CUSTOMERS BANCORP, INC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/20/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • AL
  • 364XX
Web Servicemember
They dodged the issues responding to what they told me via email, stating that my account was closed a month earlier and they had sent me the excess amounts in the form of a check. Then in a phone call, recorded by me, they gave an illegal, lacking Candor of an answer ... then they did not unrestrict my account, bc after 24hrs they restricted it and still to this day have NOT let me see my last 3 statements as required by law. Also, she says I did 8 fraud charges of which I called them back myself and corrected them, and it wound up being 1 claim, so thats a 4th lie of theirs ive addressed. Then I deposited {$630000.00} into XXXX XXXX, {$220000.00} into XXXX XXXX XXXX, please ask for this evidence, and please ask for my emails showing they were mailing me a nonexistent check, and then ask for the email where this same bank executive said she didn't care about me filing a complaint about them not providing me viewing access or statements of my account because she said you all had no authority to order them to do anything. I can back all of this up by faxing or electronically filing these emails and phone recordings and I have a second party, that was on the phone recording, willing to sign a Legal Declaration. If as this bank said, you all have zero authority to make them show my statements for the last 3 months of account, when the only funds that went in there was mine and my wife 's social security XXXX, which the lady said was only illegal for them to keep, chuckled and said but I'd have to prove that ... well, I'll chuckle now, and say that I can ... if you all have no authority, let me know, so I can transfer funds from one of trust savings to pay initial filing fees in my county, since the Federal Interstate wires and phone calls started in Alabama and would justly be the Jurisdiction ... if you have no authority to make them show me my banking info, then tell me so I can go the legal process. I was with them for 7 or 8 years and bc I'm a minority and XXXX, they think they can trample all over me. Is that so CFPB or can you all help the screwed over by a financial institution, minority XXXX person, as well, my wife is a minority and gets 100 % VA XXXX XXXX XXXX for XXXX and MST and my wife said Customers Bank was worse than the XXXX abuse the military put her through. They locked up what little we had and I was unable to get my meds and infusion and they would literally tell me you are with XXXX, a company of ours and need to speak with them. I'd speak with them and they'd say we can not tell you anything bc Customers Bank has it locked to where we can't even see it, you'll need to call them. This went on for 2 months. They told me 3 months ago that I owed them XXXX cents but they just took the loss, then they just sent me a bill, no statements saying I owed them lots of money by XX/XX/XXXX. Though I'm still awaiting the check they said they sent when they closed my account. I owe, then I don't owe, then I know they owe me bc XXXX just put XXXX refunds within that account. If in writing and in a recording, I only owed XXXX cents and they lied saying I had a check sent, which I'll happily provide proof of, which you all don't allow me, but allow the white folk, not us minorities ... but if I only owed XXXX cents and they XXXX that out and I've gotten more refunds from XXXX since that call and email, why have I yet to see any check?? I'll answer, bc they think us XXXX minorities are scum, and that you all have no authority as they've stated or bc you all are too beholden to them. I'll await whether to do an initial court filing to get answers you all can't, but im gon na file a complaint with XXXX XXXX 's office since we have 9 inherited properties in California and with XXXX XXXX XXXX 's office since we inherited my grandma 's home in Massachusetts. I may be a XXXX XXXX that was poor as XXXX before she died on XX/XX/XXXX, but I sure as XXXX am not gon na let this XXXX bank executive lie with impunity. You are a federal agency and under federal law, it is unlawful to tell you all the truth ... ive just laid out 5 lies they've told. When you all request, I'll attach, fax, or overnight any and all evidence. Phone calls are too big to email, but I'd gladly put them on a XXXX XXXX and overnight so you can hear the disrespect for you all and minorities, me, that she, the bank executive has ; as well as her lack of care, knowledge of Federal Law, or knowledge and not caring. As for transparency, I must state that my brother was an asst US Attorney under the XXXX administration. My brother told me to be transparent as to where I was getting contact info and possible legal advice from.
