DLC, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
12/19/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA XXXXX	Web
I had previously filed a complaint with XXXX XXXX XXXX which they responded to stating that they would give me 6 months interest free to pay off loan as long as I made one payment a month. It did not state the amount each payment needed to be made nor did it state the amount. So there will be months I will pay more and months I will pay more. I made a payment in XXXX which would be 1 month and I went online to make a payment this month which is XXXX and they are now reporting me as past due on my credit report which would be incorrect as I am making a payment once a month and plan on paying in full during the course of 6 months. Here is there response E : XXXX XXXX XXXX, Case # XXXX We are in receipt of your complaint dated XX/XX/XXXX. We have reviewed this matter fully and have determined that we have acted in accordance with XXXX XXXX XXXX policies and procedures, which is in accordance with all state and federal laws that pertain to lending and collecting a debt. Our records indicate that you received a signature loan on XX/XX/XXXX. The terms of the loan were clearly listed on the copy of the contract given to you, as well as explained in detail before the contract was signed. It is the policy of XXXX XXXX XXXX to explain the terms of the contract before signing ; this would have included reviewing the loan amount, interest, due dates, and payment amount. All of the information that was explained to you is also clearly stated in the TILA boxes on your contract that you received a copy of when the loan was funded. These TILA boxes breakdown the amount financed and the finance charge if the loan is out for the full 65 week term. Paying the minimum payment each week will keep the loan out for the full 65 week term. Interest accrues on your loan on a daily basis therefore any payment that isnt made on the actual due date will increase the total amount due. No principal has been paid down due to the fact that some of the payments were late and less than the total amount due at the time the payment was made. On XX/XX/XXXX you requested that we stop making calls to you unless the loan has gone 30 days past due. In accordance with our policy and procedure, whenever a customer asks for limited telephone contact, we stop all telephone calls. Your account was immediately marked as a do not call and your telephone number was removed from our system. Since your request was made, no subsequent calls have been made. We understand that receiving telephone calls when the payment is late may be difficult, however, our staff is fully trained and monitored to insure that there is no harassment or screaming or yelling during the call. The reason for the previous calls were to make sure that you were aware of the late or missed payment situation and to help you make arrangements. There have been no calls made to any of your family members by our company regarding your account. We do not call anyone other than our customer. We will continue to honor your request not to be called. When you signed your contract your payments were set to coincide with your paydays which were weekly. We recognize from your complaint that your circumstances changed since you originally accepted the terms of this loan and we would like to work with you. All payments that have been made on the loan were paid through our website and would generate a receipt which breaks down the posting of the payment for you. Should you need a copy of any of those receipts, please email XXXXXXXXXXXX and we will provide you with that documentation directly. We apologize for any inconvenience that you may have experienced. As a courtesy to you, we will stop accruing interest on this account effective XX/XX/XXXX ( the date that you requested we stop calling ). We will allow you up to 6 months interest free to clear the outstanding balance provided that you make at least 1 payment every 30 days. You may pay on-line and print your receipt if that is most convenient for you. Should you need any further assistance, please contact us at XXXX XXXX XXXX XXXX. We are always willing to work with our customers and trust that we have offered a solution to help you resolve each one of your concerns and provide you with the time necessary to clear this obligation.
06/27/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	NV 89044	Web
I had been in contact with XXXX at the DLC location on XXXX XXXX in XXXX XXXX over the prior few months regarding the loss of my source of income in addition to a car accident with injury. I attempted to work out some sort of payment plan with them regarding my balance in XXXX well before the next payment was due and in over 5 calls nothing was offered as a way to negate being late. Fast forward to XX/XX/XXXX there was a conversation with XXXX regarding my account and finally DLC agreed to discuss a resolution. XXXX offered me over the phone a compromise of paying off the remaining principal balance with them waiving all interest, saving me roughly {$350.00} in interest. I accepted the offer and we agreed verbally I was to make THREE biweekly payments of roughly {$370.00}. Because I wasn't born last night and unfortunately lenders lie too often, I asked for this offer in writing. XXXX was hesitant to give that to me and stated she would have to " ask her manager '' for it. Weird that I can not be the first person to experience this and her hesitation made me even more nervous that they wouldn't hold up their end of the bargain. I heard nothing from XXXX NOR received anything via mail highlighting the offer in writing as of XX/XX/XXXX. I received a report that Dollar Loan Center had recently reported my account LATE for the first time ever in mid XXXX .... meaning that AFTER we had agreed on a payment plan to PIF the account, they still reported me late to Bureaus? How can I be late when the first payment was not due yet??? I transmitted these concerns to XXXX on