Double Diamond-Delaware, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/20/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • XXXXX
Web
Overview : On XX/XX/2019, we were invited to a free two-night accommodations at XXXX XXXX XXXX, XXXX XXXX, Pennsylvania. The catch was to be present during a sales presentation and sales tour. We were induced to buy a property. Based on the sales pitch of the sales representation, XXXX XXXX : the property was an excellent investment, it increases its value to 6-8 % annually, resell in the future is easy and they will help us to resell if we want to. Based on these information, we bought a property and signed a sales contract ( Exhibit 1 ). We are XXXX and we drove more than 6 hours to see this investment opportunity. Few days after the sales meeting, while we were reviewing our copies of sales documents back in XXXX, we noted that we have NO COPY of a PROPERTY REPORT. We became curious about the importance of this Property Report because it is stated in bold letters, in almost all of the sales documents ( Exhibit 1 page 4 ) the sales representative handed to us. It states IF YOU DID NOT RECEIVE A PROPERTY REPORT PREPARED PURSUANT TO THE RULES AND REGULATIONS OF THE CONSUMER FINANCIAL PROTECTION BUREAU, IN ADVANCE OF YOUR SIGNING THE CONTRACT, THE CONTRACT OF SALE MAY BE CANCELLED AT YOUR OPTION FOR TWO YEARS FROM THE DATE OF SIGNING. Due to our curiosity : we texted the sales representative about the copy of our Property Report and he answered back that the property report was on the flash drive he gave at the end of our sales meeting together with the sales documents ( Exhibit 2 ). we researched, under U.S. Code Title 15, Chapter 42, Section 1707 : A property report relating to the lots in a subdivision shall contain such of the information contained in the statement of record, and any amendments thereto, as the Director may deem necessary. A property report shall also contain such other information as the Director of Consumer Protection Bureau may by rules or regulations require as being necessary or appropriate in the public interest or for the protection of purchasers. we then printed our own copy of Property Report which contains 31 pages and started reading them. o After reading the Property Report, especially in page 4 of this report, we realized that buying the lot from XXXX XXXX XXXX was a big scam. Opposite from what the sales representative had told us : The future value of the lot we bought is not expected to increase in value. That the resale of this lot maybe difficult or impossible, since we may face competition of XXXX XXXX XXXX Program and local real estate brokers may not be interested in listing our lot. o Other information contain in the Property Report were NOT revealed to us such as the taxes, violations and litigations, subdivisions characteristics, and climate and many more. o We became frustrated, upset, and felt victimized with unlawful practices of XXXX XXXX XXXX. o If only we were given the Property Report, and if only we were given the opportunity to read this prior to signing the sales contract we should have made a wise decision not to buy property from XXXX XXXX XXXX. Due to our frustrations, we decided to cancel our sales contract with XXXX XXXX XXXX asserting our consumer rights. We submitted our purchase cancellation on XX/XX/2019 through registered mail ( Exhibit 3 ). Four days later, we received a call from Double Diamond Co, a parent company of XXXX XXXX XXXX, denouncing our rights to cancel the sales contract. Mr XXXX XXXX, a Senior Mortgage Specialist of Double Diamond Cos reasons were a ) the 7 days grace period to cancel was over before we submitted our cancellation notice, and b ) we signed an Acknowledgment Receipt ( Exhibit 4 ) that we received the Property Report. With Mr XXXX XXXX, we were trying to fight for our consumer rights for it was clear through our text messages that Sales Representative XXXX XXXX ( Exhibit 2 ) acknowledged that he gave us a flash drive and did not talk about the Property Report during the sales meeting. Exhibit 2 will justify that said representative did not allow us to read the report before inducing us to sign the sales contract, instead he concealed this report in a flash drive. He did not give us the flash drive before signing the contract, did not explain what was inside the flash drive, did not give us the computer so we can open whats inside the flash drive and read them before signing the sales contract. We sent another registered mail on XX/XX/2019 to XXXX XXXX XXXX XXXX and Double Diamond Co with the same message we sent in XX/XX/2019 with no response. On XX/XX/XXXX ( Exhibit 5 ), we emailed them again with a request copy of our Purchase Cancellation but said companies continued to remain silent. We were thinking that their silence means a positive cancellations, but unexpectedly we received a Notice of Foreclosure from XXXX XXXX XXXX on XX/XX/XXXX stating that our account with XXXX XXXX XXXX is still active and we have 30 days to cure this default. Our Complaint : A. XXXX XXXX XXXX XXXX, performed in unlawful sales practices based on the following : 1. 