CVB FINANCIAL CORP. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 910XX
Web
On Thursday, XX/XX/2022. I was prevented from entering Citizens Business bank located at : XXXX XXXX XXXX XXXX XXXX Ca. XXXX, by XXXX XXXX who introduced herself to me as the vice president of the bank. When I approached the front door, I heard it lock and I was met by XXXX XXXX who made me explain through the glass doors ( for several minutes ) during business hours, why I wanted to come in. I explained to her that I was a customer and XXXX XXXX asked me to show several forms of ID, including debit card, Driver 's license and also made me recite my account number all while behind a locked glass door. I was finally allowed to enter the branch. I filed a complaint with the corporate office and spoke with XXXX XXXX, regional branch manager the next day. She took my complaint and said that she would speak to XXXX and get back to me by Monday. Monday morning at XXXXXXXX XXXX, I went to a different Citizens Bank, in XXXX Ca. which is way out of the way, but I felt as though I'd get better treatment there than back in XXXX again. I was met by a friendly banker that was eager to help. She said that she saw something on my account that was strange. There was a note on my account that stated to call the Vice President before any money could be taken from my account. The banker told me that was strange and that she had no idea why this would be on my account. It was a flag. She made the phone call to XXXX XXXX, assistant vice president. XXXX wanted to know why I was taking my money out and said that it was " too dangerous to have that kind of money on me '' and also asked the banker if I had anyone with me. The banker was then asked to hand the phone over to me where I was questioned about my account and asked if I was planning to close my account and if I realized how dangerous it is to have that amount ( XXXX ) on me. I told XXXX that this type of treatment by Citizens Bank is absurd and that I would be making a complaint against the bank for being locked out at the XXXX branch and also for having my account flagged for no reason and needing to explain why I wanted to take my own money out of my account. She made me sit through a short lecture, the same type of lecture and screening that I had to endure in her office for two hours when I opened my account. When I hung up the phone, the teller was embarrassed and apologetic and explained to me that this type of behavior is extremely abnormal and that it is not unusual for a client to withdraw XXXX from their account. She explained that they see much larger transactions on a daily basis and that the only time an account would be flagged like his is if there is suspected fraud. I was completely embarrassed once again and mortified once again by Citizens Business Bank.
12/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • XXXXX
Web Older American
I am a XXXX XXXX XXXXXXXX that has been living in the Philippines since 2006 and Citizens Business Bank knows this, and they have been sending me my ATM Card every 3 years so I can withdraw funds to live on, but recently they were very, very slow in renewing my ATM Card as it took 2 months to receive. During the first 3 calls to XXXX XXXX I was told the card had been sent but on the 4th call I was told they would NOT be sending a ATM Card after all. I was furious as I was LIED to and we were/are desperately in need of funds for food and to keep the lights on but XXXX did not and does not care!! I have been their customer for 34 years ( some of those years while the bank had another name ) and I was deeply hurt... more like crushed to be treated so unprofessionally. I finally received the ATM Card and called to activate same and was seemingly successful only to discover the ATM Card didn't work while attempting to use it on multiple occasions. I called the ATM / Debit Card Hotline for help and they could help me because they said my records where not " up to date. '' They wanted to send me a verification code to an old cellphone number that I no longer use. I was stuck and locked out AGAIN, so remain so to this very day. I suggested that they send to code to my e-mail address which they have on file and the one I use for verification and bank account login but they said it was the wrong e-mail address ... which is crazy because it's the same e-mail address that " again '' the send me regular emails too. Bottom line is we need funds and we need funds NOW!! XXXX is even blocking the use of my Online XXXX XXXX Account which I have used several times before due to the late arrival of previous ATM Cards. Thus, they have completely shut me down in every way ( at this time ) to access funds and they are heartless and don't care!! They have said they would snail mail me " checks '' so I could open a local bank account and deposit said check but that process will take about 2 months as there is a month hold on a foreign check here until it clears. This is a Total Nightmare and I need HELP Immediately!! Thanks in advance ... as I quote : XXXX, XXXX XXXX To : XXXX ' Cc : # XXXX Wed, XX/XX/XXXX at XXXX AM Good Afternoon XXXX XXXX It seems we will be able to send you checks the cost will be {$59.00} as the shipping is extra to go out of the country. Please confirm the mailing address. We currently show : XXXX XXXX XXXX XXXX XXXX XXXX Is this correct? XXXX XXXX is not an option with Citizens Business Bank. Thank you, XXXX XXXX | Service Support XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX P XXXX | F XXXX XXXX XXXX