07/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TX
  • XXXXX
Web
On XX/XX/XXXX, my wife and I signed up as joint account owners with XXXX and opened a XXXX XXXX account held at Customers Bank through XXXX, as well as a XXXX XXXX account also at Customers Bank ( the latter not a subject of this complaint ). We were able to establish online access for both accounts directly at Customers Bank. We noticed the language on the XXXX FAQ at XXXX XXXX XXXX XXXX cancel stated " Upon cancellation of your XXXX XXXX, you retain full access to all of your bank accounts. '' We also quickly realized that we could find high yield savings account via XXXX without paying the XXXX quarterly fee, and with the above information in mind, closed our XXXX accounts. We continued to have access to our accounts at Customers Bank. Since there is an initial 30 day period during which no external transfers can be initiated from within Customers Bank, we transferred approximately {$10.00} into each account from our XXXX XXXX XXXX account on XX/XX/XXXX and waited. On XX/XX/XXXX, I noticed that I was NOT able to initiate even INTERNAL transfer for the XXXX XXXX account. I contacted customer service via secure message and was told " The XXXX XXXX XXXX is a view only account through our online banking, all transactions for the checking need to be iniated through the Max platform. '' This was not consistent with the language at XXXX XXXX XXXX XXXX cancel that " Upon cancellation of your XXXX XXXX, you retain full access to all of your bank accounts. '' Thus, I first contacted XXXX on XX/XX/XXXX and was told my request would be reviewed. On XX/XX/XXXX, since I had not received any response, I added several Customers Bank representatives to the message chain. On XX/XX/XXXX, I received email " Account Access Restricted XXXX and XXXX. '' I called the number listed 3 times and was only able to leave a voicemail. I did receive a call from XXXX of Customers Bank at XXXX later that day and was able to reinstate access. He also said he would pass on my concerns re not having full access to the XXXX XXXX account to the digital team, who would likely require a form to gain full access. On XX/XX/XXXX I received a voicemail from XXXX at Customers Bank, who seemingly did not understand my request, and simply transferred money from my Checking to my Savings account. I did not want the Checking account closed due to {$0.00} balance before my concerns re having full access were resolved, so I pushed another {$10.00} from our XXXX XXXX XXXX account to XXXX XXXX on XX/XX/XXXX and it posted to our XXXX XXXX account on XX/XX/XXXX. I also replied to my prior email to Customers Bank and pointed out the discrepancy between what I was asking to be done ( gain full access to the account as per the XXXX FAQ ) and what had been done by XXXX ( transfer funds from the XXXX XXXX account to the XXXX XXXX account ). On XX/XX/XXXX, I received a response from XXXX XXXX that this would not be possible. I replied on XX/XX/XXXX and XX/XX/XXXX, again pointing out the discrepancies between what I was being told and what was listed on the XXXX FAQ. On XXXX, I received a reply from XXXX XXXX that our XXXX XXXX account not only did not have full access granted as per the statement on the XXXX FAQ but also wasclosed without our consent. XXXX XXXX DID acknowledge that the FAQ was not consistent with our experience, and so was able to have the FAQ updated that only full access *savings* accounts would be retained. Although this language is helpful to those opening new accounts with XXXX it was not the language when we signed up, which clearly stated we would retain full access to *all* accounts opened via XXXX. Yet not only do we not have full access to the XXXX XXXX account, but it has now been closed by the bank without any clear reason and without our consent.
11/18/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • MI
  • 48504
Web
XX/XX/2020 XXXX XXXX In XXXX of 2020 I attempted to open an account with XXXX XXXX XXXX. To fund this bank account opening I used my bank that I use for my student loans Bank mobile. I requested that {$160.00} was to be transferred to the XXXX XXXX account and Bank Mobile confirmed that the funds were removed from the account. The funds were place on hold until I completed a verification of my Bank Mobile account. The verification happened when XXXX XXXX would send two deposits to my Bank Mobile account, the deposit is very small usually less than a dollar. XXXX XXXX completed the deposit to my account and I had a short amount of time to verify the amount with XXXX XXXX. After the deposit I was not aware of this verification system and I thought that the money had been deposited to the account the money never left Bank Mobiles hold on the money. Once I check the account there was a message stating that the money was pending and it stayed that way and was never completed. I called XXXX XXXX after a month of wait for the deposit and I was told of the verification system. And I was told that the deposits could be resent to the account and I had to wait three day for the deposit. The deposits for the verification happened just as I was told but now Bank Mobile is claiming that the money ( XXXX ) was sent to XXXX XXXX account and XXXX XXXX claims that the process was never completed and they never received the funds. An investigation was completed by Bank mobile they said it would take 30 days and then it was ninety days then 180 days to complete the investigation. XXXX XXXX said that they would do a three-way phone call to clear up the problem and I was also on board for the call, but Bank Mobile never want to make the call after I call and requested the meeting. The problem with Bank Mobile not take the meeting is that any information that XXXX XXXX had on the account was never used in the investigation. Because the only way capital One would be able to release the information is with me on a three- way call. And without calling me or XXXX XXXX, Bank Mobile completed an investigation. And concluded that I took too long to bring it to them. There was no mention of where the money is at right now. And this is not the first time that money has been in question with this account. I would like to get my money back with interest, action taken against the guilty party in this case. XXXX XXXX
05/23/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • NY
  • 11423
Web
I applied for the Paycheck Protection Program ( PPP ) back in Spring of 2021 through the XXXX website for {$19000.00} and my PPP loan number is XXXX. I did this with the knowledge that I had to apply for PPP Forgiveness within 10 months of me receiving this money. I have attempted various times to apply for PPP Forgiveness during that 10 month time frame by contacting Customers Bank via email which is XXXX and phone calls. Instead of being assisted, I have continuously been given the run around. Many of the Customers Bank customer service representatives have sent me numerous emails stating I should apply for forgiveness on my own through the SBA PPP Forgiveness portal. This has been the typical response every single time I have requested assistance in applying for PPP Forgiveness. When I attempt to apply for forgiveness in the SBA PPP portal, it states 'that my account is blocked by lender '. After speaking to an SBA PPP Forgiveness representative, I was informed that in order for me to apply for forgiveness, the lender has to lift the block out of the portal. Also I can not apply for PPP forgiveness through the different ways which includes through portal, directly, or through SBA Form 3508 unless the block is lifted. I have raised this issue to Customers Bank about removing the block that prevents me from applying for Forgiveness. I keep being told that I am not blocked and to continue attempting to apply for forgiveness through the SBA PPP portal. This still does not mean anything since I continue to be blocked from applying for forgiveness and am tired of this. I only took this PPP loan because I was under the impression that I would be forgiven. I feel a sense of betrayal and dissatisfaction with all of this. I am even beginning to regret receiving this money because of the lack of assistance in this matter. The issue of me not applying for Forgiveness has hurt my ability to work because of the my constant need of meeting with my accountant in trying to resolve this matter. Also this has caused me tremendous stress knowing that I need to pay back my PPP because I can not afford to pay this. I kindly ask for CFPB to assist me in applying for forgiveness. Thank you.
