Critical Resolution Mediation LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/19/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • VA
  • 223XX
Web
On Friday morning, XX/XX/XXXX, a representative from Critical Resolution Mediation ( CRM ) left an explicit voice message for my tenant stating that CRM needed to contact me re : allegations in their fraud division. The message went on to cite the last 4 digits of my SSN and further stated that my SSN has been compromised within our office ( whatever that means ). The message ended with you have been officially notified. When my tenant called CRM, the representative was extremely rude according to her husband who subsequently called me around XXXX XXXX. As I had no idea what this was about, I called the number provided by my tenant and the person who answered refused to identify their name or company so I hung up. The same person called me back 5 minutes later and addressed me by name ( they had my phone number all along ) and proceeded to threaten me with legal action that afternoon that would result in legal fees, law officers rousting me at my home, suspended driver license, etc. The word fraud was mentioned numerous times. At that point I demanded documentation and the representative said they would provide it via email in an hour. CRM sent an email and attached a generic letter that cited the debt amount from early XX/XX/XXXX owed to an electronics store. After I called the representative back, she demanded that I wire the indebted amount plus an additional {$1000.00} for miscellaneous fees immediately or legal action would proceed that afternoon. After she provided their bank, address, routing and account numbers, I said Id contact my bank and get back to her in an hour. At that point, I XXXX CRMs company name and saw a multitude of complaints, violations and law suits. Also, The XXXX BBB website states that CRM had threatened folks for debts that didnt exist or had never been in arrears ( XXXX balance ). Later that afternoon, The representative left additional threatening voice messages on my phone. I just want it noted that leaving a vicious voice message for my tenants was an egregious abuse since CRM had contacted me previously at my current cell number. This was strictly for harassment and intimidation purposes. Also, CRM must have performed some sort of trace to get their number. I also want to note that CRM has NEVER sent me ANY correspondence or documentation and has only contacted me via phone to make threatening phone calls regarding a non-existing debt. The following items appear on a prominent XXXX law firms website regarding CRM specifically - Consumers filed five complaints communication tactics. That included : four complaints threatened to take legal action ; one complaint called after sent written cease of comm. ( CRM threatened me with immediate legal action that afternoon ) Consumers filed three complaints about their disclosure of verification of a debt. That included : two complaints that consumers were not given enough info to verify debt ; one complaint not disclosed as an attempt to collect. ( CRM has never provided ANY documentation despite my having requested it in XX/XX/XXXX and providing my address ; I have never received ANY dunning letters or other mail from CRM ) Consumers filed three complaints taking/threatening an illegal action. That included : two complaints threatened arrest/jail if do not pay ; one complaint threatened to sue on too old debt. ( CRM stated that legal action was about to proceed to prosecute my fraud and that I would be subject to law officers knocking on my door and suspension of my drivers license ) Consumers filed two complaints that Critical Resolution Mediation LLC made improper contact or improperly shared their info. That included two complaints that they contacted a consumer after being asked not to. ( CRM left an explicit message on my tenants phone, citing my SSN and using words such as allegation, fraud, legal action, etc. ) Consumers filed one complaint about cont 'd attempts collect debt not owed. That included one complaint that debt is not client 's. ( I went to the electronics store today, and the manger informed me that they showed no account information for my name and phone number. Also, the only notation on my credit report as pulled 3 weeks ago re : this electronics store was a XXXX-balance entry for an installment account in XX/XX/XXXX - XX/XX/XXXX ) Consumers filed one complaint false statements or representation. That included one complaint impersonated an attorney or official.
11/19/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • VA
  • 223XX
Web
On XXXX morning, XXXX XXXX, a representative from Critical Resolution Mediation ( CRM ) left an explicit voice message for my tenant stating that CRM needed to contact me re : allegations in their fraud division. The message went on to cite the last 4 digits of my SSN and further stated that my SSN has been compromised within our office ( whatever that means ). The message ended with you have been officially notified. When my tenant called CRM, the representative was extremely rude according to her husband who subsequently called me around XXXX XXXX. As I had no idea what this was about, I called the number provided by my tenant and the person who answered refused to identify their name or company so I hung up. The same person called me back 5 minutes later and addressed me by name ( they had my phone number all along ) and proceeded to threaten me with legal action that afternoon that would result in legal fees, law officers rousting me at my home, suspended driver license, etc. The word fraud was mentioned numerous times. At that point I demanded documentation and the representative said they would provide it via email in an hour. CRM sent an email and attached a generic letter that cited the debt amount from early XXXX owed to an electronics store. After I called the representative back, she demanded that I wire the indebted amount plus an additional {$1000.00} for miscellaneous fees immediately or legal action would proceed that afternoon. After she provided their bank, address, routing and account numbers, I said Id contact my bank and get back to her in an hour. At that point, I Googled CRMs company name and saw a multitude of complaints, violations and law suits. Also, The XXXX BBB website states that CRM had threatened folks for debts that didnt exist or had never been in arrears ( zero balance ). Later that afternoon, The representative left additional threatening voice messages on my phone. I just want it noted that leaving a vicious voice message for my tenants was an egregious abuse since CRM had contacted me previously at my current cell number. This was strictly for harassment and intimidation purposes. Also, CRM must have performed some sort of trace to get their number. I also want to note that CRM has NEVER sent me ANY correspondence or documentation and has only contacted me via phone to make threatening phone calls regarding a non-existing debt. The following items appear on a prominent XXXX law firms website regarding CRM specifically - Consumers filed five complaints communication tactics. That included : four complaints threatened to take legal action ; one complaint called after sent written cease of comm. ( CRM threatened me with immediate legal action that afternoon ) Consumers filed three complaints about their disclosure of verification of a debt. That included : two complaints that consumers were not given enough info to verify debt ; one complaint not disclosed as an attempt to collect. ( CRM has never provided ANY documentation despite my having requested it in XXXX and providing my address ; I have never received ANY dunning letters or other mail from CRM ) Consumers filed three complaints taking/threatening an illegal action. That included : two complaints threatened arrest/jail if do not pay ; one complaint threatened to sue on too old debt. ( CRM stated that legal action was about to proceed to prosecute my fraud and that I would be subject to law officers knocking on my door and suspension of my drivers license ) Consumers filed two complaints that Critical Resolution Mediation LLC made improper contact or improperly shared their info. That included two complaints that they contacted a consumer after being asked not to. ( CRM left an explicit message on my tenants phone, citing my SSN and using words such as allegation, fraud, legal action, etc. ) Consumers filed one complaint about cont 'd attempts collect debt not owed. That included one complaint that debt is not client 's. ( I went to the electronics store today, and the manger informed me that they showed no account information for my name and phone number. Also, the only notation on my credit report as pulled 3 weeks ago re : this electronics store was a zero-balance entry for an installment account in XXXX - XXXX ) Consumers filed one complaint false statements or representation. That included one complaint impersonated an attorney or official.