07/16/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • CA
  • 902XX
Web
I write you to request your assistance with the gross and intentional mishandling of my companys SBA Payroll Protection Program ( PPP ) application ( original letter dated XX/XX/2020 ). With the assistance of senior management at XXXX XXXX, where I received my most recent PPP loan application denial, I was connected to Ms. XXXX XXXX at the XXXX XXXX XXXX XXXX XXXX XXXX and Mr. XXXX XXXX at the SBA. Through the collective and concerted efforts of these individuals and their teams, I was urged to contact Citizens Business Bank ( CBB ) again, since all PPP applications after initial communication with CBB were denied by the SBA. I emailed CBB on Monday, XX/XX/XXXX to see if CBB had in fact submitted my loan packet to the SBA ( CBB states they never submitted our application - it was certainly never funded ). CBB did not reply. I reached out to the SBA via XXXX provided contact information on XX/XX/XXXX also. Two days later on XX/XX/XXXX, I received an email from Mr. XXXX at the SBA informing me that CBB had an active loan assigned to my company and they cancelled it on XX/XX/XXXX one day after my inquiry and months after we applied. I was not provided even the professional courtesy of an email response or phone call from CBB. Their behaviors and attitude are worse than indifference and incompetence. My company and staff spent more than 80 hours on the PPP loan application process many of which was with CBB who subsequently told me to seek PPP financial assistance elsewhere. CBB then held our loan hostage for 3+ months ; this would appear to be willful and deceptive financial and business trade practices among other possible infractions of SBA lending covenants. As a trained financial and forensic accountant, I think it close to impossible that mine is the only company in this situation. I not only request a response from you to this matter but an investigation of CBB and other small businesses put at risk of losing their company as a result of CBBs willful misconduct.
08/10/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 911XX
Web Older American
I am guarantor on this loan, for my daughter XXXX XXXX, secured to office building in XXXX. We are current and upto date on loan and as per the terms we have provided them with annual tax returns since XXXX. XXXX XXXX Bank was taken over by Citizen Business Bank and they now claim that we never provided XXXX with XXXX returns. I am concerned that my sensitive financial and personal data has been misplaced during transition and instead of due diligence in trying to recover those returns, they are threatening me with remedies due to loan default. Loan is being handled by XXXX, CA branch
04/14/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CA
  • XXXXX
Web Older American
Good Morning.. my dears at Consumer Financial Protection Bureau.. greeting On or Around XX/XX/XXXX I contacted Citizens Business Bank Headquarters XXXX XXXX XXXX XXXX, XXXX XXXX California XXXX XXXX To Open Account for Me, And Add the funds obtained From processing my judgement XXXX, No reply Received from Citizens Business Bank until today 's date.
12/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 91730
Web
XXXX mailed XXXX checks at a post office & they were stolen. The checks were altered & deposited at XXXX different banks. A total of {$16000.00} was taken out if my account. I reported it to my bank on XXXX XXXX and filed a police report. I still haven't been told if & when I might get my money back. Can you help me?
02/05/2024 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 925XX
Web
01/26/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 925XX
Web
11/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90278
Referral
08/02/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 90403
Phone
08/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 93257
Referral
08/03/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 93221
Web
06/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92805
Web Older American
07/08/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 92320
Phone Older American
11/22/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 93309
Web