XX/XX/XXXX and she somehow couldn't comprehend what I was saying. She continued to state that " the account is still overdue therefore those remarks it was reported late WILL STAY. '' Let me get this straight ... .. you offered me a PIF and we agreed on the plan .... you then reported me late on my account to the bureaus BEFORE my first payment was due??? How can you legally do that? You offering me a PIF of the principal negates the prior contract legally, therefore you can not enforce the prior contract " whenever you want to. '' I advised XXXX on XX/XX/XXXX I didn't make the first payment on XX/XX/XXXX because I had not received anything in writing stating their promise of the deal. She stated that the remarks reported after our agreement BEFORE the first payment would stay regardless if I exercised my options or not. I hung up the phone and will continue to seek regulatory assistance. This can not be legal. You can not offer a new payment agreement overriding the previous contract, then backtrack at will and reinforce the original contract whenever you please. In addition to the main concern above, when this loan was initially taken out I was told that the " Credit Line '' was in fact a " credit line '' meaning it would report to bureaus as a credit line. Instead, their false advertising led to every time I reborrowed against my line, they would pay off the old one ( even though I didn't pay off the old one ) and reissue a new loan. Creating multiple loan tradelines on my CBR lowering and damaging my credit score by manipulating my average age of accounts. For example : Lets say you are approved for a credit line of {$1000.00} and take the full amount. You pay off {$400.00} and owe {$600.00}. You call and want to borrow the {$400.00} available on the credit line .... they instead tell the credit bureaus that you " paid off the whole balance '' and " borrowed a new {$1000.00}. '' Even though you didn't. This is clearly false reporting to bureaus and the fact they haven't been sued for this is mind blowing.
02/02/2017	Yes	Payday loan	Charged fees or interest I didn't expect	CA 90037	Web
In XX/XX/XXXX I received a loan from Dollar Loan Center in XXXX, CA. I was assisted by employees XXXX and XXXX at the time of applying. During the process I asked both XXXX and XXXX what were the XXXX tables their company charge in interest. I was never given any XXXX explanation from XXXX or XXXX. From XX/XX/XXXX to XX/XX/XXXX I paid XXXX dollars on a XXXX dollar loan. I called numerous times to speak with XXXX and XXXX to ask why the principal of the loan does n't reduce after each by-weekly payment of XXXX dollars and what was in interest charge I was paying since no one explained the APR on the loans they offer. I was never given a clear response from either employee. I was notified after calling every week in XX/XX/XXXX that the XXXX rate I was charged for the loan is XXXX %. I was very upset that I was never informed of the APR associated with the loan. I had maid on time payments for XXXX months not knowing the exact interest I was bring charged. This is very shady and deceptive business practices by Dollar Loan Center. I asked XXXX why she did n't answer my initial question of the XXXX that her company charges. I was told by XXXX that they can only explain their fees by a daily fee charge. I asked XXXX what XXXX in percentage will be to calculate the interest charge. She refused to do so. I never received any documentation explaining I will be charged XXXX % for the loan. I experienced a economic set back that would make it difficult to make the high payments I was making each month. I called and spoke with XXXX and explained the situation to her. I was informed by XXXX that Dollar Loan Center does not work with their customers to make payment arrangements or help reduce the interest. I was told to speak with her XXXX XXXX. XXXX informed me that if I wanted to terminate the loan i would need to pay back the whole XXXX dollars and that the XXXX dollars I have already paid was interest on the loan. Now, After speaking with XXXX, I received daily phone calls from XXXX and XXXX to make payments on the loan after explaining to them that I ca n't and need their help to arrange something but they refused. The phone calls continued daily from different phone numbers and even blocked and private numbers. I asked XXXX why was he calling me from a blocked number if he is calling to collect a debt. I was told by XXXX Dollar Loan Center makes that decision. My wife was also called numerous times even though she was never part of the loan or application. I asked XXXX why he and XXXX are calling my wife and giving out my personal information to her if she is not part of the loan. XXXX replied he can tell her anything since I am married to her. I informed XXXX that is not correct. I was told by XXXX if I had a problem with that to call his XXXX XXXX. Now, Dollar Loan Center is threatening to sue me for XXXX dollars after I have already paid XXXX in payments.
08/13/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NV XXXXX	Web	Older American
Dollar Loan Center Rep " XXXX '' at he XXXX NV location at XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, NV XXXX - phone # ( XXXX ) XXXX mis-represented Dollar Loan Center Company Policy by telling me that I had to pay an " upfront '' fee ( the interest due on my current Loan ) BEFORE she would submit my Application for a New Loan. This s NOT Company Policy and is NOT required before Submitting an Application for a New Loan. This violation of Company Policy was verified by several other Reps at Dollar Loan Center and also by Regional Manager " XXXX '' at the Dollar Loan Center Corporate Office - phone # ( XXXX ) XXXX. This fee was paid on XX/XX/2022 before the New Loan Application was submitted as I was told that I had to due by Dollar Loan Center Rep " XXXX ''. She ( XXXX XXXX told me that she thought that My New Loan Application and chance for Approval looked " good ''. She ( XXXX XXXX told me that if the Application