Everest Receivable Services Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/18/2023 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PR
  • 00646
Web Servicemember
I/ we are writing in regard to the recent undesirable act of telephone contact by Everest Receivables Services ( ERS ), and/or its affiliates made to several members of this family. The companies that may be affiliates of ERS are believed to be DNF Associates, LLC, and XXXX XXXX XXXX XXXX XXXX. This contact may be associated with a collections account that is currently under a Federal government complaint/dispute related to an account on file that may be erroneous. A letter dated XX/XX/XXXX, from XXXX XXXX XXXX XXXX, indicated the sale of this account to a third party, with a reported sale date of XX/XX/XXXX with a particular dollar amount. However, on a credit report Dated XX/XX/XXXX, a higher dollar amount is shown as " written off '' or " charged off. '' This raises concerns that XXXX XXXX XXXX XXXX XXXX be reporting different amounts for fraudulent gain. It is believed that XXXX XXXX XXXX XXXX has reported different amounts on financial reports and profit-loss reporting to favor their institution while at the same time reporting higher charge-off amounts on consumer credit files to detrimentally impact the consumers ' creditworthiness. XXXX XXXX XXXX XXXX XXXX have violated several consumer protection laws, including but not limited to the Consumer Credit Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collection Practices Act. Telephone contact by ERS was made to multiple telephone numbers that this family uses for employment purposes. Contact has been established via the telephones that are used at places of employment during working hours. Your firm should know that the employer prohibits such communication. I/we are fully aware of our rights under the laws of XXXX XXXX and XXXX United States XXXX At least two different members of this family with the same or similar name received telephone contact from this company on different telephone numbers that this family uses for employment purposes, this company concealed or did not otherwise disclose that the communication was in connection with the collection of a debt which is a violation of the Fair Debt Collection Practices Act. In accordance with the provisions of the XXXX XXXX XXXX of XXXX Agencies XXXX and other applicable laws. The laws of XXXX XXXX require that all financial institutions including Collections Agencies be registered with the Commissioner of Financial Institutions Office and the Departemento de Asuntos Del Consumidor. We have searched the XXXX XXXX XXXX Department and all other Government entities in XXXX XXXX. XXXX XXXX XXXX is not registered in XXXX XXXX and can not open credit accounts for the residents of XXXX XXXX, nor can they conduct collection activities in XXXX XXXX. *Banking Law of XXXX XXXX Act No. 55 of XX/XX/XXXX, as amended. 7 LPRA 1-231. *Investment Capital Fund Act Of Puerto Rico - Act No. 3 of XX/XX/XXXX, as amended. 7 LPRA 1241-1260 ( a ). *Law No. 5 of XX/XX/XXXX, as amended, known as " Organic Law of the Department of Consumer Affairs '' *Law No. 143 of XX/XX/XXXX, known as the " Agencies Law of Collections '' ; Law No. 179 of XX/XX/XXXX and Law No. 170 of XX/XX/XXXX, known as " Administrative Procedure Law Uniform ''. XXXX XXXX Law Title 10 Commerce Subtitle 1, Regulation of Business Generally, Chapter 40 Debt Contracts, Subsection 961 : Delivery of copies : In every debt contract, there should be given to the debtor a copy of the promissory note and any other document signed by the executing parties in said contract. XXXX XXXX Law Title 10 Commerce Subtitle 1, Regulation of Business Generally, Chapter 44 Prohibition of Practices for Collection at Debtors Workplace, Subsection 980a. Public policy : It is hereby declared as public policy of the Commonwealth of XXXX XXXX that for a debt collector to make efforts to collect debts, whether by telephone, in person, or through any other means of communication, during working hours at the place of work or employment of the debtor constitutes an undesirable practice. XXXX XXXX Law Title 10 Commerce Subtitle 1, Regulation of Business Generally, Chapter 45 Collecting Agencies, Subsection 981p. Prohibited practices No collection agency shall : ( 2 ) Institute judicial proceedings against a debtor in the name of the client without having been previously authorized in writing therefor. Due to possible inaccuracies on Credit files, it is demanded that the validation hereby lawfully requested be in the form of a notarized statement by a person with original knowledge of the debt as it was constituted and who can testify that the debt was incurred legally, and was not subsequently disputed as a result of returned, faulty, or recalled consumer products, was not utilized as a profit-loss tax deduction during the period it may have been payable, and was not claimed as a loss with any insuring entity during the period it may have been payable. This request is not an admission of the validity of the debt ; rather, it is a request for compliance with the legal requirements governing debt collection practices. Please be advised that this is not requesting a verification that you have mailing addresses, telephone numbers, or email addresses associated with this family ; rather, this is a request for validation, i.e., competent evidence that some contractual obligation sans consumer protection encumbrance which incurred the original claims associated with this tradeline. I am also requesting validation of the tradeline possibly listed on credit files in observance of my Federal Civil Rights under the Consumer Financial Protection Bureau and the CFPB Bulletin XXXX Date : XX/XX/XXXX Subject : Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts Under the XXXX XXXX XXXX Reform and Consumer Protection Act ( Dodd- Frank Act ), all covered persons or service providers are legally required to refrain from committing unfair, deceptive, or abusive acts or practices ( collectively, XXXX ) in violation of the Act. Please consider this letter as a formal notice under the XXXX XXXX Regulation of Collection Agencies Act. I/we are concerned that Federal Civil Rights may have been violated through the sharing or selling of my information to other entities.
