DCN Holdings Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/13/2023 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NY
  • 125XX
Web
I arranged for a hot water heater install of a XXXX XXXX tankless unit with a company owned by XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, of XXXX XXXX, NY. They have recently changed their name to XXXX XXXX XXXX XXXX presumably because of their pending lawsuits, poor quality of service and their questionable business tactics. I paid them {$2100.00} on XXXX to purchase a new hot water heater linked to the warranty of our existing unit that they had brought to their shop to diagnose for issues. The office staff told me that we would be credited back {$1200.00} for the new unit since the unit that we had in the home was still under warranty for a cracked heat exchanger. The company claimed that they were licensed and authorized to perform work on XXXX units. It turns out they are not on XXXXXXXX XXXX list of licensed installers on the XXXX website. XXXX XXXX, owner of XXXX XXXX XXXX XXXX previously named XXXX XXXX XXXX XXXX XXXX, withheld a bill from us for months and then sent it to collections after he would not tell me the cost of services after a poor and unsafe install. When he came to our home to review the work on XX/XX/XXXX after the install on XX/XX/XXXX, he noticed the unit was installed incorrectly. I told him that I wanted to cease all work performed until we could figure out pricing and that I was unsure that it would be repaired properly by them at that point. He became enraged, began acting erratically, and said that he would turn off the propane to the home, call the town, the fire department and red tag our unit. I told him to get out of the house and that I was going to call the police. He pushed his way past me to get to the water closet, took a picture, grabbed his tools and told his techs to leave. He then illegally turned off the private propane tank to our home in the middle of winter ( XXXX ) leaving us without heat for the day until we could have our propane company come out to turn it back on and make sure all pilot lights were lit to our heating equipment and propane stove. I called the police and made an incident report. He threatened my partner over the phone when we tried to reason with him on sending the invoice to us and just said that he would send the bill to collections and that a lien would be put on our house. This seemed to be his plan once he realized that his company installed the unit improperly. He first sent us a bill for services performed on XX/XX/XXXX for all work performed before that point. This was almost 3 months after the last time that work was performed. I emailed him back and told them we would gladly pay for the services once that warranty reimbursement was applied. He upcharged us on the initial bill and tried to withhold the warranty rebate of {$1200.00} which we knew we were supposed to be credited for on the bill. Please see attached email correspondence of me responding to that invoice and asking for that credit to be applied to the bill on XXXX The next invoice was sent on XX/XX/XXXX and was updated with more charges along with the discount deduction. It included this note : This Updated invoice will include the labor for 3 Full days to disassemble the XXXXXXXX XXXX in shop to see what is needed as well as prepare for the warranty. I am unsure what the breakdown of the extra {$790.00} charge was since it just said repair and prep for XXXXXXXX XXXX for warranty. I paid the bill on XXXX for {$1500.00}. This was 29 days after we received the original invoice on XX/XX/XXXX and 22 days after receiving the updated invoice on XXXX Once more, XXXX sent original invoice for services performed almost 3 months after the last work was done at the property. I am assuming that he also kept the XXXX XXXX XXXX XXXX rebate for the unit since that was not applied to the bill or sent to us. I was contacted XX/XX/XXXX by a debt collection agency called Accounts Receivable located in XXXX, FL and told that they were hired by XXXX XXXX to collect a bill. They told me that the bill was sent to collections and they were employed by XXXX XXXX to collect the debt. I sent them documentation of the invoices that I had paid and I asked them why XXXX would send the bill to collections. I requested written confirmation that the collections bill would not be applied to my credit report. They said that they do not send anything to the credit agencies and that the debt would not be applied to my credit report. XXXX XXXX should be fined and investigated for his deliberate and persistent attempts to hurt my credit as well as endanger the safety of my family and I with the improper installation of a propane hot water heater. He said it himself that he was just going to, " send us to collections and put a lien on our house, '' when we tried to get a bill for services performed and check on the status of the XXXX warranty. His spiteful actions of turning our propane off in the middle of winter as well as not owning up to the endangerment of our family due to an improper propane water heater install should be enough to begin an investigation. He not only withheld the bill on purpose for months, but also tried to withhold the warranty reimbursement payment for {$1200.00} and XXXX XXXX XXXX XXXX rebate. If this is the case for me, I would not be surprised that this has happened to others. Accounts Receivable debt collection agency will need to provide written documentation that this debt will not appear or effect my credit report since the debt has been paid. Additional notes attached below for install and events that took place after : XX/XX/XXXX New water heater Install XXXX XXXX XXXX : XXXX XXXX time : XXXX XXXX Start of install Turned off water main Cut pipes to water heaters Departure time : XXXXXXXX XXXX Left to pick up fittings from lowes and to get something from company vehicle in XXXX, NY Return time : XXXXXXXX XXXX Other employee arrived and gave him fitting saver. Fitting saver used on elbows coming into room for fresh air and exhaust. Didn't have vaccuum to clean up pipe shavings Departure time for trip to lowes : XXXX XXXX Left to pick up fittings for exhaust on unit from XXXX Return time : XXXX XXXX Realized new fittings do not fit into exhaust elbow because fittings saver made it too wide.He had drilled out the fittings too much and now they were too wide. Said that exhaust pipe that is not tight fit could leak carbon monoxide in home. Tech called XXXX and explained situation. Told him that he needed help. He was the only tech on site and explained that to get the unit on the wall, I, the homeowner had to help him. Also, that it is Friday and we would be left with no heat if situation isn't fixed. I vacuumed area in closet Different techs arrive and thought that pipes can be connected with furnace cement which is not an acceptable, lasting or safe way to seal pvc pipes, especially for exhaust from a gas unit. XXXX was outside on phone having heated conversation with XXXX that could be heard from backyard. Unit was put up and hastily configured. When running, it made a high pitched whistling noise. This was considered " normal '' by the techs on site. Now we know it was because the propane conversion kit for the orifices was not installed properly. Sound that Unit was making after propane conversion kit was not installed : Audio file attached Departure Time : XXXX XXXX XXXX Spoke with XXXX XX/XX/XXXX evening. He said he would come out XX/XX/XXXX to look at the install completed on XXXX. We agreed that i would just be paying for the original service call, labor for the repair of the existing unit that was not removed from the home and for the work on the unit that needed to be replaced that was taken back to the shop to confirm that it was under warranty. His son had XXXX and the office called and said it was not possible for him to come out on XX/XX/XXXX to diagnose the install. The office did say that they would send a tech but I said we needed someone in management. They asked if XXXX could come