Equitable Acceptance Corp CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/07/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	WY 82001	Web
This is my second time filing a complaint on the same company ; therefore the first part I write will be a repeat from my first complaint. I was looking into a " student loan forgiveness program '' and I came upon Equitable Acceptance. I spoke with this company on XX/XX/XXXX for over an hour as they explained to me that I would need to pay {$49.00} every month for approximately 3 years and after the three years of paying faithfully my student loan would be forgiven. I was super excited and agreed to this. I have been paying {$49.00} faithfully since with extra fees added on at times. In XX/XX/XXXX I paid {$55.00} ; XX/XX/XXXX I paid {$100.00} ; XXXX XXXX I paid {$50.00} and {$53.00}. I received a federal loan statements in XX/XX/XXXX and this is when I became confused ; therefore I did not pay Equitable Acceptance in XX/XX/XXXX and XX/XX/XXXX. I spoke to Equitable Acceptance who then explained to me that I paid them to find a student loan forgiveness company for me and there is nothing they can do about them not paying my student loan, but I would need to continue to pay Equitable Acceptance or they would send me to collection. This of course scared me as I am currently working on my credit and do not want anything sent to collection so I agreed to start paying them again in XX/XX/XXXX. I did ask for the name and phone number of the company they had found to pay my student loans off and they told me XXXX XXXX XXXX at XXXX and I called this number multiple times ; including today ( XX/XX/XXXX ) and left messages requesting a call back and I have yet to receive a call back and each time I have called I have never spoke with a live person. Today I called and spoke to the U.S. Department of Education and told them my situation and they were very helpful and understanding and they had informed me that plenty of people has been scammed with these other companies. I really need help on what I need to do because I don't want to keep paying money to a company that is not doing what they had told me they would do for me. The following is the e-mail from the company telling me that my student loan will be paid : XXXX, This is an update from XXXX XXXX regarding your student loan submission. Your Loan Verification Certificates have been submitted to your loan servicer/s in order for them to respond to the Department of Education ( DOE ) for the total payoff of your loans. Once a response is received, the DOE will pay off your current loans in full to initiate the first step in your consolidation. If there is any additional information required, we will contact you directly to request this information. It is not uncommon for you to receive a statement from your new loan servicer prior to your next status update from u. This statement is called a " loan summary statement '' showing a payment amount which reflects a Standard Program. This is part of your servicers mandated paperwork they are required to send to all new clients regardless of the program being entered. If you are enrolling into an Income Driven Repayment Program, please disregard this statement and allow an additional 2-4 weeks to receive your program terms reflecting your correct payment amount. We will notify you once your repayment terms have been confirmed. If you receive any paperwork that is confusing or inaccurate please do not hesitate to contact us so we may provide you with a more recent update and/or clarify any questions/concerns. How to contact us : Fax XXXX Email : XXXX Our Processing and Customer Service Departments are available from XXXX to XXXX Pacific Standard Time , Monday through Friday at XXXX. Best regards, XXXX XXXX My student loan was never paid by the company. The following is an email from the federal student loan requesting for a payment. When I started receiving calls and email from the department of education requesting for a payment I called EAC and XXXX XXXX and EAC basically said there was nothing they can do about it and student advocates would not answer the phone. This is when I knew I had to turn to CFPB for some help. XXXX XXXX To : XXXX XX/XX/XXXX at XXXX XXXX XXXX XXXX Hello XXXX : We are reaching out to remind you of your upcoming payment. Amount Due {$3500.00} Due Date XX/XX/XXXX The easiest way to make a payment is online through Account Access. By paying online, you can target extra funds to specific loans, schedule payments in advance, and more. Sign in and make your payment today! The first time I sent my complaint EAC responded stating the following ; Company 's Response Ms. XXXX 's allegations, and demand are inaccurate, unfounded, defamatory, contrary to the documents she signed, as well as contrary to Equitable Acceptance Corporations ( EAC ) records and recorded conversations with Ms. XXXX. Ms. XXXX has benefitted substantially from the underlying transactions since the Fall of XXXX. Any present problems are the result of her failing to return many emails and telephone calls, and to comply with her contract and instructions. At best, Ms. XXXX is confused, or has been misled badly about the underlying transactions. This response will attempt to clarify the underlying transactions. As is explained below, however, Ms. XXXX does not owe EAC anything any longer, and EAC has requested that the credit bureaus with which it does business delete the EAC account from Ms. XXXX 's credit history. As an initial matter, and contrary to Ms. XXXX complaint, EAC did not solicit or otherwise offer in any way to assist Ms. XXXX with her student loan debt. No representative of EAC contacted Ms. XXXX about her student loan debt, or made any representation to her about her student loan debt. Any suggestion to the contrary is just simply wrong. To the contrary, Ms. XXXX entered into a document preparation and service agreement with a separate company unrelated to EAC XXXX XXXX, XXXX ( XXXX ). EAC was not a party to that agreement, and is, again, a separate unrelated company. The agreement between Ms. XXXX and XXXX, more importantly, clearly disputes Ms. XXXX 's concerns, and in particular the nature of her underlying arrangement with XXXX. Her contract with XXXX clearly states that it is a private company not affiliated with the Department of Education, and that XXXX would work directly on Ms. XXXX 's behalf with the DOE to help her identify assistance programs offered by the DOE. Ms. XXXX 's agreements with XXXX further state and make clear that she could, if she so chose, try on her own to navigate the DOE student loan debt relief process herself without paying anyone a fee. According to the XXXX XXXX XXXX XXXX, however, the DOE student loan debt relief process is unnecessarily complex and borrowers too often confront an impenetrable bureaucracy that prevents them from accessing their rights. Searching for Relief : Desperate Borrowers and the Growing Student Loan Debt Relief Industry, XX/XX/XXXX. Companies like XXXX thus offer their services for a fee, which is plainly set forth and made clear in the documents, to assist student loan debtors navigate this impenetrable bureaucracy. XXXX simply facilitates its clients access to income driven and similar programs offered by and/or through the DOE. Depending on the clients family size and income, the client may qualify, under an existing governmental program with predetermined benefits available depending on the clients individual circumstances, for debt relief, including reduced monthly payment obligations. The amount of any payment reduction depends on where and how the clients personal circumstances fit into a predetermined program and schedule of benefits. Determining what predetermined benefits are available to XXXX clients is one of the primary services provided by XXXX. In order to provide this service, XXXX obtains the requisite information needed from the debtor, and completes on behalf of the debtor the requisite DOE applications and forms. The service provided does not include negotiating for any forgiveness or reduction of the debtors loans. The service simply involves determining what relief is available to a specific debtor and applying for that relief. The service may result in reduced monthly payments for a period depending on the debtors individual circumstances, and consolidation of the debtors loans. That is the benefit received by the student loan debtor. The DOE process also requires thereafter annual renewals, which XXXX may, with certain clients, also agree to handle for the debtor for an agreed amount of time. In a number of respects, the service offered by and available through XXXX is similar to a tax payor hiring a tax preparer to prepare the persons tax returns. The tax payor could, if they so choose, attempt to prepare their returns on their own, or they can hire the tax preparer to do it for them. If the tax preparer is hired, a fee is charged for the service of completing the tax returns. The tax payors resulting tax burden is not affected by the tax preparer. The tax burden is a function of the tax payors individual circumstances and how they fit into a predetermined set of tax rules. XXXX 's offer of services to student loan debtors, like Ms. XXXX, is similar. In exchange for XXXX assistance in navigating and completing the DOE process, XXXX charges a disclosed fee. The end result again for the student loan debtor is a function of the student loan debtors personal circumstances and how they fit into a predetermined income driven or similar program and schedule of benefits. It is solely the clients individual circumstances, which drive and determine what level of assistance or relief is available to a XXXX client. If a student loan debtor decides to hire XXXX to apply for whatever benefits are available to the student loan debtor, an agreement by and between the debtor and XXXX is then memorialized in a written agreement and other related documents necessary to complete the DOE process e.g., financial information such as income and family size is obtained. The agreement contains a number of disclosures and terms, including but not limited to that the student loan debtor is free to try and navigate the DOE process on their own, and they are not obligated to pay XXXX unless and until XXXX successfully completes the DOEs benefit application process for the debtor. With respect to Ms. XXXX specifically, XXXX offered to wade through all the DOE paperwork, websites and applications for her, and obtain for her whatever benefits were available to her. If requested by Ms. XXXX, XXXX would assist her with assembling and processing the applications and documents, which make up the student loan debt assistance programs offered by the DOE, and also assist her with any annual renewals or re-certifications. There was no service fee due from Ms. XXXX to XXXX unless and until XXXX obtained for Ms. XXXX whatever benefits were available specifically to her. With this background, the records and information available to EAC indicate that Ms. XXXX then chose not to attempt the process on her own, and instead hired XXXX to do it for her. The written agreement executed by and between Ms. XXXX and XXXX is quite clear. XXXX then performed its part of the bargain for Ms. XXXX and applied for the DOE benefits available to her. For example, XXXX applied for and obtained enrollment for Ms. XXXX in the DOEs loan consolidation program effective XX/XX/XXXX, and then into the DOEs REPAYE program effective XX/XX/XXXX. After XXXX 's services and efforts, Ms. XXXX 's monthly payment obligation was reduced to {$0.00} effective. To stay in the REPAYE program, Ms. XXXX is required to recertify annually her income. Starting in XX/XX/XXXX, XXXX notified Ms. XXXX of the approaching time for her to renew. According to XXXX, it attempted to reach Ms. XXXX 38 times by email and 27 times by telephone about her need to renew. Each and every one of those attempts was ignored. Since Ms. XXXX did not renew her enrollment on time, her student loans went into default. XXXX, however, again tried to help her by obtaining a forbearance for her, which ended in XX/XX/XXXX. Still, Ms. XXXX has ignored all attempts to reach her. Even though it now appears from her complaint that Ms. XXXX does not appear to understand her DOE program and XXXX 's efforts, XXXX is in possession of a recorded conversation with Ms. XXXX in which she acknowledges and verifies her agreement with XXXX and the benefits she received. Mr. XXXX also appears to not understand EACs role in this matter. EAC did not get involved with Ms. XXXX until she had already agreed to hire and pay XXXX to assist her. Apparently, Ms. XXXX was unable or unwilling to pay XXXX all at once. At that point, EACs services were made known to Ms. XXXX. EAC was willing to pay XXXX for her, in exchange for Ms. XXXX then repaying EAC over time, with interest. The choice was once again Ms. XXXX 's to make. She could, if she so chose, submit a request and application to EAC asking EAC to pay XXXX for her. If EAC receives such a request from a student loan debtor like Ms. XXXX, EAC evaluates the application, as well as the agreement between XXXX and the debtor, and XXXX written assurance that the DOE process has been successfully completed and whatever benefit was available to the debtor has been obtained. EAC also obtains verbal verification from the debtor acknowledging the existence of the debtors request for a separate agreement with EAC. EAC then decides whether to accept or reject the application. If EAC accepts the request, EAC then enters into a separate agreement with the debtor pursuant to which EAC agrees to pay XXXX for the debtor, and in exchange, the debtor agrees to repay EAC over time with interest. In this instance, Ms. XXXX did in fact submit to EAC an application for EAC to pay XXXX for her. After reviewing Ms. XXXX 's request, her agreement with XXXX and verifying the situation with Ms. XXXX directly, EAC agreed to pay XXXX for Ms. XXXX and did in fact do so. An audio recording of Ms. XXXX acknowledging and verifying that EAC would be paying XXXX for her exists as well. In that recording, among other things, Ms. XXXX acknowledges that her payments to EAC are to repay EAC, and are not payments towards her student loan debt. EAC thus disagrees vehemently with Ms. XXXX 's complaint and demand. However, EAC only gets involved in transactions like this on a full recourse basis with XXXX. That allows EAC to unwind any transaction and charge the account back to XXXX. Given Ms. XXXX 's complaint here, EAC has exercised its rights with XXXX and unwound the transaction. Ms. XXXX therefore no longer owes EAC anything. Should she have any additional concerns or demands, she should address them to XXXX. In the above statement they clearly state that I do not owe them anything, but recently I have been receiving emails requesting for payment and threatening me that if I don't pay they will send me to collection which will go against my credit. The following is a recent email from the company. Good Afternoon XXXX, We have been notified by Equitable Acceptance that your loan has been charged off due to nonpayment. Our Accounts Receivable Department will be turning your file over to a third party collection agency and your credit will be adversely affected unless we can agree on settlement terms before this occurs. Your charge off amount from Equitable is {$770.00}, I am willing to settle your account for {$490.00}. If you would like to break the payment into installments you can let me know, I will accept installment payments to pay the settlement amount in full. I need an immediate response for this offer to be valid, otherwise your delinquent amount due will accrue interest and penalty fees. I have been assigned as the case manager on your file please contact me on my direct line or my email. Regards, XXXX XXXX Account Executive Student Advocates XXXX Direct : XXXX SXXXX XXXX Image This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. XXXX XXXX XXXX To : XXXX XXXX XX/XX/XXXX at XXXX PM Good afternoon, XXXX I have records stating that I no longer owe money to Equitable Acceptance and they were the one that told me that I no longer owe any money. This needs to be fixed. I will send you the records as I do not need this sent to collection as it will affect my credit. Thank you, XXXX XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote XXXX Good Afternoon XXXX, We have been notified by Equitable Acceptance that your loan has been charged off due to nonpayment. Our Accounts Receivable Department will be turning your file over to a third party collection agency and your credit will be adversely affected unless we can agree on settlement terms before this occurs. Your charge off amount from Equitable is {$770.00}, I am willing to settle your account for {$490.00}. If you would like to break the payment into installments you can let me know, I will accept installment payments to pay the settlement amount in full. I need an immediate response for this offer to be valid, otherwise your delinquent amount due will accrue interest and penalty fees. I have been assigned as the case manager on your file please contact me on my direct line or my email. Regards, XXXX XXXX Account Executive Student Advocates XXXX Direct : XXXX XXXX Show original message XXXX XXXX ... To : XXXX XXXX Subject : Re : URGENT MATTER!!! ... XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX To : XXXX XXXX XX/XX/XXXX at XXXX XXXX Hi XXXX, I have added the complaint with their response stating that I no longer owe them anything in which I have highlighted. I will continue with these complaints on this company if I continue to be harassed as well as contacting my lawyer. This company misled me and did not do anything they told me that they would do. I will also forward you the e-mail I received of them telling me what they would do for me in which they did not do. Thank you. We received your complaint. Thank you. We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. YOUR COMPLAINT I was looking into a " student loan forgiveness program '' and I came upon Equitable Acceptance. I spoke with this company on XX/XX/XXXX for over an hour as they explained to me that I would need to pay {$49.00} every month for approximately 3 years and after the three years of paying faithfully my student loan would be forgiven. I was super excited and agreed to this. I have been paying {$49.00} faithfully since with extra fees added on at times. In XX/XX/XXXX I paid {$55.00} ; XX/XX/XXXX I paid {$100.00} ; XXXX XXXX I paid {$50.00} and {$53.00}. I received a federal loan statements in XX/XX/XXXX and this is when I became confused ; therefore I did not pay Equitable Acceptance in XX/XX/XXXX and XX/XX/XXXX. I spoke to Equitable Acceptance who then explained to me that I paid them to find a student loan forgiveness company for me and there is nothing they can do about them not paying my student loan, but I would need to continue to pay Equitable Acceptance or they would send me to collection. This of course scared me as I am currently working on my credit and do not want anything sent to collection so I agreed to start paying them again in XX/XX/XXXX. I did ask for the name and phone number of the company they had found to pay my student loans off and they told me XXXX XXXX XXXX at XXXX and I called this number multiple times ; including today ( XX/XX/XXXX ) and left messages requesting a call back and I have yet to receive a call back and each time I have called I have never spoke with a live person. Today I called and spoke to the U.S. Department of Education and told them my situation and they were very helpful and understanding and they had informed me that plenty of people has been scammed with these other companies. I really need help on what I need to do because I don't want to keep paying money to a company that is not doing what they had told me they would do for me. Thank you View full complaint Sent to company Status Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. Their response should include the steps they took, or will take, to address your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. Company responded Status Company responded on XX/XX/XXXX Response Type Closed with explanation Company 's Response Ms. XXXX 's allegations, and demand are inaccurate, unfounded, defamatory, contrary to the documents she signed, as well as contrary to Equitable Acceptance Corporations ( EAC ) records and recorded conversations with Ms. XXXX. Ms. XXXX has benefitted substantially from the underlying transactions since the Fall of XXXX. Any present problems are the result of her failing to return many emails and telephone calls, and to comply with her contract and instructions. At best, Ms. XXXX is confused, or has been misled badly about the underlying transactions. This response will attempt to clarify the underlying transactions. As is explained below, however, Ms. XXXX does not owe EAC anything any longer, and EAC has requested that the credit bureaus with which it does business delete the EAC account from Ms. XXXX 's credit history. As an initial matter, and contrary to Ms. XXXX complaint, EAC did not solicit or otherwise offer in any way to assist Ms. XXXX with her student loan debt. No representative of EAC contacted Ms. XXXX about her student loan debt, or made any representation to her about her student loan debt. Any suggestion to the contrary is just simply wrong. To the contrary, Ms. XXXX entered into a document preparation and service agreement with a separate company unrelated to EAC XXXX XXXX, XXXX ( XXXX ). EAC was not a party to that agreement, and is, again, a separate unrelated company. The agreement between Ms. XXXX and XXXX, more importantly, clearly disputes Ms. XXXX 's concerns, and in particular the nature of her underlying arrangement with XXXX. Her contract with XXXX clearly states that it is a private company not affiliated with the Department of Education, and that XXXX would work directly on Ms. XXXX 's behalf with the DOE to help her identify assistance programs offered by the DOE. Ms. XXXX 's agreements with XXXX further state and make clear that she could, if she so chose, try on her own to navigate the DOE student loan debt relief process herself without paying anyone a fee. According to the XXXX XXXX XXXX XXXX, however, the DOE student loan debt relief process is unnecessarily complex and borrowers too often confront an impenetrable bureaucracy that prevents them from accessing their rights. Searching for Relief : Desperate Borrowers and the Growing Student Loan Debt Relief Industry, XX/XX/XXXX. Companies like XXXX thus offer their services for a fee, which is plainly set forth and made clear in the documents, to assist student loan debtors navigate this impenetrable bureaucracy. XXXX simply facilitates its clients access to income driven and similar programs offered by and/or through the DOE. Depending on the clients family size and income, the client may qualify, under an existing governmental program with predetermined benefits available depending on the clients individual circumstances, for debt relief, including reduced monthly payment obligations. The amount of any payment reduction depends on where and how the clients personal circumstances fit into a predetermined program and schedule of benefits. Determining what predetermined benefits are available to XXXX clients is one of the primary services provided by XXXX. In order to provide this service, XXXX obtains the requisite information needed from the debtor, and completes on behalf of the debtor the requisite DOE applications and forms. The service provided does not include negotiating for any forgiveness or reduction of the debtors loans. The service simply involves determining what relief is available to a specific debtor and applying for that relief. The service may result in reduced monthly payments for a period depending on the debtors individual circumstances, and consolidation of the debtors loans. That is the benefit received by the student loan debtor. The DOE process also requires thereafter annual renewals, which XXXX may, with certain clients, also agree to handle for the debtor for an agreed amount of time. In a number of respects, the service offered by and available through XXXX is similar to a tax payor hiring a tax preparer to prepare the persons tax returns. The tax payor could, if they so choose, attempt to prepare their returns on their own, or they can hire the tax preparer to do it for them. If the tax preparer is hired, a fee is charged for the service of completing the tax returns. The tax payors resulting tax burden is not affected by the tax preparer. The tax burden is a function of the tax payors individual circumstances and how they fit into a predetermined set of tax rules. XXXX 's offer of services to student loan debtors, like Ms. XXXX, is similar. In exchange for XXXX assistance in navigating and completing the DOE process, XXXX charges a disclosed fee. The end result again for the student loan debtor is a function of the student loan debtors personal circumstances and how they fit into a predetermined income driven or similar program and schedule of benefits. It is solely the clients individual circumstances, which drive and determine what level of assistance or relief is available to a XXXX client. If a student loan debtor decides to hire XXXX to apply for whatever benefits are available to the student loan debtor, an agreement by and between the debtor and XXXX is then memorialized in a written agreement and other related documents necessary to complete the DOE process e.g., financial information such as income and family size is obtained. The agreement contains a number of disclosures and terms, including but not limited to that the student loan debtor is free to try and navigate the DOE process on their own, and they are not obligated to pay XXXX unless and until XXXX successfully completes the DOEs benefit application process for the debtor. With respect to Ms. XXXX specifically, XXXX offered to wade through all the DOE paperwork, websites and applications for her, and obtain for her whatever benefits were available to her. If requested by Ms. XXXX, XXXX would assist her with assembling and processing the applications and documents, which make up the student loan debt assistance programs offered by the DOE, and also assist her with any annual renewals or re-certifications. There was no service fee due from Ms. XXXX to XXXX unless and until XXXX obtained for Ms. XXXX whatever benefits were available specifically to her. With this background, the records and information available to EAC indicate that Ms. XXXX then chose not to attempt the process on her own, and instead hired XXXX to do it for her. The written agreement executed by and between Ms. XXXX and XXXX is quite clear. XXXX then performed its part of the bargain for Ms. XXXX and applied for the DOE benefits available to her. For example, XXXX applied for and obtained enrollment for Ms. XXXX in the DOEs loan consolidation program effective XX/XX/XXXX, and then into the DOEs REPAYE program effective XX/XX/XXXX. After XXXX 's services and efforts, Ms. XXXX 's monthly payment obligation was reduced to {$0.00} effective. To stay in the REPAYE program, Ms. XXXX is required to recertify annually her income. Starting in XX/XX/XXXX, XXXX notified Ms. XXXX of the approaching time for her to renew. According to XXXX, it attempted to reach Ms. XXXX 38 times by email and 27 times by telephone about her need to renew. Each and every one of those attempts was ignored. Since Ms. XXXX did not renew her enrollment on time, her student loans went into default. XXXX, however, again tried to help her by obtaining a forbearance for her, which ended in XX/XX/XXXX. Still, Ms. XXXX has ignored all attempts to reach her. Even though it now appears from her complaint that Ms. XXXX does not appear to understand her DOE program and XXXX 's efforts, XXXX is in possession of a recorded conversation with Ms. XXXX in which she acknowledges and verifies her agreement with XXXX and the benefits she received. Mr. XXXX also appears to not understand EACs role in this matter. EAC did not get involved with Ms. XXXX until she had already agreed to hire and pay XXXX to assist her. Apparently, Ms. XXXX was unable or unwilling to pay XXXX all at once. At that point, EACs services were made known to Ms. XXXX. EAC was willing to pay XXXX for her, in exchange for Ms. XXXX then repaying EAC over time, with interest. The choice was once again Ms. XXXX 's to make. She could, if she so chose, submit a request and application to EAC asking EAC to pay XXXX for her. If EAC receives such a request from a student loan debtor like Ms. XXXX, EAC evaluates the application, as well as the agreement between XXXX and the debtor, and XXXX written assurance that the DOE process has been successfully completed and whatever benefit was available to the debtor has been obtained. EAC also obtains verbal verification from the debtor acknowledging the existence of the debtors request for a separate agreement with EAC. EAC then decides whether to accept or reject the application. If EAC accepts the request, EAC then enters into a separate agreement with the debtor pursuant to which EAC agrees to pay XXXX for the debtor, and in exchange, the debtor agrees to repay EAC over time with interest. In this instance, Ms. XXXX did in fact submit to EAC an application for EAC to pay XXXX for her. After reviewing Ms. XXXX 's request, her agreement with XXXX and verifying the situation with Ms. XXXX directly, EAC agreed to pay XXXX for Ms. XXXX and did in fact do so. An audio recording of Ms. XXXX acknowledging and verifying that EAC would be paying XXXX for her exists as well. In that recording, among other things, Ms. XXXX acknowledges that her payments to EAC are to repay EAC, and are not payments towards her student loan debt. EAC thus disagrees vehemently with Ms. XXXX 's complaint and demand. However, EAC only gets involved in transactions like this on a full recourse basis with XXXX. That allows EAC to unwind any transaction and charge the account back to XXXX. Given Ms. XXXX 's complaint here, EAC has exercised its rights with XXXX and unwound the transaction. Ms. XXXX therefore no longer
04/09/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NC 275XX	Web
1.EQUITABLEACC XXXX XXXX XXXX Account # : XXXX XXXX XXXX High Balance : {$8100.00} {$0.00} {$7700.00} Last Verified : XX/XX/XXXX -- -- Date of Last Activity : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Opened : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance Owed : {$8100.00} {$8100.00} {$8100.00} Closed Date : XXXX -- -- Account Rating : Derogatory Derogatory Derogatory Account Description : Joint Joint Joint Dispute Status : Account not disputed Account not disputed Account not disputed Creditor Type : Finance/Personal Sales Financing Miscellaneous Finance Account Status : Closed Closed Closed Payment Status : Collection/Chargeoff Collection/Chargeoff Collection/Chargeoff Creditor Remarks : Charged off as bad debt Profit and loss write-off Unpaid balance reported as a loss by the credit grantor. Charged off account Charge Payment Amount : {$0.00} {$0.00} {$0.00} Last Payment : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Term Length : -- -- -- Past Due Amount : {$0.00} {$0.00} {$0.00} Account Type : Charge account Charge account Charge account Payment Frequency : -- -- -- Credit Limit : {$8200.00} {$8200.00} -- 2XXXX XXXX XXXX XXXX Account # : XXXX -- XXXX High Balance : {$21000.00} -- {$0.00} Last Verified : XX/XX/XXXX -- -- Date of Last Activity : XX/XX/XXXX -- XX/XX/XXXX Date Reported : XX/XX/XXXX -- XX/XX/XXXX Date Opened : XX/XX/XXXX -- XX/XX/XXXX Balance Owed : {$0.00} -- {$0.00} Closed Date : XXXX -- -- Account Rating : Derogatory -- Derogatory Account Description : Individual -- Individual Dispute Status : Account not disputed -- Account disputed Creditor Type : Automotive -- Auto Dealers, Used Account Status : Closed -- Closed Payment Status : Unknown -- Unknown Creditor Remarks : Chapter XXXX bankruptcy -- Consumer disputes - reinvestigation in progress Bankruptcy Chapter XXXX Included in bankruptcy Payment Amount : {$0.00} -- {$0.00} Last Payment : -- XX/XX/XXXX Term Length : -- -- -- Past Due Amount : {$0.00} -- {$0.00} Account Type : Auto Lease -- -- Payment Frequency : -- -- -- Credit Limit : -- -- -- 3.XXXX XXXX XXXX XXXX Account # : -- XXXX XXXX High Balance : -- -- {$1300.00} Last Verified : -- -- -- Date of Last Activity : -- -- XX/XX/XXXX Date Reported : -- -- XX/XX/XXXX Date Opened : -- -- XX/XX/XXXX Balance Owed : -- -- {$1300.00} Closed Date : -- -- -- Account Rating : -- -- Derogatory Account Description : -- -- Individual Dispute Status : -- -- Account not disputed Creditor Type : -- -- Furniture and Home/Office Funishings Stores Account Status : -- -- Closed Payment Status : -- -- Collection/Chargeoff Creditor Remarks : -- -- Charged off account Secured Payment Amount : -- -- {$0.00} Last Payment : -- -- XX/XX/XXXX Term Length : -- -- -- Past Due Amount : -- -- {$1300.00} Account Type : -- -- Secured loan Payment Frequency : -- -- -- Credit Limit : -- -- 4. XXXX XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXX -- High Balance : {$97.00} {$97.00} -- Last Verified : XX/XX/XXXX -- -- Date of Last Activity : XX/XX/XXXX XX/XX/XXXX -- Date Reported : XX/XX/XXXX XX/XX/XXXX -- Date Opened : XX/XX/XXXX XX/XX/XXXX -- Balance Owed : {$97.00} {$97.00} -- Closed Date : -- -- -- Account Rating : Derogatory Derogatory -- Account Description : Individual Individual -- Dispute Status : Account not disputed Account not disputed -- Creditor Type : Collection Services Other Collection Agencies -- Account Status : Open Closed -- Payment Status : Collection/Chargeoff Collection/Chargeoff -- Creditor Remarks : Affected by natural disaster Affected by natural disaster. -- Original Creditor : XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX -- Last Payment : -- -- -- Past Due Amount : {$0.00} {$0.00} - 5. Bankruptcy XXXX XXXX XXXX Type : Chapter XXXX Bankruptcy Status : Discharged Date Filed/Reported : XX/XX/XXXX Reference # : XXXX Closing Date : XX/XX/XXXX Asset Amount : XXXX Court : U.S. Bankruptcy Court Liability : XXXX Exempt Amount : XXXX Remarks : Bankruptcy TransUnion Experian Equifax Type : Chapter XXXX Bankruptcy Status : Discharged Date Filed/Reported : XX/XX/XXXX Reference # : XXXX Closing Date : XX/XX/XXXX Asset Amount : XXXX Court : XXXX XXXXXXXX XXXX XXXX XXXXXXXX Liability : XXXX Exempt Amount : XXXX Remarks : Bankruptcy XXXX XXXX XXXX Type : Chapter XXXX Bankruptcy Status : Discharged Date Filed/Reported : XX/XX/XXXX Reference # : XXXX Closing Date : Asset Amount : XXXX Court : Federal Liability : XXXX Exempt Amount : XXXX Remarks : Inquiries Creditor Name Date of inquiry Credit Bureau XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX EQUITABLEACC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
08/08/2019	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	TN 38119	Web
Hi, I am writing this letter/notice of complaint because I feel that there are companies and agencies that are falsely impersonating U.S. Government agencies and personnel and as a result are and have fraudulently taken advantage of U.S. citizens such as myself. On XX/XX/XXXX, I was on the world wide web just browsing when I saw a Student Loan Relief Program ad and it was mentioning having a program that could assist people with consolidating and possibly eliminating Student Loan debt. The ad had some sort of XXXX number to call to inquire and see if you could qualify. Being I was suffering tremendously XXXX from coping with medical and student loan debt along with other problems, I was extremely curious to learn and discover if I could get any relief with my student loan debt so I called the number the ad listed and spoke to a gentleman whom said his name was XXXX XXXX. Over the course of about 30 mins, XXXX XXXX had asked me all sorts of questions such as my date of birth, social security number, income information, company and field information, household size and more. XXXX told me that based off my income and occupation of working for an agency that services the general public, I met the qualifications for the Student Loan Relief Program. He told me that to sign up for and to take advantage of the program, he would have to run a credit check on me to see if the program would finance me for what they called a service fee for the program but said that all I would have to pay would be {$39.00} a month for 2 years and gave the notion and promise that my student loans would be eliminated. XXXX then said that he would need to send me some documents via email for me to sign along with me sending copies of my paystubs for the past 30 days and I did so. When the email came to my email inbox, I noticed that it was from a two other and separate entities ( companies ) but all documents pointed one another back to the Student Loan Relief Department which to my ignorance and understanding was all the Federal Government. These two companies were the XXXX XXXX XXXX XXXX, and Equitable Acceptance Corporation. Per Equitable Acceptance, they were the company to run my credit for a request authorization and added and opened a line of credit in my name and account for the {$1300.00} that they stated they paid to XXXX XXXX XXXX XXXX to finance me for the program for services. Please note and be advised that to this very day, I have never been able to speak to anyone at XXXX XXXX XXXX to inquire about my case and account. Equitable Acceptance Corporation, however, are the company and agency whom are to this present day of XX/XX/XXXX, are auto debiting {$39.00} from my checking account. Over the course of 2 years, I have called Equitable Acceptance to inquire about the validity and justification of their program and all I get is a bounce around and shift of responsibility back to XXXX XXXX XXXX and the Student Loan Relied Department. Then about a year ago or maybe more, I began to receive emails from a company called XXXX XXXX whom Equitable Acceptance has added to yet another 3rd party ordeal. Representatives from Equitable Acceptance say that they hired XXXX XXXX to come in and handle the document preps for customers whom when recertifications are due. Once introduced to XXXX XXXX about a year ago, that is when I started getting a gut feeling that something was not right and began to feel that my identity, banking information and more was compromised and that I being taken advantage of so I immediately called into the Federal Student Loan contact line to inquire about my loan status. I was then brought to the awareness that what Equitable Acceptance and XXXX XXXX were doing was simply and solely placing my student loan accounts and payments on a deferment plan. My student loan debt amounts have not decreased at all and are very much still present. Just yesterday XX/XX/XXXX I called Equitable Acceptance Corporation to inquire about the length of time I had left before they would seize from auto-debiting my bank account and was told I still had over 18 months left to pay the {$39.00}. I then became utterly and extremely perplexed about what exactly it was that this company was actually doing for me versus to me so I asked for justification and proof and was told I would be mailed the documents showing and proving that Equitable Acceptance did indeed pay XXXX XXXX XXXX XXXX a total of {$1300.00} however I have learned that in situations like this, there is and will never be an actual file that would be provided to me to prove that Equitable Acceptance paid that amount of money on my behalf and are rightly justified in them debiting funds from me. All the while, I would be paying them nearly 5 years and would still have the student loan debt that I began with only the amounts will increase due to the forbearance and interests. Since having all these gut feelings and proof that someone is taking advantage of me by way of government fraud, I have searched the web and the Better Business Bureau to look up information and complaints against the XXXX XXXX XXXX XXXX and Equitable Acceptance Corporation and to my surprise many others have the same story as I do and feel compromised and scammed.
01/24/2017	Yes	Other financial service Debt settlement	Fraud or scam	MA 018XX	Web
