| 08/29/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Older American |
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XXXX XXXX Narrative describing Identity Theft of my XXXX XXXX XXXXXXXX checking account and compromising of my Credit Karma Debit Card personal information. XXXX My personal information on my Credit Karma account has been compromised since XX/XX/XXXX. I have been trying to resolve this issue with Credit Karma ever since I discovered it on XX/XX/XXXX XXXX. During this time Credit Karma has demonstrated without any question that they are incapable of correcting this issue. Their response has been inept, untimely, and numerous mistakes have been made by Credit Karma. I have been in direct contact with the XXXX XXXX XXXXXXXX Fraud department since XX/XX/XXXX and they have been professional, competent, and solved the issue from their end immediately upon notification from me. I have had similar excellent experiences with the XXXX XXXX fraud department. Credit Karmas inept and unprofessional response to this issue is beyond comprehension. Credit Karmas customers do not have the ability to speak with their fraud department which they refer to as the specialty department. Credit Karmas customer service agents are not permitted to allow me to speak with their fraud department. They only take information and escalate it to the specialty department who has never responded to me in a competent or timely manner. When one follows up with their customer service agents, they have no clue what steps the Fraud department has taken. It is abundantly clear that Credit Karma does not have the security protocols in place or the staffing necessary to prevent or at least minimize identity theft of their customers. I have tried to permanently close this account with Credit Karma on at least 2 occasions but I was told that the account could not be closed as it was under review. Finally, as of last week, my account has been locked by Credit Karma. Since then I have not received an relevant information from Credit Karma regarding this issue with the exception of the email I received on Thursday, XX/XX/XXXX that was sent by CK indicating that their email was sent in error. A copy of the email is below. Be Below is a narrative description of this issue that I have compiled to the best of my ability.
On XX/XX/XXXX an unknown individual ( fraudster ) transferred {$2000.00} from XXXX XXXX XXXX XXXXXXXX ( XXXX ) checking account ending in XXXX to my Credit Karma Save account ending in XXXX. Five days later on XX/XX/XXXX he transferred the {$2000.00} from my Credit Karma Save account to my Credit Karma spend account ending in XXXX. The spend account was linked to my original Credit Karma Debit card ending in XXXX. He made the transfer by accessing my account online and using some of my personal information such as SS number, email address, and date of birth and requesting this transfer. I do not know if he had my bank information, but he may not have needed it to make the transfer since my XXXX checking account was already linked to my Credit Karma account. This was done by me when I first set up my Credit Karma account so that I could put funds into my Credit Karma account from my XXXX account. It is important to note that I never lost the possession of my Credit Karma debit card. I had it in my possession the entire time.
I noticed this transfer on XX/XX/XXXX and reported it to my bank and to Credit Karma. I instructed my bank put a stop to all future transfers to Credit Karma. However, I mistakenly reported this unauthorized transfer as {$2000.00} instead of the correct amount of {$2000.00}. As a result, my bank contacted me about 2-3 weeks later saying that they could not locate a transfer of {$2000.00} and closed the case. Yet I did not realize that the bank closed the case because they contacted me via the message center on their XXXX website. I did not see that message as I was expecting an email with the results of their investigation. For well over a month after I reported this to both XXXX and Credit Karma, I received no relevant information from Credit Karma regarding this case ( case # XXXX ) other that they kept informing me that my account was under review. Each time I called I was told that my case has been escalated to the speciality department. I later learned that their specialty department was their fraud department. It was made abundantly clear that the customer service department that I spoke to numerous times is not at all coordinated with the specialty or fraud department as I was getting conflicting information. I was never able to speak with someone from the fraud department directly as they would only email me days later. During this time I could not access my Credit Karma account online to check activity to see all these fraudulent charges because the fraudster changed my phone number associated with my Credit Karma account. The only way to see your account activity is for Credit Karma to send you a verification code via a text message which you then must input on the website. The verification code was constantly being sent to a phone number that was not mine as it was changed by the fraudster.
During this time Credit Karma sent me a new debit card, even though I still had the original one. However, I was told that I could not activate the card because my account was still under review.
I have had repeated calls to Credit Karma, too numerous to mention here, but 2 calls are significant. In late XXXX or early XXXX I called Credit Karma regarding the wrong phone # issue. I provided them with my personal information, by sending them a pic of my drivers license next to my face. At this point they were able to change my phone # to the correct one. However, shortly thereafter the fraudster used my information to change the phone back to a different one and again I could no longer access my account information.
I called Credit Karma once again and this time they asked my to provide a copy of my Social Security card as well as my drivers license. I did so and my personal information was briefly correct on the Credit Karna account until the fraudster changed my personal info again.
Evidently, the fraudster was able to change my information by using the Chat feature on the Credit Karma website. Evidently, CK Chat never asked him/her for a passcode or security question to verify that he was me. Each tome I called Credit Karma to attempt to address this, I was given a new and different case #.
I am a member of XXXX, an XXXX XXXX XXXX. So on XX/XX/XXXX I contacted XXXX to assist me because I was getting nowhere with Credit Karma. On XX/XX/XXXX, we had a 3-way call between myself, XXXX and Credit Karma . It was during that call that we discovered that many, many additional charges were made using my Credit Karma account, but this time he was charging by using a digital debit card. We filed a new claim with Credit Karma ( case # XXXX ) to include the original {$2000.00} transfer and all the other charges on my Credit Karma account totaling {$4300.00} case # XXXX. At this time We also requested that this account be locked, but the representative told us in order to do that it to be escalated to the escalation team. Later that same day I received an email ( to my gmail account ) from CK alerting me that my account was in fact locked. However, on XXXX, XX/XX/XXXX I received an email from CK that says Good News a deposit of {$4000.00} was initiated to my CK Spend account and withdrawn from my XXXX acct ending in XXXX. How is this possible if my account was locked?
On XXXX at XXXX am I received an email from CK saying that my case was closed because that contacted me several days ago and that they have not heard back from me. However. They sent that email to the wrong email address sending it to my secondary email address not my primary which is the one I have always had with CK. On that same day on XXXX, myself and my representative from XXXX spoke to a CK customer service agent to try to get a resolution of this issue and to get a status update. The agent was initially trying to be helpful but upon gettig pertinent questions form the XXXX representative, the CK agent abruptly ended the call.
Furthermore, on or about XX/XX/XXXX, I received an email from Credit Karma that a new digital Debit card has been requested. On XX/XX/XXXX I responded to ( XXXX ) that I DID NOT request or Authorize a digital debit card and instructed them in no uncertain terms not to activate it. It was not until XX/XX/XXXX, 3 days later, that I received an email back saying that there was no active digital debit card, yet someone tried to open one at some point.
Then again, on XXXX XXXXXX/XX/XXXX, I received an email from Credit Karma that my request to transfer {$4000.00} from my XXXX account ending in XXXX was initiated and that my money is on the way. I made no such request and once again someone is accessing my account. It is abundantly clear that Credit Karma does not have adequate safeguards or security protocols in place to prevent this type of fraud. Other institutions have security questions that must be answered correctly or a security phrase that must be told to a representative. It is unfathomable that a financial organization can be so inept.
Once again, someone posing as me accessed my account and changed my phone number. Without that phone I could not go online and access my account. So on XXXX XXXXXX/XX/XXXX, we had a 3 way call to Credit Karma between myself XXXX and credit Karma during which time the agent once again escalated my case to the escalation dept. to have my account locked. He also instructed me to contact member support vis chat to change my phone number back to my correct phone number XXXX.
Finally, today XX/XX/XXXX my account has been locked as it should be. I know this because I tried to log in and I received the message that my account was locked.
I have been an XXXX XXXX cardholder for decades and they routinely handle cases like this within days. The same applies to XXXX XXXX XXXXXXXX, who I have been a customer also for decades. With both organizations a customer who has been victimized by fraud is able to contact their fraud department directly. Their security protocols are infinitely superior to the ones that Credit Karma has in place. I have not been able to contact the fraud department or security department of Credit Karma. Below is an email I sent on to Credit Karma Member Support on XXXX XXXXXX/XX/XXXX. This is only 1 of the numerous conflicting emails I have received from Credit Karma. One only needs to do a XXXX search of customer reviews of Credit Karma to see hundreds of devastating comments regarding the lack of professionalism, competency and integrity of Credit Karma.
Re : Call from XXXX : Case # XXXX [ ref : XXXX : ref ] XXXX XXXX XXXX To : Credit Karma Member Support Fri XX/XX/XXXX XXXXXXXX XXXX I need to get a PHONE CALL from the fraud department and speak to someone in that department immediately. I DO NOT WISH TO BE CONTACTED BY EMAIL. As demonstrated below, the emails I have received from Credit Karma have been full of mistakes and inconsistencies and they do not respond in a timely manner rather they respond numerous days later. days. My account has been hacked since XX/XX/XXXX by someone who keeps getting into my account and has stolen money from me using unauthorized transfers. My numerous, numerous calls to customer service have not solved the problem. It is incomprehensible that this has taken so long. I have been a cardholder of XXXX XXXX and a customer of XXXX XXXX XXXX for decades. They would have taken care of this within days!!
I have no confidence in Credit KARMA 'S ability to this problem. I need this problem corrected so that I may close my account permanently.
Please contact me immediately at XXXX. This is the only phone number I have had for the last 25 years and the only phone number that I have ever used with Credit Karma. Someone is getting into my account and changing my phone # with credit Karma. I must receive a call from Credit Karma or I will be forced to file a complaint with the Consumer Financial Protection Bureau, the Attorney General of California, and the Attorney General of West Virginia and XXXX XXXX
XXXX XXXX ________________________________________ From : Credit Karma Member Support XXXX Sent : XXXX XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX ; XXXX XXXX Subject : Call from XXXX : Case # XXXX [ ref : XXXX : ref ] Hi XXXX XXXX Please disregard this email it was sent in error.
Once again Apologies for the email, have a great day.
Regards, Credit Karma Member Support -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : Credit Karma Member Support [ XXXX ] Sent : XX/XX/XXXX XXXXXXXX XXXX To : XXXX ; XXXX Subject : Call from XXXX : Case # XXXX [ ref : XXXX : ref ] Hi XXXX XXXX I hope you're doing well. In order to further assist you, we are requesting the following : Photos of both the front and back of your government-issued ID with a selfie of you holding your ID under your chin.
A full copy of the bank statement from your linked [ XXXX XXXX XXXX ] account in XXXX format.
An explanation for why the transfer in the amount of {$2000.00} that was returned.
You can upload the requested documents using this secure link : UPLOAD HERE Regards, Credit Karma Member Support -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : Credit Karma Member Support [ XXXX ] Sent : XX/XX/XXXX XXXXXXXX XXXX To : XXXX Subject : Call from XXXX : Case # XXXX [ ref : XXXX : ref ] Hi XXXX XXXX Thanks for reaching out about this. I'm going to redirect your case to a more specialized team that is better suited to look further into the matter.
In the meantime, if your issue gets resolved on its own or if you have anything to add, please let us know by responding to this email. Thanks in advance for your patience Regards, Credit Karma Member Support ref : XXXX : ref
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| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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Credit karma put me through pre- approval for over a year. The first time I applied I had pre- approval with excellent odds they pretty much told me it was guaranteed. They approved me {$15000.00} and {$1000.00} down BUT one big problem they didn't have any available cars for that price and to keep checking back and they kept showing me offers of brand new XXXX for {$50000.00} ( first time I applied was XXXX ) Your pre- approved Figure is locked in for 3 to 4 months and then you have to apply again. The second time I applied my credit score dropped XXXX points because of the last time but it said again excellent pre-approval now I was praying they had a car this time. NOPE, that didn't happen I only got approved for {$6000.00} and they wanted {$4000.00} down! At that time I didn't understand what was happening until now. So, I try again because I got approved for {$1000.00} down on {$15000.00} they got to give it to me again I haven't changed a thing. The third time I apply again credit score went down again I couldn't figure out why it was going down I was getting bad credit pre- approvals now that I look back. I'm pre- approved excellent. I got denied and told to apply again in 3 or 4 months. Finally I get a loan from XXXX I live in a rural area I drive 2 1/2 hours to get it, it's not ready and I broke down on the way home lights started blinking like crazy and then it died. I was in the middle of the highway it was late at night. That was on XX/XX/XXXX Ii contacted them the next day and told them what happen and they were not sure why it happened and keep on eye on it and see if it happens again and I may have to drive it back 2 and 1/2 hours to get it fixed or towed. I don't receive my bill in the mail I know I have payment sometime in XXXX I have missed placed the folder plus because my son-in-law is XXXX XXXX XXXX XXXX XXXX XXXX and they have a XXXX year old. I need a working vehicle. I find the folder my payment due XX/XX/XXXX and I call them I tell them I didn't get my bill cause it's past the XXXX they said no problem lets make sure address is right and she will get it out to me and to contact her back if I don't receive in the next two week. I notice in the huge stack of papers when I found them and for a XXXX XXXX XXXX I'm paying {$41.00}, XXXX @ 25 % interest because in the pages I was signing away 50 pages on all those pages it said {$20000.00} retail buyer until close to the end and it says retail installment for a XXXX {$41000.00}. I couldn't do anything at that point because I need take my son- law to doctor. I did not realize I'm paying over double for a XXXX XXXX XXXX car it still ends up being a bad deal. I could have taken {$2000.00} and just bought one for that but NO credit karma made it seem like I was guarernteed pre-approved having the best odds with them and instead it turned into a nightmare. I finally get the bill from them it took the whole two weeks. I owe XXXX and I'm coming up on XXXX. I'm talking to dealership on how to get it looked at because the transmission wouldn't shift now 2 more times. I also have no tags because they have them and temp title. So they will check for dealership close to me and maybe get it towed there. I had the truck 60 days no repo notice no one said anything to me about they were taking it and my son in law wakes me up at XXXX XXXX screaming someone stealing the truck. I go running outside half dressed fighting with guy who came up into yard to hook up. He is screaming at me telling me I should of paid my bill I call the police because it's XXXX XXXX normal people don't sneak around someones house at XXXX XXXX I tell officer I have the paperwork in the house I have no plates yet it broke I just put Down {$2000.00} and had it for 60 days. He told me no he don't need see it that a repoman can just take it. I said you show me some paperwork because my loan company never said anything or mailed me something saying they was going to repo. They were working with me. No the officer let him take it not showing any ID or paperwork didn't even tell me where he was from or where he was taking. I'm sorry I'm devastated at this point and then my son in law looses his battle and XXXX XXXX XXXX. I get my statement in XXXX for my payment not saying a word about them repossessing the car. I have no idea where it's at they have no idea it was repoed I just got it. I could not deal with this at that point. They don't even know they repo it. Nothing but a nightmare planning funeral with no vehicle and no one knows anything about but some guy at XXXX XXXX sneaking around who doesn't give business card just drives away it. On XX/XX/XXXX I get letter from XXXX we repo your car..yea two months ago..glad they found it. They want to reinstate the agreement WHAT. They had just called me two days ago and didn't even know it was repoed. Now the want me to take bake a broken down truck that's XXXX XXXX XXXX and paying {$42000.00} and they just realized I got repoed 2 months and again I get letters weeks after the dates on the papers. My husband passed away XX/XX/XXXX so now my daughter looses her husband and her father and our family is really devasted and have no vehicle and this company sucks!! Send me my bills like I still have the car and then sends me notice 2 months after repoed they may repo it. On XX/XX/XXXX, I get call the dealership says your plates are ready title. WHAT?? I said does anybody know they repoed it. I have to tell someone from the company at least once a week " you took it 3 months ago '' and I got a letter this week it was sold back in XXXX and I owe {$15000.00}. Didn't even tell me date of sale nothing cause nobody at XXXX even knew it was repoed and was sold. I'm sorry this is so long I'm mourning this has been a nightmare. Own a truck cost me {$2000.00} maybe drove it 15 times and now it cost me {$15000.00} Credit karma has caused me a nightmares my identity was stolen in XXXX they haven't helped me at all. I'm sorry when I saw this it made sense and this is the first I even talked about this XXXX truck. I think I'm just gon na stay off that site because I looked the other day when I got the papers saying they sold the truck but they just called to have me reinstated now they call me 3 times day I don't even answer I'm tired of telling every person who works at that company you already took it and sold it and it already on. Credit karma See if I get pre-approved best deals. I'm sorry again anyone who reads this whole thing bless you.
I also had my identity stolen back at the end of XXXX XXXX by that cyber space they stole {$10000.00} that the bank didn't even try to help me get back instead closed my 30 year old account. Told me there really anything we can do. I went over to file a police report another woman was there same exact thing happened but not as bad as mine again the police officer said it is cyber we can't get them. They opened 3 cards in my name and used all my cards and took out close to {$10000.00} and have been disputing and asking for almost 2 years for help. I gave credit karma the people I talk to and what happened and because those credit card companies keep selling them I have to keep going through this and credit karma keeps denying me to remove them and now my companies gone out business because I have no credit and now back to XXXX I feel stolen from again. It took me a year to get that truck with their false hope and pre approval to drive it 15 days costing {$2000.00} cash and now {$15000.00} which broke down 3 times and wouldn't move the transmission in 60 days. My business was destroyed after they stole everything from me and XXXX. Then I finally get car almost year. Takes the only money I had {$2000.00} got 60 days and it broke down three times. They don't even tell me their was a chance of a repo they were helping me and just said I have to catch up and pay the late fees and it would be fine. Nobody knew we're it was when it got repo and then it gets sold and they offer me a resolution thinking I still have the truck.
How can a man sneak around someone house at XXXX XXXX no identity no business card no name and just takes someone's car. That is stealing I told the officer I do that I'm going jail. Then I loose my husband of 16 years who was XXXX ( XXXX ) and my son in law XXXX ( XXXX ) in one month they sold it but didn't know. All this has broken me at this point. I've lost everything I couldn't even afford a funeral and then ssi tells me I have to wait 13 years to collect his ssi. All of this is a nightmare and it started in XXXX. I am Sorry it is just pouring out me I'm grieving I'm done. Have a blessed day.
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| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2023, I purchased a program called XXXX XXXX XXXX by XXXX XXXX for {$2400.00}. This system was advertised as a " Done For You '' program, where XXXX promised that he and his team would help regular people ( with no trading experience ) gain access to {$200000.00} in funds from XXXX XXXX, in order to make trades and gain dividend payouts. He promised that, through his program, we would make a guaranteed payout of $ XXXX {$6000.00} per month, without having to do anything, as it would all be managed by his team.
The cost for the program was the initial {$2400.00} plus additional monthly payments, as well as other miscellaneous fees. Unfortunately, I quickly found out that this was a scam, and no one was making any money from this program. Additionally, after paying for a program that was advertised as " Done For You, '' it turned out to be a " Do It Yourself '' program instead. I had purchased the program because I have neither the time nor the financial expertise to run trades at this level. That is why I was counting on his promises of having his " team '' run the trades for me, using their A.I. bots. However, XXXX switched everything up. I tried reaching out to his customer support for a refund, and they just ignored me. I then reached out to my bank ( Credit Karma, through XXXX XXXX ) to file a dispute, as I have plenty of evidence to prove that this was a scam. ( See attachment - My XXXX Dispute ) On XX/XX/2023, after trying unsuccessfully to secure a refund from XXXX 's customer support team, I filed a dispute ( # XXXX ) with Credit Karma/XXXXXXXXXXXX XXXX to have them investigate the issue. On their dispute form, they had no way for me to even submit or upload any evidence, so I wrote out my complaint instead, and also let them know that I do have evidence to submit if they need to see it. No one from Credit Karma ever contacted me throughout their entire investigation to see my evidence. How are they able to fairly investigate a dispute without the full facts and without seeing evidence from me? What are they even investigating with NO evidence?
On XX/XX/2023, I was given a {$2400.00} provisional credit with a letter, stating that they are required to provisionally credit my account for the amount in question within 10 business days of acknowledging the dispute. They said that the final resolution would be no more than 90 calendar days from the date of the claim. ( Their letter is included as an attachment here. See attachment - Provisional Credit Notification ).
In the meantime, I spoke with several other people who had also purchased this program, and they had submitted evidence of the scam to their banks or XXXX ( whichever they had used ), and ALL of them had received refunds from XXXX or their banks and within a MUCH faster time frame than 90 days. ( I have included an attachment that shows 5 different people in a group Im a part of, who all received refunds from their financial institutions for their disputes against XXXX XXXX. See attachment - Received Refunds ) During the course of this investigation, I reached out to Credit Karma MULTIPLE times, both through phone and email, about why I had still not been allowed to submit evidence. They simply told me, In case that is necessary, the specialized department is going to be contacting you to request the information. ( I have also included the email here where they said this. See attachment - Credit Karma Email XXXX ). But once again, NO ONE ever contacted me. Every time I reached out to Credit Karma about this, I was told that the dispute team would reach out to me, but no one ever did.
Then, on XX/XX/2023, the {$2400.00} provisional credit was snatched back out of my account, with a note saying that my dispute was unsuccessful. There was not even a letter sent to me with any kind of explanation simply a note attached to the dispute that said Unsuccessful. ( See attachment - Dispute Unsuccessful ) I have asked several times to see an explanation of the findings or results of their investigation and why they found in favor of XXXX XXXX over me. I am owed an explanation. After snatching {$2400.00} out of my account, they did not even have the decency to provide me with any explanation of why they had come to this decision. It was bad enough that I was scammed, but now they have added salt to the wound by siding with the scammer, without even bothering to let me know WHY.
After this, I reached out to Credit Karma several times through email, chat, and phone, and they still refuse to tell me why they have reached this decision. They did not even give me an opportunity to appeal the decision, which I thought was required after a bank reaches a decision in a dispute.
On XX/XX/2023, I spoke to a Credit Karma chat representative named XXXX, who was very rude. I told her that I wanted to know the explanation and details of the investigation, as well as why I was not provided with an opportunity to appeal the decision. Instead, she decided that she no longer wanted to chat with me about it and ended the chat. ( See chat attachment - Credit Karma Chat XXXX ) Later the same day ( XX/XX/2023 ), I spoke with Credit Karma support through email. I explained the same situation to them and was told that they would escalate my case to a team of specialists who are more equipped to help me. ( See attachment - Credit Karma Email XXXX ) They then told me that I could attach any evidence to the email. I responded and attached a document, which included evidence. Once again, no one ever got back with me about this.
I reached out AGAIN on XX/XX/2023 and AGAIN included my document with all of my evidence. They said AGAIN that it seems like this case would be better handled by our specialized team, so they promised they would escalate it and that I would receive the assistance that I need. ( See attachment - Credit Karma Email XXXX ). However, unsurprisingly by now, no one ever contacted me after that.
By now, I am fed up. Every single time I reach out to their support team, I am told that my issue will be escalated to a specialized team, yet I never, ever hear back after they say that. No one from any specialized team or dispute team ever gets back to me, and there is no way for me to contact this so-called team. It seems to me that this is just a way to pacify me. They have still not explained what led them to reach their decision in my dispute and why they allowed XXXX XXXX to keep my {$2400.00}. They have also not allowed me to appeal this decision.
It does not appear that anyone has bothered to even review my evidence. This is an EXTREMELY unprofessional way to operate a bank. They have dropped the ball numerous times in this case. This is nearly {$2500.00}. I dont have that kind of money to waste. It seems to me like they could care less, and they didnt even bother to review any evidence from me without deciding in the merchants favor. That is not fair to me, as a client. At the very least, I deserve a fair judgment in this dispute. You can not judge a dispute fairly without reviewing the evidence. They continue to ignore me and pacify me, because its not important to them. But its important to ME. This is MY money, and they have supported a scammer getting away with it.
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| 06/02/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2023, I made 3 separate online purchases from a XXXX XXXX seller, XXXX ( merchant billing name is XXXX XXXX ), in the amount of {$40.00}, {$3400.00}, & {$40.00}. Each purchase was for an item the size of golf cart designed as a " mini car '' complete with air conditioning, headlights, doors, etc.
Another purchase was made through another XXXX XXXX XXXX XXXX ( merchant billing name is XXXX XXXX ) in the amount of {$36.00}. This item was for XXXX XXXX XXXX '' Zero Turn Riding Lawn Mower.
Neither of the merchants ever shipped the purchased items to my home address or my mother 's home address. Cancellation emails were sent out to each merchant since I had discovered that a gang of XXXX merchants were using XXXX XXXX to alleged sell merchandise which was never intended to be shipped.
On XX/XX/2023, I contacted Credit Karma to dispute the purchases on the basis of items ordered, but never received, cancellation of orders, and the merchant committing credit/debit card theft and bank fraud.
On XX/XX/2023, Credit Karma issued an online .pdf file of a Notice of Final Determination indicating that " no error occurred '' ; however, at this point, Credit Karma had made no contact with me asking for any supporting documentation or evidence to support my claim.
The ONLY ways, that I was able to communicate with Credit Karma was via online chat or a toll free number. I repeatedly called and chatted, even providing supporting documentation of the items purchased, the size of the items and documents verified by the USPS, which was postmarked and signed by a USPS Postal Employee that distinctly mentioned the dates of purchase, amount of purchase, item purchased, and date the merchant alleged the USPS had made a delivery to an address within the same zip code, but NO USPS Tracking Numbers were ever provided by the merchant.
The document postmarked and signed by the USPS Postal Employee verified that no such shipment or delivery was ever made by my local USPS Office.
I have NOT been able to speak with the disputes division of Credit Karma because they only communicate through email. I did email lots of supporting documentation including the two documents from the USPS verifying no deliveries were made by the USPS.
I still heard nothing from Credit Karma and I have requested copies of ALL documents that was used to deny my disputes on at least three separate occasions, even sending an email to XXXX, indicating that Credit Karma had closed the disputes, which I had to reopen the disputes case and requested copies of the documents used to deny my claims and since that email was sent on XX/XX/2023, there has been no communication from Credit Karma.
The XXXX has stated that they are aware of a XXXX XXXX scam by XXXX merchants allegedly selling items online but NEVER actually shipping the purchased items ; however, the XXXX merchants will ship a much smaller item weighing an ounce or two to a different physical address within the same zip code and use the same USPS tracking number for the larger item that was never shipped. Since no USPS tracking number was provided to me in regards to the above disputed purchase, the only way I could " track '' a shipment was to go through a link provided by the merchant, which was through a XXXX owned website where these merchants controlled what was entered into their tracking system.
The merchant would use an identical tracking number of an item that would be small enough to fit within a mailbox and meets the size restrictions set by the USPS for shipping and delivery. Basically, the merchant sold me " sold me empty space ''. This was verified by the USPS using their geo-location tracking system which confirms the actual address where the USPS made a pickup or delivery. No deliveries from the merchants were ever made to address.
After sending all of the supporting documentation to the disputes email address and the legal email address, Credit Karma made no attempt to literally investigate my claims regarding the disputes because on XX/XX/2023, Credit Karma issued a " final determination that no error occurred '' despite having the verified information from a federal agency, the USPS, which the merchant alleged was the actual delivery agent of the alleged shipments.
Credit Karma is operating as a financial insitution but is NOT legally operating inside the laws set forth by Congress or the US Treasury.
I can say that I had made other purchases using other financial institutions such as XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, and even a debit account with XXXX and each of those institutions found that the purchased items were never shipped nor handled by the USPS as the merchants alleges. IF these other financial institutions can resolve a dispute with the exact same circumstances, then why is Credit Karma refusing to accept the USPS verification and other supporting evidence as fact instead of relying on a foreign tracking website that did not even list a delivery being made to my address or my mother 's address with the actual USPS tracking number?
The reason is simple. By providing the USPS tracking number, the USPS can verify with 100 % certainty the location of the delivery, how big was the packaged delivered and who purchased the USPS tracking number and where the tracking number was shipped from within the United States.
I am seeking a total refund of the fraudulent sales made by the above listed merchants and I am also requesting that the CFPB issue corrective measures to Credit Karma AND disclose this issue to Congress AND the FBI since it is a wire fraud, bank fraud, mail fraud, identity theft, and online sales fraud on an international multi-million dollar scam that Credit Karma appears to be supporting by denying my disputes claim.
|
| 06/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
When I filed my return & I was thrilled because I was getting back over XXXX. I had applied for the refund advance, and was approved for a XXXX $ advance against my return. Unfortunately, because I did not have a bank account at the time, I was basically forced to create an account with Credit karma money spend account. Due to my financial situation at the time, I had no choice, otherwise I'd loose out on that advance. Little did I realize that could be and would be the worst mistake I could make! I have had nothing but problems with this account. I'm not going to tell you all of the issues I've had with them just the most recent and most frustrating. My credit karma money spend account was meant to be my savings. The funding I could fall back on. I did purchase a car after 3 years without thank goodness however, it was impossible to get my money from the account. I ended up spending over XXXX $ in fees alone just to XXXX XXXX myself the money to buy my car. Anyways back on topic. I realized that money was missing from my account. Not just a little alot. {$5900.00} to be exact. Someone had gotten either my card or my numbers or something and cleaned my account out. I of course filed my dispute. I thought everything was going to get figured out. I made a police report, gave the proper information I had along with any paperwork they requested. I have been fully cooperative. It wasn't til a few days later I checked my credit report just to discover someone stole my identity. I then again filed another police report and filed a identity theft afadavit with the FTC. I submitted everything to credit karma to assist with my dispute to get my money back. 9 days after filing my dispute, all of a sudden now there's a problem, and I received an email stating my account was closed. I immediately reached out trying to figure out what was going on and why it was happening. My account at the time had a positive balance even though funds were already taken an yet they still shut my account down and has been holding my money hostage basically. The only thing that they have told me, is I have to wait 10 business days to receive a final resolution letter. That they can not tell me anything about the situation I have to wait. The XXXX business day has come And gone and I still haven't gotten any cooperation yet. Finally after a month and I half I finally got an answer as to the problem and I'm told it's because of a return made. I have filed a complaint with the XXXX and upon doing so I've discovered that I'm not the only one they've done this to this year so far. There's at least a few XXXX people that have the same complaint. I have already contacted an attorney. I also in the process of filing for a class action lawsuit against them. I have already contacted them and told them what I'm doing because they clearly don't have their consumers best interest at XXXX. All contact has been done through email because you can't ever actually reach anyone on the phone. I have been drug through the ringer given every excuse possible. I was a victim. And instead of trying to help me, they closed my account without any notification nor legit reason all they keep saying is upon agreement they have a right to shut down my account at any time for any reason. This is not right. They are stealing my money. Someone else stole And used my account. When I notified them they pretended everything was ok that they were going to help me handle the situation. I was also notified that after XXXX business days that I wouldn't be given a provisional credit for the amount that was missing from my account. They kept bringing me through the ringer kept giving me excuse after excuse after excuse. On the XXXX day the day before I was supposed to get this provisional credit they close my account without telling me without getting me a reason and they've been holding my money XXXX ever since. I had a positive balance in my account at the time that I got closed. However they have not returned those funds nor have they returned that almost {$6000.00} that was taken from my account. I properly notified them. I submitted all paperwork police reports everything that was requested of me and then some. And then they still go behind my back close my account and now they're trying to steal my money. I worked my XXXX off for that money that was my tax return for this year. They should not have the legal right to be able to steal it from me. I'm not the only person that they have been doing this to there's so many others. If you were to go on the website better business bureau website there are hundreds of complaints for this year all with the same issue. They are intentionally doing this to people and they need to be stopped. I want my money back. I have been a victim of identity theft and someone got a hold of my account and took almost {$6000.00} from me. And this is how they have responded and treated me in this situation. Finally after a month and a half of dealing with this I finally get a response and they finally tell me that it's because of a return. I don't even understand what the heck that's supposed to mean. Either which way my account had a positive balance at the timing of my account getting closed. Where is my money why have I not gotten it back yet. And where is the {$6000.00} almost that disappeared from my account what am I supposed to do about that now? I would never have had used that account to begin with if it wasn't for that being the only option I had to get my advance. So I don't know what else to do at this moment, but I would appreciate someone reaching out to me, to let me know what can or will be done if anything can.
|
| 09/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had to dispute many charges on my account that started in XXXX. In XXXX they denied some disputes and granted others even though they are from same merchant, same type of online purchase and similar amounts.
I had to fight to appeal the denied disputes because it was stated that they were denied due to Regulation E, which is incorrect they are all online purchases. That was eventually overturned and appeal was successful.
Now in XXXX I noticed more of these online purchases from same merchant and same type starting in XXXX to XXXX.
I again dispute these transactions.
I again was denied stating regulation E. I again emailed Credit Karma, called, chatted on the support to get help with appealing. Emailing all of my proof showing it was all online purchases and the same exact merchant from the previous successful appeal.
They will not call me to speak to me only send emails I can't respond to. I contacted XXXX XXXX XXXX. They did not respond to XXXX. I told them I contacted XXXX XXXX XXXX and emailed the corporate office, the very next day they froze my account and now closed it. Which I believe is in retaliation.
Below are emails I sent to them asking for help.
I need help please. I'm trying to solve this with credit karma. The only other thing I know to do is call my attorney.
My account was closed in retaliation and my disputes were incorrectly denied.
Tell me who I can talk to about this? Who can call me? Because whoever is handling this is not understanding the emails and attachments.
There were disputes in XXXX Dispute ID:XXXX. I had to appeal and ensure information was correct.
This is exactly what I'm doing now with dispute id XXXX, XXXX.
Same merchant, similar amounts exact reason as above, dispute that it was denied. I appealed Dispute ID:XXXX and it was approved.
Now with dispute id XXXX, XXXX. Im being told several different things by several different credit karma customer service.
Why can't someone call me so we can straighten this out?
I'm being lied to by credit karma customer support.
So my account was closed in retaliation.
I did not mess up on the disputes. You can't tell me the disputes are successful and some not successful due to regulation E when they are all same merchant and type.
I'm on XXXX. My XXXX can't be change till XXXX. It takes a month. My XXXX will come to my credit karma account in 9 days. I need to be able to transfer that out or I can't pay my rent and risk losing my housing. All because credit karma was wrong on some disputes and decided to retaliate and close my account.
These disputes were of similar dollar amounts to the other disputes. The other disputes ( see attachments ) were also investigated and I also had to appeal them because they were denied originally stating the exact same thing Regulation E as these disputes.
So again I'm told information that is different than before and incorrect from what other customer service told me.
If you review the attachments you will see the proof that the other ones were investigated appealed and approved as I am doing now with these.
Exact same purchases, merchant and price.
What evidence supports the denial of the disputes? I'm formally requesting all information from the investigation.
The PDF states regulation E, however these disputes are electronic transactions.
Again these disputes are exactly what happened last time in XXXX. And last time I went through this same exact thing and they were investigated.
I don't care the account is closed. This is in retaliation for contacting corporate office and XXXX XXXX XXXX. It just so happens the day after I inform credit karma customer support I contact corporate and XXXX my account is closed.
I'm done with credit karma. I want the money I'm owed from these disputes.
I need to appeal this yet again. This happened last time. I expect it be approved as before and fixed much faster than last time.
See attached PDFs I need to talk with someone about these disputes. All the others were successful. Why when these that are with same merchant and type of transaction are unsuccessful. I never received an email asking for information about this dispute id.
These are unauthorized electronic transactions and would be covered under Regulation E These disputes for dispute id XXXX, XXXX was not researched correctly.
I need a response before I contact the corporate office.
You see attached the PDF of the unsuccessful disputes.
Also attached is a screenshot of a successful dispute which is exactly the same kind of transaction as the unsuccessful ones. These are some kind of online game. All transactions were done online XXXX XXXX XXXX
|
| 04/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
This bank is not acting in accordance with Regulation E in the process of a debit card dispute. Their argument is that my claim reason is not eligible for a temporary credit under Reg E, which is false. The regulation broadly covers all types of ETFs from the account, with no particular exclusions.
I will be attaching direct excerpts from the regulation below to explain the banks violations : EXERPT 1 ( 1 ) Ten-day period. A financial institution shall investigate promptly and, except as otherwise provided in this paragraph ( c ), shall determine whether an error occurred within 10 business days of receiving a notice of error. The institution shall report the results to the consumer within three business days after completing its investigation. The institution shall correct the error within one business day after determining that an error occurred.
( 2 ) Forty-five day period. If the financial institution is unable to complete its investigation within 10 business days, the institution may take up to 45 days from receipt of a notice of error to investigate and determine whether an error occurred, provided the institution does the following : ( i ) Provisionally credits the consumer 's account in the amount of the alleged error ( including interest where applicable ) within 10 business days of receiving the error notice. If the financial institution has a reasonable basis for believing that an unauthorized electronic fund transfer has occurred and the institution has satisfied the requirements of 1005.6 ( a ), the institution may withhold a maximum of {$50.00} from the amount credited.
The bank has not applied a provisional credit to my account after 10 business days. Instead, they have informed me that my claim is not covered under Regulation E, which is false and not explicitly stated in the regulation.
EXERPT 2 An institution need not provisionally credit the consumer 's account if : A ) The institution requires but does not receive written confirmation within 10 business days of an oral notice of error ; or ( B ) The alleged error involves an account that is subject to Regulation T of the Board of Governors of the Federal Reserve System ( Securities Credit by Brokers and Dealers, 12 CFR part 220 ) ; ( ii ) Informs the consumer, within two business days after the provisional crediting, of the amount and date of the provisional crediting and gives the consumer full use of the funds during the investigation ; ( iii ) Corrects the error, if any, within one business day after determining that an error occurred ; and ( iv ) Reports the results to the consumer within three business days after completing its investigation ( including, if applicable, notice that a provisional credit has been made final ).
The institution did not request written confirmation, but I sent supporting documentation the same day I filed the claim, and confirmed it was received and attached by the bank. None of the other exceptions in this excerpt were satisfied by the bank.
EXERPT 3 ( 3 ) Extension of time periods. The time periods in paragraphs ( c ) ( 1 ) and ( c ) ( 2 ) of this section are extended as follows : ( i ) The applicable time is 20 business days in place of 10 business days under paragraphs ( c ) ( 1 ) and ( 2 ) of this section if the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made.
( ii ) The applicable time is 90 days in place of 45 days under paragraph ( c ) ( 2 ) of this section, for completing an investigation, if a notice of error involves an electronic fund transfer that : ( A ) Was not initiated within a state ; ( B ) Resulted from a point-of-sale debit card transaction ; or ( C ) Occurred within 30 days after the first deposit to the account was made.
The fund transfer was completed after 30 days of the first deposit to my account, and even if this condition was satisfied, the bank would be required to credit my account within 20 business days instead of 10. Again, none of the other exceptions are satisfied here for my specific account, but the bank is refusing to apply a provisional credit.
This bank is deliberately trying to get around the terms of Regulation E, which they are legally required to follow. They need to be held accountable by their regulators and apply the provisional credit to my account immediately. Further, I have supplied all required documentation ( dated credit slip from merchant proving credit was due ), so the bank should have no problem resolving the dispute in my favor promptly.
|
| 04/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX my account was charged for {$2000.00} at a XXXX XXXX.. Apparently the first time the charge was made it was kicked back bc my transaction history shows a charge for {$2000.00} immediately after it shows reversed.Right after the reversed charge another charge is made for {$2000.00} and goes through.I wasn't able to report the charge until a month later on XX/XX/23 due to not being able to access my account as my number listed on my account was no longer active & I wasn't sure exactly what transaction was fraudulent.I just knew my money wasn't correct.I tried multiple times throughout the month to chat with credit Karma and update my number.They would not allow me to update my number with my XXXX XXXX phone number.So I had to get a new phone before I could access my account.On XX/XX/23 I was finally able to update my phone number and access my recent transaction history.Once I was able to see what transaction was fraudulent I reported it to credit karma.I told them I was reporting a fraudulent charge and told them exactly what charge I was reporting.As I did not make this charge or authorize the transaction.The dispute ID number is XXXX... I was advised that provisional credit would be given on the XXXX day.On XX/XX/XXXX XXXX support emailed me stating they have received the dispute and their records indicated that the transaction was made using a mobile device..And asked if my card was the only thing that was lost or stolen..I replied back to them that I had previously ordered a new debit card but it never arrived.I was using my digital card which I had connected to my XXXX XXXX..If I didn't make a purchase online directly with my digital card numbers than my transactions were done via adding money to XXXX XXXX..That can be verified by looking through my previous transactions.I also informed them that I have a older model android that is not capable of using NFC or tap to pay transactions.Farther more they can verify the IP address used to make the fraudulent transaction does not match the device I use.I didn't get a reply back.So on the XXXX day I contacted XXXX about provisional credit.Im advised that it will be issued sometime on XXXX XXXXJust to make sure the CSR told me correctly I reached out to XXXX again on XX/XX/23 to find out about provisional credit..I 'm told the same.I took screen shots of them both ... Later that evening I get a email saying my dispute was unsuccessful.I immediately contact them again asking to see the documents of how they reached that decision and let them know I wanted to appeal..The CSR proceeds to tell me that he will submit the appeal and request the documents get sent to me via email but than never comes back to the conversation.Again I took screen shots of the conversation.Today I get a PDF of the reason why but no documents backing up the claim..The letter states that my dispute was denies bc Regulations E only covers fraud charges and I authorized this charge ... XXXX You got ta be kidding me!! No the XXXX I didn't authorize the charge and I stated that from the get go.. I'm still stating this and have screen shots to back me up on what I said.This is freaking nonsenseXXXX literally lied just so they wouldn't have to give me provisional credit..Ive asked to appeal the decision and I get the same script from each CSR that a special department handles disputes and only contacts via email and they don't have a clue when they will contact me but at some point they will..No that's not acceptable not for myself or any other consumer.I have $ XXXX just gone from my account and kids to feed but I'm supposed to tug my tail and wait for XXXX knows how long on someone to contact me?? Not acceptable..just like my dispute being denied based on XXXX telling lies..The dispute was reported fraudulent from the start... now y'all decide that it's not and when I've asked for the documents that y'all based the decision off of all I'm given is the run around.I want to see the documents like I have a right to see... I want to appeal the decision and I want the provisional credit applied to my account as I was told it would be.This is not good business and I feel like XXXX tried to play me thinking I didn't know my rights.I will be contacting the XXXX the CEO again and if I have to I will get a lawyer.Its totally unacceptable for XXXX to do consumers like this.And I am far from the first person they have done this Way..just look at all the complaints on them all over online.
|
| 08/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My account has been intentionally Sabotaged by credit karma.
They failed to investigate my dispute and wanted my dispute canceled so that they would not have to provide {$840.00} in provisional credit.
They canceled my original dispute early before due date stating they found no errors. But never submitted my dispute to the merchant.
After they canceled my dispute they did not provide any circumstantial evidence for canceling my dispute and would not communicate with me.
I requested documentation they used to determine my dispute and they ignored my requests They changed there story of why they canceled my dispute stating they canceled my dispute due to me not providing requested documentation by due date even though they canceled my dispute 3 days early before due date.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- [ Regulation E 1005.11 ( b ) ( i ) ] " Specifically says, The notice of error is effective even if it does not contain the consumers account number, so long as the financial institution is able to identify the account. '' " Institutions can request written confirmation of the error but completing the error resolution investigation can not be dependent on receiving written confirmation. '' " If the institution requests written confirmation of the error but does not receive it, the institution must still complete the investigation '' Violated- Regulation E 1005.11 for original dispute that was canceled XX/XX/23 In the amount of {$840.00}, This was the sole reason for why the dispute was canceled on XX/XX/23. Credit *Karma used this violation for their denial reason, stated my dispute was canceled because I failed to turn in requested documentation for my dispute*. The reason for why they did not receive requested documentation from me was due to Credit Karma canceling my dispute 3 days prior to the due date that was given for me to turn in the requested documents '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- [ 1005.11 ( d ) ( 1 ) Written Explanation ] " You must then give the results of your investigation in writing within three business days, and you also must tell the consumer of their right to request the documents you relied on in your determination. '' Violated- Credit Karma failed to issue notification after completing investigation ( 2nd investigation ).
Credit Karma failed to advise me the right to request the documents they relied on in their determination within 3 days.
Failed to provide documentation used in their determination within 3 days.
Credit Karma Provided inadequate documentation late -failed to provide it within 3 days.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- [ 1005.11 ( d ) ( 2 ) Debiting Provisional Credit ] 1. Alternative procedure for debiting of credited funds.
" The financial institution must comply with the requirements of this section by notifying the consumer that the consumer 's account will be debited five business days from the transmittal of the notification, specifying the calendar date on which the debiting will occur. '' Violated - Credit Karma failed to issue notice and/ failed to issue required 5 day notice that they will be reversing/removing provisional credit from my account.
Credit Karma lied to me about investigating my dispute. They stated that XXXX handled the investigation XXXX denied have any involvement with my dispute.
XXXXXXXX XXXX who issued credit karma XXXX debits denied having any involvement with my dispute.
XXXX XXXX deceitfully made me believe my dispute was being investigated when they predetermined my dispute to remain closed so that they would not have to provide me {$840.00} XXXX in provisional credit. They only were willing to provide {$340.00} in provisional credit. They knew all along that they were doing nothing to investigate my dispute and led me to believe they were investigating it. They had no intensions of allowing me to properly have my dispute investigated and took a personal deceitful approach when handling my dispute. They never contacted the merchant to prove the unauthorized charges, instead they provided me a single accounting receipt that shows no proof of the transactions. It was a receipt from credit karma that they lied about and stated it came from the merchant. They are deceitful and don't provide a fair process and investigation for disputed because they don't want to lose the dispute.
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023, I made a purchase for a replacement amplifier on the website XXXX, I spent {$310.00} on the item and never received a confirmation email. I tried to call the company but discovered that the customer service number on the website was actually the number for an entirely different company. I filed a dispute with the bank ( Credit Karma ) and in XXXX they denied my dispute in favor of the merchant without explaining why. I filed a redispute and at this point it had been over a month since I placed the order. I still have not received any confirmation email or a tracking number for my product. In XXXX, I got a notice from my bank stating that the merchant provided sufficient and compelling evidence that I received my package and that no error occurred. Their resolution was for me to contact the merchant to resolve the matter. I called my bank to ask what evidence did they have to deny my dispute and they stated the merchant provided them a tracking number ( XXXX ) and because it shows delivered they denied my dispute. I still never received a tracking number from the merchant so I asked my bank to provide it to me so I can call the shipping carrier to ask what happened to my package. When I called XXXX they stated that the tracking number was not from the merchant. The tracking number was for a package that they received from XXXX and the package had a different name and address listed for delivery. XXXX advised me that because this package did not have my name or address they could not help me with a dispute as they delivered the package to its intended recipient. I called XXXX to confirm and XXXX advised me that the tracking number was indeed a package they shipped to one of their XXXX members but could not give me further details. XXXX was unsure how the merchant provided my bank with this tracking number but confirmed with me too that this package did not belong to me nor was this a package that the merchant shipped. So essentially the merchant found a tracking number for a package that was being delivered to a location in my city and state. The bank tracked the package on the XXXX website and saw that it was delivered to a location in my city and state, but failed to call XXXX and confirm if it was delivered to the street address I provided the merchant ( My home ) and if the package had my name on it. I emailed my bank with the information and advised them that they had failed to verify the tracking number. I also informed them that the merchant provided them with fraudulent information and I asked them to redispute my claim due to the new evidence proving that the merchant never shipped my package nor did I ever receive my item. My bank denied redisputing my claim because they stated the tracking number shows as delivered. They refused to contact XXXX to confirm if the package belonged to me and as a result, claimed that no error occurred. My bank keeps telling me to contact the merchant which I have tried to do. As stated earlier the phone number on the website directs me to a company based in XXXX. This company stated they have tried to contact the owners of the website to remove their phone number but they were unsuccessful in getting a response. I have also emailed the website customer service email and the merchant directly but I have not gotten a response from either. Please help me, my bank did not do a proper investigation, all you have to do is call XXXX and ask if my address matched the address the package was delivered to ; as stated earlier it is a different name on the package, a different street address but the same city and state. Below I have attached a copy of my bank 's determination letter. It shows the tracking number, a transaction statement from the merchant, and a screenshot of what the XXXX website shows when you track the package. Please keep in mind that it has been over 120 days since the package was delivered so it can no longer be tracked on the website. Also, the website only shows the city and state it was delivered to. In order to verify if the address it was delivered to matches the address I provided the merchant you have to call the XXXX customer service line. Thank you so much.
|
| 01/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On Monday, XX/XX/2022 at XXXX EST I received an email message from Credit Karma Member Support. The message read, XXXX XXXX, Heads up : youre almost complete with linking your external account and your Credit Karma Money Spend account remains locked.
Please provide a copy of your government issued ID and a recent copy of the bank statement for the account you are trying to link. Here is an article that lists all acceptable documents.
To resolve this issue, please respond directly to this email with the requested documents or feel free to contact Credit Karma Help Center.
Until then, sorry for any inconvenience.
Regards, Credit Karma Member Support ref : XXXX : ref -- In response to this message, I contacted the company directly through their website before replying to the email. I did this because the email message was formatted like a phishing request. All of the links were broken, it did not include any information that seemed directly tied to my account and it referenced my account " remaining '' frozen- a status I was never made aware of in advance of this message.
I submitted a support ticket through the website within minutes and replied to the email at XXXX EST that very day with the requested photo ( s ) and statements. I asked why I was not told in advance that my account would be frozen or alerted to any issue with the account. I received no reply. I specifically asked if this freeze would affect my ability to receive direct deposits, as I had been expected a very large deposit that had been delayed for other issues. I received no response.
No response was received for the rest of the day on Monday. I also received no response on Tuesday. I still had no idea why the account had been frozen or if it would affect my ability to receive deposits. Today, Wednesday XX/XX/2022, my direct deposit was processed and moments later a return process was initiated by Credit Karma with the reason code " Account Frozen. '' At XXXX EST, I called the only number made public to banking customers and reached a customer support agent. The agent explained that she could see my case number but the team who handles those cases related to frozen accounts is not available by phone. I called once more later in the morning to see if there had been an update and to ask if it were really true that there was not any person I could speak to regarding this major, critical issue. They confirmed that I would simply have to wait for a response to my email.
At XXXX EST on XX/XX/2022 I received an email asking for yet another photo - this time of me holding my license in the photo. I immediately responded with the requested photo and requested additional information. I asked why the account was frozen, if I could expect a resolution during this day, and if the deposit reversal could be cancelled. I was told, " XXXX XXXX, Thank you for the prompt response. Unfortunately, no other details can be given at this time. We appreciate your patience and cooperation while your account is under review and we apologize for any inconvenience. You will be contacted once your case has been resolved.
Regards, Credit Karma Member Support -- I replied once more, as this entire situation is unbelievable. I am in my forties and have never experienced such shady dealings by a bank. I have never been contacted in advance of an account being locked, I have never been told that I can not be told the issue. The idea that this company can just lock my account without telling me why and without making themselves available by phone seems to be very shady business.
Again, I was told : XXXX XXXX, We apologize for the inconvenience. Regretfully, at this time, we are unable to provide additional information.
Regards, Credit Karma Member Support __ I want to understand how it is not a violation of some policy somewhere that Credit Karma has taken these actions on my account and has purposefully withheld all details related to their decision. I would like this complaint to not just benefit me in this moment but any other customers who might find themselves in a similar situation.
Thank you.
|
| 03/26/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/XXXX, I provided account information for my Credit Karma Savings account, which I obtained through the Credit Karma app, to XXXX XXXX to process a payment to my credit card in the amount of {$1000.00}. The payment was accepted by XXXX XXXX, and posted to the account. I also saw the payment reflected on my Credit Karma Savings account with a posting date of XX/XX/XXXX.
A few days later XXXX XX/XX/XXXX ), I checked an unrelated notification from Credit Karma 's app, and noticed that the reported balance on my savings account appeared high. When I checked the account, I saw that Credit Karma had reversed the payment processed on XX/XX/XXXX. I then checked my XXXX XXXX app to see that the payment was still reflected on my credit card account. I contacted Credit Karma 's customer support to file a complaint and I contacted XXXX XXXX to notify them of the pending reversal.
During my phone call with XXXX XXXX, I was informed that they do charge NSF fees ( which would not be applicable in this case, there were more than enough funds in the savings account to process this payment ), but that they would be open to waiving fees caused by institutional issues. XXXX XXXX has since charged a {$29.00} Payment Reversal fee due to Credit Karma taking the funds back. ( Note : I have not yet asked XXXX XXXX to reverse the fee. ) In my correspondence with Credit Karma, I advised them of the situation and advised that I did not understand why this payment had been reversed. Credit Karma 's associates provided standard information about the account and did not address points of my complaint either satisfactorily or at all. As a former Complaints Analyst at a large national bank, I find the fact that portions of my complaint remained unaddressed extremely unprofessional and a potential liability for the company. The things I wanted Credit Karma to address are as follows.
1. I opted to use the recent Stimulus Payment to make this large payment to my XXXX XXXX Credit Card. While I filed my XXXX taxes through Credit Karma, I did not provide my Credit Karma Savings account information on my tax documents to process the payments for the taxes I owed ; I provided my XXXX XXXX Savings account information and the tax payments were processed from there. Furthermore, the other two Stimulus Payments both went to a different XXXX XXXX Savings account. The third Stimulus Payment ended up in my Credit Karma savings account. Since I did not provide this information on my tax form, I can only assume that Credit Karma provided this information to the IRS without my knowledge, consent, or informing me of such action. Had the third Stimulus Payment been routed to either XXXX XXXX savings account, as I reasonably expected to be the case, none of the issues caused here would have happened. Credit Karma has not addressed this issue in any of my correspondence with them.
2. I asked that Credit Karma compensate me for the {$29.00} XXXX XXXX Charged in the from of an account credit. It is my opinion that given Credit Karma 's conduct from the prior enumerated point, I should not have been charged a Payment Reversal Fee by XXXX XXXX. Since I have been charged a fee, I believe that Credit Karma is responsible for compensating me for it due to their unprofessional conduct. Credit Karma has declined to credit me {$29.00}.
3. I have not brought this up with Credit Karma in my correspondence with them, however, I was never notified that the payment was being reversed by Credit Karma. At the very least, if I had been notified, I could have contacted XXXX XXXX prior to the payment reversal to make other payment arrangements from one of my other banking accounts elsewhere which may have prevented the fee from being charged. Since there was no notification, I was not afforded the opportunity to make these arrangements. Had I been notified, I would likely not be filing this complaint.
I can provide the documentation to confirm this sequence of events, if necessary.
|
| 10/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
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Web |
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In XXXX I placed an order online with XXXX. I received my package in two packages. I got the first one, no problem. I get a notification I received the second, but the box was no where to be found. I submitted a dispute because I was under the impression something was wrong. Later I find out that the package was stolen by my neighbor, I got the package back, then I cancelled the dispute. This was the first dispute, and I admitted to the bank it was a mistake. No big deal.
I returned half the products I ordered. I hear nothing about receiving a refund. There's no way to speak to a human that works at XXXX for me too, so I did not and could not contact the company about this. I contacted the bank and I was told I should try filing a dispute. The claim was denied.
Eventually, I get an alert that my refund was sent on XX/XX/XXXX. Odd or maybe I was confused, but at least I've now been alert the refund was coming. I wait the 5-15 days they said it would take to get a refund. All that time goes by and I still don't get a refund.
At this point, I do even more research to understand what's happening. This is when I go back to XXXX 's website to reread their refund policy. ( https : XXXX ).
This policy states : For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer ( your bank or card company ) for assistance ; they will still be able to receive the money on your behalf.
This is when I remember between making the purchase and when my refund was supposed to be sent I received a new debit card. I reach out to the bank and tell them that the reason I have no received my refund is because I got a new card, which they should have proof of. XXXX 's company policy says if I got a new card before my refund was processed, then I need to go directly to my bank to receive the funds. I tell them I have proof of everything and I was told I would be able to submit said proof with my new claim.
Instead, my dispute was denied once again and I was never allowed to send in the proof. In this denial it's said that my claim was rightfully denied, and they will not be assisting me further. I have since contacted a supervisor at the bank, but I was told his department has literally no say in what happens in refunds. He said he can make a note that I have proof, but he can not promise I'll actually be able to submit said proof. I'm not waiting to hear back from the bank regarding this fourth claim. The reason being the last person I spoke to also said they would make a note that I had proof and I was never allowed to submit it before being denied. I'm under the impression that the bank is just going to deny me again.
I'd like to note despite repeatedly despite only the requesting partial refund that I'm owed, the bank repeatedly filed a claim for the full amount I initially paid. They are denying the claim, because I received what I paid for therefore I'm not entitled to a refund of the full amount. However, the claim is regarding the amount I've been refunded... not the full amount I paid. Despite repeatedly saying I'm requesting a specific partial amount, each claim was regarding the entire amount.
They are completely ignoring the fact I am not asking for a refund of the full amount. They have repeatedly submitted claims stating that I'm requesting the full amount. I am asking to receive the refund XXXX sent out to me and I'm rightfully owed. I do not want the full amount, nor have I ever asked for it. I literally just want the money that was sent back to my account.
Also, I've repeatedly was told the bank had no proof I was given a refund... I explained many times that the reason there isn't any proof being processed by the bank is because XXXX 's company policy says I can't get a refund when the card I used to pay is no longer active.
They are refusing to give me my money.
|
| 02/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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Web |
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To whom it may concern, I am having an issue with credit karma.
I created an account with credit karma through XXXX on the XXXX of XXXX.
Open creating the account, I connected my XXXX XXXX account to credit karma and transfer {$20.00} so I could have funds in that account.
However, a few days later I noticed another {$20.00} was taking out of my XXXX account but this was unauthorized. I contacted both Banks and credit karma customer service told me to dispute it with XXXX.
During that time, my federal taxes also had hit the account {$4200.00}, so I transferred a majority of it to my XXXX.
However, the next day I went to check my account with credit karma and it was locked.
I continue to monitor the number on the account, although I did not have access to it. Although my account was locked, it still accepted my state taxes of {$210.00} as well.
I struggled getting a hold of them on their XXXX number. When I did get a hold of a representative, I kept getting the runaround.
One representative would tell me that they can't find my account.
I had another representative tell me that my account was closed out and that they would send me a check and mail within the next 5 to 7 business days, however she could not give me a confirmation number.
The representatives are only able to give me their number and not a work number so I can report who I have been speaking to.
Finally I failed a complaint online with them and received an email requesting proper paperwork and identity. I sent that proper paperwork and received a email the a few days later stating that they had received my proper paperwork and that my account has been unlocked. However, to my surprise my account was still locked. I contacted them and asked them what is going on, since they have already confirmed that my account has been unlocked.
The next day, someone messaged me back and said that they don't have any further information on my account and can't explain why. The only thing they continue to say is that they will send it to someone in the higher department, however I never hear from anyone in that department that they are talking about.
Today, I looked on my account and the entire balance was gone.
Even though my account was locked, there was a balance remaining but if I tried to click on it it would go to a page stating that my account is locked. However today there is nothing on my account. I called the fraudulent service for credit karma and the man on the phone said that he could not find my account because my phone number is no longer associated with that account.
I am begging for help in this situation. It is not just me who is going through this. I decided to go on credit karma 's page in post under their post with my case numbers.
They did not help me even though they have been posting under everyone 's post, to put their case number so they can contact them.
I have discovered after reading under their post, that thousands of people have been dealing with the same thing. As soon as the federal and state taxes hit, their accounts have been locked.
They are even refusing to close my account out due to it being locked. So I have no access to anything.
I have tried to contact multiple sources about this.
I feel that it is THEFT BY DECEPTION.
After contacting them over the course of a few days, the XXXX number stopped working and it was only a number to leave a message for disputes.
The only other access to them through number is on the back of the cards, and they can only help with the cards.
This bank is associated with XXXX XXXX, however, I have contacted XXXX Bank as well and they are unable to do anything about the situation because they said that they do not have access to credit karmas system since they have a different routing number.
XXXX : Case # XXXX Credit karma spending account Routing # XXXX Credit karma, Inc XXXX XXXX XXXX XXXX XXXX California XXXX Email : XXXX Number : XXXX
|
| 03/18/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
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Web |
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I am concerned that the administration of Credit Karma XXXX XXXX is using their bank account products to unduly interfere in consumers ' external accounts and affairs including those related to government payments and perhaps other unknown interferences.
It appears Credit Karma XXXX XXXX account administration has overstepped its bounds and has unduly interfered or altered my data and file information with the IRS in an attempt to intercept and force my IRS EIP3 Stimulus into their administered account which I closed in XX/XX/XXXX. The IRS/Treasury should have deposited EIP3 to the XXXX XXXXXXXX account that I listed on my last IRS tax filing for tax year XXXX however Credit Karma XXXX XXXX somehow interfered and had the EIP3 diverted to the account I previously closed. I am appalled by this because IRS EIP 1 and 2 were deposited into my XXXX XXXX account as they should have been but on no filings or IRS documentation have I included the Credit Karma XXXX XXXX account numbers so they have imposed their will to redirect my payments without my knowledge or consent.
Timeline : In XXXX or XX/XX/XXXX I filed my XXXX taxes and listed a separate and unrelated XXXX XXXX XXXX account in the filing. I did not include the Credit Karma XXXX XXXX account number on any IRS filings.
On XX/XX/XXXX I made my initial deposit to open an Credit Karma XXXX XXXX account due to their advertisement of about 2 % savings rate.
By XX/XX/XXXX Credit Karma XXXX XXXX rate dropped to about 0.5 % seemingly due to changes in US fiscal policy.
On XX/XX/XXXX and XXXX I withdrew all funds I had in the accounts since I was already receiving 0.5 % in the aforementioned XXXX XXXX account I used for my XXXX taxes. I attempted to close the Credit Karma XXXX XXXX account around this time but was unable to due to upcoming earned interest deposits.
On XX/XX/XXXX I finally closed the Credit Karma XXXX XXXX account after withdrawing {$2.00} in interest received on XX/XX/XXXX.
On XX/XX/XXXX IRS EIP 1 was deposited into my XXXX XXXX account since it is the account listed on my XXXX tax filing On XX/XX/XXXX IRS EIP 2 was deposited into my XXXX XXXX account since it is the account listed on my XXXX tax filing On XX/XX/XXXX I notice on the IRS Get My Payment Tool that EIP3 is set to deposit to an account with last four digits I do not recognize. Since XXXX was my last tax filing year EIP 3 should have directly deposited to my XXXX XXXX account as was the case with EIP 1 and 2.
On XX/XX/XXXX I receive a tip from another current or former Credit Karma XXXX XXXX customer that EIP3 is inexplicably depositing to the Credit Karma XXXX XXXX account. My Credit Karma XXXX XXXX account is closed but I am still able to see transaction history and I see that on XX/XX/XXXX my EIP 3 deposit is attempted then reversed on XX/XX/XXXX.