to the house with a mask. I agreed and they called back within 5 minutes to say that he could not come. XX/XX/XXXX : Called XXXX XX/XX/XXXX to register the new unit and to track the status of the warranty and original unit to confirm that it has been sent back to the distributor. XXXX employee said no update until Friday since that is when they get their report. XX/XX/XXXX XXXX and two techs came to the home to look at the installed unit. XXXX immediately took the door off of the new unit. He said the ringing sound was caused by the conversion to propane kit not being installed. I believe that he changed the conversion kit but was unsure. This unit was turned on Friday XXXX and still had the natural gas orifices installed when the house runs on propane.This was tremendously unsafe and likely was leaking gas into home. I told him that I wanted work to stop until we could agree on pricing and he could send me a bill for the previous services. I also brought up the code concerns and safety violations due to the exhaust pipe not being sealed correctly and the lack of propane conversion kit installed. He started arguing with me, started screaming and then said " I don't have to deal with this. He said he was going to take a photo of the closet, red tag the unit [ lock out tag out ], turn off the propane and call the fire department. '' He walked outside and turned off the propane to the house at the tank. Called someone on the phone and said he has a " real problem over at XXXX XXXX XXXX. '' I called the police and made an incident report. XX/XX/XXXX Called XXXX XX/XX/XXXX Spoke with warranty/ returns Confirmed Unit was returned XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX NY Confirmed Reimbursement sent to wholesaler XX/XX/XXXX issued to XXXX XXXXXXXX XXXX XXXX XXXX XXXX Also confirmed that the reimbursement is distributed back to the XXXX installer aince it was purchased through them and neither XXXX or the distributor could send the funds to the customer. XXXX XXXX XXXX Email sent to XXXX asking for an invoice for services performed XX/XX/XXXX XXXXXXXX XXXX Called XXXX XXXX to ask for invoice. Put on hold for a moment and told that accounts payable is out of office for the moment but when they get in, the message will be passed along and invoice will be sent. No email response XX/XX/XXXX. XXXX emailed invoice back at XXXXXXXX XXXX Please see attached additional email correspondence of XXXX changing price of bill.
08/31/2017 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • MA
  • 01886
Web
Good morning, On XX/XX/XXXX I attempted to place an order on XXXX for two military baseball hats. I noticed that the hats did n't include sizing so I sent an email to XXXXXXXXXXXX explaining i 'd like to place an order but there 's nowhere to choose a size. I received a response about 30 min later from XXXX XXXX at the same email address instructing me to include it as a note at checkout or email it. I thanked him for his response and placed the order. I received a confirmation of the order, 2 hats in the amount of {$62.00} and an email from XXXX XXXX explaining his company 's shipping details and lead times. I did n't care that it took 3 to 6 weeks for delivery, I was n't in a hurry. On XX/XX/XXXX after not receiving anything I sent an email to XXXX again just reiterating that I know most orders take 3 to 6 weeks but it 's been a month and I have n't seen anything. I just wanted to make sure we 're on schedule. He responded that day by asking what name it was under and that he had cleaned his desk and hoped to be more productive now that he 's reorganized his workspace. I then responded by giving him my order number. He then replied telling me he 'd look it up he has 30 orders to get through. After email correspondence with XXXX I started to do research on his company because his responses concerned me. Something I should have done prior to ordering. What I found was frightening to say the least. I did a simple XXXX search for XXXX and found complaints on XXXX as well as the BBB reporting fraud, frivolous lawsuits and scams. Needless to say I was a little concerned so I decided to send XXXX an email expressing my concerns and be honest with him. On XX/XX/XXXX I sent him an email and I said ( the email string is attached ) that i 'm concerned with the negative press about his business but i 'm willing to give him the benefit of the doubt. I said, some people react, i 'm a patient guy but I need to know your intentions. I tried to humanize the conversation and interact with him on a personal level, letting him know my father XXXX in XXXX before I met him and I thought it was noble what he was doing. I understood if he was short staffed and if he did n't have the merch than a refund was fine but if he 's underwater and needs more time I would wait. I also said that I do n't mind waiting a month but to hear that he 's unorganized was a little disheartening. I attached my order for his review. His response was a bit shocking and not what I expected from the CEO of a company. It appears the only thing he read was the negative press comment because he began to tell me he 's been in business for 15 years and there 's only a few complaints, but theres XXXX satisfied customers. I 'm the 1 % of people that make it difficult for him to continue being in business and we cost his company thousands on a yearly basis. He then told me he would refund my order making it a point to tell me he only had {$70.00} in his account. I did n't respond. A short while later I received an order cancellation through email. 4 days later my bank received a refund in the amount of {$62.00} from merchant XXXX. I thought the transaction was over. On XX/XX/XXXX I received a bill in the mail from Accounts XXXX, a debt collection agency located in Florida. The bill was regarding XXXX XXXX XXXX in the amount of {$190.00}. I called the company and spoke with XXXX who informed me the charge was a cancellation fee, a restocking fee and some other fee. He urged me to pay it because it was going to collections. What I thought was amusing was the language used in the bill. Reasonable efforts have been made and exhausted to resolve this delinquent account. Who speaks that way? Are n't you supposed to get like 4 or 5 notices in the mail before it even goes to collections? This was bill number 1. I told XXXX that maybe he just pays bills for stuff he did n't purchase but i 'm not paying a dime for an order XXXX XXXX cancelled on his own and then refunded me. XXXX responded, why are we talking then? I then filed a report on XXXX on XXXX and the BBB XXXX explaining exactly what i 've said here. I also filed with the WA State Attorney XXXX XXXX on XXXX ( all included ) Now after researching XXXX XXXX and XXXX and rereading all of the complaints and rebuttals I knew what was coming, and it was n't pretty. I really could n't believe some of the language this guy used when responding to customer complaints. Most of it was over amounts as little as mine and for baseball hats. XXXX XXXX has never heard the term, the customer is always right because in his mind the customer is a liar, a coward, a fake, a fraud, a cesspool, a thief, a cheat, etc., etc. All of the things one could claim his business engages in. He claims he is the CEO of the business, but in his rebuttal he is also the Chief Legal Officer. Which would explain his love of writing because he sent an XXXX page dissertation in response to my Attorney General 's complaint. The language is all the same throughout all of his rebuttals almost template like. He claims to have gone to XXXX XXXX XXXX but I did a MA and WA State BAR search and both turned up no XXXX XXXX or similar spellings. Regardless, I do n't like having someone that claims to be a lawyer threatening to sue me for trademark infringement, ( this is when you use someone 's logo without written consent ) tortious interference, ( he spelled it torturous ) and defamation in the amount of XXXX XXXX, over 2 baseball hats. The BBB was put in place to prevent this sort of thing so any judge would be hard pressed to see a case