times only to be hung up on because I'm calling outside of business hours which online as 24/7. I received one response email where I had to give all my inflation which I did and they said this is they got the information they change it so that I could log in to my account I still can not log in to my acct And it's been hours Pretty sure That a place that handles my money has to have at least one person for emergencies that works after hours for instances like this where they can access their account online come on please help me
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| 02/16/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XXXX XXXX I noticed an unauthorized ATM withdrawal of {$400.00} from my checking account with Current XXXX Bank. I called Current immediately but was told I have to wait until the {$400.00} is posted/withdrawn. On XX/XX/2022, the money was withdrawn. I filed a dispute the same day. The ATM withdrawal happened in XXXX, NY, I was in XXXX, NY at the time. I live and work in the XXXX. I sent receipts from the post office and the supermarket showing my location close to the time the unauthorized withdrawal happened. My location on Current app was on and it showed my location at the time. I still have possession of my debit card, so I have no idea how the person was able to withdraw the money. I have no idea where or the name of the merchant the ATM machine is located in XXXX, NY. Current did its investigation and said there was not any fraudulent activity so I will not be credited the {$400.00}. Current will not give me any information that was used to make their decision. Also, Current will not give me the information of the merchant where the unauthorized withdrawal was made. Current is not a bank. It is an online financial technology company. Their services are provided by XXXX XXXX XXXX. Current stated they will not appeal their decision if I do not provide more documentations or receipts to prove that it was fraudulent. All of my ATM activities were all from the same ATM machine in XXXX on XXXX XXXX in the XXXX. Even the stores that I go to and get cash back are in the XXXX. I have direct deposit from my job that shows I work in the XXXX. I gave them all that I had but Current refused to give me the evidence they have.
I have enclosed the receipts I sent Current to show my location.
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| 04/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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On XX/XX/2021 was contacted by The company Current XXXX in regards to unauthorized access to my current card account. Current advised me that someone was attempting to login in to my account from XXXX, Florida. Due to the fact that I have had no recent transaction nor transfer activity in the state of Florida. Current, wanted to alert me of the attempt. They advised me that the attempted had been blocked and my account was secure.
On XX/XX/2021 upon receiving transaction notifications from Current. I saw where my direct deposit in the amount of {$410.00} posted to my account and was immediately transferred to an unknown account. I immediately reached out to Current support who initially stated that a dispute had been submitted for my case. On XX/XX/2021 I reached out to Current support for an update regarding my case.Considering, I had never received a confirmation email from the dispute department. Nor, any correspondence regarding the fraud that had taken place on my account I was advised that there was nothing they could do to further assist me. I would have to await for correspondence from the dispute department or pursue the investigation myself. As of today XX/XX/XXXX, I have still not received any updates nor assistance from current. In addition, I have just been made aware of another attempted withdrawal in the amount of {$260.00} at a XXXX XXXX in Minnesota. The transaction was only declined due to insufficient funds. It concerns me that Current has not put fraud preventive steps in place to protect my account after having already been notified of recent fraudulent activity. This is obvious fraud and they are unwilling to assist me an attempt to get my funds back.
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| 05/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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I USE A FDIC, VISA- DEBIT BANK CARD THROUGH AN APP CALLED " CURRENT ''. YESTERDAY AT XXXX XXXX I RECIEVED A CALL FROM CURRENT, SAYING THAT THERE WAS A PENDING TRANSACTION FROM A XXXX IN TEXAS, FOR THE AMOUNT OF {$72.00} AND THEY NEEDED TO CONFIRM IT WAS ME OR NOT. I DID NOT GIVE OUT ANY ACCOUNT INFORMATION, ONLY VERIFIED THAT MY PHONE NUMBER WAS ATTACHED TO THAT ACCOUNT THROUGH A VERIFICATION CODE. NEXT THING I KNOW, MY ENTIRE SAVINGS ACCOUNT WAS DRAINED ( {$3200.00} ) AND SENT TO ANOTHER CURRENT ACCOUNT TO A WOMAN NAMED " XXXX XXXX '' ( WHICH IM PRETTY SURE IS A FAKE NAME/ACCOUNT ). THE RECIEPT NUMBER FOR THAT TRANSACTION IS : " XXXX " I IMMIEDIATLY TRIED TO CONTACT THE COMPANY CURRENT ABOUT THIS FRAUD- WHICH ONLY ALLOWS YOU TO CONTACT THEM THROUGH THERE APP XXXX XXXX- AND EMAIL. I DID EACH OF THOSE TWICE, AND WAS SENT BACK {$1000.00} BUT I WAS TOLD THEY MADE THEIR DECISION AND CAN NOT HELP ME. I DONT UNDERSTAND WHY THEY SEND ME SOME, BUT NOT ALL OF WHAT WAS TAKEN FROM ME. I CONTINUE TO EMAIL THEM PLEADING TO INVESTIGATE IT WITH NO AVAIL. I HAVE FILED A POLICE REPORT WITH THE TOWN OF XXXX XXXX XXXX ( WHERE I LIVE ) WITH AN OFFICER XXXX.
( POLICE REPORT NUMBER IS : # XXXX ) I HAVE CONTACTED XXXX XXXX XXXX XXXX, ( THE BANK THAT CURRENT HANDLES TRANSACTIONS THROUGH ) AND THEY TELL ME THEY CAN NOT HELP ME BECAUSE ITS A 3RD PARTY COMPANY- AND TO CONTACT THEM ABOUT IT. I HAVE TRIED OVER AND OVER AGAIN TO GET CURRENT TO HELP ME- BUT THEY REFUSE.
TO SOME PEOPLE {$3200.00} IS NOT ALOT OF MONEY, BUT TO ME IT IS. I WORKED HARD FOR THAT MONEY AND I AM SICK OVER THIS. PLEASE PLEASE HELP ME. MANY THANKS AND PLEASE LET ME KNOW. THANK YOU..
-XXXX XXXX
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| 01/29/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On Friday, XX/XX/2023, I was working in XXXX, XXXX at my job when XXXX unauthorized ATM withdrawals were done on my account. The transactions originated from a place called XXXX, XXXX at an ATM on XXXX XXXX XXXX, a place I have never in my life been to. XXXX ATM withdrawal was for {$140.00} and the other was for {$100.00}, both done at XXXX XXXX in the same location. I got the notifications of the withdrawals and immediately went into the break room to dispute the transactions and cancel my card, as I had never lost my debit card or given anyone use of it, or the numbers. I have also never written my card or pin number down anywhere, so this was very concerning to me but I was sure the bank would help me. I filed the dispute and a few days later the bank came back and told me that there " was no error upon their investigation. '' I immediately tried to get in contact with them again to speak with a manager for further help, because this was wrong. They proceeded to tell me there is no manager available to speak to or phone number for me to call, I am stuck having to speak with them over chat. One representative told me to file a police report which i bave never heard of in a situation like this. One representative told me to email the dispute team, and that they would give me all the information that they got during their " investigation '' which led them to this conclusion. I have emailed the dispute team twice in the last week, and although their automated response says they will respond in XXXX hours, I have yet to hear back and it has been days. I don't know where to go from here but I need my funds back. Don't use Current!
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| 01/04/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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My XXXX account was accessed by an unauthorized party from a XXXX IP address on XXXX XXXX XXXX. They were granted access to my XXXX account and proceeded to charge 3 bank accounts a total of 14 times, with each charge being XXXX for a total of {$2700.00}. The person purchased XXXX points and credits for another game called XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX was charged 5 times, with them stopping 3 of the 5 charges and refunded all charges that went through. XXXX allowed 3 charges, but have since refunded the money after opening disputes. Current ( FDIC Insured through XXXX XXXX XXXX ) allowed all 6 charges to go through, and have since denied my charge disputes ( officially opened on XXXX XXXX XXXX ) and the appeals on that decision. I provided sufficient evidence to prove that I did not place these charges, including a letter from my XXXX XXXX stating I was at work in a XXXX XXXX where oXXXX XXXX are not allowed at the time of the unauthorized account activity and charges. Current provided me the evidence they received from XXXX to prove that the charges were not fraudulent, but included questionable evidence, including an incorrect email used and IP details from XXXX that the charges were placed from XXXX. Not only this, when my XXXX account was accessed, the person changed the associated email address to a XXXX email and locked me out of account security features for 30 days.
I also have IP address logs from the day of and days following the incident, showing IP address activity from multiple countries including XXXX and XXXX. This can be provided if necessary, as this may include personal information.
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| 04/29/2022 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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I created a Current account in XXXX and funded it with the maximum amount to take advantage of their advertised 4 % savings XXXX. My account was immediately flagged for fraudulent activity and my funds were frozen. I received an email from Current requesting documentation to verify my funds and identity. I provided that information to them the same day they requested it on XX/XX/2022.
Every week, I followed up with their chat feature on the app to inquire about a timeline as to when their investigation would be completed. I would be connected to a XXXX who would do nothing but provide boiler plate pleasantries, dance around my question, and then proceed with saying they will " escalate the situation ''. All this did was bump the email chain following the investigation into my account. I have emailed Current multiple times, receiving no response. Every time I called their phone number, it directed me to their app.
This went on for a month. I was tired of dealing with a company that lacks any sense of urgency or transparency regarding their investigation into the unfreezing of my account. I attempted to close my account today XX/XX/2022 via the chat feature on the app as stipulated by their terms and conditions/ user agreement. I expected to forfeit all the interest accrued in the account due to early account closure and have my initial deposit returned to me within 14 days via mail. The XXXX on the app was unresponsive to my request to close my account. I have requested that they close my account via email, as well.
I want Current to follow through with closing my account and mailing me back my initial deposit.
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| 02/15/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX XXXX, I attempted to purchase a XXXX e-gift card through XXXX. My purchase was declined due to card information error, I was prompted to correct the information and retry the purchase. I did as prompted, and was declined again, for the same error. I was using a virtual card, issued by Current bank ; reason being my physical card was cancelled without my knowledge or consent, a week prior to this incident. Apologetically, I seem to have numerous issues with Current bank, or the current account through XXXX XXXX XXXX. I checked my account on XX/XX/XXXX, to find four pending transactions to XXXX, each in the amount of XXXX, with a negative balance. Upon speaking with a XXXX representative, I was assured that this was a temporary hold, or " ghost charge '' and would resolve in 3 to 5 business days, as there was no purchase made. I immediately contacted current through chat, in the app. I was repeatedly told that they have no way to clear pending transactions, it was up to XXXX to drop the hold. At this point, I began my research and found this avenue. I contacted the bank three more times, each time asking to have my issue escalated to management, and was told every time that it would be useless to speak with management, and given an opinion on how management would handle my issue. I subsequently e-mailed customer support twice before getting a response that a compliance team was reviewing the issue. It's been longer than five days, all other pending transactions have cleared, however these four are still pending. With no further response on the e-mail, and the same in app chat run around.
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| 03/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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At or around XXXX XXXX someone, I believed to be a friend of mine, arrived at my residence. We traveled to XXXX XXXX XXXX XXXX in XXXX, OK.
When we arrived at XXXX XXXX XXXX XXXX ; I exited the vehicle, entered the casino and processed an ATM withdrawal of $ XXXX. We then began gambling.
At some point I noticed my phone was missing. I then began to search for said person so that we could got check if my phone was in the car. I found my phone between the center console and front passenger seat. At that time, we agreed for her to drop me back off and left.
A couple of days go by, and I went to use my Current Bank debit card for something and realized it was missing. I went on my phone to pause the card and that's when I found out about all the fraudulent transactions that had been made with my card. My account has been completely drained.
XXXX I contacted said supposed friend via text message. When I questioned hee about the missing Current Bank debit card and the unauthorized debit card transactions, she admitted to making them. I told her that I was contacting XXXX XXXX Police Department, Current Bank and XXXX
I filed the report and contacted both institutions. I provided both institutions with a copy of the report, and they both are giving me a huge runaround. Both institutions are claiming that their investigations " found no error ''. They don't want to credit my $ back, even though I followed due process.
This is ridiculous. I've been doing research, and what these institutions are doing to me is unethical and illegal.
I am a victim, and am being treated as if I'm the criminal.
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| 12/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with balance transfer
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Web |
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On Sunday XX/XX/XXXX I made XXXX balance transfers to from my XXXX XXXX XXXX XXXX XXXX XXXX XXXX to my Current Card account and current said it will be in my account within XXXX XXXXays. The next day, XX/XX/XXXX the transactions is still pending. No worries. XXXX Days later XX/XX/XXXX the transaction is still pending. I've contacted my bank XXXX XXXX XXXX bank and the money has been taken out of my savings account on XXXX and Current has not funded my card yet which is not inconveniencing me. I've called their customer service phone number, which by the way they say they're available XXXX hours daily, yet when you call XXXX, you get an answering machine ... an ANSWERING MACHINE!!! REALLY??? which that then tells you to contact them via the app. You can't press any options and no one is available to talk..Then when you go to the app it says " no ones online right now and to provide you email and someone will contact you back when they are online. '' I've been trying for the past XXXX hours to get in touch with them and have left several messages and no one is responding, Meanwhile, my money is not in my account and I'm still being inconvenienced and TODAY XX/XX/XXXX is D DAY for what I need to do and this is ridiculous. I NEED MY MONEY. They need to be fined for false advertisement and bad business practices.. Because My BANK released my sum {$350.00} XXXX days ago and CURRENT CARD is holding it. XXXX XXXX. I've attached my pending transactions screenshots taken today..that still has XXXX XXXX date on them ... in addition to their phone number and a screenshot of the chatbox in the app.
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| 11/22/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Problem accessing account
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Web |
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On XX/XX/2022, I was logged out of my device 's " Current '' app. I tried logging back in using the phone number and received a code instantly after entering my phone number. However, the app refused to identify the code. It kept yielding an error " The verification code looks wrong. Try again. '' I hit " Resend '' for another verification code and receive a new one, but the app still refuses to identify the codes.
I file a complaint hoping for a response within 24hours ( as mentioned on your website ) but didn't receive a response at all until XXXX XX/XX/2022. At this point, I uninstall the app and reinstall it on my phone but kept receiving the same error. I even tried logging in from another device but that also didn't work. The only update I received on XXXX was that the issue will be raised to the technical team for review.
As of XXXX XX/XX/2022, the one representative that reached out mentioned that I should try logging in with another device. I have heard back a total of 3 times from the " Current '' support team within 7 days. I asked them to provide me a phone number so that I can talk to a representative but they still haven't got back. Since I can not access my account I can not access funds amounting to XXXX $ that I urgently need. Neither am I able to use my own funds nor am I able to get in touch with someone who can actually help me solve this issue. I dont even have a way to make sure all my funds are intact and there havent been any fraud transactions on the account. I havent done any transactions myself so Im hoping all my my funds are still in place.
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| 06/11/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I was exploring the option of having an account with this XXXX XXXX that calls themselves under the name Current because they offer a Visa debit card which pays Cash Back rewards. So I installed their XXXX app on my phone so I could see what their cash back rewards offers would be. I did not find them suitable to me so I uninstalled the app from my phone. Now there are three completely fraudulent unauthorized transactions at {$10.00} each for a total of {$30.00} from this company against my checking account. They do not even provide a phone number to call, all they give you is an email and then you have to contact them and sit there and wait. I reinstalled the app so I could try to contact them that way and all I could get was a message saying your account has been deactivated with a form to send feedback to support and when I tried to contact them that way the app says " something went wrong '' and then just sits there and does nothing. I never authorized this company to make any transactions against my checking account whatsoever, I don't even know how they got my checking account information because I never gave it to them! To me this is a criminal act of fraud! The money was all taken from my account on XXXX XXXX XXXX in three transactions of {$10.00} each totaling {$30.00}. I don't know how else to contact them but this is the URL of their official company website..
https : //current.comXXXX On their website they claim that Current is a financial technology company, not a bank and that their banking services are provided by XXXX XXXX XXXX XXXX Member FDIC.
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| 10/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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Today is XX/XX/XXXX over the course of the past four days Ive been told by my banking company by the name of current XXXX XXXX that with the dispute that I filed with these transactions that were made by somebody that got into my account while I was XXXX in XXXX for XXXX months that they would be under investigation, and after a 10 day. I would then we receive my provisional credit for the money that was taken from my account that I lost. the 10 day Was then exhausted and when they told me to contact him after the 10 days, if I had yet to get my provisional credit, they would give it to me and I contacted them. They started to then tell me tomorrow youll get it then it turned in to tomorrow to 24 hours then it turned into 24 hours to XXXX hours and now theyre saying a dispute team will contact me after now that the Claim has been escalated. Over the course of these past few days, Ive asked to talk to a supervisor or manager of some sort because of my frustration. When asked to speak to a manager Im given the runaround. Theyre saying that one is not available and are all they will do is give me the same information at the employees given me now. Im familiar with the regulations of the FDIC end of their company, and it states that after 10 days of investigation, I am to receive my provisional credit which I have not yet. Its now been close to 14 days. This is unfair and against regulations and rules of their own. They are not following protocol nor are they doing with their employees said they would do numerous times. Please help me to get what is owed to me.
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| 04/28/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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Yes so Im having a problem with two banking institutions one is XXXXXXXX XXXX and XXXX current bank also known as XXXX XXXX 1.My complaint against XXXX XXXX is that fact that on XX/XX/XXXX I was realsed from XXXX and finally was able to obtain my personal belongings when I notice I had a lot of unauthorized activity on my account so I follow the basic steps and filled a dispute I provided them documents of me being in XXXX during the time of the activity and all the documents they ask and was denied and was told no errror after providing them documents so I had to go through the merchant that seen and found the person info that stole my information and used my funds and told me I have to go through my bank to get my money back so I try contacting them again and inform them and they said they decision is final wich isnt fair cause there banks that give u the option to re file on top of that I provided documents so how was even denied and then they just closed my account down and gave me no reason behind it and its wrong and I need help retrieving the money owed to me Which is XX/XX/XXXX in the amount of {$2000.00} 2.My complaint with XXXXXXXX XXXXXXXX is that i had an issue where someone stole my personal identity information and gain access to my account and again I did the proper thing file a dispute and provided the information as told wich I did And they promised to give my funds back and they still havent give anyyhing or help out in no way and every time I call someone doesnt know what Im talking about but they owe me 0n XX/XX/XXXX in the amount of XXXX
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| 06/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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I initiated a transfer from an account in my name to an account with a different institution, also in my name. I was originally given Friday, the XXXX of XXXX as the date this transfer would be complete. When the transfer still had not processed I checked via mobile app, the account at the receiving institution and the expected date for funds availability was now Sunday the XXXX.
When I reached out to that institutions customer service they told me that it takes 3-5business days for transactions to process, which I let them know I fully understand, but that the q, as the funds were no longer in the original account as of Wednesday the XXXX. Both the original bank as well as the XXXX had processed the transaction and it had been sent on to the receiving institution. That institution claimed they did not have this transaction and that I had to wait because of the XXXX process. I attempted multiple times to speak with a different person or supervisor who wouldnt given the same copy and pasted response.
I even showed the rules & regulations set forth by the XXXX that are aimed at expediting transfers. The receiving institution gave shallow and pedantic responses as well as feigned sympathy. My funds are still unavailable to me at a time of great need. The receiving institution has done nothing to assist or even look into releasing funds that they have full control over at this time. They are hiding behind a public misconception that XXXX institutions and workers are the reason for the slow down and it is completely unacceptable. Thank you.
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| 12/05/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I have a checking account with Current online bank. After I got out of the hospital I found that my account did not have the money in there that was there prior. It looked like someone sent themselves money through XXXX XXXX or something and all of it was unauthorized transactions! I live in a small town with no family and really no friends so I dont have anybody looking after these things for me or checking my bank accounts for me. I was very sick and had no clue this had happened until way later when I returned home and noticed when I went to pay for some medication through that account! I spoke to them on the phone and explained my situation and they acted as if they were going to help me in my favor. I have been waiting and waiting and just looked and it said that it was closed and I chatted with an agent and he said that I will not be refunded and that the case was closed. They never notified me or anything to let me know any of this! I dont know what they base their decision off of but its unacceptable. I would hundred percent did not do or authorize those transactions and Im being made to suffer because they are basically calling me A liar as far as Im concerned! I have never dealt with a bank that does not honor the client in a situation like this! I am in tears and shaking Im so upset and confused. I am broke and desperately need to be refunded that money back. I have attached pictures of the amount and dates and details from my account! If clarification or more details needed you can reach me at XXXX or at XXXX XXXX
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| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I was charged over a month worth of transaction by this merchant. I contacted the bank and on the 14th day of the dispute was told they denied my dispute saying this We closely reviewed your case, including evidence provided by the merchant, and found that no error occurred. You have a right to request a copy of the documents relied upon in the investigation determination.We closely reviewed your case, including evidence provided by the merchant, and found that no error occurred. You have a right to request a copy of the documents relied upon in the investigation determination When I responded to the email and told them I was hospitalized at the time the transactions were made and sent them copies of my paperwork from the hospital they still denied my claim. I requested the documents used to make this decision I did not receive a reply. However the bank refunded two of the multiple transactions from the same merchant.Ive contacted the merchant several times since then and keep being told a manger will give me a call back and no one has returned my calls. I was told by customer service at the hotel that the rooms were booked under a last name similar to mine and the phone number nor the address listed on the reservations is mine. Yet no one has called me back to resolve this issue and the bank denied my claim simply because they can.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/25/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX XXXX I attempted to place an online grocery order with XXXX when there was an error and a hold placed on my card for {$160.00} but the order/transaction was never processed when I went to try again with the correct time it said I had insufficient funds. I contacted both parties immediately. On Friday XX/XX/XXXX at XXXX a member of XXXX escalation team, XXXX released the hold for the funds of {$160.00}. I informed Current through chat and have been in contact with both entities multiple times. Current refuses to listen or escalate the issue. When I ask for a supervisor they refuse. They have apparently been telling customers for months that their phone lines are down. Current bank has told me they do not have my funds and to get a refund from XXXX. I have confirmed multiple times that there is no hold be XXXX nor an order to refund since it didnt go through. XXXX escalated me several times for this matter. I had to track down Current Banks issuing lender, XXXX XXXX at XXXX am today XX/XX/22, and call their customer service. The lady was kind enough to transfer my call to the current employee live where I was told two conflicting reasons, refused again to have any sort of escalation or help of any kind. I have multiple chat logs with both as well as calls back and forth with XXXX. I trust XXXX when they tell me they do not have my funds. I do not trust a bank that doesnt even allow customer calls had I known that I would never have joined Current bank. I dont want anyone else to have to go through this nightmare.
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| 10/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I have a CURRENT VISA card and there were 2 transactions I was charged for that I know nothing about : 1 ) XXXX charge for {$49.00} on XX/XX/XXXX at XXXX, 2 ) XXXX XXXX for {$7.00} on XX/XX/XXXX at XXXX.
I tried to dispute the first charge and was unable to get customer service support, so I blocked the vendor from being used again.
After the second charge I was more persistent and finally got customer service to hear about my dispute. In searching through the details, I see there were other attempts made against this account, but I transferred all of the money out. Examples include : 1 ) XXXX at XXXX card was declined by XXXX due to incorrect expiration date 2 ) XXXX at XXXX card was declined by XXXX due to incorrect CVV number 3 ) XX/XX/XXXX at XXXX to XXXX card was declinedbyt Whitepages due to balance 4 ) XX/XX/XXXX at XXXX card was declined by XXXX XXXX due to balance . 6 additional attempts made to this vendor.
5 ) XXXX at XXXX and XXXX at XXXX, 2 additional attempts were made to charge my card for XXXX purchases XXXX
A formal dispute was filed with Current on XX/XX/XXXX. My card was cancelled and a new card was mailed to me. On XX/XX/XXXX, I received notice that my disputes were denied.
I don't understand how they came to this dedtermination and why I was never contacted during the process to clarify or explain my case. I thought I dkid a good job at explaining the case, but based on the outcome, it seemds ok for CURRENT VISA cardholders to not have protection you would expect,.
