| 06/28/2018 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Fees charged for closing account
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Web |
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I am seeking Deutsche Bank 's help in this serious matter which seems to continue to escalate. This process began with XXXX XXXX and they appear to be unwilling to help as I feel they do not have all the facts. I also need Deutsche Bank 's help to verify documents and emails sent from your client server account from around XX/XX/XXXX through XX/XX/XXXX.
You employed XXXX XXXX XXXX during the time I, as a co-Trustee, opened up an account titled The XXXX XXXX XXXX XXXX in or around XX/XX/XXXX. Initially, I sent in a complaint XX/XX/XXXX to XXXX XXXX because I thought they purchased all of your accounts and liabilities when XXXX XXXX moved over to XXXX XXXX XXXX. In their letter dated XX/XX/XXXX, their attorney, XXXX XXXX, asked that I direct my inquires to Deutsche Bank. Honestly, she seemed to oversimplify the issue into a personal matter between myself and XXXX XXXX. They believe that because I was not invited to a XX/XX/XXXX, that my feelings were hurt so significantly that I would maliciously complain.
Far from the truth. XXXX XXXX had an opportunity to address the issue honestly when I did call him as my stock broker to ask " Why would he invited my wife to his home when we had an agreement that there would be no private dealings? '' He had the choice to say he made a choice to invite her and not me and that he would understand if I wanted to transfer the account. Instead, he first lied about not knowing I was not invited. And then he chose to be highly offensive threatening me and intimidating with statements including my XXXX year old son.
I ASKED XXXX XXXX FOR HELP : XXXX XXXX and XXXX XXXX appear to be unwilling to contain the behavior of XXXX XXXX who continues to make false reports to his branch manager at XXXX XXXX XXXX XXXX and also is now making false reports about threatening voice mails. I never left any threatening voice mails. To date, all my complaints have been in written form through this agency and or to the managers and compliance officers at XXXX XXXX.
However, I initially complained to XXXX XXXX when he was Deutsche Bank regarding the muni bonds interest rate being below what was agreed when he sold me on the product. The interest rates were supposed to be 1.75 % and 3 % respectively. Instead, they appeared to be below XXXX percent which made no sense. XXXX XXXX said he wanted to focus my attention on making money in private equity funds. He sent me various proposals between XX/XX/XXXX and XX/XX/XXXX, but they required minimums of {$250000.00} to {$500000.00}. Also, I had no prior experience with private equity so it appeared he was disappointed when I could not invest in these products.
However, he made false claims in his legal brief that he did not ever allow any more investments. XX/XX/XXXX he sent me a XXXX XXXX XXXX from your client server. XX/XX/XXXX, from your client server, XXXX XXXX sent me a XXXX XXXX XXXX XXXX. This was about 9 months into our working together.
However, in late XX/XX/XXXX, after he was informed of my marital dissolution, he began to develop a relationship with the co-Trustee, through his wife XXXX XXXX. For reasons that are not clear to me other than that XXXX XXXX, who is estranged to me, is a minor celebrity on television, he wanted to become closer to her and despite his agreement and understanding that finances were a big concern in our dissolution, he engaged in dialogues with my estranged wife and co-Trustee of the XXXX XXXX XXXX. The discussions were memorialized by text messages that XXXX XXXX actually turned over in superior court on XX/XX/XXXX.
And then, apparently, on XX/XX/XXXX, the same day I was mediating my dissolution case, he directed his wife XXXX XXXX to contact XXXX, the co-Trustee. This is confirmed by XXXX in her letter to me dated XX/XX/XXXX.
XXXX XXXX made representations in his legal brief on XX/XX/XXXX, that he was not in contact with either myself nor XXXX XXXX since XX/XX/XXXX. However, he clearly is not addressing the fact that his wife is in communication and under Rule 5-100, in the dissolution case, XXXX XXXX 's legal team may not be coordinating other latter legal events to gain an advantage. The same holds true for XXXX XXXX and for XXXX XXXX legal team. There is an inherent conflict of interest in that XXXX XXXX participated in both the breach of their duties to me and the Trust as well as posting a defaming photograph with my full name in full public view at their prominent XXXX XXXX Building. I believe Deutsche Bank also has office in the same location.
Despite the fact that in a background check, you would or should have determined that XXXX XXXX has a history of dealing with complaints on his character by making and filing false reports, and the understanding that XXXX XXXX directed my concerns to your company, I am enclosing supporting documentation with the hopes that your company will help me in dealing with this extremely combative and unprofessional individual. He also has a history of " muddying the waters '' in litigation with false statements. For instance, in his legal papers that XXXX XXXX helped him to prepare, he says that he more or less was hesitant to handle our family 's money. Yet, an email from your server on XX/XX/XXXX shows him soliciting a mortgage deal through XXXX XXXX.
He is also willing to mislead Judges in civil court. He made false statements, according to XXXX XXXX, my estranged wife and co-trustee, that " she is in fear of me. '' In fact, we had a successful co-parenting relationship from XX/XX/XXXX and during that time period in XX/XX/XXXX. It is well documented and there is a joint custody agreement in place.
It appears that he keeps using his own unfortunate marital disputes to color how XXXX XXXX should deal with hers. I am not clear about what your company or XXXX XXXX responsibilities are in these strange situations, but at least I would expect the firms to tell the employee to simply stop it. See the attached declarations from his XXXX XXXX and her friends and doctors to gain insight into my points.
From XX/XX/XXXX through XX/XX/XXXX, I had concerns for my estranged wife who was also making statements about certain events that turned out to be false and misleading me to be believe she was harassed. The bottom line is that neither XXXX XXXX, XXXX XXXX or XXXX XXXX have been truthful on their initial responses to my concerns. I believe XXXX XXXX used and continue to use his prominent position at your bank as well as XXXX XXXX to gain credibility advantages. The facts eventually will show that he acted maliciously and aggressively towards me personally and breach his fiduciary duties from XX/XX/XXXX and again in XX/XX/XXXX and again in XXXX and XX/XX/XXXX. The evidence also will show text messages that indicate conspiracy to alienate me from my son, XXXX. Please note the text message on XX/XX/XXXX whereby XXXX XXXX convoluted his personal concerns about the complaint I made at XXXX XXXX against his behavior with what he says to my estranged wife " We are just concerned for you and XXXX. '' It implies that in his dialogue, he involves him self in my custody. And he went so far as to file a false police report around XX/XX/XXXX for which the investigation seemed to go no where despite my reaching out on several occasion to the XXXX XXXX Police. In court documents, he claims that it was XXXX XXXX who told him to make a false police report. They must have based their concerns on statements XXXX XXXX made to XXXX XXXX, the branch manager. I spoke with her on two occasions and I was always professional and after speaking to me around this time, she admitted to making the decision to post a security notice based on XXXX XXXX 's statement that I threatened him and his family, but did not believe it to be true for why would she remove the security picture within 45 minutes of our discussion. She was also concerned that two bankers relayed the picture to me which is technically defamation. I have reason to believe that XXXX XXXX is seeking revenge and making up false information to create a defense. His focus is on the funds, but he has made statements to the co-Trustee that he harbored some sort of vendetta against me about the stock market. If he felt this way during his time at your bank, why did he not raise the issue professionally whereby I could have taken my business elsewhere and avoided this legal problem and the awkward position of dealing with his conspiracy to separate me from my son? I have second belief, through the mediation, that XXXX XXXX no longer wants to have any friendship or professional relationship with either XXXX or XXXX XXXX. However, today, she agreed to use best efforts to keep our son XXXX away from them both. Finally, the documents pertaining to case number XXXX XXXX XXXX XXXX XXXX XXXX vs. XXXX XXXX XXXX are presented to provide evidence of his prior similar conduct. Also, it shows evidence through declarations from doctors to his ex-wife that he has history of aggression, violence, and especially there are statements about his willingness to grab his wife by the throat in front of his at the time, XXXX year old son. He also allegedly tried to strike his ex-wife with his car. He was ordered into PACT to contain his anger issues. I do not feel that my doing business with you, or your employee and setting up the account under your company should have put me at such a severe disadvantage or legal problems. I expected to be able to transfer the account away from your company and subsequently XXXX XXXX without issue. And certainly no fees. The problem is that XXXX XXXX set up CDs and I have no idea if there are surrender fees in order to move them to another bank. Also, XXXX XXXX continues to protect XXXX XXXX without carefully reviewing his past history of violence and making false statements to gain litigation advantage.
