| 10/25/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Managing, opening, or closing account
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Web |
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Open tickets XXXX ) I am sending this letter today to express my complete sadness and discomfort with your services. As with all things there will be times when issues arise and even in ones efforts to resolve them effectively and sufficiently, there will be failures ; however in the case of this technical revamp Rush has proven to be incompetent.
IT implementation is not my area of expertise however in my opinion a little more strategic planning may have been in the best interest of the customer, as well as the company 's brand ; which is now being viewed as negative. I assume one would have created a few mock situations, running them completely through, as a proactive approach and a way to resolve root causes in a timely manner.
Please understand I have been a customer with Rush since it launched, give or take a year. Although the card is not the best of them currently in the market, I have prided myself on being involved in what appeared to be a company that believed in the underbanked and had the backing of XXXX XXXX, who outside of rush I respect. Rush vision was to provide financial power to those who are/were underbanked, have the desire to establish credit or rebuild credit, among other things.
In addition to this I have even recommended family and friends who really had no desire to have a Rush card get one, as this allowed us to transfer money from one card to another for XXXX versus using XXXX XXXX or XXXX = Financial power/flexibility. By the way this service is no longer working ; which means there is no need for them or even myself to stay with Rush. Understand, I am very loyal and despite me being able to use a normal bank I enjoy the transfer to transfer card feature and would much rather not jump ship.
To date the changes made within the customer service department and its procedures I have embraced ; however I am at wits end. With all due respect, I am a person that believes in empowering people from all walks of life, but considering one is in a financial bind due to rush, having a person with a language barrier answering questions with lack of knowledge is extremely frustrating. In my opinion despite ones background we all deserve equal opportunity however Rush has not provided their workers with the adequate tools to successfully address the current needs.
Instead customer service places you on hold for over XXXX mins, then the phone lines disconnect. Please see below example A. of just one of my many calls to Rush, where I was on hold for a long time and then line disconnected.
Also to add assault to injury on my part, I either lost my wallet or it was stolen, needless to say, as normal immediately I contacted Rush by phone and email to freeze, or deactivate the card, and to no avail, due to the IT issues.
Below is a chain of events about this communication, and by the way the card is still active, and still in risk of someone using it unauthorized.
At this point, I do not know what to do because my direct deposit is being issued to this active, but lost card. I have since contacted my HR department who is trying to stop the transaction and issue a live check ; which puts me in further issues, as I will be out of state on payday and will not have any funds or ways to cash the check. My desire was to have the lost/stolen card cancelled and a new one expedited to me over night ; however in not being able to speak to anyone at Rush, this is not feasible again.
As you can see Rush team, what should have been a simple IT enhancement, has turned into a financial Amputation, for those of us who believe in you. I have had to use XXXX XXXX to secure funds for my rent, I have had to pay things online with a card I do not have with the hopes whoever finds it does n't use it. I am extremely scared to cancel my ( currently lost ) card because at the least when and if my direct deposit hits
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| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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On XXXX/XXXX/15 I noticed some suspicious activity on my RushCard. I called RushCard and agreed for them to cancel my present card. XXXX asked if I wanted the replacement card to be expedited for a fee of {$30.00}, which I agreed to, since I knew my direct deposit would be posting the up coming Thursday. I asked for a tracking number and she said to call back in XXXX hours and one would be provided to me.
XXXX/XXXX/15 - Called RushCard to acquire the tracking number for my replacement card. The {$30.00} was deducted from my RushCard on XXXX/XXXX/15. XXXX stated they still did n't have a tracking number and to call back in XXXX hours.
XXXX/XXXX/15 - Called Rush to acquire the tracking number for my replacement card and ask when I would be receiving my replacement card. XXXX said the expedite time is XXXX business days, not including the holiday.
XXXX/XXXX/15 - Called RushCard to acquire the tracking number for my replacement card. They could not give me one due to the system maintenance glitch, but XXXX said you will for sure get your card tomorrow.
XXXX/XXXX/15 - No Replacement Card. Called RushCard, XXXX says that for sure you will get it tomorrow, just be patient.
XXXX/XXXX/15 - No Replacement Card. Called RushCard. XXXX says that due to the system maintenance glitch she can not access my account to track the card. I told her that my direct deposit has n't posted on my account. She said due to the system maintenance glitch, all direct deposits will post on your actual paydate, which mine was XXXX/XXXX/15.
XXXX - No Replacement Card and No Direct Deposit in my account. I call RushCard and on hold for over XXXX hours to be hung up on. I call back again, over XXXX times and the phone just rings and hangs up.
XXXX - No Replacement Card and No Direct Deposit in my account. I call RushCard and on hold for over XXXX XXXX hours. I talk to XXXX and she states that she can not access my account to find out about my replacement card and my direct deposit. She says there is nothing she can do, but that the problem will be fixed in XXXX hours and asked for my phone number, as someone will call me back when the system is up and running again.
XXXX - No replacement card and No direct deposit posted to my account. I ca n't even access my account online. I call RushCard over XXXX times to be hung up on. I finally call at XXXX XXXX and get a hold of XXXX. He says that he ca n't access my account due to the system maintenance issue, but that my direct deposit is showing " on his end '', that it is in my account. I request a refund for {$30.00} since my replacement card was never received or expedited and asked for a tracking number again. He told me to call XXXX. I told him XXXX ca n't do anything without a tracking number. He apologizes and says he ca n't help me.
XXXX to XXXX - I call RushCard every day at all hours of the day for the phone to ring and ring and then hang up.
XXXX - I call RushCard to get information about my replacement card and my direct deposit. I talk to XXXX and she says their system is down and ca n't help me.
XXXX - I call RushCard to be on hold for over XXXX hours and then the phone just hangs up.
XXXX - I call Rushcard and on hold for over XXXX hours again. I talk to XXXX and tell him to cancel my account and send me my funds via a check that are in my account including the {$30.00} expediting fee. He says he ca n't do that because they are still dealing with the system glitch problem and no checks can be cut for funds in customers account.
You can absolutely get no-where with these incompetent RushCard representatives.
RushCard has stole my hard earned money for one weeks pay that I should have had access to on XXXX/XXXX/15.
I do n't where to turn to get my one weeks pay from them.
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| 11/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Account opening, closing, or management
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Web |
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I have been a member with Rushcard for about two years now and up until recently I have been 110 % satisfied. I misplaced my card prompting me to contact Rushcard to request a new one. Rushcard was kind enough to expedite my new card and I received it two days later. The problem that I have been having is that I can not get my new card activated. I received the card on XXXX/XXXX/15, I contacted the activation hotline where it asked me for the last XXXX of my social then to enter my XXXX digit card number and it automatically transfers me to a rep. I thought that was weird so I hung up before I got the rep and called back it asked for the same info again and automatically transferred me once again. So I spoke to the rep explained to him I am trying to activate my card and the activation line is not allowing me. The rep asked me to call the activation line on another phone put it on speaker so he could hear what it was saying. I told him I could not do that as I am on my cellphone. He pretty much avoided what I said regarding the activation line not working and offered to transfer me to the line to create a pin. So I decided to give it a try it would ask me for information then transfer me to a rep once again. I explain to the next rep what happened and he told me the activation line is down and there is a long wait to speak to a rep because they have been activating cards manually. I wondered why the previous rep did not supply me with that information. So he then sends me to a rep who is supposedly activating cards manually. I explained to her what is going on and she apologizes and offers to submit a email to corporate for my card to be activated manually. She places me on hold for about 15 min then come back on and tells me the email was sent out to corporate. Hung the phone up the next day, decided to go onto the Rushcard app and try to add my new card and an error message stating this format is no longer supported continued to pop up. I called Rushcard to verify if my card has been activated and the rep I got was completely clueless as to what I was talking about. I explained the previous rep would be submitting a email to corporate and my acct should be activated I told him another rep said the activation line is down etc. He did not know what I was talking about he kept asking if I created a pin number for the card and multiple times I explained I can not activate my card because it keeps transferring me to a rep so how would I be setting a pin. He disregarded what I said and offered to transfer me to the pin line to try to set the pin up. I declined and asked for a supervisor where I sat on hold for almost 35 min. I disconnected after no one coming back on the line. I went online where I tried to activate my card through the website ; I got another error message stating there is a URL mismatch. I emailed Rushcard with a complaint, they responded asking me for my new card information when I submitted that I never received a response. It is now XXXX/XXXX/2015 I am yet to access my money, activate my card, or receive a response or any type of help from Rushcard. I do not think it is fair or right that this company is able to do this. I have contacted this company today and I sat on hold for 45 min.
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| 11/11/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I could almost check each and every one above. Rush card had a system update on XX/XX/XXXX. I had funds added to my account on XX/XX/XXXX. Funds I had XXXX XXXX to me to help out on bills I had. My car payment. Well I called in for a replacement card with mine being damaged. I was told 7 to 10 days. 2 weeks later still no replacement card. Then finally it came in the mail. I opened it to realize it was the same numbers just different expiration dates and different XXXX numbers on the back of the card. Didnt think anything of it. Well after calling for another 2 weeks i recieved my funds on my card XX/XX/2015. So the system told me my card was activated as well. One problem i had i couldnt remember the pin number so i called. Put my info in with new XXXX digit code on back and the operator told me wrong number. After a few times i tried my previous XXXX code from my first card and it still told me the same thing. So i got transfered to soneone i could speak to. Which shocked me. Few weeks prior i would have to select the feature of applying for a new card to talk to anyone live. So the gentleman told me i should have not gotten the same number when they replace card came in. I told him its not lost, no one has it. I had just damaged it accidently and i couldnt use it at all to swipe or to withdrawl. So didnt see how it would really make a difference. So, now once again he deactivated the card and sent me out a new one. Today is Wednesday and he told me it would be here Friday. I am wondering if this is the start of another two week checking my mail box to no card. Or better yet get charged for another replacement card that is sent quicker which costs more money. Someone has to pay for it. Either way I am back at square one with a XXXX Dodge Avenger that is about to be in a reporting for non payment which will effect my credit. I have been trying to play catch up for a month now and i am still struggling being a single mom with XXXX children who i dont get any support for. So, i dont just have that kind of money to throw away or wait for. When i got this prepaid card i didnt think their was ever going to be such a hassel. Boy was i wrong. Makes we want to stick to the local banks where i can actually go in and see and talk to someone when issues arise.
I guess i am wondering what Rushcard is going to do to help me when my car payment goes over a 30 day late payment where my account will be considered delinquent. They report me to all three major credit bureos. Which i spent over a year paying an agency to help get my credit half way decent. Now, a gliche, update system, whatever Rushcard 's excuses were, once again in a diffrent aspect is back to square one. Please get this fixed and help me out so I can get my fiancial statements up to date and live my life stress free again. Never would imagine this would or even could happen until it has to me.
Also a little helpful note. It would be a little stressfree to be able to speak to someone that understands me and well as i can understand them.
Once again. I just want to be able to get to my funds as well as making sure my car doesnt get reported to consumer reports.
Thanks
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| 10/27/2015 |
Yes |
- Prepaid card
- Transit card
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Web |
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RushCard ( UniRush, LLC, XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, and XXXX ) was going through a tech update. During this process, the entirety of cardholders ' accounts were unavailable for a few hours, which is understandable. However, now, 2 weeks later, a lot of cardholders ' accounts are still unavailable and people are unable to access their account ( some reporting that RushCard is unable to even locate their account ), others reporting that they had funds in their account and now the funds are missing or gone and RushCard has no idea where they went to. I personally was not affected for any type of direct deposit or card-to-card transfer or anything of the sort, but I DID have funds and felt unsafe at loading my card for fear of not being able to acccess the funds. I am reporting the aforementioned entities as fraudulent ( not a scam ; I 've been a loyal customer since 2009 and nothing like this has ever happened ) in the way they handle business. Some cardholders are even reporting that customer service representatives are even taunting them, claiming they got their funds on their cards from RushCard, yet people who are working and things have n't. It 's quite disheartening. Some are reporting that RushCard ca n't even locate their accounts, as if they were never a customer to begin with. Some say they call and are on the line for quite an extended period of time, while others are simply hung up on and have to call back, making them feel hopeless. Some have to go to other banks to take out loans, others going to payday loan places so they can pay bills and provide food for themselves and/or their loved ones, gas for getting to and from work, etc. XXXX cardholder claimed she received a phone call from RushCard stating they are " investigating accounts XXXX by XXXX '' and she will have to wait to get any of her stolen money back. She asked the RushCard customer support representative " how do I eat in the mean time '' and the rep said suggested her " local church or soup kitchen. " I have no idea what the majority of these cardholders are facing and it sickens and disgusts me that RushCard would do this and say things of this nature to cardholders, working-class people and people who receive a monthly check, some still waiting for it to deposit.
How are people supposed to live and survive like that with a company who does these types of things? How are we supposed to entrust our funds and account information to a company, while having a nice record previously, now has XXXX that is quite less than stellar, and expect to be ok with this? I 'm only speaking on my behalf with examples in the text here. I do hope something comes of this because I, for XXXX, was completely thrown by this. I 'd always trusted RushCard, but not now. I am also hearing reports of RushCard funding people {$25.00} or {$75.00} or such for " system outage '' fees. I suppose this is hush money or to keep them from filing? No idea.
Whatever the case is, cardholders are fed up and we need and demand action against RushCard and its subsidiaries.
Thank you for reading.
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| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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This is regarding my Rushcard prepaid card. They switched processing companies on the XXXX I believe. Since then, People have not been able to access their money, have had money disappear from their accounts, etc. If you go to the rushcard page on XXXX, you can see in detail the struggles people have faced. Some have been evicted from their homes, lost their cars, and not been able to buy essential things like food.
As for me, I lost my card and requested a replacement card. Since this system outage, I have not been able to access the {$140.00} that was in there when I still had the old card. Since I could access the funds for myself, I decided to just pay the {$140.00} through their bill pay feature to my landlord. I have used their bill pay service in the past to pay my rent and electricity bill. I sent this money to my landlord on the XXXX. She usually receives the money within a week. I called her yesterday ( the XXXX ) and she told me she had not received a check in the mail. I fear that even though it said it was sent on the XXXX it was, in fact, not. My direct deposit from social security was loaded on the XXXX. It is still in my account BUT I can not access it because I can not activate or set a pin for my new card. I have called XXXX different numbers to set my pin on the automated system only to be transferred to a live customer service representative. They would transfer me to a supervisor, or another number where I could supposedly activate my card. I was either put on hold with no one answering or directed to an automated system that asked me to enter my social security number and the system would say " Sorry I did not get that '' when I entered my SS #. I have been without money since this transition/outage occurred. It has been THREE WEEKS that have passed where I and others have not been able to use their card but it was " blocked '' or " pending activation '' ( which is what my account says on the webpage. I have been going to the food bank during this time with my social worker to get food. I have been without basic necessities such as toilet paper, food for my cats, etc. My main concern is being able to pay my rent and utilities and recovering the {$140.00} that I do not believe was sent to my landlord. As soon as I can recover my funds completely I am switching to a credit union. Naturally this whole situation has caused me stress, anxiety and anger. I can not conceive of a system change that takes 3 WEEKS to work properly. This is completely unacceptable and the worst customer service imaginable.XXXX has stated that he is setting up a " XXXX dollar '' fund to reimburse those that have incurred late fees or any other damages but he stated also you had to submit proof of this.
I beg of anyone to help me get my card activated and a pin set up so I can withdraw my funds and pay my bills so my situation does not get serious with eviction or being severely behind on my bills. I will not allow myself to be in such a situation! My solution to all this is very simple. Let me withdraw my money so I can leave rushcard and get on with my life!!
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| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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I have a Rushcard that I use to make Direct Deposits for on my payroll every 2 weeks. I received an email that they were having some maintenance done with their website on XXXX/XXXX/15. On XXXX/XXXX/15 there was another email stating to take any funds out of the card just in case it was needed while the maintenance was still in progress. I had no funds in there at the time. On Wednesday night XXXX/XXXX/15 my direct deposit was supposed to hit my account and then I usually withdraw the funds the next day. Since XXXX/XXXX/15, I have not been able to get my funds out of my card. My card says my account is inactive. The website will say my funds are there but then the day after it would show as XXXX dollars.When calling the company for more information it either rings and hangs up, or when they answer it is a " our systems are down '' speech and unable to see your account please call tomorrow. I have relentlessly called them every day twice a day, on hold for 3 hours, emailed them over 20 times to their email address XXXXXXXXXXXX. I have XXXX messaged them over 30 times. Then on Sunday XXXX/XXXX/15, my account stated my deposit was there on another card I had previously but that one expired on XX/XX/2015. Since then they issued me a new caed which expires in 2018. This is still the case. I can not access my funds in any way at all. I get nothing but no explanations on the phone when you speak with agents. They are not in XXXX but outsourced from XXXX. They say they will call you back but they do n't. I still have not had any of my money returned to me since this has happened and there should not be any excuse for them not to update the card with the money unless they have taken it and are not saying so. My livelihood depends on my payroll checks, If I do n't have then bills will not get paid, there will be no food on the table, I take the bus to work so no bus fare, and my dog whom i love very much has no food to eat as well. I do n't have it as bad as the XXXX people who have been affected by this. But it is still my earnings that I worked hard for and I should not have to wait for them to give me what is rightfully mine. I called my HR payroll department and because it was posted as " received fund '' from Rushcard as it seemed to be an open account at the time, they are unable to reverse the money to cut me a live check. I am one of the many who needs this to be corrected and as soon as I am able to I am going to take all of my money and burn the Rushcard into ashes. But in the meantime I still need my money and it has not been resolved. This is not how a business is run especially if involves money and banking. If this was just a technical issue then there are ways to get the money back. They could issue checks. They could issue money orders. But instead they ignore our emails, avoid our calls, lie to us on the media, and the contract says no arbitration allowed. There has to be some justice done to get this corrected.
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| 05/15/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
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Web |
Servicemember |
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Listed below is an email I sent this organization yesterday and today. In XXXX 2017 I purchased a TV using a XXXX XXXX and my Rush pre-paid debit card that I have my payroll load every other week. The TV became defective and XXXX XXXX allowed me to return the TV for a full refund. Instead of using the XXXX XXXX the sales associate put the full refund back on the Rush Card be cause the sales clerk was having issues with the system. I never knew this was a violation for XXXX or cause an issue with m y Debit Card. When I went to use my card the following day I found out there was a hold on my account. Instead of the co mpany placing a hold just the refund they have frozen the complete account including my payroll funds. For the pa st three da ys I have not been able to reach anyone from the company. The customer service agent in a third world country is unable to help me. After sending o ver 100 emails I fin ally, did receive a response from their office. I was told from a XXXX to fax in my id and original receipt which I do not. All I had was the receipt of the transaction that happen ed two da ys ago. At this point I ask that your company do a complete investigation and hopefully help me with having the hold released on my account. EMAIL sent to the Corporate offi ce. To Whom it may concern : I have been a customer with Rush Card for sev eral years and since this organization has a license with your company, I feel this issue needs the utmost attention. A few days ago I had returned a TV at XXXX XXXX due to this item being defected. The transaction was processed and a credit was posted to my card. This is where the issue begins. On Friday the XXXX of XXXX any transactions I have made using my card were denied. I have tried to reach the customer service department, however they are located in the XXXX and they do not speak English. Apparently, RushCard and XXXX has my account on hold and blocked all of my transactions for some bizarre reason. I was told to call the corporate office because I had a credit post to my account? Apparently, the corporate office is not open or there is no one in the XXXX to resolve this issue. I have called every number that I can find with Rushcard and no one is available to help its customers. Since, Rushcard has ruined my XXXX XXXX weekend, and unable to visit my family, this will become a public relations nightmare for everyone. I completely understand about security with a bank and a credit card, but this company should not be able to just freeze an account without calling its customers. This is not customer service nor how a bank should treat its customers. I hope your organization will revoke its license with Rush Card. Y ou would think that after the XXXX dollar lawsuit and a new CEO this organization would learn how to treat its customers.
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| 06/18/2016 |
Yes |
- Prepaid card
- Other special purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I had the Rushcard since XX/XX/XXXX. XX/XX/XXXX they were having technical issues and people were not able to access their money. They stated that they would be compensating it 's customers for the problems they encountered just as I was in the process of moving my direct deposit from them. I opened a XXXX account and have been with them since. Recently, I wanted to go back to Rushcard because I liked getting paid 2 days earlier. On or about XXXX/XXXX/XXXX, I called Rushcard to make sure everything was ok with their system and if my account was ok for direct deposit again. I was told that everything was good, thanked me for being a customer since XX/XX/XXXX and never mentioned any negative balance. I was in contact with Rushcard for over a week before my direct deposit went in and.no one ever mentioned a negative balance until I called them about not receiving my pay. Rushcard is saying that they deposited my payroll twice in error. From XX/XX/XXXX I was never contacted about this. I am a XXXXyr old grandmother of XXXX on a budget and they just took my entire paycheck, XXXX. I had to borrow money to pay my rent. I can not pay my utilities. I called and begged them to make some kind of payment arrangement with me but not to take my entire pay. They told me they would escalate the issue and it would take 2 business days. This was on Friday XXXX/XXXX/XXXX. I called them back after not hearing anything on Wednesday XXXX/XXXX/XXXX and was told my money would be posted back to my account in 2 business days. When I called back on Thursday about not seeing my next paycheck I was told that the information about the pay they took going back to my account was incorrect. I was counting on this, making promises to my bill companies and all. She said if no one contacted me in 2 business days, that meant the escalation was denied..This is a huge huge loss I can not have. I will be in the dark, my cable and car will be gone. Rushcard should not be able to make people suffer for their mistakes. i thought the extra money was the compensation rushcard was giving customers. They never said how much or when they would be doing it. I am perfectly willing to pay the money back but not like this. I am suffering a great deal. My bills were already late so now i am in desperate trouble. These people can not get away with this! I am going back to XXXX. I would have never gone back to a company knowing i took funds from them. I did not know and they never told me, just took my money. I will also lose my health insurance which i desperately need. I need help, please!
Thank you in advance for anything that you can do.
God Bless You!
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| 02/14/2016 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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I have been with Rushcard since XXXX, and this year as been the worst experience I have had with this company. In XXXX of XXXX I received XXXX fraudulent charges from XXXX different XXXX in GA within a minute apart. At the time of the charges I was at work in XXXX, FL. I contacted Rushcard and reported the charges. They advised me I had to fill a form and send it back and after 10 days I will receive a provisional credit. I received the credit. Fast forward to XXXX XXXX and i was charged again for the same charges, being advised that they did not find anything wrong with these charges, but they can not advise me of their finding or anything. Every time i call i am being advised of misinformation from the reps, they are not nice and do not care. They have an oh well attitude. I also received a new card and for the past 3 days I am unable to access any funds from card because the security code on the back of the card is not good. I spoke to someone on XXXX XXXX, XXXX at XXXX and they advise that they will be expediting my issue to corporate so that they can manually activate the card and it will be completed in 24 hours. i called back later that day to check the status and i was told that it was never expedited and they were doing it then and that was at XXXX. I called back on Friday and was advised that it takes 1-2 business for expedited issues and Monday was holiday so my issue will not be resolved until Tuesday or Wednesday. So now i have no access to my money, or direct deposit. I am unable to buy food for my child, put gas in my car, purchase my child 's medication or pay my cell phone bill because the people at Rushcard keep telling me sorry for the inconvenience. Currently my cellphone will be off because i have no access to pay for it and my life is going downhill because i can not pay my bills. and they are basically telling me i have to go almost a whole week with NO MONEY!!!!!! That is not fair and that is not how you treat customers. This as cause me so much stress and grief that i do not know what i am going to do and no one there seems or want to help or attempt to help or care about the fact that i have a child that i need to take care of and i only have {$2.00} dollars to my name and i am a single parent. I would not recommend this company to no one because when it comes to solving problems they are not good at it and they do not care that you have a life as well and everything as to be done with sending an email. And their phone system for some reasons always hangs up on you.
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| 04/26/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
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Web |
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I was aware that m y card ha d an expiration date of X/2017 .. . and I have not received a new card yet. So I used this current card be lieving it would still be active until the end of XXXX . When my purchase was declined, I went t o the Rus hcard site to view my account. I saw that on X/XX/2017 ( same day ) m y government XXXX benefits had posted. Due to having trouble in the past with Rushcard ( not receiving money due ), I did research and saw that there were many complaints against Rushcard, so on XX/XX/XXXX , I went to the Social Securi ty office an d told them that I did not trust this company and wanted my direct deposits stopped. Due to it being so late in the month, they could n ot stop the p ayment for XXXX , but as of XXXX , no further deposits will be made to my Rushcard account. I was t old by the re presentative who served me that if I have any problems with my XXXX deposit with this financial institution to report it to Social Security Administration. As I had feared, I have fallen victim to Rushcard 's scam. When I go online to their site, I see my funds were posted but they are not posted to the card that expires at the end of this month. They are posted onto a n ew card ( that does not s how full acct number but does show hte same ending of XXXX as the soon to expire card ). It ha s a button to click that says activate, but, when asked fo r the security digits on the back of card ... the number from my current card do es not work ( of course ), and I have no new card that has been sent to me. The site does not allow me to update my address ( I have moved ), and no forwarded mail from Rushcard. The site will not allow me to do anything, as it is showing the funds are on an unactivated card. When I call the numbers provided ( including the headquarters in XXXX ), I am unable to get anyon e on the phone to answer my questions. Neither was I able to transfer my funds to anothe r card member ( with is an option ) ... or do bill pay. I am on XXXX and depending on my benefits to pay bills. I am afraid that if Social Security can not send another check, then I may become homeless again. I can not ac tivate a card that I do not have, neither speak to any representative. I am certain I have been scammed and funds being held. When I c all the headquarters phone number, a voice recording comes on and says this card can not be activated. Please help me if you can. Thank you.
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| 05/24/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Privacy issues
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Web |
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My name is XXXX XXXX and I filed my tax return and got a Rush Card so I would n't have to disclose my banking information which now seems like it may have been a terrible idea. On XXXX XXXX the amount of {$2900.00} was uploaded onto my XXXX rush card I was told that it would take longer for the money to be processed so I was n't even aware of the money on the card until XXXX XXXX . The next day I was then locked out of my rush card and i stayed locked out for a few days after that. It would not work and whom ever was responsible put a pass code on my account they also changed the address to an unknown address in Delaware, they then changed the email on the account to an unknown email. I regained access to the account they then provided the false address to me, I then changed the address back to my correct address, well at least I thought I did. At that time I was told by a representative that my dispute process had then started the date was XXXX XXXX and once I filled out the form and sent it back I would be provided a provisional credit to my account in the amount of {$2500.00}. XXXX weeks later i still was not provided the credit to my account. I also made a request to receive the dispute form by email ( which they still had the wrong email and address ) because they said it would take XXXX days by mail, so I again made another request to change the email and address to my correct information for the second time. I faxed the form back XXXX XXXX around XXXX XXXX then called to confirm they received it, which they said they did. In between I called to check on the credit which I was told I would be receiving on XXXX XXXX from XXXX XXXX XXXX , then the XXXX as well. I was then told I would not be receiving the provisional credit and when i asked why they did n't have an answer for me they only said I would have to wait until they reached the resolution on the case which would take XXXX days so I was told to just wait. Frustrated and upset I waited again for another few weeks on XXXX XXXX XXXX XXXX I called to check the status of the case i was then told there was no error found and that there was no one higher for me to take to and there was once again no explanation. i then contacted CFPB. A police report was filed the day the dispute was filed.
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| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Account opening, closing, or management
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Web |
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I am a rush card customer and I called to replace a card. The first time I am replacing a card. I was charged a fee when I was told I was n't going to be. so I called to dispute the XXXX $ fee I was told 1-2 business days it would be removed it has been a week it is still there. This is after I had to argue with a lady to tell her that I have never replaced a card before because she kept telling me I did, when the previous person had confirmed with me that I had not and it would be sent free of charge. I also needed to dispute a charge that was charged twice and they sent me the dispute paper I faxed it and they do n't know if they got it. I was calling for 3 days the phone kept ringing and hanging up telling me my social was wrong, or would just keep me on hold and hang up or would n't ring at all. This morning XXXX/XXXX/2015 I attempted to call and it keeps hanging up. I have been waiting for a replacement card for 11 days. I received the dispute paper that I requested after a replacement card. My direct deposit has not come in on time and they said they have n't received it when all of sudden the week of the outage the direct deposit is late. I can not get into my online account because it was locked I do n't know why, I cant reset it because I am still waiting for a card so I have no idea how much money is in my account now and there is n't anything they can do. This is very unprofessional if you do n't have the money or technology required to do a update do n't do it because XXXX customers are dependent on you for a means of living. This is sad, a XXXX owned business that I truly believe was great has turned into a major disappointment. XXXX XXXX get it together. Praying for those affected ARE YOU KIDDING ME? We are n't dying but who knows someone might since they cant access there funds for medicine or even food. My heat payment is late and there is n't anything I can do. You said you will call people if the DM you on XXXX that they are still having a problem! What difference does that make because they would be talking to you? Like come on this is serious! you have money, and you created rush card for those that you believe needed the help now what do you call this! SAD! Get it together!!! UNCLE RUSH!!! The apologizes, prayers and promises do not improve anything.
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| 11/06/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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On approximately the first week XX/XX/XXXX I filed a dispute complaint of fraudulent charges with Rush Card. During the investigation, they stopped usage of my current debit card and issued me a new card. Upon receiving the new card, the company was in the midst of a very large upgrade to their services. When I went to activate my new debit card, it would not accept the information via telephone to activate the new card. Upon logging in online, I noticed that the new card displayed online on my account did not match the one I received in the mail. Due to the large epically failed overhaul, I was not able to reach customer service via telephone for the first 24 hours. During this time, I sent an email and was issued a ticket number and an automated response saying they would respond within 12 hours. As of XXXX/XXXX/2015, I still have not received a response. I have gotten thru to customer service after several failed attempts and was given a response that " I need to wait for the website overhaul to finish and the account numbers would be updated. That never happened either. I have been put on hold, hung up on, passed along and still can not access my XXXX payroll deposit that was put in my account on XXXX/XXXX/2015. I talked to customer service last night and they were going to issue me a pin number to resolve this issue but they hung up or disconnected before I could receive the number. I have faxed, called, and emailed numerous times and to numerous affiliates and hit a dead end everytime. I have reached the end where this is no longer acceptable customer service.
After weeks of run-arround and dead ends. Rushcard customer service states that 1. They do not have access to accountholders information and when requesting to consult with supervisor, I was transferred to a person who was able to access my account info but still could not resolve my problem. I have paid {$30.00} for an expidited fee for a replacement card that was blocked before I even received it, and not offered a refund of that {$30.00}. It is XX/XX/XXXX15, and I still can not access my money on this account. Rushcard has no problem deducting fees from the account but claim they can not perform a card to card transfer on their end, even though we have record of them doing this exact thing.
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| 08/08/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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|
Web |
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I believe Rushcard is scamming customers again. I tried to use my RUSHCARD on XX/XX/XXXX about XXXX. My purchase declined although my direct deposit had just been posted. I called Rushcard customer service right then in XXXX at the checkout counter. An agent told me my card had been locked on XX/XX/XXXX due to suspected fraudulent activity. No one contacted me to tell me about the account lock. The agent says they called, texted and emailed, but I never received ANY type of communication from them. They said they were unable to transfer the funds to my wife ; s Rushcard and the only thing they could do was send me a new card to be activated. This takes 7-10 business days and I ca n't wait that long for my money. They said they could send the card with 2 day shipping, but there would be a {$30.00} charge. I refused to accept this and asked for a supervisor. The supervisor told me they would waive the {$30.00} fee since I was upset. I called them back this morning to make sure my card was getting sent out. The agent got a supervisor on the line because the card had not been sent out yet. The supervisor told me they can not waive the {$30.00} fee so I had to pay {$30.00} to get my new card sent to me. I was told the card would be sent out today and arrive by Thursday. However, at this point, I have no trust in their word whatsoever.They have no right to charge me for this. If I had known on XX/XX/XXXX that the account was locked, I would have had time to get the new card before my direct deposit on XX/XX/XXXX. Why would they lock my account and not send a new card right away? I plan to cancel my account as soon as I can get my money out of it. Please investigate this business as I know they wrongfully locked customers accounts in 2015. I have not seen any type of fraudulent activity on the account whatsoever so I fell like this is a cover story for their mistakes. To put the icing on the cake, Rushcard was able to deduct their monthly fee while the account has been so called " locked '' and unable to withdraw from. Due to this issue, I am unable to buy groceries or pay bills for my family. I have XXXX children and a wife to provide for. There is over {$900.00} in my account and I ca n't access it until I receive a new card by mail.
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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Today is XXXX/XXXX/2015 and I still ca n't get my {$1600.00} off my Rushcard!!!! It 's been 8 days!!!
On XXXX XXXX, 2015 Rush Card indicated they were doing a system update, after the update thousands of customers including my self no longer have access to the money on their card. I have direct deposit set up through job that goes directly on to my rush card. They are holding {$1600.00} of my money. I just started my new job and already had to wait 3 weeks for my 1st check. I have called their customer service department over 35 times since XXXX/XXXX/2015, and have either been hung up on, several times, placed on hold before even speaking to a rep for over 3 hours! What company has someone on hold for over 3 hours just to talk to someone. On several occasions I was on hold for over 2 hours just to be disconnected as soon as I asked to speak to a manager. I want my money. I have bills to pay, not to mention I have had to borrow money to pay my light bill that is due today. I have had to catch a ride to work because I do n't have money for gas to get back and forth to my new job. There are XXXX people who are suffering and ca n't get access to their hard earned money, because XXXX ( Rush Card - XXXX XXXX ) is holding peoples money hostage. Not to mention they have a transfer feature on the Rush Card App, that did allow you to transfer money to anther Rush Card, of a friend whose card may be still working : but that mysteriously is n't working. Now that does n't work either. This is ridiculous! I want my money!!!!! {$1600.00} is not a little bit of money! I need my money to pay my bills! Why would XXXX not contact people and offer to send us a certified check???? If XXXX ca n't assist with fixing the problem then, how about you send people 's Direct Deposit back to their employers? How hard is it to just give people their money back??? XXXX & Rush Card are stealing/robbing people by not giving them their money!!!
Desired Resolution : RefundDesired OutcomeSend me my money!!! {$1600.00}!! I want a certified check sent overnight to me ASAP! Close my Rush Card account and never contact me again!!!! I want them to give me my money that I earned and worked hard for!!!!
Please help me!!!
XXXX XXXX XXXX XXXX XXXX.
XXXX, Fl. XXXX
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I have a prepaid debit card with rush card on XXXX XXXX there was supposed to be doing some kind of update to their system and it was only supposed to last a couple of hours here it is 13 days later I 've had XXXX pay checks deposited into this account and I can not access any of my money you call rush card to try to find out what 's going on your on hold for XXXX to XXXX hours once you finally get someone they tell you they ca n't help you because their system is down but most of the time you 're put on hold for XXXX to XXXX hours to pick up and then hang up on you I have changed my direct deposit so no more of my checks will be going into this account but I would like to have access to the money that is on the card now but I called on XXXX XXXX and that was my last straw the customer service rep told me that I should change my direct deposit which I kindly inform her that I already did that I just wanted to know when will I have access to the money that 's on the card right now she told me that it could be weeks before I will have access to that money this situation has caused me and my family unneeded stress in my life my landlord is threatening to evict me before the situation happened I was a little behind with my rent I made an agreement with my landlord I would pay him {$300.00} a week until I was caught up and he would n't evict me and I was doing that until this situation happened now I have missed XXXX payments and my landlord is threatening to evict me I 'm scared that by the time this whole situation is fixed me and my family will be in the streets every customer service rep for Rush card that I have spoken to I have explained the situation to them and they do n't care why they keep saying is they sorry they sorry me sorry I do n't want to hear sorry anymore I want my money how could this be legal that they can hold your money like this and a Rush Card representatives are telling people that the cards are working and that 's a lie my card has n't worked for over 13 days and counting at this point I feel no one at Rush Card cares about me and my family I have XXXX kids that depend on me where we supposed to go if my landlord evict us I hope you can help
|
| 11/10/2015 |
Yes |
- Prepaid card
- Government benefit payment card
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- Unauthorized transactions/trans. issues
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Web |
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I 'm complaining about this rush card service after being a customer for years. The last month has been simply amazing. I took my children out for family dinner night..we decided to go to bbq XXXX for dinner. We 're laughing, eating, talking having a great time out the weather is a nice night considering it was XXXX. The waitress came to our table and asked would there be anything else we would like. My kids and. I were quite full. So we asked for you the bill. It was {$120.00} I gave her my rush card a moment later she said it was declined. Could n't be I asked her to please try it again. My kids looking at me. I 'm feeling a little concerned my self now. As she came back to our table again she said I 'm sorry XXXX . It 's declined. Now of all times this restaurant is crowded. What in the world I 'm going to do. I have no money on me my rush card is all I have. Finally I had to leave my kids at the table and go talk to the manager. Feeling embarrassed and nervous I had to tell the manager there seems to be a problem with my rush card. The manager told me he was going to have to call the cops and that we would be going to jail. What I try to explain .tried to call rush no one was available to help me. I was on hold for XXXX HOUR JUST TO HEAR THEY WERE HAVING DIFFICULTIES WITH THE CARDS AND THEY WORKING ON IT. TO AVOID GETTING THE COPS INVOLVED I HAD TO GIVE UP MY CELLPHONE IN ORDER FOR US TO LEAVE and come back to pick it up when I got the money. Feeling embarrassed with everyone looking and talking I got my XXXX kids and. Left. I just could n't believe it. I called rush from Wednesday XXXX XXXX - XXXX all they could say was they apologize for the inconvenience. They working on it. Day in night I 'm calling I REALLY needed my cell phone just imagining who 's calling. I went the whole weekend with no phone. Monday came I was able to withdraw money to get my phone back. There were still problems with my rush card they could n't access my records. Did n't know who I was. Customers service had me on hold for hours just to say they experience technical difficulties. It 's been a nightmare. A nightmare I 'll tell you.
|
| 04/27/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
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My email to RushCard sums it up : I have called and called today about the transactions in XXXX of my cards. My name is XXXX XXXX card ending in XXXX # # # and XXXX # # # both had transfers and I received confirmation via text and email plus online but talking to your reps they do n't all of a sudden show my missing money!
I 'm very upset about this because. Have been hung up on twice, told that it did n't make sense as if you guys do n't have a glitch on your end. My card went from a successful transfer to showing an {$0.00} bal on card ending in XXXX # # # and my other card XXXX # # # does n't show the {$100.00} added with a new balance of {$100.00} it only shows the {$5.00}.
I asked to escalate this and I asked for a form and was told I can yell, scream and cry but it 's nothing they show so what am I disputing then hung up on! Please review the calls all XXXX of them today.
My cell is XXXX # # - # # # # and I have sent my complaint the the attorney general as well as the XXXX and unclerush XXXX XXXX via XXXX publicly about the errors and treatment today over the phone.
See all attachments as I have also uploaded the screen shots on your web as confirmation that this transferred showed over and over that it was completed and successful. The rep said she did n't see any activity on my card ending in # # XXXX since XXXX XXXX which ca n't be right being that I did a transfer from my card XXXX this morning to my other card and XXXX I tried to transfer it back hours and hours later all said it did via text online and email but yet I do n't have my money it 's not reflecting and has disappeared and no one seems to even see what I 've gotten as alerts about my account!
Where is my money!!!!!!??????? Call and email me today See attached documents and also see online uploads I sent that message last week and I still have n't gotten any replies or phone calls and my cell phone is off, my utility bill is up for disconnect and my rent have been file eviction on because I can not access my account and I 'm missing my money.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
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My issue is with Rushcard XXXX. Earlier this week I received an email stating there was going to be an update that eould cause an outage XXXX. Never would I have imagined an outage would mean an outage of my direct deposit. I can not explain the agony that this has caused my family. We are presently living from paycheck to paycheck like most americans and have {$0.00} to live off of until this matter is resolved. I have made countless attenpts to reach a live representative of Rushcard for an explanation and it seems as if they have completely cut their phones lines off as the automated system does nothing but disconnect the call without connecting to a representative. After doing some online research, I was able to find a phone number XXXX. I called and spoke to a representative named XXXX who was completely rude from the beginning of the call. It seemed as if he was overall frustrated from the XXXX calls that I am sure he received just like mine today. He would not let me complete a sentence, he did not give me an ETA. I asked for his supervisor 's name and he told me XXXX. I asked for the VP of the company 's name and he told me I could look it up on the website. He then proceeded to tell me there was XXXX calls waiting in queue as if it was my problem and hung up the phone in my face. I was unable to get through back through as it was after XXXX hours when i was finally connected to a rep. I was XXXX to the point of tears because I held on the phone for over 30 minutes just to be treated that way. As a consumer and a person who also works XXXX, I know the number XXXX rule is customer service. I am completely paranoid over the fact that my money is lingering out there and the only explanation I have gotten is a pitiful post on Rushcard 's XXXX page from the ownerXXXX. XXXX families are being affected by this " glitch '' and we have yet to get a satisfactory answer. I would really like for someone to assist me as well as the other families as I know this is not the American Way. Someone please help me! Please!
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
UniRush owns RushCard prepaid and on XXXX XXXX, 2015 RushCard was suppose to do maintenance to their website which was suppose to be completed by XXXX then it was XXXX. When I spoke to someone on XX/XX/2015 they claim the problem would be fixed in a few hours once I told them I was n't able to load money on my card. When I called again on XX/XX/2015 and told the representative RushCard had locked my card the representative kept having me put in my information on my online account to the point RushCard had put my account on hold. As of Wednesday XXXX XXXX, 2015 RushCard has Deactivated XXXX if not XXXX of it 's customers cards, locked their accounts, and stolen our funds. Now XXXX hours later customers still have no access to their cards, their money, and when you call RushCard their representatives have such bad broken English, they do n't comprehend English, and they ca n't assist customers. Like many other customers I have to pay bills among other things. At this point customers believe RushCard has stolen everyone 's money and continue to lie about it being an update. I 've never seen any company take XXXX hours to do a system update. UniRush needs to be investigated because they 're holdong customer 's money hostage and do n't give a XXXX what anyone has to do. When you call the UniRush Corporate phone number they never answer and when you call the RushCard customer service number you 're on hold for an hour then you get someone on the phone who ca n't assist you because they ca n't speak English properly.
