DFC Global Corp. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/23/2021	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	CA 95833	Web
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficieant of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about t he accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. MONEY MART & {$0.00} I am well aware of my righ ts as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
07/12/2021	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	IL 61614	Web
In approximately XXXX or XXXX of XXXX I took a payday advance from Money Mart in XXXX, AK. Unfortunately, when I lost both of my jobs because of Covid, I was unable to pay them back as agreed upon. In the time that has followed, I've moved several thousand miles away, trying to keep my head above water. In the meantime, my loan was sold to XXXX XXXX. I started receiving threatening, aggressive messages. On XX/XX/XXXX, I called the number that was left and immediately started being harassed and intimidated by a woman named XXXX. She said my account was in a " red flag status '' and kept trying to bully me into giving over a credit card number ( I don't have a credit card ). After about 20 minutes of badgering me, I asked to speak with a manager. XXXX XXXX came on the line repeating the same harassment techniques. Another 10 minutes of harassing me and she finally agreed to take a debit card number. At this point I was so worn down and overwhelmed, I agreed to a payment plan that I can't keep. This is the only point of the phone call that was recorded. I called back the next morning at XXXX XXXX and spoke with a guy by the name of XXXX. I explained that I very much wanted to take care of the debt but the plan they suggested wasn't reasonable and I wouldn't be able to keep it. I also told him that I hadn't ever received anything in writing from them stating what they debt was and how to make payment arrangements. Everything had been done on the phone only. He said he would put me on hold and " look into my file. '' He said he would speak with XXXX and if necessary a senior legal advisor ( SLA ). SLA XXXX gets on the line stating, " We have you on a recorded line agreeing to the payment plan. Why would you agree to a payment plan you can't keep? We never once harassed you or intimidated you. We have the recording. '' I tell her she wasn't a part of that conversation so she has no idea what was or was not said. She says " FINE! I'll listen to the call. '' and then slams me on hold. She comes back about 30 seconds later saying, " We never intimidated you during that recording. You agreed to everything. '' I tell her that I can not keep that arrangement and I want to make one that I can keep. She keeps cutting me off telling me she has me on a recorded line agreeing to everything & they won't change anything. As I'm telling her that I can't make that payment, it will result in detrimental things at home, and that I very much want to set up a reasonable payment plan, she puts me on hold as I'm speaking. I disconnect the call, block the number, and cancel the debit card number I gave them so they can't charge it. They've never given me anything in writing despite me asking them to on 2 different occasions. They are now leaving harassing voicemails saying that they " have located me & will be contacting my place of employment to let them know that they will be showing up at my place of employment. '' They've left at least 4 of these messages. I called today to ask them again for information in writing and for them to stop contacting me via telephone. I also wanted to tell them that I was contacting the CFPB. XXXX XXXX answered and said, " Well I don't know who you are so I don't care '' and hung up on me. I called back again and was instantly hung up on. I called back a 3rd time and was hung up on. I dialed XXXX on the 4th call and got through ( since they couldn't see my number ). XXXX XXXX answered again. He hung up on me again. They've left voicemails threatening to contact my employer 3 times so far : 1 ). XX/XX/XXXX, XXXX XXXX XXXX message left by XXXX XXXX ) 2 ). XX/XX/XXXX, XXXX XXXX XXXX message left by XXXX XXXX ) 3 ). XX/XX/XXXX, XXXX XXXX XXXX message left by XXXX XXXX XXXX
03/23/2016	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	AZ 85260	Web
I received a message from a XXXX XXXX XXXX from a " Plaintiff 's office '' regarding a case against me and I would be getting served a summons in the next two days. I received messages from two friends of the same message. I called the number right away and spoke with a XXXX XXXX. He said that he was a law firm preparing a lawsuit against me for a payday loan and due to the statute of limitations the creditor is taking legal action against me now before it runs out. It said it was over {$700.00} I owed plus attorney fees and costs. But if I agreed to pay today, they could work out a payment agreement. He stated he was representing XXXX XXXX XXXX. He provided my last XXXX of my social security number and information regarding the debt such from its original company. I agreed to pay the amount I believed this must be legitimate since he called my two friends and knew the original debt information and I did n't want a summons of a lawsuit against me. After I provided my information I asked for his company 's info. He stated he is with a company called XXXX which is a law office in XXXX, Texas XXXX. I asked for his direct number and he provided XXXX. He said he would be sending me a receipt by the end of business day. After the call, I felt like something seemed wrong because I felt as though they were pushing me into resolving this by threatening legal actions against me. So I called back and explained my concerns. He stated he would send me the receipt right away. I received the receipt in my email and it was very vague with limited information and the company was totally different from the company he told me he was with. I called the number on the receipt and a man answered. I asked what kind of company he was and he said it was for mediation services. Then he asked me directly if it was me calling. I said yes and he transferred me back to XXXX XXXX. I have since checked my credit report and this payday loan with XXXX is not listed on XXXX, XXXX or XXXX. Everything on my credit report is current because I have disputed incorrect charges that appeared recently. This company used scare tactics and possible legal action against me to get me to pay a debt that is past the statute of limitations and possibly may not even be assigned to me. From my research, I have determined under the Fair Debt and Collection Protections that threatening legal action is illegal and a company is not allowed under the law to take these actions. Thank you in advance for all help and guidance with this complaint.
03/18/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	FL 33909	Web
I have the all the details you will need I just am just busy today and did not have time to gather them. I had a payday loan for {$500.00} that I received over a year ago when the hurricane hit us here in Florida and I couldn't pay my bills I started struggling and eventually took a payday loan. I cleared that loan but was always chasing my tail, XXXX XXXX XXXX XXXX in Florida constantly called me 24 hours after I repaid my load and would ask " Just seeing if you needed some money this pay period ''? So I would be broke and hop on it, they made it sound so safe and never explained any consequences to me. Well I chased that loan every 2 weeks for a year paying on time and handing thousands of dollars in fees to this company. I was a GREAT customer. Well now my father is in the hospital with failing XXXX, I am trying to take care of his home and mine and they call me up to 20 times a day, they constantly re-process the loan and I ger more NSF fee 's. Then they call and text you until your scared and approve more deposit attempts just in a hope that a few extra bucks will come my way and clear this up. I wish I would have just gotten evicted instead of this loan but the thought of runing a perfect rent history scared me and they knew it, that's why they called so much to offer help they knew what I needed the money for. I want the phone calls to stop and the fee 's, how am I supposed to get ahead and why cant they work out a payment plan with me? This should be illegal to do these loans I feels o stupid at XXXX to end up in this spot. My bank account is screwed, im struggling now more than I was before the loan. Never again will I do one and I hope companies like this need to start a MUCH stricter loan process and not allow these people to call and offer loans as soon as the mandated law that says no loans until 24 hours of repayment is done they call you and offer you money to " help you out this week '' as they put it which tells me they know that you need the money after the first loan to deal with just paying off the last loan, that part should 100 % be criminal. No one should be able to solicit a loan after a payday loan 24 hours after its been repaid, thats set up for failure, it should be 1 loan a month max. This is a nightmare, but what was I supposed to do I needed a home for me and my daughter and the hurricane was a ripple effect of chasing my tail due to loosing all that work, I was off for 2 weeks with no pay, alot of us were.
11/03/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA XXXXX	Web	Servicemember
I am a 100 % XXXX veteran on a fixed Veteran 's XXXX compensation. My monthly income from my VA XXXX is approximately {$3000.00}. I have additional monthly requirements to pay out of that amount including my car payment ( {$210.00} ) and insurance ( ~ {$200.00} ), credit card payments ( ~ {$500.00} ), shared rent/utilities ( {$1500.00} ). Around early XX/XX/2019, I was approached about a potential business opportunity that required I put in {$2500.00} as a " partner '' to cover the start-up expenses like filing the business documents with the State of California and the local government. This money wasn't readily available to me so I went to " Aspen Direct '' online to see if I could get a loan. I provided my income and debt statements ( above ) to the processor. They said they could approve the amount- {$2500.00} - at 130.93 % interest. I did not understand what that meant but because I was trying to participate in this business, I signed the contract. I made all of the payments on-time and out of my personal XXXX funds. Approximately six months later. I received a notification that I could increase the loan principal if needed. Because of the situation with the " business '' I was trying to participate in, I accepted the offer and took out the additional amount still not understanding what the interest would mean as far as a repayment. I was paying these loans out of my personal fixed finances until the business was able to take-over the repayment. At that time, I called Aspen Financial to change the payment account to the business and authorized auto-pay. As a result of COVID-19, I was unable to make payments. I called Aspen Financial to request a deferment citing that I was financially impacted as a result of COVID-19. They would not provide any allowances for non-payment with a COVID-19 excuse. I repeatedly explained that I was on a fixed income and that my " business '' had suffered directly as a result of COVID-19 closures but they insisted that it be repaid immediately. I made multiple attempts to work with Aspen Financial but they have not worked with me in any capacity. I've previously requested a copy of my payments vs balance only to be told it's not available. They have now reported this to the credit bureaus as a " serious delinquency '' and a collection XXXX days.