IF THERE WAS TRUTH TO BEING THREATENED, WHY THE MOCKERY Please pay special attention to the tone of his text messages on XX/XX/XXXX whereby he actually says the situation is " ( laughable ) '' and in his court documents he makes the admission that " he is not intimidated by me. '' Please see the attached text messages with XXXX and/or his wife 's handwriting so the Judge can understand what the documents are. XXXX and XXXX are in BLUE and the co-Trustee, XXXX XXXX, in WHITE.
Both parties seem to find the predicament they created for me funny. If XXXX XXXX was really afraid as he now says he was during that exact time, how come none of the communications he shares matches his narrative?
It also seems to underscore why XXXX XXXX initially reported to me that she felt pushed into the situation by XXXX XXXX. You can see that she is focus on auditions and our son XXXX. Meanwhile, XXXX XXXX mocks the co-trustee, me, knowing that it will gain favor with XXXX XXXX since we are divorcing.
XXXX XXXX USES HIS POSITION OF POWER FOR HIS PERSONAL PLEASURE : XXXX XXXX appears to have been getting some twisted personal pleasure out of the hurt and discomfort the situation he and his wife created. Also, if they were honest in their concerns for their safety, why is there nothing in the texting between themselves and XXXX XXXX? Why, if I clearly know how to use the services of this agency and to speak with compliance, would I need to resort to such tactics as XXXX XXXX casually describes in his documents that only when his bosses told him to call the police, he did. Why would a grown man of about XXXX years old not hang up and dial XXXX? When he makes these statements, and certainly this is likely documented by XXXX XXXX Police, it appears that he and XXXX XXXX are trying to cover up for his actions. I believe, according to XXXX XXXX, he is a managing director and has people under his direction. He also, from what he says, has clients of significant wealth. He stated he has XXXX XXXX and the owner of XXXX and even the head of XXXX television has clients.
XXXX XXXX, based on their letters from XXXX XXXX and XXXX XXXX seem to unwilling to contain his aggressive behavior towards me. My account is still stuck there.
CONVOLUTING PERSONAL AND PROFESSIONAL BUSINESS : Consider that XXXX XXXX used his Deutsche Bank email account for both personal and business emails to his clients including his political agenda. Yet, in his court documents, he claims that my complaining on or around XX/XX/XXXX was not valid because I left a voice mail with his cell phone and not at the office. Yet, he used his cell phone to call me - a complete contradiction. In that XX/XX/XXXX solicitation, XXXX XXXX says in the email to call XXXX XXXX 's cell phone. And contradictions were wisely pointed out by XXXX XXXX part of the filed and documented paperwork from case XXXX XXXX XXXX.
Again, XXXX XXXX and XXXX XXXX make this about a personal issue of being slighted without looking into the nature of his dealings with the co-Trustee and the veracity of their text messages vs. their statements they provided to compliance.
Nothing adds up except that they have a mutual interest in harming my legal status with both my marriage case and also my standing within the finance community and within the community in general.
XXXX XXXX is a series 7 licensed individual and his veracity is expected to be 100 percent on all matters when it comes to dealing with his client and their investments. Had Deutsche Bank vetted XXXX XXXX, I do not believe he would be in this position to bully me currently.
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| 08/16/2022 |
Yes |
- Debt collection
- Auto debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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violation of law and fraudulent acts AFFIDAVIT OF TRUTH Notice of Default NOTICE TO AGENT IS NOTICE TO PRINCIPAL.
NOTICE TO PRINCIPAL IS NOTICE TO AGENT.
Delivery certified mail # : Date : XX/XX/XXXX To : XXXX XXXX. XXXX. / XXXX XXXX.
Deutsche Bank XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX To : XXXX XXXX / XXXX XXXX.
Deutsche Bank XXXX XXXX XXXX, XXXX fXXXX XXXX XXXX XXXX XXXX XXXXXXXX To : XXXX XXXX XXXX / XXXX XXXX.
For XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Respondents : XXXX XXXX XXXX XXXX XXXX XXXX XXXX of the Social Security Cestui que Trust XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX titled XXXX XXXX XXXX XXXX ( OWNER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX Return receipt # XXXX XXXX XXXX XXXX XXXX XXXX d/b/a Trustee of the Social Security Cestui que XXXX XXXX XXXX. XXXX and XXXX XXXX XXXX XXXX XXXX DEUTSCHE BANK AND TRUST WHO IS INDENTURED TRUSTEE OF business entity titled XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Return receipt : XXXX. : Family of XXXX XXXX Trustee of the Social Security Cestui que XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX DEUTSCHE BANK AND TRUST WHO IS INDENTURED TRUSTEE OF business entity titled XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Return receipt : With Completion of Service and designation of Witnesses To : XXXX. : Family of XXXX XXXX Trustee of the Social Security Cestui que Trust XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Mail Return XXXX XXXX XXXX : Family of XXXX XXXX Trustee of the Social Security Cestui que Trust XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX AL XXXX XXXX Mail XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX : XXXX, Estate c/o XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX [ XXXX XXXX XXXX Principal RE : Account Number XXXX Dear Sir / Madam : To whom it may concern this is a formal notice of FRAUD found in my consumer credit transaction contract that was assigned to XXXX XXXX that makes it null and void due to FRAUD imposed on the consumer. Fraud voids all verbal or written agreements. I will testify under penalty of perjury that I am the consumer in fact and the only natural person with any personal knowledge pertaining to this Consumer Credit Transaction. I will testify to the following as fact : 1. Fact, I a man living breathing, affixed my signature to a promissory note ( account number XXXX ) without knowledge of the complete contract and all terms of that contract as well as the fraud being perpetrated upon me in that contract. I was illegally charged a finance charge that did not include the sum of all charges related to my consumer credit transaction. I was unlawfully forced to present a cash down payment in connection to this transaction which are all violations of 15 USC 1605.
2. Fact, pursuant to 15 USC 1635 ( f ) in the case of any consumer transaction in which a security interest including any such interest arising by the operation of law, meaning not limited to only a principal dwelling, but ANY contract which includes a security interest, the OBLIGOR shall have the right to rescind the transaction until midnight on the third business day following the consummation or the day the agreement was signed.
3. Fact, the rescission forms are REQUIRED by 15 USC 1635 and must be delivered together with a statement containing the material disclosures in accordance with 15 USC 1602 ( v ) required under TILA.
4. Fact, the creditor must clearly and conspicuously disclose, in accordance with regulations of the Consumer Financial Protection Bureau the obligors right of recission.
5. Fact, I did not receive any forms or clear and conspicuous verbal, written, or video explanation on my right to rescind.
6. Fact, the consumer has the right to exercise the right of rescission after three years from consummation of the agreement in accordance with 15 USC 1635 ( f ) and the creditor is required to fully disclose that information to the buyer.
7. Fact, pursuant to 15 USC 1635 ( b ) upon the right of rescission, I the affiant am no longer liable for any finance charge.
8. Fact, the creditor must terminate any security interest.
9. Fact, I revoke all signatures for good cause, and without recourse to me ( UCC 1 415 ; 1-308 ) 10. Fact, the creditor must return any money or property, earnest money, down payment of {$500.00} or otherwise all past payments made to XXXX XXXX and because the property has been delivered and is in my possession, I have the right to retain possession of the property.
11. Fact, this notice should also serve to cease and desist all communication and collection attempts from XXXX XXXX.
12. Fact, 15 USC 1693 states that no writing or other agreement between a consumer and any other person may contain any provision in which constitutes a waiver of any rights. Any creditor who fails to comply with any requirement imposed under, in the case of an individual action, the creditor will be liable for twice the amount of the finance charge and any actual damage sustained by the creditor.
XXXX. XXXX, XXXX XXXX has failed to comply with all parts of the XXXX XXXX XXXX XXXX.
XXXX. XXXX, XXXX XXXX was also told to cease and desist which stated that you both must cease and desist communication through any and all mediums which would mean via telephone, consumer reporting agencies, and third-party companies such as the towing company that you could try to illegally send out to repossess my vehicle. XXXX XXXX was also made aware that I refused to acknowledge the alleged debt.
