DOLEX DOLLAR EXPRESS, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/10/2017 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • AZ
  • 85008
Web
The person who initially made the transaction entered the information wrong in the system. Their paperwork does not have a way to verify as to where the names have been placed. They placed the receiving person 's middle name as their last name. So when they went to pick up the money it was not being release to them. When I went in to correct the problem the following day it was corrected very promptly. There are no complaints there other than the fact I had to take time off work that I should have had to take. The lady who fixed the problem said it would be fixed within 1-1.5 hours which it was. Although she said sometimes the PIN changes and said she would call me to let me know when the transaction was complete and the receiver was able to pick up the money. She said IF the PIN changed she would let me know of this change at that time. I NEVER received a call letting me know the transaction was complete much less giving me a new PIN. I found out because the receiver had to contact me yet again. The receipt given at the Dollar Express does not have the phone number of the actual location so that we can call directly only an XXXX number to customer service whom barley speak/understand English. Which took more time out of my workday. This is not the first time they have entered the person 's names wrong. When dealing with money that should be one of their top priorities.
08/02/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • TX
  • 78251
Web
I went to DolEx express at XXXX meat market, XXXX XXXX XXXX XXXX XXXX Tx XXXX to transfer {$650.00} to XXXX XXXX, since I was trying to buy a phone, the seller lives in North Carolina but he wanted me to send the money to his daughter in XXXX XXXX, he sent a tracking number of the phone that he sent through XXXX, so, I was supposed to wait until I get the phone to give him the PIN number so that they can get receive the money so I asked the lady at store that was helping me with the transaction, I asked her if there's a way that they can get the money without the PIN number, she said there's no way they can get the money without this PIN number, so, I completed the transaction and asked her if it's fraud can I cancel this transaction he said yes that all I need to do is go back to the store with the confirmation, then I realized the man just blocked me from XXXX since he got the money without any PIN number, so, I went back to store since the lady told me there's no problem to get a refund, and told me that once they get the money there's no way I can get a refund ... The PIN number is XXXX Pds number XXXX. I made transaction on XX/XX/2019
03/29/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • CA
  • 95206
Web
My cousin call that he was in the car accident and he needed {$800.00} to pay the lady because he didn't have insurance on his car and she would be good. That she had her brother that passed away and was going to XXXX so I sent transaction # XXXX. Then he called again and said he need {$500.00} more to fix his car and which I sent on transaction # XXXX. Then, this person called again and wanted more. So, it sounded suspicious and I called his wife and none of this was true. The number that called me was XXXX. So i called to cancel and get a refund at number XXXX ( XXXX ) XXXX. They said there was nothing they could do but block this person on therein because it has it was cashed out. My phone number is ( XXXX ) XXXX XXXX or ( XXXX ) XXXX XXXX
03/30/2017 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • CA
  • 90280
Web
I did a money transfer on XX/XX/2017 when the person that was supposed to receive the money went to pick it up he was told that the transaction number was incorrect. He went three times to try and pick up the money but Was also told that the money he was trying to receive was not there. He double checked that all his information was correct which it was and still had trouble receiving the money. It 's been 15 days now so I 'm making this claim because you failed to provide this service and for not going through with the transaction the day it was supposed to happened. I 've tried to call customer service but no one has givien me a solution to this issue. Dolex dollar express inc. my name is XXXX transaction # XXXX Beneficiary : XXXX
09/20/2019 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Unexpected or other fees
  • 90020
Web
Twice a month {$58.00} for {$6000.00}. XX/XX/2019, ther service-worker was commited the paperswork undoing and delayed my payment for my plans schedule of summer of the end of the year.
12/13/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • FL
  • 33177
Phone Older American
08/02/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • NY
  • 11375
Web Servicemember
04/23/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • AZ
  • 85035
Phone Older American
04/16/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • AZ
  • 85035
Phone Older American
03/21/2017 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • TX
  • 77632
Phone Servicemember
12/01/2016 Yes
  • Money transfers
  • International money transfer
  • Fraud or scam
  • CA
  • 92507
Phone
11/09/2016 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • IL
  • 60623
Phone
04/20/2016 Yes
  • Money transfers
  • International money transfer
  • Fraud or scam
  • CA
  • 90810
Phone
03/21/2016 Yes
  • Money transfers
  • International money transfer
  • Fraud or scam
  • TX
  • 78242
Phone
11/03/2015 Yes
  • Money transfers
  • International money transfer
  • Other transaction issues
  • TX
  • 75211
Phone
05/14/2015 Yes
  • Money transfers
  • International money transfer
  • Incorrect/missing disclosures or info
  • GA
  • 30047
Phone
04/22/2015 Yes
  • Money transfers
  • International money transfer
  • Other transaction issues
  • TX
  • 77038
Phone
10/16/2014 Yes
  • Money transfers
  • International money transfer
  • Fraud or scam
  • IL
  • 60085
Phone
08/05/2014 Yes
  • Money transfers
  • International money transfer
  • Other transaction issues
  • NY
  • 11208
Phone
06/07/2014 Yes
  • Money transfers
  • International money transfer
  • Other transaction issues
  • CA
  • 90731
Phone
12/18/2013 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • IL
  • 60639
Web
11/25/2013 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • TX
  • 77562
Phone