in which someone was sued over a complaint to the one agency that specializes in resolution disputes. He then goes on over eight pages and basically dissects everything I complained about claiming what i 've said are false accusations and i 'm the problem. I do n't know how business works and i have integrity issues. He goes on to say that I should know the standard operating procedure of his lead times. Which is why I actually waited 1 month before saying anything. He also claims that I should have handled things differently, but after I asked about my order and mentioned bad press he cancels said order. He claims that his company has no control over customer complaints which is funny because his company is directly responsible for those complaints. He also claims that I was harassing him, engaging in terroristic threats and cyber-bullying so he ceased all correspondence. I ca n't even make this stuff up because he says the same thing to everybody else that complains about his total disregard for customer service. He mentions that everything is clearly stated in the client contract. I 'm guessing he 's referring to the dark gray copy on black at check out. ( I took a screen shot the day I made the order of the gray copy. It has since been changed to bright red ). I have enclosed every email and at no point did I threaten him. If anyone is using threatening language it is XXXX XXXX. Unfortunately, i 've had to retain council over this to protect myself. My attorney did mention one thing that gave me some comfort. He mentioned to me that it 's unethical for any attorney to threaten lawsuits in any form and they could be disbarred for it. However, I have no idea what his intentions are, if this is a sick extortion game or what. All I know is that I have someone XXXX miles away threatening me with lawsuits and a bill in collections in Florida for a false claim over what should have been a routine transaction. The fact that he took the time to respond in that length would make most people 's head spin and probably pay out of fear. However, I am not most people and if you read the other complaints i 've attached you 'll notice a pattern developing here and that he employs the same tactics over and over again. This coming from someone that uses the BBB logo on their website without permission from the BBB. ( attached ) I mention different businesses in my complaint because that 's whats listed on the BBB page for his company. He claimed the order I placed was n't through fallenherobracelets.com but XXXX and he 's lying because the order placed was through XXXX, the refund was sent through XXXX. XXXX names he wrote are irrelevant to the order process. The XXXX XXXX XXXX XXXX XXXX XXXX XXXX Law : XXXX XXXX For XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I do n't know if you can help me but something has to be done about this guy. I 've attached as much as I could to give you a pretty good understanding of what has happened. I have nothing to hide, I simply wanted to buy 2 hats and now i 'm emailing the Consumer Protection Bureau. I 'm sorry this is just beyond comprehension. Sincerely, XXXX XXXX
01/03/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 982XX
Web Older American
Good day to you, I contacted Debt Collections Company called XXXX XXXX this morning and spoke to XXXX XXXX a representative about collecting money owed to me from a former tenant. XXXX stated her company could definately hep me. $XXXX today XX/XX/XXXX to start and I s only required period. If XXXX XXXX collects money, they get 1/3. If they collect nothing, I owe nothing. On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX wrote: logo Dear XXXX, I am glad that you and I were able to speak about the collection situation that you need assistance with. Our office is more than capable of handling this case on your behalf. We know all of the excuses and tactics these debtors will use to avoid paying you. It is imperative that this debt be submitted immediately. As each day goes by without action, this debt becomes less collectible. To place the claim simply click on the link below to submit your debtor to our office for collections: PLACE A CLAIM After completing the place a claim form simply go to the following portal to complete the one time placement fee we discussed, for the file number type in: NEWSUB MAKE A PAYMENT Do not hesitate in completing the submission, the sooner we get started the sooner we can get you paid. I look forward to helping you recover your money. Sincerely, XXXX XXXX Phone: XXXX Fax: XXXX Email: XXXX XXXX null XXXX walked me through the online process over the phone. I received a payment conformation for $XXXX. XXXX Next an email below: On XXXX XXXX XXXX, at XXXX XXXX, XXXX Place a Claim Form Confirmation wrote: Dear XXXX, Thank you for trusting XXXX XXXX to handle this issue on your behalf. Our agents will immediately start contacting your debtor(s) to produce payment on this matter. In the event that your debtor(s) contacts you please advise them that you have retained XXXX XXXX to handle this issue on your behalf and that they must contact our office at XXXX to speak with a case manager. If you have any backup documentation that may assist our office with the recover of this claim please forward it to XXXX and put your company name in the subject line. Yours Truly, XXXX XXXX XXXX XXXX Call Toll Free XXXX Or Go To XXXX I then got an email: On XXXX XXXX XXXX, at XXXX XXXX, Front Desk wrote: XXXX, Please be advised that we have received your claim and are commencing our collection efforts at this time. Please advance your file 30 days so that we may proceed with our initial collection efforts. You may view this account along with any other accounts you have placed for collection by following the login instructions below: Step 1: You can access your client portal using the button below. For your reference your username and password are as follows: Username: XXXX Password: XXXX Once logged in proceed to step 2. Step 2: To Submit additional claims click on the tab on the top left that says Submit a Claim. You will need to completely fill this page in with all of the information for your debtors. *IF YOU HAVE MULTIPLE ACCOUNTS YOU CAN ALSO EMAIL BACK THE UPLOAD SHEET ATTACHED TO THIS EMAIL Step 3: To view the accounts that have been submitted into collections simply select the List All Accounts tab. This page will provide you with a drop down of each case submitted and its associated case number. Simply select which case you would like to review and you will see what has proceeded with your claim. CLIENT ACCESS Depending on how your debtor reacts to our demands you may be contacted by one of our senior agents regarding the file. If the debtor contacts you directly please redirect them to our office so that we may continue our collection efforts without any delay or disruption. We appreciate the opportunity to handle this matter on your behalf and will work diligently for an expedited resolution. Sincerely, Customer Support XXXX XXXX Phone: XXXX Fax: XXXX Web: XXXX Email: XXXX I logged in to see I have an account #XXXX and a bill for 4,000 plus starter XX/XX/XXXX. I just spoke to this company today XX/XX/XXXX for the first time. Please help me. XXXX XXXX XXXX XXXX XXXX
08/21/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 752XX
Web
