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On XX/XX/23 I joined Chipper Cash ( hereafter referred to as " *CC '' ). It took a couple tries to get my acct verified, then I sent {$670.00} to my loved one in XXXX, XXXX XXXX, who I've been supporting for over 12 years. He received it immediately & used it. It hadn't been deducted from my bank acct a week later, so I emailed *CC.
I've emailed them at least 25x ( with responses from 8-12 different names all on the same thread - some auto-generated & some actually written ). I've also called them 8-10x. The first time, a lady answered & got rather snippy w/me, but every other time a guy named 'Kano ' answers . ( He calls this 'an edge case '. ) I've also contacted my local bank branch 2-4x & the bank headquarters at least 3x. They tell me that *CC tried to access my SAVINGS acct ( vs CHECKING ), so I informed *CC of this - TWICE. The 2nd time, they emailed me right away & said it was fixed, so I tried again to 'load ' {$670.00} on the app, & it seemed to process. That was weeks ago, & it still hasn't been deducted from my bank acct altho it SHOWS that I added {$670.00} both times.
I tried to 'stop payment ' thru my bank, but they CAN'T bc there's no record of *CC trying to take the money! I'm wondering, if *CC DOES become able to withdraw the payment, will they take it TWICE ( since the app shows that I added it two different times 2 months apart )?
It seems that, since I owe THEM money, THEY'D be anxious to GET IT, but they've treated me as if I'M trying to get money FROM them.
So crazy!
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