| 10/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I began working with E Mortgage Management on XX/XX/XXXX for a mortgage. There were many delays ( the first one due to the seller, all others due to EMM 's errors, delays ). I locked in a rate with XXXX XXXX, VP of Retail Sales, in early XX/XX/XXXX. Apparently, EMM applied at least 4 rate lock extensions without ever consulting with me. I was never told about the extension, I was never told about the fee, and we did not come to an agreement about the date the extension would end. I found out about the rate lock extensions twice : XX/XX/XXXX & XX/XX/XXXX, when they sent disclosure statements. Obviously, the XX/XX/XXXX closing didn't take place ; due to EMM errors and delays. On XX/XX/XXXX, I received a change of circumstance document that stated " Rate extended. Lender credit changed from {$990.00} to {$0.00}, and an origination fee of {$990.00} appeared ; Points changed from {$0.00} to {$430.00}. '' I received those documents at XXXX XXXX on a Friday and was unable to view and sign the documents immediately because I was driving. They " rushed '' to get me the disclosure documents because we were supposed to close the following Tuesday. EMM 's delays had put me at risk of losing this home, so I was under duress to sign that day. Obviously, that Tuesday 's closing didn't take place, and after many more delays, I received another disclosure doc on XX/XX/XXXX for a XX/XX/XXXX closing. Again, under the gun to get this mortgage closed so I didn't lose the house and my deposit. I again reached out to XXXX about the fees and his response on XX/XX/XXXX at XXXX XXXX was this : " I have an email into my lock desk. You are reading my mind. I am hoping I can get this worked out today so I can have a portion of the lock extension fees refunded post-closing. I may need your help to make this happen. I will call you in a few minutes. '' He suggested I send an email complaint to him about the rate lock extension fees, which I did on XX/XX/XXXX. I never heard from him again. I reached out to EMM 's President & COO XXXX XXXX on approximately XX/XX/XXXX to try to resolve the issue and get a refund of the {$2100.00} total. His assistant arranged a call for XX/XX/XXXX. We discussed the rate lock extensions, the surprise they were to me, the fact that I was never informed of the fees, the fact that I had been watching rates during my mortgage process and may not have agreed to them in the first place, and he assured me he would look into things further on the EMM side and get back with me Monday XX/XX/XXXX. As of today, I have not heard from him. I am hoping you can resolve this and have my {$2100.00} refunded to me. From your website tips : " If you decide to get a rate lock, you should make sure your rate lock agreement is long enough to cover the time until you close on your loan. If you are concerned that your rate lock period might be too short, ask your lender about switching to a longer rate-lock period now. '' and " Your Loan Estimate will state whether or not your rate is locked but it will not provide you with information about how much it would cost to extend the rate lock, how much you are paying for the specific rate lock time frame, or whether you could pay more or less for a different time frame. You should ask about those details. '' Because these 4 rate lock extensions were not discussed or disclosed to me prior to them taking place, I was not able to either inquire about the length of the extensions or the cost for them. EMM 's practices were not consistent with their " customer for life '' motto or their service I can count on promise. This was not my first rodeo. It was my third mortgage, so I know what to expect and what's just bad practices and company mistakes. So much more went into this horrific experience, but the bottom line is they did not handle these lock extensions appropriately, legally, and in good faith. And I'm the one paying for it.
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| 06/06/2023 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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During the summer of 2021, my now ex husband and I were finalizing the terms of our divorce. In doing so, we decided to refinance our marital home to lower the monthly payment to make it possible for me to afford it for my children and me on my fixed income. For this refinance we worked with EMM Loans. During the process, we worked with XXXX XXXX to determine best options to lower the monthly payment from the existing ~ {$5100.00} per month on a XXXX fixed mortgage at 4.15 % with XXXX remaining. As the outstanding principle would be in jumbo territory, XXXX advised us in order to take advantage of the low interest rates at the time to use a combination of a fixed XXXX mortgage and a variable rate HELOC set to prime lending rate minus 0.5 %.