About a month ago ( XX/XX/XXXX ) I was contacted by an agency that described themselves as a XXXX They explained that there are XXXX types of loaners ; " federal loan servicers '' and " servicers of federal loans. '' They claimed themselves as a " federal loan servicer '' while other companies were " servicers of federal loans. '' Essentially, that they were mandated and authorized by the federal government and in the public realm while the " servicers of federal loans '' were in the private realm and made money off of my loans. They said that due to legislation that had been on-going since XX/XX/XXXX under the Obama administration that now ( in XX/XX/XXXX ) a new law had been passed allowing debt forgiveness after XXXX years of payments. I asked how that was possible and they said it was something the federal government would eat to ensure all students could go to college without worrying about looming debt their entire life. Understanding that tens of thousands of dollars of debt was a lesser concern in the realm of national debt, I began to trust these people. They persisted and explained all of the benefits of switching to a " federal loan servicer '' rather than a " servicer of federal loans. '' For example, that I would n't have to make a payment for the first XXXX months dependent on eligibility. Each year, they would be required to update my living and working information and I could potentially never have to pay back a dime to my student loans. It sounded too good to be true, but I also understand that the amount of money I make annually is n't much - so it seemed to make sense as well. I agreed to begin the consolidation of my loan into their company ( which I understood as a " federal loan servicer '' while the company I was currently with as a " servicer of federal loans ''. ) I asked again the terms and were again told that for the first year or more, dependent on income, I would have no payments to make. It would allow a little more financial freedom, in my mind, and allow me to get on my feet and work toward a job making better money. I provided them the information they needed to consolidate and continued with the service. The holidays came and went and XX/XX/XXXX was upon me. I was again contacted by the XXXX. Now, they were explaining that I had a {$42.00} charge ( through direct deposit ) that I had to pay for the consolidation fee. Confused, I began to log in to the website that I believed had consolidated my loan and therefore would be where I 'd make the payment ( https : //myfedloan.org ). I encountered trouble answering the security questions and was locked out of my account. I waited the duration of the lockout and then attempted again, only to find that I could n't get into my account. I called XXXX. Through talking to the representative, I found that I owed them nothing for a year ( the promise that the XXXX elucidated ). Confused, I prompted that I had a charge for {$42.00} on my bank account from a " federal loan servicer ''. Quickly, it became clear : the company ( which I have now discovered is " XXXX '' [ https : //www.equitableacceptance.com/ ] ) had told me a half-truth. When they said I would n't have to pay anything, they meant on my loan, but I would have to pay them a fee of {$42.00} a month to consolidate and transfer my loan to a new company. They never tell you about the fee of {$42.00}. They never tell you that they 're a third party company that is offering their services of consolidation to a new federal loan servicer. They pose as the federal loan servicer. They set up a direct deposit on the {$42.00} which is what I am now complaining about. They pose the direct deposit as something they need for the future ( after a year of no payments ), but they use the information to file your application on a federal loan site and for themselves to collect.
08/20/2016	No	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 93105	Web
I fell victim to a student debt relief scam. I got a call XX/XX/XXXX by a company named XXXX XXXX XXXX XXXX ( XXXX ), and spoke to a man named XXXX XXXX ( XXXX ) who told me new legislature passed by the Obama administration made me a candidate to decrease my monthly payment for a small one-time fee. He said my {$230000.00} outstanding balance with my loan servicer, XXXX XXXX ( XXXX ), would be paid in full, and that my payments would be lowered to {$39.00} a month or so. I was sent a link to sign a form online, which would expire in a certain timeframe so I was pressured to sign it immediately. I then got a credit alert from a corporation called Equitable Acceptance that said I owed {$1300.00}. I had never heard of this sum and did not recall hearing the name of this bank. When I tried logging into my XXXX XXXX account, my password did n't work. I assumed perhaps they had paid the outstanding balance and I no longer had an account, making XXXX XXXX XXXX my new loan servicer. I tried calling XXXX repeatedly to clarify, in vain. He had said I could call him anytime. I left voicemails, never got a call back. Equitable Acceptable charged me {$39.00}, which I thought was my monthly student loan payment. However, XXXX XXXX then charged me a sum for the month I had never heard of, {$59.00} or so. I finally called the customer service department at XXXX XXXX XXXX Department for clarification. I was told that, contrary to what XXXX XXXX told me, XXXX XXXX was still my loan servicer, my outstanding balance had not been paid in full as he suggested, and that {$59.00} was my new monthly payment with XXXX XXXX. I then called XXXX XXXX, and spoke at length with a security specialist named XXXX. He was very helpful and filed a complaint on my behalf. XXXX XXXX had requested my information to access my account with the Department of Education, which I disclosed. Based on what we could see on my account, they had not only changed my password to login, but they had frankly falsified information. They listed my email address as one I had never heard of, XXXXXXXXXXXX, which means I personally was no longer receiving any communications from my loan servicer. XXXX informed me that, in order to lower my payment to {$59.00} a month, they renewed my income-based repayment plan by claiming I had XXXX children. I have XXXX children. XXXX had lowered my monthly payment by lying to the government. When I asked him what my new interest rate would be, he did not answer directly. In addition to $ XXXX monthly that I owe to this new bank Equitable Acceptance, with an outstanding balance of {$1300.00}. After creating an account with Equitable Acceptance at https : //www.equitableacceptance.com/, I was able to find that my initial balance was {$1300.00}, with {$23.00} of accrued interest already. Therefore, instead of helping me pay off my student debt, this company created a new debt with interest. I must have given them my credit card information because they had started to charge me $ XXXX monthly. I effectively got charged {$1300.00}, with interest, to have someone lie to the government and report I had XXXX children. XXXX XXXX XXXX XXXX and Equitable Acceptance Corporation must be shut down. This is fraud. There is no new student debt relief legislation. I was misled and systematically lied to. I called XXXX XXXX XXXX XXXX at XXXX, spoke to supervisor XXXX XXXX. XXXX XXXX said all calls were recorded. I asked if I could obtain the recording of my initial call with XXXX XXXX, which was made sometime in XX/XX/2016 She said this was not possible. After hearing I was upset at having been lied to and scammed, she literally hung up the phone on me. I can not handle any more debt. I am almost XXXX, in XXXX dollar of debt, single, overworked and burned out. Please help.
10/05/2017	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 20903	Web
First : I missed a couple of e-mails from XXXX student Loan servicer on warnings such companies after they were aware of debt relief companies that were contacting students, charging fees to file for students consolidation, or applying for an income-drive qualifying for forgiveness programs, and/or getting out of debt default ... Thus, this company known as XXXX XXXX ( XXXX ) called me at work ( not sure how they got my name and work phone number or how they even knew I owe student loans ) ; this happened sometimes in XX/XX/XXXX. The person introduced themselves, his company and that they work with students to help consolidation and help apply for Federal student forgiveness, he went on and on and on indicating how I will pay less or may have no payment based on income and other factors and be done within a short period ( i.e., 10 years or so ) or be forgiven all together. He sounded legit. He needed my information so he can apply on line right away. He convened me to sign e-signatures on the application where my signature was needed. According to him ( I can not recall the amount that I would be paying, but it was a small amount ... less than what I was currently paying monthly ( {$180.00} ). He stated that I would be paying for 10 years than the rest of the loan will be forgiveness, but that once the application is confirmed, will receive this in mail then I would pay them {$49.00} per month for 36 months for they service. Sometimes in XX/XX/XXXX I got a call from Federal student office informing me that my application submitted in XX/XX/XXXX was incomplete and something to done with number of dependents. I had even forgotten about this application, since I had not gotten anything to this regard in the mail. I asked what was missing and dependents issue. I then recalled that XXXX person had pushed on the definition of dependents, thus he came up with 8 dependents. I had to inform Student loan staff who called me that this apply was submitted through a third party. I had to tell the full story, since this now sounded like fraud. I even gave her the company 's name ( not sure what she did with that information ). She advised of such companies and that the Federal Loan office was aware of these companies. She suggested to me to re-apply and forward a copy of my paystub and have employment verification form done. So I did re-apply and submitted this in XX/XX/XXXX. Meanwhile in sometimes either late XX/XX/XXXX or XX/XX/XXXX, I started getting calls from ( Equitable Acceptance ( XXXX ) or ( XXXX ) I guess the partner company to the XXXX XXXX about my payments of the {$49.00} that I need to be paying them for their service. I informed the person who called me after they identified who they were and why they were contacting me that the application never got processed, since they lied on the application and I had to re-apply all over again. I further explained to them that my student payments are pretty high now. I informed this person that I was not going to pay for a service that never happened. They continued to call me on my work phone and on my cell phone. I got contacted so many a times by varies individuals over and over again by text, calling my work place, through e-mails threatening and harassing me constantly ( will attached an email and my response to the e-mail which bounced back ... they e-mail but I could not e-mail back ). I also have texts correspondence back and forth with threats and how they plan to report me to credit bureaus, how they will start some legal process of some kind, etc. I also got the application copy they submitted in XX/XX/XXXX showing the 8 dependents and I have my application that I re-applied in XX/XX/XXXX. These copies I requested from XXXX who were my loan servicer at the time.
10/04/2017	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 20903	Web
First : I missed a couple of e-mails from XXXX student Loan servicer on warnings such companies after they were aware of debt relief companies that were contacting students, charging fees to file for students consolidation, or applying for an income-drive qualifying for forgiveness programs, and/or getting out of debt default ... Thus, this company known as XXXX XXXX ( XXXX ) called me at work ( not sure how they got my name and work phone number or how they even knew I owe student loans ) ; this happened sometimes in XXXX, XXXX. The person introduced themselves, his company and that they work with students to help consolidation and help apply for Federal student forgiveness, he went on and on and on indicating how I will pay less or may have no payment based on income and other factors and be done within a short period ( i.e., 10 years or so ) or be forgiven all together. He sounded legit. He needed my information so he can apply on line right away. He convened me to sign e-signatures on the application where my signature was needed. According to him ( I can not recall the amount that I would be paying, but it was a small amount ... less than what I was currently paying monthly ( {$180.00} ). He stated that I would be paying for 10 years than the rest of the loan will be forgiveness, but that once the application is confirmed, will receive this in mail then I would pay them {$49.00} per month for 36 months for they service. Sometimes in XXXX, XXXX I got a call from Federal student office informing me that my application submitted in XXXX was incomplete and something to done with number of dependents. I had even forgotten about this application, since I had not gotten anything to this regard in the mail. I asked what was missing and dependents issue. I then recalled that XXXX person had pushed on the definition of dependents, thus he came up with XXXX dependents. I had to inform Student loan staff who called me that this apply was submitted through a third party. I had to tell the full story, since this now sounded like fraud. I even gave her the company 's name ( not sure what she did with that information ). She advised of such companies and that the Federal Loan office was aware of these companies. She suggested to me to re-apply and forward a copy of my paystub and have employment verification form done. So I did re-apply and submitted this in XXXX, XXXX. Meanwhile in sometimes either late XXXX or XXXX, XXXX, I started getting calls from ( Equitable Acceptance ( XXXX ) or ( XXXX ) I guess the partner company to the XXXX corporation about my payments of the {$49.00} that I need to be paying them for their service. I informed the person who called me after they identified who they were and why they were contacting me that the application never got processed, since they lied on the application and I had to re-apply all over again. I further explained to them that my student payments are pretty high now. I informed this person that I was not going to pay for a service that never happened. They continued to call me on my work phone and on my cell phone. I got contacted so many a times by varies individuals over and over again by text, calling my work place, through e-mails threatening and harassing me constantly ( will attached an email and my response to the e-mail which bounced back ... they e-mail but I could not e-mail back ). I also have texts correspondence back and forth with threats and how they plan to report me to credit bureaus, how they will start some legal process of some kind, etc. I also got the application copy they submitted in XXXX showing the XXXX dependents and I have my application that I re-applied in XXXX, XXXX. These copies I requested from XXXX who were my loan servicer at the time.
04/11/2017	Yes	Consumer Loan Installment loan	Managing the loan or lease	GA 30004	Web
I compiled my student loans and agreed to pay a monthly fee. The company helping me was XXXX. The total amount was {$1400.00} for the service of compiling the loans and servicing the annual renewal for the next 3 years. The first payment was scheduled for XX/XX/XXXX as this was the date the job was to be completed. I set up a checking account and deposited the necessary funds. On XX/XX/XXXX Equitable Acceptance did not draft the money. Apparently, they had written down the incorrect routing number. The name of the bank was correct. The checking account number was correct. Equitable Acceptance could have easily called the bank ( XXXX ) and gotten the routing number. Instead they began harassing me and calling my references. I returned their phone calls and was told they were a debt collection agency. I spoke to 2 rude employees, ( XXXX, XXXX and XXXX ) and then their supervisor, XXXX . I asked the student loan company to intervene. They ( XXXX ) called, on a three-way call, and we were connected to the Equitable Acceptance supervisor, XXXX. He then rudely told XXXX he had to hang up. This issue was between him and me. I asked XXXX to remain on the line. XXXX thought XXXX had hung up and proceeded with unprofessional and abusive behavior. XXXX was able to hear the remarks. These included, he personally trained the employees himself and they would not " give attitude ' unless " got attitude '' from me. My problem was I " did n't know how to listen ''. He refused to remedy the situation and was demeaning and unprofessional. In attempts to resolve the issue, I called back and spoke to the student loan provider. I asked they handle the loan payoff as I was not comfortable with these people ( Equitable Acceptance ) having my personal information. As I was attempting to pay off the loan amount, we logged into my account to find more inappropriate tactics-additional fees added to the account. Please find below several questionable business practices : 1. Equitable Acceptance inappropriately reported an open trade line at 100 % maxed to the credit companies. I was told the loan would not have any adverse effect on my credit. It should have been reported as an installment loan. 2. They called and harassed my references and told them they were a debt collection company. They made these calls not even a week after the payment was due. Please note today 's date, XX/XX/XXXX ( the first payment was due on XX/XX/XXXX ). They made the error. 3. They then charged my account {$8.00} interest on XX/XX/XXXX. This was BEFORE a payment was even due! ( First due date was XX/XX/XXXX ). 4. They inappropriately charged me {$20.00} for NSF. The account had sufficient funds. They had incorrectly written down the routing number. They did have the correct checking account number and the bank name. 5. They charged an additional {$25.00} interest fee on XX/XX/XXXX. The payments are not even due until the XX/XX/XXXX. ( So far this month they have charged $ XXXX $ XXXX= {$33.00} in interest and an additional {$20.00} because they wrote down the incorrect routing number ). 6. When I called to pay the amount in full, they are now stating there is a 4 % fee to pay the amount in full and receive a receipt. These are very questionable business tactics. I am not comfortable with this company having my personal information and would appreciate assistance. My contact at XXXX : XXXX XXXX/Account Manager XXXX XXXX XXXX, CA XXXX Direct Line : XXXX Fax 1 : XXXX ( backup : XXXX ) E-mail : XXXX XXXX Equitable Acceptance XXXX XXXX XXXX, MN XXXX ( C ) XX/XX/XXXX Equitable Acceptance XXXX - Corporate Office XXXX - Customer XXXX
11/09/2016	Yes	Other financial service Debt settlement	Fraud or scam	CA 94103	Web
I have a student loan that surpassed {$100.00} and no way to pay it with the little money I make. I have always managed and dealt with my lender as far as filing forms, forbearance and whatever paperwork needed to be done. I wanted to pay my student loan and I 've heard about the XXXX program so on XX/XX/2016 I called this company because they have contacted me before via email, the company name XXXX. ( XXXX ) I called XXXX and XXXX gave me the information how they would help me lower my student loan debt, she said " Our company, XXXX, works directly with the Department of Education and WE 'LL HELP YOU LOWER YOUR DEBT. XXXX said that in order to lower my debt I had to pay Equitable Acceptance Corporation {$39.00} for 48 months, a total of {$1800.00} for them to handle my paper work, to lower my debt to a grand total of {$9.00}. She said it would take around 90 days to complete my paper work, but I needed to start my payments in XX/XX/XXXX, and I needed to set a monthly direct payment from my bank, and so I did. Next we set to do and sign electronically all the paper work and information about my student loan and direct deposit. XXXX reassure me that my loan was going to be lowered to {$9.00} after I pay Equitable Acceptance Corporation, {$1800.00} I had a family illness for a couple of months and did n't heard from XXXX. Then I call them in XX/XX/XXXX, I wanted to find out how my was process going, I talked to a woman name XXXX and she said that my process has not been completed yet, because I have not giving them the password for my lender 's account, I went ahead and gave it to her, then my case was assign to another agent name XXXX and she was supposed to call but she never call me so I called XXXX, and she said that she would be working with me to try to lower my payments, that I needed to send her my pay stubs that I should give her till the XXXX to do the work. I called XXXX on XXXX, to find out how my process was going, she could n't recall my case or what she was supposed to work on, so I email her with all the questions again : WHY the XXXX had not finished my process, when THEY said it would take 90 days to go through ; I 've started in XX/XX/XXXX, and here we arefour months later. WHY do I still owe my original lender? Andwhyam I paying monthly payments to some obscure entity that is not for mystudentloan? Next, on XXXX, XXXX emailed me and said that she would rather talk to me on the phone. I called her next morning and placed the same questions I had in my email, why my original debt still with my original lender? who was her company? When was my account to be lower to {$9.00}? She did n't answer any of the questions just said that she got me a forbearance, and I told her I 've been dealing with my lender all these years I do n't need anyone to apply in my behalf I know how to deal with my lender. What I wanted her to answer was WHO AND WHEN WERE THERE GOING TO LOWER MY LOAN like XXXX had promised they would do. She said that she could n't tell me that and the only thing she could do was help me lower my payments, I said to her that THAT WAS NOT WHAT I SIGNED FOR and I would not be needing their services anymore because they have n't fulfilled what they have initially promise and that I was going to report them to the CFPB because that was a scam! Then she transferred me to a male representative and he told me that I had a contract and I have to pay it, and we argued, and then he tried to convince me to stay but I was furious to know that I have been scammed! It was a big lie. I 've been SCAMMED, PLAIN FRAUD!
03/18/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	MN 55432	Web
i was contacted by someone in about XX/XX/XXXX ... telling me they worked with the department of education that they could relieve me of my student loan completely if i paid {$49.00} a month until I paid {$1300.00} and my loan would be completely forgiven. I was skeptical at first questioning how was I to know they weren't a scam? They told me it was under the new Obama Law and that I could look them up they were 100 % legit. I did some research ( apparently not enough ) and it seemed like it was okay. So I accepted their offer. Shortly after that I was getting emails from a company that called themselves Equitable Acceptance who stated they would be handling my loan. I paid about 15 payments consequetively in a total amount of {$740.00} i believe. I got a phone call from the department of education around the end of XX/XX/XXXX stating my loan was in default. I asked them why that was when I was told by this XXXX XXXX XXXX company they would be buying my loan and settling with them. They stated that they had gone into my account and put my loan into forbearance and they had not bought the loan and there was never a payment made. I was furious and by this point I felt I may have been scammed ... .I started looking up this XXXX XXXX XXXX and found all kinds of people who complained of the same thing happening to them. Upon further investigation I found major lawsuits against this company XXXX XXXX XXXX in the state of Florida stating they were misled and how they used the president Obama in representing them. The people of Florida won the law suits with all sorts of allegations some of which was the same types of things they told me. Apparently this company when bankrupt and " disappeared '' whether they have reappeared as Equitable Acceptance or sold the loan or what they did ... it's a scam. I was told the remainder of my loan would be FORGIVEN. There is no such thing possible. I have also found there are many pending cases from people in my same state of Minnesota. I stopped paying them after I called and they repeatedly hung up on me. Now they have called my references and sent me emails stating they are going to send me to collections and it would ruin my credit. The emails I now recieve are from yet another company called XXXX XXXX XXXX which when I search my email for the original emails from XXXX XXXX XXXX they link with this 3rd company XXXX XXXX XXXX ... .not even sure where they came from.. what happened to Equitable Acceptance now ?. I just fixed my credit and thought I was cleaning up the last of the debt I had and now I am being threatened they are going to send it to my credit. They can keep the {$750.00} ... they arent getting another dollar from me but to ruin my credit after all they totally LIED, MISREPRESENTED THEMSELVES ABOUT WHO THEY ARE AND WHAT THEY WERE GOING TO DO. Had they told me they would put my loan into forbearance something I could easily have done myself for FREE and I KNEW THAT .... i would never even bothered with them. But they did not. As far as I am concerned they SCAMMED ME. AND THEY GOT ME. It took me a, long time to get my credit good after the housing market crashed and i lost my home and job. I finally filed bankruptcy and thought I was paying my student loans off ... who can i file a complaint with so they do not ruin my credit. DON'T FALL FOR THESE GUYS ... they prey on people who are in debt seeking HELP and they scam them. How are these people still in business??? i
02/20/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NC 27513	Web	Servicemember
I was contacted by phone by a company called XXXX XXXX about student loan forgiveness. I spoke at length with Fed Loans on what the process would be. They excused the down payment for the service because of my financial situation and was given a monthly payment of XXXX. That sounded great to me. I had to submit my tax documents for the previous year and was approved because I work for a company that partners with many government agencies. I was now getting statements from XXXX XXXX with XXXX payment due. I then went to register my account online and found it to be a different company than XXXX XXXX. I checked the email to make sure it was the same thing that I signed up for and the information matched. I then called the company ( Equitable Acceptance Corporation ( EAC ) ) and was told by EAC that if I pay that XXXX the balance of what was left on my loans would be forgiven. They represented themselves as XXXX XXXX but now they were EAC and XXXX XXXX XXXX. 18 months later, I received a bill from XXXX XXXX advising me to pay {$850.00} by XX/XX/XXXX. I then received a statement from XXXX XXXX of back interest that was due plus payment. When I called XXXX XXXX they told me that I didn't have to continue to pay that they were scamming me. I just looked at my account with EAC and see that I've been paying XXXX a month for over a year and a half but that I've been charged interest that I was not made aware of. The interest is half of what i pay each month. I did not realize that this is really no more than a " credit card '' that I did not approve. The fee was XXXX which of course I couldn't pay but with the information I gave about my financial situation they waived the down payment and said I could do monthly payments. I have been paying since XX/XX/XXXX and my balance is still XXXX. I have paid over {$300.00} in interest and about {$85.00} towards the principle. My XXXX, that's crazy! I now know this is a scam and this could reduce my credit rating tremendously. I called EAC for about a month from XX/XX/XXXX until today, every other day. EAC told me that XXXX XXXX went out of business, so that's why XXXX XXXX was reaching out to me. I was told my case was being resigned to another company for forgiveness. They told me my case was being reassigned about 12 times. I was told it would take 1 week, 2 weeks, and then several months for my case to be reassigned. They also said that my contract is with them but the service was with XXXX XXXX to pay the balance of my student loans. I signed a legal agreement with them and must pay them. They have nothing to do with the service issues. I advised them that I was paying for a service and that I was also recording the conversations on my end as well. I have about 15 recorded calls of them telling me that it's not their fault and I must pay because of the legal contract I e-signed. I am now about to be on a payment plan with the XXXX XXXX and need to find out how to resolve this situation with EAC. I would like a full refund for everything I have paid for, I would like the contract ended, and I don't want it to affect my credit rating. They out right lied to me and did bad business on purpose. Happy to send the recordings as proof also. Please help with this matter because Equitable Acceptance Corporation scam many people. They have scammed me and I dont think they even have companies that they have successfully partnered with to provide the service they offer.
03/13/2019	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	NJ 080XX	Web
I emailed XXXX XXXX attempting to update my payment form in order to keep my account in good standings. I just recieved a call today and yesterday. I reached out to Equitable Acceptance and spoke to a female representative who said I was one payment late and there was a fee for a bank return. I inquired if they had recieved an email as I attempted to contact XXXX XXXX to update my form of payment failing to realized it was not Equitable Acceptance. The female representative stated I was not late as of today but will be on Saturday. I asked why my payment was higher. She reported it was due to missing a payment and bank fee return. I Iinquired if the fee could be waived as payments were ALWAYS made on a timely manner. She reported no because it was a fee the bank posted. She reported not receiving an email for me. Which made me question why would anyone not follow-up with an email for a change of payment. I asked for their email and she stated the company never provides a courtesy call unless the account is late. She proceeded to remind me they were a 3rd party financing the loan in order to keep my account in good standings, I need to pay it off. I asked what was the pay off payment in order to close. She reported it was {$500.00} to close out the service. I told her I would contact XXXX XXXX aka XXXX XXXX which I failed to realize changed their name. Which made me think even more maybe I should look into this more. Most companies agree to waive a late fee or even a bank return fee. It just happened with another legit company. They understood and reviewed my account stating it does happen and it was a ONE time courtesy. In disbelief I started to realize I was part of a scam! Oh my XXXX I never followed up on the company because I made payments on-time and thought it was legit. Then I realized ummm XXXX and XXXX XXXX have the same address. Idk how many companies are willing to share the same exact suite with the same mission. So I just realized ALL the money I've paid XXXX XXXX a.k.a XXXX XXXX through Equitable Acceptance could have gone towards my Federal Loan Services of {$0.00} repayment. I want to cry because my money isn't coming back to me and through all my hardships I ALWAYS made sure to scrap my hard earn money to make payments. When I could have just skipped a month if truly needed. I got back on the phone with Equitable Acceptance and spoke to a Male representative who informed me I was 2-payments behind. Maybe it was a simple error on his behalf but in the matter of 22 minutes of my first call was at XXXX when I was only 1 payment late and my next call at XXXX I was 2-payments behind. I told them that I failed to realize for sometime now being part of a scam and will be taking the necessary steps to revoke services and will obtain legal advice. He reported You can give us your lawyers name as we have the information here. I shared my lawyer will contact them but for now I'm placing a stop in payments. It sad how many other consumers are out there right now making payments on-time without realizing they are paying for a FREE service. Yes you would need to submit the application on your own which required your time but it's not worth {$470.00} that could have paid toward your ACTUAL loans you still need to eventually pay. So in almost 4 years since my renewal period of XX/XX/XXXX I could have paid {$1800.00} on my actual loans. Lesson learned wait a few years before trusting a company.
05/29/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IN XXXXX	Web
My issue has still not been resolved. Below is the response that I received from Equitable Acceptance when I filed a complaint against them last XXXX. Equitable Acceptance is still showing up on my credit reports and still shows that I owe {$1100.00} ... ... ... .. Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response XXXX XXXX 's allegations are inaccurate, unfounded and contrary to the written agreements she signed. She appears to be confused about the transactions she agreed to, the disclosures and terms. This response will hopefully clarify things for her. Nevertheless, as is explained below, XXXX XXXX does not owe EAC anything. As an initial matter, Equitable Acceptance Corporation ( " EAC '' ) did not offer to, or assist XXXX XXXX with her student loan debt, and thus made no representations to her about that subject. XXXX XXXX entered into a Document Preparation Agreement with XXXX , XXXX, dba XXXX XXXX XXXX ( " XXXX '' ), a California company. EAC was not a party to that agreement, and is a separate unrelated company. The agreement between XXXX XXXX and XXXX clearly disputes as well her complaints about her arrangement with XXXX. For example, the XXXX documents clearly state that it is " a private company not affiliated with the Department of Education '' and that XXXX XXXX could, if she so chose, try on her own to navigate the DOE student loan debt relief process " without paying anyone a fee. '' For a fee, however, XXXX would - if requested by XXXX XXXX - XXXX through all the paperwork, websites and applications for her. XXXX would assist XXXX XXXX in assembling and processing the applications and documents which make up the student loan debt assistance programs offered by the DOE. XXXX XXXX chose not to attempt the process on her own, and instead hired XXXX to do it for her. XXXX did so, and XXXX XXXX benefitted. More specifically, XXXX located a federal program available to XXXX XXXX ( XXXX ), enrolled her in it successfully, and reduced her monthly payment obligation from about {$630.00} per month to {$0.00}. It is only after XXXX XXXX hired XXXX that EAC got involved in this matter. XXXX XXXX had already agreed to pay XXXX for its assistance. Apparently, however, XXXX XXXX was unable to pay XXXX all at once. As a result, she requested that EAC pay XXXX for her, and in exchange she would repay EAC over time with interest. After reviewing XXXX XXXX request, her agreement with XXXX and verifying the situation with XXXX XXXX directly, EAC agreed to pay XXXX for XXXX XXXX and did in fact do so. It was not until well after the contracts and after XXXX XXXX received the benefit of XXXX 's services that XXXX XXXX decided to object to the transactions, and suggest she XXXXay have been able to do this on her own. That amounts to nothing more than " buyer 's remorse. '' EAC, however, only gets involved in transactions like this on a full recourse basis with MTCSL. This allows EAC to unwind the transaction if it chooses. Based on XXXX XXXX 's allegations, EAC has charged her account back to XXXX. As a result, XXXX XXXX has no payment obligation to EAC and owes EAC nothing. EAC has also requested that the credit bureaus with which it does business delete the EAC account from XXXX XXXX 's credit history. Any further concerns she has about the transactions should be addressed to XXXX.
12/04/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	NJ XXXXX	Web
Respectable Srs, For some time I have been receiving a number of unwanted emails and calls from agencies offering help with my educational loan. Given that I have been in financial difficulties and it has been impossible for me to finish paying and after hearing so much about them, I decided to return the call to one of the many who contacted me. That 's how I got it contact with XXXX. I was distrustful at first and I was thinking about it but I felt pressured because they said that I needed to act fast before Trump changed the law that Obama had implemented. In the end they made me believe that they had some connection with the Department of Education given the advertisements they use and EMails I received. They really seemed very legitimate and therefore would be a great opportunity to get my debt forgiven. They use the terminology '' relief '' and '' forgiveness '' to attract and deceive by promising help in erasing or forgiving student debt. They started by seeing if I really qualified and after a series of questions I got the surprise that in did I was eligible and that I could benefit by reducing my debt to " XXXX ''. The great detail and error of my part was that the only way to pay for this " Service '' was through my bank, they told me that there would be {$50.00} payments for a year to complete the payment and the result would be " XXXX '' Debt. To start the process they charged me {$150.00}. I continued with the idea that they were working on my case. After three months I realized that a debt report appears in my credit to a certain Equitable Acceptance of which I never heard or knew of and who not only damaged my credit but when I called them they were demanding I pay them in full to withdraw the report, that 's how I knew that they had bought my contract that I did not even sign and which they got from student advisors without my signature because at this point I never visited the page where they told me I had to sign. After researching the Internet and calling the Education Dept. I found out that not only my loan was still there and that all they did was fill out some documents to consolidate my loan, so that I wouldnt have to pay temporarily or pay less, but the interests continues accumulating. The saddest thing is that when this process could be done for free, Student Advisors are charging almost {$2000.00}, which is still an extreme Ripp off of which I have been a victim as many hundreds of others and for which I ask for the support so that Equitable Acceptance stop charges to my bank account immediately and reimburse me back the {$390.00} because they have scammed me. I hope with my report to help and encourage others to investigate before falling into the hands of unscrupulous companies that take advantage of the despair and vulnerability of people. I am now out of work and it gives me a lot of indignation to have to pay them when they have cheated me vilely by making me believe that they could help me get my debt forgiven. If it had not been for that promise, it would never have fallen into their hands. A milllion thanks in advance!
06/20/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 91343	Web
I Was contacted by student loan relief department about a " loan forgiveness program '' and how they can help reduce paying loans at low cost monthly depending on one 's gross income and household in XX/XX/2017. Asking for personal information, identification, pay stubs, number of household, bills, and account number, employee information. Then, I am contacted by a third party Equitable Acceptance Corporation who has the information that was provided to student relief department claiming they will handling my loan and being my loan servicer explaining they will helping me pay my loans as a college student. Explained, they had calculated everything and my monthly payment will be {$49.00} for loans. I have paid them for 5 months. Until my federal loan service contacted me saying I don't have to pay loans due to me still being in school and taking classes. I informed them that I had already begun giving payment to my loans Until, they explained they have received no amount toward loans. I discussed and they explained about third party scams and said, to contact my fedloan.gov file a complaint as well as federal trade commission to change my username and password as well as contacting my bank to block the Third Party Equitable Acceptance from auto enroll from my account due to the fact that they have ALL my information, Social and more that could potentially damage and charge under my name. As I did all those actions they have continuously call me everyday, leaving voicemails and to an extent of reaching to my employee job office to have me pay. As my employee office provided them no information of mine thankfully. Yet still they continue to harass me explaining something is wrong with the account. Being misinformed that I would be in a contract and paying this third party Equitable Acceptance whom My payments were suppose to be toward my loans nothing for I, the consumer. I'm in utter disbelief and misinformed as they had contract apparently for 4 years or more for a servicing nobody but themselves. As I still have to pay my loans serperately. I contacted student relief and was unable to provide me with accurate information about this program. Still the woman seemed unsure. I tried contacting the person who " helped me '' with all the information and the number did not work nor information. As I asked them what their program does and the woman continuously avoided the question as to how this loan forgiveness program works. They are aware of Equitable Acceptance and ended up saying good luck to contact, but won't be able to do anything because I signed a contract. A contract that I was completely misinformed. They Third Party Corporations know what they are doing, and have a way of convincing they are helping with Federal loans, and are part of program yet they are taking this money away that is suppose to help college students pay their loans and simply wishing to do good for the community as the community has mislead as they continue to do so to other students as I hope this may also help others in danger or scams.