15. Fact, Pursuant to 18 USC 8 all debt obligations are securities that are owed to the United States. XXXX XXXX is not a US attorney, an assistant, or designated to act on behalf of the US attorney, or an attorney or the US department of Justice or a Federal agency with litigation authority, which means the head of agency with any accompanied private attorney must have a contract made in accordance with Section 3718 of title 31 to conduct any litigation or collection of debts pursuant to 18 USC 8 on behalf of the United States and otherwise would have no right.
XXXX. XXXX, XXXX XXXX has to no contract with the United States to collect any alleged debt. XXXX XXXX is in violation of 15 USC 57b states that if any person, partnership, or corporation engages in any unfair or deceptive acts after a cease-and-desist order was in place are liable to have civil action bought upon them.
XXXX. XXXX, XXXX XXXX has continued reporting to consumer reporting agencies about me and they have also continued to contact me via postage mail.
XXXX. XXXX, XXXX XXXX is in violation of 18 USC 1962 which states that it shall be unlawful for any person who has received any income derived, directly, or indirectly from a pattern of racketeering through the collection of an unlawful debt.
19. Fact whoever is in violation of 18 USC 1962 all be fined under title 18 or imprisoned not more than 20 years. XXXX XXXX is also in violation of 18 USC 894. XXXX XXXX has used extortion as a means of collection of a credit extension.
XXXX. XXXX, XXXX XXXX knowingly participated in the use of extortions to attempt to collect an extension of credit.
XXXX. XXXX, XXXX XXXX agents shall be fined under title XXXX and not imprisoned for more than 20 years.
XXXX. XXXX, XXXX XXXX has also harmed my reputation to extort me.
XXXX. XXXX, XXXX XXXX was sent a cease-and-desist letter, I have reached out via phone to speak with agents and also sent messages via their online portal. They have since continued to harm my reputation by reporting negative information to my consumers report to extort me for repayment and as a punishment for non-repayment. I will be petitioning the courts to help me settle this case if my titles and all other above demands are not met.
XXXX. Fact, I DEMAND ALL DOWN PAYMENTS AND FINANCE CHARGE BE REFUNDED TO ME THROUGH CERTIFIED CASHIERS CHECK. ALSO ALL LIENS BE RELEASED AND CLEAR TITLE SENT TO ME, THE OWNER OF THE VEHICLE.
XXXX. Fact, I am also seeking monetary compensation for the pain, suffer and deformation of character that has occurred during this entire ordeal.
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| 12/15/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XX/XX/2021 I sent XXXX a Notice of Billing Error for my account pursuant to 12 CFR 1026.13. I have attached this letter to this complaint. In the letter I describe in detail the billing errors found for my account as well as several federal laws XXXX has violated. In the Notice of Billing Error dated XX/XX/2021, I demanded documentary evidence from XXXX on the public and private side, showing accounts receivable and payable, to which I have a right to receive pursuant to 12 CFR 1026.13 ( a ) ( 6 ). As defined in 15 U.S. Code 44, documentary evidence is all documents, papers, correspondence, books of account, and financial and corporate records which involve all derivatives, assignees, and hypothecas in connection with the name on the account. The documentary evidence that XXXX is obligated to provide is to clarify who funded the account and how much is owed according to the journal and ledger entries from the opening date of this account as described in IRS Publication 583. XXXX failure to comply with the requirements of clarifying documentary evidence, both public and private ledger, will make the organization civilly liable under 15 U.S. Code 1693m for any actual damage against I, the consumer and criminally liable under 15 U.S. Code 1693n. According to 12 CFR 1026.13 ( d ), XXXX may not collect any disputed amount, restrict, accelerate payment, close an account, or threaten any adverse reporting to any person about the consumers credit reporting without resolving the billing error. The said code also states that I, the consumer, do not need to pay any disputed amount. XXXX failure to comply with the requirements will forfeit its right to collect pursuant to15 U.S. Code 1666 ( e ). Fact, I am also aware that my account from XXXX is an open end credit plan. Pursuant to 15 U.S. Code 1602 ( j ), an open end credit plan is a plan under which the creditor reasonably contemplates repeated transactions, which prescribes the terms of such transactions, and which provides for a finance charge which may be computed from time to time on the outstanding unpaid balance. I am aware that 15 U.S. Code 1637 ( b ) ( 1 ) and 15 U.S. Code 1637 ( b ) ( 8 ) states that each statement shall have an outstanding balance at the beginning and the end of the statement period which constitutes a billing error. On XX/XX/2021, I sent a Notice of Default and Opportunity to Cure and gave XXXX the opportunity to send confirmation that my account/open end credit plan had been adjusted in accordance with the tender/money order for special deposit in full settlement of the alleged obligation ( 12 CFR 204.2 ; U.C.C. 3-601 ; U.C.C. 3-603 ; U.C.C. 3-604 ; and U.C.C. 3-311 ) sent on XX/XX/2021 or send a Notice of Dishonor to allow me to cure any defects. XXXX dishonored my tender/money order for special deposit and my open end credit plan, in addition to dishonoring the contents of my Notice of Default and Opportunity to Cure and continued their attempts to collect the disputed alleged obligation while revoking/suspending access to my services under my open end consumer credit plan. This constitutes a billing error. In addition, this is an individual act against 15 U.S. Code 1691 ( a ) ( 3 ) and constitutes discrimination in which XXXX is civilly liable pursuant to obtain satisfactory resolution. Civil liability under this code is up to and more than {$10000.00} pursuant to 15 U.S.Code 1691e ( a ) ( b ). In correspondence from XXXX dated XX/XX/2021, an Agent acknowledged XXXX was in receipt of my tender/money order for special deposit but had no mention of XXXX adjusting the account in accordance with the tender/money order for special deposit nor did XXXX send evidence of dishonor of my tender/money order for special deposit. Furthermore, Agent continued to threaten and coerce me into making a fraudulent payment to the account, claiming my failure to do so would be treated as a late payment or non-payment. This is an individual act against 15 U.S.Code 1692d ( 1 ) and 15 U.S. Code 1666a ( a ). This adverse action was a failure to comply with the correction of billing error. This individual act by XXXX forfeits their right to collect any disputed amount indicated by the obligor and any finance charges thereon, except that the amount required to be forfeited under this subsection may not exceed {$50.00} pursuant to 15 U.S. Code 1666 ( e ). In addition, XXXX is civilly liable for actual damage sustained pursuant to 15 U.S. Code 1692k. Pursuant to UCC 3-603 ( b ), if XXXX refuses my tender/money order for special deposit, XXXX must discharge tendered amount. In correspondence from XXXX dated XX/XX/2021, a second Agent acknowledged that XXXX was in receipt of the Affidavit of Truth sent to XXXX on XX/XX/2021 to which they have yet to rebut, as well as the CEASE AND DESIST demand sent to XXXX on XX/XX/2021 pursuant to my rights under 15 U.S. Code 1692c ( c ). In the correspondence from XXXX dated XXXX XXXX, the Agent continued to threaten and coerce me into making a fraudulent payment to the account, claiming my failure to do so would be treated as a late payment or non-payment. This is an individual act against 15 U.S.Code 1692d ( 1 ) and 15 U.S. Code 1666a ( a ). This adverse action was a failure to comply with the correction of billing error. This individual act by XXXX forfeits their right to collect any disputed amount indicated by the obligor and any finance charges thereon, except that the amount required to be forfeited under this subsection may not exceed {$50.00} pursuant to 15 U.S. Code 1666 ( e ). In addition, XXXX is civilly liable for actual damage sustained pursuant to 15 U.S. Code 1692k. In the correspondence from XXXX dated XXXX XXXX, the Agent quotes XXXX Terms and Conditions of Service, section 19, stating that they may still contact me regardless of my Cease and Desist demand, as if XXXX terms and conditions of service supersede federal laws and regulations that they are to follow and comply. This is an individual act against 15 U.S. Code 1692c ( c ) and XXXX is civilly liable pursuant to 15 U.S. Code 1692k. My rights under Title 15 of the United States Code supersede any and all terms and conditions of service of XXXX. Fact, I have made a good faith attempt to obtain satisfactory resolution of a disagreement or problem relative to the transaction from the person honoring the account and credit card and I will assert all claims and defenses pursuant to 15 U.S. Code 1666i ( a ). These Billing errors may be assumed to be willfully intent on misleading and or deceiving the consumer of the character/amount of any debt pursuant to 15 U.S. Code 1692e. All debt obligations and securities are owed to the United States pursuant to 18 U.S. Code 8.
