DCQ LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/30/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	PA 19020	Web
I lived at XXXX XXXX XXXX when I sold my home in Delaware from XX/XX/XXXX to XX/XX/XXXX I gave my 60 day notice because the complex had rodent problems and numerous home robberies. When I gave my 60 day notice It was agreed upon by the office manager that they would use a portion of my security deposit towards the two months and whatever was left would be sent to me. They did a home inspection and gave me several compliments on the up-keeping of the apartment. They also sent me a letter acknowledging the 60 days notice and the completion of the home inspection which showed the apartment was in great shape, no damage to the carpet ( I cleaned the carpets at my expense ) and the appliances were in excellent shape. I moved and a month later received a letter showing I owed {$2900.00} for ( replacing the carpet, all new appliances and new window treatments ). I called and spoke to several people who informed me that although the apartment was in good shape, I am responsible to pay for new carpet, new appliances and all new window treatments for the next tenant. When I asked where was that in writing, they could not give me anything in writing showing me that was their policy. I explained that there was no damage to the apartment or appliances and they agreed. So after going back and forth with their management staff and threatening to pursue them legally. They apologized and told me it was a mistake and they rescinded their decision and agreed with me. I asked for a letter to confirm that they would not hold me accountable for all new carpet, new appliances or new window treatment. Never got the letter but they did remove it from my credit report. Now after years have passed, they put it back on my credit report again via a collection agency ... this time I want to pursue them legally. My security deposit was about 3k ... ..two month rent would have been about {$2200.00}. I want my remaining security deposit back and I want this removed from my credit report for falsely showing I owe them money when in fact I owe them nothing. I am not responsible for them giving the next tenant new carpet, new appliances or new window treatment. That apartment was spotless, carpet was clean ( looked brand new ) and the appliances were in great shape. Window treatment was also in great shape ... .they should not be able to get away with this ... ..I also want a list of all the damages they say I caused to the apartment ... .but I want them to also have the maintence manager who did the inspection give a statement on how she told me my apartment was spotless and immaculate. She also asked if they could use my apartment for pictures in the apartment guide book ... .Please assist me in stopping slum landlords from robbing their former tenants and damaging their credit for things that should be paid at their expense. If they choose to give all new carpet, all new appliances and all new window treatment it should be at their expense not their former tenants.
02/07/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	NY 11101	Web
Dear Madam/Sir, My name is XXXX XXXX XXXX Im contacting you in regard of a business that closed during Covid. The name of the business was : IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXX XXXX XXXX XXXX Around XX/XX/XXXX We made and agreement with a credit card Processing Merchant doing business as : XXXX XXXX XXXX as per their fax page header ( see attached ) but invoicing us under the name XXXX XXXX XXXX XXXX XXXX XXXX # XXXXXXXX XXXX XXXX XXXX XXXX As you can see from the agreement they faxed to us dates XXXX/XXXX/XXXX at XXXX They agreed to give us a rate of 4 % flat for all our monthly processing. Unfortunately after a review of the charges we later found out that they were charging us in most case between 6 % and 8 % instead. We asked for a refund, but they denied it. Hence we asked repeatedly to close the account ( See attached docs ). They finally confirmed account was closed as of XX/XX/XXXX. After some time we were contacted from a collection agency : OXYGEN RECOVERY GROUP XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Tel : XXXX Fax : XXXX Email : XXXX We tried to explain that we owed nothing but they didnt care and put a Deroga Mark on my credit. At that point I contacted the Office of the NYS attorney General ( sea attached ). Finally Merchant Service agreed not to hold us responsible for anything that Oxygen claimed we owed and thanks to the AG office signed a document confirming that. Many years have passed and Oxygen still calls me threatening to put me on collection again and ruin my credit if I dont pay {$1800.00}! I really hope you can help me. I did an internet search and soon fond out that Merchant Service and Oxygen are not new to this.
10/08/2018	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 94582	Web
I found a collection on my credit report at XXXX. I was never contacted by mail, email or phone to be informed that there is a debt. I was not contacted by original creditor that a debt exists, no invoice sent and no details on nature of debt. Collector failed to notify me with debt as per act of fair debt collection. I was not informed that there is an action to be taken. I requested details and provided contacts information. I contacted original creditor and they informed me that account is closed and there are no outstanding. i didnt receive details and collector offered to pay 40 % and close the debt. I Communicated in written email to collection inquiring details of debts and proof of debt. Collector failed to deliver details in 30 days after 48 days from sending the request i received bills with the following problems : 1- documents showing my signature as a guarantor to a different company other than the one requesting collection. 2- the bills provided showing as collected from bank and original creditor had blank check and had access to deposit or withdraw 3- summary for months in debt had no support and no bills showing the amounts claimed. I raised a dispute at XXXX and they propose to raise a claim at your site. collector asking for collection of 50 % without providing evidence of original debt is considered as a harrasment trying to push me to pay any amount to get rid of issue. using a different guarantor form other than the legal name shown on original collector is a fraud in using my information and claimig that they followed act of fair debt collection,
05/01/2015	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt resulted from identity theft	NY 11229	Web
