DIGITAL FEDERAL CREDIT UNION CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/15/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 276XX
 Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have sent in FTC report, police report and have sent in proof of my information confirming that the alleged debt isn't mine nor did I give anyone authorization to use my personal info.
01/09/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • NJ
  • 08902
 Web
On XX/XX/XXXX I have sent a letter to XXXX to provide proof regarding the late payment. the Congress pursuant 15 U.S. Code 1666b - Timing of payments, states that the creditor may not treat the payment late unless the creditor sent the consumer all the information required under 15 U.S. Code 1637 ( b ) - Open end consumer credit plans 21 days before due date. I have requested from XXXX a proof that all the required information by law was sent 21 days prior to due date or remove the late payment as per FCRA if the information is incorrect or unverifiable then it can not be reported to the Consumer Reporting Agencies as well as pursuant 15 U.S. Code 1681a ( 2 ) ( i ) - Definitions ; rules of construction the consumer report does not include the transactions and experiences between " Consumer '' and " Person ''. XXXX violated several FCRA laws by not obeying them and replied with some " Erroneous '' responses which I will be attaching to this complaint. On XX/XX/XXXX XXXX responded with letter that the information is correct but it is defiantly was not proof required by law. I have sent them my second letter on XX/XX/XXXX giving them a final opportunity to resolve the matter but they ignored it and on XX/XX/XXXX XXXX responded that the disputed information is the same as the last one and refused to investigate.
01/19/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NH
  • 030XX
 Web
It is against the law to report transactions or experiences between the consumer and the person making the report. The term " person '' is DFCU the corporation and the " consumer '' is me. You have violated my rights according to 15 U.S. Code 6802 and 15 U.S. Code 1681a ( 2 ). The illegal late payments that you are reporting concerning me are harming me personally, emotionally, and financially, and causing me damage. You have also inaccurately reported my information on numerous accounts. I request that the inaccurate accounts be deleted from my consumer profile. I've attached the inaccurate information on my consumer report and highlighted it in red. I request that you promptly delete all late payments and send me an updated copy of my credit report within 30 days of your request that you fully comply with the law in my request. Should you fail to make the requested deletions, I request that you provide me with your permissible purpose for reporting each account on file in writing and copies of the written instructions of the consumer ( me ).
01/13/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MA
  • 01841
 Web
To Whom It May Concern, While checking my most recent credit report, I noticed credit inquiries that I did not authorize, made by the following companies : Inquiries : XXXX XXXX XXXX XXXX XXXX DIGITAL FEDERAL CREDIT UNION XXXX I did not authorize anyone employed by these companies to inquire and view my credit report. This is a violation of Section 1681b ( c ) of the Fair Credit Reporting Act and a serious violation of my privacy rights. Validate this information with these companies and provide copies of any documentation associated with these accounts that bears my signature, authorizing a consultation. In the absence of such documentation with my signature, I formally request that these fraudulent inquiries be immediately deleted from the credit file that you maintain under my Social Security number. Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act section 611.
01/19/2024 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • Payment process
  • WA
  • 98034
 Web
Hello, I have a XXXX open with DCU Mortgage. The XXXX has a limit of XXXX. I have taken out XXXX as of today. I am looking to pay XXXX back to reduce the loan balance. I am trying to pay this amount through electronic funds transfer without having to pay for the wire fee at DCU and at my originating Bank. I had requested DCU to give me a one time exemption to increase the Online transfer limits to XXXX. They are refusing to do this and forcing me to Wire the funds. By refusing to do this they are forcing me to pay additional interest by not giving me a pathway to transfer funds and are also forcing me to wire the funds which means I will incur Wire Fee from my external bank as well as DCU. Are they allowed to force to wire the funds only? I have attached their email denying the exemption. Thanks, XXXX
01/02/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48075
 Web
I signed up for a vacation package ( XXXX ), a few months later I realized I never received what I paid for so I decided to dispute the charges and try to get my hard earned money back. I reached out to XXXX but they kept trying to give me the run around and not refund me so I reached out to my bank ( Digital federal credit union ) to dispute the charges and attempt to get my money back. They were somewhat helpful at first but I login to my account today and see that the charges were reversed and my account is overdrawn without any explanation. So here I am now making a complaint because I feel like I am being robbed and scammed by XXXX and Digital federal credit union is in cahoots working with them. I am very disappointed
01/08/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NH
  • 03103
 Web
On XX/XX/XXXX my XXXX account was hacked and {$5000.00} were transferred to a fraudulent linked account. After contacting the Credit Union immediately they said they will reimburse the money right away until the investigation was completed. The money was never deposited. After numerous phone calls to the fraud department and hour on hold we were given the run around and we still have not received the money. They said we needed to wait 10 days, we are now at 15 days and no response from XXXX.
01/11/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • GA
  • 30101
 Web
I was a victim of ID Theft, I was starting to get collections letters in the mail and phone calls, so I pulled my credit I saw several things on my credit report. These accounts are not mine. I have contacted the companies and they refused to help me. I would to have the following accounts removed from my credit report : Digital Federal Credit Union XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
01/01/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • TX
  • 76052
 Web
I deposited a cheque to my checking account. Then once money was dropped into the account, I started sending the money back to sending party via wire transfer. Later after couple of days, my account was overdrawn. The bank was saying it was a forgery check.
01/26/2024 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Denied request to lower payments
  • VA
  • 23462
 Web
01/26/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Problem with a company's investigation into an existing problem
  • Investigation took more than 30 days
  • DC
  • 20011
 Web
01/25/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MD
  • 20721
 Referral
01/24/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • MO
  • 63011
 Web
01/24/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • NH
  • 03110
 Referral
01/23/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Problem with a company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NY
  • 11550
 Web
01/22/2024 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Confusing or misleading advertising or marketing
  • MA
  • 01915
 Web
01/18/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • GA
  • 30022
 Web Older American
01/17/2024 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Payment process
  • NY
  • 10025
 Web
01/11/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 91010
 Web
01/10/2024 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • FL
  • 33417
 Web Older American
01/10/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IN
  • 46017
 Web
01/09/2024 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • WI
  • 53212
 Web
12/29/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MA
  • 01483
 Web
12/29/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 11226
 Web
12/26/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Application denied
  • NY
  • 11434
 Web
12/22/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NC
  • 27704
 Web
12/22/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NC
  • 27704
 Web
12/22/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Getting the loan
  • TX
  • 78653
 Postal mail
12/19/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • GA
  • 30043
 Web
12/14/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 33032
 Web