03/01/2017 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • LA
  • 713XX
Web
XXXX, with Critical Resolution Mediation, called me from XXXX XXXX on XXXX/XXXX/2017 around XXXX. She stated that her office had received an unpaid check on a payday loan taken out online at XXXX company which is a non-licensed tribal loan company ( which I now know only because now I have done some digging ). I was told that there was charges pending in her office for malicious intent, wire fraud and theft by electronic funds transfer. I am a single mother, on unemployment, clawing my way through college and already under an undue amount of XXXX. She told me that if I did not pay the {$1400.00} immediately that charges would be filed in my parish ( Louisiana ). I do not know what, if anything, I can do about this, but she never disclosed the call being recorder, that she was a debt collector and went as far as to imply she was an extension of law enforcement that mediates before formal charges are filed? No if possible I would like to know how to sue this malicious company and file charges of my own. If I can file on both XXXX and Critical Resolution Mediation that would be even better after all of the information that I have uncovered today. These are predatory bullies who need to be stopped! They have no regard for the LAW let alone respect! I am livid, I have a XXXX. This was more than I needed. XXXX. False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The false representation or implication that the debt collector is vouched for, bonded by, or affiliated with the United States or any State, including the use of any badge, uniform, or facsimile thereof. ( 2 ) The false representation of -- ( A ) the character, amount, or legal status of any debt ; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. ( 3 ) The false representation or implication that any individual is an attorney or that any communication is from an attorney. ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 5 ) The threat to take any action that can not legally be taken or that is not intended to be taken. ( 6 ) The false representation or implication that a sale, referral, or other transfer of any interest in a debt shall cause the consumer to -- ( A ) lose any claim or defense to payment of the debt ; or ( B ) become subject to any practice prohibited by this subchapter. ( 7 ) The false representation or implication that the consumer committed any crime or other conduct in order to disgrace the consumer. ( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. ( 9 ) The use or distribution of any written communication which simulates or is falsely represented to be a document authorized, issued, or approved by any court, official, or agency of the United States or any State, or which creates a false impression as to its source, authorization, or approval. ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communicati
06/11/2018 No
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • IN
  • 46368
Web
Refer to closed complaint XXXX. Critical Resolution Mediation agreed to refund the customer the {$300.00} they collected, without requirement to admit any wrongdoing. Customer contacted our company to advise that he is yet to receive the {$300.00} and asked that we intervene once again. Consequently, we are opening a new complaint and not only do we expect that the {$300.00} owed to the customer is remitted, we are reinstating all late fees and service charges that were previously conditionally waived for Critical Resolution Mediation as well as all unbilled late fees and service charges that are owed. We have decided to cap these fees at {$300.00} for simplicity 's sake. Critical Resolution Mediation will immediately remit to XXXX XXXX to his address on file or to our office payable to him in the amount of {$300.00}. Critical Resolution Mediation will immediately remit to XXXX XXXX XXXX to our address a separate payment of {$300.00} for aforementioned fees. This time around, we won't be waiving any fees. We also will not wait very long before we open complaints with the Attorney General of your state, XXXX XXXX ' state, and our state against Critical Resolution Mediation. Additionally, an FTC complaint will be filed. We will also assist XXXX XXXX in filing an individual lawsuit against Critical Resolution Mediation. We will also form a lawsuit, and we will further be the Lead Plaintiff ( or designate XXXX XXXX to be ) for a CLASS ACTION LAWSUIT. This is the phase that only you see what we've typed. Any future actions will become public domain within the confines of the laws of all of our respective states as well as federal law. TOTAL TO BE REMITTED : {$600.00} XXXX XXXX ' PORTION : {$300.00} XXXX XXXX XXXX ' PORTION : {$300.00} ALL CAN BE REMITTED TO THE CORRECT PAYEE TO : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN XXXX Preferably, {$300.00} should be mailed to XXXX XXXX directly. FOR COMPLIANCE CONFIRMATION, YOU ARE TO EMAIL US THE CHECK NUMBER, AMOUNT, AND DATE OF MAILING ( AND LOCATION MAILED TO ) FOR BOTH CHECKS. IF ALL AMOUNTS ... ALL ... AMOUNTS ... ARE NOT REMITTED AND RECEIVED BY XX/XX/XXXX, WE WILL ALL MOVE FORWARD WITH LEGAL ACTION AS OUTLINED ABOVE! Again, the {$300.00} in fees is not negotiable. You caused expenses to our company needlessly at the onset and throughout. We gave you the chance to resolve it responsibly. You are now subject to OUR terms. Be advised, we have already gathered numerous names and addresses of victims of Critical Resolution Mediation and have documented their experiences in preparation for anticipated actions to take place. We WILL see this through to completion if you do not do as agreed and instructed. We CAN get you shut down relatively quickly. I am not the guy to challenge, this is not the company to challenge, and XXXX XXXX shall not be victimized any longer or he too shall receive substantial compensation from you! There is nothing to discuss. Resolve and confirm. XX/XX/XXXX is FIRM. XX/XX/XXXX is action day.
11/20/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CT
  • 068XX
Web
On XX/XX/XXXX I was contacted via phone by a person named " XXXX XXXX '' who claimed to be an attorney with Critical Resolution Media ( CRS ) based out of XXXX, GA working on behalf on XXXX XXXX XXXX. This gentleman informed me that I " owe '' a debt on a XXXX XXXX credit card, but was unable to provide the original date or state in which the debt incurred. He said I needed to pay an amount over {$600.00} to make this problem go away. I informed him that I had paid off that credit card back in XX/XX/XXXX or XX/XX/XXXX, and that money is no longer owed. He then began raising his voice at me and using " guilt inducing '' language such as " if you 're an honorable, honest person, you will pay this debt right now at this moment '' and made many references to legal trouble, criminal charges, ruined credit, and shame in the community. I reminded him that debtors prison has n't existed since the beginning of the 20th century at which point he became angry, raising his voice and threatening once more that if I did n't pay this debt I would be " setting myself up for a world of legal trouble and ruined credit ''. At that point I asked him verbally to please stop contacting me via phone and only send correspondence via mail. I did ask him to send me any and all information he had pertaining to this debt, and he sent me an email containing a completely different amount " owed, '' ( the email says I owe $ 1300+, NOT the $ 600+ he mentioned on the phone ). The email also detailed that the original date of the debt was in XX/XX/XXXX, which is not possible, as I did not open or possess a XXXX XXXX credit card at that time. There are no debts or collections to XXXX XXXX XXXX on my credit report, and I can find no public record of any debt that I owe to XXXX XXXX XXXX. After the email, I looked up CRS on the internet and saw dozens of reviews outlining similar situations. My instinct is that this is a fraudulent company that relies on bullying and threatening tactics to trick people into paying debts they do not owe. Today, CRS called my home phone number ( not my cell number that they originally contacted ) THREE separate times, which was answered by my mother. Each time the company called, the same person 's voice identified himself using 3 separate names, and continued to threaten legal action, criminal charges, and ruined credit. At this point, CRS has crossed the line into harassment. They still have not sent me ANYTHING in the mail as I requested, and have provided no real proof that this is a real debt or that they are a reputable company. Please do something about this organization! I am not the only person they are harassing for a debt that does n't exist. I will provide their contact information below so they can be easily found : XXXX XXXX Critical Resolution Mediation LLC XXXX Phone ( XXXX ) XXXX ext XXXX Fax ( XXXX ) XXXX
02/07/2020 No
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MA
  • 02148
Web
Critical Resolution Mediation has harassed me for about 2 years now. They call from spoofed numbers and leave an " urgent message '' that I need to contact them immediately. These parasites then say things like " have you received your subpoena letter yet of wage garnishment ''? The first small, insecure man talking behind the phone told me they were going to take " everything I had '' and that I was going to " go to jail ''. A month or so ago another very classy lady called saying that they were taking me to court and said " why don't you pay your bills '' and kept repeating it over and over as I was trying to talk like a 6 year old. Recently I got a call from someone who sounded like her name was XXXX and she acted XXXX XXXX too. She was smacking her gums chewing on some XXXX or something when she called and before every sentence would make a sucking noise with her lips like she was on Love and Hip Hop or something. I've advised her that I was going to add my friend who is an attorney to the call and she repeated " attorney ''? And smacked her lips one more time. I told her to hold on as I was trying to put the phone on speaker so I can add the call and she goes off asking if I was the attorney. She then hung up as the call was connecting. This so called company has scraped the bottom of the gutter to find these employees. After the first call from there mosquitoes, I've began to record every call from that point on. I literally have recorded verbal evidence of them harassing me, threatening me with fake subpoenas and legal action, telling me they will contact my mother and sister and anyone associated with me in which they have and also disclosed personal financial information to them about me, and much much more. I've asked to be mailed verification of the so called debt that I owe in which they immaturely respond by talking over me and saying " why don't you just pay your bills ''. They call before XXXX and after XXXX. These tactics are in blatant violation of The Fair Debt Collection Practices Act ( FDCPA ) and I have luckily recorded every single call other than the first. I've also filed a police report with the XXXX, MA police department in which I have a copy of. I'm pretty sure they mentioned a debt from like 7 or 8 years ago which was payed off a long time ago. I'm still waiting on this " subpoena '' that they claim they've sent. They misrepresent themselves as legal representatives and threaten me with subpoenas and wage garnishments. They have disclosed my personal info to members of my family and even people who are not related to me.