In XXXX 2013 I received letter from Oxygen Recovery Group demanding {$7300.00} ( attachment XXXX ) Of course I requested any documents concerning this demand. They mailed to me papers with cover letter ( att. XXXX ) :1. Statement of Deposit with my name but without any signatures ( att. XXXX ) 2. Letter that some XXXX XXXX intend to vacate apartment XXXX and authorizes XXXX XXXX to hold security deposit (????? ) ( att. XXXX ) 3. Lease Renewal Application with my name on it but with unknown to me address as well as unknown phone numbers. With name some XXXX XXXX as cousin. With no other information filled in. In addition this document signed by somebody but the signature even does not look like mine. ( att. XXXX ) That was entire package of documents. Without any real information but my name. I informed the Oxygen Recovery Group by fax that it is fraud based on my identity theft ( att. XXXX ) They answered me and requested " proof that this is not me " ( att. XXXX ) I have an idea how to prove that me is me but I have no clue how to prove that anybody else is not me. Recently I learned that Oxygen Recovery Group put this money for collection to my account. As I am sure it is situation of conspiracy based on my identity theft for exaction. Of course I filed compliant with the Federal Trade Commission as well as with Credit Bureau. Now I look for an attorney to file Legal Case of exaction.
03/04/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NJ 07002	Web
XXXX has denied my dispute for the following company XXXX XXXX XXXX Oxygen Recovery Group ). This company has an open lawsuit in the state of NY for this reason. XXXX is ignoring all the facts put forward by me XXXX. This account was settled and paid in full and i even have proof of all payments uploaded here. The company XXXX XXXX XXXX which XXXX is representing failed to answer all my phones or reply to my text messages. I have uploaded here proof of the messages. I also uploaded all payments made to them during my lease. They also didn't refund my deposit!! Please see attached text message proof. Hence this account is fraud because my account was closed in full. 2. The account opened is for an office XXXX XXXX is under my company XXXX XXXX XXXX XXXX XXXX XXXX office spaces which was renting an office to my company. They collected my personal and business information. This report should be on my business XXXX XXXX and not personal as these are office suites not rental for living. And application was done with my company. 3. XXXX XXXX XXXX was never authorized to sell my personal information to any creditor only my company information. This is fraudulent that they used my personal information. I request that XXXX remove this entry by XXXX XXXX
04/09/2015	No	Debt collection I do not know	Cont'd attempts collect debt not owed Debt was paid	PA 16823	Web
We had a credit card terminal that was presumed to belong to us. We paid {$100.00} for it back in XX/XX/XXXX. We quit using XXXX XX/XX/XXXX, but they say they never received notification the we ended. In XX/XX/XXXX they contacted us about returning the machine or pay {$450.00} for the machine that I thought we already owned. We said we would return the machine. We shipped the machine out and they received the machine on XXXX/XXXX/XXXX. We have been getting call after call from XXXX XXXX of Oxygen Recovery Group about a {$500.00} debt owed to Merchant XXXX. I call XXXX at XXXX XXXX at XXXX and he tells me it has been taken care of. XXXX will not call XXXX to verify, he just keep calling me. I told him and XXXX last time that if I ever heard from them again I would file a complaint and maybe sue them. Well today I get a letter from Oxygen Recovery Group again telling me I still owe and to pay or they will report to the credit bureaus. I WANT THIS HARRASSMENT TO STOP IMMEDIATELY. XXXX XXXX XXXX XXXX, XXXX.
09/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NY 100XX	Web
Attention : Consumer Financial Protection Bureau I sent a letter to Oxygen Recovery Group ; also referred to as OXYGEN XL disputing an account as erroneous on XX/XX/2021, and mailed OXYGEN XL a certified letter, return receipt requested. It is now XX/XX/2021 and I have not received a response from OXYGEN XL. Per the Fair Credit Reporting Act, Section 611 ( a ) ( 5 ), OXYGEN XL has ( 30 ) days to investigate my dispute. OXYGEN XL has not verified the information within the 30 day time period, OXYGEN XL must delete all of the disputed accounts from my report. OXYGEN XL must now delete the disputed and unverified account. Failure to do so may result in a {$1000.00} fine per undeleted item. Attached is a copy of the postal receipt of my credit dispute to OXYGEN XL and a copy of my original letter showing the account I have disputed. Thanks in advance to your timely response to this request. Sincerely,
11/05/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	FL 33156	Web
On XX/XX/2022 at XXXXXXXX XXXX I drove into parking lot, it stated to enter credit card and to get out, it stated to insert credit card, i did and on the way out, same thing, insert credit card, I paid with credit card as appears on my statement. Appoximately XXXX XXXX later i get a serious of bills with by tag asking for over {$100.00} in late fees and threatening legal action or collection. It is a scam!!! I spoke to other people near XXXX XXXX and they say to watch out for that place. They make it impossible to dispute. Frusrated with this, i mentioned to my family at dinner and my son said they bullyied him on almost {$400.00}!!!! last year. XXXX XXXX XXXX is everything But professional. I will attached my credit card payment, the parking sign, the last bill, copy of receipt of my dispute request.
02/28/2020	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NY 10040	Web
Oxygen Recovery Group and company name XXXX XXXX and reporting false information on my credit report. XXXX is does not have a system where i can upload my documents ( successfully ) to prove to them this is identity theft. XXXX XXXX falsified my signature ( i have prove they used one of their employees to sign ) and illegally used my social security number to obtain a new business account. They irresponsibly put this information on my credit report and they are not answering me when i try to show them prove that someone from their company falsified my information including signature ( my signature is very different from the one they used, i have different IDs with my real signature. XXXX is not doing a good job at verifying this and they are just damaging my credit!
06/23/2021	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	NY 11235	Web
As you can see in attached documents mailed to me by Oxygen Recovery they are trying to collect the debt that not only past the statue of limitation but also does not belong to me. As per attached lease I was allegedly living at the apartment from XXXX XXXX to XX/XX/2009. As per billing schedule all charges and bounced checks were10 years later and after XXXX XXXX of the alleged property. Not to mention that Oxygen recovery failed to establish their ownership of the alleged debt .Copy of alleged billing statements and copy of public accessible record ( that by the way I was not able to find in XXXX NY system ) is not substantiate the ownership of the debt.