Thank you.
|
| 10/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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On XXXX XXXX I received a deposit in the amount of {$9000.00} from my federal tax return into my Current debit account. My account was automatically taken over by a unknown individual. This imposter made several unauthorized transactions and withdrawals without my knowledge or consent. I notified Current of the inconsistencies in my account immediately upon receipt of my monthly account statement on XX/XX/2022. I have disputed all unauthorized transactions to the financial institution with no positive outcome. I have several receipts to support my disputes as well as other vital information. I have reported identity theft. I have contacted the FTC, CFPB, XXXX XXXX POLICE DEPARTMENT. As of XXXX XXXX the fraudulent charges have ceased. I have not activated my physical Current debit card due to the mishandling of my money and the funds I have lost in regards to this matter. I'm asking that a investigation be launched on my behalf. This complaint has links to my previous consumer complaint with XXXX XXXX XXXX It is also associated with my identity theft case against XXXXXXXX XXXX XXXX XXXXXXXX. Please respond promptly as I have been trying to recover my funds with very minute success. The receipts in my account are mathematically illegible. I have been trying to resolve the situation for six months now. I paid two previous past due debts from my current account to my XXXX roar money account and it is not reflected on my XXXX statement that they were paid. They were listed as a loan and a transfer.
|
| 12/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
have had numerous unauthorized charges come out of my current account over the last XXXX weeks, due to someone I worked with taking my phone when I wasnt paying attention and getting my card numbers. I have filed XXXX disputes, XXXX on XX/XX/XXXX totaling XXXX} ( which is still under review ), XXXX on XX/XX/XXXX totaling XXXX ( which was denied XXXX days later ) XXXX on XX/XX/XXXX totaling XXXX XXXX which was also denied XXXX days later ) and then XXXX more filed on XX/XX/XXXX totaling XXXX ( which is still in review except for XXXX of the charges were already denied ). Now, I have emailed and chatted with your rude customer service reps and emailed this so called dispute team more times then I can count asking for whatever information you used to deny my disputes and I have yet to receive any of the documents. I have contacted the merchants explaining the situation to them and they have told me that current never even tried to contact them about any disputes I filed. Every merchant advised me to have currents dispute team call them while Im on the phone so that I would know that they did in fact verify that all the charges I disputed were fraudulent, but obviously theres no way I can do that when you people wont even return phone calls but just go ahead a deny disputes XXXX after they were filed and then not give the customer the documents you used to deny the claims.
Someone needs to reopen my closed denied disputes and contact the XXXX merchant so that I can get my money back asap!
|
| 01/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have a prepaid debit card with Current. In XX/XX/XXXX many different fake companies like XXXX XXXX XXXX, XXXX, XXXX, was charging my account. I did everything I was supposed to do including getting another card to stop this. I filed a complaint with current and they said they investigated this. I dont think they did because I just got another charge on my account yesterday XXXX XXXX, XXXX @ XXXX XXXX at XXXX XXXX. I live in XXXX, CO. and we dont even have a XXXX XXXX. I told Current right away that this is not me and please look into it. I want it to stop. I just received a new card not that long ago from other problems. So there should be no reason why my card should be being charged. Plus I dont have a balance. When I talked to XXXX from Current she said I cant file a complaint just get a new card and I will get it in weeks. I told her no because I'm going to get unemployment again and I dont want to wait that long for a new card. She did it anyway without my permission. Now I have to wait because I cant change my card on unemployment at this time. This has been a continual problem with this card since i got it early last year. Even if I change my card it continues.. I dont know what is going on.. I even investigated these charges and sent them the info. Nothing came of it. I just know that my money keeps being taken and they do nothing about it.believe it or not. as i was doing this complaint another charge tried to come through and they cancelled my card.. unbelievable
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
XXXX- Current, via automated email : " After a review of your account, we noticed activity which requires us to obtain additional information to verify your identity. '' XXXX - Me, in reply via email : I asked several questions, including for more details on how to meet the address verification requirement given the documents I have available, and how to submit my ID verification without using email attachments. ( It should be understandable that some users might be uncomfortable with emailing scans of ID cards etc. ) XXXX- Current, via email : Ticket reply containing exactly the same information as the initial message on XXXX ; none of my questions were answered.
XXXX - Me, via email : Bumped the ticket reminding whoever would read it that I had asked questions, and repeating the original ( boilerplate ) message didn't answer them.
XXXX- Current, via email : " Following an internal review of your account activity, we are exercising our right to permanently close your Current account '' Note that the original deadline given for ID verification in the first email on XXXX ( and the copy sent on XXXX ) was 14 days. I should have had at least another week to work with Current and sort this out.
XXXX - Current app on my smartphone is signed out. Attempting to sign back in yields a message that the account is suspended, and a button to contact account services. Contacting account services does not work ; " Something went wrong '' when I try to submit " feedback '' to them.
|
| 02/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX I received an email stating my checking account on Current online bank is affectively closed, with no explanation. I was abroad at this time, and relied on my funds during my travel abroad.. I had a balance of over 10,000 in my account. Within this closure email no-where did it say how to retrieve/ move / option my funds.. I have emailed Current back and forth requesting more information in a professional matter along side with ways on optioning my funds as I relied on them during my travel.
After about 5 emails, Current has stopped replying to me, and has failed to answer my questions regarding the last transfer, account amount, and a process on retrieving my funds. It has been over 2 weeks as Ive been in the silence. Ive tried to contact Current Bank a few times again but failed to receive a single reply even after explaining my reason behind them closing my account due to security reasons while accessing my account during my abroad stay.
Ive also called current, but was automatically hung up as I heard a automatic message play your current account has been closed and an email has been sent to your inbox I had to use a different phone number to call from to speak with someone who said I should have received an email on how to option my funds ( which I have not ) and that my case will be escalated.
It has been more than 10 days since that phone call with nothing from Current.
Things like this can really financially hurt someone like it has to me.
|
| 12/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I lost my debit card to my banking account, on XX/XX/XXXX I had created a dispute for XXXX and was told that only when the transaction is posted to the account may I create a dispute. In XX/XX/XXXX I seen my transaction was posted and was able to create this disputed transaction. On the XXXX business day which was XX/XX/2021 my account was not credited a provisional credit nor have I been contacted by any member of the dispute team. I reached out to live support on XXXX XXXX, and XXXX. Every single time I had been able to make contact with them using there online chat tool I was informed that they have messaged there dispute team members via email and that my credit would be applied by the end of day. Every single chat I requested to speak with a dispute team member directly and was informed that was not possible and would need to wait for an email from them. As of 13 days since my dispute was opened XXXX of which are business days, I have yet to receive a single email from anyone that works for the banking app Current. The toll free number on the back of the card is out of service or not working, and a customer service rep informed me that they are currently not able to take phone calls. This company is a cause for concern and personally is above the laws in there eyes. This is probably the biggest red flag I have ever seen for fraudulent activity from a business. This is the receipt number involved with my dispute, ** XXXX **
|
| 12/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Somebody gained access into my XXXX account where I had my current bank card linked to. Whoever that person was sent money to an unknown receiver totaling {$1800.00}. I attempted disputing through XXXX who told me to dispute through my bank. So I filed a dispute for all these transactions XX/XX/XXXX. A couple weeks later I received a response from them declining to recover {$1400.00}. Although this is fraud, I cancelled both XXXX and current debit cards and had replacements sent. They refuse to resolve the theft. And after the 90 days has passed, there still remains {$460.00} worth of charges waiting for resolution. I would like to dispute their determination of the first set of charges, and press charges for theft and fraud on whoever received these funds. As well as receive my response about the " unresolved '' set of transactions. I've gone through the only resources available to me to recover these unauthorized transactions. Between XXXX and current they should be able to determine the amount this money was sent to and you would think they could reverse these transactions to get my money back. How can I be denied the right to recover my money that was stolen from me by these banks that desperately need this money back. This entire situation has completely shattered my entire financial well-being. Caused me to be evicted from my house, and put me so far behind on bills that my power and water have been disconnected because of this theft
|
| 10/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 from XXXX - XXXX, there were XXXX attempted atm withdrawals from my account. XXXX were successful. All in the amount of {$84.00}. Totaling {$500.00} The banking company is called Current I immediately cancelled my card and reported that there were fraudulent charges.
That same night I filed a police report. My roommate had money stolen from his card moments before it happened to me, however his bank blocked it.
Current does not have customer service via the phone. The police werent able to subpoena Current.
I sent a copy of the police report to them and explained what happened. They said my dispute could take up to XXXX business days. I frequently checked in there was no update. Finally I called again at the end of XXXX and they said it was denied because the merchant said it wasnt fraud. I have never even been to that part of XXXX. I filed an appeal and checked in multiple times. I was directed to email, they would take days to get back to me, and it seemed like I was just getting floated back and fourth and that no one was taking this seriously. Everytime I contact them Im told theyll escalate it. Im usually so exhausted by the end of it I just say fine. But I have spent over 5+ hours talking to current to resolve this, and I dont think they care. The way theyve handled this is very wrong. It doesnt even feel legal. Im hoping reporting it here can get something done because I cant seem to get them to listen.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2021 I opened a activated my account with the XXXX XXXX card current. I then transferred funds from my XXXX XXXX to the current card once I did that. I received a email stating that my account would be under a review for 3-5days business days I waited and waited and afterwhile when my days were up I seeked out for assistance to see whats going on I called the current card customer service number and their phone line has it set up where you can not talk to a representative over the line you only have the options that are given .I looked deeper into the situation I am only allowed to sent emails and text them through the mobile application. Ive sent several documentation of what they were asking for repeatedly kept asking for the same documentation and Im getting very skeptical because I already can not talk to anyone over the phone line. I then looked them up and see they have a lot of bad reviews and are known for scamming and frauds. I then go look to see if I can find deeper information I ran into the bank they are issued through XXXX XXXX FDIC. I called to speak to someone explained my situation they stated theirs nothing they can do. Remind you they are the issuer bank for Current card XXXX XXXX so I didnt understand why they couldnt do anything. I look up a number I could call to seek further precautions and I came across yall number I seriously need help my money is locked and they wont release my funds to me
|
| 11/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I bank with Current and recently today my account got emptied and overdrawn by some charges which I did neither initiate nor authorize. Over {$500.00} was taken from me, from a merchant called BONUSES. They made 13 total transactions within ten minutes, 7 of which were for {$59.00} and 6 for {$29.00}. As soon as I noticed I reached out to my bank to argue that these were not me and obviously someone else and all they told me I could do is wait. My complaints are, for one, how did this not set off any red flags or fraud alerts? Upon researching the number that came from the merchant information, it was from someone in XXXX. I live in Texas. 13 total transactions in less than 10 minutes for the same two amounts from a country on the other side of the world didnt set off any alarms? Secondly, when I told them this and said that Im overdrawn and that it wasnt me who initiated these transactions or anything, all I got told was to contact the merchant directly myself or just wait until the charges settle and then try to dispute them. I cant contact the merchant nor should I have to wait till get my money back from obvious fraud. I talked to two separate people and I just got told to just wait it out then. That itll normally take 5-7 business days for the pending status to change to finalize. But now Im going to have to wait until I get paid because they wont overrule the transactions and cancel them and return me my money.
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I first noticed my bank account to negative for a charge of XXXX at XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. I immediately filed a dispute for unauthorized transaction and requested a new debit card.
I received the debit card in mail on XX/XX/XXXX and activated it, On XX/XX/XXXX at XXXX I contacted a representative at Current inquiring about the provisional credit due to Regulation XXXX and the dispute not being resolved and it was the XXXX business day.
To my avail, the customer service agent notified me that I would receive a credit by end of day and that the resolution was not finished. And then spoke to another representative to notify me that it would not be issued until Monday despite Friday being the XXXX business day. I asked to escalate this issue.
Upon calling at XXXX - XXXX had nothing still. No provisional credit or a decision.
Once on the phone- I was told that the dispute was closed and lost.
I had not received XXXX email or communication and it was not resolved prior to communication.
I asked to know when, why, and to appeal to which I was told, the dispute team would reach out.
They never did.
XXXX business days and no notification or response is a violation.
XXXX addition, this was in fact an unauthorized transaction that occurred resulting in my amount being drained to negatives as well as having to review my entire account and request a new card
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
The checking account had {$560.00} on Friday XX/XX/2023 when I received the notice of involuntary closure on the checking account. Since XX/XX/2023 Ive contacted the bank every day to get an update on when I should receive a refund for the remaining balance in my closed checking account. Ive been given the run around, the bank agents stated you will receive the refund in 3-5 business days however its been well over 3-5 business. Every time I call to get answers they repeat the same 3-5 business days response, or they would hang up on the call. I would request to speak to a supervisor for better assistance, they would refuse to get a supervisor on the call and hang up the phone. I have recordings of all phone conversations Ive had with this bank since they closed my account for odd reasons. I also have emails to them, they never replied to. I was told that I would be contacted by someone ( fraud team and supervisor ) no one contacted me. This bank ( Current Bank or XXXX XXXX XXXX ) has not made any efforts to resolve this matter, they had not made any effort to refund the remaining fund in the account that was closed on XX/XX/2023. Todays date is XX/XX/2023 and I have not received any correspondence from the bank regarding an update on the refund of {$560.00}. When I contacted the bank I received the same message every time. I didnt receive any assistance or valid information for this claim.
|
| 10/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX, my online account with Current backing, or XXXX XXXX, was hacked, then the hacker proceeded to transfer my savings to my checking, and then go to a XXXX in XXXX XXXX, FL, I live in North Carolina, and withdraw all of my money. It was 2 different transactions at 2 different XXXX. One was {$510.00}, and the other was XXXX. There was even a transaction for {$770.00} that I was able to cancel as soon as it happened by resetting my pin because I was watching this hacking happen on my account in real time. I contacted Current via their online support chat and immediately disputed the charges. They opened a dispute, then a few days later I get an email that they decided not to refund the funds to my account. I appealed this and immediately received another email that they looked into it again and decided they would refund my funds. Never got them. I followed a police report as well in that city in Florida and I have a copy of it. They got camera footage of someone using the atms to take my money, however could never identify them so no charges against anyone were made. Nonetheless, my money was stolen. Now, just today I reached out to current to find out whats up and they never actually appealed the dispute and they would not without more evidence besides a police report. I dont have more evidence because I dont have receipts because it wasnt me. I police report is plenty evidence.
|
| 02/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 My ssdi was deposited in my account at XXXX am and at XXXX pm my account was charged XXXX from XXXX XXXX at an apple store # XXXX receipt XXXX this is an ATM vending machine. So I called the bank right after I seen this.XXXX at Current bank told me that I was hacked. There was another phone number on my account. So she changed it then I was told because it had a 10 day hold. I had to let it go. I called everyday and they would not transfer me to a supervisor. XXXX the manger on XX/XX/XXXX th was suppose to call and still waiting. So they would bot transfer me to the fraud dept .so I kept calling was promised an update never happened. XXXX did close my virtual card and I told her that I didn't want it. I didn't even know it was there. I have asked nowb4 times for there notes and I requested a hard copy to be mauled NOTHING email or anything mailed to my house. The decision was thus is what my email said card kept active I ( haven't activated it. ). .UT, token provisioning Yellow No error found case closed.. Thus was an unauthorized charge I don't understand how this could be. The service I received was horribke. I have to calls XXXX XXXX to talk to Current bank. This was all my money..haven contacted XXXX XXXX that's when u was told that it was an ATM vending machine.I don't even have an as poke accoynt. I have asked them again for the investigation report still nothhing.
|
| 11/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
This online only bank violated my rights- in XX/XX/XXXX I submitted a dispute showing proof that the vendor in question wouldnt reply to me, and the purchase was sent back to the original company - I have sent and requested multiple times over the last two months to be notified of an update, and was never provided an update. They also state they have a working phone number but they do not - you can never get a hold of anyone and they still say its due to Covid 19.
Last week on XX/XX/XXXX I was notified via email my dispute was updated and they refused or denied my dispute. I chatted in and asked for a copy of their investigation - the woman who chatted with me, XXXX, advised they would email me.
I requested to have a copy sent to me, and instead today, XX/XX/XXXX received an email from someone named XXXX advising the vendor showed proof the delivery was completed and it was compelling proof, however did not provide me with any copy of investigation.
Additionally - I do not believe this to be true, because the tracking information I provided showed it was delivered BACK to the ORIGINAL VENDORS ADDRESS.
This is {$54.00} but thats a weeks worth of food. They also pulled {$100.00} out of my account and refuse to fix it even though on the statement itself it shows they incorrectly didnt add in one deposit.
I want the {$150.00} put back into my account immediately.
|
| 06/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Since XXXX I signed up for this card called Current. XXXX kind of promption and now its hitting commercials. I haven't had any problems when i received it. Adding little money here and there. So I made a decision to put a big amount that I worked for into this account due to my spending habits. All of a sudden my account is under investigation. I don't know why. I called, there phone service is by a computer. I text the self service operator and no one can help me with this issue. In XXXX, I left it alone, to see that money can be added to my account from using and return car parts from a issue with my breaks.
However, In my other account is max out no funds. My " Current '' account is my rainy day money, I cant do anything just look at the amount. So as of XXXX I called plead, I cried nothing. No one can help me. I canceled the old current and signed for a replacement just to see if there is a difference. Got irritated ask for a cancellation. Waiting o a new card in two weeks. But nothing from the Current card service. Just to read again that NOW my card is on over review with the high bureau. Which I think I bullocks. I asked for a check and to not be a Current card shareholder, I just want my money and be on my way. Nothing once again. I'm a single hard working mother and I just moved. Its very irritating and frustrating that a computer bank is messing up my life.
|
| 09/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2022 : two unauthorized charges came through to my account. XXXX and XXXX. I reported to current that day. Immediately in fact. They said to wait until it was not pending to file dispute. Dispute filed the moment the payments posted. They closed dispute within four days saying no error was found & that I could get a copy of the investigation. I chatted with customer service and the email they gave me, and never have gotten a copy. They never issued the temporary refund as per their policy and will not answer why they didnt. I reporter within the two business days and send current to their strictest set of proofs to show I did. In chat. It is the only way to speak with anyone there. Their phone does not work.
Since an error WAS made, because I never authorized the charges, I contacted both merchants who said it was current who acted fraudulently. They refunded the money. Current has not posted the refund and I am beyond the merchants time frame for it to post. Current says to contact the merchants. Both say Current has the money. Current has not posted it. Current is robbing me. I need need need that money. It is for treatment for XXXX.
Also, at one point, the proof of refund I tried to submit all of a sudden wouldnt send.
I tried to reopen the dispute as well and current would not reopen it. I gave them all the necessary paperwork. They did not reopen.
|
| 01/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX I made a down payment on a vehicle in the amount of {$1200.00} and was told the vehicle would be available on XX/XX/XXXX upon contacting the dealership i was told it isnt ready and would be available after XXXX XXXX on XX/XX/XXXX I contacted the dealership and still no vehicle after my final attempt I was told to wait until XX/XX/XXXX After waiting and still no vehicle I filed a dispute on XX/XX/XXXX with my bank which is FDIC insured throughout the investigation there was no communication on the banks end just a simple we are still reviewing in will be in contact after i later asked for a provisional credit and was told that i would have to wait until i was contracted 3 months later 90days still no response no answer no communication from bank and no provisional credit the 90th day according to the bank was XX/XX/XXXX today is XX/XX/XXXX and i am still being told the same thing i have had not one individual contact me ive sent in documents, receipts, screenshots of conversation and much more and have yet to get a simple answer on my on going investigation my banks name is Current which is similar to XXXX it has a black card with pink and blue strips around the outter edge issued by XXXX XXXX XXXX ( Member FDIC ) pursuant to a license from XXXX XXXX XXXX " XXXX XXXX XXXX '' and " XXXX '' are registered trademarks of XXXX XXXX XXXX XXXX.
|
| 11/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I used my Current Debit Card to make a transaction from my Current Checking Account to my XXXX XXXX XXXX so that I could move it to my other debit card not related to Current so I could get gash to pay my rent. During the transaction XXXX approved the transaction for receiving the monies, however Current Bank declined the transaction at the last minute, therefore holding up my 600.00 in a pending status. This is the only money that I had. Today my family and I are sleeping in our vehicle because we could not access our funds to pay our rent. Current will not help solve the transaction they want the time to run out of 10 days. I don't have 10 days, we have no food, no shelter. I have a XXXX XXXX XXXX XXXX XXXX XXXX XXXX living now in a car because of this nonsense. Today is XXXX and I can not even get enough money for a meal for them. I am standing out begging strangers to please help us all because current pulled some shady transaction and held up all my money. I spoke with XXXX XXXX and they indicated that is a common occurrence with this Current Bank. It is fraudulent and I bet if someone looked deep enough they would find some fraudulent activities going on. As of now I am out 600.00. I am seeking legal help come Monday morning. I may not get anywhere but I at least have to tell my story in hopes someone will listen.
|
| 03/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
on XX/XX/2022, someone hacked my bank with Current and they entered their bank credentials to link there account with mine. Then they managed to transfer all of my money which was presently {$400.00} from my account into theirs. I saw that this occurred when I noticed a notification on my phone and when I attempted to get gas and was declined use of my debit card. I filed a dispute with Current and they stated it would take about 10 business days to investigate. Within 1 day they emailed me and said they found NO ERROR. I called and they said yes everything appeared normal. I asked if it was normal to be hacked and have my money stolen, did they find it acceptable and of course they said no. They said they would do further review. It was completed and no change. I requested from them 4 different times a copy of the investigation which they said in an email that I could do. I never received anything. I then contacted XXXX to assist me since they bank proved useless. In a 3 way call XXXX pressed Current to send me a copy of the investigative report which is a law under Federal guidelines for any dispute resolution. Later that day, Current emailed me to notify me they had closed my account after which I was a victim of their institution. As of today I still have not received any assistance from Current or a copy of the investigative report.
|
| 01/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have been locked out of my checking account with current online mobile bank. At the time of locking me out of my account the remaining balance was and should still be {$3200.00}, as I have yet to get access to my account or funds. The date of all this began on or around XX/XX/2020 and is still currently an issue of which has not been resolved. After many different approaches to actually discussing the issues at hand with an actual being or representative other than via email, which I've recently been requesting phone number update on my account. No reply from current or their service support techs. These issues have been going on now for almost 2 years and it's been long overdue.Not mentioned the huge inconveniences this has caused in my life. I've provided all the needed supporting documentation regarding my deposits made in my account being in my name of which I still have all the emails from current and myself as well as the attachments verifying everything of which was what that's going on in my. Still current has done nothing more than exactly what it seems, keeping my money from me. I feel like I've been robbed of my funds, locked from getting access to my account. By far is this in any way acceptable to be taken for all you have like that's absurd and feel like there is something that can be done and a lawsuit or sure.
|
| 05/25/2022 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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I signed my daughter up for a teen card through Current. It was set up to have funds debited from my checking account every 2 weeks. Once the card expired XX/XX/2021 we stopped using the card. We requested the account be closed and was advised that the request had to come from the email address we used to open the account. When we were unable to locate that information we were given other criteria so that they can locate the account. We provided that information and was advised that the account was closed and that any funds in the account would be sent back to the funding account within one of the three business days. We waited and the funds were never return also an additional transaction from my checking account was deposited to the current account I reached back out and they again said they would process the closure request the account still never closed they processed it again for a fourth time and came back and told me the account was closed. I again waited for the funds to be returned to my account which. Back out to current letting them know I never received my funds back and they told me there was no funds on the account. Sent them a screenshot of several transactions showing that funds from my checking account was deposited to the current checking account they are now telling me they are unable to locate any funds.
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| 01/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
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Web |
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I changed my name in XX/XX/2020 because I got married ( the fraud is happening with my maiden name ). The XXXX XXXX successfully changed my name but they lost my original documents and I never received them back in the mail. After this I started getting notices in the mail from credit cards saying I applied. Of course I did not. So then I got XXXX and froze my credit scores back in XXXX due to the repeated credit card fraud. I also filed a police report. Since I did all this, the credit card applications haven't been approved ( as far as I know ). Except this Visa card from a company called Current was approved and they issued me a card that can be activated with their app. I called their customer service and left a message, they never called me back and they NEVER answer their phone. I emailed them and they said they won't help me because I don't have the email used to sign up. I told them that I don't have the email used to set up the account because it was set up fraudulently and that I need them to close this account ASAP. I asked to speak to a manager. They said no. It is worrying me very much that they won't close this account even though I told them it was fraud. I really think they are okay with fraud based on this experience it seems they don't care at all. I have the emails for proof of how they dismissed me.
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| 06/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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On Sunday XX/XX/2021 at XXXX XXXX I received a call from my bank Current stating that someone in Texas was trying to charge {$500.00} to my card from a XXXX. We verified information and I thought my account was safe after that. I got a deposit in my account on Tuesday, XX/XX/2021 at XXXX XXXX And then on the same day Tuesday, XX/XX/2021 at XXXX XXXX Someone had hacked into my account and sent {$320.00} to a person that I dont even know. I am immediately contacted Current to try and get this matter resolved. I put in a dispute for the charge and waited 24 hours only to find out that They will not be refunding my money due to someone hacking into my account and authorizing a payment to be sent to the user by the name of XXXX XXXX. I am at a loss for words I am not able to speak with anybody over the phone it is all done over chat and I am being spun down a rabbit hole. Ive had no help whatsoever and most likely will not be getting my money back. This is very upsetting because I havent even gotten a confirmation as to whether or not any further payments will be taken out of my account. I have not gotten any confirmation that any security measures have been taken to even make sure this will not happen again.