To reiterate, I have never listed the XXXX XXXX Money Save account number on any tax filing or any other documentation for any purpose of business or otherwise. Over the course of the 8 months I had the account opened I made four deposits and three withdrawals and additionally there were four earned interest deposits. It is perplexing to me that somehow the administration of Credit Karma XXXX XXXX has made unauthorized changes to whatever IRS documentation or filing information I am associated with.
Regarding the reversed deposit of IRS EIP3 I am aware that the standard process dictates the payment will be returned to the IRS and sent to me as a paper check which is a major inconvenience but more importantly the result of undue interference in my accounts.
I am concerned that the administration of Credit Karma XXXX XXXX may be using their bank account products to unduly interfere in consumers ' external accounts and affairs including those related to government payments and perhaps other unknown interferences.
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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Today is XX/XX/2023. I began my day by trying to file my taxes on XXXX XXXX. Just before you file, it gives you the option to apply to get an advance on your tax refund. I clicked this option and it redirected me to Credit Karma to open a Credit Karma Money XXXX account. Apparently, in order to get an advance it has to go through this 3rd party instead of directly with your bank account. Ive been using Credit Karma for years to check my credit report, so when it redirected me and told me that I couldnt open a XXXX XXXX Account because it couldnt verify my identity, I was a little confused. I called the company to find out why it couldnt verify my identity and the 1st representative told me that they would have to look into further and they would email me. I never received and email, so I called again. The 2nd representative said the same thingonly this time when he sent me an email it said, I have looked into it and it appears we are unable to create your account at this time as we were unable to verify your personal information. I understand it may be disappointing that we couldn't open an account for you. We are working to improve this process so that more of our members are able to open accounts. We are so sorry for this inconvenience and we appreciate your feedback.
When you open a bank account with any US based financial institution, federal regulations require the financial institution to verify your identity before allowing you to open an account. This is a requirement on financial institutions that includes specific requirements that may not always align with other systems such as credit reporting. Even if your XXXX XXXX account shows your credit reports, the information associated with your account may not fully satisfy the requirements for opening a Credit Karma Money Spend or Save account.
You are welcome to visit us at creditkarma.com and use all the other available features and services. I did some research on their website and it said, If you receive the error message We werent able to create your account when you try to open a new Credit Karma Money XXXX or Save account, it means our system was unable to fully validate your identity and you will be unable to open a Credit Karma Money XXXX or Save account at this time.
You can contact our support team and we will work with you to manually validate your information. You may need to submit documentation confirming your name, address, or date of birth from our list of acceptable documents. So I contacted them a 3rd time. This time the representative said that they couldnt help me because I had already spoke with two other people and I would need to contact them to continue the process. This upset me because it was a call center and there was no way to contact these other representatives. I asked to speak with a supervisor. I told the supervisor that I could provide the physical documentation to verify my identity and he said that even though it says that on the website, that he can not do that. And then I thought for a second and realized that this is fraud. If they can not verify my identity, then why is it that I have access to all of my credit information through their website? They are literally giving me access to my credit scores and reports. Every single address I have ever lived at. All of my personal information. If they can not verify my identity, then they should not be allowing me access to this information.
Now I can provide all of the physical documentation to verify my identity. But its fraud to give me access to this information if they can not verify my identity. Also, if their website says that they can manually verify my identity, then they need to do that.
|
| 06/29/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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My last transaction was withdraw of {$200.00}.
Any after where unauthorized : charges in dispute in the order they occur XX/XX/XXXX {$85.00} XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXXXXXX CA US {$130.00} XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA US {$150.00} XXXX XXXX, XXXX XXXX XXXX CA US {$170.00} XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX XXXX {$49.00} XXXX XXXX XXXX XXXX XXXX, XXXX, CA US {$60.00} XXXX XXXX, XXXX XXXX, CA US {$12.00} XXXX XXXX, XXXX XXXX, CA US {$100.00} Withdraw, XXXX XXXX, CA US My complaint is with Credit Karma. Credit Karma is not a bank. They partner with XXXX XXXX XXXX XXXX to provide banking services supporting Credit Karma Money Spend and Credit Karma Money Save accounts. They promote On XX/XX/XXXX I lost my wallet which had my Credit Karma Checking card. Im not going to go into details about it but my card was used 8 time after I had lost it. I reported the unauthorized charges to Credit Karma the XXXX XXXX.The card had never been use prior to the XXXX. I told the representative I did and only did the first XXXX transactions. with the withdraw of {$200.00} being the last transaction I did. I transactions after the withdraw where not done or authorize by me. I had the representative close my card, and send a new card since I no longer had the card anymore. Unfortunately I do not write the report or do get an opportunity to proof read what wrote down before she process my claim and didnt think I had to because if there are any issues or questions or error, they can call me.
Whats Credit Karma did to me wrong, its unprofessional, deceiving people and practicing bad business that suits there best interest. Lets me explain.
Claim Facts : 1 ) The card had XXXX transactions.
1 ) I did the fist XXXX transactions and they where the only transaction I did on the card.
2 ) Width draw of XXXX was my last transaction.
XXXX ) I reported my card was lost XXXX ) Canceled and order a new card The representative only put XXXX charges instead of XXXX. It was a withdraw of {$100.00} which accrue after the transactions she had only put on the claim report. This is where Credit Karma scheme comes in play. They knew there a mistake in the claim. Since the mistake benefited them because it then a reason deny me. There is no other reason that they had after reading the report that would make one believe it was not a mistake.
The report says I only did three transactions not 4.
They knew I cancelled my card and I had new card sent to me. This could only mean I dont have my card any more.
If the company acting in good faith they would have reach out to me and double check which transaction I did without telling me the transaction that is being question if I did it or not. The company was not acting in good faith they where not interested in finding out the truth. They wanted a reason not pay me. Once the decision was why would they over turn it I am telling them I did not make the withdraw. Does it make sense to pick what the representative wrote down over me.
Thats ridiculous. Only I knew my card had unauthorized charges and it wasnt until I informed them about it that they came aware of the charges.
dont know how they believe I found the card and was able to make the last width draw.
For these reasons I feel company has probably been doing this kinda scheme and been getting away with it. It not right for them of taking advantage and bullying people that they fell they can get away with it. For 45 day straight I would call and plea my case and inform them and all I would get was the run around. At the end they decide to my account without my permission, thinking I would probably go away.
|
| 04/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I reached out to Credit Karma several times informing them that I am the victim of ongoing account takeover fraud multiple times I've had the email and or phone number changed on my account some funds were stolen and Advance on my tax return in the amount of {$250.00}. When I did not get full access to a service that was purchased I filed a complaint I should have been entitled and Credit Karma told me multiple times several times that my provisional credit was in process and I just had to wait a day or two and then somewhere around XX/XX/XXXX they said well actually no and this was replying to a complaint that I filed after a complaint to this department agency as well as DFI but they responded to the XXXX XXXX XXXX first the same day my account was now locked even though I'd been asking for months for them to help me secure my account now the day that it was locked was one of the times that my email had been changed they sent correspondent sensitive information to that email and then demanded that I respond to that specific email even though I explained multiple times that they possibly had sent a message that I had no Trace in my email of to this bad actor that's empty an account takeover fraud on XX/XX/XXXX I received my weekly benefit they froze my account with the full amount minus the {$48.00} that my account had been overdrawn. The following week there was another deposit leaving a full total of {$710.00} I have multiple times uploaded their requested documents I have multiple times called and asked for help if I send a new support message from the email address on file I get no response. However if I use my former emails that I had to change after the account takeover attempts they respond very quickly there is no other word besides retaliatory punishment for me filing a complaints against them and apparently that's the only way to get them to do what they're supposed to. I received an email finally this week after I was directed specifically through the XXXX XXXX XXXX correspondence to upload my identity documents at a specific way which when I tried to the Credit Karma agent 's absolutely refused I have proof of this. And so I finally get this email telling me well what's a good number to call you on and I gave them my temporary number because the {$700.00} I couldn't pay for my medication couldn't pay my phone bill. They called the next day at XXXX XXXX. what are you thinking first off absolutely inappropriate to call anybody at that hour and I'm pretty sure there's there's laws against doing that sort of stuff but that's nothing that Credit Karma cares about and then at XXXX while I was in the restroom I received another call neither time did they leave me any voicemail. Or the fact that I've been told repeatedly that the correspondence will be via email if they have emailed and they're sending it to the bad actor it's XXXX XXXX XXXX XXXX well you know I've already informed you that I never had access to that all I want is access to my money so that I can empty the account and never use your service again because what you've done is harmed this XXXX veteran what you've done is stolen from this XXXX veteran what you've done is giving me emotional distress when I already have XXXX I don't need anything else I should be able to trust and what I need help get it and then access my money these are simple simple things and because I tattled on Credit Karma they're going to try to punish me so I will now continue to file complaints against them and I will continue to talk to the news and I will continue to seek what is right
|
| 03/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
XXXX XXXX XX/XX/XXXX I am filing this complaint against Credit Karma because its Customer Service Agents violated my rights of privacy when they illegally accessed my Spend Account, locked my debit card, refused to unlock it at my request, refused to allow me to speak to the Fraud department about my Spend Account and debit card transactions as they instructed I should, deactivated my debit card without my consent, and refused to send me a replacement debit card on XX/XX/XXXX.
BACKGROUND On XX/XX/XXXX, at XXXXXXXX XXXX., or thereabouts, I unlocked my Credit Karma Spend Account Debit card and I made two transactions using. The first transaction was made using the XXXX XXXX. The second transaction was made with XXXX XXXX. The XXXX XXXX transaction went through with success. However, I received an email stating the XXXX XXXX transactions declined. I search for support on the Credit Karma App and found it under the word Help as well as Contact Us. I used Contact Us and learned about a Chat option. I started a chat with XXXX who refused to assist me. So I called the Customer Service phone number and spoke XXXX who refused to assist me as well. I went back to the Chat where, interestingly, XXXX was there again. I questioned why is my Spend Account Debit Card Locked and can not be unlocked by me. XXXX wrote that Spend Account Debit Card might have some suspected fraud gave me two numbers to call, which are XXXX are the Credit Karma Fraud Department, before ending the Chat. I called the Fraud Department phone number, which was really the Customer Service phone number.
The call was picked up in the XXXX by a female named XXXX. She tried to end the call by attempting to not go through the verification process. After insisting to know why my Spend Account Debit Card had be Locked, XXXX only repeated what XXXX stated in the Chat. Once verified, during the call, I responded to the option of calling XXXX as ridiculous because I have no direct account with XXXX, but Credit Karma does. In addition, I mentioned I did not receive a text message about fraud on my account or with my debit card or verification of the charge. At that point, I heard someone instructing XXXX to end the call. As I continued to insist on speaking with the Fraud Department because XXXX is with the Customer Service Department, she stated you dont need to because your card has be deactivated and at that moment I received an email notification about the deactivation of my card.. XXXX hung up XXXX
PRESENT STATUS Presently, my Spend Account Debit Card is deactivated. Credit Karma Customer Service agents refuse to speak with me about my account and how to order a new debit card. I dont know if a new debit card is on its way in the mail to my current address. It appears that there is no accountability for the actions of Credit Karma Customer Service agents. They Locked and Deactivated my card as a form of harassment, violated my privacy when they accessed my Spend Account with my credentials, and compromised my confidence in its business.
ALTERNATE RESOLUTION I propose the following resolution. I request that : 1 ) Credit Karma show proof that my account actually had fraudulent activity ; 2 ) Credit Karma show proof that a new Spend Account Debit Card has been sent as a replacement for the deactivated debit card from XX/XX/XXXX ; and, 3 ) Credit Karma be fined for the actions of its Customer Service agents that violated the privacy of my Spend Account.
Respectfully, XXXX XXXX
|
| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
While completing my tax return on XXXX in XX/XX/2023 I was offered to open a Credit Karma Spend account to have my tax refund direct deposited into. I accepted the offer due to the 5 day early deposit of your tax refund they were advertising, The account was opened I received the card and left the account to sit waiting on my tax refund, Shortly after that I received my debit card and pin number which i wrote down and placed in my wallet with the card as I usually did. On XX/XX/2023 my vehicle was broken into and my wallet and mobile device along with other personal items were stolen from my car, it was sometime before I realized that my debit card and pin were stolen around the XXXX of XXXX when I finally was aware. I wasnt expecting my tax refund to be direct deposited until sometime in XXXX so I had no reason to be checking the account. I contacted my wireless carrier and asked for my line to be suspended but for some reason it never got completed. The person who stole my mobile device had full access to my phone to receive verification codes along with access to my other financial apps which were installed on my phone ( XXXX etc ). My mobile device was recovered around the XXXX of XXXX, I proceeded to check my Credit Karma account and my direct deposit of my tax refund was deposited early on the XXXX of XXXX and it had been quickly depleted by the thief. I immediately contacted Credit Karma to start the dispute process on the XXXX of XXXX and was told I would receive a credit to my account on the XXXX of XXXX for the amount of my tax refund which was {$7400.00}. I had asked for a new debit card to be sent to me on the XXXX of XXXX and was told that my ability to order a new card for my account was paused due to having active disputes on my account I still have not been able to get a new card to date On XX/XX/XXXX I received the following from Credit Karma : Hi XXXX, We received your email inquiry regarding your disputes. After completing a thorough review, we are unable to move forward with your dispute as there was no fraud. Our records indicate that all your disputed transactions that you appealed were denied due to the authorized transaction, you confirmed the transaction also your IP address was historically used and your XXXX XXXX transactions was XXXX XXXX XXXX, XXXX XXXX ( Credentials on file ). Our investigation reveals that the transactions were completed using a XXXX XXXX account under your name. In addition, you received a deposit from XXXX and the funds were depleted which suggests that the deposit was used to fund the reported unauthorized activity. As a result of our investigation, the evidence suggests that you authorized these transactions.
My phone was stolen so obviously the thief had access to my device along with access to my XXXX XXXX, ip address etc. But I have never owned a XXXX XXXX phone so that is completely incorrect. But they go on to say that my deposit was used to fund the reported UNAUTHORIZED activity in doing so stating that the activity was unauthorized so how could I have authorized it, makes absolutely no sense. How they came to the conclusion that it was authorized is weak at best and not accurate. I demand that the unauthorized activity be credited to my account immediately I dispute all the transactions on my account I had never even funded the account or made one transaction. Some of the transactions are not even in the state that I live in.
|
| 05/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
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I submitted a complaint to the NH XXXX DOJ they have tried to help me with XXXX XXXX but was unsuccessful. They suggested I send my complaint to CFPB All of my mortgage payments have been made for the 13 years I have had my mortgage. I have never missed a payment. XXXX XXXX is reporting to the credit bureaus that I have Missed Payments XXXX XXXX admits they would not accept payments during a review process for a loan Modification which spanned over 5 months. How is it okay for them to not accept my payments and to continue to charge me late fees, report missed payments and report late payments. I am believe this to be fraudulent, predatory and unethical. I further believe it is in direct violation of the FCRA.
XXXX XXXX worked on our modification for 5 months then denied our request for assistance. During that 5 months I initiated communication with them on almost every occasion. On many occasions the application was stalled in one department or another until I initiated contact urging them to move the application along. After 5 months the application was denied because it was deemed our income was too high to qualify for the program, a program which they recommended to us. XXXX XXXX had our income amounts on the first day we submitted the application. Because the process took so long the late fees piled up and the fraudulent credit report continued. XXXX XXXX at inception claimed the process could take as little as 10 days, in our case it was over 140 days. This is a case of a fraudulent Bait and Switch tactic.
XXXX XXXX reports to the credit bureaus that my payments for XX/XX/2018 to XX/XX/2018 are 120-149 days late these payments were paid in a lump sum in early XXXX the reporting is fraudulent In summary I feel we have been victim of predatory lending, charged illegal fees and are victims of fraudulent reporting to the credit bureaus. These violations are well within your purview. I urge you to request our file from XXXX XXXX, it will show that we pleaded with them to expedite the modification process. Ask XXXX XXXX for the phone transcripts, they will show that they repeatedly lied to us and assured on many occasions that the process would be completed by a certain date which came and went until we again initiated contact. Ask for the original loan documents they refer to, that they allege allows them to not accept payments yet charge late fees and report fraudulently to the credit bureaus. Furthermore, recognize that XXXX XXXX is being sued on a regular basis for its unethically and illegal practices we are another one of their victims. Dont allow them to send you a canned response form letter like they did to the State oh NH DOJ.
Because of their fraudulent reporting we have recently denied credit 3 times, stuck with them because due to their reporting we are unable to get our loan moved to another lender.
Lastly, XXXX XXXX offered us a program allegedly to help people in need with unique circumstances after you review our application you be the judge if we fit that criterion, I am confident you will agree we should have been immediately approved or maybe this is yet another predatory program XXXX XXXX is pushing or faking! I realize you cant force an organization to have empathy but I refuse to be taken advantage of! I hope you will agree with me and take this matter further I have appealed to XXXX XXXX senior management and I get the same canned responses.
|
| 10/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I, XXXX XXXX, a consumer was bombarded with several emails that expressed and implied that I was pre-approved for credit card offers and had 90 % odds of being approved when in fact I wasnt. I thought that if I applied I would be approved or given at least some type of adverse notice as to why I wasnt approved, which is a violation of the Equal Credit Opportunity Act. To have an influx of offers only to know that I would not be approved was deceptive, misleading, emotionally damaging to me, and a waste of my time.
From XX/XX/XXXX to XX/XX/XXXX, I received 11 emails with subject lines : Review your loan offers, XXXX, XXXX : You are pre-approved for {$7200.00}, and Outstanding Odds for {$12000.00}, See Exhibit A, attached. Despite what Credit Karma sent to my emails, implying that I was pre-approved for these offers, I was not in fact already pre-approved for these financial products. I felt the influx of these emails was an attempt to give me a false sense of certainty and to influence me as a consumer to apply, which would only waste my time and put more hard inquiries on my credit report lowering my credit score.
Exhibit B attached, shows the emails that I received indicating that I received offers from {$7200.00} up to {$36000.00}. I received numerous of these emails. The email even advertised Less stress, more strut. How do I have less stress, when Credit Karma kept sending me offers that I did not qualify for at the time? These false and misleading actions by Credit Karma actually made my life more stressful because I actually needed these offers at the time but would not qualify. What did they want from me, if they knew I wouldnt qualify? The process of applying included asking me how much I wanted, what was the loan for, the last four of my social and my income and employment.
Upon discovery, I have learned that Credit Karma was fully aware that it misled consumers into believing they were pre-approved for credit offers when in fact they were not. The FTC has already commenced its internal investigation on Credit Karma with the exact same type of violations, with initiating consent order, File NO. XXXX XXXX. It makes sense now why I was getting so many emails because the FTC investigations indicated that Credit Karma knew these ads were deceptive by having already conducted A/B testing showing that consumers were more likely to click an offer that had the term pre-approved. This type of testing demonstrated dark pattern practices by Credit Karma. Well, their test worked. I saw the pre-approved offer and clicked on it, regrettably.
Additionally, the FTC has proposed alleged complaints from XX/XX/XXXX to XX/XX/XXXX, leaving out a number of consumers like myself who were affected from XX/XX/XXXX to XX/XX/XXXX. This is proof that the FTC may not be aware that these actions have been going on much longer and may continue to be going on, which shows willful intent and non-compliance by Credit Karma.
When it comes to advertising, promotion, and offering of financial products, directly or indirectly, expressly or by implication, where I, XXXX XXXX, consumer was pre-approved for credit products, and promoted to have 90 % odds of approval ; Credit Karmas representation was false and misleading, and were not substantiated at the time the representations were made. I am an injured consumer emotionally, psychologically and monetarily.
|
| 09/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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I got my income tax check directly deposited into my Credit Karma account ( checking ) and I didnt have a date to confirm the deposit so I was unaware that it had been deposited until I went to my localconveient store XXXX minutes from home to withdraw cash when I noticed it had been added. At the same time I was in XXXX, La. Somebody made a charge at the same time as me and I didnt notice it for 3 days when I looked I had XXXX charges that person in XXXX XXXX Florida XXXX used on and after I made withdrawal XXXX states away. On XXXX day I had another person to make XXXX more charges on my acct. at the same city and state as first one. The bank would only give me those XXXX peoples names and I made a report, while the second user was still in pending status, yet they cleared the payments. The charges all ranged from XXXX and I phoned bank again but was told to file a dispute. I filed several but kept being denied due to lack of information or merchant denied refunds. They took over XXXX all together out of that acct. however I had XXXX more accounts to come up short or unauthorized charges made. I changed bank cards on all XXXX accounts, changed emails, changed telephones and companies and yet it continues to be attempts made but most were denied to being old debit cards trying to be used that were no longer the same. Still nobody will help me try to find out what was purchased, by whom and the address of delivery or what the merchant XXXX business maybe. I was told to phone merchants but listed on XXXX there were many ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX both of XXXX Florida whom were listed on my statement with charges that occurred on XXXX, and not only was there multiple XXXX Browns in XXXX XXXX Florida but there was no body listed for XXXX XXXX except in California which I had noway to decipher who I was suppose to contact. No place of businesses or phone numbers or even no physical addresses which did me no good.. I was still denied my money refund or any information on how I was to contact these ppl. I also had charges on other accounts but none that related to these XXXX bc no names were released period. I will file another report on separate accts.
I changed my phone number, my phone company, my debit cards, my pins, and email address but Ive got no further help from Credit Karma except they finally said that it was a pos payment I believe that was there term which in my terms they said meant they had my card to use at purchase which that is not even a possibility when I only have XXXX card, and nobody with access to it or should have known my pin. So in saying that I know they are a liar bc they should know there was only XXXX card issued and how was I in La. Where I live and in Florida XXXX states away using the same card at the same time? Impossible. I hadnt been to Florida In XXXX 40 years. I also thought a bank was insured when your acct has been used without your knowledge or consent which neither assailant was not given, I have no idea who these ppl are. I just feel that Ive took enough liss and somebody needs to do their job at credit karma and either take care of this matter at hand or give me every bit of the information I need to know how to look ppl up and/ or contact them. Thank you for your time and help in this matter. Im a XXXX XXXX XXXX XXXX and live on a budget
|
| 02/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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XX/XX/XXXX. Initiated an ACH transfer of XXXX to setup a new brokerage account at Interactive Brokers. Appeared to have processed without issue.
XX/XX/XXXX : ACH transfer of XXXX was reversed.
XX/XX/XXXX :. Received notification that account had been locked Email form Credit Karma " Heads up : your account has been locked as a result of high risk activity.
Please provide a copy of your government issued ID. Here is an article that lists all acceptable documents.
To resolve this issue, please respond directly to this email with the requested documents or feel free to contact Credit Karma Help Center.
To expedite the resolution of this case, please reference the case # above when contacting Credit Karma.
Until then, sorry for any inconvenience.
Regards, Credit Karma Member Support '' XX/XX/XXXX : Became aware of email.and contacted support to ensure this was a legitimate request and spent hours with customer service attempting to provide necessary documents Emails to Credit Karma Account Verification : Case # XXXX " Instructions provided in help do not work to verify identity ( going to creditkarma.com/ms/document-verify ). No one via IM or phone can help out with the issue. What can I do to resolve this? '' It appeared that the link finally worked and requested confirmation.
" I got the link to work and scanned my ID. Please confirm receipt. Thanks. '' XXXX :. Contacted customer service a couple times to get status and received an additional email with new case number Credit Karma Email Call from XXXX : Case # XXXX " I hope you're doing well. In order to further assist you, we are requesting the following : Photos of both the front and back of your government-issued ID.
An explanation for why the transfer in the amount of {$10000.00} returned.
You can upload the requested documents using this secure link : HERE.
Regards, Credit Karma Member Support. '' My response to Credit Karma : " See my responses and comments below.
Photos of both the front and back of your government-issued ID.
I already submitted my ID front and back based on original instructions on the email. Was confirmed last night via chat with customer service An explanation for why the transfer in the amount of {$10000.00} returned No idea way my transfer to Interactive Brokers did not go through. I was opening a new brokerage account.
Why is my account locked because of that? At this point I would like to close my account and move all my money to my linked account Please expedite the unlocking of my account so I can move my money.
If this is not done in a timely manner I will be contacting the XXXX with a complaint in order to get this resolved. '' XXXX :. Initiated several IM, email and phone calls to get status with no response on status via email.
XX/XX/XXXX : " i resubmitted my ID photos yesterday. Any on this? '' XX/XX/XXXX : " I contacted customer service two days ago stating I would receive an update. I have not received one yet. '' Throughout my IM and phone calls all have stated that the group was reviewing and will contact me the following day. However I did not receive any update. Additionally a customer service representative stated i needed to follow instructions on the email I received which I did already twice.
|
| 07/21/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
XXXX CONTINUES TO PUBLISH THE FOLLOWING INFORMATION EVEN AFTER I INFORMED THEM THAT THIS WAS DUE TO IDENTITY THEFT WITH SUPPORTING DOCUMENTATION FROM THE USPS POSTAL INSPECTION SERVICE CRIMINAL INVESTIGATIONS DIVISION AND A SIGNED AFFIDAVIT FROM A USPS EMPLOYEE NOTING THAT SEVERAL HEALTH INSURANCE AND SOCIAL SECURITY CARDS WERE ORDERED NOT BY ME AND SENT TO MY XXXX XXXX XXXX, XXXX XXXX MI XXXX. THE ACCT # IN QUESTION ON MY XXXX CREDIT REPORT IS : NOT EVEN STATED. I ALSO EXPLAINED TO THAT COMPANY THAT A COURT ORDERED CONSERVATOR NAMED XXXX XXXX, A LAWYER WITH XXXX XXXX XXXX XXXX XXXX, WAS ASSIGNED TO ME AND FORWARDED ALL MY MAIL AND TOOK OVER ALL FINANCIAL MATTERS AND THAT I NO LONGER HAD ANY CONTROL OF MY FINANCES AND THAT INQUIRES WERE TO BE DIRECTED TO HIM. THIS CONSERVATOR MISMANAGED MY ACCOUNTS AND REFUSED TO PAY ANY OF MY CREDIT CARDS RESULTING IN ALL OF THEM BEING CANCELLED EVEN THOUGH HE HAS BILLED THE COURTS AND MY ACCOUNTS WITH HIS FEES FOR PAYING AND REVIEWING MY CREDIT CARD STATEMENTS. MY CREDIT IS IN A WRECK FROM MISMANAGEMENT AND USED TO BE IN THE 720 - 780 RANGE. SINCE I WAS NO LONGER RESPONSIBLE FOR FINANCIAL ISSUES OR DECISIONS FOLLOWING THE APPOINTMENT OF A CONSERVATOR AND LOSS TOTAL CONTROL OF THE ACCOUNT, I SHOULD NOT BE HELD RESPONSIBLE FOR CHARGES INCURRED OR CHARGED BY HIM AND THIS SHOULD BE REMOVED FROM MY CREDIT REPORT.
I WOULD LIKE FOR XXXX TO REMOVE COLLECTIONS INFORMATION FOR : 1 ) XXXX XXXX 2 ) XXXX XXXX 3 ) XXXX XXXX XXXX 4 ) XXXX XXXX XXXX XXXX IN ADDITION, I WOULD LIKE FOR XXXX TO REMOVE NEGATIVE AND DEROGATORY ACCOUNT INFORMATION PERTAINING TO : 1 ) XXXX XXXX {$2400.00} Account Details Last Reported XX/XX/XXXX Creditor Name XXXX XXXX Account Type Credit Card Account Status Closed Opened Date XX/XX/XXXX Closed Date -- Limit -- Term -- Monthly Payment {$35.00} Responsibility Individual Account.
Balance {$2400.00} Highest Balance {$5700.00} Payment Status Collection/Charge-Off Worst Payment Status -- Date of Last Payment -- Amount Past Due {$2100.00} Times XX/XX/XXXX Days Late 0/0/0 Remarks Consumer disputes this account information Charged off account Account closed by credit grantor 2 ) XXXX CARD {$0.00} Account Details Last Reported XX/XX/XXXX Creditor Name XXXX XXXX Account Type Flexible Spending Credit Card Account Status Closed Opened Date XX/XX/XXXX Closed Date -- Limit {$20000.00} Term -- Monthly Payment {$0.00} Responsibility Individual Account.
Balance {$0.00} Highest Balance {$13000.00} Payment Status Collection/Charge-Off Worst Payment Status -- Date of Last Payment XX/XX/XXXX Amount Past Due $ XXXX Times 30/60/90 Days Late 0/0/0 Remarks Account closed at consumers request Charged off account 3 ) XXXX XXXX {$4800.00} Account Details Last Reported XX/XX/XXXX Creditor Name XXXX XXXX Account Type Credit Card Account Status Closed Opened Date XX/XX/XXXX Closed Date -- Limit {$6600.00} Term -- Monthly Payment -- Responsibility Individual Account.
Balance {$4800.00} Highest Balance -- Payment Status Collection/Charge-Off Worst Payment Status -- Date of Last Payment XX/XX/XXXX Amount Past Due {$4800.00} Times 30/60/90 Days Late XX/XX/XXXX Remarks Account closed at consumers request Charged off account Payment History Latest Status : Collection/Charge-Off
|
| 02/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opened a checking account with credit karma money last year around XX/XX/XXXX. I was sent a debit card. I used the account for a few months and went a few months I did not make any new deposits or withdrawals but there was still money in the account. I tried using the debit card at the gas station in XX/XX/XXXX and the transaction was denied - again, even though there was still funds in the account. On XX/XX/XXXX I filed my taxes and had a portion lf the funds go immediately to the account and was given a new virtual credit card and was told I would receive a new physical card within 7-10 days. Well today is 23 days and I have yet to receive a physical call. Three days ago, I reached out to credit karma to inquire about my new card as my tax refund was scheduled to be deposited and I have yet to get a new physical card after the canceled my debit card without notice while I still had money in the account. The representative said he does not see a card pending snd sees my card active - meaning the virtual card. He did not get it. Kept saying " I see your card is active '', but made no attempt to track or provide a card. He was quick to dismiss me and said I had to wait to get an email from credit karma. After 24 hours of no email or any other form of communication I called and was told by the representative the could not be escalated per company policy and there was nothing to be done until I get an email. While on the phone I got an email telling me that my account was locked and the only way to unlock it was to send a mugshot/selfie of myself holding my government ID front and back up to my chin and also upload to a link in the email which is not readily visible. I did it right away and have yet to get access to the funds in my account. My tax refund check has since been deposited into the account and I had written a check for my mortgage based on the funds being in the account however, with the account b3ing locked my mortgage payment will more than likely be returned even though the funds are in the bank. I called credit karma once again after another 24 hours of my funds being locked and was told the same thing, they confirmed receipt of everything they requested to unlock my account but I have to wait until they send me an email with the next step to unlock my account. They should have never locked my account. There was no reason to. My account was never compromised as they never mailed me a card. Instead of trying to rectify the situation they made it 1000x worse and are showing no efforts to fix it now. After reading reviews after the fact I see there are many people like me with the same complaint. Unable to access their funds because credit karma locked their account even though they were never sent a card. The representatives could have easily resolved the issue by sending via express mail the cards considering credit karma messed up instead they locked the accounts and people are left without their much needed money and again, concerns can not be escalated. You can not spesk to someone who can or is willing or able to help. Consumers are left in the cold and credit karma gets to take their sweet time.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
My husband and I have XXXX children, XXXX biological and XXXX medically fragile children we adopted out of medically fragile foster care. As you can imagine, things have always been tight for us. We get in bad habits of paying off debt and then when desperate again we tack credit cards and loans back up. After out home was out in forbearance due to COVID, we decided once we were able to catch up again, we knew we not only wanted to, but needed to do things differently. Our credit scores have always struggled. We have always had high interest credit cards and loans and for once we wanted to change that and commit to raising our scores and following credit repair apps. Early XXXX we downloaded XXXX, XXXX XXXX, and Credit Karma. Credit Karma seemed to have the easiest site to navigate, always gave is the higest credit score, and seemed to always have the best availble options and advice for us. After a few months of tracking our scores the were rising and we felt so proud of our accomplishments. We thought Credit Karma was going to change our life and lead us to finacial freedom. That could not have been further from the truth. With the rise of the economy in XXXX, and XXXX person family has become outrageous to provide and things got very tough for us finacially, especially after a few unexpected financial emergencies. We were starting to panic, but we were dedicated to following Credit Karmas advice. As our scores improved, again the higest on Credit Karma, sonwe had written off the the other apps, we started get tons of emails for and notifications for loans and credit cards that were said to help raise our credit limits, and that we outstanding and excellent odds. We took a few of the first loans that were way lower than the amount they said we had oustanding odds of getting, but by this time we were desperate. We wouldnget behind again and Credit Karma would recommend more cards and loans with excellent approval odds and then we weren't getting approved. We receive emails and notifications daily and we eventually realized we had only followed XXXX because of our better deals, chances, and higher score than anyone else was reporting, but this was not true. We followed XXXX for over a year now and our credit scores are lower than when we started and we are in more debt than ever, and the most awful financial position we have ever been in. We have been negative in the bank for two weeks and it is racking up, we have loans on top of loans to pay off more loans. Due to all of our hard inquiries on excellent odds and pre approvals only to get denied our scores are awful again. We got behind on our mortgage again and because of our low scores we are unable to take out any of the estimated {$180000.00} equity we have in our home to catch up on mortgage and bills. We wasted almost two years of our life towards our goal of financial freedom and thanks to XXXX are in extreme financial ruin. The stress on our family has been unbearable. We have had medical emergencies and other unforseem finacial emergencies that through us over the edge and now no savings or credit to help. We are mortified. Beware of XXXX!
|
| 06/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XX/XX/XXXX I was reading my XXXX emails and I saw that XX/XX/XXXX a company called XXXX XXXX had sent me an email Update on a credit application. So I opened the email and it was a denial for an auto loan which I did not apply for. So I remembered seeing the name of the company somewhere before and it was on my Credit Karma page as one of their recommendations for a personal loan along with another company called XXXX XXXX. When I looked at my account there was a disclaimer box next to the two companies saying there will be an email letter of adverse credit sent to me by one of these companies. So it did not dawn on me at the time why that would be happening. After I sent the email the disclaimer box mysteriously disappeared. Luckily I took a screen shot beforehand to prove it was there. So I decided to call the company to ask what was going on. When I called I spoke to the Rep and she could not give me any information but pulled up my email address and told me to call the police get a report number for identity theft and call back to give them the number. So I did. The officer came to my home took the information and gave me his information and the police report number along with the credit bureau numbers. The only problem with the resource numbers is that the email that XXXX sent said they used XXXX XXXX and I did not have that number to call because most people do not know that they are apart of decision making for loans of any kind. On XX/XX/XXXX I sent an email the Credit Karma security data department since there was no phone number or any contact information for a situation like this. I was sent an email response back immediately with a case number and letting me know that someone would get back to me. On XX/XX/XXXX I received an email asking me for my email and birth date. Then they said someone more prepared would get back to me to take care of this matter. On XX/XX/XXXX there was another application ran by XXXX using my old address that was denied for a personal loan. Now During this entire month since I received the police report number I have been trying to get in contact with XXXX but they keep you on hold for hours. The strange part of the first loan was the city listed on under my address was part of my password for Credit Karma. I thought that was really strange although it may not have played any part in this scheme. As of the date of this complaint I have not heard back from Credit Karma after another status update email was sent by me on XX/XX/XXXX. XXXX XXXX has listed on their website if you have problems to contact the ftc. The problem with the ftc is that they don't do anything but educate you. I don't need the education XXXX and credit Karma does on how not to use people 's information without their permission. I know their is something I can do to stop them and hold them accountable for their actions because they deserve it. Even if the loans did not go through what if they did. I would have had a bigger problem just getting rid of them. Now I have those denials listed on XXXX XXXX for Credit Karma getting paid and XXXX making quota.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
on XX/XX/XXXX I authorized a transfer from Credit Karma Spending account that is backed by XXXX XXXX to transfer {$500.00} to XXXX so that I can invest in stocks. this transfer took place and the money is in the XXXX account, however the funds I would like to invest in XXXX says I can't trade in so I attempted to withdrawal my funds from this account. I continually receive error messages when I try to withdrawal my initial funds invested. I created a document showing screen shots of theses attempts, I called the customer service number I found online and there is a message to use the app for assistance but no message can be left and no live person answers the line. On XX/XX/XXXX I called Credit Karma to explain my issue and I was advised to dispute the charges so they can attempt to contact XXXX to resolve the issue. I was advised to click on the transaction itself and it will expand and from there I would need to click on the " Dispute '' button. however when I follow these instructions there is no dispute button. I was on the call for 1hour and 6 minutes. At the end of the call I was advised I would be contacted as the matter was being escalated. I received a confirmation of this on XX/XX/XXXX and was finally reached out to on XX/XX/XXXX. I gave this same recap of my issue and provided screen shots of the errors I received form XXXX as well as the Missing " Dispute '' button so far 2 weeks later it has yet to be resolved. the emails going back and forth on XXXX XXXX end are illogical. they repeat the instruction on how to dispute, advised how to add more funds to my XXXX XXXX account and on multiple occasions they have requested screen shots of the issues which I have provided on several occasions. To dat the dispute has not be filed. I asked for a call to talk this through and I was told they don't do outbound calls and provided a number to call. I called this number and it was an answering machine advising me to leave a message and I would get an email. I called the FDIC on a course of action I could take and was advised to find the backing bank this was on XX/XX/XXXX and I saw in my app the backing bank was XXXX XXXX. I called XXXX XXXX and advised them of my issue and they advised they have no records of any Credit Karama accounts as the routing number to this bank is XXXX but Credit Karma lists their Routing number as XXXX, the last 3 numbers are in a different order. I am confused if they are the backing bank and have no record of Credit Karma Accounts then why was I able to transfer money in/out of this account? When I asked for XXXX XXXX assistance on resolving this issue I was advised the their notes advise they reroute customers back to Credit Karma. In the attachments I have provided the emails that have been going back and forth since XXXX, the Credit Karma screen shots and instructions to file a dispute that I don't have access to do on my own and the screen shots of the errors I receive when trying to withdrawal my initial {$500.00} deposit, screen shot of the XXXX contact number I found that is not interactive.
|
| 12/02/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX after waiting 4 days for a check from the XXXX XXXX XXXX XXXX XXXX XXXX to arrive I thought it would be a good idea to use the mobile upload Services instead of waiting to go to a bank. Assuming that they would authorize me to have some of the funds while holding the rest but I was wrong. Due to this and my urgent need for the funds I called on the morning of XX/XX/XXXX. I spoke to a supervisor of which informed me that they were going to go ahead and reverse this transaction so that I could cash the check that day. She advised me to keep an eye on my email as that's how they would be letting me know this issue was taken care of. I spoke to multiple people throughout the day almost every couple hours and they all told me the same thing wait for the email it will be canceled. I even spoke with a representative and the man at the check cashing place that I walked XXXX miles to get to because they needed to be told that Credit Karma was canceling so that they could cash for me. I waited around there for a couple hours before finally walking all the way home and calling again. At least XXXX different Representatives said that they sent a note marked urgent to the department it needed to go to in order to speed up the process of this transaction being canceled. I was Furious and frustrated as I could have went to XXXX and had them issue me a new check and cancel this one but no they wasted my entire day multiple Representatives lying to me telling me that it was going to be available for me to cash that day. At XXXX XXXX. I called and the representative informed me sorry were unable to do this after all. I begged him to ask his supervisor to please help me and he said that he did but ultimately my check would be held until the XXXX of XXXX! I literally was told by multiple people all day long that it was being reversed and to keep looking at my email. On the second of XXXX I did a help chat with a representative and this person told me that it was still in the process of being reversed and to keep looking at my email. A few hours later I called and spoke to another supervisor and she told me that she doesn't know where that person got the information that it says my money will not be available until the XXXX of XXXX. As you can see I have been through the ringer the last couple of days and I am already enduring so much stress in my life and this is not helping. I received a state/ government check because I am in desperate need and this bank is telling me that I can not access my money for XXXX days from the time of deposit after telling me for over 24 hours that it was going to be reversed which stopped me from being able to go to XXXX to cancel the check. This has not only inconvenience my life but this is put my children and my animals without food and this has caused me a great deal of stress. I am in desperate need of my own money and they will not give it to me and I keep getting different answers from people and I'm just over it. They lack professionalism nor do they care about the customers at all.
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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Around or before XX/XX/2020 I started receiving emails stating that I had outstanding approval odds for credit cards from Credit Karma and XXXX XXXX. Since XX/XX/2020 I have applied more than maybe 20 times and has gotten denied every time. There is no law that requires me to have an actual credit score to obtain a credit card. Credit is defined as the right granted however, XXXX XXXX discriminated against me by having harmful policies set in place to keep minorities at a disadvantage. This caused multiple inquiries on my consumer report that I did not benefit from. Furthermore, XXXX XXXX and Credit Karma made several inquiries on myconsumerreport causingmy score and credit report to be damaged.I now reject your many adverse action and denial offers. I am covered and 100 % protected as a consumer.WHY do these companies feel I do not qualify? Because I'm XXXX american? I have reason to believe that these companies are converting my application ( s ) into currency by selling my nonpublic information. Credit Karma and XXXX XXXX are obtaining my nonpublic personal information to benefit financially rather than honoring an extension of credit in good faith. In reality, this constitutes aggravated identity theft.The several denials XXXX XXXX offered violates 15 USC 1602 and and 15 USC 1691. XXXX XXXX harmful application and/or underwriting discriminates against the low-income community.These companies knowingly execute these deceptivepractices keepingminorities at a disadvantage. I was supposed to receive an explanation as to how to opt out of reporting these negative marks. I have not received that explanation. Iam unable to obtain an automobile or mortgage for my family due to a damaged credit report. Furthermore, I am discouraged toeven apply for a line of credit due toXXXX XXXX and Credit Karmadeceptive, dishonest, and false actions. Preapproved should mean just as it sounds Approved before applying! Telling consumers they have outstanding odds when they dont is deceptive and misleading!! XXXX, XXXX, and XXXX are not to be excluded from my complaint either. These three companies also used my credit report improperly by allowing Credit Karma and XXXX XXXX to furnish fraudulent inquries on more than one occasion when they knew or should have known that I would not benefit from the transaction, again causing my report to be damaged as well. The national consumer reporting agencies also should have known that this was a deceptive prace when there was a 0 accounts opened by the companies that requested my report. All companies mentioned in this complaint lack integrity! I am an honest consumer who does not deserve to be mistreated for these companies to benefit a few dollars. I should not be discriminated against based off the color of my skin or any other financial hardship I have experienced because EVERYONE falls on hard times. I am filing this complaint to ensure accountability because I strongly believe these companies benefited from these transactions when I did not in any way.
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| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I was in a life threatening accident in XXXX of XXXX. I was admitted to hospital because I had bleeding on my XXXX. I had XXXX XXXX and was in a XXXX to give my XXXX and body time to heal. I was in the hospital until XXXX of XXXX and prior to this I did not leave. When I got home in XXXX of XXXX I came to realize my boyfriend at the time of the accident emptied out my bank accounts. He filed my taxes fraudulently and had them deposited into a credit karma account. He also completely took over this account. He had my phone, my is, social security card, all my banking information I mean He had everything. He completely stole everything I owned and evert dollar I had. Even my clothes and my childrens stuff. When I found out I immediately called all the banks and made police report and identity theft report and when I contacted credit karma and reported the theft the lady said everything was filed and I would get my money back in less the 9 days. This was on XX/XX/XXXX she also stated they would be contacting me to get my supporting documents. On XX/XX/XXXX I saw on the account that the dispute was closed. It didn't say why so I called credit karma and the man said that he escalated my complaint and that he was going to help me out and make sure I got the provisional credit but this would be no more then 15 days. He also said they would be contacting me for my supporting documents. On XX/XX/XXXX I saw that there was an jpeg attached to the transactions on the credit karma app and so I took a look and it was letter from credit karma saying that my dispute was not valid because the transactions were all authorized. I felt so terrible I have been in tears since. This man stole my identity and I feel like they are letting him get away with it. I have never been treated so awful in my life. They never even contacted Me or asked me for my supporting documents. I would like to speak to whoever I got too because I would like to take this to court. I was in XXXX I don't know how I could have authorized anything. One of my doctors discharge notes were do not put my XXXX at any risk and avoid situations that cause large amounts of stress because it's so important for my XXXX to continue to heal and large amounts of stress can alter the healing process this is also included in the note inhave from my Dr that's certified to credit karma stating that I was in hospital and in XXXX during the charges and I could not have authorized the charges. Credit Karma never seen that because they have no contacted me about the disputed transactions. Since I got out of hospital I have been under huge amounts of stress because I had everything stolen from me and I don't have way to even buy groceries and I can't work because of XXXX XXXX XXXX so I am just stuck and can't even get the money back that eas stolen from me. I have huge headaches and all I do is cry its awful. I pray to God someone hears my story and sees how wrong it is and helps me. All I want is my money back. {$2400.00}
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| 04/03/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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- on XX/XX/XXXX XXXX I replaced a new bank account on my XXXX XXXX services site regarding the lease of XXXX XXXX XXXX model that I had acquired during the XXXX of XXXX.
- on XX/XX/XXXX XXXX the transaction of {$180.00} was successfully charged.
- I had never skipped any payment during my first year since I had got the vehicle.
- There was more than sufficient funds available in my afore mentioned bank account.
- For the next two months, I was not charged for my vehicle.
- Around XX/XX/XXXX, I observed that my payments were not deducted from my account for the last two months.
- Upon inquiry I was told by the collection department that they have no knowledge of what had happened. The assured me that someone will call me within 24 hours.
- Nobody contacted me from customer service. Upon calling, they told me that I had requested not to call me. It was strange because the collection department told me earlier that someone will get in touch with me.
- I asked them to go ahead and charge my same account for two outstanding and one upcoming lease installments. But they refused and said that I will have to remit these transactions to them instead.
- I wondered why and upon inquiry I was told that I had defaulted for two months and that my case was given to collection department.
- I asked them as to why I was not informed by mail or email and do they have any proof that I had lapsed on the said discrepancy for which they had no response.
- I told them that I am not going to pay any surcharges as it was not my fault. They do not have any proof that there was insufficient funds in my account. I have the online bank statement to attest it.
- They agreed and waived off the penalties. I also intimated them to not report this to credit because it was incorrect and that there was a technical systems error on your part and that I had not lapsed in payments from my side.
- I was assured that if might reflect initially because the outstanding payment crossed that 60 day mark but that it will be removed from my credit history.
- On XX/XX/XXXX I sent XXXX XXXX Services the three installments amounting to {$560.00} on XX/XX/XXXX they waived off the penalties amounting to {$20.00} which is reflected in the XXXX XXXX Services Statement.
- Also my credit history can reflect that I had never missed any payments from any creditor. And that within a year my credit limit has gone from {$1000.00} to more {$50000.00} with a credit score of XXXX with XXXX, XXXX with XXXX and Fico Score XXXX.
- This has been due to my responsible spending habits and ability to furnish my financial obligations in a timely manner.
- Upon my dispute with Credit Karma I was informed in an ambiguous fashion that the payment was on time. And that the amount disputed are incorrect.
- In both cases it is redundant and inaccurate. As there was no failure on my part whatsoever and this conclusion given is rather confusion impeding the rightful course of action.
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| 03/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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XX/XX/XXXX : I received a notification from Credit Karma. It said I had a new report on my credit. Upon further investigation, I was about a hard inquiry that I didn't not apply/inquire about.
It was by XXXX XXXX. The inquiry was for a XXXX XXXX XXXX account. Supposedly the inquiry was made XX/XX/XXXX.
I did not apply for this, I do not know what this is.
Credit Karma provided me with a link to call XXXX XXXX and have this taken off my account.
I had first called the number provided at XXXX XXXX., XX/XX/XXXX and talked to a representative. He said I didn't have an account, therefore, he didn't have further instruction or ability to help me because there was supposedly nothing to look into.
He ( XXXX rep ) said I needed to contact Credit Karma, so I sent XXXX an email to their support on XX/XX/XXXX at XXXX XXXX. Once I found out numerous people have never received replies, I figured I could call XXXX , seeing how that was the bureau that the inquiry was reported under.
I called XXXX XX/XX/XXXX at XXXX XXXX.
The representative gave me instructions for how I can get this taken care of, she even provided me a file number : XXXX XXXX XXXX.
She instructed me to request a form/letter of release to be sent to my address. Which I would then have to send to XXXX 's XXXX. XXXX in XXXX, PA along with my letter of authorization.
I called XXXX XXXX a second time, XX/XX/XXXX, at XXXX XXXX. I talked to a different representative, and he stated that this inquiry from XXXX XXXX XXXX was not affiliated with XXXX XXXX. It has no relation to XXXX XXXX, and they don't know why it would be on my credit.
He also stated that Credit Karma has said that this was a common error, and they tell customers to call XXXX XXXX. He could not send me a letter of release because according to him, if I don't have an account with them then there is nothing to release.
So then why would this be reporting on my credit report stating to be coming DIRECTLY from XXXX XXXX? It makes no sense.
Therefore, sticking me into a vicious cycle of contacting whoever the last person told me to contact.
After various short phone calls, I have no patience to wait months before realizing Credit Karma will never respond to me, and if they did, they would just tell me to contact XXXX XXXX and the cycle continues.
I did independent research and found someone who had that exact same problem as me, and this was the method he said worked for him.
I need to file a complaint with XXXX XXXX, to take that report off of my account because that's exactly what they did for the man who shared this method to the internet.
I need to file a complaint with Credit Karma.
And I need to file a complaint with XXXX.
I need my credit protected. I will be having my first child this year, and I need a house, and I can't get one with my credit sinking because a fake company wants to take money from me.
Any help would be appreciated.
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| 06/25/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I am a current Credit Karma money spend & savings account customer. I have been having issues assessing my funds for going on a month now. I never received a physical debit card in the mail so I have been trying to link my virtual card to XXXX XXXX & I get an error message stating it's an error on their end, so I then linked & verified my external business checking account to my CK account so I could at least access my funds that way I was able to transfer money a few times that way & my account keeps getting Frozen then unfrozen. I'm also a small business owner who was affected by Covid, I recently applied & was approved for the EIDL advance loan for {$10000.00} had it deposited into my CK account thinking it would be safe & my loan was reversed reason stating " Account Frozen '' I called CK support bcuz I was so upset not understanding why my account had a freeze on it randomly and how I lost out on {$10000.00} because of it they then want to unfreeze my account after my grant loan money was already returned this is absurd! It will randomly be unfrozen I'll try to transfer money it will say it went through and then it will return it saying that my account 's Frozen again I call them every day sometimes five times a day trying to get resolution and nothing they all say the same thing that they're going to submit a ticket and it's going to be given to the specialized team and they will mark it priority and I will hear back from somebody I never hear back from anybody! I got through to one representative about 4 or 5 days ago she told me that she was able to get a hold of someone in the specialized team they were requesting documents front and back of my ID & a current bank statement from my linked external bank account I provided those documents my account was unfrozen only to be frozen a few hours later AGAIN! NOW I HAVE BEEN CALLING FOR DAYS AND I'M NOT GETTING ANY RESOLUTION NO ONE 'S GETTING BACK TO ME NO ONE WILL GIVE ME ANY ANSWERS AND I CAN'T ACCESS MY FUNDS I AM LITERALLY BROKE RIGHT NOW I DON'T HAVE {$1.00} TO MY NAME I HAVE KIDS THAT ARE HUNGRY I HAVE BILLS THAT I HAVE TO PAY NO GAS IN MY CAR EVERY TIME I CALL THESE PEOPLE I DO NOT GET AN ANSWER AND I'M NOT GETTING ANY RESOLUTION MY ACCOUNT IS STILL FROZEN NOW THIS IS THE LONGEST THAT IT'S GONE BEING FROZEN IT'S BEEN GETTING FROZEN IF THAT MAKES SENSE BUT NOW IT'S NOT BEING UNFROZEN AT ALL I'M NOT GETTING ANY RESPONSE FROM ANYBODY! MY LIVELIHOOD 'S BEING AFFECTED MY BUSINESS HAS BEEN AFFECTED AND MY CHILDREN ARE BEING AFFECTED BY THEM NOT RESOLVING THIS ISSUE AND ALLOWING ME TO ACCESS MY FUNDS! WITH THIS COMPLAINT I'M ATTACHING SCREENSHOTS OF MY CORRESPONDENCE WITH CREDIT KARMA TO PROVE I'M NOT GETTING ANY HELP AND THIS ISN'T EVEN HALF OF THEM THERE'S TOO MANY TO SEND! I just need my money!! PLEASE HELP
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| 09/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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My phone and purse with my ID and social security card was stolen I had just received my income taxes and they sent it through credit karma all my account info was in my phone when this happened on the XXXX of XXXX I immediately called credit karma and told them my phone and purse wallet was stolen to close the account I then asked them the last transaction and at that time there had been no unauthorized transactions made yet all my money was still there {$6800.00} about so that was good news and made me feel a little better knowing they didnt spend my money because that was all the money I had to get a place for me and my son because we just lost our house that day anyways the next day I was able to get into my phone log to see who they were calling and I saw this XXXX number on there multiple times like 10 calls made back and forth so I called it and it was the fraud department to credit karma I then found out they let them back into my account and was calling my phone which they acted like me and authorized all the transactions they were making I tell the fraud department what was going on that they should of never authorized any transactions because I told credit karma to close the account and send me a check well the people who stolen my phone changed my whole account to there phone number there email so credit karma would not let me access my account without verifying who I was so I sent them a picture of my ID I had on my computer and my social security card with a picture of myself holding the time and date with my social security number but that wasnt good enough I had to send the back of my ID which was stolen with everything else and I was waiting for my new ID in the mail which was going to take 7 to 14 business days but they wouldnt let me access my own account until then so that whole time Im telling them to close the account send me a check this was all the money I have for a place to live now me and my son are on the streets they were still letting these thieves spend all my money credit karma even hung up on me a couple times cuz I was going back and forth with them crying wondering why there doing this to me the minute I called and told them to close the account that all my stuff have been stolen to just send a check why would they let these thieves back in my account it does not make sense there phone calls are all recorded and every store or atm or however they pulled money off my account should have cameras and its obviously not me I made a police report and everything and credit karma still denied my disputes when I have waited way over however days they said it took to get my money back and the whole time me and my son are XXXX have no where to go no money for food because credit karma let someone else spend my money this is not right
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| 03/07/2022 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Funds not received from closed account
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Web |
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I had traveled to illinois to buy a couch that allows my XXXX dungther to sit up and down on her on. This was a second hand purchase so the sell requested to be paid in cash. Once l got there.I tried to transfer the funds from my Credit karma savings account to my credit karma spending account to get cash out. I was unable to do it because I had already made six withdrawals per the Fed Reg D. I Was under the Impression the Fed Reserve had removed the requirment in XX/XX/2020, because my other bank allows as many as needed. oAfter looking into it I am still not seeing it has been reinstated. After I noticed the issue I called credit karma to find a solution to the problem and was told I had two options 1. ) wait until next month, which is not a possible option for me at this time or 2. ) Close the account and have the funds transferred to my spending account. I chose this option and was told by the rep that had been sent to the department to close the account and to watch my emails and then it would be done soon. I waited a half hour and still nothing it happened, so I called back and What is informed it would take about 2 to 3 hours, I was frustrated but there was nothing I could do about it so explain to the person I was buying the couch from and told him I would just wait in town for the couple hours, after waiting three hours still nothing I called back again and was told they could see it had been transferred and it would be any minute and not to worry. I was worried at this point because the only card I had with me was the Credit Karma card. I had to tell the lady I was not going to be able to purchase the couch so I was out my deposit and I was also out the money for the XXXX that I had rented. Not only that but because I had been waiting for so long my wife had no way of getting me any money considering I couldnt use my money that was on the card. I had to sleep in my car without any money for food or gas overnight. I replied to the email that the customer service representative had told me to reply to which wasnt an email I received after I called the very first time that said they were working on my issue. I got no reply I still havent. I finally decided to file a complaint with the company Credit Karma and shortly after I sent it I received in reply stating they were working on it. I am extremely frustrated and feel that this company is extremely out of line and should not be able to hold your funds. I might be misinformed about regulation D and maybe it has been reinstated, but even if that is the case I chose to have the account closed that should not be something that takes them three days to do especially after I had countless employees give me different timelines. Someone needs to provide answers and I need to be able to access my funds.
|
| 03/12/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
My complaint is with CREDIT KARMA MONEY SAVINGS ACCOUNT. This company fraudulently lies to their members and holds the members money by using an outdated federal reserve requirement as the excuse. First they only allow XXXX transfers a month from a savings account and blames it on the federal reserve. Next in order to get your money out of the savings account it states you must close your savings account but before you do that you must link an external bank account so once they close your account the balance will be transferred to the linked external account. They state the balance can not be transferred to your money spend account which is like your credit karma checking account. While linking your external bank account they use a company called plaid to do the linking. First plaid asks you to find your bank in a list of supported banks. In my case it is chime bank which is on the list. Then it asks for you login credentials for your bank account and then it links the two. When linked it states SUCCESS your accounts are linked press continue once pressed it says there is a problem linking and an error message is shown saying try again later. No matter how many times you try you get the same message. Contacted XXXX they said problem is not on their end must be XXXX XXXX. Contacted credit karma and they reply with instructions to try again and they are looking into it. Then they reply again saying that XXXX is not a supported bank and I explained that plaid stated if your bank is not on their list it's not supported but chime is in their list and the bank account links up then error message. So contact them again and they ask for ne to take screen shots and send them to them and once you do send them all correspondence stops completely. So I call credit karma and tell them that they are wrong for holding people 's money in the savings accounts and wont let them do anything with their money and using false information to back their fraud up and I tell them about the federal reserve requirements being lifted in XXXX of 2020 and demand them to resolve ny issues and the customer service rep tells me she can close my savings account for me and transfer the balance to my credit karma money spend account. I told them they just went against all their policies and said they would do what they said they couldnt do to thousands of members. I have screenshots if all the proof of the chime bank being linked and federal reserve requirement being lifted and the credit karma message saying you are only allowed 6 transfers because the federal reserve only allows that many a month. Doing research on this I have found thousands of consumers on blogs and posts trying to get access to their .money only to be lied and cheated by this company.
|
| 08/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/23 my account was frozen because I received a direct deposit from my daughter 's father 's payroll that did not have my name attached to it. They sent an email stating I needed to provide proof of my identity so they could " investigate '', and I provided photo of my driver 's license. I also called customer service to clarify what was being investigated, but they couldn't give me any information and told me I needed to correspond with their " special investigation team '' via email if I wanted more information. I sent another email asking if they had received my last email with my driver 's license photos, and asked what they were investigating and how long does it take, and what I could do to expedite the process. After several hours with no response I launched a XXXX with them, with the same explanation. " We don't have any information for you, you need to speak with the special review team via email. '' The next day ( XX/XX/23 ) there was still no email response. I emailed again, pleading that they grant me access to the funds that were in my account prior to the deposit, and just hold the " suspicious '' deposit if they were still needing to review or investigate. No response. I chatted online with member support mentioning the same to the rep I was chatting with that I did in the email I sent, she told me there was nothing she could tell me or do, but she would " escalate '' my review to get me help a little faster. I didn't receive any response XX/XX/XXXX or XX/XX/XXXX ( Saturday and Sunday ), and no response by Monday morning. So Monday ( XX/XX/XXXX ) I called again, same response as before, asked to speak with a manager and there wasn't anyone available. I was told the manager would send me an email ASAP. I went to work, still no response from a manager by late XX/XX/XXXX. I called again and spoke with a manager who told me the same thing the other reps did. No answers, no resolution. I called XXXX at XXXX and asked to speak with a manager right away. He told me that they would escalate my case to high priority and I would hear something back from the investigating team in the next few hours. I told him that they had six hours to respond to me or I was going to close my account. Of course, no response. XXXX I called to close my account. The rep said because my account was being investigated I could not close my account. I asked to speak to a manager. The manager said the same. I told him I wanted a check mailed to me in the amount of money I had in my account prior to the questionable deposit, and to return the funds from the deposit to the depositor. He told me he could not do that, there were no answers he could give me, and hung up on me because our phone call was " no longer productive ''.
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
|
|
On XX/XX/2022, I received an email marketing from Credit Karma regarding having excellent odds in applying for a XXXX XXXXXXXX XXXX XXXX. I submitted an application which had a caveat that depending on the outcome of the card despite being advertised as having excellent odds of approval, they would guarantee {$50.00} to deposit into an open Credit Karma checking account, which I have. I submitted the application and was denied the credit card. I received an email on XX/XX/2022 confirming that based on being denied, I would receive the {$50.00} deposit soon as a result of the denial into the open credit karma checking account that I have. This was false advertisement regarding the approval odds which led me to apply for the credit report. As a result of being denied, this was an unnecessary inquiry on my credit report which will reduce my credit rating. I have had numerous similar offers of excellent/great approval odds with negative/adverse results/ causing unnecessary inquires. My credit scores through XXXX, XXXX, and XXXX are all in the XXXX 's on the actual agency reports. However, XXXX XXXX shows my scores for XXXX and XXXX as high XXXX XXXX 's, almost 100-150 point difference, which is the score that is being pulled by the credit card company/financial lenders within the Credit Karma profile. For example, I was denied the XXXX XXXX Credit Card due to my XXXX XXXX reflecting as XXXX ; however, on XXXX 's website, my credit score is XXXX. This is an absolutely egregious difference and can be the difference between me being approved for a mortgage with having a XXXX credit score if pulled through credit karma, which shows almost XXXX points less. This also causes higher interest for certain lending products with using such a low score, if the official credit agency reflects my score to actually be in a Fair range.