07/30/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	MO 631XX	Web
I know that I am victim of student loan scam. Right after I lost my job, I started getting calls asking me " Do you have federal student loans? ". On or around XXXX XXXX, 2015, I answered desperate after I had used all of my deferment months with XXXX XXXX loan servicer. I was speaking with XXXX XXXX from the company XXXX XXXX ( see attached ). I thought that her pitch seemed like a scam but she kept telling me how much this program would save me. As a XXXX who works XXXX, I am eligible for XXXX XXXX XXXX XXXX XXXX so I thought that this was only way to sign up. I told her that I had I heard of this program but was unsure how to access it. Since I was in such a vulnerable and panicked place, everything was in collections because I had just been laid off from my job after 15 years. So, I began the process of signing up for the forgiveness program with XXXX so that my loans would be forgiven in ten years. For this service, XXXX told me that they would charge me {$39.00} dollars a month on top of my federal student loan payments. I agreed and when I reviewed the contract, I called them back because they were going to charge me {$1300.00} for this service. I called them back and they said that this {$1300.00} was an upfront fee for this service and that the {$39.00} dollars would be the monthly fee once it was broken up over time. Since I was desperate and did n't know that I could sign up for the public service loan forgiveness program on my own, I agreed. I kept asked her is n't this program free? The representative convinced me that the program was not free to sign up for and that I would be lost in the paperwork to sign-up on my own. I reluctantly agreed to sign up with XXXX and signed the contract on XXXX XXXX, 2015 ( see attached ). They then transferred me to another person who took my information for automatic payments. I made my first payment of {$39.00} on XXXX/XXXX/2015 to Equitable Acceptance Corporation. Many months went by and then I attended a Student Loan workshop on the XXXX program at XXXX XXXX XXXX XXXX. I realized at this workshop that I had been scammed. I reached out to a financial coach at the XXXX XXXX XXXX XXXX and she helped me understand the scam and we started finding out the details of what I had fell victim too. I found out that I had a loan for the services from XXXX XXXX XXXX for {$1300.00} that was sent to Equitable Acceptance Corporation ( EAC ). When I called EAC, they said they had no knowledge the money was for and they did not know who XXXX was. Also, that if I stopped paying them, it would adversely affect my credit. I have been paying EAC {$39.00} every month for over a year. The {$1300.00} of the original service had an interest rate of 20.03 %. I am exhausted and furious that this has happened to me when I was at my lowest. Since doing substantial research I have found that the CFPB has helped people like me and gone after these scammers. I hope that the CFPB is already investigating these companies and that they will be brought to justice.
11/29/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	AZ 85022	Web
This complaint is about fraud student forgiveness programs and not doing as they promised. I refuse to payback Equitable Acceptance for their fraud and I will not have my credit ruined because of it. Equitable Acceptance promised to get rid of my loans after paying consistently {$49.00} for 3 years until my changed balance of my loans, {$1300.00} was all paid off. I was a student at XXXX College for XXXX XXXX and the program was {$17000.00}. I applied for financial aide and they were able to give me four loans. The first two loans was given to me on XX/XX/XXXX. The Direct Stafford Loan which is {$3500.00} and a Direct Unsub Stafford Loan for {$6000.00}. The next loans I received was on XX/XX/XXXX. Direct Stafford Loan of {$1500.00} and Direct Unsub Stafford for {$660.00}. I paid this through XXXX. It was a student program that combined all my loans into one and each of my monthly payment of {$120.00} would be split into four for each of the loans. The monthly payment got too high for me so I decided to stop on XX/XX/XXXX and sign up for an income driven repayment plan, which was XXXX. I joined on XX/XX/XXXX. All my remaining loans transferred to XXXX and they consolidated my loans into {$11000.00} as my new balance and marked it as pain in full on XXXX. Seeing the amount of my monthly payments in advance made me realize it wasn't the help I needed. I started looking into student loan forgiveness programs. I found out about Equitable Acceptable. Their plan was to have me pay monthly {$49.00} for years until my new current balance for {$1300.00} is paid off and it will have all my loans removed. They promised me that I will have nothing to worry about as they will reduce it until I have no more student loans. I received a call from XXXX on XX/XX/XXXX informing me that I was late on my loans and now I owe {$11000.00}. None of the money I was paying Equitable Acceptance was going into my loans. I have paid Equitable Acceptance about {$360.00} that never went into my loans at all. I called Equitable Acceptance to ask about the situation. They refused to tell me where any of my payments were going and also wouldn't send me any receipts showing my payments. He told me to contact Simple Repayment as for they handle all the money? I've never heard of them and I had no idea they were part of this program that was handling my money. I'm furious. I told the person on the phone how my loans got higher because none of the payments I made was going into it and the man got dismissive. So I asked to be removed from the program and he wouldn't give me that option until I pay off my balance. I will not be continuing my services with Equitable Acceptance or Simple Repayment for they are putting me more in debt instead of helping out. I am not dealing with this program anymore and I will not let them ruin my credit because of this. I will take further actions and will get a lawyer involved if this isn't straightened out. I will not let this scam ruin my credit.
05/08/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	KY 41011	Web
I was contacted by XXXX XXXX XXXX / XXXX XXXX XXXX multiple times with promises of lowering my federal student loan payment, entering a federal loan forgiveness program, & relieving me of additional debt stress. On XXXX / XXXX / 16 , the representative I spoke with, XXXX XXXX , advised there would be a flat fee of {$1300.00} payable in 48 months in monthly installments. If you were to review the calls, you can verify this is the exact information given to me, & I was advised to accept this agreement per our discussion in my email while on the phone with their agent. I later found out that my payment is actually higher and not set up as a flat fee payment, but actually as a revolving credit line with severely high interest serviced by Equitable Acceptance Corp. This was not how the product or payment structure was disclosed to me by their agent when discussing the enrollment documents over the phone. I was deceptively sold a credit card product and the sales representative took advantage of his position and abusively advised I accept this discussed payment agreement while over the phone through my email. The sales practice of falsely promising a flat fee, plus 20 % + interest, will cost me significantly more than what was promised, and has already caused m y credit score to drop by XXXX points by creating more available credit to debt ratio under my credit card accounts with reporting bureaus. Plus, the amount of money I am now paying in interest is not saving me money on reducing my monthly student loan payments, again as promised by XXXX . I was not sold a credit card and I would not have opened a credit card with Equitable Acceptance if properly advised. Additionally, although XXXX XXXX XXXX XXXX XXXX is a document processing company they failed to process their own documentation to set up my automatic withdrawals with Equitable Acceptance like I approved over the phone on XXXX / XXXX / 16 . I verbally & electronically authorized monthly auto withdrawals with their payment servicer, Equitable Acceptance, while on the phone with the XXXX XXXX XXXX agent on XXXX / XXXX / 16 . This caused one of my first payments to not be paid on time as agreed and further creating a late payment to show on my report. I have previously attempted to resolve with Equitable Acceptance but their written response was unprofessional, accusatory, & based on assumptions without investigating the sales tactics they stand behind & service. Because XXXX XXXX XXXX deceptively sold me the wrong product, with interest, on false promises, and failed to set payments up properly further causing financial harm to my creditworthiness, they need to waive their fee and close this revolving credit account. I never would have agreed to such a product if their sales tactics were responsible and honest.
09/26/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	MD 20653	Web
I was contacted by a company called XXXX XXXX XX/XX/2017. I was hesitant but I was also overwhelmed with the amount of school loans I owe. I thought going to college would better my future and the only thing it has brought me to date is more debt and extra stress. Being a young woman trying to make a way for herself, I was easily fooled into believing that XXXX XXXX would be a great way to pay off my school loans. I did my research to see if it was a scam or to see if i saw anything negative about the company. I did not find anything negative. Being that I don't have many family members to ask questions about college I just trusted that I was doing the right thing. After signing the contract and being told I was on the {$0.00} dollar payment plan I was excited that I was able to pay off my school loan at a great price. Not putting the pieces together & realizing If i was eligible for the {$0.00} payment, why was I having to pay {$49.00} a month? I was told I did not have to pay till XX/XX/2017. After a month from XXXX, I realized there was a charge added to my Credit for Equitable Acceptance in the amount of {$1500.00}. Which I was NEVER told there would be an additional charge added to my credit on top of my original school loan. Confused & Worried I contacted Equitable Acceptance with my concerns. I was told that after a while the original school loan will drop off but i have to pay the full amount of {$1500.00} in order for my loan to be completely gone from my credit. I also contacted XXXX XXXXXXXX my original Loan provider which told me they do not deal with Equitable Acceptance and that there was nothing that could be done from their end. Knowing that I was in a contract just paid the {$49.00} per month on time just to avoid any negative marks on my credit hoping that eventually my original loan would start to go down. Here we are a year later and I still owe the school the original amount, while also paying Equitable Acceptance for 3 years is insane!. I was contacted the end of XXXX by XXXX XXXX stating I had to re-enroll. Which raised a red flag for me and i started doing my research again. After speaking to a few different people and contacting XXXX XXXX my original school Loan provided I was guided into this direction. I am a hard working women just trying to make a way for myself. Regardless of what was told on the phone it's obvious they have fooled many other college students. This must be a new company because now the reviews are numerous and its all the same exact story. When you get the original call from XXXX XXXX they state this is a " STUDENT FORGIVENESS PROGRAM '' any person can make the mistake of believing your loan will be forgiven.I was never once informed on the phone after the 3 years you will still have to pay your original loan.
07/28/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MD 206XX	Web
On XX/XX/XXXX I signed a digital contract with Equitable Acceptance Corporation ( also known as XXXX XXXX XXXX XXXX ) to pay them a specified amount ( $ XXXX/ month ) for a total financed amount of {$1300.00} over the course of 3 years for services rendered by The Student Loan Relief Department for student loan debt reconsolidation. After calling multiple numbers provided for different departments for both The Student Loan Relief Department and Equitable Acceptance Corporation ( also known as XXXX XXXX XXXX XXXX ) since XX/XX/XXXX I have not been able to reach anyone. Student Loan Relief Department : XXXX XXXX, Enrollment Advisor, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, XXXXXXXXXXXX XXXX XXXX XXXX Department : XXXX XXXX, Quality Assurance Manager, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, Client Services, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, Enrollment Account Specialist, ( XXXX ) XXXX, XXXXXXXXXXXX XXXX of the numbers that I was provided for The Student Loan Relief Department has since been changed to that of a department store. When I call the number on their website it will ring and then the call is ended. In XX/XX/XXXX I was alerted by my credit monitoring agency that my credit score had dropped a significant amount because I was not notified that my required repayment period had begun 90 days prior and I was never notified via telephone, e-mail or US mail, despite efforts to contact these companies prior to my credit score dropping. I contacted my original loan servicer, Fed Loan Servicing, at which time they notified me that Student Loan Relief Department changed all of my passwords and usernames for my profile. I did not give them permission to access, nor changed my account with my original loan servicer. I was finally able to get into contact with XXXX XXXX ( XXXX ) at Equitable Acceptance Corporation ( also known as XXXX XXXX XXXX XXXX ) on XX/XX/XXXX. I requested that my account be cancelled because the promised services were not rendered ( student loan debt consolidation & public service loan forgiveness document preparation ). At this time I was told that a manager would contact me. On XX/XX/XXXX I called XXXX XXXX direct line and I have not been able to contact him since. To date, I have paid this company Equitable Acceptance Corporation ( also known as XXXX XXXX XXXX XXXX ) {$190.00} for services that they are not providing. I have since removed my bank account from their website so that they can not debit any money. I know that this will eventually end in my credit score being affected yet again because of missed payments.
03/27/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 34684	Web
In XX/XX/2017, I was contacted by a representative working with XXXX XXXX who mentioned that they would help me pay back my student loan setting up IDR plan with the XXXX of their financing company Equitable Acceptance. They stated that they will consolidate the loan amounts, and the plan would allow me to pay one amount towards the loan. During this time, i had gone back and forth numerous time with hours and hours of call time in understanding how they would help me in paying back my loan. After multiple explanations and scenarios, the rep stated that he will have a partial amount to go towards my loan repayment and the other half would go towards the equitable acceptance company as a service fee. They also debited a few XXXX dollars as a down payment for the services to get started with them which I also paid. 1 year later, today, after numerous attempts to reach a rep over at the equitable, finally a Case worker called and started telling me that the amount agreed a year back was going towards the service only, and not towards repayment of my student loan. Technically, last year, 12 months of payments that Equitable received from me was in their pockets and not towards my student loans as promised. They even have the recording of the rep confirming that X amount is going towards student loan and X amount is going towards the service fee. In other words, the partial X amount of money that I was promised that would be going towards my loan is not reflected on my total loan at all, instead they placed me in delinquent status. Consequently, due to the fraudulent and shady tricks of Equitable and XXXX XXXX, my credit is at risk, my hard earned money is gone and interest on my student loan amount is accruing every day. The rep at Equitable is not willing to cancel the service or refund the amount even after explaining the whole thing to them. Instead he is telling me that contract was made and it was signed by the consumer, therefore I have to pay the full service fee. On top of that, my loan amount -- - they have nothing to do with it. This new rep clearly mentioned that they DO NOT help in repayment of loan, then why was the previous representative saying otherwise? ( the call recording confirms that previous rep will be deducting X amount of money to go towards loan as a part of the service fee ). Also, the contract was electronically signed by the Rep over at XXXX and equitable acceptance, I did not sign it physically. Equitable is tricking thousands of students like this, playing mind games and manipulating their words and not explaining clearly is just frustrating.
03/11/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 95828	Web
To Whom it may concern, My name is XXXX XXXX. On XX/XX/XXXX I was informed by your company, XXXX XXXX, employee name XXXX XXXX and XXXX XXXX, I will be enrolled in the Public Service loan Forgiveness program and my loan will be forgiven after 120 payments. I was told my payments will be based on my income and the number of people I financially care for. Last month I was informed your company is fraud and your company is charging {$49.00} monthly fee when your company is not part of the Public Service Loan Forgiveness program. I spoke with Federal Student Aid Department last month on XX/XX/XXXX at XXXX XXXX. I was informed there is no record of me being in the Public Service loan Forgiveness program and have not received any documentation from your company. I called XXXX XXXX onXX/XX/XXXX at XXXX XXXX and spoke with XXXX. After explaining to him about how the company fraudulently enrolled me in a program and are charging me a {$49.00} fee he placed me on hold several times and spoke with his supervisor, XXXX. XXXX told me he would look into the matter and call me back. As of XX/XX/XXXX I have not received a telephone call regarding this matter. I attempted to call XXXX but the numbers I have are disconnected. Today, I called Federal Student Aid again to confirm if I was enrolled before my lawyer gets involved in this matter. My loan was transferred to XXXX and was told XXXX is not a company who is enrolled in the Public Service Loan Forgiveness program. I contacted XXXX and was told I am not enrolled in the Public Service Loan Forgiveness program and if I was enrolled in the program my loan would be transferred to the XXXX XXXX XXXX. I was informed by a XXXX employee this is not the first time this company lied and told people they are enrolled in the Public Service Loan Forgiveness program when they are not. I will be contacting Financial protection Bureau & Federal Trade Commerce to file a complaint, contacted State Attorney General, and contacted the XXXX XXXX XXXX to file a complaint if we can not resolve this in a timely manner. I am requesting for your company to stop processing my loan and to waive the remaining {$49.00} monthly fee I am being charged. I have placed a stop payment on the remaining {$49.00} due to this being an scam. If this matter is not resolved in a timely manner, I will have my lawyer contact your company and the case will resolved in Court. Thank you.
08/26/2017	Yes	Debt collection Federal student loan debt	Communication tactics Frequent or repeated calls	NY 140XX	Web
Over a year, a company called XXXX XXXX XXXX , XXXX a loan consideration company reached out to me to help me with my student 's loan. As the process took place information was exchanged, and I wanted to reach back from them to see if I was approved. I never heard back from them. A few weeks later I heard from a different company called Equitable Acceptance Corporation ( XXXX ) reached out to me in regarding telling me that they were the ones who processed the consolidation and payment will start up in XX/XX/XXXX. I was afraid that XXXX XXXX XXXX , XXXX might have sold my information to this company. I asked them to provide a phone number for XXXX XXXX XXXX since I have had a hard time reaching them two days after speaking to them. The number Equitable Acceptance offered was a nonworking number. I also told them that I did n't reconsolidation with them and was still waiting to hear back from XXXX XXXX about my application. I told them that I spoke with XXXX XXXX and I did n't know why a different company was reaching out to me for future payment. For a service that I did n't yet agree to pay for yet. I did n't sign my name to anything so, why would I provide a phone to a person over the phone that I had never hear of. Ever since Equitable Acceptance got my phone number, they have been harassing by phone and email. They also stated that they had emailed me notifications for payment as well. I ask them many times to stop calling me. Each time they called me they asked for a credit payment. And each time I tell them that I will not pay them for something that I can do myself by going online through the department of education. I have reported them to the BBB and other government entities. I have been trying for over a year to reach XXXX XXXX XXXX , XXXX, the company I originally dealt with, and I have had no luck. Each phone number I have tried I get an error message, or fax sound come from the other end. Begin of XX/XX/XXXX I got in contact with Equitable Acceptances about the contract I signed and as I read the document place that should have been signed or name should have written on was done by someone else. Because the signatures/printing does n't match my own. I am at a loss, I contacted a lawyer about this situation, and I am frustrated and at a loss and I do n't know what do. Any help I can receive would be greatly appreciated. Thank you,
02/09/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	PA 15650	Web
This Equitable Acceptance Company contacted me in XX/XX/XXXX, told me they were associated with the Federal Government to help repay student loans. I did have loans from late XX/XX/XXXX for XXXX XXXX XXXX. Told me that only a portion would need to be payed and the rest would be forgiven in their program. They said they would consolidate the loans, and if i got in, it would be before the Obama Administartion rules changed. They talked a good game, so I went for it. They told me that my payment would be lower at XXXX $ a month for 18 months then I would be done and paid off. They said I would be paying approx {$1800.00} total, then it would be forgiven. So i did it, when was presently paying around $ XXXX monthly and had out approx {$6500.00} at that time and going through XXXX. So to do this service with them and consolation, I was charged a one time fee of an addtional {$150.00}. I gave them my bank account information and my social, they sent me an email contract to electronically sign. I said would do this, but asked that they send me hard copy too, never received anything. I should have known then! So here it is months later paying {$49.00} a month, drafted from my checking account and I didn't think anything of it. Then this month, I get a letter from XXXX saying my loans were not being consolidated, due to no date and Signature being suspect, so i called them. This is when i realized it was a scam! I also got in touch with XXXX who said that my loan payments were stopped and it was in Forebearance! I only authorized this through the false claims that the company was taking care of everthing to consolidate it from original source and to pay it off. I called Equitable Acceptance and cancelled the payments to them and to complain that I knew was scammed. I've also been in touch with XXXX and will get on a legit repayment plan now. I hope I can recover the fees and payments made. When I called the scam comany to stop the payments, they said I was under contract with a second company and so they gave me that number, called and heard nothing back of course, and it went straight to a VM where I left two messages. Seemed like it was a cell number. They also told me it would still have to be paid and will be on my credit report that I didnt pay and that they had my signature on a contract.
01/03/2019	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	NJ 080XX	Web
I believe in XX/XX/2016 a friend convinced me to sign up for a student loan forgiveness company called XXXX XXXX which is connected to the company Equitable Acceptance. They stated that after paying {$49.00} a month for a certain period of time, that my student loans would be wiped. I have almost paid {$2000.00} to this company over the past two years. Only recently ( about a month or two ago ) I asked that company ( XXXX XXXX ) when my time is done with them and what happens next. They advised me to ask the Federal Student Aid or Department of Education because it was up to them what happens next. After explaining my situation, the representative believed that this company was fraudulent and advised me to stop paying their monthly bill immediately, call my bank ( XXXX XXXX ) to not allow them to automatically take that money out each month, call the credit company to make them aware of the situation, and contact another higher authority to give in a complaint ( which I cant recall the name to continue with asking them questions about this situation ). I tried calling the company Equitable Acceptance to discontinue services in which they wouldnt allow me to. My bank put a stop on them pulling out the payments where they also did some type of investigation and deposited {$190.00} into my account out of the close to {$2000.00} Ive paid over the two and a half years. A fraud alert went out on XXXX XXXX to hopefully protect my credit from them. The higher power company that I cant recall told me to keep them updated if the company reached out to me for any reason. Since then I have received multiple emails saying I need to make their payments, threatening voicemails with recorded messages from questionable numbers, and emails saying my account is severely delinquent. I tried to sign into my account on Equitable Acceptance to get the exact details of when I started with them and calculate how much money exactly was given to them to give those things to you but its not even allowing me to sign in. I am not sure what the next steps are to resolve this situation, how to completely disconnect from these fraudulent companies, how to hopefully get some of that money back that I paid for the past two years, and how to move forward from all of this. I would appreciate any help possible.
12/11/2017	Yes	Debt collection Federal student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 21921	Web
I was contacted by a man named XXXX XXXX ( ph.XXXX, fax. XXXX, email. XXXX ), stating that he was from a company called XXXX XXXX ( XXXX ). He claimed he was going to help fill out the forms needed to reduce my student loan debt. The emails that came from him has an additional company name of XXXX XXXX. I asked him what that company name was, he claimed it was the parent company for XXXX XXXX. After he took my information he told me payments would be through a 3rd company called Equitable Acceptance. They are to change me about {$1500.00} for a form I fill-out for free every year with the Dept of Education. I decided to cancel the service via sending the cancellation documents to the address on the forms : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, CA XXXX. I was contacted by XXXX XXXX on XX/XX/XXXX, the cancellation was to be received by XX/XX/XXXX. Paperwork was mailed the XX/XX/XXXX to be received by XX/XX/XXXX. My letter was returned to me on XX/XX/XXXX by the USPS stating the address was " Undeliverable and Unable to Forward ''. Phone numbers for XXXX XXXX and XXXX XXXX ( ph.XXXX ) are disconnected when you call them, I have tried on my cell phone and landline numbers to reach them. I believe XXXX is actually a front for Equitable. I contacted Equitable Acceptance and was told they " did not receive the cancellation information before the due date '' I have documents proving I attempted to cancel within the timeline, I have emails from the offending party and text messages from Equitable. I also have additional phone number and emails from others involved with My XXXX XXXX : XXXX XXXX ( ph.XXXX, Off Ph. XXXX, Fax XXXX, email. XXXX ) and XXXX XXXX ( ph. XXXX, email. XXXX ). I contacted the Dept of Education and they are aware of the fraud, advised me NOT to pay them, to contact BBB and Attorney General and them. As of today, I have submitted complaints to both the BBB, the Maryland Attorney General and the Federal Trade Commission. Equitable reached out in the BBB claim with a general auto response and disconnected phone number to contact XXXX. I have had to put a freeze through all three credit bureaus as well as filed fraud claims, however XXXX and XXXX state that Equitable Acceptance is already showing on my credit reports.
09/27/2017	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	MD 218XX	Web
Upon obtaining a XXXX position for the State of Maryland, in XX/XX/XXXX of this year I decided to apply for loan forgiveness where after 10 years with the state, the balance of my student loan would be forgiven. At that time my loan servicer was XXXX XXXX. They assisted me to apply for forgiveness as well as filing for income-driven payments and loan consolidation. I followed their instructions in filling out the forms. It was a very confusing process where there were several agencies that needed my information and most information had to be submitted online. After receiving notification from Federal Student Aid on XX/XX/XXXX ( an office of the US Department of Education ) that my loans were in the final stage of being consolidated, I was instructed to make payments to XXXX. Somehow in the process, a company called Equitable Acceptance and XXXX XXXX became involved and is now charging me {$1400.00} for the service of consolidating your loan. I dont know if I had given them my information, or they obtained it from another agency but they are now trying to pull payments from my checking account with e-mailed forms with my approval. I contacted XXXX and they informed me that consolidating my loan was free and there was no evidence that a Third Party Agency had been involved with my loan. The Board of Education does not accept electronic signatures. The forms I signed from XXXX XXXX were electronic, therefore the XXXX did not accept their fake consolidation forms. I put stop-payments through my bank and now have found that this issue is affecting my credit. After doing research on Equitable Acceptance, I have found that they have a D rating with BBB and numerous complaints from people like me as to how they end up owing Equitable money. There is also numerous postings that the company is a Scam. I am getting calls daily from XXXX as well as a company called XXXX XXXX. It seems as though these companies get information from the internet and make applicants believe that their services are needed to complete the process. I have attached copies of these letters that I have received. In XX/XX/XXXX I contacted the companies to inform them that I did not need their services. I was told I could not cancel.
02/22/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	IL 629XX	Web
I had received several calls about some new program under the Obama XXXX saying if I worked for a XXXX, which I do, that I could qualify for loan forgiveness. After several calls I finally inquired with the company, XXXX, about it, and the people told me that they could consolidate my loan and place me on an income driven repayment plan. I was in a hurry to give off the phone, so they rushed me through the process saying I needed to check my credit to see if I could finance their fee, which would cover them sending me the paperwork and them filing it with the student loan company. I agreed to it, not knowing it was a scam, signed the paperwork, paid the down payment, and sent in the required documents, only to have them not complete the process. They have charged my account XXXX for several months. Recently I received an email from the student loan companies saying I had been scammed. I called XXXX and Equitable Acceptance Corporation, the company taking money out of my bank for loan payments, only to have them try to explain it away. It is on my credit report, has hurt my credit and chances to get a house. I am upset that it is a scam and they took advantage of my being in a hurry. I have also contacted the student loan company, and they told me all of this could be done myself to achieve the same results. The consolidation that the scam company tried to do was not eligible or something. I was told that I did n't have to use them, to stop payment at the bank and to contact consumer financial protection to help me fix the issue. I have gotten behind on the student loan situation, but they gave me a deferment now because of this so I can fix it. If I get my money back from Equitable acceptance great, if not just help me get them off of my credit report so I can purchase a house soon. This has been an extremely frustrating process. I have other issues more important to deal with yet have to worry about a scam I should not have to worry about because they take advantage of people. I should have been more careful but they caught me at a vulnerable moment. They made it sound so legitimate and helpful, escpecially in my time of need. Thanks for your help.
07/09/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	IL 60085	Web
I needed to consolidate my student loans quickly and I received an email from Equitable Acceptance Corporation. They told me they would be able to help me consolidate the loans, offer a lower rate, forgive the loans after 25 years and offer affordable monthly payments. For this service, they would charge approximately {$1200.00} at about 27.99 % interest - compound interest. I was nervous about my huge payments coming due and felt using this service would help give me the payments I needed - they offered so many great benefits. At this time, I did n't realize these were all benefits available to me through XXXX XXXX ; so, I signed all of the paperwork and submitted all requested documentation. About a year later, XXXX XXXX XXXX requested new income documents to recalculate my new monthly payments and I needed to complete the loan application again. I worked with XXXX and obtained a reasonable payment and also learned that the loan forgiveness was always available to me - it was nothing special that Equitable Acceptance was offering. About 2 months later, I received an email from Equitable telling me it was time to review my income documents - after XXXX contacted me and the recalculation was completed by me. I contacted Equitable and told them I already completed the process then began to wonder why I needed their " services ''. The sales person tried explaining the value of their services, but the more he tried selling, the more I realized they were just a middle man there to collect a lot of money for no good reason. The bottom line is, they offer no real benefit to consumers. I had to take the same steps with XXXX that I did with Equitable so what exactly did they offer? And what am I paying for? My complaint here is, how can it be legal to charge consumers for a service with absolutely no benefit? From my perspective, they are just 21st-century snake oil salesmen. I 'm not sure if you can help at all CFPB, but this is money I ca n't afford to simply see wasted. I believe, Equitable should return every penny and should be shut down for shady practices. However, anything you can do to help would be great. Thank you
07/24/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with additional add-on products or services	MI 49464	Web
I was initially contacted by XXXX XXXX in Fall 2016. Equitable Acceptance has partnership with XXXX XXXX/XXXX XXXX. These corporations are scam companies " dealers '' for Equitable Acceptance. XXXX XXXX XXXX calls individuals and present a con/scam that they can enroll students in a special student loan repayment program. These corporations inform students that they qualify for loan forgiveness program and much lower monthly payments to their lenders ; which would ensure less payment out of student 's pocket and more loan being paid off/forgiven by the government. These corporations inform that the offer is only provided through their enrollment and the program enrollment will be ending soon. These corporations charge a fee for this service, in my case it was {$1800.00} in monthly direct debit amount of {$30.00} from my bank account. But these corporations convince students this is a great deal compared to how much they will save you from paying back to loan lender. Once an individual agrees to enroll in their scam program, they are connected to Equitable Acceptance to set up payment plan for their {$1800.00} document processing fee etc. Unfortunately, I fell for their scam. The documents are actually available FREE on department of education website, that students can complete themselves for no charge. These corporations were submitting false documents on my behalf indicating that my annual income is lower than it actually is. I never qualified for any of the programs that would result in student loans being forgiven. It only ended up costing me {$1800.00} and additional length on my student loan re-pay since they enrolled me in extremely low payback program. I want these evil scammers taking advantage of vulnerable students to stand trial for their crimes and be incarcerated. This scam needs to stop! I don't expect to see my {$1800.00} again as they are a fraudulent ponzi-scheme company. But I don't want them to continue in business getting rich off poor working students and ripping of Department of Education at same time if they continue enrolling individuals in re-payment programs that they don't qualify for.
06/30/2017	Yes	Debt collection Federal student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AL 35216	Web
This is XXXX XXXX I have been dealing with Equitable Acceptance and now have XXXX XXXX XXXX XXXX contacting me from XXXX XXXX XXXX to say I 'm passed due and need to pay XXXX $ or my account will cancel. Once cancelled they will have to report XXXX $ on my credit that I will have to pay back. I consolidated my student loans a few months back in XXXX 2017 and did n't realize this company was n't in charge of my real student loans just the " interests '' and would help with my total amount. I signed a document for them to get auto payments until they had 3 payments of XXXX. Now that my bank has stopped payments when I found out I 'm getting calls like this ... Hi this message is for XXXX XXXX my name is XXXX calling from sitting OK I a.m. calling in regards to a notification received by _____. Since it looks like you have missed ___ see payments your account balance with them is {$130.00} if payment is not received by tomorrow Friday XX/XX/XXXX your account will be place of the charge off with that means is that the account will be canceled. Since I would be marked um and negative on your credit report and you would have XXXX full him some of the {$1400.00} and one of them um you can please give me a call back at XXXX that is my direct line or you can send a response to the email or text message talk to you then bye-bye They are also texting me back after my bank stopped their automatic payments. XXXX who handle my student loans said twice that they were not a real company and nothing I pay them goes to my student loans and that I Was scammed. The number texting me was XXXX XXXX XXXX ... 1 ) Your account with Equitable Acceptance has become past due. To avoid additional fees please give me a call within 24 hours at XXXX. Failure to r 2 ) espond with 24 hours, may result in negative credit and suspension of your enrollment with XXXX XXXX XXXX XXXX. Scammers Sir we have submitted a consolidation on your behalf. I have left a message with my attorney generals office in case what I signed they can put on my credit. Any advice would be great! XXXX XXXX
11/20/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 295XX	Web
