Drew Eckl & Farnham, LLP CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/17/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • GA
  • XXXXX
Web
On XXXX XXXX, XXXX I contacted XXXX XXXX XXXX XXXX in reference to a closed checking account that I owed {$240.00} that had been reported to ... XXXX XXXX XXXX ... .. XXXX XXXX XXXX, I was then told that XXXX / XXXX would not accept any payments on the account and I would need to contact their Collection Attorney Drew /Eckl/ Farham ... .www.deflaw.com directly to discuss settling the account. I then contacted Drew / Eckl / Farham by phone and spoke with XXXX XXXX, I stated I wanted to settle the account in full and would like a written agreement sent to me stating the terms and confirming that once the account is settled the negative account information would be removed from XXXX She then stated that a written agreement is not standard procedure at that I would need to settle the account right now over the phone and that I would receive a confirmation at a later date. I then stated I will not proceed without a written agreement and her response was XXXX XXXX, this account has been in our office for a period of time now and I advise you to settle this account now to avoid further collection activity. I again stated stated I would not proceed without a written agreement and ended the call. On XXXX XXXX I received an email from Drew / Eckl / Farham with PDF attachment containing an agreement from XXXX XXXX of Drew / Eckl / Farham that I have attached to this complaint for your review. My complaint is the agreement has errors in the name and address header and does not contain any statement about removal of the XXXX. XXXX report or acknowledging that there is a report at all. i have called and sent emails asking for the corrections to be made to the agreement and to this day, I have yet to receive an updated agreement sent to me. I have attached the agreement I received below. e ( XXXX ) XXXX XXXXXXXXXXXX Drew Eckl & Farnham , LLP XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Georgia XXXX Main : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | www.deflaw.com XXXX XXXX, XXXX TRANSMISSION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ga, XXXX XXXXXXXXXXXX XXXX : XXXX XXXX XXXX XXXX Account ( s ) No. XXXX Dear XXXX XXXX : Thank you for your cooperation in resolving the account ( s ) referenced above. Enclosed, please find a settlement agreement setting forth the terms of the payment plan to which you have agreed. Please sign the original agreement and return a copy of the agreement to XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Georgia XXXX or XXXXXXXXXXXX. Finally, please be advised that this firm is attempting to collect a debt, and any information obtained will be used for that purpose. Thank you for your cooperation and your courtesy. Please do not hesitate to contact me should you require any additional information. Sincerely, Drew Eckl & Farnham , LLP XXXX XXXX XXXX This Release and Settlement Agreement ( Agreement ) is made and entered into this, XXXX XXXX, XXXX by and between XXXX XXXX ( Debtor ( s ) ) and XXXX XXXX XXXX XXXX. For purposes of this Agreement, Debtor ( s ) and XXXX XXXX XXXX XXXX will be referred to individually as noted or as a Party and collectively as the Parties. RECITALS WHEREAS, Debtor ( s ) opened certain Loan ( s ) or Account ( s ) with XXXX XXXX XXXX XXXX, identified as Account ( s ) No. XXXX ( the Account ( s ) ) ; and WHEREAS, XXXX XXXX XXXX XXXX contends that Debtor ( s ) failed to meet payment obligations on the subject Account ( s ) ; and WHEREAS, the Parties agree that it is in their mutual interests to avoid the uncertainty and expenses associated with litigation, and therefore wish to resolve all outstanding issues concerning this Account by way of settlement, without admission of law or fact, as set forth herein ( the Settlement ) ; NOW, THEREFORE, and in consideration of the mutual agreements, covenants, promises, and releases, and other good and valuable consideration as set forth herein, the receipt and adequacy of which is hereby acknowledged by the Parties, the Parties do hereby covenant represent, warrant, promise, and agree to the following : 1. Payment to XXXX XXXX XXXX XXXX. Upon execution of this Agreement, Debtor ( s ) shall issue payment as follows : Payment of {$240.00} due on or before XXXX/XXXX/XXXX. 2. General Payment Conditions. All payments set forth in Paragraph 1 above, and any other payment made as part of this Agreement, shall be made payable to Drew, Eckl & Farnham, LLP in Trust. The total settlement amount is {$240.00} ( hereinafter Settlement Amount ). There is no penalty for early payment on this Agreement. 