| 09/21/2018 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I have had to deal with unimaginable stress with on-going issues with my original account and attempted to seek help for resolution which lead to a wild goose chase. Started with my direct deposit not processed properly, my company stating it was the bank and the bank stated it was my company. This all leading to live checks when I wasn't expecting them, then depositing through ATM due to this, then depositing through mobile app which all resulting in holds and a mess in my account. I reached out to customer service in these instances with difficulty however they ended up being refunded. Also, there was unauthorized transactions on my account, credits from merchant that should have been applied to my account, and I reached out to customer service and was advised to dispute these matters. I requested a manager to contact me to try to get my account back to normal or direction on how to handle with having a clean track record instead of this negative history which was out of my control, however I am being penalized for this. XXXX XXXX ( XXXX Texas location ) contacted me and we played phone tag as it was really difficult to get a hold of him! Finally, we connected and he was very degrading, unprofessional, inappropriate, discriminating, made me cry, so I had to end our call with a hang up, as an individual and a woman I would not accept his behavior anymore. In the process of trying to get some direction to move forward, I reached out to the XXXX location ( this is close to my job in XXXX ) for resolution. A lady by the name of XXXX assisted me and wasn't very friendly or professional. Also, my situation should have been handled in private and everything was all out in the open for everyone to hear and examine! I explained my situation and she reached out to her manager XXXX. XXXX explained that they would close my account and open a new account. When I left the branch I had a XXXX balance in my old account and deposited cash into my new account. I also asked if all my forms were completed for my disputes and she stated I had one dispute that needed to be signed but the others were closed. She printed it out, I signed it. I was advised by XXXX that my old account is closed and only credits would go through. However, XXXX seemed really frustrated with me about my situation and so did the ladies there at the branch. I walked out feeling very uncomfortable, and uneasy, however thought everything would be okay.
I checked my account a couple of days later, and I could still see my old account which now showed as a negative balance?? I was extremely upset. I contacted the XXXX branch and spoke to XXXX, she wasn't very nice and stated she would reach out to her manager and call me back, I never heard from anyone in that branch again. I contacted an XXXX in HR at the XXXX branch because I thought it was the corporate branch. I explained my situation with XXXX XXXX and the situation with my old account and everything that had taken place thus far. She reached out to a banker, they both assisted and reassured me that my account would be taken care of and that my complaint about the manager would be taken care of. I then see a XXXX balance in my old account and it was finally closed. In my new account, I noticed some activity in two cities that I have never been at, if my old account is reviewed it can also be confirmed I have never visited at these places. I had to reach out to customer service as this wasn't authorized. I expressed my situation and was advised to dispute the charges. I then went into the XXXX branch to withdraw some cash and I was not greeted with a warm gesture and felt both a cold shoulder from XXXX and a lady with XXXX hair, XXXX ( she was XXXX ) and these are the same ladies that helped me originally with XXXX. So, why are they acting this way with me?? I was nice and didn't do anything to deserve this behavior.
On XXXX, I received a letter from a XXXX Freeman stating that my new account would be closed in 10 days dated from XXXX when the letter was created. I was confused as to what I did wrong to deserve my account to be closed. I contacted the XXXX branch again, then they transferred me to a XXXX XXXX on XXXX XXXX, which I left a message with. I also was advised by the XXXX branch to contact his manager XXXX XXXX, which I left a message with as well. I also reached out to the Corp branch in XXXX XXXX and a XXXX was supposed to call me and never did! XXXX contacted me on XXXX XXXX, I explained my situation, he explained for my account to be close there had to be a real good reason. Then he goes, oh I see you have gone all over the place. WOW! I responded that I was trying to seek help and no one would help me in my own area. Then he stated that XXXX went to her Regional manager to get my account approved to be closed. This seems odd as I had just complained about one of her managers on unprofessional and inappropriate behavior.. hmmm he then stated he would need to speak with her and get back with me. XXXX XXXX and XXXX XXXX ( XXXX Branch ) contacted me on XXXX on speaker phone, I again explained my situation. They seemed determined to not help, said sorry but your account was closed for to many disputes! Found out that XXXX ( from XXXX ) told XXXX that she advised me to contact her ( XXXX ) and work with the XXXX branch? I knew nothing of the XXXX branch nor XXXX XXXX or a XXXX XXXX prior to me contacting them. XXXX then proceeded to state that my second account was opened as an exception by XXXX XXXX approval. So, now I am still confused as to why my account is closed, yet XXXX supposedly approved it and then sent a letter to close it?? Now this explains the behavior of the ladies in the XXXX branch as they knew exactly that my account was being closed, when I wasn't even aware. So, is this why I never received a call back from them or XXXX? If so, this is very unprofessional. Meanwhile I still never heard back from anyone in XXXX XXXX the corporate office!
XXXX XXXX contacted me on XXXX XXXX and I again explained the whole story of my situation. He proceeds to assure me that he would work to figure out a way to keep my account open. He stated he would reach out to XXXX and XXXX and call me back. I explained that they were not going to help me and they had just said their decision was made and nothing I can do about it. XXXX said he would work to make this right. I have never heard back from him!
On XXXX XXXX I received a call from XXXX XXXX, he explains that XXXX XXXX and a lady names XXXX ( from the XXXX XXXX branch ) called him, was in agreement with them ( XXXX and XXXX ) and that their decision was made. XXXX stated that he wanted to call me and explain again the reasoning that my account is closed. He proceeded to say that I had to many overdrafts, disputes, and that I would get upset and hang up on people??? I explained that this was out of my control -- > I should not have had the overdrafts, that things were not handled properly in my account, that I was advised to dispute my unauthorized transactions or expected credits from merchants. I never was advised that me reaching out to my bank for help would come back to cause all of this. I kept explaining to XXXX that I didn't do anything wrong nor to deserve the treatment that I have received. XXXX kept talking over me, explained that I just call to get mad or upset and hang up on people. He stated that he read through all my care reports and stated false information that I didn't even know about. So, why is there lies stated about me? He then proceed to tell me he was noting a customer care report about our conversation, I explained that we were getting nowhere but I was done with the conversation, I believe he wanted me to hang up or get upset so he could write in his report that I was upset and would hang up on him. I felt as if he wanted to make things worse and go against me. I waited until he was done not helping me, then we ended our conversation.
I am appalled and disappointed at how things have transpired with this whole situation. I have been treated very unfairly and things have been handled very unprofessionally. I have been made to feel like I have done things wrong! I did what I was advised to do, I just wanted someone to help direct me and make things right. I was mislead, I was lead to believe everything would be taken care of. I do not deserve this as I have done nothing wrong, I trusted my bank would help me. The help I received turned into a backlash for me to be penalized and used against me. I also don't deserve to have things falsely stated about me or about something I didn't do!
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| 05/04/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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I am disputing fees paid to a Website/SEO company after I fired them for non-performance of requested services.
I called my bank, Frost Bank, where I have held a business account for over 10 years, to report a dispute for 2 fraudulent transactions done through my commercial business account for the dates XX/XX/XXXX for new website redesign as well as SEO work for a migration to a SSL certified domain on wordpress. This was to be completed in 3 ( three ) weeks time. filed the complaint on XX/XX/XXXX via their customer service line. I was told the claim was opened and I would be receiving documentation in the mail in 3-5 days.
SEVEN DAYS LATER, on FridayXX/XX/XXXX, I got 1 piece of paper that asked for my signature saying that I was agreeing to the statement and that it was true and of fact. The BIG problem was it had no " statement '' attached to this 1 piece of paper. I called the customer service number IMMEDIATELY and told them I did not feel comfortable signing my name to a statement I could not see! They then told me it was the statement I had given on XX/XX/XXXX to the customer service rep. I asked to be read this statement and good thing I did because the rep missed more than half of the actual facts of the case!
Once corrected, I signed and got all of my paperwork together. This documentation consisted of 64 sheets of paper with the printed email correspondence where this merchant admits NO work was complete for either jobs that I had paid for. I took the signed statement document and the packet of support documentation the XXXX XXXX branch of Frost Bank, where I made sure they had all they needed from me.
I took much more prevention than normal as this transaction was from someone in XXXX and I wanted to be thorough. I gave it a very reasonable amount of time before I returned a call to Frost Bank asking for the status of the dispute. This was on Thursday XX/XX/XXXX. I spoke to XXXX from Customer Service and she kept having to check with the researcher '' that customers can't actually know the name of! She then told me that they were waiting for a reply from XXXX XXXX. I had paid via an invoice through XXXX. I not once dealt with XXXX XXXX and expressed this. Not only was XXXX unreasonably hostile towards me, but she told me they were waiting and XXXX XXXX had until theXX/XX/XXXX to reply. I tried to ask more about XXXX XXXX but she insisted the researcher was the one that handled this and that I could not speak to her. XXXX again claimed that XXXX XXXX had until the XX/XX/XXXX to answer their inquiry. I asked her if this would somehow affect my claim as a chargeback has 180 days it had already been 90 days since payment was made to this company for a website and SEO services. She said, No ma'am, it wouldn't have been started as a claim if it was too late!
In the documentation I provided, I even submitted a printed statement from one of the most respected XXXX XXXX 's in the world stating he would back me up with expert testimony that NO work had ever been done for either payment rendered.
I called Frost Bank for a status update onXX/XX/XXXX and had to ask to speak to a manager because the customer service agent was telling me the claim was closed because I didnt return the paperwork back to them in time!
A Frost Bank manager named XXXX took the call and took 10 minutes to read the " notes ''. When I asked her, What notes? she said the researchers notes. I again ask who the researcher was that botched this claim and she said researchers don't converse with the customers and I couldnt know the persons name. I proceeded to ask what was going on because not only did I turn in the paperwork the day I got it, on time, but I also submitted in black and white the merchants own written statements that no work was completed for the over {$4500.00} I paid for.
When I told the manager XXXX that I was not late turning anything in, she then told me it was due to being past the time limit for the payment made XX/XX/XXXX. Even when I asked her what the time frame was she couldn't answer me and went back to her statement that I did not submit what was needed!
I am disgusted with Frost Bank and the way they have become! They lie about HUGE breaches in their banking.
2 years ago I was issued 7 ( yes, SEVEN ) different bank cards in less than 6 months. Frost Bank would just cancel my business cards on a Friday at XXXX with no call or anything. Not until I got to a store and went to check out on my way home did I realize they had canceled my account card! As a business owner, I rely on my bank card to pay for virtually all of my business transactions. It is devastating when card numbers change and vendor payments are disrupted.
Frost Bank has become a disgrace to what they say they represent - being a bank for Texas. Since these difficulties, I have found many consumer lawsuits against Frost Bank for their practices. The way they treat their customers is shameful.
Desired Outcome/Settlement Desired Settlement : FULL REFUND According to my Frost User Agreement, as a merchant it states I have 180 days to file a dispute, fraud or chargeback claim. They have documentation from me, in writing from expert testimony, as well as from the persons I paid for services, statements that NO work has been done. The website I paid in full for was never completed or delivered before I fired them. They did not meet deadlines despite my repeated requests and their excuses for why nothing was done yet. After giving it reasonable time to show any progress, I FIRED them. No files or passwords were turned over. Whatever, if anything, had been developed after I fired them is sitting on THEIR HOSTING SERVER which I have no access to. Nothing was never given to me nor approved by me. I provided Frost Bank with ALL correspondence from them. Nothing was done by their own admission.
The vendor admitted that nothing was finished.
The website was not approved nor delivered.
NO SEO at all was provided, as the site itself was not yet finished. SEO is started once website is ready to go live.
Payment Details {$4600.00} total in Payments were made Two separate payments were made to the vendor for two services which were to be performed. One payment was for development of a new website, to be reviewed, corrections made, and final approval from me once everything had been completed. Second payment was for SEO services that included migration of my existing sites SEO to include re-directs to new site, optimization and implementing aggressive SEO to avoid a drop in my ranking.
As of the time I FIRED the company on XX/XX/XXXX, the website was far from being finished. The independent XXXX XXXX stated ( in writing and given as documentation to Frost Bank ) that work presented at that point at most represented a couple hours of work. No SEO work had been done at all.
I attempted to resolve this issue directly with the vendors, but they 1 ) refused to acknowledge that I FIRED them, and 2 ) did not respond to my request for refund for non-performance of services contracted. I provided copies of me firing them, along with the vendors statement, Ive never been fired before. It is not my problem that they refused to believe that they were fired and that they chose to continue working on the project after they were fired, IF in fact they did.