The company " Equitable Acceptance Corporation ( EAC ) '' associated with " XXXX XXXX '' is believed to be operating a fraudulent company in which has obtained sensitive information from me as well as my child. Upon discussing loan details with them, it was mentioned that they would have forgiven my loans after 3 years of paying {$49.00} a month to them to consolidate your loans. Meaning after 3 years all your loans will be totally be wiped clean. I am aware that Loan Consolidation can be done by myself without further payments so it would not make since for me to pay them for simply applying paperwork. The information on the contract is incorrect and the information in which the XXXX XXXX for this company put on my credit line is false. The Terms of agreement are false and all affiliation with EAC should be cancelled. Upon my son contacting the USA Department of Education, they have never heard of this company and advised that it is more likely a scam to fraud student out of money. Also, when viewing their webpage, their " Privacy Policy '' will not display as if they do not have one. This was a Red Flag to me. This company consciously obtained my information to commit fraudulent acts and have now attacked my credit history with an account that was opened on false pretenses. The account in which they ran against my credit is not addressed as a loan, it is addressed as a credit card. Please help me dispute this activity on my credit and report this company as fraudulent. I did not agree for them to use my information to pay them and not forgive me student debt. It has gone as far as the company falsifying information on the contract. In attempts to call and cancel with the student advisor of EAC, no one ever answers. However, when receiving calls from them, they harass you. I am a mother who helped my son through college, with another child still to complete college. I have currently disputed this with both XXXX and XXXX in hopes of removing it from my credit because it is hurting me and my credit ; also to report this company so this does not happen to any other struggling people or families.
09/20/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	CA 90011	Web
I was contacted by Equitable Acceptance through United States Postal Services. Equitable Acceptance informed me that they can help me get my loan forgiven in which it would cost {$150.00} to start the paper work. My monthly payments started with them on XX/XX/XXXX at that time I was not informed that I would be paying interest on my account repayment. I attempted to contact Equitable Acceptance on XX/XX/XXXX to inform them that my bank account information has been changed and to provide them with current account number. I could not contact them untilXX/XX/XXXXeven after leaving a voicemail they never followed up with me. I was told today, " That I could not request to have services cancelled because I signed an agreement which would eventually affect my credit because they reported it to the Credit Bureau. The representative told me I am obligated to pay them these fees when I feel there is no service being rendered. He told me, " That Student Advocates had consilated the loan and to contact them. '' I then contacted Student Advocates who informed me that yes they did reconsolidate my loan and for me to contact XXXX to verify that they indeed took over the loan. So I contacted XXXX next to follow up on my student loan. XXXX then reviewed my account and informed me that there had been no recent consolidations on my loan other than back in XX/XX/XXXX. I was also told by XXXX " That the services Equitable Acceptance are charging me for are free of charge through fed loan. They told me to contact my bank with concerns to avoid future monthly charges out of my account. I paid Equitable Acceptance {$150.00} to start paperwork and {$49.00} a month of which {$19.00} of that payment is towards interest and I was not informed of that prior to signing any kind of agreement. I do not want them to affect my credit please help me find a solution. Equitable Acceptance told me that they could not email, scan or fax over a copy of the agreement I signed for me to review. I was told they can only mail it out. I am waiting to receive agreement so that I can forward it over to Consumer Complaints.
04/03/2018	Yes	Student loan Private student loan	Struggling to repay your loan Problem lowering your monthly payments	MA 01020	Web
I received a phone call stating my loans would be forgiven with in 10 years for {$49.00} a month. It was stated that this organization was started by Barack Obama to help students relieve debt. They requested my FSA PIN and my loan providers information. At this point they created an email address for me and forwarded documentation for me to sign. I hung up and was immediately called back being bullied to continue working on this loan forgiveness. I read the agreement and was told on the phone to hurry this up because with in three days the plan would expire and I would not be allowed to continue with forgiveness of my loan. The gentleman on the phone signed all my paper work for me with my initials and then signed the document for me. I kept explaining that my address with in the form is wrong, most other facets of the form were wrong. He told me it didn't matter and please verbally agree to the loan. I did not. He did not respond and immediately said thank you and hung up. I called and no one answered or it was picked up and immediately hung up. At this point they did not contact me again, my loan service provider called to let me know my loan is now into income based repayment plan. I am now paying that company for contacting my loan service provider and not actually helping me with my loan. I have attempted to call them multiple times which has been met with a hang up. The emails are responded with friendliness but when I call to ask for a refund or cancel I am hung up on immediately. I attempted to stop the automatic payment, the website just has an " error '' on it. I attempted to call my loan service provider and found all my information had been changed, my address had been changed, my email and phone number were changed. Initial contact date XX/XX/XXXX Total amount to refinance {$1000.00}. I was told this would forgive my entire student loan amount. XX/XX/XXXX Requested {$90.00} to complete the process for loan forgiveness XX/XX/XXXX refinance is completed XX/XX/XXXX out of fear and wanting to get the loan down quick I paid {$120.00} XX/XX/XXXX pending {$49.00}
11/06/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29501	Web
The supported company " Equitable Acceptance Corporation ( EAC ) '' is a fraudulent company that has taken my personal and highly secretive information ( such as name, address, bank info, SSN, etc ) and used it for fraudulent purposes without my permission. They claim to forgive student loans in 3 years if you pay {$49.00} a month to them to consolidate your loans. Meaning after 3 years all your loans will be totally be wiped clean. NOTE : Loan consolidation can be done for free by the person taking out the loan. The information on the contract is incorrect and the information in which the Student Advisors for this company put on my credit line is false. The Terms of agreement are false and all affiliation with EAC should be cancelled. Upon contacting the USA Department of Education, they have never heard of this company and advised that it is more likely a scam to fraud student out of money. NO LOAN CAN BE FORGIVEN IN 3 YEARS. The EAC consciously obtained my information to commit fraudulent acts and have now attacked my credit with an account that was opened on false pretenses. The account in which they ran against my credit is not even a loan, it is addressed as a credit card. If trying to pay back my student loans were not hard enough it has become increasingly challenging now that I have to worry about identity theft. Please help me dispute this activity on my credit and report this company as fraudulent. I did not agree for them to use my information to pay them and not forgive me student debt. In attempts to call and cancel with EAC, no one ever answers. However, when receiving calls from them, they harass you. They told me I could not cancel and that they already ran my credit. It is hard to see people of this nature taking advantage of those trying hard to live a good life. I have currently disputed this with both XXXX and XXXX in hopes of removing it from my credit because it is hurting me and my credit ; also to report this company so this does not happen to any other struggling people or families.
06/24/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	IN 47403	Web
When the Student Loan Forgiveness Act initially came out I spoke to what was then XXXX XXXX, now XXXX who carries my student loan. They said I had already consolidated and did n't qualify for loan forgiveness. Equitable Acceptance Corporation under the name XXXX XXXX Loans contacted me by phone. After giving them my information the representative stated that not only do I qualify, but I qualify for XXXX payment. I pay them closing costs XXXX or {$39.00} per month in closing costs. They will file for my loan to be placed on deferment while consolidating the loan and my payment of {$39.00} per month will begin XXXX XXXX until paid in full. The origional contact with this company ocurred XXXX XXXX, 2016. I recieved the initial deferment documentation via email. I received notification by email from XXXX last week indicating that my deferment was almost over. This made me question, because Equitable Acceptance was supposed to be taking the loan, so why would I be hearing from XXXX? I then received a bill from Equitable Acceptance stating they wanted {$39.00} by XXXX XXXX, 2016. I called XXXX today XXXX XXXX/XXXX/16 XXXX about the deferment. The representative indicated that I would be better off paying my monthly payment as is, because under the loan forgiveness act I would end up paying more per month and I will be paid off in less than 10 years. She then said Equitable Acceptance serves as a 3rd party representative, which they did not tell me. She indicated that I am paying them to do paperwork I can do myself, they have not filed for consolidation on the loan and are simply deferring the loan. She provided me with the phone number for XXXX XXXX XXXX XXXX XXXX to determine my rights and XXXX to determine if a claim has been opened under my social security number. I believe that I was given false information by this company and now they are going to demand I pay them a monthly payment to them under false pretenses while still paying on my student loan. They are not providing the services they indicated to me.
08/30/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	FL 33009	Web
I was under the impression that XXXX XXXX, XXXX was a Student Loan Forgiveness program. Since my enrollment last year, XX/XX/XXXX, the company has changed from XXXX XXXX to Equitable Acceptance Corporation to now XXXX XXXX! I received details on the change in a timely manner, however, when trying to get in contact with XXXX XXXX for at least a month, they informed me that Equitable Acceptance is NOT a Student Loan Forgiveness program! This is an issue as I have been making automatic monthly payments of {$49.00} since XX/XX/XXXX. This company did contact me during this time claiming they will assist with my student loan. When I called the company back in XX/XX/XXXX, as my re-certification for the income driven plan was due, the agent connected with the FAFSA, with me still on the line and proceeded to tell the FAFSA agent to place my account on forbearance. When they finished, I questioned why would there be any reason for putting my account under forbearance as I was paying a monthly fees. I was told that this will help reduce my current loan amount when my consolidation is over. I now owe Equitable Acceptance {$980.00} in order to cancel my account with them and to make ACTUAL payments towards my loan. I never wanted forbearance! The XXXX XXXX agent had me on the phone for nearly 1 hour, taking down all of my details AGAIN. All I want is to cancel this account and the XXXX XXXX agent said I had to continue my payments with Equitable Acceptance. I am very confused because supposedly Equitable Acceptance is no longer my representative as they connected me with XXXX XXXX. One of these companies is taking my payments, however, my student loans remain the same. I am afraid that these companies continue use the forbearance. Currently, I put a stop to the automatic payments for Equitable Acceptance and I am running the chance of the payments going to collection. I really need assistance to resolve this matter, even if it is at the very least the best advice you can give will be greatly appreciated.
01/21/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	NJ 08873	Web
I signed up for student loan servicing through XXXX XXXX/Equitable Acceptance in XX/XX/XXXX. The service was pitched as a student loan relief/forgiveness program. I was told that XXXX XXXX/Equitable acceptance would significantly lower my monthly payment on my loans for two years and then I would have a XXXX balance on my student loans after that time period. I started making payments XX/XX/XXXX.I was told my monthly payment was {$60.00}. I later found out that Equitable Acceptance was taking {$49.00} of that payment and paying XXXX to student loans. I was told they would manage my account and then in XX/XX/XXXX, my balance due skyrocketed and all my loans were due. It turns out that XXXX XXXX entered me into a repayment program that needed yearly recertification based on income but I was never notified that recertification was due. When I called them, they had me go through a recertification program but now my payments jumped to almost {$300.00} per month. When I told them it was too high, they said there was nothing I could do, the payments were based on income and my XXXX. I ended up calling XXXX myself and they were able to sign me up with a different program and lower my payments by almost half, while Equitable Acceptance continued to charge me $ XXXX/month. Since XXXX XXXX and Equitable Acceptance have not actually been servicing my loans and are unable to provide any student loan relief, I tried to cancel with them but they said I could not cancel until my entire {$1000.00} balance is paid off ( a balance/fee I was never notified of and never agreed to ). They haven't provided student loan relief, they simply signed me up for a program available to everyone that I could have signed up for on my own and then charged me a bunch of money to " service '' my loans, and then failed to do any actual servicing. I can't get anywhere with them. They are telling me I can not speak to a manager, and that if I do not pay the balance then it will go into collections. It's a total scam.
02/01/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MO 65807	Web	Servicemember
After graduating I received tons of phone calls concerning loan forgiveness, lowering payments, etc. a company called XXXX XXXX XXXX called and used scare tactics to get me to sign up with them. They told me my income driven repayment, which due to my age and low XXXX income were {$0.00} at the time, was going to go up to $ XXXX monthly This terrified me as I only receive $ XXXX monthly. So, I signed I up to pay them $ XXXX monthly for 25 years. I am in a mortgage program with the XXXX XXXX of which I am a tribal member. I paid Equitable for approximately 2 years. Then on my last visit with my mortgage counselor, he told me that company was a scam and to quit paying them and to also call the Federal Trade Commission about them. I came home and called the FTC and quit paying Equitable. When they did not get their next payment they called me. I told them why I had quit paying them and the lady hung up on me. I didnt hear anything else till last week when I received an email from a company called XXXX XXXX telling me I had ten days from the date of that email to contact them regarding my debt to Equitable. I called the number and got voice mail. I left a message and never got a call back so I called again a few days later and left another message and still got no response. Since then, I have emailed them 3-4 times requesting a way to contact them to no avail. In the meantime, they reported this to the credit bureau which caused my credit score to drop dramatically damaging my ability to get a mortgage. My student loans are in the process of being forgiven and that should be finished in about 45 days. XXXX told me that once theyre forgiven my loans will show a XXXX balance so will improve my credit score and I should be able to get my mortgage. However, XXXX XXXX And Equitable are still on my credit report. The FTC said you might be able to help me with that company and getting that off my credit report
06/11/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	WY 82001	Web
I was looking into a " student loan forgiveness program '' and I came upon Equitable Acceptance. I spoke with this company on XX/XX/XXXX for over an hour as they explained to me that I would need to pay {$49.00} every month for approximately 3 years and after the three years of paying faithfully my student loan would be forgiven. I was super excited and agreed to this. I have been paying {$49.00} faithfully since with extra fees added on at times. In XX/XX/XXXX I paid {$55.00} ; XX/XX/XXXX I paid {$100.00} ; XX/XX/XXXX I paid {$50.00} and {$53.00}. I received a federal loan statements in XX/XX/XXXX and this is when I became confused ; therefore I did not pay Equitable Acceptance in XX/XX/XXXX and XX/XX/XXXX. I spoke to Equitable Acceptance who then explained to me that I paid them to find a student loan forgiveness company for me and there is nothing they can do about them not paying my student loan, but I would need to continue to pay Equitable Acceptance or they would send me to collection. This of course scared me as I am currently working on my credit and do not want anything sent to collection so I agreed to start paying them again in XX/XX/XXXX. I did ask for the name and phone number of the company they had found to pay my student loans off and they told me XXXX XXXX XXXX at XXXX and I called this number multiple times ; including today ( XX/XX/XXXX ) and left messages requesting a call back and I have yet to receive a call back and each time I have called I have never spoke with a live person. Today I called and spoke to the U.S. Department of Education and told them my situation and they were very helpful and understanding and they had informed me that plenty of people has been scammed with these other companies. I really need help on what I need to do because I don't want to keep paying money to a company that is not doing what they had told me they would do for me. Thank you
02/01/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Keep getting calls about your loan	NC 283XX	Web
-XXXX XXXX and I signed the submitted Financing Agreement for 48 Months on XX/XX/XXXX. After a brief correspondence I knew all dealings concerning the arrangement would be dealt with by Equitable Acceptance. - At no other time was I contacted by XXXX XXXX, only Equitable Acceptance ( resp. known now as XXXX and EA ), and then by monthly surface mail. -Late XX/XX/XXXX I gave EA notification that I was unemployed at the time due to XXXX and doctor 's notice to take a leave of absence for recovery. I knew at the time that XX/XX/XXXX 's payment had to go through because it was short notice, but asked for a 6-month period of grace on further payments. -First, I received a repetitive response of staying committed to making the payments, regardless of my ongoing status, then I was put on hold for close to an hour waiting for a " supervisor '' to give me a response of any kind. -Finally I was assured that the company will not withdraw from my account until XX/XX/XXXX, at which time I would correspond with them and inform them of my current status. -Funds have been withdrawn from my account since XX/XX/XXXX to the tune of {$270.00} ( {$39.00} a month ). I had contacted my financial institution ( XXXX XXXX XXXX ) to put a stoploss on the acct, but was informed they were unable to do so because banking information on the company 's end was not accessible. -Since then, I received correspondence by mail as well as by telephone from XXXX XXXX. Their claim was to file with them for recertification, a process which I was not aware of nor considered how important it was concerning my loan status. -It was at this point I was looking for a way to cancel this entire process. Not until I had received correspondence from XXXX concerning payment due did I come to realize all of my correspondence and transactions were with a company of reputable or credible standards.
11/29/2017	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	NC XXXXX	Web
XXXX XXXX who is a 3rd party to help consolidate loans have Equitable Acceptance constantly contacting me after I 've cancelled everything with them. They talked me into consolidating my student loans with them and got all my information, social, adress, banking, Financial Aid information, etc. Once i found out i could consolidate my loans for FREE on my own I immediately contacted them within 3days to cancel my agreement. The lady i spoke with had a nasty attitude about me cancelling and told me everything would be taken care of, there was nothing more i needed to do and i would receive my XXXX deposit back which i NEVER received. My credit was ran unknowingly and they also added an revolving credit account on my credit file which later turned into a charge account. I did n't want these things at all. I never received my deposit back for services. They also keep contacting me when I 've told them over and over im no longer interested. The company have accessed my file with XXXX WITHOUT my permission multiple times, changing my usernames etc which is UNACCEPTABLE. i have reported them to my bank so they are n't able to have access to my account and I 've also added an additional password to my XXXX account which is who my loans are consolidated through. XXXX XXXX and Equitable Acceptance are companies who get over on many college grads as I 've read. I receive emails saying i will no longer be eligible for student loan forgiveness, etc which I confirmed was not true at all. They call from different numbers, constantly send emails, and im not sure why when i cancelled everything with the company. The account is on both credit reports XXXX and XXXX. The date opened stated XX/XX/2017 in the amount of XXXX which is now XXXX. They are constantly reporting on my credit. I have submitted disputes over and over but nothing is being done.
04/07/2017	Yes	Consumer Loan Installment loan	Taking out the loan or lease	OH 44108	Web
Equitable Acceptance, XXXX XXXX XXXX, MN XXXX XXXX Toll Free XXXX I contacted this agency regarding assistance with repaying my outstanding Student Loans. I was informed that they would assist me in developing a repayment plan. I was emailed the documents to sign and return. Then they requested my Tax Returns for the past 2 yrs. be faxed to their office. I completed the process and then was informed that my payment was $ XXXX/mo. that would be deducted from my bank account at XXXX. I then received a statement stating that I owed {$1200.00} which is not my Student Loan Balance Owed. I contacted this company to cancel this transaction and was told that none of the monthly payments were going toward my Student Loans and that they had purchased my Student Loans from the original lender. I then contacted the original lender and was informed that they still are holding my Student Loans and they were never sold to this company. Equitable Acceptance is a loan company that is misrepresenting their products to students and getting them to take out loans thru their finance company. I did not request a loan with this company and was given false information regarding their service to people with outstanding Student Loan Debts. I want them to refund my money back and to be shut down from soliciting business on the radio to people with Student Loan Debts seeking assistance with a repayment plan to resolve their Student Loan Debts. I have been tricked into taking out a loan with a finance company that is not providing any assistance to me with repaying my Student Loan Debt. I want this loan cancelled and a full refund of my money. This was a horrible thing to do pretending to be a servicing agency to help people with outstanding Student Loan Debts. Thank you in advance for your time and assistance with this critical matter. Account Number # XXXX
04/05/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Keep getting calls about my loan	IL 60631	Web
Third Party, Equitable Acceptance, committing fraud through my student loan asking that I pay {$1400.00} to consolidate and forgive a loan that can be consolidated and forgiven for free. I am currently trying to cancel this " transaction '' as I have been informed by the department of education that it is in-fact fraud. The company is currently fighting with me telling me that the Department of Education, who is supposed to " approve '' me for a program, is also the ones telling me not to use this company so they can get more money from me when it Is really Equitable Acceptance trying to steal money from me. This is the letter I am writing them to cancel this whole transaction : To whom it may concern, Today I was informed by the Loan Consolidation Center of the U.S. Department of Education that I can consolidate my loans for free. I was also informed that I can apply for loan forgiveness for free. Based upon this information, I am notifying you that I am cancelling the " revolving credit plan '' for {$1400.00}, which was represented falsely as required for loan consolidation and forgiveness application. I have received no services from your company to date nor have I made any payments. I have also spoken with the Student Loan Ombudsperson ( Ref. # XXXX ) and was directed to file a complaint with the Consumer Financial Protection Bureau. I contacted the CFPB and filed complaint #. In addition, I was directed to contact the Illinois Attorney General 's office and I have filed a complaint with them as well ( # ). I have placed a " stop payment '' on my XX/XX/2017 payment. Any attempt to collect funds from me will be documented in the fraud complaints with the CFPB and Illinois Attorney General 's office. In addition, any adverse credit documentation will also become part of this complaint.
03/07/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Trouble with how payments are handled	NC 27613	Web
I have been making payments through equitable acceptance that was to be towards my loan for a debt consolidation. When I went to purchase a car, I was informed my tax return would be taken due to defaulted loans. I thought it was a mistake as I had been making monthly payments to student support through equitable acceptance on time since XX/XX/2016. When I called student support, I was told my case manager was not available and the supervisor was in a meeting and unable to help me. I asked for another supervisor and was given another phone number. I spoke to a supervisor, XXXX XXXX, who informed me my loans from XXXX were not included in the consolidation upon admission and therefore, had gone into default. She told me I had not completed a rehabilitation program and I had to go through another. I informed her I had been through a rehabilitation program in which she asked for the paperwork. I scanned the requested paperwork in and emailed it to her and she stated this should speed up the process so that my loans could get out of default and I could purchase the vehicle to transport to work. I have not heard anything else from Memory. I emailed her to update my telephone number and she said thank you. In the meanwhile, my credit score continues to go down, my tax return is to be taken this year even though I make payments monthly to this conpany who dropped the ball and now I have to suffer for it. I do not want this happening to any other professional as this supposed service appears to be deceitful to many hard working professionals. XXXX XXXX 's direct phone number is XXXX, her email is XXXXXXXXXXXX. There is no student support here and I really do n't want any other professionals being fooled into thinking they are helping and really are doing harm. Please help us.
06/01/2017	Yes	Debt collection Other debt	False statements or representation Impersonated attorney, law enforcement, or government official	IL 601XX	Web
XXXX XXXX used Equitable Acceptance to finance a loan which would cover their administrative services to be the surrogate company to make payments to the XXXX XXXX XXXX XXXX on my behalf. I thought they were associated with the XXXX XXXX XXXX XXXX because of the introduction that I do have attached. The letter was deceiving. Consequently, I received multiple letters from XXXX XXXX that I was not making payments. I told XXXX XXXX that XXXX XXXX said that I was paying them to pay the XXXX XXXX XXXX XXXX, and XXXX XXXX said that is not happening. XXXX XXXX on my permission looked into my account : I had security questions that I did not know the answers to and I had false information about who lived in my household ( It was suppose to be one, but it was more than one ), and so it looked as if information was falsified to bring my payment down. XXXX XXXX said that I do not need third party companies to do any administrative work because I can do so on my own. So I had the impression from XXXX XXXX that they would make payments and do the administrative work on my behalf. However, I have been paying off and on both XXXX XXXX and XXXX XXXX payments. XXXX XXXX has been an unnecessary middle man, and I have already paid them over {$800.00} over the past two years when that could have gone towards my student loan debt. I have contacted the office of the Attorney General Consumer Fraud Bureau and XXXX XXXX have not replied to them from my knowledge. I do have the most current Attorney 's letter attached, and the Attorney has told me to seek legal counsel, which I have not done yet. The problem is that the finance company, Equitable Acceptance, has placed a credit line on my credit report, so if I do not pay it will reflect badly on my credit report. I want this to end.
01/03/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 76006	Web
I was approached by Equitable Acceptance Corporation in reference to my Federal Student loan in XX/XX/2017. The company representative stated that I qualified for a special program of repayment. I was told at the time to pay a set monthly rate for three years with an annual income review each year. At the end of that period of time my student loan debt would be forgiven. I currently pay {$39.00} monthly. I recently discovered that this company shows up on my credit report as a charge card. I called Equitable Acceptance Corporation and got a total run-around. This led me to call The Department of Education/XXXX. The representative informed me at that time that this company is known to be scamming people in reference to student loans. All the payments that were collected were never applied to my loan. They provide no services. Consumers are able to negotiate repayment directly with the Department of Education free of charge. After some internet searching I have discovered the following information : 1. The FTC has taken action against this company and other similar companies. I have included a link to the article : https : //www.ftc.gov/XXXX 2. There is an ongoing class-action lawsuit filed against Equitable Acceptance Corporation by XXXX XXXX and XXXX XXXX XXXX. I have included a link to the article : https : XXXX 3. The company has also been sued by the state of New York. I have included a link to the article : https : XXXX 4. Here is another article on the same subject : https : XXXX These are by no means the only negative articles and information about this companies deceptive business practices. I was scammed by Equitable Acceptance Corporation and hope to prevent another person from being taken advantage of by their deception and outright lies.
08/17/2017	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 94605	Web
My son received academic services through XXXX XXXX XXXX. When I was referred to XXXX in XXXX of XXXX, my husband and I were informed that our son could receive one-on-one, in person, tutoring services from one of XXXX 's academic tutors for three years. The start of services were provided through a one-on-one format with one of your academic tutors, but after the eighth sessions my son was informed that he would be receiving academic tutoring services via computer format. My husband and I were never informed that academic tutoring services would be switching from a one-on-one format to a computer format. We would not have signed up for XXXX 's services if we knew that they would be on the computer and not in person. This was not the type of tutoring service we pursed for our son, and I followed up with a representative of XXXX in XXXX of XXXX via telephone requesting to terminate services, in which I was initially denied and informed that nothing further could be done because the contract date had passed to cancel. Despite our rescission of the contract in XXXX XXXX based on this misrepresentation, Equitable Acceptance, who financed a revolving credit plan for XXXX 's services, has been attempting to collect {$1500.00} from us. Attached to this complaint are copies of the billing statements and the XXXX XXXX, XXXX letter sent to both XXXX and Equitable Acceptance reiterating our grounds for rescission and describing the provisions of California 's Consumer Legal Remedies Act violated by XXXX 's conduct. Instead of validating the debt in any way or responding to the content of the letter, Equitable Acceptance instead sent a billing statement on XXXX XXXX, XXXX. I believe this was sent in violation of the FDCPA and California 's Rosenthal Act.
07/31/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	NY 10304	Web
Good Afternoon, XX/XX/XXXX Approximately around XX/XX/XXXX I was offered the opportuntiy for loan forgiveness by a gentleman named XXXX XXXX. He claimed to be a Student Advisor. He stated to me I was eligible for student forgiveness after signing document I had no access to after signing. He explained to me that I would have to pay equitable acceptance {$49.00} a month to assist me with paperwpork that took less than a minute to fillout. ( I found this out by calling XXXX. One of the representatives explained everything to me today ). I'm a busy working mom who had hopes of loan forgiveness without knowing the real details. I feel really silly now but at least I found out. My curiosty stirred up a few times when I looked at my credit report and the balance of {$42000.00} plus was always there. He told me once I started paying equitable accetance I would notice a change from XXXX to XXXX on my credit report which it did. I wasn't aware that the service was free and under one minute to fill out on your own. This renewal is annual and the student loan company just want to ensure your information remains the same. I was paying {$49.00} bucks a month to do accomplish this very quick process. ( smh ) .. I was told that I may have to close my bank account and reopen it to prevent the reoccurrence of an automatic deduction. This equiptable acceptance account is also on my credit report and it can ruin my credit for non-payment. They have access to my fafsa account, bank account and now eligible to riun my credit. I am submitting proof of payment to you with hopes of reconciliation in this situation. When your busy and someone tries to convince you to do something that seems assuring still stop and look into it or just don't do it.
06/26/2018	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	WY 827XX	Web
I received a phone call from a company called Equitable Acceptance in XX/XX/2015 about a student loan forgiveness program. Their sales tactics made me believe I needed their services in order to get my loans forgiven and without them I would be in a very difficult situation. Being in student loan debt I was very fearful I would never be able to afford to repay the loans so the student loan forgiveness they were explaining was a glimps of hope. Now to find out years later by the department of Education that I should never have to pay a third party for help with student loans and to immediately stop the automatic {$39.00} monthly payment that they had been taking since XX/XX/2015. I had then realized that my student loan amount was not going down at all due to the income based repayment plan I was on, and Equitable Acceptance was charging me {$1300.00} a year to submit one application to my loan servicer. I believe this company needs to better explain the actual service they are providing because if they made those facts more clear nobody would be involved with them. Their marketing a population with tactics that makes us fearful to deny their services not knowing that we do not need a third party to provide any service at all. Their marketing tactics are unfair and I dont believe they should be in business anymore. The services that I have been paying for from them also show up on my credit score as a credit card with a balance due. I would like to see this removed from all credit reports. I would also like to add that the person handling my case, which I do have their name and number, had a phone number that is no longer in service and they have made it very difficult to find out how to contact them directly.
08/04/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 93304	Web
In XXXX 2016 I was contacted by XXXX XXXX XXXX about consolidating my student debt so that my loans would be forgiven. I was misinformed about the way they were going to handle the debt. I was told that I would pay {$39.00} a month for 3 years, which would go towards my loan and then all of my debt would be forgiven after that. I started to receive statements from XXXX saying that i owed them {$0.00}, so I did n't think any foul play with the company was going on. I had also started receiving messages from Equitable Acceptance that they are the ones who I was actually paying the loan through. One year goes by after me making faithful on time payments to Equitable Acceptance then I received a letter from XXXX for a {$330.00} payment. I call Fedloans to see what was going on and they tell me my account has been past due for months and there were no payments made to my loan. So I called Equitable Acceptance and demand that my accounts be cancelled since I believe they were a fraud company. They told me that my accounts could not be cancelled through them that I would have to go through XXXX XXXX XXXX. I call XXXX XXXX venture many times with no answer, just an automated voice system telling me to leave a message. I called Equitable Acceptance back and they " put me right through with XXXX XXXX ''. I demanded my account be cancelled and they told me it would be within 24-48 hours. I also stopped payment to them through my bank and filed a dispute with the credit bureaus since this was listed on my credit. I also requested from both Equitable Acceptance and XXXX XXXX XXXX my " signed consent '' since I have yet to receive a contract. I am waiting to see what happens.
09/23/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 17331	Web
In XXXX I received a letter from XXXX and they said that I could pay a lesser amount per month than XXXX was offering and my payments would stay in good standing with XXXX and the money, which is XXXX per month, would go towards my student loan balance when this deferment time period was up. they also told me that I would be eligible for XXXX XXXX XXXX at that time and could possible have my loans paid off. I started receiving papers from XXXX, which is my loan servicer, about renewing my temporary hardship paperwork and I asked them if my record of payments being made to NationalStudentLoans.us via Equitable Acceptance of the XXXX/month was showing paid to them. This is not the case at all. I confirmed with a XXXX rep on XX/XX/XXXX that this loan company is a scam and that I have been basically paying them for my temporary hardship/forbearance when XXXX already has me on one and I just need to renew it and its a free service. XXXX has no record of payments and I have been paying this company since XX/XX/XXXX and its basically a credit line that I have nothing show for, no merchandise purchased, no card, and no payment reporting to XXXX. If I had known that I would be paying this company for nothing common sense would have told anyone that it is a bad deal but instead I was lead to believe this would benefit me in the long run with the status of my student loans and balance. Now this fraud and scam based company has all my info which is truly worrisome. I have a folder full ofdocuments ( too much to upload but can fax any necessary papers ) including individual names of correspondents and up to date account balance.
03/01/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	FL 33127	Web