06/17/2020 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Received bad information about your loan
  • GA
  • 30294
Web Servicemember
I was a student at XXXX XXXX University and the school disbursed {$3700.00} to a BankMobile Vibe Checking Account for me on XX/XX/XXXX. I used those funds. XXXX XXXX University disbursed {$3700.00} to the same BankMoble Vibe Checking Account on XX/XX/XXXX. I didn't use the funds and they should have been returned to the XXXX XXXX University. I was informed the funds weren't returned to the school. I contacted BankMobile on XX/XX/XXXX to request them to return the funds since they hadn't already down so. I was informed they would need to my social security number to check the account. The representative returned the phone and informed me the account had been closed for over 7 years and that they were not required to give me any information and that any unused funds in the account would have been used for monthly bank charges. I informed the representative that the funds should have been returned to the school in XXXX and that I have a student loan ( and interest ) because those funds weren't returned to the school as requested. Later, I received a debit card in the mail stating I had opened a new checking account with BankMobile. I never requested to open another checking account with BankMobile. My purpose for contacting BankMobile was to inquire about the status of the funds and find out why they didn't return the student loan funds to XXXX XXXX University. They opened the new checking account fraudulently and erroneously. I have never used the account. It's my understanding that funds had been returned to the school in XXXX and my military benefits covered my full tuition and book fees beginning in XXXX. There was no reason for me to think the funds hand't been returned. Please help
11/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AL
  • 364XX
Web Servicemember
How much did you all send after both savings and checking paid out and how much was sent from each account, and when? You are required by law to give me the amounts, and when those funds were mailed out. On recordings today, no one was able to give me any info. I was promised I'd get the funds, on recordings, by XX/XX/XXXX. You cut off access to where I can not see what funds were legally available, and legality dies in darkness ... and you all hoped to kill me or wear me down due to my XXXX. You all closed my account due to about 8 fraud claims, which you all admitted was fraudulent ... my identity has been hacked 3 times over 2 years ... you all didn't care, because I'm simply a XXXX American, my wife, a XXXX Veteran ... and we are utterly useless to you all. You say to report fraud, but on recordings, you all stated that I had too many legitimate claims and therefore, you all illegally closed my account, and made sure I had no way to access the account, in order to observe your illegal behavior in regards to my checking and savings account ... and the only funds that went into account was Social Security XXXX Monies ... and today, no one can tell me how much was in each account, and when checks were mailed out to me! I want answers today. You say it was all negative on XX/XX/XXXX ; however, on XX/XX/XXXX, on a recorded call by me, I was told over XXXX bc refunds kept coming through, and savings, I was told had over XXXX. XXXX told me those amounts, while XXXX told me today, lies. Also, they will not let me see my account to dispute anything, and they will not give me access to any of my statements for this entire year. Thank you for your time. Thanks, XXXX XXXX
12/27/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • NC
  • 270XX
Web
Hello, I originated my PPP1 loan through XXXX, inc, funded by Customers Bank. I've been waiting all year to apply for forgiveness and was finally able to on XX/XX/XXXX of this year, many months after other lenders began accepting forgiveness applications After months of calling XXXX and not getting a human on the phone nor a response to my numerous emails, I finally get an email from them last week demanding crazy documentation like a signed bank letter saying I own accounts, personal utility bills, color voided copies of checks, marriage license etc. etc. I googled and it and discovered that I'm not alone. It appears XXXX is scamming people using the same tactics. They require the borrow to sign a docusign saying they are applying for {$0.00} forgiveness before even sending the XXXX which is not required by XXXX. I did verify with XXXX that my loan does not require the documents they are asking for because it was small ; however, beyond that, the XXXX isn't offering help. Customers Bank is the lender of record, but they're hiding behind XXXX XXXX Personally, I believe Customers Bank is ultimately responsible for their vendors and subject to CFBP intervention. I hope the CFPB investigates and intervenes into this obvious scam between the two companies screwing people out of thousands of dollars. Interest is mounting on these PPP loans while XXXX and their lenders are arbitrarily delaying and denying loans forgiveness without even sending them to the XXXX for decisioning.
