DIME COMMUNITY BANCSHARES, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
09/30/2021	Yes	Mortgage Other type of mortgage	Trouble during payment process	NY 11222	Web
In XX/XX/XXXX due to Covid19 I was forced to go into a XXXX XXXX forbearance agreement with Dime Community bank holding the mortgage. I was out of the country at the time and was forced to sign under duress. Recently it has come to my attention that the Forbearance agreement is missing term start date finish date and amount to be paid. And that's why I don't know how much to pay and the finish date of the forbearance. ( See attachments ) Even in the banks letter responding to a complaint I filed against them. The Bank does give dates because they are missing information they says its a 12 month agreement where is the start date. Since the bank has merged with another entity I have not been getting my mortgage statements with amount due or when I did they were 2-3 weeks late. Case and point I have not gotten a statement for XX/XX/XXXX and the mortgage is due tomorrow XXXX XXXX!!!!!. I have emailed and called several loan officers at Dime informing them until they send me the statements I would stop paying the mortgage. They claim that the statements were sent but they were not! They could have emailed them! Ironically the threatening notices seem to make it to my mail box but not the statements! A check bounced and I stopped paying my mortgage as was promised. I finally got a hold a loan officer Ms XXXX XXXX at the Dime Community Bank that seemed reasonable we had a phone conversation agreement that I would make 2 payments in XX/XX/XXXX -Which I did and 2 payments in XXXX which I will make which will catch me up. THE DISPUTE is how much I owe on the forbearance agreement and since Dime Community Bank refuses to send the forbearance agreement accounting I don't know what the payment is. This is a simple matter which they Dime Community Bank refuse to resolve. The bank continues to stone wall by not supplying me with the statements
09/23/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11215	Web
My employer sometimes pays my expenses on XXXX, I then transfer the funds to my checking account. On XX/XX/2021 I was paid {$1100.00} on XXXX and transferred that amount to my Dime checking account where it posted on XX/XX/XXXX as completed. Three days later on XX/XX/XXXX the money disappeared, it showed as a withdrawal called " XXXX Reversal '' and all {$1100.00} was, and remains gone. My bank at first blamed it on XXXX, so I called them and they have no record of any such transaction and said it would be illegal for them to take the money back without either my or the bank 's consent, neither of which were given. Then the bank said XXXX asked for it back, which XXXX denies and if they did it would have returned to my PP account, which it hasn't. Now my bank seems to blame it on me, as though I created this transaction which I'm pretty sure ( if they would actually investigate ) they'd see it's likely fraud, and therefore the bank 's fault. I have offered to allow the bank access to my XXXX account but they are not interested in resolving this or even talking to me at all. I filled out an " Unauthorized ACH Form '' a couple weeks ago but still nobody at the bank seems to be investigating, and they do not wish to speak to me or explain anything, it is incredibly frustrating because I need this money for my rent coming up soon. I asked my branch manager to look into it but haven't heard back and I'm assuming he too will have no useful information. I really don't know what to do, the bank was supposed to protect my money but now it's gone and they want nothing to do with me. I've opened a new account at another bank because I no longer trust Dime, but have kept the empty checking account open waiting for them to give me my money back. PLEASE HELP! Thank you : )
10/16/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NY 119XX	Web
On XX/XX/XXXX I sent a wire transfer from Dime Bank to XXXX for XXXX. A week later I was informed by the company who was to receive it that they never got it. I contacted my bank and let them know. A few days later they said XXXX had requested the correct account number which was off by a digit when sent. I provided the correct account number and thought all was fine. XXXX again asked for the account number and it was again provided. Still my supplier never received the money. I was then informedly my bank XXXX was returning the money to me and I would have the money back in my account. That never happened. In XXXX I was informed by the branch manager that the bank attorneys were involved and they were going to handle this. I learned on Friday from the regional manager no bank attorneys are involved and that basically there was nothing else they could do. He told me I verbally provided the incorrect account number which was a lie. I provided a printout which had all the correct information on it. Myself and the Clerk signed it, as well as the branch manager who later approved it and sent off. I have been mislead from the start as to what was happening. I have been more than patient and would like them either hire the bank attorneys that they said were working on this and refund my money. After banking with them for 32 years I expect more.
07/10/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NY 11211	Web
