eToro USA LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
09/13/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NE 68506	Web
I plead with the US regulators FINRA, SIPC, and CFPB to investigate eToro practices and abuses. I am willing to provide evidence to the regulators. This review is to warn users that once they deposit their money, eToro turns getting their money back into a nightmare. eToro just keeps deposits for months and hopes users would just give up. Below is my experience : I deposited to eToro via ACH transfer from my US bank that I have had opened for over 10 years. When I tried to withdraw my deposit back to my original checking account, eToro blocked my account with them. I opened a case with eToro customer service. Received a robotic reply : " Please note that currently it may take up to 14 days for us to get back to you. '' A few days later, another robotic reply : " Unfortunately, once an account is blocked it can not be reopened. '' Followed my another email stating that my case has been resolved. I opened another case. The same charade, only this time a new robotic reply saying : " Please keep in mind that from the moment a withdrawal is processed on our side it may take additional time for the funds to appear in your account. '' Followed by another email " successfully '' closing my case. I had no choice but open another case ( there is no way to call or email eToro directly ). The circus repeated again but this time eToro email said : " We have deducted the $ $ $ $ due to the chargeback received. '' I checked my checking account. There was no chargeback and I have not had one in many years. Of course, the next email from eToro claimed my case was resolved! This has been going on for EIGHT months. I have opened 12 cases. For some cases, eToro claimed " The amount of time needed to complete the transaction depends on the method of payment, '' then closing my case. Several times, I have furnished eToro a verified proof of them withdrawing money from my checking account. In return, I got various excuses, no money in my account, and no way to access my blocked eToro account. Some of the rubber stamped replies from eToro baselessly accused me with chargebacks or fraud, and their need to block my account. Yet in other cases, they directed me to check my eToro account, which of course I could not do because it was blocked by eToro : " For information regarding any and all withdrawals made in your account we welcome you to check out the withdrawal dashboard by clicking here. '' Then another robotic email claiming my case was successfully resolved. Imagine my frustration after each case that I painstakingly described and provided evidence to eToro, only to get another email saying how it was " resolved. '' In my experience with variou s US banks and trading platforms, eToro rates as absolutely atrociously worst. Other reviews here provide evidence that my experience with eToro is far from unique. I am willing to cooperate with any US regulator and the attorney general office to stop this circus that eToro is playing with its customers and their funds. With impunity, eToro has been abusing its license to operate in the US and many users have been hurt and locked out of their legitimate funds. Only after I posted my review online, eToro eventually contacted me and instead of refunding via ACH wired money back ( resulting in the incoming wire free from my bank ). This all happened over 8 months later after my initial deposit and after many MANY hours of frustration as evidenced by my tens upon tens of of email exchanges with eToro.7 This all just to get my legitimate deposit back. How can such a company legitimately operate in the USA?
09/19/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 91006	Web
On XXXX I wanted to sell bitcoin on my account at eToro.com and found there is no " SELL '' OPTION click. I emailed the manager XXXX XXXX XXXX and he did not reply until XXXX XXXX and said " Upon review of your account, I do not see anything out of the ordinary. There are no restrictions on the account. Can you send me a screenshot of the error message, please? Thank you. ''. On XXXX since no one responded me, I went to eToro.com website and saw a blinking phone number for customer service XXXX. I called and a rep named XXXX XXXX picked up the phone right away. ( I was surprised, finally someone wanted to help me ). I explained that I can't sell the bitcoin and he said he had to come into my pc to see what happened. He came into my pc and took 1 hour and could not resolve the issue and wanted me to call back the next day to continue. On XXXX, since XXXX said he did not find anything wrong in my account, I called XXXX back in the afternoon for him to help me. He asked me to use my cell phone to download " WALLET and eToro app '' on my cell phone to sell the bitcoin. Then he sent the bitcoin sell confirmation from eToro official email to me. I could not see anything wrong and let him transfer all the bitcoin sold {$55000.00} on XXXX to my personal account # XXXX. The whole process took about XXXX hours to complete and he said I will see my transfer the next day. I did not find any money coming into my account # XXXX. The balance stolen is {$55000.00}, which I have to work for 2 years to save the money. I called XXXX back, no answer. I emailed to XXXX XXXX Monday XXXX XXXX to check if any money got transferred to my account, he did not bother to check and wanted me to wait after 5 business days. I waited until XXXX after labor day, then he found no money transferred back to my bank