RushCard first locked my card then they deactivated my card with my money on it and they 've done this to XXXX of other customers as well of their system is giving the wrong information as well as their system told me my card is n't even activated. I 've called their customers service far too many times and have been told XXXX lie after another. They 've refused to compensate their customers for all the inconvenience they 've put us thru and they 're not trying to move fast enough to fix the problem.
|
| 02/21/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
I found that {$300.00} was taken from my account almost over a month ago now. I live in XXXX MD and this transaction occurred in XXXX at an ATM. I was never near this location at all. I called the company immediately as soon as i noticed the funds were deducted from my account. I filed a police report immediately. The same day i submitted the police report and a formal dispute with Rush card. They told me there is nothing you can you will have to wait 10 days for our investigation and on XX/XX/2017 you will get a provisional credit. I called to check the status and they advised i will not be getting a provisional credit because they found no suspicious activity. I have phone recordings of the representatives repeatedly telling me i would get a provisional credit today and was never told anything about the investigation. I would call and be hung up on by multiple representatives and put on hold for two hours at a time being told there is no manager or there is no supervisor then being told that the manager is in a meeting that they dont know how long will last. I was promised calls backs at least 10 times from managers i never received. I have been a customer of this company for 4 years and never had anything like this happen because i protect my information. i dont believe this card company has done all it can to protect my information and this is why this is happening. I was left with my money for over a month now and my children need things. I advised the company of this and asked if there was an expedited process and i got the run around and got hung up. i was forced to wait on paying important bill and now i still dont have my money back. I know my rights and i have given this company everything that they have asked for. I used my card in XXXX Maryland around the same time it was used in Pennsylvania according to rush card representatives. how can i be in two places at one time this is impossible. i did not authorize this transaction and i would like to take legal action against the company.
|
| 09/23/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
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Web |
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When I received my income tax with rushcard in XXXX. I had damaged my card and called for a new one, weeks later I notced I stI 'll have n't received my replacement card I called them and asked what was going on. They told me thy had already sent it out and I sold have reicieved it by now. They went on to tell me what address they sent it to wic was not mine. I had been usin the same address for rush card since XXXX. I do n't know how they got the one that they " sent it to ''. The balance of my account gets sent to me everyday via email and txts. I noticed that I had not XXXX a text from this card I never received stating my balance was XXXX cents. And immediantly called rush card to see what had happened. They told me my card had been activated and used. I told them that it was n't me who did it and tmso they hsd me file a dispute report for all transactions made on that card. It has been since XXXX XXXX that I have been dealing with this. Months later I was told by me calling cm rushcard to ask for an update they told me that all the funds I disputed was going to be returned to me wich was {$800.00}. I was happy, they then told me they will send me a new card. I waited and waited for it to show up and nothing came. I called them back and they said for security reasson I needed to send identification. All the documents were faxed to them and I still have n't received anything. Today I got an email saying that {$72.00} was credited to my account. I again immediantly called them to see why is it so low.?? They told me that there were only XXXX disputes that were fon in my favor. But months ago they told me that allll of t he disputed would be credited to me. I feel lied to, scammed, and chested out of my hard earned money. This isnt fair. I do n't trust anything they say. And I demand answers please help me. It 's been since XXXX I have been waiting for all of my money and today I found out that I 'm only getting not even 10 % back. My email is XXXXXXXXXXXX my phone number is XXXX. Thank you
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
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On XXXX/XXXX/2015 I should have received my direct deposit from my job that was sent to Rushcard to deposit on my account. It was not posted that night the next morning I called to see what was going on but I could n't get through, I figured it would be on there the following morning when I went to work.XX/XX/2015 I went to work and checked my Rushcard app on my phone to see if my money was there because I had n't received my text message saying it was there, when I looked it said I had XXXX from a Process credit. On XXXX/XXXX/2015 I went to the bank to withdraw my money to pay my bills and my card was declined so I pulled my app up for the teller and showed him it was there so he ran it again. The second time he ran my Rushcard my account went to XXXX, I let him know that he got the money because my balance went to XXXX, He stated ma'am your card declined and it did n't give me your money, How embarrassing! So I went to work and that night I was able to get ahold of a representative for Rushcard after being on hold for an hour, they explained that my direct deposit was safe and they were working through some glitches and it would be posted soon but could n't give me a day or time. Long story short.. it is now XXXX/XXXX/2015 and I still have not received my direct deposit from XXXX/XXXX/2015 from my job that was sent to Rushcard. I have spoke with several different CSR and have been told a lie everytime I 've called.. It feels like I was stolen from because they will not give me what I have worked for. I had to go take out a loan just to pay my bills and to keep from loosing my car because Rushcard wo n't give me what is owed to me.. Every time I call Rushcard and put my information in it will ring three times then hang up. I have switched my direct deposit over to someone else now so that I wo n't have to worry about this anymore but Rushcard owes me {$580.00} and I want my money. I have my paycheck stub and all my Rushcard transaction history printed for proof of what they owe me.
|
| 11/05/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
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I am one of Rush card user, I have been really stressed out from this matter. I got behind on my rent, lights, and other bills, as well as my storage. My daughter purchased my medicines, and also had to buy me food and personal items. I finally got my money on the XXXX XXXX after being told that the card was to be locked for one day XXXX XXXX, I spend so much money back and forth to the ATM machine checking to see if my money was there having to pay people for, and for helping me.I could n't get my own money. Rush Card only want to give us a few months without having to pay for monthly fees. Not caring how stressed I am and the head aches I been having and still having because I am broke now, after having to pay out all my money I get Social Security and XXXX, I am on a fixed income, now I wo n't have anything for XXXX. I had problem sleeping for so man nights and still wondering what I going to do about the rest of the month, since I only get money once a month This is all because of something they messed up.. Then they have you on hold for hours, I could n't check my card online. They say just go to the ATM, and see if you can get anything out, we working on it. I have been with Rushcard for over 8 years and I have been locked out of my online account before, but they help me reset my password. Then money come up missing, and I was told it 's because the merchant got their money, but at the time I made the purchase my balance go down, then more money come out and I know I had n't made any new purchases. This is so sad that poor people has to go through this. I filed a complaint with XXXX, and I am searching hard looking for a lawyer that handles Class Action Law Suits. XXXX XXXX and his Rush Card should pay us for what we are, and have went though. Giving us a no fee deal is nothing, like that makes up for everything. Somebody " Please Help Us '' I am so done with this Card I can send you my late bills receipts or what I have and statements from those I borrowed money from.
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| 10/22/2015 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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Hello, my name is XXXX XXXX my phone number is XXXX and email address is XXXXXXXXXXXX.
First I would like to state that I have been a member with rushcard XXXX XX/XX/XXXX. On Monday XXXX XXXX they did a system update. i guess while updating there system a glitch happened. The glitch has left a lot of people unable to access there funds. i have not been able to access, y money sense the day of the update. i have not been able to put put gas in my car, pay for my child 's day care, get food and a number of other things. the most disappointing thing about it, when you call to speak with someone in regards to the issues, you cant speak with no one. I have waited on hold for hours and still the phone just hangs up. I am out of town working, with no family or anything so its really hard for me to get money. By the grace XXXX I have made it work for me adn my daughter who is XXXX years old. I have not been able to pay my car note or even the Insurance. I was subpoenaed to court XX/XX/XXXX XXXX and was n't able to make it to court because I could n't get a flight out of town, because I could n't get any money off my card. Now I have my finance company calling me about my car payment. I cant make a payment because I cant get my money. My car insurance is now canceled because I could n't pay the insurance. My daughter have n't been to day care because I have n't been able to pay. I cant get gas. I 'm also on probation, and have to pay probation fee 's XX/XX/XXXX or there will be a warrant for my arrest. This Rushcard system update has caused so many different problems. I just want to speak with someone to reassure me that everything is going to be okay. I have went days with out eating. I have went to a church to get food baskets and things like that. I have a XXXX year old daughter and I put her first always. Its getting cold XXXX, i cant even get her a coat to stay warm. I just need answers.
Please can someone help me with this. i just need my money please. please.
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| 09/20/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
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Web |
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I received a notification through email XXXX XXXX, 2016, stating XXXX charges had been applied to my account {$23.00} at XXXX in XXXX Oh and {$51.00} at XXXX ' in Delaware as I 'm at home with my card in hand. I immediately contacted the merchants to advise them of the charges while I 'm sitting at home with my card, I was advised to contact my financial institution to dispute the unauthorized transactions. After speaking with the merchants I immediately contacted my financial institution Rushcard to advise them of the charges and were not made by myself, that I have never been to XXXX anywhere let alone in XXXX when I reside in XXXX nor have been to XXXX Oh, I requested to cancel my card and issue another and requested a refund. I was advised that they would conduct an investigation and would be about 90 days before I would receive and answer. In the meantime, I was no longer receiving emails nor text alerts until I made a complaint with the XXXX I then began to receive emails and text alerts again. On today XXXX XXXX, 2016, I received a final determination letter from Rushcard stating no error had occurred and they will not refund the unauthorized charges and that I could request a COPY OF THE DOCUMENTS THAT THEY USED IN THEIR INVESTIGATION TO MAKE THEIR DETERMINATION. I contacted Rushcard immediately to request the documents, I was advised by a representative that there was no such document, I read the letter to the representative and asked to speak with a Supervisor or Manger of the dispute department, I was placed on hold, someone picked up then hung up. I called back and spoke with another representative named XXXX, I explained the nature of my call and again requested to speak with a Supervisor or manger, instead of getting Supervisor/manger the representative said she had someone from the help desk with her and will request the document they used to make their decision sent to my email in an hour. I 've received nothing.
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| 11/01/2016 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I called Rushcard to dispute a charge on my account. The woman said it would take approximately 90 days to handle the dispute. She said it would be faster to get my daughter to give me the {$88.00} back which was the charge amount, because it was from her insurance making the charge to my account. I had previously paid my daughter 's Insurance the month before and apparently the insurance company had went ahead and took out her insurance charge again the next month. Then the woman proceeded to say that she had to cancel my card and that it was standard procedure. I told her that she could not cancel my card, because I had a direct deposit coming through the next day that I needed and that I needed my funds to take care of my bills and my children. I told her not to cancel my card. I told her several times not to cancel my card and that I needed my funds to take care of my family and my bills. I told her she better not cancel my card. She kept saying she had to cancel my card. I told her I needed to speak to her supervisor. After all the time she spent on the phone saying she had to cancel my card she never really handled what I called about which was disputing the insurance charge. After I was on hold for a long time I talked to the supervisor who checked my account and said that the card had been cancelled by the previous woman she then proceeded to tell me that it would take 7 days to get me another card ; however, she could charge me {$30.00} to get me an expedited card which she would take out of my direct deposit when it hit the next day. My complaint is that I never wanted my card cancelled in the first place I told the lady that I intended to cancel my card myself after I received my direct deposit and that I did not want her to cancel my card and that I would do it myself and that I feel I should not have been charged {$30.00} for an expedited card when I did not want my card cancelled in the first place.
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| 03/28/2017 |
Yes |
- Prepaid card
- General purpose card
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Web |
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My card was missing and I reported my card lost on XX/XX/XXXX. The representative that I spoke with told me that they were sending me a new card and a dispute form to fill out, because they were unauthorized charges on my card. Two weeks later, I have yet to receive both items. I called Rushcard again and was told that they did send it, even though I have yet to receive it. After arguing with a supervisor, they sent my dispute form In two hours. They also told me that during the process, then I will be receiving a provisional credit onto my account while the investigation is takin place. I turned my dispute forms in on XX/XX/XXXX, and on XX/XX/XXXX, they informed me that there was nothing wrong with my account! They then tell me that I can file a rebuttal letter against them in order for them to re-open my case. I sent in the rebuttal letter three times and they told me various excuses as to why the fraud department could n't look at it. One representative even told me on XX/XX/XXXX that if I turn in my rebuttal letter, then I would have a provisional credit placed on my account. Throughout this time period, I still have n't received my new card. They said they sent it on XX/XX/XXXX and it is now XX/XX/XXXX. According to them, my card should have been here from 5-7 business days. Not only do I have a card, but I have also endured a loss of money because they failed to investigate the disputed amount that I inquired about. Because they failed to comply, I am filing this complaint, a complaint with the Better Business Bureau and I will also contact an attorney to sue, because of the loss that I had endured while dealing with Rushcard and their representatives and the damages they have caused. I am missing almost {$900.00} out of my account and they failed to investigate that and to give my money back. Because of that, I am at risk of falling behind on expenses that is needed to survive.
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| 03/26/2017 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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About 2 weeks ago I had reported my Rush Debit Card compromised. And as I expected since the representative was not listening or understanding what I was talking about. He filed the disputes incorrectly causing my card to be closed. And when I woke to a manager since he did n't understand still the situation. She then proceeded to apologise and to over nighting me a new debit card. But then she proceeded on Transferring me to a dispute representative that I thought she had communicated the error and had fixed what the previous rep caused. To my surprise she did not which I found out yesterday when Rush Card closed my card without warning. The representative filed all my disputes incorrectly and did not block my card allowing transactions to hit my account. As of yesterday they have closed my account and they claimed to have mailed me a check for the balance. Which does not include XXXX pending transactions totalling XXXX dollars which were just holds for transactions that were not processed. But to Rush Card policy they remain on hold for 10 days and an hour from when the transaction was ran. On top of that there are the disputed transactions that because of the representative still hit my account although I called and reporterted the issue with my card before they happened. The total of those transactions are above XXXX. Rush has left me without a card and access to my funds do to negligence of their representative. They are mailing me a check and who knows when it will arrive. Since now they have to continue mailing checks do to their policy and the holds pending on the account. Before the closure happened I called to verify since I had a feeling that the documents I received did not state what I had told the representative but they were not able to provide me information because they did not deal with disputes. And customers are n't allowed to speak to them directly.
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| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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Rushcard : I lost my card on XXXX I was told a replacement card would be sent but could take XXXX business days to receive. On XXXX XXXX marked the 10th business day and I had not receievd the replacement. I attempted to call and with all of the issues occuring due to the system glitch I have yet to get a hold of anyone that could help me with the replacement of my card. At this point XXXX deposits of XXXX each are sitting on the card with inability to use as they told me the card was blocked. I did later not sure how or why was able to use my card via XXXX ( saved on my account ), but because I can not remember the card # and or XXXX digits on the back I 'm only limited to purchases on XXXX. The transfer option is not available ( a friend also has XXXX and was willing to help by giving me the funds after transferring to her ). I was able to addmyself as a payee and submitted a partial payment as a test to see if the payment would come. BUT this was only 2 days ago, and the scheduled time for arrival is 5 business days. We shall see if this option works in any way. Needless to say with {$1000.00} sitting on a card I ca n't acess has put me in a tight spot as my other cards are used for paying bills and in doing so am left scrambling to purchase other things. The service has been nothing but disspppointing, with NO ONE I have spoken to having no access to view my account, so they say, because many others have had the ability to check. There has been no effort to provide me with any updates other than those found on their site and it 's even more dissappointing that they are lying about being back up and running. I expect there be much more offered by the company than waiving of fees for a few months. That 's absolutely ridiculous to think that will resolve any issues they have caused for the thousands affected.
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| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rush CardI have been a member of Rush Card since 2007, Prior to Rush Card upgrading there system on XXXX XXXX, there have always been different issues that have come up, and honestly I should have discontinued this service a long time ago. Now since there upgrade this weekend, my card is no longer active, I am being declined when I try using it. I can not take funds from the bank. I can not see my account online b/c the online account does n't come up, and when u call there number it will either keep ringing, disconnect or number invalid.
I called to check my balance on Sunday, no answer. I kept calling got lucky a little, b/c the rush card automatic system came on, it took a minute but I was able to put my info in through the phone line and it said my balance was XXXX. I need to know where is my money, b/c I had/have money in that account.
My direct deposit is also scheduled to hit today and when I tried canceling it with my company it was too late, so now all of my pay check is in this account, in which I do n't even know if this *** company is still in business. XXXX XXXX some of us need our money, unlike yourself. I also agree with the last persons review. Your call center reps all need to speak clear English.
I called the company number and literally fell asleep. Woke up 2 hours later, and I was still on hold with the hold music. As of today XXXX XXXX. I have finally received my direct deposit, but not all my money that was originally in the account. It 's to much trying to get thru, it was n't a whole lot, so once my direct deposit kicked in I have now cancelled the card and service. This is the worst experience and I will never look back at this company. I do want compensation for the inconvenience and would love to be a part of a class action law suit, if one exists or start my own.
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| 10/02/2016 |
Yes |
|
- Identity theft / Fraud / Embezzlement
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Web |
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I have been a member of Rushcard since XXXX. On XXXX XXXX, XXXX someone was in XXXX, FL and took {$400.00} and had atm withdrawls of {$400.00}, {$2.00} for ATM fee, as well as XXXX charges of {$.00}. I was in XXXX, FL, which is about a XXXX minute drive. I had my card in my possession and the only reason I knew of the transaction was because I attempted a purchase in XXXX on XXXX XXXX XXXX XXXX, Florida on the XXXX of XXXX and the charge declined.. I then attempted a smaller amount without cash back and it still declined. I paid with a different method of payment and as I walked away from the register I pulled up the app for Rushcard and seen that my money was taken out at a ATM in XXXX, FL. I immediately called Rushcard and they stated that they will close out that account. They told me that they will open a dispute and asked me a series of questions, about did I give my pin to anyone and if I had the card. I told them no I did not give my pin to anyone and I still had card in my wallet. They explained that they will give me a credit of the funds owed, within 2 weeks while they investigate the situation that was on the XXXX. I received a letter on the XXXX dated the XXXX that the dispute was close and they do n't owe me anything. How can I be two places at one time and what type of investigation was done to find the person whole stole my money. This is unacceptable and I feel robbed by the person who did this as well as Rushcard for their poor business practice. That was money to feed me and my kids and have no money to give anyone. I work hard and need help to resolve this issue. I used the card like an hour or so earlier at XXXX for {$3.00} and I was in XXXX a good time before I attempted the transaction and have proof. I put on a law-a-way and have the receipt to prove it
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
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Web |
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I have been forced to remain a customer of RushCard when on XXXX XXXX the company accepted XXXX separate deposits into an account with an expired debit card, an account that i had not used in over three years. Because the company gave me to other option i was forced to order a new card, because that would be the only way to access my money. I ordered a new card on XXXX XXXX and was charged {$4.00}. After waiting two weeks i contacted RushCard because I still had not received the card. After speaking with an agent i was told i could have the new card rushed to me within 1-2 business days. The Rep went through the process of updating my information and placed me on hold, and then hung up. I called back only to be hung up on XXXX more. Finally i was able to speak with another rep, whom i had to repeat my entire situation to, because apparently RushCard Reps do not make any notes on the account when they speak to a customer. So to my surprise this new Rep told me that i would have to pay {$30.00} for them to rush me a replacement card. I went back and forth with the Rep over this charge because i felt as though i should not have to pay for something that was not my fault. The Rep explained that she could send an email asking for the charges to be reversed, but she would have to charge the card in order for me to get the card in 1-2 business days. That was XXXX XXXX. It has now been 11 days, my account was charged XXXX for {$4.00} for a new card and XXXX for {$30.00} to expedite s shipping. And i still have not received my card. I have called everyday only to be hung up on every time I 'm on hold waiting to talk to a Rep. I 've also emailed the times, only to receive an automatic response saying i would be contacted within 12 hours, but I have yet to receive any form of response.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
Older American |
|
Rush Card ( XXXX ) has had " computer issues '' and I have not had access to my money since XXXX XXXX, 2015. Previous to XXXX XXXX, there were XXXX pending charges on my account that were incorrect and making my available balance less than it should be. Since XXXX XXXX, because my Rush Card and XXXX accounts are linked, I have also had chargebacks debited through my XXXX account that are also held against my Rush Card account. In addition, I have also had a credit issued to my Rush Card account that I ca n't access. I have been unable to buy groceries and have had to cancel an appointment with my doctor because I have no access to my funds. As of today, XXXX XXXX, Rush Card 's system is still " down '', with no relief in sight. Customer service reps at the company can only say that when the service is restored, they will " call '' me. I have received no offers of recompense, or any assurances that I will ever be able to access my rightful monies again. They have, however, sent a text message graciously offering to " waive '' my account processing fee of $ XXXX/mo. for 4 months beginning in XXXX, 2015. As if, I would entrust them with my money again! Which brings up the problem of direct deposit : I had to contact XXXX to change the way to disburse my XXXX XXXX payment. Social Security now requires that one know the current account and routing numbers to change the disbursement arrangement. Since even the Rush Card customer service reps can not access such basic customer account records, I had to present myself and my ID at a local Social Security office. Since I am XXXX and can not drive, this was a major, and costly, endeavor. I shall receive my only source of income on XXXX XXXX, but until then, I have no access to any money due to Rush Card 's incompetence and negligence.
|
| 05/21/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I put money on RushCard, my entire paycheck, and a few days later my card was declined at the store. I knew I had the funds so I called them to find out what the issue was. The money was there but without my permission or knowledge, RushCard blocked my card. This is something they claim ca n't be undone. I had to wait to be sent a new card and in the meantime, no money. Nothing. I get XXXX cards delivered and they ca n't activate either after being assured by a supervisor that activation would n't be an issue. Time it takes to notify corporate to manually activate a card? A few BUSINESS days ( the exact number dends on whow i talk to ). While I wait, my card remains blocked. While they try to figure out THEIR issue, they still refuse to unblock my card. They have the most non-caring, ignorant cust srv reps that I have ever encountered in my life who ca n't half speak or understand XXXX. They apologize, that 's it. That. Is. It. Escalated issues are not handled there but at corporate office and you ca n't find a phone number or address or get it from the cust srv. They give you an email address, not to corporate, it goes back to them. It is scary that people that essentially steal money are allowed to do business in this country. As of today, I still do not have access to my own money. When I call, I continue to get the run around and the number of different updates I 'm given on my account depends on the number of representatives I talk to. I need my money for groceries, bills, gas and no one should have the right to put me in a position where I ca n't pay my bills and access the money I worked for. RushCard caused this situation, as well as others and as usual they are n't doing a thing to rectify it and THOUSANDS of others will and have experienced thsee same issues.
|
| 04/01/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On XXXX XXXX, XXXX, at approximately XXXX EST I went to the ATM and requested to withdraw {$200.00}. The machine did not dispense any cash and gave me a receipt with an error message indicating the amount I requested and that {$0.00} was dispensed. A few minutes later, I received a text alert from Rush Card indicating that {$200.00} had been deducted from my account. I immediately contacted them via email and phone to dispute the transaction and was informed that I needed to provide a dispute in writing. On XXXX XXXX, XXXX, I submitted a copy of the ATM receipt and the signed dispute form to Rush Card via fax and email. The same day I received an email from Rush Card customer service acknowledging receipt of the documents and indicating that I may check back within 1-2 business days.
On XXXX XXXX - XXXX, I contacted Rush Card via email and phone requesting the status of my dispute and was informed that I would have to wait 10 business days for their XXXX XXXX to determine if a provisional credit should be issued. When I inquired why I had to wait, I was informed that I just do, that is there policy. I requested to speak with the XXXX XXXX and was informed that cardholders are only allowed to speak with the Dispute Office when the initial dispute is filed. After the dispute it received, cardholders can no longer be transferred to speak with the Dispute Office but are required to contact customer service who will send an electronic note to the Dispute Office. I have been a cardholder since XXXX, always kept my account in good standing, have bi-weekly deposits from my employer and never had to dispute any transactions. So, bearing this in mind the lack of concern and poor customer service that I have received regarding this dispute is disappointing and unacceptable
|
| 10/20/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
I am showing a {$0.00} balance on my card Rushcard. I have a transaction which is not mine, for {$53.00} and although it 's not a lot, it was my phone and grocery money to the end of the month. I have a dispute number from Rush that was automated and here is that information. This is an automatic acknowledgement to let you know that we have received your inquiry. Your ticket code is XXXX. Please use this code in any further communication.
If your inquiry is related to specific account information or transactional information please reply with the following authentication information if it was n't already included in your first email : First NameLast NameLast XXXX digits of your Social Security NumberRushCard has recently updated our automated telephone system with several great new features! If you call our toll-free number, please pay careful attention to the new menu prompts to ensure that you choose the correct option.
You will receive a response to your inquiry within 12 hours. If your request requires more immediate assistance, please feel free to contact us at the toll-free number below.
To check your account balance and/or recent transactions, please visit us online at www.rushcard.com.
Thank you, RushCard Member ServicesXXXXXXXXXXXXXXXX have had no contact from Rushcard. I borrowed a friend 's phone and was on hold 2 times totaling 3 hours only to be hung up on. I have private messaged them on XXXX as they asked, and no response. Other numbers and updates have been rhetoric. I am unable to move my upcoming direct deposit because it was too late ( XX/XX/XXXX was the cutoff date & gt ; ). Thousands of posts are made to social media and to the co-founder of Rushcard only to be ignored. I need my money. Today is day 3 since I have eaten last.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX, 2015 I should have received my direct deposit from my employer to my Rushcard account and I did not receive it. I tried to access my account through my mobile app and I got locked out. I called the customer service and every call I got two different types of responses. One response is that I have an available balance but it was from XXXX XXXX, 2015 not the previous pay period on XXXX XXXX, 2015. The second response is that they 're sorry but they ca n't access my account and I 'll be directed to an customer service representative and the phone would hang up on me. I also noticed it is XXXX different female voice operators. Numerous times the phone hung up on me and I only spoke to XXXX representative XXXX separate times and when they told me the issue and said they were going to resolve my account issue they had me on hold for over and hour and when I would call back the phone hangs up before it can even ring or the holding music plays. I called again on XXXX XXXX, 2015 and spoke with a representative on how can I have them send the deposit back to my employer and I got put on hold for almost over XXXX minutes. I see I 'm still apart of the ones whose account issues did not get resolved and it 's holding me up from paying rent, bills, food, gas and other necessities. Mind you it has been over two weeks now and I still have n't got an email, text or anything in the mail about the issue or contacted about how they apologize for the action and how they were going to resolve the issue. Very unprofessional and I feel like I 'm being scammed and I want everything owed back to me and I want to close my account with Rushcard and I do not want them to have any of my information no longer nor conduct any business with them because this is ridiculous.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Hello my name is XXXX XXXX XXXX XXXX and i have a story about how Rushcard has affected. I have been with Rushcard since XX/XX/XXXX and for the most part i really like using the card for my checks to be direct deposited. Monday 's system glitch has really put me in a bind. First off i should have been paid Friday XX/XX/XXXX but my money still has not been available to me to this day XX/XX/XXXX. My car insurance was due this Saturday and since then it has been cancelled. I dont have any money for food or money to put gas in my car. My car payment is due in a couple days and i can not be late because i just got this car. If i do n't pay my car will be shut off and i will not be able to drive it until the note is paid. The glitch also somehow cancelled XXXX my debit cards and i have been charged XXXX dollars for replacement card to be shipped to me XXXX and i still have not received them. I have contacted customer Service several times and most of the time i was hung up on after waiting up to 3 hours on hold for a rep. When i was able to get threw some of the reps where very short and rude saying that they too have Rushcard and have not been paid either. Im a full grown man and this thing has brought me to tears. Something has to be done. I have reached out to Rushcard facebook and being told to send a inbox message which i have done and i have got no response from anybody. I have over XXXX dollars on my account and i cant even buy myself a bottle of water. Im hurt beyound hurt and im at my breaking point. I need my money XXXX XXXX and i need it now. Rushcard should be sued and shut done this ia totally unacceptable. Please help action news run my story maybe it will put some fire XXXX to make them give me my money. I will never use Rushcard again
|
| 02/09/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
I went to withdraw {$300.00} from my rushcard at the XXXX in XXXX NY on XX/XX/2017. The atm was out of money and I never received my money. The representative at the XXXX customer service desk called the atm company, but they were closed. She provided me with the number. I call them on XX/XX/2017 at XXXX and was informed that they were aware of my issue due XXXX contacting them this morning. The rep said she knows i didnt receive the money. They requested that I contact my card holder and ask for a provisinal credit and they would be waiting to here from them to confirm that i didnt receive the money. I reached out to rushcard at XXXX. I was informed that they needed to submit a dispute and have the form sent to me, to sign and fax back. It will then take 10 business days before i would receive a provisional credit, ( CRAZY )! I provided them with my email address which they have on file, already. I did n't received the form, so I called back at XXXX. A rep resubmitted the request and told me I had to wait up to 6 hrs to receive the form. The previous rep did not tell me this. I tried calling them again at XXXX and again at XXXX. Thinking I should have received the form already from the initial request at XXXX. It is currently XXXX and I have not received the form. But yet received surveys for my calls I made to them within minutes. At this point I do n't want the form, I would like to have my money credit to my card and my account closed down with them as this is n't the first incident I 've had with them. They can contact the atm service at XXXX and verify that the money was not received and credit my account. This is bill money and I would like rushed to cover all fees associated with this bill being paid late.
|
| 04/07/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
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My name is XXXX XXXX. My social security number is XXXX. My Rush Card was lost on XXXX/XXXX/2017 after I transferred {$2000.00} to my daughter. I noticed the card was missing on XXXX/XXXX/17 after I searched for it to pay my rent. I called Rush Card immediately to report the loss and noticed several unauthorized transactions on my account as well. RushCard replaced my card, but would not allow me to dispute the charges until after they posted. They also would not send me the dispute form so I wrote a letter of dispute instead. RushCard received it via email on XXXX/XXXX/17 ( assigned ticket code XXXX ) and US Mail on XXXX/XXXX/17 ( assigned ticket code XXXX ) with US Mail tracking number XXXX. RushCard 's cardholder agreement clearly states that cardholders will receive a provisional credit for disputed transactions within 10 business days from the initial dispute. However, today I called their customer service after the 10 days had expired and no credit had been received. I was informed that they will not issue a provisional credit until XXXX XXXX ( which is 30 days from the dispute date ). When I reminded them of the cardholder agreement, they had no response except to repeat that the credit would not appear until XXXX XXXX. The outsourced international representative would not allow me to speak to the dispute department nor a supervisor. I reminded them that XXXX had recently been sued for defrauding their customers this way and RushCard would likely face the same fate if they failed to honor their cardholder agreement. They disconnected the call. My rent is past due and has been assigned to evictions because I am without my funds. I can not afford to become homeless waiting on RushCard any longer
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| 11/20/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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Last month due to the inability to access my account through rush card for almost three weeks i occurred numerous late fees and penalties through my creditors. I have submitted XXXX bill for review through the upload and i will attach it to this as well showing that on the water bill i had a XXXX late fee/reconnect fee because my service was disconnected for non payment. Me and my kids ages XXXX and XXXX went 5 days with no running water in our home as a result to your company 's mishap. No to mention my landlord charge me a addition XXXX on the rent due to late fees that where accumulated. As far as rent goes I tried to pay my rent to my landlord and even he and I contact Unirush together and spoke to a lady from the XXXX and all she could do was tell me that there is a issue she cant pull up anything and hung up we called back three time following and each time they told us to hold and transferred us to the disputes department who does even handle that. My car note charge me an additional XXXX dollars for being late on my note they threaten repo and not only that my reputation with them is shot because i could n't give them a time frame on when my note could be paid. Unirush messed up so many people lively hood. While XXXX XXXX was at home eating with his family i had no money to pay for groceries for my kids due to his company had my money lock up. We ate noodles. I work daily and barely make it from pay check to paycheck now and then you hold my money causing me extra strife I do n't think its fair and i think you need to step up and cover the damages your company caused. At this point there may not be a XXXX cause i have to pay all this extra in late fees this outage was crippling to my family.
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| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Managing, opening, or closing account
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Web |
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I have a Rushcard account, which I opened XX/XX/2015. I have been adding funds to the card without any issues, However, on XXXX XXXX, 2015, I added a total of {$1000.00} to the card XXXX XXXX separate transactions of {$500.00} each ). There is no record of the the reload that I made on XXXX XXXX. On XXXX XXXX, I added another {$500.00} to the card, which is also not being reflected when I call Rushcard 's card services automated line. I called the company on XXXX XXXX and was able to speak with a representative who told me that they were updating their systems and that the system would be working by XXXX XXXX on XXXX XXXX. I checked my balance again on XXXX XXXX, and my balance was still XXXX. I called Rushcard again and spoke with a representative who asked me for all of the numbers on the receipt, including a transaction number. Once I read every number on the receipt, I was informed that none of those numbers were recognized by their system. She then told me to go back to the retail outlet where I reloaded the card to ask them for the transaction number, I did and was told by the store manager that the numbers on the receipt should suffice for Rushcard to identify my reload. I called Rushcard again on XXXX XXXX and told the representative what the store manager said, and at that time the representative told me that she would escalate my complaint. Since XXXX, I have not received a response from Rushcard, and to make matters worse, I have called card services at Rushcard at least 30 times since then. When I press " XXXX '' for a representative, the phone rings once or twice and then I am disconnected. The automated system is still reflecting a XXXX balance on my account.
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| 02/06/2016 |
Yes |
- Bank account or service
- Checking account
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Web |
Servicemember |
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I transferred money from my Rushcard Prepaid Visa card on XXXX XXXX, 2015, to my XXXX checking account. It was an amount of {$370.00}. The money is shown on my XXXX account as a credit and the balance showed that. On XXXX XXXX, 2015, {$370.00} was debited from my XXXX account back to my Rushcard account, and my Rushcard was unlinked from my XXXX account, bringing my account to a negative balance. That money should have gone back to my Rushcard, but it did n't. I also found out that the transfer out of my Rushcard account into my XXXX account did n't show up on my Rushcard. I called XXXX, and they told me that this would be on Rushcard 's side. Rushcard has been telling me that they do n't see the transaction on my card, so I ca n't get my money back. When I first called Rushcard about it, I was told that the transaction was seen on my card, and that whenever their system recovered from the system outage that occurred coincidentally right after I transferred the money, that my balance would be updated. Subsequently, I was told that the transfer is n't seen on my transaction history. I also keep being told that I ca n't make transfers out of my Rushcard account, which I was unaware of when I attempted to move the money between accounts. I called Rushcard a week ago, and I spoke with XXXX, who is apparently a senior customer service representative. He gave me his employee # and told me he would work this issue personally since it had been in the works for so long. I asked to speak with him today, and I was told that they did n't know if he was at work and that there was no way to get in touch with him directly. His employee # is XXXX.
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| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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As of XX/XX/2015 I have been unable to access my funds from RUSHCARD. I am 4 months pregnant and I am extremely upset. I had my last paycheck deposited into my account on the XX/XX/XXXX, when it usually is deposited on the XXXX. After going on Social Media I noticed customer complaints about missing money, unauthorized transactions. etc. On the XX/XX/XXXX I requested a block on the card to protect myself from any problems. On XX/XX/2015 my direct deposit was credited to my account. I called RUSHCARD, and was told by a Customer Service Rep that the system was down and they could not pull up my account. I explained that all i wanted was a block removed from my card. She informed me it was nothing she could do. I called customer service and email RUSHCARD everyday for the past 2 weeks. Everytime I called I am put on hold and eventually the line hangs up. Last week I called and was told by a Rep that I requested my account to be closed and they would semd me a paper check for my remaining balance. This is untrue. I never requested account be closed. I called RUSHCARD customer right back, they put me on hold and later call was dropped. I have requested numerous times to speak to a Supervisor, someone that can help me, only to be ignored and hung up on. This does n't suppose to happen XXXX. I have 2 weeks wirhout money, and still no response from RUSHCARD. I am worried about my unborn baby because I have not been able to eat healthy food for the past 2 weeks. My kids are hungry, my car was repossessed, and Im about to lose my storage all because I believed in my country the great USA. I thought this could never happen, but I was wrong.
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| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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On Saturday, XXXX XXXX, 2015 at exactly XXXX Pacific time I was trying to withdraw funds from my rushcard account using an XXXX XXXX XXXX XXXX XXXX ATM. When the money was supposed to be dispensed from the dispenser the dispenser malfunctioned and none of my funds were dispersed. I contacted the help desk for the ATM machine itself and was told by them to file a dispute with Rushcard and they would gladly return my funds to my card. I proceeded to contact Rush card member services and never got through to anyone after having made more than XXXX attempts. I finally got a hold of someone on Wednesday who told me they would escalate my issue and get back to me. The next day I called again and was told by a supervisor that they did not show that my issue had been escalated and would be escalating now. I called the next day and spoke with another supervisor who said they needed to get me over to the disputes department and I filed a dispute on this issue and was told to expect an email within 1 to 3 hours with the dispute form attached and to fill it out, sign it, and fax it in with the receipt from the ATM. After allowing a whole day to go by, I still have yet to see an email with the dispute form. I did the exact same thing the next day and was told the exact same thing and got exactly the same results as the day before. I still have yet to get help with getting my funds returned to me and I am fed up with this company and their lack of effectiveness. I mean we 're talking about almost {$500.00} I 'm out of because of their lack of help with my issue and all they had to do was dispute this issue from the start.
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| 11/08/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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RushCard ... Need I say more? No, not really, but I will. For 6 weeks now I have been told the same thing, that a system update is causing problems. No one has offered a credit per my inconvenience. And now I 'm being informed that the escalation department handling these inconveniences may or may not even exist. Rushcard has an escalation department but they will not be responding or calling customers about an expected resolution date. That was per a customer service reps own scripts. On the website, they still boast that with Rushcard, you get your money up to two days earlier. It 's been six weeks since the early direct deposit was last available to me, personally, so I feel it is false advertisement for Rushcard to still boast they can give new customers an early direct deposit when existing customers are not getting that paid for feature. I was even told that instead of offering overtime for the outsourced employees dealing with this fiasco, Rushcard is hiring new employees to help deal with the high call volume. So it was easier to hire new people to take calls than it was to hire professionals to fix or update said system issues. As I type this, I speak and proofread XXXX ( name changed to protect the identity of the now employed ). XXXX says that in the XXXX where she is located they do n't even offer Rushcards. So the employees hired to handle the situation dont even understand why it 's frustrating. I have had to change my online password several times since I keep getting locked out due to said system update. All in all after a year with RushCard, I do feel it 's been a bit of rushcard roulette.
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| 03/21/2017 |
Yes |
- Bank account or service
- Checking account
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Web |
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To whom it may concern I have been around and around with every service mechanism your company has available and I 'm really very disappointed in everything I 've experienced in the last few days. I did my taxes through XXXX, I have been told by your company Rep " The tax preparer must send it to Rush '' that is not the case. I have contacted the IRS twice and they have verified both times that they have sent my refund to which is your bank.
The only thing wrong is my account number which the correct number is I have been told by your rep that " my account ca n't be located '', thing is it 's the same account that my payroll check has been deposited to since XX/XX/2008. This is absolutely and totally unacceptable. The refund was sent by the IRS in the amount of {$10000.00}, my personal information is as follows.
I 've been told by your company representatives that the tax preparer will send the refund to you and that is not the case. The IRS sent it to the account information mentioned above.
I 'm sending you my contact information in hopes that a human being contact me shortly in hopes to resolved this in a timely manner. My next step is to contact my lawyer and at this point I do n't think I want to be a rush customer anymore. Please contact me A.S.A.P. so that we can get to the bottom of this. Cell phone number, your file email address is. However please contact me using. Again if this is not resolved shortly I and my lawyer will be contacting Rush Card corporate offices first thing in the morning. Your prompt response and assistance with this matter is greatly appreciated.
Many regards
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| 06/01/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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Web |
Servicemember |
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XX/XX/XXXX - M y Milita ry XXXX direct deposited into my Rush Card account. On XX/XX/XXXX I logg ed on to check my balance and noticed transactions ( some pending, some completed ) that I did not recognize. I attempted to make contact with the company and resolve the issue. I could not determine the complete phone number of the merchant, so I contacted Rush card. I was unable to talk to a representative, just a recording that asked that I request a form be mailed out to me to report the fraud. I requested the form and then searched the internet and found a customer service email to report the unauthorized transactions ( emailed included ). The response was to call the XXXX number again. until I searched the internet and found an alternate customer service number. O n XX/XX/XXXX , I finally made contact with a rep, when I accessed my account to review the amount for the charge and the merchant, I discovered XXXX additional purchases totaling {$130.00}. The rep was unable to tell me how to resolve the issue, how to block the fraudulent charges or how to recover the money taken. I transferred my funds to another card and blocked access to my card. I contacted Rush card again on XX/XX/XXXX and was told by a rep that there have been XXXX additional charges that have been attempted to the card. Had I not taken personal steps to save my remaining funds, I would n't have any money left. It has been over 30 days and I have not received any communication or attempts to recoup the funds or replace my money taken by fraudulent means that I made the company aware of.
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| 07/02/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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I opened a RushCard back in XX/XX/XXXX for my direct deposit in XX/XX/XXXX I purchased a hotel through XXXX and as long as I cancelled by the cancellation date I would n't be charged. The hotel charged me twice. I made a claim through RushCard in which the declined. I had to send a rebuttal letter in which I did in XX/XX/XXXX and I have n't heard from RushCard I have called they said they they are going to send a message to corp. and they would respond in two business days sometimes they tell me they will respond in six hours. I asked how long they are respond to response to the rebuttal letters. I was told 30 days. I 've been waiting 6 months for my money. I 've been waiting 3 months for corp to respond to about the fees they are charging me to transfer between my two RushCard 's which are both under my same social. So last week I called a demanded my money from them and they sent another one of their messages to corp. yesterday I go to login on my account to find it was suspended I call they told me hay corp said that it had the wrong social attached. Now keep in mind I had that second card since XX/XX/XXXX when I call enter my social in IVr it said that I have two cards under my social. They closed it without my knowledge and caused me returned payment on two of bills. They than sent me a check that they say will take 7-10 business days. I am moving out of state next week and I wo n't be here to get that check and I have two bills that are delinquent now. RushCard has stolen over 600 $ from me. I demand that they are investigated and shutdown!!
