Entrata Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MO 65804	Web
The XXXX XXXX XXXX Official Complaint Final Attempt at Non-Formal Resolution I am writing this complaint in response to a recent experience when trying to rent from the XXXX XXXX at multiple locations. In XXXX of XXXX my wife and I contacted XXXX apartments about any available rentals and specific criteria for approval. It took me about 3 days to get in touch with XXXX XXXX XXXX. Upon making contact we were told about a few open units she had between XXXX Apartments, and XXXX XXXX apartments both of which we qualify for ( pretty exceptional candidates here ). She advised we apply and that the process would only take about 24/48 hours and so we did. Over the next 2 months she was almost impossible to get ahold of. We called almost 400 times, and emailed several times also. The XXXX time we did make contact she told us she would have to contact her supervisor to transfer the application to her XXXX XXXX apartments. ( They had immediate availability but supposedly so did XXXX ) Which are managed by The XXXX XXXX. For reference these XXXX buildings sit across small a parking lot from each other and are in very close proximity. All of this put us XXXX months behind on moving and almost cost us our job offers but we pressed ahead. She told us she had everything she needed and just needed to hear from a supervisor. Well, those XXXX months went by, we called daily - we called the XXXX company corporate office. No one ever reached out to us, and the corporate office would not assist us at all saying they were just message takers and would pass our message along. Even though in the beginning XXXX told us XXXX hours. Which was the ONLY reason we were willing to apply right then because that timeline for approval worked perfect because having an approval greatly assisted in balancing the mountain of additional tasks associated with an out of state move. On the final day XXXX XXXX contacted us and informed us now she needed updated payment information for the past XXXX months. She did this because we kept pressing her. She knew that we were literally in the process of accepting new jobs and that because of the move and the fact it was not supposed to take her an additional XXXX months, we had already given notice to our employers in that state. She did this so that way she could either deny us or act like she did what she was supposed to do but this is far from the case. During the process of not hearing from XXXX we tried for a different XXXX company property called XXXXXXXX XXXX. This one managed by XXXX. XXXX tells us he cant get ahold of his supervisor either to transfer the application and that we just need to apply again and pay again, but that he had XXXX open units available and to act quick. We did so, and he ran our applications said we were approved and he just needed a statement sent over from our employers. We get that to him immediately, and again the calling and no XXXX answering process starts with them. Our employers were even reaching out to both complexes daily to make sure they received and processed the communication as they were getting close to the point of rescinding our offers. We get to the day we selected to move in, and drive 4 hours into a different state, and made multiple appearances at the properties in person, and also purchased a cell phone line in the area with a local number to call from in case they were fielding calls. No one was at either property on both days we went or in the corporate office and we did try each location multiple times. Because of this it is apparent and obvious that the XXXX XXXX has fallen out of line with Missouris state laws regarding nonrefundable application fees and utilizing them as an additional source of revenue. Which is completely what happened here. All in all, my wife and I had over {$130.00} in application fees just to never hear back. We are well qualified candidates and had no problems obtaining a lease through a different managements complex in town the same week. Additionally, part of this complaint - the one that involves XXXXEntrata we were assured that there would be no hard inquiry to our credit report. There was one and it affected our credit score. Not only that we specifically said we are moving to the area to purchase a home and now we will have this hard inquiry on our credit report that will ultimately have to be explained and also will affect our interest rate during a time when interest rates have risen to historical highs. This is unacceptable and against the law. The only acceptable remedy for that is to have The XXXX XXXX, XXXXXXXX XXXX XXXXXXXX XXXX Entrata, XXXX initiate a request to remove inaccurate information from both of our credit reports with each of the XXXX main credit reporting agencies. XXXX, XXXX, and XXXX. You were never given permission for a hard inquiry and be advised failure to take immediate action will result in immediate legal action. Furthermore, because this was done out of line with the state law - I initiated chargebacks with our credit cards to receive my money back. Upon doing so I receive an email from Entrata about it, and saying this is a very serious allegation and your account will go negative no actually you will refund me my money as well as my wifes, you will close out any and all accounts you claim and you will NOT advance ANY form of further action against me. If you do not it will result in immediate legal action. As of XXXX The XXXX XXXX has taken further action, and completely ignored the complaints to the BBB and our continued efforts to reach a corporate manager with the authority to handle the matter have been fruitless. We now have received this letter stating within 30 days they will send this matter to collections- and have also charged additional fees. Id like to remind that in