I am submitting a complaint against the bank called Current.
I am submitting this complaint for myself.
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| 08/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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I was supposed to be upgraded to the premium, black, debit card from this company Current. I contacted customer service 2 weeks ago and was told they were sending me out the premium, black debit card. Several days would arrived in the mail was a regular white debit card, not the premium black one which was discussed originally via chat when the order was placed. I then contacted customer service to complain and they said they would send me out another card which again was white. I again contacted customer service and was told they would finally be getting me out the black card as promised. I asked them to expedite the card. I was told that they would expedite the black card via XXXX. Another entire week go by with the car not being delivered, and no tracking information provided. I again contact customer service requesting an update and tracking information. I was told that I would be getting tracking information within 24 hours. More than 24 hours goes by without a response. I yet again contact customer service and am told that they have no updated information. I was told I have to wait until next week. This to me is completely ridiculous that this company just sends me in circles for several weeks. I want the black debit card I was promised, and I want credit and an explanation for my time wasted.
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| 11/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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I am a victim of identity theft. Current banking app. Not once. Not twice. But three times allowed unauthorized individuals to take thousands of dollars of my money and left me stranded stuck out and not giving me provisional credit of which they informed me that I was entitled to.
This most recent event XXXXcurrent Every transaction made on the account after that date was fraudulent due to the fact that I had lost/it was stolen, my phone ( the case is a wallet ) I am assumsing ( pure speculation ) by someone who knows me or presumably watched me pay for gas at the pump before.
I disputing almost XXXX worth of transactions, as well as fraudulent XXXX XXXX transactions, uploaded to them proof of my identity theft affidavit with the irs as well as my ftc identity theft report. Signed affidavits, etc and nothing. They denied absolutely everything. When I asked for an appeal they said sorry, the results of the investigation are final they dont do appeals. Offered to file/submit police reports on ALL occasions. Their were three teen accounts with random names for which my account was being charged for. They denied this and removed the accounts, said they added XXXX login ( not true ) and charged me another XXXX to ship me a card. The last dispute in question is still under investigation
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| 05/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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Hi there, on XX/XX/XXXX my card was used without my authorization at a XXXX in Ohio for {$310.00}, and XXXX XXXX in XXXX XXXX XXXX, Utah for {$10.00}. I live in XXXX, NC. I got a refund for the XXXX XXXX directly for the {$10.00}. I had to dispute the charge with XXXX on XX/XX/XXXX. On XX/XX/XXXX, my bank, Current Bank took {$310.00} from my account with no notice. The charge says Dispute Lost-Credit Reversal. I received no written or email notice that I lost the Dispute.
I complained about this before and was told that they contacted the merchant and the transaction was a " Card absent transaction ''. I have also found out through that complaint that it was a delivery order.
" The cardholders name and billing address matched the record. In addition, even if the delivery address was different from the cardholders address, there was a statement from the Delivery Order Document to Leave with my nephew he is homeless. Therefore, No Error Found. " I do not have a nephew in Ohio or anywhere else. I don't have siblings. I'm an only child. I can get a notorized statement from my parents if needed.
The person had all my card information because my data was breached. So of course they had access to what they needed. They also didn't go into the store so they didn't need my pin number.
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| 05/14/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I was contacted by someone on XXXX on the XXXX of XXXX telling me I won something from current and XXXX XXXX I contacted my bank and sent them screen shots and the lady that I spoke to her name was XXXX assured me that I was ok and nothing would happen. I got paid that day around XXXX and by XXXX someone had taken money out of my account. I woke up about XXXX and looked at my account because I had been worried about it all day and there it was someone took XXXX $ out of my account. I am skeptical because this just happened to my XXXX account. So again I contacted the bank people and they said it would take up to 90 days to get finished not even 24 hours later I get a notification of them saying they fixed the problem I go in my account and the only gave me what was left in his account which was {$500.00}. I am now short {$490.00}. it is the banks fault there security failed. I told them immediately when I thought I had done something wrong and they didn't even care they just brushed me off and now I'm losing over half my check. They have proof that my money was stolen but refuse to give me bck my full amount they are FDIC insured this is illegal that I did not get back all my money because the bank fail to protect my account.
The Bank : Current Banking ( Issued By XXXX XXXX XXXX )
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| 01/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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I have been banking with XXXX for less than a year my paydays to both my jobs has been large amounts ever bi-weekly this goes back months large and small as came out when I have used my ( card ) account for purchase shortly after my account is charged again or without knowledge of transactions even point of sales charges point of sales charges for an example most gas station pumps take out more but eventually return funds to my account I don't care for paying at the pump for that very reason, so I go in story and pay shortly after purchase I am charged again if u already paid for the amount wanted to realize you being paying double for items that wasn't authorized ever used charged merchant at store doesn't have a clue to explain are who to call to fix the problem so I contact my bank XXXX for one there no live person to contact on online rather than typing is not something that I do creates an issue rather than explain to and individual are trying to navigate through your app while disputing and typing conversation with agent through texting I also told them that I could send proof of my purchase by receipts couldn't provide me any information, so I ask to talk to a hirer ranking person never did thats when i realize what kind bank i dident want to trust funds with
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| 03/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
|
On XX/XX/2021 I was incarcerated and on XX/XX/XXXX {$1400.00} stimulus was deposited into my account. At the time of my arrest I think someone took my card because It was not in my belongings at jail. I was missing a card. I got out of jail on XX/XX/XXXX and immediately filed dispute because someone spent over {$1400.00} within minutes of it being deposited into my account. The bank did refund some of the charges which makes no sense because ALL OF THE CHARGES OCCURRED WITHIN MINUTES OF EACH OTHER. Please help me get my {$1400.00} stimulus money back. I have messaged and messaged and emailed for almost a year now and they dont help. They even filed the original dispute on XX/XX/XXXX incorrectly. I made it clear to them that {$1400.00} was deposited into my account and within minutes it all was being spent while I was locked up in XXXX XXXX XXXX. I have sent them proof of me being in jail for 30 days and they still didnt help. Customer service can only be reached by chat and they are from another country and barely understand what I am trying to explain to them. I had to get them to refile the original dispute because of them not adding all of the correct transactions that I was very clear about. {$1400.00} deposited, {$1400.00} disputed because it was all spent.
|
| 01/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
I opened a checking account with Current a financial technology company, through their sponsor, XXXX XXXX. During the signup, it offered me a bonus to link my direct deposit to the account. It asked for my employer 's name and address. It provided no disclosure of how that information would be used. After entering the information, I was shown a screen that stated a direct deposit request form with my account information would be sent by physical mail to my employer. I was not given any chance to opt-out or refuse. I do not want this form to be mailed to my employer. I contacted Current by email and made several requests that they cancel this letter and do not send any documents to my employer. I was told this is impossible. I requested management to contact me. No one did. It is not acceptable to force this letter to be sent to the customer 's employer, which the employee has no way to intervene or stop, which will force the Current account to receive the customer 's direct deposit. I demand the right to control how and when my direct deposit is added to receive any payments, and the bank is interfering with my ability to properly manage my direct deposit settings with my employer. This is completely unacceptable, unfair, misleading, and a breach of my privacy.
|
| 01/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
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On XX/XX/XXXX, an identity theft happened to me. The attacker pretended to be me and requested an esim, which XXXX my access to my number and I was no longer able to receive an calls and texts. Then they logged into my Current ( current.com ) account, because Current only required a text to the registered number to log in, and that was my stolen number. I had {$6000.00} in my Current saving XXXX but the attacker transferred them into a spending account, and then attacker made transactions to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX but I was in XXXX ) and " XXXX XXXX '', and the fraudulent transactions totaled to be {$3500.00}. I filed a dispute and attached the identity theft report, but the dispute was declined. The attacker also made several transfers to other Current users on XX/XX/XXXX and XXXX, and it totaled to be {$2400.00}. I also disputed the transfer and got this money back.
However, my Current account was hacked again on XX/XX/XXXX. I got an notification of a new log in that I did not recognize, and the attacker then made an {$1900.00} transaction to " XXXX XXXX ''. I disputed the transaction again but the dispute was also declined.
In sum, there was a total of {$5500.00} in fraudulent transactions that Current declines to refund.
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| 09/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Dear CFPB I am writing to file a formal complaint against CURRENT concerning an issue that has had a significant adverse impact on my credit score. I am seeking the CFPB 's assistance in rectifying this matter.
On XX/XX/23, I discovered that CURRENT had reported a credit card account on my credit profile, which was, in fact, a debit card account. This erroneous reporting displayed a {$0.00} balance and an associated credit limit, despite this not being a credit card account. This inaccurate reporting has led to a decline in my credit score by over 107 points.
I have made multiple attempts to resolve this issue with CURRENT by contacting their customer service. However, they have been unresponsive or unable to correct this error.
Attached, please find my credit report from XXXX XXXX AND XXXX showing the inaccurately reported credit card account.
I kindly request that the CFPB investigates this matter and intervenes to have the inaccurate credit card entry removed from my credit reports. This error is causing financial hardship and hindering my ability to access financial products and services.
Thank you for your attention to this matter. Please feel free to contact me at ( XXXX ) XXXX or XXXX if you require further information.
Sincerely, XXXX XXXX
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| 12/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
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I've had an account with current for close to a year or more if not longer. account was opened late XXXX/early XXXX. Current first suspended the account in the first few months of XXXX. I don't know the details or the specifics about why they have suspended my account but still gets deposits in the account and it still says it's suspended and under review and it's been saying that for almost a year. They do not give any information as to when they will unsuspend the account they do not answer emails, phone calls or when I tried chatting with them on someone else 's current bank account app. Current suspended the account with money in the account and refuse to release the money to me the account owner or at let me have any access to to any part of the account until I contact you to a lawyer and was going to see them and told them I was going to sue them if they did not release the funds and us has been a account due to US state law saying they can not keep me from an account that I am the owner of. This is the second time they have had the account suspended with funds in it or being deposited it refused to answer any questions or concerns via email phone call or chat. They are being unreasonable and very unprofessional when it comes to this financial matter.
|
| 10/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XX/XX/XXXX I dispute a charge of {$100.00} from a company by the name of XXXX XXXX. I did not authorize this charge and wasn't aware of who did. On XX/XX/XXXX CURRENT bank denies the dispute and gives no reason why. On XX/XX/XXXX I ask Current for the merchants info and they can't produce. I make them aware that i disagree with their decision because i can't even reach this XXXX business and Current informs me i can't appeal their decision without 1 ) a receipt from the transaction 2 ) a screenshot or some type of document showing i contacted this company Since it's impossible to reach the company and nobody knows how or where to contact them I believe my appeal should be granted! Current disagrees and keeps the {$100.00} This is clearly an instance where the bank is using their corporate power to take advantage of the consumer. It's a simple problem I did not make the purchase therefore i wouldn't have a receipt! This company is in XXXX somewhere and does not come up in a search of the World Wide Web. After further research XXXX is a type of cryptocurrency and Current bank does not allow purchases at crypto sites!
Resolution= Please be decent and return the {$100.00} and if the bank can't reach the merchant then release the funds instead of holding!
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| 06/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2020 i recieved a large deposit from XXXX for my backdated unemployment funds. It was an {$11000.00} deposit into My Current Online Checking account app, XXXX XXXX, and I, XXXX XXXX, withdrew {$2000.00} of My money and my account was frozen and under review the next time I tried to use my Current Debit card. I provided Current bank with all necessary items needed to verify my identity because it was a pretty large deposit and i understand looking into it but they never gave me access to my funds again even after i provided correct documents. They, Current Bank App then stated only in the email that they returned my remaining funds, {$9400.00} to XXXX but will not, even after numerous attempts over the last 7 months, will not give me a confirmation number or any details at all of how, when, where or what they really sent My, XXXX XXXX XXXX 's money. They will not answer any of my questions and this cabnot be legal. XXXX says they can not locate my money thatCurrent supposedly sent back to them. I've contacted anyone and everyone that i could think of in these last 7 months that could possibly help me and they just tell me to contact this place or that place and haven't been able to get anywhere. Please help me get my money from those crooks.
|
| 03/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Friday XX/XX/2023, I had my direct deposit go into my bank at Current Bank, I checked my account first thing Friday morning around XXXXXXXX XXXX to see that XXXX dollars had been withdrawn from my account, and not by me. I tried calling the bank multiple times since then as I didn't want any other unauthorized access into my account. They never returned my call and have yet to answer my calls. In the meantime, the person that hacked my account, got back in and charges multiple charges and I have yet to use the account at all. I deposited XXXX on Friday the XXXX and due to a lack of banking protocol, all my money was siphoned from my account, leaving me XXXX total, which won't even cover my gas money to get to work. I tried over the weekend, thet were closed, I have tried all day today and they have yet to respond. I wish to report this bank as all my paycheck has been stolen and I feel they did not protect my account and are avoiding speaking with me on this matter. I know the person did not have my account info as it was a new account and the ATM card was in my posession but they used a virtual card. Please help me with this matter as I feel they are avoiding me and will keep my money when I entered an agreement for services with this bank.
|
| 03/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On the evening of XX/XX/XXXX around XXXX AM Central Time, I went through the app OfferUp looking to buy an electronic device called a Steam Deck. I came in contact with a " seller '' named XXXX. We talked about price and we agreed on {$800.00} and that we'd do it through cashapp and he would give me a picture of " his ID ''. After this we carried the conversation over to texting. I gave him my address for shipping and sent him the money. We continued talking for a very short time after. Once I asked for a tracking number he had already blocked me on everything and proceeded to wipe his offerup account. Since then I have contacted XXXX and they didn't help me receive my money back. Was then told to report a fraudulent charge to my bank so I did. And have also yet to see any progress with that. I have screenshots of all of this by the way. I also have no idea if that ID is the offender 's or not as it could easily be stolen for someone to just put themselves out there like that when scamming. I tried reaching out to my bank. They decided against me even with police reports and mountains of evidence of getting scammed and never receiving the product. The same thing happened with XXXX XXXX. It's unreal how scammers can just get away with this.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I bank with " Current " On XX/XX/2021 sometime after XXXX my debit card was stolen, 6 unauthorized transactions between XXXX - XXXX were made as credit transactions. I shut my card off and reported it stolen, along with disputing the 6 pending charges. My bank emailed me saying, after investigating the transactions they wont be crediting my account for the amount that was stolen. They said the pin was used ... yet I gpt a notification that an invalid pin was used. They will dispute an accidental XXXX $ charge ... but when my card gets stolen taking {$400.00} plus. They tell me, " we understand your frustrations but unfortunately we cant do anything. '' They claimed to be FDIC.
I also have screenshots of my location from XXXX map an where I was at, at the time of the unauthorized transactions which are 2 different locations.
Current is refusing to review and investigate the unauthorized transactions. They are telling me that they cant do anything about it, to email the dispute team. Yet when I email the dispute team it takes them a week or longer just to reply saying they cant re-dispute them.
Now I'm weeks behind on my bills which i have to figure out how to come up with that money. The pain and suffering this is causing is rediculas
|
| 12/10/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a card from Current that I did not apply for. It is a Current Build card. My credit is frozen due to identity theft, but because this is a secured credit card they do not run a credit check, they just confirm applicant information is valid for anyone who inputs it. They do not offer any telephone support on weekends or provide contact info for their fraud department. Support is available only via email or their app, but to receive support via the app you have to create an account, which requires submitting private information like SSN, DOB, etc. When contacted via email, they demand the same private info be sent via email, which is an insecure form of communication. They do not offer alternatives to this and refuse to provide contact info for a fraud report. This is beyond irresponsible ; it is negligent and should be illegal. They should be required to provide a means of contact for fraud reports given that their actions 1 ) expose private information by confirming its veracity in issuing a card when info is submitted and 2 ) can negatively impact credit because they report information to credit bureaus when issues arise. They should also be prohibited from requesting PII or other similar information via email.
|
| 04/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2023 at XXXX {$500.00} decline to XXXX XXXX XXXX XXXX. XXXX decline XXXX XXXX XXXX XXXX again {$500.00}. Again XXXX XXXX XXXX XXXX {$200.00} Again XXXX am {$300.00} XXXX XXXX Again XXXX XXXX {$300.00} XXXX XXXX XXXX. My card then is paused and unpaused XXXX times between XXXX XXXX until XXXX XXXX At XXXX another XXXX XXXX For {$100.00} XXXX XXXX transfer. At XXXX {$20.00} XXXX XXXX XXXX XXXX At XXXX {$20.00} XXXX XXXX XXXX Then at XXXX XXXX decline daily spending limit. At XXXX decline. At XXXX XXXX XXXX {$500.00} XXXX At XXXX XXXX a money order purchase at USPS for {$1000.00} was purchased. At XXXX {$500.00} ATM XXXX Again at XXXX XXXX. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$250.00}. ATM decline XXXX and XXXX XXXX. Card is paused and unpaused again XXXX XXXX XXXX XXXX decline at ATM. At XXXX paused and unpaused again at XXXX XXXX. At XXXX another ATM attempt card upaused again at XXXX. At XXXX XXXX XXXX transfer {$250.00} XXXX. XXXX {$250.00} XXXX XXXX at XXXX {$300.00} XXXX XXXX XXXXXXXX. At XXXX {$100.00} XXXX XXXX XXXX at XXXX card paused again pin gets changed at XXXX XXXX Again. I'm seeing the pattern of Such fraudulent activity that it is overwhelming. The bank should have never let this happen to me.
|
| 05/30/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
This is a " banking '' app that is supposed to be a bank account. I and all my children have accounts through them, so I can use it to pay them for allowance, chores, etc. I opened the app to pay my son and it showed I was logged out of it. When trying to log in it gives me an error message, " Something Went Wrong. Please wait a moment, and try again. '' I have tried wiping all data, uninstalling and reinstalling the app, and I even tried it on another phone. I first contacted support at the end of XXXX. Support has been useless and slow to respond. They have asked me to do the actions I described above, but nothing has changed. They take days to respond, and several times have come back saying they see the problem has been resolved, though it has never been resolved and I have been unable to access my account. They went 14 days since their last communication to me, and then just sent me a message again saying that they saw it was resolved, even though it has not been. Now they have transferred all of my son 's money from his account into my inaccessible account, so neither of us can access our money now. For a banking app, they have been useless for actual banking as we can not access our own money!
|
| 02/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
XX/XX/2020 I applied for unemployment. I was suppose to receive my first direct deposit XXXX XXXX that consists of 6 payments at one time that total {$4200.00}. The next day Current mobile banking started sending me emails that said if I filed for unemployment to give them the account number in my app, which I did when I first filed for unemployment so I didn't think anything of it. I reached out to the bank SEVERAL times and they kept reassuring me that everything is ok. the moment I realized they were full of XXXX, I tried to get in touch with unemployment to change my bank account information but they were so busy due to COVID-19 that by the time they returned my call, I missing two more direct deposits XXXX XXXX {$710.00} and XXXX XXXX {$710.00}. So in total I am missing {$5700.00}. Current kept telling me to contact unemployment and get the account number it went it, but of course they are not allowed to give me that information. So I got a attorney and after months he was able to get me the account the number but the account is now closed and is still giving me and my attorney the runaround. I feel like current mobile banking scammed me and I have proof. PLEASE HELP!! THANK YOU IN ADVANCE
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
IRS deposited {$1200.00} stimulus check in Current.com account # XXXX RTN # XXXX in XX/XX/XXXX after I filed tax requirements since I didnt receive it earlier. I filed tax through Liberty tax services and IRS STILL lists it as pending in system. I was given a XXXX XXXX card that the deposit was to be put on, but they did put {$1400.00} stimulus check on that card. I only got this info recently from IRS TAX ADVOCATE to assist in contacting for getting money returned to IRS or for them to provide access to the account.
I have not had this account but according to TAX ADVOCATE ITs in my name. Ive called and left messages plus emailed requesting them to call me, but they refuse to contact me since I DO NOT HAVE THE SAME PHONE NUMBER AND/OR EMAIL ADDRESS they have on file for account. I cant talk to any body to get any info or help from the company CURRENT.COM. The IRS has already placed a trace on this deposit with no reply from them either. Ive also contacted XXXX Bank because I was told Current.com bank belongs to XXXX XXXX at some point when trying to call thru operator answering phones. Current.com phone is XXXX. My IRS TAX ADVOCATE phone is XXXX she can be contacted for helpful info.
|
| 04/06/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
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Web |
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I opened up an account with Current ( XXXX XXXX XXXX/ ) and opened up 3 " savings pods '' to earn interest in each pod ( principle amount {$2000.00} per pod ) in XX/XX/2022.
Current changed their interest earning terms to require a direct deposit to continue earning interest, so I withdrew my funds and closed my account in XX/XX/2022.
During the time the account was opened and money deposited, I earned over {$100.00} in interest that needs to be reported to the IRS, but I did not receive a 1099-INT by the XXXX deadline required by the IRS.
My account has been closed and I can not access any information to find it on my own. I reached out XXXXhree times to their customer service to ask for the form and interest information to file my tax return, and each time they said my account is closed so they can not help me or send me any forms. IRS requires a 1099-INT form for interest earned over {$10.00}. Current says they only send out if it's over {$600.00} and only to current members, which is in violation of the IRS rules.
Attached is a PDF of my correspondence with Current regarding the issue ( they do not have a customer service number so can only be contacted via email ).
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| 10/02/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Cashing a check
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Web |
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Current is an online banking platform and XXXX XXXX XXXX is the issuing bank. Going forward company is meaning Current and the issuing bank XXXX XXXX XXXX.
Company repeatedly rejects checks from globally recognized financial institutions for no apparent reason. Upon contacting the company all i can be told is they can not accept the check.
This company requires you to endorse the back of the check stating " for current deposit " or " for current mobile deposit ".
When this company rejects a check for no apparent reason it can be frustrating because it is already endorsed to them and I have yet to find a different financial institution willing to accept the check.
This has caused financial burdens due to the fact that I am unable to deposit a check, and sometimes have to pay a fee to get a new check issued. I have been told fees must be assessed because the issuing has to pay to cancel the first check.
On top of this company repeatedly rejecting check for no apparent reason the also charge fees for services they advertise but do not provide.
And no, the check are not NSF. Just the bank repeatedly rejects them after requiring an endorsement.
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| 12/08/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I had noticed the past XXXX days that my available funds was significantly lower for the transactions that I've made. So I added up all my deposits I've made for the past XXXX days. On XX/XX/XXXX I deposited {$290.00} and {$340.00}. On XX/XX/XXXX {$240.00}, {$13.00}, {$17.00} was deposited. Today XX/XX/XXXX I deposited XXXX. When all that is added up it equals XXXX. I checked to see what was in my account as of now and it says XXXX. So I take the XXXX and subtract all the transactions minus the pending which came to XXXX. So let 's say the pending transactionshavent went through I should have XXXX in my account as of now. So then I take {$920.00} and subtract the pending charges and it came to XXXX. So I'm still missing XXXX out of my account that Current needs to explain. Those pending transactions are double charges so your employees can pocket the second transaction. The customer service rep ended the chat log after I questioned where my money went and the second gentlemen wouldn't reply back. This is fraudelent activity and my money was stolen from Current. This needs to be addressed immediately!! Please images and do the math yourself!
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| 03/26/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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On XX/XX/2021. I reveived my third stimulus payment in the amount of {$4200.00} to my bank account with XXXX XXXX XXXX. Within 2 hours there were two unauthorized transactions on my account in the amount of {$2000.00} per transaction totaling {$4000.00}. It was sent through the banks service called Current Pay, which is a peer to peer money sending service. I have banked with Current for 2 years and have never known this service existed nor have lever utilized this service. I never received a notification, email, or even a flag asking if these transactions were authorized. I saw that somehow contact was added to my Current Pay service in the name of " XXXX '' ( XXXX XXXX ). I have no idea who this person is or how they were added to my contacts or were able to access my account and send themselves the {$4.00}. I immediately contacted Current through chat because their phones are not on now to dispute the charges and was pretty much called a liar, and told they refuse to dispute. I've since contacted them 5 additional times and they repeatedly accuse me of having knowledge of these transactions and continue to refuse to help me.