10/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NE
  • 685XX
Web
I bought a desk for my mom on XXXX XX/XX/XXXX for XXXX, then she said that it still had not shipped she called them, the desk was not available, so I then ordered another desk for XXXX, the next day we found out that next was not available either .XXXX refused to cancel both orders they said that they didn't have the desk, they don't know when they would get them in and since their system will not allow them to cancel the order I will have to wait until the desk arrive then refuse the order wait until they get it back and then up to 3 weeks after that .So I told them no i was not going to wait all that time for my money. I file a dispute, I also sent the bank the letter from XXXX stating they did not have the desks available. XXXX ended up sending the desk out I refused the first one and decide to keep the second one. Well the one for XXXX.So I canceled the dispute for that desk. XXXX sent me a refund XXXX on XX/XX/XXXX and XXXX XX/XX/XXXX and sent XXXX on XX/XX/XXXX to a different checking account. those funds made it there but the funds to bank mobile say that they have not gotten the funds. When I called they said that they would expedite my case, then I got an email and they said that they would not. They are keeping my funds. XXXX is also going to refund me the XXXX, because one of the pieces to the desk that I wanted to keep was missing and they said they don't have the piece or another one to send me. I just want my money and then I want to close my account.
12/06/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MN
  • 550XX
Web
On XX/XX/XXXX, I received notice from XXXX XXXX that a hard inquiry was done on my credit with XXXX. I checked right away because I had nothing to warrant an inquiry. I saw a loan on my credit, it is with XXXXXXXX XXXX XXXX for {$16000.00}. I immediately called them and told them it was not my loan, I never applied for a loan. That was a XXXX ago, I've been calling and emailing. I've been transferred and put on hold constantly. I froze my credit, filed a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I completed the theft packet with all information, that has been faxed XXXX with confirmation. They say they've received nothing. The loan application, I found out just XXXX, after a XXXX of calling, does not have my phone number on it. The information on the application is not mine. The bank the loan/funds were routed to was investigated and determined to be fraudulent. That account did not have my SS # on it. So, the application itself had false information and the loan was routed to a bank that I don't bank at, an account that has since closed by the bank after being notified of the fraudulent loan. Each time I try to talk to anyone regarding the investigation, I get placed on hold, transferred and nothing happens. I gave them XXXX XXXX to provide me the applicant information, they have not done that. They've done nothing to resolve this.
04/09/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • GA
  • 304XX
Web Servicemember
I had written a check for XXXX XXXX and XXXX dollars ( {$210.00} ) to a telephone company XXXX XXXX XXXX XXXX ) and they deposited the XXXX XXXX and XXXX dollars check to their bank ( XXXX XXXX XXXX and XXXX XXXX used the check to make a withdrawal transaction from my bank, ( BankMobile, a Division of Customers Bank ). The check was returned for insufficient funds by Bankmobile to XXXX XXXX and to XXXX XXXX XXXX. XXXX XXXX XXXX and XXXX XXXX redeposited the check and Bankmobile accepted the check and Bankmobiles account shows that the returned check was sufficient and it was credited to XXXX XXXX. However, The XXXX XXXX shows that the check was returned the second time and no credit for the {$210.00} check. There is no credit of {$210.00} in either bank. On XX/XX/XXXX, I filed a complaint and an investigation was initiated with BankMobile and on XX/XX/XXXX the investigation was completed. I also made a requested to XXXX XXXX XXXX and the XXXX XXXX to make a review of the transactions of the check for {$210.00}. BankMobile found no error in the transactions. On XX/XX/XXXX XXXX, I called BankMobile with another complaint about the case. I requested a reopening of the case. They eventually agreed to reopen the case. XXXX XXXX XXXX made another review too and their results were the same.
11/07/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 773XX
Web Older American
On XX/XX/2022, I opened a money market account ( ending in XXXX ) with Customers Bank. On XX/XX/2022, Customers Bank made an ACH transfer from another financial institution in the amount of {$1000.00} to fund my account. On XX/XX/2022, I attempted to access my account via Customers Bank 's online portal. I was informed that my username had been disabled. See the attached photo. I immediately called their customer service line. A Customers Bank representative verified my identity. The representative confirmed that my username had been disabled and that she could do nothing more other than transfer me to the account fraud desk. The " account fraud desk '' is a recorded message that promised to return calls within XXXX hours. XXXX hours later, I called Customers Bank 's customer service line again. I was verified again. I was transferred to the account fraud desk again and left a message. I called again on XX/XX/2022, XX/XX/2022, XX/XX/2022, and XX/XX/2022. Each time I was verified by the Customers Bank representative. Each time I was transferred to the account fraud desk. Each time I left a message with all necessary information. Each time I was promised a return call within XXXX hours. I have yet to hear from them. They have my money and they seem inclined to keep it.
11/11/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • XXXXX
Web
On XX/XX/XXXX there was an issue at the ATM. The following day I could not sign into my account to check my balance, the website said my phone number did not belong to the account. After speaking to customer service, I was able to sign into my account. However, they decided to go ahead and put a hold on any remaining balance because of the issue. I never permitted the hold on my account. When I called back, they continued to argue and said they felt in thier decision making that placing the hold on my money was the best thing to do. They told me if I sent them a copy of my driver 's license that I could then have my money back or access my funds from the account. It is a student account. I sent the driver 's license by email with a completed form. They sent back an email saying they didn't understand the email or form or copy of my ID and they wanted further clarification. There is no further clarification for the bank. They are trying to steal what is left in my account and have a replacement card mailed to a different address. I am being harassed and abused by customer service when I call. I am attaching the form they say doesn't make sense.