the first place of the situation that happened where they took our application money and then became completely unreachable. They are still completely unreachable by phone and are threatening my credit - likewise they havent responded to the XXXX complaint or the Missouri Attorney General. My wife and I both qualify and qualified for an apartment with them in every single way so what was done, where they just disappeared and become completely was absolutely them utilizing credit applications as an additional source of revenue - something Missouri State law explicitly do not allow. Attaching additional fees makes this all the more apparent that it is a process they use to generate income. A decent majority of their tenants are lower income, live in lower income areas, and also dont have any form of higher education from an institution so this is clearly predatory. Lets close this all out, refund my money, and let it go with just this public record, shall we? I am enclosing just a bit of the evidence we have. We have all calls recorded, and all communications available in this matter, and the only way I will share more with you- is via your attorney when I take this matter to court. It is absolutely worth it to me as you are threatening my credit and have damaged our resources. I thank you for your time and action, and I cordially thank the CFPB, FTC and Attorney Generals office for the use of your limited resources, and staff for hosting an informal venue and assisting customers and businesses with the mediation of business matters. All the best - XXXX XXXX.
12/21/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85035	Web
According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
06/06/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Confusing or missing disclosures	CA 922XX	Web
I moved into XXXX XXXX XXXX XXXX, owned, and operated by XXXX XXXX on XX/XX/XXXX. Each month we are sent e-mail solicitations encouraging us to pay online. XXXX XXXX does not accept debit cards, or cash at its office, only checks. We are billed back electronically via e-mail for water, sewer and garbage by its service bureau XXXX Entrata Inc. Entrata operates the resident payment portal, which is advertised as an apartment feature and charges a convenience fee to provide locations where you can pay your rent via cash and charges a range of convenience fees for paying rent via debit, or credit card according to the type of card and the product type ( consumer, or corporate or prepaid ). I was charged a {$42.00} convenience fee instead of {$6.00} for paying my rent with my small business XXXX debit card. Both convenience fees are prohibited by US merchants under XXXX rule XXXX and XXXX Rule XXXX. On XX/XX/XXXX, I received a notice from Entrata Insurance Agency LLC that my renter 's insurance policy was not valid using the name residentinsure. I have no dealings with such entity as my policy is with another carrier. I raised my concern about the Financial Institution Privacy issues ( an insurance agency and a bank Merchant Service Provider are covered entities subject to the GLB Financial Privacy Act and were required to disclose they had my information with a notice of privacy practices. I receved a letter dated XX/XX/XXXX from their general counsel stating they were a software company and not subject to such requirements and properly registered. Entrata Inc. is not registered to do business in the state of Oregon and is not licensed a money transmitter, and does not disclose the name of the bank for which it is engaging in XXXX activities as requried by the card associations. I ordered a copy of the merchant record for the transaction and my bank confirmed that the merchant account is held in the name of Entrata Inc. Entrata Insurance Agency LLC is not licensed a full service producer/consultant in the state of Oregon but reciprocal with the state of Utah as a license manager. It has no authority to review the insurance policies of a person wh tates so in the privacy policy dated XXXX on its website.
01/16/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	TX 75070	Web	Servicemember
On XX/XX/2021, I vacated the apartment located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX. I paid the rent IN ADVANCE every month and was never late even with the COVID Pandemic in full swing. I signed my lease in XXXX of 2021 for a one year lease and due to my family purchasing a new home, we had to terminate the lease 3 months earlier than expected and was only able to provide a 30-day notice. We had paid for the full month of XXXX, only to be told we are not receiving any CREDIT for that month and all that money was kept! Around mid summer 2021, we were notified new property management called XXXX had taken over. This new property management has been unprofessional, hateful and the overall experience with them was awful! My neighbors had all agreed they were horrible to deal with. In XXXX of 2021 I was infected with XXXX and was in the hospital for XXXX weeks. I work from home, so my business came to a stop during my recovery. The apartment management had elevators for tenants to use and the one closest to us was broken down for several weeks, which made commuting outside the apartment unit very difficult at the time. XXXX XXXX did falsify and altered my signature on an elevator form, releasing them from any liability to the broken elevator. My lease agreement that I signed in XXXX, clearly states that if during an early termination of the lease, a Reletting charge of {$1000.00} is required. The XXXX XXXX XXXX is demanding we pay {$4300.00}! There are miscellaneous erroneous, inaccurate and false charges for damage to the apartment unit which under TX Property Code Title 8 Ch 92 Section 4 stated for Normal Wear and Tear is considered normal while occupying the dwelling. We are requesting for XXXX XXXX to reduce these false allegations and erroneous charges against us to the reletting charge of only {$1000.00}. We have filed for XXXX rental assistance through the city of XXXX to assist with this inflated final bill and we are being advised the XXXX XXXX XXXX XXXXefuses to honor the program offered by the city and government.