The company XXXX/Equitable Acceptance Corporation is a scam. Here 's why. I received several calls on my personal cellphone over the course of 2 months from the phone number ( XXXX ) XXXX but never answered. A machine left a voicemail each time on my phone stating " You have an urgent issue with your student loan account. '' I would log into my student loan account and nothing was wrong. On XX/XX/2018 at XXXX I received a call from ( XXXX ) XXXX and they left another voicemail but this time is was an actual person talking. They said " Hello this is XXXX, and I would like to discuss with you a reduction in your student loan. The federal funding of supporting any weight or balance of your loan may expire very soon ... So it's pretty urgent that you give us a call. '' At XXXX I gave them a call back and they mislead me to believe that I could qualify for a reduced loan payment along with a 10 year limit to my payments. After 10 years, the government would forgive my student loans. They said I would only have to pay {$30.00} a month for 10 years with a {$49.00} recurring fee for the first year. XXXX sent me the paper work in an email and I signed. The company name on the documents was XXXX. I later realized after talking with my boyfriend I was scammed. This student loan service was going to take a down payment of {$270.00} from my checking account and a recurring fee of {$49.00} a month for a service that is free from the government. Thankfully I caught this before the 3 day cancellation policy.After 3 days of signing they would not be able to cancel the service. The forms and paperwork are all attached.
05/21/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX XXXXX	Web
Around the beginning of XX/XX/XXXX, I was contacted by Student Advisors who told me that they provided " student debt services '' and could get student loan forgiveness through them at a certain fee. Being deceived, I signed an online " contract '' w/ them to start using their services. Their " financer '', XXXX XXXX XXXX has since w/drawn {$130.00} twice, once in XX/XX/XXXX and once in XX/XX/XXXXwith a third w/draw scheduled to be w/drawn from my credit card on XX/XX/XXXX. I have spoken to a XXXX XXXX, an XXXX XXXX, an XXXX, XXXX, XXXX, XXXX, XXXX XXXX, and a XXXX. All of them told me that the work directly w/ the Department of Education to get student loan forgiveness, and they were very deceiving and convincing. Seeking relief from student debt, I had already been contacted randomly inXX/XX/XXXX, by another " company '' that I forgot about, Student Advocates whose " financer '' is Equitable Acceptance. I have been making payments of {$39.00} ( sometimes a little more or less ) plus interest monthly since the above mentioned date. Being XXXX, I have sent both these companies copies of my tax returns, paystubs, as well as sharing private, legal information such as my Federal Student Aid ID w/ them after being deceived into doing so. XXXX XXXX XXXX claimed that they work directly with The U.S. Department of Education. Equitable Acceptance claimed that they work with my student loan servicer, XXXX. After speaking to XXXX, The Department of Education, and Federal Student Aid, FSA, they told me that they don't work with third part entities and that neither one of these companies have been in touch with them.
12/20/2017	Yes	Debt collection Federal student loan debt	Attempts to collect debt not owed Debt was result of identity theft	CO 80918	Web
A third party company called me and lied. A representative named XXXX XXXX from FirstFedloan.org, or Equitable Acceptance, said that he was from the Department of Education, and that he was going to help me resolve my student loan debt. He is NOT from the Department of Education, and instead of directing me to them, he posed as them and collected money from me. He is still collecting money from me. When I called to the Department of Education, they informed me that I was scammed. They said that this third party did not use my e-mail to create an account, but used an e-mail ending in " XXXX. '' This e-mail does not even exist. This fake e-mail was to prevent me from receiving communication to let me know the scam that was being done to me. XXXX XXXX posed as me, stole my identity, collected my social, and proceeded to create a Federal Student Loan ID and XXXX XXXX ID without my permission. He also set up a direct deposit with my bank to his company. When I called to Equitable Acceptance to complain, they said XXXX XXXX got promoted and could not speak to me. They also used the analogy that they are like a dentist - - they know the customers need dental work, but can not do it themselves, so they do the work for customers. This is a complete lie. The Department of Education has people and processes in place to do this line of work. XXXX XXXX, Equitable Acceptance, firstfedloan.org, are criminally and unecessarlity taking money from people and creating accounts with personal information in order to fatten their wallets. Please - - they need to be stopped.
05/23/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 94603	Web
I am a monolingual Spanish speaker, and a bilingual person typed this for me. Please correspond with me in Spanish. In XX/XX/XXXX, XXXX XXXX, cold called her. Shortly after, a sales representative for XXXX XXXX XXXX, came to my door offering to sell me a tutoring system for my XXXX year old daughter. XXXX XXXX told me that she could receive one-on-one, in person, tutoring services from one of your academic tutors once a week in our home. I was also told that there was a companion application-based course program. XXXX XXXX had us complete documents for contracts with both XXXX XXXX XXXX and Equitable Acceptance Corp. I paid a {$100.00} deposit. Originally, the first appointment was scheduled for XX/XX/XXXX. Your employee failed to appear at the appointment, and gave an excuse about some problem. Subsequent appointments were also missed with different excuses. My daughter has yet to receive a single tutoring session. Furthermore, I downloaded the app, but am unable to access the content. I have contacted your company repeatedly about these problems with no satisfactory response. Moreover, I have been made aware that XXXX XXXX XXXX, via the parent company XXXX XXXX XXXX, has had its corporate status forfeited by the California Secretary of State. Additionally, Equitable Acceptance Corporation has had its corporate status suspended by both the California Secretary of State and the California Franchise Tax Board. I wrote a letter to XXXX XXXX XXXX and Equitable Acceptance Corp. I have not received a response.
08/22/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Keep getting calls about my loan	NY 11203	Web
I was referred to XXXX by a friend. I was told they were an Obama Loan Forgiveness company. I called them, and they said they worked with the Dept. of Education. I was told I was running out of time to consolidate the loans under this program, had to pay {$49.00} a month for 3 years. Signed contract on XXXX XXXX, 2016, was told they will consolidate and wipe out loans completely for a total of {$1400.00}. Found out after that it said I had three days to cancel in fine print. Called the Dept. of Education and they said they had no knowledge of this company and that they should not be taking fees for this service. Called back saying I wanted to cancel because they were not with the Dept. of Education and I wanted to go back to school to get a XXXX, and knew I could get loan forgiveness. Asked if I could pay a penalty but was told I was stuck with them for at least ten years, or to pay the {$1400.00} immediately. Changed bank account but they keep calling me, since XX/XX/XXXX, to collect payments they think I owe. Sometimes they say they are XXXX and sometimes they are Equitable Acceptance Corporation, collecting for XXXX. When they call, they often tell me that they will mess up my credit if I do not pay. The supervisor XXXX was menacing and rude, and I was hung up on and transferred to different people. I also receive monthly emails from XXXX. I contacted XXXX XXXX XXXX, and they wrote a letter to XXXX on my behalf, asking them to stop contacting me. They have continued since the letter was received.
09/17/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 92399	Web
To whom it may concern, XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX employees are trained, and dedicated to misleading, giving false information and playing on the emotions of students who are trying to faithfully pay off their student loans, including myself. Their company makes promises that they NEVER intend to uphold or keep! On XX/XX/XXXX, Equitable Acceptance, XXXX XXXX, and XXXX XXXX offeredme 3 main things, which were false and fraudulent : # 1. To consolidate all of my student loans, so on my credit report it would only show 1 consolidated loan, which they DID NOT do! According to XXXX XXXX, owner of my student loans, my student loans were consolidated ONE time in XX/XX/XXXX, by XXXX XXXX XXXX, not by Equitable Acceptance. In my BBB complaint dispute " EA '' said they did not offer me that, but when they call me to collect money, just last week and every other time I connect with them, they say they want to discuss the '' consolidated loans '' and collect payment! # 2. Enroll me into a " Forgiveness Loan Plan ''. ( According to XXXX, who own my loan, they state, the third party, Equitable Acceptance have NO authority to do so, nor do they have the authority to make any other changes to my student loans. As of today, XX/XX/XXXX, I am not enrolled in any such program! # 3. Charge me a " service fee '', not offer me another loan/line of credit to get out of debt!. They need to stop doing business dishonestly! XXXX XXXX
10/05/2016	No	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 496XX	Web
XXXX of 2015 I received a call from a well spoken man claimming that he was working with a company who received a federal grant from a new bill President Obama issued to consolidate federal student loans. I was really excited because I had just given birth to my XXXX son and was getting back on my feet after being XXXX and just moved into my first apartment so I did n't ask a lot of questions, he said he was from the government and that his company was with the XXXX and had a great rating. I gave him all my personal information and completed some paperwork over the phone and I 've been paying XXXX a month to the Equitable Acceptance Corporation since XXXX. They have been charging me interest and I 've had the loan for a year but it never seemed to go down and whenever I called to ask them about it I reached only a voicemail. Between XXXX and XXXX I received letters from XXXX my REAL loan company saying my bill was XXXX $ and I owed XXXX $ so I assumed that this was because of my loan with equitable acceptance. The man I talked with to set up the loan with equitable acceptance knew that I was recently XXXX and that my financial knowledge was minimal and he assured me that this loan would be a great step towards a positive financial future. I 'm a single-income home and provider of a minor ... I 'm really disappointed in myself for falling for this scam but I 'm even more frustrated that a company like this is even allowed to exist.
08/21/2017	Yes	Debt collection Private student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	VA 22980	Web
I was initially contacted by a company known as XXXX XXXX and/or Equitable Acceptance who wanted to consolidate my loans. The original conversation was about how they would pay the loan and I would see and instant improvement in my credit score and then I could make one low monthly payment to their company. I am a struggling single mother of XXXX who could use all the help I can get so I signed the needed paperwork and began making payments to this new company, XXXX XXXX. I made payments for about 2 years and recently my original loan company contacted me stating that I was late on my payments. I told them I had been making payments for the past two years, to which she replied " There has been no payments made towards this loan. '' ( I had been in the period between ending school and beginning my first payments due to low income so this is why they were just now reaching out to me. ) I began to question both companies about why I am paying two different companies for 1 loan. I did lots of research online and called to speak with XXXX XXXX XXXX where I was belittled and threatened that if i ceased payments my credit would be negatively affected. The woman I spoke with that day even said to me " What are you now , XXXX XXXX XXXX?! '' once I told her I was trying to research what has happened. Since then I am continuously getting emails and calls threatening my credit and advising me to contact their collection agency.
10/30/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	GA 30339	Web	Servicemember
In XX/XX/XXXX, I was contacted by XXXX XXXX, XXXX to consolidate my student loans and lower my monthly payments. They assured me they were a legitimate company representing students and acted as a liaison for the Federal Student Aid. Once agreed to their services, XXXX XXXX prepared a contract and a fee of {$1300.00}. Because I could not afford to make this payment upfront, they enrolled me into a payment plan with Equitable Acceptance Corporation of {$39.00} monthly. I began making payments on XX/XX/XXXX of a monthly fee of XXXX that would go towards maintaining my student loan consolidation and their services. In addition to payments for Equitable Acceptance, I also was paying a direct amount of $ XXXX/month towards my federal student aid account. I have been paying Equitable Acceptance since XX/XX/XXXX. As of recent,XX/XX/XXXX, it was time to renew my information based on the income-driven repayment plan and to keep my loan amount affordable. As I spoke with a representative of Federal Student Aid, they informed me that the third party ( XXXX XXXX and Equitable Acceptance ) were not legal practices. They informed me to submit a claim onto The CFPB website. In addition, I was informed to cease any authorized automatic debit payments from my account. I contacted my bank immediately to stop payments. I have supporting documents under attached files from XXXX XXXX, XXXX and Equitable Acceptance. Thank you.
09/20/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	ME 041XX	Web
On XXXX/XXXX/2017 I was contacted by XXXX XXXX of XXXX XXXX, " a government funded program to help students through loan forgiveness. '' She told me that I might be eligible for 100 % loan forgiveness and that I should complete an application to see. After completing the application she told me that I qualified for {$0.00} payments 240/mo if I accepted this management fee of $ XXXX/mo for 36 months for them to handle the docs and applications. So the hook was saying " would you rather pay -- $ XXXX/mo for 36 months to have $ XXXX/mo payments through the remainder of your 240/mo term -- or pay your current payment of 90/mo for the remainder of your 240/mo term? '' to me it seemed like a no brainer so I went through the process and signed papers to have them handle the refinance. What I am realizing now is that I could have done this process myself for free by just calling Navient. I am angered and frustrated that a company can target and swindle student loan holders who, like me, are young, hardworking, and just trying to do whats best for themselves and their future. Even if the fine print covers Equitable Acceptance legally which I WILL have a professional to look into ... it is unethical to mislead the consumer into thinking they are taking an option that is n't offered anywhere else, nonetheless for free and is a blind robbery of people who do n't have money to spare in the first place!
04/26/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 27616	Web	Servicemember
The student loan representative promised that for fee of XXXX a month my loan payment would be reduced and no interest for three years would be charged to my account. In addition the consolidation was at 5.5 % which I assumed would start XX/XX/XXXX. My loan was given to XXXX and the student loan representative reported that he was with the student loan company ; NOT ; XXXX XXXX and they indicated they dont use third party companies to get there loans consolidated. Soon afterwards, I received a bill from XXXX for XXXX a month and bill from Equitable Acceptance for XXXX and XXXX a month in XXXX of XXXX. I checked today XX/XX/XXXX and after making 5 payments to equitable Acceptance Corporation they are listing the account as not current. The account is showing and listed as a CREDIT CARD on my credit report and NOW showing that I am LATE. I never applied for a credit card with this scam company!!! The representative stated today ; that a payment in XXXX was not received and they JUST posted that the account is late this month but the first payment in XXXX wasn't received ; and NOW I owe them {$150.00} in late fees and plus the monthly FEE. How is this company still in business with ALL of the negative business practices that they are currently doing. Who can I contact for legal advice ; I was in the process of buying a house and now my credit score just dropped 30 points today XX/XX/XXXX
03/12/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	KS 672XX	Web
I was inquiring about the student loan forgiveness plan for XXXX. The Student Loan Releif Department was the company in which I went with based on what they told me. In order to use their service, I have to pay them {$1300.00} on a monthly plan paying {$39.00} a month. This payment plan started on XX/XX/2017 and they went through Equitable Acceptance for the loan in which I am paying this company. I contacted the XXXX company to ask some questions and they told me that I could have gotten the student loan forgiveness plan through them and it would be completely free. I am paying a third party {$1300.00} over the next four year for something that I could have gotten completely free. I was not aware of this and the Student Loan Relief Department obviously did not let me know about this. I am paying for their services when I could be doing everything for free. Not only am I paying for their service, but I also can not contact them via phone. I have tried to call them and I can never get someone to answer the phone. They didn't follow up on what they said they would do. This is when I ended up calling XXXX and finding out that I was paying for something that was not needed. I want to get out of this loan through Equitable Acceptance whom I have already paid for one year, for the service from Student Loan Releif Department that I don't even need.
12/17/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	WV 264XX	Web
On XX/XX/16 I switched from my XXXX XXXX to equitable acceptance. I owe them {$12000.00} with only 2 loans. I was told over the phone that I would pay half of my loans and they would pay the rest. I paid {$970.00} so far on my loans and even on my payment page it said consolidation complete ( informed by dealer I emailed the company about it and asked when they were going to take over because I had another payment due to them and I did not receive an email back from them. ( My email to Equitable acceptance is included in this message ) I stopped making payments for a few months because of financial difficulties and so I called Equitable acceptance back to get re-enrolled and they said none of the money Ive been paying them goes to my student loans period. I was told different from the first time I signed up till this time and Im really infuriated because thats a lot of money to give to someone just to file paperwork like the man said. I looked up online if other people are having issues with them and theres so many people and so many people looking for lawyers over this its unreal. I also had an issue with XXXX. I switched 2 of my loans to them XX/XX/16 and I owe them {$13000.00} Ive paid {$150.00} back to them and more money is going to interest than it is the actual loan and cant seem to get anywhere with them.
06/19/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MA 01605	Web
On XX/XX/2017 I wanted to switch my loans out of XXXX. I contact Equitable Acceptance. They informed me, wrongly, that they would be my acting servicer and I would pay my loans directly through them ; I was also told this would only be a contract for 24 months. My total amount was {$1400.00}. I quickly learned, after signing, that they were not my carrier and they actually got XXXX XXXX as my servicer. I am now responsible for paying Equitable Acceptance about $ 45/monthly and have a hefty 17.99 % annual interest rate to go along with it. The contract was not as stated, as it was 48 total months not 24, and as mentioned before, they were not the carrier as stated to me over the phone. I am basically paying them for a free service. Furthermore, I believe they broke their contract last month, XX/XX/XXXX, because the one thing I pay them to do ( submit my IDR contract in on time ) was late. They did not hold up their end of the bargain, as I had to then put my loans on forebearance because my payments significantly increased due to Equitable Acceptance not getting my forms in on time. It also disrupted my 120 consecutive payments necessary for loan forgiveness. Please help me get out of this contract with these individuals who deceived me and have not held up their end of the contract. Thank you.
12/13/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	MA 019XX	Web
I was solicited on line for a student loan forgiveness program in XX/XX/XXXX. After all the information was given to XXXX, I was told that all my student loan would be forgiven except for {$1300.00}. I was sent a letter to set up payments through XXXX I have been paying them {$39.00} a month for 1 year as of XX/XX/XXXX I still kept receiving bills from my dept. of education loan. This company did nothing for me. In the meantime, I was given a ( TPD ) Total Permanant XXXX status by the dept. of education. I started the process with the XXXX in XX/XX/XXXX I was not obligated to pay XXXX during the application Process. In XX/XX/XXXX I was absolved of the loan by XXXX. of XXXX. XXXX has continued to harass me by phone, despite my sending the information to both XXXX Advocates, and XXXX. I had to close my bank account to stop them from taking my money. I notified these XXXX companies by email, sending copies of my discharge, XXXX says they ca n't discharge the loan unless XXXX Advocates says they can. Student Advocates refuses to send my discharge to them, because they are in this together! I have been charged 17.99 % interest on {$1300.00} and it wo n't be paid off until XX/XX/XXXX I filed a complaint with the XXXX. of XXXX in XX/XX/XXXX and was encouraged to file with this agency as well.
08/02/2017	Yes	Student loan Private student loan	Getting a loan Confusing or misleading advertising	ID 83642	Web
I was pressured by this company stating that I HAD to sign up with them to be on the student loan forgiveness program and that if I did not do it now my payments would not be going to the forgiveness program. They also had stated on the phone to me that as I have worked for a non-profit organization for the last two years that they would be able to get it so those payments fell under my student loan repayment program. I was also told that it would be {$1300.00} in set payments over two years that the company would receive for annually filing the paperwork for me and making sure my payments were correct. They have also attached 20 % interest rate.ONLY after speaking with the Federal Department of Education did I realize this was a free service and could be done at anytime through them. I was never once told by the company that these things could be done directly through the department of education and I could file for the forgiveness program at anytime. I was also told they could consolidate my loans for me which would improve my credit score. Not only did their report decrease my credit score as it reported as a credit card which this is not. They could not consolidate my loans because that is something only the federal student aide program could do.
02/21/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	NJ 075XX	Web
In XX/XX/XXXX I received a phone call from a company stating that I was eligible for the loan forgiveness program. I was told that my payments would be {$180.00} which was how much my loan repayment was at the time. They stated I would be with XXXX. On XX/XX/XXXX my account was charged {$39.00} from Equitable Acceptance Corporation. However, XXXX charged my account for the first time on XX/XX/XXXX. XX/XX/XXXX was the last time Equitable Acceptance Corporation received a payment from me due to their website not allowing me to update my new bank information. In XX/XX/XXXX I attended a loan forgiveness seminar to inquire if I was in a legit loan forgiveness program. I was told that XXXX was a legitimate company and one of the best. However, they explained to me that they had never heard of Equitable Acceptance and that the loan forgiveness programs are free to enroll and this company should not be taking money in addition to my loan repayment. The facilitator also informed me that I should contact XXXX to see if I have an actual account with them. I was able to contact XXXX and verify that I did have an account. I believe Equitable Acceptance Corporation is illegally taking money from my account since loan forgiveness programs are free to enroll.
04/10/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	PA 19446	Web
My name is XXXX XXXX, XXXX XXXX XXXX XXXX XXXX pa XXXX, XXXX. I had a third party call me asked me to consolidate my loan called equitable acceptance is the name of the company, so thought I was doing that but I was paying this compay out of my banking account for 8 months. I discovered when I called XXXX XXXX XXXX that this company was a fraid because the nice lady told me the XXXX XXXX XXXX don't ask to pay them to consolidate fed loans. I was upset because I've been paying equitable acceptance money that was applied to my fed loan. I'm asking to investigate this company so I can recieve all payments back to me. Another complaints is that I was trying to get my transcripts from the school department in XXXX, but there's transcripts available from XXXX XXXX for me. I needed the transcripts to continue my education. I've called the school department in XXXX and the school XXXX there's nn transcripts. My question to this complaint is how can I be paying a student loan and there's no transcript available for proof of my education? Without transcripts I feel my diploma my time I decatied going to XXXX was just a waste? If my diploma valid? I can't use XXXX on my resume knowing the truth about this school. Please help me to solve this situation.
11/09/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN 37604	Web
I received a random phone call and was told this company Equitable Acceptance could give me complete student loan forgivness if I paid them {$42.00} for 14 months. This would be the only payment I would have to make instead of several student loans. They told me I had 48 hours to make my mind up. I made the mistake of giving them my banking information and thought they would help me. Turns out the information they gave me was false. I got a real student loan bill form XXXX and wondered why I had to pay them as well. I called XXXX and they advised me I had been given false information and was in a scam and needed to call my bank. I changed my account number and the bank said they have saw this all before. I also called Equitable Acceptance and they told me I had to either pay {$42.00} a month for 4 years or pay {$600.00} within 3 days or I would be sued. This is a scam and I think it is disguisting. I want nothing to do with Equitable Acceptance. They prey on the poor middle class who paid thru school. I have enclosed the bank slip where they took the {$42.00} out on XXXX/XXXX/XXXX and it was even called a loan payment.This is a fraudulent company for sure. I want them out of my life. I gave personal information to a scam company.
03/31/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	CO 807XX	Web	Servicemember
My original student loans were consolidated through XXXX XXXX which was bought out by XXXX. I started getting emails from student loan advocates stating they could have my student loans forgiven. I initially filled out the application for this but after looking ito it and speaking to XXXX about it is was found to be not in my best interest. I contacted the fed loan progran and told them i did not want there services and not to go through with the consolidation of my loans. It happened anyway and I was right it was not in my best interest to go with them, as they are now sending me threatening e-mails saying they are going to garnish my wages and report bad info to credit bureau. I was told i have to pay XXXX dollars in a couple of days to this third party or they will start actions against me. I want nothing to do with this company and need any help you can provide. I have contacted the XXXX and they are helping me get my loans back to the original company who also tried to help me in this matter but did not act quick enough. When I tried to call the numbers given to me all they said was pay or else and hung up. Yes I got mad on the phone and probably said some thing i probably should n't have but who would n't. Please help
12/17/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IN 461XX	Web
I was contacted by XXXX XXXX from XXXX XXXX via the phone a year a ago just a few months after graduating from college. The company was going to help me reduce federal student loans payment. I am still struggling to pay back my student loan since I am currently an XXXX XXXX member doing my year of service. I unfortunately believe them and now I have more loans to pay instead of helping me they are adding more problems. XXXX wanted me to sign the contract immediately and pay {$49.00} a month for the service charge to Equitable Acceptance Corporations. However. I recently, I realized that I could do it through them in order to keep my loan payment at XXXX since I dont have enough money to pay for loans. They have been scamming people. They give false information. What XXXX XXXX said on the phone is very different to the contract and the contract were signed on the phone. After reviewing my credit report I notice that the service is a line of credit and not a loan. I am very disappointed that these people have taken advantage of my current situation and used it for their win. I have been paying them for nothing. Please do something about this company. They are criminals who enjoying seeing people suffer.
05/06/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NC 286XX	Web
I believe XX/XX/2017 I started paying {$XXXX} monthly to this company for student loans which was supposed to be a public safety loan forgiveness program since I am in public safety. I have been over 2 years now which adds up just over {$1000.00}. I have been trying to straighten out my student loans and come to realize this company is fraud. I also see several other people have complaints against this company as well. I found this company through a family friend who thought it was credible. I notified my bank to not allow them to take anymore money out of my account from this point forward. I still have emails and text messages from them since day 1. I was advised to just cut ties with them and not attempt to call them when I was talking to XXXX and they also said that this company had an incorrect and low income amount for me and that I had a household of 2 which is also incorrect. They just emailed me to re-certify again through them which led me to cancel them. Just about all contact with them were via email. I am not sure what to do now and I hope this complain will resolve things with this fraud. I would hope to get some money back that I assume is just lost now but any help will be appreciated.
03/19/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	WA 98409	Web
I was called by a company calling them XXXX XXXX XXXX ( XXXX ) XXXX- they told me I could enroll in Student Loan Forgiveness. They told me that In XX/XX/2018, when I made my first payment of {$49.00}, that they would pay off all of my loans that were with XXXX . I asked this specifically. Will my loans come out of XXXX. they said yes. Then they sent me a contract through Equitable Acceptance Corporation, saying I owed them {$1300.00} for the paperwork that they did on my loans. I just got a message from XXXX, saying they put me in a program, because I am back in school. I called Equitable Acceptance ( XXXX ) XXXX and they said that they were a loan company that I signed a contract to borrow the money to pay XXXX XXXX. I called XXXX XXXX, and told them what am I paying for, they did nothing to my account except put me in the exact same program that I was already in to begin with, the servicing that I have been doing for my self the whole time. They said well you signed a contract, you still owe the money with Equitable Acceptance. XXXX XXXX is out of it because they sold the loan to Equitable Acceptance. I am so unset right now. I don't want this to happen to any other students. I want my money back.
08/15/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30004	Web
I have called the company numerous times. The account was paid in full in XX/XX/XXXX. The account was not established with a credit line. The information reporting is incorrect. The company refuses to update the information to show the XXXX balance. Therefore, it is still reporting as an open account and fully utilized credit. This is incorrect information and affecting my credit scores. Show as follows on my credit report : Equitable Acceptance Reported XX/XX/XXXX - 104 % Balance : {$1400.00} / {$1400.00} Overview You 're currently using 104 % of your account 's limit. Balance {$1400.00} Credit limit {$1400.00} Minimum monthly payment {$42.00} Opened XX/XX/XXXX ( 6 mos ) Payment History Youve made 100 % of payments for this account on time. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Last payment -- Current Payment Status Current Amount past due {$0.00} Worst Payment Status No Info Account Details Account status Open Type Charge Account Responsibility Individual Remarks -- Times 30/60/90 days late 0/0/0 See an error? You could dispute an error with XXXX. GO TO XXXX Creditor Information EQUITABLE ACCEPTANCE
08/24/2017	Yes	Student loan Private student loan	Getting a loan Confusing or misleading advertising	AL 35215	Web
XXXX XXXX XXXX reached out to me on XXXX XXXX, 2017 about the Student Loan Forgiveness program. They informed me that I qualified for student loan forgiveness and all I needed to do is pay XXXX a month for three years. I was advised that their company would take care of my student loan and that I did not have to pay anyone else. I thought they were a credible company because they claim to have affiliations with the Department of Education. Also, I was informed that I was enrolled in a income based repayment plan, which I was referred to enrolled in that program by my current lender, XXXX XXXX. Mistakenly, I thought XXXX XXXX XXXX was related to my current lender XXXX XXXX and that 's is not the case. XXXX XXXX XXXX misrepresented their selves and did not disclosed that their finance company is Equitable Acceptance. Equitable Acceptance is currently showing a inquiry on my credit report even though my consolidation application is processing along with a cancellation request. XXXX XXXX XXXX is using their finance company Equitable Acceptance to charging for services for preparing the documentation to consolidate a loan rather than help pay the loan off as they advertised.
08/01/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	RI 02920	Web
On XX/XX/2016 an individual contacted me via telephone stating he worked for student loan relief/Obama forgiveness program. The representative stated he worked with XXXX and that I was eligible for loan forgiveness. The individual knew the amount of federal loans I had at the time. He proceeded to tell me to electronically sign forms on my email, which included a contract from XXXX XXXX XXXX XXXX stating that they will start taking {$39.00} dollars amount out of my account per month for 48 months until the amount of {$1300.00} is paid off plus 17.99 % interest rate. He then stated my loans would be forgiven from there. He then requested a signature for equitable acceptance whom would be collecting the money monthly. Soon did I find out that this was a complete scam. The company does not in fact assist in loan forgiveness nor do they work for XXXX. I am stuck paying the monthly payment because I do not want my credit score to be effected by this fraudulent company. I have made numerous complaints. I am trying to shut this company down to avoid others being affected by this scam and get my money back. I do not want someone else to be scammed by this company.
07/17/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MA 01970	Web
About a year ago, XXXX of 2016, I received a notification in the mail that it was my last chance to take advantage of a special program that provided relief for people buried in student debt. I investigated by calling the number that was provided and was guided through an information exchange process by a woman named XXXX XXXX . She claimed that if I gave her company my tax and personal information, I could partake in her company 's program that, in her exact words, " would wipe out my federal student debt after 20 years of payments to them. '' This company was EQUITABLE ACCEPTANCE. What I did n't know was that the way she planned on doing this was by lying on my behalf on a federal form. EQUITABLE fraudulently reported to XXXX , my loan servicer, that I had as many as XXXX dependents in order to get a $ XXXX monthly payment, then charged me {$40.00} a month for it. It shows up on my credit report as a credit card thats maxed out, on which I am making minimum monthly payments. EQUITABLE applied MY SIGNATURE to false information on MY BEHALF, took advantage of the stressful situation I was in, misled me with half-truths and took my money.
10/30/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	CA 93065	Web
I was under the impression that I was consolidating my loan and going into an income based program. The company XXXX XXXX XXXX claimed they were a government agency and apparently used equitable acceptance to finance my loan for a fee. I had no idea I was being charged a service fee to consolidate my loan. They charged {$2000.00} for the service fee. They are drafting my checking account for {$42.00} a month. I tried to cancel because there is no fee to consonlidate your student loans. I can do it myself. I thought the {$42.00} was going towards my student loan balance. However, they said I am stuck with the debt and owe them or they will report it to the credit bureaus. This is fraudulent business practice. By both XXXX XXXX XXXX and XXXX XXXX. My servicing company is XXXX and I believe they are fraudulent as well. They put me in forbearance when I thought I was going into an income based program. Now Ive accrued a ton of interest. These companies are fraudulent businesses. I also have reason to believe they logged into my fafsa account and changed things around which is illegal. They also told me my loan would be forgiven after 10 years which is a lie.
08/17/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	SC 29203	Web
I was contacted by XXXX XXXX. They stated my student loans in default and at risk for wage garnishments but that I qualified for student loan forgiveness. That the payments would be minimal for 3 years and everything past that would be forgiven. I set up the arrangement and began paying each month. My student loans showed as current on my credit report and the consolidation was successfully showing as current. I was notified 5 days ago that my credit score dropped 55 pts. I looked and saw that my student fed loans were in default but the consolidation loan was current. I called the student fed loan and they explained that they do not use any type of third party company on their behalf and I was being scammed. Also that an email was on the account that I did not have access to, paperless billing was set up and going to an online account that I did not set up. This company has taken money from me for 2 years. They pretended to be me and filed for forbearance so that my loans appeared current and now I have an outstanding loan with over {$500.00} left to pay appearing on my report from a company I have never done business with ( Equitable acceptance ).
04/03/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	AL 354XX	Web
I was informed that this company meant for Student Loan Forgiveness and that I wouldnt have to pay XXXX anymore just them. I was only paying {$49.00} a month to them for over a year. Was informed I would be paying for 127 months in order for Loan Forgiveness to fully clear my debt. By near end of last year, XXXX contacted me and told me I could start paying them back {$58.00}. I contacted Equitable Acceptance and they couldnt give me a straight answer on what was going on and gave me a number to call. I didnt call the number because something felt very off. Instead I called XXXX, and when I explained the situation to them they stated that I had been scammed, that I should have been paying through them. Since they stated that, I stopped paying them and continued paying XXXX since they were a legit organization and I didnt see any reason why I should pay a legit company and a company who wasnt truly providing me real service just piling on my interest which wasnt what I thought they were doing originally. Just recently I had been informed by email that my case would be sent to Collections since I wont pay them anymore. I saved all 3 emails for proof.
01/12/2018	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	NJ 07109	Web
