| 04/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Regarding my student loans in the year XXXX up until this day of XX/XX/XXXX. Let 's consider deleting these student loans. The following information is to inform and help this investigation.
They show proof of inaccurate reporting from ed financial services, holding me responsible for payment and why they should be deleted.
On XX/XX/XXXX, I filled out the FSFA application to enroll in the XXXX XXXX XXXX at XXXX XXXX.
I was informed of two student loans, Collection Services with the Department of Education, now Ed Financial Services.
I would qualify for XXXX XXXX XXXX, but I had to consolidate these two outstanding debts in the collection with the Department of Education.
( 1. attachment ) The copy of the ORIGINAL Federal Loan Consolidation Loan Application and Promissory Note that I had signed XX/XX/XXXX, and wrote the amounts of {$1300.00} and {$2000.00} on are the following SUB / Debt Collection Services XXXX XXXX ( the last four digits of my social security number ) / in the amount of {$1300.00} UNSUB/Debt Collections XXXX XXXX XXXX XXXX in the amount of {$2000.00} The account I have with Federal Student Aid is missing this copy. Instead, they have ( 2. attachment ) The Master Promissory Note Code signed electronically on XX/XX/XXXX - without the amounts of the loans that were consolidated.
On the copy of my ( 3. attachment ) Credit Reports from XXXX on XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, and XXXX XXXX XX/XX/XXXX, Debt Collection services in the amounts of {$1300.00} or {$2000.00} are not under collections or negative accounts on my XXXX credit reports. They should be, considering they said its in collections.
( 4. attachment ) In my account with Federal Student Aid, the information on these amounts of {$1300.00} and {$2000.00} are XXXX XXXX XXXX XXXX XXXX XXXX The federal student aid disbursed {$0.00} out of {$1300.00} and disbursed {$1.00} out of {$2000.00}.
They canceled these loans of {$1300.00} and {$2000.00} on XX/XX/XXXX Thats why it wasnt on my credit reports.
Instead, the Department of Ed-Direct Loans reported on my credit reports with ( 5. attachment ) XXXX, XXXX, and XXXX Credit Reports XXXX XXXX XXXX loans listed below are not the original amounts on the consolidation contract. The Department of Education reported the following in XXXX 1. U.S. Dept Of Ed- Direct Loans Date Opened : XX/XX/XXXX Original Amount {$4900.00} Status : Open/Never Late. The deferred payment date is unknown Partial Account # XXXX On XXXX Credit Report in XXXX 2. Dept. of Education - Direct loans Date Opened : XX/XX/XXXX Original Amount {$4500.00} Status : Open/Never Late. The deferred payment date is unknown Partial Account # XXXX XXXX Credit Report in XXXX It totals {$9400.00} inaccurately being reported.
XXXX the United States Government employed me to work at the ( 6. attachment ) XXXX XXXX XXXX - a copy of my XXXX XXXX XXXX Certificate of employment signed by the deputy and management, located XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX, and you may call to verify my job with XXXX XXXX XXXX XXXX at XXXX. In XXXX I did not attend XXXX XXXX.
( 7. Attachment ) XXXX XXXX Credit Report has payments on loans that dont belong to me, and ( XXXX attachment ) XXXX Ed Financial is still reporting them.
Open Date of Loan : XX/XX/XXXX Original Amount Of Loan : {$2800.00} Federal Student Aid Disbursed DateXXXX Federal Student Aid Amount Disbursed : {$2800.00} out of {$2800.00} Federal Student Aid Loan Balance : {$3500.00} reporting I owe this amount Account Number Ending in XXXX Open Date of Loan : XX/XX/XXXX Original Amount Of Loan : {$2000.00} Federal Student Aid Disbursed XXXX Federal Student Aid Amount Disbursed : {$2000.00} out of {$2000.00} Federal Student Aid Loan Balance : {$2100.00} reporting I owe this amount Account number ending in XXXX Open Date of Loan : XX/XX/XXXX Original Amount Of Loan : {$1700.00} Federal Student Aid Disbursed XXXX Federal Student Aid Amount Disbursed : {$0.00} out of {$1700.00} Federal Student Aid Loan Balance : {$2200.00} reporting I owe this amount Ed Financial Account Number ending in XXXX Open Date of Loan : XX/XX/XXXX Original Amount Of Loan : {$2000.00} Federal Student Aid Disbursed XXXX Federal Student Aid Amount Disbursed : {$0.00} out of {$2000.00} Federal Student Aid Loan Balance : {$3400.00} reporting I owe this amount Account Number ending in XXXX Open Date of Loan : XX/XX/XXXX Original Amount Of Loan : {$750.00} Federal Student Aid Disbursed XXXX Federal Student Aid Amount Disbursed : {$0.00} out of {$750.00} Federal Student Aid Loan Balance : {$1300.00} reporting I owe this amount XXXX XXXX Account ending in XXXX ( XXXX. Attachment ) The XXXX from XXXX XXXX in XXXX is fraudulent information about my attendance, payments, and loans.
XXXX XXXX XXXX Start Date : XX/XX/XXXX Withdrawal Date : XX/XX/XXXX XX/XX/XXXX {$6800.00} Tuition XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX {$2000.00} XX/XX/XXXX Addl Unsubsidized Loan {$750.00} XX/XX/XXXX Direct XXXX Loan {$1700.00} Direct Unsubsidized Loan {$1900.00} A charge for a program change of {$580.00} LDA XX/XX/XXXX Contract adjustment ( {$1700.00} ) ( XXXX ) XX/XX/XXXX Bad Debt Payment {$100.00} - XX/XX/XXXX Refund Pell Grant for {$1300.00} ) Insufficient Debt Payment : This loan from XXXX made a payment in my name. I asked XXXX for a copy of my signed contract, and they replied that it couldnt be pulled up. It's in the archives.
I still can not get a contract copy to determine who signed it. I did manage to get a financial statement ( 9. attachment ) showing the amounts that match the ones on the ledger ( Attached ) and an Email ( 10. attachment ) stating that I do not owe XXXX money XXXX
The XXXX XXXX XXXX reported this loan to my XXXX Credit Report from XX/XX/XXXX ( on 2. Attachment ) XXXX XXXX XXXX.
Date Opened : XX/XX/XXXX Term : 8 months Payment : {$100.00} Original Amount {$840.00} Recent Balance {$630.00} as of XX/XX/XXXX Recent Payment {$100.00} Address Identification Number : XXXX ( Department of Education ) ( on 8. Attachment ) The XXXX XX/XX/XXXX XXXX from XXXX {$100.00} XX/XX/XXXX Payment from XXXX {$100.00}.
XX/XX/XXXX Payment from XXXX {$100.00} XX/XX/XXXX Payment from XXXX {$100.00} XX/XX/XXXX Payment from XXXX {$100.00} I understand XXXX XXXX has falsified documents sent to the federal student aid in my name in the hopes that I pay it back.
For 12 years, my credit score has been terrible because of this and the other inaccurate student loans.
( 11. Attachment ) Federal Student Aid & Ed Financial Inaccurate Reporting XXXX XXXX XXXX XXXX XXXX loans are inaccurately reported on my credit reports. Due to the fact, I was employed.
Date Opened : XX/XX/XXXX School Name ; XXXX XXXX Original Amount of Loan {$1700.00} Outstanding Balance : {$2200.00} Disbursement Date XX/XX/XXXX Disbursed Amount {$1700.00} Canceled Disbursement date : XX/XX/XXXX in the amount of {$1700.00} Total Amount Disbursed {$0.00} Out Of {$1700.00} Account # ending in XXXX Date Opened : XX/XX/XXXX School Name : XXXX XXXX XXXX XXXX of loan : {$2000.00} Outstanding Balance : {$3400.00} Disbursement Date : XX/XX/XXXX Disbursed Amount : {$2000.00} XX/XX/XXXX Canceled {$2000.00} Total Amount Disbursed : {$0.00} Out Of {$2000.00} Account # ending in XXXX Date Opened : XX/XX/XXXX School Name : XXXX XXXX Original Amount of Loan : {$2800.00} Outstanding Balance : {$3500.00} Disbursement Date : XX/XX/XXXX Disbursed Amount : {$2800.00} Total Amount Disbursed : {$2800.00} Out of {$2800.00} Account # ending in XXXX Date Opened : XX/XX/XXXX School Name : XXXX XXXX Original Amount of Loan : {$750.00} Outstanding Balance : {$1300.00} Disbursement Date : XX/XX/XXXX Disbursement Amount {$0.00} Out of {$750.00} Account # ending in XXXX Date Opened : XX/XX/XXXX School Name : XXXX XXXX Original Amount ; {$2000.00} Outstanding Balance : {$2100.00} Disbursement Date : XX/XX/XXXX Disbursement Amount : {$2000.00} out of {$2000.00} Account # ending in XXXX The ledger from XXXX XXXX charged {$23000.00}. This is not correct.
For One XXXX XXXX XXXX in XXXX at XXXX XXXX XXXX {$7800.00} The loans in XXXX and XXXX on my account with Ed Financial and Federal Student Aid compared to the loan amount on my most recent credit reports Ed Financial- I attended The original amount of the loan : {$2200.00} Opened Date : XX/XX/XXXX FSA Disbursed Amount {$2200.00} out of {$2200.00} Ed Financial- I attended The original amount of the loan was {$3500.00} Opened date : XX/XX/XXXX FSA Disbursed Amount : {$3500.00} out of {$3500.00} Ed Financial - INACCURATE & overcharged tuition The original amount of the loan : {$920.00} Opened Date : XX/XX/XXXX FSA Disbursed Amount : {$0.00} out of {$920.00} Ed Financial - INACCURATE & overcharged tuition The original amount of the loan : {$2800.00} Opened Date : XX/XX/XXXX FSA Disbursed Amount : {$1600.00} out of {$2800.00} Ed Financial - OverCharged Tuition The original amount of the loan : {$3500.00} Opened Date : XX/XX/XXXX FSA Disbursed amount : {$3500.00} out of {$3500.00} Overcharged XXXX Tuition loans total {$5700.00} XXXX Tuition overcharged loan total {$5100.00} Pell Grants ( attachment ) One Pell Grant is granted in a year.
XXXX XXXX has disbursed these amounts every year-my granted Pell Grants XXXX {$660.00} XXXX {$4100.00} XXXX. {$570.00} ( XXXX attachment ) Total Amount in XXXX Grants Disbursed by Federal Student Aid {$5400.00} ( attachment ) In XXXX, I did not graduate because they enrolled 20 students and only had nine internship sites to graduate, and just this year, I found out all this information Im sharing with you.
Please note that I did make some payments, but ever since that day, I requested those credit reports in XX/XX/XXXX. I have been trying to figure out what went wrong and to correct it.
The loans in XXXX and XXXX from XXXX XXXX are not accurate I listed the amounts and dates they were disbursed from Federal Student Aid in XXXX and XXXX The Original Amount of the loan : {$3500.00} Opened Date : XX/XX/XXXX Balance on loan as of XX/XX/XXXX {$4200.00} Disbursed amount : {$1700.00} on XX/XX/XXXX Disbursed amount of {$1700.00} on XX/XX/XXXX The total amount disbursed was {$3500.00} out of {$3500.00} The Original amount of the loan : {$2200.00} Opened Date : XX/XX/XXXX Balance of loan as of XX/XX/XXXX : {$3700.00} Disbursed amount of {$1100.00} on XX/XX/XXXX Disbursed Amount of {$1100.00} on XX/XX/XXXX On XX/XX/XXXX, canceled - {$1.00} The total amount disbursed was {$2200.00} out of {$2200.00} The Original amount of the loan : {$920.00}. INACCURATE Opened Date : XX/XX/XXXX Balance of loan as of XX/XX/XXXX : {$1400.00} Disbursed amount of {$920.00} on XX/XX/XXXX Disbursed Amount canceled XX/XX/XXXX The total amount disbursed was {$0.00} out of {$920.00} The Original amount of the loan : {$3500.00} Overcharged Opened Date : XX/XX/XXXX Balance of loan as of XX/XX/XXXX : {$4000.00} Disbursed the amount of {$3500.00} on XX/XX/XXXX The total amount disbursed was {$3500.00} out of the {$3500.00} OverCharged The Original amount of the loan : {$2800.00}. INACCURATE Opened Date : XX/XX/XXXX Balance of loan as of XX/XX/XXXX : {$4400.00} Disbursed the amount of {$2800.00} on XX/XX/XXXX Disbursement canceled- {$1100.00} The total amount disbursed was {$1600.00} out of {$2800.00}.
Please understand that I want to rehabilitate the student loans I rightfully owe and start making the correct payment once the deferment is lifted. Please take into consideration the following.
Attachment : ( 13. attachment ) Spreadsheet of the loan amounts, disbursed amount, and dates of the actual amounts of loans and pell grants XXXX already got paid for the ONE year I went.
Thank you so much for your time. Have an excellent rest of your day.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX XXXX CC : Ed Financial : Federal Student Aid : Federal Trade Commission : XXXX : XXXX : XXXX : CFPB Please remove/delete all INACCURATE loans on XXXX XXXX account XXXX with Ed Financial Service Please Re-Investigate these accounts in XXXX ( please delete them ) Ed Financial Original Amount : {$2800.00} Opened Date XX/XX/XXXX Account number ending XXXX XXXXd Financial Original Amount : {$2000.00} Opened Date XX/XX/XXXX Account number ending XXXX Ed Financial Original Amount : {$1700.00} Opened Date XX/XX/XXXX Account number ending XXXX Ed Financial Original Amount : {$750.00} Opened XXXX Account number ending XXXX Ed Financial Original Amount : {$2000.00} Opened XXXX Account number ending XXXX To : Ed Financial My Ed Financial XXXX Loans for XXXX XXXX are Overcharges. I enrolled in XXXX and attended Surgical Technologist for that year I didnt enroll in the Surgical Technologist in XXXX ( again ) Please refer to the ledger attachment, and please update the credit bureaus regarding these loans : Date Opened XX/XX/XXXX Original Amount {$3500.00} Account Ending in XXXX Date Opened XX/XX/XXXX Original Amount {$2800.00} Account ending in XXXX Date Opened XX/XX/XXXX Original Amount {$920.00} Account ending in XXXX
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| 10/11/2023 |
No |
- Student loan
- Private student loan
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- Issue where my lender is my school
- Issues with fees connected to the loan
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Web |
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The reason why I'm reporting this information is because, EDFINANCIAL, has revoked my rights and has discriminated against me. I have sent these letters to the address, below, in XX/XX/XXXX. I Sent it by Registered Mail, and I checked and it was received. I have included per the law a Promissory Note, and I have also included a 1099-Cancelation of Debt, that remains on my credit report!
I have submitted so many laws, but EDFINANCIAL, are still ignoring them ... by not DISCHARGING this account with the 1099-Cancelation, that was sent in. Not only have my Rights been revoked, but I they are FRAUDING the government! I have also requested that they do the right thing, but instead EDFINANCIAL are ripping off people, and breaking the LAW. EDFINANCIAL, works in commerce, which is banking! So there is no way, that they are not accepting my request to DISCHARGE THIS LOAN!
In addition, I have also spoke with State Representatives and was told, I have a right to submit, my documentation. and as EDFINANCIAL would have to Discharge it, because it's over {$600.00}, according to the 1099, process.
Clearly the law, has been broken and the attorney genral REGISTERED MAIL XXXX XXXX XXXXXXXX XXXX XXXX ACCOUNT # XXXX Negotiable Instruments, Act 1881/Securities Act 2 ( 1 ) 3 ( a ) ( 3 ) | Title 31 U.S.C.A. 463 and Public Law 97-258 ( XX/XX/XXXX ) In accordance with 31 U.S.C 5103 and USC 8 , such Promissory Note Instructions are NATIONAL BANK CURRENCY AND THEREBY COIN OR CURRENCY OF THE United States , by Rule of Law, U.S. Supreme Court , and Private BAR Association Statutory Bylaws Legal Definition . The Little promissory note is THE EQUIVALLENT OF MONEY as per 12 USC 1813 ( L ) and must be accepted by all banks and financial institutions as payoff, set off, discharge, and deposits.
PROMISSORY NOTE Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent.
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, DE XXXX XX/XX/XXXX XXXX XXXX Edfinancial Services, XXXX XXXX XXXX XXXX XXXX, TN XXXX Dear XXXX XXXX XXXX Subject : Promissory Note for Transfer of Securities and Request for Documentation I, XXXX XXXX XXXX XXXX undersigned, hereby state that this promissory note shall serve as notice to agent and principal, and any notice provided to either party shall be deemed as notice to the other party as well. This communication is made in accordance with the laws, codes and regulations.
I am writing to request the prompt and efficient transfer of my securities to my Treasury Direct Account, in accordance with the relevant legal provisions governing the transfer and wiring of securities to designated third-party accounts. I kindly request your assistance in facilitating this transfer, with the following account details : Account : XXXX XXXX Treasury Direct Account # XXXX Bank Name : XXXX XXXX XXXX XXXX Bank Account XXXX XXXX Routing # XXXX To effectively establish the transfer of these securities, I also kindly request that you provide me with a Copy/Copies of the 1099-C, B-Copy, and all other documentation required by applicable law to evidence the Transfer of The Securities to The U.S. Treasury. Such documentation is crucial for record-keeping purposes and to ensure compliance with relevant legal requirements and for tax purposes.
Furthermore, I request that All of my " Tender '' and " Federal Reserve Notes '' be deposited, and any cancellations of debt be properly documented on a 1040 form for tax purposes. I kindly ask that you send all copies of these documents, including those generated since the establishment of this contract, via the United States Postal Service.
In the interest of transparency and clarity, I hereby declare the following accounts and their respective amounts to be FULLY PAID : ACCOUNTS : Loan A Date : XX/XX/XXXX | {$58000.00} Please ensure that the necessary adjustments are made, reflecting the satisfaction of all outstanding financial obligations associated with the aforementioned accounts.
I appreciate your attention to this matter and your assistance in effecting a smooth transfer of my securities. As the law requires, I expect compliance with all relevant statutes and regulations, including those outlined in the Treasury Direct, and other applicable laws and codes.
Should you require any further information or clarification, please do not hesitate to contact me at the above-mentioned contact details.
-Please note according to the Internal Revenue Service , if a Promissory Note is returned to the taxpayer send the note in again citing Public Policy HJR 192, forward the note to the CI Field Office , Attention Special Agent in Charge of the state the taxpayer resides.
Thank you for your prompt attention to this matter.
Best regards, In the Name of the United States for the Use and Benefit of XXXX XXXX, XXXX.
By : XXXX XXXX, Beneficiary, Registered Agent All Rights Reserved, Done In Good Faith, Without Prejudice, With Honor Definition : Security Interest 49 USC Section 14301 ( a ) ( 3 ) The term security interest means an interest ( including an interest established by a conditional sales contract, mortgage, equipment trust, or other lien or title retention contract, or lease ) in a motor vehicle when the interest secures payment or performance of an obligation.
Negotiable Instruments, Act 1881/Securities Act 2 ( 1 ) 3 ( a ) ( 3 ) | Title 31 U.S.C.A. 463 and Public Law 97-258 ( XX/XX/XXXX ) In accordance with 31 U.S.C 5103 and USC 8 , such Promissory Note Instructions are NATIONAL BANK CURRENCY AND THEREBY COIN OR CURRENCY OF THE United States , by Rule of Law, U.S. Supreme Court , and Private BAR Association Statutory Bylaws Legal Definition . The Little promissory note is THE EQUIVALLENT OF MONEY as per 12 USC 1813 ( L ) and must be accepted by all banks and financial institutions as payoff, set off, discharge, and deposits.
PROMISSORY NOTE Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent.
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, DE XXXX XX/XX/XXXX XXXX XXXX Edfinancial Services, XXXX XXXX XXXX XXXX XXXX, TN XXXX Dear XXXX XXXX XXXX Subject : Promissory Note for Transfer of Securities and Request for Documentation I, XXXX XXXX XXXX XXXX undersigned, hereby state that this promissory note shall serve as notice to agent and principal, and any notice provided to either party shall be deemed as notice to the other party as well. This communication is made in accordance with the laws, codes and regulations.
I am writing to request the prompt and efficient transfer of my securities to my Treasury Direct Account, in accordance with the relevant legal provisions governing the transfer and wiring of securities to designated third-party accounts. I kindly request your assistance in facilitating this transfer, with the following account details : Account : XXXX XXXX Treasury Direct Account # XXXX Bank Name : XXXX XXXX XXXX XXXX Bank Account XXXX XXXX Routing # XXXX To effectively establish the transfer of these securities, I also kindly request that you provide me with a Copy/Copies of the 1099-C, B-Copy, and all other documentation required by applicable law to evidence the Transfer of The Securities to The U.S. Treasury. Such documentation is crucial for record-keeping purposes and to ensure compliance with relevant legal requirements and for tax purposes.
Furthermore, I request that All of my " Tender '' and " Federal Reserve Notes '' be deposited, and any cancellations of debt be properly documented on a 1040 form for tax purposes. I kindly ask that you send all copies of these documents, including those generated since the establishment of this contract, via the United States Postal Service.
In the interest of transparency and clarity, I hereby declare the following accounts and their respective amounts to be FULLY PAID : ACCOUNT : Loan B Date : XX/XX/XXXX | Total : {$130000.00} Please ensure that the necessary adjustments are made, reflecting the satisfaction of all outstanding financial obligations associated with the aforementioned accounts.
I appreciate your attention to this matter and your assistance in effecting a smooth transfer of my securities. As the law requires, I expect compliance with all relevant statutes and regulations, including those outlined in the Treasury Direct, and other applicable laws and codes.
Should you require any further information or clarification, please do not hesitate to contact me at the above-mentioned contact details.
-Please note according to the Internal Revenue Service , if a Promissory Note is returned to the taxpayer send the note in again citing Public Policy HJR 192, forward the note to the CI Field Office , Attention Special Agent in Charge of the state the taxpayer resides.
Thank you for your prompt attention to this matter.
Best regards, In the Name of the United States for the Use and Benefit of XXXX XXXX, XXXX.
By : XXXX : XXXX, Beneficiary, Registered Agent All Rights Reserved, Done In Good Faith, Without Prejudice, With Honor Definition : Security Interest 49 USC Section 14301 ( a ) ( 3 ) The term security interest means an interest ( including an interest established by a conditional sales contract, mortgage, equipment trust, or other lien or title retention contract, or lease ) in a motor vehicle when the interest secures payment or performance of an obligation.
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| 06/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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PLEASE READ THOROUGHLY!!!
Ed Financial is reporting late payments on my consumer report and is stating that XXXX XXXX XXXX is the reason for it being that this student loan was sent over by them. Both companies are saying two different things while Im stuck in limbo trying to get them to rectify the situation. I will seek damages if XXXX or Ed Financial does not resolve this matter as it is negatively impacting me consumer report. Ive tried to work with both companies and they both continue to give me the run around. This is a last ditch attempt to have these companies rectify this matter once and for all. Below is the response that Ive been sent on behalf of Ed Financial blaming XXXX XXXX and XXXX vehemently denies Ed Financials claim. Im giving you both an opportunity to solve this matter before it goes any further. You are reporting to my consumer report inaccurate information which has been detrimental to my consumer report. Please note that I now have several complaints with the consumer reporting agencies, CFPB, and now FTC. I am going to go to the full extent of the law to seek damages if these two companies do not resolve this matter once and for all.
Complaint response from Ed Financial XXXX Dear XXXX XXXX This letter is in response to your recent complaint referred to Edfinancial Services by the Consumer Financial Protection Bureau ( CFPB ) regarding the student loan account we service. Your concern, as we understand it, is regarding credit reporting of the Federal Direct Stafford Loans we service for you. The Federal Direct Stafford Loans we service were issued under Part D, Title IV of the Higher Education Act of 1965 ( HEA ), as amended, 20 U.S.C. 1070 et seq. The making and servicing of these loans is governed by the HEA and the rules and regulations promulgated thereunder. Our records indicate the loans mentioned above transferred to us for servicing from XXXX XXXX XXXX and XXXX ( XXXX ) on XX/XX/XXXX. When your loans transferred to us, we began reporting your loans in XX/XX/XXXX. Please be advised that we are not considered a debt collector or collection agency under the Fair Debt Collection Practices Act ( FDCPA ), 15 USC 1692a Sec. 803 ( 6 ) ; therefore, we are not responding to your request for debt validation. We enclosed a copy of your Master Promissory Note ( MPN ) signed on XX/XX/XXXX for your convenience. Within the MPN mentioned above, the MPN Terms and Conditions state the following regarding credit reporting : We will report information about your loan to nationwide consumer reporting agencies ( credit bureaus ) and the National Student Loan Data System ( NSLDS ) on a regular basis. This information will include the disbursement dates, amount, and repayment status of your loan ( for example, whether you are current or delinquent in making payments ). If you default on a loan, we will report this to nationwide consumer reporting agencies. Your loan will be identified as an education loan. In accordance with the HEA, we are required to submit true and accurate credit reporting to the nationwide consumer reporting agencies ( CRAs ). We report the status of your loans each month, and we do not report your loans as delinquent until the loans are 90 days or more past due. Please note, we have not reported your loans delinquent to the CRAs. However, prior to your loans transferring to us from XXXX, they reported the status of your loans as current each month, with the following exceptions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Days Delinquent During the period of delinquency, XXXX attempted to contact you by phone and by written correspondence, as required by federal regulations, to assist you in resolving your delinquent account. The delinquent reports made on your loans were reported accurately, and under the provisions of the Fair Credit Reporting Act ( FCRA ), these items will remain on your report for seven ( 7 ) years from the time that they were originally reported. In order to remove the negative credit reporting, you must have been receiving public assistance ( such as food stamps, etc. ), attending an eligible school on at least a half-time basis, receiving unemployment benefits, or deployed in the military in support of a war or contingency operation at the time of the delinquent reporting. If you were enrolled in school half-time or more, receiving public assistance, receiving unemployment benefits, or deployed in the military at the time of delinquency, please provide proof, along with the applicable deferment request so we may review your account and make any necessary updates. You may use our contact information below for assistance with determining the appropriate deferment request form to submit with your documentation. If we are not able to approve you for a backdated deferment to cover the delinquency period, the negative credit reporting will be considered accurate and will not be changed. If you have any questions or concerns, please visit www.edfinancial.com/Contact or you may speak with a Customer Service Representative at XXXX. Sincerely, Customer Resolutions Unit Edfinancial Services Enclosure Complaint response from Ed Financial XXXX Dear XXXX XXXX, This notice is in response to your recent complaint referred to Edfinancial Services by the Consumer Financial Protection Bureau ( CFPB ) regarding the student loan account we service. Your concern, as we understand it, is regarding the credit reporting of your student loans. Your Federal Direct Stafford Loans were issued under Part D, Title IV of the Higher Education Act of 1965 ( HEA ), as amended, 20 U.S.C. 1070 et seq. The making and servicing of these loans is governed by the HEA and the rules and regulations promulgated thereunder. Your loans were transferred to our office effective XX/XX/XXXX from XXXX XXXX XXXX XXXX XXXX ( XXXX ). According to the Federal Student Aid ( FSA ) website, studentaid.gov, which provides loan detail information from the National Student Loan Data System ( NSLDS ), these loans were used for attendance at XXXX XXXX. For your convenience, we have mailed you a copy of your Master Promissory Note ( MPN ) electronically signed on XX/XX/XXXX for your review. In accordance with the HEA, we are required to submit true and accurate credit reporting to the nationwide consumer reporting agencies ( CRAs ). We report the status of your loan each month and we do not report your loan as delinquent until it is 90 days or more past due. We have not reported your loans negatively to your credit since we began servicing your account. XXXX reported the status of your loans as current each month, with the following exceptions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX attempted to contact you by phone and by written correspondence, as required by federal regulations, to assist you in resolving your delinquent account. The delinquent reports made on your loans were reported accurately, and under the provisions of the Fair Credit Reporting Act ( FCRA ), these items will remain on your report for seven ( 7 ) years from the time they were originally reported. In order to remove the negative credit reporting, you must have been receiving public assistance ( such as food stamps, etc. ), receiving unemployment benefits, attending an eligible school on at least a half-time basis, or deployed in the military in support of a war or contingency operation at the time of the delinquent reporting. If you were enrolled in school half-time or more, receiving public assistance, receiving unemployment benefits, or deployed in the military at the time of delinquency, please provide proof, along with the applicable deferment request so we may review your account and make any necessary updates. If we are not able to approve you for a backdated deferment to cover the delinquency period, the negative credit reporting will be considered accurate and will not be changed. On XX/XX/XXXX, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans : suspension of loan payments, stopped collections on defaulted loans, and a 0 % interest rate until no later than 60 days after XX/XX/XXXX. We will notify you before payments restart. If you are unable to afford your payments when repayment resumes, you may contact us to explore other repayment options. Edfinancial Services is committed to providing exceptional customer service and we take your feedback seriously. If you have any questions or concerns regarding your account, please visit www.edfinancial.com/Contact or you may speak with a Customer Service Representative at XXXX. Sincerely, Customer Resolutions Unit Edfinancial Services
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| 06/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
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PLEASE READ THOROUGHLY!!!
XXXX XXXX is reporting late payments on my consumer report and is stating that Granite State Management is the reason for it being that this student loan was sent over by them. Both companies are saying two different things while Im stuck in limbo trying to get them to rectify the situation. I will seek damages if XXXX or XXXX XXXX does not resolve this matter as it is negatively impacting me consumer report. Ive tried to work with both companies and they both continue to give me the run around. This is a last ditch attempt to have these companies rectify this matter once and for all. Below is the response that Ive been sent on behalf of XXXX XXXX blaming Granite Management and Granite vehemently denies XXXX XXXX claim. Im giving you both an opportunity to solve this matter before it goes any further. You are reporting to my consumer report inaccurate information which has been detrimental to my consumer report. Please note that I now have several complaints with the consumer reporting agencies, CFPB, and now FTC. I am going to go to the full extent of the law to seek damages if these two companies do not resolve this matter once and for all.
Complaint response from XXXX XXXX XXXX Dear XXXX XXXX This letter is in response to your recent complaint referred to XXXX XXXX by the Consumer Financial Protection Bureau ( CFPB ) regarding the student loan account we service. Your concern, as we understand it, is regarding credit reporting of the Federal Direct Stafford Loans we service for you. The Federal Direct Stafford Loans we service were issued under Part D, Title IV of the Higher Education Act of 1965 ( HEA ), as amended, 20 U.S.C. 1070 et seq. The making and servicing of these loans is governed by the HEA and the rules and regulations promulgated thereunder. Our records indicate the loans mentioned above transferred to us for servicing from Granite State Management and Resources ( GSMR ) on XX/XX/XXXX. When your loans transferred to us, we began reporting your loans in XX/XX/XXXX. Please be advised that we are not considered a debt collector or collection agency under the Fair Debt Collection Practices Act ( FDCPA ), 15 USC 1692a Sec. 803 ( 6 ) ; therefore, we are not responding to your request for debt validation. We enclosed a copy of your Master Promissory Note ( MPN ) signed on 08/17/16 for your convenience. Within the MPN mentioned above, the MPN Terms and Conditions state the following regarding credit reporting : We will report information about your loan to nationwide consumer reporting agencies ( credit bureaus ) and the National Student Loan Data System ( NSLDS ) on a regular basis. This information will include the disbursement dates, amount, and repayment status of your loan ( for example, whether you are current or delinquent in making payments ). If you default on a loan, we will report this to nationwide consumer reporting agencies. Your loan will be identified as an education loan. In accordance with the HEA, we are required to submit true and accurate credit reporting to the nationwide consumer reporting agencies ( CRAs ). We report the status of your loans each month, and we do not report your loans as delinquent until the loans are 90 days or more past due. Please note, we have not reported your loans delinquent to the CRAs. However, prior to your loans transferring to us from GSMR, they reported the status of your loans as current each month, with the following exceptions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX During the period of delinquency, GSMR attempted to contact you by phone and by written correspondence, as required by federal regulations, to assist you in resolving your delinquent account. The delinquent reports made on your loans were reported accurately, and under the provisions of the Fair Credit Reporting Act ( FCRA ), these items will remain on your report for seven ( 7 ) years from the time that they were originally reported. In order to remove the negative credit reporting, you must have been receiving public assistance ( such as food stamps, etc. ), attending an eligible school on at least a half-time basis, receiving unemployment benefits, or deployed in the military in support of a war or contingency operation at the time of the delinquent reporting. If you were enrolled in school half-time or more, receiving public assistance, receiving unemployment benefits, or deployed in the military at the time of delinquency, please provide proof, along with the applicable deferment request so we may review your account and make any necessary updates. You may use our contact information below for assistance with determining the appropriate deferment request form to submit with your documentation. If we are not able to approve you for a backdated deferment to cover the delinquency period, the negative credit reporting will be considered accurate and will not be changed. If you have any questions or concerns, please visit XXXXXXXX or you may speak with a Customer Service Representative at XXXX. Sincerely, Customer Resolutions Unit XXXX XXXX Enclosure Complaint response from XXXX XXXX XXXX Dear XXXX XXXX, This notice is in response to your recent complaint referred to XXXX XXXX by the Consumer Financial Protection Bureau ( CFPB ) regarding the student loan account we service. Your concern, as we understand it, is regarding the credit reporting of your student loans. Your Federal Direct Stafford Loans were issued under Part D, Title IV of the Higher Education Act of 1965 ( HEA ), as amended, 20 U.S.C. 1070 et seq. The making and servicing of these loans is governed by the HEA and the rules and regulations promulgated thereunder. Your loans were transferred to our office effective XX/XX/XXXX from Granite State Management & Resources ( GSMR ). According to the Federal Student Aid ( FSA ) website, studentaid.gov, which provides loan detail information from the National Student Loan Data System ( NSLDS ), these loans were used for attendance at XXXX XXXX. For your convenience, we have mailed you a copy of your Master Promissory Note ( MPN ) electronically signed on XX/XX/XXXX for your review. In accordance with the HEA, we are required to submit true and accurate credit reporting to the nationwide consumer reporting agencies ( CRAs ). We report the status of your loan each month and we do not report your loan as delinquent until it is 90 days or more past due. We have not reported your loans negatively to your credit since we began servicing your account. GSMR reported the status of your loans as current each month, with the following exceptions XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX During the period of delinquency, GSMR attempted to contact you by phone and by written correspondence, as required by federal regulations, to assist you in resolving your delinquent account. The delinquent reports made on your loans were reported accurately, and under the provisions of the Fair Credit Reporting Act ( FCRA ), these items will remain on your report for seven ( 7 ) years from the time they were originally reported. In order to remove the negative credit reporting, you must have been receiving public assistance ( such as food stamps, etc. ), receiving unemployment benefits, attending an eligible school on at least a half-time basis, or deployed in the military in support of a war or contingency operation at the time of the delinquent reporting. If you were enrolled in school half-time or more, receiving public assistance, receiving unemployment benefits, or deployed in the military at the time of delinquency, please provide proof, along with the applicable deferment request so we may review your account and make any necessary updates. If we are not able to approve you for a backdated deferment to cover the delinquency period, the negative credit reporting will be considered accurate and will not be changed. On XX/XX/XXXX, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans : suspension of loan payments, stopped collections on defaulted loans, and a 0 % interest rate until no later than 60 days after XX/XX/XXXX. We will notify you before payments restart. If you are unable to afford your payments when repayment resumes, you may contact us to explore other repayment options. XXXX XXXX is committed to providing exceptional customer service and we take your feedback seriously. If you have any questions or concerns regarding your account, please visit www.edfinancial.com/Contact or you may speak with a Customer Service Representative at XXXX. Sincerely, Customer Resolutions Unit XXXX XXXX
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| 10/31/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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On XXXX XXXX, I filed for a Total and Permanent Discharge of my loans with the Department of Education due to a XXXX. On XX/XX/XXXX, the Department of Education approved my application for my loans to be discharged. On XX/XX/XXXX, XXXX, the Total and Permanent Disability Discharge Servicer for the Department of Education sent Edfinancal notice to transfer my loans to XXXX for discharge. On XX/XX/XXXX, XXXX sent me an email stating that my Total and XXXX XXXXXXXX discharge application was approved by the U.S. Department of Education on XX/XX/XXXX and that XXXX sent a request to have Edfinancial transfer my loans to XXXX on XX/XX/XXXX. On XX/XX/XXXX, Edfinancial had zeroed out my loans and transferred my loans at XXXX balances to the XXXX XXXX XXXX XXXX XXXX, which is XXXX for discharge. On XX/XX/XXXX, I filed a dispute with XXXX against XXXX because XXXX records showed I still owed Edfinancial for Student loans in the amounts of {$3700.00}, {$3200.00}, {$2800.00}, {$3700.00}, {$2900.00}, {$1000.00}, {$5700.00}, {$4800.00}, {$2400.00}, {$4800.00}, {$1900.00}, {$5100.00}, {$3500.00}, {$1500.00}, and {$2300.00}. On XX/XX/XXXX, I filed a dispute with XXXX against XXXX because XXXX reports showed that I still owed Edfinancial for Student loans in the following amounts {$2300.00}, {$2300.00}, {$3700.00}, {$1900.00}, {$5700.00}, {$2900.00}, {$3700.00}, {$1000.00}, {$4800.00}, {$2800.00}, {$1500.00}, {$2400.00}, {$3200.00}, {$5100.00}, {$3500.00} and {$4800.00}. On XX/XX/XXXX, I filed a dispute with XXXX against Edfinancial because XXXX reports showed that I still owed Edfinancial for Student loans in the amounts of {$3700.00}, {$2900.00}, {$3500.00}, {$1500.00}, {$2800.00}, {$4800.00}, {$5700.00}, {$5100.00}, {$2300.00}, {$1900.00}, {$4800.00}, {$3200.00}, {$2400.00}, {$3700.00}, and {$1000.00}.
On XX/XX/XXXX, XXXX finished its investigation of my disputes in which Edfinancial verified the loans as accurate and open accounts that I owe Edfinancial for XXXX loans in the following amounts : {$3700.00}, {$3200.00}, {$2800.00}, {$3700.00}, {$2900.00}, {$1000.00}, {$5700.00}, {$4800.00}, {$2400.00}, {$4800.00}, {$1900.00}, {$5100.00}, {$3500.00}, {$1500.00}, and {$2300.00}. On XX/XX/XXXX, XXXX had finished its investigation of my disputes and reported that XXXX verified that Edfinancial had verified the following loans in the amounts of {$2300.00}, {$2300.00}, {$3700.00}, {$1900.00}, {$5700.00}, {$2900.00}, {$3700.00}, {$1000.00}, {$4800.00}, {$2800.00}, {$1500.00}, {$2400.00}, {$3200.00}, {$5100.00}, {$3500.00} and {$4800.00} are all accurate and that I owe Edfinancial for those XXXX loans. On XX/XX/XXXX, XXXX had finished its investigation of my disputes and verified that the loans that had been disputed were current and accurate and that I still owed XXXX for XXXX loans for the following amounts : {$3700.00}, {$2900.00}, {$3500.00}, {$1500.00}, {$2800.00}, {$4800.00}, {$5700.00}, {$5100.00}, {$2300.00}, {$1900.00}, {$4800.00}, {$3200.00}, {$2400.00}, {$3700.00}, and {$1000.00}. On XX/XX/XXXX, I filed another Dispute with XXXX against XXXX. On XX/XX/XXXX, XXXX had written a letter dated XX/XX/XXXX stating XXXX had notified me in a previous letter that the Department of Education had recently approved my discharge application on my XXXX loans. The letter went on to say that XXXX assists the Department of Education in administering the TXXXX XXXX XXXX XXXXXXXX discharge process. The letter goes on to say that XXXX stated that XXXX had received my loans and the Department had discharged my loans. The previous letter that XXXX is referring to is a letter that had been sent to me in XX/XX/XXXX On XX/XX/XXXX, I filed another Dispute with XXXX and XXXX against XXXX. On XX/XX/XXXX, XXXX had finished its re-investigation of my disputes and it was reported that I still have a balance that is an open account with Edfinancial for a loan in the amount of {$3200.00} that is still showing that I owe Edfinancial for that loan, but the rest of the loans that I had disputed were shown as closed accounts at XXXX balances and paid. On XX/XX/XXXX, XXXX, MY XXXX XXXX DROPPED XXXX points according to XXXX, the same day as the investigation was completed. On XX/XX/XXXX, XXXX had finished its re-investigation of my disputes and XXXX stated that Edfinancial had verified with XXXX that the following loans in the amounts of {$4800.00}, {$4800.00}, {$2400.00}, and {$3700.00}, had been updated and reported correctly. On XX/XX/XXXX, XXXX had finished its re-investigation of my disputes and reported that the loans that I had disputed were verified as accurate and current in which, it was reported that I still owed Edfinancial on the following loans : {$3700.00}, {$2900.00}, {$3500.00}, {$4800.00}, {$5700.00}, {$2300.00}, {$3200.00}, {$2400.00}, {$3700.00}, {$1500.00}, {$2800.00}, {$5100.00}, {$1900.00}, {$4800.00} and {$1000.00}. On XX/XX/XXXX, XXXX told me verbally that the records showed that XXXX sent XXXX my loans on XX/XX/XXXX. On my Credit Report dated on XX/XX/XXXX sent to me by XXXX, it shows that I still owe Edfinancial for a student loan in the amount of {$3200.00}. On my Credit Report dated XX/XX/XXXX, sent to me by XXXX, it shows that I still owe Edfinancial for XXXX loans in the amounts of {$4800.00}, {$2900.00}, {$3200.00}, {$5700.00}, {$1000.00}, {$2300.00}, {$1500.00}, {$3700.00}, {$3500.00}, {$1900.00}, {$3700.00}, {$5100.00}, {$4800.00}, {$2800.00}, and {$2400.00}. On my Credit Report dated XX/XX/XXXX sent to me by XXXX, it shows that I still owe Edfinancial for a student loan in the amounts of {$3700.00}, $ {$3200.00}, {$2800.00}, {$3700.00}, {$2900.00}, {$1000.00}, {$5700.00}, {$4800.00}, {$2400.00}, {$4800.00}, {$1900.00}, {$5100.00}, {$3500.00}, {$1500.00} and {$2300.00}. On XXXX/XXXX/XXXX, XXXX had responded to the complaint that I had filed against them with Consumers Financial Protection Bureau. XXXX provided a response that stated that XXXX had sent Edfinancial notification on XX/XX/XXXX to have XXXX transfer my loans for discharge to XXXX. My XXXX loan database on the XXXX website shows a XXXX balance on all of my loans. XXXX had informed me on XX/XX/XXXX that Edfinancial sent XXXX my loans on XX/XX/XXXX. On XX/XX/XXXX, Edfinancial sent a letter to me stating that my loans for A TOTAL AMOUNT OF {$50000.00} had been zeroed out and transferred by Edfinancial to XXXX with a XXXX balance on XX/XX/XXXX. Overall, I don't owe Edfinancial for Student Loans because my loans had been XXXX by the Department of Education on XX/XX/XXXX and Edfinancial had transferred my loans to XXXX for Discharge of my loans at XXXX balances on XX/XX/XXXX, therefore there should be no reason why in XXXX and XXXX Edfinancial has continued to report to all XXXX Credit Bureaus that I owe Edfinancial for Student Loans, even though, Edfinancial is no longer my loan servicer and Edfinancial has knowledge that Edfinancial had XXXX out my loans and transferred my loans to XXXX at XXXX balances for discharge on XX/XX/XXXX by its own records. I have called Edfinancial constantly from XX/XX/XXXX and XX/XX/XXXX to try to get my matter resolved and have XXXXdfinancial correct the inaccurate information with account balances reported to the Credit Bureaus by Edfinancial. Edfinancial not XXXX has been reporting the inaccurate account information on my accounts to the Credit Bureaus.
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| 10/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have a federal student loan ( XXXX XXXX ) which is serviced by EdFinancial Services ( hereafter " EdFinancial '' ). My loan has an approximate balance of {$84000.00}. My approximate monthly payment is {$610.00}. I acquired the loan to attend graduate school at XXXX XXXX XXXX XXXX XXXX XXXX between XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX, I graduated with a Masters of the XXXX in XXXX XXXX. I have maintained regular payments throughout the duration of my loan and have never been late on a payment.
In XX/XX/XXXX, I enrolled as a graduate student at the XXXX XXXX XXXX for a XXXX in XXXX XXXX ( XXXX ). I intended to keep my student loan serviced by EdFinancial in a state of repayment. It was my understanding after having spoken with EdFinancial that if my account were to go into a state of deferment that interest would be capitalized against my loan and that my loan period would be extended commensurate with the length of deferment. For my loan serviced by EdFinancial service, this would amount to, approximately, an additional {$11000.00} being capitalized against my loan.
I kept my loan in a repayment status and did not pursue a deferment on my loan. It was my intention to continue regular payments on my loan, keeping it in a repayment status, in order to avoid additional interest being capitalized against my account.
On XX/XX/XXXX I received a secure message from EdFinancial notifying me that my account would go into a state of deferment because I was enrolled as a student. I called EdFinancial Services and spoke to XXXX ( XXXX? ), Badge # XXXX. XXXX confirmed that my account was in a state of deferment even though I had not asked for it to go into a state of deferment. XXXX arranged for a one time XXXX against my loan ( because of the proximity of the repayment date ) to ensure that I would not accrue additional interest to be capitalized against my loan because of the deferment which I did not request. XXXX confirmed that the state of deferment was taken off my loan and that my loan was put back into a repayment status.
On XX/XX/XXXX, {$610.00} debited rom my bank account as payment to EdFinancial and based on my call to EdFinancial services and discussion with XXXX, assumed that my loan was in a state of repayment.
On XX/XX/XXXX I received a secure message from EdFinancial that my account had been placed into a state of deferment. I called EdFinancial and spoke to XXXX, Badge # XXXX. I expressed my frustration and stated it was my understanding that based on my XX/XX/XXXX call, my account was in a state of repayment and that the deferment applied against my account had been removed. I expressed my concern that the life of my loan would be extended because of the deferment applied against it ( against my request ) and that I would be required to pay additional interest as a result. XXXX confirmed that my account would stay in a state of repayment for the month of XX/XX/XXXX, with XXXX debiting the monthly payment amount of {$610.00} from my account on XX/XX/XXXX and that no additional interest would be capitalized against my loan.
On XX/XX/XXXX myy regularly scheduled loan payment should have occurred but did not. I did not check my bank account to make sure the repayment amount debited until XX/XX/XXXX.
On XX/XX/XXXX I checked my bank account and my student loan amount for XX/XX/XXXX, scheduled to be debited on XX/XX/XXXX had not debited from my account. I checked EdFinancial.coms secure message service and found that my account had again been placed in a state of deferment on XX/XX/XXXX, approximately one week after my call with XXXX in which EdFinancial confirmed that my account was in a state of repayment.
At approximately XXXX central time, XX/XX/XXXX I called EdFinancial Services. I spoke to XXXX, Badge # XXXX, who confirmed that my account was put in deferment and taken out of a repayment status. XXXX confirmed that for each month of deferment applied to my account, the life of loan would be extended accordingly. XXXX confirmed that in XX/XX/XXXX, {$440.00} of interest was applied to my loan and that my loan period was extended by one month. He confirmed that the period of my loan would continue to extend if kept in a deferment status. XXXX confirmed that he would be able to put a flag on the account to keep the loan in a repayment status and take it out of a deferment status. I expressed my concern that EdFinancial would not be able to keep my loan in a repayment status based on my experience from XX/XX/XXXX. XXXX confirmed that my loan period was extended by one month, with {$440.00} interest to be capitalized against the loan, in spite of my attempts to keep my loan in a repayment status in order to avoid additional interest being capitalized against my account. XXXX said he was unable to help me recoup the interest capitalized to my account as a result of EdFinancials placing my loan in a deferment status, in spite of my having asked for my loan to remain in a repayment status. I asked for XXXX to escalate my call to his supervisor.
At approximately XXXX central time, XX/XX/XXXX XXXX escalated my call to his supervisor XXXX , Badge # XXXX.
Supervisor XXXX confirmed that that I contacted EdFinancial services in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX to keep my loan in a state of repayment and that I asked for in-school deferment to be removed in XX/XX/XXXX. XXXX confirmed that EdFinancial took my account out of a state of repayment and placed it in deferment in spite of my requests to keep it in a state of repayment. XXXX confirmed that in my XX/XX/XXXX call EdFinancial had told me my loan would remain in a state of repayment. XXXX informed me, as had XXXX, that my account was put it into deferment after my school contacted EdFinancial to confirm my status as a student. I expressed my concern that I had contacted EdFinancial twice to confirm that my account would remain in a state of repayment and that, based on my experience with EdFinancial in XX/XX/XXXX and XX/XX/XXXX, that EdFinancial would be unable to keep my account in a state of repayment in spite of my repeated request. The supervisor confirmed that {$440.00} in interest will be capitalized against my loan because of the account going into deferment after I had requested for two consecutive months for it to remain in a state of repayment. The supervisor informed me that I was responsible for this interest accruing, in spite of my calls to EdFinancial to keep my account in a state of repayment.
The supervisor informed me there is nothing that can be done about the {$440.00} interest applied to the account and that I would be liable for repaying the additional interest capitalized against my account. The supervisor confirmed that EdFinancial placed my account into a state of deferment in spite of my repeated attempts to keep my account in a state of repayment. The supervisor informed me that my loan period had been extended by XXXX month because of the deferment. The supervisor informed that my account now had a flag on it that would prevent it from being placed into a state of deferment unless I requested it. I expressed my disbelief at this based on my experience dealing with the company.
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| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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On XX/XX/2023 I submitted an Income-Driven Repayment Plan Request to the Federal Student Aid website ( studentaid.gov ) trying to apply for the XXXX ( formerly REPAYE ) repayment plan. I received a confirmation email stating that I had consented to studentaid.gov gaining access to my tax documents, as well as a confirmation that my request had been sent to my federal student loan servicer ( XXXX ) for processing.
On XX/XX/2023, I received a message from XXXX stating that they'd reviewed my account and that because my loans were not in repayment status ( due to the payment pause from XXXX ), that my request could not be approved. I was told to resubmit my request within 60 days of entering repayment, which was due to begin in XX/XX/2023.
On XX/XX/2023, I received a message from XXXX saying that it was time to recertify my Income Based Repayment plan, and that if I did not submit the proper documents by the XXXX of XXXX, XXXX, that my monthly payment amount would increase to {$500.00}.
On XX/XX/2023, I attempted to both recertify my XXXX XXXX plan, and apply to the XXXX plan on XXXX. I received a confirmation email again from XXXX saying that my application had been sent to XXXX for processing.
On XX/XX/2023, I received a message from XXXX saying that they had received my IDR repayment plan request, but that they needed my tax documents to confirm my income. This was odd, because my previous application in XXXX had the aforementioned tax documents sent to XXXX, and XXXX was able to review that application then without issue. Regardless, on XX/XX/2023, I attempted to upload my tax documents to the XXXX website via their document upload section. ( I say " attempted '' because while I remember uploading the documents, and I have the documents saved on my computer, no record of it being uploaded appears on XXXX 's document portal. I reuploaded the tax documents just now to see what it would look like, and they do appear in the correct section. Again, I have memories of uploading them at the time they were requested, but I can not see any record of them ).
On XX/XX/2023 ( which is potentially before I'd uploaded my tax documents ) I received a message from XXXX saying that they had received a request from me to exit Income Based Repayment, and that if I exited XXXX, I would be placed on the Standard Repayment Plan, and would have to make one payment under that plan before being allowed to switch to a different plan. I was confused, because I wasn't trying to move to the Standard Repayment Plan ; I can not afford to make payments under that plan. Nowhere in this message was it stated that this was a result of my application to the XXXX plan, or that I would have to move to the XXXX XXXX XXXX to then enter the XXXX plan. The message said that if I didn't want to exit Income-Based Repayment, that no action was needed, and I SHOULDN'T call. I was confused because the terms Income-Based Repayment and Income-Driven Repayment are similar but different, but Income-Based Repayment is under the umbrella of Income-Driven Repayment, so I shouldn't have had to go onto the Standard plan at all. I believe this was worded to be intentionally confusing.
While all of this was happening, I still had an alert on my account saying that I should recertify my XXXX plan. Even after clicking on it, the alert was still there, so I thought that somehow the documents that I'd submitted for recertification in XXXX somehow still hadn't gone through. This is simply to say that the website was confusing, and I couldn't tell if my documents and requests were being received or not.
Now, in XXXX, my monthly payment amount reads {$500.00}, which I can not afford, and which I was trying to avoid by applying to the XXXX plan. On XX/XX/XXXX, I again submitted a request to apply to SAVE via the XXXX website, and again received a confirmation email from XXXX saying they'd sent my request to XXXX. I also saw XXXX 's website had updated to show an alert that reads " XXXX XXXX Certify Here! Your Income-Driven Repayment plan is due to expire on XX/XX/2023. Did you know that you can now report your income without needing to submit tax documentation? Recertify now, or recalculate if your income has changed. '' I clicked on the link provided, and was able to go through a very short application for XXXX XXXX right on XXXX 's XXXX. This is confusing to me, because after all of my requests and correspondence, this short application lumps recertification, recalculation, and application to SAVE ( and other repayment options ) into XXXX form, and nowhere on that form does it say that I'd have to leave XXXX and enter the Standard repayment plan. I was able to submit the application, but then realized I'd made a mistake on the family size ( I thought I had to include myself, but the form was only asking about the children in my family, of which there are XXXX ).
I quickly resubmitted the form with the correct information and sent an email via their website stating that I'd made a mistake, and would also like some clarification on my application to the XXXX plan, which at this point I have tried to do XXXX different times. I have had more luck communicating with Edfinancial via email than over the phone ( I tried to call in XXXX over confusion about when I was supposed to make an account on their new website, since I'd tried XXXX different times to register on their new website when they said my account would be ready, only to be told over the phone that their call volume was too high, and getting disconnected. ) Their phone system is always overloaded and I've never successfully gotten through to someone via phone. I've also read accounts of people who have been on hold for hours, only to be hung up on, or have requested a callback and have never received one.
It's been several days since I emailed them about my mistake, and I've heard nothing back regarding this OR my many applications to the XXXX XXXX, attempts to recertify, or getting my current payment amount recalculated. Their customer service email page states that they are experiencing long wait times " due to unprecedented high call and email volume. '' In the interest of getting through to someone before these payments are due, I decided to submit a complaint here as a fallback plan.
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| 05/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I paid off my student loan, via the Edfinancial Services website, on XX/XX/2019. The amount of {$100.00} was listed as the final payment on this loan. Eight days later, on XX/XX/XXXX, a random amount of {$0.00} showed up on my online account. That random amount has been paid as well.
On XX/XX/2019, while checking my credit, I noticed a 90 day delinquency in the amount of {$1.00} had been reported to the credit bureaus by Edfinancial Services in XX/XX/2019. I called Ed Financial Services twice on XX/XX/XXXX, at XXXX XXXX and XXXX XXXX, to inquire about the {$1.00} that was reported to XXXX, XXXX, and XXXX. Both customer service representatives I spoke with that evening stated that my account is paid in full, it is now closed, and that it has never been reported delinquent to any credit bureaus. They both stated the account has always been listed as Active in the past. Furthermore, neither representative could find or provide any information or proof of the {$1.00} amount I allegedly owed and that had been reported to the credit bureaus as delinquent.
I followed up those calls to Edfinancial Services with calls to XXXX, XXXX, and XXXX on XX/XX/2019. I also filed disputes with all three credit bureaus regarding this {$1.00} matter.
On XX/XX/2019, I called Ed Financial Services again after noticing that my credit score dropped nearly 200 points because of this {$1.00} delinquency. I spoke with two CSRs, XXXX and XXXX, and both stated that my concerns about my account would be sent to upper level managers for review. XXXX also stated that he would add his own notes and make sure a manager called me back within 48 hours. I followed up those phone calls with a letter sent via email to Ed Financial Services on XX/XX/2019, asking to have the {$1.00} delinquency removed from my credit reports since no one at Ed Financial Services could explain or prove to me that I owed {$1.00} and because the CSR 's stated that my account has never been reported as delinquent.
On XX/XX/2019, at XXXX XXXX, a manager with Edfinancial Services called to inform me that nothing can be done to remove the delinquency from my account. When I pressed him further on where this {$1.00} amount came from, how it was calculated, and why its not listed anywhere on my online account, the manager stated that it was actually {$0.00} that were delinquent and not {$1.00}. He stated that they just rounded off the amount to {$1.00} in order to report it to the credit bureaus but he could not explain where the random {$0.00} came from. Shocked by his response, I asked to speak to another manager above him, however, he stated that there was no one else I could talk to and that XXXX, the Customer Care Supervisor, and other upper level managers, do not have access to phones in their offices. He refused to transfer me to anyone else. I asked him for proof in writing of the entire conversation and proof that a {$1.00} delinquency never existed as is stated in my credit reports. He stated it will be emailed to me in 7-10 business days. I called back at XXXX XXXX and asked to speak to XXXX but was told she was not available and that she would call me back. I have not received a call.
This matter needs to be resolved immediately. I am again asking Ed Financial Services to remove and permanently delete the erroneous delinquency from all of my credit reports as soon as possible. As noted above, the Ed Financial Services manager confirmed to me that I never owed {$1.00} and that Edfinancial Services changed the amount from {$0.00} to {$1.00} in order to report it to the credit bureaus. Furthermore, my online account, of which I have included a copy, does not show a {$1.00} delinquency anywhere. The random {$0.00} showed up on my account 8 days after I had made a full payment of {$100.00} and that random amount of {$0.00} is also not listed as delinquent. Going even further, a separate statement I just found while going through this account online now states that an amount of {$100.00} was due on XX/XX/2019. This is now THREE different amounts shown as the final payment for this account : {$100.00} ; {$0.00} ; and {$100.00}, even though all CSR 's I have spoken to have confirmed that the account is paid in full and is now closed. Furthermore, if the payment was due on XX/XX/XXXX, that means I made a payment almost a month in advance on this account.
The reality is that all of this seems to have been falsely reported to the credit bureaus and its stunning, shocking and disappointing to learn that Edfinancial Services is choosing to ruin my outstanding credit of more than 20 years over {$0.00} that I do not believe I ever owed and that they cant even explain. It makes me wonder how many other accounts are being charged in this manner. For Edfinancial Services to randomly inflate the {$0.00} to $ XXXX regardless of the amount - for the sole purpose of reporting my account to the credit bureaus, knowing the serious financial consequences it will have on my credit for years to come, is also deeply concerning to me as a consumer, and Im sure it would be deeply concerning to other borrowers and the general public as well. How many credit reports have been ruined in this manner by Edfinancial Services? The public has a right to know. Im far from being the only person in this situation. According to reports listed online, Edfinancial Services has more than 1.2 million complaints from borrowers and a large percentage of those complaints have to do with the way Edfinancial Services reports to the credit bureaus and how it calculates payments.
Enclosed are copies of my online account statements and electronic payments made to Ed Financial Services supporting my position. Please reinvestigate this matter ( s ) and delete the disputed item ( s ) as soon as possible.
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| 06/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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When I found out about the public forgiveness loan, I reached out to refinance my loans to ensure that I qualified for the program. When I applied for refinance, I was told I was going into the right program although, they didn't know all the details but assured me what I was doing was correct. So I refinanced my loans and my service provider ended up being EdFinancial Services. I remember being excited and nervous about the same time, since the loan provider said they " thought '' I was doing everything right. I always told the loan provider that I am coming to you to qualify for the PSFL, so please ensure that I do everything correct. This is where the problem started. After trying to work it out with XXXX, they gave me many run arounds and said ultimately it was MY decision to choose which loan to go to and that they couldn't advise me to ensure I was in the correct loan. XXXX gladly accepted my refinance, but didn't assure that I was in the right loan, given all options before putting me in forbearance or any kind of deferrant program. I remember at XXXX time, they told me not to worry, we will take care of you and ensure that you are taken care of. I believe now " taken care of '' was assuring that my loans were just in a government protected program to ensure I only received the government benefits. XXXX didn't advise me to the correct payment plans. XXXX did not give me all my options to ensure I always qualified for the program. When I tried to work with the ombudsman and XXXX they gave me the run around and blamed all of it on me. I thought and believed what they where advising me and telling me what I needed to do would all Qualify for the public forgiveness loan program. When I found out XXXX was charged for doing this to others, I knew I needed to take action. They now post when you sign in about the PSFL temporary program, it's almost as the government has told them to make it right, but XXXX XXXX has not made it right for me. I have made payments for many years to see that my accrued interest has outpaced my actual principal when I graduated in XXXX. It almost sickens me to believe XXXX had my best interest. Needless, they where just another bank wanting to make income on another student. They advised me wrong, XXXX XXXX just did not do well. I'm glad that the government has charged them, but it's not enough for the wrong doing they have caused me or other students. When I reached out to them when I was getting close to my XXXX year at the XXXX XXXX XXXX, EdFinancial couldn't even give me an estimate of how much time I would have left to pay. The thought I would only have about 2 years of accreditation, maybe... Although they were not sure. I will remind you that I refinanced and took my trust into this company to ensure I was doing everything right, although they want to blame ME. I feel Ed Financial is taking advantage of their students that they tell are enrolled in the program but greatly misled them as well.
When the student loan issues start to become a big deal, is when I reached out to the ombudsman department for help with Ed Financial. Sadly, not even that department was much help. It seemed like it was un trained staff that was unfamilar with the process who was actually on the side of the student loan provider instead of being someone in the middle to ensure everything was taken care of. Even to this XXXX, XX/XX/XXXX. Ed Financial can't explain the interest that I paid in XXXX that they apparently had on record. In XXXX, I believe the student loans were all in the national forbearance. Yet, they told me that I could claim it ... or disregard using the interest on my tax forms!!! This is another violation I feel Ed Financial has. How does someone pay any interest on a loan, when no payments were required. The ombudsman 's never even cared to respond to me. Ed Financial is a shame to student loan borrowers. They have greatly misled students with myself included. For the longest time, I felt - lets change it for the next generation, the students who are going to school now... Although when I did my last certification with ed fin. they tried once again to put me on something that wouldn't even count against the income based. Ed Financial even had the audacity to tell me since they had me switch income based plan that I was set to restart my XXXX years of repayment. This is after the entire time that they then decided to dump another XXXX XXXX on my loan as " capital '' interest. They said that they could charge " capital '' interest even though there is a XXXX percent interest being charged. Ed Financial knew they were taken advantage or me or knew their staff were not properly trained to handle these cases yet they took the loans gladly to ensure they got all that interest payment. I am requesting the CFPB to investigate Ed Fin even further than they have, because I bet there are more student loan borrows that have been affected by me. When you hear after working XXXX or so years at XXXX place and almost 9 years at another that you only have less than 2 years... you get discourage. At the time I was working in XXXX in the most at-risk neighborhoods... I've been shot at, I've been in cross fire, I seen students die of gain related issues all while I was trying to make a difference. It came to a time, that I lost faith in Ed Financial and had to worry about myself, my life, my opportunity in the hands of myself to ensure I would live the next day. Ed Financial was only doing the same to ensure they could collect interest and hope... hope that I die with my student loans. Finally, Ed Financial would not provide majority of this information in " writing '' they wanted to call and discuss these matters than having a paper/email copy.
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| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023 I made an online payment of XXXX dollars from my XXXX XXXX XXXX XXXX savings account to cover my first monthly payment on my XXXX student loans XXXX and XXXX. Student loan XXXX has an interest rate of 5.840 % and student loan XXXX has an interest rate of 5.310 % The XXXX dollar payment breakdown saw XXXX of it go towards the accrued interest on both of my student loans which paid off all the accrued interest with the remaining XXXX going towards the unpaid principal balance on student loan XXXX. After that payment was made my account showed that the payment had been processed. Student loan XXXX 's principal balance after that payment was XXXX On XX/XX/2023 I checked my Edfinancial account to make sure that the payment went through. But under my Account History I saw that the XXXX dollar payment had been reversed the same day I made the payment on XX/XX/2023. At no point did I get any notification on that day or any other day prior to checking my account on XX/XX/2023 that the payment had been reversed. I checked my bank account and saw that no attempt at transferring the XXXX dollar had been made and verified that with the bank myself.
That same day I made a subsequent payment of XXXX to cover the additional daily accrued interest on both of my student loans because I had made a calculation mistake when trying to figure out how much total daily accrued interest on both of my student loans I needed to pay off. That is when I had discovered the reversed payment in my account on XX/XX/XXXX. I emailed Edfinancial services to let them know about their mistake in reversing my payment. I went through with the XXXX payment and figured I would just pay the XXXX dollars again the next day.
XX/XX/XXXX arrives, and I still have not heard back from Edfinancial. So I went ahead and made my third payment of XXXX dollars ( XXXX time I had tried paying XXXX dollars ). I checked my account and saw that XXXX of the XXXX dollars went towards my daily accrued interest on both student loans with the remainder going towards student loan XXXX 's principal balance per my request just like all my other payments. I also saw that my XX/XX/XXXX payment of XXXX had been reversed just like my first payment on XX/XX/XXXX. I had received no explanation as to why this happened again. I did the same review of my bank account and once again found that no payment transfer attempt had been made by Edfinancial Services.
With my latest attempt at payment processing on XX/XX/XXXX I sent Edfinancial Services a second email correspondence demanding an explanation as soon as possible as to why my payments had been reversed. To the day I am filing this complaint with the CFPB I still have not heard back from Edfinancial on either of my XXXX email complaints. I finally called Edfinancial on XX/XX/XXXX and waited over XXXX hours before I got in touch with XXXX XXXX. We went over the problem of my payments getting reversed and all she could tell me was that Edfinancial had it stated in their system that my payments were reversed for " various reasons, '' but there was nothing beyond that for an explanation. So she reviewed my account to see if the banking information I had entered was incorrect. We verified that all my banking information was indeed correct. The only discrepancy that she noticed was Edfinancial had my savings account mistakenly listed as a checking account. But XXXX XXXX said that shouldn't have any bearing on my ability to make and their ability to receive payments because the bank account the money was coming from was still the same bank account, it was just mislabeled as to what kind of bank account it was. I asked her point blank if my payment was going to get reversed again after this and she told me that because the payment wasn't reversed that same day that I had made it, then it should be fine as more than XXXX business day had passed between when I made the payment and when I called Edfinancial Services. XXXX XXXX had also confirmed that I was not the only one experiencing account payment reversals since Edfinancial Services swapped over to their new website servers.
I checked my Edfinancial account this morning to see if my third payment finally went through and it was reversed just like the first XXXX payments were. My account said that it had been reversed the same day it was made on XX/XX/XXXX. That was clearly a lie because my phone call with XXXX XXXX verified that my payment was still processing on XX/XX/XXXX. I made the phone call to my bank and found out for the third time that no payment transfer attempt was ever made from my account by Edfinancial Services. I have made a fourth payment today on XX/XX/XXXX. It was for XXXX dollars. I paid off XXXX in unpaid interest on student loan XXXX and what was left of that XXXX dollars went towards the XXXX of accrued interest on student loan XXXX and its principal balance.
Edfinancial 's site told me that my monthly payment on student loan XXXX would be XXXX while my monthly payment on student loan XXXX would be XXXX.
So far 11 days ' worth of daily interest has been allowed to accrue on student loan XXXX 's principal balance which should have been XXXX dollars cheaper. Also, in my phone call with XXXX XXXX she said that I would not be able to get any compensation or remedy for Edfinancial 's mistaken reversal of my payments, so I've been left out in the cold ever since getting screwed by Edfinancial Services with not even a single attempt at rectifying the problem despite being notified of the problem by me multiple times.
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| 06/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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University of XXXX Student Loan Forgiveness Student Loan Forgiveness, Refunds & Relief Programs for University of XXXX Students Ive got great news for XXXX students ; in 2018, its not just possible, but easy to qualify for University of XXXX loan forgiveness benefits via the Borrowers Defense Against Repayment Program.
Why? Because XXXX has been accused of committing all sorts of fraudulent activities, violating both State and Federal laws, and essentially running a huge scam operation to extract money from not just individual Americans, but also the Federal Government, and even the Defense Department ( via military student loans ).
This post will explain how you can use the Borrowers Defense Against Repayment Program to cash in on University of XXXX student loan forgiveness benefits, wiping out your XXXX student loan debt for good, and potentially even getting a refund for any money youve already paid XXXX or their parent company, the XXXX XXXX XXXX.
But Before We Get Into It Let me offer you a short-cut to getting your loans dischargeds : instead of spending the next hour or two reading this post, checking out other pages of my site, and frantically XXXX for additional details, try calling the Student Loan Relief Helpline instead.
Why? Because just 5-10 minutes of talking to the Helpline staff will let you determine whether or not you actually qualify for a Borrowers Defense Discharge, saving you a ton of time and stress, because determining this on your own is a complicated process that requires a lot of research.
The Student Loan Relief Helpline can even help you fill out all the Borrowers Defense Against Repayment paperwork, ensuring that you complete everything correctly, and increasing the chances that your application will be approved for a loan discharge.
Your first call to the Helpline is free, and youll only be charged if you agree to let them work on your case for you, so youve got nothing to lose but a few minutes of your time.
To get help discharging your University of XXXX loans, call the Student Loan Relief Helpline now at XXXX.
How Can I Use Borrowers Defense to Discharge XXXX Loans?
Under the Borrowers Defense law, youre able to discharge student loans that were taken out to attend a school who committed fraud by doing something, or failing to do something, like misrepresenting their services, or violating some other state law related to your loans or related to the education services that they provided you.
In the case of University of XXXX, its pretty clear what you need to do, which is to file a Borrowers Defense Against Repayment Application stating that XXXX defrauded you by convincing you to take out student loans to pay for their higher education programs because they falsely advertised inflated graduation rates and job placement stats.
Essentially, youll be accusing the school of false advertising, in that youre saying you wouldnt have attended the school ( and thus never would have borrowed the student loans ), had you known that University of XXXX graduation rates and job placement rates were actually much lower than those that they advertised.
The really good news is that if your application is approved, your entire University of XXXX loan will be forgiven, and you may even qualify for a refund for any amount of money that you have already paid to the school or their parent company, the XXXX XXXX XXXX.
How to Support Your Borrowers Defense Claim When you file your Borrowers Defense claim, you need to make it very clear that youre suggesting the Department of Education provide forgiveness benefits for your University XXXX XXXX loans because they were only taken out in the first place thanks to the schools illegal activity.
In other words, you need to clearly state that you never would have borrowed the money if the school hadnt lied to you about something, or tricked you in some way, or made some sort of false promise that they didnt, or couldnt deliver on.
Pay close attention to this point, because its the most important of this entire post : in your application, you will need to clearly explain exactly what the school did to defraud you, otherwise youll be denied the discharge and will have to continue making payments toward your outstanding loan balance.
Read through the options below to see which one of these things University XXXX XXXX is accused of doing fits best with your specific situation, and then use that as your argument for why you deserve a discharge in your application.
XXXX is accused of some pretty terrible stuff, and the details of their problems emerged after a Whistleblower lawsuit from XXXX parent company, XXXX XXXX XXXX, became public knowledge when XXXX revealed details of the lawsuit in an SEC filing ( which tanked their stock, btw ).
University XXXX XXXX has been accused of submitting false information about its student aid statistics to the Federal Government, which allowed the school to qualify for additional federal funding that it never should have been able to receive.
false advertising behavior related to inflating graduation and job finding rates, because those seem like the things most likely to convince someone to take out loans for attending XXXX.
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| 07/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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SUMMARY : Edfinancial took my money back in XX/XX/XXXX but didn't reduce the amount they say I owe them by the corresponding amount. Effectively, they've stolen {$3600.00} from me ( and will steal more in interest and demands of payment if this issue isn't resovled by the end of the student loan interest Pause ).
DETAILS : XXXX XXXX XXXX - Made a {$3600.00} payment on one of my student loans.
XXXX XX/XX/2023- Edfinancial ( the loan servicer ) switches me from their old online portal to the new online portal.
XXXX XX/XX/XXXX - My bank recorded the payment as having gone through. But neither the old or new Edfinancial portals showed any record of the payment ( or corresponding drop in what I owed on the loan ). I called to complain and was told that the error was due to the switch between the old and new portal on the same day as my payment and that it should be fixed within 30-60 days.
XXXX XX/XX/XXXX - Made a payment of {$3500.00} that immediately displayed on the new Edfinancial portal.
XXXX XXXX XXXX XXXX Emailed Edfinancial asking them for confirmation of my payment and loan balance.
XXXX XX/XX/XXXX - Received email response from Edfinancial stating that failed to confirm either of those things but which said that problems like this took 60-90 days to resolve ( an extended timeline ).
XXXX XX/XX/- Emailed Edfinancial again, pointed out that their email had not answered any of the questions I asked in my first email. Once again requested written confirmation of my loan balance and confirmation of payment.
XXXX XX/XX/XXXX - Called Edfinancial twice. Asked about status of my issue. I was told that it could take 90 days or more to resolve the issue. Requested verbal confirmation of the amount I would owe to pay off the loan. Was told that they could do this over the phone. Once again requested written confirmation of my loan balance and confirmation of payment. Was told that any written loan balance confirmation would simply restate what the website reflected. My second call was solely to request a supervisor callback ( as they will not do this in real time ). Was told to expect a callback in 3-10 business days.
XXXX XX/XX/XXXX - Received email from Edfinancial stating that since I'd spoken with a representative more recently than my last email, they considered my question answered.
XXXX XX/XX/- Emailed Edfinancial back ( this time using very blunt and angry language ) that neither the phone call they mentioned nor their last email actually answered my questions. I told them that I considered their actions tantamount to stealing my money and requested either a refund of my XXXX XX/XX/XXXX payment or correction of my loan balance on the website.
XXXX XX/XX/XXXX - Received email from Edfinancial stating that " I have also submitted an escalated request to the servicing department to have the payment history detail, including the current balance, sent to you. '' XXXX XX/XX/XXXX - Made a payment of {$3600.00} that immediately displayed on the new Edfinancial portal.
XXXX XX/XX/XXXX - Called Edfinancial again. Mentioned that it had been 63 days since my XXXX payment ( past the original timeline they mentioned the fix would take ). Was told that customer service reps had been told not to specify any timeline for financial transaction corrections. Asked why I never received a supervisor callback ( which I'd requested on XXXX XX/XX/XXXX ). Callback was scheduled for XXXX XXXX. Asked for a status update on my problem. Was also told that the holdup was on the federal government 's end ( which makes no sense since the government does not manage Edfinancial 's website ). I then formally asked them to refund the {$3600.00} payment so that I could simply pay it again and have it properly recorded. They told me that this would take even longer than waiting for them to record the payment. I withdrew my request.
XXXX XX/XX/- Finally received supervisor callback. Was told that my request to have my payment properly recorded was in " emergency status '' as of XXXX XX/XX/. Then they blamed the government again.
I asked told the supervisor what would happen if Edfinancial does not correctly record my real loan balance by the time interest starts accruing on the loan again. They said they would start charging me interest on the full listed ( and incorrect ) balance ( despite knowing full well that I'd made the {$3600.00} payment in XXXX ). They would also demand that I make payments on time, even if I paid off the rest of what I actually owed on the loan. They said this would be " refunded '' at some unspecified point in the future.
As of today ( XXXX XX/XX/XXXX ), the XXXX XX/XX/XXXX payment of {$3600.00} is still not recorded on either the old or new Edfinancial portals. I have 100 % confidence that this issue will NOT be resolved before the end of the student loan interest pause and that Edfinancial will continue to blame the government for its inability to properly record the transaction that resulted in their taking my money from me but failing to reduce the amount I owed on my loan.
Please help.
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| 05/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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During my second year of college I was confronted with a reality that forced me to consider my future from an entirely new perspective ; my father was diagnosed with a XXXX XXXX that required XXXX XXXX and would render him bedridden for nearly a year. As a result of this medical hardship, my family would also be forced to close the plumbing business that my father and grandfather operated for over 30 years. Fortunately, my parents continuously maintained an emphasis on my education and I never lost sight of the light at the end of the tunnel. The next few years were very tough, but with funds available to me through the federal student loan program I was able to scrape by, earn my degree and pursue a promising career that would eventually provide financial security for both my family and myself. Without this financial assistance my education would have been stymied by the costs of tuition, and my story would have likely turned out very differently.
Something I never take for granted is how special the loan program is ; despite having no collateral, no co-signer, no credit history and no source of income, I was able to acquire low interest loans to finance my education. I realize that the satisfaction of my debt allows the program to continue funding the same life-changing opportunities for others who need financial assistance completing their education. Immediately upon getting my first job I established an account for the sole purpose of managing my student loans. I configured the auto-payment function to draw from this account and then slightly overfunded the checking account in order to build up a cushion in case of a rainy day. This process of earmarking the required amount directly into this dedicated account continued steadfastly for the next 8 years with only a few exceptions. During that time I paid my initial balance of $ XXXX down to just over $ 4k. In the summer of XX/XX/XXXX I realized that I had not set up my direct deposit properly when I switched jobs and had missed one of my payments. I quickly made the payment and linked the new bank account to the student loan auto-payment system online. Unbeknownst to me at the time, I failed to set this new bank account as the default account from which the payments were made. Exacerbating this mistake was the fact that I had not updated the email address on file to the main one that I established several years ago for my professional correspondence. However in my mind there was no reason to doubt that payments were continuing on time and without interruption. I had no reason to suspect otherwise.
During XX/XX/XXXX I accepted a position that had been vacant for several months ; with expectations of the company being sold, there were a great many tasks that needed my attention within an extremely limited timeframe, but I was excited at the opportunity to showcase my abilities. Thinking that my financial commitments were undoubtedly being met, I was oblivious to my mistake until I began the process of closing on a house in XX/XX/XXXX. While this entire debacle is of my own doing, the timing of the negative reporting was nonetheless tragic for me. It occurred immediately after I received the pre-approval to purchase a home, something I had been dreaming about and saving-up-for for over a decade. Despite immediately bringing the account current it was several days too late and the damage had already been done. Since a separate loan was disbursed each semester, this missed payment resulted in six negative reports that effectively shattered my credit score and postponed my dream of home ownership. Ironically, habits that reflect my financial self-discipline will actually be a significant hindrance to the recovery of my credit score. Due to the financial realities I experienced at an early age, I have abstained from using revolving lines of credit. In fact prior to these delinquencies the biggest area of concern on my credit report was a lack of payment history ; something I am in fact very proud of.
An additional concern has recently emerged that has instilled an overwhelming sense of anxiety in me. As was expected, my company was successfully sold and is currently in the process of transferring ownership to the new private equity group. As is the case with any sale or merger there exists a possibility that my position either becomes obsolete or redundant, forcing me into the job market. Credit checks have now become as routine a part of the hiring process as background checks and drug screenings, and are particularly taken into consideration in my line of work due to the sensitive and confidential nature of some of the work I do ( XXXX XXXX XXXX XXXX XXXX XXXX ). The thoughts of a derogatory credit report negatively affecting my job search, and consequently the career that I have worked so tirelessly to nurture, terrifies me. The associated stress has kept me up throughout the night on several occasions over the past month.
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| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Beginning total loan balance in XX/XX/XXXX {$97000.00}. At this time loans were named XXXX XXXX. ) On XX/XX/XXXX Interest paid on all loans XXXX {$4000.00} Paid all interest on loans XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX paid in full {$920.00} Loan group XXXX paid in full {$3600.00} Loan group XXXX paid in full {$3500.00} Total Paid Total original balance on XX/XX/XXXX {$97000.00} ( see exhibit A ) Minus payment made on XX/XX/XXXX {$12.00}, XXXX ( see exhibit B ) New balance {$85000.00} 2a. ) On XX/XX/XXXX debtor attempted to make full payment on loans XXXX and XXXX ( XXXX {$830.00} + G $ XXXX {$1500.00} ). Payment did not go through. Debtor noticed a discrepancy on statement. Interest balances were not zeroed out for several loans including XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX ( see Exhibit A ). Debtor called EdFinancial Services requesting correction. Debtor informed that a request was placed and debtor would have to wait for account to be reviewed.
b ) XX/XX/XXXX Debtor called again to follow up- no update. Debtor notified that account was under review and debtor would have to wait. Debtor also notified EdFinancial Services of the following discrepancy.
c ) XXXX Debtor noticed an additional discrepancy on the account and notified EdFinancial Services XXXX The account statement revealed that {$8100.00} was applied to principal. The total amount paid for loans B, C, XXXX on XX/XX/XXXX was {$8100.00}. Difference = {$3.00}. Additionally, the amount applied to interest was {$4000.00} instead of {$4000.00}. Difference = {$3.00} ( See exhibit C ).
On XX/XX/XXXX EdFinancial Services moved the account to a new student loan servicing system.
loans were re-named XXXX original loans XXXX XXXX XXXX were not included in transfer as they were paid in full XXXX XXXX = XXXX ) Initially XXXX loans- now XXXX existing loans show in new system Debtor spent hours on hold and made numerous calls to EdFinancial Services between XX/XX/XXXX and XX/XX/XXXX XXXX resolution an was told that Debtor would have to wait. In XXXX, Debtor frustrated that so many months had passed without resolution, Debtor demanded to speak to an account supervisor or manager.
On XX/XX/XXXX Debtor spoke with numerous people at EdFinancial Services however, only one was a helpful and competent individual named ******. ****** was very knowledgeable and looked at the account in-depth understood the issues and attempted to address and rectify them. It appeared that somehow the amounts applied to principal and interest were switched and applied backwards. ***** submitted a request to correct the account and very specifically indicated what needed to be done. I did not receive a copy of this or any request to rectify and I do not recall asking ***** specifically for it. They were the only person who appeared to know how to do their job.
3a. ) On XX/XX/XXXX Debtor received repayment letter in mail from EdFinancial Services informing debtor that loans XXXX were scheduled to begin repayment with the first payment due on XX/XX/XXXX. However, according to https : //studentaid.gov/announcements-events/covid-19 interest would resume starting XX/XX/XXXX. This same letter received on XX/XX/XXXX indicates that there is an outstanding interest balance on the following loans : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX totaling {$770.00}. This amount should be {$0.00} ( For specific interest amounts see Exhibit D page 3 ) Furthermore this letter indicates that the monthly payment is {$790.00} and that the principal unpaid balance was {$74000.00} instead of {$85000.00}. Difference = {$11000.00} ( see Exhibit D ).
b. ) On XX/XX/XXXX Debtor logged onto the EdFinancial Services website noted yet another discrepancy indicating that {$990.00} was the monthly payment amount due not {$790.00} Difference = $ XXXX.
c. ) On XX/XX/XXXX The EdFinancial Services website reflects a balance of {$85000.00} Actual balance should be {$85000.00} Difference {$130.00} that was paid and is not reflected in current balance-MISSING.
On XX/XX/XXXX Debtor called- and never received a call back from EdFinancial Services On XX/XX/XXXX debtor called again at XXXX. Call was returned at XXXX the line rang once and EdFinancial Services abruptly ended the call upon pick up. Debtor called again at XXXX and waited on hold for over XXXX hours ... Is still waiting on hold.
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| 09/29/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I.
Payments are missing from my account from XXXX ( " missing payments '' ).
A. Background The loan servicer at the time those payments were being made was XXXX ( XXXX ). However, after XXXX stopped serving federal students loans, my loans were transferred to Edfinancial. I discovered this error when I requested my payment history from XXXX prior to the loan transfer. I attempted to have this fixed with XXXX directly, but they never did, transferred my loans, and now I can't even contact XXXX since they no longer service any federal student loans. I reached out to the Dept. Of Education ( " DOE '' ) to resolve this, with no action, along and was advised that I had to take this issue up with Edfinancial ( " EdFi '' ) since, as my loan servicer they had all that info. DOE assured me that EdFi would have my entire loan history, including payments, which dates back to 1995.
B. Attempts to Resolve with EdFi I managed to reach a customer service representative through EdFi ro explain the missing payments and was advised to upload proof of payments on their web portal.
I've combined and gathered all the pertinent bank statements to upload to their portal ( see attached ), however, their portal will NOT allow me to upload them. When hitting " submit '' the upload will just hang, and eventually I get logged off the system due to inactivity. I've double checked that my files meet the size and type allowance. I've attempted to upload it on several PCs, mobile phone, on different internet connections, yet the result is the same. It does not allow me proof of payment.
I know this isn't an isolated incident, as the exact same thing happened when I try to upload proof of my name change. Name change proof is VIP as it is the only way to successfully link your records with the IRS to verify income.
I have also tried to repeatedly call Edfi. I've been meet with a 5 hour, 58 minute hold time without reaching a rep. Each time I call ( several attempts, totaling over 5, over the last three weeks ), I've been placed on hold for at least 2 hours. I use the option to " hold my place in line and we will call you back '' advised that the call may not come until 24 hours later. USING THIS OPTION EACH TIME, EDFI HAS NEVER CALLED ME BACK ONCE.
I attempted to email them with my missing payment issue. Edfi 's email system is very rudimentary however. It is a fillable form with a character limit that does not allow you to send an attachment. The only way I can upload proof per Edfi is through its upload portal, which is not working, as stated above.
I will also point out, that Edfi portal to upload records, is limited, and that you can only upload records by being forced into a few categories. The feature to upload bank statements or canceled checks is further mystified by the fact that EdFi doesn't allow you to explain what you are uploading. How is Edfi supposed to figure out based on random bank records it is receiving, that I am trying to dispute missing payments when I can't even point that out on its upload feature?
Finally, I have submitted an email to Edfi through the portal, which doesn't show up anywhere as being sent, you receive no confirmation it was sent, and you receive no automated resonse that it was sent.
Indeed, Edfi notes the following disclaimer when showing me info on my account on its website : " When your loan was transferred to Edfinancial, we received the following historical transactions. However, we do not have the full details of these transactions from your prior servicer. Please contact us for information on any prior payment history that is not reflected here. '' I have been trying to contact Edfi. Over and over again, and I simply can't get in touch them at all, even through I've exhausted each available option.
C. Conclusion This cyclical inability to ( a ) speak to a representative by phone, ( b ) avail myself to any of the alternative contact methods simply to try and get info over to Edfi to correct my payment history is unconscionable.
I am being assessed interest now based on an incorrect amount that does not account for those missing payments. I have lost qualifying payment months based on this egregious bookkeeping error. The fact that the Fed Govt willingly allows this to continue happening to millions of borrowers with no accountability or recourse or remedy to the borrower simply can not stand.
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| 04/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My federal student loans recently transferred from XXXX XXXX to EdFinancial. I have been fortunate to be able to keep making payments during this period of 0 % interest. This has been helpful for my financial well-being, given the large percent of my loans were assessed a 6.5-7.2 % interest rate despite being federal government loans. Frankly, that's predatory but I digress.
While it took some time and fighting, XXXX was allocating my excess payments based on my specifications. It was very easy to go into XXXX 's system and target excess payments to my highest interest rate loans. This allowed me to only pay the minimum on the loans with a modest 3.5 % rate, but focus on the 7.2 % and 6.55 % loans.
My loans were transferred to EdFinanical last month. This took some time and I had to make the XX/XX/2022 payment manually, which is understandable. EdFinancial had my account for XX/XX/2022 's payment set up to pay the extra {$1700.00} I had allocated when the loan was at XXXX. However, there was nothing in their online loan portal indicating how they planned to allocate this excess {$1700.00}. Knowing that these loan servicers are poorly run, I reached out through their email system. I received a response that did not answer my question - meaning, the representative did not explain how my payment would be allocated. But I was advised I could give them " special instructions '' on how to allocate the payment. I responded that my " special instructions '' were to allocate payments the exact same way XXXX had been doing prior to the transfer.
I received no response, so today I reached out again using a live agent in EdFinancial 's chat feature. This person told me that the excess loan payment would automatically be allocated equally across all of my loans. This is the opposite of how it was with XXXX. EdFinancial claims their " system '' is not set up to let excess payments target specific loans, other than for me to go in and make manual payments where I have to check " no '' to the 7 loans I do not want to pay and then I can target a payment to the one I do want to pay extra to.
I was then advised they could put a " special note '' in my file to allocate payments, but frankly at this point I would not trust this company to water my houseplants much less with my money. It seems safer to use my valuable time to manually make excess payments myself to a specific loan than rely on EdFinancial to do so.
Most borrowers probably would not have done the digging I did, and would have assumed that the payments will be allocated the exact same way as their prior servicer. I only did not make this assumption because I know these servicers are overwhelmed given the servicer change alongside the upcoming reinstatement of mandatory payments. While many are not making payments now, there are borrowers who are working to pay down their loans while all payments go to principle. EdFinancial is setting their system up in a way that will lead many people to pay more in interest than they otherwise would have by ignoring payment orders it inherited from XXXX XXXX. This seems like a flagrant violation of the law surrounding unfair, deceptive, or abusive acts or practices. At minimum, EdFinancial should have communicated clearly that my excess payment would NOT be allocated exactly the same as the instructions I gave to XXXX XXXX so I would be aware of this. I should also have received proactive communication about how I COULD continue to accomplish my goal using their limited, outdated systems. Instead, all communication was generic and no notices I received would have alerted me to the fact that they would allocate my excess payments equally across all loans.
I hope this is looked into and addressed. If nothing else, EdFinancial needs a better system if it is going to be servicing federal loans. In a world where the US government is charging rather obscene interest rates, if they can not allow borrowers to target loans based on interest rate, then they do not have the tools for the job they contracted themselves for.
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| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I wanted to speak to EdFinancial services about my loans and first had questions about the fact I did not see the approval for reduced payments based low income driven reduced payments. I had filled this out on FAFSA and was granted via FAFSA yet EdFinancial did not reflect this. I did get someone on the phone earlier in the summer about this and she told me she would " look into this '' and I never got a call back or an email. Then I found a way to pay the loans but in order to pay I need to provide the payer of the loans with the information to pay in full, the amount and information for electronic transfer required by banks. This is when I could no longer get in touch with EdFinancial at all. They had long hold! I waited for many hours ( 3-5 and more hours ) just hoping they would answer. I would keep my phone on while I was working or driving or anything. Other days I signed up for the call back and they promise to give a time they will call back the next day at a certain time. I did get one call back but after waiting for the call back and it didnt come, until 3 hours late, I was literally getting my hair cut and not on my computer so they could not help me, let alone hear me!! They said they would call back and gave me a time frame. I made sure I was available and on my computer. I waited but no call came back. I started over again, holding for hours. They were then stating on their recording they had 24 hour hold times!!! I kept putting in for a call back. Once I saw the call back come in and drop immediately. No one was there, no call came through. I think they just called and hung up for some reason? It was also a good week later than my call back. So, my point was that I was trying to pay the loan in full before the XXXX XXXX deadline but EdFinancial would not help me with the payment process. By not responding or providing the info via email or phone they essentially refused to assist me in the loan repayment. I didn't want to have a paper check sent in the mail for nearly $ XXXX as this is not safe and not advised by the bank either, but then I had no choice. The payor could only use XXXX. Although I was ready to get the payment done and paid in full electronically, I was unable since EdFinancial did not respond/refused to help. So, to avoid more interest the check was sent in the mail in XX/XX/, for approximately {$98000.00}, which was the total balance on the account in XX/XX/2023. It took awhile to get there and unfortunately was not received, opened and recorded by EdFinancial until XX/XX/XXXX or XXXX, and then applied to the account which then left a balance of about {$110.00}. So EdFinancial applied yet another month of interest since due to postponed assistance. Well actually it was XXXX assistance. They have NEVER offered help! I only had any interest ever because of the lack of help and response from EdFinancial. I already did make a complaint with U.S. Department of Education 's office of Federal Student Aid in XXXX and have a case number, XXXX. I have only received a confirmation and a case number they received the feedback and no other response. At the same time I called and spoke to Customer Service at EdFinancial who would not speak to me about my complaint or resolution, but took the complaint at the time of the call and someone did actually call me back finally in the first week of XXXX! He was rude and denied that EdFinancial refused to help me in making a timely payment although he agreed their services was overwhelmed for several months. However he refused to agree that they did not call me back or that they had unreasonably long hold times or to acknowledge no help on email.
He simply said I owe the current balance and that it would not be made a XXXX balance without payment.
I would like for EdFinancial to make my amount a XXXX balance since I went above and beyond any reasonable expectation to contact them and receive their help. They were not available to help me and it is their fault they did not receive they payment as I needed their help and they refused.
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| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX ( XXXX ) XXXX XX/XX/2023 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Subject : Formal Complaint Against EdFinancial Services Dear Sir/Madam , I am writing to file a formal complaint against EdFinancial Services regarding my parent plus loans. My name is [ Your Name ], and I am making payments under my father 's parent plus loans.
I made a call to EdFinancial on XX/XX/2023, at XXXX PM, with a request to have a substantial payment of {$20000.00} applied specifically to the interest on these loans. My intention was to expedite the repayment process and potentially consolidate the loans in the future. To ensure there was no confusion, I reiterated this request multiple times during the call to the EdFinancial agent.
The agent I spoke with assured me that my request could be accommodated and subsequently applied my payment to my account. However, it soon became evident that the funds were not allocated as per my instructions. Instead, over {$18000.00} was applied to a single loan, while the interest on all the loans remained untouched. Only a smaller payment of {$3000.00} was allocated to the interest, a payment that I had made separately.
Recognizing this error, I submitted a complaint via the EdFinancial website on XX/XX/2023, expecting a response within 4-5 business days. Regrettably, I did not receive any response or acknowledgment of my complaint.
On XX/XX/2023, I made multiple attempts to contact EdFinancial by phone ( at XXXX PM and XXXX PM ) but was unable to reach a representative. The following day, I finally received a call back at XXXX AM, only for the call to be abruptly terminated. I promptly requested another call back at XXXX AM on the same day. Despite my persistent efforts, I was unable to connect with a representative who could address my concerns effectively.
After weeks of attempting to resolve this issue, I managed to speak with an EdFinancial agent on XX/XX/2023. During a 37-minute conversation, the agent assured me that a supervisor had approved the expedited correction of my payment allocation to the interest. I was informed that this process would take 5-7 business days. However, even after two weeks had passed, no changes were made to the allocation.
I continued my attempts to contact EdFinancial for resolution, but encountered repeated call hang-ups and unresponsiveness. On XX/XX/2023, after waiting for over 4 hours for a callback, the agent disconnected the call with no follow-up, demonstrating a lack of accountability and professionalism.
I would like to highlight that, during a call on XX/XX/2023, at XXXX AM, with an EdFinancial agent, the agent hung up after 15 minutes into the call. This was following my previous attempt on XX/XX/2023, at XXXX PM, to request a callback. During the call on XX/XX/2023, the agent informed me that no action had been taken, and no request had actually been filed on XX/XX/2023, despite the agent from that day claiming she had requested an expedited resolution.
I believe that EdFinancial Services ' handling of my payments is not only unprofessional but also raises serious concerns about the proper allocation of funds on my parent plus loans. Their negligence has caused significant delays in my repayment efforts and has impacted my financial well-being. In addition, it is important to note that my daughter had provided her bank information for these payments, which further underscores the mishandling of funds by EdFinancial.
I kindly request your intervention in this matter to ensure that EdFinancial Services rectifies the situation promptly and efficiently. Additionally, I urge the CFPB to investigate the practices of EdFinancial Services to prevent further mishandling of borrowers ' funds.
Enclosed with this letter, please find copies of relevant documentation, including call records and any correspondence with EdFinancial.
Thank you for your attention to this matter. I appreciate your assistance in resolving this issue.
Sincerely, XXXX XXXX
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| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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As a federal employee, my employer has offered to pay back my federal student loans. My HR person said I needed to get XXXX form filled out by my financer, which should take a couple weeks, and then they would begin payments. On XX/XX/XXXX, I submitted my required form on the portal for EDFinancial. About XXXX weeks later I called for an update and the customer service lady told me I submitted a " blank document ''. I asked why I was not notified and she said I need to sign up for digital correspondence if I wanted to receive email updates. That all seemed weird to me but I signed up for email updates and then submitted the form again on the portal, double and triple checking it was not blank. A few weeks later I call back again for an update. The customer service lady again tells me I submit a blank document. I told her I was positive I did not and this must be an issue on their part. I again was not sent an email notification about it though. She then extends me ED Financial customer service email and their fax number. She tells me to submit those there and I should receive them back in a couple weeks. I submitted both forms that way but the fax kept coming back undeliverable. Finally, on XXXX I get a response from the customer service email saying they received my form and will respond shortly. I email repeatedly over the next couple weeks to check the status and I do not receive a response. I call the customer service number again on XX/XX/XXXX and the lady on the phone checks my case and tells me the form was just processed today and I will absolutely receive the form in my email by XX/XX/XXXX. On XX/XX/XXXX I still did not receive a form. I call the customer service number the next day, I have to wait for XXXX hours to get a call back, and the lady tells me the form was sent to my email. I assure her it was not sent to my email, that I check my inbox and spam folder every day since XXXX for this form because now it was XX/XX/XXXX and payments were resuming. She tells me to hold and then ends the call. I then join the queue for the customer service phone number again and I have to wait until the next morning to receive a call. I speak with a man who says the form was sent to my email and I tell him it was not sent to my email and please help me receive this form. He tells me to hold and once again the calls end. This is on XX/XX/XXXX. Clearly, the customer service line is not set up to provide assistance and now past XXXX student loan payments had resume and my financer was negligently ignoring me. At this point, I had sent over a dozen emails since XXXX when they confirmed my form was being processed and received no response. The support chat bot on their website is AI and could not understand my request. I then reached out to my Congressional Representative to reach out to them and the Dept. of Education because ED Financial had no other routes and that case is still pending. Since then, I received an email on XX/XX/XXXX from ED Financial saying they sent me the form on XX/XX/XXXX to my email. They did not send me any form to my email. I check every single day and it was not there. And that was the only response they sent me and of course after I responded and said they did not send it I will not hear a response for another 2 months. At this point, I have missed out on {$2500.00} worth of student loan payments. That type of repayment is life changing and ED financial has given me the run around until payments have no resumed. I can not afford these payments because I accepted a salary knowing my employer would cover these payments but ED Financial has ignored me since June. Additionally, this form is a 1 year contract with my employer that has been pushed back 6 months due their lack of customer service and a reasonable outlet to correspond with them. All I need is the XXXX form and they will not send it to me. {$2500.00} is what they have prevented me from paying and it should not be legal for a financer to ignore people.
|
| 04/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I sent out an affidavit to XXXX and EDFINANCIAL for them to remove the information on my credit report Under Title 15 USC 6802- Obligations with respect to disclosures of personal information, ( b ) OPT OUT ( 1 ) IN GENERAL A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
EDFINANCIAL did NOT clearly and conspicuously disclose to I, consumer in fact, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to XXXX Or any such third party.
I as a consumer have the right to opt out of having this information reported. I as a consumer was NOT given a opportunity to opt out before the time that EDFINANCIAL disclosed information to XXXX & I wasnt given the opportunity to direct that such information not be disclosed to XXXX or ANY OTHER Third Party. I as a consumer Was NOT given an explanation of how the consumer can exercise the nondisclosure option.
Under FCRA, 15 USC 1681a ( d ) ( 2 ) -EXCUSIONS the term consumer report any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device. Under Truth In Lending Act, 15 USC 1602 ( l ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. EDFINANCIAL Used my Social Security Card & Identification card to open XXXX said account/s and these two cards were used by EDFINANCIAL for an approval of a extension of credit. These two cards are Credit Cards under Truth in Lending Definitions. 15 USC 1681a ( d ) ( 2 ) says the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card & Therefore All Accounts with EDFINANCIAL are to be excluded from I, XXXX XXXX XXXX report.
XXXX has violated the My consumer rights in accordance with TITLE 15 USC 1681b. 15 USC 1681b ( a ) ( 2 ) which states that a consumer reporting agency may furnish a consumer report in accordance with written instructions of the consumer to whom it relates. I as a consumer in fact have NEVER given XXXX Any written consent or instructions to report anything on My consumer report nor to furnish a consumer report and communicate any personal information with any other third party agency. NO CONSENT MEANS IDENTITY THEFT. I, Consumer in fact, demands that XXXX provide documentary evidence of the affiant 's wet ink signature stating otherwise.
n accordance with 15 USC 1681a ( e ), a investigation on a Consumer Report means in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer and such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer.
I, consumer in fact, demands XXXX shows documentary evidence of the method of verification XXXX, XXXX, XXXX used to verify the reports on My consumer report pursuant to TITLE 15 USC 1681a ( e ). Include the exact names, addresses and dates of everyone interviewed.
|
| 11/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have parent plus student loans through Edfiancial. I was hurt at work on XX/XX/XXXX and haven't worked since. I'm XXXX now. In XX/XX/XXXX I applied for a XXXX discharge of my student loans. While I was waiting on that to go through I saw that the payments I made to Edfiancial from XX/XX/XXXX till now could be refunded back to me. I made {$7600.00} in payments during that time period. I called Edfiancial on XX/XX/XXXX to get the payments reimbursed back to be. Edfiancial tried to say US Department Of Education was responsible for refunding payments. I called US Department of Education the same day and they informed me that Edfiancial is definitely responsible for repayment. I called Edfiancial back and they agreed and put me in for the repayment of {$7600.00}.
Called Edfiancial on XXXX to find out the status of refund. Was told it was up to the US Department of Education 's timeline when i would get reimbursedthe payments. Called US Department of Education that same day and was told Edfiancial was wrong and it was up to Edfiancial when they refunded my payments since I made the payments to them.
I was approved for the XXXX discharge on XX/XX/XXXX. My student loans were transferred to XXXX. I never made a payment to XXXX. All my payments were made to Edfiancial.
Called Edfiancial on XXXX and was again told my request for reimbursement had been processed but was waiting on XXXX Department of Education 's timeline before they would put the money in my account.
Emailed Edfiancial on XXXX and was told again it was on the US Department of Education 's timeline.
Emailed Edfiancial on XXXX and was emailed back on XXXX and told it was up to XXXX to refund the payments.
Called Nelnet on XXXX and was told every payment made after XXXX was under the XXXX discharge but Edfiancial was responsible for refunding the payments. And all payments made from XXXX to XXXX were under the student loan forgiveness and Edfiancial was responsible for refunding those payments too. All the payments I made, totaling {$7600.00}, were made between XX/XX/XXXX and XX/XX/XXXX.
Called Edfiancial again on XXXX and was told XXXX was responsible for repayment. Told them what XXXX said and the associate I talked to talked to her boss and told me her boss said XXXX was responsible. I told her according to the US Department of Education and XXXX that the payments were made to Edfiancial they were responsible. I asked to speak to a supervisor and was told a supervisor would call me back in XXXX to XXXX hours.
Edfiancial supervisor called me back XXXX around XXXX. He told me Edfiancial isn't responsible for the refund. That they were responsible up until the loan was transferred to XXXX on XXXX but weren't anymore. I told him it did make any sense since all {$7600.00} in payments from XXXX till XXXX were paid to them. Edfiancial said they aren't responsible.
Called XXXX back XXXX around XXXX. Explained what Edfiancial told me. She told me since I paid Edfiancial that Edfiancial was responsible. I agreed but asked what to do. She gave me the Federal Student Loan Debt Relief number of XXXX.
Called Federal Student Loan Debt Relief around XXXX. Agent didn't know anything about what to do. Tried to transfer me to someone else. Phone hung up. Called back. Phone hung up again. Called back. Hung up again. Called back. Transferred to XXXX loan discharge department. The loan discharge department representative talked to her supervisor and assured me that since all the payments were made to Edfiancial that, by law, Edfiancial was legally responsible to refund the {$7600.00}. They gave me the number XXXX ( XXXX ) XXXX for The Consumer Financial Protection Bureau. Tried to call today XXXX but you are closed for XXXX XXXX. So I emailed you and plan to call on Monday. Please advise me what I should do to get Edfiancial to pay back my payments that by law they are required to do.
|
| 10/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I HAVE A STUDENT LOAN THROUGH ED FINANCIAL SERVICES SINCE XXXX XXXX THROUGH THE PRESENT. I AM HAVING ISSUES WITH MY ACCOUNT AND GOING BACK IN FORTH WITH THEM REGARDING MISSING PAYMENT HISTORY ON MY ACCOUNT IS NOT GOING NO WHERE. I DISPUTED THIS THROUGH THE CREDIT BUREAU XXXX, XXXX AND XXXX XXXX AND STILL NOTHING. ITS BEEN GOING ON SINCE XXXX XXXX AND THEN I NOTICE ON XXXX OF MY CREDIT REPORTS IT WAS REPORTING INACCURATE INFORMATION AND I BEEN DISPUTING THAT ISSUE SINCE XXXX OF XXXX AND HERE WE ARE XXXX OF XXXX STILL IT REPORTING THE SAME INACCURATE INFORMATION. I HAVE SENT IN FAX TO THE COMPANY TO SHOW THE ERRORS ON MY CREDIT REPORTS, I UPLOAD DOCUMENTS TO SUPPORT MY CLAIM, I SENT EMAILS REGARDING THE ISSUE AND TALKED TO SEVERAL REPRESENTIVE ON THE PHONE ABOUT THE ISSUE AND I TALKED TO XXXX XXXX TIMES ABOUNT THE ISSUE AND IT FEELS TO ME THEY DONT REALLY GET IT OR THINK ITS NO BIG ISSUE. I M SORRY THIS IS A BIG ISSUE. THERE IS I AM MISSING A MAJORITY OF MY PAYMENT HISTORY ON XXXX OF MY CREDIT REPORTS. ON XXXX CREDIT REPORT THEY HAVE ACCOUNT THAT IS CLOSED BUT REPORTING CURRENT WITH A BALANCE. JUST RECENTLY THE CREDIT REPORT GOT UPDATED BUT THE ACCOUNT IS STILL SAYING DATE CLOSED. SO LET ME START WITH XXXX XXXX CREDIT REPORT .MY XXXX XXXX CREDIT REPORT GOT UPDATED ON XXXX XXXX XXXX BUT THE ACCOUNT BEEN CLOSED SINCE XXXX XXXX, XXXX. THE BALANCE ON THE ACCOUNT IS XXXX AND ITS SHOWING CURRENT. HOW CAN YOU UPDATED ACCOUNT AND I BEEN CALLING, FAX YOU STATING THIS ACCOUNT IS CLOSED ACCORDING TO MY XXXX XXXX CREDIT REPORT. EVEN XXXX XXXX SENT SEVERAL DISPUTES REGARDING THE STATIC OF THIS ACCOUNT AND STILL NOTHING. ALL I GET IS WE DID N T CLOSE THE ACCOUNT. JUST LET THEM KNOW. WELL I HAVE ACCORDING TO XXXX XXXX THEY JUST CANT OPEN THE ACCOUNT BECAUSE I SAY SO. THEY ARE THE LENDER THAT WHAT THEY ARE SUPPOSE TO DO. THEY ARE SUPPOSE TO UPDATED CORRECT INFORMATION ON ONES CREDIT REPORT. SECOND ON MY HISTORY I AM MISSING XXXX PAYMENTS HISTORY SINCE XXXX TILL THE PRESENT. ON MY PAYMENT HISTORY IT SHOWS A X FOR UNKNOWN FOR THE MONTHS I AM MISSING. THE RATING ON XXXX XXXX CREDIT REPORT IS PAY AGREE WHICH SHOWS OKEY ANYTHING ELSE ITS NEGATIVE RATING. ON MY XXXX CREDIT REPORT I AM MISSING XXXX MONTHS OF PAYMENT HISTORY AND IT DATES BACK TO XXXX XXXX TILL THE PRESENT. THAT IS HALF OF MY HISTORY ON MY REPORT. SO BASICALLY IT SEEMS TO ME THEY HAVE NOT BEEN UPDATING THIS REPORT AT ALL. THAT XXXX AND WE ARE IN XXXX SO THAT IS 5 YEARS MINUS THE HISTORY THEY HALF ADD. DONT THEY KNOW THAT IF SOMEONE MAKES A PAYMENT ON ACCOUNT ITS THERE JOB AT THE END OF THE MONTH THEY ARE SUPPOSE TO GET WITH THE BUREAU AND UPDATED ONES CREDIT REPORT. NOT JUST SOME OF THE REPORT BUT UPDATE THE WHOLE REPORT EACH MONTH UNTIL THAT LOAN ITS PAY OFF. I WAS INFORM THAT MY DUE DATE IS XXXX OF EACH MONTH ON MY STUDENT LOAN AND THEY UPDATED MY CREDIT REPORT ON THE 30 DAY OF EACH MONTH. SO IF THAT THE CASE WHEN I LOG ON AND LOOK AT MY CREDIT REPORT I SHOULD SEE EVERYTHING CURRENT FOR THAT MONTH REPORTING. DATE REPORTED SHOULD REFLEX FOR THE MONTH XXXX XXXX, XXXX, LAST PAYMENT RECEIVED SHOULD REFLEX AS XXXX XXXX, XXXX DATE OF LAST ACTIVITY SHOULD REFLEX AS XXXX XXXX XXXX. THEN WHEN I LOOK AT MY 81 MONTH PAYMENT HISTORY FOR THAT MONTH I SHOULD SEE A KEY FOR PAY AS AGREE SAYING CURRENT. WELL ITS NOT REPORTING ANY OF THAT. FIRST OF DATE OF LAST ACTIVITY IS SHOWING XXXX XXXX. IVE DISPUTE THIS SEVERAL TIMES AND IT COMES BACK VERIFY AND NO CHANGE. HOW CAN THAT BE. ON MY CREDIT REPORT IT SHOWS PAYMENT MADE SINCE BUT THE DATE OF LAST ACTIVITY STATES AS FOLLOW DATE OF THE LAST BILLING STATEMENT, THE DATE THE CONSUMER MADE A PAYMENT .THEN ON MY XXXX CREDIT REPORT DATE OF STATUS XXXX XXXX XXXX. WHAT IS THIS, IT STATES THE DATE THE CREDITOR LAST UPDATED THE ACCOUNT AND I AM MISSING XXXX PAYMENT HISTORY ON THIS ACCOUNT. IT SHOWS ND FOR NO HISTORY
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| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been having a really unpleasant experience with EdFinancial Services with the whole student loan refund process. My main issue with it has been how unclear they are with what to expect. It almost feels like they intentionally leave customers confused so they are discouraged to go through with the refund. I almost wish that I had not made any payments and just taken advantage of the no interest, but I personally hate owing money and I like to getting payments over with as soon as I can. Before I go on, I wanted to make it a point to stress that this has nothing to do with the customer representatives that I have talked to. They have both done a great job and I am starting to believe that they are just as clueless with this process as we are.
My first phone call to them was back on XX/XX/XXXX when I initially requested the refund. I paid a total of {$5400.00} back in full, but my first payment of {$200.00} took place on XX/XX/2000 which was before the XXXX cutoff date so it did not qualify for forgiveness. So I told her that I wanted {$5200.00} refunded so that I can apply for forgiveness right after. Without hesitation she said that they would send me that money. Although I knew that I had given her the right amount it just made me nervous that she did no research or confirmed to me that what I was telling her was correct. After that I asked her a few questions such as when I should expect the refund to be processed or if this anything else that I had to do. She had no answers for any of the questions that I asked her. Again, I don't think she was doing a poor job helping me, but she really did not know any of the answers to my questions. The last thing that she told me was that I should expect a check to arrive at my house but she did not know when or when my loan would be re-opened so that I can apply for the forgiveness. Since then, I have just been very nervous about requesting the refund. I received no confirmation of the transaction through email or text or anything so I feared that the request did not go through.
The uncertainty just kept making me nervous so on XX/XX/XXXX I decided to call back to get an update. Fortunately, the rep the helped me did confirm that the request I had made was on file so that made me feel a little better. I asked her some of the questions I asked the first time around with the hopes that she would have more answers but I still did not get much. Just like the first time, I was told they are getting high volumes of requests and that there isn't really a timeline of when to expect it to happen. This time she did say my refund would go back to electronically, which is preferred, but the first rep told me that a check was going to be sent so that's another thing that I am not sure about now. So it did feel encouraging to know that my request wasn't forgotten or ignored but I am still in the same situation with the uncertainty.
I've gone online to see if others have had the same issues with EdFinancial and it looks like this has been a pattern with many of their customers. It is very disappointing to have to go through all this especially knowing that the customers of other servicers have been getting their loans reinstated in a matter of a few weeks. Right now I am honestly more concerned about my loan reinstating than getting the actual refund so that I can apply for the forgiveness and eliminate much of my concern. I don't want to deal with any potential interest charges that can come from waiting too long. This is something in my current situation that I would like eliminated so it would be nice if I can get EdFinancial to reinstate my loan soon. Hopefully, this helps customers going through the same issue in the future as well.
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| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have submitted this complaint once already under the commplaint # XXXX. However, as of XX/XX/XXXX I received I letter from your team post-marked XX/XX/XXXX that due to certain information presented in my original submission, you believed that it was filed under false pretenses by somebody else and took the liberty of closing it for my protection. I am submitting the exact same complaint again, with minor additions, because I, the loan holder, did in fact mean to submit the first one and would like it resolved. Perhaps the confusion is that I am submitting this under the last name " XXXX '' when my loans are under the name " XXXX, '' but that is because I got married in XXXX and changed my name. The social security number, email address, and phone number are accurate to my current account. My original FSA account was made under the email XXXX, but because that email has been deactivated long ago I have since updated it to match the XXXX address given in this complaint. Please keep this complaint open until resolved and contact me directly via email or phone if you have any concerns over it being fraudulent. I would be happy to verify its validity. Now, onto my issue regarding my student loan refund request.
On XXXX, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the new of President Biden 's loan forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the student loan freeze that started in XX/XX/XXXX up through XX/XX/XXXX. I went ahead and asked them to do that and was shocked when I was told that it would take them 150 days to process my request and another 150 days to issue my refund. I was a Pell Grant recipient and would be eligible for the max {$20000.00} of loan forgiveness, and during the freeze from XX/XX/XXXX to XX/XX/XXXX I made almost {$8000.00} in payments.
It seems as though Edfinancial is the only student loan provider with these outlandish wait times. I understand that XXXX and XXXX XXXX, as two examples, are estimating a 3-8 week wait time for their students and I know that students of those loan providers are already seeing their loans reflected on their accounts. What's worrying to me is that the application for forgiveness starts in XX/XX/XXXX and Edfinancial supposedly will not be processing anybody 's refund requests in time for anybody to receive forgiveness. They are stating that our loan balances will not be reinstated until the refund is processed, which won't be until XXXX at the earliest for them. The interest rates and payments will have resumed by then.
As of XX/XX/XXXX, I did receive confirmation via their chat function that my request had been put through, but they have no idea how long it will take to actually process and can give me no further information than that. They told me on the phone that they would not be able to send me an email confirmation stating that my request for a refund has been submitted. I have also contacted EdFinancial twice via their chat function confirming that my request has been put through, but they still have no idea what their timeline of processing will be. I realize that Edfinancial must be overwhelmed by the influx of calls they are receiving about this very issue, but it is very concerning to me that they are estimating this whole process to take almost a year when many other student loan providers are able to accommodate significantly faster turnaround times while operating at the same volume as Edfinancial. I know that I'm not alone in concerns over refunds being processed in time for XXXX and would like some assistance in making sure that this process is pushed along properly, as other providers have no trouble doing.
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| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I called Edfinancial Services because I received my notice for Student Repayment on my {$16000.00} loan which indicated that under the new SAVE plan, my monthly repayment amount was going to be {$570.00}! I immediately called and waited on hold for over an hour to find out how this was possible- I was told that there may have been a calculation error, or my income capped out and didn't actually qualify for the SAVE plan. I asked to switch to a new plan as this amount is absolutely not possible for me to pay that amount - plus, it would result in me paying off my loan in under 5 years - again, not possible.
I was informed by the rep that I could be moved to a different plan and my new monthly payment would be {$180.00}. This was acceptable - I was then informed it would take 31 BUSINESS DAYS to change- nowhere else in the world does it take 31 business days to change! Regardless, I reached out to the customer service team on XX/XX/XXXX because my payment amount had still not updated - this was the response I received : ************************** XXXX XX/XX/XXXX, XXXX to me Hello XXXX XXXX Thank you for contacting Edfinancial Services . I hope this email finds you well. I show, per the notes on your account, that you have spoken to a representative more recently than this e-mail on XX/XX/XXXX. As a friendly reminder, the representative advised you that the estimated monthly payment on the Standard repayment plan is {$180.00}. The representative submitted a request to have your account placed on the Standard repayment plan. Please allow 31 business days for processing from the date the request was submitted. We appreciate your patience.
If you have any other questions, you can also chat with us at https : //edfinancial.com/XXXX
Thank you, XXXX Edfinancial Services We value your opinion and want to know how we can improve your email experience. Please take a minute and provide us with your feedback by clicking on this short survey.
https : //edfinancial.com/emailsurvey From : XXXX Sent : XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX ( Eastern Daylight Time ) To : XXXXXXXX Subject : Repayment Plans/Lower Payment Options? XXXX XXXX XXXX XXXX On XX/XX/XXXX, I again contacted the Customer Service because my payment amount had still not updated - and NOW it is also showing past due. The representative that I spoke with said that the 31 business days had actually changed to 45 business days- and they were so backed up with requests that they have not been able to accomodate or update requests. Now, Customer Support is saying that sometime in XXXX, I may see that payment amount update.
However, I am now facing a late payment of 2 months and over XXXX! This needs ot be corrected immediately - even with the on ramp time, I am receiving late notices and payment requests. I get that this is a hard time, but it should not take 45 business days to update a loan repayment - nor should the only way this can be updated is by calling Customer Service which has over 3 hour wait times. This is both poor service, and incorrect information and a violation of my rights as a borrower- not only was I provided incorrect information on my repayment terms, I was put into a repayment plan which is not something I can accomodate ( nor did I authorize it! ). I was also not informed that the timeframes of when my loan payment terms was changing from 31 to 45 business days - I had to call and find this out. The representative said that EdFinancial does not have the ability to automatically notify borrowers of these changes.
Please take this complaint seriously- it is a violation of rights on so many levels as a borrower.
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| 04/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
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I have a few problems with my service provider. When I had services with granite financial I had no problems. Everything appeared as it should it only has been a problem since they have been taken over by Edfinancial.
Edfinancial shows a current balance of {$40000.00} I show a balance of {$30000.00} ... Not only are they not crediting my payments they are adding interest and whenever I try to inquire and show them the dates that I paid they refused to acknowledge it even though I have bank Records I have written a detail outline on the days that I made payments into which loans. I suspect they got my records messed up when switching from granite financial and are being lazy and trying to get it straightened out.
These are the following dates that I paid : XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue DateXXXX XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue DateXXXX XX/XX/XXXX, XXXX $ XXXX.Current Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXX.Current Balance : $ XXXXDue Date:XXXX I also have massive discrepancies on my loans when they were switched over to Edfinancial.
These are the loans I had at Granite financial : Group A subsidized at 3.760 %. {$3500.00} Group B unsubsidized at 3.760 %. {$6000.00} Group C subsidized at 4.450 %. {$6200.00} Group D unsubsidized at 4.450 %. {$9600.00} Group XXXX unsubsidized at 5.050 %. {$1500.00} Group F subsidized at 4.530 %. {$1800.00} Group G unsubsidized at 4.530 %. {$2300.00} And this is the order I was paying my loan off at : I would like to pay in this order : Group XXXX unsubsidized at 5.050 %. {$1500.00} Group F subsidized at 4.530 %. {$1800.00} Group G unsubsidized at 4.530 %. {$2300.00} Group C subsidized at 4.450 %. {$6200.00} Group D unsubsidized at 4.450 %. {$9600.00} Group B unsubsidized at 3.760 %. {$6000.00} Group A subsidized at 3.760 %. {$3500.00} Basically high interest to low interest This would make sense wouldn't it?
Edfinancial has literally changed my loans and even added two more groups to my debt.
( ) is what EdFinancial has Group A subsidized at 3.760 %. {$3500.00} this is what I should owe * ( Group A subsidized at 3.760 %. {$2900.00} ) wrong balance!!!
Group B unsubsidized at 3.760 %. {$6000.00} this is what I should owe ( Group B unsubsidized at 3.760 %. {$6000.00} ) Group C subsidized at 4.450 %. {$6200.00} this is what I should owe * ( Group C subsidized at 4.450 %. {$2200.00} ) wrong balance!!!
Group D unsubsidized at 4.450 %. {$9600.00} this is what I should owe ( Group D unsubsidized at 4.450 %. {$3600.00} ) wrong balance!!!
Group E unsubsidized at 5.050 %. {$1500.00} this is what I should owe * ( Group E unsubsidized at 4.450 %. {$2800.00} ) Group F subsidized at 4.530 %. {$1800.00} this is what I should owe * ( Group F subsidized at 4.530 %. {$6000.00} ) wrong balance!!!
Group G unsubsidized at 4.530 %. {$2300.00} this is what I should owe * ( Group G unsubsidized at 5.050 %. {$3500.00} ) wrong balance!!!
* ( Group H unsubsidized at 4.530 %. {$1500.00} ) N
ew. Why is this here? * ( Group I unsubsidized at 4.530 %. {$2300.00} ) New. Why is this here?
And because of the cares act I really don't have to make payments for another year and a half with no interest. However this company is charging my interest. Whenever I ask them to explain this now they are starting to hang up on me because I'm asking for previous documents.
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| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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STUDENT LOAN BORROWER FOR 31 YEARS HAVING TROUBLE WITH LOAN SERVICER ( EDFINANCIAL ) ERROR 1 : On XX/XX/2023, I consolidated my FFELP ( federally guaranteed ) student loans with the Department of Education away from XXXX ( after 31 years of their illegal practices and forbearance steering ) and selecting Edfinancial as my new loan servicer. With this DL Consolidation, I immediately came under the National Emergency Forbearance payment pause AND 0 ( zero ) percent interest rate. That means ZERO PERCENT INTEREST RATE and NO ADDED INTEREST, PERIOD UNTIL XX/XX/2023!
However, Edfinancial added interest IN ERROR ( or intentionally ) TO MY Edfinancial account and MY ACCOUNT WITH XXXX studentaid.gov for the Department of Education. This error was both an illegal practice and a violation of the Department of Education Rules.
Edfinancial NEVER admitted their error or explained to me why they did this but they did it and acted like it didn't happen. It took me months to get them to take the added interest off my account.
ERROR 2 : On XX/XX/2023, after 6 weeks of holding on the phone for periods of 8 hours and longer each and every time, using their call back features, using email, writing letters and using their chat, I finally got an agent on the phone. From the beginning, this agent was highly incompetent and asked me for both my account number and FULL social security number over the phone which is completely unacceptable. I used my account # to continue the call and the agent was agitated.
This agent ( XXXX ) could not speak clearly or annunciate her words. She refused to exit me out of the National Forbearance and place me back into repayment status in accordance with the 12-month period of IBR I am enrolled in with Edfinancial beginning on XX/XX/2023 rather than XX/XX/2023. I have documentation. See attached. XXXX refused to let me speak to a supervisor and told me I had to wait at least 24 hours to have someone call me back. Again, this is unacceptable after waiting weeks to speak to someone. These delays cost us money!
When I asked XXXX again to speak to a supervisor to counsel me on the SAVE plan and my current IDR plan to resume on XX/XX/2023 and avoid any unnecessary interest capitalization, the agent ( XXXX ) hung up on me.
Edfinancial 's reps are not trained and do not know anything! One admitted to me back in XXXX that he couldn't help me and he couldn't get anyone else to help me. This is what we are dealing with. What is going on???
RESOLUTION to XXXX I have called, written letters, emailed to opt out of the administrative ( National Emergency ) forbearance PRIOR TO XX/XX/2023 to be effective XX/XX/2023 and to resume payments on XX/XX/2023 rather than XX/XX/2023. I need this XXXX payment to count toward IDR forgiveness because every payment counts and I don't want to wait until XXXX.
XXXX XXXX said I had to wait 30 days to do anything regarding payment dates but that I can just keep paying them. I asked her to wait 30 days to do what. She was absolutely silent. Again, this is unacceptable!
Edfinancial is doing the same thing XXXX did to me for 31 years : not providing true and accurate information, not counseling me on repayment plans ( today it is the SAVE back then it was IBR ), not assisting customers with questions and requests, hanging up on customers, disconnecting calls of customers, and forbearance steering.
These delays, gaslighting, misinformation, errors, and forbearance steering needs to stop NOW!
Thank you for your assistance and resolution of this matter.
Sincerely yours, XXXX XXXX XXXX XXXX XXXX XXXX.
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| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I requested a refund of loan payments made on my two outstanding student loans on XX/XX/XXXX. At this point in time my loan balance has been reinstated at both EdFinancial and with the Department of Education. However, I have not received any refund yet and have not been provided any status or visibility into the refund timing by the Servicer. They also are not able to confirm how I will receive the payment after telling me originally that I would receive it electronically as I had paid the loans off electronically from my checking account via their web site. I am anxious that I now have balances but do not have the refund that coincides with the balances and expect that the servicer will work to expedite the refund payment. Here is a snippet of the exchange I just had with an agent at EdFinancial, which in my estimation is not acceptable.
XXXX XXXX has joined the conversation XXXX Thank you for contacting Edfinancial Live Chat, my name is XXXX XXXX How may I assist you today?
XXXX, I am looking for some insight on the status of the refund payment I requested back on XX/XX/XXXX. It looks like my loan balances are reinstated both at EdFinancial and on the Federal FSA site. However I do not have the money back in my account.
XXXX Thank you for confirming, I do see your refund request has been submitted and is processing. There is no time frame for refunds to be processed due to the volume of requests we receive.
Is there a way to prioritize the refund? I am increasingly anxious about the situation. I did make the request almost XXXX weeks ago I was told at the time by the agent I spoke with that it would be returned to my checking account electronically.
My sister made a similar request with her loans that were also paid in full during the CARES Act pause. Her loans were serviced by XXXX. She has received the refund and has had everything properly reinstated.
XXXX XXXX this time we can not expedite request. Department of Education will be finalizing the refund, and at this time they have not confirmed how it will be sent.
She made her request a day before I did and her refund came back almost XXXX weeks ago.
Is there a contact at the Department of Education that can be reached about the refund timing?
XXXX There is not at this time.
Can you confirm that the request for refund has been submitted to the Department of Education? And on what date?
XXXX XXXX! The request was submitted XX/XX/XXXX.
Did they provide EdFinancial with an estimated turnaround time for processing the requests?
XXXX They have not provided us with that information.
I will continue to check every day but it would be helpful for know what to expect.
what happens if they stop the forgiveness program and I still have not received my refund distributuion and now I have an outstanding loan balance that I have already paid off?
It is extremely stressful having a loan balance that I worked hard to repay, but not having the funding to repay it.
XXXX The department of education has not guaranteed who is eligible and how that process will work. More information will be available in the next few weeks. Studentaid.gov/debtrelief is the best place to go for these updates.
I would like to escalate my concern about not having the refunded distribution back in my account. Who at EdFinancial can I address this with.
XXXX We can not escalate refund request at this time.
XXXX Unfortunately we can not confirm you will get your refund in the next XXXX business days. I do apologize for the delay! Is there anything else I can assist you with?
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| 10/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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RE : REFUND REQUEST According to studentaid.gov " You can get a refund for any payment ( including auto-debit payments ) you make during the payment pause ( beginning XX/XX/XXXX ). Contact your loan servicer to request that your payment be refunded. '' According to studentaid.gov " If you made payments during the payment pause and your current balance is higher than the amount of debt relief you receive, you wont get an automatic refund after you apply for debt relief. This is because the full amount of debt relief will be applied to your loan balance. If you still want to receive a refund for voluntary payments you made during the payment pause, contact your loan servicer. '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - On XX/XX/XXXX, I contacted my servicer EdFinancial via an online form for a refund request for all voluntary payments made during the COVID Debt Relief Payment Pause. After hitting submit, I thought it may be faster to speak to an agent, so I called.
On XX/XX/XXXX, I contacted my servicer EdFinancial to process a refund request of all payments made during the payment pause. The agent I chatted with told me all refunds would be processed as part of the one-time student loan cancellation recently announced by President Biden. I explained that I am not interested in, nor eligible for the one-time student loan cancellation announced, but that I am interested in a refund of all voluntary payments made during the Covid Payment Pause. I was told there was no timeline that could be given for that refund. I left the call.
On XX/XX/XXXX, I did more research online, then followed up by using the chat service with another EdFinancial agent regarding getting a refund of all payments made during the COVID XXXX forbearance period and explained that I do not want to wait on the Biden Debt Forgiveness plan that was more recently announced. I was told a refund request was submitted and that any refund approved would be issued directly to me. I received no timeline for how long this would take and received no verification of my request.
On XX/XX/XXXX, I received an email confirming a refund request was submitted. However, it was also followed by " Please note, that all refunds will be processed according to the U.S. Department of Education 's timeline for the discharge program. '' Which again is NOT the program I inquired about and is one I adamantly explained that I was not eligible to participate in when I spoke to the other two agents on XX/XX/XXXX.
At this point I am not sure if they are processing my refund request for all payments made to them beginning XX/XX/XXXX to the present date or if they have essentially denied it by their assuming I'm eligible for the one time debt discharge that is currently paused in court despite my request for a refund and explaining that this is separate from the biden one time debt relief announcement.
This program is meant to provide RELIEF to people experiencing difficulties due to covid. I am currently unemployed and have {$0.00} income, so am in dire need of a rapid resolution. If EdFinancial has not indeed ignored my refund request, then there is also no reason I'd have to wait an estimated 6 months to 1 full year to see my refund which is absolutely unacceptable in this economy, especially when other loan servicers are processing these at a much faster rate. I believe this is a delaying tactic they are using to avoid refunding borrowers who have made voluntary payments during the relief period.
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| 11/05/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023, I sent a payment of {$15000.00} to Ed Financial towards my principal balance. I had previously applied for a consolidation. However, per the Student Aid page, my consolidation application was still pending and unresolved. To date, the consolidation still shows as unresolved. I was notified that some steps were missing. So, I sent the payment before XX/XX/2023. This was to save on interest.
Upon receiving the payment ( same day ), EdFinancial split the transaction into two. {$5000.00} towards the principal, then a {$10000.00} credit and payment ( assuming back to me ). I do not know why that was done. Then, on XX/XX/2023, they consolidated the total loan amount unto another servicer ( XXXX ). When they transferred the loan during consolidation, they transferred {$37000.00}. But they do not explain whatever happened to the remaining {$10000.00}. It was not showing as a credit, and they did not send it back to my bank. They did not forward it to the new services either. I tried calling daily. I spent hours on the phone. I waited for calls. At times, they returned my calls weeks later. I sent emails. They respond months later.
XX/XX/2023, I called Ed Financial. They said they sent me a check for the {$10000.00} + I need to be refunded. They said it would take up to 60 days to process the XX/XX/2023 payment. So I waited. I am unsure why they did not apply the entire {$15000.00} to the principal. Sixty days have come and gone, and to date, I have not received anything. I got a few emails from them stating that my concerns were " fully resolved. '' Meanwhile, the {$10000.00} are in limbo. They are not paying the principal, which is not earning on my savings either. Who is going to make me whole? Why didn't they apply all {$15000.00} to the loan but only {$5000.00}? I could be saving interest.
On the last phone call ( after waiting 8 hours online while I was at work ), EdFinancial said it is up to the U.S. Treasury to send the payment. It has been owed to me since XX/XX/2023. How long until I get my money back? How long must I wait for a straight answer from any involved entities? The remaining loan balance is now with a private lender ( XXXX ) that paid off XXXX because I can not afford these mishaps. But I need to pay the {$10000.00} to them to lower my payments and save on interest. I do not have extra money. I want to pay the loan as fast as possible. When going to their website, they put a lot of effort into having me apply for programs.
Ed Financial takes months to return emails. They take days for a phone call, sometimes off regular hours. They do not call you back if you are busy. You need to call repeatedly, and every call is a new line. I tried emails. They say you should " chat '' with an agent. That never worked. It is always broken, and you can not chat with anyone. When you get a reply, they give you a generic answer. When they call you back, they say it is " resolved, '' and the check is in the mail. It took them less than a day to take the money from my savings when I made the payment. How many months to get it back?
I got documentation of my communications and the lack of transparency from the websites. I also got the emails where they basically say that it is resolved. Over the phone, they indicated that my money is with the U.S. Treasury, and it is up to them when I will get it. The website does not show where the money went. At least they should put a number for the Treasury or whoever so I can follow the trail.
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello. Here is a brief description of the history of failed payment attempts I have tried to make to EdFinancial throughout the month of XX/XX/. I have had more than sufficient funds in my bank account every single payment attempt. I have payment confirmation emails for all of the attempts below.
XX/XX/XXXX : I try to pay the minimum payment ( {$270.00} ). It shows as pending and I do not look again until XX/XX/XXXX, assuming that the money would be taken from the same account I already had listed and had used to pay off previous loans.
XX/XX/XXXX : I go to pay my XXXX payment and I see that my payment from XX/XX/XXXX was reversed. I was not notified of this reversal, nor did I request or consent to it at all. I try to make the payment again ( {$270.00} ). This payment does not appear in the Payment History section at all, even right after I made it. I decide to wait a few days to see if this payment goes through.
XX/XX/XXXX : I check again and the payment still hasn't appeared. I panic and try to pay the same amount again as well as the minimum amount for XXXX ( {$410.00} ). This payment also does not appear on the Payment History page. I wait a few more days and plan on calling their customer support.
XX/XX/XXXX : I check my account in the morning and nothing has changed. I checked my account again in the evening and it shows that the XXXX XXXX and XXXX XXXX payments have BOTH gone through. It even showed a duplicate payment on the XXXX. In total, this would have been over {$600.00} dollars. I can't add up the totals again because the Payment History page has been altered since the XXXX. Since it appears that my payments finally went through, I decide against calling their customer support the next day.
XX/XX/XXXX : I check my account and see that my payment is still listed as having gone through and that I am not late on any payments, nor have any of the previous two been reversed.
XX/XX/XXXX : I receive an email from the U.S. Department of Education saying that I am up to date on payments for my student loans.
XX/XX/XXXX : I receive an email saying I need to check my EdFinancial account. Assuming this is a notice for next months payment, I log in and I see that both the XX/XX/XXXX and XX/XX/XXXX payments have been reversed. Again, I did not request this reversal nor was I informed of it happening. Both payments are listed as being reversed on their respective paydates, even though my account said I had no outstanding balance on the XXXX and the XXXX. I decide to email EdFinancial explaining this entire situation as I have above and file a complaint with the CFPB. I also make my fourth attempt to pay the same amount after re-entering my bank account information into my account to see if that was the problem ( it is the same exact bank account information that was already in their system ).
My personal finances could be deeply harmed if I am labeled as delinquent on my student loans when I have been REPEATEDLY trying to pay them for nearly a month. I have seen similar stories from other students online having trouble with their current system, and their customer service has been extremely lacking for them which discouraged me from wanting to call them in the first place. I have the money, I have been trying to pay, but I am not being allowed to pay. I am frustrated, disheartened, and scared. Please help me so my credit and future financial health is not damaged by a company that can't make a functional web payment system.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/2023 - Made a payment of {$16000.00}.
- I made this payment in full to pay all of the amounts of my 4 direct subsidized loans to avoid any interest being accrued starting XXXX.
XX/XX/2023 - Noticed full payment amount had been reversed.
- Decided to check account online since no money had been pulled from bank account and no sort of notice was given to me of the reversal.
- When I noticed the reversal of the payment dated XX/XX/2023 ( Same date when payment was made ) I decided to contact my bank first to see if there were any issues. Bank stated there was no activity in my account and there was never an intent from any company or association ( EdFinancial ) to retire money from the account.
- Decided to call EdFinancial to inquire about what had been the issue and why was the payment reversed. Spend the whole day on the phone waiting to get ahold of someone but never managed to speak to anyone, neither through the online chat or the phone.
- Decided to make a second payment of {$16000.00} while waiting to speak to someone. Never got a call back this day.
XX/XX/2023 - Decided to call EdFinancial again. Managed to speak to someone.
- I received a call back and inquired about my problem. Lady on the phone said she saw the payment and the reversal but that the system was not showing her any reason or comments on the why the payment was reversed. She stated multiple times it must've been my fault by imputing my bank account information incorrectly or the bank 's.
She went on to say there is nothing she can do. I asked her if there was an attempt to pull from my bank account and she confirmed that there was an attempt. I asked if this information could be send to me but she stated she was unable to do so as it is internal information.
I told her I made a second payment on XX/XX/2023. She went on to say that she does see the second payment made on XX/XX/2023 in the amount of {$16000.00}.
I asked her if this second payment does not go through if I would be liable for the interest accrued when I have been trying to settle the balance two times already.
She stated that yes I would be liable because EdFinacial is not in any way preventing me from paying my balance. I expressed my concerns on this and stated I have been trying to pay the balance, I have tried two times, and the first time was reversed and I did not receive any sort of notice or explanation for the cause.
I then went on to ask her then how am I supposed to know what the issue is if she can not help me in any way. She said she could send a request to the finance department to see if they can look into the issue and determine what the problem might've been for the first reversal. She said this could take from 24h - 48h. I asked if the response from the finance department would be e-mailed to me and she said she will give me a call back when she gets a response.
Today is XX/XX/2023 and I never got a call back from her.
- Payment of {$16000.00} made on XX/XX/2023 showing up as Pending during the morning up until the end of my call with the representative.
- Afternoon, XX/XX/2023, Payment showing up as Processed.
- Evening, XX/XX/2023, Payment showing up as Received.
XX/XX/2023 - Payment still showing up as received.
XX/XX/2023 - Payment shows as reversed dated same day as payment was made ( XX/XX/2023 ) no notice or information on reversal was given this second time around.
- Called EdFinancial at XXXX. Right now is XXXX I am still waiting on hold.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, On Friday, XX/XX/XXXX, I submitted a request to consolidate my student loans. I have the email proof of that request from the U.S. Department of Education. My student loans are managed by EdFinancial, and I have experienced an extremely difficult time getting accurate information and answers. During this process, I have stayed in touch with them and I have continuously monitored my online account.
When the in progress consolidation still was not reflected in my online account prior to the old due date, I called customer service. The date of this call was Monday, XX/XX/XXXX. I waited on hold for over 3 hours. I have a record of this saved in my phone. When I finally reached a representative ( I believe her name was XXXX, but I'm not positive about that ), she told me the consolidation was in process. She told me that although my account still reflected the old amount due, I did not actually have a balance. However, to avoid any adverse credit action, she told me she was placing my account in a " forbearance '' status until the consolidation was complete. She told me this could take up to 60 days.
On XX/XX/XXXX, I received a bill that I knew was incorrect because it had an amount I had never received any communications about - {$580.00} - ( plus, I was supposed to be in forbearance ). I called at XXXX, and rather than wait on hold this time, I requested a call back. I received a call back at XXXX. I was told this bill was an error. The representative confirmed that my account was still in forbearance status, and that I would receive a bill after the consolidation was complete. Once again, she said that would take up to 60 days.
Then, on XX/XX/XXXX a new bill generated in my account. I also received a copy of this bill to my house on Friday, XX/XX/XXXX. It was for {$1.00}. I logged into my account again, trying to figure out what was going on, and if my consolidation was complete. This is when I saw that I my account has multiple conflicting payment amounts. Also, my account was in " past due '' status for {$160.00}. I called a representative, who was not very helpful. Although I asked for a supervisor, she told me there were no supervisors available. I asked the representative why I had not received adequate time from the end of the consolidation to my first due date. Again, the bill generated on XX/XX/XXXX. Apparently, the {$160.00} was due 6 days later on XX/XX/XXXX, so when I logged in on XX/XX/XXXX, it was showing me as past due! I pushed for additional answers about why I was not notified the consolidation was complete, about my new payment amount, and why I did not get a bill with at least 21 days before my first payment was due. The promise of this billing practice come straight from EdFinancial 's website, and it was not honored.
Today, a new bill generated strangely adding the XXXX and XXXX payments together for a due date of XX/XX/XXXX. This still shows me past due for XXXX, but I did not receive that bill with 21 days of notification. I have always opted out of online only billing, but I do check both my online account and my regular mail. Still, you can tell by the dates on the mail that the billing is incorrect.
Another fact I would like to mention is that in other parts of my online account, it now shows the consolidation was completed XX/XX/XXXX. It also shows the first payment of {$160.00} was supposed to be due on XX/XX/XXXX.
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Summary : I work for the XX/XX/XXXXXX/XX/XXXXt and my employer makes student loan payments directly to EdFinancial on my behalf each month. Each month, the payment from my employer is twice the amount of my monthly payment obligation. EdFinancial has repeatedly failed to redistribute these payments across my loans in a way that ensures that I do not owe a residual balance each month, even after multiple calls where I was assured this was done. As a result of their incorrect assurances, I am delinquent on one of my loans. EdFinancial also outright refuses to automatically apply payments from my employer in a way that ensures that I do not owe additional money each month. They have told me I must call each month and request a redistribution. It is extremely difficult and time consuming to get in touch with a representative.