04/06/2023 Yes
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • NV
  • 897XX
Web
I began receiving emails from Everest Receivable Services last year in XX/XX/XXXX. They claimed they were a debt collector, collecting on behalf of XXXX XXXX for a debt I supposedly originally owed to XXXX Overdraft. I have no knowledge of owing XXXX any money at all. XXXX never contacted me about this so-called debt and they had my email address if not anything to try to reach out to me. I never got a thing from them or XXXX XXXX. I have a bank statement around the time they claim the debt was opened. The statement shows my account with funds in it so I was very confused as to how I owed anyone money. I was told by Everest Receivable Services, that if I don't respond by XX/XX/XXXX, they would assume I am guilty and owe the debt. I sent them a validation request letter XX/XX/XXXX and informed them that I have no knowledge of this so called debt. I received an email response from someone named XXXX at the agency. He told me they would get the information I requested to me soon. I never heard back from Everest. Last month, in XXXX, I received an email from XXXX XXXX XXXX claiming to be collecting on a debt on behalf of XXXX XXXX. I never received the validation I requested and to make it even worse, XXXX was contacting my sister and informed her of this debt I know nothing about. Now my family is concerned and I am having to explain that I have been trying to get these agencies to explain this debt and how I owe them because i had no idea I owed XXXX anything at all. I'm extremely upset that they contacted my family clearly stating that they are debt collectors trying to collect on a debt I owed to XXXX XXXX. I informed XXXX that I requested validation from Everest and was told I would get the information I requested, but did not receive a thing. I sent a second validation request to XXXX XXXX XXXX on XX/XX/XXXX. I have not gotten one response from them, nor the validation. They are not saying a word to me and were contacting my several days a week to get this money they say I owe but refuse to provide me information other than the amount and original creditor. I am attaching the validation letters I sent that will show dates sent as well as the email from Everest Receivable Services, informing me that they would get the verification information to me. I can provide the rest of the emails from these agencies if needed.
10/17/2018 Yes
  • Debt collection
  • Auto debt
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 154XX
Web
On XX/XX/2018 Everest Inc contacted my husband about an ATV loan. In the beginning of the call the 1st representative asked personal questions but refused to tell him the nature of the call. She wanted specific detailed info about our son who cosigned the loan. After getting frustrated with the woman my husband gave the phone to me. She finally said who she was calling for an why. She said the amount due given to them from XXXX was over {$9000.00}. I explained that that couldnt be correct because we put a significant down payment on the atv and financed around {$10000.00}. They were showing only a few payments made when in fact we have paid over {$3500.00} this year to a different collection agency. They accused me of lying because I couldnt provide the exact details over the phone. She then put her supervisor on the phone and his name was XXXX. He explained to me that this was the correct amount and nothing I said to him made him willing to open a dispute. He refused to send us any documents they have showing the balance and payments and wanted me to provide proof right then and there that we had paid more on the account. He also threatened us with legal action if we didnt pay {$5000.00} today. We arent in a position to do that and offered to pay {$200.00} over the next few months until XXXX when we could pay the loan off. He refused to entertain that notion and instructed me that I could not call the orig ial creditor for this account anymore. He was verbally abusive and threatening and tried collecting an incorrect amount under duress. We have bank statements showing what we have paid and the account should be around {$6500.00}. They have called my sons hundreds of times and threatened him to be arrested if he didnt pay and they have called my husbands phone 100s of times while he is at work. No amount of telling them to stop will work and when you do they threaten you with arrest or legal action.
