| 09/20/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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I called into my loan service center ( XXXX XXXX XXXX ) about XXXX/XXXX/XXXX or XXXX/XXXX/XXXX to report hardship due to my being recently laid off unemployed for the 2nd time in 10 months and to request for forbearance. I also informed XXXX XXXX that it is a great struggle even when I am working to be able to make the {$800.00} payment and support my family.
I was told by a XXXX XXXX representative that the private student loan that I have only comes with 12 months of forbearance for the life of the loan ( Current balance {$66000.00} ) and there are no other options for lowering my payments or forbearance. I was told by the same representative that XXXX XXXX is only the 3rd party loan servicer and has no authority over making any decisions on my loan. I was told I would have to contact the loan originator to see if they are willing to help me. I asked who was my loan originator and I was told by XXXX XXXX that they have in their system that my loan originator was EastWest Bank.
I contacted East West Banks Loan Department around XXXX/XXXX/XXXX ( almost a week before my loan payment was due ) and spoke with XXXX, employee # XXXX in the loan department. I explained my concerns, issues and requests to XXXX. XXXX informed me that there was something that could possibly be done to help me in my situation, but I had to call the loan servicer, XXXX XXXX, back and ask for someone on their escalation team. XXXX informed me that once I get to speak with someone on the escalation team, I need to explain my situation to them and they will need contact East West Bank to do a " loan work-out ''. XXXX informed me that the communication to get me the help I needed had to be done between the two companies.
So, I called XXXX XXXX back the same day ( I believe ) and spoke to XXXX, the supervisor on the XXXX XXXX escalation team. I explained to XXXX the whole situation that lead up to my call to XXXX at East West Bank and what XXXX XXXX instructions were to get me help. XXXX relayed that he has been the supervisor in his position for quite some time now and has never heard of a situation that requires the two banks to communicate with each other for a 'loan work-out '. XXXX, eager to get me help and clearly as confused as I was, stayed on the line as I contacted XXXX, in East West Banks Loan Department, again for clarification.
I did not reach XXXX, but a lady in the same department instead. I relayed to her the nature of the call and asked for XXXX. She insisted that I give her a chance to help. I told her what XXXX recommended I do and that the supervisor of the escalation team at XXXX XXXX was not sure what they were asking. The lady confirmed what XXXX was telling me to do and encouraged me to call XXXX XXXX again and ask for XXXX XXXX ' contact for East West Bank.
At that time, XXXX spoke up and introduced himself to the lady representative and relayed that he has never done what she is suggesting nor was he aware of any contact that XXXX XXXX has for communicating with East West Bank. XXXX asked the lady at East West Bank who the contact is that works at XXXX XXXX that they are referring to. The lady said the contact 's name is XXXX XXXX. After XXXX and I ended the call with the lady at East West Bank, he informed me that he 's still not sure what East West Bank is talking about, but would do some research to see if they have an employee by that name, then give me a call back.
XXXX contacted me a day later, I believe, and relayed that they do have an employee by the name of XXXX XXXX, but she is only an Analyst for the company and does not have any affiliation with East West Bank as their contact or anything else. XXXX relayed that XXXX said that she used to communicate with them years ago, but that was a very long time ago.
At this point, I had become very exhausted and frustrated. My student loan payment of {$800.00} is due. I borrowed money from family and paid the loan in order not to default.
I contacted East West Bank again, around XXXX/XXXX/XXXX to reiterate that what they recommended previously was unheard of and I needed help with my situation immediately. That day, I spoke again with XXXX, employee # XXXX. XXXX gave no explanation of why they sent me on a wild goose chase to do something that was n't even possible/an option. He told me that he understood my frustration and that at this point, I need to write a letter to the East West Bank loan department explaining what recently happened and what I needed.
I wrote the letter on XXXX/XXXX/XXXX, addressed it to the Loan Department and emailed it to the email address provided ( XXXXXXXXXXXX ) and included my name, loan #, and the problem exactly how I was instructed to do so by XXXX.
Having not heard anything from either East West Bank or XXXX XXXX, I contacted East West Bank on XXXX/XXXX/XXXX to inquire about the status of my request. I spoke again with XXXX that day. He looked into the system and relayed that he found the emailed letter that I had sent. He relayed that the outcome was that East West Bank is no longer the holder of my loan and that it had been transferred/sold to a different company. I asked why they did n't notice this a while back. XXXX relayed that he discovered that the day I called in and he recommended that I write a letter.
XXXX informed me to call XXXX XXXX, my loan servicer to get the name of the company that now handles my loan. I asked XXXX why could n't they give me the name of the new loan holder, do n't I have consumer writes that requires the company who sold my loan to give me the name of the lender they sold it to? XXXX noted that I sure do have writes and XXXX XXXX should have this information for me, but East West Bank does not have access to that information.
I contacted XXXX, from XXXX XXXX the same day and relayed what I had just learned and asked if he could give me the name of the lender that hold my loan now. I relayed how frustrated I was at this point and asked why was I sent over to East West Bank in the first place if they no longer own my loan? XXXX relayed that he would look into getting me the name of the lender and contact information, but the person he needed to speak to was out of town until the next day, so he would have to call me back then.
XXXX did call me back the next day and provided XXXX XXXX XXXX XXXX as the name of the new holder of my loan and the contact number ( XXXX ).
I tried contacting XXXX XXXX XXXX XXXX at the number provided on XXXX/XXXX/XXXX ( I got a fax machine sound only ), then again on XXXX/XXXX/XXXX ( recording saying the number I 've reached is not in service ).
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| 09/09/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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East West Bank and its general counsel and loan managers are involved in criminal actions involving investors who normally do business with them in purchasing foreclosures from their bank and assist them in targeting and terrorizing their customers. Specifically, I was targeted by the investors as they sought me out to purchase properties in the " down '' real estate market ( i.e. XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, XXXX XXXX XXXX XXXX, XXXX, CA XXXX, XXXX XXXX XXXX, XXXX XXXX, Ca XXXX ( commercial property ) and then proceed to harass me by placing tenants in the property ( hired by them ) who verbally harassed me and later physically threatened me, and promulgated numerous repairs ( mostly plumbing knowing that it could lead to " hability '' complaints with the housing department ) and the same would lead to me ( on occasion ) becoming " late '' or " past due '' in the mortgage. Some of the persons hired are associated with " gangs '' or have a " criminal '' record and as a result have continually harassed and stalked me. Although I reported the harassment to the police, it appears that my claims are routed to Officers who are personally affiliated with the same managers and their investors, so the complaint gets passed off as frivolous and from me as a person having " delusional '' thinking. The Officers either do not take a report or they write it up so that it appears that I am not educated and making statements that do not make sense. Not only did the bank hire persons as " tenants, '' they also hired persons to pretend as if they wanted to date me ( more than XXXX men ) so that they could obtain information about my personal life, family life, routine, and financial information to obtain advantage on how to carryout their scheme to continually defraud me. Further, it appears that their same investors would send me letters requesting to assist me when I became behind on the mortgage and they did so of course when the bank filed default notices later. Most alarming is XXXX XXXX, General Counsel & Loan Managers ( XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX ( not sure if she is related to XXXX XXXX, tenant stopped paying rent at XXXX XXXX XXXX, XXXX XXXX, CA XXXX in XXXX XXXX ( as I was attempting to dispute that I was past due on the mortgage of XXXX properties with East West Bank ) ), not only were involved in the above activities, they assisted my ex-boyfriend XXXX XXXX XXXX in removing my XXXX year old daughter from my home under false allegations of child abuse. XXXX XXXX being a close associate with Judge XXXX XXXX ( I have filed a complaint with the XXXX XXXX in XXXX XXXX ) & the Banks ' attorney XXXX XXXX ( defended the Bank in lawsuit XXXX ) to obstruct justice & help XXXX transfer custody of XXXX XXXX, my daughter away from me in XXXX XXXX. The Department of Children & Family Services & the XXXX XXXX Sheriff Department ( Soc. Workers & Officers ) staff are also associated investors & this information was provided to the courts ( showed the properties which they assoc. w/investors ) however, XXXX XXXX, being one of the investors herself, ignored the information and her & the next Judge XXXX XXXX & Family Law Judge XXXX XXXX refused to recuse themselves from the case even after multiple motions were filed. DUE TO FALSE EVIDENCE & USING PERSONS ASSOCIATED W/ THEM AS WITNESSES, MY DAUGHTER IS NO LONGER LIVING WITH ME & I DO NOT KNOW WHERE SHE LIVES OR GOES TO SCHOOL. Also the same persons worked with investors/their relatives to move into my neighborhood & my family 's too ( next door, across the street ) and have stalked us. XXXX properties noted above were foreclosed by the Bank & justice was obstructed as I was too worried about my daughter. She was removed same day I served XXXX XXXX, XXXX XXXX
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| 10/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I asked my sister to transfer {$12000.00} USD from her XXXX XXXX in XXXX, XXXX to the XXXX XXXX XXXX old bank account with East West bank in XXXX XXXX, CA on Friday XX/XX/XXXX. I was instructed by the customer service of the XXXX XXXX XXXX that the old account was an error, and asked us to tell the XXXX XXXX to cancel the transfer, and to request for the refund of {$12000.00} to my sister XXXX XXXX account immediately on Monday XX/XX/XXXX. Since then, the XXXX XXXX has submitted the request for the refund from East West bank for at least three times. However, East West bank continued to deny and to refuse to refund the money till now.
Even though, we were informed by the XXXX XXXX XXXX financial department that they did not receive the money, and after 7-days the money sitting in the bank must be returned to the sender 's bank account automatically. East West bank has failed to do that. I suspect the bank is committing bank fraud and embezzlement of our transferred fund. I have reported this incident to the XXXX XXXX XXXX on Tuesday XX/XX/XXXX.
XXXX Complaint Case # XXXX ( Ref # XXXX ) " Hello, the customer service staff has responded to you many times. The financial department has not yet received the amount of money you transferred. At present, the financial department can't find out where the money is.. '' This message was from the customer service of the XXXX XXXX XXXX communication on LINE service.
" Hello, informed by the financial department. The financial department has not inquired the amount of money you transferred within seven days. Statement of financial department. If the financial department does not receive your transfer money within seven days, the amount will be returned automatically. Please call the bank staff you transferred to inquire whether the money has been returned. '' This is the returned policy of the XXXX XXXX XXXX company in XXXX XXXX provided by the customer service on LINE service on Wednesday XX/XX/XXXX.
The XXXX XXXX received a message from East West bank that the beneficiary name account XXXX XXXX is closed, no fund is available to refund on Thursday XX/XX/XXXX. This was the excuse given by East West bank for not refunding the money which was sent in error on Friday XX/XX/XXXX.
" XXXX XXXX already sent them request x3, East West bank only responded once, i.e. awaiting from their main branch .... this is totally unprofessional and unethical response from a bank. '' This was another excuse given by East West bank for denying the refund requested by XXXX XXXX in XXXX, XXXX.
Please advise what is the legal remedy available for the consumer to compel East West bank to refund the money sent to an account in error. It is very obvious that East West bank is withholding the money illegally for more than 7-days in its bank for now. It did not follow the XXXX XXXX XXXX 7-day refund policy.
" On XX/XX/XXXX Friday, the XXXX XXXX in XXXX, XXXX transmitted {$12000.00} to : Accout NameXXXX XXXX XXXX Name East West Bank Account numberXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX Monday, the XXXX XXXX was informed that, this was an error. We requested the XXXX XXXX to submit the cancellation of this transfer, and requested the refund of {$12000.00} to the originator 's bank account with the XXXX XXXX. On XX/XX/XXXX, Monday, the East West Bank is still dragging its responsibility to refund the money to the XXXX XXXX account in XXXX, XXXX. XXXX, the XXXX XXXX has sent two requests to the East West bank to refund the money promptly. ''
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| 07/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Back on XXXX XX/XX/XXXX through XXXX XX/XX/XXXX ( last 2-4 weeks ), I fell victim to scam companies XXXX XXXX and XXXX XXXX XXXX. Wire transfers were instructed from my account in XXXX XXXX XXXX XXXX in the total amount of USD XXXX to the account of the scam companies in East West Bank ( account no. XXXX ). On XXXX XX/XX/XXXX and XXXX XX/XX/XXXX, I got a refund of USD XXXX from East West Bank. The remaining dispute amount is USD XXXX.
I have enclosed copies of the transactions, and proofs regarding the scam company. Attached, screenshots of online users, like myself, that have been frauded by XXXX XXXX XXXX proofing that the recipient of these transactions is a scam. Additionally, as it is a scam, purporting to offer investment services, it can not be regarded as a service or investment made.
I am not a party to this kind of contracts since I have not agreed to the transactions made in question, because no service or investments were supplied to me, I requested to file a dispute regarding the transactions and I request that East West Bank will recall the wire transfers, and credit my account accordingly.
I will also add that in accordance with the bylaws of the regulators comprising CFR, before allowing a company or merchant to accept transfer payments there must be a physical inspection of the listed business premises. As I have proof that there is nothing at the listed premises of these companies which means that this condition was not met as well.
I have sent a dispute letter to East West Bank ( attached ) on XXXX XX/XX/XXXX, the Bank answered me by a phone call on XXXX XX/XX/XXXX that they will not reply to my letter and just told me that they need a subpoena or legal order to give me any more information.
What is egregious is that I have since found out that there were numerous warnings issued by scam broker investigator, during the relevant time period, warning the banking community against allowing the instruction of payments to fraud activities like this one.
Binary Options trading is illegal in the US, yet East-West Bank permitted the instruction of these payments. Under the Dodd-Frank Wall Street Reform and Consumer Protection Act ( the Act ), and regulations of the Federal Reserve, including the bylaws of the Consumer Financial Protection Bureau, the bank or credit institution is obligated to help to prevent and has duties not to facilitate fraud. Additionally, under the Act, when it is also a known scam, a recall is applicable.
Under the Act, the bank or credit institution is jointly and severally liable for any breach of contract or misrepresentation by the payee. You may also consult the joint CFTC and SEC Customer Protection Act of 1970, as Amended. What is egregious is that I have since found out that there were bulletins issued during the relevant time period by a few broker investigators, warning the banking community against allowing the instructions of payments to this merchant.
I will also add that in accordance with International SWIFT rules, before allowing a company or merchant to accept payments, there must be a physical inspection of the listed premises of the business. As I now know there is nothing at the listed premises of these companies ( XXXX XXXX and XXXX XXXX XXXX XXXX which means this condition was not met as well.
I will appreciate the help of the CFPB in solving this case through East West Bank. The beneficiary is a fraudulent company, who stole my money and disappeared.