3. Mutual Release. Upon payment of the Settlement Amount in full to XXXX XXXX XXXX XXXX, the Parties agree to release any and all claims, known and unknown, disputed or undisputed, liquidated or unliquidated, fixed or contingent, now and forevermore, they may have against each other relative to the Account ( s ) and any renewals or extensions associated with such Account ( s ), including, but not limited to, claims concerning Debtor ( s ) non-payment of the subject Account ( s ), and any claims Debtor ( s ) may have against XXXX XXXX XXXX XXXX, including its agents and attorneys, relative to the servicing, maintenance, collection, or litigation efforts concerning the same. This release does not extend to any other accounts, mortgages, loans, equity lines of credit, or other revolving lines of credit that Debtor ( s ) may have with XXXX XXXX XXXX XXXX. In the event that Debtor ( s ) fail to fulfill the payment terms of this Agreement, Debtor ( s ) shall be liable for the total balance of the subject account, less any payments made. 4. Release of Lien/Mortgage. To the extent that the Account ( s ) is/are secured by a mortgage or other security instrument, XXXX XXXX XXXX XXXX shall, within 60 days of payment
06/12/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • SC
  • 29072
Web
I received a HELOC mortgage back in XXXX or XXXX from XXXX XXXX During that time, I paid as required, until the mortgage crisis caught up with me in XXXX . I contacted them to try to make arrangements, but they refused to work with me at all. The property securing the HELOC is in a foreclosure lawsuit that originated in XXXX of XXXX , and Regions Bank was named as a Defendant and legally noticed at the same time I was. XXXX XXXX did not respond or file any sort of answer into the court case at the time. More than a year later in XXXX of XXXX , XXXX XXXX filed an attorney appearance, and then, a month after that in XXXX of XXXX , filed an Answer. In a hearing or status conference with the Court shortly thereafter, I specifically asked the question about the timeliness of XXXX XXXX claim, and the judge indicated that their answer was untimely and they had lost their opportunity to be a part of the current lawsuit. I assumed the matter was closed and XXXX XXXX claim was dismissed. However, shortly after those events, in XXXX of XXXX , I received a collections letter that appeared to reference the XXXX loan, from a company called XXXX XXXX from XXXX , MA. They indicated that they were now the " owner '' of the loan and demanded payment. I responded to them, disputing their charge, and requesting proof of their " ownership '' and documentation that XXXX XXXX had transferred this loan to them. I received nothing, and heard nothing as a follow-up to my letter. But in XXXX of XXXX , some XXXX years later, I received correspondence from XXXX , XXXX and XXXX , LLP from XXXX , GA. In this letter, they appeared to indicate they were representing XXXX XXXX directly, but due to the history and the purported selling of the loan to XXXX XXXX , I was quite suspicious. I contacted them, disputed their claim and requested proof of such. I have received nothing, but another demand letter that clears up none of the issues I cited in my original letter, and does nothing to establish who they represent, much less who is now claiming I owe them money. So, on XXXX XXXX , XXXX , I sent yet another letter to XXXX , XXXX and XXXX , XXXX , explaining again my suspicions, and requesting again, for them to show proof of who they are representing, as well as proof that whoever they represent has a claim against me and the nature of that claim. I am informing your agency of this matter in advance, as I suspect I will continue to receive the run-around from this firm, as has been the case in all collections matters in which I have been associated. I am requesting that you see if you can find out why these people are harassing me, what the nature of their claim is, and strict proof that this loan has not been charged off, dismissed and retired. I have attached the last letter I sent to XXXX , XXXX and XXXX containing specific dates of all the events outlined above.