06/19/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • GA
  • 30132
Web
On XX/XX/2020 I received a call from XXXX attempted to verify location information to send debt documentation. I advised the caller that I was the person in question that they were trying to locate. The caller then caller launched into debt collection disclosure and then asked me to confirm my mailing address. I confirmed the address and then asked what company the caller worked for and was ignored. The caller continued speaking and said that they could handle the debt matter now over the phone if I would provide my social security number for them to confirm and I refused repeating that I wanted to know what company they worked for, which again was ignored. I then told the caller that they could send the documentation as I confirmed the address and then I clearly stated to not call my number again and that all matters regarding this debt were to be handled through the mail. The caller did not confirm my request and disconnected the call. Yesterday ( XX/XX/2020 ) the same number called again. The call went the same as before : Asked to confirm location information so that a notice could be mailed out, I confirmed that I was whom they were looking for, offer to handle issue over phone, refused again and asked for company name which was again ignored as was my request to only be contacted through the mail by this company. I personally called the number from a blocked line and reached an answering machine for Everest Receivable Services Inc and advised a XXXX that I wanted my personal number removed and that all matters regarding ant debt under my name be handled through the mail. She stated that they had no file attached to my personal number and that the request could not be completed.
02/09/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NJ
  • 07002
Web
First and foremost the person who called me was very rude and did not let me even speak. He was giving me attitude and was n't very informative nor was he professional. I was late for work and asked him if he was able to contact me at a different time, he refused to do so and demanded I speak to him despite the fact of me missing my train. They were not able to provide what it was actually about. Also the gentleman asked me to verify my last XXXX digits of my social security number, I refused because at the time he had n't even told me where he was calling from or what it was regarding! He had n't advised me that they were trying to collect a debt, or anything just kept on demanding that I provide me the last XXXX digits to my social. He then proceeded by telling me that he had my social security number in front of him and then continued by reciting my 1st XXXX digits of my social security number! I was appalled and shocked that he would do something like that. That was my personal information he was sharing out, what if it had not been me? They continuously harass my boyfriend, which I do not even know how they obtained his number seeing how I did n't even know that he existed at the time they claim the date was. They stated that they use a " very powerful search engine ''. If so then how come no bill was sent to my correct address or how come they did not call MY number? I was APALLED at how I was spoken to. I then proceeded to try and get as much information as possible, leaving me to still scratch my head. My boyfriend was harassed, my personal information was given to me over the phone before verifying it was even me, I was spoken to horribly, Not enough information was given.
07/31/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CT
  • 064XX
Web
There are too many dates to document however here are a few XX/XX/18,XX/XX/18, XX/XX/18, XX/XX/XXXX, on and on. In addition they have called my ex-husband, my daughter, one of my sons and a sister. I have repeatedly asked them to tell me who they are, who the collector is, and asked them not to call me and my family. They refuse to divulge any information until an address is verified and they get the last 4 numbers of my SS number. I am not comfortable with this due to having my identity " stolen '' through health insurance company, XXXX breach and IRS breach. I decided to finally give the info and attempt to work out an agreement. It was a male caller with a XXXX name that I unfortunately did not write down. I gave him a bit of push back regarding my SS # but then gave it. He spoke so fast I could barely follow his script. He was aggressive and harassing in his manner and statements. Repeatedly saying " this is a breach of contract '' I told him I fully understood what this was and he had made the statement 6x and to please stop because it was completely unnecessary and harassing. I asked him if I could just set up a payment arrangement or did he have to send me paperwork. He again spoke so fast I could not follow and again began with harassing statements. I told him I was about to hang up and I didn't want to speak to him. He told me to hold on and he would get a supervisor on the line. I held on for several minutes and he kept coming back saying hold on. I told him I was about to hang up. He again started with his script and I hung up. I called back to get the company name and address and was hung up and disconnected. It took two additional calls to get the information.
09/12/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TN
  • 373XX
Web
I do owe a medical debt. Everest Receivable Services sought the debt out and it is in collections. This I do understand. I am willing to make my first payment in XX/XX/XXXX but this is not good enough for them. They want a payment right now. I didnt even know I owed this debt until last week. They did try to do a settlement which I appreciated but they were VERY RUDE when I explained that I couldnt pay anything until XX/XX/XXXX XXXX I think his name was. Said Well Im sure you can find some money somewhere. He also said You dont get to make that decision anymore you need to pay something right now. He preceded to scream at me over the phone and upset me very badly. He called me today again and I again preceded to tell him I can not make a payment until XX/XX/XXXX and he said No you dont get to negotiate that you need to make a payment now. He began to get very rude again and I reminded him that he was the one that was rude last week and he offered no apology or anything. He preceded to throw it all back in my face. I am a single mom and I am having a lot of health problems and I explained that this to him. I live with my parents and he said that well since your living with your parents you should have some extra money somewhere. I am very upset by all of this. I barely make ends meet. I cant just make money magically appear. This has me very shaken. This company uses intimidation tactics to talk to their clients. XXXX is an absolute bully and is terrifying to talk to and has made me cry twice! My XXXX year old daughter was around for both of these conversations and it upset her terribly. No one should be yelled at and treated like this!