09/14/2021 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • MO
  • 63033
Web
On XX/XX/21 an XXXX American woman left messages for me and also called family members claiming to be from CRM ( Critical Resolution Mediation, LLC ) .. She left threatening messages about needing to do a wage assessment and that a claim was made against me, and that I was listed as the respondent and a warrant was being issued if I didn't call back today. She threatened to call my place of employment and speak to HR. I called the number that she left on the voicemail which was XXXX. This was a bad number, so I called the number that she called both me and my brother at which is XXXX and she answered. I asked about the company name and address location. She asked my name. I told her who I was. She placed me on hold for several minutes and then hung up. I called 4 or 5 times and continued to be hung up on or sent to an invalid message. I continued to call and a white lady picked up. I asked for her name and she placed me on hold. I was disconnected. I continued to call and get hung up on 4 multiple times. I made a total of 13 calls back to back trying to get answers. I got the XXXX lady again. I asked for her name, she replied this is Miss XXXX. I continued to press for her first name and business address. She told me she was calling from XXXX in regards to a bad check from XXXX. I have never written a check for XXXX. She wanted me to confirm my social and I would not. She refused to provide any business information and hung up. I called back and got the XXXX lady again and told her that I knew that this was a scam and that I wanted to know who I was speaking to so that I could report them to the federal trade commission. She said that this was not a scam and placed me on hold. The XXXX lady came on the line again and I asked for her name and business address. She hung up again. They are in violation of multiple laws. I have filed a complaint with the FTC but I only had a phone number at the time. I have also filed a complaint with the XXXX XXXX XXXX which is where I found more complaints. I received phone calls once a week during the month of XXXX. My brother received a call from them on XX/XX/21. They threaten and harass. I have blocked this number but they tried calling from a different number. They are harassing me and I want something done about it.
11/30/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • FL
  • 33426
Web
I have received numerous and aggressive messages on my voicemail for a XXXX XXXX XXXX, which I have no clue who that is. The same person calls and identifies himself as XXXX XXXX, leaves his phone number XXXX ( XXXX ) XXXX, his ext XXXX, though when you dial the number it goes directly to him, but he leaves messages saying that XXXX needs to give him a called at the Law Firm of Critical Resolution. He indicated that she wrote a bounce check which carries jail time and the amount that she wrote is a felony charge. He said this was turned over to him by a XXXX XXXX. I initially ignored it, thought it was an error, but he continuously called. Well, he called so aggressively and nasty and repetitive messages left, I called and left a message informing him, he was leaving someone else 's personal information on my voicemail continuously and the last name he gave was mine but I am clueless as to the party he is speaking of. Well, he did not return the call ; however the nasty, aggressive, unprofessional voicemails continued. I contacted him once again, today, XX/XX/XXXX and finally reached him. I informed him that he was asking for a XXXX XXXX XXXX, he yelled at me and said I did not call you. I said, yes, you did, you constantly left messages for this individual and I have no clue who it is. He harshly said, in a yelling voice, well then, did I call this number you are calling from, I said yes and repeated the name that he asked for, he yelled at me and said I asked for XXXX XXXX, I said, you did not, you said this matter was submitted to you by XXXX XXXX. I said, I have your numerous messages on my voicemail, he rudely yelled again and said he did n't ask for XXXX and that I did not know what I was talking about and slammed the phone down in my ear. I got online and looked up this company to see if I could get a different number so that I can speak to a supervisor to inform them of the way he conducted himself. I located this number and the same person answered the phone, saying XXXX XXXX XXXX. I do n't know if this is a one man operation but it was outrageous in which he conducted himself. I deleted the messages but decided to keep one to support what I am stating to you. If he calls my home again, the next step will be a lawsuit.
05/07/2018 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • OK
  • 73701
Web
I was contacted on XX/XX/2018 By a company that said they were collecting on behalf of XXXX XXXX. I once had an account with XXXX and it had been paid off. Come to find out after looking at XXXX XXXX I owe them {$81.00}. This woman XXXX from Critical Resolutions Mediation or XXXX XXXX XXXX as per my bank statement ... she started rattling off my personal information. All the address I have ever lived at, my social security number, my date of birth, my drivers license number. They said they were in the process of suspending my license with the DMV and going to press felony charges against me and also garnish my wages by XXXX XXXX because of this debt I owed to XXXX. I supposedly owed them {$1600.00} but they would settle for {$800.00} to keep me out of jail. I never had a call like this and believed them because they new all my personal info. Said if I wanted to see my kids again, that I would settle this up before I hung up the phone or they would process all this paperwork. After falling for this SCAM, I googled the company XXXX XXXX XXXX out of XXXX GA, and also Critical Resolution Mediation in XXXX NC, and both companies came up as a scam. I didn't know that debt collectors couldn't threaten you, I have never had a debt. I didn't even know this was on my credit until I checked this morning. When I checked my credit report XXXX did show up with {$81.00} and the debit collector was XXXX XXXX XXXX out of XXXX KS. Not these con artists ... Anyways they took my credit card info and said I had to make 3 payments to pay off the {$800.00}. They took the first payment already and I tried to get my bank to stop it and they can't. Please don't fall for this scam as I did. Now I'm out {$270.00} and I hope they find the horrible people that rip people off. These are the names, email address, and phone numbers that harassed me. They even called my children on their cell phones at school and told them I was going to go to jail if I didn't call them. XXXX XXXX XXXX XXXX NC XXXX XXXX XXXX XXXX is who initially called me XXXX The lawyer that threatened me and my kids XXXX XXXX XXXX ext XXXX The name listed on the receipt of my payment- XXXX XXXX XXXX XXXX
02/19/2016 No
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • OH
  • 45215
Web
On the morning of XXXX XXXX, XXXX at XXXX EST I missed a phone call from the number XXXX. At XXXX EST, I returned the call. XXXX answered and did not mention what company he is with. And continued to withhold the company information so that I could understand who was calling. He then stated that I owed a debt from XXXX and the amount owed of roughly {$250.00} from XXXX XXXX. I then stated that I currently did not have the funds but I am however looking to pay off my debts as soon as I get money to do so. He then said " XXXX XXXX is looking to get this handled within the next 2 hours or law enforcement will be sent to arrest you this afternoon ''. I told him that there was nothing that I can do right now. He then stated, " Well if you cant pay it now, I will go ahead and send over your information to have you arrested. Goodbye ''. I called XXXX back at XXXX EST. He answered and I said " May i speak to XXXX ''. His response was " Who is this? '' I stated my name. He then said " XXXX XXXX, I dont know why you are calling me back. You said you cant take care of the debt. Please do not call me back if you are not looking to pay. I wish you the best of luck, '' As he is laughing on the phone. I called back once more to simply get the company information so that I can have it for future reference. Another man answered the phone and gave it to me as he also stated that the debt owed was {$130.00}. A completely different number from what XXXX said. I explained to him that I could not pay it and that I would like to speak to XXXX because I feel that he was very rude and unprofessional. He transferred me to XXXX. He answered and stated " Stop calling if your not going to pay. '' Then hung up. XXXX violated my rights under the Fair Debt Collection Practices Act numerous times by stating false debt amount owed and also threatening to gave me arrested within the day of XXXX XXXX, XXXX. Under the FDCPA, it 's against the law for a debt collector to ( among other things ) : use threats of violence or harm use profane language tell you that you 're subject to arrest or imprisonment if you do n't pay your debt