I received mail from EQUITABLE ACCEPTANCE, stating they would help me consolidate my loans and enter their forebearance/Repayment Plan. From what I was told, I would not be paying XXXX ( my original Federal school Loan company ). After signing documents, I allowed them to access my XXXX account my temporarily lifting the freeze. I then was being charged by XXXX and Equitable acceptance at the same time for my repayment plan. which equitable acceptance told me would NOT occur. after emailing asking about this, I never received a response by phone or email from any equiptable acceptance representatives. I took it upon myself to call XXXX and asking why I was being charged by then when I was consolidated by equitable acceptance. That 's when the XXXX representative named XXXX explained to me that I have been scammed. She proceeded to tell me that I need to call my bank and change my account number so they will not ever charge me. I did call my bank and will be changing my bank information. I also have filed a dispute with XXXX. I am afraid that once they find out about this, they will still try to use my social to access my bank information.
03/13/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	TX 766XX	Web
I reached out to XXXX XXXX XXXX after seeing something on XXXX to inquire about my student loans I am repaying. They claimed to be part of the Department of Education and told me they could help to lower my payments by enrolling me in a payment based repayment plan. I ended up qualifying for a {$0.00} payment but I would owe {$39.00} for the service of the program monthly. What I now know is they are charging for a service that is free. They have a company called Equitable Acceptance that charges my account every month. I only became aware of this because when I went to renew this year I was sent to the Department of Education website to basically recertify myself. They do it charge any service fees and can help you do everything. These companies are pretending to help people and even at a low rate, the amount adds up over years and per clients. I have tried to resolve this issue using my bank. They have put a stop payment on future debits for the {$39.00}. However, they are not able to reverse XXXX of the charges. I have also changed all of my Department of Education login information so these companies have no access to my things.
10/12/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	MD 21244	Web
A company called Equitable Acceptance is charging me {$39.00} a month to consolidate my student loans through XXXX. I was contacted by a company called XXXX in 2015 that told me they could consolidate my student loans. In order for them to complete the process I had to pay a monthly fee of {$39.00}. I filled out a income-based student loan form that I downloaded from XXXX and submitted. I was then contacted by XXXX, to confirm I wanted to apply for a income-based student loan program. For the past year I have been paying {$39.00} a month to a company called Equitable Acceptance, and I was under the impression that in order to get the income based payment, I had to continue to pay Equitable Acceptance. When it became time to renew my income-based program, Navient contacted me and asked if I wanted to reapply for the program, I told Navient that I was told by Student Advocates that the {$39.00} a month fee that I am paying, will automatically keep me in the income-based program. XXXX explained to me that XXXX and Equitable Acceptance are both scams and have nothing to do with the Department of Education or Student Loans.
12/05/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	FL 32506	Web	Servicemember
I was called by someone from a company called XXXX XXXX claiming to be working with the department of education. They told me that through Obama Student Loan forgiveness they could freeze my student loans, guide me through reducing my monthly payments and ultimately get me a $ XXXX monthly payment, but I would have to work with another company ( Equitable Acceptance ) to monitor and/or help me through this process. I was told that this company charges about {$1300.00} for me to get this help. Payments would be broken down to $ XXXX/month and that I would need to make my first payment upfront before they could begin their processes. They then told me they needed my FSA ID and made me confirm my challenge questions. The result I was promised was that after the 3 years that {$1300.00} would be paid off and my students loans would then be forgiven. I was nave enough to believe all this and I agreed to the terms. My student loans were never frozen and this company has been continued to charge me monthly. I have not heard anything from them at all and not received any guidance on helping me with my student loans at all.
11/08/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	ID 83647	Web	Servicemember
XX/XX/XXXX I spoke with a representative of Equitable Student Loan Solution and was informed that this company would help in the Student Loan Forgiveness Program. Other family members and I were told that a discount would be applied for those who work with the government. Also, payments of {$49.00} would come out of my account monthly. On XX/XX/XXXX, I was informed by a representative of the Student Loans Processing department at XXXX that I was " not able to cancel out of the program because your contract was approved. '' The paperwork that was completed for the transfer of the student loans is what Equitable said the payment was for, which was transferred to XXXX. XX/XX/XXXX XXXX was paid in full, {$1300.00} ( Subsidized ) and {$1200.00} ( Unsubsidized ). Equitable Acceptance Corporation ( the first company to say payments would be made to them, but considered the third party company ) was paid ( {$1600.00} ) in full on XX/XX/XXXX. If I did not pay Equitable it would ruin my credit according to their employees because the paperwork was processed and I had to pay for the work that was completed by them.
02/07/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	OH 43160	Web
So after I graduated, XXXX XXXX sent me to " XXXX XXXX XXXX '' who signed me up with a fraudulent company called " Equitable Acceptance '' who do consolidations for XXXX XXXX at no cost to them but charged ( unbeknownst to me and my father ) me over {$1000.00} to do consolidation paperwork. we were told nothing other than we had to pay a {$50.00} consolidation fee. We were not told that we would owe them over a grand just to do paperwork. It is so sad that the federal government that is supposed to have its citizens backs supports the likes of this scam company. I was very proud to be the first member of my family to graduate college and now it is one of my biggest regrets as i am over {$100000.00} in debt and have no end in sight of paying that off. My future children will not fall into the trap that is the American education system. Our government has let me and my family down on this one and i am deeply disappointed and bitter about this. PLEASE PLEASE PLEASE do NOT let anyone turn your loans over to either XXXX XXXX XXXX or Equitable Acceptance as they are both nothing more than scams.
01/11/2017	Yes	Debt collection I do not know	False statements or representation Impersonated an attorney or official	KY 40258	Web
I was under the impression that I was apart of a loan forgiveness program. Equitable Acceptance starting contacting me at the same time that I was in contact with XXXX. Acting as though the XXXX were affiliated. After speaking with customer service with XXXX and telling them about a referral fee that I was promised and never received and a {$49.00} monthly fee that I was responsible for, the customer service representative said there was no referral fee or a charge. I was told that under no circumstance that I should never be charged for these kinds of services. The total " Loan '' is for {$1300.00} with monthly payments of {$49.00} for three years. Now that I am aware of the XXXX not being affiliated with each other, I am now paying for something that is supposed to be a free service and if I do n't, it will be on my credit report. I 've tried contacting Equitable Acceptance only to be put on hold or told that they were going to connect me with a supervisor, who never came to the phone. How is personal information shared and what can be done to prevent this from happening to others?
11/14/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MI 48108	Web
XXXX of 2017, I was contacted by a company saying they could consolidate my student loans and help get a lower student loan payment. After signing paperwork I was told that they would file paperwork to the US Department of Education. They also told me not to contact my student loan company as they would try to talk me out of this program. This company then rushed me through a contact signing me with the company Equitable Acceptance. After realizing the originally company promising me student loan help was not doing what they promised, I attempted to contact the company which I was unable to do. I then contacted Equitable Acceptance saying I wanted to cancel any services with them and this other student loan scam. They then told me that in the paperwork I signed I only had a three day cancellation time frame and since I am far beyond that, I was going to have to pay them the {$1300.00}. When I tried to explain the situation with the student loan assistance I was told that there was nothing I could do and that I was going to have to pay or it would count against my credit.
02/14/2018	Yes	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute	CA 91773	Web
XXXX XXXX XXXX XXXX in XXXX California told me on XX/XX/XXXX that they could help me Resolve my student loan by a debt forgiveness program. I found out just a few months ago here at the end of XX/XX/XXXX that they went out of business, I soon investigated and found it they did nothing for me, they didn't consolidate my loans, zero time was served, I'm in more debt now than I ever was before and now this company that calls itself Equitable Acceptance from Minnesota, is now taking my money and doing nothing! they told me that they would find another entity to take over the program but when student financial help center had it they did absolutely nothing all they did was put my loan into forgiveness which I could have did myself, now Equitable Acceptance wants money from me every month to do absolutely nothing for me, I've been ripped off and scammed! How do I stop these people I never signed a contract with them I thought I was going through student financial help center, which I found out did absolutely nothing but sell my information to Equitable Acceptance.
09/04/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30115	Web	Older American
The below is the email I sent to the company, but the supervisor, XXXX XXXX implied it was not likely going to be removed. Dear XXXX XXXX XXXX, RE : Invalid Inquiry and request for immediate removal of the same. I appreciate you removing the unauthorized inquiry on my credit report listed below. In the event Equitable Acc did have the legally required signed authorization to make this inquiry, please forward it to me immediately. I 've never done business with Equittable Acceptance, and do n't intend to in the future. As per our discussion, my ex-wife did do business with this company, but we were not married at the time ( divorced for past XXXX XXXX ) and would not have given Equittable Acceptance authority for access to my credit report. Sincerely, XXXX XXXX XXXX XXXX XXXX ( Direct ) New Inquiry A new inquiry has appeared on your credit report. Here are the details of this inquiry : Date Reported : XX/XX/2017 Alert Type New Inquiry Processed Date XX/XX/2017 Inquirer Name EQUITABLE ACCEPTANCE Phone Number ( XXXX ) XXXX Industry Type Finance
08/09/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TN 372XX	Web
About a year ago, I was called by a company called Equitable Acceptance saying that they would help me pay on my student loan and I would pay XXXX towards my student loans. However, I later found out that that XXXX was going to something that is said to be a 3 year doc fee. I feel like I was scammed because I asked if this would go towards my school loan and they told me that it would. However, it appears on my credit report as a credit card loan that I have to repay which is XXXX. I would have never signed up for this service had they told me it would not go towards my school loans. I would have just have paid what I owe directly to the people I got my school loans from. They take money directly from my account every month on the XXXX and I called and asked them to remove the loan because I did n't want to continue services and I was told that I had 3 days to cancel and it was well pase my 3 days. They also mentioned that they paid XXXX XXXX XXXX for me thats why I had to repay them. I really need to get out of this loan.
09/07/2017	Yes	Debt collection Federal student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 20743	Web	Servicemember
In XX/XX/XXXX, I received an email from XXXX XXXX XXXX saying they were a student loan forgiveness program. I enrolled in their program with a contract of 240 months, paying {$49.00} a month for 40 months. After that as long as my income did n't change and I made payments on time my entire student loan debt would be forgiven. Last month, XX/XX/XXXX, I received a statement from XXXX where I noticed the loan was accruing interest. I contacted XXXX XXXX XXXX, on my first attempt the phone number I was given played a recording that the company no longer was accepting phone calls on behalf of XXXX XXXX XXXX. I XXXX the company on XX/XX/XXXXand spoke with a manager named XXXX, ID # XXXX, who told me after 3 days I was no longer able to cancel the contract. I 'm contacting the CFPB because Integra is using a third party collection agency Equitable Acceptance who is expecting payment and should this turn out to be a scam I do no want to continue paying for a service that is not doing what they said there company would do.
11/25/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NJ 07050	Web
Equitable acceptance which is a third party financial company did not reconsilidate my loans on my behalf in a timely fashion. However I renewed by yearly contract on time and made on time payments since XX/2016. Monthly payment was being made of XXXX and it decreased to XXXX monthly. The total remaining is XXXX and the complete total that was financed was XXXX. After this error, I went into collections causing my credit score to drop drastically. The BBB agreed with Equitable acceptance ; however I also filed a complaint with XXXX XXXX directly who completed their investigation, sided with me and impacted my credit score on a positive note. My question now is how do I terminate my contract with equitable acceptance without impacting my credit score negatively? I refuse to make any future payments with them because they were not providing the service that I was paying them for. Also they caused the negative impact to my credit score. I attempted to speak to them directly but was told to " read my contract. ''
07/25/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	GA 30038	Web
The company name is Equitable Acceptance as a third p arty ( XXXX XXXX ) The Claimed to be a company that helped the government with there loan forgivness program. I was informed that they could consolidate my loan into XXXX loan during that span I would only have to make payments on the consolidation. After that the loan could stretch out pass 20 years and whatever I did not pay after that time period would become forgiven. I first started with this company on XXXX XXXX 2016 an d every month since then I have made 50. pa yments to the company for the consolidation fee. Payment Receipt Hello, Thank you for your recent payment to Equitable Acceptance Account. An amount of {$49.00} was applied to your account. This email is a receipt confirming payment. To access your account, sign on to www.equitableacceptance.com If yo u have questions or need additional assistance please contact an Equitable Acceptance representative@ XXXX Regards, Equitable Acceptanc e Corp.
01/17/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CT 065XX	Web
XX/XX/XXXX I decided iwanted to get some help with my student loans ; have my loans forgiven or reduced.I then started doing my research and came across XXXX XXXX i gave them a called andspoke To XXXX XXXX I briefly told him about my stitutaion, He then Instantly told me that he could help me, and i came to the right person.He told me how XXXX XXXX been around for a long time, helped millions of students around the world with their loans and also XXXX XXXX was apart of the obama student loan forgiveness.He then asked me for my ssn DOB address, place or employed and so on. so he could get started, I proceed by doing so.After I was finishing giving him all my information, he told me that he would get back to me in a week or so he had to send my information to the DOE. after a week i notice that i was getting calls from different numbers, i got scared and told them to cancel my application.on XX/XX/XXXX a charger of XXXX was posted to my Credit report from equitable Acceptance Corporation on XXXX.
04/13/2017	Yes	Other financial service Debt settlement	Fraud or scam	RI 02893	Web
Back in XX/XX/2016 I was doing so research on student loan forgiveness. After a couple of calls and XXXX searches I was contacted by Equitable Acceptance Cooperation. I was told the Obama had passed this law and the student loans that I was paying back were not supposed to be that high. I was told that this company would get my student loans consolidated and it would be better for my credit and lower my monthly bill. This sounded great to me. This company told me that I would have to pay a fee for the service that would be broken up into monthly payments and then I would also have a new student loan payment plan. I unfortunately agreed to this as I thought it was a legit. After a few months I have been paying both my fee to Equitable Acceptance Cooperation and to XXXX. I contacted XXXX with some questions and they advised me that this was a scam and to report it to the Federal Trade Commission. Equitable Acceptance has put a hard inquiry against my credit and debt on my credit report.
07/07/2021	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	GA 30341	Web
2020 company has reported negative information, thus damaging my credit report. I previously reached out to company to inform them that I do not owe any debt and any attempt to collect a debt from me or damage my report would be fraudulent in nature and according to the FDCPA I am the consumer pursuant 15 USC 1692, and I do NOT owe any debt. According to the Truth In Lending Act ( TILA ) pursuant 15 USC 1602 ( l ) a " credit card '' is defined & the " social security card '' is validated as a " credit card '' I have never provided my social security number or card for any line of credit from this company, and even if I did, I am an administer agent pursuant 15 USC 1602 and upon the request of the Social Security Administration I am to immediately return the Social Security Card, therefore I do NOT owe any debt attached to the card pursuant 18 USC 8. This company has refused to validate any debt owed by investigating family, associates, and/or neighbors pursuant 15 USC 1681 ( a-e ).
07/17/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 46311	Web
I was approached by XXXX XXXX and Equitable Acceptance to so called help me get loan forgiveness on my student loans. In the process of them so called helping me they have charged about {$1300.00} to do absolutely nothing for my student loan forgiveness status. All of the forms that I need to qualify for loan forgiveness are on the Federal Student Loan Website. XXXX XXXX and ( Equitable Acceptance ) which whom XXXX contracted out to collect their fee 's did absolutely nothing for me. They are charging people to handle their loans and loan forgiveness when they in all actuality are a needless middleman. In XXXX when I first got involved with them they never even gave me the correct forms to fill out from the get go, in which all actuality I could have downloaded from the federal student loan website myself. I was then made to sigh up with Equitable Acceptance to pay a total fee of {$1300.00} These people are Scammers!!! XXXX XXXX and Equitable Acceptance.
02/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NJ 077XX	Web
I was contacted by Equitable Acceptance inXX/XX/XXXXXX/XX/2017. They told me that I may be able to qualify for student loan forgiveness plans. They explained to me what that was. That depending on my income, which they eventually received and some other information, they told me that my payments would be {$15.00} a month for 25 years. After the 25 years the remaining balance would be forgiven. They also informed me that these programs that were put in place by the Obama administration were going to be removed by President Trump. They also informed me of their monthly fee of {$39.00} for 33 months, which totaled {$1300.00} financed. A couple weeks later I contacted the government and they informed me that I actually had no payment due and that such things they told me were untrue. I called Equitable Acceptance right away and they said someone would contact me, they did, and they said they would listen to the audios and get back to me. But no one has.
10/11/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	SC 293XX	Web	Servicemember
I wanted to consolidate my students loans in XXXX, which i believed to be free. This company called XXXX XXXX XXXX XXXX or Equitable acceptance called me mid of XX/XX/XXXX and told me i could have my loans consolidated never mentioning any fees until the end of our conversations. So i give them my financial information and personal info. thinking everything would be free, which i found out recently that it is free to receive help consolidating my student loans. So they told me for them financing my consolidation my charge would be XXXX and i needed to pay XXXX dollars then as a down payment and i would pay XXXX a month starting XXXX XXXX. They told me it would help my credit and so i thought it was ok. But now i know i have been paying for something that is free. My student loans were consolidated XX/XX/XXXX. I have been paying since XX/XX/XXXX - XX/XX/XXXX. I am now paying my student loan payment on top of this payment.
12/15/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TN 38016	Web
I was contacted by a fraudulent company called Equitable Acceptance regarding student loan forgiveness. I was told by a representative that their company was legit & during Obamas administration loan forgiveness was possible. They told me if I signed up for {$39.00} per month for 2 years my student loans would be forgiven. Since I was hopeful to have my loan forgiven, which would free my husband & I to save money rather than spend a total of XXXX {$550.00} per month towards our students loans, I was baited & agreed to their terms. This meant giving them vital information, such as bank account number, name, email, social, etc. they proceeded to impersonate me to XXXX ( my student loan company ) several times using my information to access my account. Im afraid that has or is happening to many people. Please remember : if its too good to be true, most likely it is. Dont be gullible like me. Be wise & always ask questions.
07/09/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	TX 75039	Web
I was contacted about student loan consolidation. I agreed to consolidate my student loans as this would save me money on a monthly basis. I was entered into an agreement with a company called Equitable Acceptance who has been charging me $ XXXX/month for the past 18 months. To date, I have paid this company {$880.00} and still have an outstanding balance of {$910.00} which means I will end up paying this company {$1800.00} for document preparation services to consolidate my student loans. I was unaware that I would be charged this massive fee, had I known, I would not have engaged in any agreement that would cost over {$1800.00}. After researching this company further, they are in active litigation for unfair collection practices and fraudulently charging customers. They currently are unaccredited with the XXXX and have an F rating. I will be de-authorizing the automatic payments through my bank effective immediately.
08/05/2019	Yes	Student loan Private student loan	Dealing with your lender or servicer Don't agree with the fees charged	OR 97211	Web
Equitable Acceptance Corporation charged me illegal upfront fees to perform document-preparation services consumers could do themselves through the U.S. Department of Education. The corporation advertised that they were a loan forgiveness program approved by the federal government ; that I would have to pay a certain percentage of my income for 10 years and the remainder of my student loans would be forgiven. On XX/XX/2016 I was telephoned by XXXX XXXX, Implementation Specialist. He said that I would pay a percentage of my income towards my loans and after ten years it would be forgiven. He then said there would be a fee collected for the loan forgiveness service. On the same day I was asked for proof of income. On the same day, XX/XX/2016, I signed the contract with Equitable Acceptance Corporation. On XX/XX/2016 my account with XXXX was opened. Since that time I have made XXXX payments of {$49.00} a month.
10/16/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	HI 967XX	Web
This is a fradulant student loan consolidation company. When I signed up for the consolidation I was promised over the phone that if I consilidate with them that my loans would be relieved in 3 years. After a lot of research and talking to XXXX and XXXX I found out that im basically paying these people {$39.00} a month for them to do nothing ( all thry did initially was submitted me for PAYE, pay as you earn on XXXX ) and I signed a contract with them thinking I wouldnt have any more loans to pay in 3 years which is absolutely not true. I was misguided and being naive about the situation and they scammed me and now they are cold calling me, and my family ( I have no idea how they got my families information, my family lives in XXXX and I live in Hawaii ). I have terrible credit now because of this company but refuse to pay into this scam so do n't know what to do, please help if you can, thanks!
12/14/2018	Yes	Debt collection Federal student loan debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	NY 123XX	Web
I was mislead to get into a student loan consolidation for lower payments. Ive recently been advised by the Dept. of Education that they are fraudulent. I tried to cancel whatever agreement we had and told them I reported them, that company ( I cant remember the name ) then went under for legal reasons, so the finance company in charge ( Equitable Accpetance-whom the claim is about ), sent my file to a trusted consolidation company to take over consolidation. I stated I tried to cancel while speaking to customer service at Equitable Acceptance and they did not want to hear it they just wanted their money and then told me they were filing it as past due and refusal to pay. Now Im receiving bills and past due alerts on my credit report. I never signed anything, just a verbal agreement to pay a small fee per month for consolidation. I believe I am Being taken full advantage of.
07/23/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	CA 92308	Web	Servicemember
I was solicited by equitable acceptance inabout 2017 to let them assist me in putting my federal student loans into a deferment plan. Which they did and I have been paying them $ XXXX month to pay off the total amount charged for the service. Today i received a letter from the US department of Education that states since I am a XXXX veteran I qualify for a XXXX XXXX XXXXXXXX XXXX discharge of my federal student loans. Upon calling the US dept of education and explaining to them the specifics about the current student loan consolidation program that i am currently in, the US Department of Education suggested that I file a complaint with you to determine if my equitable acceptance can even legally charge me when the actual filing of the paperwork is free. The company that I pay the $ XXXX monthly to is Equatable Acceptance. Can you please look into this for me? Thank you
11/08/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	NC 27615	Web
On XXXX XXXX, I signed up for student loan forgiveness with XXXX XXXX. I did not realise that Equitable Acceptance Corporation was not affiliated with XXXX. XXXX took all of my information, claiming to be a third party dealer to help consolidate my loans and accept small monthly payments down the road to help pay off my loans. This is a scam. According to my research, they take these monthly payments and do not apply them to your student debt. They withdrew an unauthorized transaction yesterday and on XXXX XXXX from my bank account. I receive emails stating this payment and a link to access a login. I have no username or password for this. I have been trying to get a hold of them to cancel my account with them. How convenient for them that my call on hold went to their voicemail. Do not accept any offers from this third party vender. They are very sneaky with this scam!
07/14/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	PA 193XX	Web
Hi I am writing because I was contacted by a company that claimed they helped people with high student loans. The account person told me she would get my loan lowered to XXXX a month. She asked me to sign document and asked me to say my husband was a homemaker. After all that I was transferred to a " verifier '' who told me starting in XX/XX/XXXX I would be paying Mentor/equitable trust XXXX a month. I questioned the charge and said I was never told that and did not agree to this. At this point I knew something was wrong. I Stated I did n't agree hung up and called my loan service ER. They explained to me this was a scam to get XXXX a month and everything this company was supposedly going to do can be done for free. I sent email immediately saying I do n't want this ... Sure enough they have called me multiple times a day threatening me saying I signed a legal contract.
09/05/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NC 282XX	Web
I'm sure, I am not the only person. But seek help through student advocate, which in- return set me up with equitable acceptance. I have been paying for a year and have only paid XXXX off on a " 24 month '' plan. Account History Amount Financed : {$1300.00} Contract Balance : {$1000.00} PDF Show entriesSearch : Date Description Amount Balance XX/XX/XXXX Interest Due {$16.00} {$1000.00} XX/XX/XXXX PAYMENT $ ( XXXX ) {$1000.00} XX/XX/XXXX Interest Due {$16.00} {$1000.00} XX/XX/XXXX PAYMENT $ ( XXXX ) {$1000.00} XX/XX/XXXX Interest Due {$17.00} {$1100.00} XX/XX/XXXX PAYMENT $ ( XXXX ) {$1100.00} XX/XX/XXXX Interest Due {$17.00} {$1100.00} XX/XX/XXXX PAYMENT $ ( XXXX ) {$1100.00} XX/XX/XXXX Interest Due {$18.00} {$1100.00} XX/XX/XXXX PAYMENT $ ( XXXX ) {$1100.00} And to find out that nothing has went to student loans and my student loans have actually went up {$600.00}
10/10/2018	Yes	Money transfer, virtual currency, or money service Money order	Lost or stolen money order	MD 20653	Web
I was in contact with Equitable Acceptance about cancelling my contract with them. I also asked for a refund of the {$650.00} that i put into this business for them putting my school loan on hold for a year. Thats something i could did on my own for free, my school loan is still the same balance and i want a full refund of the money i put into this company. I was told i can take this to the states attorney which i do not want to do because it shouldnt take that. But Ive waited for two weeks for a response and havent got one. When i call the company they say they have no file with me anymore its through XXXX XXXX. Which Im not contracted with them either. I paid Equitable Acceptance, so equitable acceptance should be refunding my money. I could use that money and actually apply it towards my school loan, since thats what i was told it would wipe away my loan.
09/12/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	NV 89122	Web
In XXXX of 2015, a company named Equitable Acceptance contacted me in regards to consolidating my student loan debt. My understanding of the agreement was that my student loan would be consolidated and paid off. My payment would be {$39.00} a month. For the past year, I paid the {$39.00} a month with no problem thinking that my student loan with the US Department of Education had been paid off. I recently found out that this was not the case. I contacted the US Department of Education and found that I may have been scammed. At the moment, my loans have been consolidated with the US Department of Education and I 'm currently making my monthly payments. I have stopped paying Equitable Acceptance. According to my last statement I owe them a balance of {$1100.00}. I feel this company took advantage of me and am going to seek legal advice as to what to do next.
10/19/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	NV 89512	Web
Equitable Acceptance Corporation is charging me a fee for a service that is free through my student loan advisors. They sent in an application to my student loan company on my behalf ( which I was unaware of ) and also called there to confirm the application was accepted. They are charging me {$1300.00} for this service which is unacceptable. They gave me 3 days to cancel the contract, which I did n't realize was fraudulent until I received an email from my student loan company. Yes I signed the contract, unaware of the fact that I could get this service for free. They have informed me they will send me to collections if I cancel the contract. This just is n't right. I am already having issues paying my loans back and now they want to charge on top of that. I feel they are taking advantage of people like me, that can get these services for free.
09/11/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	MT 595XX	Web
Since XX/XX/2018, Equitable Acceptance has been taking {$49.00} out of my account every month. I recently talked with Navient ( thought I was paying them every month instead of EA ) and was getting by credit dinged for non-payment. They told me to report Equitable Acceptance to CFPB. I was under the impression that my student loans were being cared for by XXXX and I was paying them. Equitable Acceptance is taking my money and has not done any services for me. I feel they have taken advantage of my student debt and used it to scam money from me every month. I don't remember talking to them but it is possible. I receive several calls a day from companies about my student loans. It's hard to keep everything straight, I tried to be careful but unfortunately not careful enough. Thank you for your time. I do not want others to be taken advantage of.
05/25/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	PA 18505	Web
My husband and I have consolidated our student loans thru a company called XXXX XXXX. They use a third party collector that charges us a fee of {$34.00} each on a monthly basis. We have been paying this amount from XX/XX/2016. We have been receiving bills from XXXX XXXX for a higher amount. We have tried contacting XXXX XXXX which there number is disconnected. When I tried contacting them before their number was disconnected no one returned any of our calls. I recently have stopped the automatic payments from my bank account. I spoke with a counselor at XXXX XXXX XXXX and they stated that this company has been scamming millions of people. They advised me to cancel all payments to them and report them. Now my husband and I have received a threatening letter from a group called XXXX XXXX stating that my account is passed due.
06/25/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	FL 33025	Web
In XX/XX/XXXX, I received a call from XXXX XXXX XXXXXXXX. They spoke with me and explicitly explained how they would be able to reduce my federal student loan payment by going through their program. Fast forward to today, XX/XX/XXXX, I had gotten a notice that my federal loans were delinquent and in fact the amount went up, not down. Turns out the company I originally signed with turned my account over to Equitable Acceptance and I was paying them for a line of credit. This was not what I was told, nor does the " contract '' tell me anything about student loans. I feel insanely stupid that I didn't think to look more into it, and contacted the company to see what they can do to fix it. They keep referring me to another person and I haven't gotten an answer to fix the situation and stop my false " contract ''.
10/06/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	CA 90044	Web
Equitable Acceptance called on XX/XX/XXXXXXXX to provide assistance in reconciliation for my XXXX XXXX charging me a fee ; however, I 've been paying XXXX dollars on the XXXX of every month since the starting date XXXXXXXX. The document indicated it can be done for free but did n't provide information as to who the lender who be or new finance company. After speaking with XXXX they said the services are free and Equitable Acceptance is charging me a total of XXXX for the service.Also, I 've been in school the entire time ; therefore, my loans are in deferment but yet Equitable Acceptance continue to withdraw money from my account. Equitable Acceptance requested my XXXX card information over the phone failed to provide proper paper work. The signature in the copy documents is not my signature.
04/05/2017	Yes	Student loan Federal student loan servicing	Can't repay my loan Can't decrease my monthly payments	TX 790XX	Web
I contacted XXXX XX/XX/XXXX because I wanted to get my student loans situated and take part in the Student loan forgiveness program. I called and spoke with XXXX. I told him my situation and what I was wanting to do. He said they would help me get my loans consolidated and start the repayment plan. They went into my XXXX acct and setup a username id and had stuff sent to an email address that is not associated with me. I found all the out because I received a bill from XXXX stating I owed {$930.00} by XX/XX/XXXX. After contacting Fedloan I found out that everything they said they would do was not done. They were supposed to submit my forms so that I could be put on Student Loan forgiveness plan they did not. I have been paying them a monthly fee of {$39.00} since XX/XX/XXXX and for nothing.
11/08/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	ID 83647	Web
XX/XX/2016 I spoke with a representative of XXXX XXXX XXXX and was informed that this company would help in the Student Loan Forgiveness Program. 2 other family members and I were told that a discount would be applied for working with the government. Also, payments would come out of my account monthly. I was informed by a representative of XXXX that I had sign a contract and I was approved. The third party company is Equitable and they cant give any information out. Equitable also told me if i did not paid it. It will be on my credit report because they processed the paperwork and that what I am paying for. They told me to call XXXX for additional information. I was also told once the loan is paid off I wouldn't have to worry about a Student loan because it will be paid in full.
09/13/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Trouble with how payments are handled	AR 727XX	Web
A company by the name of XXXX XXXX XXXX was automatically drafting a payment out of my checking account for my federal school loans for approximately one year. The yearly enrollment update comes around, and they want to increase my payment dramatically. I contacted the U.S. Department of Education, and the representative told me she had never heard of XXXX. She gave me the number to the company they had listed that was handling my school loans. When I called, the representative told me they never received any of my payments for the loans. He also said they had received numerous complaints about XXXX and recommended that I file a complaint with this company. Another representative, from XXXX XXXX, told me XXXX XXXX XXXX falsified my information on their forms to meet their needs.
01/30/2018	Yes	Debt collection Federal student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MI 497XX	Web
I was contacted by XXXX XXXX who said they were going to get my student loans consolidated and forgiven. They set up a payment plan with Equitable Acceptance Corporation. This was XX/XX/2017. A few days later I realized they were a scam. I contacted XXXX XXXX. They refused to do anything about it and said I should have canceled within three days of signing the contract. I called Equitable Acceptance Corporation. They said there was nothing they could do about it. They are a scam too. It is now on my credit report that I owe {$1200.00} to Equitable Acceptance Corporation. I have tried to challenge it with Equifax with my credit report, but Equitable Acceptance Corporation still says I owe the money. This is XXXX! Corporations like this taking advantage of consumers. It's FRAUD!
04/05/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments	UT 847XX	Web
