Express Cash Mart Management CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/03/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Incorrect information on your report
  • Account status incorrect
  • WI
  • 54449
Web
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX (XXXX) reported a 'placed in collection' balance of $XXXX to XXXX on XXXX XXXX, 2017. They reported the original creditor as XXXX XXXX XXXX of WI with an open date of XXXX XXXX, 2017. I do not have a balance with this creditor. This appears to be a 'new' balance, which resulted in a significant credit score drop. Over the past couple of years I have received random phone calls and emails from similar payday loan companies threatening to proceed with arrest warrants, direct contact with my employer, putting my social security number on hold, etc. Additionally, there was direct refusal to validate the debt.
04/15/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TX
  • 78249
Web
I request the original disclosure of my loan ( cash mart express ) from collection agency but they said ; that they can not provide me with that. I just want to make sure the payday loan debt is mine, because I do not recall if I had any payday loan after my bankruptcy on XXXX. But XXXX XXXX XXXX insist it is mine without any prove or even written notice. they placed a collection on my credit report without any notice letter or prove of who is the original creditor phone number or address or any documents. The collection agency must provide me a document to prove validity of debt. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX NY XXXX ( XXXX ) XXXX - XXXX
11/30/2017 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • WI
  • 53204
Web Servicemember
I received a notification today that a collection was added to my credit report in the amount of XXXX. I did not receive any dunning letter or written notice allowing me a chance to dispute the validity of this debt before being placed on my reports. That is a violation of my rights and I want this alleged debt removed from my credit reports immediately!
10/27/2015 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • IL
  • 60645
Web
Lender sent me a contract saying first payment due on XXXX XXXX, 2015 for {$72.00} but on XX/XX/XXXX2015 they took {$83.00} from my bank account they said I owed from a prior loan that 's not true loan was merged with new loan new loan new contract. Loan # XXXX been paying on loan for over a year, now they calling harassing my reference everyday.
11/18/2015 No
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • IL
  • 60189
Web
I started with an installment loan of {$200.00}. I have been paying on the loan since XXXX. It has noe accumulated to over {$600.00}, and the company assigning my wages. I never saw a court order and sent a letter by certified mail to stop the assignment. How long can they collect? Will the letter stop the wage assignment?
05/11/2015 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • WI
  • 537XX
Web Servicemember
They contacted me by email and telephone. I made payment arrangements to make a payment on XXXX/XXXX/2015. They are still sending threatening emails and called my employer and a family member. My family member just called me wondering if I was ok. They did this on XXXX/XXXX/2015
06/26/2020 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MO
  • 63111
Web
This debt is not mines because I never applied for a loan with this company and it was identity theft. I have contacted this company numerous times to tell them this and they still have this debt on my credit report.
10/04/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • WI
  • 53208
Web
09/08/2015 Yes
  • Payday loan
  • Can't contact lender
  • IL
  • 60617
Phone
02/13/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • IL
  • 62207
Web
02/11/2015 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
Phone
12/16/2014 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • IL
  • 60060
Web
11/11/2014 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • IL
  • 60060
Web
10/10/2014 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • IL
  • 60622
Web
09/18/2014 No
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • IL
  • 62025
Web
05/16/2014 No
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • MO
  • 64132
Web
05/13/2014 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • IL
  • 60446
Web Servicemember