09/16/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NY
  • 11418
Web
There has been incorrect information submitted to the credit bureaus for my loan which has resulted in a detrimental XXXX point drop. Here is a time outline of actions on my loan account since XX/XX/2020 : XX/XX/2020 - Submitted Hardship Assistance Forms online - I have the have e-mail confirmation XX/XX/2020 - Received e-mail approving hardship request indicating the plan " allows you to skip next 2 monthly payments ( XXXX and XXXX XXXX XX/XX/2020 - Received e-mail that my second hardship assistance request was accepted ( XXXX and XXXX ) XX/XX/2020 - Received e-mail indicating that next payment due date is XX/XX/2020 XX/XX/2020 - payment withdrawn. Customers Bank has reported to the credit bureau that I am four months behind on payments when in fact, I had been allowed to skip those months under the COVID19 hardship program bank had in place. Furthermore, my checking account information has remained in my loan profile for payments to be automatically withdrawn on the due dates. I have never deleted my bank information for payment. If a payment was indeed due, Customer 's Bank should have and could have withdrawn automatically.
02/26/2023 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Can't close your account
  • WI
  • 53132
Web
In XXXX of XXXX I was made aware that my personal information was used to open a savings account with Customers Bank. I did not open or authorize this account and requested that it immediately be closed. I was assured by personnel at Customers Bank that the account would be closed as soon as possible. The bank mailed me a letter confirming the account is flagged as fraudulent and would be closed. On XX/XX/XXXX I received a statement in the mail confirming the fraudulent account is still open and the Bank has not taken action to close the account. I have now called the bank twice to report fraud and ask that the account be closed and the matter be investigated to the extent possible. They have failed to take action and I continue to be at risk for further fraud exposure as a result. The attached letter will be mailed to Customers Bank on XX/XX/XXXX, again requesting they take action to the close the fraudulent account. Please investigate this matter and determine why the bank refuses to take action. Kind Regards, XXXX XXXX
05/05/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • OR
  • 972XX
Web
On XX/XX/2023 I was pre-approved for a {$50000.00} personal loan via XXXXXXXX XXXX website. They kept asking for more proof of income. On XX/XX/XXXX I received an adverse action notice from Customers Bank. I wrote Customers Bank a notarized letter to the address they provided, stating they are in violation for denying a consumer an extension of their own credit. I also pointed out this is a credit card fraud problem as well, since I gave them my social security number ( credit card ), which they ran but did not provide me any benefit at all. I offered them 10 days to either deposit {$50000.00} into the checking account they have on file from my application, or to respond via affidavit with proof of their exemption from consumer protection laws. On XX/XX/XXXX I received an email from XXXX simply stating " a XXXX member may reach out to you. '' It's been over 2 weeks and I haven't heard anything since. I just checked my XXXX online profile, and it still shows I am denied.
12/11/2022 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Unable to open an account
  • FL
  • 33613
Web Servicemember
On XX/XX/XXXX, I applied to open a savings account online at Customers Bank. When the application was submitted a notice popped up telling me that I did not qualify for an account at said bank. I called the bank customer service department and they confirmed that my application was declined but were unable to provide information over the telephone. The customer service rep informed me that an email would be sent to my email of record which was verified by the customer service rep explaining the reason my application was rejected. At no time was any such email was ever sent. This is the second time in two years that I have tried to open an account with said bank and they have declined my application each time without explaining the reason why or who they used for their verification source or ever sending an email or letter. Customers Bank has committed a F.C.R.A. violation by refusing to notify the customer as to the reason they declined the account application.
12/06/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • PA
  • 156XX
Web
On or about XX/XX/2023 I contacted Proceed Financial to cancel a loan I obtained for dental work that I was to have on XX/XX/2023. They said I would need to contact XXXX XXXX XXXX to cancel the financing. I told both parties I did not want the loan because I didnt feel comfortable paying ahead of time before I had the procedure. XXXX XXXX was very reluctant to cancel and even tried to push the appointment up before the XX/XX/XXXX due date of the first installment. I just received an email stating that I am responsible for a 5 % fee of {$240.00}. I am not paying a fee for a service I never received. I asked them several times to cancel the loan and I have never in all my life been charged such a fee. Its bad enough that I am dealing with dental issues. I shouldnt have to pay a fee when I tried in good faith to cancel this loan several times. I dont want this affecting my credit. All I want is the loan to be cancelled and be done with this ridiculousness.
08/19/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • GA
  • 30350
Web
On XX/XX/XXXX and XX/XX/2021, I signed Promissory Notes with XXXX to receive a {$20000.00} PPP loan. The app in question is SBA # XXXX. The notes listed Customers Bank as the lender. I was told that it would be funded within a couple of weeks. The loan was never funded. When I called, emailed and chatted with XXXX, they advised that the lender is Customers Bank and that I needed to contact them. Customers Bank representatives are unable to find information and repeatedly replied that the concern is being escalated and someone will reach out. No one has ever returned any correspondence. On XX/XX/2021, the SBA confirmed that the loan was first dispersed on XX/XX/XXXX to Customers Bank and then was showing funded on XX/XX/2021. I have not received these monies and am unable to get an explanation from XXXX and Customers Bank. I am concerned that I will be held liable for this government loan that I did not receive. Please help.