The FTC has just fined Credit Karma this week, {$3.00} million for deceptive pre-approval claims. These deceptive pre-approvals have damaged my credit karma rating which has removed my ability to be approved for actual credit cards, as well as personal loan options as lenders are pulling the much lower score through credit karma. Also credit karma has the same " pre-approval '' for personal loans for which they only use the same lenders. When sending an email to review loan products, just by logging in, will automatically send an application to the lenders, as I have only been reviewing lender " pre-approval '' options, and have began to receive denial letters when I never applied for the specific lender, only just logged into my credit karma profile and the applications were automatically be submitted just after logon.
|
| 03/04/2016 |
Yes |
|
- Credit monitoring or identity protection
- Problem with fraud alerts
|
|
Web |
|
|
I have an account set up with CreditKarma, and have for about 1 year. On XXXX XXXX 2016 at XXXX XXXX I received an email from XXXX Karma to my gmail that there had been a request to reroute my account to a new email address. It instructed me to respond if I had not made this request. I responded immediately that I had not. I received an automated reply stating that I would hear a response in 1-3 days. I attempted to log in to my account, but my password had been altered. When I attempted to retrieve the password by having the reset sent to my actual email address, the emails did not arrive. When I finally was able to access a part of their site to let me verify additional information for the password, the link was broken and would not submit. According to their forums, this is a common problem that many people have encountered. Later that day, I received a call from XXXX XXXX XXXX credit card online services asking if I had made an attempt to open a card. I had not, and told them that it was fraudulent. I then contacted the bureaus, froze my credit, and again attempted to contact CreditKarma. It was n't until nearly two days later that they sent me a basic email asking if XXXX was my email. It was not, it was the fraudulent email. They offered to freeze my account, however, offered no explanation as to how someone was able to gain access to my account, and reroute my emails, change my password, and collect my info. I was locked out of my own account, and they have no option to contact someone via phone or instant chat. The phone number listed for their site is for a line that has a recording. Their service is very slow, and even though it is a " free '' service, they are sitting on a lot of people 's very valuable personal information and owe consumers the ability to reach someone in an emergency situation. To be made aware of an attempt to change my email information, and be powerless to stop it makes no sense. I received the notification and was told to respond if I had not requested this, but in the 2 days it took them to respond, they already granted the criminal access and the ability to change my info. If I had been able to call a number or have an instant chat, I could verify my info. Their security is very lacking for a site with as much personal information as they gather. It is concerning that they offer no way to escalate or triage issues that are very urgent, and can lock the user from their own information while allowing thieves to collect it and use at their will. They need some mechanism to correct this, and their very slow emails are not adequate to protect the amount of information that they have in their database.
|
| 08/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Request for Assistance in Resolving Credit Karma Fraud and Recovering Stolen Funds Dear CFPB I hope this letter finds you well. I am writing to seek your assistance in resolving a distressing situation involving fraudulent activity on my Credit Karma MONEY account and the subsequent loss of a significant sum of money from my account. Despite my best efforts to resolve the matter directly with Credit Karma, I have encountered significant hurdles and lack of cooperation in recovering my stolen funds.
I recently discovered unauthorized transactions and fraudulent activity on my Credit Karma account, which resulted in a total loss of {$4000.00} small transactions. I reported this incident to Credit Karma and initiated the necessary steps to address the identity theft issue. However, I have encountered great difficulty in receiving the appropriate support and resolution from Credit Karma 's customer service team.
Credit Karma has informed me that they will not proceed with my case, citing " verified purchases '' as the reason. However, I want to emphasize that these purchases were not made by me, and I strongly believe that they are a result of identity fraud. I have diligently reviewed my financial records and personal information, and I can confirm that I did not make these transactions nor authorize anyone else to do so.
Despite my repeated attempts to provide evidence of the fraudulent activity and my numerous requests for assistance, Credit Karma has been unresponsive and unwilling to investigate the matter further. This has left me in a deeply frustrating and vulnerable position, as I am now faced with not only the loss of a substantial amount of money but also the potential long-term consequences of identity theft.
I am reaching out to the Consumer Financial Protection Bureau with the hope that you can intervene on my behalf and help facilitate a resolution to this matter. I kindly request your assistance in investigating this case and ensuring that Credit Karma takes the necessary steps to address the identity theft and refund the stolen funds to my account.
Enclosed with this letter, please find copies of relevant documents, including the unauthorized transaction records, correspondence with Credit Karma, and any other pertinent information that may aid in your investigation.
I greatly appreciate your attention to this matter and your commitment to consumer protection. I sincerely hope that with your intervention, we can bring about a swift and just resolution to this distressing situation.
Thank you for your time and consideration. I look forward to your response and guidance on how to proceed further.
Sincerely,
|
| 07/15/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Credit Karma advertised a new product this year, Credit Karma Tax, as No upsells. No hidden fees. Free for everyone. Truly free from start to finish. We have absolutely no upsells or fees. Everythings included. However, when attempting to sign up, they require a phone verification step. I entered my phone number and was met with an error message We dont support this phone type. Please enter a valid mobile or landline phone number. [ Screenshot available. ] The phone number, which is the same one as on this complaint and on my account, is perfectly valid and you can call it to reach me when I am available. However, it is not from one of Credit Karmas preferred providers. In order to use their service, falsely advertised as noted above, one MUST purchase contracted phone services from one of Credit Karmas preferred providers, and pay for that.
The page requiring this phone validation has a note that says Do n't have a phone? Contact Member Support so I did, and was told that theres no other way around it, I just have to get a phone from one of their preferred providers in order to use that system. That is an upsell, a hidden fee, and it makes sure that access to the system is NOT free for everyone.
Customer Support wrote, We do our best to balance your security with efficiency. Im not able to bypass this security procedure. We sincerely apologize for any inconvenience. This does not account for the continued false advertising, which they should STOP.
Imagine if I made the same advertising claims for some software I offered, but then if someone actually tried to use that " free for everyone '' offer I 'd let them know that it 's actually only available to members of XXXX - for security purposes, because those people have been screened to my satisfaction. The initiation fee to join that club starts at {$200000.00} plus annual dues, but once someone has paid all that s/he wo n't have to pay anything more for my software. Would you say that 's really " free for everyone? '' What Credit Karma is doing here is the SAME principle. The eligibility pool is larger, and less expensive than XXXX to get into, but still not cheap and definitely not free. They CAN NOT make the assumption that everyone has a paying account with one of their preferred providers, and if theyre restricting usage to only their customers that should be reflected in advertising rather than the current false statements.
I tried making this point to the company directly, and going through BBB, but they just did n't respond, because false advertising is more profitable and not penalized.
|
| 04/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
I did a credit check using XXXX yesterday after I found out someone was attempting to fraudulently open a credit card in my name without my authorization, and when I did so I found that Credit Karma has being doing multiple soft inquires multiple times a month on a random basis for at least the last two years. According to XXXX there have been XXXX recent soft inquires which are done every few days.
I have never subscribed to Credit Karmas service, nor does my Bank or my bank issued credit card XXXX XXXX XXXX XXXX ) utilize Credit Karma, I do not have a loans nor has there been any reason for a credit check ; therefore, it is unclear why credit Karma would be doing a soft inquiry on my account and why there has a perpetual litany of checks.
I have reported this issue to XXXX and the Federal Trade commission ( IdentityTheft.gov ) because its unclear if this represents a Credit Karma security breach or exactly what is going on because there is no method to contact a human at credit karma via phone and they fail to answer emails ( sent emails to XXXX, XXXX, XXXX, XXXX, and through website via XXXX even though I am not a member ) Below is a list of the most recent soft inquires Credit Karma has performed : CREDIT KARMA Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Credit Karma XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX CA XXXX I would like these soft inquiries to stop
|
| 07/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
Subject : Complaint Regarding Credit Karma 's Failure to Close My General Account Dear XXXX Customer Service, I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I had with Credit Karma regarding the closure of my general account. Despite multiple attempts and requests, Credit Karma has been unresponsive and unwilling to close my account, which has led me to reach out to you for assistance.
To provide some context, I have been a loyal Credit Karma user for several years, relying on their services for monitoring my credit score and managing my financial information. However, due to personal reasons and a change in financial strategy, I decided it was in my best interest to close my general account and discontinue using their services.
I followed the prescribed process provided by Credit Karma to close my account, carefully adhering to their guidelines. I submitted multiple closure requests through their website, ensuring that I provided all the necessary information they requested. However, to my surprise and disappointment, my requests were met with silence and disregard.
Despite my repeated attempts to contact their customer support, both through email and their designated helpline, I have received no response or assistance. The lack of communication and support from Credit Karma has left me feeling ignored and helpless, as I am unable to proceed with the closure of my general account.
I am deeply concerned about the security of my personal and financial information, as the account closure process should be a straightforward and prompt procedure. Credit Karma 's negligence in addressing my request raises serious questions about their commitment to customer service and data protection.
As a valued XXXX customer, I kindly request your intervention in resolving this matter. I urge you to reach out to Credit Karma on my behalf and emphasize the importance of their prompt response and action in closing my general account. Additionally, please ensure that appropriate measures are taken to safeguard my personal information throughout this process.
I trust that XXXX, as a reputable and customer-centric organization, will take this matter seriously and address it with the utmost urgency. I appreciate your understanding and assistance in resolving this issue and ensuring a satisfactory resolution.
Thank you for your attention to this matter. I look forward to hearing from you soon and having my general account closed promptly.
Yours sincerely, [ XXXX XXXX ] [ XXXX ]
|
| 03/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I had used XXXX XXXX to do my taxes for 2021 everything went great said do u want to revive you funds 5 days fast was like ok sure hit the botton and brought me to another menu with credit karma I have had a account with credit karma for year to keep a eye on my credit didnt think anything of it signed into fiqure it. Was a site help me build credit no it was a site to start a new account and transfer my tack check to. I then proceeded to close the account but now since my tax check was being sent there I couldnt close it.so I was going transfer it to my account added my bank to it wired a bit of money over make sure it was approved for transfers still no red flags. So my check was to be cut on the XXXX of XXXX I called them about the 5 day early thing I got the runarounds for 3 hours this is on a Sunday credit. Karma blamed XXXX XXXX blames credit karma. Now Monday I go back to the phone called credit karma said it was XXXX XXXX called XXXX XXXX and they gave me the number to the bank well now its about XXXX XXXX started at XXXX the rep asked my info gave it to them they had no recorded of me at all not my as number name address nothing at all they told me call XXXX XXXX I did they didnt see anything between them and I at all ether now its 2 days before check was going I said forget about it Ill call credit karma again so I did asked them where my debit card and my refund they said dont know have recived it and card should be slithers soon I got a letter from XXXX said you refund got to the company they use for payment an should have my refunin 2 to 3 day called credit Karma read so waiting on the refund wondered where my cru Karma debit card was. Emailed them and in them everyday since the XXXX.I called again they said must be lost in transit order a bother 1 this is now 3 I have then yesterday I received a email by itself saying your refund is deposited so called then about the debit card advise me can use XXXX XXXX or XXXX XXXX if you need so put it on XXXX XXXX and go threw there is XXXX dollars iti was was trying to find my deposit they no them have denied a investigated I still have no debit card so now they Have over XXXX I told em to transfer it to my account refuser. How now I have messaged them asked for phone call told only email upper staff with now Im out XXXX dollars no debit card and no money I. The account and told to its by credit karma that was still have anything from credit karma and they are holding all the money there the can not transfer nothing transfer there and still havent
|
| 02/07/2023 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have a XXXX XXXX XXXX XXXX and now only have a credit karma spend account. Im closing it asap if I can get my money. I transferred money, which they take XXXX XXXX to transfer. That. Is not my complaint as much as I had about XXXX XXXX or less in credit karmas account. I was trying to make a transaction on a completely unrelated account being XXXX XXXX and I kept getting an insufficient fund from credit karma. I had plenty of money available on the credit card. as soon as I put my XXXX XXXX information I would get a non sufficient funds transaction. From credit karma. During the transaction that I could not make these were several transaction, in which are not related in any way to credit karma and credit karma would send me a message telling Im denied using my XXXX XXXX XXXX How are linked up to all my unrelated third party accounts? They should not be but somehow stole my information off my unrelated accounts as they are arrogant in the way they believe they can do whatever they want when ever they want. This has crossed a very big line in privacy breach. I believe there is a scam and committed fraud which has caused problems with my XXXX XXXX XXXX Theyve done nothing and I cant wait because Im afraid they will start accessing all my accounts. I cant even use my credit cards or trust that they wont empty out my finances so I have to keep my cards locked for fear that theyre stealing unrelated information and sending me messages to tell me they can. I want this stopped. I have XXXX XXXX and a some change in credit karma which Im payin* a couple then transfer ing the rest right back to my other account. I can not wait weeks to close this account. I need them to stop stealing my account information and I want justice. They should not be allowed to steal information that causes their customers to lose sleep, money, and time. I probably wont even be able to get the money out with out problems. They decide when I can use my account. Now they have taken over to the point they are not letting me use other accounts that have nothing at all what so ever to do with. They should not have XXXX XXXX XXXX info at all why do they have it? This is a very dishonest company whose the worst company Ive ever dealt with on ethics and honesty. Their are people who commit fraud. This company has committed fraud against me and I dont even know what to do or if Im allowed to use my credit cards with out their permission. They are linked up to XXXX XXXX XXXX and Ive never ever linked them.
|
| 03/04/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I used Credit Karma ( CK ) tax to file my taxes for the year XXXX. I had issues with linking my personal bank account to direct deposit my federal tax return. So, I could either have a check mailed or open an high yield savings account with CK. I gave the latter a try. Sometime at the start of XXXX, I requested that Credit Karma close my Credit Karma savings account and send me a check for the funds ( {$490.00} ).
CK will only allow one bank account to be linked to their savings accounts. I did not realize when I selected the savings deposit, that the IRS/government account that paid out tax returns would forever be the account linked to my savings and I could NOT change it. Therefore, the only way for me to receive the account holdings was via check, which I specifically requested.
CK closed BOTH my savings account AND my entire CK account. AND they returned the money to the linked IRS/government account, NOT a check to my listed home address like I had asked.
On XX/XX/XXXX, I filed a case with CK trying to explain the issue. I asked to have my account reopened, tried to explain that I only wanted the savings account closed, and that I still hadn't received a check in the mail that I had asked for.
They replied back stating that they had already resolved the issue and settled on XX/XX/XXXX to my external bank account.
I replied that I specifically asked for a check to be mailed and that the linked account on file was not mine.
They told me it sounds like I need help from XXXX XXXX. And then to get help from XXXX XXXX Taxes. There was some more back and forth trying to correct the confusion until I was told that they would have to escalate this issue to another department.
XX/XX/XXXX, I received an email from CK saying that my funds have been returned to my external funding source.
I replied that I would really like a phone number at this point to speak with a representative since email was proving to be useless at explaining my problem.
I waited but received no reply.
XX/XX/XXXX, I filed another complaint with CK.
They replied with the exact same same response, that they returned the funds to the linked account. They also said that my account had been closed due to a party fraud project.
I replied that I had not received any funds and if there was a phone number I could call.
The last response I had with them said they could give no other details at this time and that they had the right to lock and deactivate accounts at their discretion.
|
| 06/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My credit karma card was locked because they suspected fraud nothing that I called in personally something they said I signed up for but I was unaware. I only use my card once a month..on XX/XX/XXXX when my money is normally available on my account I tried using my card at the XXXX gas station on XXXX in XXXX Virginia it was declined because I entered the wrong pin.I changed my pin thru the app I tried to get gas it declined once again I get an email saying someone was trying to withdraw XXXX $ from my card so I kind of ignored it cause Im standing at the gas pump trying to get gas with my card in hand. I knew that email wont the truth.Next I went to XXXX and try to buy a couple of items my card declined once again thats was the final draw so I called CREDIT KARMA to see what was going on thats when they transferred me to the fraud department Im like fraud so when someone from the fraud department get on the phone she demanded I answer questions about something I knew wont no fraud attempt and treated me as if I was the fraudster. I refused and linked my cashapp card and used that until my card was cleared fast forward to the day b4 my expected deposit which was the XXXX of XXXX I called again to clear the suspected fraud transaction after I cleared them the agent told me she was unlocking my card I hung up phone on her.The XXXX come my account is still locked and no deposits available on my account so I called back they tried telling me three times that my account was unlocked but clearly it wont because I can see from my online account that it wasnt. I informed her I could see that it wont unlocked and I asked to speak with a supervisor she put me on hold as if she was looking for a supervisor she got back on the phone and said there was no supervisor on the floor at the time so she will help me then boom my account is unlocked I said thank you miss but I have one more question? WHEN WILL MY TWO DEPOSITS IM EXPECTING TODAY WILL BE AVAILABLE ON MY ACCOUNT SHE ASKED THE AMOUNT WHICH I TOLD HER SHE SAID YES I SEE THEM IT CAN BE ANYTIME TODAY JUST KEEP CHECKING UNTIL END of day which I did as well as call every two hours just for other reps to tell me they did not see them here it is the XXXX XXXX am and still the same thing.PLS HELP ME WITH THIS SITUATION ITS NOT FAIR IM A SINGLE MOTHER OF XXXX CHILDREN AND ONE ON THE WAY MY TV IS OFF BECAUSE OF THIS MY KIDS HAVENT BEEN ABLE TO DO THEIR SCHOOL ON tHE COMPUTER BECAUSE THERES NO INTERNET I HAVE NO FOOD AND NO HELP
|
| 04/17/2020 |
No |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
My wife XXXX XXXX XXXX and I, XXXX XXXX XXXX, have been clients of Credit Karma for years. We have done our taxes though them for the last 3 years. This year they decided to offer a savings account that your refund could be automatically deposited in. We decided to accept. We did but we were never given an account number nor an account number for this savings account. We tried to link my wife 's ebank info to this account but because it was under my name, they would not allow it. So I have been trying to set up an ebank account and finally achieved that on XX/XX/XXXX. Even tho, the check is in both of our names. Taxes were file on XX/XX/XXXX. On XX/XX/XXXX our tax refund of {$48.00} was deposited in said savings account. I have made contact by email, and online chats as Credit Karma in its great wisdom does not provide a customer service number so you can talk to a live agent. Since I was rightfully upset and told them I wanted the account closed since they would not let me link to the savings account now, I told them I had already complained to the better business bureau and intend to contact the MO AG and our local sheriff 's department. In the meantime, our stimulus check was deposited in Credit Karma savings account. So now there is {$2400.00} in said account.I have kept all of those complaints and their replies which are ridiculous.Next I get an email telling me that I have to use the phone to take pictures of my drivers license and a utility bill after logging into creditkarma.com/id-verification Okay, done. They send a code which they never asked me for. I did as they asked, took said photos which were promptly rejected. The email also told me that I would receive a counter check in 15 to 21 days after they accepted my id info. As I said it was all rejected and I was told to contact support again which I tried to do by chat but no agent ever showed up. I did report them to the XXXX XXXX XXXX of XXXX XXXX. However the bank they used for the savings account is XXXX XXXX, XXXX out of WV. I found out that a lot of people have had problems with Credit Karma savings accounts and the reviews are extremely bad. I will be closing all credit karma accounts and taking my taxes elsewhere from now on.
As of XX/XX/XXXX XXXX XXXX I have received no reply email after sending yet another request to Credit Karma through member support to tell me how they intend to take care of this situation. So I can only assume that they do not care enough to provide a solution.
|
| 09/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Subject : Unjustified Credit Score Decrease by Credit Karma and XXXX I am writing to express my serious concerns regarding the consistent and unexplained decrease in my credit score as reported by Credit Karma and XXXX. Despite my impeccable record of 100 % on-time payments, my credit score has experienced an inexplicable drop of XXXX points as of XX/XX/2023. This alarming development has occurred despite Credit Karma 's own admission that there have been no changes to my XXXX credit report.
It is particularly disconcerting that this significant drop in my credit score has transpired in the absence of any adverse changes in my credit profile. All my financial obligations have been met punctually, and there have been no delinquencies or negative entries on my credit report. In fact, Credit Karma is not refreshing the proper updates to my my most recently paid bills to reflect the right credit score. Credit Karma does not fairly and accurately change my credit score when I make all monthly payments on time. Credit Karma fails to set the checkmark for the correct most to recently paid bill. Doing so only allows my score to drop without reason and it never increase for paying on time.
I have meticulously reviewed my credit report daily, and it is evident that there have been no alterations, neither positive nor negative, that could reasonably justify such a substantial reduction in my creditworthiness. As a conscientious consumer, I rely on the accuracy and fairness of credit reporting agencies to maintain the integrity of my credit profile.
This unjustified credit score decrease not only affects my financial well-being but also raises concerns about the accuracy and transparency of credit reporting practices. I strongly believe that consumers should be provided with accurate and consistent information regarding their creditworthiness.
In light of these circumstances, I kindly request that the Consumer Financial Protection Bureau ( CFPB ) thoroughly investigate this matter. It is crucial that such issues are addressed promptly to safeguard the rights and financial interests of consumers like myself who have diligently upheld their financial responsibilities.
I am prepared to provide any additional information or documentation required to assist in this investigation. Your prompt attention to this matter is greatly appreciated, as it will contribute to a fair and transparent credit reporting system for all consumers.
Sincerely, XXXX XXXX XXXX
|
| 08/19/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I have a savings account thru Credit Karma with them using MVB bank to service those accounts I've learn.. I had {$6000.00} in the account {$28.00} is interest i received. On XX/XX/2023 around XXXX pm I check my account as I always do time to time and to my surprise I saw someone had stolen all my money. the day before on XX/XX/2023 someone had made a full unauthorized withdrawal and closed the account. Now the way Credit Karma is set which i learned the hard way is they do everything possible to avoid customers from talking to corporated just basic chat helpers. so i open a chat and he or she found was a request for a paper check which I said I did not request a paper check and that makes no sense because my Chase account checking is link up and transactions are almost instant if I wanted money. So they request my mailing Address and said they need to send it to the higher ups. XXXX later I did find a number to call but its just to basic support so I call anyway just to confirm with a live person and I got the case number they said they ( Higher Ups ) will contact me thru email. Now its been XXXX business days past. All of a sudden I check Credit Karma to see my savings account history which even if the account is closed you still see the history of all transactions. Guess what, the saving account page is now blank and I mean blank no letters, icons just white. Its been like that for two days and i check the mobile and PC website to confirm that its not a glitch on my end as if XXXX. is trying to hide something. I was going to take a snapshot for my records but of course they beat me to it and covered their tracks. but my bank statement with XXXX shows my money going in credit Karma anyway. My end result is I want all my Money. They Claim all over the place their FDIC insured but I get not update thru my email, their is no number for corporate. I im hoping CFPB has any access their curtain of secrecy and see whats going on. I work hard as a small bus driver simple life. and $ XXXX in this economy is a whole lot of money. I need help let me know what I can do for you to do that please.
I have include picture on my statement straight thru to see all deposits and im sincere XXXX and XXXX. these date show I deposited a total of {$7500.00} withdraw a total of {$1500.00} leaving {$6000.00} in Credit Karma.
Also their Address according to the website is : Credit Karma XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel # ( XXXX ) XXXX
|
| 11/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I have been trying to get my credit report from credit Karma for months now, every to obtain this falling their instructions always keeps me going in circles. I have called them and asked for them to give me help many times but I can never ever get my true credit score or any type of information from them. I can however go to other services such as nerd wallet and get my credit score which states that it is a score of XXXX, it states that I have two revolving accounts and two installment accounts with no negative items. Other services for example when I went to go purchase a car I had told me my score was a score of XXXX this is in complete discrepancy of what my actual credit report is. I have also attempted to call XXXX and talk to them I did once talk to them and they stated that I owed on two credit cards first off I was always told that XXXX would never call me but they did., After discussion with their representative I inform them a yes two of the credit cards were in fact mine at one time but due to Identity theft which is documented with the FTC doj and you that I could not contact them to talk to them about it or even make a payment, experience represented told me that I should have had insurance on the two cards I informed her at the time I did have insurance which I do in fact have insurance on these cards they showed them charged off in XXXX of XXXX still showing payments after that which I never did and also showing 90 day and 120 late pays, this is completely incorrect. I filed with the bureaus to remove these items which they refuse to do, however if I had insurance on these cards which I did they should have been paid off and recommended to me if this was taken care of which never happened the two credit card companies are credit XXXX XXXX XXXX and XXXX XXXX XXXX. Every attempt for me to contact these companies is future due to my phone being blocked from XXXX and by XXXX and XXXX I'm considering this a complaint and I will be going to the media this afternoon to make this public because it is false erroneous and flat out lies I also have an original report from annual credit report which is the most accurate in my possession which shows the information on there quite different from what they are reporting on my current credit report I doubt that they know that. I'll be filing next with the cfpb my reports against XXXX, XXXX, XXXX XXXX and XXXX.
|
| 10/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I have a CreditKarma account that shows me whenever there is a credit inquiry, expense or deposits.
It also shows me a credit score for XXXX and XXXX through use of XXXX XXXX calculations.
I also pay XXXX every month to report my rental and utility payments to rating agencies. They also show me my XXXX credit score using XXXX XXXX calculation.
Based on these and suggestions from CreditKarma app, I applied foXXXX XXXX XXXXXXXX XXXX $ deposit Secured Card in XXXX. They sent me a letter asking me to submit id proofs and proof of address. I faxed these around XXXX. I faxed them twice as they also demanded another additional proof of utility payment. When they did not respond after XXXX working days I called them on their customer care number and was informed that backoffice could not identify my face clearly on the DL that I faxed. I was told on XXXX to fax it again before end of the week. I received an Adverse Letter from them stating my XXXX XXXX was not present and also my application was incomplete. They sent this via email by XXXX XXXX on XXXX without waiting for me to refax my documents as per their request. Since they did another hard inquiry for the same score, I lost further points on XXXX according to CreditKarma.
They still show that I am eligible for XXXX credit card.
Either Credit Karma and XXXX using XXXX XXXX calculation and giving me XXXX credit score of Good as attached is WRONG OR XXXX XXXXXXXX calculations are WRONG OR XXXX showing my credit score of XXXX on all XXXX rating agencies is WRONG.
In any case XXXX had access to all these reports and despite knowing my XXXX rating was XXXX they still performed another hard inquiry and kept my documents illegally, kept me waiting and not letting me know the status of application accurately despite me calling several times and then incorrectly responding. They played with my emotions and harassed me all this long just to ignored a credit card application that they never intended to approve.
If XXXX XXXX is lying about my XXXX scores being Invalid or Non existent, then Credit Karma, XXXX and XXXX XXXX are all culpable of this crime in falsifying records and present incorrect information to consumers to just make sure they sell Credit Cards of unsavoury unprofesssional companies like XXXX.
Why else will they be offering me XXXX XXXX XXXX eligibilty on their apps when the score is non existent.
|
| 02/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I made XXXX transactions to my Credit Karma account on XX/XX/XXXX. XXXX for XXXX and the other for XXXX. I reported to XXXX 's ( the company ) that I hadn't received the products I orders ( a pizza ). I tried to do this same transaction a total of XXXX times, but it kept telling me that the funding was insufficient, so I tried with a different card. The Credit Karma account was charged for the XXXX charges I reported earlier in this report. These transactions showed up on my account as pending, but the amounts had already been taken out of available balance. These showed up for several days, XXXX days, that was the time that I should have been refunded the money. I called Credit Karma and they told me I had to wait 15 days for the pending charges to be refunded to my account. I called XXXX 's corporate office and was told that the funds had already been distributed back to the banks. I called Credit Karma again with the information I got from XXXX 's corporate office and got the same scripted answer. I decided to print my transaction history, which had shown the pending transactions and discovered that both of them were not on my account statement. I called Credit Karma about the charges not being on my account and was informed that since they were pending they removed them from my statement. Since I didn't see the transactions and didn't copy my statement before the transactions were taken off, I had no proof that the transactions had actually happened. After requesting to speak to a supervisor ( who talked extremely fast and was hard to understand ), I was told almost the same scripted answer as the call center lady said. I requested to receive a copy of my statement showing that the transactions had been taken off or that they were still pending and was told they were unable to provide that information. I then asked for an email to show that there were transactions made that day. They sent me an email copy of these charges. While I was talking to the supervisor, I received XXXX emails other emails from Credit Karma. XXXX was about how to open a dispute and the other was to tell me my card had been deactivated and a new card would be sent in XXXX or XXXX billing cycles. Right now, Credit Karma is showing my balance as {$470.00}. I asked them several times over the last XXXX days to return my money to me, but I keep getting a scripted answers.
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| 07/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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hank you for submitting your complaint through the Consumer Financial Protection Bureau ( CFPB ) and for allowing us to respond. In your complaint, you state you have incorrect inquiries on your credit report and you need a replacement debit card. Your desired resolution is to have your replacement debit card with your middle initial or full middle name. On XX/XX/XXXX, you contacted Credit Karma via email in case # XXXX that you needed a replacement debit card due to having your middle name incorrect. On XX/XX/XXXX Credit Karma responded back explaining that it was a case of too many characters in your full name to fit on the debit card. On XX/XX/XXXX when you responded back confirming that the replacement card can be sent to the address on file, instructions for requesting the replacement debit card were emailed to you and again on XX/XX/XXXX. On XX/XX/XXXX the case was closed due to no response and a replacement card has yet to be ordered. To get a new card, please use the following instructions and we will be glad to have your name corrected : Access your Credit Karma Money Spend account. Select Settings. Select Debit Card & ATM Usage. Select Request a new card. On the confirmation screen, select Request a new card to confirm that you want a new card sent to your mailing address. Regarding your XXXX taxes, you can reach out to XXXX at XXXX as we do not have any information regarding tax filings. All accounts and personal information you see listed on Credit Karmas app/website comes directly from the credit bureaus, XXXX and XXXX. Since Credit Karma is not a credit bureau, we are unable to make changes to your credit report. If you see unauthorized hard inquiries on your credit reports you can file a dispute with each credit bureau listing the information or with the lender reporting incorrect account details to the credit bureaus. For more information on how to dispute incorrect information on your credit report please visit https : //www.creditkarma.comXXXX Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at https : //support.creditkarma.comXXXXe or call XXXX and we will be happy to help.
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| 06/25/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have been attempting to reach out to Credit Karma about disputes needing to be filed on my XXXX XXXX
I first reached out to Credit Karma on XX/XX/XXXX to attempt to speak with customer service after their live chat agents kept directing me to the email address.
The problem, in short form, is this : There are 20+ fraudulent, unauthorized transactions on my debit card/checking account that occurred as a result of a lost/stolen debit card. I filed a dispute successfully for ONE charge in the app, but after doing so, the app would not allow me to file additional disputes, and kept directing me to the live chat if I needed to file more.
Live chat agents are USELESS, and kept telling me it had to be done in the app through the process I used for the first - but again, it won't allow this, and still won't 11 days later.
I made it very clear to Credit Karma agents that I can not call them on the phone- I am in the process of having pretty XXXX XXXX XXXX, and as a result, my XXXX XXXX XXXX XXXX and will be for months. I clearly, for obvious reasons, can not wait MONTHS to dispute these transactions and get the hundreds of dollars that was stolen from me back - nor can I wait that long to dispute transactions due to banking policy reasons, of course.
I asked if there was a way for me to file the disputes besides the app feature, since it is clearly not working.
I was told they can not file them over chat, and was given the email.
In numerous emails Credit Karma claims they also can't file the disputes over email - which makes NO SENSE, I clearly outlined the dates, amounts, and vendor names of each transaction that needs disputing, just put the disputes in, it isn't rocket science!
I was told the only way to do it is over the phone, which is not physically possible for me, I literally CAN'T verbally talk due to my XXXX.
They claim to not have a mailing address to send forms/documents to file the disputes either.
It makes no sense to me that in XXXX they don't have a single way to file disputes against fraudulent transactions aside from a terrible broken app function that won't work and directs me to - you guessed it, dispute over live chat! Which they are pretending they can't do! - or over the phone.
This is extremely bad practice and I expect this company to do their job and allow me to submit these disputes and regain my stolen money.
|
| 02/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
Older American, Servicemember |
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i contacted credit Karma on XX/XX/18 filled out the information to include my ss # and then they blew me off saying an error occurred so i re entered my ss #. and they came back with a page that said they wanted photographic proof of documents and to send them via fax ..i tried to complain that i felt it was wrong that they took my ss # then threw a wall of XXXX in front of me and well, now they have my info and i have nothing .i did tell them i was going to file with you folks and they put up another page telling me that i had something going on with my identification they asked for photo copies of my drivers licence.?? this just seem over the top to me and im concerned they are not who or what they claim to be..
STEP 1 Create your account STEP 2 Tell us who you are STEP 3 Confirm your identity Validation Failed We're sorry, but the answers you provided did not match the information on your credit report. We will not be able to grant you access at this time.
This process is necessary to ensure our commitment to protecting user data.
We need to double-check your identity To help us verify that youre really you, we need to see photos of your ID.
Option 1 : Verify with your phone ( recommended ) Quickly snap and send photos of your ID with your phone for instant verification.
Continue to phone verification Option 2 : Mail or fax photocopies Follow the instructions to print and send us photocopies of the required documents. Our Member Support team will follow up with you by email ( usually within 5 business days of receiving your documents ).
1 ) Please provide two ( 2 ) copies of Identification. You must include one ( 1 ) document from each of the categories listed below, one ( 1 ) Primary and one ( 1 ) Secondary. All documents must be valid ( expired forms will not be accepted ).
Primary : Driver 's License or State ID Passport Green Card /Temporary Resident Card Birth Certificate Secondary : Another Primary Document Social Security Card Utility Bill. ( Address must match at least one on file with XXXX ) 2 ) Mail your documents along with the email address associated with your Credit Karma account to the following address via postal mail : Credit Karma XXXX XXXX XXXX XXXX XXXX, CA XXXX If you have any questions, please do not hesitate to contact us.
( again. they have my info my ss # and i received this in return )
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| 05/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Servicemember |
|
I was in the process of getting a mortgage through a different company which was at a higher interest rate when I received an email from XXXX XXXX aka XXXX stating that I could get a lower interest rate if I applied with their company. I clicked the link and completed the application and it said for me to email XXXX to explore my " options ''. I didn't receive a response. I get another email from XXXX asking me to complete my application. I went through all the pages everything was completed so I asked my husband if he wanted to be co-borrower I figure maybe additional income was needed for my application. I received notification from my credit monitoring system that XXXX XXXX XXXX accessed my credit report twice on XX/XX/XXXX and XX/XX/XXXX. I received another email from XXXX stating that I was denied approval because " loan representative 's credit score needs to be increased to XXXX ''. In the middle of this same email it stated " Your credit score : XXXX Date of credit pull : XX/XX/XXXX. '' I filed a complaint with XXXX XXXX XXXX and XXXX XXXX of XXXX responded to complaint saying that my credit score was below 620 which was not true. I asked her how did XXXX get my contact information and why they sent me that email to apply for a lower interest rate mortgage when I was already in the process with another company. She said they got my information from Credit Karma. Because XXXX pulled my credit THREE times on XX/XX/XXXX, XX/XX/XXXX and again on XX/XX/XXXX this inadvertently affected my original pre-approval with the other company. XXXX had no intention of approving me for anything even though my credit score was higher than 620. I checked FICO scores for XXXX and they were higher than what XXXX was reporting. Credit Karma was reported the scores 100 points higher for XXXX upward XXXX. Either way, I should have been able to qualify for pre-approval for a lower interest rate mortgage by myself without a co-borrower but the XXXX system did a bait and switch and got me to include a co-borrower so they can get his information as well for marketing purposes. Even after XXXX denied me they continue to send emails asking me to complete the application. I feel this company is using phishing, bait and switch, and taking advantage of people during the COVID-19 pandemic by getting access to their credit information.
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| 10/08/2016 |
Yes |
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- Incorrect information on credit report
- Account status
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Web |
Older American |
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If what I 'm addressing is not considered a valid " complaint '', I certainly would like for you to explain why and what actions I can take to change this reporting. Yes, I filed Chapter XXXX Bankruptcy in XXXX XXXX and was discharged in XXXX XXXX and yes, I did include my mortgage company XXXX based on my attorney 's request for documentation on ALL monies owed. He said I would be able to " keep '' my condo and I was within the law to do so. What I do n't like is my credit report is showing this account as " included in bankruptcy '', which is correct, but my account with XXXX as " closed '' which is incorrect, thus nothing is being reported pertaining to my mortgage payments. I have never been late on any mortgage payments nor have I ever missed a payment and this is not the first property I 've owned. Regardless of whether the " law '' requires it to be reported this way, it should also be required to report that " this owner continues to pay her mortgage in a timely manner '' and the mortgage company should be reporting this to them just as they would, I 'm sure, if I were a day late. This irritates me, because my report reads to me as if I am a consumer who has gotten away with paying my mortgage. Maybe by Bankruptcy Law it is true that " by law '' I no longer owe this debt, but this is an FHA backed loan and I am a somewhat intelligent XXXX year old senior, who has absolutely no intentions of " leaving her home '' nor stiffing FHA. If I would have been told by my attorney that I would lose my Condo, I would have told him " well, we can forget the bankruptcy, and the credit card companies, and those I owed medical expenses to for myself and veterinarian bills after my dog who had to have XXXX in XXXX, would just have to sue me in court, because I would not put myself out on the street. Once again I say, if that is the way the laws are written and reported where Bankruptcy is concerned, then I 'm asking you to inform me as to what I can do to get my true record reported, as it stood then and still does today, also reported on my credit report at the same intervals they were reported previously by the mortgage company. I 'm not asking that the record of Bankruptcy be removed, that 's a matter of public record, but I am asking that how I continue to pay my obligation be reported as " true '' credit reporting.
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| 04/03/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Hello, Typically I use the company XXXX in order to file my taxes each year. XXXX has always been very easy to use, and logs my data which makes life a lot easier, except for this year.
As a new feature, XXXX offers a service in which you choose to open a checking account with the company Credit Karma and deposit your refund into said account, you essentially don't have to pay any fees.
My tax return finally came in, and Credit Karma was supposed to send me a debit card to access the funds. Either they never sent said card, or it was lost in the mail.
This shouldn't be an issue, because they offer a transfer service via the platform " plaid '' on their website, however, when I go to transfer funds, plaid recognizes my bank, logs me in to my bank account, then says my account doesn't exist. I have verified both the routing number and account number through my bank ( XXXX XXXX XXXX in Colorado if that matters ) Because of this issue, I contacted Credit Karma 's customer service. It quickly became apparent that they outsource all of their calls to a third party company that has no clue how to operate Credit Karma 's system, yet alone maintain a basic grasp on the English language. Not only was the representative absolutely inattentive to my issues, I literally had to repeat what the issue was over and over and over.
After a long and painful conversation that ultimately produced zero results, I asked to have a new card sent and to be expedited. They sent a new card ( supposedly, I haven't seen it yet ) but denied my request to expedite even though it was their fault I never received a debit card in the first place.
I have reached out to my bank, and was informed that all Credit Karma has to do is issue a wire transfer into my account, yet instead of doing the right thing, they have proceeded to harass me with " follow up '' emails asking me to rate the quality of service, and when I reply that they haven't even resolved the issue, I get snapped back to the beginning of a spiral of repeating my issue over and over, asking for a solution, and then getting told the exact same thing over and over, instead of any resolution to my issue.
What was sold to me as being a " quick and painless '' process has become exactly the opposite. I just want to access my tax refund.
NEVER USE CREDIT KARMA FOR ANYTHING.
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| 04/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
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I have been a loyal and ( mostly ) satisfied Credit Karma user. A few months ago, I read that Credit Karma began a " guaranteed approval '' rating for credit cards. Basically, it says if I apply for that card, I will either be approved, or Credit Karma will pay me {$50.00} on a card.
I tried to read the fine print. All I could find ( and all I see now ) is a small popup with 6 paragraphs of vague language. It said that an applicant was eligible as long I " fully complete an application for this credit card offer ( including providing any documents required ) while signed in to your Credit Karma account, and be declined. '' It did not state that I was required to receive an instant decision. It also did not include a link for further terms and conditions. According to this small popup, I met all the qualifications.
I applied for a XXXX XXXX card on XX/XX/2022, through the Credit Karma website. I provided all the requested information and submitted for approval. Within a minute, I received a reply that XXXX XXXX needed more information, and they would mail me in seven to fourteen business days.
I waited two weeks for some correspondence, only to receive one letter from XXXX XXXX that my application was denied. They never requested any further documentation or information. I was under the impression that meant I was eligible.
A month passed with no correspondence and no gift card. I e-mailed customer support to inquire. They informed me that my application was listed as " incomplete. '' Even though XXXX XXXX denied me, Credit Karma could slip out of the deal because XXXX XXXX mailed me instead of giving me an instant decision. Credit Karma customer support was unable to help me any further. Now I have an inquiry on my report and nothing to show for it.
A short, vague summary of the rules is inadequate when the consequences can profoundly damage a person 's financial health. I am scrolling the website right now and STILL can not find any expanded information that could've warned me. I never would've applied if this rule was CLEARLY stated.You would think that considering the legal problems CK is having with their credit card offers and eligibility claims, they would be more transparent with the terms.
This was a disappointing and frustrating situation.
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| 06/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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I filed my taxes on Credit Karma This year. Credit Karma offers to speed up the time of your refund if you allow them to open a Credit karma Visa card Issued by XXXX XXXX. I trusted Credit Karma, it is a Visa debit card and I also trust XXXX. So I allowed my refund of {$4800.00} to be deposited into this account. I received the card and used it for the first time on XX/XX/XXXX at XXXX in XXXX XXXX Florida for the amount of {$240.00}. I only used the card one other time on XX/XX/XXXX at a restaurant named XXXX, also in XXXX XXXX Florida in the amount of {$60.00}. I tried to use my card a few Days Later at a XXXX in XXXX XXXX Florida and the card was denied. I thought that was odd So I checked the cards status when I got home only to see that the card was bled dry by a bunch charges in Illinois and Wisconsin. I never lost the card, nor et any on have it nor gave anyone permission to use the card. These charges were totally foreign to me so I called the number on the back of the card ( XXXX ) to file a dispute. Maybe 2 days later I received an email on XX/XX/XXXX Stating that there was an update to the dispute I had made. I clicked the link which brought me to the Credit Karma website where it showed my negative card balance and a link to a PDF which I will attach. On the PDF is shows all the disputed transactions and a note at the bottom that more or less said that I authorized those purchases and therefore my claim was denied. It wasn't until that time the I realized the one of the charges on the was one I had made and was accidentally included in the dispute. That was the charge to XXXX restaurant on XX/XX/XXXX for {$60.00}. But the vast majority ( {$4500.00} ) was still fraudulent and stolen from me. They also stated the I have a right to any copies of the documentation they used to come to that conclusion and give a customer service number to call. I called the number to receive that information. I was a call center in the XXXX and the person I spoke to had nothing to tell me other than I will receive a letter in the mail which will have instructions as to how I can appeal the decision. There's no way they have any documentation of me giving permissions to use my card unless that document is also fraudulent. I would like to see that information.
|
| 03/02/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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I received a deposit from the IRS in the amount of XXXX XXXX and XXXX XXXX and XXXX XXXX On XXXXXXXX XXXX I received a deposit of XXXX XXXXXXXX XXXX and XXXX dollars. Then, I tried to Use the Money that was mine by re-opening up a checking account through them, which they then told Me that they could not do Since they had closed one before. fine, that's their decision. So, I decided to withdraw the money into an external bank. The original bank that was connected to the account had been closed. So, I decided to link another bank account. I was not able to do it through a glitch ( or so they say, through research most people can't. ) so I contacted customer service and they could not figure it out. I should be able to do this! this is my money we are talking about!
I went and Tried to do it through the XXXX XXXX app The bank that I was trying to transfer into. I did it that way that was successful! Or so I thought. the money was then taken out then reversed back into the credit karma account. first I contacted XXXX XXXX customer support and everything has been good on their side every time I call. So then I contacted the customer service representative and told them that that wasn't working and they tried to give Me all these other ideas.
That did not work.
So finally one of the customer service representatives that I talked to probably the fifth or sixth one decided that they Would be would uh send it to a higher-up department, He then sent it out to them. He said that they would respond within twenty-four to forty-eight hours.
They still have not gotten back to me it has been passed that timeframe. First, I tried to call the number and get ahold of this so-called team but I was unsuccessful. I tried to get the money out through a paper check today, and he said he can not do that because the reversals have not yet been finalized and that when he does send me the check it's gon na take seven to ten more business days to get that out, which is you know, I have bills to pay things that are past due. This money should have been available to me quicker than it is now!
I tried to get all the reference numbers but they will only send me one at a time an they are all different.
Thank you.
Credit Karma XXXX XXXX XXXX XXXX
|
| 08/11/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have had Credit Karma for years. I recently saw that their savings account had a better APR than my current bank, so I opened an account and swapped a big chunk of my savings into this account. This totals to {$5300.00}.
Shortly after depositing it, they put a freeze on my account. I got an email saying they needed a photo of my ID and a recent bank statement. I found this weird, and asked why but was not provided an answer.
I sent them what they needed, and never heard back. When I reached out again, they said they needed a bank statement in PDF form, a selfie with me holding my ID under my chin, and a photo of the back of my ID with all four corners visible.
Again, these are very weird requests. I was growing impatient and just sent it.
They replied back saying they needed the same thing. I said I already sent it, but I sent it again.
At this point Im furious, I go on their app to the customer service chat, and the lady, whose name was XXXX, said she sees all my documents, they were all perfect and exactly what they needed, and was transferring my case to a specialist. She said they had everything I needed and I should hear back from them within an hour.
I didnt, I didnt hear back for over two days. That was today, at XXXX am, they messaged me and said that I needed to upload the bank document in PDF form.
I did, and luckily this was the fifth time I was asked, so I took a screenshot the last time to show it was in PDF form. I also took a screenshot of XXXX telling me she could see all my things, she listed what they were, and she said that she could see them and they were perfect. So I sent that to.
I already sent the PDF, of something they shouldnt need, Im my opinion.
Also, through all of this, Ive been asking for the reason my account was locked and not one person provided me a reason, they all said it was confidential and they could not tell me until my case was resolved.
I put this money in credit karmaa savings account to earn more money monthly in APR, not to give them a loan. At this point, I want it sent back to the account I sent it from, I want the account closed entirely, or I want to find a way to press this further because this is awful and annoying.
|
| 04/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/XXXX I submitted a dispute for two accounts in collection on my XXXX credit report through the company XXXX partner 's with Credit Karma.
According to Credit Karma 's website and XXXX, they are in partnership with each other. The dispute function is trademarked as Direct Dispute by Credit Karma in partnership with XXXX, this verbiage is clearly indicated on the Customer dashboard page. After submitting my dispute, Credit Karma indicated that the dispute was being transmitted to XXXX. I heard nothing more and continued to check my dispute status for many months via the provided Customer Dashboard as Credit Karma has no direct number to dial for assistance. My dispute status never updated. So, ultimately I contacted XXXX on XX/XX/XXXX and they stated they never received the dispute via the Credit Karma conduit and that I would need to resubmit a dispute. I also contacted Credit Karma and they stated that they were " experiencing a communications error that prevented them from processing XXXX disputes. '' and that their team is working on fixing the issue. Mind you, in the over a year and a half, Credit Karma never once notified me of this matter or that they were working on the problem until after I bought it to their attention on XX/XX/XXXX, XXXX Credit Karma also offered the same resolution that XXXX advised, and that was for me to resubmit the disputes.
In either case, I lost my documentation in support of my dispute and I am unable to obtain additional records due to the fact that the company that maintained the records has since gone bankrupt and been liquidated over two years ago. I am stuck and neither Credit Karma or XXXX is taking any type of responsibility on this matter. They are pressing resolution on to me.
I am certain I am not the only one affected by this. Please investigate both of these company 's resolution and communication processes as they are not providing the service they are touting and, they are not taking responsibility for their erroneous and untimely processes and response times. My credit has been adversely affected during this duration and I am attempting to get the matter resolved.
Thank you
|
| 07/19/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I got my Identity stolen, I have been reporting this over and over again. I know I did n't do some most of debt that is on my credit report. Like this one Creditor Contact Details XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX And this XXXX Creditor Contact Details CREDIT PLUS XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX This XXXX Creditor Contact Details XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX Creditor Contact Details XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX I have never been to any of these business 's Then I told about this one months ago XXXX XXXX, XXXX Collection Agency XXXX Original Creditor XXXX XXXX RETURNED ITEM Status Open Opened Date Apr XXXX, XXXX Closed Date -- Responsibility Individual Balance {$1800.00} High Balance {$1800.00} Remarks Placed for collection Creditor Contact Details XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX Direct Dispute This is what they say I owe, I had my bank account robbed and now they say I owe it, It was a fraud. I reported it and I still get the bad credit. There is so much that i did n't do.
Like this one also XXXX account reported on XXXX XXXX, XXXX XXXX accounts reported on XXXX XXXX, XXXX Open Account # XXXX {$100.00} Balance XXXX HOSPITAL Original Creditor {$100.00} High Balance XXXX XXXX, XXXX Opened Date XXXX XXXX, XXXX Last Reported Individual Responsibility Placed for collection Remarks Note I have medical and I did n't do this one.
And this one XXXX account reported on XXXX XXXX, XXXX This agency did not report an open account to this bureau.
Open Account # XXXX {$71.00} Balance XXXX XXXX Original Creditor {$71.00} High Balance XXXX XXXX, XXXX Opened Date XXXX XXXX, XXXX Last Reported Individual Account.
Responsibility -- Remarks Note I have medical.
All of this showed up after I was robbed. I reported it but no one listens. I do not owe these things. I hope you all will listen.
Account # XXXX {$26.00} Balance XXXX XXXX XXXX XXXX Original Creditor {$26.00} High Balance XXXX XXXX, XXXX Opened Date XXXX XXXX, XXXX Last Reported Individual Account.
Responsibility Medical Remarks I know I did n't do any of these things. Thank you XXXX XXXX.
|
| 06/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I have repetitive tried to get credit karma to change my last name to my new legal one since getting married XX/XX/XXXX. They refuse even though I have gave new drivers license, new social security card and marriage certificate.I want my last name changed from maiden to my married. From XXXX to XXXX Contacted them XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX email and numerous times thru website.
Thanks for contacting Credit Karma Member Support! We're currently experiencing high volumes and will respond to your message as soon as we can.
We've received your request and created Ticket Number XXXX. If you'd like to add to your message, please respond directly to this email. As a reminder, here is what you submitted : XXXX, XX/XX/XXXX, XXXX XXXX PDT : Again I am requesting you change my last name from XXXX to XXXX as it is now been my legal last name for almost a year.
Credit Karma Member Support, XX/XX/XXXX, XXXX XXXX PDT : Hello XXXX, Most certainly understand your concern. Credit Karma is not a credit bureau rather a Credit Monitoring Service and as such, we are unable to edit the information you see on either report and that would include your name change.
You will need to contact XXXX and they will in turn explain what is required for you to make necessary changes. Once they have updated their file, you will then be able to make changes accordingly.
Here 's how to contact XXXX to obtain your credit report, credit score, and or for any other reason : XXXX : XXXX ( general ) or XXXX ( fraud ) ; XXXX. XXXX XXXX, XXXX, GA XXXX ; XXXX XXXX : XXXX ( general and fraud ) ; XXXX XXXX XXXX, XXXX, TX XXXX, XXXX XXXX : XXXX ( general ) or XXXX ( fraud ) ; XXXX. XXXX XXXX, XXXX, PA XXXX ; XXXX Hope this information proves to be useful. Should you have additional questions or concerns, please do not hesitate to ask. In the meanwhile, have a great day!
Credit Karma Member Support XXXX, XX/XX/XXXX, XXXX XXXX PDT : I legally changed my last name XX/XX/XXXX -- -- -Original Message -- -- - From : Credit Karma Member Support ( Credit Karma Member Support ) XXXX To : XXXX XXXX XXXX : Mon, XX/XX/XXXX XXXX XXXX Subject : Re : Last name
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| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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Good day. On or around XXXX thru XXXX saw a lot of pre approvals on Credit Karma. At first I didn't pay it no attention, but credit karma kept sending me all types of different credit card pre approvals telling me that I was pre approved for credit cards, personal loans and that I can refinance my car. Everyday day I would see these offers, everytime I log in to check my credit score. After a few months of being told I was pre approved I thought I was in the right place to apply. However, I got so many offers through Credit Karma that I started sharing this information with family and friends about vacations and investments, that we were going to use with these pre approvals for. I applied on or around XXXX and got denied for a few credit cards and a personal loans, I was distraught and very angry, and I felt deceived, I was marketed for months, so Credit Karma told me that I was pre approved. This was a lie. I was severely stressed out, I was nauseous for weeks I had migraines so horribly that I became antisocial, my anxiety went from a XXXX to XXXX now, so when I see pre approvals, I immediately closed down my phone and shut my computer off, this has made me so uneasy, stressful it's very overwhelmed, that I haven't checked my credit as frequently as I used to or should. I need some resolutions for this unnecessary stress. On XX/XX/XXXX FTC order credit Karma to pay {$3.00} XXXX dollars to consumers. I've have been a victim of this false claim by credit Karma that told me that I was pre approved and got denied. The misrepresentation of Credit Karma have caused severe mental anguish and anxiety for me and my family. I have applied for a personal loan of {$20000.00} and two {$10000.00} credit cards, 15 USC 1681N saids that consumer reporting agencies must report Accurate information Credit karma violated that with deceitful practices and misrepresentation. 15 USC 1681 N speaks on actual damages. I'm owed actually damages of a result of Credit Karma failure to provide accurate information furniture on my credit report. I am owed actual damages in the amount of {$40000.00}. What company is this complain about. Credit Karma.
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| 07/22/2023 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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An unknown individual set up a fraudulent account and scammed my employer on XX/XX/XXXX into transmitting my paycheck ( {$3200.00} ) to the fraudulent account on XX/XX/XXXX by forging an employee direct deposit authorization form with with my first and last name and an electronic signature of my name as well as the routing number, account number and name of the bank ( MVB Bank ). My representative and I contacted XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX to report the opened bank account with them as fraud. We initially spoke to XXXXXXXX XXXX XXXX XXXX who informed XXXX based on the routing and account number provided, that this was for a Credit Karma based debit account and XXXX had no access or ability to look up these accounts. We were instructed to reach out to Credit Karma, which we did, and spoke to XXXX. XXXX informed us that there was no banking account under my name, last four of SSN, or with the full routing/bank account number that we provided to her. She stated that she was going to escalate the matter to Credit Karmas fraud department, which based on an email I received, she has done. She then instructed us to call XXXXXXXX XXXX as they would need to be informed about this fraud, which again, we did. This time we spoke to XXXX who issued the same advice we initially received from XXXX, which was to call XXXX XXXX and report this. We explained that we had already done so, and that XXXX XXXX instructed us to let XXXXXXXX XXXX know of this matter. I had XXXX XXXX for the account in their system with the full account number, which did not generate anything. XXXX told us she would be escalating this matter to the XXXX department at XXXXXXXX XXXX, which would reach out to Credit Karma to further investigate. We were told by both XXXX and XXXX that Credit Karma would reach out within three business days to further discuss the findings with me. They were supplied with my phone number to reach out to me once the appropriate person was assigned to the matter. As of today, XX/XX/XXXX, neither XXXXXXXX XXXX nor Credit Karma has responded to me regarding the fraudulent account.
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| 09/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Credit Karma began running monthly unauthorized credit checks on me personally under a email address not mine but persisted for over 12 months. When inquiring about this with them nothing was accomplished nor information needed to address and uncover who was responsible for this. Pretty much same with identity theft and XXXX not being able to verify my identity and a problem with my bank and fraud you forwarded to comptroller of currency which I was falsely accused of fraud after repeatdly asking for help from bank only to be later completely and wrongly defamed accused and false statements from bank to comptroller. Due to repeated and unending attacks and no help or protection for any electronic device I am now completely and totally destroyed dignity character you name it. I was sent an email by you pertaining to a student loan I never opened nor know anything about and can not get answers to who where or any help or credit or life what so ever after this complete and total failure to help but I tried to do what was needed to assist but was stopped in my tracks everytime I tried. By theft data hacks and just outrageous ridiculous behavior I've have never witnessed nor seen in my XXXX yrs on planet and now getting worse thanks I had so much hope now I'm so physically and mentally destroyed and tired of all the false and just godawful things that I have endured due to such complete and total destruction of my health life and any desire to ask for help to stop wrongful and clearly illegal behavior. I can not endure all the misinformation financial or personal attacks and can't health wise endure a protracted and totally ridiculous reason to have to now hire attorneys and go after the bad actors. I was so hopefully my request for help would lead to good results only to further damage and lead to bigger and worse problems. I'm so disappointed and confused how a bank a credit reporting XXXX and XXXX and XXXX XXXX such blatant and obscene behavior besides hotel stealing from debit cards and loans etc I cant contest or even attempt due to no faith or trust left to even ask.
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| 08/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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On XX/XX/2023, I received a Credit Karma Money Spend account debit card in the mail at my home address with my name on it. I did not open a Credit Karma account.
I immediately called the number on the back of the card and attempted to find out more information and request account closure. The only option for the phone line was an automated feature that required me to disclose the last 4 digits of my social security number before they would transfer me to a representative. I do not want to disclose any of my personal information to a company I do not wish to have a relationship with. I attempted several times to bypass giving my social security number, and the system is designed to disconnect the call if you don't provide the information, which is what happened.
I then logged on to the Credit Karma website and attempted to chat with a representative. The representative in the chat advised me that it was REQUIRED that I give her the last 4 digits of my social security number in order for them to verify the account. I explained I didn't want to provide that information and was already concerned that someone had stolen my identity to create this account. I pleaded with her verify my identity another way and she indicated that wasn't possible. I asked to speak with a manager, or if I could have a phone number to reach a LIVE PERSON and she just kept giving me the number for the automated phone line.
I then asked the representative to provide me with information about how the card works- like is it connected to a bank account at the time of card issuance or is it a card that needs to have funds loaded onto it once received. I was trying to assess how big of a problem I may have on my hands. The representative said she couldn't answer that question until I provided the last 4 digits of my social security number. It was a pointless & extremely unhelpful conversation.
The Credit Karma representative then told me she was ending our " chat '' and disconnecting me- and that I was welcome to reach back out when I was able to provide the last 4 of my social to them.
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| 03/01/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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In XX/XX/XXXX I filed my XXXX tax return with XXXX online who recommended that I open a money spend account with a company called Credit Karma both owned by into it. Against my better judgment I open the account because I was attempting to receive the refund advance loan which conveniently somehow did not go through but thats not the problem. The account was opened with XXXX in my name and my taxes were filed with my name as well as opening the account with Credit Karma and the linked account to Credit Karma my other personal checking account its also in my name all the same time all the same data birth all the same Social Security number address phone number etc. I received an email in the beginning of XX/XX/XXXX stating that my account was frozen they were sorry for the inconvenience and they would let me know what to do next. However their so-called fraud department only communicate via email not live chat not on the phone etc. I have talked to multiple people through their lab chat and called several times and talk to supervisors trying to get the situation handled. They requested copies of my identification which I sent and since then for the past two weeks I have got absolutely nothing but the exact same generic auto generated message that I sent to my email every time I try to contact him. In fact the last live chat agent that I tried to talk to you about this issue actually just ended the chat rather than trying to even answer my question or help me in any kind of way. Since all of this has gone down my tax refund has been deposited into this account and that money is sitting there that I need for me and my kids and they absolutely refuse to tell me anything about whats going on or why or what I can do to try to help it even though I have asked and requested any help and offered anything that I could possibly give to no avail. I have also file a complaint with the XXXX XXXX XXXX online and I have not heard anything back from there. Im just really not sure what else to do at this point so if you can help that would be greatly appreciated.
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| 12/12/2016 |
Yes |
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- Incorrect information on credit report
- Account status
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Web |
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I use Credit Karma to keep an aprized of all action on my credit. Through Credit Karma I was offered a Pre-Approved XXXX I applied, and got an approval within less than XXXX seconds. I have allways understood that pre-approved things ussually do not result in a Hard Inquiry. Well they must have done XXXX in less than XXXX seconds. The next morning I checked my score on Credit Karma. My score had dropped XXXX points for XXXX, and XXXX points for XXXX. I do not recall giving permission to run a hard-inquiry, and everywhere I looked, a hard inquiry should only cost me XXXX points. Not nearly XXXX. I had just lost another XXXX points over not renewing a XXXX acount. I had 10 years of XXXX XXXX with XXXX. 10 years ago, it was only XXXX XXXX, Now it is an XXXX, XXXX, and XXXX XXXX XXXX, with yearly dues, high-interest, inadaquet reporting to credit agencies. Since I owed no money, I decided NOT to renew or Upgrade my card. The next day, all 10 years of credit history was gone, as well as XXXX points to XXXX XXXX, etc. I had a credit score in the middle XXXX, for which I needed to get an apartment. Now, over XXXX points later, I cant get approved for XXXX. This is ridiculous. I pay all my bills on time, phone, cable, yet none of that counts. These companies have not a care in the world, ruining peoples lives. They allways try and blame someone else. Credit-Karma, then, XXXX XXXX. I would be happy with just the XXXX points taken. Why am I an exception for every rule these companies themselves make?
The XXXX date I do have is XX/XX/XXXX. That is the day that my XXXX, and XXXX points were taken by the XXXX XXXX. XXXX Score XXXX was used. That is mostly what I have. Oh yeah, the credit companies told me on the phone to take it up with Credit-Karma and XXXX. Credit Karma told me to take it up with the XXXX Agencies. Both XXXX XXXX and XXXX XXXX have yet to reply after more than XXXX e-mails to their XXXX resolution Department. What else can I do but complain to you, and keep on living in a mold-infested apartment for XXXX years while I gain it all back?
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| 03/11/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I had my tax return deposited into my credit, karma money spend account. When I had an issue with a charge on my account, I opened the dispute. Over the following 10 business days when speaking to Credit Karma agents, it was confirmed that I would receive a provisional credit on XX/XX/2023. This was confirmed by several agents and a supervisor on the evening of XX/XX/2023 I contacted Credit Karma again because no funds were made available on my account. They then said they had to escalate it to another department which will get back to me in 24 hours. It is now the XXXX I have filed several complaints about this mystery department that never gets back to me regarding my dispute, or the error of not providing a provisional credit. Upon addressing this issue, I have advised that Im aware that this is a violation of regulation E and I wanted to speak to somebody from the department that was handling my case. They said they are aware of what regulation E is, and informed me that they are not a bank. So I am now focused on an entirely bigger issue if they are not a bank who is handling my funds. They are associated with XXXX XXXX and online. It clearly states that ACCOUNTS ARE PROVIDED BY XXXX XXXX But XXXX XXXX declines any association with our account # s routing # s or savings # s. This raises A major issue as a consumer. What financial institution is responsible for mine and millions of others money? Credit Karma spend is taking no responsibility and XXXX refuses to associate with those accounts. Im starting to believe that something fraudulent is happening with this institution, while misleading consumers that there a credited and insured financial institution. I need to know how to proceed forward. Im still waiting on a provisional credit while my dispute is being investigated, but furthermore wondering if I should get an attorney to take legal action to protect others from trusting there money with an unknown entity. Where are these account numbers issued from. What bank is responsible for our funds? And is this even Legal?!