was Not Approved that I would receive this " upfront '' fee back within 5 ( Five ) days - another Misrepresentaion by her. The New Loan did NOT get Approved. As of Today - XX/XX/2022 - I have STILL NOT received these funds back to my account that I used to pay this " upfront '' fee. ( As of Today XX/XX/2022 ) is now at 8 ( Eight ) Days from the date that I paid it and NOW that tell me that it can take up to two weeks from the day that I paid this fee to receive the funds back in my account. THIS IS A TOTAL MISREPRESENTATION by DOLLA LOAN CENTER REP " XXXX ''. I am a XXXX XXXX XXXX XXXX, and feel that this entire Loan Application was not only misrepresentation by her but because of my age this is also XXXX XXXX I want her ( " XXXX '' ) and DOLLAR LOAN CENTER held Accountable for this and the Financial Distress that this has caused me. DOLLAR LOAN CENTER records ALL calls and ALL of this can be verified by DOLLAR LOAN CENTERS own recordings of the calls between me an there Rep " XXXX ''. THIS IS XXXX XXXX at its worst.
12/15/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NV 89122	Web
In XX/XX/2018, I took out a personal loan with XXXX XXXX XXXX. I walked into the store located on XXXX and XXXX XXXX in XXXX XXXX. The staff was nice and welcoming, and I took out a {$500.00} loan. I set up a payment arrangement for weekly payments with no missed payments. In XXXX, I was told I had available credit on my account without having to take out and additional loan. DLC called this a " credit line increase ''. I took advantage of the increase since it was during a time of need. After about six weeks of weekly payments, I had to miss a payment due to health reasons and other finances. Upon checking my credit report, I noticed DLC marked my previous account as closed and opened another in my name. These are not the terms discussed when the credit line increase was granted. I informed DLC of this and received no response. My credit score dropped due to this. My payments have been missed for about a month due to the excess interest added to my loan. They've also miscalculated my pay weekly and have me as making {$480.00} per week when my weekly pay is usually no more than {$330.00} per week after taxes. I also let DLC know I am on commission and get paid at the end of the month and that's what is used to make payments on my bills. I can not afford weekly payments. By the end of XXXX the loan will be paid off in full, but the interest can not be paid. It is excessive and this is a predatory loan as far as I'm concerned. My income does not match the payment schedule XXXX XXXX XXXX expects and the interest and fees are not able to be paid per my limited income.
09/21/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	NV 890XX	Web
I took out a installment loan with XXXX XXXX XXXX, I made payments and paid down the loan, then had to take more money out. In XX/XX/2018 I had my first XXXX XXXX and I was unable to pay the current payment, Nevada has no XXXX in the State, the manager at the office I took the loan was rude and forceful about me having to commit to payment or he would do nothing for me. I said how can I commit to a certain payment when I have no income? He hung up on me. I tried to catch up the payment, I got back to work and had a second XXXX XXXX, then an XXXX with the XXXX put in, then XXXX XXXX XXXX, all of which placed me back and forth in the hospital. I tried to borrow some money to make this payment, but could not. This company has called my employer daily and more then once, today I was informed by my employer that the person actually wanted to know what hospital I was in so he could contact me. When my employer would not tell him he hung up. Several more people called all day long and my employer called me again and said I must stop this, he can not run a business with all these rude people calling to collect this debt and asking inappropriate questions and refusing to stop the calls. My son was contacted as well, my sister was called and harassed and asked for a payment. Unfortunately I don't have money, I have paid so much interest, and all I ask for is more time, but they won't work with me and I don't know when I will be back to work.
01/09/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA XXXXX	Web
This will be going to XXXX XXXX XXXX as well as XXXX. I have also sent a copy to CA Attorney General. XXXX XXXX XXXX. Yes you changed the terms per in writing Giving 6 months to pay off interest free As on a XXXX loan I have paid you XXXX and still seem to owe XXXX. And as I have stated multiple times. The agreement was to make a payment once a month. You received a payment in XXXX and XXXX and reporting late on Credit Report. Now when you changed the terms of it for to be 6 months interest frXXXX XXXX payment. It did not specify a dollar amount. Now I had payments of XXXX that wXXXX XXXX XXXXyment. I never receive a bill and can not pay online. I still do not have receipt of XXXX payment I had to make over the phone. You changed the terms, which is fine but you can not change terms, not be specific and expect me to be a mind reader. If I pay XXXX in one month and XXXX in the next it does not matter as I am paying it. And you can not report late when you change the terms, then do not specify amount or send statement or bill with what you were expecting. one payment for me was XXXX then you say you meant something else. Now while I appreciate I have til XXXX to pay this off interest free. You can not report late pay when I pay as you I understood what you were writing and then you say you meant a different amount. I will not be penalized and I would have paid a different amount as too not affect my credit.
11/07/2016	Yes	Payday loan	Payment to acct not credited	IL 60089	Web