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| 10/20/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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I am a card holder for " RUSHCARD '' and for 10 days i have not been able to access my account due to a programming switch glitch within the company. Not only myself but XXXX of other card holders are suffering due to this situation. We all have payroll checks Goverment checks posting to that card. the bank that Rushcard is affiliated with is XXXX. Now my XXXX payroll check will be deposited on my Rushcard account tomorrow and i still can not access. This has been going on since XX/XX/XXXX.
As it stands i can not pay my bills all services are on final notice and can not pay rent so my housing is on the line. My job is on the line cause i can not drive to work nor pay anyone cause i have no access to my funds. Can not purchase groceries i work everyday for minimum wage in the State of Connecticut and i am not really making the bills now. i have moved 3 times this year cause of financial issues and now to have my pay check just taken from me is more than i can bare. i am a XXXX mother of XXXX it was XXXX children but XXXX are grown and have families of there own.But i still have XXXX that i have to take care of and XXXX is XXXX. i have been a member since XX/XX/XXXX and never encountered anything like this. I call i go through the automated and get transferred to customer service just to get hung up on. i have called over 30 times in the past 2 weeks and end up with the same result Nothing. No Explaination no Compensation for the hardships that we all as cardholders are enduring at this time. We are loosing everything and nothing is being done.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
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Web |
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The prepaid card was redoing the system and while it was doing that, customers didnt get their direct deposits as normally scheduled. I wasnt able to speak with a customer service representative nor was I able to logon to my account. I received my deposit and used it, seemed a lot more than it should have been, I attempted to contact them and still couldnt get through to a representative. I now check had to redo my online account with a new password and when I was able to logon I see that they had depsoited my funds twice. Now, I had a payment plan on a bill that due to the deposit not hitting my water was shut off and I had to pay the full balance instead of the payment arrangement. I now see that they are trying to reverse my car payment that posted XXXX/XXXX/2015. I attempted to call 4 times right now which is my lunch break at work and it just rings and after the XXXX ring it hangs up on me. I have been a customer for over 3 years and I am not liking how things have been lately. I have been through on unauthorized transactions and taking forever to get those reversed and other things, but I cant deal with reversing my car payment. I will seach legal counsel since it seems like there are attorneys that are working on suing them due to the system being down and unable to speak with a representative nor able to access funds on dates that they are always available on. I didnt put the funds in my account twice and neither did my banking institution. I didnt use all of the funds that were in my account, due my unknowing where they came from.
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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On XXXX XXXX, 2015 I was contacted by RushCard Member Services via email and was notified about changes that were to be made to the system in order to better the service beginning XXXX XXXX, 2015. This was supposed to occur between the hours of XXXX. A short time after XXXX I receive another email stating the changes to be made were taking longer than expected but they 'd have things up and running by XXXX. Closer to XXXX that afternoon ( XXXX XXXX, 2015 ) I try to check my balance on RushCard mobile and Rushcard online it was down. Unbeknownst to me the system was still not working. I then contacted RushCard Member Services and was assured the problem would be fixed with XXXX hours. I then refrained from using my card for the remainder of the day. Today ( XXXX XXXX, 2015 ) At this point I 'm in a panic because my direct deposit is supposed to go through.I try to put money on my bus card using the RushCard, it was declined causing me to panic. Once again, I call RushCard Member Services. After getting hung up on a few times and placed on hold nearly XXXX minutes, I was able to speak to a CSR who then told me there was nothing he could do to rectify the situation. I try to sign into my online account and am unable to do so as well. Today ( XXXX XXXX, 2015 ) I was able to to login to my mobile account but the balance says XXXX dollars. They took the money I did have and my direct deposit was supposed to go through XXXX. I still have no funds and had to call out of work today because I had no money for the bus. It 's going on day 3.
|
| 11/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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I have a Rushcard prepaid debit card on which my XXXX funds have been deposited to for the past XXXX years. As of XXXX XXXX I started having problems accessing my account. I understood that the company was having computer issues. I have made a total of XXXX calls to Rushcard with only XXXX calls actually connecting to live people after hours of being of hold. When I spoke with the first representative, I explained that my account balance was incorrect and that their were pending items on the account which were actually paid on XXXX XXXX, 2015. She checked the account and confirmed that I was correct. She stated that she would put in a request for corrections to be made. After 3 days the balance was still the same so I tried calling again. The XXXX representative confirmed that I had called in before and that there was indeed a problem with the account. She told me to hold for a supervisor. The supervisor stated that she would expedite the request for correction. Today is XXXX XXXX, 2015 and it still as not been corrected. I made my last call today about an hour ago. I was told that the balances on the computer and the ones that were being given by the automated telephone service were incorrect and that to obtain a correct balance I needed to go to an ATM. Well, that did n't work either. My amount that is missing from my account is small, but when you are on a budget you need every cent. I have since had my direct deposit stopped, but I would like to have my balance corrected and the remaining funds made available to me.
|
| 08/23/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
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|
Web |
Servicemember |
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UniRush prepaid card I have been fighting over 2 weeks to have my pay check released from RushCard ( deposited XXXX/XXXX/XXXX ). The run around you get going through management is unethical behavior for any business. I sent statements with my signature as requested, I was told on many different conversations with management that my check would be released over night, and it has been two weeks and still no check!! The unethical behavior is holding a check for the return interest the company receives on the money while the customer suffers with the results of GOOD FAITH/BAD FAITH POLICIES.
Another response I made to RUSH card a few days after the 1st statement above.
I am aware of the deposit amount that I ca n't seem to gain access to after 2 weeks of waiting for a canceled dispute. I have been waiting for a suspension on my account to be removed. The Disputes dept. refuses to release my funds even though they have received all requested documents from my husband XXXX. I am about to lose my car because I ca n't use my account. I have been told everyday for the last 2 weeks that it will take an additional 24-48 hours before resolution. It is not fair that I have been with your company since XXXX and this is how you treat a loyal customer. I am not able to sleep which is starting to affect my ability to work or function for that matter when your sitting up all night waiting for a Tow Truck to come and take your property simply because my card company ca n't close out a case that has been ESCALATED EVERY OTHER DAY!
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
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Web |
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Ive had my rush card since XXXX. The company decided to do a massive update on Monday XXXX advising we would not have access to our accounts until XXXX. then put out another notice saying our accounts will not accessed until noon that day, luckily they stayed true to their word and I was able to access my money and get to make it home that night. moving on as the days went on I noticed a lot of pending items on my transaction history and I was missing over XXXX and not able to pay my car payment or car insurance or light bill. ive tried to contact the company via phone and through twitter with an automated response sayin someone from the company would contact me. that was a week ago and I have yet to hear from anyone. ive literally paid my money to this company for 6 years. that is XXXX in MEMBER FEES over the past 6 years and I am missing money to pay my bills. its insane because the COMPANY OWNER Himself is abillionaire. its just sad. he can more than afford to issue ADDITIONAL refunds to all the accounts affected PLUS the money that is owed to them. ive had to stop my direct deposit and figure out how to cash my upcoming paycheck. you have the money and resources to fix the issue. get it done. I have a credit union as well but I Loved the convenience of getting paid early and with my family living so far away from me green dot access cards were great for when my mom wanted to send extra money. now I do n't know what to do and the company could care less. no one has reached out to me and I need a resolution. now.
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| 01/13/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
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Web |
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on XXXX XXXX XXXX I called rushcard to say my card was lost or stolen they told me the account card was going to be deactivated so i put in dispute and nothing seems to happen on XXXX XXXX and they told me nothing was filed and nothing was on hold the card was still opened and was able to be used so I went online myself and cancaled the card on XXXX the XXXX there was still large charges coming in from facebook on my account and the rush card did nothing to help me when i said to them i was going to call the police and file a complaint agaisnt them they di open a dispute and told me they were going to email me the form to fill out and wait 1 to 3 hours nothing came and then again on the XXXX of XXXX called in and asked agian for the form and nothing was sent XXXX in dispute so what did they do after i was disputing only XXXX charges they went all the way back into my account and filed XXXX charges which in turn will be fraud on my part if i sign the form which still never was sent they love tell you what you want to hear but do nothing to fix it they want your money and collect interest on it while not giving it back to you they refuse to help they are not afraid of the banking laws because they dont fall under it metabank backs them and then metabank say no they use there routing i am at the merecy of rushcard which they dont care about no XXXX but themselves they dont care who steal my money they say i should be more careful not the answer i was looking for so my m, oney is gone and they wont dispute them
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
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Web |
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I have not been able to access my accounts since XXXX XXXX, 2015. I call Rushcard 's customer service line and not only is the wait over two hours but once you reach a representative, they hang up on you. I spoke to the representative on XXXX XXXX. I was told that since I can not transfer money from XXXX account to the other, I can request new replacement cards. Not only ca n't I access my money but I was told that I will be charged {$34.00} per card. I was promised that my cards will be delivered to me no later than Monday, XXXX XXXX ( XXXX delivery ). I contacted Fed-Ex and there is no record of any package being sent to me. Not only did Rushcard lie about sending me new cards so that I can access my money but they also lied about sending it via FedEx after I was on the phone with different supervisors for three hours. My cell phone got disconnected, my lights got shutoff and I have had to resort to friends and family for help with gas and groceries for me and my XXXX daughters. This has created an enormous financial hardship. I was not able to pay for my daughters ' childcare s I have missed days of work. Not only am I unable to access my money but I 'm losing money in the process. Something needs to be done against Rushcard and I am looking into filing a lawsuit for my pain and suffering! Please help! I am a single mother who works XXXX jobs to make ends meet and that is still not enough. Someone needs to give me answers since Rushcard continues to hang up on me after hours of being on hold.
|
| 06/12/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
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I have a RushCard debit card and my online account password was changed without my knowledge, a request to setup a card to card transfer was requested, once set up XXXX card to card transfer transactions were requested, XXXX for {$390.00} and another for {$600.00} by XXXX different people on XXXX XXXX 2017 . When I received the alerts via email of what was going on I immediately contact RushCard. I was told that they would further investigate. I submitted a dispute form and a letter to RushCard. RushCard gave me a credit for the {$390.00} but refuse to give me credit for the {$600.00}. Their dispute department states that they do n't show an error with the transaction for the {$600.00}. I have written several letters and submitted the emails I received from RushCard. The transactions happened at the same way, by XXXX different people at the same time and on the same day so I do n't understand why RushCard is not finding an error with the {$600.00} transaction but find an error with the transaction for {$390.00} When I speak with a representative from RushCard they try to make me feel like I am the criminal and requested the card to card transfer and I know the person who got my {$600.00}. Like I said to them if that was the case than why would I be fighting to get my money back. It makes no sense. I am a single mother who lives paycheck to paycheck and need every dime of my hard earned money. Also, I do n't know of any other RushCard holders to transfer money to.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
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|
Web |
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I unfortunately have XXXX ongoing issues with Rushcard. The XXXX being that a new card was supposed to be expedited to me on the XXXX of XXXX that was never shipped. On the XXXX I called to inquire the whereabouts of my card only to be informed it had not been processed so a new card was expedited on the XXXX to again arrive in 1-2 business days. As of theXXXX of XXXX, I still have not received my card not can anyone find a tracking number to find out where it is.
Issue # 2. On the XXXX of XXXX, a deposit in the amount of {$400.00} was sent to Rushcard via my employer. I have called ever day since theXXXX, sometimes XXXX times to follow up only to either be on hold for XXXX hours or have the automated system hang up on me. If I did get connected to a rep, I would hear the scripted apology & please be patient.
The cost of this issue has me losing my car as well as costing me additional rent costs as I was in the process of moving when this fiasco began. I now will owe my Landlord an additional {$220.00} if I receive my money on the XXXX as I was once again guaranteed. My job had been in jeopardy since Its a requirement to have a car. I work with XXXX I 'm forced to take unpaid time off.
Ther most embarrassing part is that I have not had any money since theXXXX so I 've been scraping by eating whatever is edible in my home. This has consisted of rice & mash potatoes for a majority of the time. I 've run out of both so now I 'm going hungry or eating crackers.
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| 10/29/2015 |
Yes |
- Prepaid card
- ID prepaid card
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Web |
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RushCard has been having system issues since XXXX/XXXX/2015, I had lost my card on the XXXX and blocked it. I called in a day or 2 later to have it unblocked and the representative said it would be active in XXXX hours which would have been Monday around XXXX CST. My card was still not active as of Wed so I called back when I was informed that they were unable to access their system to reactivate my card or remove block. Today is XXXX/XXXX/2015 I have calle dalmost every other day and I still have no access to my funds. I had to move out of my apartment with my XXXX children, I am unable to buy food to feed my family, I am unable to pay my car note or have my transmission fixed that has been broken since last month. I have no money and although family has been helping a little, they have their own families and bills they are responsible for. I do n't have any money, I had to change my kids school because I moved and almost lost my job because of days I missed and came in late. My job will not issue me paper check from check received on XXXX/XXXX/2015 because the funds were not sent back to them so I now have no way to get my check that was direct deposited a week ago. I can not purchase food, winter uniforms for my kids, pay my car note or pay for a taxi to get to and from work, find another place to live because I will have a non payment eviction and it will be hard to find another apartment for my family to live in with an eviction.
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| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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I was text on XXXX/XXXX/15 that rush card would be updating there system and me the holder of a rush card should withdrawal funds from my accout before XXXX the early morning because the update would not allow me to access my funds until monday XXXX/XXXX/15 at XXXX, so after XXXX i tried to withdrawal from my account and i was not successful to doing so, so then i tried and tired to contact customer service and when i finally got through i was told that my card has been blocked ( for what reason i do n't know ), next i tried using the card again the next day Tuesday XXXX/XXXX/2015 and it allowed me withdrawal {$20.00} out following that tried to use the online app to see what my balance was and again it toldme that my card was blocked and not activated again i tried and tried to get in contact with rush card and when i did i was either put on hold for an hour or after being on hold the phone call was disconnected ... .so again with another try at the atm ... my card said declind or unauthorized usage ... .i receive direct deposit to this card from my employer and i also had a remaining balance from my last direct deposit which was posted on Tuesday XXXX/XXXX/2015 so i cant see how my card is not activated..i 've been calling all day today and still not able to get through ... .i would greatly appreciate it if you can get to the root of my problem for me or direct me to any other source that can help me get a resolution
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| 10/13/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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2 weeks ago Rushcard informed its customers that they will be having a maintenance update on XXXX XXXX from XXXX to XXXX, OK they informed us to withdraw any money from our accounts that we would need in that time frame by XXXX ( XXXX ) because during that time we would not be able to withdraw, transfer or deposit and funds to the accounts. OK here 's the problem it 's exactly XXXX on XXXX XXXX and Rushcard is still so called updating, I had {$410.00} in my account before this but now it has magically disappeared, I 've emailed them, called them and pm message them several times since yesterday XXXX XXXX around XXXX, when I try to log in using Rushcard mobile app its states either they could n't recognize my card or its locked and now they 've blocked my card it states to call customer service to have your card unlocked or unblocked but when I call I either wait on phone for over XXXX hours, or get hung up on.this is causing me a lot of anxiety and stress I have XXXX and its making things worse for me. If you get on Rushcard fb page its a lot of people going through the exact samething as myself, money missing, ca n't log on mobile site or online site, getting hung up on and we 're not getting any answers so something needs to be done, because they 've taken my money and want unblock my card so someone please help not only me but to everyone else that 's going through this ridiculous situation with Rushcard
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| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I use Rushcard and they informed users that they would be doing maintenance on Monday, XXXX. That was fine since it was a bank XXXX anyway. I sent money to my account from XXXX on Friday. With Monday being a bank XXXX, I did n't expect the money until Tuesday. Tuesday has come and gone and still no money. My direct deposit was also due in my account on Wednesday, XXXX, and it also has not been deposited. Rushcard has acknowledged that they are having issues, but are n't keeping users informed on the status of our money. If you look at their XXXX ( XXXXRushCard ), this is the same problem everyone is having. It 's as if our money has just disappeared and we are not getting an adequate explanation of when we can expect to have it back. Money that was available in our accounts before the system update is also now gone with our accounts giving us a {$0.00} balance. We all have bills to pay and no timeframe we can give our creditors. It 's frustrating and financially devastating for a lot of people. I understood their issues on Monday since they warned us, but this is the XXXX day and no one at the company is helping other than releasing updates that are obviously not true. Some of their XXXX numbers have been disconnected, customer service is hanging up on people, and other people are waiting hours to speak with someone. It 's unprofessional and as a financial institute, they need to be held accountable.
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I was aware of that my account with Rush Card would be going through a system update on XXXX XXXX, 2015 from XXXX to XXXX. I new I would not have access to my funds during that time frame. It is now XXXX XXXX, 2015, XXXX and I still am unable to access any of my Money. I have called Rush Card Customer Service on multiple attempts to experience XXXX hours waiting times and never have been able to talk to any Rushcard Representative. I have sent XXXX emails so far to rushcard customer service about my account issue and I have got only XXXX response that my account could not be found and needed to send another email with more info so I could get assistance. I have sent that info and have yet heard back from rush card well over XXXX hrs now. My Account balance was at {$0.00} for sometime and now is showing the correct balance but my account is still in " pending activation status '' which I still ca n't access my money. I ordered a new card in hopes of being able to transfer funds to this new card but Rush card has deactivated the ability to transfer funds. It says an error has occurred and to contact customer service. This makes me think they do not want me to access my funds at all by blocking my card and ability to transfer my money. They are giving false info about accounts have full access now and only means of any info is there XXXX page. That leaves me in the dark on when or if a fix will occur.
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| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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Its been 10 days and counting that Rushcard left me with no access to my account. To make it worse the put my direct deposit into a card that was reported stole three years ago. I went to pay my bills and everything was rejected, My car ins cancelled. MY car pmt is due soon. MY cell phone is about to shut down and that not all I have no money and the gas in my car will last probably 2 more days. I believe that this company was hacked and they are lying about the accounts being fixed. I computer glitch does not take 2 weeks. Customer service number keep hanging up. I was following twitter to see what is going on. Rushcard says if you send a direct message that someone will call. I did that 3 days ago. 2 days I get a text saying someone from rushcard will contact me shortly. I have not heard anything. They keep posting that the problem is fixed, but I 'm still locked out of my account. I lost XXXX paycheck and money I had saved. I managed to changed my direct deposit to another account, but they are holding a lot of money, that no one know when it will appear.
they also saying that he lost the money in investments, that rushcard is about to close and that in a couple of months we will receive all our money in a form of a check. I wanted to go to school in XX/XX/XXXX and I needed to hold my seat before the end of this week. Well that is not going to happened. I gon na miss out on going to school.
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| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Unauthorized transactions/trans. issues
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|
Web |
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Hi ON THE XXXX OF XXXX I WENT TO XXXX AND DEPOSITED {$840.00} ON TO MY PREPAID RUSHCARD ... .UP TO THIS DAY THE XXXX OF XXXX I HAVE YET TO RECEIVE THIS MONEY ON MY CARD FROM THIS COMPANY ... ..I CONTACTED XXXX AND THEY TOLD ME THAT EVERYTHING WENT THROUGH AND THE PROBLEM IS WITH RUSHCARD ... .I HAVE CALLED RUSHCARD FROM THE XXXX UP TO TODAY THE XXXX OF XXXX AND CAN NOT GET THROUGH TO CUSTOMER SERVICE..THEY ARE HANGING UP THE PHONES, ,NOT ANSWERING, ,LONG WAIT TIMES TO TALK O SOMEONE..ETC ... THE FEW TIMES I GOT THROUGH TO THEM LAST WEEK THEY TOOK MY INFORMATION, REFERENCE NUMBER FOR MY XXXX DEPOSIT AND SAID THAT IN 2 DAYS MY MONEY WILL BE ON ... ..STILL NOT ON MY CARD ... ..CALLED AGAIN AFTER THAT THE SAME EXACT THING ... YOUR MONEY WIL BE ON IN XXXX HOURS..UP TO THIS DAY STILL NOT THERE ... .I HAVE BILLS TO PAY, RENT, MEDICAL FEES, ETC ... NO ONE CARES AND NO ONE IS HELPING ... ..ON XXXX THE OWNER OF RUSHCARD ID ON THERE SAYING TO DM HIM AND EMAIL CUSTOMER SERVICE..I DID THAT MANY TIMES AND STILL NO RESPONSE ... .THIS IS BY FAR THE WORST POSSIBLE THING I HAVE EVER GONE THROUGH ... I WANT AND NEED MY MONEY ... .HE IS SAYING THAT EVERYTHING IS UP AND RUNNING BUT YET THOUSANDS OF PEOPLE STILL CAN NOT GET ACCESS TO THERE MONEY AND ACCOUNTS ... .JUST ENDLESS LIES ARE BEING TOLD ... ..WE NEED OUR MONEY NOW, ,AND W NEED TO BE COMPENSATED BECAUSE THIS HAS MESSED UP MY LIFE AND MANY OTHER 'S ....
|
| 10/30/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
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Web |
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I have been locked in and out of access to my rush card and account since XXXX/XXXX/15. I have called the Rush Card Company numerous of times just to be hung up on or stayed on hold for and hour. Since then I have been struggling to get food for me and my children, I 've had to think of ways to make it back and fourth to work because no access to money to get gas. I have missed XXXX weekends of moving my furniture out of storage including each week I have been charged fees to pay just to get my things and now unable to pay them. I have not been able to pay the rest of my car note, unable to go to my eye appointment because of the {$100.00} fee that is needed and now I have developed and ulcer in my right eye that needs antibiotics to cure or it will get worst. My phone was stolen and now without any money I ca n't get mobile and I have XXXX jobs in which XXXX jobs require me to have a phone so I ca n't resolve that issue ether. I have been reading were this problem was fixed and I have been calling them since Tuesday and the automatic system is saying that my card is not activated in which I never put in a request for a new card. I 'm stressed out to the max and have been having more then XXXX and I 'm just over all the lies that they have told me since XXXX/XXXX/15. As of XXXX/XXXX/15 was the start date that I have had no luck with speaking to anyone at Rush Card regarding my issue.
|
| 10/31/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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I 've been a cardholder since 2008 I have XXXX rushcards for different financial reasons due to past history of Identity theft. But now when it comes to me trying to use my card it has been and still is the worst nightmare ever. I normally have {$50.00} come or of my acct to put in my XXXX savings acct just to feel like I 'm apart of a bank, because rushcard is not accepted at most places ( prepaid ) and to now have to rely on this money to halfway get me by. I 've never experienced this yet with my card. I 've called numerous of occasions no response or i get placed on hold unknowingly if i do FINALLY get connected, or maybe even HUNGUP on after holding on for hours. Im still checking my mobile app and it 's still not allowing me to login, checking my online acct it may show that I 'm locked out invalid credentials ( user id/password ) or finally after answering numerous questions then it shows {$2.00} WTH.. I feel shameful to have to go to my mother for help with a XXXX old son who needs essential things that I ca n't afford right now or even borrow money from a payday loan to only not even be for sure if I would have the money to pay them back when it comes which is scheduled very soon. All these services fees are ridiculous, making XXXX be a fee free month is a SLAP IN THE FACE. Something needs to be done ASAP, this is unacceptable ... DO SOMETHING OR IM LEAVING RUSHCARD
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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RushCard went through a technology transition which has myself, as well as XXXX other people, without access to our funds. We have been waiting for the past 10 days for my direct deposit. My wife has been keeping up with the updates posted via social media incessantly. We have tried contacting customer service, but after holding for literally hours, we are disconnected. We spoke with XXXX representative on XXXX/XXXX/15 and we were told that she saw our direct deposit but there was nothing that she could do about ; we simply have to wait until everything is fixed with the glitch that occurred.
We are a family XXXX We have tried contacting our utility service providers to explain our situation, but many are unwilling to work with us, especially since we can not give them a date as to when will be able to make a payment.
We have tried every avenue suggested XXXX ' and RushCard 's social media and we are still waiting to be contacted. We have been to the ATM, as suggested, and my account says {$0.00}. The automated and online system also say {$0.00}. Even the money that was on the card before the transition is missing.
We have been unable to buy food and gas. I had to borrow money from my boss to simply be able to get to work. We have been to the food pantry to get food. All of these things have terribly embarrassing, especially considering I work to provide for my family.
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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The Rush Card has been with holding money from my account, which I have been unable to pay bills, get to work, move in to a new home, and feed my family I was suppose to recieve my direct deposit and it is promise to me that it will be there two days befor my pay check, this happen during the end of the month when I have to pay rent. They keep telling me that they can not give me a time frame on how long it will take but keep guarenteeing me the money is safe but mean while my car insurance was just cancelled XXXX 2015 and the bill collector will not take an excuse I have suffered severaly from these damages and lost out on a home, a drop in credit, late fees, unable to keep my daughter in day care/after school, lost in hours at work and emtional stress I have to check my self in a hospital because of head aches im recieveing from stress. I have been unable to feed my family and had to borrow money from others that I have still been unable to pay back so far I have lost XXXX because of the lost hours at work and unable to get gas to meet deadlines and im lossing by the day because the issue is still not resolved I call them spoke to someone and pleaded my case they just countinue to place me on hold for hours and hope I hang up or they will hang up please help me, I soon will have to take out a pay day loan to help myself in this financial crisis.
|
| 08/09/2016 |
Yes |
- Prepaid card
- General purpose card
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Web |
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my situation is rather strane but i have been a victim of identity theft someone was able to get my account information and use some type of replica card to withdraw funds out of my account from atm machine in the city of round rock and XXXX, Texas i have made multiple police reports signed affidavits, sent revital letters and also verification that i was a work the time this incident occured was XXXX. central time and i was at work in XXXX, Texas the person ( s ) were able to draft over {$1400.00} dollars out of my account .i have gotten nowhere with this institution because they are not doing a proper investigation on there end everything they have asked me to sumbit has been given to them they told me funds will be avail to me XXXX/XXXX/XXXX i was waiting for that day just to just call and be told my case was declined bc it was a atm transaction which i told them originally and they also knew and was able to stop and refund XXXX draft ... since this incident i have yet to recive anything in writing on top of all of this madness i have been a custimer since XX/XX/XXXX and have had my direct deposit setup i have now reopened the claim and waiting XXXX. This company is horrible they over talk me everytime i call and this issue seems to just keep going in circles my nxt steps will be legal action if i cant get the to give me my money back.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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Starting XXXX, XXXX 2015 Rushcard stated that they are updating their systems and it would take XXXX hours. Days pasted and none of my funds was available. I call and they would hang up or keep me on hold for more than XXXX hours. It is now XXXX XXXX, 2015 and as of today I still can not access my paycheck from XXXX XXXX, 2015. This has caused financial stress on me with the issue of paying bills and having money to get to work and eat daily. For the past weeks I had to stress over how I am going to have enough gas to get to work. Today I called and was told that the system is yet again down and my account has went from {$500.00} to {$0.00} XXXX times today. On the occurrences that I seen money available I went to the ATM and get invalid responses and is told to contact my financial institution. I call them and they have NO answers of the time frame, its been 2 weeks. All they ask for is your number so that they can send you a text when the system is fixed. When I asked to speak to a manager I was put on hold and never returned to. The HARDSHIP this has caused for me and so many lower class citizens in America is unfair and should be unjust. There has to be some why this can be avoided in the future. Currently I am at home with {$10.00} in my pocket that I can not spend because it is my last. What do I do next week up until payday?
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
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I have been utilizing the services of XXXX XXXX XXXX Rush card for several years. Never have I ever had such a horrible experience. I work for XXXX XXXX, my payday was Friday XXXX/XXXX/15. Normally Rushcard deposits two days early but since Monday was a holiday I expected a delay and not to get my posted direct deposit until Thursday. Thursday came and went still no money. Friday morning still no money so I decided to reach out to a friend who also uses them for her direct deposit. She began to inform me that there was a big issue and almost every single RushCard customer either had not recd their directly deposit or the money they had on their cards was missing and they now had a zero balance. Customer service can not help, they just keep telling us that they were going through a system transition and that we will be notified once the systems are back up and our money is deposited. I heard that they were in fact hacked and we will never see our money. How true that is I do n't know but I am beginning to believe it when I ca n't even get an answer out anyone. You ca n't even provide us loyal faithful customers with a time frame. Bills can not get paid, gas in vehicles, my kids can not be provided for because I have missing money from my hard earned paycheck. I need/ We nee answers we need help and a solution. This is not okay
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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|
Web |
|
|
Hello, I am an unfortunate customer of Rushcard/Unirush LLC. I have XXXX direct deposits that are missing from my account that have yet to be posted and I am being told by rushcard that they dont have the funds and cant do anything. My weekely pay check has been deposited into my rushcard acct seemlessly for the last year up until the rushcard " system update '' on XXXX/XXXX/15. Every since this supposed update I have not been able to accesing my existing funds or any deposits made. I should have had a deposit on XXXX/XXXX/2015 and a deposit on XXXX/XXXX/2015 neither of which are reflected in my balance. I have called rushcard several times being on hold for countless hours at a time and have been informed on my last call that they dont have my funds and there is nothing they can do. I have verified with my employer that the funds were accepeted by rushcard into my account so there is nothing they can do because the funds havent been returned. At this point I am exhausted and disgusted with the entire ordeal. The stress this is causing me isnt worth me to continue to call them and deal with this. I have had several automatic Billpay payments returned, I have no food, no gas and I have no one else to borrow from. Im hoping my complaint doesnt fall on deaf ears and I will one day see my hard earned money.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
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Web |
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On XXXX XXXX, 2015 - RushCard notified me and other members to remove any funds from our accounts on Monday. Being as though I had no money in the account I disregarded the matter. My job would n't have posted my XXXX XXXX until the Following Friday, so in my mind there was no need for me to worry.
XXXX XXXX, 2015 - RushCard posted my pending deposit to my account in the amount of {$1200.00}, but I was unable to access my funds because the card the money posted to was stolen. I tried to transfer my funds to another account, but system error messages on both the RushCard mobile app and website prevented me from doing so.
XXXX XXXX, 2015 - I have tried to call RushCard several times about this matter and was told to provide my name, number, address, and someone will contact me.
XXXX XXXX, 2015 to XXXX XXXX, 2015 - XXXX XXXX reached out to me via XXXX and told me to provide my name, number, and address and someone would reach out to me, I have called the customer service line and was told that same information days to follow, and I still have not received an answer. Every time I call now and request to speak to a representative the call disconnects. The website and the mobile app is still not working. I have not received no answer on when and how my issue will be resolved as of today XXXX XXXX, 2015.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
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Web |
|
|
My payroll check was deposited onto a 'Rush Card ' and two-three days after the funds posted to the prepaid card, they were retracted or otherwise misplaced.
I have reached out to the company on multiple occasions, I have direct messaged the company representatives, I have filed a Consumer Affairs complaint, to which I was asked for a number I could be reached at, that was three days ago.
This has been going on for over a week now with no resolution, no call back, and no straight answers as to when/if the issue will be resolved.
The only phone call I received that was outside the norm was a phishing call telling me to select one to receive a free voucher to some unnamed website ( download virus to mobile ).
I 'm tired of it, no answers for me, just platitudes and broken promises. I 've had enough, I missed a day of work because I am broke and without gas. Luckily I have a perfect attendance record or I may have been fired.
And I understand this is on me for not dealing with a reputable service or my brick and mortar bank but I just need to get my money from them so I can take it to my bank and not have to live through this nightmare again.
Please help, any answers as to what is going on I would greatly appreciate.
~Oh and I have already reached out to my employer 's payroll dept regarding this.
|
| 11/10/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
|
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I had my pay check of {$530.00} check # XXXX direct deposited to my RushCard on XXXX/XXXX/15. I received my actual RushCard on XXXX/XXXX/15 and activated it. On XXXX/XXXX/15 my account reflected the my funds available to me in my account. On XXXX/XXXX/15 {$530.00} ( my entire check ) was deducted from my account as a " Processor credit reversal '' transaction ID XXXX. I have called every day since XXXX to resolve the issue and keep getting the run around. I have spent countless hours on the phone and when I finally get a live person, they hang up on me. On XXXX/XXXX/15, I was finally able to get a live person on the phone and they were working to fix the error and credit my account back the missing money since the funds were taken out in error. I was told it would be fixed in 24 hours. Today is XXXX/XXXX/15 and I still have not received my funds. I have still continued to call every day and I am told they will fix it within 24 hours, but they still have not returned my funds. This is creating great financial hardship for me as I am not about to pay my bills or buy my daughter what she needs. They have essentially stolen my entire paycheck from me and no one is doing anything after seeing this was an error on the processors part. I need your help to please quickly resolve this matter.
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| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ca n't believe a system upgrade on XXXX XXXX, 2015 is still having glitches. It took me 4.5 days to get them on the phone so I can ask what is going on with my account. And when I did get a hold with someone they could n't answer my question. They told me they were working on it. Customer service rep needs training. She got me more upset by having no knowledge as to what was going on. Just that it 's being handled. I asked what the ETA was or a ball park ETA once again I was told I do n't know. I asked a couple days, weeks. months????? Once again the response was I do n't know. They need to get together. Who in the world upgrades their system and not have knowledgeable technical support to fix the glitches. It is now XXXX XXXX 2015, still not resolved. Please hire a real technical staff to fix this or you wo n't have any customers left. This has been frustrating and stressing. I have had anxiety issues over this. This kind of service is inappropriate and disastrous to your business. I want any fees back and credited to my account asap. Also the day of the upgrade it stated I had money in my account, then hours later it stated I had a XXXX balance. I yet still have n't seen where my money went. PLEASE FIX THIS. Hire compentent employees, compentent IT technical support for upgrades.
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Back in XXXX, I learned through XXXX that RushCard would be updating their system on XXXX XXXX from XXXX - XXXX. The RushCard post advised that you take out money just in case. I did not, because I felt that I had no immediate need for my money and a day or XXXX without, I could survive.
Well, now it 's a week later and I still do not have access to my funds. It may seem like pennies to most, but I am the wage earner for my family of XXXX and EVERY penny counts.
The lack of information regarding when RushCard will be fully functional and the encouragement for you to call, email, or message your info and someone will get back to ; only to receive a text about waiving fees and no further information about when everything will be back to normal.
My husband and I have XXXX children, an XXXX XXXX old and a XXXX old and without having access to my money I was not able to properly feed the over the weekend. Do you know how had it is to get my XXXX child to eat something different? Let 's just say I could not wait until the weekend was over so he could be in school for breakfast and lunch ( FREE ) and eat what he is accustomed to. Dinner tonight is another story.
If it were just me, you would n't have heard my complaint. But this is affecting my family.
Sincerely, Head of Household
|
| 03/09/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
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I am a Rushcard holder. I have no idea why. I have bank accounts. I will close my Rushcard account after I get my money. I received a text stating my card had been blocked for suspicious activity and to contact Rushcard. I called them immediately and upon me calling, I started receiving text stating I am being issued a new card and it will be in the mail in 7-10 business days. I began asking what was compromised and a better explanation and the rep is short with me and tells me that it comes from coporate. It has been 7 days, I still do n't have my " new card ''. They did n't even offer me the option to expedite the card! I get paid tonight and will not be able to access my funds. This will be a deposit of over XXXX. I have XXXX children. I work everyday. I called again today and XXXX, the floor supervisor in customer service told me to wait until Monday and at least my money is on the card and I should n't be upset. And if I want to get a lawyer to go ahead. I then called XXXX customer service who told me, someone will call me back in 2 business days! I am very disappointed. I told my family members about the service due to THEM not having a bank account. I should have never opened a card with them. That Fee holiday is XXXX. They should be ashamed. Please someone do something.
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| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
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- Unauthorized transactions/trans. issues
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Web |
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I lost my pre-paid debt card from rush a replacement was sent to me within 9 days and i was not able to activate my card. I had my direct deposit in my account a week previous. I was told that rush card was going through a systems upgrade and since their systems were down their activation line wasnt working i was locked out of my account and couldnt view it. And after waiting on hold for several hours after being hung up on multiple times by rushes automatic phone system. I was told by customer service i would just have to wait until it came back up and no time line was given but until then i couldnt access my funds. I called daily for nine days before i saw a post on social media telling me to reset my account at this point now having XXXX checks direct deposited that i couldnt access. I was finally after day ten able to email rush my account info my account was unlocked i was able to remove my money. Im now late on my.car payment rent phone bill and cable with delinquent fees. And now i have to pay a XXXX dollar down payment on my phone due to a service interruption. This has severely disrupted my life i had to borrow from friends and family to feed my son. Rush should not be allowed to block people from their accounts for ten plus days with no viable information.
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| 05/16/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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my complaint is with RushCard. There was unauthorized charges from XXXX XXXX XXXX / XXXX / 17 {$150.00} XXXX / XXXX / 17 {$2.00} XXXX {$60.00} All XXXX charges were not authorized I started the dispute on XXXX / XXXX / 17 when I first saw the charges, after I called XXXX XXXX and it was unresolved. I filled out all the required paperwork that Rush representatives told me I had to fill out and sent them back via fax Since that time I spoke to several representatives but the last one yesterday was XXXX . I advised him that XXXX XXXX resolved the issue and credited back the card gave them statements that were provided to me by XXXX XXXX . On XXXX XXXX they refunded the debit card then XXXX / XXXX / 17 {$60.00} was refunded. Since that time no money was actually refunded to me by Rush. I received letters stating to try to resolve issue with merchant which I have but rush is holding money now for over the initial 30 days they told me it would take. Everyone told me that I cant speak to the actual department of disputes and that I just had to wait. Wait until XXXX which is not right since the merchant has refunded the charges I just need it to be done on the Rushcard side I have asked for phone calls back and received nothing
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| 10/31/2015 |
Yes |
- Prepaid card
- Payroll card
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- Unauthorized transactions/trans. issues
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Web |
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On XXXX the XXXX my car loan company accidentally double charged my account. I contacted them and they refunded the funds well by Wednesday the XXXX these funds were still pending. I contacted rush card and they assured me my funds would be posted by Friday. That never happened, I called rush card and I held for over an hour finally a lady came on I explained again what happened she then called my auto loan company on XXXX way and was told they already refunded the amount and on their end it was adjusted and closed she even gave the transaction number. The rep assured once again that the funds should post with in the hour. I went to make a purchase XXXX hours later and my card declined. I called back held for another XXXX hours she then told me she escalated the issue and the funds will show available. Again no money has posted of course I call back held for another hour only to hear the guy did n't have access to the system and after he offered a supervisor rudely hung up on me. It 's wrong and unfair it 's been over the time frame they gave and I still do n't have my money which means bills ca n't get paid and o ca n't make purchases to take care of my children. Rush card customer service if rude absAnd unpleasant I have been patient but this is over board.
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| 10/27/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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On XXXX/XXXX/15 was expecting a direct deposit from my employer to be on my rushcard. I logged onto my online account and checked my transactions and I could see where my deposit was made from my employer but my balance was still at {$25.00} ( from what I saved from my payroll last week ). I had been calling rushcard nonstop since XXXX/XXXX/15. I was finally able to get in touch with someone @ rushcard and when I told her what was going on with my account she said that my account was - {$870.00}. When I asked her how can my account be in the negative when I get a payroll deposit from my employer every week and you can only spend what you deposit, she caught an attitude and then saywell you can just close your aaccount. I told her I was calling about my money not to close my account and ask her to transfer me to a supervisor. She transferred me to her supervisor. I was on holold for about XXXX mins. then the phone clicked off so I called back and they said to call back in the morning to talk to a supervisor.I have been calling 2 days straight with no answer. Please help because this is ridiculous. This rushcard glitch has affected me tremendously and then on top of that they are trying to say to say my account is negative {$870.00} which is impossible
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| 01/29/2016 |
Yes |
- Bank account or service
- Checking account
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Web |
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I use Rushcard services for my military XXXX deposit, my money goes in on the XXXX and I try to pay may bills but the card is decline. The card I 'm using expiration date is XXXX. So I call customer service and they say the card no longer works because the new card they sent out came back to them for the wrong address. I tried to explain to them that my card is good til the end of the month but the service rep told me that 's how their system works. Even though I have to accounts with them I still can not touch my money. Now the rep tells me to verify my address so I did, the rep then says the card would be in the mail in 2 days. Those days have pass and still no card because they sent the card to the wrong address again. We are now on day 3 and I 'm told they sent it to the right address and ups got it wrong. Mean while I have XXXX accounts with them and they would not make my money available to me. I have child care, cable bill and etc that are due when due otherwise there are no services. A rep sent me an email at XXXX stating they know how frustrating it could be and I might have a card in 3 to 5 days but if I need my funds immediately to leave them my contact information so I left my contact information and now there 's no reply.
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| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
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- Unauthorized transactions/trans. issues
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Web |
Servicemember |
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On XXXX XXXX 2015 I reported my Rushcard lost/stolen. I was sent out a replacement card on XXXX 2015. I called back on XXXX XXXX 2015 to expedite the shipping of the replacement, the representative charged XXXX for expedited shipping and XXXX for the replacement. I received the expedited card on XXXX XXXX, 2015. This was the day that Rushcard notified me that they were processing upgrades to the system that would be between XXXX pst-XXXX pst. Until til this day XXXX XXXX, 2015 it has not been resolved. I have n't been able to contact customer service to resolve my first and second issue. I was able to view my transactions online on XXXX XXXX, 2015 my money was debited out of my account by XXXX XXXX transfer from the card I originally reported stolen. I did not authorize these transactions at all. The card was suppose to be blocked and inactive. I am without my payroll monies and facing eviction and utility disconnection. I contacted XXXX XXXX via XXXX and he asked any of the affected customers to direct message their personal information. ( i.e home phone number, address, and name ) I did so on XXXX XXXX. He stated someone would be in contact with me but no one has contacted me. Its been 18 days of hardship for me. Please help!