We were concerned at the time about the potential for the HELOC interest rate to rise. In fact, we told XXXX we were extremely risk averse and did not want to finance the home with an ARM. However, XXXX informed us the HELOC was not an ARM and the HELOCs interest rate could be fixed at any time we wanted with the caveat that then we could no longer borrow against the HELOC after that point. He stated that one can fix the HELOC once the prime lending rate rises and it becomes just like another fixed mortgage. Later once rates began to rise we contacted XXXX to request the interest rate be fixed. On several occasions when the prime lending rate was below 4 %, we were advised not to do so by XXXX because the rates would likely level off or come down. Eventually, as rates continued to rise above 5 %, we contacted the senior VP EMM Loans, XXXX XXXX, to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus, EMM Loans acknowledged that they were allowing a representative to misinform and mislead clients about lending terms.
Please see the attached email correspondence which documents XXXX XXXX acknowledging the ability to fix the rate of the HELOC.
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| 10/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I received a promotional mailing from E Mortgage Management LLC ( XXXX, NMLS # XXXX ) that made extremely misleading, borderline deceptive claims about the savings I would get from rolling a credit card balance into my mortgage.
The mailing contained a table showing my projected monthly payments " Before '' and " After '' combining a credit card debt with a mortgage, in large bold font. However, in smaller, not-bold font, the " After '' payment amount was labeled " P & I Payment. '' As a result, this table compared my principal, interest, taxes, and insurance monthly total ( " Before '' ) to a new principal & interest monthly total WITHOUT taxes and insurance ( " After '' ), which would of course be lower.
Underneath the table, large bold text says " You Save {$410.00} Per Month In This Example '' and " That's {$5000.00} Per Year! '' which while technically true, is misleading because it excludes the taxes and insurance that would still be required.
This mailing was labeled XXXX on the front and labeled XXXX on the back.
Here 's other identifying info for this company from the back of the mailing : E MORTGAGE MANAGEMENT , LLC DOES BUSINESS AS " XXXX XXXX '' IN DELAWARE, NEW HAMPSHIRE, NEW JERSEY, PENNSYLVANIA, MARYLAND AND CONNECTICUT. XXXX XXXX IS A DIVISION OF E MORTGAGE MANAGEMENT , LLC. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NJ XXXX. NMLS LOC ID : XXXX.
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| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My mortgage is relatively new having been issued by XXXX XXXX XXXX and transferred servicing to EMM Loans, XXXX XXXX That location did not timely process payments and I do not know the interest wrongfully charged. Now last month the loan was transferred to EMM Loans LLC in Texas and it is a disaster. A payment was made XX/XX/XXXX via my bank online payment system. On XX/XX/2021, the payment was returned to my bank saying the loan could not be identified!. On XX/XX/2021, my back redid the loan payment and the second payment while finally acknowledged by EMM Loans has a receipt date of XX/XX/2021, and after a call to EMM Loans and a very lengthy weight I was told on XX/XX/2021, the loan would be credited the next day XX/XX/2021. That did not occur and now, I have received the attached statement dated XX/XX/2021 demanding double the mortgage payment. Please note EMM actually received payment on XX/XX/2021 and returned it! Now, who knows what is going on with the second payment EMM has and has not returned. This is beyond bad servicing it is illegal and after months of sheer XXXX with EMM and countless hours spent trying to get EMM to get its act together with my mortgage, I am having no success and EMM is getting worse. What damage will EMM do my credit?