Full Description of Problem : After student loan payments were restarted last month, I noticed that the payment from my employer was not applied to my loans evenly, and as a consequence, I owed a balance on my loan payments.
On XX/XX/XXXX, I called XXXXdfinancial to ask that my loan payment be spread evenly so that I do not have to pay extra each month. I received a callback 24 hours later. I was assured by an Edfinancial Representative that they would redistribute the payment from my employer to be applied to ensure no residual balance, and then the representative dropped off of the call. I had planned to also ask EdFinancial to please distribute future payments in a way that ensures no residual balance, but was unable due to the dropped call. When I checked a few days later, I learned that the payment was redistributed to all but one of my loans and leaving an ( approx ) {$21.00} balance.
I called a second time on XX/XX/XXXX and received no call back.
I called again on XX/XX/XXXX and received a callback on the XXXX. I asked again that the payment be spread to the final loan so that I did not have a balance. I was again assured that that was completed. I also asked if it was possible to please distribute future payments in a way that ensured that I did not owe a residual balance. The representative told me that they would not do that and that I would have to call each month to ask EdFinancial to redistribute the funds. I asked for a supervisor to please call me back to discuss what options are available.
I called again on XX/XX/XXXX after not receiving a callback from a supervisor and received a call back from a representative on XX/XX/XXXX. I was assured that the money had been redistributed as requested and that a supervisor would called me back. I received a callback from a Supervisor on XX/XX/XXXX but was not able to answer as I was in a meeting. The Supervisor left me a message with a phone number that was supposed to enable me to call her directly, but the number only went to the main line and I was required to begin the entire process of requesting a supervisor callback all over again.
Today I checked my account and not only was the payment not distributed to my final loan as promised, but that I am now delinquent ( approx {$21.00} ) in my loan payment as a consequence.
I have called again but will be required to wait for a callback. I have also emailed XXXX to ask that they take the three actions requested below. Unfortunately, given my past experience, I am not hopeful that they will be responsive to my concerns.
|
| 06/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I had XXXX student loans with EdFinancial Servicer ( XXXX for $ XXXX and XXXX for $ XXXX ), but in XX/XX/XXXX I applied for XXXX and my XXXX student loans were transferred to XXXX XXXX XXXX. XXXX XXXX XXXX is reporting that I owe them $ XXXX on my credit report. I pulled my credit reports and realized that both XXXX XXXX XXXX and EdFinancial Servicer are both reporting that I owe them a balance, showing on my credit report that I owe $ XXXX in student loan debt and not the true $ XXXX.
EdFinancial Services, did stop " reporting '' ( or stopped updating ) to all three credit bureaus in XX/XX/XXXX BUT they are still reporting a balance ( XXXX loan at $ XXXX and XXXX loan at $ XXXX ) despite not owing them a balance. I owe Fed XXXX XXXX. This makes me look like I owe $ XXXX in student loan debt and I do not. This is against the FCRA because it is inaccurate information and it has hurt my ability to get a home improvement loan because it messes up my debt to income ratio.
I disputed this inaccuracies with all three credit bureaus. Right away, XXXX and XXXX updated my credit report to show that I don't owe a balance to EdFinancial Services and only owe a balance to XXXX XXXX. I have disputed with XXXX four times in the past 4-5 months. And every time they come back and state that I do owe a balance to EdFinancial Servicers ( which I do not- I owe a balance to XXXX XXXX ). I have attached my statement from Ed Financial Servicers that I don't owe them a balance. And that hasn't solved the problem. Today ( XX/XX/XXXX ) I called XXXX again ( for the the third time ) and they told me that it was not their problem but it was Ed Financials Services problem. I talked to EdFinancial Services and they told me it was XXXX 's problem.
I talked to XXXX and told them it had to be a problem on their end because XXXX and XXXX updated to show the correct information - meaning that EdFinancial showed I didn't owe a balance. The rep from XXXX told me that XXXX and XXXX are more consumer friendly companies and will take information from the consumer and if accurate update directly, but XXXX is not like that and only takes information from the creditor.
EdFinancial Services told me that they were correct in the way they were reporting because their " stopped '' reporting ( or stopped updating the information ) on my credit report in XX/XX/XXXX. I told them that this was inaccurate because even though they stopped updating the information, it is still showing I owe a balance, which I do not. I'm at a loss of what I can do. I have spent the last 4-5 months trying to get this fixed and I'm just going around and around in circles. I think this shows how much control the credit bureaus and the creditors have around a consumers file, I can show all of the information proving my point, but XXXX still doesn't go back to EdFinancial and say - " you are reporting inaccurate and you have to update your files ''. They just take the information that was sent by the creditors, even though it is blantantly inaccurate. HTe NY Attorney General 's settlement of XXXX was suppose to fix this, that if a consumer can show that the information is inaccurate, the bureau needs to do more digging vs. just sending in a code. But this is obviously not happening and I would put it that XXXX is not following this NY Attorney General ruling. This is what is wrong with this process.
|
| 05/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
When I graduated from university in XX/XX/XXXX, my student loans were : Aggregate Subsidized Total ( Undergraduate and Graduate ) : {$20000.00} Aggregate Unsubsidized Total ( Undergraduate and Graduate ) : {$2200.00} Aggregate Combined Total ( Undergraduate and Graduate ) : {$22000.00} Please note the AWARD YEAR for the following loans. Some date back to XXXX.
When I consolidated my loans I was not made aware that the original CANCELLATION date would no longer apply. I was not made aware that my {$6000.00} XXXX loan would no longer be eligible for cancellation, and I was never informed that using a Forbearance or Deferment would make me ineligible for loan cancellation after 20 or 25 years.
Terms were never, ever clearly stated.
I have contacted EdFinancial multiple times to no avail. Upon asking for copies of my signature on Promissory Notes, EdFinancial sent me only signature pages, not the complete documents.
I believe that most of my loans should be cancelled or near cancelled, simply due to the fact that the total of my payments, starting with the ORIGINAL LENDERS, is at or nearly at the total sum of the original loans.
Award XXXX Capitalized Interest : {$0.00} Net Loan Amount : {$2600.00} Below is a small sample of my original loan information dating back to XXXX.
Current Loan Status : PN Current Loan Status Description : NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN Loan Status : PN Loan Status Description : NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN Loan Status Effective XXXX Loan Status : RP Loan Status Description : IN REPAYMENT Loan Status Effective XXXX Loan Status : DA Loan Status Description : DEFERRED Loan Status Effective XXXX Loan Status : RP Loan Status Description : IN REPAYMENT Loan Status Effective XXXX Loan Status : ID Loan Status Description : IN SCHOOL OR GRACE PERIOD Loan Status Effective XXXX Loan Disbursement XXXX Loan Disbursement Amount : {$1300.00} Loan Disbursement XXXX Loan Disbursement Amount : {$1300.00} Loan Contact Type : Current Servicer Loan Contact XXXX Loan Contact Name : XXXX XXXX XXXX XXXX XXXX
Loan XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX Address XXXX : Loan Contact City : XXXX XXXX XXXX XXXX XXXX : PA Loan Contact Zip XXXX Loan Contact Phone XXXX Loan Contact Phone Extension : Loan Contact Email Address : Loan Contact Web Site Address : https XXXX XXXX Most Relevant : Yes Loan Contact Type : Current Guaranty Agency Loan Contact XXXX Loan Contact Name : XXXX XXXX XXXX XXXX Loan Contact Street Address XXXX : XXXX XXXX XXXX XXXX XXXX XXXX Address XXXX : Loan Contact City : XXXX XXXX XXXX XXXX XXXX XXXX : MN Loan Contact XXXX XXXX XXXX XXXX XXXX XXXX Loan Contact Email Address : XXXX Loan Contact Web Site Address : XXXX : XXXX Loan Contact Type : Current Lender Loan Contact XXXX Loan Contact Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Loan XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Loan Contact City : XXXX XXXX XXXX XXXX XXXX : VA Loan Contact Zip XXXX ( XXXX ) Loan Contact Phone XXXX XXXX Type Code : XXXX Loan XXXX Description : DIRECT CONSOLIDATED UNSUBSIDIZED Loan Award ID : XXXX Loan Attending School Name : SCHOOL CODE FOR CONSOLIDATION LOANS Loan Attending School XXXX Loan XXXX Loan Repayment Begin XXXX Loan Period Begin Date : Loan Period End Date : Loan Amount : {$3200.00} Loan Disbursed Amount : {$3200.00}
|
| 10/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
OVERVIEW My student loans received XXXX forgiveness but are now showing a balance and payment due. My call and emails to my servicer, EdFinancial and to studentaid have not resulted in resolution. I do not believe I owe any money on my student loans since this is what the official letters I received show.
DETAILS XX/XX/XXXX - 1. EdFinancial posted notices in my account, one for each of my TWO student loans which said : " Congratulations! The Biden-Harris Administration has forgiven your federal student loan ( s ) listed below with Edfinancial Services in full. This debt relief was processed as part of the Biden-Harris Administrations one-time account adjustment ( for more information visit StudentAid.gov/idradjustment ) because your student loan ( s ) have been in repayment of at least 20 or 25 years. An adjustment to your account updated the number of payments that qualify towards Income-Driven Repayment ( IDR ) forgiveness. This forgiveness is effective as of XX/XX/XXXX.
If applicable, well process a refund for any payments made towards the loans listed above after the effective date of this forgiveness. '' These were both consolidation loans, one noted as Subsidized and the other noted as UnSubsidized.
2. I observed that each of the loans showed on EdFinancial with Balance = {$0.00} and " Paid by discharge and/or written off. '' 3. Based on the complete payment history previously provided to me by EdFinancial, the total of my payments made after the loan effective date of XX/XX/XXXX was {$17000.00} and is thus the refund I expected based on the above letter.
XX/XX/XXXX - 1. Received TWO checks from the US Dept of Treasury with note " Fed Student Loan Refund ''. EACH check was in the amount of {$17000.00} which is DOUBLE what I was expecting. Presuming one of the checks was sent in error, I deposited just one of the two checks.
XX/XX/XXXX - 1. Contacted studentaid.gov via phone to enquire what to do with the duplicate check. They directed me to contact my servicer.
2. Logged on to EdFinancial and observed that my " Subsidized '' loan now had a balance of {$18000.00}. Further review of the history showed that an adjustment adding {$17000.00} to the balance was made on XX/XX/XXXX. This is the amount of the refund. I further observed that a payment was now due in the amount of {$250.00} on XX/XX/XXXX and that interest is being added at 8.25 %.
3. I contact EdFinancial via phone and asked why my loan was now showing a balance after being forgiven. The representative advised she didn't know why and directed my case to their 'Research Department ' which was supposed to get back to me within 4 days, before the payment was due. I have not received a response.
4. I submitted an email via EdFinancial 's website to inquire about the same. I have not received a response.
XX/XX/XXXX - Filing this complaint in hopes of a resolution ASAP as my account and credit report are going to show that I have a late payment, incorrect balance, etc which could have negative impacts to my credit. Attachments showing all the above to be included. I would like to add that as a person who struggled with student loans for over 25 years and then happily received forgiveness, it was actually traumatic to log into an account which had been closed to find that I suddenly had a loan balance back with absolutely no warning or communication.
|
| 07/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hello, Edfinancial has my student loans from XXXX XXXX however I got an email on Sunday XX/XX/XXXX that my grace period would be ending in 2 months. I emailed my school on XX/XX/XXXX about this issue, they replied promptly saying that XXXX XXXX sends out enrollment verifications multiple times throughout the year, so there shouldnt be any reason for this. I contacted a live chat agent, XXXX XXXX, on XX/XX/XXXX at XXXX about this miscommunication as Edfinancial was saying I was not currently enrolled despite having my loans from XXXX XXXX this year. I am enrolled full time, I have not taken any leaves of absence, nor have I failed any classes or gotten below a C, I spoke with my school and they verified that I am full time. XXXX XXXX said she would submit a request to have the issue looked at and that it would take 15 days. I never did end up hearing anything back about that. I was forwarded to XXXX at XXXX who told me to file an ISD form. Their website was being switched to a new one so I was unable to access my account and emailed XXXX and they sent me the PDF of the form on XX/XX/XXXX at XXXX, I was told my grace period would reset which i verified with chat agents. I submitted the form for the first time on XX/XX/XXXX. I heard nothing back, after not hearing back I sent a follow up email on XX/XX/XXXX saying I had submitted it on XX/XX/XXXX and got a reply that the document was received and that they needed an authorized offical to complete section 4, however as per the instructions of the PDF I attatched a seperate sheet with the information for section 4 from my authorized school official, it was a page after so I can only assume the person saw their sheet was not filled out and did not flip to the next page. I resubmitted it on XX/XX/XXXX and I emailed saying there was an additional page on the singular pdf ( just one document ) on XX/XX/XXXX and they replied XX/XX/XXXX saying they had not recieved any attatched documents. I just emailed them again ( XX/XX/XXXX XXXX ) with the document and my account number. I have a screen recording of me scrolling through the singular pdf with all the requested information and submitting it on XX/XX/XXXX. It is my understanding that they were supposed to tell me that they denied the request the first time, but did not inform me. Im also under the impression that my submitted documents should be avalible to me for 7 days and they are not ( I also included this in my screen recording ), and I feel that they are being overly difficult with this situation. I have emailed back and forth with them for months about their mistake and this situation is not progressing and I have a deadline when my loans will require me to repay them. I feel that they are either too unorganized and careless to the point of impeding their customers in ways that infringe on the loan agreements and system of operations established by the federal student aid department, or are purposefully wasting time so that I will give up and have to pay my loans early, or both. I have reciepts for everything so let me know if you want proof of anything I have stated here as I do indeed have concrete proof. I have attatched the same document I submitted to Edfinancial all three occasions, with this complaint being the fourth, which may I note I have also emailed to myself to ensure the formatting is visable and readable.
|
| 01/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX This letter is being sent to the consumer financial protection Bureau as a form of notification that I have attempted to contact the credit bureaus and creditors reporting inaccurate information against me..
XXXX XXXX XXXX XXXX old debt 3 years old, no contract ( XXXX ) Edfinancial old debt paid ( XXXX ) XXXX XXXX- not mines, no contract, never validated, ( XXXX ) I recently pulled a copy f my credit report and to my surprise I noticed that you are reporting inaccurate data- such as REPORTING AN ACCOUNT AS COLLECTION MULTIPLE MONTHONS IN A ROW WHEN AN ACCOUNT CAN ONLY GO INTO COLLLECTIONS ONE TIME. OT 4TO 24 MONTHS IN A ROW LIKE YOU ARE REPORTING IT!!! AND NOT AS BRAND NEW COLLECTIONS EACH MONTH YOU HAVE REPRTED THIS ACCOUNT INACCURATLEY LONG WNOUGH RE AGING AN ACCOUNT IS A MISRESPRESANTAION OF MY CREDIT HISTORY. SO DELETE THSES ACCOUNTS NOW!!!! PLEASE!!!!
I fully researched my rights and found that the fair credit reporting act does not allow you to victimize innocent credit worthy people by reporting erroneous false information, under the FCRA, the following applies to me : FCRA 623 ( a ) ( 7 ) negative information ( A ) Notice to consumer Required ( I ) In general. If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 603 ( p ) furnishes negative information to such an agency reporting credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer.
( II ) Notice effective for subsequent submissions. After proving such notice, the Financial institution may submit additional negative information to a consumer reporting agency described in section 603 ( p ) with respect to the same transaction, extension of credit, account, or customer without providing additional notice to the customer.
( B ) Time of notice ( I ) In general, the notice required under subparagraph ( A ) shall be provided to the customer prior to, or no later than 30 days after, furnishing the negative information to a consumer reporting agency described in section 603 ( p ).
( II ) Coordination with new account disclosures. If the notice is provided to the customer prior to furnishing the negative information to a consumer reporting agency, the notice may not be included in the initial disclosures provided under section 127 ( a ) of the truth in lending act.
As I stated before, this is my final Request for you to do as you are governed by FCRA. If this final request does not prompt you to conduct a proper investigation of the accounts in question, I will be forced to file suit against your company in the county in which I live. That way, you can travel here in order to defend yourselves.
I demand that you correct my account to show to paid as agreed-never late and remove the inaccurate data, or I will seek legal action and remedy, as I found out my right if you are victimize me by reporting false information about me to/on the credit bureaus.
Sincerely, XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX, XXXX XXXX, la XXXX CC : Consumer Financial protection Bureau
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
EdFinancial has not changed my repayment plan to the new SAVE or updated my monthly payments despite already being enrolled in the new SAVE plan on studentaid.gov and the SAVE plan guaranteeing my monthly payments should be {$0.00} due to being unemployed.
On XX/XX/XXXX, I received an email about a new message in my EdFinancial inbox that my loans were removed from the SAVE Plan due to not completing a recertification application and income documentation by a deadline. The issue is that EdFinancial claims to have sent me a reminder to do so when I have in fact not received any such notification in my EdFinancial inbox or even any information on when this deadline was. This message is the earliest correspondence I have when checking my EdFinancial inbox.
On XX/XX/XXXX, I received another email stating I owe {$230.00} due XX/XX/XXXX. This prompts me to apply for the SAVE Plan on studentaid.gov to lower my payment. When I logged in to my account on studentaid.gov, the site prompted me by stating I already had an existing payment plan and to change my plan instead of submitting a new application. I did that only to find out my current repayment plan is the new SAVE Plan. I left my application the same but let the site access my tax return to calculate my new monthly payments.
Because I am currently unemployed and don't have any taxable income, my monthly SAVE payment should be {$0.00}, and studentaid.gov shows that I would indeed be paying $ XXXX monthly under this plan. I submit my changes and wait for my application to be updated accordingly. On XX/XX/XXXX, my application is marked complete and that my servicer has finished revising my application.
Fast forward to today on XX/XX/XXXX, and EdFinancial has not done anything to update my monthly payments. In fact, I received the most baffling, yet hilarious email from the regarding my account on XX/XX/XXXX.
This email, marked XX/XX/XXXX, claims my loans are are not eligible for an Income-Driven Repayment plan ( IDR ) because payments are not yet due for my loans.
Here 's the best part : My loans will enter repayment status on XX/XX/XXXX. Now, I'm not the best at math, but XXXX was seven years ago. So unless I traveled back in time to when my loans weren't due while writing this complaint, I should be on an IDR. Preferably SAVE.
Furthermore, any attempts to call EdFinancial has me put on 3-4 hour long wait times, making getting any information from them painstakingly difficult. I have also emailed them regarding this issue but have yet to hear any response. And now I have received a delinquency notice on my account for a payment that I should not be paying under my current circumstances.
I am beyond frustrated with the lack of any concise information on what they are missing to update my payment plan when studentaid.gov shows me enrolled in {$0.00} SAVE monthly payments. If anything, it seems malicious that these loan servicers are expecting people struggling to make ends meet to XXXX it up and make payments instead of putting up a fight. These loan servicers ' level of unpreparedness to handle these payment plans is unacceptable and something has to change to fix this mess not just for me, but for anyone else dealing with these monthly payments.
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I am currently a second year XXXX XXXX. I took out federal loans for the first time last year, for XXXX XXXX. In XX/XX/XXXX, at the start of my second semester, I received a letter from EdFinancial that they had received confirmation of my enrollment, and my loans would be placed in " in school '' status.
At the end of XX/XX/XXXX, I became aware that my loans had been incorrectly placed in " repayment '' on XX/XX/XXXX, the same day as the aforementioned letter was sent to me. On XX/XX/XXXX, I received a second letter notifying me of enrollment confirmation for this fall, and that my loans would again be placed in " in school '' status. This never happened. My loans from XXXX are in repayment, with {$740.00} dollars due on XX/XX/XXXX, despite the fact that I am in school, EdFinancial knows I am in school ( as expressed by their letters ), and my loans should not enter repayment until after my graduation in XX/XX/XXXX. My new loans for the current academic semester, Fall XXXX, are listed one as in " deferment '' and one as " in school. '' At the beginning of XXXX, I tried to discuss with my school 's financial aid office whether this was an issue they had seen before, or what I needed to do to resolve it. Eventually, it became clear that I needed to contact EdFinancial directly. On XX/XX/XXXX, I sent an email through EdFinancial 's online platform to regarding this issue, and received no confirmation, copy of my email, or response. On XX/XX/XXXX, I called EdFinancial to resolve the issue. I was told by the automated system that there was a 254 minute wait. I eventually received a call back at XXXX on a Saturday, when they are not typically open, and did not answer the phone fast enough. They left no information on how to call back without waiting in the entire queue again. On Monday, XX/XX/XXXX, I called again, receiving a callback at XXXX that night. I spoke with an EdFinancial employee, and explained the issue. She could not tell me what had gone wrong, but said that she was correcting my loan status to " XXXX XXXX '' as we spoke. She also said that it could take up to a week for my loan status to appear corrected in my online EdFinancial account, and that I should also receive a letter/message from EdFinancial in my online inbox alerting me to the status change.
Today is XX/XX/XXXX, nine days later, and the status of my loans is still incorrectly listed as in repayment. Supposedly, EdFinancial still expects me to pay them {$740.00} on XX/XX/XXXX ( in 12 days! ), as well as going forward, as my status is still listed as " payment due. '' As previously mentioned, I am still very much in school, the same education these loans were taken out to finance. Being in school full time, and thus not employed, I will not be able to pay this payment, and I need CFPB and EdFinancial to ensure that not only my loan status is corrected, but that if the process goes on past XX/XX/XXXX, the payment due date, that any penalty is erased/corrected so that this does not affect my financial future. A note : my account number seems to have changed when EdFinancial migrated to a new online platform. The XX/XX/XXXX letter and the XX/XX/XXXX letter have different account numbers listed.
|
| 04/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I applied for the Public Service Loan Forgiveness Program ( PSLF ) XX/XX/XXXX. As I sat waiting for any sort of response regarding my application I learned that I could apply for a refund of student loan payments I made after XX/XX/XXXX, when Student loan payments were put into forebearance.
In XX/XX/XXXX, per instructions posted on the StudentAid.gov webpage, I contacted EdFinancial ( my provider at the time ) via phone and requested a refund of {$3900.00}. The customer service representative knew exactly what I needed and even confirmed the amount to which I had paid and expected a refund off. In addition, at the time of the initial request I mentioned having previously applied for PSLF and had recently been notified that my loans would soon be transferred to XXXX. The customer service representative assured me that the loan transfer from EdFinancial to XXXX would not affect the fact that I was due a refund since payment would be coming from Treasury. However, I was left in the dark with no confirmation of the request via email, phone, or mail. Subsequent calls in to EdFinancial to check the status of my refund verified that no such confirmation will be provided, and that I just had to wait.
Shortly after I made the refund request, in XX/XX/XXXX, my loans got transferred to XXXX.
In XX/XX/XXXX I still had not received a refund so I called EdFinancial to follow up. They said to call XXXX as XXXX is my current service provider. I Called XXXX, to which they found no record of my request from XX/XX/XXXX. I again submitted my refund request, confirming the amount of XXXX, and again left in the dark with no confirmation. However they did give me a timeframe, up to 90 days to process. So again, I waited.
In XX/XX/XXXX, I called XXXX to check on my refund status. I was told it was being processed and I should expect the refund XXXX XXXX.
End of XX/XX/XXXX, no refund yet. I called XXXX, and they said its on hold because the calculations take longer when the payments were made to another student loan service provider. Again, I was told, could be up to 90 days to process. So, waiting again.
XX/XX/XXXX I received a check from Treasury for {$200.00}, the smallest fraction of the amount I expected to receive. I Called XXXX and they confirmed they refunded only what they have record of since my loans were transferred In XX/XX/XXXX. I found this strange since I havent made a student loan payment since XXXX. I was also told thats really all they could do for me because they dont have any data prior to my transfer.
I then called EdFinancial to explain my situation and timeframes. They said I needed to call StudentAid.gov and gave me a phone number. Studentaid.gov insisted they couldnt help me, but a supervisor suggested I call XXXX XXXX XXXX. When I called I ended up at the Pennsylvania State offices ( I am in Nebraska ).
I called EdFinancial, again, who ultimately said they cant help me because they are not my service loan provider any longer and that I have to contact XXXX for my request for refund.
I am now stuck in this never ending loophole where the one provider is pointing to the other and neither are any help.
|
| 05/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XX/XX/XXXX, after my loan had been transferred from XXXX XXXX, I contacted Edfinancial regarding the payment schedule. I asked Edfinancial to send an amortization schedule for payments because the loan payments and the term did not match up. They assured me that the loan was correct and if I continued to pay the payments as described the loan would be paid in full at the end of the 30-year term. They complied, and an amortization schedule was sent it to me. I then again noticed in XXXX when reviewing the amortization schedule against my payments made, again, this loan would never be paid off if I continued their schedule due. I called Edfin and they said they would have someone investigate it and call back with their finding. I called Edfin on XX/XX/XXXX and the representative said that they concluded their research and the loan was correct. I then asked to speak with a supervisor to press the issue because the representative didnt have the answers to my questions because the balance shown did not match up with the amortization schedule. I spoke with XXXX, who identified himself as a manager and the top person in his department. He stated that they don't send out amortization anymore, because they are inaccurate. As I stated to XXXX, I have been paying on this loan for 66 months and based upon their amortization schedule the balance should be {$100.00}, XXXX, however Edfinancial had the balance at {$100000.00}. This would have put me back to month 55 on their schedule. He stated that Edfin had made a mistake and the figures were incorrect. However, the numbers were incorrect in their favor, which means that we have paid more interest to them then originally agreed upon in our contract. This is because the amount was higher than what the schedule showed and based upon the amount of the balance they stated we still owed in XXXX, I would have to extend my loan by 11 months to pay off the balance. When I questioned XXXX on this, he confirmed that it was an error on their part. I also stated that I would like to check on getting a refund for the extra interest we had paid, and he continuously stated that there is no way " they '' would do that. When I asked him who " they '' was, he did not have an answer. I also questioned him on his numbers, because as I calculated out what he was saying, the end date would have been well beyond the 30 years. He stated that an audit should have picked up the mistake. I was very concerned as I have been paying on this student loan for 10 years already and the auditing process that should have caught the mistake never happened in the 10 years of the loan.
I have since refinanced my student loan to a 15 year with another company. I followed the terms of the student loan, always made my payments on or before the due date but have paid more interest to a company than was outlined in the loan agreement. I also questioned XXXX as to the fact that we signed a Contract and they were not honoring the contract and were changing it. When I said, that is not how a contract works, he again, didnt have an answer.
I would like the opportunity to speak to someone who can make this situation right.
|
| 08/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX, I was under the assumption I could use a credit card, I did and it seemed to go through but I didn't get an email until days later ( XX/XX/XXXX ) that the payment method had bounced as it wasn't something they accepted. I called, put myself in a queue for them to call me back and they did hours later, I asked about the payment bouncing and they said it was because of the payment method and gave me other options. I complied saying I would then use my debit card since they assured me it was something I could use. The following day, I was busy with work and it was also the weekend so the office was closed but I had noticed that in my account, they said I still had {$50.00} left to pay, yet I was told by the letter and seeing my bank statement, that it had bounced so nothing was taken out. I called non-stop since the XXXX and put myself in countless queues in order to get a call back to ask them why their system hasn't reset the proper balance of {$2400.00}. They eventually did call me back, but as everyone else in the world, I missed the call due to being busy around the house and when I called back, they didn't leave me a voicemail to try to call the agent back directly or any options, they just made me requeue for 609 minutes. I got around to calling this morning at XXXX XXXX and promptly got off the phone at XXXX XXXX, being told I would be contacted in 2 hours and 55 minutes. At the time of writing this, it is XXXX, 5 hours later and 3 hours and 5 minutes PAST the time they said they would call me back. I believe this company is purposely not answering the phone or calling people back in time, or even having a way to call back a missed call because they are reaping the interest rates now. This is incredibly ridiculous as this is obstructing my right to pay the full price of what I owe WITHOUT having to pay interest seeing how it was done BEFORE XX/XX/XXXX. I wholeheartedly believe this is a way to push American 's into only paying interest and not being able to use the FULL grace period.
The photos I will be attaching to this complaint are as followed- -Screenshot of the 1st payment method that failed.
-Screenshot of my email list when searching for 'EdFinancial " showing the dates from when the 1st payment was made vs. the next email of when they decided to let me now ( DAYS LATER ) -A photo of my only account activity that shows the 1st payment method going through and then bouncing on the same day ( this clearly shows, they could've contacted my at least the next day with an email, but decided to send me the notifications days AFTER the bounce ) -A photo of my account now that the website can not detect the bounce back ( but also why is there {$50.00} left when I originally paid the full amount? So you guys only took what I paid for -50? How does this account balance even make a lick of sense compared to what I paid for ) -The second payment method confirmation #, date and ( again ) the full amount being paid.
At the time of writing this, my debit is still pending the transaction and the money has not been transferred to their account yet but it has been on the way since last night.
|
| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called my loan provider, Ed Financial, on XX/XX/XXXX. I wanted to talk to them about my current plan and if it was still right for me, or if Biden 's SAVE Plan was better for me, or anther one, etc. now that my first post-covid payment is coming due in XXXX..
The person on the phone told me my loan was automatically switched to Biden 's SAVE Plan. They told me they could do this without my authorization, which is what happened. Not only did they switch me to this new plan, they reduced my monthly dollar amount to pay going forward, all without my authorization.
They said there was no interest involved.
I asked why before Covid I was paying {$250.00} a month, but now my payment is only {$64.00} per month. I told them it sounds like an interest payment.
They assured me {$64.00} was the new payment amount and that 100 % of that payment was going to principal. Further, if I pay that amount for 10 years, any remaining balance is forgiven. I was skeptical and asked if they were sure. I told them flat out I do not want to only pay interest and not move my balance down. They re-assured me it was 100 % principal and that the payment would reduce my balance that amount, that this was mty payment going forward, and after 10 years maximum, any remaining balance is forgiven.
I asked them to provide me this info in writing and they told me they are not able to provide anything requested in writing. This was obviously a lie. They owe me whatever they say in writing at my request.
I further told them I have been paying since XXXX and asked if they were sure I needed to pay 10 more years. They told me they were not sure and that I'd need to call the Department of Education for that information.
I called the Department of Education and was told they have nothing to do with the duration of my loan, that it is all on my provider, Ed Financial.
I called Ed Financial back and was told this time the {$64.00} is an interest payment and paying that amount monthly will not move my principal balance down at all.
I was totally lied to on the phone, being first told it all would apply to principal. In fact, it seems none of it does. I was lied to in how they said they could not give me that info in writing.
I was lied to in how they said I needed to contact the Dept of Education to find out how long I have to pay.
I was lied to about literally everything they had to say that will have serious ramifications on my loan.
After my second call they did not offer to resolve anything. They told me a supervisor would call me the next business day and that they would provide a transcript of my original phone call, which would take 41 business days, long after I need to start paying again.
Fraud, lies, and deceipt at Ed Financial. Further no one offered to make it right, and as of now I am wiating to speak to their supervisor, fugure out what I actually need to pay, figure out why they reduced my loan payment amount to an interest-only payment without my authorization, then lied and said it was principal only, and further lied they could not provide that in writing. I have a mess here, and I am seeking legal council.
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX To whom this may concern, I am writing to request the removal of unauthorized credit inquiries on my ( name of the credit bureauXXXX XXXX and/or XXXX ) credit report. My latest credit report shows 5 credit inquiries that I did not authorize XXXX credit XX/XX/XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX ( ALL ACCOUNTS ) XXXX XXXX ( XX/XX/XXXX ), 15 USC Section 1681i ( d ) requires that you notify me when the items have been deleted. Under 15 USC Section 1681j, nor use my SSN without my consent or permission.
LII U.S. Code Title 15 CHAPTER 41 SUBCHAPTER IIA 1679c Quick search by citation : Title enter title Section section 15 U.S. Code 1679c - Disclosures U.S. Code Notes prev | next ( a ) Disclosure required Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed : Consumer Credit File Rights Under State and Federal Law You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any credit repair company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over 7 years old. Bankruptcy information can be reported for 10 years.
You have a right to obtain a copy of your credit report from a credit bureau. You may be charged a reasonable fee. There is no fee, however, if you have been turned down for credit, employment, insurance, or a rental dwelling because of information in your credit report within the preceding 60 days. The credit bureau must provide someone to help you interpret the information in your credit file. You are entitled to receive a free copy of your credit report if you are unemployed and intend to apply for employment in the next 60 days, if you are a recipient of public welfare assistance, or if you have reason to believe that there is inaccurate information in your credit report due to fraud.
You have a right to sue a credit repair organization that violates the Credit Repair Organization Act. This law prohibits deceptive practices by credit repair organizations.
You have the right to cancel your contract with any credit repair organization for any reason within 3 business days from the date you signed it.
Credit bureaus are required to follow reasonable procedures to ensure that the information they report is accurate. However, mistakes may occur.
You may, on your own, notify a credit bureau in writing that you dispute the accuracy of information in your credit file. The credit bureau must then reinvestigate and modify or remove inaccurate or incomplete information. The credit bureau may not charge any fee for this service. Any pertinent information and copies of all documents you have concerning an error should be given to the credit bureau.
|
| 12/08/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
According to 15 USC 1681 {$600.00} of the Fair Credit Reporting Act " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality and a respect for the consumer 's right to privacy. '' ( Furnisher of information to credit agencies ) is a consumer reporting agency and I am the Consumer. I invoke my right to to ensure my private information IS NOT shared as backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its consumers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution as defined under that title 15 USC 1681 {$600.00} sec. 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Additionally, these companies that furnish information to credit agencies, financial institutions and the Consumer reporting agencies XXXX, XXXX and XXXX DO NOT have my consent to furnish this information and they surely DO NOT have my written consent. Any and all consent to XXXX, XXXX XXXX, ( Furnishers of information to credit reporting agencies ), whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless -- the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnishers of information to credit reporting agencies ) never informed me of my right to exercise my nondisclosure option. Not only that, 15 SUC 1681C ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. According to, 15 USC 1681 s-2 ( A ) ( 1 ) A is states " A persons shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also, 15 USC 1681 e states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681 c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. '' XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also, 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I AM OPTING OUT OF YOUR REPORTING SERVICES.
|
| 05/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX To whom this may concern, I am writing to request the removal of unauthorized credit inquiries on my ( name of the credit bureauEquifax, XXXX and/or XXXX ) credit report. My latest credit report shows 5 credit inquiries that I did not authorize DT credit XX/XX/XXXX XXXX finance XX/XX/XXXX XXXX XX/XX/XXXX XXXX ( ALL ACCOUNTS ) XXXX XXXX ( XX/XX/XXXX ), 15 USC Section 1681i ( d ) requires that you notify me when the items have been deleted. Under 15 USC Section 1681j, nor use my SSN without my consent or permission. LII U.S. Code Title 15 CHAPTER 41 SUBCHAPTER IIA 1679c Quick search by citation : Title enter title Section section 15 U.S. Code 1679c - Disclosures U.S. Code Notes prev | next ( a ) Disclosure required Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed : Consumer Credit File Rights Under State and Federal Law You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any credit repair company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over XXXX XXXX XXXX. Bankruptcy information can be reported for 10 years. You have a right to obtain a copy of your credit report from a credit bureau. You may be charged a reasonable fee. There is no fee, however, if you have been turned down for credit, employment, insurance, or a rental dwelling because of information in your credit report within the preceding 60 days. The credit bureau must provide someone to help you interpret the information in your credit file. You are entitled to receive a free copy of your credit report if you are unemployed and intend to apply for employment in the next 60 days, if you are a recipient of public welfare assistance, or if you have reason to believe that there is inaccurate information in your credit report due to fraud. You have a right to sue a credit repair organization that violates the Credit Repair Organization Act. This law prohibits deceptive practices by credit repair organizations. You have the right to cancel your contract with any credit repair organization for any reason within 3 business days from the date you signed it. Credit bureaus are required to follow reasonable procedures to ensure that the information they report is accurate. However, mistakes may occur. You may, on your own, notify a credit bureau in writing that you dispute the accuracy of information in your credit file. The credit bureau must then reinvestigate and modify or remove inaccurate or incomplete information. The credit bureau may not charge any fee for this service. Any pertinent information and copies of all documents you have concerning an error should be given to the credit bureau.
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have two XXXX XXXX loans serviced by Edfinancial, payments on which are currently scheduled to resume on XX/XX/2023. I am eligible for loan deferment as I am participating in a XXXX fellowship program ( XXXX ).
As per the instructions provided on Edfinancial 's website, I filled out a XXXX Fellowship Deferment Request form, had it completed by a XXXX authorized official, and transmitted it to Edfinancial through its relevant online form around XX/XX/2023 along with ancillary requested information. Said form is attached to this complaint.
On the same day, I sent Edfinancial a message through its contact platform asking for confirmation of receipt of my deferment request, and inquiring as to whether my payment currently due on XX/XX/2023 would be deferred upon processing ( as my grant began on XX/XX/2023 ) or whether I should repay it before its due date. I was seeking clarification as I was ( and remain ) confused by these statements on Edfinancial 's website : " Your loan will remain in repayment status until your deferment is approved. '' " If your deferment does not cover all your past due payments, you may be eligible for a forbearance for all payments due before the begin date of your deferment or if the period for which you are eligible for a deferment has ended, a forbearance for all payments due at the time your deferment request is processed. '' Upon submission of my deferment request, I received differing estimated processing times from Edfinancial. After completion of the deferment request questionnaire, Edfinancial 's website states that " once your completed form and certification are received, your request will be processed, which can take up to 5 business days. '' After upload of my XXXX XXXX Deferment Request form, Edfinancial 's secure file transfer platform gives a processing deadline of 10 business days.
Regardless, on XX/XX/2023 ( 13 business days after my initial request ), I had received no communication at all from Edfinancial : no confirmation of receipt, no confirmation of processing, and no update on my borrower portal. I had also received no answer to my message, of which I do not even have a record of sending since Edfinancial is only reachable via its own contact platform, which gives the sender no copy of their communications.
On XX/XX/2023, I attempted to call Edfinancial 's contact number ( at personal cost, since I am abroad on my XXXX ). I waited 45 minutes on hold before having my call answered, upon which it immediately dropped. After that, I re-submitted my deferment request and sent a message broadly similar to the one I sent around XX/XX/2023, via the same channels. I have still received no communications or updates from Edfinancial.
I intentionally submitted my deferment request well ahead of my payment due date of XX/XX/2023, hoping for my request to be processed and granted before that date to avoid any confusion or unnecessary payment. That date is coming up in 6 days, and in any case, we have well exceeded the processing time of my request.
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
In preparation for the resumption of student loan payments 2 days ago ( Wednesday XXXX ) I've been attempting, for 2 months now, to update my account to the XXXX Graduated XXXX XXXX. Initially I can only afford this low payment. I tried to update my account online, but this was not an option on ED Financial 's website. I first called on XX/XX/XXXX to find out what the issue was and to see if ED Financial could update my account manually so that I could enroll in auto pay. I spoke with XXXX on XX/XX/XXXX who assured me the account would be updated to reflect the initial monthly payments of {$130.00}. She said my account would reflect this update in XXXX business days. This would have put me at XXXX XXXX. I checked back with ED Financial, because again they don't allow borrowers to update their accounts on the website, on Monday XXXX XXXX, spoke with XXXX and then, because XXXX offered XXXX ' help, a supervisor, the following day ( XX/XX/XXXX ). The supervisor, XXXX, assured me that my request for the XXXX Graduated XXXX XXXX had gone through but requried XXXX business days to activate and become visible ( to me ) on the website. XXXX business days would have put me at XXXX XXXX [ so that i could enroll online in auto pay.. ]. XX/XX/XXXX rolled around and still no update. I called again, spoke with XXXX who again offered no help. Again I had to request to speak with a supervisor. Every time I've requested a supervisor ( which as of today, Friday XX/XX/XXXX, has been at least 5 times ) they require XXXX hours to call you back. As if the wait wasn't bad enough they call once, and if you're not available then you have to go through teh painful process all over again of talking with a XXXX who can't do anything. Since first reaching out to Ed Financial on XX/XX/XXXX I've spoken with the following indivuduals : XXXX, XXXX ( Supervisor ), XXXX, XXXX ( Supervisor ), XXXX, XXXX ( supervisor ), and more... I have stopped keeping track. I'm beside myself. I've been told twice now that my credit standing would not be affected since my account wasn't going to be updated by the XXXX payment start date since my account was still in the updating process. I've requested, from supervisor, emailed evidence that my credit standing would not be affected since I could not make the payment they still have published- {$360.00}. I am beyond frustrated at ED Financial. I am a nervous wreck that because of their inability to help me ( over XXXX months and countless phone calls ) my financial standing will be impacted.
I am able to make the lowest monthly payments offered by the XXXX Graduated XXXX XXXX, and have been trying to make this happen, and enroll in autopayment for over 2 months now, but have gotten nowhere. I just want to start repaying my student loans and am able to do so. I know the situation has been fluid with the government 's loan forgiveness plans being repeatedly delayed and then ultimately shelved, but this is out of control. It feels fraudulent and I'm terribly worried about this whole situation.
|
| 11/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On the first week of XX/XX/XXXX, I called EdFinancial Services - customer service to request a refund for the lump-sum payments I made during the forbearance grace period. I was told that they would begin the process of the refund and my loan balance would be updated back to it's original amount. The representative was very nice and even submitted to get my payment refunded via check because I closed the bank account I paid against the loan. I was optimistic that this process would be smooth and easy! I think it's important to note that I made my payments in-full against my previous loan provider, XXXX XXXX XXXX who was acquired by Ed Financial service .
On XX/XX/XXXX I call back to check-in for an update on my refund and asked why I haven't been provided an email to setup my account. The rep that I spoke to could not find my request at the beginning until I told reminded her that my previous loan provider was XXXX XXXX. She assured me that my request is still in the queue. I told about my concerns that would miss the one-time student loan forgiveness program under the Biden Admin because there would be no balance reflected in time. She told me to go ahead and apply and that if I am rejected it would reprocess automatically. I went ahead and applied for student loan forgiveness.
I called today, XX/XX/XXXX to request an update as to the status. I spoke to XXXX representatives who provide me with no update other than it was in process. XXXX representative that my request was submitted on the XX/XX/XXXX. ARE YOU KIDDING ME! I requested this over a month ago! In addition, she told me complete opposite directions/information from my last call on the XX/XX/XXXX saying that I can't apply for the one-time student loan forgiveness program under the Biden Admin until my loan balance is reinstated. WHAT?!? Be consistent. I don't even know what to believe!
The XXXX rep continued to tell me that it takes time because the request has to go through the U.S. Treasury. Fine. that's fair.... but I followed up with " is my request status held up by the U.S. Treasury? '' She replied, " No. '' So ... my status of refund went from being unknown to being able to see if it's been submitted to the U.S. Treasury. I just want my refund and my loan balance reinstated so I can get the loan forgiveness!! No help is being provided. I tried to file a complaint ... no process for me to do that other than submitting it through the customer service rep who was very rude, couldn't provide answers or solutions, and didn't seem to care for my needs. How can I trust that they even filed my complaint if they could provide me straight answers.
This company is unprofessional, provides XXXX transparency, and is not in the interest of helping those who they serve. What more do I need to do to get my refund and reinstate my loan balance. If I don't get the forgiveness because of EdFinancial Services 's lack of customer service, I will put 100 % blame on them and expect them to cover my loan balance after I get my refund.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The current standing of the Federal student loan at EdFinancial Services is listed as open with a balance of roughly {$12000.00} on my XXXX credit report. The loan was transferred from EdFinancial services to XXXX XXXX and was forgiven through the Federal student loan forgiveness program. The XXXX XXXX correctly indicates that the loan balance is {$0.00}. The EdFinancial Services account still shows the loans carrying a balance.
I initiated disputes at XXXX with accompanying paperwork showing the loan balance at EdFinancial services in XXXX and XXXX of XXXX. No action was taken to clarify the Dispute. I also contacted XXXX services on XX/XX/XXXX with the following : " From : XXXX Sent : Thu XX/XX/XXXX XXXX XXXX ( Eastern Daylight Time ) To : XXXX Subject : Other XXXX XXXX My loans were transferred and closed at Ed Financial Services to Federal Student Aid for forgiveness, but on my XXXX and XXXX credit report the Ed Financial loans are not marked as closed. The last update was XXXX of XXXX.
Please report these loans as closed to All credit reporting agencies As soon as possible, to avoid future legal action.
Best Regards, XXXX '' the response was as follows : " On Tue, XX/XX/XXXX at XXXXXXXX XXXX XXXX wrote : Hello XXXX, Thank you for contacting Edfinancial Services. We apologize for any inconvenience this may cause. The U.S. Department of Education has changed the process of credit reporting when your account is transferred between federal student loan servicers. We will no longer close the current tradeline for your federal student loans, instead, the credit reporting file is now transferred to your new federal student loan servicer. Your account was transferred to the Public Service Loan Forgiveness processor on XX/XX/XXXX, and they would have received your credit reporting file within 90 days of your transfer. Please contact XXXX directly for further assistance.
Thank you, XXXX Edfinancial Services We value your opinion and want to know how we can improve your email experience. Please take a minute and provide us with your feedback by clicking on this short survey.
https : //Edfinancial.com/emailsurvey '' I responded on XX/XX/XXXX : " From : XXXX Date : Tue, XX/XX/XXXX at XXXXXXXX XXXX Subject : Re : XXXX To : XXXX Hello XXXX, The loans were transferred, but there is no indication on my credit report that they were transferred from you to the other vendor. So it looks like the loans are still open at Ed Financial. There has to be another step to document the transfer of the loans and subsequent zero balance owed to Ed Financial. Otherwise it looks like I still owe Ed financial $ XXXX even though the loan is closed and forgiven at XXXX. This needs to be escalated to management for review.
Thanks XXXX '' No response has been received from EdFinancial at this time, additionally the disputes at XXXX were not successful, thus the loans still show the {$12000.00} is owed to EdFinancial when there is a {$0.00} balance.
|
| 10/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Monday, XX/XX/XXXX, I contacted Edfinancial for the first of many attempts after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days.Throughout the pandemic I paid {$8900.00} in payments to pay off my entire loan. When I asked for some form of confirmation that they are processing my request in their system, I was told I can not be given any form of confirmation via email or otherwise, even though they were happy to give me email receipts back when they accepted {$8900.00} dollars from me during the pandemic. I suspected they were not recording my request or beginning the process so I called again a week later to check and the representative on the phone told me they had no record of a refund requested by me in their system. I was distressed but remained calm and repeated my request from a week prior.
On XX/XX/XXXX I saw that my balance owed on EdFinancial and XXXX was re-instated to the full amount of {$8900.00} but my money was never refunded to me. I was told by a representative that it would take up to 10 days after my loan balance is re-instated for the refund to hit my bank account and now it has been 30 days since my balance has been reinstated on EdFinancial and XXXX, and 50 days since my original request. During my third call with EdFinancial I was told by EdFinancial it would take another 60 days from today, XX/XX/XXXX, for the refund to be deposited to my bank. Each representative keeps lying and extending the quoted timeframe further out after each deadline passes and I check up on their quoted timeframe.
EdFinancial is directing blame on the XXXX and saying the XXXX has my funds and it is outside EdFinancial 's control.
It seems as though edfinancial is one of the ONLY student loan providers who is maneuvering with such shady business practices. XXXX, XXXX XXXX, aidvantage are only quoting 2-3 weeks turnaround time and those that I know with those loan providers have already seen their refunds hit their bank account.
I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers refunding their money to their banks in just 5 business days makes me very concerned that this company does not have our best interests at heart. I have never dealt with a more unprofessional company in my life.
PLEASE HELP ME EDFINANCIAL IS NOT REFUNDING MY MONEY AFTER 50 DAYS
|
| 04/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
My current loan provider is Ed Financial. I consolidated my federal loans with them in XXXX XXXX. I have been paying my loans back on a graduated repayment schedule since XXXX XXXX. The payments increase every 2 years on this repayment plan. I had been on the year 8 ( payments XXXX ) repayment category when I went out on maternity leave in XXXX XXXX. I did n't make payments for XXXX XXXX and XXXX XXXX ( after discussing this with my loan provider ). At that point I had " paid ahead '' and did n't have payments due for 3 months. When I returned to making payments in XXXX XXXX, they returned to listing my graduated repayment " amount due '' in the year 1-2 ( payments 1-24 ) category. But I am paying at the year 8 category ( payments XXXX ) as I had been. Since I am paying more than what is " due '' per this reset calculation, they are listing my next payment due date as XXXX XXXX. I have asked that they place me into the appropriate payment tier for repayment, so that my payments will increase every 2 years on a graduated schedule. I was told that my payments will not increase every two years ( unless I remember to change my payment every 2 years ) since I am now considered to be " paying ahead ''. They told me that they just ca n't increase my monthly payment every 2 years and that this would " cause more problems and hurt more people that it would help ''. I explained that I wanted them to provide me with an accurate payoff date based on the amount I am currently paying, with an increase every 2 years. I told them that my goal is to pay off my student loans faster. They told me what I am asking them to do is " hypothetical '' and they do n't understand why I would want them to do this. They offered to give me a monthly payment of around XXXX dollars for the next XXXX payments. I told them that again, my goal was to shorten my repayment term, not lengthen it. And I pointed out that if I only paid XXXX dollars for the next XXXX payments, this would lengthen the repayment, not shorten it. After spending 2 hours on the phone, with XXXX different people at EdFinancial, I was left with being told to find my own amortization schedule online by googling it so see how I could pay my loan off faster and estimate the maturation date of the loan. They also failed to provide me with an accurate maturation date for the loan. They continue to provide me with a maturation date based on the payment tier they are listing me in ( years 0-2 ) instead of where I am currently paying and would be projected to increase every 2 years. I expressed my frustration and concern to EdFinancial and even requested to speak to a supervisor, who was actually the one who told me to look up an amortization schedule online myself. I explained to them that I have another student loan provider who provides me with payoff information in real time based on my current payment. Again, I was informed they could not provide me with this information.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I applied for the new SAVE repayment plan through studentaid.gov.
On XX/XX/XXXX my application was processing.
Unknown to me until XX/XX/XXXX on XX/XX/XXXX my application was denied by ED Financial ( my loan servicer ) because I didn't have an active loan.
In reality ED Financial was transferring loans in its system to a different computer system. That change had a transfer window of XX/XX/XXXX to XX/XX/XXXX based on their emails. They had delays in transfer. They didn't inform that this delay was occurring until late XXXX. Because of their own internal system transfers they didn't see my loan in their system. They inaccurately denied my request. I had to reapply today XX/XX/XXXX over the phone with their customer service rep XXXX. The change wont happen for 31 days, after my next payment which resumed this month is due.
The change when I applied said my payment was going to drop from close to XXXX to {$74.00}. Now I was told my payment will be closer to {$170.00}. That's okay as long as that is accurate. My XXXX Payment will still be the higher amount even though I timely applied for the change to the SAVE program. ED Financial screwed up, not me.
XXXX put in a ticket to figure out why my loan was lost during the transfer creating a denial, why I never received the XX/XX/XXXX correspondence informing me my loan was denied, and I think a general complaint on my behalf. She was actually helpful, but still could only convey what basic info she had. It wasn't her fault that ED Financial screwed up from a systems perspective with a failure to properly audit requests that came in on and after XXXX.
I also tried emailing using their online contact form ( that does not provide an email confirmation/copy so I only screenshot the 2nd submission before submitting. I emailed on XX/XX/XXXX and again on XX/XX/XXXX. They indicate a 4-5 day response time. XXXX told me it is closer to 27 days currently. I have not received a response to either of those email/contact form requests. If I had received a response I would have been able to resubmit with more than 31 days time. I did try and call in on XX/XX/XXXX but was on a different call when they called back ( 5.5 hours later ) and didn't have a chance till today to call again.
I received a letter on XX/XX/XXXX ( dated XX/XX/XXXX ) that described my old plan, but since I never received the XX/XX/XXXX denial on that SAVE application I just assumed my request hadn't been processed yet. That was also why I reached out via the contact form to get answers regarding that XXXX ( XX/XX/XXXX ) letter.
ED Financial should have known their system was causing issues with requests because they failed to meet the transfer schedule they informed us would be in place. They knew when SCOTUS denied the forgiveness and a new plan was created that lot of change requests would start. I applied to give plenty of time to allow those changes to take effect.
|
| 07/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I've tried to reach out to ED FINANCIAL/ESA concerning my consumer report. I asked the company to provide me with an SSA-3288 showing that i gave this company consent to report to my consumer report, even if the process is online. This company don't understand that they can't just put anything on my consumer report. According to 15 US Code 1681a ( 2 ) ( Exclusions ). Things that aren't supposed to be included on a consumer report. Information solely as to transaction or experiences between the consumer and the person making report. Consumer- is an individual ( ME ). Person- Any individual partnership, Corporation, Trust, estate, cooperative association , government or governmental subdivision or agency, or other entity. Experiences & Transaction-Applying for a loan, credit cards, late payments, high utilization, charge off ( s ) collection accounts, Judgements, Repos, Bankruptcy. this law shows that this company really didn't care to read. 5 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
( 2 ) Exception This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between two or more financial institutions that comply with the requirements imposed by the regulations prescribed under section 6804 of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information.
I wasn't informed about any activity that took place on my consumer report.
|
| 08/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hi CFPB staff, My student loans are being serviced by EdFinancial. On XX/XX/2023, I received an email from them informing me that on XX/XX/2023, they would begin moving my loan to a new student loan servicing system for the purposes of better serving me, and that two weeks after the transfer begins, I will need to register for a new account online to access my loans. Then, as of XX/XX/2023, they sent an updated email stating that there was a slight change in the original transfer date of XX/XX/2023, and that my loans would be transferred at a later date. On XX/XX/2023, I received an updated email from them stating that effective XX/XX/2023, they would begin moving my loan to a new student loan servicing system to, once again, better serve me, and, once again, that XXXX weeks after the transfer begins, I will need to register for a new account online to access my loans. Finally, on XX/XX/2023, I received an email stating that there has been a slight delay in the original estimated transfer date of my loans to the new servicing system, and that Edfinancial is working to ensure my information is transferred over as quickly as possible.
It is now XX/XX/2023, over two weeks after EdFinancial 's last correspondence regarding the status of my account, and almost 3 months to the date of their first email. As you know, student loan interest begins accruing again on XX/XX/XXXX, now a week away, and I have not heard any updates from EdFinancial regarding the status of my account. When I access my old account on EdFinancial, the records are not accurate as it shows I have no loan balance and does not include any history of my prior payments. I have tried calling EdFinancial during working business hours, but am met with long hold times of over XXXX minutes. There are numerous threads on websites such as Reddit.com of other student loan borrowers in the same position due to EdFinancial 's lack of communication and transparency.
I am writing this complaint because I am worried that, given student loan interest begins accruing in one week, and given EdFinancial 's previous statements that I would need to wait two weeks after the account transfer to make a new account, that when I receive a new account with EdFinancial, I will be unable to access my loan accounts and submit payments to my loans before the interest begins accruing. I am worried that due to EdFinancial 's lack of adequate communication, myself and other student loan borrowers will be adversely affected when the XX/XX/XXXX deadline arrives. It is absolutely unacceptable for a company that holds our student loans to have done this migration to a new system, technical difficulties abound, right before student loan payments were to resume- they've had three years!
If needed, I am happy to provide copies of all correspondence as well.
Any help would be greatly appreciated. Thank You.
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On numerous dates in XXXX and XXXX I tried to identify the forgiveness and repayment options available to me. When I called in, they were deceptive and misrepresented my options for forgiveness, my XXXX eligibility, and covid payment refund deadlines.
Because of their behavior, I did not receive a refund for payments I made during the payment pause because I was not aware that I was eligible for XXXX, and would thereby benefit from a reimbursement, and was not aware of a deadline to request but only a timespan of eligible payments to be requested.
Furthermore, in XXXX they transitioned to a new platform without migrating my payment history, making it difficult for me to see my history of payments and clarify what payments were eligible for refund. I requested this information online but did not receive it until I repeatedly called in XXXX XXXX
I made several payments during the COVID payment pause, amounting to over {$51000.00}. With {$42000.00} of payments of this being paid between XXXX XXXX XXXX XXXX XXXX XXXX I would not have made these payments or delayed my request for refund if they had not misled me over the phone and online regarding my XXXX eligibility and deadline for requesting a refund.
Ed Financial told me that I could request a refund for payment during the pause, thanks to the CARES act, as long as the payment was made during the pause, and that no deadline was currently set or advised by Department of Ed. No deadline was ever communicated to me.
Throughout XXXX, XXXX, and XX/XX/XXXX, I attempted to make the request for refund several times using their online form, chat tool, and by phone. Several times the phone calls hung up on me, had extremely long wait times, and the few times I was able to get someone on the phone knowledge was limited.
Despite many attempts to formally submit requests using their online form tool / email tool did not record my messages, send me any sort of confirmation message, and never responded to me in any way shape or form. The few times I was able to get someone on the phone, they said I could not request a refund or that it was too late.
Information regarding refunds available on Ed Financials site was non-existent or misleading, while StudentAid.gov only listed the dates of payments that were eligible to be refunded, not a deadline to request the refund. The CARES Act also does not list a deadline to request the refund. I should have had a fair window of time to make my refund request beyond the final date of my payments. The largest payments I made were less than 60 days ago. There is no reason I should not be able to receive a refund that I'm entitled to by law.
These are the dates and payments I want refunded : Date Payment Amount XX/XX/XXXX {$4500.00} XX/XX/XXXX {$980.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$2500.00} XX/XX/XXXX {$30000.00} XXXX {$12000.00}
|
| 08/11/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Pursuant to the Fair Credit Reporting Act 15 USC 1681 section 602 a says " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is supported by 15 USC 6801 which says " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ED Financial Services is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ED Financial Services the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ED Financial Services whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ED Financial Services Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' TAKE NOTICE I am opting out of your reporting services. ''
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XXXX I reached out to EdFinancial Servicing to find out why my payments were suddenly {$570.00} per month. I was informed I Had been put into the SAVE program, which I did not authorize. I was informed by a representative that I could be moved into an income based plan where my payments would be around XXXX per month, which was fine. I was told it would take 31 days to move, but I would be fine before payments were required to start. I was read all the scripting for the changes that is required and agreed to this change.
I followed up multiple times and was told this was in process. The changes NEVER HAPPENED. It took me calling in to find out the actual time frame was 45 business days and not 31 business days. I called back and requested a Supervisor to call me back, because this was unacceptable that my account was still showing this high amount ( that is NOT A SAVINGS!!! ). I was told I would recieve a call back within 24 hours.
72 hours later on XX/XX/23, I finally received a call back from a Supervisor who informed me that all of the representatives I had talked to previously about my account had provided me incorrect information, and my change approval was never submitted correctly and was still in processing and in fact, could not be processed. I was told I had to resubmit all of the information all over again, and get a new update for a completely different amount - around XXXX which as nearly XXXX more than what I had previously been told. I was also told this change would take 19 MORE days on top of the 50 days I have already waited. In the meantime I am recieving late notices, delinquincy notices and my account shows a balance due.
In addtiional, I requested letters detailing the incorect information, the correct information and a payment notice with the updated information, which I have not received.
To date, it has been 11 days, there has been no follow up communication, no letters as requested, no updated payment information and no changes to my account. I previously submitted a complaint, but this change was worth a second complaint with updated information due to the gross negligence by EdFinancial Servicing. I should have been told that the previously agreed upon payment schedule was incorrect and not possible.
In addition, the Supervisor I spoke with said that due to the payment pause during COVID, that I was not eligible for lower payments because of 3 years that no payments were due counted towards the timespan of a loan. I am being punished for payment pauses, which seems both illegal and incorect. The Supervisor on several occasions attempted to get me to consolidate my loan which would have made me ineligible for other benefits in the future. This seemed extremely focused on providing a service that he would get monetary compensation for instead of actually trying to solve my problem,
|
| 08/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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EdFinancial has been transferring loans to their new system in batches. My loans began transferring on XX/XX/XXXX, and I am still not able to log in and resume payments. I first sent an email that I did not receive a reply to. I also attempted to use the Chat system on their website, and was disconnected after 10 minutes. This occurred three times. After waiting on hold for 1 hour and 13 minutes ( when the automated message stated the wait time was 50 minutes ), I was able to speak with a customer service representative named XXXX on XX/XX/XXXX. I was advised that loan transfers take about 14-20 business days. Since my loans began transferring on XX/XX/XXXX business days would be XX/XX/XXXX. She advised they were experiencing some delays. She estimated my loans would be finished transferring " sometime soon ''. I am greatly concerned that I will not be able to make a sizable loan payment prior to interest resuming on XX/XX/XXXX, and thus have unnecessary interest payments. EdFinancial 's technical difficulties should not cost me money. After researching this issue online, it seems that many other student loan borrowers are in a similar situation.
On XX/XX/XXXX I attempted to use the chat on EdFinancial 's website and was not connected. I called at XXXX and was told there was a wait-time of 320 minutes, so I requested a callback. A representative did attempt to call me at XXXX, but I was working and unable to answer the call. I called again at XXXX to enter their queue, and requested another call back. I even consented to being called back later than XXXX, if needed. I did not receive a call. Today ( XX/XX/XXXX ), I called when they opened at XXXX to request a call back. At XXXX I did receive a call and spoke with a customer service representative named XXXX. She was unable to provide me with an update regarding my ability to access the new system, as she stated my loans were still being transferred. She stated : " Is there some reason that you need to access your system before Friday? Interest accrues then, but payments do not resume until XXXX ''. I informed her that I was looking to pay off about two-thirds of my balance to avoid paying unnecessary interest. She did put me on hold to research the matter further. When she returned, she was unable to provide me with further information. When I requested to be connected with a supervisor, she stated that " they will just tell you the same thing '', and refused to escalated my concern. XXXX also acknowledged that she was able to see this complaint and that I would have a response by XXXX. Student loan interest resumes in 2 days, and it now is a certainty that interest will be accruing on my principal balance. I am upset that I will be charged significant interest, which accrues and compounds daily, on a balance that I was planning to pay prior to this date. Thank you.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Edfinancial Services, a financial company that handles my student loan payments. My complaint pertains to severe payment processing issues that I have been experiencing over the past month, which have caused significant financial and emotional distress.
Below, I have outlined the details of my grievance : On XX/XX/2023, I initiated a payment of {$3500.00} towards my student loan account with Edfinancial.
On XX/XX/2023, I made an identical payment of {$3500.00}, believing that the first payment might not have gone through.
On XX/XX/2023, I made a third payment of {$3900.00}, with the intention of ensuring that my payments were up to date.
On XX/XX/2023, I attempted to make yet another payment of {$4200.00}, hoping that this would resolve the situation.
Despite making these payments, I have received no confirmation or acknowledgment from XXXX beyond a receipt email that my payments were received and applied to my account. This lack of communication and transparency is deeply concerning.
Moreover, when I attempted to contact Edfinancial to inquire about the status of my payments and seek a resolution, I faced extreme difficulty in reaching their customer service representatives. On the rare occasions when my calls did go through, I was met with unprofessionalism, as I was hung up on without any attempt to address my concerns.
As a responsible borrower, I also contacted my bank to verify whether these payments were processed successfully or if they were flagged as fraudulent. My bank confirmed that none of the payments I made to Edfinancial have been processed or withdrawn from my account. This further indicates that Edfinancial has not fulfilled its obligation to process my payments appropriately.
While Edfinancial fails to process my payments, my student loan account continues to accrue interest on the principal loan amount. This situation has placed me in a precarious financial position and is causing undue stress and anxiety.
I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action against Edfinancial Services for their failure to process my payments and provide adequate customer service. I also request that Edfinancial be held accountable for any financial losses or damages I may incur due to their actions.
I am more than willing to provide any additional information or documentation that may be necessary for your investigation.
I sincerely hope that the Consumer Financial Protection Bureau will address this matter promptly and ensure that Edfinancial Services adheres to the necessary standards of conduct and customer service.
Thank you for your attention to this urgent matter.
Sincerely, XXXX XXXX
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
EdFinancial has been a nightmare from day one. Response times for critical issues are abysmal. The servicer was to provide me with a statement showing particular information to provide to my employer program for repayment benefits. {$100.00} a month in student loan repayment assistance. An account number was provided about a month or so after request and provided to my employer. Once payments were started to be remitted beginning in XXXX, the ACH would clear, but payments were not applied to my account. I had to manually email servicer a copy of the ACH information to apply to my balances. Email correspondence took weeks for a return, and the funds were applied almost 2 months later. This continued, after repeated requests to update any issues that may be causing this, 4 additional times. Only in XXXX did the servicer relay that through the transition to a new online platform they had changed my account number. From XXXX to XXXX, multiple requests were made to attempt to correct issues they were having. Once the new account number was provided, I provided to my employer, and now I await XXXX test run to determine if it will be applied accordingly.
However, a new and more pressing issue has presented itself. When repayment was slated to resume, I took it upon myself to explore my options. Through the urging of the government and this servicer, I used a tool that helped me determine if an IDR plan was appropriate. After several turns on the student loan site, it was determined that a more appropriate payment option was a graduated payment plan, and I began making payments as soon as payments resumed. Well, this past Saturday, I received an email stating that my IDR application was approved and my new payment would be almost double what it was in my graduated plan. Not only that, but the payment would be withdrawn from my account in 8 days when my next payment was due. As this was not acceptable, I tried to go online to switch back to a graduated plan. This feature was unavailable, and suggested that I contact them to change. As they arent open on Saturday, I had to wait until Monday. On Monday, I tried all methods of contact only to find that their phones were perpetually giving a busy signal. So I tried a chat, and it was only alluding to using the repayment tool to change my plan, and it was again unavailable to my specific situation. Throughout the day, no phone call was possible, and the only option remained an email, which has an unreliable timeline of response. So not only was I given almost no notice of a repayment change, I was given no opportunity to rectify this MISTAKE before it had a monetary impact on me. I believe this servicer to be in direct violation of a number of consumer protections and am increasingly concerned of how my accounts will be handled in the future.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I contacted Edfinancial, my federal loan service provider, on Friday, XX/XX/2022 after the government announced student loan forgiveness. I make below the income needed to qualify for forgiveness and I received a XXXX XXXX so I would qualify for the full $ XXXX forgiveness.
During the pandemic, I made {$9700.00} worth of payments. The Federal Student Aid website explains that I can request a refund for all payments I made during the pandemic due to the CARES Act. The refund would reinstate my loan balance on Edfinancial so it could then be forgiven as part of Bidens Loan Forgiveness plan. I understand actually cutting the check would take longer since it comes from the government but its Edfinancials role to ensure the request is submitted in a timely fashion and that the balance is reinstated promptly.
That Friday, I called Edfinancial to make the refund request. They said the refund timeline would take a minimum of 150 days. This processing time is completely different from that of every other servicer. XXXX, XXXX XXXX, XXXX, and XXXX are other loan servicers and are quoting 3-8 weeks turnaround time. I also know people with accounts at these services and they are already seeing the balance reinstated on their accounts.
I called Edfinancial a week later on Thursday, XX/XX/2022 and asked to confirm when the balance would be reflected back in my account ( again, its my understanding that the government issues the funds, but the loan servicing provider reinstates the balance on their own accord ). Once again, Edfinancial said it would take a minimum of 150 days and that they would ONLY reinstate the balance after the check was cut by the government. They also blamed the government for why they cant reinstate the balance on my account more quickly even though other loan servicing providers do not have to wait for the government to reinstate balances.
This is worrying for me since the balance has to be reinstated for forgiveness to occur. This means that I wouldnt see the balance on my account until XXXX at the earliest, which would be when interest rates and payments would resume. Additionally, Edfinancial is not able to provide confirmation on any of this. They said they will not provide written confirmation that the refund request has been put through.
Again, they are the ONLY student loan provider that is providing this long timeline. Other loan servicing providers are already reinstating balances on accounts after a few days, but Edfinancial is saying this will take 5-6 months to a year. I understand that Edfinancial has a lot of requests coming in but so do the other providers.
It's concerning that Edfinancial appears to be misleading consumers with these long payment timelines that would put consumers at risk for losing loan forgiveness.
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have had XXXX XXXX loans for my sons through Ed financial for over 6 years. I've not had any problems with payments until they changed their system over in XX/XX/2023. I made a {$5000.00} payment to ED FINANCIAL on XX/XX/2023. It was removed from my account by Ed financial via ACH payment. I have bank records that prove this. I also have a confirmation # from ed financial when I made the payment which I have given to their customer service department 8 TIMES!! They absolutely can not explain where my money went, why it was not applied and all they say is " I'll forward this to the finance department ''. AFTER 2 and a half MONTHS and over 15 hours, this is STILL not rectified, with no response from anyone at Ed financial. Customer service requires to you to stay on the line for hours. They have only 1 phone number. They do not call back and are useless. There are no emails, live chat available, or responses and when I finally do get someone to pick up the phone, they offer no solution. They make excuses or they lie. One time we were told that THEY COULD SEE the payment on my account but we couldn't ... which was a lie to get us off of the phone. Any time I make a payment it will say " pending '' and " Processing ''. It says nothing. They also said they would send a record of all of the payments we've made in the last 6 years, which they did, and of course it DID NOT HAVE the {$5000.00} payment on there. They have STOLEN my money, refuse to take ownership or apply my payment. I am now out {$5000.00} which is a lot of money in my family and I continue to pay a higher interest rate for the last 2+ months because they refuse to credit my account. They refuse to allow you to speak to someone in the finance department or a supervisor. They say " that's not how we do it here ''. It absolutely should NOT take this long to find my money. I have a confirmation # and all they need to do is type that number in to see that it is to be applied to my account. What good is a confirmation # if they can't access it? It is a feckless, corrupt company that steals money and continues to XXXX you with higher interest rates. Trying to make up for the NO INTEREST rates for 2 years during Covid.. I'm sure. I can not get them to help me or respond. Please help me and/or let me know of a different way I can go about getting my payment applied to my account. In addition, I try to log in and it now has disabled my account saying the info I put in there, ( my sons ss #, birthdate and Account # ) are incorrect. I've logged in several times with the same info and it's never been incorrect. So now I can't get into my account to pay anything. I've never experienced such frustration and problems with a company before. Thank you for your attention to this.
|
| 07/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Subject : Discharge of Debt Obligation and Request for Accounting XXXX Dear [ Debt Collection/Billing Department I have made 3 other attempts to settle this matter with ED Financials. I am writing to address the matter of the outstanding debt associated with my several accounts which I have been informed is owed to their company. Also, I am addressing the fact that ED Financials Services does not have a license to collect any debts in the state of Georgia. I must express my deep concern regarding the lack of a signed tri-lateral contract between myself, their corporation, and the relevant party mentioned in the contract, which is the Department of Education.
Upon thorough review of my records and the applicable laws, I have determined that the absence of a valid, signed tri-lateral contract raises significant questions about the enforceability and legitimacy of the debt. Under the Uniform Commercial Code ( UCC ) and relevant Code of Federal Regulations ( CFR ), it is crucial for parties involved in a debt obligation to provide clear evidence of the existence and validity of a contract.
Specifically, according to UCC Section 3-104, a negotiable instrument, such as the alleged debt in question, must meet certain requirements, including being a writing that contains an unconditional promise or order to pay a fixed amount of money. Without a valid, signed tri-lateral contract, it is difficult to establish the necessary unconditional promise or order required for the debt to be considered a negotiable instrument.
Furthermore, under the CFR, specifically Title 12, Section 1026.17, which implements the Truth in Lending Act ( TILA ), creditors are required to provide consumers with written agreements that disclose the terms of the credit extended. The absence of a signed tri-lateral contract raises concerns about compliance with these regulations and the adequacy of the disclosure of terms related to the alleged debt.
Based on these findings, I hereby request that they consider my debt obligation discharged and take immediate action to zero out all accounting related to the aforementioned debt. I expect that this discharge of debt will include, but not be limited to, the removal of any negative entries from my credit report and the cessation of any further collection efforts. This lender has no legal authority to collect and debt in the state of Georgia I kindly request that they provide written confirmation within 5 days from the date of this letter, acknowledging the discharge of the debt and the XXXX out of all accounting related to the debt. Please ensure that this confirmation explicitly states the removal of any negative credit reporting and the cessation of all collection activities.
.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On Friday, XX/XX/XXXX, I contacted Edfinancial after receiving news about student loan refunds for any payments made after XX/XX/XXXX, during the payment pause. I went ahead and asked them to refund the amount paid, but was taken aback at the processing time of at least 6 months, possibly 7-8 months. Several of my friends that have different student loan providers are seeing processing times of 3-4 WEEKS, give or take a few weeks, but nowhere near as long as a minimum of 6 MONTHS. I was a Pell Grant recipient and am therefore eligible for up to $ XXXX in forgiveness. During the payment pause, I made $ XXXX in payments.
It seems as though EdFinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, and XXXX are only quoting 3-4 weeks for turnaround, and those that have these providers are already seeing their loans reinstated on their account. What worries me is that the application to apply for student loan forgiveness opens in XXXX and EdFinancial won't be processing any of these requests in time to receive forgiveness. I'm expecting my refund to be received AND processed by XX/XX/XXXX at the earliest, possibly further out until XXXX or XX/XX/XXXX - well beyond the loan forgiveness application deadline. EdFinancial stated that our loan balances won't be reinstated UNTIL the refund is processed, which in my case, won't be until XXXX, XXXX, or even XX/XX/XXXX. Interest rates and payments will resume again in XX/XX/XXXX, and if my balance isn't reinstated by then, I'll be stuck paying interest on loans previously paid off for several months.
EdFinancial told me over the phone that they can not send out confirmation emails or anything and the only way I can verify if my request has been processed is by calling back in a month or so. I've heard from some friends and family that they called to request a refund, and when they called back to check on the status, the refunds haven't even been added to the system! I realize with the large call volume that requests will take a while, but it's very concerning to me that the minimum wait time is 6 months, when some providers are reinstating balances and issuing refunds within 6 WEEKS. I've also learned that EdFinancial is still processing over 2,000 requests made since XX/XX/XXXX, and I fear that I will not be getting my loan reinstated/refund back in time for forgiveness due to the seemingly very slow processing times with EdFinancial. Getting that money back would be life changing for me and millions of other Americans. So seeing how other loan providers are able to process payments within just several days/weeks makes me very concerned that EdFinancial does not have our best interests at heart.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have previously submitted a complaint regarding this company, complaint number XXXX.
Background : Earlier this year, my loan servicer EdFinancial switched to a new online platform. I have received several e-mails informing me that my account and loans had been transferred to the new platform, and inviting me to register. However, I have been unable to do so. For unknown reasons, when I have attempted to register and login to my new account, I consistently get an error message. I have contacted customer support multiple times and worked with different agents, who have been unable to explain or rectify the problem. One even passed me on to their manager, who was also unable to help and could not suggest how to resolve the issue. This means that my only method of paying my student loan ( XXXX XXXX XXXX XXXX XXXX XXXX ) is to pay via 'online chat ' with a live agent, which is time consuming as each agent insists on trying to fix the above problem prior to accepting the payment, despite me explaining nothing has worked thus far. There are also times, like the last week, where online live chat has been unavailable and I have not been able to make an online payment. Of course I am concerned about not being able to make timely payments because of issues which appear to be on their end.
Update : Since submitting the complaint, a response from EdFinancial was received asking me to screenshot an image of the error message I'm receiving and to send it to them. I sent a message to customer service and have not received a response. I have attached screenshot of error message to this complaint- this is what I see every single time I attempt to log in, regardless of the computer or device I'm using, whether I've requested a new password, etc. It never works.
Additionally, now that live chat with an agent is unavailable, my only option for making payments is via telephone. Unfortunately, now their automated system seems to be malfunctioning- the message often cuts out mid-sentence, and the system does not seem to recognize when I type in my bank account number or the amount I would like to pay. I have tried no less than XXXX times over the last few days with absolutely no luck, and seemingly no way to speak to an actual real person.
I have now been unable to log in to my account for several months. I can not access help via live chat, and I can not even use the telephone system because it does not seem fit for purpose. I have had no response to multiple inquiries sent via e-mail.
I am getting extremely frustrated and find this completely unacceptable, particularly because if my payments are late, through no fault of my own, I will incur the penalties.
|
| 06/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
I have
a 2 part complaint about the same company. 1 ) This complaint is about two accounts from the same company in concern of what's being reported on all 3 of my credit reports. From my understanding, they are past the Jurisdiction for negative reporting and also trying to stay active for much too long. It is being reported by EDFINANCIAL. From my understanding, these have passed the Jurisdiction for negative reporting. They both have the same open date of XX/XX/XXXX. One account is an ESA-ED account ending in XXXX and is closed ( with an active date that doesn't end until XX/XX/XXXX! ), and the other one ends in XXXX and has a balance of {$580.00} and reports until XX/XX/XXXX! ).
2 ) Throughout the life of the loans mentioned in this complaint, I have XXXX twice for a total of 27 months, and I had a XXXX XXXX happen, that caused me to be XXXX XXXX from the XXXX. In terms of dealing with this company, veteran 2 years shy of a decade, they made things so difficult. When I joined the United States XXXX in XX/XX/XXXX and I enlisted for the XXXX Loan Repayment Program ( which pays loans as long as they don't exceed {$65000.00} ). Upon my second XXXX, I noticed that the XXXX did not uphold their end of the deal in my enlistment and had to contact them. Fast forward to recent times, in trying to remedy it, they made things so difficult in terms of trying to understand why I have this OLD balance when I enlisted for the payment to be taken care of. I did everything they asked, contacted XXXX HR, and got proof of payment, sent in my XXXX with my XXXX years. If it weren't for some things I had stowed away at my grandmother 's house, I may have never found orders. It was nearly impossible to reach out to my prior unit, and I had to depend on the possibility that any soldiers that may have to know me from XX/XX/XXXX-XX/XX/XXXX may be there, and say they remember and recognize me and see if they had a copy of the orders. How is that fair, you can't assume that all soldier with in the same unit remain in contact with one another indefinitely, because that is the only hope one would have in matters like that.
I also tried to ask, what were my rights XXXX, because I had a XXXX XXXX and was not able to work for a while, and that I had supporting documents, they told me, that I should've said something when it happened. When I asked " how could I, I was XXXX and going through a lot XXXX and was in and out the hospital for a while, I wasn't able too, but I have supporting documents orders and medical records '' the response was the same. How is someone thinking about these things when they are XXXX and getting medical treatment.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
For context, I XXXX XXXX XXXX XXXX XXXX XX/XX/2023. I have called EdFinancial representatives on a monthly basis starting in XX/XX/2023 regarding my federal student loans payments. I applied for the REPAYE income driven repayment plan ( IDR ) plan in XX/XX/2023 and all my loans have been under the REPAYE IDR plan since XX/XX/2023. In XXXX, I applied to the new SAVE plan and I believe I was approved in XX/XX/2023.
When I spoke to a representative in XX/XX/2023, I was told that given that I made an annual income of {$0.00} in the prior fiscal year, my loan payments for the following 12 months starting with the first payment in XX/XX/2023 should be {$0.00}. At that time, this representative obtained my information over the phone to manual re-apply for the SAVE plan given my income of {$0.00} in the previous fiscal year. This same representative also emphasized to me that the estimated payment based on my previous annual gross income should be {$0.00}. She informed me although my account showed that my first loan payment of {$300.00} was due on XX/XX/2023, she stated that this new application for the SAVE plan ( reflecting last year 's {$0.00} income ) would take 21 days to take effect and reflect on my account and that I would not have to worry about the payment due on XX/XX/2023. I patiently waited 21 days. However, now in this month of XXXX, I have a {$300.00} past due payment with no adjustments made to my account. On top of this, my next payment due on XX/XX/2023 appears to have increased to {$610.00}.
Today on XX/XX/2023, I have called EdFinancial again to clarify my loan payments which are under the SAVE plan. Today, I was told over the phone that the application for SAVE that I completed with the representative on XX/XX/2023 was approved. When I tried to clarify why my current payments do not reflect last year 's income, I was told that my payments should reflect this year 's income. At this point, I am not quite sure if the representatives are intentionally deceiving borrowers to force borrowers to make payments that are higher than necessary OR if the representatives have a poor understanding of the various loan plans and payments. Either way, EdFinancial is engaging in unacceptable practices and is taking advantage of students who are new to loan payments and who do not have the financial means to seek second opinions.
Overall, my experience with EdFinancial has been terrible. Their representatives are constantly changing the information that they provide their consumers. I have been having the same issues for months and I have yet to speak to a representative who can address my questions clearly and accurately.
|
| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
It seems in XX/XX/2023, EdFinanical sent either a letter or an email to me indicating that they were changing their systems and as such had created a new account number for me. I don't remember receiving said letter/email but I admit I might have missed it. I can't tell you if it was a letter or email but I have been told by the company that I have gotten both but they can't provide a copy of it. Because of this missed communication, my payments from XXXX, XXXX, XXXX, XXXX and XXXX have not been applied to my account. I discovered this on XX/XX/XXXX and called the company and was told, if I could provide proof of the payments they could put in an escalation to process my payments faster. I faxed over this information on XX/XX/XXXX and called again on XX/XX/XXXX to confirm receipt. I have called back several times asking for a supervisor because all the call reps can tell me is that payments will be applied within 120 day ( sometimes 120 business days ). I got a call back from the supervisor and she was also going to escalate it. I didn't hear back from her again. I then sent a letter to the CEO and put in a complaint with the XXXX so then the call reps wouldn't talk to me to except to say that a response would be sent. The response was be patient we have the records for your XXXX thru XXXX payments and they would apply them as quickly as possible. I responded to that complaint with they were missing my XXXX payment and they haven't replied. I called last week and requested a supervisor call me back. I never received a callback. I have also requested a copy of my full payment transcript as they changed systems and I no longer have access to that information. I have never received that information either. It is now past the 120 days for the XXXX payment and it still hasn't been applied. I don't understand why it is taking so long to apply electronic payments when I have provided them with the dates, amounts and tracer numbers. I have also been told that they never sent out any additional letter/emails when they received payments with bad account numbers. They now have {$850.00} of my payments that they have yet to apply and their only response is be patient. I am tired of being patient and talked down to because they didn't bother to create a system that when payments were received with an old account number on it that they could easily find the new account number. I am also tired of being patient when I have provided them the information that they requested, are ignoring it. All I want is my payments to be applied in a timely manner and at this point XXXX from the date each payment was made is too long.
|
| 09/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Greetings. Prior to the pandemic, I was owing {$160000.00} ( XXXX principal and {$15000.00} interest ) in my student loan. I made payment towards my loan during XXXX. The total amount paid totaled about {$78000.00}, leaving me with a balance of {$84000.00}. Due to recent financial difficulties I requested the money be refunded to me as prescribed by the cares act. This occurred sometime around XX/XX/2023 when I was still with Ed financial. The agent I spoke to confirmed my request and said she processed it. She informed me that it will take about 60 days to receive my check in the mail. Shortly after this, I noticed my loan amount had increased back to the previous amount of {$160000.00}, which makes sense as I had requested the payment originally made be refunded to me.
On XX/XX/XXXX my loan servicer was then switched to XXXX. After the 60 days had elapsed and I had not received my check in the mail as expected, I reached out to XXXX who could not see that I made payments during COVID and that I had requested a refund either. All they could see on their end was that I owe {$160000.00} ( No mention of the {$78000.00} paid prior or refund request that was supposedly submitted ). Because they have no history of my previous payment, they are unable to make any refund request on my behalf. I called Ed financial, and they said they requested the refund, but they are unable to tell me the status of my refund request or what was delaying the check. I even logged into studentaid.gov website which show my previous payment of {$78000.00}, but make no mention of the refund request and reports a balance of {$160000.00} ( Which inaccurately insinuates that my pre pandemic total loan is XXXX + XXXX ).
It seems like the money I paid towards my student loan has been erased because I have not received my check as requested and my loan balance has returned to the pre-payment amount and no one is able or willing to tell me where my money/ refund is. I keep getting the run around. XXXX is unable to help me because they do not have the full record and Ed financial is giving me the run around. I tried calling the department of Finance, but unable to get a hold of a human on the phone in order to discuss my situation. Can you please assist me by figuring out if my refund was actually and accurately submitted to the department of education. If it was, I need to figure out where and when my refund will be sent to me. If it was not, I need the application resubmitted or have my loan amount updated to {$84000.00} instead of {$160000.00} to reflect payment already made since they are not refunding my payment.
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| 11/19/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Problem # XXXX My servicer ( EdFinancial ) has made errors to the days of accrued interest, and subsequently, the amount of total interest accrued. I was in graduate school from XX/XX/XXXX to XX/XX/XXXX. There are XXXX different loans that were borrowed after XX/XX/XXXX when payment paused and interest stopped accruing. The image attached is a screenshot I took of my total loan balance on XX/XX/XXXX. Please note that no payments have been made before XX/XX/XXXX. From the image ( XXXX ( XXXX MB ) ), loans XXXX to XXXX are the XXXX loans borrowed after XX/XX/XXXX. All these loans have accrued 86 days worth of interest by XX/XX/XXXX, but it should've only accrued 43 days. ( from XX/XX/XXXX to XX/XX/XXXX ) For example, the loan 1-13 Direct Grad PLUS ( Principle : $ XXXX, XXXX : 6.280 % ) that was issued on XX/XX/XXXX, should have accrued total of 43 days of interest, {$310.00}. But it shows amount of interest accrued as {$620.00}, or 86 days worth of interest. This is the same case for all of my loans that were borrowed after XXXX, XXXX ( Loans XXXX to XXXX ).
Problem # XXXX However, after the screenshot was taken on XX/XX/XXXX, I have made a payment of {$7000.00} on XX/XX/XXXX. Because Edfinancial put me on the standard payment for 2 months since the payment resumed XX/XX/XXXX. However, I had requested for REPAYE ( and now called XXXX ), back in XX/XX/XXXX, and again, on XX/XX/XXXX. Based on the timing of my application, I should've been on the XXXX plan since XXXX, and automatically been changed to SAVE plan by XX/XX/XXXX. However, because Edfinancial has put me on the standard payment for the first 2 months, I was forced to pay the minimum amount of {$3500.00} every month. In total, I had made {$7000.00} payment, which was very high compared to the income I have. Not only that, because I was not on the XXXX plan, I have not been able to receive the benefit of the plan that " eliminates 100 % of remaining interest for both subsidized and unsubsidized loans after a scheduled payment is made. '' As a result, I've accrued interest that was not paid for during the first 2 months, on top of the incorrect amount of interest that accrued. The representative I talked with said they can not see the date of loan imbursement, and therefore, can't calculate the correct amount of interest. Edfinancial refuses to make any changes because they say that they never received IDR Application report from FSA.
The payment I made went towards the incorrect amount of interest, and some of my principal balance. Edfinancial refuses to review my account as they confidently say there is no error.
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| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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I have tried to resolve with EdFinancial. They told me my loan became a new loan when my Federal loans from XXXX were consolidated into Direct loans in XXXX so I'm not eligible for forgiveness.
I submitted case # XXXX through XXXX on XX/XX/XXXX and as of XX/XX/XXXX I still have not received a response.
Issues : 1. All loans owed dated back to XXXX are consolidated federal student loans. They are not counting payments before XXXX.
2. Every time my loans were transferred ( many! ) they count it as a new loan listing my total borrowed at a quarter million which is absurd.
3. I applied for PSLF forgiveness after XXXX XXXX verified my employment was eligible over the phone. I was then denied. Recently I received {$15.00} check for " the inconvenience '' and told the application might have been fine but they aren't looking at it again.
4. EdFinancial has told me to talk to XXXX about this but XXXX won't help because they never had my loan.
5. Back in XXXX I was given one warning over the phone that I would be in default. I was confused as I was receiving in-school deferment and there was a grace period. They said I needed to pay and could not fill out forms retroactively. I tried to pay THE VERY SAME DAY and was told I couldn't because the loan was marked for transfer.
6. I am multiply XXXX but working. I am XXXX, legally XXXX, and in XXXX XXXX due to a XXXX XXXX. Speaking on the phone and filling out forms are difficult as an XXXX person and the wait times are hours long. I need help understanding why my classmates have received forgiveness but I haven't and if there is any way for me to resolve this. No one helps! I'm literally XXXX.
7. My loans originated in XXXX WHEN I WAS A MINOR, FOR A SCHOOL THAT NO LONGER EXISTS 8. EdFinancial transferred my loan to themselves so my credit was hit then with my loans appearing to be paid off. Then months later my credit was hit again when the loans reappeared. The loans have not reappeared with all reporting agencies.
9. I have paid about $ XXXX in interest alone but only about $ XXXX in principal. I have never brought home more than I owe. I probably never will since the balance never goes down.
10. My loan payments have always been income contingent/based/driven and I have worked for non-profits since XXXX. I have not missed payments. The one loan they claim was defaulted was the same time another loan is reported as in repayment. All were consolidated together. My payment history is perfect. I still don't understand that one terrible phone call in XXXX.
I really, sincerely, deeply need help.
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| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Please see the attached. Since I've had so many issues with Edfinancial, I decided to XXXX search them to see if they have had any issues and found the attached civil case against the company.
So what has happened is I have been trying to get some clarification around my repayment plan ( s ). Why my loans have two different terms. One loan has a 10 year term which will balloon to payments I can't afford. The other has a 25 year. One loan is eligible for the extended fixed but the other one isn't. I was told by one rep that there are 4 repayment plans that I could be on even though I can't see what my options are for each. I was told by another rep that it's only 2 plans that I'm eligible for.
How am I supposed to move forward without all of my options? I feel like they are trying to mislead me into making these payments with these terms like I have no options. Now the first payment is due in two weeks and I still don't know anything.
I have called at least XXXX times since XXXX to get clarification around my repayment plan ( s ). The wait times are ridiculous giving you wait times of 10 hours which they give you in minutes ( 600 minutes ). So you more than likely will have to receive a callback. Sometimes I would get a callback and sometimes I wouldn't. I get the callback only to find out the representative can't answer my question or help me and need to escalate. Never get a callback. I eventually asked to have a supervisor call me back. The first supervisor I spoke to said she would have my account corrected and updated. I checked my account on the website after 10 business days like I was told.The update never happened and it was supposedly submitted as an emergency. I called on Wednesday after being on hold for 2 1/2 hours and asked to speak speak to another supervisor. I got a phone call back from another rep who didn't provide me any more help so I said I will wait for the ( 2nd ) supervisor to call me back and I was unable to answer. That brings me to today, called again and was told by the rep that the supervisor made notes about me asking about why my payment amount increased. I said that I never asked about that and I wanted to talk to a supervisor. She wanted to give me the same song and dance about a supervisor calling me back and I refused. She said she couldn't which I know is not true because I've dealt with these situations and I feel like since they knew that there was no way I could go any further, she eventually hung up on me. Her name was XXXX. So here we are.
This is a condensed version.
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| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Im currently still in school, therefore my loans arent yet due. However, trying to keep the unsubsidized loans from accruing too much interest Ive been trying to make payments each month. So I make a payment in XXXX for {$200.00}, with {$100.00} each going to my 2 unsubsidized loans with the highest balances and interest rates. I get a confirmation and I think everything is fine per usual. Only to find out nearly a month later that only {$100.00} went thru ( not to mention something strange went on with the interest/principal ). I call EDFinancial and am told that I was refunded the other {$100.00}, & theyre not sure why. Only thing is I was never refunded the money. In my bank account the {$200.00} is gone & I have a confirmation number from edfinancial that it did go thru. So wheres my other {$100.00}? And why did the {$100.00} that did go thru, not seem to process correctly at all? I ask the rep and she has no explanation or proof that there was evidence of a refund. She asks for a moment to check on things then immediate comes back asking me if Id like a refund on the amount, or if shed like me to have her reprocess it back to the loan it was supposed to go to. I ask her for a refund, and for a confirmation number or some kind of proof of actually get itshe still suggest there is none and tells me to simply wait while it processesso here I am trusting EDFinancial, who I already have had several XXXX dollars mess ups with, all of which was have been there fault, at the expense of adding thousands to my debt.
First, in XXXX EDFinancial switches websites, and upon switching websites ; they conveniently add loans that I had already paid off back to my balance, as if I had never paid them at all. I call them for this and the man assures me this would be corrected. This added approximately {$3500.00} to my balance that I had already paid off.
Next, instead of showing those loans as paid off, they instead remove them altogether ( so as to appear as if I hadnt made any payments ), negatively impacting me for the various programs I could be eligible for.
If I hadnt been paying attention they would have added who knows how much to my account, and straight up stolen money in paymentsI can only imagine what theyre getting away with for people who dont pay attention as much. WHAT THEY ARE DOING IS HIGHLY ILLEGAL. People dont have time to keep track of this type of stuff and theyre purposely stalling and making mistakes they hope people wont notice, while piling on extra debt. Lawsuit incoming I can assure you.
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| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
Servicemember |
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I called EdFinancial on XX/XX/31 to inquire about getting loan payments made during the pandemic forbearance refunded. The website clearly states that I am able to do this. There are a couple of issues I am having with this process.
First off, I am unable to see my payment history. Initially, the representative I spoke with said that because my loans were purchased by EdFinancial they did not have access to my payment history, even though the payments I made during the pandemic forbearance period were indeed to EdFinancial and not my previous loan servicer. After putting me on hold, the customer service representative I was speaking with said he had access to a tool that would find these payments, and after listing each payment to me one-by-one, I calculated the total to be {$1200.00}. I asked if my payment history would be updated on my website portal. He said it would not be updated. I asked if I had access to the tool he used to find the payments I had made. He again said no and told me I did not have access to this information. Apparently, I am to trust that this information is correct with no way of checking on my own. The lack of transparency is honestly troubling.
Another issue I have with my interaction is the timeline for my refund to be processed. I was told it would take 150 or more days to process the refund to my account, well after the date during which applications for forgiveness will be available to submit. This wait time is unacceptable considering other servicers are giving timelines of XXXX weeks for processing of refunds to loan accounts.
Furthermore, after submitting an application to get my refund processed, the representative did not indicate if I would get anything in writing, whether it be an email, text message, or note on my account. My impression is I have to just trust that the application was submitted and that things will be processed in a timely manner. Again, another example of a lack of transparency from EdFinancial.
Lastly, I was told that the refund would " reopen my account '' after the forgiveness was processed, and that I would " accrue interest '' on the refund amount, since it would take them so long to process the refund. Again, this is unacceptable. I did not make a lot of payments during the pandemic, but I know people who did and are in this situation will now have to worry if they will be on the hook for large loan amounts after the forgiveness is processed for them, with no way of getting the loans forgiven after their initial forgiveness is processed.
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| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have had several issues with Edfinancial this past week. I will break down the issues below as they occurred : First Issue : I made a full payment on one of my loans ( Loan ID XXXX ) on XXXX of {$380.00}. This was the amount shown on Edfinancial 's online portal and the amount that correlates with all statements prior to XX/XX/XXXX. On XXXX my autopay processed for {$30.00} additional to my monthly payment of {$310.00} ( {$340.00} total ). The {$30.00} was added to my autopay automatically without my knowledge to apply to this loan XXXX which was showing it had not been paid in full at the time. My loan was then negative the amount {$30.00} for which I asked the negative balance to be reallocated to other loans. Next, my XXXX statement generated on XX/XX/XXXX and is now showing that on top of the full payment as well as the {$30.00}, I now owe {$30.00} on that loan. I called about this and finally got in touch with someone on Friday XX/XX/XXXX who told me that they would be submitting a research request. I called again yesterday to check on this and the representative told me that I owe that amount and what I was shown on the portal AND my statements was not the correct balance on my loan. I am at a loss because I can not understand how the balance that they showed me on my portal and on my statements is now magically more once I made a full payment to them for the loan.
Second Issue : When I went to check on this issue in my online account yesterday XX/XX/XXXX, they are now showing that I have a past due amount on one of my other loans ( Loan ID XXXX ) of {$12.00}. This is absolutely incorrect because of two reasons : 1. I make more than the minimum payment each month on all of my loans to pay them off quicker. 2. As I mentioned above, my autopay processed for more than my allocated payment amount. After the statement was generated, it seems that they reapplied {$20.00} of the payment on this loan to another loan ( Loan ID XXXX ). I do not want this to affect my credit score but I also do not want to overpay them and not have this issue corrected.
Overall, I have paid Edfinancial {$720.00} for the month of XXXX and they have not been able to apply payments correctly and are now saying I owe more on loans that I have made payments for. I am very concerned about them being my loan servicer moving forward as I have seen that many other loan payers have had this or a similar issue with them when trying to pay off their loans. Any and all assistance with these issues would be greatly appreciated.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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Wednesday XX/XX/XXXX I noticed my account was no longer receiving payments from my work benefits for the months of XX/XX/2023 through XX/XX/2023. I called Edfinancial, they explained the website had switched and they sent me instructions to verify these payments. I submitted my proof of payments through their portal. Included in my report were screenshots I took from multiple sources along with all relevant payment IDs.
Despite updating the information for my account on the same date of XX/XX/XXXX, my payment for that month did not post on my account either. I called a week after to ask about the new payment that did not post, and got no helpful information from them except that maybe the updates were not in place in time and that they would just need time to " find '' the XXXX payment.
XXXX came around and I called again on XX/XX/XXXX. My account was still not up to date ( missing XXXX payments ). I could no longer log into the old website, thus losing my payment history of the past 5 years. This time, they told me they could see the missing payments on their side and that they would be updating my side soon. I asked for a complete payment history as I did not believe them. They told me it would take XXXX business days.
It has now been XXXX business days and I haven't had a single email of correspondence from Edfinancial regarding this matter. I have not been provided my documentation. I called again in XXXX with concerns that my account would begin accruing interest on the inaccurate balance, which they assured me would be backtracked. I called again on XX/XX/XXXX and again on XX/XX/XXXX. This time they told me the balance was accurate, which I can prove is impossible with paper statements. I asked for a supervisor to contact me both times, no supervisor has reached out.
I haven't received a monthly statement from Edfinancial in 7 months, despite that being advertised as part of their " eStatement '' pitch. I haven't received an accurate account balance in 7 months. This inflated balance is now accruing unnecessary interest. I haven't received any communication from them despite calling multiple times. No other loan provider would behave this way. Imagine your mortgage provider losing XXXX payments and refusing to send you documentation. This is absolutely unacceptable and the fact that Edfinancial wins government contracts goes to show that the people awarding these contracts have done no research on the legitimacy or transparency of the provider. This is so unacceptable.
|
| 11/25/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My complaint concerns my federal loan servicer, EdFinancial. Years ago, when my loans were first transferred to them for servicing, they issued a redisclosure statement that lowered my payments. Unfortunately, I did n't question it at the time, and ended up paying much more in interest than I should have. Most recently, in XXXX 2016, I decided to change my repayment plan from graduated to standard so that I would pay more toward my loans each month. I initiated the change via their website. However, it was only partially processed for Group A and B of my loan, not C and D. I sent three follow-up emails to resolve the problem, to no avail. Finally, I was able to get through to them on the phone in XXXX 2016. I was told that I could not participate in the standard repayment plan, only the extended standard plan ( even though they had processed a change to standard for Group A and B ). Most troubling was the fact that during the time when they should have been processing my request, they placed a forbearance on my account that I never requested nor authorized. When I asked the phone representative why that occurred, and why my monthly payments were not coming out of my checking account as usual, I was told that the forbearance was issued as a " courtesy '' to me because my monthly payment went up. I explained that I was the one who initiated the payment increase, and that I did not want a forbearance. I stressed that I wanted to pay down my debt more quickly. She then stated that it might take a month or longer to remove the forbearance from my account. Most recently, on XXXX/XXXX/16, the forbearance is still there, and I was sent another redisclosure statement which indicates that my interest rate was increased by 0.25 percent. Did EdFinancial penalize me for the forbearance that they placed on my account without my authorization? I see no other reason why my rates would suddenly increase. Since I made what I thought was a simple request to change repayment plans in XXXX, EdFinancial has sent me more than twelve different redisclosure statements, all with different information. I truly believe that they are not interested in helping me, the customer. They were upset that I wanted to pay my debt down more quickly, and threw up roadblocks ( delay in processing my repayment plan change request, forbearance that I did not want ) to interfere. I have every right to change my repayment plan at any time, without penalty. Their tactics are unconscionable. I have never missed a payment.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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On Wednesday, XX/XX/XXXX I contacted EdFinancial after receiving news of Biden 's Loan Foregivness. The Federal Student Aid website states that we are allowed to request a refund of any payments made throughout the student loan payment pause period that started in XXXX of XXXX.
I requested a refund of my student loan payments since XXXX of XXXX from EdFinancial and was initially informed my negative student loan balance would be reinstated within XXXX hours, and that the refund of my payments would take over 150 days. I called back a week later as my negative balane was not re-instated, and was informed that my negative balance would not be reinstated until my refund is issued, which would take over 150 days.
I have made payments of {$10000.00} during this period and would be eligible for loan foregiveness if EdFinancial reinstates my negative balance and refunds me the payments I have made.
It seems as though EdFinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Seeing other loan providers re-instating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
I am a single parent and this would be life changing money. I am begging and pleading for your assistance. I understand the refund of my payments may take some time and I am content with that, but at the very least they should be able to re-instate my negative balance in time for me to be eligible for the student loan forgiveness.
|
| 09/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
Greetings, On XX/XX/XXXX, I took out a federal direct XXXX loan to attend XXXXXXXX XXXX XXXX XXXX my XXXX year. The loan was taken through XXXX XXXX XXXX. I completed my XXXX year and joined the XXXX in XX/XX/XXXX. As of XX/XX/XXXX, I owed {$3200.00} on this loan through XXXX XXXX ( I have pictures of billing statements to reflect this ). In XXXX of XXXX, I XXXX to XXXX. Because I did not have any living expenses, I took the majority of my pay over the course of my first several months of XXXX to pay this off. I made my final payment to pay off the entire balance on XX/XX/XXXX to the amount of {$610.00} ( I have screenshots to reflect this ).
I was XXXX from the XXXX in XXXX of XXXX and received no correspondence from XXXX XXXX because my loan repayment was satisfied. I began using my post XX/XX/XXXX GI Bill at XXXXXXXX XXXX and graduated in XX/XX/XXXX with benefits remaining and XXXX educational related debt.
On XX/XX/XXXX I received an email saying my student loans were transferred to XXXX. I figured this was fraudulent because I was using my GI Bill and my student loan from XXXX was paid in full. After several months of receiving mail from XXXX regarding a student loan, I ran an official credit report from XXXX XXXX XXXX XXXX and saw a {$2700.00} outstanding student loan through XXXX as of XX/XX/XXXX. I attempted to contact XXXX to figure out how this outstanding loan was possible given the circumstances I explained above. After an hour of waiting on hold, I was informed that my student loan was transferred AGAIN to a company called EdFinancial services. When I spoke to an EdFinancial representative via phone call, I was told that my loan was taken out through XXXX XXXX I asked them to send me the promissory note as proof of this loan 's existence. I just received the promissory note ( over a month later ) stating that the loan is from XX/XX/XXXX for XXXX XXXX ( not XXXX ). I attempted to login to XXXX XXXX XXXX to obtain records for my proof of payment, but the website directs me to XXXX. I am extremely frustrated and at a loss as to how this mistake occurred in the first place, and especially the difficulty in obtaining any useful information through the three different companies. At this moment, it seems impossible to speak to any person with the authority and access to information that can remedy this mistake.
I apologize for the length of this explanation, I thought it was necessary to fully explain.
Thank you for taking the time to read this.
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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In XXXX of XXXX I began receiving notices from Ed Financial ( my loan servicer ) that their records indicate that my last scheduled payment had not been received. Initially I ignored this because I knew that I had made the payment and had BEEN making payments even through the Pandemic when people were able to stop school loan payments. When I received another letter in XXXX stating the same thing and showing a bill for double the loan payment I called Ed Financial.
The customer service representative told me that they had not received payments from me since XX/XX/XXXX. I said that's a lie because I have my bank statements show otherwise. I asked her where my money has been going. She told me that they had undergone some changes to the billing address ( which I was never notified of ) and that there may be a delay since I make payments to a no longer used account. I told her someone is taking that money because it is being removed directly from my checking account just days after I post the payment. I demanded to be sent a print out showing my payment history and she told me I would have to go to my bank and get check stubs or anything else to prove TO THEM ( Ed Financial ) that I had been paying. I also demanded to know why my total outstanding loan balance is STILL over {$100000.00} DESPITE having been making payments since I graduated from school in XXXX. During that period of time I had only two BRIEF periods of loan deferment but began paying as scheduled when each ended and have been doing such for YEARS. She basically told me she was not able to give me that information and I demanded to speak with a supervisor. I was told that I would get a call in 48 hours. That never happened ... .HOWEVER they did send me an accounting of all of my payments going back to XXXX when I consolidated my loans into one payment. It is CRYSTAL CLEAR that I have been making payments for YEARS and if you look at this accounting you will see instances where the balance jumps HIGHER despite my payments. I need you to PLEASE look into this account and find out how they have been mishandling my loan payments all of these long years and why 27 years after graduating from school and MAKING LOAN PAYMENTS CONSISTENTLY that I have a balance that is literally HIGHER than when I started? Where has the money that I have been paying been going? There is not THAT much interest in the world at 4.5 % Please HELP uncover this fraud and let what I actually owe be reflected once and for all.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XXXX is my loan service provider. Since earlier this year, they have been transferring loans to a new platform. I received notice that my loans would be transferred starting on XX/XX/XXXX. I was told this transfer to the new system would take 14 days and after that I would be able to create a new account on the new platform to access and pay my loans.
On XX/XX/XXXX, the transfer to the new system was initiated. The old platformed confirmed this and my balances showed as {$0.00} during the transfer.
On XX/XX/XXXX ( 16 days after the transfer ) I attempted to create a new account on the new system, but my account could not be found.
I tried again several more times in the week that followed, all with a error alert that my account could not be found.
On XX/XX/XXXX, I received an email from XXXX detailing that the transfer was taking longer than originally estimated and that I would receive notice when it was available.
I tried several more times in the week after that to create an account.
On XXXX XXXX ( over 30 days since the transfer was initiated ), I called XXXX to request an update. As XXXX percent interest is ending on XXXX XXXX, it is imperative that I access my loans to pay a portion down -- I have enough to pay off one of my loans completely and did not want interest to accrue unnecessarily.
I waited on hold for XXXX minutes. When I finally got through, the customer service rep could not provide me with a concrete time line for when I would be able to access my loans. She repeated that there was a delay. I told her of my intention to pay some of the amount owed and she advised that I would simply have to wait. I asked if there was an alternative way to pay and was told that I could send a check, but that I would have to put my Social Security Number on the check since I don't have a new account number and that the check could take up to 90 days to process because of the transfer.
I have since tried to access my account several more times, with no success.
On XXXX of XXXX, I received another email that the delay was ongoing.
I have received no updates and still can not access my account or pay my loans.
It's unacceptable that I can not access my loans and there is no real alternative to pay during the transfer -- especially right before interest starts up again. Because I can not access my loans to put payments toward them, I will accrue interest unnecessarily. XXXX needs to promptly fix this issue so that I can access my account.
|
| 07/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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AS OF XX/XX/XXXX I HAVE NOTICED FRAUDULENT ACCOUNT REPORTING TO MY CONSUMERS REPORT AND CREDIT PROFILE THE COMPANY AND CREDOT BUREAS HABE NOT REMOVED FRAUD ACCOUNT ITS BEEN MORE THAM 30 day they are in violation of the " FAIR CARES ACT '' EDFINANCIAL SERVICES L Balance details 0 % paid off Balance {$4500.00} Balance updated XX/XX/XXXX Original balance {$4500.00} Account info Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Education Payment summary XXXX XXXX XXXX XXXX XXXX - XXXX - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - XXXX - PAYMENT HISTORY LEGEND Status Open/Never late.
Status updated XX/XX/XXXX Original balance {$4500.00} Monthly payment {$0.00} Last payment date XX/XX/XXXX Additional info Responsibility Individual Terms XXXX Months Company sold - Original creditor - Comments- Your statement **CONSUMER STATEMENT** Y ITEM DISPUTED BY CONSUMER Contact info Address XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Phone number ( XXXX ) XXXX Is everything correct?
If inaccurate information appears on your report, you can contact the lender directly to have it corrected, or let us know online or by me THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.
RESPONSE DISPUTE 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY.
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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On XX/XX/2023 I filed for my Teacher Loan Forgiveness Program ( TLFP ). I clearly met all of the criteria. After 10 days of no contact from EdFinancial, I attempted to call them regarding the status of my application and requested a call back due to high call volume. No call was returned at any point to me. I used their online portal to send them an email, which neither sends a confirmation email or gives me a copy of my email. After 8 more days ( 18 days total ), they finally contacted me informed me they declined my paperwork for a pointless document error that was answered later in the document and never contacted me in any way about the rejection. The same day ( XX/XX/XXXX ) I resubmitted my TLFP paperwork with the error fixed. About a week later, I received a letter via snail mail of receipt of my application for loan forgiveness.
I contacted them again around XX/XX/XXXX regarding the status of my paperwork using their online email portal, which ( again ) provides no copy of my inquiry or notification of receipt. It took them until XX/XX/XXXX ( 22 days ) to respond to my inquiry where they claimed I had already spoken to a representative and would provide no further update. I had not contacted or been contacted by EdFinancial in any capacity between my inquiry and this response. I immediately used their online contact portal to explain my frustration and get the status of my loan forgiveness program. As of writing, an additional 21 days, I have not been contacted in any capacity by EdFinancial regarding the status of my TLFP application. When I call their customer service line, I'm put on hold only to it eventually hang up on me. When I request a call back, no one calls me. That's when they aren't closed at XXXX XXXX and aren't open on the weekends. In order to sit on hold, I would now need to take time off of work at my expense to speak to a CSR regarding inquiries they have had significantly longer than a month to respond to.
Meanwhile, EdFinancial has been compounding interest daily on a loan balance that a ) qualifies for loan forgiveness and b ) received an application for loan forgiveness before the first date of compounding. They do not respond to calls. They do not respond to emails. They do not allow the use of their online chat function. It is not possible to contact my loan servicer and they continue to compound interest on a loan balance that should have been terminated months ago.
|
| 08/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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Since late XXXX I have been unable to view any information about my outstanding loans on my servicer 's ( Edfinancial ) online portal. The only loan that shows is a XXXX XXXX that I paid off completely years ago which now has a XXXX balance. However, I have several other XXXX student loans that total approximately {$48000.00} and none of them are visible on the portal. On XX/XX/XXXX, I received an email form Edfinancial stating " Effective XX/XX/2023, Edfinancial Services will begin moving your loan ( s ) to a new student loan servicing system to better serve you! ... Two weeks after the transfer begins, you will need to register for a new online account at Edfinancial.com/XXXX Once you log in you can view your new account number in your 'Profile '. If you previously signed up to receive electronic correspondence, we will continue to send correspondence electronically to you after your loan transfers to our new system. '' On XX/XX/XXXX, over two weeks after the start of the transfer, I logged into my new account and still only see the same paid-off XXXX XXXX XXXX On the same day XX/XX/XXXX, I called Edfinancial to get information about my loans because payments will presumably be restarting in barely a month. Their customer service representative confirmed that my loans were still in the transfer process and once the transfer is complete I will be able to see them in the portal with the new login I created. I asked when my next payment would be due. I was told they are unable to tell me at this time. I asked how much my next payment would be. I was told they are unable to tell me at this time. I asked what repayment plan I was currently enrolled in. I was told they are unable to tell me at this time. With payments resuming sometime in the next month or two ( I am unable to know the exact date due to Edfinancial withholding the information from me ) I am unable to make an early payment, enroll in an income-based repayment plan, or even adequately plan for the resumption of payments. Because they have already missed their own timeline, I am concerned that they will not have the information available to me before my payment is due, and that once they do have it they will backdate interest and penalize me for missing a payment. I am also concerned I am not enrolled in the most advantageous repayment plan available to me, but I am not able to determine what plan I am on or apply for a different one.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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To whom it XXXX concern, I hope this letter finds you well. I am writing to bring to your immediate attention a pressing matter about my student loan account, which Edfinancial Services manages. I am deeply concerned about the lack of response and the unsettling discrepancy in the payment of {$20000.00} that I have made towards my student loan.
To provide a clear account of the situation, I wish to highlight the following facts : On XXXX XXXX, a total amount of {$20000.00} was debited from my bank account by Edfinancial Services as a payment towards my student loan. I possess the payment confirmation email sent by your organization as incontrovertible evidence of this transaction.
However, the disconcerting issue at hand is that this payment, though substantiated by documentary proof, is inexplicably absent from Edfinancial 's records. Moreover, it has come to my attention that Edfinancial Services is unaware of the location of this payment.
This lack of accountability and transparency in financial transactions is gravely concerning, particularly when it involves government-funded loans designed to support students in pursuing higher education. In a world where financial transactions are conducted with precision and transparency, Edfinancial Services ' failure to acknowledge and properly record a substantial payment is disconcerting and undermines the trust and credibility associated with government-affiliated entities.
Regrettably, I have discovered that my experience is not an isolated incident. Numerous students have reported facing identical issues with Edfinancial Services, casting a shadow on the reputation of both the United States government and the U.S. Department of Education.
This is a matter of utmost seriousness, one that requires immediate attention and resolution. I implore you to take this matter with the utmost seriousness it deserves and address it at your earliest convenience. The impact of this issue on students ' financial well-being can not be overstated, and Edfinancial Services must rectify this situation promptly.
I eagerly anticipate a prompt response and a swift resolution to this matter. Your cooperation and expeditious attention to this issue are greatly appreciated. I can be reached at XXXX if you require further information or clarification.
Thank you for your immediate attention to this matter.
Sincerely, XXXX XXXX
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
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I have federal student loans with Edfinancial.
At the end of the school year in 2023 after completing my XXXX year in a XXXX XXXX XXXX, I put in my XXXX loan forgiveness application into Edfinancial with all of the appropriate paperwork with signatures proving my years of service at the XXXX XXXX XXXX In XXXX I got a notification from Edfinancial that my application was denied because XXXX of the schools I worked at was not on the list for low income schools. I checked the list after getting this denial and saw that my school was on the list but there was an error on the cover page that said XXXX XXXXXXXX XXXX XXXX XXXX XXXX instead of XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX. The page that had to be signed by the HR department to prove I worked at the XXXX had the correct XXXXXXXX name listed on his paperwork that was included in the papers given with the application. I called Edfinancial Customer Service and told them what must have happened with the mistake and a claim was put forward. I was told by Edinancial Customer Service that they would reach out to me with information about the claim and the status and that it would take a while for it to process. I never had any email notice or letter in the mail about the status of the claim.
This past weekend I was going through my exit loan process for my XXXX XXXX and saw that I had interest accruing on my loans. I had a forbearance put on my XXXX loan so that It would not accrue interest until it was paid off with the XXXX forgiveness loan.
I reached back out to Edfinancial and was on the phone with them for an hour and twenty minutes. I found out that the claim from XXXX was denied and they never reached out to me or sent me a letter giving me information. The customer service rep that i spoke to said he talked to several people in the office that agreed that the application should have gone through. I was told to resubmit my paperwork. The problem I have is that I have done everything I should have done to get this approved. I do not believe that I did anything wrong with my paperwork. Edfinancial has made this process ridiculously hard and I do not trust that they will do or have done what they are supposed to do with the application process. I believe that a third party will need to take part in order for this to be looked at again and for it to be processed correctly! Please help me with finalizing this.
|
| 06/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have Direct federal student loans with EdFinancial and have run into several issues relating to the transfer of their loans to a new servicing system ( specifically relating to payment history and information on interest rates ). If I didnt work in the consumer advocate field, I probably would have thought that registering for a new account was a scam. It seems bizarre that Edfinancial can not migrate over its own information to their new system, and instead need users to register for entirely new accounts. I think this will be a huge issue for people when student loan repayment starts.
Here is a timeline of events/description of issues : 1. I received an email on XX/XX/XXXX stating that effective XX/XX/XXXX, my loans would be moving to a new student loan servicing system and that two weeks after transfer begins, I would need to register for a new online account.
1. Im pretty sure this email came after my account balance on their old system went to {$0.00}. It was very confusing to log into the old system and see " {$0.00} '' as my loan balance.
2. Between that email and registering for my new account, at various times I was still able to log into my old EdFinancial account, which continued to show my loan balance at {$0.00}.
3. On XX/XX/XXXX I registered for a new account. It appears that my loans have been transferred. However, there's no information about a loan that I paid off in XXXX.
4. Concerningly, this new interface only shows the loan disbursements under " Account History '' and " Loan Details. '' It does not show any payment history. I have made many payments since XXXX that are not appearing on this new interface.
5. The new interface also does not seem to show my loan interest rates- it just shows 0 % for every loan because of the payment pause. This is frustrating because I am in a position to make payments during the payment pause, and want to apply those payments to the higher interest loans. I also need this information in order to apply for loan repayment assistance with my XXXX school.
EdFinancial needs to make loan payment history available on their new interface, as well as include information about the normal loan interest rates. Consumers should not have to make individual requests for basic information about their accounts. I need this information to make payments on my account and apply for loan repayment assistance.
|
| 10/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I have been trying for over a year to pay the compounding interest on my federal student loans from Edfinancial. As I am a current student, I have no principal payments due, but I have been trying to make regular payments on my interest in order to prevent it from compounding to large sums by the time I have to make payments on the principal amount. I made several payments online to Edfinancial - in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX - and only after the third payment realized that they were not being applied to my interest but rather to the principal amount. I called Edfinancial 's customer service and was told that they have a policy by which interest can not be paid within 120 days of any loan disbursement, meaning that my payments would only be applied to the interest after 120 days had passed following my most recent disbursement. The representative I spoke to told me there was no way around that rule.
I, however, attend a university that follows a trimester schedule, meaning that we have three terms per academic year, each lasting ten weeks and with no more than six weeks of break between them. This means that there is no point during the academic year in which 120 days can pass between loan disbursements, as I receive a new disbursement at the beginning of each trimester. Thus the first and only time I was able to make any sort of interest payment on my loans was on XX/XX/XXXX, at which point my interest had risen to {$150.00} - precisely what I had been trying to avoid by making early and frequent payments. In the time since I made that payment, my interest has again risen to nearly {$40.00}, and I have no way of making a payment towards it. I again contacted Edfinancial in early XXXX of this year, this time via their customer service email line, expressing my continued frustration at their intentional hindrance of my ability to pay my interest and indicating again that there is no time between the 120-day period in which I could pay any interest. Their customer service failed to contact me back.
I have also gone to my university 's financial office and spoken to them about this issue, who echoed my sentiment that it is a right of mine to be able to pay my interest and it is unjust of Edfinancial to preclude me from doing so. They, however, were unable to assist and instead encouraged me to pursue these means of resolving this issue.
|
| 08/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Let me start by saying I have been making my payments on time ever since I began paying my loans. I have never asked for repayment assistance and I know that my debt is my own to pay.
After a phone call XX/XX/XXXX to confirm when my payment would be increasing, a representative name XXXX offered me an extended standard repayment plan. When I got the confirmation of my new payments in the mail, I realized that my new payments would be about {$300.00}. This was a far higher payment than what I 'd been told over the phone. I called EdFinancial to figure out the problem. Turns out, because my debt was {$22000.00} not {$30000.00}, I no longer qualified for extended repayment. This is where the trouble began. I was told by XXXX, a manager, that this was a " silly mistake ''. He went on to say that this " silly mistake '' could n't be fixed. EdFinancial could n't put me back on my old payment plan ... that I no longer qualified. He said that if I did n't want a {$300.00} payment that I would have to go on extended graduated repayment. I was n't happy because I knew that I 'd be paying interest only for 2 years, but at the time I could n't afford a {$300.00} payment. I received my new documents in the mail and went on with my life.
Today I received a new statement in the mail ( sometimes they come via email and other times they show up in the mail ). I realized that for yet another month, EdFinancial will be withdrawing the same amount that I 've been paying for almost three years. So, I went back to look at my documentation and the information I could find on my EdFinancial account.
According to the documents I was sent on XX/XX/XXXX, my payment should have increased on XX/XX/XXXX. It has n't, but my loan balance has. I am paying {$0.00} more than I was paying XX/XX/XXXX. At this rate, I will never pay my loan off. All this, because XXXX offered me a plan that I was not eligible for. I have contacted EdFinancial about the situation and I 'm currently waiting for their response.
I am being penalized because of a " silly mistake '' made on their part XX/XX/XXXX that has been magnified by the errors being made since XX/XX/XXXX. What recourse do I have? How will they be held accountable for the mistakes made with my loan? How can this be made right in a way that I am not paying thousands of dollars more on a loan error that was not my fault?
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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|
On XX/XX/2023 I submitted for an IDR plan via studentaid.gov. On XX/XX/XXXX, my application was reviewed, processed, and approved with a monthly payment amount of {$27.00} under the new SAVE plan.
Within the application portal the following message is posted : " Your loan servicer will reach out to you with additional details regarding your completed application. Contact them if you have any questions ''. By XX/XX/XXXX I realized I had received not correspondence about my SAVE plan or about updates about my application.
On XX/XX/XXXX I received an email saying there was as new message on my account. On XX/XX/XXXX I set up a new account to link my old servicer website and the new servicer website ( which I was prompted to do so via the old website ).
When logging into my account, I discovered that all of my loans had been consolidated with a payment of {$210.00} due on XX/XX/XXXX and no SAVE plan was notated on the account.
I allowed 3 weeks to pay to allow for potential processing times and anticipated high call volume. On the 4th week of XX/XX/XXXX I made a phone call and waited on hold for 6 hours, only for my phone call to be answered and the subsequently dropped/hung up on right after. I then called the next day and requested a call back.
I received a call back the next business day from an agent.
The agent stated : There is not a current SAVE plan application on file and that I would have to submit a new one over the phone or via the website. ( Despite having application reference numbers and submission dates/tags she denied having seen an application for me present ). I was able to submit an application online with an estimated payment of ~ {$12.00} per month with the SAVE plan, however she informed me that the application would take 30 days or longer to process. With a payment due of {$210.00} on XX/XX/XXXX, she informed me to " pay a small amount and we will not send you to the collections agency ''. It is now XX/XX/XXXX and I have received my first delinquency letter despite paying {$30.00} on XX/XX/XXXX to avoid being sent to collections. My account is now past due with interest accrued, {$400.00} due on XX/XX/XXXX, and no correspondence about the progress of my application. When calling back last week, I was notified of the same thing the previous rep told me : the process takes 30 days or more and all I can do is wait.
|
| 09/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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|
On Thursday XX/XX/XXXX, I contacted Ed Financial immediately after receiving the news of Biden 's loan forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made after XX/XX/XXXX. I requested a refund of payments that I made from XX/XX/XXXX, to XX/XX/XXXX, totaling to {$20000.00}. I was taken back when they notified me that the processing times would be a minimum of 150 days. I was a Pell Grant recipient. and am therefore eligible for {$20000.00} in forgiveness once the student loan application becomes live. I paid over {$25000.00} during the COVID-19 Pandemic. It seems as through Ed Financial is the only student loan provider who is quoting these ridiculous lead times for refunds. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks lead time for refunding their loan members. Also, the loan providers are already reporting their loans reflected on loan member accounts. Whats troubling is the application for forgiveness starts in XXXX and Ed Financial will not be processing any of these in time for us to receive forgiveness. Ed Financial stated my loan balance will not be reinstated for 150 business days at the time I requested the refund, but the interest rates and payments will resume on XX/XX/XXXX. Furthermore, Ed Financial told me over the phone they can not send out confirmation emails to confirm with me they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while, but it is very concerning to me that Ed Financial is stating the lead time will take up to half a calendar year when most student loan service companies are having faster lead times. despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. For me, I am a first-generation high school and college graduate in my immediate family. I made the necessary sacrifices to ensure that I never live a life like so many others with student loan debt. Seeing other loan members with other loan services reinstated their balance after requesting it just 36-72 hours later makes me very concerned and discouraged that I will ever see this money returned to me, due to the long lead time and no confirmation that a refund was every processed. I am concerned that this company does not have the best interests at heart.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
The company is my current student loan servicer EdFinancial. Here is the most recent email I sent to them ( no reply ), after waiting 4+ hours on hold following another 90min wait where they hung up on me today ( XX/XX/XXXX ) : I called your help line on Friday XXXX to discuss the illegally high IDR amount ( $ XXXX ) you had auto-enrolled me in, as well as to figure out why my account showed a past due amount of {$750.00}. I left my info for a call-back at XXXX XXXX. I received a call from XXXX at XXXX XXXX Monday, XXXX. She agreed the IDR was too high, and I expressed I wanted to opt for the Extended Graduated Repayment plan, for which I know I qualify per the student aid site. She placed me on hold several times to figure out what the past due {$750.00} referred to, before eventually conceding she had no idea.
When I asked for confirmation in writing that my plan should update to reflect the correct EGRP amount due, and would remove the unknown {$750.00} past due charge, XXXX assured me it would reflect on my account shortly. When I asked what I should do if I approached the XX/XX/XXXX auto-pay date without corrected statements showing, she said I should turn off auto-pay, as { you } can go up to 2 months delinquent before it gets reported to credit agencies. I expressed that seemed legally and financially dubious as a suggested solution, she swore it shouldnt take that long to update me account.
When it still showed the wrong amount due + the errant {$750.00} past due as of XX/XX/XXXX, I canceled the auto-pay and attempted to call the help line again ( signed up for call-back & never received one ).
Since my credit score is showing dinged with a delinquent payment on XX/XX/XXXX, I called again to sort it out, as my account is still not corrected, still shows {$750.00} + {$2800.00} past due from XX/XX/XXXX and another {$2800.00} upcoming due for XX/XX/XXXX.
I would like to confirm 1 ) I am enrolled in the Extended Graduated Repayment plan ( $ XXXX ), 2 ) The {$750.00} past due amount is either pulled from my record, or written justification for it is given to me, and 3 ) That the missed payment your representative told me to cancel payment on is removed from my account as a delinquent amount & is not reported to credit agencies as if I chose to avoid a legitimate payment ( which your own representative said this was not ).
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I submitted paperwork on XX/XX/23 to defer several parent plus loans as my son is attending graduate school. I submitted the same form again on XX/XX/23 because my account did not reflect any changes, so I feared that Ed Financial lost my information. As of XX/XX/23 my account still has not been updated and is now showing a past due amount. As of XX/XX/23 I have called and spoke with different representatives a total of 6 times. All representatives say something a bit different, last person I spoke with said my account has been updated but my portal has not. A representative I spoke with today said that the form was received on XX/XX/23 and needs 30 days to process. I am absolutely livid with this company, there is no option to speak with a supervisor to have this taken care of immediately. I fear this will go onto my credit report as a late payment. The representative I spoke with today claims I have 90 days before that would happen, but I have XXXX faith in anything Ed Financial has to say. I just want this form processed, my account updated to reflect no payment is needed on the parent plus loans for an additional 6 years *update* This morning XX/XX/23, I spoke with a representative that told me she did not see my deferment paperwork in their system at all. She sent a message for a supervisor to call me today at XXXX my time, XXXX her time. At XXXX my time I still had not received a call, I once again called customer service. The lady I spoke with told me that the supervisor would infact call me within XXXX. Once again different information than I was told earlier. When asking her about the form I sent in originally on XX/XX/23, after placing me on several holds, she claimed it was received on XX/XX/23. Once again different information. She claims a supervisor will be calling me back within XXXX days, stating that there was noone there that was available for me to talk to now.
ED Financial is dealing with likely millions of dollars of student debt for likely thousands of students. If they can't seem to find a simple form to defer loans, who's to say they don't lose payments that people have made to their loans. ABSOLUTELY DISTURBING AND NEEDS TO BE INVESTIGATED.
All I want is for the paperwork to be processed and my account to reflect deferment for the parent plus loans until my son is finished with grad school. SUPER SIMPLE
|
| 08/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a Parental Loan in my father 's name, but I make the payments and have been authorized on the account multiple times.On XX/XX/XXXX my loan balance was {$2200.00}, on that day I made a payment to Ed Financial in the amount of {$2200.00} which should have paid the loan in full. This is the only payment I have made since XXXX. In XXXX I got an email from Ed Financial saying my account had moved to their new billing service, my account number changed and I needed to create a new account in their new system. I didn't understand why I needed to create a new account when my account had been paid in full, but I logged in to the new account. the new account showed a balance of {$2200.00} with no payment history. I still had the ability to log into their old billing system with my previous account and saw that there was a payment received by Ed Financial in the amount of {$2200.00} dated XX/XX/XXXX. I have no account of a payment made on XX/XX/XXXX in my bank history. But my bank statement does show a payment made on XX/XX/XXXX. I called Ed Financial on XX/XX/XXXX to inquire about the payment and was told that it could take up to 6 weeks for the payment to post and to check back in two weeks. On XX/XX/XXXX I checked again and the payment has not posted. I emailed Ed Financial with the same inquiry and was told it could take 2-3 business days for a response. On XX/XX/XXXX I had not received an email response so I called again. Each time I call they ask me to put XXXX on the line for authorization even though the forms have been filled out multiple times to authorize me on the account. I was authorized and the agent put me on hold to research my account. I was on hold for XXXX minutes and then the call disconnected. I called again and was again asked to have XXXX authorize me to be able to speak to the agent even though I had been authorized less than XXXX hours earlier. XXXX was able to authorize my account and the agent again put me on hold. When she came back from the hold she said their system was not showing a payment and I could provide proof of payment and they would research it on their end. The process could take 45-90 days and in that time I would be expected to make regular payments. I provided the documentation I have, but with their system changing the date of my payment I can only imagine the response will be the same.
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| 05/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In late XXXX, my student loans were transferred from XXXX XXXX to EdFinancial. Upon the transfer, EdFinancial stopped mailing statements to us. Throughout the COVID-19 Student Loan Forebearance, XXXX XXXX continued to mail us statements and accept payments.
On XX/XX/XXXX, I called about my account and how 3 months had passed without any statement from them. Today, XX/XX/XXXX, the EdFinancial representative claimed that in that conversation in XXXX, EdFinancial agreed to start sending my statements but by doing so I would waive the COVID-19 Forebearance. I have no recollection of that agreement to waiver forebearance, EdFinancial was not able to provide a transcript of the call, or produce the script their staff were instructed to use. As such, EdFinancial began charging interest on my federal student loans starting XX/XX/XXXX.
Today EdFinancial agreed to reinstate the forebearance on all my lines, going back to XX/XX/XXXX ( though it's on me to check my account in a couple days to make sure it happened ). The EdFinancial story here doesn't line up. The idea that the only way for a loan service provider to create statements is to waive the forebearance is not in keeping with the experience and practice of other loan service providers. EdFinancial claimed they were following the regulations on this, but my request for them reference the actual regulation they were implementing was unmet.
The entirety of their actions were designed to maximize their benefit and minimize my opportunity to pay off these loans. They were unable to provide any concrete evidence that their practices are mandated by Department of Education ( though they didn't hesitate invoke the Department 's name ), and is not in keeping with the practice of other service providers.
The fact that EdFinancial so easily reversed course with ( yet to be confirmed ) retroactive changes is further circumstantial evidence that all these manipulations on their part are arbitrary and only designed for their benefit. There is no reason, save their own self-interest, they can not continue to use the USPS to request and collect payments from loanees who are looking to do so. For all the reasons stated above, their position amounts to excuses.
I got them to reverse course on this, but how many others is EdFinancial playing games with and hiding behind ill defined jargon?
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| 09/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Just a heads up my account is XXXX and I am currently in the process of potential getting a lawyer. I have also complained to student loan omsbudman as well as the CFPB. I am currently awaiting for a call back and here is the issue This is with regard to student loans. After I graduated from XXXX University in XXXX I have paid the loan from XX/XX/XXXX as to which during my exit I applied for the extended fixed payment plan. Up until the covid pause XXXX. I applied for the student borrower defense act against XXXX XX/XX/XXXX. I went to XXXX XXXX XXXX XXXX university for the duration of my student loans. On XX/XX/XXXX I saw a bill for XXXX dollars and some odd change. I called ED financial and it took two hours to get ahold of them. The woman that I spoke with told me that I had not made any payments on my loan. She told me that the prior payments were inaccurate based on any of the plans and in order to reduce my payment I would have to switch the loan to a graduated plan. Which accrues XXXX extra in interest after 25 years. I then called my father because I am not paying over XXXX on my loans. My father agreed that he could help me pay it in full and I would pay him XXXX a month until it was paid off. The next day my account was not showing it stated that there was not information on the account. On XX/XX/XXXX I called again and was told my loans were in forebearnace due to the borrower defense act the only loan covered is the XXXX under that. I called again on the XXXX to say I wanted to pay off the loan by XXXX. I was told to call the borrower defense hotline to get it taken out of forebearance. I called the hotline they told me edfinancial would have to take it out of forebearance. I called the student aid hotline and submitted a complaint, and called again a couple of times every time getting told I would have to file a complaint or call edfinancial. I do not want anymore interest accruing and I do not want to deal with this student loan financial service any longer. People have blown up edfinancial on their XXXX reviews, XXXX, XXXX etc. about XXXX XXXX XXXX XXXX XXXX not being able to get a hold of them. missing payments, double payments. etc. As a borrower I should be able to pay off my debt whenever I please regardless. I am awaiting another call from them today which takes 2-8 hours to once again see what can be done.
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| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I finished my college education in XX/XX/2023. Before my college education was finished, I started to pay my loans off early using EdFinancial, which at the time was their website. I was looking to get some of my loans paid off early to help decrease my total loans to make the interest payments lower ; as well as to get a head start on my loans before due payments started. My total starting loan amount was {$16000.00} I made XXXX payments of {$400.00} each on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have receipts of these payments and all the transactions. The {$1200.00} total of payments was shown as processed and received on this website and it decreased my total debt to the amount of {$15000.00}. The website at the time showed this number as my debt, and everything was processed.
And then .... EdFiancial changed its website to a new processing system, and everything was supposed to be transferred over to this new website. I made my account on this new website and when I logged in, these XXXX {$400.00} payments were not shown up on my account, nor was my total debt showing the new total with these payments processed. It states that I have my original debt amount with no history of payments.
I reached out to EdFinancial and the customer service gave me no guidance, no answers, and no concrete information. They told me to " wait a few weeks '' and it should come in. It has been over 2 months now and the debt totals have not been updated.
I called again to ask about this and they gave me the same answer. I demanded that I needed to know when my {$1200.00} would be updated in my new account and they would not give me any information. I asked if I could show my receipts and get refunds for these payments and they advised me to not, as that process could take even longer than the payments to be updated in their new system. Now, it has been communicated that their original website will be closing at the end of the month and my history of payments is nowhere to be found.
I tried calling today and I was put on a " call back list '' where they stated they would call me 30 minutes later. It has been 5 hours and I have not received a call back from them.
Overall, my payments are still missing on their new site, and I have gotten no information on any updates, and nothing has gotten done for my issues.
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| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Following the Biden Administration 's announcement about student loan forgiveness, I contacted EdFinancial to inquire about a refund for student loan fees I have paid since XX/XX/XXXX. On XX/XX/XXXX I called and waited on hold for more than XXXX hours to speak with a representative. During that call I asked about the process for requesting a refund and was told that it would take XXXX months for the refund to be processed. I asked for clarification on how this would affect my ability to receive the student loan forgiveness, and when my loan balance would be reinstated. EdFinancial could not give any answers, and then the call dropped. EdFinancial did not make any attempts to call me back. During that call I also asked EdFinancial to please confirm to me the amount I had paid since XX/XX/XXXX, and EdFinancial could not confirm the amount and did not even attempt to do so. ( My loan was transferred from another provider, XXXX in XX/XX/XXXX, and my payment history for more than a decade prior to that no longer appears in XXXX and does not appear in my EdFinancial account. ) On XX/XX/XXXX I called again and waited to be called back. EdFinancial did not call me back the entire day, or any day after. I then used the customer service chat feature and spent XXXX XXXX speaking with and waiting for responses from another representative. This time I was told it would take at least XXXX business days for the refund to be processed. I again inquired about when my balance would be reinstated, and EdFinancial did not know. I then asked whether I would be provided written confirmation of 1 ) my refund request 2 ) the amount to be refunded 3 ) EdFinancial 's guarantee that my balance would be reinstated before the student loan forgiveness was processed, and 4 ) that I could cancel the refund request at any time before it was processed. EdFinancial told me they could not provide anything in writing.
I understand that EdFinancial, like other loan servicers, is trying to implement major changes due to the announcement ; however, as a customer, this refund timeline appears to be much, much longer than that of other loan servicers, and it is extremely concerning to me that EdFinancial could not even tell me my payment history or give me enough information to make an informed decision about whether to request a refund.
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| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was switched to Edfinancial as my loan provider. I had 2 loans. 1 was a XXXX loan I kept open as the interest rate was low on it. the 2nd loan was my large graduate school loan that was consolidated. They swithced my payment amounts for each loan. Meaning, I was paying {$470.00} to the large grad loan and {$64.00} to the small XXXX loan. When I was switched to this loan provider, they switched those payments so my {$470.00} dollar payment was going to the small XXXX loan and my small payment was going to my large graduate loan.
I called about this initially on XX/XX/XXXX and continually have called back over the past year where I was told this would be escalated and sent to finance to process. I just received a letter in the mail that my small loan has been paid off. This is not what I wanted. Due to this error and now that the interest on loan repayment has begun, I am missing out on having paid down for of my loan over the past year and having to accrue a larger interest rate due to their error. They correct my loan payment after a year but then did not switch the back payments to the correct loan meaning now that interest has resumed I am having to pay a larger sum toward interest.
Additionally, they have now changed my loan payment amounts with no reasoning provided. I am and always have been on a standard repayment plan. My payment amount should be fixed and not changed. Over the past few payment cycles my loan payments are varying and now they are set to be a smaller amount XXXX when my payment has {$470.00} for years.
I have attempted to call back multiple times in the past few months trying to call back method ( which no one returned my call ) and also having waiting on hold to speak with a representative for 6 hours until I was disconnected.
I have called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX in the past few months alone and have not been able to get this corrected.
I need to have these issues corrected and my payment amount to be correctly adjusted. I have had this issue " Expedited '' 3 times now with apologies but no corrections or contact has been provided. I have signed up for paperless notifications from edfinancial to have that info come to my email but I only get letters in the mail with these changes to my account that are not correct.
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| 05/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I had XXXX student loans initially from Edfinancial. I graduated school in XX/XX/XXXX, and consolidated them in an effort to get into the PSLF program. The loans were accepted by XXXX and I was approved for the PSLF program in XX/XX/XXXX. The loan was transferred in XX/XX/XXXX, and I received a paid in full letter from Edfinancial. Edfinancial last reported my balance to the credit bureaus in XXXX of XXXX, so its still showing my full balance. They have not reported on my debt since then. Additionally, XXXX has consistently reported my balance correctly since they took over my loans and I began on the PSLF program. I have called Edfinancial numerous times asking if I still owe them a balance because the total balance is still showing on my credit- despite the paid in full letter. They tell me every time that I do not owe anything, but will not report the debt as {$0.00}. Essentially it looks like I owe the debt twice on my credit report. I have called and sent letters consisting of documentation including my credit reports with letters explaining my position to Edfinancial and they refuse to mark the debt to {$0.00} and report it to the credit bureaus. I have contacted XXXX and they assure me everything is fine on their end and I can see where theyve been reporting the debt correctly- so I believe the issue is on Edfinancial. I have filed numerous disputes and cited that the debt is being recorded incorrectly and is paid in full, but Ive had no luck with this. Now, Edfinancial is telling me that the department of education changed the federal credit reporting laws, and that this should remain on my credit. That makes no sense to me, as it looks like I owe double the debt that I owe. They're telling me it should resolve itself as soon as the XXXX begins reporting on it - it has not. XXXX has been reporting on this debt since XX/XX/XXXX, and the Edfinancial loans are still showing as open and with a balance on my credit report. This is hindering me from moving forward in my life and purchasing my first home. It's unfair that this debt is appearing double when I only owe it once. Edfinancial has done nothing but pass the buck when it comes to their reporting measures and tell me that they can not help me- when they're the ones reporting the debt on my credit report.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing to report an issue I have with EdFinancial ( my student loan servicer ).
On XX/XX/2023, a payment of {$9000.00} ( confirmation number XXXX ) was made towards what is now marked as Group 4 ( formerly Group E, beginning balance {$62000.00} ) of my student loans. ( Please see payment confirmations for Group 4/Group E attached ; the XX/XX/XXXX payment is on p.4. ) On XX/XX/2023, EdFinancial transferred my information from my old account to my new account on their new servicing system platform, but failed to transfer the {$9000.00} payment from XX/XX/XXXX to my new account.