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| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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Hello, there 's a huge issue with rushcard. Since XXXX Monday most customers including myself have n't been able to access their money. direct deposit are not posting, accounts are locked or blocked, accounts are deactivated ( including mine ). Ca n't withdrawal, transfer or make purchases. Rushcard had a maintenance update lasting until XXXX pst ( yesterday ) .The customer service phone number is providing inaccurate balances, saying the account # is wrong and now my account is deactivated When you select the prompt to speak with an agent the phone rings twice and hangs up. There is no alert or update when you call. payments are bouncing left and right for everyone. I ca n't take my daughter to daycare because all my money is tied up in the Rushcard. I ca n't go 2 work either. I 'm low on gas and food. There is no news or updates about this issue no ETA. We 're all being left in the dark. My direct deposit is suppose to hit tomorrow but from XXXX other customers, it sounds like that may not post. I do n't have the luxury to have extra money in hand. My fiance and i are living paycheck to paycheck and rushcard is making it very hard right now. Rushcard is n't going to help me if I lose my job for missing to many days of work..
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| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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Hello, I am Rushcard customer. I still have not received my payroll direct deposit, which was due on XXXX/XXXX/2015. They also zeroed out my account of the funds that were there prior to the " upgrade ''. When I called, I was in the call que for as long as XXXX hours before being disconnected. Once I did get through, I was given the generic answer and apology. They sent emails and texts letting us know that this upgrade was coming, but when everything went awry there was no communication at all. Then when they finally did send an email, it was about waiving all the fees during the holidays but the problem still is not resolved! Not only could people not receive funds but they could n't take any out or make purchases. I had to ask my employer to do a reverse direct deposit to get my paycheck back and that is going to take 3-5 business days! I have a family to feed, bills to pay and am in the process of moving. This is unacceptable!
Now I completely understand the situation but it should and could have been handled better than this. I was pleasant each time I called. ( XXXX times called, got through once ) I will no longer be doing business with Rushcard.
Thank you for listening.
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| 10/18/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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Regarding the Rush Card. I 've called several of the customer service and corporate numbers since Tuesday. I 've been told several different stories. I 'm a single mom and my only source of income is deposited on this rush card. I lost my card back on XXXX XXXX. I called and reported it had been used. I made a dispute that same day and I have heard nothing of that dispute. I received a new card in XXXX XXXX and tried to activate it and that 's when my problems began. I received several texts about my balance. It went up and down. Now it 's at XXXX and my new card is being declined and not recognized in your system. I 'm very frustrated as I could possibly be facing eviction as I told my rental office I would pay my rent when I got my new card since I 'm not able to go into the bank to withdraw the funds. This is very frustrating as I 'm not dealing with a private landlord who may understand. I 'm dealing with a business just like yours who does n't want any excuses and just wants there money. I 've borrowed all that I can afford to pay back. Please help me resolve my card issues so that I can get my life back on track. Any assistance you can provide is greatly appreciated. Thanks.
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| 03/21/2016 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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While the glitch with the rushcard system updated was taking place, I had my gas and electricity service disconnected and was served a 5 day notice to pay or quit at my current residence ... ... The customer service during this phase was horrible and I was almost terminated from employment due to attendance issues while.I.tried to contact different agencies and friends/ family to assist with XXXX worth of bills ... .... Once the glitch was " fixed '' I still had problems accessing my funds and to this day I have yet to receive a XXXX $ deposit that was supposed to take.place during the glitch ... ..they have given me the run around and keep telling me that it may take up to 90 days to resolve but that time has come and gone ... ... .. The customer service is horrible and everyone sounds like a broken record with the same response ... .. Its like I have no recourse for my missing funds and no one seems to genuinely care, yes this card was designed to help low income families but they are essentially more of a problem then a help, every time I call they thank me for being a cardholder since XXXX but that really does nothing for me when they Dont care about my missing money
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I have a rush card and I lost my card and reordered a replacement card on XXXX/XXXX/15. I paid for the 2 day service for XXXX and was told my card would be here by XXXX/XXXX/15. When it did n't show up I tried to contact their customer service department and it took a day in a half to get thru to them. I spoke to a rep who guaranteed me I would receive it via overnight express thru XXXX and would receive by Friday XXXX/XXXX/15. Also I was told to call in the morning and get my tracking number and the fees would be waived. I called the entire next day and didnt get the until the evening and a diifernt rep told me that they do n't have an overnight service I would have to wait one to two more business days ( monXX/XX/2015 to receive my card and not only was the fee not waived I was charged twice for the service. Needless to da its kinda I received no card, cant get thru and now I have no way to feed my family which includes a XXXX year old and I 've had to miss work because of this. This is an unbelievable with no resolution in sight. The company is Rushcard services and there are literally thousands of us affected by this please do something. My name is XXXX XXXX
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| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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RushCard started a system update on XXXX XXXX that was to be complete on XXXX, it has been a week and the update has caused huge problems for cardholders. My direct deposit from work showed pending starting XXXX XXXX, 2015 and posted on XXXX2015, however the card has been showing inactive for a week. When you call customer service if you reach someone, they read this scripted message about a glitch in the upgrade and transfer you to another department which then rings and hangs up or you 're on hold for an hour or more and it just hangs up. I spoke to someone today, she pulled up my account told me how much my direct deposit was, showed it was posted but the card needed to be activated, transferred me to the activation department and the call went on hold for about XXXX minutes and then hung up. Now when you call the automated system has you put in your info, transfers the call, it rings a few times then disconnects. I have bee a RushCard member for a little over 2 years. I need to have access to my money. I have done everything RushCard has instructed me to do with no resolution to this matter. I know that thousands are affected by this and we need some help.
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| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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My bank is Rush Card, as many of you know, Rush Card has experienced many issued these past two weeks, its been extreemly difficult to manage money in my account, i attempted to pay all of my bills not knowing that they may be returned, i just bought a new car and had to pay my car note and then find out i can not accesss my account! what a great way to start off with payments, i have direct deposit set up with a new bank and hopefully my job can expedite this so that everything gets taken care of before next pay day, i feel so bad for the XXXX people who like me cant get into their accounts, just sounds fushy, and i have never been with a bank who has held your money and not give you a valid reason where its gone ... My mom also has rush card and is missing hundreds of dollars and no one can tell her why or what has happened to the money, never EVER will i bank with Rush Card again! and unlike any bank they charge {$1.00} per EVERY SINGLE Transaction!!!!! no bank does that! do you know how much money we could be saving if each transaction was free ... .. like it 's supposed to be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUSH CARD
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| 10/28/2015 |
Yes |
- Prepaid card
- Other special purpose card
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- Managing, opening, or closing account
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Web |
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On XXXX XXXX Rushcard did a " system update '' and because of that i have not had access to my funds for almost 3 weeks now. Everytime i call i am on hold for hours or the phone keeps hangimg up. I spoke with a rep on Monday and was told the update glitch would be fixed that day and i would receive a text when my card was all set but i never received it and my card still didnt work. I have no access to my funds and had to decide to pay rent or my sons tuiton for school and because i chose rent my son will no longer be able attend until my balance is caught up. I already have my mother paying my rent no one can help me with my sons tuiton too. my electricity will be shut off tomorrow for non payment and my phone has already been shut off too. They have the wrong card info as being active ( i got a new card before the update ) and when i try to activate the correct card i am told by the auto system i already have a active card. When i did speak to a rep they told me when the sysrem is up and running i can activate my new card, they told me i would be able to later on that day and i still couldnt do it. On top of that i am still missing funds in my account.
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| 11/20/2015 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
Older American |
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On XXXX XXXX I had {$130.00} on my account ending in XXXX. I have XXXX rush cards ending in XXXX and XXXX. I was un able to access the amount on the card ending in XXXX so I initiated a transfer which did work to card XXXX in the hope that the other card would work. It did not work so I transferred the money back to card XXXX and I did this twice again between dates XXXX and XXXX. Rush sent me documentation regarding that transfer. I also attempted withdraw the money at an atm on XXXX and that did not work. A few days later I received documentation regarding the transfer and a notation that the transfers were cancelled. Rush also removed the {$130.00} from my account. That money has never been replaced, refunded or was it used by me. I sent in forms and disputes regarding the money and was told on XXXX that the decision was made that the money was non-existent and a balance error. I was also told that the money was put back into my account which is a false statement. As of this date their is no record of that money except for the email which was sent to me since Rush removed any accounting of the transactions or balance on that date as it stood on XXXX
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| 08/01/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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An auto loan company that I had done business with in the past charged my card XXXX XXXX 2017 for XXXX. I disputed the charge because I did not authorized this payment from the company nor was I set up on any kind of auto pay. XX/XX/XXXX I was informed the case was closed and my debt card company found no error in the charge. I sent in a rebuttal letter because I did not agree with this decision. Again it was denied. Then the auto loan company called me and advised they just received a dispute from my card company XX/XX/XXXX. They conducted an investigation on their end and advised that the charge was not authorized. I sent in another letter to RUSHCARD SERVICES and a manager told me no matter how many letters I send in the charge will not be reversed. Her name was XXXX in XXXX. I then took my efforts to social media, the company at that time reopened my case. The auto loan company stated they cant refund me the money because the funds was taken back by the merchant back on XX/XX/XXXX. I was not given any credit from the prepaid card company and they are saying I still have to wait another 30 days after the first investigation was never looked into.
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| 06/03/2016 |
Yes |
- Prepaid card
- ID prepaid card
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Web |
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I have had Rush card for over a year now .. I just bought a new car in XXXX i had my card info in the car due to them needing my bank info, I was sick and did not remove it from my car it had my pin number on the envelope. I had left that my card and meds in the car. someone got into my car and took all my things and drained my bank account. I filed a dispute form on XXXX which they stated in less then 10 days there was no error in my account and closed the claim. Stating i had to file a rebuttal letter which i did on XXXX XXXX. I have called them at least 50 plus times i keep getting the run around.I still to this day have n't received a letter from them which i have requested 8 times. I called again yesterday XXXX to see the status which they said they closed my case again i had them transfer to me to a superior who then claimed i never sent a rebuttal letter and to resend it again and is claiming i have to wait another 90 days for a response. It was over a thousands dollars taken out of my account. I could not make my rent or car payment. Someone stole my card and used it and they are refusing to give me my money or a report on why they will not.
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| 04/27/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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Starting around XXXX XXXX , some strange charges began to pop up on my accoun t. ( I Have A RushCar d ). B eing the product of a scam months ago i have n't felt safe enough to open up another card with another financial institution so i decided to go prepaid for a while & boy was that the worst idea ever!! Sine XXXX XXXX there have been multiple other charges on my account to other establishments and in the end i ended up losing at least {$300.00} in this process. I have repeatedly tried to contact RushCard via email & phone for 6 days now and i still have n't heard back from anyone in regards to this situation. I 've found more luck in directly calling the establishments themselves. I have bills to pay and since i cant speak to a representative i now can no longer pay my bills and that is unacceptable because I have a XXXX year old who needs things!!! it is so distasteful that rushCard has a phone number but does n't give you the option to speak to a rep & even after using their suggested ways of contacting the company you still get no one. i need this to be resolved and i will probably NEVER USE RUSHCARD AGAIN
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| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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This is to address the issue that is still on going with Rush Card. I have been dealing with this very unfortunate situation and have since lost my Satellite TV service, my car insurance is threatened to lapse in a day, and I had to borrow XXXX to pay my cell bill that had been given a XXXX hour extension due to this outage. I do not who told the commission that this issue was fixed but I 'm here to tell you that today XXXX/XXXX/2015 @ XXXX XXXX Est. That issue is still ongoing. I hope they will compensate peole for reconnection charges that we will be charged this is the most horrific experience I have ever had to endure with any financial institution and for them to tell clients they have no idea when this issue will be resolved is ludicrous. People are being evicted, losing daily home resources such as power and telephone services this is really really bad and I hope that something is done to assure this wo n't happen again. My son sure would appreciate it after he had to miss his home coming because we could n't purchase his anything not even a haircut. I 'm very disappointed and I hope they pay for all that we had to endure.
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| 11/14/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I made an online transaction to XXXX XXXX. XXXX and the order was cancelled almost immediately by me. I called XXXX XXXX they told me they do not withdraw the funds they only put a 3 to 5 business day hold on it to verify the funds. XXXX XXXX emailed me a confirmation that the order was cancelled and that they did not withdraw any funds. I called Rushcard Prepaid card and they called XXXX to verify the transaction was cancelled, XXXX XXXX told Rush card representative they did not withdraw any funds. RUSHCARD REP. told me your funds should be in your account by XXXX XXXX or XX/XX/2015. My funds do not show up on my account with Rush card. I call and email them and no one can help me I am told the computer is loading, they put me on hold and hang up on me. The transaction shows as pending. The amount is {$940.00}. When I log in to see my balance it shows a balance of {$11.00} and it shows pending {$940.00} when I download a summary statement it shows balance {$940.00}, but Rushcard tells me they do n't see no transaction, but when I call They tell me different stories. The transaction was made and cancelled on XXXX XXXX, 2015.
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| 08/19/2016 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I am soooo Upset!!!!!!! I cancelled a purchase from XXXX in which I was to pick up the merchandise from a local store. I did not go to the store, instead I canceled it. Per Rushcard member services, I would need to fax over an authorization hold reversal form from XXXX with trans info stating to release hold. I get that done, then the reps say they can not do it because of a policy they have in place with XXXX that will not allow them to release the hold. I know they can release the hold because I 'd had them release a hold before. Now it 's school time and they are holding my funds from me doing what I need to do!! I swear I am going to do away with Rushcard after I get my funds released because since the change in banks, it 's has been a nightmare!!!! Im really starting to hate rushcard after being with them since XX/XX/2009. They may get another lawsuit as far as Im concerned. I call Unirush and they tell me they are sorry for the incorrect info of sending in the authorization release form, but they can not release it.???. So you have all of your reps saying the same thing, but it 's wrong? So much of a scam going on!!!
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| 07/19/2016 |
No |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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To Whom it May Concern : On or around XXXX XXXX, 2016, I contacted Rushcard Prepaid Debit Card Services to report my prepaid debit card lost ( in addition to losing my Rushcard Prepaid Card, I lost my photo id which I told the police officer about ). On or around XXXX XXXX, 2016, I submitted a dispute in writing to Rushcard Prepaid Debit Card Services for XXXX unauthorized charges including one for {$480.00} at the XXXX XXXX. On or around XXXX XXXX, 2016 Rushcard Prepaid Debit Card Services granted me a credit for XXXX out of the XXXX unauthorized charges. But on or around, XXXX XXXX, 2016, Rushcard Prepaid Debit Card Services denied my claim for the last and final ( XXXX ) disputed unauthorized transaction of {$480.00} at the XXXX XXXX, stating that no Error occurred which is inaccurate as I did not authorize that charge.i would like Rushcard Prepaid Debit Card Services to refund me {$480.00} immediately before I file an arbitration complaint against them pursuant to the cardholder agreement. My name is XXXX XXXX and I can be reached at XXXX. I look forward to Rushcard 's kind and prompt phone call.
XXXX XXXX
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| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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I have direct deposit with Rushcard, and I was out of town and my card would n't work. When I tried calling Rushcard 's XXXX number, I could not get anyone to answer. My latest deposit should have been deposited on XXXX XXXX, 2015. It was not until I was able to make it back home with no money that I realized that my card would n't work anywhere. Then I discovered I could not access their customer service, and I could n't go to an ATM to withdraw money and I am now behind on all of my bills. I can not get any of my money out from my direct deposit once I finally was able to go online ; it shows that they reactivated an old expired card and placed money on it, but now since I do n't have the card anymore and it 's no longer valid, my money is still locked up in their system! I am past due on all my bills and now I 'm having to borrow money to get to work. Their false promises on social media asking for my name and address and phone number to call me is getting no results, because no has contacted me since all of of this has happened. Please help me recover my hard-earned money ; this is my last resort!
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| 10/20/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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I have a Rushcard and my pay is deposited twice per month there has been an issue with customers of Rush including my self with having access to our money for more than a week some longer. My most recent issue is that my balance is not correct. Rushcard is saying that a gas merchant is holding XXXX for XXXX gas transactions XXXX for XXXX the other for XXXX. I have use this place XXXX of times now all of a sudden they are holding XXXX of my money for XXXX worth of gas, my balance with Rush changed 5 times in one day and on the day i got my deposit into my debit card less than half my pay was in there, that is due to Rush and not the merchant. Their was and is a problem with my availble balance because of Rush, if the merchant is holding my funds it is out of concern that Rush will not pay or when the merchant submits for payment that person will show no funds available because of the issues at Rushcard I have no money to finish paying my bills. XXXX remaing bills are for insurance and if not paid they will lapse. Nothing fair about this, people are suffering in many ways due to Rushcards carelessness
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I was told to email this email to notify them of a story that is going on right now. Rushcard XXXX of the leading prepaid debit card companies has been holding XXXX of its customers funds hostage since Sunday night. They reported an update to take place on Sunday night from XXXX to XXXX. It was then released that it would go until XXXX Monday. It is now XXXX on Tuesday and XXXX of customer like myself are without funding. I cant get into my online account because it says its locked, when you call the customer service line it hangs up or you sit on hold for hours on end to no reply, when you email or inbox them it does n't get a reply this is ripping people off. We have no XXXX to else to call no one else to email or inbox. I think the media needs to shed light on this situation. I am not able to make any bill payments, my payroll check has not be loaded to the card, and if you check any of their social media you will see a lot of people that are just like me. Please he lp bring this story to light so we can get something done. We are being bullied out of our funding that we work hard for.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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|
Web |
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|
I had my payroll check being deposited to the Rush prepaid card which is done every other Friday it has been 7 days since my deposit & I have not been able to get my money off of the card. The company says they had some type of software glitch so it 's happened to thousands of customers however the CEO XXXX XXXX ( very well known XXXX or XXXX ) has taken up all social media outlets saying the problem has been rectified yet I still have no access to my funds. I 've literally called their XXXX number probably XXXX times everyday just to be told that I should be able to get my money within an hour yet each time that has failed. I call the XXXX number again just to be placed on hold for XXXX hours then hung up on. I 've emailed, sent messages via XXXX, XXXX, etc per what they 're telling us to do on the XXXX yet nothing has worked. I work hard for my money & have several severe medical issues which causes me to take medicine that I have n't been able to afford to get. So it 's been a week since I 've had my medication I 'm literally praying that I make it through each day. Please help me!
|
| 10/24/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
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It has now been almost 2 weeks and I have n't been able to access any of my money.. this issue started XXXX XXXX and still persist till this day. I have n't been able to get anyone on the phone the line keeps hanging up on me. I can finally go online to if see my funds are there which they are but the card they have there on the account is my old expired card ... At the end of the day I just want my money back that I worked hard for ... My vacation has already been ruined by this unfortunate event in which I have finally accepted, but I will not accept this unprofessional conduct by Rushcard. I also feel that its messed up how no one has stepped up to help us. why? is it because we do n't bank with XXXX XXXX, XXXX, XXXX XXXX etc. Sorry but our money matters too and it pays taxes just like every one else 's does. I 'm a single Female without kids and a XXXX XXXX that do n't make much as is but get almost {$200.00} dollars taken from me every two weeks for taxes. I want to know what our Government that I pay so well is going to do to help us tax payers that has been effected by this.
|
| 02/03/2017 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
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|
made a transaction for {$99.00} but was double charged on accident by merchant on XX/XX/2017 ... .i spoke with merchant and they cancelled the duplicate transaction. They have even faxed over an authorization release form to RushCard. I have called rush card XXXX times and have been hung up on by XXXX reps back to back as of today XX/XX/2017. I am highly upset and displeased with how they handle their customers. i requested to speak with a supervisor over XXXX times today and was refused each time by both reps and then they just disconnected the call. I think that is very rude and unprofessional behavior. I was only trying to get them to release the hold on the duplicate transaction of {$99.00} which they have done for me in the past. But for whatever reason I am having the hardest time getting assistance. They are located in XXXX somewhere and they dont even speak XXXX. Their customer service sucks and something needs to be done to force RushCard to use XXXX customer service reps who can understand the customer 's concern and provide superior service!
|
| 10/29/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
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|
Monday XXXX XXXX, 2015 I was emailed from the rush card company stating that the rush card would be down from XXXX until XXXX on Monday XXXX XXXX. I called rush card on the XXXX because I was n't able to access my account only to be informed that they were working around the clock to get the issue resolved. Then I stated that my card says it 's blocked on my application for rush card that I have downloaded to my cell phone. The girl representative stated that the website is uploading and she ca n't access my account. So I called back on the XXXX only to get the same results. I was placed on hold for XXXX hours to speak with a supervisor about the issue only to be hung up on. So I called again on Thursday XXXX XXXX to be placed on hold for another XXXX hours and again hung up on I was told that the systems were still uploading and they could n't get access to my account. So I hung up to call again for my card and then to hear that my card has n't been activated but they ca n't give me any information. I have rent due, cable, car note, utility bill due.
|
| 10/23/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
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|
I have a Rush Card prepaid debit card, and my direct deposit posted to a card that I do not have nor exists, but suddenly showed up in my account after their " glitch '' on XXXX XXXX, 2015. I can not transfer my funds onto my actual debit card because the " card '' that my funds were deposited on is inactive. It 's inactive because it does not exist. I called member services through rush card and was told that my issue was escalated as high priority and within 24 hours they would transfer my funds to my actual account so they will become accessible to me. Instead. It 's 72 hours and nothing has been done. I keep getting the run around, and no one from their customer service can tell me how I can get hold of my money. My bills are do, my daughter needs food, and they refuse to help me transfer my funds out of this inactive card. I understand they did have technical difficulties over a week ago, but it 's been 11 days and their systems are still inactive and holding consumers funds? All I need is my funds transfered so I can withdraw my money.
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I, along with many other people, have had a huge issue with Rushcard since their " update. '' I can not access my account, my funds have been frozen and my card is now blocked at this point. I can not contact customer service due to the fact that upon request to speak to a representative, the call is said to be placed and then you are promptly disconnected after XXXX rings. I have tried every number I have found and am getting the " run around. '' I 've experienced very long wait times only To have my call dropped. I found a direct line to Rushcard and the woman I spoke with was very quick to try to get off the phone. She kept telling me to be patient and to keep trying to access my account, which I think is why it is now blocked. I explained as much to her and she told me that she could not tell me why it happened and she was sorry but she had no access to my account. Something is obviously going on and it needs to be resolved. Many people are without their funds and some have even stated their balances are now showing " {$0.00}. ''
|
| 06/23/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On X/XX/17 I entered but dispute for a transaction that was made in Michigan unauthorized by me I have called 83 times and spoken to 17 supervisors and they tell me it will be resolved in 24-48 business hours but I never hear back! This is not the first time this has happened and I currently have three open to disputes of which two were shown favorable by mail and I have yet to be credited to my account. One letter indicates that I received a credit on XX/XX/XXXX but I never dead and the only reason I have not closed my account is because my XXXX check goes on to the card. Last year our money was lost for a long period of time so I 'm phones never returned but this year I ca n't take any losses I have been a customer for over 10 years in the last three years I believe that the company has been running up at the goalie not resolving disputes and not crediting phones they send us all a circle of phone calls with foreign agents and you can never get your money back or get anything resolved. I 'm afraid and needs those funds.
|
| 11/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On XXXX/XXXX/2015, I had and unauthorized transaction debited from my account in the amount of {$190.00}. I called the merchant and they advised me that they did not see the transaction in their system. I disputed the transaction the same day Ticket # XXXX, on XXXX/XXXX/2015 I reached out to Rushcard and was advised that I would I to start the process over because they had system problems when I filed my original dispute.
I again spoke with Rushcard the following week, and they advised my that they spoke with the merchant and was advised that they did not see the transaction in their system. The rushcard agent advised me that even after they spoke with the merchant and was advised that merchant did not see it in there system they still have to investigate the matter.
I advised Rushcard that they have no right to withhold my funds after communication with the merchant collaborated my statement.
Ruchcard is in violation of my consumer rights my not returning my funds after the dispute was collaborated by the merchant.
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been unable to access my direct deposit payroll check since payday on XXXX/XXXX/2015. I have placed numerous calls to rush card but have only been able to speak with someone XXXX times. I was told twice ( Sat., XXXX EST, that an escalation request would be submitted & I would either have my deposit or hear from someone in 12 hrs. Then again on Monday, XXXX/XXXX/2015 I was gave my information again & assured that I would have my money by the end of business that day ). Today is Wednesday, XXXX/XXXX/2015 and I have been unable to contact anyone. Calls are disconnected. I have not received any tx, emails or phone call. In addition I have contacted XXXX, they we helpful, & I received more info from them since this nightmare started. I just want the truth, and an estimate of when or if I will be able to gain access. The total disrespect while paying lip service is so unacceptable. In this age of technology, it is hard to believe that it would take this long to rectify. It is very scary and there seems to be no recourse.
|
| 03/21/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I purchased a rush card in XX/XX/2017 for my federal income tax to be deposited. I received my income tax XX/XX/XXXX. On XX/XX/XXXX XXXX some one in XXXX made 3 transactions and ended up taking off my credit card XXXX. I contacted rush to let them know and cancel the card. They told me I had to go through a dispute to get my money back. I filed a police report and also faxed the dispute papersthey needed signatures for on what took place. I called customer service to see if they received the fax that said it takes 48 hours. I called 2 days later and they decided they made their decision and I will not be getting my money back. Customer service would not let me talk to a supervisor. I was also told they will refund me back my money XX/XX/XXXX. Now I 'm being told I wo n't be getting it. They also suspended my account and canceled my credit card and sent me an email saying they were going to be sending the remaining balance in my acct which is XXXX. I would like to take further action.
|
| 11/12/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
On XX/XX/XXXX The company rush card claimed that my debit card had been compromised although the card was and has been in my possession. I made XXXX transactions on XX/XX/XXXX XXXX to XXXX XXXX to pay my cellular phone bill and another at XXXX for breakfast. Around lunch time me and a few coworkers went out to a restaurant where I was embarrassed due to my card declining from Rush card placing a " HOLD '' on my card. I was on the phone with the company 's customer service representatives all day since that moment and I was placed on hold for XXXX minutes in between constantly calling back to back for answers speaking to a total of XXXX agents ( XXXX supervisors ) getting NO HELP AT ALL to resolve my dreadful issue only to be told they 'd have to mail me out another card which will take a few business days and I can not access my money whatsoever. This is Absolutely redundant and I am extremely inconvenienced. I am NOT happy with Rush Card and I have been a customer since XX/XX/XXXX.
|
| 11/08/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I applied for a RushCard XX/XX/XXXX, XX/XX/XXXX it was my first time using the card for my payroll DD. Their system shows that my deposit posted on XX/XX/XXXX however, I never received it as an available balance. I have made several phone calls to their Customer Service department with still no resolution. I am not able to pay my rent, my utility, or my car note. I 've also made several attempts to speak with XXXX XXXX on social media channels, he just asked for my information and nothing was ever done still. XXXX his colleagues by the name of " XXXX '' contacted me last week Thursday assuring me that my funds would be made available that day and still my money is not available, and all his customer service department can say is there is a system glitch and they have no timeframe for a resolution. I have a XXXX daughter I just want what 's mine, what I worked hard to earn. He continues to say on social media the concern is resolved when actually it 's not and that 's a blatant lie.
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
i was affected by the XXXX/XXXX/15 outage that rush card had occur on their watch. i did not get my direct deposit until XXXX15. just about 2 days late. here i am on XX/XX/2015 it is XXXX as i write this, waiting for my direct deposit. i was told by the operator that i will be notified by telephone when the deposit reaches my account. that is little help when there are bills to pay and money to be spent to get to work. this is my second pay period dealing with yet another delay on my money and all i am being told is the system is back up and running etc etc etc. i even asked them to check to see if my deposit is on hold waiting to be put into my account and they can not even check that because their systems are not working properly. i have already taken the steps to not deal with rush card anymore with my direct deposit from my job. please can i get some help with this. this has been a very bad inconvenience for me through XXXX pay periods. someone should be held responsible!
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rush card 's systems were down for maintenance but when they became operational again they no longer allowed me access to my funds. I misplaced my card and blocked its usage online to prevent fraud and am now being told my account can not be unblocked. Every representative I 've spoken with claims they ca n't even view my account however thy insist and often times transfer with out approval or notice. I have been forced to wait for ridiculous hold times exceeding XXXX minutes to an hour and a half and have been hung-up on and refused the assistance of a Supervisor. I was told, " You have all of the information you need so there is no need to transfer you to a supervisor ''. All I want is MY hard-earned money off of this card. Some sort of compensation for this ordeal would be nice but I 'm not going to hold my breath.. These people are unprofessional, incompetent, rude, obnoxious and the list can go on and on. Any assistance you can provide would be helpful and appreciated.
|
| 08/01/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard shut my account down reissued me a new card. Thy did not require a signature on delivery. Due to tht my card stolen someone activated my card with my info and stole my money. If signature was required this could have been prevented. I filled out police report and disputed. But rushcard says due to my info used they refuse to refund. This is n't fair I did not authorizes the activation, someone stole my XXXX cost me XXXX for another card. Rushcard allowed it. Yet tell me I 'm a valued customer. Yet wo n't allow a refund as it seems I 'm a liar. I work hard for my money I deserately need that money. I feel thy feel I 'm lying. I would n't do that! If they would have required a signature. I 'd still hve my money. So much hardship for me from this. Migraines my electric shut off. Really was n't treated as I was a valued. Customer. Ups said they 'd even refund rush. To treat me as I was valued. I feel thy should have taken my word with police report and refund me.
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I had a scheduled DD for XXXX which did not post to acct, and all prior monies in account were missing. After contacting the company via email the dd was processed manually howerver, my monies that was there {$480.00} was and IS still missing ... I was NOT and STILL can not access it as debit only credit. I was not able to use the atm except XXXX and it took my balance to XXXX although my dd was loaded. My statement is showing as pending with transactions that were posted and paid XX/XX/XXXX. I have emailed them over 10x, messaged them XXXX as requested, called every corporate number and no return call regarding my missing monies. ( I am now missing XXXX that was credited back to my account ) XXXX XXXX has been stating that the system is up working at 97 % capacity which is not true. He states that only individuals who cards were deactivated in error are still having issues, NOT TRUE. Take a look at his Rush card XXXX pages do those comments look as if all is okay.
|
| 10/16/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
I have a rushcard and they sent out an email last week saying they was going to be doing updates on XXXX/XXXX/2015. That was fine and went I went to check my account the little I did have in there was gone. They made an statement that whoever was getting paid 2 days early or the day before will not get it until their payday. Today XXXX/XXXX/2015 is my payday and I have n't not got anything. I check my card on XXXX/XXXX/2015 it was money on my card and then when I went back to check it again it was gone. I have bills that are due and kids that need stuff. Rushcard mess up everything. Once I get my money from them I 'm done. I have to pay a late fee on my bills and figure how to get the stuff my kids need. This is not fair. I been calling all day and I get the same story, that they trying to fix the problem and they will send out a text when it 's up and working. My plans had to get cancel cause of this. I have to figure out how I 'm going to get to work on Sunday.
|
| 11/04/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I filed XXXX disputes with Rushcard aka UniRush LLCThis on XXXX XXXX, 2015. I was told that it would it could take 45-90 days to see the money. I called back in XXXX and was informed that I had to wait an extra 30 days making it 120 days to wait. Today XXXX/XXXX/2015 I have yet to get my money back. I have been calling the company for 3 weeks now. Today XXXX/XXXX/2015 I called and was been hung up XXXX times by representatives and Account specialist. I called today at XXXX and held for an hour. Then I speak with the Account specialist and give the dispute XXXX #. She tells me that she is n't going to put me on hold just on mute. Then she puts me on hold and never came back and the call disconnected at XXXX today.
This is crazy waiting 120 days and still no money. Being hung up on and receiving emails saying the situation has been resolved. Which is clearly a lie not true. I do not desire to be treated this way pertaining to my money. All this for just {$35.00}.
|
| 10/13/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XXXX/XXXX/2015, Rushcard scheduled system maintenance that would not allow me to access my funds or making any transactions between XXXX and XXXX. At approximately XXXX on XXXX/XXXX/2015, I was notified that the system updates were delayed but ATM transactions could be done. Since then I have not been able to access the funds in my account and have not received notification of the direct deposit I was supposed to receive today on XXXX/XXXX/2015. I have contacted customer service by phone at least 5 times. Two of those five times a representative told me that the issue would be resolved on the evening of XXXX/XXXX/2015. I have also contacted the company 's XXXX and XXXX, along with XXXX of other customers, to try to get answers. This is unfair and unacceptable, especially when I have a child to feed and bills to pay. Rushcard is seriously messing with the livelihood of its customers right now. I have gone over XXXX hours without being able to access my funds.
|
| 01/23/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
I made transaction on my Rushcard that resulted in lost funds and interactions with very rude customer service agents and a rude dispute department. I made several transactions that are not showing up in my account. They are telling me that these transactions were never made against my account - Pending XXXX XXXX XXXX - {$67.00} Transaction ID : XXXX Pending XXXX XXXX XXXX - {$67.00} Transaction ID : XXXX My bank statement does not show these transactions but they were made to the company identified in the information about the transactions.
I want to have a repair of my bank statement done and find out why my debit card was altered to no show these transaction and why my account is in the negative.
I was allowed to make transactions on my account when it clearly showed that the account was in good standings. However, later changes where made that made the account go in negative standings. I also had problems with my transaction with XXXX on XXXX XXXX, 2015.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I have an account with Rushcard and I 'm sure you know why I 'm sending this complaint. I have not received mymy direct deposit from my employer due to the " technical glitch '' they suffered. It 's quite obvious I 'm struggling to get by I jus want wages and dealing with these representatives for 10 days has made things more stressful. Yesterday I called and they said my funds are showing but there 's a problem from it to deposit on to my card. The lady said that she put in an escalation ticket to a higher up to deposit my funds. I wake up today to find no funds in my account still. I called to find out what happened and they told me my deposit is not showing. From there I asked to talk to a supervisor and they came to the resolution of sending an email to her supervisor or board to handle the situation. I 've been demanding a certified check and they told me that the higher ups will make that decision. Everything is recorded I just hope I get my money soon.
|
| 06/09/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I went to an ATM ( XXXX XXXX ) on XXXX/XXXX/2016 to withdraw {$400.00} & it did not dispense out. It went in the local branch & talked to XXXX XXXX about the matter & it was later acknowledged that my money did not dispense out so therefore XXXX XXXX ( handles ATM disputes ) faxed the paperwork to UniRush which is the parent company of Rush Card about the matter & they released the {$400.00} back to Rush Card on XXXX/XXXX/2016. I have called RushCard several times & each time they keep saying that the money was not sent back to them, however, I have the paperwork from XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, WI ). Each time I call, Rush Card tells me a different story. I was told that I would have my money by the end of the business day XXXX/XXXX/2016 & now I am being told they did not receive the money. I have bills to pay & for them to keep giving me the runaround is unacceptable. It 's like I am being punished for something that I did not have control over.
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
RushCard had scheduled maintenance for XXXX XXXX from XXXX XXXX to XXXX XXXX well on XXXX XXXX at XXXX XXXX they stated it would be a little longer and they would fix the system issue well long story short its XXXX XXXX and my funds on my card has been lost and their cutomer service line is down and my payroll deposits and my other deposits are suppose to be on my card on this day XXXX XXXX and i have important bills thats due..it one thing to give a time frame and i prepared for the update but its gone to long and i cant access my online account or anything the website is down and each update that rushcard puts on facebook its a new issue. first it was maintainace now its an outage. well i was able to call my card after hours an check my balance and its not my correct balance. it money missing i cant get in touch with customer service because they are not picking up the phone and on XXXX XXXX at night i sat on hold for 58 mins before i gave up and hung up
|
| 02/15/2017 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I 'm having a lot of issues with rush card prepaid card because I been with rush card for a year and some months and they been locking my card so I ca n't use it or withdraw off my money I get Social security and I have my direct deposit on my rush card every month and phone company been going on my account and taking money off my card without my permission and I will call rush card costumer service and they will hang up on me and rush card will have me on the phone on hold for hours at a time and they will never pick up the phone when they do they will argue with me saying it 's my fault and I allow the phone companies to take money off my card and it 's not true when I check my account balance i know some money been taking out of my account and rush card will tell me they put the money back on there and they never put the money back on my card and I 'm sick and tried of it something needs to be done about it asap it 's a constant thing with rush card.
|
| 05/19/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I contacted rushcard XXXX XXXX I had been expecting my card that day or the XXXX with my tax refund loaded on it. When I checked the status of my refund it said it was already sent. I contactacted rushcard and they had told me my balance was XXXX and I had recieved my refund on the XXXX XXXX XXXX So I disputed XXXX in unauthorized withdraws and charges. i had never recieved the card and someone had activated it. I gave them a police report number and started my dispute I was told within 10 day my account would be credited. That never happend. on the XXXX XXXX XXXX I was told they found no error in my dispute and I had to send a hand written rebuttle letter I also did that right away they claimed to never recieve it. Here it is the XXXX XXXX XXXX and ive emailed the rebuttle letter and faxed it every day since. They are not refunding my tax return. I never recieved that card and they are not helping fix the issue.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
I have XXXX RushCards. I have not been able to access my money since Monday morning ( XXXX XXXX, 2015 ). Until 2 days ago, i was not able to log into my account. Online, XXXX card shows as " Pending Activation '' with a correct balance of {$600.00}. The XXXX card shows an incorrect balance {$0.00}. The balance changes constantly, but is never correct. On Wednesday, XXXX XXXX, I was able to speak to a RushCard representative. I stated my problem and was told a " form '' would be " escalated to a manager '' and my card would be fixed with XXXX hours. That has not been the case. I 've tried to call back, no less than, XXXX times. Each time, the call is dropped or hung up. Last night i was able to get past the initial ringing and was on hold for XXXX hours before i have up. I have over {$600.00} that i can not use. I have a paycheck direct deposit of over {$1200.00} coming this week and i 'm terrified that i wo n't be able to access it.
Please Help.
|
| 12/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I recently ordered items from XXXX for XXXX. Upon realizing that they would not be delivered in time for the holidays, I cancelled the orders. Unfortunately, the payment authorization holds that were placed by XXXX remained on my RushCard account. I contacted XXXX Customer Service and they assured me that the money had not been withdrawn, as all my orders were cancelled. Upon calling RushCard Customer Service, they stated they would need verbal authorization from the merchant stating all orders/totals had been cancelled. We participated in a conference call with XXXX and they confirmed the needed information. When speaking with the RushCard representative afterward, he stated that since my account had not been open six months, he could not do anything. Because of RushCard 's policy regarding this, I will not receive my money for TEN DAYS. I need this money to finish my children 's XXXX shopping, which was my intent when I cancelled the orders.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I was notified by email that there would be an update to the system which occurred XXXX XXXX 2015. I checked my account after the update and my money that was previously on my card was gone. I did n't panic thinking that the update was n't over yet, so I waited until my direct deposit went through on the XXXX of that same week and to my surprise nothing, zilch, XXXX, it was then that I decided to call but was put on hold for several hours and when I could n't get through I sent several emails. I then called several other times even staying on hold for as long as XXXX only to be hung up on, and when I finally did get through no one could help me at all in fact the representative seemed to be in the dark as much as I am. Fast forward it has now been 10 days of the same thing, it is now the XXXX and nothing has been done and my money is nowhere to be found. I am extremely frustrated but it feels like I will never see my hard on money again.