02/10/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94583
Web
On Tuesday, XXXX/XXXX/16, at approximately XXXX I received a call from a male person identifying himself as XXXX. XXXX claimed to be calling from Everest Receivable Services, XXXX, NY XXXX. The telephone shown on monitor showed as XXXX. I have received numerous calls from unknown telephone numbers such as these and typically would not answer since my phone is private unlisted and used for work purposes only. XXXX told me he wanted to verify the mailing address of " XXXX XXXX '' he did not pronounce my birth name in full and then when I tried to find out the reason he was calling my private cell phone number, he wanted me to verify the last XXXX digits of my social security number ( often a ploy from subjects committing identity theft fraud schemes ). He stated that he wanted to verify my address as XXXX XXXX XXXX. XXXX stated that he needed to verify my identity based on Federal Statute Requirements. Yet when I asked him to cite the code section for the Federal Statute he did not know it. I have been a victim of Identity Theft in the past and have been in contact with your agency concerning this ongoing problem. I have also filed several complaints with the Federal Trade Commission concerning problems such as this. This consistent relentless harassment is becoming emotionally distressing and has effected me in my personal as well as my professional life. Phone calls have been made at my place of business, at my home, at my elderly parents home, and even at my family members ' personal phone numbers. I do not believe this type of business practice is appropriate, let alone lawful. What steps can I do to stop all this harassment?
12/18/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • UT
  • 84321
Web
I received a call today ( Monday XXXX XXXX at XXXX AM MST ) from XXXX Receivable Services from a Utah telephone number. The company is based in New York! ( deceptive ). When I called back, I asked the representative multiple times the reason for the call, but he wanted me to verify my personal information first. I assumed this call was from a debt collector, but he DID NOT disclose this information at all. Even after I asked if that was the case! He terminated the call when I refused to verify the last four digits of my social security number. I called back and spoke to a supervisor, who also refused to disclose " This communication is from a debt collector, and all information will be used for that purpose. '' She went back/forth with me trying to get me to verify my identification BEFORE she would tell me this call was from a debt collector. Eventually, in order to figure what was really going on, I did verify my identity and was given the above quoted statement. I find this EXTREMELY deceptive, and misleading. Although there was no profane language used, the woman was unprofessional and clearly did not understand the gravity of the situation. Perhaps I misunderstand the FDCPA, but I was under the impression ANYONE calling you with the intent to collect a debt must disclose this information immediately. I would like to have XXXX XXXX XXXX investigated for likely abuse and violation of the Fair Debt Collection Practices Act.
02/05/2021 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MD
  • 20774
Web Servicemember
On Monday, XX/XX/21 at XXXX XXXX I received a call from XXXX XXXX XXXX at XXXX XXXX XXXX XXXX ( XXXX ) - a debt collector. XXXX XXXX called me on a landline number ( XXXX ) XXXX that I do not use for business purposes. I provided XXXX XXXX my cell phone number and explained to him that I was working from home and on a conference call. XXXX XXXX responded that he didn't care and wanted to talk to me about a debt I owed to XXXX Credit Card Services. He explained that XXXX had closed my account and sold it off to his company. We agreed to speak later in the afternoon. I did explain to him that I was also on a work-related deadline. On Tuesday, XX/XX/21 at XXXX XXXX, XXXX XXXX called me on my landline phone. When I stated to him not to contact me on the landline number he replied " I don't care. I have you know. You owe this company money. You are a liar and a deadbeat ''. I stated to him his statement was disrespectful and harassing and asked him to stop. He refused and continued to call me a liar and a deadbeat. XXXX XXXX continued by stating " I am not worried about how you feel, I want the money you owe us, or I will ruin your credit score ''. At which time I expressed my concerns over his abusive, threatening, and harassing language and ended the conversation.
