Eagle Recovery Associates, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/31/2019	No	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	DE 199XX	Web
XXXX and XXXX of XXXX I went to the ER at XXXX XXXX Hospital. I had two ER Doctor bills through XXXX XXXX XXXX XXXX ( XXXX ). I had emergency XXXX on XX/XX/XXXX. At the time I had no medical insurance and was not working outside of my home. I received my first bill from XXXX in early XXXX and agreed to make a {$20.00} payment each month. I did so online. While I missed a few payments, I tried to catch up when that happened with the next payment. I've never received a statement from them with a balance after each payment. In XX/XX/XXXX I received a phone call in the evening hours from Eagle Recovery Associates Inc. The representatives name is unknown at this time. I stated I had just made a payment online to XXXX and had been doing so since XXXX. I gave the female representative the payment ID information. She stated " per the law, I am unable to take this account if you have been making steady payments, so I will be sending this account back to XXXX. '' that was the last I heard from them. In both XXXX and XXXX I called XXXX for my balance after payments and was offered verbally a payoff that at the time I was unable to accept. I changed my address with XXXX after I moved in XX/XX/XXXX. On XX/XX/XXXX I called XXXX to ask what my balance was, the female rep told me that she could no longer see my balance as my account had been referred to Eagle Recovery Associates but by her calculations I owed {$1000.00} still. I have been making consistent payments online to XXXX since XXXX as well as the call in XXXX. My mail was also forwarded by the USPS until XX/XX/XXXX. She gave me the 1-800 number to call Eagle Recovery to speak with them. She did inform me that they have just been forwarding my payments to Eagle Recovery the last 2.5 years. When I called Eagle Recovery minutes after ending my call to XXXX, I spoke to a XXXX XXXX, who said she was my account manager. She took all of my financial information which I had to ballpark guess because I didn't have exact figures in front of me on my lunch break at work. She offered me a payment plan of {$170.00} per month and I said that I was unable to do it. She then started yelling at me telling me that based off my income and all of my debt, that I could more than afford it and I was just trying to hide my money from them and not pay them. I told her that I contacted them because I wanted to pay the right people for MY account. I stated that in the last 2.5 yrs no one has had an issue there with accepting my {$20.00} a month payment, she stating I somehow fell through the cracks and should consider myself lucky. She told me that they had sent a letter out to me every month since XXXX, and I explained I have never received one as well as their " intake '' letter. She yelled stating that I have my options and if I refuse to pay up then I was going to have legal action taken against me because they're not going to accept my {$20.00} a month payment I told her that I do not get to pay my bills based off my gross pay and she shouldn't either as there was at least a {$1200.00} difference for just mine. She told me she didn't care what I felt. I said well I guess I will see you in court because I can not afford that and refuse to promise to pay something I know I can't pay at that rate. On XX/XX/XXXX I received a letter from XXXX XXXX stating that I had until the end of XX/XX/XXXX to respond with payment otherwise legal proceedings would start. I called on XX/XX/XXXX to update that I had made another {$20.00} payment to XXXX on XX/XX/XXXX via online and was told That XXXX was unavailable so I spoke with XXXX XXXX who said she'd pass the information along. I told that on XX/XX/XXXX I planned to send a check for {$20.00} to show that I am trying to do what is right. I explained that I was having a hard time understanding why they won't work with me since they had been accepting my payments like this for 2.5 yrs without an issue and see restated what XXXX told me previously, however in a much nice tone but still that it was on me to rectify this on their terms. I want to continue to pay this bill as I don't want any legal action, but I can not do it on the terms that they are proposing. And I don't appreciate the yelling and calling me a liar and a thief so to speak for " hiding '' money from them. I have two other bills from that XXXX that to this day I pay {$25.00} a month to and {$20.00} a month to. And have been consistent as well. I do not like to let my debts go unpaid if I can help it. But {$20.00} a month is all I can afford.
09/23/2015	No	Debt collection Medical	Communication tactics Threatened to take legal action	MI 48197	Web