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| 01/26/2016 |
No |
- Debt collection
- Federal student loan
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- False statements or representation
- Impersonated an attorney or official
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Web |
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Yesterday ( XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX ( Complainant ) had visited XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to verified her Student Loan Debts held in Default status and discovered, Illinois XXXX XXXX XXXX ( XXXX ) had transferred her Student Loan Debts to XXXX XXXX , XXXX without XXXX XXXX XXXX ( Complainant ) receiving a verification letter in the mail as similarly with the ongoing issues with XXXX XXXX XXXX. This letter is the same address location of a fraudulent XXXX letters sent to her in XXXX XXXX and XXXX XXXX. In addition, XXXX XXXX XXXX ( Complainant ) had noticed link to XXXX XXXX , XXXX that she is being billed for some type of medical procedures in her Student Loan Debts by XXXX XXXX XXXX who is unknown to XXXX XXXX XXXX ( Complainant ) and XXXX XXXX XXXX had acquired a third party, private collection contractor [ the Deutsche Bank XXXX XXXX XXXX XXXX Trusts ] to collected a forged debt from XXXX XXXX XXXX ( Complainant ).
On XXXX XXXX, XXXX, XXXX XXXX XXXX ( Complainant ) had written to the U.S. Department of Education [ third party, private collection contractor ( s ) ] in regards to acquiring an official " Security Clearance Letter '' to XXXX XXXX in determination, intended for the exclusionary of her student loan debts held in default statuses. Even though, XXXX XXXX XXXX ( Complainant ) had paid more than six months consecutive payments to the United States Department of Education from administrative offset by the Department of Treasury for collections against her federal and/or state income tax refunds and any other payments authorized by law. Why XXXX XXXX XXXX 's ( Complainant 's ) student loans are still in default, status even if, her student loans payments are voluntary paid each month from the administrative offset by the Department of Treasury? In addition, XXXX XXXX XXXX ( Complainant ) has official copies of her Student Loans promissory notes contractual agreements and official receipts of monthly administrative offset letters from the Department of Treasury for which, the last student loan disbursement dated on XXXX XXXX, XXXX, to XXXX XXXX therefore, no other financial aid was acquired until XXXX XXXX, to XXXX XXXX. XXXX XXXX XXXX ( Complainant ) had evaluated, the U.S. Department of Education [ online www. XXXX ] online payment analytics that allowed, XXXX XXXX, private collection contractor ( s ) for contractual allowances collecting to aged accounts receivable on their behalf than she had discovered third party, private collection contractor ( s ) malfeasance in forged or fraudulent transfer of XXXX XXXX XXXX 's ( Complainant 's ) student loan debts without " Validation of Debt '' letter notification and details monthly statement inscribing current month principle balances, percentage rates applied and applicable fees notifications thus compromising her confidential information pertinent to any data collectors that triggered a breach of security data in violation of the Fair Debt Collection Practices Act ( Title 15 U.S.C. 1692 ). XXXX XXXX XXXX ( Complainant ) argues her Student Loans promissory notes contractual agreements does not includes litigation clause ( s ) for mandatory binding arbitration or transfer of student loans debts to private collection contractor ( s ) outlining that XXXX XXXX XXXX 's ( Complainant 's ) student loan debts are binding contractual agreements with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) and Illinois XXXX XXXX XXXX ( XXXX ) for the originate contractual agreements period. The U.S. Department of Education [ third party, private collection contractor ( s ) ] had acted with malice aforethought in premeditated criminal intents resulting, in extraordinary Cruel and Unusual, excessive conspiratorial objectives to commit Identity Theft.
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| 01/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Deutsche Bank National Trust Company engaged in criminal activity with XXXX XXXX XXXX Mortgage to unlawfully submit the initial Complaint-In-Mortgage Foreclosure into court records to execute a foreclosure against my home.
At the time, I was unaware that Deutsche Bank had any interest in my home / mortgage loan.
I asked Deutsche Bank for proof of its ability to foreclose on my home since XXXX XXXX was the owner, originator and servicer of my mortgage loan.
No documents were available / provided and the sheriff 's sale was cancelled.
Several months later, I was sent a copy of a unlawfully fabricated Assignment of Mortgage and details for a new sheriff 's sale date. I swiftly challenged the validity of the Assignment of Mortgage. The sheriff 's sale and the case was then dismissed without prejudice.
After three years had passed, Deutsche Bank and XXXX XXXX reunited in an attempt to pick up where they left off. A series of XXXX subsequent Mortgage Assignments were completed and recorded in the local courthouse.
I was able to save my home from foreclosure on several occasions where neither Deutsche Bank or XXXX XXXX had standing to foreclose. Several title references that are recorded in the courthouse reflects language that XXXX XXXX provided to reveal a Lack of Standing to create the first or the second Assignment of Mortgage, or to complete a foreclosure.
Please note, that I would have lost my home to these licensed banking entities, when they were unable to lawfully foreclose. While asking for help from the local courts, HUD, OCC. OTS and the CFPB, I was given very little assistance and resolutions that came directly from XXXX XXXX 's internal research departments.
My determination to keep my home has kept my family in our home. Many families who simply gave up lost their homes under similar circumstances.
Here are the facts : XXXX XXXX sold my loan to XXXX XXXX on XXXX XXXX, XXXX. As the Trustee, Deutsche Bank was / is aware of that sale.
Deutsche Bank was / is aware that XXXX XXXX only retained servicing rights for the mortgage loan that XXXX XXXX owned -- before completing a securitized transaction.
However, after I asked Deutsche Bank for proof of its ability to foreclose, a collaborative effort with XXXX XXXX to create fraudulent Mortgage Assignments occurred on multiple occasions.
Deutsche Bank is aware that XXXX XXXX could not / can not Assign a mortgage that it sold to XXXX XXXX.
Incidentally, a XXXX settlement is due to regulators and homeowners via a civil lawsuit against XXXX XXXX that mirrors many of the details that I have described since the beginning of this charade. The time frame for the suit involves transactions from XXXX XXXX. XXXX XXXX purchased my loan from XXXX XXXX and completed the securitization process in XX/XX/XXXX.
Deutsche Bank has also received large penalties for similar conduct.
As for XXXX XXXX, it continues to deny any wrongdoing during the housing crisis or any of its operating procedures -- to include its highly publicized foreclosure method for duping regulators and consumers.
I am seeking a review of my case from Senior Officials at the CFPB, FTC, OCC, OTS, FBI, IRS, FDIC, HUD and other agencies. The above behavior warrants the cancellation of the sheriff 's sale that 's scheduled against my home. Not a postponement, but a halt of all foreclosure sales involving the above-listed should issued until an arms-length forensic review is conducted.
I plan to sue Deutsche Bank for its role in this foreclosure scandal with XXXX XXXX XXXX XXXX to take my home, cause years of aggravation, dismal credit due to bankruptcy filings to retain my home and for the emotional challenges that my family and I have endured.
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
In XX/XX/XXXX, I sent a letter to Deutsche Bank informing them of the death of my father XXXX XXXX XXXX, and owner of the Deutsche bank XXXX account no : XXXX.