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| 08/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I was contacted by XXXX XXXX ( XXXX ) about a new trading strategy that is being tested. He gained my trust since it was a name well recognized by myself via the XXXX XXXXXXXX XXXXXXXX service I was subscribing to. XXXX XXXX had business suspended activity and when the services returned XXXX XXXX was gone. He introduced me to the strategy and solicited to open a trading account with XXXX via provided link : XXXX XXXX XXXX Encouraged by his successes I transferred XXXX to fund my account. These funds were wired from my XXXX account to their designated bank in the US via LLC companies. After few successful trades, I received a notice from XXXX that I am tagged as a day trader and my account will be suspended for 90 days unless I deposit more money over {$25000.00} ( see below ). XXXX confirmed that and solicited more money to be transferred to see bigger returns. I cashed out my IRAs and transferred an additional XXXX XXXX XXXX XXXX and XXXX ( see below original deposit instructions from XXXX ) EAST WEST BANKXXXX Acct XXXX ACCOUNT NAME : XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CAXXXX, UNITED STATES {$10000.00} EAST WEST BANKXXXX Acct XXXX ACCOUNT NAME : XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CAXXXX, UNITED STATES {$15000.00} XXXX XXXX XXXX XXXX Acct XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MA XXXX {$18000.00} XXXX XXXX XXXX, XXXXXXXX NY-XXXX Acct XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, PA XXXX {$40000.00} XXXX XXXX XXXX, XXXX Acct XXXX XXXX XXXX XXXX XXXX, FL XXXX {$39000.00} XXXX XXXXXXXX XXXX XXXX Acct XXXX XXXX XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX, XXXX XXXX, XXXX NE XXXX {$200000.00} XXXXXXXX XXXX XXXX XXXX Acct XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, DE, XXXX {$60000.00} Funds were credited to XXXX account after I provided them with the details from my bank. Trading went on and profits were showed at XXXX account until last Friday when their website was not available. On Monday XXXX I communicated to XXXX XXXX via XXXXXXXX XXXX and he directed me to check my spam email because he received a message from XXXX that their link failed and the problem will be fixed ASAP. In addition, they provided an alternative link where I could log into my account : XXXX XXXX XXXX I checked the alternative site and almost everything looked right except few records missing. I thought while they are fixing their main link they are making records updates at the alternative site. Later today XXXX the alternative site was unreachable and after few hours there was another email apologizing for the inconvenience and providing another alternative site for account login : XXXX XXXX XXXX Now, I can not reach XXXX and believe it is a fully blown impersonator of the original XXXX XXXX extracting funds from the new traders. I have contacted XXXX and requested to recall all the wires but at this time I do not if it is possible. These banks are the biggest banks of America and they are supposed to comply with the Federal regulations to know their customers allowing these fraudsters to operate ; therefore, I believe they have insurance that shall cover this fraudulent activity. Also attempted to request a withdrawal from XXXX working new site but stopped there because I believe I just will provide them with my account data and they will attempt to steal more from me.
How can you help with such a serious case of fraud committed on the land of regulated banking?
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| 03/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I am filing a formal complaint on EastWest Bank ( the EastWest ), who myself and my mother have a joint savings account with of which my sister has our solely permission to help manage the account while we are residing abroad.
In XX/XX/XXXX, while reviewing our bank account online, we discovered that our account had three unauthorized debits ( the Transactions ) that seemed to have been made electronically without any 2-step verification process as any other of our transactions : XXXX. XX/XX/XXXX in the amount of {$9500.00} XXXX. XX/XX/XXXX in the amount of {$500.00} XXXX. XX/XX/XXXX in the amount of {$7500.00} It turns out the recipient of these three transactions was listed as my sister name to an unknown bank to our knowledge called XXXX XXXX XXXX XXXX XXXX XXXX XXXX We immediately contacted our bank and an investigation was finally putting in placed in XX/XX/XXXX along with our notarized ID Theft Affidavit. EastWest replied on XX/XX/XXXX and determined that the transaction was made with the same IP address as ones previous authorized transaction that my sister made within the same account. EastWest concluded that no fraud has been found and was able to recover {$3100.00} from XXXX XXXX at the same time and closed the case.
We then contacted EastWest several time sin between XX/XX/XXXX and XX/XX/XXXX to discuss this matter and requested for a deeper investigation. We found it strange that if there was no fraud occur, why would EastWest take action and would blindly partially recover the money for us? We also asked the bank to called XXXX XXXX to joint investigate the case and gave EastWest the permission with my sisters SSN under her consent to proof that she has never open any account with XXXX XXXX. We were asked to filed a police report to attached with the letter we send to EastWest in XX/XX/XXXX requesting to reopen the case.
On XX/XX/XXXX, the bank respond and still insist with the same conclusion that there were no error found. We responded back to EastWest and asked them to provide us with the proof of same IP address was used. The first document that EastWest provided did actually shows a different IP address was used for one of the fraud transaction. After we challenged EastWest, they modified the report and provide us with a second version which shows the same IP address was used. Which made us doubt EastWest investigation credibility into our claim.
We took further steps and contacted XXXX XXXX ourselves in XXXX XXXX along with my sister SSN under her consent. Which XXXX XXXX determined that my sister has never opened an account with them ever before. The XXXX XXXX suggest us that EastWest should call them to verify this and which was normal for banks to do such action all the time. However, EastWest refused to do so as they sees the case was closed.
We found it incredibly unprofessional and insulting that EastWest refused to take extra steps to help us, their customer for decades. We are complaining that EastWest Bank practices when it come to their customers report of fraud and the lack of security provided to their customer. We felt extremely insulted as a victim who where claimed to be a criminal. The bank was naive and ignorant enough to determined such case was not a fraud action based on the same IP address was used where companies all over the world are getting hacked and hackers are sophisticated enough to mirror IP address to conducting such crime.
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| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I was scammed out of a total of over {$89000.00}. First, I was contacted on XXXX by this person : " XXXX XXXX '' XXXX ( Currently still active ) about buying some pop bubble stress relive toys. She claimed to work for XXXX XXXX XXXX XXXX XXXX She asked me to send a deposit of {$1000.00} which I paid after verifying the company exist and showed as legit. After the deposit was acknowledged, She show me an " in-transit '' fake order and ask for the balance of the order {$5000.00}.
XX/XX/XXXX '' Purchase '' : XXXX XXXX XXXX, XXXX ( XXXX ) {$1000.00} XX/XX/XXXX '' Purchase '' : XXXX XXXX XXXX, XXXX ( XXXX ) {$5000.00}.
After 5 days of trying to get the tracking number, she told me that the products could not be sent from XXXX XXXX due to covid. Meanwhile, she was working on earning my trust by talking to me about her family and asking about mine, then she lures me into investing money with her instead. She claimed she had an uncle in XXXX XXXX that works for XXXX XXXX XXXX from XXXX XXXX, ( A company I checked and found to be legit. XXXX XXXX XXXX | XXXX XXXX Companies Registration Search, but she claimed to be living in NC. She gave me her phone number : XXXX and answered my calls and ask me to add her to XXXX. She lured me to invest {$1000.00} which was the first transaction I paid with a XXXX transition and after getting to open accounts on XXXX and XXXX and a Trading platform called : XXXX XXXX.
After I saw the XXXX deposited on " the account '', she begin to " guide me '' into some positive gains and ask me to deposit more money. I asked her that I needed to see " proof '' that the money could be " withdrawn, she guided me to withdraw {$150.00} which made it to my back successfully.
I made the other {$5000.00} XXXX deposit to the XXXX company and the money made it to my XXXX " account ''. After 2 weeks of productive gains " tradings '', now I know all fake, she lures me to withdrawal all my life-saving investments ( {$83000.00} ) via a Wire Transfer from my bank to a California Bank on XX/XX/XXXX as shown below.
XX/XX/XXXX Outgoing Wire XXXX {$83000.00} Making a total amount of XXXX Receiving Financial Institution XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Bank Routing Number XXXX XXXX East West Bank XXXX Routing Name : East West Bank Address XXXX XXXX XXXX, CA Phone XXXX XXXX Then she started pushing me to get a home mortgage for {$100000.00} to get " really big gains ''. But I politely refused, thanks to God.
After she realized that I was not going to do it and would not get any more money from me, she stops communicating with me.
After that, I tried to withdraw my money, but the XXXX Website comes down " under maintenance '' supposedly. She never communicated back to me and phone calls were no longer answered.
After more than a week, the XXXX website came up again but my account was deleted. and I realized I was scammed.
I made a report to my bank and they claimed there is nothing they can do.
I am frustrated due to the fact that the banks, are not helping me in any way to try to recover any money. Neither my bank ( XXXX XXXX XXXX XXXX ) nor the East-West Bank where the wire transfer was deposited in CA.
What hurts more, is that this person is still active on XXXX : XXXX looking to hunt for more unsuspecting prey like I was.
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| 08/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Amount Currency ( of Your Bank Account ) Transaction Date Sending Bank XXXX Bank XXXX USD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX USD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX The Unlicensed Merchant Solicits our Clients Deposits to Beneficiarys Non-Segregated Bank Account : Before SuperCapitalFx and our Client commenced a business relationship, it misled our Client to believe that it possessed all relevant government approvals necessary to the conduct of its business including, but not limited to, trading of regulated financial products. In connection with our Clients subsequent opening and funding of a trading account with SuperCapitalFx, it instructed our Client to transfer funds to an account in the Beneficiarys name at the Bank ( to be thenceforth credited to a false and fictitious trading account ) rather than to the Merchants segregated client account or an individual account held in the name of the Client for purposes of conducting investments and trading through the Merchant.
The Falsified Trading Scam : Indeed, SuperCapitalFx is part of a global network of Cybercrime that has been described as the falsified trading scam. In furtherance of its scheme, the Merchant claims to have the ability to offer and exchange stock, options, forex, digital currencies and/or other regulated financial instruments. SuperCapitalFx provides a simulated Trading Portal that putatively, but does not actually, execute any exchanges or purchases of any of the foregoing regulated financial instruments, and is not connected to any recognized exchanges. In other words, wherever convenient or expedient for its own business interests, the Merchant manipulates the Trading Portal to exhibit its own desired prices to variously ( and for its own behoof ) induce further deposits and/or preempt withdrawal requests. The Merchant has left a trail of victims who have fallen for this sophisticated and well-crafted scam ( in some cases losing their entire life savings ).
The Merchants Unlicensed Conduct of Regulated Financial Activity : It must be emphasized that SuperCapitalFx has not obtained the necessary license to trade the regulated financial instruments and that, therefore, the contract, if any, under which the Merchant received client money via the Bank for the provision of such unlicensed services would be unenforceable as between the Merchant and our Client.
The Beneficiarys Role in the Illegal Scheme : Acting in good faith and in full reliance SuperCapitalFxs representations and instructions, our Client sent money via bank transfer to the Beneficiarys account at your Bank.
SuperCapitalFx is not part of the same corporate group as the Beneficiary. Evidently, the Beneficiary is aiding and abetting the Merchants systematic program to bypass the Banks fraud detection screening that ( we presume ) would have ( had such activity been conducted under the Merchants own name ) readily been flagged as a high-suspicion Merchants receipt of funds by illegal means ( e.g., fraud, larceny by trick, unlicensed practice of a regulated profession ).
The Beneficiary participated in this illegal scheme by permitting the Merchant to funnel unauthorized transactions through a legitimate business network ( the Beneficiary ) to conceal the true origin of the transaction.
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| 04/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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East West Bank Branch in XXXX XXXX tricked me to do line of credit morgage instead of traditional morgage.
5 years ago, I was switching from another bank to East West Bank for refinancing the home morgage. I explained my intention to the loan officer XXXX XXXX XXXX, who he is no longer with East West Bank, at that time. He told me that this is amount of money every month you need to pay for the following years within your morgage term. The interest rate would be adjusted accordingly based on the market. He also told me you have a credit of {$50000.00} to cash out within 5 years. After 5 years, you need to pay more if you use some of the money. I said to him that I would never be using that money within 5 years.
I did not know why he recommend me to do that. He never mentioned anything about that within 5 years, you only pay interest. After 5 years, you will be starting to pay interest with principle.
I have already told him that I would never use the credit he provided within 5 years.
I did not anything about load. I thought to myself that this is just another morgage that I had with another bank. Simplying pay and make the principle less as each year goes by.
Today, I have received a letter from East West Bank that says I have to pay double of amount of what I currently pay monthly starts on XX/XX/XXXX. I was confused I have paid my monthly morgage in the past 5 years. Why am I paying more in the following years?
I started to call the load department on XX/XX/XXXX. They told me that I have been paying interest only in the past 5 years. I said to them, I am so confused. I have been paying my morgage in the past years. Now they said that I have been paying more than {$80000.00} for the interest only in the past 5 years. I have to starting paying principle with interest for next 15 years? They told me because I have an line of credit morgage. I said to them that the load officer never told me that I will be paying interest in the first 5 years. Also, I have never use line of credit in the past 5 years. Not a single cash out from the account. Why would I go with line of credit?
Apparently, the loan officer mis-guided me, and took advantage of me.
East West Bank load department told me that you should have known because you signed the contract. I said that I did not understand English. Besides, the contract like more than 10 pages long who would thoroughly reviewed each line.
I had no idea what was going on back then. The loan officer tricked me to pay such large amount of money to bank only for interest. This is making no sense. I HAVE NOT EVEN TOUCHED LINE OF CREDIT. WHY WOULD I WANT TO GO TO THIS TYPE OF MORGAGE?
He was not explaining these details to me at that time. East West Bank is really cheating on me, and possibly other consumers. I need justice. I tried to negotiate with them. They did not bother to listen to me.
PLEASE HELP ME TO RESOLVE THIS ISSUES. I AM LOSING MORE THAN {$80000.00} IN THE PAST 5 YEARS FOR NOTHING.
|
| 10/25/2023 |
No |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/XXXX, I opened a checking account with XXXX XXXX, which is operated by East West Bank. I have been using this account for my day-to-day transactions without any issues until XX/XX/XXXX, when I deposited my son 's check for {$660.00}.
XXXX days later, on XX/XX/XXXX, I received an email notification from East West Bank stating, " Due to recent account activity, East West Bank has made the decision to exercise our right to close your account. '' This abrupt decision was surprising and concerning to me, as I had not encountered any prior issues with my account.
I promptly contacted East West Bank 's customer service to inquire about the account closure. I used the in-app text support with a customer service representative named XXXX, who informed me that the reason for closing my account was the rejection of the {$660.00} check I had deposited. XXXX requested proof that the deposited check belonged to my son. In response, I provided my son 's birth certificate as evidence, indicating that I am his mother.
However, a few days later, XXXX requested that I participate in a video meeting with both myself and my son to further explain the situation. I found this request to be a significant inconvenience and an unusual requirement. Dissatisfied with the customer service experience and the unnecessary burden placed on me, I decided to accept their option to close my account and requested the refund of my remaining balance as a cashier 's check.
XXXX collected my address to send the refund check and informed me that I would need to wait for 30 days for the refund check to be processed.
As of XX/XX/XXXX, I had not received the refund check, and the issuer of my son 's {$660.00} check had not received any notification of its rejection. I contacted the customer service again, and they asked for my address once more, stating that I should continue to wait.
On XX/XX/XXXX, I reached out to customer service for an update, and XXXX informed me that my son 's check was rejected and returned, which is not accurate based on my contact with the check issuer. XXXX again collected my home address and told me to wait for another 30 days for the funds to be remitted. This ongoing delay and lack of resolution were frustrating.
When I requested to speak with XXXX 's supervisor, he claimed that no supervisor was available and refused to escalate the matter.
On XX/XX/XXXX, I contacted customer service once more to inquire about the status of my refund check and my son 's rejected check. The customer service representative, XXXX, informed me that she had forwarded my inquiry to the back office and instructed me to wait for their response.
Finally, on XX/XX/XXXX, I discovered that my account was suspended. I am unable to log in to my account, and all attempts to contact customer service have been unsuccessful. This situation has left me deeply concerned about the safety and accessibility of my funds.
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I am sending you this letter referring to the response to my complaint against EastWest Bank received on XX/XX/2022, I wish to express that after much consideration and due diligence that I'm still doubting and way too confused about the situation with my complaint, and it triggers me a lot of XXXX
The main reason I continue to insist on due process in my case is because I understand that EastWest Bank has not and is not taking adequate steps to protect its customers from financial loss and to recover their losses. Moreover, as we can see in my case, they failed to follow the established Anti-money laundering system to prevent these crimes to happen.
In the past, when I communicated with you regarding my other complaint, against XXXX XXXX, I have provided you with a letter from the United States Senate to your director specifically pointing out the regulatory gap that exists and leaving us consumers without legal recourse for fraud. It should be understood that this letter as well as the direct letter from the Senate to XXXX XXXX XXXX XXXX XXXX highlights not only the problems of the XXXX platform itself, but of the banking system as well. As it says : " According to XXXX XXXX, banks were essentially 'throwing [ ing ] up their hands and saying 'it 's not our problem because you authenticated it. And also : " The policies of your company and the banks that own and operate on it create a confusing and unfair environment for consumers ''.