11/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • OH
  • 43082
Web
I received a debit card in the mail several weeks ago from Customers Bank. I had never heard of that organization and certainly never opened an account with them. I called their fraud department and left a message but never received a call back. Several days ago, I received a statement in the mail for a checking account. It shows that an amount of {$2500.00} was deposited, and then immediately withdrawn. I called to report this and actually spoke with a person. She was unable to close it, or even add a simple note saying that this was likely a fraudulent account. She redirected me back to the fraud department 's answer machine. It shouldn't take several weeks to even get a response to a clearly fraudulent activity. I also don't understand how this Customers Bank didn't detect this on their own. A large deposit followed by a total withdraw should clearly raise some red flags.
01/20/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • KS
  • 660XX
Web Servicemember
We paid our loan off in the amount of XXXX on XX/XX/XXXX. Payment was made by our title company. At the same time we submitted a payment of XXXX that was also processed on XX/XX/XXXX. This resulted in an overpayment of XXXX that we were to be refunded back. We had received an email from customers bank on XX/XX/XXXX stating there was an over payment and it would be credited to the account they had on file. We followed up XX/XX/XXXX and received an email stating there was no over payment. We called Customers Bank on XX/XX/XXXX and we were told it was a system issue and they had lost the data and could not process refunds. We have called customers bank today and were told there was a complaint filed but it would take 10 days before we would hear anything. We feel this is essentially stealing and fraudulent.
03/26/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 90020
Web
Hi, I had started finding out from XX/XX/2021 that someone opened credit card accounts using my name and SSN. He opened a credit card account at CUSTOMERS BANK last XXXX, another one from XXXX last XXXX, and another from XXXX XXXX XXXX last XXXX. So, I kept disputing these fraud accounts against 3 credit bureau companies but they keep saying these are accurate information. So, I started sending my own proof documents to them this year and waiting for the results. I took actions like credit freeze and alerts to all of 3 credit bureau companies last week and started calling the banks with the fraud account. I think someone same person have tried to open many other credit card related accounts, so anyway I need to stop this guy immediately. For more proof information, please let me know.
08/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 91362
Web Older American
I am a student and my school forces students to go through this bank for my federal financial aid disbursement. An account was opened without my consent and I was supposed to be sent a bank card to access my account. This card was never sent to me. When I contacted Bank Mobile they said they were going to charge me {$10.00} each time I request a card, as a " replacement fee ''. This is not a replacement, I have no card and can not access my money. So I attempted to transfer the money out of the account, but the system will not allow me to without the pincode from the card that does not exist. The system has now locked me out of the account, and I can not even see it, but it STILL has my money in it, and I STILL have no bank card, and no one at customer service is providing any resolution.
03/29/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NJ
  • 08753
Web
I applied for a PPP loan with XXXX on XX/XX/2021. This was basically the 1st day I could apply for my business. 2 months have gone by & there have been nothing but problems. XXXX is stating they are getting the loan through Customers Bank however today I was notified that there is no loan! This is after they made me jump through hoops for all kinds of additional information that was never requested or required of me from the beginning. None of my counterparts that filed for PPP loans had to submit close to any of the information I had to submit. Everyone I know that submitted an application for a loan was funded a long time ago. I am a real small business & I don't see any of the large businesses or the larger loans being denied. This is complete fraud & discrimination.
04/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 14424
Web Servicemember
XXXX XXXX ( Bank Mobile ) made an ACH transfer for {$350.00} AVAILABLE before it got cleared. The end result, it never cleared and now i owe Bank Mobile Money for making it available? if overdraft protection was ACTIVE like i have plenty of XXXX saying then i shouldnt have been able to go over {$50.00}! They took {$350.00} back 5 days later XXXX up my finances DURING A PANDEMIC. NOW they got most of my unemployment AND {$98.00} from my Small Business loan i received today. This is NOT RIGHT AND IF YOU SAY YOU ONLY COVER UP TO {$50.00} THEN YOU HAVE A LIABILITY TO SUSTAIN THAT AND NOT ALLOW ME TO MAKE MISTAKES BASED ON WHAT YOU ADVERTISE. I called XXXX Executives to help and their response was " We don't have access to our own accounts. '' XXXX?
08/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CA
  • 95993
Web Servicemember
Bank gives the impression that there are no service fees if you maintain a minimum {$300.00} balance. This is the preferred XXXX XXXX XXXX XXXXXXXX University for student refunds of excess educational fees paid. Upon started the account ( which I understood was necessary ) I deposited {$300.00} of my personal funds to eliminate any account fees. Later my school deposited an additional {$450.00} refund. During the brief four-month period I had the account they charged me their {$3.00} per month fee for apparently the two months I didn't have actual deposits ( NEW ). Their service appears misleading in it is difficult to understand " maintain {$300.00} '' versus a " qualified {$300.00} '' which sounds like a balance.
06/17/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • NC
  • 270XX
Web
I took a XXXX loan out through kabbage and have been caught up in the k-servicing fiasco. I applied for XXXX forgiveness in 2021 which k-servicing never correctly processed. My XXXX loan information was supposed to be sent to XXXX for review when K-servicing declared bankruptcy and transferred servicing to customer 's bank. Customer 's bank illegally drafted XXXX from my XXXX account without my knowledge not authorization resulting in an overdraft. They had no legal right to draft my account and they were already informed that I was not paying a dime until the XXXX process was complete. I demand the money be refunded and my XXXX bank account information completely removed from their system.