In return, I received a response from the bank asking me to provide them with notarized proof of my identity, relationship to the account holder, information showing I was his next and only of kin, and original copy of his savings account book referred to as a XXXX. All of this demands were fulfilled by me, and I sent said requested documents to Deutsche bank, including asking them to send me account statements, and current balance on the account. This was to ascertain the interest accrued on the account, since its last transaction. The account had remained untouched for fifty-two ( XXXX ) years. The last transaction on the account by my father was back in XXXX, as is stated on the XXXX. Deutsche bank then responded to me regarding filling out a XXXX form, as I had been in XXXX on XXXX while corresponding with them at the time. I filled it the XXXX XXXX and sent it back to them, a few weeks later it was sent back to me and a later from Deutsche bank saying they " REJECT '' my form because I am not a U.S. resident . I don't know where they got this information from because it is obviously a lie. I noticed they still had not responded to my request for statements on the account or the account balance, so I took the initiative and called the estate department of Deutsche bank directly via telephone. I was informed by the XXXX that my account balance was XXXX euros. In shock, I asked for an explanation because this amount was wrong. According to the XXXX, the account balance at the time of last transaction on XX/XX/XXXX, reflected a balance of XXXX deutsche marks, which is roughly XXXX euros after conversion. There are no associated fees associated with this savings account, and so the amount of XXXX euros was just plain wrong. The representative could provide me with no information as to why the amount in the account had dwindled over the past fifty-two ( XXXX ) years, instead of it appreciating. In addition, I became aware based on the correspondence received from the Bank, that they had converted the XXXX Account into a XXXX Account without any authorization from the account holder. After reporting the fraudulent activity by Deutsche bank to the Comptroller of the Currency, the Bank immediately sent the XXXX euros ; which was the remainder on the account to me. I rejected the deposit and sent it back to Deutsche bank for them to provide me with an explanation as to why the amount in the account has reduced over the past fifty-two ( XXXX ) years. Instead, Deutsche Bank deposited the same some again to my account without any explanation and is FORCING me to take this amount instead of responding to my queries. I therefore need help in getting to the bottom of this because it is obvious Deutsche Bank has engaged in fraudulent activity with the savings account of my deceased XXXX. I have engaged, the Comptroller of the Currency, the XXXX XXXX XXXX XXXX XXXX, and now your institution and will be engaging a XXXX based Lawyer.
|
| 02/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
In USA the transfer fees is {$15.00} This XXXX bank abuse the system and each month I pay 11 % or Euro XXXX and this is an abuse after colecting another Euro XXXX in XXXX So far the own me over Euro XXXX Deutsche Bank that now is involved in laundering money legal cases try to recuperate the penalties fees with massive transfer fees and very low excenge rate. My name is XXXX XXXX and since XX/XX/XXXX I am collecting my pension from a XXXX Company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX ) My pension from XXXX is Euro XXXX. In XXXX there is collected a commission of Euro XXXX. Deutsche Bank XXXX transfer to NY Euro XXXX. Deutsche Bank will take in NY another commission of Euro XXXX so the amount received is only Euro XXXX. The rate used to exchange it in US is XXXXEuro = {>= $1,000,000} so for Euro XXXX I got {$270.00}. In XX/XX/XXXX the payment is very late and I can never count on it but there is an exchange rate of XXXX Euro = {$0.00} OR 26 % COMMISSION. For XX/XX/XXXX the real and official exchange rate was Euro XXXX = {$1.00}. The rate used by Deutsche Bank NY is Euro XXXX = {$0.00} and this is another abuse. Today XX/XX/XXXX the rate is Euro - {$1.00} and the rate used for my transfer after all fees taken is XXXX Euro - {$0.00}!!!!!!! I consider that the abuses of Deutsche bank with no respect for the fact that operate inside USA. collects illegal In my situation Euro XXXX that is a lot of money taken from my pension. Now a commission of 26 % of my monthly payments of Euro XXXX taken by Deutsche Bank XXXX and Deutsche Bank USA!!!!!. If all banks in USA used only a flat fees of {$15.00} why Deutsche Bank NY is allow to abuse people from XXXX. When you call them they ignore you. When my banks called them they ignore them too. Deutsche Bank abuse inside USA the transfers to American People by charging 11 % commission for international transfer fees. Since they take a commission in XXXX of Euro XXXX and another one in USA. of Euro XXXX for each XXXX International Transfer. In USA the legal transfer fees commission is {$15.00} for all Institution except for Deutsche Bank NY that collect 11 % commission which is illegal and abusive. What is interesting is the fact that the XXXX regulator XXXX has released a damming report into regulatory and compliance failures regarding benchmark rate rigging. Also it is not clear if this Abuse has anything to do with Deutsche Bank scaling back US operation???? Also is not clear if this is in retaliation to Department of Justice seeking a XXXX XXXX settlement amount that is bigger then Deutsche Bank market capitalization???? Lets take a transaction from XX/XX/XXXX and I will explain what is going on. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX : DEUTSCHE BANK XXXX, XXXX XXXX XXXX XXXX : XXXX XXXX , XXXX XXXX NY XXXX XXXX US*XXXX : XXXX/XXXX. XXXX USDXXXX : /XXXX/XXXX IXXXXTIME:XXXXXXXX REF : XXXX REF :XXXX On the US {$290.00} and on top there is another {$15.00} and the left over amount is only {$270.00}. This extra commission of Euro XXXX started on XX/XX/XXXX.
|
| 10/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
In USA the legal transfer fees commission is {$15.00} for all XXXXnstitution except for Deutsche Bank NY that collect 11 % commission which is illegal and abusive. What is interesting is the fact that the XXXX regulator XXXX has released a damming report into regulatory and compliance failures regarding benchmark rate rigging. Also it is not clear if this Abuse has anything to do with Deutsche Bank scaling back US operation???? Also is not clear if this is in retaliation to Department of Justice seeking a {$14.00} billion settlement amount that is bigger then Deutsche Bank market capitalization???? Lets take a transaction from XXXX XXXX XXXX and I will explain what is going on. XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : DEUTSCHE BANK XXXX, XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXX : XXXX. XXXX XXXX XXXX XXXX XXXX REF : XXXX REF XXXX On the US {$290.00} and on top there is another {$15.00} and the left over amount is only {$270.00}. This extra commission of Euro XXXX started on XXXX XXXXMy name is XXXX XXXX and since XXXX I am collecting my pension from a XXXX Company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX ) My pension from XXXX is XXXX XXXX. In XXXX there is collected a commission of XXXX XXXX. Deutsche Bank XXXX transfer to NY XXXX XXXX. Deutsche Bank will take in NY another commission of XXXX XXXX so the amount received is only XXXX XXXX. The rate used to exchange it in US is XXXX = {>= $1,000,000} so for XXXX XXXX I got {$XXXX}. In XXXX the payment is very late and I can never count on it but there is an exchange rate of 1 XXXX = {$0.00} OR 26 % COMMISSION. For XXXX XXXX, XXXX the real and official exchange rate was XXXX XXXX = {$1.00}. The rate used by Deutsche Bank NY is XXXX XXXX = {$0.00} and this is another abuse. Today XXXX XXXX the rate is XXXX - {$1.00} and the rate used for my transfer after all fees taken is XXXX XXXX - {$0.00}!!!!!!! I consider that the abuses of Deutsche bank with no respect for the fact that operate inside USA. collects illegal In my situation XXXX XXXX that is a lot of money taken from my pension. Now a commission of 26 % of my monthly payments of XXXX XXXX taken by Deutsche Bank XXXX and Deutsche Bank USA!!!!!. If all banks in USA used only a flat fees of {$15.00} why Deutsche Bank NY is allow to abuse people from USA. When you call them they ignore you. When my banks called them they ignore them too. Deutsche Bank abuse inside USA the transfers to American People by charging XXXX XXXX commission for international transfer fees. Since they take a commission in XXXX of XXXX XXXX and another one in XXXX. of XXXX XXXX for each XXXX XXXX Transfer.
|
| 06/12/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
omplaint regarding pension check mistakenly deposited in XX/XX/XXXX and still not returned to XXXX, the Check issuer despite showing as reversed on my XXXX XXXX account in late XXXX. I have been without over {$3000.00}. of my pension funds, which should have been rolled over to a XXXX account, since XX/XX/XXXX. Three financial institutions are involved : XXXX XXXX ; Deutsch Bank ; XXXX XXXX This is follow-up on four prior complaints for an issue that remains unresolved since XX/XX/XXXX.
In XXXX I mistakenly submitted a pension check issued by XXXX XXXX to deposit to my XXXX XXXX account. XXXX XXXX should not have accepted the check as it was made out to XXXX XXXX XXXX XXXX XXXX.
Within days of realizing my error, I repeatedly called XXXX XXXX to reverse the deposit. It took a month of phone calls, but the funds show as reversed from my XXXX checking account in late XXXX.
The funds have never shown up in the XXXX account from which the check was issued.
Over the last months I have repeatedly called XXXX XXXX, asked for escalation, called XXXX, Called XXXX XXXX with XXXX and escalated the problem, including filing four prior complaints with CFPB.
Each time, XXXX insists the funds were sent to XXXX, and each time I check with XXXX, they have no record of the funds coming back to the XXXX account.