12/15/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • XXXXX
Web Older American
In XX/XX/XXXX or XX/XX/2020. a fraudulent charge. was made on my XXXX account. My bank stopped credit card charge do to charge being out of state purchase. XXXX then tried to go in my bank account directly, but charge was still denied. So the debit left with XXXX. I tried to contact them through their website, but it was like a house of mirrors. Non of their options on their web page lead to a customer service rep. XXXX sold their debt of {$530.00} to Everest Receivable Service. They did call last week and I talked to one of their representatives ( XXXX ). I explained the situation, but he didn't want to hear that it was a fraudulent charge that XXXX let go through, even though my bank denied charge due to fraud, He asked me if I made a police report. My response was no, I did not know you could do that. I am receiving notices through the mail that I own them {$530.00} for a charge I did not make. How can these be resolved? Please advise me what I need to do. I don't feel like I should pay a fraudulent charge do to XXXX 's poor protection of their customers monies. Thank you, XXXX XXXX
04/08/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33809
Web
I received an Email and then a phone call from Everest Receivable Services indicating that I owe {$890.00} for a XXXX XXXX XXXX account , an account I've never had, much less any bill in that amount. I know which credit cards I had and which bank account I had, neither of which belonged to the above-mentioned bank or credit card. At one point, I recall getting a notice regarding XXXX a few years ago. It was indicating I owed monies. I responded informing them it wasn't mine and to please stop contacting me. I also put this same response on my credit reports, as well. The notifications ended and thought it was done until this email this morning from ; Everest Receivable Services. I've had my identifying information stolen twice since I was XXXX and robbed. My youngest brother and I have almost identical social security numbers, our last number is just one digit off from each other. I thought I had taken care of this issue... This morning has proven not to be so. Sending an Email is definitely unacceptable communication! Other people can open or hack Email accounts!
05/05/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 78217
Web
Individual by the name under XXXX XXXX conacted me and right from the start began asking to verify my address to send paperwork, asked numerous times to id herself and finally she did so, then at that point gave partial call disclosures. The Debt Collector claimed I owed XXXX to XXXX XXXX XXXX through their store card XXXX. This was the first time I ever heard from this debt collector nor did I ever receive anything in mail give me the chance to dispute the amount of item The agent and her supervisor was pressuring me to pay the debt at once advised did not have that kind of money, then started pressuring me to make monthly payments that were unrealistic and could not make at that point my wife had enough of their games and yelled at them, supervisor came back with an abusive comment pay your bills, and asked do want to settle this debt.This Occurred on XX/XX/XXXX Friday morning around XXXX, we did file complaint with Texas AG office and waiting for word back from them. Agency needs to DEMAND to produce the call recording tape as the violations are quite BLATANT!!!!
01/24/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95126
Web
To who it may concern, This man called me today, sounded very serious and knew all my information, saying that my XXXX account that was closed for no use has XXXX XXXX dollars that I owed and now the bank sold my account to a dept collecting agency that is calling to clear my name. I was nervous specially because I just got rejected from applying for a new XXXX credit card. They had detailed information about when the last time I used my card was and I was in the middle of the work and they were not giving me information about where this XXXX XXXX dollars were coming from so I hung up. They had my email so they emailed me, I am scared they will use my information incorrectly, I am not even sure if I gave my last 4 digits or not. After talking to XXXX they confirmed that that was fraud. I am terrified and I don't know what to do. XXXX staff told me to contact you and share their emails, phone numbers : XXXX XXXX emails : XXXX and XXXX XXXX XXXX
07/29/2019 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • CA
  • 94501
Web
Everest Receivable Services contacted me 2 weeks ago via telephone. The agent demanded I confirm my social security number and address. I asked for the company name and nature of the business. The agent refused to give me information and then threatened that a criminal complaint had been files and a warrant was issued for my arrest and that he had been retained to serve me with paperwork at my place of employment. I asked the agent to not contact me and that if the complaint is real to contact me in writing. Now agents have called me at work repeatedly and left messages threatening to contact my employer/payroll and they have contacted family members stating that have a criminal complaint against me and need to know my whereabouts and to ask me questions. My family members have asked for the calls to stop. Agents continue to contact them several times a day. Agents call my cell phone and work number repeatedly in 5 minute intervals.
09/06/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 97330
Web
I was called by Everest receievable services saying that they were collecting a debt that I had no awareness of. When I asked for more information, I had to verify my address and the last four digits of my social security. The agent then told me that I owed just over {$2000.00} from a XXXX credit account. I told the agent that I have never had a XXXX credit account and that it was not my debt. He stated that the debt was from XX/XX/2017. I again stated that the debt was not mine. He said I would have to complete a fraud form and he would send it out. Once I got off the phone with him, I immediately checked XXXX, saw that I have never opened a credit account with them, then I went to XXXX and ordered a credit report and score, the XXXX documents showed no XXXX account and nothing in collections. I am extremely concerned now that this was a scam to get my address and last four digits of my social.