10/19/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CA 94544	Web
On XX/XX/2021 I noticed that {$5600.00}, was taken from my momentum mastercard, which is a prepaid card sold at Money MarXXXX locations. I immediately called XXXX mastercard to get it cutoff so that no additional charges can be done. I was sent a dispute form with all the charges and told to email it back, which I did the same night. They said it can take up to 90 days but to call back in 10 business days because I can be reimbursed sooner. On XX/XX/2021 I was notified by two banks about my info being used to open credit accounts. On XX/XX/2021, I went to Money Mart to speak with the Manager at store XXXX in XXXX, CA and she positively identified her employee from my bank statement as the person who was transferring funds from my account to herself. Not to mention, the same employee was also fired for stealing money orders from the company.On XX/XX/2021 I spoke with XXXX at Money Mart head office and emailed the police report. On XX/XX/2021 I file a complaint with the DA office. Money Mart Corp. office is fully aware of the incident and I've been very cooperative, they have all the proof and evidence they need to prove negligence, fraud and identity theft but they have not reciprocated the same response. Its now, XX/XX/2021,14 days later and still I have no money, no response or corrective action taken. Im am mentally, physically and beyond exhausted with being treated unfairly by this company with bad business practices. I trusted this company to protect my personal information and finances and that trust has now been broken. They have not even attempted to notify other customers of the identity theft and fraud committed at the XXXX location as others could potentially be at risk. At this point my entire identity and finances is in the hands of a theft that Money Mart employed and trusted with their customers information. Money Mart is dragging their feet with the Investigation. There's no need for an investigation when the evidence is firm.I want others to know about this and to take my experience as a reason to take extra precaution when dealing with untrustworthy employees and companies. This is a clear case of them protecting there personal liabilities over public interest and its unethical.
02/24/2022	No	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	FL 34698	Web
On Monday XX/XX/XXXX I downloaded the money Mart app which is owned by money Mart and the check cashing store. I downloaded this app onto my phone. I followed the steps and registered as I have never registered or used this check cashing companies app before. The app asked me to provide a debit card or bank account that it could send My payment once this check was cashed. I chose a debit card that is supported and was accepted and approved by the money Mart. You have two options you can add a debit card or you could add your bank routing and account number I did not and have not provided any banking account or routing number for payment. After taking about 3 hours because there was issues with this app it's all the steps took the photos sign the check that everything I was supposed to finally the check was approved in the company said that they cashed the check and sent the payment to the checking account on file. Which is first I thought was odd because I never added a checking account just a debit card. This company sent my money to an account that was not mine. I tried contacting their customer service and every time you would get through the reception was so bad on their ends it seemed like they honestly purposely had loud sounding things like traffic horns honking the sound sounded like it was in a complete loop honestly could tell it was fake. I got a hold of this company 's escalation department and was told I'd be transferred here and there every time they would transfer me the phone call with drop or they would just hang up. I cashed a check for {$360.00} I believe this company stole My money and keep giving me bull XXXX excuses and the runaround about giving me my money back. I've never dealt with such a shady company but I still do not have my money I'm going to file complaint after complain after complaint somewhere until this company gives me my money back.
05/09/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 90004	Web
in XX/XX/2018 I received a {$5000.00} installment loan from Money Mart. I made about 4-5 payments and then had difficulty with paying the almost $ 600 monthly payment. I needed to talk to them but had difficulty locating the number to reach customer service. I never received any monthly statements, notices, or anything regarding my installment loan with Money Mart either by mail or by email. I fell behind on payments and while trying to fix things, the loan was charged off and I wasn't notified before or after. The loan had not initially even appeared on my credit report. I'm not sure if they are required to, but I believe the Fair Credit Reporting Act requires that they notify me when negative information is being furnished to the credit bureaus, doesn't it? I did not know that they were going to report this information until I checked my credit and saw that a 90 day late had appeared. I called them and was told by the person on the phone that they " just started doing stuff like that '' and they didn't have much information to give me. I ended up with 2x90 day lates on my XXXX report and then without warning the loan was charged off. FCRA rule states that the creditor is supposed to notify consumers if negative information is going to be reported to credit reporting agencies including charge-offs and late payments and the notification is supposed to be done within 30 days. Without notification I did not have sufficient opportunity to rectify the situation. I don't think this is fair. The 1000 % interest rate may have been legal in California but I feel like this was not a fair deal. I believe that not providing statements and written communication is part of an overall strategy to take advantage of borrowers like myself. It's like they want me to default.
10/18/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	TN 38016	Web
I took out an installment loan in the amount of {$3500.00} with Aspen Financial Direct on XX/XX/XXXX. The terms of the loan agreement stated I would pay 52 bi-weekly payments in the amount of {$190.00} with the last payment scheduled for completion on XX/XX/XXXX. If I had made the payments as scheduled, by the end of the loan term ( 2 years ) I would have paid {$6800.00} in interest and a total of {$10000.00} for a {$3500.00} loan. This loan had an interest rate of 131.46 % and the loan agreement stated there was no penalty for early payoff. I paid off this loan early ( on the 19th payment vs the 52 payments scheduled ). After borrowing {$3500.00}, the total amount I paid back to Aspen in 19 payments was {$6900.00}! Having already paid {$3700.00} into the loan, when I called to get a payoff amount I was quoted a charge of {$3100.00}. I paid the amount quoted in full on XX/XX/XXXX to Aspen, however after calculating the interest, I found that Aspen overcharged me for the payoff amount and I should be due a refund of over {$1000.00}. I have paid almost {$7000.00} in a 9 month old loan that would have resulted in me paying {$10000.00} had I paid it back in 24 months!!! This is total robbery! I took out this loan due to a financial hardship moment I had with the expectation of paying if off asap, which I did. I have sent 3 email letters to Aspen regarding refunding me some of the payoff money they overcharged me but have gotten no response. The letters were sent on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. If I can not get this issue resolved by Aspen FinanciaI will be contacting the Attorney General and pursue legal action if necessary to correct this wrong.
11/20/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	CA 91601	Web
In XX/XX/XXXX, I checked all XXXX of my credit reports and discovered that there is an inaccurate debt noted on my XXXX and XXXX XXXX XXXXThis false debt is being reported by a collection agency known as XXXX XXXX XXXX, XXXX with the original creditor being Money Mart. It is being inaccurately reported that I took out a loan in the amount of {$250.00} in XX/XX/XXXX. I immediately disputed the claim with both credit reporting agencies and contacted the original company from which this false debt came from - Money Mart. I called Money Mart on XX/XX/XXXX and Money Mart associates relayed to me that I do not owe them anything. I DID NOT TAKE OUT ANY LOAN from Money Mart in XX/XX/XXXX. Money Mart agreed there has been FRAUD and IDENTITY THEFT against me and escalated the matter to their XXXX XXXX division. I believe that Money Mart experienced a data breach in XXXX and that my personal information was stolen and used to place a fraudulent loan in my name at Money Mart. I have placed XXXX different tickets to the Money Mart 's XXXX XXXX department and no one has returned my calls to discuss this urgent matter. In addition, XXXX XXXX XXXX has failed to remove this invalid debt on my credit reports as my disputes have been refused by them. This inaccurate credit reporting has caused me financial harm by lowering my credit score and much emotional distress. My credit score and financial standing have been horribly affected by this blatant misinformation. Money Mart is violating the law by reporting inaccurate and false information about me on my credit reports in trying to collect on a fraudulent claim.
05/14/2016	Yes	Payday loan	Payment to acct not credited	FL 33317	Web
