| 10/12/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing around XXXX XX/XX/2023, I fell victim to a multi-layered scam operation run by XXXX.Online which involved me making deposits for a total amount of XXXX USD from my Trust Wallet account to the fraudulent investment firm.
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Trust Wallet did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Trust Wallets custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Trust Wallet promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Trust Wallet was in compliance with its own policies and procedures ; ( v ) whether Trust Wallet owed duties to myself, what the scope of those duties was, and whether Trust Wallet did not uphold those duties ; ( vi ) whether Trust Wallets conduct was unfair ; and ( vii ) whether Trust Wallet has within its power the ability to, and should, compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Trust Wallet must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer.
Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Trust Wallet did not foresee the fraud and disregarded even the most obvious dangers in this respect.
Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past.
|
| 08/31/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/XXXX {$200.00}, XX/XX/XXXX {$800.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$500.00}, XX/XX/XXXX {$550.00}, XXXX {$850.00}, XXXX {$60.00}, XXXX {$570.00}, XXXX {$2000.00}, XX/XX/XXXX {$600.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$1400.00}, XX/XX/XXXX {$400.00}, XX/XX/XXXX {$400.00}, XX/XX/XXXX {$1100.00}, XX/XX/XXXX {$600.00}, XX/XX/XXXX {$400.00}, XX/XX/XXXX {$1000.00}, XX/XX/XXXX {$600.00}, XX/XX/XXXX {$60.00}, XX/XX/XXXX {$400.00}, XX/XX/XXXX {$60.00}, XX/XX/XXXX {$300.00}, XX/XX/XXXX {$550.00}, XX/XX/XXXX {$520.00}, XX/XX/XXXX {$600.00}, XXXX {$640.00}, XXXX {$600.00}, XXXX {$500.00}, XXXX {$800.00}, XXXX {$900.00}, XXXX {$300.00}, XXXX {$400.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$350.00}, XX/XX/XXXX, {$500.00}, XXXX {$1500.00}, XX/XX/XXXX {$500.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XX/XX/XXXX {$2000.00}, XXXX XXXX, XXXX {$1200.00}, XX/XX/XXXX {$50.00}, XX/XX/XXXX {$100.00} and XX/XX/XXXX {$850.00}. This totals {$59000.00}.
Four times I have put in to have my money released since the middle of XXXX. Trust Wallet decided instead of releasing my money to put it in a VIP account. For {$20000.00} I would not have any additional fees and could have my money released per the email they sent me. An activation deposit was sent. {$20000.00} was sent. No mention of a late fee. XX/XX/XXXX, it was paid off XXXX. I received an email I would receive my money in XXXX to 10 days. A few hours ago I received an email I now owe a {$550.00} late fee. Late fee? I have no emails from this company about a deadline or late fee. They refuse to release my money.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I created an account with TRUST wallet in XXXX of 2022, at the time I barely used it, it wasn't until XXXX that I decided to transfer more money to store my savings in crytpo, around {$4000.00}.
On XXXX the XXXX of this year XXXX were stolen from my wallet Along with XXXX worth of ETH. I believe it is related to a vulnerabilty that the company admitted https : XXXX, since it fits the frame time in which said vulnerable accounts were created and how they were created ( through the chrome extension ).
They are not only addmitting the issue, they have made some refunds https : XXXX I contacted the company in three ocasions, the first two times, they inquired further into the issue, and asked for information about the stolen funds, which I provided in full, including the hash containing the address that took the money XXXX In those two ocassions they closed the tickets and completely disregarded my claim without providing any information at all.
The last time I contacted them was through the form that they provided for the people affected by the vulnerability, which was also disregarded but this time they said that since I didnt get a notification about the issue on my app, they could conclude that I wasnt affected by it and that I should feel safe now to use the wallet.
I'm attaching the addresses from which the money was taken.
This is all I can think of right now.
Hope you can help me.
|
| 11/23/2023 |
No |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I met a person on an online app that told me I could be making money at first I did not believe it as I do not believe such things, but I gave in and surprisingly I was able to withdraw XXXX XXXX mind I had to use my money, then things escalated as the application trust allows them to take my money once in there, there is a browser on the application trust that I used to go to XXXX they took XXXX XXXX and made me request money from my bank credit card that my bank easily allow as well totaling XXXX XXXX and now when I finished the activity on which they state I would make XXXX XXXX they are requesting from me XXXX fee to withdraw which I do not have and I lost all my saving and the money the bank lend me, I am in extremely exhausted I havent been able to find anyone to help me with this, I called the police and they did a report but nothing else, I reached out to the fbi and I was a little exaggerated with my words so they sent the police to my house and put me on a XXXX place because they thought I could hurt me or others and did not help me on my case where I really need help, I just really hope somebody can help me try to recover the money at least the one I borrow from my credit card to pay back or I will have a terrible credit destroyed and I was scammed. I hope you can please help me find a solution or try to. Thank you
|
| 11/10/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, I had about XXXX XXXX ( value XXXX USD ) in my TrustWallet ( XXXX ).