03/16/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • GA
  • 30071
Web
Everest Receivable Services , Inc. is in violation of 15 USC 1692-1692p against XXXX XXXX. On Tuesday XX/XX/2021 My employer received a call from Mr. XXXX XXXX with Everest Receivables Service, Inc. In violation of 15 USC 1692c ( a ) ( 3 ). Mr. XXXX asked my employer to please verify the address of XXXX XXXX that lived in Georgia. My employer stated that he could not verify but, would give me his message. In violation of 15 USC 1692c ( b ). I placed a call back to Mr. XXXX @ XXXX to ask the purpose of his call. Mr. XXXX asked that I verify the last for digits of my SS #. Due to an alarming rate of ID Theft, I informed Mr. XXXX that I would not verify anything that had to due with my SS #. At that point, Mr. XXXX 's call to me became abusive in nature and I felt threaten by his tone and his words. In violation of 15 USC 1692d.
09/24/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AR
  • 727XX
Web
Continuous calls for XXXX XXXX beginning on XX/XX/19 from XXXX, after blocking this number, the calls started coming from XXXX. All calls are from the same individual who claims his name is XXXX XXXX and he needs to " ensure the proper delivery of required documentation his company requires '' and also he claims " if the information can not be verified to return the call back so my records can be updated ''. Well I tried to call and was subjected to a computerized system that attempts to glean information from the caller. NO THANKS! After filing a complaint with CFPB case # XXXX, against XXXX XXXX XXXX XXXX XXXX, Everest Receivable Services Inc. started calling. I suspect XXXX pushed this to Everest after making the CFPB complaint. I'm including my prior complaint with CFPB attached.
10/20/2018 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • AL
  • 35613
Web
Everest Receivables contacted my mother on XX/XX/18 and told her to have me call their respenstative, XXXX 's cell phone ( XXXX ). He was extremely rude to my mother and I called and spoke to his team leader XXXX. XXXX informed me that I have to pay the debt off in full or they will continue to harrass me. I have never received a letter from this company which they are supposed to send with in five days of contacting me. I am currently on a debt management program and they told the company that they would work with them but then said they would not. As of date I have still not received a letter from this company. They also call from numerous different numbers all day. Including early mornings and late into the evening.
09/16/2020 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • NE
  • 68901
Web
Ive told them not to call. Ive told them Im not giving them the information. Ive told them to stop calling my mother. This company continuously calls my number numerous times every day. When I answer, because I do answer, they claim that they are required by law to go over a document with me and that they need the last four digits of my social security number. I continuously refuse to give the information they are asking because I do not feel comfortable doing so not knowing what this matter is even for. What frustrates me the most is that this company isnt only calling my phone, but they are harassing my mother as well. She told me that she gets at least 3 calls a day and they just keep asking where I live.
02/13/2019 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 80022
Web
I XXXX XXXX along with my husband XXXX XXXX are going through a long term financial hardship. We most likely will be filing for a Chapter XXXX bankruptcy in the near future. In the meantime, we have asked numerous debt collection agencies to cease and desist making threatening calls to both of our cell phones. These collection agencies are even calling our neighbors and relatives looking to make contact with us. This has to be an illegal collection practice, and we do not desire to have relatives know of the financial problems we are going through. Accordingly, we wish to have all calls cease immediately.
07/05/2022 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MO
  • 63033
Web
On XXXX XXXX, 2021, I received a letter from XXXX XXXX XXXX XXXX XXXX stating I allegedly owed a debt to them. On XXXX XXXX, 2021, I sent a letter to XXXX XXXX XXXX asking them to verify the debt. Almost a year later, I receive an email from a total different company attempting to validate the debt. During that almost year, I did not receive any correspondence pertaining to my original request dated XXXX XXXX, 2021. Upon receipt of the new letter from the different company attempting to collect, they immediately reported to the credit bureaus without answering my original request.
12/14/2022 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AZ
  • 85029
Web
I kept receiving calls from everest receivable Stating I owe them for a credit card that was removed from my credit report. They stated that I still owe {$3000.00} and some to them. In requested for the original paperwork from XXXX and they told me I had To contact XXXX directly to get original paperwork that was signed off to Everest receivable. I then told them that I was looking to buy a car in the next year and they suggested that they arent saying it will be reported to my credit report but without a payment plan set they cant guarantee they wont report it.