On Friday, XX/XX/XXXX, XXXX XXXX of Eagle Recovery Services ( XXXX ) called me aggressively demanding my banking information to settle a debt they were handling in regards to the Emergency Physician 's Bill from XX/XX/XXXX when I went to the Emergency Room at XXXX Hospital in XXXX, MI. XXXX XXXX continued to threaten that if I did not settle the full amount of {$400.00} that they would " pursue legal action ''. XXXX refused to express what actions were considered as " legal action '' and made it very difficult to get information regarding the debt. I asked XXXX times where the debt was incurred and who the debt was owed to. After expressing, " it should n't be this hard-you should not be this difficult because this debt is from XX/XX/XXXX, you need to give me your routing and account number '' he reluctantly gave me the contact info for XXXX XXXX and his office. He refused to give me his official title, the times and dates of contact, and the location of Eagle Recovery Services. I called him again today, Wednesday, XXXX XXXX to set up a payment plan to settle the debt and he stated that that was not an option because the company that issued it demands that it be paid by XXXX XXXX or they will pursue legal action. He refused to accommodate me in setting up payments to settle the debt. I then asked again what legal action entailed, he stated " I am not a lawyer, I can not give you that information, you just have to pay it by the XXXX or they will pursue legal action ''. He continued to be very aggressive as I asked him what would happen if I requested to stop the payment and responded, " then they will pursue legal action ''. I expressed that I was highly dissatisfied with how this situation has been handled. He has repeatedly retorted that I had been contacted XXXX times regarding this account. I have not received a letter regarding this account. When the agency called, the caller ID showed " restricted '' and they did not leave voice mails and if they did they were very vague and I do not recognize them in it. Today, I again asked XXXX XXXX for the times of contact. He stated that the Eagle Recovery Service mailed a letter on XXXX XXXX and XX/XX/XXXX. He further stated that they called on XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XX/XX/XXXX. XXXX XXXX refused to give the dates that the company that reported the debt contacted me. If I was properly notified of this debt and how to dispute it or resolve it, I would have settled it at an earlier date. I feel extremely threatened and upset regarding this matter. Because I am scared of legal pursuits that XXXX XXXX threatened me with, a payment of {$400.00} ( more than half of my monthly income as a student ) will come out of my XXXX account tomorrow, XX/XX/XXXX, after XXXX XXXX demanded and coerced that I give him said routing and account information. I did notify XXXX XXXX that I would be filing this complaint today.
08/09/2019	No	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	IL 615XX	Web
On XX/XX/19 around XXXX a collector for Eagle Recovery attempted to call my wife at work. She then called the number back and the company continued to talk to her about a medical debt in my name which I had not given them authorization to talk to her about. She told him that I would not have given them her work number, as I do not know it, and that she was not allowed to receive outside calls at work. He continued to talk to her about my medical debt, some of which was even incurred prior to our marriage. Within a week, I went and made a small payment at their physical location and advised we would make payments as our budget allowed. The collector that had previously called her spoke with me the following day advising that I had not made a large enough payment. I again told them that we would make payments as our budget allows. On XX/XX/19 at XXXX XXXX the collector called my wife 's cell phone and left a message to return his call. She returned the call. He did nothing to verify her identity. She told him I hadn't given him authorization to talk to her ( my wife ) and he said he didn't need that. He then said he'd called and left several messages for me, which I recall receiving one message that was left when I was not available to answer the phone. She told him that she is XXXX and has an XXXX disorder and she couldn't talk to him for medical reasons. He continued to try and keep her on the phone. She again told him he did not have authorization to talk to her about my medical debt. The collector also told her she had agreed to make payments on a specific schedule, which neither of us have agreed to, it was only discussed. She reminded him that the last time I spoke to him about the debt I had advised we would make payments as we are able to. When she continued to try and end the call due to her increasing XXXX and having been advised by her doctor to avoid added XXXX during her XXXX, he continued to try and speak to her, again without my permission. She ended up disconnecting the call as he stated he would notate their discussion and that we still owe the debt. I am not disputing the debt, I am well aware I owe this money for medical services provided.
02/13/2018	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	OK 730XX	Web