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| 04/04/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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Starting roughly two weeks ago issued began with my credit karma spend account. Unauthorized access first, than card was cancelled and reissued to an address I have never so much as been affiliated with in California. Upon contacting the institution I was able to get the Mailing of the card shipped to my appropriate mailing address. Card arrived yesterday after a long wait, however about 20 minutes before the post office delivers the card the institution places locks on my account and provided me no explanation. I was asked to upload my identity card and a selfie with card to match faces and information, standard banking procedures I'm sure. Account remains locked and unable to use funds I've been waiting two weeks to access, contacted customer service several times, and get told nothing they can do, further told a " higher department " handles the sort of case, again no explanation as to what case type or any information on how to communicate with this higher department, other than told to continue waiting for them to email me. I asked well can't this be address over the phone for a faster solution and told this " higher department '' has no phone number and simply sorry for the inconveniences caused. First off the breach on my account falls to them for liability I told them to revoke any sort of authorization for some iphone they claimed had accessed my account when this all began. Just yesterday my personal XXXX was again changed However I activated the extra security so my device was able to get access and correct the unauthorized changes.
Long and short of this is, credit karma is a multi functional financial entity, handling banking needs as well as credit monitoring and identity monitoring etc. At this time they are not protecting me in no sort of way as the breach yesterday occurred during this lock of my account, now I've provided the proof of my identity and have a right to my funds. Yet they are avoiding my efforts to get my access restored when they had no justification to lock me out in the first place.
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| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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Re : Letter to Remove Inaccurate Credit. Information To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) to be in error : Account Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/04/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I have had my funds deposited on Wednesday from my part time company XXXX in which I contract from im to an employee Im contractor and thry have never not paid me and theres no complaints from any one in 5he community about them not paying me or any on3 else however, I have had issues with credit karma in the past several complaints to complain they tell m3 they will transfer my funds to another account when I request them and it takes up to t ten days at times so XXXX sent my deposit on Monday to be posted and delivered today and XXXX or somebody that did not understand any thing I was talking about she says I never have had any deposit from XXXX asi was looking at my bank statements as we talking and there were several deposits on Wednesday I went to XXXX the money was delivered she said theres no such deposit coming through so I dont trust whats going on they post dates that things are deposited when they are not deposit Ed they are what I believe holding my fu ds like they e done Im the past and probably using peoples deposit for their own investments or whatever I really dont know anf the money may pop in the bank whenever they feel they will put it in my account when they feel like it then telling me no deposit to my account have ever been made by XXXX no deposit of the a out of XXXX $ which was processed and paid to me from the carrier two days ago and there payment dates all on my bank statements are aLl on Wednesday and they real, y are are deposits so the XXXX or what ever I talked lied amfsaid something was not true when I physically seen it myself and my money is supposed to be there today they have no rights wih hold money the way they do and are dishonest and as soon as I get this money Im change f my deposits to a new bank account these people are doing something unethical and possible ly illegal I was supposed to get paid and they said Ive never been paid by them if you go on my account I am not lying they are and they owe me XXXX cents and Im not letting them do this to me again and others..
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| 07/27/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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My vehicle was serviced XX/XX/2023 at XXXX XXXX XXXX XXXX. They charged {$2100.00} ( that was with a {$900.00} discount so originally it was calculated at {$3000.00} repair ) I got my vehicle back in worse condition, it took a few weeks for me to research and check it out to make sure it was just because my vehicle is old, when I found out they did not do the repairs they charged for, I called the shop, a worker said bring it in we will fix it, took it back to the shop, the owner called and said this is not our problem get your vehicle immediately off our property we do not even have the equipment to fix your type of vehicle, I spoke with him calmly and directly and asked how he fixed it in the first place, what repairs were done, why it was doing the things it was doing now, he started yelling and said take it to someone else, you got what you paid for discount service.
I contacted Credit Karma immediately to dispute the amount that was charged by the shop. I received an email with no explanation just stating my dispute was denied. It took months for me to find a new repair shop I believed could be trusted, would inspect the entire vehicle and possibly fix what someone else may have messed up or done wrong.
I received the inspection report and contacted credit karma again stating I have proof this charge was for a service that was not rendered. They replied " Hope this email finds you in good spirits .... After careful consideration your dispute has been denied ''. Again no explanation or anything just a informal email like writing to a distant family member. I responded with legal information, agreement terms, all the reasons why I believed they should help my situation.
They responded over a week later, there has been no error we were unable to recoup any funds to refund your dispute.
My understanding, they should not have to get approval from or be in agreement with the merchant/provider they should accept the proof of non service, review and provide a refund if it supports the customers claim.
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| 08/19/2016 |
Yes |
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- Incorrect information on credit report
- Information is not mine
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Web |
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XXXX / XXXX XXXX = XXXX/XXXX/XXXX ( XXXX/XXXX/XXXX ) ( XXXX/XXXX/XXXX ) XXXX XXXX XXXX/XXXX/XXXX ( XXXX/XXXX/XXXX ) ( XXXX/XXXX/XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX XXXX : XXXX D.O. B : XXXX/XXXX/XXXX ( XXXX/XXXX/XXXX ) I paid into XXXX XXXX over XXXX and all the rest of my bills I paid in over XXXX Tell me how am I supposed to live if I ca n't use the credit cards to buy enough for me to make it from one week to the other without my credit score dropping back now under poor. I am ready to say XXXX all the credit cards and just live, because the more I pay the lower my credit score get. On top of that you are giving out my person information without my permission and having all these collection agency calling my phone using up my minutes. Before I started trying to straighten out my credit Because they had me mixed up with someone else, I did n't get all the harassing phone calls. Now they call hours of the day and night, and even on the weekend. They refused to remove any hospital bills that have not replied back to them in 90 days they just bound them from on collection agency to another. So this is and knows winning battle. There I will cease in paying any bills because you drop my score by XXXX to XXXX point each time and when you bring it back up it always by XXXX point. Which do n't help me at all? If anyone else is having this problems make sure you post it for everyone to see the un-fairs dealing you have with all XXXX Collection Agency. They bound them back from XXXX agency to the other causing you nothing but pain.
This is drive up my score, that is the reason a lot of consumer do n't pay their bills, because the more they try and work with these collection agency, the harder they make it for anyone to want to pay a bill by bounding them back and forward, stressing you out. I want them to stop given out my person information without my permission, driving up my cell phone bill to make the cell phone company happier.
Collections XXXX XXXX XXXX provided by &
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| 07/16/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX XXXX I went to purchase food for my children and quickly found out my credit karma debit card got declined. I quickly called credit karma a few minutes later and was informed that my account was locked or frozen and they were escalating the matter to their specialist team. A few days go by and I still dont hear anything from either credit karma or their specialist team. I have called them every single day with no resolution and no reason as to why my account has been blocked/frozen. On XX/XX/XXXX I received an email from them to send in documents to verify my identity and bank account information, and I did so. I sent them picture of the front and back of my government issued ID and a bank statement. They still will not release my account off hold. Credit karma has been nothing short of a nightmare. They are holding my ONLY source of unemployment income and refuse to release it. No matter how many times I call them, they tell me the same thing their going to escalate the matter to the higher team or your account is being looked into. I also tried to link a new bank account ( that belongs to my husband ) to try to get my money out of that account as I have no source of income because they wont unfreeZe my account. I cant transfer my funds out of the account, and even though I sent in proof of my bank statement, they are requesting more and more documents from my husbands account and still wont unfreeze my account. I have XXXX children That I have to feed and take care of. Im in a hardship right now and they are holding my only source of income. I have spoken to the credit karma supervisors, I have called the bank that FDIC insures credit karma money spend and save accounts, they sent an email to their superiors to see if theres anything that can be done. They only insure credit karma money spend and save accounts, so they dont have the power to unfreeze my account. Im not getting any answers as to WHY my account is frozen. I need help to resolve this ASAP. Thank you XXXX XXXX
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| 07/14/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
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I am writing to file a formal complaint against Credit Karma , LLC and XXXX regarding the recent closure of my XXXX line of credit and their disregard of my notice for arbitration. I believe that both companies may have violated consumer protection laws, and I am seeking your assistance in addressing this issue.
Here are the details of my complaint : Background : I had a XXXX line of credit that I responsibly managed for one year, making on-time payments and demonstrating good financial behavior.
After Credit Karma acquired XXXX, I received a notification informing me of the closure of my line of credit. However, the notification provided inadequate explanation for the closure, leaving me with unanswered questions.
Notice for Arbitration Disregarded : In response to the closure of my account, I exercised my right to initiate arbitration proceedings by sending a notice for arbitration to Credit Karma , LLC as stated in their terms of use.Despite providing proper notice and following the required procedure, Credit Karma , LLC disregarded my notice for arbitration and failed to engage in the arbitration process.
Negative Impact : The closure of my XXXX line of credit and Credit Karma 's refusal to address the matter through arbitration have had a significant negative impact on my financial well-being. As a result of the closure, my credit score has dropped by XXXX points, making it difficult for me to secure loans or obtain favorable credit terms. This adverse consequence has hindered my financial opportunities and caused undue financial hardship.
Violations : I believe that Credit Karma , LLC and XXXX XXXX have violated consumer protection laws, including but not limited to the Equal Credit Opportunity Act ( ECOA ) and the Consumer Financial Protection Act ( CFPA ). By disregarding my notice for arbitration, Credit Karma , LLC may have violated the terms of their own agreement and denied me the opportunity to seek a fair resolution through the appropriate legal process.
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| 05/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
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Web |
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On XX/XX/2023 I received a guarantee offer from credit karma stating that I had outstanding odds that Ill be approved for receiving a credit card. It stated that if I was denied I would receive {$50.00} within 60 days. I applied for the card believing in the outstanding odds or exceptional odds only to be denied and my credit score was affected. I received and email the same day about the denial and that I qualified for {$50.00} just follow the steps to accept it. I did what the email stated and was told Ill receive {$50.00} pre paid or gift card within 60 days and havent yet. I contacted credit karma several times after the 60 day mark and each time they stated let the investigate the matter. I sent email confirmations of the offer received from them, the date, and the company to which I was denied. All Ive gotten is the run around or no response after they so call stated they was sending it to upper management. I was even told Ill have to contact the company XXXX about the {$50.00} because it would come from them. I contacted the company and they stated they had no information about me nor no information about a gift or pre paid I was said to receive. Credit karma is doing fraud practices by luring consumers inti applying for a card and stated the will be approved and if not they will be guaranteed to receive and {$50.00} offer. Then they act as if they do not know anything about it after your credit is ruined by their false advertising and putting consumers in an even worser situation with their credit for their own personal gain with the credit card companies. Their should be a class action lawsuit about credit karmas misleading practices and I want to be apart of it. Because if they will be dishonest about a situation of such degree involving your credit they shouldnt have a company with the access of millions of individuals personal information because now they arent to be trusted. They are running a scam to get people to apply for credit. My name is XXXX XXXX XXXX XXXX
|
| 09/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
First they lock my save and spend accounts and provide no reason why they did so.
Then they demanded a copy of my most recent bank statement and copies of my drivers license. The license made sense but my bank statement? The way it had to be transferred to them does not seem secure but I begrudgingly did it in the hope I could get access to my own money again. That didn't work even though I was told that was all they needed. They then wanted additional IDs and for me to send photos of myself which seems really freaky.
After going back and forth with this over a couple weeks I finally demanded they close my account and refund. I had to demand this several times over the phone and email and they continued to ignore me.
I finally broke down and submitted a XXXX complaint demanding they close the account and refund my money to my primary bank which was linked to my save account. Within a few hours I received a bubbly email letting me know that they were responding to my request and closing my account, they would then electronically deposit my funds back into my account.
After several days I contacted them yet again to find out where my money was only to find out that instead of transferring the money back into my main account, as they promised, they mailed a check.
The check never arrived at my home.
Finally after several calls to their customer 'service ' department we find out that they mailed the check to an old address that isn't even on our account and hasn't been since XXXX of this year.
The customer 'service ' representative begrudgingly agreed to send us another refund check this time to the correct address but adamantly refuses to expedite it in any way. Unfortunately that check was not received either.
There are so many of us talking on social media about having these exact issues with this corrupt company that I'm shocked they are still in business. I know they have lost multiple class action lawsuits for their fraudulent business practices.
|
| 04/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/XXXX I first reached out to Credit Karma about the incorrect information being displayed for my Driver License and state of residency under their application. They reached back and stated that they would close my account to prevent any fraudulent activities and to reopen it I would need to send documents like Driver 's license and SSN for verification. After completing the process the information remained on my account as I waited for 2 months for any changes to take affect. I later reached back to Credit Karma on XX/XX/XXXX about the same issue and stating I never even resided in the state where they had on file for drivers license and that they were clearly mixing up my information with someone else of maybe similar names. On XX/XX/XXXX I reached out to credit karma again about the numerous attempts of resolving this issue and finding out there source from whom they get the information to try and dispute with them. On XX/XX/XXXX they responded claiming that there has not been any changed because they receive their information from XXXX and that they can only update as soon as XXXX updates there information. On XX/XX/XXXX credit karma reached back stating that the information regarding my XXXX listed on there application is tied to the address entered on my Credit Karma account and also the states Motor Vehicle Commission. Conversations continued back and fourth for months me reaching out to XXXX, XXXX, XXXX, and even my local XXXX, to correct any information that may have been on any of those records. I reached back to them on XX/XX/XXXX stating I did all the above including receiving driver 's abstract from XXXX and none of the information they had matched what Credit Karma was displaying. They later replied on XX/XX/XXXX stating the information they had came From XXXX records and because of that they were unable to edit that information. Clearly this has gone no where now for almost 2 years and I need help your help hopefully resolving this issue.
|
| 09/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Someone please help me!
I can't use 1 dollar on my credit card without credit bureau taking 11 points from me! When call credit bureau and XXXX XXXX they both point the finger at each other.
This had been an issue ever since using credit karma and there suggested credit cards for 2 years or better. My first credit card was a suggestion from credit karma and it was a 300 dollar limit with good credit. Before my 25 dollar payment was due, XXXX XXXX reported to both exifax and XXXX and they took 126 points. They said because I used to much of the balance, utilization? I get it now. Credit karma offers me another card from XXXX XXXX to bring my limit up so I can use more then just 10 % of 300 limit, I do it, just for opening the card they took 97 point. I used that card to get gas and stayed way under utilization and they took 11 points today and said it was for hard inquiry? They already ding me for the hard inquiry 2 months ago for that card. I loose sleep over this because iv turned my life around and have worked so hard to have good credit and I had good credit before I got involved with credit karma and the partners. This can't be the way it works now? Everyone iv talked to says they have never herd of such things? I have every screen shot and every email.
They have took literally over 200 points from me for no reason! My fico from XXXX is score is XXXX! That should tell someone, something! Also been trying to close my credit karma account and they will not do it! I have every email from them as well. There is no contact number and all done by email. They give me a case number and ask if they can proceed and I respond evertime, yes and that's the last I hear from them. Screenshots of that as well. So not only have they ruined my credit, I can't get away from them! It's like a crazy ex girl friend! No joke! I hope this email finds someone that will fight for me. Also credit karma keeps telling me I have a saving account with them when I don't, never had.
|
| 02/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX my Credit Karma spend account was locked. The amount is showing as - {$20.00} dollars. The money had been pulled back from my externally linked bank account but before I could resolve the issue, my account was temporarily locked. Despite 6 attempts to get customer service to look into the issue nothing has been resolved. I have my tax return being deposited and I was told that if the account is not unlocked before then it wil get rejected and sent back. I would like a solution ASAP! I have looked into this to see if others have had this same issue with Credit Karma and it seems many others are in the same position with some being unable to access their money spend accounts for MONTHS for " fraud prevention ''. I DO NOT HAVE MONTHS TO SIT AROUND AND WAIT. I want my account unlocked NOW!!!! The people in the customer service do not care nor will they respond to my emails. I have verified my identity, I have done everything!!! Please help me unlock my account. I desperately need into this account. I have already sent the documents into an encrypted link, and the following case numbers XXXX & XXXX as well!!!! Ive submitted proof multiple times and Ive also already given them an explanation on the XXXX filed on XX/XX/22!! I have already submitted other identifying documents on XX/XX/22 to case number XXXX & XXXX. I also submitted a copy of my utility bill and my Social Security card as well. The reason for the XXXX return on my account was because my bank account did not have sufficient funds available, so it rejected the funds, however I do now have sufficient funds so I can deposit the money as soon as my account is unlocked! i also sent the right account statement, the account number is in the top right corner!!! they stated that the external bank account linked was incorrect but I have proof on my statement of the money coming out of that bank account number they are just trying to avoid me and avoid unlocking my account.
|
| 02/21/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I am filing this complaint as my other complaints against the credit bureaus and credit karma continue to be ignored. I was just again refused credit because of a low credit score XXXX though every credit website including the credit bureaus themselves and credit karma report my score 100 points lower an sahow graphs of my score falling steeply when the only changes were the removal of three negative items. I continue to read about other consumers who have had this happen to them all over the internet. Then they are offered ridiculously high payments on everything and people cant get out of this trap. It is sick. Making over XXXX I can barely afford a place to live because my car payment and insurance is so high and because my score is so low despite paying high interest loans and credit cards on time having no glaring negative remarks and having others removed as inaccurate. I tried using this complaint form to complain against the credit bureaus and credit karma and only XXXX said anything offering some ridiculous gibberish explanation about various scoring models. Tell in what model are negative items removed and replaced with a lower score by 100 points. Why can I not get any answers. What does this company do when companies ignore complaints? Is there any way to mitigate this or is it a waste of time for me to try and work to support myself and my kids because arbitrariy decisions will be made that prevent me from even being able to afford a place for us all to live. I would be better off not working at all and being reliant on government assistance. Is there absolutely anyone who reads this and helps?
Also now Im paying money to XXXX XXXX every month in true hopes that we could move somewhere better but that also seems seriously impossible at this point and they have done nothing but take more money from me. Credit scores are a racket. My cousin who went bankrupt has no issues versus me who has never just abondoned my bills.
|
| 10/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Today, XXXX I received an email notice from XXXX XXXX about changes in it's privacy policy and extension of it to it's parent company XXXX.
The changes are extensive and invasive, including but not limited to : * Device camera access * Device biometric data * Contact data * Data sharing with all XXXX platform partners, but no enumeration, limit or transparency as to what that constitutes.
The email contains no opt out link, and the link to modify ones data settings redirects to try to install their application on mobile, which in turn attempts to gain the invasive camera, biometric, contact and general scraping of XXXX from the device.
If the link is executed from a device they don't have an application for, it goes to their site where you can login, recover whatever sense of account they have for you if unknown, or create a new account.
In my case, the account was created as part of consenting to a credit report background check for a rental agreement in XXXX
Buried 3 links in, there is a button to limit some data collection by clicking an opt out button.
There is no definition of what is and is not limited provided. There is no definition of their opt out in either their terms of service, or their privacy policy rendering it meaningless.
The privacy policy and XXXX describe being able to delete your data, but the only data deletion option ( likewise 3 clicks deep ) is to delete your public user content on their site forums and reviews.
Any attempt to modify the existing data they have for you to effectively remove it by changing it to nonsense throws a " we know that's not your name, if you've legally changed your name mail us here '' error.
This is a violation of the Fair Credit Reporting Act, and by using their privacy notice email to deceptively market their mobile apps without any recourse to actually decline consent to the policy change with no marketing opt out link, they are also violating XXXX.
|
| 09/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Hello, Beginning XX/XX/2020, I received an email from Credit Karma, notifying me that the password to my account had been changed. I visited their website to verify, and surely enough, someone had changed my password.
I figured this may be due to me using a password that'd been recently compromised somewhere else, so I went through the account recovery procedure, received the verification email ) * ) to verify that I, the account owner, am requesting the password change ; clicked the link, and changed my password to a newly generated alphanumeric string, unused anywhere else. This should have been the end of the story.
About an hour later, I received yet another email, telling me that my account password had been changed. Frustrated, I checked my server logs to verify that only I had access to my email inbox, which turned to be true - so nobody was requesting the change, logging into my inbox, and deleting the verification email.
I changed my password a second time, to yet another freshly generated alphanumeric string, this time using a different device - perhaps my workstation had been compromised? No! The next morning, I had more password change notification emails in my inbox. I yet again went through the steps and changed my password, which was YET AGAIN changed, thirty minutes later.
This prompted me to reply to Credit Karma 's " contact us '' email address, which bounced back, and referred me to a different email address to use. I followed the directions, and submitted the complaint. They responded in a very dismissive manner, and when I followed up, telling them it had happened YET AGAIN, they 'escalated ' the issue. This was on XX/XX/2020. I have not heard back from them.
With the amount of personally identifying information that Credit Karma has access to, for this to happen and be essentially swept under the rug is a blunder of ineptitude. What are my available courses of action at this point?
|
| 11/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
am writing to file a formal complaint against XXXX XXXX due to concerning incidents that have occurred with my credit information, specifically the unauthorized use of my credit card number and multiple inquiries on my credit report. These actions have raised significant concerns about potential violations of consumer protection laws, including 15 USC 44, 12 USC 44, and 12 USC 83 ( a ).
Recently, I discovered that my credit card number was used without my knowledge or consent for transactions related to Credit Karma services. This unauthorized use of my credit card information is a serious breach of privacy and security and has raised questions about the safeguards Credit Karma has in place to protect sensitive consumer data.
Additionally, I have noticed multiple inquiries on my credit report made by Credit Karma without my explicit written or verbal consent. These inquiries have negatively impacted my credit score and have occurred without a clear and legitimate reason, which may be in violation of consumer protection laws.
I request an immediate and thorough investigation into the unauthorized use of my credit card number and the multiple inquiries on my credit report. I also urge Credit Karma to take corrective actions promptly, including rectifying any unauthorized charges and inquiries. Moreover, I request that Credit Karma ensures strict compliance with the relevant consumer protection laws, specifically 15 USC 44, 12 USC 44, and 12 USC 83 ( a ), to protect consumers ' privacy and credit information.
I expect a written response to this complaint, outlining the steps taken to rectify the unauthorized use of my credit card number, remove any unauthorized inquiries from my credit report, and ensure full compliance with consumer protection laws. Your prompt and cooperative response is essential to resolving this issue amicably and restoring my confidence in Credit Karma 's handling of consumer data.
|
| 03/15/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My car was repossessed by XXXX XXXX XXXX on XX/XX/2019. I was behind 3 payments of {$110.00} to be paid bi-weekly, totaling {$340.00}. After they picked up the car they said I now owed {$930.00} to be able to get the car back. They stated they would hold the car for 10 days and that I had to pay at least {$400.00} by XX/XX/2019 in order for them to continue to hold the car and not completely take the vehicle. If I needed to go beyond the 10 day holding period the car would then begin to be charged a {$20.00} storage fee for each day it is held. I paid the {$400.00} to them on XX/XX/2019. They continued to hold the car and it then started to incur a {$20.00} storage fee each day after XX/XX/19. I called on XX/XX/2019 to inquire about the remaining balance owed to get the car back. The total on that day was {$830.00} which included the storage fees and XX/XX/XXXX payment which if paid in full would bring the account current and they would release my car back to me. I made the full payment of {$830.00} on XX/XX/2019, which brung the account current with my next payment being due on XX/XX/19, and they released my car back to me. On XX/XX/XXXX I received a notification from XXXX XXXX stating that there was a change reported to my credit report. I took a look at the credit report and XXXX XXXX XXXX had changed the status to the account to involuntary repossession and that the account is closed. I called XXXX XXXX XXXX on Friday morning when I was off work to discuss this matter because the account is in fact open and the status is current and has been since XX/XX/2019. They stated I would have to file a dispute with the credit bureau. Them stating that the account has been involuntarily repossessed and that the account is closed has damaged my credit score by decreasing my score by 55 points. This information is not correct and I would like it to be removed from my credit report and the score fixed accordingly.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I have two areas to address here against Credit Karma.
I feel as if Credit Karma has deprived me of a fair opportunity to obtain credit. I received numerous offers from Credit Karma via email and online portal, advertising offers to Pre-Approvals and Approved card statuses. I applied for my opportunity resulting in inquiries and denials. Credit Karma states that their offers won't impact your credit, when in fact they do. Each denial I received is a denial to me and a gain to others, for the use of my social security, and this is done WITHOUT a gain to me. Credit Karma you have deceived me if this is a credit monitoring service as advertised, whoever assigned to my Credit Karma online profile, should have known what my report looks like, stating I was approved or preapproved for a loan and being denied wasnt an uplifting nor fair moment and I fault Credit Karma for that.
This is the second deceptive experience I have faced with Credit Karma.
Credit Karma 's online profile is displaying false credit information from cred
it reporting agency XXXX XXXX. ( Please see attached documents ). Credit Karma has not contacted me at any time to verify if the information that is being displayed is accurate. You update misinformation. Credit Karma possesses 0 consent from me to publish, furnish, or display an inaccurate credit report by any Credit Reporting Agency. I feel this is slander towards my character. Credit Karma has possession of false information without proper consent, this information is seen amongst Credit Karma employees, and online support. I count 0 wet inked signed documents Credit Karma has of my latest dispute with XXXX XXXX. This causes mental anguish on my part. My credit report will show that I try my best to maintain a fair report, with deceptive approval offers this caused me to receive denials from the same institution that Credit Karama Approved and Pre-Approved me for. This is not fair!
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had applied for a loan using XXXX XXXX, I got approved and when I try to use the card it was unable to be use, the debit card so I reach out to the credit karma bank to figure out why my account is locked and I can't use my available balance, they said I would need to send proof that this account belongs too Me.which was strange because this is my XXXX XXXX refund ..account which I Have use XXXX XXXX for over 10 years I usually do a direct deposit using my personal bank account but XXXX XXXX make u deposit it on the credit karma card who won't allow you too use the money .it 's been over 3 weeks and my account is still locked and they keep sending me this same email that my account is under review and they can not and will not release my funds until.They feel like it after I submitted all of the requested documents my us passport my Bank statement and my light bill they .have done this in the pass to other people and never release there money at all my tax return will be deposited into this account as well that money they are holding is half of my tax refund I have call them over 30 times and email them 50 times to get the same responds absolutely nothing I contract the Irs they stated it's nothing they can do .I would need to wait on a resolution From credit karma money account I even asked if they would close my account send Money in.a form.of a check they have know right to hold my refund it's my Money and there card I don't have to use there card Send me my refund in.a form.of a check they entire amount they saying they can't close my account out since it a issue in there security department which I have submitted all forms of proof they will not Give me in additional information and my funds are there but I can't use not a penny of it they are breaking the law they don't have a right to Freeze any payments from your tax return they are not they irs and not sending you your tax money.
|
| 01/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On or about XX/XX/2021, I logged on to Credit Karma to view my credit score, as I do on a regular basis. On the Dashboard overview of my credit report summaries, Credit Karma suggested that I apply for refinancing of my auto loan due to my high-interest rate. It was stated how much I would save each month, which would be significant savings. I was excited about this because my student loan monthly payments were due to start again at the beginning of the year. When I logged onto my Credit Karma account that day, I was not shopping for auto refinancing.
I believe there were three auto refinancing companies to choose from, each showing their interest rate and my new monthly payment. I chose the company called AutoPay. The options shown made me believe that I was already pre-approved for auto refinancing. I thought this must be due to a large percentage already paid off on my original car loan in a short amount of time and my timely monthly payments.
I received an email from Auto Pay on XX/XX/2021 giving me their loan findings. They sent my personal information out to several other auto financing companies and all the companies pulled a hard credit check on me. AutoPay said they could not approve me and try again in the not too distant future. They acted like this wasn't a big deal and try again. I was devastated because I believed I was already approved for the refinance with a lower interest rate and monthly payment.
Credit Karma was and is still posting that my auto payment is too high and to refinance my loan with AutoPay.
I am submitting this complaint due to misleading advertising practices and not making it clear that AutoPay is not an actual loan company but just an auto loan broker. Therefore, my personal information was sent to many other auto refinancing companies. They placed hard inquiries on my credit reports and I am still receiving denial letters from these companies.
|
| 06/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Due to the data breach with XXXX and XXXX some time ago, victims of the breach were granted access to credit monitoring through Credit Karma. I was one of these victims.
Recently I began receiving emails from Credit Karma with alerts stating that my " credit limit has decreased '' and they referenced a line of credit I carry ( XXXX ) I contacted XXXX and was assured that my credit limit had not changed - this repeated three times : Credit Karma emails me with an alarming email explaining how decreased credit limits can harm your credit health, how will this negatively impact me, how to contest the change, etc., I contact XXXX to confirm nothing changed, I email Credit Karma, get ignored ... process repeats.
I've contacted Credit Karma dozens of times and they refuse to put me in contact with a supervisor, but the rep who replied explained that these " credit limit decrease '' emails are marketing emails and to ignore them- which is unacceptable.
I explained that this deceptive and predatory behavior and that I no longer give them permission to send me those types of communication ... .at this time they began to refuse to even reply to my emails, stating that my email addresses didn't match their records and for security reasons they could no longer communicate with me ( this was blatantly untrue ).
At this point, I want to lodge a formal complaint because these are extremely alarming emails to receive and they reference real lines of credit I carry and give false information in some ridiculous attempt to get money by scaring poor people who've already had their lives disrupted and their financial futures negatively impacted by our very own credit reporting agencies.
It's all unacceptable and their lack of willingness to even communicate with me about fixing the issue and stopping these marketing attempts is not ok.
Thank you for taking this time to review. I appreciate it!
|
| 03/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX I noticed a handful of unauthorized transactions made to my account, I immediately notified my financial institution, Credit Karma money by XXXX XXXX, and inform them of the transactions and how I had never received my card in the mail and deduced my card had been lost and or stolen. After this phone call I subsequently received email confirmation of me submitting these disputes and was informed that this matter had been escalated to a specialized team. On XX/XX/XXXX I received a response from the specialized team requesting documentation of my attempt to resolve this matter with the merchant who made the charges. I immediately provided them with the requested documentation and received a response confirming that they had received the documentation. All of this correspondence took place on XX/XX/XXXX. On XX/XX/XXXX having not gotten any update on the matter, I an email inquiring about a provisional credit seeing as it was the XXXX day since I informed them of the fraudulent transactions and had received no update of a conclusion to their investigation. On XX/XX/XXXX I received the following response. " XXXX XXXX, I am with credit karma dispute escalations. We were able to submit your dispute to the proper channels in order to be further investigated. Dispute number is XXXX. Unfortunately, due to it being a third party transaction ( s ), we are not in a position to dispute this transaction ( s ) due to the following reasons : The transaction ( s ) was not initiated by Credit Karma or XXXX Bank - This normally happens in situations where a P2P ( person to person ) transaction ( s ) is done via another service such as XXXX, XXXX, XXXX, XXXX, XXXX XXXX etc. Unfortunately, we have no further recourse. ".
This response from them does not seem to fall in line with my consumer protections guaranteed by law, and greatly concerns me regarding my ability to reclaim my funds.
|
| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I made a purchase over the phone from a company I found online for a transmission. The salesman promised to call back within 3 days with a tracking number. After a week I tried to call back. My number was blocked. My wife called and he said he would check it out and call her back. Never heard from him and her number got blocked. Credit card charge was from XXXX. We contacted XXXX auto parts and they had no record of our purchase and said we had apparently been victims of a scammer that was using their name and we werent the first ones to report it them.
We reported the fraudulently purchase of {$860.00} to Credit Karma on XXXX XXXX They said we would receive a provisional credit within 10 business days. After 12 business days we called and they said the credit would air within a few hours. Today we have called and spoken to 6 different people who are all located in XXXX XXXX and will not even tell us if there is an active office in the US, who all said the dispute was resolved because they received overwhelming evidence from the vendor that the purchase was legitimate, but they refuse to provide us with the information of how they contacted the vendor, what the vendors legitimate business name is, a tracking number with proof that it was delivered to us or any information as you hope they reached their decision of denying our valid dispute.
We tried to contact the Credit Karma headquarters in bc XXXX, California, but the number posted is invalid. We have proof that the person is a scammer. How can we get our credit back from Credit Karma? They refuse to transfer us to a customer retention department or a supervisor and will not transfer us to the dispute department. At this point not only are we being scammed by a professional scam artist ( XXXX with phone number XXXX who calls himself XXXX XXXX from New York ), but we are also being scammed by Credit Karma.
|
| 08/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
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Registered prior to an account at CreditKarma.com. Claims to be a FREE credit SCORE site. Reset my password yesterday XX/XX/XXXX. Site - Requested my social security number last 4 digits, birth date, address and name. Never been able to access my credit scores or log into the site since : it immediately and 24hrs later just fails to load/ gives a " too many redirects site not accessible. '' There is no telephone support so I emailed customer service via their website. The email reply from service received today XX/XX/XXXX then asked me to fill out the help form on the site. I did that - again there they ask for the prior details ( " in order to quickly access your account and get a faster response. '' ) Today I then get a further customer service email from that, saying we need you to email us c copy of your drivers license or state ID in order to further resolve your access to log in to get your score. I sent an email refusing to do so.
I have since found on their website many complaints about the site being fraudulent/ asking for social security numbers in order to access info etc etc - yet never then providing it, website " broken. '' The Q & A has ZERO responses to many of the complaints filed by customers and instead the " replies '' were posts that I myself have never done, but were displaying my user name as a reply to the complaint with a generic technical answer that is some jargon on their website. This site is fraudulent. CFPB needs to be aware - since its seems to have good reviews on the XXXX XXXX - it is misleading. Please try and access the site for yourselves, register and verify this - as well as search and view the many complaints of fraud from other clients. It is very dangerous, since it seems legitimate - and it requests and is therefore getting very sensitive client information including state IDs. licenses, birth dates, full addresses, emails etc etc
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| 11/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I would like for them to cancel my account. I asked for access to this account, because my phone number has changed, since I last used it. It has now been over 3 weeks. I sent both my i.s., and passport ( very unusual process ) via their private portal over 4 times!!! They said, that they couldn't read it. I asked for a supervisor, another 2 days wait... uploaded them again, & the same thing! I was actually initially alerted to the fact that I had even still had this a count, because I received an email, where someone else requested my password for it. My phone had been recently hacked... so I was anxious to get back in, in order to check for possible identity theft. These people have now left my account open for weeks, contributing to that same illegal process. I am livid. In fact, they are asking for very sensitive information, which I believe to be illegal, for a non-governmental agency. These peoole themselves could actually steal my, & any other customer 's information, under the guise of 'our safety '. I felt so uncomfortable sending it once, much less over 4 times! I even tried contacting them from my verified XXXX XXXX, & they referred me back to their customer service, where I've been going back & forth for weeks already. What! These people should not have access to i.d . ( front/back ), passport, & social security card ... etc., as they require ... to change a ph. Number! If it's illegal for all other non- governmental agencies, it should be illegal for them as well. Banks aren't even allowed all of that information. PLEASE... PLEASE, have other customers beware. This appears to be an illegal scam. It needs regulation. And, I want my acct. permanently deleted. Although, I'm sure that they have actively participated in identity theft by now. I need account deletion, confirmation, & an identity theft note on my account. They are lucky, that I do not sue them.
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| 11/26/2021 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
Servicemember |
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On XXXX XXXX 2020 I received a refund from XXXX for an item I Purchased with my visa Credit Karma card which i have provided screen shots of The refund was issued was to post in 3 days I called Credit karma to inquire about why the refund has not been posted on the 3rd day Which today is XXXX XXXX 2020 I was told by customer service 2 different things one rep told me funds would not be made available till Monday XXXX XXXX which is unacceptable another told me That she does not see a refund issued on my account I called XXXX for a second time to see if they did issue the refund and i was told by their rep the refund was issued on the XXXX of XXXX I was also told by a representative at credit karma That i made using their visa card to release my personal banking and routing information for a refund which is unheard of for any type of refund They say Credit carma uses XXXX XXXX as their bank I called XXXX XXXX and was transferred back to credit karma because XXXX wasn't able to access my account even though all transactions regarding my account goes through XXXX for routing purposes thru Credit Karma Credit karma should not be allowed to have access to people 's funds or money if credit karma can't even provide a customer with any kind of account information support or access to the customers actual funds a third party does they are not the bank XXXX is the bank and XXXX XXXX handles their customers not credit Karmas customers.If you have a credit karma account as a customer you have nobody to speak to in customer service who can accurately help you with funds or deposits made in your account This company should be looked in to as a whole as this is not the first issue I have had with them regarding funds in my account And I would caution anyone who reads this to never sign up with credit karma This company is not a safe financial institution to keep any of your funds
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| 05/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
Servicemember |
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I contacted credit karma money on XX/XX/XXXX when I noticed over XXXX fraudulent transactions on my account and began the dispute process, I filed a police report proving I did not make these transactions and I was awaiting a police report number and copy to attach to my dispute as it takes a few days for the police report to be ready as soon as I got the police report I emailed back into credit karma to have them attach it to my dispute and noone replied to me. I sent over numerous emails and still received no reply, my police report was never added to my disputes and then about 2 weeks later on XX/XX/XXXX I received and email that my disputes were denied and all of them have been closed. I again tried emailing credit karma numerous times telling them the XXXX transactions need to be re-disputed as my police report was never attached to it and to my avail I received no reply, finally 2 days later I received an email on XX/XX/XXXX supposedly from someone with the disputes escalation team stating " Hi XXXX, Thank you for reaching back out to Credit Karma Member Support. I've escalated your case to our disputes team for further review.
Please allow an XXXX time to research these transactions. In the meantime, if your issue gets resolved on its own or if you have anything to add, please let us know by responding to this email.
Thank you again for your patience and understanding as we work together to find you the answers you need.
Regards, Credit Karma Member Support And again another 2 weeks has gone by and none of my disputes have been re opened nor have I even received a single reply after this last email and I have messaged them over 10 times. Credit Karma money needs to be shut down they are extremely unethical and untrustworthy and is literally ignoring my right to re-dispute my transactions now that I have a police report. I need assistance please.
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| 04/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/XXXX and XXXX XX/XX/XXXX two payments to XXXX was made In the amounts of XXXX & XXXX a dispute was put on the account on XX/XX/XXXX after a misunderstanding with Credit Karma Customer Service Agent . It was also understood that it was to be removed .However the dispute wasn't removed from account as stated and it went through. Funds were sent back from XXXX to Credit Karma. XXXX notified me XX/XX/XXXX that funds was sent back to Credit Karma. I called Credit Karma and informed them due to dispute funds was sent back to them from XXXXI was told funds should be back in my account in 5-10 buisiness days from when XXXX first informed me funds was sent back.i contacted Credit Karma again I was informed that dispute was canceled and a provisional credit could not be given since dispute was canceled after that response I called them and was told by a supervisor to provide proof that funds was sent back to Credit Karma before a credit could be issue I provided proof through link sent to email for both payments that was rejected. I was than told a credit should be in my account within 72 hours if approve my case was being escalated to a specialized department if I have any further questions I could contact them through email. I didn't hear anything back from them. I called several times over a course of days I was asked to provide diffrents things something called a trace id number from XXXX in which I was able to obtain both trace id numbers and provide them sent over my ID and several escalations later still nothing. Last conversation was raised emotions I taped it he basically told me it could 60-90 days and I need to stop calling and emailing cause I'm pushing the time frame out more. Now as of XX/XX/XXXX I'm sitting in the dark with my kids and still out {$970.00}. I provided all the proof talked to all the managers sent multiple emails chats and nothing.
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| 02/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
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Web |
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Credit karma just settled a class action lawsuit and they are still doing the exact same things they just settled for. They gave me a karma guarantee badge offer where if I apply and am denied they say they will pay you {$50.00} XXXX applied for a proseper card thru credit karma and connected my bank account thru plaid services and got a preapproved offer for {$500.00}, then I got an adverse action report that said they could not verify the information on my credit application and I was denied credit karma refuses to pay the {$50.00} saying it was an incomplete application, when I was denied for many other reasons per prosper. Also credit karma currently has 4 offers for XXXX credit cards and one for XXXX XXXX XXXXl rated with outstanding odds of approval when there is 0 % chance of approval as discover requires that you only have one hard inquiry at time of application and your application has to be the second hard inquiry or lower. I have XXXX hard inquiries depending on which bureau you look at. How can I have outstanding odds when this is the case? This is click bait scams they know I would be denied as I know this so should they. The give inaccurate odds of approval that have no chance at approval and giving acces to my consumer report to multiple lenders, I also clicked on a personal loan to see if there were any pre payment penalties and it started to show a loading symbol and said pulling credit, they never asked me if this was ok and I quickly backed out of the search and closed the app but they still provided my consumer report to three lenders including XXXX and I was given three notices of denial, these actions are wrong and something needs to be done, there are probably thousands of Americans a day effected negatively by their inaccurate approval odds, they just want applications and do not care if you actually get approval or not.
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| 05/21/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
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XXXX offered a credit line of {$1000.00} with monthly payments by debit/ach into a separate savings account that is available for withdrawal at {$500.00} increments. in exchange for the consideration of the monthly payments, XXXX will report a tradeline to the credit bureaus of {$1000.00}. the contract states that the tradeline will be removed only if i default on the payments or prematurely close my account. i always kept my account in good standing and met my obligations under the contract.
XXXX sold to CreditKarma and terminated my account after the sale, rather than maintain and service the existing accounts when one financial institution buys another. because the value of the company sold/purchased is determined by its accounts. In doing this, CreditKarma defrauded me by accepting monthly payments ( civil theft ) without giving me any consideration for my payments by giving me the product i was enticed into paying for : credit reporting of {$1000.00} trade line. Creditkarma removed the tradeline from XXXX, causing my score to drop XXXX points, instead of keeping it open or report is as closed and good standing. removing the tradeline entirely makes the entire transaction and contract fraud and unfair and deceptive trade practices. the credit line, loan payments made, all for nothing and resulting in the opposite of what they advertised : negative credit score, rather than a positive improvement. the XXXX tradeline created an increased credit score after payments were reported. when CreditKarma suddenly removed the tradeline, it resulted in the loss of any credit reporting benefit retroactively, resulting in Credit Karma being enriched by monies i paid them under false pretenses. Credit KarmaXXXX violated federal credit reporting law, TILA, TISA and other federal laws and regulations concerning credit, banking and lending.
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| 05/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Credit Karma sent an email stating that my " XXXX credit score went down. '' See attached. I logged in to my Credit KarmXXXX account and noted that my score had dropped approx XXXX points and Credit Karma wanted me to " make a payment before XX/XX/XXXX. '' See attached. I immediately contacted the retailer from which I made an online purchase on XX/XX/XXXX. The retailer, XXXX, authorized the purchase on my XXXX account that date. The retailer notified me the items were available for pickup at the local XXXX store in XXXX, Oregon, on XX/XX/XXXX. I picked up the purchase. The closing date of my XXXX account billing is the second day of the month. Previously had a XXXX balance. The current purchase of {$150.00} was billed this cycle. The payment IS NOT DUE UNTIL XX/XX/XXXX. That's right. XX/XX/XXXX. TODAY is only XX/XX/XXXX. That's right. XX/XX/XXXX. I pointed this out to the XXXX XXXX Department supervisor " XXXX '' ( ID No. XXXX ) who agreed the account was completely current and he agreed to look into how any negative information from XXXX may have been given to XXXX or XXXX 's " usual '' reporting agency, XXXX, to lower my score, as XXXX has NO adverse credit information on me including no late payments EVER - had this account since XXXX -- XXXX years. Could not contact Credit Karma, no phone or email given for contacting Credit Karma on its website. XXXX and Credit Karma are apparently is trying to fraudulently lure people into making credit card payments via the Credit Karma website with scaring people via a false claim that their " credit score has gone down '' WHEN THERE IS NO ADVERSE CREDIT INFORMATION WHATSOEVER. XXXX agreed to contact XXXX and XXXX and send me a letter confirming my credit is PERFECT and lowering my score ( from previous checking, it was lowered by approximately XXXX points ) without any reason to do so.
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| 06/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I went to XXXX by XXXX XXXX and was severely let down by them. My husband and I to this hotel for our honeymoon. We were let down immediately when there was no jetted tub in the room. The bed was so awful that I'm still on muscle relaxers to recover. The water pressure didn't exist. The breakfast was awful. The only good person was the in the evening the night of check and the night after. XXXX told me that the hotel knows its false advertising but they won't change their listing and that my complains are common. I reached out to hotels.com to get my money back and they said no because the hotel won't refund. I called their cooperate and they said not their problem, I went through my bank and they said they hotel won't give them the money back so they won't give me my lonely back. I'm literally trying everything possible to get my lonely back ( the booking was under my husband XXXX XXXX ) I'm unbelievably upset and in disbelief that I'm having to.fight tooth and nail yo get my money back. The manger even came to my room when I wasn't there to check something out, and I asked them to check the water pressure and things like that. And I was told nothing would be done since it was a saturday and it wouldn't be fixed until Monday ( day after I checked out ). I got little to no sleep with the people letting thier kids run around above us and the people on motorcycles sat in front of our window, on idle, with their music blasting at like XXXX on a saturday! I want my money back from this stay now! We stayed form XX/XX/XXXX to XXXX, 2023. We have been working with credit karma and they said because they couldn't get the money back, they won't give it back. And that shouldn't matter. I provided a ton of proof about how this hotel didn't provide me with that I purchased! I booked through XXXX in about XXXX For between XXXX and XXXX.
|
| 04/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
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Web |
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When filing my taxes with XXXX I was given an option to get a cash advance if I opened a XXXX account with Credit Karma, so I did. My tax refund directly deposited into the account. Credit Karma isnt actually a bank, they use a third party which is XXXX XXXX Credit Karma had deactivated my physical card for fraudulent charges that I never reported or seen on my account back in XXXX. I requested a new card but it never came. Meanwhile I had a digital card I could use using XXXX XXXX. Then i had requested another physical card and again it never came. I started seeing chargers that were not mine on the account so I contact Credit Karma to dispute the transactions. They then deactivated my digital card and will not issue me a new one. Since then anything that the account was linked to has been unlinked, not by me nor my permission. I have the account and routing numbers but unable to link them to anything. I contacted the bank XXXX Credit Karma using and they dont see any locks or holds on the account to prevent linking it. However I cant link it to anything and I cant access my funds. I have requested for a third time a physical debit card on XX/XX/XXXX and according to the information Credit Karma shows me the card has yet to even be mailed. They will not issue another digital card so I have no access to my funds. Their customer service rep XXXX denied me talking to a supervisor or anyone above him after I asked numerous times. He denied me any contact information to XXXX XXXX so I could contact them. I did however get their information and they said they are unable to help and to contact Credit Karma for support. I have had my tv services cut off because my account couldnt be billed. The worst part is my telehealth provider ( online doctor ) could not bill my account so I lost my appointment and prescription refill.
|
| 11/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
Older American, Servicemember |
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The company is XXXX Credit Karma and I've always felt that my credit score wasn't correct on their site. I got my credit score from one of my credit card companies and my score is XXXX from XXXX. On XXXX Credit Karma, my score is XXXX and they just subtracted from my score because I spent {$70.00} on my XXXX XXXX 's card. I've always felt they were unreporting my score and I'm always getting new credit card offers and loan offers telling me that I have a 90 % or better approval rating. I fell for that once and I got zinged on my credit score thanks to XXXX Credit Karma. I chatted with someone and I was told that I couldn't speak to anyone on the phone. The gentleman said that all they do are chats, no phone call was possible. They handled tax refunds for me and I don't remember it being like that but they were XXXX Credit Karma at the time. They were just Credit Karma. And I wasn't getting zinged on my credit score then like I am now. If I charge anything over {$100.00}, they would drop my credit score and now, it's {$70.00} and they dropped my credit score XXXX XXXX on XXXX and XXXXXXXX XXXX on XXXX. I'm more than sure now that it's XXXX Credit Karma playing games with my credit score. I've gotten my credit cards paid down and I'm continually getting them paid down but it does reflect on XXXX Credit Karma site. On XXXX, my XXXX XXXX is XXXX and it has been higher than on XXXX Credit Karma for some time now. I think that it is called manipulation and that is what I've been experiencing from XXXX Credit Karma. For the last XXXX months my XXXX XXXX has been consistently lower on their site, I haven't been able to get above XXXX because I get zinged every chance that they can show that my score is lower. So, I know now that it isn't the Credit Reporting Agencies that are doing it but XXXX Credit Karma is scamming me.
|
| 08/08/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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My complaint is against the company '' CreditKarma " specifically about the " CreditKarmamoney Spend '' checking account and " CreditKarma money Save " savings account they offer to consumers, where I have made electronic deposits from my XXXX bank account, and this Company has been illegally freezing my deposits and will not allow me to put back my money into my XXXX account or withdraw in any way.
In XX/XX/2021, I have linked my XXXX bank account to the 2 CreditKarma bank accounts and deposited {$10.00} dollars into the Creditkarma checking account, and {$20.00} in the CreditKarma savings account.
After I linked my XXXX Bank account and made the deposit, this Company froze my CreditKarma savings and checking accounts without informing me of anything, and will not allow me to get my money back.
They are illegally keeping my money, in fact stealing it since I can not withdraw my own money from these 2 accounts.
I contacted them several times by phone and by email.
No explanation was given as to why they froze my accounts.
When I called The credit karma call center to get a resolution ( from the accent of the agents I assume it is a call center located in XXXX ) they asked me to email my documents to them, picture Id and bank statement AFTER taking my money from XXXX.
I do not trust this Company whatsoever, and I am not going to send my personal documents to fraudsters.
I reiterate, after I linked my XXXX bank account and made 2 deposits on Credit karma bank accounts, they froze my money.
I recorded the phone call with them, and they even admitted that they froze many other accounts.
They are keeping the money of consumers and making profits from the money of others.
I want to be able to withdraw my money that I deposited into these 2 Bank accounts that this Company is illegally keeping an hold of it.
|
| 05/10/2016 |
Yes |
|
- Credit reporting company's investigation
- Problem with statement of dispute
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Web |
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Credit Karma wish is an online service only! Their only ways of communcating is by : internet, websites, online, and or by via email! Just sick of business of this magnitude ; being able to conduct business, in the XXXX, or this Country! Then when CFPB launches your investigation, and trying to track down these fools : you 've to come up with, these sorry tired excuses, and worthless explanations! If they 're too big to fail, be challenged, reached, contacted, and seamlessly ca n't be located/tracked down! Why subject it to be so, that businesses of this magnitude, exist in the first place? XXXX XXXX merely tried to play, and mess all over me! In an attempt to get back, at me for some of my complaints, and negative feedbacks : either about themselves, partners, and or their members! I, thought this was the land of the free, and home of the brave! It seems that this, only applies to certain ; classes, and kinds of people! That 's some mess up, cheesy, disgusting, inappropriate, outrageous, and should be deem illegal! I 've sent several complaints, or grievances to XXXX XXXX! However, they had either objected, and or refused to respond to most of my complaints! Things had gotten so much, out of hand, and control! I was left with XXXX choice, and XXXX choice only : which was to unsubscribe, my membership with them! They ca n't take constructive criticism, negativity, being called out, and more certainly ca n't handle the truth at all! You know what CFBP? That sounds like something very personal, and their XXXX problem alone! Now, if I wanted to sign up again or become a member, then you 've to wait for six months! Which to me, sounds like a scare tactic, regrettably attempt, discouraging bluff, form of backlash, and punishment for unsubscribing! WOW!!! Instead of submitting any documents, I 'm just going to mail them.
|
| 09/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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Shortly after installing the CreditKarma XXXX, I received a welcome email, which I may/may not have clicked on. Since, and in attempts to find cheaper auto insurance via their " offers '', I did choose to go with XXXX XXXX XXXX. No problems with that, as of yet. ( I DO have MAJOR problems with XXXX though ). Recently, I also received both email and XXXX notifications about their XXXX XXXX, which seemed like a good idea to rectify legitimate outstanding claims using a pre loaded card.
Then, the problems started while applying, with the XXXX, that it repeatedly cited my phone number was recognized and validated upon registration ... .. but the device was not. It prompted for the phone number to text a code to ( which sounded odd, having said the number was validated ). Time after time a text never came. Using the web based " chat '', that initiated a call to my phone. The person was female, loud room, sounded XXXX, which also yielded zero results so I asked for her supervisor. She cited the problem was with my phone and to check with my provider. Eventually, after pressing why a simple task was an issue, she said they used another 3rd party which " handles the phone numbers ''. She said a supervisor was not present, and one would be calling in 24 hours.
Since, I have received multiple phishing emails and phone calls.
Phone call from : XXXX and XXXX Emails from XXXX XXXX and XXXX The same day, I applied for XXXX 's Card. Exact same problem again with the phone number from both the XXXX and website. Exact same sequence of events and likeliness. I have been with XXXX for 17 years. I still use a XXXX key fob that is impossible to duplicate from their XXXX XXXX days.
Phone calls from : XXXX XXXX This also seems to happen a lot on both XXXX and XXXX if a low/negative review is posted .... or if no review at all.
|
| 10/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
Older American, Servicemember |
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My XXXX scire dropped significantly in late XXXX and the reason credit katana reports reported the change was due to a change in or use of another name on my credit file. The error was reported by XXXX and I obtain the information by reviewing credit karma free credit file. I disputed the name XXXX XXXX because I do not use XXXX XXXX on any accounts or credit. My name is XXXX XXXX XXXX- XXXX .
I immediate feltt this could be fraud trying to open up accounts in an alternative name using my information. I also saw an address XXXX Ill where I never lived. I disputed both and ask that they be removed.
Next the Dispute letter was to XXXX and I listed my XXXX XXXX XXXX, GA address.
Apps 2-3 weeks later I got a letter written to me requesting my identification. No problem But the request was sent to XXXX XXXX XXXX XXXX XXXX Ga XXXX ( note this was a XXXX home purchase where I had closed in XXXX but had not moved into the home was vacant ) The letter set in the box and as I was moving I notice it later that month And responded to the documents they requested. I didnt have a deed to verify new address do u sent closing documents I sent my military ID because I dont have GA Drivers License and I sent copy of my Socisl security number and restated my complaint and question them why they didnt respond back to XXXX XXXX because ... .the mail could have set there for weeks because I had not changed address and not moved.
After this letter and response.i gut a letter sent to XXXX XXXX XXXX Ga address early XXXX stating they cant verify my identify nothing about my dispute.
It is now XXXX still dont have the wrong information removal and no resolution I feel I am getting the run around and my score remains lower affecting my ability to obtain additional credit the dental work because the XXXX score is lower
|
| 04/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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Allegedly I opened a XXXX credit card account on XX/XX/XXXX. Both the date ( being exactly XX/XX/XXXX ) and the opening balance ( Only {$6.00} ) are suspicious. I did shop at XXXX on or around this time ; however, I did not knowingly open a new credit card. Furthermore, I have never received a physical card or any other information related to this account. I have never activated such card or used it for any purchases.
After seeing this negatively impact my credit report, I contacted the merchant directly in XX/XX/XXXX to resolve. I even tried to pay the alleged {$6.00} at that time and was told I could not pay b/c the account was closed. Apart from this incident, I have a stellar credit history and a great income, so paying a {$6.00} balance would never have been an issue for me. However, my only option then was to trust the merchant that this had been resolved.
I even disputed this account with all 3 credit bureaus at that time. Until last month, all 3 had marked the account as closed. I monitor my credit through Credit Karma which shows the account as closed ( screenshot attached ). However, today ( XX/XX/XXXX ), I was declined by XXXX XXXX for a student loan refinancing opportunity due to a negative account. After looking at my Credit Karma report, there we're no negative accounts to speak of and my scores we're excellent : XXXX for XXXX and XXXX for XXXX. Noticing that XXXX was missing, I went directly to XXXX 's website to discover the issue and that's when I saw the negative item from XXXX.
It appears that the merchant, XXXX, re-opened this closed account as of last month and reported negative history to the credit agencies. The merchant 's neglect in this case has now caused me damage in the area of falsified negative credit reporting resulting in a loss of student loan refinancing.
|
| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I have had a Credit Karma account since XXXX to occasionally check my credit score.
On XXXX I received an email with the subject : " New hard inquiry on your credit report " The content of the email clearly states " There's a new personal loan inquiry on your credit report* '' and " *Based on your credit report information from XXXX as reported on XXXX '' This is objectively false - there has been no hard inquiry or personal loan inquiry of any kind on my credit report, either XXXX or any other. I have confirmed this by checking my credit report using my bank, as well as my account on Credit Karma 's own website. My XXXX credit report clearly states that there are XXXX hard inquiries on my account as of today 's date XXXX
Therefore, it seems that the email I received was a predatory marketing tactic to attempt to get me to apply for a personal loan through Credit Karma 's service, which frankly seems insane on their part. I'm genuinely surprised that any business marketing department would send an email with such a clearly stated lie in writing.
The email also states, " It looks like a lender checked your credit report. If you already got a personal loan, confirm the details for us and we'll look for chances to refinance and save in the future. And if you're still looking, we can help you compare personalized recommendations based on your needs. Head over to Credit Karma to get started. '' The link from the email to " See the Inquiry '' prompted me to apply for a personal loan with Credit Karma. And again, there is no hard inquiry on my account.
I do not personally require further action from Credit Karma, as I will be cancelling my Credit Karma account, but I wanted to make a formal complaint to inform the CFPB of this marketing practice as it may inform a larger investigation.
|
| 07/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
At the beginning of XXXX I was charged twice by the same merchant for the same service. So because the Merchants resolution process could take up to 90 business days I called my Bank Credit Karma Money Spend Account ( MVB Bank ). I notified them that I wanted to file a dispute for the double charge and provided them with the evidence of these duplicate transactions. Upon doing so my account was immediately locked or frozen, then several days later I recieved a notice via email that my account had been provisionally credited for the amount pending the remainder of the investigation. The only issue is that my account remained locked and completely unusable and has since that date. I never received an alert, a warning or a notice that my account was being locked or reviewed. No one contacted me and has not reached out to me since. When I contact customer support I am told the same answer every time. " We can not see any information about your account but it is under review by our " higher team '' and this " Higher Team '' can not be contacted by phone or email. They will reach out to you within 10 business days with a response or resolution about your account. Well its been over 45 days and my account is still locked, all the money i had was in that account and I have a family to take care of. I have since received several emails saying my account is still under review and other emails stating that my account is closed and the money would be sent to my linked external checking account within 5 business days. Still nothing. Still no response or details, this just can not be legal. I need someone to look into this, after reading up on my situation online I can see that thousands of other people have had the same experience. It's time someone puts a stop to this, its not ok. Please advise.
|
| 12/11/2015 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
I 'm a victim of ID theft recently. It puzzled me that the ID thefts were targeting specifically all creditors/accounts we have or had business with. They tried to change contact information, requested replacement cards and tried to open new accounts. I saw in my credit report yesterday an inquiry from Credit Karma from about 2 weeks ago just when all that started to happen to us ( my wife as well ). So, we tried to open Credit Karma accounts for ourselves yesterday just to find out that the ID thefts have done that already with our SSN, DOB, and other information to pass the security questions and therefore we can not open accounts ( accounts are linked to email addresses provided and based on the error messages and email address fragments they are not ours. We do know the fraudulent email addresses used from creditors informing us about fraudulent account opening attempts ). And with accounts in Credit Karma they have free access not only to our credit scores and score monitoring, they also have free access to our credit reports from XXXX and XXXX and with that they have ALL the information needed to pass any kind of security or verification questions to get more reports, open account, or worse could possibly lock us out of our own credit reports. Unfortunately, Credit Karma does not have a phone number listed at all so one could talk to a live person to address this fraudulent issue. They only have an email request portal and we are waiting to hear back from them ( per other user feedback, they are not very good at getting back at people ). And, we have been waiting for 2 weeks now for our local PD to write an ID theft report so that we could take action to place an extended fraud alert or security freeze - can we actually place both? So, at the moment, we are sitting ducks.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Please accept this letter, certified mail & return receipt requested, as an official complaint. From XXXX thru XXXX ( current ) I have been subscribed to credit karma services. During this time I applied for multiple lines of credit and was denied with few if any approvals. Specifically, the credit karma platform claimed I was either pre-approved for a new line of credit or that my approval odds were either outstanding, excellent, good, or fair. In reality these overinflated odds of approval were deceptive and quite harmful to my credit score. Said platform also deceptively claimed to offer lines of credit from soft pull inquiries when in fact they were hard pulls. Corrective action should be in guidance with the the FTC recommendations for being in violation of Section 5 of the Federal Trade Commission Act. Said platform falsely represented that I was pre-approved for credit offers and/or falsely represented that these offers were soft pulls when in fact these were hard pulls. This was a negligent and malicious marketing campaigns designed to trick me into taking specific actions, like applying for a credit card that I was allegedly preapproved for. This deception was for financial gain. My credit has suffered as a direct result of these unfair practices. I already demand to credit karma the following hard inquiries removed as I did not consent to such or was misled with approval odds.
XXXX : XXXX XXXX XXXX ( XXXX, XXXX XXXX ) XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX XXXX ( XX/XX/XXXX ) XXXX ( XX/XX/XXXX ) XXXX : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ) XXXX XXXX XXXX XXXX XX/XX/XXXX ) AXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Thank you CFPB for accepting my complaint against credit karma.