I have been dealing with XXXX XXXX calling me, emailing me, and sending me letters stating that I owe them $ XXXX when I don't owe them anything. I also just realized that I have been scammed by other companies. The companies are Equitable Acceptance and XXXX XXXX XXXX. They contact me as well through text messages, email, sending me letters, and by phone trying to get money out of me. They promised me that if I paid them around {$300.00} upfront that my payment would drop to {$50.00} a month which it has and then I would need to pay them $ 50 monthly for at least a year in order for my student loan remaining balance to be forgiven. All of their promises have not been met and they have killed my credit score. I need my money back!! These people are professionals at lying.
09/08/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 91106	Web
XXXX XXXX in XXXX, CA was supposed to be doing a student loan forgiveness program. XXXX XXXX XXXX is the representative that handle everything. She gave me the name of Equitable Acceptance to make my payments to. The initial payment was {$150.00} and the remainder was {$49.00} for 33 months for total loan forgiveness and removal from my credit report. Equitable Acceptance showed up on my credit report as a loan of {$1200.00}. I called Equitable Acceptance at XXXX, which is the number given to me by XXXX XXXX and that is not a good number. My loan was consolidated and is now with XXXX Department of Education XXXX XXXX with a payment due to them currently. I did not authorize this and this is also not the agreement that I had with them. My case id with XXXX XXXX is XXXX
05/29/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	PA 19061	Web
In XX/XX/2016 I introduced to a student loan consolidation program. The program was said to be apart of the XXXX XXXX XXXX XXXX. I was presented the idea that the consolidation would be income based. Based on my income at the time, I paid {$330.00} Up front then had to continue to pay {$39.00} to equitable acceptance every month as repayment to my existing student loans. As I begin to go through the process of buying a home and gathering info on my student loans, I was informed that my loans have not been consolidated through the company as promised and my XXXX payment was not going towards paying off my loan as promised. In fact there was a line of credit opened instead of a consolidation and Ive been paying on that over the years instead of my student loans.
08/12/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	AZ 85353	Web
I received a phone call several years ago in regards to " student loan forgiveness '' I signed up because my payments would be high. The representative stated he was going to sign me up for the program and I would pay for 10 years. After 10 years of consistent payments toward my student loans, there would be a final evaluate on my earning versus my current salary. I recently reached out to my student loan provider because they asked if I would like to make early payments while I work on my XXXX. The woman at my student loan provider XXXX XXXX stated I was defrauded by this company. The name of the company is Equitable Acceptance. I requested the company stop taking money from me and they refused. They have been taking money each month for the last 2 years.
09/28/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	RI 02907	Web
A 3rd party company ( equitable acceptance corporation ) reached out to me and told me that I can get cheaper student loan payments if I let the reconcilidate my loans for me. This company has charged me close to {$2000.00} for something that I am finding out that I could have done on my own. I have attempted to cancel this agreement with the company and they told me that I was able to get such low rates because they negotiated with federal student loan on my behalf. I have reached out to federal student loan and they explained to me that this is not true and I would have gotten this monthly rate regardless. I am extremely frustrated because this 3rd party company is refusing to cancel this agreeemwnt and have been giving me false information
09/08/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Don't agree with the fees charged	PA 180XX	Web
I reconsolidated my student loan debt thinking it was the smart thing to do. I work for a non-profit agency and have for the past 10 years. I reconsolidated back in XX/XX/XXXX. I was nit too familiar with the company I chose to refinance and was overwhelmed at the time due to financial difficulties of going through a divorce with a child. I pay my loan to XXXX XXXX of {$180.00}, in the middle of the month, but then I get a separate charge taken directly out of my bank account under Equitable Acceptance of {$45.00} at the end of the month. Equitable Acceptance is a third party, but I never seem to get a clear answer as to why I being charged this fee when the whole idea is for me to pay less and have loan forgiveness in 10 years.
10/24/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	TN 381XX	Web
In XXXX, 2015, I replied to an advertisement on XXXX about lowering my student loan debt. The advertisement was initially from XXXX XXXX. I then learned that a company called Equitable Acceptance Corporation would be servicing my loan and making the payments to XXXX XXXXXXXX XXXX on behalf of me. Ive learned that Equitable Acceptance has not contacted XXXX XXXXXXXX XXXX, and is taking money from me that does not benefit me. I have made payments to Equitable Acceptance for over 3 years. XXXX XXXXXXXX XXXX has told me they NEVER require students to pay another company to help with lowering interest rates and monthly payments. I have learned that there is a class action lawsuit against Equitable Acceptance for fraudulent activity.
11/18/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29501	Web
The Equitable Acceptance Corporation fraudulently obtained my information from the XXXX XXXX company. Both XXXX XXXX and the Equitable Acceptance Corporation contacted me in correlation to my student loan debt which are through the XXXX XXXX XXXX. After further research, both companies have proven to be fraudulent and are in no way associated the Department of Education and the repayment of my student loan debt. There has been an inquiry and " credit card '' balance added to my credit report, which has drastically degraded my score. These companies knew that they made false accusations to obtain my information and could not resolve my student debt. They have produced false documentation and false information under my name.
12/05/2017	Yes	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	VA 24017	Web
-bank account debited monthly for {$39.00} startingXX/XX/XXXX until XX/XX/XXXXcompany tacked on interest without letting me know starting XX/XX/XXXX -promised that payments were going towards student loans when I was still within my time of loan deferment -attempted to call " customer service '' representatives ; phone number no longer worked -Could never get in contact with " XXXX XXXX '' after my XXXXile had been " processed '' -FedLoan never mentioned my " consolidation '' in correspondence I have with them - {$1000.00} fee was supposed to be a " maintenance fee '' to keep my records with the student loans up to date -received text messages about amount being due and when the " payment '' had been recieved
07/11/2017	Yes	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute	NC 27804	Web
On X/X/2017 I contacted XXXX XXXX of the XXXX XXXX XXXX XXXX This was the email I sent after shortly finding out that they were a fraud student loan company " Hi, My name is XXXX XXXX XXXX and you can reach at XXXX XXXX. I wish to cancel this loan agreement because is agreement is incorrect in regards to the information that was provided. I was mislead and I want to cancel. After reading the BBB reviews and complaints you guys are not the type of company I want to deal with please reverse everything! '' They then sold my contract to another company called XXXX XXXX XXXX in California in which I repeatedly asked them not do because I was going to stay with XXXX after finding out about their fraudulent company.
07/11/2017	Yes	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute	NC 27804	Web
On XXXX2017 I contacted XXXX XXXX of the XXXX XXXX XXXX XXXX This was the email I sent after shortly finding out that they were a fraud student loan company " Hi, My name is XXXX XXXX XXXX and you can reach at XXXX XXXX. I wish to cancel this loan agreement because is agreement is incorrect in regards to the information that was provided. I was mislead and I want to cancel. After reading the BBB reviews and complaints you guys are not the type of company I want to deal with please reverse everything! '' They then sold my contract to another company called XXXX XXXX XXXX in California in which I repeatedly asked them not do because I was going to stay with XXXX after finding out about their fraudulent company.
08/12/2019	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	AL 359XX	Web
I GOT A CALL FROM A THIRD PARTY COMPANY ( AT THE TIME I WAS UNAWARE THAT IT WAS A THIRD PARTY ) SAYING THAT THEY COULD HELP ME GET LOAN FORGIVENESS FOR MY STUDENT LOANS. THEY CALLED AND THEY HAD ALL MY INFORMATION ALREADY, AND THEY ADVISED ME THAT I WAS APPROVED FOR A {$0.00} PAYMENT BUT I WOULD HAVE TO PAY A SERVICE CHARGE OF {$42.00}. SINCE THEN I HAVE BEEN ADVISED BY MY FEDERAL STUDENT LOANS THAT THEY DO NOT DEAL WITH THIRD PARTY COMPANIES, ALL THEIR SERVICES ARE FREE, AND I SHOULD NOT BEEN PAYING A SERVICE FEE. THEY SAID THEY HAVE NOT RECEIVED ANY MONEY FROM THIS THIRD PARTY THAT I HAVE BEEN PAYING MONEY TO FOR THE PAST TWO YEARS PLUS YEARS. XXXX XXXX XXXX IS THAT NAME OF THE THIRD PART COMPANY.
03/14/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CO 80033	Web
On XX/XX/XXXX I received you product, on XX/XX/XXXX I sent in the Cancellation Notice via US mail. I also sent an email to the finance company to let them know the Cancellation Notice was sent as well on XX/XX/XXXX. I tried calling the number on the notice XXXX as well as XXXX but these numbers just rang and rang. I emailed the office as well on the XXXX day since I heard nothing from anyone, I finally got a response but just to be told there was nothing they could do. I even sent a letter to XXXX 's corporate office and have not heard anything back. Attached please find the correspondence. I do not want this contract and did everything I was supposed to do per the contract. Thank you
10/04/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	OK 73119	Web
I have been paying my federal student loans to a company I thought was helping me with student loan forgiveness. I was told if I made these XXXX monthly payments until the amount was paid, then my debt would be forgiven. I thought this was the same company as XXXX XXXX XXXX company, but when I called to confirm they said they never received my payments. I have been paying to the equit. service company since XX/XX/15 so over 3 years now. I spoke with a rep from XXXX XXXX and that's when she mentioned I was being scammed and that I needed to file a complaint to the state attorney and the federal government. This whole time, I thought I was paying towards my student loans and I was not.
04/10/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 92563	Web
I DONT UNDERSTAND HOW THIS COMPANY EQUITABLE ACCEPTANCE CAN TAKE MONEY FROM MY HUSBAND I DONT UNDERSTAND WHO THEY ARE THE WAY THEY EXPLAINED IT WAS WE PAY THEM TO LOWER OUR BILLS. HOW IS THAT IF WE OWN THEM ( WITH INTEREST ), SO I GOT TIRED OF PAYING THEM ALL THE INTEREST SO I PAYED THEM OFF WITH MY CREDIT CARD, NOW THEY SAY WE OWN A COMPANY CALLED STUDENT DEBT SERVICE?? WHO IS THIS?? NO ONE SAID ANYTHING ABOUT THIS COMPANY!! WE WHERE UNDER THE IMPRESSION THAT WE WOULD GO THROUGH XXXX. SO WE FEEL NOW THAT WE ARE BEING TOSSED AROUND TO SEVERAL COMPANIES WE DONT KNOW IF THIS IS AN HONEST COMPANY OR NOT BUT ACCORDING TO THERE WEBSITE THEY ARE NOT TO BE TRUSTED PLEASE HELP!!!!
10/24/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MI 48228	Web	Servicemember
I thought I was consolidating my student loans to combine them to XXXX and make XXXX payment. But my account was sold to a third party XXXX of XXXX and I have been making payments of XXXX ever since. I was told by the third party that the XXXX} was being applied to my student loan and they would take care of my recertification every year. I received and email from my Loan provider saying they have not recevied a payment for my student in 2 years. I have tried contacting the third party company XXXX Equitable Acceptance Corporation XXXX but I have yet to receive a response. They also report to the credit bureau. I still have a balance of XXXX remaining with them.
10/06/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 471XX	Web
I was talking with my student loan provider, XXXX XXXX and they suggested that I call you to report XXXX XXXX due to the fact that they charged me {$1300.00} to consolidate the loan where it could have been accomplished free. They set me with XXXX XXXX for the loan consolidation fee of {$1300.00}. Additionally, I am charged 21 % interest. I was initially contacted by XXXX XXXX via phone to refinance and to consolidate my student loan. At no time, did they tell me that I could go directly to XXXX XXXX and re finance for free. XXXX XXXX was outraged this happened and suggested I report is to prevent this happening to future unsuspecting victims.
09/13/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	AL 36301	Web
XXXX XXXX XXXX XXXX XXXX called me about student loan forgiveness. They told me all I have to pay is a one time fee of {$1300.00} and they will wipe away my student loan. They said my payment will be {$0.00} for 242 days after that they will be wipe out all my student loan debt. They emailed me papers and I signed I had no ideal they opted me into a loan with a company called equitable acceptance. Also pretended to be me for an income driven plan that I could have done for free. So i have been paying them for a year now with an interest rate of 20 %. They did not tell me this verbally. I have no idea why I 'm paying this company from. I was scammed.
03/29/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	MD 20774	Web	Servicemember
I have a loan from Equitable Acceptance. They called me about payment and yesterday ( XX/XX/2017 ) at XXXX and at XXXX. They also called my work link at XXXX and a family member shortly after. They should not have this family members phone number. They informed her that they were trying to reach me or my husband about a personal matter. I pay equitable every month. I believe there were only two instances in which I was over 30 days in paying. I 'm okay with them calling me. However I am not okay with them reaching out to family members as this feel close to harassment, especially when they had already receive payment for this month ( XXXX ).
08/16/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Keep getting calls about your loan	FL 33823	Web
I XXXX XXXX request through the Consumer Financial Protection Bureau assistance to have the collectors of a privatized student loan cease and desist making calls to me personally or my co-signer, who happens to be my uncle XXXX XXXX, who happens to be getting unlimited collection calls at his home as well. I demand under my rights with the Fair Debt Collection Practices Act that all calls cease immediately to both myself and my uncle, and that any correspondence be in written form only. I will deal with this agency in written form only, and from this point forward I am the only person that should be contacted on the collection.
02/06/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AL 35405	Web
My wife and I were approached by a third party company that handled our student loans. The agreement they made was to debit {$39.00} from each of us each month to handle our student loan account. The agreement that was that until we could afford to make our student loan payment, the {$39.00} payment would be charged to us and the payment would also be added to the balance of our past due student loans. We recently learned that none of the payment is going toward our loans and that this service is not doing anything that is necessary to the principal balance of our loans. We would like our money refunded.
08/22/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	NY 124XX	Web
I was in contact with a company called XXXX XXXX XXXX, XXXX, advising me that they would be able to assist me with enrolling in the Loan Forgiveness Program as I am in the XXXX field. I was advised by them that I would be charged a fee of {$1300.00} for the service and have been paying that off monthly through Equitable Acceptance. I still have a balance of {$960.00}. Last week a colleague of mine stated that I was not supposed to be charged for doing this. I would like Equitable Acceptance to refund me what I have paid so far and remove the remaining balance that they have wrongfully charged me.
01/11/2020	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	CA XXXXX	Web
I was fooled by a student loan debt relief scheme. I was falsely promised that they would lower or even eliminate my loans. I signed a contract and they started to charge me {$39.00} a month and about {$20.00} a month of interest. This was back in XXXX of 2017. I recently revisited my student loans, as it was time to re-evaluate my standing, and found out that none of these payments were towards my student loans and I was just paying a company called Equitable Acceptance this money. I researched and found out FTC has taken action against this company for these super misleading practices.
03/30/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NC 27263	Web
I have been trying to dispute equitable acceptance off my credit report itd decreasing my credit this is something I cant control. This company is a 3rd party scammer Through XXXX XXXX XXXX I was making auto draft payments for about 2 years {$42.00} I reached out to my bank to stop payments and I spoke to a NY lawyer who explained there is a lawsuit out now and Im not the only one effected by this. I want this company removed off my credit. XXXX XXXX XXXX was removed off my credit so should equitable acceptance please remove this or I will get a lawyer involved for something I cant control
01/30/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NY 11434	Web
A company by the name XXXX XXXX kept calling me about Obama student loan forgiveness. So I finally answered and spoke to them on the phone and they explained to me what they do and what theyre about. So I liked what I was hearing so they got me to sign a contract to pay them 40 something dollars, every month for them to hand my student loan payments for me but it turns out my student loan was not being paid AT ALL.! They also asked for my personal information as well and took money out my account for months. So I called my Student Load provider and they told me that is was a Scam!
08/23/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	NY 125XX	Web
Hello my name is XXXX XXXX, I can be reached at XXXX. I would like to file a complaint with this agency regarding my experience with the XXXX XXXX program. I was told my student loans will be paid off in full and was charged a fee of {$1300.00} to their third party vender Equitable Acceptance. After contacting and speaking with representative from Ombudsman group through the FAFSA program I was informed that my loans were in fact not paid off and my loans were only consolidated and the services can be completed for no charge, has they believed I was scammed by the XXXX program.
12/04/2017	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	NY 148XX	Web
I reached out to equitable acceptance corporation and they let me know they could help me get me student loans consolidated and forgiven. They did not indicate I did not qualify for a forgiveness plan or tell me they were going to be charging me {$49.00} a month for a service that was not helpful. This is a deceptive practice and one that I see many other people have filed complaints for. This company is deceptive and giving wrong information by praying on people 's desire for student loan relief. I do not trust them and I want to have any contract they state I have revoked.
12/29/2016	Yes	Consumer Loan Installment loan	Taking out the loan or lease	ME 042XX	Web
Through Equitable Acceptance Cooperation I understood that the payments that I was making to them would be included in public loan forgiveness program, before I began making my payments to the student loan services but they were not. I did n't realize my APR would be 17.99 percent and it would take me 3. Years to pay off {$1200.00}. At XXXX a month on top of my student loans. I trusted the contact person rather than reading pages of online fine print, as I had just graduated from college with a large loan and no job yet. I feel they took advantage of me at a vulnerable time.
03/07/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	NJ 085XX	Web
Unauthorized withdrawals are being from a fraudulent from the XXXX XXXX XXXX XXXX. They are stealing money from my XXXX XXXX XXXX checking account. I filed a fraud dispute claim against them, but now they have changed the name of their company in a sneaky manner to Equitable Acceptance Corporation and continuing to steal more money with additional unauthorized withdrawals. I called and filed another dispute with the fraud dept of XXXX XXXX XXXX. This is getting out of hand and I need assistance to put a stop to their dishonest and criminal business practices.
06/16/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	UT 84403	Web
Equitable acceptance told me that they were part of XXXX student loan forgiveness and that my loan was going to be forgiven. They charged me {$40.00} a month to keep an eye on my account they took this out automatically every month when I checked my account a full loan was there and nothing I was paying was going towards paying it off. I was lied to entirely. I cancelled the automatic payments and received harassing phone calls multiple times a day for weeks. Whenever I tried to call and cancel my services with them they never answered or returned my messages.
10/24/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 337XX	Web
Equitable acceptance called me just about two years ago and informed me that the only way for me to lower my payment option on my loan was to go through a company that services loans. After several misleading questions they managed to make me believe that I was unable to lower my monthly payments without their services. I agreed since they informed me that it would be a third of what I was currently paying. Come to find out I didn't need their services to lower my payment and they scammed me into paying them more than what I'm paying towards my student loans.
10/04/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	MO XXXXX	Web
I have called every company on my credit report to find out who has my student loan and I am constantly getting the run around. Everyone I call says they do not have my student loan. I called XXXX XXXX XXXX XXXX, Equitable Acceptance, and they ALL say they do not have my student loan. I am trying to put my student loan in deferment and I have received no help at ALL. This is very frustrating and customer service was extremely unprofessional and no help whatsoever. I need to find out who holds my student loans and how I can get them in deferment ASAP.
08/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	OH 43110	Web
Signed up for XXXX XXXX in hopes to get my loans forgiven after 10 years. Found out that they not only do not pay off my loans through XXXX, but they aren't associated with the Department of Education ( although they mentioned it numerous times in emails ). I've paid about {$560.00} to them thinking that it would reduce my loan amount, but all they did was open a new line of credit in my name. I was also told by the Department of Education that I didn't have to pay fees in order for my loans to be reduced in payments or forgiven.
10/17/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NC 28208	Web	Servicemember
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX I spoke to an agent over the phone XXXX XXXX and sent out letters to the companies to delete inquiries that are not mines on my report. The agent would not help me and I did not get a response from the companies in writing, it been 45 days. XXXX XXXX XXXX XXXX Equitableacc XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Am Rent XXXX XXXX XXXX XXXX XXXX XXXX XXXX Resident XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
04/18/2017	Yes	Credit reporting	Credit monitoring or identity protection Problem with fraud alerts	FL 33012	Web
I got scamed bya student fo rgiveness company I already reported them to the federal trade commision, they are now possing on my credit report by another name XXXX my credit of XXXX XXXX a month, they need to clear that I called them to unmask their scam and I even had to put a flag alert on my credit, they are a false company charging for charges that are illegal and they should not charge since I contacted the department of education and they alerted me a little too late, since the harm was already done
10/27/2017	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	FL 336XX	Web
I signed up with equitable acceptance on XX/XX/2016, when they called they said they were with the government and that they could help me get student loan debt relief. I was told I did n't qualify to have my student loan completely forgiven but I would only owent {$2000.00} from my $ 10,000+ student loan I would have to pay them $ XXXX month for their service. I agreed believing I would only owe {$2000.00} of my loan. It 's been a year I have paid them {$590.00} and I found out I still owe navient {$10000.00}.
03/22/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	NJ 08234	Web
A third company party company gave me false and misleading information. They misrepresented my family size. They told me they would pay off my loans and they would no longer report on my credit history. Also they told me that their fee would not report on my credit. Which it is and is hurting my credit by showing as it is a credit card that is over maxed out.When I tried to discuss these issues with XXXX they directed me to the other XXXX ; I have multiple times tried to reach the company with no response.
04/09/2019	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	TX 77079	Web
I was referred to Equitable Acceptance Corporation for a loan forgiveness/consolidation program for my student loans XX/XX/XXXX. I called the company and setup an account with them on XX/XX/XXXX. At that time I was informed that they consolidated my loans and I pay them monthly while they pay my loans off. XX/XX/XXXX I received an email from my student loan officer with XXXX XXXX College stating I was 174 days late. I called my loan officer on XX/XX/XXXX and found out that the company was fraud.
11/10/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	NV 89523	Web
the company Equitable Acceptance has scammed me into paying for their " service '' in lowering my federal student loans. They are drafting {$42.00} from my checking account monthly. I have been paying since XXXX of XXXX and I still owe the same amount in my student loans. They claim to reduce my payments and pay for 120 months and the rest is forgiven. I pay {$180.00} a month and my loans are still the same amount. This company is fraudulent and they have put an inquiry on my credit report.
12/19/2016	Yes	Other financial service Debt settlement	Fraud or scam	PA 190XX	Web
I was told that I pay them a certain amount and my student loan would be forgiven, was contacted by XXXX and they stated that, not true never heard of the company and i been paying them sine XX/XX/XXXX, monthly since. And nothing has been paid towards the loan. Also that a student loan is never forgiven, so I been paying them, thinking it would be paid off, tried calling have to leave MSG for someone to call back. The company name is Equitable Acceptance Corporation, XXXX, MN XXXX
10/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85301	Web
File shows as charged off as a loss account, the dealer whom the items were purchased from told us when we got the items, if we are unable to make the payments, he would then cover the cost. Dealer did in fact pay the account. should be Corrected to paid status, or removed. I would like to have this removed, as i have disputed several times without action. also, if possible would like to have it removed from my wife 's credit profile. With encouragement XXXX XXXX XXXX XXXX
10/06/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	NY 14225	Web
I was called last year informing me that I am eligible for student loan consolidation. posed as a government organization they informed me all of my loans would be consolidated. Instead all they did was get all my information and pay a third party to fill out a student loan consolidation application when I could have done it on my own for free. all in all my loans did not get consolidated and I went on fedloan.gov today and completed the application myself.
03/12/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 32404	Web
I signed a contract with Equitable acceptance for student loan management at the time I did not know that they were fraudulent company. In order to cancel my contract and I want me to pay an additional {$1000.00} to the nearly {$600.00} that I have already paid them. They are threatening to report me to the three credit companies and my credit score will be negatively affected. I already have a pretty bad credit score so this is not helping situation.
12/08/2017	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	NC 28214	Web
Referring back to my complaint with Equitable Acceptance, complaint number XXXX, the company responded saying I DO NOT OWE THEM. Yet i am still receiving phone calls and emails that need to stop. My credit reports have yet been updated with them being no longer on there. The credit bureaus said they would have to contact them themselves and remove it from my credit reports. I have proof of the voicemails and emails that still keep coming to me.
05/19/2017	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX XXXXX	Web	Servicemember
Consolidation company called. They apparently have 2 names " XXXX XXXX '' and " equitable acceptance '' They said they were consolidating my loans, I had 2 originally. However, after signing with them I have 3. This is quite confusing to me. They are emailing and calling, numbers I did n't even give to them. They are also threatening. I have n't sent any payments and when I found out this was a scam I turned off my card and changed accounts.
08/22/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 90062	Web
I applied for a loan to purchase a ticket to a XXXX XXXX event. The company Equitable Acceptance is the financing company which XXXX XXXX uses. Initially they pulled my credit report in XX/XX/2017 to see if I was eligible for financing and I was approved for the loan. However, they pulled another hard inquiry again in XXXX which I dont know why and I did not allow. Since then, the loan has been completely paid off years before the due date.
11/15/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	FL 32119	Web
I was contacted by a third party company promising to reduce my student loan debt or even erase it for a fee of {$1300.00}. Name of the company is Equitable Acceptance Corporation and the account was opened on X/XX/2017. They have not even contacted XXXX or provided any type of service that they have promised to provide. I would like to not have to pay this scam company any more money and get it taken off my credit report.
01/09/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 92691	Web
I was under the impression that the XXXX XXXX XXXX was going to help consolidate my loans. I was n't aware that this company was going to make me stop paying my loan back. I now am suppose to pay this company {$50.00} a month. I would rather be paying my loan. I need to get out of this program. They have all my personal information and I need to make sure they do not mess with my credit or identity. Please advise me how.
08/01/2017	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	GA 31322	Web
I am called multiple times a day by different people in the office about my debt with them. I know I have this bebt but I am unemployed a d have been since XXXX XXXX ,2017 and I have told them that several time. Their response is I 'm sorry that your not working but this debt has to be paid and until your account is current well will continue to call every 3 days or we will charge this account off as non-payment.
11/19/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NV 89135	Web
XXXX has been non-compliant with removing the unverified account EQUITABLEACC which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that EQUITABLEACC was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
04/11/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	UT 84720	Web	Servicemember
I was dealing with equitable acceptance with a repayment plan for my student loans. Come to find out, there have been no qualifying payment made to my loans. I had been told that I was involved in the student loan forgiveness plan, yet none of my payments were being credited to my student loans. Im not sure what this company was providing me? Why were they taking my money and I was getting nothing in return??
01/19/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	IL 60637	Web
I used Equitable Acceptance Corporation to consolidate my federal student loans and apply for income-driven repayment. The company misled me into making monthly payments directly to them, saying the payments were going towards my student loans. Additionally, this " loan '' from Equitable Acceptance Corp. is being listed on my credit reports as a Credit Card. There services are false, misleading and a scam.
12/27/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MO 645XX	Web
I refinanced my student loan back in 2017 with XXXX. When I did this I setup monthly payments for $XXXX/mo with them. I just spoke to XXXX & asked about those monthly payments, they said they haven’t received any of those at all. And advised me to make a complaint. So in actuality XXXX XXXX has been taking money from my account every month, and none of that money is going to my student loans at all!
01/04/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	TX 77584	Web
I received a letter from Equitable Acceptance Corp. Saying they could reduce my student loan debt. They made me believe they were taking over my loans but I instead they are not providing the service that they portrayed. They are charging me to manage my account, which is what I have been doing. They will not let me out of the contract which is for 48 months unless I pay 40 % of their service fee.
10/19/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	KY 40219	Web
I saw an ad on XXXX that was talking about Loan Forgiveness, I called them and they consolidated my loans but charged me XXXX I am only paying {$39.00} dollars a month but this does n't really make sense to me. They told me in 4 years of paying my school loans would be forgiven. Is there any way I can recover some or all of what I have paid them if they are in fact scamming me?
02/17/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NM 87114	Web
I filed a separate complaint about XXXX XXXX case number XXXX ). This claim is in conjunction with that but is against Equitable Acceptance. XXXX charged me a loan processing fee to file paperwork with the XXXX that I could have done for free. They took out a loan on my behalf with equitable acceptance. Equitable acceptance is charging me for the " fee '' they paid XXXX.
06/08/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX 761XX	Web
I signed up for loan forgiveness with Equitable Acceptance. Upon further research I found out from my lender Equitable Acceptance can not forgive my loans and is in no way providing any loan/debt relief help. I was further informed that no such company exists that can offer loan forgiveness and I need to take action to cease communication with these scammers.
08/15/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 130XX	Web
Signed up for a student loan forgiveness program through equitable AcceptanceXXXX student loan care. Found out they are scamming me a service fee for them reconciliation of my loan. They charge me monthly without this going to my student loan itself. They claimed to be helping me out with my student loan not putting me into an additional loan.
12/03/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	UT 84037	Web
XXXX XXXX is reporting inaccurate information on my credit file. They are reporting two lates for XX/XX/XXXX- XX/XX/XXXX and I have NEVER been late. XXXX acceptance made it very clear to us if we get any lates they would come and take our furniture, so we made sure our payment was made on time each month. We still have the furniture.
08/08/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	SC 29483	Web
Equitable Acceptance and XXXX XXXXXXXX XXXX scammed my credit line by {$1300.00}. They said they could consolidate my loans for this amount. This happened in XXXX and I found out what they had done three months after. I did tell them to take me off the contract and they agreed but the credit line is still affecting my overall credit.
11/10/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	AZ 85379	Web
In XX/XX/XXXX I noticed my credit profile had been missued by entities I have no knowledge of and reported to the credit bearues. I did not give authorization to the following entities to obtain information regarding my credit profile not did give written or oral consent fot any inquires being reported by the following entities.
07/27/2016	No	Debt collection Federal student loan	Improper contact or sharing of info Talked to a third party about my debt	TX 75041	Web
Student Advocates as well as equitable acceptance took money and did not pay on student loans. Stated that monthly payments were service fees. I spoke to federal student loan advisors and they stated that companies like this take money and never pay. I am now dealing directly with XXXX. and paying student loan.
07/23/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	WI 54935	Web
I was involved in a fraud scam. In XX/XX/XXXX of last year, I set up a payment plan with this company for my student loans to be paid off in the next 10 years if I pay this amount for 10 years. I had no idea that they were taking the money and pocketed it. I just want my money back.
02/09/2017	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	MI 481XX	Web
I was not aware that the company was charging me such a large amount to them, they made it out that they XXXX a month would be going to by student loans and not them. I was also not aware that this would show up on my credit account as a credit card.
08/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	SC 29910	Web
I have been reading further into Equitable Acceptance and XXXX XXXX. I've heard they are a scam and I want to know how I can get out of paying them money each month for dealing with my loans. Any information would be helpful. Thank-You in advance.
05/03/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	NJ 08234	Web
-they falsified my application ( family size ) -they m isinformed me about program -they misinformed me about how it would report on my credit ( showing as a credit card maxed out ) -they did not make me aware that they were outsourcing my fees.
07/11/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	GA 31705	Web
They only gave a 3 day window to cancel. They also did not disclose that they were a private company and that I could consolidate my loans on my own. Should only be required to pay the {$150.00} which they have already deducted from my account.
01/10/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 60647	Web
the information for EQUITABLE ACCEPTANCE COR is incorrect. There is no balance due and the account has been paid in full. This was an agency helping me with my student loan. The service was canceled and no further payments were due.
06/11/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	OK 736XX	Web
XX/XX/XXXX till now which is XX/XX/XXXX they are taking out XXXX a month to help me pay my school loans. Which they aren't I have talk to my school loans and they have said if I paid someone to help which it would be a scam.
01/08/2020	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA XXXXX	Web
THIS COMPANY HAS CALLED ME NUMEROUS TIMES ABOUT A DEBT THAT I DON'T FEEL I SHOULD HAVE. THEY SAID I SIGNED A CONTRACT WHICH I DID NOT. THEY SHOULD REMOVE THIS DEBT, THEIR EQUIPMENT HAS BEEN RETURNED UN OPENED.
10/07/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	MI 48021	Web	Servicemember
Equitable Acceptance Refuses to Remove this Fraudulent account off my credit report I have enclosed my police report, I need assistance with this matter
12/08/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MD 20874	Web
Fraud/Scam. An amount of {$39.00} was applied to my account each month to assist in relieving my student loan debt.
04/21/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Unexpected increase in interest rate	CA 90731	Web
Equitable acceptance increased my apr from XXXX to XXXX and they have notified me of this change.
07/10/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33065	Web