15 U.S.Code section 1703a states " It is unlawful for any developer, or agent, to sell any lot unless a printed property report has been furnished to the purchaser in advance of the signing of any contract by such purchaser. '' XXXX XXXX XXXX XXXX sales representative did not give us a readable copy of a Property Report and did not give us an opportunity to read it before we signed sales contract. Instead of providing customers with a printed copy of Property Report and giving them opportunity to read them, they are concealing this report in a flash drive and gave this flash drive after signing the contract. 2. 15 U.S. Code Section 1703c states In the case of any contract for the sale of a lot for which a property report is required by this chapter and the property report has not been given to the purchaser in advance of his or her signing such contract, such contract or agreement may be revoked at the option of the purchaser within two years from the date of such signing, and such contract or agreement shall clearly provide this right. Bounded by this law, we mailed two cancellation letters addressed to XXXX XXXX XXXX XXXX, Double Diamond Co, and XXXX XXXX XXXX in two different occasions in XX/XX/2019 and XX/XX/2019 but no written response was received from them except a phone calls and emails from Mr XXXX XXXX ( mentioned above ) rejecting our rights to cancel our purchase contract. When we asked why we were not given the Property Report before the signing of the contract and why we were not given an opportunity to read during the meeting, and why the property report were concealed in a flash drive, he did not give his answer, instead, he harassed us with more phone calls and threatened us with collection agent, our credit status, legal actions, and foreclosure if we will not pay the outstanding balance. 3. Under Title 12 of Code of Federal Regulations Chapter 10 Bureau of Consumer Financial Protection Part 1011.2 Unlawful Sales Practices ( 12 CFR 1011.20 ), In selling, leasing or offering to sell or lease any lot in a subdivision it is an unlawful sales practice for any developer or agent, directly or indirectly, to : ( a ) Give the Property Report to a purchaser along with other materials when done in such a manner so as to conceal the Property Report from the purchaser. ( b ) Give a contract to a purchaser or encourage him to sign anything before delivery of the Property Report. ( c ) Refer to the Property Report or Offering Statement as anything other than a Property Report or Offering Statement. ( d ) Use any misleading practice, device or representation which would deny a purchaser any cancellation or refund rights or privileges granted the purchaser by the terms of a contract or any other document used by the developer as a sales inducement. ( h ) Use, as a sales inducement, any representation that any lot has good investment potential or will increase in value unless it can be established, in writing, that : ( 1 ) Comparable lots or parcels in the subdivision have, in fact, been resold by their owners on the open market at a profit, or ; ( 2 ) There is a factual basis for the represented future increase in value and the factual basis is certain. 4. Under 12 CFR 1011.25 Misleading Sales Practices Section ( n ) Lot Exchanges : Sales Representative of XXXX XXXX XXXX talked about lot exchange privileges but no conditions were clearly stated. Section ( o ) Resale Program : XXXX XXXX XXXX made representation that implies that the developer or agent will resell or repurchase the property at some future time but XXXX XXXX XXXX does not have any program concerning this. 5. Fraudulent Misrepresentation : a. We became a victim of XXXX XXXX XXXX. They made a misleading account about investing with XXXX XXXX XXXX and induced us to sign the Acknowledgement Receipt ( Exhibit 4 ) to show that we received the Property Report but the truth is that they did not provide us the Property Report in readable form and did not allow us to read this prior to contract signing. They concealed this in a flash drive ( Exhibit 2 ) in order to hide the truth about this investment and to make sales on that day. b. When sales representative induced us to sign the Acknowledgment Receipt ( Exhibit 4 ), we asked where the Property Report was, and he answered hell give it to us together with all other documents at the end of our meeting. We trusted him, we signed the receipt but he did not give us the Property Report in paper, did not give us the opportunity to read it, what he gave was a flash drive with no explanation whats in there. Our hope from your office : The purchase price of the lot we bought from XXXX XXXX XXXX Co was {$37000.00} and we paid a down payment amounting to {$2200.00} on XX/XX/2019. We did NOT receive the Sales Gift amounting to {$500.00} and the golf club they promised. We are not concern about these gifts but through your office, we are hoping that we will receive help, 1. in order that our sales contract be cancelled, 2. and that our down payment will be refunded to us, and the 3. notice of foreclosure will be deemed null and void. Moreover, we are hoping that your office will assist us in our fight for our consumer rights to be respected, and the public will be protected from the unlawful actions the XXXX XXXX XXXX XXXX and Double Diamond are practicing. Thank you in advance for all your help.
