Federated Student Loan Services CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/07/2019 No
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Can't get other flexible options for repaying your loan
  • MA
  • 02062
Web
I was in touch with XXXX XXXX because I am part of the Public Loan Forgiveness program and I was wondering why my bill was going up and come to find out that my income driven repayment plan was being submitted saying I have XXXX kids because I was using a company called Federated Student Loan Advisors who would send me only page 4 of the request every year and I'd submit my pay stub information and they'd submit it to XXXX XXXX for me. XXXX XXXX alerted me to the scam and made a note on my account and I cancelled my services with Federated Student Loan Advisors but they ask you to sign this the below email which feels kind of suspect as well. I alerted my bank as well so that they will stop any further payments and will now just submit directly with XXXX XXXX each year on my own. Waiver of Liability Whereas Federated Student Loan Advisors is performing financial, processing, consolidation, servicing, monitoring, annual loan re-consolidation re-filing services. To client mentioned no longer wishes to have these services. Client wishes to forfeit, discontinue, and cancel clients monthly fee credits and the completed all services. The client also hereby chooses to pick a course that causes a lot of services to stop and loan re-payments to go up monthly. The client wishes Federated Student Loan Advisors to secure files of all client information including security pin. Client will hold Federated Student Loan Advisors FREE from harm or liability in this client initiated action by signing below.
08/16/2018 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Received bad information about your loan
  • FL
  • 32803
Web
I recently became unemployed and thought I was calling XXXX to enter a forbearance and ended up talking to XXXX XXXX at XXXX XXXX XXXX XXXX, and later to his " manager '' XXXX XXXX, who convinced me ( in my desperation to not have the {$270.00} to come out of my account ) to switch my loan over with them. They stated that XXXX was being accused of " fraud '' and they could me a student loan forgiveness in which I would only have to pay {$19.00} a month. However, first there was a fee of {$690.00} to switch it over, with a monthly fee of {$230.00} or biweekly of {$110.00} in 6 payments. They gave me a " discount '' of {$590.00}, " only '' paying {$99.00} biweekly. Later, I researched them and saw several bad reviews and went to my bank, XXXX, and was advised to get a new debit card so they couldn't take money out of my account, instead of " stopping payments '' because that would cost me {$25.00} a month. I reported them to the Federal Trade Commission and was advised the same and to block all their calls and have no further contact. I have yet to make any payments to them. The following contact information I have for them is : XXXX XXXX & 10 phone numbers I can provide should you need or want them.
01/17/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TN
  • 38115
Web
I have contacted the company XXXX XXXX XXXX XXXX but they are closed. My loan was transferred to XXXX and my credit report shows the same amount for XXXX XXXX XXXX and XXXX as if I own both loan services. I have also received a letter stating that my loan has been forgiven.
10/10/2023 No
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Problem with forgiveness, cancellation, or discharge
  • TX
  • 75020
Web
I was attempting to resolve the issue with my student loans because of this school closure try to come find out it was a scam
01/24/2024 No
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AL
  • 36701
Web
10/02/2023 No
  • Debt collection
  • Federal student loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 32773
Web
10/02/2023 No
  • Debt collection
  • Federal student loan debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 32773
Web
02/16/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 76137
Web
07/12/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CT
  • 06480
Web
04/09/2019 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Don't agree with the fees charged
  • IN
  • 46407
Phone
03/25/2019 No
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Can't temporarily delay making payments
  • NJ
  • 07112
Web