In the last correspondence dated XX/XX/XXXX from XXXX XXXX they gave tracking details on the funds but maintained for the first time that they have sent the funds to Deutsch Bank, who they claim act as transfer agent for XXXX.
I have called Deutsch Bank repeatedly and been told that they will not deal with me as I am not a customer of Deutsch Bank even though I have information on the transfer details provided to me by XXXX XXXX In their last response to me -- copy attached.
XXXX XXXX matter closed as they see a check being cleared to XXXX XXXX and no funds being returned.
Thus, I have been without over {$3000.00}. of my pension funds, which should have been rolled over to a XXXX account, since XXXX.
I have wasted hours in phone calls, emails, and complaints, and still the funds are not only not in my XXXX account, but they are also no longer in my checking account. Each financial institution tells me to contact one of the other ones to resolve the issue.
At this point, I request that knowledgeable representatives from each of the three institutions involved join a conference call with me and a representative of CFPB in order to resolve the matter.
I also believe I should be reimbursed for the time involved in resolving this matter, which dates to XXXX.
Prior complaints : XXXX : XX/XX/XXXX XXXX : XX/XX/XXXX XXXX : XX/XX/XXXX XXXX : XX/XX/XXXX
|
| 02/08/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Account : XXXX Owner : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tenant SS Wife : XXXX SS Husband : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, MS XXXX Ref : Probate Code - Section 5604 ( c ) ( 2 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX Phone : ( XXXX ) XXXX California Unclaimed Property Division XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, California XXXX Phone ( XXXX ) XXXX Fax ( XXXX ) XXXX ( I requested name changed back to maiden name at divorce - XXXX ) TO WHOM IT MAY CONCERN : Five years ago, California Division of Unclaimed Property via XXXX XXXX XXXX ( heir finders ) notified me of unclaimed property of my now deceased ex-husband and myself from the mid XXXX due in inactive status. I was requested to submitted death certificate from courthouse along with divorce papers along with XXXX XXXX signatures on each copy of correspondence which I did immediately.
It appears that although we divorced and divided several funds in XXXX, my husband left them in both our names when he died over ten years later.
Despite other mutual funds/insurance company sent me the funds which were minimal amounts ( under 6,000.00 ), Deutsche Bank refuses to take my husband 's name off the account and allow me to access the funds ( XXXX as of last week ).
I presented necessary documents ( court-stamped death certificate, divorce papers with request for maiden name ( XXXX ) of wife and division of property ).
Due to this account, I am audited yearly, have paid small taxes on the small dividends for 25 years up including XXXX which showed gains.
Can you please help me? I need this money as I am behind on my mortgage XXXX, and this would be the answer to my dilemma.
Up until last week, Deutsche Bank reinstated their stand that they recognize the judge 's orders that this fund is my husband 's property.
I contacted executor last XX/XX/XXXX to remove my name while attempting to file for SSDI, which he failed to do. I called him ( deceased ex-husband 's son, XXXX XXXX ) two days ago on two occasions, and he has failed to return my calls.
At this moment, I have spoke with bankruptcy attorny and since my debt is so low, he suggested I do whatever is necessary to capture this small amount so I will not lose my home of 20 years.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
|
| 12/19/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
In response to complaint no. XXXX. The Consumer Financial Protection Bureau has communicated that Deutsche Bank has implied " the complaint does not belong to them ''. See attached XXXX XXXX naming Deutshe Bank, but most importantly see COMPLAINT naming Deutsche Bank. If you carefully review the complaint filed on XX/XX/XXXX, you'll find that the loan modification naming XXXX was unrecorded. See also recorded copy dated XX/XX/XXXX. If you can read XXXX than you know the complaint NAMES DEUTSCHE BANK AS THE MOVING PARTY IN THE FORECLOSURE ACTION. DID WE MISS ANYTHING HERE CONSUMER FINANCIAL PROTECTION? DID WE? Deutsche Bank now wants to minimize their involvement on this case because a complaint has been filed with the XXXX XXXX OF XXXX FLORIDA IN CONNECTION WITH PUBLIC CORRUPTION. DEUTSCHE BANK LEGAL COUNSEL ILLEGALLY RECORDED THE INSTRUMENT. BANKS LEGAL TEAM ENGAGED IN PUBLIC CORRUPTION WITH THE XXXX XXXX XXXX The bank has been evading the taxes due on Intangible instruments. See loan modification dated XX/XX/XXXX, the lender did not pay the imposed taxes by the state until XX/XX/XXXX. That's tax evasion. You paid the taxes on XX/XX/XXXX because our legal counsel made the court aware on XX/XX/XXXX, when we moved for summary judgment against you, otherwise it would have never been paid!!!! ( 9 years passed!!! ) Your legal counsel became disparate and illegal filed the instrument. XXXX XXXX XXXX office will not accept copies of mortgage but original and reflecting original notarization. The instrument was even notarized yet it was filed. Your legal counsel caused to pay someone at the XXXX recorders office to have recorded the instrument illegally. Please know that the matter is being investigated by the DOJ because the issue falls under public corruption. You and your fraudulent legal counsel should know that in the UNITED STATES OF AMERICA the only thing for sure " DEATH AND TAXES ''. No one in our Country can evade taxes & engaged in public corruption, then tell the court we have standing. You are full of XXXX Deutsche Bank and everyone in your organization. The treasury and multiple agencies are reviewing multiple complaints against you for public corruption.
|
| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
1. On XX/XX/XXXX, we XXXX XXXX XXXX from XXXX invested in XXXX XXXX, XXXX in New Jersey, USA.
2. In XX/XX/XXXX, XXXX XXXX XXXX XXXX was acquired. We XXXX XXXX transferred shares to the new buyer. XXXX XXXX XXXX XXXX appointed XXXX XXXX XXXX XXXX XXXX to transact mergers and shares affairs. At that time, DB temporarily withheld an amount of money from all the investors for escrow use, and if there is any left, it will be refunded to the investor time by time. ( For example, to pay taxes ) 3. In XX/XX/XXXX, another XXXX shareholder of XXXX XXXX informed us that DB erroneously withheld 30 % of the tax for overseas shareholders. The nature of this amount is the capital principal and should not be withheld. We immediately asked DB about this.
4. DB answered that because the W-8BEN form we gave before was expired, they withheld 30 % of the tax directly, but DBs statement has problems : a. The nature of the amount incorrectly withheld in XXXX XXXX is " Investment Principle '' and not capital gain, so it should not be withheld. This is not related to the W-8ben form. In fact, DB made a tax error to cause investors losses, but DB has been reluctant to actively fix this error.
b. DB said that they had notified overseas shareholders to update the valid W-8BEN form, but we never receive the notice. Another oversea shareholder also told us that they never received the notification, and they also think that DB should be responsible for this.
c. We asked DB to provide the notified records to us, such as e-mail, etc., but DB has never provided it. We began to question whether DB 's answer was true.
5. DB Services America , Inc. is still unwilling to take responsibility for these overseas investors, which has affected the willingness of overseas investors to invest in the United States in the future.
6. The complainants this time are 4 XXXX XXXX companies, and the total amount of wrongful withholding tax is XXXX {$180000.00}. We believe that DB Services Americas, Inc. should be held responsible for their mistakes and compensate us for our losses.
|
| 08/09/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
Deutsche Bank holds a XXXX XXXX line of credit on my house at XXXX XXXX XXXX XXXX, XXXX, PA. The loan number is XXXX. They claim that between XX/XX/XXXX and XX/XX/XXXX, I did not have insurance on my property. While I did, that is NOT the purpose of this complaint. The purpose of this complaint is that during the time that Deutsche Bank claims I did not have insurance, they took out an insurance policy on my house for {$40000.00} per year. The actual insurance policy on my house costs {$6100.00}, as evidenced by the enclosed statement from XXXX 's XXXX. XXXX goes on to say that when a lender provides insurance ( " forced insurance '' ), the price can range up to 2-3 times the typical commercial cost for insurance that a homeowner would pay. Here, Deutsche Bank procured insurance of {$40000.00}, which is n XXXX times the cost of my insurance. This higher insurance rate is excessive. Absent documentation that this is a bona fide insurance company, it is also fraud by Deutsche Bank. Assuming 2-3 times the rate I would pay, the Deutsche Bank insurance should have cost {$12000.00} to {$18000.00} on an annualized basis, not {$40000.00}. As such, the pro-rated premium for the month and a half that Deutsche said I lacked insurance should have been {$1500.00} to {$2300.00}, not the {$4700.00} that Deutsche Bank charged me. Therefore, Deutsche owes me {$2400.00} to {$3100.00} for insurance premium overcharges. In the case where Deutsche would have matched the XXXX rate ( a policy that Deutsche has accepted ), then Deutsche would actually owe me {$4700.00} minus the pro-prorated {$6100.00} for six weeks ( {$760.00} ), or {$3900.00}. Please see attachments : Deutsche 's letter to the last complaint I filed about overcharged insurance, and the note from XXXX XXXX about what a reasonable insurance premium would have been.