03/11/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • NJ
  • 088XX
Web
Last XX/XX/XXXX, we went to XXXX XXXX XXXX located at XXXX, PA. We were invited by our friend through their Referral process and ultimately bought an empty lot ( see XXXX ). It was a good sales presentation knowing that it is a vacation resort and has some amenities good for family and friends. We were induced because we were made to believe that their were a lot of buyers whom have settled some home/lots and also a good investment in longer term in terms of selling it in the future. The fact that it's a sweet sales talk and make financial investment sense, we were able to purchase it and we can cancel it within 7 days based on the initial verbal contract which we honor because we like the offer. But after a year and realizing that there are some of other XXXX communities and other XXXX communities who have made to believe with the same marketing/sales techniques, the value of the land is less worth than the original investment. We went back after a year to disclose our intention of selling it, but we were made another alternative offer since the process of selling it would go thru a long process of selling, foreclosure. And thus, we were made an alternative good offer of selling our 0.5 hectare vacant lot into an interval ownership ( called timeshare ). See XXXX. I really don't have idea of timeshare but since we were made to believe that we can enjoy vacationing and can use XXXXXXXX XXXX especially the newly constructed one, we can enjoy it a yearly 7 day vacation without paying anything except for the annual association fees.Plus the fact, that the payment will be significantly lower payment. We were also told that we can earn by renting out the interval to any vacationers which we did but never had any successful turnout except for only two days rent. We were also made to believe that we can sell it quickly in the market because there are high demands. The fact that these are good deals that we have to take it since we can enjoy vacationing plus the investment/quick sell turnaround. After a year or two, we realized in XX/XX/XXXX that there are really no demand for the eagle rock resort timeshare, and thus we can't even enjoy the new townhomes promised to us. On XXXX, XXXX, XX/XX/XXXX, 6 separate letters were sent to XXXX XXXX XXXX XXXX and XXXX XXXX XXXX respective address to ask for remediation and assistance on my concern to discontinue/sell my timeshare. See XXXX XXXX XXXX XXXX for Certified Receipts. I had already thrown or lost some of the receipts but these were the one that I was able to keep inside my wallet. On XX/XX/XXXX, finally, UEMC on behalf of XXXX XXXX XXXX XXXX XXXX, they have responded. They have responded with a vagued and misleading references. 1st. - The 7 days contract we were informed in our timeshare. Should they have informed us, we could have cancelled it right away after selling our mortgage contract. 2nd. - The response was based on the lot that was previously sold and not the interval ownership program. 3rd. - There is no way of knowing whether your property is being listed to sell whether online or by calling the XXXX XXXX XXXX prescribed in the letter. 4th - After careful research, we found out that there a lot of overage 5-7 years timeshare/vacation lot which you can search from XXXX/XXXX/XXXX/XXXX that has been listed and renewed.
10/28/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 77072
Web
We bought a lot of land on XX/XX/2022 from the XXXX XXXX located at XXXXXXXX XXXX XXXX XXXXXXXX Texas XXXX with phone number XXXX On the XX/XX/2022 I texted the sale rep XXXX XXXX our intention to cancel the contract of sale because we smell a foreplay with the purchase, we were not given the property report before and after signing the contract of sale document. We were only given the CONTRACT OF SALE DOCUMENT. Also in the contract of sale it was a wrong description of lot and size that written which we told the sale rep but she said we should go ahead and sign without correcting it which makes the contract voidable under the law After I texted the sales rep our intention to cancel she became rude and stop reply my messages laterhe said the office was closed that on Thursday XX/XX/2022 will be opened, so I called the company on Friday XX/XX/2022 the sale rep said the manager travel that he will be back on Saturday XX/XX/2022. So I called the company on the XX/XX/2022 and I spoke with the manager after so many attempts and I told him our intention to cancel, so he became rude and said I can not cancel, so I told him I have the right to cancel because I was not give a property report under the cancellation of the contract of sale thats says if you did not receive a property report prepared pursuant to the rules and regulation of the office of interstate land Sales Registration, US department of housing and urban development, in advance of YOUR SIGNING THE CONTRACT OR AGREEMENT, THE CONTRACT OR AGREEMENT OF SALE MAY BE CANCELED AT YOUR OPTION FOR TWO YEARS FROM THE DATE OF SIGNING So the manager said I have to call the mortgage company after so much demand I was finally given the contact which is the in house finance called UEMC ( UNITED EQUITABLE MORTGAGE CORPORATION ) located at XXXXXXXX XXXX XXXX XXXX # XXXX XXXX Texas XXXX with phone number XXXX I called the mortgage company and told them my intention to cancel and reason for Cancellation