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| 03/14/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/2022, requested a status update on a few disputed transactions for items not received from merchants I have open with them which have gone way over the 90 day completion date 2 days ago. On XX/XX/2022, I woke up to an email stating my account is restricted and requesting a picture ID and proof of address, which was sent over an hour after receiving the email. The email stated stated it was due to " recent suspicious activity '' on my account, which this bank will not tell me what suspicious activity. I only use this account for direct deposit of my employment checks and everyday purchases such as food or bill paying. I truly believe my account was restricted in retaliation to me asking about those disputes that had not been resolved after over 90 days. I think this was done just to give them more time to stall with the disputes. All of the money I currently have is in this account and I am unable to take care of my basic human necessities or pay bills because I can not access my funds it is going on day 5 of the account being restricted. They have no customer service phone line and do not respond to emails.
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| 04/25/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I woke up to my Current account being Under Review after contacting Currents support, turns out their phone lines are down because of COVID Im assuming? I then chatted with Current in the app and was told to reply to a email from the Account Services Team. I checked my email to no avail, Ive received nothing from Current regarding this ( but I have received emails regarding some new promotion Currents having ) oddly enough. Ive yet to receive a response, I messaged them on XXXX, sent numerous emails with no response. Ive reviewed complaints regarding this same issue on XXXX website and it seems Current withholds money from their customers a lot with the same response Under Review. Ive told Current I would upload any documentation requested and have only been told to wait for this team to reply. Sorry, but its a personal bank account. We dont have 2 weeks+ to wait for a response on if we possibly can access our funds or not. This is bad business practice. When I chatted with Current I was disregarded as a customer and the chat mysteriously disconnected after requesting a supervisor on shift.
Account Number : XXXX
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| 01/05/2022 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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I banked with current ( XXXX bank ) for about a little more then a year, used the account for everyday purchases and savings. On XXXX XXXX XXXX, I received 1 of 2 deposits from XXXX XXXX ( a emergency rental assistance program ) for approx {$14000.00} and one before that on XX/XX/XXXX for approx {$7500.00}. I waited months for this deposit and was finally able to pay my tenants rental debt off with the grant of emergency rental funds OR so i Thought. Because on XX/XX/XXXX, I get a message stating that current decided to close my account with absolutely no reason attached to this email, just a email stating they would close my account. I reached out to them regarding my 15,000 $ I had left in my available funds and have yet to receive any reply back. Its now XX/XX/XXXX and they refuse to answer any emails of mine, THEY BLOCKED MY PHONE NUMBER FROM CALLING THEM, they refuse to call me back and give me any feedback as to whats going on. They literally stole my money and are collecting interest as we speak. This is ridiculous and this is bank Fraud on their part. PLEASE HELP this is all the money I had to my name
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| 12/28/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On about XX/XX/XXXX I noticed several unauthorized charges made on XX/XX/XXXX, XXXX, & XXXX. On The same day I had my card canceled and submitted disputes for all 49 charges. The Current customer support team member asked had my card been stolen I advised him, No that I still had my card. So I received an email about each of the disputes on XX/XX/XXXX stating that the disputes had been completed and based on the facts of the investigation, they concluded no error occurred, therefore no credit would be issued, and that this matter is considered closed. I emailed them back letting them know that I didnt make those purchases, have no idea who could have, and that I was already in a bind on money and could barely make ends meet as it was and now {$2200.00} was just took from me by some place Ive never even been to, nor heard of. That money was needed and I was counting on it to pay my rent and bills that were due. Im a single mother of 4 children and work my tail off everyday trying to keep a roof over our heads, so for this to happen and nothing I could do about it, it really hurt me financially and emotionally.
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| 12/06/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2022 inconsistency in my debit accounts were noticed. As well as suspicious activity and unauthorized transactions. I have been trying to get a transcript of my activity on a certain debit card that was not reported stolen or lost on XX/XX/2022 when I walked to the local convenient store. I did not report the card due to the fact that I was unemployed and had no incoming money to my debit card account. I received a deposit to my account on XXXX XXXX, 2022. At that time I reordered my card via the app in the amount of {$5.00}. Again never reported that I had lost my previous debit card. I contacted the financial institution via phone. The customer service representative informed me that the information is not available. Ensuring me that the data had been deleted from this specific debit card .I have reasons to believe that some unknown individual has my debit card that was lost/stolen. It's taken me 10 months to go through the accounts involved. Only to be denied my disputes. The receipts in my account are illegible and make no sense. I feel I have been taken advantage of in this whole situation.
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| 07/22/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I told them multiple times that one of my account was compromise and it was hacked I filed multiple disputes to receive my money back. I wrote so many times and requested proper documentation that I'm untitled too that used to denied my disputes with. They still haven't gave me what I requested I filled appeal with them. And they egonored my requests or took proper protocols to keep my money safe. Costed me hundreds of dollars to the point they costed me money and compensation my other account to be compensated also. That financial institution also looked the other way on my disputes as well. They won't provide the request documents I asked for after the denial my disputes.my personal information has been leaked in three data breaches and the credit report agency are not doing there job to protect my credibility after I notify them my personal information been stolen. Or help me correct information on my report. No one help me like they should have been that's why there protocols and registration laws. Now I'm in the negative and credit score shot. I provided all the information I have to shown my case.
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| 07/13/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I received my deposit last friday into my new acct. That same day someone hacked into my app and changed the email, phone number, and added a co parent. Then siphoned out {$16000.00} within a cpl hours. This is not even possible for me to do as it was a new account and I hadnt even had my physical card sent out yet. I had a virtual card i cud do online purchases with and use on XXXX pay to purchase only. Furthermore the bank has a limit to how much money can be transferred out in one day of XXXX so how could I have gotten out XXXX by transferring. I have screen shots showing I was in the app chatting with a rep when i was receiving notifications with codes to access the app. Showing someone else was attempting to get into my acct when I was already in it. And only a hacker could bypass the banks set transaction and transfer limits i cant ... .. they denied my dispute. So im supposed to be out over XXXX of my PPP loan for my small business now. No way, ive waited months for that money so i could help my business stay afloat and someone stole it all in a few hours. I want to cry ... ..please help me.
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| 05/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I recently received my stimulus payment on XX/XX/2020 i had it deposited in my CURRENT CARD account.on XX/XX/XXXX my stimulus money started missing out of my account. A total of XXXX was took out of my account thru different apps like XXXX, XXXX, and XXXX.I filed a dispute on XX/XX/XXXX once I notice my money was missing and I was told that I would receive a credit in 10days even if the investigation is still ongoing. It has been a total of 18 business days and I have heard nothing from the card company.Every time I try and call i get a automated message.everyone I speak with online tell me I will get a email and they don't have another update .I had to beg to speak to a supervisor who tells me she didnt have an update .i have also tried emailing and I get the same thing no updAte and sometimes no response .I believe this card company has something to do with my money going missing .I read several reviews and they are basically scamming people out of their stimulus money, this is a hard time for everyone and this money is to help other stay afloat not to have someone take advantage on them.
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| 07/28/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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So I found out Oregon has a one time XXXX assistance check well mine went to a debit card bank account I DONT USE called current I reported numerous charges by XXXX which I own a XXXX XXXX phone not an XXXX XXXX they spent 6 days on my dispute and said I did all the charges I explained to them how an old phone was stolen months ago and back they they were asked to shut my account down they didn't. So now I lost out on almost the full XXXX because they didn't properly check. I called police still waiting for a call back from them for a case number but I don't even have much to go on. Current card company said they could reissue me a new virtual card. That was all that was done the charges total tons of money and in order to file a dispute I need new evidence which I have non they refuse to tell me where my account is logged into or any other important information I might need. They refuse to file an appeal with no new evidence but yet won't give me any information. That was to pay my back rent which I have been fighting the eviction for almost a month and nothing was done to help me.
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| 08/10/2022 |
No |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Last night I opened a account with Current Mobile banking and transfered almost XXXX dollars into the account. They said my card would be shipped but they had a virtual card that I could use till it come. I wake up today and I have zero access to my money the virtual card doesn't work at all I can't buy anything or get money out to survive. I made 10 phone calls today and everytime they told me they didn't have a supervisor I could speak with and they didn't have to let me talk to anyone that they would just sit there on the phone till I got bored and hung up. I asked for the number to someone above them and they told me they didn't have one I asked for there names they told me they didn't have to tell me there names.they didn't inform me that my entire account would be of no use till I get the plastic card in 2 weeks knowing I can't feed my kids or anything without it. They even have me suspended from sending my money online to other people to get it out.. they refuse to help me and told me that my money is gunna have to sit there till the card comes in and that can not be legal
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| 03/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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On XX/XX/XXXX, a bank closed my account due to me transferring money to my business partner. I provided the bank with a list of personal documents to prove that it was me who was committing the action so they wont closed it, but they proceed with closing it even after providing the documents. Originally, when a bank closes an account they send the remaining funds in a check form, but this bank decided to hold my money and requested another document after being provided with a list of others. The document they asked for was provided but was denied because they say it cant be verified even though I used the document the IRS sent to me. I, personally, feel like theyre giving me runarounds about my funds and theyre not doing well with communicating anything. I have 4-5 emails I sent to them in a day and they only respond to one maybe a few hours or even a whole day later. They blocked my number so I can only contact them via phone through 3rd party even with a pending process. They just not being cooperative and seems as if theyre holding my funds for no true reason.
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| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I woke up on XX/XX/XXXX with a notification from the bank saying my XXXX $ dollar stimulus check has arrived, so I went to check it and all XXXX dollars was gone. I checked my transactions and 6 different transactions were made stealing my XXXX dollars. They started at XXXX. The bank did nothing to stop these transactions. By the time I notified that bank there was nothing they could do the money was already gone. Ive tried to talk to them everyday since then trying to get updates on the investigation and at XXXX XXXX on XX/XX/2021 I got an email saying investigation is closing they sent me XXXX . Thats all they recovered outta my XXXX dollars that was stolen from me. The bank is call current and they will not give me a reason why they cant refund me the rest of the XXXX that they couldnt protect from getting stolen in the first place. Ive called the police, ive called the fbi, ive filed for identity theft, ive gotten texts from the hackers. I sent the bank all the information I had. And they are refusing to pay me all my money back that was stolen from me.
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| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I opened the account and had no issues at first. I did it use the account that much. I started back working and made a couple {$1000.00} deposits from XXXX. While my child was sick and 3 days before we were supposed to leave on vacation my account was locked/frozen. I provided everything that was asked of me. I was in constant contact with the bank, but never got any answers. They would not speed up the process at all. The fraud department will on communicate through email and they are only available XXXX during daytime hours. They held my money for almost a week. I have XXXX children and did not have access to ANY money. On top of that, they continuously asked for the originating source of the money that I deposited from XXXX. I dont see how that is any of the banks business. This extremely inconvenienced my family and I absolutely do not agree with their practices or protocols. It caused my bills to be late, we had to cancel our vacation and my child had to go without medication. At one point I even threatened to contact my lawyer, but that did no good.
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| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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Web |
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The bank under choice financial group Current bank has committed fraud against me. The reason owning to despite sending numerous documents including sending me an email of approval from submitting my check. They decided time and time again to not only to lie and decisive me but cheat me out of my check. I have correspondence from agents including chat history of how cruel and vicious they are and unsympathetic. This has happened once before with another check too. Despite that being resolved Current bank did it yet again. They are by far the worst bank in history. They think that because youre at there mercy that they can treat poorly and nothing will happen. On numerous occasions they were late with contacting me about my complaints against there staff and company in general. The agents will do just about anything to avoid you talking to a supervisor including lie about there job description and lie about an available supervisor. Do not go to Current bank under XXXX XXXX XXXX. They are the most un professional and inadequate bank that Ive been apart of.
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| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened without my consent or knowledge
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Web |
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I received emails from Current thanking me for opening an account with them. I had not opened such an account. I submitted a complaint online and after much back and forth via email, they gave me a phone number ( XXXX ) to call. When I spoke with the Current representative on XX/XX/2023 at XXXX ET they said they were escalating to their fraud department. He confirmed that my DOB and email were used to open the account but could not tell me any portion of the SSN used and only my state for the address.
Since the XXXX, I've received nothing from their fraud department and continue to get emails from Current about fees I will incur, including for lack of activity on the account.
I called their XXXX again today, I was advised to wait 24-48 hours from my original complaint to hear from their fraud department. It has been much longer than that already so I asked them to connect me to the fraud department. She stated they only had an email address, no phone number on file for the fraud dept. So I'm left waiting with no resolution... this is unacceptable.
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| 05/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On Tuesday, XX/XX/XXXX " Current '' Bank froze my account with {$500.00} in it. They sent an email asking for me to send a picture of my ID and myself - as well as a recent cellphone or electric bill and then asked me to go in-depth with transactions on my account- all of which were made by me and none of which I disputed or ever tried to consider fraud. After providing the info requested the SAME day and not having any kind of follow up from Current, it is now XX/XX/XXXX and my account is still locked. First, I do not like the invasion of privacy from an " online '' bank into my financials or why I spend it as if they are a court of law. Second, I have requested more than once for them to review the information submitted so I can access my funds and be done with their bank. I have had an account with them since XXXX of XXXX and used them sparingly for the simple reason that I do not trust a bank without a brick and mortar location and this is why. I usually used them as a last resort or if I had someone who needed to send me money " easily ''.
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| 07/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I was locked out of my account. I could only withdraw with my debit card. Contacted current bank. They cancelled my cards and reissued new ones to someone else. I thought my unemployment had ended only to find out it hadn't. They started emailing a fake email letting someone else know that my deposits went in this started in XXXX. On the XXXX I got in touch with them and had to send in the many unauthorized transaction numbers and they never responded after. This cost me thousands of dollars during the pandemic. I couldn't get my taxes or stimulus money because I was a victim of identity theft through this virtual wallet. It takes months to get a response from current and unemployment. Needless to say these people assisted some strangers in stealing my identity and still I haven't gotten a dime of my money back or a response to this day. I haven't gotten my identity under control either because of it.i can't get current bank to return my calls. The people who stole my identity have ruined my credit. I can't even open a bank account.
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| 02/25/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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On XX/XX/XXXX, I contacted my sons ' bank in regards to 2 {$500.00} debits from my account that were not authorized.
Theses funds were debited from my checking account, and paid to someone on the platform through the XXXX child 's account.
I was told an investigation would ensue.
The next day on XX/XX/2020, funds from random people started coming into my account. Transactions that were not authorized. I couldn't believe this was happening 2 days in a row.
I contacted customer support on XX/XX/2020 very frustrated.
I closed my account because there is no way, any person with sense, would allow this to continue to happen. Furthermore, the first 2 {$500.00} debits, put my account arrears, and caused payments i ACTUALLY made to bounce.
My bank, has rectified the 2 {$500.00} deductions from my account, But Iv'e contacted Current on XX/XX/XXXX, and again XX/XX/XXXX and I haven't heard anything from them.
Furthermore, they are still holding on to the balance in my son 's account, and I have not received that ; {$130.00}
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| 09/15/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I noticed four charges : XX/XX/22 EXXXX {$800.00} XX/XX/22 XXXX XXXX {$560.00} XX/XX/22 XXXX XXXX {$510.00} XX/XX/22 XXXX XXXX {$490.00} XXXX didn't recognize and I didn't make. I immediately notified my bank, Current, and they said it looked like someone had made the charge using my debit card numbers. They helped me file a dispute and said the funds would be back in my account within 10 days, as panicked I let them know that was a lot of money to me. I also informed them I'd been a victim of bad identity theft and had gotten multiple alerts recently. I never received my funds back, instead all I got was an email on XX/XX/22 saying no error occurred and no credit would be issued. I was sickened they could come to this conclusion. They said I could request the documents or written explanation used in determining the final outcome of the investigation. I made this request immediately but never heard anything from Current. I want Current to put the funds from these four charges I didn't make back in my account immediately.
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| 10/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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My phone was stolen on XXXXXXXX while I was away out of town working. I live in California and some mountain areas are remote, which was the case for where I was working. I discovered when I got back into town in XXXXXXXX that my phone was stolen. I bank with current online banking, which is also XXXX XXXX XXXX. I noticed the person who stole my phone, drained my account buying XXXX online with my virtual debit card and regular debit card which are saved in the phone. I disputed the charges on XXXX and on XXXXXXXX i was told by current bank that my disputes where not founded and I wouldn't recieve my money back. Its all I had to pay my bills with. How can they conduct an investigation in 4 days? They didn't care about my money or situation they blew it off and have not sent me copys of any investigation or how they came up with this decision. Now today on XXXXXXXX they send me email saying they will get the cops to me in 3-5 business days. Why does it take this long, because there was no investigation. Please help
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| 10/21/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with customer service
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Web |
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I received an email from Current on XX/XX/XX/XX/XXXXindicating my new virtual credit card was active. I've never heard of this bank and did not open a new account. I found an email address on their website, XX/XX/XXXX and advised them I didn't know what this was and didn't open an account. On XX/XX/ they advised me to provide my First and Last Name, City and State, DOB, and last 4 digits of the card to look up an account. I hesitantly provided this information to this random company. Again, I didn't open this account and they should be able to research from the generated email. They advised that they were going to escalate to their fraud team for review. I asked, again, for contact information so I could call and speak with someone. On XX/XX/ I received a notification that my new card had been shipped via XXXX and if I had any questions, I should use the mobile app. I sent another message indicating this feels like fraud and I need support to assist. I can't use the app because I don't have an account with this bank.
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| 11/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I am the legal guardian and grandmother of XXXX XXXX XXXX XXXX There is an associated complaint that I have already filed, case # XXXX regarding credit card fraud committed by his biological mother XXXX XXXX XXXX Currently, she has initiated or may have initiated in the past a paycard for direct deposit for my grandson which was not authorized by me. He and I plan to establish a physical banking account, not a pay card as this will be his first job at age XXXX. After being hired at XXXX XXXX and first date of on the job will be XX/XX/2022, his mother apparently ordered a pay card in his name allegedly preparing to make transfers into his account. I explained to my grandson that he will not being using a pay card and explained to his mother who continues to exploit his social security number. I have attached the guardianship document, his social security information, my license and a text message sent from mother who admits to making plans to transfer money between accounts when she is no longer responsible for him.
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| 08/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On XX/XX/2022 I made a purchase for a XXXX XXXX. I thought I was only going to be billed {$99.00}. Since this was and out of the country purchase the total came out to be {$120.00}. I thought with the conversion rate it would be {$100.00}. So I filed a dispute for the difference of {$20.00} with my bank Current. About a week later I noticed my membership was cancelled through the merchant. I talked with a current employee through their chat feature since the no longer have phone representatives. They chat employee told me they would close the dispute and I could file a new once since I no longer have access to what I paid for for filing a dispute for being over charged.Now today XX/XX/2022 current emails me and lets me know they have closed the dispute and I would not be getting a refund after I give them proof that their employee said in writing that I may file a new dispute since the merchant revoked my access to a {$120.00} course. They have stopped responding to my emails and refuse to acknowledge their word.
|
| 07/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2022 I filed a dispute for two charges with Current. I previously had money withdrawn from my account with a credit repair company. After further research I canceled the service, no services where received from the credit repair company. Feeling that it was a scam made several attempts both email and phone calls. But to no avail could not make contact with the credit repair company.
I first filled a dispute in XXXX of 2022 with Current, but no action was taken or dispute was filed. Two months later after calling again to find out what the status was. The person stated that there was no dispute filed. So on XX/XX/2022 a dispute was filed. The resolution date stated a completion of the dispute would be completed after 90 days which would have been XX/XX/2022. After reaching out several times to see what the status was, it still said the dispute is still in review.
It has now been 3 days past the 90 days and haven't received any response regarding the dispute. The amount that is in dispute is {$220.00}
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a Current account # XXXX which has been functioning without incident for almost 3 weeks. Without notice, Current Fraud Operations cancelled my pending ETF and sent me a verification request. I promptly submitted all documents ( Photo ID, Selfie holding ID, XXXX XXXX Statement ) and asked for an ETA to resolution, follow-up timeframe, contact information, etc. I have spoken to almost 20 Agents and Supervisors throughout the organization ; Nobody at Current will provide the contact information for the Fraud Unit, Executive Response Unit, Office of the President/CEO, or even a timeframe within which someone from Current will proactively reach out to me to confirm resolution. In the meantime, I have been lied to, given contradictory information, hung up and disconnected on while my access to my account funds ( presently {$340.00} ) is fully restricted ; I can not make any Inbound/Outbound transfers, and my Debit Card access is locked for purchases/withdrawals. This is tantamount to theft of my {$340.00}.
|
| 12/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In XXXX of XXXX, I tried to take XXXX dollars out at an ATM, and the money got stuck and I didn't recive my money so disputed the transaction. It's been over XXXX years and that has not been solved yet. My debit card got hacked in XXXX of XXXX, I tried to file many disputes for that and it never was filed correctly, finally in XXXX of this year I got a dispute started for an ATM withdrawal for XXXX dollars. I have not heard anything about that dispute or received a credit. I am upset because no way should it take XXXX years to settle a claim. I would like that money back from thar claim and Mt XXXX credit for this claim, because I am not willing to wait over XXXX years again. It should never take this long. I am very very disappointed and once I get my credit for this transaction I am going to close my account with current. I should not have to file complaints to get them to give me answers. Over XXXX years is plenty of time to finish a dispute. It's like nobody is actually looking into the disputes.
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
A couple different problems. The first of which is that I made a ACH transfer from an external bank account to my Current Bank bank account and it is nowhere to be found. Every other bank that Ive ever had the deposit shows up the same day. Its now been several days and I have yet to see it.
The second problem is I used my card for an authorization for a hotel, and I used a different card to pay the hotel, and even though the authorization hold was canceled, it is yet to fall off and the bank is telling me that theres nothing they can do. I know thats not true because again other banks that Ive had are able to see that the transaction is canceled and make the funds available. This bank did not care that I needed that money for another couple nights hotel stay and was sleeping in my car because I had no money. Their customer service is robotic and not personalized at all and they do not care about human beings.
Ive also asked to speak to a supervisor several times, and Ive been denied that right.
|
| 05/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have been banking with Current Since XXXX. I started to notice that majority of the refunds that were processed from the vendors I used, never have been credited to my account. If I was to show you my statements for all of XXXX and onwards, you will see atleast XXXX transactions each month listed as " refund '' but the dollar amount is {$0.00} but when I questioned the vendors about my refunds they say the refund from their end is processed. Current has scammed over {$5000.00} in monies that belong to me and should have been credited to my account, but its been 2 years, and this fraudulent way of banking has not stopped.The issuing bank is XXXX XXXX XXXX and their address is XXXX XXXX XXXXXXXX XXXX XXXXXXXX ND XXXX. Please help me recover my funds, I am a single mother who lives pay check to paycheck and {$5000.00}, if not more that is owed to me, would change my life,, I work hard for every XXXX and for a bank to not return the money, all the while the vendor has, is wrong for any bank to do.
|
| 04/14/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX And I have a debit card with a company called Current debit card and money was send from me to another person that I never sent at all. The Current debit card holder is saying that they havent found any errors in the transaction but later told me that someone else was logged into my account on XXXX XX/XX/2022 and I never sent {$4200.00} to anyone that I dont know. I really need my money back and I feel like Current debit card is responsible for what happened to my money because this is supposed to be a debit card that protect us from fraudulent transaction please give me a call at XXXX because I need help with getting my money back that owe to me please. I will also send pictures from my email where another device was logged into my account as well. I have an XXXX XXXX and have the app on my phone to where I can see all my transaction so there is no way another device should have been logged into my account I will send photos where the other device was logged into my account
|
| 10/31/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My debit card number was used on XXXX XXXX XXXX XXXX XXXX XXXX. I didnt receive any notifications that my card was used, a week later my card declined so I checked the app and noticed multiple transactions totaling {$1500.00}. This occurred thru XXXX XXXX XX/XX/XXXX. I immediately contacted Current about the unauthorized charges ( which uses XXXX XXXX XXXX as the issuing bank ) I received a form & filled everything out regarding the unauthorized charges. I was told the investigation could take up to 90 days. Fine, thats the law. I contacted a month later regarding a update and was told it would be expedited and I would receive a update soon fast forward to 2 months 91 days since the dispute was filed and I still have yet to hear anything. I contacted them on the 90th day and was told that it would be expedited again. I asked if they knew the law was only 90 days and was told Yes, they knew but they couldnt do anything. I just want my hard earned money back!