It should also be emphasized that certainly there is broad legal precedent holding financial institutions liable for customer losses in a variety of jurisdictions. For example, in Wiand v. Wells Fargo Bank, N.A. ( XXXX XXXX XXXX ), the federal courts recognized claims for both Fraudulent Transfer and Unjust Enrichment where the bank had failed to protect customers from a XXXX scheme. Similarly, victims of a massive XXXX scheme perpetrated by an individual named XXXX XXXX successfully sued XXXX XXXX for both aiding and abetting fraud and fraudulent misrepresentation. See Coquina Investments v. TD Bank , N.A XXXX ( XXXX XXXX XXXX ). See also Lerner v. Fleet Bank, N.A. ( XXXX XXXX XXXX ) ( XXXX XXXX courts uphold claims alleging bank was " conduit '' for fraud ) ; Neilson v. Union Bank of California , N.A XXXX ( XXXX XXXX XXXX ) ( California investors successfully allege aiding and abetting in XXXX scheme by Defendant XXXX XXXX XXXX XXXX As your legal department is no doubt aware, this is just a fraction of the many instances in which banks, which hold a duty to their customers, have been held responsible for losses related to third party fraud.
|without prejudice| I, therefore, ask for your help as a regulator and to review my case. If you need any additional information from my side in this regard, please let me know. I will be glad to help you make this process as fast and efficient as possible.
Yours sincerely, XXXX XXXX.
|
| 09/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Bank : East West Bank APP name : XXXX I would like to write you about service fees which the bank charged from my account. It is unfair and unreasonable. And I am kindly asking back this service fee back which were charged from my account. From XX/XX/XXXX to XX/XX/XXXX, full service fees are XXXX Dollars.
One of the most important reasons is : there is no clear Clarification and Notification from bank official website about how to calculate the average monthly account balance, which misleads customers. I put XXXX Dollars on the account, but still charge the service fee every month XXXX Dollars with 13 months.
What people on bank website could find is only " XXXX XXXX monthly account management fee. The monthly account administration fee is waived for meeting the {$2500.00} average monthly account balance or the {$10000.00} combined monthly average balance of all deposit accounts.
There is no other related information about how to calculate the average monthly account balance, even without any NOTIFICATION. This confuses and misleads customers.
Here I would like to explain why the NOTIFICATION is necessary, and why this misleads customers.
After chatting with your customer service online. The way to calculate the average balance is really complicated.
I asked customer service : HOW TO ACHIEVE XXXX SERVICE FEE THIS MONTH. The answer is : Now my average balance is {$2200.00} .If I want to achieve XXXX service fee this month, in XXXX XXXX I should deposit {$3900.00}, or in XXXX XXXX I should deposit {$4400.00} and keep it in my account till end of the month.
We could see that every day deposit amount is so different. Therefore, it is NECESSARY to write a detailed calculation method on bank website.
Because of the lack of necessary explanation, clarification and notification of such complicated calculation methods of average balance, which misleads and even cheats customers. The bank charged from me XXXX Dollars. It is unfair and unacceptable. I kindly ask to pay me back about these mentioned fees.
As a customer, we do not exactly understand how the rule works. And only understand there will be no service fee when account balance is {$2500.00}. And I put in XX/XX/XXXX {$6600.00} in this account, and in XX/XX/XXXX still XXXX Dollars in the account until today. But still your bank charges the service fees, every month {$25.00}. And this cost all because of the lack of any notification of such complicated average balance. How to explain the AVERAGE BALANCE there is always no explanation on your website.
Here is the web page which the customer servicer sent me.
XXXX XXXX XXXX No clarification and notification about how to achieve the XXXX service fee. I put XXXX Dollars on that account still charged the fee every month, and now it is 13 months already. It was XXXX Dollars.
Kindly ask help from ConsumerFinance. Thank you so much.
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Dear CFPB, I am writing to desperately ask for your help. I live in XXXX and I was scammed badly and lost all my life savings, plus the money I borrowed from my family and short-term loans/mortgages from financial institutions that I am now unable able to pay back.
Below is a summary of what happened to me : On XX/XX/2022, an XXXX guest named XXXX XXXX XXXX XXXX XXXX tried to book my house for XX/XX/2022. He then asked me to connect with him via XXXX so he could have further questions. His phone number was XXXX.
During our conversations on XXXX, he told me that he lived in XXXX XXXX and that he came from XXXX as an investor. He told me that he was very successful in investing in XXXX and bought properties in XXXX and XXXX XXXX from the profits he had made from XXXX trading. He asked me if I ever invested in XXXX and I told him that I had never invested in XXXX and did not know anything about it. He said he had been trading in XXXX for 8 years and was doing in-depth market analysis and only traded when there was a market node, so it was 100 % safe.
He asked me to try and guided me to open an account with a trading platform called XXXX, and later he moved me to another platform called XXXX. At first, I put in {$500.00}, then he said the minimum for XXXX future trading was US {$1000.00} but since I was in XXXX, I had to put XXXX XXXX. I thought Id give it a try. After I put {$2000.00}, he traded it for me and showed me the profit for every single transaction which was XXXX XXXX XXXXXXXX %. He then convinced me to put more money in as he said there were more market nodes coming the following week. He then told me that there will be a bull market coming in XXXX and this was to be said once-in-a-lifetime opportunity and convinced me to sell all my stocks, cash out my RRSPs, and borrow money to seize this short-term opportunity and that once the bull market was over, I could take out all my capital and profits.
I sold all my stocks, cashed out my RRSPs, got a few loans from my equity line of credit, family and friends After he had me send him money to his multiple bank accounts in XXXX and XXXX, he would not let me withdraw my capital, then disappeared and shut down his fake trading websites.
On XX/XX/XXXX, I reported the scam to my bank XXXX XXXX XXXX XXXX ), the police in XXXX and the FBI in the US.
My bank tried to recall the last 2 biggest wire transfers to East West Bank on XX/XX/2022 in the amount of US {$540000.00}. I also contacted East West Bank on XX/XX/2022 and was told that it had frozen the scammers bank account but they did not refund me the money.
|
| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
This Complaint has been directed to your complaints/fraud department ; therefore, we shall reasonably assume that it has been received by the correct party. It is critical that the relevant officials be made cognizant of an ordeal I have suffered as a result of internal failures and violations of law at your company.
2. Description of the Incident 3. Around XX/XX/2021, I became a victim of a complex scam scheme orchestrated by XXXX, also referred to as the " XXXX '' or the " XXXX ''. They have created, developed, manufactured, promoted, marketed, distributed, labeled, and sold fraudulent " investment services '', which aim to rob and defraud clients by using a predetermined cycle of losses to gains.
It is important to note that the scammer, registered as " XXXX XXXX '', is a client of your organization and has been committing financial crimes right under your nose. This includes stealing and laundering large sums of money on a regular basis. Shockingly, using your services, money totaling XXXX USD was transferred from my XXXX XXXX and XXXX XXXXk accounts.
I hope you understand the gravity of this situation and the extent of harm caused to me and potentially other victims. I urge you to take immediate action to prevent any further financial crimes committed by this client or any other fraudulent entities using your services.
4. Against this background, I hereby respectfully file this Complaint against your company, an internationally recognized and respected financial institution. The Complaint meticulously states several recognized and viable causes of action, inter alia, negligence, breach of implied contract and other similar claims for which I seek damages, as well as attorneys fees and costs, to the fullest extent permitted by law.
XXXX. The allegations contained herein are predicated upon personal knowledge, and upon facts obtained through investigations or analyses conducted by qualified third parties and media reports. I strongly believe that substantive evidence in support of the allegations set forth herein will be found after an appropriate opportunity for discovery.
II. FACTUAL BACKGROUND AND GENERAL ALLEGATIONS A. Overview 6. I am a victim of an incredibly sophisticated investment fraud scheme, where crooks systematically disguise themselves as a legitimate and trustworthy entity in order to illicitly exploit the vulnerabilities of unsuspecting investors and con them out of their money.
|
| 05/25/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
The Lender - East West Bank, XXXX. and its management XXXX XXXX and XXXX XXXX retaliated against me for filing a complaint of discrimination on my mortgage loan account last year and filing an civil action thereafter. In XXXX XXXX and continuing to-date the company and persons shown above assisted by ex-boyfriend XXXX XXXX XXXX and his attorney XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX in having my XXXX ( XXXX ) year-old daughter XXXX XXXX XXXX from my home and placing her in XXXX with the XXXX from XXXX XXXX, XXXX through XXXX XXXX, XXXX. Upon completion of the XXXX they caused the related court attorneys and Judge to transfer the custody of my daughter to XXXX XXXX. As a result of their actions me and my daughter have been severely harmed as we are not alienated from each other and she can not come home to me. They also limited our visits to see other. From what I know now, the Bank/mortgage lender and its management may have caused my ex-boyfriend and other persons/tenants to target me as they all know each other and the property is now owned by them along with the bank management or associates of the same. The property amounted to more than {$5.00} XXXX dollars. Additionally, me and my mother have been physically harmed as a result of their intrusion even though the police authorities have failed to investigate the matter and mislabeled it as me " having an XXXX '' along with my ex 's attorney XXXX XXXX. It appears that there has been an increased trend in this method of attack on the debtor 's family to steer them from continuing to handle the mortgage payments/prosecute wrongful foreclosure. Additionally, it appears that persons hired by them have caused for the taking of financial records to examine the financial ability of the clients to overcome the foreclosure and allegations of mortgage lates. Finally, XXXX property located at XXXX XXXX XXXX, XXXX XXXX, Ca XXXX was foreclosed upon and I was wrongfully charged with a {$4000.00} appraisal and other charges of more than {$10000.00} without warrant, and management was associated with the buyer who cancelled escrow leading to the property foreclosure. Finally, the bank 's management caused for an intepleader action to be filed so I would still incur attorney fees from the proceeds of the foreclosure sale. To-date the funds left at their disposal even after XXXX XXXX XXXX XXXX or more months following the foreclosure.
|
| 02/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Lots of scam forex brokers open fraudulent accounts with east west bank, and victims got lured by scammers wiring large funds to those personal accounts opened by the fake brokers. As one of the scam victims I tried to call East west bank fraud department multiple times reporting the frauds being committed by fake scam broker who opens multiple peroneal accounts in east west bank with no luck, the associates either away from the desk or voice mails are full, not able to reach any of them.
I lost XXXX dollars to scam broker 's accounts in east west bank, the bank should freeze those accounts and pull the money from those scammer 's accounts and return to victims instead of ignoring it, just simply says no way to return.
Date 1 XX/XX/XXXX Bank NameEast West Bank Bank Account Holder NameXXXX XXXX XXXX XXXX XXXXXXXX XXXX ROUTING NUMBERXXXX ACCOUNT NumberXXXX Beneficiary Bank AddressXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, CA XXXX Beneficiary Address XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX ca XXXX XXXX dollars 2 XX/XX/XXXX Bank NameEast West Bank Recipient name : XXXX XXXX Routing numberXXXX : XXXXXXXX XXXX XXXX XXXX XXXXXXXX Account number : XXXX Recipient bank name : East West Bank Recipient bank address : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, CAXXXX Account Holder Address:XXXX XXXX XXXX XXXX XXXX, ca XXXX XXXX dollars 3 XX/XX/XXXX Bank NameEast West Bank Recipient name XXXX XXXX XXXX Routing numberXXXX : XXXX XXXX XXXX : XXXX Account number : XXXX Recipient bank name : East West Bank Recipient bank address XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, CAXXXX Account Holder Address:XXXX XXXX XXXX XXXX XXXX, ca XXXX XXXX dollars 4 XX/XX/XXXX Bank NameEast West Bank Recipient name : XXXX XXXX Routing numberXXXX XXXX XXXX XXXX XXXX : XXXX Account number : XXXX Recipient bank name : East West Bank Recipient bank address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX, CA,XXXX Account Holder AddressXXXX XXXX XXXX XXXX XXXX XXXX ca XXXX XXXX dollars 5 XX/XX/XXXX Recipient name XXXX XXXX XXXX Routing number/XXXX : XXXX XXXX XXXX XXXX XXXXXXXX Account number : XXXX Recipient bank name : East West Bank Recipient bank address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX CA,XXXX Account Holder AddressXXXXXXXX XXXX XXXX XXXX, XXXX XXXX, Ca XXXX XXXX dollars Total : XXXX dollars
|
| 09/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is a continuous complaint according to a previous complaint : ID XXXX Why had it just been closed? How can I do next? It's a dispute. Where and how can I fight for my right?
Below is my reply regarding the response from the company : Firstly, as I said before, I respect and have no issue that XXXX bank closed XXXX XXXX 's bank account. Because it's the banks ' right to choose their clients.
Now XXXX is asking for the damage that occurred by the XXXX bank 's misleading message. Because it was an official message from your bank. Your bank should really NOT continue to send that kind of message if the account was not able to receive any funds. Also, you guys should really NOT returned the fund to any third-party WITHOUT her permission AFTER sending such a confirmation message. She had sent the goods to that sender and there is no way for her to claim it back ( If need, XXXX XXXX could prove all the details ). Obviously, she deserves compensation from your bank because it was totally a technical mistake from your bank.
Secondly, regarding the so-called 'fraudulent wire recalls ', it's just a unilateral claim from the SENDER 's side. It's not real. It's unfair that you guys judge her before a clear investigation. You guys should give XXXX XXXX a chance to explain the story behind. She is NOT a fraudster. If you guys need or are interested, XXXX XXXX can provide all details to prove she is NOT a scammer. It happened to her before. Actually, some people online bought a virtual tool from her, which is definitely legit and had clear proof shows that the buyers knew that. But people might use that virtual tools to invest in other projects ... If any recalls occurred, probably because some of them might be scammed by those online projects or lost money in their investments and nowhere to trace back. Then they tried to recall the payment from XXXX instead. Some might do it intentionally, and pretend they didn't know. Some of them might be really ignorant. It's totally not XXXX 's fault or responsibility. All the inward remittances are her legal fund. Anyway, this is not the point of this dispute.
So, I wish, the XXXX bank, as an honorable financial institution in the market, could face the fact and be responsible for their clients.
Thanks so much.
|
| 11/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
This can best be explained by sending you the text of what I sent to EastWest BankXXXX XX/XX/22 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX- I just heard from XXXX XXXX that you are refusing their request to refund the money they sent to you on my behalf. They told me that the reason is you suspect I have perpetrated a fraud or am the victim of a fraud. This is the first I have heard of this and I am amazed that you did not even reach out to me or XXXX XXXX about this serious accusation. In America, when someone is accused of a crime, you accuse them and show them the evidence. You did not do this in this case. Just for your information, I have never been convicted of a crime in my LIFE. I have not even been arrested on suspicion of a crime in my LIFE. I am a credentialed public high school teacher and like to think I am an honorable and honest person and I find the simple accusation of fraud deeply offensive. The only fraud being committed here is by EastWest who has taken my money and refused to return it.
I feel there is XXXX profiling at play here where you see an XXXX XXXX man who is corresponding with a young XXXX women and the immediate assumption is " Oh this must be fraud '' ( and I was told this in so many words by one of your employees ). There are serious penalties for XXXX Profiling, which is a type of fraud in itself so EastWest is on notice that that is the type of fraud THEY are committing. I am also complaining to the Consumer Financial Protection Agency which is the government agency that regulates you, so expect to hear from them very soon. And just a heads up, they do not look kindly to XXXX Profiling. The fact that you accept people 's money and refuse to return it and not even give a REASON why you are not returning it, is also illegal and I will tell you now they will be looking at that and they take that type of thing very seriously.