They said they will get back me After so many attempts they stop picking my calls not until after a week I was able to speak with their Vice President and told her I was not giving a property report and am still within the two year stipulated in the contract of sale document but she insisted that I cant cancel and I can do whatever I like because I said I will report both company to the necessary authority and seek legal address for their mispresentation The vice presenting keep trying avoid the property report cancellation clause, using the 7days cancellation notice clause only This so disappointing when a mortgage company And the property seller can not stand by the contract of sale cancellation clause they formatted themselves and depriving the Buyers of their contractual right. The mortgage company also have lot of bad review on XXXX with XXXX star rating so they have been treating people unfairly I will be attaching the page of the cancellation clause of the contract Email conversation between i and Vice President Copy of contract of sale received Wrong description of the lots we bought in the contract of sale
07/22/2023 No
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • NJ
  • 07052
Web
This letter is to file a formal complaint against XXXX XXXX XXXX in PA and its affiliates Double Diamond XXXX and United Equitable Mortgage Corporation. The complaint is for their refusal to cancel the land sales purchase and its associated loan I signed on Sunday XX/XX/2023. The request for cancellation stems upon the fact I was not given a copy of the property report of the land prior I signed on the loan for the land sales contract. According to real estate sales contract, buyers have the legal right to request the cancellation of the contract sale if the property report was not provided prior to signing on the contract. On Friday XX/XX/2023 I emailed XXXX XXXX XXXX, the sales staff at XXXX XXXX XXXX in PA along with XXXX XXXX XXXX, the referral staff at Double Diamond XXXX in Texas and XXXX XXXX XXXX, the mortgage consultant at United Equitable Mortgage Corporation to let them know I am requesting the cancellation of the land purchase. On Saturday XX/XX/2023, I sent a letter via certified mail to XXXX XXXX XXXX. As of this writing, I have yet to receive correspondence from the mortgage company. The land sales contract is for the Lot XXXX, XXXX Subdivision of XXXX XXXX XXXX, XXXX XXXX of XXXX Subdivision XXXX the township of XXXX XXXX XXXX XXXX XXXX XXXX, XXXX of Pennsylvania. Its associated loan is serviced by United Equitable Mortgage Corporation. Please kindly note despite signing page XXXX of the attached document, I was not giving a hard copy of the property report. The company is using fraudulent tactics giving buyers a XXXX XXXX with no specific, accompanying information pertaining to property report nor giving access to a computer for the buyers to read the property report. I look forward to the Consumer Financial Protection Bureau to assist me with a resolution to this problem.
03/31/2023 No
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76040
Web
Hello, I am writing this email with so much stress and so much pain going through this land process with this company. I was sold this land under false pretense. I complained several times that I am no longer interested after finding out it was all a scam all along. I was sold a land worth {$19000.00} for {$49000.00} and after several attempts to reach the company, their office phone and address, all to no avail. Several other of my friends experienced the same thing. The company double diamond scams people and sadly I happen to be one of them. I paid for over a year, because I had added my payment to autopay. They didnt have any support or customer care I could reach when I needed help, I told them several time I dont want the property anymore because of the scaming theyve been doing. I called the credit report to report it earlier this year but I was told to wait until it posts under my report.
07/07/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • MD
  • 21228
Web Older American, Servicemember
On XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$4400.00} cleared my financial institution. this check written to UEMC ( United Equitable Mortgage Company ) retiring the mortgage on account # XXXX. A letter from stated mortgage company dated XXXX XXXX, XXXX was received by this complainant, the letter stated that I could expect to receive the lien release on the mortgage held by UEMC within 12 to 16 weeks, the lien release has not yet been received. I have cleared several mortgages and never has it taken longer than six weeks to receive the release. I can only speculate that UEMC is holding my mortgage value to underwrite other underperforming accounts held in their portfolio.
10/04/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • TX
  • 75189
Web
XXXX XXXX and United Equity Mortgage Corporation are the same set of people acting as seller and lender, the operate in the same office and compound, they sold a land for {$47000.00} and the property was appraised for {$500.00}. They threaten me with my credit score and foreclosure when I reached out to them amicably.
07/05/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • TX
  • 76016
Web
11/24/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 76065
Phone
01/31/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 75409
Postal mail