Epn, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/27/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • HI
  • 96744
Web
I was notified in XX/XX/XXXX by XXXX that this this collection agency reported to XXXX Date reported : XX/XX/2015 Reporting Agency XXXX Company : EPN INC/CHECKNET Account Number : XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Balance : {$100.00}. Telephone : XXXX Type : Collection Services - Miscellaneous Company Bureau ID : XXXX immediately called this company the same day and they could not locate me in their data base. They had no current address and had an address on me when I lived in XXXX and no current phone number. I moved from XXXX over XXXX years ago. I gave them the current address and current phone number. This collection agency informed me that the XXXX supplies have been lost in the mail and that I owed XXXX dollars. I was forced to paid this account off because they were also reporting to XXXX. I had no way of knowing this had occurred and feel I was not notified by this collection agency in time or given sufficient time to pay this off or handle this account. If privacy assist had not notified me of XXXX reporting I would never had known. I also noticed when I went to view the initial posting in early XX/XX/XXXX certain information were not there on XXXX such as my current address address and that the reporting agency made the report to XXXX in XXXX 2015 during this time I lived in XXXX XXXX has XXXX back to clean up its tracks because I reported their negligence and harmful actions to the consumer protection agency. I had credit score over XXXX in XXXX and now XXXX has dropped my credit score to XXXX from XXXX reported today XXXX/XXXX/2015 my new address in XXXX. XXXX also have added to my account that the collection agency reported this to them in XXXX 2015 which I had no notification on from the collection agency. If that was true then XXXX would have notified me. There is no reason for XXXX to hold onto a collection and just now posting it because they are just receiving it from a collection agency that did not try to locate me or give me sufficient time to make payments if so. I complain that 1. The collection action did in fact fail in their policies to contact me and did not have my name or records on file just a XXXX address. complaint no. 2. XXXX has backed track to cover their tracks and placed false information on my credit report to the fact that they ( XXXX ) received the discrepancy in XXXX 2015 because they ( XXXX ) was reported to the Consumer protection. Complaint 3 : The collection company should have called XXXX and XXXX and notified them of the discrepancy in my personal information that I had paid XXXX immediately upon being informed of the collection. I feel I am due a refund from the collection agency because I never received any supplies as I have told them AND the XXXX harmful remarks about collections removed from my XXXX and XXXX. Thank youXXXX XXXX XXXXXXXX
01/11/2023 No
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • UT
  • 84041
Web
I received medical care at XXXX XXXX XXXX in XXXX, UT, in XX/XX/XXXX. In XX/XX/XXXX, I received a call from The XXXX XXXX, a debt collection agency to pay for this service. XXXX never attempted to contact me and I assumed my insurance paid for the visit. I paid The XXXX XXXX and assumed that was the end of it ( I have the receipt ). On XX/XX/XXXX, my wife received a call from XXXX financial services saying that I had to pay a medical bill from XXXX XXXX XXXX. I called them back and their collections agent said they had been trying to contact me since XXXX of 2022. She said she had called my wife multiple times since XXXX and sent many letters that got sent back. They were sending letters to an address that I've never been associated with in a city where I've never lived. I checked my wife 's phone records and she did not receive a call from them until XX/XX/XXXX. Additionally, they are charging me over {$100.00} in interest for 6 months. To summarize, they : 1 ) Tried to collect on a bill I already paid 2 ) Lied about trying to contact me ( no calls on phone record and sent letters to phony address in attempt to drive up interest ) 3 ) Illegally charged an excessive amount of interest ( over {$100.00} in 6 months on a {$300.00} medical bill )
06/03/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • HI
  • 96822
Web
XXXX Gym continued to bill me after I cancelled my membership. I joined this gym end of XX/XX/XXXX. Froze my account XX/XX/XXXX, cancelled membership XX/XX/XXXX. XX/XX/XXXX I see a charge from the gym again. I called the XXXX XXXX manager, who said he 'd cleared my account and that I should call his gym 's headquarters, XXXX that handles billing for him. I called XXXX, the rep. also told me that my account is cleared with them. This was back in XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX, I received a letter from the collection agency stating I owe XXXX Gym {$51.00}. I ca n't call the gym, as it 's closed now. So I called XXXX, now they tell me they tried calling me in XX/XX/XXXX about the charges, that even though membership is cancelled they charge XXXX more month of dues ( XXXX ) and an additional return fee of {$25.00} XXXX I had disputed the XX/XX/XXXX charge with my credit card ). I wish XXXX told me about the XXXX more month charge when I spoke with them in XX/XX/XXXX Also nothing about XXXX more month payment was when I was signing up with XXXX Gym. These deceitful practices must stop!
04/25/2023 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • UT
  • 84059
Phone
03/28/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • UT
  • 84059
Phone
05/30/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • UT
  • 84062
Web
08/20/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • UT
  • 84058
Phone
02/12/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • UT
  • 84123
Web
01/19/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • UT
  • 84124
Web Servicemember
12/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84065
Web Servicemember
09/11/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • MD
  • 21015
Web
07/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • UT
  • 84097
Web