|
| 03/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I received a private student loan from Deutsche Bank through the Affiliated Loan Program at XXXX University in XX/XX/XXXX. The loan was serviced through XXXX. Due to missed payments, the loan was sent to a collection agency called XXXX. After months of making payments to the collection agency, I was finally able to pay off the account in full in XX/XX/XXXX. I have documentation from the collection agency that the account has a XXXX balance. I was under the assumption that this information would be relayed to the original loan servicer ( XXXX ) and subsequently the original lender ( Deutsche Bank ). Upon receiving an updated copy of my XXXX credit report, the account in question is still displaying a balance of {$1100.00} and is displaying XXXX missed payments for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have worked extremely hard and have had to make some difficult decisions to get this student loan debt behind me and noting I do seems to be working. There has obviously been a major lapse in communication between the three parties listed above. All I want is to do is get my credit in order. Please help.
|
| 04/04/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have tried on several occasions to reach Deutsche Bank regarding who to contact in reference to a US Dept of Justice mandate directing Deutsche Bank to make available to requesting loan holders the contact information for relief related to a lawsuit by the Dept. of Justice against Deutsche Bank. I called Deutsche Bank directly, and their law department told me to contact their media department. I registered a complaint with CFPB stating that such contact information has not been made available as ordered by the Court. Deutsche Bank refused to give CFPB the contact information for the assigned team, instead I was told by CFPB that Deutsche Bank would have the team assigned to comply with the court order reach out to me. No one from Deutsche Bank 's team has contacted me. This is time sensitive. And Deutsche Bank is non-compliant in the directive by the US Dept. of Justice in providing a contact person for me to communicate with, and to file my claim. This complaint is because Deutsche Bank did not follow through on their commitment to CFPB.
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred XXXX $ from my account in XXXX to my account in XXXX since XX/XX/XXXX, and till now didnt receive it. I knew from the XXXX transaction reference that it passed through intermediary bank which is Deutsch XXXX XXXX XXXXXXXX. I tried to call the wire transfer department within Deutsch Bank with no answer for more than 3 days ( customer service always transfer me to wire department ). When I checked with XXXX if they can trace the transaction, they told me that they can not see this amount in the incoming transactions and told me that it is most probably still on hold in the intermediary bank. The sender bank in XXXX ( XXXX ) assured me that the amount is on hold in the intermediary bank as well and told me that they were asked for additional information by the intermediary and answers were provided on XX/XX/XXXX. So, I kindly request that the intermediary bank dispatch the amount to my receiving account in XXXX as there is no reason for this long hold.
|
| 09/26/2016 |
No |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
We sold a property in XXXX and transferred the money to our account here in USA. The XXXX Bank sent out the money on XXXX XXXX, 2016 via Deutsche Bank, XXXX. XXXX XXXX XXXX got the money transfer on XXXX XXXX, 2016. The money could not be traced from Deutsche Bank XXXX to Deutsche Bank New York for more than 4 weeks. During this time we lost more than XXXX in the exchange rate XXXX/Dollar. Deutsche Bank is blocking any information on where the money was for this 4 weeks. The only proof we have is the outgoing wire copy from the XXXX Bank and the arrival at XXXX XXXX XXXX. We complaint in XXXX, but Deutsche Bank said we have to go back to the XXXX Bank. But from there we have the clear proof with all correct banking details for the money transfer.And the XXXX " XXXX Deutscher Banken in XXXX '' seems to protect the Deutsche Bank also, as they do no open a case since XXXX when we sent them all documents and proofs.
|
| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
XXXX XXXX XXXX XXXX XXXX. and its correspondent Deutsche Bank US failed to properly process and refund a wire for over XXXX XXXX XXXXhat was sent by my attorney from his trust account. First they improperly coded the wire indicating it was a conditional sales contract then delayed in amending the wire. This wire was initiated on XX/XX/2023 and was credited back to Deutsche Bank NA on XX/XX/2023 but still has not been returned to my attorneys trust account XXXX XXXX. I have no money and I urgently need this money for food and emergency medical care but XXXX XXXX XXXX and Deutsche Bank US fail and refuse to credit the money back to my attorney so he can resend it. In addition to stealing my money and improperly handling they have caused me unnecesary attorneys fees of XXXX XXXX I am asking that these institutions refund the money immediately and reimburse me XXXX XXXX for totally unnecessary fees and cost
|
| 03/13/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Deutsche Bank was commanded by the United States Department of Justice, in 2015, as a result of their guilty plea, and adjudication, to compensate those ( investors ) and consumers, like myself, for the harm that Deutsche Bank caused by their manipulation of the XXXX rate and their secularization of loans misconduct. ( Please see attached documents. ) Also, Deutsche Bank was to appoint and provide access to a third party administrator to provide for such compensation to consumers affected by their criminal actions like myself. I have tried many times to get contact information for the third party administrator, by calling Deutsche Bank 's law department. I was told to contact their media department, or they don't know who I should contact. I am asking for XXXX 's assistance in getting the contact information to the third party administrator for this court ordered compensation due from Deutsche Bank.
|
| 03/18/2016 |
No |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
XXXX qualifies for temporary hardship forebearance as stated in XXXX XXXX XXXX ( XXXX ) policies that allows 24 months in three-month increments. XXXX has applied for three 3-months and approved immediately. XXXX applied back in XXXX XXXX, 2016 for the fourth due to a mix up in the application form. XXXX applied electronically this time as suggested by XXXX ; however, student did not receive notification of the receipt until XXXX XXXX, 2016. XXXX called and inquired, immediately, upon receipt because loan is due XXXX XXXX, 2016. XXXX called again this a.m. to inquire about the approval and was told that Deutsche Bank ( provider ) noted it was still in review. Deutsche Bank is using delay tactics in order to force payment from students that are clearly in hardship and, eventually, student loan default. In the past this process only took one day to complete.
|
| 09/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Dear WSFS, Thank you for attached XX/XX/2021 Response Letter to CFPB Complaint # XXXX.
Kindly please provide a corrected 1099 for account # XXXX for the property : XXXX XXXX XXXX XXXX, FL XXXX The attached IRS Form 1099 received from XXXX XXXX XXXX, notes that it is the lender for account # XXXX for the above referenced property.
As there is no account # XXXX noted on the attached XXXXXXXX XXXX XXXX XXXX loan schedule and as there is no evidence that XXXX XXXX XXXX was the lender, we are requesting a corrected 1099 from XXXX XXXX XXXX XXXX XXXX XXXX, D/B/A XXXX XXXX not in its Individual Capacity but Solely As Trustee for the XXXXXXXX XXXX XXXX XXXX.
Please send a corrected IRS Form 1099A.
Thank you very much for your immediate attention to this IRS reporting matter XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX
|
| 09/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Federal Law gives me the right to notify DEUTSCHE BANK of errors regarding the servicing of my loans which resulted in the foreclosure of my property. I previously filed a complaint : CFPB # XXXX which is still open. Deutsche Bank has stated they had nothing to do with this loan, and that XXXX is at fault not them. XXXX has hired lawyers and we are in contact with them. They do not represent Deutsche Bank. Deutsche Bank has been " unthruthful '' to both the CFPB and XXXX XXXX. Find attached the recordings made at the recorders office in XXXX, California showing their involment in this FRAUD. I am requesting full accounting regarding this loan and requesting CFPB take a look at all prior letters from Deutsche Bank for more violations.
|
| 07/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX was deducting our personal XXXX checking account monthly fees that were not authorized. I never authorized this and they provided me no proof they had authorization for deductions even after multiple requests for a contract that they had claimed they had. I found they had deducted {$4900.00}. When I contacted the company they had no explaination and provided no contratual agreement to take money from account. They said they would only refund {$1500.00} of the money that was taken. They had no reasoning. I would like a full refund of the funds taken from my account without my permission. Please help in assisting me get my money back. I don't know who else to contact for help to get my money back.
|
| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Web |
Older American |
|
I originally sent this complaint to The Federal Reserve Consumer Help. They advised that I contact the Consumer Financial Protection Bureau.