I have also picketed XXXX XXXX XXXX XXXXXXXX XXXX, where I carry a big sign saying EASTWEST BANK STOLE MY MONEYXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I will do this daily until you decide to obey the law and refund my money.
Please call me about this if you have the courage.
XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX CA XXXX ( XXXX ) XXXX
|
| 12/19/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I was selling my dryer on XXXX and asking for {$110.00}.
On XXXX XXXX, 2016, a person texted me and agreed to buy. She/he said a cashier check was sent to me with more than what I was asking for. I asked why. The scammer said it was meant to send to somebody else before it was sent to me in an error and asked me to return the difference. Then the scammer provided the information where the difference should have been sent to. I received a cashier check for {$1800.00} on XXXX XXXX. I went to my local Eastwest bank in XXXX XXXX in California to cash the check on XXXX XXXX. I considered I could get the money on the same day because it was a cashier check. However, the bank teller told me they had to withhold the check for 2 business days to verify if the check was good or not. On XXXX XXXX, the bank released the check and I got the cash for {$1800.00}. I deducted {$160.00} total from {$1800.00}, {$110.00} for the dryer and {$50.00} for the trouble. I sent the difference of {$1700.00} cash through XXXX in XXXX store. XXXX transactions were made to different scammers. Each got {$840.00} after the {$16.00} fee.
On XXXX XXXX, I was checking my Eastwest bank account online and found out my bank balance was negative. The amount of {$1800.00} was deducted from my account. I called my bank immediately. I was told that cashier check was returned. They referred me to talk to my home branch.
I spoke to my home branch manager in XXXX XXXX and was asking why I was responsible for the returned fraud check even under the supervision of 2 business days withholding policy in Eastwest bank. We had disagreements on the issue of responsibility of the bad check. The final answer was that I had to take the risk regardless.
I do n't think it is fair for me to take the loss. It is not my fault. I am innocent. It is absolute bank 's negligence. I would have not cashed the check if the bank had stopped it. It is bank 's responsibility to tell me if the check was good or not with 2 days withholding. I am the victim of the scam.
I am now asking the authority of the Eastwest bank to take further action to investigate the case. I want my money back.
|
| 06/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Dear CFPD Complaints Department, I hope this email finds you well. I am writing to file a formal complaint against East West Bank regarding an ongoing issue with my account. I kindly request your assistance in addressing this matter and ensuring a prompt resolution. Please find below the complete content of my complaint : Since its opening, I have diligently adhered to all U.S. laws and regulatory requirements, ensuring full compliance without any violations.
In XXXX of this year, I received an email from an individual claiming to be my account manager. They requested an explanation for specific transactions made through my East West Bank account in XXXX. Additionally, they asked me to provide statements for the associated accounts. However, no specific timeframe for my response was mentioned in their email.
In a timely manner, I replied to the aforementioned email address, providing a detailed explanation and attaching the statements of the relevant accounts. Unfortunately, the email was automatically returned by the system, indicating that it did not conform to the custom email flow rules established by your email administrator. Consequently, I removed the attachment from my email and sent another reply, explaining the situation regarding the unsuccessful attachment. The subsequent email was successfully sent, although it did not include any attachments.
However, on XX/XX/XXXX, I received an automated email from East West Bank 's system stating that my account is currently under consideration for cancellation. The email advised me to contact their customer service to address this matter. Subsequently, I promptly reached out to their online customer service. They explained that the automated email was triggered due to my failure to respond to my account manager 's email within the specified timeframe. They further clarified that my account has not been officially canceled but is currently restricted from trading. They assured me that once I respond to my account manager 's email, the matter will be reviewed, and the trading restriction on my account will be lifted accordingly.
|
| 04/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
In XX/XX/XXXX, someone approached me via XXXX and tried to be friend with me. I accepted the request. From XX/XX/XXXX to XX/XX/XXXX, we had exchanged messages on XXXX and she persuaded me to learn cryptocurrency trading from her. She even guaranteed to make profit from the get go. I hesitated for a while, but couldn't resist the temptation of making quick profit. I registered an account on a trading platform called XXXX, and started transferring money from both my bank account and IRA account.
The following is the receiving bank information : Name : East West Bank Account Name : XXXX XXXX Account Number : XXXX Bank Code : XXXX Routing Number : XXXX Bank Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone Number : XXXX Name : East West Bank Account Name : XXXX XXXX Trading Limited Account Number : XXXX Bank Code : Same as above Routing Number : Same as above Bank Address : Same as above Phone number : Same as above However, on the morning of XX/XX/XXXX, when I open the mobile app to check my account, I found out that the mobile app is disabled and I cant access to my account anymore. I immediately reach out to that person for help via XXXX. But the message couldnt get through. I started calling her and the trading customer service, but I failed every single time. They just disappeared all of sudden. Then I realized that I become the victim of internet crime activity.
The information of that person and customer service representative is listed below. XXXX XXXX : XXXX XXXX XXXX Name : XXXX XXXX : XXXX Marital Status : XXXX XXXX : XXXX, XXXX XXXX XXXX : XXXX XXXX XXXX Customer service representative : Name XXXX XXXX XXXX Phone Number : XXXX The fund on my trading account disappeared too. My total investment loss is {$200000.00}. I have reported this incident to my local police department and my financial institution XXXX. I have all the information and documents to support. However, the purpose of this report is to file a complaint of East West Bank for being potentially associated with fraud activities.
|
| 02/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX I opened a company account at East West BankAccount nameXXXX XXXX XXXX Account numberXXXX Account XXXX Account opening XXXX XXXX XXXX XXXX.
XXXX, CA XXXX When opening an account, I told the account manager XXXX that I need to open Premier Online Bankingbut After account openingHe opened the essentials of online banking for meI have repeatedly requested to open a Premier online banking for meHe kept perfunctory me XX/XX/XXXX I received a {$2500.00} wire transferWire transfer from a strangerThis stranger lied to meHe changed money with meThen charge back this wire transfer After receiving the {$2500.00} wire transfer i want Withdraw nowbut essentials online banking like XXXX, i need Manual Fill in the remittance slipand XXXX Very slow processing speedso XX/XX/XXXX I can not withdrawand next day this stranger charge back {$2500.00} wireLater I sent all transaction documents with this stranger to XXXXThen my funds are heldThen i waited till now XX/XX/XXXX I open another company account Account nameXXXX XXXX XXXX XXXX Account numberXXXX Account XXXX Account opening branchXXXX XXXX XXXX XXXX CA XXXX XXXX XXXX is the best bank manager I have ever metHe is very attentive My account has been working normallyuntil XX/XX/XXXX XXXX XXXX told me their branch needs to close my accountXXXX & XXXX XXXXBecause of another accountXXXX XXXX XXXXHe feels very sorryThen tell me Account balance Will wire it to meI just want to say XXXX Everything is fineHe is a great banker Then I call customer service XXXXCustomer service is transferred to this branch XXXXThey told me XXXX XXXX XXXX Has been closedAnd the check has been sent to my address XXXXbut I have not received any account closure notices Including email and callThen I asked for the check to be cancelled immediatelyAnd mail it to my US addressThis manager told me that can't cancel the checkOnly wait for the check to be returned and mail it againI ask why? He is perfunctory and bad attitudeVery bureaucraticThe attitude of this branch is like XXXX
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| 03/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On XX/XX/XXXX, I tried to purchase an used cell phone with {$330.00} from a seller through a online shopping site called XXXX. However, On XX/XX/XXXX, I failed to log in to my account, and I received an Email from XXXX stated that due to some reasons, they decided to close my account. On the same day, I emailed to XXXX to state that there was still an on-going transaction in my account, and a pending transaction appeared in my bank account. Therefore, I would want them to cancel the on-going trading since they closed my account. However, the site did not respond to my request.
Meanwhile, I went to a branch of my bank, East West Bank, and I stated my concern that I might be scammed. I would want them to help me preventing any loss or stopping the transaction. Yet, the teller said they were unable to do any action at this moment since the transaction was not completed, and the money is still in pending.
On XX/XX/XXXX the transaction changed the status from pending to completed.
on XX/XX/XXXX, I received an box that I believe it is empty from the seller. I immediately called the customer service of my bank and asked them to help me filing a dispute/fraud. I explained the whole thing to a representative, and she said she has made a dispute case for me.
On XXXX, I went to a branch of my bank and asked the process of that dispute. A teller couldn't find the case I made on XX/XX/XXXX, so she helped me to file again.
on XX/XX/XXXX, I made a call to the branch I went on XX/XX/XXXX to ask for any update of my case. A teller told me the dispute investigation team refuse to help me due to it is a merchant dispute, I should contact the merchant to resolve the issue directly. However, I have stated an issue that Neither I have contact info of the seller, nor the XXXX site didn't answer my Email regarding the transaction every time when I was trying to describe my situation to the bank 's representative.
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| 04/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
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|
Web |
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XX/XX/23 : I applied for an account w/Eastwest Bank XX/XX/23 XXXX Bank account XXXX was approved ; I applied for the XXXX XXXX XXXX that EastWest Bank XXXX XX/XX/23 : My application was declined, no reason was provided XX/XX/23 - XX/XX/23 : I made several calls to EastWest bank , first to their online customer support ( Rep is XXXX ) , then to the XXXX XXXX XXXX ( rep is XXXX XXXX ) .
The reps demonstrated some confusion : XXXX recommended I apply as a new customer ( even though I was an existing customer ), I tried and the application just crashed ; XXXX stated that the XXXX card is no longer available. I believe XXXX then spoke to XXXX, so XXXX followed up by recommending that I apply at the bank branch in person. This is difficult, as I live XXXX hours away.
XX/XX/23 : XXXX requested I forward her the reason for the XXXX card denial, I forwarded her the email ( which did not provide a reason ). I emailed XXXX and she looped in Online Banking ( Rep is XXXX XXXX ) XX/XX/23 : XXXX responded saying that I am not qualified for the XXXX XXXX XXXX, because I am an existing customer. I forwarded XXXX the page from the EastWest Bank website, stating that existing customers are eligible for the XXXX prepaid card. ( I also asked whether I would be eligible, if I closed my bank account, but did not receive a response ).
XX/XX/23 : XXXX responded as follows : " Upon checking with back office, XXXX XXXX card is available for existing customers. However, we are sorry to tell you that your online application for XXXX XXXX was decline, and the application that submitted at the branch will get the same result. '' XX/XX/23 : I followed up XXXX, XXXX XXXX, requesting they provide a reason for future denials of the XXXX XXXX XXXX. No response.
XX/XX/23 : I followed up again. No response.
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| 06/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I have become a victim of wire transfer fraud on XX/XX/22, ended up wire transferring {$41000.00} ( 2 transactions of {$37000.00} and {$4000.00} ) at my local XXXXXXXX XXXX around XXXX XXXX XXXXXXXX. As soon as I found out it was a scam I rushed over to my bank to stop the transactions around XXXXXXXX XXXX XXXX. Claims on these were initiated on XX/XX/22 ( case # XXXX, XXXX ) and the swift recall request was made to The recipient bank, East West bank at XXXXXXXX XXXX XXXX XXXX on XX/XX/22 according to XXXX
I also have tried to reach out to East West bank very next day on XX/XX/22 to alert the fraud transaction to their account but what they were saying was they would only communicate with the XXXX XXXX directly as I am not their customer. Since XX/XX/22 I have not heard any updates regarding this matter despite my multiple attempts to talk to the XXXXXXXX XXXX XXXX team and East west bank.
The XXXX has been telling me East West bank has not been responding towards their request saying my case me be closed due to inactivity since XX/XX/22. Now my bank is telling me to reach out to East West bank directly to further resolve this matter after I lose all my times to stop the fraudulent transactions. However, East West bank is just saying they would only work with the XXXX directly while not taking any actions.
I believe this fraudulent wire transfer might have been stopped if East West bank collaborated with me and my bank in timely manners as I took quick actions to stop the transactions within 3 hours of the fraud occurrence.
The recipient bank account info is XXXX, XXXX XXXX.
I felt like i have lost golden time opportunities to stop the transactions due to passive actions of both my bank and East West bank despite my quick actions to stop the transactions.
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| 05/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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This complaint is filed against EAST WEST BANK, headquarter located in XXXX, CA. I have a business account with this bank, our funds in this bank got stolen several times by ACH online unauthorized withdraws starting last year. The bank refunded me last year for the money stolen from them online system for over {$8000.00}. I changed the account number with East West bank recommended by the bank stuffs aftervise. However the illegal unauthorized ACH online withdrawn happened again on XXXX XXXX, 2015 for {$16000.00} with this new account. The bank now refused to refund me for over XXXX weeks now. I contacted the bank for a lot of times by phone calls and emails. But they said due to this is business account, we are not protected by consumer 's right of 10 days refund rule. They ever recommended to contact the criminal to solve the problem. I never knew this so called merchant and never authorized any payment to this company. But I still called the number provided by bank. First time they provided the number went to someone 's voice mail with the voice mail was full. Then they gave me another number went through a guy was the previous employee of this company. Say no more, the company 's business is phony and maybe online criminals. I think my bank account shall be XXXX liabilities for the funds was stolen from online ACH, without anyone authorization. We never knew this company and never had done anything with the so call merchant.
Clearly, the bank is still refused to refund our money back even I reported them the contacts i made with this company. I reported to the local policy station by no choice.
Please help us, the funds are very important for we are small business. We wo n't survive if the bank still not refunding me.
Thanks
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| 08/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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. I recently applied for a no cash out refi owner XXXX with a LTV of 15 % and XXXX XXXX.
First they send docs for their portfolio program which was not the product I requested. I wanted a fnma 30 year fixed. I am self employed with rentals. My income was MORE than sufficient to support the payment. I would be lowering my payment form {$1600.00} to $ XXXX monthly. I provide more than enough information to qualify. I was actually prequalified by their rep. The underwriting is terrible they do NOT know XXXX XXXX guidelines. The do NOT ask questions if they don't understand something in your file. They are DISCRIMINATORY towards XXXX-XXXX clients. They sent me a denial letter based off an assumption without bothering to ask for for a letter of explanation. The denial letter did not provide the explanation that they provided to my rep. The denial letter was vague. I NEVER received a list of conditions had I done so the issue could have been resolved. The underwriter was wrong in restarts to my ownership of a rental property because she did not understand what a trustees is or various titles in which real estate can be held. Had they asked they would have seen the underwriter was totally incorrect. You do NOT make decisions on a borrowers loan based income off what you think you ask questions. When I offered to correct the underwriter I was told my rate expired and I would need to reapply at the higher rate or apply for their portfolio loan. XXXX their portfolio loan with the higher rate. That's what they were pushing me towards from the beginning.Why would I do that with more than sufficient income and excellent credit and a {$160000.00} loan on a {$620000.00} home. I also have more than enough reserves in my bank accounts.
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| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I had been having a text conversation with a wrong number text message for over a month when she convinced me to set up a store on www.rakitenshoping.com. I had to put in {$3000.00} dollars to set up a store, to cover costs of purchases. I had a large " sale '' come and needed a {$30000.00} wire transfer to cover it.
I wired the {$30000.00} to East West Bank in XXXX California on XX/XX/XXXX.
When I covered this purchase and immediately received another purchase that required over {$100000.00}, and the purchaser was uninterested in my issues with needing to get a loan for over {$100000.00} and XXXX said I had to cover the purchase, or they would file a complaint against me with the FTC. I am over XXXX and had a XXXX XXXX XXXX during this period. I became suspicious and contacted several law enforcement agencies. including the FBI and the FTC. The XXXX suggested that I contact the Colorado Bureau of Investigation and I did. The CBI recovered the original {$3000.00} wire transfer, and then contacted East West Bank and found out there was at least some of the money in the account I had wired money to.
