Eagle Home Mortgage, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/09/2018 Yes
  • Mortgage
  • VA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web Servicemember
Issue : XXXX XXXX XXXX underwriter department refuses to approve my VA loan over VA occupancy, primary residence status. Reason : XXXX XXXX XXXX underwriter department states that the residence Im purchasing in XXXX, XXXX does not qualify as my primary residence. According to XXXX XXXX XXXX underwriter, who is unknown, stated that he or she contacted the Department of Veterans Affairs, XXXX XXXX XXXX ( XXXX ), and receiving the following : Borrower does not meet VA Occupancy requirements. He will not be occupying the subject property as a Primary residence full time. Only in XXXX part of the month each month. Per VA XXXX unless he intends to transfer/have orders to transfer or is going to retire can not approve as primary residence. If he or she [ plans ] to retire then the base income can not be used to qualify. When I requested through my loan officer, XXXX XXXX, XXXX XXXX XXXX, XXXX , XXXX, have the underwriter provide her with the VA employees name and XXXX assignment, XXXX stated that the underwriter could not provide the name nor the XXXX assignment information. Background : Initially, I stated in my original Letter of Explanation, on XX/XX/XXXX that I was planning to retire in XX/XX/XXXX, and that I work in XXXX XXXX, and reside in XXXX, XXXX at 14 days a month on company business and stay in a hotel because Im overseeing upgrades to physical security programs at two Department owned and operated Switching Stations in XXXX XXXX. At the request of XXXX XXXX XXXX, my employer, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, submitted a Letter of Explanation confirming that Im working in XXXX XXXX and the amount of time I spend there on these physical security projects. After both Letters of Explanation were submitted, my employer inquired if I would postpone my retirement until the completion of the physical security projects, which are tentatively scheduled to be finished in XX/XX/XXXX, and I agreed. Based upon the lack of cooperation from XXXX XXXX Companys underwriters department, on Thursday, XX/XX/XXXX, on three ( 3 ) separate occasions, I contact the VA XXXX call center at XXXX and I first spoke with XXXX, at the XXXX XXXX XXXX, I explained my situation to him, XXXX stated that the VA would approve the loan because Im in XXXX half the month and if I make it my primary residence it meets the VA Intermittent Occupancy requirement. My second call was to XXXX Call Center again, I spoke with XXXX, assigned to the XXXX XXXX, I told XXXX the same information I previously shared with XXXX, XXXX stated that the VA would approve the loan based on VA Intermittent Occupancy requirements and he stated that you need to speak with XXXX, the VA XXXX XXXX supervisor. XXXX transferred me. I left a voice message. I placed third call to the VA XXXX Call Center and spoke with XXXX, who was assigned to XXXX XXXX. I provided the same information to XXXX that was provided to XXXX and XXXX. I requested XXXX 's telephone number, the supervisor at the XXXX XXXX to discuss my situation. XXXX stated that he can only transfer me, and he did. XXXX and I spoke about my situation with XXXX XXXX XXXX, I shared with her that I work in XXXX for 14 days a month for my employer, I reside in a hotel in XXXX, and I wanted to purchase a residence in XXXX with my VA benefit and it would be my primary residence since Im working in XXXX for half the month, including some weekends. When I finally retire I will remain in XXXX. XXXX stated that she would approve my loan under the VA Intermittent Occupancy requirement. Additionally, I submitted my Letter of Explanation as requested, stating that I work in XXXX 14 days a month ; my employer submitted a Letter of Explanation confirming that I work in XXXX. XXXX instructed me to have XXXX XXXX XXXX underwriter, no one else to email her at XXXX, ATTN : XXXX and explain to her why the underwriter refused to approve my VA loan. I also shared with XXXX that the underwriter could not provide me with the VA employees name and their XXXX work assignment. XXXX stated that all VA employees are required to provide the caller with their first name and XXXX assignment when they answer the phone. I obtained three names and XXXX assignments, but the XXXX underwriter could not provide me with that information, I challenged XXXX XXXX and questioned if the underwriter actually contacted the VA XXXX. After speaking the VA XXXX supervisor XXXX, I immediately forwarded the information to my loan officer XXXX, who stated that the underwriter manager will contact XXXX on Monday,XX/XX/XXXX by email regarding this matter because she is off on Friday. On Saturday, XX/XX/XXXX, I responded back to an email from XXXX XXXX Loan Specialist, XXXX XXXX and I provided him with a detail account on my situation. I told XXXX that I had previously spoken with his supervisor, XXXX about my situation, so he forwarded my information to her for the record. On Wednesday, XX/XX/XXXX, I emailed XXXX XXXX supervisor XXXX at the general email inbox : XXXX, to follow up and confirm that if XXXX XXXX XXXX had emailed her. I received a response back from XXXX XXXX, XXXX XXXX loan specialist, her supervisor is named XXXX also, who stated that she checked the general email inbox, and no email was received from XXXX XXXX XXXX and that she would be speaking with her supervisor, XXXX about this matter. On Wednesday afternoon, XX/XX/XXXX, I reached out to XXXX XXXX XXXX, my loan officer XXXX to confirm that the underwriter manager emailed the XXXX VA XXXX. I was told yes, however, that contradicts what I was told by the VA loan specialist XXXX XXXX, no email received from XXXX XXXX XXXX. Construction on my residence is schedule to be completed on or about XX/XX/XXXX. XXXX XXXX XXXX pre-approved me for a loan prior to me signing the purchase agreement. I dont believe the XXXX XXXX underwriter actually spoke with a VA XXXX representative, the language used in his or her response is consistent with an active duty service member - transfer orders, pending transfer orders or retire. As a XXXX veteran, Im requesting your agencys assistance to resolve this matter. It is my understanding that the VA XXXX approves VA loans and not the Mortgage company underwriter. I have excellent credit, XXXX, XXXX, XXXX, XXXX, and XXXX, XXXX. Please advise.
03/01/2016 Yes
  • Mortgage
  • VA mortgage
  • Credit decision / Underwriting
  • FL
  • 32092
Web Servicemember
I am a XXXX veteran with a service connected 90 % XXXX rating. Last year in XXXX we went looking for a new home. For two years, I had been working on my credit reports. I repaired a lot of issues and once my scores went above the required XXXX, my wife and I went home shopping. Across the street from our church and daughters school was a new home subdivision just going in. It was being built and constructed by XXXX. In XXXX of 2015 we found our home and through XXXX, contacted the mortgage company called UAMC ( Universal American Mortgage Company ). They immediately approved us and we signed a contract to build on XXXX XXXX, 2015. We put down a {$500.00} binder for this VA home loan. We were so excited. My family got to put the SOLD sign in the dirt, on our very own lot!! We were just the fifth family to sign a contract. The only home in the neighborhood was the model home and a couple of foundations that had been laid. They told us that our house would be finished in XXXX of 2015. UAMC and XXXX both send me contracts to sign. They go over the credit terms and tell me to absolutely not do anything with my credit. That I was not to make any changes without calling them first. So shortly after all of this, XXXX informs me that I have a 'credit specialist ' assigned to me from UAMC XXXX She will repair what 's left on my credit to get my score even higher for closing. Her name is *private*. This way, I can have an even better interest rate. I agreed happily because that sounded awesome. So, Later in XXXX of 2015, homes started going up all over. XXXX started building like crazy. We were told that the building on our home would start soon. My wife drove through the neighborhood every single day. Waiting and hoping for construction to start. Nothing happened to our dirt lot until late XXXX of 2015. That 's right! They did n't start building until the time they told us our home would originally be finished. They framed the foundation, poured it and started building. Then it stopped. Sat there, all while other homes were being built like crazy. Now, homes are being finished and people started moving in. All while I constantly asked about ours and was told that the building manager will meet with us soon. That the delay of our home was this reason or that reason. I actually called them on XXXX the excuses, because I checked it out for myself and found that I had been lied to. They had told me it was the permitting office. That it takes them forever in XXXX XXXX XXXX. So I went and checked for myself. I was told it had n't even been submitted yet. Oh, and when it was submitted, it only took the department a little over a week to approve it. Now the middle of XXXX comes, and I get a call from XXXX. They want to show us another home because they want to close before the end of the year to make their numbers. They framed it as we want to make you happy, since your home is not done yet. Let us show you these other homes. Then it all works out for each of us. So they show us a more expensive home and then a cheaper and smaller home. They tried to tell me that I should go for the cheap smaller home and just work my way up into the big expensive ones. I declined because it was n't large enough and we did n't like it. They ended up declining me for the more expensive home and left me in the original home. Saying that it will be done eventually. Early XXXX comes, and I get a call from UAMC. Calling to inform me that my credit is no longer approved because my score has dropped, and that a new collection has been added to my credit. So, my credit is no longer approved and I would need another XXXX four months to repair the damage. She said she had also spoken with XXXX and that it was fine, because the house was now projected to finish around that same time. What???? SEE ATTACHED FOR FULL COMPLAINT
07/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • OR
  • 97330
Web
On XXXX XXXX, 2015 I received a pre-qualification letter for a mortgage loan from XXXX XXXX XXXX in XXXX, OR. They are a subsidiary of Universal American Mortgage company. They checked my credit report, taxes, and other factors related to my finances. At the time I was told that I would be approved for a {$350000.00} conventional loan with 20 % down. This was exciting news as we have been needing a larger house to fit our growing family. We found a home and made an offer of {$350000.00} which was accepted and we are currently under contract. As we drew closer to the actual closing date for our home ( XXXX XXXX, 2015 ) I started to get an uneasy feeling based on the fact that I was n't hearing any feedback about the actual closing details. I contacted a Branch Manager who informed me that my file was still in underwriting and had been sent to " Senior Risk Management ''. I asked if this was typical and he indicated that it was not. I asked if I should be worried or start looking for another loan ( this is XXXX days before our closing, too late to look for another loan or receive an appraisal which takes about XXXX weeks in my area ). He said he would understand if I did. When I asked what the issue under scrutiny was he informed me that it concerned my student loans. I am a XXXX so I have a substantial student loan balance and am currently under an Income Based Repayment ( IBR ) plan with my loan servicer. When I was pre-qualified for this loan the issue was raised of whether my IBR would be used to calculate my debt : income. XXXX XXXX XXXX sells all of their loans on the secondary market so they consulted their guidelines. According to their guidelines, in my circumstance they initially determined that they WOULD use the IBR rather than the alternative of 1 % of my {$260000.00} student loan balance. This was the basis for offering me the pre-qualification, which was made with full knowledge knowledge of my student loan balance and BEFORE I even had supplied information about my actual IBR. The figure used as an estimate was actually about {$500.00} more than my actual IBR payment but it was not the {$2600.00} ( 1 % ) alternative. When I asked why this was an issue now since it had been examined during my initial application I was never given a clear answer. I was told that the investor ( XXXX ) was insisting that the 1 % figure be used instead of my IBR amount when figuring my debt : income. I was NEVER informed at any step in the process that this was a possibility. My Loan Officer at XXXX XXXX XXXX specifically requested guidance from loan support about whether the IBR figure could be used in my pre-qualification and she was told that it could be ( I have copies of internal e-mails detailing this entire process she went through to confirm this ). Had I known that there was a possibility that this was not the case, I would never have made an offer for {$350000.00} on a house and entered a purchase contract. I would not have given notice on the home I 'm living in, putting my family of XXXX at risk. I urged XXXX XXXX XXXX to honor the pre-qualification even if they could not sell the loan and extend me the loan on my qualified property as agreed. In the end they chose to deny the loan and have not provided a reason. They chose to do this on my closing day leaving me in a precarious position where I would violate the terms of my purchase contract which I entered in good faith based on their assurances I could obtain a loan on a qualified property. Now I am left in a position where I have to attempt a renegotiation with my seller, seek a new loan, find a way to keep a roof over my family 's heads and continue to live under a considerable load of stress. In short, XXXX XXXX XXXX pre-qualifications are completely meaningless and will expose families to risk.