11/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91724
Web
I authorized a {$100.00} charge on a recorded line to XXXX XXXX XXXX ( XXXX ) XXXX XXXX not only did they charge me {$150.00} as opposed to what I agreed to but refused to provide a refund when they were not capable of providing a service in the time that I needed and that originally said that they could fulfill resulting in me going with another company. I contacted customers bank for my XXXX XXXX account that was charged. They have not gotten back to me regarding my dispute and I can't speak with a supervisor as my calls seem to always end up disconnected. I would like to be refunded my {$150.00} from XXXX XXXX XXXX.
05/04/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07631
Web
On XXXX XXXX XXXX I took a personal loan for {$10000.00} with Customers Bank with an interest rate XXXX % this interest is expensive but I accepted. Customers Bank only gave me {$8800.00} out of the {$10000.00} loan. Next day I called Customers Bank to find out why they were giving only {$8800.00} and they told me that they're charging me {$1200.00} for Origination Fee. So for a {$10000.00} loan I'm paying XXXX % plus {$1200.00} for Origination Fee ( 12.0 % ). I need help to investigate this because I think this must be illegal. Loan # XXXX
06/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 14207
Web
XXXX XXXX XXXX Attachments Mon, XX/XX/XXXX XXXX XXXX XXXX ( 4 days ago ) I wish to report a crime. I was robbed by Bank Mobile XXXX Bank located XXXX XXXX XXXX, XXXX XXXX CT. XXXX for {$4000.00}. The New York State Department of Labor Unemployment Division sent my Unemployment Benefits via direct deposit to Bank Mobile XXXX ; However, Bank Mobile XXXX did not post the money to my account even after proof of direct deposit and trace request. I was simply told the bank did not get my money which is a lie!
04/23/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • GA
  • 30188
Web
My college sent my cancelled semester refund to Bank Mobile. Bank Mobile sent it to a fraud XXXX XXXX account. I contacted Bank Mobile and completed all documents and information to prove that I donot have a XXXX XXXX account and I did not authorize this transfer. It has been 3 weeks and Bank Mobile is now saying that it is not their fault and this is my account. I have proven everything and sent all documents and still they are refusing to correct their mistake. My parents will be suing Bank Mobile.
06/19/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • XXXXX
Web
I purchased a product online from a company that was on XXXX. I paid {$49.00} on XX/XX/2020 I never received the merchandise. XXXX XXXX XXXX is a fraudulent company and have defrauded all customers who never received their product. I called my bank and filed a dispute however my bank is saying they are waiting to hear from the merchant. The merchant is a fraud. I want my money returned from my bank. I purchased using Master Card debit card. My bank is Bank Mobile Vibe aka XXXX XXXX aka Customers Bank.
08/02/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 33040
Web
I received a credit inquiry report from XXXX. XXXX XXXXXXXXCustomers Bank XXXX XXXX copy of my credit report on XX/XX/2022. I don't know this company nor did I have any business with them or initiate opening an account. I called customer service and they can not find any record of an inquiry in my name. I then spoke to XXXX and they stated that someone likely may have attempted to open an account in another name using my SS number! XXXX strongly suggested that I start this complaint with you.
06/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • GA
  • 30066
Web
on XX/XX/22 I closed my XXXX XXXX creditcard issued by Customers Bank # XXXX. I called the next day and sent a private email to make sure this was done as customer service is lacking in this company, the assured me via email it was closed, upon reviewing credit reports this account is showing active, upon disputing this the 3 credit bureaus the results were account is open and active this was updated by Customer Bank on XX/XX/22.
01/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MS
  • 39157
Web Older American, Servicemember
I received a debit card from a bank I had never heard of. Customers Bank in PA. Then a couple days later a a bank state from same bank. All balances were XXXX. I called customers bank and closed the account. That same day i Received inquires about my XXXX account ( Mastercard ) about transactions that looked questionable. Two transactions were not mine. That particular Mastercard has been cancelled.
05/13/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NY
  • XXXXX
Web
I applied for, and was approved for a PPP loan. I have signed the promissory note. I have not received the disbursed funds, which as far as I understand, constitutes bank fraud. The bank in question ( Customers Bank ) offers no way to contact them, other than a webform, which I submitted a week ago and I have not gotten a response. Their phone systems only allow a voicemail to be completed.
09/26/2020 Yes
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Fraud or scam
  • FL
  • 333XX
Web
I had a whole bunch of bank accounts and credit cards open under my name that I did not have any access to. A mortgage, a auto loan. school loans as well as government money taken from me. They then Put bankruptcy on my credit report. I know who it was I just need to take the steps to do it.
04/22/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 92411
Web
I received an alert of two hard inquiries to my credit. I have not applied for any credit cards or loans. The companies the had the inquiries are XXXX XXXX XXXX and XXXX / XXXX XXXX. I could not reach XXXX and XXXX stated they didn't show anything. Contacted XXXX to dispute it.