On XX/XX/XXXX XXXX XXXX XXXX sent East West Bank a App. for seizure warrant and a seizure warrant.
Over a month later on XX/XX/XXXX XXXX XXXX XXXX received a written response about the need to domesticate in California.
He was also informed that the funds were transferred overseas.
East West Bant was informed that the money in the account was fraudulently acquired. East West Bank took over a month to respond and allowed the money to be transferred out of the county.
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| 06/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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Web |
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My family opened an account with East West bank ( https : //www.eastwestbank.com/ ). We deposited {$5000.00} on XX/XX/XXXX, via a check from XXXX XXXX XXXX.
On XX/XX/XXXX, East West bank decided to close our account, without providing any reason. They said the {$5000.00} deposited to East West Bank will be credited back to XXXX. On XX/XX/XXXX, our East West Bank account was closed, and the account activity shows that {$5000.00} has been withdrawn. However, our XXXX account never received the {$5000.00}.
I called XXXX, and they explained that this check was never received, and advised me to let East West Bank issue me another check. I then called East West Bank, and they said that the check has been mailed out, and it was not possible to mail another check. This time, East West Bank told me the routing and account number of the check.
So I called XXXX again, telling them the routing and account number, but XXXX was not able to locate this check. I even escalated with XXXX and spoke with a supervisor, who was not able to locate this check either, and told me that East West Bank needs to issue a new check - the same thing I was told before!
I gave one last call to East West Bank and asked to speak with a manager. The manager said they are not able to provide further information, and said that " further actions will be in vain ''. I have voice recordings of this conversation and can provide them upon request.
I respectfully request you to take a look into this issue. The two banks involved are East West Bank and XXXX XXXX XXXX.
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| 04/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
Servicemember |
|
This company has changed the closing date 4 times now. Each time it was something different at the last minute of the deadline. They ordered the Appraisal 1 week before closing, then when a rebuttal was requested they completed it off of an incorrect address delaying the process 3 more days and they always wait till Friday to advise you of something they need. I have been VERY Agile when EWB needed something. While all other parties have worked due diligence in the appropriate time, EWB has dragged their feet and been very sloppy in their diligence. I have moved things wasting money based on information they have provided for me and now I was supposed to close XX/XX/XXXX just needing to sign CD on today, I haven't heard anything from them so I called and now Loan processor tells me something new, that the QC dept has to approve now, when he said a week ago that all was needed was for the UW to sign off on it, so now I haven't received and its COB for me meaning the 3 day period wont be Friday or who knows when being that they won't give me adequate answers. Their negligence has cost me tremendously and having to live out of boxes, my car and severely inconvenienced me, WHAT ARE THEY EVEN GOING TO DO TO RECOMPENSE FOR THE ERRORS THEY KEEP performing? I asked to speak to a manager today, XXXX comes back with a name and number ( XXXX ) that they never answered the phone after several attempts. I need something done immediately, cause if I wasn't in compliance id lose my money. I WANT RESTITUTION,
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
|
Web |
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Dear Sir/Madam of the CFPB, On or about XX/XX/2020, I entered into an investment SCAM with XXXX XXXX using my XXXX XXXX XXXX account to transfer XXXX USD. They then took my funds and failed to repay the money to me upon request.
It should be noted that the Company is a client of theirs by XXXX XXXX XXXX XXXX committing financial crimes right under their nose, which involve, among other things, stealing and laundering large sums of money on a regular basis.
Although I am not their client, you can not deny the fact as a respected financial institution in the United States ; they didn't protect me about the risk of this transaction. They as a legitimate Payment Service Provider hereinafter " XXXX '' as all PSPs ( i.e. East West Bank ) are by law required to check acquired Merchants through proper Know-Your-Customer ( KYC ) and Anti-Money-Laundering ( AML ) procedures! It is apparent that the merchant ( the Company ) has never been examined by their organization!
There is no need for particularly intensive KYC/AML checks to identify illegal broker schemes and fraudulent operators. Alarm bells for PSPs must ring at the latest when investor warnings from regulatory watchdogs reach the market. Moreover, measures have to be taken to avoid punishment by regulators and courts.
As a regulated and licensed financial institution in the United States, they have strict statutory and regulatory obligations to monitor transactions and report any suspicious activities to law enforcement authorities
|
| 10/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
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|
Web |
|
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On XXXX XXXX XXXX, my checking account was frozen by the East West Bank. The reason they gave me was that I received my XXXX tax refund from IRS and they think this fund was " very suspicious ''. They asked me to provide all the confidential materials to prove that " I am eligible to receive the tax refund '', including the photo of my SSN, the tax refund forms, and my recent earning statements. I highly doubt if the East West Bank has such rights to collect confidential information from me. However, after I submitted all the materials, the East West Bank still refused to unfreeze my account.
Meanwhile, East West Band continued to demand more materials that I do not have or never heard of, such as " letters from IRS that assigned ITIN to me ''. I am an XXXX XXXX XXXX and am working as XXXX XXXX XXXX XXXX XXXX. My income is simply the monthly stipend from my XXXX, so I have SSN and used SSN for tax refund. I do not have " letters from IRS that assigned ITIN to me '' and the East West Bank refused to unfreeze my account for such ridiculous reason.
Moreover, I provide files from IRS including my tax return forms W-2, tax refund status. These documents clearly show my income and tax refund, these are all from IRS. However, they intentionally ignore these documents.
Now, I am facing an extremely difficult financial situation because all my money is in this account. I would be very much appreciated for your help! Thanks a lot!
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| 10/06/2016 |
Yes |
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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East West bank asked me to be a guarantor for my husband 's business credit line because I have a house under my name and I did. When the loan was renewed for the following years, an East West Bank officer forged my signature as a guarantor. My husband 's business filed chapter XXXX and East West Bank sued me to get my house. After my deposition with East west bank 's council, they realized the fact that I was not the one who signed the loan docs. They are willing to drop my name from the complaint but not willing to reimburse me for my attorney fees to prove that they were wrong, and on top of that they are also demanding I pay their attorney fees for this matter as well. Please look into this. Not only did they forge my signature but they also violated Equal Credit Opportunity Act. When contacted by CFPB, they sent a response with untrue statements. They never dismissed their attorney fees and lied about me never requesting reimbursement for my attorney fees to defend myself against their frivolous suit. Their response also talks about the situation that has nothing to do with me, but rather my husband. The home is under my name, not my husband 's. That is the reason they illegally tried to go after me in order to seize my home since my husband has no assets. Totally illegal. This bank needs to lose their banking license. I am sure this is not the first time they have done this to other innocent, unsuspecting consumers.
|
| 06/23/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
East West bank asked me to be a guarantor for my husband 's business credit line because I have a house under my name and I did. When the loan was renewed for the following years, an East West Bank officer forged my signature as a guarantor. My husband 's business filed chapter XXXX and East West Bank sued me to get my house. After my deposition with East west bank 's council, they realized the fact that I was not the one who signed the loan docs. They are willing to drop my name from the complaint but not willing to reimburse me for my attorney fees to prove that they were wrong, and on top of that they are also demanding I pay their attorney fees for this matter as well. Please look into this. Not only did they forge my signature but they also violated Equal Credit Opportunity Act. When contacted by CFPB, they sent a response with untrue statements. They never dismissed their attorney fees and lied about me never requesting reimbursement for my attorney fees to defend myself against their frivolous suit. Their response also talks about the situation that has nothing to do with me, but rather my husband. The home is under my name, not my husband 's. That is the reason they illegally tried to go after me in order to seize my home since my husband has no assets. Totally illegal. This bank needs to lose their banking license. I am sure this is not the first time they have done this to other innocent, unsuspecting consumers.
|
| 06/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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The dispute between East-West bank and I centered around one check # XXXX in the amount of {$2000.00} dated XX/XX/2019, for XXXX XXXX mortgage payment. My Principal and interest payment at the time was {$1200.00}, I am responsible for my own taxes and insurance. East-West Bank rejected the payment ( see attached ) and claimed that XXXX XXXX XXXX had committed fraud. East-West Bank had negotiated the check and I was able to provide a tracer to them, however, they still rejected the payment. Every month I make my mortgage payment due with an additional principal payment, I have never missed a month. In a letter from East-West Bank dated XX/XX/2019, they claimed I was in Default for 3 Payments, however, did not specify which months were due. There was also a late charge in the amount of {$2200.00} which seemed excessive considering I had never been late and always paid more than the Principal and Interest due.
I requested several meetings with East West Bank and as a result of my requiring a XXXX XXXX, East West Bank stated that it was my responsibility to hire a interpreter to attend the required meetings. Although, I did receive an email in XXXX from XXXX XXXX an employee of East West Bank. The actions of East-West Bank have caused harm to me and my marriage, and the stress has been unbearable. I am attaching the proof that t all payments have been made on time.
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
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|
Web |
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|
I have a savings account with East West Bank. After sending money to my friend and missing their query e-mail for sending money to my friend ( acting like XXXX is supposed to explain anything for that ), my account got closed from their side.
I would not judge their behavior on the account closure even if it's ridiculous and outrageous. My logic is that if that is their decision I don't want to keep my money at their bank anyway.
The real unpleasant experience began when I finally got time to ask East West Bank for my around XXXX USD balance back.
Almost no feedback was obtained. When I emailed their customer service side ( XXXX ) and very clearly instructed my money withdrawal to my XXXX XXXX account in my name, I got total to XXXX replies and numerous BOT auto-replies.
In XXXX of them XXXX precious replies, they simply inform me that " For account closure, it will take up to 90 days. '' They take like less than 9 days to close my account for sending my friend money, now when I wish to take my money back from their closed account, it need 90 days. I don't remember signing up anything for that. What can possibly take so long? The account I required transferred to is in my name, not like they are going to check my name for 90 days.
In my view, East West Bank is being straight arrogant both for little respond and unfair treatments for customer.
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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On XXXX XXXX XXXX XXXX XXXX debited $ XXXX XXXX I called my bank immediately and they told me that my account was suspected of fraud. Because the originator who made the transfer to me recovered the money.
I immediately contacted my friend why he recovered the money and he said he did not recover my money because he was defrauded by someone else and then recovered $ XXXX XXXX I immediately called XXXX XXXX and explained why XXXX XXXX did not accept it and told me that I needed to have my friend call the bank and tell them that my money was not fraudulent.
I asked my friend to call his bank ( XXXX XXXX ) and XXXX XXXX said it was being processed and accepted. After a week my friend asked for the result and East West Bank told us it would take 95 days to process an issue.
Now it has been four months and East West Bank says it has not seen my money and I asked my friend to send me the debit details that XXXX XXXX mailed to me. Every time I call XXXX XXXX says they will give feedback, but four months later I have not been able to get a resolution or feedback.
To this day, I can't get a result from XXXX XXXX, and they are not protecting my rights as a XXXX XXXX customer. The direct debit has prevented me from paying my tuition on time. I am unable to pay my rent and living expenses on time for this reason.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
Dear sirs, Need your help I had the following Two checks deposit into one foreign Trade company in XXXX, they assigned the name of accounts as beneficiary with East West Bank in XXXX XXXX, California ( details will advise per request ).
Both checks already withdrawal from my equity loan account with East West Bank.
Here are the details as below : XXXX XX/XX/22 - {$200000.00} XXXX XX/XX/22 - {$22000.00} Confirmed with East West Bank XXXX XXXX were completed. But the dealer- XXXX XXXX in XXXX just said they received both but want me to deposit {$46000.00} more. If not, the deposit money of {$220000.00} will lost.
Also with the companys information they provided, after phone conversation with the company in XXXX, no such person in their company.
In the meantime, I already informed East West Bank the mentioned issues and they just told me today they are unable to help.
Please let me know what can I do to recovery the money, details as below : No Date Amount Bank XXXX XX/XX/22 XXXX XXXX XXXX XX/XX/22 XXXX XXXX XXXX XXXX XX/XX/22 XXXX XXXX XXXX XXXX : US {$220000.00} For the questions that you may have, you can reach me at my cell # XXXX.
Also, please do not let my husband XXXX XXXX know, he have severe XXXX now and I will do my best to find the solutions first.
Your help will be truly appreciated.
Thanks, XXXX XXXX XXXX XXXX XXXX
|
| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
A woman messaged me on XXXX promising high yield investments with cryptocurrency. Her name was " XXXX '', XXXX number as ( XXXX ) XXXX. She seemed knowledgable and trustworthy because she spoke about her " daughter '' a lot. She had me click on a link she sent which was a platform called XXXX ( not an app, but instead a bookmarked website. ) Also had me download XXXX to do transaction in. Ultimately wire transferred about {$96000.00} total to XXXX XXXXXXXX XXXX, Limited Account Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Bank Name : East West Bank Bank Address : XXXX XXXX XXXX XXXX Floor XXXX XXXX, CA XXXX and XXXX XXXX Trading Limited Account Number XXXX XXXX XXXX XXXX Bank Name : East West Bank Bank Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, CA XXXX As we watched our funds grow from cryptocurrency investing ( not sure if the funds actually grew and they just took all the money, or the bookmarked website where we traded and invested was just a fake one to make it look like we were making money ), I was ecstatic. But upon reading similar experiences from people in a XXXX thread, I realized this was all a scam and I was never going to see that money again. I attempted to withdraw my funds, but was met with incredible difficulty and eventually a fee of 10 %. I was never able to get any money back.
|
| 02/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
|
|
I was contacted by XXXX XXXX who offered trading services as an attractive investment and claimed that my funds would be deposited into an investment account in my name, I did not receive a real investment account and I now understand that XXXX XXXX is not regulated in USA where I live. I now understand that XXXX XXXX does not have the ability to provide segregated accounts for investment purposes. this fraudulent company opened the bank accounts with East West Bank here in the USA. The beneficiaries were XXXX XXXX and XXXX XXXX. who received the monies that I sent from my bank ( XXXX XXXX ). I was also a victim of East-West Bank because they should never have engaged with XXXX XXXX. If they had done proper due diligence with their client, obtained KYC documents and followed anti-money laundering laws, East West Bank would have realized they were a scam. I would say it is likely East West Bank knew they were a scam and engaged with them simply for their own monetary gain at the expense of victims like me. My attorney has sent a letter to East West Bank ( see attached ), detailing all of the above and more, to which they gave a very unhelpful response ( see attached ). I want East West Bank to either retrieve my monies from their client XXXX XXXX or in the alternative, to reimburse me for my painful loss of {$54000.00}
|
| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
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On XX/XX/XXXX I XXXX XXXX initiated a wire transfer from my brokerage account XXXX account from Account # XXXX ( XXXX ) XXXX in the amount of {$85000.00} to. Please be advise the intended recipient was suppose to be as followed from XXXX ; Account ; XXXX XXXX Account # last 5 digits # XXXX routing # XXXX XXXX ; XXXX XXXX XXXX ; East West Bank Address ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Federal reference XXXX XXXX XXXX on East West Bank for depositing a check made out to XXXXXXXX XXXX XXXX while the intended account holder is XXXX XXXX this check should have never been deposited under the incorrect recipient.
Complaint The Consumer ; XXXX XXXX Address XXXX XXXX XXXX XXXX, NJ XXXX is asking to forward the Check back to either XXXX account XXXX ( XXXX ) XXXX due to lack of Service nor Goods receive, the severity of this complaint negligence on part of East West Bank depositing funds into the wrong recipient, which should never had occur.
XXXX has made an effort to recall funds under case # XXXX not once but several times dates are as followed all year XXXX ; XXXX XXXX XXXX XX/XX/XXXX after XXXX attempts and a certified letter from XXXX XXXX addressed to the East West Bank. The Bank has not cooperated in returning the funds to the rightful owner.
|
| 10/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I would like to draw your attention to XX/XX/XXXX, XXXX I had sent my complaint letter to East West Bank , in which I clearly stated how this scam has affected me personally, psychologically and financially.