12/14/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 21060
Web
This was sent to XXXX XXXX and XXXX XXXX of XXXX XXXX on XX/XX/XXXX I purchased a new townhouse in XXXX XXXX Delaware in XX/XX/XXXX with a completion/closing date of the end of XXXX. I secured my mortgage with Eagle Mortgage to take advantage of the incentives available from XXXX. I am a senior citizen and have purchased several homes over the years. This was also my 3rd XXXX home ( 2 townhouse in XXXX XXXX ). I have outstanding credit ( over 800 ) and no debt. I have a XXXX XXXX for life. When speaking with the mortgage broker we reviewed several types of financing. My goal was to minimize cash to close at the same time maintaining a reasonable monthly payment. We decided that a Conventional Loan with Lender Paid PMI would be the best fit. On XX/XX/XXXX I received disclosure forms with my cash to close and payment amount. The final cash to close was {$10000.00}. Also, I had procured XXXX for my homeowners insurance and given them all the mortgage contact information in XXXX. On XX/XX/XXXX I was informed that the processor had used the XXXX insurance company instead and since the final documents were ready, would I be willing to let that occur and cancel after closing and start XXXX. I agreed but was not happy that they dropped the ball on this issue. Settlement was scheduled for XX/XX/XXXX. On XX/XX/XXXX I contacted the title company to get my final numbers so I could wire the money. After several calls ( since no one seemed to know anything yet ) I was emailed at XXXX XXXX that my cash to close was XXXX. I called the mortgage broker and she said it was a mistake and she would research in the morning to find out what happened. Tuesday I contacted her in the morning. She was not able to provide me with an answer until XXXX XXXX. The response was that under the rules of that type of mortgage, the seller is limited to how much they can give the buyer. I am fairly certain that your company is quite aware of this rule. Also I received no documentation letting me know about this. I am really disgusted with the way this was handled. I spoke with XXXX about cancelling the contract to purchase the property. My understanding is that the house was sold to another buyer on Wednesday. To say I am disappointed is an understatement. I have been looking at these homes for a while and was very excited to get the last one before being sold out. I received the document to cancel the contract yesterday. I have not signed it. Under the circumstances, I would like my {$1000.00} deposit refunded to me If you need more information, I would be happy to provide it. XXXX XXXX XXXX My response from XXXX XXXX on XX/XX/XXXX Hi Ms. XXXX, I hope this email finds you well. Per your conversation with me on XX/XX/XXXX, you expressed that you wanted to cancel your purchase agreement with XXXX XXXX and were aware that you would be forfeiting your deposit. You also put your desire to cancel in an email dated XX/XX/XXXX. If I am misunderstanding anything, please feel free to let me know. My response and final contact with XXXX XXXX Yes you are correct. However I was placed in a very awkward position when the proper documentation was not disclosed to me. There were not many options for me at that time except to let your processor get away with incompetence. I have lost the house I wanted. I spent most of Wednesday cancelling the gas and electric utilities. Also I had purchased a washer and dryer and garage door opener all being installed yesterday that needed to be cancelled. The cable needed to be cancelled. All the things I had purchased for the house needed to be returned. Your company made a huge error and caused a lot of anxiety for me. I deserve my deposit back.
12/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21701
Web Servicemember
I am having major issues with Universal American Mortgage Company. I have been through several closings including XXXX after major reform to mortgage lending. I have never had a worse experience than with Universal American Mortgage Company. During the underwriting process, I was initially sent a secure website link to submit documentation that contained sensitive information. Throughout the process the link would expire which prompted me to repeatedly ask the underwriters to send the link. The head underwriter did not know what I was referring to so I had to contact the bank manager and/or another underwriter at the bank. In addition, I was repeatedly asked for account statements for accounts that were not going to be used for the funding of the transaction. I was asked for documentation that was unnecessary. For example, they wanted to see documentation of the sale of my previous property which I had no problem providing. I provided the deposit receipt, HUD XXXX document signed by both parties and the title company and a statement of account showing the amount in my account. They then changed their minds and wanted to see 30 days then 60 days of accounting history for this account that was not going to be used for funding this transaction. A deposit receipt, the HUD XXXX document, and a statement of account showing the amount in my account should have sufficed. They changed their minds on a daily basis. Another example occurred the weekend before closing. The lead underwriter sent me an email on Saturday telling me that she tried to run my credit for all three but could not. ( Due to the XXXX XXXX breach, at the time I had a lock placed on only XXXX of my credit reports. ) When I called the the other XXXX credit bureaus, ( that were not locked ) they confirmed that no one in fact had tried to run my credit. In essence, someone lied to me. The last straw is when I tried to recently send in my first mortgage payment. I sent in my first mortgage payment on XXXX XXXX, XXXX which is due XXXX XXXX, XXXX. I sent this via the United States Postal Service. I really did not want to do a paper check however I was told by the title company that I must do a paper check and I can not pay online because the bank does not offer it. I called UAMC on XXXX XXXX, XXXX to verify the receipt of the check. They said they had not received it and to " give it until the weekend. '' I called back on Monday, XXXX XXXX, XXXX and they had still not received it. I asked to speak to a manager but all of the managers were unavailable. They then tried to blame the United States Postal Service for not delivering the mail. Given the past history I have had with UAMC, I highly doubt the check was lost in the mail. The young woman told me I could submit my payment over the phone and that I would receive an email confirmation close of business the same day. I gave her my account information and she a put a note in the file to not cash the check if they receive it. I never received a receipt via email, nor were the funds taken out of my account. I am now in danger of being in default on my loan because I can not make online payments, and despite my efforts to pay, they have not taken the funds from my account as they said they would. I have repeatedly asked to speak to a manager and no one is ever available, and the people hat I speak with on the phone really do not care if you are trying to submit a payment. It is a though they are seeking for people to default on loans in order to start foreclosure proceedings. It does n't make financial sense but neither does refusing to accept a timely payment.
01/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • CA
  • 92008
Web
During the purchase of our home, we completed and finalized a mortgage loan with UAMC. After it was finalized, UAMC realized they made an error and could not sell the loan to a XXXX party. They then asked us to please do them a favor and refinance the loan. UAMC would cover all expenses so we would have no out of pocket fees and then they would be able to sell the loan. I was told in writing, numerous times, that we would not have to come out of pocket for ANYTHING. On the day we were to sign the papers, the notary told us we owed {$1600.00}. Prior to signing anything, we called the loan officer because this was not what we agreed to. We realized at that time, the money calculation broke down to {$1300.00} in prepaid interest and {$300.00} because the new loan did n't cover the entire old loan. The loan officer said he would send us a personal check for {$300.00} and he would call his manager about the other charge, noting the notary could only take a max check for {$1500.00}. The loan officer called us back within 5 minutes saying we still needed to pay the interest charge but they would drop the total to {$1500.00}, so we could give Escrow a check. Later that evening, I pulled up the Cash to Close agreement and noticed the LENDER agreed to pay the prepaid closing costs. Yet again, I was reminded that I was to have " no out of pocket expenses ''. I emailed the loan officer a copy of the Cash to Close agreement that night, notifying them if I do n't get a full refund I would be retracting the loan document within the 3 day window, as per our contractual rights. The loan officer got back to me saying they agreed and would issue a full refund. They notified me and Escrow hours before I could pull the loan, a refund check was being submitted so that I was paying nothing out of pocket. I trusted UAMC and allowed the loan to go through while waiting for my refund. Additionally, UAMC failed to timely process, approve and notify us of their intent to close on the mortgage loan. This caused delay in completion of the close process and UAMC has attempted to charge us late fees and interest in the amount of {$410.00}. This incompetence and ineptitude is mind boggling. This is incorporated into the total funds owed of {$850.00}. In an attempt to solve this matter on my own, I have emailed the loan officer 's manager to see if she could rectify the problem, but she has n't responded to my email. I have only received XXXX check from this ordeal in the amount of {$640.00}. I paid {$1500.00} out of pocket, thus I am still owed a total of {$850.00}. When I notified the loan officer about the incorrect refund, he followed up with an email to me and escrow, stating again, I was to pay nothing ; could we get a copy of the final HUD. A while later, I was notified I would not be getting my full refund because there was a {$760.00} difference in the old loan and new loan and paying that to us would be a violation. They agreed that they would send me a check for {$82.00} ( which I have never received ). To this day, I have never been told nor am I aware of the reason why the new loan would not cover the whole amount of the old loan. This behavior and negligence has caused significant hardship and mistrust, as we have dealt with matter unnecessarily for their sole benefit to sell this loan for their own financial gain. In the end, my family was the loser in this and your assistance is needed to help right the wrong that my family ( the consumer ) has faced.
