Exodus Movement, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
09/21/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • XXXXX
Web
Around XX/XX/2021 and XX/XX/2021 my account was hacked, and the following crypto currency was stolen from my wallet : XXXX USD Around XX/XX/2021 My Exodus wallet that held my funds was running slow and glitching out, so I had to put my PIN number in again. Had a hard time doing anything with my wallet. I talked to Exodus, and you told me to turn my tablet off and on again and it would help connect to the XXXX. So, I tried that. It seemed to work a little better, but I was still having problems with it. Thats when I decided to buy a new tablet with a new email that had nothing on it. Moved that wallet over to that new tablet. At first, I wanted to create a new wallet, but the old wallet didnt allow me to send my funds over. Once I put the same wallet onto the new tablet and new pin, it seemed to be working fine, then between XXXX XX/XX/2021 I did not use the app at all, nor did I look for it whatsoever ( please see screenshots attached below ) and when I opened it a few days later all my funds disappeared. I contacted Exodus more than once stating that my account was hacked and they are not taking responibility for this, and not helping in any way, they neglected me and even sent me a letter from their lawyers.
12/17/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • XXXXX
Web Older American
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX which were transferred from my wallet : XXXX utilizing your services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in their institution which is regulated.
10/05/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • GA
  • 30907
Web Older American, Servicemember
Exodus- I transferred {$2500.00} on XX/XX/23 at XXXX XXXX. When I went back to retrieve money, someone had stolen from my account. They assigned a special security number that was written down. So how is this possible?? On XX/XX/23 at XXXX XXXX, from my secured account, someone purchased Bitcoin in the amount of {$500.00} and another transaction on XX/XX/23 at XXXX XXXX, in the amount of {$1800.00}. On XX/XX/23, they sold Bitcoin {$1400.00} at XXXX XXXX, and XX/XX/23 sold Bitcoin for {$900.00} at XXXX XXXX. All my funds disappeared.
11/05/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • XXXXX
Web
On XX/XX/2022, I fell victim to multi-layered scam operations run by XXXX XXXX XXXXXXXX which involved me making deposits for a total amount of XXXX XXXX from my Exodus account to fraudulent investment firm ( s ).
04/13/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • SC
  • 29582
Web Older American
02/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • MN
  • 55102
Web
12/13/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • XXXXX
Web
11/15/2022 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • AL
  • 35004
Web
11/15/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • OH
  • 44022
Web