Sincerely, XXXX XXXX
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I transferred {$1000.00} from my XXXX ( XXXX XXXX ) account into my Credit Karma Save account. After a few days, ( around XX/XX/XXXX ) I reached out to find out why my funds werent received. I was informed it takes about 7-10 business for everything to clear. Around the the XXXX of XXXX the funds had still not been received so I contacted my XXXX XXXX and filed a dispute for the missing ACH transfer. They begin an investigation and credit my {$1000.00} back to my account. Then on the XXXX and XXXX of XXXX, I was informed from Credit Karma that my account ( Spend & Save account ) had been locked despite the issue being resolved when XXXX contacted them due to their investigation. After a series of phone calls and emails to the member support team, I was unable to actually speak to any department who was able to help shed light as to why the account was locked or even a time frame to resolve the issue as these funds are for emergency purposes. Any call resulted in dismissal to the issue and was refused multiple times to speak with a supervisor or anyone from management. The answer given was just that this will be escalated to a higher team, please be on the lookout for an email which after I was requested to submit my government license and XXXX statement almost TWO WEEKS AGO, there has been no correspondence from anyone at this supposed higher escalation team. As a last resort I contacted the partner bank ( XXXX ) as they are partnering with Credit Karma and just this morning I received an email saying that yet again my case was submitted to Credit Karma member support team. Its extremely frustrating to not have anyone to help resolve this issue especially when its your funds being withheld without proper explanation and the constant dismissal is appalling!
|
| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX and XXXX I was getting a lot of pre approvals from Credit Karm. At first I didn't pay attention to them but Credit Karma kept sending me different pre approvals telling me I was pre approved for credit cards, for car and home loans as well as personal loans, everyday. Everyday, I would see these offers every time I logged into my account to check my credit score I would see these pre approvals. After being told I was pre approved day after day I put myself in the perfect position to apply multiple times. I was receiving so many offers through Credit Karma I started to tell my friends and family that we were going on our first vacation and I found great investment opportunities that we would be using the pre approvals to invest in. I finally applied on or around XXXX and XXXX and got denied Every single time. I applied for XXXX personal loans at {$15000.00} each, I applied for XXXX credit cards at {$5000.00} each, and a home loan at {$20000.00}. Even though I was pre approved for everytime I still got denied. I was distraught, I was stressed, I was very angry and I felt deceived. I was a marketed to for months and the following year. Credit Karma told me I was pre approved every time and this was a lie! I was severely stressed out. I suffered from XXXX XXXX with XXXX that left me XXXX XXXX XXXX XXXX that lasted for weeks along with becoming withdrawn from daily activities with friends and family outings. I became very angry and that affected my daily activities, my daily job, and time with my family. Now every time I see a pre approval I immediately close my phone and shut off my desktop. This experience has made me uneasy, uncomfortable, and untrustworthy of any pre approvals that I have not checked my consumer report as frequently as I should.
|
| 11/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a complaint with Credit Karma on XX/XX/XXXX about numerous transactions that were done using my debit card. I had been admitted to XXXX XXXX earlier in XXXX and was still an XXXX there until XX/XX/XXXX. The person who took my card made many transaction. Credit Karma approved the smallest claims however when it came to these transactions XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They refused to refund my money even though it was physically impossible for me to make these transactions while I was laying in a XXXX XXXX I have emailed and called Credit Karma numerous times and they will not get respond to me. The refuse to give me my money back even though I have even sent them supporting documentation that I was XXXX XXXX XXXX XXXX during the times of these transactions. I just want my money back and at this point money for stress and damages due to the fact that I collect XXXX and this is the only money I get a month.
|
| 02/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Several weeks ago, I attempted, for the first time, to sign up for an account with Credit Karma.
During that process, the website indicated that an account had already been established in my name.
I have never before opened, nor attempted to establish any Credit Karma account, nor has anyone ever been authorized to do so on my behalf.
The Person or persons responsible for establishing and accessing this account have done so fraudulently and have done so using my personal identifying information.
My attempts to reach the executive offices of Credit Karma have been unsuccessful since the company has NO contact information including valid address, working phone numbers nor email or fax numbers for its executive offices.
While it is deeply disturbing to learn that confidential information has been fraudulently accessed and may have been disseminated, my concern is further magnified given the absence of clarity as to how long this account has existed or what actions third parties may have taken using this information in violation of applicable law.
Upon discovery I filed a report with the XXXX Police Department indicating that my identity has been compromised. The Case Number is XXXX.
I believe that the same parties have been illegally obtaining access to other accounts using my personal identifying information.
I would like to determine all the salient facts so that I can protect my rights and take appropriate action.
I would hope and expect that Credit Karma will seek to have the responsible held accountable under all applicable civil and criminal laws. Credit Karma needs to also establish a commercially reasonable way that their offices can be contacted in similar circumstances and to establish procedures to prevent this from recurring.
|
| 10/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
Older American |
|
I am subscribing to Credit Karma, keeping me updated on my credit score, and they suggest things that I can do, or cards that I can apply for to help me reduce my debt, and or raise my credit score.
I have applied for these card that Credit Karma suggest. I have applied for many of the suggested cards, and have been " DECLINED ''. My credit score drops each time I have an inquiry about me applying for a new card. Credit karma always says in its emails, that I have a very high chances of being approved. I am always denied.
In the denial letter that I get from the potential credit card company, they indicate the reason for unable to approve me for credit is too many inquiries for credit.
Now recently I am receiving emails from Credit Karma sending me credit cards to apply for, now promise to pay me {$50.00} if I am turned down! This tactics are ridiculous, and unfair.
I don't like these tactics because it is not helping me, its hurting me, causing me mental distress... very wrong and disappointing! I am working hard to improve my circumstances, and I am falling even further. Credit Karma also suggest getting a loan will help to improve my credit score! I have got a small loan, and pay it on time. when I pay off the loan, it shows the account was closed, not paid off. that hurts me too! a closed account is bad for my credit score! I have had 2 loans that I paid off in less than 10 months. the Paid off loans show closed accounts, that lowers my credit score. i am very upset, because the paid off loans should show a favorable mark in my attempts to pay timely, and should increase my credit score. it does NOT! My credit history does not show having any payment history at all!!
Sincerely, XXXX XXXX
|
| 06/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I am a Credit Karma Member. I have received several invitations from Credit Karma to use this service : Credit Karma Money, using your Credit Karma Visa Debit Card** gives you the chance to have purchases up to {$5000.00} reimbursed.
Their email ( attached ) has the following Disclaimer : *NO PURCHASE NECESSARY. Sponsored by Credit Karma , LLC. Ends last day of month. Entrants must be at least age of majority & legal resident of 50 US or DC ( except XXXX XXXX XXXX residents are not eligible ). Void where prohibited. To enter, use applicable debit card or enter by mail to Credit Karma , LLC, XXXX XXXX XXXX XXXX, NC XXXX. XXXX XXXX at https : //www.creditkarma.com/lp/ik.
**Credit Karma Visa Debit Card issued by XXXX XXXXk XXXX XXXX XXXX Member FDIC XXXX pursuant to a license from XXXX XXXX XXXX XXXX terms and conditions apply.
***Banking services provided by XXXX XXXX XXXX XXXX XXXX XXXX FDIC XXXX Maximum balance and transfer limits apply.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Credit Karma, and XXXX XXXX are refusing to open a account, claiming they are unable to verify my identity, and provide no process for me to provide them with what is needed for them to do so. ( see attached email and support email reply ).
I am a member of Credit Karma, I use their services to check my credit every month. I have a registered user account under my email with them XXXX This is discriminatory action on behalf of Credit Karma, to send offer letters, but fail to provide a verification process, that they claim in house to not be able to verify to open a credit karma money account.
|
| 03/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma have been misleading me for years about being approved for cards. I had trusted them for the information that I was giving. But I started to realize that something was not right. I was always being denied I was told that the system is down for the moment, it's a mistake, it's common, I was going to be granted the cards that I was offered and pre-approved for just give it time. I trusted and trusted credit karma and then my score starts to decrease it actually when down until they literally disappeared over night. My credit score is all I had to unlock future opportunities. Not anymore they are XXXX and XXXX these scores was XXXX and up. I never had any cards because I was not going to be a person who has ruined credit in younger years. I am not sure why I was misled by the company. I have no credit due to credit karma. I contacted them for the incident, I explained to them in very specific details. I was sending emails and speaking through the chatting tool on the site. I have given them time to get my credit score issue to the company 's corporate office to deal with the situation. I have not received any response from the credit karma office or leaders. I have been a victim of misleading information, I have not received any cards I was approved for, I definitely haven't heard from credit karma team about the so called mistake I was mistakenly put in for me not receiving my pre-approval cards. I have letters stating that I have to redo applications for the cards and I will have them shortly. I have been looking for help with this situation. I am very concerned about why I have been a victim to falsely information which caused me terrible outcomes to having stressful days and XXXX
|
| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
To : Credit Karma Inc Re : Credit Reporting Violation From : XXXX XXXX Last 4 digits of SSN : XXXX In accordance with the fair credit reporting act, this creditor has violated my rights under 15 U.S.C 1681 section 604a section 2 that states a consumer reporting agency can not furnish an account without my written instructions. I did not authorize, neither did I give permission for my credit to be ran. Running my credit without my authorization comes with a {$1000.00} penalty per inquiry.
Violation # XXXX : From XXXX Dates of violation ( XXXX ) : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX
|
| 10/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX I ordered my online groceries. I typically order directly through the XXXX app and Ive never had an issue when cancelling an order, having the money back in my account promptly when I banked with a different provider.
The reason Im concerned is because it shows as a good on my account. My understanding is a hold and purchase are different.
I urgently filed a report with my company and asked them why they couldnt return my funds as they never were authorized to leave my account. It will typically come out of my account as soon as Ive signed for my groceries. When I called on XX/XX/XXXX they told me it would be 3 days to return the funds.
Today is Thursday, XX/XX/XXXX. So I called again to XXXX. The woman I spoke with had no solution and told me she would escalate this again. When I asked for a supervisor I was met with XXXX from their company saying she was a supervisor. After I was unhappy with her service and her not answering my questions on why they posted this transaction and didnt release funds promptly she told me their was no other supervisor I could speak with. I asked to speak with her claims department and she told me their only accessible by email. She then refused to give me their email. She refused to give me an employee number or anything to identify who I was speaking with.
As a consumer Im very concerned with my security and how they allowed this to happen and how they allowed this to go days without anyone actually seeing the problem and assisting.
Thank you so much for your time and assistance here. Ive never been so scared to purchase something when its my financial institutions job to ensure my transactions are authorized and true.
|
| 06/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Okay so on XX/XX/XXXX I was supposed to have a check deposit into my credit karma account and this was from my job on XX/XX/XXXX that Thursday the check was deposited to my account and immediately taken out the account was take the account was emptied I had a deposit of {$1700.00} that was taken out of my account it was taken from someone or somewhere in XXXX XXXX or some XXXX country and I already spoke to someone at credit karma on the XXXX and told them that I keep getting calls stating that fraudulent activities is trying to be you know done with my account I couldn't verify it with the call that kept coming in so I called them and credit karma said your account is fine there is no fraudulent activities being shown on your account then that night around XXXX I see my check was deposited on the XXXX on the XXXX the XXXX was the day that I went to wake up and I see my whole check was negative it was already taken out but somebody in XXXX I sat there and I called them that morning and I told them what happened they said they was going to put a dispute in I called them that Thursday that Friday and that Saturday so the XXXX the XXXX the XXXX all three days I called them and only on the XXXX that I get information about them actually doing this dispute so I gave them all the way up to this week which is now the XXXX of XXXX and they are saying that they're not going to refund my money cuz they couldn't dispute the transaction I live in XXXX XXXX XXXX I work online and company called XXXX I do not live in XXXX I do not feel like they really did a thorough investigation and they are now denying me my {$1700.00} back that was not authorized by me to be taken out of my account
|
| 09/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Credit Karma has locked me out and to be able to access my account, this was the email they sent. I have 3 emails. I changed phones and went to sign in the app and it wouldn't let me. I contacted Credit Karma. They sent this to me in another email as well. I did not give this info to sign up and dont think its appropriate to send it to them considering its very personal info that could be used to steal my identity.
XXXX XXXX Credit Karma Member Support, XX/XX/XXXX, XXXX XXXX PDT : Hi XXXX, Thank you for your response. To help you, I need to verify your identity. You can securely upload your identity verification documents using the link at the bottom of this message.
Two different forms of identification are required - either two primary or one primary and one secondary document.
I can only accept documents that are current and valid, not expired.
Please make sure that all four corners of your documents are visible when you take the photos. ** Primary documents include : Drivers License or State ID Passport Permanent Resident Card ( Green Card ) Military ID ( requires front and back ) Secondary documents include : Another document from the primary list Birth Certificate Social Security Card ( can't be laminated ) Full Utility Bill such as gas, water, electric or internet.
Your service at address must match whats on file with XXXX or XXXX. We can not accept credit card or banking statements or a cell phone bill.
For your security, please do not send your documents as email attachments.You can upload images of your identity verification document ( s ) here : XXXX XXXX XXXX I'll send you an email as soon as I review your documents.
Thanks Credit Karma Member Support
|
| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
After submitting my tax form and my refund was calculated. I selected to have it sent to my Credit Karma save account as XXXX XXXX stated I would receive faster that way. I did receive it fast but Credit Karma is holding the money hostage. I can't withdraw it to send my regular bank and when i did click withdraw and it said " expect to see your funds within 1-3 business days '' instead of depositing money it withdrew it THREE separate times FROM my account and left me with XXXX in my account and then the money was no longer in my account at credit karma. So not only did they not deposit my money, they stole it from me. I received a couple, " we can't do anything about it '' and now I have another XXXX on the ay that I can't cancel being sent there so it now appears credit karma will be stealing XXXX from me. This is money I worked hard for and need. If I had the money to spare I wouldn't be calling and complaining. Moreover, I receive a refund that shows that I do not make enough money to have to owe. This is outrageous, criminal, and immoral. I would like to have all of the money that is my earned money rather than a bank that does not need it stealing it from me. As you can see in the documents I'm attaching there is now no money in my CK savings despite them having withdrawn money and it stands to reason that if they withdrew money it should now be XXXX in my credit karma account because they withdrew money so it should be sent to my account and added to the XXXX. Obviously, i had no money to withdraw. Now I am also being charged overdraft fees. Upon looking into this, I see they have been doing this enough to the point where there was an article in XXXX about it.
|
| 09/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Friday XX/XX/XXXX I randomly received an email from Credit Karma stating my Money Spend account was frozen and to contact support. I contacted customer service to find out why it was frozen and no one could tell me why. I then asked how long the issue could take because I needed access to my funds. Once again nobody has a standard timeframe on anything. I contacted them multiple time to try and find out what made them freeze my account and kept getting the same response of they dont know why and a special team is investigating and Ill hear back. I called by phone and requested a supervisor who couldnt answer my questions either. I expressed to them I needed to speak with someone who does has answers because I needed access to my funds to pay bills and need to know why it was frozen and what needed to be done. Still no resolution. I asked them how much is there to investigate when the only transaction on the account was a direct deposit that hit the account that very same day. I told them the name of the deposit, my fiancs name ( his direct deposit ) and told them his address ( which is the same as mine, address thats associated with my credit karma account ). The supervisor even hung up the phone in my face which is very unprofessional. Here it is over 24hrs later and I still cant access my funds nor does anyone still have any answers. I have XXXX kids, XXXX who are still in diapers/pull-ups. This is a huge inconvenience and a company shouldnt take this long to resolve issues concerning members funds. This jeopardizes peoples livelihood when you cant even purchase necessities to live on a daily. They need a better and quicker process on how they handle this.
|
| 11/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I have been using the CreditKarma Spend account which also includes a debit card to make POS purchases. I feel that CreditKarma is laundering the money transferred from my bank account by withholding the money transfered for several days after my bank already paid the transfer to their systems. According to my bank, that money should show up the same day or next day in CreditKarma account. Recent example. Initiated transfer of {$25.00} to the CreditKarma Spend account on XX/XX/21. My bank paid that transfer out on XX/XX/21. As of today, XX/XX/21, CreditKarma does not reflect that money is available even though they have been paid for over 5 days. This has happened every time XXXX transfer money. It feels as though they are funneling that money through some other account ( probably collecting interest ) and waiting several days to make it available. this does not seem right in todays fast paced electronic digital world. I am submitting this so perhaps an investigation into CreditKarma 's practices can be started. I am also contacting other agencies including FCC and the FBI. Each time I contact the company regarding this issue, I get no response from their online contact submission but usually the money suddenly appears in my CreditKarma account really fast after complaining. I wonder if I didn't complain how long they would wait to transfer the money? I am sure they are doing this to tens of thousands of their customers and the amount of interest they are illegally gaining through this money laundering scheme is probably in the millions. I am also likely to contact a local news channel to do an investigative report. People need to know about this scam going on.
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| 10/14/2016 |
Yes |
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- Credit monitoring or identity protection
- Problem cancelling or closing account
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Web |
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this case number was told by your office to me on the phone to go thru FTC. I did that but called FTC today and they told me this should be handled by your office. My complaint number with your office is XXXX and the complaint # with FTC is XXXX. This was a complaint to say : CREDITKARMA that reports what they say they get from the XXXX credit reporting agencies of XXXX and XXXX is NOT correct. XXXX DOES NOT have one of the collections that is showing in CREDITKARMA which brings my report number down with them. What I see is an error reporting from Credit Karma. I contacted them and told me they get their information from XXXX. I called XXXX and they do not show this collection on my report. So XXXX will NOT do anything because it is not on my report and Credit Karma will not remove it unless XXXX tells them to do so. THIS IS RIDICULOUS. I want this off my credit report with CREDITKARMA which is on my collection section of the report with XXXX XXXX XXXX. This does n't even show an amount because it is an account that was filed in BANKRUPTCY. This should say closed or not even show in my collections as they have it on my credit report for XXXX on Credit Karma. This was discharged and these people never showed to the creditors meeting if they wanted their funds. This is no longer my responsibility and should be removed.
XXXX XXXX XXXX XXXX XXXX XX/XX/2012 Open I should NOT be the one to be running around to get my report corrected with XXXX and Credit Karma because neither one is doing anything. This is XXXX and has been going since way before XX/XX/XXXX and I am not having XXXX because of this frustation. Please have someone correct this immediately. Thanks.
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| 10/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
Servicemember |
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On or around XXXX - XXXX I saw a lot of pre approvals on Credit Karma. At first I didnt pay it any attention, but Credit Karma sent emails stating that I was pre approved for credit cards, personal loans, cheaper insurance and car refinancing. I saw these advertisements every time I open the app to check my credit report. I received so many offers stating that I was pre approved that I decided to apply. I even shared the information with my family members. We decided that we would use these pre approved funds to make investments and take a nice vacation. So I applied on or around XXXX for a credit card and a personal loan and was denied. I applied again in XXXX for another credit card. I was highly disappointed due to the fact I was told that I was pre approved. As of today, I am still receiving these emails. I am afraid to apply, because I may be denied again. At the time of applying, I had a pretty high credit score at all 3 credit bureaus. I couldnt understand why I was denied. I was deceived and it pissed me off. I was marketed for months to realize it was false representation on behalf of Credit Karma. I did not receive what was offered. I was highly disturbed by what took place because of the impact that Covid had brought about. But here it is XXXX and Im still being marketed for the same false representation. Credit Karma is not being honest about the pre approved content it is sharing online and through emails. The denials put me in a stressful situation. It created anxiety and added to my XXXX. Now when I see a pre approval advertisement, I immediately turn the other way due to how I was treated by Credit Karma during a crisis in America.
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| 12/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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This past year I had to claim bankruptcy so I went on Credit Karma to see what secured credit cards they suggested. I got a card with XXXX XXXXXX/XX/XXXX by giving them a XXXX dollar security and a XXXX fee. As soon as I received my card I registered it on line and immediately paid the XXXX fee. That was on XXXX XXXX. Than I started using the card and sent in an additional 2 payments. There was a first payment due date of XXXX XXXX for XXXX and I made a total of 3 payments before that date, trying to raise my credit score. The 1st payment was on XXXX XXXX to pay the fee, than I used the card for purchases and made another payment for XXXX on XXXX XXXX, and then used the card again and made a 3rd payment of XXXX on XXXX XXXX. After that payment I was not going to use for awhile until I could see if it was raising my score. When I went on Credit Karma I seen my score DROPPED 103 POINTS! I was so upset I logged on to XXXX XXXX XX/XX/XXXX to see what was going on and they charged me a XXXX late fee. I called them all upset wanting an explanation and they said they will remove the fee but could only do it once. I got upset and told them I was more worried about my credit score and wanted it fixed. They said no, that their information was right so I filed a claim with the XX/XX/XXXXand they ( XXXX XXXX ) referred me to you. I have my bank statements to prove XXXX XXXX is lying and taking advantage of people I low places that are trying to get their lives together and start over. XXXX XXXX XX/XX/XXXX is in the the business of making money off of low income people. I also believe that credit Karma is responsible also, and should also be held accountable.
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| 06/01/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
Servicemember |
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I have both a Spend ( debit card ) and Savings accounts with Credit Karma, which until recently I had no problems with. However, after my divorce in XX/XX/2021, the account that was funding my Credit Karma accounts ( at XXXX XXXX XXXX XXXX XXXX had to be changed, as the servicing bank could not simply remove my ex-wife 's name from my accounts.
I tried to transfer money from my Credit Karma account to my external bank, but due to the bank being in the process of changing my account numbers the transfer was returned to Credit Karma. Due to the return of the transferred funds Credit Karma has frozen both of my accounts and have refused to allow me to regain access, so now I can not only not access my assets, they refuse to allow me to update my account with my new banking information. They also refuse to call XXXX XXXX XXXX XXXX to even verify that what I've stated is true regarding my accounts at XXXX. I understand they can not access my accounts at XXXX for security reasons, but they refuse to even reach out to verify what I'm telling them is factual.
I have called Credit Karma many times since XX/XX/XXXX in attempts to resolve this issue, however the department that handles this type of situation refuses to take incoming calls, stating they only work via email. I have sent them the requested information to verify my identity with regard to the new XXXX account numbers a couple times now, and still my accounts are frozen, causing me extreme financial as well as mental stress. Now, due to Credit Karma 's unwillingness to unfreeze my accounts, I can not pay my mortgage or several other bills at this time due to their refusal to cooperate.
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| 08/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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According to my credit report of today XXXX XX/XX/2019 my credit report is still showing as me owing XXXX XXXX and XXXX XXXX. However, when I took out a mortgage i had enough money left over to pay, a Bank Loan, and these 2 credit cards. I called up both of the credit card companies and paid off these loans over the phone. My bank statement clearly states that these amounts were taken by them on XXXX XX/XX/2019. On my credit report it says this was updated on XXXX 2019, therefore these amounts should show as 0 but they dont. The bank loan is showing that I overpaid by XXXX but at least they have cleared my bank loan from the credit report.
I do not understand why it is still showing on there that i owe this money when it shows on my bank statement that they were both paid on XXXX XXXX. This could effect me getting future credit and also badly effect me when i come to go for another mortgage deal on my proper in a few years time. I am not holding out hope anytime soon that they will update this credit record. XXXX ( Now Credit Karma ) i was told was a very good credit rating website by a financial advisor - they are clearly not. I can not find anywhere on their web page a place where i can ask them whats going on and why they have not properly updated my credit rating and my credit report. I now only owe money on my mortgage. How can i get hold of the XXXX / Karma credit people and ask why this is not updated. There should be a contact us option like there is with other companies for situations like this as this has a massive impact on peoples chances of gaining credit / mortgages. I would not advise anyone to use this site at all.
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| 10/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I had all but two disputes with this bank before they abruptly closed my account! All because of what -- Because they completely screwed up both disputes and I called them out on it and demanded they reopen them and handle them properly and appropriately?? Absurd!! The one dispute ( XXXX ) they went in the merchant 's favor after I told them that the merchant closed my account and would not allow me to return the merchandise. With the other one ( XXXX ), after I clearly labeled the type of dispute as " Merchandise was defective '' and not only told them but showed them proof that the merchant refused the return, TWICE, they emailed me on XX/XX/XXXX stating, '' Unfortunately, we are unable to move forward with the dispute as we do not have dispute rights because the merchandise was kept and not returned. Additionally, we are required to allow time for the merchant to resolve the matter on their end. '' Absolutely absurd!!! Clearly whoever handled my dispute doesn't know what they're doing whatsoever and should be demoted if not fired... So after I emailed them and called them out on the lousy way they treated my dispute, I received an email on the XXXX which states, " I've escalated your appeal to our disputes team for further review. We will contact you should we need any additional information or the issue is resolved. '' Two days later I receive an email stating they closed my account!! What is wrong with these people?!? I could really care less if they reopen my account or not. But they need to reopen my disputes and handle them the way they should be handled or else I will file small claims suit against them for the funds...
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| 06/12/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Credit Karma I Had Fraudulent Activity Happen In my account and I contact credit karma and let them know the situation sent them all documents from the incident that occurred with Proof! and a Police report dates times everything Credit Karma Frozen My account, And my direct deposit from my employer is going into this account it's been over a Month and they won't release the freeze on my accounts I call every day and customer service tells me the Higher Up department has my case and the Only way to contact them is through Via Email I Repeat I Call Everyday and each time I call they quote unquote I am Escalating your information to the XXXX XXXX where they have your case because the cases is in XXXX I ask them please can my account be unlock and they state they can't see my file because my case is under review I've been called a lier, and been disrespected and discriminated by an employee a customer service or could've been higher up I don't know however I'm just asking for my account to be unlocked I complied with everything asked of me but they're not complying at all dates start XX/XX/2022 to Current with no Updates and no emails I have all supporting documents and each email of Repeat it information asked from them if they can unlock my account and still do their investigation it would be Greatly appreciate it I've been ever so stern about this situation I'm getting upset and All Call Say They Are Recorded..I Keep Getting The Run Around I Need To speak to Anyone Other then Customer Support they are all XXXX and you can't understand nothing they're saying.. Credit card needs to be sued And investigated They are a Scam...
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| 11/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
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Web |
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On XX/XX/XXXX my card was declined for {$7300.00}. I didn't know at the time that the limit per day I could make was {$5000.00}. I called customer service and the fraud team to confirm & verify it was me and that I was purchasing a car from XXXX XXXX XXXX. That same day I tried lesser amounts for {$5000.00} & {$4000.00}. Both transactions got declined so I called customer service again and was told to to wait 24 hours to try these transactions again. I waited until 2 days later on XX/XX/XXXX to try again. I still got declined for {$5000.00} or {$4000.00} at XXXX XXXX XXXX. I talked with customer service and the fraud team again and said that the card should be working fine. I tried the same thing on XX/XX/XXXX and kept being declined again at XXXX XXXX XXXX. I was extremely frustrated bc this money was deposited into my account from my car insurance XXXX for my totaled car. I'm a single mom and need to buy a car for my independence to drive to work. I've been wasting my child support money that I've never touched before. I was saving it solely to give to my son when he's XXXX. But I've been depleting that money bc I have no choice. But I'm still car less & having to rely on a friend to take me to work or pay for XXXX. On XX/XX/XXXX is when I got paid out by my car insurance XXXX in the amount of {$6400.00} to purchase a car. The only reason I opened this Credit Karma account was because XXXX stated I'd get my tax refund quicker if I did. And on XX/XX/XXXX my refund was deposited into this account information the amount of {$3800.00}. I never had problems until the larger amount was deposited from my car insurance company.
|
| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Credit Karma is consistently pulling soft pulls on my credit profile without my consent. This is a violation of my consumer right to privacy. I was not asked, nor have I signed anything authorizing them to do such. Below is the evidence of all the data pulled from Credit Karma. For what purpose was my credit pulled? I would like to see the document in writing that I gave them authorization to continually pull my soft credit.
CREDIT KARMA Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX
|
| 05/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
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I contacted Credit Karma on XXXX about someone creating a fraudulent account with the email XXXX and using it to access my personal information. The case number was XXXX. I provided documentation to verify my identity and on XXXX the account you XXXX was deleted and an account with my current email address XXXX was created. On XXXX i lost access again to the credit Karma account and sent them another email and I never got a response and havent had access since. On XXXX, i received an XXXX report that detailed all my hard and soft inquiries and i noticed someone did an inquiry on XXXX, XXXX, and XXXX. At that point i tried to access credit karma again and it showed their was an account created with a similar email address XXXX. Its similar to my real email address but it spells my middle name with 1 XXXX instead of 2 XXXX 's. Im thinking when whoever tried to access the fraudulent XXXX account and seen it was disabled. They used the lookup tool and entered my personal information and it tells you what email address is associated with the Name and social provided. Which is the same way I found out the email address associated with the fraudulent account. I contacted credit karma and they told me I probably mistakenly set up an account with the wrong email address. Fortunately I have all the emails from the XXXX case and it shows what email i used to set up the account. The person whos accessing my personal information is dangerous to me and my family and thru my report they can get my addresses, mortgage information, income, who i bank with. All the information necessary to do irrepairable damage to me and my family.
|
| 04/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
Servicemember |
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Two or three years ago I searched XXXX for a free credit report. Credit Karma being a known institution, naturally I entered Credit Karmas website. Upon entering the information being asked of me, a pre-approval notification appeared. Within a few minutes my application was approved, a deposit was made and an account was open. The account was used fairly often until a new account become my primary. After starting a new job the decision was made to use credit karma for direct deposit. After the first deposit was made on XX/XX/XXXX for the amount of {$250.00}, a transaction and withdraw attempts was made with a credit karma card without success. Credit karma was contacted immediately. Without notice credit karma closed my account due to lack of usage. The direct deposit went to the save account instead. Upon several attempts to transfer the funds to an external account, after days of speaking to different credit karma associates, I was still unable to access funds. On XX/XX/XXXX the decision to close my save account in hopes of solving the issue. Several days later still no access to funds that are in my save account. It was said that a paper check was sent to the address on file on XX/XX/XXXX, and allow 7-10 days for processing. After receiving an email on XX/XX/XXXX stating that the paper check was sent back. Once again credit karma was contacted. Today XX/XX/XXXX I still have yet to have access or have received my funds. This report/ complaint is in hopes of receiving help to collect money that is owed to me. Other wise Im afraid Ill never see my funds that were direct deposited into credit karma save account.
|
| 06/13/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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I
have been using Credit Karma for awhile now to get my credit report and help keep a eye on it it needed repaired and i have been working so hard on getting it back up agai n, I want to say i 've used them for a few years now, they give you all your stuff thats reported on your credit report for free, good deal right!! NO, When you 1st log onto your accounts they have recommendations of loans, credit cards ect, I do have my own Credit cards, well i thought it was time to apply for another as my score has went up some and i 've been making on time payments for awhile now, so i go to the recommendations and i choose one, I apply i get turned down even tho it said my odds were good at getting approved for this card, this was last week, I go again today and i think I 'll try for one more card my odds were good again I get denied, Now they use everything in my credit report to give me these odds on approval rates, Now I have XXXX references on my credit report for credit based on their recommendations so now it will take a few years to get these off here, I do not pay for this service but i would like to please have this checked on, I do n't think they should be able to use it against me since i went on the advice of a company and took their word for it, They are sopost to give you good advice and this ended up not so good!
if you go to www.creditkarma.com with log in with my email XXXX password XXXX and check out the page it will clearly show you under recommendations which cards i have good approval odds for they are even still listing the cards i got denied for as good odds, even after being denied!
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| 01/31/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I filed a dispute with XXXX on XX/XX/2018 to have some incorrect information removed from my credit report. I received a file # XXXX which is the same file # I receive anytime I contact them about any issues. My XXXX credit report currently shows an account with XXXX XXXX/XXXX XXXX which I have disputed as not my account and received notification ( I will attach a copy of that notification stating the account was removed ) stating that, " XXXX XXXX / XXXX Account Removed From Report Closed accounts are usually removed from your report after seven years. Once they're removed, the account details will no longer affect your credit score.
Between XX/XX/2018 and XX/XX/2018, your account with XXXX XXXX / XXXX was removed from your credit report. '' This info was provided to me by Credit Karma. I also had this same account listed on my XXXX credit report and I disputed it there, as well. I received the same notification on my XXXX report stating, " XXXX XXXX Account Removed From Report Since this account is no longer on your credit report, its details won't be factored into your credit score. Accounts can sometimes be removed due to things like disputes and reporting errors.
Between XX/XX/2018 and XX/XX/2018, your account with XXXX XXXX was removed from your credit report '' NOW ... the account is listed on both my XXXX and XXXX credit reports. They are not allowed to remove an account from my credit report which was disputed and add it back again.
In addition, XXXX will not allow me to log in to view the dispute from this that I filed several weeks ago stating that the dispute is still in progress.
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| 07/06/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I have had an account with Credit Karma for about 3 years now and never had problem with the spend account/ till recently. This past XXXX my wallet and personal information was stolen from my bookbag, cause someone to have access to my accounts and information. My spend account was one of them to be hit and used for hotel transaction not one but many transactions. Credit karma has credited me back for the charges until recently after the last couple came of pending, I went to report, and everything went great till they locked my account.
with no explanation or reasoning, if just guessed it was because of the hotel charges. so, I gave the pay stub as well statements from hotels saying they going to reimbursed some of the charges because they notice the mishap and that I had no fault.
Well, it's been two weeks and credit Karama has not relapsed my funds... even when proper documents were given. no one has given me any reasoning. I called multiple times and only been hanged up on... I asked to speak to a manger or the dept whose working on my case and no answer or mi on hold for 3 hours.
I called XXXX XXXX and all they cont. to do is transfer me to credit Karama.. I have medical problems taht need to be watched over. I needed my funds to get medication and as well supplies for my home and still can't gather any of it because my money is all tired up in this account, I been in the hospital twice due to me not taking my medication which can cause me to have XXXX failure and I mention this to Credit karma and nothing... I am highly upset and angry that they are putting my life sat risks like this
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Credit Karma has been sending me inaccurate credit scores and report through my email and their website Credit Karma Monitoring Service.
Credit Karma company has a business partnership with XXXX and XXXX Credit Reporting Agencies only and not with XXXX.
On XX/XX/XXXX I received a XXXX alert verification and Notification from Credit Karma that my XXXX XXXX XXXX XXXX XXXX account # XXXX has been placed Current and Deliquency and 30-60-90 days late has been removed and deleted by XXXX on XX/XX/XXXX.
Credit Karma implemented a recent XX/XX/XXXX Transunion credit score of XXXX.
But Credit Karma hasn't displayed the same information and credit score with XXXX.
Also, Credit Karma is not displaying XXXX XXXX XXXX XXXX XXXX XXXX of a merchandise credit of XX/XX/XXXX till Present.I have been making timely payments since XX/XX/XXXX till Present.
I made contact directly with Castle Credit on XX/XX/XXXX on my account # XXXX this account is only displaying with XXXX and XXXX XXXX stated to me on XXXX XXXX around XXXX XXXX California time that XXXX XXXX sends verifications to XXXX, XXXX and XXXX.
I been having many issues with XXXX XXXX XXXX their inaccuracy credit reporting alerts and not reporting accurate credit scores.
I am XXXX Lifetime, Retired and a XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX are supporting our XXXX XXXX and XXXX in the community of XXXX.
I am going through a VA Loan and purchase process in Florida and need accurate information what has been implemented on this complaint.
Is Credit Karma violating my XXXX XXXX Civil Rights Act under Department of Justice?
Very Urgent Matters!
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| 02/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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After completing my taxes through XXXX, I opted in to receive my tax refund on a debit card issued by Credit Karma. The advertisement was for 2 features, an advance on your tax refund up to a certain amount, and that you get your refund deposited 5 days early.
I have received my refund from fed and state, and was expecting to use this to pay a mechanic who only takes cash. When going to withdraw the money, I am hit with the limits in the attached screenshot below.
These limits are making it impossible for me to withdraw all of my funds and close my account. I would have to go to the atm 7 days in a row or complete 4 bank transfers, each 24 hours apart, just to get the funds that are mine.
I reached out to Credit Karma support chat and was told they would not increase my limit. I told them this is unacceptable and if they wont increase my limit to send me a check with the funds and close my account. I was told Id need to call in to escalate the case, in which I called 3 times, waiting for an hour on hold with no answer, then 3 hours on hold with no answer, and then 30 minutes on hold the 3rd time I called.
This is unacceptable and if I would have been made aware of the limit I would not have opted in. The whole purpose of this was to get my refund early and now I will not have access to the funds until well after when I would have received the cash through regular XXXX XXXX in my bank. They have shown no effort to remedy the situation and the second support chat I had, I spoke with somebody extremely unprofessional whos response was Have a nice day when I asked to have my account closed.
|
| 04/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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My identity has been stolen and all three major credit bureaus have placed the alerts and freezes. However unknown to me is that other people have accounts in my name with the credit bureaus. Credit Karma also has an account with another person on it. I did call and got things fixed with XXXX but the thief has over taken my account again. All I can do is cry, these people steal every email I make, they stole my main email account that I have had for over 15 yrs now, it had all my accounts in it. They have used most every account I have. I dont know what else to do, I did file police reports when it first happened and its someone local to me doing this. They have copies of my id birth certificate etc, because there were copies in my emails to certain people when I had my XXXX email account. That account is XXXX. Im not able to get ahold on any of my accounts with the three major credit bureaus. I have made an email account its XXXX, Im not sure how long it will last but as of now I think its secure. I was also in the XXXX data breach with XXXX and Im just now learning of it because the thiefs got my notification letter about it, not me. Im certain they have filed a claim, well I know they did I saw the email about it. And Im the one going through XXXX because of it. I dont even have a debit card Because my bank says Im high risk because so much money has been stolen from my account. I cant even have online banking. Its a lot that I am going through, no one wants to listen to me this was my last resort. My phone number is XXXX. Please help me, please XXXX XXXX XXXX XXXX XX/XX/XXXX
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| 01/25/2016 |
Yes |
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- Incorrect information on credit report
- Information is not mine
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Web |
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I received a notice on Saturday, XXXX XXXX, 2016 XXXX from creditkarma.com that my password has changed.
I did n't make this request which came in conjunction with credit card number, being stolen and used fraudulently, and an attempt to hack my yahoo email and XXXX account which, to the best of my knowledge, failed.
An email dialogue ensured which I have printed out in PDF format The highlights include : - They think I am XXXX XXXXXXXXXXXXXXXXXXXX which they should know I am not because I told them so 14 times and because they are emailing XXXXXXXXXXXX not XXXXXXXXXXXX.
They actually published XXXX XXXX 's DOB which is personally identifiable information ( PII ) over clear text email to me ( XXXX XXXX XXXX ) who self-identified as NOT XXXX XXXX
At this point my conclusion is either : Credit Karma has been hacked and their email being used by fraudster 's as a phishing attempt.
Credit Karma is inept and shares DOB over clear text emails and expects me to do the same.
The email dialogue is attached. They explicitly declined to call me or give me their number. I can not find their number on the web for credit karma. In their email contact they publish a bad number XXXX XXXX XXXX XXXX which is not their company when I call it.
I submitted a police report this evening in person to police XXXX XXXX XXXX ( on the XXXX XXXX on the evening of XXXX ) of the XXXX, XXXX police department. The police report number is XXXX Jus email is XXXXXXXXXXXX.
I am foggy on next steps. I would really appreciate an investigator to figure out what 's going on.
XXXX XXXX XXXX XXXX XXXXXXXXXXXX
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| 01/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
Older American |
|
I use the Credit Karma app on my iphone because I am trying to rebuild my credit. one of their suggestions/promotions is to apply for a personal loan and they have several to choose from. I saw one and only one that I started filling out the loan app where Credit Karma sent me. At some point, I reconsidered, ( didn't want more credit, want LESS ) so I changed my mind and left the site and got out of the CK app.
Can't remember what day I did this but it was around XXXX XXXX, 2022. On Sunday, XX/XX/XXXX, I received an email from XXXX XXXX ( Or XXXX XXXX-it 's very odd ) entitled " Credit Decision Notification ''. I was certainly surprised since I had NOT COMPLETED nor SUBMITTED the app.
I contacted both Credit Karma and XXXX XXXX. I was told by XXXX XXXX that the Referral Source ( ie, Credit Karma ) sent my loan request to potential creditors and they were but one. They deny any responsibility for receiving the app and I agree. Credit Karma has not given me a straight answer to this question and I think it is one that all consumers who use their platform will be interested in knowing the answer : HOW DID MY UNCOMPLETED APPLICATION GET SUBMITTED WHEN I DID NOT DO IT???
Credit Karma gave me a case number on Monday after my first email but since then I have gotten nothing but what appear to be form letters. None of them answer me as if they really don't understand my question.
My case number is XXXX.
I have screenshots on Credit Karma that show I did not complete my search. If I can attach them here, I will.
Again, I DID NOT complete the loan app and I did not submit it.
|
| 06/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
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Credit Karma makes money by partnering with other companies and advertising those other companys services.
Unfortunately, some of those advertisements are misleading and predatory and hurt Credit Karma customers. Credit Karma has built trust with its customers by offering advice on how to repair poor credit scores, as well as education on the credit and financial systems, it has designed its website for SEO, such that creditkarma.com is frequently the first result when searching the internet for financial questions. Because of this, Credit Karma customers can be misled by advertising. In the same space that Credit Karma advises its customers for credit repair, it pushes predatory loans with excessive fees and interest rates that are not in the best interest of the customer.
I do not own any product with an interest rate of more than 13 %, and my personal debts are less than {$10000.00} and yet Credit Karma is advertising to me a personal loan with an APR of 20.74 % for a 36 month term, {$3500.00} estimated fees. No matter my personal finances, pushing a personal loan for debt consolidation at an apr of 20 % + is abusive behavior. But whats worse is Credit Karma is pushing this advertisement directly under credit scores and with the language a personal loan could help you pay off your debts faster in a full-screen width element, suggesting to the user that this is Credit Karmas number 1 advice.
Credit Karma is using its position as a trusted advisor/educator and credit reporter to mislead customers into applying for products that are not only unnecessary, but dangerous.
|
| 12/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I sent an email Credit Karma support asking to remove vehicle information listed on the Credit Karma website on XX/XX/2019. I communicated with support over a series of weeks. They said they could not remove the information and you had no choice but to have a vehicle listed. I did not like this, so I asked to have my entire Credit Karma account closed. They said I needed to send in two forms of ID, because I had a savings account open with them.
I have never been asked for this information while closing a savings account. I did not feel comfortable sending in the information they are demanding. I just want to cancel mt Credit Karma account. Below is the information they want.
" In order for me to close your account, I need : Last 4 of SSN Verified phone number I also need two different forms of identification are required - either two primary or one primary and one secondary document. I can only accept documents that are current and valid, not expired.
Primary documents include : Drivers License or State ID Passport Permanent Resident Card ( Green Card ) Military ID ( requires front and back ) Secondary documents include : Another document from the primary list Birth Certificate Social Security Card ( can't be laminated ) Full Utility Bill such as gas, water, electric or internet. Your service at address must match whats on file with XXXX or XXXX. We can not accept credit card or banking statements or a cell phone bill.
Once I hear back, I would be glad to continue assisting you. Thank you, and I look forward to your reply.
Regards, Credit Karma Member Support ''
|
| 11/01/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
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I received a letter dated XX/XX/XXXX from XXXXXXXX XXXX, after applying to a credit card through Credit Karma. Credit Karma claimed that I was guaranteed for approval, or would receive a XXXX dollar payment for denial. The letter states that I need to call XXXXXXXX XXXX to proceed with the application. XXXXXXXX XXXX has treated me like a criminal in my two attempts to reach out to them via phone on XX/XX/XXXX. I called them at XXXXXXXX XXXX Central time and XXXXXXXX XXXX on XX/XX/XXXX. The first agent was very rude and hostile on the phone and then hung up on me after I refused to text him a photo of my ID. I found this to be extremely concerning and the way I was being treated on the phone was unacceptable. I figured it was a fluke, so called back the second time at XXXXXXXX XXXX and spoke with a " XXXX '' on the phone who was also very snippy with me. At that point I asked for a supervisor, and " XXXX '' claimed no one was available and refused to allow me to hold for a supervisor and kept insisting " a supervisor will call you back. '' I do have a fraud alert on my report and always appreciate people trying to protect my credit and identity. I do not appreciate being treated in a hostile manner for being a crime victim and treated in a disrespectful and unprofessional manner. That is completely unacceptable. I think it is also outrageous that this sham company doesn't allow a customer to reach a supervisor when the call center is acting out on the customers and don't have the most rudimentary level of manners. Abusing people is not acceptable under any circumstances.
|
| 08/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
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|
Web |
|
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hello. i opened a credit karma spend account well over a month ago. in this time ive added in XXXX $ increments XXXX to the savings and XXXX to the spend account. i tried to use the card and it was denied and has been everytime we try to use it. we cant internally transfer anything either. its locked. i called credit karma and asked for a supervisor numerous times. every time they say they cant help n have no support team for me to talk to everything HAS to be done on their time and through e mail. i read on there website that they used XXXX XXXX XXXX so i called them. they also cant help and said she would send a email on my behalf. there website says all over it its fdic insured and use mvb banking. they refuse to help after 50 emails i have that prove everything ive done n everything said back to me. every reply is telling me i didnt respond. i have 4 kids n NEED my money. this card and entire process is insane. further into reading reviews it seems like anyone who has had this account opened is having issues. every card is locked and no one can get to their money. credit karma is holding on to sooooo many peoples money and wont give a reply or our money back. they claim to have a support team but at the same time there is zero contact information they will give you. they tell you its all emails. something HAS to be done about this. they stole XXXX $ from me as well as ALL of my information at this time. i thought i was doing something good and adulting and they definitely ruined that for tons of people in the US. i will never use credit karma again for anything.
|
| 06/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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|
Web |
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Credit Karma, XXXX, and XXXX, I know from personal experience, are and have been advertise inaccurate credit card match approval odds for quite sometime. This could be a huge class action lawsuit. All of these credit reporting agencies get paid by how many applications they refer from their sites, commonly known as click bait. These companies are advertising personalized matched credit card offers with inaccurate approval odds. This unlawful and unethical business practice which should or may be illegal, is not being enforced and these companies are destroying peoples credit and effecting them financially all so that they can make a buck. False advertising or click bait is advertised in broad day light. With all of the above named companies they have shown me personalized matched offers with approval odds from fair-credit karma guarantee, and or outstanding, Good, and Excellent. Example : All XXXX card require that your application for a credit card be your first or second hard hit, if you have two hard hits and apply for any XXXX card you will automatically be denied. I have 5 hard inquiries currently on my credit, so how can I have outstanding, good, excellent, or 4.8/5 stars matched for you? How when I have 5 hard inquiries and am guaranteed to be denied how do I even have fair let alone good or outstanding odds of approval? These companies are passing false information off as fact, hurting the American consumers financial footprint so they can make money off of our information. Isnt this illegal on many levels? Not to mention the integrity opportunity.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
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On or around XXXX to XXXX, Eye saw alot of free approvals on credit karma and Eye still get these notices sent to my email currently. Eye would pay such notices no mind until recently Eye was made aware via social media that the Federal Trade Commission ordered Credit Karma to pay out {$3.00} XXXX for false claims regarding credit scores. Credit Karma has continued sending me pre-approval for credit cards informing me of being pre-approved for credit cards, personal loans and car insurance offer. Everyday Eye would see offers whenever Eye would log in to check my credit score. After a months or so of being informed via email that Eye was pre-approved, one would only assume that they are in fact positioned in such the perfect place to apply. Eye received several offers through credit karma and Eye started making plans to do things with my family that Eye wasn't able to do before hand with being pre-approved for credit cards etc. Eye applied for loans and have been denied. Not only is this false and misleading, unfairness and abuse but it is also deception. Employees of Credit karma telling me that Eye was approved not only constitutes lies and deception but using someones personal information to pre-approved them for something constitutes identity theft. Such events cause stress, XXXX and XXXX which is one of the reasons Eye go to therapy. These events are the reason many people are poverty stricken and they give up on life because of having their personal information stolen that benefits others and not the original beneficiaries.
|
| 04/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I attempted to Register with Credit Karma via Their website. I utilized and provide all of my personal information, including my SSN and other key identifiable information to create an account only to be told that there was an existing account based upon my personal information with an email which was obviously not mine.
I searched for a service number as I expected Fraud but realized that they do not accept calls which left me with only the option of creating a ticket of the issue of which I have not received any response as of yet via my email.
I suspect Identify theft as I have never utilized Credit Karma in the past. I am also a bit disappointed that there was no emergency or customer service Numbers available. This service came highly recommended to me and I wish to clear up the fact that my information is being used by another party which is not me.
I am having the same issues with my identity and credit repair services with XXXX, XXXX and XXXX. Inaccurate data as well as blocked access to creating an account in the case of XXXX when I never blocked my credit from being seen publicly.
XXXX has been the most accommodating with issuing a Credit Security feature which means My cell has to be called for any new Credit or any such applications, whereas XXXX has passed me off to what seems to be Overseas customer service operatives from the XXXX and XXXX.
XXXX seems to be an non existent entity although I attempted online, through their site to Dispute but was locked out after my second and third attempts.
XXXX
|
| 09/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have been dealing with ongoing identity theft for the past year. A scammer/fraudster was able to pull my credit reports through Credit Karma using my data. The only way I had found out was reviewing my credit report as a result of an alert from credit inquiries. There was a soft inquiry from CreditKarma.com which was odd as I had no prior account with Credit Karma.
The scammer had created a Credit Karma account online and had already pulled my credit reports using the account. When initially creating a Credit Karma account, you just have to answer simple personal history information. I suspect this scammer used my stolen data or data curated on other freely available network ( ie., XXXX ). In order for me to deactivate the fraudulent account and create my own account, I had to send in my Driver 's license and bill to verify with Credit Karma. Shouldn't this be reversed, where you send in your data to be verified upon account creation? Credit Karma inappropriately exposes my data to a scammer/fraudster without proper identification.
Even site such as annualcreditreport.com uses the same method. Since there is no account creation on their site. It is even more difficult to tell if any scammers were able to gain access to my credit report.
I believe the existing system of using only historical data to verify a person 's identity is highly ineffective and poses a security concern to all consumers. The person 's identity should be verified using current bill, driver 's license or ID.me which the IRS currently uses.
|
| 06/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I DID NOT AUTHORIZE TO HAVE ANY LENDER CHECK MY CREDIT ON XX/XX/2020. THIS IS FRAUD!!! I DID NOT AUTHORIZE A MORTGAGE HARD INQUIRY!!!! I RECEIVED THE FOLLOWING EMAIL ON XX/XX/2020 : " Hi XXXX, We just refreshed your mortgage shopping offers for you based on your profile. As a reminder, you have 14 days to shop around after a mortgage hard inquiry without impacting your score!
Your Shopping Window A lender checked your credit on XX/XX/2020.
You have until XX/XX/2020 to check rates without hurting your score.1 icon Your Housing Profile XXXX XXXX Credit Score Range : 660 - 679 ZIP code : XXXX Looking to refinance?
If you're looking for a new home, we've searched our lender network. This is our top pick from our partners.
XXXX fixed from XXXX XXXX by XXXX XXXX Interest Rate 3.375 % APR 3.455 % NMLS ID # XXXX Get my quote Looking for other options?
If you're looking for other mortgage offers, check out our marketplace!
Explore marketplace Wasn't you?
This mortgage inquiry doesn't look familiar to you? We do our best to identify what financial product you applied for to give you advice and recommendations, but sometimes our algorithms can get it wrong. Please log in and review your credit report to make sure everything is good.
Transactions you don't recognize may be a sign of fraud. If you didn't apply for a mortgage or other loan, you can file a dispute directly with the bureau.
Cheers, The Credit Karma Team I DID NOT AUTHORIZE TO HAVE ANY LENDER CHECK MY CREDIT ON XX/XX/2020. THIS IS FRAUD!!!
|
| 08/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Companies Involved : Credit Karma, XXXX XXXX, XXXX XXXX XXXX - XXXX XXXX Collection Agency, XXXX/XXXX/XXXX My credit report was obtained via CreditKarma by someone using my SSN, Name, DOB and other information - This account was set up with email address XXXX and my credit report was fraudulently obtained by someone else on XX/XX/2017. CreditKarma does not have a phone number where I can report this fraudulent activity or speak with someone about what information was given out on my credit report and accessed by someone else. The Credit Karma information was then used to open a XXXX XXXX account on XX/XX/2017 ( one day after obtaining my credit report ) in my name and SSN and previous address. The XXXX XXXX account number is XXXX - which was not paid and then sent to collections for {$6000.00}. I realized this account was on my credit reports and attempted to dispute this account and all charges associated. All three credit reporting agencies have denied my requests. XXXX XXXX XXXX - XXXX XXXX Collection Agency / XXXX XXXX Fraud Claim - XXXX. XXXX XXXX denied and completed by fraud claim ( # XXXX ) without contacting me. In order to speak with a fraud agent, I have to wait on hold for 30+ minutes. I have sent the police report to XXXX and am waiting for them to remove the account from my credit report. This XXXX account was apparently able to be created because Credit Karma provided ANY or ALL of my personal information to another person - which they used to fraudulently verify MY identity with XXXX.
|
| 05/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023 I contacted Credit Karma Money Support to report unauthorized transactions on my account. I had left town to take my XXXX XXXX XXXX to the children 's hospital in Denver and while I was gone my XXXX XXXX XXXX son would be staying with his father my ex husband. I left my son my debit card for emergencies or if he needed food he was allowed to use it. His dad found out about this and bullied my child and threatening him until he gave him the card and pin. He had my son extremely frightened so he wouldnt tell me. I was so busy at the hospital that i didnt check my account and if the bank sent a confirmation text I would confirm it as I believed it was for my child. My ex husband drained my accounts of thousands of dollars I contacted the police and pressed charges there was an investigation and it was confirmed to be them by store surveillance as well as atm. Credit Karma credited a portion of the stolen funds however have refused to return XXXX in ATM withdrawals claiming they where authorized which is inaccurate. Credit Karma has all the facts to prove these where unauthorized yet refuse to refund the money. My ex husband is a loser and has no money which is why he stole mine. It's highly unlikely that I will ever get the money from him so I'm dependant on Credit Karma to recover my stolen funds. This is a significant amount of money and they are simply deciding they can not follow the laws and regulations they are obligated to adhere to. I have exhausted all options and they refuse.
|
| 02/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
There are two records on my credit report for Credit Karma XX/XX/XXXX. I dont know why there are distinct records. This is the way the information presents : 1. Credit Karma Date of request ( s ) : XX/XX/XXXX I did not make this request.
2. Credit Karma Date of request ( s ) : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
Requests unauthorized. I do not have an active account with Credit Karma. The account was breached or a new account with Credit Karma was created with my personal information. I am unable to recover the account.
I do not comprehend why a credit monitoring service does not have a monitoring mechanism for report abuse. If someone is abusing and attempting to obfuscate the misuse of information, the best way to validate is through credit information. How was this not flagged? Can information be purged to avoid audit trail? Why are there two separate records for the XX/XX/XXXX date and the second record has multiple dates?
It is physically not possible that I executed these requests. I did not have any computer or internet access on XX/XX/XXXX. I did not make any of the requests. This is identify theft. I can not stop people from abusing my SSN. I should not be forever doomed to have my data breached because anyone with my SSN birth date and address can force their way into my accounts or create accounts using my information.
|
| 12/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Some one has taken out car loans in my name as well as auto insurance under my information but says the drivers name is someone totally different and has XXXX cars XXXX payed for and XXXX not with my name involved on my equafax credit report when I don't even know the individual also I have never received my covid money that was applied for and never received XXXX XXXX tax money when applied for it it tells me I need to contact someone else. I am also not being able to get on credit karma to check credit scores it denied me saying the information did not match. I am refused by IRS and they won't let me speak with them over the phone saying my information don't match and then they hang up their phones on me. Some one also had a car wreck and has used my name at the jail house saying they were me using my information now I been having trouble with the law in XXXX XXXX for breaking and entering and want me to go to court over these things ... im so confused I need someone's help badly to clear this XXXX up. I don't want to be doing time in jail for things I've never done. I have not been in XXXX XXXX but the information on the male driver who has auto insurance in my name as well as all my information lives in XXXX California because I looked the name up and this male lives in XXXX XXXX where XXXX resides.in. please help me connect the dots. I don't like what's happening with my money my information nor the foul things this person is doing to ruin my life. I need help please I'm begging u.
|
| 09/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I XXXXXXXX XXXX XXXX XXXX seen on or around XXXX to XXXX saw a lot of pre approvals on credit karma. At first i XXXX XXXX XXXX XXXX didn't pay it no attention but credit karma kept sending me all sorts of different pre-approvals and was telling me that i XXXX XXXX XXXX XXXX was also pre-approved for credit cards business and personal loans and that i can refinance my car. Everyday i XXXXXXXX XXXX XXXX XXXX would see these offers every time i logged my email and to check my credit score. so after a few months of being told that i XXXX XXXX XXXXXXXX XXXX was pre-approved. I thought I was now in the right perfect place to apply. I got so many offers thought credit karma XXXX XXXX XXXX XXXX and pre-approved for credit cards and personal loan I started telling my whole family my kids and my love one about taken vacations and investments we were going to use these pre-approvals for. So i applied on or around some time in XXXX to XXXX and i got denied multiple times for 3 credit cards and a personal loan. I was distraught and i was very very angry and i felt deceived i was marketed to for many months. Credit karma told me that i was pre-approved this was a very big lie. I was severely stressed out I was nauseous for weeks. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX now every time i see pre-approved I immediately close my phone and shut my computer off. This has made me so uneasy anxious that i haven't checked my credit as frequently as i should.
|
| 04/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American, Servicemember |
|
I have used XXXX XX/XX/XXXX XXXX XXXX to file my federal and state income tax for several years This year, XXXX XXXX offered free services with Credit Karma for the purpose of monitoring my credit reports. I decided to sign up for an account, using my email address, XXXX. This has been my business email address since 1997, and is associated with my XX/XX/XXXX at XXXX. I attempted to set up an account using that address, but Credit Karma responded that an account was already established under that email address. I thought I had perhaps set up one previously, so I clicked on the " forgot password '' link. A reset link was sent by Credit Karma to XXXX, with the salutation on the email being " Hello XXXX. '' I have no idea who XXXX is. I tried to reset the password. Year of birth and last four digits of my social security number were required, but when I attempted to reset the password, the program replied that someone else had already established an account using my email address. I immediately contacted Credit Karma, but was told that if I wanted to create an account, I would have to use another email address. I told them that the address already in use was mine, and that I had never authorized anyone else to use it. The response was the same -- that I would have to set up a new account using a different email address. I want to make it clear that this email address belongs to me, and if someone else is using it, they have stolen my identity, and Credit Karma is complicit with this theft.
|
| 10/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX Youre in violation of credit reporting act 15USC 1681 ( b ) for unlawfully obtaining my XXXX, XXXX, and XXXX reports without my authorization and permissible purpose under the FCRA. As a result of you unlawfully obtaining my consumer report without my permission, you are liable to me actual damages or statutory damages up to {$1000.00} punitive damages. THE DATES LISTED BELOW ARE DATES MY CONSUMER REPORT WAS PULLED AS OF XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX
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| 07/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I accepted a promotional offer through XXXX to open a Credit Karma XXXX XXXX bank account after filing my joint taxes with my husband this year. Their was a monetary incentive. Our refund was to be deposited into this new account. I received my debit card shortly after opening the account ( XX/XX/2021 ). I did not deposit any additional money to the account being that my sole purpose for the account was to keep our refund separate from our income.
Our tax refund finally deposited XX/XX/2021. When I tried to use the Credit Karma debit card it kept declining. I spoke with customer service on XX/XX/XXXX, and was informed my account had been frozen. They refused to give me any additional information or time frame for when this matter would be resolved. I have reached out and havent received any response or communication on their behalf. The customer service agent said they would expedite the issue and would send email confirmation. That did not happen.
I linked an account on XX/XX/XXXX. On XX/XX/XXXX I received an email concerning new activity and the security of my account. They requested I send a front and back photo of my ID and bank statement for the linked account. Credit Karma Member Support said the issue would be resolved after they received these documents. I have sent two separate emails inquiring about my account status ( XX/XX/XXXX and XX/XX/XXXX ). They have not responded. My account has been frozen for 14 days and I have no clue why or how I can resolve this issue.
|
| 11/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
After several years of monitoring my credit on credit karma, this company advertised a checking and savings account and claimed these services can be used just like a bank. I applied for a checking spend account with them, with the expectation that it would be used just like a checking account.
On XX/XX/XXXX, I checked into a hotel and used my credit karma debit card to pay. The funds were deducted from my account, and placed on hold by credit karma. This meant that I did not have access to these funds, and the hotel could not access them either. I called credit karma customer service several times to explain my predicament and was told customer service could not help me, and my case would be transferred to a special team that apparently could only be reached by email. This special team was supposed to be contacting me in 20 minutes. This never happened. I was never contacted back, in spite of calling back and explaining my check out date is on the XXXX, and I needed the payment to check out. I was forced to make other arrangements to pay for my hotel stay and was never given an explanation as to why my funds were placed on a mysterious hold by credit karma.
This company clearly lacks the capacity to function as a financial institution, and therefore must not be allowed to advertise themselves as one. I am still waiting to hear back and get a logical explanation on why my money is still on hold and naturally will close this account as soon as I can access my money again
|
| 12/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I observed that CREDIT KARMA has unlawfully placed over forty inquiries on my XXXX consumer report without any certifications of permissible purpose on file with XXXX, as lawfully required. What profits are being generated by CREDIT KARMA resulting from placing these inquiries on my consumer report? Within 15 days of this request of information and complaint, Im requesting that CREDIT KARMAs proper representative answer and submit to me the following : Provide that CREDIT KARMA has lawfully certified the permissible purpose for each and every inquiry placed on my XXXX consumer report. Provide to me the amounts gained from all securities that CREDIT KARMA ( and any Person and company on the behalf of CREDIT KARMA ) has profited from the use of my social security number and or other nonpublic personal information by providing accounting history as required under GAAP per the XXXX. NOTE : I am not asking for login information and reports, start dates or any other information for an account with CREDIT KARMA but rather the ledger for the accounting for gains, transfers and any date ( s ) securities were formed using my name, social security number and all other information that is pertinent to my identifiers. I am requesting this information within 21 days of this notice. As well, I am requesting that CREDIT KARMA pay me for each violation for placing these excessive inquiries on my consumer report for the maximum amount per inquiry, which is XXXX XXXX dollars per violation.
|
| 11/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
In XXXX of 2019 I decided to open an account with Credit Karma online to find out my fico score only to find out that there was already an account opened in my name and my social sscurity number. OMG, I panicked because that was not me that opened it . Credit Karma gave me a real hard time because they didnt believe in me, had to show them many multiple times to prove myself. I suggested to Credit Karma that they should of done that to the scumbag who illegally ooened an account in my name than this would never of happened. They finally realized I was the real XXXX XXXX then they closed out the other account. Thank you lord but now this scumbag saw all my personal information, credit card numbers etc. I sent many emails to Credit Karma and they finally said they couldn't help me any further!
I want this scumbag to be arrested. This person set up a phony email address
Which I looked up & it was a temporary email address. Credit Karma needs stricter regulations on people opening up accounts with them.