06/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 11235	Web
I initially sent a series of letters to the Credit Reporting Agencies as well as the Actual Creditor. I am fully aware of how reporting works and found demonstration of non-compliance in accordance to the E-Oscar and Metro 2 format method ignoring to report. In addition to that, please note that they are ignoring my request to modify accounts, which would lead to changes on all agency reports ( as per the carbon copy rules of E-Oscar updates ). It is very urgent that you please investigate and resolve as this is injurious to my character and is obstructing my ability to obtain mortgage.
03/09/2020	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	IN 47715	Web
Oxygen Recovery Group is attempting to collect a debt that is not owed. The original creditor is XXXX XXXX, XXXX. They said the collection is for an early termination fee of {$990.00} plus fees. I never had a contract with them, so there is no way I terminated a contract early. I have asked for ( and not received ) written proof of this contract. They also said this occurred in XX/XX/XXXX, but the first Ive heard of it or received any information regarding it is the collection on my credit report as of XX/XX/XXXX.
03/09/2020	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	IN 47715	Web
Oxygen Recovery Group is attempting to collect a debt that is not owed. The original creditor is XXXX XXXX, XXXX. They said the collection is for an early termination fee of {$990.00} plus fees. I never had a contract with them, so there is no way I terminated a contract early. I have asked for ( and not received ) written proof of this contract. They also said this occurred in XX/XX/XXXX, but the first Ive heard of it or received any information regarding it is the collection on my credit report as of XX/XX/XXXX.
07/15/2022	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	IN 46410	Web
The following company has sent a letter stating a debt owed, I was unaware and have been a victim of identity theft. Oxygen XXXX has stated I owe XXXX XXXX in the amount of XXXX $ I am unaware of this company. I spoke with XXXX, he threaten me with collections reflecting on credit reports also threaten me with jail.. He also wouldnt agree to send me signed agreements providing proof of this debt. I have never lived in Illinois I have lived in Indiana all my life
10/11/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	FL 33064	Web
XXXX XXXX I mailed a certified dispute letter to Oxygen XL and they never responded nor sent back any correspondence. it has been more than 30 days! there is multiple inaccuracies on my credit report. XX/XX/XXXX I mailed a new dispute in hopes my deletion request is honored. this company is violating my rights and they have over 10 complaints on XXXX they also have 5 complaints with the CFPB Demand A DELETION REQUEST OF THE ACCOUNT
03/04/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NJ 07002	Web
Hello First this account belongs to my company as i was renting an office suite . So this account should be under my company not my personal Second : I left the office suite and sent them a message and called them many times telling them i am vacating the property no answer. Very unprofessional i even went to their office in XXXX and no one was there. Third : They owe me money for secuirty deposit that they never refunded.
03/30/2021	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NY 10705	Web
XXXX XXXX is the company that has been harassing 's me thru a collection company OxigenXXXX collecting money that I don't owed them. They call my cell at all times which I have explained to them I don't owned anything to them. This harassment 's has cause me a nervous breakdown and XXXX My credit is excellent and this people want money out me which I don't owed to them. Please help me to report this company.
09/15/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 95762	Web
I received a debt collection notice from Oxygen Recovery Group claiming that I owe XXXX XXXX {$880.00}. I have requested proof of this debt and have received nothing from them other than a threat that if I do not pay, they will report me to the credit bureaus. I do not recognize XXXX XXXX as an entity with which I have any business dealings. Further, I have no way to contact them to verify the debt, if any.
03/22/2018	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IN 47715	Web
I checked my credit report because my score had dropped significantly and I saw a collection from the XXXX XXXX XXXX. I have never heard of them and can not reach them by phone ( it just stays on hold forever ). I have no idea who they are saying the original creditor was. I havent received anything in writing. I dont believe that this debt is valid or mine.
06/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 11233	Web	Servicemember
XXXX Credit reporting agency is not following the law. Per section 609 I am entitled to see the contract I signed and for the creditor to validate the debt. No documentation gets provided to me and the disputes keep getting closed. Send me proof that I owe this debt or delete it from my record.
06/03/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NY 11235	Web
I requested the debt validation several times and have never received. This is a shem and attempt to collect the money that I do not and never owed. This company must be charged for extortion and attempt to rub.
09/11/2018	No	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	TX 75019	Web	Servicemember
Company called XXXX XXXX has ruined my credit for past 4months ... I have disputed it Numerous times ... .that I have no knowledge of this debt ... please help me delete and update my credit file.. Sincerely
05/22/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	AZ 85233	Web
Debt never occurred Business is out business No refund policies Customer signed form saying no refund policies Company obtained social security fraudulently
11/08/2019	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	TN 381XX	Web
I did not house a " Merchant '' Account with XXXX XXXX XXXX. Oxygen Recovery Group is stating I owe a debt on behalf of this company.
08/02/2017	No	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	NY XXXXX	Web
the Debt was Paid and the contract was satisfied switched to new company and continued business with different company.
03/14/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	FL 33319	Web
I dont owe this dept I need to dispute this bill reference XXXX or charge number XXXX I dont owe this!!!
06/27/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 78254	Web	Servicemember