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Older American |
|
RUSHCARD - On XXXX XXXX, 2015, Rushcard underwent what they called a change of systems. The change was not to affect customers ; as of today, XXXX XXXX, 2015, 2 business weeks later, the problem still exist ; the inability to access my account. I have not been able to speak with any representative, and when I did, I was told they could n't get into the system either. I feel that an inside theft has occurred with customer funds, and someone walked away with XXXX dollars that did not belong to them. I feel as though XXXX are responsible. For the past 2 weeks all customers have heard are excuses, and we will see our funds in our account overnight ; well there have been a lot of overnights to pass by, and yet still nothing. Please help, many of us who are customers are Seniors receiving Social Security Funds, and our money is gone. Please help or direct me to whom I should contact regarding this problem. Thank you for your assistance.
|
| 03/24/2017 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I WENT OBED ON XXXX XXXX WHENI WOKE UP IT WAS MONEY MISSING OFF MY CARD I CALLED RUSH CARD TO DESPUTE AND WAS ON THE PHONE WITH THE FRUAD DEPARTMENT MORE MONEY STARTED TO COME OFF MY CARD BE FORE SHE STOPPED MY CARDS THEY TOOK A TOTAL OF {$2400.00} I WAS TOLD THAT I NEED TO COMPLETE THE FORMS AND THEY WOULD EMAIL XXXX THE FORMS IT WOULD TAKE 3 HOURS IT TOOK OVER 5 CALLS AND 18 HOURS TO RECIEVE I FILED A POLICE REPORT AND COMPLETED THE FORMS AND FAX BACK IN ON XX/XX/2017 THEY EVEN WIRED ME MONEY OFF MY ACCOUNT BECAUSE I DIDNT HAVE MONEY TO GET TO WORK TILL I GOT MY NEW CARD I SPOKE TO MULTIPLE CSR EVERYDAY AT RUSH CARD THAT SIAD MONEY WILL BE RETURNED ON OR BEFORE THE XXXX OF XXXX ON XXXX XXXX AT ABOUT XXXX I SOPKE WITH A REP AND WAS TOLD THAT IT WILL BE BACK ON MY CARDLATER THAT DAY I CALLED BACK LATER WAS TOLD THAT IT WAS A DECISON MADE AND I WASNT GETTING MY MONEY BACK I HAVE APPELLED THE DECISON AND IS REQUSTED FOR ARBITRATION
|
| 08/19/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Hello, Yesterday ( XXXX ) afternoon, around XXXX cst, I attempted to transfer money from my " XXXX XXXX '' to my main account. I have since tried multiple times without gaining access to my funds. XXXX XXXX allows me to budget during each week. The money is still in my account & visible but I can not spend it until I transfer it back to the primary account. I have continuously received an error stating the feature is not currently available via app & their website. I have contacted them by phone, unable to get to a live person, by email which advised me that service was also down after I pushed send & through their XXXX customer service & received an auto reply. All without getting an answer. There, on XXXX, I saw others were having the same issue, some had not received their direct deposits as of last night. I just need access to the last of my funds, {$50.00} before I end my relationship with this company. Thank you
|
| 10/20/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
rush card, stated that there was computer maintance on XXXX/XXXX/2015. I was unable to withdraw any money from XXXX/XXXX/2015 untill now XXXX/XXXX/2015, and i still can not with draw any money, or even speak to any one at the XXXX XXXX XXXX, customer service number, the web site constantly goes down, and the only way to get any information is to XXXX, i don not tweet, i have to go on the XXXX page of XXXX and rush card to find infromation, but non is helpful. i have told throught face book that they are still woerking to get the problem solved, i also was told to send my social security number, name and adresson open web site and they would contact me, i did not do this, because i have already no acess to XXXX that is still tied up in this transaction. i have borrowed so far XXXX from co workers and getting alittle fed up with the prcoess, and the way this is beeing handled. please assist meThank you, XXXX XXXX
|
| 07/05/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
On XXXX XXXX I called and disputed a charge from XXXX in the amount of XXXX . Rushcard closed the dispute stating no error made, even though i was told by 2 managers that the funds would be returned back to me.I had to submit a rebuttal letter as well as a police report to show that i didnt make that charge and that still wasnt good enough. I have been told that managers were going to call me back and no one has never done so. I had to submit a BBB complaint on XXXX just to get a response from my complaints and XXXX replied back to the BBB. I had submitted a letter from XXXX sent to the BBB stating that the funds in the amount XXXX were sent back to me and i still do not have them.This has been the worst experience i have ever dealt with and i will be sending a letter to the attorney general, every news station and consumer affairs since rushcard wants to fradulently keep my money.
|
| 10/30/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
RushCard sent out a message that they were updating their systems 2 weeks ago. I am currently unemployed and have to count on my unemployment to pay bills and feed my family.. I have called from XXXX XXXX/XXXX/15 and was hung up on XXXX times ... I was told on my XXXX call to go to the ATM for my online access is currently showing suspended and when I call to check my card it states : " Your card is not activated ''. I tried the ATM to no avail and called a XXXX time and the rep. stated that there is nothing they can do for the 33 % of customers that can not access their money ... I think that this is unfair when you expect to get your fees!!! We as consumers are ; being told to sit and wait on a text as to when you can access your funds no expected date can be given ... I will not continue to use Rush and will advise all of America not to use them ... ... This is Robbery!!!! We need HELP NOW!!!!!
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
Rush Card/ XXXX XXXX on XXXX XXXX, 2015 there was a service up that same day the update was completed and service was supposed to be normal. On Wednesday XXXX XXXX, 2015 my employer send my direct deposit in the amount of {$500.00}. These funds are to be available the following day, but this was not the case. From the recording when you call something happened with the update and funds would be available on your regular pay day which is Friday. Rush card offers 2 day early direct deposit is one of the reason I have been with them so long. Today is XXXX XXXX, 2015 and I still have no funds and according to them they have idea when I will have my funds which is unacceptable. Others I know are having the same problem. All I want is my money so that I can close my card out and be done with this company. Since this update no one has been available to anser questions and the line keeps hanging up.
|
| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I requested a replacement card from Rush Card on XXXX, and was told it would take 7-10 business days. As of the XX/XX/XXXX. I still had not received the replacement. I contacted them again on the XXXX and was told they would send a card through expedited XXXX. It was supposed to take one to two business days, which would have been Friday the XXXX. I have repeatedly called and and am left on hold for hours only to be hung up on! I have been a customer for over four years with this company, but at this point I must want access to my funds. I am unable to make any purchases of any kind. I have a medical condition that requires medications daily and am unable to purchase. I contacted the XXXX office Friday XXXX XXXX and was told there was no package sent. Through them, but Rush Card insists it was mailed! As of Saturday XXXX XXXX I still have no access to or a replacement card for my account.
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Starting XXXX XXXX, 2015 RUSHCARD prepaid services notified me saying they are updating the rushcard system from XXXX so that means no access to my funds. After XXXX XXXX XXXX I got a text messages stating that rushcard extended the maintenance until XXXX. I tried using my rushcard at the ATM that night and the ATM did not recognize my card. I called rushcard the next morning and the customer service representative could n't tell when I can use my funds again. I 'm nervous about the situation because I can lose my money I work hard for. I 'm so depressed I ca n't my bills that upcoming I do n't know what to do? It 's been three long days without my money. If you search rushcard on XXXX alot of people are suffering without their funds. I feel like XXXX XXXX does not care and his company is not telling customers the truth about what HAPPENED to our money. Please help meSincerely, XXXX XXXX
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been a loyal customer to Rushcard, since 2013. I received an email that they would be upgrading there system. When this happened many customers were affected not receiving their direct deposit, accessing the online page or money missing out of their account. I have had a total of {$150.00} missing from my account. There were bills that I paid that have not came out yet in the amount of {$15.00} and {$60.00}, that got returned and now im stuck with {$60.00} in late fees.
We have been lied to by several messages posted on XXXX saying our money is safe and if we have questions to call them or send a private message. Everytime you call, you get hung up on and no private messages are returned.
I need my money back and they have messed up everything and are not taking anything seriously with their customers in any compensation at all.
Thank you, XXXX XXXX XXXX email XXXXXXXXXXXX
|
| 05/16/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My name is XXXX XXXX I was a customer of rushcard for 3 years. On XXXX/XXXX/2015 a direct deposit of {$720.00} was deposited to my account. On XXXX/XXXX/2015 my account became frozen and I was unable to get any monies. I had just moved to XXXX from XXXX because of my job. I had to borrow money from my job and coworkers because I moved down here alone to help pay my rent and bills On XXXX/XXXX/2015 was was given {$430.00}. When I called the customer service to complain about the monies that was n't on the account.I was on hold for 2 hours and they stated that was paid in full. The CSR staed that the transactions from me going to the ATM took off {$3.00} each time I checked on my monies. I change accounts for my direct deposit and they state they do n't owe me anything. Rushcard owes me {$290.00} plus compisation for putting me behind in my bills and still owe co-workers for helping me.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Long story short RushCard member, severly impacted by this transitional glitch, been with access to my savings and payroll for 9 days, customer service disconnects after 1+ hours of hold time, lies to me and causes more problems. Been trying aimlessly to have this fixed but when one problem is fixed another arises. I am finally at a point where my card is showing active, my balance is XXXX $ off but close enough considering its XXXX $ i have on this card yet i still have absolutely no access to it. No pos purchases no atm in or out of network and no news of hen i will be able to access it.
I already discontinued my payroll direct deposit for next week and plan on closing the acct when i get my money. Problem is im a single dad with XXXX kids, i work hard to support them without government assistance. I can barely make it as is let alone dealing with this mess. Please help please
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a rushcard. I have n't had access to my funds for 12 days. On XXXX my direct deposit of {$1900.00} from my employer posted. However- rushcard has posted it to my expired card. I have been a customer for 3 years. When your card is near the expiration date, you are automatically issued a new XXXX. I received it in XXXX, activated it and had been using it. Then their system went down. When it " came back online '' all of a sudden it would n't recognize my new card number and will only recognize the old expired card- which I ca n't use because it is expired. It 's basically like my new card does n't exist and I have called over 30 times. When they do n't hang up on me they tell me they ca n't access my account. I do n't have food or gas and I need to pay several bills. Also some automatic payments for my bills are being declined because the companies ca n't access the money.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard did send out emails to inform customers of technology updates XXXX Monday XXXX XXXX that should have been completed by XXXX.This in turn denied ALL access to funds on card.The next response from the company was that updates were taking longer than anticipated so as of today XXXX XXXX ALL Rushcard members do n't have access to all or part of their funds, have n't received direct deposits from employers..nothing.there is no one answering calls from Rushcard or Metabank or they hang up on you.So no answers and no money.my employer will not cut me a check because the direct deposit was accepted by Rushcard and they have n't rejected the funds.My paycheck as well as other card members is being held hostage with these companies.as of now ca n't pay bills ... .missing work ... this is devastating and I 'm sure there are people affected more deeply than myself.please help.
|
| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a Rush Card and I think they have deliberately restricted online access to people 's accounts so that we will not be able to track transactions. They have issued many statements asserting that all issues have been resolved, however, unless you are willing to hold for three hrs to speak to a representative, you have no way to know how much has gone into or come out of your account. My accent information is not accessible thru their website nor their iphone app. They know this but have not taken any steps to resolve it. Keeping us in the dark only serves to benefit RushCard. I 'm sure if I could see my transaction history, I would find discrepancies. I 'm positive there is money missing from my account. Who can I even speak to about this?? It is tragic that RushCard could treat their customers like this when they know they service economically disadvantaged consumers.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
rush card promised to have pay roll and government checks direct deposited and posted and available 2-days prior .last week i didnt receive my direct deposit until the day of my pay day. this week i have not received my direct deposit at all i am paid weekly wednesday by my employer but my initial pay day is friday. my employer sent my pay but rushcard has given me every excuse and even hung up on me on occasions because i asked for a set date and time frame i should have my money. they even told me to go to a money pass atm because the money is there i did my balance still says XXXX im behind on bills, i have no groceries, i cant pay my son school fees. i need and want my money NOW or im forced to cancel my services i cant take this weekly my rent is about to br due so is another pay period i refuse to give them XXXX checks that i cant access an use.
|
| 11/15/2016 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Friday, XX/XX/2016 I cancelled a layaway at XXXX and the {$400.00} was credited back to my prepaid card. Rushcard credited the account in an hour and then blocked the card for potential fraud. i used the card to do the layaway at XXXX that is the reason the money was refunded back to the card. rushcard states i never used the card at XXXX which is a lie. i have {$280.00} that i do n't have access to plus i will receive a direct deposit to the card in 2 days that I will not have access to. They claim the corporate office has to review the matter and release the hold. I have submitted a documents requested such as id, ss card, proof of address and receipt of transaction at least 4 times since Friday still no resolution. this is causing me a financial hardship and i am very disappointed with Rush card. I want to officially file a complaint on Rush card.
|
| 10/27/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard ruined my finances and caused me so much struggle for about two weeks without a penny to my name. I am a single parent and XXXX kids and i just could not figure out how to feed my kids day by day. I was devasted and cried daily. The need to pay for what they did to us. They conducted a server change, my card would not work, embarrassed to find out after food shopping my card declined on $ XXXX+ in groceries. They would not answer phone, either ring or hung up but not a soul to tell us what was happening with our funds. My sons XXXX birthday party cancelled and rescheduled cause i had no funds. My bills not paid and cell and XXXX turned off cause pmt arrangement i had. I was disgusted how they treated us without a care that we live check to check and had no other means for cash. I fed my kids cereal and milk during this time. It was nutts.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a recent victim of the rush card scam. I have never in my life dealt with a company that has such low regards for their customers. Not one person has contacted me yet. I have put myself in a financial burden because of the rushcard. I can eat food, let alone feed my children. Please please please I am disgusted to the XXXX power and I want to take some legal actions. I have my next check being directly deposited. So does this mean they will take my money again. What are they doing gambling with my check for their own corporate scheme. I want my money so I can cancel their services. I have been embarrassed on so many levels. This is a joke and shame that people can do this to you without America protecting the citizens of this great nation. please will someone help me or send information about how I can take this to the next legal step
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
On Friday XXXX XXXX, 2015 a direct deposit from my payroll was added to my XXXX account. I was told that on the XXXX there would be a system update which would not affect any deposits or withdrawals. That was soon to found as a non-truth. I have not been able to either speak with anyone at the company. I have not been able to make a withdrawal nor have I been able to pay any bills. I have called and emailed this company ; however, they are not responding to either point of contact. This has been going on for days now and my bills are due to be shut off, I am out of gas in my car and I am not able to feed my XXXX children. I only have XXXX income in my home which is mines. I do n't have any help from anyone, so I need my money ... They do n't seem to understand how important it is nor how real the struggle is of being a single parent ...
|
| 10/24/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
Well first off i have a rushcard. I understand they r having ptoblems but when i cant get to my money its a big problem. I noticed that my card that had got stollen months ago was the card on file. And thats where my direct doposit went. Then today i checked it and XXXX is missing. every time i call someone is hanging up on me or acting like its not an issue and its not for them but a big one for me. I have bills and now i have late fees on bills.i also have a fine i have to pay and a child to take care of. I dont have gas and i dont have family to borrow from. Its just sad because i am stressing badly and the company does not care that my money is missing they think by saying its safe iits ok dont think that it is unless i have it. I work hard for it. Is there anything i can do my landlord thinks im full of XXXX and just dont have it.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I HAVE A PREPAID CARD WITH RUSHCARD/UNIRUSH. I HAVE BEEN UNABLE TO ACCESS MY FUNDS SINCE XXXX/XXXX/15 AND HAVE NOT BEEN ABLE TO GET IN TOUCH WITH THE COMPANY. WHEN YOU CALL ANY OF THE CONTACT NUMBERS FOR THEM THE LINE RINGS AND HANGS UP AFTER BEING ON HOLD FOR HOURS. WHEN I DID FINALLY GET THROUGH LAST FRIDAY XXXX/XXXX/15 I WAS TOLD MY INFORMATION HAD BEEN COMPROMISED AND I NEEDED TO ORDER A REPLACEMENT CARD WHICH WOULD BE XXXX TO BE EXPEDIATED. THE SYSTEM HAS BEEN DOWN SINCE THE XXXX SO NOT SURE HOW THEY WERE ABLE TO DETERMINE THAT. I PAID THE XXXX FOR 1-2 BUSINESS DAY XXXX SHIPPING AND HAVE NOT RECEIVED THE CARD YET. WHEN I CALL TO TRY AND GET A TRACKING NUMBER THE LINE DISCONNECTS. I HAVE READ ONLINE THAT OTHER PEOPLE HAVE RECEIVED REPLACEMENT CARDS THAT CA N'T BE ACTIVATED AND THEY CA N'T REACH THE COMPANY TO GET IT FIXED.
|
| 10/19/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I have a pre-paid Visa debit card through Rushcard which uses XXXX. Myself, along with XXXX others have not had access to their funds for almost a week now due to a " technology glitch ''. My payday came and went and although my direct deposit is showing in my account online they will not give us access to it. The card gets declined or says invalid. They have given us no solution or time frame as to when it will be fixed. Their customer service # hangs up on you now. I believe they stole our money. My cell phone was turned off, I had to borrow money for food, people can not buy their medications or get gas to go to work. I need my hard earned money so I can cancel this card and never use it again. They need to release everyone 's money and if it is a card issue then overnight a new card. They will not give us any information.
|
| 08/25/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
I do remember closing this account back in XXXX. I also requested for all accounts using my social security number to be closed, and remaining monies returned to me. Now, I am receiving emails stating I still have funds available, and to use the funds before a " dormant fee '' applies. I have attempted logging into my account, but the site is asking for my card info. I destroyed the card ( s ), in XXXX, I also recall the card ending in XXXX, had an expiration of XXXX, XXXX. Reason why I closed this account, is due to an over sixty day delay in the issuance of monies from the IRS. Also, I was notified from a government depositor, they permanently blocked this cards routing number, due to possible fraud occurring with other clients. It is stating my available balance on the card ending in XXXX is a little over XXXX dollars.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My complaint is against Rush card. I have not been able to access my money or use my card since XX/XX/XXXX. I 've made multiple phone calls, sent multiple emails, sent multiple messages on social media, and here it is XX/XX/XXXX, and I am still without my money. I 've been contacted by a representative XXXX time, and that was on XX/XX/XXXX, after I was advised to send a direct message on XXXX. The representative had no resolution for me and advised that she did not know when the issue would be resolved. You ca n't get any answers from anyone, meanwhile this has had a huge impact on my life. I have now had to pay a XXXX deposit to my electric provider because I could not pay my bill by the shut off date. Rush card is not providing any help to their customers, and these issues are not resolved as they say on social media.
|
| 03/23/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
after filing a complaint with XXXX I have noticed I am not able to get into my account and I have noticed just before this happened that rush card has been taking XXXX out of my account on a daily basic saying its for XXXX i have not used rushcard for such transaction and they have been taking over XXXX out of my account and wont refund it i sent in all doc saying its not me and copies of all info they wanted after 90 days rushcards closed the case and kept my money and now after trying to get to my account they have blocked me from it my social secuirty money goes there and after social secuirty had deposit XXXX for back money owed to me rushcard stole it and is saying they have no record of money going to XXXX i printed the statement before being locked out of my account and now nothing is going to be refunded
|
| 07/31/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
On XX/XX/XXXX I filed a dispute for charges on my RUSH CARD account that i did n't authorized ( XXXX $ ), RUSH CARD said they will issue me credit until the investigation was conducted. Then 4 days later on the XXXX RUSH CARD closed my account i asked could i open up another one, because all my direct deposit are sent to my account. A supervisor said YES, that all i would need to do was mail in proof of my address, Social security card & drivers ID ( all my personal information ) so i faxed & emailed all my personal information on XX/XX/XXXX@ XXXX. after talking to 3 people including a manager, supervisor & sales rep they said i could n't open up account. Since giving them my personal info things have popped up on my cerdit repot ( so someone is using my ss number from RUSH CARD ) i still dont have my MONEY.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I 've been having payroll deposit my bi-monthly check deposited into my prepaid rush card for 6 years. Begining XXXX/XXXX/15 I have not been able to access my funds. After calling all this past weekend and being hung up on most of the time, I finally got through to a live person and was told thhere is no pending deposit on my account. Yesterday I spoke with payroll at my employers HR department and they confirmed it had been sent like always. I have a small amount deducted from each pay go into a savings account at a local credit union and those funds were available. I am constantly told by rush card that they do not see a deposit and to keep checking. This is the XXXX day I have not been able to access my funds and have had to borrow money to pay light bill and have a car payment due accumulating late fees.
|
| 11/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On XXXX XXXX, 2015 there was a direct deposit made by job of {$80.00} to my Rushcard account. That same day Rushcard made a duplicate deposit of {$80.00} and then made a duplicate reversal of {$160.00}. I contacted the company on XXXX separate occasions to explain why this transaction occurred and when can I expect to have my money returned to me. On each occasion I was placed on hold for more than an hour and despite promises to rectify my account the money has not been returned to me. The last representative I spoke to advised that he would take this matter straight to the corporate office to resolve and would send me an email confirmation of our conversation. This was on XXXX and I have not heard from anyone nor did I receive the email. I am very frustrated at this situation and the lack of resolution.
|
| 12/02/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
A deposit was made to my new RushCard by a friend. When I tried to access the funds I could not. Then I heard about the problems RushCard was having so waited several weeks. She made another deposit to my card. I still could not get the money off. Then, the original deposit amount disappeared. While attempting to deal with RushCard on that matter, the second deposit was transfered to another card by Customer Service. I emailed customer service just to be told I needed to call. I have called, been on hold for over XXXX hour just to be told they could not help me. To email. I have mailed, emailed and called. Everyone says to contact the other ( mail said nothing, email says call, call says email. See attached documents. Final straw today. See # XXXX attached. Thanks for any help you can give me!!
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have been a member of RushCard Services since XX/XX/XXXX, and have experienced very little problems in regards to their service overall.
However, the recent conversion has me concerned with being able to collect upon my recent losses. I have been expecting a direct deposit since XXXX, and my attempts to contact any competent RushCard customer service representative have been fruitless.
I understand they have had an outage, but provide no reliable information as to how they insure a customer 's account will be restored.
I want to sever ties with this company, as the transition to the new banking service they acquired has left me less than confident in continued business with the service RushCard provides, but I also do not wish to lose out on money that is owed to me.
Please assist me.
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| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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I am a ( pending ) customer to RushCard for a few years. Over 2 weeks I have n't been able to access my XXXX accounts/funds ... My XXXX & payroll checks both gets deposited into my accounts ... Have n't been able to pay my bills, ex : made a budget payment plan with my daughters cellphone company, since Rushcard declined to process the transaction ( which I have available in my account ) now her total bill is due & service has been interrupted ... XXXX How fair is this to her & I? Running low on food & toiletries ... .. Rent is about due, but the most importance overall is putting a smile on my daughter 's face for her XXXX birthday this Friday ( XXXX XXXX ) ... .. I 'm having XXXX as I know & feel I still wo n't be able to access my funds yet another week : ' ( XXXXPlease help me!!!!!!!!
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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With the XXXX XXXX updates to the UniRush system I do not have access to my funds. I was anticipating a direct deposit yesterday and I never received it. To date my account reflects a zero balance and I have pending charges reflected on my account that are duplicates of charges paid weeks ago. Today, XXXX XXXX, I was on hold for 3 and 1 / 2 hours before I actually got to speak with a customer service representative. He told me that he could see my direct deposit in the system and he qued it to deposit, telling me to give it about 2 hours as they are depositing funds every two hours. So far I still have a XXXX balance. Given this debacle, we are at risk of having our utilities shut off. I need that money as it is my unemployment benefit and I am a single parent on XXXX from my job.
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| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
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Web |
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My biweekly recurring direct deposit from my employer normally hits Tuesday, by XXXX. Nothing was deposited and my balance is reflecting XXXX. I coordinated with my payroll and they confirmed it was sent, but after waiting on hold with Rushcard for XXXX minutes they advised my deposit was n't reflecting. This is a major hardship for me, for I am a single mom, flying with XXXX wing, and my son is a full time college student and tuition fees do not have any grace period, nor does my other bills in promised to pay today. I pay my bills in increments of XXXX, versus in full at the top of the month, due to making less then the cost of my total bills. The company has taken ownership of the technical issue, but has neglected to resolve it and grant me access to my paycheck. Please help!
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| 11/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
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Web |
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Rushcard issued me A duplicate card of the Card that recently expired XXXX XXXX I am unable to check my balance and enroll in text alerts I have been having this issue since late XXXX yes I received the letter with deposits I was able to receive before the complications of my account they sent no record of the issues that I have been having with Rushcard via metabank I have I have I have XXXX or more reference accounts where I contacted Rushcard via emailAcknowledge : no subject ( Ticket # XXXX ) Acknowledge : no subject ( Ticket # XXXX ) XXXXAcknowledge : no subject ( Ticket # XXXX ) These are the tracking numbers I received for the same issue not multiple but the same issue please respond immediately feeling really inconvenienced I 've been a customer with Rushcard since 2008
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| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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I have a rush card and I am unable to access my funds since XX/XX/2015 I am a single parent and I am in need of my funds I reported this issue to my employer and my employer stated my funds were already loaded to my Rush Card when I call customer service for Rush Card the first time I waited XXXX hour and XXXX minutes to speak to a representative this was on XXXX XXXX they stated they were going to issue me another card and I should receive it no later than 7 days, to this date I still have not yet received my new card. I have called customer service to check on the status of my account to only be hung up on numerous calls. I am frustrated that no one can help me with my questions I can no longer be without money.I emailed Rush card and no one has responded back to my concerns.
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| 08/05/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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Funds were transferred to an inactive rushcard by mistake, the reason it 's inactive is because it was never ordered by me and was sent to a completely different address the more than 4 years ago. When I called to have them void the transfer they told me it was impossible without reactivating the said card. When I explained in never even had the card nor do I know who does, they told me thy would send me one but would take 10 business days. Who could wait 10 business days for their own, oney. Why would a transfer be able to complete on an inactive card but not one going out on card. Because it only benefits RUSH to keep the money longer .... finally had one. Rep tell me they can send one overnight but would cost ME {$30.00} for their incompetent system and customer service.
|
| 10/30/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Managing, opening, or closing account
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Web |
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misplaced credit card.. -but found credit card .. call for a replacement never received replacement and this had been since XXXX/XXXX/15 spoke to a person on the XXXX/XXXX/15 and said I will be receiving XXXX on either XXXX or XXXX did n't come ..also spoke to a person on XXXX and said to call back on XXXX for a routing number for a card but did n't get threw. The number that RUSH card has do not work their always busy and when they answer they put you on hold for at least XXXX hrs. -- no XXXX customer service .. the only time they are reachable is XXXX ; XXXX in the morning ..I have sent a couple of email which take at least XXXX hrs. to be answers but the website says a it a XXXX hrs. turn around. I just want a replacement card my payroll check is deposited on this card.
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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Apparently on XXXX XXXX Rushcard upgraded to a new software system. Since that time my card no longer works. My deposit that was sent last week still has not been posted to the card. You ca n't reach customer service you wait on hold for over XXXX hours and then they hang up on you. My balance keeps going down even though I have been unable to use card and my {$400.00} direct deposit still has not been posted. I 've called, emailed tried XXXX everything you can think of and no response. The one time that I did get through I was told they were working on the problem and they had no further answers. I asked to speak to a supervisor they put me on hold for another XXXX hours then hung up on me. I just want my money along with everyone else that I am sure you have heard from!
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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i have a transaction on my rushcard of {$140.00} on XXXX XXXX, 2015 that I did not authorize! I was already locked out of my account and could not receive my direct deposit and pay my rt i need my rent, car note or put gas in my car to get to work. I have tried calling to dispute this transaction and ask how could they let this happen? Ive never had this problem before. But I need my money to buy food for my XXXX year old and formula for my XXXX month old and I have to pay my cable bill as well. I do not feel that my funds are safe with rush card. I really need someone to contact me ASAP because my balance is now {$1.00} and I want to know where this transaction came from I am livid! All rushcard services keep doing is hanging up on me and I feel extremely disrespected!
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
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RUSHCARD ALLEGEDLY HAS A GLICH AND WE HAVE BEEN WITHOUT OUR MONEY FOR A WEEK, MY DIRECT DEPOSIT FROM WORK WAS FRIDAY, TODAY IS MONDAY AND STILL CAN NOT ACCESS MY MONEY TO PAY MY BILLS, GET GAS, FOOD OR ANYTHING, I AM ACCRUING LATE FEES FROM HAVING LATE PAYMENTS AND HAD TO BORROW OVER XXXX TO COVER MY MORTGAGE BECAUSE IT WAS LATE, THIS IS MORE THAN A HARDSHIP, ITS EMOTIONAL, WE NEED OUR MONEY NOW, CUSTOMER SERVICE IS NO HELP IF YOU CAN GET THEM, THEY HANG UP AND HAVE NO ANSWERS, THEY DONR EMAIL YOU BACK AND YOU CAN BARELY GET THROUGH ON A LINE, NO ANSWER OR IT RINGS AND DISCONNECTS, ALL NUMBERS DONT WORK, WHATS GOING ON, MY ELECTRIC BOILL IS DUE IN TWO DAYS. SO FRUSTRATED, THIS IS REALLY AFFECTING ME. I NEED TO PAY MY BILLS, WHERE IS OUR MONEY, MY PAYDAY WAS 3 DAYS AGO.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
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|
Web |
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I have had rushcard since 2010 and I get my direct deposit everyother Tuesday by XXXX rushcard has n't posted my direct deposit and also are not showing the money I had on my card previous to my direct deposit. I have been trying to log on to the website for me than 24 hours with no avail and also have been trying to speak with a representative for for than 24 hours to be placed on hold for more than 2 hours each time when I get through to someone. I have bills to pay and children to feed and am getting no reason on why my money is n't available to me I was never informed of a system update or system change that they supposedly are doing this is unacceptable and I need to be compensated for late payments on the bills that I have to have paid. Very angry and frustrated.
|
| 10/22/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
Older American |
|
I put money on my Rush Card, went to use it and it was a no go. Went on line to check my account and the webpage showed a XXXX balance. Tried to call their customer service and got some long winded gobbley gook about contacting them and the problem was being worked on, and on they went. Now they say that I have no money on their, which tells me that the problem STILL is n't fixed!!! This is totally unacceptable. I have had to borrow to pay utilities and explain to my landlord about my rent. I feel like such an XXXX for trusting this card. NEVER AGAIN!! It is now XXXX XXXX, 2015 and STILL no fix on the card!! They are gaining the interest at the bank where this money is stored and you can bet your life that the customers of this card will NEVER see a dime of THAT!!!
|
| 12/24/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard.
I have XXXX accounts with rush card. I used the mobile app to transfer money from one account to the next. The next day I checked the account the money had been transfered to ( XXXX ), and my account was missing over XXXX. The XXXX acct shows XXXX completed transactions. XXXX for XXXX, and another for XXXX. Rushcard took money from one of my accounts because their system was behind and did not calculate my purchases on the other card ( XXXX ) from the previous day. One account has nothing to do with the other. You can not take money from an unrelated account due to a system error on your part. This comes AFTER the issue of not being able to buy food for my children and gas to get to work for 2 days, due to the inability to access my funds in XX/XX/XXXX.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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|
Web |
|
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On or around XXXX XXXX or later I tried to use my prepaid Rush card to by groceries for my family. I put my items on the counter and the cashier began to scan. Now it 's time to pay, as I swiped my card it kept declining it the cashier even tried to swipe the card her self because I told her that something has to be wrong because I know there is money on this card. The cashier told me that maybe her system is down, so I put the groceries back and proceeded to another store. At the other store as I swiped my card it read the same thing ( DECLINED ), now I am saying something has to be wrong with my card. This was a total embarrassment for me. I should n't have to suffer just because this company wants to upgrade their system. There has to be a better way.
|
| 05/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
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Web |
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I reported my card lost/stolen on the night of XXXX XXXX 2016, at the time I wanted to expedite my replacement card, I was told that i would have to wait I would have to wait til Monday. Monday morning I call and I am told the hold is still on my account. Tuesday XXXX XXXX, I call with the same request, this time they tell me the card was sent. I asked how this was possible, they had no answer for that question. I asked for time of delivery and they said XXXX10 business days, so I tell them i have financial obligations I need to take care of, so we setup another replacement card to be expedited ( XXXX3 business days ). i did not receive it in the time allotted, i have talked to these Representative countless times and this still no mitigation.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
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About 2 weeks ago ( XXXX XXXX, 2015? Rush Card ( UniRush ) said they would be doing a system update. Well since then I have been unable to access my funds. I have called everyday since this has been going on and still havent heard anything. I have been told they cant access my account and that its being worked on and there is nothing they can do. They have a system called Rush Goals that is like a savings and I have money in there that I cant access to withdraw off the account. I have been a member with Rush Card for 5 years and this is unacceptable. I have contacted them via phone, email, XXXX, XXXX, and XXXX and no response from anyone. I need my money, that is money i use to set aside for grocerys and I cant do that. Please, Please Help Me.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
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My Direct Deposit went through as it usually does but this time I have no access to my money. First my balance was not reflecting my direct deposit it said {$0.00}. Apparently they were doing a system update and there was a problem because I then had unauthorized out of country charges to my card. Now my old card is not activated so I 'm waiting to get my new card so I can pull the rest of my money out. Also the card was ordered express shipping for {$30.00} on Friday. It is now the following Tuesday and I still have no card and no tracking number. Of course I 've called XXXX and so far there is nothing to be shipped to my house. Today I 've tried to contact rush card and like it has happened since this mess started I keep getting hung up on!
|
| 12/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
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I closed my account with Rushcard over 90 days ago with an outstanding balance of a little over {$60.00}. I was told that I would be issued a check for the remaining funds within 7-10 days. I waited 30 days and contacted them again, and was told the same thing. I never received my funds. I called after 30 days again and was told once again they would mail me a check or send me an activated card in 7-10 days. I requested that they overnight a check, because I do not want another card in which I will have to pay fees to use. I was told they can not overnight anything and I would have to wait another 7-10 days. This is unacceptable. They have already withheld my funds from me for too long and do n't provide answers or solutions when contacted.
|
| 01/08/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My complaint is about how Rushcard decided to close my account without my knowledge and tried to keep my money. Rush card accounts department decided to close my account but they did not tell me. In addition, they allowed my payroll check to go into this closed account. Then, Rushcard 's customer service refused to give my money back to me for 4 days. I kept calling and calling yet they decided to gaslight me at every turn. Every customer service person decided to lied to me and felt like that my money belonged to them. Particularly, sales associate XXXX who lied to me and told me that she did not want to give back my money. Also, her supervisor XXXX who yelled and tried to cussed me out. After all of this, Rushcard gave me back my money.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On XXXX XXXX was the last day I could use my card. I receieved a transfer from a friend for {$20.00}. I was waiting for my DD to hit on XXXX XXXX but never did. I tried to get online to sccess my acct and it was locked. I tried to call but it was busy busy busy.So I got on XXXX and saw a group about # ENDRUSHCARD and joined. I was seeing people with situations way worse than mine. I went to XXXX XXXX page explaining our situations and no response. I called All news stations, no response, then I called a atty and found out there is nothing we can do because of a Arbitration in the Rushcard agreement.NOW I am worried my mom will not get her SSI money on XXXX XXXX and then she will be XXXX. RUSHCARD NEEDS TO BE TAKEN TO COURT AND SHUTDOWN!
|
| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
Older American |
|
My RushCard Acct. notified people that they were makingchanges to their System- Which has been harder to understandMy Prepaid Visa Rushcard- has notified Account holders thatthey were making changes to their Online System. It has madeeverything much more difficult to understand and access theAccount- AND I can not figure out what happened to a pendingCharge that was not added back in- after being deducted out?
PLUS- MY CHECK HAS NOT BEEN DEPOSITED YET INTOMY ACCOUNT? WHICH IS DUE TO BE IN MY ACCOUNT?
IT IS USUALLY IN THERE BY NOW, AND I AM WONDERINGWHAT HAS HAPPENED AND WHEN IT WILL BE IN THERE? IDO NOT LIKE THEIR " NEW '' SYSTEM and the CHANGES thathave been MADE to the READ-OUT ONLINE -it is much harderto Read and understand it now!
|
| 11/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I 'm XXXX XXXX. I 'm a Rush Card member. My pay day was Friday XXXX. Over {$850.00} was direct deposited to my Rush Card. It has yet to reflect on my account. The XXXX # was of no help. ATM machines w/MoneyPass did n't show my direct deposit. My rent is due on XXXX XXXX. I 've tried calling SEVERAL times and was hung up on. I finally spoke with a Rush Card agent, # XXXX XXXX yesterday, XXXX/XXXX/15 at XXXX. That phone call lasted XXXX minutes and XXXX seconds ... Most of it consisted of wait time. He tried to convince me it was an ERROR at my place of employment. I refused to believe and nor accepted that excuse. I 'm LIVID. He could not find my direct deposit transaction from XXXX/XXXX/15. I need my hard earned money. ThanksXXXXXXXX
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
RushCard had notify all customers that it will be an update on the system XX/XX/2015 from XXXX XXXX that it will be no use of your RushCard prepaid card. On Monday XX/XX/XXXX they sent another email stating that the process will be taking longer. Monday I was suppose to receive my employer direct deposit as of today XX/XX/2015 I still have no use of my card I have been calling every XXXX number that they have on filed I can not get through to any customer service representatives at all. I have bills to pay and this is my money that I worked hard for. I am a USA citizen that basically live paycheck to paycheck a household to feed. It has been brought to my attention that the RushCard owner has no worries of making his customers happy.
|
| 12/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard promises two day early direct deposit. My dd usually comes no later than XXXX XXXX one day before my payday well still no money. And customer service has been unreachable for 3 days now. Yesterday I called XXXX times and was on hold XXXX to XXXX min a piece only to be hung up on. My online account access has been locked since XXXX since then I have not been able to reach customers service. I switched to another card company but still have XXXX more direct deposit coming from my job. I have to leave town for a job interview today and can not go because I have no money. I have XXXX kids and I need to feed them. This is no joke this is my hard earned cash I plan on obtaining XXXX attorney if I do n't hear anything by XXXX.
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
It has been 14 days since I did a load at XXXX through XXXX to my Rushcard and still no reflection to my account balance I have called company everyday only to get either hung up on or on hold for hrs then hung up on CSR cant say when issue will be resolved this is putting me in a financial bind I even reached out to XXXX to see if load can be reversed and they said being the fact that they show that Rushcard has received this money they Rushcard would have to notify them to cancel transaction which is a catch XXXX situation because according to Rushcard they cant look anything up so very frustrating I have been with this company for 5years and trusted them with my money and for this to happen is just unacceptable PLEASE HELP
|
| 10/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
On XXXX XXXX 2015 I cash a check with the company XXXX at XXXX pm and it was suppose to load on my rushcard within XXXX mins I paid the XXXX $ fee in which at this rush card had sent Msg via text and email that they were " up grading " their system from XXXX til XXXX on XX/XX/2015 and XXXX XXXX was a holiday ... XXXX did process the check and the money never made it to my card on the amount of XXXX $ til this day there is no record of that check going to rush card and now my money is missing as XXXX XXXX th 2015 and no one has did anything to find nor return my money back to me there is nothing I can do because the check has been cash thru XXXX .... I want my money and at this point rush card has not assist me in this matter
|
| 03/29/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My payroll is advertised to be deposited up to two days early. My employer submitted my funds to RushCard yesterday. They advertise when you call on the automated system that they post funds immediately when funds are released to them. I called customer service to ask why my deposit is late as it shows by XXXX each pay date. I spoke with a rep at XXXX. to ask why it was late and she responded she does n't know why I would be worried my money was missing. I asked for a supervisor immediately and she would not transfer me. I asked for another rep and she hung up on me. Now im worried because this happened before and my hard earned paycheck is missing and I have been hung up on by the company who I trusted my money with.
|
| 08/24/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
When I was going to get gas I swiped my card and come to find out that it was denied. I then checked my phone and found it was put on hold. I called Rushcard only to find out that the option to speak to someone was no longer there. They changed their automated system did not send out an email about it and now there 's no way for me to talk to a customer service representative now. I tried writing their ticket department and told them that my card was put on hold. They took a day and a half to respond and then told me they looked into it and found that it was on hold and told me to call their customer service line that has absolutely no way for me to talk to an actual person. That is why I am filing this complaint
|
| 10/22/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I have been using rush card for almost 5 years happily until XXXX XXXX. At that time a software glitch became a nightmare. On a trip to XXXX XXXX for a work conference I was embarrassed when my card declined a transaction that I should have been able to afford easily, from there I suffered the continued embarrassment of having to rely on my co workers to finance my expenses including a ride home to the air port. Till this date I still do not have access to my funds. I have been reduced to borrowing money from friends and family to pay for basic expenses. Numerous calls and emails to this organization have gone unanswered. It is as if my money has disappeared. It is XXXX XXXX and I still can not acces my funds.
|
| 11/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard took my whole direct deposit from my account because of a system glitz they are having..i was told since the XXXX of XXXX that they working on getting my money back ..it is now XXXX..customer service wo n't help ... keep telling me it up to corporate office..i been treated so unfair for something that not my fault.i ca n't pay my rent ..im upset and dissatisfied with how they act like they dont carr..the sytem was suppose to have deposit my account twice but it didnt..but they took XXXX deposit out if my account..so ehen i got pay on the XXXX of XXXX account was in the negative..so they took XXXX of my XXXX check..now yhey gettinge the run around about my money..please help me get my money thank you
|
| 10/29/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ordered a replacement card XXXX XXXX and it is now XXXX XXXX. I have called rush card several times and they can not tell me anything. I have called XXXX a day the phone either hangs up or i am on hold for XXXX hours to be told they can not upload anything due to the system outage. I am a single mother and have n't been able to access my money for 17 days and i can not get any answer to solution to problem. I keep being transferred, placed on hold, hung up on, call does n't go thru. And no answers to the solution. Now i have to sit here with no card, no answers, no money, no solution to the problem. My bills are late. My child is suffering. XXXX XXXX keeps tweeting that everything is back up and it isnt.
|
| 10/26/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been a XXXX holder for 7 years. Right now I ca n't access my account to pay for medication for my daughter who has a very serious illness. This is so unfair and XXXX should be working to get there customers there money. They can somehow have customers go into any bank to get a cash advance. My daughter also has XXXX. My grandson has a condition where a XXXX. She ca n't get access to her last deposit to get his medications or pay his co pay to see the Dr. XXXX customers need there money ASAP and now it 's impossible to even contact them. Something needs to be done because my daughter and XXXX year old grandson needs that money. Please my family is suffering right now and it seems like no one cares.
|
| 10/29/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
Servicemember |
|
RushCard is full of it never again im going through the same thing again ive been on hold for over an hour waiting on a superviser to answer a question concerning my money, because the customer service person said the computors are down, they must think im stupid, if you cant get into the computer how jhowbin the XXXX the supervisor gon na get into the computer, im still on hold, this is the last tim this is gon na happen l just sent my employer my new direct deposit info which ive had the account all thr time. Why did you have to change banks? For whatever reason it was to benefit you and not the consumer, youre making money of our money. Should have stayed with XXXX. Your debit card system is no good.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard went through a system update on the XXXX of XXXX and I have not had access to funds since then, and this includes a direct deposit that was supposed to have hit on the XXXX. I checked my balance after they said the deposits were late due to the system update and it showed on XXXX XXXX, but by the time I got to an atm ( about XXXX minutes later ) the funds were gone and the balance was {$0.00}. I called Rushcard and they claim they do not show a deposit and to contact payroll at my job to see if the funds were returned. My job assured me no money was returned and that Rushcard has my deposit. I have not been able to get in contact with Rushcard as the customer service number now hangs up on you.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
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I have a RUSHCARD through XXXX. I dont have acess to my paycheck. My paycheck waa supposed to go on the card. I can not even get throught to RUSHCARD to have them reverse my money back to my employer to get a papercheck. I just got married and because my paycheck didnt get added to my card oN RUSHCARD end. I lost a weeks pay plus couldnt have a honey moon! Im not happy. I need that momey to live. Just like everyone else who they did this too. I 'm hoping you can help me. I need my paycheck.i 'm canceling this card once I can get through to a person. Can get through to either it rings and hangs up. Or just hangs up. Ive been without pay simce XXXX XXXX. Please help me get justoce against this RUSHCARD!!