06/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 77833
Web
I signed a contract dated XX/XX/XXXX to purchase home with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX. I was approved for the loan and closing date was set for XX/XX/XXXX. The 1st walk thru was XX/XX/XXXX during walk thru we told home builder about the grout being discolored as well as master tub having deep scratches, garage door warped, bowed wall, soggy mosquito infested yard holding water. As well as the kitchen granite not matching other granite. We were told everything would be repaired before final walk thru. We never were given a list of repairs. XXXX scheduled final walk thru @ XXXX to sign off on home & closing at XXXX on XX/XX/XXXX. We arrived for final walk thru to find the grout on flooring had been changed from the original color of grout that we were told would be acid cleaned to fix the grout problem to a dark stained that had been sealed. Also the tub had been buffed down to remove the deep scratches that had caused a safety issue with having no slip resistance in the tub. The wall that was repaired from bow had no texture & could see rings from the repair of wall, also the granite was not repaired that did n't match the rest of counter that had a crack in middle of the counter. The garage door was not repaired. We were told they would fix all these issues to come back tomorrow @ XXXX to sign off on home and then close on home XX/XX/XXXX. We again came back XX/XX/XXXX to do final walk thru & then to closing. On arriving at house to go over the repairs we were told the floors could not be changed & that all of their bathtubs were slick with no slip resistant that we could go to store and buy a mat to put down. They did replace 2 panels in garage door, but door was still not shutting proper & still warped. The granite in kitchen was still not matching as well. We were told by the sales consultant for XXXX XXXX XXXX that was upset with us to just live with it to put rugs down to cover flooring. She got very upset and told us if we did n't close today we would not get our {$5000.00} earnest money back that XXXX would keep it, she stated she is not putting up with it, this was the 3rd house she had helped us on their was no pleasing us we should not buy a house we did n't know what we wanted. We told her we had wanted the house but could not accept the house with these issues that could not ever be remedied so we could not sign off on the house. Again she was very upset that we would not be going to closing she said send her a email as to why we think we should get our earnest money back and she would forward to her boss. We got a certified letter from her boss 2 days later. Attached is the letter. We were told we defaulted. We used their in house mortgage company UMAC that approved us for the loan. We recently contacted XXXX to get prequalified for a home loan & was told we would not qualify with the guidelines for the amount that UMAC had approved us for {$320000.00} this was very odd with the debt that we have without selling our current home. The loan officer XXXX XXXX had first told us that we would have to sell or lease our home to qualify for the loan amount which is what we had expressed we would rather do. Then he got my self employed documents & transcripts & made it work without having to sell our home. which was odd how it had changed. This has been a horrible experience we have been treated so unfairly, pressured harassed and taken advantage of.
11/01/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • FL
  • 32839
Web
Eagle Home Mortgage is completely taking advantage of first-time home buyers by not being timely and transparent with important information regarding the interest rate and mortgage payment as a result of the interest rate. When I was in the process of getting pre-qualified for the USDA loan, I specifically told the representative from Eagle Home Mortgage that I wanted around my payment to be around the low-to-mid $ 1600s. When he presented the cash-to-close to me when I was considering to purchase the house, he put it at a 4.25 % interest rate for USDA. I fought back on the interest rate because I went to competitor builders the same week, and I was being quoted 3.89 % based off my credit score. In addition, the house from the competitor was $ XXXX more expensive, had equivalent HOA + CDD fees combined, but is the same mortgage as what Eagle Home Mortgage quoted me. However, XXXX, the representative, said he was being honest with me and the other company was lying, and that if I get the interest rate around 3.8 %, then my payment would be where I want it to be. As a result, I purchased the house. I am aware that interest rates change, but throughout the past few months since I bought the house, I would ask my lender to check the interest rate and see what it is so I know what a realistic payment is, instead of the worst-case-scenario he advised me on. He kept refusing to look and said he won't even consider looking until the end of XX/XX/XXXX/beginning of XX/XX/XXXX ( the house closes in XX/XX/XXXX ). I wanted to know what I am getting offered from Eagle Home Mortgage since I have to use them to get all my closing costs paid. I wanted to know if their offer is competitive so I have time to shop around if need be and just put the closing costs in the mortgage, but since they kept delaying on telling me, I had nothing realistic to compare to to see if I'm honestly getting a fair deal. I am now less than 30 days from closing, and it took me constantly messaging the lender and my sale 's agent at XXXX to finally get Eagle Home Mortgage to disclose the rate today ( XX/XX/XXXX, closing is on XX/XX/XXXX ), and I was told that it was 4.12 % with the mortgage payment being {$1700.00}. He said that if I use the cash I get back at closing and they contribute {$2000.00}, I can get the interest rate to 3.8 %, but the payment would only be {$54.00} less. The lender then disclosed to me today that it would take a significant drop in interest rate to get the payment to where I want it to be, which I was completely upfront about to begin with. As a result, I am now in an extremely bad situation by that I lose {$2000.00} if I cancel the house, and I no longer have time to shop around with other lenders to get a lower interest rate without taking the risk of adding fees from XXXX if the outside loan is approved after the closing date. I did talk to another builder today, the same day Eagle Home Mortgage told me my interest rate, and with my credit score, I was told I can get a 3.625 % interest rate ( with no money required to buy down the rate ). It is appalling that two lenders can take the same credit score and same loan type, and come up with interest rates that differ by 0.6 %.
08/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33179
Web
On XX/XX/XXXX My fianc and I went to via XXXXXXXX XXXX XXXXXXXX XXXX to purchase a property. Because my credit was stronger than his I was informed to put myself on the property and because there is no box to check for engaged, I was also suggested that I checked single. The only option were married, single or divorce. Nevertheless, XXXX and I continued the process toward getting the home. On XX/XX/XXXX XXXX and I broke up. I went to the XXXX home site on XX/XX/XXXX to Notify XXXX of what had transpired and that I wanted to cancel. She said no problem! All I had to do was write a letter because she had a waiting list and someone else is interested in the property. I did as she asked and a letter was produced to her on XX/XX/XXXX, explaining the circumstances as to why I was cancelling the purchase of the home ( see attached ). Nevertheless, the following week, XXXX informed me that my request was denied. I was surprised because she said the letter was sufficient! She said that XXXX will only allow me to transfer to another property. Moving forward I asked her to provide me with her boss information and after speaking with him ( XXXX XXXX ) it was evident that they were not letting me out and the only option in oorder to not lose my money, was to move forward with a transfer. During or around the first week of XXXX. I came across XXXX XXXX property. On Friday XX/XX/XXXX I gave XXXX from XXXX XXXX dollars toward transferring from one property to the next. I went out of the country the following day XX/XX/XXXX and ever since then it has been rush, rush, rush. Everything was rushed and they/XXXX always threatened me that I would lose my deposits. They would say Send us more money or lose your deposit. Signed these papers or lose your deposit I clearly spoke to her about my travels plans but it was not respected. I sent XXXX ( 2 ) XXXX deposits one on XX/XX/XXXX and the other on XX/XX/XXXX. They sent me papers to sign that I didnt sign because I did not understand them. I returned on XX/XX/XXXX and I was asked to sign more papers that I dont understand. Nevertheless, on XX/XX/XXXX ( a week later ) I did an inspection with XXXX inspector ( XXXX ). He found 100+ issues with the property and my independent inspection found over 150 issues wrong the property. What upsets me is that XXXX still want to close at the end of the week which means that I will be getting a rushed job and most likely items will not be properly fixed with the issued found. In addition to that, I have now discovered that my loan application has information on there that is not accurate. My income is incorrect and all of my debts are NOT included. I strongly believe and feel that XXXX is forcing me to go through with this deal and I dont think that I would truly qualify on my own despite my plea to them ... A lot of things were not done correctly and I think the loan process should stop and be further investigated by you guys. I think they are looking out for themselves and someone needs to look into this further.
03/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92886
Web
I applied a mortgage through Universal American mortgage company o n XXXX XXXX, my XXXX number is # XXXX. During the processing, I noted to their mortgage officer XXXX XXXX, and, processior XXXX XXXX, that I am always on the trip, so best way to reach me is by emailing. Till to the mortgage was approved, everything working perfect, and I finally got my loan. I start to mail the mortgage payments by mailing checkes, start from XXXX XXXX until XXXX XXXX. At that 8 months, I try to set up the auto pay to avoid any delay or XXXX payments, and wrote email to XXXX XXXX XXXX on XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX to ask the situation of my mortgage statements, and how to set up payments. Since I am out side of States, I have my real eastate agent, XXXX XXXX to ggive them calls almost every month to help me set up autopay account. Non of them reply by email, or pick up phones. So, I left my checks to my office, and my people help to mail check every month like usual. Until, XXXX XXXX XXXX, I back to U.S from a long trip, I got a goodby mail from UAMC ( the universal American Mortgage Company ), said my loan was sold on XX/XX/XXXX! And, I received a voicemail from PennyMac ( the new lender ), I was four months delay on my mortgage payments already! So, I called XXXX three time to verify what 's happening, and make payments in 10 days. At that moment, I put out all my bank statement and found my checks were transferred to pennymac for several times. And, there XXXX checks were missed, and might be XXXX was refused to transfer by Universal American Mortgage Company. I called UAMC service office, and try to work out how many payments they received, and why has nobody can reply my emails, and loan officerhad not been able to pick up phone calls from us ( which they frequently talked before this loan was approved ). I was told by UAMC that my loan was sold, and they are not be going to answer my any further questions. Yes, and even I called them on XXXX XXXX, XXXX, aksing a records of my payments, try to figure out how many checks did they forwarded,. NO BODY give me a call back, because I was sold! XXXX XXXX people even has a little bit professional mind, they should notice it, and inform me my loan was transferred. Which I am completely okay with that! NO Calls, NO picking up calls, NO replying emails, NOt taking care of customer 's re requirements. All my mortgage issues massed up, and my credit score is terriable. In that 8 months, I honestly mailed checks every single month, no missed. I paid the late pay fees, because I understand it 's not XXXX 's mistakes. But, I am really have questions for UAMC, how could they take care of their customers, and how they people feeling kind of massing! I wish you can fix my credit score! I wish you could talk to them, since no one care aboutme from UAMC. Thanks!
