Del Toro Loan Servicing, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
09/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 337XX
 Web Older American
My wife and I sold a condo in XXXX of this year. We accepted a down payment from the buyer and agreed to let the buyer make interest-only monthly payments of {$3400.00} for a few months until he paid off the remaining principal of {$910000.00}. At our realtor 's suggestion, we enlisted Del Toro Loan Servicing Inc to collect the buyer 's payments and deposit them to our bank account, all loan expenses to be paid by the buyer. The buyer paid off the loan on XX/XX/XXXX along with his final interest payment. We expected that payment to be {$910000.00} plus {$3400.00} equals {$920000.00}. Instead, the deposit to our account was for {$920000.00}. When I asked Del Toro why the payment was {$110.00} shy, I was told it was because the buyer was one day early with his payment. My agreement was with Del Toro, not the buyer. I really don't care about the timing of the buyer 's payment to Del Toro.
01/15/2024 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • Closing disclosure or other related disclosures
  • CA
  • 92882
 Web
10/23/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Payment process
  • CA
  • 92335
 Phone Older American, Servicemember
03/14/2022 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CA
  • 92324
 Postal mail
04/27/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 90043
 Phone Older American
07/10/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • WI
  • 53021
 Fax
06/20/2017 Yes
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AE
  • 09805
 Web Servicemember
10/23/2014 No
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90007
 Web