account, and he said my money was gone and refused to tell me where my money went. Also his team leader XXXX XXXX refused to tell me where my money went. My money apparently was transferred out to someone else 's account and eToro.com has no security to block it or to notify me or to hold the money when the money was going to an account other than mine. I remember from the beginning, eToro.com asked all my IDs, driver license, SS #, the front and back of credit cards, debit cards, and more etc. without any protection. I asked them if this is safe and they said all emails like this should be safe. Even until today my eToro app on my pc still has no SELL option. Then I realized my pc has been hacked and this person named XXXX XXXX can change my eToro program and access eToro website and email center to send out official emails. I asked tech support to tune up my pc and they found about 300 scam files in my pc and they helped me to remove these files on XXXX. No one in eToro.com wanted to help me out. They know who took my money and they refused to give it to me. etoro.com allowed someone else ( it might be someone who has worked for them or someone inside there ) to access their official email center, to hack their program. Would you please help me? Someone in there or someone knowing eToro.com system very well has control over their loopholes to change my app and communicate with us by using their official website and email center. Someone has targeted my account from the beginning at eToro.com by their weak security breach. XXXX is helping the scam crime. Thank you very much!
03/01/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	UT 84770	Web	Older American
Message : I, along with others ( check their comment sections ) continue to have problems with them allowing to withdraw money. They quickly withdraw from my bank, but it has been 3+ months in trying to get them to allow me to withdraw any money. There is always something else I need to do or they just don't respond. I want law enforcement to look into their website and business because I believe they are involved in mega fraud. I don't know where else to go for help. This is my latest response from them : eToro Customer Service XXXX XXXX ( 11 hours ago XXXX XX/XX/2021 to me Hi there XXXX, Thank you for your email. We have well-received copies of your Utah driver licence. Nevertheless, we also require a clear picture of yourself in order to fully verify your account. If you wish to close your account, you can follow the self-service account closure link at the bottom of your Account Settings : https : //www.etoro.com/settings/account Note that before the account can be closed, all open positions must be closed and any remaining funds withdrawn. Upon closure, your email address will be automatically removed from our mailing lists. Also note that once the account is closed, it can not be reopened. If you wish to trade with us again in the future, you are more than welcome to open a new account with a new username and email address. If you wish to use the same phone number. Please contact us after opening the new account and we will be happy to verify the phone number manually. Should you require further assistance or information, please reply to this message or chat live with us during our business hours. Best Regards, XXXX XXXX. eToro Customer Service My reply Cut the garbage. My photo is on my drivers license and there is nowhere in your system to post a picture. Just return my money by allowing me to withdraw. And your error message always refers me to customer service which is non existent!! There is no phone number to resolve issues and seldom do I get a response from email within several days.You have no customer assistance. I have never been so disturbed by a website as I have with this one. Copy of this email is sent to CFPB for financial fraud.
09/10/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 32773	Web
I was once a cryptocurrency trade on a mobile application by the name of Etoro? this company things or they can just do whatever they would please do to someone? By the means of stealing their money from them! I have been talking to this=s company Etoro for about 5 months now that my money has been missing from my or there account I should say now. That this company has kicked me to the curb with giving me back around half of my money in which was in the amount of {$13000.00} + another {$40.00} that I had initiated back into my bank account The {$13000.00} that was put back into my bank account was done without my knowledge the same as when this hypothetically say this other {$700.00} that is and has been missing from this eToro account that I once had? Throughout this whole situation of my money been missing from this account? Etoro would have these 3 individuals call me and all 3 of these individuals would tell me that they know nothing about cryptocurrencies due to them just starting at this company? I have email after email of all the XXXX that this company has filled me with on the where an about my money is. They would even sit there and tell me that I have made money on their platform! In which is a bunch of XXXX I should have at least broke even. Then they tell me that I had around {$300.00} in trading fees in which is a bunch of XXXX due to that I did not make that many trades in this account. On top of this and you are going to think that I am crazy but yes my bank account deposits have been manipulated as well to make it look like I did not deposit as much money as I did place into this account! I HAVE PROOF! I have proof and hard proof that this company eToro has stolen money from my account. That I once used to have?? I'm most certain that you being the cfpb will not do anything to help me out this will end up the same as when someone had stolen {$12000.00} from my XXXX account to where they did the same thing to me as this company has dined to me in which is and was to shut me down by them closing my accounts??
