Enterprise Acquisitions CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/26/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • VA
  • 232XX
Web
Hello ; I rented a car in XXXX of 2013, and had an accident. My insurance paid Enterprise most of the amount and i paid the rest, which was my deductible.. Thursday of last week a car ran into mine while i was parked, and the other drivers insurance company agreed to pay for a rental for me, from Enterprise, while my car was in the shop. The first enterprise i was at said i was on the " do not rent list '' because i owed XXXX from 2013. I called the collections department, and all they had to do was look me up, check the files, and sure enough they had records saying i owed nothing with out me having to print out supporting documents from my bank. However, they are refusing to send me proof that i have paid my account off, and they are also refusing to contact and update the three credit agencies. All I want is written confirmation of what they already told me over the phone, and a copy of the letter to the credit agencies. emails would be fine but they refuse to do that.
02/28/2018 No
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem while selling or giving up the vehicle
  • PA
  • 159XX
Web
Enterprise rent a car in XXXX PA employees discriminated against me and my mother for having Spanish names, refusing to take payment for a car rental, even legal tender as dollars in cash. Threatened my mother with reporting the car I had just returned stolen for not paying the bill they refused to take payment for. This happened today XX/XX/18. I have video evidence of the returned vehicles perfect state. We immediately called XXXX police non emergency number and spoke with officer XXXX, as they threatened to report the car I just returned stolen, and I spoke with enterprise corporate who assured me they would look into this. I also tried contacting the through social media but received no response. And now I wait for them not to do anything and allow racists to keep working for them.
08/26/2020 No
  • Vehicle loan or lease
  • Lease
  • Managing the loan or lease
  • Problem with additional products or services purchased with the loan
  • MI
  • 48503
Web
This is for a car rental. I was renting for a period of time. The car broke down and the company took no responsibility for the vehicle. They did not tell me that they weren't accepting responsibility and left me stranded for 5 hours. Additionally I had to find new transportation and I had to incur the cost of a hotel room because I was in another city when the car failed. The car is still sitting in the spot where it broke down because I had no idea what to do. Even the next morning after the company opened they still refused to pick me up or bring me another vehicle that worked. It seems they expected me to sleep in the car until they decided what to do about it. Nothing like this has ever happened on a car rental.
05/18/2019 No
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MI
  • 48322
Web Older American
I had my automobile repaired at a collision shop after an accident. The collision shop agreed to provide me a free rental vehicle while the car was being repaired from XXXX XXXX located next door to the collision shop! XXXX asked for and I agreed to provide my Debit Card SOLELY if there was any damage done to the vehicle which I drove while the collision shop repaired my vehicle! The rental car was returned WITHOUT ANY DAMAGE, the collision shop paid for the rental but XXXX XXXX charged my Debit Card without my permission! They have now turned me over for collection with XXXX XXXX XXXX XXXX XXXX for more than XXXX XXXX wants, {$210.00}
04/08/2019 No
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem while selling or giving up the vehicle
  • VA
  • 22015
Web
The car rental company, Enterprise, gave me to use a car with an international driving license of another country. They have actual information about my living in the USA. In the end, when driving a car, I was arrested for not having a driver 's license in the state of Virginia. After the arrest, my car was taken away and sent to a paid parking lot. As a result, the company charged me money for rent and for paid parking 2 times more. Looking from the pink side, whose fault is it? This is not my fault, they saw all my documents and information. I demand a refund and moral damages for a lawyer!
05/18/2019 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • MI
  • 48322
Web Older American
I had my automobile repaired @ a collision shop who agreed to provide me a free rental car from a car rental agency, next door, XXXX XXXX. I was asked and did provide Enterprise my Debit Card, SOLELY to pay for any potential damage to the rented vehicle! The car was returned without damage, the collision shop paid the daily rental fee, now Enterprise, without my permission used my Debit Card and is harrasing, threatening me, and has put me into collection for an additional {$170.00}, I never agreed in writing or orally to pay!
01/18/2018 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • WI
  • 532XX
Web
XXXX XXXX XXXX XXXX a collection agency has contacted me via mail and I 've never given them my address. They are reporting fraudulently on my credit report for XXXX, it was removed from XXXX. I was in chapter XXXX the summer of 2013 and did n't discharge until XXXX. The original creditor was XXXX XXXX XXXX XXXX which I rented as part of my Car insurance and they are saying I owe them. Which I do n't because anything associated with this car accident was included in my bankruptcy.
09/10/2019 No
  • Vehicle loan or lease
  • Lease
  • Getting a loan or lease
  • Confusing or misleading advertising
  • IA
  • 50265
Web
A while back I tried to take out a personal loan through Enterprise Rent a Car for a used car in XXXX, IA looking at buying a vehicle. The address is at XXXX XXXX XXXX, XXXX, IA XXXX. The issue lies that after trying to finances arranged to help pay for the vehicle, they denied me for the loan after taking too long. I would like mediation of this issue and please follow up with my self directly. I can be reached at mobile phone number ( XXXX ) XXXX.
08/26/2021 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • GA
  • 30046
Web
enterprise pushed through XXXX dollars onto my XXXX XXXX credit card without authorization and fraudulently. a year later pushed through XXXX on my adult daughter 's XXXX XXXX card, fraudulently.
10/02/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • IA
  • 50265
Web
09/21/2017 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • OH
  • 44121
Web
05/27/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • MO
  • 63385
Web
10/19/2013 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 45638
Web