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| 08/09/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
Older American |
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I applied to lease an apartment from XXXX XXXX, XXXX at their XXXXXXXX XXXX location in XXXX on XX/XX/XXXX. I was told by XXXX, the leasing agent, that the application fee was {$65.00}. Knowing from recent experience in applying for apartments, I was aware that the application fee pays for the cost of the full background check including credit, criminal, and public records searches. Application fees range in XXXX from {$18.00} per person to {$60.00} per person. I thought {$65.00} was a bit high but factored in growing inflation to explain why they are charging more than other complexes. I understood XXXX to say that there is a {$150.00} admin fee charged after application acceptance. With this in mind, I applied and agreed to pay the {$65.00} fee which was not shown prior to inputting my debit card information. I was left to rely on XXXX 's information prior to applying. The receipt returned a charge of {$210.00}, which included the post-application acceptance admin fee of {$150.00}. I was shocked, no other complex charges {$210.00} to apply for an apartment, and knew when I saw it that XXXX had deliberately led me into a fee scam. I immediately called XXXX and asked for an explanation, and she lied telling me that the application fee does not cover the credit, criminal, and public records search fees, that the fee only opens the application to be filled out. Another absolute lie. All I had to do was click on their Lease Now/Apply Now button from their website to open the application to fill it out. She said they charge the {$150.00} admin fee because this fee pays for all the background checks. Yet another absolute lie. XXXX knew or should have known that the {$65.00} fee covers all of the checks. This is very reason for charging the background check fee to the applicant by calling it an application fee. Afterward, I called her back to ask why I received notice that the processing of my application was delayed. She said that I needed to upload additional information including proof of ID and proof that a deleted debt still showing on my credit was actually deleted. She instructed me to go back into the application and upload the requested documents. When I attempted to reenter the application my login information had been purged preventing me from uploading XXXX 's requested information. I called XXXX again and reported the login issue, to which she said, " Uh huh. '' Understanding the sarcasm, I said, Oh I see you deleted my login information so I can't upload the information you requested. Again, " Uh huh. '' I said, so you've already made a decision -- - abiased decision against me without the information you requested. You've developed a bias against me because you saw that a deleted debt is still on my account. She said, " It came up red! You can send the information to us in an email and we'll put it in for you. '' Realizing my fate was likely doomed, I said, I'll send it to you and I'm going to file a dispute with my bank for a full refund of my {$210.00}. '' She did not comment. This morning I received notice from XXXX that my application was denied. Within the 3 reasons they provided it is apparent that due to XXXX 's bias, despite that I provided by email documentation from the 3 credit bureaus that the adverse account was deleted on XX/XX/XXXX, due to actual fraud from a previous landlord, that she deliberately failed to upload those documents into my application for the specific purpose of precluding XXXX from making a fair and just decision. Further knowing that the absence of the documents I provided to her in email, would cause them to make a decision based on untruth and non-factual information, to promulgate a wrongful denial and to foster housing discrimination. To make matters worse, on that same day, XX/XX/XXXX, I applied for another apartment, which charged only {$50.00} for the application fee. The application enabled me to provide the additional information, the same information I emailed to XXXX, directly to the apartment manager, and on Monday XX/XX/XXXX I was accepted. This week we are in the process of setting up my resident account and signing the lease agreement documents. XXXX XXXX, XXXX and its subsidiary, XXXX XXXX in XXXX. are clearly actively engaged in an alternative and hidden tax-exempt business which engages in wrongfully denying applications and charging excessive and unauthorized fees to applicants seeking to lease with them, for the specific purpose of making untolled proft, which falls well under the radar of the Internal Revenue Service . They garner these profits by creating an environment of bias and prejudice against certain applicants who they determine to be undesirable for various reasons. As it pertains to my case, they knew that I had proof from the credit bureaus which shows a deleted adverse account from a previouos landlord who committed actual fraud. To prevent me from showing proof, they blocked me from reentering my application, due to bias, prejudice, and to commit an act of housing crimination against me. Doing the math, for every 100 applications they recieve, XXXX XXXX, XXXX. collects {$21000.00}. In this market, they easily receive hundreds of applications per month. Denying applications is apparently a secret tax-free cash-cow haven for this company.
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| 07/10/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
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I am looking for help please to remove an inquiry about caused by a negligent bank employee created on my account.
I went to Frost Bank in XXXX on Friday, XX/XX/XXXX, to open an account and then possibly apply for a line of credit. I specifically shared I was wanting to start a relationship with a local bank after our move to Texas, move my personal banking from XXXX XXXX XXXX, establish a good payment history now for future larger projects, real estate purchases, etc I was assisted by a girl name XXXX.
The employee who assisted me gave me incorrect and incomplete information and then incorrectly ran an inquiry on my credit for products I was not even eligible to receive. Her negligence has negatively affected my opportunity to utilize a different bank for the goals listed above, because the negligent inquiry has lowered my score by over 15 points and used an inquiry incorrectly.
I asked to open an account first, but she told me she would just attach an account to my line of credit once approved. I later learned I am not even allowed to open an account with Frost without being a Texas resident and a Texas government ID. And I am not allowed a line of credit without an account. I specifically asked many questions about how they operate and that I was more interested in an account and didnt need the line of credit first. She should have told me I was unable to be a customer before running my credit for an account I could not even be approved for without being a Texas ID holder. She should have known this.
She ran my application for a XXXX loan request, which was not requested or permitted by me. I asked to learn what I might qualify for and she said she would ask the underwriting team, but never did I ask for XXXX. She didnt ask a single question about what I was going to use the line of credit for, but my projects are only approx. XXXX each. I asked her specifically how it works and she said the underwriter would gather the info and let me know what I qualify for. The manager has admitted she was uneducated and unqualified to work with customers requesting lines of credit and/or work with customer at this level of this nature anyways as additional paperwork would have been needed. I have no idea why she asked for XXXX. I asked if the process was similar to opening a credit card account where I present my credentials and they tell me what I would qualify for. She said yes, but then asked for XXXX. The manager has acknowledged this as a mistake and spoken with the employee about the mistake.
In addition, I did not give her permission to send an incomplete file to the underwriter. I gave her permission to open a file and told her I was going to send work history, address proof and tax documents to her before processing, but she didnt wait and sent a 80 % incomplete application which was denied in seconds, even before I arrived home to send in documents. She was 100 % aware I was sending documents, as I sent one at the table and she knew the others would be arriving before the end of the afternoon. She didnt even write down my complete job history when I asked her too, as she said just send the documents instead. So when she sent in a application for XXXX for products I wasnt even qualified for as a non Texas card holder, she didnt even send a complete application. There was zero possibility of being able to move forward with her actions on my application.
The reasons for denial were lack of address proof ( but she didnt wait for me to send in paperwork or do anything onsite to confirm address ) and terms and conditions, which I am unsure what that means. I asked her to please undo the application so it could be complete and asked why she asked for XXXX instead of letting me know what I qualified for.
I went back to the bank on Monday, XX/XX/XXXX to get help fixing the problem and was there for XXXX hours. The second rep I worked with was where I was then told I couldnt open an account without an Texas ID and that I could not get a personal loan without having an account. I was also told by XXXX I would have needed to give explicit reasons for my loan request in order to be approved. Why was I not told any of this on my first visit? XXXX didnt ask any questions about my projects.
The manager of the bank has admitted fault to all these pieces, but refused to help me remove the inquiry. The manager calls these training opportunities and I was told now I know for next time but in the meantime has lowered my credit score drastically for products I was incorrectly applied to and is greatly affecting me using a different institution I can actually be a customer with. I was not there to be a training opportunity but their mistakes have ruined my financial health. I would be uncomfortable being a customer of this bank at any level now with the level of incompetence and lack of knowledge demonstrated throughout this unfortunate situation. The manager has refused to help me undo the mistakes. As I shared with the management team, my request is for them to undo their mistakes, remove the inquiry and let me choose a new bank that has not been negligent. I can not move forward with the damage to my credit history their mistakes have created.
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| 10/25/2022 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I have been a customer with Frost Bank for almost for years and until today the customer service has been outstanding. I initially opened 3 accounts in XXXX, 2 joint accounts with my wife and an individual account. Due to unforeseen circumstances 2 of the accounts became overdrawn and eventually charged off. I immediately made payment arrangements for them both as I did not want this issue to affect my banking relationship with Frost. The first account was paid in full in XXXX of XXXX and to my knowledge the second account was paid off by XXXX of XXXX. This was confirmed by a Frost representative at that time.
Fast forward to XX/XX/XXXX. To date I have a good relationship with the bank and 2 personal accounts, a savings account, and a business account. All of which I have had for the last 2 years. I stopped by the local branch at XXXX XXXX XXXX in XXXX XXXX, TX on XX/XX/XXXX, as I always do to open another business bank account for my new venture. I spoke with XXXX, who has always been a very helpful, to get the process going. Upon his findings, he advised me that I had 2 charged off accounts and he would have to speak with the charge off department to see if he could proceed with opening a new account for me. He asked if I wanted to wait, or he could call me when he has an update. I asked that he contact me when he has an answer. I spoke with XXXX on the morning of XX/XX/XXXX, to find out that an additional account could not be open until the charged off accounts were satisfied. He stated that he spoke with XXXX in the charge off department and I needed to speak with her by XXXX or my accounts would be closed.
I reached out to XXXX in the Charge off department at XXXX. I advised what I was calling for and she confirmed that there were 2 charged off accounts and should not have been allowed to open any additional accounts until those were satisfied. She confirmed that my savings and individual account were opened online, however, the business account was opened in the branch in XX/XX/XXXX. I explained to her the account from XX/XX/XXXX should have been satisfied per the representative I spoke with in XXXX of XXXX. She said there was only one payment of {$78.00} that was made on the balance and there was no record of additional payments, and this account was transferred to a third-party XXXX XXXX XXXX and I would have to speak with them as she could not take payment or make arrangements on that account. She then confirmed an account had recently charged off this month as well. I explained that there was a disputed charged from an unauthorized merchant that still needed disposition. She then stated the dispute was closed out because I had not provided documentation that was requested via mail. I advised her that I did not receive any correspondence but was willing to make payment arrangements. We began discussion for payment arrangements of {$65.00} per month beginning on XX/XX/XXXX, to be debited from my individual account. I had to attend a meeting and ask XXXX if I could call her back and she agreed.
After my meeting I called XXXX back and her mood totally changed. She immediately said that she had offset {$770.00} from my savings account to satisfy the two charged off accounts. When I asked how she could do that, when on the previous call she said she had no access to the oldest charge off account. She proceeded to tell me she had the authority to do so and offset the payment. I immediately told her that could not happen as I am trying to save all the funds I can because my company is cutting hours and possibly downsizing. She didnt care and said if I wanted to keep the accounts open that is what needed to be paid otherwise, she could give me a partial credit and close my accounts immediately. I asked her why I am being penalized for Frost banks oversight in allowing additional accounts to be opened when there are charged off accounts recorded. That should not affect my business accounts as that was Frost Banks oversight and this could have been avoided just as XXXX noticed it on XX/XX/XXXX. She still did not care and showed no compassion as previous representatives had when it came to other issues I had. She proceeded to refund me {$350.00} and allowed me to transfer that amount and the remaining small amount from my savings to the remaining joint account. I continued to express the unfair treatment and asked to speak with her manager by she refused. I told her this is not the end as I will bring light to this on every platform, I can find including legal action.
I then called XXXX to advise him of my ordeal with XXXX and he was stunned as well. He stated that it was his understanding that if the oldest charge off account was paid that you should be allowed to keep your accounts but not open additional accounts until all balances were paid. He stated that he would try and reach out to XXXX as well as speak to his manager and he would call me back.
I am looking to have my accounts restored as this will surly ruin my ability conduct business in the future. I feel that I should not be held accountable for Frost banks mistake in allowing accounts to be opened with charged off accounts on record.
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| 07/09/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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|
Web |
Servicemember |
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Frost Bank is incompetent, when a banks sole job is to deliver proper protection of your accounts and money and they fail on doing one of their sole jobs you have the right to be extremely concerned! XX/XX/XXXX my account had an unauthorized withdrawal at XXXX # XXXX {$1400.00} at around XXXX XXXX, I had deposited {$1200.00} the XXXX before at an atm and lost my card that XXXX. I watch my accounts like a hawk, And was about to write a check for XXXX rent that day. On the XXXX of XX/XX/XXXX i checked my account around XXXX and called it in right away. Went into the branch next to my place of employment at XXXX signed paperwork necessary and they credited my account the provisional credit and i thought it was all handled! I worked at XXXX right next door and went on with my day. LATER that XXXX I get off work, and notice that {$1500.00} dollars was taken out of my account at a different XXXX # XXXX at XXXX!!! I reported that one the next day, but I had my card on me and was at work all XXXX and XXXX!! I went back into the XXXX XXXX branch and signed the paperwork again, and asked about getting a new account number because maybe that was the root of the problem due to my account being accessed without the card.
I was then issued credits to my account, and went on with my day paying bills and getting a new phone and getting day to day life stuff done.
Next day, they took back both credit adjustments!!! Leaving my account at XXXX!!! I called asking about it and was told the system didnt save over night, company wide provisional credits were not saved on accounts I dont know when they will be changed but should be this afternoon waited all day eventually the {$1400.00} credit went back on but the {$1500.00} did not so I called again and was told the credits werent supposed to be applied at all the {$1400.00} that you see will drop back off I asked how long this would take and he said within 10 days, and I hung up frustrated.
I went on with life, borrowed money from family to pay XXXX rent and bills while I waited for 10 days to go by, it hit XX/XX/XXXX and I hadnt heard anything so I called my financial banker guy at frost bank XXXX XXXX, he said that this should all be handled by now, but I hadnt heard anything from anyone. He told me he would give me a call back and let me know what is happening but I never received a call or voicemail.
I waited due to it being a holiday weekend and I went out of town to XXXX to see my family and planned on calling or hearing something on Monday.
I called the frost bank XXXX XXXX location at around XXXX, I spoke with XXXX who didnt seem like he knew what he was doing at all. He looked into the account and said that the {$1500.00} dispute got denied, I can send it to my manager to look over it and you can dispute it again but you will most likely get the same results and said hed call back or that I should CALL HIM BACK??? I called back at XXXX XXXX and he was gone, another incompetent man put me on hold for 10 mins while he said he would get me in touch with XXXX. I hung up and called back and the gentleman said that XXXX wasnt there, WHY WAS I PUT ON HOLD FOR 10 mins????!!!
He then told me that I should go to the XXXX XXXX and XXXX and talk to them. So I did, I gave them all the information and said it was disputed with the bank. I got the exact times for her that the transactions were made to look at the DVR footage. They jotted my info down and notes on the matter. The LP then called and said there isnt anything they can do other then my file a police report and the police decide if they want to move forward and that they cant be the ones looking at DVR footage.
DO I NEED TO BRING PROOF FROM MY EMPLOYER THAT I WAS AT WORK??? I NEVER HAD BEEN TO AN XXXX EVER BEFORE WHY WOULD I START GOING NOW AND TAKE OUT THAT KIND OF MONEY WHEN I HAVE A BANK??! WHY ISN'T XXXX TAKING ID WHEN PEOPLE ARE TAKING MONEY OUT?????? DO I NEED TO START DOING PEOPLES JOBS FOR THEM BECAUSE I CAN.
|
| 08/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
FROST BANK XXXX : XXXX Disputes Case Number : XXXX According to the letter we received dated XX/XX/XXXX, in which you concluded that the fraud I fell victim to on XX/XX/XXXX, involving an amount of {$28000.00} dollars, was a legitimate transaction and therefore said amount will not be recovered, I am expressing my disagreement with this verdict for the following reasons : Firstly, I reported the said transaction on Friday, XX/XX/XXXX, around XXXX pm, as soon as I noticed the charge. I called Frost Bank 's customer service and was advised to close the account and visit the bank the next day ( Saturday, XX/XX/XXXX ) to open a new account for transferring the remaining funds along with the {$28000.00} credit. I mentioned that I would be out of town for a few days and would return on Wednesday, XX/XX/XXXX. I was reassured not to worry, as Frost Bank would take care of me and handle the fraud investigation. On Saturday, XX/XX/XXXX, the money was credited to my account, but on Sunday, it was withdrawn by Frost Bank without any notification. While I was in XXXX XXXX, Nevada, I called customer service again, and I was informed on Monday, XX/XX/XXXX, that the investigation had already concluded that it wasn't fraud. It is illogical that such an investigation would be concluded over a weekend.