07/24/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	TX 78230	Web
I opened an account with Etoro on XX/XX/2021 and invested {$1000.00} in XXXX after filling out my W9 and linking my bank account. I purchased at .6199 and .7293 not on a stop loss. XXXX went down a bit and I wanted to hold it until it came back up maybe up to a year or two- long term no big deal. I logged into my account Tuesday after XXXX XXXX as I always do on weekdays before I start work. I was trying to look at my portfolio only to see I had no active moving markets or any profit to loss margins showing. I messaged EToro letting them know there was an issue with the app and received an email back from XXXX stating I had closed my two positions at XXXX my time on XXXX XXXX causing a loss of over {$580.00}. I utilized one device and only the app for EToro and EToro is telling me I signed in from XXXX IPs and was using XXXX which is not true. I have asked to verify the IPs or the devices and they are refusing. I looked through my emails and found two time stamped that Sunday at XXXX my time stating I had closed my positions at XXXX that same day ( 7 hours ahead of the actual transaction ). I did not close my positions and looking at their reviews they have a habit of doing this and stealing people 's money. They state they will only work with law enforcement to reveal the IPs used. Please, I need help, I have been scammed by EToro. Nothing adds up and I was no where near my phone that evening nor do I use XXXX on my cell or have two IPs
03/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	WI 530XX	Web
Hi, On XX/XX/21 my bank wired {$2000.00} to another bank located in the US XXXX XXXXXX/XX/XXXX XXXX. My bank has verified with their bank the funds were received. The company is an online investing company called Etoro USA LLC. They are registered with XXXX. XXXX told me to contact you guys. The money was to post within 7 days. Nothing posted so I tried contacting them. They have a phone number that doesn't have a live person and directs you to open up a case. I did so but several weeks went by and nothing. Finally I received an automated response stating they were looking in to the matter. Then several more weeks go by and I receive another email stating the issue was resolved and this case is close. Nothing was done and they just closed the case. I started a new case and I am waiting. This company advertised on national TV. Is located through out the world. They have an office in New Jersey but no numbers. They have a chat line that is not working. I do not know what to do. I did some research online. It seems there are 100 's of people they have ripped off. I have their app on my phone. I do not understand how they are allowed to operate like this? At this point, I just want my money back. The fees, my time spent is just getting to be so much. Can you please help me or give me ideas as to what I can do. https : //www.etoro.com/en-us/ Thank you, XXXX XXXX
08/30/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 324XX	Web	Older American, Servicemember
While this is not the biggest issue in the world, It is very inconvenient. I am a crypto currency investor and I use the site known as eToro to buy and sell my coins. When I joined, it was extremely easy and adding money from my bank to my etoro account even easier. HOWEVER, today i decided to withdraw just a little back to my bank. To give you all the details of what I had to go thru may add an hour or more typing to this complaint. The best way to describe it is, I had to go thru both XXXX and XXXX XXXX to achieve my goal, Instructions not available, or different instructions depending on which part of the help page you ask. Very personal questions deemed as NECESSARY in order to complete form, and a number of other things, like difficulty locating certain applications, incorrect instructions, statements such as, If u use this method we can not guarantee the money will arrive to your destination, which caused me to think, well I better try the other method. The same message would be at the other method as well, so either way u r being told, if u withdraw we won't guarantee you get your money. These are just a few of the issues i had to get thru.. Now I have a fear of withdrawing my money later. It is not very much but it is all I have to invest I'm a senior citizen on a fixed income. Thank You XXXX
01/07/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	OR 97202	Web
On XX/XX/2021 I kept inputting XXXX on the website and etoro kept coming up instead of XXXX. Since I had tried to contact XXXX from different internet methods I thought etoro was them. I invested {$50.00} and put it in ethoreum. etoro claimed my account was {$100.00} now with a portfolio of {$140.00}. I was hesitant with this company because I wasn't sure they were XXXX. XX/XX/2021 etoro tried to withdraw {$100.00} out of my chase bank account without my permission. I paid {$20.00} for my bank to put a stop to the transaction. I also blocked etoro from my bank account. I did call etoro about all this at XXXX ( XXXX ) XXXX. After ringing a long time someone answered and said they would call me back in an hour. When I told him I never authorized them to withdraw {$100.00} from my XXXX account he hung up on me. Today I tried to withdraw everything from the etoro account. Since then etoro has blocked me from there phone number, Knocked my portfolio down to {$38.00}, and it goes down every from the {$50.00} I put in ethoreum. When I hit sell etoro will not let me sell the stock. Can not call them because etoro has blocked all communication with me.