My ... entire life savings.
That day, the TrustWallet software presented a transaction to me as having a cost of XXXX XXXX In reality, thieves managed to trick the Trustwallet interface ( a bug! ) and drained ALL my life savings, a few lesser valued coins notwithstanding.
I am XXXX now, and I feel my life is ruined. Ever since, I don't sleep.
I wrote to TrustWallet. To no avail. My first reaction was of course to write TW, in XXXX. They did not propose a settlement at the time. They wanted to know everything from me to address the bug and then... left me with all the damage. It is why I had to escalate. I went to the XXXX XXXX police with this, and my lawyer.
My lawyer investigated TW and found it they are open to " Arbitrage '', in California. Something I was unfamiliar with, as a XXXX.
In an attempt to avoid lawsuits and sort this in friendly manner, my lawyer then pointed me to you to give TW a chance to solve the matter fairy and amicably.
If the real damage has to be claimed ( co
nsequences of the theft ), it is going to be factors more so I hope TW will take ownership of the bug in their Software and take responsibility for the disastrous consequences at my expense.
|
| 10/26/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My money has been stolen via a crypto platform I used to trade crypto currency. There are a lot of details but I'll get to the point.
I use Trust Wallet to connect to the trading platform ( XXXX XXXX XXXX This is where I buy/sell crypto and withdraw funds. Most recently, I went to withdraw my funds from XXXX - XXXX. I was told by XXXX customer service that my funds have been successfully withdrawn from the platform and are now stuck on the blockchain. In order to release the funds from the blockchain, I had to pay a fee. After paying the fee, the XXXX customer service has stopped responding to me. My funds are no longer in my account. I have a total of {$970000.00} in the account. I have no idea where it is or who has it.
I filed a complaint with Trust Wallet but they have not been any help or even offer a response whatsoever. I already filed a complaint on IC3 as well.
I have many screenshots of conversation with the ledgiit.com customer service. I also have wire transfers receipts. I have sent this to Trust Wallet and so far they have not provided adequate responses, do not respond at all, and has not offer any details of the investigation and/or any other assistance.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Twice Trust Wallet lied. Complaint XXXX and XXXX. TRUST WALLET never replied or send me responses about my complaint. I have all the screenshots and emails with no responses. On my last complaint TRUST WALLET says that they know about this scam, but they dont do anything to protect their customers. They have failed to fill their obligations. Moreover, on their website they say that they keep your XXXX safe from hackers & scammers. One more time they lie. I never received any scam email or click on any emails received from an unknown person. I didnt visit any fake, or scam website. My money was on my trust wallet account without any specific transactions on it. My money was just store there. Moreover, TRUST WALLET reported a list of $ XXXXway below the {$1400.00} reported to them and the proofs I sent. XXXX XXXX XXXX XXXX Also a demand letter was sent to TRUST WALLET with signature. They never replied to it. I have now reported TRUST WALLET action to the FBI and to the Massachusetts Attorney General 's Office. Its time for them to take their responsibilities.
|
| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent a complaint in XX/XX/2023 ( COMPLAINT ID XXXX ) about the same issue.
Trust Wallet deliberately lied to an official organisation CFPB ).
1- I contact Trust Wallet more than one time and they NEVER replied to me. Neither a human nor a robot.
2- I did not grant accs to my account to anyone using a link or malicious application. Otherwise, please provide a proof of it.
Trust Wallet is or have been victim of a data breach and doesnt report it publicly as they must.
Trust Wallet is not officially registered in MA where I so they are sure that users can not sue them.
On their website Trust Wallet describe itself as the most trusted & secure crypto walletand Keep your crypto safe from hackers & scammers.
I did report Trust Wallet to the FBI, to the Massachusetts Attorney General and other official organization. I have also reached a lawyer for my case.
I have lost a total of about {$1400.00} for no reason and I am not responsible.
|
| 10/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I have a XXXX XXXXt account, and never seen or noticed the fine print stating I need to save the XXXX digital phrase words to access the account if/when I logged out to get back in...
I got a new phone and didn't realize all my apps and wallets wouldn't open up automatically, I thought all I needed to do was enter my username and password and I could log back in ... .not realizing with XXXX XXXX XXXX I needed the XXXX word recovery phrase...
Now I can't get in the account and I have about {$30000.00} scattered amongst different coins in this XXXX XXXX account I am putting in a claim so I can either continue using the account or retrieve all my funds... the account was opened XX/XX/2021, using my legal name, address, phone, DOB & social security # please email or call me & let me know what the next steps are.. XXXX or XXXX Thank You XXXX XXXX
|
| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I have an account with Trust Wallet and XXXX. I attempted to transfer XXXX from my Trust Wallet to the XXXX account. Trust sent the transaction, XXXX did not accept it and my funds, ~ {$7200.00} are in limbo. I contacted both support desk several times and could not resolve the missing funds with either group. Trust Wallet is owned by XXXX and is a subsidiary, so it did not seem to be a hard ask if I had accounts with the same parent company.