04/19/2020 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • IL
  • 61761
Web
The place said in a message to my sister her full name and mine and a case number on message on her number. They threatened to sue my sister and me. I never got any correspondence or notice of a lawsuit from this place. When I called about phantom debt they never said yiu they were and never asked me to verify old information they had on me but couldnt let me know who the creditor was specifically, the dates the debt had occurred. They forced me to give my cureent information to them by threatening to sue me, garnish my wages and harass me with calls from spoofed numbers. I never got any correspondences or notice of a lawsuit from this place. I refused to sign a payment authorization after I searched the number they called my sister from and found out same number that calls for work from home job scam too. I have talked to multiple lawyers that say they have filed lawsuits against this place and they never respond back to them. Proof that they are scamming people about a phantom debt. They do not follow the FDCPA Law. The spoof numbers are XXXX. XXXX XXXX XXXX XXXX. The company number is XXXX. XXXX. And they person in the message is XXXX XXXX. When yiu call the spoofed numbers they go directly to his line. The XXXX number is a work from home scam number also which I have gotten harassing calls from them too same person XXXX XXXX. They call you from spoofed numbers about job opportunities They refused to mail me proof when I asked them to of showing the dates that phantom debt is from and to prove that they have it. The case number they said on the voicemail was # XXXX and calling from XXXX XXXX XXXX XXXX and person calling was XXXX XXXX Email address for them are XXXX XXXX XXXX
11/08/2019 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • GA
  • 315XX
Web Servicemember
Received 2 calls from numbers XXXX and XXXX .. from Critical Resolution Collection. Spoke to XXXX XXXX. Also called back and started speaking to a man that sounded just like the other person I had just spoke to. He claimed he was not him, but didnt give me his name. Said XXXX XXXX was out to lunch to call back in 30 minutes. But I called back in 15, a XXXX XXXX answered the phone, transferred me to XXXX XXXX .. they were the same person!! Anyways, he was trying to collect a debt from XXXX for XXXX XXXX that had not been paid on since XX/XX/XXXX .. the last I recall it was around $ 400-500. He claimed it was over {$1900.00}. opened XX/XX/XXXX, last paid XX/XX/XXXX. I know that is not true because I have a current, clear account account with them since XX/XX/XXXX. He stated my last name from my marriage from 30 yrs ago that was not used to open that account. Then he used my last name, once, that was used to open the account, but continued to use my previous name. However, I had been separated since XX/XX/XXXX, remarried on XX/XX/XXXX. I had also moved 5 different times to 3 different states. He did not even have my current address and NO I didnt provide it. I also did not correct him with my name. He said they are going to sue me, garnish my wages. When I said Im on SS XXXX, he then said they would freeze my accounts. Please beware of this company and these people!! I have researched and contacted people. I contacted the Small Claims Courthouse he said they were going to use to sue me, they have never heard of them. The other people I contacted said they are Scammers. BEWARE!! Protect yourself. DO NOT give out any personal information!!
06/18/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IN
  • 47025
Web
In XX/XX/XXXX I received a call from Critical Resolution Mediation LLC. I had an old XXXX card from XXXX. I settled with them at {$890.00} per month for 3 months. In XXXX I received a notice from Indiana Court I was being sued for this debt. I checked my bank account and nothing was pulled. I contacted XXXX XXXX XXXX about this and explained I had made arrangements for this to be settled, what should I do? The attorney I spoke with said he was going to sue me for {$8200.00}, I said the last I knew the original balance was about XXXX and some change. ( I'm not sure the debt was from XXXX ). I hung up on him, he was determined to get the {$8200.00} and nothing else. I then called Critical Resolution Mediation LLC back, and spoke to XXXX XXXX the person who this was initiated with. He said he didn't know why the funds were not pulled, but if I could add an additional XXXX then he could pull this out of legal, and it would be paid. I had to pay the whole amount at that time, actually had to take it to the XXXX bank and deposit it into the account, ( I checked the teller before depositing to make sure the account is what he said it was ). I received a settlement letter in my email. I knew there was a court date pending, and since I never received anything else from the courts I thought it was all taken care of. On XX/XX/19 I received a judgement from the courts saying this attorney went ahead and sued, and was awarded a judgement to garnish my wages. I'm at a loss, I have all my documents except the XXXX statements. Please tell me what I can do.
05/18/2018 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • LA
  • 70043
Web
I continue to get calls from a lady named XXXX at CRM phone number XXXX She called my job multiple times saying that I owed a money from XXXX- that I borrowed online- that I didnt! and stated that I am going to have officers arrest me and that I can not work at this job with a felony. I am a XXXX and was in front of a patient, while she was yelling SS #, my address, saying I was a felon, and officers would take me out of a patients room and this was not her fault and she will have them come to my job now! I repeatedly told her that I am not able to answer these types of calls at work and I have no knowledge of what she was talking about. Asked if she could call at a later time. She stated that she was not required to let me off of the phone. She started yelling my phone number and account numbers and stated that I can not hang up or I will be jailed!! She has called my job 2x on XX/XX/XXXX at XXXX XXXX, XXXX XXXX, and then called XX/XX/XXXX at XXXX XXXX, XXXX XXXX, and my cellphone 4x times XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and left messages this morning on my work phone saying this is a felony and if I dont call her back in a few moments she will discuss this with my employer. This lady was very disrespectful, I am at risk for losing my job!! I alspo asked her to supply a fax or email me what she is talking about and she stated that she is not liable to do so and wanted me to supply my information with no follow up.
05/20/2017 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CO
  • 81007
Web Servicemember
I was contacted by a XXXX XXXX on XXXX XXXX , 2017 , he was calling for a company called Critical Resolutions Mediation. Which is supposedly a Georgia based business. He started by telling me I had an outstanding debt with XXXX XXXX for a defaulted pay day loan. I tried to explain to him that I have never had a bank account with the bank account listed in the loan information. I asked for written validation and he told me the best he could do was email me a copy because if I did n't resolve this issue that day I would be taken to court and prosecuted. I panicked and upon receiving an email with documents to " validate '' the debt I promptly deposited {$320.00} into a XXXX XXXX account numbered XXXX . I called XXXX XXXX yesterday to find out if I owed and the amount I owed, because I was supposed to be making another payment to Critical Resolutions Mediation on the XXXX of XXXX . I was told by the lady I spoke to at XXXX XXXX that there is no information for me owing or even ever having a loan with them. She informed me to file a complaint about the Critical Resolutions Mediation as they have scammed me out of {$320.00} and that they are not even a debt collector that XXXX XXXX works with. So XXXX XXXX stole {$320.00} from me as well as threatened legal action against me. The number for XXXX XXXX at Critical Resolutions Mediations is ( XXXX ) XXXX ext XXXX .