I applied for a payday loan on XX/XX/XXXX from The Check Cashing Store. The website said repeatedly that the money would go " right to my account. '' After the loan was approved, a message appeared on the site saying that the money would be in my account within 48 hours. I spoke with several people in the company and was told different answers each time. When I asked to have the loan cancelled, I was told that that was not possible because the loan was " in progress. '' When I spoke to XXXX in the " complaint department, '' I was told that someone from the payday loan dept would call me back within 1-3 business days. I did manage to reach her myself. She stated that the loan was not approved for 24 hours and then it was up to the bank to decide when to deposit the money. According to this information, it is not really the Check Cashing Store 's fault that the money is not in my account, it is the bank 's. Had I known any of this up front, I would have driven the short distance to the store and taken the money to the bank myself. It is 4 days since I was given the " loan '' and the money has not appeared. My bank account has accrued more than {$200.00} in overdraft fees at this point. The Check Cashing Store 's online description is a distortion of the facts. Consumers are not given vital information about the process in advance of the approval. In reviewing the documents I signed, I find no information detailing the delays. In fact, it states that my loan was funded on XX/XX/XXXX and that interest would start accruing on XX/XX/XXXX.
05/24/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	CA 95820	Web	Older American
I applied for a small online payday loan fr om Money Mart , X/XX/2017 . Ive done business with them in the past, and paid my small loans. I was approved, not " preapproved '', for {$150.00} . Money mart w anted source of income, Social Security XXXX XXXX XXXX Statements, and a government ID. They wanted me to fax or upload it to their site. I could not, so I took it to their store at, XXXX XXXX XXXX , XXXX . CA. XXXX , the next day. I TOLD the clerk I was approved online and could not, upload the forms. I gave her copies, I showed her I ad already been approved. She went through the motions of processing a new loan, i thought she was going o email or fax the papers to the online service. She gave me a paper, that said the loan was denied, because, I had one being processed. I TOLD her that, she knew it was going to be denied, she seemed to be doing some type of fraud. She said she could fax or call them, but she was doing irregular business processing so I left. I informed the company, someone named " XXXX '', that appeared to be covering the clerk lied, and said the clerk cancelled the online loan. She can [ t and that does n't make since.She kept copies of my papers. I think hey may have been trying to do fraud on some of my family 's properties, I have identity-theft. I think a bad group or gang bought this store a year ago, it is no longer credible.
02/27/2016	Yes	Payday loan	Charged bank acct wrong day or amt	CA 95662	Web
I obtained a pay day loan from XXXX/XXXX/XXXX from Money Mart. The online application asked how often I was paid to indicate my repayment date. My next payday was XXXX/XXXX/XXXX and money mart pulled the funds from my account on XXXX/XXXX/XXXX causing XXXX overdraft charges in the amount of {$70.00} total and return check fees on my money mart account. I have since had that payment reversed as I should not be impacted as a consumer because there is a glitch in their system. I spoke to Money Mart 's online department many times and requested for a supervisor to return my call. I have yet to hear from a supervisor. I have received mutiple autodialer calls from money mart daily from multiple phone numbers to collect the debt. I have let Money Mart know my intention to file claim with CFPB and requested no additional autodialer calls and I was told I would have to send cease & desist to their support department. I advised that I wanted my cell consent to be removed and they declined to stop the calls. I have answered some of the calls requesting to speak to a supervisor and have been sent to a line that just rings and rings. My account has been documented by the online department of my dispute and that this was a glitch in their system that it still processed my repayment without recognizing my next paydate.
10/20/2022	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	CA XXXXX	Web
In level with enormous phone calls and indicator placed letter from Money Mart co d/b/a etc.. That the entitled letter head attachment is in complaint with identity theft. I did not use the address the company has listed the address is not associated with my residency commercial property address at the counter. XXXX XXXX XXXX bank does not have the address identity of the money Mart scandal finds the address on the enclosure on the XXXX account interim therefore the company has identity theft XXXX XXXX XXXX bank account interim name and address.. My EO ( XXXX ) license conduct my address residence in not location of XXXX XXXX in the state of California registration and then tell me when I called and task account online that I do not have an account. Means I am not in the money Mart system with a cross cancel attached document.. Then call me day to day. Attachment is a civil agreement and like I stated I ain't paying your employees overide because the documents provided are the only computers functionality in the money Mart location system the frank documents do not belong to me because it is not the address I used it use. No notice has been mailed to me because the address is not my registration in this said state,.
05/11/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92336	Web
I have received a phone call i believe beginning of XX/XX/XXXX or end of XX/XX/XXXX dont remember. It was some kind of collection agency harassing me and yelling at me trying to collect {$4700.00} for Money Mart and for some reason saying it was mine and i opened the account back in XX/XX/XXXX but yet It was never reported onto my credit report until after that phone call on XXXX XXXX and i believe XXXX as well since they report to both of those bureaus it was a woman saying she has been doing collection agencies for 15 years. Very rude and threatened me to go to court for me doing fraud with inaccurate and fraudulent information and reporting. I attatched a screenshot of what that company has reported on my XXXX XXXX. AGAIN never was reported onto my account until after the phone call and it says the account was closed XX/XX/XXXX. They have no proof of payment history. High balance is {$2500.00} but were trying to collect {$4700.00}, and as you can see somehow my last payment was XX/XX/XXXX. All of these are against the FCRA Section 609 E Please remove this inaccuracy from my report because i felt very harassed and everything is inaccurate and affecting my credit score negatively.
04/30/2019	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	TX 75044	Web
On XX/XX/XXXX I received 3 calls and 3 voicemails from XXXX XXXX whom states she is a process server in State of Texas and I have 2 charges filed against me. My daughters boyfriend received a call from a different number XXXX XXXX XXXX at his private business, XXXX XXXX who also stated she was a process server. She also called my Son last week as well and left same scripted voicemail. She states to contact a company called XXXX XXXX at XXXX. I called them to try and get more information, they stated it was a Moneymart payday loan from XX/XX/XXXX. I told them I filed Chap XXXX Bk in XX/XX/XXXX and it was discharged, they then stated payday loans do not get discharged and she said " good luck with that '' then hung up on me. I called back to get as much information as I could which was not ever presented clearly, I asked where they were located and she would not give me that information or any information about process server. I informed her that bankruptcy was filed and she said that collection would proceed, I could take this up in court or judgment would be placed against me on a debt over 7 years old. They were very argumentative and told me " you can take this up in court ''
05/18/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 946XX	Web	Servicemember
I took out a predatory loan with Money Mart. They have reported negative remarks on my credit report. This company would not provide me with a payment date. They just began taking out payments on each of my paydays. I borrowed {$5000.00} and paid over {$2000.00} and now the company is saying I owe {$6.00}, XXXX. They will not give me a set payday. When I requested that they stop taking payments out of my XXXX XXXX XXXX checking account to caused me to get all of these payment fees because they gave me different stories on stopping the payments. This exacerbated the situation and caused me to miss payments. The Corporate office forced me to go to the store that is packed all the time and has long waits. I feel that this is predatory lending because you can never get ahead of the debt and they are now claiming that I owe more than I first borrowed. They impacted my credit when I am trying to purchase a home. I am veteran and homeless but they persist in rates that are meant that you never pay them off. I also found it amazing that the corporate office was not able to stop the recurring payments from debiting my bank account.
12/05/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	SC 29456	Web
A company called Aspen Financial Direct reported a loan that I NEVER took out. They have 0 proof of me taking out the loan and on top of that, they have multiple reviews from other people reporting the same thing. This site needs to be shut down. They are stealing from people and selling loans to debt collectors that people never took out. I never got any money from Aspen. I never signed any documents with them. I never took out a loan with Aspen. The company sold this loan to a debt collector named XXXX XXXX XXXX. This is affecting my credit as it showed up on my credit report in collections. I NEVER took out this loan. I don't have dates and times because I never worked with Aspen but XXXX XXXX XXXX who bought the debt from Aspen and should also get in trouble for not reviewing Aspen before buying this debt ( especially with so many similar complaints out there about Aspen ), they list XX/XX/XXXX as when this hit collections on my credit report. The amount they say I owe is {$4100.00}. I need this removed from collections but the credit bureau is not being thorough with their dispute investigations. Please help.
05/03/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	LA 70508	Web	Servicemember