Checking account # ending in : XXXX
|
| 02/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Unusual accounz activity XXXX my ccount. I had contacted the financial institution over and over about missing monies XXXX charging my account with merchants I had blocked previously. I have recovered only bout XXXX dollars of the XXXX since XX/XX/XXXX that has been scammed or over charged mounts on my account. They have not handled my money responsibly XXXX my bank, and made it so easy for the scammer to keep taking from me over and over, .. even XXXX much as making a false Current XXXX XXXX pp o idnot recognize money being spent and donated to XXXX XXXX XXXX XXXXXXXX account on XXXX XXXX Alot of transactions weren't in my history on app o had to go through all statements available. I have an open dispute now that's their fault, paid monies to blocked merchants I still haven't been refunded. Which all charges are made by my hacker and scammer XXXX XXXX XXXX, from XXXX XXXX born XXXX made name XXXX previously from XXXX Al went to XXXX XXXX XXXX nd lived on XXXX XXXX XXXX Al XXXX
|
| 01/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
I have disputed the charges in question with the company and they are currently open claims. My issue is that they will not provisionally credit the account pending investigation. The terms state that in order to qualify for a provisional credit certain criteria must be met, one of those being " If you were billed the wrong amount ''. I notified customer service immediately, while the transactions were still showing as pending, and was told to come back once they posted, which I did. They did not post on the same date so I had to file separate claims. I was told it would take up to 90 days to resolve and just assumed that regulation E would be followed as I was incorrectly billed. I also provided the documentation showing my attempt to get the situation resolved without filing a dispute, but could not get a response from the merchant. It has been more than 10 business days since the disputes were opened and I have not heard anything from the card issuer or the merchant.
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Been side banking with Current for over a year and on XXXX XXXX I got 5 unauthorized charges from a XXXX in XXXX Florida. I have nevered travel there. All transaction where back to baxk. They said itbwas done by a virtual card, I have my physical card with me. So some one transferred {$250.00} from my personal checking account through my bank to this account and they made the transactions of {$200.00}, {$200.00}, {$200.00}, {$200.00} and {$10.00} at the XXXX in Florida. I am in a terrible financial situations now that is leading to take actions against me. I have contacted them over 15 times. Have not been able to talk to no one and ask them about resolving this matter. But 2 days before this happened I was notified by Current about was I in Florida and if known of fraudulently activities been done to this account. I told him no I wasn't aware and he hung up. This situation should have stopped before this all happened. There is no way of locking app, card or account.
|
| 03/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Someone posed as my banks fraudulent department after I had opened disputes of unauthorized charges on my account. Someone stole money from my account. Some how they had my username and password and the bank XXXX Current XXXX, allowed them to transfer money from my bank account to another bank account under them as well after seeing that someone logged into my account from a different device which I received the emails and they still let it happen. I would never use a different device to log into my banking app and to resolve the issue they want to take 10-90 days to resolve the issue and I was left with no money at all, not for food, gas to get to work they didnt care to resolve my issue fast enough. They sent me a new debit card I havent even received yet I dont even know the card number for the new card and someone tried using it already they dont have my account protected and they cant protect my funded if its that easy to get into and steal my money.
|
| 04/28/2020 |
No |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XX/XX/XXXX around XXXX my account was hacked. the person took {$500.00} total dollars out my account. It was two separate transactions at XXXX XXXX and XXXX XXXX of {$250.00} dollars. which made up the total of {$500.00}. On XX/XX/XXXX around XXXX XXXX after failed attempts to calling and chat via app ( which the app does not offer the live chat which is stated on there website. ) I reached out via email. I left several emails asking for help. I didn't receive a respond until Monday XX/XX/XXXX at XXXX XXXX. Stating after their investigation they decided to closed my account. and will send the remaining balance to my closed bank account that was attached on file. they never not once responded back about my missing funds but went ahead and closed my account. this account had all my bills and deposits from my job hitting the account. i had to scramble to find a bank to set up a direct deposit so i can reroute my money. but still no justice were served.
|
| 10/13/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
During XXXX of XXXX I noticed that an account had been opened under my name with Current ( Finco Financial Services , Inc. ) in a fraudulent manner. I had never heard of the Company, nor did I choose to open the account. I asked if there where any charges or opened the account, they refused to provide the information. I requested it through certified mail and requested the information under Section 623 ( a ) ( 1 ) ( b ) of the Fair Credit Reporting Act and received no response. Additionally, I have asked them to close it and remove it from my credit report multiple times. It is still appearing on my credit report and they claim there is nothing else they can do. This Company is utterly irresponsible and should not be in business. They do not have the capacity to service individual 's personal and financial information. They do not even require a SSN to open an account. So any one could open an account in someone else 's name with limited information.
|
| 03/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
on Sunday, XX/XX/2020, i realized that i had lost my debit card, my phones and my wallet. i contacted my bank immediately the next day with my mother 's phone to contact my bank. the name of my bank is current. i explained to my bank that someone had used my debit card and that this person was still using it. he wanted to charge me almost {$5.00} to send me a new credit card but then they changed their mind because they realized that another person was using it because when i contacted him via chat. their phone number doesn't work. i explained to current the transactions i didn't recognize and they said they would look into it. they contacted me today via my email address and told me they saw no error. i am shocked by their response as i showed all the evidence i had in my possession to show them that i was a victim. i hope you can help me get the refund of about {$1800.00} that was stolen from me. thank you in advance for your help. have a nice day.
|
| 03/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXX @ XXXX and XXXX there were two atm withdrawals for XXXX each from a location I have never been to. Hours later I noticed these transactions and you could imagine my heartbreaking surprise that someone left me with XXXX dollars just 2 days before my fathers birthday. I contact the bank right away and they agree to open a dispute like normal. This has happened in the past and it took months for a resolution, but it was resolved. This time it was done in days and they came to the conclusion that it was not fraudulent. Immediately I reached out again since of course this was not me and they told me the case is closed and can not be reopened without new evidence. Now I am at a loss wondering where I can find new evidence begging to speak to supervisors and managers but they seem to never be around. Now it seems like they are avoiding me and hoping that I give up on those hard earned dollars that were stolen right from under me. Please help.
|
| 01/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Hi, so this all began on XX/XX/2021, at XXXX am there was a charge for {$370.00} from a company claiming to be my insurance company. However my insurance company received their payment on XX/XX/2021 and only document taking one payment. I can tell it was a different company because the lettering was off from the actual company. I had filed for a transaction dispute on XX/XX/2021. After Contacting the company various times to follow up the dispute and help the case with any info I had or to even talk to a case manager. I was left blind for the process when I have obvious proof that its an unauthorized charge. I submitted pictures to them on their app but they appear to have not have used them to investigate the unauthorized charge at all. About 2 weeks later as this bank has a 10 business day policy regarding claims, the case was closed and I wasnt refunded the money that wasnt even authorized to leave the account in the first place.
|
| 08/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Between XX/XX/XXXX-XX/XX/2021 my account charged with XXXX $ worth of transactions to some company I've never heard of. I even contacted the company XXXX and they said the account was under a woman 's name. And did not match my name. I alerted current through chat support and on the XXXX. XXXX th and they told me to wait until the charges posted as they were still pending. So in the XX/XX/XXXX th I contacted support via chat and opened a dispute. 4 days later I got a email saying the dispute was closed and did not get approved. I've sent emails to them to ask what happened and why this is not approved. No response whatsoever. If they would have done any type of investigation they would have found out what I did. That who ever used my card made an account under their name and used it. That right there is enough proof tho approve my claim. That tells me they didn't even do any investigation at all and just denied my claim.
|
| 11/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020 I found that someone had hit my account with 46 transactions that were pending and I had no funds left in my account. I contacted Current Bank and told them about the transactions that were pending and was told that I would have to let them go through and then dispute. I did all that. Its almost {$1400.00} if my money thats been gone now for 90 days. I contact them several times about my dispute to be told Im still just going to have to wait, the dispute team is on it. I then ask again today to make sure that my money would be back in my account on the XXXX since it is their last day for a decision on this dispute and was told it may be longer now. Im done waiting on my money and feel that this bank has done nothing to return it. I have all information that they wanted which isnt much because I have no clue what XXXX even is, but I turned in my dispute paperwork promptly. I need help!
|
| 09/07/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Am Keep Getting and Error Message and Unable to access my account i contacted current Customer Service and they are Refusing to Fix this Problem with my account or help me gain access to my account everytime when i try to login to Current i keep getting and error we couldnt verify your account please reach out to support for assistance XXXX i have send them several emails asking them to fix my account access and they keep telling me to log out app and reinstalled it i have reinstalled the app several time still cant access my account current is being terrible to me and they are refusing to fix my account XXXX this point am requesting for and investigation for why current is refusing me to give me access to my account on my correct current device please help me with this please at this point i dont know if they are doing this for the fact the account is on hold and they refusing to fix this problem
|
| 10/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On Thursday XX/XX/XXXX my ex-boyfriend XXXX XXXX had stolen my purse containing all of my credit cards and my identification. He got gas at XXXX and here in XXXX Indiana went to the casino in XXXX and withdrew all of my money I probably reported this to current to lock my card however they didn't block it and he was able to take more money out and he also went to XXXX 's. I reported this on XX/XX/XXXX and they denied my dispute as of yesterday XX/XX/XXXX that is not enough time for them to properly investigate this. When I asked them for evidence that they did their due diligence and their judicial responsibility they denied sending me any documentation to validate their decision. This isn't fair at all. I would also like to add that I inform them that I banned from the casino all casinos no matter what state so therefore I can not get past the door and I submitted documentation that I am banned.
|
| 11/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
XX/XX/2022 I initiated an ACH transfer to XXXX of XXXX. I received email from bank notifying me of ACH transfer. XX/XX/2022 I had a starting balance of XXXX. I noticed after a few transactions that day that XXXX was missing from account but there was no transaction history. I assumed the XXXX that was missing was dispersed to XXXX but XX/XX/2022 the payment was returned as in sufficient funds. I contacted the bank and they are telling me my account was negative at time of deposit but that is not true. I am only given a XXXX limit to overdraft but they are saying my account was negative XXXX My account never showed a negative balance on the app. The bank statement I was sent did not match the information I have available to me on the app. After speaking to XXXX in customer whom refused to give me a supervisor I believe I am being defrauded by current bank. I then spoke to a supervisor XXXX XXXX.
|
| 09/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My name is XXXX XXXX I am filing this complaint for myself against current bank which is a choice financial group I had deposited {$100.00} and {$76.00} into my account online on XX/XX/XXXX at XXXX XXXX. I tried to transfer my funds to my go to bank account which is through XXXX XXXX XXXX and when I tried to transfer it it said this action could not be completed at this time please try again later but it charged my current account so it took all my money out of my current account and did not deposit it into my go-to bank account and now the money is pending and I have no money but both Banks are saying that there's nothing that they can do so nobody will give me my money nobody will do nothing for me and I'm broke losing stuff because I can't make my payments on time because those banks will not give me my money I would appreciate it if something was done about current bank please thank you
|
| 12/29/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Okay I'm going to start out with Mom banking account with Current Online Banking. Twice this year someone has been able to log in to my account and wipe my monthly XXXX check out twice also happened early this month. Also few months ago someone sent Social Security Administration a letter stating that I have changed my banking information which I did not do after Social Security look it up they said it was electronically done through my bank. I called current and they said that they did not do it. Now after signing up with XXXX XXXX they just sent me a statement stating that my credit had dropped so I looked on it and there are a couple loans that I did not do.
Update : Partial of my XXXX check was taken in three transactions ; XXXX XXXX XXXX XXXX XXXX XXXX My entire XXXX check has been taken in two transactions, XXXX $ and XXXX XXXX which only left about XXXX $ in the account.
|
| 05/24/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have open an account with fintech company called " Current ''. this company advertise to give 4 % interest on product called " savings pod '' on $ XXXX dollars in account. Company expected to credit interest every day.
Based on this information i deposited $ XXXX. I was expecting to receive the interest payment of around {$.00} on XXXX but received only {$.00}.
When i contacted the customer care they could not point me to the resource which can explain the difference between expected and actual interest amount credit to my account.
My suspicion is that company is not clear with account terms and attracting customers with wrong information. I have screenshot of the chat with customer care which i can share to show that company employees could not point to the resource or reason why there is the difference.
Here is the link about company in XXXX : XXXX XXXX XXXXXXXX
|
| 07/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I linked a few of my bank accounts to Current bank so that I would be able to send funds to and from those accounts in the future. Current Bank responded by suspending my account and blocking access to all my funds and the account. I tried contacting support through their only support channel which is email. I've send many emails, and I haven't received a response for a long time. I need access to my account, and I have a return of a XXXX purchase which has funds being returned to my Current card. I also paid for a service which allowed me to have a teen checking account linked which is now no longer active since I've been locked out of my account. I paid for a year of this service, and now neither me or the joint account holder can access our accounts. This is unacceptable, and no bank should ever be able to freeze funds and give no response or reimbursement for the funds.
|
| 08/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hello, On XX/XX/2021, I opened an account with -- Current XXXX Banking. On XX/XX/2021, I received an email from the bank saying that my account was closed, and this company gave me no explanation. At the moment my account was terminated, I had a failed withdrawal of {$1100.00} and around {$250.00} in my balance. They keep over {$1300.00} of my money. In the email that they sent me informing me about the account termination, they also stated : '' the funds will be sent to you via a refund check to the registered address of your account. '' I never received any check. I tried to call them several times, but it seemes impossible to communicate with the customer service of this " bank '' or any person in this company. I also emailed them several times, and they never answered. I thought this money was lost until a few days a friend told me about CFPB. Thanks for your help.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Ok I gave a old phone to a friend and he didnt know how to reset it after I had already reset it for him I moved and then I geuss he restored it well he went to a different person to delete my account off of it but while doing that she wired herself like XXXX dollars I confronted her told her Im calling the police I did and I sent them screen shots all of this and they basically told me Im beat now it was their faulty app that allowed them to send a reset password deal to my email which they also had access to cause Once again had my old phone and their app would not Let me setup the facial recognition at that point so hen I ant them the screen shots and every thing and they got rude basically accused me of stealing my own money me a single mom that dont do anything illegal steal my own fine money I was crying and they said sorry cant do anything about it
|
| 03/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Follow up the case XXXX.
Recently I submitted a complaint, because current bank dont let me open a checking account with all the benefits they offer to the customers. I meet all the requirements mentioned on current.com, but the bank continue denied my request. WITH NO REASON OR MOTIVE.
The company keeps telling me that they thoroughly reviewed my profile and I am not eligible for an account. I demand a clear and concise answer, with the reason why I can not open my account. It seems to me an act of discrimination and I want to be shown otherwise. Current Bank 's response was to wait 15 more days, but yesterday I wrote to the bank on its website and their response was that it was still denied and there is no additional study. The next step is a formal complaint, until they clearly show me the reason why I can not apply for an account at Current Bank.
|
| 01/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2020, I noticed that my balance was really low when i signed in to see if my direct deposit had hit yet. I started reviewing all the transactions and found XXXX charges to XXXX that were not mine. I contacted Current and filed a dispute and was told that i would be recieving a provisional credit for the charges until the close of the investigation. I have not received any credit nor have they done anything about it. I have tried chatting with them through the app and get told the same thing every time, " its in review ''. There were XXXX charges and i have listed them below : 1. XX/XX/2020 @ XXXX for {$120.00} 2. XX/XX/2020 @ XXXX for {$210.00} Total : {$340.00} I just want my money back. Any other bank i have done business with would have had this back in my account a very long time ago. If you can help me out with this, i would appreciate it
|
| 06/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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|
Web |
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On XX/XX/2021 I noticed money transfers on my acct i received to phone calls from someone stating my acct was red flagged which i believe was the person doing the fraud well they hacked my bank acct and fradulenty sent XXXX in a money transfer to a XXXX XXXX but made it look as I sent it i received emails stating my acct was accessed from a XXXX XXXX which i do not own nor to i know any one in XXXX florida whome which i pay rent to upon contacted my bank Current bank in which i was unsuccessful in my dispute they claimed they were able to recover XXXX from this acct and wanted to offer a courtesy XXXX which is wrong i work hard for my money im a widowed mother of XXXX on a fixed income i have given all supporting documents and there is no resolution to my issue please help me get what is mine. Also so this does not happen to another innocent person.
|
| 11/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Dear Sir/Madam, My bank institution, online bank Current, keeps my funds as pending ( hotel pending charges, several of them ) for almost a month, however their own policy provision XXXX 15 business days in such circumstances.
I contacted them regarding these isssues many times in the last 7 days and before as well. I also have a transcript of the latest conversation with a customer rep and was told by customer rep that my 3 pending charges over the timeframe obviously. Then customer rep contacted main office about release of these charges and they refused to release.
I have been having this issues with this bank consistently over the last several months. Meaning I have to contact them in order to get my pending funds released.
I also have recurrent payments to my insurance company which already have accumulated late fees etc because of that.
|
| 10/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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|
I enjoyed opening the account until they strung me along withholding the {$50.00} bonus promised to me upon fulfilling all of the requirements necessary using the code " welcome 50. '' I was emailed upon being direct deposited over 1,000 on XX/XX/2021, I was congratulated and told to be expecting my bonus XXXX dollars because I received a direct deposit over the amount of XXXX dollars within the first 45 days of me entering the code " welcome50. '' However after being told to wait 10 business days to receive the funds and then being told to wait 30 business days to receive the funds in an in-app chat support conversation that disappears way too quickly and then escalating the case and being told to wait 4 business days and then being told to wait 4 more business days : I have received a bonus of {$0.00}.
Only gaslighting from bots in the chat.
|
| 01/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
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Web |
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On XX/XX/XXXX I made a transfer to my wives account of over {$4000.00} to purchase a car, we both had current accounts but they were both closed from this transfer. It was from a check from my totaled car. They suspended both accounts then closed them saying they were fraudulent activity. My wife 's account had over {$4000.00} in it and mine had over {$1000.00} in it, I do not remember exact numbers. My wife received the amount from her closed account but I have not received mine. I contacted current again and they stated that another check was sent out on XX/XX/XXXX, but yet again I have not received anything. I confirmed the address ( which is below ) XXXX XXXX XXXX XXXX XXXX
XXXX XXXX, NV XXXX They stated it would be 14 days but I have yet to receive this check and am now not hearing back from the support department regarding my check.
|
| 12/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On Friday XXXX XXXX I contacted current to dispute multiple transactions made on my debit card. They were unauthorized transfers and then spends. I had not used this account in months and they unauthorized transfers were being made from a remote device in XXXX. The dispute was filed and then closed the following Monday. Customer support was unable to answer the reason as to why, and in the last current has stated their disputes team works during business hours Monday-Friday. I do not believe this dispute was actually investigated, current has multiple accusations of fraud made by them, multiple violations of normal banking guidelines, and does not provide customer support in an adequate manner. I am asking my funds be returned to me asap, or that current is investigated and that their doors closed due to massive customer negligence.
|
| 04/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
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|
My card ( Current ) was used fraudulent on many many different online charges.. I have contacted my bank on sever occasions and was not able to make a dispute because I did not at time have access to my online portal. I have since regained access and filed dispute they asked me several questions all of which I answered truthfully and correct. They have since denied my dispute saying that because card is in my possession they are not refunding my dispute. I have tried to contact them again thru messages emails and chat and always told same .. once they finish dispute all is final. There response was that because card is still in my possession that no error occurred. They was all online purchases thought. Please help.
List below are fraudulent charges that was used on my account all are online purchases XX/XX/XXXX
|
| 01/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
I filed a dispute in XXXX with Current debit customer service after my account was hacked and my money was stolen out my account and used digitally at a XXXX in Florida and I am not in Florida I am in Tennessee. Over $ XXXX was used for a fraudulent purchase I did not make, after I reached out to Current Customer Service. I had a dispute opened and was to be settled because they have location on my phone, so I did not make the purchases. And after I thought it was settled because my money was returned. Now as I of today my account back in the negative and to my knowledge it was settled until I checked my account today. I am tired of them stealing my money because our accounts should be more secured but its obviously not. I just want my money all back and I will be discontinuing using Current again.
|
| 09/18/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2023 I received an email to my work address indicating a virtual card was opened. I went on their website immediately to find contact information. There is no phone number and a bot for a chat person. I left a message via the bot and also filled out a form indicating I wanted the fraudulent account closed. I received an automated email to the form cancellation request and responded back about the fraud and never heard back from them. Then on XX/XX/XXXX I received another email indicating a physical card was in the mail to my house. I have no way to know what information they have in their systems. This is the second online bank that has done this to my work email the other being XXXX ( however I was able to chat with someone online about that one and get follow up from the fraud team ).
|
| 12/21/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
The savings pods advertise daily interest payments. My account has been open and funded for a month and no interest payments have been applied. Interest advertised at 4 % APY up to 2,000 $ per pod, and up to 3 pods per account.
After contacting Current, they said : Only a random group of participants have access to the Beta version of our Interest feature at the moment. Unfortunately, were not able to include you in this group, but well make sure to let you know when were planning to roll it out for everyone.
Weve launched a Beta in which select Current members can earn Interest on their Savings Pod. Theres no minimum balance required, and once you qualify, tap Enable when viewing an existing Savings Pod or creating a new one.
Advertising : hXXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/03/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I got a rental car from XXXX XXXX XXXX XXXX in XXXX FL, my total price for the rental was supposed to only be {$1200.00} total because I had the rental for 2 months and under the corporate agreement code I had, I was to be charged no young driver fee, and I was supposed to get a rate of {$600.00} flat per month, XXXX ended up charging my credit card over {$2900.00} total which is not the price that I agreed to at all. When reaching out to XXXX they were extremely unhelpful and told me to reach out to my bank for resolution. Current always claims to investigate these claims but denies every single one of them. I want my money back. All {$2900.00} worth, I did not consent to being charged more than {$1200.00}, therefor these funds were stolen and the bank is refusing to assist.
|
| 12/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020 I filed a dispute with my card company ( Current-XXXX XXXX XXXX ). I attached police reports and followed all directions asked. It is now going on 4 months and this company have not gave me a decision on my claim. I have made numerous of contacts, and they keep telling me it could take up to 90 days for an answer.
I patiently waited 90 days, and now they say they need additional time, but my card agreement only say a max of 90 days. Now, when I contact them they ignore all my emails. My card was stolen and used frauduently, and I have listed the transactions below : 1. XXXX XXXX {$1000.00} 2. XXXX {$500.00} 3. XXXX XXXX {$650.00} 4. XXXX {$210.00} 5. XXXX {$1000.00} 6. XXXX {$1000.00} 7. XXXX {$820.00} 8. XXXX {$1000.00} 9. XXXX {$500.00} 10. XXXX {$400.00}
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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|
I opened up a bank account with Current bank on I think XX/XX/XXXX. I won a promotion through them for XXXX XXXX On Saturday XX/XX/XXXX, I go to transfer out these funds to my XXXX XXXX and these funds get LOST. I have been speaking back and forth to XXXX AND TO Current. Each blames each other and no one knows where my money is or when I will see it. Both companies can not tell me why the instant transfer even failed. XXXX ATLEAST has customer service but this Current bank only offers chat support and not even email support. I suspect their chat is only XXXX. as I check on XXXX XXXX I am seeing many complaints and concerns with this nee bank. Can you help? I included the proof of a supervisor daring me to try and contact them over the phone, and all my emails unanswered.
|
| 06/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I had an issue with Current bank promising perks with their Premium account. They charge {$4.00} for the account, and swear you'll get fee free ATM 's and the ability to load your card at XXXX locations. The ATM 's they mark in their ATM locator are not fee free. You can not load money, only withdrawal. I requested to have my account closed on XX/XX/2021. I was told on XX/XX/2021 that the process to close my account was underway. XX/XX/2021 and I am receiving correspondence about transactions on my very active and not closed account, an account I took all of my money out of so I could close it. Any transactions made on it now are sending me into negative, affecting my already low credit score. I was lied to by Current, and am now locked into this paid Premium account.
|
| 03/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
My account was randomly closed for no reason on XX/XX/2023 and on XX/XX/2023 I got a direct despot sent to the same account in the amount of {$550.00} on XX/XX/2023 I reached out to them asking them what was going on they responded saying that they was investigating my account and they will give me an update on what was going on with my account since then I have reached multiple times regarding this matter and they keep giving me the run around on XX/XX/2023 they emailed saying they sent {$470.00} to XXXX and they have no further information from me I reached out to XXXX XXXX and they said they need a trace number to look up the funds so I reach back out to current ( XXXX XXXX XXXX ) they said stated they dont have a trace number and no further information to give me
|
| 10/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
This is current banking mobile. I request a dispute for {$1400.00} that somebody stole from me on XX/XX/XXXX which was a work check I just received at XXXX while I was at work and I seen that it said I sent {$1400.00} to XXXX at XXXX I immediately made a dispute claim at XXXXXXXX XXXX and I dont know an XXXX and and I provided a police report on XX/XX/XXXX. Once I provided the police report they refunded me {$30.00}. I had to wait 10 days for me to get a resolution for my {$1400.00} dispute and didnt get a resolution until my XXXX day and they denied it. They told me I couldnt make another dispute because it was final but I couldnt even get in contact with nobody to talk to them to explain that I have proof that somebody stole my money!! I just want my money back
|
| 01/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have an online banking account with Current.