09/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • TX
  • 75034
Web
The Builder and I agreed to the purchase price of {$420000.00} and the builder offered to give a XXXX % incentive and Title fees ( Approx. {$12000.00} ) towards the closing cost and title fees provided, I finance through their in-house lender, Universal American Mortgage Company. The Good faith estimate showed the {$12000.00} credit but the interest rate charged was 4.25 %, whereas based on my credit score of XXXX, I am eligible for interest rate of 3.75 %. The lender structured the loan by rolling the closing cost and title fee and increasing the interest rate by 0.50 %. ( Which is exactly equivalent to 3 % premium amount of the loan ). The lender is trying to recoup the incentive amount by increasing the interest rate. When I brought this up with the builder, he was not ready to listen to my argument and referred back to the contract. He also refused to return the earnest money of {$4000.00} if I wish to cancel the contract. The Earnest money of {$4000.00} was paid on XXXX/XXXX/2015 to the builder towards the property located at XXXX XXXX XXXX XXXX, XXXX TX XXXX and the purchase contract was executed on XXXX/XXXX/2015. On XXXX/XXXX/2015 I received 'cash to close summary ' from lender for which I did not agree and objected on the same day. Since then I 've been talking with builder 's representative XXXX XXXX and Lenders representative XXXX XXXX expressing my concerns and repeatedly asking to have my concerns escalated to their management and to explain my rights of cancellation options. They never escalated anything to their management nor explained to me, either verbally or in writing my right to cancel the contract. Finally, on XXXX/XXXX/2015 XXXX ( VP Sales ) contacted me at XXXX XXXX, I explained to him the whole situation and told him that even if I was to go with any other lender and ask them to structure my loan in a way that I do not have to come up with any closing cost out of my pocket, they would offer me the same loan that Universal is offering me, in other words I am not seeing any credit that XXXX is promising me to pay. I also stated that if they can send me an email stating that the " Entire incentive amount offered by XXXX is being applied towards my closing cost and ; none of my funds whether in the form of cash or premium are being utilized on life of the loan? '' to this he responded by saying, that 'he is not obligated to do that since i have already signed the contract with them ', further he threatened me that I am in breach of the contract. XXXX 's representative wasted time escalating to their management and now they are trying to hold me responsible. I was under the impression that once I get hold of any senior management person that person would listen to my concerns and help me, or at the least be courteous, however I was wrong ; instead Will was very rude on phone and threatened me.
06/02/2017 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98444
Web
On XXXX/XXXX/17 Eagle Mortgage loan officer XXXX XXXX. said I pre qualify for {$100000.00} Conventional loan, and {$100000.00} FHA. XX/XX/17 Did Rapid Rescore with XXXXXXXX17 was told by XXXX rescore is back did n't increase score so the loan amount has to go down to {$80000.00}. Asked XXXX for pre-approval letter on XX/XX/17 re-requested it on XX/XX/17. An offer was put on house on XXXXXXXX17 started working with XXXX XXXX.I was told they could no longer keep my previous approval, and I had to put a bigger down payment of {$150000.00}. received loan disclosures on XX/XX/17.My loan amount was lowered again to {$75000.00} was told they where trying to keep me in the {$700.00} range. I was already quoted {$100000.00} by XXXX to stay in the {$700.00} range.On XXXX17 received loan disclosures. Did not sign was uncomfortable.XX/XX/17 Me, and realtor XXXX XXXX went into office so they can explain them.XX/XX/17 Turned in all requested documents to XXXX was told everything was good.XX/XX/17 received approval commitment letter from XXXX XXXX17 received call from XXXX asking questions about documents XXXX We already went over and she said was good.XX/XX/17 XXXX told XXXX my son birth certificate was needed. XXXX faxed it in that day. XXXX/XXXX/17 XXXX called said loan is denied due to sons income not continuing for 3 years, his birthday being 1 month shy.If I could get a co-signer? I would need one to get approved. XXXX/XXXX/17 had to inform listing agent loan was n't approved. She called XXXX XXXX, and he told her I filled out the wrong birthday on application. I was never asked to fill out a application, I never filled one out. Nor sign one. Somebody in that company committed fraud by submitting an application for me. with the wrong information. Nobody asked me how old my son was. My name is being defamed by XXXX telling the realtor. I put information on an application I never filled out. That company has committed fraud, and defamation. My loan was denied because of the way they handled my loan. We started this process in XXXX. that 's when the application process should of started. They were doing my rescore, and I had turned in income verification, and bank statements. So they knew I was applying for a loan through them, but never offered me a application to sign. So there is no record of a date. XXXX lied on me. By saying I put the wrong information. Making me look like. I lied, or tried to commit fraud. I was putting in over half of the money for the house.It is my judgement the way they handled my claim. I do n't believe they were really trying to give me a loan, and waited 2 weeks before closing to tell me I 'm denied. After they said I was approved. I feel discriminated against because I am a XXXX XXXX women. I have records of our conversations if needed.
06/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • FL
  • XXXXX
Web
We placed a contract on a new construction spec home owned by XXXX. At the time, our current home was under contract ( cash deal ) and we had to close in 3 weeks. The realtor at XXXX did not make the sales contract contingent on the sale of our home, but instead made it contingent on our ability to obtain financing within 30 days. He also suggested that we put down a hefty binder deposit of XXXX to secure this new home. We did. Two days after signing the contract for the purchase of our new home with XXXX, our buyers backed out of the deal to purchase our existing home. This left us with XXXX choices if we still wanted to move to the XXXX XXXX. 1. Put our house back on the market ASAP or 2. Rent out our current home. After doing much analysis on market conditions, etc.. we decided that we did not want to do either, and we would just remain in our current home and get denied on the new construction XXXX XXXX based on the fact that we ca n't qualify for both payments. My husband and I have been in salaried jobs for 20 years and we are still in those jobs. However, in the past 3 years, we opened a business which has sustained significant losses. When submitting the documentation for our loan, we provided tax returns showing these losses over the past two years. Our initial ( verbal ) loan approval was based on the requirement that we would either need to rent or sell our current home. We told that that we wanted to do neither and we submitted our official Notice of Cancellation and asked that they return our {$10000.00} earnest money check. The very next day, we get a call from UAMC ( XXXX 's mortgage company ) saying that they are overlooking the losses on our tax returns and that we are approved carrying XXXX mortgages. Based on this unconditional loan approval, we have XXXX options : 1. We close on the new home or 2. We lose our earnest money deposit or 3. XXXX holds the earnest money for 12 months and we buy another XXXX XXXX. Our issue with this is that we KNOW we ca n't afford our current mortgage plus the new mortgage based on our current ( and sustained ) business losses. They are forcing us into a financial situation that we ca n't afford and that significantly worsens our financial position. Our Debt to Income ratio without counting our business loss is roughly 37 %. Our Debt to Income ratio while counting out business loss is roughly XXXX %. I know that the XXXX standard for DTI max is XXXX %. We greatly exceed that DTI when our tax returns are factored in. We do n't understand how a lender can 'overlook ' a two year average of almost {$65000.00} in business losses, and therefore force us to purchase a home that they KNOW we ca n't afford.
12/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77379
Web
I decided to buy a XXXX home that was almost done being built. From the beginning, I was rushed to complete the loan docs and close by XX/XX/2016. I was encouraged to use their lender UAMC because they offered closing costs and covered other expenses. The first lending disclosure showed the monthly payment to be approx. {$2100.00}. After submitting additional documents as requested, I received another lending disclosure through XXXX that showed the amount to be approx. {$2600.00}. I talked to the mortgage consultant I was working with XXXX XXXX and asked why the new disclosure showed a different amount. She said she would look into it and get back to me. Shortly after, I received the final lending disclosure that showed the monthly payment to be {$2100.00} three days before closing. Since that was the amount I was prepared to pay, I was prepared to go to closing. I did not use my right to negotiate a better price, interest or use another lender. At closing, I signed the Final Lending Disclosure that showed the payment to be {$2100.00}. On XX/XX/XXXX, I received a statement and bill from UAMC showing the payment to be approx. {$500.00} more than what I signed up for. Due to the holiday, I called UAMC on XX/XX/XXXX to ask about the discrepancy. I was told by XXXX that she would contact the Loan Officer-XXXX. I was not contacted again until XX/XX/XXXX by email from XXXX asking me to sign a new payment letter showing the amount as {$2600.00} saying there was an error in the monthly property tax reserve. As a consumer, I am not aware of what is missing on forms that I 'm signing. I faxed her a letter letting them know this was unacceptable and that they needed to adjust numbers on their end ( i.e. home price, interest rate, etc. ) so that my payment was correct and my escrow was covered by my monthly payment of {$2100.00} as I believed they were when I signed the closing paperwork. She argues that they are not in violation of the Truth in Lending act as I stated in the letter because other costs were less than originally stated. My reply by email was that as a consumer, the number that is important to me is the monthly payment. I need immediate assistance as the payment must be made by XXXX to avoid a late charge and I do not want any impact on my credit score. This is my 3rd mortgage experience and I 've refinanced twice. This is the first time I 've ever had an issues. I 'm not ignorant but this has to be a violation of the Truth in Lending Act. I could understand if months or a year from now, there was a slight increase due to taxes being higher than expected but the first payment?
09/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NC
  • 28273
Web
We started the home buying process with Eagle Home mortgage in XX/XX/XXXX. Throughout the loan process what we found surprising as first time home buyers was the lack of responsiveness and customer service to our questions or concerns. In fact, this behavior continued until days before closing in XX/XX/XXXX when we had to reach out to our Loan Officer by phone after a number of attempts to learn that our interest rate had yet been locked in! This was rather upsetting as we had many months to discuss and lock in a much lower rate. As first time home buyers we had an expectation that Eagle would have our best interest in mind, however it very much felt like we were just a number. During closing we were informed that our first mortgage payment would be due in XXXX and we were prepared to make this payment. In addition to this we were told we would be contacted by the mortgage company to whom we should make payments as it is common for the loans to be sold rather quickly. Come end of XXXX we still did not hear anything. So we reached out our loan officer to assist us as we did not want to miss this payment. However, there was absolutely no response to the voicemail left. Furthermore, we contacted the legal office for guidance to direct us to whom we should be submitting payments, yet this individual had no information other than to tell us that we will be contacted soon by whomever we should make payments to as it is normal for the loans to be sold. Days later we were contacted by XXXX XXXX who informed us that our loan was sold on XX/XX/XXXX and their records indicate that our first payment is not due until XXXX. We accepted this information as true considering we had recently been in contact with Eagle, and we were contacted directly by the new mortgage company. After this experience, it was not until late XXXX that we received a letter in the mail from Eagle Mortgage informing us that although our loan was sold XX/XX/XXXX, we still owe them for the month of XXXX and had missed our first payment. This communication was unacceptably delayed considering our early contact efforts in XXXX to make sure we were doing everything right. In all, Eagle Mortgage continues to demonstrate a lack of responsiveness and does not take full accountability for how their delayed communications impact their customers.