04/04/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TX 77065	Web	Older American
On XXXX XXXX, I downloaded an app for a company trading in Crypto currency called " eToro.com ''. I signed in giving all my credentials, snap of my driver license, Passport, and a selfie for my self holding my driver license all as per their request. and then proceeded to depositing a trial {$100.00} at my eToro account via direct login into my XXXX XXXX XXXX account, then, I bought with the {$100.00} a crypto currency called Cardano ( ADA ), in the meantime I kept receiving more and more requests for my personal info that I have already summited. I got kind of spooky about this whole thing and decided to sell my position and withdrawal my fund. I sold my position for a total of {$110.00} t but, when I summited my fund withdrawal request a note popped up " We are unable to submit your request. Please contact our customer service for help '' so, I contacted customer service, Their respond was " issue is solved ''. I tried again to request fund withdrawal without success, I tried many times over and over and only receiving the note " issue solved '' and sometimes they ask me to send more personal credentials that I have already sent
04/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CT 06108	Web	Older American, Servicemember
I opened a crypto coin trading account on www.eToro.com and have had nothing but problems both funding and withdrawing from my account. I have been getting the run around trying for about a month now to withdraw my funds VIA wire transfer. They, eToro has me worried about stealing my money now. I have had multiple e-mails with support and a couple online chats that have not resolved my problem. I have been to my bank at least three time getting requested information concerning the wire transfer for my withdrawal. My latest e-mail and chat attempts have been ignored. I started with {$5000.00} wire deposit XX/XX/2021 and since deposited {$300.00} XX/XX/2021 via debit card. I decided just to close my account XX/XX/2021 and initiate all my remaining withdrawal of {$4600.00}. My money was taken away from the available funds in my account and has since been in limbo. I submitted the new routing information eToro support requested and was assured that my funds were to be transferred XX/XX/2021. I did not receive it as of yet XX/XX/2021 and attempts to communicate e-mail and online chat has been ignored or unavailable.
03/18/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	OR 97212	Web	Older American
I opened an account on the trading exchange etorro on XX/XX/2021 with two deposits totally {$110.00} made from my XXXX XXXX XXXX checking account. This deposit completed successfully. On XX/XX/2021, etorro said they lacked information about the XXXX XXXX XXXX although it is listed as an approved bank on their website. The etorro case number for this is XXXX. I have come to discover that I can not deposit new funds, I can sell lthe crypto currency I purchased, and I can not withdraw funds. Over time etorro asked for more proof of identity, which I provided. They told me to delete my bank, which was impossible because I am locked out from taking their requested action. I get pleasant email responses that they are reviewing my case, but as of XX/XX/2021 etorro has not fixed the problem. In effect, they are holding my money captive. At this point I do not know what to do to get them to fix the problem that they now acknowledge does exist. The corporate address for etorro in the U.S. is eToro USA LLC. XXXX XXXX XXXX, XXXX XXXX XXXX, NJ XXXX. I would appreciate any assistance you can provide.
01/19/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	OR 97058	Web
eToro is a cryptocurrency exchange. I have holdings of XRP. There is a pending investigation with the SEC and XXXX hence, eToro notified all holders of XRP to transfer to a wallet or sell all positions by the XXXX of XXXX, 2021 or risk losing all holdings. I attempted to transfer to the eToro Wallet exactly as they instructed and it said the " request could not be executed. '' I have submitted three separate complaints all which have not been responded to. Their website also says to utilize their 24/7 chat services. Every single day the website states the " chat services are not available ''. Today the XXXX of XXXX, 2021, I received an email from eToro stating my XRP position was closed for a tremendous loss of currency. I did not initiate nor authorize any such transaction. The email stated that if any error is found, I may call their number. Called their number and " your call can not be completed as dialed. Please check your number and dial again. '' The number is XXXX eToro. I will add supporting documentation. I have records and receipts and printed documented proof of all material.
03/15/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	OH 43016	Web
