DRIVE NOW ACCEPTANCE LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/05/2018 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem while selling or giving up the vehicle
  • IL
  • 60115
Web
XXXX XXXX XXXX XXXX repossessed my vehicle on XXXX XXXX. Drive Now Acceptance did not send proper written notice about its intended public resale, according to its letter to me dated on XX/XX/XXXX ( please review attached copy of letter ). The notice did not include the required information, as it did not include the time, date and place of the sale, which I understand violated 810 ILCS 5/9-613, and 5/9-614, as it did not meet technical legal requirements in connection with the resale of the XXXX XXXX XXXX. XXXX XXXX XXXX XXXX has reported a deficiency of {$3800.00} on my XXXX Credit Report without providing me with any proof of sale information since their letter dated XX/XX/XXXX. The purpose of the notice was supposed to give me a chance to redeem the vehicle before resale and attend the Public Auction. XXXX XXXX XXXX XXXX did not give me a chance to observe every aspect of the sale to make sure the vehicle was sold for a fair price. The letter did not contain pertinent information about the notice. There was no date or sale location ; the notice was useless. XXXX XXXX XXXX XXXX did not meet commercially reasonable resale requirements The law requires that all aspects of the resale must be commercially reasonable. This means that the manner, method, time, place, and terms of the resale must all be reasonable by commonly accepted commercial practices. XXXX XXXX XXXX XXXX did not use every reasonable means or their best efforts to obtain the full value of the XXXX XXXX XXXX, since XXXX told me that they auctioned the vehicle it to themselves for {$1000.00}. XXXX told me by phone on XX/XX/XXXX that they didnt have to provide me with any information about proof of sale. The creditor is not allowed to bid upon or purchase the property. More than one bid must be solicited. A non-arms-length sale to a related entity or the originating dealer may not comply. XXXX XXXX XXXX is the President is XXXX XXXX XXXX XXXX and is also the Registered Agent on file for XXXX XXXX XXXX XXXX XXXX XXXX XXXX is also on of the principals on record ( XXXX XXXX is the other principal ). Public Sales Here, the creditor is allowed to bid upon and purchase the property. More than one bid must be obtained. It requires appropriate advertising or other publicity to attract bidders. The secured property must be available for inspection by the public before and during the sale. The sale must occur at a convenient location and be accessible to all members of the community. It should not take place in bad weather. If the notice informs the debtor that the sale is to be public, it must be a public sale. Drive Now Acceptance Did Not Meet Other Requirements : - The sale must be made to a purchaser who bids in good faith. There can be no collusion or alliances between the creditor and the purchaser. - The sale should not be held too quickly after the repossession, but it should not be delayed too long ( 60 days may be too long ). If the sale is too late, the debtor can claim that the creditor decided to keep the property, and the debtor should not be liable for a deficiency - If the creditor , Drive Now Acceptance, has access to a retail outlet, which is XXXX XXXX XXXX ( three locations in Illinois ) then the repossessed vehicle should be sold at a retail outlet to ensure a commercially reasonable sale. XXXX XXXX XXXX XXXX v. XXXX, XXXX XXXX XXXX. XXXX XXXX, ( XXXX XXXX. XXXX ). On the evening ( dusk ) of XX/XX/XXXX, I was with a friend running errands and happened to drive by XXXX XXXX XXXX in XXXX and noticed a red minivan on the lot - it was right in front facing XXXX XXXX. I asked my friend to turn around because I suspected it was my XXXX red XXXX XXXX. On XX/XX/XXXX, I saw the XXXX Red XXXX XXXX listed as a New Arrival on Superior Car Credits website. The VIN in the listing matched the one they repossessed from me. ( See attached screenshots ). The stock number of the Buyers Guide also matched the stock number in my contract documents. XXXX XXXX, a salesperson at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL stated via phone call on XX/XX/XXXX that the prices of the vehicles on their lot are between {$5900.00} and {$12000.00}. During the conversation, she also confirmed to me that they had the XXXX XXXX XXXX in their inventory but had sold the vehicle between XX/XX/XXXX and XX/XX/XXXX. ( In its letter to me, XXXXDrive Now stated that the sales price of my vehicle would be applied to my outstanding loan amount, and if the sales price exceeded my outstanding loan amount, the excess would be gifted to me. Nothing like this has occurred. ) XXXX would not provide me with any details of the sale and connected me to XXXX extension. XXXX is the General Manager at XXXX XXXX XXXX in XXXX. XXXX also refused to provide me with details of the sale and told me to call Drive Now Acceptance to get the information from someone there. I immediately called Drive Now Acceptance in XXXX XXXX and spoke to XXXX. XXXX told me that they auctioned the vehicle to themselves for {$1000.00}. XXXX told me that they didnt have to provide me with any information about proof of sale. In addition, this alleged dealership charged me ( beginning XX/XX/XXXX ) {$5.00} per payment other than cash without disclosing such surcharge to me. So, I was charged an extra {$10.00} per month on top of my regular bi-weekly payment of {$180.00}. This sleight of hand should have been disclosed in writing. This illegally operating creditor did not resell the XXXX XXXX XXXX according to law, even though it has reported a deficiency on my credit report ( see attachments ).