I have contacted XXXX Customer Service several times on the phone and via email seeking to get the XX/XX/XXXX payment of {$9000.00} credited to my new account. EdFinancial Customer Service confirmed that the payment of {$9000.00} was authorized on XX/XX/XXXX, and said that it was " taking [ them ] longer [ than expected ] to update '' the accounts impacted by the transfer, including my account. ( Please see email correspondence attached. ) As of XX/XX/2023, my student loans have been paid in full. However, the XX/XX/XXXX {$9000.00} payment has still not been credited to my online account -- six full months after my new EdFinancial online account was created.
I received an automated letter from EdFinancial on XX/XX/2023 saying that I have an unpaid principal balance of {$9000.00} and estimated interest of {$3100.00} over the life of the loan, and that my first payment will be due on XX/XX/2023. ( Please see letter attached ). I am concerned that EdFinancial will attempt to charge me these amounts, which I do not owe, due to their internal administrative error of not crediting the XX/XX/XXXX payment of {$9000.00} to my account.
I most recently emailed EdFinancial on Sunday, XX/XX/2023, to notify them that my balance should be updated to {$0.00} as soon as possible, and followed up on Wednesday, XX/XX/2023, attaching the payment confirmations for Group 4/Group E. To date, I still have not received any response from them. In addition, my online account has begun to accrue interest on the {$9000.00} starting from XX/XX/. As of today ( XX/XX/2023 ) my account shows a balance of {$9000.00}. ( Please see screenshot attached. ) Please help me resolve this issue as soon as possible.
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have XXXX loans being serviced by EdFinancial. XXXX is a XXXX - XXXX loan ; XXXX is a XXXX - XXXX loan. I did not make payments on the loans while the XXXX forbearance was in effect.
On XX/XX/2023, I made a trial payment of {$360.00}.
On XX/XX/2023, I made a payment of {$20000.00}.
On XX/XX/2023, I made a payment of {$430.00}.
On XX/XX/2023, I made a payment of {$460.00}.
With XXXX of the XXXX payments ( I believe the first, but nothing on the website will confirm ), I paid the remaining balance due on the XXXX XXXX. With the second payment, they auto-allocated a portion of the payment to the satisfied loan, resulting in that account having a negative balance. I could not override that.
I have made multiple phone calls to address this issue. I can not make additional payments toward my existing loan without XXXX auto-allocating a portion to the satisfied loan, thus growing the negative balance. When I try to allocate that payment to {$0.00}, I get an error message.
I made my first call to the company at the end of XXXX or early XXXX ( did not record the date ) and was told that this was my error. It was only after about an hour on the phone that the representative understood what was happening.
I called again on XX/XX/2023 and was promised a return phone call by the end of the week. No call was received.
I called on XX/XX/2023 and made XXXX progress. I was told that it is " processing. '' However, nothing on my end of the website indicates that any action has been taken. I am still unable to make a payment without a portion being assigned to the satisfied loan. The website will not let me set the payment amount to {$0.00} ( or to anything less than {$140.00} and change ).
During multiple phone calls, I have been told the following : It can be escalated but all of the supervisors are out.
Nothing can be sent in writing about this issue.
Someone will call me back by the end of the week ( XXXX weeks ago ).
That they will fix this and that my interest caused by this delay will be retroactively reversed ( seems unbelievable ).
It can not be escalated because it has not been XXXX business days ( inaccurate ).
The overpayment will be credited to my account ( has not happened ).
I will be contacted by a supervisor within XXXX hours ( TBD ).
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have several loans administered by EdFinancial. This includes direct federal loans ( accounts beginning with an " F '' ) and commercial loans ( accounts beginning with a " C '' ). In XXXX of this year I applied for federal direct consolidation of 2 of my commercials loans. This consolidation has been mishandled twice. While they fixed their first mistake, they refuse to fix their second mistake. The consolidation that I applied for consolidation of two of my commercial loans with balances of {$4700.00} and {$4500.00} respectively, with interest rates at 6.8 % ( the new consolidated direct loan was to have a balance of {$9300.00} with a 6.8 % interest rate ). I had several additional commercial loans that were not involved in the consolidation. The consolidation was approved on XX/XX/2022.
The first mistake that EdFinancial made was that, when disbursing the payoff amount on the commercial loans, they distributed the money across all of my commercial loans, instead of the two loans that were to be consolidated. After several days of prodding, they finally admitted their mistake and re-disbursed the funds correctly. At this point, everything was OK. But, several weeks later ( XX/XX/2022 ), an additional {$2100.00} payment was mysteriously made on my remaining commercial loans ( those that were not included in the consolidation ). This balance was then added onto my consolidated federal loan bringing its balance to {$11000.00}.
I never consented to additional loan consolidation beyond the {$9300.00} that I agreed to in my application. Moreover, a portion of the {$2100.00} in commercial loan principal that they moved from my commercial loans onto my direct consolidation loan had a lower interest rate of 6.0 %. By moving this principal to my direct consolidated loan, they effectively raised the interest rate on that portion of the principal by 0.8 %.
The only correct response would be for them to remove this {$2100.00} from the consolidation loan ( as it was never part of the consolidation ) and to re-distribute it back onto the commercial loans where it belongs. However, I brought this up to the company and they opened an investigation, but later closed the investigation after about a month without informing me and without fixing this problem.
|
| 08/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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EdFinancial Services has notified me several times about how the change in their online servicing system, that my loans will be transferred to this new system before interest starts accruing on my loans on XX/XX/XXXX. Once the loans are fully transferred to their new system, I will receive a confirmation email from them and will need to make a new account on their new system to set up a profile.
Their first email about this transfer was on XX/XX/XXXX stating that the transfer would take place on XX/XX/XXXX I then receive another email on XX/XX/XXXX, stating that there was a slight change from the original transfer date ( XX/XX/XXXX ) and that my federal loans will be transferred at a later date, with no mention of the new date in the email.
I then received a XXXX email on XX/XX/XXXX stating that effective XX/XX/XXXX, EdFinancial will transfer my student loans to the new online service and that 2 weeks after XX/XX/XXXX, I will need to create a new online account once I receive a confirmation email from them.
No email was received on XX/XX/XXXX about setting up a new profile.
XX/XX/XXXX, I called EdFinancial to ask about this issue and that I wanted to pay off my federal student loans XXXX before interest resumes in XXXX. The CSR said that the transfer processing from her side and that I should be receiving an email from them on XX/XX/XXXX to set up my new profile once its complete XX/XX/XXXX, I receive an email with the same message that there has been a " slight '' delay in transfer date. No specific date mentioned about when it was to be completed.
XX/XX/XXXX, I never received an email to set up a profile like the customer service rep said in the phone call.
It is now XX/XX/XXXX, and still no email to set up a profile. In fact, I got an email from them at XXXX tonight ( XX/XX/XXXX ) stating that theres been a delay with the transfer- no specific date mentioed.
If I try to log in with my old credentials, or try to go ahead and set up a new profile without the their email, it states that EdFinancial has no record of my account even when I provide my full name, birth date, and social security number. At this point, I can not access any of my loans to pay them off before interest resumes on XX/XX/XXXX.
What is the delay?
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| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loans have been paid in full. As of XX/XX/2023, my EdFinancial account and my Federal Student Aid account had been updated to reflect the {$0.00} balance.
However, yesterday morning an EdFinancial customer service representative notified me that I have an account balance of {$550.00}. That evening, I logged into my EdFinancial account and saw a total current balance of {$41000.00}. As of this morning, the amount has grown to {$41000.00}, and it now says that I have a past-due payment of {$110.00}.
The current balance on XXXX XXXX is listed as {$650.00} ( original principal {$20000.00} ). The following payments were made to this group : XX/XX/2023 : {$900.00} ( confirmation # XXXX ) XX/XX/2023 : {$19000.00} ( confirmation # XXXX ) The current balance on XXXX XXXX is listed as {$20000.00} ( original principal {$20000.00} ). The following payments were made to this group : XX/XX/2023 : {$20000.00} ( confirmation # XXXX ) The current balance on XXXX XXXX is listed as {$20000.00} ( original principal {$20000.00} ). The following payments were made to this group : XX/XX/2023 : {$20000.00} ( confirmation # XXXX ) All of these payments were made and reflected on my EdFinancial account this XXXX, BEFORE any interest could have started accruing. As such, these loans have been paid in full and I do not owe any more.
I am attaching the following : 1. A screenshot of my account summary page showing payments listed as due now ; 2. A screenshot of the total current balance as it appears on my account now ; 3. The specific amounts for each loan that my account lists as owed ; 4. A compilation of confirmation emails for every payment made towards my student loans ; 5. A compilation of screenshots of each loan payment made, with loan groups specified ; 6. A screenshot of my {$0.00} loan balance on my EdFinancial account as of XX/XX/2023 ; 7. A screenshot of my {$0.00} loan balance on my Federal Student Aid account as of XX/XX/2023 ; and 8. My correspondence with EdFinancial as of today, XX/XX/2023. I am contacting you concurrently with EdFinancial because this issue has now become time-sensitive in light of the claimed " past-due '' payment, and I have had trouble getting timely responses from EdFinancial in the past on other issues.
|
| 05/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have provided a complete list of every lender I am aware of that has been involved with any of these loans thus far. This information provided has been obtained from my complete credit report.
EDFINANCIAL SERVICES L XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am in the process of applying for the Public Service Federal Loan Forgiveness Program. To do so, I must submit information regarding payments of my loans I have made under the income-based repayment plan. I am on able to access the information regarding how many qualifying payments I have made under this payment plan on the student aid.gov website. This is due to errors on my account as reported in the NSLGS database. The information reported by my lenders to the NSLDS database is in accurate.
As the NSLDS database is accessible only to lenders, I am unable to determine what account information has been inaccurately reported. As a result of my inability to access my own personal information in the NSLDS database, only my lenders can correct the errors. I, as the loan holder, I am unable to determine what information was incorrectly reported, when the incorrect information was reported, and who reported the incorrect information. Further, there is no way for me to correct this information myself without the participation of the lenders.
I have made numerous attempts to correct this issue with my current loan order, Edfinancial. I have submitted numerous documents reflecting all of my accurate identifying information several times to no avail. I have spoken with several representatives from NSLDS and EdFinancial and they have not resolved the issue.
I am able to log in to the FSA website with my FSA ID and password but can not view my loan information. The website inaccurately reports that I have no federal loan history whatsoever. I am unable to log in to the studentaid.ed.gov website with my FSA ID and password. When I attempt to do so, I received an error message that says student can not be found. After speaking with a representative from an SLDS, I am told that this is because my identifying information is inconsistent and/or inaccurate as reported to the NSLDS database by my lenders.
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| 08/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XXXX of last year I applied for the Student Loan debt relief as well as to receive an immediate refund for payments made during the Covid-19 period ( Totaling {$5900.00} ). On XX/XX/XXXX I checked my account and saw that my balance is back to its original value after ive made payments towards it for the past 2+ years. I reached through email support and was told " The refund request is still processing. By refunding your payments we will re-open the loan ( s ) on your account and there will be an outstanding balance on your loan ( s ) ''. After several months of not getting any updates I noticed that my balance was now {$0.00} on the loan but that was because the loan servicer was changed in XXXX of XXXX. From there I called my loan provider several times between XXXX and now to ask for a status of my refund. I was always told that it is processing until one day I was told that my refund was released to me by mailed check back in XXXX of XXXX which I never received. When I first put in the refund request I was told it will be refunded to me the same way I've made the payments which should have been a direct transfer to my bank account. I advised them I never received a check in which they said they need to audit my refund check to see if it was ever cashed and if not they would send it again. I called several times for updates up until XXXX of XXXX when I was told that I need to call the Dept. of Edu. as they are the ones processing the refund. Between XXXX and now I called the Dept. of Edu. 4 times for an update, the first 3 times I was told that it was still processing but the 4th time I was told by the rep " You need to speak to your loan provider because the dept. of edu. does not handle refunds '' I explained to the rep that my loan provider was who advised me to call them and that I was able to get a status of the request the past 3 times I called. The dept. of edu. rep still insisted this has nothing to do with them and that they have no way of checking any statuses for refunds. At this point I'm very frustrated with the situation as it has drastically been affecting my livelihood as with the increased debt on my credit report has lowered my credit scored and made it very difficult in my search for an apartment rental.
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Urgent Complaint Regarding Edfinancial 's Mishandling of Student Loan Payments I am filing a formal complaint against Edfinancial for their egregious mishandling of my student loan payments, which has put me at risk of default. The sequence of events is as follows : Initial Payment ( XX/XX/2023 ) : Made a timely payment of {$600.00} on XX/XX/2023.
Received email confirmation but observed no activity in my bank account.
Late Payment Notification ( XX/XX/2023 ) : Received an email notification from Edfinancial on XX/XX/2023, indicating a late payment.
Discovered upon investigation in my payment history that the XX/XX/XXXX payment was reversed by Edfinancial without any prior notification.
Submitted two inquiries through their contact form on the same day, seeking clarification on the payment reversal and requesting exemption from interest charges.
No response received from Edfinancial.
Research on Edfinancial : Discovered through research that contacting customer service by calling can take at least 4-8 hours.
Found that requesting a call back is ineffective, as the system disconnects the call immediately upon callback, rendering this avenue unhelpful.
Numerous reports of customers facing difficulties reaching Edfinancial customer service, with issues ranging from prolonged wait times to disconnections during callback attempts.
Second Payment ( XX/XX/2023 ) : Made a second payment of {$1000.00} on XX/XX/2023.
Received email confirmation, but no corresponding activity in my bank account as of now.
This situation is extremely serious as it has the potential to lead to default on my student loan. Edfinancial 's lack of communication and transparency regarding payment reversals is unacceptable, and the difficulties in reaching customer service only exacerbate the issue.
I urge the Consumer Financial Protection Bureau ( CFPB ) to investigate this matter promptly to ensure fair and accurate handling of student loan payments by Edfinancial and to prevent any further harm to borrowers.
-- Also, my name is now legally XXXX XXXX XXXX XXXX. I submitted documentation of my driver 's license and social security card as proof of this and there has been not activity to change that either or any acknowledgement.
|
| 10/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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At the end of the Covid relief hold on student loans, I was given notice that payments would restart and that I needed to update my income for the income based repayment plan I was on. Ed Financial incorrectly had me on a standard payment plan, though, with a payment of {$1100.00} a month for XXXX years. I updated my income, which is {$29000.00} a year, or about {$2400.00} a month before taxes. My account showed I owed nothing for the month of XXXX, but that payments would start at {$800.00} and a second payment at {$360.00}, which came to the {$1100.00} for XXXX years. That would be over half of the money I make after taxes, which is approximately {$1900.00}. Ed Financial then sent me notification that I had been approved for the income driven repayment plan, which all such plans are supposed to be XXXX % of a person 's salary. All of my loans qualified for the income based plans, so all of them should have been applied. But my notification was that I would start paying {$800.00} on XX/XX/23. This was the same amount as the standard repayment plan, and nowhere near my income qualifications. According to their own loan calculator and my tax filing information, my payments should be XXXX. But they didn't change anything to fit my updated information, and if they took XXXX % of my salary, I would only owe $ XXXX {$360.00} a month. This is XXXX times that! It's also very deceptive since my summary still shows me owing XXXX for the month of XXXX, but now I received notice that I have to pay over XXXX XXXX in just XXXX week. That is XXXX week 's notice of a change in my payments taking nearly half my monthly income. That is NOT an income based repayment plan, so it's a lie that I've been approved for a plan based off of my income. It is still part of the standard plan, which seems like some very DECEPTIVE practices to me. I've tried contacting the company, but hold times are more than XXXX hours! And there's been no access to chat and no response to emails. My due date is coming up in just a week! I do not have time to hold and wait. I do not see how a company can be allowed to operate like this with loan information. How is it even legal? I have the screenshots and saved documents to show the proof of my complaint.
|
| 12/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I was trying to call and get my loan switched to a more affordable monthly payment extended plan. The first time I called it said the wait time was XXXX minutes to get through. Considering that I filled out a form online which I thought would get my information through. It was very confusing. I never heard anything back so I tried to call again in a few days. This was at the end of XXXX. I got through. I worked with an associate and she assured me my payment plan would be switched to an extended plan with a lower payment and I could expect to see an email in around XXXX business days announcing the change and see it reflected in my online account. I waited the allotted time and did not see any change. I called back and talked to another associate at EdFinancial and she told me my account did not reflect any such change being implemented and that I had agreed to pay the amount as-is, which is false. I asked if we could put in another request to get it changed. She said yes and assured me again about the 21 business-day processing time. I waited a good amount of time again and did not see a change or an email response. I then requested to speak to a manager. The manager eventually called me back. She assured me it was being processed but that they were behind and the wait time was more like XXXX business days. Well, it is still not done and it has been longer than that. I again called and talked to another associate, who assured me before my next payment due date that it should definitely be changed. Still nothing. So I paid the amount I was promised I would be paying once switched as I can't afford the current payment amount. I did pay the full amount the first month of payment but I can not continue doing so. Now it reflects that I am behind on my payments. My wife has a similar amount of student debt and goes through XXXX. They changed her to an extended plan in XXXX day, XXXX day. Why has my saga been going on for XXXX months? How hard is it to switch my plan if another servicer can do it on the same day? Will they ever switch it? I am about to refinance the loan with a bank so I can get someone handling it that I can trust. I have no faith EdFinancial is going to do anything they are telling they will do.
|
| 10/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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My loans were scheduled to be transferred in XXXX to EDfinancial yet when I applied for a different program they instead went to XXXX. Therefore an account was never initiated with EDfinancial. I received the attached correspondence and an email from the USDofE notifying me of the transfer. EDfinancial is reporting my loans on my credit report, $ XXXX. XXXX is reporting my loans on my credit report, $ XXXX. It shows that I owe nearly $ XXXX in loans and this is simply inaccurate. My account with XXXX is actually {$0.00} ( as of XX/XX/XXXX ) since my loans are now paid in full. Yet EdFinancial is reporting a balance, payments received and delinquent payments with the most recent payment as of XX/XX/XXXX. I have zero record of this and have never paid them nor have I set up any account or consented to any bank drafts with them. I have filed numerous disputes with the credit bureau only to be told that the information ( my name, account number, date and amount owed ) is accurate so they won't remove. I initially spoke with EDfinancial ( a recorded call ) and explained the situation ; they could not locate any record of my ss #, credit report account number nor the account number I have on the single piece of correspondence I received from them, a welcome letter ; which this account number differs from what is on my credit report. They took my information and I was told they would investigate and update me with a letter within 10 days. This never happened. I have called them continuously for the past two months with no contact, either their phone goes to 'we 're sorry, circuits are busy ' or they say the hold time is 600 minutes or that they will call back when my place in line is up. I have never received a call back. I have mailed a letter to them via certified USMail, I have emailed them, I have initiated a chat on their website, it is offline continuously. I can not log in nor create an account on their website with my credentials, it says that my information is not found ( screenshots attached ). I do not know how else to have this matter resolved. I would like this info from EDfinancial removed from my credit report as I do not currently nor have I ever been in debt to them for a student loan.
|
| 08/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I paid off XXXX XXXX XXXX with EdFinancial, my loan service provider. On XX/XX/XXXX I made a payment of {$340.00} to XXXX XXXX XXXX with EdFinancial. The payment was misallocated to XXXX XXXX XXXX by EdFinancial. I did not notice this mistake until XXXX, XXXX. At first I believe I had somehow selected an incorrect loan group while making my payment, but was confused as I didn't believe I'd be able to make a payment to a paid off loan. However, after contacting EdFinancial to receive assistance is correcting the payment, I was told they had a system-wide error in XXXX causing many payments to be misallocated. The agent on the phone told me no attempt to contact me to inform me of the error had been made, because many clients were calling them with the same issue, so they didn't have time to provide a notice. I asked if the error would be corrected before the forbearance period ended on XX/XX/XXXX, they said they were unsure and couldn't provide a resolution timeline. I reached out via email to receive assistance as well and they said they could submit a " request to our Finance Department to review [ the ] account. '' I received an email on XX/XX/XXXX saying they had resolved the issue. However, when I logged into my account to review the correction on XX/XX/XXXX I found that they had not corrected the error. Instead, they had left the payment from XX/XX/XXXX incorrect and moved my pay-off payment from XX/XX/XXXX to another loan group, incorrectly. Now XXXX XXXX XXXX is incorrectly paid off and XXXX XXXX has a remaining balance of {$770.00} instead of being paid off. I called EdFinancial to remedy this on XX/XX/XXXX and they said they'd try to correct it in the next 7-10 business days, but I'd have to be patient as they have hundreds of these corrections to complete. However, this issue is persisting and the Forbearance period is ending soon and I will have to pay a higher interest rate on Loan G instead of Loan C. I've been going back and forth for an error on their part for a month and they seem to be making the initial issue worse rather than resolving. Additionally, when I ask how I can make sure this issue is documented, they say they are unable to provide any documentation.
|
| 10/20/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My loans were scheduled to be transferred in XXXX to EDfinancial yet when I applied for a different program they instead went to XXXX. Therefore an account was never initiated with EDfinancial. I received the attached correspondence and an email from the XXXX notifying me of the transfer. EDfinancial is reporting my loans on my credit report, $ XXXX. XXXX is reporting my loans on my credit report, $ XXXX. It shows that I owe nearly $ XXXX in loans and this is simply inaccurate. My account with XXXX is actually {$0.00} ( as of XX/XX/XXXX ) since my loans are now paid in full. Yet EdFinancial is reporting a balance, payments received and delinquent payments with the most recent payment as of XX/XX/XXXX. I have zero record of this and have never paid them nor have I set up any account or consented to any bank drafts with them. I have filed numerous disputes with the credit bureau only to be told that the information ( my name, account number, date and amount owed ) is accurate so they won't remove. I initially spoke with XXXX ( a recorded call ) and explained the situation ; they could not locate any record of my ss #, credit report account number nor the account number I have on the single piece of correspondence I received from them, a welcome letter ; which this account number differs from what is on my credit report. They took my information and I was told they would investigate and update me with a letter within 10 days. This never happened. I have called them continuously for the past two months with no contact, either their phone goes to 'we 're sorry, circuits are busy ' or they say the hold time is 600 minutes or that they will call back when my place in line is up. I have never received a call back. I have mailed a letter to them via certified USMail, I have emailed them, I have initiated a chat on their website, it is offline continuously. I can not log in nor create an account on their website with my credentials, it says that my information is not found ( screenshots attached ). I do not know how else to have this matter resolved. I would like this info from EDfinancial removed from my credit report as I do not currently nor have I ever been in debt to them for a student loan.
|
| 11/19/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
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RE : Account Validation To Whom it May Concern : This letter Is in response to your recent claim regarding account XXXX*, which you claim you have verified, such as I owe XXXX!
You have failed to provide me the copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested.
Please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they verified without providing any proof, bearing my wet ink signature.
As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification.
I am making a final goodwill attempt to have you clear up this matter. The listed item is inaccurate and incomplete and represents a very serious error in your reporting.
I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the Consumer Financial Protection Bureau ant the Attorney Generals Office, should you continue in your non -compliance of Federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, ant the corresponding local state laws. I further remind you that you may be liable for your willful non-compliance.
Furthermore, on your behalf to provide a copy of any alleged contract or other instrument bearing my wet ink signature may result in a small claims action against your company.
I would be seeking a minimum of {$1000.00} in damages per violation for ; -Defamation -Negligent Enablement of Identity Fraud -Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) -Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) You will be required to appear in a court venue local to me, in order to formally defend yourself. My contact information is as follows : XXXX XXXX XXXX. XXXX XXXX XXXX, Ga XXXX SSN : XXXX CC : Consumer Financial Protection Bureau CC : Attorney Generals Office CC : XXXX XXXX XXXX
|
| 02/13/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
-XX/XX/XXXX Daughter begins XXXX University with a {$7000.00} unsubsidized {$5500.00} Subsidized loan -XX/XX/XXXX loan repayment stmt {$5900.00} -XX/XX/XXXX Congrats your unsubsidized loan is paid off -XX/XX/XXXX large payment made towards loan -XX/XX/XXXX large payment made towards loan -XX/XX/XXXX loan repayment stmt {$7500.00} ( showing a current balance {$2600.00} on a loan they said was paid off ) -XX/XX/XXXX loan repayment stmt {$7500.00} ( showing a current balance {$2600.00} on loan they said was paid off.
-Summer XX/XX/XXXX student makes several phone attempts to resolve issues and is unable to make progress. She drops it.
-XX/XX/XXXX student makes monthly payment -XX/XX/XXXX student makes monthly payment -XX/XX/XXXX student seeks parental help to figure out loan and gives permission for parent to have full access to loan w Ed Financial.Parent begins process with XXXX and Ed Financial to get tot he bottom of this. Ed 's numbers do not match XXXX so we patch XXXX on phone, its revealed that Ed 's numbers don't match NSLDS, XXXX, or COD.
XX/XX/XXXX XXXX follows up with Ed tells me its okay to call and now make progress XX/XX/XXXX Parent calls, am given inaccurate numbers again, and am told someone will call back XX/XX/XXXXParent calls and am no longer given authorization to discuss matter so parent has student fax a letter of authorization so parent can handle account mainly because the run around, the delay, the time, makes it virtually impossible for a working woman to have success dealing with matter at hand.
XX/XX/XXXX Parent has to wait for student to get off work to give another verbal approva for parent to discuss matter but Ed again passes off phone call to say a supervisor will have to handle but due to sups being thinned out there is no one to help.
XX/XX/XXXX Parent calls early in am to try and reach a sup hoping they are not thinned out in the am. But no, on sups available. My 24 hour auth will run out, just like the faxed letter will take 3-5 business days for them to implement. Just like every phone call the student and parent have made, we continue to be put off, be given incorrect numbers that do not coincide with school, and its impossible to resolve.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX, I contacted Edfinancial to request a refund on all payments made throughout the payment pause that started in XXXX which is allowed under the Cares Act.
I was shocked when they notified me that the processing times would be a minimum of 150 days. I called them again the next day to inquire about the refund submission process and from everything they told me made it clear that Edfinancial is the culprit in delaying the Refund request submissions to the Department of Education.
It is clear as daylight that edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and people that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart, and their recent transgressions and shady practices in which they were fined very heavily leaves me to wonder why do they still have their federal loan servicer status.
PS : CFPB should investigate this company again for their very anti-consumer practices and have their license revoked as a federal loan servicer if found guilty.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I contacted Edfinancial to refund several payments I had paid off after XX/XX/XXXX, under the CARES act. I was told at the time the processing time would be 60 days.
I called again in early XXXX just to verify my ticket was still submitted since I had not received any email or any confirmation of my request.
I called again today on XXXX XXXX, XXXX and they are now telling me the time is likely more than 150 days for processing and then more for the refund.
I understand the influx of calls and requests but even other servicers post Biden 's announcement are making refunds much quicker.
I have graduate school federal loans and am eligible for XXXX in forgiveness. Edfinancial is the ONLY student loan provider who seems to be very nebulous with their response regarding how soon this refund will be processed. Other services like XXXX and XXXX seem to be taking days to weeks if even and some of my colleagues whose loans are serviced with these companies are seeing refunds extremely quick. I was told that the loan balances won't be reinstated until the refund is processed which now they make it seems like won't even be until XXXX at the earliest. I am worried because the application for forgiveness starts in XXXX and Edfinancial won't have any of these applications processed in time for us to get forgiveness. I was told via the phone that all I can do is wait and that verbally all they can do is let me know they submitted the request. I understand the influx of calls to get our money back is probably very overwhelming to the system but it's concerning that this can take up to 6 months when every other provider seems to be having a quicker turnaround time despite having thousands of requests. Getting this money back could be lifechanging for me. It is just extremely upsetting that other loan providers are restating balances within days to weeks while this company is telling me to sit back and wait. I have also been given mixed messages regarding whether the money will come back to me in form of check or electronically even though I paid via e-check.
I am also upset as I just received a letter from them saying that my data was leaked in a massive data breach.
|
| 07/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
AS OF XX/XX/XXXX I HAVE NOTICED FRAUDULENT ACCOUNT REPORTING TO MY CONSUMERS REPORT AND CREDIT PROFILE THE COMPANY AND CREDOT BUREAS HABE NOT REMOVED FRAUD ACCOUNT ITS BEEN MORE THAM 30 day they are in violation of the " FAIR CARES ACT '' EDFINANCIAL SERVICES L Balance details 0 % paid off Balance {$4500.00} Balance updated XX/XX/XXXX Original balance {$4500.00} Account info Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Education Payment summary XXXX XXXX XXXX XXXX XXXX - XXXX - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - - XXXX - XXXX - PAYMENT HISTORY LEGEND Status Open/Never late.
Status updated XX/XX/XXXX Original balance {$4500.00} Monthly payment {$0.00} Last payment date XX/XX/XXXX Additional info Responsibility Individual Terms 120 Months Company sold - Original creditor - Comments- Your statement **CONSUMER STATEMENT** ITEM IN DISPUTE BY CONSUMER Contact info THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.
RESPONSE DISPUTE 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY.
|
| 09/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
As of XX/XX/XXXX, my student loans were completely paid off. During XX/XX/XXXX I was experiencing financial struggles so I decided to request a refund for all the payments I made on my student loan after XXXX a total oXXXX XXXX. Upon this request that I made over the phone they told me since I've made all my payments through direct deposit I would get a refund within XXXX business days to the same bank account. 5 months later XX/XX/XXXX I have not received a direct deposit nor a check in the mail. I have not been contacted by Ed Financials about this issue. I've called many times to resolve this situation. XXXX XXXX ago I request that they cancel this refund, at this point, I no longer need this money. Since the first day of my request, a balance of {$3100.00} has been shown in my account. Student repayment begins in XXXX and if this issue is not resolved by then I am focused to pay new interest on my balance. This situation is very frustrating because this loan provider never gave me any documentation about this transaction, no confirmation, and no detail on the timeline. I'm left with a lot of unanswered questions and a new debt to clear without warning. If I had known that there would be possibly any issues with requesting my refund I would have never made the request. Edfinancial responsed about my issue XX/XX/XXXX and stated " Your concern, as we understand it, is you are requesting to cancel your refund request. On XX/XX/XXXX, you requested the funds to be cancelled so the funds can be applied back to your account. On XX/XX/XXXX, we began processing these payments to your account in our new system. Due to the recent transferring process of your account, please allow approximately 30 days for the payments to reflect on your account within the new system. '' As of XX/XX/XXXX my account has a balance of {$2600.00}. This amount is very unusual since they only removed {$490.00}. I should have my account returned to the original ZERO balance but as of today that is not the case. I have been more than patient with the process of correcting my account but now its been 6 months where my account has not reflected the correct balance and I believe this is unacceptable.
|
| 06/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My federal student loan servicer is EdFinancial. I remitted a payment on XX/XX/XXXX for my XX/XX/XXXX installment. This submission was not allocated to the monthly payment. I called to have the payment reallocated to post the XXXX installment and was told my the representative that they could submit my request to the finance department but it would take 60 to 90 business days to process. I then submitted two written requests through their online portal with the hopes of a quicker processing time ; only to have a response email sent back to me reiterating the 60 to 90 business day timeframe. A timeframe of 60 to 90 business days to reallocate a payment to have it go towards the monthly installment and roll the due date imposes significant risk to a person 's credit score unless they double payments intermittently as multiple due dates will continue to come through at that time ; it also has the potential to cause great confusion to the allocation of the continued payments being made in between, because if the due date has not changed and payments keep being made, what will be the effect of those payments ' due dates after 90 days when they reallocate the first payment request. This is an absolutely ridiculous timeframe, it's moving the payment I made to rolling the due date. I know EdFinancial has a department head over Finance that can easily go into the computer system and manually adjust my {$250.00} payment made on XX/XX/XXXX and have it post the XX/XX/XXXX installment ; and then adjust the second payment I had to make on XX/XX/XXXX to go towards my XX/XX/XXXX installment. I do not want to continue to submit requests for each payment because it will take 90 business days just to get the original one handled so that the following are also good to go. I also do not want to be late on my payments as I never have been and I can afford my one payment per month but due to their outrageous time efficiency issues I am being forced to choose between spending extra money or risk being past due. That's ridiculous in this post-COVID time when I have not opted out of making payments and have made every single monthly payment since I graduated college in XXXX.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX, I applied to continue my service in the XXXX XXXX XXXX XXXX as a dentist, and therefore receive a {$20000.00} award to apply to my qualifying federal student loans. As part of that application, I was required to submit documentation proving that I applied the totality of a past {$50000.00} award to qualifying student loans in the past.
At this point I logged into my Edfinancial account only to find that nearly my entire payment history had vanished. I tried to call their customer service line, and due to call volume and long wait times, I set up a call back ( which I never received ). I also submitted an inquiry via email. In the meantime, I was able to identify when the payment was made by digging through my old bank statements. I included the relevant bank statement in my award application rather than any sort of documentation from Edfinancial.
Finally, on XX/XX/XXXX, I received an email from Edfinancial. This email included what appears to be a full payment history for my account, including, most importantly, the {$50000.00} payment that I made toward my student loans on XX/XX/XXXX. However, this information arrived via a simple, copy-and-pasted chart in an email, rather than in any sort of official document. Regardless, I sent this information to XXXX ( in charge of the XXXX XXXX XXXX XXXX XXXX ) and within a day I received a response that this information was still not eligible. In reality I need official documentation including the following information as it applies to that single, {$50000.00} payment : Lenders name Account holders name Account number Date of payment ( s ) Amount of payment ( s ) I have reached out to Edfinancial requesting this information again via phone and email, but I have not yet received a response. Most disheartening, if I don't have this document by XX/XX/XXXX ( less than two weeks from now ), I will lose my eligibility for the program for this upcoming year and I will forfeit my {$20000.00} award through no fault of my own. I will likely have to leave my non-profit, public health job and join a private practice in order to continue making my student loan payments.
|
| 10/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I made a payment to XXXX on XX/XX/XXXX in the amount of {$12000.00} which paid off 5 out of the 8 loans I had. The active loans left were transferred over to EdFinancial. I requested a refund on the voluntary payment I made in XX/XX/XXXX as I qualified for a refund due to XXXX. I requested the refund from XXXX on XX/XX/XXXX as I was told by my current servicer ( EdfFinancial ) that since that payment was made prior to my loans being transferred that XXXX would handle the loan. I confirmed the request was in and received notice dated XX/XX/XXXX that the loan refund was in process and it would take 2 months to receive it ( I have attached the notice for reference ). It got close to the 2 month mark and XXXX eventually told me there was no loan refund request in their system. I was told I had to speak with my current servicer to get the refund/ I went through a circle the week of XX/XX/XXXX because I kept calling EdFinancial who told me they couldn't refund it and then call FedLoans for them to say they can request the refund. I ultimately was able to get a refund request put into EdFinancial. I previously submitted a CFPB complaint about the inaccuracies and discrepancies with refund timelines on XX/XX/XXXX where XXXX then responded on XX/XX/XXXX ( after I found out that my loan request was nowhere in their system ). They said they transferred my " paid in full '' accounts to EdFinancial and that they have the refund request I previously made. I spoke with EdFinancial on XX/XX/XXXX and they only had the request I remade on XX/XX/XXXX in their system. Essentially I waited 2 months assuming XXXX was processing my refund to only be told that nothing was done and have to start from square one with XXXX. It seems as though both providers can me inaccurate information and it has resulted in a larger delay in receiving my refund. This is unacceptable as now EdFinancial refuses to give a timeline on when to expect my refund and some of the representative who had said it will take a minimum of 150 days from the day I requested the refund from them and not when I requested it from XXXX which I was told would transfer.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On Wednesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Biden 's Loan Forgiveness. I saw on the XXXX XXXX XXXX website that we were able to request a refund on payments made throughout the payment pause that started in XXXX due to Covid laws/orders from the federal government. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days and could even take much longer than that.
I was a XXXX XXXXXXXX recipient and will therefore eligible for {$20000.00} in forgiveness. Throughout the pandemic I paid well over {$20000.00} in payments. Due to that I requested a refund of my final 4 payments which total just over {$20000.00} at {$20000.00}.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXXXXXX XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. What's worrying to me is that the application for forgiveness starts in XXXX and edfinancial won't be processing any of these in time for us to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which won't be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but it's very concerning to me that they're saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other people 's loan providers reinstating their balance after requesting it just XXXX hours later makes me very concerned that this company is not working in my best interest.
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| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Ahead of repayment resuming in XXXX, I applied for a SAVE plan for my loans in XXXX which estimated that my repayment would be around {$300.00}. Edfinancial denied my application at that time " because my loan was not in repayment, '' and I had to hunt the correspondence that informed me of that decision down on their website ( which took some digging because they didn't inform me of that decision via email or anything at all ). I was only trying to get ahead of payments prior to them resuming. When they posted my payment in XXXX, they made the payment due by XX/XX/XXXX and the amount was roughly {$2400.00}. I immediately reached out to Edfinancial and also resubmitted my SAVE application ( again estimating that my repayment would be around {$300.00} ) because I would not be able to afford that payment. I inquired about why my payment was due in XXXX when repayment was supposed to begin in XXXX as well. The company did not reach back out to me until XX/XX/XXXX when they called to inform me that the application that I submitted in XXXX had been denied. The company had no idea that I had already re-submitted the application AND by that time, they had already posted payment due in XXXX, so the total payment that they were requesting from me was roughly {$4800.00}. The nice woman on the phone suggested that I just wait the application out since not paying will not affect my credit for the first year, which was nice to know, but not helpful in addressing the situation. When someone finally responded to my inquiry about payment resuming prior to XXXX, Edfinancial had already sent me an 11 day delinquency notice and adjusted the due dates to reflect payment due by XX/XX/XXXX and XX/XX/XXXX respectively.
When they finally processed my SAVE application ( which they never told me anything about ), my account reflected that I would owe nothing for XXXX or XXXX. Except now, they're requesting that I pay {$2200.00} by XX/XX/XXXX when my SAVE application on XXXX says that I should be paying {$210.00}. This is a major discrepancy ibn payment that I can not afford with no correspondence from Edfinancial.
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| 09/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had recently contacted Edfinancial following the news of Bidens Loan Forgiveness Plan in an attempt to request a refund on my payments made during covid forbearance per the CARES act. I asked Edfinancial to refund my payments but was notified of a ridiculous processing time of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic, I had made nearly $ XXXX in payments for my loan in an attempt to get ahead during the interest rates freeze.
What strikes me as odd, is that Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and Edfinancial wont be processing any of these until early-midway next year. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request and Ive heard of numerous people having their refund never actually get put in. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well.
They have also recently suffered a data breach and were sued for lying about student loan cancellation. All these factors combined make me distrust Edfinancial, and I believe their recent attempts at lacking transparency is simply to deceive those gullible enough to believe the we are processing it as fast as we can, we need 150 days facade they are putting up. All in an attempt to make as many clients ineligible for loan forgiveness as possible.
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| 10/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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EdFinancial is my current loan servicer. I have confirmed this with Student Aid, my school, and also Edfinancial themselves. I made an account with Edfinancial to set up automatic payments. When I go to sign into this account, I get the message " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist you. '' I then called Edfinancial to see what was going on and to get into my account. After waiting on hold for nearly 3 hours, I finally was able to speak to someone. She confirmed that I had about {$17000.00} in student loans with them and was unsure why it was giving me this error message. She said she could take payment on my account. When she went to put in my information, the same error message popped up for her. She could see my account, but the system would not allow her to take any payment. She said she flagged the account and to check back in a week to see if it was fixed. I tried again a week later, and I still can not access my account. I called back and was told that they still were not sure what was wrong with my account, and they were still unable to take payment. I asked them if they were still charging interest on my loans, and they confirmed yes, they were. They are telling me they can not stop the interest from being charged to the loans even though I have absolutely no way to pay them, and they are unable to resolve the issue with their system. I asked to speak with a supervisor and was told I would get a call back in 24-48 hours. I never got a call back from anyone. I just tried to login to my account, and I still can not access my account. I spoke with someone with student aid who told me that the only thing I can do is file a complaint. I have applied for the borrower 's defense, but I still want to make payments on my loan in case the borrower 's defense is denied. I do not just want to hope it gets accepted and rack up tons of interest. This is insane that I have no way to make payments on my loan, yet they continue to charge me interest. I just want to get into my account and make payments. Please help me!
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| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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From XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, I had an account with Edfinancial where I could log in, see what I owed on my federal loans, and make payments. Edfinancial moved all of their accounts over to a new online system starting in XX/XX/XXXX and mine got lost in the process.
I have tried numerous times to log in online with my social security number and other information and I keep getting told that they can't find an account associated with me. They removed their old portal so I am unable to find my old account information to see if they can find it that way. I have called them multiple times to find out what happened. I have been told more than once that they would get back to me in 3 business days with my account information and they never did. The last time I called them ( a few weeks ago ), I was told that I needed to wait until they transferred my account over to their new system. When I asked how long that would take, the representative couldn't give me an answer. She told me not to worry about it, and that I wouldn't be responsible for a payment until that happened.
However, Edfinancial is sending me all of these emails stating that I owe them money for my first two payments. They are able to tell me how much I owe. They are able to locate my information to be able to send those emails, but somehow still can't find my information in order for me to log in and start actually paying.
I am extremely frustrated over this situation. Interest is accruing over the full balance in my account, which means that I am going to owe them more money in the long run. It feels very predatory and deceitful, especially when I am ready to start making payments and had an account with them up until recently. Additionally, I qualify for the PSLF program and can't get that started because I need my Edfinancial account information to use for my application.
If anyone is able to help, that would be wonderful. I have tried my best to work with Edfinancial and they have not been responsive. I feel like I am being taken advantage of and just want to sign up for the PSLF program. Thanks!
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| 05/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX - I called EdFinancial and submitted a request for a {$5500.00} student loan as part of the CARES Act. My address was never confirmed and I received no confirmation of the request.
XX/XX/XXXX - Loan balance is updated to show {$5500.00} on my EdFinancial account. I reached out to Edfinancial who says my refund request was submitted to XXXX and should arrive soon.
XX/XX/XXXX - I still have not received the refund check in the mail. I reach out to Ed financial to notify them I have not received my funds XXXX - Ed Financial replies saying the funds will be sent according to Department of Education timeline. I call to inquire about this timeline. EdFinanial states there is no set time frame for this and says to " expect delays in receipt of funds '' even though it was XXXX and my request was submitted in XXXX XX/XX/XXXX - I email EdFinancial and ask for my refund request to be canceled since I still have not received funds. They state they can not cancel the request, yet have no timeline on when I will get my request. I then submit an initial complaint to CFPB. Complaint # XXXX XXXX - After my complaint, I received a letter from EdFinancial stating my return was canceled due to an incorrect mailing address, despite not notifying me of this prior. They then verified my address and on XXXX " removed '' the request payments from my account ( even though the balance had already been on the account for months ) and said they are processing my request and to please allow 45-60 days for my refund to be processed and issued to me by XXXX.
XX/XX/XXXX - It has now been 74 days since this stated timeline and I still have not received my check or any updates from Edfinacnial. With the blockage of student loan forgiveness, these loans will soon begin to create interest and require payments. I will actively have to pay a loan for which the funds were never disbursed. Edfinancial is offering no solutions and it has now been 207 days since I initially submitted my request. My loan balance was also updated 6 months ago despite never receiving the funds.
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| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted an application to the SAVE program on XX/XX/XXXX on the studentaid.gov site. XXXX reported this application as received on XX/XX/XXXX. The monthly payment amount listed under the SAVE plan is {$280.00}.
Edfinancial ( my servicer ) transferred my account to their new platform on XX/XX/XXXX, listed a payment amount of {$510.00}, due on XX/XX/XXXX. On XX/XX/XXXX, I received an email that I had new messages regarding my student loans ( attached ). These messages asked me to recertify my XXXX plan, but did not acknowledge my SAVE application.
I uploaded my XXXX tax return to Edfinancial 's site, even though they should have already received it as part of my SAVE application. I also emailed Edfinancial multiple times, using the form on their site, asking for information about the status of my SAVE application, and requesting that my loans be placed into forbearance if they could not process the application by the payment date of XX/XX/XXXX. I received no response to any of my emails.
Having heard nothing from Edfinancial, I telephoned the servicer on XX/XX/XXXX. When I spoke to a representative, I was told that Edfinancial had never received my XXXX application, but they could begin processing a new application immediately if I paid a {$5.00} fee. I did so ( the confirmation email is attached ). I asked about putting my loans in forbearance until the application was processed, and was told that Edfinancial would not do that, and that due to the " on ramp '' this would not matter. I did not, and do not, believe this to be the case, because I will still have a larger amount past due at the end of the " on ramp '' period than I should under the SAVE program.
On XX/XX/XXXX, I reviewed my account to see that not only did Edfinancial not put my loans into forbearance or acknowledge the existence of my SAVE application, but they have increased my payment amount for XXXX to {$950.00}. I have received no correspondence from Edfinancial explaining why my payment nearly doubled, and is almost 4 times what it should be under the SAVE plan.
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| 09/20/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Since XX/XX/2023 I have been attempting to contact EdFinancial Services to enroll my account in automatic payments. There was a system switch and we had to create new logins, which I did and enrolled in automatic payments. The system continued to say that they received the request, but to this date they are not enrolled. I also tried enrolling several times since then, and several times today, to no avail. Their original site says that the loans previously on autopay will be enrolled automatically, but my statement that I received today states that I am not enrolled in autopay. Why can't I be enrolled in automatic payments? And why did I have to pay a {$61.00} charge that was DUE in XXXX when we are still in forbearance at this time? I need to be enrolled in autopay because of the 0.25 % discount on the loans and this company isn't helping me to obtain this.
Additionally, I have no way of seeing my transaction history since acquiring my student loans. It is no longer on the previous site and I can't access anything on the new one. Additionally, the current transaction history on my account is incorrect. My employer has been sending {$50.00} a month toward my loans and the transaction history on EdFinancial 's new site states that there have only been several received. It skipped the entire summer 's contributions on the transaction history, let alone every single payment I've made up to the point of the website transfer.
I can not contact anyone either. I have been desperately emailing and trying to chat with a representative but can not reach anyone and no one is responding to me, and I've emailed months ago for answers! I have been trying to search online if anyone had any solutions, and it seems that there are 5 hour long wait times for phone calls, the chats kick them out as well, and no one is responding to their emails either. I can not believe this has been happening. I had no issues before the website switch, and now it seems like no one cares. I always spoke so highly of EdFinancial and now it has gone downhill so drastically.
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| 09/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I contacted Ed Financial Services on XX/XX/XXXX, after noticing that my loan balance on the Federal Student Aid website had changed from Paid in Full, {$0.00}, to $ XXXX owed. I thought this must be an error, since it had been more than one year since the account was paid in full ( I have documentation clearly showing the {$0.00} as of XX/XX/XXXX ).
Ed Financial Services contacted me on XX/XX/XXXX via email with an automated message which stated that I had a new message in my account on their website. I logged in, and found no message. I filled out another contact form, since they do not provide an email address that can be contacted.
Ed Financial Services finally replied to my complaint on XX/XX/XXXX about them attempting to charge me over {$24000.00} for a debt that was Paid in Full in XX/XX/XXXX. In this email reply, they stated that they began an account transfer from one platform to another in XXXX of this year, and that is why my {$0.00} changed to over {$24000.00}. This does not explain why my balance would be {$0.00} for over a year, and showing as Paid in Full, since they clearly state that the transfer began on XX/XX/XXXX. This year.
I feel that Ed Financial Services has made a gross error, and is attempting to collect a fraudulent debt. They deny this, and refuse to review the documents I have uploaded on their website twice for their review. Ed Financial Services gives no other option for document upload. I feel that, even though this is an error that could be easily fixed by reviewing the documentation I provided and adjusting my account balance to {$0.00} as it was in XXXX of XXXX, Ed Financial Services has instead decided to attempt to steal tens of thousands of dollars from me and to destroy the credit I've worked incredibly hard to rebuild.
This fraud and illegal activity is unacceptable. No company gets to reflect an account that is Paid in Full for a full year, without any type of contact to dispute the account status of {$0.00}, then to bill former clients and try to fleece them for tens of thousands of dollars!
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| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had applied for the new SAVE income driven repayment plan on XX/XX/2023 through XXXX and received confirmation that my application had been received by EDfinancial. On XX/XX/XXXX I called EDfinancial requesting the status of my application. I was told they were processing the applications at a XXXX business day delay and try again later. On XX/XX/XXXX I called Edfinancial and was advised that they did not have my application and I should resubmit, which I did resubmit manually through their inbox and received a pop up to allow 10 days to review. On XX/XX/XXXX after not receiving any correspondence with EDfinancial regarding my IDR submission, I submitted a complaint with XXXX to try to resolve my issue with my servicer. On XX/XX/XXXX I called EDfinancial and was advised that they did have my SAVE application and allow XXXX weeks to process my application. On XXXX I called EDfinancial and was advised that I would owe a {$5.00} fee to pay for the transfer of my income driven repayment plan to SAVE which I did pay that day. I was advised that the application was being expedited and would be processed by Friday, XXXX. My application has still not been processed and the {$5.00} fee that I paid was applied to my original monthly loan payment. On XXXX I called EDfinancial and the representative was unable to help me but escalated my dispute with a supervisor whom I have not heard back from. I was advised by this representative to not make my regular monthly loan payment at this time as the monthly amount was reduced by the {$5.00} fee that was applied incorrectly to my account. I was advised that I should hear back from a supervisor with EDfinancial within XXXX business hours but this did not happen and my account has not been updated to the new repayment plan. In addition, I am in limbo and not sure how to make my monthly loan payment as I was advised not to do so until this is resolved. At this point it has now been 106 days since I originally submitted my SAVE application to my provider which is an unreasonable amount of time to wait.
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| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for the SAVE repayment plan initially on XX/XX/XXXX. Through this application, I was given an estimated monthly payment of {$460.00}. I also received an ecorrespondence from my loan servicer, Edfinancial, on XX/XX/XXXXXXXX that stated that my student loan repayment amount has changed and my new payment amount is {$280.00} due on XX/XX/XXXX. This letter also stated that my federal student loans have been removed from the SAVE plan and placed on an Alternative repayment plan, stating that they did not receive my complete recertification application and income documentation by the deadline noted in the reminder communications sent to me. Unfortunately, I have searched high and low and can not find proof of any reminder communications sent to me from Edfinancial, including through my personal email, physical mail, or the inbox on the Edfinancial website. The only " reminder '' I could even guess was related to this matter is on my home page of Edfinancial and it states that my " Income-Driven Repayment plan is due to expire on XX/XX/XXXXXXXX ... '' This date is clearly not a real date?? Also, my current amount due on XX/XX/XXXX is now {$510.00}, which is neither amount that I was told by the SAVE application OR Edfinancial themselves. I also see no indication on Edfinancial that this {$510.00} amount is representative of the SAVE plan. On studentaid.gov, it says that the application that I submitted on XX/XX/XXXXXXXX was somehow reviewed on XX/XX/XXXXXXXX by my loan servicer but then the review of the application was completed on XX/XX/XXXXXXXX which does not make any sense unless Edfinancial can somehow go back in time. I attempted to email/contact Edfinancial several weeks ago about these mismatching monthly payment amounts and I have not heard anything back. I attempted to call them and was told that the estimated wait time was upwards of 900 minutes, which I don't have time to wait for. I also submitted another SAVE plan application earlier today ( XX/XX/XXXXXXXX ) and was told the same estimated amount of {$460.00}.
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| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Called Edfinancial on XX/XX/XXXX to request a refund for the total amount of payments I made during the pandemic, when payments were paused and not required. The first rep I spoke to was not very knowledgeable and gave bad info more than once. I first tried confirming whether or not Edfinancial had my income information on file. I was told by the first rep that they did not ; however, I am enrolled in a income driven repayment plan, so they would have to have my income info on file. The representative 's first answer was for me to call the dept of ed.
I then requested a refund and was told that the amount being refunded would only be {$800.00} or so dollars. This was very confusing to me since I've made almost XXXX XXXX in payments since XXXX XXXX XXXX Again i was told that I'd have to call the dept of ed for more info ; however, after some time of arguing and trying to reason with the rep, the rep then realized she made an error, recalculated, and then advised that my total refund amount would be {$2700.00}. This is still inaccurate because the total amount in payments I've made since XXXX XXXX XXXX is exactly {$2800.00} ; however, I did not realize this error until the day after.
I was then told by this rep that it could take up to 6 months until I get my refund. I was also told that my balance would be reinstated back to its original balance, before I made those payments, in the coming days, even if my refund hasn't been issued to me.
I then called back and spoke to rep # 2 on XX/XX/XXXX to confirm that my refund was being processed. While speaking with rep # 2, I was advised that my loan balance won't be reinstated until I received my refund.
I feel like I was given completely wrong information. Not to mention, other loan servicers are processing refunds in sometimes 72 hours, yet Edfinancial doesn't even know when they will be processed/ issued.
I now have received in the mail ( XXXX ) a letter from Edfinancial advising me that my personal data may have been stolen in a security breach with XXXX This is absurd.
|
| 01/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
|
My student loans were transferred from the XXXX XXXX XXXX XXXX to Edfinancial in XX/XX/XXXX. Since then I have experienced a drastic drop in quality of service. The website and documents have reflected inaccurate record keeping and my displayed balance and payment amounts have fluctuated, some by the thousands, when I logged in to print my loan summary or view my payment history. The month they said my debt was paid off in their error, my documented debt had actually doubled. For instance, in XX/XX/XXXX, my balance was {$5300.00}. In XX/XX/XXXX, it was XXXX. Then in XX/XX/XXXX, it was XXXX. In XX/XX/XXXX, I took a screenshot of my payment history showing payments on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX that were all different from the ones showing when I took a screen shot in XX/XX/XXXX. When I called and asked for a detailed payment and balance history log to explain the consistent fluctuations in my balance for greater than 12 months, I received a small document with a few short tables someone typed into. When I recontacted them several times on the phone, I was told repeatedly to send an email to the distribution list. When I did that, it took over a month to get a response and I still did not receive a detailed payment and balance history such as what I previously received from the XXXX. Every time I call to discuss an issue or ask a question, they say they will get back to me but instead make some change to my account instead before we speak. For instance, I called once to inquire about reallocating some of my XXXX loan repayments from a couple of years ago and they said they would call me back. Instead, they reapplied those payments and notated that someone from the XXXX called. This is below the standard I expect and deserve from a financial institution and I have lost trust in their accuracy, competence, and work ethic. I feel as though they can reallocate, increase, and/or change my loans at their will and I am helpless to do anything about it. I have screen shots and printed documents to support my statements.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On Wednesday, XX/XX/XXXXXXXX XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the XXXX XXXX XXXX website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for 20k in forgiveness. Throughout the pandemic I paid almost $ 10k in payments.
It seems as though Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and Edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
To top it all off, my personal data ( SSN, name, etc. ) was leaked by them on XX/XX/XXXX and it took them an entire month to alert me.
|
| 04/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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Conditional Acceptance Letter XXXX XXXX To Whom It May Concern, I agree to pay the following financial obligation regarding student loan account in which I might lawfully owe, on one condition : Within fifteen ( 15 ) days of the date of this Conditional Acceptance sent and requested for you deliver to me the following : *Provide validation of the debt, that is, production of account and the general ledger statement.
*Verification of your claim against XXXX XXXX XXXX that is, a signed Invoice.
A copy of the Contract binding both XXXX XXXX and XXXX XXXX and send that letter by recorded delivery so that there is an independent witness to it having been delivered. '' *A statement admitting whether you are the holder in due course or whether you are a servicer.
*A statement admitting whether you have sold my note in a pooling and servicing agreement. This is also known as securitization.
*The identity of the true holder in due course for my loan. If the loan has been securitized, the name of the REMIC my loan was sold to.
*The CUSIP number under which my loan was securitized to.
*|Make available for visual inspection my original wet ink promissory note ( not a digitalized or photocopy version ).
Please provide the above and If you are unable to provide this proof as I have requested within 15 days, then you admit to not being a party of interest and can not rightfully enforce your eviction claim under U.C.C - ARTICLE 3 3-301.
Under US Code TITLE 15 > CHAPTER 41 > SUBCHAPTER V > 1692g part b ) By law, all collection activities must cease until this matter is resolved. Blatant disregard for this law is subject to fines by the FTC. In the event that this debt is not validated by you, as required by the Fair Debt Collections Practices Act, you have a legal responsibility to terminate the claim and correct any negative credit reporting which may have been made in connection with this alleged debt.
Thank you, XXXX, XXXX XXXX XXXX/ [ Agent/Beneficiary ] Without Prejudice, All Natural Inalienable Rights Reserved
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. At this point I had been waiting over hundred days since I first contacted them to request a refund back in XXXX of this year. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I made {$6500.00} in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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On Saturday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a Pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid over {$1300.00} in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
This is inexcusable. EdFi wants to keep their money and run. Give us our refunds and reinstate our balance.
|
| 11/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have already filed this exact complaint with them twice now originally on XX/XX/23. Ed Financial is my new student loan servicer and has either not calculated my student loan payments correctly or not all of my spouses information transferred over from the previous loan servicer. My husband and I have always been on the Income driven repayment program and my husband has significant student loan burden ( $ XXXX ) that I do not believe is being taken into consideration when calculating my payment for the New XXXX plan at this new loan servicer. My husband 's payment through the XXXX plan is only $ XXXX for his entire $ XXXX debt. So how it does not make sense to me that mine is well over $ XXXX. I have no income and thus rely on my husband 's income for myself and my daughter. The calculation is obviously wrong and I need someone to fix it because I can not afford to pay that much each month. The issue is that I can not seem to get any agents from Ed Financial to answer the phone or give me the correct form to fill out. I have been trying to call for weeks and the hold times are consistently XXXX MINUTES!! I have recording proof of these extreme hold times. Once I finally made contact with a representative she informed me that Ed Financial does NOT calculate the payments that it is calculated by the federal government so she would send me the form via email to have it recalculated. WEEKS later, still have no form. I've checked spam folders, tried searching for it. I do not believe it was ever sent to me. I'm extremely frustrated with this entire situation. I've tried searching on the website and went through the recalculation questionnaire, but it does not ask about spouse student loans unlike my previous servicer did, if I am remembering correctly. I've also tried the chat function that does not work. What am I suppose to do if I can not get anyone on the phone from this company to send me the correct form to fill out and I can not get my monthly payment recalculated correctly?
|
| 08/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
I graduated from law school in XX/XX/2023. As a result of law school, I have {$210000.00} in student loans in the form of XXXX loans ( XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ).
EdFinancial is not responsive over emails, and I've needed to wait on hold for hours each time I call their customer service phone number.
On XX/XX/2023, my refinancing institution Earnest sent a {$190000.00} check to EdFinancial, the servicer of my federal student loans. On the check itself, there were written and specific instructions to apply the payment amount to all loans EXCEPT for loan XXXX.
On XX/XX/2023, I called EdFinancial and spoke with XXXX because my EdFinancial portal still wasn't reflecting the {$190000.00} payment. She said the treasury department was researching the issue, but couldn't give me any details beyond that.
On XX/XX/2023, I called EdFinancial and spoke with XXXX because, while my portal finally reflected the check, EdFinancial failed to follow the specific instructions on the payment check. Instead of applying the {$190000.00} to all loans except for loan XXXX, they applied the payment to only loans XXXX ( paid in full ) and XXXX ( which now has a negative {$120000.00} balance ).
This payment methodology doesn't even follow the logic outlined as official policy on their website. XXXX XXXX XXXX XXXX, " if a payment is made in excess of the total amount due, the excess amount ( also known as the overpayment ) will be applied to the highest interest rate loan first. '' XXXX XXXX has the lowest interest rate!
EdFinancial said I still owed them in total {$140000.00} via loans XXXX, XXXX, XXXX, and XXXX, subject to interest expense accrual as forbearance ends. XXXX said she had no idea how long it would take the finance department to correct this issue.
Interest expense will start accruing on all of my loans starting XX/XX/XXXX due to their administrative failures, no fault of my own. However, this will be wrongful interest expense on loans that are rightfully paid off.
|
| 08/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/2023 I received an email from my federal student loan servicer, EdFinancial, informing me that my loans will be transferred to a new student loan servicing system effective XX/XX/2023. The email stated that two weeks after the transfer I would be sent another email notifying me to create a new online account. On XX/XX/2023 I received an email from EdFinancial informing me that there was a delay in the transfer process, and that it would be happening at a later date. On XX/XX/2023 I received an email from EdFinancial stating that my loans would be transferred to the new servicing system effective XX/XX/2023. They again stated that two weeks after the transfer I would be sent another email notifying me to create a new online account. On XX/XX/2023 I received yet another email that there was a delay in the transfer process, and that it would be happening at a later date. There was no specification as to when that would take place.
The XXXX emergency relief pause will be ending as of XX/XX/2023, when interest will resume on federal student loans. I have been saving money to make a very large ( over {$32000.00} ) lump-sum payment to EdFinancial before interest resumes. Because I am not currently able to access my account, I am not able to make payments. This means, they plan to charge me interest on an account that I can not view, access, or make payments toward -- which is illegal. After calling their customer service number multiple times today ( XX/XX/2023 ) they told me that I can not make payments at this time because my new account is not yet ready, and they refuse to accept my payment over the phone, or in any other capacity. They will not tell me when my account will be ready, and can not guarantee that my account will be accessible to me by XX/XX/XXXX, and yet plan to charge me regardless, despite the fact that I have money I am begging to pay them. A borrower can not refuse to accept payment and then charge interest on the debt they refuse to accept payment for.
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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On XX/XX/XXXX I applied for the SAVE Repayment Plan. Once I filled this out I was told that the only amount I would likely have to repay was a little over {$5000.00} I was also told that my student loan servicer EdFinancial would be reaching out to me regarding this matter. I did receive information on starting repayments on my student loans but none whatsoever regarding the SAVE Plan. I make less than XXXX a year but the payments were wanting me to pay over XXXX in total with XXXX XXXX monthly repayments. I tried to call and the person I talked to had no information whatsoever regarding my SAVE Plan. I have now received mail saying that I do not owe any money for the next 12 months on the SAVE plan but then have a bill for {$220.00} saying I still owe {$42000.00}. I have been doing some reading on EdFinancial and discovered that just last year they got in trouble for lying to students about their loans. I am likely only to get a student aid again if I call and they will likely only read to me what they have on their computer screen. Since this servicer is located in Tennessee, which is notoriously Republican, and would probably be against the SAVE program for both financial and political reasons I want this investigated. The current payment is more reasonable than the last one but I still think they are trying to commit fraud, and if they are doing it to me they are most likely doing it to other students as well. I am currently looking for better paying career and plan on pursuing certifications for those in the next year. If I had that already I would not have an issue with paying back my loans. Since I have not gotten back the return on the investment of time and money I sacrificed for my education I really dont think its fair for the government to get a return on it until I do, especially when my tax dollars are going to subsidize XXXX XXXX corporations who make record breaking profits but pay their average worker peanuts in comparison to the profits they make.
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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|
On XX/XX/XXXX, I contacted ED financial when I found out about Biden 's Loan Forgiveness. I went to the FSA website that I could request a refund on payments that were made during the payment pause that started in XXXX. During the pause on payments, I paid off fully over {$35000.00} in student loans. After finding out about the forgiveness, I immediate contacted ED Financial about a refund of {$20000.00} due to me being a recipient of the Pell Grant and making under {$120000.00}. These qualifications mean that I am eligible for XXXX loan forgiveness.
ED Financial is seeming to not know much about the refund and could not give me a time frame the refund would come. There are many other servicers that are giving time frames on refunds and refunds being reflected on their account. The application for forgiveness begins this month in XXXX and I am worried that ED financial will not process my refund in order for me to receive student loan forgiveness. I was told that the loan balance would not be reinstated until the refund was processed which may be after the deadline. The payments and accruing of interest will return in XXXX of XXXX.
ED financial also told me that they can not provide a confirmation number or email proving that my request was sent to be processed. I do understand the volume of people requesting money back makes the time longer but its very concerning that they can not give me date range for my refund. I fear not getting my refund on time for forgiveness. Other servicers are getting their customers refunds and dates of refunds but ED financial seems to not know a thing. The refund would be a blessing to my family and so many other families during these hard times. I believe that this company, ED Financial does not care to give my refund in a timely manner and this bothers me daily.
I am writing this complaint after hours discussion with others with this same fear. If I do not get my refund and have loans forgiven, I believe I will be devastated.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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On XX/XX/2022 I called my Federal Student Loan Provider, EdFinancial, about getting a refund on payments I have made during COVID based on the CARE act. I submitted a request for a refund of {$3900.00} which would put the amount I owe to $ XXXX, that $ XXXX would be forgiven by the Student Loan Forgiveness President XXXX has announced based on the fact I have Pell Grants.
I asked the EdFinancial rep for a timeline of when the refund would take place, they told me they do not know because they do not handle the refunds, the Department of Education does. I said okay and the call ended shortly after.
I have since then read online that EdFinancial is being incredibly shady about CARE act refunds, other providers are able to give out timelines and provide refunds withing anywhere between 2-3 weeks, but EdFinancial will not give any information what so ever. I have only read stories about EdFinancial refunds being successful after filing complaints with consumerfinance.gov, which is absolutely unacceptable.
I called back a week later ( XX/XX/2022 ) asked the rep to make sure that the request was put in and for the correct amount, luckily it was. Once again I asked for a timeline and they gave the same poor information, but this time around the rep gave me the number for the Department of Education.
I called the DoE and that rep told me that my Provider ( EdFinancial ) is responsible for refunds and providing a timeline of when it should be taking place. I then proceeded to call EdFinancial back and explained what the DoE just told me and they all of a sudden change their tune and said that they do issue refunds and since there are so many requests they can not tell their customers ( me ) when it will happen.
This is ridiculous. Other providers process them within weeks, but EdFinancial will not even give a timeline.
I fear that they will not process it until after the XXXX Forgiveness so I will be left owing them the {$3900.00} they are supposed to refund to me.
|
| 12/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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I have contacted loan servicer Ed Financial services multiple times to clear up inaccuracies that have been reported to the credit bureaus and negatively impacted my credit score. My inquiries have been met with non-responses and delay tactics. Out of frustration, I referred this matter to the XXXX XXXX XXXX XXXX 's Ombudsman 's office and contacted this office.
On XX/XX/XXXX, I contacted Ed Financial Services by phone to resolve their inaccurate credit reporting. Ed Financial asked me to send a fax with the information that needed updating and a letter explaining said problem. On XX/XX/XXXX, I received an email from Ed Financial saying they received my correspondence request. I called to follow up on XX/XX/XXXX and was told a supervisor would return my call. No one did. I 've followed up by phone again today ( XX/XX/XXXX ) and was again told someone would return my call, but they do n't have a way to connect me directly ( because it 's a different department ).
During these calls, I have repeatedly been told Ed Financial has not been inaccurately reporting the information, although my credit report says Ed Financial last reported the account status for several loans in XX/XX/XXXX. Those loans were consolidated through XXXX XXXX in XX/XX/XXXX. I have disputed the inaccuracies with the credit bureaus, and when inquiring about the status with the bureaus I am told that Ed Financial has not contacted the credit bureaus to provide any update.
These loans have also been reported to the credit bureaus in duplicate, and again as the consolidated accounts, so from anyone reviewing the report ( for credit decisions, renting an apartment, loans, etc. ) it appears like I owe upwards of {$65000.00} in student loans with past due status when the correct balance is approximately {$16000.00}.
I have attached the correspondence I provided to Ed Financial, including my credit report with the inaccurate information circled. Thank you for reviewing the information.
|
| 01/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
|
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13 Accounts : ED FINANCIALXXXX Title V, subtitle A, of this Act ( 15 U.S.C. 6801 et seq. ) requires the FTC, along with the Federal banking agencies and other regulators, to issue regulations ensuring that financial institutions protect the privacy of consumers ' personal financial information. Such institutions must develop and give notice of their privacy policies to their own customers at least annually ( except where exempted under section 75001 of the Fixing America 's Surface Transportation Act ( FAST Act ), Pub. L. No. 11494, 129 Stat. 1787, codified at 15 U.S.C. 6803 ( f ) ), and before disclosing any consumer 's personal financial information to an unaffiliated third party, and must give notice and an opportunity for that consumer to " opt out '' from such disclosure. Under the Dodd-Frank Act, this rulemaking authority transferred to the Bureau of Consumer Financial Protection ( except with respect to certain motor vehicle dealers ), but the FTC continues to have enforcement authority. Subtitle A also requires the FTC and other agencies to issue regulations for the safeguarding of personal financial information ; this authority did not
transfer. T he Act also limits the sharing of account number information for marketing purposes.
( 15 U.S.C. 6821 et seq. ) prohibits obtaining customer information of a financial institution by false pretenses. The FTC enforces these provisions with regard to entities not specifically assigned by the provision to the Federal banking agencies or other regulators.
Also, Sections 131-133 of the Act ( 15 U.S.C. 41 note ; 12 U.S.C. 1828b, 1849 ) clarify the application of the FTC Act and other FTC statutes to subsidiaries and other affiliates of depository institutions, and provide for certain interagency information sharing.
If I have to I will take this to my lawyer to make sure these student loans are deleted because I have spoken with XXXX and told me they would remove these Accounts but nothing was done.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, After the official announcement regarding the Biden-Harris Administration 's Student Debt Relief Plan on XX/XX/2022, I followed up with my federal student loans servicer, EdFinancial to request a refund on a payment I had made during the COVID-19 pandemic debt relief ( CARES Act ) and received inconsistent information regarding my refund.
I first called EdFinancial on XX/XX/2022 to request a refund of {$2000.00} ( {$2000.00} principal and {$17.00} interest ). The representative ( XXXX ) informed me that I would receive my refund in 120 business days and that I would not receive a confirmation about this refund request, and that I would have to call in a few business days to check up on it. She also noted that I would receive the refund via a check, even though my payment was made online.
On XX/XX/XXXX, I reached out to 3 EdFinancial representatives ( 2 online and 1 over the phone ). The first representative I contacted online disconnected before I could even ask my questions. XXXX, the second online representative I connected with informed me that my first refund request was made for ALL the payments I had made during the pandemic, not just the {$2000.00} amount. I requested her to fix my refund request to reflect that I only wanted {$2000.00} back. She informed me that I would receive my payment back in 120 days, but through direct deposit.
Also on XX/XX/XXXX, I contacted EdFinancial again over the phone due to the confusion with the refund request amount. The representative I spoke with ( name not collected ) clarified that my refund was for {$2000.00}. This representative also informed me that EdFinancial had made a " note '' on my account. I still have not received any form of confirmation.
My complaint stems from 3 major concerns I have. ( 1 ) Lack of formal confirmation about my refund request, ( 2 ) inconsistency in how I should expect my refund ( check or direct deposit ), and ( 3 ) timeline for my refund.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
According to the CARES act you can get a refund of any student loan payments made during the payment pause ( beginning XX/XX/XXXX ). I paid off my loans on XX/XX/XXXX during the payment pause with a final payment totaling {$10000.00}. Once learning of loan forgiveness I applied for a refund of the XX/XX/XXXX payment totaling {$10000.00} on XX/XX/XXXX. While speaking with EDFinancial on XX/XX/XXXX they informed me that my refund request was processing. I did not receive any email confirmation and my online account showed no updated information. After waiting for nearly six weeks and checking the status of my online account regularly and getting no new information I once again called EDFinancial. When I asked for the status of my refund I was given the same information I had been given six weeks prior, " processing. '' I asked to clarify that she could give me no new information, no timeline, no estimates even about when my refund would come through. She gave me nothing. Then I asked if there was someone I could speak to that would have more information for me she told me no, " there was no one in the company that had any information for me. '' I was astounded. To flat out express that no one in the entire company could help was unbelievable. I then asked if I should contact the Department of Treasury and she replied no, that no one there would have any information either. I am aware that many people have applied for refunds, however, it is their ( EDFinancial ) job to service loans- including refunds. I do not understand how there is no information on the status of my loan and that I am simply expected to wait patiently for as long as EDFinancial desires. That such a large company can just treat people like this is wrong. I have asked for a legal refund and have been given nothing but silence. I would like my refund processed and a more transparent system to help future customers avoid such a frusterating process.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Sunday, XX/XX/XXXX, I contacted Edfinancial immediately after knowing about Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that. After trying to contact them multiple times via chat, email, and phone call, I was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I am therefore eligible for XXXX in forgiveness. Throughout the pandemic, I paid more than XXXX in payments.
It seems as though Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and Edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX XXXX XXXX I submitted a one page form to Edfinancial, together with a cover letter explaining what I needed. The letter and form asked Edfinancial to verify the amount of my outstanding loan ( {$1100.00} ). The Edfinancial website does not have an obvious place to upload these forms, so I called and spoke to a representative who advised me to upload the form using the " cancelled check '' option. After a month, I didn't hear anything, so I called Edfinancial and was told that they " faxed '' it. Yes, its XXXX and they would have me believe that they faxed it instead of emailing it. Sure. So I checked with my employer XXXX XXXX XXXX who confirmed they did not receive it by fax or otherwise. I called Edfinancial again and asked that they email it to my employer and to me, so I would know when it was done. Another month passed, and I tried to contact Edfinancial to get the status and can not get through. I tried emailing, live chatting and calling. You literally can not get through.
I think they are engaging in at least one obviously fraudulent and abusive practice. They have an option during long call wait times to have them call you back. Here 's what they are doing : After many hours, they call you and as soon as the call connects, THEY HANG UP. This happened to me twice. I think they are doing that to give auditors the impression that they are clearing calls.
Anyway, they are not responding to emails. The call wait times are 10 hours long. Their " live agent chat '' is " unavailable. '' I've complained to everyone I can think of.
I'm XXXX XXXX XXXX and I don't owe a lot of money and my own inability to get through to Edfinancial is not going to wreck my credit or anything. But I can only imagine what this is like for a XXXX XXXX XXXX who owes real money and for whom getting through is very important. These servicers are all terrible and abusive, but EdFinancial is the worst I've dealt with.
|
| 12/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
101 : Between XXXX - XXXX, 2020 ; my Credit Score, just as sure as the Government declared, the National replacement for general forbearance, the acceptance, I had no choice, about to say ; yes or no ; I talked to the Ed Finanancial Service, ; okay, I an explanation for why the, Immediate 200point drop of my Credit Score, wouldn't ( would not ) be evermore now, as sane ; or rule explainable, not ; I mean it was the only thing, i wasn't paying off- and surely surely, all my Credit notations say " good payer, ' '' so 1 ) they partially ruined, the credit but stated, there is no way they did ; so that resolved untap the world of the other Self-fettered, commentary that by XXXX itself, yeah you know you're Score is messed- up involuntarily : so just ask for moneyback, for the XXXX ; services ; and in. Service.
And, now just to make sure, that this Ed Financial report doesn't go without a purpose ; for years now I have been XXXX XXXX, XXXX XXXX and associated with XXXX XXXX and fundraiser-er and XXXX worker of 12 years as a XXXX XXXX XXXX XXXX ; and now, then 12 Years as XXXX XXXX XXXX XXXX, and now exactly, another 12 Year supposed span from which I started the XXXX, Certification and have kept up with the XXXX ; and Professional Development, and also much ; the XXXX partnership with the XXXX XXXX XXXX, forth which, there is not anyone yet declaring my XXXX XXXX have any sore of Applied, Acceptance by the XXXX prepay, Ed Financial without XXXX XXXX, vs. the Ed Financial notations of each and every moment ; that for years ; would suggest " GOVERNMENT PLEASE PAY OFF HER LOANS SHE ALREADY PAID OFF XXXX HER OWN!! '' Come on. I would also, like a Total refund, of which should have been immediately, refunded, for Advantage resonations ; thank you ; and anytime. Contact me, for, more info : ( and I respond, with XXXX XXXX XXXX, work and write on viewpionts and personal blogs and for Donations, do coupons. )
|
| 09/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I am eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments, essentially taking advantage of the no interest to pay them off.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 12/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was XXXX XXXX XXXX XXXX XXXXnd am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in eligible payments. It seems as though Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account.
Since my initial request for a reinstatement of eligible loan payments, I have only received a reinstatement of {$130.00}, significantly less than my requested payments. I was told that this was because of the closing of several loan accounts held by my previous processor ( XXXX XXXX ) due to eligible payments made. In a response from a previous complaint submitted to CFPB, I was told by an EdFinancial representative that I would need to contact XXXX XXXX. The representative at XXXX redirected me back to EdFinancial for any refund requests, as XXXX XXXX no longer services federal student loans. Yet again, I reached out to EdFinancial for the status of my previous refund requests only to be met with the representative being unable to provide processing times for my request. This request has been processing since the end of XXXX with little to no updates along the way. I am very frustrated with the process of reinstating and refunding my eligible loan payments, as EdFinancial has the list of payments as well as bank statements for proof of payment and I have not been processed.
|
| 09/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My student loan that was serviced by EdFinancial was turned over to collections due to defaulting on my loan payments. EdFinancial stated they received a mail return on a statement in XX/XX/XXXX, although I have resided at this address for 3 years and have experienced no issue with receiving my mail. EdFinancial then updated my address to the physical address of the school I was attending. EdFinancial sent all my correspondence to the school and the school did not contact me or forward my mail. My phone number was available to EdFinancial and I also have a log-in on the portal. EdFinancial did not call me or notify me on the portal about my loans defaulting. I received a notice in my portal in XX/XX/XXXX that my loans would be due in XX/XX/2019 and my first payment would be due at this time as well. I was ready to pay this and then EdFinancial claims XXXX provided information that I never attended school so they stated my loans were not eligible for payments and would be due immediately in full. This change occurred in XX/XX/2019 yet I received a notice in XX/XX/XXXX about my loan being fine and getting ready for my first payment due. When I asked about this they simply stated they could not stop the automatic correspondence. So after spending literally hours on the phone with XXXX and EdFinancial I was able to ascertain that EdFinancial is the one that updated my address and failed to notify me and they refuse to help me with this issue and keep saying that I defaulted, which I had no idea about. I have asked for a supervisor to call me from EdFinancial and they tell me this will take 48 - 72 hours. I called this morning and EdFinancial stated they called me on Friday ( XX/XX/2019 ) but I have no missed calls or messages on my phone. I feel like EdFinancial is so unwilling to be responsible for their actions and how they did not notify me or give me the opportunity to repay my loans. HELP!!!!
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX, I made a payment for {$15000.00}. On XX/XX/XXXX, I requested a refund for the amount of {$15000.00}. On that day ( XX/XX/XXXX ), I was informed that the expected time to get the refund back is about XXXX to XXXX months and that the money would be directly deposited into the XXXX bank account where I originally made the payment of {$15000.00}. As the time went by, and I did not see any deposit into my XXXX bank account, I tried cancelling the refund on XX/XX/XXXX.
Since the loan of {$15000.00} stayed open on my account, I started to call again and again to investigate why the loan was not closed out. After many calls and search requests, on XX/XX/XXXX, I was finally informed that the refund had been issued as a check from the US Treasury on XX/XX/XXXX ( about a month and a half after my refund request, NOT XXXX months as I was told AND NOT a direct deposit to my bank account as I was told... ) and that the check ( US Treasury check for the amount of {$15000.00} ) was already claimed by someone else on XX/XX/XXXX!! Not only was I misinformed by EdFinancial about how the refund would work AND the timing, but someone claimed a US Treasury check under my name! I would also like to mention that in the many calls I made, no one ever told me that there was an update on any of the search requests ( until XX/XX/XXXX- thank you XXXX ) even though the results from the finance department were in since XX/XX/XXXX.
Timeline of events for clarity : -Loan payment for {$15000.00} : XX/XX/XXXX XXXX request for {$15000.00} : XX/XX/XXXX -Treasury check sent for {$15000.00} : XX/XX/XXXX -Treasury check claimed ( XXXX someone else ) for {$15000.00} : XX/XX/XXXX -Refund cancel request for {$15000.00} : XX/XX/XXXX -Finance Department search request results regarding check for {$15000.00} : XX/XX/XXXX -Me getting informed the results were available regarding check for {$15000.00} : XX/XX/XXXX XXXX
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I make under the XXXX income limit and therefore am eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
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I went to XXXX schools XXXX which loan dispensed was roughly XXXX, I went to XXXX which loan dispensed was roughly XXXX. I went to XXXX which loans totaled XXXX. From my understanding we can only take out XXXX in student loans. I consolidated these loans together and somehow somewhere I see my total is XXXX in loans!?! XXXX was paid to EDFinancial and now I still owe XXXX and Im at a loss as to how that is true, when thats the bulk of my loans?! Ive asked for proof and they just said it hasnt all been added yet, youll receive an itemized statement. But I received an itemized statement. The website just says XXXX consolidated loans with no info on the loans that are left, where they originated and how much they were. When I go to the department of education I see the same thing. XXXX consolidated loans, lots of payments but no break down. Ive tried to call but theres a XXXX hour wait. I tried to email and I just got an email back weeks later that said cause thats for the consolidated loans. But XXXX was part of the consolidated loans?!?! It wasnt separate. I responded and they never responded back. While on the phone that day, I set up a Payment plan I was told I only owed XXXX XXXX XXXX a month. I was not told I needed to send in documentation, I was just told I qualified for the XXXX XXXX XXXX a month. I received an email today stating that due to not providing the required documents I no longer qualified and my payments would be XXXX. I tried to reach out and of course closed and Im sure XXXX will be a XXXX hour wait on hold. I tried to qualify for help again through the student loan website and I only qualify for a XXXX XXXX payment! No one is answering my questions, no one is sending me an itemized statement and I cant figure out how I took out XXXX in loans when the limit is XXXX in XXXX! I cant get an itemized statement from anyone to prove I do in fact still owe this much.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid over $ XXXX in payments. It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXXXXXX XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. What's worrying to me is that the application for forgiveness starts in XXXX and edfinancial won't be processing any of these in time for us to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which won't be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX. They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but it's very concerning to me that they're saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other people 's loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Friday, XXXX XXXX, XXXX, I contacted Edfinancial immediately after receiving the news of XXXX XXXX XXXX. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid close {$4300.00} in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On Friday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of XXXX XXXX XXXX. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in eligible payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, I contacted Edfinancial after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in 2020. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until January at the earliest for them. The interest rates and payments will resume again in January.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, I am writing to formally submit a complaint against Ed Financial Services regarding the mishandling of my student loan account. Despite multiple attempts to address this issue directly with the company, I have been unable to find a resolution, and I believe intervention from the CFPB is now necessary.
My complaint centers on the following issues : Failure to Update Accurate Loan Balance : Over the past several months, I have diligently requested Ed Financial Services to update my loan balance accurately. These requests have been made through multiple emails and attempted phone calls. Unfortunately, my requests have been met with complete silence, and my loan balance remains incorrect.
Charging Interest Based on Incorrect Amount : To my dismay, I have recently discovered that Ed Financial Services has been charging interest on my loan based on an incorrect and inflated balance. This not only impacts the accuracy of my account but also results in unfair and unjustified financial consequences for me as the borrower.
I firmly believe that a student loan servicing company bears the responsibility of maintaining accurate loan balance information and providing efficient and responsive customer service. Ed Financial Services has failed on both fronts, leaving me frustrated and concerned about my financial well-being.
.
I kindly request that you acknowledge receipt of this complaint promptly and provide me with a reference number or case identifier for tracking purposes.
I am hopeful that your intervention will lead to a fair and timely resolution of these issues, which are negatively impacting my financial stability and well-being. I look forward to your response and assistance in this matter.
Thank you for your attention to this complaint and for your dedication to protecting consumers ' rights.
Sincerely, XXXX XXXX
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, I contacted Edfinancial after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at XXXX.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
This is the second complain I have had to submit as the company ( Ed financial ) holding my loan has dodged any and all attempts at resolving this problem and has not complied with the first complaint i was forced to complete regarding my loan. Using my XXXX education award from my service in XXXX I authorized a {$5500.00} payment to pay off the entirety of my loan on XX/XX/2023 XXXX. This amount was then accepted by Ed Financial ( the loan holders in question ) on XX/XX/2023 XXXX. I have documentation to prove this. Despite this however they have made no adjustments to my loan in question or attempted to apply this payment to my outstanding loan. I have emailed them multiple times about this in an attempt to receive clarification on this matter and have received no response even after a XXXX business day response time. I then attempted to call them on XXXX to clarify this matter as they have started to charge interest on a loan that was paid in full last month. They proceeded to put me on hold for seven hours, and as of the time of writing this have made no attempts to call me back or respond to my emails. The document will be included below ( with personal information hidden as requested ).
They continued to avoid any form of response until I filed a complain with the CFPB, in which case they still avoided any form of response until after a response was due. I received this response on XXXX in which they finally admitted that they had received my payment and are in the process of applying it to my account. This was three weeks ago as of the time of writing this and they still have not applied the payment which they confirmed they had received, and are still charging me interest on a loan that is completely paid off. I have tried to contact them about this oversight and they had continued to ignore any and all forms of communication about resolving this issue.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It appears Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and Edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So, seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 07/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XX/XX/2019 I was contacted by EdFinancial. The debt amount was not what I recall borrowing. I requested validation of the debt. I was informed that I needed to put this request in writting. I verbally told them that I would be doing that immediately, and asked them not to further contact me by phone. I immediately wrote to the company and put this request in writing no more than a week after receiving that call. I did not receive anything in the mail.
I received additonal calls and I stated each time that I was questioning the amount of the debt and had requested validation of the original debt, which I still had not received. The agents each time stated that they were making notes in the account and that the calls would stop while that information was being sent as I requested. The calls stopped for a little while, but then continued again. I also received mailed correspondence about the debt, but never received validation or information about the original debt. Meanwhile I was told that the debt was being reported on my credit. In XX/XX/2019, and in XX/XX/2019 I was reported for late payments. I spoke with agents multiple times who told be that they did not have to comply with the validation of debt request and that thir company didn't do that. I don't understand how they can refuse to comply with the federal law regarding validation of debts. I again put it in writing and stated that this was now my second written request for validation of the debt. Again I received nothing. It is now XX/XX/XXXX and I am still receiving calls from this company, and it is still reporting the debt to credit agencies. I have now written for the third time for validation of the debt, and have not received anything other then them sending out their own one page demand for payment with no validation of the debt, and continuing to report to cerdit agencies as 150 days past due.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I contacted EdFinancial to request a refund for the payments that I made during the COVID Payment Forbearance, when payments were not required. I made payments from XX/XX/XXXX- XX/XX/XXXX before my loans were transferred to XXXX. The total payment amount I made during this time period was {$26000.00}. I received no email or paper correspondence confirming that my refund request was actually submitted. On XX/XX/XXXX, I reached out to EdFinancial again to confirm that the request was submitted. I received a email back from " XXXX '' with the following message : " Our records indicate that your request was submitted on XX/XX/XXXX. Please allow 7-10 business days for review, and 60-90 days for processing your refund. We will notify you if anything else is needed. '' After over 90 days had passed, I reached out to EdFinancial again on XX/XX/XXXX. I spoke to agent " XXXX '' on their virtual chat. I was provided no further information, other than my request was still " processing. '' She was not able to give me an estimated completion date. When I asked when I should follow up again to ensure my request does not get lost, I was told " there is no need to follow up again until the request has been processed. '' My loans are currently pending transfer to XXXX, and when I asked if this would cause a problem with the processing of the refund, the agent was not able to answer this question.
My loan balance has not increased since requesting the refund. I have received no correspondence from EdFinancial on its progress and I was given no estimated date when I should see my loan balance increase, or when the refunds would be processed. I have no physical proof than my refund was ever submitted and I have very little faith that I will get any amount of my payments back, even though the federal government has stated that these payments can be refunded.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I contacted XXXX after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in 2020. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I made payments totaling {$4000.00}.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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|
On XX/XX/XXXX, I called my loan servicer Edfinancial Services, to request a refund of specific loan payments made during the payment pause/COVID forbearance period since XX/XX/XXXX. I paid my graduate school loans in full earlier this year before Biden announced the Loan Forgiveness Plan, which I would be eligible for up to {$20000.00} in debt relief based on receiving a Pell Grant for college and my income is below the threshold. I requested the refund of specific payments so that {$20000.00} of debt could be reinstated to my Edfinancial account and then I can apply for Forgiveness in early XXXX.
During my call on XX/XX/XXXX, I was told by the representative that my account balance will be updated to reflect the total of the specific loan payments ( {$20000.00} ) in a few business days and the refund to my account will take up to 150 business days. As of XX/XX/XXXX, my account balance has not been updated like I was told.
On XX/XX/XXXX, I called my loan service Edfinancial Services again to get more information about updating my account balance to {$20000.00} and to check on my refund status. I was then told conflicting information by a second representative that the refund has to be processed first before the account balance is updated. They could not give me any accurate information on the timeline of when the refund would be processed.
The first representative from XX/XX/XXXX confirmed that my account balance would update to {$20000.00} in a few business days, which is what I will need to be reflected to be eligible to apply for forgiveness. Again, my current account balance is not updated like I was told.
All in all, Edfinancial has been sharing conflicting information. They are also not helpful with sharing an accurate timeline of how the process works. All I am requesting is that my account balance on Edfinancial reflects {$20000.00}.
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| 09/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On Wednesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I am eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
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| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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The federal student loan website, student loan studentloan.gov website says student loan payment due XXXX
We applied for loan consolidation of ParentPlus loans and received a payment estimate which is {$200.00} less than current payment on Thursday XXXX
As of today XXXX XXXXXXXX XXXX, I did not receive any update about the consolidation loan.
Since the loan payment was due on XX/XX/ ( Saturday ), I logged into Edfinancial ( the loan servicer ) website and was shocked when the account summary page showed payment due is over {$4200.00} ( double the due payment ).
I was not able to enroll in autopay. The Edfinancial website account summary page stated payment was due on XXXX and added next month XX/XX/ payment also. The Edfinancial website stated past due XXXX payment must be paid immediately, I paid the payment for XXXX immediately XXXX
I made a call to Edfinancial to point out the error, no one is available. I am hoping back will happen in 24 hours.
I made a complaint on studentloan.gov website.
However, it is inappropriate that my account is marked as Late in Ed Financial website, when the Federal student loan.gov website stated and still states the XXXX payment is due on XXXXXXXXI have copies of these screens in pdf format.
This appears to be an error of the servicers Edfinancial website.
Edfinancial must 1.Correct the payment due date 2.Allow autopay enrollment 3.Allow 0.25 interest rate reduction for autopay enrollment 4.Edit payment amount to the Consolidated plus loan ICR loan amount 5.Must send a copy of the corrected loan due date to me.
I read online that Edfinancial " new '' website has many errors in the payment due date. Many borrowers have complained about Edfinancial 's wrong due dates.
I would appreciate CFPB takes action on correcting this servicer Edfinancial 's website errors.
Thanking You XXXX XXXX
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| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but they notified me that the processing times would be more than 6 months to a year. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness.Throughout the pandemic I paid almost $ XXXX payments. Im worrying that I cant take advantage of the new forgiveness.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account and they even got refund into their bank accounts. What's worrying to me is that the application for forgiveness starts in XXXX and edfinancial won't be processing any of these in time for us to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which unknown time, while the interest rates and payments will resume again in XXXX.
They didnt send out confirmation emails or anything to prove that they send in our request. I understand that the process might take long, but it's very concerning to me when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Other people 's loan providers reinstating their balance after requesting it just 36-72 hours later and got refunded after couples days later that makes me very concerned that this company does not have our best interests at heart. This money is life changing for me, so I really looking forward to get back as soon as possible.
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| 10/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Edfinancial was my designated loan servicer for my graduate school loans. I have been trying to contact them for about 1 month regarding my monthly payments and making a large principal reduction payment. I first called on XX/XX/XXXX. Their office was not opened. I called again Tuesday when the office was opened again. My wait time was estimated as over 300 minutes. They called back the next day and I could not answer because I was treating patients. I tried again on XX/XX/XXXX, again was put on a wait list for a call back that was over 300 mins. Again, I could not answer the call back and no voice-mail was left, nor did they attempt to contact me again. I called again XX/XX/XXXX. Was put on the waitlist and got a call back that night. I spoke to the representative for about 3 mins ( most of it was her confirming my name and DOB, etc ). I asked my question and she said she would place me on a brief hold. After about 1 min on hold, she hung up the phone. I called back again on XX/XX/XXXX and got a call back that day. Again, after confirming my personal information, the representative hung up on me. I sent an email that same day hoping for a response and I have not received one yet ( it is now XX/XX/XXXX ). I placed another call on XX/XX/XXXX, hopefully I hear back Monday, but don't expect much since I keep getting hung up on. I just want to figure out how to pay these people what I owe them. I work in patient care 5 days a week during their open hours, so it is hard for me to get in touch with them. I am having to step away from patients to answer their calls only for them to hang up on me. I was hoping the email route would go more smoothly, but that is not the case. I am seeing lots of other horror stories similar to mine about Edfinancial. I just want my questions answered so I can pay my loans back in a timely manner!!
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| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Edfinancial is stating I still owe from my student loans which have been paid off completely in XXXX. Currently, they are stating I owe exactly {$16000.00} and accruing 4.3 % interest daily. I have receipts of making payments to Edfinancial and XXXX XXXX XXXX XXXX. The receipts will state my account number, payment amount, effective payment, and payment confirmation number. My XXXX loan was transferred over to Edfinancial with a little of {$6000.00} still owed. My receipts are from XXXX and XXXX which I would be happy to provide. I have reached out to Edfinancial and sent over all my receipts. After uploading my receipts it provided me an automated message that in 10 business days I should receive a response. As of this morning being passed the 10 days they can not provide me a estimate date when I can receive any type of update on my loan due to " another department '' being involved such as it being transferred over to their finance department. I uploaded my receipts per the representatives request on XX/XX/XXXX. As you can see it has been almost a month since I uploaded my receipts since today is XXXXXXXX XXXX. I've emailed XXXX and they have no record of my payments nor being a account holder. After providing my account ID to XXXX they are still saying I was not a client. Moving forward to Edfinancial at the beginning of logging into my account it also stated that I was not a member and had to make a new account. The representative I spoke with the last week of XX/XX/XXXX said the system had a update in their system that was about XXXX weeks ago and nothing transferred over. I questioned her and said how were you able to see that I had another loan company which she froze with answering my question. Furthermore, I'd be happy to provide any additional details or proof of payments if needed. Thank you for your time!
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| 02/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a student loan of {$6200.00}, there was a student loan relief and I applied for it and it currently on hold right now. As of XX/XX/XXXX, I paid an amount of approximately {$3400.00} and my loan balance was about {$2800.00}. However, I also did apply for the student loan payments refund that I made during the freezing time of COVID at the time I applied for the student loan relief and got approved for that back in XXXX, I received an email stating that I got approved. My loan balance reinstated the end of XXXXbeginning of XX/XX/XXXX and the balance went back to {$6200.00} which took a huge drop for my credit card score as well. I then received a check of {$400.00} on XX/XX/XXXX as a part of my loan payment refund. I did not receive the rest of the payments that I make which was around {$2900.00}. I call EdFinancial to get an update regarding to the rest of the payment and they told me it took about 45-90 days to have it processed so I then waited and called them back around XXXX to get another update and I got the same feedback to wait for another 45-90 days but it's been over 60 days since I last called them and I still have not received anything. I then called them again in XX/XX/XXXX to get an update just to receive the same thing to wait another 45-90 days because they don't have an estimate time. I have talked to my other friends who have a different service provider and they gave them an exact estimate wait time and got their refund back around the given time. However, with EdFinancial I kept getting the same information to wait and it wasn't helping as much. Since the student loan relief is currently on hold at the moment, I want to be able to get the payment back just in case it does not get approved in XXXX so I can have the payment to pay for the student loan that just got reinstated. Thank you.
|
| 10/03/2023 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Loan opened without my consent or knowledge
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Web |
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My identity was stolen at the end of last year. XX/XX/XXXX at XXXX Roughly. I immediately put a Fraud Alert on all three of my Credit Bureaus. However, EDFINANCIAL SERVICES : Contact info Address XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Phone number ( XXXX ) XXXX Approved XXXX loans in my name on the same date of : XX/XX/XXXX. XXXX student loan in the amount of : {$1100.00} and the other in the amount of : {$2000.00}. ED Financial carelessly approved these loans with the active Fraud Alert in place. ED Financials neglected to call the number I listed on my credit reports in the event that my credit was ever pulled. My number was put on my report by all three credit bureaus in the event that my credit was pulled so that I could either confirm/deny that I was the one applying for credit of any sort. I then called ED Financials. Let them know that my identity was stolen and that I was not the one who applied for the Student Loans. ED Financials requested proof of address ( to show that I had not been living at the address that was submitted to them during the application process ) and the police report. Both documents were provided accordingly. Even with the overwhelming proof of documentation, my dispute was denied. I then resubmitted the dispute because of the substantial evidence I have proving that I was not the one who had applied for the Student loans. Its been about three months and now I am unable to get a hold of anyone who is capable of assisting me. Ive put in XXXX request for calls back and have yet to receive them. Ive waited in their call queue only to be told the representative is unable to assist me. Ive requested to speak with a supervisor and was told that was not possible. Ive now had to hire an attorney to fight on my behalf because as of today I have yet to receive a response form ED Financial.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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On Friday, XXXX XXXX, I called my servicer, EdFinancial and requested a refund for payments made since XX/XX/2020 ( during the COVID-19 pandemic pause ) as Federal Student Aid resources including EdFinancials site said I was entitled to since I paid during the pandemic. The refund was in the amount of {$4000.00} ( which would bring my loan balance back up to $ XXXX. ) XXXX this refund request process has been an option for years, I was told that the refund, however, would take more than 6 months to be sent to me. After hearing that other XXXX borrowers called but found out the requests werent filed properly, I tried contacting them by phone and email the following Wednesday and have not heard back and had issues getting through on the phone lines. When I tweeted them, the reps on XXXX claimed they had no details on the loan discharge program which wasnt what I was asking about and clearly a scripted answer. When looking at tweets from them and information on their sites/public information, there isnt a clear explanation of why theyre taking so long to deliver back my money when other servicers are easily doing it for other federal borrowers in a matter of months.
When I look at my account and in my email inbox, theres zero record of the request or confirmation of it and my balance is still showing what it was before I called to ask for the refund. However, Ive heard many others with XXXX who were also told the payment would take 6+ months have started to see the refunded balance on their accounts and gotten proof of refund processing. I have also heard that servicers are processing these in a much shorter time, so XXXX handling of this and refusal to add this transparent information/confirmations to my account and the accounts of other borrowers is very suspicious, even during the high service volume times.
|
| 04/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been paying my student loans back on-time to EdFinancial for the past 10 years. During Covid, after the federal government stopped the repayment of loans, I was expecting that my automatic payments would continue, and it was a good time to make up ground on this loan. I logged into my account in XX/XX/XXXX, to find out that they had stopped my automatic payments since XX/XX/XXXX, without my consent. I had to call them to request that my loan be taken out of forbearance. Today, XX/XX/XXXX, I logged into my EdFinancial account, because I noticed that my payments weren't happening again. This time, EdFinancial put my account in forbearance without my consent, in XX/XX/XXXX, because I'm in school getting my XXXX. I have been in school since XX/XX/XXXX, so I'm not sure I understand why this happened all of a sudden. Also, they said that they mailed me a letter, but I never received anything in the mail. They also sent a secured message to my EdFinancial account, which I would have to log into to see. I was never notified through email that I had a message waiting to be read. Also, the status read " Payments will restart in XX/XX/XXXX ''. I just read on your site that forbearance can only be extended for 12 months, yet they weren't going to restart my payments until XXXX. Which doesn't make much sense, because I'll be done with school in the fall. Regardless, I don't understand how this company is able to make decisions about my financial status or situation and change my loan. This feels as though they are trying to make up for the interest missed during Covid, and they are using sneaky tactics to recoup this money, and I don't appreciate being taken advantage of. Had I not logged into my account both times, I would have never noticed, and additional years would be added to my repayment schedule.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested a student loan refund of {$20000.00} from Edfinancial Services for payments made during the XXXX pandemic on XX/XX/2022. I was told that the request would be processed in XXXX days. I did not receive any form of confirmation that the refund had been processed or that it was pending processing. I called EdFinancial again on XX/XX/2022 to make sure my refund request had been submitted. The agent I spoke to confirmed that the request had been submitted. She also told me that there was no defined timeline for processing, reinstating, or refunding my student loans. I filed a complaint with CFPB due to the servicer 's lack of transparency. Shortly after making my complaint Edfinancial Services reinstated a balance of {$9900.00} to my account on XX/XX/2022. I received treasury checks equaling that amount in the mail on XX/XX/2022. {$10000.00} of my requested refund is still missing. I have called Edfinancial Services once a week to ask about the remaining funds. Each Edfinancial agent I have spoken to has said that the refund request is processing but they can not give me a disbursement date because the Department of Education controls the processing timeline. XXXX of the agents gave me the phone number to the XXXX XXXX XXXX XXXX XXXX so that I could speak with someone associated with the Department of Education. I called the number on XX/XX/2022. The XXXX representative I spoke with could not find a record of the request for the last {$10000.00} of my refund. I immediately called Edfinacial Services to figure out why they had not sent the Department of Education a request for the full {$20000.00} I had asked for on XX/XX/2022. The Edfinancial agent claimed that the request had been submitted correctly. She was not able to tell me why the Department of Education did not have any record of it.
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, EdFinancial has failed to provide me with any written documentation concerning to my monthly statement for XX/XX/XXXX. I did not receive my monthly statement via email or XXXX ; it is not available on Edfinancial 's website. My payment due date was XX/XX/XXXX. The EdFinancial website states that borrowers will receive a statement XXXX ( XXXX ) days before the due date. I reached out on several times to obtain my statement, including a CFPB complaint on XX/XX/XXXX. I still have NOT received a statement from EDFinancial.
Furthermore, my autopayment was scheduled to be transferred on XX/XX/XXXX in the amount of {$800.00}. This did not occur. The payment direction in my account settings directs : " Billing Direction : Bill me for my full monthly payment For your loans in Auto Pay, your Auto Pay payment will always be for the full Monthly Payment Amount, and will continue to be deducted monthly. '' I called EDfinancial to resolve this issue on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX. Wait times ranged from XXXX to XXXX minutes. I opted for a call back which I have NOT yet received. I also emailed EdFinancial and have not received a response. Foolishly, I believed that EdFinancial would do what it was supposed to regarding autopay so that my loans were paid. Instead, my monthly payment was not made, I continue to incur interest, and I can not contact ANYONE at EdFinancial to address the issue.
EdFinancial has been hiding behind " extremely high call volume and longer-than-normal wait times '' for months. This is no excuse to NOT following the laws ( Fair Debt Collection Practices Act ) when dealing with BORROWERS from whom they are attempting to collect a debt. Since EdFinancial has failed to provide me with anytype of monthly statement, I'm hereby requesting validation of the debt.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I have been trying to defer Parent Plus loan payments b/c my daughter is a full time grad student. I was getting no responses by submitting the online form. Been told different things by each rep I wait in hold to speak to for hours. Last rep said I had to wait until she attended first week of classes and it would trigger the code to show she was in fact still full time. I have resubmitted twice and I never hear anything from this lender. I get the online confirmation it was submitted, but no details and then it just disappears off their site and shows no record I even did it. I am tired of waiting on hold for hours when the website should be able to provide this information. I have been working on this since XXXX. Why tell us we have to wait if your company can not manage the processes you tell us to follow. I have also tried the press 1 to save your place in line and get a call back. No one calls back. This is chaotic and I have a job to perform and can not keep spending so much time on this, but now all my payments are past due and my great credit us going to get destroyed. What do we as consumers do when we can not contact anyone at this lender and we need help? I was also told by my personal school loans previous lender to consolidate mine and request tge XXXX payment plan or request they put me back into the deferrment I was in prior to doing that to meet that deadline, but got denied for both of those with Edfinancial. I am a struggling single XXXX trying to support my daughter in school to live. I can not afford to pay for two apts and thousands of dollars in school loans right now. This is beyond stressful. Edfinancial is the worst lender I have ever had experience with because it is impossible to reach them and their online forms and processes go nowhere.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I submitted an application for a Income Driven Repayment for my Parent Plus Loan on XX/XX/2023 and also a consolidation loan application. When I login to my FAFSA account it shows that the IDR application was submitted on that date and is still pending, but the Consolidation Loan application was completed ( which was submitted on the same day ). FAFSA told me that I need to communicate with the fiduciary that was assigned to me. The company is Edfinancial Services. I was able to login to my account with Edfinancial, but it does not show that my IDR application is pending or any confirmation that they have received my IDR application.
I started trying to communicate with them ( via phone and chat ) on XX/XX/XXXX, wanting to confirm that they are processing my IDR application. I've requested call-backs each week since that time, and have not received any communication. I've started calling earlier in the mornings requesting call-backs, and decided to stay on hold and wait for a representative to answer. These are the calls ( I have screen shots from my phone, if needed ) : XXXX, XXXX, XXXX, 4 minutes, requested call back XXXX, XXXX, XXXX, XXXX minutes, requested call back XXXX XXXX, XXXX, 3 hours 58 minutes, requested call back XXXX XXXX, XXXXXXXX XXXX, 7 minutes, confirming call back prompt XXXX XXXX, XXXX, 3 hours 57 minutes.
XXXX XXXX, XXXX incoming call while I was waiting on the line with them. I answered and stayed on the line for 22 seconds saying " hello '', but there was no one on the line.
This is completely an unacceptable business practice, and I feel forced into working with a company NOT of my choice. We should be able to research the financial institutions- and have a choice of the fiduciary that we will be trusting for the next 20 years.
|
| 08/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a student loan being managed by EdFinancial, and starting in XX/XX/XXXX I set up an automatic repayment plan ( they call it XXXX ) to pay off my loan in regular monthly payments. I received a notice from EdFi in XX/XX/XXXX that per Department of Education guidelines my interest rate would be dropped to 0 % due to the pandemic ( PDF attached below ), and that I could opt into loan forbearance if I chose to. I decided not to do this, as I wanted to pay off my loans as quickly as possible and I realized I could pay off my loans faster with a 0 % interest rate.
I just discovered that EdFinancial stopped my automatic payments back in XX/XX/XXXX anyway, without my permission, and the only notice they provided was buried in an email with the title, " Important federal student loan flexibilities ( PDF attached below ). I have since restarted my monthly payments, but I now find that the payment amount is locked at the minimum required, and to change it I need to call them and speak to a representative.
XXXX realized they wouldnt be making money off their students loan holders while the 0 % interest rate was in effect, so they took unilateral action to change loan holders ' payment settings, buried important information, and did not provide clear notice of the impact of these actions. They are still currently making it harder for folks to restart automatic payments by disabling the online feature that lets loan holders specify how much they want to pay monthly. I was told by a customer service rep that the feature would be enabled again once the CARES Act is no longer in effect, in XX/XX/XXXX. This is morally and ethically wrong, and deceptive. It took me 17 months to realize this, and Im sure many loan holders are still unaware that this has happened.
|
| 07/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Earlier this spring, I got a notification email that my student loan payment was past due. This was confusing, because the Covid forbearance has been in effect for several years and no payments are due. I called a few months ago and was told that this was some sort of issue with add service financials, transferring of their own website or payment platform and it would resolve itself.
For the next few months, I continued to get emails that a payment was due. XXXX month, I simply made the payment. Then I realized that it continued to tell me that I had a past due payment each month that I didnt pay.
I called today and was informed that when the company did this transfer on their website, the forbearance marker on my account fell off and I was designated as in repayment. I asked if this was a mistake. I was told that no, it wasnt a mistake, its just something that happened. He changed the designation on my account. I said that it sounded like a mistake or a deceptive practice. They told me it wasnt a deceptive practice and it was a known issue. I asked, if it was a known issue then why wasnt I informed? The customer service agent refused to answer that question. I told him I would make a complaint to the DoE and he rushed off the phones and told me to stay on the line for a one question survey. I waited for another XXXX minutes, and was never sent to the survey to register my dissatisfaction with my engagement.
I am a pretty informed student loan borrower who has the resources to pay and to spend XXXX minutes on the phone with Ed Services financial. I am submitting this complaint so the CFPB is aware that they are engaging in these deceptive practices on behalf of people who dont have the awareness or time to deal with this loan service provider.
|
| 02/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a refund on XX/XX/, for the payments I made on my student loans during the forbearance period. Across my loans, this refund would total out to {$2300.00}. They quoted me a 60-90 day waiting period and said that I would see my original ( pre-payment ) account balance be reinstated on both my Edfinancial account as well as on my Federal Student Aid account. By XX/XX/XXXX, my original loan amount had been reinstated on both of these accounts. By XX/XX/XXXX, I had not heard anything from Edfinancial or received my refund, so I reached out asking for an update on my request. On XX/XX/XXXX, they responded and let me know that my refund request had been canceled on XX/XX/XXXX due to an incorrect address. I had updated my address in their system prior to requesting the refund to ensure that no issues arose, but there must have been an internal error that I was never made aware of so my refund request was canceled. From the time that my refund was canceled up until today ( XX/XX/XXXX ), my loan balance on both Edfinancial 's website and the FSA website never changed from the original pre-payment amount. Unless I'm misinterpreting the timeline, my refund had been canceled for over a month but my loan balance was never changed back to reflect I had made any payments. I called Edfinancial on XX/XX/XXXX to see what exactly the issue was with my refund request, and without giving me specific details as to why my address was incorrect, they resubmitted the refund request. I have since sent them an email asking for an update on where my request is in processing and a ballpark timeline on when I could expect my refund. Their response was that the request had been made and everything was dependent on the U.S. Department of Education 's timeline.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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XX/XX/XXXX- Did a payment of {$15000.00} to my edfinancial account. It lowered the balance of one of my four loans.
XX/XX/XXXX- heard the loan forgiveness program was passed by XXXX. As a pell grant applicant, I would be approved for up to {$20000.00}. Later on, I read that I could ask for a refund on the amount I paid.
XX/XX/XXXX - XXXX Called to ask for a refund on a payment done. The representative let me know that they will start processing the refund, but thousands of people have applied for refunds so it can be over a year for it to get processed. If I wanted to cancel my refund request, I could do so at anytime. I asked if at least the amount would be updated on my edfinancial account so that I can apply for the loan forgiveness program. He let me know that this would happen at the same time I get the refund. He told me to not apply for the loan forgiveness program until after I get the amount updated on my account. I thanked him and hanged up.
Later on that day, I realized I didnt get an email notification or anything that stated that I started this refund process.
XX/XX/XXXX - XXXXXXXX XXXX I called back to ask for a confirmation number or if I could receive an email. The representative let me know that Edfinancial does not do that, but instead, it is noted for them in my profile and I can call back next month to check on the status, but that they dont know what the refund timeline would be. She let me know that the last day to apply for the loan forgiveness program is XX/XX/XXXX so to hope and pray it gets resolved before then.
I have been told that to get refunded or my account updated, it will take well over a year, but that I cant receive anything in writing. However, I am more than welcomed to cancel my request.
|
| 09/07/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I recently received an e-mail from Edfinancial regarding a college XXXX loan they hold. Several years ago, they held my XXXX loans which were paid in full. At first I thought it was a bogus e-mail and was going to delete it. I clicked on the link and carefully maneuvered through it to see what information they may have on me or if any. When I called their customer service department I was informed they held my loan and wanted to speak to me regarding my payment. I had no idea they held a loan. I had not received any written notification or e-mail from the group holding my college note. According to their customer service department since they held my XXXX note they did n't see any reason to inform me as to holding the XXXX note. Those XXXX notes were paid off more than 5 years ago. When would they find it convenient to contact me? When I was past due? When I was ready charge off? In 1968, The Truth in Lending Act was approved. ( TILA ) protects a consume against inaccurate and unfair credit billing and credit card practices. It requires lenders to provide a consumer with loan cost information so that you can comparison shop for certain types of loans. I check off approving the note from my university, but I had no idea you they were the holder of the note. If they approved my loan and viewed my credit, they will notice, I have steadily been paying down loans held by the state of Pennsylvania on weekly basis. If I had known they held the note I would have done the same and have begun to pay your note down as well. The note has accrued interest for over 90 days. I want the current interest accrued on the account removed. I will now send them weekly payments so as to begin to pay down the note and have it paid off sooner than expected.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On Wednesday, XX/XX/XXXX, I contacted Edfinancial. I saw on the XXXX XXXX XXXX website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would take up to 12 months. Throughout the pandemic I made almost $ XXXX in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, aidvantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So seeing other peoples loan providers reinstating their balance after requesting it just XXXX hours later makes me very concerned that this company does not have our best interests at XXXX.
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| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Myfedloan, owned by PHEAA held my direct consolidated loan prior to them no longer servicing federal student loans. Prior to their terminating their student loan contracts, I requested all my payment history, and found that payments from XXXX of XXXX through XXXX of XXXX were all missing from my account.
When I questioned them on this, they told me they had no record of these payments. When I indicated that I had payment confirmations ( for some not all, but also that those payments show up as being paid on my bank accounts ), they asked me to provide me with that info, which I did, and assured me that it would be looked into before my loans were transferred. My loans are now held with XXXX and they indicate they only have the payment history that was provided to them. Additionally, I had a {$0.00} payments from XX/XX/XXXX - until my loans were transferred, yet they don't properly reflect those as payment months.
Additionally, iin XXXX MyFedloan wrongfully capitalized interest on my account because they treated me as if I recertified for my income driven payment plan late. In reality, a glitch occurred. I had gotten married and updated my name with social security. When I tried to link my income through XXXX 's website it said there was no match because the name from my loan servicer doesn't match that of the government records. I was then instructed that I had to update my name change with the loan servicer ( mind you, this just ocurred a month before my recertification ), which I did, but instead of extending my deadline because they had to process the name change, they kicked me off IDR, saying I recertified late, then made me reapply, and capitalized a sizable amount of interest on my account, totaling roughly {$4200.00}.
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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EdFinancial is effectively denying auto-pay setup on my student loan account so I can't take advantage of the 0.25 % interest rate reduction being offered for federal loans.
On XX/XX/XXXX, I submitted a request to have auto-pay set up in advance of my first due date on XX/XX/XXXX. As I was nearing the XX/XX/XXXX date, I never received confirmation that auto-pay was set up nor was it reflecting on my account so I called support. They said auto-pay was setup, but it wouldn't take effect until the next pay cycle on XX/XX/XXXX so I needed to make a manual payment for XX/XX/XXXX. So I did.
After XX/XX/XXXX due date, I still did not receive confirmation nor saw that auto-pay was reflecting on my account. So I made several calls to support. The response varied from either " auto-pay isn't setup so they'd look into it '' or " it is setup, I just needed to wait ''.
Nearing the XX/XX/XXXX, the situation hadn't changed, so I called support. They again said auto-pay was setup, but it wouldn't take effect until the next pay cycle on XX/XX/XXXX, so I would need to make a manual payment for XX/XX/XXXX, then wait. This was the exact response I got last time so I escalated to an " auto-pay specialist ''.
The specialist said auto-pay was not set-up, I needed to submit another request and wait about another three weeks for it to take effect. So essentially I submitted a request on XXXX, I've been given the runaround on whether auto-pay has been setup or not, and now I'm back at square one. And ALL this time, I've effectively been denied a financial benefit for federal student loans I'm entitled too with no end in sight. And based on social media sites like XXXX ( r/StudentLoans ), this is the same situation a LOT of others are experiencing.
|
| 10/08/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
Older American |
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In late XXXXXXXX XXXX XXXX, I was applying for a new car at my home bank. When they did a hard pull on my credit, they told me that student loans at EDFINANCIAL were on there twice, each for {$84000.00}.
We had consolidated that {$84000.00} with XXXX in XXXX of XXXX. The XXXX amount of {$84000.00} is also on there. It appears that I have a student loan debt of {$310.00}, XXXX, when in reality I have a student loan debt of {$140000.00}. EDFINANCIAL never removed the debt after the consolidation with XXXX in XXXXXXXX XXXX XXXX
In XXXX I called EdFinancial and when I started to tell the representative XXXX XXXXXXXX XXXX about my issue with my credit report, she interrupted me and said " It is not our fault, it is the fault of the Credit reporting companies. '' She explained that the same thing had happened to her and I need to file a dispute with XXXX. She said there was nothing, no accounts, listed on her records at EDFINANCIAL under my name or of my husband 's. I am the co-signer.
I then called XXXX and talked to XXXX about the situation. He first said that I am about the XXXX person this week to complain about EDFINANCIAL. He filed the complaint for me.
I received a result in XXXX XXXX saying the the dispute was completed and information was correct. But it is NOT!
As I am writing this on XXXXXXXX XXXX EDFINANCIAL is listed on my credit report with amounts of {$84.00}, XXXX twice!
I have enough student debt for our sons, without adding another {$160000.00}. This information is ruining my credit score.
I am asking CFPB to demand that EDFINANCIAL removes this incorrect information from my credit report as soon as possible. It seems that these companies are above the law.
Thank you for your understanding and help.
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| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been attempting to contact EdFinancial Services regarding my student loans for the past month and a half ( started calling end of XX/XX/2023 ) and every time I have been told that the wait time is over 200 minutes but that I would receive a call back at the number I provided. I have called at least 10 times but never once did I receive a call back where I was able to speak with a customer service representative to get my questions answered and problems resolved. I have only received 2 call backs but as soon as I picked up ( after my phone rang once ), the call was disconnected. My most recent attempt to call was on XX/XX/XXXX at XXXX ( Pacific Time ) and was told that the wait time is 110 minutes. EdFinancial Services shows online that its hours of operation on Tuesday is until XXXX EST, which is XXXX Pacific Time . It is currently XX/XX/XXXX and I have still not received a call back.
I simply want to speak with a representative or manager to change 3 out of my 6 loans from " in school '' to " in repayment '' status so that those loans can be on the SAVE repayment plan. I have applied for the SAVE plan on the Federal Student Aid website and have uploaded the application and proof of income documents to my online account for EdFinancial Services. My colleagues who applied for the SAVE plan on the same day I did have already spoken with their loan servicer and are now on the SAVE plan. Meanwhile, with EdFinancial Services, there is no way for me to check the status online, nor has there been any form of communication with me. I have never had a loan servicer company where it is nearly impossible to reach any representative. I am extremely frustrated and would not choose EdFinancial Services if given the choice.
|
| 09/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I recently discovered errors on my XXXX and XXXX credit reports. Both were reporting a 90 day delinquency starting XX/XX/XXXX and 120 days through XX/XX/XXXX.
My student loans were consolidated in XX/XX/XXXX and I was in a forbearance program from XX/XX/XXXX-XX/XX/XXXX. I have provided the necessary documentation from the national loan database, my servicer at the time was EdFinancial, the servicer who owned my loan after it was consolidated.
I have reached out to them and they said they did not report this, and I have been trying to find out who reported this, and continues to report it, as EdFinancial is the only servicer who can possibly be reporting this as they owned and serviced the loan during this time.
On XX/XX/XXXX, XXXX deleted this account ( # XXXX ) from my credit report in response to my dispute. It states the reporters are XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX, XXXX XXXX, ( XXXX ) XXXX.
On XX/XX/XXXX, XXXX claims it deleted this same account XXXX # XXXX XXXX from my credit report in response to my dispute. However, it states the reporters are US Department of Edu Afsa, XXXX XXXX XXXX, XXXX XXXX XXXX Phone : ( XXXX ) XXXX.
I have called the 800 number provided numerous times in the past week and the only time I was able to reach a live person, he told me I needed to contact my servicer at the time and hung up on me.
Edfinancial states it did not report this, as their notes indicate a forbearance from XX/XX/XXXX-XX/XX/XXXX. Therefore, regardless of who is reporting this, the information is wrong because the loan was never 90 or 120 days delinquent.
XXXX states they deleted the account, but the reporters are still reporting it to XXXX so I am at my wit 's end trying to resolve this issue.
|
| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Requested a refund from EDFinancial of {$16000.00}, the total amount in payments I have made since XX/XX/XXXX. Requested over a month ago. No word back yet.
I paid my loans off entirely through XXXX, who apparently transferred my information to EDFinancial after I paid off my loans. My account with XXXX is now closed, and I have no account with EDFinancial. I can not login anywhere.
I have called and requested refunds with EDFinancial THREE times over the course of a month. The service reps do not give any sort of indication of when I will receive a refund, how, or when I can log into an account. They took 10 minutes just to find any information on me. There is no paper or email trail of my refund. It is sketchy and unacceptable service. Other loan providers have been much more trustworthy and speedy with their refunds, while EDFinancial has been nothing but sketchy, vague and awful to their customers. People have been quoted wildly different wait times for refunds, up to 180 days. Unacceptable, considering interest on loans kicks back in XX/XX/XXXX. Not to mention their recent data breach, and EDFinancial has a history of misleading and LYING to customers, case in point, about PSLF this past year.
I may resort to legal action to get back the money I paid, I want my loan reinstated before I have to escalate further. I need this money back ASAP to have time for it to be forgiven before they charge me interest. This company is deceptive, manipulative, and needs government intervention to ensure customers are returned their money in a timely manner.
I filed a CFPB complaint 15 days ago, have not heard anything back. I was told 15 days was the maximum length of time before a company would respond.
|
| 12/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I had an economic hardship starting in XXXX of XXXX and ended in XXXX XXXX. I requested in XXXX XXXX an economic hardship deferment from the loan servicer Edfinancial for the months of XXXX XXXX XXXX. This economic hardship deferment was granted and the approval letter stated that the account would be considered current for those months of the deferment. There were XXXX late payments during that deferred period in XXXX and XXXX of XXXX. The approval letter additionally stated however that the derogatory payments would n't be corrected on the payment history even though my account was to be considered current during the deferment time. Talking to the lender 's representatives did n't help. At first, they stated that since I stated on the deferment request that I was n't on public assistance ( the answer to this was yes and no. I was on public assistance in XXXX and XXXX XXXX but was n't from XXXX to XXXX XXXX so I answered no ) but when in a later conversation with another rep pointing out that I was on public assistance, that representative stated that because I filed the deferment request in XXXX and was n't on public assistance at the time I filed the deferment request, they could n't correct my payment history on my student loans. The rep also erroneously claimed that the payment history reported at the time was true and could n't be changed. This is a violation of the Fair Credit Reporting Act in that they are reporting incorrect payment history to the bureaus since the creditor themselves have said they consider the account to be current during the deferment period, thus the payment history should reflect that. I have filed a complaint with the XXXX XXXX XXXX XXXX XXXX upon referral from XXXX
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I've attempted to contact this servicer or otherwise access my account dozens of times over the past week or so. Yesterday I spent most of the day trying to get in touch with them, and have not received any communication from them, either by email, phone, or mail. Here is a detailed list of my attempts from yesterday, though this list is not inclusive of previous attempts over the past week : Type Date Description Portal XX/XX/2023 XXXX Attempted to login, got an error saying my login does not match records ( login was straight from a password manager ) Portal XX/XX/2023 XXXX Attempted to use the " Forgot Username '' function, got an error saying my login does not match records Portal XX/XX/2023 XXXX Attempted to use the " Forgot Password '' function, got an error saying my login does not match records Phone XX/XX/2023 XXXX Called and waited through 10 minutes of menus, finally got to the queue, was put on hold for 10 minutes, then they hung up Chat XX/XX/2023 XXXX Chat was ended immediately upon loading the window Chat XX/XX/2023 XXXX Chat was ended immediately upon loading the window Chat XX/XX/2023 XXXX Chat was ended immediately upon loading the window Email XX/XX/2023 XXXX Sent detailed email with the steps I had tried so far, video evidence, and a callback number Phone XX/XX/2023 XXXX Called into the hotline, went through the menus, requested a callback I will also note that I am unable to login, and when attempting to use the " Forgot Username '' or " Forgot Password '' functions, the servicer simply says that my info doesn't match the info on file. I would really like to establish my payment method before the XXXX payment deadline, and prevent a late mark on my otherwise perfect credit.
|
| 07/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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Urgent Complaint Regarding Unresolved Loan Refund and Discharge I hope this email finds you well. I am writing to express my deep frustration and disappointment regarding the handling of my loan refund and discharge request. Despite numerous attempts to resolve this matter, I have yet to receive any satisfactory resolution from Edfinancial.
To provide some background, I paid off my loan both before and during the Covid-19 pandemic and requested a refund for the amount I paid during that time and that because president Biden announced will forgive up XXXX to student loan borrowers. I have not received the refund check as promised, so I requested loan to be discharged as I asked to get it cancel since I didnt received, but it seems that no action has been taken on this front either.
I have diligently reached out to Edfinancial representatives through phone calls and online chats, but I have consistently received the same response of " waiting '' without any clear timeline or progress updates. I was initially informed that the process would take approximately four weeks, but it has now been more than four weeks, and there is still no resolution in sight. To add to my concerns, loan payments will start in XXXX and I have not yet received the promised refund check or discharge from account since I canceled. This situation is causing undue financial stress and uncertainty.
The lack of progress and communication on this matter is highly concerning and unacceptable. I have even contacted the Department of Education and the Treasury, and they have confirmed that there is no record or request under my name, which raises further doubts about the efficiency and effectiveness of Edfinancial procedures.
|
| 05/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
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My loan servicer, Edfinancial, started moving my loans to their new system on XX/XX/2023 as stated in an email I received from them. I was told that two weeks after the transfer process begins, I will need to register for a new online account on their website 'Edfinancial.com/MyAccount '. I attempted to register on XX/XX/2023, over two weeks after the transfer had begun. The new system told me it could not find my account, despite several attempts and double checking that I had my info correct. I contacted a support agent, XXXX, via live chat on their site. She told me that they had extended that two week period and said that the system wouldn't be ready until next week. I asked why hadn't this been communicated to me and if they would let me know when the system would actually be ready. She told me that they wouldn't be giving any notice of when it would be ready, I would just have to check back with them.
When dealing with large amounts of money, it is frustrating when the company managing my account doesn't communicate, applies payments to the wrong loans ( see my previous complaint XXXX ), and has bad support that is difficult to get in touch with.
Quoting their email about my account transfer : " Edfinancial Services will continue to be your student loan servicer and will remain in communication with you regarding updates to your account. '' This alleged communication has been nonexistent. I check my account regularly to ensure accurate account info, and to make sure I know when payments are due. Per my last complaint, I no longer trust Edfinancial to apply funds to my account correctly, and having no access to my account and not knowing when I will regain that access is concerning.
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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On XX/XX/2022 I requested a refund from Edfinancial Services on payments I had made during the student loan pause as is permitted by the CARES act. The request was for a total of {$2300.00}.
3 weeks later I've received no confirmation notice that my request is being processed, and they are unwilling to give any timeline for when to expect the refund other than than the US Department of Education is in charge of " the program ''. People I know who requested refunds through Edfinancial at a later date have already received their refunds, and other financial institutions such as XXXX and XXXX XXXX at least provide time estimates for their borrowers. I can call them for confirmation that my request was submitted, but nothing else.
The fact that Edfinancial is unwilling to provide an estimate for when to expect the refund to be processed, instead blaming the Department of Education when other borrowers have already had their refunds processed and other financial institutions are providing their borrowers estimates, and the fact that they are unable to provide me a confirmation email or receipt outside of calling them directly for any updates is why I am complaining. All of this on top of the recent data breach they were a part of has me concerned with their handling of this situation in my best interests.
I understand that there is probably an influx of refund requests with the recent student loan forgiveness program announced by the Biden-Harris administration , but its concerning to me that they are unwilling to provide wait estimates or even a confirmation email when borrowers at other financial institutions are seeing their refunds reflected in their loan balance in 36-72 hours.
|
| 03/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
To Whom It May Concern : This letter is being sent to you in response to a credit item that is listed on my XXXX XXXX consumer disclosure sent to me on XX/XX/2023. This notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( 8 ), and debt validation is requested. See Attachment This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have every had any student loans serviced by your company.
At this time, I will also inform you that if your offices have reported invalidated information to any of the XXXX major credit bureaus ( XXXX, XXXX, or XXXX ), this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, legal action has or will be brought against you and your client for the following : Violation of the FCRA Violation of the FDCPA Defamation of Character Also, during this debt validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal option. Any listing of any information to a credit reporting repository that could be inaccurate or invalidated should be immediately removed. If your office fails to respond to this debt validation request, all references to this account must be deleted and completely removed from my credit report, and a copy of such deletion request shall be sent to me immediately.
Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX Student Loan # XXXX
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I XXXX XXXX XXXX in XX/XX/2023, and have been a little confused with all of the recent actions regarding Biden 's Student Loan Forgiveness and deferred payment programs. My latest understanding is that payments would resume six months after graduation, not to mention I do not remember ever selecting the repayment terms of the loans I received, ( six year, ten year, etc. ). I'm sure I did, at some point, but you forget that information when you don't have to make any payments or pay attention to the loan do to deferred accrual of interest. My loans have changed hands so many times that it is difficult to even remember where to log in to see their status. My biggest concern however, is that since my loans are currently in their " grace period '' where no payment is due, however interest is still being charged, I wish to receive some type of correspondence outlining how much interest is being charged and when the loans started accruing interest again. To Find this information I actually had to do some digging. It seems as if this information is somewhat hidden and the average consumer would have difficulty finding this. In fact, on the " Account Summary '' tab, there are line items referring to " Capitalized Interest, '' which shows all XXXX which seems to suggest that interest is not accruing. The Customer Service Rep simply said that it meant that interest was accruing but {$0.00} of this interest was added to the " principal balance ''. I had to call the company to ask why my balance was rising to figure that out. This seems misleading and I've never had a loan outside of this one, in which the interest that was accruing wasn't clearly shown in some type of statement.
|
| 02/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
ED FINANCIAL SERVICES HAS DONE A WONDERFUL JOB SO FAR IN UPDATING MY CREDIT REPORT EACH MONTH ON MY PAYMENTS BUT RECENTLY I LOOKED AT MY CREDIT REPORT BACK IN XXXX AND I AM STILL MISSING SOME PAYMENTS ON MY ACCOUNT. I CALLED IN AND TALK TO REPRESENTIVE ABOUT IT AND I FELT I WAS GETTING THE RUN AROUND AND THE LAST TIME I DISPUTE ON LINE WITH THE CREDIT BUREAU MY CREDIT REPORT DIDNT GET UPDATE D CORRECTLY. SO I WANT TO MAKE SURE ALL OF MY PAYMENTS THAT I HAVE MADE ARE SEEN ON MY CREDIT REPORT. THE ISSUE I AM HAVING IS WITH MY XXXX CREDIT REPORT. MY XXXX AND MY XXXX XXXX CREDIT REPORTS ARE UPDATED CORRECTLY. I HAVE ENCLOSED A COPY OF MY STUDENT LOAN ACCOUNT THAT SHOWS MY PAYMENT HISTORY AND MY CREDIT REPORT. THE DATES THAT ARE IN QUESTION ARE AS FOLLOW IN XXXX XXXX AND XXXX. I MADE A PAYMENT FOR THOSE MONTHS AND ON MY CREDIT REPORT IT SHOWS A NR FOR NO REPORTING OR NO PAYMENT. THAT INCORRECT, THAT NEEDS TO BE UPDATED CORRECTLY AS SHOWING PAID AS AGREE FOR THOSE MONTHS .SECOND MY CREDIT REPORT ON THE MONTHS ON MY EARLIER DISPUTE WAS NEVER UPDATED ON MY XXXX CREDIT REPORT. I AWHILE AGO I WAS WONDERING WHY WOULD THERE BE SHOWING A NR FOR NO REPORTING ON MY XXXX CREDIT REPORT BUT THOSE MONTH I HAVE MADE A PAYMENT. I MADE A PAYMENT ON THE MONTH IN QUESTION XXXX OF XXXX XXXX OF XXXX XXXX OF XXXX, XXXX, XXXX, AND XXXX OF XXXX WHICH SHOWS A NR ON MY CREDIT REPORT ON MY PAYMENT HISTORY WHICH NEEDS TO BE UPDATED SHOWING PAYED AS AGREED, SO I AM MISSING 8 MONTHS OF PAYMENTS ON THIS ACCOUNT ON MY PAYMENT HISTORY. SECOND ON THE ACCOUNT ED FINANCIAL XXXX I WAS LATE ON XXXX OF XXXX WHEN WOULD THIS COME OFF MY CREDIT REPORT TO PUSH THIS ACCOUNT INTO POSITIVE ONE ON MY CREDIT REPORT.
|
| 09/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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EdFinancial is claiming that I can not access my student loans because of an active Borrower 's Defense case. When attempting to log into the website I receive the error code included in the attachment. I have reached a customer service rep twice and was told that I could not access the account due to the Borrower 's Defense case. I called StudentAid.gov and Borrower 's Defense, neither customer rep had heard of a servicer restricting borrowers from accessing their loans due to Borrower 's Defense.
The issue is that although the loans are in forbearance, they are still accruing interest. I need to be able to access my account to pay down the interest. My initial plan was to make a lump sum payment of half the loan balance on day one to accrue less interest. I planned to continue to pay down the loan as usual as Borrower 's Defense will issue refund checks if a loan is paid while under review. The Borrower 's Defense case will take until 2025 to be resolved so I am not accruing another year of interest while I wait for something that most likely will not lead to a discharge anyway. Every day that I can not access the account I am accruing interest and losing money. EdFinancial is robbing me and others ( issue is widespread on online forums ). They have released NO information on the issue.
To add to this it has been impossible to contact them and their CSR 's are not educated. Phone lines are backed up sometimes more than 400+ minutes. When you do get an answer they immediately hang up. The option to call back has worked for me only twice despite 2 weeks of daily attempts to contact them. They do not respond to emails and their online chat function does not work.
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| 10/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The XXXX XXXX enables federal student loan borrowers to receive a refund on any payments made after XX/XX/2020. In accordance with this policy, I've requested a refund from my student loan provider, EdFinancial, for the payments made during this period. In response, EdFinancial has given an unreasonable timeline of five or more months for the balance to be reinstated with an additional processing time upwards of several months after being reinstated for a check with the refunded amount to be sent to my home address. Furthermore, they have refused to provide confirmation of my request in any written or electronic form. As gathered from other borrowers who have requested payment refunds from their provider, it seems that other providers have provided much more reasonable timelines of one to two months for the loan to be reinstated and the refund sent to the borrower. As far as I've gathered, EdFinancial is the only provider giving such a lengthy timeline. Other borrowers have also been able to receive written and electronic confirmations of their request from their provider. I'm worried that this unreasonable processing time from my student loan provider could prevent me from receiving the potential student loan refund announced by executive order recently. Further, the quantity I've requested for refund is quite significant, over {$14000.00}, and thus receiving it in a reasonable timeframe will not only ameliorate personal financial stressors, but will also limit financial damages as a result of the time value of money. It's been two months since requesting this refund, and I have been given no updates or timeline after calling customer service and requesting it.
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| 12/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Edfinancial services is purposely making it difficult or impossible to enroll in automatic payments for XXXX loans. This is causing me to lose out on the 0.25 % interest rate deduction.
I have attempted to enroll in autopay several times with Edfinancial. on the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Each time I receive an automated message with the text " Your request to enroll in auto pay has been received '' There is no reflection of pending or approved auto-pay status on my Edfinancial account.
I contacted Edfinancial on XX/XX/XXXX asking about the status of the auto pay request submitted that same day. I also asked for clarification on their auto-pay policy, which states : " Your payments are generally drafted on your due date but if that date falls on a weekend or holiday, the payment will be deducted the next business day '' Asking if that would lead to late payments, and clarification as to whether or not payments would be deducted on the business day before the weekend or holiday to avoid late payments.
I received a reply on XX/XX/XXXX which stated " Thank you for contacting Edfinancial Services. According to your account, an AutoPay request was submitted on XX/XX/XXXX. If you apply for AutoPay again, it will reset the process. Let us know if you have any other questions, and we will be more than happy to further assist you. '' With no answer to my question of the auto pay weekend/holiday policy.
I believe Edfinancial are intentionally delaying/denying autopay enrollment to not allow the 0.25 % interest rate deduction, and their auto-pay policy is designed to create late payments for the collection of late fees.
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| 11/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Hello, During XXXX I submitted my final payment to complete the loan rehabilitation program. I received a letter from the Department of Education that requests all credit bureaus to update any student loan account with negative information ( including default status and late payments ) to bring the account current. I submitted the letter from Dept. of Ed via fax to XXXX special handling department on XXXX XXXX, 2016 requesting for them to remove the account and/or negative information that is damaging my XXXX score. I was unaware that this request would go through the normal dispute channels and be actually handled like a dispute. XXXX has complied and removed the accounts from my credit profile ; however, XXXX confirmed on Tuesday, XXXX XXXX that their XXXX system verified that all information was correct with the account. This is n't the correct process to verify account information that is reporting inaccurately. The electronic system can not read the letter that was sent to verify inaccurate information reporting. The new loan servicer is now reporting to the bureaus and has updated their account status as well.
I received an alert today stating that a recent delinquent account was reported to my profile. The account was from Ed Financial showing a recent delinquent account as of this month and is reporting incorrectly and should be removed. My score is suffering because of an erroneous update to the account due to the electronic dispute system that did n't verify account information accurately.
I would like a resolution to this error immediately. I 've waited a full month since the account was placed in dispute status involuntarily.
Thank you, XXXX
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| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was transferred over to EdFinancial some time in XXXX after being with XXXXXXXX XXXX XXXX XXXX XXXX XXXX. I made a payment of {$10000.00} dollars to XXXX in the summer of XXXX during the loan freeze. EdFinancial has no history of this payment and instead are just now requesting my payment history from XXXX. They said this process would take 60 business days, when I feel as if they should've gotten my payment history beforehand when my account was transferred to them.
The entire purpose of getting my payment history is to be able to get a refund as is written into the CARES act and credit that to my balance instead. They quoted me another 150 business days to get the refund processed. It seems as if this timeline is far too long and might even occur after the debt relief is credited to my account. Other loan servicers are quoting 4-6 weeks which seems much more reasonable with some even getting the process done in a week. One key point of this quote is the fact that the refund is set to occur after the the payment/interest freeze is lifted meaning that the loan will be able to accrue interest once refunded. I'm not sure if this is their reasoning behind the long quotes but it definitely seems like a possibility from where I'm standing.
The company doesn't send e-mails or any other type of confirmation to assure you that they've actually submitted your requests, rather forcing you to contact them to confirm. There have been quite a few cases where upon this contact the loan recipient finds out EdFinancial has no such request on record. All this uncertainty has caused me quite a bit of stress as well as frustration wishing I'd had any other servicer.
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| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On Friday, XX/XX/2022, I contacted Edfinancial on the news of President Biden 's student loan forgiveness plan. Per the Federal Student Aid website, borrowers are able to request refunds on loan payments that were made during the CARES forbearance period. I requested a refund of my payments made during this time, which amount to approximately {$6600.00}. As a borrower with an income beneath the {$120000.00} threshold outlined in the White House 's initial relief plan, I am eligible to have this entire balance forgiven. I was repeatedly told that the processing time for this refund was upwards of 150 days, which I initially ascribed to the heavy volume of similar requests from borrowers.
However, it seems as though Edfinancial is the sole servicer quoting these ridiculous processing times. In contrast, other servicers in the student loan space like XXXX, XXXX XXXX, and XXXX are only quoting 3-8 week turnaround times, and many of their borrowers have already seen refunds reflected in their accounts. Edfinancial 's extraordinary processing times not only put my eligibility for forgiveness in jeopardy, but they directly limit the effectiveness of the CARES act for those needing timely refunds due to financial hardships.
Further, I was unable to request an electronic or paper confirmation of the refund request. Without a confirmation from Edfinancial and a quoted processing time of five months, there is no transparency to this process and I will have no recourse in the event there is an error in processing.
I certainly remember my payments being taken out of my checking account within a few days -- why can't Edfinancial be held to the same standard?