I received an alert that a new collection account was added to my XXXX and XXXX credit reports. The company, XXXXXXXX XXXX XXXXXXXX XXXX, listed a debt owed, for original creditor, MONEY MART. The issues here are, this account has dropped my credit score. I was not made aware of the debt. I was not provided with formal communication ; a written letter explaining what the debt is for and my rights to dispute and or request debt validation. As according to the FDCPA. This account was added on XXXX XXXX. I received nothing in prior months from either company associated with this debt. I have lived at the same address for three years. It is apparent, no attempts were made, in order to verify or justify any of what was reported to the bureaus listed. I have had many issues in the past, with accounts being opened with my information, as my wallet, that included driver 's license, checkbook, social security card, and children 's social security card, was stolen at a gas station. There has been a police report on file with all three bureaus. I will not admit to a debt that I has not been properly validated.
12/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	LA 70115	Web
this creditors below did not have permissible purpose or my written permission to authorize this inquiry XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
08/03/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 75149	Web
RE : Request Investigation of Credit Inquiry on My Behalf Dear Sir or Maam, I recently conducted a review of my credit report, and I noticed that your agency showed credit inquiries that I find to be problematic. The first inquiry in question was apparently made by Aspen Finance on XX/XX/2020 and I have no recollection of doing any business with Aspen Finance. I contacted Aspen Finace, and asked them to take action to get this inquiry removed from their records and to erase any record of the inquiry with all credit reporting agencies. They assured me they would comply with my request and take whatever steps necessary to resolve the issue, but I wanted to contact you as well, just to make sure this gets done.convenience, as I am going to be applying for a home mortgage in the near future. I would very much like to ensure my credit score is showing an accurate depiction of my creditworthiness. Please update me with a full report on your findings within the next two weeks. I look forward to having this situation rectified as soon as possible. Thanks for your prompt attention to this matter
01/16/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 90045	Web
I took out a personal installment loan for {$5000.00}. I realized it was at a high interest rate but never did I realize the excessive rate. I have a payment of {$550.00} per month and yesterday I found out from the creditor that only {$10.00} per month of that is going towards principle. I would have NEVER taken the loan if I had known that was the case. It was not explained to me in the loan process. I TOTALLY realize that there are a lots of places out there like this one. I have had them before but never to this extent. My complaint is that creditors should first of all explain this upfront in the loan signing process. Our government laws should but NEVER allow companies to rip off people this way. My credit scores are low but I do make my payments. I also want to know the organizations and/or government agencies that are working on correcting this abuse to consumers so that I can follow up with them. I will also be sending a letter to congress voicing my option. Any information that you can provide me to get involved in stopping this is greatly appreciated.
06/15/2023	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	FL 330XX	Web	Servicemember
In XXXX, I cashed two posted dated checks at the check cashing store in XXXX Fl. They didnt hold them and tried to cash them. The didnt clear. They called me and told me they would turn it over to XXXX XXXX Attorneys Office to collect monies owed through courts. the check amounts were {$110.00} and XXXX. SO I get the money and delivered it to them paid in full. Much to my surprise in XX/XX/XXXX XXXX and XXXX XXXX placed these on my credit report. I called them and told them they were paid. They said they didnt care that I owed the money. Quite rude. I called the check cashing store and they said they had no record i owed them any money. I called the collection again but they demanded I pay on a debt that had been paid in full years before. I dont have the receipt of payment because I changed banks and moved a few times. Covid happened shortly thereafter. This has caused great harm and undue stress. My attorney advised me to file a police report against XXXX XXXX XXXX. I want this removed from my credit immediately as its caused me great harm.
05/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33169	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX Attn : Complaint Department I am writing to dispute the following information in my file. I recently received a copy of my credit reports. The credit reports showed credit inquiries that I dont recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit. The FCRA states that the only permissible purpose for pulling someones credit is for : A. Firm Offer of Credit B. Insurance C. Employment D. Court Order The following credit inquiries are related to none of the aforementioned permissible XXXX XXXX ( XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX ( XX/XX/XXXX ) XXXX XXXX ( XX/XX/XXXX ) XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX ( XX/XX/XXXX ) XXXX XXXX ( XX/XX/XXXX ) Please remove these inquiries from my credit report immediately. I have enclosed a copy of my police report as proof of my identity. Sincerely, XXXX XXXX XXXX XXXX.
09/04/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	FL 333XX	Web
Dollar Financial dba The Check Cashing Store ( a name they use in Florida ) is a company I used for a Payday Loan in XXXX XXXX Florida. They were offering a brand new product that was a {$1000.00} loan in the early part of XXXX of this year ( 2019 ). The loan was represented to me with a ninety day payback due on the first of XXXX ( 3 months ). The 'Federal Truth In Lending Disclosures ' page in the contract under the PAYMENT SCHEDULE says 'My payment schedule will be one payment of {$1300.00} due on Thursday, XX/XX/2019 '. Regrettably the above mentioned company took {$450.00} in an ACH ( not a check ) on XX/XX/XXXX ( one month after I took the loan out ) out of my checking account thus causing financial pain and distress as my account went negative and my bank charged {$84.00} in fees as well. A complaint was also filed with the Florida Department of Financial Regulation in XXXX Florida. Please let me be clear that NO check was given to them for this date ( XX/XX/XXXX ) or any other date by myself.
11/07/2015	Yes	Payday loan	Payment to acct not credited	FL 33444	Web
The store allowed an extend payment plan on a payday advance that was paid for in full by ACH check on XXXX XXXX, 2015 and fail to refund cash payment. I obtained a loan of {$500.00} from The Check Cashing Store and agreed to payback {$550.00} on XXXX XXXX, 2015. I was not able to pay the full amount on my due date. The representative allowed me to make a partial payment of {$300.00} in cash in order to extend the remaining balance of {$250.00} for my next pay period. The Check Cashing Store ran my check which cleared on XXXX XXXX, 2015 in the amount of {$550.00}. I contacted the store and was advised they had no record of my cash payment and that my receipt was not valid because it was tendered as a Money Order. The rep claimed she could not do anything but have the manager XXXX look at the surveillance cameras to prove I paid cash. The Check Cashing Store or the manager has made NO EFFORTS to contact me with results of the surveillance camera or my REFUND of {$300.00}.
06/10/2023	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CA XXXXX	Web
In XXXX, ASPEN Financial Direct issued a loan to someone who stole my identity. This financial company never pulled my credit and somehow was able to issue a fraudulent loan. I have since looked them up with the XXXX XXXX XXXX and it seems they issues loans without pulling a credit report to stolen identities. Even if they would've tried to pull my credit, they wouldn't have been able to since I keep all 3 locked. I didn't become aware my identity had been stolen and this loan existed until the collection account appeared on my XXXX credit report in XX/XX/XXXX from XXXX XXXX XXXX. I filed a report on IDENTITYTHEFT.gov and was able to get it removed. Then they sold the fraudulent loan to XXXX XXXX XXXX XXXX in XX/XX/XXXX. I've spent a ridiculous amount of time fighting this with the credit bureaus. Now XXXX denied my dispute and I have to keep fighting, wasting my time, while this company gets away with stealing identities and issuing loans. This company is a scam.
12/28/2016	Yes	Payday loan	Applied for loan/did not receive money	FL 33426	Web	Older American
Hello, I filed a complaint against Money Mart for a fraudulent inquiry on my credit report. Money Mart replied stating I came into their organization on XXXX XXXX, 2016. They indicated I applied and did not receive a loan. I am asking the organization to pull their video on that date and to provide a copy of my license in which they should have if I came in to apply. I am also asking company to provide the phone number on my credit report and match against their application because they should have seen a fraud alert on my credit report in which they have the credit inquiry listed on and the phone should have been called and verification implemented. I have never been to this organization, nor did I know of this organization existed until viewing the inquiry on my credit report. I have never been to Money Mart and have no clue where this place is. Again, I am asking for the removal of this fraudulent inquiry as I never applied for anything with this organization
07/09/2015	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	NM 87144	Web	Servicemember
I am a servicemember who was serving with the XXXX XXXX and had an auto loan open with XXXX XXXX, through the XXXX program created and operated by DFS. I received a redress check in compliance with Consent Order File No. XXXX. I was traveling for my ( then ) current job at the time the check was mailed to me, and as a result it was placed in an archive of all my mail that my parents were keeping for me while I travelled. I did not return and go through all of my mail until recently, and because of this, the check that I was sent is more than ( XXXX ) days old, and is therefore void. I have contacted both DFS and XXXX XXXX XXXX ( the company contracted by DFS to issue redress checks ), who have both told me that they can not, or will not, do anything for me. This check is almost XXXX ( XXXX ) dollars! I read the compliance order, which states that it shall be effective and honored for XXXX ( XXXX ) years, and it has not been honored with regard to my case.