On Wednesday, XX/XX/XXXX, I visited my branch on XXXX XXXX. to open the new account and requested that the case be reopened. I provided the letter you sent me ( " Statement of Unauthorized ACH Debit Activity '' ) duly filled out, along with another letter ( " NOTICE OF NON-SUFFICIENT FUNDS '' ) that notified me that XXXX XXXX had attempted to charge {$33000.00} on XX/XX/XXXX, the same day as the {$28000.00} fraud. This is the FIRST INDICATION THAT MY ACCOUNT WAS STOLEN, and Frost Bank never stopped these transactions nor notified me about them, even though they were unusual transactions in terms of amount and method, as I usually visit the bank in person for significant transfers.
Subsequently, on XX/XX/XXXX, while I was out of the country, I was notified by my office that a debit card payment had not gone through. Upon checking my account, I discovered that Frost Bank had withdrawn the {$28000.00} funds, claiming the transaction was legitimate. They sent me what they called " proof '' of this, which included a purchase and an order made by XXXX XXXX on XX/XX/XXXX via ePayment from an email address XXXX. Later, an invoice for this transaction was generated by MOST XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXX, MN XXXX,. We were informed that the purchase was for XXXX printed shirts, but after deposit, they canceled XXXX shirts and refunded the corresponding value using an eCheck. The merchandise was delivered to XXXX at XXXX XXXX XXXX XXXX, which is not a physical address but rather a truck-to-truck delivery. All of this information was provided by XXXX XXXX XXXX employee as, who also informed us that he is willing to talk about this matter if Frost contacts him by phone.
On XX/XX/XXXX, I requested the case to be reopened, as I disagreed with the conclusion, and I am not willing to lose {$28000.00}. Therefore, on the advice of XXXX XXXX, the branch XXXX of my account, I filed a police report on XX/XX/XXXX, which I will present today. I have also engaged the services of a financial attorney to explore the possibility of legal action against whoever is responsible. Additionally, I have requested the intervention of the CFPB in this matter, as this is the entire capital my company has to continue operating. Thank you for your attention, and I hope that my bank, FROST, with whom I have been working for many years without any problems, will provide the necessary support to recover my money.
XX/XX/XXXX
|
| 06/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
On XX/XX/XXXX Frost Bank wrongfully reversed a provisional credit in the amount of {$220.00}, XXXX of XXXX provisional credits they provided. Despite providing an extremely narrow window for their customers to respond to a merchant 's response to an XXXX dispute of only 15 days, Frost refuses to mail the disputes by email or by certified mail to their customers. It is as if they are set up to find in favor of merchants while they disparage their customers.
In XXXX, received a mailed dispute after it was lost in the mail for weeks, less than 1 day before the deadline stated in the dispute for me to respond. I emailed a PDF copy of the envelope as proof to XXXX, to request an extension because it was lost in the mail. I requested a written response. They never responded and instead reversed my {$220.00} provisional credit.
As I am writing this, I am speaking with Frost Bank supervisor, XXXX, who has me on hold while she speaks directly to XXXX Disputes. I am asking for my {$220.00} provisional credit reversal to be approved and refunded immediately. She transferred me to XXXX who originally took my dispute. On past calls when discussing the unfair deadline requirement for consumers, supervisors have told me that if I miss a deadline then they will have lost all their power to confirm the provisional credit of {$220.00} and at that point, I have no choice but to accept the reversal, without the right to appeal.
I've asked several times since the onset of my XXXX disputes, for the full refund of {$31000.00} for the merchant 's Texas Deceptive Trade Practices -- Consumer Protection Act ( DTPA ) violations and violations of the Texas Debt Collection Act ( TDCA ). XXXX has said they will not refund the full amount, despite knowledge of the laws and the merchant 's admitted violations of the law provided in their responses which included folios proving that they violated both laws in charging my account.
As I am writing this, I am asking XXXX to find out the status of all 27 disputes, because I have only received XXXX of them to respond to and Frost is refusing to answer to the status of those missing 20 disputes, to which the merchant has never responded. Per law, as XXXX told me, if by XX/XX/XXXX the merchant had not responded to all of the disputes, then all of those disputes to which the merchant had not responded are then to be confirmed with the provisional credit originally provided. To date, Frost has not done that, instead they have provided no answers, and only 2 confirmations out of 27 disputes with nothing but excuses to delay the process.
In addition, XXXX XXXX XXXX XXXX, from XX/XX/XXXX to XX/XX/XXXX charged me in excess of {$31000.00} in excessive room rate fees, committing acts of housing discrimination by evicting us because we asked for a credit for the fraudulent charges, fraud and false billing under the XXXX, which they violated by committing acts of false advertising and false billing. False billing also violates the TDCA. In a federal lawsuit, if filed, in the event that this matter can not be resolved out of court, the damages to Frost and XXXX XXXX XXXX XXXX, acting in conspiracy to enable a merchant to commit XXXX and XXXX violations, the relief would be for trebled plus extraordinary damages for injury including, but not limited to, damages for mental and emotional anguish and physical injury for causing me to suffer stress-related disorders including chronic XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX so severe it is now making it difficult for me to XXXX XXXX XXXX
|
| 11/12/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I called the XXXX XXXX from an email that my elderly mother received to cancel our subscription for their services on XX/XX/XXXX. During the process of canceling our subscription the XXXX XXXX inadvertently refunded to our account XXXX dollars instead of XXXX dollars. I was advised that this had never happened before and he needed to speak to his supervisor to see what to do. I was asked if I could wire the money back to them minus the cost of our subscription, I said I would but I wanted to make sure the money was actually in our account. I pulled up our banking and saw a XXXX deposit from XXXX XXXX on XX/XX/XXXX. I went to the bank after I got information on where to send it ( have documentation ) and wired money in the amount of XXXX. On XX/XX/XXXX, I got a call from XXXX XXXX XXXX the wire had been sent back to our account due to the beneficiary not accepting it, could I resend to another address, I agreed, after I pulled up our account and saw that XXXX was back in our account I also saw that our savings account still had XXXX in it. On XX/XX/XXXX the XXXX XXXX contacted me and stated that this wire transfer was being held up at the bank because it was sent to the wrong bank, could I resend to the correct bank I was upset because I was not at home and I was wanting to do the right thing and get them their money. He stated that they wanted to give me XXXX for having to take time out of my day and I was also receiving a 2 year subscription to the XXXX XXXX. I said that was not necessary and he stated that I needed to wire XXXX and he would contact me later in the day with a confirmation of the wire transfer then I would request a wire refund to get the XXXX returned that the beneficiary had already released it to come back to our bank as soon as I made a request for a refund. In the course of trying to get this corrected, they moved money from her saving account to our checking account and basically wiped out my mothers savings account. XXXX her daughter she lives with me and I am a signer on her checking account but not her savings account. This saving account was opened after my step dad passed away it was his life insurance. This account has not been touched since XX/XX/XXXX. Her bank says we were scammed and they can not recover the money. I have filed a police report, I filed with FTC, Ive filed with XXXX ( FBI internet crime complaint center and the bank has all the information, I sent them a detailed letter stating that if the bank personnel has asked me at anytime why we were moving monies from savings to send wire transfer we would have known it was a scam and maybe with our help the bank could have caught them. Im following advice to file this complaint to get help recovering my moms lifes savings. Frost Bank told us they could not recover the money and FDIC would not cover it because they felt the bank did nothing wrong! This whole thing was outside our ordinary banking habits, and neither my mother nor myself have ever even sent a wire transfer. No one ever asked me any questions. I have all documentations and names and numbers of all people involved. Banks involved Frost Bank, XXXX XXXX XXXX XXXX. We have not turned our laptop back on since this happened and will not use it until we have someone wipe it.
|
| 03/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Older American |
|
XXXX at Frost Bank in XXXX, TX called me on XX/XX/XXXX to inform me that because I filed recent complaints with CFPB about fraudulent charges being made against my account bXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and seeking a refund for rent paid to XXXX XXXX in XXXX and in XXXX, TX for negligence, that they decided they no longer want to maintain the relationship with me and would close my checking account in 30 days. The result of this would generate a report to XXXX that the closure was due to my failure to properly maintain my account, when in reality I am a fraud victim who filed consumer protection complaints with a federal agency. The fact that I filed these complaints with CFPB provides me with additional protection from retaliatory closure of my account by Frost and their intent to use a fraudulent reason for closure citing my failure to properly maintain the account, when it is in fact, their failure to properly monitor my account for suspicious activity or excessive charges. They have a duty of care and must exercise due diligence in monitoring all accounts for suspicious activity or excessive charges. They never once contacted me during the period of time when the excessive charges from XXXX XXXX began to appear in XX/XX/XXXX. It is clear that Frost Bank is attempting to close my account in retaliation for my exercise of a protected right or remedy in filing complaints with CFPB in regard to the fraudulent charges made by Homewood Suites and in regard to requesting a full refund for XXXX XXXXXXXX XXXX failure to provide a duty of care and negligence in maintaining the units which destroyed my personal property, Under federal law, specifically 42 U.S. Code 12203 - Prohibition against retaliation and coercion, I am protected against Frost Bank retaliating against me by wrongfully closing my account in retaliation for filing recent complaints against the bank through CFPB in regard to these matters. Filing a complaint with CFPB is a federally protected right or remedy and thereby Frost Bank is barred from closing my account in retaliation for filing complaints with CFPB or any other consumer protection agency for a minimum of 6 months after filing a complaint. Moreover, their intent to use a fraudulent reason for the closure by wrongfully citing that I failed to properly maintain my account, when in fact it is their failure to properly monitor the activity on my account, their failure to perform due diligence in monitoring my account and their subsequent failure to inform me that excessive charges began appearing on my account inconsistent with charges made in the preceding months by the same company, that enabled the fraud to continue until it bankrupted me. I had a right to be informed by Frost that excessive charges were appearing, and they failed to perform their due diligence by failing to contact me in regard to the validity of the charges.
|
| 05/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I have three Frost Bank checking accounts that have continued to show up on my credit report as collection accounts. These accounts are supposedly from XXXX & XXXX and they all show to be checking accounts, which makes zero sense, as I never had more than one personal checking account with this bank. The only time a second & even third account existed was my Business Checking account. That said, Frost Bank is legally restricted from reporting business accounts as collection accounts on my personal credit report, yet it appears they have done so. I have asked for my account statements on all three accounts more than once and was never furnished anything. Due to not receiving the information that I am legally entitled to, I contacted Frost Bank to see if I could have this removed by just agreeing to pay each collection in full and I was explicitly told that they would remove these collection accounts if paid in full and that they would send the request immediately after the balances were cleared. Therefore, I went to the nearest Frost Bank and purchased three separate money orders and was told that the branch had to mail all 3 money orders to the collection dept in XXXX XXXX because the bank branch couldnt process payments for collection accounts for some reason. Three weeks pass and each item is still listed - each with the full balance still showing as unpaid & delinquent. I called the collection dept and they said they never received anything and then proceeded to make me feel as if I was lying about the money orders. Two days later I get a voicemail saying they located my money order payments and that they had already submitted for the accounts to be removed from all three bureaus. Unfortunately, they didnt do what was promised - all they did was list the balance as Paid Collection but they never removed the accounts entirely. I wouldnt have wasted money paying collection accounts had I known they wouldnt remove the accounts entirely because paid collections do no good for any consumers credit score. I have contacted the collections dept several times and no one will ever call me back. These accounts have undoubtedly made my overall cost or credit much higher than it would have been otherwise. I have absolutely nothing else that is negative on my report except for Frost Bank.
**On the attached screenshots, you can clearly see that not only is Frost Bank still reporting these accounts as collections - but they are also still reporting each account as derogatory!
**I also attached screenshots of the remainder of my credit file to represent the fact that Im not someone that just doesnt pay their bills. I have zero late payments ever and if Frost Bank would have done what they promised to do, then my score would be close to XXXX, but instead my score ranges from XXXX - XXXX. These accounts need to be removed IMMEDIATELY.
|
| 09/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I opened an account with Frost Bank towards the end of 2016 I had the account open for approximately 6 weeks and each week there were Numerous fraudulent charges I immediately ( within minutes of the charges being alerted through text, email I Immediately asked those charges to not be accepted out of XXXX & XXXX?!?! a bar in XXXX and I think a grocery store in XXXX.. I am in Texas! and have never been to either one of those countries.. I physically was told " it's no big deal just come into a branch and we will give you another card '' and " we will get to the bottom of it '' .. but we will give you a provisional credit..? I have screenshots of the emails back and forth ad proof! also the physical emails themselves as proof of these FRAUD Charges Immediately being disputed and a list of the dollar amounts 4 charges from the same bar in XXXX on the same date Within a few seconds I believe for over {$1200.00}!?!. Never Once was I questioned, asked about, any of the charges, told steps that were needed to be done ( like filing a police report ) NOTHING!?! .. I received a call one day from a branch manager ( I saved her voicemail as a matter of fact, it's time-stamped and dated ) stating " we're closing your account! '' .. I said " What?? you owe me {$50.00} still " that's In my account '' ..
.. at this point I was willing to allow it to be closed based on her lack of effort and allowing all of this fraudulent Mess to take place!! ) .. " what are you talkin about you're supposed to be investigating these fraudulent charges!?! " ...
they said " No we're just closing your account, oh and you owe us 500 something dollars?. " .. like what in the Heck are you talkin about!?! ... ...
.
now this is on my credit and it has become a huge pain in my family 's side I will file whatever charges are needed or seek legal counsel if necessary for restitution, time lost, aggravation, stress, NOONE has helped me@FROST.. FROST.. I called them dozens of times asking for resolutions ...