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| 11/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX of XXXX, my student loan was transferred from XXXX XXXX XXXX and Resources ( XXXX ) to EdFinancial. Since the student loan pause went into effect on XX/XX/XXXX, I made payments totaling {$5400.00} to XXXX. After the loan was transferred I made payments totaling {$590.00} to EdFinancial. On XX/XX/XXXX I called EdFinancial and requested a refund on all payments I made during the student loan pause. I specified to the representative that I wanted a refund on the payments I made to edFinancial and XXXX. I was assured that I would receive a refund for all payments made since the pause. On XX/XX/XXXX, I received XXXX XXXX XXXX XXXX checks totaling {$590.00}, reflecting every payment I made while my loan was serviced by EdFinancial. My student loan balance on the EdFinancial website and XXXX was updated to reflect this. On XX/XX/XXXX I called EdFinancial to ask about the refund for the payments made to XXXX. I spoke on the phone with XXXX and she said she would put in a refund request specifically for the payments made to XXXX. It was unclear if a refund request for the XXXX payments had or had not been made when I initially called on XX/XX/XXXX. XXXX could not give me a timeline on when I would receive the refund on the XXXX payments. As of now ( XX/XX/XXXX ) I have not received any refund and my student loan balance has not been updated. On XX/XX/XXXX I submitted an application for student loan debt relief. I received an email today ( XX/XX/XXXX ) that my student loan forgiveness application has been approved and sent to my loan servicer. But again, my student loan balance has not been updated to include the {$5400.00} of payments made to XXXX.
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| 10/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Almost ten years ago I heard about the Federal Student Loan Repayment Program for government employees. I immediately called my servicer to enroll in the program. At the time I was advised by the servicer that I was enrolled in the wrong repayment plan and that I needed to switch plans. So I switched from an income based plan to a 20-year repayment plan based on their recommendation. This had no effect on me personally as the payments were the same in my particular case. Every couple of years I called and checked on the status of my loan and even submitted the necessary paperwork to update my employment status. This past year I called to enquire about the status of the filing paperwork which I had been assured would be available when I had completed my ten years of payments. At this time I was advised that I had been enrolled in the wrong repayment plan for the past ten years and no longer was eligible for the program unless I started making payments for another ten years! Not only was I in the wrong plan but according to my new servicer if I had stayed in the original repayment plan I would qualified! I can not express the anger that I felt that I had been relying for ten years on a benefit that I was not longer eligible for! I was even more alarmed to find out that this is not an unusual circumstance. Of the handful of friends that I have who also qualified for the program, over half spent years making payments that were ineligible based on advise from their service providers! I have no idea what my rights are in this situation but I feel like at a minimum the servicer should face a penalty and other people should be made aware of this issue.
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| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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1. Company has over 24 hr hold times to speak with agent 2. Their chat functionality does not work 3. They respond to emails in 4 or more business weeks What happened 1. Called EdFinancial, spoke to agent about different payment plan in XXXX. They approved and my monthly payment would be ~ {$240.00}. They said 3-4 business weeks to process so I asked about my XXXX payment since the new plan would not be processed by then. They confirmed both my XXXX and XXXX payments would be waived and I would begin paying in XXXX.
2. I logged onto their portal and saw a balance past due in XXXX. Again, called and emailed company. Spent four hours on hold in XXXX and they confirmed same thing said they just had not updated system.
3. When it came time to make my payment in XXXX, it was not the amount of my new payment plan and XXXX and XXXX were still marked as past due.
XXXX. XXXX XXXX called again and they said that I was showing late for my XXXX payment because it had not processed. I paid five days prior to due date through online banking, with an account with plenty of money. Confirmed that it just had not processed and it should clear soon. Confirmed my monthly payment again would be {$240.00} per month 5. Week later receive email from EdFinancial stating my loan is in delinquency and I owe the XXXX, XXXX and XXXX amounts. Stated back to them I had spoke with three customer service reps and they waived XXXX and XXXX and XXXX was {$240.00} - which had been paid.
6. Went into my account today on XX/XX/30 to pay XXXX and STILL see my payment plan has not been adjusted. Agent who emailed me has still not responded back and it has been several weeks.
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| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Ed Finacial Services continues to reject and return student loan payments. The company only accepts my loan payments once they are " past due. '' Prior to the federal loan repayment period going into effect, I submitted a payment of {$1200.00} on XX/XX/2023 which was reversed by the company. I assumed this was due to the loan repayment period not going into effect so I ignored it.
In XXXX, I made two attempts to pay back my student loans for the month of XXXX, and both attempts were rejected.
I made an additional attempt to pay my loan on XX/XX/2023, which was also rejected.
The company only accepted my payment once my loan was marked " past due '' in XXXX.
As shown in the attachment below, I am facing similar challenges in the month of XXXX. I should also note that while the company retroactively indicates the loans were reversed on the same day, I continued to monitor the payment status and each time the company indicated my payment was " processing '' for several days after my payment attempt, leading me to believe the payment was en route. Additionally, following each attempt to pay my loans, the company sent me a " payment confirmation notice '' via email.
I have called the company and sent written correspondence asking for further clarification as to why my loans are being reversed, and I have been unable to reach a customer support representative or receive a response to my inquiry. Here, I should note I am responsible for paying student loans on other payment platforms and I have had no issues. My bank balance is always well above the balance required and I have confirmed with my bank they are not blocking the payments.
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| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I requested a refund of student loan payments I had made using the CARES act. This total was above XXXX USD. The department of education took too long to deliver this check and due to this they ended up sending my check to an old address.
Since I did not receive the check, I called Ed financial ( my student loan servicer ) and requested that they re send the check in XX/XX/XXXX. They have yet to process this request.
Additionally, student loan interest resumed in XXXX of XXXX. I need to receive the check from ed financial to repay the balance on my loan so that I do not accrue interest. If I accrue interest, it is due to the the neglect on the side of Ed Financial and the Department of Education.
When I informed them of the situation, Ed Financial claimed that they put my request in emergency status in late XX/XX/XXXX. However, when I called back on XX/XX/XXXX, I was informed that my request was not in emergency status. When I requested more information on whether I will have to pay interest on my remaining loan balance even though Ed Financial has failed to send me the refund check, they hung up on me.
Each time I call Ed Financial regarding this situation, I get conflicting and different information.
I paid down the balance on my loan so that the only remaining amount is the same as the amount owed to me by Ed Financial/Department of Education .
I believe it is unethical, unfair and even predatory for Ed Financial and the Department Of Education to delay sending me my refund check, while also charging me interest on my loan balance which would have been paid off completely had they sent me my refund check already.
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| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted a refund request for {$8800.00} via phone call on XXXX. The rep stated the refund will take 120-180 days to process anf I was looking at XXXX or XXXX of XXXX as a timeline. Today I created a chat to verify the request was submitted, then asked for a timeline for both the new balance to reflect on my account and an eta for the refund and was told " we do not know that official timeline right now ''. I asked for an estimated time and was told " we can not provide estimates since it depends on the Department of Education 's process ''.
My complaints are : 1. I need the new balance to be reflected on my account before the end of the year, which gives more than 90 days for account processing. This amount of time seems to be more than enough for other federal student loan servicers, just not Edfinancial.
I qualify for {$20000.00} forgiveness since I am a XXXX XXXX recipient. I fear if the new balance is not reflected, the {$8800.00} will not be forgiven by the Government, because only my current balance of {$11000.00} is showing up on my account.
2. The whole point of the refund program is to help families that have immediate financial needs, providing a refund in an estimated 4-6 months does not help. I need an official eta from EdFinancial so I can determine if I can look forward to this refund in a timely manner, or if I need to take out a personal loan to cover my financial obligations.
There are thousands of forums on XXXX, XXXX, XXXX XXXX etc., about how poorly EdFinancial is handling these request. This is unacceptable and if it results in my loan not being forgiven, I will expect EdFinancial to forgive the balance.
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| 03/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I submitted a refund request for my student loan payments made during COVID forbearance on XX/XX/XXXX - I was originally given a timeline of 150 days to receive this refund for a total of {$21000.00}.
A customer service representative then told me in XXXX, XXXX, that my refund request was still being processed.
I had another chat with customer service on XX/XX/XXXX. I was originally told that they could not locate my refund request. After I pressed the representative on this issues, I was told they found my original request and that it was still in processing. I was told that there was nothing more that they could do because my request was in the hands of the Department of Education.
I had another chat with customer service on XX/XX/XXXX. I was again told my refund request could not be found. After pressing the representative on the issue, I was told that my original request was erroneously entered as a request for a payment history report instead of a request for refund.
It took 7 months and several chat with customer service to discover that my original refund request ( for over {$20000.00} ) was never submitted due to an error from the company. I was effectively lied to by the company on three separate occasions, and these lies have caused significant financial hardship.
I made it very clear on several occasions that I was expecting a refund from the company, and I was told on each occasion that the refund was being processed. The company never once reached out to me to inform me that there was an error with my original request. Because of this, I will likely go several more months without receiving compensation.
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| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I requested to change to the SAVE repayment plan thought the Studentaid.gov website on XX/XX/ and uploaded my the requested tax documents through the site. Studentaid.gov shows the servicer, Edfinancial, has received my application and it has been processing since the same date. In early XXXX I was able to log back into the new edfinancial site and saw no action had been taken or any sort of update. After a month and a half of no contact from the servicer I called and was placed on hold for hours and multiple times the call dropped having to start the call process over. On XX/XX/ I received a call back and they stated they never received my application and I would need to start over. Based on the call the agent submitted the application again and informed me it should be processed before my first payment was due XXXX My first statement after the pause was generation on XX/XX/ to show a larger amount due than what was expected with the save plan. I attempted to contact the service again and had the same issues trying to reach a live agent. Multiple email were also sent that received no reply. On XX/XX/ I was able to get another call back and the agent advised it was still processing and to check back in 10 days. On XX/XX/ I again contacted the service and was now advised the process would not finish until XXXX XXXX. I asked about forbearance until the process finished and was advised there was no need since everything would be backdated to the original request date. At this time I am showing past due and other than the verbal communication I have received no confirmation that my Save application has actually been submitted.
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| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I opened an online account with EdFinancial using their new system on XX/XX/2023. I had logged in quite a few times thereafter to get acquainted with the system. When my loans were transferred over, even though I had specifically requested a SAVE plan, EdFinancial put me on a Standard repayment plan. Since they are impossible to get a hold of I filled out an application on their website and sent in my Federal Tax information. I continued to check the site nearly daily to make sure everything was good. On XX/XX/XXXX I was able to confirm via letter received to my EdFinancial inbox I was placed on a SAVE plan. The site reflected the same info. On Wednesday, XX/XX/XXXX I attempted to log into my Edfinancial account to make sure my payment information on my new SAVE plan was correct. I also needed to make sure I was not on forbearance so that my upcoming payments are counted to IDR ( I have an open Borrowers Defense case that had me on forbearance. ) once payments start in XXXX. At all login attempts, I receive the following message : " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist you. '' This has continued every day. I have been unable to get a hold of anyone by phone. Their automated chat works, but when you try to chat with a person, and the chat window opens, it says Chat is unavailable at this time. I sent an email on XX/XX/XXXX and have not received a reply yet. Not having access to review, pay, or make adjustments to a Federal loan serviced by EdFinancial is a violation of my consumer right to access information under the Consumer Rights Protection Act.
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| 07/27/2023 |
Yes |
- Student loan
- Private student loan
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. I told the XXXX, XXXX, and XXXX to reinvestigate these accounts : Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX, Account name : EDFINANCIAL # XXXX However, they stated everything was complete and accurate. But how is that possible if the open date, date of last activity and much more is incorrect. According to 15 USC 1681 ( 5 ) they are suppose to modify accounts that isn't reporting correctly. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also they aren't even in compliance with metro 2 credit reporting. I have evidence to prove my case
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| 09/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I have contacted Edfinancial 5 times in the last month to be removed from the IDR plan ( {$260.00} a month ) and placed back on the Standard Plan ( {$58.00} a month ... maybe I've gotten multiple quotes all much lower then the IDR plan ). I tried contacting them once by email in mid XXXX with no reply, once by chat service around XXXX when they said they would change the plan but it was never changed, a few attempts by chat service between XX/XX/XXXX and XX/XX/XXXX, once by phone on XX/XX/XXXX when the customer service guy said he saw the previous request for a plan change was still pending and that he would do it again. He said it would take 2-3 days to process but it's been over 5 and I'm still on the expensive IDR plan. I called XXXX to follow up and was placed on hold for over 8 hours couldn't get through to anyone. So I followed up with an email on XXXX ( not even a confirmation of receipt of email was sent either time I emailed them ). I've tried the chat service multiple times between XX/XX/XXXX and XXXX and it's always unavailable.
They did not disclose how expensive the IDR plan would be before placing me on it. I assumed they would tell me the savings or tell me I don't qualify for a lower payment. Instead they enrolled me without my permission and now they are not letting me go back to the standard plan that is more affordable. This should not be this difficult and I refuse to pay 6 times more on the IDR plan. I would have NEVER agreed to if they had disclosed how much it costs. I can NOT afford {$260.00} a month payments! I will loose my house and my job if they don't fix this ASAP.
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| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue w/ Edfinancial : On XX/XX/2022 I requested a refund on my account for {$10000.00} over the phone. They did not provide any confirmation of my request after I got off the phone. I tried a few times to use their chat service to check on the status of my refund but it timed out after 10 minutes of waiting each time and told me I could not be connected. I called XX/XX/2022 to check on the status of my refund request. XXXX helped me on the phone to confirm that my request was received and processing. I asked for an expected timeline and he said he couldn't say. I asked for even a general range and he said 3 months and began explaining to me that there's absolutely no way he could give me a straight answer, [ Edfinancial ] just doesn't know, then said the timeline was solely dependent on the Department of Education processing. I asked if there was anything I could do to expedite the process or any other updates I would receive and he said no, there's nothing I can do and that I have to call in to check the status periodically. I've seen countless accounts online with people receiving refunds from Edfinancial within 14 days and others being told it could be up to 180 days. This wide range of time with no explanation is not acceptable. I felt that the information provided to me over the phone was inconsistent and vague, which felt intentional. I ( and others online ) are worried that Edfinancial is intentionally delaying account refunds so that borrowers miss the XX/XX/XXXX deadline for the single time student loan relief. I want my loan reinstated before this escalates and becomes a legal issue.
|
| 09/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On Wednesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that began XX/XX/XXXX. I went ahead and asked them to do that but was flabbergasted when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid {$1700.00} in payments.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well.
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| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made 4 payments last month in XXXX and they posted NONE of them to my account and say I'm past due. The first phone rep I talked to was not helpful at all ( I can understand her disbelief in my payments not getting posted, because I couldn't believe it myself but STILL! ) I submitted my bank statements through their " upload '' feature and they disappeared. I emailed : no response. I submitted a customer satisfaction survey ( VERY unsatisfied ) and EVEN THEIR SURVEY wouldn't work and let me submit it! I called back and talked to a different phone rep and they told me it could take 90 days to verify my payments. I asked about my having my bank reverse the payments and resubmitting and the first rep said, " well, then you'll be late. '' So I guess I have to wait around with a past due notice hanging over my head and the equivalent of two mortgage payments basically stolen from my bank accounts. Funny thing is that I was paying DIRECTLY THROUGH THEIR WEBSITE because I had issues with my payments being credited to my account when I used other payment methods ( bill pay from my checking account ). If I had used one bank account, well maybe I mistyped my account number, but this happened with 2 different accounts ( a checking and a savings ) from 2 different financial institutions ( a bank and a credit union ) and the money came out of my account as expected -- at this point, I basically feel like EdFinancial stole my money. And unlike a car loan or other type of loan, a student loan is not so easy to switch loan servicers! I feel trapped and abused and dismissed and BROKE!
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I received a notice from EdFinancial Services dated XX/XX/XXXX stating that my new monthly payment amount will be {$660.00} under the SAVE Plan. This is significantly higher than the amount that was estimated when I used their online tool to predict what my monthly payment would be. I believe an error was made in the calculation and have been attempting to contact an EdFinancial representative since XXXX to verify if a mistake was made.
I attempted EdFinancial 's Customer Service Representative via telephone on XXXX at XXXX and XXXX. Wait time was estimated to be over 500 minutes both times. I selected the option to be called back and was told via automated message that I would receive a call back after XXXX. I did not receive a call back until XXXX on XXXX, which I missed. No voicemail was left.
On XX/XX/XXXX I attempted to contact EdFinancial again at XXXX and the estimated wait time was again over 400 minutes. I was unable to reach a representative.
On XX/XX/XXXX I attempted to contact EdFinancial again at XXXX and was given an estimated wait time of XXXX minutes. I remained on hold for 2 hours and 6 minutes until I needed to hang up to bring my son to an appointment. I received 2 missed calls from EdFinancial during my son 's appointment at XXXX and XXXX. No voicemail was left. I attempted to call back at XXXX and XXXX. Again, I was unable to reach a representative.
This morning, XX/XX/XXXX, I called EdFinancial at XXXX, 12 minutes before they opened. I was given an estimated wait time of 45 minutes. I have currently been on hold for 1 hour and 35 minutes.
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| 06/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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All the accounts that are listed on my credit report was not given permission to share my social security number with anyone and the distributed it without my consent. They all have violated 15 USC 1681, 15 USC 1681 Section 602A, 15 USC 1681 Section 2 of 604A. I have sent all information to both Experienced and XXXX and have not gotten the problems corrected. XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX, and XXXX Bank all violated according to the XXXX Bank XXXX of 1863, 31 USC 5118, 15 USC 1602g, UCC 3-104, 12 USC 1431 , and 42 USC 408 . All were sent out negotiable instrument from attached statements as well as approved 1099-A payments and all of the companies kept the negotiable instruments as payment but didn't apply it to my account. I sent all companies a copy of my documents with a Conditional Acceptance Letter. I do not owe neither of them because I am not the person of the " all caps '' name. I am the representative of that person and they knowingly sent the information without consulting me. I request the original primossary note, 1099-A, that was filed according 15 USC 1666D , 15 USC 44 , and 12 CFR 1026.17 that is defined in the IRS Publication XXXX. Still have not gotten that and its been since XXXX. Everyone was asked to provide me with proof of claim that the credit agreement was a lawful and enforceable contract signed by both parties giving equal consideration. As well as asking for proof of claim that they had my consent to issue any of my personal trust information to any third party pertaining to valid lawful agreement signed by both parties.
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| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX XXXX XXXX, the company, ( EdFinancial ), changed addresses for delivery of payments to service the accounts. We had an automatic payment set up with my XXXX XXXX Savings Account to go to the old address. 3 payments, ( 2 of {$300.00} and 1 of {$24000.00} ). The total amount of the checks sent were {$600.00} more than the posted principle payoff amount totaled. and were sent and received well before the forebearance period had ended. When they switched over to their new system and mailing address it took an incredibly long time to find 2 of the 3 checks ( 1 for {$300.00} and 1 for {$24000.00} ) and to date still have not found the 3rd for {$300.00}. When they received the {$24000.00} check they misapplied it and the {$300.00} check to the outstanding loans.
There are 7 loans in total. A combination of Direct Subsidized and Unsubsidized Loans. The balance on 4 of them has been taken to {$0.00}. One has a negative amount listed for {$7700.00} indicating an overpayment. The remaining 2 have active balances of {$5400.00} and {$2000.00} Respectively and are showing that they are actively accruing interest. The overage amount is approximately {$300.00} more than the active amount. They are not applying funds correctly, are charging interest on loans that should be paid off and are holding funds that should be returned to me.
Contacting them is a nightmare, Repeated calls and 3-4 hour wait times are the norm. When they take notes and promise to get back to you, it never happens. If you try and take advantage of their phone system callback feature it never works.
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| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am currently entitled to a refund of {$6500.00} on the loans I paid for after XX/XX/2020 according to the CARES Act student legislation. I first emailed my loan servicer provider in the exact way that the student aid gov website recommended asking for a refund on XX/XX/XXXX. I figured they did not respond right away due to many students requesting for a refund currently so I went ahead and called them on XX/XX/XXXX. On the phone I was told that they would submit a refund request for me and I would receive my refund anywhere from 150-200 days and was also told there's a possibility I may not even get the refund. I was then expecting a confirmation email after for the refund request, but did not receive one. On XX/XX/XXXX Ed financial replied to my initial email that I had sent on XX/XX/XXXX saying they submitted a refund request for me. I found that hard to believe as I thought they had already submitted that request on XX/XX/XXXX for me during the phone call? And even if they are re- submitting a request for me, how are they doing that without first verifying my information? In the initial email I had sent them, all I had provided was my name! I think they just sent me a bogus email to shut me up. I'm getting suspicious of this loan service and I don't believe they are submitting a request for a refund on my behalf, I think they are trying to scam me. All other loan services have already refunded students their money back or at least sent them a confirmation email saying that the money will eventually return to the student, but this loan service failed to do so.
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| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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let 's start with my intention. I started knowing loans would go back into repayment and was planning to pay off some loans outright so that when forbearance ended, these couple of loans I would pay off was so that it would not apply interest to my balance. I logged onto my loan servicer Edfinancial services in XXXX of XXXX and checked on my loans and balances okay. I received some birthday money and managed some savings to pay off the loans around the end of summertime. I checked again at the beginning of XXXX and saw no balance due. On XX/XX/XXXX I was paid and had enough saved ( I know a little late but still have two days or forbearance technically ) I logged onto pay my loans off. first off, now my account shows I have a balance due and my loans each have an amount due. I tried to call and inquire about my situation and was on hold for 4 hours plus and was eventually just dropped by XXXX-call. website makes no sense as all loans on website display 0 % interest I have a 4hr+ recording of this last session with the phone call ( well XXXX-call ) and webpage displaying misinformation. even still I wanted to pay off my loans outright and tried to pay online through their portal. when I paid online only after confirmation does it notify me that payments take 2-4 business days. Although this is most likely due to them using bank account info rather than a debit/credit payment portal. however, to be honest why do they not have same day transaction as a loan servicer this alone is a disservice to the people, they service in regard to paying federal loans.
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| 09/04/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XXXX. I can not afford to pay a monthly amount of ~ {$800.00} toward my student loans, and I need to change my repayment plan from XXXX to Extended Fixed Repayment plan.
XXXX. I was approved for the borrower defense student loan discharge. I need to confirm how much of my loans will be discharged and how long that process will take. So far I only see about half the amount removed from my total loan balances.
XXXX. I am currently in school full-time this semester, half-time next semester, and am on track to graduate next XXXX. I need to know if I can be placed on in-school deferment during the time I am enrolled in school.
First, I had to wait until 2 weeks ago to make the first contact to customer support because they were in the process of moving my balance from one servicer to another and all I could see was a {$0.00} balance and no monthly payment information. Finally, I was able to see my balance and monthly payment info on their website as of XXXX.
Their website says I must contact customer service through phone call, email or chat. I tried their online chat service, but I only get an error message that states the chat service is down. I emailed them twice within the past 2 weeks and have not received any replies. I have called multiple times at different times of the day only to get an automatic message saying my hold times would be 6+ hours each time. I have tried every way possible to contact their customer support but can not get through. I need someone to contact me regarding the 3 issues I listed above before my first payment is due.
|
| 05/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I am forced to use EdFinancial Services for my student loan accounts. Since XX/XX/2023 i have been making high-dollar payments online each week to pay off my student loans. I had no warning that this digital service would be halted. In the beginning of XXXX i was informed my account was being transferred to a different platform & I was unable to make a payment online.
I then called the company and they told me i could make payments on the new platform after creating a new account. I then made a new account. However, the new platform has incomplete information. The loan information does not correlate with my records. The dollar amounts are off. There is no information on what interest rate each loan has. There are 19 different loans listed. On the old platform the loans were organized alphabetically & on the new platform the loans are organized numerically.
I called the company again and they told me i wont be able to see accurate details about my 19 different loans, like the interest rate, accurate remaining balance, accrued interest ; until after the student loans payments resume IN XX/XX/2023!!!
I'm trying to pay off my student loans, especially now that they all 19 loans are accruing XXXX interest. EdFinancial is literally making it more difficult to make a financial decision on what loans to pay off first. It's impossible to make any payment at the moment ; on any loan without seeing accurate information. This is beyond frustrating. I'm literally being forced to not make a payment until loans begin accruing interest again.
It's disgusting.
|
| 05/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I signed on Federal Student loans for my son 's education that I have been paying off since XX/XX/2021 while the loans were still with XXXX XXXX XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX ). The loans were then transferred to EDfinancial, where I continued to make payments on them. Earlier this year EDFinancial stated that they were moving the loans again ( internally from the sounds of it ) ; however, they missed applying one of my payments ( {$1000.00} ) before they transferred the loans to their new account ( again still with EDFinancial apparently ). I have sent three e-mails to them using their own communication system on their own website and the have only responded to the first e-mail ( basically saying give it more time ). It has nearly been three months since that payment was made to my account and I am starting to lose faith that this company is applying payment correctly and accurately. The longer this goes without being corrected the bigger problem it is going to become. Someone should probably look into their practices and efforts if they can't simply apply payments correctly. I have sent more information to them today ; however, I am not certain that I will ever get a response or my problem corrected. I am also unsure if I should attempt to make more payments since they still have yet to APPLY the last payment that they debited from my account. This is quite ridiculous. I would appreciate it if someone from the CFPB can follow up on this issue and assure me that this matter will be corrected promptly. I believe I have been patient enough.
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was initially assigned to XXXX XXXX XXXX for my student loan repayment during my time in graduate school. Due to the restructuring of the Student loan system, I was reassigned to XXXX XXXXXXXX, then ED Financial before finally being reassigned again to ED financial on XX/XX/. Then again to ED economic a third time.
Interest rates restarted XX/XX/.
I have had my additional student loan payments reversed and had to pay additional interest I would not have needed to pay due to payment reversals.
The first occurrence occurred before student loan interest started to accrue. This happened on XX/XX/XXXX when I made a payment of XXXX, a payment of reversal occurred for {$2000.00} the same day XX/XX/.
Payment on XX/XX/XXXX for {$8700.00} was made ad a payment reversal occurred on XX/XX/XXXX for {$370.00}.
I made my third final payment to pay off all of my student loan balance on XX/XX/XXXX for {$1000.00}. It was entirely reversed on XX/XX/. As of XX/XX/2023 at XXXX XXXX, I currently have a total current balance of {$1000.00}. XXXX $ of interest that I have necessarily paid on top of interest accrued when my prior payments were made on XX/XX/2023.
I have sent ED Financial a message on XX/XX/2023 due to the face they lacked a contact page or email for me to contact them in regards to this issue. I find it unacceptable that they selectively cause payment reversals, leading me to pay unnecessary interest when I make additional payments throughout the month to bring my principal balance down so I can reduce interest fees from accruing.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I requested a refund from EdFinancial for all of my payments made during the XXXX payment pause. XX/XX/XXXX {$18000.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} They told me they will submit the request. On XX/XX/XXXX I see that my balance has been reinstated on my account to - {$18000.00} on the EdFinancial website. However, on Friday, XX/XX/XXXX, I see that my balance is back to {$0.00}. I have spoken with EdFinancial On XX/XX/XXXX and XX/XX/XXXX, on both occasions the agents told me that my refund request has been denied because the payment was made by a third party consolidator. I have filed a complaint on CFPB ( XXXX ) that was closed today by EdFinancial with the same information, they are unable to refund consolidation payments.
I did not consolidate my federal student loan during the payment pause. I had a third party payoff the balance of my loan.
EdFinancial states : " You may view more information about the XXXX XXXX at https : XXXX ''. It clearly says on that link that " You can get a refund for any payment ( including auto-debit payments ) you make during the payment pause ( beginning XX/XX/XXXX ). Contact your loan servicer to request that your payment be refunded. '' It does not state clearly anywhere on that website that a payment made during the payment pause from a third party consolidator, third party refinancer, or third party
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I received an email stating that I owe payments on a loan. I was shocked because I believe I paid off all the loans I received already.
I called Ed Financial on XX/XX/XXXX to ask questions about how the money was dispersed. I waited on the line for hours until my phone battery died. I was told the wait time was XXXX minutes. I waited anyway because I had the day off and I can't take those kind of phone calls at work- I teach high school math and it would be very difficult to take a detailed call like that during class.
Once I was disconnected, calling back would put me at the bottom of the wait list. The online chat option was not available. I sent an email ( XX/XX/XXXX ) asking for details. I don't believe I owe this money. I pulled up bank statements from the time and I can't find any record from my bank that I received the money.
I have heard no reply. I have now been charged a late fee on money I don't owe, but I can't get a hold of anyone to talk about this. I sent another email on XX/XX/2023 asking if I can set up a phone appointment to talk to someone.
In the meantime I have paid the amount due and the late fee to stop charges from accruing, but I believe I'm paying money I don't owe and Ed Fiancial will not answer calls or return my emails.
My account now shows record of me taking out a loan XX/XX/2023 - right now it says a loan for {$0.00}. But it's really suspicious that a loan is showing up at all this year. I don't need a loan now, and I'm not taking one out. This is just more proof that the records are off.
|
| 05/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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On XX/XX/22 I received a voicemail from someone named XXXX with a student support agency calling in regards to imperative student loan information that is needed for the per-qualification loan discharge and forgiveness program before the status expires. They presented themselves as a government agency and my loans are in the process of being transferred to EdFinanical so I thought this was legit, but it was not. When I called the number Jade gave me at XXXX I spoke to someone named XXXX who knew all of my FSA information, where I lived, how much I owed, and that Ed Financial was my soon to be new loan service company. He was even able to send me legit looking FSA codes for my account ( I did not use these codes to log in ) to my phone when they called had called from a different number so this made me feel that it was in fact legal and real. All of these things combine made me feel that it was real, legal, and legitimate. XXXX then stated that my previous college XXXX university has been getting shut down and that I am eligible for full forgiveness except for paying the interest rate which would be XXXX payments of {$190.00}. I gave him my credit card information for the first payment for XXXX, he emailed me paperwork to sign via XXXX and even gave me his direct number XXXX an FSA ID of XXXX. Once I received these emails of my signed documents I noticed things did not seem right. I want to note this is not a complaint about Ed Financial, but for a fraud company named XXXX XXXX XXXX with an email of XXXX, and website of XXXX.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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On Tuesday, XX/XX/XXXX, I called my Loan provider XXXX to speak with a representative in regards to receiving a refund based on the recently enacted Cares Act. My refund was processed, however they would not give me a clear timeframe in which the refund would be posted back to my account. I asked the representative if they could also send me a confirmation request for the {$4000.00} refund and they said that they do not have any confirmation documentation that they can send me and that I just have to wait and continuously check my account to see if the balance was updated. After feeling uneasy about the situation, I called back again on XX/XX/XXXX to confirm that my refund was being requested, and the representative confirmed the request was placed. I asked again about a timeframe for the refund, and the new representative told me 150 days - up to a year. I asked them why it would take so long as other providers I've read are processing within 4-6 weeks and even within 2 weeks, in which they could not answer. I need the balance to be reinstated and a refund as soon as possible for forgiveness eligibility. After doing research on this loan provider, I heard that they were fined for misleading consumers and even received a letter in the mail about their latest data breach, which already makes me uneasy about this loan provider. I can not stand the contradicting answers from this company anymore. They couldn't even confirm the amount of my refund. All I want is clear answers and my refund to be posted to my account please.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
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Web |
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On XX/XX/2023, {$500.00} was unexpectedly taken out of my bank checkings account. This put my account in the negatives. I called ED FINANCIAL SERVICES which is the company that handles my student loan right away. After waiting on hold for hours, I finally got in touch with a representative. He put in an emergency request to get my money refunded back to me because it was 4 times the minimal amount that was due and I am currently unemployed. I do not recall putting my account on auto-pay but if I did, that was 3 years ago before the pandemic. I was not aware that auto-pay could get carried over to another student loan company ( because the company I was paying for previously has changed and I didnt even have an account with this new company. ) Either way I should have rights to get a refund if I feel the amount is way too high. I have made several calls to them since then to get any updates on what is going on and got into contact with one of the rudest representatives today. ( XX/XX/2023 ). She had no information/update on when I will receive a refund or if I will EVER receive it and proceeded to threaten me that I still need to make payments on the next due date or it will be sent to collections. Not one time did she ever bring up temporarily pausing my payments or anything knowing how I have already been depleted of {$500.00} and still this company wants MORE payments and money out of an unemployed person which makes no sense. Absolutely disgusted with this company and will never open an account with them ever again.
|
| 03/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
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I was in good standing with my student loan servicer for almost 10 years. In 2014 I started a business and simultaneously lost my job. I was able to make payments for a while but I make almost no money $ XXXX-XXXX gross per month and it has been that way ever since. I applied for IBR swiftly upon realizing how tight my finances were going to be and for the 2015 year I did not have to make any payments. This year, the same company, Edfinancial is doing their best, it would seem, to block me from IBR even though I am making roughly the same amount and I am 9 months XXXX, about to give birth any day now, and am on Medicaid and Food Stamps. I have asked them 4 times now what precisely they need from me in my statement of self-employment and each time they have given me incomplete information. I have applied with the information they requested only to find out, too late, that my application had been rejected and I owed. They keep saying " Oh, its ok you can apply your forbearance. '' Clearly, this is how they rope people in who are not paying attention. I do n't want to use a forbearance when it is their fault. That is for emergencies and they are divesting me of it as a cheap trick to make a dime. I have asked to be put in contact with a manager. I will continue to get my account switched over to IBR but they are making this process convoluted and I feel like its an attempt on their part to trick me out of the resources I have so that I am living month to month waiting for them to prey upon the meager income that I make.
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2023 I submitted an Income-Driven Repayment Plan application on XXXX. XXXX shows that after reviewing my application, my monthly payment should be {$0.00}, due to having no income. It also shows that this information was sent to and reviewed by my loan processer ( XXXX ) on XXXX XXXX, XXXX. My profile on XXXX has never shown this updated information and instead says that I owe {$340.00} by XX/XX/2023. Over the past XXXXXXXX XXXX XXXX XXXX XXXX I have continuously attempted to contact XXXX. I have sent XXXX e-mails that never recieved a response, even though the website stated they would be responded to within 4 days. I have called multiple times and due to wait times of XXXX hours, I opted for a callback option. I recieved a callback twice and each time nobody was on the other end of the call. I finally recieved a successful callback and spoke with a representative who stated that my Income-Driven Repayment Plan wasn't fully transferred to XXXX and if it is not transferred by the due date, my payment would automatically go into forbearance and I would not be penalized for a late payment. Today is XX/XX/2023 and I see no evidence on my account of my payments entering forbearance and it appears that my payments are considered overdue and I will be penalized. I have never made a late payment and due to having absolutely no income, I can not pay {$340.00} per month. Now I have to deal with the negative effects on my credit score due to XXXX not processing a payment plan that was submitted almost 2 months ago.
|
| 09/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
When the student loan interest forbearance started in XXXX of XXXX I had {$23000.00} in subsidized loans owed to Edfinancial. On XX/XX/XXXX of XXXX I made a payment of {$5500.00} and then again on XX/XX/XXXX of XXXX I made another payment of {$5500.00}. I then had {$12000.00} remaining in loans to be paid.
Under the CARES Act I should be able to request a refund for those payments I made to Edfinancial and on XX/XX/XXXX of XXXX I called Edfinancial to request a refund of {$8000.00} from the {$11000.00} XXXX paid since XXXX of XXXX. Edfinancial has put the refund into their system but offers no confirmation of that refund so I have so record of the request other than when I call and the customer service rep manually looks in their system. On top of that, no rep that I spoke to was able to give me a timeline of when the refund might be processed, when my new balance would show up in my account, or when I might actually get the refund.
From looking at what others are saying online, the reps that do give a timeline are saying that the refunds will take up to XXXX days and they also get no email or paper trail confirmation. If that timeline is true ( which again I can not confirm because I was never even given a timeline ) it seems insane that it would take that long given that the CARES Act passed 2.5 years ago. When I pay them the money is out of my account within a day and yet when I request back money that they are legally required to return to me all they do is shrug and say you'll get it at some point I guess.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX I sent a complaint to the Consumer Financial Protection Bureau because I could not access my account after repeated attempts and working with customer service. EF said my account was fully loaded on XX/XX/XXXX. Good for you except I can not access it. Yes I did register a new account online after that as requested after transferring to the new system. The last time I contacted EdFinancial was on which was on XX/XX/XXXX and it shows a successful log-in. Yes and No. That was the day customer service was helping me try and gain access. I was able to get in for 30 seconds. I went out and tried to get back in again and it would not give me access. I have used different internet browsers. And yes I have reset the password. None of EF responses were helpful because I and customer service have done this repeatedly. Every time I try and log in, I get an error message that says to reset my account. And every time we do that, and I try and log in, it loops me back to the same error message. On EF side, everything looks great per customer service- you are not getting any error messages but I am. I CAN NOT GAIN ACCESS TO MY ACCOUNT!!! There is a problem with your system or my account that needs to be fixed. The customer service rep did all he could ; he enrolled me in the SAVE plan on the phone and toggled something so that all bills and correspondence are sent via US mail. Because right now, it is the only way I can pay or know anything because I can not access my account. Something is messed up. Please fix it!!
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Original Email to Edfinanical Customer Service dated XX/XX/XXXX " In light of recent decisions by the white house, I would like request a refund on several payments made since XX/XX/XXXX.
Payments I would like a refund on are below with the dates they were processed and payment total. The refund and remainder I have left to pay will equal the forgiven amount of {$10000.00}.
XX/XX/XXXX = {$520.00} XX/XX/XXXX = {$520.00} XX/XX/XXXX = {$520.00} XX/XX/XXXX = {$520.00} XX/XX/XXXX = {$500.00} XX/XX/XXXX = {$500.00} XX/XX/XXXX = {$600.00} XX/XX/XXXX = {$500.00} XX/XX/XXXX = {$500.00} XX/XX/XXXX = {$500.00} XX/XX/XXXX = {$600.00} XX/XX/XXXX = {$600.00} XX/XX/XXXX = {$600.00} XX/XX/XXXX = {$700.00} XX/XX/XXXX = {$600.00} XX/XX/XXXX = {$400.00} XX/XX/XXXX = {$400.00} XX/XX/XXXX = {$400.00} '' I received the response below on XX/XX/XXXX " Thank you for contacting Edfinancial Services.
We have received your request and have submitted it for processing. Please note, all refunds will be processed according to the U.S. Department of Education 's timeline for the discharge program. We appreciate your patience. '' Since that response it has been over a month and I have heard nothing from them. The refund has not been issued to my bank account and the amount on my Edfinanical account does not reflect the refund I requested. The fact that I have received no other information is alarming and I would like the issue refunded as soon as possible. There is no reason someone should have to wait this long for a refund to be issued.
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| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I have made several attempts to submit payments to EdFinancial in order to meet the deadline. However, each time I tried, the payments were inexplicably reversed by EdFinancial, resulting in additional fees imposed on me. Here is a record of the payment attempts : XXXX. {$100.00} payment to EdFinancial on XX/XX/XXXX ( Confirmation # : XXXX ) XXXX. {$100.00} payment to EdFinancial on XX/XX/XXXX ( Confirmation # : XXXX ) XXXX. {$100.00} payment to EdFinancial on XX/XX/XXXX ( Confirmation # : XXXX ) Despite my efforts, all of these payments were reversed, and I was notified by the company that I am liable for fees associated with these reversals. When I contacted EdFinancial on XX/XX/XXXX seeking assistance, the representative suggested that my bank might be responsible for restricting the transactions. However, beyond this observation, the representative offered no further solutions. They also requested that I verify my account number and routing number to ensure their accuracy.
After confirming the details with the EdFinancial representative, I promptly contacted my bank to ascertain if any restrictions were placed on my account. As I suspected, the bank representative confirmed that EdFinancial made no attempts to collect the payments and that my account holds sufficient funds. In fact, my bank provided me with a written confirmation affirming the adequacy of funds in my account.
The situation remains unresolved despite my repeated efforts, and it's causing unnecessary inconvenience and additional fees.
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| 02/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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My name is XXXX XXXX. My wife and I keep getting calls from Toll Free Call XXXX XXXX. When I call this number I get an entity which identifies itself as ED Financial Services. When I ask why they have been calling twice a day for at least three years, they mention a student loan. They ask if I am XXXX XXXX. This I admit, adding that I have no outstanding student loans. They then ask for me to verify my date of birth. This I refuse. Similarly I refuse to give the last four digits of my social security number. This is standard practice which we advised consumers to follow when I worked for the XXXX XXXX XXXX XXXX XXXX. When I asked, today, for any detail about the loan they asked about, they refused any and all information unless I gave them personal information. I explained that 'XXXX XXXX XXXX is a common name, and I was under no legal obligation to provide them with personal information. The ED Financial representative I spoke to indicated that she would give me no information about the loan I supposedly owed without my revealing personal information. I advised her to take me to court should they feel I owed them money and I would be happy to explain the situation to a judge. XXXX, from Ed Financial Services, suggested that the phone calls would continue until I gave her the personal information outlined above. I told XXXX XXXX that I would not give her personal information and I would contact the CFPB. Can you help me with this matter? I consider ED Financial Services ' methods abusive. Thanks, XXXX XXXX
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| 10/22/2023 |
No |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Between XX/XX/XXXX and the present date, I have attempted to pay back my federal student loans 7 times to Edfinancial using their website, contact with a representative, and payment over the phone. And nearly every occasion my account appears to be processing the payment only to put it back into my account and email me that I still owe them money. I have attempted to contact edfinancial multiple times over the last three months. I have sent three emails which have gone unanswered. I have attempted to contact via online agent services which do not work and I have always been messaged that no agent is available to help me even during their regular XXXX working hours. On only one occasion was I able to contact an agent through the phone. This agent was confused about why this was happening, could give no explanation and attempted to say the problem was due to my bank. I contacted my bank ( XXXX ) and the bank says that unconnected to Edfinancial, there are no problems with my account, and they are not responsible for the problem.
I have enough money in my savings account to pay my loan back and have made many attempts to do so in good faith. I am submitting this complaint today for two reasons. First, all attempts to pay my loans back has been rejected for no reason that Edfinancial can explain. Second, I have spent many hours emailing, waiting on the phone line, and attempting to pay online, but Edfinancial has made it almost impossible to contact them directly, or allow me to communicate this information.
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| 12/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I submitted my application to the XXXX program in XXXX via XXXX XXXX XXXX, well ahead of the loan payment restart. However, my loan servicer ( Edfinancial ) has alleged that they never received the information. As a result, I resubmitted my application directly with them on XX/XX/XXXX and they informed me of my new payment amount verbally. Moreover, they were in the midst of a system change during this period. Since then, I have been diligently reaching out to them, requesting a letter to confirm my new, lower loan payments.
Regrettably, they have informed me that the letter can only be generated once the information is processed. Given that my home closing is scheduled for this week ( XX/XX/07 ), it is imperative that this issued gets resolved and I expressed the urgency of the matter. Despite speaking with a supervisor last week, who assured me they would expedite the process as an emergency, I have yet to receive any letter or email. If I do not receive the letter confirming the lower payments by tomorrow ( XXXX ), my home closing will be jeopardized. I urgently need an official email/letter from my education loan servicer, stating the new estimated payment amount.
Attached below are the original correspondence I received from Federal Student Aid in XXXX, as well as the notification from Edfinancial regarding their system change and an email from Edfinancial acknowledging receipt of my XXXX application ( that they claim they didn't receive ). Thank you in advance for your time and consideration.
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| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I am writing because, in the very early morning hours of XX/XX/XXXX I paid {$17000.00} toward my outstanding student loan debt ( see Exhibit A, account history by EdFinancial ). Later that morning, I received an email from the Department of Education informing me that I was eligible to have my student loans forgiven ( see Exhibit B ). I immediately contacted EdFinancial to state emphatically that I did not want to opt out of IDR forgiveness ( see Exhibit C ).
Since then, I have been unable to obtain accurate information about when and how I will receive the refund of the {$17000.00} I paid on XX/XX/XXXX XXXX Exhibit A seems to indicate that the monies have been refunded, but that is not accurate. The Federal Student Aid website states that I will receive a refund through the same method through which I made my payments ( electronic ) ( see Exhibit D, printed on XX/XX/ ), but that is not accurate. The Federal Student Aid website also lists my loan balance as {$0.00} ( see Exhibit E ), when it is in fact XXXX
I have had several emails from EdFinancial stating that the refunds will be issued by the Department of Education and the U.S. Treasury ( see Exhibit F ). Most recently, I received an email from EdFinancial directing me to go to XXXX in search of information about my refund ( Exhibit G ). It was of no help at all.
I very much need the refund of {$17000.00}, as soon as possible. Please advise what I can expect, and what steps, if any, I need to take to obtain the refund as soon as possible.
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| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Every one of my friends that I know, their loan starts repayment from XX/XX/. However, EdFinancial charged me {$580.00} for XX/XX/. I kept asking where this amount is coming from and it is not lawful to charge me that. Yet, I paid because I did not want that to affect my credit score. They said they will work on it with their team and get back to me and never did!
All my loans I have are federal loans and are eligible for SAVE program! I kept telling them my income has significantly changed since last year because XX/XX/XXXX I moved to California and am XXXX now and I requested my payments to be re-calculated and lowest payment, the SAVE program. Yet, they still have not get back to me and I have a {$980.00} due in 3 days. Even on FSA website it shows my payment based on last year 's income should be {$910.00}. I don't understand where that discrepancy comes from in their website! They are very corrupt. I keep emailing and call them, they have never replied so far. Today I had to get a day off to contact them and still after 2 years being on the phone waiting, it automatically asked me to leave my name and they'll call me but have never yet! I don't know what I can do! They are very corrupt and lying and keep charging me unlawfully while I can not pay, I don't earn money this much now to pay! And yet I have a deadline in 3 days. I have complained to FSA but they haven't done anything they said keep calling them but if a loan servicer is lying and scammer, who can I reach out to? What can I do?
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| 10/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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My student loan servicer is Edfinancial. I recently XXXX in XX/XX/XXXX. I have a grace period of 6 months before paying on my student loans, however Edfinancial has been billing me since XXXX. I emailed them immediately when I received the first bill to express that they have made an error. I did not get any response back at all. Then today I woke up to another bill for the month of XXXX. I logged into my Edfinancial account only to see that they say I now have 2 months of student loan payments due and that I am late on XXXX payment. I am not due to owe them anything until XXXX. In my Studentloan.gov account it clearly states the day I will begin payments in XX/XX/XXXX not XX/XX/XXXX. I emailed them again this morning, and I called them right at XXXX. After inputting all my personal identifiable information on the phone one of the representatives answers the phone and immediately hangs up on me before I can even talk to them. I said " hello '' and they hung up. I immediately called back and was told I had approximately a " 1 min '' wait time and I waited for over 15 minutes before just giving the machine permission to call me back when an agent is available. The machine said it make take 24hrs even though the wait time was supposedly 1min. I am terrified that they have reported my " late '' payment to the credit bureau because I am absolutely NOT late and this can easily bar me from obtaining XXXX employment. I was very proactive, and I have been completely disregarded and harmed by EdFinancial.
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| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Starting in XXXX, I have been emailing, calling, and attempting to use EdFinancials online chat service but to no avail. I have been trying to get in contact to ask for my amortization schedule in order to begin prepping for loan payments to begin. After scouring their site, it seems the only way to obtain this schedule is by asking for it from an agent. There is no easy link ( at least not one readily visible ) to request this information Most of my emails have gone with no reply, I only have got one single answer and they said it would take a minimum of 41 days to get me my report.
Whenever I would call, the robot would say the hold time is at least 200 minutes, they would then say I can schedule for a call back when it's my turn in line. But not once from the 10+ calls I've made, have I ever gotten a call back. I have even made sure to call early in the morning so that the scheduled call back comes within regular work hours XXXX XXXX ET, to make sure I wasn't missing my window.
Lastly their online chat service does not allow me to request my amortization schedule and whenever I ask to be connected to an agent, it always says that that service is unavailable.
Their is no other way to request that schedule other than talking to an agent. And yet they make reaching an agent totally impossible. It seems very obvious that this is a purposeful way to slow down repayers and allow themselves more time to accrue interest payments. It's disgusting how hard it is to obtain my own information.
|
| 07/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested a student loan refund in XXXX of XXXX. After some initial confusion I was told that I could not cancel the request and that the department of treasury would mail me checks.
I did in fact get those checks in the mail, except {$4200.00}. After months of calls to EdFinancial I learn that they never sent the refund request for {$4200.00} ( which is the total number of payments I made to EdFinancial in DXX/XX/XXXX ).
/*Payments Made to EdFinancial in XXXX XXXX and they have yet to submit to the department of treasury so XXXX can get a refund : {$470.00}, {$680.00}, {$1300.00}, {$480.00}, $ XXXX So according to EdFinancial I owe {$4200.00} but they never requested the refund to the government on my behalf.
As of XX/XX/XXXX, the EdFinancial finance department still hasn't sent the request to the government, and even if they did, I would not get the checks mailed to me before I would have to start paying interest on them.
So I owe {$4200.00} that was never sent to me, because my student loan servicer never sent in the request to have that money refunded. But that servicer says I do in fact owe that money and they will be charging me interest starting XX/XX/XXXX.
I've requested that they just don't send the request to the department of treasury, since by the time they do, it will have been almost a year after my initial request and i will have to pay interest. I have asked that they just cancel that part of the request and give me a credit for the {$4200.00}. But they refuse.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had called on XX/XX/XXXX to request a refund for my payments that were made during the COVID forbearance as I was not aware getting a refund was an option. When I finally got to speak to a representative after being on hold for over 2hrs, I was told they would refund my payments but it would take anywhere from XXXX months to receive my money back. When I asked how long it would take for my loans to be reinstated back to their balances prior to my eligible payments, they were unable to provide me with an answer. I called again on 8/31 to inquire if my refund was being processed. The representative on the phone said that there was no note saying that a refund was requested. I informed her that I had requested a refund for my covid payments last week. When I asked how long it would be for my refund to be processed, I was told it would take 150 day, not the 7-9 months I was originally told. When I asked again how long it would take for my loan to be reinstated, I was once again not given an answer.
I have not been able to get an answer for how long it would take for my loans to be reinstated and I have been given conflicting information for how long it would take for me to receive my money back. There is a lack of transparency from my loan servicer and no accountability of whether or not my refund is actually being processed. I have no tangible proof that my refund was requested either and I am unable to track the request because I was not provided with an email or notice of my request.
|
| 12/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I requeated to be put into a income based repayment program in my annual renewal for this type of loan. It was brought to my attention that there was a particular plan that would lower my oayments based on my income, and that it would require me to prove my annual income by uploading a pay stub to probe my annual income. In the course of doing so I was told that my loan would be put in forebearance while getting this done. I was later informed that because all of my information was not on one page that I would need to resubmit to prove it was actually my income information. I didnt have a computer at the time, and my company, XXXX did not report the income info in a way that could be screen shotted to upload as a single page tying my name at the top with the rest of my screen shot of subsequent reporting. I attempted to upload it again. And again was told it eas not adequate. I finally printed it out and screen shotted it on one page and reuploaded at work were I had access to a printer and comouter so I could format it in an acceotabke way. As my second forebearance was running out I called in and was told that the upload team was unable to upload my document, even though I received a message when it had uploaded, like the previous multiple uploads, that it had uploaded successfully. So I uploaded it again while on a call with Ed Financial. Same way. Same document. This time I was told I would need to take out another forebearance to cover more time needed to process the document.
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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In XXXX of 2023, I called to change from the XXXX plan to a standard repayment plan. I chose the XXXX plan because I was advised to by colleagues and it was promoted on the site ( " Need better payments, choose XXXX XXXX '' ). They did not tell me what the new cost would be. My payment went from {$150.00} to {$670.00} a month, beyond what I could pay.
I called multiple times and their wait times were extended XXXX hours after the time I called, past their open hours, and when I left my number I did not hear back. When I got a hold of them I was told ( in XXXX ) that I could change back and that it would happen by the end of the day or within 10 days. It did not happen. I called back in XXXX and they said it took up to 45 days. When I asked why they said they were behind on processing. I was then told that it would change " any day now. '' Same conversation in XXXX. I called XXXX and they told me it would be put on an emergency path and would be taken directly to a manager to be changed and the balance of my account would be adjusted to my previous payment ( The first person told me this was impossible ). Each time I've talked to someone I asked to be emailed a record of our conversation and they've refused. The chat service does not lead me to information so there is no written record. It is now XX/XX/XXXX. I just talked to someone and they told me it would be done by the end of the week but no clear date or manager to talk to or reason to believe this time would be different.
|
| 08/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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My loans had been paid off since XXXX and when student loan refund talks began I requested my refund from my provider totaling {$9900.00} which is what my account should now reflect as what I owe. The balance they have reflecting is incorrect, the attached documents I sent them on XX/XX/XXXX show the checks and proof of what was sent to me as a refund and what was cashed on my behalf that totaled {$9900.00}.
When I try to look at my balance history it no longer exists and XXXX XXXX as a loan provider deleted and got rid of all previous payment history and prior balances on the account for me to view. I am aware that requesting a refund readjusts my total debt on my account but being that I had paid off all loans, meaning my account was at {$0.00} and my total refunds were for {$9900.00}, my account should be reflecting as such. In other words, my account should reflect a balance of {$9900.00} and not $ XXXX that it currently reflects.
I keep getting told it won't be fixed until the transfer is complete but it has been more than 6 months in the state of " transferring ''. At one point my account showed the correct balance of {$9900.00} but that is no longer the case as it shows a balance of $ XXXX. I am also unable to create a new account as mentioned in the email and website and when I finally did it over the phone it only worked once and now gives me an error page every time I try to log in. Repayment will initiate soon and it seems like this wont be done until after that.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On Wednesday, XX/XX/2022, I called & requested a refund from Edfinancial for payments I made toward my loans during the pandemic. I wasn't aware that was something I could do until that day -- otherwise, I would've requested a refund a long time ago. They notified me that it would take XXXX business days to process the refund, plus an additional 60-120 business days after processing approval to receive the refund itself & have the loan balance reinstated on my account. I am a pell grant recipient & am eligible for {$20000.00} in student loan forgiveness. Throughout the pandemic I made {$7900.00} in student loan payments. I actually stopped paying because I couldn't afford to keep making payments. I needed that money then & I especially need it now.
Other student loan servicers are quoting 4-6 weeks for refund timelines. Edfinancial seems to be the only one quoting us at 6-12 months to receive our refunds. I'm requesting the refund because I need my money now -- not in 6-12 months. Edfinancial also stated that they won't reinstate the money on our accounts until after the refund has been deposited to us. Additionally, they can not send us any confirmation email or record that they sent our refund requests. This raises many concerns for me. It appears they do not want to give us back our refunds at all. I don't expect to get my money back immediately. I understand they're overwhelmed, but not providing confirmation makes me feel like they don't intend to give me my money back.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
After the announcement of potential student loan forgiveness, I requested a refund of payment of {$14000.00} with EdFinancial on XX/XX/2022 as I made payments during the covid waiver I am eligible for forgiveness. I called back on the 31st to get an estimate for the timeline of refund, and they told me it would be about 150+ days for a refund. I told them that is too long as the forgiveness application is set to open in XXXX and I'm assuming it may take a few weeks to process that already. I also told them that this is past the no interest rate in XX/XX/XXXX so while I wait for forgiveness I would accure interest. They basically told me too bad and I would be responsible for interest past XXXX. Interest would be added DAILY even though I already paid off my loan. I don't quite understand how it would be responsible for interest to accure when I can't even see the balance or make a payment and yet would be getting some of this forgiven. This request should not be taking over 150 days as other loan services are about a few weeks compared to EdFinancial. I should be able to get a refund, apply for forgiveness and pay back the remaining balance without interest. Add this all to they recent databreach to this company in the last few weeks and this company fails to give me confidence about anything they do. EdFinanciall fails to process refunds in a timely matter, has poor customer service, poor data practices, and says I could potentially pay interest for a loan I already paid.
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Re. Edfinancial I have tried to contact them to access my account as all other attempts ( reset password etc ) have failed. The hold time is 50 minutes, and there is no live agent chat available ( I '' m currently at XXXX XXXX ).
On the XXXX website, there are many many complaints similar to mine about the company.
( see examples below from today 's post ) : " Edfinancial has to have the worst call center ever. The ivr talks to you for over 2 minutes before you can enter anything. Most of the time inputs don't even work.
XXXX @ XXXX XXXX @ usedgov @ edfinancial Please reply to my message. Still no help in over a month. Whats going on?
XXXX @ XXXX XX/XX/XXXX @ edfinancial Fix your hours. You cant service your customers. I am still waiting nearly XXXX weeks for assistance! # studentloans XXXX XXXX @ XXXX XX/XX/XXXX Replying to @ XXXX Should look into Edfinancial. They keep reversing my student loan payments! Its happening to a lot of people. Screwing with peoples credit scores!
XXXX XXXX @ XXXX XX/XX/XXXX Replying to @ edfinancial and @ XXXX I did the same thing. Nothing from edfinancial, but conflicting statements, hours on hold, weeks IF I get a call back. Messages to Dept of Ed. Hope you had better luck. '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Please hold this company accountable to their customers. This is not acceptable. Thank you for helping
|
| 09/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I contacted EdFinancial on XX/XX/23 to change my payment plan from income driven with a monthly payment of XXXX XXXX/month to the graduated plan XXXX XXXX/month. I was told by the customer service representative that my payment plan would be changed to the graduated repayment plan. I was told that there was no additional information that I needed to supply and no forms that I needed to submit. I logged onto my account over a month later XX/XX/23 to see that my repayment plan had still not changed. I tried to reach out to customer service again only to find out that wait times were 6 hours. I submitted a complaint on EdFinancial 's website as well as with Federal Student Aid at that time and still have not received any correspondence. I logged back onto my account on XX/XX/23 to see that my payment had finally changed to the graduate payment plan with a monthly payment of {$110.00}. I updated my auto pay information on XX/XX/23 as I thought the issue was solved. I logged back on today to see that my repayment plan has been changed again without my consent to income contingent with a monthly payment of {$320.00}. I tried to call again today to talk to a representative as there is no other way to apply for the graduated program and wait times are 10 hours. I submitted another complaint today however I find it very frustrating that I am not able to talk to anyone regarding my concerns and that my repayment plan has again been changed to an income based repayment plan.
|
| 07/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
( Issue # 1 ) EdFinancial informed that if I enrolled in XXXX, or XXXX- whatever it's called - that my interest rate would go down by 0.25 %. After doing such enrollment, I did not see I reflected in my account that my interest rate had gone down by 0.25 %. Further, when I called EdFinancial about this today XX/XX/2023, I received a call back from them after a wait of more than an hour, EdFinancial then hung up on me once I mentioned the 0.25 % rate decrease issue. EdFinancial must immediately decrease my interest rate by 0.25 % in both representation and in actually not charging that interest.
( Issue # 2 ) EdFinancial has allowed the Department of Education to receive from me a payment of {$8.00}. EdFinancial is writing or speaking nonsense to me when I bring up this payment. EdFinancial must immediately decrease my loan balance by {$8.00} or write to me a check in the amount of {$8.00}. EdFinancial states the payment of {$8.00} was denied due to insufficient funds and it was because we could not accept the method of payment. However, such funds were not returned to me. As I recall, the company which gave me the account/routing numbers to make a payment via EdFinancial was willing to engage in a 3-way call with EdFinancial to assist EdFinancial in locating my payment. However, EdFinancial was unwilling to engage in this 3-way conversation. EdFinancial was uncommunicative about the matter, suggesting they are being dishonest about the location of my {$8.00}.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called EdFinancial multiple times in XXXX and XXXX but was met with ridiculously long wait times. Last week, around XX/XX/XXXX, I called and signed up for a call back, so I wouldn't have to wait on hold for multiple hundreds of minutes. They said the call back would hold my place in line. Then after signing up for it, the last thing the automated voice said was that it might take 24 hours, which seems to contradict the fact that it wouldn't de-prioritize my call and lose my place in line. It's been multiple business days so I still have not received a call back, an email, a text, or anything acknowledging they will be reaching out. I wouldn't be surprised if they fully dropped my request and if I did not keep trying to reach out if I would have ever gotten a call back. Now I am back to waiting on XXXX minute wait times on hold as clearly they do not adhere to callbacks and the information is inaccurate, unreliable, and contradictory. When I go through the chat option on their website, they send me a link that says it is connected to a live agent, and which I click that link to open the chat with the live agent, it turns out there is no live agent. I've attached a screenshot to the complaint in the file attachment section. I have yet to get in contact with someone from EdFinancial and it seems impossible at this point. Student loan payments can not resume if the servicers and organizers are unreachable gating necessary information and payback plans/options.
|
| 08/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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EdFinancial is deliberately misappropriating my monies. I sent them a {$1000.00} money order and instead of applying it as a {$1000.00} payment to the desired group of loans, ( wherein one way to describe a " group '' of loans is a subset of your loans that has the the same interest rate in that subset, and that is a different interest rate than the loans outside that subset ) EdFinancial has applied it in the following fashion " XXXX '' to my three groups of loans. This applies too much money to my loan group with the lowest interest rate, which may or may not be 3.51 % at present or 3.76 % prior to an interest rate decrease which I am entitled to. The {$1000.00} payment should have been applied to my group of loans wherein the alleged " Original Balance '' ( from the perspective of a letter EdFinancial sent me just now ) is $ XXXX {$2500.00}. I was specific in many forms of communication with EdFinancial as to how to designate my money order including the letter in which my postal money order was enclosed, and even phone calls and emails, but EdFinancial pretended these communications and/or agreements and/or requests never happened and did not apply my {$1000.00} as it should have been.
To make matters worse, EdFinancial didn't apply the {$70.00} payment to my account that they received by a banking or web method. To make matters even worse, EdFinancial didn't apply the {$8.00} payment to my account that they took from me by their webpage/web portal.
|
| 10/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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|
Each time I attempt to log into my account with EdFinancial, all I get is the following error : " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist you. '' I have attempted to call EdFinancial, but the lines are busy and the current hold time is 800+ minutes, which is ridiculous. I opt in for a call back from customer service, but I never receive call backs.
I have also attempted to email EdFinancial, to no avail, as I have never received an email back from them on how to fix the issue.
Their online chat with a representative is also disabled and unusable.
There is literally no way for me to get in contact with them to get this issue fixed, as all avenues are broken or too bogged down to ever receive a proper response.
I have loans with this service, as my Student Aid account also confirms. I am unable to log into my account which prevents me from paying these loans. All the while, I am sure any interest or penalties or fines will be accruing until the situation is rectified, in which case, I will refuse to pay said accruing penalties as this is not a problem on my end ( I do want to make my payments, but can't ), but most definitely on EdFinancial 's end and I have received no help from them so far.
I have also submitted a complaint to the Student Aid website as well as this situation is completely unacceptable and seems to be widespread if the hold time and online discourse is seen.
|
| 08/04/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
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On XX/XX/XXXX, I made a payment on my student loan account at EdFinancial for {$500.00}. On that day, my account showed the correct balance I owe. However, on XX/XX/2022, I logged into my account and it showed the WRONG amount owed on my student loan balance. As of my last payment on XX/XX/2022, my balance owed should now show {$4700.00}. However, since XX/XX/2022, it shows that I owe {$10000.00} which is INCORRECT.
I called EdFinancial on XX/XX/2022 about this, and they said there was a " glitch '' in their system and they also said my balance would be updated within XXXX - XXXX business days to reflect the correct amount I owe.
On XX/XX/2022, I logged into my account on EdFinancial and saw that it still shows the incorrect balance owed. So I called their customer service department on the same day ( XXXX XXXX, XXXX ) and they said that they would escalate my request ( to update my account to reflect the correct balance I owe ) to their Finance department. They also said my account would be updated within 4 business days. They also said " for some reason '' my recent payments were " unapplied '' to my account ( even though the " Payment History '' has a correct tally of all the payments I've ever made ). They also said that I am not the only student loan borrower that is having this issue with them.
In my view, something very suspicious is going on at EdFinancial. Why are they taking my payments, but not applying them to my account? Please help!
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have a remaining loan balance of {$19000.00} for my student loans. I have requested a {$500.00} refund from my last payment because I am now eligible for {$20000.00} in one-time loan cancellation. I called and requested this refund and was instructed that I would receive the refund in 150 days and that I would be able to see this on my account online. This would mean I would receive the refund sometime in XX/XX/2023. Please note that other loan servicers are processing these refunds in a matter of weeks and not months. Since they are saying that my refund will be 150 days, this would be after the " one-time '' student loan cancellation. When I asked if this would still be forgiven since it's a " one time '' cancellation and they would not be refunding me and changing my loan balance until XX/XX/2023 ( after the cancellation ) I was directed to a website that had no information on the question being asked. I requested a phone call reference number or email confirmation and was told that I would receive no notices regarding my refund or account status. After researching this issue I see that many others are having the same issue and are finding out that the refund requests were never submitted by representatives. Since we are unable to submit refund requests online ourselves and can not see whether or not a refund request was submitted, there is no way to know if I will receive my refund or if the request was in fact submitted. This is unacceptable.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, I have an account with Edfinancial, and {$4400.00} of my loan had been paid during the pandemic after XX/XX/XXXX.
On Tuesday, XX/XX/XXXX, I called Edfinancial to send in a request for a refund of the {$4400.00}. While the request was sent, I am uneasy about the lack of transparency coming from the provider.
When I asked my customer service representative what the expected processing times would be for this transaction, they could provide me no information. In addition, when I had requested email confirmation of my request, they also could not provide this. This situation is frustrating as most of my concerns lie on how long it will take to get my loan balance of {$4400.00} reinstated on my Edfinancial account. I understand the process of actually getting the refund deposited into my account will take a while, but processing the balance reinstatement has been timely with other loan providers.
Edfinancial has recently had a massive data breach in which my personal information was leaked. They have also been fined for providing misinformation about the student loan cancellation a few months ago, and now they are being vague with the information they are providing to us. All this doesn't help but make me feel uneasy about their unknown processing times for loan balance reinstatement. It makes less sense as other people online have had their loan balances after refunds reinstated quickly with other loan providers.
Thank you for your time.
|
| 10/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
EDS Financial INCORRECTLY reported on XX/XX/XXXX that my student loan was 90 days past due. The amount due was a one time payment of XXXX dollars was due for XX/XX/2019. I paid it over the phone. I contacted EDS Financial on XX/XX/XXXX to see what was the problem. They admitted on the phone that they failed to see the payment of XXXX, made on XX/XX/2019 ; and because of that -- they were sending me a new form to " re-do '' it all. That was the exact conversation on XX/XX/XXXX.
They didn't know I made the payment until I informed them of it, and I stated my email had a receipt of the payment. Then they found it. I was happy with that. I WAS HAPPY WITH IT AND THE YOUNG LADY WHO FIXED IT ALL DID A GOOD JOB. She was sending out another form to correct what was not done. Then afterwards, I called back afterwards to confirm the address. All was well.
WELL! The very next day, my bank alerted me that EDS had already placed a 90 days late on my credit report and my score went down 100 POINTS! I Immediately called EDS.
A different Rep came on than the young lady did the day before. She could not explain it, and she said wrong things. At first she said it was because I was late -- but when she checked they saw the payment. After that I asked the person why could she not fix the mistake, and she said a Supervisor would have to call me back. No one called back.
I have the receipt of the payment, and the prior payments were ZERO.
Please help.
XXXX XXXX
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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My XXXX loan payments are too high and I cant make them. I called Edfinancial and they recommended a different repayment plan that would lower my payments. They helped me apply and told me to wait 30 business days for approval. It has now been 50 business days with no approval. I am now two months behind on payments, I keep getting emails that my account is delinquent, and I am accruing interest every day. I call edfinancial weekly and they are so kind, but they just keep telling me to wait and that applications are taking longer due to a high volume of requests. I understand this is an issue, but there should be a way for me to get more information about my specific application ( where am I at in line? What is the expected CURRENT wait time? Is my application not being approved bc I need additional documentation? ) instead of a generic and unhelpful, albeit kind, response. I applied before the general forbearance was over and expected to be approved by the time my loans came due. A few days or even XXXX week extra is understandable, but this kind of delay while interest accrues in my account is unacceptable. It is especially unacceptable without information on how much longer I can expect to wait. I see information on the edfinancial website that concerns/confuses me, but the people I speak to on the phone dont seem to care or have any interest in listening to my whole story so that they can figure out if there is something I missed/need to do.
|
| 10/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I submitted a refund request with Edfinacial Services for all the loan payments I made between and including XX/XX/XXXX - XX/XX/XXXX. The total refund would amount to {$5400.00}.
Upon submitting the request I was informed that there would be no confirmation of this request sent to me. I was told the only way to find out information about the status of my request would be to to call their customer service line. This is my first complaint as I find that very unprofessional when dealing with one of the largest loan providers in the country.
On XX/XX/XXXX I called to check on the status of my request ( XXXX business days later ). Not only was I told that there was no change in the status of my request I was also informed that the processing time could be up to XXXX business days ( over 5 months ).
On XX/XX/XXXX I called again ( XXXX business days later ). There had again been no change to the status of my request and I was then told that the provider would no longer be providing a timeline for the processing time of refund requests. When I asked if I could speak with someone more informed about the process I was told that was not possible.
Both of these replies to the status of my request are unacceptable. I understand that loan service providers are dealing with an increased amount of loan refund request but, to say I will not receive my refund for 5 months and then not give any timeline is something that needs to be addressed.
|
| 10/12/2023 |
No |
- Debt or credit management
- Student loan debt relief
|
- Didn't provide services promised
|
|
Web |
|
|
Ed Financial is my third party student loan servicer, unfortunately for me. Around XX/XX/XXXX ( approximate date ) 2023 I made a payment on a loan- specifically XXXX XXXX - I paid {$1600.00}. This was the time they transitioned to a new platform.
I signed up on the new platform and my payment was not posting there. I called ED Financial several times- over the course of several months - about this payment and they assured me that my payment would be posted on the new platform. However, they informed me that it could take the payment until XXXX to be posted.
I made the last payment of {$1400.00} on XX/XX/XXXX of 2023 and this should have brought the account to a zero balance.
Unfortunately for me, Ed Financial still has not updated this account and still showing a balance of {$1600.00}. You might be curious as to why the balance is larger than the missing payment of {$1600.00}? Well looks like they are charging me interest on what should be a paid off account.
Over the past three weeks I have tried calling Ed Financial for an update on this and questions about a payment plan but i can never get through on there XXXX phone system with wait times over 200 minutes. They have an option for a call back and i have left my phone number twice and have not been called back yet. Ed Financial is extremely frustrating to deal with.
Today is XX/XX/2023 and still no updated account & I am being charged interest on what should be a paid off account.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX, I called EdFinancial to request a refund on my student loan balance which had been previously paid off in full ( I have the letters to prove it ). I requested a refund of $ XXXX to correspond with the amount that I would have been forgiven if the Biden student loan forgiveness program had not been blocked. They told me the request had been submitted and that I should see an electronic deposit back in my bank account within 5 months.
I never saw the money come back in my bank account, however my student loan balance was updated to show XXXX.
On XX/XX/XXXX I called EdFinancial again to request that the refund request be stopped and for the balance to be reversed back to XXXX, as I never actually received the money. They told me that they had requested a paper check be sent in the mail, which was not what I was told would happen in XXXX. I requested to cancel the check as I had never received it and to reverse the balance. EdFinancial then told me they would cancel the check and put in a request to reverse the balance.
Since I saw no action being taken, on XX/XX/XXXX I called EdFinancial and I had to wait in a queue where I was quoted a 280 minute wait time. I waited over 5 hours, and then was hung up on. I immediately tried to call back and was given a wait time of 500 minutes which is unacceptably long. I then tried to do the live chat option but the chat was ended by EdFinancial before anyone actually began to talk to me.
|
| 12/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
As student loan repayments were starting back up, EdFinancial sent me a statement in XXXX that reflected my payment for my income-driven plan, which was around XXXX XXXX/month. Closer to XXXX, they sent me a different statement for XXXX XXXX/month. On XX/XX/XXXX, I called them to find out why, and they said I had been changed to the SAVE plan. I told them I never submitted anything to be switched and asked why they switched me, but the representative didn't have an answer. I asked to be switched back, and the rep said it would take up to 32 business days, and I still had to make the {$970.00} payment for XXXX.
Over 32 business days later, I called them on XX/XX/XXXX to find out why the change hadn't been made yet. The rep at that time saw the previous request but didn't know why my plan hadn't reverted back yet. She told me she was placing my request in an emergent status, especially since my account is soon transferring over to XXXX. She then placed me on hold to try to get ahold of her supervisor, which was to no avail. She said she tried to make more calls, but she still received no reply. From there she said I could simply go into delinquency if I wanted to, and I would have to wait for a call back at a later time. Not trusting that, I again had to make another {$970.00} payment. Now into XXXX and my account closer to transferring to XXXX, my plan has still not been changed back to my plan that was supposed to be good until XX/XX/XXXX.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I have a student loan debt with the XXXX XXXX XXXX. This debt started occurring during XXXX. I was lead to believe by the institution that it was not necessary to start payments on the loan for multiple years. When I started checking my credit religiously earlier this year I saw that I was behind on payments for a debt that I didnt know I was on a payment plan for. Ive moved a lot the past few years and I never get mail correctly.
Earlier this year around XXXX when I realized how much this debt was effecting me I called XXXX went to campus and tried to figure things out, there was no way they would help me. So I called XXXX financial and paid the bill outright, gave them XXXX XXXX Im not sure on the amount but fully paid the total bill.
Then In the next few months I saw that my credit was still reporting the bill. After some more research I was told that there was a forgiveness program where things wouldnt get updated or reported to my credit until XXXX of this year. So I waited with this problem I tried to fix effecting my credit, and it is still not fixed today in XXXX.
I did not know I was on a payment plan with them and missing payments for over a year.
I paid the debt fully off in XXXX and it did not update even still now to this day, XXXX months later.
I would like to have this erased because my credit is pretty decent otherwise I appreciate the help it would really mean a lot to me Ive tried but can not get things fixed alone.
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am currently trying to get a refund on two payments that I made towards my subsidized loan from Ed Financial. I paid off the loan in full with two payments, one being {$100.00} and the other {$9500.00}. I requested the refund request through a text chat on XX/XX/22. I also followed up on XX/XX/22 to make sure the refund was in the system.
I'm just make a complaint as they won't give me any estimate or timeline as to when the refund could be refunded. According to what I've seen online and also with friends who have previously gotten refunds, Ed Financial has told them anywhere between a few months to a year. This seems extremely long as it seems other loan providers are able to provide refunds within a few weeks to a few months. I'm just very worried that I will not be able to partake in the loan forgiveness program.
I was also told that it wasn't confirmed whether loans refunded will be eligible in the loan forgiveness program. Additionally, I would told that the Department of Education has not confirmed how refunds will be sent, making it seem Ed Financial has not/will not be issuing refunds yet, which I know isn't the case. I wanted more clarification on this as there seems to be a lot of conflicting information going around.
I wanted to get a timeline on my refund request and get my loan refunded as quick as possible. I know there is a large influx of refund requests but it doesn't seem too much to ask for a possible timeline.
|
| 05/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I graduated from the XXXX XXXX at the University XXXX XXXX on Friday, XX/XX/XXXX. My first student loan payment is scheduled due on Wednesday, XX/XX/XXXX. My student loan servicer is Edfinancial Services.
While the quick turnaround is not in itself a problem, my loans qualify for 6 months of forbearance and/or deferment after graduation. I need to utilize this grace period because I will not start working until XX/XX/XXXX.
However, as of Monday, XX/XX/XXXX, there is NO WAY to contact my servicer. They have three customer service phone numbers posted online - none of them work. Each phone number plays a XXXX message saying that the phone number has been changed or disconnected. They have an " Email Us '' option that is currently broken.
I also called the Department of Education and their financial aid people to see if they could get me in contact with my servicer. They gave me the same phone numbers from the website that are disconnected.
This process is honestly an absolute joke. I am entitled to modify the terms of my repayment but I am unable to do so because the company is unable to be contacted. It's completely unprofessional and, honestly, predatory, because I know that Edfinancial Services will magically appear if I don't make my payment on Wednesday.
Any help that you can provide would be greatly appreciated. I will be following up with the OIG at the Department of Education, as well as my school 's financial aid office.
|
| 06/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I am reaching out today about my student loan servicer ( Edfinancial Services ) and student loans in general. I have been in the IBR-plan for XXXX loans ( XXXX XXXX ) since XXXX ( but paying since XXXX ), but my balance keeps rising exponentially because of the high interest rate ( 6.5 % ). My loans have been in covid forbearance for the last three years ( 0 % interest ) and I have managed to save up some money during this time to apply to my balance, which will make a small dent on {$260000.00} ( reducing my loan by 25 % ) but will drain all the savings my family will have for emergency or necessary spending. If loans stayed at zero to low interest I could have hope to pay it off. However, I found out today that student loans will be re-entering repayment WITH NO REFORM on the high interest rates for XXXX loans. I already have {$50000.00} in interest ( because of the poorly structured IBR-plan ) and I am internally panicking as I will be re-entering a life of indentured servitude. These loan companies need to be held accountable for this. I have reached a breaking point and have found the courage to complain to say " enough is enough ''. I am not asking for forgiveness on an education that I use every day, but asking for a fair chance. I had hope that within the last two years that something would change, but it is becoming apparent that I need to voice my opinion because it looks like there will be no reform. Thank you for listening.
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial student loan servicer is terrible and are mishandling my money. I had a {$200.00} payment made on my behalf by my employer to EdFinancial on XX/XX/2023. The payment was only applied to the highest interest loan rather than applied to the monthly payment even though the payment was made after the billing statement was issued on XX/XX/2023 and my account showed the full monthly payment was due. I have submitted an email request to have the funds reallocated to cover my monthly payment sometime XX/XX/XXXXand never received a confirmation that the request was received or being worked on. On XX/XX/2023, I called and verbally requested the re-allocation. The phone rep submitted it for me and had no comment about my email submission having no response. I called again on XX/XX/2023 asking why the re-allocation had not been done since my payment was due on XX/XX/XXXX. The phone rep then said she'd re-request it and set it as an " emergency '' to get done. She told me that my going to be " delinquent '' payment wouldn't show up on my credit this month because we have 12 months of non-credit reporting time. As of today, XX/XX/XXXX, the re-allocation has not been completed. My account now shows past due, even though the XX/XX/XXXXpayment was made and XX/XX/XXXX payment due date isn't until XX/XX/XXXX. I can't get ahold of the phone reps since there are like 60 calls ahead of me and it " may take more than 24 hours to return calls. ''
|
| 09/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX was my servicer. In XXXX, I was out of law school with no job. I was receiving calls about making payments that I could not afford.
I told them that I had no job, no income, and I was living off very limited savings. Instead of screening me for income based repayment, which would have dropped my monthly payments to nothing, they put me on forebearance.
This continued for a number of years, including when I finally got a job of $ XXXX.
Because the forebearance forms needed to be submitted more frequently than income based payment verification forms, when I was moving, I missed one of the forebearance forms.
This resulted in me ending up in default.
I was finally able to get out of default in XXXX, but my interest was capitalized, and my student loan balance became much, much larger than it was before.
Had I been given income based repayment instead of forebearance, I would not have had my interest capitalized.
I never would have defaulted.
I would be XXXX more years into repayment than I am today.
This is still dragging on me a decade later. Despite making payments under IBR, because my interest was capitalized, I'm making interest-only payments. I've never been able to touch the principal of my loan. If this continues, I will never pay off my loan during my entire life.
Despite paying $ XXXX in interest, my loan balance ~ {$70000.00} larger than it was the day I graduated, because of the capitalized interest.
|
| 12/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XXXX, I called my loan servicer, Edfinancial to request a refund for payments I made during the national emergency student loan payment pause, totaling {$1400.00}. Edfinancial would not give a timeline for processing of the refund, but said they would submit it to the Department of Education. I later noticed my loan balance had been increased by {$570.00}. I have not received any form of reimbursement, and my loan records show no indications of a pending refund. On XX/XX/2022, I called Edfinancial to inquire about the discrepancy in the adjusted balance. I was told that a request had been sent to the Department of Education for {$570.00}. Upon review, the agent at Edfinancial saw the mistake and said they would correct the refund request to reflect the correct amount as {$1400.00}. I clarified with the agent that they would not be requesting {$1400.00} and was assured that only the difference would be requested. On XX/XX/2022, my balance had once again increased, but by {$1400.00} on top of the initial {$570.00}. Calling on XX/XX/2022, Edfinancial has not been able to correct the situation.
Edfinancial 's error is artificially inflating my debt, doing tangible harm negatively impacting my credit report. I'm additionally concerned that the {$570.00} increase does not reflect the actual refund of a loan, and Edfinancial has been unable to tell me how this increase is divided amongst my loans, which have varying interest rates.
|
| 05/07/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hello, On the second day after the COVID-19 forbearance was announced I contacted Ed Financial Services via their customer questions form. I did this because I couldn't get through on my first calls and they had not updated their information like my other student loan lender XXXX. I checked back for weeks and they never updated the site, saying information was coming soon. This is why I attempted to get this filed electronically.
However, they claim I failed to make payments and have filed a report with every credit bureau. This is the first time I was alerted to a problem. Unfortunately due to the amount of telephone fraud I do not answer my phone, preferring communications I can login and verify prior to giving up personal information. Also, it appears the number they call me from is marked as spam by my cellular provider XXXX. The last email I received from Ed Financial was in XXXX long before the covid-19 bill took effect.
They now have corrected the error with the forbearance but are refusing to fix the ding on the credit reports. This negatively impacts my credit score, ability to buy a house, apply for loans or reduced interest rates. Prior I had a perfect credit history in this regard.
I simply want the false negative records on my account removed and to have Ed Financial take some responsibility for not taking customer service communications seriously. They could have emailed and I'd have dealt with it right away.
|
| 09/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I applied for the XXXX Program directly on the XXXX website on XX/XX/23. Per the XXXX website, my application was reviewed and processed on XX/XX/23. No information abut my XXXX application was communicated to me by Edfinancial.
On XXXX, I began receiving statement notices about my payments that are set to begin on XX/XX/23, which clearly do not reflect an income-based total. I have called Edfinancial EVERY workday since XX/XX/23 and still have not been able to speak to anyone to get even some clarification about my payment. The wait times have ranged anywhere from XXXX minutes. The longest I have remained on the line has been over XXXX hours, which is unacceptable since in order to be able to repay, most of us have to work during the weekday. I've used the recall option twice, and an Edfinancial representative has never been able to call me back on the same day ( usually XXXX hours or more later ). Both times, the person hung up before I answered ( the last time it didn't ring more than once ).
As I write this, I have been on hold for over XXXX hours.
The lack of communication, horrible customer service, and long wait times is infuriating. This is completely unorganized, irresponsible, frustrating, and incompetent. I completely lack trust in this company. If Edfinancial could not prepare themselves well enough to begin borrower 's repayment, then we should not be expected to pay them until they get themselves together.
|
| 12/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am currently enrolled in an income based repayment plan for my student loans. I asked to change to an Extended Fixed plan ( which is NOT income based ) on XX/XX/2023. I received a response on XX/XX/2023 stating the terms and asking if I accepted. I responded on XX/XX/2023 accepting the terms.
I did not hear back so I emailed again on XX/XX/2023 confirming they received my email accepting the terms to change payment plans.
On XX/XX/2023 they replied stating they would submit my request and to allow XXXX business days for the change on my account. XXXX days passed and the change was not made.
On XX/XX/2023 I received another email stating my request had been submitted ( I had not emailed again ) and would take 30 days for processing.
On XX/XX/2023 I called in asking for an update on when my payment plan would take effect in my account. They had no record of my request and made a note to change it. They said they resubmitted my request and it would take another 30 days to see it in my account.
On XX/XX/2023 I received an email stating I needed to complete a form ( the XXXX XXXX XXXX plan request form ) and pay {$5.00} or more to exit my plan. There was no info. on where to make the payment and the form was for those XXXX an XXXX XXXX, not exiting. I replied to the email with these questions.
I have not received a response and my account still shows my old plan which I can no longer afford and have told them this.
|
| 10/28/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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My credit is being messed up again afyer fixing it the last tiem and having loans taken off that were over XXXX XXXX XXXX and I have been XXXX for XXXX XXXX and haven't taken out any loans or been to school during this tiem. I had been forgiven due to XXXX and even the first round of relief I was forgiven as well. Now this new company edfinancial is harassing me and kot helping at all and made up amounts dates etc and refused to send me any information or even tell me how to log in and dispute anything. I've emailed multiple times and give information and proof and done everything asked of me and jow today on a XXXX I get email saying it's back on my transunion repot and only XXXX XXXX XXXX ... ..how is this possible? Even XXXX ago there was a pause on everyone 's XXXX to due to covid so how can I be responsible for any of this or the illegal intrestthey added during this time and never show em anything or speak to meor send me paperwork or proof when I ask for it. I am a XXXX single mother and I have XXXX as well so I don't deserve this run around and off XXXX on again with no answers this company is horrendous and mistreat everyone lies and ruins lives. I want help asap with this and for them to pay for their actions again myself and many others in the same boat. How is this legal? Another company can not without notifying you buy up debt and come after you yet here I am again 2 years later still figing when I wS forgiven
|
| 04/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
I've been struggling to make payments for decades, exhausted all hardships and deferments and income-based calculation that Ed Financial comes up with are way too high. Last year I was making just over $ 20/hr and my payment was $ XXXX/mo, this year I'm at $ XXXX/hr and they are quoting me over $ 300/mo. This payment suck into the monthly reserves and forces me to abandon by 401k deferment entirely. I'm XXXX-years-old, married and the father of XXXX small children. Ed Financial has been less than helpful and in most cases rude and antagonistic on the phone. Seems like they have no solutions, only. bad news and keep saying " there is nothing we can do. '' My wife and I have considered leaving the US for XXXX, turning our back on the loan to start life anew. How sad it is that a man who has spent his entire life in the service of others ( XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX in the XXXX and finally XXXX XXXX ) has to actually consider leaving his country of birth with his family in order to escape the burden of this debt. The fact is that - in my lifetime - I will never be able to pay off this loan. My family can't take a vacation or even dream about home ownership because carrying this loan is like a mortgage unto itself. Doubtful that anyone other than another in my situation will care to read or champion for me and my family, but here it is just the same.
Sincerely, XXXX
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I submitted a payment totaling {$13000.00} to Edfinancial Services, the total amount of my loan. They emailed me to confirm the payment was made ( confirmation code XXXX ). On the morning of XX/XX/XXXX, they emailed me saying I " received a new message regarding your Edfinancial Services student loans '', but no message could be found on my account. I noticed a " Payment Reversal '' of the total {$13000.00} I had payed on XX/XX/XXXX, which it said occurred on XX/XX/XXXX. I attempted to call the company multiple times, but after waiting for over an hour, I could not connect with a representative, and selected an option that would have a representative call me back. I never received a call back. I attempted to email them, but this required an account number, which was not stated on the website. I checked with my bank to see if a payment was requested from Edfinancial Services on XX/XX/XXXX, and they stated that there was never any pending transaction with Edfinancial Services. Edfinancial Services also resumed accumulating interest on my account. Finally, on XX/XX/XXXX, I attempted a second payment, which they also confirmed via email ( confirmation code XXXX ). This payment totaled {$13000.00}, a higher amount since Edfinancial Services resumed interest on my account. However, I do not know what will happen, and I fear there is no one at Edfinancial Services who can assure me this payment will go through.
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment to one of my loans on XX/XX/2023. When I made the payment, the balance was {$3500.00}. I made a {$2000.00} payment. I received a confirmation email with a confirmation number. This is the only record I have of this payment as it is still not reflected on the servicer 's website under my account. On XX/XX/2023, the {$2000.00} payment debited from my checking account. Days later, my servicer claimed in my account history that a " customer refund '' in the amount of {$2000.00} was credited to my account on the same day my loans had been disbursed, XX/XX/2023. After this, the balance of the loan I made the payment on was {$1400.00} If this was the balance on XX/XX/2023 when I initialized the payment, I would not have been able to pay {$2000.00}, as the balance was lower than that. I have not been able to get ahold of my servicer through email, live chat, or phone. There is no record of my payment on the servicer 's website. In the meantime, I am out {$2000.00} and my loans are accruing interest that they should not be. Today I was put into a call back queue when I tried to call their customer service line. After several hours I finally received acall just to have the representative disconnect the callbefore I could even address the issue. They claimed they were " pulling up their system '' and then the line disconnected. I called back and was placed back in the queue at XXXX. I never received a call back.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I called Edfinancial to request a refund of payments I made on my account since XXXX of XXXX [ XXXX ]. I was immediately told it would take 5 to 7 months to get done and so what did I want to do? I asked why it would take that long. They had no information to offer and seemed to want me to say that I didnt want to go through the process. I said that I did. I was asked a few questions. Then I asked about confirmation that the request had been submitted and was told there was absolutely no way they could give that to me. I asked that at least an email be sent to me confirming that this conversation actually took place. The customer service agent said there was no way they could do that. I asked that they please double check. I was put on hold and then eventually told that there was nothing they could send me. At all. So I was supposed to just trust that 5 to 7 months from now a deposit would be made into my checking account and what if the request were to be lost?
I then mentioned that I needed to change my last name on my account [ marriage ] and was told that they could send me an email with instructions on how to do that. Why can an email easily be sent about how to change your name but its impossible to send an email confirmation that a refund request has been made? Their current practices seem unreasonable, potentially illegal, and intentionally designed to dissuade people from requesting refunds.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have federal student loans with EdFinancial.
I am on Income Based Repayment, and re-certified my income through studentaid.gov in XXXX of XXXX, and I was approved for income-based repayment in XX/XX/2023 according to my account information on studentaid.gov. My XXXX payment is {$0.00} per month.
EdFinancial instituted a system update over the summer of 2023, during the student loan payment pause secondary to COVID. As a result of this update, I no longer have access to my payment or correspondence history, and my payment has been put on the standard payment plan. The monthly amount on the standard payment plan is {$490.00}, first paid on XX/XX/2023. When I called EdFinancial in XXXX of XXXX about why my payment was not the income based repayment amount, they stated that they may have " lost '' my income-based repayment application. They also stated they could not access any of my payment or correspondence history from the old system. I made an official request for that information to be sent to me, and for them to do a check to find the " lost '' XXXX application. As of XX/XX/2023, I have only received the payment history by email. My payment is still the standard payment. Further, it says my amount due is {$0.00} in one location on my loan account, but in another location it indicates a next payment due of {$490.00} on XX/XX/2023. My loans are on auto-pay, and they did indeed withdraw {$490.00} on XX/XX/2023.
|
| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial ( student loan servicer ) is MISAPPLYING PAYMENTS TO MY ACCOUNT AGAIN!
Once again, Edfinancial is ADDING INTEREST TO MY LOAN IN VIOLATON OF THE DEPARTMENT OF EDUCATION RULES AND ALSO IN VIOLATION OF THE LAWS FOR LOAN SERVICING.
My monthly payment in the amount of {$580.00} ( under the Income-Based Repayment Plan ) is due XX/XX/2023. I paid it early and in full by XX/XX/2023 which covers interest and some principal. On XX/XX/2023, however, Edfinancial did not apply this interest in full but instead applied only some of the interest to my loan and applied most of the payment to the principal resulting in outstanding, unpaid interest in ERROR to date!
This is exactly the type of illegal practices I dealt with when XXXX serviced my loans for 31 years. They want you to have outstanding, unpaid interest so they can capitalize your loan balance over and over and over again. Like XXXX, Edfinancial is making numerous interest errors and payment errors!
This needs to stop NOW!
The state AG 's office needs to get involved because this is why people are going mad!
I called Edfinancial today and my hold time was a minimum of 485 minutes. 485 minutes!!! I opted for a call back and the automated message said it would take at least 24 hours.
This complaint, among other complaints, have not been resolved and every day it is another GRAVE ERROR on the part of Edfinancial.
Thank you.
XXXX XXXX XXXX XXXX
|
| 05/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American, Servicemember |
|
I started paying on my student loan in XX/XX/XXXX. I had one loan in the amount of XXXX which I paid on while I worked. I took three deferments year long deferments and I took a couple of deferrments 6 months or less. I returned to school and took out a second student loan for my XXXX XXXX which was about 17,000 for one year.I took this loan out in XX/XX/XXXX with XXXX XXXX XXXX XXXX. I have paid on these loans over the years and they keep going up instead of down. I owe more than I did 20 years ago. I pulled a payment history which indicated that nothing in 20 years had been applied to my loan. I am a XXXX XXXX XXXX and I should have qualified for XXXX forgiveness over the years, but they kept changing the guidelines and I never qualified for anything. I have XXXX for 24 years in XXXX XXXX, which 8 of those years were title one schools. I feel that I am entitled to loan forgiveness and I would like to see my orginal loan document because I started with XXXX with a 3 % loan. They turned me over to a loan servicer who immediately jacked up the loan to 6 % without cause. I got behind so I went online and made the payment yesterday to bring the account up to date, and I received an email today saying that I still owed these payments. I checked their data base and looked up payments and it said the payment was pending. Maybe. I am XXXX years old and I can't keep making student loan payments uinless I keep working.
|
| 03/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I graduated in XX/XX/XXXX from graduate school and have my student loans serviced by Edfinancial. On XX/XX/XXXX, I received an email from Edfinancial that my account was " 11 or more days past due ''. However, I had not received a statement and had no information on my account as to when the original due date actually was. I paid the amount due on XX/XX/XXXX, and a day later on XX/XX/XXXX received an email on that my account was " 45 or more days past due ''. I called the company that week and stated that I never received a statement prior to any deadline and could not find a deadline anywhere on the website, but regardless paid the amount they said was due. The Edfinancial representative then told me that these messages were sent to me in error, and that I did not have any amount due, nor any amount past due, despite receiving these two official emails. They also stated they submitted a request to ensure that I receive monthly statements. However, on XX/XX/XXXX, I then received three emails stating that my " in-school deferment request has been approved ''. Again, I graduated in XX/XX/XXXX. I am not currently in school. My status is still as " graduated repayment '' but my first due date is n't until XX/XX/XXXX. I have not asked for anything special here ; simply for the company that holds my student loans to be accurate and forthcoming with when and how much I owe along with my repayment/deferment status.
|
| 08/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I graduated college in XXXX with XXXX $ in student loans. These loans were serviced by XXXX XXXX XXXX and the following payments were made on the following dates : XX/XX/XXXX - {$2500.00}, XX/XX/XXXX - {$1400.00}, XX/XX/XXXX - {$1400.00}, XXXX {$1300.00}, XX/XX/XXXX - {$1300.00}. As of XX/XX/XXXX my loans were paid in full. In XX/XX/XXXX with hopes of student loan forgiveness I requested a refund of my loans. I made this request with XXXX as my loans were transferred to them. After months of not receiving a refund and reaching out every few weeks XXXX finally informed me a check was issued but it got lost. With this information I waited a little longer but ultimately cancelled my refund request in XX/XX/XXXX as the stress was not worth it. Since XXXX, I've contacted EdFinancial multiple times to check the status of my account and I just kept being told to check back later. As of Monday XX/XX/XXXX, I still show a balance on my account despite XXXX never receiving a refund, XXXX cancelling the refund request, and XXXX not actually owing anything because my loans are fully paid off. When I reach out I am told to wait but after 5 months my balance should be correctly reflected as XXXX. With payments and interest resuming I will end up having to start paying on my loans for a second time if this is not resolved. While EdFinancial would likely refund that money, it would take 6 months to a year to get it back.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
This complaint is regarding EdFinancial student loan processing.
On XX/XX/XXXX I called them to request a refund for payments I made since the Pandemic pause was initiated on XX/XX/XXXX, which I am permitted to do as part of the Student Loan forgiveness.
When I called EdFinancial, they were incredible deceptive about the timeline for any refund processing, whether it could even be processed, and what the amount would be. Despite their website saying they could access my payment history, the representative I spoke with was unable to even tell me how much I had paid since the Pandemic pause began ( though there was direct language on their website saying that, if I had any questions regarding how much I've paid, to call them and they could tell me ). He also could not tell me what form the refund would take, and even said it may take up to 7 months to process.
I find this to be incredibly misleading and the timeline to be both deceptive and unacceptable.
Because EdFinancial seems unable to track their own payment history, I have itemized my payments made on my student loans.
Total : XXXX By date : XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX I am requesting the refund I am entitled to, back to the bank account I utilized to make the payments.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Called Edfinancial requesting a refund for payments made since the beginning of the pandemic which is entirely valid according to https : XXXX. Was told the refund would take 180 days which extends past the loan pause. Did some research and it looks like other borrowers have been requesting refunds for months and the timelines they are giving are changing constantly. 2 separate users have reported they keep extending the timeframe for a refund from back in XXXX, from 30 to 60 to 90 to now 120 is what he was told this month even after putting the request in back in XXXX. There are several threads online of users experiencing this and it's a growing concern for borrowers who are looking to this relief plan for relief but may not be able to get it because the lender is just extending the refund time frame past the forgiveness date. Other lenders are reporting 4 to 6 weeks which makes sense logically. Also, some borrowers are being told to request forgiveness as soon as it's available by dfinancial even though the refunds aren't being recognized against their accounts. Meaning they are telling users to request forgiveness when their loan values aren't actually correct while the refund is still " processing ''.
Links to other reports : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called EdFinancial Services loan provider back in XX/XX/XXXX requesting a refund in the amount of XXXX for payments made after XX/XX/XXXX. However, the customer service representative advised me that I should expect the refund to process in 6-8 months. This timeline is absolutely unacceptable in this economy as other loan providers are quoting 6-10 weeks. I suspect EdFinancial Services is delaying their refund process into next year so that they can charge/collect interest from borrowers after the interest freeze. This is unethical practice. Essentially, I paid off all my loans in the amount of XXXX in XXXX to avoid paying interest. EdFinancial Services understands this and plans on reinstating my loans until XX/XX/XXXX so that I end up paying interest all because they took " too long '' to reinstate my loans. Please help us consumers. With that said, EdFinancial Services is taking advantage of borrowers who already paid off all their Direct Loans in full.
In addition, I am unable to apply for student loan forgiveness with the Department of Education until the refund is processed.
More context : My loans were paid in full with XXXX XXXX XXXX. With that said, my information was transferred over to EdFinancial Services. In other words, EdFinancial Services can only find my account in their system through XXXX XXXX XXXX. This might help when you reach out to EdFinancial Services. Thank you.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2022 : I contacted my provider to get a refund of loan payments done during the pandemic as per the federal annoucement regarding loan forgiveness. The amount of payments and timeline they had available was not the same as my ( documented ) history of payments. Specifically, my provider ( Edfinancial ) didnt had the same amount of payment done with XXXX XXXX XXXX ( my previous provider before it was moved to Edfinancial ). The representative said that he would send to me within XXXX days a payment history, but it wont have the timeline of payments I have.
On XX/XX/2022 : Contacted for the second time my current loan provider ( Edfinancial ) for a refund of loan payments during the pandemic. The first time I had a mismatch of numbers with the timeline of payments done to XXXX XXXX XXXX XXXX previous provider before I was transferred to Edfinancial ), and this time Im asked to verbalize a history of payments done to XXXX XXXX XXXX so that they can send a refund request with the verbalized amounts. I proceed to verbalize, and corroborate with the representative, said amounts paid. Im then told I should wait nearly 150 businesses days to get said refund and Im not sent any type of evidence/written confirmation of the processes made.
*I attached the evidence of first payment done to XXXX XXXX XXXX which at the moment was not reflected on their ( Edfinancial ) side of payment history.
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hi, I have student loans from XXXX to the early XXXX 's. I made sporadic payments until I secured a XXXX XXXX XXXX in XXXX ( basis for public service ). Signed XXXX an income-driven rehabilitation agreement with the Dept. of Ed. I have letters referencing I am in rehabilitation. Had some tax refund offsets prior to the agreement but no other offsets after the agreement, or any notice of default. I paid every month until the pandemic. Signed up for PSLF and did not qualify as was told in default. I have been fighting this since XXXX. Numerous letters to the Dept of ED, showing all checks sent had cleared. Dept of Ed. records had little to no info until I showed checks. I have been through the default resolution group, and contacted the Commissioner of the Dept. Dept, President, Vice President, Senators, and Congressional reps. XXXX says reviewing it now and the loan is with Ed financial. I did not consolidate as told would start fresh 10-year PSLF ( I am XXXX years old ). I did not apply for Save plan as I qualify for PSLF. When payments restarted I sent to the Dept. of Ed as I have a valid agreement and can not afford the recalculated payment. I am upset. I am XXXX years old and owe XXXX I can never pay off. I paid as agreed and should qualify for PSLF. I have given tort claims notice to Dept of Ed. as I have found no other recourse. Thanks for your time. XXXX XXXX. XXXX XXXX XXXX XXXX XXXX
|
| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/23 my husband applied for a loan consolidation, and a IDR. Im student aid.gov. They are still showing in review yet. They have already been consolidated to the new lender, which is ED financial. The IDR is also showing still in review it is affecting our mortgage and our family could end up homeless unless Ed financial gets this fixed. I have tried to contact ED financial on several occasions and on XXXX occasion it said XXXX minute wait time and I waited XXXX hours on hold and no one answered the call. Another time it said XXXX minutes wait time and no one answered the call. I sent an email and no response, the chat never works it always says no one available goodby. I was told by student aid. Gov the only way to get this resolved is to get a hold of the lender yet there is no way to get a hold of ED financial I have even tried social media pages to see if I can get them to respond. XXXX suggestion the federal aid.gov had after talking to multiple people was maybe try to file a new IDR. For XXXX we dont have the time to wait for a new one to be processed since we have been waiting for months for the other one to process literally we are within days of our mortgage being rejected and out on the streets, not only that we can not file XXXX while XXXX is still being processed. I dont understand why someone cant just help us. Why would the government allow a lender that is unreachable?
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have sent 4 emails to EDfinancial requesting a forbearance due to a medical emergency that my child suffered in XXXX. I am asking for this under President Bidens " on-ramp '' program which states " Borrowers who miss their payments between XX/XX/XXXX won't be reported to the credit reporting agencies, nor will they be considered in default. Their loans also won't be sent to collection agencies. '' It also states that borrowers do not need to take action to get into. Having said that, I will not need the full year. I will need until XX/XX/XXXX to pay unexpected medical bills for my son. As I said I sent 4 emails and I have spoken with a customer service rep via the chat feature and that customer service rep is the one who told me to do this. On EDfinancials website it states that emails will replied to in 4-5 business days. My first email was sent XX/XX/XXXX. My chat with the rep took place in XXXX... I believe that EDfinancial is purposely ignoring customer emails so they can pretend that they weren't given ample notice. The " On-Ramp '' program gives a year with no penalty... If I do not receive any response or communication from the business I will take the entire year that the " on-ramp '' program gives me. This is bad business and I will also be reaching out to the Department of education with this same complaint. Here is a link to more information on the " on-ramp '' XXXX XXXX XXXX
|
| 10/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
XX/XX/2023 submitted an IDR plan application and never heard back. I have called nearly every day since XX/XX/XXXX to be met with estimated wait times ranging from XXXX to over XXXX minutes, have left a callback request and received a callback 3 times ... of those 3 times, 2 of them rang once and when I answered the caller hung up... The one agent who I did speak with, XXXX, she said she didn't see an application had been submitted though I confirmed it had been sent on FSA website... My other 2 servicers have already processed the request... I tried emailing as well but no response... I tried uploading the application and tax info and in the documents tab showing what I've uploaded only the tax info was there but only for 5 days, then it disappeared... I tried uploading the application again with the same result ... According to the agent J spoke with it should only take 24 to 48 hours to trigger a reply once documents are uploaded but here we are a month later and no response... Meanwhile, I have forked over one paycheck as of XX/XX/2023 to avoid default since I have a perfect payment record for almost 10 years including making payments during the pandemic pause which is the equivalent of 10 monthly payments under last year 's IDR plan ... I need some help from them since I received a billing reminder for next month that I can't make and will wipe out 10 years of on time payment...
|
| 04/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I'm XXXX years old and have XXXX for the third time. I have paid on my school loans for over 25 years. Borrowed a total of {$26000.00} from the government-Texas Guaranteed Student Loan Corporation/now- FFEL loans and at this time still owe over {$83000.00}? I was a XXXX XXXXXXXX for nearly 21 years ( 20 1/2 years ) and was hoping to obtain Public Service Loan Forgiveness ( PSLF ). However, Ed Financial ( my servicer ) is telling me that my loans are not eligible for PSLF due to the type of loans I have ( FFEL ). I retired in XXXX and was told I consolidated my loans back in XXXX. When I originally went back to college in XXXX, they did not have Direct Loans. I am currently working full-time for a private company, XXXX, as a XXXX XXXXXXXX dealing with XXXX XXXX. I was not even informed that I could not retire to obtain PSLF, and had to be still working as a public servant. I'm very frustrated due to the fact I am trying to obtain a USDA home loan and would only qualify for {$140000.00}? due to my student loans. I have excellent credit score. Then I spoke with a company ( not sure of the name ) to reconsolidate my loans for PSLF ; however, would have to pay another 25 years on them ... REALLY! To pay on my student loans for 50 years??? I will probably not even live that much longer, so is there anything I can do at this point?? I think this situation is CRAZY!!!!
Thanks, XXXX XXXX
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| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I called my loan servicer - EdFinancial - in mid-XXXX to set up my repayment schedule for my loans. I had a long conversation with a customer representative about my loans, including my income, my wife 's income, and our combined loans ( we file our taxes jointly ). They gave me an amount of around {$1200.00} a month under the SAVE plan that I would owe. I told the representative that she could certify the information on my behalf. Afterwards, I received a bill for {$2700.00} a month. I called back to inquire about the difference. They saw the issue and opened a ticket and said they would let me know when it was resolved. This has now been two months, I have called multiple times and it has not been resolved and they can not tell me what the issue is. I paid the {$1200.00} that they told me that I was due, and now I am getting delinquency notices from them and the government. Today I called back and they said that I certified the information after the call with the agent and that this created the issue and that there is nothing that they can do. They can not explain, in any material way, what the issue is, or why it is the case that their system gives two different amount due, or what I am to do about this. It is unacceptable for a servicer of a government loan to keep me in limbo like this for months and to be unable to calculate the amount that I duly owe on my loan.
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| 08/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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The company ED Financial has placed two accounts on my credit report since XXXX. I have no knowledge of this account. My student depts were paid when I filed for chapter XXXX in XXXX. I have schedule of all payments made on all creditors. The company refuses to provide any details regarding this account and continues to reflect on my credit report. EDFINANCIAL SVCS Details Account # XXXX Original Creditor - Company Sold - Account Type Education Loan Date Opened XX/XX/XXXX Account Status Open Payment Status Current Status Updated XX/XX/XXXX Usage - Balance {$7000.00} Balance Updated XX/XX/XXXX Original Balance {$2700.00} Monthly Payment - Past Due Amount - Highest Balance - Terms 180 Months Responsibility Individual Your Statement - Comments Student loan - payment deferred Contact Information XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX ( XXXX ) XXXX View All AccountsPreviousNext EDFINANCIAL SVCS Details Account # XXXX Original Creditor - Company Sold - Account Type Education Loan Date Opened XX/XX/XXXX Account Status Open Payment Status Current Status Updated XX/XX/XXXX Usage - Balance {$18000.00} Balance Updated XX/XX/XXXX Original Balance {$9200.00} Monthly Payment - Past Due Amount - Highest Balance - Terms 180 Months Responsibility Individual Your Statement - Comments Student loan - payment deferred Contact Information XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX ( XXXX ) XXXX
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| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made a payment to my account on XX/XX/XXXX in the amount of {$6000.00}. Part of the payment was applied to one of the sub loans as a credit/overpayment in the amount of {$2700.00}.
I need this credit to be applied to the other sub loans on this account. I've called many times starting XX/XX/XXXX and was told it would be taken care of but it's now been over 2 1/2 months since I made the payment. I also wrote a detailed email through the portal but received no response there either.
The first person ( XXXX ) that I spoke to on XX/XX/XXXX stated it would be fixed in 20-25 days. After waiting that period the next person said XXXX filled out the wrong form and they would take care of it on XX/XX/XXXX. Each time I'm told the conversation would be recorded so they have the recordings to listen to and confirm. Today ( XX/XX/23 ) my Dad spoke with XXXX (? ) she started by saying she could issue an emergency refund but it is processed through the Department of Education so she she couldn't say how long it would take. He requested it be applied to the other sub loan and she said that balance was only XXXX. Roughly the difference between the overpayment sub-loan and the subloan with a balance. She told him several times that she couldn't provide him with any proof of this and also could not put him through to a supervisor. Again there is a complete recording of this on file.
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| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I need to make sure EdFinancial received my latest teacher loan forgiveness application and find out what the status is. In XX/XX/2023, I received a message saying my first application was denied because of the date. I called right away and then uploaded and submitted a new corrected application. 10 days later, I called to confirm they received it and they said they couldn't find it. They told me to upload the document again, so I submitted the updated application again. Now it's been over 60 days and I have not received a message/letter accepting or denying my application.
I called on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and the wait time was over 7 hours. There was an option to receive a call back but I never received a call back on any days. I submitted an email request on their website with no response. I attempted to use their chat service online but I get this message each time I try : " We apologize, we are unavailable to take your chat at this time. Please try again at a later time. Thank you, goodbye ''. I called 3x each on XX/XX/XXXX and XX/XX/XXXX but the system is not working- it doesn't ask for any input and goes silent. Please help me speak to someone from EdFinancial so I can get confirmation my application was received and what the status is. I worked in low-income public schools for 5 consecutive years so that I could qualify for this forgiveness.
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| 10/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have federal student loans from attending XXXX XXXX I have a pending Borrowers defense application. I could not log into my account, enroll in XXXXto pay or figure out why my loans are in XXXX.
I waited on hold or had Edfinancial, my loan servicer, call me back ( which didn't always come ) for 4 days. One day for nearly 8 hours of waiting and still never got through. Finally, after getting through, I asked why my loans were put into forbearance when I specifically requested that I did not want forbearance in my Borrowers defense application. The person I spoke to didn't know what borrowers defense was let alone how to pronounce it. I also asked why I couldn't log in to their site. He said it was because of Borrower 's defense. I said I should be able to view my loans and what I owe even if I have a pending Borrowers defense application. I also asked to be able to enroll in autopsy but was denied that as well since I am currently in Forbearance ( but do not want to be! ) By the end of the call after he spoke with a manager, he said after 4 business days my loans would be out of forbearance.
My loans are still in forbearance nearly one month later. I do not have time to wait on hold for hours and hours each day to keep checking on this situation that should have never happened.
I have also file a complaint with the department of education ( studentaid.gov ).
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| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX I called Edfinancial who is my federal studnet loan servicer to request a refund for my payments made durng XX/XX/XXXX. I knew that because of the CARES ACT that i was entitled to a refund. They intially denied my request since I had recenlty paid down the loan. Then a few days later I called again telling the supervisor about the CARES ACT and they still denied me even though that was against the law. On XX/XX/XXXX and XX/XX/XXXX I called my student loan servicer Edinancial to request a refund for my student loan for the third and fourth time and they approved my request but they said it would take up to120 or150 business days to maybe receive my refund. My complaint is that they refused to refund my money back in XXXX of XXXX and they said it would take over 150 busiess days to receive my refund instead of 6 weeks like they did in the past. I found out that I qualify of the XXXX loan forgivness and if they keep me waiting for the 150 buisness days that would put me into XXXX making me miss the opportunity to have some of my student debt forgiven. The amounts I paid in XXXX are {$6000.00} on XX/XX/XXXX, {$1400.00} on XX/XX/XXXX, {$1400.00} on XX/XX/XXXX, and {$6400.00} XX/XX/XXXX. They refused to refund me these amounts in XX/XX/XXXX and now they say it will take over 150 business days forcing me to miss the student loan forigiveness deadline.
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| 10/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2022, I called EdFinancial and submitted a request for a {$10000.00} refund that I am eligible for under the new student loan forgiveness law that was passed. I paid {$10000.00} of loans off during the COVID repayment pause, and therefore I am eligible to receive a refund for those payments I made. On XX/XX/XXXX, EdFinancial said they put in a request with the Department of Education and I should see the refund in my bank account in 6 weeks. I called today ( XX/XX/2022 ) since I still have not received my refund and EdFinancial said that it is still being processed and they can't give me a timeframe with when I will receive my refund nor can they give me a confirmation number of my request. Talking with people in my life who have submitted the same refund request with other loan companies, they said they got their refunds within a month. I'm not sure why EdFinancial is taking so long. They are blaming it in the Department of Education, but other loan companies are not taking this long. I am concerned that my refund is not being processed since they won't give me a confirmation number. Considering their recent security leak where my social security number was hacked, I have little confidence that I will ever get the refund I am eligible for. Please let me know if you need more information from me to help resolve this problem. Thank you for your time
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| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX of XXXX I made a payment of {$20000.00} to my student loan servicer ( EdFinancial ) to fully pay off my student loans. In XXXX I checked my credit report and it still showed loans through EdFinancial with outstanding balances ( total of {$3900.00} ). When I logged into my EdFinancial account there were loans that still showed balances, but there was also a loan that showed a negative balance due - {$3900.00}.
When making payments to EdFinancial the default option is to let them automatically allocate the payment based on either highest amount or highest interest rate. I believe I chose amount, but it should not have affected me as this was a full pay-off.
I attempted twice to email EdFinancial during XXXX, and on the XXXX of XXXX I called their customer service phone number. The estimated wait time was XXXX ( XXXX XXXX and XXXX XXXX ) minutes - over SIX HOURS.
I do not have the time to wait on hold for 6 hours, on a weekday, to tell EdFinancial about a mistake they made.
Interest on federal student loans also resumed starting XX/XX/XXXX, and because my payment was not allocated correctly by EdFinancial, I believe that they are charging interest, hence the higher balance owed than is negative on the overpaid loan.
Along with this EdFinancial changed their website and user system recently, so full payment history and records are not available.
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| 05/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am finishing up a XXXX XXXX, ten years after completing my XXXX XXXX. I financed my education entirely through student loans, but made regular payments on them as much as I could between degrees while I worked full time. My loan company is currently billing me while I am in school and said my first payment is due two days after I graduate. I explained that I am a XXXX XXXX XXXX and not working I plan to immediately find a job after I graduate, but did not expect to be getting bills while I was still in school. I asked what my options were, they give me vague answers only and refer me to deferment options I dont qualify for. They take several days to respond to my emails, its never the same person answering them, and they dont answer all my questions. I want to get everything from them in writing because they have given me false information in the past. I dont know if its legal for them to be billing me while still in school, even if my first payment is due two days after I graduate. I havent even completed my exit counseling yet. I asked if they could defer the billing cycle for just one month, because it would make all the difference to me and none to them, and I made regular payments for years, and they did not answer my question or acknowledge my request. They only give automatic sounding responses to my emails and wont answer my specific questions.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Loan Type : XXXX XXXX XXXX XXXX XXXX : ED Financial Services XXXX : XXXX, TN Grievance : Failure to provide accurate payment history and loan transactions During my loan period, EDFinancial Services switched to operating online platforms. At this time, the company requested that loan borrowers allow for 60 transitional days for account information to be processed and sorted within the updated accounts. The provider confirmed that my account was transferred on XX/XX/2023.
On XX/XX/2023, I requested a full transactional statement reflective of my loan account. This was after the 60-day waiting period. The company responded on XX/XX/2023, for clarification on the request and indicated that requests are taking 30-60 business days to process.
On XX/XX/2023, I clarified the request, and the company only offered my current account balance at the time. Indicating again that the average processing time is 33 business days but could take longer due to high demand.
I have followed up with the company again for the loan transactions statement on : XX/XX/2023 XX/XX/2023 I have yet to receive an updated transaction account, and I believe that my interest payments are being incorrectly managed. I do not feel secure paying for services without accurate transactional statements.
I have recorded and filed all payments on my behalf, but I am unsure how to proceed.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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First I had my loans with Edfinancial and I was not told accurate info about why my loan payments were not going towards my forgiveness loan that I applied for. They also have over 2 hr to 3 hr wait times to speak with someone which is unacceptable. Because they provided inaccurate info to me, I went ahead and paid my loan off because I was tired of dealing with them and did not want to go through yet another servicer. Ed financial received my payment posted on XX/XX/2023. They proceeded to transfer my paid off loan anyway 20 days later. They never returned my money. I have been calling them to say hey you transferred a paid off loan and now the new servicer is asking me to start paying on a loan that should not have been transferred because it was paid off and they are trying to add interest. Ed financial said they are supposed to issue a refund but I am yet to receive it. They told me that it can take up to another 150 days to receive my refund. They have had my money for over 90 days already. They should not be able to do this. They owe me interest on my money and I should not have to pay interest to the new servicer. I need my money ASAP. Not 150 days later. They have had my money for too long already. When were they going to refund me? We're they trying to keep it? Why havent I received my refund yet since I have brought this problem forward?
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I filed a complaint ( XXXX on XX/XX/XXXX ) because my servicer never sent over my XX/XX/XXXX payments to department of treasury when I asked for a refund. They agreed that I would not be responsible for those payments and to credit my account {$4200.00} by XX/XX/XXXX ( they said they needed 30 days ).
On Monday, XX/XX/XXXX and reached out them because they never credited me. The representative I spoke to, told me they actually needed XXXX business days to credit the amount. I said that is fine, but what would happen to the interest that would accrue in the mean time, she assured me I would not be responsible for the interest, since I didn't owe the money. I followed up today, XX/XX/XXXX just to make sure they were on track to zero out my balance by the XX/XX/XXXX - the XXXX business day. I was told that they would put in a request and it would be reviewed in XXXX business days. It takes several hours to get someone on the phone, and I get a different date or response everytime. I had a balance of {$4200.00} before the XX/XX/XXXX. They didn't credit my account for the balance, and now have started adding interest. I want my account balance to be 0, as promised. They continue to miss deadlines and I fear they will try to charge me interest on money I never received and that should have been credited before the interest started again on XX/XX/XXXX.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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Wednesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments after graduating. It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, advantage are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. What's worrying to me is that the application for forgiveness starts in XXXX and edfinancial won't be processing any of these in time for us to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which won't be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX. They didnt even give us an receipts or confirmation emails which is I think is very shady. Therefore, we wont even have anything to prove for forgiveness.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
|
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Hello, On Thursday XX/XX/XXXX, I contacted Edfinancial via phone after receiving the news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments totaling close to XXXX that I made through the payment pause that started in XXXX. I went ahead and asked them to do that but was surprised to find out that the quoted processing time by EdFinancial was a minimum of 150 days.
It seems as though Edfinancial is the only student loan provider who is quoting these ridiculous wait times for their customers. Others student loan management firms are quoting and issuing refunds in the span of 3-8 weeks and anytime I tried to communicate with EdFinancial to get them to elaborate on their process their responses has been ambiguous and vague telling me to reach out to request status updates on my refund. The problem is that I've since reached out to them twice over email and have not gotten a response or a confirmation on my refund status. When I check my account balance, it still reflects the old amount so I am concerned they have not actually requested my refund.
My biggest concern is that the 6 month timeline would mean that I am unable to begin the refund request until the new year, at a time when the money I paid in my student loans would be extremely useful to navigate some recent hardship.
|
| 06/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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I owe XXXX XXXX XXXXXXXX a balance of {$2500.00} dollars as of 2021. I have been notified that I am going to lose my job in the near future as a result of a company merger. I have tried to enroll in other schools to become trained in another skill before I lose my job. I called the XXXX XXXX XXXX to obtain my transcripts and they are withholding them from me. The other schools will not accept unofficial copies of transcripts. I have tried to set up a payment plan with XXXX and ask that they go ahead and release my transcripts and they are refusing to do that as well. I am stuck in a terrible situation. I am getting ready to be unemployed and am unable to further my skills because XXXX will not work with me so I can obtain my transcripts. I do not deny owing the debt and fully intend to repay if I can make payments within my budget. However, they are keeping me from avoiding unemployment by not releasing my transcripts. I do not even want them forwarded to me personally, I just asked that they go to another school and XXXX still will not agree to do so. I tried to complete an official withdraw with XXXX too avoid incurring the debt and was told it was too late to do so. I tried to avoid this situation, my XXXX XXXX XXXX brother was very sick with XXXX at that time and I could not focus on my studies. I had to help my Mother with him at home.
|
| 10/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
About two weeks ago, I was reviewing my credit report and it dropped from XXXX to XXXX. Federal student loans served by Edfinancial are being reported as closed and as separate loans, even though its one loan with different disbursement dates. Edfninacil says its due to different disbursement periods. Iam still in same school and it should not be reported as if I am already out of school.
Also, accounts are reported as closed yet current. This places me as irresponsible individual taking out loans and closing them, when I am not.
I threatened them to go to department of education, and they said, the same info will be given and its no difference.
Resuming, I have an unsubsidized loan which I do not control disbursement dates and each disbursement its being placed as a new loan and reported as such, and accounts as closed.
They said they fixed the closed acct issue but reporting will stay as is.
This is affecting me as if I have too much debt and should not be even reported yet, since this student loans are automatically deferred until 2020, but they even put those notes on my reports, as if I requested deferrment. They also say problem lies with XXXX university which call themselves XXXX global online but I begun with XXXX university and had no choice in this matter. Meanwhile, My score has decreased and affected my credit and life.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I still have yet to receive a response to an contact form inquiry I submitted to Edfinancial Services on XX/XX/XXXX. I have not seen the corrected balance on my account after speaking to a customer service representative. An incorrect balance has been showing on my account as of XX/XX/XXXX. Prior to this date, the amount was correct. My account displays an " adjustment '' of {$8300.00}. This is the exact amount paid from my Federal Employer via check as of XX/XX/XXXX. This adjustment wrongly increased the total current balance, now at {$12000.00}, including interest which has been accruing based on this balance. My most recent payment ( via Employer ; XX/XX/XXXX ) applied to the principal and interest, that would not have accrued at the rate it has been, based off of an incorrect account balance. I have requested Edfinancial Services to adjust my loan balance, as well as recalculate/adjust interest based on the correct total. I reached out on XX/XX/XXXX via a contact form, as well as called numerous times until reaching a customer service representative on XX/XX/XXXX. I was not guaranteed a resolution. I have yet to receive an account adjustment and poor communication from the servicer will not allow me to be notified if my account is ever corrected. I have offered to provide documentation as well as record of previous payment history.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
I have attempted to enroll in auto-pay multiple times via EdFinancial 's online portal and received emails from EdFinancial confirming this ( XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023 ), but my loans are still not enrolled in auto-pay.
In an attempt to resolve this, on XX/XX/2023 I submitted a contact form on EdFinancial 's website ( XXXX XXXX XXXX ) and emailed them at XXXX.
In my message, I explained that I wanted auto-pay enabled, but was running into issues using the online portal. I specified the loans, the amount I want to auto-pay for each loan, and the last 4 digits of the bank account I have on file that I'd like auto-pay to draw from. In my request, I asked them to confirm receipt of my message, as well as confirm when my loans have successfully been enrolled in auto-pay and I am receiving the 0.25 % discount on my loan interest.
Additionally, I asked stated that if I did not hear from them in 10 business days that I would file a complaint with the CFPB.
Those 10 business days have passed and I am submitting this complaint for CFPB review.
I did receive an email from EdFinancial on XX/XX/2023, but that was in response to a different message I sent on XX/XX/2023, to which I followed up to that message with all the information I provided in my message sent on XX/XX/2023, but have not heard back from that reply.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
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I received a bill in the mail XXXX XXXX weekend saying that I had a payment due on XX/XX/XXXX. I withdrew from school on XX/XX/XXXX. I tried calling them for days and was not able to get through to anyone. I requested a call back and each time they called, they immediately hung up on me. I also sent multiple emails that supposedly would be responded to in 4-5 business days. My very first email to EdFinancial on XXXX received a response on XX/XX/XXXX and told me to get the forms from their website and submit them. I am also enrolled at another school. On XX/XX/XXXX, I asked my school to fill out the in school deferment forms. I received those back from the school on XX/XX/XXXX and uploaded them to my account profile the same day. I contacted my school on XX/XX/XXXX and asked if they could send them to EdFinancial also and they faxed the forms. I kept calling EdFinancial and received a call back on XX/XX/XXXX. The person was able to find my forms and said that it was take 10 days to process the paperwork through the system and that it should be done before the first payment was due. I asked to have an email sent to me confirming that we spoke and that they had the paperwork. She said she couldn't do that but that I would receive an email once the paperwork was processed. I logged in today, XX/XX/XXXX, and my account is showing past due.
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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|
My legal first name has been updated on all identification and financial documents, aside from my XXXX loans held by EdFinancial. I have submitted requests for my first name to be updated along with all supporting documents of legal name change for over a year now and the change has yet to be made. I have an email to EdFinancial dated XX/XX/2022 requesting a timeframe for this update to be made as well as their response stating it will take 7-10 business days.
In the XXXX days since this email, my loans or correspondence related to my loans have yet to be updated to show my legal first name. In the over 600 days since my initial request, I have submitted additional requests via EdFinancial 's " inbox/upload documents portal '', called their customer service line, emailed their customer service line, and attempted online chat numerous times to no avail.
In my most recent email requesting attention be paid to this issue, I was told that it would take an unknown period of time to resolve.
I am a transgender individual and I want to emphasize how degrading it is to be made to pay a bill to EdFinancial every month using a name that is no longer accurate ( or legal ). My requests are continually ignored. They have no support for individuals like myself who are simply asking for the most basic respect of being called the correct name.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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On XX/XX/XXXX, I was notified by my student loan servicer, Edfinancial, that my grace period for my student loans was ending and that I would start to make repayments on XX/XX/2023. The problem with all this is that I am enrolled as a university student. Ever since that notification, I was back and forth with my university financial aid office and they gave me information and advice to contact my servicer directly and explain my situation. My financial aid office added that most likely my servicer would want me to fill out an XXXX XXXX XXXX XXXX to then take to my universitys registrar office but it was most important to contact them directly so they know of the error. I have tried via email, phone, and even live service chat over the course of the past several days but no one ever responded. The wait times for phone were astronomically long, going over XXXX hours. At XXXX point I was waiting for XXXX hours to see if an agent would pickup. Email was ignored for the most part and I didnt get a response in roughly XXXX days. Live service had no agents and multiple attempts of getting chat tickets would lead to the same result of there being no agents. XXXX still trying to get in contact with my servicer to tell them of my situation that is most likely a mistake on my servicers end but it has always ended in no contact ever being made.
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| 08/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I received multiple calls from EdFinancial and they never left any message or sent me any written correspondence regarding the reason for the phone calls. They called me on XX/XX/22, XX/XX/22, XX/XX/22, and XX/XX/22.
I did speak to a representative on XX/XX/22 and they informed me they received my IDR application ( I recertified my income as I've been on IDR plans for awhile now ) and suggested I ask them to cancel my application to keep my payment lower. I was hesitant, but was assured that my recertification wasn't due until next year because of the president 's student loan pause. I received written correspondence that we discussed canceling my IDR application. I have no way of seeing what repayment plans I'm on or recertification due dates in EdFinancial 's portal. I'm completely in the dark it's totally unacceptable.
I now show a payment due, but never received a statement. I have included a screen shot of the balance claimed that I owe, the fact that there are zero statements available, and all document received in my inbox to date. I shouldn't have a payment due. The president extended relief. Furthermore, how would I have known since I wasn't provided with the minimum appropriate documentation? I just happened to login.
I believe I'm deliberately being provided with false and misleading information by EdFinancial.
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| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
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EdFinancial has been lying to me and publicly reporting false information about me. I have spoken to EdFinancial at least a dozen times over the past year about this and sent them proofs, but they refuse to do anything about it. They say they have two accounts of mine which are open with balances ; however, they do not. They are also reporting this information to the credit bureaus. During every telephone conversation I've had with EdFinancial, their representatives acknowledge that I do not any open accounts with them and that this should not be happening. They also say they will forward the information to their credit investigations department so it will be updated and that someone will call me back to confirm this. None of this ever happens. I have also disputed these accounts with XXXX, XXXX, and XXXX with hope they will resolve the situation ; however, EdFinancial just keeps telling them the accounts are open with balances. Here is the short history : EdFinancial briefly serviced my loans on behalf of the Dept of Education over a year ago ; however, both my loans were transferred to another loan servicer, XXXX ; and soon after the transfer occurred both my loans were paid off. Both XXXX and the DEPT of Education verify this, but EdFinancial refuses to update their records and correct the information on my credit reports.
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| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XX/XX/2022 Payment Made {$19000.00} XX/XX/2022 Payment Made {$19000.00} I had a total student loan at EdFinacial of {$39000.00}. I paid off {$19000.00} of this on XX/XX/2022 as a bulk payment. Then I made another payment of {$19000.00} of bulk payment on XX/XX/2022 and paid off my entire remaining student loan balance.
On XX/XX/2022 I spoke to a representative at edfinancial and requested {$20000.00} of my balance get refunded back to me and the loan balance be reinstated at edfinancial so that I can apply for the One time Federal Student Loan Debt Relief for {$20000.00} for which applications have already launched. I cant apply until loan balance of {$20000.00} gets updated in edfinancial and XXXX It has been more than 1 month now and I have not received my refund of {$20000.00} and I do not see my balance updated for {$20000.00} on edfinancial and studentaid.gov Side Note : Also the XXXX XXXX page at Login has misleading information provided by edfinancial which says " You will have to wait until the end of next year XXXX XXXX to submit the debt relief application '' XXXX XXXX is the deadline by which to apply for student debt relief application and this is contrary information which states one can only apply after XXXX XXXX. PLEASE ask them to correct this as this can be misleading information for all student borrowers.
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| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I have tried calling Edfinancial four times, and all times I have been on hold for over an hour and had to go to work. I have checked my account, I have sent several emails with no answer, and now I was forced to autopay an amount that was too high, with a higher amount coming out in XXXX. Edfinancial is saying I need to pay XXXX a month, which is higher than my mortgage. I am chronically ill and went back to school to get my XXXX so that I could become a XXXX XXXX XXXXXXXX. Due to my chronic illness, I can only work part-time and will only be paid a fraction of my salary until I get XXXX hours completed in the XXXX XXXX XXXX. I work in a rural town and have mostly XXXX clients, which even lessens my salary more. I am now making less than I made with Social Security. Never did I imagine a payment that would threaten to take everything. I felt somewhat relieved when XXXX XXXX tried to help but offered the XXXX program. When I went to XXXX and applied for the program and it said it would be XXXX a month. I can make this work for now. We were planning on buying a new house and moving so that I have less of a drive, but now we are stuck with spending no money and selling everything to try and make any sort of payment. This company is predatory in not answering the phone and not responding to emails, and not processing the SAVE.
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| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My federal student loan was forgiven, as of XX/XX/XXXX. My EdFinancial account online shows they added {$2300.00} dated XX/XX/XXXX to my account balance, and then show a claim payment dated XX/XX/XXXX of {$3400.00}. My student loan account balance was approximately {$1000.00} in XX/XX/XXXX.
I emailed EdFinancial customer service on XX/XX/XXXX inquiring about a refund of the overage they were paid to close out my account. They responded on XX/XX/XXXX informing me my loan was discharged and to reach out to Federal Student Aid for information about a refund. Further, EdFinancial claimed a refund amount and approval would come from Federal Student Aid.
I contacted Federal Student Aid and received an email from them dated XX/XX/XXXX telling me to contact my loan servicer to inquire about the refund.
I contacted EdFinancial once again on XX/XX/XXXX and XX/XX/XXXX inquiring about the overpayment and refund. I have not received any further follow-up from EdFinancial.
EdFinancial gives a chat feature on their website to contact them for assistance but it doesn't work. I've been on hold for hours trying to speak to somebody and only get a chance to leave a message.
I'd like an explanation on why EdFinancial was paid more than I owed to pay off my student loan and why they won't refund the overage of payments. Thank you.
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| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had 4 student loans with Ed Financial. I have paid two off in full in the last few weeks, and I have two remaining, with a combined balance of $ XXXX.
I went into my account to make another payment and I'm being told " I can not make a payment at this time. You currently have a XXXX $ balance ''. However, when I click on my loan details I still see two loans with a balance that are accruing interest daily. I also have my next loan payment due date of XX/XX/XXXXXXXX that I do not want to miss because of this issue.
I contacted Ed Financial by telephone today XX/XX/XXXX. I was told that because I applied for Borrower Defense, I am not in forbearance and unable to make a payment even if I voluntarily want to. I asked if they can help me fix this, they said no. I asked if I will re re-funded for the interest I accrue for the days I can not make payments, they said they do not know.
I then called Borrower Defense, and they said this is untrue and that I am NOT in forbearance and that I must continue to pay. Furthermore, I'm concerned that I am not going to be able to make a payment online by XX/XX/XXXX, miss my payment deadline and hurt my credit score or get penalized in another way.
I am extremely concerned that I am not able to make payments to my account and I need this to be fixed immediately by Ed Financial
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| 10/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
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EdFinancial refuses to update their files and correct my credit reports. They are reporting XXXX student loan accounts ( with XXXX XXXX XXXX ) as open with a balance, when in reality both accounts have been closed for almost a year and have XXXX balances. I have attempted to resolve this with EdFinancial via postal mail, email, and telephone, but they will not correct the information. During a telephone conversation on XXXX XXXX XXXX, a representative from EdFinancial verified that my account with them was closed. She said they would investigate and correct my information, and that someone from EdFinancial would contact me in XXXX hours. None of this happened. I have also tried to dispute the XXXX incorrect credit report entries with XXXX, XXXX, and XXXX, but all they do is say the information is accurate and to call EdFinancial. Here is a short history of the loans : The co-borrower and I had student consolidation loans transferred to EdFinancial from the Dept of Education, then EdFinancial transferred our loans to XXXX ( at which time EdFinancial closed the accounts in their systems ), our loans at XXXX were completely paid and the accounts closed in XXXX 's systems. The Dept of Education and XXXX have reported the accounts to the credit bureaus as being closed with a XXXX balance. EdFinancial refuses to do this.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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Hi, I have been paying off my student loans throughout the payment pause and finally paid it off two days before Bidens Loan forgiveness announcement.
According to the Federal student aid website, You can get a refund for any payments you make during the payment pause ( XX/XX/XXXX ). I called Edfinancial services this past XX/XX/XXXX, after hearing the Student Debt Relief Plan to request a refund since the payment pause is extended until XX/XX/XXXX, with payments and interest resuming in XX/XX/XXXX.
During the call, the Edfinancial rep said processing time will take XXXX days, which is nearing the payment resuming date. Other loan services such as XXXX XXXX, XXXX, and XXXX are only quoting 3-8 weeks and a few people have seen their loans reinstated. I am a Pell grant recipient and am therefore eligible for the XXXX Loan forgiveness. Also, Edfinancial is not providing a receipt or email confirmation to prove that a refund request is made during the call. I understand the number of calls the company is having and will continue to have during this time but that shouldnt be an excuse to brush people off with vague explanations.
To whoever will be looking through this email, it seems like Edfinancial does not have our best interest here due to the lack of information and for showing insignificance to this issue.
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have paid all of my payments early since the beginning of XXXX. I get notifications that my payments were accepted and get confirmation. Then partial payments are being reversed. I am not getting notification. I have the funds available in my account. I end up paying and repaying the same payments because of continuous payment reversals. I call every time this happens. When I do the representatives say that they see the reversals, but they dont know what happened. I called in XXXX and the representative told me that they didnt know what happened, but theyd turn it in for investigation, and call me back last Thursday XX/XX/XXXX with an answer. I never received a call. I made another payment with yet another reversal. I called and this representative said they talked to their supervisor. When they came back to the phone they said that it was being investigated and they were sorry I was frustrated, but that was all they could do. I paid the rest of my payment early again. I check the Ed financial site, and what do you think happened? The payment was reversed. Now if it says that I have a late payment! This will go on my credit score! This is their fault. It is deceitful and fraudulent. I deserve proper management of my account when I am keeping up my end of the bargain and paying my payments back responsibly.
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for and was approved for the new IDR SAVE program via studentloans.gov. My new payment amount was calculated to be {$480.00}. See attached status screenshot from studentloans.gov.
However, my loan servicer, Edfinancial, is not recognizing the new payment amount. According to my online account, I must pay {$780.00} by XX/XX/2023. This payment is too high. See attached screenshot from Edfinancial showing the incorrect payment amount.
After my IDR was approved by studentloans.gov, Edfinancial sent me a request via U.S. mail in the beginning of XXXX to provide them with income information. I immediately uploaded my proof of income to their website when I received the request. I do not understand why they would send this request via XXXX mail when they have my email address and I have been receiving other emails from them. I also don't know why they would need proof of income again when this was part of my IDR application. In any case, I have received no further communications from Edfinancial since uploading proof of income and the correct payment amount is not being recognized.
I have attempted to email Edfinancial about this issue and have not received a response. I have tried to call Edfinancial but the wait time is always more than one hour and I have not received a call back from Edfinancial.
|
| 10/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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This complaint is regarding EdFinancial in regards to the Cares Act student payment refund made on all federal student loan payments from XX/XX/XXXX. I had to call two times because the first operator was unable to locate my payment history. My federal student loan provider use to be XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX, but then my account was transferred over to EdFinancial. I have all the confirmation numbers and receipts for all my payments, but it took the second operator a while to find my payment history. I requested a refund for all of my student loan payments on XX/XX/XXXX at XXXX XXXX. No confirmation of request for the {$5400.00} amount was sent to me. EdFinancial is giving ranges of 150 business days to a year while other service providers are processing within 4-6 weeks and sometimes within 2 weeks. EdFinancial was fined for misleading consumers and they had a data breach too. I have called two times afterwards to check the status of my refund and they have no information to provide. They keep saying it will take up to 150 business days and each operator says something different. EdFinancial is so disorganized and not providing any status update on the refund request. It has been six weeks already since I made the original request and I still have heard nothing from them.
|
| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I have had MULTIPLE problems getting in contact with EdFinancial. First, I was not able to create an online account to see my actual balance and interest rate until the last week of XXXX, despite receiving a notification to create an online account in XXXX. This prevented me from performing certain financial planning until the last second.
Second, I signed up for auto pay when I finally got access to my account. They failed to implement the change and provide the .25 % discount.
Third, I believe the interest rate is incorrect. I have unsubsidized federal XXXX XXXX that are listed as XXXX XXXX ( they were taken out between XXXX and XXXX ). I believe the correct interest rate is 6.8 %.
Fourth, I submitted a certification to change my income based repayment plan from XXXX to XXXX. I received a letter stating that I must call XXXX to confirm the change. The letter only provided a phone number. I have called numerous times and have been able to speak with them. I have opted for the call back and have not received a call back. They may have attempted to call me once, but I was not able to answer the phone at that moment and they did not leave a voicemail. It is impossible to speak with anyone about my account. I wrote them an email through their website on XX/XX/XXXX and have not received a response.
|
| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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I sent EdFinancial six emails on XX/XX/. The six emails were similar to each other. I have instead received an email today ( XX/XX/XXXX ) designed to waste my time. The insulting letter states your life may have changed since the last time you made a student loan payment, wherein EdFinancial is blaming me by making an anti-science reference to destiny or chaos theory, for what is their own fault in misappropriating the money I have sent them. This is harassment from EdFinancial.
EdFinancial, in my online payment platform, alleges the following loan and these four details : 1-04 Direct Loan - Unsubsidized Loan Status Repayment Estimated Payoff Date XXXXXXXX {$94.00}.
However, I have paid {$70.00} towards this loan. EdFinancial acknowledges receipt of the {$70.00}, but refuses to apply it to this loan. I specified this exact loan group when making a payment. EdFinancial also confirmed that I have the ability to specify a specific loan for payment. I have selected this group for payment as it has the highest interest rate, and paying this group would send the ( alleged ) loan balance for this group down to between {$10.00} ~ {$25.00}, contingent on some other problems.
I have selected Keep getting calls about your loan as I had no way to indicate email harassment in the CFPBs list of options.
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I requested a refund for the payments I made during the pandemic since I am eligible for the one-time {$20000.00} loan forgiveness. I made this request on XX/XX/2022, in the amount of {$4900.00}. The lady I spoke with that day stated they do NOT provide confirmation numbers/emails for the refund requests. I basically have to have faith that the request was made but have no proof of said request.
So, I talked to two representatives today ( XX/XX/2022 ) to confirm that the request was made and to find out how long it will take. The two representatives that I talked to were less than helpful. They were able to tell me the refund request date as well as the amount, but would NOT tell me how long it would take to process the refund. The first representative, XXXX, just said that it is processed according to the Department of Education 's timeline but could not provide that timeline. The second representative, XXXX, told me " We do not have a timeframe. '' How do you not have a timeframe?