I received a statement from Eagle Recovery Associates , Inc., dated XX/XX/2018, directed to a last name I went by almost ten years ago. I contacted the agency to clear up the confusion and let them know it is most likely and error or possibly ID theft because it has happened to me before. The debt they stated I owed was for XXXX XXXX XXXX set up in IL but I've never lived in IL. They were able to pull up records that supported I live in OK and go by a different name. After being on the phone with them for 40 minutes they still would not remove me from owing this debt. I asked them what I can do and they said we will have several long conversations to get to the bottom of what happened and find the common denominator. During this time they looked me up in depth using their resources and continued to go over my previous addresses, supposed acquaintances, and information about my ex husband. They would ask who certain people were and I would tell them I don't know, but I t was apparent they did not believe me because they would ask the same question again multiple times in a rude demeaning tone. This is troubling to me considering I'm not the person who set up this fraudulent account, I do not feel it's my responsibility to get to the bottom of how they let this fraud happen. The individual ended the call stating they needed to do more research and would call me back. Once off the phone with them I contacted the company who they claimed they were collecting the debt for. That company said they have no record of an account under my name or social going back 10-12 years. At this point, I believe there is a fraudulent act of attempting to collect superficial debts by Eagle Recovery or they are attempting to collect from the wrong person they found online and their practices of doing so border harassment and defamation. My goal with filing this complaint is so that their practices can be reviewed to ensure they are treating people honestly and fairly. In addition, I would like to have my information removed from this collection attempt.
02/13/2018	No	Debt collection Medical debt	Communication tactics Used obscene, profane, or other abusive language	IA 52404	Web
On XX/XX/XXXX my wife received a phone call from ( XXXX ) XXXX Eagle Recovery Associates , Inc. in regards to a couple of debts. The representative assigned to these debts badgered my wife and made insulting and demeaning comments to her which made her uncomfortable. These comments were in regards to her " needing the services but don't want to pay them '', making her feel horrible. The representative told her on the phone ( which all calls are logged ) that he has two debts for us, one totaling {$130.00} and one for {$40.00}. My wife requested the debt letters be sent to us via mail. We received them both. When I called in on XX/XX/XXXX to confirm the amounts and pay them, I was then told the total was now {$760.00}. The same representative ( as he is assigned to our debt ) told me on XX/XX/XXXX there is another {$400.00} debt, which was never mentioned before nor was a letter ever received for it. He told me that he informed my wife on XX/XX/XXXX that the total was {$760.00}. I am disputing the additional debt and now the entire total. I disputed the debt on the phone and requested to speak to his supervisor. When the supervisor got on the phone, he told me his name and that was it. He didn't tell me he was a debt collector until about 4-5 minutes into the call. I requested to have the call audio pulled from XX/XX/XXXX to verify if the representative was being honest with me and my wife. The supervisor decided to change the course of the conversation to " the total debt owed is ... '', " do you want to pay it now? ". The supervisor would NOT pull the audio for me to listen to. Instead he kept interrupting me when I was trying to explain why I wanted the audio pulled and said I was being condescending. The supervisor stated he was going to end the call and note the account as a " refusal to pay '' and recommend additional action to be taken. At the end of the phone call he said he is going to hang up. I stated to him " don't hang up if you would like to be paid ''. He then hung up.
02/16/2018	No	Debt collection Medical debt	Threatened to contact someone or share information improperly Contacted your employer	IA 50322	Web
On Friday, XX/XX/XXXX at XXXX I received a phone call from Kateena with Eagle Recovery Associates on my work cell phone ( XXXX ) XXXX. I explained to XXXX she had reached me on my work cell phone and asked that she not contact me at that number again. She then asked for another phone number. I advised her that I do not have a land line and did not wish to be contacted on my personal cell phone number either. I verified my address and asked her to send me information regarding this debt in the mail. XXXX then threatened to contact my employer and told me she would mark me file as refusal to pay. I have not received anything in writing regarding this debt. I called Eagle Recovery back on Friday, XX/XX/XXXX at XXXX and asked for the name of the representative I spoke to this morning because I wanted to file a complaint. The representative put me on hold to get a manager, " XXXX ''. I explained to XXXX what had transpired earlier that day and he told me a letter was sent on XX/XX/XXXX. I advised him I have yet to receive the letter and told him the representative had threatened me. He told me my account was not to the point of being referred and then proceeded to try to get me to give him another number they could call. When I told him I didn't have a number, he said I was asking for a Cease and Desist. I told XXXX I was not asking for a Cease and Desist, I just want some information in writing. When XXXX started to advise me on how best to open my mail, I ended the call.
03/29/2021	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	MI 48823	Web