09/03/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	IL 60046	Web
Hello Im reaching out for a case that I have already filed against Aspen financial. Previous case number- XXXX. This is not correct and I do not agree with what Aspen Financial responded with. They sent over information that could easily be auto generated with my information. This is identity theft. I have never opened any account with this company. I have never received any kind of information about this account until XXXX, which I quickly responded to as this took a major hit to my credit. The response from Aspen financial is fabricated and is fraudulent. I have asked where did the funds get sent if this was legitimate? Why has this never hit my credit until XXXX if it was opened along time ago? None of my questions have been answered. Aspen Financial sent over documentation that is fraudulent and not mine. I would like this to be investigated more as this was not me who opened this account. Thank you.
07/21/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33810	Web
To whom it may concern : Not too long ago, I obtained a copy of my credit report and was shocked to find a credit inquiry by your company that I do not recall authorizing. I understand that you should not be allowed to put an inquiry on my file unless I have authorized it beforehand. Please have this inquiry removed from my credit file because I believe I did not authorize this inquiry. Under the Fair Credit Reporting Act, your action constitutes a violation on my rights, which is illegal and causing severe damage to my credit rating. I would appreciate your immediate attention to this matter. Kindly forward me documentation that you have had the inquiry removed. Otherwise, please send me proof of such authorization, if you find that I am confused, and you did have my authorization to inquire into my credit report. I thank you in advance for your cooperation and hope to hear from you soon.
02/16/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 91762	Web
I tried to make arrangement to pay off the amount with company but was unable to so I asked on how to stop ACH so I can send payment in at a future time. I was told to send an email and it would stop. I sent an email to request to stop ACH on XX/XX/XXXX and on XX/XX/XXXX they with-drawled XXXX and I was also charged NSF XXXX. I spoke with XXXX and she said it was their error and I followed everything I needed to do. I then again emailed and called her 3 more times and each time I was getting the run around. On XX/XX/XXXX I was credited the NSF fee but not the original amount. I again sent an email asking me to send my bank statement which I did a week ago more runaround or delayed tactics. I could not pay my other bills which also cost me more NSF fees. Bottom line is that they took out money from my checking account illegally and admitted wrongdoing but has not fixed the problem.
04/12/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 92316	Web
Hello, I was looking at my credit report recently with XXXX XXXX and XXXX I see for some reason i have a delinquency on my XXXX report and i have no open accounts at all with any late payments or misuse of utilization. Also I did not apply for anything with XXXX XXXX XX/XX/2017 on my XXXX report. XXXX XXXX XXXX XXXX XXXX did not have permission to run my credit report for any reason. They ran my credit that day twice one under their car dealership name and one under XXXX on my XXXX XXXX. furthermore I also did not apply to XXXX XXXX and I have been receiving phone calls saying i owe them money but did not get any loans from them I only have a hard inquiry for some reason and it does not show up on my accounts in any of the credit bureaus so that is fraud. Please remove these hard inquiries from my report and have that fraud delinquency removed as well thank you.
03/10/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	FL 33312	Web
My name is XXXX XXXX. My XXXX XXXX checking account number is XXXX. In XX/XX/XXXX, I applied for payday loan for {$1000.00} at The Check Cashing Store store # : XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX . The first payment was paid on XX/XX/XXXX in the amount of {$260.00} to DFC Global Corp from my XXXX XXXX checking account. On XXXX XXXX the second payment was paid in the amount of {$260.00} to DFC Global Corp from my XXXX XXXX checking account. On XX/XX/XXXX the third payment was paid in the amount of {$330.00} in person at the following location : The Checking Cashing Store XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX. On XX/XX/XXXX, the four payment was paid in the amount of in the amount of {$260.00} to DFC Global Corp from my XXXX XXXX checking account. I was told I only made one payment on the loan however, I made four payment towards the payday loan.
06/22/2015	Yes	Payday loan	Applied for loan/did not receive money	CA 958XX	Web	Servicemember
I went into Monetary Management of California, Inc. d/b/aMoney Mart for a loan. I asked how much I would owe on a loan of XXXX dollars. And the woman said I would have to apply. I filled out an application and gave it to her. She demanded my id, proof of income, bank statement and other proof. She took my picture, fingerprint, called my bank to verify my account was in good standing, and had me sign a bunch of paperwork. Then after all that she checked something on a computer she told me she could not loan me. I asked why would she collect all my information and have me sign stuff as if I was going to get a loan. She said it was policy and that they get audited by the state. I asked for my check back and copies of my documents and she said no. Should n't they have told me no before all of that? XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX
05/15/2023	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	UT 84403	Web
This debt collection agency suddenly appeared on my credit report XX/XX/XXXX. At first I didn't recognize this debt because of the absurd amount that it reported owe. The debt collection agency is XXXX XXXX XXXX XXXX. The amount they are reporting is {$7800.00}. I disputed this XXXX times. I have never received anything in the mail, or call regarding the debt. It took my a while to figure out what debt they were referring to. When I found the initial loan document, the amount financed was {$1500.00}. I am not sure how they came up with the amount of {$7800.00}. I disputed both with XXXX and XXXX, but XXXX XXXX XXXX is confirming that they have the correct information. I disputed on XX/XX/XXXX and XX/XX/XXXX. They have yet to justify the amount hey are claiming I owe, even though I have sent them a copy of my initial loan document.
09/22/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 91350	Web
Took out an installment loan for XXXX XX/XX/XXXX. Was allowed to skip 2 payments in XXXX due to pandemic. Pay XXXX twice per month. The original end date of the loan was XX/XX/XXXX. The two missed payments were to be added to the end of the loan. I have paid in over {$6000.00} for a {$2500.00} loan. I am now told I need to keep paying until XXXX of XXXX. That would amount to additional {$3800.00}, bringing the total to almost {$10000.00} for the {$2500.00} loan. After complaining they agreed to settle for {$1000.00}. I don't think that is fair. They also would report the account to credit as a settled account hurting my credit. I feel I have more than paid back this loan. Any help would be appreciated. I don't want my credit damaged. Thank you.
03/11/2018	Yes	Money transfer, virtual currency, or money service Check cashing service	Unexpected or other fees	CA 95340	Web	Servicemember
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX CA XXXX claims that I owe a debt of {$420.00}. However this was a mistake made by XXXX XXXX. The debt wasn't mine until I attempted to pay a portion of the debt for a friend. XXXX XXXX claims that the debt was switched over to my name and the process couldn't be reversed. So XXXX XXXX called several times in an attempt to collect the debt that I do not owe. When contacting XXXX XXXX the second time I was given different information. Now XXXX XXXX then claimed that the debt was over a check that was never cashed. So I do not know why I would have to pay {$420.00} for a check that had a stop payment placed on it and was never sent through XXXX XXXX in the first place.
06/11/2016	Yes	Payday loan	Payment to acct not credited	CA 90006	Web
I applied for a PayDay Loan on XXXX XXXX at the Money Mart store XXXX. My check was presented to and paid by XXXX XXXX Bank on XXXX XXXX, 2016. I went to the store to reapply for the loan and was told I could not do o because the loan was delinquent and to come back the next day. I thought this unusual as in the past producing a bank statement showing the paid check was sufficient. Today, XXXX XXXX, I went to a different store, XXXX XXXX XXXX XXXX XXXX XXXX XXXX and was given a letter from Monetary XXXX of California Inc dba Money Mart stating there was a current outstanding loan and only XXXX loan was permitted at a time. This company has had my money ( XXXX ) since XXXX XXXX, and insist I am delinquent.
07/22/2021	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CA 94704	Web
I was contacted XX/XX/2021 by a company that told me their name was XXXX. They said that they were attempting to collect a debt for a pay day loan company called Money Mart. Also, on XX/XX/2021 this company contacted my mother. I never gave This company XXXX any authorization to contact any of my relatives. They spoke with her in a manner leading her to believe that I was in serious legal trouble or trouble with the authorities. The company XXXX told me that they did not have a website or an address. I feel really uncomfortable deal with a company that can not or will not give me information to verify them. I also dont like that they called my Mother without authorization from me to contact a relative.
07/22/2021	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CA 94704	Web
I was contacted XX/XX/2021 by a company that told me their name was XXXX. They said that they were attempting to collect a debt for a pay day loan company called Money Mart. Also, on XX/XX/2021 this company contacted my mother. I never gave This company XXXX any authorization to contact any of my relatives. They spoke with her in a manner leading her to believe that I was in serious legal trouble or trouble with the authorities. The company XXXX told me that they did not have a website or an address. I feel really uncomfortable deal with a company that can not or will not give me information to verify them. I also dont like that they called my Mother without authorization from me to contact a relative.