09/19/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	FL XXXXX	Web	Servicemember
This company called Entrada Inc dba Resident Verify needs to be investigated. On XX/XX/XXXX, I was denied a rental application for a rental company I have been doing business with since XXXX. The prospective rental property submitted my information and found it odd that I was denied as well. I owed the company no money and there was no skipped rent as stated by Entrada / Resident Verify. Entrada tried to blame XXXX initially but admitted via a supervisor, that a client made this false claim they are using against me. This false claim of owing miney is not on my credit reports BUT Entrada is reporting false information on behalf of XXXX. I called Entrafa twice on XX/XX/XXXX and spoke to XXXX. I was told by herself and the attached report that I was on Rental History Watch list that would continuously get me denied in the future because of a lie by the same company but different property / property manager told. This property had to let me out of a lease twice because of misrepresentation and housing code issues in XXXX and XXXX AND pay me back money from my deposit. I was legally let out twice by the same landlord who reported the false information. After I told Entrada I would be submitting complaints about false information they had no proof of except conflict of interest and hear say because this company pays them. I owe no money. This needs to be erased. Please see the proof. Again, I understand this client pays Entrada Inc but XXXX is not reporting this information nor XXXX rent bureau. Its false and against credit laws. Its obvious this company is sketchy because my rental score that this company created isnt even low.
03/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Problem with personal statement of dispute	FL 34982	Web	Servicemember
I submitted our application XX/XX/2022 and the background verification company that conducted the screening was Resident Verify located at : XXXX XXXX XXXX XXXX, XXXX, XXXX ; XXXX. Per FCRA requirement, your credit score and contributing factors are included below. - you have too many delinquent or derogatory accounts - too many installment accts with a delinquent or derogatory payment status - the date that you opened your oldest account is too recent - lack of sufficient relevant real estate account information I was instructed by the property manager ( who was very rude ) to contact the company who ran the background check, Resident Verify located at : XXXX XXXX XXXX XXXX, XXXX, XXXX ; XXXX the actual rental screening company. I was not aware of a XXXX XXXX and was not informed this would be used as a method for approval or denial. I called When is data updated? Where is the data being pulled from to come to a determination of denial? etc. I have been paid my rent on time for the last 5 years. What is showing different from the information on our credit reports from XXXX, XXXX, and XXXX XXXX that we monitor daily and through each individual credit union. We were told to contact XXXX to find out. The letter clearly states the '' Credit reporting agency does not make the determination. '' The screening company avoided explaining the denial and would not provide more detailed information, as a consumer I have the right to know what is being reported against me after giving my consent.
04/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	UT 84057	Web
I was told by XXXX XXXX XXXX oh that I had a freeze on my credit but too that they pulled my credit somehow to deny me credit but sent me a link for a one time unfreeze of credit through XXXX but it did not verify my information as I have used 3 oh different zip codes in the last calendar year but not sure which one they were asking for to verify my identity. So uh it denied unfreezing my credit. Tried to login to my XXXX account but it was deleted again second time so called their phone but no one live to talk to so uh sent a message uh to XXXX account of theirs for XXXX they responded oh with asking my vital info but oh hey I have a Cyber Stalker so uh it os compromised but they have not responded and uh my credit still locked with them THE APARTMENTS XXXX XXXX XXXXXXXX REFUSED TO USE XXXX where I had unfrozen my credit and too probably at XXXX as well in XXXX but not at XXXX then but did last week or this week unfroze it at XXXX but oh still frozen at XXXX and no assistance in unfreezing it so I can apply for an apartment living in a hotel is uh unsafe but too uh costly. Oh living here because of divorce and no uh job for many years after kids born uh just raised them as full time mother as per my husband my wishes. Do only locked at XXXX but not okay huh with XXXX XXXX XXXXXXXX using a different uh credit reporting agency he cited Fair Housing saying it would be against that law to use XXXX.
08/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Was not notified of investigation status or results	CA 93030	Web