01/24/2020 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • MO
  • 63368
Web Servicemember
The company is Critical Resolution Mediation, XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ), this debt was for a loan taken out from XXXX XXXX. On XX/XX/20 I was contacted by this company at around XXXX XXXX central time. I was told that if I did not pay a settlement in the amount of nearly {$2200.00} by noon on the same date, they would be forwarding this to the XXXX XXXX County, Missouri court system for garnishment and criminal charges for defrauding a financial institution. I told them that there was no way for me to come up with that money in that time frame. I then reach out to a local attorney and asked if it was possible for them to file criminal charges and was told to not give them any further information. I ceased all communication with the company and they called at least 5 times after my " deadline ''. Today ( XX/XX/20 ) I have received several " Restricted '' phone calls that I have not answered. They have also called my mother today ( XX/XX/20 ) and told her if I did not reach out to them by XXXX XXXX, that they would have me detained and I would spend 3 months to 6 years in jail. They gave out all of my personal information in regards to the debt to my mother and frightened her. This has been harassment like I have never seen before. In my opinion this is a total violation of the FDCPA laws.
06/29/2018 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MD
  • 21701
Web
I received a voicemail on XX/XX/2018 in which the person calling didn't identify herself or the company she worked for. She also didn't say who she was trying to reach. The phone number is from XXXX XXXX, XXXX also got a call from XXXX I called back and the woman was immediately rude and told me if I didn't pay right at that moment she was filing a court case against me for fraud. She claimed to be calling from Critical Resolution Mediation. Unfortunately for me, I fell for their scam and provided credit card information to pay off the so-called debt. The charge on my credit card was not one charge, but it was broken up into three smaller charges that added up to the total. Critical Resolution Mediation is supposedly located in XXXX, GA, but when my credit card was charged it was processed by XXXX XXXX, XXXX in XXXX North Carolina XXXX. I can find nothing to prove this is a real business. On XX/XX/18 I received a voicemail from XXXX in XXXX, TX. It was the same woman reading the same exact script. Again she didn't identify herself or the company and made the same threats that if I didn't call them back immediately " further action will be taken ... '' I have saved both of the voicemails I have received to date and can provide them if needed.
02/27/2018 No
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • IN
  • 46368
Web
Company illegally accessed the records of XXXX XXXX and subsequently illegally pursued collection activities against him. Company charged an additional {$24.00} in fees and then debited the bank account of XXXX XXXX for a total of {$300.00}. XXXX XXXX became aware of this fraudulent action on XX/XX/2017 and contacted company. Company insisted they had the right to collection on the account, having never provided the FDCPA requirement of a letter within 5 days of calling the debtor ( nor at any time thereafter ), that XXXX XXXX had agreed to payment in writing and they would debit the account based on that. XXXX XXXX was unaware of his rights or options until the TRUE legal owner of the debt, XXXX XXXX XXXX reviewed the matter and educated him. DEMAND was made to Critical Resolution Mediation to refund XXXX XXXX in the full amount of {$300.00} so that he could pay the legal owner of the account the lesser amount of {$130.00}. Company failed to respond to all demand letters, therefore this is step one in a series to start the process of GOVERNMENTAL ACTION AGAINST THE COMPANY. There are NUMEROUS complaints against this company on file through the XXXX and other websites. CRITICAL RESOLUTION MEDIATION MUST BE STOPPED!
04/20/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • MD
  • 20748
Web
I have a similar name as another individual and received a call from Critical Resolution Mediation located in XXXX , GA. The representative was named XXXX XXXX . She asked me if I was the person she was looking for and I indicated that that my name is the same as someone else but the SSN does not match. XXXX XXXX then proceeded to say " well you just said your was the individual '' and I answered " my name is the same but not the same SSN thus I am not that person ''. Well she then proceeded to represent herself as an attorney and called me a " XXXX XXXX XXXX '' and hung up. I proceeded to call her back and she indicated that " you will not get the last word '' and hung up on me again. I am concerned that this may be scammer trying to obtain information or a unscrupulous debt collector who resorts to name calling in order to intimidate people. This debt is not mine and representing yourself as an attorney when you are not is a threatening tactic. Please do something about these people as no one deserves to deal with a business that would use racial slurs to get their point across.
10/19/2018 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • TX
  • 75160
Web
MR. XXXX calls and tells me he is with the legal department. Claims to have a check that I issued and left them with. I have never issued them a check. In XXXX I told him I have an account with XXXX XXXX, infact I have 2 other credit cards with them thru XXXX XXXX which is owned by XXXX XXXX as well. Therefore If I owed XXXX XXXX, why would they turn around and issue me 3 more. I have asked him to STOP calling me. He continues to call from this number XXXX. Today I called back and the lady that answered pulled up my number and said " I apologize for the call, I see we have you on the do not call again list ' disregard the call. Then about about 4 hours later I get a call from MR . XXXX from XXXX, I got 3 calls from there and answered to find it was him again, threatening to take legal action, threatening to come to my job or home to serve me. At first I didn't know it was him, I told him what are you talking about and he said This is MR. XXXX, you called the collection agency this morning did you not! I then realized it was him and once again I said STOP CALLING ME! And I hung up.
03/10/2017 Yes
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • GA
  • 30331
Web
I received a call from Critical Resolution Mediation concerning a payday loan that was supposedly taken out by me in XX/XX/XXXX.I did not initiate this loan.Furthermore I was threatened with imprisonment by one of the female employees of this organization saying she was sending the police to my my house because i willfully defrauded XXXX. From what I was told a loan was given in increments that eventually totaled approximately {$700.00}. Which was deposited in a XXXX acct I had at the time.But now with interest and penalties amounts to $ XXXX.I noticed some fraudulent activity concerning my credit report in XX/XX/XXXX and promptly filed a police report ( XXXX ). I was told that this money was directly deposited into my XXXX acct, which i 've been unable to verify.I made a large deposit into my XXXX acct on or approximately XX/XX/XXXX and I was an employee of XXXX at that time. there was no instance of a deposit or drafts from XXXX.I 've yet to see any collections associated with this loan.If this loan was given it was done so without my knowledge or consent
05/19/2018 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MO
  • 64012
Web
I received a phone call from Critical Resolution Mediation LLC on XX/XX/XXXX informing me that I owed a debt on a credit card from XX/XX/XXXX. I have no recollection of this credit card and when asked for some proof that this was actually my debt, I was told to call the original bank that held the card. CRM e-mailed me a letter that gave me the original account number for the account and their representative gave me XXXX banks phone number. I called the bank and was told that account has never existed. When I called CRM back to find out what was going on, I got lots of excuses as to why I did it wrong and how the account number may be wrong. The representative got to yelling and being ugly with me so I ended the call. He then took to calling me repeatedly and finally left a voice mail threatening to sue me for the money. As it is, all I asked for was proof that the bill was mine. I was informed he doesn't have to show me anymore proof than a letter that lists the account number and original creditors name, that he wrote up himself.
06/11/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • OR
  • 97266
Web
I received a phone call in XXXX and again today ( XX/XX/2018 ) from a man who said his name was XXXX XXXX from Critical Resolution Mediation at XXXX regarding a debt referred to them for collections, and if I did not contact him directly today to stop the action, delivery would be made to my residence and my employment on XX/XX/2018. He never said delivery of what, or what the debt is for. I do not have any outstanding debts. I have never received any notices, which makes sense since I have no bad debts. In XXXX I called the number back from a blocked number and a very rude woman answered. I asked for the name of their company as someone from their number had called me. She said if I didn't know who I was calling she sure as XXXX wasn't going to tell me XXXX. I looked the name of Critical Resolution Mediation up online, and they list a different phone number than the man who called me listed. Both show up a Georgia numbers/locations however. I will not be contacting them again. They are extremely threatening, a complete scam.