BUT ... then I started getting letters in the mail saying yes " we investigated the fraudulent charges and YOU WERE RIGHT! .. we have finalized the credits instead of just a provisional .. '' ...
but still after they closed my account they stop talking to me about anything ... super unprofessional, extremely jacked up, just caused more drama and stress in my life PLEASE HELP!!! Thank You!!
|
| 09/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was contacted to place an Ad in a XXXX XXXX magazine to promote my XXXX XXXX services In XX/XX/XXXX. They sent me invoices I paid with my debit card and they never produced the magazine.On the invoice it states the services I am supposed to get that I did not. I got the run around every time I called they said it was delayed. In XX/XX/XXXX I realized something was not right and I lookied onto the XXXX Website and found pages of other complaints as to the fraud that XXXX did to other people and small businesses. He took their money and never produced the magazine or their ads. I then contacted my bank to report the fraud and dispute the charge. My bank said it was past the 6 month cut off for disputing charges and they could not help but told me to file a complaint with the XXXX which I did. I finally reached an 2 past employees. One her name is XXXX, was able to reach the owner XXXX XXXX who told her he would refund the money to me. He responded to my email saying he would check into the matter and get back to me. When he finally called me he said why dont you just have your bank reerse the charge. I was honest that it was past that cut off time. He said he would check into getting my refund and get back to me. =He has not and will not respond to any of my communications anymore. I have called texted emailed and he will not respond. This man has several company names he does business under. I have all of that information along with all the other fraud complaints toward him and his businesses. He needs to be stopped before he frauds another person. I am a small business a XXXX XXXX XXXX and single mom and am now out {$2000.00} and struggling just to make ends meet. Please help me and the others that have been victims also of fraud as XXXX is still in business with a functioning website phone number and employees. His personal cell is XXXX Business Phone ( XXXX ) XXXX, Email : XXXX AND XXXX These are some of the company names XXXX is using : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Here are the two addresses I have for him : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX XXXX FL XXXX
|
| 07/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
In XXXX of XXXX I was notified by Frost Bank that an account under my name was overdrawn. I have never had an account with Frost Bank, I called and they suggested to go into the nearest branch. I drove to the nearest branch, showed my ID and the lady confirmed that the ID used to open the recent accounts was definitely not me. She asked me to fill out the fraud paperwork online. I filled out everything asked for online and sent to Frost Bank, they open a fraud case, I even put a fraud alert on my credit bureaus. Shortly after putting the alert, I received a call from a dealership in XXXX, XXXX asking if I was at the dealership buying a car. I haven't been to XXXX in years, said my identity was stolen, to call the police, arrest the person at the dealership and that I wanted to press charges. Which they apparently never did and just let him walk out the door.
I continue to receive collections notices from Frost in XXXX, I called on multiple occasions in XXXX to make sure that the case was being worked. Frost representatives confirmed it was, said to disregard the collections letters, that " it takes time for all the departments to get notified '' and that nothing is hitting my credit report.
I few weeks ago, in XX/XX/XXXX, I received a collection letter from a third party debt collector for the amount owed to Frost Bank. Frost Bank has now sold the fraudulent debt to a third party.
There is clearly an internal process within Frost Bank that is broken, a company of that size should have Fraud processes in place to freeze collection practices on fraud accounts and when the fraud is confirmed, the credit bureaus are cleared of the inquiries, collections, and past due amounts.
-Over the past year, I have received multiple collection letters from Frost ( months after they were first notified of the fraud ). These letters should not have happened if Frost had a competent Fraud department. Is Frost just trying to get the victims to pay the debt so the victim can protect their credit history?
-Frost open bank accounts in the wrong persons name, Frost should have better due diligence on account openings.
XXXXFrost sold the illegal debt to a third party. Why would Frost sell debt with a Fraud alert?
|
| 04/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American, Servicemember |
|
XXXX SENT ME AN ACCOUNT REFUND CHECK.
I DEPOSITED THE CHECK ELECTRONICALLY WITH FROST BANK ON XX/XX/XXXX, AND IT SHOWED UP AS A DEPOSIT IN MY CHECKING ACCOUNT ON THAT DATE.
ON XX/XX/XXXX, FROST " RETURNED '' THE CHECK ( DEBITING MY CHECKING ACCOUNT ) WITH NO REASON GIVEN.
I SPOKE WITH FROST AND ASKED WHY AND THEY STATED THAT THE PICTURE OF MY CHECK WAS UNREADABLE IN THEIR SYSTEM AND SO THEY CANCELLED THE DEPOSIT AND DEBITED MY ACCOUNT FOR THE SAME AMOUNT ( {$1400.00}, XXXX ).
NORMALLY WITH THE FROST SYSTEM, IF A CHECK PICTURE IS UNREADABLE, THEY GIVE YOU THAT NOTICE AT THE SAME TIME AND ADVISE YOU TO REDEPOSIT THE SAME CHECK AND WRITE " REDEPOSIT '' ON THE BACK OF THE CHECK AND TRY AGAIN, AND, SO I COMPLIED AND DID WHAT THEY ASKED ME TO DO, TWICE, IN CASE THEIR SYSTEM SCREWED UP AGAIN BUT BOTH ATTEMPTS SHOWED UP IN MY ACCOUNT AS " DUPLICATES '' AND SO BOTH " REDEPOSIT '' ATTEMPTS FAILED.
I SPOKE WITH A FROST ADVISOR, XXXX, WHO ADVISED ME THAT I HAD TO SEND THE CHECK SNAIL-MAIL TO FROST 'S XXXX BANK-BY-MAIL DEPARTMENT '' IN XXXX XXXX, TEXAS WHICH I DID ON XX/XX/XXXX, BUT, BEING IN XXXX DURING XXXX, IT WOULD NOT GO OUT UNTIL XX/XX/XXXX.
ON XX/XX/XXXX, I CALLED XXXX TO TRY AND GET THE CHECK CANCELLED AND HAVE A NEW CHECK REISSUED, BUT THEY STATED THAT MY ACCOUNT WAS CLOSED AND THEY COULD NOT DO THAT. BUT THEY DID SAY THAT THE CHECK HAD BEEN PROCESSED ON THEIR END ANYWAY.
I RECONTACTED FROST AND THEY STATED THAT THEY HAD RETURNED THE CHECK AMOUNT TO XXXX AND NOTHING FURTHER COULD BE DONE.
SO I AM CONTACTING YOU IN CASE SOMEONE WITH AN OPERATING MIND CAN FIX THESE CODING PROBLEMS AT FROST AND XXXX. BOTH FROST AND XXXX HAVE SO THAT THEIR SYSTEMS CAN NOT HANDLE A SLIGHTLY MORE COMPLICATED, SINGLE OPERATION.
FROST APP DID READ AND DEPOSIT THE CHECK INITIALLY, BUT SOMEHOW FOUND SOME ERROR LATER INSTEAD OF THEN AND THERE, SO THAT THEY " RETURNED '' THE CHECK AND DEBITED MY CHECKING ACCOUNT.
WELCOME TO THE 21st CENTURY WHERE THE BANKING SYSTEMS ( BOTH ) CAN NOT EVEN SIMPLY DEPOSIT A SINGLE CHECK.
HELP!!!!!!!!!!!!!
|
| 10/17/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with additional add-on products or services
|
|
Web |
Servicemember |
|
I applied by phone with Frost loan rep and completed application. I was told later that they were unable to open up a credit report with XXXX. I contacted the company and they assured me there was no problem and that the merchant needs to call if there any problem. I never had a freeze alert on my credit report but once again Frost attenpted to open file and came back with some result. I once again contacted XXXX and they told me it was not a problem on their end. They reset my file and now it been ready for review but I asked Frost bank to run my file again and they claimed same problem and made no effort to seek solution to them being unable to open file. I requested for XXXX to provide me with my report and at the same time Frost bank claimed they was attempting to work around this by seeking an answer thru their tech department. When I received a call from Frost rep they claimed they still was not able to open account and I asked why want they consider the other reporting agency 's file. They claimed it was their policy only to use XXXX. I then get a call from Frost bank rep claiming since they were unable to open file and they gather since information from somewhere they was offering me less then the amount I requested. I was applaud since i have a great deal of credit history no past due all paid as agreed and enough income to support the amount I requested. I requested XXXX and they was trying to counter with XXXX without no just cause other then that what we decided. Thurout this process it appeared unfair and unjust since there was no cause for concern with any prior loan or line if credit I have. My debt to ratio is only XXXX on one credit card and my income is XXXX. You do the math and determine why this stall approach and then offer an counter after they claimed they were unable to review my account. They made several hard line inquires as well and have avoid the main question why was they not able to open my account. And how are they making a decision based on no account now.
|
| 01/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had several debit card transactions for a XXXX cruise drafted out of my account. I opened up a dispute in XX/XX/XXXX. The reason I booked this cruise was because of the advertisement of famous artist that would be present on the ship and they would also perform.The artist wasnt there, so therefore I entered a claim XX/XX/XXXX with my bank for services not rendered. I personally went to my bank and presented evidence. I called periodically regarding my claim and each representative gave me a different time frame for my claim to be resolved ( XXXX days ) I was advised that if they could not receive a response from the merchant, I would receive my money back. Each time I called, the merchant had never responded. Today XX/XX/XXXX I called and they advised me that they closed the claim because XXXX has a 60 day time frame. But the time frame for services not rendered was immediate after the dated service, inwhich was XX/XX/XXXX. The date was also on the provided evidence. Not only that, I didnt make a visa transaction and visa is not the merchant but the cruise line is. They were so called able to reach the other merchant on my other claim so they gave me the money back for that one because it was a low amount im assuming. But on this one, the merchant wouldnt respond so the found an excuse that doesnt apply under a services not rendered claim. Both claims were entered at the same time and for the same reason.The the excuse they found should would have applied to both claims instantly. The excuse they found after making me wait 3 months to not pay me is worse than fraud and is pure deceit. Nothing was given to me on credit, I paid my money. The last representative stated I can just file a police report against XXXX. She also stated she would have a branch manager to call me, and i never heard from them.Again, this is NOT A VISA TRANSACTION and VISA is not the merchant that took my money.
|
| 08/13/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American |
|
This is in regard to the funds held in the XXXX. XXXX XXXX XXXX account that Frost bank, located at XXXX XXXX XXXX, XXXX XXXX, Texas, XXXX, is currently withholding from the rightfully entitled family members. The bank phone number is XXXX. Since XXXX, XXXX, myself, and all directly involved family members, have attempted to obtain the funds held in the above listed account. Over a period of three years and eleven months, we have been unable to close the account and withdraw the funds. Myself and my sister, have visited, and contacted, the bank numerous times and the issue still remains unresolved. There are also two attorneys involved and they have also been unable to acquire our funds.
My grandfather opened the Trust Fund account for my aunt decades ago. The account was established for his daughter, who had XXXX, and was unable to care for herself. My grandfather passed away on XX/XX/XXXX and the account was managed by my mother until her passing on XX/XX/XXXX. My aunt, for whom the account was established, passed away on XX/XX/XXXX.
With the passing of my aunt in XXXX, there are a total of four of her relatives who are entitled to the funds in the XXXX. XXXX XXXX XXXX account that Frost bank has been withholding from us.
After multiple attempts, we have been unable to receive any action, or resolution, in regard to releasing the funds in the account held by Frost bank in XXXX XXXX, Texas. These monies rightfully, and legally, belong to the above family members and after numerous attempts, over a period of three years and eleven months, Frost bank continues to withhold, and refuses to release, the funds held in the XXXX. XXXX XXXX to the rightfully entitled family members. The four of us involved need to know exactly what we need to do to have the funds in the account released to us.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Problem with customer service
|
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Web |
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On Thursday XX/XX/14, I mobile deposited at check with Frost Bank around XXXX XXXX CST, after I deposited the check, I noticed that my mobile banking locked up and I couldn't access it anymore. I then called customer service and tried to see why my bank account was locked and why I couldn't access it. I was then told by a customer service representative that since my account is a newly opened account, they could not put a hold on my account, so they ended up freezing it for the time being until the check issue could be resolved. The representative then got me in contact with a banker from Frost Bank. The banker asked me if I could get a contact number for my employer to have the check that was deposited into the account verified. She then stated that, if we could not get the company to verify the check, she would then have one last option which was to call the banking institute that my employer used for the checks. The banking institute is XXXX XXXX XXXX, XXXX. So the problem is I definitely understand the whole thing about the banker not working over the weekend because it's her off days, but I've called her several times yesterday to see if she at least tried to call XXXX XXXX XXXX like she said she would to get my check verified. I've already waited for weeks for my employer to send out the check to me, but now to have issues with depositing it as well. I need my money and I'm frustrated because the representative who helped me Friday assured me that once she came back from her weekend off days that she would help me get the check verified. Yesterdat when I called her she basically just ignored me, and come to find out that she could have helped me, I'm frustrated when I mobile deposited the check it said that I would have to wait on XXXX business days, but it's been more than a week.
|
| 11/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
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When the initial federal student loan pause was commenced i continued to make voluntary payments until around XXXX of 2021 when I was made aware that i did not have to make the payments and in fact could receive a refund for the voluntary payments i had made since the pause had began. The refund amount was sent for {$1700.00}. My Loan servicer, XXXX company, sent out the refund check and it was lost in the mail. The loan servicer required 90 days to elapse before a new check can be issued. After the 90 day wait time a new check was issued however this check was intercepted and fraudulently cashed.XXXX XX/XX/2021 I cooperated with the loan services providing an affidavit that was notarized indicating that I am willing to press charges to the fullest extent of the law against whomever fraudulently cashed my check as well that i was not involved. This process with XXXX was initiated almost a year ago approximately. I spoke to XXXX XXXX XXXX and his supervisor XXXX and explained my situation. XXXX advised me that i need to contact XXXX company 's bank, Frost bank for additional information. I did reach XXXX XXXX ( relationship XXXX at frost bank ) I again explained the situation and was advised that now XXXX XXXX XXXXXXXX ( where the funds were fraudulently cashed ) is causing the delay in the fraud investigation. Again it has been over a year with no response from frost bank or XXXX XXXX XXXX I have maintained communication with both frost bank and XXXX company throughout this process via email and telephone calls leaving voicemails and never hearing back. XXXX company contact number XXXX Frost bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX I dont have information for the XXXX XXXX loss preventention department. I am not an account holder with Frost Bank
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| 06/21/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
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|
Web |
|
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1. Frost Bank committed identity theft against us by opening an account using our identifying information without our permission. This is evident in the enclosed email correspondence in which I was accidentally included on by one of Frost Banks loan processors. The email was sent on XX/XX/2023, during a time when we were still determining if we wanted to move forward since our closing was scheduled on XX/XX/2023. According to the email, Frost bank had already opened a loan account and requested to be added as a loss payee on our flood insurance policy BEFORE a contract/credit agreement was signed. Frost Banks conduct violated the CFPA prohibition against abusive acts or practices because they took unreasonable advantage of our inability to protect our interests in selecting or using a product or service by opening a line of credit account without our knowledge and consent. 12 U.S.C. 5531 ( d ) and 5536 ( a ) ( 1 ) ( B ). My wife and I had not agreed to open an account without first reviewing the terms of the credit agreement.