I went on the XX/XX/22 to apply for an aparment I ask for the requirements for that and I got told the they run the credit and we need to make 3 time of rent to get the place Okay on XX/XX/22 we did the application but I call the person and I told them clearly that my incomes was high but my credit low and if that its still not qualified for that the lady told me thats fine how many people is apply i told her 3 but 2 of them didnt make enough money and the 3 person who is my mom shes not income but good credit she told me well thats okay you can qualify I need you to pay XXXX dls fee plus XXXX dls for deposit and hold the place ntill we do all the process after one week no call on XX/XX/22 we call they said yeah you can get the place today I just need some information we wait on XX/XX/22 at XXXX am they call me to tell me the they didnt run my credit and the we got denied when they told us were going to get the place and when i call they told me first the it was one of my roomates credit the they were to call to see because an fraud alert and at XXXX the same day i call and they told was because of my credit but my credit was frozen thats why they got that alert now we didnt get the place and we losse the money
08/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	OH 452XX	Web
I applied for a townhome community XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX on XX/XX/XXXX and was denied for the following ; credit and eviction filing, judgement. XXXX XXXX, also stated that I was denied also for a bankruptcy from XXXX that was XXXX that same year, also the email that I received from the property is contradicting to what the tenant screening states from Resident Verify. I am not sure if Resident Verify and XXXX are the same company. The information was not made clear at the time of the applicaiton and I feel that information was provided illegally.I received a denial letter from their third party Resident Verify on XX/XX/XXXX I was denied based on the information provided by the third party screening. So much is contradicting XXXX balance is showing and It should be removed from that report. The company had no permission to obtain, my permission to house inaccurate information. My rights have been violated under these FCRA laws ; 15 USC 1681 section 602 15 USC 1681 section 604 15 USC 1681s-2 This information is negatively impacting shelter for myself and children and has been placed on my record fraudulently.
09/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MO 64131	Web
A submit of a rental application on XX/XX/2022 that include a payment by debit for fees of XXXX XXXX {$60.00} to reserve and process the application at XXXX XXXX XXXX to lease an available property the company that assist with the approval is Resident Verify LLC located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I received an applicant adverse action Letter stating that Resident Verify had no involvement in the decision and cant provide details of the denail but it states that Resident Verify/XXXX acted together to provide the results. I would like to requests in writing from both companies of any and all parties involved with this descision including third parties if I can please be provided on a way to fix this as it is causing time being wasted in finding proper housing and causing issues with my rental applications I would like it resolved immediately I was advised by XXXX that the return of the {$250.00} will be return XXXX XXXX XXXX the form of a check but the fee to process the application will not be returned
10/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33409	Web
XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : UNAUTHORIZED INQUIRY To Whom It May Concern : I reviewed a copy of my credit report and Entrata ran an unauthorized credit inquiry on me on XX/XX/XXXX. I never authorized such action and this constitutes a violation of my rights under the Fair Credit Reporting Act 604 as well as a violation of my rights to privacy. Please contact Entrata and investigate such occurrence. I am requesting an updated copy of my credit report, which should be sent to the address listed below. According to the provisions of 612 [ 15 USC 1681j ], there should be no charge for this report. In addition, as part of your investigation, please send the names, business address and phone numbers of those who made unauthorized credit inquiries so I may contact them directly. If you have any questions or need additional information, please contact me at address listed below. Thank you. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX
02/14/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was paid	UNITED STATES MINOR OUTLYING ISLANDS 37174	Web	Servicemember
Good morning, My complaint is in reference to a debt I owed to the company " XXXX XXXX at XXXX XXXX '' apartments. On XX/XX/XXXX, I received a civil warrant from the XXXX XXXX XXXX XXXX. The amount owed was a total of {$2100.00}. The original debt was taken over by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was summoned to court on XX/XX/XXXX. I decided to pay the debt in full once I was able to gather the funds and paid the full amount of {$2100.00} ( the amount that was listed on the civil suit ) on XX/XX/XXXX. Upon checking my credit history via XXXX XXXX, I noticed that my collection is still open with XXXX XXXX XXXX XXXX XXXX XXXXXXXX and I've been charged an additional {$270.00}. I would like to get this removed and my credit report updated with the collection being paid in full. They've been a pain to deal with. They even sent a debt validation letter with some sort of substance inside that attracted hundreds of ants. The photo I'm attaching is absolutely disgusting.
06/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	GA 30021	Web	Servicemember
XXXX XXXX Rental Inquiry for wrong consumer Risk Level : High ENTRATA INC got a copy of your XXXX Credit Report. ENTRATA INC made a Rental Inquiry by checking your XXXX Credit File. XXXX XXXX also made an inquiry this two companies or d/b/a. When you apply for credit, a " hard inquiry '' may be placed on your Credit File and it stays on your report for 25 months. Alert Details ENTRATA INC XXXX XXXX XXXX XXXX XXXX, XXXX, UT XXXX ( XXXX ) XXXX Rental history civil record was for a XXXX XXXX Case # XXXX \| XXXX XXXX XXXX XXXX XXXX XXXX this is fraud. I do not go by such name. The legal name is XXXX XXXX he should not have been denied as a consumer to rent an apartment based on inaccuracies. XXXX XXXX XXXX has no such derogatory record on his rental history record of evictions nor is their civil records of XXXX XXXX XXXX being taking to court by a property owner, company, or any other entity