I keep getting calls related to a medical bill for my son that occurred in XX/XX/XXXX. I paid the bill entirely in XX/XX/XXXX. I sent copies to Eagle Credit Recovery in XXXX and XXXX showing not only the date of service but also that the copies of the cashed check. I've dealt with this now in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and now again in XX/XX/XXXX. The debt was passed on to XXXX XXXX XXXX and I've had to start the entire process over. Every interaction I've had with XXXX -- including an XXXX and a XXXX was met with a very rude reaction to my questions and comments. While they " technically '' answered my questions they did so in a passive aggressive/attitude driven way. I feel as though I've being treated unfairly when I've actually gone over and above to prove that I've paid the debt they are attempting to collect. The final answer they've given me is that it's pending review and it will take up to 60 days and I will have no notification if the debt is closed successfully which is unacceptable to me.
01/07/2020	No	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	IA 505XX	Web
I had a medical bill for XXXX sent to XXXX in XX/XX/XXXX. I paid {$30.00} on it, never heard back from them. Received a notice from Eagle Recovery Associates in XXXX of XXXX for the amount of {$68.00}. I was working on paying off a medical bill with Eagle in the amount of almost {$1900.00}, which I just paid off. I gave permission to have them deduct a monthly amount of XXXX until it was paid off. They called me and said I owe the {$68.00} last week. I told them I pd XXXX in XXXX of XXXX on that and never heard back. I sent Eagle a certified letter with a copy of the check payment for the {$30.00}. They took another {$50.00} out of my account for THIS bill and never had my permission, the arrangements were for the large medical bill and it was paid off, NOT this bill for the XXXX. I have copies of every letter, bank statement and proof of payment and now telling me I still owe XXXX?? I want my money refunded that they took from my account without my permission for one. And for the over payment.
07/13/2021	No	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	IL 61554	Web
I was called with an attempt to collect a debt from XX/XX/XXXX. The debt collector confrimed my name and asked if my address was still XXXX XXXX XXXX XXXX XXXX. I let her know this was not correct as I moved in XXXX the collector explained I owe over {$300.00} to XXXX XXXX XXXX from a contract. I let her know that I was not aware of this debt and I believe this had all been settled many years ago. I asked for validation of the debt which she refused to provide. I repeatedly tried to let her know that I had not lived at the address provided at the time of the supposed debt and that I had no knowledge and required validation. Again she refused, I let her know that I was not acknowledging the debt but would pay if it was validated as true debt. She took my current address and said she would mark it as refusal and hung up.
12/02/2019	No	Debt collection I do not know	Attempts to collect debt not owed Debt was paid	WI 53719	Web
Eagle Recovery Associates , Inc . XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX I sent a cease and desist letter for no further contact about a debt owed on XX/XX/2019 via certified mail. The card was signed by an employee upon return to me to notify of it's receipt. Eagle Recovery Associates in turn did not provide me a letter after about proving debt to the address I had requested IF debt was valid. All credit reports state no debt is owed and no derogatory marks are listed. I had informed them in my letter that if they contact me again that I will file a complaint with the Federal Trade Commission and all calls will be screened. At XX/XX/2019 they had contacted me again. They were informed of recorded calls again ( via XXXX XXXX XXXX ) and disconnected.
10/23/2023	No	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	IA 527XX	Web
My daughter was inpatient at XXXX point in XXXX XXXX. I gave them both insurance cards at time of admission and one more time while in the hospital. I got a few bills from hospital stating a balance owed, and I called with every single statement received and gave them information again for the secondary insurance. Primary was billed and paid majority. Despite constantly giving this information, her secondary insurance was never billed or saved to her file and they sent me to a collections agency. I called them and was told it was too late to bill insurance now that they are involved. Then hung up on me.
01/23/2020	No	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	WI 53719	Web
Eagle Recovery Services continues to contact me via phone. I have sent a cease and desist letter if there is an attempt to collect a debt to please forward proof VIA LETTER to a specific address. I have not received any letter. Now I continue to receive phone calls from this establishment when I asked for all phone contact to be ceased. I have received a phone call today XX/XX/20 at XXXX pm with a voicemail that is vague with no name except the business other than to collect a debt that does not exist. Per my cease and desist letter I will continue to file a complaint every phone call received.
01/31/2017	No	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	IL 61081	Web
Eagle recovery has continuously called me but not once sent me anything via mail to make payments on my medical bill that is in collections with them until they wanted the full amount. Now they want an outrageous monthly balance even though I try and work with them. Claiming it will be too long to pay off if I give them a smaller monthly balance. I thought that 's what we were talking about in the first place, and what I was giving them was reasonable for what I can afford on a single persons budget with everything else I have to pay. They are n't the only bill.