I was solicited by a Website and SEO Company via email on On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : Greetings, Are you losing your website ranking? If yes, then we can help you. We are a trusted digital marketing agency for more than 10 years, our team of 200+ professionals from diverse technology disciplines, has enabled 1000+ clients gain a better presence on XXXX, transforming their websites into powerful marketing tools. We offer unique Pay-for-Performance model a proven solution designed to make your website outshine its competitors and be the first to reach out to REAL prospects. Activities to be performed for your website : Keyword Analysis Competitor Analysis SEO Analysis report Finding & fixing all the technical errors from the website On-page optimization ( Designing stuff ) Adding landing pages if required. Social Media Optimization etc. Off page optimization ( Promotional stuff with other website to get quality Back links ). Content Writing Reputation Management Simply email us a few search terms relevant to your line of business along with your contact details and we will get back to you shortly. Kind Regards, XXXX XXXX Marketing Manager Head Office : XXXX XXXX, CA XXXX Disclaimer : We are not spamming. We are using this domain for marketing. If you are interested and want to know about us, just reply to this email. If we have offended you by sending this to you by mistake, we apologize. Please reply " NO '' or " Unsubscribe '' to this email if not interested, so that we shall add you to our " Do Not Contact Again '' list. We strictly adhere to United States Federal Laws of Anti-spamming - CAN-SPAM Act of XXXX. I paid them {$2400.00} for a website that I did not really even need or want yet they were persistent. After 4 months of NO results and XXXX, XXXX ADs and NO SEO I told them I am DONE and DO NOT CONTACT ME AGAIN. I paid an additional {$1700.00} via XXXX for these Ads and services that were never rendered and XXXX XXXX returned my money once I provided proof. On XX/XX/XXXX I received a nasty phone call from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL. XXXX XXXX XXXX and they were trying to collect {$1700.00} with NO PROOF of services/Ads delivered. Today XX/XX/XXXX I receive a bill from XXXX XXXX for {$2700.00}!! I called and let them have it. They could not tell me what the bill was for nor do they have proof of any ads. I have proof from XXXX and XXXX where the Ads from XXXX XXXX were NOT APPROVED yet they are billing me. I have emailed them numerous times that I AM NOT INTERESTED AND TO CEASE and Desist all contact. XXXX XXXX out of XXXX called me so many times begging for my business. I now an being threatened with lintigation in court if I do not pay this eroneous bill in the amount of {$2700.00}! File # XXXX XXXX XXXX XXXX XXXX XXXX could not provide proof of Ads to XXXX. Case closed Case ID : XXXX The case was closed in your favor. View case history Case details Dispute Reason Item not received Case Status Closed Case Resolution Decided in your favour Seller information XXXX XXXX XXXX Transaction amount {$1700.00} USD Transaction ID XXXX Shipping address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States Date reported XX/XX/XXXX
06/15/2018 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NV
  • 89178
Web
I was first contacted by XXXX XXXX on XX/XX/18 from XXXX, when I called the company back I talked with XXXX who informoed me I owed {$440.00} to XXXX XXXX XXXX XXXX then hung up the phone. When I called back XXXX took my call, I had to verbal ask XXXX to stop yelling at me as she was being loud and abusive in tone. She threatened to sue me and garnish my wages. She told me she would not send me a validation letter she told me she would put me down as a resfusing to make a payment and told me she would tell XXXX XXXX XXXX to just go ahead and sue me. She refused to give me the companies professional license number and told me I could look it up on their website ( XXXX ) which I looked but can not find. When I asked for the website she told me, " are listening to me I already told you the website name! '' She then told me she would block my number and she would just sue me instead. When I asked XXXX for a vaildation of debt letter she told me " that I wasn't getting anything ''. I was contacted again my XXXX on XX/XX/18 he stated I owed {$440.00} again and told me he would take {$100.00} down on that day and I could make payments for the rest. I asked again for a written validation letter but they refused and would only send it by email. When I told him I couldn't pay that right now he told me he would let me pay {$320.00} when I again told him i couldn't pay that and asked to speak to his supervisor I was again threatened and was told by XXXX " oh believe me you don't want to talk to him '' when they supervisor came on the phone he told me I again owed {$440.00} and if I can't afford then I can't afford all the money a lawsuit would cost and that a lawyer would cost me {$200.00} or {$300.00} an hour and that they will sue me. When I asked about paying that amount XXXX told me about before ( {$320.00} ) the supervisor then told me I should of taken that offer then and now I owe the {$440.00} again. I then told them I couldn't pay that today and hung up the phone. XXXX then called me back a second later stating I could pay {$390.00} when I asked why I couldn't pay the {$320.00} as stated before he informed me that his supervisor overruled him, when I asked why he then hung up the phone on me. XXXX XXXX have been nothing short of abusive towards me. They refuse to give me their license number and refuse to send me a written debt validation letter. They yell and threaten me with every phone call with wage garnishment and expensive legenthy lawsuits. They use abusive language and keep changing the price I owe them based on their emotions towards me. They call me and leave voicemails stating how important it is that I call them back then they hang up on me. They are using scare tatics and threats and causing me a great deal of stress
12/29/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • 08854
Web
XXXX XXXX forwarded XXXX cases for collection against XXXX XXXX XXXX and XXXX XXXX XXXX On XXXX XXXX XXXX. XXXX amount of {$7400.00} and for XXXX. XXXX {$7700.00} to Accounts Receivable Collection Agency. For XXXX XXXX XXXX the amount of {$6500.00} was sent to us and received the check from him on XXXX/XXXX/2015, and deposit the check on XXXX/XXXX/2015. This check was paid before we sent XXXX XXXX XXXX to the collection agency. Since the check XXXX. sent in showed the XXXX. XXXX home address, we applied this amount to XXXX. XXXX account only to be notified by XXXX that the check was to be under his account. So we changed XXXX. XXXX Invoice showing this amount as paid. Please see attached check and deposit slip for detail. Collection agency is claiming for this amount which they have no right to do so. For XXXX XXXX XXXX, amount of {$7700.00}. We did submit to them on XXXX XXXX the invoice however two days later, XXXX XXXX, we were informed that our Service department was to fix his system on site and h/o would pay us in full. I notified the collections agency via email on the same day to cancel this transaction. In the agreement that we signed, states if we submit an invoice and cancel it, they can charge us 10 % of the total bill. That is not an issue. The collection agency only collected from XXXX XXXX XXXX a total of {$7400.00} yet they seem to think they collected a total of XXXX. Which is impossible because they did not collect for XXXX XXXX XXXX. This agency had collected back {$7400.00} and sent us check # XXXX for {$2900.00}. They claim they charged us 10 % of XXXX. XXXX amount of {$7700.00} which should only total {$770.00} and our agreement for the {$7400.00} was 27 % however, they kept almost 40 % of XXXX. XXXX. Check which they never sent us nor do we know what check number XXXX XXXX XXXX sent them. They kept his check and sent us less then what was promised. We have all documentations if needed to follow our statement. Please let me know if you need me to email them to you. The bottom line to make more sense of this issue is this email being sent to XXXX XXXX XXXX XXXX : Dear XXXX, As stated, you collected for XXXX XXXX XXXX the amount of {$7400.00} which 27 % is owed to your company totaling {$1900.00}. You took 10 % of XXXX XXXX XXXX amount of {$7600.00} which totals {$760.00} because we canceled the transaction. When you total XXXX that we owe, the total should be {$2700.00}. You sent us a check for {$2900.00} CHECK # XXXX. Your company took the remaining balance of {$4600.00} which is not our agreement. Your company owes us a total of {$1400.00}. Please submit to us by next week XXXX/XXXX/2015. Regards, XXXX XXXX Customer Service Supervisor XXXX XXXX, XXXX.