05/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 125XX	Web
A hard inquiry showed up on my XXXX credit report on XX/XX/2022. XXXX XXXX Inquired on XX/XX/2022 Business Type : Tenant Screeners ( Reseller ) XXXX XXXX XXXX XXXX XXXX XXXX, UTXXXX ( XXXX ) XXXX By Googling the address and phone number, I got to know that the inquiry was done by Entrata , Inc.. I did not know Entrata and did not apply for apartment or credit from Entrata. Actually, I did not apply for credit from any companies in the timeframe.In order for XXXX to remove the wrong hard inquiry record, I was asked to get a letter from Entrata to state that the inquiry was not intended but a mistake or to convince Entrata to directly request XXXX to do so. However, Entrata did not agree to provide me with such a letter, despite the representative from Entrata Tenant Verification Team told me that Entrata never pulled my credit and I was not on their customer profile list.
06/05/2023	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	NY 10037	Web
I XXXX XXXX applied for an apartment at the residence at XXXX in XXXX ct. I paid {$500.00} for them to hold the apartment and run credit backround check. They used a company called Resident Verify to run my information. That's when I found out I wasn't accepted because of some negativity on my public record that was not updated and things that weren't true cause, I was never evicted and I always paid what I owed. I later went to XXXX XXXX XXXX to get a nycha lawyer to file a satisfaction of judgment on my behalf. Cause there were false statements in my report. Once I received the satisfaction of judgment letter I called Resident Rerify to inform them of the letter that I have, they then said that letter is not enough they need to see that the information is out of the system. I am still presently working on that. But in the meantime I may loose my section 8.
09/27/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 32210	Web
Item XXXX : - Account Name : RESIDENT VERIFY - Inquiry Date : XX/XX/XXXX - Reason for Dispute : Because this specific hard inquiry is fraudulent and the result of an identity theft. According to the XXXX XXXX XXXX all fraudulent inquiries should be removed please. Item XXXX : - Account Name : XXXX XXXX XXXX - Inquiry Date : XX/XX/XXXX - Reason for Dispute : Because this specific hard inquiry is fraudulent and the result of an identity theft. According to the XXXX XXXX XXXX all fraudulent inquiries should be removed please. Item XXXX : - Account Name : XXXX XXXX XXXX. - XXXX Date : XX/XX/XXXX - Reason for Dispute : Because this specific hard inquiry is fraudulent and the result of an identity theft. According to the XXXX XXXX XXXX all fraudulent inquiries should be removed please.
06/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ 07302	Web
My identity was stolen and has been involved in an investigation for a couple years where someone is using my name and have applied to rental units, worked under my name and also tried to file taxes under my name. I have filed a complained with the credit bureaus and also FBI. Although this has been filed I am still noticing duplicate inquiries, incorrect addresses and credit being reported under my name. Resident Verify XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX US SM BUS ADMIN ODA XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
01/27/2023	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	TX 77018	Web
Resident verify has me with an account that does not belong to me. I applied for apt and was denied because of eviction on my record for which I have never even lived at the address! I disputed it and asked it to be removed and provided identity theft report but still no movement. This company is ignoring me requests and has reported information that I have not given them permission too. Im accordance with FCRA 1681 I have a right to privacy ; and also no reporting agency shall knowingly report information believed to be false or misleading Resident verify ( entrada ) has violated my fcra rights and refuses to take down information that is damaging to my credit profile
07/25/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	GA 30324	Web
On the report Rental collection dollar amount : {$1200.00}/ I don't have a rental collection Address I have never lived at. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I called to ask if this information could be corrected. They will update the information for the property I applied for, but they said it couldn't be permanently removed from their system due to how the information pulls its data. I will have to call every time I apply for an apartment to get it to pass the verification.
12/15/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	TN 380XX	Web
Resident Verify by Entrata is engaging in fraud and identity theft. I did not give them consent or authority to share my personal nonpublic information. Resident Verify by Entrata does not have my consent to have and share my private personal information. They are a nonaffiliated third party and they are involved in aggravated fraud and identity theft. They are violating my right to privacy as a consumer by reporting inaccurate, false, damaging information to consumer reporting agencies. They are in violation of multiple federal laws. My only name is XXXX XXXX. My only address for the past XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, TN XXXX.
06/11/2023	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	NV 89178	Web
