Equity Auto Finance, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
12/07/2023	Yes	Vehicle loan or lease Loan	Repossession Account reinstatement or redemption after repossession	FL 32940	Web	Servicemember
I am writing to file a formal complaint against Equity Auto Finance Inc., outlining a series of concerns and potential violations of consumer protection laws. I trust that the Consumer Financial Protection Bureau will thoroughly investigate these matters and take appropriate actions to address any potential misconduct. Summary of Complaint : 1. Unauthorized Repossession : Equity Auto Finance Inc. repossessed my vehicle, XXXX XXXX XXXX, on XX/XX/XXXX, without proper adherence to Florida Statutes, Section 537.013, governing title loan agreements and repossession procedures. 2. Lack of Compliance with Florida Laws : There are indications that Equity Auto Finance Inc. may have violated various provisions outlined in Florida Statutes, Section 537.013, specifically., ( a ) Falsifying entries in a title loan agreement; ( k ) Refusing to accept partial payments ]. 3. Failure to Respond to Correspondence : Despite multiple attempts to communicate my concerns and seek resolution through formal letters, including a Notice of Intent to Redeem and Demand for Vehicle Retrieval , Equity Auto Finance Inc. has not provided satisfactory responses. 4. Potential Violations of Consumer Rights : There are concerns that Equity Auto Finance Inc. may have infringed upon my consumer rights, including the right to fair and transparent dealings, the right to redeem the vehicle, and the right to partial payments as outlined in relevant Florida laws. 5. Request for Investigation and Remedial Action : I respectfully request that the Consumer Financial Protection Bureau conducts a thorough investigation into the actions of Equity Auto Finance Inc. and takes appropriate remedial actions if violations of consumer protection laws are found. 6. Desired Resolution : My primary goal is to seek a fair and just resolution to this matter, including the proper release of liens, the return of my vehicle, and any necessary corrections to the title loan agreement. I appreciate the attention of the Consumer Financial Protection Bureau to this matter and look forward to a prompt and comprehensive investigation. XXXX XXXX
12/01/2022	Yes	Vehicle loan or lease Loan	Improper use of your report Reporting company used your report improperly	FL 32940	Web
On XX/XX/XXXX, I obtained possession of a vehicle from XXXX XXXX sales that was alleged to be financed by Equity Auto Finance IncXXXX XXXX XXXX XXXX XXXX informed me that a Down Payment was required in the amount of {$10000.00} in order for me to take the vehicle off the lot after Equity XXXX XXXX XXXX already approved me for the Auto Loan on XX/XX/XXXX. On XX/XX/XXXX, I found out that both XXXX XXXX XXXX XXXX XXXX XXXX XXXX failed to provide me with disclosures that informed me of my rights to rescind my signature from the contract that I entered, and as a result, I proceeded to Rescind my signature from the Installment contract sending Equity Auto Finance Inc. the NOTICE OF RIGHT OF RESCISSION dated XX/XX/XXXX, holding Certified Mail # XXXX. Equity Auto Finance received the Notice and they signed for the Notice, however, they failed to respond and acknowledge as requested within the Notice. Also, included was an affidavit that Equity failed to rebut and thereby silence agreed to all stated within my Affidavit sent to them dated XX/XX/XXXX. After receiving my Rescission and failing to respond to it, Equity Auto Finance Inc then Reported to the XXXX XXXX XXXX that the Account was closed on XX/XX/XXXX, and reported that a balance was owed. Thereafter each month equity has reported late payments, a balance, and that the account is closed. This information is inaccurate, fraudulent, and damaging to my consumer report and it violated the law. I wrote to Equity Auto Finance on XX/XX/XXXX, regarding their inaccurate reporting and demanding that it be removed equity received it on XX/XX/XXXX, however they failed to remove it and cont to report. I exercised my rights in good faith and Equity Auto Finance decided to take adverse action against me as a result.