10/16/2023	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	WI 535XX	Web
A male from Eagle Recovery Associates called me said I owed {$1100.00} to a hospital and I requested a itemized bill he said one was already mailed to me months ago and I should have got one from my insurance because they paid their portion. ( I have never received a bill from my insurance showing what they paid ) I told him I had never seen a bill or statement regarding these charges. He then told me he will not send one and hung up on me when I told him I had the right to request a itemized bill and as I was that he hung up the phone.
01/07/2016	No	Debt collection Medical	Taking/threatening an illegal action Threatened to sue on too old debt	IA 522XX	Web
I was contacted this morning by Eagle Recovery Associates and XXXX I believe her name is. Mentioned that, '' It does n't take a genus to figure out if I can buy a house I can pay off my debt. '' I never mentioned to them that I purchased my home literally 2 weeks before they contacted me. I am being harassed and the lady said she would press charges if I did not pay my account in Full. I was told that by a supervisor as well. I feel Harassed!
11/06/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	IA XXXXX	Web
Eagle recovery has called me multiple times on my cell phone and at work saying I owe over XXXX on a bill I 've paid. They have threatened to serve me with papers at my place of employment if I do not pay over the phone. I checked and I do not owe this debt. It has been paid. I told eagle recovery to not call me at work or on my cell again because I do not owe anything. They continue to call.
06/03/2020	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	GA 30116	Web
On XX/XX/2020 I was repeatedly called from a XXXX number while engaged at workcausing a disturbance in the work place. From XXXX I am not authorized to answer my phone unless I am on breakwhich I was not until shortly after these calls in order to control the situation ; having to take a premature break time to address this. This was incredibly disruptive
06/28/2022	No	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	WI 539XX	Web
Received multiple calls regarding a dept that was sent to Eagle Recovery XXXX for and amount of of {$1000.00} I have asked for an itemized bill with every charge as will as a copy of the original invoice or receipt with my signature on it and I have not received they requested documents or they state that they do not have them.
02/02/2023	No	Debt collection Credit card debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	IL 611XX	Web
On XX/XX/2023 someone else at my location answered the call, and they asked for me by first name only and then gave them my birthdate and last XXXX of my social. I feel like this information should not be shared and its an improper way to confirm someones identity as social security numbers are not public information.
02/16/2018	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	IL 615XX	Web	Servicemember
XX/XX/2018 XXXX Eagle Recovery called and left a voice mail but the number calling came up on my caller ID as Wireless Caller with a local number XXXX their spoofing their real number in a hoax to get you to pick up the phone. This is the first time they used this tactic to call me.XXXX what's going to be next?
09/11/2019	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	IA 500XX	Web
CALLED MY WORK NUMBER THIS MORNING. I HAD TO VERIFY MY NAME BUT THEY ALSO WANTED ME TO VERIFY MY HOME ADDRESS, WHICH I WOULD NOT, AND SHE SAID THAT'S FINE AND WOULD CALL BACK LATER WHEN I WOULD VERIFY INFORMATION AND HUNG UP. USING THIS NUMBER XXXX
06/27/2023	No	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	IL 61275	Web

06/22/2022	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	WI 53546	Phone	Older American

11/10/2021	No	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	IA 52002	Phone

09/06/2021	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	IN 46168	Web	Servicemember

08/18/2020	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	WI 53590	Web

04/07/2020	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt		Phone

10/24/2019	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	MI 49601	Web

08/19/2019	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	IL 60477	Postal mail

05/10/2019	No	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt		Phone

04/25/2019	No	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	IA 52240	Web

11/30/2018	No	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	VA 22407	Web

11/16/2017	No	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	IA 50315	Web

02/06/2017	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	IA 50054	Web

07/15/2015	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	MI 48801	Phone	Servicemember

07/14/2015	No	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	IL 60067	Web	Servicemember

07/07/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	OH 44217	Web

01/23/2015	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	MI 48134	Phone

07/25/2014	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	IL 61571	Web