02/14/2018 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • GA
  • 30314
Web
I am a former employee that has some very serious concerns about the Collection practices of this agency. I have 20 years experience in the Collections Industry and have witnessed and verbalized to Partners of the firm what I have noticed and nothing was done. The employees that make repeated violations such as XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX are still employed. This firm does not have proper management, trainer or training, rules, compliance officer, quality, and guidelines in place in writing to protect employees and the consumers of there clients XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX. There Human Resources department seems not to know who is a Collector or Legal Assistant which shows they don't know what is going on or care to know. I have witnessed employees use verbal legal threats to consumers that will not be sued. Speak with 3rd parties without proper authorization and giving out debt information. Speak with consumers that have attorneys retained but collected money and communicated with the consumer. Call consumers out of time there zones because to calling out restrictions in place. Not stating calls are recorded from the beginning or stating the Mini Miranda at all. Suing and sending notices to accounts that are outside the statue of limitations. Consumers not getting initial demand notices because of returned mail and accounts addresses not being properly updated. Just to name a few violations and they have only been doing Collections practices for about 4 years now and they really need to get it together asap or they may be sued and not to mention stop discriminating against employees with XXXX XXXX with no disciplinary actions and good quality calls and immediately fire them such as me. This firing almost caused me to kill myself and keeps me up all night but I have faith and trust in XXXX and the Truth must be told and I will fight for my rights and the rights of the consumers. Please look into this matter today!
03/18/2017 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30329
Web
I spoke with XXXX XXXX of the Drew Eckl & Farnham firm on XXXX the XXXX. I asked for a debt validation that day through email. I reached out again on the XXXX of XXXX requesting the debt validation. He could not provide the validation either day. I reached out again to the XXXX XXXX firm on XXXX the XXXX of 2017 requesting it again and they could not produce a validation of debt. I then called/email XXXX XXXX on the XXXX the XXXX of 2017and was cc 'd on an email with XXXX XXXX and XXXX XXXX to produce the debt validation and they could not provide that for me. I called XXXX XXXX and XXXX XXXX of XXXX XXXX of 2017 and they refused to send me any debt validation. They continue to report the debt to the credit bureau agents and continue to request payment but have refused to send any validation of debt over a span of 3 months and a total of 5 requests.
01/13/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • GA
  • 30314
Web
This company collects on XXXX XXXX loans such as Auto and Credit cards and XXXX XXXX mortgage loans mainly. The Collectors use abusive language to collect from there customers. The collectors and company do not follow the FDCPA guidelines on there calls and letter campaigns. They do not have proper training and rules. They have a lot of quality and compliance issues and keep those employees that are known violators employed and unpunished. They need to get it together.
04/29/2021 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30314
Web Servicemember
XXXX XXXX XXXX has threatened to sue me for a HELOC loan. I have been making payments on the HELOC every month. The Attorney that the XXXX used submitted incorrect financial amounts to XXXX XXXX XXXX XXXX.
05/11/2021 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30314
Web Servicemember
I have asked XXXX to give me a payoff amount for a HELOC. XXXX has not given me credit for payments that I have made since XX/XX/2020. I have made payments every month since XX/XX/2020
05/02/2021 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30010
Web Servicemember
01/24/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30096
Web
04/29/2020 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • GA
  • 30083
Web
04/04/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30030
Web
07/20/2018 Yes
  • Debt collection
  • Mortgage debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • GA
  • 303XX
Web
04/26/2018 Yes
  • Debt collection
  • Auto debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 303XX
Web
04/26/2018 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • TN
  • 37055
Web
04/16/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30337
Web
03/07/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30253
Web
08/15/2017 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
Phone Servicemember
06/07/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32789
Web
09/20/2016 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Used obscene/profane/abusive language
  • GA
  • 30024
Phone
12/05/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33914
Referral