10/23/2023 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 117XX
Web Older American
I am hospitalized with a serious XXXX XXXX XXXX XXXX contacts me 20 times a day repeatly for the three cards I have with them. They called my work and my son. I told them the situation numerous times and they call back 10 minutes later. The phone calls are coming from various XXXX illegal locations. The dept collector is Everest receivable services. XXXX XXXX. I am on XXXX due to this XXXX XXXX. I ask that they stop calling my employer family and me. I know about the debt there is nothing I can do about it right now. XXXX XXXX. And various
09/14/2021 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • CA
  • 94590
Web
Received scare tactics to family members who would not provide my address. Received automated calls stating federal employees will arrest me or a warrant will be issued if I did not call back within a certain time frame. Told I was sued and I have to pay $ 1000s but never received court ordered documents to back up claims. Received multiple calls after advising not to contact my phone number anymore. I contacted the Payday loan service who said the debt was sold to a 3rd party and the company is not suing.
02/14/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 21771
Web
This company Everest Receivable Services calls my phone number every single day, from multiple numbers beginning with XXXX area code. This has been going on for about a month now. A few times a day they call. They just called this morning XXXX/XXXX/20. Only once have they left a message looking for a lady named XXXX. I called them and explained they had the wrong number my name is XXXX and to please not contact me again. This was a week ago. They still persistently call at least 5 times a day.
08/10/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33186
Web
My wife has been receiving phone calls from Everest Receivables Services. We have looked up the company and it states it is a debt collection agency. We do not have any outstanding debt that would require services of a collection agency. We have attempted to block their number ; however, they would call from a different number. My wife has deleted most of their phone numbers. Here are two of the numbers that they have used to call us : XXXX and XXXX. We want this company to stop calling us.
06/22/2023 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • NY
  • 10303
Web
My name is XXXX XXXX my date of birth XXXX XXXX my address is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX my complaint is that a collection name Everest receivable services Inc keeps calling me and making threats saying their attorney had filed a lawsuit against me for a very old that that over the state of limitations and unlawfully filed a civil judgment against me with out my knowledge and keep calling me from private number and toll free numbers. Using intimidated tactics
09/10/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NC
  • 27278
Web
A person called me claiming to be from Everest Receivable Services. He told me he needed the last four digits of my Social Security number before he could tell me why he was calling. I asked him explicitly three times if he was a debt collector, and he refused to answer unless I gave him my SSNs last four digits. When I told him I would not give personal information without full transparency from him, he said goodbye and hung up.
09/20/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TX
  • XXXXX
Web
orginal account XXXX XXXX XXXXXXXX XXXX XXXX XXXX contacted me around XX/XX/XXXX told them that was not me. XX/XX/XXXX and XXXX XXXX text messages XXXX XXXX and XX/XX/XXXX messages as well. now everest receivable services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is contacting me by letter on behalf of XXXX XXXX as of XX/XX/XXXX there were more but this is information I kept track of
10/15/2020 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • MA
  • 02703
Web
everest receivable services located in NY. They are calling everyday and also calling family members and harassing them. They have no right to call family to locate someone and get personal information from them. They call and leave voicemails and I have called and told them that the address is verified. They are still constantly harassing every family member and leaving messages.
01/22/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 440XX
Web
They call me 5-6 times a day asking for an address to send legal paperwork to. Then they tell me that they can only discuss what the paperwork is about and update my information if I provide them with the last XXXX of my social security number. They said they have the entire number in front of them but federal law requires that I verify my identity by telling then the last XXXX.
08/04/2021 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 337XX
Web
Called my roommates phone asking for myself saying they had legal documents and were trying to verify address. Friend handed me the phone and I would not verify ssn number, but did verify address. Later in the day I called on my number and XXXX knew who I was ( so it proves they had my number ) and I asked if they had my number why are they calling friends and family.
09/18/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21234
Web
A company named 'everest receievables ' contacted me by phone and by mail to collect a debt for exercise nation, which is a gym that i never had a membership with. Everest claims i owe XXXX dollars. This is a false debt. I am in the process of mailing them a written letter stating such and to cease contact with me.
04/17/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48842
Web
I never once received anything in the mail or through email from this debt collector, nor had an account with this credit company because of their low limits. This company called me on Friday, XX/XX/XXXX and threatened legal action against me and never once sent an invoice or anything in the mail.
