Eastern Asset Services LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/23/2016 Yes
  • Debt collection
  • Credit card
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • MI
  • 48038
Web
On Friday, XX/XX/XXXX, I received a call from XXXX XXXX XXXX a representative from a collection agency named XXXX. XXXX XXXX advised me this was a debt collector and his intent was to collect a debt that had been sold several times from the originator " XXXX XXXX, XXXX Credit Card. '' He stated I owed upwards of {$700.00} and he planned to seek legal charges ultimately resulting in me paying close to {$3000.00} in legal and penalty fees if I did not pay the {$700.00}. In the beginning, I informed him the debt was paid for less than what was owed ; until I went home and checked my records and discovered that I received a letter from XXXX XXXX XXXX stating I was due a refund or at least since my account was a " charge off '' left me to believe I was no longer responsible for the debt, because the letter from XXXX XXXX clearly states " Charged-off '' accounts are accounts XXXX determined are not likely to be collected and are closed to future charges. Since then, this account has been removed from my credit report as I assumed this was finally settled. Initially, I was in contact with several representatives from XXXX such as collection manager " XXXX '' ( XXXX ) and XXXX representative XXXX XXXX ( XXXX ; FAX : XXXX ) advised him I was in possession of the letter from XXXX dated XX/XX/XXXX that originally explained the consent order and how the " Charged-off '' account worked as described in the letter from XXXX and the Consent Order from CFPB. I made several attempts to contact XXXX directly ; however, they informed me they sold the account and they no longer could comment on the case I would have to contact the collection agencies to obtain information. I again talked to XXXX XXXX who informed me I was to send him a fax stating I had paid the bill ; however, when I attempted to explain to him the mix-up, he refused to listen and stated he was going to order his staff to begin the legal process against me by checking assets, financial and employment reports ; in addition, not only would this lead to increased fees, but criminal charges may also apply as well. I took this as a threat, even in the initial telephone conversation I was not able to give a full explanation concerning this issue as XXXX XXXX insisted on interrupting me with threats to pursue legal actions. According to your Consent Order to XXXX XXXX in MONATARY PROVISIONS VI Order to Pay Redress, item # XXXX it addresses the issues of " Charge-offs, '' if I am reading it correctly, this case should be closed and can not be enforced. I mentioned earlier that several other collection agencies have purchased this account ; however, I have heard from none of them until I reached out to them all on XX/XX/XXXX based on information I received from XXXX. Agencies such as XXXX ( XXXX ), they claimed I owed {$640.00} ; XXXX ( XXXX ) who claimed I owed {$660.00} on account number XXXX, and finally, XXXX XXXX, I spoke with XXXX who then transferred me to XXXX XXXX XXXX.
05/22/2020 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 77373
Web
In XXXX I received a threatening phone call from EAS XXXX on XXXX behalf from XXXX. The threat was to file criminal charges on me and I didn't need that problem. So I somewhat agreed but never signed the electronic document they send me after thinking it through. During this time several loan companies started making deposits into my account without me requesting them. However, I had given them my debit card number and they debited {$400.00} from my account with out the documents being signed. The next payment was scheduled from XX/XX/20, I lost my debit card and had to order a new one. Of course that morning Ms. XXXX called like 5 times, I was sleep. So that evening she called twice from a Private Number and started telling me I need to go to the bank and get a replacement. That was totally out of line on her part after I told her once the card was received I would call her. That wasn't good enough we got into an argument. After she hung up, 5 minutes or so, I received a call that reflected XXXX XXXX Pct 1 phone number. The man identified himself as a XXXX County Sheriff and asked was I home, he needed to come by to discuss a fraud case. I told him I didn't have a fraud case but sure come on by and I will have XXXX County meet him here. I called HC and a deputy came to my home and waiting on this individual but he never showed up. Of course, he hung up. At this point, I would like to not only file a complaint but receive my {$400.00} back.
07/08/2019 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • FL
  • 32607
Web
Contacted XX/XX/XXXX by automated system, and call was returned. Spoke with gentleman, and I advised him that I would contact the lender regarding this claim they have stated they have given I have arrangements with the company. I advised him I would contact the lender, and he stated " We are done here '' then disconnected the call. After this event, I returned the call to the company Eastern Asset Services contracted by XXXX XXXX His first response was either what do you want you little XXXX, or what the XXXX do you want. I advised him that I will not be talked to in a abusive manner and do not contact me as I will contact his compliance department. XX/XX/XXXX at XXXX XXXX I received a call from the same number after requesting Do Not Contact. Returned the call and spoke with what seemed like the same gentleman XXXX XXXX who is the office manager of the facility. He stated that my account had been closed as of XX/XX/XXXX, and also stated that no contact had been made. This is clear misrepresentation of the facts surrounding the initial attempt to collect, and evasive methods attempting to conceal their inability to follow proper state and federal regulations stated in 15 US 1692f. In addition, I spoken with compliance regarding this matter, and they are currently investigation the incident that occurred, but this will be pursued in a legal capacity as no individual should be subject to such demeaning attempts to collect any debt.