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| 10/15/2023 |
No |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Setting up an escrow account for taxes and insurance
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Web |
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On XX/XX/2015 I was instructed by XXXX XXXX at Fortren Funding XXXX Id XXXX to issue a cashier 's check to a well known title agent. Before XXXX XXXX arrived to my home, she had contacted me earlier that day and instructed me to make the check payable to " I Abstract Title Agency '' She mentioned that she was working for '' Abstract Title Company located in XXXX New Jersey. '' When XXXX arrived at my home she presented XXXX different affidavits and had warned me that the title company had mixed up my identity with my late father 's identity. However, I noticed that XXXX had signed another 's name ( XXXX XXXX ) and was using tracing paper as well attached to a document that I partially signed ... ... ..So I then obtained a witness to watch me sign the correct affidavit stating that I was SOLELY named XXXX after my late father. Well. since then I have submitted numerous and repeated complaint amongst ALL these no good individuals where justice is now taking place and will be served on my behalf whatever it takes at this time after XXXX LONG years ... ... ... ..justice will be served
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| 02/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX is engaging in deceptive practices to stop their customers from removing PMI from their mortgages. I have well over 22 % equity in my house and they are forcing me to pay for a Broker Priced Opinion to remove the PMI.
I was sent a letter in the mail stating that I need to fill out the form, which they did not put in the envelope or call their customer care team. I called the customer care team to pay for the XXXX ( {$150.00} ) and the customer care team member tried to tell me that I can't pay for it over the phone. I read the person the letter that tells me to call them to process the payment and eventually she did.
This is my second attempt at having PMI removed from my mortgage by this company and they are using every shady practice they can think of to stop me and others like me from getting the PMI removed.
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| 08/03/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I WAS TOLD BY XXXX XXXX THAT I WOULD N'T BE CHARGED FROM MY CREDIT CARD UNTIL I SIGNED AN APPROVAL. WELL OF COURSE AS SOON AS I GAVE HIM MY CREDIT CARD, I WAS CHARGED THE NEXT BUSINESS DAY. I HAD A HOME APPRAISAL DONE, I WAS TOLD BY MY AGENT THAT I NEEDED {$150000.00} APPRAISAL TO GET THIS DONE. MY LAST XXXX APPRAISALS WERE AS FOLLOW ; XXXX {$170000.00} XXXX {$170000.00} XXXX {$160000.00}. WERE IN A SELLERS MARKET, THE BEST ITS BEEN IN XXXX YRS. AND I GET LOW BALLED BY {$54000.00}? AND THIS IS AFTER I HAD MY WHOLE BATHROOM DONE, A NEW ROOF, ETC. THEY TOOK MY MONEY AND THEY KNEW I WAS NEVER GETTING A LOAN.THEY HAVE THE MAIN OFFICE IN XXXX XXXX NJ XXXX AND AN OFFICE IN XXXX NJ, XXXX.
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| 03/27/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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My husband received a letter from Mortgage Management offering him a {$280000.00} loan against my home. He is not on the title or loan on my home. So I called the XXXX phone number but no answer. Shortly after I received a call from XXXX Alabama regarding my attempt to contact them regarding this letter. I asked how they could be offering money against my property to anyone. Also how many more letters did they send out with my property address on it. The man assured me that it was not fraud. But it sure sound like that to me. I also called XXXX to be removed from their list. - No luck there as well.
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| 11/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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the original loan offer was not what was on the closing statement. I was pressured to sign at the last hours before my previous mortgage payment was due. The facts of the new mortgage were never disclosed to me. EMORTGAGE added a point to the closing costs and manipulated the escrow to make it seem like the payments would be lower.
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| 09/09/2020 |
Yes |
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Web |
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We were charged loan amount points we never discussed or agreed upon totaling 2.546 % of the total loan, {$11000.00}
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| 12/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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| 12/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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| 12/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Phone |
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| 11/17/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Referral |
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| 10/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Phone |
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| 04/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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| 07/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account information incorrect
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Web |
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| 06/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Phone |
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| 01/25/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Referral |
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| 09/07/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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| 06/08/2017 |
Yes |
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Web |
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| 05/05/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Postal mail |
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| 03/06/2017 |
No |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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| 10/26/2016 |
No |
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- Application, originator, mortgage broker
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Referral |
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