Since this happened 2 times my bank closed my account for multiple failed login attempts which I associate with this scam artist. This has caused me alot of grief & headaches. I asked them for information on this scumbag & an address, they must have something on thus scumbag but told me they couldnt give out any information other than closing that account.
I contacted XXXX to have a watch on my credit & if anyone tries to open any charges that I will be notified first,
|
| 04/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
On XX/XX/2018, I recently had a Credit Karma account and I have had it for years. So my OLD XXXX email were compromised, which is the email that were linked to my credit karma account. So I deleted/deactivated my old XXXX account and made a new one. So I changed all of my email addresses on all of my important accounts. Credit Karma were one of them. Unfortunately, when I deactivated my OLD XXXX account it deactivated my Credit Karma as well. Which I had no clue that, that would happen. So during the process before my credit karma were deactivated without me knowing I were trying to update my login/email address on Credit Karma. I were receiving emails to my new email stating, " Confirm your new email address ''. I clicked on the link and I figured that it worked. So I attempted to log on and it said that my account were deactivated. Even when I tried to log into with both old and new XXXX address. I reached out to Credit Karma " Support Team '' and the representative XXXX stated that since I DEACTIVATED MY old XXXX associated with my XXXX account it deactivated my Credit Karma account. How is that possible? So I told him that all that I wanted to do were UPDATE my login/email and he said that there was nothing that he could do. I feel uneasy due to how I am suppose to keep up with my credit score and open accounts now? This seemed very fishy to me. I just want my Credit Karma account back. I have used it for years. I don't understand how or why this would happen.
|
| 07/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I processed my income taxes using XXXX at the end of that process I was offered the ability to create and have my refunds depostied to and payments be taken from a Credit Karma XXXX XXXX account. I agreed to this and the account was opened before XX/XX/XXXX My issue is that there is a balance left in the account and I am not able to access it. I have attempted ( as advised by Credit Karma ) to Link my other bank account and each time I try I get a message " ..we hit a snag on our side ... '' Initially when I tried this in early XXXX I thought to give the system some time in case there was a bug and try again in a few days. When this continued to fail with the same message I tried to simply spend the money using the debit card I received and that gets rejected each time.
I contacted Credit karma member support on the phone about this issue on XX/XX/XXXX and was unable to resolve the issue. A case was opened CASE # XXXX and I was told it would be '' redirected to a more specialized team that is better suited to look further into the matter. '' I got an email with this information.
On XX/XX/XXXX, 5 business days later I still had not heard anything and sent an email reply asking for an update. Nothing in response.
Now it is XX/XX/XXXX, a full month from the date I opened the issue and still I have heard nothing. I emailed another reply asking for an update. I tried to find a status update and wound up opening another case for the same issue. CASE # XXXX
|
| 02/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently recieved a report from experian stating my report had been " fixed '' i dont know how i couldnt get info needed over phone and wasnt able yet to send verifacation requested to obtain needed info. It has address still never resided at phone number dont recognize im puzzled how they " fixed problem '' without input or " info '' from me dont know who provided or " corrected info. Its not corrected and i will try contact experian but will also mail disputes. Very odd and also Credit Karma had account opened XX/XX/2020 with email not mine credit checks ran monthly sometines several times got still getting XXXX XXXXXXXX " pre '' approved offers dont want but lost access to email trying to resolve with credit karma and find out who opened account with my name but not my email. Been ill hospital etc but also documents stolen etc reported police. Been over year since ordering reports id theft tax returns personal docs stolen out vehicle. Discoved recently key copy made im pretty certain without permission. Phone XXXX multiple and ongoing dispute false accusations no security personal devices admint retail demo developer call redirect no help resolving XXXX or XXXX gotten worse. But will contact credit Karma again new email and XXXX on how or who provided " corrected info '' or verification to " fix report not fixed and very bizarre. My id theft reports after filing and cybercrime fbi etc before gettingbanswers email phone charge jacks burnt up etc.
|
| 06/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I am writing to whom this might concern, This has been occurring since XX/XX/2023.
I am utterly disgusted and quite furious at the way Credit Karma treat their customers. I am a XXXX XXXXt with a XXXX year old, and might I add we live ten hours away from home. My account has been locked four 6 days now, with no explanation as to why, just no humanity. Im not sure if Credit Karma is robotic or just lack plain empathy but I am here to tell you, those guys have screwed the wrong person. No doubt I am most certainly will not be a customer of Credit Karma once my account is unlocked but I have reported Credit Karma to legal aid and the better business bureau. I have also filed a police report. I have sat in the dark with my child for four days because I cant pay my bills, you guys have and are costing my livelihood because of an quote on quote, investigation. I have had to steal food and candles for my daughter just to survive, next will be an eviction notice, I cant even pay my wifi bill which my job is ran by the internet, and I cant pay it because Credit Karma have and are withholding my funds. Next, I will be fired. With nothing and not to mention it is over 100 degrees. This is illegal as XXXX, and no business is bigger than the law. This is down right filth of a company and theirs no telling how many other families are suffering or have suffered due to Credit Karma shenanigans business. This wont be end of this. Credit Karma can not do that.
|
| 10/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hi, i was reviewing my XXXX CREDIT REPORT # XXXX from XXXX and showed that CREDIT KARMA WITH ADDRESS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX INQUIRED MY CREDIT XXXX TIMES SINCE XX/XX/XXXX. the inquired on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXAnd again under other name Credit Karma with address XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXinquired on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not applied for credit neither access to my account with credit karma to verify my score did not authorized anyone to use my score for any type of financing. I did not have any credit card, debit card, loan or financing with credit karma. These XXXX inquiries I did not recognized it, nor authorized nor requested. They are unauthorized credit inquiries and are discriminatory, selective arbitrary and was incorrectly and unlawfull use of my credit report. I would like to request an investigation of fraud and identity theft, and STOP MAKING INQUIRIES UNDER MY NAME, UNDER MY SOCIAL SECURITY NUMBER AND UNDER MY BIRTH DATE.
|
| 03/29/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
CK ( Credit Karma ) is adverting a sweepstakes ( ). According to the Sweepstakes Rules ( https : //www.creditkarma.com/lp/50ksweepstakesrules/ ) 1 ) you can not have an existing ( " CURRENT OR PREVIOUS CREDIT KARMA SAVINGS ACCOUNT HOLDERS ARE NOT ELIGIBLE. '' ) CK Savings Account and be eligible and you must 2 ) open it IN/USING CK Tax ( " ( iii ) using the Credit Karma Tax product to open a Credit Karma Savings bank account '' ). I can not find any place IN CK tax to open a CK Savings Account. I have contacted CK 's XXXX Team, used the Chat feature in CK Tax and contracted CK support multiple times inquiring how to open a CK Savings Account USING CK Tax - they have only sent me information about CK Savings Account and instructions/links to instructions on how to open a CK Savings Account NOT USING CK Tax product ( via the general CK website/dashboard - not in the tax product ).
CK is advertising a sweepstakes to get people to open CK Savings Accounts. I do not see a way ( believe there is a way ) to open a CK Savings Account as per the written terms and conditions of the sweepstakes ( using the CK Tax product ). CK Support is unable or unwilling to state that the terms are incorrect ( e.g. that the account should be opened outside CK Tax ) - which is unacceptable for a financial services provider - OR provide instructions on how to meet the terms and conditions of the sweepstakes ( open a CK Savings Account USING CK Tax product ).
|
| 03/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I created an ETF transfer from Credit Karma Savings to XXXX XXXX XXXX. Recently, the wife and I had separated our Accounts from XXXX XXXX so we had a new Savings Account Number. The account number we had on file with Credit Karma was still the old XXXX Savings account number. We did not realize this until after the transfer had taken place. I sent an email to Credit Karma explaining the error on XX/XX/2020 since they do not have a public phone number to call. I was sent a reply on XX/XX/2020 stating they were going to make contact with their " Bank of record '' to find out what will happen. I contacted XXXX XXXX on XX/XX/2020 and they said typically with a failed ETF, it simply get 's routed back to the originating account. As of today, the funds have not appeared in my account. I attempted to email Credit Karma again on XX/XX/2020 but have not heard back from the " Bank of Record '' or heard back on my additional email.
I found a phone number hidden in the financial documents for Credit Karma but it goes to a voicemail. Banking partner with Credit Karma is XXXX XXXX , XXXX I would provide you with my account number but according to their website " For your protection, we do not display your full savings account number nor routing numbers associated with your Credit Karma Savings account anywhere on the website or on your statements. Only the last four digits of your account number appear on your statements. ''
|
| 09/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On it around XXXX I saw a lot of pre approvals on my Credit Karma account XXXX At first, I didnt pay attention to it but credit karma continued to send me all sorts of different pre-approvals telling me I was pre approved for credit cards, personal loans and car loans and that I can refinance my vehicle. Everyday I would see these offers everytime I logged in to check my credit scores. After a few months of being told that I was pre-approved I thought I was now in the perfect place to apply. I got so many offers through credit karma I started telling my whole family about vacations and investments we were going to use these pre approvals for. I finally applied on or around XXXX and got denied various times for credit cards and auto loans. I was distraught. I was very angry and I felt deceived. I was marketed to for months by credit karma telling me I was pre-approved and this was a lie!
Everytime I see pre-approvals now I close my phone or shut my computer off because I have XXXX and XXXX now. As a result of my credit score being effected my XXXX is really bad and I get XXXX XXXX often now.
As a result of Credit Karmas deceptive practices I applied for various lines of credit and was denied. Credit karma told me I was pre-approved but I was not actually pre-approved. This has effected my credit immensely and cause me emotional distress. I worked very hard to raise my credit score and these denials are effecting my credit.
|
| 06/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I have been closely following my credit reports because I am actively trying to raise my credit score to be eligible for better interest rates. In XX/XX/2022 I received an unsolicited request to apply for a home loan on Credit Karma. I promptly asked them to cease and desist sending me unsolicited information of this type and asked how they got access to my credit file. Credit Karma answered back and said I had filled out a profile on their website. They have a feature to create a profile to make comparsions with other products but I did not in anyway apply for anything or gave them permission to check my credit.. Next thing I know they sent me a denial letter. Shortly afterwards my credit score dropped by XXXX points for no reason ( I had it analyzed by an attorney ). I called XXXX directly and they had no answers.The lawyer said they couldn't help because the report I had available was from Credit Karma and not directly from XXXX.
I called XXXX today and was informed that I could get a report but not a credit score and that would cost me {$9.00} to get.
I am amazed at the casual response and careless mishaps ( such as this ) could happen within a group that controls how we flow in society. Our credit score is front and center in almost everything and depending on that number to have the ability to either exist comfortably or to struggle because of high insterest rates. or straight out be denied things.
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Late XX/XX/2022 or very early XX/XX/2022, I contacted Credit Karma to help me get into my online account of which I have a small savings account as well. Unfortunately Someone hacked into my email and gained access to usernames and passwords to several businesses as well as credit karma. I tried to get XXXX XXXX to help me with my phone, but was only told that there was nothing wrong with my phone. Since I could get no help, I did a factory reset on my phone. XXXX now says that my ID and phone number do not exist. Which makes things very difficult because everyone wants you to use your original phone number to get into your accounts. No exceptions.
After contacting credit karma, I received an email back from them asking for proof of which I submitted photos of my drivers license as well as social security card. This was evidently enough to prove to them that I was telling the truth. So, I received other emails which led to them sending email to reset my password. Unfortunately, it was going to send that reset to my dead phone number. I tried over and over to explain to member support at credit karma and even sent pictures of my ftc fraud and identity theft report as well as the XXXX report. I didnt hear anything more from them All I want to do is to have access to my small savings account there. I am going to close it if I ever get access to MY money because its impossible to get in touch with this company.
|
| 01/19/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
deciding to close my Credit Karma account do to misleading approval guarantees in which derailed my credit building efforts with XXXX non- approvals and XXXX hard inquiries, while being alured to apply with excellent approval odds XXXX offers claimed 99 % approval and the other was 98 %. all three were denied for the same reason. a public record or judgement. trusting Credit Karma ( CK ) and knowing they were also aware of such reason for rejection. I put my faith in they knew more then i did about credit approvals. my score dropped over XXXX points I lost my ability to purchase a car, a house or most importantly need health care. all before inflation begun. I had to switch cell phone company including my phone number when i go to close my account at CK I stuck unable to do so as the sent verification code to old phone number and in the help section on how to change phone numbers there is no reference to confirming change of phone numbers you must have both phone lines active and available. Who dose this CK pay to phone bill. now only way to move forward i have to send them a picture of my Dl or ID. how unsecure is that for me i didn't have to show ID to open account I didn't have to show ID on any action ever taken with them and i sure the heck didn't have to go through such degrading steps to change my number at my other XXXX account i have. yes XXXX very angry with Credit Karmas customer service tactics.
|
| 10/31/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
I have been working diligently to repair my own credit. My credit score was XXXX two weeks ago, all of a sudden my score drops almost XXXX points for no reason at all. I have paid my credit cards in a timely fashion. I have brought my utilization to the right percentage, and my score is continually dropping every day for no reason at all. My wife and I share the shame credit cards, and her scores are going up. All XXXX credit bureaus are reporting my score inaccurately. My utilization is XXXX % which is good, it dropped my score XXXX point because of this good utilization. This is unethical, in what is going on with the XXXX credit bureaus. They inaccurately reporting my credit score and this is not fair. My score should n't have dropped almost XXXX points in a couple of weeks if I 'm making sure my utilization is good, and payments are good and on time. If you could help me in any way that would be greatly appreciated. I 'm utilizing Credit Karma which I was told that XXXX owns this company, it 's a scheme to keep people looking like they have bad credit to make them suffer and not be able to get the help they need in society. They ought to be ashamed of themselves for being unethical with their approach. Credit Karma stated that I did nice work by getting my balance down, and with that they minus my credit score XXXX points for doing a great job. This is unethical please see attached picture of this.
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
I received my payroll check from my employer on XXXX, I that evening did a mobile check deposit into my credit karma account. Was then told via a message, that my check would release {$220.00} of it by the XXXX and remaining on the XXXX. A few days go by, then at XXXX XXXX on the XXXX, I received XXXX back to back emails, first said my check funds were in my account, the next stating my check had been rejected and returned. Believing this was a mistake, went to try and re-deposit the check again only to receive a message saying I could not due to the check being already cashed???? When I contacted credit karma, I was told nothing, they said my issue had to be escalated to an escalation dept and I would hear from them on my issue. Well I am now XXXX days later and went to the checks issuing bank to cash my check since I now HAVE NO MONEY AT ALL. The issuing bank told me it wasn't able to be cashed and to get my employer to write a new one? I spoke to my boss, and he checked, stating the payroll amount for my check WAS ALREADY CASHED? So credit karma not only hasn't told me anything about the issue, but now they are holding my paycheck hostage and not telling me anything about when I can either get it into my account or have the check declined??? So, in essence this company has just robbed me and won't tell me anything to clear it up? That doesn't seem right. I just need the money I work hard for
|
| 06/16/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/2023, Credit Karma closed my Money Savings Account due to contact information not being updated ( No communication asking to update my address no emails but I did try to update it multiple times and it was denied ) and claims they tried sending the money to my bank that is connected to the account for transfers that I used previously for adding to the account. On XX/XX/XXXX they sent a check to my old address. There was zero communication regarding my account closer or the supposed issue with the bank " reversing '' the money being sent. I contacted my bank XXXX XXXX and there were no attempted deposits from Credit Karma. I reached out to Credit Karma XX/XX/XXXX and found there was no customer service phone number but chats that were continuing to get disconnected. I reached out with my email on the account and received a response hours later. I provided Credit Karma with my Driver 's license, SSN card and two pieces of mail to verify it was my money. I have been told they sent it to a higher department and there is no timeline on when I will hear back. I asked regarding the check that was sent to my old address multiple times and was given an unclear response not knowing if it was cashed or canceled like I asked. I have not heard from them in 3 days and I have been told to wait. I have almost {$10000.00} in this account and I am afraid they will not release the funds. Please help me!
|
| 09/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Within the time XXXX XXXX XXXX. I applied for a XXXX credit card. I did so because Credit Karma who i have a active account with posted to my account that i was pre-approved for said card! I was denied! Hard inquiry was now on my report XXXX became hesitant in acquiring another credit card in fear of possible more Hard Inquiries and chances of being denied again, and how that would negatively affect my credit rating. I refrained from trying to improve my credit for 2 yrs. Hoping the negative inquiries would expire. After that Credit Karma posted to my account i would be approved for a XXXX according to their data. I was denied again by the car dealership! But the dealership of course still tried to sell me the car after i showed them on my phone, what Credit Karma sent me on my chances of being approved for such a loan. Unbenounced to me the dealership tried 3 other lenders while he had my info! All attempts got rejected!! And now in one shot i got 4! additonal Hard Inquiries!! On my credit report! As a result of these actions .I no longer use my account with Credit Karma for any accurate info regarding my Credit rating! As a loyal but highly aggrevatted consumer, this company has, taken advantage of the trust i gave them with my personal info.I expect to be compensated in the on going XXXX that is actively on against Credit Karma. For misleading marketing and other bad business practices
|
| 06/29/2016 |
Yes |
- Other financial service
- Credit repair
|
- Advertising and marketing
|
|
Web |
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|
I utilize Credit Karma to help me manage my credit score, keep track of my finances, ensure all discharged debt is removed from my credit, and to suggest help on what I can do to help lower payments and increase my credit score after bankruptcy.
Because my credit score has improved tremenbously ( because I 'm paying my bills on-time as well as disputing debt that suppose to be removed from credit ), Credit Karma suggested to me that I should inquire with a company called XXXX to get a lower car note. I really need to get a lower payment. I 'm paying {$330.00} a month, and with my credit score, Credit Karma is recommending that I can get my apr % down lower ... .making my payments possibly around {$200.00} a month. I know that the bankruptcy and auto loan is still new and the refinancing would n't be a good idea. I did n't want a hard inquiry on my credit either. Now, Credit Karma knows that I filed bankruptcy and has a general idea of what my credit looks like, so I trusted that the tool would help me keep things in order. I applied for the auto refinancing loan on XXXX/XXXX/16 and was " denied '' the same day. As of today 's date, the suggestion still sits on my Credit Karma account and it did n't help me at all. I am requesting for the hard inquiry to be removed from my credit report and a clear understanding of why I was still denied the refinancing, but my credit score improved!!
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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I filed a dispute on XX/XX/23.
Credit Karma have me a due date of XX/XX/23.
Credit Karma declined my dispute before the due date on XX/XX/23.
Credit Karma is refusing to provide me in writing there reason for declining my dispute. They said verbally that it was declined because I did not send in the documentation before the due date. But looking at the dates in this complaint you can see that their statement why they declined my dispute is false.
My past experiences with how they handle disputes is corrupt and that they don't follow federal regulations. They only want to make verbal statements, refuse to provide statements in writing.
They don't provide documentation or contact information for their department that handles the disputes. I have a legal right to due process and they are violating federal guidelines by not providing documentation, requested documentation or verification that your dispute is even being investigated. They don't want to provide Any verification. I believe that my dispute was never investigated because they did not provide any documentation and they declined it before the due date. And now they are ignoring my requests for documentation to show why they declined my dispute or documentation to verify that it was even in investigated.
They should not be allowed to handle peoples money it's a breach of fiduciary responsibility and federal guidelines.
|
| 06/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I reached out to Credit Karma to file a dispute for the charges listed below and report these as unauthorized charges on XX/XX/XXXX. I first attempted to reach out to XXXX XXXX to resolve the issue and was never able to get ahold of anyone who could assist me so I then went ahead and submitted the dispute with Credit Karma for my XXXX account with them.
XX/XX/XXXX {$380.00} XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XX/XX/XXXX {$480.00} XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XX/XX/XXXX {$150.00} XXXX XXXX XXXX, XXXX, CA XXXX XXXX XX/XX/XXXX {$50.00} XXXX XXXX XXXX, XXXX, CA XXXX XXXX XX/XX/XXXX {$53.00} XXXX XXXX XXXX, XXXX, CA XXXX XXXX I reported it on XX/XX/XXXX and then on XX/XX/XXXX they denied my claim stating that I did in fact authorize these charges and could not give me a exact reason why it was denied. Nobody reached out to me for any additional information and I do not know how XXXX XXXX is able to come to this conclusion in such a short time frame.
I lost my cell phone on XX/XX/XXXX and reported it lost/stolen with my insurance company and they somehow gained access to my XXXX account which had my debit card linked from my Credit Karma Spend account. I have since filed a appeal but have received no reply and no provisional credit while this is looked into.
I am attaching documents which prove my claim. If anything else is needed from me please let me know. Thank you!
|
| 07/13/2016 |
Yes |
|
- Incorrect information on credit report
- Public record
|
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Web |
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|
This is a {$450.00} debt that has been placed into collections. The collection company is XXXX XXXX XXXX , XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA. I have contacted XXXX by US mail and received two letters back written in XXXX. I have contacted them by phone and they indicated that the original account ( XXXX ) was listed as an XXXX speaking person. I do not speak speak XXXX. I submitted an online dispute with XXXX, but they decided in favor of XXXX. I have never received any documentation, XXXX or otherwise, validating this debt. I have offered to just pay the debt as long as it gets deleted from my credit profile. I was divorced in XX/XX/XXXX, and moved several times in the years after that. This debt recently came to my attention on a credit report inquiry, and is the only negative entry on my report. Although XXXX acknowledges that the original account listed the person receiving the credit as XXXX, they have refused to take any action. The persons I spoke with from XXXX indicated that they were located in XXXX, could have cared less about me submitting a complaint to the federal government of the United States. One call the man identified himself as " XXXX XXXX '' in XXXX, with and XXXX accent. This was false information given in an effort to collect a debt. The debt is in my previous name of XXXX XXXX. My name now after getting married in XX/XX/XXXX is XXXX XXXX.
|
| 01/26/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Attached please find [ 4 ] Form XXXX issued by XXXX wherein they make notice of " Cancellation of Debt ''. Each of the XXXX relates to the following XXXX Credit Card accounts which I have repeatedly disputed. XXXX : # XXXX, XXXX : # XXXX, XXXX # XXXX, XXXX : # XXXX. Each dispute was met by XXXX 's claimthat they verified the account as accurate. Recently, I received refund checks from XXXX related to these accounts. I was told XXXX had not handled my disputes properly and had in fact overcharged these accounts on numerous occasions. The XXXX revelations came about due to complaints to Consumer Financial Protection Bureau, a subsequent investigation, and settlement agreement with CFPB wherein certain XXXX members would be reimbursed for XXXX 's errant ways. As the attached XXXX will attest, XXXX has abandoned all claim to the referenced accounts and cancelled the debt associated with each. Nonethereless, XXXX, XXXX, XXXX, XXXX XXXX, Credit Karma, XXXX XXXX XXXX and others continue to report innacurate information related to my credit report. The continued publication and dissimination of this inaccurate credit information is a manifest injustice. Next, I have been unable to " get verified '' by XXXX XXXX, XXXX or XXXX in order to obtain a code to temporarily lift my credit freeze. TO say I have been led down a primrose path in my multiple attempts is an understatement.
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My purse was stolen and the thieves were able to make several fraudulent transactions with my cards before I could stop them they stole around {$7000.00} from me. I tried disputing with the different merchants first and advised them a police report was filed, the merchants referred me to my banks to file disputes with them, which I did. I was told I would get my money back, then when it came time to provide the funds they denied my dispute saying that they validated the transactions as authorized by me which impossible because I didnt make or approve anyone making those transactions. They wont provide me any specific details on how they came to their investigation decision. Theyve given me wrong/deceitful information every time Ive spoken with them which has been multiple times a day for the last 10 days. Then before even giving me the results they sent me an email telling me they were closing my accounts with no explanation again..Credit Karma spend account is the bank I am struggling with, its not my usual bank however I had my tax return deposited through them this year & I will never do business with them again after this. Its terrible enough to go through something this violating & then to have my bank whos supposed to protect me and my assets just disregard all responsibility makes me physically ill. Seems an awful lot like a pretty huge scam on their end.
|
| 09/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is about Credit Karma. They have seized/locked my account and illegally taken my money without warning or explanation. I have called several times and sent many emails, all to no avail.
I have been using Credit Karma since XXXX of this year when XXXX XXXX offered them as a way to receive our tax returns refunds. We received the tax refunds, and now, also have started receiving the Stimulus Child Tax Credits as well.
I am also using this account to make regular payments and also receive part of my wages.
Then out of nowhere, on XX/XX/XXXX, last week, I realized that all my payments were being rejected and nothing was going through with my Credit Karma debit card.
I called them the next day, XX/XX/XXXX and tried to find out what was going on. I was told by the customer service rep who answered the call that she didn't and couldn't tell me anything but that somebody will look into it and contact me again.
I received an email the next day requesting my ID which I immediately photocopied and sent both mine and my wife 's.
Since then, it's just been series of emails and they still have my accounts and funds locked. My wages were not able to deposit and had to be returned and I'm still making arrangements to be able to receive my pay.
This situation has is causing not just embarrassments, but trauma and having to go without money for all this while.
|
| 06/29/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
DEBT HAS BEEN ERASED ON THE XXXX WEBSITE, BUT NOT ON MY CREDIT KARMA XXXX, WHICH THAT DEBT SHOULD BE REMOVED, AND DELETED. THIS IS THE DEBT I STILL SEE ON MY CREDIT KARMA CREDIT REPORT.
Derogatory marks XXXX XXXX collections / XXXX XXXX XXXX XXXX Rating High Impact Learn more about ratings Based on your credit report information from XXXX on XX/XX/2023.
We noticed negative marks on your report Derogatory marks generally stay on your report for XXXX years, but their effects can start to fade over time.
Karma Pro Tip The federal Consumer Financial Protection Bureau has excellent resources for dealing with debt collection.
Collections XXXX XXXX XXXX Opened XXXX {$450.00} If you have a collection Since debt collectors need to have proof that their info is accurate, you should dispute a collection if anythings off.
Know your rights debt collectors cant keep calling you.
See if its worth negotiating your debt. If its old, you might just wait for it to fall off.
If you have a public record Public records like bankruptcies, civil judgements, and tax liens are harder to remove.
If any info is wrong, get documentation and court records to build your case.
Dispute with the credit bureaus to remove the public record.
View another credit factor On-time payment history 100 % Credit card use N/A Credit age XXXX yrs, XXXX mos XXXX accounts XXXX XXXX inquiries XXXX
|
| 11/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
In XXXX of 2021 I opened a Credit Karma spending and savings accounts ( with proceeds from a home sale ). Over the course of a month I deposited a total of XXXX into my savings account. On XXXX XXXX I withdrew XXXX ( earnest money for a new home ). When I tried to deposit additional money into Credit Karma on XXXX XXXX I was told my account was frozen. I emailed Credit Karma for assistance and was told my count was " under review ''. They requested a copy of my id and my bank statement. I sent my ID and expressed concern over sending my bank statement. Prior to doing so, I asked for an explanation as to why my acct was under review. I got no response. For the next XXXX weeks I called the only number I had for Credit Karma and was repeatedly told my account was under review ( no reason given ) and that the dept. that had the power to unlock it did not have a phone number and that I would have to wait for an email response. I got an email today ( XXXX XXXX ) stating my account is under a " risk review '' and it would be another XXXX business days for an update ( not resolution ). I need my money for a down payment on a house and having my money not accessible for a month seems unreasonable. The FDIC has agreed and suggested I reach out to CFPB.
I have since read numerous complaints about the same thing on XXXX and social platforms.
Credit Karma Case # XXXX
|
| 08/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
My spend account with Credit Karma was locked around the middle of XXXX - after XX/XX/XXXX. I discovered it when my card was declined several times. I kept calling and the support team couldn't tell me why. I have not had access to my money, which is my federal tax return and now my federal stimulus checks.
Every time I call to inquire they tell me they can not help me and that the department that is handling the " issue '' does not have phones they only email. I have never received an email from the department that is handling the " issue '' and I have yet to be told what the " issue '' is for certain.
I have called or emailed numerous times : XX/XX/XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX - trying to resolve this issue and find out why my account is locked.
Today, XX/XX/XXXX is the first time someone told me that the special " escalated department '' at Credit Karma needs to send me verification forms to prove that I am who I am - for what purpose - I do not know.
I was told when I first called my request would be handled in 24-48 hours.
The supervisor I spoke with today told me " these cases can take a week '', his best case can " be 2-3 days '' and my case is " the worst case he has seen ''. FOR WHAT? I do not know.
I absolutely say publish this information. XXXX should not use CreditKarma any longer. Just send people their refunds.
|
| 06/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
Servicemember |
|
I have been working with my neighbor and XXXX XXXX XXXX to get my phone switched over to my affordable connectivity plan since XX/XX/2023, and we were finally able to get the required information from XXXX to transfer my number. I checked all my accounts and had more than enough in my credit Karma account, so the transaction was done on the XXXX of XXXX. Furthermore, I keep getting e-mails saying they need more info again and come to find out Credit Karma is holding my money and will NOT release it until the XX/XX/XXXX. This is going to cause me loss of contact with the XXXX XXXX, my XXXX doctors, my specialty clinics and family and friends. It is my money, and they are treating it as if I asked for a loan and won't release it! This is what my account says at credit karma- XXXX XXXX XXXX XX/XX/XXXX Hold <<<<<<<< - {$2.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hold <<<<<<<< - {$12.00} Posted XXXX XXXX XXXX XXXX {$100.00} {$20.00} XXXX XXXX XXXX XX/XX/XXXX {$89.00} - {$15.00} XXXX XXXX XXXX XXXX {$100.00} {$20.00} XXXX XXXX XXXX XXXX {$85.00} - {$23.00} XXXX XXXX XXXX XXXX {$100.00} {$43.00} XXXX XXXX XXXXXX/XX/XXXX {$65.00} - {$23.00} XXXX XXXX XXXX {$88.00} - {$20.00} XXXX XXXX XXXX XXXX {$100.00} {$20.00} XXXX XXXX XXXX XXXX {$88.00} {$20.00} XXXX XXXX XXXX XXXX {$68.00} {$20.00} XXXX XXXX XX/XX/XXXX {$48.00} {$20.00} XXXX XXXX XXXX XXXX {$28.00}
|
| 09/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
So I accidentally created a fraudulent dispute on a purchase that I made with a company called XXXX XXXX XXXX, and it was strictly human mistake and error on my part, when I realized this I immediately contacted XXXX credit karma to cancel my dispute and they then took the XXXX XXXX I had paid XXXX XXXX XXXX months before I accidentally created this dispute for a license and account, out of my banking account and I have asked numerous and numerous probably over XXXX emails in the past XXXX weeks of where my money went to because I need back into the account I bought with XXXX XXXX XXXX and they have since blocked my account with them until it shows as chargeback resolved which credit karma told me in proof that no further action needed and The dispute WASNT denied, I specifically canceled it ON MY OWN, so therefore the money was supposed to go back to this merchant and chargeback closed and credit karma has told me they can not give me information of where my money is, and theres no phone representative that has a clue of what they are talking about and I have called a count of XXXX times and it just never seems to get resolved so if they can not do this and provide me DOCUMENTED PROOF that my XXXX XXXX of my CANCELED dispute per my request was sent back to the merchant, I will be taking this credit karma team and bank to a summons to court.
|
| 04/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Im XX/XX/2022 I filed a dispute with credit karma. I had never received my card in mail. My tax return was loaded onto the card. I received a refund anticipation loan for {$1000.00} abb no then my tax return for {$11000.00} and the only thing I m used the account for was two bank transfers one for {$5000.00} in XX/XX/2022 and another for {$4500.00}. I used the virtual card number on my XXXX XXXX and I used it to pay my gas bill to XXXX for {$190.00}. On XX/XX/XXXX. I didnt use it again after that. When I went on to my account all the money was gone. But I still hasnt recorded my card so I disputed what I thought was everything besides the transactions I mentioned that I did. The two bank transfers, XXXX, and XXXX. Credit karma only disputed the ATM transactions which they later denied saying regulation e only covers unauthorized electronic purchases. I will attach the letter they provided. Since then I have tried countless times to ask why find out what is going on and how Im responsible for something when I never received my card. They finally filed a dispute on 4 more of the transactions but have yet to file disputes on all of the transactions even after I have sent screen shots to the email they asked. They keep telling me that the dispute was filed but every date they tell is further and further I will attach emails screen shots as well.
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Around XXXX I was sent a lot of emails for pre-approvals saying that I was pre- approved for credit cards, personal loans and refinancing for my car. Emails from credit karma with these pre approvals would be sent almost everyday. At first I thought it was too good to be true but after months of seeing these emails and these offers when I would check my credit score and Email from credit karma with all these offersI believed them I started telling my children my friends and parents that I would finally be able to get a lower interest rates for my car, finally fix my home, go on vacation and be able to invest in some different investments means my family talked about sooo I went ahead and applied for XXXX credit cards, a refinance for my at the time XXXX XXXX XXXX and a personal loan for {$20000.00} to have my home repaired.I was crushed I was deceived I got sooo XXXX and my XXXX has gone through the roof. Every time I see pr approvals my heart pumps so fast with fear and anger why would such things be marketed to me if it wasn't true I was lied to its like who can you trust I thought they were supposed to help me not hurt me. I barely check my credit now n my journey to repairing my credit has been set back im a single mother with XXXX children that live in poverty im just trying to make it got ta here soo my children will be safe and happy.
|
| 12/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I have a bank account with Credit Karma Spend through XXXX. On XX/XX/2023 my bank started processing all my transactions as double. So every transaction that Ive had from XX/XX/XXXX on, then came back out of my account again on the ninth. When I called into let them know about this, they told me to do the dispute process. I did let them know that the companies that they show have two payments from me do not have those payments so that the dispute process may not be the best option. They did send me the form for the dispute process. I asked them what they would do in the meantime as they took nearly {$700.00} from my account. no one offered to help with the missing money. I asked them how long it would take to get the money back as its a large sum of money, and I have to pay for food and my other bills. I also let them know that I have two payments coming out for other accounts. those declines will cause fees from those companies, and they never offered to waive those fees for me or credit my account for those fees that will be charged. I was told they do not know how long this process can take but its 120 days but until then I have no funds. Ive even asked them multiple times if they could look into why my account is doing this. Because literally every transaction is double charging me at this point. Even my declines are double charging me.
|
| 09/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I been using Credit Karma for the past 2 years to try and help me save money. As of XX/XX/2023, I had a total account balance of XXXX in my savings and spend accounts. However On XX/XX/2023 somebody hacked into my account and transferred all my money from my savings account to the spend account. 5 Fraudulent charges in total were made on the same day, 2 from XXXX for XXXX $ each, XXXX from XXXX XXXX XXXX XXXX $ and XXXX XXXX and 1 from XXXX for XXXX XXXX All from New Hampshire, and I live in Massachusetts and I have submitted a dispute for All these charges. Its been 2 days since, and I have received no information about what happen. Credit Karma has absolutely zero customer service for hacked accounts with disputed charges they refuse to answer any questions regarding the incident. Customer service Rep who I spoke with over the phone said I should receive an email that very day, Which I have still not received. When I try an contact XXXX I get a email immediately saying that my email can not be sent. I have no way to contact credit karma to lock or delete my account. My phone number on the account was changed. I have never withdrawn this big of an amount of money EVER.
Tomorrow XX/XX/XXXX, I will be filing a police report. I spent 2 whole years saving this money and I trusted Credit Karma, and all of it has been stolen out of my account.
|
| 03/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Web |
|
|
My wife and I filed our taxes on XX/XX/2023 with XXXX XXXX. We opted for a refund advance and were required to open a Money Spend Account with Credit Karma, which my wife did. We received our advance no problem, it was for {$1000.00}. On XX/XX/XXXX the account was closed with no notice and the remainder of our tax refund was due to be deposited on XX/XX/XXXX. We tried virtual chat and was given a number to call so we tried that. We were told they could offer us no information and to look for an email which we still have never received. We made multiple attempts to talk with Credit Karma about the situation and have been hung up on multiple times, once by a supervisor named XXXX. The IRS shows the deposit as being accepted and still in Credit Karma 's possession, the full amount of the deposit was {$7100.00} this is before the advance and fees are taken. Credit Karma claims to not see any deposit and there is nothing they can do. The IRS gave us a trace number for the deposit and once again we were told by Credit Karma they could give us no information look for an email. This delay in receiving our money has forced my wife, stepson, XXXX brother in law, and myself into being basically homeless, we currently are staying in a friend 's spare room. I just want our money. We paid for this service and they seem to be holding our money hostage.
|
| 06/24/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX changed from XXXX XXXX to XXXX XXXX. With this change there was a payment issue that I was unaware of which put my account into delinquency.
XX/XX/XXXX, I moved. With the change over that happened within this window, the Address was not accurate or the phone number. Defaulted to old information somehow. On XXXX XXXX I spoke with XXXX in length. She was able to confirm the errors on XXXX Banks behalf. She also expressed this happened to many people. She waived all late fees, removed all interest charges, and confirmed my inaccurate contact info.
She updated all reimbursed me for everything, and my account was brought to XXXX balance. She assured me they would send a letter to remove all three negative remarks on my credit. That never happened. I have called since then on XX/XX/XXXX andXX/XX/XXXX as well as today, XX/XX/XXXX. All three times they are able to confirm the notes from XXXX, but are unable to confirm why the request to remove from credit was denied. Today, XXXX confirmed that it was do to several delinquencies. There were XXXX, XXXX from the intital switch, and XXXX in XX/XX/XXXX with the move and inaccurate info- rmation on their end. All of these were an error on the behalf of synchrony due to the switch. Once the error was caught it was immediately rectified on my end and account was brought to XXXX.
|
| 07/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX, I attempted to utilize my Credit Karma Spend Debit card in the amount of {$260.00}, knowing I had a balance of over {$1000.00} and was shocked to see that the transaction had been declined. I called Credit Karma on XX/XX/XXXX to inquire as to why it was declined and was told that my account had been frozen, but they couldn't give me any details and would open a ticket. An email was sent with a case number XXXX. I have since called every day, provided required documentation ( bank statements from outside linked account, and copy of driver 's license ) yet my account remains frozen with zero explanation. I have searched online and found there are hundreds if not thousands of other innocent folks with the exact same issue with Credit Karma Spend. In the meantime, I have gone deep into the red within my linked account as I can't transfer money to cover auto bills. I am extremely infuriated that no one can tell me why my account has been frozen, I am transferred every time to a call center in XXXX ( no offense to anyone, just stating facts ) and they just keep telling me they'll 'escalate ' my case, but to this date, my account remains frozen. To not tell me why my account is frozen, not unfreeze my funds and keep passing me on to the next person is enraging and seems 100 % illegal. Please, PLEASE help me get our money back!
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
Greetings, I have been subscribed to Credit Karma for a few years and currently still am. My initial purpose for signing up was to use it as a tool to help me monitor my credit score, learning techniques to build my credit and to seek approval for initially a secured credit card. I recently was informed that Credit Karma was misleading subscriber and customers such as myself with the very high approval rating for many different types of credit cards. I too was unfortunately a victim of their misleading information and applied for multiple and various types of credit cards based solely on the approval rating provided by Credit Karma. I do believe that some of the current inquiries on my credit report are as a result of me applying for those cards based on that misleading information. I believe that is very wrong for them to mislead people in general but especially those of us that are trying to improve our credit. Also, the score that the provide for your current credit score with the 3 credit bureaus is also misleading. Those numbers aren't an accurate representation of the current score on people 's credit report. Mine is not accurate, which has led me to get a subscription and membership with XXXX that allows me to access my the other two credit bureaus as well. They are hurting and lying to customers, instead of truly helping us.
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Around XXXX, I saw a great deal of preapprovals on Credit Karma . From the outset, I didn't give it any consideration yet Credit Karma continued to send me a wide range of various preapprovals informing me that I was preapproved for Mastercards, individual credits, and that I can refinance my vehicle. On a regular basis, I would see these offers each time I signed in to check my financial assessment. Following a couple of long periods of being informed that I was preapproved, I assumed I was currently in the ideal spot to apply. I helped such countless proposals through Credit Karma, I began educating my family concerning speculations and excursions we planned to use to these preapprovals for. I at long last applied nearby some time in 2020 and I got denied for 2 Mastercards, and a 3 individual credits. I was XXXX I was exceptionally furious and I felt bamboozled. I was showcased to for a really long time letting me know I was preapproved. THIS WAS Completely false! I was seriously worried! I was sick for quite a long time! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX went from XXXX to XXXX and was wild. Presently, every time I see preapprovals I promptly close my phone and shut my PC off. This has made me so uncomfortable and restless that I have not actually looked at my acknowledge as often as I should
|
| 11/04/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
On XXXX XXXX XXXX I attempted to withdraw funds in Credit Karma Save Account. When I went through the process the last XXXX digits shown on the linked bank account did not match any account I have. I proceeded to try to change the linked account through their system that connects to XXXX. It would NOT work, no matter what I tried. It just returned to the same screen. I went on the help menu : the chat bot didn't help, I called the phone number... interesting enough the SECOND I described the problem the person on the phone immediately said they needed to move the complaint up. It was obvious that they have a required company response to this and who knows how many people are effected.
On XXXX XX/XX/XXXX I received an email from customer support with nothing more than the steps to the same process that they obviously know doesn't work. Nevertheless, I tried again, tried every way and it is not possible on their website.
I have no idea what the account is that is linked and if I hadn't noticed, just went through and clicked confirm, which I'm sure many, many people have, who knows where my funds would be. I have once again taken the time to reply to their email but when I searched and saw the exact same issue reported by others I realized reporting this might very well be the only way to remedy the problem and get my money.
|
| 10/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
** Thus is not a third party complaint** On XX/XX/XXXX I was attempting to pay XXXX to began the start of my business. I had the necessary funds needed to complete said transaction except my card continually got declined. So seeing the declined messages made me go check my account because as I've stated I had more then enough to cover the transaction. I called my card company after seeing that {$250.00} dollars was taken out of my account for no reason as all of my attempts at my transaction were declined. I had no resolve until the third call where I was told that could expedite the cancellation of the transaction. I was even told to call the merchant in which I did and that did not have anything in their system about my transaction. This has put me in a real bind as I was looking to start my company and have the rest of my funds to take care of my daily personal needs gas in my car clothes washed etc. No matter how many different reps I spoke to at Credit Karma and told them a declined transaction should not have resulted in a hold on my account and they needed to release the hold they did not listen. My money is still on hold and in limbo because the merchant does not have it and neither do I. I had to borrow money to do my daily needs because of theirs company when a declined transaction should not have my money on hold.
|
| 12/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
At the end of XXXX calendar year, I started to look for my first apartment since I just got hired for a new job I started to use Credit Karma to track my credit score and see the information on my credit report. In the next couple of months, the pandemic hit, and everything was shut down. I started receiving emails and notifications stated that I was pre-approved for credit cards and personal loans, but I didn't act on the offers because the pandemic shut everything down. When things started to open back up, I started to go out and apply for apartments but found out that I did not have enough money to cover the cost of payment for first and last month rent and security deposit. Also, I had to cover the cost of moving which included the cost of the rental truck, tolls, gas, and moving equipment. I went to Credit Karma to get a personal loan for XXXX and apply for credit card for XXXX since they said I was preapproved. After the application process I was turned down. This was very disappointing, and I could not get the apartment that I was trying to acquire. This also put hard inquires on my credit score and ended up bringing my score down which brought on more anxiety. After that I stopped using Credit Karma as I did not trust the notifications or the emails. I had to get a personal loan with high interest to get cover cost.
|
| 10/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Between the years of XXXX I was being sent a lot of pre approved offers from Credit Karma for Credit cards , personal loans and car loans. At first I ignored it because I have other goals to focus on and other things Im building credit for, BUT Credit Karma kept sending the emails and enticed me to apply EVERYDAY. I would see different offers every time I logged in to check my credit scores great rates, after a few months of being told that I was pre approved I started to think about the dream car I can have and the personal loan I can have during the hard times in the pandemic, I got so many offers through credit karma I went ahead and applied knowing with the information from credit Karma, THIS IS THE LOAN FOR ME I finally applied and was denied. I was highly disappointed and deceived by credit karam emotionally. I would use the funding to support my family. Credit Karma told me I was approved but lied. I didn't get the credit card or loan, instead I have more inquiries on my account which is hurting my credit report. This has caused me stress and feelings of unworthiness as a working citizen. Im so insecure about the term pre approval because of the trap I fell for with credit Karma. I do believe I qualify for the settlement having pre approvals from Credit Karma since XX/XX/2018 That they tricked me into being denied.
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Since XX/XX/XXXX, I have been trying to get the money that was taken from my account. Someone stole a mobile device that had all my bank account info on the device, allowing access to my account in which someone used to make purchases and transfer money out of my account. As soon as I had realized that transactions were being made without my authorization, I locked my card and transactions were still made even though my car should have been locked. I filed disputes with credit karma immediately, after customer service argued for hours, hung up on me. Then I receive an email saying that my disputes were denied. It stated that there was no errors made, but that is wrong. The transactions I disputed WERE NOT MADE BY ME, they were made using a device that was stolen. I did not give authorization for those transactions to be made which resulted in thousands of dollars being taken from my account. Not to mention the fact that throughout this process, I have lost a lot of money, lost access to my account, and could not even have the money that I had left transferred to anywhere else even though my account was clearly at risk. They offered no resolutions, no solutions or other options of any kind. They have the worst customer service, extremely rude, and unprofessional.they continue complicating things, giving the run around
|
| 04/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I signed up for Credit Karma checking account via XXXX XXXX to get my tax refund deposited for a {$50.00} promo credit ( only to later find out that my tax refund was declined and sent via mail ). I of course never received my {$50.00} promo credit and when I contacted support they said ( one more than one occasion ) that the promo ended XX/XX/2021 even though I confirmed that to be a lie with the help of my XXXX XXXX expert, XXXX. Now I'm out my $ 3000+ tax refund AND have to patch things up with payroll at my place of employment. Credit Karma never replied to my email over this entire WEEK. When I called and spoke to a manager named XXXX ( XXXX? ) today I was not given my {$50.00} promo credit and had to transfer my money out of this pseudo bank account to my XXXX checking account myself. My account is still not closed and I am once again waiting for somebody -- anybody -- to contact me via email about this because nobody ( even the aforementioned manager ) would help me out. I want my {$50.00} deposited to my XXXX account and this Credit Karma " bank '' account cancelled.
Note : I just received an email from Credit Karma saying they would NOT even transfer my money into my XXXX account ( DESPITE me transferring money FROM my XXXX account INTO my Credit Karma " bank '' account ). PLEASE HELP ME GET MY MONEY!
|
| 05/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I submitted Dispute for unauthorized transactions totaling almost {$2000.00} not sure of the exact amount because my account is locked and wasn't sent an email regarding the disputes.Two of my Jobs Payroll checks are locked in the account and unable to access plus the transactions listed in the Case # XXXXI filed the Disputes for the Unauthorized transactions to Credit Karma on XX/XX/2022. My account was locked XXXX XXXX and it's XX/XX/2022 and still yet to receive any Updates or Provisional Credit I was promised.When I reach out they send the same Automated Emails that is posted in the Picture section.They won't give me an update or Tell me how long usually cases are reviewed it's past 30+ days and still no updates. I have received emails from Merchants that the Unauthorized transactions were made, and charge back has been successful and Credit Karma still refuses to give me an Update on the Case or any provisional credit for case # XXXXIve been patient it's been over 30+days and have yet to receive an Update or Provisional Credit for the Unauthorized transactions. No Credit Karma representative or supervisor is able to help they tell me they can't handle the Situation and to send email to Credit Karma dispute team that sends an Automated Email back and no real Response saying the case is still under Review.
|
| 12/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am distressed that you have included CREDIT KARMA, INC information in my credit profile on XX/XX/2021, XXXX, XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021 and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully sent in notarized and certified letters on XX/XX/2021 and still no response.
Also, please add a promotional suppression to my credit file.
This company is NOT responding and reporting inaccurate information on my credit report.
Under federal law, you have XXXX ( XXXX ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within XXXX ( XXXX ) days of the completion of your re-investigation.
Thank you,
|
| 01/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Filed my taxes through XXXX and at the end of filing it stated I could receive my funds early, a refund advance if I used Credit Karma Money. They made it incredibly easy to open an account and get my advance sent there. Within an hour of receiving my money, my account was locked. They stated I could use my virtual card to make purchases and I made two purchases before it locked. I attempted to chat online with Credit Karma Money and said it was unavailable. The next day I sat on hold for over an hour to finally be told on the phone that there is an account hold and they need to verify information I told her thats fine I can verify whatever they need and she told me they cant do it over the phone. I chatted with 3 people during my call wait time, one ended the chat immediately after I state my problem, two told me they couldnt do anything and left the chat. The only way to fix my account is via email which Im not 100 % comfortable with but I am left no other choice. In my opinion, XXXX and Credit Karma Money are using predatory practices to get people to open a Credit Karma Money account but have no full intentions of allowing people to access that money. And give no solution as to how to fix the problem. Ive now been told I have to wait at least 24-72 hours for my problem to be resolved via email.
|
| 08/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I've filed this same complaint multiple times. It does belong to them.
This company promised me that if I paid off a debt that my score would increase by at least XXXX points it did not when I paid off this debt a debt which was not mine a debt which no one could prove to me was mine legitimately no 1 could send me paperwork no 1 could do anything to prove that this was my get yet I paid it off because I was promised an increase in my score by at least XXXX points I watched a man get XXXX XXXX XXXX XXXX XXXX XXXX I'm trying to get out of this neighborhood I'm trying to buy a house that is why I paid off the debt so I could get the increase of the XXXX points They have not done what they said they were going to do I want them held accountable Only positive things have occurred on my credit report in the last 5 years and my score only goes down my Income to debt ratio is 7 % there are no collections there are no new hard inquiries almost everyone 's about to fall off my installment loan is up-to-date this is insane I am being targeted I want being targeted I want them to do what they said they were going to do. I You've talked to text so sorry you might need to decipher some of this because this is like the 5th year that I've been doing this with you guys so I'm tired of checking for typos for you
|
| 06/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX, I transferred money from my Credit Karma savings account to my external bank account that was linked.The amount was {$940.00}. It shows on Credit Karma that it arrived in my XXXX account on XX/XX/XXXX. There is no money. I spoke with several Credit Karma reps via email and over the phone, and they told me XXXX is at fault, or that I can speak with their specialty team. XXXX has no record of this transaction pending, or even existing. Credit Karma has said they would escalate it but refuse to put me in contact with their higher ups to resolve this, they said they cant dispute it since theres no proof the money didnt land in the external account, and various other excuses. I have provided proof to them it did not land in my account like they asked and they still will not dispute it or refund my money. I am out almost {$1000.00} because of this. I am not the first person they have done this to if you look online. They are embezzling money from the customers that bank with them I believe. And when asking if I can dispute this, they told me theres no way to since its in my account. They also claimed XXXX told them they have my money, and when I asked for proof of who they spoke with at XXXX Bank and the email showing this, they couldnt provide me with anything. I just want my money back.
|
| 01/05/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX, I received my stimulus check in their savings account. Credit Karma asked me to link my accounts to withdrawal. My account was having issues linking. So I contacted customer service. They escalated to emails because they could not figure out what was going on. After 24 hours after the initial email, I never got an update. I went back online and chatted with customer service again. Told them the urgency. They, again, directed me to email. This time, there were microdeposits in my account getting ready to link the accounts. Now that it is XX/XX/XXXX, I have tried to contact them 5-6 times through their chat. Every time, they have sent me to their email answering system because their lower level can not solve the issue. Every time, I get no response from their higher up team.
Their partner for linking, XXXX, does say I am linked through their end with my bank account and Credit Karma. Credit Karma refuses to look into why their end is not showing that the accounts are linked. They keep blaming XXXX. But it is not XXXX 's fault but it is on Credit Karma 's end.
Back in XXXX, when I went to withdrawal money, I had the same issue. Credit Karma transferred the money into the account after two days of trying to resolve the issue. Now, it feels like they are refusing to do that method.
|
| 10/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX I purchased an engine for a XXXX XXXX XXXX with XXXX miles and a full two year warranty on all parts and labor. The cost of this engine was {$1900.00} and expected to be delivered to my mechanic on XX/XX/XXXX. I gave it a few extra days and called my mechanic on XXXX XXXX, he had not received the engine for the car. I then started calling all of the phone numbers listed on invoices, email, text messages and website. None of these numbers were in working order. I then immediately called Credit Karma to dispute the charges and was told it would take 45-90 days to investigate. I was giving them time and I checked on XXXX XXXX and the dispute was denied 1 day after I filed it. I then appealed the dispute on XXXX XXXX and received an email on XXXX XXXX saying my appeal had been denied. Credit Karma never called, emailed or even tried to contact me. They never asked for my proof of correspondence or my proof of the invoices or delivery date. I sent all of this information to them but they still have failed to look at any of it. This is money from a hard working person who is not sick due to this issue. I really hope someone sees this and can assist me with getting a refund from Credit Karma. I have never been more disappointed in a company than I am with them. They have not even tried!
|
| 03/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is a two part complaint ... one the credit reporting agencies such as credit karma, XXXX XXXX are reporting short credit history which is not showing the positive paid off credit history that should be on record at least 7 years. Improper reporting of employment and reporting higher scores than a mortgage lender. On XX/XX/XXXX scores reporting XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX. Just after a 20 pt drop from ( XX/XX/XXXX part 2 complaint ) The mortgage company showed scores based on their scoring model as XXXX, XXXX, XXXX XXXX, XXXX XXXX. I was stunned and shocked how completely different this was which you know what happens to people who are trying to buy a home. Not a very good outcome. I worked very hard with little positive information reported to my credit score ... now onto part two. Last year XX/XX/XXXX ' created a hospital debt over medical..the remaining balance was {$1400.00}. This was sent into collections XX/XX/XXXX and reported to XXXX. I started making payment beginning XX/XX/XXXXto XX/XX/XXXX ( now paid off ) since I made a payment it was reported again and dropped score over 20 pts transunion reported on XX/XX/XXXX score XXXX a few days before my wife and I were to meet a mortgage lender needless to say this was the most stressful time to watch everything fall apart.
|
| 02/24/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
We tried to make a transfer from Credit Karma savings account to Credit Karma checking account but received an error message saying we had already hit the max 6 withdrawals per calendar month. We decided since we needed the money we would close the savings account and transfer the balance to the checking however in order to close the savings account you have to link an external bank account ( which we got error messages when trying to do ). Because of this we reached out to Credit Karma on XX/XX/XXXX to assist with closing the account for us and transferring the balance to the checking. They were quick to respond and had us confirm we would like to close account. After we confirmed there was no further response from Credit Karma. After 2 days ( XX/XX/XXXX ) we called Credit Karma for follow up and were told that they would escalate and we should receive an email. Yesterday, XX/XX/XXXX our savings account was closed and money withdrawn but NOT deposited to our checking account. We emailed AGAIN asking where our money is and got no response. This morning XX/XX/XXXX when trying to call the same number we called on XX/XX/XXXX we get a busy signal or just a failed call in general. We have no idea where our money is and the company has refused to respond to any of our requests for information.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
During the approximate time of XXXX thru XXXX, I received a lot of pre-approval offers on XXXX XXXX. I wasn't going to apply for additional credit but XXXX XXXX kept sending me all types of pre-approvals for credit cards and personal loans and I could refinance my vehicle to receive a lower rate.
Everyday I would see more offers when I logged on to the site to check my credit scores. After a few months of being informed I was reapproved I thought I was now in good place to apply. I continued to receive so many offer through XXXX XXXX that I spoke with my family to discuss business investments due to receiving so many pre-approval offers from XXXX XXXX.
In XXXX and the early part of XXXX I applied for a business credit card and personal credit card based on the pre-approval offers I continued to receive from XXXX XXXX. I applied for both a business line of credit for {$10000.00} and a personal line of credit for {$10000.00} and was denied by the banks XXXX XXXX advertised to me. I felt humiliated and deceived by XXXX XXXX. I was marketed to for a very long time by XXXX XXXX telling me I was pre-approved. XXXX XXXX told me I was pre-approved this was found to be a lie. I became stressed out and I was experiencing migraines so bad I started to become withdrawn from my family and friends.
|
| 07/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Karma has incorrect information on my Credit Karma Credit Report, even though, their website says updated daily with XXXX and XXXX XXXX respectively.
After checking XXXX, I noticed that Credit Karma is not providing updated information. They are listing old accounts which arent even listed on XXXX.
Credit Karma updated my credit karma Credit Report daily, and just yesterday, they dropped it XXXX points after my complaint to credit karma about this issue.
Credit Karma is attempting to operate as a credit bureau and credit reporting agency by creating their own scores, which differ from those listed from the source.
Credit Karma is attempting to take control of my credit score and credit report.
Im not what companies would use credit karma now or in the future, nor do I know why credit karma is deciding to keep old accounts even though the source has removed them.
I showed Credit Karma proof that my XXXX credit score and report does not match. They then changed what the website says and does. They said credit reporting agencies report to them monthly.
If thats true, why are they lowering my credit score daily based on old accounts?
Credit Karma is misusing their power and ability to provide credit reports and score through their website.
I am seeking damages.
|
| 07/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/XXXX a deposit of {$37.00} was made to my Credit Karma spend account from my minor child 's employer for his payroll. Credit Karma locked my account and sent me an email notifying me the account was locked due to the deposit. I provided the requested documentation to verify identity including mine and my XXXX child 's state issues identification. After multiple requests for an update, I received a response on XX/XX/XXXX stating my accounts had been closed and they would be sending the funds to my address. To which I notified them after multiple attempts to update my address since XX/XX/XXXX, it still reflected my prior address. I received an email on XX/XX/XXXX stating that the check had been returned on XX/XX/XXXX. I again notified Credit Karma that the address they are sending to is not my address. I was told I needed to provide proof of address with limited criteria or the address needed to appear on my credit reports. I verified the address does appear on my credit reports and provided proof of address with multiple copies of medical bills, a copy of my divorce signed by a judge with the correct address, and additional bills verifiable with my credit report. As of XX/XX/XXXX, Credit Karma is still refusing to send the funds to me regardless of what proof I provide.
|
| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
So it all started when I did my taxes with XXXX XXXX XX/XX/2022 I did credit karma to get an 2,500 advance which I received I believe that same day or the next. So I was having problem taking money off my card I was calling representatives back to back nobody could help so I linked my XXXX bank account with them to transfer money when I did thats when they sent me a confirmation email but with the wrong account number so they then locked my account without notifying me I could only contact the specialist team through email they never told me what was going on until later they needed proof of my identity and bank statement but the bank statement was for another account that wasnt mine that they wanted me to provide so I sent my actual bank statement and proof but still Im under review and my account is locked I talked to 2 supervisors and so many agents nobody could help and they keep saying they will email the specialist team thats all they can do they cant see anything in my account this been going on almost a month now I submitted my forms several times on their website and through email I told them just send my money in a check but no response please help I need my money and my tax money that suppose to be coming to that account Ive tried everything that they told me
|
| 06/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2023 the ATM gave an error message and timed out. It took {$100.00}. It proceeded to the next ATM and withdrew funds again. I went to guest services to explain what happened after I logged on and realized the funds went through. I've been on the phone with three different representatives and they never issues provisional funds. I also emailed 5 times and they said I had to wait until the investigation was conducted. They denied my case with little to no explanation. I asked to escalate the issue and they had closed the case. They have not sent me proof of denial or how they concluded the following.
Date Submitted : XX/XX/2023 Disputed Amount : {$100.00} Dispute ID : XXXX Date Amount Transaction Description XX/XX/2023 {$100.00} XXXX, XXXX, FL XXXX, {$6.00} Surcharge We have completed our research regarding your dispute and have determined that no error occurred.
Please be aware that you have the right to request copies of the documents that we relied on to make our determination.
We apologize for any inconvenience that this situation may have caused. Please feel free to contact our Customer Service Department at XXXX or visit support.creditkarma.com if you have any further questions or need any additional information.
Thank you for banking with Credit Karma.
|
| 11/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma obtained my CREDIT BUREAU consumer report on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX without my permission, or without a permissible purpose by law, they are in violation of the fair credit act FCRA codified at 15 U.S.C sub section : 1681b ( a ) 3 ( f ) ( i ). Chester v. Purvis, 260 F. Supp 2d 711 ( S.D. Ind. 2003 ) I have not initiated any transaction with Credit Karma, Furthermore, I do not have an account as defined under 15 U.S.C 1693 ( a ) ( 2 ) with Credit Karma for review or collection.
Pursuant to 15 U.S.C sub section : 1681n ( a ) Any person knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be find under title 18, Imprisonment for not more than 2 years, or both.
BY WILLFULLY VIOLATING THE FCRA, I am willing to settle the civil liability damages that I have suffered as a result of Credit Karmas violation, for {$4000.00} ( reported 4x- x {$1000.00} ) Pursuant to FCRA, sub section : 616 ( a ) ( 1 ) ( B ) [ 15 U.S.C sub section : 1681n ]. Should they fail to refuse to settle the matter by tendering payment in the amount of {$4000.00} within ten calendar days of receipt of this notice and demand, I will seek actual damages which are greater than {$1000.00} per violation.