I am not XXXX sure of entire issue because company asks for the last XXXX of my SSN, which I do n't feel comfortable giving. My spouse looked up the number and saw that it belongs to STL ( short term loans ). I had a loan from a company with this name many years ago. However, it could be from a different company because they are all considered STLs. I started getting calls to my cell and house number ( unlisted ) from XXXX XXXX XXXX XXXX. My mother and sister have also been getting phone calls from this number. The rep asks for me by my maiden name. I tell them I do n't feel comfortable giving them the last XXXX of my social. They talk about an unpaid debt. I explained to them multiple times that I paid all of my loans and if I did n't it would be reported to check systems and I would not be able to take out another XXXX. I also told them that the loan place likely " went under '' and sold them my info without providing them with the details about my account being paid in full. The rep acts as though they are understanding and say they are making a note of everything, but they continue to call several times a day every so many days. I told them they can send me info through the mail, but that I would not double pay for something that was already paid in full. I also told the rep that this was harassment.
04/10/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 926XX	Web
This complaint is about : XXXX XXXX XXXX XXXX XXXX C/O DLC XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, NV XXXX XXXX -Whom I received a Predatory Loan of {$2500.00} in 2015, which has been paid 3 times over. However, they continue to Garnish my wages! This is the second round of my wages being Garnished after the loan was paid. I tried communicating and have gone to court with XXXX XXXX XXXX and they continue to Garnish my wages. The problem is when I return to workforce my wages will continue to be Garnished and I am the sole provider for my family of XXXX. I can not provide for my family due to the Predatory Lending Practices. The complaint is truly about the violation of TELA and RESPA Laws that were violated at the time of receiving the loan. According to the Law : because the instalment payments totaled over four payments it falls under the TELA and RESPA guidelines. I was not told about this law nor was I told about the true cost of this loan. However, I am not an Attorney nor do I make the claim. But what I am is a person, a father, a dad who made a bad decision along time ago who's family has paid dearly for my mistake ever since. I feel I was taken advantage of because of my bad finical situation at the time of the loan.
08/30/2016	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	NV 89032	Web
My wife, XXXX XXXX, received a loan from Dollar Loan Center in XXXX XXXX, NV some time back perhaps XX/XX/XXXX. She was the only signer on the contract. When she defaulted, her account was turned over to XXXX XXXX XXXX XXXX and they also tried to collect from me. Although I have disputed this on several occasions, it still shows up on my credit report as a " joint account '' and that I owe {$990.00}. I have contacted XXXX XXXX XXXX XXXX and so has my wife to let them know I was not on the account and have disputed it with XXXX and XXXX. XXXX has failed to remove this disputed debt that I never owed and XXXX XXXX XXXX XXXX most recently reported this again XX/XX/XXXX ; therefore, I was unable to obtain a home refinance on my house which would have saved me thousands of dollars in bill payments each month. I actually have an account in good standing with Dollar Loan and they wo n't do anything about it either : Last Reported XXXX XXXX, XXXX Collection Agency XXXX XXXX XXXX Original Creditor XXXX DOLLAR LOAN CENTER Status Open Opened Date XX/XX/XXXX Closed Date -- Responsibility Joint Balance {$990.00} High Balance {$2100.00} Please help, my wife has paid the amount she agreed to on this and XXXX XXXX XXXX still wo n't remove. Thanks.
12/29/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA XXXXX	Web
Since DLC did not respond to my complaint instead they just responded to what they wanted to say and not address any of the issues. I have attached what would be considered a payment every 30 day and for past weeks have tried to pay online but it will not accept payment now unless it is XXXX 1st if they are saying make a payment every 30 days and XXXX XXXX was last payment and I have been trying to pay online since they have never sent me a statement so I could mail in a payment if there online was not going to work. 2nd. XXXX XXXX then would be 30 day due and you can not report over 30days late until 30 days after XXXX XXXX which would XXXX/XXXX/XXXX and that is the law. Since trying to pay on line for 2 weeks now account would only be 14-16 days and you can not report 30 days late so that is in itself not following the law and I will be sending your statement on that to XXXX as well as proof. 3rd I will make a payment every 30days no problem but if you do not allow me to pay online and I never receive a bill or statement to make a payment by mail then what do you expect I have also attached the 2 screen shots I took yesterday again trying to pay online which you ignore.
10/31/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 92883	Web
I took a personal loan with Dollar Loan Center. I knew this was going to be high interest rate. But with the way they are charging me it is obscene. I took the loan in XXXX and they want me to pay weekly but it is reported monthly on credit. If you are 12 hours late that week they call harassing me. I had my mother in hospital so they were paid 3 days late while we did not know if my mother was going to make it screaming at me on the phone telling me I had to go in the store and pay them now. I also requested to pay monthly instead of weekly and they refused. It should be monthly not weekly. They harass call family members and I have never been over 30 days late. Since paying weekly or bi weekly The loan was for XXXX To date since XXXX/XXXX/XXXX I have paid them XXXX And online it still states I owe them XXXX!!!! I pay a little extra each week and still owe them more. They do not send statements and I can not see how they are applying any of these funds. Nothing is being applied to the XXXX only interest which is still more than I borrowed after paying them XXXX This is loan sharking!! This money needs to go on some principal by this point or it will never be paid off!!