06/26/2015 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CA
  • 92024
Web
With our move to California we purchased a new home using the mortgage arm of the builder Universal Home Mortgage. Before we signed a contract with the builder we made sure everyone knew our closing expectations. We had a tight deadline to be out of corporate housing and it was communicated to all parties engaged. While our loan was not a standard vanilla file, most of the documentation had to be sent XXXX or XXXX times. In many cases I would forward the prior emails attaching the documentation needed. When it came down to closing they still hand not heard from the investor so they proceeded with self funding but before they would agree to do that, they had us sign a Cooperation Letter basically stating that we would cooperate with them after the closing on any documentation needed. Once we closed on the property the list of requests started to increase, they wanted checking and investment account statements for post closing, asked for additional letters of verification from my XXXX account and then stated that some of the documentation I provided was screen copies versus actual statements ( which was totally inaccurate ). I resent all the documentation they asked for again while receiving emails asking for status of the outstanding data. The builder side of the equation was fantastic, they made our home buying experience great. The President of the building division called and allowed me to walk through the challenges we had. He suggested I send the information to UAMC 's President ( which I did, but have never received a call or email back ). The more I questioned their processors it seemed the more documentation they would ask for me to supply. Today I sent them the last piece of documentation I was waiting for from XXXX. I am hoping that I can now consider this chapter in our lives closed, but hope and pray that no one else goes through the nightmare that I went through. Multiple copies of the same information, being told what I sent was not really what I sent and questioning every aspect of the documentation. I could see someone losing XXXX or XXXX pieces of data, but almost everything had to be sent at minimum XXXX and more like XXXX times to them. Their phone interaction was short and abrupt, customer service was not their strong point.
12/20/2017 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • TX
  • 78254
Web Servicemember
My husband and I closed on our VA Mortgage with Eagle Home Mortgage on XXXX XXXX, 2017. We have a close agreement to provide pay stubs from my husbands job at XXXX for the week ending XX/XX/XXXX and XX/XX/XXXX. During the loan process prior to closing the first pay stub submitted for evidence was in PDF format because my husband had a paper check that week. The following weeks we sent a screen shot from his computer at work instead of a PDF copy. I asked the loan processor if it was acceptable and she said yes. All pay stubs after were sent as a screen shot from his work computer and sent on time per the agreement. My husband is in training in his job. He does not have his own computer. The computer he does use does not have the ability to print, or convert to PDF, or email. After closing, Eagle Home Mortgage has been telling us we are not meeting our agreement by not providing PDF copies. In the signed agreement it does not state the format has to be PDF and I asked several times for them to point me to the regulatory requirement that says the statement has to be printed in PDF. My husband also suffers from a XXXX XXXX XXXX from XXXX and while Eagle Home Mortgage may think they are providing simple instructions, it does not work that way with his XXXX. Also, if Eagle Home Mortgage required the paystubs in a specific format, that should have been clearly stated in their agreement and not left open for interpretation. When working with people with XXXX XXXX you have to be very specific on the ask or the individual reading it does not understand. I believe they also may be in violation of the Americans with XXXX Act by not providing an agreement in clear, usable format for his XXXX. Eagle Home Mortgage is going down the process of saying we are not meeting the agreement and will take action to force us to default on our mortgage loan by requiring the balance to be paid for in full immediately. What seems to be happening at Eagle Home Mortgage is my file was selected for a quality control review. The loan processor failed to follow their internal policies with the format of paystubs and rather than taking the hit on not meeting their own requirements, they are penalizing my husband and I for their mistake.
09/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92503
Web
We were in the process of purchasing a home in XXXX, CA. We submitted an offer on XX/XX/XXXX. The listing agent required buyers to obtain cross approval with their designated lender " XXXX XXXX at Eagle Home Loan. Which we did. There was apparently multiple offers on this property. After approximately a week with no response from the listing agent, our agent received a call from the listing agent 's designated lender XXXX XXXX who indicated that if we ( buyers ) would use his company to handle our mortgage financing the listing agent would choose our offer. We told the listing agent we had full approval at our current lender ( XXXX ), however we said OK we would use their lender. Sure enough, we received a response indicating an acceptance of our offer. When it came time to remove the loan contingencies, XXXX ( Eagle Home Loan ) still did not have loan approval. He assured us he would get our loan approved. So we removed the contingency which exposed our earnest money deposit. In the meantime he had us jump through a bunch of hoops that cost time and approximately $ XXXX. When it came time to close escrow, he still did not have loan approval. We ended up paying a {$100.00} per diem to the seller to extend the escrow closing date. Two days before were supposed to close escrow on the extended closing date, XXXX said he could not do our loan. At that time we switched back to ( XXXX ) our original mortgage company onXX/XX/XXXX. XXXX was able to get the loan approval and funded in 17 days. Our complaint boils down to two issues : 1. Eagle Home mortgage mislead us and it cost us needlessly {$2900.00} ( per diem ). 2. When we advised XXXX XXXX at Eagle Home mortgage, that we switched lenders, he sent an email to the listing agent stating ( XXXX ) our lender could not approve our mortgage in an apparent attempt to sabotage our escrow. Which could have jeopardized the purchase of our home and cost us our earnest money deposit. We would like the lender ( Eagle Home Loan ) to refund the {$2900.00} Per diem we needlessly paid. And we think people should know about the dishonest practice of this lender. Post script : Our original lender was indeed able to complete our mortgage approval and we closed escrow.
01/01/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AZ
  • 85021
Web
Fri, XX/XX/XXXX, XXXX XXXX Received " Closing disclosure '' from Eagle home Mortage where " Cash to Close '' amount was displayed as {$31000.00} XX/XX/XXXX was the title signing appointment at XXXX XXXX at Title company office Wed, XX/XX/XXXX, XXXX XXXX Received another email from Title company manager with wire instruction and final signing statement where the " Cash to Close '' amount had been changed to {$32000.00}. I did check with Eagle home mortgage/Title company and Title company and below is the response I did receive. " difference that youre seeing between this CD ( issued XX/XX/XXXX? ) and the Final one, issued today, is the Seller credit. The seller credit on the CD issued on XX/XX/XXXX, was {$5200.00}, but this was {$880.00} too high. Per your contract, the Seller will not pay for any recurring closing costs, which is where the {$880.00} is going to. The seller credit was reduced down to {$4300.00}. The amount to close of {$32000.00} is correct, although {$880.00} higher than the CD you saw on XX/XX/XXXX. '' With XXXX XXXX this is the response I have received You have 2 options as of now Option 1 : Go as per your schedule signing date and signed the title and pay the " Cash to close ' amount as {$32000.00} and then everything will go as planned ( wiring the funds before XX/XX/XXXX, second walk-over on XX/XX/XXXX XXXX XXXX and key released by XXXX XXXX on XX/XX/XXXX ) Option 2 : Send me an email that you are backing out and I will send the cancellation docs and the contract will be canceled and builder will keep the Earnest money because you are the one backing out from this contract. They ( Eagle Home Mortgage ) did not change the amount as per the " closing disclosure of XX/XX/XXXX '' which I and my wife had signed electronically. Finally, I had to reschedule my appointment for XX/XX/XXXX at XXXX XXXX for title signing and there I was asked to sign the new " closing disclosure '' with the higher amount. ( which was sent to me on XX/XX/XXXX ) I had wired the funds on XX/XX/XXXX evening and on XX/XX/XXXX I did receive the house key.
07/06/2017 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 28278
Web
On XX/XX/XXXX we started our loan process with the processor and underwriter through XXXX XXXX XXXX. The processor contacted us requesting documentation for the first initial credit approval. After reviewing the documented requested by the underwriter. We noticed that he or she was requesting documentation that had nothing to do with the purchase of the property. We tired to review it with the processor, explaining that they should be going by the XXXX declaration questions asking if there were any judgement against us and the answer by the processor was no, there were no judgements against us. They asked for a divorce degree from my husbands previous marriage, that asked for a last from HR for me stating that I went on XXXX XXXX and also proof that they house that I sold back in XX/XX/XXXX was not a short sale or foreclosure. When I spoke with the processor over the phone she told me that when they pulled the reports that the divorce degree did n't show any judgements and that the house did not show as a short sale or foreclosure but they still requested a settlement document or HUD showing proof of this. Then after I questioned the sale of the home in XX/XX/XXXX the processor then proceeded to ask why I resold the house in XX/XX/XXXX, which I had already sold in XX/XX/XXXX. On top of that they have requested all petitions that were included in the bankruptcy, which was only filed by my husband before we were even married, because they wanted proof that the house which was solely in my name was not in my husbands name and on that bankruptcy. We fill that that are over conditioning the whole process. We are filling that they are discriminating against us because my husband is XXXX. My husband works in the mortgage industry and he consulted an FHA underwriter to make sure if what they were asking was normal. The answer by that underwriter was NO, it was not normal and they have no business to ask you for your divorce degree and or a settlement for a property that was not my husbands. Especially because they did n't find a any judgment or leans against us.
03/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30040
Web
I purchased a new construction home and utilized the builder 's preferred lender XXXX XXXX XXXX. The day before closing, I questioned the amount being escrowed for taxes as well as the amount due at closing for prepaid taxes. The company loan officer revised the estimate of annual taxes and the monthly amount escrowed based on the calculation provided by the builder 's closing attorney for new construction in XXXX County, Georgia. This revision resulted in a {$550.00} decrease in the estimated annual taxes and lowered the monthly payment by {$46.00}. However, 7 months of prepaid taxes were required at closing. On the CFPB website, it states that " Before your loan closes, the lender will estimate the total annual expenses that need to be paid from the escrow account. You can be required to pay a part of the estimated annual total in advance, but no more than a maximum of one-sixth of the total ( this gives you a two-month cushion ). On top of the cushion, every month, your servicer can require you to pay one-twelfth of the total annual escrow payments the servicer reasonably anticipates paying out of the escrow account. I escrow my taxes and insurance. I paid a full year of my homeowner 's insurance at closing and 7 months prepaid taxes. My insurance is {$570.00} annually. My taxes are {$4100.00}. The amount escrowed each month is {$390.00} or {$4700.00} annually which is the total of my taxes and insurance. The law limits lender 's to receiving no more than 1/6 or 2 months of a cushion for escrowed expenses. I paid an entire year of my homeowner 's insurance in advance and the lender collected 7 months of prepaid taxes at closing. The lender received a 12 month cushion for my insurance and a 7 month cushion for my taxes. The loan closed XX/XX/XXXX and taxes are not paid until XX/XX/XXXX. I have requested of the lender to return 5 months of my prepaid taxes, but they would not and stated that " this is how we closed all the loans with this builder ''.