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX I saw a lot of pre-approvals on Credit Karma . At first I didn't pay it no attention but Credit Karma kept sending me all sorts of different pre-approvals telling me that I was pre-approved for credit cards, personal loans, and that I can refinance my car. Everyday I would see these offers every time I logged in to check my credit scores. So after a few months of being told that I was pre-approved I thought I was now in the perfect place to apply. I got so many offers through Credit Karma I started telling my whole family about vacations and investments we were going to use these pre-approvals for. So I applied on or around sometime in 2020 and I got denied for two credit cards and a personal loan. I was distraught. I was very very angry and I felt deceived. I was marketed to for months. So Credit Karma told me that I was pre-approved. This was a lie. I was severely stressed out. I was nausea for weeks. I had migraines so bad I became anti-social. My XXXX went from XXXX. Now every time I see pre-approved I immediately close my phone and shut my computer off. This made me so uneasy and anxious that I haven't checked my credit as frequently as I should. I went so far as to delete the app entirely and mark any and all emails from Credit Karma as spam.
|
| 04/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On XX/XX/2023 my checking account with Credit Karma money was charged {$820.00} at XXXX XXXX. I contacted Credit Karma after I was contacted by another creditor that my payment hadnt gone through. I then realized I didnt have my card. A new card was ordered and I submitted a dispute as instructed by the agent. On XX/XX/XXXX I received the results of their investigation as a legitimate charge. I called again immediately as I absolutely did not make this charge nor authorized it. I found out by calling XXXX they require a membership to even purchase anything from their store which I do not have. I argued again with credit karma money who did everything but help me in this situation ( absolutely did nothing at all ) According to the warehouse manager they reviewed the footage and informed me it was a gentleman and a rough guess of age would be mid 40s. I informed them of the situation and they had no knowledge of any dispute submitted!! My husband is a police officer I am fully aware of how the system works. They not only allowed a very large purchase which should of been suspicious in the first place but they did absolutely nothing to help me as the customer resolve it. The only response Ive received is there is nothing we can do nor willing to help me any further.
|
| 03/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
On the Credit Karma website it shows that I have 6 hard inquiries with XXXX. I am angry that Credit Karma enticed me into applying for many credit cards. They say that checking my credit score wont hurt my score but then I was given many credit cards to apply for. I had no idea that by applying ( on CK website ) for the credit cards on their website ( and now I realize the were just advertisements ). I am angry that this information wasnt available. At the time I applied for many credit cards thinking it wouldnt hurt to see if I qualified. But it did hurt my XXXX score. I feel that I was tricked into applying ( for the advertisements on the Credit Karma website I am asking that all hard inquiries be removed from XXXX because I was tricked into applying on Credit Karma many times for many credit card offers, thinking that I would have no impact on my credit score. Ive noticed that Credit Karma has more information that is more clear about what thing effect a persons credit score. The information was NOT clearly visible and that is why I have many hard inquiries,, because that information was NOT clear t the time I applied to their advertisements for credit cards. Again Im asking hat all hard inquiries be removed from both XXXX and XXXX & all scoring agencies
|
| 06/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
So CREDIT KARMA is a lying fraud and XXXX so XXXX and XXXX. My credit according to CREDIT karma was over XXXX. So I was about to come into a little money. So I thought hey this is the perfect time to take XXXX save it up and do a down payment on a house through FHA loan services.
Well after the service did a credit check this is multiple different times this has happened. And apparently has happened to my fianc too when we got to talking about it. Anyways the scores there showing on credit karma is way off. Not to mention every time I go to these pre approval things they have in my app saying excellent odds like home loans or credit cards for debt pay off. I never get approved. Ive noticed my credit scores on that site are always XXXX points lower then what its saying so its caused me to think I have better credit then I do and in turn is causing me to apply for things thinking I will get approved and I dont Wich has hard impacts on my credit. When ppl check it. Like their loansa for debt consolidation. Dont do that. It went through multiple different checks by submitting my information one time. Please make them fix this. Im tired of it. ALSO on there accounts there showing things as closed Wich raises my credit score. But in reality its actually not.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have been put through pure XXXX from the moment I joined credit karma several years or more back my information was leaked out and my number turned up on the dark web. My medical records were comprimised I am XXXX and filed bankruptcy in XXXX I have been issued credit cards and for 2 years have made my payments on time credit karma keeps sending me offers to my e-mail for cards and institutions that I already have accounts with also loan offers from company 's like XXXX XXXX who did credit report searches on my on 3 different occasions when it should have just been 1 time and sent me offers saying that applying would not cause my credit score to go down when it did I am at my witts end I suffer from a XXXX XXXX and was thrown out of my residence of 5 years during the pandemic when I was not even behind on my rent and was sick and then having to file bankruptcy and then getting my credit back on the right track I had my credit score up to 635 and now it is in the mid 500 's because of all the inquires that I was told would not happen plus I took out a loan from a company that got my address from credit karma that turned out to be a line of credit and charged me a 325 % interest rate please help me I am a veteran and XXXX and this is killing me
|
| 12/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Credit karma money is awful STAY AWAY!!! The XXXX they put you through a customer for a few years now my card was stolen one time through the years the day before they legally need to provide you a provisional credit they freeze and lock your account and tell you there is a special department handling your account and the only channel to reach them is via email what a joke im dumbfounded awful awful awful they are not for there customers I will be contacting the XXXX XXXX XXXX and consumer financial protection bureau in regards to this I live on a limited income and my direct to deposit is again going to be held up again years as a customer this is a terrible way to treat loyal customers I will be contacting the local media also be prepared just because i have a XXXX and you see I get my benefits direct deposited every month does not mean you can use my XXXX against me and lock me out and freeze my account from accessing my money it's discrimination and I am contacting everyone in my power until this is dealt with I can't get a hold of anyone email only well I don't email you my money I need it im in a financial hardship STAY away from this company my email Incase anyone wants to reach out to help me from the company or elsewhere is XXXX XXXX
|
| 01/08/2017 |
No |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I am writing this letter to file a complaint against Credit Karma a.k.a creditkarma.com regarding making numerous request to investigate my consumer file. I believe that my Identity has been stolen because I am having a lot of issues retrieving any Credit information such has Credit Reports and Credit Score from all XXXX Credit Bureaus.
When companies are processing my applications for a credit card or a loan they are informing me that no credit history exist for me or that I have delinquent accounts. When I log into Credit Karma.com a message appears that my credit information does not exist and that I have to mail or fax in copies of documents so that they can review it. I have submitted copies of the following documents ( Birth Certificate, Social Security Card, Birth Certificate, Florida Driver 's License, XXXX Statement ) to XXXX and to Credit Karma numerous times for their review and to this day still no response.
In XXXX 2015 I was approved for a Car Loan and purchased a car which I have been faithfully paying on time. I also was approved for a XXXX XXXX and been faithfully paying that account on time as well. By now having those XXXX accounts should have helped restore my credit history and generate a Credit or XXXX score for me.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
In XXXX of XXXX, I applied for a XXXX XXXX credit card as Credit Karma had been informing me for 6+ months that I was pre-approved. I needed a new credit card for financial purposes and it just so happened that the credit card I was pre approved for was the one I needed. I went through the application process only to be told I was denied. The only reason I applied in the first place was because I was told by credit karma that I was pre approved. Because of the deny, a hard inquiry was put on my credit score. The only other hard inquiry Ive had was from opening a credit card 2 years prior. It ended up lowering my score, which I had been working on building up by paying off my bills. My score kept rising until the denial of my application for the XXXX XXXX card that credit karma said I was pre approved for. To make things worse, Im still getting notifications from credit karma about either pre approved cards or excellent approval odds. Now Im hesitant to apply for any credit card because if Im denied, itll continue to negatively impact my credit score. I also suffer from a XXXX XXXX that affects my income, so being a young adult and already having a hard inquiry when I shouldnt makes my financial situation even more difficult to navigate.
|
| 09/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX I saw a lot of pre- approvals on Credit Karma , at first I didn't pay it no attention, but Credit Karma kept sending me all sorts of different pre approvals telling me that I was pre approve for credit cards, personal loans and that I can refinance my car. Every day I would see these offers every time I logged in to check my credit scores. So after a few months of being told that I was pre approved I thought I was in the perfect place to apply. I got so many offers through Credit Karma that I start to telling my entire family about vacations and investments we where going to use these pre approvals for .So I finally applied on or around sometime in XXXX and I got denied of XXXX credit cards and a personal loan, I was very distraught and very very angry and I felt deceived. I was market for months Credit Karma was telling me that I was pre approved, Credit Karma told me that I was approved this was a lie. I was severely stressed out I was XXXX for weeks, I had XXXX so bad that I XXXX for months, my XXXX went from XXXX XXXX XXXX Now every time I see pre approval I immediately close my phone and shut my computer off, this has made me so uneasy and XXXX that I haven't check my credit as frequently as I should.
|
| 06/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
this the only bank i know refuse me a credit, while im dispute. i have to file a federal complaint. its a standard to assist customers at most banks, XXXX provisional credits but Credit Karma, w/ XXXX XXXX, has me needing to take this route and disclose more far reaching and to masses. the reps at Credit Karma are telling customers they refuse provisional credits to protect themselves, but that hurts the consumer. a Consumer Financial Protection report is needed here because they protect fraud w merchants and themselves, but not the customer in valid dispute. i want the measly {$50.00} provisional credit as is standard w banking, immediate, not after their initial 10 day investigation before this is considered. what a subpar conundrum i just found as new cust to this product and service at Credit Karma. here i thought to use this serv and name, for consumer protections, yet, they aid merchant rip off, then its " furthered consumer harms, they say, to protect themselves? is this at XXXX bc i need those trusting what i thought as reputable name brand, to know theyre the least likely to aid/protect consumer, 10 business days/ 14 calendar days in a dispute... they still holding that? until my direct deposit? ill b ending this use.
|
| 08/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On XX/XX/23 I logged into credit karma after checking an email stating I have new approvals offers for credit. I found that XXXX XXXX XXXX XXXX was framed in people with a credit karma guarantee that XXXX get approved or they will pay me XXXX XXXX I applied for the. And and ultimately got denied, contacted credit karma via chat was on chat for extended period of time and got transferred to XXXX people or departments each stating theyre escalating my case and the next would be able to give me all I for needed to file claim for guarantee. None explained anything, the lady stating she was escalating my case to a department that only works with customers via email and now theyll give me the information needed, this was after they tried to tell me I logged into credit karma XXXX not us, I asked how I have the app I only use the app. Then after saying that she says oh I see then it shouldnt affect you then so youre telling me either youre lying or someone else logged into my account in XXXX? I didnt know you could have a credit karma XXXX XXXX XXXX the exact same credentials.. any company making you go through hoops for XXXX $ is scamming or perpetuating a fraud. I took the hit on my credit.. I have all the screenshots as proof.
|
| 08/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Older American |
|
Today 's date is XX/XX/ I contacted credit karma under their chat response program and got a live agent on the phone. I had a question regarding a creditor that popped up under my Credit Karma account that I did not understand. The gentleman asked me to confirm And send photos of my drivers license and Social Security card after doing that I felt stupid and then I questioned him and asked him his name badge number or employee number and he refused to give it to me when I said I was going to report this and then I took snapshots of our conversation he ended the conversation. I have no idea who this person is that now has my information my personal Social Security number. There is no place on Credit Karma to file a complaint after the conversation a window popped up for me to file a star system rating the conversation which I did and then was it not allowed to process it through. There is no place on the Credit Karma app where you can file a complaint with their complaint department that is why I am writing to you the following is a snapshot of the conversation and the gentleman I spoke to I tried to upload the picture but it would not let me do that here. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
With all the hard times going on I filed my taxes and they offered me a loan but on the XXXX XXXX card only. Of course needing money for bills that were due right away I accepted. I received debit card that was sent and activated, setup pin code, and used the card. I was told to upload documents which I informed them several times via email that my ID is expired but I do have it as well as origin SS card and birth certificate. Now I'm being told that I can't use my debit card because my phone number changed and it's in my spouse name now and not mines so I couldn't verify via app the passcode sent to me because due to not working my phone is disconnected and my car was repo'ed. All I'm trying to do is pay my rent up so me and my family can stay in our home. I've been waiting on this since XXXX and I think that it's so unfair to have to beg for access to funds that I have a card for and have used on several occasions. Please help me. Because my bank that I get my work pay direct deposited take my documents and understand that my ID is expired and my access to my debit cards have never been blocked because of something of this nature. All of this because my previous number is disconnected and I can't receive an in app code.
|
| 07/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit KarmaXXXX XXXX sent me multiple emails stating offers to refinance my current auto loan for lower rate. They listed several offers with ALL of my current loan and credit information. Age of vehicle, current lender, current loan balance, how many payments I have already made, vehicle mileage. My credit scores. Everything was already on thier site! All I had to do was select which one I wanted to go with. I did select one that would lower my current rate by approx XXXX %. I filled out the loan questionaire. They sent me " congratulations your loan is approved! '' call us email. They then proceeded to tell me the rate would be much higher than my current rate, but they would be able to lower my payments by refinancing at a longer rate.?? Not interested!! It was a complete " Bait and Switch '' operation. A total waste of time for me. They also did a hard inquiry to my credit reports and my credit rating have dropped XXXX points because of this. My credit score is almost XXXX! Between Credit Karma and XXXX XXXX they had every possible piece of information to make a decision before I even clicked yes I was interested. I also found out that Credit Karma was sued for {$3.00} Million by the FTC for same type of practices.
|
| 09/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
On XX/XX/2022 I received an email from Credit Karma Member Support that my XXXX account was locked for a direct deposit made on XX/XX/2022. In the amount of {$390.00}. I started the direct deposit several months ago with no emails asking for ID or anything. The regular pay is XXXX, and Holiday and Overtime pay is more.
Called Credit Karma Customer Services ( XXXX ) and was told that the matter will only be handled by emails. Replied to emails requesting that I receive a telephone call in this matter. Emails stating that my issue has been escalated with our higher level of support. Still no telephone calls.
I opened this account with no ID, and have my direct deposits to this account with no ID. Now they wanted an ID. When this payment was first made they didn't lock my account, email me just accepted the payment.
I used some strong words for them to respond to my emails. Because this is the second time they are messing with my account and it is costing me money. I had a payment for my insurance premiums to this account and had the money in the account. They stated that they were doing maintenance on the account at the time which made insufficient funds available. Was charged by my Insurance company a penalty.
|
| 11/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
XXXX XXXX system must be experiencing a bug or glitch, as they are offering conflicting assessments of approval odds for the same product. As you can see in the " XXXX '' screenshot attached, CreditKarma indicates there are five different thresholds/tiers for approval odds : 1 ) Excellent, 2 ) Very Good, 3 ) Good, 4 ) Fair, and 5 ) Poor. As you can see in the " XXXX '' screenshot attached, on the left hand-side of the product being recommended to me, there is a vertical bar chart with five squares that are clearly meant to correspond with the 5 different approval odd tiers. If three squares are filled in, the consumer has a " Good '' chance of being approved, if five then " Excellent '', and so on. As you can see in the screenshot, four of the five squares are filled in, indicating " Very Good '' approval odds. However, immediately adjacent to the four filled in squares I'm being told my approval odds are somehow better than " Very Good '', they're actually " Excellent ''. It's unclear which of the two assessment is the truthful one. Obviously, it be more concerning if the " Very Good '' one was the reliable assessment since customers with non-Excellent odds are being told they have Excellent odds at being approved.
|
| 09/25/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
I have submitted a complaint about XXXX XXXX. After I submitted the complaint, they left an even more derogatory response than the one originally. Also, began the process of collections. I sent a check a long time ago to XXXX XXXX after an argument that lead to me asking my account be closed. The check was the total pay off amount. This was roughly a little over ago. Now, this was with the understanding during the argument that if I paid off the account we 'd call it " even '' and this account would be closed is perfect standing and no late payment if not able to be removed in full. I was told XXXX different things after being escalated to a supervisor. However, both worked in a manner of leaving a full positive remark of no mark at all. This is extremely unfair and causing financial issues as I 'm going into adulthood. It 's hard to find an apartment, I ca n't get a car loan, and I do n't even get to take out any credit to get the car I have fixed. It 's upsetting because I was XXXX when I opened it and I had no idea to keep track of all supporting documents. I did n't even think something like this wa possible. I have no control over my own credit report. Instead I have to state my case and pray justice is served.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma kept emailing and stating on their site that I had good credit, but that I could improve my score by opening another line of credit. They also suggested that I had good odds for a card with XXXX XXXX to transfer my current XXXX balance and have XXXX XXXX for 1 year to pay down this debt. So I applied and instead of the {$3000.00} transfer amount with statement of closing XXXX credit line, I was given a {$600.00} line of credit. I called XXXX XXXX XXXX I explained what I wanted and why and was told that because of my XXXX income, my mortgage, the XXXX account, my XXXX XXXX from XX/XX/2013, and my credit scores, that is all that they could do for me. I asked if I could close the account and was told it would give a negative reflection on my credit report, so I asked what if I don't use it and told that was less negative because it would show as closed due to lack of use. I was advised to use it and pay it off within 1-2 billing cycles for it to have a positive impact on my credit rating. So both I have issues with both companies providing false advertisement and enticement for improving credit and providing the dollar amount XXXX XXXX XXXX XXXX on balance transfers.
This occurred between XXXX XXXX XXXX
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
In XXXX of 2022 i opened a money spend checking account with credit karma I did so because I knew Id be filing taxes through turbo tax and with the account being advertised as free I honestly didnt think I could go wrong doing soI made a few automatic transfers into the account just to show activity to avoid it being closed and otherwise relied on my email to notify me of any other activity on the account. I had also opened a savings account with credit karma which is still open. So now the time has come to file taxes and when I go to link my money spend account with XXXX Im alerted that my Account had been closed ..i received no warning prior to the closing nor even a reason of why when I searched my email.I contacted credit karma they opened an investigation to see why it had been closedsame night I reached out again the next rep informed me they closed my account over a -3 balance in which I remind you I was never even notified about so that I had time to pay it.she also notified me that because of my account being closed that I was unable to reopen my account.I attempted reaching out again with disbelief and hopes that someone would Help me set this straight but was only Told that I couldnt reopen my account
|
| 02/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have a credit report pulled, this would be a lot to put all dates and information in here but I have just gotten me a full report of this. I'm glad I did read the article because I didn't realize ( due to being uneducated in credit ) that these credit cards of pre approval was scams. I do have hard inquiries on my credit score and most of them I have no Idea where they are from and I just dispute one of them because I was so confused. I have applied for multiple credit cards on Credit Karma and I am denied all the time. So I decided to stop but I didn't know that was considered fraud I would have said something a very long time ago. This is very shocking and sad and one thing I do know is that my credit score is actually inaccurate which is why I only use them to pull what's on my credit but I do know they lie about my score all the time because when apartments do soft credit check they will say Credit Karma is not the most accurate this is your score but I'm wondering how do they come up with these numbers. I thank everyone for this information because I was about to file taxes with them due to XXXX charging all these fees and I am now I'm curious why I can't get the money spend account which is puzzling.
|
| 03/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I applied for a credit card through the Credit Karma website guaranteed to be approved or Credit Karma would provide a {$50.00}.
I was not approved. After several months I finally got an email from XXXX on XX/XX/2023 stating that I would receive instructions for redeeming the card. A month later no instructions and no card. I have contacted XXXX 5 times this week alone at their support email and the email address for the XX/XX/XXXX email. I received answers to my first 2 emails with a canned response about how the guarantree works and that I would have to be approved. On all emails I sent to the company I advised them that I had been approved as per the XX/XX/XXXX email. This fact was ignored on all emails. They stopped responding altogether after the second email and are just now ignoring me. It should be mentioned that XXXX has had legal problems about this type of scams and has been found guilty with a XXXX XXXX penalty. I filed a fraud complaint with the FTC, case number XXXX. The XXXX case number is XXXX. It appears this is another XXXX scam that has now been lingering for several months. As I advised on my emails, there is nothing on my spam folder either - I knew this would be their next excuse.
|
| 11/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Around XXXX I saw a lot of pre approvals on Credit Karma . I didnt pay attention at first but Credit Karma kept notifying me of all sorts of pre approvals telling me I was 100 % pre-approved for credit cards, personal loans, and refinancing my vehicle. Everyday I would be notified of these offers every-time I logged in to check my credit score. After a few months of being told that I was pre-approved I thought I was now in the perfect place to apply. Credit Karma sent me so many offers I started telling my entire family about investments and vacations we could use the pre-approvals for. So I applied around sometime in XXXX or XXXX and I got denied for 2 credit cards, a car refinance and a personal loan. I was very disappointed and deceived since I was marketed to for months and months of Credit Karma telling me I was 100 % pre-approved. This was a lie! I was severally stressed out and XXXX for weeks. My XXXX went from XXXX to XXXX. Now every time I see pre-approvals I immediately shut my computer and cell phone off. This has caused me to be so uneasy and XXXX that I no longer check my credit as frequently as I used to and should. Credit Karma has caused me severe trust issues for deeply deceiving me.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX Credit karma told me I was preapproved several times. At first I paid it no mind but they kept sending me so many different preapprovals telling me that I was preapproved for credit cards personal loans, and that I can refinance my car. Everyday I would see these offers every time I get into credit karma to check my scores. After a few months-of being told I was preapproved I thought I was now in a situation where I could apply and get one. I had an emergency that I going to use the preapproved credit cards for and when I went to apply for them I was denied also for the personal loan and it affected my credit in a negative way based off false information. I was completely distraught and upset that I had XXXX mislead for so long. It was a lie I was not preapproved and my information was used on these sites. I started getting even more advertising and calls and e-mails which are just making me feel worse. I was targeted and it made me feel victimized l. It has ruined my credit even more. Now I wont even check my credit as much because I dont want to see all the damage. I had applied for a personal loan of XXXX and multiple credit cards and was denied even tho I was preapproved.
|
| 06/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I'm reporting about credit karmas guaranteed {$50.00} if you don't get approved for a credit card they will give you {$50.00} it's a scam and a fraud I got that message in my email and on my credit karma report that they would give me {$50.00} if I didn't get approved for a credit card well I applied for the credit card with a {$39.00} annual fee they ran my credit and I did not get approved all the sudden I got redirected to a higher interest rate credit card with a bigger annual fee and how to make at the deposit into their checking account with this card they recommended so I did not get approved for the card that credit card recommended that I would I had a high approval rate they said so at the meantime I did not get the {$50.00} plus I got my credit score lowered credit cardment is a big scam in a fraud would saying that they will guarantee you {$50.00} if you don't get approved credit karma also gets paid by the credit card companies for having people apply for their credit cards which this is a big scam like XXXX I hope something gets done about this because credit karma is making a lot of money off of people doing this and they're not giving him not giving them their {$50.00} it's a big scam
|
| 05/13/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
I moved in XX/XX/XXXX to a new house, and I went online and changed my address in all my credit cards, including " XXXX '' from XXXX XXXX. On XXXX XXXX, I used the card for {$24.00}. During XX/XX/XXXX and XX/XX/XXXX I tried to access my online account with no success, the website was under maintenance. Earlier this month they sent me a letter saying I was 60 days late in my payment. I called them right away and explained them what happened during the last 2 months. They admitted their mistake and waved the fee, I did a payment just for {$24.00}. At that point the website was still " under maintenance ''. After some hours on the phone they realized that I did n't have an " online account '' even when I do. They explained me that the new card with the chip is considered a new and different account, so I had to create a new online account for that, but they never sent me any information about it. Despite they assumed the responsibility, my score credit dropped more than XXXX points and I called XXXX XXXX again, they suggested me to file a claim in order to fix this derogatory mark. Before this incident I had a XXXX % in my payment history. This issue affect my wife because she was an authorized user.
|
| 08/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
My complaint is directed to XXXX XXXX XXXX Credit Card.
On XXXX XXXX, I took a guarantee offer from XXXX XXXX, stating that my approval odds in applying for XXXX XXXX XXXX Credit Card is outstanding and that they will credit me a {$50.00} amount if I get denied.
I understand that this ad or promo does not guarantee me of 100 % assurance since I have had a fair share of denials in the past while I was just starting to build my credit history. To this date, I have XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX and just recently, a XXXX XXXX Credit Card. All of which had an eligibility screening. Meaning, I can only apply if I am eligible.
The main problem I have with XXXX XXXX is the illogical reasoning for my denial, they stated that I AM NOT ELIGIBLE. That should only mean that I should have not received an offer, I should have not pass an initial screening process because again, I am not at all eligible.
It is a false or misleading act that only causes a hard inquiry on my report. The process did not even take a couple of minutes because I AM NOT ELIGIBLE. It is nonsensical of them to invite customers then just turn us down because WE ARE NOT EVEN ELIGIBLE.
|
| 10/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
STARTED SAVINGS ACCOUNT IN. IN XXXX OF MANY WITHDRAWLS STARTED COMING OUT OF MY XXXX XXXX ACCOUNT FROM CREDIT KARMA. XXXX XXXX XXXX XXXX AND MANY XXXX DOLLER WITHDRALALS. WHEN I TRYED TO STOP THEM RELEAZED THE PHONE NUMBER TO ACCESS ACCOUNT HAD CHANGED. XXXX TRACKED MY PHONE TO THE SAME AREA WERE THE MONEY WAS TAKEN OUT AT A XXXX STORE. AFTER MOUNTHS OF DISPUTES AND TRYING TO GET THE NUMBER OFF MY ACCOUNTTHE MONEY WAS GONE MANY CHECKS BOUNCEED AND OVER XXXX IN FEES. XXXX XXXX FILED COMPLANTS CREDIT KARMA REFUNDED AND 1 WEEK LATER THEY TOOK IT BACK. IT TOOK 4 MOUNTHS TO GET THE PHONE NUMBER OFF MY ACCOUNT AND CTEDIT KARMA KEEP DISCONECTTING PHONE CALLS. WE FILED POLICE REPORTS AND CONTACTED FDIC WHO IN TURN SENT US TO YOU.IM SENDING SOME OF THE PAPER WORK THAT SHOWS UNKNOWN DEVICE AND TIME STAMPS THAT ARE TIMES WE ARE NEVER UP AND ON ANY COMPUTER.THIS HAS CAUSED US TO CLOSE DOWN BECAUSE WE CAN NOT RUN CREDIT CARDS BECAUSE OF THE FRURDULENT ACCTIVITY.IT HAS ALSO CLOSED 3 CDEDIT CARDS OF ARES BECAUSE OF BOUNCED PAYMENTS. WE CAN NOT OPEN A ACOUNT WITHOUT PAYING XXXX XXXX A NOTHER XXXX ON TOP OF THE XXXX WE ALLREDY HAD TO PAY BACK TO KEEP OPERATING. THIS IS CRAZY TO STILL BE TRY TO GET THIS RESOLVED
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
I saw that on or around XXXX I saw a lot of pre approvals on credit Karma. At first I didn't pay it any attention but Credit Karma kept sending me all sorts of different Pre- approvals telling me that I was Pre-approved for credit cards, personal loans, and that I can refinance my car. Everyday I would see these offers every time i logged in to check my credit scores. After a few months of being told that I was pre-approved I thought I was now in the perfect place to apply. I got so many offers through credit karma, I started telling my whole family about vacations and investments we were going to use these pre-approvals for. So I applied on or around sometime in XXXX and I got denied for 2 credit cards and a personal loan. I was distraught. I was very angry, and I felt deceived. I was marketed to for months telling me for months. Credit Karma told me that I was Pre approved. This was a lie. I was severely stressed out. I was XXXX for weeks. I had XXXX so bad I became anti-social. My XXXX went from 0-100. Now every time i see pre approvals, I immediately close my phone and shut my computer off. This has made me so uneasy and XXXX that I haven't checked my credit as frequently as I should.
|
| 02/13/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am the victim of identity theft. I reported the crime to the police, filed a report with the FTC, and filed all appropriate documents with all credit bureaus and institutions to correct and solve all the myriad of problems that are created by this crime. In the process of investigating I became aware that someone stole my social security number and used it to get reports bi-weekly from CREDIT KARMA, a private credit service. The thief ( thieves ) used these reports to further infiltrate my identity. When I contacted CREDIT KARMA the only customer service is through email ( an unsecure site ) located in a foreign country. I of course refused to give the number. I wanted to speak directly with someone about this fraud. They were unable or unwilling to give me any further information or contacts. I asked for a supervisor to no avail. If this company can easily give out personal financial information and reports with out validating identity then I want to speak with someone. Why are they allowed to conduct business this way? Currently the thieves are still getting reports and applying for loans etc.and I am left with no recourse. Please let everyone know how this company shares its information.
|
| 12/08/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX, I was trying to use my prepaid card and it kept declining. I had just had a direct deposit and the funds should have been on the card. When I looked at the transactions I found what made the card decline was a charge of XXXX from XXXX XXXX. I had indicated to XXXX XXXX in XX/XX/XXXX that I did not want to continue to do business with them and to cancel my subscription. What I did not realize was XXXX XXXX continued to charge my card XXXX for XXXX, XXXX, XXXX, and XX/XX/XXXX. I was not aware of the charge because I got every notification for my prepaid card except for the notification that XXXX XXXX was taking money from my card. I have a document I screenshot of my last notifications from Credit Karma off my phone which only captures the months of XXXX and XX/XX/XXXX, XXXX XXXX would not give me access to XXXX and XXXX 's notifications. I have my activity to show my transactions that show the XXXX coming out of my account. I only realized this because my transaction declined multiple times. XXXX XXXX refunded me for XXXX months on XX/XX/XXXX but my issue is I was not made aware of the transactions applied to my account for only this business. I got all the other notifications.
|
| 09/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX I saw a Loy of pre approvals on Credit Karma. At first I didn't pay attention to the advertisements but Credit Karma kept sending me emails and all sorts of pre approvals telling me that I was pre approved for credit cards personal loans, and that I can refinance my car everyday I would see these offers when I log in to check my credit score. So after a few months of being told I was pre approved I thought I was in the perfect place to apply, I got so many offers through Credit Karma I started telling my familytqhe good news and we talked about vacations and investments we were going to use these pre approvals for. So I applied sometime in XXXX and XXXX for offers and I got denied for everything I applied for. I was distraught and very very angry and I felt deceived. I was marketed to for months from credit karma telling me I was pre approved, this was a lie, I was sevearly stressed I was XXXX for weeks, XXXX so bad, my XXXX XXXX went up. I became XXXX, my XXXX went from 0 to 100. Now every time I see pre approval I immediately close my phone or shut off my computer.This has made me so uneasy and anxious that I haven't checked my credit as frequently as I should.
|
| 10/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I signed up through Credit Karma with XXXX to help improve my credit score. I deposited money into my XXXX account until I had deposited {$500.00} and they would refund that money to me. After I started to us me XXXX, I stopped using credit karma as my main bank due to issues with their product. I removed all links to my credit karma account and swapped them to my checking account with XXXX and XXXX Bank. I wanted the {$500.00} returned to me quickly so I made a deposit of {$140.00} on XX/XX/XXXX to bring my account to the {$500.00} threshold and have my {$500.00} returned to me. XXXX did not do so. On XX/XX/XXXX I made a {$70.00} deposit. On XX/XX/XXXX I was told the money would be deposited to my Credit Karma Spend account. That account was closed XX/XX/XXXX because I was unable to deposit {$3.00} from my XXXX account to keep the account open. I reached out to Credit Karma to XXXX ) see if they would RE open my spend account and XXXX ) when the funded would be deposited into my account. I was told they could not reopen my account. I also was told that my deposit issue would be escalated to a new team. This was on Saturday XX/XX/XXXX. I have not received a response from Credit Karma yet.
|
| 05/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I have received several phone calls claiming to be working with federal government to reduce credit debt. They know my approximate debt amount, last XXXX of social. They offer help via XXXX XXXX to help with debt... I was supposedly flagged for the benefit. I told them not interested, not to call any more, and that I died XXXX days ago. His response stop lying, at which point I hung up. I usually don't answer phone with unknown numbers, but have some incoming calls related to my XXXX XXXX health that I need to take.
I suspect the call is coming via a credit bureau to know what they know. I have frozen my credit so that only I can access. I use Credit Karma to track so they are likely culprit. Numbers that have call from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Those are from this month. I have not called them back and I did not answer all of the calls. I captured the numbers via caller ID. And you see the common theme with extension. It was the same person that I spoke with for the first call and the last.
Thank you for any assistance. I'm very concerned with the information they do have and not sure what else I can do.
|
| 03/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have had my federal Tax refund deposited into another person 's account knowingly by Credit Karma money spending account department on the XXXX XXXX XX/XX/XXXX XXXX in the amount of {$3200.00}. This is the amount that I should have received after XXXX XXXX XXXX withdrew their fees of {$94.00}. XXXX XXXX XXXX, is only a third party in the issue because XXXXXXXX uses them to collect their fees. I have been calling non stop concerning this issue and was told by both the irs and XXXX XXXX XXXX XXXX that Credit Karma should have rejected the funds and not have sent the money to the wrong account since none of the information matched as far as the name and ssn number. I have been emailing and calling Credit Karma and have proof that this company knows that my refund has went to another person 's account which is fraud on their behalf. I have reached out to Credit Karma customer service by way of email having the issue escalated. I also have had to reach out to the XXXX XXXX XXXX and once again they are apologizing for putting my refund into the wrong account with no resolution from Credit Karma. Now, I have been referred to you all to try and get some help concerning getting {$3200.00}
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
On or around XXXX, I saw a lot of preapprovals on Credit Karma . At first, I didn't pay it any attention but Credit Karma kept sending me all sorts of different preapprovals informing me that I was preapproved for credit cards, personal loans, and that I can refinance my car. Everyday I would see these offers every time I logged in to check my credit score. After a few months of being told that I was preapproved, I thought I was now in the perfect place to apply. I got so many offers through Credit Karma, I started telling my family about investments and vacations we were going to use to these preapprovals for. I finally applied on or around some time in XXXX and I got denied for 2 credit cards, and a 3 personal loans. I was destroyed! I was very angry and I felt deceived. I was marketed to for months telling me I was preapproved. THIS WAS A LIE! I was severely stressed out! I was nauseous for weeks! I also had XXXX XXXX so bad that I became XXXX My XXXX went from 0 to 100 and was uncontrollable. Now, every time I see preapprovals I immediately close my phone and shut my computer off. This has mad me so uneasy and XXXX that I have not checked my credit as frequently as I should.
|
| 11/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
I saw that on around XXXX I saw a lot of pre approvals on credit Karma. At first I didnt pay it any attention but credit karma continuously sent me emails and notifications about the pre approvals tells ] ing XXXX that I was pre approved for credit cards, personal loans and auto loans. Every day I would see this offers anytime I logged in to see my credit scores. So After a few months of being told I was pre approved I thought I was in the perfect place to apply. I received many offers through credit karma I told my family about vacations and investments we were going to use these pre approvals for. So I finally applied on various days and I got denied for credit cards and personal loans. I was distraught. I was very angry and I felt deceived. I was advertised for months that I was already pre approved. Credit karma kept sending me notifications about my pre approvals. This was all a lie. I was severely stressed out. I had XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX went from from XXXX to XXXX. Now every time I see pre approvals I immediately close my phone and shut my computer off. This has made me very uneasy and XXXX that I havent checked my credit as frequently as I should.
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I have been using credit karma since XXXX I have been following everything that they have been telling me in order to try to better my credit all they have done is give me false information and false hope, I am a single mother of XXXX in XXXX full-time I've been in XXXX since XXXX I have been trying to buy a house for me and my kids since then I have tried to pay off debt their credit karma is that I owed and that once I paid it off my credit score would go up enough tell her I can buy a house they have told me that I could get credit offers and loan offers that I was pre-qualified for I was then denied after applying and then it ruined my credit with the hard inquiries this company lies they dont have correct information every time I try to do anything based off of their information it is all incorrect according to companies I have tried to get loans through whether it be school loans home loan or any type of credit consolidating, I have paid off a lot of debt over the past years and I am still not getting anywhere because I trusted them and the information they were providing to me now I am still stuck without being able to buy a home and with more debt than I started with
|
| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
on or around XXXX - XXXX I saw a lot of pre approval on credit karma at first I didn't pay I no attention but credit karma kept sending pre approvals telling me that I was pre approved for credit cards personal loans and that I can refinance my car everyday I would see these offers every time I logged in to check my credit scores so after a few months of being told that I was pre approved I thought I was now in the perfect place to apply I got so many offers through credit karma that I started telling my whole family about vacations and investments that we were going to use these pre approvals for so I finally applied for a couple credit cards and auto refinance and loans on or around some time in XXXX and I got denied for I was distrait I was very very angry and I felt deceived I was marketed for months so credit karma told me that I was pre approved this was a lie. I was severely stressed out I was nauseous for weeks I had migraines so bad I became XXXX XXXX XXXX XXXX went from XXXX to XXXX now every time I see pre approvals I immediately close my phone and shut my computer of this has made me so un easy and XXXX that I haven't checked my credit as frequently as I should!
|
| 02/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
For multiple days I tried to add my XXXX XXXX and XXXX XXXX XXXX to my Credit Karma Money Acct. It recognized my acct info but would not connect the accounts when they clearly show them as an option to connect or link to credit karma money acct. I would have not signed up an got funds added to credit karma money if I would have known this wouldnt have work. Causing me to be late on paying someone back I had promised to pay back for helping me with my rent due to me not working at the time cause of Covid. An also bills and support for my kids. I am very upset an disappointed. This is false advertisement. Called an spoke with credit karma customer service. The only thing they said was try to add another card. Cause they sorry the accounts dont connect to chime or varo accts. When clearly its showing once you click link accts those two as an option. Spoke with a supervisor she was unable to help me. Couldnt explain why they were on there for an option but were unavailable for use. We did troubleshooting and by uninstalling apps and reinstalling them. Still nothing work. She submitted an escalation or tech support email to see if they could assist me. But no help from them.
|
| 01/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
I have been using Credit Karma to track my credit score.The last time I tried to log in, it didnt recognize my credentials. Tried creating a new account and was told ( attached screen shot ) that I already have an account but the email associated with the account is unrecognized to me. I tried contacting Credit Karma to resolve. They only have an email to submit support tickets. Ive submitted three separate tickets over the past week and have received not one response. I tried to call their corporate phone number in XXXX XXXX and was immediately placed into a voice mail box. Meanwhile, I am seriously concerned that some unknown person now has access to my SSN and other private information. I have obtained my free credit reports from the three reporting agencies. Thankfully I dont see any unrecognized accounts opened in my name but there is some key past credit history information that is no longer appearing on my report and there is an unknown past address showing on my XXXX report. I would like to close my Credit Karma account but just need the company to actually respond to my support requests so I can do that. As of now, I am completely unable to access my own account.
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX, I saw a lot of pre approvals on credit karma.At first I didn't pay it no attention, but credit karma kept sending me all sorts of pre approvals telling me that I was pre approved for credit cards, personal loans, and that I can refinance my car.every day I would see different offers everytime I would log in, to check my credit scores, so after a few months of being told that i was pre approved I thought I was now in the perfect place to apply.I got so many offers through credit karma I started telling my whole family about vacations and investments we were going to use these pre approvals for.So I finally applied on or around sometime in XXXX and I got denied for.2 credit cards and a personal loan.i was distraught, I was very angry and i felt deicieved I was marketed to for months.credit karma told me that I was pre approved.This was a lie.I would severely stressed out.I was nauseous for weeks, I had headaches so bad I became anti social my XXXX went from 0 to 100.now everytime I see pre approvals I immediately close my phone and shut my computer off.This has made me so uneasy and XXXX that I haven't checked my credit as frequently as I should.
|
| 08/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2023 I anticipated on receiving Direct Deposit payment from Social Security Administration in the amount of XXXX dollars, after my deposit did not post I called Credit Karma customer support 3 times first talking to an agent and two different supervisors and was informed that my deposit was deposited into a different account number and because it had already been posted they can not reverse the transaction and that I lost my money. I explained to the two supervisors that because of this error on the bank side that I have no money to survive the rest of the month on and the only response I got was he was sorry, but the bank can not reverse the deposit into my account because it was already posted in the wrong account.
Maybe I am wrong on the financial side of the law, but I thought once a wire transfer comes to your bank you must verify both the name and account number is the same and if not send the money transfer back to the sender not just deposit the money in someone else account and leave the rightful owner broke.
I just would like to receive my payment back so that I can maintain my survival for the rest of this month.
XXXX XXXX XXXX ( XXXX ) XXXX
|
| 09/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Im gon na say around XXXX to XXXX I saw a lot of pre-approvals on credit karma at first I didnt pay it no attention but credit karma kept sending me all sorts of different preapprovals telling me that I was pre-approved for credit cards, personal loans, personal loans and that I can refinance my car. Every day I would see these offers every time I log in to check my credit scores, so after a few months of being told that I was preapproved. I thought I was now in the perfect place to apply. I got so many offers through credit karma, I started telling my whole family about vacations and investments. We were going to use these pre-approvals for. So I applied on or around sometime in XXXX and I got denied for XXXX credit cards credit cards and a personal loan I was distraught I was XXXX very angry and I felt deceived. I was marketed to for months, so credit karma told me that I was preapproved, this was a lie. I was severely stressed out, i was in the XXXX. I was nauseous for weeks, I had XXXX so bad I became XXXX and XXXX skyrocket. Now every time I see preapprovals I immediately close my phone and close my computer. I stop checking my credit as frequently as I should
|
| 03/04/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
I recently signed up with " Credit Karma '' to get my " Free Credit Score ''. I was initially happy with what their service had to offer and was pleased to find that they make their money by recommending various loans and credit cards and are paid by those lenders as opposed to charging me a fee for their service.
As it turns out, they said my credit score was " 614 '' ( very low ) and I then recieved multiple recommendations for loans and credit cards based on that very low score, all of which carried very high interest rates in the range of 23 % to 31 %. The low credit scores they showed that I had, made me reluctant to go to my local credit union for fear of them laughing me out of their office! But I prepared myself for a little embarrassment and went in anyway. Well, to my surprise they ( credit union ) said that my credit score was over XXXX points higher at XXXX and I was able to get a personal loan at only 7.99 %!!! So the bottom line is that since they ( Credit Karma ) get paid by the lenders for recommending a particular loan, it makes me wonder if they are fraudulently quoting lower credit scores to their customers to gain a better payout for themselves.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
On or around, from XXXX - XXXX I saw a lot of preapprovals on credit XXXX, at first i didn't pay it no attention, but credit XXXX kept sending me all kinds of preapprovals telling me that I was pre-approved for credit cards, personal loans, and that I can refinance my car. every day I would see these offers every time I logged in to check my credit scores. so, after a few months of being told that I was preapproved I thought I was known in the perfect place. I got so many offers, though credit XXXX, I started telling my whole family about investments and vacations we were going to use these preapprovals for. So, I applied on or around sometime in XXXX and I got denied for two credit cards and a personal loan. I was distraught and I was very angry, and I felt deceived. I was marketing to for months, so Credit XXXX told me I was preapproved, this was a lie.
I was severely stressed out, a was XXXX for weeks, I had migraines so bad I became I became antisocial. My anxiety went from XXXX, now every time I see preapprovals, I immediately close my phone and shut my computer off. This has made me so uneasy and anxiously I have checked my credit as frequently as I should.
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX i saw alot of pre-approvals on Credit Karma. At first i didnt pay it no attention but Credit Karma kept sending me all sorts of different pre-approvals telling me that i was pre-approved for credit cards, personal loans and that i can refinance my car. Everyday i would see these offers everytime i logged in to check my credit scores. So after after few months of being told that i was pre-approved i thought i was now in the perfect place to apply. I got so many offers through Credit Karma i started telling my whole family about vacations and investments we were going to use these pre-approvals for. So i applied on or around sometime in XXXX and i got denied for two credit cards and a personal loan. I was distraught, i was very very angry and i felt deceived. I was marketed to for months. Credit Karma told me that i was pre-approved, this was a lie! I was severely stressed out. I was XXXX for weeks. I had XXXX so bad i became anti-social. My XXXX went from 0-100. Now everytime i see pre-approvals i immediately close my phone and shut my computer off. This has made me so uneasy and XXXX that i havent checked my credit as frequently as i should.
|
| 03/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
I opened a " Credit Karma Spend '' account and they were deceptive about the time frame they ship debit cards. They emailed me 5-7 days, and promised 14 calender from application date. It is now a month later and there is no card. What is interesting to me is that I naturally requested a tracking number and they were evasive about it multiple times, and when pressed claimed they had no access to it -- and that there was no way to get it ever despite them being adamant that the card was shipped on a certain date. I think they are way behind and not delivering the service they advertise, and then trying to lie about the details while offering no proof in an attempt to obtain the revenue of a rapidly growing company though they are not capable of handling the volume of transactions.
Special attention should be paid, since CK 's aggressive marketing of this platform on the XXXX website makes it the channel through which thousands if not millions of Americans are receiving their federal tax refunds and stimulus payments. This makes any UDAAP committed by CK almost inherently material because it threatens money the public is counting on for basic bills and survival.
|
| 08/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My husband and I checked our credit scores with credit Karma because we were applying for an apartment and wanted to check our scores. This was on Wednesday, XX/XX/XXXX, in the XXXX Saturday, XX/XX/XXXX I received an email from Credit Karma stating that there was a new credit account on my report. I thought this was suspicious as I had just checked my score a few days before. Credit Karma seems to just be a funnel for getting customers to sign up for new credit cards stating this can improve their score. I looked up the organization on my report that was this new credit account account on my report. It was XXXX XXXX XXXX. I searched the web for them. They offer a deal where you can pay them to expunge the negative ding to your credit score ( mine had gone down 2points ) by sending them money without contacting the creditor. They did not reveal the original company of the debt or even the collection agency working for them. This seems like a scam where Credit Karma and XXXX XXXX XXXX are working in tandem to rip people off. I want the ding taken off my credit score, if there really is one and I hope this is investigated and consumers can be alerted to this scam.
|
| 04/05/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I had my taxes sent to credit karma. I transferred all my funds to the savings account and didn realize I could only withdrawal 6 times a month. So I closed my savings account with credit karma on XX/XX/XXXX and was told I would receive a paper check in mail within 7-10 business days. It is now 15 days and still no check. On Sunday XX/XX/XXXX I was emailed and told my check was delivered after complaining and emailing asking for tracking number or where my check was. Now they are telling me that it was delivered and someone from the specialist team will contact me thru email because they don't have a phone line to communicate thru. That was 6 days ago. I have called every day since multiple times with different responses and them transferring my call back and forth between the same 2 representative. I have been recording our phone conversation for that purpose to prove it's the same 2-3 people I am talking to. Except they keep changing their names. I can also hear ppl laughing in background while on a business call about my funds which is very unprofessional and sketchy. I just want to know where my check is. It is XXXX dollars. And need that money.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I have used credit karma for a couple of years and received multiple " pre approved '' offers via credit karma.
I applied for at least 2 of them and was denied. My credit did go down as a result each time. I may have applied for a 3rd but I am not positive if I quit applying for them after the second or third denial.
I do not know if these denials resulted in a hard inquiry, I do know my credit went down appropriately 2 points each time.
I also applied for 2 credit cards claiming no hard credit check and builds credit hat l was approved for. When they were reported to my credit it lowered my score by 42 points.
At this point my credit is lower after following credit karmas " advice '' than it was when I began using their service.
I do believe they are using misleading advertisements to entice people into applying for credit that they either don't qualify for, and also by misleading customers into thinking taking the suggested actions will truly help build credit.
I have also paid extra on credit card payments because they claimed it would have a positive impact on scores, but the changes were less than claimed and pretty much negligible.
|
| 05/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
19 LOW IMPACT You have 2 recent hard inquiries Hard inquiries from things like credit applications can stay on your report for up to 2 years, but their effects tend to fade over time.
XXXX Pro Tip Use our Approval Odds before you apply to help avoid unnecessary hard inquiries.
Try this autopay hack Inquiry details XXXX Inquiry from XX/XX/XXXX + Utilities & Fuel XXXX/XXXX XXXX Inquiry from XX/XX/XXXX + Finance XXXX XXXX XXXX XXXX Inquiry from XX/XX/XXXX + Utilities & Fuel XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX Inquiry from XX/XX/XXXX + Utilities & Fuel XXXX XXXX XXXX Inquiry from XX/XX/XXXX + Finance XXXX Inquiry from XX/XX/XXXX + Utilities & Fuel XXXX XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Finance XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank XXXX XXXX Inquiry from XX/XX/XXXX + Bank
|
| 08/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Credit Karma , Inc. refuses to update my legal name after over 60 days since XXXX provessed my legal name change on XXXX XXXX. After requesting an account closure, Credit Karma , Inc. issued a check payable to my old name that can not be legally cashed to due to the name discrepancy. I have been unable to access {$10000.00} of tax return funds. Credit Karma support informed me that they could only write the check out to the name they have on file, which they refuse to update after I have submitted all related documents to prove the legality of my name change and repeatedly requested for investigation and clarification.
In my most recent communication with Credit Karma support, Credit Karma disregarded my most credit reports from XXXX and XXXX dated XX/XX/2021 that I provided and insisted that I contact XXXX to resolve the issue. From multiple calls with XXXX and XXXX, both bureaus stated that my credit reports have reflected my new legal name for several months and that the problem is on Credit Karma 's side. However Credit Karma support continues to disagree with this assessment and again insists that I contact credit bureaus for resolution.
|
| 05/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Upon my first time ever checking my credit back in XX/XX/XXXX, I noticed that there had been a hard inquiry on my credit, -now-removed- that I did not make, nor did I authorize. I had also noticed, that there was, and is currently an address on my credit report that I have never been associated with, and do not know of.
Additionally, my birth date does not show up on my credit report.
None of this could have possibly been me, as I was only XXXX years old at the time, and had never checked my credit, or applied for loans or credit cards of any type before. The reason that I had not reported this situation at the time of noticing the issue is that I was was not aware that it could be potential fraud, and had no further advisement as far as credit goes.
Upon re-checking my credit in XX/XX/XXXX, now with more knowledge, I realized that there was still an incorrect address, no birth date, and that the hard inquiry had been removed from my credit report. However, I'd still like to dispute this and solve these issues.
All in all, I've had an unauthorized hard inquiry, and still have an incorrect address, as well as a missing birth date for myself.
|
| 01/18/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hello, My name is XXXX XXXX. I have a savings account with Credit Karma app and or website. It's called a XXXX account. On XXXX XXXX, XXXX XXXX XXXX 's bank affiliate transfered my portion of my XXXX tax refund. Now the 'Linked External ' account I have on file with them is a now closed XXXX XXXX Checking account. I have tried to update to a new External transfer account on the App and on the website. However, the option to do so does not exist for my account as their Help Article plainly states it should for all accounts for all their customers. I have contacted them on several occasions and they playcate me and dance around the issue and they have said they are going to escalate the issue and someone will contact me by email but never does. It's as if the link in my version of the app is not functioning and clearly is looping back to the initial savings account dashboard page. I have a Information Technology background along with website development, localization, XXXX XXXX, understanding of XXXX, XXXX, and HTML and Quality Assurance flow testing. They are denying my ability to withdraw my funds in the amount of {$5500.00} USD. Please advise.
|
| 09/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On are around XXXX I saw a lot of pre-approval on Credit Karma . At first I didn't pay it any attention, but Credit Karma keep sending me all sorts of different Pre-Approval telling me that I was pre-approved for credit card and personal and that I refinance my car. Everyday I would see these offers every time I logged into Credit Karma to check my credit score. After a few month of being told that I was approved, I thought I was now in a perfect place to apply. I got so many offers thru Credit Karma, I started telling my whole family about vacation and investments. We were going to use these pre-appovals for. I finally applied on or around XXXX and got denied for several credit cards and a personal loan.I was very distraught, I was very very angry and I felt deceived.I was marketed for months. Credit Karma telling me I was pre-approved. This was a Lie.I was severely stress out. I was nauseous, I had migraines so bad I became anti-social, my XXXX went from XXXX. Now every time I see a pre-approval I immediately close my phone and shut my computer off.This has made me so uneasy and XXXX that I haven't check my credit as frequently as I should.
|
| 10/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
I can not view updated credit information online through any means that I currently use. Credit Karma gives me an error stating that both XXXX and XXXX are unable to provide them with my credit information, it also states that it cant retrieve info from the credit bureau. I have been using Credit Karma for two years and haven't had an issue until recently, the last update was XX/XX/2018. The app says to contact XXXX or XXXX to resolve the issue. To verify that whether it is a Credit Karma issue, I went to XXXX to request my free credit reports and got errors from all three companies. XXXX says for my protection they can not deliver it online, XXXX says a condition exists that prevents them from being able to accept my request, and XXXX says they can not confirm my identity. I called XXXX to see if there was an issue with my credit report, like fraud or theft, and all they could do for me is tell me that they see a credit score and will sell it to me for {$9.00}. Even my credit cards that track my score can't get an update. I am very concerned about the status of my credit but can't seem to get an answer from any entity about what is going on.
|
| 11/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hi. I have applied for XXXX XXXX which is a credit card meant to help consumers pay for medical bills. I got approved for XXXX XXXX on XX/XX/2018. XXXX XXXX is by XXXX. I am using Credit Karma to monitor my credit score and when I applied for XXXX XXXX, I received a notification that my credit score went down due to a hard inquiry. I did not check details as I knew it was due to me being approved for a {$5000.00} credit limit by XXXX XXXX.
Today is XX/XX/2018 and just a few minutes ago, I am SHOCKED that Credit Karma reported that my credit score went down again. I checked what may have caused this and now it shows I have 2 HARD INQUIRIES from XX/XX/XXXX ( by something called XXXX ) and XX/XX/XXXX ( by XXXX ). I have checked Credit Karma FAQs and found out that XXXX does not even exist and it is an issue consumers encounter when applying for/getting approved for XXXX XXXX.
I am seeking help to REMOVE XXXX 's hard inquiry. It shows as " XXXX '' and it says it's " NATIONAL CREDIT CARDS/AIRLINES ''. This is an error and I did not approve nor did I start this hard inquiry. I only applied for XXXX XXXX by XXXX.
Please advise.
Thank you.
|
| 05/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX I filed a dispute with credit karma in relation to unauthorizes charges on my money spend account. I noticed these charges were made while i was hospitalized and also at merchants Ive never done business with in XXXX XXXX. I immediately changed my pin and cancelled the card i had. I was told an investigation would be done and wait 10 days for results. The total amount was about {$1100.00} in totality. I was hospitalized on the dates in question and I do think my son made these charges. He may have had access without my consent, to my wallet, phone, debit cards etc. but he didnt know the pin.
I also filed a report with the local police department. On XX/XX/XXXX Credit Karma returned {$200.00} of the total amount, but told me the other amounts were unsuccessful in dispute. I have asked for escelation in this matter since XX/XX/29. No one has contacted me by email, mail, phone or via the credit karma app. This is ridiculous! How can one charge be disputed successfully, but the others not. These charges weremade without my knowledge or consent. Credit Karma has not followed XXXX with me, offered me a provisional credit or anything
|
| 03/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
This is a complaint against XXXX XXXX XXXX and credit karma. This is regarding XXXX XXXX pulling my credit without my authorization. On the XXXX of XXXX, XXXX I received a call at XXXX XXXX from XXXX XXXX XXXX ( phone # XXXX XXXX XXXX ) offering a pre-qualified loan, without mentioning the amount. The person that I talked to said that one of the requirements was to have a cars title under my name, I said that I dont have a cars title as I use the car provided by my employer. After that the call hang up and I did not hear from them anymore. Later that day I received an alert from credit karma saying that I have a new inquiry. I checked my credit report and I noticed that XXXX XXXX XXXX pulled my credit without my consent. I also noticed that the same company pulled my credit in the past without my authorization in the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I m asking to remove the inquiries of XXXX XXXX XXXX from XXXX, XXXX and XXXX as I never authorized them to pull my credit, nor was informed of the access to my credit. I believe that credit karma sold my information and thats how XXXX XXXX XXXX accessed my credit information.
|
| 11/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX, I saw alot of pre-approvals on credit Karma at first I didn't pay it no attention but credit karma kept sending me all sorts of all different pre-approvals telling me that I was pre-approved for credit cards, personal loans and that I can refinance my car. Every day I would see these offers I logged in to check my credit scores. So after a few months of being told I was pre-approved I thought I was now in the perfect place to apply. I got so many offers through credit karma I started telling my whole family about vacations and investments we where going to use these pre-approvals for. So I finally applied on are some time around XXXX and I got denied for two credit cards and a personal loan. I was distract, I was very angry and I felt decived. I was markted to for months, so credit karma told me that I was pre-approved this was a LIE. I was servely stressed out, I was nauseous for weeks, I had XXXX so bad I became antisocial. My XXXX went from XXXX to XXXX now everytime I see pre-approvals I immediately close my phone and shut it off. This has made me so uneasy and XXXX that i haven't checked my credit as frequently.
|
| 03/21/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I recently, got an alert of a hard inquiry that I never authorized.
1. ) XXXX/XXXX XXXX National Credit Cards/Airlines ( XX/XX/2019 ) I called XXXX/XXXX XXXX corporate office. I was informed by a representative that my information was not in there database. Meaning that I didnt tried to apply with the company. The representative also mentioned that National Credit Cards Airlines dont exist in their company. The representative informed me that credit karma was at fault for the miss information. I was advised to contact credit karma to sort out the miss information from their database. I emailed credit karma but they emailed me back saying to dispute the hard inquiry with XXXX credit bureau. Which, I really cant dispute a hard inquiry, with XXXX credit bureau, unless XXXX/XXXX XXXX directly sends a dispute on my behave. I remind you XXXX/XXXX XXXX doesnt have my information because I never applied and they dont provide National credit cards Airlines because that doesnt exists in their company. As stated previously, I just need someone to correct miss information from my credit report.
Thank you for your Cooperation.
Sincerely, XXXX XXXX
|
| 06/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Hi XXXX XXXX here. Im submitting this complaint on credit karma money account. I filed my taxes as i always do with turbo tax never had a problem until this year i did the refund advance so i had to have it deposited into credit karma account well i waited and never heard anything to find out i wasnt getting the advance well they ended up locking my account right after my taxes went in after they told me i wasnt gon na get them there. Long story short i was waiting on that money for bills and my XXXXXXXX XXXX. I have lost my place to live and all now there saying i got my money out of this account that was frozen or locked and they never would let me. This is wrong that was {$4.00} thousand dollars. I needed and still need. I just want intuitt to do whats right and give me my money them or someone stole my XXXX XXXX XXXX XXXX XXXX XXXX This has caused my family alot of pain and suffering. I dont know what else to do but i need my money i worked and paid taxes for. This ia not right its like they just stole my money. I did nothing wrong to havr my account locked. Or my money kept or stole apparently my account is negative and it was froze
|
| 10/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2022 I receive a message saying my account was locked. XXXX days prior, I made a large credit card payment by mistake that overdrew the account. To amend that error, I started to deposit money each day. The issue arose when I switched my primary bank account t this account was connected to. I had to open a new checking account recently and all my money to make that card payment was in there. Even though these were actions done by me, the account owner, they locked my account.
XXXX cases were opened up after I called their support team. Both of them asked me for the same info : my ID, Bank Statement ( which was empty because the account was new ), and a screenshot of recent transactions which showed the XXXX {$2500.00} deposits I made. After providing this information to XXXX case on Thursday and another on Friday, Ive been ignored by the Credit Karma Spend account support team and they have locked out access to {$5000.00} in cash. Ive tried calling them and they give me the run around. After not hearing back on this money I really need back, I decided to submit this complaint. These were actions I took and I need my money back.
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
While I was incarcerated my home was broken into. My credit karma debit card was stolen from my home and was used to make purchases that were not Authorized by me. I had filed dispute with credit karma spend and was never given a provisional credit like they said they would by the XXXX day. On the XXXX th day my disputes were denied, how they did their investigation to come to that conclusion is beyond me. I filed an appeal to have disputes reviewed and was denied again. I was told that I was a liar and I wasn't incarcerated like I said I was. That they contacted the place I said I was incarcerated at and they told them there was no record of me being there.. which is probably true they wouldn't have no record because I had my record sealed/expunged. Unless there is a court order credit karma spend can not see or ask about me bring incarcerated. I sent them everything they needed to see about my where abouts. I still have my paperwork from when I was incarcerated so I can show anyone I would like to.. I just want my money back that I didn't authorize. Also I would like the merchant to prove I was the one who authorized these transactions.
|
| 10/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Owed {$500.00} debt with XXXX XXXX XXXX and was sued by XXXX XXXX for {$2300.00} I never knew about court until my employer received garnishment of wages, I settled to pay {$2200.00} with XXXX XXXX before garnishment took effect. First payment XX/XX/2018 of {$1000.00} and second payment for {$1200.00} on XX/XX/2018. I paid XXXX XXXX firm early on XX/XX/2018 {$2300.00} because second payment I made on online with XXXX XXXX would not let me choose amount of {$1200.00} as aggreed on a recorded line. When I called lawfirm they said didn't matter and I wouldn't get a refund since I owed that debt anyway regardless of what was agreed to.I disputed multiple times with 3 major credit bureaus debt was settled but XXXX XXXX keeps reporting debt is negative and keeps coming back as I am responsible. Debt was paid off in XX/XX/2018. My husband was also sued for same debt through XXXX court, he also shows on his credit reports that it is delinquent for {$7200.00} larger amount than what we were sued for and owed. I was fired from employment due to this mess and unable to get credit or loan due to lien/ judgement against me on my consumer reports.
|
| 05/25/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I closed accounts in my dead name, because that identity is no longer me and was not told anywhere in XXXX that I would not be able to open a new account they said my dead name couldn't, but that's no longer my identity and I'm glad to be rid of it as I didn't have the best parents or the happiest childhood. They mentioned nowhere that if I were to open an account with same social I would be denied.
I informed them I was a XXXX XXXX with new identity and they didn't care they still chose to discriminate against me and not allow me to have a first account with them because before I was allowed to exist and accepted who i was dead name had an account with them.
I understand that I'm not a majority within my minority and I do not speak for other XXXX XXXX XXXX experience, but for me I was locked away watching someone else live my life until I was given my real name and allowed to exist and accepted by myself. So it's not fair and very XXXX of any company to deny me access to opening an account for something done before I existed by someone else.
In my specific case this is a XXXX policy and violates my rights of equal treatment.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
on or around XXXX i saw alot of pre-approvals on credit karma at 1st I didn't pay it no attention but credit karma kept sending all sorts of different pre-approvals telling me that I was pre-approved for credit cards and personal loans and that I can refinance my car! everyday I would see these offers very time i logged to check my credit scores! so after a few months of being told that I was pre-approved, I thought I was now in the perfect pace to apply! i got so many offers through credit karma I started telling my whole about vacations and investments we were going to use these pre-approvals for.
so I applied on or around some time in XXXX and I got denied for 2 credit cards and a personal loan.
i was distraught, i was very very angry and I felt deceived. i was marketed to for months.
Credit Karma told me that I was pre-approved. this was a lie! i was severely XXXX XXXX I was XXXX for weeks, I had XXXX so bad I became XXXX XXXX my XXXX went from XXXX now every I see pre approvals I immediately close my phone and shut my computer off. this has made me so XXXX, and XXXX that I haven't checked my credit as frequently as I should.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX, I saw a lot of pre approvals on Credit Karma. At first I ignored the information but, Credit Karma continued to send me several pre approval offers stating that I was pre-approved for credit cards, personal loans, and I can refinance my automobile. I would see offers every day I would log on to check my credit scores. So after a few months of being told that I was pre approved I thought I was now in the perfect place to apply. I got so many offers thru Credit Karma I started telling my friends and family about vacations and investments we were going to use these pre-approvals for. So I finally applied on or around in XXXX I got denied for 3 credit cards and a 2 personal loans, I was a little angry and disappointed because of the denials, and I felt deceived. I was heavily marketed too for months. So Credit Karma told me I was pre approved which was untrue. I was very stressed due to the untruth that was presented to me. My anxiety went form 0 to 100. Every time I see pre-approvals I get stressed out and uneasy. This was a trigger along with the Covid-19 pandemic that made me go into a downward spiral.