09/30/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	SD 57701	Web	Older American
I was paying a payday loan to Dollar Loan Center in XXXX XXXX, SD in about XXXX and then one day the place was closed and no forwarding address or anything. I was never contacted by the company again and then I learned that the state had closed them down. I have not heard from them or anyone else until XX/XX/XXXX. I received a letter from Dollar Loan Center in XXXX XXXX, SD that I was serverely delinquent on my account and had to make arrangements to take care of this or face additional costs of late fees, collection fees and if necessary, attorney fees and court costs. I don't feel after two years and no contact by them that I have to pay this at all. I went to their site on the internet and saw where this sore is closed and that the state division of banking had closed them. I have been XXXX and can no longer work and live on social security only and there is no way I can make payments on this anymore. I was able to work and was working when this was going on, but since had extensive XXXX on my XXXX and XXXX and am XXXX. Please let me know what I have to do on this problem as soon as possible.
02/07/2017	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	IL XXXXX	Web
I was in XXXX XXXX XX/XX/XXXX. After losing a substantial amount of money, I needed money for food, living, etc., as I had three more days in XXXX. XXXX. I got a total of {$500.00} from the Dollar Loan Center. I was involved in a car accident and did n't have any insurance. As a result of this incidence which happened on Saturday, XX/XX/2017, it 's causing me financial hardship and overall anguish. I had financial hardship prior to this event or I would n't taken out a loan with 900 % interest. I called the Dollar Loan Center in XXXX XXXX XXXX on Monday, XX/XX/2017 and stated I have a hardship. Would they please take away the 900 % interest and let me pay the principal. They called me back today stating they could n't accommodate me. The interest would still be going at {$4.00} per day. I was in dire need when I took out this loan and not in a healthy state of mind. It 's companies like these that prey on other 's financial distress. If having an automobile accident which is causing me a great financial hardship does n't designate a hardship, what does?
12/29/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA XXXXX	Web
As stated you did not answer any questions or respond to my statements. Per your response in XXXX it stated to make 1 payment a month interest free for 6 months. Not one place dos it state a minimum. payment. That is the issue at hand. I made 1 payment in XXXX. And when I went to make a payment in XXXX online it would only accept a payment of XXXX. Nothing less. Now it is XXXX or nothing. You gave 6 months interest free to pay off sine I have already paid you XXXX on XXXX loan and still owe you XXXX. You were not specific on payment amount just pne payment a month. And this second email was not in regards to any calls it was in regards to you reporting late on credot report when making a payment a month when you never specified amount just gave me 6 months. I made a payment in XXXX and your system refuses tp accept any payments I have tried to make in XXXX. So you are lying and I am not 30 days late and I am thinking I will just send this to CA attorney general now and small claims court.
10/06/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Getting the loan	NV 89149	Web
Online my offer was higher, I continued and was told to call and the price then changed, so I asked if I could talk to some who knew of TILA and the lady said she didn't, so i wanted to be connected to some one who did, nd they say because they are not a bank they dnt have to follow cfpb regulations, and then said i was denied because of things not related to credit but they couldnt produce a time i called their institution for something other than credit or loans, and all i did was assert rights nd the " reginal ) manger said because i did they have they right to denie my right to equity, they didnt make it clear to me what the reason was, but i was discriminated agianst and the told me i was not the holder in do course, I suffered mental and financial damages because of this company misconduct
03/23/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	NV 89122	Web
I took out a loan with XXXX XXXX XXXX and had an issue with the payment process and interest/fees. I am having issues paying it back on the schedule they requested. I've made monthly payments, but they have not agreed to any arrangement for me that will work for my pay schedule. I have paid hundreds of dollars in interest and they've never contacted me via phone about a repayment plan, but just sent a letter. They're saying {$230.00} is due on my account when the loan was less last month and I made {$100.00} of a payment. I can not afford any late fees or interest on this loan and can only manage to pay it off if there's no other fees other than the fees they've charged me, which have been over {$400.00} thus far. This was a predatory loan and their business practices have harmed me financially.
02/26/2018	Yes	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted your employer	UT 84120	Web
Recieved a Loan from XXXX XXXX XXXX date unknown. Last payment made was XX/XX/XXXX for an amount of XXXX $ Total Loan taken was XXXX $ I had told the company I was recently in a car accident and would need time to pay back loan amount. I continued to get calls and voicemails 3 to four a day within a two hour period. I had requested that they stop calling me and I work something out with the caller but the next day the calls will return. On XX/XX/XXXX I received a notice from my HR that they had been contacted about a loan in my name and again on XX/XX/XXXX. I was under the impression that other than employee verification my employer would not be contacted especially not to discuss my loan