I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind. My complaint is against the bank that did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of the bank.
I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, East West Bank never acknowledge my complaint, therefore, I have approached you CFPB and I would like to receive your assistance on this matter.
The attached document has all of the dates and amounts.
|
| 10/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XXXX XX/XX/XXXX, my checking account was frozen by the East West Bank. The reason they gave me was that I received my XXXX tax refund from IRS and they think this fund was " very suspicious ''. They asked me to provide all the confidential materials to prove that " I am eligible to receive the tax refund '', including the photo of my SSN, the tax refund forms, and my recent earning statements. I highly doubt if the East West Bank has such rights to collect confidential information from me. However, after I submitted all the materials, the East West Bank still refused to unfreeze my account.
Meanwhile, East West Band continued to demand more materials that I do not have or never heard of, such as " letters from IRS that assigned ITIN to me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, so I have SSN and used SSN for tax refund. I do not have " letters from IRS that assigned ITIN to me '' and the East West Bank refused to unfreeze my account for such ridiculous reason.
Now, I am facing an extremely difficult financial situation because all my money is in this account. I would be very much appreciated for your help! Thanks a lot!
|
| 05/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Hi, I wire transferred {$15000.00} from my online bank of Eastwest bank to my XXXX account on XXXX XXXX. The Eastwest bank 's online bank showed this amount should be available in my XXXX account on XX/XX/XXXX. However, today I found this {$15000.00} has been withdrawn from my Eastwest account on XX/XX/XXXX! I checked my XXXX account, but this amount has not been deposited nor was it " in processing ''! I am confused where my money is starting XX/XX/XXXX, I also wonder why Eastwest Bank withdrew my money but did not send it to my XXXX account. I don't know what happened when Eastwest Bank withdrew the money from my account. I think this might be a fraud, but I can't know for certain.
In addition, I want to complaint that Eastwest Bank would only allow me one wire transfer up to {$15000.00} per month. As you know, during this COVID-19 situation, we have to stay at home, we should do as many bank operations as possible through online banking. This policy of Eastwest bank bring us so many inconvenience, we have to go out to a bank office to do the additional transfers.
Thank you for your time and attention Best Regards XXXX XXXX
|
| 09/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
To whom it may concern, I am writing to file a complaint against East West Bank 's XXXX banking service. Without any prior notification or explanation, my account with XXXX was closed. I have always maintained my account in good standing and have not been involved in any suspicious or unauthorized activities.
I would like to highlight the following details : Date of Account Closure : XXXXXXXX Account Type : Checking, Savings, etc. ] Actions Taken by Me : Upon discovering the closure, I attempted to contact XXXX XXXX customer service for clarification but received no clear explanation for the action taken against my account.
I understand the importance of adhering to banking regulations and protocols. However, I believe that as a customer, I deserve transparency and communication regarding any significant changes to my account status.
I kindly request the Consumer Financial Protection Bureau to intervene in this matter. My primary goal is to have my account with XXXX reinstated and to understand the reasons behind its closure.
Thank you for your attention to this matter. I am hopeful for a prompt resolution.
Sincerely,
|
| 09/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sold XXXX to a buyer on XXXX, the buyer paid me through XXXX, and I have all the evidence of the transaction. When the transaction was over, the buyer maliciously appealed to XXXX for a refund, and the buyer lied to XXXX that I bought a camera from me and I did not ship it, and apparently this is a complete and absurd lie and now the money has been returned to this person 's account by the bank without my consent, and I was scammed by him.
I have all the proof, including recording a video with the scammer on the trading screen of the cryptocurrency exchange. Banks can also check with cryptocurrency exchanges.
The point is that on XX/XX/XXXX, the bank, without my consent, without asking me for more detailed and sufficient supporting materials, and without checking with the cryptocurrency platform that I transacted with the scammer, solely based on the scammer 's word, the bank deducted my {$1200.00} to the scammer. This practice of the bank has seriously damaged my legitimate rights and interests.
And the bank closed my account without permission.I can't use my account normally right now. I have balance in my account.
|
| 09/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I received a response to my original complaint against EastWest bank. I contacted XXXX XXXX XXXX at the email he provided me. I emailed the fraudulent wire transfer transaction XXXX XXXX/EastWest couldn't find. I did NOT receive any communication back from XXXX XXXX.
I finally have a point of contact with XXXX executive office/wire transfer fraud department . They issued a recall of this wire transfer on XX/XX/2022 no response from East/West Bank XXXX XXXX executive office XXXX XXXX The fraudulent wire transfers were made minutes apart from the same routing number at EastWest bank XXXX XXXX I did receive one of the recalled wire transfers back. To date still have NOT received the {$19000.00} made by a XXXX XXXX I am attaching email and the wire transfer transaction detailed information... again.
I am obviously doing this whole investigation mostly alone, as both involved banks have yet to be able to resolve.
Have either of these wire transfer frauds/parties been employed by EastWest bank ? ? At this point I have lost faith that either bank and their so called " fraud protection '' of their consumers is a joke.
|
| 08/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XX/XX/XXXX Fraudulent wire transfers were made out of my checking account {$29000.00} {$19000.00} When these transfers were pending I immediately called XXXX XXXX told them they were NOT authorized or done by me. Went into XXXX branch and cancelled comprised account/debit card and opened new account.
Contacted the local police and filed a report victum report against the XXXX persons who conducted the wire transfers.
Went bank into XXXX bank with identity theft report, police report, wire transfer detailed transactions with persons names etc. Faxed those to XXXX XXXX department. XX/XX/XXXX & XX/XX/XXXX I hadn't received any contact from XXXX XXXX regarding status of getting my money returned. So I called XXXX XXXX Customer service. XX/XX/XXXX they told me they were trying to get the stolen money back from EAST WEST BANK who processed the wire transfers.
XX/XX/XXXX Went to XXXX XXXX once more with request form from identity theft dispute letter for my dispute funds to be returned, XXXX XXXX complaint form, and fax confirmation XXXX docs were faxed by XXXX branch XX/XX/XXXX.
|
| 11/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
on XX/XX/2022 east West Bank send me a text that someone is trying to use my debt card in north Carolina at XXXX for XXXX XXXX dollars then east west bank call me and I said its not me I am in my home town so the charge did not go through told bank to stop all charges I call bank immediately that night and they said someone had already spent {$6500.00} at XXXX store in Texas but it did not go through then they call me back next morning saying it was process with other charges of {$5000.00} + {$5000.00} they said not to worry these wire transfer didn't go through in the amount of {$10000.00} this was on XXXX 2022 but East West Bank allowed a separate wire transfer of {$8300.00} to go through they let go because its the only way to reimburse us I have called bank a hundred times and they keep saying I can't speak to their fraud Department only my branch I can speak with about my account charges that was fraudulent they have been stringing me along until now no answers as yet I hope I can get some help thanks.
|
| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was refinancing my mortgage with East West Bank, to XXXX XXXX. East West Bank was non responsive to give me a pay-off demand notice. They cost me a lot of money each day holding up the process. When they eventually responded after I sent an annoying amount of emails and went into a branch, they ended up charging me {$180.00} in fees and subtracting it from the escrow account they owed me. They never disclosed these fees or notified me as to what they were for. I sent them an email and they never replied. They have been a nightmare to deal with. They do not service their loans appropriately. They ignore requests and have no sense of customer service. I believe i am entitled to a {$180.00} refund from them and they will not support why they charged this or reply to anything I send. When I call, they said I have to wait for an email reply, but its been over 13 business days that I have waited and that is unacceptable amount of time to wait for them to address {$180.00} dispute.
|
| 05/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Apparently one of my previous employeer used my ID card ( fake ID with his photo on it ) and my social to open a bank account with Eastwest Bank. From what I was told by FBI, this guy was involved in money laundering and drug trafficking and this account was probably used for that. I recently received a mail from XX/XX/XXXXXXXX XXXX telling me that I have a cashier 's check for this account and that is when I found out about the existence of this account.
I have contacted the bank and asking them to investigate this issue, but I doubt the bank is following the right procedure to approve opening bank account as my employeer could use fake ID to surpass their security. This is a big problem as you have no idea how many accounts are opened under fake ID and used for crime and related activities.
Since I have told the same infomation to Eastwest Bank, I have not gotten any updates on the investigation which led me to believe their process could be flawed.
|
| 04/15/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I bank with Eastwest bank in XXXX XXXX area. They hold my payroll check for two business day and everytime I explained to them it is my payroll check ( computer generated with paystub ) Eastwest bank ( serving majority of XXXX customers ) Eastwest bank still hold for two business day, treating me as new immigrants.
Many times my checking account was insufficient fund for less than {$15.00} dollars, they inform me the situation by phone. The second I learn the news, I rush to the bank in less than 30 minutes and make a deposit in order for me to avoid a bounced check. But Eastwest bank still charge me {$30.00} for it. It have happened so many times.I do n't understand why Eastwest bank inform me and charge me $ XXXXdollars, every time I take one hour off my work with no pay to rush to Eastwest bank to make {$20.00} deposit and be charged for {$30.00} dollars. I prefer they charge me {$30.00} and do n't inform me my fund is insufficient.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Commencing on or about XX/XX/ 2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX ( the Fraudsters or Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the client losses to gains.
It should be noted that the Company, which is a client of East West Bank, registered as XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX is committing financial crimes right under their nose, which involves, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my XXXX XXXX account in the total amount of XXXX USD utilizing their services ( See attached or reference ).
|
| 04/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
On XX/XX/XXXX I made a check to my logistics company with amount {$54000.00}, and then they cashed it on XXXX. But on XX/XX/XXXX, this check was cashed again, it was someone I don't even know.
I found this fraud at XX/XX/XXXX afternoon, which was Sunday. So I called to my bank immediately, they told me I have to contact my branch manager. And I did, but he was not able to respond my call or message. And I reported this case to local police the next Monday XX/XX/XXXX.
This forgery check has exact the same check number and amount, but the bank still let it cashed. And the bank asked me to reach my branch manager when I found this fraud, but the branch manager was not respond me at the time. So I do believe bank should be responsible for this fraud.
When I requested the bank to reimburse the fraud amount, they refused and told me it was not their fault, they don't take responsibility for that.
My bank is East West Bank.
|
| 02/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
In XX/XX/2021, I was had found a car online for a company name XXXXXXXX XXXX XXXX. This company has sent me all the information for the vehicle, as well as videos of such, the title and their business information. They had a dealer license and everything seemed legitimate. The East West Bank was the bank they provided me with for the money transfer to pay for the vehicle and its delivery. This bank account was a business account. To be able to open a business account you have to have all your business paperwork. So I assumed this was a legitimate business. I sent XXXX dollars to this account and I was scammed. The dealership was a fraud and the bank refuses to provide more information. This bank gave them a platform to steal from me. The police cant seem to do anything. I have lost XXXX and no one is responsible. I do not understand how a bank can be a route for such actions and open business accounts to fake businesses.
|
| 08/19/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
According to the mortgage statement dated XX/XX/2021, total balance owed was {$98000.00}, minimum payment due date was on XX/XX/2021.
An amount of {$88000.00} was paid on XX/XX/2021, and another {$7000.00} payment was made on XX/XX/2021. These two payment amounts should reduce the total balance to {$3900.00}.
However, according to the mortgage statement dated XX/XX/2021 : 1 ) A past due amount has incurred. Payment was made before the due date XXXX XX/XX/2021 ).
2 ) Only {$82000.00} was applied instead of the {$88000.00} amount that was paid on XX/XX/2021.
3 ) An excessive interest rate amount has been charged even though the principal balance has been significantly reduced after payment was made on XX/XX/2021.
4 ) Balance Subject to Interest Rate is {$8700.00}, but the new statement balance indicated on the upper right hand corner of statement is actually {$9500.00}. An excess amount of {$770.00} has incurred.
|
| 12/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I use https : XXXX ( XXXX by East West Bank ) .
XXXX, I use my XXXX XXXX account transfer XXXX to another XXXX XXXX account via ach.
Because my bank account balance was insufficient at that time, the transfer was not successful.
Both the payee and the payers XXXX XXXX account were frozen at {$6000.00} ( later, I recharged my bank account, so there is enough balance to frozen ).
I asked XXXX XXXX customer service to confirm the payment status, unfreeze one of the accounts, and deduct the frozen money from the other account.
Because both parties are XXXX XXXX accounts, I think it should be simple.
The customer service of XXXX told me that the attribution of the remittance can be confirmed after the ach statement from XXXX.
But after 7 months, they are still asking me to wait for the ach statement.
I have been waiting for so long, I am almost impatient, I hope it can be resolved soon.
|
| 01/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I use XXXX XXXX XXXX ( XXXX by East West Bank ) .
I use my XXXX XXXX account transfer XXXX to another XXXX XXXX account via ach.
Because my bank account balance was insufficient at that time, the transfer was not successful. Both the payee and the payers XXXX XXXX account were frozen {$6000.00} ( later, I recharged my bank account, so there is enough balance to frozen ).
So far, 8 months have passed and the remittance status has not yet been confirmed.
I have complained about this issue on consumerfinance.gov last month ( see the attachment ), but bank still tell me wait.
I have been waiting for the bill confirmation for 8 months, but I still haven't waited.
Bank have never told me the exact confirmation time.
I really have no patience to continue waiting.
I hope the company can help me solve this problem, otherwise I can only complain over and over again.
|
| 07/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
From XXXX, I had transferred the money from XXXX to East-West bank in the USA, I found that I missed some money after each transfer, For example, in XX/XX/XXXXXXXX, I totally transferred the amount is XXXX $ in five transactions, finally, I only received XXXX , and then East-West bank still charged me another XXXX $ for wire transfer-in service fee. the final balance which I got was XXXX XXXX I totally missed XXXX $ just for that transfer.
This happened more than once, Both the international transfer fee and service fee were charged in every transaction of wire-in during XXXX. I made a list of all the charged fees in the attached file.
I called more than once the East-West Bank to explain, their explanation was the money was charged for international transfer by a third party, and even they didn't know the name of the agency or organization that had charged me.
|
| 07/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
The east west bank located at XXXX XXXX XXXX XXXX, XXXX, NY XXXX telephone number XXXX refused to cash a bank written by East West Bank for a XXXX XXXX XXXX account in care of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX. The bank representative claims that there are no funds inside of the XXXXXXXX XXXX XXXX account, and I believe that he is denying or refusing to cash the check based on my XXXX and nationality. The check was written out of a bank that is primarily from the XXXX community and I believe because I have for an extended period of time dealt with XXXX issues with the XXXX community constantly denying me services at simple places like laundromats and public places like public gyms where I pay fees to enter therefore I believe that at this bank the same practice is being done with regards to the check that was presented to them today.
|
| 12/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I believe it began in XXXX or XXXX, I received a XXXX text from the scammer, posing as XXXX, it seemed as if it was directed to a different person, she asked if it was XXXX I said no.XXXX We started chatting about business. She said she was a crypto currency expert, she instructed me to trade on XXXX and led me through it completely. I did an initial payment of XXXX which on paper turned out to be XXXX dollars. It seemed very sophisticated to me. I then Invested XXXX XXXX, it turned out to be a XXXX XXXX. After I tried to withdraw the funds they told I he had to pay a certain fee, I payed it, more funds were then transferred through multiple banks. The scammer happens to be a client of East West Bank, owner of accounts XXXX XXXX XXXX XXXX XXXX and " XXXX XXXX XXXX ''. East West Bank provided service to a criminal and was involved in Money Laundering.
|
| 11/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Date : XXXX XXXX AmountXXXX dollars Velo by East West Bank I opened a student banking account on East West Bank 's online banking apps, XXXX.