The lack of transparency with this company is very alarming and completely unacceptable. Every time I speak to someone they tell me something different and now no one has any answers about the refund processing times. As a service provider, you should be able to at least give an estimated timeframe for the refund.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Tuesday ( XXXX XXXX, XXXX ) I called my student loan servicer, EdFinancial, to receive a refund for student loan payments made during the payment pause. According to XXXX this should be allowed, as they state that " You can get a refund for any payment ( including auto-debit payments ) you make during the payment pause ( beginning XX/XX/XXXX ). Contact your loan servicer to request that your payment be refunded. '' ( XXXX XXXX XXXX XXXX XXXXXXXX ). Over the phone with EdFinancial I was told that they would submit the request, but had absolutely no timeline to give me. They would not tell me if I would receive the refund within weeks, months, or more. This is ridiculous, since other student aid loan servicers are telling people to expect refunds within weeks, or a few months ( many examples confirming this online ). It seems that EdFinancial is the only servicer with no real timeline. I called again on Thursday ( XXXX XXXX, XXXX ) to confirm that the refund was submitted and asked again for a timeline, and I was again told that they had no timeline to give me. The refund is for a large amount of money ( {$8900.00} in total ), and waiting an unspecified amount of time ( months? years? ) to receive it would be completely inappropriate, especially when other servicers are not having this issue.
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to get my teacher loan forgiveness app submitted/ approved by Edfinancial for over 2 months. Throughout the month of XX/XX/XXXX, their upload inbox for the signed application materials would not work and I consistently received error messages, including " The requested URL was rejected. Please contact your administrator. '' Support ID # is XXXX. '' I finally got my application items submitted on XX/XX/XXXX. The inbox said it would take 10 business days to review and I never heard back. I sent a message using their email system on XXXX, XXXX, XX/XX/XXXX, and XX/XX/XXXX and have never heard back. I have tried to call multiple times. One time I was quoted 240 minutes and that I could " request a call back '' - they never called. Today I was quoted 180 minutes, 4 hours and 16 minutes later, they still have not answered the phone and I continue to wait .... I need them to please process/approve my Teacher Loan Forgiveness app. I am eligible for XXXX in loans to be waived due to my 5+ years teaching in a low-income school. Every day that they continue to ignore me, my loan collects interest. Not only do they ignore my TLF application, emails and calls, but they sent me " ecorrespondence '' on XX/XX/XXXXXXXX about my interest and need to repay the loan, with no option to reply...
|
| 09/22/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hello. I noticed on my new credit card that I had an option to check my credit report. I found that it showed I owed {$6500.00} to ED Financial. I have never heard of ED Financial nor did I know anything about this debt. I contacted my parents who advised the only student loans we had were with XXXX XXXX and they were paid off years ago. I started XXXX XXXX in 2016. I contacted my school, Student Aid.gov and ED financial. My school said my school loan debt has been paid off. Student Aid.gov said they show we owe this along with ED Financial. I have never received ANYTHING from ANYONE about this debt. It has been 8 years and I only found out about this from pulling my credit report. This is not right. You can see on my XXXX XXXX that payments were made each month and now paid off. We would have done the same on this loan if I would have know about it. Please help me. If I owe it, I will pay it but I don't feel that I should have any interest accrued since I didn't know about it and no one can provide me with any documents. Why wasn't anything sent to me in 8 years? My parents haven't moved, phone numbers haven't changed! My twin brother XXXX XXXX apparently has the same debt who just received for the first time in the mail something from XXXX. He will be sending the same dispute to you.
|
| 12/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/22 I noticed that my old student loan servicer ( EdFinanical ) and my new student loan servicer ( XXXX ) are both appearing on my credit report. This makes it appear as if I owe double the amount of debt. I owe {$21000.00} in federal student loans and they are appearing twice on my credit report, making it appear as if I owe {$42000.00}. It is impacting my credit score and I was hoping to apply for a mortgage soon. I was informed the switch to a new servicer was taking place in XXXX, EdFinancial stopped reporting anything after XXXX. I was told XXXX would be taking the loans over from EdFinancial, but XXXX now has them.
I contacted the two credit bureaus that show both. XXXX has adjusted the historical data of my loans at EdFinancial, but the record is still in my report. I am awaiting a response from XXXX. XXXX is only showing the EdFinancial loans.
I contacted EdFinancial and I am awaiting a response.
This is a serious issue as the reports show my credit score has gone down by XXXX points during this transfer of loans to a different servicer. Those XXXX points are literally the difference between a " good '' credit rating and an " excellent '' credit rating for me. If this is not corrected, I will not be able to get the best interest rates on a mortgage that I deserve.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial has prevented me from paying my loans and I have been unable to make any sort of contact over the phone with them as their phonelines are programmed to simply hang up due to " high call volumes ''.
I enrolled in autopay on XX/XX/2023 and again on XX/XX/2023.
I have also manually submitted payments which were also made on XX/XX/2023 and XX/XX/2023.
( See attached documents. ) None of the above actions that have been made on my account with edfinancial have been honored despite being sent confirmation emails that the actions were performed. Autopay was never performed and payments were reversed without any notice or explanation.
( Confirmation emails are also attached. ) With this, my interest rate reduction for my enrollment in autopay has not been honored either. Per the terms of my loan my interest has been accruing daily on a greater amount due to the lack of succesfull payments, AND at a higher interest rate than it should due to the auto pay not being honored.
In addition to this I am now showing a missed payment from XX/XX/2023 that was supposed to be automatically pulled with the autopay which still has not been functional.
As it stands I am being forced into greater debt due to what seems to be predatory and malicious noncompliance by Edfinancial Services.
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I put a refund request into EdFinancial on XX/XX/2022 for payments made during the XXXX payment moratorium, based on guidance from the Department of Educations website. During this time I have called EdFinancial multiple times to get a status update on the process and to confirm the amount that will be refunded.
They have never been able to provide me with an amount that is being refunded even though they say that it is processing. About two weeks ago {$190.00} was added back into my account which I assumed signaled the start of the refund process. The amount was odd since I've never made a payment of {$190.00}, my typical payments were {$270.00}. The representatives I spoke to couldn't give me an answer of why the amount was off.
When I asked if a check was noted as being process sine the amount was added back into my account, they told me they couldn't confirm that information. When I asked about how the refunds are being handled they still noted a 4-6 month time period even though the process has started. This amount is much longer than the 72 hour refund window other providers have been offering.
In general there's been a lack of transparency which, from what I've read of other 's experiences, seems to be common with this loan provider and would like to file a complaint.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
For the past 3 weeks Ive emailed this company in detail my issues using the information on their contact section of the website. My issue is that they are requesting me to pay them my loan payment ever since the student loan relief pause went away. Problem is Im still a full time student and have been for theee years nonstop. Thats suppose to be deferred until Im not. Their website says as long as my school updates the national clearing house site with my status their system will update every week from that info and it will stop asking for payments. Its been weeks and still the same and no response after 6 emails to various departments. Ive called during the day and been on hold for an hour but I cant stay on hold all day. Im worried they will repeat this as late to the credit bureaus which hurts me but thats not right cause I shouldnt have a payment to begin with. I need someone to please contact these people and have them do their jobs because this isnt right. I called my school for help which they did but told me all they can do is ensure my full time status was updated to the clearing house site so the loan company will see it and know Im in school now. I have perfect credit and cant afford for this to hurt me nor can I pay this bill because I was not suppose to even have it.
|
| 08/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
As of XX/XX/XXXX, my student loans were completely paid off. During XX/XX/XXXX I was experiencing financial struggles so I decided to request a refund for all the payments I made on my student loan after XXXX a total of {$3100.00}. Upon this request that I made over the phone they told me since I've made all my payments through direct deposit I would get a refund within 3-5 business days to the same bank account. 5 months later XX/XX/XXXX I have not received a direct deposit nor a check in the mail. I have not been contacted by Ed Financials about this issue. I've called many times to resolve this situation. Three months ago I request that they cancel this refund, at this point, I no longer need this money. Since the first day of my request, a balance of {$3100.00} has been shown in my account. Student repayment begins in XXXX and if this issue is not resolved by then I am focused to pay new interest on my balance. This situation is very frustrating because this loan provider never gave me any documentation about this transaction, no confirmation, and no detail on the timeline. I'm left with a lot of unanswered questions and a new debt to clear without warning. If I had known that there would be possibly any issues with requesting my refund I would have never made the request.
|
| 11/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
My student loan servicer is EdFinancial.
I had my loans forgiven in XXXX and got a refund check in XXXX. A week later, I got another check for the same exact amount.
EdFinancial said it was all fine and that " we wouldn't make that kind of mistake ''. I insisted there must be some clerical error, but the woman I spoke with said no, be happy you have the money - go ahead and deposit it.
I hung up and Googled the issue and found out I was not alone in this predicament. Other EdFinancial customers have had their forgiven loans re-opened in the amount of the duplicate check ( that was never cashed ), they were never informed by EdFinancial, and were expected to pay back that amount plus interest.
I called EdFinancial back and a different rep said that it must be a mistake that I got another check and that I should just " return the check to sender ''.
I called the US Treasury to find out what to do with the duplicate check and am waiting to hear back.
I have been checking my account every day to make sure my loans aren't re-opened, but it all sounds very scammy and I wanted to voice my concern.
The reps at EdFinancial do not have a firm understanding for how these refunds are rolling out and couldn't give me an answer on how much I was actually supposed to get back.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I am assisting my dad with managing his Parent Plus Loan that he took out for me and my sibling 's XXXX degrees more than 10 years ago.
My dad 's loan was transferred to EdFinancial Services over the summer. I was able to log into our account as of last week ( XX/XX/XXXX - XXXX, 2023 ) to check how much the repayment will be and when it will be due. We saw that the payment will be {$58.00} and due on XX/XX/XXXX.
As of yesterday, XX/XX/XXXX, we can not access our account on EdFinancial Services. We entered in our information as usual, but it says our account can not be located and the information doesn't match what they have on file.
Our account is now XXXX.
I have tried calling their number to speak to someone but the wait time on XX/XX/XXXX was 159 minutes and the wait time today ( XX/XX/XXXX ) is 110 minutes. I have requested a call back from them but they have not called me back.
I tried using their virtual chat agent service, but that service is also not available right now.
I tried calling their number to just make a payment over the phone, which they advertise you are supposed to be able to do 24/7, but it doesn't give you the option to make a payment when you call. It just forces you to wait.
Their negligence is causing student borrowers to miss payments.
|
| 08/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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In sum and substance, in XXXX to XXXX I attended XXXX XXXX, XXXX XXXX, then XXXX XXXX, the most affordable state schools I could afford under a single parent household. In and around XXXX I paid off my XXXX XXXX XXXX because I had only taken a small loan. But I did not notice that After paying the loan off completely, I incurred a interest for the prior month that totaled {$4.00}. The XXXXXXXX XXXX XXXX system continued to to charge interest on that {$4.00} amount. In XXXX I randomly logged into the student loan portal and noticed the balance of {$27.00} which I immediately paid. As of this date, when I log into XXXX, XXXX, and XXXX they list a total of 4 to 5 Derogatory XXXX XXXX loan accounts, each listing a repeated late payment and derogatory in bright yellow. It's also noted on the credit reports that my student loan information negatively effects my credit. I contacted the federal student loans administration, and was denied a full payment history for my loans, I was only provided with a letter stating my loan is paid off, and the payment history from XXXX when I paid off the {$27.00}. In addition the credit buraus list multiple federal student loans when I only had one account. I have contacted XXXX, XXXX, and XXXX in writing about this in fair and negative information
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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I made payments totaling {$11000.00} during the COVID-19 Student Loan Payment Pause beginning in XX/XX/XXXX. On XX/XX/XXXX I made a phone call to EdFinancial Services to request a refund of all payments I had made after XX/XX/XXXX. I was told that a request for a refund had been submitted, however I was not provided an estimated time for this refund to be processed. I was also told that I would not be receiving any sort of receipt/validation ( via email or any other communication ) that I had submitted a refund request. I was told that I would not be receiving any communication about the status of my request I was told that I would need to contact EdFinancial Services myself to check up on the status of my refund request. I have continued to check my loan account through EdFinancial services weekly, and my loan balance has not been reinstated to what it was before XX/XX/XXXX. I have not received my refund or any communication regarding it. I placed a call again on XX/XX/XXXX and was refused a timeline on when I would be getting my refund. I was once again told that the refund request had been submitted, but nothing has changed. As of today ( XX/XX/XXXX ) my loan balance has not been reinstated and I have not received the refund of {$11000.00} that I requested on XX/XX/XXXX.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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0n XX/XX/22 I submitted a refund from Edfinancial services and I can not get a clear answer as to when that balance will appear on my account.
Per the Federal Student Aid forgiveness program, I am eligible to have monies forgiven since I paid off my account during the XXXX freeze. The first step is getting XXXX refunded to my Edfinancial account. Then I'm supposed to fill out some paperwork through the federal student aid website. That's fine but...
No one at Edfinancial will give me a consistent date ( or even an approximate date ) as to when the amount will show up on my account. I've spoken to multiple representatives and no one will give me a straight answer. Some say two to three weeks, others several months, 150 days. It's all over the place. Also, there is no email confirmation or receipt provided to confirm a refund request. How do I know the refund request has been submitted?
I understand they have a heavy call load. Despite this, other student loan companies are processing refunds in 1 to 2 weeks. I don't want to miss my window to apply for forgiveness. This will have a huge impact on my family and finances. 150 days or several months is way too long and completely unreasonable. Turn around should only be a couple of weeks.
Where is my refund Edfinancial?
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I tried to pay my loan in full online 2 consecutive times, before student loan interest resumed. It would say my payment was pending for about 10 days and then received. Eventually I would check back to see if my loan was XXXX only to then see a payment reversal that was backdated to when I had initially paid it. This happened TWICE, so I called and paid via phone. This time it actually seemed to work, because I could see the balance was taken out of my account. Only to see now 30 days later my ENTIRE balance was allocated to one loan instead of allocated to my other loans according to how much I owe. I now have a notification claiming that I am late in my payments since my payment was not allocated correctly nor was I able to go online and do it myself due to the multiple payment reversals. Trying to get a hold of Edfinancial is impossible. The first time had a wait time of 3 hours, they had the option to hangup, leave my number and someone would call me back. No one did, I am currently on hold with them as I type this and it's been 2 hours and still haven't spoken to anyone. I've also emailed in the meantime ... no response. Absolutely the worse time trying to get ahold of anyone. Meanwhile I accumulate interest the more time it takes to get a hold of these people.
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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My loans were transferred to Edfinancial. I have contacted them on multiple occasions through all communication outlets they offer over the past 3 months without any response. My account is showing an incorrect repayment plan duration of a 10 year repayment and an incorrect monthly payment due amount of over {$900.00}. I SHOULD be showing for the extended payment period- graduated loan repayment plan that I am on with monthly payment of {$340.00}. The company used to have a message that would appear on screen when you submitted an email that it would take 5 business days to respond. Now, there is no timeline provided of any kind of expectation for a response and just has an on screen message stating " higher than normal volume ''. I have read many many different reviews sites with long lists of similar experiences, so I hope that the CFPB is either able to help this company correct these issues or that Edfinancial is shut down/not utilized for government student loan repayment. Loan repayment is difficult enough with the currently arduous process that was supposed to have been improved upon time of repayments. However, the process seems worse, and you aren't even able to reach anyone at the loan servicer to help with the more complicated process that is now in place.
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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I have 8 parent plus loans serviced by EdFinancial. I have received conflicting monthly payment amount due figures.
Given the terrible track record that EdFinancial and other loan servicing companies have, I want to make sure that EdFinancial is charging me the correct amount every month. I have requested from EdFinancial : 1. the formula ( s ) used to calculate my monthly payment 2. the inputs ( actual numbers used ) to calculate my monthly payment 3. the calculation ( inputs applied to formula ) to calculate my monthly payment In short, I have requested EdFinancial to provide the simple step-by step process to how it calculates my monthly payment. I want EdFinancial to show its work.
I have requested this several times via email, but EdFinancial always answers with non-responsive information and a referral to it customer service telephone number. EdFinancial continuing refusal to provide information it can easily access is suspicious. EdFinancial has referred me to the Loan Simulator Tool, but that tool ( as explained on the website ) is only an estimate and should not be relied on for accuracy. Further, referral to the customer service telephone number is tantamount to complete avoidance as this telephone number always has wait times in excess of 200 minutes.
|
| 11/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
This complaint concerns ED Financial 's unwillingness to reapply a payment. On XX/XX/XXXX I made a payment to my ParentPlus loan for {$8500.00}. This was a tuition refund from my daughter 's college because she decided to take a term leave. Therefore, I immediately made the corresponding payment to my ParentPlus loan.
However, EDFinancial misapplied the payment to my other student loans which I have been repaying over an extended ( 20 year ) period since XXXX. I incurred these loans when I was in grad school. I suspect EDFinancial applied the payment to these loans because it had a 4.125 % interest rate versus the 6.31 % ParentPlus loan.
I contacted the servicer on XX/XX/XXXX by phone and by email to request reapplication of the payment into the correct loan group. EDFinancial replied on XX/XX/XXXX asking me to contact the new servicer instead. Unfortunately, I do n't have access to the new servicer yet because my original student loans ( from grad school ) are now under review for the Public Service Forgiveness loan program. I am afraid that if left uncorrected, my loan balance that qualifies for loan forgiveness will be lower by {$8500.00}. Also, I will be left with a ParentPlus loan with a higher interest rate.
I am hoping you can help me in this situation.
|
| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loans are currently serviced by EdFinancial. They are ten year standard loans, and I have not changed my repayment plan from what was defaulted. When interest accrual resumed on student loans in XXXX of 2023, they quoted my monthly payment to be ~ {$1300.00}, a roughly {$300.00} overcharge based on calculations by both EdFinancial and Studentaid.gov. I reached out in XXXX via email regarding this discrepancy, which they acknowledged but did not explain. I was told to wait 7-10 business days for resolution, then 30 business days ; during this time I paid off one of four loans in its entirety. My monthly balance shifted slightly in XXXX, but was still an ~ {$130.00} overcharge. I reached out again ( first by phone, then again by email ) about the continued discrepancy in XXXX, having already made one overcharged payment. They again acknowledge the discrepancy and change my loan balance, but this time it is much lower than my estimated monthly payment. On the statement provided to me regarding this change, they quote my monthly payment as " {$800.00} '' ( this is correct ) and yet in the schedule of payments section have me billed at {$750.00} for the next ten years.
I submitted a complaint to studentaid.gov and have not received any response after two months.
|
| 09/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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In XXXX of XXXX I filed my IDR ( Income Drive Repayment ) renewal even though my loans were in Federal deferral. On XX/XX/XXXX, I received a bill from EDFinancial that was not based on my IDR income, it appeared EDFinancial did not process the previous years IDR renewal application because the loans were in deferral because my new IDR renewal is not until XXXX, EDFinancial is charging me based on income over 2 years old due to their failure to follow IDR Renewal Guidelines.
On XX/XX/XXXX I sent a message through their website : https : //customercareform.edfinancial.com/ it stated I would receive a response in 4-5 business days ; as of XX/XX/XXXX I have not received a response from EDFinancial to properly process my IDR applications.
I attempted to chat with EDFinancial today only to have their chat crash stating it could not connect me. I tried calling EDFinancial and EDFinancial is not properly staffed to handle phone calls as the wait time at XXXX was 428 minutes or 7 hours and 8 minutes to speak to a representative.
So not only is EDFinancial trying to overcharge Student Loan consumers they have made it impossible to resolve the issues by not responding to customer contact forms and having wait times of over 7 hours to reach a customer service agent.
|
| 08/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I sent a message to EdFinancial the week of XX/XX/XXXX to request a refund on a XX/XX/2020 loan payment. I should be within my rights to have that amount refunded since it was made during the forbearance period. I sent my message through EdFinancial 's online help portal. I received no confirmation that I sent the message. I checked my spam, trash, and all my inboxes. I called EdFinancial today, XX/XX/XXXX, to request a refund again. I was told the deadline to request a refund was XX/XX/XXXX. I can not find any public notice that the last day to request a refund was XX/XX/XXXX. When I called today, the EdFinancial representative said they would need my email requesting a refund, sent last week, to help me. I have no proof of this email, since their system never sends a confirmation. I just sent them another email, requesting that they send me proof of receipt, and I have not gotten any response in my inbox. I have a screen recording of myself sending the message through the portal and I have attached it. I suspect the lack of confirmation of a message is by-design, as their help portal does not allow you to log into your account when you submit help-it always takes you to a logged out page such that no record of contacting help exists within your account.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund of all payments on XX/XX/XXXX ( totaling {$16000.00} ) from EdFinancial made towards my student loan during the payment pause initiated in XX/XX/XXXX. The agent I spoke with informed me it would take at least 150 business days to a full year to receive my refund and have my student loan balance reinstated. Other service providers are processing refunds and reinstating loan balances within 4-6 weeks and sometimes within 2 weeks. I need my loan balance reinstated and refund ASAP for forgiveness eligibility. I was also never given any official confirmation from EdFinancial regarding my refund request. I've called multiple times requesting a confirmation letter for my records, but have been told " they don't do that. '' EdFinancial has a history of mistreating its borrowers as they were fined by the Consumer Financial Protection Bureau in XX/XX/XXXX and also breached sensitive borrower data in XX/XX/XXXX. Please hold them accountable and help me get my refund and loan balance reinstated.
I need my loan balance reinstated and refund as soon as possible for loan forgiveness eligibility. Given the current economic climate it is unacceptable for EdFinancial to take such an extreme amount of time to issue refunds and reinstate loan balances.
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I applied for the XXXX plan well in advance of my recertification date around XX/XX/2023. XXXX XXXX stated my servicer ( edfinancial ) has processed the application and will reach out to me for next steps. I got nothing for two weeks and then they didnt email me but I had to look every single day until their website inbox requested tax information. I submitted and they requested an undefined amount of payment to exit my XXXX plan. So I paid {$50.00} and it didnt work. So I called over the course of a month trying to get to them with XXXX minute wait times and waiting for call backs and only got one call back. I was informed my application was declined in that call and hadnt been emailed once about it prior. My {$50.00} went straight to interest and did nothing for me ( Ive accrued over {$2000.00} since interest has started again ). The worker had me apply again over the phone and processed a {$5.00} payment to exit my XXXX plan and start my XXXX plan. She stated it should update and that it will be in there on the portal. Its been a week and Im not seeing the change to the XXXX plan. Im working full time, I cant keep waiting 3+ hours in the phone to be then automatically be forced to wait for a callback. I need edfinancial to fix my repayment plan ASAP!!
|
| 02/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/2022 Payment Made {$19000.00} XX/XX/2022 Payment Made {$19000.00} My EdFinancial student loan account shows incorrect balance ( fradulent charges ) of {$39000.00}. I paid off {$19000.00} of this on XX/XX/2022 as a bulk payment. Then I made another payment of {$19000.00} of bulk payment on XX/XX/2022 and paid off my entire student loan balance of {$39000.00}. It should show XXXX balance.
I have attached proof of the payments made during those days.
Recently end of last year before my overseas trip i requested only XXXX balance to be put in for student loan forgiveness application. {$19000.00} was put in balance and was told refund check was attempted to be sent to me and was returned back to them. Then once back from overseas vacation. I did not receive any refund check in my mail since I was overseas and had mail stopped. I told edfinancial dont send refund check to me instead clear my XXXX balance from my account internally. They said ok and said finance team will fix it immediately. Now when i login and check I see {$39000.00} balance of fradulent charges in my edfinancial account.
Please resolve this as soon as possible. I do not want any interest to accumulate at any point for these fradulent charges and want this entire balance cleared.
|
| 09/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I applied for XXXX ( XXXX XXXX XXXX ) XX/XX/2023 because my XXXX sent me an outlandish bill of $ XXXX that was due even though I have been on XXXX XXXX XXXX decades and never said I wanted to leave the program. I received XXXX emails all summer saying my account was being XXXX and that I would receive an email once the transfer was completed. I never received the email but yet I was billed for over $ XXXX even though my payments have always been XXXX on XXXX XXXX I tried to log into my account at Edfinancial and still could not. I then went to XXXX and applied for XXXX and according to their records my XXXX received my XXXX XXXX ago. I emailed my XXXX a XXXX XXXX ago and never received a response. I sent another email XXXX and probably wont get help with that either. I can't pay XXXX in XXXX and don't know why I am being billed for such an outlandish amount and they will not respond or XXXX my account. This XXXX payment is causing XXXX XXXX XXXX and they're not XXXX my account, processing my application for XXXX, nor emailing me and telling me what's going on. Please help me. I qualify for XXXX ( XXXX XXXX XXXX ), have always qualified for XXXX, and sending me a bill for $ XXXX is almost intentionally meant to cause XXXX XXXX yet I can't get any help.
|
| 11/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I paid off my student loans during 2020 in full {$3600.00}. I learned that I was eligible to request a refund for this amount due to laws surrounding student loan payments made during the COVID-19 pandemic. I of course also learned that I would be eligible for Biden 's student loan debt forgiveness which was since been blocked- but that is besides the point.
I requested a refund in the hope that I would eventually also receive debt forgiveness. Edfinancial said they were processing the request and I have periodically checked in on the process. Most recently I saw that my balance on my account had increased from {$0.00} to {$3600.00} and that they have reported this balance to all of the credit bureaus. I have not received a refund for the balance. They are claiming that I have a {$3600.00} balance but I have not received a single penny from EdFinancial or any indication that money is coming any time soon. I have corresponded with them and received blanket scripted answers regarding the student loan forgiveness program. This is an entirely different situation separate from forgiveness. This is regarding the refund aspect. They are currently fraudulently claiming I have the full balance on my account despite me not having received any form of refund.
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
The payment they determined for my ICR plan does not match the description of how the ICR payments are determined. When I manually calculate my payment using documents from the department of education, it shows that my payment amount would be around XXXX. My manual calculation matches what studentaid.gov says my payment would be. My standard repayment was XXXX. The document says you take that number times your income percentage factor. The XXXX document says my percentage factor would be XXXX resulting in a payment of XXXX. The OR statement of the calculation shows that 20 % of my discretionary income is higher than that amount. The description says they are to use the lesser of the two. Instead they are telling me I will make 8 payments at XXXX a month and then XXXX payments at XXXX a month. They can not explain to me why there are 8 payments at a higher amount. Im due to re-certify my income in 8 months and it sounds like the payment would then just change back to XXXX again instead of ever getting to the XXXX. I dont see anything to explain why I would make a higher payment for 8 months. That higher payment of XXXX doesnt even match the 20 % of my discretionary income which is the OR statement.
This is the document I reference.
XXXX XXXX XXXX
|
| 09/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying for several weeks to get in touch with Ed Financial regarding my loan ( which first payment is due XX/XX/23 ) I have sent them messages and have also called with a wait time of 360 minutes several times. I entered my phone number to keep my place in line and have someone call me back and I only received one call back and when I answered they hung up. I have done this multiple times and have never received a call back since. I have some questions as I was supposed to have a grace period of 6 months after my son graduated ( graduated in XXXX ) which should make my first payment due in XXXX not XXXX. I have completed an application for direct consolidation of my loans. I have not hear anything back on my application.
While typing this I just received a call from Ed Financial at XXXX XXXX I answered the call and said hello and nobody said anything and then I was disconnected.
I have read several reviews with the same complaints from people stating they have not received any calls back from Ed Financial.
I have questions as I am new to the student loan process and the lack of communication with Ed Financial is discomforting.
Something needs to be done in order for people to obtain the answers they are looking for.
Thank you.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I called EdFinancial on XXXX 2022 and asked that all payments made during the Covid pause be refunded to my account. The representative told me it would be 21 days to process the refund. I asked for a confirmation number, or email to track the status, she stated it couldnt be provided to me. She stated I would have to call periodically to check on the status. I called again on XXXX 2022 and the representative informed me it would be a minimum of 150 days to refund the money I paid when student loans were in Covid forbearance. She stated she couldnt provide me with a confirmation email, and didnt know if the refund would be sent back to me by mail or through direct deposit. Per the CARES Act, I can request a refund of money I paid during a period when I wasnt obligated to pay it. The timeline of this refund is unsubstantiated, as well as the confirmation of the refund application itself. EdFinanciaXXXX has had several reports of similar cases with other students, wherein the tracking of their refunds is impossible. Other financial lenders are reporting 4-6 weeks of return processing, yet EdFinancial is the only lender whose processing time is 5 months at minimum. Id like the money returned in a timely manner and an update of the refund processing.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Due to President Biden 's recent announcement of XXXX loan forgiveness, and the pause in payments due to to XXXX, I was requesting a refund with EdFinancial services. On XX/XX/XXXX, I requested a refund of payments made during the COVID relief period, and was advised that a refund was submitted though they couldn't email me confirmation of this.
It has been about 2 weeks and my account hasn't been updated to reflect my loans being reinstated, while also not informing me about the refund. EdFinancial is quoting me 150 days to receive the refund, whereas they make almost no mention as to when the account would reflect the loans being reinstated. Other loan service providers such as XXXX, XXXX, XXXX XXXX, are quoting 6-8 weeks to receive the refund and their accounts are being reflecting with the update within days of the request being submitted.
I would like my account to reflect the loans being reinstated, while also having a better timeline on when the refund would process to my bank account. If it's 150 days, why can't my account atleast be updated to reflect the loans? The application for forgiveness is open in XXXX and I can't file said application due to there being no update on my account. Transparency needs to be met from EdFinancial.
|
| 09/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I began the process of applying for the SAVE plan via studentaid.gov at least 2 months prior to the repayment begin date of XX/XX/23. As of XX/XX/23, they still have not completed the request. I submitted at least 2 applications via studentaid.gov and 1 through Edfinancial 's website. They kept denying my application incorrectly stating I needed updated proof of income ( I both gave the access to my tax return via the IRS process AND uploaded my '22 return on their website ) and they said I had to call and request to be removed from IBR and make a {$5.00} payment. This is an unnecessary burden b/c the studentaid.gov site allows you to request to be removed from IBR and pay a reduced pay forb payment of {$5.00}. It took a complaint to FSA to get them to process the app ( amazingly enough, they did have what they needed to process after all ) but, of course, they did it wrong. They used a household size of 2 instead of 4 as indicated on allll my applications and tax returns. So I told them to reprocess, which they have yet to do and the due date is a week away. These companies are not equipped to service these loans. I already caught them adding on {$43.00} in interest which took escalated complaints to FSA to get them to understand and resolve.
|
| 02/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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I notice several month ago i had a student loan being reported on my credit report by XXXX XXXX. I sent out a validation letter and after 30 days it was still being reported and never was validated. I contacted them and was informed the debt was transferred to EDFinancial, after i got in contact with them, i explained my situations and told them by law it must be removed as it was not my debt and they were give 30 days to validate and never did. So the representitive asked for my address to confirm, and the address they had on file was not mine. After the fact, they began using the information to report on my credit reports without my authorization which is a clear violation of my rights. I sent out be certified mail a letter requesting a proper consumer investigation on the matter as described under the Fair Credit Reporting Act US 15 1681a section 3 ( e ) which stating interviews must be conducted which friends, neighbors, and associated who may have knowledge of the assumed debt. I have contacted all the people i am familiar with and no interviews have been conducted and the debt is still being reported although no efforts has been made in regards to my request for a proper consumer investigation which are clearly within my consumer rights.
|
| 10/09/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
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I contacted XXXX because they continue to report incorrect information about XXXX old loan accounts I had with EdFinancial. I disputed these inquiries ( with documented proofs ) using XXXXXXXX XXXX online dispute form, and was contacted about a week later saying XXXX resolved the dispute. However, when I logged-in to see the resolution, all XXXX did was leave me a note saying that the EdFinancial information was correct. When I originally submitted the dispute with XXXX, I informed them that I had already attempted to resolve this issue with EdFinancial but EdFinancial still had not removed the incorrect information, nor have they done anything else to correct the error. The last time EdFinancial updated my file with XXXX was almost XXXX XXXX ago - and since then EdFinancial has closed my accounts, transferred my accounts to another company, XXXX, and at XXXX my accounts were completely paid and closed. I submitted all this information to EdFinancial and XXXX but they will not correct these errors in my credit reporting file. XXXX has updated my files with the credit reporting agencies to reflect all this information, so I don't know why EdFinancial refuses to correct my information and why XXXX refuses to update the EdFinancial information.
|
| 07/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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EdFinncial complaint On XX/XX/2023, I attempted to make a {$100.00} payment towards interest on one of my two EdFinancial student loans. In the Auto Allocate page, I marked that I wanted {$100.00} to be applied to Loan XXXX XXXX XXXX ( XXXX ).
On the next screen ( XXXX ), EdFinancial changed the amount to {$53.00} from {$100.00}. There was no way to go back and XXXX ) change the amount to what was entered, and XXXX ) to change the amount to what was entered.
EdFinancials third payment preview screen ( XXXX ) also showed the EdFinancial changed payment amount of {$53.00} instead of the {$100.00}.
In attempting the payment of {$100.00} again to be applied to my loan XXXX XXXX XXXX, I was able to specify {$100.00} to be applied to that exact loan ( XXXX ).
However, EdFinancial changed the payment split between the loans. Now, EdFinancial was keeping the payment of {$100.00} but forced the split between two loans ( XXXX ). XXXX XXXX XXXXXXXX XXXX does not have any interest owed.
EdFinancial did take the second payment as {$100.00}, instead of {$53.00} from the first payment ( XXXX ). EdFinancial failed in having an account holder be able to pay specific amounts to specific loans in the amount specified by the account holder ( XXXX ).
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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With student loan forgiveness no longer in deferment, my first payment was due XX/XX/XXXX. Ive made repeated attempts to make the payment with Edfinancial, but they keep reversing the payments without any explanation. Here is the series of events : -On XX/XX/XXXX I made a payment of {$170.00} XXXX XX/XX/XXXX the payment was reversed -On XX/XX/XXXX I tried again to make the payment of {$170.00} XXXX XX/XX/XXXX {$170.00} was listed as a write-up -On XX/XX/XXXX I made a payment of {$370.00} because my account was saying I was past the due date -On XX/XX/XXXX the payment is reversed I just tried again to pay the {$370.00} my account is saying I owe, but am worried it will just be reversed again. There is no reason these payments should be reversed, it doesnt appear Edfinancial as even tried to take the money from my checking account. I tried to call Edfinancials customer service number on XX/XX/XXXX to get this problem sorted, but was put in a call back list by the automated system and am still waiting for a call back as of XX/XX/XXXX. What is going on? I just want make my payment. I read online that many other people have been experiencing this issue and it was recommended that I file a complaint with CFPB. Hopefully you can help me. Thanks!
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I paid off all my student loans during the forbearance period while they where with XXXX. XXXX transferred all federal student loan accounts to EDFinancial sometime late XXXX. I want a refund for payments made during the forbearance period but EDFinancial claims they can not find any of my information despite being listed in FASFA.gov as my loan provider. This is what I've tried : I called a month ago on XX/XX/XXXX to ask why I couldn't set up an account on EDFinancial, was told none of my information was found, that a support ticket was initiated, and that I would be called back within two or three business days. I received no call. I called XXXX that day as well to check that EDFinancial should have my information despite my loans being paid off and they confirmed this would be the case and that they no longer have my information. I sent an email to EDFinancial around late XX/XX/XXXX and received no response. I chatted with an agent via their new chat feature XX/XX/XXXX. The agent told they me would submit a request to look for my information but could give no case number for the incident or updates. They suggested I reach out via chat again to check in but seemed to have no record of my previous attempts to find my account information.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My loan ( which was forgiven under XXXXXXXX XXXX XXXXXXXX ) was transferred to Ed Financials. Starting this summer, I started to call to see where my case was in terms of forgiveness. I had been given the run around until I spoke with one agent who told me that the loan would be fully discharged in early XX/XX/XXXX. As of today, I had not heard anything from Ed Financials. I have been calling for over two weeks and leaving a call back number. I finally had someone return my call only to tell me that she could not find my loan in the system, although it's still on my credit report. The call kept getting dropped, she returned call two times. I was told a supervisor would call me back - as of today, I have not heard from a supervisor. I ended up calling XXXX XXXX XXXX. I was able to get an agent who told me that he could see what was going on with my case. He told me that my loan was finally discharged on XX/XX/XXXX. It could take up to a month to reflect on my credit ; however, I am still waiting on my refund from payment I've made. I attempted to call Ed Financials again. The wait times are from XXXX to over XXXX minutes. As of today, I still have not received a call back. I would like to know the status of my refund and get a call back!
|
| 10/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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|
XXXX ; Has Fraudulent activity and Incorrect information. Also XXXX has denied me access to credit report since XXXX!
Identity theft and freezes have been exhausted over 9 years now yet my credit report score and file is inaccessible to me, my credit report and score severely inaccurate incomplete information as well as Fraudulent activity and accounts are the reason XXXX XXXX XXXX XXXX etc me XXXX lock and illegally have locked me out of my credit report file since as early XXXX.
Each Bureau for Credit Score and Reports have made no evidence of protection for me and I have multiple years of out dated and aged student loans as debt and nothing else. Yet for 10+ years now 520-580 at best us associated with my identity and USA social security number. I'm outraged Beyond Critical conditions in my life Irreversible hardships onset of unsalvageable damage that affected my children and I. Physically XXXX emotionally devasted from lack of professionalism protection and the XXXX process and procedures per each major bureau terms of service and privacy policy facilitating this. Please excuse my brevity of the prerequisite for this discussion. Collectively couldn't case file as disputes I have to continue discovering discussion about this.
|
| 10/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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I contacted XXXX because they continue to report incorrect information about 2 old loan accounts I had with EdFinancial. I disputed these inquiries ( with documented proofs ) using XXXX 's online dispute form, and was contacted about a week later saying XXXX resolved the dispute. However, when I logged-in to see the resolution, all XXXX did was leave me a note saying that the EdFinancial information was correct. When I originally submitted the dispute with XXXX, I informed them that I had already attempted to resolve this issue with EdFinancial but EdFinancial still had not removed the incorrect information, nor have they done anything else to correct the error. The last time EdFinancial updated my file with XXXX was almost 1 year ago - and since that time, EdFinancial has closed my accounts, transferred my accounts to another company, XXXX, and at XXXX my accounts were completely paid and closed. I submitted all this information to EdFinancial and XXXX but they will not correct these errors in my credit reporting file. XXXX has updated my files with the credit reporting agencies to reflect all this information, so I don't know why EdFinancial refuses to correct my information and why XXXX refuses to update the EdFinancial information.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
ED Financial will not process my student loan payment. I have been trying to pay my student loans in full since XX/XX/23. ED financial will show that my payment is processing, and then successful. It shows a {$0.00} loan balance. Then, a few days later, it shows a " payment reversal '' but with no explanation. My bank says nothing is wrong, nothing should be preventing the payment from going through.
Our bank account information is correct.
I have more than sufficient funds to pay off my loans.
Our bank has confirmed that it's nothing on their end.
Meanwhile, interest continues to accrue. I've now tried paying twice and both times ED Financial has reversed the payment for no reason. It has been approximately 17 days without success.
I can not get ahold of ED financial to fix the problem. Their chat function isn't " available. '' Their phone lines don't work. It told me to expect to wait on hold for 300 minutes ( 5 hours ). I just want to pay my loans and stop accruing interest.
I know plenty of others are experiencing the same issue. ED Financial won't answer their calls, provide information, or allow us to pay off loans. I can't reach anyone at ED Financial. It is unfair and has cost me hundreds of extra dollars in interest.
|
| 11/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been on 8 separate phone calls with Different EdFinancial customer service people and have been trying for over 3 weeks to paid the unpaid accrued interest on two loans. First o tried with using my credit card, they told me they only accept debt.
I moved the funds to my checking and called back. Then I was told they need my banking information and I gave that, which they did not entry correctly and funds were trying to be removed from my saving. This processes happened twice, each time with me calling back. This last time over the phone I removed all banking info from my online account which they had placed two different accounts, one checking and one saving. I removed all the info and re-entered banking info myself. While on the phone the customer service person told me the payment I have been trying to apply to the unpaid accrued instead did not get allocated correctly and now I have a call back request in for a second time to speak with a supervisor and the customer service person told me they are having issue with the allocation on loans and IT is aware of the problem. He put in a request for accounting to fix the allocation issue.
So at this point I have no confidence in EdFinancial in handling payments on student loans.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX, I contacted Edfinancial and requested a refund on my XXXX dollar lump sum payment I made on XX/XX/XXXX that I am entitled to through the CARES Act. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. On top of this, the phone representative stated that it will take another 150 days after the refund is processed for the balance to be reflected in my bank account, so I am looking at potentially a full year until I receive my money I am legally entitled to.
It seems as though edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. This disparity shows a clear lack of respect from edfinancial and perhaps even malintent to try to push refunds until after the payment freeze.
Not only is edfinancial taking significantly longer to process refunds than other servicers, but they also refuse to send any verification that the refund is being processed and I have no emails or anything to know if they even filed it.
|
| 10/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Loan Provider : EdFinancial Services XX/XX/XXXX : Requested student loan refunds for payments provided during COVID loan forbearance period during phone conversation with customer service. During call, refund request has been submitted, with no timeline provided on refund processing time.
XX/XX/XXXX : Received confirmation regarding loan refund request confirming date of request, however no timeline or expectations on when refund will be provided.
XX/XX/XXXX : Called customer service to follow up and requested update on the processing time for refund request ; no answer was provided.
Requested the following payments made : XX/XX/XXXX : {$500.00} ( paid to XXXX XXXX XXXX XXXX XXXX ) * XX/XX/XXXX : {$500.00} ( paid to XXXX XXXX XXXX XXXX XXXX ) * XX/XX/XXXX : {$500.00} ( paid to Edfinancial ) XX/XX/XXXX : {$300.00} ( paid to Edfinancial ) XX/XX/XXXX : {$400.00} ( paid to Edfinancial ) XX/XX/XXXX : {$500.00} ( paid to Edfinancial ) XX/XX/XXXX : {$500.00} ( paid to Edfinancial ) XX/XX/XXXX : {$500.00} ( paid to Edfinancial ) Total : {$3700.00} *My federal loans were initially serviced by XXXX XXXX XXXX XXXX XXXX XXXX XXXX & XXXX ), before being transferred to my current student loan servicer, Edfinancial , effective XX/XX/XXXX.
|
| 09/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Prior to attending a certificate program that allowed me to defer my loans, my monthly payments were {$550.00}.
I just finished my program and when I set up XXXX to make sure my payment would be made electronically every month, I noticed that the payment amount was only {$490.00} and some change.
There was no explanation. I was never informed. This would result in greater interest being charged over the life of the loan. A lot more interest. This seems unethical at best and is most certainly deceptive.
Further, when I previously had XXXX set up, it would only charge the amount I authorized. But now the form implies the amount can change. Since I can't negotiate the terms, this seems problematic at best.
Finally, I was forced to accept the terms and conditions with no ability to negotiate those terms. Since I don't have a choice in repaying my loans, to be forced to agree to terms and conditions seems yes you guessed it problematic ( proper punctuation omitted on purpose for effect ).
I have spent years dealing with student loan lenders. It never gets better. It only gets worse. At the very least I should have had a choice in the lower payment amount and been informed of the consequences.
Thank you for your assistance.
|
| 02/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX XXXX College employee XXXX XXXX spit in my face ON XX/XX/2019. I called Human Resources and went to the XXXX XXXX Police Department. XXXX XXXX XXXX sent me a harassing letter to my post office box stating I can not step foot on campus. How can I step foot on Campus went I was never a student at XXXX XXXX College?
Ed Financial told me to submit police reports the reports are inaccurate account of what happened XXXX XXXX the office that XXXX XXXX brought up to the XXXX County Board of Social Services building where I was applying for XXXX XXXX and housing at the State of NJ office. I turned my back towards my cousin XXXX XXXX and me other cousin XXXX XXXX had the Drug officer XXXX XXXX. Escort me out of the building. I didn't do anything illegal. I just left the building on my own free will.
XXXX County Police Department XXXX XXXX XXXX XXXX, Nj XXXX ( XXXX ) XXXX Im still being harrassed by my XXXX XXXX, XXXX XXXX at XXXX County Board of Social SERVICES XXXX XXXX XXXX XXXX, NJ XXXX.
I took XXXX XXXX to court in XX/XX/2019 the Judge XXXX and the XXXX County Prosecutors office stated she did spit in my face I was in the wrong court. Everything is being recorded in XXXX XXXX XXXX Municipal Court. A scamming city XXXX, Nj.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2022, I learned that XXXX and its subsidiary EdFinancial, had a data breach between XX/XX/2022 and XX/XX/2022. On XX/XX/2022, I called EdFinancial and customer service was unable to determine if my data with EdFinancial was breached and/or stolen. I strongly believe my information, including but not limited to, my name, my address ( es ), and my social security number, were compromised and stolen. On XX/XX/2022, my name, address, and social security number was used to open numerous money accounts ( checking accounts, prepaid debit cards, wire and ACH transfers ). This activity occurred for several days. These incidents were reported to the FTC and CFPB and local law enforcement. No communication has been received from XXXX and/or EdFinancial on the data breach.
On XX/XX/2022, I received a letter from the CFPB stating " some of the information provided suggests that someone other than you may have submitted the complaint without identifying themselves. '' This letter is in reference to complaint XXXX. This was me. EdFinancial, through their Customer Service, has not been able to provide information about my identity theft from their failure between XX/XX/XXXX and XX/XX/2022. My account with EdFinanciaXXXX is XXXX.
|
| 08/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
EdFinancial notified that they were going to be migrating my account and loans to a new online portal, with all migration being completed by XX/XX/XXXX, and that I would be required to make a new online account with this new portal. I have not received any notification from them that there would be any delay past this date.
It is now XX/XX/XXXX, and I am unable to make a new account for the new online portal. I am able to log into my old portal, but my loan balance there is " XXXX '' and the payment history indicates that the loan has been transferred to a different account, which I can not access. This transaction is dated XX/XX/XXXX, meaning that EdFinancial has had over TWO weeks to ensure that I can log into my new portal account, yet I am unable to do so. I tried to rectify this by calling them, but the representative I spoke to said that it could take up to FOUR, and that it could be delayed even FURTHER than that. They could not provide me with any information about what would happen to interest on loans if the migration delay went past XX/XX/XXXX, when interest on loans resumes. Additionally, the email notification sent to me stated that it would only take two weeks to create the new account in the new portal.
|
| 08/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
I called Edfinancial services today XX/XX/2022 and asked for my loan refund for the payments that I made during the pandemic pause. I was told that this refund would take up too XXXX year to processes. That is a deceptive practice to not refund so that I will still owe them money after Biden 's loan forgiveness if they finally get around to refunding the money. This is intentional on their part to to try to get additional monies to their company. The other major student loan servicers have given customers a XXXX week window for the refund. I am due XXXX for the Bidens cancelation program as I have Pell Grants.My current loan after making all forbearance payments is approximately XXXX. I have made payments for the entire time of forbearance.I have researched the large number of complaints against this organization and the lawsuits, including the XXXX XXXX dollar suit filed by CFPB due to lying to consumers and engaging in deceptive information. I want my payments that I paid during forbearance to by refunded within the proper time frame to allow me to have the amount added to my loan so I may receive my full loan cancelation amount. Their are many complaints online regarding this same issue I am having with Ed Financial.
|
| 09/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I received an email on XX/XX/23 informing me that my loans had been transferred to EdFinancial and that my account was ready to use. However, I was unable to login. On XX/XX/23, I received an email telling me my original transfer date of XX/XX/23 had changed and I would be notified at a later date once the transfer had happened. I attempted to call the company because I wanted to make a large payment and needed to know my principal balance. I was unable to talk to anyone. On XX/XX/23, I received an email saying that effective XX/XX/23, my loans would be transferred to a new servicing system. I again was unable to reach anyone by calling ( extremely long wait times ). On XX/XX/23, I was able to make an account on their website but was not seeing up-to-date income-based repayment information. I was STILL unable to talk to anyone. On Monday, XX/XX/23, I attempted to login and am now seeing none of my loans. I see an error that my loans will be moved to a new servicing system. I have since been unable to log into my account to view my loans and have been unable to reach customer service. I AM FURIOUS! Interest began accruing at the beginning of this month and I can not pay down my principal! I dont even know what it is!!!
|
| 03/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am currently on an Income Based repayment plan with Edfinancial. Every year, they reject my application and i am forced to place my loans on deferment.
This year, I tried filling out the online ibr renewal form and their website said that I am ineligible for IBR renewal. Clearly this is false information.
This year, I faxed my tax returns along with my application and I have proof that the fax was sent. I received a rejection notice approximately 18 days later. When I called they stated that they did not receive my tax returns.
A previous rejection occurred because created a new ibr renewal form and said that I could not use the one from the department of education. However, they did not notify me of the new form until my application was rejected.
Las year they rejected me based on another small technicality.
When I first applied for ibr, approximately six years ago, I was not aware that my loan had been transferred from the department of education to edfinanical. They stated that they never received my loan application.
I presume they do this so that they may add my student loan interest to the principal. Clearly they are trying to mislead student borrowers and are making the renewal process unduly difficult.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made multiple payments to Ed financial that came out of my bank account and my loan balances are not updated or are partially updated.
Most recently I made a payment on Friday XX/XX/23 for {$250.00} divided between 5 loans. The amount came out of my bank account on XX/XX/23. The updated balance only removed {$100.00} and when I looked at the break down of the payments only two payments of {$25.00} dollars came out of two loans. Interest amount remained the same. So there is XXXX dollars missing.
XX/XX/23 I had {$25.00} payment removed from my account with no difference to my balance to a loan that is without interest.
XX/XX/23. I had a {$50.00} payment removed from my account which also did not change my balance or interest and some are from my interest free loans.
I make weekly payments, most without problems until recently. Due to this my interest amounts are inaccurate and is accruing interest based on a larger owe amount instead of a lower balance.
I did attempt an email with no response. The online chat with the agent has been unavailable. Calling the toll free number has been a hassle with over XXXX minute wait time. There is an option to have a call back to which I have yet to receive a call back.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I use XXXX XXXX which handles my employer match contributions to my student loans. Prior to XX/XX/22, I already paid off my EdFinancial Services account in full. On XX/XX/22, XXXX sent a check of {$730.00} EdFinancial as a mistake even though their website says " payment made to XXXX account ending in XXXX ''. On XX/XX/22, I contacted XXXX, and according to the customer service representative, the check could not be cancelled because it was marked " processed '' by EdFinancial. Therefore, I'm not able to use the {$730.00} to pay to the correct loan servicer, XXXX. Immediately after, I contacted EdFinancial customer service, but they said that the check was not posted to my account or balance ( see the screenshot of my EdFinancial account balance -- there's no mention of the {$730.00} check ). They said they will start an investigation, but there is no way for me to keep track of the investigation other than to call back. The EdFinancial customer service agent also implied that there is an extremely long wait time, and no expected turnaround time in mind. It is highly suspicious that EdFinancial received a check nearly 2 months ago, and they haven't sent it back or posted a negative balance to my XXXX account.
|
| 11/13/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Previously a student with XXXXXXXX XXXX XXXX XXXX XXXX XXXX enrolled in XXXX XXXX XXXX XXXX XXXX the school lost accreditation, discontinued courses, and no longer offered a degree program. I contacted the Department of Education ( loan carrier ) and they filed a suit against XXXX to have accreditation revoked. Accreditation issues were a longstanding issue with school and has been communicated since 2008 which Dept of ED/Higher Education of Learning placed them on probation and later revoked accreditation again. Students had no acknowledgment of these issues until the bill was created. I contacted the Dept of Ed to dispute the amount balance, which should be XXXX XXXX but never agreed, could not produce accurate information from the school or come to a fair agreement. I filed numerous applications to later be informed by staff, we never received your application. On a couple of occasions and now recently on pending status. Because, of the count attempts to fix the loan amount and the court documents finding the school incompetent to render services.I am filing a complaint to ask for assistance with this matter so I can address my credit, buy a house and avoid higher interest rates and larger down-payments.
|
| 09/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
The original amount estimated for my monthly payments to EdFinancial Services was XXXX dollars a month with a term of 118 months a few days prior to the end of the national emergency forbearance. I made a request for an income driven repayment plan for Public Service Loan Forgiveness and was quoted an amount of XXXX dollars a month for the 120 payments need to qualify for PSLF. The current amount due as of the end of forbearance is XXXX dollars and the loan term is now 11 months according to the information given to me online. This amount makes zero sense and I did not agree to it anywhere. Attempts to contact the company are met with wait times of 7-8+ hours and promises to call back after XXXX but no calls back have been made. I have since made a consolidation request with the education department to turn these 4 loans with the balance of XXXX dollars into a single loan that would be qualifying for PSLF through an IDR with a difference servicer ( XXXX ) and do not wish to be stuck with this interest or the bad marks on my credit for not paying an exorbitant amount on a ridiculous term that does not adhere to the standard or extended payment terms for the amount I owe according to the Education Department.
|
| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I received an email from EdFinancial on XX/XX/23 saying that they were going to be moving my account to a new system on XX/XX/23. It stated that in two weeks I would be able to create a login in their new system. I then called after two weeks and was told " Oh, it actually is going to take 30 days now ''. It's now XX/XX/23, approximately 42 days since my loans were wiped out of the old system and I still have no way to create this new account and pay my bill. I try to call EdFinancial when I get off work and I'm put on hold until they close and no one answers. I try to use their online chat while I'm at work, and it says it's unavailable. I need to talk to someone there to, at the very least, figure out how to send them a check or something. They sent me the address to mail checks to the first time I talked to them but there is no info on who to make the check out to, what information needs to be included if any, etc. I'm not sending a check for that amount of money through the mail without knowing that I am 100 % doing it correctly. I am very frustrated and just want to be able to pay my loans. I don't feel like that is too much to ask and this whole system migration has been a nigthmare to say the least.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My employer has sent two checks to EdFinancial to assist with student loan repayment. The first check was issued on XX/XX/2023 for {$3500.00}. The second check was issued for {$870.00} on XX/XX/2023. BOTH CHECK HAVE BEEN DEPOSITED. NEITHER CHECK HAS BEEN CREDITED TO MY ACCOUNT.
I have called many times. EdFinancial has a phone queue longer than 500 minutes and often does not return the call at all. I have only ever been able to speak to one representative who claimed I " have to wait ''. It has now been nearly 60 days from the first payment. They have lost these checks. They are not investigating. They are not crediting my account. They refuse to help at all. I have no mechanism to hold EdFinancial accountable and they are STEALING loan payments. This is unacceptable.
In addition to lost payments. EdFinancial is DOUBLE CHARGING my autopay personal bank account. I signed up for auto-pay on XX/XX/2023. EdFinancial then charged my account a second time on XX/XX/2023. When I called to inquire they claim to not have received either payment and refused to reverse the UNAUTHORIZED second charge on my account for {$450.00}. EdFinancial is STEALING MONEY. They never credited my loan account with these payments.
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am a XX/XX/XXXX XXXX so my interest on my loan started accruing in XX/XX/XXXX. I created my edfinancial account on XX/XX/XXXX in attempts to pay off some of my loan. At this point I already had {$35.00} of interest accrued. I attempted to pay {$2000.00} on XX/XX/XXXX. The status was pending and then stated it was received. I looked in my bank account and nothing was removed. I then checked back into my edfinancial account and the payment was reversed back into my account. I then tried to do the same thing and pay {$2000.00} on XXXX and the same process occurred again. I tried to call Monday XX/XX/XXXX in attempts to speak to someone about this and they said the wait time was over 2 hours. Reluctantly I tried to pay off the entirety of my one loan which is an unsubsidized direct loan ( {$2000.00} ) on XXXX and this was also reversed back into my account. I am getting very frustrated as theres already an increase of {$12.00} in interest from the first time I tried to pay my loan to now. It seems really convenient that the company keeps reversing my payments so that my loan can keep accruing more interest. This seems very illegal to me and Id like to have no further issues with paying my student loans off.
|
| 12/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Servicing for my student loan has gone to Ed Financial. I have made some payments even though payments have been suspended and interest has been suspended. I try to budget each month and have been tracking my balance for all my debt. I felt that my payments had not been properly applied and went online to view my monthly statement. My balance on XX/XX/2022 was {$26.00}, XXXX. I made a payment of {$110.00}. My balance today, XX/XX/2022 is {$26000.00}, so the balance only changed by a dollar?. I could not view statements and had elected for paperless statements in the past. I called Ed Financial today, XX/XX/2022 to ask about the payments and try and get statement or payment information. The online payment does not show previous balance only the payment made. I was informed by XXXX with Ed Financial, that they do not send statements right now because of the payment suspension. I believe there is a regulation that if you make a payment, a statement has to be generated. I could be wrong, but if this is the case, then Ed Financial needs to be made aware of this so that they can follow Regulation. I will now have to wait 29 business days to receive my payment history breakdown via email. This is not acceptable.
|
| 08/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Yesterday I reached out to Edfinancial about receiving a refund for student loan payments made after XX/XX/2020, per the CARES act. They did work relatively efficiently to put the refund in process but quoted an extremely long timeframe for receiving the refund. They initially quoted 50-100 days, then within the same phone call quoted 60-120 days, and later quoted 150 days. This LONG time frame is an outlier among other loan service providers which I heard time frames of 30-60 days. They are also unable to provide confirmation of a refund being initiated even though the refund process has been in effect for quite some time. Its not a new system and not having a confirmation email sent about the refund being initiated is definitely another step away from transparency with the customer.
Given Bidens new student loan forgiveness announcement made recently, we the students, would like to have a more open transparency about the refund process and when the loans are expected to hit our accounts so that we may attempt to qualify for the loan forgiveness, but as I mentioned, Edfinancial provided an outlier of an estimate among service providers. 150 days. I believe this to be the ultimate lack of transparency.
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I submitted my IDR application XX/XX/, according to studentaid.gov, EdFinancial received my paperwork on XX/XX/. On XXXX, I submitted a form through the contact us section of their website asking for a follow up. This was after I was on hold for 2 hours and the line was disconnected before I could speak to a representative. On XX/XX/ I was able to get connected to a representative that stated I needed to wait 20 business days but that they had everything they needed from me. On XX/XX/ I received an email response to my contact us submission advising to wait 22 business days. On XX/XX/ I followed up, as that had been 35 business days from XX/XX/. They never replied to this follow up. I called again spoke to XXXX on XX/XX/, who advised that my application was incomplete. He completed it with me over the phone and advised me to make {$10.00} payments, ignoring what the EdFinancial website stated was due. Today is XXXX and EdFinancials website is still reflecting my payment amount as incorrect and I am past due. I am hoping that I will be able to get this resolved for find a solution through the CFPB. There were more phone calls, longer wait times, and no call backs but I didnt record the dates for those.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hi, On XX/XX/26, Ive requested through through phone call a refund on my student loan payments that Ive made during the pandemic forbearance period. I had also requested a refund through email earlier in the month, but I was not receiving a response, hence I requested through phone call as well despite long hold times. I havent received a form of confirmation of refund request through email, letter or account messaging. I was also never given the payment amount that would be reinstated through the refund nor reasoning as to why the request for refund would take more than 150 days to send to XXXX when other institutions do it within a week, which is the most concerning. It appears they have also not processed requests from others that were submitted nearly 6 months ago with no explanation as to why. With no confirmation number and no explanation or insight into processing times, processing steps, and no payment history amount confirmed for the refund, along with the all of the above, I am concerned about the current practices with EdFinancial and how they are handling my federal student loan balance and if they have genuinely submitted my refund request of my forbearance payments.
Thank you, XXXX XXXX
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, EdFinancial cashed a XXXX dollar check I had sent them to pay off/be put towards XXXX loans. My first loan was from XXXX and amounted to XXXX. My second loan was from XXXX and amounted in {$13000.00}. I sent explicit instructions for the loan from XXXX to be paid off and then the rest of the amount to be applied to the loan from XXXX, ideally before interest restarted. Instead of doing this, EdFinancial applied the whole check to the first loan, which now has a balance of XXXX. Clearly this is not correct, and I have called EdFinancial at least XXXX times, sent them numerous emails, and attempted to use the chat with a representative function ( which has never worked ) in the last several weeks. None of these avenues have ever resulted in reaching a representative or being contacted back. At this point, I am not really sure what to do because I have wasted hours trying to get this resolved. EdFinacial has essentially stolen XXXX from me and is keeping it hostage somewhere without applying to my other loan. Any help in either getting this money sent back to me so I can write them another check or getting the money applied correctly would be more than appreciated. Thank you for your time.
|
| 08/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Payment made on XX/XX/2023 to EdFinancial and was paid to two of the loans but wanted the payment to be put towards a different loan. Called and requested that they change and representative said it would be XXXX days and called back on day XXXX ( XX/XX/2023 ) and that representative said XXXX business so to call back in a couple days. Called back in XXXX business days on XX/XX/XXXX and that representative said to could be up to 3 months. Needed this paid to get a mortgage and explained to him the situation. He then put the reallocation of money onto emergency status and said it typically takes XXXX business to go through. Have been calling about updates and all I get is they have the form but nobody has acted upon the request. They will not give me the form in writing or through email so I can show the mortgage company and will not give anymore updates on how long this will be taking. I have to wait on hold for upwards of XXXX min for them to take to me and do not get any answers or updates. Should have never happened or the first two times I called in they should have let me know that it would be longer so that I would know and be able to appropriately respond and figure out my mortgage information.
|
| 03/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was on a standard repayment plan and applied for an income driven repayment plan on XX/XX/19. I completed the initial application through FSA.gov and then submitted my pay stubs and the rest of a paper application to Edfinancial, my student loan servicer, as required. I requested I be put into whatever income driven plan I qualified for, NOT forbearance. I received a message on XX/XX/19 that my income driven repayment request was approved. However, today, XX/XX//19 I checked my account, and instead of an income driven plan, they have put my loans into forbearance, which is a terrible outcome for me and absolutely not what I requested. I understand this is a common issue with student loan servicers and I did everything I could to avoid this outcome by following the directions I was given, and it still happened. I have sent a message to customer service via Edfinancial 's website as there is no phone customer service on the weekend, and am submitting this complaint not in the hopes this issue is rectified as soon as possible.
Every day this continues is another day that interest is going to be capitalized on my original balances, and I am worse off than just staying in the standard repayment plan.
|
| 01/08/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The following Student loan accounts are reporting late and therefore showing negative on my XXXX REPORT. XXXX and XXXX have updated and corrected the items. It has gone past the time that was stated for the information to be updated. Some were updated but TWO are still reporting negatively.
1.ED Financial XXXX Original Creditor - Company Sold - Account Type Education Loan Date Opened XX/XX/XXXX Account Status Closed Payment Status Account transferred to another office Status Updated XX/XX/XXXX Usage - Balance - Balance Updated XX/XX/XXXX Original Balance {$4300.00} 2. ED FINANCIAL XXXX Original Creditor - Company Sold - Account Type Education Loan Date Opened XX/XX/XXXX Account Status Closed Payment Status Account transferred to another office Status Updated XX/XX/XXXX Usage - Balance - Balance Updated XX/XX/XXXX Original Balance {$4200.00} Monthly Payment - Past Due Amount - Highest Balance - Terms 116 Months Responsibility Individual Your Statement - Comments Account closed due to transfer or refinance XX/XX/XXXX THROUGH XX/XX/XXXX IS REPORTING PAST DUE. THESE ACCOUNTS WERE IN DEFERMENT DURING THE TIME AND HAVE BEEN CONFIRMED BY LETTER THAT WAS SENT TO ME. BUT ACCOUNTS HAVE NOT BEEN UPDATED YET.
|
| 09/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
I am trying to get forgiveness my loans are well over XXXX XXXX XXXX. I filed bankruptcy because the balances were so high and was told to consolidate and apply for XXXX which I did before XXXX. Payment amount was still more than I could afford than and even more now.. I spoke to the new servicer in XXXX and was told I would be able to make monthly payment of around $ XXXX and would received information in the mail regarding this. For past few months I have tried to log on the site and was unable to due system changes/upgrades. On Friday of last week I received a email stating that my loans would resume and the monthly payment amount would be $ XXXX. Of course I can not afford that amount. The following day ( Saturday ) I received 2 additional emails stating that I was past due and that payments of two different amounts was past due as of XX/XX/XXXX. Monday morning first thing I called and received a recording that the wait times were extremely long ( XXXX XXXX XXXX ). I left information for a callback 2 days later I received a callback but was quickly disconnect. So I called again and same message wait time ( XXXX + hours ) Left information for a callback and as of today have not received a call.
|
| 06/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I was denied for teacher loan forgiveness the first time because I applied in XXXX of my XXXX year. So I applied again 4 years later, I was never notified I had to call EDFINANCIAL to find out it was because they did not read the application completely to see that I taught 7 years at one school and was at a new school for the last 2 years. The agent resubmitted and it wasnt until I called them again 6 months later that I found out I was denied for filling out the wrong line on the application. During this 6 months of non communication, my credit score fail 100 points because I thought I was in forbearance awaiting a decision on my loan forgiveness. Although the dates were corrected this did not help the fact that my credit score fail for 8 months and it effected my financial portfolio. I recently applied again and was denied because I was told that I had an OUTSTANDING loan before XX/XX/1998, which is incorrect because I was a XXXX at that time. I asked to speak to a manager and was told he was the only manager I could speak to. Edfinacial need to be investigated, most of all the complaints are the same, and customers financial portfolios should not be left to the hands of customer service agents.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I applied for an IDR through studentaid.gov last month at the end of XXXX. I was told by studentaid.gov that my application was processed successfully and to expect payments around {$140.00} a month, with payments starting on XX/XX/2023. My loan provider, EdFinancial, has never corresponded with me to let me know that they received my application for IDR, and on their site there is no information to suggest that they have received or are processing my IDR request.
On EdFinancials site all I see is that I have to pay almost {$800.00} on XX/XX/XXXX, which I can not do ( hence my need for an income-based plan and not the standard 10-year plan ). I've called Edfinancial 3 times since last week and have been given wait times exceeding 600 minutes. Twice the calls just dropped after about 3 hours.
I've left my phone number to be called back since last Thursday and have not received any calls from them. I feel very scared. I can not make these {$800.00} payments and I can not get in contact with anyone at EdFinancial. This feels like negligence and incompetence and I hope that filing a complaint here will do even the smallest of things for me and my situation.
Thank you for your time and attention.
|
| 01/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Older American |
|
Most recently : XX/XX/2013 Misinformation by phone caused me to be taken off the Graduated Extended Payment Plan of which I had 3 more years until full forgiveness and placed on an IBR plan with a payment that was more than double my previous payment. No disclosure of the increase payment or change of plan was provided for me to make a choice. Over a long series of letters, I find that I can not make the payment they require or obtain full time employment to meet the payment so I am being forced into default. I am nearing XXXX years old, have XXXX for 4 months. I have limited income that is not expected to improve, no savings, little equity. I do n't even go to a hair dresser or out to eat at a restaurant. I 've worked most of my life as a XXXX, have a current credit score of XXXX, but they will break every aspect of my ability to make purchases or even get healthy care loans for the rest of my life. I wo n't even be able to XXXX because the XXXX pay into the governmet retiremt systems, and they will garnish my gross amount of my social security check before taxes and medical premiums are deducted. I have tons of evidence of their lies and misrepresentations and would gladly share those with you.
|
| 09/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid my student loans in full on XX/XX/XXXX and everything was fine until my payment was reversed. The reversal only showed up on my account on Saturday, XX/XX/, conveniently when their offices are closed. I know 100 % that the bank information I entered was correct because the funds were removed on my account. Interest was charged to my account for each day after XX/XX/, despite having paid it in full on this day and no information being available to me regarding the situation so that I even *could* correct it. Now theyre back and unavailable to me until tomorrow, XX/XX/, so I cant repay it to avoid interest even if I wanted to. This has happened to thousands of others, not just myself. I believe EdFinancial is purposely reversing these payments in order to gain extra interest from each borrower. The wait time in order to receive assistance over the phone has been upwards of two hours for those who were able to call, and for others like myself, we cant call the offices at all. We just have to continue accruing interest on a loan weve already paid because EdFinancial wont help us. They are deliberately attempting to make more money off of us by leading myself and many others in circles.
|
| 07/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX My accounts with Edfinancial have been closed and paid in full as a XXXXXXXX XXXX XXXX and total XXXX XXXX since XX/XX/2022. I have never been late or missed any payments with Edfinancial. I have numerous letters from Edfinancial stating this fact.
I have had over a dozen phone conversations with Edfinancial regarding getting my credit reporting updated since XX/XX/2022, in reference to correcting reporting to all three credit bureaus to indicate that this is fully paid off with a zero balance, closed and all payments on time. Instead of my credit bureaus being corrected, all three credit bureaus are receiving incorrect information from Edfinancial ( for the second month in a row ) stating that I am XXXX days late with XXXX missed payments and very high balances on both Edfinancial accounts which are closed. This has severely impacted my financial status from being able to conduct financial transactions to possibly impacting my credit with any current creditors.
I am requesting that all three credit bureaus be corrected to show I am in good standing and on time with no late or missed payments and that the balances with both Edfinancial accounts are closed and zeroed out.
|
| 09/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a {$20000.00} payment to EdFinancial to start paying down my current XXXX school loans. They took the money out of my account but only applied around {$4500.00} to one of my two XXXX school loans. The rest of the money has not been applied and mysteriously disappeared. Not only that. They deleted the place where it would show in " recent payments '' .I do have a screenshot of the recent payment before they deleted it. I also have a screenshot of the money being taken out of my bank in a bank statement as well as a screenshot of a payment confirmation that EdFinancial sent me through email with a payment confirmation number. They have basically stolen {$15000.00} from me at this point because they have not provided me insight as to why {$15000.00} out of my {$20000.00} payment towards my XXXX loans went missing. I have tried emailing them as well as calling them with ZERO answers. I would appreciate some help with this issue and if there is any more information needed from my end, I am open and willing to provide that information. I appreciate your time and am hoping you can help me get this situated because {$15000.00} is not a small amount of money to go missing in thin air.
|
| 03/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I received my email from the US Dept. of Ed Borrower Defense regarding XXXX % discharge of my student loans. The email said to contact the servicer to make sure your address is correct for any potential refunds. I called them 5 times today. Their phone system is in such bad shape, that they all sounded like they were on a space ship on XXXX XXXX and XXXXXXXX XXXX! I told them this several times. I heard every 2 to 5 words because the phone was so bad. None of them were able to fix it. So apparently it's a company problem. Why don't they just shut down their phone system???? Good grief! I tried to get a supervisor too to see if that was an issue on their phone too. Never got one because I couldn't understand anything any of them were saying. One Rep named XXXX, repeated my SS # out loud, when I got angry with her for not being security minded or well trained, she decided to hang up the phone! Glad I got her name! This is likely the worst company I've ever had to deal with regarding my student loans! XXXX XXXX was way better, more professional. This company is absolutely pathetic! My fingers are crossed that I do not have to deal with them going forward when this discharge is taken care of.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial keeps reversing my student loan payment every time I attempt to make a payment. They don't notify me when they reverse my payment, nor do they give me any reason as to why it is reversed. On my bank account, it appears that they never even attempted to take out money at all ( I continually check and there's never any mention on my bank account about a pending payment to Edfinancial. Nothing at all ), even though it says " processing '' on Edfinancial. When I attempt to call them to ask the wait times are 4+ hours and you can't get a hold of anybody. And their call line is only available weekdays 9-5, which is when most people are working, so most people having this problem wouldn't be able to wait that long on the phone. I select the " have somebody give you a call back '' option but they never, ever call me back. And there's no option on their website to pay another way ( like pay-by-phone, etc ), so I really just have no way to make my monthly payment in spite of multiple attempts on my end. Meanwhile interest is still accruing. It's messed up and it still has not been resolved. And yes, i've verified that all my bank and contact info is correct and accurate on Edfinancial.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Friday, XX/XX/XXXX, I contacted Edfinancial after receiving news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken back when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for the XXXX in forgiveness. Throughout the pandemic I paid almost XXXX XXXX XXXX payments.
What's worrying me is that the application for forgiveness starts soon and Edfinancial won't be processing any of these in time for me to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which won't be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX.
Edfinancial can not send out confirmation emails or anything to prove that they indeed did send in our request. Seeing other people 's loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that Edfinancial does not have our best interests at heart.
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have tried to activate auto-pay on my EdFinancial account 5 times on : XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023. Each time I have submitted it, I have received an email stating the request has been received, and that the request will be processed in the next few days.
Only after calling EdFinancial 's support phone number on XX/XX/2023 was I told that there was an " exception '' on every auto-pay request I have submitted, and that it needed to be manually reviewed. I was told that it could take up to 3 months to manually review the request. Also, since I submitted multiple requests, each request would reset that timer, meaning I will need to wait 90 days from XX/XX/2023 rather than from the first request I submitted in XXXX.
At no point in the last 5 months was I aware of this exception. In that time, I have not been given the interest rate reduction required after setting up auto-pay and, as I thought auto-pay was already active on my account, I have been late on a payment. This is clearly an attempt at confusing and slow rolling student loan borrowers so they can continue to harvest the 0.25 % interest rate for months after receiving an auto-pay request.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Earlier this year, my loan servicer EdFinancial switched to a new online platform. I have received several e-mails informing me that my account and loans had been transferred to the new platform, and inviting me to register. However, I have been unable to do so. For unknown reasons, when I have attempted to register and login to my new account, I consistently get an error message.
I have contacted customer support multiple times and worked with different agents, who have been unable to explain or rectify the problem. One even passed me on to their XXXX, who was also unable to help and could not suggest how to resolve the issue.
This means that my only method of paying my student loan ( as I live outside the country ) is to pay via 'online chat ' with a live agent, which is time consuming as each agent insists on trying to fix the above problem prior to accepting the payment, despite me explaining nothing has worked thus far. There are also times, like the last week, where online live chat has been unavailable and I have not been able to make an online payment.
Of course I am concerned about not being able to make timely payments because of issues which appear to be on their end.
|
| 09/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XXXX. Department of Education website indicates for Unsubsidized Single Consolidation loan : no payment due and no due date, XXXX $ total to be paid, placed in forbearance by Department of Education, with Loan forgiveness is to be granted XX/XX/XXXX as part of SAVE program full implementation including Deferment and Forbearance periods covering 20-25 years.
2. Ed Financial notes for the single consolidation loan that program is in IDR-but 10 years of payments are due, 120 payments of {$3400.00} each month, ending in XXXX. XXXX XXXX : " Repayment schedule : IDR. Your first monthly payment is due on XX/XX/XXXX. Monthly Payment Amount : {$3400.00} '' 3. Ed Financial earlier established a payment due date in XXXX and XXXX and payments were submitted for both months, along with 38 months worth of payments at {$16.00} per payment aimed at reducing interest charges.
4. Ed Financial has to publish information and follow procedures and directives consistent with Dept of Education website and guidelines and not publish payment due dates and time frames for loan repayments which were never agreed to or approved by the Department of Education, along with selected amounts of their own choosing.
|
| 11/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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Hi, I called EdFinancial on XX/XX/14 to request a refund of {$20000.00} as I received Pell grants in the past so I believe I would qualify for the full Biden-Harris forgiveness amount.
The agent said they put the request through, but I havent seen any requests or updates made on my account at EdFinancial or StudentAid.gov. Im upset because others were able to receive refunds and then loan forgiveness before the program was put on hold due to Republican challenges.
I cant get an answer from EdFinancial as to whether or not I will receive the refund, or even a timeline of WHEN I will find out if the refund would be approved or not. Ive called to check on the refund 3 times now, and they basically say the same thing which is basically nothing!
Even if the Biden-Harris debt relief program never goes through, I still need the refund due to not having a job currently. I used most of my XXXX money to pay off the {$80000.00} loan, and now wish I feel like I did myself no favors by doing the right thing! All I need is an answer or reasonable timeline regarding the refund, so I can plan my financial life. Theres no reason why EdFinancial keeps giving non-answers!
Please help!
XXXX XXXX
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have made 4 separate calls to Ed Financial starting on XX/XX/2022 regarding a refund of payments made during the pandemic. The first two calls I was told it would be 150 days minimum to process the refund. On the third call I was told it wouldnt take 150 days and that 90 days was the maximum. On the 4th call I was told it wouldn't be automatically refunded.
On the 4th call I also had to press multiple times for the customer service agent to provide me with my original request date. This along with a constant refusal or inability to provide email confirmation that a request was submitted is crazy to me. This level of delivery of inconsistent and unverifiable information is something I have never experienced in 13 years as a borrower or 8 years in financial services.
On top of this, I am seeing online that every other service provider is able to provide a reasonable time line for loan reinstatement and refund, while it is required to submit a complaint before any movement occurs for Ed Financial.
I would like to see my balance reinstated and the payments refunded in a timely fashion, not a nebulous and unconfirmed 120 day then 150 day, then 90 and then automatic time frame.
|
| 08/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loan servicer is EdFinancial. Earlier this year they changed from one system to a new one. After I followed the instructions to create an account in the new system and waited for the transfer to complete, I found my loan balances to be much higher than they were before. I'm now unable to access historical information on either the old system or the new. Statements are gone. Interest rate information is gone. I emailed them via their contact us form 3 times and only received a response once asking me to upload payment information. I did that and never heard back. I was finally able to get a phone number to reach them. The representative said she would open a ticket to get me copies of all my statements and request an account review to verify the payment totals. She also advised me that she saw nothing wrong with my account and I would have to prove that I made more payments via bank statements if I believed it was wrong. She said it would take up to two weeks for the statements and account review to be handled, and even insisted that point when I said I'd give them a month since they always take longer than they say. It's been over a month with no word from them whatsoever.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I refinanced my loan just a few months ago. Refinance was to start in XXXX. I JUST received my bill with my payment information on XX/XX/XXXX ; the letter was dated XX/XX/XXXX. I am online only on bills, so there should have been no delay in receiving this explanation of my refinance.
Last month, I attempted to pay my student loans, as I do every month. However, it had my balance as {$0.00} and nothing due ( refinance came through ). I didn't make a payment without knowing if my account information would change or what more information I needed. Then, I received a notice from the DOE that I missed a payment, which, of course, is inaccurate as far as I could tell. Now, the letter I just received today said my first payment under refinance was due XX/XX/XXXXXXXX The website still has my amount due as {$0.00} and my balance as {$0.00}. Additionally, there is still no reduction given to all XXXX XXXX students. That last, however, I am unsure if it is the problem of the service provider or the DOE.
My service provider is EDFinancial. Not only are their communications late and inaccurate, but navigating their website to find even the most basic information is more than a pain.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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I recently graduated from XXXX schooling in XX/XX/XXXX and my correct deferment date should be XX/XX/XXXX. I originally reached out to EDFinancial Services on XX/XX/XXXX through email, to address that my deferment date was incorrect. I received no response or email back. I then placed 2 calls on XX/XX/XXXX and received a callback later that day. Unfortunately I missed the call and placed myself on the callback list again on XX/XX/XXXX but never received a callback. I called today XX/XX/XXXX at XXXX and talked to a representative around XXXX pm. I explained to her that I recently graduated in XX/XX/XXXX and my correct deferment date should be XX/XX/XXXX like my other loans. The representative disagreed and claimed that I was below half-time in XX/XX/XXXX. This information is false and upon further investigation my enrollment records state that I was in fact full-time during the XXXX school year. The representative claimed that there was nothing they could do and I would have to pay the loan this month. I have already uploaded my enrollment verification, but the representative asked me to email the records to them and believe that the service provider is behaving fraudulently.
|
| 09/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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Hello, I'm a current student enrolled in a XXXX college. I had a student loan in XXXX and I decided to pay it back when I thought interests would rise back up at the end of the month of XX/XX/XXXX. I wanted to make a payment ahead of time so I did. I made it a payment of {$1500.00} to my student loan provider Edfinancial and they processed it on XX/XX/XXXX. Two days later, President Joe Biden made the announcement that all federal loans would be cancelled. I know I qualify for the forgiveness because I definitely make less than XXXX a year. I haven't reached out to Edfinancial yet just waiting for next updated news on the situation as well as the forgiveness. However, from everywhere I look, they have been telling other customers they give it back within 150 business days or they make a request and they call back and they say they haven't made a request in the first place. I don't like dealing with unhelpful customer service, it's the worst! Someone suggested I should make a complaint and that's what I'm doing. From the sound of things, they should have a better customer service representation, and they should update people on correct and accurate information about a refund.
|
| 09/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In the month of XXXX, I sent 3 different emails and made one call to customer service to inquire as to why my loan payment had not been recalculated under the rules of the XXXX payment plan in effect beginning XX/XX/XXXX - specifically, the increase in the XXXX exclusion percentage from 150 % to 225 % - as is stated on the XXXX website. I have been in the REPAY payment plan since prior to the payment suspension, was automatically switched to the XXXX plan in XXXX, but the payment given to me by EdFinancial was not updated/recalculated and is the same as it was prior to the payment pause.
I was informed by this representative that the XXXX rule change doesn't go into effect until XXXX of XXXX. I read the information from XXXX to the representative stating that it was in effect in for XXXX. She told me that was wrong. She checked with another person then told me again that was wrong and that my payment would not be recalculated under those rules until XX/XX/XXXX. I asked for a supervisor or someone else to talk to and was told there was no one else and even if there was, they would tell me the same thing.
EdFinancial is not complying with the XXXX repayment program rules.
|
| 09/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Greetings, I recently reviewed my credit report on XX/XX/2023 and it shows that XXXX is continuing to report EDFinancial Services. My student loans are no longer with EDFinancial Services because they have been transferred over to XXXX XXXX XXXX XXXX. I have the same debt reporting twice from two different companies. I owe {$56000.00} dollars but XXXX is continuing to report {$100000.00} dollars. I called EdFinancial Services XX/XX/XXXX and they no longer have me in their system. I am writing to request the deletion of accounts of EDFinancial Services on my credit report.
I kindly request that you investigate the inclusion of theses loans on my credit report and take appropriate action to remove them if they indeed meet the criteria for deletion under 15 USC 1681b ( a ) ( c ). I understand that the law allows for the removal of obsolete and outdated information, and I believe that these loans fall within those parameters.
I have provided relevant supporting documentation that demonstrates the eligibility of these loans for removal to XXXX.
Thank you for your attention to this matter. I look forward to your prompt response and the successful resolution of this request.
|
| 09/09/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Just now, on XX/XX/2023, at XXXX, I am in receipt of harassing email from EdFinancial which accuses me of giving instructions to them which I never did, and in effect, EdFinancial is attempting to and/or conspiring to collect from me a balance of {$70.00} and subsequent interest which I have already paid.
EdFinancial 's harassing email states they " apologize for any inconvenience '', but such apology is fake as they make a dishonest statement in " The payment in the amount of {$70.00} was applied to your account per your instructions. '' I specified, online that such loan be applied to my loan group with the greatest interest rate. EdFinancial is engaging in fraudulent behavior by receiving funds under the pretext of servicing my loan with honesty and the ability for me to be charged/pay less interest by preferentially paying higher interest loans more so than other loans. However, EdFinancial has not decreased my loan with the highest interest rate by {$70.00} -- and if they allege it is to my advantage in some way in reference to my hypothetical account balanced over the next 15 months, due to their policies on capitalized interest, then, they haven't explained that.
|
| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX I called Edfinancial to request a refund due to financial hardship and allowed through the XXXX act. I requested a refund of my payments made to them from after XXXX 2020.
XX/XX/2020 {$18000.00} XX/XX/2020 {$200.00} XX/XX/2020 {$200.00} XX/XX/2020 {$200.00} XX/XX/2020 {$200.00} They told me they will submit the request.
Last week I see that my balance has been reinstated on my account to - {$18000.00} on the EdFinancial website. However, on Friday, XX/XX/XXXX, I see that my balance is back to {$0.00}. Through their website I chatted with an agent who told me that the Department of Education denied my request because the payment of {$18000.00} was made by a " third party consolidator ''. The payment was made by a third party who I allowed to pay off the balance of my loan. I requested that Edfinancial resubmit the refund request and I was informed by the same agent that Edfinancial can not and will not submit another request. I asked about my the refund status of my other payments and I was told they are still in process. So I called Edfinancial and the next agent I spoke with told me the same denied information but did agree to resubmit my refund request.
|
| 09/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have been incorrectly billed/charged. Late last year, I called Ed Financial to inquire about the news of the student loan forgiveness program that was being floated around in the news. The person with whom I spoke accidentally and incorrectly thought I was requesting a reimbursement due to the National Emergency Forbearance/COVID Relief Program.
I never received these funds, nor have I deposited them. I have W2 filings and Bank statements to prove this out. Furthermore, the check is void after 180 days, which we are way past at this point as it is XXXX months since the check was mailed out.
Back in XXXX I followed up over phone and the representatives confirmed this was an error on the billing teams side and they were going to locate the check. A representative confirmed that I do not owe them any funds, and that once the check has been located the refund request would be cancelled, which should set my balance to XXXX. I can not legally be made to repay funds I did not receive, and I have proof that this is the case.
The account balance is still showing {$1200.00}, which is incorrect and invalid as I have never received these funds nor intended to request them.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
I called and emailed Edfinancial services on XX/XX/22 requesting a {$10000.00} balance be reinstated on my student loan account and refunded via original payment method. They did not respond to this request via email, and the customer service rep over the phone told me they could not give me any information about it at that time. I called back on XX/XX/22 requesting a {$10000.00} balance be reinstated on my student loan account and refunded via original payment method. I also asked for a timeline of how long this balance will be reinstated, when I would receive email confirmation of such request, and how long the refund will take to process. The customer service rep refused to give me any confirmation that the request was made, and also could not give me a straight-forward answer regarding timeline for the balance being reinstated and refunded.
As of XX/XX/22, I still do not know when the {$10000.00} balance will be reinstated to my student loan account, when the {$10000.00} refund will be returned to my bank account, and I do not have any email confirmation of such requests. It is unethical they can not provide me with proof my requests and/or a timeline for them.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund for payments I made during the COVID pause because I overplayed my loan ( because it will now be completely forgiven under Bidens loan relief plan. I know I can request the refund thanks to the Student Aid website XXXX XXXX XXXX XXXXXXXX I called to request a refund on XX/XX/XXXX and was told it would take 120-150 days to receive my refund. This is ridiculous because it is 7 months of processing time. I am now seeing people online ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) saying their refund time have been quoted for up to 1 year. This is scary because I need to apply for forgiveness and I am afraid I will get forgiveness for one part only for the refund and overpayment to be credited to my account much later. This would mean the money I originally paid would go into my account, not be forgiven, and then collect interest so that Id pay even more than I did originally. This is unfair and predatory. Other loan providers, like XXXX XXXX is only taking 1 week to 1 month. Not only that, but EdFinancial refuses to provide any written record of the fact that Ive requested a refund or that its been submitted.
|
| 02/27/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
I received a letter in XXXX XXXX from XXXX XXXX XXXX who claimed to be a student debt relief party that could forgive and/or consolidate student debt. I called the number on the letter and they explained the student loans get transferred to them into one loan and I pay them going forward. I entered the agreement on XXXX XXXX, XXXX. It was a fee of 2 {$390.00} payments and then {$39.00} every month for 240 months, which I have been paying through ACH transferred with my bank. The document has my personal information and bank account and routing on it. So they have my identity and access to my funds. I caught on because my loans are still provided by EdFinancial and have never been transferred and all these payments I have made for TWO YEARS are NOT in the EdFinacial payment history. The website, phone number, and email on the document is totally fake they dont connect to any domain, service or webpage. I called them at the number theyve been calling me and obviously tried to tell me they are not a scam but they can close my account immediately, which a real student loan provider can not just close your loans immediately. I have lost almost {$1700.00} to this scam.
|
| 12/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My loans are with EdFinancials, I applied and was approved for the SAVE plan and when I went to make my first payment in XXXX, everything seemed to be fine, but then I saw the payment was reversed. Then on XX/XX/XXXX {$410.00} was taken out of my bank account. I contact EdFinancial three separate times since the payment was not being reflected on my account. I was told to submit a ticket, I did on XXXX. Then I was also told that the proof I provided ( my account showing the amount, date, time ) details of the withdrawl it was not enough proof. I deactivated my AutoPay and decided to just pay myself every month. I went to check my statement and again on XX/XX/XXXX {$410.00} was taken out of my account and AGAIN is not showing on my account at all. Although all of the representatives I have worked with have been kind I am not getting any answers at all. It's clear that the Dept of Ed is not showing my acceptance of the SAVE program because the amount that's being taken out was my original amount due before I applied for SAVE. EdFinancial has been BEYOND unhelpful and it is so frustrating to see the money being taken out yet not applied to my balance whatsoever.
|
| 09/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I accidentally overpaid one of my Student Loans by {$11000.00}. Now I am seeing a negative loan balance in my account for the 1-01 Direct Loan - Unsubsidized due to overpayment. I had intended to use this {$11000.00} to pay off my second loan, the 1-02 Direct Loan - Unsubsidized on XX/XX/XXXX. In other words, I paid {$25000.00} towards 1-01 Direct Loan - Unsubsidized when I only had {$14000.00} in debt from this loan. I am owed a refund of {$11000.00} due to this overpayment of my 1-01 Direct Loan - Unsubsidized, and would like to put the refunded money towards my second loan 1-02 Direct Loan - Unsubsidized. I attempted emailing EdFinancial on XX/XX/XXXX, and have called requesting callback on XX/XX/XXXX and XX/XX/XXXX, yet have still not heard back. With all 3 attempts, I was told I would receive a response that never came. The loan repayments are scheduled to begin XX/XX/XXXX, and I would like to have these funds to be able to pay off my loans before that date, to avoid interest accrual. EdFinancial is inundated with customer calls and messages, and is not responding to my request for refund of {$11000.00} overpayment. My EdFinancial account number is XXXX.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I had set up my bank account for auto-pay with their system. When it came to the day of payment, they had cancelled my auto-pay, not sure why. I had no notification of this what so ever. I fortunately went to my account and manually paid the amount due that day, being XXXX.
Come to find out, they reversed my payment, never notified me. I woke up to an email Friday ( Monday is when I made the payment ) to an email about my current balance, and it showed a much larger amount. I went on to check why and they had reversed the payment, no explanation given and again I was never contacted. Other borrowers that I have read about with this issue have stated that it's been ongoing and XXXX has reversed tons of payments, especially those who are trying to pay in full. I'm just trying to make my monthly payment and they clearly are not capable of handling their systems and are refusing to acknowledge wrong doing.
Tons of borrowers are dealing with this issue directly from this provider. They are refusing to pay or reverse interest due to late payment because of this issue. I tried submitting another payment this morning. It still has not been posted to my account.
|
| 11/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received a letter from Ed Financial stating the loans was discharged from my loans and that is not true. They have a balance of {$110000.00}. Which is not the right amount, XXXX XXXX XXXX shows an amount of {$100000.00} and {$2500.00} of interest total is XXXX. The approved discharged amount of {$9500.00}. total has not been discharged from my student and ed financial is sending a letter stating is. But my balance is showing more than wht I owe. Base on the letter the company sent to CFPB state my balance was {$120000.00}. this company has added the discharged amount to my balance those balances are already in the consolidated amount. They also added the cancel loans to the balance how do u add loans tht are cancel. this is really sad. Those loans was not cancel, I have the report from XXXX. I dont knw where ed financial is getting there information but its causing a problem. They dont give u a correct answer the customer service rep only agree if you have the loan amount from a different source. This company should not be able to send anything back whn I filed a complaint. this company needs to be investigated consumer are getting the wrong loan amount.
|
| 10/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Edfinancial Services is trying to collect payment on loans that are in the borrower defense that are supposed to be discharge. I received a letter stating loans from XXXX University are being cancel. XXXX XXXX for XXXX XXXX XXXX XXXX are being discharged as well. I asked the company to provide the new total amount to me, which the company has not. I'm also in school and is not required to pay any loans because of it.
In XXXX I consolidated the XXXX XXXX XXXX XXXX. The total loan amount was added up wrong. I filed complaint after compliant with no resolution. The unsubsidized amount should have been {$14000.00} the balance is showing {$16000.00}. {$2400.00} was added to my loan amount and that wasn't interest. Subsidized loan amount should have been {$9100.00} and they have {$8100.00}, {$1000.00} was not added. I consolidated again in XXXX still not aware the loan amount was not corrected {$12000.00} for subsidized was added and {$6000.00} for unsubsidized loan. subsidized should total up to {$22000.00} plus {$1700.00} interest and {$600.00} in interest should be added {$20000.00} for unsubsidized. the balance are incorrect and wrong on my credit report.
|
| 01/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
It is fact that I, the affiant, have tried to resolve this matter on numerous occasions dating back to XX/XX/XXXX with XXXX XXXX XXXX. They have continued to violate my consumer rights using my consumer credit to harass me for a total of {$5900.00} as well as blackmailing me stating they would harm my reputation if I did not comply which is illegal under 15 USC 1691 ( A ) ( 2 ) ( B ), 15 USC 1692J, 15 USC 1602 ( P ), 15 USC 1692B ( 2 ), 18 USC 873, and 15 USC 1692d. I have also asked them to produce the original instrument in which I have signed for this alleged debt and they could not provide it. I was recently informed that they have closed and sold my account to another debt collector, Ed FinanciaXXXX, being in violation of 18 USC 798, 15 USC 1692c, 15 USC 1692D ( 4 ). I have tried to handle this with Ed Financial on the dates of 11/18/21 and 12/13/21. They continue to violate me with their negligent and willful behavior which has not only damaged my reputation with loan balances and late payments, causing not only my credit to be denied, but also made me lose income, caused mental anguish, and XXXX inhibiting my ability to properly take care on my baby
|
| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX2022 I called EDfinancial, my loan service provider regarding a refund on the payments I made during the pandemic on my student loans ( {$3500.00} in payments made during the pandemic ). I requested a refund on XX/XX/XXXX and the representative told me I should expect a refund within a month. I called again today XX/XX/XXXX2022 at XXXXPM checking on the status of my refund and whether my balance will reflect the total summary by the time the loan forgiveness kicks in. I was told by this new representative that my refund will now be processed within 150 days and no status update has been given regarding my loan account balance reflecting the full balance in order to have the entire amount forgiven under the loan forgiveness plan. My current loan account balance is stated at {$12000.00}. I had a total loan amount of {$15000.00} before payments. During the pandemic I made a total of {$3500.00} is payments towards the principal amount bringing it down to {$12000.00}. I requested a refund on the {$3500.00} in payments I made and I also requested my student loan balance accurately reflect this in order for me to have my full amount fully forgiven.
|
| 02/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Early last year, I applied for the XXXX XXXX XXXX XXXX program and in XX/XX/XXXX, my student loans were transferred from EdFinancial to XXXX.
On XXXX XXXX, XXXX while checking my credit report, I noticed that my student loan balance was doubled because it was reporting twice. Upon further inspection, I realized that EdFinancial is still reporting my loan account as open with the full balance.
I contacted EdFinancial that same day via chat to have the discrepancy resolved. I was told that I needed to dispute the information with the credit bureaus, at which point EdFinancial would confirm the account is closed with XXXX balance and it would be updated correctly.
I submitted disputes with all three credit bureaus on XXXX XXXX, XXXX. On XXXX XXXX, I was notified by XXXX that EdFinancial confirmed that the account was still open and the full balance was correct, so no changes were made to my credit report.
EdFinancial continues to report erroneous information to the credit bureaus. My account is paid in full with them and closed ( which is reflected if I log into my account ) and yet they continue to report something different to the credit bureaus.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/XXXX I called EdFinancial and asked for refund for my payments made during COVID which totaled to around {$1000.00}. After a 2 hour wait, they told me they could process it but I'd need to wait 150 days. I asked how that effect the forgiveness and was told that they have no idea and if I'd like, I can cancel the refund but they couldn't guarantee that my forgiveness would cover the correct loan amount. My husband also called his loan provider and was given only a 2 week turnaround, with the correct loan balance being shown already in his account. Edfinancial purposely makes things difficult for borrowers. They told me I can keep calling and asking for updates but why would I want to wait on hold for 2 hours to speak to someone with an attitude who clearly doesn't know what they're talking about. To ensure I don't have difficulty come time for applying for forgiveness, I would like EdFinancial to to reinstate my balance to reflect the balance that would be forgiven ( current balance + what would be refunded to me ). Other loan providers are doing it and doing it with better customer service a lot quicker. Edfinancial feels like a scam company.
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have tried to call Edfinancial to fix account information and get information on my loan. I have called multiples times, and emailed them, and never have gotten a response. I signed up for a 10 year repayment program that allowed me to make payments for ten years and then my loan would be forgiven. I was 6 years into this program when the deferments hit. There was a count down on my old account before my loan was transferred to Edfinancial. Now all of this information is gone and there is no notation of it on my account at all. I have tried continually to reach out to Edfinancial before payments begin again and they will not respond via email or return/answer my phone calls. Ive sat on hold only to be hung up on as soon as the call was connected, never to have the call returned. I had no choice in who my loan was transferred to, and this company has a history of lying to people about forgiveness programs. I will not be another of their victims. If they can not handle the amount of accounts they should transfer the amount they cant handle. I would prefer not to pay a legal team to reach out to them, but if thats what it takes that is what I will do.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
XXXX or XXXX I finally spoke to one agent at Ed financial she said I qualified for {$0.00} payment on IDR she never answered if I needed to resubmit paperwork for IDR. She told me to call back again in a week or two and mentioned vaguely transferring stuff. My account currently shows I owe {$590.00} I believe in XXXX. On XX/XX/XXXX or XXXX I submitted an IDR form on student aid.gov I have not received emails from EDFinancial that they received it at all. I have heard nothing about it. I spent weeks trying to get in touch with EDFinancial from XX/XX/XXXX to XXXX. They are rarely answering calls or clearly answering questions. I also filled out forms on the EDFinancial site to apply for IDR on their site. I am currently still trying to contact EDFinancial and sort my account out. I need at least temporary forbearance until I can get this sorted out no one has helped me. I have spent entire days on hold. I have sent emails I have messaged them on fb. I also have letters from them from XX/XX/XXXX and XX/XX/XXXX that state that my IBR isn't set to expire until XX/XX/XXXX. They haven't given me any clear information about what is happening with my account.
|
| 06/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Recently upon reviewing my credit report I reviewed several tradelines reported by Ed Financial that were reported to my public consumer file on XX/XX/XXXX. The tradelines total up to over {$56000.00} in student loan debt. I am not familiar with Ed Financial. Upon reviewing the online account information by Ed Financial there is a paid in full status and a {$0.00} balance. Further I never attended XXXX XXXX - ever. This is the reason that any loans pertaining to that school in my name were discharged. On XX/XX/XXXX I received a notice regarding the approval of my borrower defense case regarding all loans associated with XXXX XXXX. I in fact should be due a refund of over {$3000.00}. Ed Financial has reported an account that is of 12 years in age and is reporting that I owe over {$56000.00} in student loans. The reporting of the tradelines also state that a dispute was resolved and customer disagrees and that a last payment was made on XXXX XXXX. This is not factual information and is not in line with the Fair Credit Reporting Act. All tradelines reported to my public consumer file should be removed immediately. Please see the supporting documents.
|
| 08/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
EdFinancial has reported to the credit reporting agencies that I currently have 4 loans with them, amounting to {$13000.00}. This information is inaccurate. On their official website, which I will show below, they have only 3 loans, amounting to {$7600.00}.
Not only is that information incorrect, but they are also reporting inaccuracies as to when these accounts were opened. The loan amount for {$6200.00} was reported opened XX/XX/XXXX. I never opened that account. In addition to that, I never paid not XXXX XXXX to this lender. I also didnt sign an agreement, nor take out these loans with EdFinancial. They are reporting these accounts with on time payments, since XXXX, and who is to say they wont decide to report late payments? According to the FCRA, all information is to be reported accurately. According to 15 U.S. Code 6802 section ( b ) OPT OUT ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party.
|
| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX of last year I applied to the One-time student loan forgiveness debt relief. At this time it was with the XXXX XXXX XXXX XXXX XXXX owed {$6200.00} on my student loan. The didn't notify me that my loan was transferred to Edfinancial until XXXX XXXX. The service company Edfinancial sent an email on that date they were receiving my loan which was odd. because I paid that loan off on XX/XX/21. I applied to the One-Time student debt forgiveness when the application opened as a back up, because I honestly forgot whether or not it was paid in full. Then I log on to Edfinancial and the amount is still there in full as if I never paid it. I call them explain everything and even email them my bank statement that shows the payment. Their reply is that the application for the one-time student loan forgiveness was an application to reborrow the money instead of it being a forgiveness. Therefore since I applied the money was reinstated, they even allege they sent a paper check on last year, which is false because they didn't have my records til XXXX of this year. Its been close to a month since I sent them that information and they haven't got back to me.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
EdFinancial Services is making it difficult for new graduates in XX/XX/2023 to get out of the automatic loan deferment granted to new graduates.
Although this 6-month deferment is a requirement for federal loans and usually benefits the borrower, EdFinancial Services benefits in this circumstance. The SAVE plan allows students with low income to benefit from not having interest accumulate on the loan if their monthly payments are zero.
Given this, I want to get out of deferment and start payments using the SAVE plan. However, EdFinancial Services makes this process excruciating for students to get off deferment. First, there is no option online on their service portal. Second, the call center has unreasonable wait times, with the quoted wait time being " XXXX minutes ''. The bank is systematically creating barriers for new graduates to take advantage of the SAVE plan and benefit from collecting interest that otherwise would not accrue. Other banks are making this process much easier. Therefore, I believe this to be an intentional choice rather than a lapse in website functionality in order to benefit financially from getting higher interest.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Older American |
|
Since XX/XX/23 I have been trying to access my account with EdFinancial who is managing my Federal student loan. I have made numerous attempts to enter my SS # and/or account number and birthdate which the system never recognizes. I have sent several emails and get pat responses telling me to register for a new account but in order to do that you have to enter your SS # and birthdate which they DO NOT recognize. The responding emails always say the same things directing me to begin again which is impossible because of not recognizing my info. We have also tried calling and the wait time is over 2 hours and when requesting a callback, either they never call back or the phone will ring 2 times and they hang up and you never get to speak to anyone.
Meanwhile now I'm getting an email that I owe 2 payments and I have NO WAY to make these payments. Interest and late fees are probably accruing and I have no opportunity to correct this. I have every good intention to make payments on this loan but am unable to do so. I will not be responsible for late fees and interest that accrued beyond my control and inability to access my account in order to pay.
|
| 08/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
EdFinancial has reported to the credit reporting agencies that I currently have 4 loans with them, amounting to {$13000.00}. This information is inaccurate. On their official website, which I will show below, they have only 3 loans, amounting to {$7600.00}. Not only is that information incorrect, but they are also reporting inaccuracies as to when these accounts were opened. The loan amount for {$6200.00} was reported opened XX/XX/XXXX. I never opened that account. In addition to that, I never paid not 1 cent to this lender. I also didnt sign an agreement, nor take out these loans with EdFinancial. They are reporting these accounts with on time payments, since XXXX, and who is to say they wont decide to report late payments? According to the FCRA, all information is to be reported accurately. According to 15 U.S. Code 6802 section ( b ) OPT OUT ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party.
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
With the new IDR forgiveness program, I received a letter that my loans should have ended in XXXX, since with the program after 20 years of paying the remaining balance is forgiven. I am due a large refund check, over XXXX XXXX but nobody can tell me when I will receive that. I have been tossed back and forth from my loan servicer to the US Department of education multiple times, let alone how long Ive had to wait on hold each time, with no resolution. No one has an answer. Aside from that, the US Department of education should have to pay us interest on the refund amount. My loan payments shouldve ended back in XXXX and here we are in XXXX, thats seven years that my money was held. Why shouldnt they pay interest? If it was the other way around, I would have to pay them interest on the balance, so how is this any different? This is unfair to people who signed up for this program and have been deceived all these years where weve struggled to make payments and come to find out now that 7 yrs ago my balances should have been erased. Just getting our money back isnt good enough, its not right! We should be paid back interest at the very least!!
|
| 12/04/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Do you job you are fully incompetent to call each student loan holder that you stupid XXXX have the student loans holder phone number the information was sent to XXXX credit bureau by the department of education that the loan was from all students loans is closed this company failed to complete the first dispute filed this year in XXXX XXXX and XXXX on all student loans this is fraudulent activity by XXXX contract the department of student loans today and thats facts call each loan holder and I bet they crack your face completely open XXXX is trash and the facts of life is I have no reason to lie to you are nobody else listen up XXXX you are trash once you contact the student loans department remove this bull. Asap thats the facts of life you failed to do you job consumer and a judge should not have to make you follow the law you are stupid who every failed to verify these students loan need to be fired today get up off your XXXX and call each student loan hold you are stupid clearly stupid you need to be tested for drugs because this dont make any sense call the loans holder right now or resign from your position in XXXX today do your job
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called on XX/XX/XXXX to get information about getting a refund on payments I made toward my student loans since the beginning of the pandemic. The customer service representative started the process of refunding me and reinstating the loan amount I paid toward, but quoted me 5 months to a year for both and said there was no way to get proof sent to my email that the process had started. I understand that tons of people are asking for these refunds, but other servicers have been able to do it much faster AND have a process to see where you might be in the refund/reinstatement process. I'm uncomfortable that there's no way to check to make sure that the refund was actually requested, and I'm also incredibly uncomfortable with the amount of time that my money is going to be up in the air. The customer service person was great, but this is obviously much much bigger than her ; Edfinancial is being dodgy and deceptive, whether they mean to be or not. You also can't get a transcript of an online chat sent to you, which is commonplace for basically every place that offers online chat as an option. All around very disorganized and disappointing.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Hello, I am submitting a complaint today in regards to EDFinancial 's lack of clarity and inability to provide timely refunds. I had initially requested a refund for my student loans due to the CARES act, they gave me a completely unreasonable timeline as to when the funds would be returned, even though a number of my friends ( who are also going through EDFinancial ) have already received their refunds via direct deposit. They can not give me ANY transcripts of conversations with customer support, or provide any additional information as to where my {$5000.00} is currently. I have even been outright hung up on multiple times when calling an agent. My loan account has opened back up and has been opened for a month now, which has impacted my credit score, yet I still have no idea to where my funds are. In this economy, I can not afford the conflicting statements given to me by agents, lack of clarity from them, and most importantly so the absence of MY money. Emailing them has been met with no response and calls are difficult seeing as i am XXXX overseas. I pay for every call and each time I can not be provided with additional information.
|
| 08/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been trying to make payments to EdFinancial, however they are not reflected as received, yet the third party payer making the payments on my behalf have proof that the payments were processed. There are several month of payments missing including : XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 EdFinanical is blaming the transition to the new systems. This transition is taking over 6 months. And since they shut down the old system I can no longer access my previous payment records. A new system should not have been implemented until it was tested. They should have had both systems running at the same time. Now my payments are no where to be found and my loan is reflecting a payment due.
Because of EdFinancial, my third party payment provider is unable to send ACH payments which would be safer and more efficient.
I have spent HOURS each month trying to track down payments and the only response is that it will take months for payments to post. I don't understand how they are able to process payments received yet not reflect a payment made, very unprofessional. This is horrible and I would like this rectified immediately.
|
| 06/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I am not working and can not make my loan payments. I have contacted Ed Financial in regards to this matter several times. I made a complaint on XX/XX/XXXX with CFPB. I made numerous attempts such as filing for Unemployment Deferment, Forbearance, etc. and have been denied by Ed Financial. They stated that I have used up the amount of times I can use these options. Ed Financial sent me an application for income driven repayment. I sent in a personal statement explaining that I do not have any taxable income. I also spoke with a representative who advised me that since I have no taxable income I should fill out the income driven application along with my personal statement and that he did not see a reason why it would be denied.
Well the application was denied and I will have to start making payments in XX/XX/XXXX. These people refuse to work with you and just want to see you go into default. If I do not have a job how am I supposed to pay back the loan? I also have a child at home. Ed Financial is ridiculous and they don't try to help or offer reasonable ways to accommodate your situation in anyway. All they care about is their money.
|
| 08/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
As of around XXXX weeks ago ( XX/XX/XXXX ), I do not have access to my loans nor can I make a payment. Today is XX/XX/2023. I called yesterday and I don't have access to my loan nor have they approved my REPAYE application and they can't guarantee a date for when that will occur ( I applied for the REPAYE around XXXX weeks ago. I plan on leaving the country next Wednesday ( XXXX days ) and won't return until XX/XX/XXXX. I needed to have my payments scheduled and I needed to apply a {$20000.00} lump sum towards my loan earlier this week. I can not plan ahead when my loan servicer has no information regarding interest rates and the old system is no longer accurate and I nor the representatives have any ability to provide me with the information. This is insane this is close to repayment. I may not be able to fix any issues or answer questions that arise before returning from my trip as I may not have access to two-factor authentication for my accounts. This delay and lack of ability to process payments/access accounts may cost me money. The representatives are kind, so this error isn't on them. Very poor management by the ones in charge.
|
| 08/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been working with Edfinancial since XX/XX/XXXX to submit a fraud request to the Department of Education for loans that were opened in my name as a result of identity theft. I emailed Edfinancial on XX/XX/XXXX at XXXX providing them with a police report as well as other documentation, they claimed the department of education will need 3 months to review documentation.
I received a call earlier today XX/XX/XXXX from Edfinancial ( representative XXXX XXXX claiming that they denied the fraud packet because they could not read the police report, they claimed the whole page was black. Edfinancial previously stated that they submitted the fraud packet to the department of education. I am not sure if the document was submitted to the DoE since this is at least the second of third time that I have resubmitted documents over email that are clearly legible.
I am attaching the police report here and would appreciate it if someone can confirm if the fraud packet was submitted as well as confirm why Edfinancial is negligently delaying this fraud investigation, if the documents were blacked out why didn't someone address this months ago?
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I had contacted EdFinancial via customer service line to request a complete refund for all federal student loan payments I made between XX/XX/XXXX- XX/XX/XXXX due to financial hardship. The total for all loan payments I made between this period totaled {$4500.00}. The representative stated that to reinstate my loan and receive a refund for these payments, it would take a total of 150 days OR MORE to complete this request and an additional 10 days to receive a refund. I believe waiting nearly at minimum 5 months for a full refund of my federal student loan is completely unfair, especially when I am seeking refund of my loan payments due to financial hardship. To continue, I requested a confirmation email from the representative for record that the refund request has been made and it has been officially recorded EdFinancial 's system, to which the representative stated she could not provide me any type of confirmation and that I should just call back in a months time to get an update. I thought this was completely unfair considering I was put on hold for XXXX HOURS until I was able to speak to a representative about this.
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I was already on the XXXX plan ; but the XXXX website has a banner saying to " re-certify now '' so I did it. I thought I was being proactive and just re-certifying early - as prompted by the automated message on the homepage.
Turns out, doing so just started the process from the beginning. Now my loans ( which were already on the XXXX plan for two months ) are accruing interest under 'Administrative Forbearance ' as my new XXXX plan begin date is XX/XX/XXXX23.
I spoke to two company representatives yesterday. The first one told me that the interest would be waived retroactively. The second one said that this is misinformation and that I was never on the XXXX plan to begin with.
This is not true. I have the acceptance letter dated XX/XX/XXXX2023 to prove it.
My question is : Is there a way to honor my original XXXXXXXX plan status? I was shocked to find my loans accruing interests. My monthly payment is the same on both acceptance letters- {$0.00}. It feels as if I am being punished for trying to be proactive. I also feel misled by the banner on my account ; which is what encouraged me to " re-certify '' in the first place.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Having made payments after XX/XX/XXXX ( totalling {$16000.00} ) I have requested a refund of the total amount. ( I will be getting the full amount forgiven because I received Pell grants. ) My account was with XXXX XXXX XXXX, but last year they moved my account to ED Financial, which I just found out when I attempted to receive my refund.
Because I paid off my loans at the end of XXXX, they " closed '' my account ( but still have my info on file ) .Therefore, I have no access to an account.
I requested a refund over the phone with ED Financial a few weeks ago. The Customer service rep said they put in a refund request, but gave no indication on when I will receive it or how I will be notified when my account reopens. I am afraid that I will not get the refund soon, if even at all. The whole experience seemed shady and the rep was clueless, could not even find my account for about 10 minutes.
I need the refund ASAP so I can submit a forgiveness application as soon as it opens so my loans are forgiven before the interest-free period ends on XX/XX/XXXX.
Please help me get my full refund back from ED Financial ASAP! Thank you!
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Edfinancial is my XXXX XXXX servicer. Asked for Covid pause refund for payments made during the pause. This was in XXXX. The request was processed in XXXX. That means the money was put back on my balance and starting accruing interest. I still have not received the refund 5+ months after requesting.
When I call them they dont answer for hours. Or put me on a list to call back which they sometimes do. But when they do call they dont know anything about where the money is or why they are ILLEGALLY charging me interest on the money I never got back. They say its a fed student aid issue and they cant track the payment, nor do they have any idea when Ill receive it. Over $ XXXX they have no idea. Now if Im late on making payments for money I owe them, they will make my XXXX XXXXXXXX.Sounds about right.
I find it hard to believe that the Fed can issue Covid Stimulus checks to hundreds of millions of people in a matter of weeks, but federal student loan REFUNDS take an indefinite amount of time and nobody can track the payment after processing. Makes me a little concerned anything is being handled correctly in regards to my account.
|
| 10/09/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hello, My loan servicer is EDFinancial. I applied for the SAVE program first on XX/XX/2023. I was denied by my servicer because they needed tax information? I uploaded my information and submitted a new application on XX/XX/2023. In the Federal Student Aid website it tracks the progress of my application. According to the website my application review was completed by EDFinancial on XX/XX/2023. It says that my loan servicer will reach out to me regarding my application. They never did. I went into my account and there is no information regarding my application. Now I am late on my first payment because they never updated the information about my application. I tried calling three times and each time the wait was over 9 hours to speak to someone. I opted for a call back and they never did. I also reached out via their chat system and it said I had to speak to a representative. I sent an email to them as well and they haven't responded. I do not want my account to have a negative track record because of their lack of response. Others are struggling with this issue with this servicer as well. Please help! I need to know what to do.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called EdFinancial immediately after hearing about XXXX loan forgiveness. I saw that we were able to request a refund on any payments during the payment pause which started in 2020. I went ahead and asked for a refund, which I was taken aback, as they were giving me the time frame of 150 days ( 5 months ) for the refund to process. Throughout the pandemic, I have paid roughly $ XXXX in payments.
It seems that EdFinancial is the only student loan provider, after consulting numerous students and alumni on their federal loans, that is providing this absurd time frame. XXXX, XXXX XXXX etc. are only quoting XXXX weeks of turnaround time. Its very concerning to know that unlike other student loan providers, EdFinancial seems to not have the best interest of our hearts by being the only provider that is dragging this on for 5 months. Currently, getting that money back would be life-changing for me and many others. We would really appreciate if someone could investigate EdFinancials process and determine why their process, in comparison to other federal loan providers, are giving students in need, such as me, such a long time frame.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called EdFinancial Services on Thursday, XX/XX/2022 to request my last 8 loan payments ( online payments made between XXXX ) to be refunded to my account in preparation for the loan forgiveness application. The total refund requested was {$1700.00}. The representative told me my loan balance would reflect this refund, increasing from {$7100.00} to {$8900.00}, in maximum of 120 days. He refused to provide written documentation that this request was submitted so I have no credible way of tracking its progress nor if it is being processed at all. The representative also could not tell me how I would receive the refund money, whether that be a check or directly into my bank account.
I am greatly concerned by the company 's lack of documentation and efficiency, especially knowing that other student loan servicers are offering refunds in a faster and much more transparent manner. I have repeatedly checked my EdFinancial account to see my balance still standing at {$7100.00}, indicating that no refund has been processed. I am requesting a full investigation into this student loan company as it continues to neglect its customers.
|
| 10/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have requested my loan service provider ( edfinancial ) to refund a payment of {$10000.00} I made during the pandemic because I qualify for the {$20000.00} loan forgiveness outlined by President Biden 's student loan forgiveness program. I requested this refund on XX/XX/2022. Edfinancial said it will take up to 6 months for my refund to be processed. I never received confirmation that this refund request has been initiated, nor clarity on why the timeline is very long to process this refund ; I see no activity recorded from their end on my edfinancial account of me submitting this refund request. I have called twice asking for a confirmation email to be sent to me that states edifinancial has received my refund request, and clarity around : 1 ) why it would take 6 months for this refund request to be reflected on my account since other service loan providers have a much shorter time frame for processing and have been able to reimburse people much faster 2 ) why edfinancial is providing inconsistent timelines to different people ( I have peers who have been told they would receive it within 180 days versus 6 months for me ).
|
| 11/30/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In XX/XX/2023, I have paid off more $ XXXX in student loans and I currently have a balance of little over $ XXXX. However, the XXXX credit reporting agencies ( XXXX, XXXX, and XXXX ) all do not show the current balance, but it shows the old and outdated balance of over $ XXXX. In addition, the credit reporting agencies show that the last time the loan servicer, EdFinancial, provided balance information was in XXXX or XX/XX/2023, which is almost 6 months ago. I am actively trying to apply to mortgage to purchase a home and my credit score is negatively impacted by EdFinancial 's failure to send the most current balances of my student loans to the credit bureaus. I have called and emailed EdFinancial about this matter, but they had not yet provided any response. I have opened disputes with 2 out of the 3 credit bureaus, XXXX and XXXX.
EdFinancial must send my current loan balances to the 3 credit bureaus immediately. Until then, their inaction and failure of their duty to report balances to credit bureaus is harming my credit score and costing me real money in the form of getting higher interest rates that I do not deserve.
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I made a full student loan payment to Edfinancial for {$16000.00}. This initial payment was never debited out of my bank, yet Edfinancial 's portal showed that this payment was received. My bank confirmed that this payment never went through, and that I should try to initiate the payment again. The issue is that I was not able to re-initiate these payments because my portal did not update in a timely manner.
I checked my portal a week later, and I saw a payment reversal of {$9800.00} show up for XX/XX/XXXX.
I called Edfinancial and they could not tell me why my payment was reversed, but they could see that my remaining {$7000.00} was received. This was not the case, as later, I would see a payment reversal for XX/XX/XXXX for {$7000.00}.
The main issue I experienced was inconsistencies with when the payment balances were being updated. If my payment reversal was shown immediately, I could have actioned payment sooner. Entries of XX/XX/XXXX payment reversals were not shown on XX/XX/XXXX. These entries came up almost a week later, therefore making it impossible to pay off these balances in a timely manner.
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I set up auto pay with Edfinancial for when my student loans resumed. The XXXX payment went through without an issue. I decided to change the account from which the payment is debited. After the payment was not debited I emailed the company at least twice w/o a response. I tried their chat option on their website - no agents available during their customer service hours. I called and reached a rep who said my payment that was supposed to be debited the XX/XX/XXXX had gone through the XXXX and to give it several business days. After several days went by I called again and they told me i had been lied to that there was no pending payment. I have now cancelled auto pay because this company can not get their act together. I'll pay it monthly on my own. But after I finally did a one time payment, I now get a lovely email from the Dept of Education about a missed payment notice. This is INSANE!!!! Maybe the Dept of Education could contact Edfinancial about how inept they are. I want an acknowledgement letter from Edfinanical verifying that i was told incorrect info about my auto pay and an apology for the hassle this has caused.
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I signed up for autopay with EdFinancial in XXXX. On XX/XX/XXXX I received an email confirming their receipt of my request and that the effective date would be XX/XX/28. Now in XXXX I'm receiving past due notices for the XX/XX/28 payment. I logged in and there was no auto pay set up. Instead their website is encouraging me to sign up. I googled the problem and found out on XXXX that lots of people are having my same issue with conflicting information. Tonight I called Edfinancial and the CSR told me that they are " aware of the problem '' " working on it '' and gave me an estimated resolution date of " XXXX ''. However they could not explain why it was happening nor why they are still advertising the program without any warning to customers that the program isn't working and that they may find themselves defaulting on a payment. Nor could the CSR confirm whether the interest discount they advertise for signing up would be retroactive back to my initial application. So I have to make manual payments at the full interest rate instead of the auto pay reduced rate despite accepting their auto pay offer nearly two months ago.
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have received several emails from the U.S. Department of Education urging me to both contact my student loan servicer ( EdFinancial ) and apply for the SAVE plan. I'd like to accomplish both of these things, but unfortunately, EdFinancial seems to have no record of me so I can not create an account. I have attempted to contact customer service multiple times through various means, but I am either summarily disconnected before being able to speak to a human being that can help me or subjected to obscene wait times. It is not lost on me that interest is now accruing and capitalizing WHILE I AM UNABLE TO TALK TO ANYONE AND THEY DON'T SEEM TO HAVE RECORD OF MY EXISTENCE is not lost on me. This is a textbook UDAAP violation and the fact that the federal government is currently operating via the third parties it contracts with in violation of its own laws is also not lost on me. I have very low expectations for a resolution at this point ( I've been abused by this system for over ten years now ), but this is my first time documenting a complaint. Perhaps if enough of us do this, someone will treat this like the crisis it is.
|
| 09/20/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ed Financial has failed to update my balance on my loans since XXXX 2022. I have contacted them earlier this year a few times in XXXX and was told that they put in a request and will update my balance with the credit bureaus in 2 months. when that didn't happen, I called in XXXX, and they told me that since they switched log in platforms, they were doing a freeze on reporting for 3 months. After those three months passed in mid-XXXX I called again and even filed a dispute as Ed had advised. Ed told the Credit bureaus that their reporting was accurate which caught me by surprise and my balances where not updated on their own accord or via despite. I called again after my dispute failed and they told me that they would update my balances by the end of XXXX. Nothing was updated and now XXXX cant even contact them due to long hold times and Ed not calling back using their call back feature. I am looking to buy a house and need to have my balances correctly updated in order to secure the best terms on a mortgage that I can. its been over nine months this is ridiculous. Attached is my account balance from Ed 's own website.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted an on-line payment on XX/XX/XXXX of {$65000.00} to pay off my total student loan amount to Ed Financial Services . I received a message stating that the payment would be processed by end of day XX/XX/. The money was taken from my bank account, but has not been applied to my loan. It is still listed as " processing '' on my on-line account. In the meantime, my loan amount keeps going up because it is still accruing interest. I have tried to call multiple times and have waited for hours on hold but no one ever picks up the call. I have also tried the call back function, but the times someone has actually called back, they immediately hang up after I answer. The website 's online chat service does not work and the e-mail option says it will take up to a week to respond. I would like to know why the money they took from my bank has not been applied to my loan. Also, if they refuse to process the payments timely, there is no way to pay off a loan because the interest will just keep accruing in the interim that they are " processing. '' This company is grifting the loan holders and refusing to process payments.
|
| 11/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Tried making a payment for a Parent Plus Loan, the payment would say it was processing, then I would check back for the next payment month and it keeps saying I missed a payment. The payments keep getting reversed. I have checked with my bank and there should be no reason the payment gets reversed on their end so it is an issue with loan service. This is now my second time getting a payment reversal which is worrying because I do not want to be put into delinquency for an issue caused by the loan service. I never had any trouble making payments before until my loan service was changed to Edfinancial. I have tried getting in contact with Edfinancial but have gotten no response. I have also become aware that this payment reversal problem is occurring with many other people and do not want to wait any longer trying to make payments that do not go through.
I made a payment in XXXX and it was reversed the exact same day even when it said at first that it was " processing ''. I tried making another payment again in XXXX, and again it was reversed on the same day without me realizing it becuase it said it was processing.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello -- I requested a refund of the payments I made during the pandemic to my student loans. I did in fact pay off this balance in full and the loan has been closed. In light of the recent student debt relief announcements though, I've requested a refund of the payments I made as eligible under the CARES Act.
However, I find the lack of any information from my loan provider, EdFinancial, concerning. After requesting the refund, I received no sort of confirmation email or letter. The associate I spoke with was also uncertain of several of my questions, and I got differing answers from other associates.
I am hoping to get more clarify on my refund request.
1. Was it successfully processed?
2. When will the refund appear and my loan be re-instated on my account? There must be a better timeline than what was provided to me.
3. How will I be receiving my refunds?
That last question is of utmost important as I paid from several different payment methods, including bank accounts that are closed. I've requested the refund payments ALL via check but I have not received any confirmation that is how they will come.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I reached out to EdFinancial.com on XX/XX/XXXX to request a refund for student loan payments made during the Covid 19 payment pause and was told the refund could take up to 180 days to process. They would not provide me with a total amount of the refund they submitted the request for and would only quickly rattle off some payments made both before the pause began and after.
I asked for a confirmation the refund was submitted and is currently being processed and was told they can not provide an email, tracking number, or any type of confirmation to me. This makes me wonder if the request was even submitted, as I've seen others post comments that they've had to call 2 or 3 times for the request to go through.
I explained the 180-day delay in receiving the refund was okay. Still, with the new forgiveness program beginning before the end of the XXXX calendar year, I wanted to apply for forgiveness on the total amount after the refund. They stated they do not know and can not guarantee my refund will be added to my account before the end of the year to submit a forgiveness application before the payment pause ends.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have called twice on XX/XX/XXXX and XX/XX/XXXX to EdFinancial in regards to requesting a refund for all student loan payments I have made during Covid or XX/XX/XXXX. First call after requesting a refund and providing dates and amounts, I was told it was going to take up to 5 months to process. I thought okay, maybe there's just so many people requesting it. Later that day, a few friends of mine with different servicers stated they were quoted 30-45 days to process. I decided to call EdFinanciaXXXX again next day. I requested a refund once again, but the CSR didn't even mention my previous refund request from the day before. This made me highly skeptical that my refund request was even placed. The 2nd CSR did not ask for dates or amounts of my payments. She only told me it will take 150 business days to process. I asked if I could get some sort of confirmation letter or email. Nope, I was told I have to trust her that she will submit the refund request. Because of the fact she didn't not even mention anything about the first refund request being submitted already, I'm worried my request is just being ignored.
|
| 01/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I did a FTC report in XX/XX/XXXX and spoke with XXXX XXXX XXXXT because there were XXXX student loans on my credit reports from XXXX. XXXX sent me a Packet Titled XXXX XXXX XXXX XXXX XXXX and i filled it out and sent it to XXXX. On XXXX, XXXX XXXX, XXXX Closed all XXXX accounts from my XXXX, XXXX AND XXXX Credit reports. In XX/XX/XXXX XXXX Reopened my XXXX Accounts and added an Fraudulent account with XXXX XXXX XXXXXXXX For the same amount as the fraudulent EDFINANCIAL Accounts, {$71000.00}. This account does not belong to me. Under 15 USC 1681 ( a ) 3, You guys assumed this role without permission not only that you did not have my consent. You guys did not respect my right to privacy which is under 15 USC 1681 ( a ) 4. You did not exercise your grave responsibility, you were unfair, you were partial. I have already taken the liberty to file a CFPB report and an attorney general 's complaint. You never had a permissible purpose Under 1681b ( a ) 2. I never instructed you guys to furnish this report and I never consented to this report in the first place. Multiple addresses are reporting on my profile as well.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
EdFinancial is no longer my loan servicer ; my loans were transferred to XXXX when I applied for PSLF. EdFinancial continues to report over {$75000.00} in federal student loans as being open and current, which has created a duplicate loan on my credit report and makes it look as if I own more than I do. That is two consolidation loans that were transferred to XXXX and have since been forgiven. My loans have all been with XXXX for several months, and EdFinancial is still reporting as open and active with them. I disputed the EdFinancial reported loan with the credit bureaus but the response is that EdFinancial verified the information as accurate. It is not. These loans have also already been forgiven under PSLF in early XXXX. Furthermore, I was behind on my loan a few years back and Edfinancial reported each disbursement as a late account, despite it only being one late payment to them. Since taking over those loans, XXXX continues to report the same late payments but they were not the servicer at that time. At any rate, I want EdFinancial to accurately report the status of the loans no longer held by them.
|
| 04/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Fraud student loan consolidation. Within the last week I have received fraud alerts from XXXX and XXXX XXXX and this mess has cost me a loss of 24 points on my credit score. I only had one loan with EdFinancial and have been making payments even before I needed to. I had a balance of {$570.00} left and when to make my regular payment and it showed the account paid off. I called EdFinancial customer service on XX/XX/XXXX and they said my account was sent to Navient ( a company I have never heard of ) for student loan consolidation. I explained that I have never taken another loan. They said they were no longer involved and to contact XXXX. I called XXXX and they said the account was new but they could see it was to consolidate with other student loans I have. They sent me to the fraud department and I asked for them to provide proof I took out a loan and they literally had no paperwork on any loan. They said they would get back to me on a few occasions and never did. I am being bounced back and forth. At this time I do not know where my loan is so I can make a payment as both companies have an open account.
|
| 09/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have applied to be on the XXXX income based repayment plan 4 times, once when I consolidated my loans, 2 months ago. ED financial accepted the consolidated loans the next day but did not put me on XXXX plan. I then applied to be on XXXX plan 2 weeks ago, still have not been accepted. I applied twice for XXXX plan on their online portal, still have not been accepted. I have submitted an online form for them to contact me 3 days ago, but have not heard back. I called 3 days ago and was placed in the call back line, but when they called back the next day they immediately hung up without speaking to me. Have been on hold today, was told it would be 85 minutes and am on hour XXXX, still have not spoken to a person yet. Because I have not been able to reach them and they have not received the multiple electronic communications I have sent them from myself and the Student Aid government site, my loans have been accruing interest and I am scheduled to make an astronomical student loan payment that I can not afford. This is absolutely ridiculous that I am forced to do business with this incompetent loan servicer.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have never missed a student loan payment. I have always ensured that each payment I made was sufficient to cover the interest being charged and prevent the loan balance from growing via negative amortization.
I made my first student loan payment ( since the pause ended ) on XXXX. I paid {$550.00}, more than the minimum payment.
I have 4 loans totaling $ XXXX with a weighted average effective interest rate of 5.7 %. Based on this, I expected my first-month interest charge to be {$230.00}. And therefore {$550.00} - {$230.00} = {$310.00} would be applied to principal.
EdFinancial applied {$340.00} of my payment to interest and only {$200.00} to principal. I am not sure how this could be possible given that I have never missed a payment or paid an amount that would result in interest accruing or negatively amortizing. This is an effective interest rate of 8.4 %, which is quite simply... outrageous.
I have no idea how this could possibly happen. I want an explanation from the servicer to explain how they arrived at this interest charge. And their customer service has been completely unresponsive.
|
| 12/12/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
During the summer, I finished my term with XXXX XXXX XXXX and requested a student loan payment of {$360.00} on my XXXX account, the remainder of what I had left to owe for my student loans. The payment was scheduled on the XXXX website for XX/XX/XXXX of this year. I got a notification regarding repayment in late XXXX and sent an email to EdFinancial Services on XX/XX/XXXX about the problem since the amount hadn't reflected on my account. I got a response on XX/XX/XXXX from them saying that the payment was now posted to my account, which is now reflected on their website, but I just checked my credit reports from all three of the major credit bureaus today, XX/XX/XXXX, and they all still reflect the loan saying that I have a balance of {$360.00} despite it being paid off. I had filed a dispute with the companies at least two months ago, but XXXX concluded on XX/XX/XXXX from my dispute that the balance was still there despite EdFinancial Services saying it was paid, and I had sent a message to EdFinancial Services about reporting my full payment to the credit bureaus, which has yet to be resolved.
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I paid off my student loan balance of {$8000.00}. I did a lump sum payment to clear the debt.
On XX/XX/XXXX I read about the COVID relief program and how any payments made towards a federal student loan after XX/XX/XXXX could be refunded. I then called EdFinancial on XX/XX/XXXX and requested a refund for my payment. They told me I was not allowed to receive a refund since I paid off my debt. I asked for an email copy of the policy they were following and they would not provide it to me.
I called again on XX/XX/XXXX after Biden announced the loan forgiveness program. I requested the exact same thing, a refund of my payment made on XX/XX/XXXX. The representative told me she submitted it for me and it would be processed.
I am frustrated that I was told no and treated extremely poorly on XX/XX/XXXX only to have it done two weeks later. The representatives are not knowledgeable on the policies and are telling people mixed answers. I could possibly not receive my refund in time for loan forgiveness due to having to find a representative who would actually process my refund request.
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, I submitted a request to my student loan provider Edfinancial Services on XX/XX/XXXX for a refund all payments made during the Covid-19 student loan forbearance period since XX/XX/XXXX. This sum amount was approximately ~ {$17000.00}. Edfinancial has been unable to provide me with a receipt, physical documentation, or confirmation of my request and additionally has stated that it could take up to 1 year from submission of my request to receive my refund. I have contacted them multiple times since submission for an update on the status my refund and they have been unable to provide any information regarding the processing of my request.
From what I understand, many Edfinancial users are having similar problems with this provider while other lenders have been able to provide their borrowers with refunds in a more clear and timely fashion. I am simply looking for assistance in receiving my refund from Edfinancial since it is not clear when or if I will receive one since my request as 6 weeks has already passed and I am unable to receive any updates or physical confirmation. Thank you.
|
| 06/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a loan repayment benefit through my job, where my job sends XXXX $ monthly to my loan servicer for payment towards my student loans. XXXX XXXX sent a payment of XXXX $ to Ed financial services in XXXX, XXXX, and XXXX. In XXXX I reviewed the account and noticed none of the payments have posted to the account. I spoke to XXXX XXXX and they provided me with copies of the checks showing that they have sent they payments to the account and the checks had been cashed. I contacted ED financial third week of XXXX and they responded that since my account was transferred to another servicer on XX/XX/21 it will take them 60-90 business days after the transfer to reflect in the balance. It has been another month and I still do not see the payments reflected in the account, so I contacted Ed Financial again and they responded that it hasn't been 90 days yet and offered no further solutions or status of the account. I made a personal payment to the account in XXXX that posted in about 2 days, so it very concerning to see such a delay when the checks have been cashed by the company months ago.
|
| 08/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I graduated from XXXX XXXX on XX/XX/2022. I have XXXX XXXX and Direct Unsubsidized federal loans. In XXXX, I contacted my servicer, EdFinancial to let them know that I had graduated, and asked that they update their records.
On XX/XX/2022, I submitted a repayment application, requesting an income-driven repayment ( IDR ) plan and indicated that I wanted to start making payments under the plan immediately. My XXXX XXXX loans were placed in an IDR, but not my Direct Unsubsidized loans.
I contacted EdFinancial by phone and they told me to submit another repayment application, which I did, on XX/XX/2022. On XX/XX/XXXX, I emailed EdFinancial to ask about the status of the application. On XX/XX/XXXX, they replied and said that it would take 7-10 business days to be processed.
On XX/XX/2022, I submitted another IDR request. I then emailed EdFinancial again on XX/XX/2022, letting them know that if they were unable to resolve this issue for me in a timely manner, that I would be filing a complaint with CFPB. I attached all three IDR requests. I have not received a response to that email.
|
| 04/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/2022 I submitted a request to change my payment plan at Edfinancial from the standard plan to the extended repayment plan, I have receipts of this transaction stating that we would receive confirmation in 7 to 10 days. I called on the XXXX to check in on the process, and reaffirmed the payment plan I previously submitted was being processed. I again called Edfinancial on the XXXX to check the process, and was assured that after 10 business days I would have the payment plan processed. The XXXX, 10 business days after the online submission, I am told to check back on the following Monday or Tuesday. Today XX/XX/XXXX, I call once again. I am told that their system doesn't say I have ever requested this payment plan change. I am left believing that EdFinancial has no functional processing department, further enforced when I asked to be transferred to that department and was informed that they do not receive calls. This information is the final piece required for my mortgage process and we could be financially liable for breaking or re-writing our mortgage contract.
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a XXXX XXXXXXXX XXXX XXXX My servicer is EdFinancial. On XXXX XXXX XXXX I submitted a {$3600.00} payment towards the loan and after a few days it looked to be accepted as the balance went down the {$3600.00}. What was weird is that the money was never taken from my bank account, but I thought maybe it just took a little longer to process. However I just logged back into my EdFinancial account and saw that the entire payment had been reversed and it was back to the original balance. I wasn't even notified, and interest has been accruing on the higher balance again. I did some XXXX and found MANY other people under EdFinancial are having similar issues. I am worried it is fraud in order to either 1 ) accrue more interest so we end up having to pay more and/or 2 ) make it so we don't even know that the payment was reversed ( again, was not notified ) which could lead to late payments in the future if we didn't happen to check the account again. Now I am scared to submit the payment again and frustrated that I am having to pay additional interest because of this.
|
| 10/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to get my student loan forgiveness refund for the payments I made during COVID. My loan servicer was originally granite state management and so I contacted them. They told me they no longer provide those types of loans and transferred my data over to XXXX. I attempted to access my payment history with edfinancial but didnt have an account. I attempted to make an account and wasnt allowed. I called and they told me that because my loans were completely paid, i couldnt make an account myself and they had to restore my data or something to that extent and they had to make my account on their end. I tried requesting my refund and having them make my account. They took my information. I kept asking them for some type of proof that they are working on it and all they can say is I can call on the phone but they cant show me proof. I have called again and emailed to ask about the process of making my account and they have said by phone that they dont have a timeline and they have said by email that they cant give me information because they cant verify me.
|
| 09/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On or about XX/XX/XXXX I entered the XXXX XXXX XXXX, later XXXX XXXX of XXXX, as a Business student. I continued my classwork until XX/XX/XXXX, when I was hit with financial issues, and had to drop out of school. In XX/XX/XXXX, XXXX XXXX of XXXX abrutly closed its doors and left many students, like myself without the opportunity to continue their education. Now in XX/XX/XXXX, I am paying back a student loan for a school that has closed. According to what I have found, the grounds for student loan cancellation is that a school closes ( such as XXXX XXXX ). I have been in repayment status for approximately one-year, and when I recently submitted my request to cancel my student loans due to this provision, I was provided with a short-term forebearance that ends XX/XX/XXXX. This is NOT what I originally requested.
I still over over {$8000.00} for an education that I can not complete. I have not requested that they review my " Loan Cancellation '' form since my original request in XX/XX/XXXX, since I do not feel that they will respond to me with an accurate explanation.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
On XX/XX/XXXX application submitted for SAVE repayment plan on studentaid.gov website and sent to loan processor that day. It was processed ( completed review ) by EdFinancial on XX/XX/XXXX. Next steps state that loan servicer will reach out w/ additional details regarding completed app. Its been 2 weeks and no reach out from EdFinancial. Online acct doesnt even reflect that a repayment plan application was submitted or even processed by EdFinancial. The first paragraph on account face page is all about signing up for a repayment plan by clicking the link. Huge payment is due in 3 weeks and I havent been able to get ahold of anyone in customer service. The chat feature on website is an automated system and the wait time for a customer service rep is obscene. Today the stated wait time is 3hrs 15 min. Currently on hour 4 waiting for my callback. Perhaps if EdFinancial got their act together and updated online accounts, their phone lines wouldnt be bogged down with frantic clients trying to find out the status of their repayment plan. Do better. We deserve better.
|
| 08/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My student loans are serviced by ED FINANCIAL. The total amounts of the loans was a total of {$100000.00} as of XX/XX/XXXX. They were broken down into XXXX accounts. They are loans for a XXXX degree and a XXXX XXXX. The loans are in deferment due to the COVID 19 pandemic.
On or about XX/XX/XXXX, I received notifications from XXXX, XXXX and XXXX that the accounts serviced by ED FINANCAIL had been closed and " paid off. '' As a result, my credit scored decreased by more than XXXX points. I obvuiulsy did not pay these loans. I have not made any payment since early XXXX before the XXXX XXXX pandemic began. I did not receive any notification of a payoff and closing of my account from the XXXX major credit reporting agencies.
I can not view my account on my online ED FINANCIAL account page as there are no balances or payment history. This also happened recently.
On the ED FINANCIAL website, it states that some borrowers will have their loans serviced by another processer and/or platform. I have not receivedm
any email regarding the above actions by ED FINANCIAL.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Edfinancials has incorrect data on the student loans I owe and the historical payments I have made towards my loan. When I called Edfinancials, they originally tried to argue with me on the balance I owed until I pulled up my bank statements for the past XXXX years reflecting the payments I have previously made. They also lied to me regarding their systems claiming they have two separate systems and when probed on information regarding those systems, they " apologized '' for the inaccurate information.
I have XXXX access to my account history and Edfinancials has misrepresented my account balance. They refuse to disclose the payments I have previously made even though I have proof of all the payments I have made to date.
I called the company and they said it takes 41 days to provide the information on the historical payments ( I have XXXX access to this on their platform and they refuse to update this information ). I will not be making any payments to Edfinancials until they update their system and show an accurate balance of my remaining balance.
|
| 07/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XXXX I started a student loan repayment program through my employer where they would make payments to my loan on my behalf and I would work for them a certain amount of time or I would have to pay them back every penny. There are 5 payments of {$430.00} made from XXXX to XXXX.
In XXXX, I got an email saying my account was officially moved and I logged in to my Edfinancial and saw that the money was moved. Only the XXXX payment showed up in the history but it was after the money was moved so it did not apply to the balance. I logged into the new account and none of the payments since XXXX were on the account. I contacted them and they said it could take up to 90 days for payments to the wrong account number to find their place but it has been more than that amount of time since XXXX. I had my employer program contact them and they were told the same thing. I have tried calling them and they hang up or say that they cant release any information.