07/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33919	Web

06/12/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Incorrect information on your report Account status incorrect	WA 98682	Web

07/01/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

06/23/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 93727	Web

05/19/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

05/14/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	OH 44134	Phone	Older American

04/30/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	GA 30274	Phone

04/28/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	KY 40272	Phone

04/21/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	OH 44708	Phone

03/16/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	OK 74964	Phone

03/09/2020	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 78229	Phone

03/02/2020	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	TN 37040	Referral

12/30/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NV 89117	Phone

11/22/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

10/31/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

10/28/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments		Phone

10/22/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Postal mail

10/18/2019	Yes	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	TX 78521	Web

10/10/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AL 36108	Phone	Older American

10/09/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IL 62269	Phone

09/24/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	OR 97225	Phone

09/23/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MO 63026	Postal mail

09/23/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MO 64804	Postal mail

09/23/2019	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	MO 65020	Postal mail

09/18/2019	Yes	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute		Phone

08/22/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	OH 43209	Web

08/15/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 14564	Phone

07/24/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MD 21702	Phone

07/12/2019	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

06/25/2019	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	NY 10024	Web

06/24/2019	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	CA 90631	Phone

06/21/2019	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	IL 60409	Postal mail

06/10/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OK 74008	Web

05/17/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 90505	Web

05/07/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	OH 44319	Web

05/01/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MD 20601	Web

04/15/2019	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments		Phone

04/04/2019	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	CA 91977	Phone	Servicemember

03/29/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 33063	Phone	Servicemember

03/27/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

02/05/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

01/28/2019	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

12/31/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing		Phone

12/27/2018	Yes	Debt collection Federal student loan debt	Attempts to collect debt not owed Debt is not yours	TX 77502	Phone

12/10/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

11/21/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 74002	Referral

11/15/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MD 20877	Referral

11/13/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CO 80015	Phone

11/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	NE 68135	Web

10/29/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 91761	Phone

10/24/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

10/22/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

10/08/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 31907	Web

10/04/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	AR 72114	Web

10/03/2018	Yes	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	VI 00841	Web

09/12/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	IN 47670	Postal mail

08/23/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	VA 24319	Web

08/17/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

08/15/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

08/03/2018	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	IN 47150	Web

07/07/2018	Yes	Debt collection I do not know	False statements or representation Impersonated attorney, law enforcement, or government official	NE 68127	Web

06/19/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

06/14/2018	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	TN 38128	Web

06/08/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	FL 34116	Phone

05/17/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	MD 21401	Referral

05/16/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MI 49048	Phone

05/15/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

05/08/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 32137	Web

05/03/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33764	Web	Servicemember

05/03/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MD 21114	Web

04/26/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	CA 90813	Web

04/16/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

04/12/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

04/03/2018	Yes	Debt collection Federal student loan debt	False statements or representation Indicated you were committing crime by not paying debt		Phone

04/02/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	FL 32570	Web

03/29/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing		Phone

03/28/2018	Yes	Debt collection Federal student loan debt	Communication tactics Frequent or repeated calls	NY 10950	Web

03/26/2018	Yes	Debt collection Federal student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 90230	Phone

03/22/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	FL 33916	Web

03/22/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

03/21/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	PA 19138	Phone

03/15/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	IN 47025	Referral

03/07/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Problem with customer service	WI 54455	Referral

02/24/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	PA 17401	Web

02/15/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MD 21804	Phone

02/08/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	NY 12166	Web

02/06/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NY 10603	Phone

01/31/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 152XX	Web	Servicemember

01/31/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	WV 25404	Postal mail

01/30/2018	Yes	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute	KY 40229	Referral

01/22/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	SC 29641	Web

12/27/2017	Yes	Debt collection Private student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	NV 89149	Web

12/19/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize		Phone

12/06/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Phone

12/05/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 75115	Web

12/05/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 33437	Web

12/01/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	PA 15037	Referral

11/30/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29560	Web

11/28/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	CA 92376	Web

11/21/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	TX 75202	Web

11/20/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect		Phone

11/07/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	IN 46783	Phone

11/02/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 78747	Postal mail

10/24/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30238	Web	Servicemember

10/23/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 95831	Phone	Servicemember

10/13/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	LA 71201	Postal mail

10/06/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Billing dispute for services	TX 76006	Web

10/05/2017	Yes	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	FL 32137	Web	Older American

09/27/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	GA 30071	Postal mail

09/22/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 33325	Web

09/19/2017	Yes	Debt collection Federal student loan debt	Communication tactics Used obscene, profane, or other abusive language		Phone

09/14/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	OK 73179	Postal mail

09/08/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan		Phone

08/09/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged		Phone

08/08/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	FL 33154	Phone

08/03/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NY 10705	Referral

08/01/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

07/25/2017	Yes	Debt collection Private student loan debt	Threatened to contact someone or share information improperly Contacted your employer	CA 92336	Web

07/14/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	FL 33154	Phone

07/13/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	ID 83328	Web

06/22/2017	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments		Phone

06/05/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	NH 03249	Phone

06/02/2017	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 33702	Phone

06/02/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	PA 15358	Postal mail

05/18/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	RI 02915	Phone

05/12/2017	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	SC 29412	Web

05/01/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	KS 66048	Web

04/21/2017	Yes	Other financial service Debt settlement	Fraud or scam	FL 32258	Phone	Servicemember

04/20/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NJ 08234	Web

04/20/2017	Yes	Other financial service Debt settlement	Fraud or scam	PA 19137	Web

04/06/2017	Yes	Other financial service Debt settlement	Fraud or scam	CO 80227	Phone

03/23/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	TX 75503	Postal mail

03/17/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	TX 78640	Web

02/27/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MD 20747	Web

02/22/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	SD 57785	Web

01/19/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	MD 20785	Web

01/18/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	OH 44890	Web

01/18/2017	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	TN 37920	Web

01/13/2017	Yes	Debt collection Federal student loan	Disclosure verification of debt Not given enough info to verify debt	TX 75237	Phone

01/09/2017	Yes	Other financial service Debt settlement	Fraud or scam	SC 29203	Web

01/05/2017	Yes	Student loan Federal student loan servicing	Can't repay my loan Can't decrease my monthly payments	OK 73065	Web

12/14/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Trouble with how payments are handled	KY 41011	Web

12/13/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	MI 48184	Phone

12/09/2016	Yes	Other financial service Debt settlement	Fraud or scam	TN 37743	Phone

12/09/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	FL 32707	Web

12/05/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Trouble with how payments are handled	MA 01071	Phone

11/30/2016	Yes	Other financial service Debt settlement	Fraud or scam	CA 90025	Web

11/28/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	NY 11201	Web

11/28/2016	Yes	Other financial service Debt settlement	Fraud or scam	PA 16502	Phone

11/18/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Trouble with how payments are handled	FL 34736	Phone	Servicemember

11/14/2016	Yes	Credit card	Identity theft / Fraud / Embezzlement	OH 44705	Web

11/14/2016	Yes	Other financial service Debt settlement	Customer service/Customer relations	PR 00662	Referral

11/09/2016	Yes	Debt collection Non-federal student loan	False statements or representation Attempted to collect wrong amount		Phone	Servicemember

11/04/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Having problems with customer service	NC 27127	Web

11/03/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Received bad information about my loan	NE 68502	Web

10/27/2016	Yes	Other financial service Debt settlement	Fraud or scam	VA 22301	Web

10/07/2016	No	Consumer Loan Installment loan	Shopping for a loan or lease	IA 50265	Web

10/04/2016	No	Other financial service Debt settlement	Fraud or scam	AL 35773	Web	Servicemember

09/29/2016	No	Other financial service Debt settlement	Excessive fees	FL 34639	Phone

09/19/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	NY 12443	Referral

09/13/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95835	Web

09/07/2016	Yes	Other financial service Debt settlement	Fraud or scam	TN 37087	Phone

09/01/2016	Yes	Other financial service Debt settlement	Fraud or scam	OH 43571	Phone

08/31/2016	No	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	MO 64110	Web

08/29/2016	Yes	Other financial service Debt settlement	Fraud or scam	NY 11413	Phone

08/22/2016	Yes	Other financial service Debt settlement	Fraud or scam	NH 03038	Phone

07/25/2016	No	Debt collection Federal student loan	Disclosure verification of debt Not given enough info to verify debt	NC 27603	Web