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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My account with Rushcard had a block placed on it as of XXXX XXXX XXXX. I was instructed to send in documents verifying my name and address which I did on multiple occassions only to be told that I needed to send the documents in again and again and again. This went on until XXXX XXXX XXXX when Rushcard finally closed my account and told me I would receive a check in the mail in 5-7 business days. Unfortunately for me this is around the time that they 're " system update " was to take place and now my online account is showing a zero balance and when I call in the automated system says my card has not been activated and I 've yet to be able to reach anyone from customer service since the system crash.
|
| 10/19/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
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I am a Rushcard victim who has not been able to access my money for eight days. Rushcard did a system upgrade with a glitch in it causing thousands to be without their money. In my case they put my direct deposit on expired Rushcards instead of the new cards I have been using since XXXX 2015. I have emailed, called just to be hung up on, spoken with different Customer Service Reps just to be told different things. When you call they act like they do n't know how to help you or they are just plain rude. People ca n't pay bills, ca n't feed their kids, ca n't make it to work, has lost jobs behind XXXX XXXX Rushcard. We trusted him to protect our money who is going to protect us from him. Please help
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| 10/29/2015 |
No |
- Prepaid card
- Payroll card
|
|
|
Web |
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Had money in account about {$260.00}, went to pay a utility bill thinking had $ $ $ on the card, the clerk swiped the card for payment and she told me that the card is " declined ''. I asked her to swipe again and the same result. Left the payment center and had a good " cry ''!!!! Then I tried calling different # 's ( on back of card, their customer service and XXXX and all that I could think of ), and to no avail nothing. So please if you can help please do. Also, checked on Atm machines and it 's saying that I 'm in the negative, which I can not fathom, so please look into " our '' plight because we deserve an explanation on what has happened. There are a lot of families that " lost '' a lot.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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Web |
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On XXXX/XXXX/2015 XXXX fraudulent charges were made to my Rushcard. My card was then blocked by the company but I was never notified of such charges. I only found out because I tried to use my card at the grocery store and at that time found out it was blocked. I checked my balance and found that I had much less then when I checked. It earlier that morning and came across the charges. I have been trying to resolve the matter since then. I have been in contact with Rushcard for the past 2 days and they are telling me that their system has been down and they can not help me until it comes back up. So until then I am without my funds and can not pay any upcoming bills I have due their error.
|
| 07/15/2016 |
No |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
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|
I made a purchased using my rushcard debit card on XXXX yesterday XX/XX/2016 for the amount of {$500.00} which was canceled the same day. XXXX assured me and also provided proof that my transaction was canceled and I was not charged. I received a txt alert from Rush card that the amount has been withdrawn. When I called Rushcard customer service & also spoke to a supervisor they have my $ on hold and waiting on authorization from the bank. I have been given the run around and each agent says a different story. I have provided Rushcard with the email that was sent to me by XXXX stating that the charged was cancelled. Rushcard is hold my money for up to 10 days even though they have proof.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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|
Web |
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|
I thought I had lost my card on XXXX XXXX, 2015, I tried to call in to have my card blocked and after being on hold for over an hour I logged into my online account from my computer and found that I could block my card myself. After blocking my card a few hours later I found my card. For the next 4 days I have been calling and calling being put on hold for hours and being hung up on I have yet to have my card unblocked. I have also emailed the company 's member services email twice and have yet to hear anything even though I was told I would have a response in XXXX hours I have a daughter who needs diapers, bills to pay and I have no access to my money because I can not unblock my card.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
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|
Rush card shut down are glitch been almost 2 weeks still ca n't access my money they block my old card I had to pay {$30.00} for a replacement card that was ship over night card arrive today an still ca n't activate to have access to my money it 's so many complaints balances wrong on account no help they said d m them on XXXX an community @ Rushcard no feed back are card they are ripping us off been with the company for years an this sad so many people are loosing everything due to this so call glitch are computer hack an XXXX XXXX seems not to care claiming they are working XXXX to address this issue this been going on for almost 2 weeks I need my hard working money can you guys help
|
| 10/20/2015 |
Yes |
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Web |
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I Am a nine ( 9 ) year account holder with Rushcard, on XXXX XXXX, 2015 Rushcard updated their system which was more like a crash leaving myself aswell as XXXX customers with money and direct-deposited funds missing from their accounts.
When myself and others ( As I have read online ) attempt to access our accounts our money is missing and deposits made to our accounts are lost in limbo with really no answer from customer service and a customer service number that plays elevator music while u either remain on hold indefinately or are hung up on when the line is purposely and repeatedly disconnected.
Today is XXXX XXXX, 2015 and this has been an ongoing problem since XXXX XXXX, 2015
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
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|
I have an account with rush card prepaid, my payroll check goes direct deposit to my rush card, I was suppose to get my money today XXXX/XXXX/15, and come to find out that rush card company has been holding their customers money, due to a glitch in their system that has been ongoing now for 12 days and we are in hardship right now due to this issue. I have been calling their customer service number and they hang up, I am so frustrated, they do n't answer to give us any information on when I am able to get my money, please help me, I am so desperate I have XXXX children, and I have no food and my light is about to be turned off because I cant pay because rush card is holding my money.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
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|
My complaint is against Rushcard, my funds were held up for 6 days because of there system updates. When I did n't get my deposit on XXXX as I normally would get 2 days earlier than my pay day XXXX, I started placing calls to them, then was told would get funds on the original pay day due to system upgrade which would have been XXXX still no funds on that day I kept calling and holding for over XXXX minutes each time to be told they can ' provide me my account information because the systemwas n't work, I placed several calls a day to the company between XXXX, i finally spoke with a lady on XXXX who got my funds released on XXXX this was the worst experience ever with this company
|
| 10/24/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
I lost my card two days ago, there was {$940.00} on it. I tried to call right away to have a replacement mailed and to have that card blocked but I kept getting hung up on or I 'd get through and wait, and after XXXX minutes of waiting, I 'd still get hung up on. What if someone would 've found my card? I would 've been screwed because I was n't able to get a hold of someone right away. I trusted these people with my money and what 's worse is that I get outsourced to people in the XXXX or XXXX. I finally got a hold of someone just now after XXXX minutes of waiting. This is unprofessional and now I have to wait to pay the rest of my bills. I still ca n't access my account online!
|
| 12/03/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
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|
I have been a customer of Rushcard since XX/XX/XXXX. On XX/XX/XXXX i received a refund over {$2400.00} to my rushcard from my Home Mortgage Insurance company. Rushcard immediately froze my account and labeled this matter as fraud. They would not even allow me to access funds i already had in the account before the refund was deposited into my account. i sent in proof of my identity and the insurance company sent in proof of this transaction showing it is legeit. Rushcard will not allow me still to access the funds that were previous in my account. i have XXXX kids to feed and i have no money because all of my money was on my rushcard debit card. Your help is greatly appreciated.
|
| 10/27/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Recently rush card had an outage or system update I 'm not sure really, but I did n't notice until I noticed that money was drastically taken off my card without my approval. I have tried contacting them numerous times but the only thing I was getting was a pick up and hang up.which was very odd. That 's when I got online to see if maybe there was another phone number available and seen that there were so many complaints, and so I happened to come across the consumer financials phone number. All I want is my money back as soon as possible. I have XXXX kids and I 'm a single parent and every penny I work for I DONT approve of it just being tooken away I mean who would? ... ..
|
| 03/01/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
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|
I have been a Rushcard holder since 2009! Recently I had applied for another card so that I can get my tax refund deposited on it. Well I have yet to recieve my card that already has my refund on it. It has been over a month and everytime I call the customer service they first of ca n't speak English and they apologize and cancelled the card that they claimed was sent and then issues out another XXXX card well they OVERNIGHT the card and of course I have never recieved my card nor money and this is my last resort. My husband aplied for a Rushcard after me and he has received XXXX and I have yet to recieve mine. I guess it 's because my card has money on it!!!!!!!!!!
|
| 05/03/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XXXX XXXX Rushcard canceled my card before contacting me about charges when I advised I attempted the charges a XXXX stated he would get me a replacement card sent out right away and waive the {$30.00} fee. Stated it will take XXXX business days to see the reversal. I called back on XXXX XXXX and it had not been done said they needed XXXX more business days called back the XXXX said they needed XXXX more business days on XXXX XXXX I called they stated they needed XXXX business hours also called again today still nothing has been done asked for another XXXX business hours. Stating they have no way of contacting there corporate.
|
| 10/28/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
Rush card has completely been so disrespectful with their most recent system set back. Let alone i have transfered money from one account to the next and the funds are nowhere to be found. I 've been hung up on numerous of times and on hold now for over an half hour. My car payments and insurance has been paid late and rush card has no compassion of the matter and all I want to know is where is my money. I will be closing accounts associated with Rush Card due to the lack of services and the set backs on paying bills. I never want experienced this again I was an loyal customer since 2011 but I will be continuing putting all all funds through a real banking service.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
ON XXXX XXXX COMPANY RUSH CARD DID A SOFTWARE UPGRADE AND IN THE TRANSACTION PROCESSING SYSTEM DID N'T GO AS PLANNED CAUSING MY ACCOUNT TO SHOW XXXX BALANCE AND I HAD NO ACCESS TO MY MONEY I HAD ON THE RUSH CARD WHICH MEANT I WAS UNABLE TO PURCHASE FOOD, I COULD N'T PAY MY CAR PAYMENT, PAY MY BILLS WHICH CAUSE SOME TO BE LATE AND ADDED LATE FEES WHICH I WILL BE RESPONSIBLE FOR NOT RUSH CARD, AS OF TODAY XXXX/XXXX/2015 SOME REMAIN WITHOUT ACCESS TO THEIR MONEY MORE THAN A WEEK AFTER TECHNICAL PROBLEMS FIRST BEGIN THINGS ARE STILL NOT RIGHT AND THINK RUSH CARD SHOULD BE HELD RESPONSIBLE FOR ALL THE PAIN THEY HAVE CAUSED ME AND MILLIONS OF OTHER USERS ... THANK YOU!!!
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX I activated my visa rush card. I was due for a payment from my employer on XXXX. I checked with my employer and they informed me that the money was sent to my account at XXXX night. When I called to check my balance on my rush card it says my card is inactive. I called the rush people and they explained to me that they were having computer issues and they would have my card active in XXXX hours and assured me my money would be there. Since then I have called everyday and I am not able to speak to a customer service rep my card is still inactive and I am unable to get my money. I was also promised an email and still have not heard anything.
|
| 10/31/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
Hello, I have a Rush Card. Today I loaded XXXX dollars to my card at XXXX though greendot. Then I called to check my balance to make sure It was credit. It said it was. Later I went online to pay my care note and the system said I have insufficient funds. I called Rush company, they had me on hold forever. I talked to XXXX ppl. Then I finally talked to someone they said they cant locate my money. I provided ref # and everything. All they tell me that they send to higher authority and there 's nothing they can. So now Im out of XXXX dollars and carnote not paid. I read on the internet ppl have not be getting their money. what can we do about our money.
|
| 03/21/2017 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I use this rush card for my direct deposits or work and I can use it to put other money on this card so I decided to put my income taxes on it this started on XX/XX/XXXX when my Federal was sent to my card got my money that day. went to bed it is XX/XX/XXXX that 's when my money was gone XXXX of it called the card hysterical wanting to no what happen to my money they said everything will b all rite and they will get to the bottom of this they sent me a form with what I told them and about two weeks later they said they found no error and that was it I have a police report as well and they are still looking into it I need more help I hope you guys can
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX, Rushcard performed a so called update and stated that it would last for only a few hours. Unfortunately, the issue evolved into a much bigger problem leaving me without access to my funds or using my debit card for almost a week. I called Rushcard for a week straight and stayed on hold for over an hour with no resolution. I get paid on Fridays and my check did n't post until Saturday morning. Now my paycheck that I should 've received on Friday, XXXX, I would 've got paid again. However, today on Wednesday, XXXX, I still do n't have my funds on my card. My employer sent the deposit over and Rushcard has n't given me access to my funds.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have the Rushcard. I 'm sure you are aware to the current issues. I was unable to use my card for transactions since they updated their system over 12 days ago. I was unable to pay for my mail order medication so I was without for 5 days. I was unable to pay an emergency room co-pay because I could n't use my card. I was forced to go the the emergency room because I was unable to get my medicine because I could not use my Rushcard. I called Rushcard was on hold for over an to only be told we do n't know when our system will be working. Then today I received a email from Rushcard telling me they can not locate my account. This is unacceptable
|
| 10/20/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
It was about XXXX prepaid debit card .I was so frustrated and XXXX off at the same time. It has been since XXXX wk and XXXX day. XXXX XXXX who owns XXXX debit card informed us that computer system glitch and transition failure and apologized for messed up upgrade system. Where is my {$500.00} that suppose to deposit into my XXXX card fund last Friday? I found out that my money is gone. I supppose to moved out another XXXX XXXX security deposit {$250.00}, storage, and XXXX. No money at all at my debit card. You can find on website of XXXX XXXX and will tell you what happened. There are XXXX customers file an compliant or griveance against him.
|
| 12/10/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
on XXXX XXXX 2015 a hold for XXXX was placed on my account XXXX i called XXXX import and XXXX said it was a mistake they tried 3 times to fax a releash the rush card bank / XXXX said there fax is down after 3 to 5 days XXXX said my money will be releash by rush card rushcard said they dont follow any federal laws or banking laws its now 11 days and the holds have not been releashed they stole my money which is my XXXX payment rush card said call occ and federal banking comm they under none of them and can hold my money for 90 days if they choise to do so i need my money i called on the 10 th day they are telling me no funds will be releashed
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a victim of the RushCard upgrade fiasco. My pay showed up finally on XX/XX/XXXX. I was not able to use my card, but the bill pay system appeared to work. Bill pay has always been quick in the past, so I used my entire balance to pay some credit cards and utility bills. 5 days later, those payments are still in " scheduled '' status, even though the money was withdrawn. Calls and emails to RushCard about this issue have not been returned. If they are n't going to issue the bill payments, then refund my {$1300.00} and let me withdraw that so I can close my account and go elsewhere. This is infuritating!! I 've been a customer for 7 years.
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I got an email 1 day before I was supposed to receive my direct deposit stating that they are updating their account and everything should be fixed as of XXXX that day. The next morning my direct deposit was not on my account got to work checked with my employer and checked my paystub and it shows that they did indeed pay me. I told this to the customer service rep and he said they have maintenance issues and are working to fix the problem i asked what happened to my money and he had no answer for me. I have bills due and i have i 'm now jipped out of {$700.00} that i worked hard for, please help me get my money back and SHUT DOWN RUSHCARD
|
| 10/19/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
My name is XXXX XXXX, I have been using the XXXX XXXX Rush Card ( debt card ) for the last 18 months, I am XXXX of the XXXX that has not received my paycheck, I have had my bills cut off, and not they are talking about my car being late on payment with that, also my car insurance has lasped. I do n't know what else to do, my HR dept, ca n't give me my money because they ca n't get the money back into their account so they can send me a check back. I live from paycheck to paycheck, and there is no savings on my end, so what I get every two weeks, is all I have. Please help me, and the XXXX other people that are in the same predictament.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I sent my complaint last week ... I Mentioned how they Dont answer, when they do answer u on hold for XXXX hours, every time I ask for a supervisor they transfer me to another agent, or they transfer me and I get disconnected, they wo n't give me straight forward answers I need answered, i got put on hold without knowing and how they lying on social sites this is all on top of whats going on with my account..I should have receive my paycheck direct deposit on XXXX/XXXX/15 to this date no check and today is XXXX/XXXX/15 no agent has called me or anything. Most of the rep just do n't say anything I 'm tired of this this is so stressful
|
| 04/28/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I went to the bank on XXXX/XXXX/16 to do a cash advance for XXXX from my Rushcard debit card and the teller never received a authorization number from the terminal or printout to give me my money. The teller stated it was not going through, it kept giving him a error message.But the withdrawal and fee was pending on my account till this afternoon on XXXX/XXXX/16. It cleared my account and now Rushcard Does not want to return my money when they were having system issues and doing a system maintenance update the same day. I am very unhappy, because it was not my problem and customer service is not able to see the error on their end.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rush card has not been posting my deposits the past XXXX pay periods, so this has been going on for a month. I received my last deposit 2 days late. I live paycheck to paycheck, and have been forced to borrow money to be able to get back and forth to work. I am getting late fees due to not making payments as planned. I plan my bills with my pay dates. Something must be done, I am reading all over the internet that many people are having the same problems. I ca n't access my online banking, nor can I get thru to the bank. I have held over XXXX hours to be disconnected. Very frustrated and it seems they are not fixing the problems.
|
| 10/14/2015 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
|
Rushcard XXXX has been doing a system update since Sunday. Customers were told that the update would be done by Monday XXXX but nothing has been done and no notification have been sent. The customer service number is out of service and the online access is down. I have not been able to speak to anyone at the company regarding this issue. This is a company wide issue and a lot of people are affected by this. we have not been able to access or money, transfer funds or use our debit card since Sunday XXXX/XXXX/2015. This is a major problem and it seems that the system has possibly been hacked or we are all victims of fraud/scamming.
|
| 10/16/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
Today, XXXX XXXX, 2015, is my payday. I have a Rush prepaid card and I was told last night after being on hold for 2hrs that it will be posted XXXX. Nothing was on the card so i called today XXXX. I was then told my account is pending and my actual payday XXXX. Then I told them today is the XXXX and it is XXXX in XXXX and I still dont see my deposit or the money that was still in the account. They keep blaming it on technical glitches. I was n't informed about any of this via email, text, or mail. If I was informed I would 've stop my direct deposit immediately. Now I may be stranded if this does n't get resolved soon.
|
| 10/27/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard had an update to there system which locked me out of my account and I am unable to check my balance and all of my transactions are getting declined. My direct deposit deposited it and the wrong amount was marked up and them removed then a different amount posted to the account. I withdrew and paid as many bills as I could went back to get the rest of the money that was left in my account and it was gone my account know shows a zero Balance there should of been at least XXXX dollars left in the account know there is no money. I cancelled my direct deposit because Rush card customer service will not talk to me.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushard has denied me access to my active account. I have in the account nearly $ 200.00+ a refund from a department store of {$36.00} that bever posted. I have called, emailed and posted via social media several times. I 've even spoken to someone and was told my issue is on the radar and being escalated. Rush has made several promises to call me back with a day or hour. The phone lines are down. I have been borrowing money for gas to get to work and to feed my kids until I can make it to another payday. As a single mother of XXXX this has a been a strain on me. Please help, what rush card is doing is morally wrong.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am unable to access my online account and when I try to call the Rush Card customer service or email them, they do not resolve my issues. I want to make sure that all of my money has been appropriately used by me, and because i am locked out of my account I ca n't do that. Rush Card customer service representatives told me Sunday XXXX/XXXX/2015 that my account was unlocked and it was not. I feel very uncomfortable about them having my personal information and they are beng dishonest. Had the Rush Card rep told me they could n't help me that would have given me some trust in them. I unable to review my transactions.
|
| 10/31/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
The issue first began on XXXX XXXX when the company tried to switch to a payment system with XXXX and ran into a technical malfunction. Since this has happened I have had no access to my monies. No access to my account what so ever. I ca n't access the website, I ca n't access the mobile app and when you call customer service you either wait on hold for hours and then get hung up on or you get hung up on right away. I have had XXXX major direct deposits go in there and I ca n't have access to them. They were suppose to be looking into this but at this point no one has returned my call and no one answers the phone.
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
we are having problems with rushcard in the last two days i think they took all of our money from us even me. There was a system update on all accounts that everyone has they told us yesterday on XXXX XXXX that we would have it up and running as soon as possible by XXXX time and it wasnt my account has a XXXX blanace wish is wrong and there was XXXX dollars left andf now there is not they have not answer us on XXXX or there phone calls i think they took everyone money they have and ran off with it this is a scam and i want my money back plus the days im losing from work with no money to help out my family at all
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My check is directly deposited weekly on my card and for the last 2 weeks my account has been showing a XXXX balance even when i had funds on It already now tgey have suddenly disappeared on top of that my checks has been processed to it and im still not able ro access it. Everytime i call customer service i get hung up on or i get an automated system saying there at a high volume call and to try again later. I have bills that are now past due and charging me late fees due to this. I have my daughters birthday today that i cant even buy her a cake due to this matter this is unacceptable sad and frustrating..
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
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|
I have a Rushcard. Where do I start? My paychecks were deposited late and my balance has continued to be wrong. My card is not working for some bills. My car payment and credit cards are now late and have been assessed fees. IXXXXwas forced to pay out additional money to keep utlites on because i failed to keep original agreements. Customer service is not taking calls. It hangs up on you or you wait on hold for hours. Items having been pending for 10+ days. iXXXXhave been overcharged at the gas pump and double charged for online purchases that occurred prior to realizing my account was having a problem
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| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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On XXXX/XXXX/15 {$950.00} was directly deposited to my rushcard. Immediately I made some purchases. Leaving an available balance of {$590.00} on my rush card. On XXXX/XXXX/15 I received a text message saying my card has been blocked and to contact a representative at rush card. Numerous attempts were made to contact a rep. On XXXX I found out I would have to wait for rush card officials to " fix '' their system in order to spend my own money. Not one rep could tell me when this would take place. As of this evening I 'm still not given a specific time frame my hard earned money would be available to me
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| 03/27/2017 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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Someone took over XXXX from my rush card account. I dont how exactly but i know my money is gone because of a scammer. I never provided nobody with my personal information to my card and i notified my card company in a reasonable time frame and now they are refusing to return my hard earned money. I am XXXX with a XXXX year old daughter with a mother thats not around. Pleaseeee i neeed some help sooo bad because they wont return my insured money threw their bank. I never made none of the transactions on the dispute form and cameras from each location of every unauthorized transaction is my proof.
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| 10/25/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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I am a customer of the prepaid visa rush card. I believe this was fraud. I have been locked out of my account for over two weeks, I have not had acces to my funds and I have bills to pay as well as a child to feed. Whenever I contact customer service I can not get through and when I do the rep hangs up on me. My balance for my card is very inaccurate. I had a balance of XXXX $ which is for my car payment and now the money is gone. I have no idea where it is and I can not access my money at an atm. If I could please get some help before I am without lights and a car I would really appreciate it.
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| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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I have a rushcard with direct deposit. I found out that they were having problems and sure enough my dd didnt come. I spoke with someone in customer service who told me he couldnt tell me when my money would be available. I began to stress to him that my electric and gas will be disconnected if I dont have my money. He responded by sayin sorry to hear that but there is nothing I can do about it. I then said so you just telling me me n my kids are going to be in the dark and he said guess its a possibility. HELP. I am callin my employers first thing but im afraid they wont change it right away.
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| 07/29/2016 |
Yes |
- Bank account or service
- Checking account
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Web |
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Yesterday, XXXX XXXX i received my direct deposit at XXXX XXXX and tried to access the funds at XXXX XXXX and could not. When i called the customer service phone number i was on hold for over an hour. The agent told me that there was a problem with the direct deposit file and that all funds were reversed and would be re-deposited in about 1-2 hours. Today, XXXX XXXX as of XXXX XXXX, i still do not have my direct deposit funds and today is the actually payday. I called customer service again and they say they are working on the issue and i would receive a text once the funds become available.
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| 07/05/2016 |
Yes |
- Prepaid card
- Payroll card
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Web |
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Rush cards terms & conditions state that " # XXXX the combined total of combined transaction fees is limited to {$10.00} per calendar month '' I have been charged way more than {$10.00} in combined charges in a month. Also, they have broken their own policy rules that no ACH payments to bills ect can be executed. They have allowed ACH payments to process without my authorization or knowledge.
Also, when I activated my card, I supplied a promo code that would credit my account an instant {$20.00}. I have not yet received that and keep getting denied when I call to request that be processed.
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| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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I 've been a client of Rush card for 5 years and now I 'm having major issues. ... .I 'm not able to axcess my money and customer service has no idea when this problem will be fixed ... I have direct deposit and I 'm taking a trip Thursday. ..with no money how am I able to go on a vacation I 've already paid for as well as my entire paycheck gone ... .I have n't been able to get a clear answer to my questions and this is not acceptable. ... many ofb th heir clients are going through yhe same thing. If I ca n't axcess my paycheck Thursday I will need f u ll compensation for my troubles asap.
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| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I have been trying to speak with someone by calling Rushcard XXXX number. Every time I call I 'm either on hold for XXXX hours or they hang up, this last time the young lady was so rude I forgot why I was calling. These past few weeks have been a headache. I went from missing money to not receiving my deposits. I understand they might not come early anymore but it 's past my pay date and no XXXX will come to the phone. I have been a member since 2011 and you would think they would handle this more professionally. They need more customer service reps and to keep their customers in the loop.
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| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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I normally have my pay check deposited onto my rushcard every two weeks. This week when I checked the money had been loaded onto a card that i havent used in years. When I contacted customer service i was told there system is down and they were working on this. I have called 4 or 5 times. I have been hung up on and put on hold.Today i was on hold for 2 hours. I have no access to my paycheck at all. I feel this problem should have been resolved over a week ago. They have no plans on reimbursing me for late charges I 'm going to recieve for payments I am unable to make. I just want my money.
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| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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RushCard has locked me out of my account for 10 days now and I have no access to my paycheck or student refund from my school. I am a single of XXXX and I am not even able to go to the store to by my XXXX old son formula. I am desperate and upset that I can not even take care of my children because of the technical glitch. I have called their customer service number over 100 times and have gotten hung up on, placed on hold for hours then hung up on, and told by their customer service agents that there is absolutely nothing they can do. Please help my family! I do n't know what else to do.
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| 11/06/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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Rush card has {$1300.00} of mine held in my account i can view it in there on their website but I have not had access to it since XXXX XXXX. When I have tried contacting them to fix this situation by email, mail and phone I have been put on 1-2 hour holds then hung up on. I spoke with a rep and asked to have my direct deposit returned to the sender only to have them tell me they could do no transactions of any kind. It is now XXXX XXXX and all of my bills are late and I am stranded more than XXXX miles from my home. I still have no access and they tell me they dont either!! Please help!!
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| 07/28/2016 |
Yes |
- Prepaid card
- Other special purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I have been rushcard member since 2008 and I stopped using it for awhile after the big issue they had before but a friend said if you do direct deposit you 'll get funds a day in advance. So i reactivated it, first direct deposit went through but todays didnt and i banked on getting that money for gas and food and i havent even made it to work and is on hold with them as im writing this 2 hours now. This company should not be allowed to play with people hard earned money and thank XXXX i didnt deposit my whole payroll check or id be in hospital for having a XXXX XXXX. Its not right!!!!
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| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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I have rushcard prepaid service there was an update about 2-3 weeks ago to the system this is still ongoing and putting a hold on their customers accounts prevented them from getting funds I 've worked my XXXX off for the past two weeks, life does n't stop because of an update bills, groceries, etc I have to go without because their systems are cheap and XXXX. This is a horrible way to do business especially with people you 're entrusting your money to, I 'm not a millionaire like the owner, plus when calling customer service the wait is over an hour plus they hang up on you go figure!
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| 10/17/2016 |
Yes |
- Prepaid card
- Payroll card
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- Unauthorized transactions/trans. issues
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Web |
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I have a car note that was refunded to my rushcard on XX/XX/2016 I spoke to XXXX different agents who stated that I will receive my funds within 10 days I am delinquent with my rent thanks to Rushcard.. 1 agent stated that they neededa email from the Merchant which was sent then they stated that the pending status would fall off after 10 days ... still no funds. Had a conference call with my Merchant and Rushcard agents..the Merchant told the agent they cancelled out the payment and released my funds but the Rushcard is holding my funds Not sure what to do to get my monies to pay RENT
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| 09/09/2016 |
Yes |
- Prepaid card
- Payroll card
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Web |
Servicemember |
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I contacted Rush Card via the phone. Informed the rep that I had several codes and ask which promo would be bet for direct deposit. Gave the code, waited. Had problem setting up the direct deposit. Finally did and did n't receive XXXX $ sign on bonus. From XXXX I called daily being given th4e run around. I was told my code was invalid, I would receive the bonus. Needless to say when I informed the rep I was recording her rudeness she hung up. I was physically writing down her comments. I was repeatedly lied to and informed that I had been escalated and promised resolution and nothing.
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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Last week Rushcard did a system update in which all cards would be down for a couple of hours. After said time my account has not been correct. I was suppose to get my direct deposit on that wendesday and it is now the following Tuesday and my deposit is still not in my account. I continue to call yet very time I mention direct deposit I get hung up on. I have been without gas and food in my house. Bills are being to be late and my rent is about to be due. On eve I do finally get to speak to someone they ca n't tell me anything that is going on except they are trying to fix the issue.
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| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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On thursd XXXX/XXXX/15 my employer sent my direct deposit to Rushcard. Rushcard then ppsted my deposit to my other card on my account. I tried to withdraw the money and my pin was not working. My card was inactive. I called rushcard and after a whole day on the phone i finally got it activated but was unable to change my pin. I then did a card to card transfer figuring that i would be able to take the money off that way. My full balance of XXXX showed up for XXXX mins then dropped to XXXX. I have not been able to access my money or get a straight answer as to why from rushcard since.
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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Currently, I am having my money deposited on my Rushcard. About two weeks ago, Rushcard stated that they 'll be updating their system and within 3 hours we could n't view our accounts nor withdrawal money. A couple of weeks have gone by and I still can not access my funds. I 've called customer service numerous times and have gotten hung up on. When I finally got a hold to customer service they tell me they ca n't do anything about it, and to give them my number and have yet to receive a phone call. At this point I 'm wondering if my direct deposit will even be deposited this week.
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| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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Rushcard has tied up XXXX $ since XXXX XXXX they charging me a double transaction at XXXX XXXX for XXXX atm withdrawal of XXXX plus atm fee. I contacted the atm company they assured me that it was only ine transaction on their end. XXXX XXXX owner of Rush card is claiming through social media the problems are being addressed he shut his customer service phone lines down for the first week now they answer but cant give any answers except system failure hundreds of thousands of people are affected and many states has air newscast about this. I just want my XXXX {$.00} .please help!
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| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I can not get my money off rush card. I get paid XXXX times a month and I have part of my paycheck going to rush card. Thank XXXX it is not my entire check. For over three years I got paid two days earlier and until XXXX 2015 rush card put me in a situation because my money did not show up. I did not have access to an agent or online and today the same issue started over. Giving me extra money or waiving fees is fine, but how can rush card help me when I know for a fact I get paid two days early and called and was informed I had a balance. I went to a gas station and was stuck!
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| 10/19/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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I have n't received my direct deposit which goes to my rushcard and their bank is XXXX. I was supposed to receive my funds XXXX XXXX and did not. I been calling, emailed them also called XXXX. They updated their online n you can not get on line with them nor have they added my funds n you can not ever speak to a person. This is rough n very hard I have bills n Ned groceries and personal products and I need my money. I called my payroll personnel n its rushcard that got our funds who knows how many people they ripping off and hurted financially. I want my money and need my money
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| 04/14/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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I been eating at XXXX for awhile, so today XXXX XXXX, 2016, I went to XXXX to eat and my bill was {$87.00}. The credit company charge me $ XXXX.I went back to XXXX and they show my what they charge.So I called the company and the supervisor XXXX XXXX told me that they take out gratuity or tax at the end of the day. Supervisor said all restaurants do that, so I let speak to the manager at XXXX and she told her that XXXX does not do that, that is against the law. This have never happened before.Somebody trying to get extra money in their pocket, XXXX only charge me what act.
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| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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|
Web |
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Rushcard was supposed to be down for routine maintenance for a few hours on XXXX. These few hours have turned into DAYS! I have no access to my funds. My card shows a {$0.00} balance ( which is incorrect ) When I can get into the website once every XXXX attempts ) it is showing a double posting of my transactions and random processing debits. When you try to call Rushcard customer service ( got the number from the back of my prepaid card ) their the number says out of service '' I have a child to feed and bills to pay and have had no access to my money since Sunday!
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| 10/20/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
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RushCard informed us on an update to their systems that would take place for 5 hours. As of this writing ( and 8 days later ), there are still thousands without their money. Their customer service lines either ring busy, disconnected, or with hold music that 'll last for an hour before another disconnect. This has happened for days. The only updates ever provided from the company regarding this are delivered via ONLY XXXX and XXXX ( and XXXX XXXX ' Instagram ). This has caused an outcry on social media as some uses have been without money even prior to the update.
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| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
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I opened RUSHCARD and had paycheck go direct deposit on card for my first deposit, which applied on XXXX XXXX, which I assumed until i tried to pay for gas to get to work. When I called customer service was told just wait a day or two since they were trying to update system. On many fail attempts was unable to pay bills, provide food for my family nor pay for my rent. My card kept appearing inactive online and made several phone calls that card was inactive and not able to be used. It took me 8 days for my paycheck to post and was only able to use a part of it.
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| 10/17/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
Servicemember |
|
Not able to access direct deposit funds. Call member services for Rushcard and all I get is it should be available soon, we are working on the problem, and we had a system outage. This has been an unacceptable issue for way to long. My bills do n't wait for apologies. If this issue was truly caused due to a system switch, would n't make sense to go back to doing it the original way until you tested the new way before you implement the new system.
If that is truly the case this was a tremendous fail with no back up plan and no concern for hardworking consumers
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| 01/02/2017 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Rush Card without my consent put a hold ( Potential Fraud ) on my account, locking my entire account down. Due to a refund from XXXX XXXX in the amount of {$550.00}. As stated from RushCard they required that I email or fax a copy of the receipt of the refund as well as a copy of my drivers license- as I did fax and email. I have no access to my account what so ever. As calling RushCard, they continued to tell me there was nothing they could do, even though I provided proof the XXXX refund was indeed valid. Which has tied up me paying my rent and other bills.
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| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
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Web |
|
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I was paid by my employer on XX/XX/XXXX, but never rec'vd my funds to my account. After ten ( 10 ) days Rush Card has still yet to release the funds as they are ... and i quote, " trying to locate my account in order to post my funds. I 've had the same deposit information on file with my employer for Rush Card for XXXX months now as well as I 've had the same account since XX/XX/XXXX ... how is my account invalid. I have an eviction, disconnect on utilities, phone bill, storage fees, cancellation of my car insurance which I have to carry XXXX. I NEED HELP!
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| 10/31/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
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I went to XXXX and loaded my prepaid card with cash {$250.00} and usually the funds are loaded on your account right away after transaction is completed..But when I checked my account my money was not there..I called the card company and they can not give me any answer where my funds are..They keep telling me they see no transactions of the load to my card..I am very disappointed in the services of the bank..They keep telling me it 's a glitch in the system..But do not ask for proof of transactions to help me in any way..Please help me resolve my issues..
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| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I had my direct deposit set up with Rushcard and now I ca n't access my funds. It posts the funds to the account but when I try to withdraw it from the ATM it does n't allow me to. It also wipes out my balance when I try to use it in any store or contact them about not being able to use it. Also, when I contact them they hang up in my face or tell me that there is nothing they can do until it 's fixed and they have not estimated date or time that it will be corrected. I call them everyday and as soon as I 'm connected to an agent they hangs up on me.
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have been on the phone with Rush Card for 2 weeks now about my balance being at XXXX instead of XXXX and my card being used when I was n't using it. I tried to call and the phone is being hung up or not answer. I have been on the phone today for XXXX hours trying to see why my card is deactivated. I got told the system was down, they sent me a new card in which I have n't received, and the next XXXX yelled at me and now as I type I am on hold again and it had been XXXX mimutes. They are not giving any answers about this and all I want is my money.
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been on the phone with Rush Card for 2 weeks now about my balance being at XXXX instead of XXXX and my card being used when I was n't using it. I tried to call and the phone is being hung up or not answer. I have been on the phone today for XXXX hours trying to see why my card is deactivated. I got told the system was down, they sent me a new card in which I have n't received, and the next XXXX yelled at me and now as I type I am on hold again and it had been XXXX mimutes. They are not giving any answers about this and all I want is my money.
|
| 10/14/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I bank with Rushcard prepaid services and on Monday they went through a system update which left me with not being able to use my car for XXXX - XXXX hours while the update was taking place now the update is over and I still can not access my account I can not get in contact with anybody and customer service all my money is in my bank account I can transfer funds I ca n't deduct my money from the atm I 'm not able to do anything my direct deposit goes in tomorrow which is XXXX XXXX I need to pay my car payment and I need gas I need food on the table
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
RushCard has somehow offloaded all its clients funds to never land! I ca n't access my account. Ca n't get thru to customer service. No explanation from RushCard. I 've called, been hung up on and on hold for a XXXX ... then hung up on again. I do n't know what 's going on, but I want my money! I 'm being told by their app that I have no cash ... when indeed I just got direct deposit which was released to their banks ... no lost ... Help! Only thru XXXX did I figure out what was going on .... I followed RushCard instructions and to no avail ....
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have a prepaid rush card. My direct deposit was deposited today and I went to pay for something with my card and the funds were not available. I had used the card previously and everything was fine. I repeatedly called customer service but I kept getting disconnected. I went online and noticed there was an unauthorized transaction in the amount of XXXX from XXXX XXXX XXXX Bank. I have no idea where this transaction came from. I did NOT authorize it. I was unable to pay my bill due to this issue and I am asking for immediate reimbursement.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My situation is solely related to the XXXX XXXX Rush Card glitch. For almost a week now I have either not been able to access my account and or funds I have loaded funds to my account that have not posted to my account there has been funds taken out of my account without my permission for almost three days my balance said zero when I definitely had sufficient funds I have sent several emails tweets called several time only to be disconnected if this was any other prepaid card without a celebrity at its head this would be considered fraud.
|
| 10/24/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
There has been several issues. I was charged incorrectly for my card. Rush card owes me XXXX and refuses to pay. I had XXXX fraud fees on my card of XXXX each and they still have not investigated it and have not taken measures to refund y account or secure it.
For two week + I have not been able to use my card.I have direct deposits that have mysteriously disappear and my balances have fluctuated They are crooks and I want compensation for all the turmoil I have been though I have called the company a number of times with no resolution.
|
| 10/14/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
My name is XXXX XXXX and my employer posted our direct deposit on Friday, in which with rushcard I usually get my deposit on Monday night 's at XXXX. My deposit has n't posted, ca n't get through by phone, website not working and no way of contacting anyone about my money. I 'm bout to lose my car. My employer ca n't cut no checks until deposit is returned, my car will be gone by then. The only information is on XXXX on rushcard page, there are so many XXXX angry customers posting about not receiving their direct deposit since last week.
|
| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I too have had rushcard, my deposit came late. Although it told me it was ok to use, it got declined every other transaction, I have no access to my online account, it says I have to call. I called several times, and a few times it hung up, other times I waited on hold the longest I waited was almost 3 hours. I had a transaction I needed to dispute and can not because I ca n't get through. This company is unprofessional, and does not keep the best interest of the customers in mind ... .I have lost having to deal with this inconvenience.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I am a rushcard consumer and my balance says XXXX I had direct deposit to this card. My lights and gas were disconnected because the day I was supposed to pay it my money went missing. I have been sending them messages, calling, and tweeting them to no avail. I need my money. How am I supposed to live. I call and get hung up on. Or they tell me that they are doing the best that they can. I have a child to take care of. XXXX rep told me that my money is safe with them so do n't worry. If anyone could help it would be greatly appreciated.
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I am a customer of Rush card. XXXX XXXX they updated their system and since that date I have had no access to my money. Today is the XXXX. I have lost my car insurance my lights were turned off and I am about to lose my home. Also my vehicle tag expires today. My whole family has been affected by this. I have XXXX children that now arein the dark. I have called customer service to only be hung up on or told they can not find my account. I have also been told my mom ey is on my card but still remain to get insufficient funds on receipts.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a member of a RushCard company for the last 10 years and my deposit was set up to go onto my card on XXXX XXXX, 2015 it was never posted I called customer service several times with empty promises of it being on my account never happened I have my XXXX Number as well as the account number from my payroll analyst going into my account and we have also done a trace and it shows it was excepted by Rushcard they are claiming they have never received anything although they have on the same day for the last 10 years from the same company
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
on XXXX XXXX weekend i was affected by the RUSHCARD fiasco.I didnt recieve my direct deposit as i normally do and when i did i wasnt able to access my online account due to being locked out. I am not able to check my balances due to the text alerts not working. the problem was said to be fixed however here it is time for pay again and i have not recieved anything. I have attempted to reach out to RUSH Card at XXXX and i continue to get hung up on. I would just like to be able to access my money so that i can move my services elsewhere.
|
| 10/15/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
RushCard pre-paid debit cards had an update that was told to its customers in an email would only last five hours and be over XXXX on XX/XX/2015-Now we can not get on their website, call them, or contact them. Everything stopped working. Today is XXXX/XXXX/15 and its my payday and my funds are n't on my card. I was able to finally get through last night and the representative told me my direct deposit was pending and it would be placed on my card within 1-2 hours. Its the next day and nothing, phone hangs up or is silent when you call.
|
| 03/31/2017 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
I used my prepaid card to make a hotel reservation. The hotel merchant did not process the card for any amount. I did not have a balance owed to the merchant when checking out.
The prepaid card provider has been contacted by myself, the hotel merchant, and provided supporting documentation. The prepaid card provider refuses to release MY money from pending transaction status. The representative from the prepaid card provider promised my funds would be released. Instead they continue to hold my funds and refuse to release my money.
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Starting XXXX XXXX 2015 I was not able to use my rush card to access my money due to what they called a update that was suppose to happen at XXXX and end by XXXX the same day. It end up going on for several weeks. I was locked out of my account my debit card was inactive for several weeks. My direct deposit was late. I also incurred late fees for bills that did not get paid because I have no access to my money. When I tried to call customer support I was hung up on every single time not even getting the chance to speak with anyone.
|
| 04/17/2017 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX , XXXX , I contacted Rushcard via phone. I explained to customer service rep, I would like a copy of my transactions or statement for XXXX XXXX XXXX , XXXX . He explained to me he was unable to provide the request. I was put me on hold fo r 5 m inutes. After being on hold, the rep informed me he would send a request to the Corporate Office, and I should receive documents requested in 1-3 business days via email. As of XXXX XXXX , XXXX I have had any communication or received documents requested.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a customer of Rushcard for several years. About 2 weeks ago they had a system change which rendered my card useless. Since then my balance is missing XXXX I tried contacting member services for days. The phone would hang up after XXXX rings. I sent emails and XXXX messages that were unanswered. After finally holding for XXXX hours I get a rep that says he sees the discrepancy and will send it to the risk team and I will get a call back. I have not received a call. As of today the systems are down again. This is insane.