2. Frost Bank included an Authorization For Payoff ( enclosed ) in our closing documents for an auto loan with XXXX XXXX. We did not sign since we are not required to apply the proceeds from HELOC to an auto loan. The loan processor at Frost Bank stated we are required to use the HELOC to payoff the auto loan if we want to move forward with obtaining the HELOC. This is a violation according to Section 50 ( a ) ( 6 ) ( Q ) ( 1 ), Article XVI, of the Texas Constitution which states : LOANS DESCRIBED BY SECTION 50 ( a ) ( 6 ), ARTICLE XVI, OF THE TEXAS CONSTITUTION MUST : ( 1 ) NOT REQUIRE YOU TO APPLY THE PROCEEDS TO ANOTHER DEBT EXCEPT A DEBT THAT IS SECURED BY YOUR HOME OR OWED TO ANOTHER LENDER.
|
| 08/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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I set up a money market account to protect my money. I was contacted on XXXX to purchase a product. I purchased it using XXXX. Once I sent the initial transaction, I was told they didn't receive it. I sent it again and was then told I needed to add more fees. I was then threatened to send more. Once I realized in was a scam, I tried to get it stopped, but I believe some of the transactions were not even authorized on my end. I went to my bank, they opened a case or so they said, and then a few days later demanded I close my account and move on. As you can see from the transactions I am about to list below, " just moving on '' is not right. I was scammed. I have the text messages to back up everything. This is not a small amount of money. Frost bank and XXXX have just thrown up their hands and said " oh well ''.
Date. Amount.
XX/XX/XXXX. {$250.00} XX/XX/XXXX {$750.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00}
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| 09/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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This is by far the worst bank I have ever had the displeasure of dealing with. Everything from the " customer service '' to their disputes process is lacking.
I filed a fraud dispute with Frost Bank on XX/XX/23 from the total amount of {$920.00} and credit for that dispute was given on XX/XX/23. It's now XX/XX/23 and I noticed the credit was reversed and contacted frost were I have spoken to a tolls of six different representatives and each is giving me different contradictory explanations with no real reason, even the account manager XXXX was absolutely no help what so ever. I am now out of nearly XXXX dollars due to the incompetence of this bank.
To make matters worse, the customer service rep told me I should work with the merchants on getting the funds back from them, mind you these are unauthorized charges NOT made by me so how in the world am I supposed to go about that when I have no information on the details of these transactions.
I was a victim of fraud and frost is treating me like a criminal. They are refusing to work with me throughout this process dispute telling me previously that I can send in additional information to assist in reconsidering my case. I filed a police report and offered documentation as proof that my money has been compromised but Ive only been met with rude and dismissive attitude from this bank. How can you threaten to close a customers account because you are incapable of doing your part in protecting their money especially while charges are in dispute.
|
| 05/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2023, " XXXX '' charged my Frost Bank, Texas valid and active checking account with an old, cancelled debit card that had been used for the free trial site which I had already cancelled within the allowable time frame for cancelling the free trial. This charge and date was about a year after the free trial ended.
XXXX XXXX XXXX XXXX XXXX used an old, cancelled debit card for this transaction.
Frost, rightfully so ( XXXX XXXX ), declined the {$59.00} charge but still listed it as " Pending '' on my currently valid and active checking account, but did not decline ( XXXX XXXX ) the accompanying {$1.00} fee.
Even though the debit card charged by XXXX was old AND HAD BEEN CANCELLED aboutb a year ago, FROST ( XXXX XXXX ) APPLIED IT TO MY CURRENT, VALID AND ACTIVE CHECKING ACCOUNT.
I CONTACTED XXXX XXXX XXXXXXXX ) AND THEY SAID THAT THEY HAD NO RECORD OF ANY CHARGES, SO I WENT BACK AND CHECKED MY FROST CHECKING ACCOUNT. BY THAT TIME, THE " PENDING '' {$59.00} CHARGE HAD DISAPPEARED, BUT NOT THE {$1.00} CHARGE.
IN SUMMARY : XXXX XXXX XXXX XXXX XXXX XXXX USED PREDATORY PRACTICES TO WRONGFULLY CHARGE ME FOR A CANCELLED AND UNWANTED SERVICE WITH AN INACTIVE DEBIT CARD, AND XXXX. FROST ( XXXX XXXX ) ALLOWED THIS ILLEGAL DEDUCTION FROM MY ACCOUNT WITH AN INVALID DEBIT CARD WHICH HAD ABSOLUTELY NOTHING TO DO WITH A YEAR-OLD TRANSACTION HOW MAY A BANK ( XXXX XXXX ) ALLOW AN ILLEGAL CHARGE TO BE APPLIED TO A NEW, VALID AND ACTIVE CHECKING ACCOUNT FROM AN OLD, CANCELLED DEBIT CARD?
|
| 01/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Good afternoon, I am wishing to file a complaint against Frost Bank, located at XXXX XXXX XXXX XXXX XXXX, in XXXX, TX XXXX for unfair banking practices and under the Fair Housing Act of XXXX Earlier this day, I came into the Frost Bank location ( address listed above ) to open a checking and savings account for myself, XXXX old and to establish a new community financial institution for security of my funds and much more. Upon entering the location, I was told to wait, and was pointed to sit in a conference room and wait to be seen. After 30 minutes or so, I was greeted by a representative ( who did not offer to move us to a private office ) but asked for several pieces of identifying information which I provided. After hearing some mumbling between her and another colleague, she returned to me and said, " Unfortunately, we can not open an account here for you. We did not run a credit check, but we use a XXXX, and your score was a little lower than what we accept. '' I asked her, " How is that possible. I've never owed anyone, my credit score is well above average, and all of my banking accounts are with XXXX XXXX. '' She didn't respond, she just nodded her head, as I was speaking and smiled. '' Before leaving, she did not offer any resolution, and no information was given to me to investigate this matter further. Not only was this unfair, but having my son with me, to see how to open an account, and I had no explanation for him, was even more disheartening and embarrassing.
|
| 08/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
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I was informed by several people that operate businesses in the same category as mine that Frost Bank would be a good choice for my banking needs, since they had accounts currently operating with this financial establishment. I reached out to my local branch around XX/XX/XXXX, and later had a meeting with the Senior VP of Business Banking XXXX XXXX. I explained my business needs, why I had decided to sever my relationship with XXXX XXXX XXXX, ( keep in Mind I have amazing Credit, zero delinquencies, along with an excellent banking record ). I provided Frost with any requested account information, financials, and a list of all current customers. Upon review of my customer information, Frost decided that they did not feel comfortable opening an account for me based on the fact that my customers were not all in Texas. I don't know who can really operate an only local business and survive in todays economic conditions. The problem I have here is that I know other businesses, exactly the same as mine with Frost accounts and good standing relationship. These business owners also have accounts across the country as I do. Frost is blatently discriminating against my business because it requires me to use my own cash that I must withdrawal from their branches, and they do not want to deal with providing that service to a customer. Very disappointed with a local bank built on the backs of small business owners like myself, not willing to work with me or my business.
|
| 10/14/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
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My company XXXX XXXX XXXX ( XXXX XXXX XXXX ) applied for a PPP loan on XX/XX/XXXX with my personal banker XXXX XXXX ( Frost Bank XXXX Tx ). All of my workers were 1099 misc workers which made up the majority of my payrolls. My application was approved and funded on XX/XX/XXXX. At the time my application went thru and was approved 1099 misc workers were allowed to be used for payroll on the PPP loan. I submitted for forgiveness in XXXX of XXXX. My bank came back and said the loan couldn't be forgiven because the new rule that came in effect after my application was submitted and approved stated that independent contractors ( 1099 misc ) could not be used towards PPP loans. I received my loan and dispersed the monies exactly as intended by making sure all of my workers had a paycheck each week to get there bills paid and to stay afloat. This should fall on the banks shoulders as the loan never should have been funded if it was not going to be forgiven. I have been sent a business loan payment notice in the mail and i have a payment of {$59000.00} due on XX/XX/XXXX. I do not have this money to pay them back as the monies from the loan were depleted long ago after i received it. I will attach original loan application along with everything i submitted to the bank back in early XXXX. I will attach my loan forgiveness application as well. Thank you
|
| 12/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
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On or about XXXX XXXX I purchased an airline ticket from a merchant called XXXX XXXX. The merchant issued my ticket for {$2500.00} but under incorrect last name. I made So many attempt and wrote so many emails to the merchant asking them to either correct my name so I can use the ticket or refund my money. On numerous examples they kept telling me they are correcting it on 48 hours and one email from them even clearly indicated I can Cancel and get my refund but when I attempted To do that, they refused to issue me the refund! I spoke With Frost Bank and it quickly escalated to management, a lady name XXXX XXXX who is a manager over customer service and dispute department. She issued me a credit so I can use that to purchase another ticket which I did From XXXX.
XXXX even tried to contact the merchant two -three times but she didnt get any where with them either!
Three months later they reversed the credit drawing my account to {$2600.00} NEGATIVE to the point I cant Even pay my rent now! I have Provided all the evidence to dispute department but they havent even bothered to investigate this correctly and throughly saying the transaction was VALID!
This is breach of their fiduciary duty to me as their customer causing severe financial distress. I need Then investigated and resolve by providing favorable outcome in the interest of justice!
|
| 10/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have been with Frost Bank over 5 years. Someone deposit fake checks into my account. Frost bank did not protect me at all. My account has NEVER been froze before, my account has NEVER been delinquent before and last but not least I have NEVER deposit checks into my account. Frost Bank allowed one of the fake checks to clear then went into locking up my account after they had already transferred the funds. As a long term customer I would have expected them to call me before releasing any funds off my account because as of today they open me a new account, I deposit my payroll check in that new account and they froze this account now as well stating they wanted to verify the check. My payroll is an active check and now after 8 hours they want to release the funds. I have not been able to eat today, get gas or feed my children. Frost Bank should have protected me in the first incident because now they have falsely held my payroll check today. Not to mention the only reason my payroll is in a check form is due to the first account being closed out I couldn't get direct deposit, it had to come in a check form. I have took a {$4000.00} lost from the first account of fraudulent checks. and now got my payroll check held. I'm not a happy customer after so many years of loyalty to Frost Bank and I will assure to push this out as far as I can!!!!!
|
| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
No response to the following written request sent on XX/XX/XXXX ...
XXXX XXXX XXXX ( my mother ) passed away several years ago on XX/XX/XXXX. Attached is her death certificate and Last Will showing me as her independent executor, sole heir and beneficiary. It has recently come to light that the above referenced account may have gone dormant. It is necessary this account be reactivated ( If applicable ) and I be added as her replacement signatory to conduct the necessary business matters associated with this checking account.
A followup was sent certified on XX/XX/XXXX ...
Although I would ask why I wasnt afforded the courtesy of a response to my letter of XX/XX/XXXX ( copy enclosed ) the more pressing matter is that which was the subject of the letter ; My request to have my named added as a signer to the account so the business matters associated with that account can resume. I purposely have not included another copy of my mothers last will and death certificate trusting the documents sent mid-May have not been lost or misplaced but rather simply not acted upon. Should you need replacements, notify me of such and arrangements will be made to forward duplicates. Use any of the means below to reach me.
I have had absolutely no response to either pieces of correspondence.
|
| 04/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My purse was stolen and I had this beauty a couple of transactions because they was on authorized transaction this morning. I call because I had another unauthorized transaction. Someone decided to get a hotel in my name for {$430.00} in XXXX Texas which I have not been And I called my bank and let my bank know and I guess because I disputed before some things they decided to flag my account and they decided to close my account they did not give me an explanation why I asked them if they continue to cancel my card would affect me. They told me they not sure but every time I called with an issue they canceled my card even when I told them that it shouldnt be canceled but they owe me {$430.00}. My card has been used to purchase a hotel in XXXX that I have never went to. I have ever been to XXXX and for that being said they called me and told me that my card has been my account. Im sorry has been closed in flags and I dont feel like thats right I do feel like they should have just gave me back my {$430.00} of my hard-working money that someone stole from me for some reason someone keep getting into my accounts. I told him about that I explained that to them they just decide to close my account when the next thing happen instead of them trying to resolve the issue.
|
| 12/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I sent correspondence to Frost Bank 's corporate office on XX/XX/2021 and then again on XX/XX/2021 when my letter from XXXX was never responded to. In the letters ( attached ) I submitted a very detailed and important merchant dispute totaling {$6800.00}. I called repeatedly to check on the status of my correspondence and the Frost Customer Service people would tell me they do not see a letter received but I need to give that department 90 days to process. I continued to follow up and went to a branch in XXXX in XXXX TX and spoke with a representative named XXXX and she told me no letter was ever received and the amount of time to dispute has now past. I sent a letter to the CEO of Frost Bank about the situation and they referred it to a XXXX XXXX. She advised me they located my letters but they were never logged or processed and they can use this as a training tool to keep it from happening again. However, Frost has not reimbursed me for their processing error. In good faith I have entrusted Frost to handle my financial transactions and they need to be responsible for financial correspondence that come to them or be liable for their errors. I need Frost to reimburse me immediately the {$6800.00} in question.
|
| 06/06/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received a call from Frost Bank and they left a message for me to call them back. The lady I spoke to was XXXX XXXX and she was trying to confirm that I had opened an account with them this morning. She said they have been getting a lot of fraud accounts lately. I said I have not done that, I am at work. She explained that someone tried to open an account online and she said they even had my correct address and even my drivers license number. I didn't give her any information because I didn't know if you could possibly be a fraud person, but it did not seem that way because she was able to confirm all my information. The only thing the fraud person put incorrect was my phone number, so she searched it and that's how she was able to leave me a message, hoping that I would call back. She was able to stop everything and close the account. She suggested I make a report with the Federal Trade Commission for identity theft. I am glad I was able to stop everything, but now someone has all my information and I don't know how. I do not share this with anyone. Please be aware that someone is trying to steal my identity. This is the last thing I need. Thank you so much for your help with this!