The company RESIDENT VERIFY by XXXX DENIED my application to lease a TOWNHOUSE. Saying that I have a " EVICTION FILINGS & PUBLIC RECORDS '' I have NEVER been evicted. in fact I have lived in a house I've OWNED for over 10 YEARS!!!!!! THIS IS MY FIRST TIME IN OVER 10 YEARS applying for a rental property. NOR DO I HAVE ANY PUBLIC RECORDS ON FILE. WITH THAT BEING SAID. THIS ERROR ON MY RESIDENT VERIFY REPORT IS AFFECTING my living conditions a great deal! Please investigate this IMMEDIATELY.
04/29/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	NC 28027	Web
Resident Verify conducted a background check for a housing application I submitted. They put the eviction of another person on my report which resulted in me being denied. I contacted them to request a full report. They said they would send it to my email but never did. This will now result in me having to pay for other arrangements while I get this sorted out. I am supposed to move in a few days but I am at their mercy to correct their mistake in a timely manner.
08/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	CA 946XX	Web
I applied to XXXX XXXX apts and was denied due to criminal and eviction on my report. This information is not only incorrect but due to a law put in place in the XXXX XXXX XXXX I can not be denied housing due to a criminal record. This screening company Resident Verify not only had incorrect information about an eviction but they pulled my criminal record for something that happened over 10 years ago and was sealed due to me being falsely accused.
03/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Difficulty submitting a dispute or getting information about a dispute over the phone	AZ 85251	Web
On XX/XX/2023, I submitted an application for residency at XXXX XXXX XXXX in XXXX, Arizona. Upon completion of screening done by Resident Verify , LLC, I was told that my application had been approved with conditions. After several attempts to determine what factors in my credit report caused the adverse action, I was given little-to-no information with the screening company representative simply responding with " we don't have that information ''.
12/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30122	Web
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. XXXX XXXX XXXX XXXX XXXX XXXX I have the right to privacy. XXXX XXXX XXXX Section XXXX A Section XXXX : It also states a consumer reporting agency can not furnish a account without my written instructions. XXXX XXXX XXXX : A creditor XXXX not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
10/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Report provided to employer without your written authorization	NY 11229	Web
Entrata INC has ran my credit report twice without my consent. First on XX/XX/XXXX XXXX on XX/XX/XXXX I was told by the leasing company that they wouldnt run my credit report as a guarantor of a lease and then a week later I get a credit inquiry. I called the leasing company and apparently they by mistake ran my credit report instead of someone elses.
08/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NJ 08054	Web	Servicemember
On date XX/XX/2023 I started a dispute with this company to get an inquiry taken off of my credit report that I do not recognize and the inquiry does not have an active account on my credit profile neither! I do not recall making this inquiry! The company has been no compliant and the inquiry is still showing up on my credit profile.
04/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MI 48088	Web
XXXX inquiry date XXXX I did not apply for this inquiry Resident Verify XX/XX/XXXX I did not apply for this inquiry XXXX/ XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX
05/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	TX 77407	Web
This company is reporting inaccurate information. They are reporting a judgement for {$120.00}. I have NO clue where this is from. I have tried to dispute them personally and they refuse to delete this information. I have disclosed laws that they are breaking for reporting inaccurate information.
08/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	CO 803XX	Web
I lived at XXXX XXXX XXXX XXXX XXXX IL XXXX from XXXX this was my home and I owned it until we sold PLEASE TAKE THE FOLLOWING OFF MY CREDIT REPORT I never lived at XXXX XXXX XXXX XXXX XXXX IL XXXX XX/XX/XXXX I never lived at XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XX/XX/XXXX
06/09/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	NJ 08360	Web
I notice here after receiving a tenant screening I have an eviction from XXXX XXXX XXXX file date as of XXXX2016 with a balance of XXXX . I am an aware of this record and its effecting my chances on finding a home. Please remove immediately!
11/29/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	TX 75234	Web
I recently checked my consumer profile Theres a Hard Inquiry on XXXX XXXX & XXXX for Resident Verify on XXXXXXXX which is fraud and misuse of my personal information I need this removed immediately thanks
05/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60657	Web
I partially filled out an application for an apartment but never submitted it. They decided as a sales tactic to approve my application and do a hard pull of my credit that I never consented to.
10/04/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	GA 303XX	Web
There is an unauthorized inquiry on my credit profile. I have requested they remove the unauthorized and unrecognized inquiry from my credit report.
12/19/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	PA 19151	Web
I noticed unauthorized inquires on my credit report that I would like removed. XXXX inquires from Resident Verify and XXXX inquiry from XXXX XXXX.
09/06/2023	No	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 77471	Web
My information was used to attempt to get an apartment.
02/07/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33068	Web