On XX/XX/XXXX @ XXXX am a transaction came across my notifications for {$590.00} from a company XXXX XXXX XXXX. I had never heard of this company nor did I authorize it make a purchase from this company. I immediately contacted Current and they said the charge was pending and when it went through I could file a dispute. And so I did and their decision stated back to me was that no error occured. They said I could request all information in how they made that decision and so I did several times and I have never received any correspondence. I emailed and chatted and got no where. There is no one to call about a matter like this. But I did not make a purchase from XXXX XXXX XXXX. I did not authorize any purchase.
|
| 06/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
When opening the account, I was promised {$50.00} and 4 % APY savings. After transferring over {$1000.00} into the savings account, within three days, the APY was dropped to a mere 0.25 % APY. Nowhere in the emails received on setting up the account does it say a direct deposit was required for the 4 % APY. However, I received a direct deposit of over {$400.00}, but still, the APY was not reverted to 4 % nor did I receive the {$50.00} bonus payment. I contacted their customer support who continually treated me disrespectfully, and refused to listen to what I was trying to tell him. The entire thing seems like a scam, bait and switch advertising, but I can promise I will end up taking my business elsewhere as soon as I receive what I was promised.XXXX
|
| 01/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I noticed on XX/XX/XXXX that the money I received from XXXX XXXX was being pulled back off my account by XXXX. I stopped after I received my deposit, but I noticed the next day that there were multiple charges after my withdrawal that adds up to XXXX. I contacted current bank and was told to contact XXXX which I did. I was told that they didn't see the transactions that I was referring to. Then I contacted current back, and was told I would need to file a dispute, but was not able to file the dispute until the transactions was cleared. I waited until the next day XX/XX/XXXX and filed the dispute. Then I waited 7 days for them to tell me that there " investigation " concluded that they found no wrong. I didn't even get a explanation as to why nothing.
|
| 02/05/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XXXX XXXX I requested to close my account after not being able to log in after my XXXX vacation. I requested account closure and for my remaining balance which is my savings of {$10000.00} to be sent out via check. The bank responded that my remaining funds will be sent to the state of Indiana the source of the funds. Ive had my saving sitting for a year while my other funds were shifted through my checking with no problem I dont understand whos the source other than myself. I was also sent an account article and upon reading the article they legally have to send any remaining balance to the address on file so Ive been waiting for my money and its been almost a month and now the support team has not responded since that was stated XX/XX/2022
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I requested that my current account because it states on my receipt that it was closed but it never was closed. My stimulus checks went into the account account hadnt been touched for years and I will send it in XXXX for transactions were made each XXXX/XXXX dollars and I never made these purchases, I didnt even know that account was still open current bank has it under investigation when it was negligence on their part they shouldve closed my account and never left it open so now Im stuck here waiting and waiting and waiting for them to get a hold of these people, and I try to get a hold of the people that the purchases were made And I cant even get a hold of. They dont have a phone number or address not even a location.
|
| 12/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/21 I purchased and exam using my debit card. Well that exam was canceled and merchant stated they sent refund. Well refund never posted. On XX/XX/21 I filed a dispute with the bank. I sent them the email from merchant regarding refund. I was told by bank that it can take 10-45 days for dispute claims. Well ten business days has passed and still no credit to my account. I have sent several emails to the disputes department regarding claim with no response. I have also communicated with customer service who stated they will send follow up email to disputes department for an update and still nothing. I spoke with 12 people to try and get this resolved.
XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX.
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Received notification through my banking app that an ATM withdrawal was made in XXXX CA on XXXX in the amount of {$480.00}. I did not make the withdrawal, I was at home in my residence in XXXX, Colorado with my bankcard in my possession at the time the withdrawal was made. I immediately contacted my bank and disputed the transaction, and submitted documentation that I was not in California on XXXX. My dispute was denied by my bank on XX/XX/22 claiming that there was documentation that the transaction was legitimate. It could not be legitimate, and, I was not advised to file a police report during the initial report on XXXX so no police report was filed until today after being told that I would need to appeal the bank 's decision.
|
| 02/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/22 XXXX XXXX charged my account XXXX XXXX this was an unauthorized charge an I made a police report about my wallet n phone being stolen an my account was used thru the app for the bank ..they said they did an investigation but they didn't because I did one my self an XXXX XXXX is an XXXX Bitcoin n no one speaks English but one employee .they denied my claim without investigating .then I also disputed 2 unauthorized charges on XX/XX/22 from XXXX one charge was for XXXX XXXX an another one for XXXX XXXX it's a scam website an they charged my card for 2 different charges an I informed current bank about it too retrieve my funds they denied my claim as they do each an every claim staying that they investigate but they dont
|
| 04/21/2020 |
No |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
Hi im a consumer at current bank an online banking app the night of XX/XX/2020 i have transfer XXXX to my sister XXXX XXXX account because our dad just recently passed away XXXX XXXX took my money out my account and XXXX XXXX cancelled my transfer but they said their were going to send back a refund to my bank so now XXXX XXXX sent out a refund to my bank but my bank is taking me through changes also because they said XXXX XXXX process a cancelled transfer and now it's going to take my bank 2 weeks for my money to be available i have business to handle with that money and these people don't care im going through a lot since my dad just passed away i really need you guys help because this bank keeps giving me the run around
|
| 02/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I deposited a {$600.00} dollar check from my XXXX account on the XXXX of XX/XX/2021 to my Current Bank checking account. The check cleared and everything was good. On the XXXX of XXXX around XXXX {$600.00} was removed from My Current Bank checking account because the check that I deposited from XXXX months ago was canceled. After speaking with the Current customer service rep she couldn't give me a good reason other then to check to see if XXXX canceled the check. After speaking with XXXX, they have no documentation on the canceled check. They see the funds going to Current Bank but not coming back to the XXXX account. So now {$600.00} has vanished out of thin air and no one will take responsibility.
Receipt number XXXX
|
| 03/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
My taxes were filed XX/XX/2022 and XXXX XXXX and XXXX XXXX repeatedly stole the money from my account each time the irs deposited to XXXX XXXX I received denial letters my taxes were deposited again on XX/XX/2022 and they stole them again. XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX all helped each other as they have been getting loaners payday advances in my name These people began stalking me and my family installing listening devices and tracking devices these people have been terrorizing me and my family for months and has stolen my entire life I have been notifying current bank and current kept allowing these people to steal my funds. These people are relatives of mine and I just pray to get some help and closure
|
| 05/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
In XX/XX/XXXX, I initiated 3 deposits of XXXX each, after that everything went great. In XX/XX/XXXX, I received a letter via email saying that my account was closed since I violated the terms of deposit since the limit was only XXXX, I understand and I have no problem with this but i need my money right away since we are no doing business anymore. In XX/XX/XXXX, I received 3 emails regarding the 3 deposits, saying that my funds have now deposited and available. Since that day I have try to contact Current bank more that 6 times, each of them unsuccessful, since they block my account I have no other option to talk to them but via email and they dont respond, still today Monday XXXX they have not responded at all.
|
| 09/26/2019 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
We applied for a Current Card for our teen son. The online website says in numerous places that there are " No ATM fees '' ( see accompanying website screenshots ), however what they do not clearly or adequately disclose is that there are significant fees associated with ATM use by the ATM operator. The high ATM fees make this product essentially unusable for a teen with limited finances. Plus the Current fee structure of an annual fee of {$36.00} paid up front means that users who cancel their account after discovering this have been effectively charged for services not provided. Current should be compelled to provide a clearer and less misleading description of their product and the fees associated with it.
|
| 04/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I have an acct with current card acct number XXXX and i also have another acct with them for some reason when i lost my card and they were suppose to send me a new card they sent me a whole new acct number also so XXXX has been putting my stimulus money in the acct XXXX witch i open so long ago i dont remember the phone number or email i used at the time and dont have access to them anyway i have sent my picture of my id in to them all the correct info of my adress and ss # and i. Still haveing problems getting to this acct i have been trying since XXXX to get this resolved they kept the money and didnt send it back to irs for me to get the money from them they kept it and now wont let me have access to it
|
| 06/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Current Bank Opened account for the family ... .Friend Repays a loan we gave them during covid ....
They had this bank and said it be the easiest fastest way to pay me Had no problem receiving the money ....
Getting the money out was a different story ... .Two biz days to receive ...
Night before the ach transfer ... .I get a email asking me about the money who sent it and it's relationship to me ...
I answer them they cancel the transfer ... ..and restrict my account ... ..
No answer back in two days ... ..If issues why not allow the money to be sent to me? Why not ask this all before receiving it? Now I am stuck I can't pay my mortgage ... .I am hostage to them until they send out my money ...
|
| 08/19/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I file a dispute on XX/XX/XXXX and was informed that I was going to get a provisional credit for transfers that were pulled out of my account from current. And they send me emails about receiving dispute. Current even sent me email informing me that the dispute could ok say longer but a provisional credit will be return if they need more time. They told me that if the 10th day if they need more time. they will credit me. For a total of XXXX they sent me an email after I contact them about my provisional credit. Current closed my account. And I feel that they did that because they aren't following through with the dispute. I have emails and ticket conversation.im not happy with this scam through current.
|
| 02/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Yes I submitted a dispute on XXXX XXXX dispute amount {$400.00} the transaction happened on XX/XX/XXXX as soon as I noticed the unauthorized transaction i immediately reported it fraudulent charges on my account. I was told to wait till they were posted I then waited to XX/XX/XXXX XXXX contacted them again and reported the charges? My phone was stolen cards were stolen and account & XXXX account was hacked yes I did provide them with all the support evidence to support this claim. Today XXXX XXXX I was told I was denied when I had more than enough evidence showing I did not make those transactions. I know no one by the name XXXX XXXX XXXX they are the people who stole, hacked my account & phone
|
| 10/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The mobile Bank is an in-app authority only so when I had lost my phone I was locked out of the app as to the two-step verification through the phone the same with my email so I was unable to get in touch with the company at all the company in hand is Current mobile Bank. After about a month the company came out with a XXXX number I finally called the number and was able to get into the account and saw that {$3000.00} had been direct deposited and spent without my permission. I had to take a discrepancy charge. As I had to get a new phone I lost that email due to to set verification but was able to keep the current account and 2 months later have still not heard anything about the investigation.
|
| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
There was a dispute made for payment made of {$1500.00}. The money was deducted from my account on XX/XX/2023. The dispute was made on XX/XX/2023. The dispute was canceled on XX/XX/2023. The update and confirmation was on XX/XX/2023, however, the funds have not been processed back to the merchant. The funds were a down payment for a vehicle and the dispute was originally supposed to be just for fraud website where I purchased a bag. This payment along with another payment was added to the dispute which is why I canceled it. The money was not sent back to me and the merchant is implying that the funds are not sent back to them as well. My vehicle is being detained due to these accusations.
|
| 02/24/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
On internet search for high yielding accounts, I came across Current, which claimed to be a financial technology company, offering 4 % APR on my deposit. I opened an online account on my mobile phone via Current App and transferred {$5000.00} from my bank checking account online on XX/XX/23. The money was sent by my bank to Current today. I got an email from XXXX that my account was suspended and all my access to my account was removed.
I am unable to login to my Current account, and not being able to reach anyone by phone or email.
On further search, it appeared that Current was associated with XXXX XXXX XXXX out of XXXX, ND. I called them but I am not getting anywhere.
Please help.
|
| 07/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had made a purchase with a company and never received the items. Tried talking with merchant and filed a dispute on XX/XX/2021 prior I had 2 issues and won both. Also as hotel I never stated and cancelled in person. They said I wouldnt be charged and they charged me and wont refund. Filed XX/XX/2021. Still nothing keep getting the run around told it does qualify for provision then it doesnt. Prior I had a charge from XXXX through XXXX the sold me something stolen and wouldnt refund my money I filed a dispute but the Merchant refunded my money. Current the bank took 2 weeks to say they issued a provisional credit for that dispute yet it had been refunded 2 weeks earlier by the XXXX.
|
| 09/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
On theXX/XX/2020, my sons allowance was allowed to be stollen from his current card. While he slept their lack of security allowed someone to charge at the same place,XX/XX/XXXX, Approximately 20 times in a few hours. They will not respond to us we must contact them only by text. They said if we would file a dispute form they would replace the money while the dispute is being challenged. When we check on it they text that they are still waiting for a response. They have not issued his Money back, they do not allow any contact, he has started school and has no access to his own prepaid money. We filed the dispute on XX/XX/2020 and no response and no money returned so he can remove it.
|
| 09/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
On Friday, XX/XX/2022, I attempted to withdraw {$500.00} from an ATM. The ATM malfunctioned, did not disperse my money and presented a message that said something to the effect of, " Notes are not tendered, your account will not be charged. '' The next day, it showed that the transaction did in fact post to my account with Current Bank. I opened a Regulation E dispute with Current on Saturday XX/XX/2022. There has been zero communication from the company since then, their customer service refuses to let me speak to their dispute department and they have passed the 10 Business Day requirement of Regulation E to provide me with a temporary credit to cover the fraudulent transaction.
|
| 07/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I received a phone call, ( XXXX ) XXXX from XXXX, MI. They were trying to get access to account saying they were Current XXXX XXXX. Which my bank is with Current, an internet banking app, they were asking for my text confirmation number and I provide them the number to access account not thinking about fraud. They had said that I had a transaction from XXXX which was totally not true, so I " Tried '' contacting my bank through app messages because that's the only way of contacting them ... which was quite frustrating due to the fact that somebody had access to my account, he/she could not help for any kind of account freeze or anything so my only option is you guys. Please Help!
|
| 09/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
There were multiple charges I didn't authorize or make that were made minutes apart for same amount however the merchant name would slightly change on each transaction. I tried to serch and ask for information about the merchant yet couldn't find anything or never received any details from dispute team at my bank! I was just told dispute was finished and no credit would be issued due to no error found which it only took a week for their investigation which I found to be odd " normally it takes at least 10 days or longer, '' 7 days is a very fast and quick investigation which explains why I didn't get any details about it or information to be able to contact the merchant myself.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had a bank account open with current banking online and my bank account was suddenly closed when my account got closed they told me I was going to get a check issued to me because I was receiving my income tax refund to my current account and it was sent to my account on XXXX XXXX Today is XX/XX/2022 I have been sending emails back and fourth since XXXX I had finally received my check and it wasnt for my full amount that it was supposed to be they sent the check and it was for {$640.00} it was suppose to be {$720.00} and the check that was sent was INVAILD!! And I emailed them to let them know the check was invaild and no one has responded to any of my emails since then
|
| 04/30/2020 |
No |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My credit card was stolen and I filed a dispute on a transaction that was placed by someone who stole my card the store that my stolen card was used at had been XXXX, I contacted them they helped as much as they could because I had to eventually file a dispute with my card company. So I did I filed it twice and both times were denied and no one can give me reasoning on the decision of the dispute either times. They have stolen money from me numerous of times I can prove it. There even charging me {$36.00} a month for subscription which was an hidden fee didnt know it would take {$36.00} from my stimulus check that I received from President Donald Trump. Please help!
|
| 10/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2022 The amount thats was taken from my account fraudulently was a total {$630.00}. I filed a dispute immediately with my bank and my bank denied the dispute and told me that I could appeal it and that I would have file a police report and I did as well as submitted the police report to the bank.
XXXX XXXX, 2022 I was on the line with current bank when someone hacked my account and began taken money from my account. I was watching my money being depleted from my account and the person who was hacking my account was in another state from me. The amount that was taken from me was {$500.00}. And once I filed the dispute the bank did not give me my money back.
|
| 05/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
The online banking Current offered a {$500.00} sign up bonus, that is why I signed up for it. I was on my app XX/XX/22 and put the code in for the {$500.00} and it was accepted. I contacted them that day by email and they asked me where I got it and I am pretty sure it was XXXX because I just screenshot it so I would have it. I sent them both screenshots that I have and they still have not responded back to my email. The 2nd time was in a chat through the app and they said they were not going to honor it. Which I am very upset about because the code was accepted and they should have to honor there words. I counted on this money, thats the whole reason I signed up.
|
| 04/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
I received my stimulus check to my Current account and I tried to transfer XXXX dollars to my XXXX account because of having issues with being able to connect to my current account. They took the money off my account but never sent it to my XXXX account. I contacted customer service numerous times and then finally was told that my funds had been reversed and the very same day my money was sent person to person to XXXX only knows who and they won't tell me who instead they told me that I can't ever get my money back and closed my account. I need my money. I don't have any other money and someone in their customer support department stole mine. Please help me
|
| 07/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 I had a charge of {$900.00} made on my card from XXXX.
I do shop on XXXX but I never spend more than {$200.00} on XXXX. This charge was not authorized by me, and the charge did not even come from my XXXX account as I checked the recent purchased. I have disputed the charge with Current ( XXXX XXXX XXXX, XXXX FDIC ), and they did not resolve in my favor. I did not authorize that transaction and the bank just let someone make a fraudulent charge on my debit card. I just wrote up an appeal letter and I will have an affidavit signed and notarized and have it certified mailed to the company. I do not condone fraud all I want is my {$900.00} back.
|
| 09/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for a checking account with an attached bonus of receiving {$50.00} when I received a direct deposit of {$200.00}. I received a qualifying direct deposit on XX/XX/21, and received an email stating I would receive my {$50.00} bonus. XXXX said that the bonus normally is added within two weeks, but can take up to 30 business days. I have not received my bonus yet and it has been over 30 business days. I have reached out to XXXX multiple times with the promise that this issue has been escalated to upper management and they will reach out in 1-2 business days. I have been told this 3 times over the last week and a half and no one has reached out.
|
| 07/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Someone claiming to be Current my online banking. Scammed me out of all {$980.00} of my money and I contacted Current and they shut my app down and told me basicallly they couldnt help me and I believe this was an inside job ... my name email and number kept getting changed right before Current shut my online banking down .... when this person took the first batch of money Current said they will log me out all devices so it wont happen again but it did this person took more money and then thats when Current shut my app completely down and said it was being investigated but took days and days to respond with an update and then told me they couldnt help me
|
| 07/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2020 Current ( XXXX XXXX ) allowed me to enter direct deposit information for my husbands unemployment. They returned the deposit because the name did not match yet they allowed me to enter the information and for it to clear with the UI office. When I contacted them they said there is nothing they can do to release the funds even though my husband was willing to be added to bank account and was standing ready with his social, ID and other PPI. I feel this is a UDDAP violation as it should have never gotten as far as the deposits being rejected and other banks Ive banked with have never had an issue processing my husbands payments to the account.
|
| 10/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I opened an account with Current to be able to give my teens an allowance on a debit card. This is a service I paid for. I set up my account with my regular bank account and debit card. The debit card expired and the bank account kept saying I had to reverify to work. It wouldn't reverify. So I contacted Current 's customer support. They kept telling me to just reverify. Well, that was the whole reason I contacted them. Then they manually removed my bank account for me to re-add it. Now it can not be added at all, and they won't add a new funding source in the form of a debit or credit card. So I have paid for a service that they are not providing.
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hello. I bank with Current Bank. Its an online bank. I've been trying to log into the app to get to my funds. On Monday XX/XX/2021, was the last time I used the card. Tuesday XX/XX/2021 I could not log into the app to get my money. I've sent several emails to this company. They keep telling me different ways on how to log in the app but nothing has worked. On XX/XX/2021 I was told that my issue will be escalated but i haven't heard back from the company. No one is telling me why i cant use the app. I just can't. I pay all of my bills from the card that i have with them. All of my money that i have is on this account. Please can someone help me!
|
| 04/28/2020 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2020, Current Bank decided to freeze my account due to a {$1200.00} deposit from my XXXX bank account to my Current account. They informed me that a security team would review my account, and then I would be able to resume using the account. I've emailed them over five times asking for them to finish the review, and to look at my account. I only received a response twice, and they still have not completed their " security review. '' They have not contacted me, asked for any information, and do not respond to my emails. I have no way of contacting them since their phone line is down, and I can't use the chat in the app to do anything.
|
| 06/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I currently had a dispute with current bank and I was told they my dispute was fine till recently when I got an email from them that my dispute was denied and my credit was going to be removed and this was fraud someone used my card without my knowledge and I was told if I send over the police report I should be able to get my funds back and they wouldnt take the money back waking out today and my whole XXXX payment was removed and now they arent even helping me to get this fix when I was told to send over all the documents and you will be fine the dispute credit wont be removed and I was okay with that I want my money and this to be fixed
|
| 02/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2023 I have a account with current which is a online only bank. I have been trying for XXXX weeks to get funds transfered to a local bank so I can purchase a new car and they can't get my bank to verify so it won't allow me to transfer the cash. I have spoke to XXXX XXXX XXXX XXXX current and they both keep saying it's the other banks issue. I need this money so I asked to have the account money sent to me in a check and I have been told they don't do that. I have also been told to close the account there is a charge and also they can't issue a check because it's being looked into. I am just getting a run around and I need my money.
|
| 04/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/XXXX I've deposit {$2700.00} to current while I transfer my money from XXXX Current has suspended my account while my money was pending on the account today XX/XX/XXXX the deposit went to my suspended closed account which I did not consent so now my money is somewhere and Noone could help me after calling current several times 15 U.S. Code 1693j - Suspension of obligations 31 U.S. Code 3526 - Settlement of accounts 7 U.S. Code 499i - Accounts, records, and memoranda ; duty of licensees to keep ; contents ; suspension of license for violation of duty 4-214. RIGHT OF CHARGE-BACK OR REFUND ; XXXX XXXX XXXX XXXX XXXX RETURN OF ITEM.
|
| 10/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
On Monday XX/XX/2022 XXXX was taking out of my account with Current using my virtual card and used at XXXX. I have no knowledge of the charge and because current doesnt operate as a real bank or a decent mobile bank its hard to get any real answers. Today a rep XXXX which I have no idea if shes even a real person cause they dont have a phone number just support in the app said my XXXX kicked in, something I knew nothing about and never received a notification for but she said it was used. I believe someone from current stole my money cause theyre the only ones with access to my account other than me and knew about the overdrive.
|
| 11/03/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My Current Credit Card was lost from my wallet and a charge for XXXX XXXXXXXX showed up on my account. This is a secured credit card that is directly linked to your bank account and everytime it is used, money is pulled from the checking account to cover the cost of any charges.
When I saw this charge, I disputed it on XX/XX/2023 and it was denied on XX/XX/2023. They said they closed because they found no error. This is unacceptable.
They did the same thing to me earlier this year when there was {$120.00} XXXX charge. I don't have XXXX and even showed proof that I don't but denied my dispute.
The bank is called Current
|
| 04/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Servicemember |
|
My vehicle was broken into and among some of the items that were stolen when was my current prepaid debit card and I was within the cardholder agreement it's terms said if this type of issue arises and you report it in a certain time frame they will give you a charge back credit they denied my dispute I submitted a police report and the last thing I heard from them was they were not going to give me a charge back because I put money on the card which makes no sense you're supposed to put money on the car that's how you can use it please do something this is wrong and has financially set me back more than I care to go into.
|
| 05/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have current premium checking which I had to upgrade and pay for had the account for awhile and I had some unauthorized charges come up and I filed them filed out there unauthorized charge form and sent it back in an email right away they said theyd be in touch its been over 10 buisness days almost 3 weeks and Ive heard nothing numerous emails Ive sent asking whats going on wheres my provisional credit if there investagating still nothing not a word back and I ask the people at support and there rude about it say they have non of that info disputes only does but I cant reach them so Id like my credits back in my account
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX of 2023 at XXXX Central time my account was hacked into by someone in Florida, I live in Texas and never visited Florida in my life, they changed the password, changed my spending limits, changed my pin number, I was unable to access my account, I was unable to get any help from the company until the morning. I got access back to my account, but over {$900.00} was missing, I managed to recover around {$300.00} of it back but the company blatantly refused to give me the rest of the funds back from the fraudulent actions. When I discussed this with them, they basically told me that I was just out of luck.
|
| 07/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hello ... I have a mobile banking account with an online banking company called Current. My issue is that there was an unauthorized charge to my account of {$390.00} from some travel company called XXXX ... I filed a dispute on that unauthorized charge on XX/XX/2021. Turns out, on XX/XX/2021 I get an email from the mobile bank Current saying that my dispute has been closed, with no errors found, and therefore no credit will be issued to me. The bank ruled in favor of the unknown merchant, nor did I not find any further suppport from this bank and they just will not do anyyhing further, and I unjustly lost {$390.00}.
|
| 01/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/23 I filed a dispute for a transaction in the amount of {$430.00}. My financial institution, Current, says they dont have to issue a provisional credit because my dispute isnt covered by Regulation E. I read that to qualify for Regulation E protection a transaction only has to meet 3 requirements : Be initiated electronically, instruct a debit or credit to an account, and involve a consumer account. I would like Current to immediately issue the provisional credit if they are going to take up to 90 days to resolve the dispute. Its incredibly inconsiderate of them to treat me like I dont matter.
|
| 03/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have a mobile bank account with a bank called current and I got hacked and contacts added out of no where and I got my tax return XX/XX/21 and it was {$1800.00} and when I went to check it was sent to a random person in four separate payments a {$40.00}, {$1000.00}, {$500.00}, and {$300.00} payments to a guy named XXXX XXXX who lives in XXXX, New York. I reported this to the company and they are investigating it but I wanted to get more people involved to try and get all my money back and they locked my account to every other device except my own. But they said they might not get all my money back.
|
| 08/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2022 two unauthorized atm withdrawals were taken from my account while I had my debit card with me. One for {$180.00}, the second for {$20.00}. This was after several failed attempts, I woke up to 8+ notifications of atm withdrawal attempts all for decreasing amounts until the two successful withdrawals totaling {$200.00} occurred.. This is all while I had the location services set on the banking app to always allow which the app promises as an added security feature and I was nowhere near the atm that was used to steal from my account. I contacted the bank, they did nothing to help me.
|
| 02/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I tried to open an account on https : //current.com. But they refuse to help me open the product, without giving me any explanation as to why it is not possible. The main page shows the requirements for opening the account. I comply with everything that is requested, social security, state id, passport. But they continue to tell me that for reasons of the company they can not help me open my account.