|
| 08/16/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
On XX/XX/2023, I contacted Frost Bank for a home equity loan. I was given the rates and told they can change daily but are locked in when I complete the application. I received a confirmation e-mail with the rates and process at XXXX. I immediately completed the Frost online application process and uploaded the needed documents. Their system shows that I completed the application on XX/XX/XXXX. After XX/XX/XXXX, they sent documents with a higher interest rate and I questioned it over and over with no answers. The loan officer is now trying to tell me the " weekly rates '' changed on Tuesday XX/XX/XXXX and I got those rates. I questioned his e-mail stating the rate is locked when you complete the application and he said, " yes, but you completed it after XXXX. '' His e-mail does not say " by XXXX '' it says the rate is locked on the " date '' of the application. I completed the application on XX/XX/XXXX through their automated system and sent an e-mail confirming I had completed it. Their system shows the date of XX/XX/XXXX. His e-mail says " weekly rates '' but doesn't say their week ends on Monday at XXXX and the new rates start at XXXX Monday night.
|
| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
The frost branch in XXXX, TX called me to my personal cell phone and left a voicemail by representative XXXX. In her voicemail she stated she was calling me to follow up on a bank account I supposedly opened. I searched for the official Frost banking website and called their toll number. The toll number operator searched my physical address and stated an account did not exist with my physical address. He did confirm there was a rep by the name of XXXX in the XXXX, TX branch. He suggested I contact the branch. I then contacted the XXXX branch and was transferred to speak with XXXX. I told her I did not authorize a bank account to be opened but she asked me for my social security number so the account opening process would not follow through. I told her that I did not feel comfortable providing my social security information over the phone. Days later, I received a notice stating an account had been opened with my information without my consent. Frost bank violated the Fair Credit Reporting Act by opening an account without my permission I never provided any PII, identity documents or signed any papers allowing for authorization.
|
| 10/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2022, {$3100.00} was withdrawn from my checking account in person from the citizens branch of Frost Bank. The ID used was not verified properly nor confirmed with the person using it to withdraw my money, which is a horrible mistake of security by a bank whose job it is to protect my money. I have yet to receive my money back in either a credit nor actual amount and it has caused me intense financial harm. I am currently going through full identity theft and have provided them with an ample amount of information to prove it was not myself who withdrew the money including having my manager provide a time stamped set of job information pertaining to my workplace and a set of contacts that could confirm I was nowhere near the area when the withdrawal happened. They have refused to answer my calls and have not provided me with any information regarding the claim in 4 days. The bank made a grave mistake and it is now costing me more than it would have in the first place if they would have refunded my money and instead I am unable to pay my bills because of their corporate protocols.
|
| 10/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
On XX/XX/2022 my debit card was stolen phone the airport my wallet my luggage. I have called in at least twice since then to dispute the fraudulent transactions that were placed on my debit card. Frost has refused to provide documentation or any prove that they have disputed the transactions correctly. The first time I disputed the represented Said they disputed but I had to call in a second time only to find out there was no dispute on record. After I disputed the fraudulent transactions in XX/XX/XXXX they said that it would take 90 to 100 days to process. Frost refused to provide a provisional credit for the fraudulent transaction. I have lost quite a bit of money in my account and its not fair that nothing is being done as of right now. I had provided proof for the claim I also have documentation from the airport stating that my luggage was stolen. I am very upset because I feel like Frost isnt trying to do anything about it as of right now and I would like this corrected. The provisional credit is needed due to the amount of time that I have to wait and the money that I have lost.
|
| 11/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I came into the branch on Friday the XXXX right before XXXX XXXX to make a deposit that was done properly handled at the branch to which I had to come back in on XXXX the XXXX to handle the missed proper deposit that was done to also be given a bald-faced lie that was told to me saying that they do not accept third-party checks when I was already told that they did all that was needed was for the other individual to sign it over or endorse it in front of the manager of the bank in order for me to make the deposits once I inform them of that then they went to look for the initial check that was given that XXXX on the XXXX so they can reprocess it on XXXX the XXXX which the funds should have been available on that XXXX through the XXXX which I was told that the funds wouldn't be available till the XXXX to finally be told that my account was frozen and that I had to wait for a call to be given to me by one of the managers or be back office in regards to my account due to the deposit that I made at the branch cuz of it being so high in value and the account being brand new.
|
| 09/04/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
This was due to an over drawn back account was on my credit report for over 4 years with the same amount owed of {$4100.00} This amount was given on Cashier ; s Check with Restrictive Endorsement that the bank agreed with by cashing the check and not returning it! After the payment the bank slapped other {$2200.00} and did not live up to the agreement of the Restrictive endorsement that they signed and cashed, When I called the Bank the bank told me to talk to the Attorneys office on this matter? The bank had the attorneys office call me I explained too two different individuals at the law firm that they already Settled the case by casing the Restrictive Endorsement the Attorneys office said OH we have to reach out to the bank? The Attorneys office emailed be Back with this Statement?
Thank you, sir.
I appreciate your briefing. However, the bank disagrees with your position. We are open to settling the remainder of the claim for {$3300.00} due by XX/XX/2020. You will have to forward payment to our office, not the bank, but payable to Frost Bank.
Respectfully yours
|
| 12/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I attempted multiple times to correct an error in a closed account that was reported to the three credit monitoring agencies. After opening an account at a different bank, I used the remaining balance and threw the debit card in the trash. This was apparently picked up and then used multiple times without my knowledge. Transactions that never should have been approved were up and until the amount exceeded $500 in charges. Final bank statements are included in this complaint. The overdraft fee dsclosure that clearly shows me opting out of overdraft services is attached. And finally, the bank's own disclosure regarding overdraft fees in which it states "if we do not authorize and pay an overdraft, your transaction will be declined" is include, meaning by its own admission, none of these purchases should have been authorized at all. Yet they were and then were reported to the credit agencies.The bank is in violation of 12 CFR § 1005.17, in violation of our contractual agreement regarding overdrafts, and in violation of its own stated policies. This debt is illegitimate
|
| 07/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Frost bank called and informed me of a banking account that was opened fraudulently. I have a credit freeze on all 3 credit bureauxs and this last week I lifted the freeze because me and my husband are applying for a loan for an RV. I received an email from frost bank stating an account was opened and I thought it was spam so I didnt look into it further. I received the phone call today from frost bank. I was told the account was opened using all of my information including social. I am concerned about this because when I lived in XXXX, Tx my car was stolen along with my identity a police report was filed but Im not sure if they found the people and I never got my stuff back. I had left my wallet in the car so my social and drivers license and passport were all in the car when it was stolen. This happened in XXXX of 2018. The banker said they used my XXXX address to open the account. I am concerned that the people who opened the account are the people who stole my car. The banker encouraged me to file this report. The account opened was not opened by me.
|
| 02/09/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
I originally contacted XXXX XXXX XXXX XXXX for services ( XXXX Tx ) for legal services ( protection order/divorce ) XX/XX/2021.
Upon agreement of services I was put on a payment plan to be considered eligible for services to begin on my behalf. After second payment, I contacted them letting them know i was no longer interested in services. Due to new transitions and move to new state ( new mexico ) in order to remain protected from my abuser currently residing in XXXX XXXX XXXX, Tx. ) XXXX XXXX XXXX XXXX continued to charge my card for services, causing me to end up in overdraft status and eventually bank account closure with Frost Bank.
Frost Bank has been trying to contact XXXX XXXX XXXX in reverence to my dispute claims against continuation of unlawful charges against my request.
Pending dispute is still pending ( over 90 days ) due to non response of XXXX XXXX, XXXX XXXX. I am now required to put my account in a payment plan status so that it wont end up in collections, and affect my credit.
XXXX XXXX XXXX XXXX Frost Bank XXXX My number XXXX
|
| 10/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I wish to file a complaint against Frost Bank. I am being fined and having money removed from my account because Frost and Visa are refusing to accept a refund for {$300.00} from a merchant acting in good faith ( XXXX XXXX XXXX ). I was told the bank was not aware of any attempt of a refund from around XX/XX/XXXX and so I had to spend {$75.00} calling the merchant. The truth is that the bank declined the refund, and is now saying it is Visa that did it. After going to two branches and making numerous time-consuming calls to finally figure this out, Frost issued a credit for the refund because they could see the merchant did indeed attempt to send it several times. The next day, the refund was rescinded, and I was charged an overdraft fee. I was then told I would be responsible if the merchant did not try a fourth time to issue the legitimate refund the bank refused to accept. This is unacceptable, and not my fault, so I should not be charged for Frost 's and/or Visa 's failing to accept the money back. Please help.
|
| 11/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
frost bank has violated my consumer rights reporting information that is obsoelete and degrading my character and rights i have never authorized frost bank to report anything to any credit agencies so with that being said under the XXXX that is most definitely viloating my rights nor have i did business with these creditosr i have reached out to the companies demanding to remove these accounts and i have sent XXXX demand letters im now filing a class action law suit against Frost bank, XXXX, and XXXXXXXX XXXXXXXX XXXXtwas sent a police report which was denied they stated i need a new police report which is not truei only need one which the one i provided as of XXXX companies has been violating my consumer rights and reporting obsolete information i also gave experian a demand letter demanding to remove fraudulent accounts they did not complete a verified investigation nor did they provide me any proof of how the fraudulent accounts verified this now has been referred as a civil lawsuit
|
| 11/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
My name is XXXX XXXX, I had a checking account with Frost Bank and reported unauthorized charges on my account on XX/XX/XXXX via Frost webservice as instructed on website as well as in writing via mail due to me not being able to go to a branch due to illness. I never recieved any feedback regarding the disputes which also caused my checking account to be over drafted as well as accumulate fees and has since been sent to collections and is being reported to my credit report negatively and has caused me issues with opening another account due to XXXX which would have been avoided if my claim was processed correctly and credited in a timely manner ( cardholder agreement states if notice is giving timely of unauthorized use and investigation requires 10 days or more temporary credit will be provided and visa agreement states zero liability. I was also missing credit from unauthorized charges I had reported in XXXX.
Ssn XXXX Address XXXX XXXX XXXX XXXX.
XXXX XXXX Tx XXXX Phone:XXXX
|
| 06/02/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I was scammed by a person i thought was a Frost Bank representative using an actual Frost phone number ( XXXX ) XXXX. I lost {$11000.00} by getting instructed to transfer ( {$6000.00} ) through XXXX ( XXXX Phone # XXXX ) and was instructed to transfer another ( {$5000.00} ) to XXXX XXXX to XXXX XXXX the scammer Acc. # XXXX Route # XXXX. All this happened because i was told by the Frost representative someone was trying to take money out of my account through XXXX an he could reverse it. When i called the XXXX number that he called from listed above it is an actual Frost number. So when he called back i knew or thought it is legit..
Frost bank concluded the investigation and said there was no error. But what about the scam? they have all the info above to be able to track this guy down along with the bank and account number it went to. They are not trying to help me recover the illegal wire fraud transfer Please help i am wiped out and nothing to pay my bills.
|
| 03/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
I stayed at the XXXX XXXX XXXX XXXX XXXX on an extended stay with a charge of {$120.00} per night from XX/XX/XXXX through XX/XX/XXXX.
Over the course of this time, more than {$6000.00} in unauthorized charges were assessed onto my debit card by XXXX XXXX, XXXX XXXX XXXX. Most recently, I used my XXXX XXXX points to stay the last 10 - 12 days. XXXX XXXX, received over {$400.00} per night from my points and I was guaranteed a {$0.00} balance due for these days. However, I learned that after we checked out again without authorization or a balance due of any kind he drained my bank account of all but {$210.00}. Today, my balance is {$0.00}. He charged in total for the entire stay, over {$50000.00}, of which at least {$6000.00} was unauthorized.
I have reported this to my bank and have also copied my bank on my email to XXXX XXXX asking for him to immediately reverse the most recent charge, which happened after my XX/XX/XXXX checkout.
He has not responded.
|
| 04/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Unauthorized transactions were made on my Frost Bank account XX/XX/ totalling {$3800.00} thru XXXX. After XXXX XXXX notified me of suspicious activity in my account with their bank I immediately took actions that day to call Frost and review my account there as well to see if any unauthorized transactions had happened in that bank as well and there were. I called and emailed them that all the transactions made on this day ( XX/XX/ ) were unauthorized. Frost temporarily credited my account. After the claims case the bank decided not to return the fraudulant unauhorized transactions that were made. I would expect that Frost would return my money being that the bank is FDIC ensured. Further Under Regulation E, I would expect them to return my money, being that the charges were unauthorized and I let them know that within hours of the transactions being made. Further, I filed a police report with the XXXX XXXX XXXX XXXX 's REPORT NUMBER : XXXX.
|
| 03/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
XXXX XXXX XXXX XXXX TX charged my checking account with a {$250.00} security deposit then offered me an uninhabitable apartment which someone had taken a sledgehammer to and smashed the dining area window and the balcony floor cracking it to the point that I could see the patio of the apartment below through the huge cracks. The apartment manager told me she would put me on a waiting list then never called and did not return any of my many calls requesting an update on the status of my waiting list position. I have since located other living arrangements and have a move-in date for next Wednesday XX/XX/XXXX. I contacted the apartment manager through their website but have not received a response in regard to my request for a full refund of the security deposit and have requested my bank to refund the money to my account through an EFT dispute. My bank account is overdrawn, and I need the money returned to my account urgently.
|
| 07/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2023 I disputed XXXX separate transactions with my bank ( Frost Bank ). The fraudulent charges were from XXXX and stores based in a different city from where I live. I had lost my card and so I canceled it. I got a letter in the mail last month stating that these XXXX transactions were denied as fraud and so the provisional credit was reversed. On XXXX my bank account was charged back three separate times in the amounts of {$140.00}, {$73.00}, and {$43.00}. I appealed this with my bank again but was denied on XXXX according to the last banker I spoke with today ( XX/XX/2023 ). I never received this information and since I want to appeal it again I have to wait till Monday when the Fraud Department is in the office. I am pretty sure my ex used my card and made these purchases, I don't understand why my fraudulent claims are being denied. I want my money back.
|
| 08/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Frost Bank did a hard pull on my credit without my consent. I inquired about a loan at a branch, gave all my personal information and asked to have my file sent to an underwriter. But I never agreed to have my credit pulled. No disclosures were given to me and no consent was obtained verbally or in writing. I called Frost Bank after a hard credit inquiry appeared on my credit report to have it removed. They were going to speak with the branch banker who had only ever taken one application prior to mine and get back to me. I called three times, spoke to employees in various offices, and a woman promised to get back to me. I told her this was clearly a regulatory violation ( FCRA and Regulation V ), reporting a credit inquiry without having obtained consent or providing disclosures. Please ask Frost Bank to remove this incorrect information from my credit report.
|
| 06/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have been going back and forth with a company name XXXX # XXXX for {$3200.00} start reporting only on XXXX credit report since XX/XX/XXXX I have sent police reports correct driver license and XXXX takes off and put back on every 45 days. This account do not belong to me what else do I need to but sue this company due to I never own this account this has been going on since XXXX. It is truly hurting me from jobs and credit.