09/14/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 92831
Web
student attended a private school to obtain XXXX license. student loans were taken out to pay for her education. but school was shut down during enrollment. when a school shuts down student loans are allowed to be discharged and not made responsible to pay back. the loan servicer for these loans were contacted and paperwork for loan discharge can be filled out and submitted to process this. but a separate statement from " XXXX XXXX '' was a couple months back for an amount of around {$2000.00} and then another one received again but had jumped up to a different amount for about {$5000.00}. So if loans are not in default and are eligible for discharge what is this separate balance? this school was The XXXX XXXX XXXXs College and they shut down this year. The owner did file bankrupt so not sure if this is a way for him to collect money any way he can. But as far as the education attempted here and not completed the financial aid was to pay for that under Title IV funding. I have the NSLDS print out with the amounts and loans owed but are not in default at this moment in time and are eligible for discharge. This is also not the first case that has been heard of the school sending out these notices to previous student trying to collect money in amounts that don't match or add up. with further questioning and investigation they do stop asking for payment. So that is why this seems fishy and an investigation is needed on both the XXXX XXXX that sent out the notice and the former school The XXXX XXXX XXXX College. I have already contacted loan servicer, attorney general and consumer finance bureau and in submitting this i hope there is action taken given all facts and paperwork to support.this balance i should not be repsonsiible for as i have paperwork supporting what i owe and will be discharged and from the school have received nothing to support this supposed debt owed to them personally.
03/18/2021 No
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • NM
  • 87121
Web
To whom it may concern, I received a call from this Company XXXXs XXXXXX/XX/XXXXThe gentleman I spoke to was absolutely rude. I had money to pay for the debt and make payments from there moving forward. He refused to do that or for me to make payments unless I paid it in full. I asked well whats the lump sum amount I can make and I can see how I can come up with the money by that following Friday being XX/XX/2021. His company failed to contact me and I paid other debt I was owed. His colleague then called me by the name of XXXX where he was willing to take payment and see if they could work with me, his Manager took over the phone was extremely aggressive and began yelling at me over the phone. He said if I dont pay {$750.00} now he will not take any other payment. I said I would be able to pay the account in full by XX/XX/XXXX when I get paid he said " I dont believe youll be able to pay that in full if you cant pay {$700.00} now all i need from you is your lawyers information. '' Again unwilling to work with me to pay the debt and will not take payments. They failed to called me XX/XX/XXXX to pay it in full they are now threatening to take me to court if I dont pay they amount they want where I am willing to pay but they are unwilling to accept any payment at all from me. He began to further yell at me and threaten me over the phone where I dont feel its okay to be treate that way when I am trying to pay the debt but they wont allow me to? It makes no sense! I can make payments but if its no the amount they want they wont accept my payment and then threaten me they will take me to court and belittle you over the phone. No one should be treated this way its abusive!
08/08/2017 No
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MD
  • 21801
Web
XXXX XXXX, a collections company, has been calling my business after have been advised multiple times to cease calling my company. The person identifies himself as either " XXXX '' or " XXXX '' however they are the same person. There is a dispute between how much I own XXXX XXXX and XXXX XXXX is attempting to collect the debt. My administrative assistant has advised them to cease all calls to this office. They continue to call using threatening language. I have recordings of all calls. See below times and dates : From : ( XXXX ) XXXX NA Today XXXX Phone Call Accepted XXXX Voice To : ( XXXX ) XXXX NA Thu XX/XX/XXXX XXXX VoIP Call Call connected XXXX Voice From : ( XXXX ) XXXX NA Thu XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Wed XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Tue XX/XX/XXXX XXXX Phone Call Voicemail XXXX Voice From : ( XXXX ) XXXX NA Tue XX/XX/XXXX XXXX Phone Call Missed XXXX Voice From : ( XXXX ) XXXX NA Fri XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Fri XX/XX/XXXX XXXX Phone Call Voicemail XXXX Voice From : ( XXXX ) XXXX NA Fri XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Thu XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Fri XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Thu XX/XX/XXXX XXXX Phone Call Missed XXXX Voice From : ( XXXX ) XXXX NA Mon XX/XX/XXXX XXXX Phone Call Accepted XXXX Voice From : ( XXXX ) XXXX NA Tue XX/XX/XXXX XXXX Phone Call Accepted XXXX LegalPrivacy XX/XX/XXXX - XX/XX/XXXX XXXX XXXX XXXX. All rights reserved. XXXX and the XXXX logo are trademarks of XXXX, XXXX.