01/11/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • KY
  • 412XX
Web
They was paid off in XXXX, by XXXX debt relief and they changed the name of the debt collection to XXXX XXXX but it's still the original XXXX XXXX, that we agreed to pay. Which is paid off and they will not remove the item. I've attached copies of the payoff and all bank ledgers
05/23/2023 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75228
Web
Everest Receivable Services is attempting to collect a debt that I do not owe. I took out a loan at XXXX XXXX and decided to not go through with the procedure. I emailed XXXX XXXXt and received a email, confirming that the loan was canceled.
05/20/2021 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • 35020
Web
Rude agent refused to send an initial demand letter. She lied and said she sent three letters and I never received any of them. I have been at my address for XXXX years.
10/27/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NE
  • 68510
Web
I settled the account back in 2010 and this collection agency sold my account to another agency even after got a paid in full letter confirming paid off debt.
09/06/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called before 8am or after 9pm
  • AZ
  • 85041
Web
Received calls between XXXX and XXXX multiple times : XX/XX/19 XXXX XX/XX/19 XXXX XX/XX/19 XXXX XX/XX/19 XXXX XX/XX/19 XXXX XX/XX/19 XXXX
10/28/2020 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • MA
  • 017XX
Web Older American
i am not working collecting from unemployment mass law states you can not collect from people if that is your only source of income.
02/06/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 108XX
Web
This is a request for information for an alleged debt Everest Receivable is attempting to collect allegedly owed to XXXX XXXX.
06/22/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MA
  • 015XX
Web
I keep getting a call from phone # XXXX and the debt does not belong to me and I want them to stop calling my cell phone.
09/19/2019 Yes
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • NM
  • XXXXX
Web
This company is repeatedly contacting my parents on their unlisted cell phone numbers. This needs to stop.
11/06/2015 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • AZ
  • 852XX
Web
This creditor is harrasing me at work. They are calling my children repeatedly.
11/10/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 75180
Web Servicemember
08/07/2023 Yes
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • VA
  • 20148
Web
05/05/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 19143
Web
04/24/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • NJ
  • 08087
Web
04/18/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NY
  • 11368
Web
01/26/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • WV
  • 25427
Web
12/14/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NC
  • 28215
Web
11/10/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • OH
  • 43228
Web
08/25/2022 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called before 8am or after 9pm
  • SC
  • 29203
Web
08/10/2022 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 12603
Phone Servicemember
07/27/2022 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • SC
  • 29205
Web
12/22/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 28216
Web
11/09/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30106
Web
05/13/2021 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • NY
  • 14207
Web Servicemember
04/23/2021 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • IL
  • 60471
Phone
02/02/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AR
  • 72404
Web
01/19/2021 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 46952
Web
01/18/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 80634
Web
12/11/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NV
  • 89002
Web
09/23/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 42076
Web
12/12/2019 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95829
Web
07/17/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MI
  • 48060
Web Servicemember
07/10/2019 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MO
  • 63628
Web
07/06/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 60035
Referral
06/12/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75017
Web
02/22/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • OH
  • 45069
Web Older American
02/10/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75355
Web
03/24/2017 Yes
  • Debt collection
  • Auto
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 63118
Postal mail
09/17/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IL
  • 60619
Web
11/18/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • PA
  • 19446
Web
05/04/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • UT
  • 84010
Web
02/27/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 44095
Web
02/18/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MI
  • 48336
Web
02/03/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • OH
  • 43004
Web
01/29/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75006
Web
12/22/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 11758
Web Servicemember
12/18/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • FL
  • 33301
Web
12/17/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30016
Web Servicemember
12/05/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 60031
Web
11/13/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30248
Web
10/16/2014 No
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • LA
  • 71292
Web
09/25/2014 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92276
Web
09/05/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32825
Phone Older American, Servicemember
07/17/2014 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Threatened to take legal action
  • OH
  • 43612
Web
03/28/2014 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Called after sent written cease of comm
  • CA
  • 92652
Web
03/24/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • NJ
  • 07026
Web Servicemember
01/30/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • AZ
  • 85233
Web
01/29/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WI
  • 53122
Web
01/29/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • NJ
  • 03705
Web
01/16/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • GA
  • 30213
Web
12/12/2013 Yes
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • NJ
  • 07062
Web
12/11/2013 Yes
  • Debt collection
  • Credit card
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • KY
  • 42729
Web
12/10/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 10553
Web
09/27/2013 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 19567
Web
09/04/2013 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • DE
  • 19711
Web Older American
07/25/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Impersonated an attorney or official
  • MI
  • 48076
Web