| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I believe that the business practices related to my mortgage refinance settlement process are dishonest and probably illegal. I have no issue with the refinance process but when it comes to the settlement of the refinance between the two banks, I have found there to be what I believe to be fraudulent business practices. This is similar to a complaint I previously filled in XXXX ( complaint number - XXXX-XXXX ) against XXXX XXXX XXXX which was resolved satisfactorily.
The following are the facts : 1. I refinanced a XXXX loan that I previously had with XXXX XXXX to a loan with XXXX XXXX XXXX 2. The attorneys for each bank met in person to exchange checks on XX/XX/XXXX. I have this in writing.
3. XXXX XXXX correctly charged me interest through XX/XX/XXXX ( side note my compliant that interest should be split on this day between the two banks from the previous compliant is still valid and consumers should not be forced to pay daily interest on the same loan amount to two banks ) 4. XXXX XXXX XXXX funded the loan on XX/XX/XXXX and started charging me interest on that date.
5. I confirmed with the XXXX XXXX XXXX attorneys ( Puleo Delisle , PLLC ) that the loan funded on XX/XX/XXXX and they only provided the funds to XXXX XXXX on XX/XX/XXXX.
My issues are : 1. I do not believe I should be charged interest from the date the bank chooses to fund the loan and I should only be charged interest from the date that cash is used to pay-off my loan existing loan. It is as if on an initial purchase, the bank only charges me interest once I receive the cash which is when they receive the collateral. In this case I paid interest for one additional day before the banks exchanged collateral. This resulted in my paying interest to two banks for two days. When I spoke to the law firm Puleo Delisle, they noted that XXXX XXXX XXXX has done nothing wrong, but the issue is an operational issue on their side which requires certified checks. I believe charging me for an operational issue on someone else side is fraud. I am not concerned about the {$82.00} ( XXXX x 2.75 % rate divided by 365 days ) but the principle and if Puleo Delisle is serving as the attorney for many XXXX XXXX XXXX refinances, they are ( in my view ) costing consumers significant amounts of money in aggregate ). In summary, I believe I have been defrauded of {$82.00} and I believe many others have had the same issue but might not have realized this. My assumption is that this practice is wide spread and the CFPB should investigate if this is specific to my case ( twice I must remind you ) or general business practice that I believe should be stopped.
2. As I noted above, I believe the CFPB should create a process whereby interest paid during a refinance process has specific rules to protect the consumers. I would be happy to discuss my thoughts here on this since I have refinanced many times over the past 6 years.
I look forward to the CFPB intervening here on the {$82.00} from Puelo Delisle who I was forced to pay during the refinance but then cost me money due to operational issues.
|
| 11/02/2020 |
Yes |
|
|
|
Web |
|
|
On Monday XX/XX/XXXX. XXXX XXXX a signing notary agent made tan appointment for my closing to take place on Monday at XXXX changing it later to XXXX due to a conflict on her part. I requested all documents for review before signing. I noticed on the final disclosure statement charges that were questionable and appeared inflated to increase my closing cost. Credit report fees totalling {$110.00}, BPC fee {$200.00} that the Title company agreed to refund thru my attorney in a follow up email. Recording fees {$160.00}, Settlement fee was increased by {$100.00} from the initial disclosure from {$750.00} to {$850.00}, Title Search and Review fees totaled {$700.00} and my Title Insurance {$620.00}. The closing cost due not appear in accordance with North Carolina regulations. The Title Company Equity Settlement Company has a general affidavit that I signed noting on line 14 of their affidavit states to determine eligibility for a discounted+premium, provide the Title closer with a copy of any title insurance policy issued to the property within the past 10 years or the closing statement confirming payment of a premium for prior title insurance policy, and the policy amount, and evidence of the amount due on the exist mortgage being refinanced. On XX/XX/XXXX I forwarded to Ms XXXX the Title closer a copy of my closing document to which she replied speak to my loan officer. On XX/XX/XXXX I questioned the issue of the discount and supplied my closing document from XXXX and it was disregarded. Furthermore Ms XXXX the Title closer or another person forged my initials on the COVID-19 Certification document after my signing, this is not my hand writing. I provided a cancelled check to Ms XXXX for the deposit of my cash out into my checking account. The cancelled check appears in the final copy of documents I received from Mr XXXX of XXXX. Because this closing was handled poorly I incurred late charges and penalties as well from my creditors as the checks were dated XX/XX/XXXX, I closed in NY and Equity Settlement was well aware of this and mailed all the checks to my NC residence left it at my door provided me with a receipt alleging it was shipped and billed on XX/XX/XXXX when the checks were issued and dated XX/XX/XXXX delivery was on XX/XX/XXXX. Equity Settlement is practicing unfairly as a Title Closer charging fees that are not required in North Carolina especially on a refinance of a property already owned by me in NC. I feel they are discriminating towards people of XXXX. Equity Settlement has violated their own affidavit they had me sign. Im requesting a refund of the charges that are not required by NC Mortgage laws and my residence should not be subjected to NYS Mortgage laws. Furthermore I was not provided with the final disclosure until my signing of the documents on XX/XX/XXXX.