08/13/2020	Yes	Money transfer, virtual currency, or money service Debt settlement	Problem with customer service	NV 89506	Web	Servicemember
I had a very bad experience with dollar loan. I talked to XXXX and she was very rude obnoxious irresponsible and I had a very bad interchange with her period. I want to make this very clear to the managers of dollar loan if I were to hire her I would fire her in a minute period I want something done about this I want managers to know about how she was acting and how she related to me she treated me like I was a XXXX XXXX XXXX bad naughty boy. I know she's a young mother but that doesn't exist exclude her from being pleasant and business like it which I would very much appreciate. so I'm not doing business with dollar loan center anymore because of her period
06/05/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NV 89701	Web
Dollar loan center has reported incorrect late payment marks on my loan with them. I spoke several time with different representatives to set up payment arrangements. I followed through with the payments and was advised that as long as my arrangements were kept I would not get late payments. I was advised this by more than one representative before the loans contract expired. They were aware that my arrangement put me past the expiration date and I was still advised to negative credit reporting would happen if the arrangement was kept, which it was. I still continued to get harassing calls everyday even while on the arrangement. This account is now paid off.
08/26/2016	Yes	Payday loan	Received a loan I didn't apply for	CA 92677	Web
I applied for an installment loan for XXXX with monthly payments of XXXX for 12 months. I had no idea this was payday lender or loan.The lender looks like a bank and the employee told me that this was a monthly installment loan due in 30 days. She had me to bring my bank statements and most recent paycheck stubs, they also ran a credit report. Exactly 8 days later she phoned and demanded payment of XXXX every pay day which equals XXXX per month. I did not apply for this type of loan. I was mislead! This is an impossible situation. I would have NEVER applied for a loan with these terms -I borrowed XXXX and would be paying back XXXX in 12 months.
11/05/2016	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	CA 90036	Web
I have had difficulty with this account. While I was traveling XXXX, I could not answer their calls. The company called my employer to verify my employment. This caused me significant embarrassment given that the company had already verified my employment. I signed a release to this effect but assumed it was for the purpose of verifying my eligibility for the original loan. I have asked the company to stop calling me. I have asked the company verbally and in writing. The contacting of my employer a second time makes me feel harassed and intimidated. The only reason I did not call them back was because I was traveling XXXX.
12/18/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	UT 84116	Web
I've applied for and received a personal loan in a small amount. I was employed at the time and and was making payments. However I unexpectedly lost my job and currently unable to make payments. I have let multiple staff know and informed them I am working with a debt consolidator to help me pay off my debt. This company refuses to take the information and are now harassing me, calling repeatedly, late hours of the night, calling EVERYDAY! they call from local numbers and unavailable numbers. I have already made a complaint to the main call center, but nothing has been done
03/27/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	IL 60628	Web	Servicemember
Trying to apply apartment but I can't be approved because of the collection I don't own .. the XXXX XXXX XXXX trying to collect the Dollar loan under my husband account.. which my husband just file chapter XXXX bankruptcy. Which the Dollar loan been discharged with the bankruptcy and now they report it under my credit report as a joint which I don't sign anything and im not present when my husband get a loan. The amount they trying to collect is {$1400.00} XX/XX/2018 And they put joint without my signature and even im not present they include me as a joint
02/23/2019	Yes	Debt collection Payday loan debt	Communication tactics Frequent or repeated calls	NV 89032	Web	Servicemember
During the month of XXXX someone compromise my accounts that made me an able to pay back a lender the company was notified and I told them I will keep them informed of whats been going on when I went to work the company had sent directly to an unsecured fax documents requesting information on myself although the fax was titled HR management The documents were never sent to the human resource department they were sent directly to my department which is a violation of my privacy. I notified the company and they said its part of their collection procedures
07/18/2020	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 78634	Web
This account is a loan from XXXX of XXXX. I guess I never made a payment, and then it went to collections with XXXX XXXX XXXX in XX/XX/XXXX. I have disputed this multiple times with the credit agencies, but the information keeps coming back accurate. They claim the first date of delinquency is XX/XX/XXXX, but it is actually XXXX or XX/XX/XXXX. Making this debt too old to be on my credit report. I have the documentation they gave me, and they also spoke to me on a recorded line stating I never made a payment.
10/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 95206	Web
Despite my previous query letters to your department, the most recent credit report I reviewed indicates that this record is being accounted for incorrectly and inaccurately. This file is used to keep track of various " infringement '' declarations. I don't believe the circumstances surrounding this record are accurate. Ensure that reliable, fair, and comprehensive reporting is done! In order to validate or refute my point, I demand proof that you followed all of the proper and fair procedures.