I demand that the company tell me the reasons why they don't want to open my new account. Because it is very strange and I think it is because I am of XXXX origin and my English is not very good.
|
| 09/19/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I received my unemployment back pay in XXXX ofXX/XX/2020 and right away my account was hacked and I disputed the charges and then I was a victim of identity theft and every dime I had was transferred to someone else account and I disputed the transfer and then I was told that I would have to wait until 90 days to see if I could even get my money back even though I did file charges and now even though I have emailed them several times I can't get them to update my phone number so that I can log in to the app and it is very frustrated I have become XXXX amongst other things because of this bank
|
| 06/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have had the last four if my paychecks stolen right out of my account my credit card company payments have gotten sent back to me going against my credot in ehich i am trying very hard to fix also am losing everything in my storage and possibky geetting evicted from my apartment due to someone or bank error not sure which one and the worst if it u cant even call or get a hold of anyine at current to let them know what is going on .Iam so devestated by these thefts and im atill fetting no where with current bank i cant beleave what a crock of shit of customer service they have unbeleavable.
|
| 12/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I was frustrated with Current 's late interest payment. I contacted Current customer service and was provided complaint Reference ID XXXX. I was also told that to file a complaint I should email XXXX. I'm attaching an email of the auto response when I emailed my complaint to the email provided from their own customer service in this chat. In short, it bounced back. Why did they provide me an email address for my formal complaint which just bounces back? I'm filing this complaint as apparently Current didn't want to accept my complaint through the email they provided for formal complaints.
|
| 02/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
This is one of many employees at Current bank who are very and flip concerning issues that there customers address. Today on XX/XX/2023. I tried to talk with a supervisor concerning a very important and serious issue. Not to mention my overall experience and dissatisfaction of their overall customer service. This supervisor completely brushed off any concerns that I had and was very rude and downright insulting to me. This persons employment ID is XXXX and there name is XXXX. I will also include some of the screenshots of the conversation that I had with XXXX too.
|
| 08/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I intiated two XXXX transfers by linking my accounts together done on XXXX XXXX from one account to another both of them mine two separate accounts. Every since I have not been able to access my account. It has been restricted. The funds are from my retroactive unemployment. I have wrote multiple emails to them. They requested I send them where the money originated from w/ my name and last 4 digits of account #. I did still nothing. When I call the bank a recording automatically comes on and says my account is under review and I cant access live chat from the app.
|
| 03/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/2021 I received two unsolicited Debit Visa cards in two separate mailings from Current. I did NOT request these cards and have never had any account with them. The mailings included a card with a number to activate and NO explanation as to why I received the cards. I tried to call Current but you can only chat with them online.
I am highly concerned that these cards were created as a result of identity theft and/or predatory credit mongering.
I need assistance and direction as to how to deal with this situation. I DO NOT want these cards activated!
|
| 10/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My bank is withholding my money from me. I had a refund sent to me from XXXX on XX/XX/XXXX, I had XXXX different transaction sent to my bank account I got XXXX out the XXXX back. The XXXX payments I received back was for XXXX and I had another for XXXX. I reached out to them multiple times about the XXXX refund and also spoke with XXXX who informed me they already sent it out and traced it back to my banking company Current. They keep telling me wait such and such amount of days, but everytime it gets to said day it's another problem with me getting my money.
|
| 02/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have a current card and was showing a withdrawal.of XXXX dollars and XXXX dollars and XXXX dollars current says its legitimate but i don't see how I never authorized it I never signed up with anything I never heard of them I look it up on line it shows that XXXX people had reported them for making unauthorized charges and just now current said I don't get the XXXX back but I get XXXX back from the XXXX dollar dispute the name that shows up is XXXX through XXXX unthirized charges im.confused but I know they are fraudulent charges what should I do now
|
| 06/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX XXXX I was charged by the company XXXX XXXX in the amount of {$320.00} through my bank Current. I did not authorize this transaction and my card was fraudulently used. I did not come back into XXXX until XX/XX/XXXX and that is when I noticed my statement. I tried to reach out to the company but it was not able to get in touch with anyone. I reached out to my bank and they said they would investigate, however there was no proper investigation and they denied me. I am out over {$300.00} and the bank is refusing to return my money. I need help
|
| 10/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Current- Its an App/debit card for teens XXXX XXXX All transactions wired to a XXXX for XXXX at XXXX XXXX XXXX at XXXX XXXX XXXX at XXXX Deposit from my XXXX sat XXXX for XXXX I cancelled that XXXX at XXXX ( all happening as I was chatting with CURRENT ) XXXX at XXXX. They also hacked in and called me from a number listed on the internet as CURRENTS contact number. They changed my account to be there phone number and their email. In fact CURRENT as of today XXXX still had their email on file and not mine even though I have changed it many times.
|
| 11/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
In XXXX I came home and my bank account with current bank had suffered from fraud ( unauthorized transactions ) by the time they caught the fraud it had a remaining balance of XXXX when I talked to the representative about the refund check that was supposed to be sent I informed her that my address had changed because I was the victim of theft fraud assault and more. She sent my check to the unsecured address anyway and the check was stolen ( no surprise there ) not only can I no longer bank with current but they refuse to issue another check.
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I received an email asking for my Social Security number, photo of my ID and mailing address on XX/XX/2023. I verified this was a legitimate request through the customer service via the Current banking app, and provided the information. I received another email stating that my account was closed and would not be able to access the funds in said account, stating that they dont generally provide specifics related to the difficult decision to close your account and are unable to release any remaining funds on your suspended Current account.
|
| 03/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I was in the hospital and all of my items were stolen from the locker that I was given with a code. When I went to retrieve my items they were gone. My wallet, social, coat and phone were stolen. I informed the bank and they said that there was no error. There are charges in New Mexico and Texas. How can I make those charges and in the hospital?? They said I did those things. This is fraud! Ive had issues prior with this company and now I know that they steal the customers money. This is proof. This is over {$3000.00}. Please help me!!
|
| 07/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/2022 I noticed my XXXX card was being used I tried calling the numbers listed on line was told 2-3 days for a call back I have all paperwork from then of my reaching out XXXX was taking from my XXXX card and they wont call me when they email months later they said it wasnt in my favor I want my funds and I have proof they owe me THE COST OF LIVING IS TO HIGH IM A SINGLE MOTHER OF XXXX during these times coming out of Covid 19 and having to still beg for my funds u have no idea what me and my children went threw please help
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I did a cash out on my XXXX XXXX of {$40.00} after their fee it was XXXX I believe to my current account it was supposed to be instantly deposited they didn't get instantly deposited couple days later XXXX XXXX gave me the feedback never received the money in my current account still have not received the money in my current account they say they know nothing of it XXXX XXXX I have stated it was confirmed it was sent it was received Visa confirmed it current does not want to give me my money or do anything about it
|
| 01/16/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Opened current bank account for first stimulus check. Changed phone numbers and the only way to get into account is with number I no longer have. I am unable to get into my account sent them prove the money was deposited in that account. Someone emailed me asking for all my info so they can open account that was weeks ago and they are not responding to my emails. They are holding my money. Please help me I have all the proof its my account. I have an email from current that says the money was deposited.
Thank you so much
|
| 12/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On Current Bank. All I did was Turn my Credit Build Card Autopay feature Off and On due to an Alert that I turned it off. Then on yesterday XX/XX/2023 out of nowhere XXXX XXXX XXXXCurrent closes my account and told me in an email my account was closed 2 days priar to the Closing XX/XX/2023. I ask them why it was closed and they refused to help me by telling me. Apon review we decided to Close your account. We cant tell you why the account was closed and Hung up on me. I did nothing suspicious with the checking account.
|
| 10/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On today XX/XX/22 My card was charged over {$250.00} in fraudulent charges by a company called XXXX and when I contacted the card company they told me I had to wait for the charges to settle in order to investigate but that even if I dispute the charges there was no guarantee I would be credited or reimbursed The XXXX company has no contact information and is based out of XXXX I tried contacting a support email address I found via internet and got no response I would like these charges disputed and my funds returned
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have a bank called current. Current.com is their website. Login for the app is down, and there is no online banking information. I am currently locked out and so is everybody else because its currently down and having an outage. BANKS SHOULD NOT HAVE OUTAGES. I AM CURRENTLY STARVING AND CAN NOT USE MY OWN MONEY THAT I ENTRUSTED CURRENT WITH. I AM CURRENTLY LOCKED OUT, STRESSED, AND I NEED TO EAT. I TAKE CARE OF MYSELF AND OTHER PEOPLE. ALL MY MONEY IS ON CURRENT. THIS IS A HUGE RISK AND CAN LEAD TO HEALTH ISSUES.
|
| 04/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Current unfairly deny fraud claim saying no fraud occurs after I disclose THEE fact that me have a XXXX XXXXysomeone steal all money from THEE account of me. Not fair, not cool. They discriminate like most people because me XXXX American and not smart very but getting very better. People take disadvantage of me and I am tired. Someone steal all money of me from current checking account and current do not help me. I reported a call to the polices and they give to me a number XXXX XXXX. Me calling News station next.
|
| 12/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2020 for XXXX to XXXX. XXXX was not authorized nor would release my payment. Had to file a dispute with current bank app. The issue was supposed to be resolved in 90 days however they just keep telling me there is no update.
Also if you have direct deposit, pay for XXXX premium member and it is at least 500 a month you are supposed to get XXXX overdraft. I exceeded their requirements and they say I dont qualify for that and will not tell me why but their terms state all you need is the above I listed
|
| 05/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I tried to rent a XXXX truck got there and decided to cancel the transaction so I was told everything was voided and my money would be refunded within 5 days but the prepaid card company ( current ) still has a pending hold on my card I spoke to several reps and I feel like the trying to scam me out of {$510.00} so now I'm contacting you guys. The transaction happened on XXXX XXXX and I still haven't got my money bk it's not the truck rental company it's the current ppl who's holding my money and for what
|
| 08/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I had a issue with XXXX XXXXXXXX XXXX XXXXXXXX who was supposed to diagnosis and repair my vehicle for a prior service that was done incorrectly and troubleshoot a power drain. Due to issues with the dealership i disputed the charge with Current internet finance company and they recovered the funds but kept them and never put them back in to my account. The dispute was for XXXX. The whole amount from XXXX was XXXX niether party has refunded money as agreed. Here it has been a number of months no refund.
|
| 02/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2021 My card was used to purchase crypto currency without my authorization. The charges were by XXXX payments. XXXX unauthorized charges were made, XXXX for XXXX the XXXX for XXXX. Multiple attempts using the wrong card information were declined before the XXXX charges were successful. I bank with Current, I disputed the charges but was told the charges were valid. I requested the information used by them to come to the conclusion that the charges were valid but have not received any response.
|
| 11/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filed a unauthorized transaction claim on XX/XX/XXXX, Sent them everything they asked for, it is 113 days later and i havent gotten my money back or even a single update, in a email they have sent me i was told that it will be resolved in maximum 90 calendar days, let me state again it has been 113 days! all of my money is gone and they are not doing a single thing about it and are not even updating the dispute in the legal time frame the fdic has given them!!!!! PLEASE HELP I JUST WANT MY MONEY BACK.
|
| 07/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Yes my account was closed back in XXXX I have been reaching out to this bank about my available funds in the account because my account was compromised and I was told by the merchant my refund was sent to this account. They will not tell me anything keep saying its under review but in reality they dont want to give me my funds out on my account its been 3 months they have no number to call then them dont respond back to emails! Im upset because I have been patient waiting on my funds out of my account
|
| 06/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2021, The colorado unemployment services issued electronic deposit into my account with Current Bank for the amount of XXXX, the payment never applied to my account. I was sent several payments by CDLE and this one never posted. I have filed over 25 complaints given them proof including a letter from the CDLE to Current including in the letter a trace # for the electronic deposit. My account ending in XXXX with current Bank routing number is XXXX, acct ending in XXXX, and the trace # is XXXX.
|
| 12/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I had an account with current XXXX company who is backed by XXXX XXXX XXXX and initially they sent my first direct deposit back to the depositor citing suspicious activity when there was none. Then they froze my account and that was a year ago. They still hold {$60.00} of my money and I want it back. It has been a year that they say they are investigating. That is ridiculous. It was from unemployment for XXXX XXXX. They cost me a lot I lost my car and my home due to their irresponsible behavior.
|
| 03/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I went to the store the night of XX/XX/2022 around XXXX and bought something from the gas station and to fill my tank up the next morning I realized my card was gone and money was being wiped off my account day by day i dont know who stole my card but they knew my pin code automatically these skimmers have been found at a lot of stores and atms so I finally contacted the bank to file a dispute and they barely gave me updates and they denied what I said so I dont know what Im going to do
|
| 07/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 Social Security deposited {$880.00} in my current prepaid account, upon receiving deposit current prepaid closed my account and I have no access to my money, there's absolutely no customer service for me to talk too only online chat, I'm not the only one they've done this to, apparently it's a wide spread practice for this company to lock people 's accounts or close them with no way to access funds and no way to get any information, this company is running a major scam!!!
|
| 06/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/11 a transaction in the amount of XXXX was taken from my account from a XXXX XXXX PAYMENT I immediately called and chat with customer service and they initiated a dispute claim. After 45 days I received an email stating that my dispute was denied and they found no error. I bank with CURRENT CARD and they did not send an explanation why or even provide a provisional credit to my account. I was a victim of fraud and I have no clue how and CURRENT CARD will not return my funds.
|
| 11/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My account has gotten money stolen out of it from a XXXX XXXX account ( {$1400.00} ) ( XXXX XXXX ). When contacting XXXX, they asked for my information and none of it matched with the account that my money was going to. When discussing the situation with one of their customer care representatives, they said that it was indeed fraud and to have the money refunded through my financial institution. After showing these documents and statements to Current, they still have denied my claim.
|
| 12/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Experiencing financial hardship I have attempted to deposit my stimulus check from the U.S. Department of Treasury. Current Mobile bank states this check could not be verified. In turn, confirmation from U.S. Senator XXXX XXXX 's office with the verification, Taxpayer 's Advocate ID, was submitted still wasn't enough for Current Mobile banking.
Yet, this bank advertises for direct deposit to include Social Security checks which are dispersed from the only U.S. Treasury Department.
|
| 08/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My complaint starts of XX/XX/2021 when I had the amount of {$3700.00} dollars missing from my current baking app I tried reaching out to current they were not able to help other than issuing me a new debit card. I woke up today XX/XX/XXXX with {$510.00} dollars missing from current baking account once again I reached out to current and once again nothing is being revolved. I have a active police report Im waiting for. Im placing this complaint due to I need a full investigation.
|
| 04/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX my virtual debit card was used without authorization for XXXX. I have contacted the bank and they are saying they have done an investigation and found no errors even though after telling me they would provided the merchant contact information they now say they do not have the merchant information. I was at work when this happened and my virtual card is only on my cell phone which was with me at work and no one else has my number or authorization to use my card.
|
| 12/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX I moved XXXX from my bank to my daughters Card account with Current. As of XX/XX/XXXX the funds have been taken from my bank by current but Current has not posted them. A Current rep via chat advised me this am they had my funds and it should post any minute. The funds never posted. I contacted Current again and was told it would hold for 5 days. They said they did not have the funds but the first agent said they did and the funds have indeed cleared my bank.
|
| 02/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hi there, on XX/XX/XXXX my card was used without my authorization at a XXXX in Ohio for {$310.00}, and XXXX XXXX in XXXX XXXX XXXX, Utah for {$10.00}. I live in XXXX, NC. I got a refund for the XXXX XXXX directly for the {$10.00}. I had to dispute the charge with XXXX on XX/XX/XXXX. On XX/XX/XXXX, my bank, Current Bank took {$310.00} from my account with no notice. The charge says Dispute Lost-Credit Reversal. I received no written or email notice that I lost the Dispute.
|
| 05/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I recently opened an account with current. I lost my card and didnt realize it was gone, from XXXX XXXX to XX/XX/XXXX there are 25 transactions to various merchants including XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX., the total charges amount to over {$1500.00}. I closed my card as soon as I realized there was fraud on the account and I contacted support to open a dispute. They closed the dispute and claimed there was no errors
|
| 04/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My account was closed with CURRENT online banking. Due to unauthorized tranactions and account take over. I tired to report my card missing for several different type of times but waa still unsuccessful. They had no customers service live or automated service. Only contacted that was available is thru vis emails and its was even more difficult because no one returns emails. At XXXX. So by the time which was on XX/XX/2020 arizona unemployment deposited XXXX
|
| 02/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Current bank Someone made an account using my information and have contacted them multiple times to get account closed. They state it is closed and already sent me proof, but I have received nothing. I have never once been told anything about how the account was made or that it is fraud and how to move further. They refuse to help me on the phone and just state that its already closed and they already sent me proof and theres nothing more they need to do.
|
| 08/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited {$7400.00} into current account XXXX from my cashapp account that was supposed to been moved into my XXXX account XXXX from my XXXX XXXX account the 5 day money was still pending I contact them asking why was it still pending and that XXXX XXXX no records of pending payments they closed my account no response I called they said I would get email if I had a problem to email them I did no response no funds no way to get my money back nothing
|
| 03/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Current bank is a scam!!! And i been trying to get my dispute back from this bank for a min! It took for a police report for me to try to get the XXXX back that someone spent at XXXX in a whole nothee state that i never thought of or been to! If this doesnt getting settled and they dont do a right investigation! I will be filing a suit against the company! Cause thats basically leting scammers take money for no reason! I need help nd the money back!
|
| 01/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I purchased a current debit card for my daughter for XXXX. Before even having money on the card the card number was stolen and people were trying to make purchases. I had transferred {$100.00} from my bank account into the prepaid account but once I learned the number was already stolen I requested the money be returned and the account closed. I requested the transfer XX/XX/2021 and never received the money. No one at the company will contact me.
|
| 11/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My phone and bank cards was stolen I called the bank and told them there was some unauthorized charges on my account I point the one out from cash that I didn't do or use. So I waited 94 day for answer. They refused to tell me anything or haven't sent me a email or letter about my case. I started sending emails tell them I'm going to file a complaint on them then they told me my case is close. I'm still waiting on the reason my case got closed.
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
unauthorized transactions from merchant XXXX XXXX XXXX XXXXXXXX XXXX amounting to {$920.00} Atm withdraws on XX/XX/22 for XXXX $ XXXX & XXXX $ XXXX Then on XX/XX/22 another XXXX $ XXXX & XXXX $ XXXX.
It happened while i'm at work in XXXX. But my card is being used in XXXX. I called XXXX 10 mins after it happened when i notice the withdraws on Friday XX/XX/22 at XXXX pm the current card was then disabled and a investigation was being started.
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX the XXXX current bank sent email saying they had resolved my dispute they were.putting money back in my account I deposited cash on XX/XX/XXXX I transferred cash thru XXXX XXXX they took XXXX they said I was negative and said they I was not untitled to my money back how the atm charged me twice u sent me an email stating I won't my dispute and then u selteal XXXX dollarsout and have a XXXX XXXXXXXX fighting me over it they scammed me
|
| 10/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I tried to dispute transactions that occurred in XXXX in XXXX when I looked at my statement and noticed they were there. They never filed the dispute and told me they did So on XX/XX/20 they officially put the claim in and requested I send the signed forms back for my provisional credit it up to 10 business days. I immediately did that and uploaded it Here it is XX/XX/20 and I havent heard a single thing from this bank about my dispute claim
|
| 10/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
The bank im referring to is Current bank and I recently just got my account closed with no explanation, Ive tried to figure out why and they cant tell me been on the phone with the person in charge wont tell me why its closed now im trying to get my money out theyre saying they cant do nothing I have to respond to a email by fraud team i respond to the email 7 hours ago no response these people are playing me and playing with my money.
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, there was money deducted from my bank account by Current, an online bank/crypto company. A fraudulent account was set up in my name and they had all my personal information. I took care of the issue with my personal bank, however when trying to work with Current to cancel the fake account they were no help. They would not allow me to do anything without an account #, which I did not have as I did not set up the account.
|
| 01/17/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I bank with Current online banking. My account has been locked for about a month now dating back to XX/XX/2020. I was told Id be contacted within 3-5 days by their account service team which I have not. Ive talked to over 8 people and theyve all said the same thing. They wont unlock my account, contact me, or let me pull the money that was put in there from direct deposit out at all. Ive emailed them 5 times already and still nothing
|
| 12/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 I made a dispute for a transaction of {$350.00} at XXXX I never authorized and they are failing to give me a provisional credit while under investigation still. I somehow chose the wrong option when I made this dispute and they wont allow me to change it l. Even my other disputes has gone longer than two weeks no update and hasnt been provided a provisional credit. Even after I was promised it would be on my account.
|
| 10/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Rented a car for a week and was charged outrageous fees was told a total price of XXXX not including what I already paid or the XXXX deposit but instead was charged over XXXX dollars by XXXX XXXX XXXX
This was charged to a secured card via forced charge and current which is the bank allowed it and authorized this charge I never authorized this. And will fight tooth and nail over this. I want my money back and compensation.
|
| 03/14/2023 |
No |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/XXXX I received a payment from my unemployment that I been waiting on for 2 years was sent to the account. Between XXXX XXXX I was told additional info was needed. I turned in everything they asked for. So on XX/XX/XXXX I was told my account would be closed. That funds will be sent back to originator. 2 months later and I havent received that payment yet. I was told funds wasnt sent back from my back to file a report.
|
| 08/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Company Closed my account and hasn't dispersed the funds left in the account I have waited over a month to receive the check they apparently sent but have refused to provide a tracking number for and have given me 3 different answers as to when it should arrive stating 14 days to next week to it arrived on the XXXX with no proof of delivery I have spoken with everyone in the household and no one has seen a check from them
|
| 07/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I tried to submit a check with mobile checking and they kept sending emails to resubmit I contacted them about to explain to them that it would come off fraud they kept saying that it was the images they couldn't read now I get a email they closed my account for fraud when it's their fault I had money in the account. I called to speak to the fraud decision I find out they have no number for now they stole money from me.
|
| 06/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Today, in the mail, I got another fraudulent card opened in my name. I've tried contacting the company to have the card marked as fraudulent and have it cancelled with no results. The card company only has a recording and voice mail. This is a debit card issued by a company called Current. They have no email or contact information other than the phone number on the card. How do I get this card cancelled?
XXXX XXXX
|
| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
On XX/XX/2023, Current placed my account " under review '' without contacting me or providing any explanation. I contacted their support, who said they would escalate the issue. I still received no response. I contacted support again, they said they'd escalate it again, and once again nothing has happened. I've received no explanation for my account being rendered inaccessible, and no recourse by which to fix it.
|
| 06/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was out of state from the XXXX to the XXXX of XXXX. All of the fraudulant transactions happened on the XXXX of XXXX and one shortly before that. I'm reporting it to the ftc cause my bank didn't do anything about it. My account was compromised and the individual logged in and change my admins information and transfered my money to that account then too that persons account and then they transfered my money back.
|
| 05/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had a current bank account. It got hacked and charges were made. I disputed the charges but current disputed them under wrong type and said it was item not received when it was fraudulent. I submitted my police report to them and they still ain't refunded it. They closed my account out claiming I was committing fraud all because they let my account get hacked and {$700.00} stolen from me via fraudulent charges.
|
| 08/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
current bANK has stolen {$4.00}, XXXX from me i have proof attached is conversations between ; current bank and i as well as XXXX XXXX and i. i will be seeking a lawyer to prosecute all parties named will be held personally accountable for their role in this debacle of my livelyhood. THE MESSAGES MAKE IT VERY CLEAR THAT THEY HAVE TAKEN MY MONEY THIS IS A RECORD THAT WILL BE HELD AS PRIMA FACIE EVIDENCE IN COURT!
|
| 02/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Do not use CURRENT AND THEIR DEBIT CARD.