06/14/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	FL 33432	Web

05/17/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NY 132XX	Web	Older American

05/05/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	FL 33302	Web

04/02/2023	Yes	Debt collection Other debt	False statements or representation Indicated you were committing crime by not paying debt	GA 30097	Web

03/17/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	FL 32614	Web

02/19/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	FL 334XX	Web	Servicemember

02/17/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	GA 30043	Web

01/30/2023	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	FL 33009	Web

01/12/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NJ 075XX	Web

01/07/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	FL 34212	Web

11/26/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	GA 30342	Web

08/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30080	Web

09/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NY 10017	Web

09/11/2021	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	NJ 07050	Web

08/10/2021	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	UT 84102	Postal mail

06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NY 10017	Web

03/11/2021	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NY 10037	Web

05/28/2020	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	GA 30312	Web

12/18/2019	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount		Phone

10/18/2019	No	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	NV 89431	Web

08/22/2019	No	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	NY 10036	Postal mail

08/12/2019	No	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	NY 10128	Postal mail

08/06/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 86025	Web

05/14/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NJ 07017	Phone

11/16/2017	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV 89128	Web

07/21/2017	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NY 11550	Web

03/27/2017	Yes	Credit reporting	Incorrect information on credit report Information is not mine	IL 60453	Referral

08/14/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine		Phone

07/17/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	NY 11205	Referral

05/28/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt resulted from identity theft	NJ 07050	Web

05/11/2014	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	CA 90046	Web

04/14/2014	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	MD 20743	Web