07/01/2023	Yes	Vehicle loan or lease Loan	Getting a loan or lease Fraudulent loan	FL 33024	Web
on XX/XX/XXXX i XXXX XXXX entered installment contract ( # XXXX ) ( ACCOUNT : XXXX ) with finance company ( EQUITY AUTO FINANCE INC ) AND DEALER/SELLER ( XXXX XXXX XXXX XXXX ) AT ADDRESS : ( XXXX XXXX XXXX XXXX, XXXX, FL,XXXX. ON XX/XX/XXXX I EXERCISE MY RIGHT TO RESCIND CONTRACT ( # XXXX ) ACCOUNT : XXXX FOR AT LEAST THE FOLLOWING REASONS : WAS NOT PROVIDED WITH THE TYPE OF NOTICE OF MY RIGHT OF RESCISSION UNDER THE " TILA '' TRUTH IN LENDING ACT 12 CFR 226.23, 15 U.S. Code 1635. FINANCE COMPANY ( EQUITY AUTO FINANCE INC ) RESPONDED XX/XX/XXXX VIA TEXT MESSAGE TO HAVE MY LAWYER CONTACT THEIR ATTORNEY. I RESPONDED HAVE YOUR ATTORNEY GET IN CONTACT WITH ME AND PROVIDED MY EMAIL. THE EMAIL PROVIDED BY XXXX AT EQUITY AUTO FINANCE IS XXXX XXXX XXXX ( XXXX ). THEIR ATTORNEY WAS CONTACTED TWICE AND DID NOT RESPOND. PLEASE BE AWARE THAT AFTER 20 DAYS LEGAL ACTION WILL BE TAKING PLACE IF CREDITOR DONT COMPLPY OR AGREE TO RETURN ALL EARNEST MONEY IN CLUDING DOWN PAYMENT. THANK YOU
03/26/2018	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	NY 10027	Web
In XX/XX/XXXX, I surrendered my vehicle to Equity Auto and I still have not heard or received anything in the mail from. In XX/XX/XXXX i reached out via email and was told that they still have not sold the car and that when they do, i should receive something in the mail. As of now I still have nothing in writing or email to say what is going on with my account. My account rep. XXXX was the person who I first emailed about this situation.
03/18/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 34746	Web
this vehicle has been paid in full. I TRIED SEVERAL TIMES TO HAVE THE NEGATIVE ITEM REMOVED. there IS no way I COULD HAVE SOLD THE CAR WITH A CLEAN TITLE if i owed. IT REPORTS LATE AND OWES XXXX : XXXX STATES THAT THEY " VERIFIED '' THE INFORMATION THEY DID not,, I spoke with XXXX from Equity auto who claims theres no way it was verified BECAUSE THEY DO NOT REPORT TO XXXX. XXXX XXXX
10/11/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 33444	Web
Equity auto finance Contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX HAS BEEN SENDING ME COLLECTION NOTICIES IN THE AMOUNT OF {$0.00} THE COLLECTION HAS BEEN REPORTED AS PAST DUE. I DO NOT KNOW THIS COMPANY. I HAVE NEVER DONE ANY BUSINESS WITH THIS COMPANY. THIS COMPNAY DOES NOT HAVE A CONTRACT WITH MY SIGNATURE.
03/12/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	FL 33032	Web
As of XX/XX/2023 my account on my vehicle was 35 days past due. On XX/XX/2023 the vehicle was repossessed without notice. After paying over $ XXXX on the vehicle
09/27/2023	Yes	Vehicle loan or lease Loan	Repossession Notice to repossess	FL 33325	Referral

05/17/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 11229	Web

05/01/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 11229	Web

11/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 32765	Web

12/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33009	Web

06/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33461	Web

09/18/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	FL 33401	Web	Servicemember

01/27/2020	Yes	Debt collection Auto debt	Written notification about debt Didn't receive notice of right to dispute		Phone