08/09/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 945XX	Web
I have disputed this SAME collection posting years ago and it was removed. It is not mine. Ive asked for proof to show their validity of placing this Collection on my report and Im not getting that. Just a notice of we are investigating, dont have an update hang tight, to, weve completed our investigation and nothing changes. What was done??? This collection doesnt belong to me. I have not opened ANY ACCOUNT ANYWHERE with an {$8000.00} debt. Also, XXXX XXXX canceled my card without notifying me & is blocking my payments through the app so I cant make payments then unfairly reports, no payment on a closed account All of this is unfair and egregiousplease help me get these items removed/resolved.
12/20/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Credit monitoring or identity theft protection services Billing dispute for services	SC 29690	Web
I received a call from Aspen stating I opened an account and did not pay. After speaking with this company I realized they allowed an account to be opened in my name without verifying income or that the person opening account was me by requesting ID or banking info ... They deposited XXXX into an account at a bank that I do not bank at. This company is not verifying to make sure consumers that are opening accounts are legitimate and putting incontinent consumers at risk for identity fraud.. This company would not even tell me what measures they took to verify employment, personal information and bank account on this loan The loan opened under my name of XXXX XXXX is loan no XXXX
05/18/2015	Yes	Payday loan	Charged fees or interest I didn't expect	CA 95350	Web
This issue is regarding a business check that I cashed at money mart XXXX California the XXXX store they charged me XXXX percent of XXXX $ when they were only supposed to charge me 3 % they refuse to pay back the7 % difference because I did n't catch the mistake before I left the store, the money was put on a XXXX visa card and XXXX $ cash was given to. Me as well for cash back from purchase .i was supposed to have been contact by district manager on XXXX she failed I finally tracked her down around XXXX XXXX she said nothing she can do.my budget was going to allow me to by a used car with that portion of the cash now I ca n't and I need transportation please HELP!
01/27/2018	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	CA 90028	Web
There is a company that keeps pulling my credit. These credit inquires are hard hits that have dropped my score dramatically. I have not requested a payday loan but every year they keep pulling it. Last year they told me I owed them money which I did not. They then changed there story a few months later saying I applied which I have advised them I never attempted to do so.I would like them to stop pulling my credit without my permission. They most recently pulled my credit stating I requested it but I did not. I have asked them to never do business with my social security number or contact me prior to trying to establish a new loan they have refused.
10/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 94533	Web
The latest credit report I checked still shows that this account is being reported inaccurately and incorrectly, despite that I sent previous dispute letters to your agency. This account is being reported reflecting multiple " violation '' statements. I don't believe the status of this account is accurate. I urge your agency to reinvestigate this account and ensure that correct, fair, and complete reporting is given. I demand proof that you went through all the proper and logical steps that would have been necessary to validate or refute my dispute. If your agency is unable to do so, I demand that this account be removed from my credit report.
07/25/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	FL 33166	Web
My mother received a phone call from Money Mart - XXXX XXXX saying if she paid him money, his company would give her a loan for {$5000.00}. She paid him {$2000.00} in XXXX XXXX gift cards purchased at the drug store. This took place between XX/XX/2019 and XX/XX/2019. He told her she could pick up her money at XXXX. She went to XXXX and they told her is was a scam. I told her to cease talking to him and that I would put in a report. He gave her an address of XXXX XXXX XXXX XXXX, FL. I have 2 phone numbers for him XXXX and XXXX. I have an email address for this person as well and documents he sent to her with a loan approval number as well.
09/07/2023	No	Payday loan, title loan, personal loan, or advance loan Payday loan	Struggling to pay your loan	FL 33401	Web
My name is XXXX. I took out a payday loan last year to get me caught up on some bills that I was behind on in the process. I ended up losing my job and I went to jail. I was incarcerated, and when I got outs I received a call from some private investigator, telling me the companies planning to move forward to press charges And I told him that I was homeless I recently been evicted from my home Im not working and I wouldnt be able to make a payment. They were trying to make me give them XXXX within 24 hours to XXXX I already dont have to my name Ive been being harassed Ive been being threatened that they will take me to court etc.
01/23/2019	Yes	Payday loan, title loan, or personal loan Title loan	Charged fees or interest you didn't expect	CA 93245	Web	Servicemember
The interest is very high and almost unmanageable with my fixed income. I did send XXXX XXXX a copy of -My Award letter. Loan Disclosures : Annual-123.99 % Finance Charge- {$7100.00} Amount Financed- {$2500.00} Total Payments- {$9600.00} Payments- XXXX Amount- {$260.00} LEGAL ARGUMENT : The federal SCRA allows service members to cap the interest rates on most of their preexisting loans or obligations at 6 % per year while on XXXX XXXX. The 6 % interest rate cap applies to mortgages, credit cards, car loans, other installment loans, and some student loans. " Interest '' includes fees and other charges.
08/05/2019	Yes	Money transfer, virtual currency, or money service Check cashing service	Confusing or missing disclosures	CA 95815	Web
XXXX XXXX XXXX XXXX XXXX. XXXX, California approximately XXXX transactions, each has unlawful ( cheating and stealing XXXX XXXX XXXX % to remember XXXX XXXX, the truth. XXXX transactions x @ {$50.00} ( 200 % interest rate designed to murder and kill ) total an excess of {$3900.00} X XXXX = GRAND TOTAL OF {$27000.00} TOTAL AMOUNT REFUND DUE BACK TO CONSUMER : Work with XXXX keeping his messages in truth. In XXXX We XXXX. XXXX 's First Holy ( People ) XXXX, Religious Rite and XXXX XXXX XXXX always comes through as the Winner in the End, and The Beginning ( Alpha and XXXX XXXX life without end, XXXX.
01/16/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	FL 349XX	Web
I am a single mom with a mortgage payment, car note and tons of bills with only one source of income.I have gotten online payday loans which causes My account to be overdraft weekly and I can not keep up with anything .It is killing me I don't have government assistance at all.The only debt that gets paid are the payday loans because they constantly overdraft my account and I am always in the hole.Which forces me to get another one of this crazy loans to stop the overdraft fees that occurs. Help!!!! what do I do at this point when I am just working to constantly be in the negative status.
11/03/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	FL 33173	Web	Older American, Servicemember
I asked for a payday loan on XX/XX/XXXX, I WAS NOT INFORMED THAT THEY WOULD RUN A CREDIT CHECK, I have A HARD inquire on my credit file. The monet was deposited to my checking account on XX/XX/XXXXAND THE WITHDREW XXXX onXX/XX/XXXX the loan was paid in full! But to date, the account XXXX shows as having an outstanding loan, I have a copy of a chat, on XX/XX/XXXX an email sent onXX/XX/XXXXanother chat XXXX ... and went to the local store ... nothing but the run around .... I am asking that they CORRECT, their database ... I paid the loan IN FULL XX/XX/XXXX Thank YOU
12/03/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 94544	Web	Servicemember
The company reported charge off on credit report. I was never late on the account I tried numerous times to pay account off with representatives on the phone but they kept refusing my payment on the phone kept getting runarounds.Did not know the account was on credit report.The company does not have working phone number district manager was was confused with the corporate office why they were refusing my payment.This needs to be removed from all 3 bureaus because account was never in collections I was actually paid a ahead.Ref
03/01/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 32244	Web	Older American
it's fraud I didn't apply for credit cards or loans it was my XXXX XXXX son who lives with me my XXXX XXXX son doesn't know that my credit and my name and social security number and my address are my own and only for my use due to his XXXX XXXX hurting his reasoning i don't want to pursue any criminal charges or law enforcement presents in the matter because he's XXXX XXXX hurts his reasoning he wouldn't have known that my credit and my name and social security number and my address are my own and only for my use
08/30/2015	Yes	Payday loan	Charged fees or interest I didn't expect	CA 95350	Web
Regardless if they had a sign up like they say referring to XXXX money mart has severalsigns they never pointed out an option menus and failed to tell me how much they charged me, now I want full reimbursement because they tainted my cash I want the full amount of the check I cashed because they tainted my money also the state of California does not want them burning me also they have copies of XXXX checks the XXXX was to my attorney and the other to me and they are withholding XXXX of them from you why?
08/17/2021	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85257	Web
This was a payday account with money mart, a debt collector XXXXXXXX XXXX XXXXXXXX XXXX reported the negative item on XX/XX/2021. They had bought off payday loan debt from money mart and now has reported it to the credit breaus as a negative item in which they have no identification or verification that I signed ( wet signature ) and owe them this debt that was sold to them because I never had a contract with XXXXXXXX XXXX XXXXXXXX XXXX. This should be remove/dispute off my credit report immediately.