08/10/2018 No
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • AZ
  • 85213
Web
On XX/XX/18, XXXX XXXX, a claims agent with XXXX sent a letter to the owner of the company I work for demanding I pay a debt that I have not validated. He disclosed the balance and gave me 7 days to pay a debt or they would send me to collections or refer my case for commencement of litigation in court an that they would advise their client to pursue legal action against me ( see attached email ). I called them and advised them that they can not send this type of information to my employer. " XXXX '' never gave me his title or last name, told me they can and that they have not violated FCRA. They claim I gave them my email. I assure you I did no such thing. My email is similar to the owner 's email and I have gone to great efforts to avoid my emails going to him or his to me, my email does not involve my last name. XXXX took a chance that the email they used was mine ( based on first and last name and the company 's standard ending ) but instead sent this threatening Information to the owner of the company that I work for. I fear they will continue this practice and ask that they properly learn that this practice is a FCRA violation and that I am compensated for the embarrassment suffered due to their actions. They had my correct address, why did they not mail me the letter. The email was a direct attempt to cause me embarrassment or employment loss. XXXX XXXX XXXX Contact Information XXXX XXXX XXXX XXXX XXXX XXXX FL, XXXX Direct XXXX Fax - XXXX ( See Attachment )
06/24/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MN
  • 55330
Web
I received an email on XX/XX/2020 stating : " We have been asked to contact you by our client, XXXX XXXX XXXX XXXX, regarding your past due balance with them of {$1100.00}. Their records indicate that your payment has not been received or processed as of the date of this correspondence and therefore is listed with us for collection. '' I have never done business with XXXX XXXX XXXX XXXX. My father, who passed away, apparently purchased a chair from them in the amount of {$1100.00} before he passed. They are now trying to collect this amount of money from me. My father did not have a will nor did he have any assets to pay for this debt. They then sent this email : " You are being charged for the Lift Chair you picked up and loaded in your vehicle after your father passed away. This makes you responsible for the debt. They have witnesses and cameras that show you taking possession after your father 's passing. '' This chair of my father 's was never loaded into my vehicle. I am not in possession of this chair. I feel they are trying to bully me or extort this money from me. According to the FTC, the nation 's consumer protection agency, family members typically are not obligated to pay the debts of a deceased relative from their own assets. I want this company and this person to stop harassing me. XXXX XXXX Claims Agent Accounts Receivable XXXX XXXX XXXX XXXX XXXX XXXX FL, XXXX Phone : XXXX Fax : XXXX
09/11/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33625
Web
Company : XXXX XXXX XXXX XXXX Contract them to install a Fire Alarm ( XX/XX/2017 ) charged {$3800.00} which was paid as agree. They stayed at the contract that Monitoring is mandatory by the Fire Marshall and was charged every three month for {$170.00} and it was needed when the Fire Marshall come to do the test to pass inspection ( Opening my Business ) I was not sure by the moment if was true what they were saying, after the first three month first bill arrived, paid and call Mr XXXX at XXXX XXXX to cancel my Monitoring because I could not afford it, they repeated the same, we may have to report you to the Fire Marshall office because is mandatory, again told go ahead and do it. Contacted Fire Marshall office to clarify the issue they told me in an email that my Fire Alarm does not need monitoring. Called Again to XXXX XXXX office talked to Ms XXXX and reassured my account was cancel. They never cancelled and kept sending on purpose to collect later. After all this time they called a month ago collecting me {$1200.00} due, explained with names and dates that my account was cancel with Mr XXXX and they didnt say a word, now they i received a collection letter and calls threatening to take me to court. This illegal practice they doing is not only against me if not with so many other XXXX.
05/23/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • PA
  • 18045
Web
Keep getting a phone call from XXXX XXXX ( 3rd Party ) XXXX XXXX XXXX file number, requesting payment for XXXX office balance in collections. I am not disputing the charge but would rather pay the XXXX office directl y ( XXXX XXXX XXXX ) due due to unprofessionalism by XXXX XXXX . I constantly get call from them where I am being harassed, I get left messages intimidation such us, " serious issue involving yourself '' as if it 's life of death. A t one time I was blind transfer red to someone else whom I was not comfortable with. Also, never was known of a balance from XXXX XXXX and that they would send to collections had I not paid, this was never disclosed to me, so I should be able to pay them directly as they never notified me that they would send to collections. Just recently spoke to XXXX XXXX ( not sure of spelling ) and again was very rude, threatening to sue, telling me I should pay now when I explained I 'd rather pay the office directly, telling me, " get it out '' " what 's the number '' repeatably in regards to my credit card. Again, I do not mind paying but do not want to be involved with XXXX XXXX , they show no courtesy to the customer. Please help
01/29/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33860
Web
I hired XXXX XXXX to recover two accounts for me. However I called / emailed them prior to them starting the collection process to cancel one of the accounts because I personally had collected the funds. Through numbers emails and phone calls with my " sales manager '' I told them to stop collecting. They failed to do so as the customer called me stating they were still calling him even after he personally told them he had paid me directly. I received an invoice from XXXX which detailed them taking 50 % of the correct account and 50 % from the 2nd account and per their invoice it states that they should be paying me {$180.00} for the collection of account # 1. I have received numerous calls each day and finally asked them to direct all communication through my attorney and provided his name. Today I receive and email stating : I can assure you that we will not cease our efforts to recover the fees due to our office. We will be relentless in our pursuit of this balance. Make your payment now to avoid the additional expenses of litigation and derogatory credit reporting. They are a deceitful company and owe me money but instead they would rather try to collect a fraudulent invoices.
12/13/2017 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 28269
Web Servicemember
I was contacted on XX/XX/XXXX by XXXX XXXX regarding XXXX XXXXXXXX XXXX. The debt collector stated that I owed XXXX to XXXX XXXX for exclusion work that was contracted on XXXX XXXX ; however, this debt is not valid since XXXX XXXX exclustion never preformed the work. I took off work on XX/XX/XXXX because that was the day the exclusion work was to be done. The company was a no call/no show. I called the company the following day to express my displeasure with lack of professionalism. They explained to me that an employee had quit and that they were down a truck, and therefore unable to complete my service. I informed them due to the lack of communication, no call/no show, to cancel my contract since I lost confidence in their business as a consumer. Friday XX/XX/XXXX, the company charged my credit card for services not render. I contacted XXXX XXXXXXXX XXXX, and was told the charges would be reversed. I contacted XXXX my credit card to dispute the charges as well. Now, almost a year and half later I a get a calls and letter from a credit debt collector trying to collect on a debt that is not valid.