11/13/2018 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 75216
Web
the latest contact from CRM was by a unidentified male from XXXX and XXXX, a relative answered my phone and was told enough information to file a case has been gathered, I called the number back and informed the male who answered after recognizing the number from previous interaction, that I had been informed by original loan provider that the collection was given to XXXX in whom I currently have payment arrangements with and at no point was a CRM given the collection and no payments made to them had been posted to the original debt and that this was looked into after funds were removed from my account for pizza purchases in there area and court fees in XXXX Virginia, over 3 months ago. He then stated that they would be garnishing my wages and will contact XXXX county soon. I continued to inform him that the collection is now and always has been with XXXX XXXX XXXX and that I am currently paying the debt to them as I did over 3 months ago when my money came up missing. it is an XXXX XXXX pay day loan out of XXXX Texas {$1400.00}
02/05/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • KS
  • 671XX
Web
I have received multiple calls from both a local number ( XXXX area code ) as well as calls from the XXXX area ( XXXX area code ). I have answered and spoken with the representative to request a cease of contact and have been still receiving calls. I have worked tirelessly over the past several years to satisfy all outstanding debts and collection accounts and have pulled my full credit report multiple times. The debt in question is posted on my credit report as " legally paid in full for less than original amount '' which should have ceased collection. I have notified the collection company " XXXX XXXX '' that the debt has been settled and to please stop calling me. Phone calls have been from XXXX and XXXX over the past 2 weeks. Even after telling them that the amount has been satisfied, they say I still owe over {$7000.00} for XXXX XXXX. Only remaining collections on my account are XXXX overdue bill and XXXX XXXX overdue bill ; both have been paid and satisfied.
10/21/2015 No
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • IN
  • 470XX
Web
I have been called several times ( XXXX within XXXX ) with this place telling me that someone wrote a check and attached my name to it, and the check was bad so I need to pay. When I question who it was that wrote it was told not my business. When asked what its for and the amount they hung up. Tried to call them back and they start scream and cussing at me, also making XXXX comments to me. They refuse to mail anything to me. But want me to pay {$200.00} to them for something that is not mine or I will go to jail. I have never wrote a bad check even called my bank to verify all my recent checks where fine which they was. Then they started calling my husband 's phone doing the same thing telling him I need to learn to pay my debt. But I pulled my credit nothing on it at all, and they wo n't tell me what the check was for or when it was wrote just keep asking for me to pay or go to jail. The number that keeps calling is XXXX.
07/14/2018 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • HI
  • 96706
Web Servicemember
Received a call from, XXXX XXXX XXXX. I left a voicemail and told him to stop calling and his number was blocked. He called back at XXXX ( XXXX time ) from a different number in XXXX. He told me it didn't matter about me blocking the number that he would call me everyday ( harassment ). I called back and he rudely told me I owed on a XXXX account for {$1900.00}. I had to call him back several times because he told me I had an attitude and refused to give me details. After being hung up on 4 times he finally told me it was an attempt to collect a debt. I have never had a credit card with XXXX and told him this but he told me he would be contacting our local authorities to handle me. He falsely told me I had been contacted and authorities sent to my address which from his records was an old address 6 years ago. He even had my full social security number which I'm not sure how he obtained this.
09/14/2018 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • TN
  • 38018
Web
I have set up a payment plan with this company CRM XXXX GA I have made one payment and they attempted to collect another to which I agreed the funds were avalible in my account they are saying it was denied I stated to them that the funds have been in my account for a week now I agreed to four payments to pay off the debt I have made two this would be my third payment I was instructed by them to send the the first payment it was debited from my account Then I was told there would be a surchange for card transactions could I two daymail deliver and I did it was delayed due Labor day I guess because the office was closed USPS told me this directly Iam being harassed by this company I have tried to comply I have been accused of lying and threaten with jail time when I TOLD THEM I WOULD BE CONTACTING FTC I WAS LAUGHED AT. Contacts at CRM XXXX XXXX and XXXX XXXX contact # XXXX
11/15/2019 No
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • AR
  • 72116
Web Servicemember
Critical Resolution Mediation, LLC in XXXX, GA. This company has repeatedly called me at work to collect a debt not owed by me but probably owed by an individual with the same name and date of birth in another state. I am aware of this individual due to similar actions by other companies trying to collect debt from me. Sometimes they've paired the debt with my SSN somehow. In this case, they do have my last -4. This particular " debt '' has actually been passed around several companies in the XXXX area. The company also threatens to have me arrested over it. They call me at work, and are rude on the phone. Additionally, they have said the debt has no activity since 2010, which is beyond the statute of limitations in Arkansas ( where I live ). They have disagreed/lied about this when informed.
03/30/2015 Yes
  • Debt collection
  • Payday loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 601XX
Web
I have been contacted by multiple XXXX party collection agencies stating I have outstanding XXXX 's which were bought by their company.They refuse to give me any information or validTation of debt.The collector stated I was sent a letter and that is my validation. He demanded I pay him @ that moment.The original creditor was XXXX XXXX XXXX from XXXX/XXXX/12. The collection agency is XXXXCritical Resolution Mediation. I stated I would check with bankand get back to him.The company called me 3 hrs later he wasgiving me until XXXX that night and he was going to call my bank and drain my checking and savings. He kept reminding mewe were on a recorded line. I advised him to move ahead. The collector preceeded to tell me I should not be taking out loans, Iam not going to pay back.
03/31/2015 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • CA
  • 91730
Web
I was given a message on my job that a man called to talk to me named XXXX XXXX and I was given his phone number. I called him and asked him who he was and he said he could not help me until he knew my name. i said XXXX XXXX. He asked what phone number he called. I said I do n't know what phone number you called, I just got a message to call you. Who are you? What kind of business is this. He proceeded to become very rude and belligerent saying he ca n't help me if I ca n't tell him the phone number. I said I told you I do n't know who you called. He said he had no one by that name and again stated he ca n't help me without a phone number and said call me when you get it and hung up on me. His phone number is XXXX and the name of the company is Critical Resolution Mediation.
04/14/2020 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • IL
  • 61761
Web
The company called my sister and left a threatening voicemail concerning me. I called and they told me about a balance I supposedly owed but wouldnt give me more information when I asked. They threatened to sue me, garnish my wages and throw me in jail if I refused to pay. I was scared so I updated my address and email and gave them my debit card number because I thought they were legit and paid XXXX on XX/XX/20 the first installment. I XXXX the number they had left my sister and found out it was a XXXX voice number XXXX. The name XXXX XXXX. Another number they used XXXX. I called my bank to cancel card and flagged the payment. I did not sign the payment authorization they sent me from email address. XXXX XXXX XXXX
10/17/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • CA
  • 95821
Web
I was contacted by this group in XX/XX/XXXX and spoke with XXXX XXXX who stated I had an " installment '' loan. I requested a validation letter, which he emailed me. It had no recognizable information and I replied with a letter stating this was not my debt and to please cease collections. I got THREE CALLS today from a woman representing the same company, she was rude and harassing. I stated I had returned a letter disputing the debt and she said it " did n't matter '' and that if I did n't pay TODAY I would be sued. Left an additional voice mail again stating that if I did n't pay today, I 'd be sued. I believe they are aware this is a false debt and are still issuing threats to attempt to collect.