08/01/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Credit denial
  • TX
  • 75165
Web
On XX/XX/2023, I applied online for a line of credit. Customers Bank immediately denied an extension of my credit. This is 2 violations of ECOA / Regulation B by denying me and further discouraging me from applying for an extension of my credit.
04/29/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • CA
  • 92780
Web
Someone to out a loan under my name on XX/XX/XXXX and was given it without my consent or approval
08/30/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Personal information incorrect
  • MI
  • 48507
Web
Reporting in accurate personal information
06/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MS
  • 38701
Web
Banktookmoney off card without telling me
01/31/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • IL
  • 60637
Web
01/26/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • RI
  • 029XX
Web
01/25/2024 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • Paying off the loan
  • RI
  • 02921
Referral
01/18/2024 Yes
  • Credit reporting or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Problem with personal statement of dispute
  • FL
  • 33440
Web
01/08/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • GA
  • 30088
Web
12/27/2023 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • 08081
Web
11/09/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • TX
  • 75120
Web
09/15/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 91710
Web
09/06/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Getting the loan
  • TX
  • 78717
Phone Older American
08/15/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 48323
Web
08/11/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • CA
  • 90621
Web
07/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94513
Phone
05/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • GA
  • 30328
Web
04/19/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • NY
  • 12758
Web
03/16/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33023
Web
02/27/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MI
  • 483XX
Web
02/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 60647
Phone
02/18/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • PA
  • 19121
Web
02/07/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • NJ
  • 08889
Web
01/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77062
Web
01/05/2023 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • IL
  • 60091
Referral
12/28/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IL
  • 62025
Phone
12/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 10016
Web
12/16/2022 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • OR
  • 97280
Phone Older American
12/13/2022 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Unable to open an account
  • AL
  • 36608
Web
12/09/2022 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Company closed your account
  • NH
  • 03053
Web
12/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • PA
  • 19034
Web
10/27/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • CA
  • 90046
Web
10/26/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • CA
  • 92106
Web
09/12/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • PA
  • 19132
Web
08/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • NY
  • 14564
Web Servicemember
05/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 19095
Web
04/26/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NV
  • 89074
Phone Older American
03/10/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • AL
  • 36603
Web
02/16/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 33312
Web
02/04/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NY
  • 11706
Web
12/29/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • NJ
  • 07002
Phone Older American
12/06/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91502
Referral
10/28/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • NJ
  • 07728
Phone
09/20/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73005
Referral
07/08/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • GA
  • 30120
Web
06/23/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • NV
  • 89178
Web
05/11/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with cash advance
  • MI
  • 48312
Phone
02/25/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NC
  • 28787
Referral
02/09/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30024
Web
01/21/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IN
  • 46970
Referral
01/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • HI
  • 96822
Referral
01/13/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • FL
  • 33055
Web
01/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94503
Referral
12/18/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32442
Referral
12/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • AL
  • 35217
Web
11/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29910
Referral
11/16/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 32129
Phone
11/13/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • RI
  • 02919
Referral
11/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KY
  • 40391
Referral
10/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 92116
Referral
10/23/2020 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • WI
  • 54487
Referral
10/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NH
  • 03234
Referral
10/15/2020 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Trouble using the card
  • Trouble getting information about the card
Phone
10/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
Referral
09/29/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19540
Referral
09/28/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • NV
  • 89121
Referral
09/26/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Credit monitoring or identity theft protection services
  • Problem with product or service terms changing
  • CA
  • 90027
Web
09/25/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • OK
  • 73114
Web
09/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 75703
Referral
09/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30067
Referral
09/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33635
Referral
09/21/2020 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Unable to open an account
Referral
09/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 94089
Referral
09/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90232
Phone
09/10/2020 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 90232
Phone
09/09/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92604
Referral
08/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
08/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MT
  • 59802
Referral
08/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KS
  • 67207
Referral
08/13/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73162
Referral
08/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Referral
08/05/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30093
Referral
07/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CO
  • 80401
Referral
07/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • FL
  • 33573
Referral
07/24/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • AR
  • 72002
Referral
07/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 95691
Referral Servicemember
07/15/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • FL
  • 33029
Web
07/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11803
Referral
07/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32608
Referral
06/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77061
Referral
06/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90042
Web
06/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 63901
Referral
06/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
Phone
06/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 76502
Referral
06/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48111
Referral
06/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
Referral
06/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • DE
  • 19703
Referral
05/29/2020 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75181
Web
05/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 79413
Referral
05/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • FL
  • 33145
Referral
05/21/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NY
  • 14207
Referral
05/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 92591
Referral
05/04/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • OR
  • 97229
Referral
04/30/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • GA
  • 30349
Referral Older American
04/29/2020 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Problem with customer service
  • OH
  • 45694
Referral
04/27/2020 Yes
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Can't get other flexible options for repaying your loan
  • IN
  • 46201
Referral
04/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NV
  • 89030
Web
04/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 92703
Referral
04/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 15340
Referral
04/16/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • OR
  • 97527
Referral
04/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 95116
Web
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 75702
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85021
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 64424
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33076
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • LA
  • 70726
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OR
  • 97527
Referral
04/10/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • NE
  • 68502
Referral
04/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77015
Referral