|
| 11/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This title company was referred to us by the lender, XXXX XXXX, with whom we have processes a refinance. Documents were signed last week on XXXX and we were told that after the lender releases the funds to the title company, they will be responsible for paying off our prior loans. The funding date was Monday, XX/XX/XXXX. When the loan was not funded, I called Equity Settlement Services on the afternoon of the XXXX and they said, " Yes we have the wire from your lender but we do not have the authorization to release the funds. You need to speak with your lender. '' On XXXX, we spoke with the lender ( XXXX XXXX ) and our loan officer confirmed that the title company has both the wire and the authorization to release the funds. He complained to us about the service levels at Equity and said this is the second time he has faced this issue. Our feedback was " don't refer them as a preferred title company if they are not delivering on the service levels you expect ''. The loan officer said he would call the title company and would likely have to speak to them five times to get this issue resolved. On the XXXX morning, I as the consumer and someone who paid for the services I am supposed to received from Equity Settlement Services called for an update. First issue, they do not pick up their phones. When they do pick up they put you on hold and then transfer you to a voicemail ( this happened 4 times ). On my fifth attempt I was told to speak with XXXX. I asked if XXXX was in the office, they said yes and then I got her voicemail. After my 6th attempt I finally spoke to a receptionist to whom I stated that I was very frustrated by the lack of service and that if I didn't speak to someone, I would file a complaint with the XXXX. Her response to me " don't threaten us. '' She finally transferred me to XXXX XXXX who told me that she doesn't know exactly why my funds haven't been released but it appears they don't have the release authorization required. She then stated she needed to speak with the funding manager XXXX XXXX to determine what the hold up is. Every day that my loan is not paid off, I am accruing interest. Who is going to pay for this? Me the consumer because the people I paid to take care of this are incapable of following through on their contractual agreement?
|
| 12/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
1. Equity Settlement Services ( a title company ) did not pay off the existing loan by wire transfer as required by the existing lender 's attorney who supplied wiring instructions to XXXX XXXX XXXX ( the Mortgage Loan Originating company ). Instead, and for unknown reason, Equity Settlement sent the payoff funds by check. The result of the delay in payment was that the clients, XXXX XXXX and XXXX XXXX, were forced to pay an additional {$1300.00} in payoff funds to the lender because of changes in exchange rates and approximately {$1600.00} in fees to their attorney for attempting to obtain a refund from Equity Settlement and XXXX XXXX.
2. The lender 's attorney states that he received a scan of what appeared to be a copy of a payoff statement that was " grafted '' onto a page containing his letterhead and signature. One of XXXX XXXX or Equity Settlement is the author of this " grafted '' statement. Such breach of trust is serious and the clients demand an explanation.
3. The clients requested the name of the companies ' malpractice ( errors and omissions ) insurer. The companies refuse to provide such.
4. Although 4 months have passed since they collected their fees in this transaction, Equity Settlement Services and XXXX XXXX have yet to provide their clients with documentation showing that the previous mortgage has been discharged and is satisfied of record.
|
| 06/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Individual from XXXX XXXX XXXX ( individual A ) from Equity Settlement Services, Law office of Puleo Delisle , PLLC. was working on my closing documents. There were some documents that needed another partys ( party B ) signature. I told A specifically to separate the documents and to send only those documents that needed Bs signature to B. I confirmed this with A 3 times to make sure he would do that. A said that he would separate and send only the documents that needed Bs signature to avoid any confusion. When I saw the email A sent, it had all the documents in there which had all of my personal and highly sensitive information like my personal bank account which should not have been sent to B without my consent. This is unacceptable. When I questioned A on why he did so he said he can not be in the middle of it. On top of that, A ignored all my phone calls and responded to me through the customer service representative that he wont pick up and cant speak to me about my file anymore. I can not believe how unprofessional and cowardly A is. He should be removed from his position due to his reckless, unacceptable service and the company should be held accountable for their mistakes.
|
| 07/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
The issue is with the settlement company not the lender.
I closed on a loan on XX/XX/21 ( refinance ). The week of closing the settlement company increased the prepaid tax amount to {$7100.00} from {$5900.00} for my first half taxes. This was an arbitray increase of exactly 20 %, presumably to cover any increase in tax liability for that term. That was fine.
On XX/XX/21 the settlment company made payment to my town for the amount of {$6000.00}. I confirmed with the town there was no overpayment. The settlement company should have returned the excess ( {$1000.00} ) paid. This amount has gone missing, it has not been deposited to escrow, sent to the town or back to me.
I have contacted the settlement company Equity Settlement Services ( full info below ) multiple times, leaving multiple messages over the course of weeks and have not received any response.
Equity Settlement Services XXXX XXXX XXXX XXXX, NY XXXX XXXX ( main ) XXXX ( funding dept ) Regards, XXXX XXXX XXXX XXXX XXXX.
XXXX, NH XXXX
|