Financial Warranty LLC CFPB Complaints
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| Date Received | Timely Response | Product | Issue | State / Zip | Submitted Via | Tags |
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| 06/15/2023 | Yes |
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Web | |
| I received a phone call from this company about reducing my debt and improving my credit score. I was told, verbally, that they would verify my debt with all my credit cards and other creditors. they also told me not to pay anything to any company and ot keep a list of any creditors that called me. I electronically signed an agreement with this company on XX/XX/2023. They were going to charge me XXXX a month, for the first three months, then XXXX a month for the remaining 21 months of the agreement. However, once my husband read through the entire agreement, it was only to verify my debt through third party collection agencies. None of my debts are currently in collections, and therefore there is nothing to dispute. My husband tried to call on numerous occasions to cancel, and each time the phone was busy and he was then disconnected. They charged my debit card XXXX on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The only communication I received from them was on XX/XX/XXXX, when I I received a call that they were having a problem processing my payment. My husband spoke to one of the agents, named XXXX, and told him the payment was debited to his account on XX/XX/XXXX. We inquired exactly what they had done for us so far, and we never got an answer. My husband told them we wanted to cancel, they switched us to another person, who put us on hold. After a long hold we were told someone would call us back at XXXX XXXX. I missed that call, and when I called back a few minutes later, I was put on a long hold and disconnected. Now today, after telling them we wanted to cancel, my debit card was charged another XXXX. I tried calling, and nobody responds to my calls or the email I sent to cancel. They told us one thing on the phone when we started this. This company is promising services that they do not provide, and hopefully they can be fined out of existence so nobody else gets ripped off | ||||||
| 04/01/2022 | Yes |
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Web | Older American |
| on or about XX/XX/2022, I hired financial Warranty to help me with my credit I was told by there advisor to put a stop payment on my pay day loans, so I called my bank and paid {$90.00} to put a stop on them. well the bank didn't tell me that it would only keep them from going through if they did a vch, but they didnt they used my debit card instead which they went through. I called financial warranty to tell them what had happened and while I was on the phone with the advisor he put there payment of {$200.00} U was not aware of this until I hung up and called my bank. I called them back and tolled them I didnt want to go through with this and that I wanted a refund because they had taken all the money I had left in the bank and that I could not pay any of my other bills. Sense that day I have been on the phone just about everyday still trying to get my money back. I just called them again this morning and they said it was still in the works. please these people are thieves they have put me and my credit in worse shape then it was before hiring them. I am behind now on all my credit cards and I dont no what to do. I am XXXX XXXX XXXX XXXXXXXX and am now having trouble getting into a home because of my credit and the fact that I'm behind on all my bills. | ||||||
| 10/12/2021 | Yes |
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Web | Older American, Servicemember |