I have and account from Frost Bank # XXXX open XX/XX/XXXX overdraft in XXXX paid {$690.00} Full Balance. Only showing on XXXX they are literally reporting a bank account that I had when I 1st open my account on my credit report as a charge off I have also been going back and forth with them also after having 3 account with them that are correct o On my Frost account # XXXX, is continuing show late payment for XXXX
|
| 11/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hi, My name is XXXX XXXX XXXX.
I am writing to complain on XXXX for their lack of response and reporting. I have continued to follow every step on removing false accounts that are reporting and they have yet to comply. They have exceeded the 30 days multiple times and at this point, the issue has not been resolved. They keep reporting accounts that do not belong to me. I have mailed several letters via certified mail, that are dated, that have everything listed in detail, that have everything required and they still are not doing their job in removing their items.
The following are some of the dates of the letters I have mailed out : XXXXXXXX XXXX,2020 XXXXXXXX XXXX2020 XXXX XXXX2020 XXXX XXXX2020 XXXX XXXX2020 XXXX XXXX2020 ALL THESE LETTERS HAVE BEEN SENT VIA CERTIFIED MAIL AND HAVE A STAMP WHEN THEY HAVE RECIVED MY LETTERS.
|
| 11/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I started and signed up with frost Brokerage onXX/XX/XXXX. The fraud started that day. I discovered that XXXX XXXX and his family had taken over my financial identity and accounts and had been abusing my brokerages, bank accounts, taxes, loans, business and personal loans, vehicle loans, real estate loans, business buy out assets, XXXX XXXX XXXX trust funds, mutual funds, REIT s, tax refunds, credits, interest payments, beneficiary money due to me, trust account and personal accounts tax fraud, business trust fraud, company security certificate fraud, brokerage fraud, IPO rewards style fraud that the company ran the profits through my tax reporting every year illegally, etc.....
It has been extremely dangerous and I am scared for my kids and my life here. Please help us. My cell phone is ( XXXX ) XXXX
|
| 05/11/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I found in my email a message from website : XXXX paid a mere {$4.00}, {$2.00} in International card handling fee, and another $ XXXX for a product I have never received. I attempted to contact the company and reached a call center. The agent did not apologize for telling me the he was sorry I have not received my prodcuts, but " ... you will have to contact the USPS becasue that is just shipping money ... '' Yet, he REFUSED to provide me with any tracking information and refused to refund the money, which is not much. But I believe these are shady business practices. I have emails but can not get them attached ... The sum of {$7.00} is broken into the following in my FROST BANK account - {$4.00}. XXXX, {$1.00} XXXX card Fee XXXX/XXXX/15, {$1.00} XXXX XXXX XXXX several days later, {$.00} XXXX/XXXX/15
|
| 06/27/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Older American |
|
I approached Frost Bank ( XXXX XXXX ) in XX/XX/XXXX for a personal, secured loan depositing {$1000.00} as required and received {$1000.00} as the loan. I paid off the {$1000.00} loan in ten months and requested my {$1000.00} and was told that I was not entitled to the {$1000.00} deposit I had placed to secure the loan since I had already received the loan of XXXX
I did return in XX/XX/XXXX and followed the same procedure as in XX/XX/XXXX ( including paying off the loan in about 9 months at which time I requested if I would receive my {$1000.00} that I had deposited to secure this second loan ). I did receive the {$1000.00} as I had been told for this second loan.
While I take medication that can make me occasionally foggy these are the facts as I remember and based on documentation that I have.
|
| 10/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I have gotten a check from frost bank in Texas and yes its real but I can find no bank close to me that do third party check far as me signing it over in my mom name or some one I know I dont care about the percentage of me being charged I just need my money before its to late and I cant cash my check I lost my ID, birth certificate, and social sercurity card now I dont know what to do until XXXX thats when my ID comes please help look around and see if its some where I can cash my check all I ask please I bag y'all please I went to almost every credit bank and still cant get it done its not right that I have a check and cant cash it when im way in XXXX XXXX , va and the frost bank way in Texas it should be a way this can be fixed some way and some how
|
| 12/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I closed my Frost Bank Checking Account on XX/XX/2021. I also, Closed my Savings account on the same day. I withdrew all the monies out and left the accounts at a XXXX XXXX XXXX XXXX. Frost Bank Closed the Savings account by the next day XX/XX/2021. That's when they started doing what " XXXX XXXX Bank '' was doing illegally ... That led to the Federal Reserve and Several Lawsuits... Including Congresswoman XXXX XXXX have been charging " XXXX XXXX '' with ... Adding a bunch of " Fees '' and taking advantage of people ... You can see by the uploads I'm attaching ... They want {$1100.00} in Debts/Fees as a Charge -Off ... That will lead to a " Early Warning Services '' report against me... I believe " Frost Bank '' is involved in " Fake '' Practices...
|
| 12/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
On XXXX/XXXX/17 I went to a frost ATM and tried to withdraw USD XXXX using a XXXX XXXX XXXX card. The ATM cancelled my transaction but I was debited the USD XXXX plus commission. I was never given the money and my XXXX bank started the investigation on that day. I was denied said investigation and my XXXX bank states that in fact I received the money which is not true.
I have requested several times from Frost Bank to provide me with a copy of the recorded cancelled transaction made on that day from that ATM to which I have been told that there is nothing they can do and no copies can be given to me.
I need Frost bank to provide me with a copy of said transaction so I can prove to my XXXX bank that in fact I did not withdraw said amount of money.
|
| 06/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I live in XXXX XXXX Texas in a rural area. The mail from our mailboxes is frequently stolen. This past week I received mail about multiple bank/financial accounts being opened or attempted to be opened in my name. Yesterday I was contacted by XXXX with XXXX XXXX in UT, and he said he'd spent XXXX minutes on the phone with a guy that he determined was not me, and the guy was attempting to open an account. XXXX was able to trace the guy and identify him as : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX or XXXX This morning I filed a police report with the XXXX XXXX County Sherrif 's department.
Filled with Deputy XXXX XXXX ( XXXX ) XXXX The banks I received mail notices from are XXXX, XXXX XXXX, XXXX XXXX, XXXX Banks, XXXX, and XXXX XXXX XXXX XXXX.
|
| 03/04/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
OnXX/XX/2018 I filled out application online with Frost Bank I was approved and added money to the account. The next day I received email that I was not approved for the account. How can they say I was approved and let me deposit money in it then close it? I also transferred {$21000.00} but I'm assuming the account was already closed so I don't know where that money is there customer service has not giving me any information how to get my money back other then you should receive a cashier check I don't want a check I want it back the same way they received it. I received the debit card the other day so I don't understand how they can steel my money.
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Today, I got an account statement in the Mail from Frost Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I was Frightened.
I never signed up with the bank or opened an account under my name.
So, I then preceded to call the Frost bank and XXXX XXXX XXXX XXXX XXXX XXXX XXXX answered the phone.
I began to tell her Im not a client of the bank and someone has forged my name and opened an account.
I ask her to close it. Yet, she angrly refused to cooperate and close a fraud account under my name.
She said, no, I wouldnt.
Im very concerned about the ethics of her and the bank.
Can you please get my fraud accountant closed at Frost Bank?
|
| 07/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
FROST BANK IS HARASSING ME AT MY EMPLOYER AND THIS IS A VIOLATION OF THE FDCPA I have been disputing this account by the name of FROST BANK since XX/XX/XXXX. It was opened XX/XX/XXXX, with the account number, XXXX with a {$770.00} balance. I've unsuccessfully challenged this account until now, and throughout this time of disputing I've gotten many calls harassing me. I believe the agencies aren't doing their job as I get the same typical response of correspondence. Under the FCRA, I am requesting exact proof of this negative information and help to stop FROST BANK FROM HARASSING ME - This negative information must be removed or corrected!
|
| 03/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
I filed an EFT Dispute on XXXXXXXX XXXX, XXXX, TX requesting a full refund of a federally protected Administrative Fee of {$150.00} the apartment manager charged to my account, after denying my application. Federal consumer financial protection laws prohibit apartment complex owners and managers from keeping administrative fees after denying an application to lease. Frost granted a provisional credit, then reversed it taking the money out of my account. I am now overdrawn and have sent an EFT dispute demanding that they immediately return the funds to my account. I further reported that I would file this dispute with CFPB.
|
| 01/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On Monday XXXX XXXX I went into the Frost Bank in XXXX Texas located on XXXX XXXX as instructed by their ( Frost Bank ) online department to get a replacement debit card. Once I explained why I needed a replacement card, the bank vice president of the branch started to Intergrated me as to why I need to have more than one debit card. I complained to the branch manager as to how rudely I was being treated by the vice president of the branch ; two hours later the branch manager called me back and stated she was closing all my accounts with the bank because I made a complaint against Frost bank.
|
| 03/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I was contacted via phone by Frost Bank on XX/XX/2023. The agent stated she was calling me to let me know that someone opened XXXX online checking accounts using my information on XX/XX/2023. I verified that I had not opened those accounts and she responded that she would close them out and that I should file a report with FTC.GOV to report this issue.
I have not lost any personal information to my knowledge such as a wallet or ID, credit or debit cards.
Nothing suspicious has happened under my bank account or any of my credit cards that I am aware of.
|
| 01/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I filed ch XXXX bankruptcy. After filing bankruptcy, my account became negative and closed. As the delinquency happened during the automatic stay and was fully dischaged, nothing was allowed to be reported. A bankruptcy automatic stay disallows collection efforts of any kind and credit reporting was part of that. Frost illegally put out information that my account was opened and charged off same month in violation of the automatic stay.
When I disputed this information showing up on my credit report, they reported it to XXXX as 14 separate chargeoffs.
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
Fraudster impersonating as XXXX XXXX support used our XXXX to download XXXX and XXXX and made us withdrawal transactions in order to reverse some charges we did not authorize using our debit cards linked to XXXX XXXX XXXX XXXX. The XXXX transaction receipt we acquired is as follows : FROST BANK XXXX XXXX Reference Id : XXXX Withdrawal amount : {$3900.00} on XX/XX/2023 @ XXXX XXXX XXXXXXXX Recipient : XXXX Card holder ending in XXXX, expiration XXXX Filed Police Report Number : XXXX XXXX Police Department XXXX XXXX XXXX, XXXX, NC XXXX
|
| 10/09/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
Servicemember |
|
I talked with personal loan rep at Frost Bank and completed application by phone. I have excellent credit and they called back claiming they were unable to open my XXXX XXXX file. I contacted XXXX XXXX and they claimed there was nothing wrong with my account and no freeze was placed on. I called Frost Bank back and they have not provide reason for denying my loan request. I requested to speak manger but have not heard back from them and they have not given a reason for denial other then claiming they was unable to open XXXX XXXX.
|
| 07/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
A bank account was opened by Frost Bank that was not authorized by me. I received a debit card in XXXX and bank statement on XXXX with a total of XXXX. A second bank statement issued on XXXX shows activity that I did not do or initiate. There are XXXX electronic deposits through XXXX for account verification of XXXX and XXXX on XXXX. There is a electronic deposit transfer of XXXX for XXXX. I never authorized opening this account and plan to contact the bank to investigate how it was opened and to cancel the account.
|
| 10/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Frost Bank is reporting 2 charged off bank account balances on my credit report as if they were loans and they have reported each account as Unpaid for over 35 months, which is significantly effecting my credit score. Additionally, both of these accounts were BUSINESS accounts, which should not be reported on my personal credit report, period. Further, both of these balances were paid off in full upon closure of both accounts. This has affected my ability to close on our new home and I need this removed IMMEDIATELY!
|
| 06/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
A transfer was done from my account through XXXX.my bank is frost bank. They act like they do not want to refund me money. they closed my account opened another one then called me later to tell me that it has to be closed too. They suspect tried to do another transaction which made them lock the account. So now i have to hurry and change my deposit from my employer before they try something again. I want frost bank to refund me my money as they never sent any notification that my bank was doing transaction.
|
| 03/10/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
Servicemember |
|
I had a builders construction account set-up for myself and XXXX. We deposited {$170000.00} into it, and XXXX deposited another {$170000.00} into it in as loaned funds in our behalf. Frost Bank set-up the account as a construction debts account in our behalf with the builder. The builder began to misappropriate funds and mismanage the account. The Bank fired the builder, and now we want to know if the account was insured by the bank for theft and fraud, and if so, buy whom or what federal agency.
|
| 03/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I had frost checking account before, but I went back to XXXX few months ago and when i got back i found out i am unable to login to my frost online banking and i went into branch and found out my account has been compromised by another person and that person tried to mobile deposit a check into my account, but that check didn't went through and frost bank decided ended business relationship with me when i wasn't the one who did that and now i can't open a new checking account with frost bank
|
| 07/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received a Welcome email from Frost Bank regarding opening a new account on XX/XX/2023, at XXXX XXXX I then received two more emails stating that the security questions had been changed around XXXX XXXX on XX/XX/2023. I walked into a location bank branch and reported that an account was open in my maiden name as I changed my name at the beginning of the year. I provided the rep with my new ID and advised her that I didn't authorize the opening of an account with this financial intuition.
|
| 03/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Roughly around the first of XXXX I had a payroll deposit of around {$5000.00} come to Frost bank and they instantly froze my account even after I informed them of the amounts that would be going to this account when I open it. Since then I have tried to deal with them 4 times and the account is still frozen and I cant even get my money out that I put in it. It had been more than 10 business days with no response or resolution. I was told I have to wait until they decide to contact me.
|
| 08/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
A fraudulent account was opened in my name I've never had any business with frost Bank. Once I received a letter saying an account had been opened I called and reported it as fraud. Now I've received a copy of a fraudulent check that someone cashed on the fraudulent account for XXXX and it had been sent to frost banks loan recovery department. I've spoken with the bank and there recovery department and explained this account was never mine and I've never had business with them.
|
| 09/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2023 Frost Bank received direct deposit from XXXX holders for my employer XXXX payroll handled by XXXX.