07/06/2020 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • CA
  • 94549
Web
I was contacted by a woman named XXXX of " EAS ''. The phone number she called me from was out of XXXX XXXX XXXX Florida. The phone number she asked me to call back on was XXXX. XXXX told me that I had been reported to EAS by a company called Balance Credit - a payday loan company with whom I had received a loan in the past and currently have a payment plan set up to pay off my past due balance. As I was asking questions of XXXX about the reason for her call and what this matter was regarding, she cut me off and, as if she were reading a script, began to repeat how rude and dismissive I had been on the call and because of my dismissive attitude she would be reporting me for fraud and writing bad checks. I suppose my reluctance to provide her with my personal information without knowing who she was and why she was calling was interpreted as " dismissive. '' After berating me for a few minutes and not allowing me to get a word in edgewise, she ended the call by saying " this is fraud! good luck! '' and hung up on me. I tried calling the number back twice after that, and she continued to repeat how aggressive I had been and how she would be reporting me and that because this was a recorded line ( which she never stated up front ) that my rude attitude would be documented for the authorities. I am completely shaken. I've never experienced anything like this before - this company and this woman, XXXX, need to be stopped!
03/16/2017 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 451XX
Web
I submitted a complaint earlier today # XXXX and at first I thought this debt was from an old creditor ( XXXX credit card ) so I put that info on my 1st complaint but upon further research and thinking about what the last phone call I received and what she said the debt was for is not true. I thought it was from a credit card company but they are trying to say it is a payday loan which is not mine. Thinking that the debt was mine a while back I set up 3 payments in the amount of {$59.00} ( {$50.00} for payment and {$9.00} processing fee ) and now with the call I received today its clear that I do not owe the debt they are referring to so they got me for roughly {$180.00} on a debt that is not legit. In my original complaint I stated that I owe the debt but now I know that I DO NOT. They wo n't tell me who the original creditor is. They are very rude and mean and very unprofessional when it comes to collecting debt. I do not trust these people.
03/15/2017 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Used obscene/profane/abusive language
  • OH
  • 451XX
Web
I have a credit card with XXXX ( a dept store ) I tried to keep up on my payments but I fell behind and they sold my debt to a collection agency Eastern Asset Solutions LLC. I contacted them and they did not identify who they were they just answered the phone like they were at home or something. I also set up XXXX payments before the end of the XXXX payment I was to call and set up XXXX more so when I called to do that he said they already had it set up for the next XXXX but I had n't authorized that when I questioned it and told him to not take any more money out of my account because I did not trust this company he got very irate and started threatening me with a higher balance and said this is n't going to go away I told him I know I owe the debt and I want to pay it but I 'm not paying it to you and then he started yelling at me and would not let me talk and eventually hung the phone up on me
08/27/2019 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • CA
  • XXXXX
Web
I started receiving numerous calls from this EAS ( EASTERN ASSET SERVICES ) attempting to collected on a {$300.00} payday loan which I borrowed back in XX/XX/2018, I Informed EAS that this debt was discharged through bankruptcy back in XX/XX/2018 and the representative threatened too file criminal charges for fraud stating I wrote a bad check & its a crime too dismiss this debt through bankruptcy & it would be in my best interest to pay EAS IMMEDIATELY So I did I pay them {$350.00} which immediately after I payed them I felt robbed because I knew this debt was discharged with my bankruptcy but I didnt want to have any problems or my credit score affected.
10/19/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 15216
Web
On several occasions EAS LLC has attempted to reach a XXXX XXXX at my number. I have had this phone number since XXXX 2016, I have been called multiple times since then. I have told them on several occasions to stop calling me. I have been promised multiple times that my number would be deleted. It has n't been. I have reached out by phone and spoken with a supervisor. I have sent an email by way of the company 's website. When they called today and I told them I was filing a complaint with the FTC, I was told that it would be a waste of time because they " ca n't touch us. ''
03/08/2018 Yes
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • MO
  • 640XX
Web
Was called by XXXX XXXX XX/XX/18 stating that she had my case file on her desk and i was being sued for fraudulent check writing. I called the original creditor, who forwarded me to the debt buyer who informed me to no longer call XXXX back to correct the issue. Continued getting calls from XXXX and when I told her I was receiving conflicting information she hung up the phone.
08/23/2016 Yes
  • Debt collection
  • Credit card
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NY
  • 124XX
Web
XXXX from Eastern Asset Serv called my husbands Ex wife of 20+ years and told her all of our account information including the amount of the debt. We have no affilitation with my husbands ex wife and this debt collector told her everything.
10/26/2017 No
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • CA
  • 91321
Web
They have called my minor childs cellphone stating they have her social security number and they will cause harm to her credit. They have contact my employer which is going to cause write up. To be placed in my employee file
06/02/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AL
  • 35004
Web
03/19/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 93711
Web
08/14/2018 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91741
Web Servicemember
11/03/2017 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • TX
  • 75024
Web
04/05/2017 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • CO
  • 80035
Web
10/14/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85260
Phone
07/12/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92618
Phone Older American, Servicemember