05/08/2020 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • WI
  • 54301
Web
XX/XX/XXXX, XX/XX/XXXX and many other random dates I do not have recorded as many different numbers keep calling. An amount was never given only that a debt is owed from XXXX when I know I do not owe this debt. It is out of statuate of limitations for my state and there was literally no mini Miranda read letting me know who or what this entails. They are all very rude and wouldnt all a word in. Asked to speak to their attorney as it is in a pre legal status was called out of name told to pay my debt and hung up on. Have asked many times to not be called. Was told will keep calling. No credentials ever given but first names. XXXX and a XXXX XXXX. I am a XXXX XXXX and know my rights.
01/06/2021 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • FL
  • 33027
Web
A collection agency named Critical Resolution Mediation LLC called me many times in XX/XX/XXXX to pay a debt that I owed. It came to the point that if I didnt pay back the debt that same day, they were going to sue me. We came to a settlement agreement for {$1200.00}. I payed this amount on XX/XX/XXXX. Today, XX/XX/XXXX, I found out that it was fraudulent and that I still owe this amount to the real creditor XXXX and XXXX XXXX. I also searched up Critical Resolution Mediation and found out that they were shut down by the FTC and is currently in court with the FTC. I tried disputing with my bank, but they werent able to do so because the transaction was over a year ago.
07/07/2017 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • MA
  • 02118
Web
A XXXX XXXX called with the following message onXX/XX/XXXX17 and I called back and said do not call my number XXXX XXXX XXXX again Voice Mail to Text : This is XXXX XXXX. We have made several attempts to reach you in regards to a complaint filed in our office against you both verbal and written with no response. Please be advised you are at risk for further action. We need you to contact our office immediately. If we do not hear from you by the end of today 's business. Our client will have no other choice but to seek other remedies to protect their best interest to contact us at XXXX ext. XXXX or press one to be connected.
09/29/2016 Yes
  • Debt collection
  • Credit card
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • CA
  • 91745
Web
I got a voicemail from XXXX XXXX XXXX from Critical Mediation LLC stating about a Fraud Claim against me. I called the number backed she then responded that she is collecting a debt not a fraud for XXXX XXXX. I told her I would like to verify first to make sure that it was my actual debt. Since it was for XX/XX/2011. She then said did n't give me time to call her back since I as driving. She have told me that we will file the lawsuit once I hangup the phone. After reading my consumer laws that 4 years old debt cant be sued. Second not mentioning that she is collecting a debt. Lastly not allowing me to verify my debt.
05/29/2019 Yes
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • PA
  • 17552
Web
Hi im writing to you regarding this company again for the 3rd time. the company name is Critical Resolution they continue to harass me regarding " debt owed '' they threaten to take you to jail, curse at you, over talk you, threaten to contact and come to you work, and have called 5 people in my family regarding this matter. i have asked them to stop calling and only contact through mail if this is a real deal situation. they threaten to sue me and arrest me. i can not continue to have to this happen. I know my rights as a consumer and tell them i know the laws and they just laugh at you. please help.
04/11/2017 No
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • TX
  • XXXXX
Web
XX/XX/2017 I received a call from XXXX from XXXX with Critical Resolutions. Saying he had a case for me in XXXX for XXXX and that I a returned from my bank, XXXX. He did tell that call may be recorded but did not give me the XXXX He said a case has been in court. I asked for the case number he gave me XXXX I asked where it was filed and he told me he did not know. He asked did I wan to voluntarily take care of it today. I asked for his company 's address and he replied : He was sending the case to XXXX to have me picked up and I could deal with all that crap there and ended the call. ''
07/22/2016 No
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • CA
  • 90280
Web
I took out a loan from XXXX XXXX last year, and a few weeks ago a company by the name of Critical Resolution started calling me and my job every single day harassing me at my job. I have enough going on without someone calling me at work. I was not able to pay thins loan off so I have got it consolidated and I have told this company that and recomomended they stop calling me. They are telling me that they are going to garnish my wages if I do n't pay immediately. Over {$300.00} I have borrowed. Now they are saying I owe {$800.00}. I told them to send me to whomever they needed to.
05/23/2019 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • PA
  • 17552
Web
On multiple occasions a company called with the # XXXX. Called my phone, my husband, my dad, my sister and my brother in-law. They give all of my information to every person stating i owe a certain amount of money to XXXX XXXX which i don't even have on my credit report anymore. They then yell at you saying they will take legal actions and arrest and put you in jail for this situation. I then call back asking them to stop calling me and to leave my family alone and they just hang up on you. The last time i spoke with them and asked them to stop calling me was yesterday XX/XX/19.
11/29/2016 No
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TN
  • 37042
Web Servicemember
XXXX XXXX XXXX has been harassing me in an attempt to collect a debt that was paid off over 10 years ago. This is another collection company that is trying to collect on a debt that was paid. This company threatened to take legal action on the very first call to me and would not listen to my side and kept changing their version of supposed previous events from a previous attempt. The caller tonight became verbally hostile on the phone and when asked for a cancelled check for a cancelled payment said they would not discuss the issue anymore and would see us in court.
10/06/2016 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • CA
  • 92646
Web
This slimy debt collection company Critical Resolutions, uses fake names and cloned phone numbers, they already said they closed their file when I provided my bankruptcy discharge when I filed a complaint about them before, however I continue to receive harassing and threatening phone calls from them XXXX phone numbers XXXX and XXXX often the caller identifies them self as XXXX, there are numerous consumer complaints online about this sleazy company I received XXXX phone calls today, home, work and my cell!!!! what else do I need to do to get these people to stop!
05/30/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • IN
  • 468XX
Web
" XXXX '' from XXXX XXXX XXXX, is obsessively calling me on my personal line and my work line, stating that a criminal charge of check fraud has been attached to my social security number and state ID. She did not even mention a debt, just continued on about criminal charges. I have no idea what this is about and I am aware of any debts I currently have and are in contact with those accounts, so this is nothing I am familiar with and seems fraudulent, as there is no proof or info to give me, just threats.
09/09/2016 No
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • CA
  • 92646
Web
I continue to receive calls from these lowlifes. They are trying to collect a debt with an unlicensed lender, XXXX XXXX that was discharged in my bankruptcy XX/XX/2015 they call my former roommate, call all hours threatening to have my wages garnished, call my employer etc. completely unethical! there are several complaints on various consumer websites. I filed a complaint in GA where they are based, it was a waste of time, they are using a new phone number to harass me as well
08/25/2015 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 167XX
Web
A voice recorded message keeps calling my number stating that they have contacted me numerous times both verbally and written to tell me of a debt I owe. The woman who leaves her name calls herself XXXX XXXX. She threatens that if I do not call back then the company will be forced to take further measures to collect this debt. I do not know who this company is or why they are continuously calling my phone again and again and again at all hours of the day and night.
02/16/2017 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • NH
  • 030XX
Web
Company is calling my client and threatening to serve her with a non-existent lawsuit. Gave a fake " case no. '' to imply litigation was filed when it was not. Will not disclose loan details or provide verification of the debt pursuant to the FDCPA and is making illegal third party contacts by calling and harassing friends and family. Is threatening and rude and engages in deceptive practices. Pretends to be lawyers or a law firm - they are not.
03/29/2018 No
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 626XX
Web
I have set up a payment plan with the correct Debt Collector. This person is not with them and they keep calling and threatening me with legal action if I don't give a down payment. They have quoted me several different balances and call from different number. she was abusive and refused to give me any account information and answer any questions. She lied about what I said in the phone call and continued to hang up. I recorded the phone call.