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
{$300.00} cash load was made to my XXXX card on XXXX/XXXX/15 through XXXX. The money was never credited to my account even though money gram shows it as having been received. Rush card customer service is non-existent. I have called and been hung up on repeatedly. I have emailed, private messaged on XXXX and twitter ( per XXXX XXXX request ) and have not been contacted in response. I have copies of all the receipts and proof that the money was paid and should have been loaded to my card immediately, but no one will help me
|
| 10/30/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
There 's multiple issues above that affected my abilityto use my RushCard such as the inability to view mytransactions, perform card to card transfers/movemoney from my RushGoal to my main account and deduct moneyfrom an ATM. The primary reason for these issues was dueto a " glitch '' with the website while performing an updateand scheduled maintenance. Consequently, I wassubject to temporary remove my direct deposit and amreceiving paper checks. Due to this change, I 'm now being charge {$100.00} late fee from my rent.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
i have been calling ruschcard since wednesday about my direct deposit and all they have been telling me is that, they are working to fix the problem. {$470.00} direct deposit hasnt been recieved and now i have bills piled up and a car about to get repoed because i dont have my money.. i have a XXXX baby to take care of and she needs alot of things that i can not get. XXXX transactions were made at atm but i recieved no money out of and my account was charged for. Rushcard said theres nothing that they can do about it.
|
| 10/31/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I am a rush card memberOn XXXX XXXX, 2015 funds that were on my rush card disappeared! Due to a system issue with rush card my funds havent been available to me for close to a month now! Everytime I call rush cards customer service and ask about my money and where it is they hang up on me! I just want my money the money that I worked hard for and because of rush cards unprofessional business my gas and lights were shut off! Im not planning to file a lawsuit against this company because they will not release my money!
|
| 10/21/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard perform a system upgrade on the morning of XX/XX/2015 and ever since then I have not been able to access my funds. I have gotten the same answer for the past 9 days and they have all been inaccurate. I have called at least 3-4 times a day since XX/XX/2015 and I never got my issue resolved. I have bills to pay and ca n't because they can not or will not figure out what has happened to the funds I loaded previously not can they tell me when the funds I have directly deposited from my employer will be available
|
| 10/17/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I currently have a rush prepaid account. They guarantee you receive u money two days early and nothing has been posted to my account. I was locked out my account and hung up on enormous amount of times. I currently live pay check to paycheck and can not afford this inconvenience at the time. I call my hr department at work but they said it has already been deposited. I will be canceling my card once I receive my money. They could n't even tell me where my money was since the check is deposited but not in my account.
|
| 12/13/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
Servicemember |
|
ON OR ABOUT XX/XX/2016, I PAID A VENDOR {$1200.00}, I NEVER RECIEVED MY PRODUCT SO I CALLED RUSH CARD TO FILE A DISPUTE THEY TREATED ME LIKE THE VENDOR WHERE THE VICTIM, THEY WAS VERY RUDE EVERYONE THAT I SPOKE WITH HAD BAD ENGLISH I ASKED THEM FOR A COURTESY CREDIT THEY TOLD ME IT 'S GOING TO TAKE 90 DAYS FOR ME TO RECIEVED MY FUNDS BACK I HAVE CALLED THE VENDOR SEVERAL TIMES A DAY HE DONT ANSWER MY CALLS WHAT IS THEY INVESTIGATING PLEASE I CAN NOT TAKE A LOST LIKE THIS SO IM ASKING FOR HELP IN THIS MATTER THANKS
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My name is XXXX XXXX. I ca n't acces my rush card account. They 've been giving me the run around for almost a week. Ima single mother of a XXXX old son and XXXX year old brother. I 've been with rush card since 2008. This is my second issue with this company. I have been without food for 6 days and I had to go to a food bank. I 'm late on my car note and just lost my job. I 'm a full time student. I cried because I felt like I shout have put myself in this situation, when all I 'm trying to do is support my boys.
|
| 02/01/2017 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I contacted Rushcard on XX/XX/XXXX and was informed my card was cancelled because they had sent out a new card and it was returned. I advised them the address was wrong and I had money left on the card in my possession. They advised me they could n't deactivate so I told them to close account and send me a check for {$110.00} ..They sent check to wrong address and it was returned. They sent me an email saying they had my funds and would reissue the check. It 's now XX/XX/XXXX and still have not received my money.
|
| 10/29/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I have had an account with Rush Card for six years now. Two days ago I misplaced my card and had to report it Rush Card and request a new card. Well let me tell about the last XXXX hours on the phone and not being able to contact Customer Service to do what THEY require. Without my card I can not pay rent buy food and pay my bills that are due now. I have already discontinued my direct deposits and changed banks. This whole deal with Rush Card is a bunch of XXXX and needs to be dealt with one the Federal Level.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have not been able to use my rush card or access my funds since Monday XXXX XXXX, 2015 and today is Tuesday XXXX XXXX, 2015. I have called customer service everyday three and four times a day and wait on hold for an hour or longer to be told they are working on it and they dont have an exact time it will be corrected. That is when I am able to reach someone the other time I get disconnected. How am I expected to live without access to my money, I have bills due and no food to eat, also no gas to get to work!!
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
RUSHCARD. Need I say more? XXXX XXXX is " working so diligently '' to " fix the problem. '' A problem he probably caused. What does he care - he 's LOADED??? He has no problem getting to his money and paying his bills. Our money - on the other hand - which is supposed to be on our RUSHCARD is not there. Where is it??? Why ca n't I pay my bills? Do you know how hard it is to buy gas and food with NO MONEY?!?
RUSHCARD XXXX and I ca n't wait until the " straighten it all out '' so I can RUN FAST FROM RUSHCARD!!!
|
| 01/03/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
Since XXXX XXXX I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the XXXX day. XXXX XXXX and they have not released a pending transaction. This was money deducted from my available balance. My own money. XXXX on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me.
|
| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
RushCard made by XXXX XXXX has done something where the systems has locked and frozen peoples a counts all through out the nation. I am one of the people that is affected by this. Im sure this is n't the first compliant. This has been happening since XXXX. Im very upset by this as also many more. I have bills that need to be paided that dont care that my account is frozen. They will not awnser the phone or contact any one. If you call they hang up on you.I want my money and tp be away from this whole issue.
|
| 06/09/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
I have been calling Rushcard for 4 days in a row in regards to not being able to access my money. I am either told the problem will be fixed in 1 business day, which it is not. Or put on hold when I ask for a supervisor and no one comes to the phone and I end up giving up after XXXX40 minutes on hold. I have bills that are now late and being charge late fee etc. I asked to be transferred to a representative in the United States and they advised they could not do that, which I thought was some sort of law.
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
SINCE XXXX XXXX EST XXXX XXXX Rush card customers ca n't access their funds via atm. They ca n't make store/online purchases. Customer service XXXX number no longer works. Website & mobile app is XXXX for current customers to access accounts. Those who can access their account balances are incorrect & direct deposits are n't reflecting in accounts. People are stranded. They ca n't get to work school or health care. They ca n't buy food or prescriptions. They ca n't pay rent or utilities!!! WE NEED HELP!!!
|
| 10/13/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
They had scheduled maintenance on XXXX/XXXX/2015 from XXXX, however, the provided time slot was extended to XXXX. XXXX came, and nothing changed. I received an email at XXXX stating we can utilize the card now, but still can not use the mobile or online services. That was not correct. It is now XXXX/XXXX/2015 XXXX and I have access to nothing! I was supposed to receive my direct deposit today, now I 'm not even sure if I 'll receive it at all, if that is the case, I would be delayed by almost 2 weeks.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I ca n't get my money of my card even when it 's showing up. Now I 'm behind on all my bills everything getting cut off and they adding late fees XXXX transaction they took all my money off and it was never received by the company. I been without my money for two week this is so frustrating. Who gon na help up get our bills back on track. I 'm finding me a lawyer and another card company. Been with this company since 2009 never again will I do this. I have a daughter at home and a father who is XXXX
|
| 07/31/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
XX/XX/XXXX I made a transaction from my RushCard a bill pay transfer to my XXXX XXXX count of XXXX XXXX dollars I received a confirmation with said that it will be processed and deposit into my XXXX XXXX count on XX/XX/XXXX as of today my XXXX dollars has not been received at the actions that I have taken was I had to conference call with RushCard and even sent emails and reference to this was a sure that within 24 hours I should received an update or refund on my account I have not received either
|
| 10/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
Company : XXXX XXXX rush cards. XXXX of customers of prepaid debit cards backed by hip-hop mogul XXXX XXXX remain without access to their money more than a week after technical problems first began plaguing the cards. This has been going on for years. Back in 2012 it was income tax time, payday, and bonus check time for us. They withheld our money and froze our account. We lost access to funds. Rush Cards Stating that we had too much income coming in all at once. It was unfrozen a week or so later.
|
| 12/01/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
This company has taken double the money debit from the acct. Then u have to call and wait for rep to apply money back to ur card. There not posting Direct deposit s to the card. Took over five days to get my paycheck refunded to my payroll dept to read issue. Makes promises of quick and speedy service tht always turns into a few days wait or no nothing at all. In turn ur calling the company back to try and get the problem rectified. Wen u ask for a Supervisor they hang up on u or leave u on hold
|
| 10/18/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX/XXXX/15 rush card stated they were going to do an " upgrade '' well my payday is Friday XXXX/XXXX/15 and today is sunday XXXX/XXXX/15 and my check is still not deposited. I been told by more than XXXX agentd at rush card that they see myb {$490.00} direct deposit pending but dont know when it will be posted. In the mean time I cant put gas in my cars to go to work, cant buy grocerirs to feed my XXXX kids and cant pay my bills. I kusy want my money loaded so I can be done with rush card.
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I 'm an online college student and I receive financial aid in which I chose to receive it via direct deposit through rushcard. I just recently found out about the glitch in the rush card system. I was expecting to receive my financial aid today however, I see no pending deposits. I called rushcard customer service but when I was transferred to a representative It said my call could not be completed. I never had this problem before and I always get my funds directed to rushcard with no problem.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Older American |
|
I loaded money on my RushCard Visa @ XXXX. I logged onto my account & my money was n't loaded on my RushCard. I called RushCard & waited on the phone to talk to a rep for 2 hours. I finally got tired of waiting for a rep so I hung up. I 'm so disgusted, disappointed & upset. I called the number on my XXXX receipt for a refund, I typed my card number & XXXX digit security #. It said my card was invalid. That 's XXXX! My RushCard is n't invalid. I want my {$52.00} + {$3.00} reload fee refunded.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have not been able to access my account accept via phone, I tried to call the company to ask when my deposit this week would be available to my card and the line to card services disconnects every time Ive called. I am not able to monitor the account transactions by phone, the recording only provides the last XXXX transactions and the online log in locked me out of my account even though I provided all the correct information. I would just like to know if Im going to get paid this week.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I used XXXX to load {$110.00} to my Rushcard account on XX/XX/2015. I waited for 2 days and the money never went on my card. So i called XXXX and they said they sent the money to Rushcard. Then i call Rushcard and they said they posted it to my Rushcard account. So i wait a couple of hours to check it and it 's still has not posted to my Rushcard account. I have not been able to get a Rushcard rep on the phone and today is XX/XX/2015. I have a receipt from XXXX showing I sent the money.
|
| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
My complaint is with Rush Card from XXXX XXXX on XX/XX/XXXX I received an email telling me about a maintenance cleaning that they were going to be doing and that it would only last for four hours the next day I thought it was fine and that I would be able to pay my bills ( pay-cellphone bill, gas in the my car, buy food for my kids, get costumes, buy personal things for my self ) but everywhere I went they told me that my card was declined. and I 'm still struggling today because of it.
|
| 11/04/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
I was paid on XXXX XXXX, 2015 {$1700.00} and have not been able to have access to my money. Rush Card keeps telling people that they are going through a system update, but it is going to be a month. This was my only source of income to be able to pay my bills, feed my XXXX year old and XXXX month old. I struggle day to day trying to make ends meet. I call them everyday and all I get is the same XXXX response. I just want my money that I worked so hard for back.please help me. Thank you
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My direct.depoait is missing as it should have deposited on friday, XXXX XXXX 2015. As of this morning still nothing. My employer ca n't reissue a check until they get a rejection notice from rushcard so until I 'm BROKE ... no one to borrow money from ... car payment needs to be paid ... .rent needs to be paid ... .other bills need to be paid ... ..unable to ... .what 's crazy is that people I work with received their money but me I 'm still waiting ... .please do something about this
|
| 10/22/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been a loyal customer with Rushcard since 2005, NEVER IN MY LIFE HAVE I EXSPERIENCED SUCH APPALLING BEHAVIOR FROM A BUSINESS, I AM OUT {$280.00} DOLLARS I HAVE DORECT DEPOSITED FROM CHILD SUPPORT! AND LOCKED OUT OF MY ACCOUNT! HUNG UP ON WHEN I TRY AND CALL TO ACCESS MY MONEY HOW DO THEY EXPECT PEOPLE TO LIVE DAY TO DAY WITH NO MONEY ... OUR OWN MONEY WE CAN NOT ACCESS ... 10 DAYS I AM IN DIRE STRAIGHTS DUE TO THE INCOMPETENCE OF RUSHCARD, XXXX, XXXX XXXX ... ..GIVE ME MY MONEY
|
| 10/16/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On XXXX XXXX there was a system upgrade and since that day, my funds have been depleted. There are multiple items that have been debited from my account numerous times after calling the merchant and getting the authorization codes I was told they could only release ONE. When I checked my account this morning, my money was once again GONE!
There is also a dispute that I filed on XXXX XXXX for {$62.00} that has not been resolved. Customer service is HORRIBLE and I am MORE than fed up!
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Have not be able to access direct deposits in more then 14 days customer service rep claim that they do n't have access to members account and will not be able to assist you and are taking your number down. This all started two weeks ago with a system update that was only suppose to take two days. I have had a account with rushcard since XXXX this is total unacceptable. I have been working for free this past week I have no way to buy for get to work pay bills or take care of my kids.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Monies were unavailable for nearly two weeks. In addition, after finally being able to login to my account yesterday, the balances do not make any sense and there is money unaccounted for. There is no pending activity but I should have {$300.00} more than is in the account. I am also missing two direct deposits that occurred during the time. Customer support has not been helpful. I was on hold for hours and also sent a letter. I was told that there was " nothing she could do ''
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My account was blocked during the system outage and I had been without access to my money for almost 2 weeks. When I finally was able to get " help '' I was told that I needed a new card issued and it would take 7-10 business days to get my card or I could have it expedited for a {$30.00} fee. I had no other choice but expedited shipping due to needing to pay my electric bill by the end of the month. So now I am not only behind on bills, but now I am also out an extra {$30.00}.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I am a rushcard holder, and two weeks ago there was some type of glitch with their system once they upgraded their technology. Because of this, I was unable to gain access to my funds that were supposed to be direct deposited the day before. I also was not able to reach anyone at Rushcard for several days, and still have been unable to reach anyone as of today.
This caused my bills to be late, and I am now trying to play catch up on the expenses that I had during that time.
|
| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been a costumer with Rushcard since 2008, no problems at all. Until they did this system update. My balance on my account is wrong, I have called emailed no response back, until the other day I called from a different line and I waited on hold for a minute and then the lady proceeds to tell me that they do n't know when the issue will be fixed, that they are working on it. You have been working on it for almost 2 weeks. Luckily I was n't late on any bills like others.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have been locked out of my Rush Card account direct deposit since XXXX/XXXX/15. XXXX XXXX explained to me they are the bank but XXXX XXXX is over the prepaid card. No real person answers the phone line, I get automated response when I email to company, the phone line is stating my card is not activated. I have not spoke to no rep from that business as of yet I am unable to pay a bill, eat, get medication buy gas for my car, my phone will be cut off, my rent, my utilties.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
RushCard has stopped me from taking money out of my account I have tried to contact them for the last XXXX hours and I 've been put on hold for at least XXXX hours and then hung up on or I will talk to a supervisor and they will put me back on hold and they will hang up this has been an ongoing problem I see charges on my account that I have not purchase anything because I have not been able to use my card I 'm not able to pay my bills because they 're holding my money
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I had a direct deposit on XXXX/XXXX/2015 in the amount of {$280.00} and could n't access my money from Rushcard. They said they are having problems due to the update on XXXX/XXXX/015 and they are working hard on this issue. I have spoken to them everyday since this time and nothing has been resolved. They have no answers and I ca n't get my money out because it is saying {$0.00} balance ; even though I had a deposit on XXXX/XXXX/2015. I am very upset and bills are due.
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
XXXX XXXX the company Rushcard company said they were doing updates, for 2 days we 've had no access to our money, not able to speak or get to anyone to even pick up the phone. I deposited {$670.00} into my account not aware of this issue until after I had made the deposit into my account which by the way does n't show up, my card declines when trying to purchase food for my family, gas, etc. I just want my money like XXXX of others experiencing this crippling issue.
|
| 11/01/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I applied for a rush card on XX/XX/2015 and supposed to received it in 7 to 10 days. I received my first card but have n't received my other one with my money on it from my department. I called rushcard multiple times and ca n't get any answers. I checked online of XX/XX/2015 and it said I bad {$900.00} on there but when I checked later on it said {$0.00}. I have n't received my card even to get my money.im late on my car note, light bill, and loans I have to pay.
|
| 06/28/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Hello I called RushCard on X/XX/17 and X/XX/17 to get information about my cards services rushgoals explaining the feature in detail also to breakdown my actual deposits and amounts for a lawyer. This information was not provided to me as I was disconnected from the call by a representative twice. There is no corporate contact number as this is for legal purposes.I also asked for corporate contact info and the legal department info as well and was disconnected.
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| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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As you may be aware of, the issue with Rushcard is a big concern. As like many other Rushcard customers, I was not able to access my funds. I also experienced issues with my direct deposit. I think it is ridculous for this company to only offer a fee free trial period for all the damage they have caused, on the other hand, I am not surprised by their actions, it only goes to show that the rich do not, never have and never will care about low income civilizians.
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| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Managing, opening, or closing account
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Web |
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Direct Deposit unavailable. Customer Service is also unavailable so I ca n't find out any information regarding funds or when they will be available. Several other customers are posting information about not receiving their funds as well since XXXX/XXXX/2015. Reading posts from other customers and XXXX information regarding this issue is the only way I have been able to access any information. The company itself is not through the XXXX number or e-mail either.
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| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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After a " system update '' with Rush Card serviceI have been unable to access my funds in XXXX days now. My account balance has been XXXX out and I have money that should be available to me. I have called customer service for this company at least XXXX dozen times and I get no human response, I get hung up on every time. I am unable to access my money and I am getting no response from the company after trying many times to make contact via telephone and email.
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| 09/03/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Problems caused by my funds being low
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Web |
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I was working with your agency on a case that you referred to the Office of the Comptroller of the Currancy ( OCC ), but you never gave me the case number for my case over there. I believe this company, RUSH card has me in a SCAM so I need to discuss it with them or with you to update you on my new developments on this same issue. What do I need to do now to provide my updated information? I do NOT want my case closed yet because of new developments! PLEASE!!
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| 12/08/2015 |
Yes |
- Prepaid card
- Mobile wallet
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- Unauthorized transactions/trans. issues
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Web |
Servicemember |
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Rushcard locked my account because they said my card was compromised and claimed they sent and email which they did not and locked me off the Website. I have n't been able to get my money going on three weeks and the customer service is awful. They put you on hold for almost an hour and then youre disconnect only to have to start over again!! I 'm behind in bills because of Rushcard. I 'm being penalized for something they did on their end! I NEED my MONEY!!
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| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
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- Managing, opening, or closing account
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Web |
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i have a rush card that i am unable to access. I have a few bills that are due today XXXX/XXXX/15 and i usually get my payment 2 day early. They are updating their systems and the customers are not able to get a hold of anyone. i am a single mom with XXXX kids and i have to take care of my household but unable to due to not able to access my rush card. THIS IS SO NOT FAIR, i have not had this problem in the past and have been using my card for about 6 years
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| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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Rushcard is not giving me access to my funds. And my account is showing a negative balance. It 's been weeks. Customer service has hung up on me numerous times after I was on hold for over an hr each time I 've called. I finally got through and was told they had no idea when I would get my money. I 've filed email complaints and received XXXX different " ticket numbers '' and have n't gotten a respond in over a week. Basically I 'm not getting any answers.
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| 12/29/2015 |
Yes |
- Prepaid card
- Payroll card
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- Unauthorized transactions/trans. issues
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Web |
Servicemember |
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Rush card asked we provide information to them to release funds. They told XXXX hours, has merchant release forms, are rude, hangs up in on. Holding out funds where we could not access funding from payroll that 's from our work! Causing us to have late payments and could not access funds during a disaster for shelter or gas to get to work. They give us misinformation and multiple representatives laugh and say it 's nothing we can do you will have to wait.
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| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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Account showing {$0.00} after a system glitch. I have spoke with XXXX representatives that claim the problem is being handled. It has yet to be resolved. I have a direct deposit that will hit tomorrow. There is no way to suspend the transaction. Rushcard is not giving me answers as to if I will have access to my money. Also you have to call XXXX times before someone answers. You call the number and it just continues to hang up. There are a lot of issues.
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| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
Servicemember |
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A card that I always used Had said it was it was deactivated contacted rushcard many of times would even get hung up on bounced around no solution given and I ended up receiving an eviction letter from my landlord there 's money missing off of my account there is double charges and still no answers I have XXXX children XXXX with XXXX and I 'm a single parent where we supposed to go and all we can get is no fees for certain amount of time and an apology
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| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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Web |
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I am a Rushcard user who can not access my account. I previously had XXXX dollars in my account before my direct deposit got transferred into my account and my balance remains at XXXX. When I call the number I get put on hold for more than an hour each time then someone gets on the line and tells me they can not tell me anything about my Account. At this moment my car is at risk of being repossessed because o was not able to pay my monthly car note.
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| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
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Web |
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Rushcard has blocked me from retrieving my funds out of my account for {$900.00} that are in my account due to their update of the system on XXXX/XXXX/2015. I have talked to customer service on many occasion just to be told the system is still updating and an escalation had been placed in the back office for review of my account. Plus due to the system update it caused my current debit cards to be inactive which is keeping me from getting my money.
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| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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Web |
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Everything was fine until they had an update. Update still going when they said it was only suppose to last 5 hours. U ca n't get into your account, ca n't get anyone on the phone or it hangs up on you, if you had a balance before the update the balance now shows XXXX, direct deposits are not going into the accounts either. They are not responding to emails. The only updates you see is on social media, they are not telling the customers themselves.
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| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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After system glitch, I am missing XXXX dollars due to incorrect balance projected. Funds were also removed from my saving account without concent and removed from my transaction history. I have contacted rush card for over 2 weeks without a resolution I 've been avised it would be resolved at the highest priority. No one has us reach out to me via phone email and or XXXX on social media. I have multiple screen shots proving unauthorized activity.
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| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
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|
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Web |
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Rushcard has not direct deposited my payroll deposit for two weeks now, causing my bills not paid on time, insufficient funds fees and not too mention the emotional stress it is causing, no money is no gas for my car, no car no job which I 'm on the verged of being fired and there is noting I can do about it until XXXX XXXX has fixed the problems, he also should be responsible to pay for fees and stop payments that has resulted from this error.
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| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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I have been waiting since XXXX XXXX to access my money and my card is not reflecting the correct balance. I have made over a dozen attempts to get this corrected and no one helps me. This is dealing with Rushcard. I am very fed up. No one wants to help nor compensate me for the hardship this ha caused me while on vacation. They wont tell us what happened just continues to make excuses. You can also check there XXXX page lots of angry customers.
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| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
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Web |
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My name is XXXX XXXX i have a rush card, I went to XXXX to had money to my card I did XXXX cash deposit XXXX for XXXX dollars and the other was for XXXX. And I never got my money on my card. It 's been 3days ever since Friday. I have bills that is due by a certain time and every time I call rush customer service there is always a long wait with no answers. My money is missing and I wan na it now. I have XXXX plus a grandson so I need my cash.
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| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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I have added money to my Rush Card today and have not been able to access it. I spoke with a rep and was told that she was unaware of when my funds would be available for me to use, now my family of XXXX will be without a phones and have to pay reconnection fees to get them turned back on. This is very unacceptable being that i have a set income and do not have the money to pay them. I will no longer use this company after i receive my funds.
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| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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I was advised by rushcard of an update on XX/XX/XXXX between XXXX and XXXX XXXX. At XXXX XXXX that day i got an email stating it was taking longer than expected but would be up at XXXX. At that time, i was able to use my card, however my balance was not updating. my direct deposit was scheduled to hit both tuesday and wednesday, my balance still does not reflect that. i have no money to pay my rent, or feed my daughter. i need my money ASAP
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| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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|
Web |
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RUSH CARD is a prepaid company that will pay you your check 2 days early.however I did not get paid two days early however when I did get paid they took XXXX from me which resulted in an overdraft charges to my other bank. I went to pay for food and the card decline after being told they fix the issue based off there website. I have tried to contact customers service and.after u press XXXX for.Customers service they disconnect the call.
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| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
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- Unauthorized transactions/trans. issues
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|
Web |
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I was suppose to recieve a reversal from the merchant two days ago. However it has n't posted to my account there was an atm error in which the money that I was suppose to recieve was not dispensed to me however the full amount wss charged to my card.
I have contacted rush card on a consistent bases just to get the run around. I am pregnant and ca n't eat because they have took my money. I have no help! I am devastated please help me!
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| 10/23/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
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Well on Thursday the XX/XX/XXXX I loaded {$85.00} on my XXXX Rush card I went to use it XXXX there were no funds I was on hold from XXXX in till XXXX jus for someone to tell me sorry your funds should be there shortly we are working on are system. Then here it is XXXX still not able to use XXXX because there is no money where is my money. I cant pay any bills are any thing. I would like to know what XXXX is doing people need to live to
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| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
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My employer releseased my paycheck funds to XXXX ( the bank that services my prepaid Rushcard ) on XXXX/XXXX/15. Actual paydate for is is XXXX/XXXX/15. It is now XX/XX/2015 and Rushcard has not posted my paycheck. They wo n't return my emails and when I call the XXXX customer service number, they place me on hold and then it rings twice and they hang up. I live paycheck to paycheck and I am facing eviction if I do n't get my paycheck.
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| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
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I have a rush card and they were supposed to be going through a system update just for the day of XXXX/XXXX/2015. I get paid tomorrow XXXX/XXXX/2015 and I have read many reviews that no one had received their direct deposit, and the website and app is down. All rush card phone number does when you call it is ring. This is a big inconvenience because I have XXXX babies and bills to pay. I live check to check and work haRd for my money.
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| 10/13/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
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Web |
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Rushcard stated they would be doing a system update that would end at XXXX Mon. XXXX XXXX. They have yet to finish the update and users are shut out of their accounts, funds are missing, deposits have disappeared and no one is answering the customer service lines and if you are able to get thru after a XXXX hour hold time you are hung up on. Something must be done so that this will never happen again. People are in need of their money
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| 10/20/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
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Rushcard did a system maintenance. While doing this maintenance I had a direct deposit go into my account that they wo n't release to me. The system has been down since XXXX/XXXX/15. I and others have not had access to our money before or after. Many of us like myself still after 9 days have no access to my money. You call the customer service line it hangs up on you. Or there is no answer while being on hold for hours at a time.
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| 02/19/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
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|
Web |
|
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I have a rushcard. I transferred {$630.00} from one rushcard to the other. It was a card to card transfer. Both cards are under my account. The transaction shows " complete '' on ny end but " failed '' on their end. Neither of the balances on the card reflect the {$630.00}. Therefore, I am not able to use any of th money. They told me they have to put it in manually and it wo n't be available to use for 1 to 2 business days.
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| 10/18/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
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Tuesday is the day I get paid early. But Thursday is my original pay date. It 's now Saturday XXXX XXXX 2015 and my account balance is still XXXX. I have no money to feed my family no gas to get to work nothing. This has become a problem and now my bills are due and I have no resources to turn to. I have the only income in my household and my family relays on my money. Rush card has made this time very hard and I need help.
|
| 11/20/2015 |
Yes |
- Bank account or service
- Checking account
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|
|
Web |
|
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I have a direct deposit account the Rush Card. On XXXX XXXX, 2015 i had a deposit into my account of {$1200.00}. I am missing {$300.00} out of my account. I deducted my transactions that were listed on my statement just to make sure, and i came up {$300.00} short. Now I am locked out of my account altogether and they are making it hard for me to receive my money.
The bank that Rush card uses is XXXX XXXX XXXX, Ohio XXXX
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| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Have my payroll check deposited to a rush card. Unable to access my funds using PIN number. Tried to change PIN number without success. Unable to access funds. Could still call activity number and get my balance. Could pay bills that did not require PIN number. As of today I am unable to get my balance or any information on my account. No one will answer the phone either. I have XXXX that I ca n't access to pay my bills.
|
| 11/07/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have a charge on my account for {$640.00} that I did not make. I have tried to contact Rushcard for a week now with no help. I am put on hold for hours and i went online and filled out a dispute form and faxed it in. I have yet to receive a call, email or acknowledgement that they have received my complaint. I have also had double charges on my account and then the charges go away but my money is never returned to me.
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| 10/26/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
My rush card was inactive for seven days.. I was expecting my pay check on Wednesday XXXX XXXX and did n't gain access to my funds until XXXX XXXX I called numerous times only to be hung up on. Whenever i did get someone on the line, they ran the same script saying they will call me back with information as it becomes available to them. I will no longer be banking with rush. They caused my light bill check to bounce ...
|
| 11/18/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
I received a RUSHCARD in the mail this week. I did not apply for the card. I 've tried contacting the folks at Rushcard XXXX and they insist they ca n't close the account unless I provide my date of birth, social security number and Email address. I refuse to give them this information. I will only release my full name and the card number. How do I get them to close my account without providing privacy act information?
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| 10/23/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
For two weeks I have no access to my account They have removed my active card and put an expired card on file so I have no access to my funds. Plus I had {$330.00} in my account they removed it and my balance was {$0.00} the next day it went to {$32.00} then to {$12.00} now it 's is back to {$32.00} my {$300.00} is still missing and my direct deposit was sent today I have the money in the account and no way to use it.
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| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Myself along with thousands of other people have not received our direct deposits and even if there are funds on your card we do n't have access to it because the cards are not working. The phone lines to the company are now down and when they were up and working I got hung up on after waiting for hours. I am about to lose so much because of this i dont know what I 'm going to do but Rush Card needs to be reported!
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| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
Rush Card did routine maintenance to a new server on XXXX XXXX, 2015. It has since then not deposited people 's money into their accounts. Mine included. My husband and I are awaiting our paychecks via our direct deposit to our Rush Cards. Customer service numbers hang up on you, the website is now down ( again ) and NO ONE is calling back or reassuring that our money is safe and will be to us as soon as possible.
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I was supposed to get paid on XXXX XXXX. Today is XXXX XXXX and I still have not received my direct deposit. My car was scheduled to be towed, rent never paid and several other bills due including daycare. I had to stay home from work. Rush card then cancelled my check and sent it back to my company two days before notifying me, which then took an additional five days to be mailed. Therefore I am still not paid
|
| 10/21/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Rush card did an update on their system and somehow my money magically disappeared. My balance was XXXX. I pumped XXXX in gas and my balance went down to XXXX. ( -XXXX ). I quickly withdrew the remaining balance. Last week one of my jobs deposited me a check of XXXX and my XXXX job a check of XXXX. I still have n't received either deposit. I have bills and kids and even if I did n't its my money and I need it.
|
| 10/30/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
Rushcard did a maintenance update and locked everyone out of their accounts for 2 weeks and it is still going on at the moment. Cardholders have not had access to their money such as direct deposits, money loads, and XXXX. Contacting the company is hectic and you will be on hold for hours or just get hunged up on. They say they do not know when the system will be back up so that people can access their funds.
|
| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
I am a Rush Card customer and my direct deposit from my payroll check is missing. It was never deposited into my account. Friday XXXX XXXX 2015 the Rush Card Company claimed that all direct deposits would post but it did n't. Its been XXXX weeks since the company claimed they had a update glitch but funds are still missing and the problem still is n't fixed. I really am hurting by not receiving my check.
|
| 10/31/2015 |
Yes |
- Bank account or service
- Cashing a check without an account
|
- Using a debit or ATM card
|
|
Web |
|
|
I am a rush can d prepaid debit card member. I have been effected like many others. But this has been a month that they have not be able to get my account correct. I have gotten my lights cut off, gas, had to pay late fees on my rent due to not being able to access my funds to pay my bills. This has been stressful, upsetting. I need results from this company. I live pay check to pay check I 'm not rich.
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been with RushCard for about 3_4 years now all of a sudden beginning XXXX of 2015 there has been an issue with me getting my funds into my account here it is again XXXX XXXX and again the same problem no funds from my job direct deposit been calling since XXXX XXXX no answer I have no money and XXXX kids what am I suppose to do mean while I did n't even receive an email or nothing please help me.
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am unable to access any of my money after an apparent " system upgrade ''. My payroll deposit is not posted, my prepaid debit card shows inactive on the site, and the amount listed available is a mysterious amount. No one in customer service is answering and it has been well over 24 hours. An email was sent stating the upgrade would be from XXXX Monday XXXX/XXXX/15 but I still can not access my funds.
|
| 09/10/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
I first noticed a transaction of {$120.00} was taken off my Rush Card, on XXXX/XXXX/2016. I went back as far as my phone would allow. I saw the same transactions in XXXX, XXXX and XXXX. I tried to contact Rush Card. They no longer have customer service. I also checked my statements on line, there are no records of these transactions. Any assistance you can provide will be greatly appreciated. XXXX
|
| 12/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
XXXX has been taken out my account without my permission when I call my card I had heard the balance was {$1.00} I called the company so that they can follow dispute they have yes I put my money back on my card they keep hanging up the phone on me and refused to send me a dispute form the account have went on frozen and the issue has been resolved as of yet I want my money I work hard for my funds
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I have a rushcard and I 've been locked out if my funds for over 2 weeks now.I 've missed a car payment, and i have XXXX kids all under XXXX yrs old and a XXXX wife.I 've been told they would call me the one time i actually got through to them that was well over a week ago.i know stuff happens sometimes but this should have been resolved a long time ago.i just want my money that i worked hard for.
|
| 10/27/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
I have requested my replacement rushcard XXXX paychecks ago and have yet to receive it. I have paid expedited fees and still have yet to receive my card. I have request it XXXX times starting on XXXX XXXX. I have XXXX small children XXXX XXXX XXXX and I can not pay my bills and can barely make it to work. All my money is on that rushcard and I am beyond frustrated hurt upset annoyed and irritated.
|
| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
Last week i was surpose to get my money in my rushcard account but my money was not in it. I called some many times. I would look on my account. To see if it posted and it is not. Now it the last week of XXXX and i still did not received my last week pay. What is going on. I need my money now. I know i have my money in the account but with the glitch and cant access my account i have no money now.
|
| 10/24/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My deposit finally came. when I went to pharmacy to get my prescription balance said {$0.00}. After being on hold for XXXX hr XXXX mins I was told I should have my money back on card within 1-2 days. XXXX hours later my card had a {$9.00} balance on it. Im on a trip out of town still no access to my funds. Tried to call Rushcard several times only to keep getting going up on. Still no assistance.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
A rushcard card holder. Due to system issues could not access my funds today. Called customer service several times. Call dropped XXXX times, disconnected after being placed on hold by a rep. Finally spoke to a rep who told me would have access within XXXX hrs. Several hours later still no access to funds and called back and was told they are still working on the issue but nothing could be done.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I HAVE NOT HAD ACCESS TO MY MONEY SINCE XXXX/XXXX/15 WITH RUSHCARD. I CA N'T GET GROCERIES, PAY BILLS OR MOVE. THEY KEEP SAYING THEIR FIXING IT BUT NOTHING HAS HAPPENED BUT FALSE PROMISES. LONG WAIT HOURS ON THE PHONE, THEN LINE HANGS UP AFTER WAITING FOREVER. THEY CLAIM TO CALL YOU TO HELP YOU WITH THE PROBLEM BUT NOTHING YET. IM FRUSTRATED AND CRIED OUT WITH THIS PROBLEM. THIS CA N'T BE FAIR.
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| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My card was made inactive as usual when you go over the limit for your plan in a month, prior to this the amount I had available at that time was XXXX {$.00} it was there until RUSH card system went down then the balance changed to {$0.00} when I access my online account. I 've called customer service several times and have been told the system is still down at this time and no answers for me.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
I have not been able to pay any bills or pull any money from the ATMSince XXXX XXXX, I had a bill pay deducted from my account on XXXX XXXX which has not been received by my credit card company, If consumers are receiving late fees, possibly a missed payment on their credit report that could be devastating to someone like me who has great credit. Its been 12 days since I had access to my cash.
|
| 10/20/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Received a replacement card from Rush Card and can not activate my new card. Rush Card has been stating for the last 11 days that their system is down .... It is nearly impossible to reach somebody over the phone and when I do I get hung up on or told nothing we can do and we do not know when the issue will be resolved. Rush Card also does not respond to my e-mails either. Terrible service!
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
i have lost my card and have been trying for days to contact Rush card to cancel the card and have another one sent out. Everytime I call I get hung up on and no response. SOmeone may have found my card and is possibly using it. I can not afford to be late paying my rent and lose the XXXX balance still left on my card. This is crazy. I have sent emails and no one has contacted me back.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am unable to access my rushcard.com account via web, app, atm. I have direct deposit and not able to view any balances. They have given bogus postings on their facebook page as this is the only way to get to anyone. Customer service hangs up on you. I am now not able to move and have lost my deposit due to inability to provide the remaining rent due. I want my funds and compensation.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX 2015 I put {$500.00} on my pre paid Rush card. Since then, my account balance is {$0.00} and when I call this company the recording says my card has not been activated. I have had and used this card for over to years. When I finally got through to speak to someone she said she could not access any accounts and would text me when the problem was fixed. I 'm still waiting.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
As of XX/XX/XXXX I have been dealing with the Rush Card issues, as of XX/XX/XXXX I applied for a replacement card to be express deliver that was suppose to come to me on XX/XX/XXXX, which I still do n't have as of XX/XX/XXXX. Keep in mind they charged my account a XXXX fee for express service. Every time I call no one helps me, hang up on me or leave me on hold for hour. I need help
|
| 12/24/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Untimely direct deposit. Received pay statement XXXX XXXX. XXXX was XXXX XXXX. Have called many times. No getting answers. Payroll deposit still has not posted. My job has sent a test payment and checked the numbers twice. Falling behind on bills, coming in Dept and other prproblems such as rent and XXXX. Would like to no what legal actions can I take n the state od Florida.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My card was lost while on vacation and I tried to transfer my money to another account and cancel the lost card.I am unable to manage my money due to a computer gliche. When I called to rectify the situation, the phones cant recognize my information and disconnects or I am placed on hold for over two hours and the eventually the call is dropped without speaking to an agent.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Hello I 'm a current card holder of a rush card, as I 'm sure you know they have been having issues. I have money missing in the amount of {$480.00}. I tried to contact them but am now being told my account does not exist even though I can access it online? I 'm not sure what the next step is to resolve this & get my money back. I do have documents to prove this as well.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My name is XXXX I am a rush card customer. I have not been able to touch my account for 9 days now. Money is missing on my account. They deactivated my card when I did n't need it to be. Then I have to pay XXXX to have a card shipped to me overnight and it still has n't been processed. Call CSR no answer or they hang up, message them no response. What else is there to do
|
| 10/16/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Older American |
|
We are on Day 5 of no access to our accounts with Rushcard. My husband 's XXXX direct deposit is not in his account. We can not speak with anyone, we can not get a text balance and we are locked out of our accounts. Rushcard has had five days to fix this and no one is getting satisfaction. I 'm sure this is illegal and I hope there is something that can be done. Quickly.
|
| 10/25/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a customer of Rush card and since XXXX XXXX th I have not had any access to my account or my money. As we speak I still have no access to my money or account. That is a total of 14 days and still counting of not having access to the money that I depend on for everything. I have spent the last 13 days trying to get through to through to customer service to no avail.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a RushCard and had a deposit of over {$400.00} automatically put into my account on XXXX/XXXX/2015 and have not been able to access any funds. I can not reach a customer service representative when I call their contact number on the card or get access through the app or online. I 've been trying to access my money for over a week now and do not know what to do.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have been a cardholder of rushcard for over 8 years. I chose to use rushcard for my payroll direct deposit and have trusted them for my financial services. Since XXXX/XXXX/2015 I have not had any access to any monies on my prepaid debit card and I am unable to perform any transactions such as paying bills or withdrawals. This has affected my daily life tremendously.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
Have a rushcard loaded money cash on XXXX. Funds still not avaliableand its now XXXX. Keep calling a d sending emails only got XXXX reply saying cant access my info. Called back finally got through only to be transferred put on hold for XXXX and hung up on. I have XXXX kids this was groceries ang car insurance moneymy dad sent. Had to borrow from someone to pay it.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Rushcard has refused to release my money from my direct deposit for over a week now. I spoke to numerous reps and none of them have a answer on when i will recieve my money. This has caused a hardship for me and my family. Its my money and they have no right doing this. Please help me for my pain and suffering by loosing mote money by not being able to get to work.
|
| 05/09/2017 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
my name is XXXX XXXX I had got my bag stolen and I call the rush card to cut the card off but they left it on and except my money any way and now I do not have XXXX payment and I am stranded in XXXX Ohio with nothing. I call them and I talk with rep and they told me that they closed out my account they left it open and I do n't know what to do please help
|
| 07/20/2016 |
No |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
My wallet was stolen and my Rushcard was used with my pin. I filed a dispute and was told because my pin was used, there was nothing they could do, they closed my case, and then told me to do a rebuttal and get the case reopened then they will investigate. I got a new card from them but I feel they should have investigated when I reported that my card was stolen.
|
| 10/26/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have funds missing from my account and I 'm unable to access my funds. I need gas and have to pay bills. My balance is showing XXXX and I know for fact I have about {$350.00} missing. Rushcard needs to cut me a check for this upsetting experience. They ca n't pull up any account information when you call customer service. It 's sad. I 'm depressed behind this.
|
| 10/15/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I received an email from Rushcard stating that they will be performing maintenance on XXXX XXXX, 2015 and I will not be able to access my account. As of today I still can not access my account and my paycheck was sent to Rushcard via direct deposit but my account still shows {$0.00}. No one will answer the phone and sent a message stating that the update failed.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
XXXX XXXX the owner of RushCard has cause a lot of people including myself a lot of financial problems due to RushCard system being " hacked '' or shut down from what I 've read so far. I have XXXX cards with RushCard and neither of them are working properly. I will not be using RushCard ever again and will not refer any of my friends or family to this company.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
XXXX/XXXX/15 airline ticket for {$190.00} was purchased rushcard declined the purchase, i cancelled the XXXX airlines faxed a merchant authorization released letter twice to them .. i have called over XXXX times since friday XXXX to get the funds reversed and they are still holding the money also while taking funds from my account in the amount of {$170.00}
|
| 10/22/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I am a new customer at rush card and i cant access my direct deposit. I called and I got through nd was told my money was on the card and when I went to the ATM I could not access my funds. I called back and was told when the system come back up I can get my money but it has been 10 days since the system went down. I have still no been able to get my money.
|
| 10/29/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Rush Card deducted {$500.00} from account for bill pay, but has never delivered. I am allegedly one of many people having this issue. They stated last week that they would be returning funds within 2-3 days, but nothing thus far. View of current statement shows a decrease of {$500.00} in the balance with no explanation. Calls and emails not being answered.