05/30/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	NV 89106	Web	Servicemember
The loan Company Dollar Loan Center reported i was 30 to 90 days. I called and caught of tge payment, made it current and I was told that the wouldnt report to the credit bureau, if I paid all the past due interest and made it current. I was told due to Covid 19 they wouldn't report it. The still reported it and it was only 30 days and I paid the interest and made it current. It should have never been reported due to agreement and Covid 19 policy for the company. I
05/30/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	NV 89117	Web	Older American
Dollar loan center keeps harassing me at work, every day for last month. Telling my employer their name and how I owe money to them. Called my personal phone every day. I talked to them and told them I have health issues and waiting for 2 surgeries, cant make payments right now. Still calling every day. Called me yesterday on XX/XX/XXXX when I was off and told my coworker to tell me Dollar loan called and I need to pay my loan. Thank you XXXX XXXX
10/26/2015	No	Payday loan	Received a loan I didn't apply for	SD 571XX	Web
My identity was stolen and a loan was open using my ID and other information. I have mentioned this to Dollar loan center as well as provided legal documents. This account has been reporting for 6 and half years and should be deleted. Also the account is showing closed with no closed date populated on my credit. It is reporting as a collection item with {$920.00} balance. This is preventing me from getting a home loan and should be removed.
06/27/2018	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	NV 89107	Web
To Whom you may Concern, I have recently been looking at my future to try establishing my credit to get resources that would hopefully help my future be secure, however I have come across complication on credit that is questionable and I need these to be corrected .I am in hopes that all things can be corrected and solved so I am able to move onward and upward to have better and greater future. Thank you in Advance Respectly, XXXX XXXX
03/26/2015	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	NV 89108	Web
the company dollar loan center somewhere in XXXX XXXX s/d told me they reported to all XXXX credit bureaus. they misrepresented. they only report to trans union when I offered to pay off loan ( small ) they increased the interest 159 %. they are very cut throat and refuse to put me infront of their corp '' hd qtrs. I want to resolve the problem. also wrongful credit reporting to smear me
11/14/2022	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	UT 84116	Web
So Ive tried to dispute these accounts that show on my credit report and wasnt able to get this situation resolved. These accounts where opened with out my knowledge and i believe they should be taken off my credit! My identity was stolen when I lost or miss placed my wallet and my social security card was in it as well as debit cards and picture Drives license.
02/22/2017	Yes	Credit reporting	Incorrect information on credit report Information is not mine	NV 89147	Web
I had a collection showing from dollar loan center for XXXX dollars, that I have n't received a loan from them for the amount, I have n't signed o thing and I have n't been in the store at all, I used different store and I did pay any loan I received from this store. This is not mine, and I want them to remove it from my history.
04/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NV 89119	Web
In ordinance with consumer law 15 USC 1681 section 602 right to privacy this law was violated and i would like to have debt removed off of my report and it has impacted my XXXX XXXX. Ive tried to speak to debtors directly to have this resolved but hasnt been. Dollar loan center and the debt was sold to XXXX XXXX XXXX
01/23/2016	No	Payday loan	Can't contact lender	NV 89123	Web
I received a call from Dollar Loan Center about a payment. The Caller ID stated " XXXX XXXX XXXX ''. The call came from XXXX. I do n't have an issue with receiving the call, but it seems very misleading and deceptive to use the title of a XXXX for debt collection.
01/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	NV 89030	Web
They did not let me make a payment unless I had an ID I had lost my Id and it took 2 months to get it from the XXXX but since it was around XXXX the XXXX was delayed the company was dollar loan center And XXXX XXXX
07/20/2022	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	NV 89183	Web
I received notification from XXXX that there was a collection on my account from XXXX XXXX XXXX XXXX for the Dollar Loan Center in the amount of {$830.00}. I have never had a loan with the Dollar Loan Center.
02/19/2020	Yes	Debt collection Payday loan debt	Communication tactics Frequent or repeated calls	NV 89511	Web
The company, dollar loan center, calls my personal phone and my work repeatedly around 10 times a day. I have the times and dates in my phone log if needed. They are getting me in trouble with my work.
06/28/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Information belongs to someone else	NV XXXXX	Web
I have a collection on my account from XXXX XXXX XXXX and I have never been to one of their locations. I have never applied for credit with them and I never gave them any of my information.
09/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	WI 53202	Web
XX/XX/22 Hard Inquiry was not authorized by myself or any other party on my behalf. The company is listed as Dollar Loan Company of WI
03/14/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NV 891XX	Web
REPORTING XXXX ACCOUNT # XXXX MY RIGHTS 15 USC 1681 SECTION 602 15 USC 1681 SECTION 604A SECTION 2 15 USC 1666B
01/24/2024	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	NV 89061	Web	Older American