10/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 95376	Web
Despite my previous query letters to your department, the most recent credit report I reviewed indicates that this record is being accounted for incorrectly and inaccurately. This file is used to keep track of various " infringement '' declarations. I don't believe the circumstances surrounding this record are accurate. Ensure that reliable, fair, and comprehensive reporting is done! In order to validate or refute my point, I demand proof that you followed all of the proper and fair procedures.
08/24/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	SC 29708	Web
An account was opened in my name with XXXX XXXX in XX/XX/2019 as a result of identity theft. This account has never shown up as a trade line on my credit so I was unaware untilI being contacted by XXXX XXXX recently. I have advised both companies of the identity theft and fraud. Neither company had provided any response about removing the account from my credit profile after several attempts. This is limiting my ability to obtain credit and negatively impacting me financially.
05/04/2023	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	IL 60046	Web
I logged on to my XXXX XXXX account and notice my points went down a lot. I checked to see why and noticed a collection on my account that I did not recognize. It was for Aspen Finacial and the amount was around {$2600.00}. I called the collector and let them know this was not me and was fraudulently done. They said this was an account opened XX/XX/2019. They told me to get a police report and send them documentation as well as report to this to credit bureaus.
07/02/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	AZ 85295	Web	Servicemember
About two years ago I took out a loan from moneymart. I was unaware these types of loans are illegal in Arizona. I have paid thousands in interest At a rate of more than 100 %. The statutory maximum in Arizona is 36 %. The lending disclosure forms clearly show the interest rate is more than 100 %. Since this loan is illegal in Arizona I would like the remaining balance to be voided. I have paid back the original loan and a large amount of interest.
06/18/2022	No	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	FL 33321	Web
I have a debt that I owed to a company called the Check Cashing Store. They have sold my personal information to various debt collection companies and now I am getting calls from somewhere named XXXX. The phone number they call me from is ( XXXX ) XXXX. They call me constantly I had to block them and they leave me abusive voicemails stating they will get my job involved. They threaten me and have harassing tones. This needs to stop!
10/15/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IL 60406	Web
XXXX XXXX XXXX is claiming I owe them a debt which I do not I have never heard of this company nor applied for any line of credit with I asked them to show me proof that the account belongs to me and they have not. They recently updated ( XX/XX/2022 ) this account to delinquent when it is already in collections. The constantly call and harass me but no one can validate this account please get this removed.
12/17/2016	Yes	Payday loan	Can't contact lender	FL 33426	Web	Older American
Hello, I received an alert to my credit report and it was a credit inquiry from a company called MoneyMart. I never applied for anything with this company and when they pulled my credit report they should have seen a fraud alert and my phone number listed to contact me prior to issuing credit and application verification I did not authorize the inquiry and asking for the fraudulent inquiry to be removed.
06/02/2023	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	HI 96744	Web
I have been notified via email with XXXX XXXX that there's a hard inquiry that will disappear in two years time frame. When I signed in and verified what this information is about. I have found Money Mart? in XXXX of 2021 was done somewhere in PA? I have never been wherever XXXX is? I'm in XXXX. XX/XX/2021 is during covid restrictions. I have not and never been to P.A
12/14/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	SC 29445	Web	Older American, Servicemember
I did not know payment would be XXXX on a {$5000.00} loan and its causing a negative balance evey month. I ask them if they could reduce it when I discovered the payment amount and they said it was nothing they could do. I just cant afford this loan at that amount. My bank has rejected the payment this month. I have been trying to get a loan to payoff but have failed.
08/28/2023	Yes	Credit card General-purpose credit card or charge card	Closing your account Can't close your account	CA 95382	Web	Older American, Servicemember
XXXX XXXX ( Money Mart ) ceased operations in California and refuse to refund my balance. I contacted, them by phone, used password, provided last 4 and haven't changed my address of record. They stated that I have to remember my last transaction which was in XX/XX/2023. The outstanding amount is only {$30.00} but the provider is maliciously withholding the balance.
06/04/2020	Yes	Debt collection Payday loan debt	Communication tactics Frequent or repeated calls	CA XXXXX	Web	Servicemember
Company called repeatedly and then started contacting my family members saying I had a serious case about to be filed in court. I eventually spoke to them and agreed to give them payments using my debit card which was my silly mistake. I changed my banking information so they could not receive any more payments so they have started the harassing phone calls again.
08/05/2015	Yes	Payday loan	Charged fees or interest I didn't expect	CA 95350	Web
XXXX is my original complaint number I 've done my homework and believe that money mart should have only charged me XXXX dollar to cash my check not over XXXX $ the reason is because with settlement checks the state wants us to get full benefit from compensation that 's one reason why they do n't tax us, no I want reimbursement in full today
12/07/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	AZ XXXXX	Web
XX/XX/XXXX MOney Mart, XXXX, AZ. This is a payday loan they call XXXX XXXX. Payday loans are illegal in the State of Arizona. I've filed a complaint with the Attorney General 's office pertaining to the same. They harass me by calling 10 times per day even though I told them I've lost my job and their lending is illegal in this state.
05/02/2021	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	MD 21207	Web
I have reviewed a copy of my credit report and I show company MONEY MART account number XXXX is listed as non-verified account. I have attempted on several times to have this account reviewed with no luck. I have been violated per the FRCA and XXXX I will need help for deletion of this account due to attempting to purchase a home.
08/25/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 92840	Web
It was very clear that its pay day. And then they will check credit. Im not afraid if they do but it was clearly stated on their website the requirements. misleading the consumer and causing anxiety. They should have taken and put that they will credit check instead of fooling people. This kind of abuse to consumer should stop.
03/27/2017	Yes	Payday loan	Received a loan I didn't apply for	AZ 85704	Web
The company is ma associate is calling and saying that I am being sued. I have not had contact with this company before. I had advised them that I do not know of any paydays loans from XX/XX/2008 and I would like them to prove that this is me during this time I had my identity stolen and do not know what was open and what was not
05/20/2015	Yes	Other financial service Debt settlement	Customer service/Customer relations	CA 958XX	Web
I 've been receiving calls from a payday loan company after I 've asked them to cease and desist. They call me with different numbers from all over the country all times of the day with automated messages. I 've tried to work something out but they insist on using this method of collections and leaving voicemails.
04/29/2020	No	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	FL 33411	Web
Called XX/XX/2020 to discuss account and was continued to add interest during a pandemic. I called to resolve the issue and was advised they will not waive late fees nor interest fees. Per the website, It says I only owe {$360.00} which is past due. They charged me {$370.00} to pay off the balance.
09/27/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33414	Web	Servicemember
I was a victims of identity theft from the XXXX data breach and my social security number and other personal information was leaked. I do no recognize this inquiry on my report and am requesting that it be removed from all three reporting agencies
04/24/2016	Yes	Payday loan	Received a loan I didn't apply for	CA 92507	Web
I 've been getting letters from loan places. I got a loan once, and ever since I 've been receiving letters saying I owe I payed so I figure it was paid for but I keep getting letters saying their was a new loan that was n't me
06/10/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	FL 33312	Web
On XX/XX/2023 ; I was told by XXXX XXXX XXXX cashier or account the loan that I paid is not paid. I was told I owe a balance {$800.00} after loan was paid. I attached my claim number for a previous submitted claim.
12/16/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	ID 83647	Web
I have 5 inquiries that are not mine, nor did I approve them and they appear to all be fraud. * Money mart XXXX/XXXX/2020 XXXX XXXX/XXXX/2020 XXXX XXXX/XXXX/2020 *XXXX XXXX XXXX XXXX/XXXX/2020 XXXX XXXX/XXXX/2020
09/24/2016	Yes	Other financial service Check cashing	Excessive fees	LA 701XX	Web
On Friday XXXX/XXXX/2016 i went in to Money Mart at XXXX LA. I had to cash a payroll check, The check cashing fee was 3 percent. This is an outrageous rate to cash a payroll check.
03/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 91786	Web
I have a dispute in regards to incorrect items on my credit report. It has been well over 30 days and I have not received any investigation results.
11/17/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	XXXXX	Web
I contacted the loan places Im on XXXX XXXX there saying I have to pay {$500.00} a month that not right it from moneymart
06/01/2015	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	CA XXXXX	Web	Servicemember
Past due on a payday loan and they are calling me while at work.
12/21/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 95355	Web
Payday loan has been taken from my bank and it wasnt me
01/27/2024	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	TN 37209	Web