I have paid off the loan because Im not going to wait until interest starts accumulating to pay it.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is giving inconsistent information regarding refunds for federal student loan payments made during the pandemic. They are quoting 150+ days to get a refund for those payments. I understand that they are overwhelmed with requests, but so is every other federal loan servicer. Other loan servicers, such as XXXX, are only quoting up to 90 days to get a refund. EdFinancial also refuses to tell me at what point my balance will be reinstated even though I have called multiple times asking. I even asked at what point it would be reinstated if it was not such a busy time for them, and the rep refused to tell me. Since each lender is getting an influx of requests for refunds, they should all have similar wait times. EdFinancial 's wait time is twice as long as any other lender and they refuse to send any confirmation emails or answer general questions about how these processes usually go. This is unacceptable as many borrowers diligently made payments during the pandemic and need their balance reinstated before their loan balances are forgiven.
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a request on for my XXXX XXXX education award to go towards my federal student loans held by edfinancial on XX/XX/XXXX The award was for {$4100.00}. Previously, all contact i had with XXXX staff indicated the award should be processed in about 2 weeks. On XXXX I assumed the request got lost and resubmitted my request. Edfinancial still hasn't responded to the request. I called both the XXXX hotline and edfinancial hotline to hear about where my education award request was. Edfinancial was completely clueless and wanted me to include my account number despite that not being how the award system works.
The XXXX hotline indicated that there is a delay in processing these edfinancial requests, but didn't indicate how long it would take for the request to finally process. On Sunday it will be 60 days.
This is especially frustrating -- each month the education award is deleted is more interest that I have to pay for Edfinancial 's mistake. I learned about this website from XXXX -- where multiple people are as lost and confused as I am.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I received a letter in XXXX of 2023 that my student loans were approved for a borrows defense. I should be receiving a refund of all money 's paid on my loans. I spoke with Ed financial and they told me I had a refund of {$3300.00} coming. My loans were {$60000.00}. I paid {$13000.00}. XXXX was written off in my XXXX 's defense. These amounts aren't adding up. They told me my check was sent to the US Treasury to be printed and sent to me on XX/XX/XXXX. Then I've spoken with at least 10 different people. I have first names and dates. Now I can't reach anybody by phone and they told me it should process soon and it is now XXXX. As an individual. Do I need to contact an attorney .... Doesn't seem like anybody 's here to help the consumer. Once they have your money. Nobody has to account for it. I think the next step is I'm going to reach out to a local news station and show them all the responses for all the people that aren't receiving their money from this company and see if it goes nationwide. What are these people doing with everybody 's money.
|
| 10/18/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft and I've been dealing with this for months now and Im now having the same problem I had with XXXX and XXXX that I am now having with XXXX. Some one stole my identity, used my maiden name and obtained a federal student loan through EDFinancial to attend XXXX XXXX XXXX in Louisiana. Ive tried to contact the school I have yet to hear back from them. Im still battling with Ed Financial to get this off my credit and all obligations to this loan. I have summited a police report and other documents supporting my dispute. I was informed that the loan was obtained by the thief in XXXX of this year 2023 to an address in XXXX XXXX Louisiana. Ive never went to school there nor have I ever lived in Louisiana. Born and raised in XXXX. I also have proof of residency for the time frame the loan was obtained. I am seeking help in this matter. It has caused major XXXX and delay in plans for a home. I have also files under XXXX as a few websites have suggested. Im so lost at this point and hoping that someone can help me thank you.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I repeatedly made attempts to enroll in auto pay but EdFinancial continues to ignore the request. At one point auto pay was turned on but then turned back off before my payment was due, forcing me to make a one time payment. Because they refuse to enroll me in auto-pay, I lose out on 0.25 % savings on my interest rate. There are many others who seem to be having the same issue with EdFinancial.
Attached is my proof of requests to enroll in auto pay, and EdFinancial 's lack of setting it up.
1. XX/XX/2023 - First request to enroll in auto pay 2. XX/XX/2023 Statement says auto pay is not enrolled.
3. XX/XX/2023 Statement still says I am not enrolled in auto payment.
4. XX/XX/2023 second attempt to request auto pay.
5. XX/XX/2023 third attempt to request auto pay.
6. XX/XX/2023 fourth attempt to request auto pay.
7. XX/XX/2023 Submitted contact form on website to document my request of why my auto pay was turned on briefly and then turned back off.
8. XX/XX/2023 XXXX of Ed Financial site that shows I still do not have autopay turned on
|
| 11/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund of payments I made towards my federal student loans during COVID on XXXX XXXX XXXX totaling {$11000.00}, through EdFinancial 's customer service form online. On XX/XX/ I received an email response from EdFinancial 's Customer Service ( XXXX XXXX saying that the refund had been requested. On XXXX XXXX XXXX the {$11000.00} was added back into my owed loan balance but I had not yet received a refund. I responded to the email chain saying my loan balance had been adjusted but that I had never received a refund. I also submitted the same information through EdFinancial 's customer service form online ( however, they do not provide any confirmation of the submission through their online portal ). I have received no response from EdFinancial for almost a month despite the fact that the {$11000.00} is now added back into my loan balance, accruing interest. Currently, I have essentially lost {$11000.00} with no communication on when I can expect to receive it or whether EdFinancial even has any plans on making the refund payment.
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My issue is very straightforward as is the solution I desire. On XX/XX/2023, I payed {$2700.00} for the first of my two direct subsidized loans to Edfinancial. On XX/XX/XXXX, both of my two loans got reduced to {$270.00} because I XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I payed the {$270.00} for the second loan, and my first loan showed a balance of - {$2400.00} ( signaling a refund ). On XX/XX/XXXX, my account officially reflected a refund of {$2400.00}, and my account balance went to {$0.00}. I have received no refund check/direct deposit yet. Since that date in XXXX, I have called 5-6 times, speaking with a different representative each time, seeking for information regarding the status of my refund. I have received no such information other than inconsistent timeline suggestions ( 4-6 weeks, 60-90 days, 25 business days, 35 business days, and we can not provide that information ). I have asked to speak to a supervisor TWICE, and both times they have told me to wait 24-48 business hours for a call back. Both times I have not been called back.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
On XXXX I transferred {$10000.00} into my EdFinancial student loans. Edfinancial transferred all loan customers to a new website. After transfer to the new website, {$10000.00} that was transferred was deducted from my husband 's bank account but not accounted for on the new website. I have called them once I realized their error. Firstly, they had no awareness about the error. If I was not paying attention to my pre-transfer and post-transfer total loan, then it would not have been caught. I started contacting them in early XXXX first or second week. Each time of contact, I have been given multiple estimated dates and reassurances that it will be fixed. I have sent multiple messages and called several times since then for updates. It has been more than 60 days since my early phone calls with no resolution and no guarantee of resolution. I will speak with supervisor tomorrow. However, even if I speak with them, I am unsure if they will correct the issue or continue to tell me to be patient and wait again with no reassurance it will be fixed.
|
| 09/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I applied for a Loan Consolidation and a XXXXncome Driven Repayment plan on XX/XX/2023. I have been attempting to contact Edfinancial once a week ever since then as both applications listed below are pending due to waiting to receive documents from Edfinancial. Like everyone else my student loans will start again in XXXX. I'm attempting to contact Edfinancial to either get them to send the documents or allow my loan to be in deferrment until they are able to process my application ( which states 28 days to complete and we are well beyond ). Each week I call and the wait time is above XXXX minutes, I wait as long as I can, but I never get through, when I give up on hold, I attempt to use their call back option, however, they have not returned any calls. I have emailed each week and they do not respond. I attempt their chat option and live representatives are not available only automated responses that are unable to help. It has been 2 months with over 10 different attempts vial email, phone, and chat, and I have exhausted all other options.
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
A provision in the Coronavirus Aid, Relief, and Economic Security ( CARES ) Act allows borrowers who made payments during the forbearance period to request a refund. Any and all payments made since XX/XX/XXXX, were eligible to be refunded.
On XX/XX/XXXX, I called my loan servicer XXXX and requested that all student loan payments I made since XXXX ( XX/XX/XXXX - XX/XX/XXXX ) in the amount of {$3600.00} be reimbursed to me in the form of a mailed check. When asked how long it would take for me to receive my check I was told XXXX days. I since called XXXX additional times to confirm the timeline and was told XXXX days both times.
It has now been 100 days and I have still not received my money. However, on the exact day that I initiated the request ( XX/XX/XXXX ) they had no problem adjusting my balance an additional {$3600.00} allowing it to collect interest. I was told XXXX days. Anything over that I feel is a hardship on me, as they get to collect interest while I still don't even have the money that they are billing me interest on.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment to Edfinancial Services on XX/XX/2023 and received a confirmation email stating that the payment had been made.
On XX/XX/2023, I received an email that the amount was past due. Upon looking at my account, it says that the payment was " reversed '' on the same day ( XXXX ). I received no notification of this and assumed that the payment had been made. I also looked at my bank statement online, and there was no record of a debit attempted by Edfinancial. Since no real money seems to have been involved, I did not attempt to reach out to them and submitted another payment. We shall see if this one goes through.
I found a XXXX thread about this problem, and it seems to be an ongoing issue with Edfinancial for many people, and is totally unacceptable.The problems seem to have started when they switched to a new online platform. At the very least, if there is a problem with a payment going through, the consumer should be notified immediately so the problem can be rectified without additional interest accruing on the loan.
|
| 10/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
EdFinancial is reporting late payments of over 90 days for XX/XX/XXXX, as well as the months of XXXX, XXXX, XXXX, XXXX and XXXX of XXXX. During that time, I was told my loan was in deferment due to unemployment. I was told that although I would be responsible for the debt, I was not required to make payments at that time. I did however pay what I could pay, whenever I could pay it. I recently received a copy of my credit report and found all the months are reporting as over 90 days late.
I contacted EdFinancial via letter and requested the incorrect information be removed from my credit report as it is incorrect and is a violation of my rights under the Fair Credit Reporting Act. I received a generic response that the information was reported accurately and absolutely no investigation was completed as to why these late payments are being reported.
Also, I am in process of loan discharge due to false certification, however, the school that I attended has been closed down and I am finding it difficult to obtain copies of transcripts.
|
| 10/02/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
- On XX/XX/2023, I attempted to call EdFinancial Services after having called them 2 months prior. The phone number on their website was incorrect : XXXX Their correct number is XXXX, and it was not easy having to search on other websites for the phone number.
- Upon trying to call EdFinancial Services, their call wait time was " XXXX minutes '', and lasted for more than XXXX hours. I then attempted to reach out to their customer service agents, and none of them responded. Their live chat feature does not even have any agents- it should be considered fraud at this point.
- On XX/XX/2023, I looked up ongoing lawsuits against EdFinancial Services, and saw that the Consumer Financial Protection Bureau ( CFPB ) already filed a lawsuit against EdFinancial Services for lying about student loan forgiveness. Given the horrendously terrible customer service, I had the bright idea of filing a report in the hopes that it can be taken to legal action by CFPB against XXXX XXXX for misleading information associated with their customer service.
|
| 04/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2022 EdFinancial posted a notice to my account with the heading " your account is past due! '' and the enclosed message claiming, " Our records indicate that your last scheduled payment has not been received, and your account is now 11 or more days past due. We urge you to make a payment and resolve this past due status quickly. '' Furthermore, they try to promote their XXXX system by claiming, " Additionally, while your account is in an active repayment status and enrolled in XXXX you will receive an interest rate reduction of 0.25 %, '' which is misleading on multiple levels, being that accounts are NOT in active repayment status, as the student loan pause is currently ongoing and in effect, and the interest rate has been set at 0 % for the duration of the pause ( ongoing for 2 years now ). Their site is riddled with conflicting and confusing information. They also still reflect on their payment tab that I will have a payment due on XX/XX/2022, even though the student loan pause is extended through the end of XX/XX/2022.
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX awarded me a plus loan in the amount of {$12.00}. The school divided the plus loan into 2 semesters of {$6100.00} and set a disbursement date of XX/XX/23, a Saturday. They then claimed they would release it in 24-48 hours from that date but did not. Instead they pulled my credit 2 more times even after it was set for disbursement, hoping they could make up an excuse to not give it to me but my credit was approved. I then contacted OCR.ed.gov and they tried a mediation to get the school to release the funds and the school has not released them yet. The aid office sends me an email stating they made an inquiry as to why it hasnt been released even though they have the funds because I received my disclosures for the Plus loan with no funds received. The school is trying to blame the Department of Education and the services but they have the funds and keep refusing to process the funds as promised. I also applied for a direct plus loan for {$12000.00}. for 1 semester but they broke it up into 2 semesters of {$6100.00}.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/XXXX I called Edfinancial to change my payment plan to the standard repayment plan. They called me back XX/XX/XXXX and informed me it would take 10-14 days.
I called again on XX/XX/XXXX because my payment plan still had not been changed. They called back on XX/XX/XXXX and informed me that it would take 7 more days.
I have been unable to reach them by phone since XX/XX/XXXX, their online chat system is unavailable, and they have not responded to emails sent through their web contact form. My payment plan still has not been changed. I need to change to a standard repayment plan because the income driven repayment is preventing me from entering paid ahead status for a lump sum payment I would like to make, a piece of information that was not available to me when I applied for the income driven repayment. For 41 days the loans have continued to accrue interest on the amount that I would like to be able to pay off and they continue to refuse to process my request for a standard repayment plan or respond to any communications.
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called Edfinancial in XX/XX/XXXX to request a refund of the payments that I made during the COVID pause. I did not get any confirmation of this, but then when I opened my account in mid XXXX. I noticed a line in my payment history with a adjustment of {$5800.00} on XX/XX/XXXX. I also noticed that my loan balance increased by this exact amount. I since have called the servicer many times getting through to them several times. I was told that my request to be refunded this amount would be sent to a finance department. Another time that I called I was told that a supervisor would call me back in XXXX to XXXX hours, which never happened. On XX/XX/XXXX I called again, very frustrated and asking for my money back. The customer service agent told me that he would escalate my request to emergency and to call back in 15 days. I called back today XX/XX/XXXX and once again told that a supervisor would contact me in XXXX to XXXX hours and that there is nothing else that can be done except wait for the finance department to see the request.
|
| 05/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
There was class action lawsuit that was filed against the university I attended thereafter in court declaring the dismissal of student loans if those qualified students that attended within the timeframe in which I was eligible. In my efforts contacting student loan servicer about this matter I was unable to get an answer nor was I able have the student loan dismissed from my credit report so I am in hopes of contacting you to find resolution regarding this matter and have student loans debt removed from my credit report.
I am coping and pasting the case information for more clarification and details for your review. The U.S. Department of Education recently announced that it will approve federal student loan forgiveness for XXXX borrowers who were deceived by XXXX job placement claims and submitted a valid borrower defense application. The Department of Education is continuing to process new and existing applications and expects to approve additional claims. All borrowers with approved claims will receive full loan forgiveness.
|
| 11/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have been paying my loan for almost 20 years and still paying basically interest only. My accrued capitalized interest has risen to {$30000.00}, resulting in me paying 75 % of interest on every $ XXXX monthly payment. At this rate I will never pay this off. I still owe ( from 1996 ) {$90000.00} and only borrowed {$58000.00}. My rate is higher than anything else I own at 6.25 %. I have an XXXX credit score, so have nothing over 3 % and ca n't refinance or pay my loan off. My main question is how can I eliminate the capitalized interest charged and reduce my rate? This fact is not allowing me to make principle payments to reduce my debt. I had a hardship after my divorce for two years, but I still should n't have to suffer. Please advise this ca n't be legal and there has to be limits to term and interest counted for.
I stress - I just want to pay what I borrowed so I can get my life back. Right now XXXX % of what I pay is going to interest. I ca n't even deduct the interest on my taxes. Please help me find a solution!
Thanks
|
| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I XXXX XXXX attempted to pay my student loan on XXXX XXXX for XXXX which would have paid off one of my student loans. I waited for the money to be taken out of my account, and it even said processing, but then the payment said payment reversal, and the money was never taken out of my account. After this, I sent EDfinancial an email explaining the situation and letting them know I would try again and wait for the response and if I did not hear back from them or if my payment got reversed again, I would be reaching out to you guys. I attempted to pay my student loan again on XX/XX/XXXX for the same amount. This time the payment went all the way through and said received however, I looked at my account, and the money had not been removed and then upon looking at my student loan account today the loan is back on my account and says I still owe money and the money is still in my bank account. The minimum balance was e accepted on one of my loans, so only part of what I submitted was received, but the rest of my payment was reversed.
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
When XXXX loan repayment started up in XX/XX/2023, I noticed that my loan went from 0 % interest to 6.8 % interest. I was very surprised, as my loan was not 0 % interest due to the pandemic, it was at 0 % because I have been paying on this loan for over a decade and had paid down all of the interest prior to the pandemic. Furthermore Ed Financial Services made no attempt to disclose this change to me. This is price gouging and a clear violation of the Truth-in-Lending Act. I tried to reach out to Ed Financial about this and received no response do to " high volume of emails. '' This was over a month ago. I am now paying interest on a loan I had paid all of the interest off on. I will do everything now to pay them off as fast as possible, because I truly don't believe they care about borrowers and will do no thing about this complaint. Warning to other consumers out there, the federal government can and will take you for all of your money. This isn't about repayment its about getting as much money out of consumers as possible.
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My servicer ( Edfinancial ) sent me an email stating that my first payment after the pause is scheduled for XX/XX/XXXX. This was a shock considering that on the government website, it states that my post-grad grace period doesnt end until XX/XX/XXXX. This is my first time with any type of loan and I have lots of questions but especially on my repayment schedule because of this discrepancy.
Ive been attempting to reach out for three weeks now. Ive sent multiple emails, calls, and submitted callback requests and received no information in return. Im not sure what else to do other than to begin my repayments while still having questions about my loan and why my payments are being collected while I should still be in my grace period ( per govt website ). Other people who have commented on their social media are having similar issues and every time I have called the wait time has been around XXXX minutes which is absolutely unacceptable. I should not be forced to work with a loan servicer that can not be reached at all.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been trying to make payments for the upcoming loan that is due on XX/XX/XXXX as the loan forgiveness has been lifted. I went to make my first payment of {$210.00} on XX/XX/XXXX and EdFinancial stated that my payment was pending. A few days later I went to check the status ( around the XXXX of XXXX ) and was told it was reversed on the XXXX but I did not get an email stating it was. I tried again XX/XX/XXXX as it was less then a month until the payment was due and again it said I had a payment reversal. All my banking information is correct as it is the same information I used back before the loan forgiveness took effect in XXXX. Address has been updated as well. I have since tried again to make a new payment today ( XX/XX/XXXX ) after reinputting all my information. EdFinacial has since charged me interest as my information " was incorrect ''. I tried to live chat with then but their service is turned off and a phone call required a XXXX hour hold which I opted for a call back. As of now my charge is pending.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have contacted EdFinancial Services several times over the past XXXX months to remove improperly accrued of interest betweenXX/XX/XXXX-XX/XX/XXXX Interest should have been re-paused for all of them while I was enrolled in graduate school. This seemed to happen but only for some of the time. Between XX/XX/XXXX, there are several periods of time when interest would stop and randomly accruing for a few months even though I was enrolled the entire time. This resulted in being overcharged a substantial sum of money. Several of the payments made during that period going to this improperly accrued interest rather than the principal of the loans. The problem seems to stem from several enrollment status errors are listed on the Federal Student Aid 's website.
EdFinancial Services removed some of the interest in XX/XX/XXXX ; however, their calculation still appears to be incorrect. I've requested a complete breakdown as well as their methodology for this calculation multiple times ; however, I have not received them yet.
|
| 12/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I submitted a refund request for my last student loan payment on XX/XX/XXXX. I was told that my loan refund request had been submitted when I called on XX/XX/XXXX however in my most recent call on XX/XX/XXXX I was told it was submitted on XX/XX/XXXX. The process went as follows : ( XX/XX/2022 ) - I called edfinanical and requested a refund for my last payment made which was made on XX/XX/2022 for {$11000.00} ( XX/XX/2022 ) - I called edfinancial and requested an update on the refund. The rep said that it had been submitted but could not give me a time frame on when it would be completed due to the high rate of refund requests.
( XX/XX/2022 ) - I called edfinancial to request an update on the refund. I requested information on the status of my refund from the first rep and was then transferred over to a different rep who I was told handles these types of requests. The new rep said the refund was submitted for processing on XX/XX/XXXX and can not provide any further updates as they do not have any more information.
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had studen loan from ed financial. When XXXX announced that he will forgive student loan. I contact to my borrower and then I asked the refund so I did got my refund but after that I was accuring the interest which is {$140.00} $ on top on myloan amount. And when my loan was on grace period or inwas in school i was paying my loan on time just to avoid accuring interest. after that I contacted them I told them why I am accruing interest when my loan was on pause and they were told me that this is the interest on my loan. After than I paid my full amount like the all loan I paid .and then after that, I asked them like I feel like there was a mistake from your side and then the interest which I paid which is around {$140.00}. I want my money back and then after like month or two months I receive an email that my amount which is {$140.00} is refunded. I am checking my emails every day. I am checking my bank account every day I have not received any refund on the amount of one {$140.00} and now I am so stressed out.
|
| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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Hello, I filed a complaint to get on XXXX plan and EdFinancial was able to FINALLY get me on the plan after repeated calls. I made my first student loan payment before my due date of XX/XX/23. I noticed that my interest kept accumulating and was not waived. I talked to a rep who didnt understand that interest rates should be waived on XXXX XXXX. I actually had to read the studentaid.gov website information to her regarding interest rates being waived on XXXX. Asked for a supervisor who said that the interest would be waived after my due date of XX/XX/23. The due date came and went and my account has been accruing interest like crazy. It has not been waived AT ALL. I called again and another representative agreed that the interest rate should have been waived and my balance should be lowered than what it shows. She said it will go to their account department. I havent heard back and every day my interest accrues and my balance keeps growing. Im 100000 % certain that EdFinancial is unlawful and frauding borrowers.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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Hello, I filed a complaint to get on SAVE plan and EdFinancial was able to FINALLY get me on the plan after repeated calls. I made my first student loan payment before my due date of XX/XX/23. I noticed that my interest kept accumulating and was not waived. I talked to a rep who didnt understand that interest rates should be waived on SAVE PLAN. I actually had to read the studentaid.gov website information to her regarding interest rates being waived on SAVE. Asked for a supervisor who said that the interest would be waived after my due date of XX/XX/23. The due date came and went and my account has been accruing interest like crazy. It has not been waived AT ALL. I called again and another representative agreed that the interest rate should have been waived and my balance should be lowered than what it shows. She said it will go to their account department. I havent heard back and every day my interest accrues and my balance keeps growing. Im 100000 % certain that EdFinancial is unlawful and frauding borrowers.
|
| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
|
|
ED financial services I have called and spoken to on many occassions. In XXXX of XXXX I called and was told my account payment due would be froze due to hurricane. On my credit report it is showing a late or missed payment for this month. It was always told to the previously loan holder XXXX XXXX as well who didnt fix it. I have tried dozens of times. Please remove this from all credit reports. I should have no missed payments on this. Correct it or face civil legal action. The company last we spoke said they would fix it this was on XX/XX/XXXX when we last spoke. The rep said she would put plenty of notes and agreed she say the previous notes from XXXX showing i called in but it wasnt processed right. Its impacted my credit ever since. Please remove it and provide me a hard copy mailed letter and pdf attachment as well showing removed and no late payments or missed payments ever on this account. Thank you. Please also supply me legal subpoenas mailing address for my demand letters and future attorney mailings.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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|
XX/XX/30 - Called EdFinancial to get a refund on payments made on my loans during the pandemic. I talked to XXXX and was told that I needed to wait to fill out application being sent out by the government around mid XXXX. Was told that I should be refunded for all of my payments made. So I was not able to submit a request for a refund.
XX/XX/30 - Called EdFinancial again to request a refund on my loan payments during the pandemic. This time another representative, XXXX, was able to submit a request for a refund of {$11000.00}. However, they could not give me a specific date or time range on when I would get a refund.
Overall was given mixed information on submitting refunds by two different representatives at EdFinancial. They were also not clear on a date range on when I should be receiving my refund and when they would reinstate my loans on FSA. Overall given two very different statements on refunds for my loan payments, and lack of consistency made it difficult in getting my refund for my loan payments.
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
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XXXX School loan should have been in forbearance due to COVID. They continued to take out payments from checking account during the forbearance period totaling {$2300.00}.
I notified Ed Financial the loan servicer and they told me they would check into it. I asked for a refund of the above amount back to me and to put that balance back on the loan. They said they would put in the request and asked for me to write a letter stating that information and asking that the forbearance be granted and the refund be given to me.
I submitted the letter online on XX/XX/XXXX.
I was told I would be notified within 7-10 days.
Today, XX/XX/XXXX I contacted them stating I had never heard from them and they said that XXXX the lender had denied the request and there was nothing that could be done.
I contacted XXXX and they told me the loan should have been in forbearance starting XX/XX/XXXX and they had that on file and did not know why those payments continued to be taken out.
They said they could do nothing at this time.
|
| 09/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
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This is part of a class action law suit that was settled in XX/XX/2023 which was won by the Plaintiff 's. The Defendant has not removed this account per the settlement agreement and requirements set by the Judge. There is NO MONEY owed on this account, the company appears to be shut down, none of the phone numbers work and there is no way to contact them. There's no reason for the delay in the Federal Student Aid Dept. removing this account from my credit reports- all of them. They need to step up and remove it now! It's bad enough FSA is slowly bit piecing crediting back my loans in the increments they were disbursed. That will extend long past the time frame the Judge gave FSA to settle this matter for over XXXX student Borrowers. Had Borrower Defense done their jobs, they would not be in this position today. The loan servicer is confused and very slow to credit the payments back to my outstanding balances. But FedLoan Servicing has a XXXX balance therefore should be deleted per the settlement immediately!
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
I called Edfinancial on XX/XX/XXXX for assistance refunding my loan payments made since XX/XX/2020. Under the CARES Act, I am able to ask for a refund on this payments, and get my loan balance reinstated to the amount before this payments. They agreed to submit a ticket for me.
I asked for a confirmation email and a timeline for when my refund may be expected. But they said that they do not have any way to email a confirmation the refund request is submitted nor give me a timeline sooner than 150 days.
I attempted to contact them 3 times this week but all 3 times the phone lines would disconnect and I would be forced to wait again for at least an hour for an agent.
This is unacceptable because I am utilizing this refund to maximize my student loan forgiveness. If they process my refund after the interest free period is over I will be forced to pay interest on loans that should already be forgiven under the new student debt relief. This lack of transparency is unacceptable and needs to be investigated.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to defer my loans since we were made aware that forbearance was ending in XXXX, when I got in contact with the loans ( because their website was out of service for a couple of months ) they asked me to contact the school to provide information. The school informed me that there is nothing else they need to do since they have done everything on their end to prove I am in school. I have since not been able to get in contact with Edfinancial because their live chat is ALWAYS unavailable. Their call center is a long wait time and I never receive the requested call back. When I do wait for an agent I waited for two hours before I gave up, requested a call back and again, never receive it.
Whenever I go onto their new website I am always unable to upload any documents such as a deferment form because when I upload, the website crashes every time without fail. I can not do anything to fix my problem because I either cant reach someone to help or the tools available to help myself are broken.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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When i graduated from XXXX in XXXX and did my student loan exit exam as well as chose my plan it was the extended fixed repayment plan as to which i paid XXXX every month until the student loan pause. I went to check my account after edfinancial changed servicing i checked my bill XX/XX/XXXX it showed XXXX was due i called in to ask why it changed and they told me nothing was different i asked about prior payments they told me that i didnt show any i have banking statements that prove otherwise. This change hurts my family and the only other plan i could afford was the graduated plan which charges me more interest than the original. Why have the terms of our agreement changed? To me this is a rip off. So i switched and am now unable to view my account. This makes the organization look shady. It took XXXX hours to get ahold of them and a lot of people are blasting them on XXXX XXXX etc. for this kind of behavior. I can send all of my banking statements if necessary but have attached a screenshot of one.
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
At the beginning on XX/XX/XXXX I setup autopay for my account. At the same time I did make a payment to get ahead of the loan by a little bit for an amount of {$75.00}. On the expected autopay date of XX/XX/XXXX I didn't get charged for my autopay or any email or anything regarding this. ( Note I read somewhere there might be a mandated rate reduction if autopay is enabled unsure here, but I didn't see this if it this is the case ) I didn't have a late payment as I did do a manual payment that met the minimum requred for XXXX.
Shortly after I setup autopay again but I didn't make a manual payment. Fast forward to yesterday XX/XX/XXXX I didn't get charged again for autopayment and today XX/XX/XXXX I pay the late payment amount and next month in XXXX payment for a total of {$150.00}.
I got in contact with customer service and they couldn't help me and told me it should be working after XXXX billing cycles, but that wasn't communicated with me in any sense. Plus it had been XXXX billing cycle already.
|
| 10/02/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I contacted XXXX because they continue to report incorrect information about 2 old loan accounts I had with EdFinancial. I disputed these inquiries ( with documented proofs ) using XXXX 's online dispute form, and was contacted about a week later saying XXXX resolved the dispute. However, when I logged-in to see the resolution, all XXXX had done was send me a note saying I should call EdFinancial. When I originally submitted the dispute with XXXX, I informed them that I had already attempted to resolve this issue with EdFinancial but EdFinancial has not removed the incorrect information, nor have they done anything else to correct the error. The last time EdFinancial updated my file with XXXX was almost 1 year ago, and in the past year EdFinancial closed my account when they transferred my accounts to XXXX, where both my loans was subsequently completely paid and my accounts closed. I submitted all this information to EdFinancial and XXXX but they will not correct these errors in my credit report file.
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Over the past 30 days I have attempted to contact EdFinancial via email ( 4 times ) and phone regarding a deferment on my account as my child is still a XXXX XXXX XXXX. The holding times to speak to a representative are greater than XXXX minutes and twice I've elected to receive a call back and did not receive XXXX. Despite the numerous technical difficulties I've incurred with uploading a document on their website ( takes so long that the computer stops communicating ), I eventually was able to attach and upload the required supportive document ( Parent Plus Borrower Deferment Request form ) via my account on their website using different computers and web browsers with confirmation of receipt ... and XXXX business days later have not received a follow up. The form was also faxed with proof of receipt. I have yet to receive ANY correspondence all in this matter from EdFinancial and no adjustments have been made to my account. I am beyond frustrated as there is no other way to contact a representative.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
Servicemember |
|
On XXXX I submitted my payment for student loans, which was {$270.00}, to Ed Financial. I received a confirmation email, and my funds were pulled from my bank account at XXXX XXXX XXXX XXXX. It was transacted XX/XX/XXXX. Today on XX/XX/XXXX, I received my statement from EdFinancial, stating that I owe {$550.00} on XXXX. Claiming I paid late, and will charge me {$270.00} for a past due amount. This will be compounded to {$280.00} for a total of {$550.00} on XXXX. That's an additional 94 % of my payment, nearly doubling my next payment for something I paid on time. I paid my loan on the date due, and it was transacted the following day, and I am being charged a % XXXX increase on my next payment. I have the emails saved. My account on EdFinancial does not even have my payment in their system. Having checked today, my recent payment on file is from last month, though my bank account shows proof that I paid my loans on the due date XXXX. It is still not in the system, though I was paid and charged for it.
|
| 09/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/2023, I applied for a federal consolidation loan that i now realize I would like to cancel. I have been trying to get ahold of my servicer, EdFinancial, for over two weeks and have heard nothing back. Their wait times for calls are over 600 minutes, and while they offer the promise to save my spot in line and call me back, I never receive a call. The chat option on their website always crashes for me as well. Theyve switched to a new system and tell me every day that I need to create a new account, even though Ive already switched over to their new system. I would like to cancel my consolidation loan.
I would also like to view the status of my SAVE plan application, which was submitted on XX/XX/2023. The student aid website says that my application has been processed, but EdFinancial has not sent me a single email about my application or approval status.
I need to know both of these things before my first payment is due in XXXX, but there is zero way for me to get ahold of this company.
|
| 09/16/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I recently verified my latest credit report and I noticed that this account is reporting fraudulently on my credit report. I have been a victim of Identity Theft, my information was stolen and used to open this account without my permission or knowledge. The accounts EDFINANCIAL XXXX Balance {$0.00} EDFINANCIAL XXXX Balance {$0.00} were incurred due to fraudulent charges, which according to XXXX XXXX Zero Liability policy I am not liable. I DO NOT HAVE A LEGALLY BINDING CONTRACT WITH THIS COMPANY. This account is trying to collect debt, which wad also listed on my credit report. I have requested several times for verification. This company will not furnish a signed authorization [ or proof of the procedures ], they just furnish a statement, which proves nothing. I asked to validate the numerous listings on my credit file and again all I receive is statements.
|
| 09/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I, consumer XXXX is holding Ed Financial responsible for reporting unvalidated information to all the consumer reporting agencies on my name. This is fraud and my consumer rights are violated as per 15 USC section 1692d ( 1 ), any alleged unvalidated remarks or debt furnished to any of the consumer reporting agencies is ruining my reputation, and it is defamation of character. Ed Financial continues to report incorrect information related to untimely payments which are incorrect and should be removed on my consumer reports. For example, on one of my consumer reports, EdFinancial is reporting I was on time in XX/XX/2019 and 90 days late XX/XX/2019. How that be correct from being on time to 90 within 30 days? I have reached to EdFinancial numerous times regarding this issue including the consumer reporting agencies but no resolution as of yet. I plan on seeking remedy for damages for each Federally protected consumer rights violations under USC 1692 and legal actions if this issue does not resolve.
|
| 09/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023, I made a final payment towards my student loans of {$10000.00}. My balance was zero, and I owe nothing more. A few days later the company moved to a new portal and it took weeks for them to show my {$10000.00} payment, because at first they said they had no record of it.
Finally it is showing but has not been allocated correctly. The portal shows two loans : XXXX : - {$9400.00} XXXX : {$9400.00} XXXX XXXX gains interest every day, and it shows I have an {$87.00} payment coming due on XX/XX/XXXX. Both of these loans should be zero. I have paid everything and will not pay a cent more. I have tried for weeks to contact the company and they never ever reply. Chat is broken. Their email option says they will reply within XXXX days, but they never do. You call them and the robot voice literally says XXXX minute wait time, so you choose the option to have them call you back but they never do. This needs resolved immediately because I am sick and tired of trying to contact this company.
|
| 12/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, I have a student loan with XXXX XXXX XXXX. They sold my loan to XXXX Financial in XXXX. XXXX XXXX is reporting inaccurate information to the XXXX credit bureaus. Claiming that I made late payments in the year of XXXX. I have not made any payments towards my student loan at all. I have been on a deferment plan that currently has my payments on hold. I have called and spoke to multiple people at XXXX XXXX, they have all asked me to turn in any proof of documents that I was XXXX from the year XXXX to now. I have turned in the documents. I have called and I have uploaded those documents to the student portal. XXXX XXXX inaccurate reporting is affecting my credit score. I have let them know that these inaccurate information of payments is affecting me. I have been XXXX since XXXX of XXXX. Since than they are reporting inaccuracy payments. They asked me to send proof so they can remove the errors and correct them. When I do what I am asked they do not take any action to my complaint seriously.
|
| 04/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Mulitple Late payments that can not be found with XXXX XXXXXXXX In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My issue is with Edfinancial. I requested the refund of a {$7000.00} payment I made towards my federal loans on XX/XX/2022. This request was made on XX/XX/2022. Since then, I have gotten a lot of different, incorrect information about the time it takes to process the refund. Now this week I finally managed to have them reinstate my balance and they confirmed the process was complete. However, they mentioned that StudentAid is responsible for refunding the money once it is processed. I just contacted StudentAid and they denied this information saying that the loan servicer is entirely responsible for handling the loan and refund. So right now, it shows that I owe {$7000.00} and I never got the {$7000.00} that I already paid. I am freaking out because that is the worst possible scenario. Edfinancial have been terrible mishandling this and they keep giving me false and misleading information. It is the worst customer service I have ever experienced. I would like Edfinancial to send my refund now!
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
This in follow up to complaint XXXX. ( I don't see an option for supplementing existing complaints so I have created this new complaint. ) I requested information from AidVantage on my XXXX XXXX XXXX XXXX AidVantage has, to date, refused to comply. I then filed a complaint with you. AidVantage has now locked me out of my online account ( apparently in retaliation for filing a complaint ), so I have no access to any information on my loans. I have no way to manage and pay my loans. I have called AidVantage numerous times to unlock my account, but simply get put on a repeating message loop telling mer to log into my account.
I am now in the position of going money to lender that refuses to provide me basic information about my loans and refuses to give me access to my loans.
I am concerned about the negative effects of being unable to access/manage/pay my accounts ( in addition to the widespread reports of loan servicing errors ).
Please help me with these predatory and lending actions.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have already filed one complaint about the lack of communication with ED financial when trying to request a refund from my payments made from XX/XX/2020 until now. I originally requested the refund for ALL payments that were made from XX/XX/2020 until now on XXXX. I was ensured this would include payments that were made though XXXX before my servicer was changed to ED Financial. I wanted to be sure all of my payments would get refunded between both loan service providers. As of Today XXXX I checked my account balance and it does reflect my refund but only for the payments I made with ED Financial. The request was supposed to be a refund for all payments that were made through XXXX and ED financial. I then chatted with a customer service representative through ED financial and did notice they made a mistake and would have to review this request again? This should have been done initially, now I am going to have to wait even longer for something that should have been finished and completed.
|
| 02/27/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
I consolidated a Parent Plus Loan with Ed Financial Services in the amount of {$94000.00} since XX/XX/2008. For the past 8 plus years, only {$1600.00} has been credited to my loan with an installment of {$690.00} per month@6.875 %. Granted forbearance on the loan occurred twice with only 2 months withheld. It does not make sense that for the past 8 years I 've been paying regularly and on time and hardly any dent has been credited to this loan. Also, this institution does not credit or help you pay additional towards your principal. They are legally ripping off the consumer in lumps and not helping anyone getting out of college debt paying never ending interest amounts! There has to be a stop to how Ed Financial Services takes advantage in giving out these loans to decent college grads and consumers. How can anyone possibly get ahead in paying their debt for that amount if for the past 8 years a dent has hardly affected or impacted this loan!!!!! It 's totally absurd, cruel and inhumane!!!!
|
| 11/10/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I refinanced my student loans back in XX/XX/2023. I had 3 separate loans, each totaling about XXXX each for a total of XXXX. The one loan in question is actually 6 loans totaling XXXX, the servicer is EdFinancial.
Both other loan servicers I have no issues with as they have correctly cleared my balance/etc, but EdFinancial, has not.
Along with wait times approaching 2 hours to get onto their customer service line, I have been unable to get a clear answer as to if the money has been received. My account with them still shows the full amount of the loan, and I have been accruing interest and paying my monthly payments to them since.
My new provider ( which I have also been paying monthly, and accruing interest with ) has let me know that the check they sent to EdFinancial had cleared XX/XX/XXXX. It has been 3 months, and EdFinancial still hasn't settled my balance, even after I sent them a scan of the check. This has caused me to be double charged interest, and paying double for loans.
|
| 11/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Reached out to Edfinancial for a refund of student loans about 40 days ago ( sometime in XXXX ). It is difficult to pinpoint exact dates because they have not sent any confirmations of any kind. When I talked to them at the time, they said I was supposed to receive a confirmation email which I never got and they gave me no specific timeline on when I when I am to receive the refund or by what method. They couldn't even tell me the amount I am to receive back. I called them again today XX/XX/2022 to check on the status and it took getting to a higher tier customer service representative for them to even see my account. They still gave to timeline to when I am to receive my refund or any other information about it other than it is still processing. I am not even able to create an account on their website until I receive the refund apparently which makes it impossible for me to check on the status or know anything. I have no receipts or anything to show that I will receive anything at all.
|
| 12/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am looking to get a refund on my federal student loans under the CARES act for my payments made during forbearance. I started school again ( XXXX ) and hit the " Cost of Attendance '' cap for my student loans and have been struggling to pay rent.
I submitted my refund from Edfinancial on XX/XX/XXXX via phone call. I have yet to receive any initiated communication from Edfinancial regarding this inquisition.
I called Edfinancial again on XX/XX/XXXX to check on the status of the refund. They said they were unable to verify the status, only that it was a successfully submitted request. When I asked for a timeline, they told me they were unable to give me a timeframe.
I made a refund request to my other loan servicer earlier this month and was given an XXXX week timeframe.
Due to my financial situation, I am very upset with the lackadaisical attitude of Edfinancial. I would have appreciated a quicker turnaround for these refunds, or at least more transparency with their borrowers.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I originally had my student loans through XXXX XXXX XXXX, but received an email that they were being transferred to EDfinancial. Since being transferred, none of my payments I made with XXXX have shown up on EDfinancials website. I also was made aware of being able to be refunded for payments made after XXXX of XXXX. I made a phone call initially on XX/XX/XXXX to EDfinancial to inquire about being refunded, and about my previous payments to XXXX not showing up on EDfinancials website. I was told that they didnt know what I had paid, but that I could be refunded in about XXXX days. I called back again to EDfinancial about XXXX weeks later to ensure that my refund request had gone through. I received the same answer of XXXX days, and they still had no payment history. This is unacceptable and quite frankly seems fraudulent on EDfinancials end. I would like my payment history reflected, along with a refund date and confirmation of a refund request. I was given no way of tracking anything.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I contacted EdFinancial for a {$10000.00} refund on XX/XX/XXXX. I had made approximately {$8000.00} in payments to XXXX XXXX XXXX before they shut down and {$2000.00} to EdFinancial during the COVID-19 forbearance period. I was told by the customer service rep that " they could not see previous payments made to XXXX XXXX XXXX during COVID-19 before XXXX shut down and my loans were transferred to EdFinancial. '' However, I was assured that my refund request of {$10000.00} was submitted. I called back on XX/XX/XXXX for an update. I was told that the refund process would take a minimum of 5 months!! Every other servicer I have heard of has said 4-6 weeks maximum. This is atrocious. EdFinancial will not provide any confirmation of my refund request and has encouraged me to cancel my request. They are withholding my money, in direct violation of the CARES Act. I am not sure if I will be able to get loan forgiveness because EdFinancial is incapable of processing requests in a timely manner.
|
| 08/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On Monday, XX/XX/XXXX EdFinancial services received two cashier 's checks from me. Check No. XXXX for {$3800.00} and Check XXXX for {$8600.00}. These checks were cashed on Wednesday, XX/XX/XXXX. I contacted them on XX/XX/XXXX to verify they received the payment as it had not been applied to my account yet. The person I spoke with ( XXXX ) told me to upload the copies of the checks at my account on their website and he stated he opened an incident ticket. He told me it should be resoled within 3 business days. I called back on XXXX to follow up and was told ( missed the name ) that it would take 60 days for them to post the payment to my account. I was also told that XXXX misinformed me when he told me 3 days. The COVID emergency forbearance expires on XX/XX/XXXX. It is my belief that they are delaying posting the payment because they intend to post it after XX/XX/XXXX and proceed to apply excessive charges, fees, etc.. to the my account and force me to pay more. My account # is XXXX.
|
| 02/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
As a new college grad I found my first job after the economy was at an all time low which made the ideal high paying entry level job a false hope for most of us entering the job market. I struggled to pay my student loans but made the payments on time, utilizing the forbearance option when money was tight. While thinking I was on this program two consecutive months the payments were actually late which would change my life up to this very day. The student loan company Ed Financial broke my loan down to XXXX different loans which they reported to the all the credit bureaus as 22 late payments. My credit dropped instantly and although this was 4 years ago there 's no way to repair credit or creditors to trust you with such a negative payment history even if I made hundreds of on time payments going forward. They refuse to remove them even though it is a complete violation of fair credit reporting since it was two late payments not 22. This is effecting my life my future and my family.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My student loan service provider is EdFinancial, and I called them on XX/XX/22 to receive a refund for {$7800.00} from payments that I made during the pandemic. I asked them how long it would take for the refund to be processed, and they were not able to give me an answer. Other providers have been able to inform their callers about a 30 day wait, but EdFinancial has notoriously been telling their callers 150 days. When I called, they did not give me an answer at all. The representative said that theyve been advised to not give an estimate. This is unacceptable in comparison to other providers. I also asked for a confirmation code or receipt that my request was submitted, and she said that they could not give me one. Now I am completely in limbo and all I have to go off of is other peoples poor experiences, which was them being told 150 days. There is no reason why a refund should take so long, especially since the wait now prolongs my application for the new debt relief program.
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
We have a Parent Student Loan for our daughter who is a XXXX at XXXX, with EdFinancial. In XXXX thet moved to a new web platform, and when I logged in the payment history showed only a single payment in XX/XX/XXXX, despite the fact we have made monthly payments in excess of {$14000.00} since late XXXX. I have emailed the company multiple times requesting our records be updated and corrected, have three times uploaded to our account bank records proving the payments were made, and spoke on the phone with a customer service agent yesterday, XX/XX/XXXX. The agent said they could not provide a full loan history because payments before XX/XX/XXXX made on their old platform would not transfer, and that payments after XX/XX/XXXX had to be " investigated ''. She promised to email me confirmation of the correct payment address, but I never received.
We want a complete loan history and proof that our timely payments have been applied an interest charges have been properly calculated.
|
| 04/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
EdFinancial Services ( Department of Education ) : # XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 04/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
My student loan debt is crushing at $ XXXX. I 'm on a graduated plan paying {$400.00} a month which apparently does n't even cover interest at this stage. My rate is 5.25 % which I ca n't lower. My car loan is 2.99 % and my home mortgage is 3.75 %. I have an excellent credit score, but none of this matters. Something needs to be done about the rate and relief of our student loan debts. I did n't go to college for XXXX and XXXX degrees to live like this. I could do and be so much more without this bringing me down. Something must be done. I know I 'm not alone and hope someone is listening to what this is doing to us and how ridiculous it is. This should not be happening to us in this country. I did n't dream since I was a child to be the first in my family to graduate college and better myself to deal with this. I also graduated XXXX and got a XXXX in grad school. I did my absolute best and always strove to XXXX, but for this? Absolutely not. We all deserve better than this.
|
| 09/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a final lump sum payment of {$11000.00} to edfinancial on XX/XX/2022 to end my outstanding loans on file with them. Shortly later in the month XXXX XXXX announces the loan forgiveness program which I would like to take advantage of, however I would like a refund of the payments I just made. I was told it would take 150 days from XX/XX/XXXX in order to receive the money back which is absolutely absurd and not fair treatment I would like to have the refund in a respectable amount of time not in 150 days. On top of that I have been hearing conflicting reports from multiple employees they need more staffing to handle the influx of requests.
EdFinancial is giving ranges of 150 business days to a year while other service providers are processing within 4-6 weeks and sometimes within 2 weeks. No confirmation of request for X amount. You need the balance reinstated and refund ASAP for forgiveness eligibility. fined for misleading consumers and their latest data breach too
|
| 04/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loans were transferred from XXXX to XXXX on XX/XX/2022. On XX/XX/2022 I received notice that my loans with Fed XXXX XXXX were all listed as closed instead of transferred on my credit report. This caused my XXXX XXXX to drop XXXX points with XXXX and XXXX points with XXXX. I called the XXXX and was advised to send in proof of the credit hit by obtaining a credit report. The credit report does not show credit scores, so that is not an effective solution. XXXX allowed me to purchase my score but there way to provide score history to reflect the drop on their site. The loan should be listed as a transfer since XXXX did not renew their contracts with the U.S. Department of Education causing the loan to be transferred. I need my credit score restored as the servicers were given guidance on how to make the updates so it doesnt impact credit scores. The transfer of my loan should only change the servicer name on the credit reports and not indicated as a closed account.
|
| 08/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had requested a refund of payments made during XXXX. This was totaling over {$5000.00}. I originally made this request XX/XX/XXXX. After a few months, I contacted the company for a status update and they told me the checks had been lost in the mail. They had to cancel the checks and submit a new request. Then, a few months later I moved so I contacted them to change my address. They said these checks would not be mail forwarded and canceled my request and opened a new request ( again ). That was in XXXX of XXXX. It is now XX/XX/XXXX and I have not received anything. The balance has been back on my loans for months. every time I contact the company they tell me they can't give me a timeline for when I will receive my checks. It was originally to be direct deposited back to my checking account but they said they would send a check. The balance being back on my loans is affecting my credit report and I have received no money to account for this change on my loan balance.
|
| 07/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I am writing to dispute the following information that appears on my [ XXXX or XXXX or XXXX ] XXXX XXXX XXXX XXXX Summary XXXX XXXX XXXX ( CLOSED ) Summary Your debt-to-credit ratio represents the amount of credit you're using and generally makes up a percentage of your credit score. It's calculated by dividing an account 's reported balance by its credit limit.
Account Number XXXX XXXX Reported Balance {$850.00} Account Status COLLECTION Available Credit Account History The tables below show up to 3 years of the monthly balance, available credit, scheduled payment, date of last payment, high credit, credit limit, amount past due, activity designator, and comments.
Balance Year XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Available Credit Year XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Scheduled Payment Year XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My report include
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I have tried to call 6 different times on different days. I use their callback system to have my place in line held until they call me back. Upon receiving a callback and verifying my identity, I am asked to be placed on a brief hold, the hold lasts about 3 seconds, then the call is dropped. I have never received a call back after the call is dropped. On my most recent attempt I asked to NOT be placed on a hold and explained that every time I'm put on a hold the call is dropped, and was told " I can not have silence on the line. '' I again asked to NOT be placed on hold. The representative said " ok I will not put you on a hold, '' the line went silent, and my call was again dropped within 10 seconds. The live chat feature does not work, I have submitted an email request, but have not received any confirmation that they have received my email or a wait time associated with an email reply.
Dates of calls : XX/XX/23 ( 2 times ) XX/XX/23 ( 2 times ) XX/XX/23 XX/XX/23
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In XX/XX/XXXX, my parent loan amount was assigned to the provider, Ed Financial Services, https : //edfinancial.com/welcome. The provider reported the balance of the loan, {$15000.00}, to the credit agencies in XX/XX/XXXX. Since then, I have made five payments ( see attached ) from XX/XX/XXXX to XX/XX/XXXX. During the process of making payments towards the loan, XXXX XXXX has never reported the updated balance to the credit agencies since XX/XX/XXXX. I made calls to them on at a minimum the following dates in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I was told their system was broken and they were not reporting to the credit agencies ; however, they would expedite my account and it would be reported on XX/XX/XXXX. As of today, XX/XX/XXXX, nothing has been reported. This is impacting my credit score. The loan is paid in full but is not reflected on my credit report. I want this resolved.
|
| 12/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have exhausted myself at all levels trying to get an inaccurate collections off my credit that is causing me denials for loans. To start, I have only 2 open student loans with, XXXX XXXX. However, I have to complaints that needs to be addressed ; First, EdFinancial which does not have possession of my loan is still being reported in a derogatory manner and the same loan is now with XXXX too. Creditors are seeing a total of 4 loans when there is only 2 because they have different account numbers.
I request that EdFinancial remove the negative information thats being reported because again my loans are with XXXX and in good standings and not due until XXXX 2018.
Second issue is that XXXX XXXX have a status on my report that says, Student loan assigned to government which my lenders views as a negative situation where as Im in financial trouble with the government and this is so misleading. I want that comment removed and my account showing current as it should.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I registered for Auto Pay on XXXX XXXX XXXX. I received a confirmation email that gave me an estimated start date for auto pay to begin of XXXX XXXXXXXX XXXX. On XXXX XXXX XXXX the auto pay did not happen. This was on a weekend, and the EdFinancial website stated that it could take a few days to reflect the payment processing. I waited a week, and the payment was still not updating. I have tried calling multiple times and have had multiple hours long waits to be disconnected as soon as I apparently reach someone. I have tried emailing them as well only to receive no answer to my emails. After waiting a week. I just made the payment manually, but now EdFinancial is reporting it as a late payment. I then re-registered for Auto Pay with a new estimated start date of XXXX XXXX XXXX. My account still is not showing that Auto Pay has been set up, and I do not believe that my payment will be deducted when it is supposed to be which will result in another late payment.
|
| 09/29/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
These loans are from attending University from XXXX. First serviced by XXXX XXXX XXXX then transferred to EDFinancial around XX/XX/XXXX. While serviced by XXXX XXXX in XXXX, on a leave from college I had applied for deferment when the loans began payment due to being a less than part time XXXX. During the time the application was being processed and eventually approved, I was being penalized for several 90-120 days late payments. This still affects my credit report to this day. I believe these negative marks should be removed from my credit report. Secondly, in XX/XX/XXXX my loans were transferred again to XXXX after applying for PSLF. Since XX/XX/XXXX I have been attempting to get EDFinancial to report my loans transferred and closed to the credit bureaus. I have been successful with XXXX student loans. I have included letters and spoken with representatives to no avail. I have suffered the consequences of derogatory credit reporting that is simply incorrect.
|
| 08/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial services " lost '' my XXXX payment during their internal platform transfer. After providing documentation they finally credited my account with the payment. When the account was credited the applied the entire payment to 3 of my 8 loans. This not only caused me to retain a delinquent balance but they also applied the payment to 3 accounts with lower interest rates. When interest resumes in 4 weeks this will cause me to pay higher amounts of interest them as compared to if the payment had been structured correctly. They refuse to escalate my call beyond customer service, will not give me a timeline for this to be corrected, and have stated that receiving a audit/paper trail will take minimum 33 business days. In addition, they will not correct my account to non delinquent meaning that I have to reallocate upcoming payments to fix this, which if they someday process the request to correctly allocate the original loan will cause even more headache.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX XXXX a payment of {$600.00} was withdrawn from my checking account. I logged into my ED financial account to schedule another payment only to then see a notification that my loans were transferring to their new server. I was unable to schedule another payment and realized my {$600.00} was never applied to my balance. Since then I have spoken to numerous people and Im being told that my payment is processing and that I need to be patient because it takes time! Last week I made a payment since interest is accruing and payments are starting back up. That payment had no problem processing! Still waiting on my {$600.00} to be deducted from my balance. It has now been over 8 months. This is unacceptable! Next I will be contacting the ombudsman and open a whole can of worms and hope a huge investigation is started. Ive tried to be patient. Either give me my {$600.00} or deduct it from my balance! Im now paying interest on {$600.00} that shouldnt be there.
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have two federal student loans, one with a balance of {$5500.00} for the XXXX school year and another with a balance of {$6500.00} for the XXXX school year. On XX/XX/XXXXXXXX XXXX XXXX, I submitted full payments for each loan to bring the balance to XXXX ( accounting for the interest accrued ). On XX/XX/XXXX, I saw that my {$5500.00} payment had been processed. To this day, however ( XX/XX/XXXX, a full week later ), my payment of {$6500.00} ( which I know has been taken from my account, I personally verified this with my bank ) still doesnt show up in the portal at all. I have spent the past week attempting to contact Edfinancial through email, chat, and phone, but every time I have either been ghosted or redirected or the contract outright fails to properly function. At this point I am seriously worried about trusting them with my own money ( money I desperately need to have paid off ) as during this whole delay, the loan continues to accrue interest.
|
| 09/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
Due to the regulations regarding the restart of student loan payments and the new SAVE plan, my IDR recertification was not due until XX/XX/XXXX. However, because the XXXX website had not been updated, it reflected a past due recertification date, and I was unaware the covid pause extended deadlines, so I recertified through there. Upon logging into edfinancial 's page, however, I found that I had not been required to recertify for another 14 months. I requested that edfinancial deny my application and NOT use my recertification in calculating my IDR payment. On XX/XX/XXXX I received a payment schedule from edfinancial showing {$0.00} payments for 15 months. Today, XX/XX/XXXX, my account shows that my recertification was accepted despite my request. As such, my payment has now gone up significantly. Due to the discrepancy in dates between the pages, I was misinformed and I want the same benefit of an extended recertification requirement as everyone else.
|
| 07/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I got sick in XX/XX/XXXX, I wasn't able to pay on my student loans in XXXX of XXXX as a result of my illness. Because of my not being able to pay because of my illness I received late payments of 90 days. I disputed the information on my report with them and they are asking me tp provide proof of my illness and they will remove the negative marks from my report. I don't feel that I should have to send them my medical information for this to be removed. My medical history is protected by HIPPA laws. I would like for the information to be removed. Can your agency have this information removed from my credit report. ED Financial is the reporting agency. In summation when I read the terms of the credit report it states that a negative remark may stay on your credit file for up to 7 years. It doesn't definitively say the negative remark will stay for 7 years it clearly says for up to 7 years. So with that being said it has already been 4+ years on my report.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am writing to formally complain about Ed Financial Services for not accurately updating my in-school deferment status for my student loan account. This oversight on their part has caused undue stress and has wrongfully displayed my account as delinquent.
On two separate occasions, specifically on XX/XX/23 and XX/XX/23, I contacted the customer service department to verify and confirm the status of my in-school deferment. During both of these calls, I was informed that due to the overwhelming response of the XXXX XXXX XXXX, my account would have to undergo a manual update to reflect the correct status. I was under the impression that these manual adjustments would be made promptly.
However, I was dismayed to find out that as of today, XX/XX/23, my account still displays as past due for a payment scheduled initially on XX/XX/23. This error impacts my financial record and subjects me to undue stress and the potential for further financial penalties.
|
| 09/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I spoke with Edfinancial by phone in early 2016 about my delinquent loans, and they offered me a period of time not making payments, followed by resumption of payments at a low amount which would increase over time. They stated that they would contact me just before the resumption of payments would begin - around XXXX. They never contacted me. I called and was told my loans were in default and being transferred. I argued, and eventually spoke with an ombudsman, who stopped the transfer of my loans and reinitiated the payment program as had been previously promised. However, Edfinancial had, in the meantime, reported missed payments for the period during which they had agreed I would not have to make payments. They refused to remove this from my credit report. I recently filed a dispute througfh XXXX and Edfinancial still refused. There are two loans and the period covered was months, so there are multiple entries and it significantly impacts my credit.
|
| 01/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I received an email on XX/XX/XXXX stating, " XXXX, it's tax time - your XXXX tax information is now available! View your 1098-E Now! '' However, I have been unable to view or obtain my 1098-E from EdFinancial. The email directs you to a link to login to their website. I am banned from their website because I am in a Chapter XXXX bankruptcy - they revoke your online account.
Contacted EdFinancial and was told that since my interest for XXXX was less than {$500.00}, they do not have to, and will not supply me with a 1098-E. That is true, they do not have to. However in years prior to my bankruptcy this form was provided to me and I had less than {$500.00} interest in those years. The only difference is that I am now in bankruptcy.
The email says my form is available. EdFinancial needs to supply it to me. They are discriminating against me because of my bankruptcy status.
I need the form, and I will take this matter as far as it takes to obtain it.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made two payments for my student loans with Ed Financial on XX/XX/2022 and XX/XX/2022, each for {$1000.00}. After reviewing my payment history recently, I saw some of the funds from each payment had been applied to the wrong loan group. It took me several weeks just to get in contact with someone from this company, and when I finally did, I was able to have a request submitted to fix the issue. The customer service rep quoted me 3-5 business days to resolve the issue. I then call back after that amount of time to confirm they were still fixing it, only to be quoted 150 business days. The rep said that due to a system error on their part back in XXXX, they incorrectly applied funds to a lot of people 's accounts and are now having to fix it, thus the long wait time. An error on such a scale is cause for a reevaluation of how this company is working internally. Especially when this literally is a misplacement of millions or even billions of dollars.
|
| 06/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My student loan creditor, Ed Financial/XXXX is reporting multiple periods of late payments for student loan accounts that were placed in forbearance retroactively, but were never updated to CRAs as required by The Fair Credit Report Act Section 623 ( a ) ( 2 ). The US Department of Education states that retroactive forbearance acknowledges a period where no payments are due. Therefore negative credit history must be removed/updated. This duty to update extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point. The Fair Credit Report Act Section 623 ( a ) ( 2 ) requires that the furnisher both update and correct information submitted to the CRA. Reporting is to be updated on my credit report to reflect a forbearance status for the months indicated below. ( 2 accounts ) : Loans placed in forbearance on XXXX 2010 and retroactively backdated to cover past due months of XXXX 2010 - XXXX 2010.
|
| 05/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Servicemember |
|
After completing my XXXX degree, I consolidated my student loans in 2007 and my total was $ XXXX. 9 years later without missing a payment, I have paid over $ XXXX! My student loan has changed companies multiple times and as a result of a recessed economy and poor business practices, which were totally out out of my control, my loan has also restarted multiple times and I still owe $ XXXX. I am currently paying {$670.00} per month of which {$520.00} is going towards accrued interest NOT my principle. I have already paid an incredible amount with nothing to show for it but a 'generous ' offer from your customer service representative XXXX ( Edfinancial Services Case ID : XXXX ) to pay more! Is this how the American education system works for honest citizens who strive for higher education and learning?
I would like to make a cash offer to buy out my student loans for {$20000.00}. That will give your company a total amount of over $ XXXX in repayment.
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a student loan refund in the amount of {$10000.00} to EdFinancial on XX/XX/XXXX. I was told by the representative that I would not be receiving confirmation of my request for a refund, nor a notification that my refund has been processed. I have no formal confirmation that my request even occurred. Further, the representative could not provide me with an estimate of when my request would be processed, and when pressed, the representative told me it would be " months. '' I had originally paid my student loan balance in its entirety with XXXX XXXX XXXX XXXX XXXX in or around XX/XX/XXXX. EdFinancial subsequently took over loans being handled by EdFinancial. I asked the EdFinancial representative how I would now manage my newly refunded student loan balance, and was told that they did not know. I am being provided absolutely no information about how this refund process will work, or how to reestablish payments once my balance is restored.
|
| 12/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I hold XXXX federal loans that are serviced through edFinancial services. The total amount of these loans came to {$15000.00}.
On XX/XX/2023, I payed the full amount of these loans to edFinancial services. I used their auto-allocation option, which automatically allocates money to each loan depending on certain factors. This option allocated the money disproportionately, giving the XXXX highest interest rate loans a negative balance of $ XXXX and $ XXXX and not affecting the other XXXX loans significantly. Because of this, my account still shows a balance of {$9200.00} and interest continues to grow on it.
On XX/XX/2023 I called edFinancial and the representative I spoke with told me that the funds could be reapplied in order to make the balance on my account {$0.00}, and that the interest would be rolled back to the date I paid and effectively removed. I have not been given any update from them and have seen no movement on my account since.
|
| 12/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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|
Submitted XXXX application in XXXX. XXXX requested proof of income. Proof of income now provided multiple times ( beginning of XXXX being most recent ). Confirmed on XXXX that information was received and application would be fully processed by XX/XX/29, and that account would be in administrative forbearance during that time. Have received multiple notices of " overdue balance ''. Have had multiple contact attempts ( phone calls and emails ) not returned, and chat feature is always unavailable. Spoke with XXXX XXXX and was told that my application had been denied due to not receiving proof of income. I had not received any information regarding a denial, and when I mentioned previous confirmation about receipt of that info was informed that a request to review the completed app would be submitted now that they had it. Was told that this would take at least another XXXX business days, and that administrative forbearance " might '' update then.
|
| 09/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
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Web |
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On XX/XX/XXXX of 2022 I was contacted by XXXX XXXX from # XXXX and he stated he worked for XXXX XXXX XXXX and was calling me to settle my XXXXt loans at {$0.00} for only XXXX total processing fee. He set me up on a payment plan of XXXX starting XX/XX/2022. He said he had access to my XXXX loan account to start the process of handling my debt relief so I taught hey maybe he is legit. So he took XXXX from me until in XXXX I noticed something fishy and immediately reported my credit card as fraudulent activity. When I tried contacting XXXX at that phone number it will send me straight to voicemail and that's when I felt that I had completely gotten scammed. What I don't understand is how did he get access to my XXXX loan information. His email was XXXX with an IP XXXX. The action I took was to report the problem to my XXXX loan servicer as a scam. Please put my story out there so nobody else has to go through this. Thanks for listening to me.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called EdFinancial twice this week in regards to getting a refund for payments I made since XX/XX/2020 ( the COVID-19 period ). They aren't able to provide any information whatsoever about the refund including but not limited to when the refund will be reinstated and when the refund will be granted ( other than a general remark that it may take up to 9 months, which is an incredibly long time for a refund considering that if I make a payment it gets processed from my account in a few days maximum ). Other very similar federal loan providers give timelines that are much shorter and much clearer in expectations, including XXXX XXXX which has had some people GET the refund back within a week. This worries me about whether I will be able to actually obtain loan forgiveness, which I very much do qualify for. I hope that this lack of sufficient preparation on Edfinancial 's part doesn't hinder my ability to get the forgiveness I qualify for.
|
| 02/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I applied for loan forgiveness in XXXX of 2018. I never heard anything back. That is, until today when I emailed them and was told my teacher loan application was denied because I filled out section 3. I checked the correct box and nowhere on the form does it say " Do not fill this out unless previous loan forgiveness obtained. '' The email said nothing about a next step. Just " Please let us know if you have any questions ''. Are you joking me? Now I have to wait another 3-5 business days to hear back about what I need to do to fix a problem that shouldn't exist. After it is fixed I'm going to have to contact Edfinancial every week to make sure my application gets accepted. This is absurd. I'm paying interest on a loan that should have already been forgiven and the company the government chose for my student loans won't even contact me when my application is denied or approved. They certainly know how to milk every last bit of interest.
|
| 10/11/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
I called ED Financial on XX/XX/XXXX to find out if I could adjust my payment as I do not have a job at the moment. I found their information in my XXXX XXXX app as they never sent me anything about taking over my student loan that XXXX previously had. They quoted me {$180.00} per month or a possible new payment savings of {$170.00} per month. Hmm {$6.00}. That was fairly substantially more than what I was paying before. Only other option was a balloon payment. I asked about not being notified when they took over the loan she said it was XXXX of XXXX and I could just log on to their website and put all of my personal information in and I would get an account number. In this day and age are you kidding! They ask for your social security number constantly or an account number which of course I dont have. From the lack of communication, not protecting private information, and a payment that is much higher. I am not happy with this company.
|
| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
My school, XXXX XXXX awarded me a federal loan I did not qualify for. It was applied to my account. EdFinancial is the loan servicer and that company needs to complete a reaffirmation form for me so that I can continue my education with the correct loan. The form was completed by XXXX with the information and sent to me. I mailed the form to EdFinancial on two occasions since the end of XXXX and EdFinancial has not acted on that form.
I have tried calling them, they wont answer the phone. I tried emailing them through their website, they wont respond. I tried faxing them, again no response. Judging from online reviews of EdFinancial, this pattern of non-communication with customers is typical of their service.
This is a time sensitive issue that must be resolved. I need EdFinancial to act on the form and email me that this has been done.
I have also filed a complaint through the XXXX XXXX XXXX but they have not taken action yet.
|
| 08/16/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
I was contacted the end of XXXX and first 3 months of XXXX by XXXX ( XXXX XXXX ) on several times through mail, email, phone calls. XXXX and another person by the name of XXXX XXXX stated that my student loans are due and that i had to take immediate action. They stated that they were working with the Department of Education and they had a lot of my information on file including personal information to make me believe they were a legit company. so that had me to sign XXXX XXXX documents to charge me {$290.00} three times which equal close to {$1000.00} also they were expecting to take {$39.00} a month. and said they were transferring my information to XXXX student loans. i ended up getting in touch with the correct people from the Department of Education and they advised me to close my account because i was being scammed. i closed my account and tried contacting XXXX for a refund and i got no calls back and can't contact them anymore.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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|
I have called for a week and a half and can not get someone on the phone. The line plays elevator music and says someone will be on and then no one answers.
Ive put myself on the call back list several times, no call back. Ive waited in line. All I need to do is set up my account to I pay something per month, ANYTHING. Youd think they want to answer so they can get a payment from me.
I literally cant solve this issue by reading the website. Id solve it directly with the company if I could get on the phone with them.
Ive submitted an email to them repeatedly, and Ive called multiple times. In total Ive been on hold for nearly 10 hours and Ive put myself on the call back list about 5 times.
They are closed right now and Im still on hold listening to elevator music like someone is going to answer the XXXX line. I cant be up ALL night for this. I work from the hour they open to the hour they close and I can not get them to answer.
|
| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have tried calling, emailing, and using the chat box EdFinancial have on their website to try and correct my status for my student loans from payment due to an in school status.
I am currently in XXXXXXXX XXXX and will graduate in XXXX but they have me set up to pay my loans starting in XXXX of XXXX. I already contacted my schools financial aid office and they said that they automatically send out my XXXX status to Clearing House to confirm my enrollment and to any loan providers that are interconnected.
I don't know what to do anymore, no one is picking up and when they do they hang up on me and then I have to wait another 3 hours to get a call back and that's if they don't close before then. I'm stressing out and I can't afford to pay anything until after graduation.
Is there anyway EdFinancial can be contacted to fix the status on my student loan account from " payment due '' to an " in school status or deferment status ''?
|
| 08/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Contacted EdFinancial on XX/XX/XXXX to request a refund of payments made. Was quoted up to XXXX months for approval and was not provided any documentation that the request was approved. On XX/XX/XXXX contacted again via phone to inquire time when balance would reflect on the EdFinancial account and was told only at the same time the refund was issued. Asked about processing time to know when refund has been sent to Department of Education and was quoted up XXXX months. Inquired why other services were quoting XXXX weeks and EdFinancial was significantly longer and rep could not give an answer. Inquired how I would know if refund was sent for processing and rep could not provide any information. Inquired of refund would be sent for processing before forgiveness and rep could not answer. EdFinancial is not forthcoming with information and seems to be purposefully withhold information to discourage customers from applying for refunds.
|
| 04/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
EdFinancial reports as late items that date from 2005 or before, when I left the XXXX XXXX at XXXX XXXX. I have taken out NO loans since then. Further, EdFinancial used private lenders before XX/XX/XXXX so all accounts have aged out and should be removed. EdFinancial is reporting these as late, which has destroyed my credit payment history, which actually is impeccable.
Ed Financial tried to-age these accounts, some of which date from XX/XX/XXXX, in XX/XX/XXXX, when I was working steadily. This is illegal but apparently a common practice of EdFinancial.
Hence, EdFinancial is not only reporting very old information ( some more than 20 years old ) as current, but they are refusing to remove all edfinancial data from my credit reports at all 3 bureaus. Reporting accounts more than 7 years old is a FCRA violation, but as indicated, all items are from XX/XX/XXXX-XX/XX/XXXXand NO later. Anything else is an attempt to re-age old debts.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
After the loan forgiveness was announced, I requested a refund through Edfinancial of over $ XXXX of payments I made after XX/XX/2020, which resulted in my federal loans being paid in full. I received a timeframe of 170 days or more to have the loan balance reinstated and the refund processed, with no written confirmation of any kind to confirm that this request has been received. This is really not an acceptable timeframe at all, especially considering the amount of money they are withholding from me. Additionally, I have spoken with many people who have had their refunds processed significantly more quickly than the timeframe given to me by Edfinancial. There is no reason why Ior anyone elseshould be forced to wait over 6 months to receive a refund for money in an amount of this scale.
I would be more than happy to attach documents about this issue, but Edfinancial has elected not to provide written confirmation of my request.
|
| 07/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My federal student Loans were discharged, based on a borrower defense application that was filed in XXXX. My Loans are suppose to be deleted from my credit file, permanently, within 90 days, which will be XX/XX/XXXX. I received an email from the Department of Education stating that my student loans were approved for discharge, then I received an official letter through the mail, stating that my loans were approved for discharge, and that They should be reporting a XXXX balance, or deleted all together, within the next 90 days, as of XX/XX/XXXX. 90 days will be XX/XX/XXXX. When I received the email, I printed it out, sent a letter to my Loan Servicer, and all 3 major credit reporting agencies. The only one that complied was XXXX. XXXX, and XXXX, still show balances, and The Loan Servicer, gave me some lame excuse, about not reporting a XXXX balance, as of yet, when I clearly sent them the proof, that my loans should be deleted.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My loan lender is making it impossible to pay off my student loans before interest resumed.
I made several online payments that did not go through. My bank said the issue was not on their end. Ed Financial could not provide me with an explanation as to why the payments were not working online.
I wanted to pay the balance off before the interest resumed. So I mailed a cashiers check. The check included my full name, account number, and social security number. The check was chased according to my Bank by Ed Financial on XX/XX/2023 and as of XX/XX/2023 the check still has not been applied to my account.
I reached out to Ed financial and they claim they lost the check and can not find it. I sent them a copy of the cashed check. They still will not apply it to my account balance.
My loan is now incurring interest after 2 months of trying over and over again to pay it off. They still can not find the check that they cashed.
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I recently logged into EdFinancial to check my student loan payments and balance. When I looked at the total it was higher than I have ever seen it- noticing they did not have my previous 10+ payments applied to the balance. I called and spoke with them 3 times with no answers. Every time I try to call and talk to someone who can actually help or call me back I am faced with a XXXX wait time. They have a recording saying they will hold your place in line and call you back when it is your turn. I never once received a call back. I have emailed NUMEROUS times with XXXX responses, I have been on their digital chat which is only a robot and gets me nowhere. I took all of my previous payment confirmations from XXXX and mailed them to Edfinancial showing my proof pf payment. They were never applied, nor did I hear from anyone regarding anything. This is tremendously XXXX producing. This has been going on for the last 2+ months.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have made XXXX different payments and all have been reversed. On XX/XX/23 I made a {$200.00} payment. On XX/XX/23 I made a {$300.00} payment. On XX/XX/23 I made a {$290.00} payment. All three were reversed and I was never notified that the payments did not go through. I made a {$290.00} payment on XX/XX/23 and I am waiting to see if that one goes through. I am concerned because I dont want it to show past due since I made the payment on time. I called Ed Financial customer service and they advised me that multiple people have been having this problem. They told me to double check my bank account info and if that is not the problem, to call my bank. I dont believe my bank is declining the payment because they are not even showing up on my bank account. I need this issue to be address to make sure that I dont get penalized for my payments not going through. I checked my bank account information and that was not the issue.
|
| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hi, I applied for the SAVE Repayment Plan via the studentaid website on XX/XX/2023. The studentaid website shows that EdFinancial has received and processed the application.
However, EdFinancial 's customer service representatives has no record of this application from XX/XX/. I have the form that studentaid 's website provided, I resubmitted it to edfinancial however their current processing time for applications submitted directly to them is ~7-8weeks.
I would accrue interest during this time. Based on the status shown below my application should have been processed by XX/XX/XXXX.
The current status on the studentaid.gov website is as follows : Application Created Application Submitted Application Review Application Processed Your loan servicer ( s ) has ( have ) completed their review of your application.
Screenshot for this attached along with my original application that was submitted through studentaid.
|
| 05/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I signed up for autopay to pay student loans but somehow it never went through. 4 months went by ( XXXX ) and I noticed the late payments. I immediately got with Edfinancial and they had us sign up for forbearance to rectify the situation and back date those payments. I was assured by the representative that it would take care of the missed months as well as remove the late payments from my credit reports for those 4 months. I signed up got everything squared away and notice only the month of XX/XX/XXXX shows no reporting and the rest ( XXXX ) are being reporting late. I called again and they said it could take 30-60 days to show up on credit report. I called back Again after the time frame to explain the situation, and how i was told it would be back dated and those late payments would not be on my credit report. I was told they only remove from some people but not others and that they couldnt remove them from mine.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was previously on the Revised Pay as You Earn Plan ( " RPAYE '' ) with my prior loan servicer, XXXX. This was set at a monthly payment amount of {$240.00}.
Biden 's administration announced that with repayments starting, individuals had the option to go on the new Saving a Valuable Education ( " SAVE '' ) plan, which would immediately reduce you monthly payments by nearly half. Those who were already enrolled in RPAYE needed to take no action, as they would automatically be enrolled in SAVE with their payments amounts updated automatically.
I've attached proof that I was previously on the RPAYE plan with XXXX with the payment amount set at {$240.00}.
Now that EdFinancial handles my loan, they've sent me statements indicating my payment amount has not changed ( still at {$240.00} ) and also, that I am on an IDR plan. Their website indicates that I'm on the SAVE plan with a {$0.00} payment amount. ( Attached )
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I took out two parent student loans for my son, one in XXXX and XXXX. I was awarded total XXXX in XXXX of XXXX. I was very grateful that I got a letter stating my loans would be forgiven. Ed Financial sent my loans to DEPT OF EDXXXX and they were both closed as of XX/XX/XXXX. XXXX XXXX XXXX continues to show that I still owe the loan from XXXX it was {$19000.00} and it is around {$22000.00}. On my {$10000.00} is not on there. It shows closed from DEPT OF EDXXXX. I have talked to Ed Financial multiple times and they said they dont report, I have Disputed on XXXX multiple times because they had both loans and have token off the {$22000.00} but have put it back on 3 separate times. I have talked to supervisors and all the credit companies and they have said they are reporting it to be accurate but Ed Financial says they say it shows that it is closed and forgiven. Is there anything you can do to help me. I am desperate
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Payment of {$110.00} was due XX/XX/ Made payment of {$500.00} on XX/XX/ Payment was reversed by Ed financial on XX/XX/XXXX Tried to call to find out why was told they didnt know try again Made {$500.00} payment on XX/XX/ EdFinancial reversed the payment on XX/XX/ Causing my account to go unpaid affecting my credit score. Everytime I call I am told they dont know why it has to be an error on my part but my bank info is correct. They said they have nothing else to tell me and theres nothing to look into. A quick XXXX search shows TONS of people are also having their payments reversed causing them to go unpaid, affect their credit and extend the life of their loans and the interest. This is a complete scam And predatory lending practices.
Another payment of {$220.00} was made today XX/XX/. I am waiting to see if they reverse it yet again and have no idea how I can pay my loan if they keep returning the payments.
|
| 11/05/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am writing to express my concern regarding the unresolved status of my account despite multiple attempts to rectify the situation. To date, I have submitted three separate requests via your website, email, and telephone services to address an issue pertaining to my account balance, which has been paid in full. Regrettably, I have not received a response, nor has the matter been resolved.
Furthermore, I have initiated disputes with all three major credit bureaus as my account continues to inaccurately reflect an outstanding balance. Despite these efforts, the credit reports remain unchanged, indicating that I owe a balance that is incorrect.
I earnestly request your immediate attention to this matter. Prompt and decisive action to update my account status with the credit bureaus is imperative to rectify this error.
Thank you for your attention to this matter. I am looking forward to your prompt response.
|
| 10/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX, I called to request a refund on student loan payments made during the pandemic pause. I spoke with a representstive who said he submitted refund requests for payments I made on account XXXX, two payments on XX/XX/XXXX and XX/XX/XXXX. I was told my refund request was submitted but received no confirmation by email or any other method aside from in the phone call. I messaged their customer service requesting an email response on the status of the refund last week and have not heard back. I attempted to call today at multiple different phone numbers listed on their website 20+ plus times from both my phone number and my spouse 's, and have been unable to get through to even the menu page. I am just trying to get my payments refunded so that I may apply for loan forgiveness and have discovered online that hundreds of people are having problems with Ed financial not actually submitting their requests.
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to contact Edfinancial about my student loans for 2 months now. I applied to the SAVE program through studentaid.gov as soon as it was available in XX/XX/ and currently when I log into Edfinancial all it says is IBR for my loans and the amount is double than what it should be.
First I've tried to call them, and the wait times have been anywhere from 4-12 hours. I don't have time to wait that long during the day since I have to work. Next I tried to use there automated call back system, but they never called me. Then I tried to send them an email, but never got a response. Then about two weeks ago I submitted a forbearance request because my due date was XX/XX/XXXX and I couldn't afford what the payment showed.
My forberance request still hasn't been processed and I've never gotten a call/email back to date, and now I've missed my first payment. at this point I don't know what to do.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I requested a refund under the CARES Act of payments I made to Edfinanancial on XX/XX/2022, totalling approximately {$40000.00}. I was told it would take 30 days to process the refund. I never received my refund and my loans were not reinstated. I called again on XX/XX/2022 and was told processing times are now at least 150 days, and my wait time was indefinite due to the volume of requests they are handling in light of the Biden administration 's forgiveness announcement.
This does not make sense because I requested my refund months before that announcement, and because every other servicer has been processing refunds quickly and efficiently despite also dealing with many requests. I was willing to wait for a few months given the complexity of the situation but there is no excuse at this point for Edfinancial to be incapable of processing my request when the other servicers seem to have no such issues.
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I applied for an income-driven repayment plan with Ed financial probably two months ago and was waiting to be accepted and I never heard back from them. My grace period ended a few days ago and I went to check my loans and it still says I do not have a payment due and that I have a XX/XX/XXXX due date to pay back {$0.00} worth of loans, even though my grace period is over. I also received an email on XX/XX/XXXX that says that I have {$0.00} due, with a due date of XX/XX/XXXX, Which makes me really confused as to how or when my loans will actually be able to be repayable and if I am actually enrolled in an income driven plan. I tried to contact them a few times and either don't hear back or I am told that their communication lines are too busy to take my chat or email. I just want to make sure I am in a good standing to pay my loans and not have to keep waiting and end up in a bad situation with my loans.
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have multiple concerns about EdFinancial.
I called them multiple times this month to get information on the SAVE plan. They have over a two day wait period for callbacks and several times I did not receive any callback. When I finally did, I was told wrong information about consolidation and PSLF. The service representative did not seem to know what consolidation was. She also could not tell me when my grace period ended or when my payments were due ( she told me the wrong date and when I said that the website said a different date, she was confused and told me she didn't know ).
Secondly, EdFinancial sent me a letter XX/XX/2023 stating that I owed over {$2000.00} in interest on my loans. However, the XXXX website ( updated as of XX/XX/2023 ) showed I only owed {$1200.00} in total interest. I am not sure how EdFinancial is calculating their loan interest but it seems like they are scamming lenders.
|
| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I called Edfinancial to exit an income driver repayment plan that the auto enrolled me in. I only filled out an application and it was not completed and then did not give me the option to opt out. Now my payment amount is almost {$500.00}. I asked them to remove me from the plan and they we unable to do so. They said it would take 30 days and a different department has to do that. I asked to speak with someone from that department and they said I could not. I did not want to be in the income driven plan. Now I am being forced to pay a ridiculous amount or I become delinquent. The wait time to talk to anyone is over 11 hours and who I talked to did not seem to understand the situation nor know what to do to fix it. I am not able to pay this amount but I have no choice. They are not willing to help make the situation right when they enrolled me in a program incorrectly and without me wanting to be in it.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I continue to receive an error that says " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist '' ( ED Financial ). I know I have a loan as it was visible in XXXX when I signed up/logged in to their new platform as required. It is also available via FAFSA, but the payment site does not reflect accordingly.
I emailed on XX/XX/2023 to inquire ( and again on XX/XX/XXXX ), but have not received a response yet. I called on XX/XX/XXXX and XXXX with no call back. When I try to chat in they immediately say they can not help me and close the chat ticket. Wait times for phone calls are over XXXX minutes long and they do not call you back when you ask them to.
I am unable to start my payments on the new platform before interest starts occurring. I will soon be charged late fees and additional interest as they continue to ignore my requests for help.
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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In regards to the complaint XXXX, Edfinancial has advised me that every time I submit a copy of my license to them, the page is black. I even faxed a photo on the front cover page as well as an 8 '' x11 '' image of my license. Despite Edfinancial being able to read the fax to identify who it was from ( me ) and my account number & social, mysteriously the licenses were somehow just black.
I tried submitting a copy of it on edfinancial.com however there is no place to do so nor is there any documents available related to fraud. Edfinancial live support is not available and any agent or supervisor I speak with never gets back to me. I am submitting a copy of my license on here similarly to how I submitted my social security card since they were able to read that from my previous case.
Once Edfinancial receives this image, please submit to the department of education to have these loans discharged.
|
| 11/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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My ( XXXX ) Parent Plus loans are being serviced by XXXX XXXX.
They are requiring me to make payments, however, my student is still enrolled full time in college.
I have received email verification from her university ( XXXX XXXX XXXX ) on XX/XX/2023 that her student loans are not due until 6 months after her graduation date.
My student will graduate in XXXX of 2023.
I have late payments from XXXX XXXX- for a loan I shouldn't be required to pay on.
I have emailed XXXX XXXX requesting assistance ( via their online platform ) on or around XX/XX/2023. I have received no response.
I have called numerous times ( last time today ) and not able to connect with a representative - after leaving my number for a call back, have not received a call back.
I am requesting that my loans show as " not due '' until after the 6 month deferment date, and that late payments are removed from my account.
|
| 10/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I have contact Edfinancial Services after learning about Biden 's Student Relief Act taking place. I wanted to take full advantage of the program so I requested a refund on all amounts I paid on my student loans to Edfinancial. I called the company in XXXX and they confirmed that I would get a refund of {$3100.00}, but it would take 150 days and it will be deposited via ACH. I was then told that once I get the refund, it will reflect on my account and I could apply for debt relief. As more information about the debt relief act came out, I started to learn that the 150-day mark is not sufficient for the timeframe of when I can apply for the relief. It goes MONTHS after.
I have contacted Edfinancial Services again and have not heard back. I keep calling until I get someone to handle my case appropriately. This timeline is not okay to give refunds when they know the application is done this month!
|
| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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I issued a payment for 2 Unsubsidized Loans to Edfinancial on Friday XX/XX/XXXX for {$6000.00}. The payment was to pay the total of my last Unsubsidized Loan of {$3500.00} ( XXXX on pictures ) and {$2500.00} for a part of loan ( XXXX ). {$6000.00} was taken out from my checking account on Monday XX/XX/XXXX and by XX/XX/XXXX only {$2500.00} ( for XXXX XXXX ) payment was processed.
However, the remaining balance issued to pay the total balance of my last Unsubsidized loan ( XXXX ) is not showing up anywhere. The whole loan is still accruing interest on the total of the loan and they haven't respond to my email regarding this issue. I want to know where the remaining {$3500.00} are and why they are not process that payment.
I added pictures of when the money left my bank account, and my balances on EdFinancial end.
Thank you for any assistance regarding this issue.
All the best, XXXX XXXX
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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- Reached out to EDFinancial on XX/XX/2022 to request a refund of payments made since the Cares Act was instated as I made consistent and sometimes large payments toward my loans.
- EDFinancial stated my request was received on this same phone call on XX/XX/2022 - When asking how long it would take to get my refund/ loans reinstated, I was told six to nine months - When asking if this could be expedited/ expressing my concern since loan payments resume at the beginning of the month, they stated due to the amount of requests, they can not provide any updates or details.
- Called on XX/XX/2022 to see if there was any update - same answer, no ability to give a status or timeline.
- Called again today, XX/XX/2022 to check again for an update, zero updates, status of the request shows as active on their end but it could still be a long time per representative. They have no timelines to give.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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On Monday, XX/XX/XXXX I reached out to EdFinancial in order to receive a refund for {$10000.00} worth of student loan payments I had made during the pause due to the coronavirus pandemic. My intent was to use this money to maximize the refund I could receive under the recently announced one-time student loan forgiveness. I was informed over the phone that it would take EdFinancial approximately 170 business days to process this request and that I would receive no notifications about the progress of my refund. Not only would this be a financial burden because this timeframe would put the timing of my refund outside of the freeze on student loan payments, but it would also be a major inconvenience as I would have to repeatedly call customer service to track the progress of my request. From what I have heard and read elsewhere, other loan servicers are able to complete this process in 4-8 weeks.
|
| 09/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX XX/XX/XXXX called with a question about paying off my loan. My question is who to make the check out to. Researched site extensively and nowhere could I find info on who to make payment to. Called, no answer, asked for callback. Got callback but was with a client and could not answer phone. Same thing on Friday XX/XX/XXXX. Called again every day requesting callback, have not received one since Friday, XX/XX/XXXX. Have had phone with me at all times, have cancelled appointments and made arrangements with clients to let me have phone on during XXXX sessions attempting to accommodate EDFinancial 's system. Attempted to ask via chat but customer service chat not available at this time ( every day for the last week ). Answer not available on frequently asked robochat. I have been on hold for two and a half hours this morning ( XX/XX/XXXX ) XXXX. Call finally answered XXXX Wed XX/XX/XXXX.
|
| 04/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XXXX XXXXXXXX, I submitted my application for PSLF to determine how many eligible payments I have made as well as if i received/am covered by the temporary waiver. I have received two separate correspondences informing me that they received my application but I have not heard anything since. I've tried contacting both EdFinancial and XXXX XXXX to get an update in the status ; however, neither institutions are able to give me PSLF-specific information. I have periodically reached out to both institutions, with the most recent inquiries taking place during the week of XX/XX/XXXX. EdFinancial sent me a copy of my payment history but it does not indicate PSLF-eligible payments or the eligible payments under the government pandemic forbearance, and XXXX XXXX indicates that they still do not have any record of me in their system. With the latter, I am constantly transferred and left on hold.
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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The StudentAid.gov encouraged loan consolidation as a way to reduce the monthly payment. This information was bad and incorrect information. The best thing to do would have been a double consolidation loan which is a process that is currently allowed. This would have made my parent loans eligible for the SAVE program. This is a well known loophole that is currently allowed by the government but the loophole will be closed in XXXX.
Everything I have read says that I can not unconsolidate my loans as they were completed on XX/XX/XXXX. I am upset that the guidance provided by studentaid.gov to consolidate my loan online was the worst advice.
People who are not in-the-know are going to suffer and this means people who are in the most need for the SAVE program. Please help me to unconsolidate my loans so I can take advantage of the double consolidation loophole that is currently allowed.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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On XX/XX/XXXX I had contacted XXXX student loan servicing to request a refund on my student loan payments starting from XX/XX/XXXX to the present day of the call. Under XXXX XXXX I should be elegible for the refund of those payments. However, I did not receive confirmation of the request, nor in electronic form or in writing. In called back again today XX/XX/XXXX and received information that my request was processing simply by oral confirmation through the phone. I still requested confirmation in writing that my request is in process, they however declined to provide such proof. Furthermore, the current balance on my account does not reflect that a request has been made. Through my communication with XXXX, they expressed that a refund check would take more than 6 months, however, the statement on my account should reflect the balance after a refund at this point, which is not the case
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Since the loan forgiveness was a complete fail. I now own {$4700.00}, I tried to pay this in full on XXXX XX/XX/2023, on the same day the payment reversed. I then reached out via phone and due to the long wait I requested a call back ( which they told me would be within 24 hours ), I never received a call. I then tried to reach EdFinancial Services by online chat, and the represtivitive could not answer my question, because it was a robot. I then tried to make another payment on XXXX XX/XX/2023, but it was reversed AGAIN!
This is so frustrating and it is causing more emotional pain and suffering than I ever expected. I am losing sleep over this issue all because EdFinancial Services does not have a proper payment portal? This is taking time out of my work day. I should be compensated for the time, pain and suffering they are causing me Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On Monday XX/XX/XXXX, I contacted EdFinancial ( https : //edfinancial.com/welcome ) after learning that student debt payments made on XX/XX/XXXX or after can be refunded as I made my $ XXXX payment ( remaining balance ) on XX/XX/XXXX. I asked for a refund due to the recent announcement from the current administration for student debt relief.
The EdFinancial representative noted that this refund can take anywhere from 150 days to 170 just for EdFinancial to process the request which is alarming as I have heard other loan service providers have given ~1-3 months process time and the student debt payments resume XX/XX/XXXX. Further, I was told I would not be getting a confirmation that my refund request has been processed and have no way of knowing if my refund will be processed in time to apply for loan forgiveness.
Attached payment remittance of $ XXXX that includes my account #.
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have my loans set to auto-payment. Prior to loan repayment resuming, I checked to confirm that auto-payment was set and my bank information was accurate. On XX/XX/, I checked to ensure the auto-payment was set up and my information was accurate. I saw that my payment of {$420.00} was paid on its due date (XX/XX/XXXX ) but was immediately reversed, same date. My loans now say that they are past due, which will impact my credit score as I previously had a perfect record with paying bills. I put in a payment via quick pay on XX/XX/ to make a payment before the next due date so I am back on track and it would not accept the payment, despite accurate information. It repeatedly says " An error occurred. Try again. '' They just aren't letting me pay and it is ultimately impacting my credit and life.
I tried to contact on XX/XX/ but was unable to get through via phone or a live agent.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hello, my federal loans were transferred from XXXX to EdFinancial in early XXXX. Prior to my loans being transferred, I paid ( 2 ) of my loans ( in full ) to XXXX ( XX/XX/XXXX ). Once the forgiveness was announced, I called EdFinancial ( late XXXX ) to request a refund of the two loans I paid ( during the forbearance period ) and they stated that it couldn't be returned because I paid those loans to XXXX and not EdFinancial.
I have had other loans transferred to a different servicer -- and all of my payment history was transferred with the account, so I don't understand why EdFinanical is any different? I went on my XXXX account to see if I can request a refund there, but I can't seem to access anything ( as my remaining open loans were transferred to EdFinancial ). It seems like this is a common issue that those that have had their loans transferred to EdFinancial, are facing.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I requested a refund for my federal loan paid on XX/XX/XXXX with the amount of {$2100.00} through EdFinancial services. I submitted this request on XX/XX/XXXX. I called back on XX/XX/XXXX to ensure that this refund request went through in their system, however, the representative told me that there was no existing request on my file when I called a second time.
After submitting a request for the second time, I made sure to ask if there was a confirmation method. However, they mentioned no confirmation method is made and I can not request an email confirmation. I have reason to believe the loan servicer EdFinancial is lying to their customers about requests being inputted into the system and lying about not having a confirmation method.
I would recommend customers call XXXX times to ensure their requests are submitted, because clearly they are not logging every request made.
|
| 08/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment with Edfinancial on XX/XX/XXXX of {$100000.00} towards my student loan balance of the identical amount with the option of auto-allocate selected. Upon rechecking my balance on XX/XX/XXXX I saw that there was a balance of {$9000.00} with the loan servicer having allocated an additional amount on one of my other loans for some reason, which left me with one loan at- {$9000.00} balance and a {$9000.00} balance on the other. I tried to call the company on XX/XX/XXXX, but the wait time was over 1.5 hours and I have to be at work and focused. Tried emailing the company which stated a 2-3 day response time. It's now been 4 business days with no resolution. I tried calling back again on XX/XX/XXXX at which point I was met with a 100 minute waiting time. I am worried that they will start fraudulently charging interest on my loans because of a mistake that THEY made.
|
| 10/27/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am formally requesting the removal of the following accounts from my credit report, citing multiple violations of the FCRA. The majority of these accounts have been present on my credit report for a duration exceeding 7 years. In addition to their prolonged presence, numerous errors are evident, including duplicate accounts, inaccurate balances, inconsistent opening dates, and incorrect last active dates. It's important to note that each violation incurs a penalty of {$1000.00} under the FCRA. Lastly, you have several accounts reporting when this loan was consolidated. I would like to make it clear that if these accounts are not removed in compliance with the FCRA, I will pursue compensation for the multiple violations identified. EDFINANCIAL SERVICES L XXXX. Remove the following paid accounts from my credit report due to incorrect reporting EDFINANCIAL SERVICES L XXXX
|
| 10/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
I have been unable to access my account online. XXXX XXXX " upgraded '' their website, so I have been unable to make payments during this time. Every time I log into my account, I get the message that there is no loan associated with my log in information. I try to chat, but it is a computer that tells me to log into my account or to call. When I call, the recording tells me that the wait time in anywhere from 400 - 800 minutes. If you choose the option to have someone call you back, they never do. I can't mail in a payment since all the account information is online and that can't be accessed. Now I am certain that they will charge late fees and penalties for non-payment, but something needs to be done about their poor customer service or lack of it. What can be done to help us? If you read reviews about them, there are many others who have the same problem that I have.
|
| 04/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
How are you doing? I was shocked today when I reviewed my credit report again and found late payments for my student loan accounts. I disputed this account and nothing was sent to me to legally verify the accuracy and legitimacy of this reporting. It continues to report incomplete, inaccurate, and unverifiable information, and therefore, it's impossible that it was investigated and verified as being accurate HowXXXX it possible that youve reported me 90 days late with no late payments prior to that like the 30 and 60 days, and questionable balance still reporting? Also, wasn't XXXX XXXX XXXX XXXX sued for not applying payments to consumers accounts correctly. This is reporting in violation of my rights and honestly, i don't want to waste your time nor mine going back and forth, and I would like this removed from my credit as I was never late the way you're reporting it.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
On XX/XX/2023, I repaid my student loan in full through EdFinancial for the amount of {$8000.00}. Originally my loan is only {$8000.00}, but they sent an email saying they would begin due dates in XXXX once interest began again starting XX/XX/2023. So, I paid the loan in full plus interest to avoid any more interest accumulation. I have a confirmation email showing the confirmation number stating the loan was paid in full. When I checked my account days later through my account on EdFinancial ( on XX/XX/2023 ), it said the payment has been reversed. I have received no notification showing that the payment was reversed and if I never checked than I would never know. Now I have accumulated even more interest. I will not be paying anything past the amount from XX/XX/2023. This is happening to several people across the U.S., please help me resolve this issue and be done!
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial has a 0.25 % interest reduction for setting up auto-pay, I have set up auto-pay multiple times ( initially XX/XX/23 ) since my loan was transferred ( each time the confirmation saying it would take 2-3 business days to take effect ) and I was actually able to access it, but nothing has happened. I'm not receiving the interest reduction, auto-pay still has not been set up, EdFinancial refuses to reply to my emails ( the first email was sent on XX/XX/23, mentioning that the " new '' start date for the auto-pay changed to XX/XX/23, rather than the XX/XX/23 initially quoted, but it still has not started ), the chat option isn't available whatsoever, and it seems like multiple other people ( according to a XXXX thread ) are going through the exact same issue. It seems deliberate at this point, in an effort to avoid the interest reduction that was guaranteed.
|
| 07/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I paid my loans off completely during the COVID repayment pause. I was contacted and told that since I paid them off during the pause, I qualified for a refund. I asked them specifically if I requested the refund if I would need to pay them back later, if this is a temporary thing or if this would reactivate my loan that was already paid off. They told me no, this would be part of the forgiveness program and I would not need to pay anything back. Now I am being told that I owe all of the money they told me I wouldn't have to repay. I called them to rectify this and I was placed on hold multiple times and hung up on as no one knew what was going on, nor was there a record of me getting a refund or asking for one or what it was even about. I paid off XXXX XXXXXXXX of loans in XX/XX/2022 completely and requested a refund on bad and incorrect information in XX/XX/2022.
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Since XX/XX/XXXX up until XX/XX/XXXX I made payments totaling {$5400.00} to ED Financial. Then XXXX XXXX announced that student loan debts would be cancelled and that qualifying payments made starting XX/XX/XXXX onward could be returned to the borrower. I took advantage of this opportunity and received partial repayment of {$3300.00} back in XX/XX/XXXX. However, I never received the remaining {$2000.00} but my current account balances reflects that I did. I would like my loan balance to reflect that I never received the {$2000.00} refund. I sent several emailed and made phone call attempts but the hold times are hours long. I did receive statements for the amounts I paid from XX/XX/XXXX to present which verified the discrepancy with my balance but nothing has been done to amend the situation and no one is able to help so Im turning to you.
Thank you, XXXX XXXX
|
| 05/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XXXX XXXX XX/XX/2018 Loans were taken out with XXXX to pay for XXXX University tuition and help with book cost.
Acumulated over 100,000 in student loan debt.
XXXX University is no longer a institution can even get help to talk to former representatives who work there.
XXXX know as XXXX is transferring debt to Edfinancial.
I put in two borrow defense application. One denied other going on a year in review.
XXXX University and XXXX the parent company formerly known as XXXX has not tried to help discharge or forgive former XXXX University students with the lending company.
XXXX University was misleading and fraudulent and has put XXXX in debt The degrees obtained from XXXX University are useless to many companies and in this day in age the credits are not transferrable.
BIDEN ADMINISTRATION needs to add XXXX University to the list of schools for forgiveness.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have paid my loan in full to my loan servicer, EdFinancial Services. However, I have chosen to request that approximately {$10000.00} of my loan payments be refunded to me per my right through the CARES Act. Between XX/XX/2022 and XX/XX/2022, I have made 13 phone calls to EdFinancial making my request known only to be met by vague and unhelpful responses from employees. Answers from EdFinancial have ranged to the effect of it's being processed '' to " we're unsure we'll be able to honor your request by the end of the year '' to " because your account is closed, we are having a difficult time moving forward. '' My previous 6 calls as of XX/XX/2022 have all been immediately disconnected by EdFinanicial. I am unsure whether it is incompetence or purposeful obstruction being committed by EdFinancial but they continue to fail to meet the mandate of the CARES Act.
|
| 09/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have paid off most of my accounts with ED financial and they have not reported any of them to the credit bureau. I even disputed it on the XXXX XXXX site, received an email stating it would be taken care of in the next 7-10 business days and that still has not happened.
I have made several calls to Ed Financial and was told that due to them switching over to a new system they didn't have to report stuff to the credit bureau until XX/XX/XXXX of this year. It is now XXXX and none of my loans have been submitted as paid, when One has been paid in full since XXXX of this year.
I have statements from by bank account showing that the money was removed and when I go onto their site they are showing as paid yet not reported. I have spent so much time and effort to # 1 make my payments, but for them not to report is disrespectful to me.
Thank you for your time
|
| 08/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Attached is a screenshot of EdFinancial 's assertion of what my loan balance ( s ) are/is. I sent EdFinancial a {$70.00} payment non-physically. Interest will begin to be charged on XX/XX/XXXX. Date of writing this text is just XX/XX/XXXX. I'm going to be charged interest unjustly if EdFinancial doesn't put my {$70.00} payment almost two months ago on the correct loan, which is the loan group I have with the highest interest rate ( and the lowest actual present balance. ) Further, I have a Consumer Financial Protection Bureau complaint ending in XXXX against a debit/gift/credit card or finance company ( not EdFInancial ) regarding the matter of an initial {$8.00} submitted on XX/XX/XXXX. Regardless, that {$8.00} can be applied to the same group as the {$70.00} in question, and this must be done before XX/XX/XXXX when interest will be begin accruing again.
|
| 10/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2022 I called my student loan service provider, Edfinancial Services, to initiate a student loan refund for the amount of {$15000.00}. The amount requested was the amount I have paid since the beginning of the Student Loan Forgiveness timeframe. I requested a refund and a reinstatement of {$15000.00} to my loan balance. They initiated the refund request and said it would take 4-6 weeks for the loan balance to be reinstated and the refund request to go through. They informed me that the refund would be processed and returned through my checking account since that was the payment method used to pay off the loans.
On XX/XX/2022, I called my student loan service provider to ensure that a refund request was initiated. They informed me that it would take another 6-8 weeks for the refund request to be processed and the loan balance to be reinstated.
|
| 04/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have called my student loan institute several times in regards to my loan and needing information to access my case in regards to payment and other information. I was given incorrect student loan ID number twice and not once was I sent any type of letter or email with correct information or apology and still have not been able to do so.
I have called several numbers as I was trying to make a payment more than once and was not helped in the manner I should have been to properly access my account.
Also I have had to file reports for identify theft and was trying to do so with my student loan institution and told them I was an identity theft victim and again got nowhere and no help. In still in the dark as to where my payments stand it my current status of my loan as I am struggling right now and not sure what my options are to get this taken care of.
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| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I emailed XXXX XXXX towards the end of this past XXXX requesting they change my payment plan from graduated repayment to standard repayment plan. They responded XX/XX/XXXX and said it would take XXXX business days to process. The day after the XXXX business day, I emailed them again as my account was still showing graduated repayment plan. I emailed them again a week later as I didnt get a response. It is now a week after that, and I have yet to hear back. I am able to log in and see that all of my loans with them are still on graduated repayment plan. They even took out a payment today, XX/XX/XXXX with the graduated repayment amount instead of the standard repayment amount. Really frustrated with the lack of response and because they wont change my plan, my loans will take longer to pay off and I will pay more interest over time which is not my goal.
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| 10/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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Hello, I contacted my loan servicer Ed Financial on Monday XX/XX/XXXX to get a refund on my {$9200.00} loan that I paid off during the payment freeze on XX/XX/2021. I was told my refund was submitted and it would take up to 150 days to process. I was also told that I will need to apply for forgiveness once I received my refund and they reinstate my loan. After the call, I did not even receive a confirmation email for my refund request from my loan servicer to ensure that a request has been submitted. I had not received any updates since I called the first time, so I called again on XX/XX/XXXX and there was no update about anything. It should not take up to 150 days to process my refund when other loan services are refunding within 30 days. There is no reasonable timeline for when I will be getting my money back and there are no updates about anything.
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| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XX/XX/XXXX - My mother called EdFinancial but the customer service line hung up on her multiple times after waiting on hold for hours. No response.
XX/XX/XXXX - I uploaded a letter from my graduate school proving my enrollment for the XX/XX/XXXX school year. I also had my mother submit the same letter so that we both could have the loans deferred. Used the online form to submit the paperwork. No response.
XX/XX/XXXX ( before payment started ) - I sent multiple emails following up with the team to have the matter settled. No response.
XX/XX/XXXX - Once again I reuploaded my proof of enrollment. No response. No confirmation of receipt. XXXX should have informed my student loan provider that I am in grad school and therefore the loan provider should already know that I am in school ; however, I keep getting messages that I am late on my payments.
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| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/XXXX I payed the " Online '' payoff amount for my Direct Parent PLUS loan of {$16000.00}.
Ed Financial received my online payment for the entire balance of the loan, but then charged me a {$310.00} " Rebate Reversal '' fee on XX/XX/. This is the fee I am questioning.
Since the date of the " Rebate Reversal '' fee, I have talked to representatives of Ed Financial twice and asked them to justify the fee. The first time, on XX/XX/, they took my info and said someone would get back to me in ten days. The second time on XXXX, after again explaining that I was questioning the RR fee, I was put on hold for twenty minutes or more, then got disconnected.
The " Rebate Reversal '' is still showing due on my balance, along with interest, at a current annual rate of 8.650 %. The Current Balance on my account as of today, XX/XX/2023, is {$310.00}.
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| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I requested a refund for my student loan payments ( {$1800.00} ) from Edfinancial that I made when my repayments were paused after the CARES Act was enacted. I made this request on XX/XX/2022, before loan forgiveness of $ XXXX was announced. I was told it would take 60-90 business days but I haven't received any email or information online to confirm this process is happening. I called again in XXXX to ask about what is going on and they said it is still processing. However, I am now seeing that some people are getting their loans reinstated and receiving their refunds in a short period of time, even though they made the request over a month after I have. I would like some more transparency on the matter, and to receive my refund sooner rather than later if possible. I have been unemployed for a few months and really need the money back to pay rent.
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| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Below is an email I am sending to Edfinancial services on XX/XX/2023 : Hello, This is XXXX XXXX, regarding account XXXX.
I spoke with a customer service representative to verify the amount due and who to make a check out to and verified the address to send payment and submitted payment by mail on XX/XX/2023, more than enough time for the check to be received prior to the XX/XX/XXXX payment due date. The check, for {$20000.00} was cashed on XX/XX/XXXX.
As of today, XX/XX/XXXX, I continue to receive past due notifications from EDfinancial, and show an outstanding balance of {$220.00}. In addition, my XXXX XXXX has XXXX, I assume as a result of this.
I have submitted a request that the Consumer Finance Protection Bureau review the above on my behalf.
Thank you, and please let me know what is being done to resolve this discrepancy.
XXXX XXXX
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| 12/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Ed Financial is currently servicing my student loan. I've made timely payments for over 10 years and my balance is still increasing. I do not understand why every payment I've made for 10+ years has applied only to interest. I asked Ed Financial for an explanation via a qualified written request and they sent me a payment history. In no way does that explain the lack of posting any payment to principal. When I asked for a verbal explanation, the representative informed me it was completely based on my payment practices. Every payment on my loan has been made timely. I do not understand how paying from the 1-7th of each month can affect my principal allocation. I am never going to pay this loan off if Ed Financial continues to raise my principal balance. I've paid almost XXXX towards these loans in the last 10 years with no crediting to principal.
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| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Hi, I contacted Edfinancial on XX/XX/XXXX about getting my refund for the payments I made on my student loans during the covid pause and my balance updated but was told some vague information about it taking up to 150 days to receive my refund and see the balance update on the loans. I've contacted them about updates on the matter and all they tell me is that I have asked for my refund but nothing seems to be getting done about it. I have not received any confirmation or any guarantee that they are actually refunding me for my payments going back to payment pause in XXXX or XXXX of XXXX. I would just like to make sure it gets processed before I apply for student loan forgiveness. I'd really appreciate any help I can get. I know a lot of people have been having this same issue with Edfinancial and this seems to be a serious problem at the moment.
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| 11/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for the XXXX plan. My lender was notified on XX/XX/XXXX.
My lender ( ed financial ) did not transfer my account to SAVE. My lender kept me on my old plan and charged me {$1500.00} per month, on the old plan. My lender did this for 2 months after the XXXX plan request was provided to them.
I called on XX/XX/XXXX to ask why the change had not taken place. The first associate said that the change can take up to 39 days. I informed the associate that 52 days had passed since the change being requested. The associate was not able to provide further information.
I called again on XX/XX/XXXX and the next associate said I needed to pay a {$5.00} fee to have the request processed. I provided account information to process the request. I was never informed of this {$5.00} charge before this date.
Ed Financial defrauded me of {$3100.00}.
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| 10/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/2022 : I requested for my full refund of {$3400.00} after reading about President Biden 's student loan forgiveness. I was given time line of 160 days which is ridiculous compared to other financial servicers timeline that is processed within 14 days. There was no confirmation emails regarding refund request.
I have been checking my account to see if the balance has been reinstated, but it has not been. **There is NO way of saving the script that I spoke with chat agents as well. I've asked them for any scripts to be sent, they said they can not provide me with that information.
Today XX/XX/2022 : I asked for my current status on Edfinancial Website, they were unable to give me any timeline, just mentioned it was " processing '' still. It is unrealistic how they can hold off people 's money and not releasing them in time like this.
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| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My loan servicer is Edfinancial. I made a payment of {$2400.00} on XX/XX/XXXX during the XXXX XXXX period.
I am eligible for $ XXXX student loan forgiveness and have a balance of {$17000.00} as of today, XX/XX/XXXX. I have requested a refund of {$2000.00} on this payment and Edfinancial is denying payment. This would bring my student loan balance to {$19000.00}.
When I called on XX/XX/XXXX I was told that I would be refunded in XXXX of XXXX. I asked where I could read up on this as I just checked Edfinancial 's website and could not find any mention of it. I was told this is a new policy this week. I asked to start the process for a refund regardless and was told a form was filled out for my account that I could not see and have no accountability to see to start the refund process with no guarantee that I would get the refund I am entitled.
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| 10/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, My complaint is regarding a refund request with EdFinancial for the purpose of relieving it under the One-time Federal Student Loan Debt Relief program. I spoke with an EdFinancial representative on XX/XX/XXXX to begin the refund process, and I was informed it would be up to three weeks before I would see the balance reinstated. Today marks just over a month, so I am filing a formal complaint as the one-time debt relief form is now available and is time-sensitive closing at year 's end. Per the rules of the one-time relief, I expect the refund from EdFinancial to be a minimum of {$10000.00} as that is the total amount of voluntary payments I made to EdFinancial during the payment pause ( from XX/XX/XXXX, through XXXX XXXX, XXXX ), which I intend to apply towards the one-time relief as soon as the balance has been reinstated.
Thank you
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| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I have contacted EdFinancial several times since XX/XX/2023. On XX/XX/2023, I received information that they placed me on the XXXX plan, which increased my payments beyond what I am able to afford. I asked several times through the email function to remove me from the IDR and place me back on the standard plan. They have responded once, saying if I want to reduce my payments on the XXXX plan, I need to submit other documents. That is not what I asked for. I asked to be released to the standard repayment plan so that I can explore the extended repayment option which would lower my payment and make my budget workable. They never responded. The chat does not work - no live agent. The phone line has XXXX minute wait time. I called several times and asked for a callback. Never received a callback. Never received another customer service message.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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At the end of XXXX or early XXXX I called ed financial services to request a refund on my student loans. I believe the amount is {$6100.00} from ed financial, and another {$1700.00} from another provider. At the end of the phone call I asked when I can be expecting the refund. They said that they did not know at that time. I accepted that as a answer because I knew there were tons of people calling in to get their refund and this was new to everyone. On XX/XX/XXXX I called ed financial services again specifically to see if there was any new information about my refund. The representative told me she doesn't know and there is no way to find out. To this day XX/XX/XXXX I still have recieved no information at all, nothing. I understand this is a new process but to not have my refund or at least my account reflecting the process is ridiculous.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Just now, on XX/XX/2023, I am in receipt of a taunting, harassing, and wicked message from EdFinancial in the XXXX complaint portal. EdFinancial appears to be celebrating that my {$70.00} payment was applied to the wrong group, a group I never specified as payment. I was very specific, in my selection of online functions, that my payment be applied to my loan group with the highest interest rate, as it relates to the {$70.00} payment and any hypothetical future payments where I may or may not specify my highest interest loan group for payments.
EdFinancial must stop any and all interest from my loans until they resolve this problem by reducing my loan balance in the desired group for payment of the {$70.00}, especially as since this is a problem of their own creation, and since they refuse to behave themselves when communicating with me.
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| 09/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I attempted to pay off a loan on my loan servicer website ( Edfinancial ). The unpaid principle started at {$1600.00} with a 5.5 % interest rate. A total of XXXX payments have been accepted ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX total of {$4300.00} ) and the money has been taken out of my bank account linked. All XXXX payments have confirmation emails and numbers from Edfinancial. However, none of the payments show on my account summary on Edfinancial. The money has been charged to my bank account yet none of the payments have appeared on my Edfinancial account. It states that I have not made any payments.
Edfinancial account # : XXXX Payments : Payment confirmation # : XXXX on XX/XX/XXXX for {$1100.00} Payment confirmation # : XXXX on XX/XX/XXXX for {$1600.00} Payment confirmation # : XXXX on XX/XX/XXXX for {$1600.00} Total : {$4300.00}
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| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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Payments are being made to EdFinancial and are not being applied towards my loan. XXXX payments of {$100.00} were made XXXX, XXXX and XXXX but are not posting. They will show up as pending, and then when the money is taken from my bank account, it disappears from my payment history. I have submitted an email and attempted calling and have not heard anything back.
{$100.00} each was withdrawn from my bank to EdFinancial on the dates below : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Am attaching the following : Snip of bank account, showing the withdrawals being made Snip of my EdFinancial account on XX/XX/XXXX, when third payment was made - showing that the payment is in process Snip of email receipt from EdFinancial on XX/XX/XXXX, confirming payment was made Snip of my EdFinancial account on XX/XX/XXXX, showing no payments received since XXXX
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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Had Federal Student Loans that use to be with " XXXX '' servicing. Since the discontuation with " XXXX '', the Department of Education has moved my loan over to " Edfinancial Services ''. Received notification on XXXX XXXX that my borrower defense cases were approved for discharge. Was informed via phone from " Edfinancial Services '' that it would be up to 180 days for the full discharge to be completed. This would have put the date at XX/XX/2023 for a completion date. Today is nearly XXXX months past the date. Have sent countless emails to " Edfinancial Services '' along with the Department of Education, asking for when the discharge will be completed along with appropriated refund amount. However each one XXXX Department of Education and Edfinancial Services ) are pointing at each other of who is suppose to complete the discharge.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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I can not log into the Ed Financial website and when I tried to request a new password it would say on the screen " If your credentials match our records we will email you new login info '' I was putting in my social security number and year of birth so it is correct. But I never received an email in my spam or regular inbox. I have called Ed Financial multiple times in the past 3 weeks all over a span of a few days and waited a half hour to an hour even though the operator said the wait time is " 13 minutes. '' Today XX/XX/23 the operator also said 13 minutes and I waited over an hour. Loan repayment opens tomorrow. I am still a graduate student and I need to figure out what I will be doing in terms of repayment I do not know even the day before loans open. Finally, I emailed Ed Financial and they have not gotten back to me or my dad.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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**update** I am aware I have already written one complaint, but felt compelled to follow up. I am in DESPERATE need of the {$3900.00} that I have requested refund for. Times are hard.. Inflation is the highest it has been in decades.. I just graduated college and started a job.. I am seeking a place to live.. All the while, I have {$3900.00} that I have applied for and been accepted to receive as a refund. I worked hard to pay this money in XXXX, XXXX ( I have receipts ) but my life has changed.. My finances have changed.. But the money is still in limbo.. I was told on XX/XX/2022 that my refund would arrive in 60-90 days, but any time I call, I get a vague answer and my account balance is NOT updated to reflect my refund.. I desperately need the money and I am pleading for someone to please help expediate the process.. Times are hard.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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I am trying to change my repayment plan from a standard to an extended graduated repayment plan. Edfinancial requires a phone call to make the changes, but the hold times are insane. I called this morning at XXXX XXXX PT and did not receive a call back until XXXX XXXX PT. After taking my income information, the customer service rep told me it would take 20-25 days to change the repayment plan. My wife has her student loans serviced by XXXX, and changing her repayment plan was as easy as clicking a button and accepting the new terms. By requiring me and countless other student loan borrowers to jump through so many hoops just to change the terms of the repayment plan, Edfinancial is interfering with the borrowers right to modify payment terms, in violation of the promissory note between the Department of Education and the borrowers.
|
| 04/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am the natural person, consumer and original creditor. I entered into a consumer credit transaction with EDfinancial XX/XX/2016. They are committing fraud because they got paid with the finance charge and mislead me to believe i still was suppose to pay them monthly payments, but my social security number paid for everything initially. They are also infringing upon my privacy because they sent my information to consumer reporting agencies without my written consent. Now those reporting agencies are reporting this alleged debt negatively to my consumer file. This is also fraud because that is my information nothing is suppose to be put on there without my consent on top of that everything must be accurate and they are suppose to interview friends and family which they never did. I am the consumer everything starts and ends with me.
|
| 09/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/2022 : Called EdFinancial to reimburse the payments I made during the freeze period and reinstate my loans. Was told that the process is initiated. No time frame for the completion is given.
XX/XX/2022 : Called EdFinancial again to make sure that the process went through. Because the balance of the loans has not been updated. The company gives NO ways to check or confirm the processing of the request. There is no transparency about the process and the only way to find out is to call and potentially wait through a long waitlist.
XX/XX/2022 : Almost two weeks later there is no changes in my balance. After personal research I found out that many others have a similar issue to mine and some people wait very long for the loans to be reinstated. Other companies fulfill this type of request within a week. Submitting a complaint.
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, paid {$15000.00} to EdFinancial Services, my student loan service provider. The bank information was all correct and I had sufficient funds in my bank account to make the payment. The portal shows I made the payment on the XXXX, followed by a line that says " Payment Reversal '' on the same day. They did not notify me that the payment was reversed nor did they give a reason for the payment reversal. This means on XX/XX/XXXX, I was charged interest on {$15000.00} MORE worth of loans than I should have been. I had tried to contact EdFinancial Services to see why this happened and they have not responded for over XXXX weeks. I believe they knowingly reversed the payments of many people who attempted to pay before the XX/XX/XXXX forbearance ending in an attempt to charge more in interest payments from student borrowers.
|
| 11/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment on my student loan for {$250.00} on XX/XX/XXXX. Three weeks went by and still nothing had been taken off of my loan and there is nothing EdFinancials website stating that I made a payment. Despite the fact, that it took the money out of my bank account, I have a confirmation email for the payment from EdFinancial, and it is shown on my bank statement that it was taken out. I then sat on hold for three hours waiting for someone to pickup the phone at EdFinancial, only to be told that they do not know where my money went and can not help me. I then submitted my bank statement and screenshot of the payment confirmation email that was sent after I made the payment so that they could review it and apply it to my loan. It has now been another week and I have not been contacted, nor has my money been applied to my loan.
|
| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My company sends {$150.00} per month to my student loan servicer through XXXXXXXX XXXX has sent payments in XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023. Only XX/XX/2023 and XX/XX/2023 have been applied to my account. I called EdFinancial in XX/XX/2023 because payments had not shown up at that time. They asked me to wait another 30 days. After 30 days, XXXX and XXXX payments were applied. I called EdFinancial in XXXX and was told to wait another 30 days. I called EdFinancial today XXXX, and was told that XXXX was not sending payments. I have email confirmation that payments were sent in XXXX, XXXX, XXXX, XXXX and XXXX. EdFinancial is receiving these payments and not applying them to my account. Each time I speak with an EdFinancial service representative, they ask me to call at a later date. No one will help me.
|
| 09/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
Edfinancial is my loan servicer. They are purposely not communicating with borrowers. The phone hold times are up to 8 hours. You can request that they call you back and keep your place in line. I've requested that 4 different times. They've called back once, when I picked up, I heard them laugh, then immediately hang up on me. I'm almost a fully XXXX veteran, and I know for a fact I can get a much lower payment. But they won't answer me or help me submit my financial information to get the payment lowered. I've tried to use their chat function, it doesn't work. I've tried calling, they hang up. I've tried emailing, and I get no response. I know I'm eligible for a much lower payment, but I have no recourse to have access to my loan servicer. I've filed a complaint with the Department of Education, but there is nothing I can do.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am trying to receive updates on the status of my XXXX application. My XXXX loan servicer is Edfinancial. I completed and submitted my XXXX application on XX/XX/2023. I emailed the customer service department at Edfinancial on XX/XX/2023 since I had not received any updates at that point. On XX/XX/2023, Edfinancial emailed me back stating that it takes 30 to 45 business days in order to be processed. It has been nearly 45 business days as I write this complaint, XX/XX/2023. I emailed Edfinancial 's customer service department again this morning ( XX/XX/2023 ) stating the issue that I am having. As I was writing my email to Edfinancial, I was also on hold with Edfinancial regarding the same issue. My estimated wait time was 89 minutes. I waited on hold for roughly 100 minutes before I decided that I could not wait any longer.
|
| 03/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I havr Federal Student loans that were serviced by a company called ed financial. My account was current for several years and also on forbearance. Unfortunately when the forbearance was up I was unemployed due to being layed off by my employer. Ed financial no longer serviced my loan and was transferred to whether company and I was unaware. Ed financial shows on my credit as 120 days late.
Now I have taken the proper steps and have had all my loans consolidated. Edfinancial still shows on my credit 120 days late dated back to 2006. I have disputed thru the credit bureaus to have Edfinancial removed from my report as it have been over 10 years and they will not remove it. I want the item removed as I was unaware that the servicer was changed and also I got behind because of this and also this account is over 10 years old.
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Back in XX/XX/2023 I was notified by Ed financial that I co-signed a student loan for a XXXX XXXX XXXX. I dont know this person and I never co-signed for a student loan. They are saying the loan is {$31000.00}. I have XXXX identity insurance and they have been trying to get a hold of Ed financial and at first they did reply saying we need to fill out a fraud kit. So they sent me one and I also contacted my local police and they filed the case. We sent that all back to Ed financial and they said they received it and to give them 60 days to review. Now they dont contact me or XXXX XXXX We all have emailed them numerous times with no response.
I dont want to get a lawyer but that is my next step if this doesnt resolve this whole mess. I have my credit frozen so I dont understand how they can just put me down as a co-signer.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have tried to make my first payment on my student loans three times to edFinancial. Twice from my checking account, and twice from my savings account. All 3 times it would show that my payment was made, nothing would show in my bank account, and then days later it would say " payment reversed ''. I called XXXX, waited XXXX hours, and they told me that I put my number in wrong probably, which isnt possible as I was copy and pasting directly from bank website and did this three times. They then told me to call bank as theyre the ones rejecting the payments and im going to lock my account if I keep trying. Called the bank, and they had ZERO record of me ever trying to make any payments. Still unable to make payments. Even found a XXXX chain where hundreds of people are experiencing the same issue. See below : https : XXXX
|
| 11/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called the loan provider ( Ed financial ) at the end of XXXX to get a refund for the student loan I paid off during covid. I was quoted 150 days. My brother-in-law went through his loan provider ( XXXX XXXX ) on the same day as me to complete the same process of getting a refund. He had reached out to his provider at the end of XXXX, they were able to cancel the initial submission and redo it, and his account balance was brought back to the pre-paid balance two days later. I called Ed financial to see if we could do that to get my refund so I can submit my application for forgiveness and was told no. They dont have any update on the process and they cant do what I want them to. My brother-in-law called his provider yesterday because the dollar amount was not above XXXX XXXX, and today the new balance is reflected.
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have made 2 separate payments that are missing with Edfinancial. One on XX/XX/XXXX with Confirmation Number # XXXX totaling {$29000.00} and another one on XX/XX/XXXX with Confirmation Number # XXXX totaling {$1900.00}. I have uploaded documents showing these payments and verification. I have even called them willing to give them the verification numbers for them to check and they refused. While these payments have been processed and taken out of my bank account, they have disappeared from my payment history and have not been deducted from my loan balance besides a {$21000.00} payment that was posted, which is only a portion of what I paid. Please investigate this matter and include the payments I have made as paid to deduct them from my outstanding balance, thank you. I can be reached anytime at ( XXXX ) XXXX.
|
| 01/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I graduated in 2009 and Ed Financial is now my loan servicer. I was given the information and was enrolled in graduate repayment plan and was never offered or educated on loan forgiveness options. I was under the impression that I am under the plan which will qualify me for loan forgiveness. After making 42 on time payments when I contacted ed financial about how and where to upload my employment information I was Informed that I am not eligible and I have to start over.
I am a XXXX XXXX with XXXX. This is beyond frustrating that i was never given the information or opportunity to learn about the program. After repeatedly asking for all my correspondence with them in which they keep directing me to enroll in Income base plan and start over as my only option, I need help from the consumer protection department.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Called on XX/XX/23 to change my payment plan from the standard plan to a graduated repayment plan. Call was cut off after a few minutes of talking to the agent.
Called again and waited in queue. XXXX confirmed that my plan had been switched over and that I would see this updated on the website and by mail within 10 days.
It has now been 16 days ( 11 business days ) and nothing has changed. I have tried calling twice and left a call back number after joining the queue. Both times the call connected then quickly got cut off. The live chat on your website has not been working for weeks. It is pointless trying to send an email as you claim that it will take 4-5 business days just for a response.
Interest has started accruing on my loans, yet I can not even get in contact with anyone to get my issue resolved.
|
| 08/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I made a {$12000.00} payment towards my student loans on edfinanical. Since then I have been making a monthly payment of {$520.00} on the XXXX of every month. On XX/XX/XXXX I made the {$520.00} payment and my account looked as it should. On XX/XX/XXXX I logged in to my account and found that {$500.00} dollars had been added to my debt. I had not taken out any additional loans and no interest was applied. With some investigation I found that {$500.00} was missing from the XX/XX/XXXX {$12000.00} payment. It says I paid the full {$12000.00} but only {$11000.00} was applied to principal and none was applied to fees or interest. After my XX/XX/XXXX payment I had a remaining balance of {$1000.00} left to pay back. I had also paid off all of my XXXX XXXX loans and the only remaining group was XXXX XXXX.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My lender is ed financial. I submitted an application for work loan consolidation and the IDR repayment plan that was put in on back in XXXX and the company has been reviewing it since like XX/XX/XXXX. I have called numerous times and have been you know given the same journal response XXXX times will call you back. They have never called me back the one time I have been able to get a hold of them. Theyve told me that it has been in process by Ed financial since XX/XX/XXXX and that they told me it would be done by XXXX when the new student plans would be done. every time Ive called its just the same general weight response. I can not get any information out. I need to know what I need to do for the student loans and this company has just been a absolute shit show of customer service and how things are managed.
|
| 08/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I made a payment to EdFinancial on XXXX {$1000.00} on one of my loans when I saw they were compounding interest daily and I was still attending school with no job during a pandemic.
I found out that I can request a refund on the loan and I am suffering a financial hardship and need a refund of that payment.
I called in to EdFinancial on XX/XX/XXXX and requested a refund of this payment via postal service since the account I made the payment with is no longer active for a direct refund.
I also chatted with their service to follow up a week later. I uploaded a formal letter to them on XX/XX/XXXX outlining my request for the 3rd time.
To this date I have no confirmation that they acknowledge my request and have been ignored with no notation of refund requisition on my account.
Please help me with this.
|
| 05/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
According to 15 USC 1681a ( 2 ) ( A ) ( i ) " ( 2 ) - Exclusions. Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; '' This means that transactions between consumer and the data furnisher are not to be included on the report. If this is true, how can there be a late payment? A late payment classifies as a transaction between the consumer and the data furnisher. Reporting late payments to my credit report is illegal.
The inaccurate information to be removed is reported as follows : - LATE PAYMENT - XX/XX/XXXX - LATE PAYMENT - XX/XX/XXXX - LATE PAYMENT - XX/XX/XXXX - LATE PAYMENT - XX/XX/XXXX XXXX
|
| 12/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ed Financial Services reported {$650000.00} XXXX XXXX and XXXX XXXX dollars in student loans under my name. Some of these loans were transferred from the old servicer XXXX XXXX XXXX XXXX XXXX to Ed Financial. The resulting reporting dropped my credit score XXXX points. I am disputing the accounts and " reported inaccurately '' and " monthly payment obligation on account incorrect. '' The accounts should be listed " Account in Dispute '' and a remark should be placed on each student loan listed as ED Financial.
There is student loan moratorium and ongoing litigation regarding student loan forgiveness. Student loans servicers should no longer be granted credit reporting access.. The Dept of Education should remove this granting authority. I do realize this has happened to other people when servicers change.
|
| 12/01/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
ED Financial Services reports a balance on two studient loans on my XXXX credit report. I made the dispute in XXXX of XXXX.
Balance {$14000.00}, and {$11000.00}. These loans were acquired by servicer XXXX XX/XX/XXXX. I attempted to resolve this dispute with XXXX. They did not resolve it, and I called ED Financial, and they would not remove this balance.
The loans, since being transferred to XXXX, are shown Paid in Full by Dept Of Ed under the PSLF program.
They seem to think this is the responsibility of XXXX, but XXXX insists that they are ED Financial 's responsibility The amount previously owed to both was duplicated, which then showed my total student loans as over XXXX USD.
I am attaching the letter that shows the loan was transferred to XXXX and that US Dept of ED shows I have a XXXX balance.
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I can not get a hold of XXXX. I have graduate student loans serviced by this company and called them since XXXX today. They had stated that the wait time would be about XXXX minutes. It is now currently XXXX and I am still listening to the elevator music. I have been dealing with this issue for almost a month now. Wait times are absurdly inaccurate and they hardly ever call back.
I am attempting to consolidate my loans with my XXXX loans ( serviced by a company way better equipped than XXXX ) and need confirmation by XXXX before XX/XX/XXXX. I had been seeking advice and consulting with XXXX, XXXX, and my other XXXX loan servicer since mid XXXX. XXXX never notified me that they were unprepared for a consolidation of my loans. It appears to be a simple matter but I simply can not get in touch with XXXX.
|
| 01/11/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I pulled a copy of my credit report and noticed that Ed Financial is reporting that I have 60 late payments with them in which I disputed this with the credit bureaus and received information stating that what 's reporting was accurate. So I send in my formal writ composed DECLARATION of Not Proven Compliant Misinformation that is all or in part ; DEFICIENT of adequate current status in fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable compliant obligatory and regulatory requisite compliant reporting thereby mandating their immediate actions to rectify and remedy and any all infraction-ious behavior ( s ) by retaining or returning to DEMONSTRATED TRUE, CORRECT, COMPLETE, and COMPLIANT METRO 2 data field formatted reporting!
|
| 09/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My daughter is a XXXX XXXX student - so she is not required to make loan payments yet, but we try to make weekly payments so that she doesnt graduate with a lot of debt. For the first 2 years, everything was fine with EdFinancial. But recently they implemented a new system and all borrowers were supposed to have received notification by now re : how to get into the new system. We have not received anything. Over the past few weeks, I have spent hours on hold, have requested call backs, have emailed, and have tried to chat. I am unable to connect with a live person to simply find out how to get into the system. My understanding is that interest started accruing on XX/XX/XXXX. Seems very unethical, if not illegal, to be charging interest on a loan when its impossible for the borrower to make a payment.
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is purposefully delaying their refund process but stating refunds could take 6 months to a year for me to receive it. Meanwhile all other student loan providers are expediting the refund process. Not only that, but EdFinancial also refuses to send any sort of confirmation email. The person I spoke with on the phone also spread purposefully made it more difficult for me to request this refund by telling me how I wouldn't need to worry about it and asking for a refund wasn't necessary. I am waiting on a refund amount of {$2500.00} and it is disgraceful that it could take up to a year to get my money back. I requested this refund amount in XX/XX/XXXX and I wish to get my money back as soon as possible.
I made my payments on XX/XX/XXXX and XX/XX/XXXX. I more than qualify for these refunds.
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Made a payment on XX/XX/XXXX. Payment was accepted, the payment was reversed on XX/XX/XXXX, but my online account says reversed on XX/XX/XXXX.
Made a payment on XX/XX/XXXX. Payment was accepted, the payment was reversed on XX/XX/XXXX, but my online account says reversed on XX/XX/XXXX.
Made a payment on XX/XX/XXXX. Payment was accepted, the payment was reversed on XX/XX/XXXX, but my online account says reversed on XX/XX/XXXX.
Made a payment over the phone on XX/XX/XXXX for XXXX and XXXX and the payment was accepted. Received an email on XX/XX/XXXX stating I have missed a payment from my student loans. My EdFinancial account shows XXXX of my loans have late payments from XX/XX/XXXX even though I paid for XXXX and XXXX on XX/XX/XXXX. I can not reach anyone by phone or get an email response back.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial has been transferring loans to a new payment system for over 6 months. As a result of the transfer, I have been denied access to my account since the middle of XX/XX/2023. I have tried to make payments to reduce the principal balance of my loans before interest began to accrue again on XXXX XXXX, but have been denied access. I have called and emailed Edfinancial and was told I did not have access as a result of delays they encountered in transferring all of the loans and they told me there would be no waiver of interest accrued on or after XXXX XXXX even though I was not able to make principal payments. Interest is now accruing and my first payment will be do soon and I still have no access to my account. Edfinancial has told me they do not plan to do anything to rectify the situation.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have 5 Parents Plus loans serviced by EdFinancial.
I am trying to arrange priority of payments according to interest rates, but the EdFinancial website does not provide that information. Additionally the EdFinancial website does not provide the formula and/or calculations for my monthly payments. Given the widespread reports of student loan servicing companies miscalculating monthly payments, I want to verify that their calculation is correct.
EdFinancial does not respond to my email inquiries.
The EdFinancial chat feature does not work.
The telephone number either cuts the call after an outgoing message saying there is too much volume or has hold times in excess of 2 hours.
EdFinancial is refusing to provide necessary information regarding my loans. This predatory practice is unacceptable.
|
| 10/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
When Covid forbearance started I continued to make a few payments ( on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX all for {$180.00} each for a total of {$720.00} ). Over a month ago on XX/XX/XXXX, I called them and asked to have those payments refunded. I was told I would have to wait 150 days for it to be processed. This would mean that I would have to wait to submit my loans for the forgiveness program and would start to accrue interest. I just checked my account today ( XX/XX/XXXX ) and they have already started charging me interest ( {$44.00} ) even though it is still in Covid forbearance and should be XXXX XXXX interest through the end of this year. They also no longer show the payments I made on the dates above in my payment history but have not yet refunded me or updated my account.
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American |
|
I have government loan now the new lender is EDFINANCIAL services. I have tried all kind of communication to speak with a representative absolutely no luck for over 3 months following is what I have done : 1- called EDFINANCIAL many times the waiting time it said is XXXX hours! obviously I can not be on phone that long. I left many messages there has been no reply no contact with me for the last 3 months.
2- I sent certified letter to the lender two months ago no respond.
3- I went online and contacted them and again no respond 4- I contacted my state representative XXXX XXXX and reported EDFINANCIAL to fail communicating with me. The state rep staff XXXX XXXX is following my concern.
I believe ED FINANCIAL they are the worse lender I have ever come across absolutely no line of communication.
|
| 08/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
During the pandemic, my federal loans were transferred to XXXX. I made an account at that time and awaited the outcome of forgiveness. XXXX messaged me at the end of XX/XX/XXXX that they were moving my account to a new system, and I would have to yet make another account. I tried to do so in early XXXX ( as was suggested by the email ), and have not been able to make a new account. I tried again this morning ( XX/XX/XXXX ) but it seems my account is still in this transfer process. Thus, I can not see my balance or make a payment.
I have tried to call and chat without success ( no agent available on both phone and chat ). I want to make a payment before interest resumes next week. They will be essentially forcing me to pay interest on a higher loan balance by preventing me from making a payment.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Contacted EdFinancial by phone on XX/XX/2022 regarding a refund of my student loan payment for a total of {$8200.00}. My reinstated loan total should be {$9000.00}. They confirmed my request and said it had been submitted for processing but stated it could be up to 6 months before the loans are reinstated and the refund is made.
In the meantime, others who have requested after me have received their refund, but every time I check on the status of my balance and refund, they have no information. I never got a confirmation of any sort and I have no clue if anything is actually being done. I will be considering legal action if their insanely slow timeline causes me to make unnecessary payments and I want my loan reinstated as soon as possible, the refund is less important, and I can wait on that.
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial has reversed my student loan payment twice in the past two weeks. After the first time, I called them and they told me my bank had blocked the payment. I called my bank and they told me a transaction was never attempted and there was no evidence of anything related to EdFinancial on my bank statement.
I tried making the payment a second time, waited a week, and for two days it showed as " payment received '' on EdFinancial 's website. Then the next day, it shows as " reversed '' again. There is still no activity from EdFinancial on my bank account.
I'm currently on my third attempt at making my payment, which is now showing up as late, because EdFinancial keeps reversing the payment for no reason.
This seems like a huge scam to block my payment while interest is still accruing.
|
| 09/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Submitted an XXXX application on XXXX XXXX, student aid sent application to EdFinancial. Called EdFinancial approx. 5 times between XXXX XXXX and XX/XX/XXXX on update, some reps saying no app on file, some saying its processing and need 32 days, another telling me it would be completed XXXX XXXX, it was not. Called again XXXX XXXX, told since the requested tax info from me, it pushed the date back lie, I provided my tax information unasked in hopes it would cut out time. Never received any correspondence from EdFinancial asking for anything, just provided it. But they were quick to switch my loan back into repayment when I asked but can not find my IDR app. Horrible systems, not handling repayment well at all, no communication to client, phone has XXXX minute wait-time, staff unknowledgeable.
|
| 12/05/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
I submitted a complaint pertaining to a student loan I did not take out. The loan has transferred through multiple companies in a short time and it is currently held by EdFinancial. The complaint was submitted on XX/XX/2023 and their response was due on XX/XX/2023. I have received no response, and I am still receiving billing statements saying that the first payment is due on XX/XX/2023. I have worked hard to achieve a good credit score, and I fear that not making a payment on this loan I did not take out is going to impact my credit score. I am also a federal law enforcement applicant, and having unresolved debts negatively impacts my ability to get hired. I have been trying for six months to get this issue resolved with no response whatsoever by this company.
Original complaint ID : XXXX
|
| 02/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Edfinancial last reported my loan on XX/XX/2022. On XX/XX/2022, my loans were transferred to XXXX. My Edfinancial account balance is XXXX ( I can't even log into their system ). Edfinancial has failed to report the XXXX balance to the credit reporting agencies since it was transferred in XXXX. Thus, it appears that I have outstanding loans through both XXXX and Edfinancial totalling approximately {$100000.00}, double the approximately {$50000.00} it should show ( I got word last week that my student loans were forgiven under PSLF but XXXX hasn't had time to update yet ).