12/15/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • CA
  • 90039
Web
OnXX/XX/XXXX @ XXXX XXXX and XX/XX/XXXX @ XXXX XXXX This company called XXXX XXXX called me to tell me I own XXXX XXXX XXXX XXXX money back in XX/XX/XXXX. They told me they were a collections company and said that they needed me to resolve this matter today or else. I ask for there name and they said it was XXXX XXXX ( it did n't sound legit ). I them ask for there business license # for that it was placed on supposedly on hold. This gal came on the phone yelling and telling me that I was going to have to pay, and they did n't want to give there business license to me. I had to look it up myself! That became a screaming match. I informed her that this was already resolved and I had proof of it! I told her to give me her fax # so I could send her the proof to which she said that I had to send it e-mail to her. No way was she going to get my email address so if she did n't want to give me the fax # that was not my problem. Here is the phone number that I blocked ( XXXX ) XXXX I hope you get these scammers! Thank you for checking this out. Respectfully XXXX XXXX
09/10/2021 No
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • KS
  • 660XX
Web
On XX/XX/2021 I received an email from a XXXX XXXX with XXXX XXXX based out of XXXX, FL stating I owed a debt. I sent the attached email to him. ( attached as email 1 ) On XX/XX/2021 I received a phone call from the same company but this time it was a woman. I told her my rights, I told her to stop contacting me and she got very aggressive and abusive on the phone, yelling at me, threatening lawsuit and being able to seize my assets. I told her to review the letter sent to her colleague XXXX XXXX and I hung up the phone. On XX/XX/2021 I received another letter stating " here are the documents '' that you requested. I was not able to open the documents and an IT friend of mine who stated not to open them as they looked like potential documents with at could infect my computer. I also told them on XX/XX/2021 to only contact me via USPS mail and that email, phone calls, faxes and contacting anyone must stop immediately. They have not stopped. ( attached as email 2 ) I will file a lawsuit against this company if I receive correspondence of any kind going forward.
02/01/2022 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • FL
  • 32259
Web
XX/XX/2022 at XXXX pm- I returned a missed call only to find that it was that of a collections agency. The company calls itself Accounts Receivable and the agent identified himself as XXXX XXXX. XXXX XXXX states that I owe a debt to a company called skyline media. He told me that I was a scam artist that I churn and burn companies. He was yelling and screaming to the top of his lungs and said that minorities are always trying to claim poverty. I was able to record all that he said with an app on my phone, he threatened to sue me and take anything that I have. He was making so many threats and screaming so irately that it caused me to have an anxiety attack. This has to stop I can not stand to see anyone else experience what I experienced today. Please help. I found the following information on the internet regarding this company : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX FL, XXXX Phone : XXXX Fax : XXXX
10/31/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 328XX
Web
A company by the name of Accounts Receivable, in XXXX, FL contacted me first via phone regarding a past due invoice to XXXX Downtown. Membership to this gym was month to month at the time I had a membership and I am under no contractual obligation at this time. I have not had a membership to XXXX Downtown since XX/XX/2014. When asked to provide proper documentation as to why I owe said past due balance, no representative at Accounts XXXX could provide valid documentation. I received a generic looking " statement '' in the mail, however it did not indicate a time period from which the past due balance had accumulated, nor did it indicate why the balance was outstanding. Representatives from Accounts XXXX continue to call, XXXX times per day. Representatives have even left messages for other individuals, on my voicemail. Representatives continue to threaten further legal action if the balance is not paid.
07/17/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 45040
Web
On a two phone line, receiving a daily morning call in from a Florida based company who is acting like a Collection Agency. Receiving Call from phone no. XXXX Company Name : XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX website : XXXX ) This company is acting as a Collection Agency, but when checked with Florida Attorney General office and Florida Office of Financial Regulation, they do not hold valid license to act as an collection agency. ( 1 ) We have already notified this company to stop calling but they are not stopping. ( 2 ) On XXXX XX/XX/2016, we have already notified this company by Fax ( XXXX ) and by Certified Mail Letter ( # XXXX XXXX XXXX XXXX XXXX ) to stop calling and provide supporting documents and evidence for any claim they have. But still this company is keep calling and also sending threatening collection emails.
10/30/2016 No
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NY
  • 10305
Web
Someone named " XXXX '' called a few days in a row. I called her back to be told they were hired to collect on a judgment for " XXXX XXXX '' to see if they could collect " before he attaches my wages. '' I asked her to send me proof of whatever judgment she is speaking of, proof that they were hired by this person, contact info of " XXXX XXXX '' and copy of XXXX license for XXXX. She told me, " This is not customer service, it 's debt collection. '' So I hung up. I received the enclosed letter after her phone calls. She did not send any of the info I asked for and the letter does not even list address, phone number etc. of creditor. I have had problems in the past with fake debt collectors attempting to extort money from me for judgments that do not exist and this may be another such place.
04/07/2015 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • CA
  • XXXXX
Web
On Monday XXXX XXXX, 2015, Agent XXXX called my office, scared my staff and ask my assistant to deliver his urgent message that I need to call him back at XXXX regarding a very serious issue. I called back and the operator could not reach him. On Tuesday, XXXX XXXX, 2015, he used a different phone XXXX to call me on my cell phone number which was neither given to the operator nor him. He demanded me to pay the debt owed by a person and business who I do n't even know. He claimed that the debtor and I are living in the same address, and threatened to file a complaint to the Board to ruin my professional license. Even though I explained to him that I have no business or relationship with the debtor. He rudely said that he knew who I am and threatened to take legal action, then he hang up.
01/04/2018 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 302XX
Web Older American
XXXX XXXX : Account # XXXX # XXXX REF : XXXX XXXXXXXX XXXXl This company identifying themselves as XXXX XXXX, is harassing me by sending numerous letter and phone calls demanding payment for animal removal service and follow up, completed on XX/XX/2015 and second treatment on XX/XX/2015. The company was paid " in full '' for these services via my XXXX debit ending in XXXX. Yet they continually send out harassing demand letters using two different account numbers with two different amounts cited as due immediately. XXXX XXXXXXXX XXXX previously harassed me personally, and after investigating they confirmed that they had indeed received full payment via my XXXX debit card. Now they have evidently sold the fraudulent debt to XXXX XXXX, who have resumed the constant harassment.
04/26/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90047
Web
XXXX XXXX XXXX, of XXXX continues to harass our company over a disputed invoice that was settled years ago with a shipping company called XXXX. Although he was notified that the account was paid off, he ignores and constantly emails and calls to demand payment and proofs when the the burden of proof is on him or XXXX or whomever hired him ( if he was even hired ). It is not clear if XXXX is double dipping on purpose as we no longer wish to do business with them but its on the collector to sort it out and stop the maddening practice. XXXX XXXX XXXX is aggressive, dismissive and abusive and should be reprimanded for his outrageous tactics and business practices. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL, XXXX Phone : XXXX Fax : XXXX
06/16/2019 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • OH
  • 441XX
Web
A month or two ago, I started getting letters from a company ( XXXX XXXX, XXXX XXXX XXXX, XXXX, FL XXXX ) telling me that they were trying to collect a {$74.00} debt owed to " XXXX XXXX XXXX XXXX XXXX '' and that I better pay or they were going to make reports to credit bureaus. I wrote them back, telling them that I don't owe any amount to, and have never done business with, XXXX XXXX. A web search told me that this electric company is in Massachusetts ; I do not even live in Massachusetts and have certainly never done business with XXXX XXXX. XXXX XXXX just keeps sending letters. Maybe they are trying to scam lots of people.