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ordered a replacement card from the rush card company. I am unable to activate the card over the phone or on the Internet. customer service does not answer any of the phone calls or return any emails. I have been calling for almost a week about the situation. I simply want to get the rest of my money out and I will not use this card anymore. Please help.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a rush card customer and on XXXX XXXX, 2015 rush card stole {$3000.00} from they can not tell me what happened to my money or when I will get it back. I spoke with a representative and she stated she saw where I had {$3000.00} in my account but she said she could n't see where it went. My account now has XXXX in it. I can not survive without my money.
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard..A supposed update that was to be completed in XXXX hours has left me and many other customers with XXXX access to or funds and deposits. I am being evicted because of this and still do n't have money to move or feed my family even. I want my money and compensating in the form of first months rent and deposit on a place to live and some groceries!
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
I sent {$250.00} to Rushcard via XXXX this past Friday. After receiving my money my account said pending activation after a few days past I finally got in contact with customer service in Sunday. And my card was activated then I went to an ATM and my transaction was denied. My account now says XXXX balance but the deposit is showing in my transactions.
|
| 10/13/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been waiting for my direct deposit from Rush XXXX. I 've been trying to contact them since XXXX and all I get is 5 rings then a disconnection. The company has failed to inform me or a t other users as to what the issue is. There is a severe lack of communication from Rush Card. Not able to access my account online or through their mobile app.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have not received my pay check that was direct deposited into my rush card account. I have not been able to provide for my children and my bills are mounting up. I need my money so that I can provide and Rush card has kidnapped and is still hold my money that I worked for as hostage. Please help ..I am in a bind. I will never use Rush card again.
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My account was froze for 5 days. I could not access my money or check my account. My payroll deposit was 2 days late and as of right now I cant log in 2 see my transactions or account balance. You call Customer service and the phone just hangs up. I had to borrow money just to pay my bills. This has been one of the most stressful weeks of my life.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
My direct deposit has not posted and it was sent to Rushcard 3 days ago, my water has been turned off, my phone is going to be turned off, we have no food for the week end, I have XXXX children and a XXXX mother, Rush card system update was more of a Downgrade.
I have no money and now everything is becoming late with additional late fees added.
|
| 10/27/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard system is down my balance is not accurate they keep telling me it will be fixed soon. I ca n't even pay my bills because my funds are n't available due to their system outage. They keep putting me on hold and transferring me. The longest I 've been on hold was 50 minutes. Never had any issues before with them but now this is ridiculous
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Was informed of an update to take place XX/XX/XXXX,2015 by rush card ... ..as of today XX/XX/XXXX2015 I am still unable to receive my funds or my direct deposit from work. They are no longer answering phone calls or it will automatically hang up. This is unfair. I have bills and daily living to do which I ca n't because I ca n't access my money
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I put {$500.00} on the XXXX of XXXX. My card has a {$0.00} balance. When I call it says my card has not been activated. I have had this card for 2 years. It 's activated. When I finally did get through to speak to someone, I was told they ca n't access any accounts, and I would be contacted by text message when it was fixed. I 'm still waiting
|
| 10/26/2015 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
My employer direct deposited my payroll check on XXXX XXXX, 2015 on my Rushcardand some of my money is still not available to me. It automated phone is telling me my last deposit was on Thursday, XXXX XXXX, 2015. I work very hard for my money and I 'm XXXX, I need my money to pay for my medications which the pharmacy deducts from my Rushcard.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have not been able to access the funds on my rushcard for about a week. I also receive a direct deposit every other week and that deposit has not posted this week it was supposed to post today XX/XX/2015. I have tried to contact the rushcard customer service on a daily basis only to be lied to and hung up on I am asking for answer please.
|
| 11/13/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
I applied for a Rush card and used a referral promo code at that time. I was approved, received the card, activated the card, and have now received XXXX qualifying direct deposits.
I have fulfilled the terms to receive the referal bonus of {$20.00}. I have spent countless hours on the phone with rush card and am getting the run around.
|
| 10/15/2015 |
Yes |
|
- Customer service / Customer relations
|
|
Web |
|
|
I have a rush card. They claim to have had a system update 3 days ago which was only supposed to take 3 hours. It 's now going on 4 days and I have no access to my money. I missed worked today because I ca n't buy gas. I need groceries for my family. I call the customer service line and I get hung up on it told to call back. No answers.
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
RushCard was to perform maintenance on Monday from XXXX to XXXX Today is Wednesday and I still can not access my account. When you try and reach customer service the line rings and rings. My direct deposit was supposed to post and I have not received my funds. This seems to be affecting XXXX people and there is no correct communication.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My card was stolen, they close it out and sent me a replacement card. I was unable to activate the new card and all of a sudden the old card read active again and charges were bring made on my account that I did not make. I have called and called and called just to get hung up on. Im missing over {$500.00} I need my money ASAP please.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have been a customer of unirush ( rushcard ) for about a year and a half. I have my paycheck direct deposited to this card. I had a direct deposit sent on XXXX/XXXX/15 scheduled to be posted to me on XXXX/XXXX/15 which rush card has never applied. Confirmed metabanks receipt of my direct deposit yesterday yet I do not have my money
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a Rushcard and as of today I still do not have access to my funds. I have called numerous times and have been given false information. On XXXX occasions, I was told my card would be unblocked in XXXX hours. I was also given conflicting stories by customer service agents and put on hold for long periods of time or hung up on.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I loaded {$420.00} cash to my rush card at XXXX XXXX on XXXX and I am still waiting almost 3 weeks later to see the money on my card. I have emailed and called customer service on several occasions but they still have n't resolved this issue. I even mailed the corporate office a letter with a copy on the original receipt from XXXX
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a rushcard customer, have not been able to have any access to my money in 16 days. When calling somtimes i get hung up on. other times the represenitives have the same excuses. Cant tell me whats going on or what the problem is or when it will be settled.The company wont even give any other opitions to recieve the funds.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been unable to access my money on Rushcard since XXXX/XXXX/15. No one answers the phone or when they do they hang up on you. My money is on a card that expired almost 3 months ago. I unable to transfer money from the expired card. None of my emails have been answered and they have disconnected some of their phone lines
|
| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard has taken my direct deposit paycheck and after talking to customer service today, they said it could be weeks or months before my funds will be available! In the mean time they are making millions off interest with other peoples money while it just sits in their bank. I want my money. They have my rent and groceries.
|
| 10/17/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
My payroll check is deposited on this card weekly. I was informed by Rushcard that system updates would take place on Monday at XXXX. It is Friday at XXXX. I have no access to my funds. I can not withdraw or make purchases with my card. My money is being held hostage. 1 day maybe, but XXXX. We have rights. This cant be legal!
|
| 11/20/2015 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a customer of Rushcard. On XXXX/XXXX/15 my employer direct deposited {$400.00}, however, on XXXX/XXXX/15 there was a deposit reversal done by this company not my employer. I simply want my money back. It is mid XXXX and I still cant get through to customer service and I have no idea how to get information on my funds.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My money was deposited into my rush card and i have n't been able to access my money. I 've called rush card and no one ever answers the phone and when your on hold, phone hangs up. I also faxed over to them a letter explaining that my card was deactivated and that the deposit id was incorrect. No one ever got back to me.
|
| 10/18/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have a Rushcard and since XXXX XXXX 2015 I have not got access to my funds and it 's saying I have XXXX balance and I do n't even got a card to spend my money, they keep saying they do n't know when it 's gon na work and I have to miss work due to no money my daughter has no pampers and I got a eviction notice as well
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
I have not recieved my deposit from XXXX, i was supposed to get it last Friday and as if today no deposiit. I have XXXX. I can not get my medication to XXXX. I am running out of electricity, no food. And all I get from Rushcard is we are working on it. What am i going to do. I am hoping i do not end up in the hospital.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
i have a rush card. I have not received my payroll check. it has caused me to not be able to purchase food gas and pay my bills. I am very disappointed with all of this happening because I trusted XXXX. but now im mad, simply because I feel he needs to make a public statement and stop hiding behind fb and twitter!!!
|
| 06/20/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
XXXX XXXX,2017 Unauthorized atm transactions were being processed on my account more than {$1400.00} was taking out my account! I have an account with rushcard I did everything possible to prove & show to them i didnt authorize these transactions Im still getting a hard time & want to get the lawn involved now
|
| 10/27/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have been unable to have access to my funds for about two weeks. the online banking statement is stating that i have a negative balance of {$1400.00}. How is this even possible and it is a prepaid card. Rushcard is a very crooked company. I have called for two weeks and the phone continuously hangs up on me.
|
| 11/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a prepaid rushcard, I have n't received my last XXXX paychecks. Every time I call they apologize and guarantee that it will be fixed by XXXX XXXX but it 's lies. I have n't received my money since XXXX/XXXX/15 and I have a shutoff notice for my electric tomorrow and my rent is late. I need help please
|
| 11/02/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
During the Rushcard glitch, I was without access to my funds for a week or more. I could not pay my bills on time which lead to me having to pay late fees. I could not withdraw money to eat, put gas in my car, pay a loan off, any many other things I needed to do. This ordeal caused a lot of hardship for me.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
i have a prepaid rush card and is having promblem with my money been poster on my card have call rush card but there calls or high and ca n't get there to talk to anyone and this problem stared on XXXX/XXXX/2015 and i am not the only one having this problem with rush card everybody that use ruch card is too
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
From XXXX XXXX to this point XXXX XXXX XXXX the system at Rushcard has been unavailable. Causing funds to be unaccessable. They said the system would be up and running by XXXX on XXXX XXXX and it is not and there has been no update from the company. Also their customer service number disconnect all calls.
|
| 10/14/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
XXXX XXXX co founder of Rush card has been security has been breached. ... .I have not had access to my bank account for 3 days and my debit card is not deactivate and I ca n't get anyone on their phone. ... on hold for hours ... ..look at rush card XXXX and XXXX to see XXXX of angry customers ... ....
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rush card will not activate my card they keep transferring me than hanging up on me I have been on the phone for hours I do n't feel it fair I need my money that they are holding I 'm forced to go to payday loans to pay bills and get gas to to work and feed my family I ca n't get my medicine no moneys
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rushcard had a technical glitch that has not allowed many users access to their accounts for weeks. Money is still being held and access to accounts is still unavailable for some. I personally have the wrong account number listed. There has been updates however does not explain in details the issues.
|
| 10/14/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Rush card sent text messages telling all customers to withdraw what ever cash they needed from there account on Sunday because they where upgrading the system and it would be down Monday from XXXX-XXXX now its. Wed and everyone cash is tied up no balance shown and even if it does you ca n't spend it
|
| 10/15/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have had no access to my money on my card for 3 days since they tried to upgrade, I have spent several hours on hold, with no resolution. They have sent out several social media messages saying the problem is fixed, or saying it will be fixed and as of this moment I still can not access my funds.
|
| 10/28/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have money missing out of m RUSHCARD ACCOUNT. THIS HAS BEEN GOING ON SINCE THE XXXX OF XXXX. I AM MISSING {$300.00} FROM MY ACCOUNT. TRANSACTIONS HAVE COMEPLETELY DISSAPPREARED. I HAVE BEEN TRYING TO CALL AND AM DISCONNECTED ON EVERY CALL. I AM GOING TO XXXX XXXX SATURDAY AND NEED MY MONEY ASAP.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I 'm currently with the Rush Card thru XXXX XXXX ... as you guys probably already kno it 's been 8 days and we still ca n't access our hard earned money nor speak to someone at customer service! All of my bill are due and their is nothing I can do ... .I think it 's sad we ca n't access our money
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Hello I had money on my card and I went to buy food in my house and it kept declining my transaction at the register. I had enough money on my card but rushcard would not let me use it. They took my money off my card. Called customer service XXXX got hung up on and was on hold for almost 2 hours.
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been with Rushcard for over 4 years. As of late, they have held my money for over a week and refuse to give me a time frame on when my money will be released. I am a full time college student and have daily expenses that I can not take care of now because they refuse to release my money.
|
| 10/14/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I am long time customer of rushcard and recently they updated and changed their technology and now im not able to access any of my money no deposits are showing up and im not able to contact anyone working for this company I think they are stealing everyones money and trying to get away with it
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Rushcard was supposed to do an update Monday XXXX XXXX supposed to take a few hrs. They did n't even email me or I would have canceled my direct deposit. Now it 's weds. I was supposed to get paid tues. Come Thurs my car insurance will be canceled. I will be high risk because of them FOR LIFE.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I deposited money in Rush card. Made one purchase and then my account went to zero and I ca n't get ahold of anyone at customer service that can do anything about it. They continue to say they will be correcting the problem but it 's been 11days and my money and access to it are still denied.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
I loaded XXXX dollars to my prepaid rush card this afternoon. My card doesnt show the load. The reps are not helpful. They insist system is down. I need that money. If they are having so many issue 's then why allow money to continue to be loaded. I need my money. Then im closing the account.
|
| 10/20/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I Deposit {$520.00} XXXX XXXX Ref Num XXXX To Loud My RushCard XXXX On XXXX/XXXX/15 XXXX My Acc Balance Is {$0.00} Custumer Service Is Not Avelable ( not one XXXX number is working I Ca n't Access to No Rep ) I Do n't Have Access To My Money Day 7 With No Access To My Money XXXX/XXXX/15 XXXX
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have a Rush Card & I have been unable to manage or access my funds for over a week. I am going to be possibly be evicted & have my electricity turned off because of their " system issues ''. I just want access to my money, I work hard & not being able to access my paycheck is unacceptable!
|
| 10/24/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I bank with Rushcard! I have yet to receive my direct deposit from XX/XX/2015! Its supposedly due to a glitch in the system due to a glitch! I need my money I worked hard for! My bills are yet to be paid! I ca n't keep putting them off till Rushcard decides to give me my money! Please help!
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Rush card is locking people out of there accounts when they said that everything was fix and I 'm still not able to access my funds or activate my card and everytime I call someone they either hung up or system is down also when they been on social media saying everything is fix LIES!!!!!!
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Put money on my card on XXXX XXXX 2015 and I 'm still waiting for it to be credited to my account I have called a whole bunch of times to the XXXX number is the XXXX number to get hung up on that is the runaround I 've left messages via rush card via XXXX XXXX unirush ... too no avail..
|
| 03/28/2016 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
|
I have a visa Rushcard and they let some scammer steal {$100.00} last year and will not XXXX my money back. Then this year they denied to return my {$100.00} that XXXX stole from me for a supposed deposit for service/installation that I never received. That is all illegal and a scam.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard users like my self have ben waiting on there deposits for over 2weeks. I usually get some of my check from my employer. To cover gas or food during the week. An maybe pay my phone bill. But the card is now inactive an it does n't have my direct deposit on it. Im confused.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Rush card has not been letting me access my money since XXXX XXXX, 2015. My direct deposits have been delayed and I am unable to reach anyone from customer service. I am unable to get to work or get my children to school. Once again for the 2nd week I am unable to access my money.
|
| 10/24/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Web |
|
|
I 've been with Rush Card 8 years and they have n't funded my money and it 's been three days since I 've supposed to receive it, I have n't paid any bills because I do n't have my money and it 's not right, I only receive XXXX every two weeks, it 's hard for a single mother.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a customer of rush card and my account has been frozen for 7 days. I have not been able to access my funds which is causing Late fees, car repo, eviction from home..I am very dissatisfied and nervous about this situation I have young kids that I also can not provide for.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Have n't been able to access my money on my rushcard nor have i been able to see if anything has been deposited its been twice this month I 've had this issue and i know its due to rushcard switching services. Its a great pain that needs to be handled i need my money asap.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
The issue is with the company Rushcard ... ... I have gone over a week without accessing my funds due to a technical glitch in their system upgrade. tried to contact Customer Service on several occasions was on hold for a very long time and hung up on by customer service
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
NO ONE CAN ACCESS THEIR MONEY. Customer service hangs up on you once you have waited an hour or more to get to them. People are losing their homes, jobs, cant eat, or pay rent. This is a disaster. UNIRUSH LLC/ RUSH CARD is by far the WORST EVER. FOLKS ' MONEY IS MISSING.
|
| 10/13/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
Rush card was under maintance Monday XXXX XXXX,2015 from XXXX to XXXX, as of today Tuesday XXXX XXXX,2015, I ca n't access my account, my card is being declined, phones to rush are busy and hanging. I have XXXX children at with, expecting another and I need my funds now.
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
For over a week I have not been able to access my account with Rush Card. My direct deposit is 4 days overdue and can not reach customer service ... They do n't answer emails, private messages or anything else I have tried. There are XXXX of people affected by this.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
i made a payment 4 days before my car payment due date and rushcard has not sent my funds. I called to see whats going on and they stated no one can make online payment. I have more then enough funds and i asked to talk to a manager i was put on hold for XXXX min.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been a Ruch Card holder for over 4 yrs. I am not able to get my money for over 2 weeks. My bill have fell behind and I am about to be evicted from my apt . I am at my witts end on what to do. Please help me get my money off my RushCard.
XXXX XXXX Worried
|
| 02/18/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My direct deposit is showing as posted on my statement but I have a XXXX balance and when I called them the guy who was apparently XXXX said to me, I will send your account to the escalation department and your account will show the money in 1-2 business days
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am XXXX of the XXXX effected by the rushcard scam or whatever happened that they took everyone 's money for 2 weeks and my account was messed up and caused bills to pile up and bills to bounce and I have late fees and missing money from my direct deposit.
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have a rushcard ... they were having some kind of technical work done on the cards I guess switching them over XXXX, now I 'm unable to use my card that my child support payments are deposited on. I need to know when will I be able to use my card again.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
Older American |
|
Rush card did update on XXXX XXXX and has had issues to this date, money is missing, fees applied out of nowhere and phone calls are not being answered, this date I am locked out of account and not able to reach anyone, left messages with no return calls!
|
| 11/24/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Im a customer of rushcard, during the debacle from last month. I have to receive a merchant refund in the amount of XXXX that was credited to my card on XXXX XXXX 2015. Ive contacted Rush on numerous occasions regarding the issue. No one callled me back.
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
For a little over a week now I have not been able to get to my money on my rushcard I have called everyday with no luck i have sent emails I live pretty much paycheck to paycheck I 'm a single mother XXXX and I just want my money that I work hard for ...
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am unable to access my funds, no direct deposit for 2 weeks I have a savings account on it and I cant even use those funds. Every time I call I get hung up on or they tell me they can not help me. I have resourced all my cash and have bills piling up.
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I have a account with Rush card and my direct deposit has not been given to me, and I 've called customer service and keep getting hung up on. The automated system said they can not locate my account with my social security #. I really need my paycheck.
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I am unable to access my funds on my Rushcard. My balance went from {$700.00} to {$8.00} in one day and I didnt use any of the money. Now I ca n't get in contact with anyone with answers and my lights have been disconnected. Can someone please help me.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
They said they updating their system XXXX been calling for a week about my account and to get a new card because I lost my old one I keep calling Rushcard and the phone just keep hanging up and my benefits come on that card in about week please help me
|
| 07/07/2016 |
No |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
on XXXX XXXX 2016 rush card deposit my ssi money would not let me access my money for 10 hours I have proof of it on XXXX XXXX 2016 rush card deposit my ssi money would not let me access it for 3 hours I called corporate office woman said deal with it
|
| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have not been able to use my RUSH card for emergency situations sch as traveling to see my kids and also pay bills. I think it is flat wrong to be hung up on by service reps, and lied to at every turn. I need to get my money out of this system ASAP
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
On Wednesday XXXX XXXX 2015 money has Been missing off my pre paid rush card my money came on my card around XXXX and ask soon ask i when to check my account i saw a transaction of XXXX dollars i didnt make. I really need that money a back on my card
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
I am unable to access my account due to RUSH CARD TECHNOLOGY TRANSITION and i also have kids that have to eat and no one from RUSH CARD CAN ANSWER THEIR PHONE AND NOONE FROM RUSH CARD WANTS TO TAKE RESPONSIBILITY FOR THE UNNEED TECHNOLOGY TRANSITION
|
| 07/29/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
On XXXX/XXXX/17 XXXX debited {$120.00} and cancelled it the same day as I paid cash with them. I called Rush Card and was told I have to wait 10 days for my money. The transaction is still pending and is. It going to post since it 's been cancelled
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a rushcard and have been unable to access the money deposited on it. This is very difficult as I have no way to get the money and no way to borrow money. Groceries, rent and utilities are all due and I have nothing I can do. Please help.
|
| 10/15/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have been unable to use my rush card for 5 days. I get my paycheck deposited to my card and I have been without money for over a week. They keep lying and telling me that it will be fixed by the end of day. They have lied over and over again
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I added money on XXXX/XXXX/15 and the money is still not available. When I call customer service it says my card has not been activated when in fact it has. I still do not have my money an its XXXX/XXXX/15 and NO ONE ANSWERS CUSTOMER SERVICE #
|
| 10/24/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I been a customer of rush card since 2009 I never had a problem until now I XXXX XXXX to my account now XXXX weeks later my account balance is XXXX I call every other day and they take my information and say they will call me back but no call
|
| 10/20/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have had a Rush Card for the past 2 months with no problems. On this past week my payroll deductions did not go onto my card. I have called several times to speak with customers service but i get no answer, the phone hangs up automatically.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I am a Rush card customer and on XXXX XXXX, 2015 My rush card was wiped clean of {$3000.00} since then I have contacted rush card representatives and XXXX XXXX and they can not tell me where my money has went, or when am going to get it back.
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
No access at all to Rushcard. No web, no automated, no atm ... They 've been making promises to correct the problem since last Monday. My phone is now off and my children cant return to daycare until paid which means no work. They need sued
|
| 11/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I loaded {$300.00} dollars to a Rushcard on XXXX XXXX. The funds have niot been added to my balance to allow me to get the money. I have been calling for almost three weeks to have it fixed and am constantly rerouted with no solution.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Company tried to launch new services and it failed. Ca n't access money. Ca n't even get through to talk to anyone. After prompts the phone hangs up on second ring. Ordered new card paid {$30.00} to have 2 day delivery, still nothing.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My direct deposit still is not going through on my account. Same issue last week. I can not pay my bills and this is the second time within ten days I have trouble accesing my money. Customer service keeps hanging up the phone on me.
|
| 11/03/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I am having an issue with Rush Card debit every so often my card is being deducted from without my consent, when I call to have the issue cleared I 'm being put on hold for XXXX min without any resolve iv'e had enough please help.
|
| 03/12/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
They closed my account then said they were sending a check for {$750.00} the amount that was in my account it 's two months later I 've yet to receive my money despite contacting them ten times or more just getting the run around
|
| 10/23/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
I have {$1500.00} dollars missing from my Rushcard account, I have an email from dated the XXXX of XXXX stating the money will be refunded back into my account in XXXX business days. My account is still missing the {$1500.00}.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Rushcard took my money didnt allow me access to the internet or funds. I called ay least XXXX times anf could not get thru. When i did i was lied to repeatedly saying it was gon na be fixed soon. The stress has been undeniable
|
| 04/15/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
There was money added and fees that where never authorized and then fees and withdrawls not authors and then denied access to funds after applied and then account closed and a new card issued without authorization or my funds
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a customer with rush card / meta bank and I have not received my direct deposit that was processed by my employer and I have been unable to contact customer service to get any updates as to when I will receive my funds.
|
| 10/25/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have a pre-paid Rush card. I have had no access to my account for 12 days. The company said they updated their system and something went wrong. Customer service does n't help. A technical glitch is what their calling it.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
My name is XXXX XXXX and as of XXXX XXXX I am unable to access my funds from Rushcard that 's all it needs to be said I have my money and they wo n't let it go and its been 10 days.They say it 's a glitch in the computer
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am a customer of rush card. I am unable to accessy money. They are not answering the phone. My direct deposit is not there and I need answers as my payroll check is deposited there and it is not allowing me to access.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
FIRST I received my deposit late then the next day my account showed a XXXX balance had no money to pay my bills or get to work which inconvenient me that my insurance was cancelled lights off days off work so messed up
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard had an update. I have n't had access to my money for 3 days. No way to feed my XXXX or put gas in my car. My phone is now disconnected due to this issue. It is not fair, and unfortunately we are all suffering.
|
| 04/08/2017 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
Rushcard has been holding onto my refer a friend credits for way too long now. I 'll call and they say they 're going to send to cooperate as priority. Nothing yet. I have about {$180.00} worth of credits they owe me.
|
| 01/10/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Older American, Servicemember |
|
Money frozen says acct on hold since their site crashed XX/XX/XXXX. talked to dozen of customer reps promise to fix it refund it or send a check. NOTHING ever happens they intend to keep the money of XX/XX/XXXX people
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My rush card been inactive status over 11 week please help My cell is XXXX XXXX XXXX XXXX La XXXX XXXX XXXX XXXX XXXX please I have XXXX babies if my lights go off the state gone take my children and possible eviction
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Rushcard has not deposited my money for the second time last week they did n't do it I had to wait a day for my funds I was n't able to pay my bills at all. Also charging me for fees they never charged me for before
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I added XXXX bucks threw XXXX to my rush card on th XXXX of XXXX. The company says everything is working but I ca n't get threw. When I do they tell me there is nothing they can do. I really need access to my funds
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
there was suppose to be an update to the rushcard system on XXXX XXXX however there was a glitch and now I am getting charged a domestic POS fee every time I use my card which has added up to over {$35.00} in fees.
|
| 10/25/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
Our Rush card had XXXX side funds put aside XXXX emergency funds and on XXXX money for the kids. Just now got the emergency funds but they cleaned out the XXXX money. What the heck. Are we gon na get that back?
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have no access to my money on my rushcard. I have been unable to receive my money since the XXXX of XXXX. Rushcard systems have been down and I have no way of paying bills, buying grocerys, or getting around.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have a rushcard visa and it took two-three business days to get my direct deposit. I called the customer service and did not get any help. In the process, I was unable to pay my bills and other obligations.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I am one of the many affected by the RushCard fiasco. Today is the XX/XX/2015. My card is still being declined. I spent XXXX hrs on hold today. I have received txt saying my funds are on my old expired card.
|
| 10/25/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I have the Rushcard and been locked out of my account, been hit with late fees on numerous bills, no food, no access to my money since XXXX XXXX. My rent is due this week and have no access to my money ....
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I do n't have access to my money for some days now. I ca n't even do a card to card transfer. I ca n't get through on the phone lines. I need my money real badly. I am single mom of XXXX. I need my money.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I placed an order online with XXXX in my RushCard account show as pending, called the company several times & I 'm being told they do n't see a transaction but my money is gone from my account balance!
|
| 11/06/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have a rush card and XXXX $ was deducted from my account. I call and never get a answer or I 'm hung up on, I 've even been transferred many times just to be on hold more to be placed on hold more.
|
| 10/14/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I 'm not able to access money not able to go online and check my account and not able to login to my account balance is showing XXXX when there are available funds direct deposit is not showing
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
my payroll direct deposit was never credited to my account, they are blaming a computer glitch however as of today, they have not made good on those funds. That 's not a glitch that 's fraud.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
RushCard offered " Rush Goals '', separate accounts used to accomplish specific goals, like a " Savings ''. All of my goals have disappeared along with the funds that were included in them.
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Its been over 7 days and I still dont have access to my money or direct deposit which posted on Thursday XX/XX/XXXX. No customer service and no expected time when or if I will get my money.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Funds being withheld have direct deposit have n't been able to get funds in a week and I have bills to pay and a daughter to feed..have rx need filing and with no money due to this issue.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rush are stated the system is up and working. I called at XXXX today and was told the system crashed again. Just tried to login and the system is still down. It 's been over XXXX hours.
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I 'm a Rushcard member and my direct deposit was never issued to me. When using mu card it declines all transactions! I 've had to borrow money in order to feed my family and pay bills!
|
| 10/24/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Web |
|
|
Rush card services has about XXXX $ of my gf direct deposit money an we depretly need it we 've called customer service emailed contacted via XXXX any advice greatly appreciated
|
| 10/20/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have not been able to access my account. I have not received my direct deposit from my employer yet. I can not get an answer from the customer service associates at Rushcard.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a prepaid Rushcard that I still cant use at this time. The company states that the problem is fixed, but I am still getting error messages when I try to transfer money.
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have n't been able to access my money for more then a week ca n't pay my bills my work paycheck goes into account rush card is not answering my calls keeps hanging up on me
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Hello i have a rushcard my money was deposit into my account unable to retrieve my funds rushcard said that it will be up and running but i keep calling ca n't get threw ...
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I got the rush card and still have n't got paid yet it 's been a week and still waiting almost a week. Your your tried calling them they will hang the phone up after 45 min
|
| 11/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Could n't use card with my payroll on it to pay my bills and buy things that was needed for home, i had late fees to pay and my phone was disconnected because of rushcard
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Has not posted my direct deposit in the amount of {$1100.00} on my payday which is today. When I call no one can tell me when it will post or why it has not. Please help!
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
RUSHCARD : I have been unable to access my funds for 2 days. A deposit that was supposed to be made, has n't. I am in dire need of my own money that I work very hard for.
|
| 10/22/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Looked at my deposit this morning and it is not accurate ... Rushcard deposiy only XXXX into my account when it should have been XXXX I have been on hold for 30 minutes.
|
| 10/21/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Servicemember |
|
I'am complaining about this rushcard problems I need my money, lost my apartment and card because I ca n't access my account for a whole week I'am XXXX sick of this mess
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Made a deposit on friday XXXX/XXXX/2015 it has not loaded to my account my direcr deposit was loaded to my acct card reflecta XXXX balance cant get no help from Rushcard
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ca n't bring up any of my account money or Rush Goals have my money. I 'm waiting on {$200.00} to be released. Rushcard has been horrible with fixing this information
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
My check was Direct Deposit on XXXX/XXXX/15 .and I have yet to receive it.not not is answering the phone, and if the do your holding on for hours..RUSHCARD IS A SCAM ..
|
| 11/06/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
The system had some type of clitch and left me with no access to my account or money. Because of the problem I have lost my apartment because I could n't pay my rent.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have been a Rushcard member for over 10 years. Because of a " glitch in the system I can not access my account and can not get when the problem will be corrected
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
i get an automatic deposit from job XXXX, this money was deposited to the rushcard. These funds are being held by rushcard. THEY BASICALLY HAVE TAKEN MY PAYCHECK!
|
| 10/13/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My payroll check was direct deposit to my rushcard and it 's not there talking about they doing a upgrade system I have bill that due and kids that I need to feed
|
| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
AFTER A SYSTEM GLITCH I HAVE N'T RECEIVED MY DIRECT DEPOSIT FOR {$380.00} AND ALSO THE BALANCE THAT WAS ON MY CARD BEFORE THIS GLITCH IS GONE WHICH WAS {$540.00}
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My Direct deposit is not showing up I cant get in touch with anyone through Rushcard this has been a big hassle for me all their nimbers are busy constantly
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Could not use my Rush card. My electricity was disconnected due to this poor service.Still as of today I have money on the card but ca n't access the card.
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
I have the Rush card and have not been able to access my money for weeks. My bills have not been paid at home and my daughter college funds ca n't be paid.
|
| 10/21/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Do to rushcard my bills are being late and im being charge late fees my card is being declined.money is taking out of my account that was not suppose to.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I 'm being with held my money from rushcard. Not able to withdraw my money from the atm for a week now. I 'm a new single mother with a XXXX month old.
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My direct deposit posted to my Rushcard account on XXXX XXXX. It is 6 days later and due to computer 'glitches ' I still have no access to the funds!
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am a Rush card holder customer. I have not had access to the funds in my account since XXXX/XXXX/15. I can not move, withdraw, or access my funds.
|
| 11/01/2015 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
They was suppose to send me a new card and it never came and they wo n't re activate my old. My car insurance will cancel tomorrow my rent late.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
Rush card have cause my bills to be turned off it 's showing I have no money when I do they wo n't talk to u put u on hold for hours XXXX.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I have direct deposit, and my money is n't showing up on my card. It 's going on a week since my job has deposit my money into my account.
|
| 06/04/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
Rushcard has ignored my dispute that I made directly with them. A merchant had somehow debited my rushcard account using the ACH method
|
| 10/22/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Hello, for two weeks and still counting not able to access my money and ca n't get thru RUSH card customer service phone or email line.
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Rush card took what money I had left. No deposit is showing. I know it goes in today. No answers from the company. I need my money now.
|
| 01/18/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
There was a debit or XXXX debuted from my rush card on XX/XX/2016 and I did not authorize such a transaction XXXX XXXX.
XXXX XXXX
|
| 11/07/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
I have submitted two settlement claim through claim form online and by mail. Rush cards is not letting me know the status of it.
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I am unable to spend any funds on my RushCard. I have waited on hold for more than XXXX hours. I ca n't get anyone to assist me.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
Not sure what category it falls under, but I am a Rush card holder and has not had access to the remaining money on my card.
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I can get access to my account or money. It causing me not to have funds to go to work or buy my XXXX child nesseceties.
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Should of had my paycheck deposited today and my money not there. On rush card. Customer service do n't even work.
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Not able to access my funds with rushcard.
Need to pay bill by tommorrow and im stuck without my direct deposit
|
| 10/24/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
Rush card holder my direct deposi was sent rush on XXXX XXXX 2015 an as of to have received my funds on my card
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Have not been able to access my funds for 13 days. I call the XXXX number and they continue to hang up on me.
|
| 10/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I have been able to access my exact amount of money from Rushcard.
I would like to have access to my account
|
| 10/16/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
No access to my money already in account, direct deposits are n't being shown, Rushcard should be prosecuted.
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ca n't access my account because it says my card is not activated but the money is showing on my account.
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I have not received my payroll deposit. Just add me to the list of people that are waiting for their money
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Rush card has been holding mu money since XXXX/XXXX/2015. It was several days before I received any money.
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
rush card has failed to load a direct deposit loan from my XXXX.
Issue has been ongoing about a week now.
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Locked out of my account for weeks ... .not able to access funds ... rude customer service..Rushcard
|
| 10/20/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Rushcard has not released my money for a whole week ... im having hardships and need my money asap
|
| 10/18/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
Rush card has not released my direct deposit. I am unable to withdraw any funds from my account.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
My money has not posted yet and its been two weeks and i see transactions on my card i didnt do
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
My whole direct deposit is gone! No funds in my account due to a " Upgraded System ''
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I ca n't access my money. And I ca n't make transfers. My dedit card says blocked.
|
| 10/24/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My account does not correctly show my actual balance and i cant use my card
|
| 02/15/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
when ever i make a purchase my rush card hold more then my purchase was
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Took XXXX days to get my funds from XXXX act and ten days for the other
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Overdraft, savings or rewards features
|
|
Web |
|
|
they promised me a XXXX credit comp and i sill havent got it
|
| 10/26/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
RUSHCARD not able to receive deposits and no access to money
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Unable to receive my paycheck that 's been direct deposited.
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
for weeks my check been delayed late post it 's very wrong
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I recieved my actual paycheck after my original pay date
|
| 10/20/2015 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
rushcard did not load direct deposit its veen a week
|
| 10/23/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
Have n't received any direct deposits in 4 weeks
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
unable to acess funds from the rush card
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
I have not received money from Rushcard
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I ca n't access my funds with RushCard
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
No access to my account or my money
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Ca n't access my money
|
| 08/19/2017 |
No |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 06/28/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Phone |
|
|
|
| 06/23/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Phone |
|
|
|
| 06/20/2017 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Phone |
|
|
|
| 05/25/2017 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Referral |
|
|
|
| 05/24/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 05/10/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 05/09/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Postal mail |
|
|
|
| 05/04/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 04/28/2017 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
|
|
Phone |
|
|
|
| 04/19/2017 |
Yes |
|
|
|
Referral |
|
|
|
| 04/15/2017 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 04/11/2017 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 04/10/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 04/07/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Fax |
|
|
|
| 03/30/2017 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 03/29/2017 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 03/29/2017 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 03/29/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/23/2017 |
Yes |
|
|
|
Postal mail |
|
|
|
| 03/22/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/08/2017 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 03/06/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American |
|
|
| 03/02/2017 |
Yes |
- Prepaid card
- Transit card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/01/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 02/22/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 02/08/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Phone |
|
|
|
| 01/30/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American |
|
|
| 01/24/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 01/21/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
|
| 01/18/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 01/13/2017 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 12/21/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 12/19/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Phone |
Older American |
|
|
| 12/15/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 12/15/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 12/06/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 12/01/2016 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Referral |
|
|
|
| 11/28/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 11/23/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Phone |
Older American |
|
|
| 11/15/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/25/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/11/2016 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 09/28/2016 |
No |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 09/20/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Phone |
Older American |
|
|
| 09/06/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 08/30/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 08/30/2016 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
|
|
|
| 08/18/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Fax |
Older American |
|
|
| 07/28/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 07/19/2016 |
No |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 07/17/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 07/13/2016 |
No |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 07/12/2016 |
No |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Postal mail |
|
|
|
| 07/12/2016 |
No |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 07/07/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 07/06/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 07/01/2016 |
No |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 06/30/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 06/20/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 06/20/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 06/13/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Servicemember |
|
|
| 06/08/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 05/31/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
Older American |
|
|
| 05/16/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Older American |
|
|
| 05/11/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Referral |
|
|
|
| 04/29/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 04/15/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 04/09/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 04/05/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Servicemember |
|
|
| 04/04/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American |
|
|
| 03/30/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 03/23/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 03/23/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 03/22/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 03/21/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 03/17/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 03/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 02/26/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 02/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 02/17/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 02/10/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 02/09/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Postal mail |
|
|
|
| 02/05/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 01/25/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 01/24/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 01/23/2016 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 01/21/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 01/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 01/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Fax |
|
|
|
| 01/16/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 01/08/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Postal mail |
|
|
|
| 01/05/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Referral |
|
|
|
| 01/01/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Older American |
|
|
| 12/30/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 12/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Postal mail |
|
|
|
| 12/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 12/09/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Fax |
|
|
|
| 12/09/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 12/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 12/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 12/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 12/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 12/01/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 12/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 12/01/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Fax |
|
|
|
| 11/27/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 11/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 11/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 11/18/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 11/18/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Referral |
Older American |
|
|
| 11/16/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 11/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 11/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/12/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/11/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/11/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 11/11/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 11/10/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/10/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/09/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/09/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 11/09/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 11/09/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/09/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/08/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/07/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/06/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/06/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/06/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/06/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 11/05/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 11/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/05/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/04/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
Older American |
|
|
| 11/04/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/04/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/04/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/04/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Phone |
|
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Phone |
|
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 11/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Postal mail |
Older American, Servicemember |
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Electronic Benefit Transfer / EBT card
|
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
Servicemember |
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Overdraft, savings or rewards features
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Phone |
Older American, Servicemember |
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 11/02/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/01/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 10/31/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/31/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Phone |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Transit card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/29/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 10/28/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 10/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 10/28/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/28/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
Older American, Servicemember |
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
Servicemember |
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/27/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
Older American |
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
Servicemember |
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American |
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Phone |
Older American |
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 10/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
|
- Payment to acct not credited
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/25/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
Older American |
|
|
| 10/25/2015 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Older American |
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Overdraft, savings or rewards features
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Older American |
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/24/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Older American |
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Phone |
|
|
|
| 10/23/2015 |
Yes |
|
- Unsolicited issuance of credit card
|
|
Web |
|
|
|
| 10/23/2015 |
Yes |
- Prepaid card
- Transit card
|
- Managing, opening, or closing account
|
|
Web |
Servicemember |
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/22/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/22/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Phone |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
Older American |
|
|
| 10/21/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Postal mail |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/20/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/18/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/17/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
|
|
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/16/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/16/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/15/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/15/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/15/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/14/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/14/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Phone |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- Transit card
|
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- Payroll card
|
- Managing, opening, or closing account
|
|
Phone |
Servicemember |
|
|