08/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 32962
Web
The loan approval process through Eagle Home Mortgage , LLC an affiliate of XXXX XXXX has been nothing short of a nightmare. The loan was issued with a cosigner. The amount of information that was being requested by the " underwriting '' process was above and beyond what was actually needed. The amount of information that was submitted to multiple loan officers with this company that was lost, not uploaded to underwriting, or requested in so many different forms that it has prolonged the actual loan approval for a closing that was dated XX/XX/18. The dates for closing have been changed so many times, up to the last issue we've encountered. We were set to close tomorrow XX/XX/18 and never sent a corrected closing disclosure until XXXX XXXX the evening before. ( XX/XX/18 ). Upon review it was noted that the insurance company/premium was incorrect. Looking back in emails the updated information was sent to loan officers on XX/XX/18 and XX/XX/18 that the insurance company had tried several times to contact with no success. Why on the eve before closing, in a closing disclose we are required to have 3 days before, is the insurance information not corrected when myself sent it to them ... this is the question we all have! Now due to their incompetence we yet again have another issue with the dated closing being not adhered to. The required by law closing disclosure has yet to be received at XXXX XXXX the evening before we are set to close. We have received NO final corrected closing docs, NO title company info, NO downpayment final number, and the loan officers are no longer taking our phone calls. Total incomplete and better yet I feel that my private information is being used against the final approval of this loan/mortgage. The last contact we've had with the loan officer led to a insult due to a job vacancy in the middle of this loan process and was handled in the most unprofessional manor.
08/07/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 333XX
Web
The sales person at XXXX XXXX, told me that XXXX affiliated mortgage company, Eagle Homes would match any interest rates of other mortgage companies. I decided to purchase this home based on the fact that I would receive {$20000.00} in closing costs and upgrades if I went through Eagle Home and they would provide fair interest rates, comparable to other lenders. I was hesitant knowing they are affiliated companies because I was unsure they'd provide a fair rate. The sales person explicitly told me that they would match any other lender. With that as my understanding, I signed the purchase agreement. At this point, with two weeks out, with the average national interest rate at 3.7 %, Eagle Homes attempted to offer me 4.25 %. I have good credit and 20 % down. I went to XXXX XXXX they offered 3.6 %. XXXX said they would take away my builder incentives if I didn't go with Eagle Homes. However, Eagle Homes is clearly trying to take advantage of there customers. I asked Eagle Homes to provide a reason as to why the interest rate is so much higher than there competitors with no response. I gave them a chance to match and they only went down to 3.99 %. Again, higher than the national average and not near XXXX, forcing me to go with Eagle Homes or lose the incentives. I have no problem using XXXX lender but they are clearly steering me to a lender with unfair rates and requiring me to use there lender to buy a house I would not have chosen to afford without those incentives I had before I signed the contract. XXXX and Eagle Homes have done little to nothing resolve the issue at hand. It looks like Eagle Homes and XXXX are forcing me to use a lender or lose $ XXXX in incentives while trying to make back the $ XXXX by charging me high and unfair interest rates.
10/23/2015 Yes
  • Mortgage
  • VA mortgage
  • Credit decision / Underwriting
  • CA
  • 92688
Web Servicemember
Our mortgage lender qualified us for a 5/1 ARM VA Jumbo 100 % financing loan at 3.125 % interest for {$590000.00}. On XXXX/XXXX/2015 we opened up escrow on a home. 12 days before our close date ( XXXX/XXXX/15 ) our mortgage lender contacted us via telephone to inform us that we have been approved for our loan ; however not the initial 5/1 ARM VA Jumbo loan- unless we were to put 25 % down of the difference from {$410000.00} and our purchase price. Our lender stated that we are able to receive a fix rate 30 year mortgage at the interest rate of 3.875 % without any lender credit or an interest rate of 4.125 % with a {$3500.00} credit. The reason the 5/1 ARM loan was denied after the underwriting approval is because of some kind of " overlay '' that the underwriter " missed ''. The reason for this " overlay '' is not associated with anything questionable in our finances, credit score, debt to income ratio or anything else on our end. I have contacted other lenders which all have informed me that our lender should have known this before we went into escrow. I feel that our lender used a bait and switch tactic to get us this far into the escrow process thinking that we would just go with a higher interest. The change in the interest rate would increase our monthly mortgage by at least {$400.00} a month. I have asked if there is any way our lender could work out the current issue with us, but they gave no other options. One day after the previously mentioned complaint, we received a conditional loan approval for the product 5/1 ARM VA Jumbo 100 % financing at 3.125 % interest directly from the loan processor of the loan company in question. However, our loan officer still denies that we were ever approved for such loan terms.
07/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 34787
Web
We recently used Universal American Mortgage Company ( UAMC ) that is owned by the builder XXXX. It was overall a poor experience, however we had XXXX issues that were concerning and unethical. The first issue was misrepresentation by the loan officer XXXX XXXX. When she pulled our credit for the loan she told us that my credit score had gone down and we would have a higher interest rate and MIP. This was incorrect - no credit score had gone down, XXXX of the credit reporting bureaus was not reporting and they would have to use a lower score. This resulted in a significantly higher monthly payment than previously estimated. The second issue was with the loan processor - XXXX XXXX, who is used by UAMC to process their loan appliactions. They required my husband to call the credit card company and required him to disclose his full credit card number and the answers to the security questions with the loan processor on the phone. If he did not disclose this information then they threatened to deny our loan. The final issue was that UAMCXXXX pulled my husband 's credit without authorization. When the issue was resolved with my credit regarding the credit bureau that was not reporting a credit score, it was agreed with the loan officer 's supervisor XXXX XXXX that they would pull my credit score. It was very clear that only my credit would be pulled and not my husband 's. UAMCXXXX pulled both my credit and my husband 's credit. When we found out that his credit had been pulled by XXXX XXXX we contacted UAMC immediately and they would do nothing to resolve the issue. My husband attempted to dispute the unauthorized credit pull by XXXX XXXX, but they would not remove the unauthorized credit pull from his credit report.
05/16/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • XXXXX
Web Older American
In XXXX of XXXX, my wife and I contracted to buy a house in XXXX XXXX in XXXX Virginia from XXXX homes. The address is XXXXXXXX, XXXX, VA XXXX. As part of the loan process with Eagle Mortgage, a subsidiary of XXXX XXXX, an appraisal was required. The purchase price of the house was {$370000.00}. The appraisal valued the home at {$460000.00}, an {$85000.00} increase in value of the purchase price. Instant equity, we were told. Less than a year later, we were looking at potentially selling the property only to be told by several real estate agents that the best we could hope for was a sale price of {$350000.00} based on current real estate data. Not only a loss of our instant equity but a reduction in value of {$25000.00}. Something is wrong with his scenario. There has been no recession and the fact of the matter is the home had an inflated value solely for the purpose of securing a mortgage. When I reviewed the appraisal form, I could not find any realistic justification for the original appraisal. As an over XXXX year old lifetime resident of the Commonwealth of Virginia, I feel there is some level of fraud involved in this situation. Fraud against anyone is unjustifiable and fraud against seniors is indefensible. Remember the mortgage crisis of 2008? Overvalued appraisals were one of the leading causes. Are the appraisals being fraudulently overvalued? Is Eagle Mortgage, which hired the appraiser complicit in these transactions? I would respectfully ask that this situation be investigated, as this type of financial manipulation is wrong and potentially illegal. I can be contacted at XXX XXX-XXXX Thank you,
03/19/2017 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • FL
  • 33177
Web Servicemember
XXXX and XXXX were in the process of buying a property in XXXX, Florida. The process started around the beginning of XX/XX/XXXX and lasted until XX/XX/XXXX. The mortgage company was Universal American Mortgage Company ( UAMC ), and the loan officer that handled the loan was XXXX. The entire process lasted around 4 months. It lasted so long that we needed to provided the same information ( updated ) over, and over again. XXXX was XXXX, she was put on XXXX around XX/XX/XXXX. She had a XXXX on XX/XX/XXXX and was put on bed rest as well, she was XXXX weeks XXXX. Her XXXX was going to last until the XXXX which was going to be around XX/XX/XXXX. Because of her XXXX on XX/XX/XXXX she was put on bed rest until further noticed from her doctor. Because of the length of the approval process UAMC requested new payments information on XX/XX/XXXX. UAMC saw different numbers from the ones they saw around XX/XX/XXXX. XXXX and XXXX informed UAMC ( XXXX ) that XXXX was XXXX, that she was put on XXXX by her employee, and that she had a XXXX on XX/XX/XXXX. UAMC told us that they were going to disapproved the loan because of XXXX being on XXXX, best rest, and because of that reason she was going to make less money. UAMC told us the only way they will approved the mortgage loan was only if XXXX returned to work, provide proof of she being back to work, and also provide proof of her new payment information. XXXX did n't have other option than cut her bed rest and return to work by the end of XX/XX/XXXX. XX/XX/XXXX was forced to returned to work under pain medicine in order to get the loan approval by UAMC.
06/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VA
  • 22079
Web
XXXX XXXX in XXXX Florida, entrapped us as buyers of new construction to utilize their mortgage company ( UAMC ) to finance the second home purchase in XXXX , Florida. We were offered that they would pay our closing costs, as long we used their lender. Their lender cam back to us with a very high interest rate and inflated fees to close on the home. We obtained a Loan Estimate from another lender with considerable lower interest rate and lower monthly costs. When we approached XXXX with matching or coming close to the other lenders pricing, we were told they are unable to. We asked to include closing costs and they were unable to, we asked for them to refund our good faith money and they refused, saying that we agreed to use their lender. This is a case of steering where they steered us to use their lender and then inflated costs and added points to the loan amount in order for us to use their lender. Cost of Home {$320000.00} Amount of good faith money - {$16000.00} Interest rate offered by UAMC/ XXXX 4.0 % with XXXX discount points. Monthly mortgage of $ XXXX per month Interest rate offered by our lender 3.87 % with XXXX points. Monthly mortgage of $ XXXX per month. All of these events occurred in XXXX XXXX We notified XXXX UAMC to return our good faith money on XXXX / XXXX / XXXX and they refused and threatened to keep it, if we do n't move forward with the purchase of the home.