06/10/2022 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AK
  • 997XX
Web
XX/XX/2022, Id received an email about a supposed {$96000.00} debt being owed to my past management company from almost XXXX years ago. They told me I would have this debt reported to the credit bureau if I didnt pay it in XXXX days, which means my credit would be damaged. I emailed the debt collector back, telling them I didnt owe any debt, and to cease and desist, or I would take legal action for threatening and falsely accusing a consumer of a debt. However, they still continue to email me.
09/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • FL
  • 336XX
Web
I received a phone call at work that followed with an email, stating that, " I was to pay {$500.00} for what they called a protection from litigation payment by absolutely no later than today at XXXX ''. Today was the first and only contact made by this collection agency requesting payment from a lawyer I used over a year ago. I paid the lawyer a retainer but never approved him for work beyond that amount and he is asking I pay him another {$1000.00}.
08/17/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 10701
Web
Some who claims to be "XXXX XXXX(XXXX)" calls every day. No company name displays, he does not say who he represents. He has my full name and phone number and refers to it as "a serious financial matter involving yourself." Phone # that displays is XXXX. This is a Florida number. A friend called the number and it says it is a debt collection agency but it did not give a name. This guy has called every week day for over two weeks.
01/03/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 90802
Web
XXXX XXXXXXXX XXXX XXXX CALLED MY HOME AFTER TELLING ME WHO THEY WERE TOLD THEM NOT TO CALL ME AND HUNG UP CALLED DENTIST OFFICE THAT REFERRED XXXX XXXX XXXX THEY GAVE ME A DIFFERENT TOTAL - DISPUTING NOT INFORMED LEFT MESSAGE FOR MANAGER - COLLECTION OFFICE CALLED AGAIN TODAY - HUNG UP PHONE THEY CALLED ME BACK STATING WANTED TO VERIFIED ADDRESS - GAVE THE ADDRESS REPRESENTATIVE TOLD ME I HAVE A WEEK - THEN LAUGHED AND HUNG UP PHONE/
10/28/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32806
Web
Accounts Receivable XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX The above debt collector has called my countless times and is not sending letters to my home regarding a debt they claim is owed to a gym. I explained to this company this debt is not owed as I had a month-to-month membership which I cancelled in 2012. This debt collector is also unable to produce any evidence this debt is owed.
02/21/2016 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • TX
  • 78216
Web
i paid two weeks in advance after taking my daughter out of this XXXX in XXXX XXXX, TX '', i have checks and bank transfer to prove it. not they are trying to charge me for an additional two weeks even when my baby was n't there. i do n't own any money and they threaten me with damage or reporting to the credit bureaus. i have all the evidence and probes that i do n't own any money.
10/07/2017 No
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • CA
  • 915XX
Web
This was a simple collection issue for our company, which was late with a vendor. Instead of emailing me to set up payments or discuss options, the agency in question obviously visited our website, picked up EVERY single email address on the page and sent a confidential email to EVERYONE in the company!! Bear in mind, this was the FIRST attempt by the company to contact us!!
11/10/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • AL
  • 35244
Web
Accounts Receivable ( XXXX ) has sent me communication regarding a debt that is not owed to XXXX ( XXXX ). I retained legal representation and the creditor ( XXXX ) and Accounts Receivable were sent a cease and desist from Attorney XXXX. I want Accounts Receivable to no longer contact me by any and/or ALL communication tactics. Thank you.
12/07/2022 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • OH
  • 45211
Web
They called a week ago and I told them they had the wrong number and they said they will take me off the call list. They called today and I tried to talk with someone and they just forwarded me to a message to pay something. My name is XXXX XXXX and they are asking for XXXX XXXX. This is not my debt and I wish not to be contacted again.
08/28/2018 No
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 109XX
Web
On Tuesday, XX/XX/2018 I received by postal mail a " final notification '' in an " attempt to clear a balance '' from " XXXX XXXX, '' XXXX, Florida on behalf of " XXXX XXXX XXXX XXXX '' suggesting that I pay them {>= $1,000,000}!!! This is clearly an attempt to initiate contact with the intent to defraud.
03/24/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91406
Web
I have asked DCN Holdings, Inc. DBA XXXX do not contact me last week, again Monday, XX/XX/XXXX I was contacted by this agency at XXXX XXXX I told them to stop harassing me, but again they called at XXXX and I didn't answer. I have listed my phone number on the do not call registry since XX/XX/2011.
09/27/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Fraud or scam
  • MN
  • 55112
Web Servicemember
Contracted and paid XXXX to XXXX XXXX to locate and retrieve a judgement amount of XXXX awarded by the court in Minnesota. XXXX XXXX has provided no useful information or services ad advertised.
10/01/2021 No
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • SC
  • 29483
Web
This collector verbally and via writing threatened to call the medical board to investigate my XXXX XXXX because of an unpaid debt. The email sent by the collector is attached.
01/27/2020 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91107
Web
A Cease and Desist and Validation request was sent via Certified Mail. The request was made withing 30 days. Vendor refused the letter and sent it back unopened.
03/27/2023 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 11222
Web
02/06/2023 No
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • KS
  • 67401
Phone
01/14/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IL
  • 62025
Phone
05/27/2021 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92345
Web
07/19/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 17050
Web
01/29/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 38125
Web
07/01/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MS
  • 39110
Web
12/11/2018 No
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
Phone
11/27/2018 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 22025
Web
10/02/2018 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 33428
Web
09/06/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • MA
  • 01605
Web
08/04/2018 No
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NY
  • 11106
Web
07/12/2018 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33161
Web
10/24/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Called before 8am or after 9pm
  • HI
  • 96822
Web
09/25/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11518
Phone
02/22/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48206
Web
12/06/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 94585
Web
11/17/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NC
  • 27522
Referral
06/07/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • KS
  • 66283
Web Servicemember
05/23/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • NY
  • 11590
Web
02/10/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92592
Web
02/02/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 31553
Web
12/20/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Impersonated an attorney or official
  • PA
  • 19382
Web
10/14/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • NY
  • 10710
Postal mail
09/15/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • SC
  • 29406
Web Servicemember
09/01/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • WI
  • 54880
Web
08/28/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OR
  • 97520
Referral
03/31/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • OH
  • 44001
Web
09/11/2014 No
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • VA
  • 20121
Web
07/18/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94085
Web