11/08/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85395	Web

10/13/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Getting the loan	NV 89149	Web

02/24/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NV 89110	Web

02/03/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NV 89129	Web	Servicemember

10/31/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NV 89115	Web

10/28/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	UT 84054	Web

10/17/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NV 89122	Web	Servicemember

08/12/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NV 89074	Phone	Older American

08/11/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NV 89074	Phone	Older American

06/13/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	NV 89119	Phone	Servicemember

04/19/2022	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	NV 89081	Web

01/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NV 89433	Web

11/23/2021	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	UNITED STATES MINOR OUTLYING ISLANDS 89431	Web

06/15/2021	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	NV 89086	Web

11/05/2020	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	NV 89074	Web

09/12/2020	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 90210	Web

09/05/2020	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	CA 92128	Web

12/04/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NV 89135	Web

09/03/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33179	Web

10/02/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 91367	Web

10/02/2018	Yes	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted your employer	NV 89120	Web

09/07/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NV 89031	Web

06/28/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NV 89081	Web	Older American

03/27/2018	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours		Phone	Servicemember

12/22/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	NV 89122	Web

11/20/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 86440	Web

02/07/2017	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	CA 92591	Web

01/14/2017	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt was paid	SD 57703	Web

10/07/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	False statements or representation Attempted to collect wrong amount	NV 89117	Web

09/09/2016	Yes	Payday loan	Payment to acct not credited	NV 89123	Web

05/11/2016	Yes	Payday loan	Can't contact lender	NV 89147	Web

05/05/2016	Yes	Consumer Loan Title loan	Charged fees or interest I didn't expect	NV 89118	Referral	Older American

01/01/2016	No	Consumer Loan Installment loan	Managing the loan or lease	NV 89084	Web	Servicemember

12/26/2015	No	Consumer Loan Installment loan	Managing the loan or lease	CA 90057	Web

11/20/2015	No	Consumer Loan Personal line of credit	Problems when you are unable to pay	AZ 86442	Phone

09/16/2015	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	NV 89511	Web

08/11/2015	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	UT 84106	Web

05/03/2015	Yes	Consumer Loan Installment loan	Managing the loan or lease	CA 91604	Web

04/21/2015	Yes	Payday loan	Charged fees or interest I didn't expect	CA 958XX	Web

02/27/2015	Yes	Payday loan	Payment to acct not credited	OH 44305	Web

01/28/2015	Yes	Payday loan	Can't contact lender	UT 84648	Web

01/23/2015	Yes	Payday loan	Can't contact lender	NV 89156	Web

11/18/2014	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	NV 89435	Web

05/13/2014	Yes	Payday loan	Charged fees or interest I didn't expect		Phone

04/27/2014	Yes	Payday loan	Charged fees or interest I didn't expect	ME 03909	Web

02/25/2014	Yes	Payday loan	Charged fees or interest I didn't expect	CA 90026	Web

02/09/2014	Yes	Payday loan	Charged fees or interest I didn't expect	CA 91709	Web	Servicemember

01/09/2014	Yes	Debt collection Payday loan	Communication tactics Called after sent written cease of comm	NV 89117	Web

01/09/2014	Yes	Debt collection I do not know	Improper contact or sharing of info Contacted me after I asked not to	NV 89509	Web

12/28/2013	Yes	Payday loan	Charged fees or interest I didn't expect	NV 89129	Web

12/16/2013	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	CA 90047	Web

10/19/2013	Yes	Consumer Loan Installment loan	Managing the loan or lease	CA 90047	Web

09/29/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted employer after asked not to	NV 89147	Web	Older American