02/01/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • TX
  • XXXXX
Web
Hi, As part of the purchase process with my new construction home - the builder XXXX require you to have a credit check with their lender, Eagle Home Mortgage in XX/XX/XXXX. The house is still under construction and is not scheduled to be complete until XX/XX/XXXX. I have not decided which lender I am expecting to use and was planning on shopping for rates at a date closer to closing. This morning at XXXX I received an email from XXXX XXXX a Loan officer at XXXX XXXX. " XXXX XXXX, Your credit report is expired and invalid. Credit reports are good for 120 days. This is notification that our Processing Department is updating your credit report for your XX/XX/XXXX closing with XXXX. XXXX XXXX Senior Loan Officer NMLS # XXXX '' I responded at XXXX as below. " XXXX please do not pull my credit report. I do not give you permission at this point. Thanks, XXXX XXXX '' I then received this response " Greetings, I called immediately to halt this action but the report had already been pulled by processing. Your credit scores are still very good and this will have no negative affect on your loan approval here or at any other lender. My apologies this was not run by you first. XXXX XXXX Senior Loan Officer NMLS # XXXX '' I did not give this Lender permission to pull my credit report and I am extremely upset with the assumption that they assumed they could pull this. This is the reason I am filing this complaint. XXXX
09/23/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 75063
Web
On XX/XX/2019 I bought a home with XXXX XXXX at XXXX XXXX, XXXX TX XXXX. I would like to file the official complaint against XXXX XXXX and Eagle Home Mortgage for unethical business practices, as the home buying was not fair, and it was not at all transparent which resulted in mental anguish and monetary losses. I have listed my complaint in the details below : XXXX is unethical in its business practices. They have the finance company Eagle Home Mortgage. The business firms focus on the pursuit of self-interest of their owners : profit maximization by violating the individual rights. Taking advantage of customer by not disclosing closing dates and process in timely manner. XXXX home moved the closing date without buyer consent and not giving enough time to choose the lender, forcing the buyer to go with the XXXX i.e. Eagle Home Mortgage. Company employees XXXX XXXX, XXXX XXXX, XXXX XXXX threatening the buyer for consequences of losing the deposit and loan denial if buyer went with another mortgage company. Non-Disclosure of information related to home loan. Resulting in a tremendous amount of stress and anxiety for buyers that resulted in Emotional distress. Eagle Home Mortgage charged higher rate of interest and closing fee and don't gave the incentive they promised which resulted in monetary losses. Non-Disclosure of information related to the PID tax during the home sale price negotiation.
11/16/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 940XX
Web Older American
I applied for a {$300000.00} mortgage for a purchase of $ XXXX primary residence, with a $ XXXX down payment. I have a credit score of XXXX, I have been on my job for 20 years with the same employer and I have earned income of {$330000.00} per year and social security income of {$2800.00} per month and rental income. I have cash reserves of more than {$1.00} XXXX after close of escrow. I have proven I have sufficient earned income, credit and down payment and reserves to qualify for the mortgage. I provided all documentation to the lender immediately, tax returns, pay stubs, verification of deposit and letters of explanation. the last letter of explanation their underwriter wanted from me is to certify that I do not plan to retire. I feel this is age discrimination as I am XXXX years old and still working full time. They do not ask a younger borrower whether they plan to quit their job or to certify they will not be laid off why would they ask me to write this letter. I wrote this letter and the loan has still not been approved. The lender tells me that I had to write this letter as I am currently collecting social security. I explained that I started drawing social security two years ago and continued to work full time and collecting social security is not an indication of retirement.
04/19/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33411
Web
I am buying a new construction home with XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL ) - Per the contract we have to use their lender, Eagle Home Mortgage ( EHM ), in order to receive closing costs credit ( {$22000.00} ). EHM is up charging the interest rate by over 1 % which ultimately causes the buyer to finance their own closing costs by paying them back to the lender who is also the builder. This has not just happened to me! We have at least 2 other verified cases of this with other people with stellar credit being changed 1 % to 1.5 % higher than market rate. It is common practice for a buyer to take a higher interest rate to get a lender credit towards closing costs that they may be unable to cover BUT the contract clearly states that XXXX is covering {$22000.00} towards closing costs so WHY would a buyer need such a high interest rate if there is no lender credit? If I am one of 3 in one NEW community that this has happened to how many people has this happened to that aren't even aware! Copies of supporting documents to this claim have already been sent to various local and national news outlets.
07/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 08831
Web Older American
On XXXX XXXX, 2015 I closed on a mortgage loan from the Universal American Mortgage Co to purchase a new home. I advised the mortgage company representative that I would likely payoff the mortgage in the near future and inquired if there were any prepayment penalties or expenses. I was assured there were not any of these. When I closed on the sale of my former home on XXXX XXXX, 2015 I called the company and asked for payoff information to payoff the mortgage on XX/XX/2015.. I did not receive the requested information and after several calls submitted an email. I finally received a call advising of the following : 1. My loan had been sold to a loan servicing company to be effective XXXX XXXX, 2015. 2. I could not payoff the loan until I had submitted the XX/XX/XXXX payment to the original company. 3. On XXXX XXXX, 2015 I would then need to call the new company - The XXXX XXXX XXXX to arrange for payoff. This decision or possibility was never disclosed during the loan process and will require me to pay over an extra month of interest.
07/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 33033
Web
During mortgage application period with Universal American Mortgage Company ( UAMC ), i constantly instructed my loan officer to lock in my interest rate. he always refused, had an excuse on why he could not lock it. at one point even said he could not lock it because the market was so bad it was shut down. eventually time passed and interest rate rose. 2 weeks from closing or less he eventually locked me in at XXXX i should have been locked in at XXXX a month before that considering my credit score is XXXX additionally original documents showed origination fee of {$6000.00} total. at closing time it was changed to {$4000.00} origination fee and {$2000.00} point to reduce interest rate. i understand the totals did not change but the manipulative, financial engineering was dissatisfying and should be investigated. i was never told i would be paying for points and did not have a reason to pay to reduce points. considering the importance of purchasing the house and time restraints i still signed the documents and closed on the house.
04/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • WA
  • 98110
Web
Re : my loan and mortgage payoff. It has been over 5 months (! ) since my loan was paid in full. Yet I have not had one word from UAMC re my payment. More importantly a RELEASE REQUEST from UAMC ( releasing the mortgage lien from the title ) has not been sent either to me or to the title company. This delay in sending the release request within a reasonable time of final payoff is ridiculous to say the least. My only clue as to the final payment was simply that it was recorded on the UAMC website as loan closed. Requests have been answered with " we are backed up ''. Actual personnel has otherwise been difficult if not impossible to contact re any problems. This is a company where no one seems to be able to answer any questions and/or it is simply pass the buck time. I should have realized this when we were n't even able to figure out where to wire the final funds. My bank had to spend half an hour to try to track down the information ... with a final answer from the VP Treasurer.
07/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 75034
Web
I was told my eagle home mortgage on XXXX that I am conditionally approved for a loan to purchase a new XXXX XXXX. I provided all the conditions they needed and thought everything was good to go. Then on XXXX which is 3 days before closing they told me I am now not approved because I have not been with my current job for 6 months. This is information they already had since day 1. They have wasted my time when I could have gone with another lender to begin with. Now I wont be able to close on my home and potentially lose out on the house all together because of their incompetence and lack of communication. Throughout the entire process that was started with pre approval on XXXX they have not been forthcoming in communicating with me. When I would ask for an update I would get excuses as to why my loan wasnt being worked on or further along. I have been told everything from management issues to was on vacation. I feel like they have caused me unnecessary stress and wasted my time.
11/30/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32757
Web
Universal American Mortgage Company , LLC ( UAMC ), committed multiple violations of CFPB and Federal Regulations during my evaluation for Loss Mitigation Workout options. The application contained inaccurate financial information, which differed from the evidence submitted and was not discovered or properly reviewed. There was a violation of dual-tracking as well. After being denied for Loss Mitigation Workout, I appealed the decision within the allotted time ( 30 days ). While reconsidering loss mitigation options following the acceptance of my appeal, UAMC 's lawyers submitted a Motion for Judicial Sale of Property. The excuse I received from UAMC 's Foreclosure Department was a lack of communication between their department and the Loss Mitigation Department. Their lack of communication resulted in my appeal being denied on XX/XX/XXXX, and a sale date of XX/XX/XXXX. Now I have 6 days until the sale date and UAMC is refusing to rectify the situation.
09/06/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30096
Web
I applied for a home loan with Eagle Mortgage, a subsidiary of XXXX XXXX. I signed the XXXX sales documents and applied for the loan using Eagles secure portal. Five days after providing info on two bank accounts along with my personal information, both accounts were breached and a fraudulent check written on one account. The fake check had a signature that was designed to look like the signature I made on the earnest money check to XXXX. In particular, someone used my personal information to access XXXX XXXX telephonic banking services, then transferred money from my savings account to the checking account before writing a fraudulent {$3900.00} check. I had given Eagle a bank statement showing transfers between the two accounts. Eagle conducted an investigation and concluded they did nothing wrong. However, Eagle was the first entity or person that I ever shared information regarding the savings account in over 10 years.
09/24/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • VA
  • 221XX
Web
I purchased a home from XXXX in 2006, and Universal American Mortgage XXXX handled the mortgage. I recently became aware that the second mortgage principle balance was not being reduced much, and that the mortgage was structured as a " balloon ''. The second mortgage is a 15 year loan, so I thought that after 9 years worth of payments ( 60 % thru the loan period ) that my outstanding balance would be approximately 40 % of the original loan amount XXXX {$72000.00} XXXX. Unfortunately, my balance is $ XXXX XXXX 93 % of original loan amount ). We were able to refinance the primary mortgage under HARP after the loan was foreclosure-bound due to the annual rate escalations. My wife and I feel we have been taken advantage of ( robbed XXXX by Universal. I did n't realize that 14 years of payments would total $ XXXX ; only to still owe an additional $ XXXX XXXX $ XXXX total ) on a loan amount of {$72000.00}. Is this fraud?