01/25/2024	No	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MO 63033	Web	Servicemember

01/21/2024	No	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	MI 49519	Web

01/17/2024	No	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 77346	Web

01/16/2024	No	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	TX 75219	Web

12/29/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	GA 31904	Web

12/22/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MS 38671	Web

11/14/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	OR 97211	Web	Servicemember

09/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60616	Web

09/25/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	CA 91311	Web

09/22/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IN 46224	Web

09/21/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MI 48174	Web

09/21/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 27713	Web

09/13/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	TX 76011	Web

08/31/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	TN 37919	Web

08/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	MO 64129	Web

07/31/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MD 21206	Web

07/16/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 11553	Web

07/07/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 91203	Web

06/25/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	NC 27407	Web

06/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 77065	Web

06/14/2023	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	GA 30016	Web

05/24/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	FL 33181	Web

05/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33436	Web

05/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	MA 01852	Web

04/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	DE 19804	Web

03/27/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	CA 95219	Web

03/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 95747	Web

03/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	TX 76010	Web

02/16/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information is missing that should be on the report	XXXXX	Web	Older American

01/21/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 10312	Web

12/29/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 92115	Web

12/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	NJ 07735	Web

12/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30342	Web

12/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	SC 29464	Web

12/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 77493	Web

11/08/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	LA 70122	Web

10/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	AZ 85048	Web	Servicemember

10/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	MD 21207	Web

09/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	PA 19036	Web

08/25/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	GA 31419	Web

07/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Problem with personal statement of dispute	FL 33534	Web

06/11/2022	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	WI 53703	Web

04/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	NC 27612	Web

03/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	LA 70815	Web

03/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	AR 72002	Web

03/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 75243	Web

02/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30309	Web

12/16/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MD 20852	Web