I deposit two cash check ( XXXX $ by XXXX and XXXX $ by XXXX ) using their app online deposit.
Deposits have already successfully process. And it's in my balance ( XXXX $ total ) By XXXX, they froze my account and informed me they have rights closing my account without telling me any reasons. And they told me they could only process to return the money to the bank check issued.
It has already been 3 months. They have not taken any action to return my money back and keep my account frozen. And they will not provide any other resolution to give me money back.
XXXX! East West Bank! is holding my money with no reason for already 3 months! And they refuse to give any information.
|
| 01/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
I am the XXXX of XXXX XXXX XXXX XXXX XXXX XXXX We issued a check of {$6600.00} to our insurance company but the check was lost in mail and been forged and withdrawn. I went to my bank, East West Bank, to discuss the issues and complain why they released the fund without any endorsement on the back of check. The branch manager said that is the bank standard procedure and advised me to file police report and bank 's own form and promising me they will refund to us within 2 to 3 month. Since the last letter from East West bank confirming the case filed, we have n't heard any thing from bank. Until today, X/XX/18, we called bank to update to status, the bank manager told us the other bank, the depository of check, denied to refund anything. Please advise what will be the next proper procedure to continue. Thanks.
|
| 08/29/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Hello, The East West Bank closed my account suddendly and transfered money from my account without my consent on XXXX XXXX XXXX. They transfered total {$4400.00}. A total of night transactions. I have no idea why they can taken my money to transfered to other company and it is already my personal property. The money from faire.com, we sell the product there, we shipped the product and we get the payment. It is unacceptable to transfer my money away privately by The East West Bank. They need to compensate me for this loss. we tried to communicated more times with bank they don't have any answered about this transaction. the customer service said they don't know as well. it is ridiculous. My request is for the bank to refund the money for these XXXX transactions in my account, a total of {$4400.00}. thank you
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020, I transferred money from XXXX XXXX XXXX to a friend account of East West Bank, which was XXXX USD, but because my friend gave the wrong account, that account has been deleted, causing the remittance to fail, but the XXXX account money has been deducted.
So XXXX implemented a transfer recall operation, but until today it has not successfully returned a refund. People from XXXX 's transfer department said that East West Bank sent them more than 10 telegrams without refund.
The following is the transfer information : From Account : XXXX ( XXXX ) To Account : XXXX ( XXXX ) To Name : XXXX XXXX Information from XXXX Transfer Department : XXXX no. ( U.S. wire transfer number ) : XXXX The number of the wire transfer provided by XXXX ( intermediary bank ) to the beneficiary bank : XXXX
|
| 03/14/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
EastWest Bank XXXX, CA Branch XXXX XXXX XXXX XXXX CA XXXX On XX/XX/, and unknow suspect hacked my account via online banking. They made 3 separate wire transfers via online. When I saw the wire transfers via my banking APP, I immediately contacted the bank.
The bank attempted to reverser the wire transactions but were unsuccessful.
One transaction was returned from the receiving bank. the other two transactions had no funds to recover from. The total loss was {$33000.00}. The bank did not return the money and refused to acknowledge their responsibility under the ACT.
The bank 's response was to shift responsibility to the receiving bank.
They also delayed responding to me after numerous requests. They however finally responded when I mentioned interest was owed due to the delay.
|
| 07/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX, I use https : XXXX ( XXXX by East West Bank ) .
I use my XXXX bank account transfer XXXX to another velo bank account via ach.
Because my bank account balance was insufficient at that time, the transfer was not successful.
Both the payee and the payers velo bank account were frozen {$6000.00} XXXX later, I recharged my bank account, so there is enough balance to frozen ).
So far, one year have passed and the remittance status has not yet been confirmed.
Bank still tell me wait. I have been waiting for the bill confirmation for one year, but I still haven't waited. Bank have never told me the exact confirmation time. I really have no patience to continue waiting. I hope the company can help me solve this problem, otherwise I can only complain over and over again.
|
| 02/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
I dropped off a payment check to my local post office to pay for my credit card bill around XX/XX/2022. The check was made payable to my credit card company for {$170.00}. The check was altered and forged to someone I do not know and for the amount of {$6400.00}. My bank, East West Bank paid the check on XXXX and in the amount of {$6400.00}. I contacted the bank as soon as I noticed and Forgery Affidavit Claim was submitted on XXXX.
Another check was forged and paid in XXXX. East West Bank opened a forgery case for that check. I was under the impression that my account was under special care/flagged. I was advised not to close account yet as I had some outstanding checks and payments that had not cleared. How could this happen to my account again and for such a large amount?!
|
| 03/03/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Web |
|
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Dear Sir/Madam, Can you confirm to me about the following bank website?
www.eastwestlimited.com, East West Bank PLC, XXXX XXXX XXXX, XXXX, NY-XXXXXXXX, USA, Phone number : ( XXXX ) XXXX Fax- ( XXXX ) XXXX, The following bank website with details are genuine or fake.If you are sure about the following bank website thats real not fake then i will inform you by register air mail service with the details of the complaint.If you let me know the website is fake then i will not tell you the details by mail.
Thanking you, With deep regards, XXXX XXXX, Email : XXXX Home Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, Postal/zip codeXXXXXXXX, State : XXXX XXXX, Country : XXXX.
Phone Number : XXXX.
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| 05/04/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I would like to report a dishonest business practice of XXXX. The bank has charged service fees on my accounts without my consent. I had a checking and saving account with XXXX before and now they merged into East West Bank. XXXX of my accounts have been charged service fees every month after they merged into East West Bank without any notices. On XXXX XXXX, 2015, I talked to the branch manager ( XXXX XXXX XXXX ) in person and explained the situation to him and hoping he could give me some help. However, he was not helpful at all. He refused to credit me back the service fees and tried to put the blame on me instead. I was shocked by the dishonest business practice and the lack of professionalism of the branch manager.
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| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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It's a follow-up for my last complain : REF NO XXXX Below is primary content : " On XX/XX/2020, the East West Bank suspend the transfer service for my checking account, when I asked their customer service for reopening, they replied that I need add XXXX deposit into this account. I checked my account, there's no evidence showing that I need add money into this account, because it's not a credit account '' I got the email response from EWB, and I also provided the enough information to their XXXX of operations. Unfortunately they stop replying my email after I provided enough information I wan na them handle this issue as soon as possible and recover my account as fast as possible
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| 07/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2022, I sent a wire transfer to EAST-WEST Bank in the amount of {$28000.00} to the account holder XXXX XXXX XXXX This money was for XXXX XXXX XXXX ' XXXX XXXX However, this transaction turns out to be a total fraud. In addition, this company promised me a refund if they did not perform. However, East-West bank is XXXX and abetting criminals to commit fraud on people like myself. In addition, it appears to be a pattern with this bank that is allowing their clients to scam people. I am one of many that have fallen prey to their client 's schemes. Please see my attached documentation to verify that I have fallen prey to East-West bank 's clients that are scamming people.
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| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I have included information regarding a fake fraudulent company by the name of XXXX. Unfortunately I was scammed out of my lifes savings ( {$300000.00} ). They did their business through East West Bank in XXXX XXXX Ca. and I spoke to the fraud department via email and they basically said to bad we can't help you. I did my best to perform my own due diligence as you will see by the information that I will be submitting to you. This all started in the middle of XXXX and after my account was drained at the end of XXXX. I don't believe that East West bank knew who they were or what they did regarding their business or they simply didn't care and that's how I see it at this time.
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| 02/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Older American |
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I dropped off payment check to my local post office in the amount of {$420.00} to pay for my power bill by mail around XXXX XXXX XXXX The same check posted to my checking account on XXXX for {$85.00}. The check was altered and made payable to someone I do not know and the amount was changed to " {$8500.00} / XXXX XXXX XXXX ''. My bank, East West Bank paid the check in the amount of {$85.00}. I contacted my bank and a Forgery Affidavit Claim was submitted on XXXX. It is now XXXX and I have asked about status numerous times but have been told it is still pending. I have not received any resolution or money back as of XXXX. My last status check to bank manager was XXXX
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| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American, Servicemember |
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on XX/XX/XXXX I wired to EastWest Bank of XXXX XXXX, CA, the sum of US {$50000.00} to the benefit of their customer, XXXX XXXX for the purpose of trading cryptocurrency. The funds were diverted to XXXX 's personal use. I made a complaint to EastWest Bank, but their reply basically was it was not their problem. I penned a second letter to EastWest Bank including legal references pertaining to this case. I received a reply that their opinion had not changed.
the funds were wired from XXXX XXXX XXXX XXXX, XXXX, TN XXXX. The wire number is XXXX.
I have retained the services of XXXX XXXX, XXXX XXXX XXXX, XXXX , XXXX. Please copy all correspondence to XXXX XXXX
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| 02/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American, Servicemember |
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On XXXX at XXXX XXXX a wire transfer was made at the XXXX XXXX at XXXX XXXX XXXX XXXX XXXX FL XXXX to East West Bank at XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX California XXXX. Due to incorrect instructions and information the transfer was cancelled in the amount of XXXX. XXXX XXXX and myself have asked for a return back to my checking account. East West Bank Said the matter is closed with no further action to be taken. No Funds or moneys have been returned after countless times asking for the refund.
XXXX XXXX has sent emails to the East West Bank asking for the return of the Funds.
Reference # XXXX Federal tracking Number XXXX XXXX XXXX XXXX # XXXX
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| 06/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Commencing on or about XX/XX/XXXX, I fell victim to two multi-layered scam operations run by XXXX XXXX and XXXX which involved me making deposits for a total amount of XXXX USD from my East West Bank account to East West Bank at the instructions of the scammers.
Date wired Amount Transaction XX/XX/XXXX XXXX Same bank internal debt transfer XX/XX/XXXX XXXX Same bank internal debt transfer XX/XX/XXXX XXXX Same bank internal debt transfer XX/XX/XXXX XXXX Same bank internal debt transfer XX/XX/XXXX XXXX Same bank internal debt transfer sub total XXXX XX/XX/XXXX XXXX Wire to XXXX XXXX XXXX Bank XX/XX/XXXX XXXX Wire to XXXX XXXX XXXX Bank XXXX XXXX
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| 06/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I am reopening complaint number : XXXX To shed more light on this Scam and EAST-WEST involvement. Please see Attached invoices and wire receipts for XXXX XXXX Beneficiary : XXXX XXXX ( XXXX ) XXXX which is a client of EAST-WEST Bank . Sent to this Account Beneficiary twice on XX/XX/2022, and XX/XX/2022 The invoices were Addressed to my XXXX XXXX XXXX XXXX. The first wire was from XXXX XXXX XXXX from his company XXXX XXXX XXXX XXXX in the amount of $ XXXXSee Attached Legitimate wire transfer receipt The second invoice was sent from XXXX XXXX XXXX XXXX from XXXX XXXX XXXX XXXX amount of {$28000.00}. See attached legitimate wire transfer receipt
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| 03/31/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I had XXXX checkings and XXXX saving account with XXXX Bank before and now they merged into East West Bank. XXXX of my accounts has been charged service fee every month after they merged into East West Bank without any notice. I called the bank but they refused to credit me back the service fee and they were saying that I supposed to maintain {$2500.00} on each account. I told them that I did not receive any communication about these charges and I have been with the bank since XX/XX/1994 and never have this issue before. I ended up have to closed out all my accounts and only get two months refund back which is a very unpleasant experience.
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| 02/23/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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I took a mortgage loan from East West Bank back in XXXX XXXX when I purchased my house. Purchase price was {>= $1,000,000} and the loan was {$690000.00}. I was told by XXXX XXXX and XXXX branch manager the the rate was fixed for the first 5 years for 4.625 % and it would become adjustable ( 1 yr Treasury + XXXX ) begining XXXX XXXX XXXX but my rate remained at XXXX and now they are saying that my loan rate can not be lower than XXXX. I was never told or received any disclosures that there was a minimum rate. I was milsled by East West Bank representatives by both loan officer who does n't have a NMLS number and the branch manager
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| 03/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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I opened a business account with East West Bank in the first half of XXXX. The account received several remittances from the United States in XXXX and XX/XX/XXXX. All remittances were deposited into this account, and then in XX/XX/XXXX East West Bank emailed me to inform me of several remittances that the sender believed to have received fraudulent requests for refunds. My account was frozen and I received an email from East West Bank in XX/XX/XXXX describing that the funds would be refunded to the sender if I could not provide further evidence. I have some documents but the bank does not accept the documents as fully compliant.
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| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Commencing on or about the XXXX of XX/XX/2021 I fell victim to a multilayered scam operation orchestrated by XXXX ( the Scammer or Fraudster ) DBA : XXXX XXXX, with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.
Money was transferred from my XXXX XXXX XXXX XXXX account via wire in the total amount of XXXX USD utilizing East-West services Scammers Account Number : XXXX
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| 06/01/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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EAST WEST BANK returned two 'so-called ' recalls ( around XXXX USD ) without informing us, also without checking our clear evidence shows the 'recall ' were invalid ( payer took a selfie with a clear statement can easily prove the payers lied to their banks )., which has caused us huge loss.
Meanwhile, EAST WEST BANK said was going to return the rest of XXXX USD ( regardless we have submitted evidence from each payer 's photo selfie, which shows the payment was legit ).
If a bank can return a payment like this, how can we trust the bank anymore? How can we guarantee the money in our account balance is belong to us?
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| 05/31/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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EAST WEST BANK returned two 'so-called ' recalls ( around XXXX USD ) without informing us, also without checking our clear evidence shows the 'recall ' were invalid ( payer took a selfie with a clear statement can easily prove the payers lied to their banks )., which has caused us huge loss.
Meanwhile, EAST WEST BANK said was going to return the rest of XXXX USD ( regardless we have submitted evidence from each payer 's photo selfie, which shows the payment was legit ).
If a bank can return a payment like this, how can we trust the bank anymore? How can we guarantee the money in our account balance is belong to us?
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| 03/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XXXX, I sent a wire transfer in the amount of {$38000.00} to a beneficiary at East West Bank and we made an error on the account number. The bank where I sent it from, XXXX Bank in XXXX, Florida has sent over four recall requests through the wire system since XXXX and the funds have not been returned. My bank has also called many times and requests have not been answered. It is now XXXX and East West Bank have held my funds almost one entire month without returning them. The funds should have never been credited as the beneficiary and account number did not match. We request our funds be sent back immediately.
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| 02/02/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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I want to close my East west XXXX checking account ending in XXXX, I called the Bank on Friday XX/XX/2020 to close the Account, the customer service agent said I will have to go to the bank to close the Account. I don't understand why this Bank makes you go for ever small thing to the Bank, and specially in this Coronavirus. This is crazy.
Even when I had to apply for the credit card, I had to go to the branch personally. I have already deposited the check in my another Bank Account and all funds will be taken out of East West Bank on XX/XX/2020, I want my Account to be closed by that date.
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| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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I refer you to East West Banks response dated XX/XX/2022, in relation to the above- captioned subject. In that letter, they declined my complaint.
Given my own commitment to sensible approaches to coping with situations of this nature, and my ( perhaps blind ) belief in the system, I had high hopes for East West Banks letter to deliver novel, practical, and helpful insights on the matter, which it summarily fails to do.
I find it baffling and reprehensible that my money has been so egregiously misused in a fashion that violates Good Industry Practices, which call me to defend my rights.
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| 11/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I refer you to East West Banks response dated XX/XX/2021, in relation to the above-captioned subject. In that letter, they declined my complaint.
Given my own commitment to sensible approaches to coping with situations of this nature, and my ( perhaps XXXX ) belief in the system, I had high hopes for East West Banks letter to deliver novel, practical, and helpful insights on the matter, which it summarily fails to do.
