DSW Carolina, LLC d/b/a Resource Services CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/04/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • SC
  • 29045
Web
On XX/XX/XXXX I received an alert via my credit report monitoring services. I immediately called Resource Services to inquire as to the source of this account. Unfortunately, I did not get very far. I was told I had to pay the debt or face jail time. In XX/XX/2020 I sent a letter requesting the verification of the debt. What medical practice it was from, and my explanation that all of my debts had been paid on time. I never received a reply. I was able to determine what medical provider they were referring too after doing some research via their website and the South Carolina Secretary of State website to verify Resource Services establishment dates, legitimacy, etc. If the debt they are referring to is indeed from XXXX XXXX XXXX ( again this is why consumers have the right to request validation ) I know for a fact all my balances were paid. On my last visit there I was informed they would be closing and I would need to seek a new family practitioner. So obviously the first things that come to mind are obtaining my medical records for my new doctor, updating my address so they will be able to mail said records to me, and then paying any balances due. A few weeks later all of " XXXX XXXX '' news stations reported the practice had been forced to close due to insurance fraud. Still to this day I have not been able to retrieve my medical records. My doctor has tried as will more than once with no success. I received NO LETTERS OF A BALANCE DUE. Never, not once. I NEVER received anything from Resource Services informing me of a debt. I NEVER had the opportunity to pay outstanding debt, if indeed it is accurate. This bill they are claiming I owe is less than {$100.00} dollars. This is a very small amount for me to pay, especially considering the negative impact it had on my credit score. This has caused personal damages as I was in the process of applying for my business working capital loan. This collection company has COMPLETELY disregarded the collection laws in the State of South Carolina. They have completely " stonewalled '' any attempt of communication with me and have refused to show verification that the debt was NOT paid. You may have copies of many bills and I assure you that does not mean I did not pay them. I have written correspondences with our Secretary of State XXXX XXXX and our Attorney General XXXX XXXX resulting in my filling a complaint against Resource Services via the XXXX and the South Carolina Department of Consumer Affairs. Lots of Forfeited entity Status. Just curious what legal structure are you operating under now? I also cant find you in the XXXX XXXX either.
06/04/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • SC
  • 29063
Web
On XX/XX/2021 I received a text message from XXXX stating " XXXX, Please call XXXX XXXX at XXXX. It is important. This is a no reply box. '' I received this text while I was at work. XXXX XXXX also called my wife to get in contact with me while she was work. My called him back to why he was calling and found out that he was Former SC Solicitor XXXX XXXX trying to collect a debt from me on behalf of XXXX stating that I owe {$4400.00} them. My wife told them not to contact us by calling or texting us by phone and that they can only reach us by mail. XXXX XXXX and his associates at Resource Services in XXXX, SC has still continued to call and text us through their automated systems from multiple numbers even after my wife told him to contact us by mail and he left a Voicemail on my wife 's cellphone on XX/XX/2021 urging me to call him back. On XX/XX/2021 I received a letter from Resource Services that threatens to possibly garnish my wages, issue a judgement or possibly place a lien on any personal property if I did not respond with 72 hours. I sent them a letter on XX/XX/2021 asking to prove the following : Please attach copies of following documents : 1. Agreement with your client that authorizes you to collect on this alleged debt. 2. Agreement that bears my physical signature where I promised to pay the original creditor. 3. Proof that you have the right to collect this debt in my state. 4. Proof that your company carries a bond. 5. Proof of how your company assessed the outstanding debt. 6. Complete payment history on this account, to prove that the amount that you wish to collect is accurate 7. Do you own this debt or is this debt assigned? 8. Prove the Statute of Limitations has not expired on this account. 9. Copies of all letters sent to me from you and the original creditor. 10. How much did you buy the debt for? On XX/XX/2021 I received their response and saw that they did provide me the information I asked for. They sent me a copy of the membership agreement with falsified Retail Contract that had a pixelated signature on it.
08/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • ND
  • 58267
Web
02/13/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 31404
Web