I have all the transaction screen shots and everything I could preserve. This transfer occurred on XXXX XX/XX/XXXX via my XXXX using both companies apps. Can the CFPB help me retrieve my funds from limbo status between my two accounts?
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
The trust wallet are not helping me to unstack my XXXX, or transfer my coin to another wallet. I pay {$150.00} totheir chosen bank and to pay fees, but threy blocked it, and putting other road block to close my account! Their bank, XXXX, doesnt return my messages. Just say your verification is rejected and dont return any of my messages.
Trust Wallet 's main reason for blocking me for any action is that I dont have enough money to pay for my fees! I am doing what ever they through at me, but they come up with another roadblock!
I asked them, why cant you unstack my XXXX then take your fees or let me transfer my ETH, after you take your fees?
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/21, my social media and email accounts were hacked, resulting in the use of my debit card information to purchase {$3000.00} worth of Bitcoin through an XXXX app called XXXX XXXX.
I have not previously used this app, nor am I at all familiar with the use of Bitcoin or other crypto currency. This bit coin was purchased with my funds and then sent to a recipient address which I do not recognize.
I have since reached out to the XXXX wallet support team and am awaiting a response.
I have also contacted my bank in order to stop payment on the funds and hopefully be reimbursed for the fraudulent activity.
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
i started trading crypto in a trust wallet browser called trust wallext. i was actually making money but when i went to withdraw they would not let me withdraw until i payed taxes and fees so i payed. every time i pay they told me i could withdraw but then they came up with another fee. the last time i payed a fee was XX/XX/23 {$16000.00} and the let me have {$610.00} but froze the {$230000.00} and said i had to pay {$19000.00} fee to unfreeze. they will not let me have my money.
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
My Trust Wallet Mobile App containing XXXX XXXX disappeared from my tablet and is not available in any app store or on the web.
I believe they were absorbed by XXXX but unable to find an email address to contact them for resolution and payment of my XXXX XXXX
I was not notified that this wallet was going to disappear or changed names or company.
So I was unable to transfer my money out before trust wallet was deleted.
this is the seconf complaint i have with this company.
|
| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XXXX XXXX, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX!
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hi I open the account with coinbase wallet then i opened Trust Wallet and transfer funds from coinbase to Trust wallet around {$98000.00}. Then through trust wallet i browse XXXX XXXX XXXX XXXX XXXX XXXXXXXX And invest here then after 3 days someone hacked my all funds. I complaint with local enforcement and noone response yet. Please help to recover from Trust wallet. Because this money is like my life i am broken.
My name XXXX XXXX XXXX XXXX
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Commencing on or about XX/XX/2021, I fell victim to a multilayered hack operation orchestrated by ( the Fraudsters or Hackers ), with the design, development, manufacture all of which aim at contributing to the goal of robbing and defrauding innocent people, through a predetermined cycle of victims losses to their gains.
The equivalent of XXXX USD was transferred from my wallet utilizing your services.
|
| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Please see the attached Rebuttal Letter regarding Ombudsman CFPB.
Subject : My complaint letter for your attention Email body : To whom it may concern, Please be advised that I have been scammed by a fraudulent company and individual and the payments were authorized and proceeded by your organization.
I have attached my complaint letter for your reference, I ask you to treat this matter seriously.
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I was contacted on XXXX and showed this website called XXXX. I did not think it was a scam because I spent 3 weeks not putting any of my on money in. If anyone on XXXX mentions crypto immediately block them and do not respond back. Do not send any money to XXXX either. It is all a scam.
|
| 08/20/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Saturday, XX/XX/2023, around XXXXXXXX XXXX I found that all my SHIBA coins and ETH coin were gone/stolen without my authorization. I have no ideas how this happened.
I have tried to reach the Trust Wallet support but they didn't reply to me. Only an AI is available.
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to XXXX multi-layered scam operations run by XXXX XXXX ( the Fraudster ), who involved me in making deposits for a total amount of XXXX CAD from my Trust Wallet account to a fraudulent investment firm ( XXXX ).
|
| 12/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Basically I used Trust for a few months, I had some security issues lately it seems. Looks like someone at TRUST is micromanaging account assets and mismanaging them. I have documents showing TRUST Wallet is ultimately responsible for wallet maintenance.
|
| 10/20/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Trust Wallet account to fraudulent investment firm ( s ).
|
| 08/28/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX XXXX which involved me making deposits for a total amount of XXXXXXXX XXXX from my Trust Wallet account to a fraudulent investment firm ( s ).
|
| 08/22/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Trust Wallet account to fraudulent investment firm ( s ).
|
| 07/31/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run by ETH Node which involved me making deposits for a total amount of XXXX USD from my Trust Wallet account to fraudulent investment firm ( s ).
|
| 02/06/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/06/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
Servicemember |
|
|
| 02/02/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/02/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 01/29/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 01/06/2024 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/28/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/20/2023 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 10/27/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 09/18/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 08/18/2023 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|