09/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MN
  • 55446
Web
I was approved by Universal American Mortgage Company ( UAMC ) for a jumbo mortgage at 4 %. I was provided a cash to close summary and a good faith estimate. Without notice and just 23 days prior to closing I was told that my rate was 4.5 % yet rates had not changed in the marketplace. Facing being homeless, I locked in at this rate and was provided a new cash to close summary and good faith estimate to cover UAMC 's tracks. I was told the reason for the change was due to a drop in my credit score and some reference to a non-existent business loss. While there was a drop in my credit score from XXXX to XXXX, the XXXX still exceeded to requirements of the loan when I first applied. There was no loss in my business which the IRS can attest to based on the taxes paid to them on profits as an XXXX XXXX UAMC 's bait and switch tactic will cost me over {$38000.00} over the life of the loan. They are crooks.
02/13/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WI
  • 54956
Web
Unfair and immoral business practices where the consumer is being taken advantage. Facts : XXXX XXXX a residential building contractor is the Parent Company of Eagle Home Mortgage LLC. XXXX offers buyers unrealistic closing cost credits to steer buyers into using their financing. The unrealistic closing cost credit is rarely used up. Example : XXXX XXXX had a purchase contract with a {$10000.00} seller concession on a {$230000.00} Home. She was not aware of the max 3 % seller concessions for conventional loans and was very upset they lost nearly {$3000.00} at the closing table. Closing cost credits are not offered to buyers unless they use Eagle Home Mortgage. ( This is in writing ). Eagle Home Mortgage plays along with the closing cost credit by disclosing the full credit on a buyers LE & CD. They do not adjust the correct credit until the day of closing, leaving the buyer upset and confused.
12/03/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33467
Web
We have recently refinanced our home through eagle home mortgage. We used them when we first bought our home in XX/XX/2018 and our mortgage was transferred to a company called XXXX XXXX XXXX. Eagle home mortgage let us know that since it was tax season that our taxes would not get taken out of our escrow account but we would have to pay this up front which would require us to pay out of pocket over {$8000.00} but in doing so we would receive our total escrow balance which was around {$5500.00}. We made this very clear with eagle home mortgage since this was a lot of money we would have to pay out of pocket that we would need back. They reassured us that it would be fine and we would receive the {$5500.00}. We finally got the check from XXXX XXXX XXXX today for a total of {$1200.00}. I have reached out to Eagle home mortgage today by email as well as XXXX XXXX XXXX and awaiting their reply.
01/15/2019 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • UT
  • 84020
Web
I was forced to start an application with Eagle Home Mortgage by my builder. I did not want to use them, told them I wsnt going to use them but they said i had to or they wouldnt sell me the home. Builder is : XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Utah XXXX Their lender pulled my FHA Case number and now refuse to release the case number to the lender I was always going to use, XXXX XXXX XXXX XXXX XXXX. the lender refusing to send or release my FHA case number is : Eagle Home Mortgage , LLC Phone # : XXXX Broker Participation? X Yes No XXXX agent : Agent/Company : XXXX XXXX / XXXX XXXX XXXX - Utah Street Address : XXXX XXXX XXXX XXXX XXXX XXXX City, State Zip : XXXX XXXX, UT XXXX Phone : XXXX They are holding my loan and home purchase hostage by refusing to transfer my FHA CASE number that I never wanted them to pull in the first place
01/17/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 109XX
Web
I was asked by eagle home mortgage/ XXXX XXXX XXXX , to log on a third party website. This website would automatically log on to my XXXX XXXX account in order for them to Monitor my statement. No only does this leave my account open to security breaches but it is an intrusion of privacy. Second eagle home mortgage requested documents from me that were not in my name. They requested a drivers license and or a deed of a family member. When I was unable to provide documents that are not in my name. I was not given a mortgage and never given a denial letter. This would ensure I would not be able to get my down payment back from the related home builder. This mortgage and home builder are related companies and the mortgage co is with holding the letter to be fit the sister builder ( XXXX XXXX XXXX )
09/28/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33781
Web
I received the final closing disclosure with a huge variance in the escrow account. On XX/XX/XXXX the escrow account is {$1000.00} On XX/XX/XXXX the escrow account is {$3300.00} ( This is the final closing disclosure before the closing date ). Due to the construction delay of the house I purchase, my closing date has been changed at least 3 times. Now when the house in almost done, with the fact that the XXXX company urges me to close as soon as possible while there is a huge difference in my monthly payment and escrow account, I do not feel comfortable to close this house ; especially when they threatened me that I have to pay for the penalties. I completely feel disrespected and deceived by XXXX the home builder, Eagle Home Mortgage, and XXXX mortgage closing company.
11/18/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • XXXXX
Web Servicemember
When shopping for a brand new home in XXXX XXXX, XXXX XXXX, Florida - all the Builders steer all mortgage loans to their own Lender and I have been using someone else. Unfortunately if I do not want to use their Lender I have to forfeit a {$7500.00} credit back to me towards about {$10000.00} worth of junk fee 's the Builder is charging me - just to make sure I use their Lender. I went to XXXX and XXXX, XXXX, XXXX, XXXX and all the builders there are doing it! I thought steering was illegal? I am being forced to use the Builders Lender no matter what Builder I choose - they are all doing it!
12/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33321
Web Older American
For several months, bills from Universal American Mortgage Co., LLC have been delivered to the attention of the deceased prior owner of a condo I purchased in foreclosure from XXXX XXXX in XXXX 2015. Today XXXX addressed to me arrived, claiming I owed a balance of {$7100.00}. Contact with the company revealed that they had no documentation supporting their supposed " deed loan ''. My review of the closing documents failed to reveal any disclosure of such a loan. I have no intention of paying this loan and am concerned that my credit record will be affected negatively.
11/21/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32751
Web
Applying with XXXX XXXX to buy in XXXX XXXX, they referred to Eagle Home Mortgage. They are requiring that the loan must go thru Eagle Home Mortgage or you can not buy a home in their community. They will not sign the addendum allowing you to use your own lender. Neither Eagle Home Mortgage nor XXXX XXXX are paying any of the closing costs and are not providing any lender/builder credits on this transaction. Eagle Home Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX
06/13/2019 Yes
  • Mortgage
  • VA mortgage
  • Incorrect information on your report
  • Account status incorrect
  • TX
  • 761XX
Web Servicemember
From XX/XX/XXXX to XX/XX/XXXX the mortgage company is showing my payments as 90+ past due on my credit report with XXXX, XXXX, XXXX. I have not been 90+ past due and have made all of my payments on time for the time period of XX/XX/XXXX to XX/XX/XXXX. We are in the process of buying a home and these late payments they are showing is preventing us from being approved.
11/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • FL
  • 320XX
Web
I applied for a mortgage thru XXXX, affiliate of XXXX to purchase a XXXX home, I submitted a {$10000.00} deposit to XXXX. The loan was not approved due to the sale of my current home not going thru and I have since been denied the return of my {$10000.00} deposit from XXXX. See communication from XXXX, XXXX, XXXX # XXXX Phone # XXXX
12/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 605XX
Web
EAGLE MORTGAGE IS VIOLATING THE LAY BY PAYING COUNTY LINE PROPERTYS FOR MORTGAGE BUSINESS IN XXXX. THEY HAVE BEEN VIOLATING CFRPB RULES XXXX NMLS # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX
05/23/2017 Yes
  • Mortgage
  • FHA mortgage
  • Incorrect information on your report
  • Account information incorrect
  • UT
  • 847XX
Web
Universal American Mortg age is reporting Foreclosure on my credit report and it was never a foreclosure.
12/23/2019 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • 32824
Web
11/26/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 77382
Referral
11/08/2019 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33626
Postal mail Older American
08/24/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 34986
Web
08/19/2019 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • FL
  • 33130
Web Servicemember
06/04/2019 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • WA
  • 98383
Web Servicemember
04/18/2019 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • UT
  • 84790
Web Servicemember
04/17/2019 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • CO
  • XXXXX
Web
02/27/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89032
Referral
02/26/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NV
  • 89032
Web
02/24/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 77469
Web
01/29/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32256
Web
09/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30040
Web
05/30/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • OR
  • 97211
Phone
05/01/2018 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 20772
Web
04/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80134
Web
04/05/2018 Yes
  • Mortgage
  • VA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30041
Web Older American, Servicemember
09/28/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
Postal mail
06/15/2017 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • MD
  • 21128
Web Servicemember
05/30/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • SC
  • 29707
Web
05/17/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • MN
  • 55345
Referral
04/25/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • SC
  • 29707
Web
03/18/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CA
  • 91364
Web
03/08/2017 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • FL
  • 34655
Web
01/02/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • NV
  • 89179
Web
12/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 34669
Web
12/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 20874
Web
11/25/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89113
Fax
10/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 77382
Web
09/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77406
Web
09/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 91786
Web Older American
09/15/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • DE
  • 19702
Web
07/19/2016 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • CO
  • 80911
Web
06/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 33455
Web
06/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89113
Referral
05/24/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 77382
Referral
05/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • MD
  • 21078
Web Older American
05/04/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 77382
Referral
11/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92128
Web
06/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • WA
  • 98116
Web
03/28/2015 No
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 78258
Web
03/27/2015 No
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33570
Postal mail
12/04/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 75039
Web Older American
11/17/2014 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • FL
  • 32257
Web Servicemember
10/20/2014 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • CA
  • 90640
Web
08/12/2014 Yes
  • Mortgage
  • VA mortgage
  • Credit decision / Underwriting
  • NV
  • 89147
Web
08/08/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97030
Web Older American
07/30/2014 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95829
Web
07/02/2014 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 33024
Phone
05/19/2014 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • FL
  • 33760
Web
04/28/2014 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • CO
  • 80110
Phone
03/15/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98146
Fax
03/05/2014 Yes
  • Mortgage
  • VA mortgage
  • Credit decision / Underwriting
  • NC
  • 28269
Web
02/11/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • WA
  • 98201
Web
01/06/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 92591
Web
10/03/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32716
Referral
06/27/2013 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • NV
  • 89002
Web Servicemember
06/19/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92704
Referral
05/16/2013 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • FL
  • 33578
Web
05/01/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NC
  • 27713
Web
02/04/2013 Yes
  • Mortgage
  • Other mortgage
  • Other
  • FL
  • 34711
Referral
01/08/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • FL
  • 33185
Referral
11/26/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • TX
  • 77064
Web
11/09/2012 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • CO
  • 80018
Web
09/01/2012 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • CA
  • 93726
Web
07/11/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • FL
  • 33064
Web
05/24/2012 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • OR
  • 97027
Web