Cumulus Funding LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/04/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IL
  • 60068
Web Older American
Cumulus Align - not sure of the exact legal name since it appears to have changed is the epitome of " loan sharking ''. I secured this " income sharing '' loan which was not correctly explained to me by the agent, with the very clear definitive understanding I was agreeing to a 36 month term. Since I have this set to auto-pay I was not watching my balance but knew that the term should be ending in XXXX of XXXX. I requested a statement because I noted a date on a incomplete form I received that showed the maturation date as XXXX, XXXX. I was immediately alarmed and knew it was an error. I immediately contacted the company first by telephone with no success and then by email. I challenged the term and was sent an electronically signed document that was associated with my email address but the esignature did not match the font or name I use and more concerning was that the term of the loan was on a page well after the signature page where it showed the term to be for 48 months. A term of 48 months would mean that a loan for {$12000.00} would be a payback of over {$30000.00} which is more than 200 % interest. They don't talk about interest rates but they only talk about a percent of your income and sell you on the concept that if your income does down then so does your payment. The confusing and clever use of language initially led me to refuse the loan. The agent continuously called me pressuring me to take the loan and again we agreed that it would be for a term of 36 months. I never received any documentation until I requested it. Someone modified the document because I the term was so emphatically clear and stated by me several times. This is not only deceptive loan practices but a clear abuse of consumer protections. I refuse to pay more than {$30000.00} for a loan of {$12000.00}. Note the eSignature uses my middle name which is NO WHERE on any other documents.
09/12/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • CA
  • 958XX
Web
This company is a shared income loan. I was unaware what this meant exactly but now see the issues with this. Issues I'm having now primarily stem from trying to get a hold of an agent at this company. I made a large payment hoping it would reduce the amount of the loan, which it did not. I was sent a notice that my payment would be going down however due to the large payment. I had been trying to get a hold of them to find out exactly how much my payments would be. I attempted by phone and email several times and was still unable to get a hold of anyone. The first payment since has been withdrawn from my bank and is the same amount that it was previously. They've changed nothing and still have not contacted me. I have again attempted to contact them by phone but continue to be routed to their voicemail. They have, in the past, taken a payment out of my account a week earlier than scheduled. Luckily, I had the funds to cover, and it took 3 days to speak to anyone regarding that. I question if this company is a real company.
05/21/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IL
  • 60504
Web
For more than a year, I have been trying to resolve the 30-day late payment that appeared on my XXXX credit report from Cumulus Funding for the month of XX/XX/XXXX. After making numerous contacts to resolve, I discovered that, the error was due to a late payment that they agreed to correct while being under doctors care. This occurred during the months of XX/XX/XXXX thru XX/XX/XXXX. After being assured that all would be taken care of, Cumulus Funding instead reported late to XXXX. I was advised that, they had no control and refused to honor their promise to remove. I was then advised it was up to me to dispute with XXXX and I did just that. I have written countless dispute letters for more than a year and no removal. I explained that out of good faith, I called and advised of my situation and they did not hold to the agreement. I have been trying to clear this matter for over a year with XXXX and Cumulus Funding directly. I appreciate any assistance you can provide in clearing this matter.
07/18/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • CA
  • 930XX
Web
Several issues have been identified on the data hosted at " XXXX XXXX', which is a domain leased from XXXX. XX/XX/22 - emailed XXXX in regards to XXXX errors, page errors, security threats on portal.hello.align.com, found a file in the page sources w names of individuals ( attached to this CFPB claim ) XX/XX/22 - emailed XXXX in following identification of potential security threats hosted on XXXX may follow up : XXXX given address from customer service/3rd party representative XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
06/10/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • CA
  • 94521
Web
I have been trying to reach someone at XXXX Align in response to paying off my loan with them. Their billing department appears to be non-existent. I can not find a way to payout the loan in full online, nor can I reach anyone via email or via phone. It goes to a voicemail and the email is not responded to.
10/04/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CA
  • 92071
Web
01/21/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
Phone
09/27/2016 Yes
  • Payday loan
  • Can't stop charges to bank account
  • GA
  • 30126
Web
10/05/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • GA
  • 30294
Web