On XX/XX/2021 I opened a trading account with eToro. I opened the account with {$3400.00} directly from my bank account. Trading was allowed immediately upon the opening of the account. XX/XX/XXXX they contacted me with an email that stated that the method used to fund the account was registered under a different name. I assure you it was not. I funded my eToro account with my bank account. Within a week the account activity was limited resulting in a frozen account. All documentation ( Identification, proof of address, proof of payment method ownership, etc. ) that has been requested by eToro has been supplied to eToro under threat of limiting the account. Upon supplying the documentation, the account has been limited anyway. No money is allowed in and no money is allowed out of my eToro account. eToro will not respond to any emails, support tickets or phone calls. They have my money and the account still shows a value of {$3700.00} and they will not allow any action within the eToro account. My account is " Verified '' but " Limited. '' They will not respond to any inquiries.
03/17/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 94610	Web
I transferred US {$500.00} to etoro on XX/XX/2021 via ACh transfer but the money never arrived at my account with etoro. I tried to contact etoro costume service ( which was very slow ) and after providing the documents they needed I received an email on XX/XX/2021 that it was forwarded to the payment team for review. However, today, XX/XX/2021 I received an email saying that my case with etoro had been marked as solved but the funds are not available on my etoro account or were sent back to my bank account. It's been 3 weeks since I sent the money and tried to contact etoro but I keep hitting a wall and not able to get a clear understanding of what is going on and what should I expect, and as mentioned, to make things worse they marked my case as solved. I also tried to post on their message board while tagging costumer support but again no response as of the time of writing this complaint. Please see attached correspondence with etoro costumer service regarding the case I will appreciate any help in resolving this matter. Thank you in advance, XXXX XXXX
08/27/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CA XXXXX	Web
On XX/XX/2021, I saw an ad on XXXX for sign up to eToro and if I trade {$5000.00} I will get a bonus of {$500.00}. I clicked on that ad, signed up, and made trades for {$5000.00}. I have not received the bonus so I contacted their support to see when I will receive it. The response was " Due to the high recent demands in cryptocurrencies we are experiencing a large increase in customer inquiries and registrations. We are working to get through this backlog as quickly as possible. We have expanded our customer service teams in order to provide faster service. '' A week later I contacted the Account manager XXXX XXXX asking when i will get my bonus. No response. At the beginning of XX/XX/2021, I contacted customer service again telling them that its been 60 days. No response. I contacted them again towards the end of XXXX. And this is the response I got. " Thanks for bearing with us. Please note that your account was not made via a valid promotional link. This means that we can not credit you with a {$500.00} signup promotional bonus. "
07/08/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 32514	Web
On XX/XX/2020, I received an offer the app XXXX ( a digital asset price tracker ) with an offer for a {$50.00} signup bonus for signing up for eToro, an online social investment service, via the app. After signing up and meeting the offer conditions ( including filling a XXXX Form with my XXXX app/user ID ), I did not receive the {$50.00} bonus as promised. I exchanged several emails with eToro support between XX/XX/XXXX and XX/XX/XXXX, providing screenshots of the offer and asserting that I followed the requirements, but they did not honor the promise. They claimed that I had signed up through " another marketing channel ''. I escalated the support issue to the top level, i.e. head of US marketing. My boyfriend also completed the offer, but had to manually ask support for his {$50.00} to be added. I believe it's possible eToro is trying to avoid paying what is owed by their promotion terms on a larger scale.
03/12/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 95828	Web
I signed up to eToro and invested in Bitcoin and Etherium. After a few weeks, they emailed me saying that they wanted me to send several pictures of my i.d . I responded saying that I did not want to send them any more personal information or i.d., and that I wanted to withdraw all my funds. They responded by saying they would remove my funds from the market and send them back to my bank. They never sent my funds back to my bank. I have tried withdrawing my funds ( {$1800.00} ) myself several times but only get an error message : We were unable to submit your request. Please contact customer service for help. I have emailed customer service but get no response. I tried calling customer service but only get a recording. They have my money and have locked my account. In the meantime they are making money on my money, and I have lost money because my money is locked up. Please help. XXXX XXXX XX/XX/21
02/03/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	CA 91042	Web
On XX/XX/2023 I was trying to purchase crypto with XXXX and eToro popped up at the top. So I signed up and gave all my information to deposit my funds and buy my ETH. After I bought my ETH I realized there was no " send '' button to send my ETH to a new wallet. So I sold the ETH and looked up how to transfer ETH out of eToro and followed those guides. I bought ETH again making this the XXXX trade with any warning or signs that my money would be held. After trying to send it out like the guide showed, I finally came to a page that stated I wouldn't be able to transfer my money out of eToro for XXXX days. After all that there was not XXXX single message, fine print, or warning before and after purchasing the crypto that it would be held for X amount of days. I spoke to representative and XXXX was good but still very unhelpful because they couldn't do anything to help at all.