01/25/2024	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 774XX	Web	Servicemember

01/03/2024	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 93535	Web

12/17/2023	Yes	Payday loan, title loan, personal loan, or advance loan Title loan	Struggling to pay your loan	VA 24501	Web

12/15/2023	Yes	Debt collection Other debt	False statements or representation Indicated you were committing crime by not paying debt	FL 33064	Web

12/01/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Struggling to pay your loan	FL 33020	Web

09/28/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	FL 33418	Web

09/06/2023	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	FL 33004	Web	Servicemember

08/02/2023	Yes	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	CA 92234	Web

06/21/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	FL 33312	Web

06/14/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	FL 33909	Web

06/07/2023	No	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	FL 33311	Web	Older American

05/30/2023	No	Debt collection Other debt	Communication tactics Frequent or repeated calls	CA 90027	Web

05/25/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	CA 90650	Web

05/16/2023	No	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 93940	Web

04/25/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 93301	Web

04/11/2023	No	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	CA 94703	Web

03/18/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	IL 60056	Web

03/11/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	GA 30341	Web

02/28/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	HI 96762	Web

12/22/2022	No	Debt collection Credit card debt	Written notification about debt Didn't receive enough information to verify debt	FL 33068	Web

12/05/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 91316	Web

10/03/2022	No	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Problem with customer service	CA 90027	Web

07/07/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	CA 95608	Referral	Older American

03/29/2022	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	CA 92804	Phone

03/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 91711	Web

01/27/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	IL 60163	Phone	Older American

01/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	LA 70122	Web

11/10/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 90505	Web

10/04/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Personal information incorrect	CA 95901	Phone

09/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 95829	Web

09/20/2021	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 33020	Phone

09/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Personal information incorrect	CA 92325	Web	Servicemember

06/08/2021	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	MD 20852	Web

03/28/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	CA 95337	Web

01/11/2021	Yes	Money transfer, virtual currency, or money service Check cashing service	Problem with customer service	FL 33442	Web

12/18/2020	No	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	FL 32245	Phone

10/27/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	IL 60659	Referral

09/23/2020	Yes	Debt collection Payday loan debt	Communication tactics Frequent or repeated calls	CA 91743	Web	Servicemember

07/16/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 92344	Web

07/15/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	CA 92807	Phone

05/14/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 90650	Phone	Servicemember

03/06/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 94121	Web

02/14/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	CA 93725	Phone	Older American

01/30/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem		Phone

01/13/2020	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble getting a working replacement card	PA 19121	Phone

12/04/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	CA 92203	Web

12/03/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 90807	Web

11/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 95341	Web

09/16/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money		Phone

07/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 32244	Web

07/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 32244	Web

07/22/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	FL 33322	Web

05/22/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	CA 95667	Web	Servicemember

04/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32244	Web	Older American

04/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32244	Web	Older American

04/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32244	Web

04/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32244	Web

03/31/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32244	Web

12/20/2018	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid		Phone

12/20/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	CA 95116	Web

12/04/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Personal information incorrect	CA 95605	Web

10/06/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 91405	Web

08/01/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 92509	Web	Servicemember

07/12/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	LA 70562	Phone

11/13/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	CA 90670	Fax

08/07/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 94124	Fax

05/10/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer		Phone

04/21/2017	Yes	Consumer Loan Pawn loan	Applied for loan/did not receive money	CA 95829	Web

01/06/2017	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	XXXXX	Web

09/22/2016	Yes	Other financial service Check cashing	Customer service/Customer relations	FL 33084	Referral

08/22/2016	Yes	Consumer Loan Installment loan	Shopping for a loan or lease	CA 91607	Fax

08/15/2016	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	CA 91784	Web	Older American

07/12/2016	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	AZ 85302	Phone

06/09/2016	Yes	Debt collection Payday loan	False statements or representation Indicated committed crime not paying		Phone	Servicemember

01/19/2016	Yes	Debt collection Payday loan	Disclosure verification of debt Right to dispute notice not received	OH 44420	Web

11/13/2015	Yes	Payday loan	Charged bank acct wrong day or amt	CA 94112	Postal mail

11/12/2015	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	IA 50314	Postal mail

10/20/2015	Yes	Debt collection Payday loan	Communication tactics Called after sent written cease of comm	FL 33426	Web

09/14/2015	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	FL 33334	Web

07/29/2015	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	OK 73130	Referral

07/11/2015	Yes	Payday loan	Can't stop charges to bank account	XXXXX	Web

05/22/2015	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	WA 98579	Postal mail	Older American, Servicemember

05/20/2015	Yes	Payday loan	Can't contact lender	CA 95834	Phone

03/23/2015	Yes	Debt collection Payday loan	Communication tactics Called after sent written cease of comm	CA 94590	Web

03/14/2015	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	AZ 85295	Web	Servicemember

12/06/2014	Yes	Payday loan	Can't contact lender	VA 23505	Web

11/26/2014	Yes	Payday loan	Can't contact lender	OK 74854	Web

11/19/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	TX 78240	Web

10/29/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	XXXXX	Phone

10/24/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	CA 95828	Web

09/28/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	CA 90746	Web

09/23/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	LA 70363	Phone

08/12/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Called after sent written cease of comm	OH 44103	Fax

08/12/2014	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls		Fax

07/29/2014	Yes	Payday loan	Charged bank acct wrong day or amt	XXXXX	Web

07/22/2014	Yes	Debt collection Payday loan	Communication tactics Used obscene/profane/abusive language	TX 77373	Phone

07/15/2014	Yes	Payday loan	Received a loan I didn't apply for	TX 77021	Web

07/11/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	KS 66103	Phone	Older American

05/27/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	CA 90601	Phone

05/21/2014	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine		Phone

05/15/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	CA 95835	Web

05/06/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted me instead of my attorney	OK 73026	Web

04/14/2014	Yes	Consumer Loan Vehicle lease	Managing the loan or lease	HI 96701	Web	Servicemember

03/18/2014	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	NJ 08876	Web

02/19/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CA 94117	Web

01/30/2014	Yes	Debt collection Payday loan	Communication tactics Called after sent written cease of comm	CA 95660	Web	Servicemember

01/24/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted employer after asked not to	MO 65802	Web

01/14/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted employer after asked not to	CA 94540	Web

01/14/2014	Yes	Payday loan	Charged fees or interest I didn't expect	VA 23324	Phone

01/03/2014	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	OH 44146	Web

12/26/2013	Yes	Payday loan	Can't stop charges to bank account	FL 33069	Web

12/16/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	XXXXX	Phone

12/10/2013	Yes	Debt collection Payday loan	Communication tactics Called outside of 8am-9pm	CA 90003	Web

12/06/2013	Yes	Consumer Loan Installment loan	Taking out the loan or lease	NM 87111	Web

11/19/2013	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	IN 47906	Web	Servicemember

11/13/2013	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	PA 15212	Phone

11/12/2013	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	AZ 85051	Web

11/08/2013	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	FL 33020	Web

10/23/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	CA 93291	Web

10/17/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Threatened to sue on too old debt	TX 76006	Web

09/05/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	OH 44706	Phone

08/28/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	MI 64151	Phone