01/17/2017 No
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • CA
  • 92646
Web Servicemember
Same people! leave msgs on work phone, home phone saying it is either XXXX XXXX or XXXX XXXX phone XXXX They are a XXXX debt collection company that I have complained about before and to the State Attorney General. they leave threatening messages, they just wo n't stop! they are called Critical Mediation XXXX for XXXX online loans. I paid off the last one I took out before XXXX. I was owed money for over a year and finally paid everything off!
10/23/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CA
  • 92646
Web Servicemember
it's the same unscrupulous debt collectors based in Georgia, Critical Resolution Mediation. I'm receiving threatening phone calls about a debt I don't owe. They always use the same fake name XXXX XXXX to identify themself. I do not owe the debt they are trying to collect. I have told them so repeatedly, I have requested they send documentation to support I owe this debt by mail and nothing. I want this harassment to stop immediately.
10/28/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 780XX
Web
Someone by the name of " XXXX XXXX '' with Critical Resolutions calls me repeatedly including calling me from different numbers. Today he called my roomate stating I provided her contact information as a point of contact he disclosed that a case was filed against me. She asked me how they had her number. I would give my family member 's contact information before I give my roomate 's information as a point of contact.
01/21/2017 Yes
  • Payday loan
  • Can't contact lender
  • GA
  • 30263
Web
Critical XXXX continuously calls me and make threats trying to collect a debt from 2014. They wo n't send me paperwork to verify that I had this loan. They wo n't verify who they are. All they do is call and threaten to take me to jail or file a case against me for check fraud. They have called saying I 'm a liar or cursing me out and hanging if up in my face. Also threatens to come to my place of business.
06/29/2017 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • OH
  • 44120
Web
I received a call from a XXXX XXXX at XXXX , stating that a case has been filed against me in XXXX County Court fo r some unknown debt. Upon checking the Clerk of Cou rts Online d atabase of filed cases nothing. I do n't know who these people are, who they purportedly represent. I just wish the CFPB would do their job and prosecute these people for their numerous violations of Federal Law.
03/25/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WI
  • 53222
Web
This company number appears on my phn for at least 100 times in the last 1 and 1/2 years. will not stop calling even after I have threatnd them with litigation. The number is traced back to XXXX california. Contacted XXXX and they say they do not have me in there data base but a day later the same number comes up XXXX. When you call this number back they answere as critical solutions.
11/12/2019 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • UT
  • 841XX
Web
I received a phone call from " Critical Resolution Mediation '' stating they I owed money. They wouldn't say how much or to whom. They then recited my correct SS # to me and said " we'll get this money sooner or later '' I told them not to contact me again. I'm terrified that my identity will be stolen. The number they called from is : XXXX.
12/27/2018 No
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • OH
  • 45069
Web
I ask what they are calling about. Wont provide me with any information about said cause. They call my family and have even started contacting my in laws. They call me and my family everyday. Threatening that they have a case against me and that failure to respond will result and arrest. They sometimes call from a blocked number.
08/20/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • MO
  • 640XX
Web
CRM Collections company called my family, who are NOT listed as responsible parties on ANY of my bills, and told them I had a warrant for my arrest and that I had to call them back immediately. Also called my work number repeatedly from different telephone numbers, even though the calls were from the same company
08/17/2017 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • VA
  • 23059
Web
Received call from XXXX - said he was XXXX calling from Critical Resolution Center and I should call immediately or else. Asked me to call XXXX. I referred to my attorney - when she called they hung up on her. Gave me a reference # of XXXX. Never stated who they were representing. Think it is a scam.
10/03/2018 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • MS
  • 397XX
Web
I asked if collector could call me outside of work hrs but she insisted on sending legal papers to my house and job. Then hung up on me while on my cellphone and proceeded to call my job and asked who is this, saying " oh this is her '' " we have your driver 's license '' and then hung up again.
02/13/2018 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 90008
Web Older American
I do not know who this company is and why they are calling. The caller said I wrote a three checks that werent paid. I do no know anything abut this. The caller CRM phone number XXXX XXXX XXXX. I have asked them not to call. However, they call every 1? 2 hour.
12/28/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • MO
  • 63121
Web
Debt collector called me threats to send me to jail never states the call recording or the fact she is a debt collector. Told me I had my end of week or police and state will prosecute me.
04/05/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Sued you in a state where you do not live or did not sign for the debt
  • AZ
  • 85282
Web
I have tried calling back to the number that was given, and I asked what company they represent and they just hang up the phone. The phone number was XXXX
06/18/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • TX
  • 75006
Web
called with voicemail saying they would contact my job and named my employeer and also that i will be having a case filed against me.
10/01/2020 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • AZ
  • 85345
Web Older American, Servicemember
10/01/2020 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • AZ
  • 85345
Web Older American, Servicemember
05/14/2020 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • MD
  • 20895
Web
12/09/2019 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • FL
  • 32955
Web
11/08/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 21601
Web
09/05/2019 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • DE
  • 19973
Referral
09/05/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • DE
  • 19956
Web
03/25/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
Phone
02/22/2019 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • AZ
  • 85902
Phone Older American
11/01/2018 No
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
Phone
09/06/2018 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OK
  • 74834
Web
09/05/2018 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • NY
  • 10025
Phone
06/13/2018 No
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • OR
  • 97266
Web
10/24/2017 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • CA
  • 91942
Phone
12/29/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 31210
Postal mail
09/23/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • AZ
  • 85233
Referral
08/22/2016 No
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OK
  • 73130
Web
06/14/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KY
  • 40214
Web
05/13/2016 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • TX
  • 75063
Web
05/05/2016 No
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • FL
  • 32127
Web
01/04/2016 Yes
  • Payday loan
  • Received a loan I didn't apply for
  • NC
  • 27882
Web
12/01/2015 No
  • Debt collection
  • Payday loan
  • Disclosure verification of debt
  • Right to dispute notice not received
  • AL
  • 35957
Web Servicemember
10/08/2015 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • MD
  • 21012
Referral
06/09/2015 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • CA
  • 92708
Web
05/01/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77065
Postal mail
04/03/2015 No
  • Debt collection
  • Payday loan
  • Communication tactics
  • Called outside of 8am-9pm
  • CA
  • 92108
Phone Servicemember
03/17/2015 No
  • Debt collection
  • Payday loan
  • Communication tactics
  • Used obscene/profane/abusive language
  • CA
  • 90810
Web
02/20/2015 Yes
  • Payday loan
  • Received a loan I didn't apply for
  • FL
  • 32825
Web
02/17/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • OH
  • 44060
Web
02/09/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NY
  • 10552
Web
01/08/2015 No
  • Debt collection
  • Payday loan
  • False statements or representation
  • Impersonated an attorney or official
  • TX
  • 77373
Web
10/01/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • VA
  • 23664
Web
09/17/2014 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • LA
  • 70354
Web
09/16/2014 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • MH
  • 48507
Web
08/27/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30180
Web
08/26/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • LA
  • 70354
Web
07/24/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • AZ
  • 80130
Referral
07/07/2014 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • FL
  • 33160
Web
07/01/2014 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • FL
  • 33160
Web
06/03/2014 Yes
  • Debt collection
  • Payday loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78504
Web
06/03/2014 Yes
  • Debt collection
  • Payday loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78504
Web
04/16/2014 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • TX
  • 77042
Web
03/20/2014 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • CA
  • 90009
Web
03/13/2014 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • NV
  • 89118
Web
02/20/2014 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • RI
  • 02914
Web