07/29/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	ME 043XX	Web
XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/2020 eToro USA LLC XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX Demand Notice To Whom it May Concern : On XX/XX/2020, I applied for an investment account at eToro USA LLC ( the Company ) in response to an offer to earn XXXX SB ( the Offer ) on the XXXX website ( the Website ). The Offer terms stated Register, deposit {$50.00} and make two trades to earn XXXX SB! I completed all requirements by XX/XX/2020. As of today, the XXXX SB points have not posted to my account, despite repeated inquiries with the Website. Now, I respectfully demand that the Company pay the monetary value of the Offer ( {$70.00} ). Otherwise, this matter will proceed to trial with all costs borne by the Company. Sincerely, XXXX XXXX
02/01/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	TX 75032	Web
On XXXX I closed my holdings of various cryptocurrencies with the online provider ETORO of XXXX, NJ by selling them and asking for a withdrawal. Initially, the system at ETORO defaulted to a {$30.00} limit and that transaction was deposited in my bank account. However, after many attempts and inquires, I have not recieved the balance of {$1300.00} which was requested just moments after requesting the above mentioned {$30.00}. I tried to call and could not get a live person. I tried to chat using the function on their website but it was never available for use on multiple days/times. The following are the ETOR case numbers which I have opened to try to get the deposit to my account : XXXX XXXX XXXX XXXX I have attached screenshots to document the statement above.
03/08/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	KY 40047	Web
I logged onto eToro website in order to buy some crypto currency. After trying to get the account set up and working I tried to cancel the account because the currency I wanted to buy wasn't available. After that date eToro tried two more times to take out the original authorized {$200.00} dollars. After the final attempt I had to call my bank and stop payment. I then received a letter from XXXX XXXX XXXX saying they were turning me over to collections for the original {$200.00} plus {$50.00} for a returned item fee. I have tried numerous times to call this company and only receive pre-recorded messages directing me to their non user friendly website. I am not using this companies services and want nothing to do with them.
08/20/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 95632	Web
The name of the company is etoro XXXX my email address is XXXX I was inquiring about a cost for a certain crypto how much XXXX coins would cost but instead they withdrew {$550.00} from my checking account their website platform made it appear you were checking the price not withdrawing money from your checking account a pure scam, I contacted the website by withdrawing the money but it keeps showing in process and only allowing me to withdraw {$510.00} but I still have not received it the process started on XX/XX/XXXX 2021and still nothing they say 1to2 days you can not contact them by phone they just give a worthless website to file a complaint that. They don't respond to. I want my money back it was taken fraudulently
02/17/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 75023	Web	Servicemember
I sent a wire transfer on XXXX to Etoro exchange US and they acknowledged it but it did not post to my account. I opened a complaint cases XXXX, XXXX, XXXX attempting to resolve where my money was. I received responses and uploaded bank statements identifying myself and my spouse until XX/XX/XXXX and then they stopped. I then called my bank to attempt a reversal of the bank wire on XX/XX/XXXX and put in an FTC complaint on XX/XX/XXXX. Within minutes of the FTC complaint all of my cases got a response that they will send the money back. I am waiting but not confident this will happen and I want this documented in case anyone else goes through this " virtual Loan '' Etoro has had with my money in limbo as their float.
01/31/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33130	Web
Last XXXX I made 2 deposits on the eToro USA LLC platform, XX/XX/2021 {$9800.00} and XX/XX/2021 {$9100.00}, which adds up to {$19000.00} to invest in and this company from XXXX XXXX have blocked my funds claiming that they needed to verify my identity, I have sent them videos, selfies, bank statements of the account where the funds were debited and to this day after 1 month I practically do not get a concrete response from my money, I am desperate, this situation has become frustrating for me, I need help with this problem, I have done everything they have asked me and they do not solve anything, I want my money, I do not want a relationship with eToro USA LLC after what is happening.
04/25/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	TN 37217	Web	Older American
