Eagle Creek Mortgage, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/17/2017 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • VA
  • 22309
Web
XXXX XXXX XXXX ( XXXX # XXXX ) from Eagle Creek Mortgage provided an refi-estimate that his company will provide a credit for the outstanding balance of the point amount that the financial institution ( XXXX XXXX ) is charging me. However, XXXX XXXX will not include this credit in the loan estimate ( LE ) because he claims that the LE does n't allow a space to provide the credit. See exact communication from XXXX email " XXXX XXXX & lt ; XXXX XXXX XXXX & gt ; XXXX XXXX ( XXXX days ago ) to me The reason is simply that we can not put anything on the FEDERAL LOAN documents unless the document allows for a space to do that & since the LE is a Federal document we can not alter the document..

XXXX XXXX XXXX XXXX # XXXX ) '' I asked for XXXX XXXX to document this credit either in the LE or provide a promissory note that he will honor this credit. XXXX XXXX only provided a refund letter unsigned but he would n't include this credit in the loan estimate or provide a promissory note. After my repeated requests for either of those changes, he closed my file with XXXX XXXX This was a complete waste of time especially since I have a XXXX day window to get refinance because of my divorce terms.