I find it baffling and reprehensible that my money has been so egregiously misused in a fashion that violates Good Industry Practices, which call me to defend my rights.
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| 06/24/2021 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Funds not received from closed account
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Web |
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EAST WEST BANK held my reminding balance and said need to verify the legitimacy of the transaction with three of my original payers.
But until now, only one of my payers from XXXX got the contact from EAST WEST bank and had replied as requested already. The rest two, one in XXXX, one in XXXX, never got any contact from XXXX XXXX. I contact XXXX BANK to follow up. But they never reply and never provide a clear date range that when they will finish the so-called 'verification '. Now seems like far away and not within the foreseeable future. It's super unfair.
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| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been conditionally approved for a loan in the amount of {$210000.00} from Eastwestbankrefinancing .This conditional credit approval with terms is valid until XX/XX/2022 .This loan should have been close and handed over by this date.As of today, this has not happened. I have sent emails to urge them many times to communicate with them, but I have not been able to wait for a good result.
I have good interest rates, and right now, the Fed keeps raising rates. And I haven't gotten any response when I can finish my case.
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| 11/21/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Fee problem
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Web |
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The East West Bank charged {$25.00} per month fee. But they have not clarified how this fee will be charged. The reason is there is no clarification about 'Average Balance '. This misleads customers, since it could be two understanding : 1. Total Balance 2. Average Balance. Even people understand the 'average balance ', they still can not find the formula on their website, how to calculate exactly.
Because above reasons I am kindly asking the bank pay me back the fees which I payed in the past months, around {$300.00}.
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| 08/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a loan with East West Bank and it has taken them months to close on the loan although I was approved almost a month ago. My XXXX XXXX XXXX son and myself have been staying in a hotel for the last XXXX week being that I have no where to go and they keep missing the closing dates. They do not respond when asked for a update and give you the run around stating that someone else will follow up with up and they never do. My final closing date is XX/XX/XXXX and the seller will not extend this again.
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| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On or about XX/XX/2021 I fell victim to two multilayered scam operations run by XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my EASTWEST account to these fraudulent investment companies.
Due to personal circumstances I was particularly vulnerable during this period ; I was also relatively financially illiterate and very inexperienced in the finance sector which made me a prime target for criminal enterprises in this field. Details of my case can be found in the attached
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| 12/14/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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My checking account with Eastwest bank was closed this XXXX, due to reason of inactivity, according to the bank. It's a questionable action from the bank in the first place, since this account has regular activity.
After that I received a email from the bank asking me to provide ways of receiving remaining funds in the closed account. I replied the email, asking them to send a check to my mailing address. Since then I have contacted the bank several times, and still hav n't received the funds yet.
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| 07/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/2020, I transferred money from XXXX XXXX XXXX to a friend account of East West Bank, which was XXXX USD.
but my friend gave the wrong account, that account has been deleted, causing the transfer failed.
Until today, my friend has repeatedly asked his customer manager to return the money. But the customer manager did not process it, and I did not receive a refund.
The following is the transfer information : From Account : XXXX ( XXXX XXXX To Account : XXXX ( XXXX ) To Name : XXXX XXXX
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| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I supposedly wired money to a fraudulent broker. However, I wired my money to an account with East West Bank- a US based account. They should have done a KYC check, and would be responsible for protecting consumers from fraudulent scams and fraud bank accounts. Loss amount {$370000.00} via wire transfer in 3 separate occurrences to 2 different accounts all by East West Bank. They are engaging in money laundering, letting a fraudulent broker operate with multiple East West Bank accounts.
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| 12/12/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Using a debit or ATM card
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Web |
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On Sunday XXXX XXXX, 2015 @ XXXX I went to this bank 's ATM machine. East West Bank located at XXXX XXXX XXXX XXXX, XXXX, Georgia XXXX. My intent was to withdraw {$500.00} However the machine did not dispense the cash! The money was taken out of my account and now this bank will not give me the {$500.00}. The woman 's name at the branch is XXXX and her phone number is : XXXX. The woman 's name at XXXX XXXX in California is XXXX XXXX ( Manager ) and her number is : XXXX. Thank you!
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| 08/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I was contacted by XXXX XXXX XXXX who offered an attractive investment and claimed that my funds would be deposited into an investment account in my name, I did not receive a real investment account and I now understand that XXXX XXXX XXXX is not regulated in the XXXX where I reside. I now understand that XXXX XXXX XXXX does not have the ability to provide segregated accounts for investment purposes.
After that i contacted XXXX company to help me out of this problem.
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| 11/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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I have been spoken rudely with the company employees at east west banks customer service over the phone call we had about my debt card being lost in the mail or stolen. There forward, I am trying to get my funds to XXXX account though online bank app and its taking the mobile with no explanation for the appropriate transfer receiving the money also no data that will complete the transaction on the receiving account. Thank you so much for your help and understanding.
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| 08/08/2022 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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Hello, on XX/XX/2022, I deposited the funds required for opening an account with East West Bank of XXXX {$2800.00}, and then received an email from East West Bank indicating that my account was unilaterally closed. I then consulted East West Bank customer service, and they told me that my account was closed and that my funds had been returned the same way. But my wise account has not received any refunded funds so far. Please help me to check.
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| 02/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Older American |
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My checking account has experienced check fraud and now an electronic withdrawal that is unrecognized, unauthorized, and fraudulent. On XXXX, {$1200.00} for XXXX XXXX ' was automatically withdrawn from my account. I do not know the company and do not know what it is for and I never authorized such. I informed my bank as soon as I noticed this unauthorized and unrecognized charge and filled out the paperwork that was given to me.
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| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I wish to use your organizations service, seeking a formal, impartial investigation to amicably settle my dispute with East West Bank regarding financial transactions that caused me significant financial and psychological harm.
The acct number that I've submitted is for my XXXX XXXX acct from which the money was transferred to East West Bank.
Please see the attached PDF file containing all relevant documents and evidence.
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| 10/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/2019 XXXX XXXX at East West bank in XXXX XXXX XXXX transferred {$50000.00} to my XXXX XXXX trust account ending in XXXX. I have a federal referance number XXXX. A trace was attempted, it's been nearly 3 weeks since it was made, both banks are blaming each other for the missing wire and neither bank is acting accountable or saying if or when the money will be returned, meanwhile I have no money or way to retrieve it.
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| 07/07/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I opened an account with East West Bank and I had already made my minimum deposit of {$100.00} and it posted in my account already but I still unable to enroll to XXXX on the online banking or computer and I've been try to enroll to XXXX but it keep popping an error say " XXXX is currently unavailable '' and I had contact Customer Service so many time but no one has help me to resolve this problem yet.
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| 07/24/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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My account was frozen around XX/XX/23 due to an unknown reason and I have submitted all required documents.. I called East West bank multiple times with no help whatsoever. There is a remaining balance left in the account that is rightfully owed to me but every time I call I am getting a different answer. I am entitled to my funds because there has not been any fraudulent transaction on my account.
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| 08/15/2022 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Funds not received from closed account
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Web |
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My account with East West Bank was closed in XXXX. I have XXXX $ remaining balance they said they will mail a check to me. However I have never received it. They claimed they already mailed it but can not provide any proof of shipment. I asked them to mail the check again. They refused to do it. The account was closed in XXXX. Now its XXXX already. I still havent received the XXXX $ from my account
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| 05/27/2020 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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I found out that my East West bank account was closed on XX/XX/2020. I contacted customer service on the same day and asked me to provide another XXXX XXXX account with {$3300.00} in it. I transferred the money inside, but I have not transferred the money in the past 13 days. I have contacted East West Bank customer service many times, and I said that I will transfer the money soon.
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| 08/19/2021 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Confusing or missing disclosures
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Web |
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My employer opened a business checking account at East West Bank XX/XX/2021. Also before the opening, the banker XXXX XXXX ( XXXX ) claimed it was free over the phone call but after the opening he said HE WAS NOT SURE and then he has been ghosting me for weeks for any email correspondence. This unprofessionalism and unresponsiveness for customers is beyond acceptable
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| 11/08/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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|
Web |
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Dear CFPB, I am writing to file another complaint related to a previous one filed against EAST WEST Bank, with the reference number XXXX.
EAST WEST BANK closed my previous complaint without providing a valid solution or addressing my request or concern.
I kindly request your assistance in ensuring they comply with the necessary regulations. Thank you.
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| 02/19/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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According to the mortgage statement dated XX/XX/2022, total balance due was {$190.00}, due on XX/XX/2022. I made a payment of {$190.00} on XX/XX/2022. However, {$190.00} is still due according to the mortgage statement dated XX/XX/2022. Although the loan is paid off, the bank is unwilling to record a deed of reconveyance and release this loan liability.
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| 05/23/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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On Sunday, XX/XX/XXXX, I received a notice from East West Bank that my application was approved for an account through them. However, I never applied for a checking account through this institution. I attempted to contact them through their questions email ( XXXX ), but did not receive a response. This account was opened as the result of fraud.
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| 04/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
Older American |
|
In mid 2022 I fell victim to a multilayered scam orchestrated by XXXX. This involved transfer of XXXX dollars from my bank to a recipient in EAST WEST bank who has cheated me of my hard earned money.
I have down loaded details of the transaction and request for resolution to the bank and with no response from them.
|
| 09/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was do online dating and meeting a woman and offer me type of investment by doing XXXX she introduced me to a website called XXXX than i started to put money in and by the time I want to take out the money they just disappear and they just make so Much excuse that I wont be able to take out the money
|
| 03/22/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
XXXX 2016 I reported to my bank that my bank account lost money in XXXX, XXXX, XXXX and XXXX, my bank EAST WEST BANK in XXXX/XXXX/16 returned parcel my lost money {$18000.00} back to my account, now still has {$11000.00} not return to my account yet, I request EAST WEST BANK return all money to me ASAP.
|
| 02/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
They shut down my East West Bank. I contacted them several times and they said they were investigating. They were full of nonsense. First of all, XXXX deducted my money. I contacted XXXX and did not deduct my money. Now I asked them specifically, and they said they couldn't tell me why.
|
| 01/28/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Eastwesk the bank didn't want to approve my accountWhy did mail to me an invalid debit card and force me to bear the shipping XXXX dollars XXXX I think it's the bank fraud from XXXX You can see how many complaints are made against this XXXX bank ( Eastwesk Bank XXXX )
|
| 03/07/2017 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
Missing funds from XXXX XXXX/2016 from job t account they said one person pulled all the money out without theothers on the account XXXX.want the documents to prove the money was withdraw money returned held moneyfrom account for an over payment on mothersdeceased ssi
|
| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2022, I made a wire transfer of {$10000.00} from my XXXX XXXX XXXXo a personal account with East West Bank for investment in XXXX XXXX through XXXX XXXX XXXX XXXX XXXX XXXX Later on, I found it was a scam. Now the website dinghuifore.com is not active.
|
| 09/25/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
XX/XX/XXXX i transfered to XXXX XXXX {$11000.00} And XXXX refunded XXXX XXXX equal to XXXX USD on XXXX XXXX, base on the intime exchange rate XXXX but XXXX XXXX only show XX/XX/XXXX XXXX XXXX XXXX XXXX IN XXXX {$9900.00} there is XXXX shortage
|
| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My East West bank account was closed by them in XXXX. My account number is XXXX and my name is XXXX XXXX. However, they still charged me {$25.00} per month for the management fee of the account after the closing.
|
| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My East West bank account was closed by them in XXXX. My account number is XXXX and my name is XXXX XXXX. However, they still charged me {$25.00} per month for the management fee of the account after the closing.
|
| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My East West bank account was closed by them in XXXX. My account number is XXXX and my name is XXXX XXXX. However, they still charged me {$25.00} per month for the management fee of the account after the closing.
|
| 04/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
1. According to XXXX by East West Bank, {$2700.00} was pulled from my XXXX account ( Checking : XXXX ) on XXXX XXXX from a company ID XXXX.
2. I didn't authorize this ACH Pull or ACH Push.
|
| 06/23/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have been with the Bank for over 14years. I have never requested a wire transfer at the bank or not through my Online Banking. On XX/XX/2022, my online banking account was compromised
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
XX/XX/ 2021 The banker would not let me open an account. They asked inappropriate questions over the phone. The questions were offensive and bigoted.
|
| 03/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Older American, Servicemember |
|
My account was closed on the XXXX XX/XX/2023 Due to recent account activity, East West Bank has made the decision to close my account ending in XXXX
|
| 03/08/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My East West Bank account can not view the monthly statement, and the customer service does not cooperate to pull this part of the information
|
| 02/03/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 01/27/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
Older American |
|
|
| 12/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Fees or costs during the application process
|
|
Web |
|
|
|
| 10/12/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 10/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
|
|
Web |
|
|
|
| 10/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
Older American |
|
|
| 09/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 08/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
Older American |
|
|
| 07/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/11/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 07/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
|
|
|
| 05/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 04/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 03/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/07/2023 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 02/06/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 02/03/2023 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 01/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 01/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 01/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
|
| 01/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 12/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 09/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
|
| 07/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 06/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 05/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 03/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 01/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 11/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/17/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 10/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 08/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 08/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 07/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 07/08/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 06/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 06/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/23/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 06/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/15/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 04/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 02/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Referral |
|
|
|
| 02/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
Older American |
|
|
| 02/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/30/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Postal mail |
|
|
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 11/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 08/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 08/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 08/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 06/24/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 06/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
|
Web |
|
|
|
| 06/22/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 05/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/24/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Referral |
|
|
|
| 04/23/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/31/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/18/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Referral |
|
|
|
| 12/03/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
Older American |
|
|
| 11/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/20/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Web |
Older American |
|
|
| 09/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Phone |
Older American |
|
|
| 08/23/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 08/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
Older American |
|
|
| 07/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/22/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
Older American |
|
|
| 07/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 06/26/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/21/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/06/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 01/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 12/05/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/21/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 11/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 08/21/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 07/17/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/06/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 09/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/17/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 04/11/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/28/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/22/2017 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
Older American |
|
|
| 02/22/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/31/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 12/16/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 07/19/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 06/03/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/20/2016 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Managing the line of credit
|
|
Referral |
|
|
|
| 05/07/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 05/05/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
Older American |
|
|
| 03/18/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 03/11/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 02/24/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Referral |
|
|
|
| 01/28/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/07/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/02/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
Older American |
|
|
| 09/10/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 09/10/2015 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/26/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 05/07/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 04/27/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/21/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/08/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 01/30/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 12/26/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 11/05/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 09/04/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
|
|
Referral |
|
|
|
| 09/04/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|
| 08/26/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 08/07/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/07/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 04/22/2014 |
Yes |
|
|
|
Phone |
Older American |
|
|
| 04/03/2014 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Referral |
|
|
|
| 04/02/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
|
|
Web |
|
|
|
| 03/26/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/17/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/08/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/10/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 11/25/2013 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 10/24/2013 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 07/29/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/15/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 07/10/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/13/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 05/07/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/26/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 04/01/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/26/2013 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 03/11/2013 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 03/08/2013 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 02/01/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 01/26/2013 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 12/27/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 11/13/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 10/30/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 10/03/2012 |
No |
- Bank account or service
- Cashing a check without an account
|
|
|
Referral |
|
|
|
| 08/24/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
|
| 08/21/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 08/13/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 06/14/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 05/22/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 05/21/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 05/18/2012 |
Yes |
- Student loan
- Non-federal student loan
|
- Problems when you are unable to pay
|
|
Phone |
Servicemember |
|
|
| 05/08/2012 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 04/18/2012 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Phone |
|
|
|
| 04/04/2012 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 02/07/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 01/09/2012 |
Yes |
|
|
|
Web |
|
|
|