I invested money ( bitcoins ) with eToro, a trading company based in XXXX, with offices in New Jersey. It did well. I invested a total of about {$2000.00}. I anted to withdraw some of the profits several months ago. They wouldn't let me. Wanted me to upgrade to higher level. Which meant for me to send more money. I needed my money out so I told them to just close the account ( ACCT.No. XXXX ) and send me my money. They said it would take a few days, then two weeks. We are now approaching four weeks. They don't answer my emails, or calls. Seems that the are relentless in soliciting money but don't want to pay. Total they owe me is about {$4000.00}.
05/03/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CA 93021	Web
I referred a user with the username XXXX on XX/XX/2021. I was unable to qualify for the referral reward because Etoro blocked my ability to add funds to my account during this time period. In order to receive a referral reward, both the referrer and referee must complete a trade in their account of at least {$100.00}. Since I did not have the ability to add funds to my account during this time period, I was unable to complete the trade requirement. I contacted Etoro to restore my ability to add funds to my account, but they only agreed to do this after the 30 day period that you have to make the trade after your friend joins Etoro.
10/07/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	DC 20009	Web
Hello. On XX/XX/2020, I took advantage of an offer to receive {$50.00} from eToro USA, LLC after I deposited at least {$100.00} and invested that money. On XX/XX/2020, I deposited {$200.00} and invested that money as directed by the terms and conditions of the offer. Per the terms and conditions, the {$50.00} was to be deposited into my account by the 30th business day from that date. The 30th business day would have been XX/XX/2020. As of the date of filing this, I have still not received the {$50.00}, nor have I have received a response from eToro from the numerous emails I have sent them.
02/24/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NC 28277	Web
I bought XXXX $ of crypot currency ( XXXX ) from etoro platform First thing i observed that the currency price when I submitted was at least 4 % More the chart price. To make sure I tried again without submitting the order They do the same thing which is change the price. Second of all I tried to withdrawal my money many times but I couldn't. I tried to report the problem to the company but they didn't answer my email Also therr phone number is only automated mailbox. Third. Yesterday they shoot down the platform because of the lower market. I just need to withdrawal money
04/12/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NJ 08820	Web	Older American
I have account with eTORO and i had a position for XXXX for XXXX units. They sold all my position and emailed said they transfer the money to my account in available fund but my available fund says " XXXX ". Total amount I invested was {$2000.00} but the market value today was {$6100.00} and they kept all money. I also warn them of unsual activities like asking to many things which they received it before when account was open. eTORO USA LLC XXXX XXXX XXXX, XXXX Floor XXXX, NJ XXXX Phone Number XXXX My Name : XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX Phone ; XXXX
01/21/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TX 77063	Web
On XX/XX/XXXX I inadvertently transferred {$5000.00} XXXX XXXX XXXX dollars ) to a closed online account i had with eToro USA LLC and I need the money refunded but have not been able to get a hold of anyone at the company. I have called the number listed on the website and it directs me to an answering machine asking I leave a message, I have done that with no response. I have emailed and opened several tickets but i get ignored and sometimes my emails bounce back. I feel like i have been scammed.The transaction confirmation number is XXXX.
02/06/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	IL 60565	Web
I have an account with eToro USA LLC. I have my cryptocurrency in my eToro account. Recently I changed my cell phone number and now eToro is not allowing me to log in to my eToro account. I have sent several emails to eToro and left several voicemails for eToro to enable me to change my cell phone number but neither my emails have been replied to nor my call has been returned. Please intervene and direct eToro to allow access to my account. My cell phone # is XXXX. XXXX XXXX
10/01/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	WA 98373	Web
My Debit card number was used to purchase virtual currency products on Etoro.com. I did not authorize this. Somehow someone got a hold of my card information but not my physical card. This Happened between XX/XX/22 XXXX. I contacted Etoro and they said they were going to refund me my money but I have not heard from them since. I have sent emails but no reply 's. I was defrauded of {$500.00} Total. See attached screenshots.
02/01/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33178	Web
Last XXXX I wanted to invest {$59000.00} in the eToro USA LLC platform, said company froze my account and my funds asking to verify my identity, which I already did, I did everything they asked me to do and still they have not unlocked my funds or my account, this problem started on XX/XX/2021 and I still haven't been able to solve it, I feel frustrated, I need urgent help, I need my money, gentlemen from eToro USA LLC.
03/01/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	PA 19139	Web
User name XXXX on XX/XX/2021 try to withdraw {$9100.00} for eToro Use llc something happen in their account department which required additional information in order to complete my withdraw. An email was suppose to be sent out in 24hours with instructions .No email was sent out .I been while for 3days .I open several tickets to see the problem no respond yet. The amount is still pending!