I have called and went to the office in XXXX, with no assistance in receiving my paycheck direct deposit of {$410.00}. I had the same problem with my part time job XXXX. It took me three months before. I received my first paycheck. I have notified my employer and they have put a trace on the deposit. Frost states they honor all transactions, but they don't.
|
| 02/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Made purchase at XXXX
Parts never arrived, XXXX claims parts left on doorstep around middle XX/XX/XXXX.
XXXX has horrible customer service, problem resolution ... So I filed fraud claim with bank.. Bank cancelled my card and gave me another card to follow the fraud procedure.
However, my bank has sided with XXXX and I still have not recieved the merchandise. This claim is against my bank for failing to support me in a bad fraudulent deceptive practices with XXXX..
|
| 02/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Once again Frost Bank has overdrawn my account, 3rd month in a row! You hae done nothing to assist me and you allow them to continue stealing from a XXXX person! My account is XXXX, 2 checks {$230.00} + {$140.00} we're sent to the same credit company on the same day XX/XX/2018.
I did not authorize and once again XXXX Mgr is involved, this is delibrate! Againist the Law. I want my money back immediately cause I won't sop here I assure you and XXXX!
|
| 03/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
A CHECKING ACCOUNT WAS OPENED AT FROST BANK AS A RESULT OF FRAUD ; IT WAS NOT I THAT OPENED THE ACCOUNT NOR AUTHORIZED IT. I FOUND OUT ABOUT THIS MATTER AFTER RECEIVING A LETTER IN THE MAIL FROM FROST BANK IN REGARDS TO ADDING OVERDRAFT PROTECTION TO THE FRAUD ACCOUNT. WHEN I CONTACTED FROST BANK, THEY DID NOT WANT TO PROVIDE ANY INFORMATION, BUT ADVISED THE ACCOUNT WOULD BE CLOSED, AND THEY WOULD PASS ALONG MY COMPLAINT TO THEIR FRAUD DEPARTMENT.
|
| 03/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited a {$1000.00} check into a business bank account with Frost bank on XX/XX/2023 and they locked me out of my account because they think the check is fraud. The check came from my job. It is not fraud I have proof. It is now XX/XX/2023 and I am facing eviction because of this. The bank is telling me they are going to give me a call back and never do. I am worried and concerned. I dont think they are planning on giving my money back.
|
| 12/07/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
Older American |
|
I received a Debit Card from Frost Bank on XX/XX/2018 which I did not request. I contacted Frost Bank and they said an account had been opened on XXXX XX/XX/2018. No funds were deposited. I received a separate letter the same day regarding my request not to authorize and pay overdrafts. Regardless, I do not want/need a bank account or card from Frost Bank. A scan of both letters are attached ( XXXX XXXX - Frost Bank Card.pdf ).
|
| 12/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
XX/XX/ I received an email from Frost bank saying account was registered. And debit card is on its way. After an hour I received a call from Frost bank asking did I open an account with them and I said no. They asked me to complain in this website regarding this issue. And also they said they closing the account.
But I think my email is comprised. I been getting activation links from different companies. More than 15.
|
| 06/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My account was fraudulently accessed and XXXX XXXX XXXX XXXX for {$1000.00} dollars each occured. I have tried to handle this with Frost bank however they have inaccurately deemed that the transactions were purposely made. I have called repeatedly to no avail and they have not provided any evidence to prove their case. They give vague details and I'm left with little to no information and {$2000.00} missing
|
| 03/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Things aren't adding up here when I use this company. There was a {$80.00} fee at a gas station that was not made by me. The company would not reverse the charge. They now took away the ability for me to even change my password online. They also are charging excessive exorbitant fees. I really think you need to take a look into this. At this point I am choosing another bank. It's getting pretty weird.
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2023, I received a phone call from a XXXX XXXX of Frost Bank. Apparently, someone opened a bank account online in my name, using my personal information and details. After speaking with Frost Bank, it was confirmed this was a fraudulent transaction and I did not open an account with them. Frost Bank immediately closed the account, and advised that reach out and report the fraud events.
|
| 09/22/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
I have contacted the original creditor and also the collection company that it was sold to. I have asked for verification of debt but no one has sent any correspondence. I have disputed the information many times but they refuse to acknowledge the dispute. I continue to place fraud alerts onto my credit but for some reason the information is still being released and over looked.
|
| 08/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have tried to dispute 3 accounts on my credit report for fraudulent activity and my dispute has been denied even though I have submitted a police report to the during the dispute stating that my credit cards were stolen and charged before I could cancel them. It is for XXXX XXXX and frost bank. The third one was for a loan taken out in my name that was also fraudulent.
|
| 10/21/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Provided doc. With wrong information, savings account only earned pennies ... since XXXXdid ask for compliance, research, manager, investigation, I was told to close account before I was declined a solution and I relocated, I was defamated discriminated retaliated ilegally persecuted Frost bank, XXXX XXXX, TX XXXX a XXXX with two checkings? ; and 1 savings?
|
| 09/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I didnt no apply for frost bank account and i have the dispute open with XXXX and at first they denied it and im sending them documents to them to get it blocked/removed off my file... and i would like a copy of my XXXX report .... the dispute in question is frost bank xxxxxxxXXXX balance XXXX ... this account was open without my consent this is fraud
|
| 08/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have a loan with Frost Bank, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, Frost Bank, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX with no successful resolution. There was definitely an error on their part.
|
| 07/05/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
My account balance was discharged in a Chapter XXXX Case # XXXX file d XX/XX/XXXX and converted to a Chapter XXXX XXXX filed XX/XX/XXXX . To date the financial institution has continued to report my account negative to XXXX XXXX . I was granted relief from this debt and I want the account removed from XXXX XXXX immediately.
|
| 05/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2023 and account was opened online in my name at Frost bank. I received a call on XX/XX/2023 from XXXX XXXX who works a Frost Bank notifying me that an account was opened in my name. I let her know that I did not open the account and I have never opened an account at Frost Bank. She immediately closed the account and reported it as fraud.
|
| 06/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money was transferred through XXXX XXXX, to my sister of the amount of {$1200.00} on XX/XX/XXXX of XXXX, but accidentally sent to an email no longer active under my sister 's name, so frost gave me a id pay number but the numbers weren't accessible on her end with her bank, so the amount was never received on either end
|
| 06/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Frost bank called me today... I talked to a lady name XXXX she said someone opened up an account with my name online... I told her it was not me she said she kind of figured that..She told me she will close the account..And she gave me this website to file a compliant..She didn't give me the date or the amount
|
| 03/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I was mailed a debit card from Frost Bank. I never opened an account with them. I called FROST Bank and they told me someone opened a checking account with my date of birth and social without my knowledge. the account was declined, I was told to contact you and all credit bureaus and to report identity theft.
|
| 10/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
My Frost bank accounts have been hijacked by one of their representatives XXXX XXXX XXXX who instead of calling or emailing me has frozen my accounts and called my ex-girlfriend. I have no access to financials well over {$500.00} and have not authorized any action on the part of Ms. XXXX or Frost Bank.
|
| 11/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
Someone opened a bank account in my name through Frost Bank. I received a letter in the mail stating I have a bank account with a balance of XXXX the money was deposited through XXXX XXXX.
I didnt open this account.
I called frost let them know they have frost the account and filed a fraud claim.
|
| 05/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2023 at XXXX I received an email stating that my new account at Frost Bank was open. I did not and have never opened an account at Frost Bank. This is the second time it has been open. There was another account opened online at Frost bank on XX/XX/2023. They have been closed and reported.
|
| 05/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
They opened a bank account in my name in FROST BANK with a cashier check from my XXXX XXXX XXXXXXXX XXXX XXXX.
I went to FROST BANK to do the report ( XX/XX/2022 ), I call XXXX XXXX, XXXXXXXX XXXX to report the cashier check from them ( XX/XX/2022 ) and I did the Police Report ( XX/XX/2022 )
|
| 07/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received an email 10 days ago that a debit account was opened with my name spelled as XXXX and with a bank from my hometown Frost bank. Email received on XXXX, XX/XX/XXXX, XXXX I have called the bank and the account was closed I do not know what other information was stolen from me.
|
| 04/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Approximately {$1200.00} of overdraft fees were incurred at XXXX of my last banking institutions. They claimed in a debt collection letter that they can make it problematic for me to open additional accounts at other institutions. This seems unlawful. XXXX is Frost Bank in Texas BTW.
|
| 01/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
THE FROST BANK ACCOUNT IS NOT MINE. I HAVE ATTEMPTED, SEVERAL TIMES, TO HAVE IT DELETED, FROM MY CREDIT REPORTS. I DO NOT KNOW WHO THE ACCOUNT BELONGS TO, OR IF THIS IS IDENTITY THEFT. I JUST KNOW THAT THE ACCOUNT IS NOT MINE. PLEASE, STOP REPORTING THE FROST BANK ACCOUNT, AS MINE.
|
| 11/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
XX/XX/2022 XXXX ;. Frost Bank account ending... XXXX Frost 's banking records indicate that an account was opened in my name on XX/XX/2022.
I have received several emails and letters regarding fraudulent activity. From Social security, to XXXX accounts to checking accounts.
|
| 09/12/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Frost Bank continues to incorrectly list a deposit account that is overdrawn on my personal credit report XXXX file attached ). They also list the account as an loan with monthly payments. This seems to be a dirty trick to try to get me to pay a debt I have already disputed.
|
| 09/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received an email XX/XX/XXXX at XXXX XXXX saying my new Frost Bank account has been approved.
I Bank with XXXX XXXX, and have since XXXX.
I've contacted the bank this morning and closed the account.
I was instructed by the bank to file a report with the FTC.
|
| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently tried to purchase my firs-time home buyer and I came across my credit report and I realized that I have damages on my credit report. According to the 15 U.S.C 1681 there should not be any damages on my credit report it is a defamation to my character.
|
| 10/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Interest rates accrued, all wrong with high balance on checking, I had a checking accrued account, also high balance on Money Market and CD ... opened in XXXX and closed in XXXX Ignored .. defamated discriminated retaliated ilegally persecuted
|
| 07/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received an email stating the I opened a Frost bank account as of XXXX using my married name of XXXX. I have been legally divorced from my ex husband since XXXX of XXXX and I have NEVER used that name to open anything since before XXXX.
|
| 06/15/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
Frost Bank contacted me about an account that was being opened with my information, they were checking with me because it seemed fraudulent they had 3 accounts trying to be opened in my name and to report it to the FTC.
|
| 09/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have contacted this company several times, by phone calls, and the last attempt was a certified letter and police report where it shows this was identity theft, I have not heard from them, Don't know what else to do.
|
| 12/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
Frost Bank called to confirm if an online account had been opened in my name.
I said no and they are to close the account.
They suggested I report to FTC.
|
| 06/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Frost Bank opened a fraudulent checking account. I contacted them and was told account has been frozen or closed. They have charged me a monthly fee anyway.
|
| 09/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I believe I've been a victim of identity test. Someone stole my identity and a lot of accounts can I use my identity as a if it with me.
|
| 03/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received a frost bank debit card and apparently someone had opened an account in that name with that financial institution
|
| 03/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I was charged for a hotel room that was cancelled in the proper protocol procedure. XX/XX/2020.
Thank you XXXX XXXX XXXX
|
| 06/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I deposited my in-laws tax return at the begining of XX/XX/2021 its now XXXX and they still have my account on hold
|
| 08/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I opened my email this morning XXXX an seen there was a account opened from Frost Bank which I don't open.
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
Account was opened under my name at Frost Bank. I have contacted the bank and they have closed my account.
|
| 09/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Frost Bank has reported late payments on all three credit bureau 's when payments were made on time.
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Somebody has my information including my SS # and they opened a Frost Bank account in my name
|
| 10/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Do not recognize this account and it is damagaing my reports
|
| 03/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
someone opened an account in my name.
|
| 01/23/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 11/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 10/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 09/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Phone |
|
|
|
| 08/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
|
| 07/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 07/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 06/08/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Phone |
Older American |
|
|
| 05/16/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 04/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
|
| 04/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 04/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 04/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 02/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
|
| 02/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
Servicemember |
|
|
| 01/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Phone |
Older American |
|
|
| 12/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 12/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 12/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 11/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 09/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 09/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
|
| 08/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 08/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 07/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem accessing account
|
|
Postal mail |
|
|
|
| 06/23/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 06/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 04/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 04/18/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 04/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Referral |
|
|
|
| 02/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 02/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
Older American |
|
|
| 02/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 01/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 01/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 09/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 09/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 09/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Phone |
|
|
|
| 08/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 08/23/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/02/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
Older American |
|
|
| 07/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 07/05/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/08/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 05/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/05/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/11/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 03/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 02/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 12/18/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 10/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 09/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/26/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 08/13/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 07/22/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
Servicemember |
|
|
| 06/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 06/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Phone |
Older American, Servicemember |
|
|
| 04/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 04/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 03/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 02/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 02/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 12/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 12/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 12/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 08/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 08/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 08/04/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 06/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Referral |
|
|
|
| 06/12/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 05/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Servicemember |
|
|
| 04/04/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Postal mail |
|
|
|
| 01/30/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/13/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 08/31/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/14/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 06/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 06/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 05/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/30/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
|
| 03/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 02/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Fax |
|
|
|
| 02/22/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 01/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 11/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/17/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/26/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 09/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 08/16/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 08/01/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 07/22/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 06/23/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/31/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 05/18/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/16/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 03/06/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 01/25/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 08/24/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 08/24/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Postal mail |
|
|
|
| 08/19/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 07/08/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 06/21/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 05/04/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 03/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 02/24/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 01/25/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Phone |
Servicemember |
|
|
| 12/03/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/17/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Taking/threatening an illegal action
- Attempted to/Collected exempt funds
|
|
Referral |
|
|
|
| 11/02/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/07/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
Servicemember |
|
|
| 04/16/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/03/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Fax |
|
|
|
| 10/22/2014 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 10/06/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 09/17/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 08/28/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 08/13/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 08/07/2014 |
Yes |
- Money transfers
- International money transfer
|
|
|
Referral |
|
|
|
| 08/06/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Servicemember |
|
|
| 02/19/2014 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 02/19/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 01/20/2014 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
|
| 01/17/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 12/11/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 11/05/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 09/26/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 09/20/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 09/07/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 08/28/2013 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 07/08/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
Older American |
|
|
| 04/09/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
Older American |
|
|
| 03/28/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 03/26/2013 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/12/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 02/27/2013 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/15/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 11/08/2012 |
No |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Fax |
|
|
|
| 09/14/2012 |
Yes |
|
|
|
Web |
Older American |
|
|