I purchased furniture with my visa debit card from my bank DIME COMMUNITY BANK. A year and a half later we realized the quality of the furniture was no good and went threw the process of getting a refund. I spoke with the seller via XXXX and they approved the refund and sent the money to the original payment method which was the visa debit card from Dime community bank. Sometime between that year and a half of the purchase we closed the account linked to debit card but the bank also changed from visa to mastercard. The amount is {$710.00} it was sent on XX/XX/2022. We also had add a protection plan to the furniture whish was {$110.00} which was also refunded to the same card. I went in person to the bank a few times trying to resolve this issue they keep saying they don't have the money I provided them reference numbers that XXXX gave me and XXXX say they cant do anything. Another day they told me that even if they could do anything it will takes months to get my money back. XXXX XXXX and she said that it takes months and that the problem wasn't of the bank. The issue is they switched from visa to mastercard.
03/26/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 11561	Web
I have a mortgage and i setup automatic payments as a fail safe to not accidentally miss a payment. On XX/XX/2022 i setup an online payment of {$1500.00} to pay my XXXX payment. The payment went through on XX/XX/XXXX. A few days later i checked my account and my mortgage service, XXXX, had sent a few second payment automatically. One was for {$1500.00} on XX/XX/XXXX, the other for {$1500.00} on XX/XX/XXXX. I had not had the funds available to make said payment. The account went into an overdraft, causing fees of {$35.00}. Now my mortgage service is also sending fees of {$20.00} for the returned check. I feel like the issue is a fault in their own system that wasn't setup right, because it should have either caught that a payment was already processed. Or the system should have told me that an automatic payment was in the process of being drafted while i was making a payment. There was no warning.
11/29/2021	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	FL 34231	Web
I recently received an email from Dime Community Bank, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, NY XXXX and with whom I have a fairly large account. They informed me that I have been locked out of my account due to inactivity and that I must call in order reactivate it. I tried to login to my account and can not, I sent them an email via their website and I have called the provided customer service number, XXXX, on XXXX different occasions in the past week, including today, XX/XX/21, in order to reactivate my account and I have experienced wait times in excess of XXXX hours on each occasion ( currently in excess of XXXX hours on today 's call ) without a service agent ever picking up or response from Dime of any kind. They are making it impossible for me to access my account as they provide no other options in which to reactivate the account other than by calling.
05/13/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11230	Web	Older American
On XX/XX/XXXX I ordered merchandise from a website XXXX based on an unsolicited email. Payment was made by e-check and withdrawn from my account on XX/XX/XXXX in the amount of {$110.00}. The merchandise was never delivered. About a month later I notified XXXX that I never received the merchandise. They promised to reship but of course it never happened. Subsequently, I notified them that I did not receive the reshipment either and I requested a refund of {$110.00}. They promised a refund but of course it never arrived. On XX/XX/XXXX I notified the FTC that I was scammed and filed a formal complaint. FTC advised to call my bank and attempt to reverse the e-check. My bank informed me that it was too late to reverse the charge since their limit is 60 days after the transaction to undo an e-check. FTC then advised to contact CFPB.
08/08/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 117XX	Web
There are information on my XXXX XXXX that is stopping me from opening bank account reported by Dime Community Bank. About writing checks on a closed bank account there was a error with the check books and wrote the check from the wrong check book.
08/29/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 11365	Web
The bank dime closed my account and issued a cashiers check which I never cashed and not its voided I need a new check since it expired with my funds
11/10/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11355	Web
I bank with the Dime Savings Bank of XXXX. I am missing more than {$60000.00} in direct deposit funds. I work with the XXXX XXXX XXXX and XXXX XXXX.
01/11/2024	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	NY 11235	Web	Older American

12/27/2023	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11211	Web

10/31/2023	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	NY 10473	Phone	Older American, Servicemember

05/08/2023	Yes	Checking or savings account Other banking product or service	Managing an account Cashing a check	NY 11209	Web Referral

03/31/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11432	Web

11/03/2022	Yes	Mortgage Other type of mortgage	Trouble during payment process	NY 11235	Web

10/25/2022	Yes	Mortgage Other type of mortgage	Trouble during payment process	NY 10583	Web

09/26/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 11361	Postal mail

02/14/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11364	Phone

02/10/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NJ 07650	Referral

11/12/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CO 81635	Referral

09/04/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	FL 34202	Web

08/06/2021	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	NY 11228	Referral

07/23/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	NY 11213	Referral