When I contacted them, Edfinancial tried to state that it only appeared to be open due to how tradelines are reported but an open account is not the problem. The problem is that my debt balance is double what it should me.
|
| 02/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
joined as a student at XXXX in 2019 and went there for a XXXX and XXXX months, was set on a normal payment plan for my student loans and all was well, i failed one class due to attendance and signed up to retake it now ive been out of XXXX for almost 3 years and i apparently owe XXXX dollars for that one class i had to retake the loan terms and agreements made by the school are sketchy and they will do anything like make students sign loans to make a dollar, my mom had to sign first when i first came to apply for the school but suddenly didnt need to have her there to sign when i had to retake the class mentioned above. also notice how when contacting the school for said documents on the enrollment agreement they only send the initial enrollment agreement paperwork ive provided in the docs
|
| 06/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
|
XX/XX/XXXX and XX/XX/XXXX EdFinancial has XXXX loans listed that are being marked as 120 days past due. XX/XX/XXXX they sold these XXXX accounts to XXXX who are ACCURATELY reporting the loans as current for those months. I possess XXXX students loans and none of them have entered repayment ever as I have been a XXXX since XX/XX/XXXX and had periods of XXXX. I tried to explain this to them and even offered my enrollment history from the NLSDS site which covers the timeframe in question. They have refused to accept this as proof I was enrolled. Meanwhile this just hit my credit report today reported by Transunion as a deliquency. EDFINANCIAL cant report on them because they dont own the loans, but they have never been in repayment. They have been uncooperative and refuse my verification proof.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
I have ( had ) 3 student loans. Received email from Department of Education that they were scheduled to be discharged/forgiven after a waiting period that ended XX/XX/2023 for the IDR One Time Adjustment. Two of the loans have been wiped out but one still remains. Department of Education points me to servicer, servicer points me to Department of Ed. Trying to find out why this last loan remains when all 3 of them went into repayment on the same date and have made payments made toward them at them same time throughout. I should have no loans remaining.
( I would file this complaint against the Department of Education, but they are not listed. I have contacted them and filed a complaint via their website, but those as a rule go unanswered, as I have an open complaint from over a year ago. )
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I graduated from school XX/XX/2023, and applied for XXXX program for my loans. I have 3 loans, 1 in deferment, 2 say I'm still " in school ''. I've been reaching out to Edfinanical to fix this and take me out of in-school status, so I can consolidate my loans and go into the XXXX program. I have been reaching out to them multiple times via calling and email since XXXX. No one ever picks up the phone, the wait times are ridiculous like 500 minutes, and on the rare chance that I do get a callback, my request only gets forwarded without any response. It has been two months and now there is interest accrual which is getting capitalized from XXXX, and still going in XXXX. There has been no reply, I have not been able to consolidate my loans and go into active repayment and into the XXXX program.
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Immediately signed up to EdFinancials new student loan portal before the first payment was due in XXXX. Applied for SAVE program. Was at first able to log in.
A few weeks before student loans were due, I tried logging in and every day since have receive errors that no loans are in record and my account is blocked. When calling, the phone system goes into a loop of entering your date of birth, social security number. Chat is never online and available. I emailed before my loans were due, and never received a reply.
I received an email near XXXX that I had a message in my account, and could not log in. I just received a statement showing I have almost {$3800.00} due on XX/XX/XXXX! I should have {$120.00} max on the SAVE program, but I have no way of contacting them.
This is ridiculous.
|
| 11/10/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have informed XXXX on numerous occasions via mail and fax that I have been a victim of Identity theft of which the listed items that have been reported on my credit profile may be a result. I have no knowledge of these items or accounts as they are redacted, and I have also requested proof of the verification method XXXX has used in order to investigate and procure proof this item is accurately reported.
XXXX had informed me to communicate with the creditor EDFINANCIAL EDUCATION to request removal of which I have and never received a response no proof of the item 's permissible purpose and documents relating to the contract.
I have never done business with EDFINANCIAL EDUCATION my desired resolution is for these items to be removed immediately pursuant to the FCRA law section 609
|
| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called Edfinancial on XX/XX/XXXX to request a refund on my student loan for the amount I paid while the loan and interest payments since XX/XX/XXXX, as I had opted back into paying months loan payments in XX/XX/XXXX. The person I spoke to said that the government was automatically covering the refund process and that there was nothing they could do. I called back on XX/XX/XXXX to request a refund again, as I want the refund before I apply for the XXXX administrations student loan forgiveness program. The person claimed to process the refund request, but they did not provide any confirmation of the refund request being made. It is now XX/XX/XXXX and I have not received the refund, while reading about how other loan providers have been processing and sending refunds within XXXX week.
|
| 07/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Nobody will listen. I've complained and disputed this information several times.
Please quit validating this INCORRECT information with XXXX.
Edfinancial is not reporting my history to XXXX correctly. The other two bureaus are ok.
1 : Edfinancial is reporting to XXXX that I was current XX/XX/XXXX and XX/XX/XXXX. I WAS NOT CURRENT.
No payment was made those months nor was I in forbearance or deferment. Refer to account history directly from Edfinancial ( attached ).
2 : Because this account was negative when it was closed, Edfinancial needs to report a Date of Original Delinquency to XXXX. Right now, the date XXXX is using is XX/XX/XXXX. THIS IS NOT RIGHT.
The date of original delinquency should be XX/XX/XXXX as evidenced in the account history directly from Edfinancial.
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
For 6 months I've been calling, emailing, and submitting documentation to ED Financial. I was approved for Borrowers Defense at 100 % due to my schools closing and being on the list for automatic discharge. They are still billing me while my case is pending. I've tried applying for forbearance and discharge until it's resolved..never an acknowledgement of application or a response received. I've submitted documentation of zero balance from my original loan carrier and that was ignored. I've filed multiple complaints with XXXX XXXX XXXX and XXXX XXXX XXXX and that was ignored. I want resolution and what's fair. I should not be receiving bills or showing a past due while my Borrowers Defense is pending. One step away from lawsuit as I haven't been able to resolve within 6 months time.
|
| 09/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I appear to be facing continued forms of harassment from EdFinancial. EdFinancial has sent me a letter with a date in XX/XX/2023 giving what appears to be very false " information '' about my " Federal Direct Stafford Loans ''. Further, upon logging in today XX/XX/2023, I can see that EdFinancial appears to have misappropriated my payment of {$70.00}. They have mentioned this money as " received '' but have not decreased my loan group with the highest rate by {$70.00}. They may have instead " punished '' me for what they believe to be a " crime '', which is standing up to them for their actions, by applying it to an interest loan group which I did not specify ; when I made this online payment, I specified that this {$70.00} should be applied to the highest interest rate loan group.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My loan service EdFinancial are terrible when it comes to requesting a refund for student loans payments made during the pandemic forbearance. Every individual that made student loan payments during the pandemic has a right to ask for a refund and should get it. I asked for a refund ETA and they gave me the run around and said they don't know when they will get me the payment. They also said they will not send out confirmations that they've submitted for a refund on my behalf. Not even an email confirmation. That's ridiculous and very frustrating especially since there is a lot of uncertainty. I feel like EdFinancial are lying and don't want people to get their refunds back. It shouldn't take that long. This is just ridiculous. I should get refunded exactly this amount : {$1000.00}
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
In mid-XXXX ( around XXXX XXXX ) I applied for the SAVE application via the studentaid.gov website. I was finally able to get ahold ( XXXX ) of my loan servicer ( EdFinancial ) who said they take 30 business days to review applications. It has currently been 30 days, but in the midst of that I received correspondence from them stating they needed my Tax returns. I have uploaded them, twice, and the response was 10 business days for information. It has currently been 16 business days and I have received no response in regards to my SAVE application. If it was approved, it does not show on my account. If my application was denied, I have no official correspondence stating that. I am hoping to get resolution on my SAVE application and if it was denied, then I would like to know why.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called EdFinancial and requested a refund for student loan payment on XX/XX/2022, the representative assured me that my refund request was on record. I called on XX/XX/2022 to check the status of my refund request and was told that no refund was requested on my behalf. They didnt provide an explanation at all and dismissed the issue so I requested a refund a second time on XX/XX/2022. I lost 2 weeks of time because they did not process my request on time. I asked for an inquiry ID on XX/XX/2022 but they refused to provide me one, I also asked for an estimate on my refund and they said it 60-90 days. I called multiple times for status updates and I get different timelines some up to 6 months. This is not acceptable and they offer no guidance or provide truly helpful information.
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Had Federal Student Loans that use to be with " XXXX '' servicing. Since thediscontuation with " XXXX '', the Department of Education has moved my loanover to " XXXX XXXX ''. Received notification on XXXX XXXX that myborrower defense cases were approved for discharge. Was informed via phone from '' XXXX XXXX '' that it would be up to 180 days for the full discharge to becompleted. This would have put the date at XX/XX/2023 for a completion date.Today is nearly 2 months past the date. Have sent countless emails to " XXXX '' along with the Department of Education, asking for when the discharge willbe completed along with appropriated refund amount. However each one XXXX Department of Education and XXXX XXXX ) are pointing at each other of whois suppose to complete the discharge.
|
| 08/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
Older American |
|
I have been a registered nurse for 15 years and have been paying on my student loans since XXXX. I attempted to apply for student loan forgiveness as I have been working for a non profit organization for the past 8 years. Also previous employers also qualify for the non profit. I was rejected for loan forgiveness with no explanation as to why. The system confirms my employer is a non profit and qualifies for this loan forgiveness. I had to apply for a loan consolidation and an income driven plan which is going to significantly increase my payment. I had no choice but to to apply for this, I couldn't just consolidate my loan. I have enclosed a pdf of the document available from my lender ED Financial. There is no record of any of my previous payments showing on this statement
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I paid {$3900.00} on my federal student loan, to EdFinancial Services ( I have the receipt to confirm this ), I requested a refund on XX/XX/XXXX. I was told I would see my refund in 60-90 days. I have received NO refund. Also, my account does not reflect the new balance with the {$3900.00} being refunded. Every time I call, I get a representative telling me to wait a different amount of time. I desperately need this money and I need my account to reflect my new balance, for Biden 's forgiveness.. I am pleading for someone to help me as I am terrified of waiting much longer. Also, why are other student loan services completing these refunds so much more efficiently?
All in all, I just want my account updated and I want my hard-earned refund, that I sorely needed weeks ago..
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hi, this is regarding my request for refund on all my XXXX loan payments made during the payment freeze from XX/XX/2020 till present, total of {$6000.00} at EdFinancial. I have called customer service line multiple times asking the estimated time for refund to be issued and total loan balance to be reinstated in order for me to apply for forgiveness in a few weeks. No one had offered me an estimated timeline and stated that they did not know how long this would take. Whereas other student loan servicers such as XXXX and XXXX XXXX who offer refund to be expected in 4-6 weeks from sending in refund request. This can be very confusing and misleading for me, which can cause significant financial loss if my total loan balance is not updated before I have to apply for forgiveness.
|
| 02/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I had money from the VA that was due to me since last month in XXXX and didn't get it and also my tuition was paid in full and I have had my financial aid payments sitting on my account since XXXX. They said they are in receivership and don't have exact dates to when stipends are going to be released. But just as other students I count on that money to help with bills and etc.. I have fallen behind on a few payments because the school has not released my funds. The funds are mine and my federal subsidized loan and they have it on my account but have not sent it to bank mobile as of yet. They don't answer their phones or anything I've only gotten email traffic back from my temporary financial XXXX. I hope this problem can be expedited. Thank you for your assistance with this.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received notification of a {$17000.00} loan forgiveness award from the state of Florida ( FRAME program ) that was sent directly to my loan servicer EdFinancial. Around this time, Edfinancial was in the midst of changing there website over to a new one, which also resulted in clients receiving a new account. During one of my 5+ calls with EdFinancial, it seems like the money was caused by Edfinancial but was sent to the old Edfinancial account number since their system had not swapped over to the new one yet when Florida sent over the funds. After 5+ calls, noone from Edfinancial has been able or possibly not even attempted to search for my missing {$17000.00}, resulting in me having to pay higher interest rates because the principal is higher than it actually should be.
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/2022 I called my loan servicer, EDFinancial to request a full refund. I spoke to a man from customer service and requested a refund for the full amount I had paid in the amount of {$10000.00}. He informed me that my refund would be processed but could not give me any date as to when it would be processed, when my new balance would be reflected in my account, or when I would actually receive the refund. He also told me there was no way he could even confirm that I had requested this refund- no email or mail confirmation, no code, etc. I would like some sort of confirmation to show how I requested this refund and some more information on when this will be processed. I find it extremely odd that EDFinancial doesnt have anyway to confirm a refund request for a client.
|
| 10/31/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XXXX only began to service my student loans in XX/XX/2023. At that time, XXXX erroneously reported my account 90 days delinquent which is not possible because XXXX became my loan servicer in XX/XX/2023. At the same time, EdFinancial, my previous student loan servicer erroneously reported my accounts 90 days delinquent which caused my XXXX XXXX to plummet XXXX points! XXXX accounts were reporting 90 days delinquent. Now, XXXX is reporting 60 days delinquent and current, which is also erroneous.
EdFinancial is reporting 90 days delinquent and a XXXX balance because the account was transferred to XXXX. XXXX accounts should not report the same erroneous information. According to consumer protection laws, EdFinancial should be removed and XXXX should report paying as agreed.
|
| 10/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called Ed Financial Services and told them I made a large payment and that I couldn't locate it. I called Student.gov, my previous lender which was XXXX XXXX XXXX, and no one could recall I made the payment. My balance initially before making the payment was {$12000.00} approximately. Once I made the payment of {$5000.00} even it brought it down to {$7800.00} approximately. I have had fraudulent discrepancies in the past with the education department. I contacted my bank and was able to locate the payment. I ask Ed Financial to help assist me with investigating this and correcting the problem. I still haven't heard back, and I don't believe they are planning to do anything about it. I also ask them to refund the money I paid due to the one-time student loan forgiveness.
|
| 10/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Edfinancial Services has been unable to provide verification of my previous request for a loan refund or provide a consistent timeline for my refund to be processed. I spoke with a representative for EdFinancial via phone call initially to place a request for refund. I was verbally assured that my refund request had been submitted, however the representative was unable to provide me with a concrete timeline for processing ( she said it could be XXXX months or more due to the increased number of requests ). I followed up via virtual chat with a rep named XXXX today XX/XX/22, and I have attached screenshots in which she refuses to provide verification or provide me access to my refund request and is unable to provide an estimated timeline for my refund request to process.
|
| 04/08/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I ( a natural person ) was issued a false debt by EDFINANCIAL in the amounts of {$2400.00} and {$4400.00}. I contested with EDFINANCIAL asking to provide me the original instrument. EDFINANCIAL failed to provided me this instrument. I was sent a letter which I uploaded alongside this complaint. EDFINANCIAL has also been reporting late payments during these most stressful and uncertain times of XXXX between XXXX. These accusations have caused a negative effect on my credit worthiness and a great deal of stress. I am a consumer who only wants to ensure my financial matters are in fact valid but why would I pay an alleged debt? This is a clear violation of my rights under Title 15 US Code Chapter 41 COMMERCE AND TRADE ( SUBCHAPTER 5 ) FAIR DEBT COLLECTIONS PRACTICES ACT..
|
| 12/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have made a student loan payment to ED financial on XX/XX/31 of {$880.00}. This payment has been withdrawn from my bank account by ED financial. It is now XXXX and it is still not reflecting on my account balance. I have called XXXX separate times and each time they lie and tell me different answers. They took the money out, my bank did not cancel my transaction and it has been over XXXX month with no resolution. I have tried addressing this with them and their representatives have no idea what the issue is. Even spoke with a supervisor who has no idea what is going on. Said they would resolve the issue STAT, that was over XXXX week ago. Still the payment does not reflect on my account. This student loan company workers are lying and providing incorrect information.
|
| 08/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I can not log in to my account. I have called and I have emailed and everyone keeps telling me what I owe and when it is due. However, I keep asking why I can not get into my account. The last time I called, the rep told me the reason I can not get into my account is because my loans are being discharged and when the process is complete I should be able to get into my account. Well, I still can not get into my account and I just now received another email about what I owe. My loans have not been discharged. I can not afford my monthly payment and want to apply for an Income-Driven Repayment plan. But I can not get into my account to get forms or pay or anything. I won't be paying anything at the moment because I'm locked out of my account and no one is helping me.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I'm in graduate school and it is reported in studentaid.gov, the repository they should be plugged into and able to see my student status. In studentaid.gov, it shows that I'm a full time graduate student, despite this fact, EdFinancial has still begun charging me interest on my undergraduate loans and said I owe payments. As you well know, undergraduate loans should be deferred until I'm graduated.
Despite all this, EdFinancial is impossible to reach via phone. I've called 4-5 times, I've emailed several times and I have been completely ignored. I'm getting very discouraged as this almost seems like an illegal racket as my loans are accruing interest while I'm not working and I can't reach anyone to dispute or fix this issue. I'm so frustrated and discouraged.
|
| 09/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Memo : This is regarding XXXX XXXX to transfer my loan payment to EdFinancial Services This is in reference to a loan payment of {$26000.00} made to XXXX XXXXXXXX XXXX on XX/XX/XXXX via check. The check was cashed on XX/XX/XXXX. I have made the request through EdFinancial ( my new student loan servicer ) to apply this payment to my current outstanding principal balance with multiple requests made starting XX/XX/XXXX.
I received a call on XX/XX/XXXX from EdFinancial stating that XXXX XXXXXXXX XXXX has cashed my check and still has the funds. I have tried to contact XXXX XXXX XXXX regarding this, but the company does not have any active numbers ( XXXX ) for this request.
XXXX XXXX Reference Student Loan # XXXX EdFinancial Service Reference Student Loan # XXXX
|
| 07/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
To Whom It May Concern : EdFinancial Services has inaccurately reported account balances to the three leading credit bureaus. During a recent call, I was informed that they have communicated to the bureaus ; however, the updated reporting was " only '' reported to XXXX, and if an appeal for updating is needed, I was instructed to open an inquiry with the three bureaus. This is unacceptable and violates the FCRA rules. EdFinancial should be able to communicate via API ( immediately ) to ensure credit reporting is accurate, as this impacts borrowing decisions. EdFinancial Services must provide precise reporting to ALL credit bureaus for my account today!
Lastly, in conversation, I was instructed to find alternative avenues to correct the reporting. Unacceptable!
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/ 2022 I requested a refund of a payment I made back in XXXX of 2022 for a total of {$3500.00} from Edfinancial. They told me at the time to wait 60 business days. In late XXXX when I emailed around the 30 business day mark, they told me to wait 90 business days. I emailed them again shortly before XX/XX/2022, and they told me to wait 120 business days when I was originally told 60 business days which has come and gone. I just want my payment refunded. I see other student loan servicers get refunds out to others within weeks, its been nearly 4 months for me. Ive even seen people who have requested refunds on XX/XX/XXXX and XXXX already get theirs processed from Edfinancial due to complaining, when I still havent received any correspondence on my request.
|
| 10/13/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I filed 2 disputes with XXXX for my XXXX loans. I sent the letter of the US Department of Education showing the loans had been discharged. I called the company ED Financial that held the loan and they confirmed it was showing {$0.00} balance on all loans as of XX/XX/2023. The First dispute XXXX said that the company did not confirm a change. I got my letter for the department of education and sent that in the second dispute in XX/XX/2023. Again XXXX came back stating the ED financial did not give them any change of amounts. I got a letter from ED Financial XX/XX/2023 showing the accounting of all the accounts and all showing paid in full with {$0.00} balances. XXXX is the only credit reporting agency not removing the balance for me the others have corrected it.
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XX/XX/2023 I sent a payment at financial services. This contained XXXX different checks in the amount of {$1000.00} each. This payment was for the rest of my loans they were in the form of money orders which have been cashed on XX/XX/2023. To date, I have been in contact with Ed financial multiple times to no avail. Many hours spent on the phone just to be hung up on. on XXXX of the money orders was my correct account number, and on XXXX of them, XXXX number was missing. None of the checks have been credited to my account copies of the cash checks, check, numbers, and proof of this payment ( which cost me out of pocket ) were provided to edfinancial and I still have not yet to get credited. I asked for supervisors multiple times and never one has called me.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Ive been trying to contact Edfinancial in regards to my repayment plans.
My hold times have ranged from XXXX minutes last month, to XXXX minutes just yesterday. The information they have doesnt match up to studentloan.gov. They recommended for me to contact my school, claiming my loans were discharged. I contacted my school, XXXX, and confirmed my loans had not been discharged.
According to studentloan.gov, I owe XXXX, yet theyre ( Edfinancial ), has shown different amounts. They were showing my loan total as XXXX prior to XXXX and now XXXX as of today. Theres no way to confirm the correct payment amount with Edfinancial. I dont know what my payment will be or how to even get on the ramp-up program to aid in getting on a payment schedule the next 12 months.
|
| 10/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made student loan payments in XX/XX/2022, and I requested a refund of those payments on XX/XX/2022. I received a response on XX/XX/XXXX saying the request would be submitted for processing and to allow XXXX days. I have followed up a couple times. I followed up on XX/XX/XXXX and did not receive a response until XX/XX/XXXX, and I was told to allow additional time beyond what was quoted. I received another correspondence on XX/XX/XXXX, and the representative confirmed my request was not submitted until XX/XX/XXXX ( the day I received my first follow up response, so apparently nothing was submitted until I followed up ) and was still processing. At this point I am still waiting. This is unacceptable when other servicers are issuing refunds within days or weeks.
|
| 12/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was under the assumption based on ads, banners on the website and info in the news that my loan would automatically be put in Covid forbearance starting XXXX of XXXX like a few of my other accounts. When I found out that this was not the case only after my credit took a serious nose dive due to late payments I reached out and was told I had to call in and ask for a forbearance, which I did. I asked if they could at least remove the late payments as the since they can tell that I started missing payments at the start of COVID. I explained that I was pregnant and had to leave my job out of precaution. I am now back making my payments.
My complaint has falling on deaf ears and. Ow I can not refinance my home due to all the late payments from XXXX and XXXX.
|
| 02/02/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I contacted the furnisher of the debt. They told me they were going to provide me with information to validate my debt. What they sent me was not enough information it was nearly data. That's when I contacted the credit reporting agency and disputed the accounts via mail and online. I sent a letter that was delivered on XX/XX/XXXX via certified mail. The addresses that the CFPB has online as complaint addresses to the three main credit reporting agencies. I called XXXX to have them verify the information that they received in my letter. I was told it was not received and they also haven't given me any update about my online dispute.
The tracking number for each letter is attached separately you can cross-reference the address and cities for the mailing.
|
| 05/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I had a loans transfer to another company ED Financial Services. They kept old info on my report. I called them in XX/XX/2022 to rectify. Nothing was done. I did not have late payments to this loan. Only because of covid 19 and transfer of this account did these payments stop. account # XXXX amounts {$1800.00} and {$1000.00} In accordance with the fair credit Reporting act convergent account # XXXX, has violated my rights. 15 USC 1681 Section 2 : States I have the right to privacy.
15 USC 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions 15USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called Edfinancial almost two months ago to request a change to my payment plan where I would be switched to a standard payment plan. They have still not made the change.
I have been calling non-stop for the last week. I was able to get a hold of someone weeks ago who reassured me that my change would be processed in two weeks. It still has not happened.
I have been calling Edfinancial and can not get through to anyone. Last Friday XX/XX/XXXX I was on hold for over two hours. Today on XX/XX/XXXX I was on hold for 7 hours after being told my wait time would be 175 minutes. Nobody answered and ultimately my call was dropped or I was hung up on at seven hours on hold.
The times I have requested a call back my phone rings briefly or they never call back.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
No one is available at Ed financial to take a call return calls. Hold times are over 4 hours long and no one I available through chat. I have made daily payments in the amount of {$5.00} on my student loan. Some days {$1.00} I is applied to interest on other days the whole amount is applied to interest. Based on the interest calculation rate on the EDfinancial site I am overpaying on interest. There isn't an option to apply overpayments or payments directly to the principal. As of XX/XX/18 two loan which I paid off years ago are showing on this account. They show a {$0.00} balance each. An interest rate is shown in both. I can not get into contact with the servicer to understand and correct the issue with paying more in interest than the interest rate.
|
| 10/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a refund request on XX/XX/2022 to my loan servicer, Edfinancial, for my student loan payments made during the payment pause. The refund amount I have requested is XXXX dollars. I have called Edfinancial on XX/XX/2022 to see if my request had been processed by the company and it hadn't. I then called on XX/XX/2022 ( six weeks after submitting my original refund request ) to check again if my request had been processed and sent to the department of education by Edfinancial and it has still not been processed. When I call to inquire about the status of my refund request, the representatives are very reluctant to give me any details or timelines on when I should expect to have my refund request processed and sent to the department of education.
|
| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
My name is XXXX XXXX, and I am a student in school. I have submitted an in-school deferment form to Edfinancial via multiple avenues as they kept ignoring the deferment request, and they put my loan as past due. Here are what I have have done addressing the issue : I have uploaded the form at Edfinancial website on XXXX, and I called them on the XXXX to verify. They acknowledged they received it. Today XXXX, my loan is stated as PAST DUE.
Just to make sure that the issue does not get ignored, I have faxed the in-school deferment form via XXXX ( I have a receipt ) on XXXX. I have sent it via USPS Priority with signature verification ( I have a receipt ). All these precautions and costs did not matter as EdFinancial did not put my loan into deferment.
|
| 10/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested for a loan refund on the XXXX of XXXX over the phone with EdFinancial for all of my payments which accumulated to {$12000.00}. The speaker on the phone said it would take XXXX months? I don't quite remember the exact time frame but it was beyond the other timeframes that other loan providers are telling other people. These timeframes being XXXX weeks. To quote another EdFinancial user, " EdFinancial is giving ranges of XXXX business days to a year while other service providers are processing within XXXX weeks and sometimes within XXXX weeks. '' I find this different timeframe to be quite unfortunate as I would be pigeon held by EdFinancial 's time period to refund back my money before I can file the application needed for loan forgiveness.
|
| 09/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have requested to have payments above my required payment to be applied to principle and have been told that it ca n't be done. I have requested on more than XXXX occasion going back at least 12 months. This is from ED Financials statement : the Extra Payments. Paying off your student loans sooner is easy at Edfinancial.com. When you pay more than the minimum amount due, you can direct the extra amount to specific loan groups. You may also request one-time or recurring special payment instructions via phone, email, or mail ( including your account number ) using our correspondence address : XXXX XXXX XXXX, XXXX, TN XXXX. If you plan to pursue XXXX, visit XXXX for more information regarding prepayments and how they are counted as qualifying payments.
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I made a full payment of all of my loans on XX/XX/2023. I believed at this time it meant that all my loans were paid off, and I checked the website repeatedly over many weeks and the website informed me that the remaining amount due was {$0.00}. Today, on XX/XX/2023 I was sent an email saying I was charged interest on my loans, and when I checked the website, it informed me that I had a " payment reversal '' and that none of my loans had actually been paid off. For me to be informed of this months after believing my payment to be completed, and for me to be charged interest during that time is unacceptable and predatory. If my payment was reversed, I should have been notified of that immediately instead of after EdFinancial could charge me interest.
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, I paid off my student loans in full prior to edfinancial transferring to a new website. The old website reflected that all of my payments were complete and loan balances were XXXX. Now on the new website, I'm showing a balance of {$7500.00} and they have lost all of the information on the payments I have previously made.
On XXXX all of the loans were somehow showing that no payment was required until XXXX but they still had the outstanding balance. I reached out to them on XXXX to let them know the error and on XXXX the only response I received was a message on my account telling me that payments are now due next month. Instead of communicating with me the reason for the error, they expedited the timeline in which these payments are due.
|
| 09/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I can't access my new account on EdFinancial. There is an old account and a new account. I can access my old account, but not the new. I received an email stating that my new account is ready to use. It states " Your new online account is ready! Your student loan ( XXXX ) with Edfinancial Services was successfully transferred to our new system. '' I did what I was told. I tried logging in and it doesn't not work. I tried contacting them and getting no reply. I tried using their Chat line and I get no reply. I have emailed them and still got no reply. I received mail from them saying how to log into the new account, how much I own and the payment due date ( in XXXX ). How can I repay my loans when I can't log in?
Other people have this problem too.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My account has been sold to a different bank Fed loans and Fed loans has sold it to XXXX Ive called multiple times ed financial with no respond spoke to multiple agent they everybodys giving me a different answer if I need to speak to a customer service supervisor and theyre telling me I have to wait 24 to 48 hours and I cant get no help theyre reporting on my credit my accounts have a balance and they showed no balance from their side Ive spoken to XXXX theyve said they sent a dispute over trying to buy a house and I cant because theyre reporting the wrong account one of them is open one of them is close one of them has a {$1100.00} the other one has {$640.00} with past due payments over 120 days which is not correct Need help as soon as possible
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Ive been trying to make payments since XXXX. I made 2 small payments and it was reversed twice. I dont like being delinquent in my payments. Im also paying on private loans as well its a lot to deal with and not being able to at least pay something to my Edfinancial loan is frustrating me. I signed up for the income driven repayment plan and Ive yet to repay anything because of this issue. Its already a burden paying {$1300.00} on my private loan, I really dont need these problems with my federal loans. Getting in touch with someone is like climbing a slippery mountain and it should NEVER be that way. Its a crime to offer repayment plans then charge interest on something someone is trying to pay but you continuously reject. Do better Edfinancial.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had {$25000.00} of federal student loans serviced through EdFinancial. I made {$20000.00} of payments to these loans which EdFinancial correctly states. I refinanced the remaining {$5000.00} of loans through XXXX on XX/XX/23. It has been nearly two months and EdFinancial has not reflected this final payment and has even accrued interest on the amount that should have been paid off. I reached out to XXXX and received proof that they made this payment to EdFinancial on XX/XX/23 and it is attached to this complaint. I reached out to EdFinancial and they only shared me payoff information that I made myself and did not address how the remaining {$5000.00} is not being reflected. This was after a phone call and many emails that were not responded to.
|
| 09/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called my servicer, Edfinancial on XXXX, and XX/XX/17. I requested a refund for my full loan balance paid during the payment pause. No timeline was made available and I have received no confirmation that the process has even been initiated per my request.
The first time I called, the estimated timeline for refund was weeks. The second time I called, the estimated timeline was 5-6 months for a typical refund. The rep also said that the request hadnt officially been initiated.
Im concerned that they have not started the process and that edfinancial can provide no further details. As I research, I am also concerned that other services are providing refunds at expedited speeds, while Edfinancial is unable to provide a simple update on timeline.
|
| 07/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We i was a victim of false certification for a loan by XXXX XXXX XXXX XXXX.
Which XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Found the school wrong XX/XX/2018 and Discharged my and issue a refund .Also requested that it be removed for my credit reports .. Now Edfinancial service was the load serving company, Which also reported to my report .Sent me letter on XX/XX/18 that they will HONOR the XXXX XXXX XXXX XXXX ruling and will remove the loan from my credit report.
I recieved a letter on XX/XX/2018 from EDfinancial Service stating that there reporting is accurated .But in there letter date XX/XX/2018 states the checked with the XXXXXXXX XXXX XXXX XXXX .. Which the load was false and need to be removed.. I have contact them twice about this matter ..
|
| 03/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I pulled my credit reports. On all the reports it shows I have negative and a late account with Ed Financial. These account where paid off and closed in XX/XX/XXXX by XXXX. Also its several accounts showing late payment from XXXX and XXXX of XXXX. I tried disputing the inaccurate information with XXXX, XXXX and XXXX. All came back verified. I called Ed Financial, spoke with an agent. She told me that they haven't report to the credit report agents since XX/XX/XXXX. She advised me to send a copy of the reports where the information show and they will take care of it. She provided me the email address ( XXXX ), fax number and the mailing address. I sent the information she asked for and the information is still reporting incorrectly on my reports.
|
| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
It is impossible to get a hold of any customer service agents from this loan servicer. They placed my loans in administrative forbearance without any reason or documentation. They did this without notifying me or explaining why they did this. I applied for the SAVE IBR plan back in XXXX and have not heard anything back about this process or any updates about the status of my application. My loan continues to accrue interest while they ignore my phone calls and leave me in the dark about the status of my loans. this is absolutely unfair and ridiculous. Had they took action to approve my SAVE plan when i initially applied my loan would not be accruing interest for 3 months. Again, it is impossible to get a hold of a representative for EdFinancial.
|
| 02/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX, I contact Ed Financial Services via email and requested my prior servicing history. From XXXX - XXXX, my loans were serviced by XXXX XXXX XXXX and were transferred to Ed Financial Services on XX/XX/XXXX. The email I received from Ed Financial on XX/XX/XXXX stated that they would send me my full payment history in XXXX XXXX days. I never received it.
In XX/XX/XXXX, my loans were transferred from Ed Financial to XXXX. XXXX is unable to approve my public service loan forgiveness application because they are waiting on my payment history from XXXX - XXXX. Ed Financial Services has not provided them with this information. Ed Financial Services should have received this information when my loans were transferred to them in XX/XX/XXXX.
|
| 12/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
To whom I am concerned, My name is XXXX XXXX, and I am reaching out to CFPB because I have an issue with ED Financial. During the pandemic, I paid my student loan totaling approximately {$470000.00}. However, last week I received a {$100000.00} check ( refund ), and the customer representatives could not provide any specifics regarding the other amount.
In addition, before ED Financial, my service provider was XXXX XXXX. I have tried to speak with them, but the number does not work.
Furthermore, I have attached the documents that prove that I made the payments and my loan amount was approximately {$360000.00}. I would like it if you could provide some guidance for me.
Thank you in advance for considering my request.
Best regards, XXXX XXXX
|
| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My loan servicer is EdFinancial. I called to request a refund of {$20000.00} towards the end of XX/XX/2022 since I paid my loans in full already. Theres no way for me to see any confirmation or updates unless I call. I called today ( XX/XX/XXXX ) and they said my refund has not even began to process. They were telling people it can take up to 150 days to process, but now are saying its up to the feds to process them. Meanwhile other loan servicers are processing refunds within 30-45 days, and mine has yet to even start processing or anything show up on my account. I cant afford to pay payments/interest when they start back up in XXXX. Why does edfinancial take so long while other servicers are quicker?? They seem very disorganized and dishonest.
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am receiving an NIH loan repayment award and a payment was made in XX/XX/2023, with checked cashed by EdFinancial early in XX/XX/2023. At the time the payment was made, EdFinancial was transferring to a new server, and all my information was " lost ''. The payments have not posted and I have been calling EdFinancial for several months to get a proof of payment as well as an updated loan information and I have not received anything. I am continually being told ( after escalating to speak with Supervisor ) that my request is being expedited or in high priority but I am getting nowhere. I am not in danger of LOSING my award, and I can not get any further information about these payments from EdFinancial. The two payments are total for {$8000.00}
|
| 10/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a request via the Edfinancial website regarding incorrectly calculated payment amount due, which is due now. They have the same amount due ( {$580.00} ) as they had me paying in XX/XX/2020 despite moving me automatically to SAVE from REPAYE. When I go to the government 's website and log in and they have my student loan balance and income info, they tell me a much lower amount should be due.
I see online news stories that this is a known issue and " has been resolved '' with accounts being placed in forbearance until the issue is fixed but my account is not updated and is not in forbearance.
It is wrong for those in a position of responsibility to claim these issues are resolved and action has been taken when clearly it has not.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I contacted Ed Financial to receive a refund for the payments made during pandemic period started in XX/XX/XXXX through today. Total should be roughly {$2800.00}. I was told I would receive notification once its complete. I have yet to receive any correspondence that this is in process, request received, or completed. I called again to ask about timeframes and they informed us there is no information that can be shared and it can take almost 6 months to complete. As I plan to apply for student loan forgiveness, 6 months seems way too long. I would like to file a complaint because I feel completely left in the dark. There is no trace other than my call log that I have requested this refund and no glimmer of expectations received.
|
| 12/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid {$47.00} to my fourth student loan on XX/XX/2023. It was never applied to my account with Edfinancial Services. I emailed Edfinancial Services twice and never received a response. So, I contacted my bank and filed a reversal request. The funds were dispensed to my bank account on XX/XX/2023. I submitted the payment for my fourth student loan again on XX/XX/2023. It was never applied to my student loan account. I called Edfinancial Services on XX/XX/2023. The representative could see my payments in their system but could not tell me why they weren't being applied to my loans. She stated she would contact the financial department but could not provide me with a reference number. I firmly believe Edfinancial Services is stealing from me.
|
| 02/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Servicemember |
|
Last year I started at XXXX full time. Through the course of the first term there was a HUGE hacking breach on all my devices. I've tried reaching out to them multiple times to the school regarding it with no rectification. ( mind you they have a government funded hacking program ). Its caused ALOT of XXXXXXXX XXXX as well as XXXXXXXX XXXX problems including being XXXX numerous times for weeks on end.
I had to withdraw classes. I did try however to go back in the fall- with the same issue reoccurring.
As of right now my husband who is a veteran did reach out to an attorney and the XXXX regarding it.
At this point I think is extremely unfair to demand payment of classes from school who was involved in turmoil to my health.
Please help.
|
| 01/29/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan servicer, EdFinancial automatically puts my payments towards interest instead of towards the principal. Since 2012 and before the Covid pandemic, I have paid {$9100.00} but only {$2700.00} has gone to my principal. The rest has gone to the capitalizing interest. How will I ever pay down my loan if my payments don't even cover the monthly interest and that amount gets added to the loan growing it even more? The system is corrupt and taking advantage of student borrowers.
The issue was when my loan was private with EdFinancial. I have since moved it over to be a Federal loan with EdFinancial when the pandemic hit. The account number provided is to the current federal loan but you should be able to find my history from that.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been dealing with EdFinancial in trying to find out the specific forgiveness date of my student loan. I have been paying consistently on my loan throughout the pandemic and was granted loan forgiveness. The loan forgiveness date was granted at a time pre-pandemic. As I had been continuing to pay on the loan, I would like to confirm the amount that I overpaid and that is owed back to me. I would also like to be notified when that amount will be refunded to me. I have documentation from my bank on every payment that has been made to EdFinancial during the pandemic period. The EdFinancial site also states that my credit report will reflect that my student loans have a {$0.00} balance, yet they have also not received this information.
|
| 12/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I filled out an application for the SAVE plan for repaying my student loans as I can not afford the high monthly payment that was originally posted. I have called four times and spoken with a representative each time. They tell me that my application is being processed and a new monthly payment will be posted shortly. They also tell me that the past due balances will be erased when the new monthly payment is posted. It has been four or five months now and multiple calls. The monthly payment amount has not changed and the past due balances continues to grow. I never received any confirmation from them that my application to SAVE was being processed or had been processed. I never receive any notifications regarding my new payment amounts.
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 06/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 08/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 02/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
The " do not advance due date '' tab on there website doesn't work. All of my loans had been paid ahead to XX/XX/XXXX. I called in XX/XX/XXXX and asked that only my loan G have the due date be moved to XX/XX/XXXX. I was told by the agent it would be changed and he noted the account. I told him not to move any of the other loans due dates at all or dont move any loans due dates.They moved all of my loans due date to XX/XX/XXXX. I feel like they do not want me to pay off my loan with High interest rates and do everything they can to pay off the lower loan first. I have been fighting with them for the past few months trying to find a away to pay more on the loan G with a 6.5 % rate. With is the highest amount loan and the highest due date.
|
| 03/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX of this year I got a letter after we finally won a lawsuit due to Universities scamming students to get them to join their very expensive programs. The lawsuit is to clear the loans that the schools used and refund any money paid towards those loans through borrower defense. My servicer received the order to discharge this month on the 3rd. I have friends who were also a part of the lawsuit who were given clear timelines while mine have been confusing or misleading like theyre stalling. Friends of mine with different servicers who applied to the borrower defense almost a year after I did have already gotten their discharge or a more clear timeline while I keep getting really convoluted or strange answers from my servicer.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have recieved confirmation of amount approved for group c of sweets v cardona settlement. ( in attached document ) However when I recieved a check from the dept of education it was only a 10th of the money I was to be given. When I contacted EDFinancial they told me false information or redirected me to my previous lender which is NO LONGER IN OPERATION for information on the refund. As well as the dept of treasury which I can not reach.
From this I have been contacting edfinancial almost daily and have been given the same scripted response regardless of how I explain that they are liable. It is also far beyond the disbursement date from the approval date i was given which goes ahainst their own refund schedule among other things.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My XXXX XXXX discharge was processed on XX/XX/2023. I was informed by the Department of Education that the refund is pending processing by my servicer, EdFinancial. In my account portal, I can see the discharge and refund dated on XX/XX/2023. EdFinancial advised to wait 60 days to receive my refund of payments.
The refund of payments has stayed at a negative balance, and no one at EdFinancial can update me. I wait on hold for hours each day. Once I finally receive a callback, the EdFinancial representative pretends to not hear me on the other line. This has happened repeatedly each week during the callback. However, I have no issues with any other caller.
I have attached the statement, showing the negative balance on my account.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called Edfinancial on XX/XX/XXXX requesting a student loan refund. I made the payments when my account was with XXXX XXXX XXXX. ( ~ {$13000.00} in early XXXX ). XXXX XXXX transferred their accounts to Edfinancinal, and neither company notified me. Edfinancial said I owed nothing and that I would be getting a refund in 6-12 weeks. I called back 6 weeks later on XX/XX/XXXX and was told that I owed {$7500.00} and that the 6-12 week time period was for them to send me an application to apply through the studentaid.gov website.
I was originally told my balance was XXXX and I would be getting a refund in 6-12 weeks. Now I am being told my balance is {$7500.00} and I have to wait longer to just receive the application to apply for aid.
|
| 12/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
The COVID-19 federal loan forbearance ended a couple of months ago. Prior to it ending, I updated and added " auto-pay '' to my Ed Financial Services account to ensure that my federal loans were paid ; in fact, I am paying monthly above and beyond the minimum requirement. On XX/XX/XXXX, I made the first payment ; on XX/XX/XXXX, I made the second payment ; on XX/XX/XXXX, I made the third payment. However, each time an auto-payment is made, Ed Financial Services reverses the payment, which allows interest to accrue. The issue, I have learned, is not with my bank, but is on Ed Financial Services ' end. It is an issue that hundreds ( at least according to numerous XXXX complaints similar to my issue ) of others have also experienced.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my student loans to Ed fiancial before interest payments started again ( final payment submitted XX/XX/24 ). I selected auto-allocation for the loans. One of my loans has a positive balance of {$710.00} and one of my loans has a negative balance of {$710.00}. They balance to XXXX but Edfinancial refuses to fix the problem so I have been charged interest on the remaining balance. I paid in full and both loans were selected to be paid, as noted by the decreased balance on both loans. I can not get ahold of Edfinancial either via email/inbox of this complaint or by phone. It is unacceptable that I have completely paid off my student loan balance but am still being charged interest on a mistake made by a government agency.
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I submitted a written request for a refund to my federal student loan provider, EdFinancial, stating " The Department of Education announced that those who qualify for student loan forgiveness who have been making payments during the student loan pause are entitled to get a refund for those payments, and that, in order to do so, they need to contact their student loan provider directly. I am requesting a refund of all of the payments I elected to make during this pause, which were not required. '' and then called and made a verbal request on XX/XX/XXXX requesting a refund as well. I have received no updates nor any timelines and it has been 6 weeks since I submitted both a written and verbal request to EdFinancial.
|
| 06/24/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
XXXX XXXX my credit score as XXXX, XX/XX/XXXX in dropped due to this company ED financial attempting to collect on a debt that is 36 years old. I have received letters and sent letters requesting proof that the account was with ED Financial XXXX. I asked for the original contract and advised that this was also under the time-barred category. They sent me a contract under ED financial and have not removed this from my report. They are still sending mailings to my home and my score is dropping more each month due to this. I have attached a copy of the mailings to this complaint. They have also stated that I have made payments to them in XXXX and XXXX and I have not made any payments. May you please assist? Thank you for your time.
|
| 11/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
My original loan balance of +/- {$25000.00} that was being serviced by EdFinancial has been in various stages of repayment since XX/XX/2006 ( almost 13 years ). In that time the balance has actually increased to +/- {$28000.00} while I was making payments!
After calling the customer service line, they advised that this was because I agreed to a graduated payment plan. I never agreed to this ( knowingly ).
They also advised that the interest accrual was because of the forbearance. Again, this is something they said I agreed to in writing or verbally, but this is nothing that was ever disclosed to me in terms that I could understand. I would have never agreed to this had I understood that the balance of the loan would increase!!
|
| 05/07/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/XXXX I was forced to drop out of college and return home to work full time and support my family between medical issues with my grandparents and emotional turmoil because of financial stress with my parents. XX/XX/XXXX my EdFinancial Services loans kicked in and I began making payments every month. I submitted electronically a request for Auto-Pay however I was never billed in XX/XX/XXXX and " missed the payment '' so then I spoke with someone on the phone to enroll me in Auto-Pay for XXXX. Again, I was never billed in XX/XX/XXXX and " missed the payment '' again, even though I make sure to never miss payments XXXX or at least pay the minimum ). I have since not missed any other payments and have fully paid off the loan.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
The company incorrectly processed two of my payments. I made one payment for {$5000.00} and another one for {$8000.00} a few days later. They applied them to the exact same loans ( I had about 6 loans ). Now some of my loans are saying I have balances due, while others say I overpaid. The sum of the ones overpaid equals the sum of the ones that still have a balance due. Aka they should be fully paid off. Additionally, they also charged me interest for the remaining amount- even though I have paid this, it was just not processed correctly. I have tried emailing, chatting and calling them for the past two weeks. I have called and waited on hold for 5+ hours, and well as requesting callbacks. I have gotten NO contact from them
|
| 08/22/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have two student loans which had originally been serviced by XXXX XXXX XXXX and XXXX ( or XXXX ). The loans servicer was changed to EdFinancial in XX/XX/2020. My XXXX Credit Report now shows the incorrect information. Rather than two loans that have been closed at XXXX and two loans still open with EdFinancial, it shows 4 loans open at EdFinancial. It appears that they have the correct information duplicated, as there are two nonexistent loans showing up with exactly the same information as the ones I do have. This is not correct and I have tried to dispute the issue multiple times without the duplicate information being removed. I also tried to contact EdFinancial, who confirmed they reported the proper record to XXXX.
|
| 04/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have not received confirmation not certified testimony that your offices complied with the FCRA and all its mandated rules when it comes to reporting accurately. Therefore, you are to present to me with a certificate in testimony that the fraudulent inquiries presents in Exhibit C are in fact compliant and not subterfuge? ( Copied from AFFIDAVIT** ) All items listed in Exhibit B are fraudulent, invalid, inaccurate, not timely, and carry no documented evidence of their existence.To the least they have not be authenticated as per my requirements as you are damaging my character, creditworthiness and well-being by falsely stating those fraudulent non-compliant unverifiable inquiries on my report. ( Copied from AFFIDAVIT** )
|
| 01/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
My studen loan service provider switched from Edfinancial to XXXX sometime after XX/XX/XXXX. On XX/XX/XXXX, XXXX reported my loan amount ( {$150000.00} ) to the credit bureaus, which caused a XXXX point drop in my credit score. Edfinancial reported my loans in XX/XX/XXXX, however, the account still appears as " open '' for the full {$150000.00} and is thus reflected twice on my credit report, causing a significant impact to my credit acore. I called Edfinancial in late-XXXX XXXX and was told by a representative that my loan was not reported to the credit bureaus in XXXX. The representative could not tell me why Edfinancial 's reporting still appeared on my credit report nor when I could expect to see the situation fixed.
|
| 03/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, called Edfinancial and spoke to a representative : I asked for a refund of 2 payments I made during the CARES ( Coronavirus Aid, Relief, and Economic Security Act ) period ( XX/XX/XXXX, XXXX XXXX, XXXX ) .Under {$3000.00}. They told me 3-6 months for a refund with no email confirmation or any notes on my account I could see. They just said they will send in the request.
XX/XX/XXXX I called Edfinancial again after seeing my balance update on Edfinancial 's website but no sign of my refund check, they told me could take a while, it was up the Department of Education. thats all that was said.
As of XX/XX/XXXX havent received any sort of check, and I have seen other people with higher loans receive theirs.
|
| 06/17/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Received spam calls daily for at least a year. Usually only three different people.
I was firm that I want them to please stop. The person from the fraud scam pressed me for information. He wanted to collect data, specifically my date of birth and the last four digits of my social security number.
He kept pressing for information, I was fuming.
I told him my number and to never call me again. I hung up on him after he refused to cooperate. They are evil and persistent, I can only imagine how many people they have cheated!
The very next day I received several calls. I'm done with these cheats!
I checked my student loan account and everything is fine. The government extended payment of student loans due to covid.
|
| 04/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
I was admitted by XXXX XXXX ( XXXX XXXX XXXX ). I am still studying in XXXX XXXX ( Arizona State UniversityXXXX XXXX ( next the White House and the XXXX XXXX in XXXX DC as first XXXX American veteran ), President Joe Biden ordered DOE and Edfinance not to include student loan in credit report due to COVID pandemic situation.
President Biden, XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX plan for canceling XXXX dollars through executive order or legislation.
Edfinance company and DOE should stop posting student loan in my credit report without my consent. As a single parent with XXXX kids, I try to buy a home in rural area, student loan information in credit report should be removed to apply FHA loan, VA loan and USDA loan.
|
| 05/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I had an Unemployment Deferment that started XX/XX/XXXX. The Unemployment Deferment ended in XX/XX/XXXX. I received a bill to start payments again. As, I am still not working I filled out to extend the Unemployment Deferment and received word that I could not extend it even though the application asked if this was an extension of a previous Unemployment Deferment. Then I applied for a Hardship Forbearance. I was denied this option as they said I used the allowed forbearance options already. Now I am going into two months behind in payments and they are not willing to work with me. My monthly amount is {$220.00} a month. I am not working and can not pay that right now. They are not willing to work with me in my situation.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hi, On XX/XX/2022 I called Edfinancial Services at Direct Loans- for account numbers beginning with XXXX XXXX '' : Toll Free ( general inquiries and phone payments ) : XXXX I asked for two refunds for two payments made on : XX/XX/2022 : {$400.00} XX/XX/2022 : {$4000.00} My account number is XXXX. My current balance is {$5600.00} and they have not refunded the 2 payments made nor added the total back to my Federal Student loan balance. Please see if you can have them correct my balance after issuing me a refund for the two payments made. They did not give me an email confirmation that this request was made, I just have my phone records, which I believe is a really poor customer service experience. Thank you.
XXXX XXXX
|
| 09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have not only contacted the bureaus but I also reached out directly with the creditor thats reporting the inaccuracies and they sent me documentation stating I was in forbearance during the time frame that they are reporting the late payments. In order to report that I was ever late they should have documentation supporting their claim and they do not.
15 U.S.C 1681 602A states that U have a right to privacy.
15 U.S.C 1681 Section 604 A Section 2 Also states that a consumer reporting agency can not furnish an account without my written instructions. Not only have they not verified this information they are unjustly causing me harm to being able to have an Accurate credit report and maintain my rights as a consumer.
|
| 11/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have an education award through XXXX that covers my loan repayment. I requested my education award to be applied to my loans. The status on XXXX says it's pending institution action and it's been that way for over a month. I made my request on XX/XX/XXXX. It's been over a month and EdFinancial still hasn't accepted it. I emailed EdFinancial to ask how I could streamline the process and I haven't gotten a response. I've tried calling but I am met with long hold times. My grace period will come to an end soon ( XXXX XXXX ) and it worries me severely since I have the scholarship to cover my loans but it won't apply until EdFinancial does something. If my problem isn't resolved in the next week I will take legal action.
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I was approved for 100 % discharge via XXXX v. XXXX. XXXX had my loans unconsolidated, and they showed discharged. Now, they show them reconsolidated ( into 2 big loans ) and with a due date of XXXX. Yesterday I received a letter yesterday showing a new due date of XX/XX/XXXX. I can not get any answers as to the status of my loans and when they will be discharged per the BD ruling or why they were discharged and then added back as consolidated. Their chat is down, the phone wait is days and they do not call back, nor do they respond to emails or FB messenger. XX/XX/XXXX is fast approaching and I do not understand why nothing is happening and/or no one is responding in any fashion. It's ridiculous and terrible service.
|
| 07/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
So, I got loan forgiveness for my federal student loans through XXXX XXXX XXXX in XXXX of this year. I understand I am entitled to a refund of the payments I made during the Covid relief period.
I had been making payments though my loan servicer, Ed Financial. XXXX XXXXXXXX XXXX has no record of those payments because they were not made to them, so they insist they can not refund the payments ( {$480.00} per month for two years ). They tell me Ed Financial must process the refund. But, Ed Financial says that since the loan was transferred to XXXX XXXXXXXX XXXX they will not process the refund.
I have tried to call the Dept of Treasury, but they don't answer. Please, help me to find out who will process my refund.
|
| 11/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have filed a complaint a month ago with XXXX XXXX Edfinancial is now currently holding the loan. But Ed financial had the loan first before XXXX XXXX. It's back with them they got my loan from XXXX who got sued for there repayment procedures and now XXXX is no longer around the letter I received this year from Edfinancial telling me they got my long from XXXX and my payment was rolled over to them. I have not made any payments to XXXX since XX/XX/2010.my account has been closed since then .That was untrue statement from Edfinancial also in the same letter they said XXXX gave them the approval to get my loan from XXXX and I was not with XXXX I was with XXXX edfinancial are connected to the same bank that XXXX was.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My current loan service provider is named EdFinancials. Due to the new CARES Act information regarding student loan forgiveness, I have requested a full refund from them of my payments that I made from XXXX and they are stating it will now take 7 months for it be processed and back into my bank account. I am not sure why it will take 7 months as many other student loan providers have been able to process students refunds in a matter of a few weeks, but I am concerned with EdFinancials taking this long to process. I understand the amount of requests they are probably having, but I am afraid that my request will be too late to apply for the student loan forgiveness application that will occur in XXXX and due in XXXX.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX I requested a call back from my student loan servicer EdFinancial. I got a call back from a representative XXXX and I advised that I wanted to get on the SAVE plan. She tried to steer me away and get me on the standard plan instead. She then put me on hold after verifying my income and dependents and then confirmed that I was eligible for the SAVE plan with {$0.00} payment. She said she processed it and I would be on the SAVE plan with {$0.00} payment. However, my account still shows in on the IBR payment plan with {$420.00} payment. I would like to have my student loans on the SAVE plan with {$0.00} payment as discussed and if interests are being accumulated, then servicer will waive interest or pay for it.
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Dear Sirs/Madame : My student loan payment should resume XX/XX/XXXX because I made advanced payments. I have logged into my EdFinancial account several times in XXXX and XX/XX/XXXX, to make the XX/XX/XXXX payment when I was notified. I paid XXXX. However, I have tried calling several times to inquire why I am being billed in XXXX, when I made advanced payments, which should have resumed my repayment schedule on XX/XX/XXXX. I have left messages for a call back and have not received a call back. I have sent internal messages through this website with no response. I entered a final message today XX/XX/XXXX on XXXX XXXX XXXXThankYou I would like to speak with an account manager regarding my student loan.
Thank you,
|
| 04/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
Back in XXXX I attended a school called XXXX XXXX XXXX in XXXX , nj. The school has since been closed down. I 've never received my certificate of completion because the school was so in a disarray that they could n't even keep a steady teacher for the classes. The curriculum was barely taught and needless to say I never got the chance to complete. I 've tried to explain this to edfinancial but I 've had no luck because the school officially closed in XXXX . XXXX is when I had to take a different route in life and join the XXXX XXXX . I 'm still stuck with XXXX loans from this school. XXXX for {$5000.00} and another for {$8000.00}. The ideal wish is to get both of these removed from my debt.
|
| 10/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Contacted EdFinancial on XX/XX/XXXX via email to request refunds of student loan payments made during the COVID payment pause ( beginning XX/XX/XXXX ). I continued to follow up via email and submit any requested documents and Edfinancial has not given me a date of when my refund will be processed and when I will receive the refund to my account, while other service providers are processing within XXXX weeks and sometimes within XXXX weeks. I received no confirmation of request for a total of {$4900.00} of payments made since the payment pause. I need the balance reinstated and refund ASAP for correct student loan forgiveness eligibility. They were fined for misleading consumers and their latest data breach too.
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a refund request to edfinancial and I assumed there would be someone who could give me any information on when that would happen. I expected even a timeline of any sort but I got no information and they refuse to give me any saying " we are given no timeline or information on when it will happen. '' They are sounding extremely sketchy with my refund and I don't actually think it is getting handled properly. Edfinancial has told me nothing on both phone calls I've had XXXX weeks apart from each other giving them time to hopefully get some information but they continue to give me nothing. I never even got a conformation of the request being sent in so I have to rely on their word over the phone alone.
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
On XX/XX/2022, XXXX XXXX XXXX notified Ed Finical of a vulnerability within the system.
On XX/XX/2022, the investigation started XX/XX/2022, and concluded that personal loan information had been accessed by an unknown party beginning XX/XX/2022 and ending XX/XX/2022.
XX/XX/2022, Letter was sent from Ed Finical stating that my personal information ( Social security number, name, address, phone number, email address ) Edfinical offered access to a credit monitoring and identify theft service XXXX for 24 months.
No further actions were taken by Edfinical or XXXX. Millions of identitys now at high risk of having their lives destroyed because of the incompetence of a company responsible for millions of dollars.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I'm trying to reach my loan servicer regarding my student loan but I can't seem to get through to them. I have emailed them through their portal and no one has responded to my email. I have tried calling them several times and the hold times are extremely long. Today I was on hold for a live agent for more than an hour and as the agent connected the only thing was able to provide the agent was the information to access my account, then the call disconnected. I tried to call back but the hold time were estimated at over 200 minutes. Before today, I used their call back feature only to have them call me back with no one on the line and the live chat has been down for weeks. I am not able to reach them at all.
|
| 06/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ed Financial Services and Department of ED XXXX are reporting double accounts for the same amount. One account from Ed Financial for XXXX and the same account being reported by Dep. of ED XXXX for XXXX. And this amount twice/ {$81000.00}, and this amount twice/ {$30000.00}.
In Essence, I only have one loan with one servicer, but it is being reported to my credit report that I have two servicers, and two loans. Six loans total, which is inaccurate.
XXXX x XXXX XXXX x XXXX XXXX x XXXX Please have them correct this error as it is negatively affecting my credit score and XXXX, thus causing me to not qualify for much needed loans, and a mortgage I am trying to qualify for. Therefore causing me financial harm.
|
| 07/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan was transferred over to company called XXXX. I called to make my first payment on XX/XX/2024 at XXXXXXXX XXXX and spoke to a man named XXXX he would not provide me his last name. I wanted to make a payment of XXXX $ over the phone and he processed my payment. I went to check my loan balance and it is still the same balance. When I called again they said the person who took my payment did it wrong and they will notate the account and try to switch the payment over to my new account. Its been a couple months and the problem still hasnt been resolved. I would like to make more payments but I dont feel comfortable doing it with that company if they cant even process a small payment of XXXX XXXX
|
| 07/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
EdFinancial is showing I was 90 days past due in XXXX through XXXX of 2018. My account was in the process of renewal of forbearance application. At that point it was in the hands of the financial department in which I was either constantly trying to contact the, ever changing, financial officer assigned to my account or being transferred multiple times to different departments and employees. I have never had to make a payment because of my forbearance status, therefore, have never been past due or late with any payments.
I have disputed this issued multiple times through XXXX, XXXX XXXX, and all the Credit Bureau 's and the information has never been updated or changed to reflect the correct information.
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have tried multiple times to log into the servicers website : https : //edfinancial.com/login. I tried several times at the end of XXXX, literally the XXXX, and the site would not allow me to log in or register a new account. Recently, I was able to create a username and log in possibly on Monday evening, XX/XX/XXXX. I saved the information in a commercial password vault and tried to log in today to pay my bill. It is XXXX CST. I kept getting an error code, and whenever I attempt to contact customer service through the website I get an error code after clicking the link. This error message is familiar because it shows up every time I have attempted to pay my bill in good faith.
This needs to be fixed.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Ed Financial increased the limit of my loan without my permission. I only found out from an XXXX credit alert.
I wrote an email demanding they revert it back to the original amount. They have not done so, its been 6 weeks since I emailed my request.
Additionally, I made my new payment before my due date and they charged me {$29.00} of late interest!
I demanded they refund it but they have not done so.
It is impossible to get them on the phone and they do not answer emails. Basically, they are scamming us even as we TRY to make our payments. THIS IS WRONG. Additionally, they offer no help or guidance for Parent Plus loans under Biden SAVE etc programs to reduce payments. Ed Financial is scamming us.
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I owed XXXX in total. I paid XXXX in XXXX ( XXXX payments of XXXX ) before interest started to accrue again. The payments were applied incorrectly across the 2 loans on the account. It over-applied {$160.00} dollars to one account and underapplied it to the other. So one loans shows a NEGATIVE amount and the other incorrectly shows me as still owing XXXX. And since, despite my several attempts to communicate with the company ( phone conversations and email ), the amount has now accrued interest and still shows that I owe XXXX and now says that it is past due. The company has never even been able to give me a timeframe for when this will be fixed. I need it fixed yesterday. This could affect my credit.
|
| 09/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Servicemember |
|
I am currently serving with XXXX as a public health service worker. Onc of the benefits is pausing my student loans while in service. I have applied for this service and they denied stating I am still in school but I am receiving billing statement regardless. My graduate program will resume in XX/XX/2024, but I should not be receiving a bill since I am doing XXXX work. I have phoned Edfinancial on numerous occasions waiting on hold for literally XXXX hours at a time. I have also emailed Edfinancial without any response. I have read numerous reporting errors with this company in addition to their noncompliance and poor/non-existent customer service. I need assistance in trying to navigate this company.
|
| 08/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, EDfinancial is my loan servicer. On XX/XX/2023 I requested a refund for XXXX as I made a payment. However, due to family troubles and hospital bills I need the money to help my father and pay for it. I requested the refund same day and I got an email saying it was processed. However, when I called to confirm eta no one.. no one could tell me an eta. This to me is concerning because its been almost 3 weeks and there has been no updates on whether the refund can even be processed an accepted. I need to pay the bills off as soon as I can and I am very worried about not having the funds. I am hoping to get some help to get any info or speed on this process. Thank you for reading my store. Take csre
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I called EdFinancial asking for a loan refund due to the CAREs act on a federal student loan payment I made in late XXXX. They told me they would submit a ticket, but the refund would take about 5 months to process and it could potentially take even longer due to a surge of people requesting. It seems other federal loan servicers are quoting around 2-4 weeks for a refund to process and clear, so the timeline EdFinancial gave seems unreasonably lengthy.
They also told me they could not provide any form of confirmation email or statement for the submission of my refund request, which is pretty concerning when dealing with a large amount of money that would take up to 6 months to receive.
|
| 10/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
To whom it may concern, I hope you are doing well. I am here to complain regarding the the time its taking to get a refund on my student loan payments ( ~ {$4000.00} ) from EdFinancial. Although I understand plenty of people are requesting refunds, I called on XX/XX/XXXX to request a refund. I followed up the following week of XX/XX/XXXX if the refund process has been started. I asked for an ETA from them but I was not given one.In fact, I filed a complaint through the CFPB on XX/XX/XXXX to get a response from the lending company. I plan to call on XX/XX/XXXX to check on the process. A refund shouldn't take longer than a month since I am aware of people who are getting their refunds faster than I am.
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I recently requested a refund of my student loan payments from EdFinancial that were made during the eligibility period of the One-Time Student Loan Debt Forgiveness plan .
After making the request, EdFinancial was very ambiguous on when this refund would be completed, mentioning to track the https : //studentaid.gov/debt-relief-announcement website to know when I would get my refund. From my understanding, the refund should be processed immediately from EdFinancial, and the website is where the application is to be " forgiven '' of the debt.
In addition, there was no way to track the refund application ( no email confirmation, no tracking number, no updated balance on EdFinancial ).
Thank you.
|
| 09/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Issues requesting a refund for my student loan payments with Edfinancial. I called Edfinancial and requested a refund of my payments made after XX/XX/2020 which totaled to the amount of {$13000.00} about 3 weeks ago and I have still not received my refund. The Edfinancial website still shows that my loans are fully paid off and they have not reinstated the {$13000.00} balance that is eligible for a refund.
I would like this balance restored as per President Biden 's student loan cancellation policy, this entire amount would be canceled.
I attempted to call back to check on the status of my request but there seems to be no progress and no way to track whether or not they even submitted my request.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called on XX/XX/2023 to find out what repayment plans I qualified for. I was told I qualified for a Graduated Repayment plan and that I would receive an email confirming the plan. It is now XX/XX/2023 and nothing has been updated or changed on my account. I have not received an email either. I have called 5 times and sat through 4 hour hold times only to be told that it has not been reviewed yet. The company keeps extending how many business days it will take to process. I have been told 15 business days, 29 business days, and 31 business days. It has now been 36 business days. My payment is due on XX/XX/XXXX, and I can not afford the current repayment plan. This does not seem legal or fair to me.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I tried to access my EdFinancial Account to check on the status of my XXXX application on XX/XX/23. I kept getting a message that my login information was wrong, even though it was not. My account was then disabled with an Error Code 100. I tried to contact someone via the chat feature, but live chat has been disabled. I can not reach anyone via telephone. I tried to use the Email Us feature on the website, but that keeps timing out with a Bad Gateway error. I realize they are busy with payments starting back up, but their customers need to have access to their accounts to plan accordingly. I provided them with the tax information they requested and haven't heard anything from them in several weeks.
|
| 08/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
XXXX initiated an internal transfer of loans with the expectation that it would take XXXX weeks before being able to gain access to them. It has been past that point and when speaking to customer service they state they have no updates, ETA, or can advise on what to do beyond checking back each day. They advised they do not have a plan if this issue persists past XX/XX/2023 and could potentially cause customers to accrue interest on higher balances. They have effectively made it where you can not make any payment and do not have a time frame on when they will allow payments to resume. This is causing undue stress for those that are attempting to pay down balances or even pay off their loan balances.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX XX/XX/2022, I called Edfinancial customer service to request a refund for the amount I paid since the payment pause began. I was told there would be a 150-business-day waiting period for my refund to be processed. This is unacceptable, especially when other loan servicers are not subjecting their clients to such delays.
On XXXX XX/XX/2022, I called again to check on the status of my refund. I was now told that no timeline could be provided for my refund. This is also unacceptable. I asked to be sent a confirmation email to verify that my request was submitted and was told that it would take at least 12 business days to receive an email. Edfinancial is not providing timely customer service.
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been making my payments on time every month to Edfinancial. Whenever I submit the payment, it sends me a payment confirmation and also takes it out of my bank account. Each time I pay, the next day it tells me I have a late fee of the same amount as my loan payment initially was and takes money out of my account AGAIN. I donr understand what's going on, they are impossible to get ahold of. The last time I got ahold of them, I was on hold for 4+ hours ... .and they told me I failed to select each loan ( but I know for a fact they were all selected ). Please, I am looking for answers. I am tired of getting money taken away from me when I am being responsible and making my payments on time.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I enrolled through for the SAVE plan on the student aid website and the company Edfinancial stated that I was still enrolled in the previous IBR plan that I was enrolled in. They stated I needed to pay an amount to switch, it turns out that they were supposed to contact me for this payment, but they never did. They then stated that since I hadn't paid the amount to switch payment plans, they denied the switch and proceeded to start accruing the interest on my balance ( they did this XX/XX/23, prior to when the interest would resume ). They never admitted to any wrong doing on their end and consistently said over the phone that I didn't switch my payment plan and that is why I was being charged.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have contacted EdFinancial on XXXX to obtain a refund on student loan payments made during 2021 under the CARES act. I called a second time on XXXX to confirm and they confirmed that the request was submitted They did confirm that it is possible to obtain a refund, but cited a refund time of 150 business days ( approximately 7 months ). This is much longer than reports from borrowers using other loan servicers, some of who received refund timelines of 7-10 business days. This also could affect the current student loan forgiveness plan by the Biden administration in the event the refund is not processed before forgiveness goes into effect ( this is unclear, but sooner is better in this case ).
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My XXXX XXXX loan servicer is EdFinancial. The company 's online system will not allow me to make payments on specific loans. The system supposedly has the ability for me to make online payments toward specific loans, but an error in their software prevents payments from being processed. I have written XXXX email complaints to the company and XXXX to the Department of Education seeking resolution to the issue through both entity 's designated contact/complaint processes. All of my emails have been completely ignored by both EdFinancial and the Department of Education. Meanwhile, interest on my loans accrues daily. I would like to make a payment. My loan " servicer '' is making that impossible.
|
| 12/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I really need someone to look into where my refund is and providing an actual status. I submitted my request in XXXX and EdFinancial seems to have no idea where it is and is blaming XXXX XXXX. It has already been passed the XXXX XXXX XXXX. That is absolutely absurd.
XXXX XXXX filed their refund request XXXX XXXX after I did and had a completely paid off loan and have already received their refunds.
It should not be this hard to provide an update to where the money is. Has it been processed? When can I ACTUALLY expect it? The XXXX XXXX XXXX XXXX doesn't apply since that has already passed.
This my XXXX attempt trying to get some information because customer service is not helpful at all.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested ~ {$21000.00} payment refund from EdFinancial on the end of XXXX to refund some funds prior to forgiveness in order to maximize the plan put in place by Biden. I qualify for XXXX XXXX forgiveness.
*Was told by the representative that the processing time of the refund has no time frame and they cant check on my refund being processed This may land the refund after the possible forgiveness timeline and me not being able to maximize the Biden forgiveness plan making it to where other debts then cant be paid.
* Also, I will not be receiving any confirmations, so I have to call to check up on it. Also it does not reflect that i have even requested a refund of the XXXX I paid in full.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
EdFinancial Loan provider needs to be more transparent. Many people including myself requested refunds for payments made during the covid lockdown. These refunds are taking up to XXXX days with no given emails, confirmation number and/or anything to show proof of the requested refund. There are many people who are getting their refunds much faster, with other loan providers and even given proof of the confirmation of the refunds. EdFinancial has the slowest process of them all which is very frustrating. We need to get these refunds processed before the end of the year and our money back into our accounts. Please help me and the people obtain our refunds back like other service loan providers.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a refund of {$10000.00} from EdFinancial for a portion of my loan payment paid after XX/XX/XXXX. I requested the refund via phone call on XX/XX/XXXX and they said they would submit a request for a refund but were unable to provide any confirmation that I submitted a refund request. I have called again on XX/XX/XXXX and they told me my refund wasn't on file so I asked for them to submit a refund request again. Since then there has been no update about my refund. The people I have spoke to at EdFinancial have not provided any information as to the status of my refund and each person I talked to has been extremely unhelpful and will not give me any clear information about my refund.
|
| 02/02/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I HAD A STUDENT LOAN THAT WAS CLOSED AND TRANSFER BUT THE MAIN ISSUE I AM HAVING IS I AM MISSING MY PAYMENT HISTORY ON THIS ACCOUNT. FOR THE MONTH THAT I HAVE MADE PAYMENT. WHAT THE REPORTING AGENCY ARE REPORTING IS NOT ACCURATE. I CALLED IN AND I EVEN TRIED TO REACH OUT TO ED FINANCIAL WITH NO LUCK. THE LOAN TRADE LINE XXXX MY PAYMENT HISTORY ON THIS ACCOUNT BEGINS XX/XX/XXXX XXXXAND IT GOES TO XX/XX/2012 I SHOULD HAVE 24 MONTH OF GOOD PAYMENT HISTORY ON THIS ACCOUNT BUT WHAT ITS SHOWINGON MY XXXX AND MY XXXX XXXX CREDIT REPORT A VERY IN COMPLETE MISSING ALOT ON XXXX XXXX IT ONLY SHOWS 7 MONTHS OF HISTORY ON XXXX IT SHOWS 9 MONTHS ONLY. ON BOTH IT NEEDS TO BE UPDATE TO SHOW THE COMPLETE.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I submitted a refund for my student loan payments with Ed Financial for a total request of {$10000.00}. They are saying that it takes more than 5 months to get the money back and they also dont provide confirmations or emails showing that the request has been processed. They told me that I have to trust them. I am worried of not getting my refund on time and my balance not adjusting on time for me to be able to apply for forgiveness. I have been reading online and it seems like Ed financial is the only student loan service provider with this practice which seems to be very shady and obscure. Everyone else is processing this request in a reasonable amount of time. My account number is XXXX.
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a {$200.00} student loan payment to Edfinancial Services on XX/XX/23. The {$200.00} payment posted to my XXXX checking account on XX/XX/23 but the payment amount was not deducted from my student loan balance on the Edfinancial Services website. This student loan payment made on XX/XX/23 has disappeared from my payment history on the EdFinancial Services website completely, as if I never made a payment on that day. I have the XX/XX/23 payment confirmation number from Edfinancial Services and my XXXX bank statement showing the money was already deducted from my checking account. I would like Edfinancial Services to apply the {$200.00} payment they received to my student loan balance.
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
On XX/XX/2022 I had finally made contact with an online representative from EdFinancials. I had tried to reach them multiple days online through their chat option. Attached will be a shot of the conversation. They told me I would not get a confirmation email that I requested a refund. But that they will refund me XXXX dollars that I have made payments on since the COVID forbearance. I have since called them on the XXXX of XXXX because I had yet to receive an update. It took a very long time to reach anyone. After finally getting a call back they said they could see my request for refund but could not give me a confirmation or a timeframe. They said to check with the government guidelines.
|
| 01/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX, I called Edfinancial about refunding the payments I made during the pandemic. I called several times to inquire as to a time frame, I was told it was unknown. I was told that the refund was sent to the department of the treasury on XX/XX/XXXX. I inquired twice more about the reason it was taking so long. On about XX/XX/XXXX, I filed a complaint with CFPB. I received a partial refund on XX/XX/XXXX. I have called twice more about the remaining refund and I was told the whole amount was sent to the department of Treasury on XX/XX/XXXX. XXXX. Which is weird since supposedly it was sent back on XX/XX/XXXX. It is now XX/XX/XXXX, and I still have not received the refund in full.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I originally requested a refund from EdFinancial for my XXXX loan on XX/XX/2022. I was originally told it would take 4-6 to receive my refund. I called again, twice, on XX/XX/2022 and was told to wait until 6 weeks. It's been 7 weeks now, so I called again today on XX/XX/2022. Now, I was told it will take 60-90 days, and that my request has not even been processed. However, if they take that long to refund me, then it will put me in a situation where I will have to start paying interest on my loans while waiting for my loan forgiveness, despite having already paid them off in full.
They also can not provide me any information about my request details because it has not been processed.
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I've requested a student loan refund of over {$2000.00} back in XXXX. It's now XXXX. I still haven't received my refund in the mail. They've supposedly sent a check in the mail to my address and I never received it.
Earlier in XXXX, I sent a complaint ( ID : XXXX ) on the CFPB and they said they would do a research request to figure out what happened and found that the check hadn't been cashed out. So they said they would send in a new check to my address.
I STILL HAVE NOT RECEIEVD THE CHECK. They said they'd do a new request for a research, but at this point I don't believe them. They don't ever contact me with any status updates and I always have to call to check what's going on.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been making payments ( either {$50.00} or {$100.00} per month ) since at least XXXX on this loan. My " account history '' on Edfinancial shows NO payments at all on the load. No transactions, no payments. I can't get them to verify why my thousands of dollars haven't been reflected. I also attach tax documents that the company itself sent me showing two years of payments. I need a correct account history reflecting these payments and for my loan amount to be correctly reflected. I can't get any response from them at all, so it's like this money disappears. I can confirm from my bank that the money has been sent ( and cashed ) to the address in the XXXX email attached. Thank you.
|
| 09/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Payment 1 Confirmation # : XXXX Amount : {$1000.00} Scheduled for : XX/XX/2023 Payment 2 Confirmation # : XXXX Amount : {$1000.00} Scheduled for : XX/XX/2023 Payment 3 Confirmation # : XXXX Amount : {$1000.00} Scheduled for : XX/XX/2023 These 3 payments I made on Edfinancial, but none of them applied to my account. Those do not even show up on my account on the website. I tried to contact the customer service on phone, but the wait-time was longer than 6 hours ( 400mn+ ). I did place a call-back number, but they have not called back yet. This leave me frustrated. For the records, all payments are already deducted from my bank account, and I confirmed with the bank 's customer service.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Called XX/XX/XXXX to Ed financial because my payment amount was showing {$730.00} after coming out of forebearance. They resubmitted for a graduated extended repayment plan and said my payment would be {$360.00} a month to start. It would take 10 to 14 bus days to process this request. Called again on XX/XX/XXXX as payment amount still not updated and they said actually takes 16 to 21 bus days to process and should be done soon Called again on XXXX and said they were submitting to higher dept for review because they don't know why it hasn't updated. Was told to not pay while working out but I'm concerned with it being past due. That doesn't look good on history. Still no resolution.
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Since XX/XX/XXXX, my employer has been sending $ 400 monthly to Edfinancial. However, Edfinancial has only cashed one check for XX/XX/XXXX, leaving {$3600.00} unaccounted for. My employer can not reissue the funds until Edfinancial returns the uncashed payments. Despite contacting Edfinancial on XX/XX/XXXX, they indicated that the missing checks are likely in a pile and will be credited eventually. When I asked to investigate further, I was denied, and my employer 's protocol states that checks should be returned after 90 days if uncashed. These funds have been missing since XX/XX/XXXX, resulting in unnecessary interest charges on my loan due to Edfinancial 's delayed resolution.
|
| 06/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was put on as a co-signer on a student loan for a XXXX XXXX using address XXXX XXXX XXXX XXXX CA XXXX. They have used my information XXXX times now, same person, same school ( XXXX XXXX XXXX XXXX ) and same bank. First loan was removed as fraud {$31000.00} opened on XX/XX/2022. Now the second loan we are trying to get off my credit. They arent being helpful.
Contact information for new loan is XXXX XXXX XXXXXXXX XXXX contact XXXX XXXX with XXXX XXXX XXXX XXXX.
The loan was with Nelnet but now might have been sold to another company.
I have my credit all frozen but the problem is they said they dont do credit checks with co-singers so they keep using my information as fraud.
|
| 09/11/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My current student loan servicer is with XXXX and EdFinancial was my previous servicer. My student loan was transferred to XXXX from EdFinancial. However, EdFinanacial is still reporting my balance that I have an open account with XXXX. I have XXXX also reporting my balance to XXXX too. My student debt balance is now reported as double on my credit report on XXXX, one from XXXX and one from EdFinancial. Ed Financial refuse to close my balance with them and indicate it was transferred to XXXX. The double reporting of student debt has a negative effect on my credit score.
I've attached a copy of XXXX report that EdFinancial justified that my student loan debt is still with them.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Ed financial services transferred my account to a new account number out of the blue. Only one of the eight payments that were made to my old account number are reflected in the new account. {$1300.00} has been paid to my old account and only one {$160.00} payment is showing. Payments were made on XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, and XX/XX/23 in the amounts of XXXX each. Only the XX/XX/23 payment is showing on my new account. I have gotten ahold of them once months ago, they said they would fix it. Nothing has been fixed. Now they wont even answer the phone. They say theyll call back and never do. I have sent emails with no response as well.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have student loans handled by Ed Financial Services. On XX/XX/2022 I called customer support to get my payment towards my loan made in XXXX of XXXX refunded. I was told I would receive a refund sent to the original payment method within XXXX days. After XXXX days and no refund, I called again, and I was told that there is no estimated timeline for my refund and that I will most likely not receive it before the forgiveness application window in XXXX. I asked to speak to a supervisor to discuss the issue, and I was told that there was no one available for me to talk to. They will not give me any more information of than that I will likely not receive it for XXXX or more months.
|
| 05/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have tried numerous attempts to get my interest rate lowered. I have been paying 6 1/8 % since I had took out these loans. Only half of them were subsidized. In XXXX, I switched to a graduated payment plan. For past six or seven months, all of my payments have gone to interest, including the payment in XXXX which happened after the Covid-19 relief plans were announced. The federal government has made a tremendous amount of interest off my education. I am only allowed to deduct {$2500.00} per year in interest. I also never qualified for the lifetime learning credit or any education credits as my income was too low during my time in XXXX school. I want these issues addressed.
|
| 08/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I repaid my Student Loan to XXXX XXXX XXXX in XX/XX/XXXX. I then applied to get my refund because of the CARES Act in XXXX. My Student Loans were reopened and sent to EdFinancial. I never received my Student Loan Refunds but EdFinancial has reopened my accounts and reapplied my entire balance of {$14000.00}. In XXXX of XXXX I called EdFinancial asking about the status of my refund and if they can remove the remaining balance as I had never gotten the refund. I still have not gotten my refund nor did I get my balance cleared as of XX/XX/XXXX. Student Loan repayments are scheduled to continue in XXXX which will result in interest accruing on a loan that I have already paid off.
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I applied for the XXXX plan via the XXXX website in early XXXX. The XXXX website says my application has been processed by EdFinancial, but I have received no information regarding my application or its status by EdFinancial. I have called multiple times and left my number for a call back, but EdFinancial does not call back or pick up the phone. Their online chat feature is also unavailable. I am not the only person having this issue. It is unacceptable that we are expected to pay incorrect amounts of money to EdFinancial when they are unwilling to respond to any form of communication. I should not have to pay incorrect amounts solely because they will not answer the phone.
|
| 09/26/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX ) EDFinancial has inaccurately provided information to consumer credit bureaus ; My EDFinancial loans were transferred to another company in XX/XX/2023, yet EDFiancial is still reporting open accounts with a balance of over {$60000.00}. I no longer have an account with EDFinancial. My loans were transferred to another company and completely forgiven! My student loans balance is {$0.00}.
XXXX ) XXXX - I filed a dispute with XXXX. After XXXX days, XXXX responded that they resolved this dispute. But - the loans are still showing a balance of over {$60000.00}. XXXX did absolutely nothing to resolve this dispute. As a paying consumer for XXXX, I deserve better than this.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I am continually being called on the telephone by this agency over an alleged debt. I am requesting validation of this debt. These accounts have been reporting inaccurately. I wanted to dispute these accounts because of this and it was affecting my credit report. I am having problems with this unfair treatment. I am sure that I settled these accounts before because it were not mine. These accounts were taken care of with original creditor and promised me to update it out of my report. Therefore, these accounts are unverifiable. This is an error that you need to look up into, so please do your investigation on this and remove or delete these accounts from my credit report.
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been trying to pay my account balance for the last three weeks and although I have received a payment confirmation email every single time, the money has not been removed from the account, and I continue to receive emails from Edfinancial services stating that I have not paid my balance. When I log into my account and look at my transaction history, each day that I have paid, there is another transaction stating that the payment has been reversed. Edfinancial did not directly communicate this to me -- I had to log in and check. I don't think it is fair that I am being penalized because the office is not making the withdrawal I am repeatedly authorizing. Thank you.
|
| 10/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to get a refund for payments made during the covid forbearance. My refund has been processing for 30 days with no updates. I have {$320.00} coming to me in the form of a refund and received no confirmation email that this was processed. When I chat with someone, they keep telling me it's still being processed. This is becoming increasingly frustrating. I have no proof just by what agents tell me that they started the process, I have applied for the student loan forgiveness and want to make sure my refund is added back to the current balance of my loan, so it is paid in full. My loan company is Ed Financial, is there any way to get this process sped up?
|
| 11/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have requested a loan refund on XX/XX/2022 and was told that processing will take around 150 days. I requested for any confirmation that my refund will be processed however, they said there's no confirmation that they can give me. I called again in XX/XX/2022 and to get an update on my request and they said it is still going to take the 150 days from when I called on XX/XX/XXXX. No other information was given to me other than the fact that they said it might be refunded in XXXX.
No confirmation about my request, and the long processing time is unacceptable considering that other loan services have provided confirmation/refunds less than the 150 days processing time.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
We make payments to our daughters student loans through their website. In the past, it's gone smoothly. However, payments made on XX/XX/XXXX and XX/XX/XXXX, totaling {$3100.00}, have come out of our bank, but they ( EDFinancial ) shows no payments made on their end. They want us to wait 30 days ( THIRTY! ) for a response that they found/applied our payments. Phone hold times are hours long. On several occasions, we've been hung up on once the hold goes through. When we have gotten through their representatives are nice and apologetic. They don't provide a " case # '' in order for us to track progress. Other notes under our account show credits we haven't received yet.
|
| 04/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX You are in Direct Violation of The Fair Credit Reporting EDFINANCIAL SERVICES L has violated several of my rights!
15 U.S.C 1681 section 602 A. Clearly states that I have right to my privacy.
15 U.S.C 1681 section 608 A. Section 2, it also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open- end consumer credit plan as late for any purpose.
Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a direct student loan held by Edfinancial with a remaining balance of {$9900.00}. On XX/XX/XXXX and on XX/XX/XXXX I requested a timely refund for payments made on the account since XX/XX/XXXX, in the amount of {$9200.00}, as allowed by the Dept of Education. This request was clearly made in the hope of being able to make a request of my full eligible amount of student loan cancellation as outlined by the Biden administration. Edfinancial has responded with saying they will at earliest be able to process the refund and have that reflected in my loan balance in at earliest 150 business days, which is an unreasonable timeline compared to other loan servicers.
|
| 07/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
My loans were rehabilitated into a XXXX XXXX XXXX Loan over 10 years ago. I was told at that time that my loans would be eligible for discharge and/or forgiveness. I was granted a Total and XXXX XXXX XXXX approximately XXXX years ago, but my loans were never discharged from the Consolidation Loan. The other party on the loan has been working in a low-income, PSLFXXXX XXXX for over 10 years and should have had her portion forgiven under Public Service Loan Forgiveness XXXX but she has repeatedly been denied. Every time I have inquired about the XXXX XXXX and the PSLF rejections, no one seems able to explain why any of this is happening or how to fix the problems.
|
| 12/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Payments were made on the account for {$1500.00} on XX/XX/ and {$1900.00} on XX/XX/. I received payment confirmation notices from Edfinancial for both payments. However, my account balance has not been adjusted online to reflect these payments. Additionally, neither payment was deducted from my checking account. As a result, additional interest has been accruing on my student loans. I have also received a 30 day delinquency notice from Edfinancial on XXXX.
I contacted Edfinancial about this, they escalated it to their finance department but have not been able to resolve it. I am concerned about accruing additional interest as well as the threat of delinquency.
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
When I login to my account I recieve the error message, " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist you. '' I have tried contacting them by phone, email and have not been able to get through. I have waited on hold for 2 hours or more on multiple occasions. I have requested call backs and have not received them. I am unable to set up auto pay or determine when my first payment is due. I am worried I will miss a payment and be penalized. I am also worried I will accrue unnecessary interest and have a delay to my loan forgiveness.
My loans are still showing on myfedstudent aid.
Thanks, XXXX
|
| 11/20/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The accounts that are below have not been late. The information reported is incorrect.
You 've paid off 100 % of your student loan amount.
I have attached document Balance {$0.00} Highest Balance {$4200.00} Monthly payment {$0.00} Opened XX/XX/XXXX ( 10 yrs, 5 mos ) Term months Payment History Youve made 94 % of payments for this account on time.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX Last payment -- Current Payment Status Current Worst Payment Status No Info Account Details Account status Closed Type Education Loan Responsibility Individual Remarks -- Times 30/60/90 days late XX/XX/XXXX Closed
|
| 11/02/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Ed Finacial allowed community college of XXXX XXXX XXXX XXXX XXXX, XXXX, PA XXXX XXXX Use my SSN number and then send a check I mailed to Us department of education for Fraudulent Loans.
I have a XXXX XXXX XXXX and I didnt authorize XXXX staff to assault me when I went to talk to security in front of XXXX police officers.
I didnt attend XXXX XXXX XXXX XXXX XXXX XXXX fraudulently has been going on for years for non credit courses being billed through XXXX XXXX grants.
I was unemployed and Ed financial took all my unemployment benefits and applied them to loans {$30000.00} cash they deducted from my XXXX XXXX XXXX XXXX XXXX now XXXX XXXXXXXX XXXX accounts.
|
| 09/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have tried multiple times to reach EdFinancial and have requested at least two callbacks, one of them over a week ago. Based on the stated wait time they should have already called me back. I have spoken to a representative at the federal government who confirmed that I had submitted my SAVE application but the EdFinancial website still says I owe {$2500.00} in XXXX. That is also earlier than the grace period should have ended since I just graduated from law school, and my SAVE payment is supposed to be {$0.00} based on my tax statement from last year. I actually had a really good experience calling the government line but EdFinancial is impossible to reach.
|
| 05/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Edfinancial transferred my loans to their new system, which required registration for a new account. My loans were still being serviced by Edfinancial under this new system. After registering, my loans reflected different, higher balances than what were previously shown on their old system. I contacted customer support who said they can only put in a request to investigate the issue and won't give me a timeline of when that will be completed. It has been frustrating dealing with this company, as I've previously filed complaints for them recently where the misplaced funds from payments I made towards my loans, as well as issues registering for their new system.
|
| 10/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
How is ED Financial still responsible for all of these student loans when they can not manage any of it?
My loans no longer show in their system but show everywhere else as belonging to them.
Previous payments have been made and accepted, but also do not show in their system.
Multiple attempts to contact and resolve go nowhere.
No one responds to the multiple emails sent. Calls state a wait time of several hundred minutes and disconnect. There is a recording stating to push 1 to get a call back at your place in line but does nothing if you press 1.
Attempts to use the online chat feature supply a link to a page that says the chat is not available.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund on XX/XX/2022 for a fully-paid student loan account and have not had my account balanced updated or the refund processed yet. There is only a single payment for the entire account so I expected the process to be fairly fast. Zero communication has been given to me through email notification or phone call, which is unacceptable because it does not let me know if the request has gone through properly. This leads me to assume there was some incompetence with the handling of the refund request and want the issue corrected. The refund is for payments during the COVID forbearance period and I need this issue to be handled in a timely manner.
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On Saturday XX/XX/XXXX I called Ed financial to get a refund on the payments that were made since XXXX of XXXX. I spoke with a customer service representative and did not have a problem processing my request. I was told there was no email notification for my request and the process could take up to 6 months? I am not sure why the process is taking so long, and there is no type of communication for the request process. A few days later I had emailed Ed Financial to get an update on my request to ensure it was being processed and I still have not heard anything back. The communication has been very poor, and there is no system in place to track the progress.
|
| 05/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
I had called them back in XXXX. They stated I was to pay XXXX or more a month. I filed for forbearance forgiveness. Sent them my information on what I made. I am retired and My Monthly payments isnt no where the amount!
They wanted me to fill out forms and send all my information to them.
I had talked to them numerous times and one would tell me I would be good with no payments and them someone would call me and state I owed them over XXXX and they denied me. They keep on harassing me on the phone. I have paid Ed Financial for many years and when Covid-19 came. I couldnt my pay was reduced cause of XXXX. Please help me. They are calling me every day!!!!!
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was unemployed starting XX/XX/ and immediately submitted an unemployment deferment request. I didn't hear from the Loan Servicer whatsoever about the status of my deferment request. I submitted another unemployment deferment request on XX/XX/ and to this day, I still haven't hear anything from this Loan Servicer. I called them XX/XX/, and they have no record of my first submission and was told to wait for my second deferment to process. They are refusing to review and approve my unemployment deferment request while months of payments are mounting and late. They are illegally holding my account XXXX to hurt my credit and accrue interest on late payments.
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
To XXXX : I made a request for a partial refund of my federal student loan to my loan servicer ( EdFinancial Services ) on XX/XX/2022. I later called Edfinancial services on XX/XX/2022, to inquire about the status of the refund. Unfortunately, Edfinancial Services could not provide a timeline of when my refund ( {$4100.00} ) will be processed or approved. The government strongly urges qualifying applicants to complete the XXXX XXXX loan XXXX XXXX application by XX/XX/XXXX. The company 's failure to provide a timeline prevents me from proceeding with the application which is needed for the forgiveness to be applied to the updated loan balance.
Thank you.
|
| 07/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I pay an overage of about {$27.00} per month, I have asked that the overage be applied to principal. Edfinancial uses XXXX that allows me to designate the additional principal payment. However, Edfianncial continues to apply payment to future payments. This is costing me additional interests every month. I have filed a complaint in the past and nothing was resolved. They continue to refuse the apply the additional payment to principal because it is a manual process for them? The additional cost in interested is effecting my financial and my ability to pay the loan off faster, ultimately making EdFinancial more money. My prior complaint id wasXXXX XX/XX/19
|
| 02/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In regards to the refunds we are entitled to for payments made during the pandemic period. Ive requested a refund and have been told no timeline would be given. Ive made several attempts to get update and have always been told no updates were available other than the request has been submitted and approved but no timeline on when to expect a refund. I have received a small portion of my request and was told that was from the original loan servicer but my request from my current servicer EdFinancial has no timeline. My original request was sent XXXX XXXX I would like to have this issue resolved and I feel like EdFinancial is just giving me the run around.
|
| 09/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called EdFinancials customer service line on XX/XX/XXXX to ask for a refund to be processed of the payments ive made since XX/XX/XXXX. They had told me they submitted the request, but I did not get any form of verification or notification that the request had been made. I spoke with others who have dealt with EdFinancial, particularly with refund requests, and they explained that its taken them several weeks to months to get the refund while other Student Loan Companies are returning the refunds within two weeks. They suggested I inquire with the CFPB to ensure the refund request has been submitted.
The amount requested to be refunded was ~ {$540.00}
|
| 11/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
My student loans have been discharged under sweet v. cardona. My loans should be in administrative forbearance until the discharge is complete. EDFinancial has taken them off of forbearance and has a payment due in XXXX. I have called the federal student aid and EDFinancial. Federal student aid says they sent the information to EDFinancial. EDFinancial says they have the information. However, they have not placed my account into forbearance. I understand that the discharge takes time. Im fine with that. But I should have no payments. Im worried that Im going to run into even more problems with getting my refund from the discharge with how this has gone.
|
| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I have been trying to contact ED Financial for the entirety of XXXX and XX/XX/2023. The phone lines are constantly busy. On several occasions I have called exactly at XXXX AM, when the phone lines open, been told that the wait time is 10 minutes, and stuck in the queue for hours until I eventually give up and hang up. The call back option also does not work. I have been placed in the call back queue several times and have never been called back. I have sent several emails and no one responds. I am just trying to get my payments lowered. The website is difficult to navigate, and I have questions and I cant even get anybody from ED financial to respond!!!
|
| 10/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have a loan with EDFINANCIAL I have always made my payments on time. For some reason, I realized that there were 90 and 120 days late payments on my credit report. I have read enough to understand my rights. The 3 Credit Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. Please update the late payments from these accounts. Below are the following accounts with erroneous information and need to fix immediately 1. EDFINANCIAL XXXX Opened XX/XX/XXXX Balance {$56000.00} ; 2. EDFINANCIAL XXXX Opened XX/XX/XXXX XXXX {$25000.00} ; 3. EDFINANCIAL XXXX Opened XX/XX/XXXX Balance {$69000.00} ;
|
| 01/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 10/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that EDFINANCIAL has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Back in XXXX I had called EdFinancial to inquire about an income driven repayment plan. On XX/XX/XXXX, I called and they told me my request was going to be processed within 26 days. I checked my account on XX/XX/23 and I saw that I was still in the standard repayment plan. My process was never processed. I submitted another request on XX/XX/23, and I am hoping to get this resolved before XX/XX/23 as that is when I have to start paying my loans back. I cant afford to pay $ XXXX for my loans. Additionally, approximately 2 weeks ago I called around XXXX and left my number so they can call me back. The wait time was 5 hours and I never got a call back!
|
| 09/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In late XXXX I sent in my form online for mandatory forbearance as I am currently a XXXX XXXX. I was told id hear back in XXXX business days. I never heard back. I then called on XXXX separate occasions and the wait time on the phone was over XXXX hours. I left my number for a call back but I never got a call. I then sent an email explaining the situation and was told Id hear back in XXXX business days. I still have no heard back. My loan provider is Edfinancial. My loan payments are due on XX/XX/XXXX and there is NO WAY I can afford to pay them now which is why I need this figured out. Please help me because I literally cant afford this right now.
|
| 10/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am having problems with receiving my refunds on payments made during the payment pause since XX/XX/XXXX. Under law I am entitled to receive any payments I made back. I never received confirmation email, and when I called back they said the request was never made. I requested once again and still never received a confirmation email. Their website does not show any change on my account as well. I made the following payments to EdFinancial : XX/XX/XXXX {$330.00} XX/XX/XXXX {$230.00} XX/XX/XXXX {$220.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$580.00} XX/XX/XXXX {$1200.00} XX/XX/XXXX {$890.00} XX/XX/XXXX {$800.00} XX/XX/XXXX {$400.00} Total : {$4800.00}
|
| 11/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
My school got XXXX down n I am fighting to prove that I am being used for money purposes and for con artists to use me to gain in life and am not able stop having a debt n having collectors after me n my kids too. And also the whole schism was to only get my money n loans then the federal government said that they shut the school down so it looks like the FBI is one responsible for stealing my loans n its close to XXXX XXXX in how much I got ta pay back n I need this to end Im being abused n treated like Im nuts so could you plz help me n contact me at XXXX to discuss further options now thank you XXXX XXXX XXXX or XXXX XXXX XXXX XXXX, Wa XXXX
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My federal student loan servicer is EdFinancial, and for the past few payments I've submitted, specifically ones on XX/XX/23 and XX/XX/23, they've somehow " received '' less than what my payment confirmation and bank statements show. For example, I paid {$400.00} for my XX/XX/23 payment, yet they only received {$250.00}, and I paid {$4500.00} for my XX/XX/23 payment and they only received {$4400.00}. Furthermore, after calling about this, they were slow to set up and ticket and didn't have an explanation for why it is occurring. Additionally, I've called about this issue numerous times, and have yet to receive any sort of resolution about it.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I made a payment of {$2000.00} towards my federal student loans.
On XX/XX/XXXX I called my loan provider, EdFinancial Services, and requested a refund for the {$2000.00} paid on XX/XX/XXXX. EdFinancial said they put in a request for the refund. I did not receive any confirmation via email or mail.
On XX/XX/XXXX I called EdFinancial and asked about the request for the refund as it has not showed up in my account yet, and the representative said that it was still processing. I asked how long the processing will take and received no answer. I again received no confirmation that any conversation with EdFinancial even took place.
|
| 09/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a refund request with EDfinancial. I received no confirmation via email ( no refund information is posted on my account ) and have had to call to get updates. I am now told this refund process can take up to six months, and I could potentially miss the window to have some of the loans that will be put back on my account forgiven.
For a student these are large sums of cash and I was hoping I could call and expedite the refund process. EDfinancial says refunds are at the discretion of the Dept of Education. After doing research it seems the only hope I have is to daily hound EDfinancial to make sure they stay on top of the refund.
|
| 08/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Edfinancial has been giving me the run around regarding my student loans. On XX/XX/22, I requested that my any payment made during the pandemic be returned to me. They sent an email saying " Refunds typically take approximately 60 business days from the date of payment and will be returned to the account the payment was originally made from. '' Since then, it's been 76 business days and I haven't seen a dime. I reached out again and said that the request was never made on my account when it clearly was. They said that it will take 90 more business days.
I just feel like I'm falling through the cracks and they have my money in their pockets.
|
| 10/25/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, I have student loans with EdFinancial totaling {$25000.00}.
I owed {$25000.00} as of XX/XX/XXXXXXXX when my first payment was due. I paid this in full, but EdFinancial reversed my payment. Now I owe approximately {$100.00} more.
I spoke with them on the phone, today, XX/XX/XXXX with no help. They said that would give me a call but have not reached yet and said that the interest could not be reversed.
I already spoke with the bank and they said that EdFinancial never even attempted to take the money out. I definitely entered the account number correctly when I made the payment and did receive a payment confirmation.
XXXX XXXX
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I would like to speak with a representative from EdFinancial Services because I have questions regarding my interest and the new Income-Driven-Repayment plan I just enrolled in. I was unable to find an answer online. I tried to call their number and it said the wait time was XXXX minutes. I then tried the chat feature but that was automated, so I was unable to find my answer there. I'm still " waiting for a callback '', but on the phone they said I would receive a call after XXXX XXXX, and according to their hours listed, they're not even open that late. I will try again XXXX if I don't hear anything, but it is impossible to reach someone!
|
| 06/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On or around XXXX XXXX I have requested an original instrument of indebtedness from ED FINANCIAL in regards to transfer of promissory note which is already credited upon submission of application. This company has sent in a inaccurate copy of application the parent name listed in parent/guardian line has listed my younger sibling on the line. When I called from the telephone listed from XXXX the line was out of service. Please provide all parties name and assignee of information. I have not directly given this company any authorization without my consent in transfer of any electronic tenders. Please provide all original documents NO COPIES.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Called EdFinancial on XX/XX/2022 to request a refund per the CARES Act. I provided all the requested information. The customer service representative stated that a request was processed and I should see my balance change and a refund in 6-12 weeks. She stated she could not provide confirmation of the request when I asked multiple times.
Via Chat XX/XX/2022, I asked for confirmation of the request and was told they could not provide confirmation. My account balance has not been updated and I have not received a refund.
Called EdFinancial on XX/XX/2022 and was hung up on when I requested verification that my refund request was submitted.
|
| 11/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been trying to enroll into XXXX XX/XX/XXXX, I have tried over 20 times and have emails that my request is being processed. I have called Edfinancial over 8 times to attempt to resolve this but they were unable to help me. I've called the bank to ensure the issue is not from their end, the bank assures me that no communication has been received from Edfinancial. I've even tried three different bank accounts but no luck.
With the autopay, the interest on my loans which are over $ XXXX would be less by XXXX XXXX, so I have been paying an additional XXXX XXXX every month because I am unable to enroll into autopay despite many trials.
|
| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial is scheduled to take my student loan out of my account on the XXXX of every month. Their auto payment software malfunctioned and now their website claims : " We are currently experiencing extremely high call volume and longer-than-normal wait times. For faster service, please visit Studentaid.gov to see your student loan repayment options and how to apply for a lower monthly payment. '' Because of the extreme volume, no calls can get through and you are left in an endless queue. I am worried because I will be punished for late payment when the issue was caused by their own lack of competence. Edfinancial has yet to contact me.
|
| 10/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I have called many many times to find out what I needed to do about the loan I cosigned for my daughter. I am XXXX, I live on XXXX and do not work. I will never work for the rest of my short life. I receive 100 % SSXXXX. I do not drive and Im on so much medication someone had to help type this. I have called there office 8 to 10 times each time they tell me they will mail me out my paperwork, but I never get an mail. All they do is transfer me to another dept and I was told a form will be sent to me I never got anything from Ed financial this is causing many issues with my credit. I have also written to them a few times with no response.
|
| 11/17/2022 |
No |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Once more, I, XXXX XXXX, am submitting this CFPB complaint to contest the data you allegedly have on my credit file. I fell victim to identity theft once more, and I never authorized the charges and transactions with your company. I'm asking you to delete the information in my credit file that you are currently reporting in accordance with the Fair Credit Reporting Act. I don't think I ever signed a contract, and your blatant disregard for federal law is a breach of my legal rights as a consumer. Please get rid of the account that is included on my credit report, as I beg you.
EDFINANCIAL XXXX XXXX XXXX EDFINANCIAL XXXX XXXXXXXX {$0.00}
|
| 09/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have an open request with EdFinancial Services to provide the contractual terms of my student loans with the interest rates set at the time of opening the loans ( XX/XX/2023 ). All of my loans are Federal Subsidized and Unsubsidized loans with set interests rates. 71 % of my loans have interests rates higher than before ( XXXX % points ). It is alarming that something as simple as a loan transfer would result in this many mistakes that can have significant and incorrect burden placed on the borrower. I would normally wait for resolution, but this very alarming for consumers. I will also contact my XXXX if this is not resolved swiftly.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Working with EdFinancial on getting my student loan payments refunded.
XXXX I placed a loan refund request for XXXX, or my full balance paid during the pandemic payment pause. Received verbal confirmation of the XXXX amount.
XX/XX/XXXX, I had called again to re-confirm. Verbal confirmation again of the balance.
XX/XX/XXXX, only XXXX of the balance had been reinstated onto my Edfinancial account.
XX/XX/XXXX, I called edfinancial again to check in. I found out that the initial request on XXXX was only placed for 2 payments totaling XXXX. A second request was placed on XX/XX/XXXX for the remaining balance after my call on the XXXX.
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I signed up to repay my loans on https : //myaccount.edfinancial.com/AccountSummary and linked my bank account, setup auto pay and paid off XXXX my loans in full.
Unfortunately all of my loans keep getting refunded and I have contacted my bank and they said they never received any payment requests. So the loan provider not only did not accept my payments and they keep reversing the payment but XXXX claims that the provider never even sent a request despite having the correct routing number and account number.
I have called both parties and need assistance with this as now I have missed payments on my credit history. Please help me
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I need to change the type of my repayment plan I sent an email to the servicer with the request as directed by the website. Received an email back that I need to use the repayment tool and email them back stating the estimated amount of that payment and that I agree to that amount and terms. I did that and have not had a response since. I've been continuing to email probably 10+ requests with no answer. Repayments are about to start and my plan has not been changed. I tried to call but there is always a 4hr wait period for customer service. I have asked to be put on an extended fixed repayment plan with estimate if {$160.00} a month.
|
| 08/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On or about XXXX, XXXX ; I Consolidated a Private Student Loan from EDFINANCIAL to a Federal Student Loan/Dept of Education Loan Serviced by XXXX.
Since this time, i have been trying to get this transferred loan off of my credit report. I have written letters to EDFINANCIAL, have filed complaints and have done everything that I can think of to get this loan removed. As of today, This Student loan Is Still Showing as Open with a balance of {$22000.00}, Dept of EdXXXX XXXX XXXX is also showing with a balance of {$22000.00} ; which means that this loan is showing on All Three Credit Reporting Agencies as TWO Open Loans instead of ONE.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial Services has been transitioning into their new system. I made a payment to pay off three loans in XXXX. There was no issue with the payment or it being applied to my account. Now that payments are set to be due in XXXX, there is no online payment functionality to be found. My account keeps showing a XXXX dollar balance even though I have multiple loans accruing interest at this point. I can't make a payment at all. I have tried contacting the company through phone lines, but never get through. I have sent an email from their site. I have tried using their chatbots to get ahold of someone. This is completely unacceptable.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Payment to student loan submitted on XX/XX/XXXX, and scheduled for withdrawal from my bank on my payment due date of XX/XX/XXXX is recorded as past due on my XXXX statement. It was withdrawn from my bank, I do not know why EdFinancial would show it past due.
Secondly, my XXXX statement ( which is the only statement I can access now -- despite my loan history going back to XXXX ), is showing the interest rate on my loans as variable. All of my loans are Federal loans going back to origination dates of XXXX and should have FIXED rates.
I have attached the XX/XX/XXXX statement showing both the payment error and the interest rates.
|
| 09/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Loan servicer EdFinancial is engaging in fraudulent activities, misrepresenting information, and not disclosing information regarding the repayment process for loans for borrowers with active Borrower 's Defense cases. EdFinancial is purposely misleading borrower 's in order to pro-long the period in which interest will accrue on the loans they are servicing.
See attachment for full explanation of issue explained to FSA Ombudsman.
CFPB complaint was previously filed earlier this month, this complaint includes substantially more background.
Complaints also submitted to XXXX, OIG, and MA Attorney General Student Loan Ombudsman.
|
| 08/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I currently have student loans with EdFinancial. They erroneously reported to the National Student Loan Database that I am in student loan default. This was reported to my schools financial aid department and now I am unable to get student loans and it has negatively affected my credit. EdFinancial admitted this was an error on their end and that they would send a letter to the NSLD and the financial aid department within 7 business days. This did not happen and they are now stating it will be 40 business days before they can draft a letter stating this is an error on their end. This is negatively impacting my life in every aspect.
|
| 09/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My XXXX credit report erroneously reports student loan accounts as open/never late with a balance, despite the accounts being closed. Both XXXX and XXXX have reported the accounts as closed. I have disputed the accounts and provided XXXX with notices from the student loand company that the accoutns are closed, however, XXXX continues to erroneously report the accounts. I have also contacted the student loan provider ( EdFinancial ) who is unhelpful, and simply repeats that I must deadl with XXXX directly.
I have previously filed a complaint with the CFPB but following the companies responses, the CFPB simply closed the complaint.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
We have a XXXX loan we need lower payment on. Weve tried on line but need to speak with Edfinancial representative to get some some questions answered. We called XXXX approximately XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX THE VOICE MAIL RECORDING CUTS OUT AT LEAST XXXX XXXX XXXX times before it recycles to finally understand what number you have to push. The XXXX call had a waiting time of XXXX minutes and the XXXX call has a waiting time of XXXX minutes. We had not received a call from our XXXX call as of XXXX. You should call the Edfinancial phone # XXXX XXXX and listen to the ridiculous answering mach voicemail recording.
|
| 09/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
XX/XX/23 I requested a call back from my student loan servicer EdFinancial. I got a call back from a representative XXXX and I advised that I wanted to get on the SAVE plan. She tried to steer me away and get me on the standard plan instead. She then put me on hold after verifying my income and dependents and then confirmed that I was eligible for the SAVE plan with {$0.00} payment. She said she processed it and I would be on the SAVE plan with {$0.00} payment. However, my account still shows in on the IBR payment plan with {$420.00} payment. I would like to have my student loans on the SAVE plan with {$0.00} payment as discussed.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called on XX/XX/XXXX to request a refund of payments made since XX/XX/XXXX under the CARES Act and the rep said she would submit the request. However, there is no confirmation given and the timeline to reinstate my loans and to get the refund varies significantly to other servicers. In addition, I called back on XX/XX/XXXX to ensure my request was submitted and this rep said a complete different timeline and is no sort of confirmation available. I am essentially in the dark on whether or not these payments will get refunded to me and when. There is a lack of standardization and transparency regarding getting payments refunded.
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Ed Financial cashed a check for {$7400.00} from my XXXX plan on XX/XX/XXXX. This money was never applied to my loan. I have a copy of the cashed check by their institution. In the last 40 days and several calls to customer service, ( dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, XX/XX/XXXX ) the only answer I receive is that they dont know where the money is. Customer service clerk is XXXX and XXXX XXXX ) I will need to provide proof at the end of the year taxes that this money was applied to Education and that loan was payed. Ed Financial is offering no assistance and simply states they dont know where the money is.
|
| 01/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loans were forgiven by the federal government with a balance of {$0.00} My student loan provider was edfinancial. on XXXX it was transferred to a new service provider XXXX My balance at edfinacial on my credit report for currently shows 2balances on 2 accounts {$140000.00} and {$27000.00}. They need to be {$0.00} and closed.
My XXXX account is closed and shows a {$0.00} balance on my credit report.
I have contacted edfinancial and filed a dispute with XXXX Edfinancial tells me to contact XXXX and wont update my credit report. XXXX won't update the balance to {$0.00} and close.
Account with edfinaincial is XXXX
|
| 10/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called on XXXX to request a refund of my payments made during the COVID pause. I had requested information be sent to me after the call. No information was sent to me.
The agent processed the refund request for {$4100.00} and stated it would be re-added to my account in a few weeks, " by XXXX. '' I received no confirmation on the refund process being initiated or in progress.
I waited until today, XX/XX/21 and called again.
The agent I spoke with stated my refund was being processed, but that there is no timeline. This information conflicts with my previous interaction.
There has been no amount change to my balance.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called in the first week of XXXX to get my name changed back ( for some reason it reverted back to my maiden name when they switched systems ) and to see if the refund for overpayment was going to be sent back to me. I was informed that the checks were sent back to incorrect address. I was in the process of moving when the checks were sent and sent in the correct address as soon as I was settled in. I was told that day to allow 7 - 10 business days for the finance department to get them sent back out. I called again XX/XX/XXXX and was told that there was not timeline and the agent was not sure why I was told that timeline.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
With the student loan forgiveness going into effect, ed financial is stating that they need 170 days to process. We were told by the government that we can easily request a refund for our loans. The loan servicer is stating they did not get any information regarding loans and that they are backed up. They are giving false information and know how to proceed with the loans and are not doing so. I will lose out on loan forgiveness. I requested a refund on XX/XX/XXXX and have not received any confirmation of a refund or anything.
I need my refund for dates XX/XX/XXXX - XXXX $ XX/XX/XXXX - XXXX $ XX/XX/XXXX - XXXX $ XX/XX/XXXX
|
| 07/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX ( XXXX XXXX VETERAN, XXXX XXXX XXXX. ) XXXX ACCOUNT # : XXXX PREVIOUSLY AWARDED DISCHARGE ; CORPORATION CATOGARIZED AS TRANSFER AND ASSUMED LOAN ; 1996 CASE INVOLVING SAME TRANSACTION RESULTED IN SEVERAL PERSONS VEING CONVICTED AND SENTENCED -- -- XXXX XXXX XXXX XXXX XXXX XXXX INSIDE PRISON -- CASE NOT PENDING; SAME TRANSACTION SAME PERSONS ADJUDICATED.
XXXX APPLICATION SUBMITTED TO XXXX XXXX, XXXX, DEPARTMENT OF EDUCATION XXXX ACCOUNT # XXXX ...
Criminal possession/redemption of land deed and plattt ; not excluding US AND FOREIGN CURRENCIES WHICH RESULTED IN FALSE FINANCIAL AND CORPORATE SECURITIES.
|
| 03/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
In 2010, my student loans were being transferred to another lender.
During the transition time, apparently the previous lender reported me late because I was making payments to the new lender and not Ed Financial.
I have tried to correct this several times on my credit to no success. They keep reporting me as a " paid collection '' and a derogatory status on all XXXX credit bureaus. This information is incorrect. The loan was transferred to XXXX XXXX and has and continues to be paid on time. This is ruining my perfect credit score and is harming me.
I ask that Ed Financial report this as Paid in Good Standing and closed.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is telling borrowers that refund requests will take up to 300 business days, not including weekends or holidays. One representative stated that 2,000 requests have been sitting since XXXX. There are screenshots with proof of this on XXXX. Other servicers are completing requests in anywhere from 1-6 weeks. When asked, they have no valid excuse to provide for this situation. This is completely unacceptable and shady on their part. Many of us feel they are trying to mislead or dupe us, just as they had regarding XXXX.
I called and received this information from customer service on XX/XX/2022, as have many others.
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Ed Financial and XXXX are refusing to process my IDR applications and it is impossible to speak with anyone or communicate with anyone at either organization.
XXXX improperly denied my application as being " too soon for recertification '' although I am requesting a different IDR plan and that was made clear in the application.
Ed financial is requesting evidence already provided and not processing the application in good faith.
Both companies are not operating in good faith, and their fraudulent business practices seek to have them paid for more money than what is owed under the IDR plan for which I am eligible.
|
| 04/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Servicemember |
|
I have been on XXXX military XXXX since XXXX XXXX and I have been paying back my student loan since XXXX XXXX. I clearly obtained the debt prior to enlisting in the XXXX.
The Edfinancial representative claims my loan was consolidated in XXXX so I am not eligible for interest reduction relief. The date of my loan origin is now XXXX which makes it seems as if the debt occurred after I enlisted.
My student loan debt clearly originated prior to my enlistment ; regardless of when the lender decided to consolidate.
Who can be of assistance in regards to this issue.
Thank you.
XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I contacted EdFinancial on XX/XX/XXXX requesting a refund of my payments during Covid under the cares act. On XX/XX/XXXX I received email confirmation of this request, and was informed it may take up to 150 days to process my refund. I also received a document stating my request which said I would be refunded within 45-60 days. I have called multiple times and they have no updates available on my refund. I need to apply for loan forgiveness as soon as possible to avoid interest accruing, but am uncomfortable doing so until I receive my refund payment. It has now been XXXX weeks and I still have no updates or refund.
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called and asked to be refunded {$10000.00} in payments made during the payment pause. Despite there being a balance now on my account due to the refund request, they have yet to send me the money. They are not even providing a timeline. They clearly have proof that I made payments in excess of {$10000.00} during the payment pause, so I am unclear why the money can not be sent back immediately. Also despite requesting a refund for {$10000.00}, they only processed {$9900.00}. I realize it's a small difference, but I requested {$10000.00} and I paid more than {$10000.00}. I attached two of the largest payments made.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a refund for student loan payments made since XX/XX/XXXX. I called Edfinancial on XX/XX/XXXX to request this. It took roughly 4 hours to speak with anyone.
Edfinancial was able to put through my loan request but told me it would take up to 180 days. The total amount I should be receiving is around {$4700.00}. This is a full half year to receive this refund. I am eligible for loan forgiveness and without the refund being processed prior to XXXX, the money from this refund will not be forgiven. 6 months is an incredibly long time to process this and my loan balance needs to be adjusted sooner than that.
|
| 06/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
It has been drawn out into the open that you are not hindering records when I sent a copy of the FTC report. Since it is a necessity by regulation 605b of the FCRA I'm sending this Complaint to assist with laying out a lawful response. In the event that you decide to not obstruct the accompanying things recorded beneath which are answering erroneously because of fraud, I will hand my archives over to my lawyer to begin a legitimate activity. It's my goal to not seek after any legitimate activity so if it's not too much trouble, comply with the law.
EDFINANCIAL XXXX Balance {$0.00} EDFINANCIAL XXXX Balance {$0.00}
|
| 06/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I was kicked out of school, because of false allegations. All I received was a email from the school without stating I was dismissed. There was no investigation or evidence presented. Then they canceled my email, I was not able to contact anyone. This was done within two semester of me obtaining my XXXX degree. These credits are non transferable there for forcing me to obtain new funding as I would have to start my academic journey for a second time.
XXXX XXXX was also on the verge of closing their XXXX campus which brought them pressure to downsize, I believe this was the main cause for my wrongful termination.
|
| 10/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested a refund for {$1900.00} on XX/XX/22. They took my email and said they would process the request, and gave me no additional information. I called them back again on XX/XX/22 to request an update and they said it still was waiting to be processed. They refused to give me a timeline of when I could expect to have the money back, and said that they couldnt send any email updates or documentation. I am trying to plan this refund for my student loan forgiveness and its impossible to do so when they wont to give the refund or even a timeline, and it is weird that they wont even give proof of the refund request.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have made the following payments and keep getting reversed for no reason despite having sufficient money in bank account. I tried calling and the average time is about XXXX hours. Its is very difficult to get in contact because they do not respond to emails. I am now in delinquency because of this.
XX/XX/2023 Payment Reversal {$250.00} Show more information XX/XX/2023 Payment - {$250.00} Show more information XX/XX/2023 Payment Reversal {$250.00} Show more information XX/XX/2023 Payment - {$250.00} Show more information XX/XX/2023 Payment Reversal {$150.00} Show more information XX/XX/2023 Payment - {$150.00}
|
| 09/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
My husband has student loans he obtained with the help of an aunt. We are currently getting divorced. They have my cell phone number and refuse to stop calling me. I spoke with them on the phone repeatedly and told them to stop calling my phone number. I asked them to update it to his number, which they already had. They refused to remove my number from their database. I told them in no uncertain terms, I did not want to be contacted again via phone about this matter. It 's not my debt, the person they are looking for is not at my number, and I do not want the calls. They point-blank refused to remove the number.
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My loan servicer was switched without anybody reaching out. My first loan payment was supposed to be in XXXX and all month I have been trying to make that payment but both ED financial and XXXX both show that I have a XXXX $ balance. I have received no information about anything. I have tried calling and can not get on the phone with anybody due to very very long wait times. I know there is payments to be paid and it is very stressful not being able to pay them on their right times. I hope that I am not going to be flagged or disciplined for a " late '' payment when in reality there is no way for me to make one.
|
| 08/14/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My Account with Edfinancial was paid off on XX/XX/2023. As of today 's date, XX/XX/2023, Edfinancial is refusing to report my loan status as PAID. Approximately {$11000.00} in XXXX XXXX has been paid, and they are still showing up on my credit report. I have contacted XXXX various times to let them know that they have not correctly reported my information to the Credit Bureau. They are refusing to give me additional information or cooperate with reporting my information properly. I have proof and documentation in writing with a mailed letter stating that all loans are paid, but this is as much as I have gotten.
|
| 08/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have XXXX loan aunts with XXXX XXXX XXXX ( XXXX XXXX ) XXXX. XXXX {$12000.00}, loan date open XX/XX/2003 XXXX. XXXX {$11000.00}, loan date open XX/XX/2003 XXXX XXXX XXXX erroneously shows XXXX loans/it lists each loan XXXX thus incrading he total XXXX that I reportedly owe.
XXXX. XXXX {$12000.00}, loan date open XX/XX/2003 XXXX. XXXX {$11000.00}, loan date open XX/XX/2003 XXXX. XXXX {$12000.00}, loan date open XX/XX/2003 XXXX. XXXX {$11000.00}, loan date open XX/XX/2003 I have filed several disputes with XXXX as well as poke to them on the phone where they acknowledged the error but have never corrected it.
|
| 06/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I requested a refund on payments made to my student loan servicer EdFinancial during the COVID pandemic. My loan balance has since went up by XXXX. I have reached out several times requesting a timeframe for refund and everyone is telling me XXXX to a year. They wont even provide me with proof I requested refunds despite the balance going up. If the balance of the loan has gone up then I should have received my money. I am worried about interest accruing for money I don't even have on hand.
I would like to receive the refund the way the payments were made ie into the checking account linked to my EdFinancial.
|
| 06/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
The school cited multiple reasons for closing, includingincluding declining numbers of cosmetology students nationwide and a growing negative characterization of for-profit education.
received notification on Wednesday evening, XX/XX/2016, that XXXX XXXX XXXX was permanently closing its doors at all XXXX campuses.
XXXX loans were taken out from XXXX and they are now called EdFinacial Servicee and U.S. department of Education.
Contacted all 3 services providers and department about the matter also contacted all 3 credit bureau 's and this matter.
Nothing has been resolved as far as to removing this account.
|
| 10/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, I'm writing this to complain about my loan service provider Edfinancial services. I called on XX/XX/2022 to submit refund request for my student loan payment. The representative told me verbally that request has been submitted however there was no written confirmation. EdFinancial is giving ranges months to a year while other service providers are processing within 4-6 weeks and sometimes within 2 weeks. The wait time is too long and unacceptable.
As of XX/XX/2022, it looks like my loan balance has been adjusted on my account but my payments have not been refunded.
I'd like my refund please.
Thanks,
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Starting XX/XX/2023 to current date XXXX XX/XX/2023, I am unable to log into the website to pay my student loans. I get an error saying they have no record of my loan but all my student loans are through them ( EDFinancial ). I've attempted multiple phone calls with over 3 hour wait times and attempted call backs but never received. As of now, EDFinancial is not allowing me to pay my student loans through proper means that will allow me to get confirmation. If i try to do phone call attempt, when I put in my social, it loops me back into the same prompt because the phone system doesn't have my account either.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I applied for the IDR repayment plan through studentaid.gov on XX/XX/23 and have yet to hear anything back from EDFinancial about whether or not my application has been received, even though on Studentaid.gov it says my application has been reviewed by them. I tried applying again on XX/XX/23 and again it says my application was reviewed by them but no changes have been made to my account, nor have I received any type of email communication from them. I tried calling the customer service line and got a wait time of 530 minutes. I then tried the online chat and was immediately told that the chat was available.
|
| 10/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
Someone took out a student loan from Ed Financial in my name, XXXX XXXX XXXX address.
Have disputed multliple times with all XXXX major credit reporting bureaus. Comes back as accurate. I have never had a student loan in my life, I am XXXX XXXX XXXX. College this comes back to is XXXX XXXX XXXX XXXX in XXXX XXXX KS. Why would I go back to school now, at a college XXXX hours from where I live, when there are XXXXXXXX XXXX colleges here?
XXXX XXXX account number in my name is XXXX The mail they have for me is XXXX which isn't mine. The phone number they have in my name is XXXX, which is no longer in service.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial has my bank account information and auto pay is set up - yet they reverse the payments then report it as missed payment. The online chat is disabled. Emails do not work. Wait time for phone call never decreases from one hour. I can not submit a survey to their customer service team either, the website always conveniently says " unable to save ''. This is the worst service I have ever received, this institution was thrust upon me mid COVID and I had no say in the matter and now they will destroy my credit history I've carefully kept perfect more than half my life. This is absolutely unacceptable.
|
| 09/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Per DOE guidelines, interest was not supposed to capitalize for XXXX months after the payment freeze ended. I graduated during the payment freeze and was never out of forbearance. My interest capitalized on all loans and is currently accruing additional interest. I requested information about this from EdFinancial via email and did not receive a response. I contacted them several times via phone and was told I would receive a callback, then never did. I have so far been unable to reach the company for an explanation of why I'm being charged interest on a balance that should not include accrued interest yet.
|
| 08/15/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I contacted the company multiple times on why my balance hasn't been updated. They claimed that they report the balance on a monthly basis but the same balance has been reported for months. I even tried disputing the balance as well and no changes where made. Im not sure if im doing something wrong but I dont feel like it should still reflect that I have $ XXXX in student loans when the balance is only about $ XXXX which is a big difference. I provided a file of all the payments that were made leading getting to what the balance is almost at as the 3rd file provides the most up to date balance as of XX/XX/.
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Called Edfinancial on XX/XX/XXXX and asked to be refunded {$10000.00} in payments made during covid based as approved by the Cares Act. I called today XX/XX/XXXX to follow up. And there's been no progress. My balance has not been reinstated and a refund has not been issued. They quoted me that this would take 150 business days or longer and I'm afraid this also effect me when appy for the newly approved forgiveness. Other loan servicers are giving 30-45 day turnovers for the same refund. This company doesn't allow me to check my balance online nor will they provide a written confirmation of my request.
|
| 12/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I applied for the SAVE Income Drive Repayment plan on XXXX. The student aid government site indicates my application was processed the same day and it says the next step is for my loan servicer to decide which payment plan I qualify for and process the application. It has been > 3 months. Each time I call, I cant get through to EdFinancial ( my loan servicer ). When I XXXX this issue, I found many others with EdFinancial loans complaining of the same issue. All while my teacher colleagues with other loan servicers have had their applications processed in 1-2 weeks and are paying little to no interest.
|
| 08/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Edfinancial was designated as my student loan servicer. They are unwilling or unable to process my income based repayment application. I applied on XX/XX/XXXX and no movement has occurred.
They lost the application sent by FSA. They are unable to receive a copy of my application through their own website even though it was sent on XX/XX/XXXX. Their customer chat has been disabled by the company and the wait time to speak with an agent can be between 300 and 960 minutes even minutes after opening.
If I am unable to get my IDR accepted, I will be forced to miss a payment that I can't afford to make.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial Loan provider needs to be looked into. People are requesting refunds for payments made during the covid lockdown, including myself, which we are entitled to. These refunds are taking up to 150-200 days with no email or paper trail confirmation.
Many people are getting their refunds much faster with other loan providers, but Edfinancial services is completely unacceptable. We need to get these refunds processed before the end of the year and our money back into our accounts.
Please if anyone is reading this I'm sure there are other complaints about Edfinancial services.
HELP US PLEASE
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Good day, I have attached two screen shots of the confirmation email and the loan payment details from Edfinancial Services. I made a payment on XX/XX/. The payment was reversed without notice, leaving my account past due. XXXX funds were in the account charged on XX/XX/XXXX and the bank information was entered correctly. I'm not overly educated on the subject, however, accounts from others dealing with similar issues have been found and no solution was ever provided. I do not wish to play games and accrue extra interest as others have been forced to do with this company in their repayment process.
|
| 09/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I can't log into my new online account on EdFinancial. I can log into my old account, but not the new one. EdFinancial has a new system. I got an email saying my new account is ready. I logged in correctly and it's still not letting me in. I correctly put my password and username. It's says I'm not in the system. Other people have this problem. I have contacted EdFinancial but they have not reply to my emails or calls. I even used their chat line and they completely ignored me. How am I suppose to pay my loans if I can't even log in to my account? I need this fix now. I want access to my account.
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My first payment was due to Edfinancial on XX/XX/2023. I made a payment and received a receipt on XX/XX/2023. My payment was then reversed without notifying me. I double checked and my banking information was correct. I then tried to make a payment for my XX/XX/2023 and XX/XX/2023 balance on XX/XX/2023. The payment has been marked as " received '' but no money has been taken from my bank account. My credit score has also dropped XXXX points since this has begun, and I have done nothing else different with my credit usage. I have already reached out to Edfinancial and they have been unresponsive.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial shows my payment due of {$200.00} and {$16.00}. I am on the Income Based Repayment ( IBR ) Plan. According to Studentaid.gov my monthly repayment amount should be {$0.00}. According to the Edfinancial representative I spoke to over the phone it should be {$0.00}.
I resubmitted my IBR application through Studentaid.gov on XX/XX/XXXX, and that Edfinancial processed my application. The amount owed still shows {$200.00} and {$16.00}, due XX/XX/XXXX My XXXX for XXXX was {$12000.00} My discretionary income, using the IBR formula is {$0.00}. Based on this, my amount due should be {$0.00}.
|
| 10/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have tried to contact Edfinancial twice over the end of XXXX and Mid XXXX to inquire about my student loan refund and have consistently received conflicting information. I have made it clear to them that my loan payments are to be refunded so I can cancel them.
The first rept told me it would take XXXX days, which is totally unacceptable. Then the later one told me they are not sure. They also refused to provide a paper trail such as email to prove that my refund is in process or that I called them I need my loans refunded soon because I 100 % qualify for the XXXX Loan Cancellation Program.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial Loan provider needs to be looked into. People are requesting refunds for payments made during the covid lockdown, including myself, which we are entitled to.
These refunds are taking up to XXXX days with no email or paper trail confirmation. Many people are getting their refunds much faster with other loan providers, but Edfinancial services is completely unacceptable. We need to get these refunds processed before the end of the year and our money back into our accounts. Please if anyone is reading this I'm sure there are other complaints about Edfinancial services. HELP US PLEASE
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2023, I completed an application for an Income-Contingent Repayment Plan via US Dept . Of Education. I received emails from US Dept. Of Education stating the application submission was confirmed and I tracked the status until I received the following : Application Processed Completed on XX/XX/2023 Your loan servicer ( s ) has ( have ) completed their review of your application.
I Waited for an update from ED Financial but I never heard from them. I called several times and each time was advised to wait for processing. The application was never processed and payments have resumed.
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was told they will back date the payment for 2 money orders to process my last remaining student loan since XX/XX/2023. I never get it a result and it still there balance {$1100.00} after delay to months. The 2 other loans already paid off. I don't understand why didn't process the payment for my last one it taking so long. Customer Service Rep told me to mail via check/money order. Which I've did the day I mailed them a certify mail along with verification signed! I need them to remove all 3 accounts off from my credit report it's affecting me for applying home, job, and other benefits.
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Called EdFinancial Services on XX/XX/XXXX to request a refund for payments I made during COVID. My loans were transferred over from XXXX XXXX in XX/XX/XXXX, I was told they would reach out and account for any payments I had made to XXXX XXXX.
Called XX/XX/XXXX and was told my request has not been processed and they didn't have information on how many payments I had made to XXXX XXXX that would be eligible for refund. I was also told they don't have any timeline for when my request would be processed.
If my request is not processed I could miss the window for the student loan forgiveness.
|
| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My loan servicer is EdFinancial Services. I have created an account on their website. When I log in, the EdFinancial website tells me that " We currently have no loans in our records for you. If you feel this is in error, please call us so we can assist you. '' I know that this is not true. I have tried calling, leaving messages and emailing EdFinancial Services. My student loan repayment starts this month and I have no way of paying, nor do I even know what my loan terms are or what my balance is. I am concerned that this will impact my financial standing. I do not know what else to do.
|
| 07/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Ed FinancialXXXX took over my student loans over 3 years ago without my consent and the account was given to them without my consent by U.S. Department of Education without my consent. This has been on my credit for over 13 years and U.S. Department of Education has allowed this to happen along with allowing these loans to be given over to at least 5 different 3rd party companies which was without my consent. According to the FCRA guidelines this is unlawful and these loans were supposed to be dismissed long ago but theyre still lingering on my credit report in the amount of {$53000.00}
|
| 09/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I spoke to a rep to request a refund for my loan payments that were made during covid. There was no confirmation email to confirm that the request has been submitted and only to take their word for it. Also the time frame for this request to get processed is absurdly longer than that of other loan service providers. Why is the wait almost half a year to process when others can get it done within a month or two. I know I'm not the only one with this issue. I'm also not sure if they put in the correct amount for the refund as that was not really confirmed with me when I spoke to the rep.
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I put a borrower defense discharge application in XXXX with XXXX XXXX I am a class member of the XXXX XXXX XXXX lawsuit I should receive a settlement. I have direct subsidized and direct unsubsidized loans with ED financial. I have no private loans they recently sent me a letter stating I have no direct loans that are eligible for borrower defense discharge. When I asked them to explain this letter, they informed me I need to call the borrowers defense hot line. When I called the borrowers defense line I was informed my discharge was approved. I have no information I am needing help.
|
| 09/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my entire loan balance on EdFinancials original website. Once they moved to their new platform I saw that I had an outstanding amount. I contacted them and they told me that the amount would go away. However, this was months ago and the loan is now accruing interest. I called them again, but they told me that they did not have records of me paying off this loan. Thankfully, I saved the receipts of the transactions. I am trying to contact them again, however it is extremely difficult to get someone on the line. Their online chat system has also been down for over 2 months.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My problem is with Ed Financial. I have made payments towards my federal loans, over half of it. Somehow, instead of applying it to all of my loans, it was applied to some of my loans and now there is an overpayment on half of my loans where as my remainding loans still have an active high balance that is being charge interest every day. Over 5 hrs of waiting and they didnt even pick up. Its hard to chat with anyone on their website. Why was my payment not distribute fairly across all my loans? I feel like they are trying to gain interest on my loans day by day by dragging this out.
|
| 11/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX, I paid XXXX to Ed Financial. This is XXXX over what is owed. I called the following week for a refund request and was given a timeline of up to 3 months. I see that my account says refund request on XX/XX/XXXX. I call Ed Financial again and was told that my refund was missing. I waited another week and was told that my previous conversation was wrong and that it would take 35 business days ( by XX/XX/XXXX ) to receive my refund. This call was made XX/XX/XXXX, and the customer service employee said she could not give me an actual time that I would receive the refund.
|
| 10/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I had paid off a student loan in the amount of {$24000.00} on XX/XX/2022 on the EdFinancial website. Recently, the Biden Administration announced their student debt forgiveness program, and I now qualify for {$10000.00} of student loan relief. On XX/XX/2022, I called EdFinancial to request a {$10000.00} refund. When I called them on XX/XX/2022, they noted that my request was still in queue and no progress has been made. EdFinancial has failed to provide a timeline for when the refund will be processed and they have provided no reference number to track the progress of the request.
|
| 09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Im frustrated with EdFinancials refund situation. The last week of XXXX I called to get a refund on my COVID payments and they stated it would take approx 150 DAYS to process my refund. Why is it that other servicers are quoting 4-6 weeks but EdFinancial is quoting 150 days? Seems suspicious as EdFinancial has proven to be a sketchy servicer. After calling again to make sure my request was put through I was told that my refund would take a very long time to go through. After all that, the icing on the cake is that EdFinancial had a data breach compromising my personal information!
|
| 01/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I have previously filed a complaint with EdFinancial and on XX/XX/XXXX they sent out a letter which I didn't receive until XX/XX/XXXX stating that I had a couple of options to work out my repayment plan.
When I called EdFinancial on the next business day to arrive an agreement on XX/XX/XXXX, the company had already turned over my account to the Default Department.
I promptly called the Default department and they had told me that the options that were provided on the letter by EdFinancial were no longer available and they had turned over my account into default on XX/XX/XXXX.
|
| 09/21/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Tuesday XX/XX/23 at XXXX, I recieved a callback from EdFinancial and requested the banking information of this company, in an attempt to establish an ach transfer. I was refused such information.
Thursday XX/XX/23 at XXXX, I spoke with XXXX XXXX last name not provided ) and she told me that she is refusing to provide me with the company 's account number for an ach transfer, because she believes that an ach transfer is a wire transfer and company policy dictates that they do not accept wire transfers, despite my explained intent for an ach transfer, to protect my own finances.
|
| 07/14/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was looking at my credit score on XX/XX/ and notice ( 2 ) Loans that where taken out to EDFINANCIAL SERVICES. One of the loans was for {$6000.00} and the other for {$3500.00}. The loans say date of last payment was XXXX XXXX I called ED financial services and all they could tell me is the loans where set up and they would forward me a fraud packet. ED Financial is a student loan service. I never pulled these loans or have ever been to a university. I take my credit very seriously as a own multiple business 's and something like this could very much negatively affect my credit.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hello, I have been in contact with Ed financial numerous times since XXXX to receive back the money paid towards my student loans during COVID. According to them they have processed the request however, they are unable to provide a timeline or send a confirmation that the request has been filed. Searching online has showed that every other lender has been able to refund in a timely manner however edfinancial is struggling to refund or give updates. When asked for a time frame I am quoted nearly half a year which is long over the threshold of what any other company is offering.
|
| 03/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Ed Financial has admitted to me twice now that their fax lines are not working correctly, but they have refused to communicate this to borrowers who are required to submit forms where fax is an option. It is not noted on their website, nor have they sent out mail or electronic communications. I 've faxed in required documentation twice and they continue to not receive the information. This is an unfair, deceptive and abusive practice that will lead to borrowers to pay higher repayment fees when they have done all they were requested to do to maintain their IBR program status.
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I sent a message to EdFinancial on XX/XX/. I did not receive a message back nor any confirmation that my message had in fact been received. I tried calling on XX/XX/XXXX, but the wait time was over five hours. I requested a call back, but did not receive one after 24 hours. I submitted my application, but received no confirmation that it has been uploaded or that the company had received it. Their website is unclear on how to submit this, making the process for loan forgiveness unnecessarily difficult. I am unable to get answers as to how I can have my application processed.
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2023 I payed an amount of {$110.00}. The payement was being processed the last time I checked and now that I checked XXXX minutes ago, the amount disappeared. I have an email confirmation that I payed and the money was also taken from my bank account as proof it was payed. Others are experiencing the same issues as well. I dont want to have interest add up. I want to have my loans payed off within the next XXXX months. I want new loan service owner or my loan forgiven if possible. I dont want to have more issues because this will affect me finances if it continues
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023 I paid off my student loans in full in the amount of {$34000.00} on the Ed Financial payment portal. I made 2 payments from 2 different accounts seconds apart. My 1st payment was in the amount of {$24000.00} and my 2nd payment was in the amount of {$10000.00}. Ed Financial has verified they've received {$34000.00} from me and that I don't owe anything further. However, Ed Financial has not applied my payments to my account and don't know when they will. I have a balance due of XXXX that I should not have. The hold time has been 4hrs plus to speak with someone.
|
| 11/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Asked EdFinancial for refund on XX/XX/XXXX for paid student loan refund during " pause ''. Payment was made in full on XX/XX/XXXX for {$4700.00}. I was told wait 4-6 weeks, after 4 weeks I called back for an update; was told to wait. I called back on XXXX for an update and was told it was being processed and then hung up on twice. I am unable to apply for one time debt relief, and unable to make the XXXX deadline.
Each time I have called, I received different responses and am hung up on.
I understand that this process means reopening my loan and having a balance restored.
|
| 09/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
After EdFinancial reinstated my loan balance for the {$10000.00} in student loans payments I made during the student loan forgiveness that I requested, they subsequently reversed the {$10000.00} and told my I have to call my current loan servicer because that is who they received the final payment from. I personally made {$23000.00} in payments before I refinanced. I should be refunded for the payments I made to Edfinancial, not XXXX XXXX. Furthermore, the balance of {$10000.00} needs to sit on my Edfinancial loan in order for it to qualify for the student loan forgiveness.
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have my student loan through Ed Financial and each time I make a payment it gets reversed. On XX/XX/2023 I made a payment of {$170.00}. The payment was immediately reversed. On XX/XX/2023 I made a payment of {$350.00} because I had to make up for my " late '' payment in XX/XX/XXXX. The payment was immediately reversed. I am in a situation where I have the necessary funds in my bank account and for no reason whatsoever I can't make a payment. Eventually this is going to impact my credit and it is through no fault of my own. I am attaching a screenshot of what my issue is.
|
| 10/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX I made a payment for {$1000.00} on my student loan, when I only had {$210.00} due. A week later, it said my account balance was overdue & the payment was reversed the same day. Again, on XXXX, I made a {$1000.00} payment & today, XX/XX/ it says my payment was reversed on the 6th after I checked, the payment had gone through.
Customer service refuses to call me back, Ive tried waiting on hold for a human. The chat bot doesnt work.
Ive now accrued interest of {$140.00} and Im now 2 weeks in to being overdue. Im very frustrated because this makes no sense at all.
|
| 07/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Due date of student loan is the XXXX of every month. Went in today to make my payment, on Sunday the XXXX at XXXX. The EdFinancial website sets my payment date to the XXXX because only weekday payments are processed on the same day.