02/22/2018 Yes
  • Vehicle loan or lease
  • Loan
  • Credit monitoring or identity theft protection services
  • Didn't receive services that were advertised
  • IL
  • 60586
Web Servicemember
On XX/XX/XXXX I purchased a car for {$11000.00} at XXXX XXXX XXXX in XXXX, Illinois. I put down a deposit of {$2200.00}. The car had XXXX miles on it. I paid an exorbitant price for the car for the sole purpose of improving my credit rating. The salesgirl told me that my payment history would be sent to all three credit bureaus. At the time, there were many inaccuracies in my credit rating. Since then, I have never been late on a payment. I cleared up all 19 inaccuracies on my credit reports. However, the finance company is only reporting to XXXX and refuses to report my credit history to either of the other agencies. On XX/XX/XXXX I called the finance company , Drive Now Acceptance LLC. I explained the circumstances to the representative. I requested that they report my ( perfect ) credit to XXXX and XXXX. The representative refused. Additionally, since my purchase, I have been diagnosed with a XXXX XXXX and XXXX and have had to stop working. My XXXX income and an early pension ( which will go down to almost nothing in four years ) only come to $ XXXX/month. I would like to trade down for a smaller car with smaller payments. Drive Now also refused to discuss that. On XX/XX/XXXX I spoke with someone from your agency and she suggested I file a complaint. I really hope you can help me with this. I need to sell my house and rent due to my financial circumstances but I can not pass a credit check by a potential landlord until my credit is reported to all three bureaus and no longer reads " unknown ''. The car was purchased at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX. Their phone number is XXXX. The finance company is Drive Now Acceptance LLC, located at XXXX XXXX XXXX, XXXX XXXX, Illinois XXXX. I still owe approximately {$6000.00} on the car because of the incredibly high interest rate. Please help me. I can't get a credit card or rent an apartment because Drive Now went back on the salesgirl 's promise to report my credit to the three credit bureaus. I have literally gone without food just to stay current on my $ XXXX monthly car payments. I don't have any family to help me out. Thank you.
10/22/2021 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • IL
  • 61032
Web
The loan payment is due every other Friday. We make the payment at the time we're supposed to. The man on the loan is a truck driver so most of time he's out on the road. I accept responsibility for making on time payments. I also work and most of the time I take care of the payment in the afternoon on my lunch. Every single time on the day the payment is due we get phone calls and texts from the same bill collector regarding the payment due. I confronted him and asked why he does this when the payment is nit late. He responded with " because it's what I'm paid to do ''. I told him not to call me when the payment is not late. He responded with, " you don't pay me so I don't listen and do what you want me to do. '' I asked to speak with his boss and he said his boss wasn't there. I want something done as far as I believe this is harassment and bullying for a payment that isn't even late. When we would have been a day late at one point, he threatened us that before we got to the bank to send payment we wouldn't have a truck to pay on any longer. This needs to stop or we'll deal with this company a different way. Their practices are too overreaching, unfair, rude, non professional and nasty. They don't treat you as a human being. Then, you can't make your payment at the car lot even though they're all the same company either. You have to make it online and they charge another {$4.00} for the fee on top of your payment. It's not good business in any way.
12/21/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IL
  • 60134
Web
Drive Now Acceptance repossessed my vehicle and then processed a wage garnishment. No matter what they wo n't report that the account is in collections or charged off or is repossession. They keep telling me and the credit bureaus that the account is open. This is false and they should stop these deceptive false reporting and fraudulent claims against me when they are clearly violating my rights as well as FCRA regulations as a furnisher.
09/16/2019 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Problem with additional products or services purchased with the loan
  • FL
  • 32926
Phone
02/01/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60112
Web