05/26/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 33009	Web
eToro refuses to return my money- they refuse to transfer any assets in kind, and they are forcing me to liquidate at a SIGNIFICANT loss ( more than 50 % loss ) before they will give me anything at all. The withdrawl process takes two apps and is so complex I am unable to determine what exactly to do to get my assets out of the platform and into another place ( other wallet )
01/19/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	NC XXXXX	Web	Older American
On XXXX2020 I funded an account with Etoro cryptocurrency exchange. After funding the account, I purchased {$4000.00} of tokens. I have been trying to transfer my purchased tokens to Etoro 's wallet and the company will not allow the transfer. There is supposed to be a 7 day hold period, but the company has not removed the block to this date which is over 35 days.
03/18/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	TX 78258	Web
ETORO, liquidated by crypto positions and closed my accounts. I can no longer access my accounts. They closed stating that I did not provide sufficient information. I had uploaded Passport, Drivers license and voice recording. These were asked months after I was using their platform. They were not asked at registration. I did provide them. My Loss : {$3000.00}
07/06/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	MO 63123	Web
I signed up for an offer through XXXX to start an account with eToro, deposit XXXX, and receive XXXX XXXX. I have fulfilled the terms of the agreement with a deposit of XXXX ( 2, now, actually ) and have not been credited my bonus. Additionally, customer service has not gotten back in touch with me despite contacting them more than a week ago.
03/09/2023	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	NY 11213	Web
Etoro option promised a bonus for depositing {$500.00} in funds, I had completed the terms yet the company refuses to honor the bonus offer by claiming that I had " abused '' the program and that it arbitrarily reserves the right to decline the promotion. As I have completed their stated terms I feel that the company should honor its offer.
02/23/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CT 06053	Web
I have an account with eToro app. I use this app to purchase crypto currencys. For more than 5 hours I could not login to app to utilize services and therefore protect the money I have invested. Furthermore, the offline service that eToro has provided was not responsive. This company app has failed to provide service when I needed the most.
02/23/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MO 63026	Web
XX/XX/24 etoro app shut down around XXXX with all my cash and XXXX in it. Has been having 'technical difficulties ' for the past 6 hours, causing me to be unable to buy/sell XXXX. As a result I have not been able even see my account and have lost alot of money since I am not able to access or trade during a downturn in the XXXX market.
02/20/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 92345	Web
I opened the account and was able to trade, then it just stopped trading. I have ask to close account but can't. I keep being asked to verify the account and I have dome what they ask but still can't trade. Account shows that it is verified but still can do anything. Would like to close the account if it can't be fixed.
06/01/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 91950	Web
Banking does not allow me to connect card to online platform I use to invest. I use the application etoro which is powered by XXXX
11/29/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	VA 23229	Web
the connection for sign up is insecure, once the prompt asks for SSN or banking info the connection on chrome becomes insecure.
12/11/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	VA 22307	Phone

11/30/2023	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	FL 33773	Phone

10/17/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 95377	Web

07/18/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	OH 43062	Web

06/29/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	NJ 07826	Phone

04/04/2023	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	CA 95758	Web

05/26/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	VA 23836	Web

11/24/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 94536	Web	Older American

11/04/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MI 48183	Phone

07/26/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NJ 07047	Phone

06/09/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem		Phone

06/01/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	TX 75067	Web	Servicemember

05/03/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	MD 21204	Phone

03/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	FL 33579	Web	Older American, Servicemember

02/26/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	MD 21037	Web

02/22/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	OH 43204	Web

02/22/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	MA 01701	Phone

02/16/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	PA 16801	Phone	Older American

02/02/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	GA 30013	Web	Servicemember

01/28/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NJ 07024	Web

12/04/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem		Phone	Older American