Why give a due date of the XXXX and then make my payment effective date the XXXX when my payment is on time? So, the payment is actually due on Friday the XXXX. Thats misleading and unfair. If I pay on the XXXX, the payment should be applied that day. My credit report should not be dinged because EdFinancial can not process weekend payments.
|
| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had a loan on my XXXX account of XXXX with a 5.5 % interest rate. I logged in and completed the payment on XX/XX/2023. Confirmation number of XXXX The money was taken out of my bank account on XX/XX/2023. I logged into XXXX today to see if the payment had gone through and nothing was taken out and now the total for the same loan is XXXX. I reached out to them and have not heard anything. I am extremely frustrated and should not have to pay that extra interest that was accrued because I had already made the payment. My account balance doesn't even reflect a transaction.
|
| 08/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is refusing to accept payment for loans while they are making changes to their servicing site. This has been ongoing since XXXX and Edfinancial is now stating they may not have this resolved before XXXXXXXX. I have been attempting to submit payment for my student loans and they are not allowing any payments to made, can not locate my loans in their portal, and are attempting to delay access to the student loan payment portal until after the expiration of the zero interest which would result in them charging and collecting money to which they are not entitled.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Called EdFinancial on XX/XX/2022 to request a refund of payments made during the COVID-19 deferment period. I was told the request was entered. I had not received any verification or notification that the request was completed, so I called back on XX/XX/2022. On this second call I requested a status update and was told it was entered but not processed. I asked if there was an expected timeline that I could expect and was told that due to the workload, that they are unable to provide me with any period of time that I would be able to anticipate the refund being processed.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XXXX of XXXX I submitted a request for a refund of payments made during the XXXX forbearance period. EdFinancial agreed to refund my money. However, they have now added the money back to my loan balance without delivering the money back into my bank account. When asked for an estimate on how long it would take, they told me to " be patient '', and that they could offer no estimate. The extra balance in my account is now accumulating interest, while I am left empty handed of the refund. With no estimate on when the balance will finally reach me, this feels like theft.
|
| 06/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received an email from Edfinancial Services which is not my lender but sent me an email that they are. ( I was confused and checked this later as I had just woken up but also remembered an email some months ago that my lender had recently changed. ) As I did not remember my password and login information I was asked for my social security and birthday. They were unable to find my account but it was then that I checked who my lender was and it was in fact not Edfinancial, I believe this to be a scam in which they are gathering information and would like to report them.
|
| 09/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
EdFinancials has supposedly moved to a new portal and requires all borrowers to create a new account. Interest starts accruing today ( XX/XX/23 ) but I still haven't gotten a new account login. EdFinancials advised not to make any payment UNTIL the transfer is complete.
It is unfair that I will be getting interest accrued without the ability to sign up for an account or make payments for it. Their way of handling this situation is very unprofessional, and unethical.
I've emailed them, called them, and filed complaints on Studentaid.gov to shed light on this issue.
|
| 08/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for PLSF on XX/XX/2023 through XXXX. I applied to consolidate my loans appropriately, too. I got an email on XX/XX/2023 telling me that no further action was needed. When I checked the website next, in early XXXX, it said that my e-signature request has expired. XXXX does not allow me to register an account, which I was instructed to so to upload my signature. I don't know how to reapply for PLSF, and now I have an IDR Plan Request on my account pending. I want PLSF. I saw EdFinancial has been sabotaging these applications and I am worried it happened to me.
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I tried to pay off my student loan in full. For multiple days, the account balance read {$0.00}.
Not until an email from XX/XX/XXXX saying I had a late payment did I learn that the payment was reversed.
I never received any email telling me that the payment was reversed or why.
Now, today, XX/XX/XXXX, I am trying to figure out why this is, and I have been hung up on multiple times by Edfinancial Services customer service.
This is incredibly frustrating and I have accrued interest on my loan because I thought it was paid in full. This is unfair.
|
| 07/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I been having problems for years trying to find out about these student loans. every time i get the company, they sell my loans to other companies and i get lost in this system. The last company told me i owe {$38000.00} for these loans, THIS amount IS WRONG!! So now i'm trying to finally buy my 1st home for my family, but this mess keeps showing up on my credit report. I'm XXXX years old single father with XXXX children i want to leave something to my kids ... a house, but i can't fight these big companies, they are too slick.PLEASE HELP ME AND MY KIDS. Thanks again
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was making loan payment of my student loan to my federal student loan provider ED Financial everymonth thru my checking account. I had made XXXX payments of {$500.00} on XX/XX/XXXX. The provider has not acknowledged the receipt of these XXXX payments. However my payment on XX/XX/XXXX has been acknowledged as well as payments in previous months. I have included proof of loan payment below.
XX/XX/2023 DEPT EDUCATION XXXX XXXX XXXX WEB ID : XXXX ACH debit - {$500.00} {$7200.00} XX/XX/2023 DEPT EDUCATION XXXX XXXX XXXX WEB ID : XXXX ACH debit - {$500.00} {$7700.00}
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My loan service EdFinancial are terrible when it comes to requesting a refund for student loans payments made during the pandemic forbearance. Every individual that made student loan payments during the pandemic has a right to ask for a refund and should get it. I asked for a refund about a month and a half ago and their processing time is 6 months thats ridiculously long while most loan services have a turn around time of 30 days. I feel like EdFinancial are lying and dont want people to get their refunds back. It shouldnt take that long. This is just ridiculous.
|
| 12/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX management or employee working on this case need to be fired How hard is it to pick up the telephone and calls the Department of education how hard is it to get up off your tail call the department of education today I will not comply with any mail sent in the mail. I will not respond to any mail sent in the mail, the law dont require me to the law requires me to file one dispute remove all student loans I have zero student loans zero student loans what part of English do you not understand I have zero student loans Call the department of education right now
|
| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I sent a {$9000.00} check to Ed financial to pay towards a student loan and it was cashed on XX/XX/23, Ed financial has an entry in the system under my loan on XX/XX/XXXX for XXXX dollars. I have called three times and talked to people who can barely even tell me whats going on with the account. So I sent the letter that is attached below to Ed financial two weeks ago and I havent heard anything. My account # XXXX, my name is XXXX XXXX. All other details are in the letter below. Please feel free to call me at ( XXXX ) XXXX for more details.
Thank you, XXXX XXXX
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On the morning of XX/XX/2022, I contacted EdFinancial directly following the Student Loan forgiveness announcement. I requested to have the payments I made to my Student Loan balance during the XXXX payment pause refunded. Many federal student loan providers such as XXXX XXXX are promptly giving customers confirmations and refunds, EdFinancial did neither for me. After nearly three weeks I have yet to receive any indication of my refund request. I called EdFinancial a second time later on the same day and they were unable to even provide me an email confirmation.
|
| 10/30/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
XX/XX/XXXX : Payment received from student loan company then returned apparently from bank which bank has zero record of, called them and verified that they did not return anything.
XX/XX/XXXX : Same as above, interest is accumulating when I have appropriately made my payment. There system is terrible and they not contacted me despite me reaching out!
XX/XX/XXXX : called XXXXXXXX XXXX and they have no record of ed financial even attempting to withdraw a payment so the student loan servicer is lying and making my credit score go down and interest accumulate
|
| 09/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I qualified for a program through the state of Pennsylvania ( PHEAA ) for a payment in the amount of {$6000.00} to my student loan account with EdFinancial on my behalf. The payment was made in XXXX of this year and has still not been applied to my account. EdFinancial has confirmed they received this payment, however they have not given me a date in which it will be applied to my account. This is unacceptable for them to hold a payment for almost four months without posting it. I have contacted them multiple times about this but have received no resolution.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have two unsubsidized loans from Ed Financial one is XXXX and other is XXXX, I paid off both the loan in XXXX transaction last week ( XX/XX/2023 ), it decucted the {$7900.00} from my bank but applied payment to only one account ( XXXX ), the other loan still shows as pending and is accumulating interest daily.
I tried contacting Ed financial through emai but never got a response, also calling them every day waiting extremley long timea ( 6-7hrs ) and then getting disconnected, also put my number for call back but never get a call back from Ed Financial.
|
| 06/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
I have been struggling to pay off my student loans for years. I am now XXXX XXXX XXXX and trying to save for my retirement. I am asking if you can please forgive half of the balance which is all accrued interest ( half of the balance I owe is interest ). I will be able to pay off half of the amount. The total balance is {$64000.00}. I can pay half of that amount. It's all interest! Please help! I want to pay this off but I need to save for my retirement. I can make monthly payments as I have been doing but I need help with the total balance owed. Thank you.
|
| 04/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I had four student loans that were being serviced by Edfinancial Services ; however, my loans were transferred from Edfinancial Services to XXXX several months ago when I applied for PSLF/TEPSLF. Moving forward, all four loans have been forgiven under the PSLF/TEPSLF, but Edfinancial continues to report the loans as if they are still servicing them and as if I still have a balance. I tried to dispute them on my credit report, but Edfinancial told the credit bureaus that my loans are still being serviced by them and they even reported that I have a balance.
|
| 09/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I just pulled a credit report from XXXX that was generated on XXXX
I paid all of the EdFinancial balances off in XXXX XXXX However, all of the balances from EdFinancial are showing last updated as of XX/XX/XXXX and are still open. Now that we are going into XXXX, I believe they should be accurately updating and reporting the status of my balances. Especially since the payments on student loans are starting again soon, I do not want a chance to get marked as late payment because they are fully paid off, I have no need to make payments.
Thank you, XXXX
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I requested a refund request for payments made during the pandemic. My loan balance increased by approximately {$900.00}, reflecting the refund amount requested ; however, it's been over 1 year and I still have not received the refund from Edfinancial. I have contacted customer service many times since trying to get additional information and my refund. Most of the time the response is akin to " We'll look into this '' but I have yet to receive any actual useful response or information. I have verified they have my correct name and address several times.
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I submitted payment on XX/XX/. After completing there was a message it would take XXXX days. Immediately I received an email with a confirmation number for the payment. This was to pay off my largest loan with the highest interest rate. Ive been checking the account and bank account everyday. Today, XX/XX/XXXX there was a credit reversal on my account. Ive contacted my back and there was NEVER an attempt from Ed Financial to retrieve the funds EVER. Ive made several attempts to call with XXXX hour wait times. Ive left my info for a call back and nothing.
|
| 06/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
An agent XXXX XXXX XXXX XXXX XXXX at edfinancial has harassed me by saying XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX while on the clock.
As someone that has considered taking some classes and using student loans, this discourages me from furthering my education.
It is not the job of someone who handles federal student loans to attack someone. This attack seems to be politically motivated on their behalf. As a protected class this is very discouraging and potentially discrimination against me.
|
| 09/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have tried to contact EdFinancial Every day for the week of XX/XX/XXXX through XX/XX/2023. They continue to say they will call me back and save my number in line. I have yet to receive a call back in five days. Second, I had submitted twice now, loan deferment papers because I am a full-time student. Both times when I go into the system it says my papers are not in there even though they have given me confirmation of submission when I submitted. XXXX, XXXX XXXX does not start till XX/XX/XXXX yet they are trying to charge me a payment on XX/XX/XXXX.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hi, i have been trying to contact Edfinancials customer service for a week now to no avail. i paid my loan not knowing about the XXXX program and how I could benefit from it. i frantically wiped my savings thinking my payment was due soon, but it turns out the due dates were not accurate. i called to cancel my payment so that I can apply to XXXX but they have not answered calls, emails, their chat does not work. I cant get a hold of anyone. this is a whole {$25000.00} and its a shame I can not get an answer for my calls and I can not speak to anyone.
|
| 08/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I've applied to the income driven repayment plan over a month ago. I was told it would take two business weeks to process my application. There has been no movement with my application and student loan interest starts in a few days. Edfinancial does not respond to their email feature on their website in their phone lines consistently have a wait time of 400+ minutes.
When I do get through, I'm told that I just need to wait longer. There has been no escalation or progress. The department of education can do nothing because this is up to the servicer.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
WITHOUT ANY WARNING WHATSOEVER, EDFINANCIAL HAS RE-ALLOCATED MY PAYMENTS AGAINST MY EXPRESS INSTRUCTIONS. In particular, my payment of {$1000.00} towards XXXX XXXX from XX/XX/XXXX has been re-allocated between XXXX XXXX and I without any instruction from me, and my payment of {$200.00} towards XXXX XXXX from XX/XX/XXXX has been re-allocated between XXXX XXXX and I without any instruction from me. This is bordering on fraud because Edfinancial is suspiciously re-allocating payments to keep me from paying down XXXX XXXX before payments resume in XXXX.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I contacted Edfinancial to request a refund of payments made during the Covid pause under the CARES Act, as I am now eligible for PSLF forgiveness. The payments to be refunded total {$5700.00}. There is also a deadline for the PSLF waiver application of XX/XX/XXXX.
The representative said that it would take 150 business days (! ) for this to reflect on my account. WHAT?!? So I have to wait until 1 ) After waiver eligibility expires and 2 ) interest to begin accruing again for me to see this refund? This has to be a scam at this point.
|
| 09/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called Edfinancial about a refund that they agreed to process on XX/XX/22. I called again on XX/XX/22 to confirm the refund process was submitted. The total amount that I requested to be refunded from payments made during deferment is {$8900.00}. I find the timeline they gave of nearly half a year from the first call and no timeline on the second call unacceptable and inconsistent. The loan servicer doesnt allow any access to a paper trail about the refund they submitted on their system. The only way for me to follow up on the refund is to call in.
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
Hello, I am still waiting to hear back about my XXXX application from XXXX. I am past my payment due date but I can not pay it. I FINALLY got a call from someone on the phone and she had me complete another application over the phone. Im not sure if that is a real process. I got no confirmation. Because I am waiting to hear back about my application my payments should be temporarily paused, but they have been. I received a delinquency notice today about it. I havent heard anything and it has been months. Please help! I dont want my credit affected.
|
| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I requested my refund on XX/XX/25, my piers have already received their refunds from Edfinancial and they requested their refund After I did. I explained to the customer service agent my family is extremely affected by the pandemic but I believe it fell on deaf ears. I was quoted XXXX business days and my friends received a student loan refund from the same company in no-time at all. Im completely unhappy with the inconsistency of info this company provides. They werent even my original loan company, for some reason my loan was transferred to them.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX XXXX I requested to be moved to the fixed extended repayment program for my federal loans through my servicer EDFinancial. That day, I received email confirmation that my request was being processed and I should expect to see my new payment XXXX XXXX XXXX XXXX in 7 to 10 business days.
My payment is now due on XXXX XXXX, and my account still shows my loans on the IDR plan with a monthly payment of {$310.00}.
I have unsuccessfully tried to contact EDFinancial three times this week and am hung up on instantly when receiving a call back.
|
| 12/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial has kept me in " prepaid status '' for at least two years. I have called and written in requesting that payments be allocated to highest interest loan, interest, then principal. I have also requested that status not be advanced. This company claims they can not accommodate either request. I should be eligible for Public Service Forgiveness however Edfinancial 's practices have now damaged my ability to participate in this program. Edfinancials service providers refused to assist me in joining an income driven or standard loan payment.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Started making payments on my Parent Plus Loan to Edfinancial on XXXX XXXX.
I have done 3 payments on the loan, on XXXX. Each time it has processed on there end but no payment has been taken from my back account. So Ed financial reversed the payment. All bank information is correct. I have tried to reach out to Ed financial and have not received any communication back from them. This will start to mess with my credit score if they don't get this straightened out. It needs to be addressed now by the government. It's messing with people 's lives.
|
| 06/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX continues to list XXXX XXXX XXXX ) XXXX accounts as in collection in XXXX and XX/XX/XXXX. XXXX XXXX ( XXXX ) continues to report the same nineteen reports to credit agencies. Records ( attached ) clearly show that all of these accounts were closed in XXXX when XXXX XXXX consolidated them, that they are not overdue, and that they are not in collections. I have twice requested for XXXX and XXXX to remove this incorrect information. The latest request was in XX/XX/XXXX. Both XXXX and XXXX have failed to remove the incorrect information.
|
| 06/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Edfinancial Services XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, VA XXXX XXXX : ( XXXX ) XXXX SS # : XXXX XXXX : XX/XX/XXXX Account # : XXXX RE : PLEASE UPDATE MY NAME ASAP To Whom It May Concern : Ive recently been informed that my loan has been transferred to your organization. Apparently, my name was listed incorrectly as XXXX XXXX XXXX, however, my legal name is XXXX XXXX XXXX.
Please be advised. I have attached proof of identification and proof of address.
Sincerest Regards, XXXX XXXX XXXX
|
| 08/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my student loan balance of XXXX dollars on XX/XX/2023 to EdFinancial. I recieved a paid in full email from them also. The balance is still showing XXXX dollars on their website and on my credit report.
I've called numerous times every week trying to get them to fix this but they always give me the runaround. They say they do not see a payment for XX/XX/XXXX but I have sent them bank statements and screenshots of where I paid on their website. I just want them to change my balance to XXXX and get the balance off my credit report.
|
| 08/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
EDFINANCIAL SERVICES XXXX XXXX XX/XX/2017 balanced owed {$2200.00} EDFINANCIAL SERVICES XXXX XXXX XXXX XX/XX/2017 balanced owed {$1200.00} XXXX XXXX XXXX XXXX - XXXX XXXX XXXX balance owed {$0.00} XXXX XXXX XXXX XXXX XXXX UNI XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I HAVE DISPUTED WITH THESE COMPANIES ABOUT THE FALSE INACCURACIES. ACCORDING TO 15 U.S CODE 1681A ( 2 ) ( B ) THEY HAVE NO PERMISSIBLE EVIDENCE.
PLEASE REMOVE IMMEDIATELY
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Paid {$300.00} towards my student loans on XX/XX/23. Received a confirmation email. Today I received another email claiming my payment was overdue.
When I logged in, I found that they reversed my payment. I Received no communication about this reversal.
They encourage you to use their chat, but after answering all the bot questions it then tells you that the chat is disabled. Can't get ahold of anyone on the phone despite spending hours on hold. They want an account number to use the email form, but I can find an account number anywhere.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello. I requested a refund from my loan servicer EdFinancial Services for student loan payments made between XX/XX/XXXX and XX/XX/XXXX. The total is {$2800.00}. On XX/XX/XXXX I requested a refund for these payments. The issue is EdFinancial Services stated the refund would take XXXX business days. This timeline is extremely long and is an unreasonable time to wait for a refund on payments. I believe EdFinancial Services can easily refund this amount much quicker than XXXX business days. This is over XXXX months to wait for these payments.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have been trying to get in contact about lowering or temp suspending my payments. My payments are currently {$520.00} and I only make {$1800.00} a month.. my check basically covers my rent and the student loan for my son and I can barely make it to survive and in the process of being evicted. I have sent in my paystubs multiple times and have not heard a word. I was forced to take out another loan so I can just make the monthly payment and not fall behind. It has been months with no contact and now just seems as if I am getting ignored.
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/XXXX I requested a refund from the loan servicer EdFinancial for all payments made after the payment freeze of XX/XX/XXXX. They failed to provide any confirmation statement, timeline, update to my balance on the EdFinancial portal or provide timeline on when refunds would be disbursed. I called up again on XX/XX/XXXX to inquire about my refund to which they stated there was no request. This is completely unacceptable as most lenders have been issuing refunds with in 30 days and have sort of confirmation that the request was made.
|
| 03/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have contacted EdFinancial Services twice to correct inaccurate information reporting on my student loans. They have a XXXX loan reporting under the wrong college. The correct college should be XXXX XXXX XXXX which I attended from XXXX XXXX XXXX. However, they have loans listed under my undergraduate college which I graduated from in XXXX. There is no way possible that I took out a XXXX XXXX during undergrad in the previous year when the XXXX loan was disbursed in XXXX. This issue has caused problems with enrolling in another college.
|
| 11/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have been given inconsistent timelines regarding refunds of past payments. I have a balance that will begin to accrue interest, yet I have not received any accurate information regarding the timeline of my refund. I have tried multiple times to reach them with no helpful information of the timeline of my refund nor the manner that my refund will be issued. The only thing they were quick with was telling me my balance has been reinstated now that the payments have been " refunded '' despite me not having any information of said refund.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I never received a letter or billing statement indicating my loan due date. I logged in and saw an amount to which I can not afford. I request income driven repayment electronically XX/XX/XXXX and have received no response. I called the phone number on the servicer website and entered call back queue. I never received a call back. I have done this 3 times with no call back received. I was denied forbearance electronically and submitted deferment. The servicer is not cooperating with any of my requests nor are they answering the phone.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
The past three payments I have attempted to make towards paying off my unsubsidized loans have been reversed without being given a reason. This is not an error of my bank, as I have full funds available to make these payments. The payment reversals have been on XX/XX/XXXX for {$75.00}, XX/XX/XXXX for {$75.00}, XX/XX/XXXX for {$600.00}, and XX/XX/XXXX for {$700.00}.
In addition to that, I have not been contacted stating that the payments have been reversed. I have called today, XX/XX/XXXX, and have yet to be contacted by EdFinancial.
|
| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I refinanced my student loans from Edfinancial XXXX XXXX XXXX XXXX ( XXXX ) and the funds were disbursed from XXXX on XX/XX/2023. Since then I have been constantly communicating with Edfinancial about why they have no processed the loan payoff from the refinance yet. All the information that they have provided me is that they have not received the payment & have not processed it yet.
With payments now being due on the Edfinancial loans, they have been absolutely no help in getting this resolved when I no longer owe them these loans.
|
| 11/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I submitted my XXXX XXXX annual application on XX/XX/2023. I understand these things take time, but it has now been over 7 months and my payment still has not been applied to my balance. It has also come to my attention that Edfinancial closed my loan account and opened a new one without my consent. The payment that the XXXX sent them was applied to my old account and Edfinancial has yet to transfer that payment over to my new account. They have had my payment for several months which is more than enough time to make this transfer.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have received a bill and attempted to reach Edfinancial via phone on XX/XX/23, XX/XX/23, XX/XX/23, and XX/XX/23 and after waiting for longer than XXXX hour each time to be disconnected from the call queue. I have sent a " contact us '' message via the portal on XX/XX/23 and have not received any response. I have also uploaded court documents into the web portal as this debt was XXXX in bankruptcy and still no response and the online portal indicates the debt is past due. It is very difficult to reach someone at XXXX by any means.
|
| 11/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XX/XX/2022 : Made a call to Edfinancial asking about the procedure for accounts that were paid in full during the pandemic, agent told me I did not have to request refund and that I simply had to wait for loan forgiveness. After looking at official documentation, this did not seem to be the case for accounts that were paid in full and I did have to manually request a refund.
XX/XX/2022 : Made a call to request a {$20000.00} refund and my loan reinstated, there are still no changes to my account after a month ( as of XX/XX/2022 ).
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off one of my two ( 2 ) loans. There is a {$0.00} balance on one loan and an XXXX balance on the other. I am trying to pay off the balance on the other but it keeps trying to attribute a portion of the money I'm trying to pay on the balance to the {$0.00} balance on the loan already paid off so I would be overpaying on a loan that is already at a XXXX dollar balance!!!!!!!
I am accruing interest BY THE DAY so by not helping me, ED FINANCIAL is cost me more money every single day. I am so so upset that no one will help me.
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Many attempts to contact via phone and chat to no avail. The chat feature is simply never available and the phone lines are always busy. I was able to contact studentaid.gov customer support and they informed me that it is the responsibility of Ed Financial to finish the last steps of my application. I submitted my application XX/XX/ and it is now XX/XX/. It has been two months and I know it can be a downward trend from here since it is very possible that Ed Financial may not even be aware of my application for an unknown reason.
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called Edfinancial on XXXX XXXX at XXXX and was told I had 6 hour wait so I selected the option for them to call me back but they never did, so I called them on XX/XX/XXXX at XXXX, but this time it was an 8 hour wait, so again, I selected the option for them to call me back. But again, they never did. So I called them on XXXX XXXX at XXXX and held on the phone for 57 minutes only to never get a hold of anyone and be hung upon. So I called them again and have been waiting for 2 hours 6 minutes by now. Is this place legitimate?
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I made a payment of {$2500.00} on XX/XX/2023 on EdFinancials new website : EdFinancial.com/Myaccount. I received a confirmation email with confirmation # XXXX. They told me the payment will post no problem. The payment is STILL not posted on my account. I was told to wait 120 days it is now 217 days out. I have called multiple times, emailed multiple times. Uploaded proof of payment email and records from my bank showing the payment. My account has still not been adjusted. My balance should be {$5700.00} not XXXX. PLEASE help!
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Last year before the Biden student loan relief plan had been announced, I made a payment of $ XXXX to EdFinancial. After the news of the Biden plan came out I requested a refund for those $ XXXX. I never got the refund, but my loan balance went up to the original amount. I have contacted Edfinancial by email multiple times and they say they are looking into it. Loan repayment starts soon and I still " owe '' the original amount. I have evidence of the payment I made, as well as evidence of EdFinancial acknowledging my payment.
|
| 11/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I received notification from EdFinancial ( a student loan servicing company based in TN ) in XX/XX/XXXX, that the balance of my consolidation student loan was forgiven because I had made payments on it for 25 years, from XXXX through XXXX. Between XXXX and XXXX, I had made excess payments of {$9500.00} on the student loan. I understand that I am to receive a refund of the overpayment of {$9500.00}, and I have inquired since XX/XX/XXXX several times, as to when the refund will be sent to me. No response has been received.
|
| 10/11/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan provider is Ed financial. I requested a payment reversal of {$2000.00} to be done back in XXXX, 2023. They did reverse the payment but they just never sent it back to me. I have called multiple times and filed complaints and have had no luck. They have said they reissued the check multiple times and I still have not received anything. Also I have been making payment to them and the last payment reflecting is from XX/XX/XXXX. I have made 4 more payment since then and they are not reflecting. Please assist.
|
| 04/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hello I had several loads with XXXX dating back to XXXX and I started paying around XXXX. I have been trying to get my payment history from Federal Student Aid, but they consolidated my loans with out my request and my loans are now serviced by Ed financial. Ed financial was able to provide history dating back to XXXX. XXXX serving just told me they were unable to provide the history from XXXX despite me making payments directly to them. I would like my payment history that must exist in their records somewhere. Thanks.
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I received a notification that my account was delinquent and that I owed {$1100.00} on my student loan bill. I checked my payment history and it appears my payments are not being applied since XXXX. My payment history shows the last payment received and applied was XX/XX/2023 ; however, I have paid {$2300.00} since then as follows : - {$500.00} on XX/XX/XXXX - {$600.00} on XX/XX/XXXX - {$600.00} on XX/XX/XXXX - {$600.00} on XX/XX/XXXX I have called but never connected : I have emailed but no response. Servicer is XXXX.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Some of my student loans show a past due payment from XX/XX/XXXX, with a past due amount equal to my current incorrect monthly payment.
XXXX is showing that I have a late/past due payment, but my payments were not set to resume until XX/XX/XXXX. It is not possible for them to be late.
They have been on hold throughout the covid pause.
I called and spoke to a rep last week who said this would be removed and my monthly payment corrected, but as of today, it is still showing the wrong payment amount and pay due amount.
|
| 09/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Bill pay from XXXX XXXX XXXX has been sent to XXXX TN almost 3 months ago. Payment has been Cleared by EdFinancial Services.
Account number was written on the Check. Please apply payment to the correct account ASAP. Why has the Account NOT been Credited?
As of Today XX/XX/2023 payment has NOT been Posted on the Account Account # XXXX Interest started accumulating. see below payment and check XXXX Payment of {$130.00} Check XXXX XXXX was issued on XX/XX/XXXX from XXXX XXXX XXXX and cleared on XX/XX/XXXX XXXX XXXX
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Edfinancial Services has not updated my student loans account to include my " SAVE '' program information and is demanding payment even though my payment should be set to 0. I have attempted to contact them on multiple occasions however the customer service makes it incredibly challenging to get through to a real person. Additionally payments are set to renew soon and the fact that their incompetence comes so close to the deadline is worrisome for the hundreds of thousands of borrows relying on the programs benefits.
|
| 03/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am in the public service forgiveness program and now they are telling me I am not in the right repayment. It has to be income based repayment, when I went home and looked at all my papers from 2010 when I applied. I applied for the income based repayment and application I have all the supporting information. EDfinacial is telling me none if my payment will be counted towards the forgiveness. They are trying to scam me. This is ashame that they do this to students who have debt and are working hard and they do this.
|
| 08/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Received letter from supposedly student fianacual aid. I called the number as it had all my loan informatio ln on the letter. Once I called they asked me several questions about my income and employer. I did provide with my drivers license and address. However once they requested my bank information routing and all that information I hanged up as I thought it was scam. They wanted me to start making payments for reason they wanted my bank information. The number the letter had was XXXX I spoke several times to XXXX.
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
Twice in the month of XXXX, I requested a callback using the EdFinancial automated service line. I did not receive a call. The wait time was estimated as 468 hours.
The system does not recognize my login credentials and does not recognize my account information for resetting my password. However, if I attempt to setup a new account, it confirms my account username, SSN, and DOB.
I am unable to login or reset my password. I have attempted to resolve this by phone, email, and chat to no avail over the past month.
|
| 03/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have tried to settle this debt on numerous occasions with the company. A list of documentation was requested and not received within 10 days of XXXX, which is the date they received it, and they are in dishonor meaning the have agreed to the terms.
1. Validation of debt 2. A sworn affidavit of their claim against me.
3. A copy of the contract signed by both parties 4. A true certified copy of the Original Note 5. A confirmation of the individual who is the duly sworn authorized representative from the company.
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
I wanted to speak with someone regarding my balance as it was XXXX more than what I calculated. It seems it went up when they moved my loan over to the new EdFinancial. Also, a year or XXXX ago I asked when was my payoff year and they told me XXXX and now it is showing XXXX even with me making monthly payments during the pandemic when there was no interest accruing. I tried to call a couple of times and they didn't call me back. I also emailed them and they have yet to respond. I feel I'm getting ripped off here.
|
| 10/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am unable to have access to IDR options to submit a request to be put on this type of repayment plan. I have spoken with members of the Department of Education as well as trying to get ahold of EdFinancial and have been unable to resolve the issue. I have also contacted XXXX and the counselors there as well as the tech team have been unable to help me. I can not afford ~ $ 2k monthly, and I need to get on an IDR plan. I am trying to do the right thing, and its frustrating to hit this road block without support.
|
| 08/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello my name is XXXX XXXX Ive been reporting this issue for months now. Ive tried sending a Complaint before. I dont recognize the three Accounts from Us Dept, two of the account has the date of XX/XX/XXXX, another one is XX/XX/XXXX. They dont have a balance and its closed. Ive tried contacting the creditors also submitted supporting legal documents on my behalf. I didnt sign any authorization nor personal disclosure document. The creditors have no right to keep these inaccurate items attached to my name to it.
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been for the past few months tried to pay off a portion of my student loan debt.
Within a few days the payment is received and cleared through my bank. Then it is REVERSED by my loan servicer.
My loan service is Ed Finical. This is a common tactic it appears from other unfortunate customers. They will '' accept '' payment then quickly reverse it until an actual of interest is applied for late payments!
I can and will happily provided evidence of my attempts to pay for the previously stated months.
|
| 11/29/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XXXX I received emails from U S. DEPT OF EDUCATION informing me that my BURROW DEFENSE CASES HAVE BEEN APPROVED. Sweet vs. CARDONA case lawsuit. Pursuant to the SWEET settlement the DEPARTMENT OF EDUCATION are to discharge all federal student loans. On XX/XX/XXXX I received a letter directly from ED FINANCIAL SERVICES VERIFYING THAT THEY HAVE 100 % DISCHARGED MY LOANS. MY ACCOUNT # IS XXXX.
PLEASE CALL XXXX.
VERIFY THE ABOVE INFORMATION AND FOLLOW THE LAW AND DELETE ALL STUDENT LOANS FROM MY CREDIT FILE
|
| 11/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had two subsidized loans from EdFinancial Services that I paid in full on XX/XX/2020. One for the amount of {$3500.00} and another for {$2000.00}. Although the money was withdrawn from my checking account EdFinancials Services is not recording my payments on their portal and they are charging me the loans in full. I have tried reaching out by email and phone calls but I can not get a hold of them as they are always busy. I have my bank statement and payment confirmation from EdFinancials as proof of payment.
|
| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I applied for my loan to be recalculated through studentaid.gov and the application was processed, payment updated and closed. My edfinancial has not updated it and still shows a payment from before the pandemic. I can not get anyone on the phone, wait times are insanely long and a callback never happens. Ive emailed them several times with no response. Now Im getting emails that I asked to be removed from IBR when that is inaccurate. They customer service is terrible and theres no way to get ahold of anyone.
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested to make a payment of {$5700.00} from my XXXX XXXX award on XX/XX/. This payment was accepted by the institution ( Edfinancial ) on XX/XX/XXXX and it says the schedule date on XXXX was XX/XX/. It has been over two months and my balance still has not changed. I have reached out to ed financial multiple times and have never heard anything back. This is extremely stressful to me as I have almost {$6000.00} somewhere and no one seems to be able to confirm to me that it hasn't been lost or something.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I requested a refund of {$6900.00} which is the total amount paid between XX/XX/XXXX to XX/XX/XXXX from EdFinancial Services. Currently, my loan balance is {$0.00}, which is not reflected of the refund I requested.
Edfinancial Services did not provide a written confirmation for the refund request as they claimed they do not provide written confirmations. I have since followed up once through phone to check on the status of the refund because my loan balance is still not updated to {$6900.00}.
|
| 11/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was denied approval for a rental agreement because of miss-information present on my XXXX credit report regarding all my student loans with EdFinancial.
It is stating " Payment Deferred, Collateral : Deferred to XXXX '', showing on 8 different Student Loans managed through EdFinancial " Opening Dates : Balance '' : XX/XX/XXXX : {$5500.00} XX/XX/XXXX : {$5500.00} XX/XX/XXXX : {$4500.00} XX/XX/XXXX : {$4000.00} XX/XX/XXXX : {$3500.00} XX/XX/XXXX : {$2000.00} XX/XX/XXXX : {$2000.00} XX/XX/XXXX : {$2000.00}
|
| 10/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a {$3500.00} refund from EdFinancial back in XX/XX/XXXX. My loan was fully paid prior to my request ( closed ) and paid after XX/XX/XXXX. EdFinancial stated that there is a 150 day minimum processing time followed by a 10 day wait for a physical check ( even though I paid online ). This could land the refund after the possible forgiveness timeline. Also, I do not receive any confirmations, so I have to call to check up on it. I called today and they stated that it hasnt even been processed yet.
|
| 02/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX is violation my consumer rights under these laws : Pursuant to15 U.S code 1681 ( a ) ( 1 ), ( 3 ), ( 4 ) ,15 U.S.code1681 ( 2 ) ,15 U.S. code ( b ), ( d ), ( 2i ), ( ae ), ( 2a ) By Experian reporting these accounts on my report they are directly in violation of my rights. ( Privacy Act of 1974 ) We put on notice that claimed all accounts to be verified and reporting legally.
Account name : EDFINANCIAL SERVICES Account number : ( as reported ) XXXX Account name : XXXX XXXX XXXX Account number : XXXX
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Currentl, requested refund from Edfinancial services for PLSF. Customer service has no update and shifts blame to XXXX for refund delay. No email confirmation, refund is said to take minimum 120-170 days depending on the case. XXXX Updates, must call to check in. has been XXXX weeks since refund has been requested and is still " in processing. '' Had to call to check refund submission was sent. Currently no real updates and I am fearful of the PLSF passing while my loan is reinstated to me with interest.
|
| 09/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
EdFinancial is my new student loan servicer. They have not provided account access. I have no access to my federal student loan information and am unable to make a payment before interest resumes on my loan. I was able to reach a representative after a lengthy wait ( 2 hrs ) on the phone. They assured me account access will be provided by XX/XX/XXXX. I have still not received any access to my account. This company is engaging in shady practices denying consumers access to their own financial information.
|
| 08/14/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am taking action against the US Department of Education on an acct ending in XXXX and an acct ending in XXXX for incorrect information reported to my credit report since XX/XX/2019. Despite several attempts to dispute this since then, I have yet to receive any resolution. This has caused me to suffer financially, as I have been denied credit, charged a higher interest rate, and prevented from buying a home. I have also attempted to dispute this with the three major credit bureaus, XXXX, XXXX, and XXXX.
|
| 03/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Please see specifically the loans below : I called ED Financial. However they do not see in their system that I have been late. However, on my credit report it shows 5 times late. They also agreed to send a letter stating so however, due to a back log of inquiries, they can not get it to me within the next 30 days and I am now currently trying to buy a building.
XXXX XXXX EDFINANCIAL SERVICES L XXXX XXXX XXXX EDFINANCIAL XXXX I have attached a copy of the credit report showing the incorrect reporting.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Refund processed received. XXXX payments totalling {$1800.00}. Balance outstanding raised by {$1800.00}.
XXXX checks received in the amount of ONLY {$1700.00}.
How? One payment was duplicated while another was left off.
Each payment was made for a different amount so it was easy to see.
XXXX checks were issued for XX/XX/2020 payment of {$100.00}. No check was issued for XX/XX/2020 payment of {$160.00}.
I am still owed {$57.00}. Checks have been deposited.
Will attach info and copy of checks.
|
| 10/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
THIS INFORMATION IS NOT SUPPOSED TO BE ON MY CREDIT REPORT, THERE ARE MULTIPLE CLOSED ACCOUNTS THAT SAY THEY ARE REFINANCED ALTHOUGH THEY ARE IN GOOD STANDING THIS NEEDS TO BE REMOVED THERE ARE ALMOST 20 SHOWING THE SAME.
es 30/60/90 days late ( Last 7 years ) XXXX Additional Information XXXX XXXX XXXX XXXX XXXX Account closed due to refinance Creditor Name DEPTEDXXXX Creditor Contact XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX Is everything looking correct?
If not, you can report an inaccuracy.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
Older American |
|
In XX/XX/2023, EdFinancial listed my IBR loan as forgiven on their website. ( I also have much public service, but no technical qualification due to dates. ) In detrimental reliance on that information, I made several significant changes in my life. My current payments are XXXX XXXX and as I understand it, I need to wait about 5 more years for forgiveness under IBR, but I'm upset by being misled about status, and consequences of their reneging. Is there anything to be done? Thanks for your attention.
|
| 07/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I am in need of a a full declining balance payment history for my active loans.
I have, over the course of 11 months now, been alternatingly told that it isn't possible and that is IS possible and will be in the mail in 30 days. I have never received this information.
I have been told by other folks in the industry that " a full declining balance payment history '' is exactly verbatim what I should ask for, and that it does exist. This would be the full history since the loan ( s ) were disbursed.
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
Court order from Sweet v. Cardona that all loans be discharged under court settlement. Edfinicial has yet to comply with court order even though they have sent me documents showing they received verification from Dept of Education the approval to do so. But on XX/XX/ it shows that all loans were paid in full as few days later added the loans back under pretext that as consolidated loans which i did not authorize. This has affect my credit score from not able to buy a home or even invest in my future
|
| 09/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023 I attempted to make a payment on all of my loans. Payment was " received '' for only 7 of my 9 loans despite there being enough money in the bank account used. Additionally, the payment was never processed on the bank side so it is unclear what Edfinancial is doing. They have not been helpful over the phone or via email. I repeated payments but they are still processing. In the mean time interest has accrued despite the fact that i attempted payment because their system " glitched. ''
|
| 10/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been attempting to get {$10000.00} from a loan that I already paid to Edfinancial Services refunded to me. I called to request this refund on XX/XX/2022 and was told that my refund was being processed and that I would see the money added back onto my balance shortly. As of today ( XX/XX/2022 ) I had not received any correspondence from Edfinancial Services, so I called to check on the status of the refund. I was now told that they could not give me a date or even an estimated date of refund.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I made made an overpayment on one of my student loans account. instead of crediting the overpayment to my other federal loans, they just show as overpayment. i contact them, they said it will take a few days and they can then manually transfer the overpayment to my due loans. its been over a week, nothing has been done. i am still accuring interest on my loans while i have extra overpayment in my paid loans just sitting there. this is fraud practice as they just want to get interest money from me
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Received a payment confirmation notice on XX/XX/XXXX for {$4000.00}, another payment confirmation notice on XXXX for {$2000.00}, and another payment confirmation notice of {$2000.00} XX/XX/XXXX due to the payment reversal of the XXXX payment. I checked my Edfinancial account again and it stated that my loan balance was {$0.00} on XX/XX/XXXX. The morning of XX/XX/XXXX, I got a email notifying me that every payment got reversed. I will accrue interest on XX/XX/XXXX if these payments are not paid.
|
| 09/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I have submitted more numerous SAVE applications and never heard back from Student Aid or Ed Financial, my servicer. I can not afford my XXXX payment. I have sent email and waited on calls to access an adviser and can not reach anyone. Online it says that my applications are complete and done, but my monthly cost is hundreds of dollars even though I make around {$30000.00} right now. I submitted an application weeks ago and continue to not hear back. I do not know what to do or how to get help.
|
| 09/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Apparently someone opened two student loans with my information in XX/XX/2015, I found be out about this information because within the last year or so they stopped paying the loan and then negative marks started appearing on my credit report.
After attempting to have these items removed from my reports by contacting the company I was sent the supposed contract. This contract doesnt have my signature, but my typed name and also the references listed I do not know and the addresses are bogus.
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I never attended XXXX XXXX - ever thus all student loans pertaining to that school in my name were discharged. On XX/XX/2023 I received a notice regarding the approval of my borrower defense case regarding all loans associated with XXXXXXXX XXXX Application # XXXX. With that said I am due a refund of {$1400.00} or more. Since Ed Financial is my servicer it is the responsibility of Ed Financial to initiate the refund owed to me. Ed Financial has not taken any steps to initiate a refund for me.
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hello, I called my student loan servicer, EdFinancial, on XX/XX/22 requesting a refund of {$10000.00} that I had paid during the COVID-19 pandemic. The customer service representative processed the refund request, but said that she could not provide me with any sort of receipt to prove I called and requested the refund. She also was unable to give me any sort of timeline of when to expect the funds to appear in my bank account, or when to expect the {$10000.00} to reappear on my loan balance.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I set up automatic payments that were set to begin in XXXX, but the company did not draw the funds from my bank account. Thus creating a past-due account and now requesting that I pay XXXX 's payment and XXXX 's payment with no other option. I submitted those two months of payments on XXXX XXXX to avoid delinquency. On XXXX XXXX and XXXX, the payment was reversed by Edfinancial. After online research, it appears the company is intentionally trying to manufacturer late payments for customers.
|
| 09/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have contacted the company several times this week by phone to request a payoff letter for my Parent Plus loan. Each time the wait time has been stated as 4-8 hours. They give the option to receive a call back, which I did. I received an automated call back, over 24 hours later that was the same generic recording, no live person. I sent an email 2 days ago, no response. I reached out on social media accounts, no response. I need a time sensitive letter and this company refuses to respond.
|
| 02/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I refinanced my Federal Student Loan in XX/XX/2022. The original loan serviced was Edfinancial. In XXXX of 2022 I submitted a refund request for {$28000.00} and the person I spoke to said it would be processed and sent to XXXX. A few months later I received a call from Edfinancial saying my refund couldnt be submitted because it was paid by a third party. The person I originally spoke to said there was no approval process and that ALL payments made during Covid-19 are eligible for a refund.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have submitted XXXX forms in their portal and called the company XXXX times telling them that my daughter is a full-time student and that my payments for the ParentPlus shall be deferred while she is in school. They confirmed that she is in school but my payments have not been paused. I had to make a payment so it would not be in default. They say that chat is available but it is never available. Wait times for calls exceed XXXX hours. I spoke with XXXX customer service reps to no avail.
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am unable to make my loan payment on Edfinancials website. When I enter my information, it says my loan is still in the process of transfer. This has been its status for months. I have called twice a week for the last 3 months, and each time the wait exceeds 4+ hours. The automated system ensured me I will receive a call from a representative once one becomes available, but I have yet to receive a call. Their online chat system does not work, and I have no way of paying my upcoming loan.
|
| 02/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Older American |
|
The principle on the student loan is never reduced even though I make a larger than scheduled payment amount. I have called and asked, they said that this was just deferring my current statement due date. What I want is to pay my loan principle. This should be illegal, as they are charging me interest on the full loan amount, and not the decreasing balance which should be reflected in my additional payments. As of my last statement it says that the current statement due date is XX/XX/2017.
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I SENT PAYMENT OF {$1700.00} TO PAY OFF EDFINANCIAL ACCOUNT.
THEY CASHED THE CHECK ON XX/XX/XXXX. I HAVE SENT THEM COPIES OF CLEARED CHECK, EMAILED THEM, AND SPOKE WITH SOMEONE ON XX/XX/XXXX WHERE I WAS TOLD IT COULD TAKE UP TO 39 DAYS TO MARK AS PAID. IT STILL SHOWS OPEN- NOW WITH A LATE PAYMENT WITH THE NEXT " PAYMENT '' DUE XX/XX/XXXX. I HAVE WORKED HARD TO GET MY CREDIT WHERE IT IS I WILL NOT LET THIS COMPANY XXXX THIS UP. IT SHOULD NOT TAKE THIS LONG TO MARK AN ACCOUNT PAID IN FULL.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have requested that my payments made during the COVID pandemic be refunded on XX/XX/2022. I have been told that it would take over 150 days to receive and when asked for proof that they filed for the refund, I was not given any proof that they had filed for my refund. The Biden administration has stated that the paperwork for forgiveness would become available early XXXX, and loan service providers should provide refunds in a reasonable manner so that I can receive my full forgiveness.
|
| 05/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
EdFinancial Account number XXXX has been paid off since XX/XX/2020. They are in VIOLATION as the balance has yet to be updated on my credit report. They are still reporting a balance of {$550.00} as of my report pulled on XX/XX/2020. This account reporting on my credit is preventing me from getting the credit rating I deserve. I DEMAND that this account be DELETED right away. I am attaching my bank statement, confirmation letter that the account was settled and copy of my credit report.
|
| 10/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called edfinancial on XXXXregarding getting a refund on the loans that I paid over the forbearance period. This was a total of XXXX dollars. I was told that I should see the balance back on my account in a week or so. I was not given a time period on how long I would get my money back. I have called again and they were not able to give me a time period. At this point I have no idea if my request have even been submitted. I have no email confirming whether the refund is in the process.
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Ed Financial Account is disabled for MONTHS, tried calling SEVERAL times and never get to speak with anyone, wait on the phone for long periods of time and get hung up on. Tried live chat with zero help, tried emailing with NO response. Set up auto pay months ago and they took one payment and havent taken a payment since making it late. I cant login to my account to fix or pay because it is disabled code XXXX! I have tried everything I know to do to resolve this issue with zero luck!
|
| 11/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have a student loan with EdFinancial services and have been planning on getting PSLF loan forgiveness. When I consolidated my loan I told the lender that I was planning on this and I asked which plan would work. They put me on the Graduated Repayment plan. I just contacted my lender to verify that I have made 120 qualifying payments and they told me that the payment plan that I am on does not qualify. As a result I owe a large amount of money that I was expecting to have forgiven.
|
| 09/07/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ed Financial Services are my new Student Loan Servicer. As part of the Fresh Start Program, my Loans are suppose to be in good standing and reporting positively with No Late Payments. The update was to come 90 days after I signed up and has not been done. I have contacted the company numerous times as it shows in their records to get the turn around time and consequently to make sure the request has been done. Was told ny XXXX XXXX on XX/XX/23 that it has not and can't be expedited.
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial over charged my bank account and took XXXX more than what I was trying to put towards my student loans. I paid XXXX towards my student loans and they charged me XXXX. Now they are refunding me but its been 3 months and they dont know where my money is at or when its going to get back to me.
I also have issues making payments. I make a payment. Get confirmation and then it disappears from my account history and it takes weeks to get edfinancial to put it on my account.
|
| 10/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested my student loan refund on two separate occasions. One time I called it was in XXXX and another about a month after. I spoke with two representatives and they gave me two different timelines on when I would receive my refund with no confirmation email. Other loan servicers have already process student loan refunds, so I believe they are purposefully delaying the process. I have no idea when the refund will hit my back account because there have been no emails whatsoever.
|
| 10/20/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I HAVE REACHED OUT THIS COMPANY FOR YEARS. I went and opened up adversary proceedings. I have the documentation for the provider and no will help resolve the issue.
If you look at the credit report it shows the loan balances are higher than it was when it started and now the payments made can not be found. the loan was in forbearance for 30 days and then for 1 year. Sporadic data across the board. I need my credit report to be fix it and the creditor to explain the discrepancies.
|
| 11/07/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan was transferred from XXXX XXXX to Edfinancial on XX/XX/XXXX. Since the transfer the monthly {$100.00} payments made to my account by my employer are missing, in addition I have not received or able retrieve any student loan statements since the transfer on XX/XX/XXXX. I've requested the previous statements and my account to be updated to reflect the payments that have been made but my account still has not been updated nor I have received the requested statements.
|
| 12/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been attempting to make payments since XXXX to pay my student loans. Each time that I make a payment, it is reversed the same day. When I called to ask what was going on, they couldn't tell me why payments were being reversed. They only suggested that I do over the phone payments ( still reversed those payments as well ) and try to resubmit payments. I also called my bank to make sure it wasn't an issue on their end, but they assured me that it was with the loan servicer.
|
| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have tried repeatedly to get ahold of Edfinancial to pay my student loans which are due soon. I know they have recently changed platforms, but I have made an account on the new platform and its saying there are no loans on record for me and if this is an error to reach out to customer service. Their customer service phone number and chat, no matter what the time of day, never works. Endless loop. I've emailed, and I can't reach out. I'm not getting any information in the mail.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Since I am a Pell Grant recipient, I will be eligible for {$20000.00} forgiveness based on Mr. Biden 's policy. I requested a student loan payment refund from Edfinancial last Wednesday, XX/XX/2022. One of the representatives was able to set it up for me ; however, they do not provide any confirmations or acknowledgment that my request was set up. In addition, the timeline IS EXTREMELY SLOW, which can be more than 150 days. Compared to other loan servicers, this is unacceptable.
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have contacted multiple times about my loan amount being inaccurate. I have screenshots of both Ed financial website and XXXX XXXX stating my loan balance is XXXX. After the amount was XXXX for over a month somehow a balance was put back on my account. I paid on XX/XX/23, {$890.00} and XX/XX/23 {$890.00}. On XX/XX/23 {$43000.00} was paid off. The total balance is XXXX, yet now the number has changed and it does not make sense how you are adding to everything already paid off.
|
| 11/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I applied for student loan forgiveness for 4 student loans. All 4 student loans were forgiven and paid in full in XX/XX/2022. XXXX is still reporting that my loans are still with an old servicer ( EdFinancial ) and that I still have a balance. This is incorrect information. I have letters from XXXX showing that my loans are paid in full. I also have a recent letter from XXXX stating that they have reported the updated information to XXXX, but XXXX refuses to update the status.
|
| 09/16/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
ED Financial services my Federal student loans. I have XXXX student loans that have always been paid with XXXX payment per month ( XXXX payment covers the due balance of them all ). I missed XXXX monthly payment. However, ED Financial reported in my credit score that I missed XXXX separate payments. I don't think this is legal. I have tried to contact them but they don't return my calls ( XXXX hours wait on hold ). My credit score dropped by over XXXX points because of this.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial has been impossible to get in touch with. I've paid my account 3 times in the month of XXXX because they keep reversing the transaction. Now it's saying my account is past due and theres nothing I can do about it. I've already called my bank and they said that Edfinancial hasn't even attempted to take the money out of my account. I've tried calling and I've tried emailing. No one has gotten back to me, and the interest keeps going up. This is beyond frustrating.
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
The student loan debt has caused a mental health strain on me entirety. The amounts being required to pay within an increment of time has made me feel without understanding or unheard of the reality of me. I noticed the the company continues to send emails as the supposable date to pay is in the next few weeks. This is all overwhelming as the there may even be a possible shut down, and this is more pressure on my mental and emotional state as well as my spiritual practices.
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been calling EdFinancial, emailing EdFinancial, and trying to message, XXXX, request callbacks, etc. from EdFinancial for over a week without success. If they call back it is a dead line- as in there is no one on the other side. I need to talk to someone about my loan BEFORE it is due on XX/XX/XXXX.
At this rate people are going to accrue interest on loans because they can't even talk to the loan holder, which is absolutely fiscally irresponsible of the loan holder.
|
| 09/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received a notification of statement from XXXX on XX/XX/XXXX which stated that some of my Federal Student Loan payments were due on XX/XX/XXXX. This broke not only the XXXX notice mandate, but also the mandated payment freeze which lasts through XX/XX/XXXX, at a minimum.
Mandates are even noted on their website.
I contacted them to find out why. The agent I spoke with could not give a reason, just stated that they could not change the due date because thats what it is.
|
| 09/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hello - I called this morning for Edfinancial to get a request for my refund from the CARES act. After the process they stated they did not know when I would get my refund or when my balance will be reinstated, I find this extremely problematic as I wanted clear transparency from the company to give me a timeline that I can look forward to. I am aware that some other loan servicers have it reinstated after a week or two but I have no clear answer into when I will see this.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I did my taxes with XXXX XXXX a couple weeks ago, around XX/XX/XXXX, and they gave me the option to check my credit score. Once I did, I found that there was a credit card opened in my name in XX/XX/XXXX and a school loan opened in XX/XX/XXXX. None of these are mine. I am XXXX and in XXXX i would have been XXXX so there's no way I opened that card and i-I 've never applied for a school loan. They are still using the card because I see it being updated on my credit report.
|
| 01/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I agreed to rehabilitate my loans in 2006 and was lead to believe this was a 10 year loan. I am now in year 11 and not even 1/4 of the loans have been paid off. All documents say they are using simple interest at 8 %. I have since paid off more than XXXX on an 8 % mortgage using simple interest.
My loans totaled XXXX and I started paying in 2006. At the time of my last statement I still owe more than XXXX. They have been applying most of the payments to the interest only.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My loan was originally given to XXXX! I called yesterday, and they said my account was transferred to " Ed Financial Services. I have NEVER, YET TO RECEIVE A CALL OR A LETTER FROM THEM!!!! I am unable to create an account on their website, since it does not recognize my name, DOB or SS #! I'm calling their number XXXX. I HAVE BEEN ON HOLD FOR ONE HOUR NOW!!!! They have really bad ratings! Nothing good on their website to say about them!! I need them to be reported please!
|
| 07/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have contacted EdFianacial multiple times regarding my account. I originally filed for the a full refund of my student loan payments on XX/XX/2022 and have not received any updates or movement on my case. It's been nearly a year and they have reinstated my entire balance without providing me any form of my previous refund requested. It's extremely frustrating and every time I reach out to them directly, they claim they is no update and nothing they can do to process it.
|
| 10/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Contacted ED financial on XX/XX/22 for a refund on payments made towards a loan during the covid refund policy. have called multiple times and have been given no updates, upon checking online others have been getting refunds within weeks meanwhile I'm going on 7 weeks. Tried asking to get my claim escalated to someone to review looks like this may be the only way. as of today XX/XX/22 online balance still doesn't reflect the refund and nothing has been done to my account.
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My loan balance was XXXX. I requested a covid refund to which I was sent back 2 checks for XXXX dollars each. My loan amount was then updated to XXXX but EdFinancial then updated my owed amount to XXXX without any reason and explanation when changing my account. I requested a history on the loan balance but I am being told for the past 2 months that the request is being processed and will be sent to me once done. I keep following up on the item but keep getting nowhere.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I requested a refund for student loans that i completely paid off from Edfinancial Services on XX/XX/XXXX for the amount of {$16000.00} which I paid on XX/XX/XXXX. When I called to ask for a refund, they stated that it would take 6-8 months for them to reinstate the loan. Why is it taking them this long to reinstate, and possibly affect my loan forgiveness, especially when other major student loan providers have a 72 hour reinstatement timeline? Thank you for your help.
|
| 03/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment of {$6100.00} to Edfinancial on XX/XX/2019. Confirmation # XXXX towards a specific loan-loan C. The company split up the payment and registered them to two other loans provided providing false dates for the payments. Even after incorrectly documenting the loan payment the payments were never deducted from either the principal or outstanding balance.
An original payment of {$1000.00} on loan A was never applied and deducted from the outstanding balance.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Ed financial is my current federal student loan servicer and I am attempting to refinance with XXXX XXXX for which I need a statement of payoff verification. Ed financial is refusing to provide this statement. I have made multiple calls and requested to speak to a supervisor, but have not received a call back. I am unable to obtain the information needed to transfer my loan out of Ed financial and this issue causing delay for refinancing and coating me time and money.
|
| 09/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Outside of other issues with company lying called XXXX of XXXX told 10 day payoff was XXXX sent cashiers check XXXX XXXX for amount check had tracking arrived on the XXXX sat XXXX being told i am being charged interest. Extra amount XXXX and they did not bother cashing it. Was sent with 10 day limit was told loans dont accrue interest with forebearance as well by finaid rep. It is not my problem that you didnt cash my check. I am not paying interest on your negligence
|
| 09/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial loan provider needs to be looked into. I requested a refund for payments made during the COVID pandemic, along with many others. These refunds are taking up to 150-200 days with no email or paper confirmation. Many people with other loan providers are receiving their refunds much faster, but Edfinancial is being unreasonable about their timeline. I need to be sure that this refund is processed before the end of the year and before forgiveness. Please help.
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have email proof stating that my first scheduled payment is estimated to start of XX/XX/XXXX alongside confirmations I got directly after signing up for reoccuring payments that the first payment would begin on XXXX XXXX. Now on their site, there is no record of this XX/XX/XXXX date, it only says the next payment will be processed on XXXX XXXX. It seems rather intentional to push back in order to force additional interest payments. This is seriously unprofessional
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I applied for an Income-driven repayment plan on studentaid.gov on XX/XX/29. According to studentaid.gov, it was already processed and accepted by my servicer ( Edfinancial ) which is not the case. I can find no indication of it anywhere on my Edfinancial account, and they still have me on my original repayment plan. It's been almost two months so I ended up applying again a couple of days ago, but with payments restarting soon I worry it won't be processed in time.
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am a student abroad, so I filled out a form ( in-school deferment request ) and submitted it in XXXX so that I would not have to make loan payments while I'm in school. Yet I am still being charged and EdFinancial services is telling me I'm delinquent on my payments. I have uploaded the form XXXX times now and submitted contact forms to them at least XXXX times. Because I do not live in the XXXX i am not able to call them. They have been completely unresponsive.
|
| 11/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
EdFinancial sent me a letter with my new monthly payment after consolidating my loans under the new income driven repayment I signed up for at StudentAid.gov. They have not updated their monthly payment on their portal, and despite me making my agreed upon monthly payments per the letter, their portal is saying I am behind on my loans and to contact them. I have emailed them 3 times, called countless times, and yet I am unable to reach someone to fix this issue.
|
| 09/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have contacted EdFinancial numerous times in refunding payments made to my federal student loans ( due to the Cares Act refund policy ) and have the balances to those payments reinstated reflected on my account. There are 2 separate payments of the amount for {$3500.00} and {$1600.00} both made on XX/XX/2021. EdFinancial seems to be the only lender that has been completely unhelpful in the process of refund while others are reflecting a much quicker lead time.
|
| 04/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loan servicer EdFinancial is misreporting my student loan balances and continuing to charge interest during a government mandated forbearance period ; this is causing my credit score to be adversely effected as well as changing my loan balances to reflect inaccurate amounts of principal and interest. I have three student loans with the same services, and two are continually adding interest, and the servicer has been making collection calls to my home.
|
| 06/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my student loans- the last check I wrote was for {$2700.00} ( payoff amount ). Check Number XXXX. The check was cashed and posted to my bank account XX/XX/2023. Since that time, EdFinancial has failed to update my outstanding balance to XXXX. As of XX/XX/2023 it still shows I owe {$2700.00}. I have called multiple times, sent a letter with a copy of the check, created countless requests with EdFinancial. I don't owe them any money, I paid it all off!
|
| 10/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt
|
| 11/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid edFinancial {$62000.00} in a loan refinance. They cashed the check but did not apply all of the money to my account. There is still {$3300.00} missing from my account. I tried to remedy this, but there is a 150 day wait to process my request. It is absolutely criminal that they cashed my check, and are holding onto the money for 150 days before applying it to my account. Customer service also will not give me any information on where my request stands.
|
| 06/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have a loan with ED FINANCIALXXXX. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and ED FINANCIALXXXX with no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX-XX/XX/XXXX and XX/XX/XXXX-XX/XX/XXXX.
|
| 09/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have called Ed financial 6 times to try and payoff my student loans. Each time I call its a 500 minute wait. I have called and left a callback number however no one reaches back out. They moved the first payment day up to XX/XX/28 without notifying me from XX/XX/28.
I ended up paying the entirety of my loan following their instructions on their website however they changed the owed amount after payment. The funds have also been taken from my bank account.
|
| 10/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I called EdFinancial to request a refund of my loan payments on Friday XX/XX/XXXX and today ( XX/XX/XXXX ) I called for a status update on my request. The representative told me my refund request had not been processed and she could not give me an estimate of how long I should expect my refund nor an average of how long it usually takes for these refunds. This is a time sensitive matter as the federal student loan interest will start back up in XXXX of XXXX.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
A request was made to ED financial to refund the amounts paid during the COVID pandemic on XX/XX/2022.
I have yet to receive a refund, nor have I even received a time frame for expected refund.
It has never taken any company that Ive dealt with, more than 4 weeks to process a refund.
This appears to be common complaint online regarding ED financial services- Mishandling of refund requests, delay in refund submission request, delay in processing refunds.
|
| 08/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Credit reporting is voluntary Edfinancial Services never had my written consent nor permissible purpose to report these tradelines. XX/XX/2023 I received correspondence from US Department of Education that my borrower defense application was approved and my loans will be discharged and the tradelines will be deleted from my consumer report. The tradelines are still reporting and they are reporting inaccurate information. See more details in the attachments.
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I had all of my student loans paid off in full and now they are saying that I owe them {$13000.00}. I called them and sent them proof of my payments such as their own receipts and they have not gotten back to me or erased the debt. I had paid off my loans in full and then they got a new website and started sending me statements with due dates on XX/XX/23. It has been months since they have gotten back to me and now they are sending me delinquency notices.
|
| 09/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
On XX/XX/23 I applied for an Income Driven Repayment Plan with my student loan provider, Ed Financial. I chose a graduated extended payment plan. They usually application approval period is 2-4 weeks. They told me it could take up to 25 business days to process. I have checked my online account and called them to follow up. It has been over 6 weeks since the application was submitted and I still do not have an answer as to why or not I have been approved.
|
| 06/15/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am being continually harassed on acctXXXX for the student loan debt of a stranger with a different name that has NEVER lived in my home of XXXX yrs. On XX/XX/22 our mail carrier confirmed the borrower lives at XXXX XXXX XXXX. Despite numerous contact attempts the collector refuses to update the records of a {$20000.00} debt comprised of {$6000.00}, {$6000.00}, {$4500.00} & {$3500.00} so that's the total I'm considering suing for in defamation & damages.
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/ I have received an email from the U.S. Department of Education about that a loan service called EdFinancial said that I got payments due in XXXX. I was clueless about this payment because nobody notify me about this. Also, I have never signed up to a EdFinancial account. Then, I got mail from EdFinancial stating that I owe XXXX dollars for the month of XXXX. I am so confused at this point because I am already paying student loans to XXXX XXXX.
|
| 07/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Edfinancial added a missing payment to all of my XXXX XXXX once they transferred. I missed three payments in XXXX due to XXXX XXXX failing to contact me about the end of deferment ( They had my XXXX address ). Now with the transfer Edfinancial added a missed payment for XX/XX/XXXX even tho I only missed XXXX, XXXX, and XXXX of XXXX. I'm just a poor XXXX XXXX old trying to buy a house for my family and XXXX XXXX XXXX companies keep ruining my credit.
|
| 09/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
These student loans are not mine The home I was living at withbmy boyfriend in XXXX Tx.. I lived as we broke up.. I left my iD in his drawer beside his bed.. I was angry because he was cheating on me with a girl that has same name as me..my ex had the lady name XXXX so her name XXXX XXXX .. this girl was from XXXX and they kept all my things and wouldnt give them back to me. This lady is the one that falsified school documents and stole my identity!
|
| 06/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have a loan with EDFINANCIAL. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and EDFINANCIAL with no successful resolution. XXXX, XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XXXX XXXX / XXXX XXXX.
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023, my servicer -- EdFinancial -- indicated that they had submitted a refund for {$21000.00} for approval by the Department of Education. More than two months later, I have not received that check or any useful updates about its status. I have tried numerous times to get resolution from Edfinancial, but in each call they simply say the refund is " processing '' without telling me what that means and when I can expect to receive the check.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Hi, I called EDFinancial on XX/XX/XXXX to get a loan refund on payments made on XX/XX/XXXX for the amount of {$500.00}. The representative was not able to give any confirmation or date on when I should expect my refund. All I was informed is that they have submitted my request for a refund. The amount has not been accurately reflected on my account. A lot of other people are having the same problem and they recommended me to submit a complaint here.
|
| 10/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Request for refund of student loan payments ( eligible under Biben 's student loan forgiveness act ) made during the pandemic have not been process in over 30 days compare to other servicers at 7-14 days.
Company : ED Financial Services Requested refund on XX/XX/2022 : was told " {$23000.00} will be refunded '' Followed up on XX/XX/2022 - status " still waiting for processing '' Followed up on XX/XX/2022 - status " still waiting for processing ''
|
| 10/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called EdFinancial on XX/XX/XXXX about the loan forgiveness that was issued for up to {$10000.00} and any payments made since XX/XX/XXXX should be refunded up to that amount. I made payments totaling {$5500.00} since XX/XX/XXXX and am eligible to be refunded for that amount. After talking to them on the phone I was told it will take 150-180 business days to process my refund. Other lenders have been getting these refunds to people within a week.
|
| 10/12/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
EDFINANCIAL XXXX Installment Unknown XXXX XXXX, XXXX EDFINANCIAL XXXX Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX - Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX - Installment Unknown XXXX XXXX, XXXX XXXX XXXX XXXX XXXX - - - Installment Unknown XXXX XXXX, XXXX
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
EdFinancial Services are failing to provide any confirmation of the refund process and are not providing a timeline of the process.
Other services are providing direct communications with confirmations and having the loans refund process finish within 72 hours and have the loan balance reflect the correct amount in their account.
EdFinancial can not provide the similar service and are not providing adequate reasons on why they can't provide it.
|
| 08/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Payment is not showing up on Account history after XXXX weeks. When I called to inquire, a recording told me the wait would be over XXXX minute. Today is XX/XX/2023.
Furthermore! that was not even the first time I called the first time I called the number provided a recorded voice that we meant to be mistaken for a person started trying to sell me some medical device. Someone or some group is clearly trying to prey on the elderly and confused.
|
| 05/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act EdFinancial Services Student Loan, has violated my rights.
15 USC 1681 Section 602 states I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 10/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I requested a refund on EdFinancial of a certain amount of money. The request was sent but I would have to wait 150 days to get it. The issue is I had a vehicle accident on XX/XX/2022 but now I have to pay the remaining hospital bills, and chiropractor bills but need the money soon sense I don't have much time left. I was given the end of this month to pay for the mean time my lawyer gets the process done sense I was the victim in the accident.
|
| 08/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
EdFinancial provided a loan transfer information to a new portal in XXXX that it will be completed after 2 weeks. After 2 weeks, they sent another email that the transfer has been delayed. They have not provided any information on the transfer so I can not sign up to make the payment. Interest will accrue on XX/XX/XXXX so if they are making us pay the interest during the time I can not make the account, this is a very unfair/unlawful practice.
|
| 10/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am trying to reach them to discuss my loans because the balance doesnt make sense. I also submitted a three month forbearance. I have called, requested call backs, waited on hold for hours, sent them messages, chat bots, etc, no return messages at all. I have never spoke to someone and idk what to do about my loan payment. I have worked on my credit score for 6 years and now I might end up with a late payment because they wont respond to me
|
| 09/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
EDFINANCIAL reported information about a federal student loan to a credit agency XXXX regarding a student loan which I never had.
I am XXXX XXXX XXXX and I have never taken a student loan in my life. Ive tried to call them 5 times and the automated assistant tells me that the wait times are over 500 minutes each time. I ask them to call me back and they never do. They make it impossible to reach them to resolve the false or erroneous report.
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In Edfiancial, I have enrolled myself 4 times into the auto-pay to make sure my payment is made automatically. And I have received letters telling me no payment was ever made.
I checked back in and saw that my bank is connected, but that there were errors and that it never was submitted.
No warning is even sent to me letting me know, but I found out a month later making me pay twofold ( something I can't afford ) but struggling to do so.
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
With EdFinancial moving websites, they prompt users to create a new account in order to access their loan information and make payments. The problem is that when I attempt to create an account, the website brings me to an error page and simply tells me to try again later. Despite trying again the next day, the problem persists and I'm no step closer to accessing any loan information from the servicer or being able to actually make a payment.
|
| 02/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I spoke to a representative on XX/XX/2020 in regards to my account and removing late payments from my credit bureau and I would get caught up with my current balance. The agreement was to remove the lates and mark the account as current on their end but they are still reporting on my credit as 90-120 days late which is effecting my scores. I would like these late payments removed as part of the the verbal agreement I had discussed with them.
|
| 07/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
edfinancial.com - the site has been showing broken links for at least 10 days now. This was reported to them by a XXXX user on XX/XX/2019 and they responded they were aware of the issue.
I contacted them as well via their website and they gave the same response last week.
The problem has yet to be fixed and I do not feel safe logging in and making a payment if they don't seem to care their site it broken.
THIS IS DELAYING MY PAYMENT!!!
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am experiencing financial hardship and requested a refund on all 13 payments to EdFinancial Services during the freeze period for my students loans. The company claimed it will take over 6 months to process the refund which does not help with my current financial need. They also ignored my email request so I had to wait a long time to get through to a customer service representative who informed me it would not be processed for 6 months.
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I attempted to pay my 10 student loans totaling {$360.00}, and they sent an email confirmation saying the payment was received. My loans were reversed and my loans remained delinquent. I have made multiple attempts to pay my loans and they reverse some but not all of my loans. My checking account balance has sufficient funds but they do not accept my full payment and this keeps my loans delinquent. They have not responded to me via email.
|
| 11/09/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act this creditor has violated my rights under 15 USC 1681 section 602 which stated I have the right to privacy.
15 USC 1681 section 604 ( a ) section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15USC 1666 ( b ) a creditor may not treat a payment on a credit card account under an open end consumer plan as late for any purpose.
|
| 08/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I was notified that my student loans were transferred to EdFinancial Services.
At no point with EdFinancial was I provided information on how to ensure my payments would count towards the PSLF/TEPSLF.
On XX/XX/XXXX I submitted my PSLF/TEPSLF and my students loans were transferred to XXXX XXXX.
However, the records sent are missing numerous payments both to EdFinancial as well as my previous Direct Loan Servicer, XXXX.
|
| 07/21/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I previously sent a letter asking for the documentation you used to verify these late payments, such as a transactional history, since what's reporting is not in line with any of my records and I know for certain that what's reporting is incorrect and inaccurate. Late payments affect my scores by a great deal, for sure you know that. How would you feel if the late payments reporting are not true but it keeps on weighing down your scores.
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I scheduled a payment of {$60.00} towards my student loan on XX/XX/XXXX with Edfinancial. I received a payment confirmation e-mail. On XX/XX/XXXX, that amount was debited from my checkings account. I logged on to the edfinancial website where there is no record of my payment. Usually when it's being processed it shows up as pending payment. There's no record or indication anywhere of my payment but they took the money out of my account.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Act, the following creditors have violated my rights : XXXX ( account ending XXXX ) {$23000.00} XXXX XXXX XXXX ( account ending XXXX ) {$640.00} XXXX XXXX XXXX ( account ending XXXX ) {$23000.00} 15.U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1682 section 604 section 2 states : a credit reporting agency can not furnish the account information without my written instructions.
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
EdFinancial just got this account from XXXX XXXX. Apparently prior to signing the contract with the Dept. of Ed, they were unaware of the outstanding class action law suit filed against the Borrower Defense division, which the Judge on the case ruled in favor of the Plaintiffs on the final settlement. See all attached. Per the courts this loan never existed constituting it needs to be completely removed from my credit report with XXXX.
|
| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has vioated my rights.
5 U.S.C 1681 section 602 A. States i have the right to privacy.
5 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 5 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called EdFinancial Services on XX/XX/2022 to request a refund on my payments made during the payment pause. They told me there was no way to know when the refund will be given to me and that it will likely be no less than 90 days. They gave me no confirmation of my request and when I inquired about a written confirmation they said they can not provide that and that if I want to know the progress I'll have to keep calling them back.
|
| 06/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX XXXX XXXX XXXX has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat c payment on a credit card account under an + open end consumer credit plan as late for any purpose.
|
| 12/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
When asked about loan forgiveness for nurses was told that only teachers qualify for forgiveness. When asked about XXXX was disconnected and when I called back I couldnt get through. Request a refund of payments I made since XX/XX/2020. Its been 2 months and it reflects on my loan amount but I dont have the refund yet. Its very difficult to know whats available when they arent forthcoming with information or answers. So frustrating
|
| 10/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I requested a refund from EdFinancial Services about XXXX weeks ago due to the XXXX XXXX XXXX. I have called each week since to verify if the refund request has been processed. In which they, agreed. Each call I was given a longer expected date of refund. However, I believe that refunds shouldn't take longer than XXXX days. I do want to take advantage of this opportunity to get assistance from the government with my student loans.
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my school loans XXXX of balance {$9700.00}.
I called requesting a refund with the new laws on XX/XX/2022. Since the I have called on XX/XX/2022 and XX/XX/2022 asking for a note confirming my request and getting an update on when Ill get my refund to be able to qualify for the federal student loan forgiveness.
This is unacceptable to hold my funds for this long as a refund unless they are going to pay interest on it.
|
| 04/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
In accordance with the fair credit reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instruction.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose
|
| 03/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This loan was taken out fraudulently in XXXX I was sentenced to 4 yrs XXXX XXXX to Illinois department of corrections and didnt get released until XXXX. I spoke with merchant EDFinancial to get a validation of debt and have not received any info at all and was notified of the university as of doing bad business. I would like this removed from my credit and is so frustrating because they can not give any resolution to the problem.
|
| 09/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Ed Financial does not provide any transparency on the refund process. In fact, the company representatives are saying the refund process will take 6+ months. This is not okay as other student loan providers have a turnaround time of 6-8 weeks. Something fishy is going on with Ed Financial. It appears this company is delaying the refund process so that borrowers are forced to pay the accrued interest after XX/XX/2023. Please help.
|
| 03/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
In accordance with the fair credit reporting act XXXX account # XXXX, has violated my rights.
15 USC 1681 section 602 states I have the right to privacy.
15 USC 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions.
15 USC 1666B : a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
|
| 07/22/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act. Account # XXXX has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 166B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 11/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The student loan on my credit report were paid off and Balance at XXXX. Edfinancial is reporting as if I have a balance with them even after the servicer was changed to XXXX by the department of education.
I attempted to dispute with bureaus and it came back as updated.
I contacted Edfinancial over 65 days ago to have this properly updated and they have failed to do so even after confirming I have no current loans with them.
|
| 09/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
This in follow up to complaint XXXX. ( I don't see an option for supplementing existing complaints so I have created this new complaint. ) I requested information from XXXX on my XXXX Parent Plus loans. EdFinancial has, to date, refused to comply yet I am responsible for payments on these loans. EdFinancial refuses to share relevant and important information on my loans. Please help me with these predatory and lending actions.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
EdFinancial has been moving my loan to EdFinancial for several months.
I am not able to access my account despite the end of the Student Loan payment pause. I can not verify that I am on an XXXX. I can not verify if I need to pay. I don't know how much I owe They said they will fix it over a month ago ( late XXXX ).
When I try to register again on their website ( despite being their client for many years ), I get an error.
|
| 11/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Miss-information present on my XXXX credit report regarding all my student loans with EdFinancial.
It is stating " Payment Deferred '', showing on XXXX different Student Loans managed through EdFinancial " Opening Dates : Balance '' : XX/XX/XXXX : {$5500.00} XX/XX/XXXX : {$5500.00} XX/XX/XXXX : {$4500.00} XX/XX/XXXX : {$4000.00} XX/XX/XXXX : {$3500.00} XX/XX/XXXX : {$2000.00} XX/XX/XXXX : {$2000.00} XX/XX/XXXX : {$2000.00}
|
| 12/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I consolidated my XXXX loan to be able to have a XXXX loan and apply for loan forgiveness. The original loan was never removed and now they are saying I have two loans and there are two loans on my credit report. I only have one. I have explained to all parties involved that I should only have the one loan but someone has made an error and it is showing I have two and they are believing their computer screens instead of me.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a Parent Plus loan held by EdFinancial. I just requested a refund on my payments for {$11000.00} via a check to be sent to my home address. The person on the phone mentioned that it would be at least 6 months minimum to get a check sent out to me. I asked if there is anyway I can get a status of when the check will be sent out and they said I have to wait 6 months which is unacceptable. I made the call on XX/XX/XXXX.
|
| 10/13/2023 |
No |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
My old student loan XXXX XXXXXXXX XXXX management who is no longer in business with the department of education mis represented my payment history and has severely affected my credit in a negative way. I still have the false late payment history listed as XXXX missed payments after XXXX of rectifying. I have lastly seen the payment history dates seem to change a bit but still no removal or rectifying of the credit report.
|
| 09/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/23, my XXXX request on XXXX was completed. Review of the application is listed as completed.
The next step listed was Your loan servicer will reach out to you with additional details regarding your completed application. Contact them if you have any questions.
I have not heard from my loan servicer and I am unable to reach my loan servicer. I have called at least 4 separate times, requesting a call-back twice.
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
EDFINANCIAL {$3800.00}, {$25000.00}, {$13000.00}, {$25000.00}, {$24000.00}, {$9100.00}, {$9500.00}, {$4800.00}, {$5000.00}, {$2800.00}, {$240.00}, {$2700.00}, and {$5700.00} PURCHASED MY STUDENT LOANS FROM XXXX XXXX AFTER XXXX XXXX REMOVED MY ACCOUNTS on XX/XX/XXXX. SECRETARY OF EDUCATION XXXX XXXX XXXX US SECRETARY OF EDUCATION SENT AN EMAIL ON XX/XX/XXXX, STATING MY STUDENT LOAN DEBT RELIEF APPLICATION HAS BEEN APPROVED
|
| 09/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Approximately two weeks ago I contacted EdFinancial to request a refund of the student loan payments I made during the pandemic. I was not provided with any timeframe for when I would receive the refund nor how. I now just received notice that all of my person information ( name, dob, social security number ) was compromised. I would like to refunded as soon as possible so that I can end my relationship with this company.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I overpaid my student loan by XXXX and I called edfinancial to to make sure the overpayment will apply to the other loans and it has not applied, and now Im worried that Im going to be charged interest on something that I already paid for. The rep said that she would put an application to get the overpayment dispersed to the other loans but it is still showing the balance on the loans and over payment to the other loans.
|
| 08/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THESE ACCOUNTS VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THESE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS ( FCRA ). EdFinancial Services, LLC violated 15 usc 1681a ( 2 ) ( B ), 15 U.S. Code 1681b ( a ) ( 2 ), 15 U.S. Code 1681 ( A ) ( 2 ), 15 usc 1692j ( a ), and 15 usc 1681e ( b ).
|
| 08/24/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
XXXX has been non-compliant with removing the unverified account ED FINANCIAL/XXXX which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that ED FINANCIAL/XXXX was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I paid off my loan of {$2300.00} back in XXXX XXXX XXXX and it was all paid off, but once they transferred to a new website they claimed I never repaid the loan. I had no idea that they made this mistake until they started to send me emails telling me to start a monthly payment of {$50.00} to repay it, but I shouldn't have to because it should be paid off. I've tried to reach them by email but they never got back to me.
|
| 10/28/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I tried to finish my XXXX XXXX for XXXX XXXX and was unable to complete the work because no one provided me with the books for the classes so there was no way to do the homework or course work. So by the time I dropped out because no one would help me it was a little to late with some of my loans and pell grants. But I at least emailed them once a day and never received a response. I don't feel this is my burden to pay.
|
| 01/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have a loan with EDFINANCIAL SERVICES. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and EDFINANCIAL SERVICES with no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 120 days late.
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX XXXX, University XXXX XXXX has refunded and returned {$6700.00} back as I withdrew from taking Fall 2023 classes. This withdrawal was 100 % refundable as I was within the deadline. Its been 6 weeks now, and that amount {$6700.00} has not been posted or deducted by Dept of Education or Ed Financial from my student loan balance. Everyday the interest rate is increasing from a student balance thats not updated.
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX XXXX I paid {$2700.00} to my account for my loans on EdFinancial. The company didnt record my payment after 2 days when I checked my payment history, the payment I made was gone, my accounts balance hadnt changed and the interest kept accumulating. Also, I have some proofs about this issue. I had contacted them many times but still didnt get a call back while they said they would in their system phone call.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is delaying refunds for payments made during the CARES Act suspension. I was told refund would take 150+ business days or 7+ months to process. Representative told me that I may not qualify for forgiveness as the refund would not be processed timely and it would negatively impact credit score. EdFinancial is providing misleading information and tried to discourage me from requesting refund for payments.
|
| 11/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My subsidized and unsubsidized loans were " forgiven '' in XXXX of XXXX. I have been paying on them for well over 20 years so the time was up. Anyway, they show as paid in full on the provider 's portal but still show a balance on my credit report. There is also a refund of over {$3000.00} due to me that has not been received. I disputed this with the credit bureau but they were advised the reporting was accurate?
|
| 07/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Consistently receiving frightful messages from XXXX college in regards to a loan. In the last email received, the college stated that the last payment was back in XXXX ( 11 years ago, see attached ). However, XXXX has since shuttered due to the borrower defense case ( Sweet vs Cardona ). According to the Department of Education, the student loans have been approved and balances will be erased ( see attachments ).
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/XXXX I requested a refund from EdFinancial Services for my student loans payments made during XXXX ( A total of {$11000.00} ). It has been 6 weeks and I have yet to receive any information regarding where my refund is or any confirmation email that they have sent my request to the appropriate government agencies. I need to receive my refund before XX/XX/XXXX in order to apply for student loan forgiveness.
|
| 06/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
EDFINANCIAL XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX XXXX ( XXXX ) XXXX I have asked for information for the reporting company for any signed documents that this loan belongs to me and it could not be furnished. Despite the fact that someone else is paying for this loan in a timely manner, it does not belong to me. I have never needed a loan for school because my tuition was mostly paid by my federal financial aid.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
My Borrower Defense Application was approved for forgiveness on XX/XX/XXXX.
Edfinancial Services did not discharge my loans. I had several closed loans that were consolidated and held by Dept of Education in XXXX and they put Discharged status on the closed {$0.00} loans and put my consolididated back into repayment.
I tried calling them and after being on hold for hours I explain my issue and they hang up.
|
| 08/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I applied for the XXXX repayment plan on XX/XX/2023 through the studentaid.gov website. The website told me that they would send the application to Edfinancial for review. Edfinancial reviewed it on XX/XX/2023 but I never received any correspondence on whether my application was approved and I am currently still on the standard payment plan. They never sent and email or a letter on the status of my application.
|
| 07/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I have requested that Ed Financial Services fix the false information on my credit report, as well as a Third Party Company representing me. They've reported that I was 120+ late on student loan payments that have been in deferment status. I have consistently completed deferment paperwork every time I was eligible. There are 5 negative items on my credit report that are false and need to be removed immediately.
|
| 11/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX, I called to request a refund for payment made during the pandemic and was told the request was being processed. There is no confirmation given. I called back XXXX weeks later to ensure the request was submitted. I was told it was submitted and they weren't sure how long it would be, because my refund was tied up with my student debt relief. I was under the impression these are XXXX seperate transactions?
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have attached a picture for reference but I have made multiple payments on my student loans. My payments keep getting reversed and there is no notification given of when it happens. This is very frustrating because I have more than enough money in my account when these payments are being made. I know for a fact it is not an issue on my banks end. Ive talked to multiple people who are also having this issue.
|
| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I requested for Edfinancial to refund me my student loans, per the CARES act. They did not provide any type of nonverbal confirmation of my request, and stated that it could take over 160 days, but with no specific timeline, which in either case is significantly longer than competitors processing time of around a week or two. I would like for my student loans to be refunded in a timely manner.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EDFINANCIAL is XXXX After asking for a refund on the payments we made during the pandemic pause we are being told it will be ATLEAST 5 months till we receive our refund back. 5 months!!!!
When we call back to confirm refunds have started to process they are not finding any records of us calling and requesting the refund that we sat on hold for for 3 hours to request.
Edfinancial is LYING to borrowers
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I payed my loan and got confirmation for the payment.
Then my payment reversed for no reason and they didn't give me an alert so my payment was late.
I also enrolled in autopay on the same day and despite double checking info several times when this months payment date came around - it did not deduct from my account.
Tried calling several times with no success and very long wait times.
|
| 03/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On. XX/XX/2023. I received a email from U S. DEPT OF EDUCATION CONFIRMATION MY APPROVAL OF THE SWEET VS. CARDONA CASE.
MY BURROWER DEFENSE APPLICATION WAS APPROVED WHICH MEANS TOTAL LOAN DISCHARGE {$14000.00} DEBT AMOUNT NEEDS TO BE REMOVED FOR MY CREDIT FILES WITH XXXX XXXX AND XXXX. IMMEDIATELY THANK YOU. Please review attached verification letters for ( 2 ) student loans PLEASE REMOVE ALL TOTAL DEBT
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted my first monthly federal student loan payment to EdFinancial on XX/XX/2023 - a payment of {$430.00}. This was before the due date of XX/XX/2023. Without any notification, my payment was reversed on XX/XX/2023. I was not aware, nor was I made aware. All of my banking information was also correct. Now, my payment is " late '', despite my timely loan payment, and I am being charged a late fee.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I over paid my loans and finally they were applied to my other outstanding loans however everything is completely paid off but now I have negative balances on my account that I would like refunded to the account I paid from. I have tried calling and emailing edfinancial but it is really hard to get a hold of them. In summary, the loans are paid in full but I have negative balances due to overpayments.
|
| 10/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2022 I called to request the funds I payed toward by student loan during the pandemic relief period be refunded. I was not given a confirmation number, though I did receive an email saying the request was received. I was also not given a timeline as to expect the request to be processed. I'm trying to get the refund so that I can apply for relief before my next payment due at the end of XXXX.
|
| 01/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
after reviewing my credit reports I saw that my student loan stated that I was 90 days late. The reports starts my payment history as 90 days but prior to the 90 days is has an on time payment history. If the account is reported as OK, OK, 90, it means that the 2 " OK '' payments are inaccurate. Prior to the month that states 90 days it should state 30 day late, 60 day late leading to my 90 day late.
|
| 11/26/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
Servicemember |
|
A student loan was took out using my information. I have tried to get information from the creditor, however they can not validate this account Because its not under my SSN. I was deployed when this happened and the credit bureaus still have not updated my credit report. I have provided XXXX and XXXX documents ( police report and FTC report ) to support my claim an they have yet to update my report.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I called EdFinancial and requested a refund on my student loan account for my most recent payment of {$21000.00} made on XX/XX/XXXX ( during payment pause. ) I was assured that this request was confirmed and the payment would be refunded. I called back on XX/XX/XXXX because no activity is showing on my account. I was advised that a refund will take 150 days. This is not reasonable.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Tried since XXXX to get through on phone. Logged into edfinancial portal last week and sent message to thank for loan forgiveness and request this info : 1 ) when will XXXX balance be reflected on my credit report 2 ) if and when I will receive overpayments refund ( After so many years of paying and bad experiences with student loans I am hesitant to ask questions for fear of punitive actions )
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have tried to call them several times over the past week and a half, I have sent emails and chats, and multiple phone calls, they never reach back out to me in any form. They are saying that my payments start back on XX/XX/12 when I am enrolled in college still and cant pay. I called at XXXX this morning and have been on hold for an hour when they said the wait time will only be XXXX minutes.
|
| 11/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
All of my student loans were originated from XXXX. I have repaid the principal balance and interest. The balances are reflective of junk fees, late fee 's attorney fee 's ect that have been accruing interest for over 23 years. I am not able to make any payments on these loans and can not return to school to finish my degree, impacting my credit rating.
The loans are eligible for cancellation?
|
| 05/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am missing between XXXX dollars in monies that I payed toward my student loan. I paid one amount and another much smaller amount was logged. I have reached out to the services provided bank statements and fed student aid to complain and even reached out to ombudsman and am not receiving any assistance at all. No one will rectify this issue. I have been dealing with this for over a year now.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I tried to pay off my XXXX student loans with a lump sum of {$8000.00}. The transaction said the payment was confirmed but pending for several days. Finally, when I checked it again on the night of XX/XX/XXXX, it said that my payment was reversed on the day I submitted the payment. I couldnt reach anyone by phone or chat when I tried to contact them when business hours started.
|
| 09/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I haven't recieve any information if my loan was forgiven. I see interest going up on loan so I try to make payment and get rejected saying no payment due {$0.00} balance. But I see my loan increasing daily from interest. I try calling and 7 hour wait. They say they call back but never do. This is entrapment and setting me up for failure and cost me more in the end if loan was not forgiven.
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX, I called to request a refund on all of the payments I made on my student loan during the pandemic. The person on the phone told me that he had submitted my request but would not inform me of a timeline of when I should be expected to get this refund.
I asked three times about a timeline and when this would be processed and he said he could not tell me. This is unacceptable.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Last Wednesday the XXXX of XXXX, I submitted a request for a refund on my student loans so that the balance can be reinstated before the XXXX administration begins the rollout process of forgiving loans. I was told the refund may take up to 150 days. However, I'm more concerned about the loans original balance being reinstated. I didn't receive any sort of email confirmation or anything.
|
| 11/26/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Greetings, There is a company name XXXX XXXX , XXXX who claim I owe an unverified amount on a student loan which the company has not verified pursuant to FDCPA 1692g ( b ). The company allege in one letter I owe an amount that is different than the amount in a second letter and that amount is different that an amount in a third letter.
Egregious tactics on an alleged debt I do now owe.
|
| 04/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
the student loan are over 20 years old and were at one point in default then they were removed of report almost 10 years ago. for some reason the student loans are back on my reports and reporting CURRENT. I have not seen or heard from these loans and could nit be current at all I called the loan carriers and they said they have no answers because they show no payments in over 10 years.
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2022 I put in a request to receive a student loan refund.
I called on XX/XX/2022 and was told it has been sent over to the department of education. I called on XX/XX/2022 and was told they are still processing it and it hasn't gone to the department of education.
At this point I am upset because I am feel like I am getting the run around and that they do not know what to do.
|
| 02/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I have attempted to reach out to XXXX to dispute inaccurate information on my credit report that doesn't belong to me. I have provided XXXX with a copy of my social security card and drivers license to prove my identity. However, although I have provided my actual social security number and license, I am being informed this account belong to me although I have never resided in Maryland.
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have a new leader called Edfinancial and I am unable to get any clarification on my loan. The letter I received in the mail is completely different than my account.
The amount is different, the due date is different and I've called them for weeks as well as email but no response. I've been on hold for hours as well as selected the option to have someone call me back but no one did.
|
| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested student loan refund from EdFinancial on XX/XX/2022 for the amount of {$6900.00}. After speaking with them several times, they have quoted a refund timeline of 150 business days to a year. Loan balance has not posted back to account and is quoted to take at least one month. This is unacceptable considering other federal student loan servicers are quoting times sub one month.
|
| 09/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Despite my previous query letters to your department, the most recent credit report I reviewed indicates that this record is being accounted for incorrectly and inaccurately. This file is used to keep track of various " infringement '' declarations. I don't believe the circumstances surrounding this record are accurate. Ensure that reliable, fair, and comprehensive reporting is done!
|
| 12/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested admin forbearance, waited the 21 business days, no documents or notes have been updated to my account, made 4 payments, two are not showing at all ( not even as processing g ) money came out of my bank on XX/XX/23. Contacted EdFinancial and rep state it could take 4 business days which would have been XX/XX/XXXX, but it's still not reflecting my payments nor a forbearance.
|
| 10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Edfinancial doesn't provide estimated wait times or confirmation email on how my loan refund application is going. I also do not know how much I am getting refunded. They just want us to wait and referred me to get information from the department of education. I hope there is a way to get an estimated progress information updates from the organization or the department of education.
|
| 09/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have tried for weeks to contact EdFinancial regarding my student loan payments and received no answer via several mediums. The monthly payment requested exceeds my finances and I need to talk with someone about lowering those payments. I have tried emailing and placing myself in their phone queue and received no answer. Additionally, their online chat system appears to be broken.
|
| 09/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
EDFINANCIAL Account Number XXXX {$7000.00} EDFINANCIAL SERVICES Account Number XXXX {$3800.00} EDFINANCIAL SERVICES Account Number XXXX {$2900.00} EDFINANCIAL SERVICES Account Number XXXX {$3200.00} EDFINANCIAL SERVICES Account XXXX XXXX {$2900.00} 15 USC 1681 Section 604 " States rights to consumers privacy ' Reporting agencies can not furnish a account WITHOUT my WRITTEN consent!
|
| 07/23/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
On XX/XX/XXXX XXXX XXXX XXXX XXXX contacted me via phone call. They said I qualified for a payment plan that was going to relief me of paying XXXX. They said that to be enrolled in the program i needed to pay XXXX payments of {$390.00} and {$72.00} each month for XXXX months. They had all my info already when they called, my ssn, student loan amount, address, full name, everything.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023, I paid {$1200.00} towards my student loan and paid it through Ed Financial Services. The amount was deducted from my bank account but until now the payment has not been posted or deducted from my student loan balance. I have submitted bank statement to Ed Financial Services and spoke to their agents for 2 weeks now but until now this issue still hasnt been resolved.
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have tried contacting EdFinancial for weeks to try and get them to cancel my consolidation loan application. Their phone wait times are over 600 minutes every time I call, no matter what time of the day it is, and their chat function does not work. Theyve not responded to my emails Ive sent either. I need this cancelled as soon as possible, or I will not be able to pay my loans.
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My loan servicer is EdFinancial Services. I requested a refund of payments made during the pause on XX/XX/2022. I was informed that this would take 5 months. I followed up on XX/XX/2022 and was told again it would take between 150 and 180 days. I am concerned that my refunds and newly adjusted loan balances will not take place prior to the time I am able to request my forgiveness.
|
| 10/09/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I tried to make a student loan payment of {$150.00} on XX/XX/23. I received a confirmation email on XX/XX/23 that my payment was scheduled that day. The payment was reversed. I tried to quick pay through the website but an error occurred. I tried calling Edfinancial multiple times but I did not hear back. I would not be held liable for a late payment because it didn't go through.
|
| 10/06/2023 |
No |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I will be suing all 3 credit bureaus, for false placing student loans on my credit report for years that dont belong to me. Ive filed so many disputes over the years .I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Grevens ( mo ) 281 SW 715, 719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists.
|
| 03/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
As of XX/XX/ Ive notice this fraudulent account XXXX XXXX XXXX XXXX Amount owed {$4500.00} this is a list below of fraudulent inquiries below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial 's timeline for loan refunds is so weird compared to other loan companies. They say 120 business days after the request for the refund to process, and then another 60 business days after that to actually get the refund, and my balance on their website hasn't updated. My sister 's loans at XXXX only took three weeks to get, and I have seen similar stories elsewhere.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Called EdFinancial about student loan refund on XX/XX/2022.
EdFinancial said they would submit request for refund but would not provide confirmation email or timeline for when refund would be made to my checking account.
I am not happy with lack of support from EdFinancial and unwillingness to provide confirmation of refund request and timeline to when i would receive refund.
|
| 09/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called EdFinancial XX/XX/XXXX to request a refund of 2 payments that were made after XX/XX/2020, they said it would between 5 months and a YEAR to process the refund. This refund was authorized under the CARES Act and other servicers are able to process refunds in a reasonable time ( 2-6 weeks ). I was told they could provide no confirmation and no method to track the refund.
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I paid off the balance in full based on the information I had about this student loan and one other student loan XXXX now has an overpayment ( credit ) of {$75.00} and the loan remains open student loan XXXX has been paid in full and closed as it should have been I have sent multiple messages to Edfinacial requesting the credit be paid to me and the loan shown as paid in full
|
| 02/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
EDFinancial LLC is reporting to XXXX an adverse, derogatory credit item of a student loan that they are the servicer of. I have never had EDFinancial as a servicer. The information of my being the borrower of said credit item is fictitious and has been placed to harm my credit standing. I demand strict proof from EDFinancial that their account with them is my responsibility.
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted an income driven repayment plan and a loan consolidation plan through studentaid.gov in XXXX. EdFinancial processed the consolidation part quickly but will not respond about my Income driven repayment plan form. I downloaded a copy and submitted it directly to EdFinancial but still no response. With payments due to resume I would like an my plan to be processed.
|
| 06/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received a letter from the XXXX XXXX XXXX XXXX on XX/XX/23 that my loans were all forgiven. I also received a letter from ed financial on XX/XX/23 stating that this was inaccurate information because it was not covered by my borrow defense claim ( Application # XXXX ). This claim is in regards to DeVry Universitys Sweet v. Cardona case and all my loans should be forgiven.
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
XX/XX/2023 - submitted a request for loan consolidation and income driven repayment plan.
XX/XX/2023 - XX/XX/2023 - During this time, I have contacted Edfinancial by phone, chat, and email more than 20 times and have received no response. My student loan payment is now past due because they have not processed my application and will not provide me with any status update.
|
| 04/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
When I signed up for payments through Edfinancial the representative stated my loans would be paid off in 10 years. Also, during Covid I told them to continue to deduct my loan payments after I got an email. I looked today at my tax documents and they have not taken 1 automatic payment since XX/XX/2020. This institution is very fraudulent and need to be sanctioned heavily.
|
| 12/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, I have reached out to EdFinancials customer service multiple times regarding a refund request on my student loan payment made on XX/XX/2020. However, I have been given no real update or confirmation that I will receive a refund. As a student who depended on the Pell Grant to attend college, its quite disheartening to know this company will do anything to refund me.
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called to request a refund for payments made during the forbearance period made during the pandemic on XX/XX/XXXX. In the past when I have made payments, money was immediately pulled from my account but to receive a refund I was told it would take 160 days since the day I requested it. The original amount I owe has been reinstated but I have not received my refund yet.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Multiple attempts via the lenders website contact info have been made to obtain credentials to login.
Combined time of 3 hours on hold, their callback service has never called back, they make chat unavailable. They do not email me my username or make it possible to login to set up payments.
I am at a loss as to how to contact this company to make on time payments.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have sent multiple emails, uploaded the same document twice and there is no communication from the company that they are even looking at it. Its ridiculous that I tried calling this time and I got a 468 minute wait time. I put my number in a queue but theres no sign of them calling. Its been the 468 minutes already! LONGER! I just want information about repayment!
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I set up auto payments on my student loans a month ago for when the forbearance ended. EdFinancial confirmed that my card information was correct and that my auto pay was set up correctly. The due date came, and they took payment on XX/XX/, but then cancelled it without notice at all. Now my loan says Im past my due date when I did everything I was supposed to do.
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial has been reversing payment on loans that are being paid on time, resulting in more interest on said loans. Edfinancial claims it is a problem with my bank when all information is correct and amount in account is more then enough to cover the loan that is being paid on time. Company is useless in terms of contacting and trying to deal with the problem.
|
| 10/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
I have called multiple times in regards to checks that were sent out that I never received or cashed and couldn't receive any information on which checks had actually been cashed and which ones have not and so there's thousands of dollars just sitting out there not cashed and they're trying to say that I owe them for it when I never even got it in the first place
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023 I submitted two payments too my servicer for two different loans ; that were not yet in default. The total payment was {$1300.00}. I noticed that the payment hadn't registered to my account, so I contacted ED Financial. After contacting them they told me that the payment was not showing up in there database. I believe fraudulent activity is a foot.
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have asked for my repayment plan to be the SAVE plan and requested to be pulled out of forbearance months ago because Im ready to begin payments. Im still in forbearance as of today and will be for another month it says. It takes about a month to receive an email reply. They put me on ICR instead of the save plan. They dont respond. The service is edfinacial.
|
| 10/16/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
EdFinancial erroneously reported my account 90 days delinquent, and then sold my account to XXXX, who also duplicated the error by placing the account on my credt reports and reporting 90 day delinquency and they haven't even had the account 90 days. Both acts are erroneous and should be removed. XXXX should report paying as agreed with no delinquency at all.
|
| 03/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
As of XX/XX/2023 Ive notice this fraudulent account XXXX Amount owed XXXX $ this is a list below of fraudulent inquiries below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/2022 I called and spoke to an Edfinancial agent about requesting a refund of payments made during the pandemic. I have called repeatedly because I have yet to receive a refund. On my 4th call I was told that the refund was sent to the department of the treasury on XX/XX/XXXX. My loan amount has not changed. Nobody can give me any further information.
|
| 02/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Servicemember |
|
From XXXX to XX/XX/2017 company reported late payments on student loans. I was told by company while on active duty loans are deferred. I have sent a copy of my XXXX to company. I have had no taxable income since leaving the XXXX in the amount to pay the debt ( currently only get va XXXXXXXX ) creditor told me I am right but still refuses to remove late pays.
|
| 10/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a payment before my due date yet my account shows a past due amount and interest is accruing on an amount I have already submitted the payment for. I believe they are doing this to scam the government since I am on SAVE, they want the interest to be higher since the government will just pay it. They are ignoring my requests and will not answer.
|
| 03/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have never been late on this account and it is showing two late payments for XXXX and XXXX of 2020. This is affecting my ability to get a mortgage for my family. I have spoken to EdFinancial and was assured that this matter would have been resolved. To date it has not been. Therefore, I have engaged the assistance of the CFPB to assist me in this matter.
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Ive been trying to set up autopay with Edfinancial to get the interest rate reduction and they keep telling me there is a glitch in their system and IT is aware of it. When I read previous complaints, people have been complaining about the same thing for the past five months. This is unfair as this sounds like they dont want to give the interest reduction
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I set up auto pay approximately one month ago and had one auto pay deducted from my bank account in XXXX. However when I logged in today, my XXXX loan was 1 day past due with no notice and which I only learned by logging in, and auto pay is no longer active. I tried to add autopay again and it is still not working. This could have led to a serious issue.
|
| 11/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
At the end of XXXX, I requested a refund for a payment ( {$4200.00} ) I made during the pandemic and under Bidens new policy I was eligible for a refund. It has been over 6 weeks and I have not gotten an answer on the status of the refund. I have called Mutiple times, but no one has given me an answer on what they are waiting for or how long will take.
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I am not the first person to have problems with repaying the Educational Financial services. They are reversing my payments so they can accrue additional interest. This needs to be in the XXXX XXXX XXXX This is crooked. I have tried paying again today but since it is veterans ' day. I expect to have this handled immediatly.
https : //edfinancial.com
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested refund of overpayments for : Loan XXXX Direct Loan Subsidized. Overpayment of {$520.00}. Still shows negative balance, Treasury has recevied no request to refund.
Loan XXXX Direct Loan Unsubsidized. Overpayment of {$410.00}. Still shows negavtive balance, Treasury has received no request to refund.
Demanding refund of overpayments made.
|
| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I requested a refund for student loan payments made during the COVID pandemic. Per CARES ACT law, they should be eligible for refund. I was told that the refund I requested may not be processed, and if it is, it could take 150 business days! This is unacceptable considering the fact that other servicers are providing refunds within a couple of weeks.
|
| 09/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Called to get student loan refund under CARES Act XX/XX/XXXX. I was told I would receive confirmation or updated balance within 4-6 weeks. I called them again XX/XX/XXXX and was told it could take weeks or months longer. There is no accurate timeline given and no progress in refund process. Other service providers are processing within 4-6 weeks.
|
| 07/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Older American, Servicemember |
|
Student loans with EDFinancial were transferred to XXXX for Processing under the XXXX XXXX XXXX. and are being reported to correctly by XXXX to the credit reporting agencys. But EDFinancial refuses to report the transfer and are reporting the closed loans as open and showing balances for loans they no longer have.Loans transfered XXXX of XXXX
|
| 01/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I applied for XXXX XXXX XXXX loan forgiveness and my edfinancial accounts should be closed as they were sold to XXXX. My edfinancial loans are still showing on my credit reports which means my loans were duplicated and showing incorrect information. I have no more loans with edfinancial. My loans were sold and consolidated into XXXX at XXXX
|
| 07/12/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
I am the victim of a fraudulent XXXX XXXX XXXX from XXXX XXXX XXXX. An account was open on XX/XX/2017 and listed my name as a co-borrower and the amount owed currently is in the amount of {$40000.00}. I filed a police report and filed a complaint with Ed Financial the servicing company of the account.
There has been no resolution to date.
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I had completely paid off my federal student loan of about {$9000.00} during COVID while I completed my XXXX program. I called the loan contact number to see if I could get a refund of my payments and then apply for student loan forgiveness. I have waited over 1 month and have not heard back. I have not received the refund for my payments.
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Called EdFinancial to refund my student loan payments made during COVID on XX/XX/XXXX, I was told I should have an update to my loan amount owed within an unreasonable amount of time. I see others who called AFTER me have updates, but none for me. No updates have been made to my loan amount nor have I received my refund amount of {$440.00}
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund from EdFinicial and they told me it would take 150 days or around 5 months for the refund process to go through. This is unacceptable as other providers get refunds back within a month. They are taking advantage of people and trying to push refunds passed the date of the current pause. Please do something about this.
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
The servicer " Edfinancial '' is unreachable via phone, email and chat.
The chat shows unavailable.
The phone line says busy and will not call back with the callback option.
The servicer will not respond to email.
I have already been charged late fees and it is affecting my credit. I have no income and need to apply for SAVE plan.
|
| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I dont understand how I have any delinquency on either of my student loans when the started coming due I set it up that I would not have to Pay anything back for a few years. Shortly after they became delinquent for a couple months then back to in good standing. I never missed a payment and would like that reflected in my credit report
|
| 09/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I submitted a forbearance request through XXXX on XX/XX/2023.
I did not hear back about this request.
I called EdFinancial XX/XX/2023 and XX/XX/2023 and did not receive an answer. I called again XX/XX/2023 on seven times and had them hang up on me every time. I am very stressed about this situation as repayments begin on XX/XX/2023.
|
| 09/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I want to change my repayment plan. The only way to do so is to talk to someone on the phone or chat with an agent. I have attempted to chat with an agent many times, and every time the system is down. Every time I try to call the wait time is over 8 hours. I really need to change my repayment plan and can not because of these issues.
|
| 09/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I attended XXXX XXXX XXXX XXXX XXXX XXXX. Didnt finish, school mysteriously vanished. I received less than XXXXXXXX XXXX. Now they want over XXXX from me. This was in the mid XXXX. I dont mind paying back the few XXXX, but I dont have what they are asking. I feel as though I was, and am, a victim of a predatory lender. Please help me.
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have called EdFinancial numerous times now about the status of my student loan refund in the amount of XXXX dollars however I have not received any further information on the status of the refund every time I called.
Ive reached out in XXXX and XXXX when the refund was announced and again in XX/XX/XXXX and XXXX but still no update.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
For the past month Ive been trying to pay for my student loans and each time it says it is processed and then comes back with a reversal! It is so frustrating and Im not sure why this keeps happening and every time I call there are long wait times and it says it will call me back and when it does or when it did it I was disconnected.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was told that it would take 150 days to refund my student loan payments that were made during the pandemic. I struggled a lot to make those payments and am currently struggling to pay rent/other necessities and having to wait 5 months isnt ideal. Other loan services are refunding people with a turnaround time of 6-8 weeks at most.
|
| 05/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Account showing a 90 day late payment. Account was never 90 days late. It was always in deferrment. Even payment history shows account was current month before, then all of a sudden 90 day late payment. This is inaccurate reporting and needs to be removed immediately from all credit bureaus. See attachment from XXXX credit report.
|
| 03/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a federal student loan through Ed financial that is currently on pause due to Covid 19 relief efforts and it is showing on my credit report as late payment when I have not even had a payment due yet. I even have an email from Ed Financial stating it is still on pause due to Covid 19 relief and that payment is not yet due.
|
| 03/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Hello, I have 2 student loans showing on my credit reports that are NOT mine! I believe they belong to my ex-wife and step son. I have NEVER authorized any loan nor did I ever sign any loan request paperwork. Would you please help me get this off of all 3 credit reporting agencies? Thank-You very much, XXXX XXXX XXXX XXXX XXXX
|
| 09/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have requested a refund of my student loan payments made during Covid forbearance from EDFinancial. This is almost 7k to which I am entitled to a refund based on the CARES act. EDFinancial refuses to give me any kind of confirmation number or timeline for this refund. After a month of trying in vain, I am filing a complaint.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EdFinancial is my loan servicer. I made a request for a refund on the payment on XX/XX/24. They told me it can take 90-150 days which is ridiculous. I have seen other loan services already start refunding. I called again last week as well as today and still no update. My loans havent been reinstated nor have I gotten a refund.
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In light of the recent announcements about loan forgiveness up to {$10000.00}, I called EdFinancial to reinstate my loans that I paid off in XXXX of 2022. I asked for a refund of {$10000.00}, and I was told that they could not provide confirmation that this request was submitted and that the request would take over XXXX days.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
Edfinancial is servicing my student loans, however they currently do not have record of my loans due to the borrower defense case still in pending status. Because they do not recognize I have loans, I have no way of making payments. However, Federal Student Aid is showing my loans accruing interest. This is grossly illegal.
|
| 09/22/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I paid off close to {$50000.00} in student loans in the last few years. Ed financial in Tennessee is not reporting this information to the credit reporting bureaus. The credit reporting bureaus all show I have {$20000.00} worth of student loans unpaid and I have paid them off 100 % and this information needs to be reported.
|
| 01/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loans were transferred from XXXX XXXX to Ed Financial due to the contract expiring. I get an email from Ed Financial, introducing me to their company. One problem, it was addressed to someone who is not me. I tried to register with my Social Security Number and SSN, and they were associated with the same incorrect name.
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have requested a refund for the additional payments ( {$100.00} over 4 loans ) on my student loans from edfinancial. They refused to respond and have taken my money for months now. I have already finished paying off my student loans and just want to know how to get my money back, but they are not cooperating in any way.
|
| 10/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I attempted to contact XXXX XXXX because my entire history of statement was missing from my online student loan account. I was told they would send these statements to me in an email within 30 days. It's currently been over 30 days and I have yet to receive the information regarding payments I made on my student loans.
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Spoke to a representative XX/XX/XXXX about my student loan refund from payments made in XX/XX/XXXX and XX/XX/XXXX. The rep stated the refund has been processed but failed to give a time frame or date on when. It has not been reflected on my edfinancial loan account either. Never received an email for confirmation either
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Despite my previous query letters to your department, the most recent credit report I reviewed indicates that this record is being accounted for incorrectly and inaccurately. This file is used to keep track of various " infringement '' declarations. I don't believe the circumstances surrounding this record are accurate.
|
| 03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer must not furnish an account without my written instructions.
15 USC 1666 : A creditor may not treat a payment on a credit card account as open-ended consumer credit plan as late for any purpose.
|
| 11/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I paid all my student loan balances with Ed financial in XXXX of 2022 and my accounts were all closed and I received a letter stating that my accounts were paid in full. Now I have a balance of {$28000.00} on my student loan account even though I paid everything in full in XXXX. My credit has been affected as a result.
|
| 08/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in XX/XX/1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school.
See 20 USC1232g ( b ).
Remove my student loans from my account, immediately.
|
| 02/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2020, ED FINANCIAL SERVICES L Opened an account in my name for Education Loans in the amount of {$3000.00} and {$3200.00}. I tried to contact them several times on or around XX/XX/2020 in regard to this matter, however, I was being transferred to all the wrong departments and didn't receive any assistance.
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a one time only refund for the student loan forgiveness. They told me it's against Edfinanciald policy to refund consolidated loans and it's against the department of educations policy. I called the department of education and they said there is no such rule. Edfinancial continued to deny the request.
|
| 06/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have been out of work for months now and Im not receiving any kind of income I just had a baby a few Months ago and now Im looking for work again. But I just need some time to find a job and get on my feet and I will assure that I will make my payments as long as Im currently employed. I just need a few months
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called over a month ago to have them send in an application for my student loan refund and still have yet to receive the refund. I called back this week for updates and they said they do not have a timeline for my refund. This is quite alarming, seeing as other groups have already given out refunds to people
|
| 10/11/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have student loans through a company that i make payments on monthly. However they have put late pays on my report and even put a 90 day late on when i still make payments monthly. I call them to pay them and complain about the late pays and they are very rude and unsympathetic even when it is their mistake.
|
| 11/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loan servicer removed my balance and said that it was paid off on their own behalf, but months later resumed my previous balance. They posted a payment to my balance from their own business, then months later undone with no notice, email, communication. ( Was put to XXXX due to a payment, not dismissal )
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Multiple emails, phone calls are unanswered. Their chat option doesnt work, they never call you back, which I NEED because they gave me information saying I qualified for a loan extension, but that Lon extension form they told me I qualify for is not available. I cant get ahold for anyone in over a month.
|
| 07/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested approximately 2.5k refund. Only received a check for approximately {$100.00} so am missing most of the refund. Called the company ( EdFinancial ) multiple times over the course of a year and they only claimed they were investigating in a research report. But I still never receive dmy money back.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Edfinancial has said multiple times over the phone that it will take 6 months to a year to process my loan refund request. These calls were around XX/XX/XXXX and XX/XX/XXXX. Other servicers are completing this in at most 6-8 weeks and I've heard from multiple people that they already have their refunds.
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been making payments to my loan provider Edfinancial services and it would go through but my payments keep getting reversed back to me so it made me behind on my payments. My bank information is correct and its hard to contact Edfinancial services. Other people have had this problem in the past.
|
| 06/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I recently disputed student loans from my credit profile the loans are 8 years of age 15 U.S Code S 1679 states the credit bureaus must remove accurate, negative information from your credit report if its over 7 years old my rights has been violated as a citizen as the debt still remains on my profile
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
During the past year I have tried to get a loan for buying a house and everyone says the company Ed Finacial are reporting I have over 100 late payments and i have exhuasted most of energy to try to get this removed. LOoks like single mothers that try dont get treated the same as the rest. I NEED HELP
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I requested a refund from XXXX on XX/XX/22 in the amount of {$32000.00}.
XXXX has given me the timeline of XXXX business days to receive the actual refund. They also refused to provide me with any email confirmation after asking for it and were very vague about when I would see my balance reinstated.
|
| 12/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My federal loan servicer shows that I have only been making payments since XXXX. That is when I switched from a standard repayment play to an IBR. I have been making payments since XXXX and would like that date reflected. At some point I expect to hit 25 years of payments and have my debt eliminated.
|
| 12/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have attempted since XX/XX/XXXX to submit payments for my federal student loans. When I reached out to Edfinancial, they were not able to provide any details as to why my payments keep getting reversed. Interest continues to accrue on the full loan amount, despite attempting to payback the loans.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
I attend XXXX XXXX. I have got two loans in the amount of {$1700.00} and {$1900.00}. The two are listed on my credit and just changed. One changed to {$3000.00}, the other one changed to {$4000.00}. I have not ever received XXXX or XXXX XXXX from this school. Now i'm bankrupt. Please send some help.
|
| 03/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Multiple accounts same account numbers, defamation of character, using negative adverse information over since XXXX I've sent in proof of non late payment and yet and still they continue top hurt and damage me I ask them to keep account and remove negative Information since XXXX.
Please see Uploads
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a refund XX/XX/31 haven't received it. I want to apply for the student loan forgiveness before my grace period ends as it takes weeks to process. People have received their refund in days while i've been waiting for months. I called today XXXX and they haven't even processed my refund!
|
| 09/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX XXXX I withdraw from my Fall 2023 classes and my school, XXXX XXXX XXXXXXXX has fully refunded and refunded my financial aid back to Federal Unsub Loans with the amount of {$6700.00}. As of today, XXXX XXXX, the amount of {$6700.00} still havent been deducted from my student loans.
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund of {$6500.00} because I made payments towards my student loans after XX/XX/2020. When I contacted EdFinancial, they told me that they do not know when the {$6500.00} will be refunded to me. It has been over a week now and I have yet to receive any updated or the funds.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I am unable to log into edfinancial.com to check my student loan SAVE approval and loan balance. I have been trying to log into the website for over a month to begin payments.
I get sent to the following page : Error We're sorry an error occurred.
Please come back later and try again.
|
| 05/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
The student loans that are on my credit score isn't anything I've done to be completely honest my ex husband used my info without me knowing and without my consent and I would appreciate it if you guys would take them off because I haven't been to any colleges or took any school loans out
|
| 09/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I requested a refund on all the payments I have made via phone call. I was told this would be handled by the department of treasury. However, I have yet to see a change in my balance once I put the request in. Also, I am not sure when I will get my refund because of this.
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have filed income base repayment. It is not tax season yet and you are asking for money. You can't ask for money on income based repayment when this is illegal. You even have it says XXXX for repayment and you are asking for repayment now as of XX/XX/. You can tell me multiple dates.
|
| 11/05/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My MOHELA outstanding balance was XXXX, but the 2 credit agencies, XXXX XXXX XXXX failed to update my credit despite of numerous disputes. I contacted the EDFINANCIAL but they have no more record regarding my student loan balance because I was given forgiveness on my loan from MOHELA.
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX an EdFinancial representative applied for a Term Base plan to reduce my monthly payments. I have been calling customer service for the last two days on hold for over two hours and then being disconnected trying to find out if Ive been approved for a lower payment plan.
|
| 12/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I applied for a refund on my loan payments to Ed Financial and its been over 2 months they said it could take up to 7 months this is unaceptable when other service providers are getting payments refunded in a week i need something done about Ed Financial and the treasury department
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
XXXX I placed a call to edfinancial to refund my payments and they said it would be 180days or more before they could do that. I called on XX/XX/2022 and they did not submit my request so I asked again to refund my payments. At this point they said yes and it'll be 180days or more.
|
| 08/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I attended the University XXXX XXXX and opened a loan from EDFINANCIAL to pay part of my school bill at the time on XX/XX/2015 and right now its at its wort payment status with a balance of {$6700.00} and it is affecting my credit i need it off of my account before things get worse
|
| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I pay {$2600.00} per month on student loans. They just doubled my payment to {$5300.00} in error. There is a 4 hour wait for a return call and I have done this 3 times. Their email does not work. The online chat disconnects me each time.
This treatment is illegal. Please assist.
|
| 02/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
the money tht student loan is stating I own is incorrect, the loan amount tht was return have not came out the loan amount. {$6800.00} in unsubsidized funds was cancel and {$4300.00} in subsidized funds was cancel over the life time of my loans. the total loan amount are incorrect
|
| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hi I am calling about refunding my student loan payments with EdFinancial. I have had different customer service representatives give me conflicting reports about when student loans will be reinstated. Please help me so I can stay eligible for the student loan forgiveness program.
|
| 10/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Edfinancial consistently reports my loan balance being {$20000.00} higher to the credit bueau than what is reflected on its website. My balance has been $ XXXX since the end of XX/XX/2022, however, for the last several months they continue to report my balance as $ XXXX + $ XXXX.
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I contacted edfinancial on XX/XX/XXXX for a refund on a payment I made in XXXX. They processed the refund and stated it would be 2 weeks until it was completed. I called again today XX/XX/XXXX and they said it will take up to 150 days to complete the refund on the payment I made.
|
| 12/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am a previous student of XXXX XXXX, received a letter from the department of education it was a Notice of Eligibility for loan discharge on XX/XX/2022 Because thr school was involved in fraudulent activities and the new servicer ED financial is refusing to honor the letter
|
| 09/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Per the investigation by CFPB, the lender indicated that there was no record of my account, so please delete Ed Financial from all three of my credit bureaus. My credit score plunged XXXX points due to this error. Please help me... .the previous complaint number is : XXXX.
|
| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have requested a refund in accordance with policy of being entitled to refund for payments made during the COVID payment pause. I first requested by email in XXXX, I requested again on XX/XX/XXXX. The company will give no details or estimate for a refund will be issued.
|
| 05/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
The school was a scam from the start could not get the help I needed to help me do better with my school work now the United States Department of Education has shut this University down, I am in the process of putting in paper work for a Discharge of these Student Loans.
|
| 09/23/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
My credit report shows 12 open acct with EDFINANCIAL SERVICES L but all the accts are open as well with XXXX same 12 accts with same balance so it is reflecting on credit report as {$110000.00} when it should be half of that amount shows as duplicate just different name
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
EDFINANCIAL is reporting an open student loan account that has been paid off as of XX/XX/23. This account is hurting my credit and I have contacted the bureaus on 3 different occasions to dispute this information. The credit bureaus have been negligent to my requests.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Edfinancial is estimating over 6 months for people to receive their refunds from the CARES act. Not only that but they are claiming that they started the refund process but when being asked about it a few days later they claimed the refund request was never submitted.
|
| 02/03/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have been paying this loan for many years. Then my school closed and now I don't have access to get any copy of my transcripts or anything. I can get records that future jobs require and no proof I graduated. This is horrible and a true financial burden on my life.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund for my student loan payments. They told me it will take 150 days to process that refund. This is after the deadline for student loan debt cancellation. So they are essentially trying to get out of having my refund cancelled. This is ridiculous.
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Because of this incident, I have filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over XXXX days and I have not received any investigation results.
|
| 05/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My credit report shows a 90-day delinquency XX/XX/2017 with all three credit bureaus. I have never missed a payment with ED Financial since my bill pay was set for auto payment. There was no communication sent to me, my account is current and in good standing.
|
| 03/31/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have not been provided with monthly statements ( emailed eStatements or physical mailed statements ) since XXXX 2015. I have no proof of payment history for the last 4 months and the lender is unwilling to provide me with any statements for that time period.
|
| 10/26/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On the last call, XX/XX/2022 they provided me with different information and different eta.
They need more staffing to handle the influx of requests.
Servicer : Ed Financial Date Request Made : XX/XX/2022 Date Balance Restored with Servicer : Not yet
|
| 10/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I asked for a refund for the amount I paid during COVID. This was about a month ago. XX/XX/22 and I have gotten no word from them besides it will be processed. They didnt tell me how it would be processed and I need my money back for emergency expenses.
|
| 08/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund for payments I made to my federal student loans during the forbearance period that started in XX/XX/2020. I was told it would take up to 5 months to receive the refund when it is taking other servicers 4-5 weeks to refund borrowers.
|
| 02/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I was enrolled in XXXX XXXX XXXX for a month for XXXX XXXX and XXXX until they got my FASFA and my loans and then they got a background check on me and because of my past they keep me out of school after they got my money it's called a scam I think!
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/2022 : I requested a refund for payments made during the grace period for my student loans. Edfinancial has not made progress on refunding the loans.
Internet communities have implied that progress will not be made until complaints are filed.
|
| 10/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Ive reached out for a refund twice, because I havent received any email stating that it was being processed or requested. Its been a month and have been given no timeline, especially with student forgiveness my full balance to be paid wont be shown.
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial has not provided confirms or updates or when my requested refunds will process. I made payments during the COVID pause and provided payments and their dates for refunds and have not been provided with any further information or outreach.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying for XXXX to contact Edfinacial in regards to my student loans. I cant access my statement documents on my portal. I have called and nobody ever picks up the phone. The email channel doesnt work to get in contact with them either.
|
| 09/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My income XXXX payment is {$0.00}. I just got a bill for over {$1800.00}. There is no way to get ahold of them. They don't answer the phone even after hours on hold. They don't call back if you use the call back option. They don't reply to emails.
|
| 08/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
They have this loan in my maiden name which I was married at the time that They say this loan generated. I have no knowledge of this loan, plus it looks like this debt has been sold to someone else.. this is not mine so could you please remove it
|
| 04/13/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have disputed these 5 student loan accounts, they are validated through the credit bureaus, so someone can find them. Or they EdFinancial just rubber stamps as correct, factual and accurate. How can EdFinancial validate if they can't find them?
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Submitted my monthly payment with the XXXX XXXX XXXX in each amount of {$600.00} Dollars.
Submitted XX/XX/2023 payment on XX/XX/2023 and it is still pending action.
Submitted XX/XX/2023 payment on XX/XX/2023 and it is still pending action.
|
| 07/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I see multiple 30 & 60-days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I can not get ahold of my loan servicer. I have tried a half dozen times. Either the phone line is disconnected, the chat service doesn't work, or the wait is XXXX minutes. I can not adjust my payments or do anything unless they talk with me.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I requested a student loan refund for a payment made after XX/XX/2020 in order to qualify for loan forgiveness, however ED Financial is being unclear in the timeline for processing the refund and not providing any confirmation for the request
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/25 I requested a refund of {$6100.00} on my loan and was told it would take over 150 days to begin processing the request! That is unacceptable, the money is supposed to be readily available to customers under the Covid relief plan.
|
| 11/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I send them messages, emails, calls dozens of times over the past few months but never get any responses. I am trying to get confirmation of my auto-pay on my student loan, however it is not showing after trying to submit many, many times.
|
| 08/23/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I see multiple 120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
|
| 02/29/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Every month I set up to do payments manually and it still says I'm late on my payment. I set it up automatically and it never goes through. I have the payment confirmation emails to prove it. They literally are ruining my credit over this.
|
| 11/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Placed forbearance request online on Edfinancial website. No confirmation email, no response. Sent two follow up emails asking whats going on, it's been over a month with no reply.
Edfinancial is engaging in shady business practices.
|
| 11/13/2023 |
No |
- Student loan
- Private student loan
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I paid Ed Financial the full amount of my loan on XX/XX/2023. I received confirmation as well as a receipt which I have tried to provide them. They do not answer my calls or emails. It is now impacting my credit in a negative way.
|
| 07/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently went to purchase a home from XXXX XXXX and noticed that there are some damages on my credit report according to the 15 U.S.C 1681 law there should NOT be any damages on my credit report it is a defamation to character.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment of {$6600.00} to my Edfinancial services school loans and at first it said the payment was processing but now nothing is showing up and my balance is still the same but the money was taken out of my bank account.
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I've been trying to login to my account for months. I keep getting a, " We're sorry our records don't match the information you provided. Please try again. '' I just want to submit a payment for my loan but I can not even login.
|
| 11/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund a month ago for all the payments I made during covid emergency and they havent processed the request. I think is ridiculous how they have taken so long when other providers process everything under 30 days.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
A few months ago I was being harassed by XXXX XXXX at Ed financial. They have picked up harassing me again.
After last time was pulling teeth with the company to do anything I'd like to see more action taken by them this time
|
| 05/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was like looking at my credit report and it showed multiple loans had been taken out of my account that I did not do. There is two student loans taken out this year in XX/XX/2021 that I did not file and they are up to XXXX.
|
| 09/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I requested a refund from EdFinancial on XX/XX/2022 and have yet to receive any follow up or refund from them. Other loan providers are providing refunds in much less time than what EdFinancial is trying to give refunds in.
|
| 09/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am being charged interest through my servicer but not through student aid site. Servicer does not have accurate info regarding payment plans accounting for my new consolidation rate reflecting incorrect monthly payments
|
| 05/04/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Been asking about student loan help and forgiveness from Ed Financial..Just was told to apply for student loan forgiveness on XX/XX/XXXX XXXX.Put in app online... Waiting for status ... Months of unnecessary stressed..
|
| 07/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
To whom this may concern, I have had student loans taken out of my name fraudulently.. I attended school under the GI bill.. and had no other student loan money lend to me or deposited in any of my accounts.. thank you
|
| 10/16/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of Identity theft. I never went to XXXX and I am receiving letters and phone calls from the department of education for loan payments. I would like this account removed from my credit report immediately.
|
| 01/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Within the first 120 days of the loan I made XXXX payments and directed them to be applied to principal only. They have not been applied to principal and I have been accruing interest on the original principal amount.
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Company unable to verify amount to be refunded when refund was requested and unable to provide confirmation that a request was made to be refunded. Company further was unable to provide a timeline for said refund.
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My employer has been sending payments to my servicer since XXXX of this year. All of the checks have been cashed, however they are not appearing in my account. I've called multiple times to try to rectify this.,
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested a refund on XX/XX/15 from ed financial for payment made during the pause/freeze on student loan debt. Can't get any info on process time for refund or how to expedite the process for loan forgiveness.
|
| 09/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My loan supplier, Edfinancial, is giving a crazy refund timeline ( 150 days ) for payments that I made during COVID. This refund timeline is significantly longer than other loan suppliers which is unacceptable.
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested refund for student loans a month ago, my request was not turned in properly. They have no record of the request.
My balance remains the same and the refund has not been processed to my account yet.
|
| 09/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I requested a refund of {$4400.00} on XX/XX/XXXX. Edfinancial said they processed the request. Everytime I call in I am given a new date on when this refund will process. I believe I am getting the run around
|
| 10/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I tried to dispute late student loans with Edfinancial because I did not get any email notifications to pay nor did I get any letter notifications in the mail, so now my credit score dropped my 100+ points.
|
| 09/21/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I tried to have all student loans consildated and receive loan forgiveness that I paid for, but this one loan continue to Bill me. For XXXX dollars intrest XXXX dollars I do n't know what to do about this.
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, I submitted a request for my Edfinanical Student Loan repayment and was told it is taking up to 150 days while other loan servicers are getting the reimbursement back to their patrons in 4-6 weeks.
|
| 08/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am still in school, so my student loans are deferred. EdFinancial falsely reported to NSLDS that my loans are in default. As a result of this lie, I can not get a new student loan to finish my program.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have applied for a refund of {$10000.00} from EdFinancial on XX/XX/22 and they have not processed the refund yet. They wont give me any dates on when it will be completed either. I just want my refund.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I asked for a refund for my loan paid during Covid. It is still not reflected in my account after calling them in XXXX. I was initially told it would take 4-6 weeks. Now they're telling me 5 plus months.
|
| 07/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Several Call regarding the updating of my account to the three major credit beaureaus.
Called 3 times in XXXX and again in XXXX and was told they already updated my account info to the credit company
|
| 11/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Recently disputes these accounts. The information displayed is inaccurate. I may be a victim o Of identity theft so I have attached one. This information has to be BLOCKED. Please DELETE these account.
|
| 10/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
ED FINANCIAL SERVICES LLC is in violation of 20 U.S.C. 1232g ; 34 CFR Part 99 and the Privacy Act of 1974. They shared information without my consent and it is damaging my consumer report and my life.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested a {$3000.00} refund from EdFinancials due to Loan Payment Pause and was told it will take 120- 150 business days, while other lenders are taking 4-6 weeks. I'm not sure why this is the case.
|
| 11/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello. I requested to be refunded {$10000.00} on my loan balance that I paid during XXXX. This was done 3 months ago. They should of already reimbursed me or have some kind of update which they dont.
|
| 09/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
The loan servicer didn't appropriate a timeline for when refunds will be handled, told me till XXXX. And I was giving no updates or tracking info about the refund status. I reached out but no answer.
|
| 05/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My student loan is reporting late payments from XX/XX/XXXX - XX/XX/XXXX. There should not be any late payments reporting due to the fact that my student loans has been in deferment since XXXX.
|
| 12/05/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
All of my account balances have been paid off since XX/XX/XXXX & XX/XX/XXXX. Edfinancial has still to respond to my initial compliant. This is the only way i can get my loans amounts updated.
|
| 06/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Its stated that my balance has increased over {$1000.00} which affected my credit negatively. But I pay consistently on time. And I am not in bad standing.My credit score went down 31 points!
|
| 02/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I have disputed 9 accounts on the XXXX App to have nine EdFinancial and would like them to be removed from my credit report. All accounts are closed and effecting my credit score negatively.
|
| 04/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
XXXX XXXX sent me a letter saying that his company helps lower student loans. Turns out hes a scam and he has all my information. His email is XXXX and his phone number is XXXX ( XXXX ) XXXX
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have attempted to make monthly payments for the past four months. Every time I pay, my payments are pending and then processed and eventually reversed. My interest continue to accrue.
|
| 11/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a refund three weeks ago and everytime I call to check the status they say that is still processing. I want my account to be open and the money refunded as soon as possible.
|
| 09/25/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I went to finance a car and my credit report says i have student loans from the college XXXX. I have never lived in XXXX. And i never went to college. I have lived in XXXX all my life.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Requested refund on student loans payment through cares act. Was told 180 days for refund. Edfinancial is the only servicer saying it will take this long. 180 days is unacceptable!
|
| 09/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called about 4 weeks ago and requested a refund for all payments I made during the COVID under the CARES act. Unfortunately, I still haven't received any update or refund yet.
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Its been over a month, Ive called and emailed several times about how my recent payment wasnt applied to the correct loan and the lender refuses to answer my emails or fix it.
|
| 02/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I requested credit reports and it showed a delinquent payment to Edfinancial when we all have Been given an extension until XX/XX/2022 to begin repayment. This is in correct.
|
| 09/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Contacted for refund on payments made after XX/XX/2020. Was told to wait 5 months to process, seems way too long. Want to apply for forgiveness and want refund processed.
|
| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I wrote in via chat requesting a refund of {$200.00} for a payment I made during forbearance. I never received a confirmation email, or anything to track this refund.
|
| 04/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I filed a dispute in regards to the inaccurate items in my credit report. It has been well over XXXX ( XXXX ) days and I haven't received any investigation results.
|
| 04/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loan had been dismissed and discharged months ago and has not been updated on my credit file. I should not be showing any balance or any late payments.
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Account shows as past due when the account has been in forbearance since the pandemic. Now the account has appeared on my credit and has effected my credit score.
|
| 08/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
these accounts are paid off in full with perfect payment history. Company has not updated this account status and continues to bill me when its already paid off.
|
| 10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have not received my student loan refund in full & have received conflicting information each time I call the servicer in regards to my refund being processed.
|
| 10/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have attempted several times to have the account removed from my report it is paid and past the 7 years yet edfinancial is still reporting twice on my report.
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Account shows as past due when the account has been in forbearance since the pandemic. Now the account has appeared on my credit and has effected my XXXX XXXX.
|
| 11/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The late remarks started from LATE 120 DAYS and there is no prior late remarks. I believe this is a mistake.
The Account numbers are : XXXX / XXXX / XXXX
|
| 09/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
Been trying to get a hold of the company over the past XXXX weeks over XXXX waiting call. I can't get any guidance on my IDR status for the XXXX payment.
|
| 09/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Edfinancial is currently showing payments that due on XX/XX/2023 and are now past due, even though student loan payments do not resume until XX/XX/2023.
|
| 12/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
The student loan responded to last complaint on XX/XX/15 saying still in review and would respond but that was over XXXX weeks ago and still no update?
|
| 05/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My loan has been canceled and closed. My payment history has not been removed from my credit report. My report is still showing late payment history
|
| 10/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Requested a refund for student loan payments made during the forbearance period. Still waiting for refund with no communication from EdFinancial.
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
I had XXXX XXXX and I don't function as planned if most days at all I have a total amount of almost {$27000.00} dollars for college debt.
|
| 05/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Servicemember |
|
XXXX is reporting XXXX accounts with XXXX missed payments. Accounts are dated 2006 and should be deleted since they are over 7 years old.
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My auto payments keep changing from some amount to XXXX and I have no idea what I'm supposed to be paying or when my payments will start
|
| 08/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Older American |
|
ED Financial XXXX account number Ed Financial has not update the credit bureau 's since XX/XX/.
I've tried contacting with no success.
|
| 10/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I requested a refund from edfinancial and have not received it yet. I have received no updates on whether it is being processed or not
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan payments to EDFinancial have been reversed 2 separate times causing my loan to accrue unjust interest and late fees.
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Dept of ED/Financial shows duplicate accounts for all of my loans with DEPT OF EDUCATION/XXXX. The duplicates need to be removed
|
| 10/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
please find attached the creditors letter for which they have approved to have the delinquencies removed from my credit report.
|
| 09/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I can not log into my account, they wont answer their phone, they will not respond to my email on how to access the account.
|
| 09/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Student loan appears multiple times on report. Account was closed due to loan transfer then reopen. Effecting my credit age
|
| 03/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am the original creditor and natural person. I did not give this company written consent to furnish my consumer report.
|
| 02/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
other EDFINANCIAL XXXX XX/XX/2018 {$890.00} EDFINANCIAL XXXX XX/XX/2018 {$6400.00} EDFINANCIAL XXXX XX/XX/2018 {$4500.00}
|
| 12/04/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Student loans have been rehabilitated and this information/status is no longer correct. Information needs to be removed.
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid {$160.00} dollars on XX/XX/XXXX and XX/XX/XXXX. Edfinancial reversed those payments without giving me a reason.
|
| 09/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Never enrolled as a student. Not day in Wisconsin or Missouri ever never in Tennessee either. Many states of USA same.
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Called multiple times back in early XXXX to get a submitted payment refunded, still no communication from the servicer
|
| 09/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I don't have a contract with them! HRj 192 73 c, 15 usc 1605, 15 usc 168 1 b, 15 usc 1692 g, 18 usc 894 15 us 6802
|
| 10/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Over a month ago I called to have a payment refunded hand have heard nothing in that time. That is ridiculous.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
How am I supposed to pay with a XXXX balance. Change my wording. So I can my appartment waiting all these yea
|
| 12/10/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Alleged debt was sold to another debt collector without any notice and never made a legal binding contract
|
| 06/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
My ex did fraud with my all inforation, i contacted the company many times without solution.
|
| 06/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I DID NOT DISPUTE ANY OF THESE ACCOUNT PLEASE RE-INSERT THOSE ACCOUNT, I'M BEGGING YOU.
|
| 06/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American, Servicemember |
|
Edfinancial Services Is incorrectly reporting balances that do not have with them.
|
| 01/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I recently notice I had these negative school loan on my report. they are no mine.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Looking to see where the student loan refund that was submitted is. Thank you.
|
| 02/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Ed financial for XXXX student loan debt dont know what it is wrong person
|
| 06/21/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was a victim of violent crime. I am not responsible for these accounts.
|
| 02/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loan is reporting late payments for XXXX and XX/XX/2017 2017
|
| 10/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
EDFINANCIAL is hurting my report in which was closed in XXXX of 2013
|
| 07/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Company keeps calling and refuses to give me information in writing
|
| 05/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
It shows that my payment was late when I had my payments deferred.
|
| 09/23/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Not properly updating credit reported after loan forgiveness
|
| 06/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I suspected incorrect information on my credit report.
|
| 02/20/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Older American |
|
Paid account in full and not updated on credit report.
|
| 10/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
All EdFinancial items are errors without consent.
|
| 03/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Student loans were not removed from report
|
| 05/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
Servicemember |
|
Failure to update to show payments made.
|
| 01/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Date : XX/XX/XXXX Balance XXXX
|
| 01/29/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/26/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Phone |
|
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/24/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
Servicemember |
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
|
| 01/24/2024 |
Yes |
- Student loan
- Private student loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 01/16/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/16/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 01/15/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/15/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/14/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/14/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/13/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/13/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 01/11/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Phone |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
|
| 01/09/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
Older American |
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 01/07/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/06/2024 |
No |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
|
| 01/04/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Co-signer
|
|
Phone |
|
|
|
| 01/03/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Phone |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/01/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Loan opened without my consent or knowledge
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/29/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 12/27/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Referral |
|
|
|
| 12/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Phone |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/16/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/13/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/12/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 12/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 12/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 12/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/07/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 12/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Phone |
|
|
|
| 12/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Phone |
Older American |
|
|
| 12/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 12/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/30/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/30/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/28/2023 |
No |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/28/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/28/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/27/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Postal mail |
|
|
|
| 11/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 11/26/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/24/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 11/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Phone |
|
|
|
| 11/24/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 11/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Phone |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/21/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Phone |
|
|
|
| 11/20/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/20/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Phone |
|
|
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 11/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 11/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 11/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/17/2023 |
No |
- Student loan
- Private student loan
|
- Issue where my lender is my school
- Cannot graduate, receive diploma, or get transcript due to money owed
|
|
Web |
|
|
|
| 11/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 11/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 11/16/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 11/15/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/14/2023 |
No |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
|
| 11/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/11/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Older American |
|
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
|
| 11/08/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/04/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 11/03/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Postal mail |
|
|
|
| 11/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/02/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 11/01/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/31/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Phone |
|
|
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 10/30/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/29/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/28/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 10/27/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/26/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/25/2023 |
No |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 10/24/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Postal mail |
|
|
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/23/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/23/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/22/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/20/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/19/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Referral |
|
|
|
| 10/19/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Phone |
|
|
|
| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/18/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Phone |
|
|
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/17/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/16/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 10/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 10/14/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/14/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/13/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Bankruptcy
|
|
Phone |
|
|
|
| 10/13/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Phone |
|
|
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/12/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/11/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/10/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/09/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/07/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 10/06/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/05/2023 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|