They closed my account with no reason and hold my money in their hands. No check was provided because of closed account. By the phone or email they keeping pretend they don't have my account on file, so agent is not able to help. I loose a hundreds of dollars because i used their service! I hope company representative goes to jail. The police report was filed against them
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
Current Bank. I have a balance on my card. I can't withdraw money from the card at the ATM. Customer service just XXXX me around. What happened with former balances on my card account? I'm tired of living broke. I'm tired of disappearing money. People steal. This isn't an airtight game here. Why does Current play along with it? I'll send reciepts I've had way more than {$300.00} missing from my Current account.
|
| 03/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
The bank has refused to refund my funds after merchant has failed to take the payment, its been more than a month and i had to file a complaint as my funds have not been refunded to my account the merchant has said it is not received on their end and i should speak with the bank. i have attached all supporting documents to show the funds have been taken from my account and the merchant haven't received it
|
| 01/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
My card is this transaction is with the company called Current whos issuing bank is XXXX XXXX XXXX. I am still trying to resolve a gas station hold of {$75.00} since XX/XX/2021. I did not even make a transaction at the pump and they still held my funds. When I try reaching out to them they only have a chat support. They do have a phone number but you can never speak to anyone, you have to leave a message.
|
| 07/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a dispute with my current bank card privided by XXXX XXXX XXXX on XX/XX/2022 for an unauthorized charge of {$960.00}. I was told that i would have a resolution by XX/XX/2022 witch would be the 90 days it usually takes to have a resolution. I have been contacting them to get an update on my dispute since it has been 93 days now on XX/XX/2022 and still have t received any communication from them.
|
| 11/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
My card was stolen and someone was able to access my account and i reported fraud immediately and made police report about the fraudulent activity to current which is XXXX XXXX XXXX the did a investigation they say didn't give me any type of detail or information they said no to theh cant reimbursed me for fraudulent activity they wont let me speak to aye supvisor about it i just want my funds back
|
| 07/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I opened this account a few days ago and today i added this account through my employers payroll site XXXX and linking mynvirtual card to XXXX And just about half hour agoi received a few emails first stating my cards were restricted, then and email stating the closure of my account for suspicious activity. No specific reason was given. I attached and circled the reasoning why accountnwas closed.
|
| 11/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Got several unauthorized transactions in the span of a few minutes adding up to a few minutes which added up to about {$500.00} and when reported to the bank I was told that they were valid. In addition when my new card was sent I had several attempted transaction before the card was even activated. They were not willing to refund my money or give me any information from their " investigation ''.
|
| 10/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a checking account with a bank name Current i recieved two stimulus checks to this account unknowingly the money sat in the account for over 8 months In XXXX my account was charged XXXXXXXX XXXX numerous times collecting all the funds from my account i now have XXXX XXXX in my account The bank is saying they see no fraud in the transactions but every charge have been fraud to my account
|
| 05/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a money transfer from Current to XXXX on XX/XX/XXXX. Current sent the money and closed the transaction. XXXX is claiming the money arrived. They paused the transaction and then canceled it. The money transfer doesn't show on my account at all. ANd my money has not been refunded by either XXXX OR CURRENT.
XXXX asked for proof of payment. Current has refused to provide the documentation.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account in XXXX of 2020 With current online banking I had money in my savings pod and my account was randomly suspended within the same month with no explanation at least 400 $ i contacted customer support via email numerous times and have gotten no response it is now XXXX Ive only received an automated email stating someone from the support team will beach out to me and no one has
|
| 01/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XX/XX/2022 a deposit was made of XXXX dollars into my current online banking account a deposit of which I did not send. On XXXX XXXX my current online bank took XXXX dollars out of my account saying the deposit did not clear after a month. I have reached out to both companies and neither company will offer any help to resolve this issue my account is now in the negatives by a good margin
|
| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I just added XXXX dollars to my current debit card and it was cash already in my account but some 1 at the company just told me that my account has no funds so they illegally removed all my cash that I just added. I had a little less then {$25.00} in my account and I am showing proof that I added cash to my current debit card from my XXXX account so it is supposed to be cash in my account.
|
| 12/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I closed my account a few months ago, when it was closed I asked that the secondary bank in the account be closed. Any refunds or deposits should be sent to me in the form of a check to my mailing address.
My doctors office refunded me {$340.00} to them, they have yet to send me these funds. I have contacted them 3 times, the doctors office contacted them separately but to no avail.
|
| 12/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I withdrew XXXX from an ATM at XXXX in XXXX, Pa. I notified my bank that the ATM only produced XXXX but I had withdraw and had a transaction for XXXX on my account. They said I would get a credit withiny in 10 days. Its been over 30 days and there has been no credit or no resolution and nobody from the dispute team has contacted me. I have been missing over XXXX for over a month now!
|
| 11/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Current allowed XXXX to charge my card over XXXX XXXX I filed a dispute with current they informed a credit would be issued while the did their work. I have not heard from the bank. Every time i try to contact them the only way is chat. The deny me access to a manger or someone of hire authority. They promise call backs or emails absolutely nothing. This is insane and i need help.
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I opened up a current bank account XXXX XXXX and I received my tax return of XXXX I pulled a few dollars off to spend current put my account under review and requested documents which consisted of selfie of me holding drivers license utility bill my tax return and the place my tax return came from I submitted with no problem and they close my account with my money in the account
|
| 08/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
I am being denied access to my funds by Current bank. It says my account is under review for security reasons. I have contacted Current twice now and have been told I would receive an email about the issue. I have not received any emails as of yet. When you call customer service they refuse to give you any information or let you speak to the department that handles these issues.
|
| 03/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I've been charged {$460.00} in fraudulent charges on my account and my bank provider has denied to credit for the fraud because I have no evidence supporting my claim. Ive contacted them on multiple occasions to appeal my account and they're not contacting me back for over 72 hours. I can not contact the company who applied charges to my account because they are out of country.
|
| 06/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2023 my checking account with Current Bank an amount of {$800.00} was taken out by XXXX XXXX. My account was compromised and I reported to current bank who did not investigate as they should and failed to return money that was stolen. I reported it immediately once I came back in town and yet my back still did not investigate and see that this was an invalid charge.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/23 I filed a dispute for XXXX for a transaction from XXXX XXXX. I never authorized this transaction and told the agents this numerous times. They then stated it is not under regulation E, despite me stating it is in fact unauthorized. I am due for a provisional credit as it is now XXXX business days and they are refusing against the Regulation and code set forth.
|
| 10/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My bank allowed XXXX XXXX to charge my card with a different debit card # which was different from my debit card. I switched my debit card off their app and was charged my previous card. I filed a dispute against it, but my banking app chose to side with the company for some weird reason when they said a different last 4 digits on my debit card from my current debit card.
|
| 08/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Well I was trying to log into my accounts and current bank does sound kind of closed on me or they suspended my account so I didnt know the reason why so I had use their support line online and talk to them through there and asked them why my account was suspended they didnt give me a reason why my account was suspended. Its been quite some times like a month and a half.
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
on XX/XX/2023 my account with current was closed for " suspected fraudulent '' activity yet no such fraud has occurred and the company after 3 weeks fails to release the now {$330.00} USD that is in the account any and all attempts to get a straight answer results in a ticket being instantly marked as solved with no response as if they are just hoping i go away.
|
| 11/18/2023 |
No |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a Current credit card that I have never applied for. Contacted the company to let them know and asked to be provided more information but they responded that I needed a warrant, subpoena, or other formal law enforcement request. Now I am worried that somebody has stolen my identity but this company wont do nothing to help the person affected ( me ).
|
| 03/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had someone call me using Current banks customer support line claiming to be the fraud department.
This person had my phone number & last 4 of my card already.
They used this information to acesss my account and transfer EVERYTHING to themselves.
{$3600.00}! This had to be a inside job & the bank is making no effort to contact me back about this issue!
|
| 06/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I Deposited a check in the amount of {$690.00} from my XXXX on XX/XX/2023 to my Current/Choice XXXX XXXX account XXXX Today is XX/XX/2023 and I am told my funds will not be available until possibly XX/XX/2023. The check is good and it was an emergency withdrawal from my XXXX. I was told Reg E is not followed by this bank for deposits and only disputes.
|
| 09/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have tried and been trying to get access to my funds for the last 6 weeks and by my purse and my telephone being stolen or misplaced I have yet to gain access to my friends or talk to a lie real person about the issues at hand and especially during a disaster of a hurricane and being homeless and not having any fun to get any food or transportation
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX dollars was taking out of my current acct from some one using the # XXXX after they took the money the called multiple times taunting us on taking the money. Police report was taken and police witnessed the callers male and female taunting.card was use in Florida and we resign in XXXX sc where the card was used 2 hrs prior to scam
|
| 06/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Current the banking app randomly said my account was under review for fraudulent activity although nothing was fraudulent, they asked me to confirm mg identity and I did and they just closed my account down without telling me why after I asked repeatedly. They also said they arent reimbursing me for the {$350.00} that was in the account
|
| 05/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/2023 current bank closed my account I have funds in my account I have been emailing them for a whole month now & no response about the funds in my account & when will I get a check for my funds? I know for a facts the refunds have been sent to that account and they will not & have not responded or reach back out to about my money
|
| 08/30/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
Received an unsolicited credit card in mail from Current. Shredded card and did not use the account. Received email today stating that I would be charged an inactivity Fee and Escheatment Fee and a closure fee if we choose to close the account. Checked credit through XXXX and did not see this account. Also froze credit through XXXX.
|
| 01/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
My account was closed for no real reason. I reached out to the company and they completely ignored me. I then filed a complaint with the XXXX and yet again they lie and gave false information. Nobody has said anything to me, I still have not received the money that was in the account and no one has reached out to me about anything.
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I filed a dispute in regards to an unauthorized transaction of {$1000.00} made out to XXXX XXXX XXXX I'd like to receive a provisional credit earlier than 10 business days. Most banks would do it but this bank is telling me they legally can not. I have XXXX XXXX in my account. I need my money back and I need it now. Ty
|
| 01/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I contacted current this summer to close my account and receive a refund. I was overcharged for fees and they continue to charge me fees. Also, they have not sent me a check for my money. I want my money back via a direct deposit to my bank or a check. I do not want gift cards. Please help me They owe me over {$500.00}
|
| 02/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I contacted the bank on several occasions to dispute fraudulent withdrawals and debit card transactions.
They are the following : XX/XX/2021 {$290.00} XXXX XX/XX/2021 {$500.00} XXXX XX/XX/2021 {$840.00} XXXX XXXX XXXX All 3 transactions are fraudulent and the bank is refusing to put the money back into my account.
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Has no way to close accounts. Makes it very difficult to close- have to go thru customer service which one they know its an account closure, wont respond. Finally got thru and they refuse to refund the prorated account fees that I paid in advance. This is a disgrace, they are stealing from kids and low income people
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American, Servicemember |
|
I am a user on my daughter XXXX XXXX account. They closed it suddenly but they refuse to give us the full account number so I can change my direct deposit information at social security. They returned my first check that went to that supposedly closed account but refuse to return my last one that was almost XXXX
|
| 10/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
There was an unauthorized transaction on my account by a bank in XXXX called XXXX XXXX for {$800.00} on XXXX and another on XXXX for {$100.00}. I submitted all the proof that was needed to show that I didnt not authorize this and they have been just giving me such a hard time about getting me my money back.
|
| 09/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
A Bank Called Current, ( Routing number is XXXX ), I have a checking account with them and I have more than XXXX US dollar available balance inside, but last week they closed my account and ban my online access, they also dont want to mail me back my own money by paper check, so I want to complaint them.
|
| 05/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Current Card took my deposit of XXXX dollars and then closed my account for no reason at all I tried to get in contact with the company but they take hours to respond and have no immediate support that can help me with this issue. Now i don't know when or if I will even get my XXXX dollar deposit back
|
| 04/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I had unauthorized transactions on my account, and Current chose not to return my funds. It was over {$400.00}. They said they found no fault. I can't speak to the dispute department ; I could only email them, and they don't respond for days and tell you XXXX to XXXX hrs ; however, that wasn't true.
|
| 04/26/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
friday XX/XX/2021 at XXXX my bank called me explaining the see some unusual activity in my account and they were going to to stop the activity but at XXXX i went into my account and notice i was missing {$2700.00} in my account someone went into my account and transfer money to someone I don't know.
|
| 10/30/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
|
Web |
|
|
The Current debit card was sent to me, I used it, paid balance and now the card company says they can not find my phone number or email address. The company will not assist me in any way I am afraid someone is using my card and I can not close the account. I can not even log in to view my account.
|
| 10/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
This company is refusing to give me my money and refusing to reopen my account I have contacted them everyday and they refuse to respond to me or give me insight on my funds they need to unlock my account immediately and let me withdraw my money my phone is XXXX last four of ssn XXXX XXXX XXXX
|
| 12/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
There were charges on my card that were unauthorized. I had to file two separate disputes. I am supposed to get a provisional credit of XXXX because Im protected for unauthorized charges. I got the replacement card however the 10 business days is XX/XX/2020 and they still have yet to issue it.
|
| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I contacted yall today to updated my address to motel address I am staying at because I dont have access to my old address no more to get my new card but your agent told me I cant I want yall to update my address from XXXX XXXX XXXX XXXX XXXX PA XXXX to XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX.
|
| 08/07/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This bank holds pending transactions for ( 30 ) days which should be illegal.When you get a hotel or something and they place a security hold on funds once the hotel release those funds the bank holds them for ( 30 ) calendar days which is illegal and they should be liable for a lawsuit.
|
| 01/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 the Merchant XXXX XXXX charged my debit card twice for {$18.00} & {$21.00}. This transaction is fraudulent and I have filed a police report. I disputed it and current said I lost my claim. If current does not fix this issue I will filing a lawsuit in small claims court
|
| 07/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I closed account due to customer service and was told my balance would be transferred to the funding source on account my other bank and I never received it all the money I have also i cant get a response no contact I would like for the money to be immediately transferred to my bank
|
| 07/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
Current.com was to send me and my child a credit card. The card never arrived. The company never answered emails/call/texts to address the missing card issue. The company has not addressed securing my Personal Information and Sensitive Data being collected. Current.com. Current App.
|
| 09/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have reported the transaction as an authorized and try to dispute it with the bank, but the bank has failed to do enough research to see if the transaction was an authorized or not, and has refused to provide me the information to use to determine the transaction was authorized
|
| 07/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
My bank did not refund/credit my account after someone had stolen my money. I filed a police report and emailed it to them. They didn't give a written response as to why they didnt refund the money. The date of the transaction was XX/XX/2023 at XXXX for the amount of {$480.00}
|
| 08/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a dispute regarding a charge. The bank did not resolve within 90 days.
Dispute was resolved on XXXX day after I contacted them twice daily.
It was not resolved Im my favorite.
I thought 90 days was max if not a penalty would be applied.
Current bank disagrees.
|
| 12/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I went to the store to buy items. Their machine ent down. They said they couldnt give me items because transaction didnt go thru but it came out of my account. I filed this dispute on XX/XX/2020 and was supposed to get a provisional credit and they have yet to give it to me.
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 an unauthorized transaction for {$250.00} came out of my account. I tried to working it out with the merchant in question. They refused. I spent countless hours dealing with my bank and they also acknowledged it was fraudulent and would not refund the money.
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
hi i have two disputes open with current bank from XXXX XXXX it still is in review the charges were in XXXX XXXX XXXX XXXX and i can prove where i was with XXXX timeline also they denied multiple transactions but approved two and i didnt recieve any notificationp
|
| 01/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I transferred {$2000.00} to an external account and my bank then closed the account 2 days later. I asked about my transfer/deposit and I received no answer. I need assistance making sure they deliver my transfer as promised and handle the funds as instructed,
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX from XXXX XXXX, dispute opened, provided documentation showing I requested cancellation from the company. Current decided to close my dispute and not honor the refund although the service was never received and a request for cancellation was submitted.
|
| 12/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XXXX I try to withdraw XXXX $ from ATM but was assessed with XXXX withdrawal which was an error I try merchant and the current card hold dispute! No one emailed updates its passed the timeframe of provisional credit as this matter fall under regulation E
|
| 09/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
In XX/XX/2020 I ask social security office to put XX/XX/2020 deposit onto my current card. When XXXX got here I didn't receive it. I was told by social security XXXX and XXXX if thecompany that received it dont send it back to them then I won't get it
|
| 08/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
It was an unauthorized transaction in the amount of {$530.00} that happened on XX/XX/2021 at XXXX. I filed a complaint with current and they denied my claim. Stating that I was the one who did the transaction and I was not aware of that transaction.
|
| 11/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XXXX I went to a a atm it gave me a error and XXXX could not dispense money but the transaction is posted to my account as Id I did. Get the money I disputed but I want my money back in my account now. I know current doesnt like to follow the laws
|
| 11/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XXXX XXXX stole my phone and made transfers to his friends from my account and stole my money. I contacted current bank right away and they checked into it and said there was no errors and I would not get the money back or anything done about it.
|
| 10/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I ask my bank to close my checking account a month ago which is XX/XX/2023 and they wont close it and kept it open Im not interested of having this checking account ending in XXXX open due to their new terms and conditions they wont close it
|
| 02/16/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My current bank account was hacked for {$500.00} XXXX on XXXX XXXX. I filed a dispute with my bank letting them know it was not me and the charge was not authorized. They proceeded to close my dispute and told me I could not be credited
|
| 12/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
ATM withdraws made in a city I have never been too, 30 minutes after I made a transaction to confirm my physical location. Bank declined my dispute without doing any investigation, and are refusing to provide details of anything
|
| 08/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have sent evidence to show the bank I received a wrong order and that I tried to resolve it with the merchant but the bank didnt try to solve the issue and have refused to issue me a refund after sending them all the evidence
|
| 08/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I have my XXXX pay that was sent to card on or around XXXX XXXX and locked myself out app due to me having a new number and curries making it difficult to reach or reach out to me about this matter I cant call or talk to anyone
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I was in XXXX from XX/XX/2021 to middle of XX/XX/2021 and there was charges on my account that I didnt make I sent them a copy of my XXXX from police department so money from those dates should be put back into my account
|
| 11/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
With me being a current victim of Identity Theft/ Fraud and populating the required reports to support my dispute claim. A denial and termination of membership with Financial Institutions was immediately enforced.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Very frustrated I contacted the bank today XX/XX/XXXX, its been past 10 business days I still havent heard anything my card was used in XXXX XXXX FL I am a Pennsylvania resident this is beyond ridiculous
|
| 08/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I attempted to open an account and was denied. When I asked why I was denied I was told by someone in the fraud department that I they could not help me and they couldn't tell me why. See attached email.
|
| 01/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I filed a compliant with current about someone taking money from my account. They said that they did not see evidence of fraud. Most of the purchases were made in the state that I do not live in.
|
| 06/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
I downloaded the wrong app. And tried to cancel it. The app needed my social security, and I.D the app is Current online banking and i just want to protect my social in case this is a scam.
|
| 07/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
An account was opened in my name. I received a debit card at my house asking me to activate it. I did not open the account. I have contacted them via email and they refuse to respond.
|
| 11/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I am owed a provisional credit while waiting for investigation I would appreciate that because that transaction should have fell off anyway my money shouldnt have been taken
|
| 11/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have been a victim of identity theft and current bank and XXXX XXXX refuse to reimburse my money even though I have a police report and have sent them all the information
|
| 12/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Company close my account without reason left me stranded without access to my funds I cant even buy diapers for my son I cant take money out or stop my direct deposit
|
| 06/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
On or about XXXX XXXX I Deposited : {$5000.00} Dollars on my Current Card after that deposit my Card was closed without me knowing and I try to settle and to no avail
|
| 09/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Filed a dispute on a charge back on XX/XX/XXXX for a charge for items I never received they said it will take upto 90 days it's pass 90 days and nothing has happened
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The banking app current and I have had Very long dispute that they refuse to keep there word or follow the federal laws regulations about how this is to be handled.
|
| 04/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
OnXX/XX/2021 at XXXX XXXX I was charge for something I didnt make for XXXX I called the bank and the bank did an investigation and didnt find any fraud activity.
|
| 09/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
unauthorized transaction/ unreceived item dispute denial. i receive no item but Current still denied.
I paid for something I didnt get and they refused to help
|
| 08/06/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have reported to the bank that my card was stolen and was used to make unauthorized purchase, the bank failed to acknowledge that and resolve the dispute
|
| 08/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
The light company said they sent my money back a month ago and the bank is steady saying they haven't received the payment yet and I need my money now
|
| 03/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I never got my pay from my job my job has showed me where the funds where deposited to my account the bank did not deposit my paycheck into my account
|
| 11/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
I have a current bank account already but I need a new card and when I try to login it says my application is under review... This is some XXXX!!
|
| 08/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Someone I know stole my card to my " current '' bank account and they've refused to refund me my money and investigate the situation.
|
| 03/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
{$770.00}. XXXX XXXX XXXX They trying to false charge my account for a debt when I have proof saying they was sending it back To Me
|
| 04/30/2020 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
IRS direct deposited my stimulus nothing is in my account I can't even log in to my account tryed ATM I have a card nothing there
|
| 08/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I opened two current card from current.com. I since requested they be closed. I need written verification these card are closed.
|
| 05/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I just asked them to unlock my debit and their refusing to. They have been combative for a week.
|
| 11/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I dropped my card at XXXX and someone picked it up and is still trying to use it unfortunately
|
| 07/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2022 for XXXX $ I've tried to dispute the charge but the issue has yet to be resolved.
|
| 08/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
All the transcations from XXXX XXXX was unauthorized nor was my name on the gaming account
|
| 03/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
My identity was compromised by someone and my XXXX check went to a fraud account
|
| 11/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Today is the 10th business day I still havent received a credit to my account
|
| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
They took mommy money and put me in the negative when I shouldn't have been
|
| 12/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had about {$2300.00} stolen off of my current bank account overtime
|
| 01/27/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
|
| 01/26/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Servicemember |
|
|
| 01/17/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 01/11/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 01/07/2024 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/01/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 12/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 12/14/2023 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
|
| 12/12/2023 |
No |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
|
| 12/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 11/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Servicemember |
|
|
| 11/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 11/22/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 11/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 11/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
|
| 11/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 11/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 10/30/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/30/2023 |
No |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 10/27/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 08/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 08/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web Referral |
|
|
|
| 07/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
Older American |
|
|
| 07/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
Servicemember |
|
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 07/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 07/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 06/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 06/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
|
| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 06/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 04/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 03/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 03/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 02/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 02/13/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
|
| 02/11/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 12/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 10/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
|
|
|
| 10/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 09/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 08/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 08/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 07/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 06/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web Referral |
Older American |
|
|
| 05/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
|
| 05/27/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 05/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
Older American |
|
|
| 05/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 05/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
|
|
|
| 05/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 04/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 04/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 04/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 04/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 04/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Phone |
|
|
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 03/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 03/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Postal mail |
|
|
|
| 03/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 03/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 02/26/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 02/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 02/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 02/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 02/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 02/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
|
| 02/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
Older American, Servicemember |
|
|
| 01/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 01/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 01/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 01/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 01/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 01/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 12/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 12/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 12/29/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American, Servicemember |
|
|
| 12/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
|
| 12/08/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 12/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 12/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 11/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 11/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 10/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
|
| 10/21/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 10/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 09/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 09/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
|
| 08/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 08/22/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 08/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 08/13/2021 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Trouble using the card to pay a bill
|
|
Phone |
|
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
|
| 08/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 07/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 07/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 07/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 07/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 06/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 06/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 06/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Phone |
|
|
|
| 05/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 04/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 04/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Phone |
|
|
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 03/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 03/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 02/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 02/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 02/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/28/2021 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 01/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 01/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 12/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Referral |
|
|
|
| 09/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 08/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
|
| 07/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Phone |
|
|
|
| 07/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 06/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/08/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
|
|
|
| 11/12/2019 |
No |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 06/28/2019 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 05/28/2019 |
No |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|