Institution Name : Deutsche Bank Trust Company Americas Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Individual Originally Contacted Regarding My Complaint - XXXX XXXX XXXX XXXX Complaint : I wrote a letter to XXXX. XXXX XXXX XXXX for help in opening an account with Deutsche Bank with {$14000.00} XXXX XXXX issued in Traveler 's Checks. I mailed the letter via certified return mail receipt. I mailed the letter on or around XX/XX/2022. I received written confirmation of the receipt of my letter XX/XX/2022. I have yet to hear from Deutsche Bank Trust Company Americas.
|
| 10/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Electronic payment was made from XXXX XXXX to a company that uses XXXX XXXX. The payment was made on XX/XX/2018 in the amount of {$180.00}. The payment cleared the XXXX account ( transmitted by Deutsche Bank Trust of Delaware ). XXXX XXXX refused payment to the company and returned the check with the reason " refer to maker ''. Both banks claim the other bank is the problem. The money is gone from my account and the receiving company has not been paid. We have tried everything ( both the payee and the payer ) without success. We have complete documentation of our efforts ( email ). I'm concerned there is not better consumer protection for electronic payments.
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My parents were sending money XXXX from XXXX to the US on the XXXXXXXX XXXX XXXX from the Deutsche Bank to XXXXXXXX XXXX. On the XXXXXXXX XXXX XXXXXXXX he was told his transfer needs more information : what it was for and his passport ID. Which he both supplied. I was calling XXXX and the XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX neither of them saw any money on my end. My father was told to wait until the XX/XX/XXXX and his bank ( Deutsche Bank ) would start a trace for the money and charged him already XXXX for it. He went back yesterday XX/XX/XXXX and still nobody knows where the money is.
I sincerely hope you can help figure this out.
Thank you
|
| 01/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I am trying to help my mom transfer money she has in XXXX to the USA. It is currently in her Deutsche Bank account. I can not get a wire transfer to the US to work. However a transfer of some funds within XXXX is no problem. So moving it to the US is the problem. I have spoken to the banks on both ends of the transaction and they say they try but it will not go through. this leads me to believe that the US treasury or?? is blocking this. Mom is XXXX and may not have declared the origin of the money ( sale of a property she got from her deceased husband ). How can I fix this so we can invest that money to help cover her expenses?
|
| 01/08/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I had a Deutsche Bank Credit Card No. XXXX way back in XXXX in XXXX, the limit was Rs.XXXX ( XXXX XXXX Rupee ), I went back to XXXX after 9 years and came to know that Deutsche Bank converted into XXXX XXXX in XXXX and now XXXX XXXX has made my total credit card bill Rs.XXXX. All the transactions are fraudulent and I also spoke with XXXX XXXX regarding this, he is just making excuses, I also offered him to file a police report, he said no to it.
I want XXXX XXXX to waive all my Balance and also clear my credit report known as XXXX in XXXX.
|
| 05/21/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
Deutsche Bank has charged me {$4700.00} in my mortgage escrow for lender-placed insurance when I in fact had insurance during that period through my local agent. As you know, it is illegal for someone to be charged twice for insurance for the same house. I have complained to Deutsche Bank for more than a year about this, but they refuse to do anything to refund the escrow overpayment. Enclosed are documents, one from Deutsche Bank and one from my local XXXX XXXX agent, that tell the story.
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello, I made a wire transfer through my XXXX XXXX account on XX/XX/2022 and the fund were sent to an intermediate bank called Deutsche bank. It has been almost 3 weeks of continues followup and i have requested a call bank on the transfer but the XXXX bank is not responding to XXXX XXXX i have reached out to the bank myself and also XXXX XXXX but there is no response it was {$9100.00} my hard earned money.
My number is XXXX please help me get my money
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
Good Evening.., my dears At Consumer Financial Protection Bureau.. greeting , On or around XXXX XXXX, I contacted Deutsch Bank CEO to process , my judgement XXXX at the superior court of XXXX County Court , Arizona , then I contacted XXXX branch, Then I contacted again new York head quarter , 6 months Passed, no response from Deutsch Bank, what's so ever, please contact CEO Deutsch Bank for me , thank you for your help,
|
| 02/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American, Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oregon XXXX XXXX XXXX XXXX XXXX XXXX XXXX Circuit Court of the State of Oregon Foreclosure, with no prof of claim BK ruling.
XXXX XXXX XXXX.
Deutsche Bank National Trust Company Your investigation earlier found this note that wasnt theirs.
In 2010 Bankruptcy ruling stated that this note could never be collected upon again.
|
| 03/27/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I am an employee working in XXXX XXXX XXXX.
Our company has an acount with Deutsche Bank Trust Company Americas.
On XX/XX/2019, abruptly they noticed us that our account will be terminated.
I dont know why this happens and so I asked why they do this. But they just told that we should accept this. I think this is really unfair. Please help us.
|
| 05/17/2017 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Moeny transfer between XXXX XXXX and XXXX vi a Deutsche Deutsche was unexpected fee took from my account {$15.00}, XXXX {$10.00}, XXXX {$15.00} but I do n't know why Deutsche at this point. It was XXXX sometime, my parents sent me my money to my US account. It had happened.
|
| 12/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Phone |
Servicemember |
|
|
| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 06/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 04/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web Referral |
|
|
|
| 02/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 08/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 08/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 05/03/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
Older American |
|
|
| 05/03/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
Older American |
|
|
| 03/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 02/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 07/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Phone |
|
|
|
| 03/18/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 02/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 10/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 10/07/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/01/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 07/16/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 11/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 08/29/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 07/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 08/21/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 07/18/2018 |
Yes |
- Credit card or prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 06/27/2018 |
Yes |
- Credit card or prepaid card
- Payroll card
|
|
|
Web |
|
|
|
| 05/22/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/11/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/19/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 03/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 01/30/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 12/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 10/30/2017 |
No |
- Checking or savings account
- Savings account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 08/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 05/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Referral |
|
|
|
| 03/27/2017 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Fax |
|
|
|
| 02/03/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Phone |
|
|
|
| 09/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 08/30/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 08/16/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 07/20/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 05/10/2016 |
No |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 03/29/2016 |
No |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 12/01/2015 |
No |
- Money transfers
- International money transfer
|
|
|
Referral |
|
|
|
| 11/09/2015 |
No |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/14/2015 |
No |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 05/12/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Referral |
|
|
|
| 03/16/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/17/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Fax |
|
|
|
| 02/12/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 01/27/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
Older American, Servicemember |
|
|
| 01/07/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 10/01/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 09/22/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 08/28/2014 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/28/2014 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
Older American, Servicemember |
|
|
| 06/11/2014 |
No |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
Servicemember |
|
|
| 05/12/2014 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 04/22/2014 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Postal mail |
|
|
|
| 04/04/2014 |
No |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 03/20/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 03/19/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 03/06/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 02/27/2014 |
Yes |
|
|
|
Postal mail |
|
|
|
| 02/05/2014 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/24/2014 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 01/14/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 12/06/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 12/03/2013 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Fax |
Older American, Servicemember |
|
|
| 11/01/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
Older American |
|
|
| 10/08/2013 |
Yes |
|
- Credit decision / Underwriting
|
|
Phone |
|
|
|
| 08/30/2013 |
No |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 08/23/2013 |
Yes |
|
|
|
Web |
Older American |
|
|
| 08/23/2013 |
No |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 07/08/2013 |
Yes |
- Money transfers
- International money transfer
|
|
|
Referral |
|
|
|
| 06/27/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 03/19/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 03/08/2013 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 01/08/2013 |
No |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 09/16/2012 |
Yes |
|
- Closing/Cancelling account
|
|
Web |
Older American |
|
|
| 09/14/2012 |
No |
|
- Loan servicing, payments, escrow account
|
|
Fax |
|
|
|
| 08/03/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/16/2012 |
Yes |
|
|
|
Referral |
|
|
|
| 05/08/2012 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/11/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|