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XXXX XXXX. A payment was made to XXXX mortgage in the amount of XXXX from my credit karma account however the account was negative XXXX cent so the payment was NSF. the same day I try to transfer a dollar from my saving to my checking account to resolved the negative balance so that credit karma would not NSF that transaction but was told there was nothing that they could do so that would mean that I would have to get a NSF charge from my mortgage due to them not allowing XXXX to pull the money. so since i knew the money would be there tomorrow, i went ahead and schedule the payment for tomorrow. The payment was pull for tomorrow however the NSF had not been completed that morning so this gave me another NSF from my mortgage company. I try to call credit karma and let them know the situation since this was the second time and since they told me the money would have been there today even tho now i can see this was a timing issue but after speaking with a supervisor he just hang up in my face and didnt care about anything that i had to say which mean that i am not value and this mean I need to take my business somewhere else.
|
| 03/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
There was an unauthorized charge to my credit karma account. I reached out to them to dispute the charge. As seen below they they blocked the charge from competing this time and multiple times after that point. On XX/XX/XXXX they allowed the charge to clear. I emailed them to dispute the charge again. After multiple back and forth, they told me to reach out to the merchant. I again explained to them they stopped this charge before and they refused to reverse it. I then asked them to have a supervisor to contact me. At this point they deactivated my card with out my knowledge.
I then started a deposit into my account from my XXXX earnings from the weekend so that I could get dinner. After the deposit, I went to my account too nice dinner if the cash to my savings account and saw that my card was deactivated and the money I was trying to deposit was not in my account.
I immediately called Credit Karma and was told they deactivated my card because it was lost ( Which it wasn't ) and they could not reactivate the card. I've tried too reach a supervisor and I have been on hold for 30 mins. And they refuse to reactivate my card
|
| 07/13/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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On XX/XX/2023, I was a victim of identity theft. Starting on the evening of XX/XX/XXXX I began to notice withdrawals from the Credit Karma spend account that I did not authorize. I still had possession of my card so I did not understand how these transactions were being made. I was able to log into my account on the mobile application because biometrics were used. However, when attempting to log into my account on a computer, the system did not recognize my login. After contacting Credit Karma by phone, I was notified that the email address was changed on my account and it was updated. A total of {$650.00} was taken from my account in 2 days. I disputed the transactions and we only refunded {$500.00}. Credit Karma, unbelievable to me, determined the remainder of the transactions were made by me... .they were not. I was transferred by email to Credit Karma 's fraud section ( they only communicate by email ) and sent them a copy of my driver 's license ( front and back ) and a copy of my marriage license. I also, just today sent them a selfie holding my driver 's license. Even with all of this, my funds have not been returned.
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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|
Web |
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I saw that around XXXX. I seen many pre approvals on credit karma at first I didnt pay it no mind but credit karma kept sending me pre approvals. Telling me I was pre approve for credit cards, and personal loans and that I could refinance my car. Every day I would see these offers and everytime I log in to check my credit scores. So basically after a few months of being told I was pre approval I totally thought I was in the perfect place to apply .I got so many offers from credit karma I started to tell my whole family about investments and vacations we were going to use these pre approvals for .So I finally applied around sometime 2020 and I got denied for two credit cards and a personal loan. I was distraught and very angry and felt very deceived. For months credit karma told me I was pre approved which was very much a lie .I was severely stressed out for weeks .I had migraines so bad I became anti social. My XXXX went from zero to one hundred. Now every time I see pre approvals I immediately close my phone and shut my computer off. This definitely has made me so uneasy I havent checked my credit as frequently as I should.
|
| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
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On or around XXXX to XXXX I saw a lot of pre-approvals on Credit Karma at first I didn't pay it no attention but credit karma kept sending me all sorts of different pre-approvals telling me that I was pre approved for credit cards, personal loans and that I can refinance my car, everyday I would see these offers every time I logged in to check my credit scores. So after a few months of being told that I was pre approved I thought I was now in the perfect place to apply I got so many offers through credit karma, I started telling my family about vacations and investments we was going to use these pre approvals for. So I applied on or around sometime in XXXX and I got denied for 3 credit cards and a personal loan I was distraught and was angry and I felt deceived I was marketed for months, credit karma told me I was pre approved This was a lie, I was severely stressed out, XXXX for weeks I had headaches so bad I became antisocial my XXXX went from XXXX to XXXX XXXX, now Everytime I see pre approvals I immediately close my phone. This has made me so uneasy and XXXX that I haven't checked my credit as frequently as I should.
|
| 11/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
on or around XXXX XXXXXXXX | saw a lot of pre approvals on credit karma at first I didn't pay it any attention but credit karma kept sending me all sort of pre approvals telling me that I was pre approval for credit card home mortgages and personal loans and the I can refinance my car every day I would see these offer everyday Togged in to check my credit score so after a few months of being told I was pre approved I thought that was in the perfect place to apply I got so many offers threw credit karma I starting telling my family about vacation and investments that we were goin to use these pre approvals for. so I finally applied on or around XXXX for 4 credit cards and 4 personal loans I Was distraught was very very angry and I felt deceived I was marketed to for months by credit karma. They told me I was pre approved this was a lie. I was serverly stressed out I was nauseous for weeks I had XXXX so bad I became antisocial my XXXX went from XXXX to XXXX now every time I immediately close my phone and shut shut my computer off. This has made me so uneasy and XXXX that I haven't checked my credit as frequently as I should.
|
| 10/28/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/2022 Credit Karma suggested I applied for a XXXX XXXX Credit Card, through Credit Karma, to help improve my credit score. The website also stated, my chances for approval was good and shouldn't drop my credit score no more than XXXX points. So, I applied and was APPROVED for a credit card. This one hard credit inquiry, decreased my credit score with XXXX by XXXX points. As, of today the XXXX point issue was resolved. However, Credit Karma also stated if XXXX payoff one of the items showing on my credit report, my credit score would increased by XXXX points. So, I took their advise and paid off two of the items that was showing on my credit report, XXXX XXXX XXXX and XXXX XXXX XXXX. Upon speaking with both agencies they informed me they would report to the 3 credit bureaus of my payment. ( Please see attached previous complaint issue that was resolved, bank statements of payments, and Credit Karma solution to increase my score ) As of today, I have not seen this increase in my credit score to paying off the items Credit Karma suggested. Also, I've spoken with all agencies above but this issue has not been resolved.
|
| 09/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
Credit Karma, a company I am a subscriber, represented with my current score of XXXX I could obtain a XXXX Credit Card to consolidate my debt and obtain reduced payments with its issuance. Credit Karma never disclosed that XXXX Card would be using a Hard Review of my account, nor did XXXX Card contact me to achieve my permission to do so. It short, they ran my Report, turned my request down and it showed up on my Credit Page as an Disapproval with the subsequent action of the other Two Credit Agencies lowering their scores on my credit. This all occurred without any change in my Financial Status as I have NOT missed any payments in over 275 months according to my record. I saw that the FTC was fining Credit Karma {$3.00} XXXX Dollars. I am requesting a Remuneration of a portion of those funds for my Personal Credit Damages. I would also like to suggest that the XXXX Credit Card be Fined for NOT notifying and obtaining permission to run the credit of potential card users. Thanking you for your continued help and over watch on Companies who continue to take advantage of the unsuspecting.
Sincerely, XXXX XXXX XXXX XXXX XXXX
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| 09/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
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On or around XXXXto now I was I lot of pre-approval on credit karma but they keep sending all kind of pre-approvals telling that I was was pre approved for credit cards, personal loans and refinance my car, every day I would see these offers ever time I login to check my credit score and still do, so after a few months of being told I was pre approved I thought I was in the prefect place to apply, I had got so mean offers through credit karma and I told my family about it that we was going to use the pre approval for vacation, so I applied most of my injuries came from credit telling me I can get a loan for cars and and refinance my car I have now and I never got approved from any of the Excellent approved offers from credit karma and my credit down a lot I was being lied to for months by credit karma being missed led and causing me to stress for weeks over this and XXXX XXXX so bad I became antisocial my XXXX went from XXXX to XXXX. Now every time I see pre approval I immediately closed my phone and shut my computer off this has made me so uncomfortable and XXXX that I havent checked credit as frequently as I should.
|
| 06/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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There are 2 accounts appearing on my Credit Karma XXXX, XXXX XXXX and XXXX XXXX that are still appearing as open but XXXX deleted these account months ago but Credit Karma will not delete them I am asking that Credit Karma obtain updated information for these 2 accounts from XXXX so that they can be deleted from the Credit Karma XXXX as they have already been deleted from regular XXXX. So I am asking you to please help me as Credit Karma will not remove these accounts and they are negatively impacting my credit score and stopping me from obtaining housing. All Credit Karma has to do is get the most updated information about these 2 accounts directly from XXXX and XXXX will have no information on these 2 accounts which will prove that they have already been deleted from XXXX and should therefore be deleted from the XXXX report that Credit Karma shows. I am attaching my most recent Credit Report directly from XXXX which does not show XXXX XXXX and XXXX XXXX reporting to my credit report which clearly shows they have been deleted and proves that Credit Karma does not have the most updated information on these 2 accounts.
|
| 12/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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|
Web |
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On or around XXXX - XXXX I saw a lot of pre approvals on credit karma at first I didnt pay it any attention but credit karma kept sending me all sorts of different pre approvals telling me that I was pre approved for credit cards, personal loans and that I can refinance my car everyday I would see these offers every time I log in to see my credit scores so after a few months of being told I was pre approved I thought I was now in the perfect place to apply I got so many offers through credit karma I started telling my whole family about vacations and investments we were going to use these pre approvals for. So I applied some time around XXXX and I got denied for 2 credit cards and a personal loan I was distraught I was very very angry and I felt deceived I was marketed to for months, credit karma told me I was approved this was a lie. I was severely stressed out I was XXXX for weeks I had XXXX so bad I became XXXX my XXXX went from XXXX to XXXX now every time I see pre approvals i immediately close my phone and XXXX my computer off this make me so uneasy that I havent checked my credit as frequently as I should.
|
| 03/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
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|
Web |
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Credit Karma is an incredibly shady company. XXXX already has a near monopoly on the tax filing business for regular filers and they they insert this financial services arm into it. They say that they are trying to get you your money faster so you start to sign up, only to realize by " get your money '' they mean they are creating a card account by which they hold your money and probably use it for other investments.
That in itself is very unethical. But before I fell into that trap i went back and went with a normal direct deposit. But at the end of the whole process they sent me to a Credit Karma page which said they were still sending me a card.
I looked all over the website for how to cancel that card and cancel the account with no luck. So i went on their help chat. The first person handed me off to a second person who handed me off to a third person who they said would email me.
It should not be this hard to cancel an account i was tricked into signing up for only minutes beforehand. And XXXX should not be able to leverage their tax filer access to build a credit card business using tax payer refunds.
|
| 06/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
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on XX/XX/2021 I logged into my credit karma account to check possible auto loan refinance rates. I was taken through a very general prompt. I was never specifically told that my credit was going to be checked for this request. I was under the impression that my credit will not be checked and I will be displayed rates on a pre-approval basis, more like a soft inquiry. Once I was alerted of an inquiry on my report, I checked my report and found two credit inquiries from XXXX XXXX. I never followed through with them after my initial request and was not aware that they checked my credit. I called them on XX/XX/2021 to have these inquires removed and they told me they won't remove the inquiries because I should have known credit karma will check my credit. This was completely false, there was no disclaimer on Credit Karma. I would like them to remove the two inquires placed on my credit report on XX/XX/2021 and XXXX. I still don't understand why they checked my credit twice. The impact of these inquiries resulted in my long standing credit card lowering my credit limit as well as my credit score dropping 10 points.
|
| 02/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
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I opened a checking account with Credit Karma in XXXX. At the time, they had a promotion whereby I would earn a {$150.00} bonus if I received a direct deposit by XX/XX/XXXX. The bonus was supposed to be paid out by XX/XX/XXXX. I received a direct deposit from my employer on XX/XX/XXXX, and when I did not receive the bonus, I inquired with Credit Karma. On XX/XX/XXXX, I was told that I had been added to the recipient list and would receive the bonus within 7 to 14 business days. When that time had elapsed, I again inquired about the bonus. This time, I was referred to a different promotion that required me to file my taxes through XXXX and receive my refund with Credit Karma via direct deposit. It would also not pay out until XXXX. Even after explaining to the representatives that this was not the promotion I signed up for ( and providing a screenshot ( twice ) of the offer ), they refused to do anything.
I have attached a screenshot of the promotion, my bank account showing the direct deposit on XX/XX/XXXX, and the XX/XX/XXXX13 email from Credit Karma stating that I was being added to the recipient list.
|
| 04/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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Web |
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On XX/XX/2022 Credit Karma deposited {$2600.00} into my card. My federal refund was supposed to be {$2.00}, XXXX. After paying my fees from XXXX XXXX for filing, Credit Karma took out an additional {$210.00}. These fees were not discussed nor disclosed to me. My federal refund was supposed to be in the amount of {$2800.00}, instead {$2600.00} was deposited into my Credit Karma card. I did not authorize any other fees nor were any fees disclosed when I filed my taxes. I have been trying to get in contact with Credit Karma and XXXX XXXX. However, they are blaming each other for the money that was taken out of my federal refund. This is unacceptable and because of Covid, I was expecting all of my refund to pay my back pay of 3 months of mortgage payments. Please help! I would like my {$210.00} back on my card. That is my federal income tax refund. Please feel free to contact me by email and/or by phone at XXXX XXXX XXXX. I am not getting anywhere with Credit Karma or XXXXXXXX XXXX I am asking for your assistance. Credit Karma has also done this to numerous of clients who filed with XXXX XXXX. Please Help!
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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Within 2018 and present and even before, Ive received a lot of pre approval emails as well as notifications on credit karma website/application. I was apparently pre approved for credit cards, personal loans, auto loans and refinancing. I received these offers almost daily and especially whenever I would log in. With all the offers I was getting from credit karma I thought I had great opportunities for my family and I. So I applied multiple times for credit cards, personal loans and auto loan a couple of times thinking I was approved which was clearly a lie in which hindered me from accomplishing plans I made for me and my family due to being pre approved and left me worse off than before with destroyed plans, a ton of hard inquiries and a lowered credit score. This interaction with credit karma cause a lot of harm to me I was depressed for my credit being dropped whilst I was working so hard to lift it up let alone the plans that couldnt be achieved in pursuant to better my life because I was lied and tricked into doing something that I thought would better my life but in turn helped to devastate it.
|
| 09/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX We were on a 3 month Forbearance Plan Agreement of {$1400.00} all three payments were made on time. Modification paperwork started XX/XX/XXXX and went thru XX/XX/XXXX.
doing this time no payments were required per bank rules. We received a copy of our credit report in XXXX and found that our credit showed negative credit reporting for the months of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX, XXXX has nothing although the payment was made on time. I called and spoke to XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX and XXXX on XX/XX/XXXX all of whom work in the credit department at XXXX and all who refuse to help. This is a new way of keeping us slaves to XXXX. The modification is intended to help us make affordable payments while going through hardship instead XXXX has raised the payments higher than before. I am unable to work due to my caring for my XXXX XXXX XXXX Veteran spouse and XXXX don't give a XXXX XXXX XXXX! Our payments are now at {$2200.00}. Because of the negative credit reporting from XXXX we can't move forward.
|
| 12/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am writing to bring to your attention an issue I have encountered with my credit report. I noticed an unexpected drop of XXXX points in my credit score, which I couldn't attribute to any financial action on my part.
In an attempt to rectify this situation, I reached out to your customer service team. However, they informed me that they were unable to locate my information in your company profile. This was surprising and concerning, as I have been actively monitoring my credit through your services.
Despite my efforts to resolve this issue, it remains unaddressed. The unexplained drop in my credit score is causing me significant distress and potential financial harm. I am concerned about the accuracy of my credit report and the potential impact this could have on my future financial endeavors.
I kindly request your immediate attention to this matter. I am hopeful that upon receiving this information, you will be able to identify the cause of the score drop and rectify any inaccuracies in my credit report.
I look forward to your prompt response and resolution of this issue.
Best Regards,
|
| 09/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
This is a complaint about Credit Karma, which provides banks and credit card companies with referrals to solicit business from consumers. In the interest of refinancing my home with a company advertised in my Credit Karma account ( New American Funding ), I made a refinance application with XXXX XXXX XXXX, after shopping with a few other banks. I decided on XXXX because they promised to close my loan in 3-4 weeks. And after three months XXXX decided to terminate my loan. In short, this was done because XXXX did not want to honor my rate lock, which was made exactly two days before the Fed made their initial rate increase this summer. XXXX stalled, redundantly asked for documents, and attempted to change the terms of the loan, adding around {$7000.00} in additional closing costs at the eleventh hour. They also refused to honor the locked rate of 5.1 %. XXXX was dishonest, unethical, and in my opinion, operated illegally in their dealings with me. I have already filed a complaint about XXXX with CFPB. However, this complaint is directed at Credit Karma, for exposing me, their customer, to XXXX.
|
| 04/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have an account on XXXX XXXX, which is a free site that monitors your credit ongoing. The last week of XX/XX/2018, I followed some steps on the credit karma website to view more information about whether their suggested credit cards were really a good match for me.
I don't even remember which cards I looked at, but after I did it, my credit score dropped XXXX points! As if I'd done a hard credit inquiry!
I went to my email to check if there was anything confirming a hard credit check and there was nothing. Nothing in my finances had changed at all. After inquiring with customer service at XXXX XXXX, I got no answers about whether there was a hard credit check done on my account on XXXX XXXX 's website. I just got bounced around from one rep to the other who only had canned answers.
XXXX XXXX completely destroyed my credit and ability to obtain a business loan and I can't even get on the phone with someone or talk to anyone who can provide any specific answers about my credit.
I need help obtaining the assistance from this company as I did not authorize anything be done on my behalf.
|
| 08/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
security breaches since XX/XX/XXXX It's not safe to use these passwords Stop using them ASAP especially for accounts that have sensitive info ( like your banking app or email ).
Exposed password XXXX Exposed password XXXX Exposed password XXXX Exposed password XXXX 20 data breaches Review the breach details to see what happened and what you should do about it now.
XXXX Reported XX/XX/XXXX Verifications.io Reported XX/XX/XXXX Collection # 4 Combo List Reported XX/XX/XXXX XXXX Antipublic Combo List Reported XX/XX/XXXX Collection # 2 Combo List Reported XX/XX/XXXX Collection # 1 Combo List Reported XX/XX/XXXX Not Disclosed Reported XX/XX/XXXX Combolist of XXXX XXXX Credentials Reported XX/XX/XXXX Exploit.in Reported XX/XX/XXXX XXXX Reported XX/XX/XXXX Email Data List ( Email List ) Reported XX/XX/XXXX XXXX XXXX XXXX Spam List Reported XX/XX/XXXX Anti-Public Combo list Reported XX/XX/XXXX XXXX XXXX XXXX Reported XX/XX/XXXX XXXX XXXX ReportedXX/XX/XXXX XXXX Reported XX/XX/XXXX Not Disclosed Reported XX/XX/XXXX XXXX Reported XX/XX/XXXX XXXX Reported XX/XX/XXXX XXXX Reported XX/XX/XXXX XXXX
|
| 12/11/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I have been a victim of identity theft. I placed a fraud alert and credit freeze with the 3 bureaus. The applications are numerous and keep coming in. Although they are being declined due to the credit freeze, one of the applications for a pre-qualified personal loan through a bank was through Credit Karma. I do NOT have an account set up with Credit Karma, never have had one. I tried to get information from Credit Karma to cancel any account they have in my name because it is fraudulent, but they have no phone number, and have not responded to my email requests through their " Contact Us '' support email address. I put " URGENT FRAUD/ID THEFT '' in the subject line, and after 5 days, no response. If the thief has a Credit Karma account, they can get copies of my credit reports and have even more identifying information! I have contacted FTC, local police, credit bureaus, and the Postal Inspector General, but if someone has this much access to my credit file through Credit Karma, I want to know how they set up the account, and to get it cancelled. How do I get a response from Credit Karma?
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I applied for a loan because of credit card debt through credit karma because i saw that i was pre approved for the loan with XXXX. I was denied a loan by XXXX even when told by credit karma that i was prequalified. XXXX referred me to a another company called XXXX XXXX XXXX, by this time i just recieved a negative on my account. XXXX XXXX offered to fight and remove negative so that i can get approved for a loan. They charged me XXXX a month to remove 1 negative. Now this actually hurt me financially because instead of paying XXXX a month towards the loan that could have taken care of my debts, i am stuck with late fees with my credit card company. Now i am in need of even a bigger loan to compenate for the times i wasnt able to pay my credit card. If they had given me the loan my debts would have been paid off and there would be late fees. I felt cheated and tricked into even more debt. I could have even paid the negative with the loan as well so there was no need to get denied a loan. I feel like credit karma shouldnt have told me to apply to XXXX now i feel like im going im circles.
|
| 11/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My credit karma account has been fraudulently accessed by identity thief. There is no way for me to restore my access to credit karma despite numerous attempts due to hacker changing profile. Credit Karma has no phone number. I have filed emails to customer service everyday for 20 days and the hacker is still in my account. This all has occurred during XX/XX/XXXX This is critical to my financial well being due to the fact that the hacker is seeing all my accounts, and has hacked into ALL MY ACCOUNTS over and over I have had to close several accounts and I have had to change my bank account 5 times in 20 days. I can no longer transact anything online. STILL the hacker finds my accounts because they are in my Credit Karma. Credit Karma should not be allowed to operate since there is NO PHONE NUMBER and they do not call back when you follow the correct channels. Hacker hacked that email I was using with Credit Karma so the hacker is probably receiving EVEN MORE INFORMATION by getting any responses by Credit Karma. It is vital Credit Karma is shut down since there is no way to contact them.
|
| 10/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Older American |
|
I have written to your company before with my thoughts. Your company isn't any kind of legitimatecredit keeping agency. You do not represent anything that even closely represents a fair and an accurate picture of one 's financial health. What you are is a Credit Card Sales Company. Credit Karma is a CONSPIRACY, not a company, to XXXX people into buying one of their suggested credit cards, too numerous in this dispatch to mention. The algorithms used to calculatea client 's supposed rating are basedon nothing but how often he/she takes advantage of one of their offers and how deeply one gets themself in debt with said card so that the credit card companies get the wind-fall profits on the criminal interest they charge whichCredit Karma get a hefty slice. There is no effort on Credit Karma'spart to paint an accurate picture of a card holders true financial health, only how many cards they buy and how deeply they get into debt with them.
In addition you carry information that is thirty years out of date and since there is no provision to update on your site the problem goes unchecked.
|
| 03/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2021 my credit score decreased by XXXX points for an account in good standing that I verified with company of card is still open. Credit Karma removed this card from my credit profile causing my score to fall XXXX points. I contacted the bank of card and they have verified that this is an error on Crefit Karmas be-halfand they assured me this account was NOT removed by them.
Also, I checked today and it has fallen an additional XXXX points due to an addition of a credit card they highly suggested I needed for my credit profile.
They also told me by removing a delinquent account it would raise my score XXXX points. So I paid account in full resulting in removal of derogatory account. It didn't have a positive result, in fact there was no change to my credit score.
Currently, I'm most frustrated with the fact they have accidentally or at fault of theirs have unlawfully removed a good standing account from my report for no reason.
I have contacted them and nothing has been resolved.
This should be illegal.
Here in trying to get a mortgage loan and they have ruined that.
|
| 05/05/2022 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit Karma issues bank accounts through XXXX XXXXXXXX. But credit karma refuses to allow access to this account. I am unable to link any bank account to my credit karma account and I have no way in depositing cash into my account. I have tried multiple bank accounts over different days and Im constantly getting an error saying Credit Karma is unable to link external accounts, they offer 0 support otherwise.
Credit Karma does not allow manual linking of external accounts and their account linking program with plaid does not work. It should be illegal to not allow people to access, weather that be withdrawing or depositing money. It has been over 10 days and Im still unable to link an external account and now am possibly going to be late on rent. This is ridiculous.
Withdrawing cash is very inconvenient and can almost not be done without fees being assessed, most of all points atms do not work and are not even around. Depending on the time, all atms will be closed and your are forced to use an atm that will assess fees. Credit karma is not allowing access to customers money.
|
| 12/10/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was notified by XXXX XXXX XX/XX/2023 that my SAVE account ( XXXX XXXX XXXX XXXX ) was placed on hold. The link they provided to gain more information did not work, it sent me to a page to start a Credit Karma XXXX account instead. I chatted with a service agent on their site who escalated the problem. I received an email saying they were unable to provide any more information at this time. My money was unable to be accessed for transfer on the site during this time. A week later I emailed them again as it was still on hold. They again said there was no information available about the hold.
" Unfortunately, no other details can be given at this time. We appreciate your patience and cooperation while your account is under review and we apologize for any inconvenience. You will be contacted once your case has been resolved. '' I received no further communications from them about my account status. A month later, I was able to transfer my money out. I chatted with an agent again and they said the hold was still " under review '' and they could not provide any more information.
|
| 06/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma ( www.creditkarma.com ) is an online service that provides free credit reports, tax preparation services, and offers for credit cards and mortgage financing. Among their partners are the credit bureaus XXXX and XXXX.
My credit reports are frozen at XXXX and XXXX, as well as at XXXX. Yet Credit Karma has sent me messages about my credit card payments and usage, mortgage balance, and other information that should be soundly locked inside the credit bureaus.
Credit Karma is not authorized by me to access my credit information. XXXX and XXXX are not authorized by me to share my credit information. So either Credit Karma is obtaining the information illegally or XXXX and XXXX are violating the credit freeze and my privacy by providing my credit activity to Credit Karma.
If this is being done to me, it is almost certainly being done to others, exposing my data to a third party and, potentially, to bad actors who might hack into their servers. This is a violation of consumer protections, undermines the purpose of credit freezes, and deserves immediate attention.
|
| 11/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Credit Karma Inc. / CreditKarma.com Complaint I reside at an RV park in Texas. The General Manager of this park contacted me and informed me that he had received information from CreditKarma.com, doing business as Credit Karma Inc., that I had registered a vehicle to the park address which is against their policy. I have not registered a vehicle to the park address. I informed the GM of this. I contacted Credit Karma Inc. via XXXX which is the only way to contact this company, as they have no phone number or mailing address publicly listed, and requested that they disclose any information in their database related to my identity. I understand that the Fair Credit Reporting Act provides me the right to have access to my personal information in a companies database if that information is to be used for the purpose of credit reporting or screening my identity. Credit Karma Inc. refused to disclose my information and attempted to elicit further information from me by claiming that they required names and email addresses that I have used in the past in order to verify my identity.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
There is no option for me to select so I had to choose the closest to my issue. But I have an issue with Credit Karma. Foremost, For years, the platform has reported higher credit scores to myself. So accordingly I have applied for loans, financing on a vehicle, as well as applied for credit cards that say I have excellent approval, yet I am turned down. Which brings me to my second complaint : The platform informs me that I have excellent approval odds for a credit card, but when I apply I am denied. Therefore taking another huge hit to my credit score because the card company is running my credit to see if I can be given the credit card. This has been happening to me for the last 5 yrs at least and I cant get ahead because I continue to tarnish my credit with hard inquiries. Something needs to be done about this and I would like some major assistance in some way on these issues. This is a two pronged issue : higher credit scores being reported false approval odds for credit cards that later deny my application causing me to take hits to my credit.
Thank you for your time.
|
| 11/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Older American, Servicemember |
|
My name is XXXX XXXX XXXX. I attempted to create an account with " Credit Karma '', ( creditkarma.com ), using my email account in order to obtain my credit score ( s ).
But I was unable to do this because My email is still registered to my mother who passed away in 2016. ( I held a 'Durable power of attorney ' on her behest until her death ).
( This is a serious issue, because it directly affects my ability to obtain and monitor my credit activity ) Credit Karma 's Help section does NOT provide any way to correct this. Further, Credit Karma has failed to provide a 'contact number ' anywhere on their website for issues such as this.
Having 3 degrees in computer sciences, I was able to obtain one single phone number for their XXXX XXXX office through some of their filings with sec.gov. ( Securities and Exchange Commission ), But that number appears to connect to their 'Loan department ' I placed a call to that number and it went straight to 'voice mail '. Having no other option, I briefly described my situation in the voice mail, but have yet to have heard back from them.
|
| 07/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I started banking through credit karma when they introduced their instant karma feature. On XX/XX/XXXX at approximately XXXX I received an email stating, " We noticed some new activity on your profile and are reaching out to ensure the security of your account. Please provide a front and back copy of a valid government issued photo ID along with a statement copy of the external linked account ending in XXXX. Please ensure the statement of the external linked account shows the account owner 's Name.
We apologize for any inconvenience but this is necessary to maintain the security of your account I submitted the proofs that day. It is now XX/XX/XXXX and Everytime I call their customer service all they say is it's been escalated and being reviewed. Our specialized team is reviewing everything. When I ask to speak the the specialized team they say they only communicate through email. I still 12 days later have not heard a single word from this so called specialized department. They will not give me any information as to why my account was locked or when it could be released.
|
| 11/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opened a spend account with Credit Karma and transferred funds. One transfer was duplicated and left my original checking account overdrawn. I initiated {$2000.00} transfer the XXXX and they state I initiated one on the XXXX but can not provide any proof such as time ect. I was told by their rep to get with my bank to have it reversed. I did so and Credit Karma locked my account. The money has now been figured out, my original checking is right and my Credit Karma account shows exactly what I initiated to be deposited. However they have left my account locked despite numerous attempts to inquire why. What concerns me most is that when you call in all you can speak to is a ticket agent who sends the actual banker a message, no direct contact is allowed. I feel that while I have used their products in the past with no issues that somehow a scammer got into this matter or has a fraudulent link on their account. Any repose from them is that they cant tell me anything at this time which in the bank world is very concerning when your asking for basic details of transactions.
|
| 09/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Today, XXXX XXXX 2023, I discovered that there had been XXXX unauthorized fund transfers between my bank, XXXX, and Credit Karma account totaling {$5100.00}. I immediately called my bank to freeze all transaction with no response from Credit Karma to that account and was told that I had to wait until those unauthorized transfers posted.
I then logged into Credit Karma to find that my accountbinfo had all been changed and digital account representatives were unable to help me. After I changed my account info back to my phone number, they could locate my account and I was told to wait for an email to resolve my dispute. I have attempted to contact via email I received several times in effort to prevent the fraudulent funds from being withdrawn when I found that a new card had been requested at the same time as the transactions with no response from Credit Karma.
In the meantime, several transactions from Credit Karma occurred from New York and nearly all the funds are gone.
I have screencaps of this occurance and an associated email to the perpetrator as XXXX, XXXX
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX I saw a lot of preapprovals on Credit Karma. At first I paid no attenion but I continued to get notices. I would recieve offers Daily when I would log in and check my credit score. I started feeling I was in the best place to apply. I told my kids and family that we had relieved these preapprovals and we would get out of dept and the personal loans would be helping my business move forward. Sometime in XXXX I applied for two personal loans and 2 credit cards. I recieved tons of letters in the mail. I was told by Credit Karma that I was preappoved for these loans. I was marketed for months on these loans. I was decieved by the Credit Karma. I had no job and the bills were billing up. I developped some severe Anxiety from this. I have developed a really high stress and increase in XXXX XXXXI still have companies offering me preapprovals but after I was decieved by Credit Karma I get XXXX over these incoming emails. I thought they were good for people and helping them out. Now I feel every bank and others are trying to get a finacial gain.
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Servicemember |
|
Credit karma took over XXXX and with it they took over my account.
They keep sending me things to create an account with credit karma ( I refuse ) my account had been closed since the Start of XXXX.
Multiple phone calls all end with them saying they can't direct deposit into any of the provided bank accounts. And they also can't mail a check. They say my only way to get my money is to open an account or wait for an email ( which they haven't replied in over 2+ weeks ) and that they escalated my profile. I think they're doing this to many customers.
I have no signed paperwork with credit karma. They are holding my money ransom to force me to open an account. It's deceptive, and it needs to stop.
It's been XXXX weeks since I told them to send my money via check ( they replied they can't send checks ).
I provided XXXX different bank accounts and routing ( they state there is an error with their system so they can't deposit ) I've reached out via email Multiple times a week since XXXX and Multiple phone calls.
They will not give me my money. Please help.
|
| 05/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
On XXXX XXXX I was trying to pay my car note and car insurance bill and my card kept declining. I had over enough to cover the charges. I called the customer number for Credit Karma spend account, and was advised that my card account had been locked by the system. The customer service department told me they could not tell me why. The rep told me that they send a help ticket to the tier one team. They also advised me that it usually takes 24 hours to get a answer. I have continued to email, call and speak with supervisors and still have not been given a answer as to why my account is locked. My account has currently been locked for 5 days now. I have not received a call back, email, or mailed notice as to why my account is locked. The number provided to me as the customer service number says they can not give me a answer and the only thing they are allowed to do is make a email request for me. Im reaching out for your assistance because I cant get any answers on why my account is locked and I have not received a resolution to my many complaints to this company.
|
| 08/30/2023 |
Yes |
- Debt collection
- Other debt
|
- Electronic communications
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
XXXX - XXXX Internet Service : XX/XX/2023 My internet was turned off by a woman who is truly a threat to society. I called XXXX - XXXX, they said the person that called had my personal information, and told them to shut the service off when I never gave any permission to. They helped me get it turned back on with more security.
XXXX XXXX Straight Talk : XX/XX/2023 and XX/XX/2023 My phone service was hacked into by the same woman thats a threat. I contacted my Straight talk service to rectify the issue that the same woman is causing, they explained they have now made it safe, however I still had to change my number days later.
XXXX : XX/XX/2023 I received an email claiming I will be owning {$1300.00} from my account. I called the XXXX customers service line. They immediately helped me and gave me an email to protect my name considering I never had made an account with them.
Credit Karma, XX/XX/2023 I received an email from Credit Karma claiming I opened a new account when I most certainly did not! We still havent fully been able to rectify that issue yet.
|
| 01/22/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/20 I initiated a one-time {$800.00} deposit into my Credit Karma savings account from my bank account.
On XX/XX/20 Credit Karma transfers the {$800.00} and then initiates three more transfers for {$800.00} totaling {$2400.00}. Credit Karma then returns {$800.00}. Now I'm missing {$1600.00}. It's not in my bank account and it's not in my Credit Karma account.
My Bank, XXXX XXXX XXXX XXXX told me I need to contact Credit Karma and that each {$800.00} transfer is its own line item, not multiple attempts to process the same transaction.
Credit Karma does not have a listed customer support phone number, but they do have a help desk. On XX/XX/20, I submitted three incident reports asking for help. I have received no response. I realize they may need more time to reply, but any credit they issue will require 2-3 days to process. I'm nearing the end of the month and my account is now in the negative.
I found a phone number on my statement summary. It is just a recording asking the customer to leave a detailed message about the issue. I left a message.
|
| 02/04/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
While reviewing my credit reports on XXXX, XXXX, and XXXX in XX/XX/XXXX, I was stunned to see that my XXXX XXXX Credit card, ending in XXXX had been reported as closed on XX/XX/XXXX causing me to lose XXXX points off my score. I immediately called XXXX XXXX XXXX to verify the status of my account. XXXX XXXX XXXX informed me that my credit card ending in XXXX was not closed, but under " special handling '' with my Credit Protection Insurance that I initiated in XX/XX/XXXX. I lost my job in XX/XX/XXXX and thought it was a good idea to utilize my Credit Protection benefits for my XXXX XXXX card. My benefits were approved. Two payments have already been made. One for {$75.00} on XX/XX/XXXX and another payment for {$25.00} on XX/XX/XXXX. The problem is it's been reported as " Closed '' on all three of my credit reports, and my credit score was dinged by XXXX points! XXXX XXXX XXXX insists that my account is not closed, yet nothing has been done to reflect my account being " Open '' and my XXXX points reinstated on XXXX, XXXX, and XXXX.
Please help me.
Thank you.
|
| 10/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There is a hard credit inquiry on my account dated XX/XX/XXXX from the following company : XXXX/XXXX XXXX XXXX, Fl XXXX XXXX I never applied for this credit card. I contacted the company and they say they don't have an open account for me and that I need to contact Credit Karma to resolve the issue, CK tells me to contact the business to get it cleared up.
There is a hard credit inquiry on my account dated XX/XX/XXXX from the following company : XXXX/XXXX XXXX, Fl XXXX XXXX I never applied for this credit card. I contacted the company and they say they don't have an open account for me and that I need to contact Credit Karma to resolve the issue, CK tells me to contact the business to get it cleared up.
There is a hard credit inquiry on my account dated XX/XX/XXXX from the following company : XXXX/XXXX XXXX, Fl XXXX XXXX I never applied for this credit card. I contacted the company and they say they don't have an open account for me and that I need to contact Credit Karma to resolve the issue, CK tells me to contact the business to get it cleared up.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Older American |
|
Hello. I went on credit karma on XX/XX/22 and was told that if I applied for more credit it would be helpful to increase my credit score. Credit Karma is a free website to view your credit score and suggestion site to increase your score and monitor it. I looked at the the cards they suggested and the credit card, XXXX, was a card that had OUTSTANDING APPROVAL ODDS for me to apply for. Well, I was denied. Which had my credit score instantly drop XXXX points and XXXX points to each reporting agency that they give you information for. I am in the process of trying to sell my house and apply for a mortgage to build a home. But now with this hard inquiry on my credit report, which again I had OUTSTANDING APPROVAL ODDS for, I can not due any of this. My score dropped to XXXX and XXXX. I don't know what to do now. Yes, I applied but I would have not applied if I did not have such high approval odds. Can you help me? You can reach me at XXXX or email XXXX. This is a terrible situation to put to a consumer who is trying to rebuild their credit. Thank you XXXX XXXX
|
| 03/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
Older American |
|
XXXX reported my credit score as going down 85 points because I paid my credit card off. I called XXXX and complained because this happened before and I filed a complaint on XX/XX/2018. It took weeks to get it fixed. I called XXXX today and they told me that the credit score that Credit Karma is showing for me is not their credit score for me. So, if that is true, Credit Karma is showing the wrong score and I fear they are doing so to get me to take out more credit cards. Also, I received a called from XXXX telling me a fraud was placed on my social security number and that I needed to call XXXX immediately.
I am concerned because my mortgage loan is currently in the underwriting process and I am unable to know what is going on because of these current actions. Also, since underwriters check fraud records during their approval process, I fear that a scammer has gotten my information while that report was being run. Also, I am concerned that Credit Karma is showing me incorrect information on my account.
Please invesitgate to help me and others. Thanks!
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
About a week ago, I transferred XXXX dollars out of my credit karma checking account to my XXXX XXXX XXXX Savings acct. for some reason, the transaction was flagged by XXXX and sent to my linked bank account at XXXX XXXXXXXX XXXX. However, my XXXX XXXX XXXX account had already been closed for some time, and naturally, the money was sent back to credit karma from XXXX XXXX XXXX as it should have been in the first place. Upon the money reaching my credit karma account, my account was immediately locked and placed under review. I am lodging this complaint towards credit karma in order to get their attention because its almost all the money I had and I can not afford to wait weeks and weeks for them to unlock my account. The full explanation of where that money came from and why is presented above. Credit karma offers no way to contact their specialized review team, therefore I am getting in touch with them by whatever means I have, in this case via the CFPB. Please get back to me credit karma, and please unlock my accountI really need the money. Thank you.
|
| 10/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX I called credit karma and told them there was a debit from my account I did not authorize. They mailed me a new card and cancelled my old one. When I got my new card I went to activate it and couldn't access my account because I have changed phone numbers. So I called credit karma and asked to change my number so I can get access to my account. They asked me to upload documents. I have uploaded my documents to them 10 times since. I have called customer service every day since. All I can get for an answer is wait for an email. They have no way of getting an answer from their verification services other than by email. Or I'm hung up on. I am not allowed to speak to a supervisor. So I have to wait. In the process of waiting I'm over {$300.00} in late fees on my rent. I have had my car insurance cancelled, I am about to have my power disconnected, and my phone service as well. Every day it is still the same answer they don't know I have to wait for an email. This is ridiculous quite frankly. I shld be able to access my money that I worked for.
|
| 09/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My name is XXXX XXXX almost 5 years ago I applied for government housing finally after waiting that long I received my voucher when you receive your voucher you only have 60 days to find housing and if you dont theyll give you two extensions thats another 60 days well they giving me five extensions total so thats 210 days altogether and I still can not find housing and I did not understand why because Ive never been in trouble So I was a little confused till I got an email saying I got denied because my credit so I started looking into it and I saw my brothers name as far as I can look back XX/XX/2020 his name is on my credit report around eight months ago I contacted the credit bureau and told them the all them high inquiries are not me the lady basically said I had to jump through all these loops and holes come to find out it was really my brother now since I lost my housing voucher that I waited five years for me and my kids are homeless we have nowhere to go we are sleeping in my vehicle I do not know where to turn I lost everything because of this
|
| 01/06/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My complaint is against CREDIT KARMA SAVINGS ACCOUNT.
I have membership with credit karma all. I sent them money months ago, and I tried to link a new account and delete my old account that doesnt exist anymore. I found myself going back and forth with their email reps from XXXX or XXXX, 25 emails, and after hours of wasting time, I asked their rep to give me my funds back in a form of check because their system couldnt save the new banking information.
After we agreed with the rep that he will send my funds in a form of check he sent it back to my old bank account ( according to their last email ).
Now they will need to send me the money back in a form of check I dont care what they have to say. Its only XXXX something dollars, but its not fair how they are handling my money and even though I requested something they did something else. Its not normal that a bank who is holding my money, doesnt have customer service, no phone number and their reps dont write their names on the email or worker id. Looks like a big scam and people are falling for it
|
| 01/17/2016 |
Yes |
|
- Incorrect information on credit report
- Public record
|
|
Web |
|
|
Since " hard entry 's '' are of public record -- I choose that area as the area I wish to dispute.
I just reviewd my Credit Report completely looking at each section and what it means. I read about the hard credit inquiries and I dispute that XXXX had my permission to check my credit. I called them to ask questions about their services because I was thinking about changing my carrier. I WAS NOT ready to change carriers at that time. Just inquiring about their rates. I DO NOT think I should have a hard entry from them on XXXX XXXX, 2015! I only asked questions over the phone about the rates and promotions that were available at that time. I do not remember being told they were going to check my credit because I was not ready to go to the next step to start service with them and change carriers. If I had been informed, I would have told the agent, " NO! DO NOT Check My Credit! I am Not ready to change carriers yet! '' So, I would like this " hard entry '' from XXXX removed from my credit report. Thank you in advance for your attention to this matter.
|
| 08/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
Servicemember |
|
I have written called emailed CREDIT KARMA to fix this issue and they wont. Credit Karma is charging my credit for XXXX that I never received and saying I signed something that I do not know what I signed but I know that a company can not charge me XXXX $ when I never received and they never gave me XXXX XXXX So how can a company charge me XXXX $ for free ( me not receiving anything ) to my credit. If they want to charge me XXXX to my credit then give me my XXXX $ loan. They tricked and scammed me because it used to be owned by XXXX when I never agreed or signed up for being scammed and affect my credit for XXXX $ I never received. Also says if I never made a payment towards the XXXX $ in the terms in conditions that I can cancel it and they wont do it. All I know is I cant be charged XXXX $ that I never received or got. So they get XXXX $ for free from me and they didnt give me a dollar?! No way Ill go to court they cant do this Im working so hard to get my credit back and they just wipe away years of hard work on my credit. Like Im beyond upset.
|
| 08/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I opened up a spend account with Credit Karma. They denied several debit transactions that I attempted to make at XXXX. They advised me to make ACH transactions. I did. All of which they rejected, 3 days later. I incurred a return fee at XXXX and while I did receive my money back for two transactions. I have not received my funds back for the {$39.00} transaction. I made this transaction on XX/XX/2021. I have provided Credit Karma proof that they didnt release the funds to XXXX. My payment was rejected, I had to make a second payment, all of which I provided proof of. It is now 9 days later, 13 emails and 3 phone calls later. They will not provide me with the refund of {$39.00}. They continue to tell me that they will escalate my claim, this never happens. They then state that if the problem resolves itself, that I should let them know. I withdrew my remaining funds and intend to cancel this cardas soon as I receive my refund. I am simply asking for what is mine. They did not pay the merchant. They have not reimbursed me. This is theft. Thank you.
|
| 04/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2022 in the late evening I tried to get groceries at the store and my card was declined. I called and they said my card was locked I needed to unlock it and they told me that they were not able to unlock my card or give me a reason why it was locked. And proceeded to tell me that I was not able to have access to any of my money. I called back XX/XX/2022 early morning and the customer service rep told me that I was not able to speak with anybody that would be able to tell me why my card was locked while I was not able to access my account then I would have to email and wait for a reply. And until further notice I was not allowed to have access to any of my money. I have auto pay set up for a credit card to increase my credit score and it is being declined I have no money to take care of my daughter and at this point I've been receiving emails from credit karma saying that they are not able to tell me why I can't have access to my money or why my account is locked. This is highly illegal and I'm very interested in searching for an attorney
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
First of all I received my refund advance from Credit Karma on XX/XX/22. My account was frozen about a month later with no warning or reasoning. I have literally called over 30 times in the last couple weeks trying to resolve my issue which resulted in various failed and automated email responses which were all the same. I sent in my ID AND BANK STATEMENTS like I was asked OVER a month ago and verified my identify one too many times. My tax return was deposited over 10 days days ago my advance was repaid and my negative balance was settled but my funds which I am entitled to are still locked away at this point Im feeling like my money is being stolen. I keep being told everyday my case has been escalated and nothing. The XXXX of the month has passed and my rent is due and Im on the verge of losing my apartment and getting shut off notices from bills and no one there seems to care at all. I need access to my money or a solution to my case. I am over this whole situation and fed up. I have sent over 10 emails spanning almost 2 months this is crazy.
|
| 06/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
On or around XXXX to XXXX I saw alot off of pre approvals on Credit Karma. At first, i wasnt sure about it but Credit Karma kept sending me all sorts of different pre approvals telling me that i would be approved for credit cards, personal loans, and refinancing my car. I would log in everyday and see these offers when checking my credit score. After a few months of seeing these offers about being pre approved I thought it was the perfect time to finally apply. I got so many offers through credit karma i started telling my whole family about them planning for future vacations and investments thinking i was already pre approved. I applied for 4 different loans and a credit card in XXXX and XXXX and got denied. I was so angry and i felt deceived. I was being told for months that i would be approved by Credit Karma, this was a lie. I was severely stressed out for weeks and fell into a depression along with having migraines on a day to day basis. now i dont trust anyone or anything when it comes to credit incentives and credit checking websites.
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| 11/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX currently I saw a lot of pre approvals on credit karma. Credit karma kept sending me pre approval for credit cards, personal loans and refinance for my card. I saw these pre approvals every time I logged in for months. I was told I was pre approved so I thought I was in the perfect place to apply. I got so many offers through credit karma that I started telling my friends and family about vacations and investments that we were going to use these pre approvals for so I finally applied and was denied and I had a ton of inquiries showing up on my report. It caused me so much trouble that I was XXXX XXXX for months. I was having terrible headaches and panic attacks. My reputation was severely damaged. I felt very deceived that I was marketed for months telling me I was pre approved. This was all a lie. Now every time I see preapprovals I immediately close my phone and shut my computer off. I have stopped checking my credit as frequently as I should because of the trouble with credit karma. I am requesting damages from this please
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| 09/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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I check my credit report on a weekly basis and I notice before I paid the accounts to 0 balance or became in good standing with my mortgage company, my credit score was higher. After I paid one account off and became in good standing with my mortgage company my score dropped significantly. Credit Karma, sent me an email on XX/XX/XXXX stating that my score had gone up 43 points on XXXX and 46 points on XXXX. Six days later my score had dropped 49 points on XXXX and 42 points on XXXX. I have been checking my score three times a week since XX/XX/XXXX and the score goes up and down every time I check. I have been paying my accounts on time and I also find it extremely hard to get information that does not belong to me removed, there is no way to dispute items online and the only way to communicate with credit karma is by email, they do not have a way to contact them by telephone nor do they respond to emails in a clear, professional and understanding manner. I have tried to reach out to this company on several occasions and it never goes anywhere.
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| 01/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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I applied for a card via Credit Karma through their approval guarantee, application was submitted to XXXX, denied, reasons include a prior personal loan account since charged off ... A case was opened with XXXX XXXX, case ID # XXXX. I've been emailing back and forth with their rep ( s ), a copy of reverse action email sent to them numerous times .... Their reply indicates they can not see full document and or experiencing trouble viewing it, do not have the email ( s ) available to refer back to... I've since sent screen shots of email to them, have not heard back in re... I suspect Credit Karma is attempting to deny their guarantee by claiming they are unable to view email or something in email voids guarantee... The FTC has gone after Credit Karma regarding their pre- approved claims pertaining to credit cards, it appears their credit guarantee. falls into same category.. I have copied article from FTC site here : https : XXXX.
I've attached again screen shots of reverse action notice from XXXX, no reply in re to this from Credit Karma..
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| 04/06/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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Credit Karma Investigation Team, I would like to inform you about receiving our share of our tax refund in which my daughter and I have been used and claimed as dependents and sent to a Credit Karma account who belongs to XXXX XXXX using XXXX! This person has already fraud charges and has used us to get a larger refund amount! Keep advised it is being investigated by IRS.I have had an account with Credit Karma for over 2 years, with that XXXX should have our income tax information for previous years, this person who has entered our information, manually by taking our numbers down, used them, and in finding out, to avoid issues or myself reporting him, he allowed me full access to the account, handed me the debit card, then deactivated it without letting me know and ordered another to be delivered to his mother 's address, come to find out he emailed XXXX stating I had access and he didn't want me to have the access.Further action in filing charges is being taken.
XXXX XXXX XXXX On Wed, XXXX XXXX XXXX XXXX XXXX Credit Karma XXXX wrote :
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| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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XX/XX/2022 I called Credit Karma to receive another refund they owe me. The 1st time I called the representative hung up on me. I called again & the Supervisor hung up on him when he saw that Credit Karma owes me {$76.00}. I received a credit on my account {$27.00} from XXXX which made my balance XXXX I spent {$2.00} which made my account XXXX The next day I received another XXXX for XXXX My account balance was XXXX Then I received unauthorized charges on my account for {$35.00}, {$7.00}, & {$19.00} which equals XXXX I was refunded XXXX They must have take the XXXX in my account for {$1.00}.
Out of that balance {$64.00} I spent {$58.00} which left a balance of {$5.00}. So Im asking the Supervisor where is my XXXX He hung on me!!! Credit Karma needs to close there banking department.. They do not want to refund or listen to the consumer.. Theyre terrible!!!! I submitted my documents on how many times I called how long I stayed on the phone discussing my account just to get hung up on my a Supervisor. And I submitted my transactions.
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| 03/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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Last year I signed up for FREE services from Credit Karma. I was sent an email from Credit Karma saying that my credit score went down. So I logged into Credit Karma. I looked at what they said caused my score to go down and I logged off. I was charged {$2.00} to do that apparently. Where is the Free Services?
Then 8 days later I get charged {$22.00} by XXXX. I called them and they said by checking my credit report that day on Credit Karma that signed me up for credit monitoring for {$22.00} a month.
This is ridiculous! They are taking advantage of EVERYONE. Credit Karma says they are free but they charged me {$2.00}. Then XXXX signs me up without my consent. I never inputted any credit card or account information with them. How did they get my account information to even charge my credit card??? They charged my account for {$22.00} without my consent. That is illegal!
Not only can you not trust computers and identity thieves, now you can not trust the people that are your only hope of protecting yourself from identity thieves!
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| 08/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On or around XX/XX/2023 I initiated a transfer from my XXXX XXXX XXXX Account to my Credit Karma checking account in the amount of {$600.00}. I have previously transferred between these accounts in the same fashion and never ran into an issue until now. Credit Karma advertises that they do not hold deposits and rather make the funds available to a customer as soon as the arrive, however I see in my account history that the funds had arrived on XX/XX/XXXX as expected yet they are BEING HELD by Credit Karma. Not only is CK ( Credit Karma ) falsely advertising their services to the american people, they are violating their very on rules by holding onto my deposit.
In the transaction description it states that funds will be held until XX/XX/2023 to " prevent fraud ''. There has never been fraud reported on this account and this account has already had these transfers come through just fine historically. I think they are holding my deposit to utilize my funds for their own benefit, it makes no sense to hold my money XXXX like this.
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| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I had an account with credit karma money spend with no issues with direct deposits up until recently when they decided to send me an email regarding closing my accounts on the XXXX, within 6 minutes of that email my accounts were closed and I was awaiting a direct deposit of XXXX dollars into my spend account. I had that direct deposit sent on the XXXX and successfully processed on the XXXX of XXXX, account closed on the XXXX of XXXX and now I have been back and forth with credit karma and the sender as well as mvb bank who processes payments for credit karma and no one can give me any answers about where the money is or when Ill get it. In fact nobody can find the information, the sender has sent it and I have the transaction id number but it still cant be found. I am beyond frustrated at this point and wish I had Been given at least time to change bank info before they closed account. I recently lost my father and this money will help with funeral costs but with no idea when Ill actually receive it, Im in a tight spot now.
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| 08/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Credit Karma account Someone hacked my account. Changed my email and phone number, tried to withdraw funds, made two purchases and ordered another debit card. CK did return the two purchases after I disputed them. Now, they have frozen the account and I can not see any part of my account. I had a direct deposit of {$300.00} go in last night because I could not stop it in time from my employer. I have tried to call and spoken to a supervisor and all they told me is that it has been escalated to a specialist back office team. They will not transfer me to anybody to discuss my case. Will correspond via email only. The emails Ive received explains that theyve done basically nothing. I can not contact anybody from a fraud department or anything from this company ; no one will call me. I need this money to feed my family. Theyve allowed some security breach for someone else to change my information and now they wont do anything to fix it and theyre holding {$320.00}. I reported over a week ago and they just opened my case on XXXX.
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| 05/17/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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Credit Karma alerted me to apply for a highly probable loan to refinance my car ( to help my credit, of course ). They put me in touch with XXXX ( an affiliated company? ) and almost immediately told me I qualified. Then after confirming my information ( identity, car ) they called me to say that I am qualified for the loan then rattled off the loan, interest rate, monthly payment. The monthly payment was HIGHER and so I said, no. I don't want the loan and the customer service person raised his voice at me and said " I MUST TELL YOU ABOUT ALL THE PRODUCTS YOU HAVE BEEN APPROVED FOR ... '' and went on to tell me that I was approved for their monthly oil change service, which was conveniently added to the LOAN and though he wanted to tell me MORE I said no.
This is FRAUD. They were using my personal information to entice me to apply for something I DID NOT WANT NOR ASK FOR. This is fraud.
Both CreditKarma and XXXX should be punished and all those they defrauded should be compensated. They colluded to commit fraud upon me.
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| 09/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I was told in last complaint that credit karma sent me a digital card for XXXX $ via email and that was untrue I never received any email with any sort of digital payment I save all my emails in case for years I pay for extra storage on my XXXX and XXXX drives to save stuff like this just in case. I find it odd I have all emails for that date from all inboxes ( spam, trash, etc ) but yet I do g have that XXXX email tons of junk e-mail but not that one- they lied payment was never sent they lied to get the case closed- so I open another one. Yet they never offered a way to get another just in case email failed to go through or whatever. Especially since I have been emailing support and asking if there are updates and no one has gotten back to me.. Ive emailed several times since XX/XX/23 and I always cc myself I have those emails just not the one you said you sent- because Im my opinion you did t send it, if you did why didnt someone respond to my emails already saying payment was made??? Because it was not. I wont go away
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| 04/28/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/23 I contacted Credit Karma for help to withdraw money from the savings account I have with them which is where I keep my emergency fund and transfer to my checking account. The current checking account attached to the credit karma save account is closed and I need to update and link the new checking account number from my financial institution XXXXXXXX XXXX. For some reason there is a glitch in their computer system because the link to change checking account numbers for withdrawals does not work. I tried multiple browsers, computer, tablet, iphone, android and nothing. I have been emailing their customer service for two weeks with no solutions. Lately they do not even respond to my messages. All they have to do is delete the old closed checking account linked to the savings so I can add the new one. I have no way of speaking to a live person on the phone or requesting a manager etc. I am now facing financial problems from this interest charges, unpaid bills I and am extremely stressed out. I JUST WANT MY MONEY.
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| 04/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
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Web |
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It started with a {$25.00} deposit sent by a friend. I had no access to it for over eight hours. Everytime I try to use my card it declines despite having money in it. I received my normal weekly check hours after the {$25.00} and as the previous deposit I could not access it. Ive been able to make two transactions in 24 hours. Since my last I have had no such luck. Ive contacted the live chat, they said to call fraud prevention. I call fraud prevention and my account is not flagged. I called customer service and they recommended it to a different department. Yet another day has gone by and I still have XXXX access, and no response. I initiated another live chat today and informed them I needed a supervisor to reach out. They said they werent sure of the time frame but hopefully Ill get an email soon then disconnected the chat after I told them I was going to get a lawyer and move to have my account closed if I had to wait another twenty four hours. The rep closed the chat on me. Needless to say these people do not care.
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| 06/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On several occasions I have reached out to Credit Karma to resolve a issue of money taken from my checking out via debit. On XXXX occasions I received conflicting replies On XX/XX/XXXX XXXX response stating, this was a check purchase at the store using my checking information which was false. On XX/XX/XXXX second response they indicated that the money was credited back to the company who deposited the funds which was false. On the third attempt to rectify the problem Credit Karma stated that the XXXX XXXX machines was not working so it debited the transaction out at a later date which is false. I went to the store in question and asked them XXXX of the XXXX questions and they stated first that they do not except checks unless you have proper ID, Second answer to question was the transaction will not go through if there is a malfunction with reading the card. I have proof of transactions made on specific dates. I asked for specific proof of purchase and the issue still have not been resolved as of XXXX XXXX.
XXXX XXXX.
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| 01/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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I would like this to be taken very seriously as I 've been working extremely hard to clear up and clean up my credit ; Prior to my credit updated via Credit Karma, I had a XXXX via Equifax + XXXX on my XXXX, My new SECURED CC had yet to report ( The balance is less than {$33.00} ( It 's now showing {$190.00} ) ) - However I also still had a collection on my account prior to it updating.
The final collection account was finally removed ( So I had nothing remaining in collections when it updated ) and my secured card finally showed up, somehow my XXXX dropped 25 Points to a XXXX ; and My XXXX dropped 62 Points to a XXXX.
Keep in mind, there 's no more collections after I had a TON of collections removed etc and cleared up, Additionally I got a new CC ( Secured ) and have less than a 25 % current balance on that card.
I was expecting my scores to skyrocket, instead they 've tumbled. WHY is this exactly, I really do n't understand, I 've done everything to clear this up and get this fixed. It does n't make any sense.
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| 10/31/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
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|
Web |
|
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Default judgement signed on XXXX/XXXX/2016. First payment to be made assuming in XX/XX/2016. Employer received wage with holding order sometime in XXXX ( did not come registererd mail for accurate date ). Order dated XXXX/XXXX/2016. Funds were collected from XX/XX/XXXX-XX/XX/2016 pay period. The information placed on my credit bureaus are inaccurate as well as different depending on which bureau. Contacted the attorney general of TX to discuss. They insisted local office would have information pertaining to resolutions of this matter. Local offices suggest the Texas AG main office and have not provided anything further than what I received from the main state office. This should not be in my bureau and accurate data and time of payments due should have been correct prior to reporting this to all bureaus. I never received notification until I pulled my bureaus this was being reported. I have attached bureaus, wage with holding order received by employer, email documentation asking for resolution and clarifications, etc.
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| 11/28/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
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Web |
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Back in XXXX on or around the XXXX I recieved an email stating with my credit score of XXXX I pre-qualified for auto loan. So I applied for a personal loan in the amount of {$35000.00} and was denied. From that day on I have received multiple emails telling me I'm pre approved and that I can get a loan of up to {$45000.00} and each time I log in and send my request in denied .to this day I'm receiving pre-qualified pre-approved emails.
This has reduced my credit score down to XXXX that's XXXX points .I 'll never be able to rent a roof over my head ..this has XXXX me to the point that I can not sleep .I 've XXXX XXXX, I've never experienced XXXX until this. My social life stopped because my XXXX XXXX XXXX and I'm sick with XXXX XXXX. I've thought of therapy and counseling. I can't believe they are aloud to blatantly say I have money come access it and say no way you don't have a chance at any. I can't even turn on my laptop I'll see an add and I start to XXXX so I just go to the other room and close door shut light.
|
| 11/29/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
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On XX/XX/2023 I applied for the credit XXXX secured credit card solely because of the advertisement which states that I would receive a XXXX second decision- and that my credit would not be affected with a credit check throughout the process. I expected to receive a decision right away and instead I was told that it would take weeks to get a decision and that my credit report would taken- and as a result my credit score would be negatively impacted. The company blatantly advertised false information. ( Please see attachments ). In the pictures below you will see there is no asterisk next to the conditions or an indication to see notes below. Furthermore, even the smalll print fails to notify the customer that the statements made regarding decision time and credit checks are subject to conditions. In fact there is no mention of conditions in this advertisement and I have informed both credit one and credit karma of these false advertisement They are both responsible for advertisement false and misleading information.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
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Up to XXXX to XXXX I seen a lot of advertising on Credit karma. They kept sending me all sorts of pre approvals telling me that I was pre approved for credit cards, personal loans and that I can refinance my car everyday. I would see these offers every time I logged in to check my credit scores. So after a few months of being told that I was pre approved I thought I was in the perfect place to apply. I got so many offers through credit karma I started telling my whole family about vacations and investments we were going to use these pre approvals for. So I applied in or around sometime in XXXX and I got denied for XXXX credit cards and a personal loan I was devastated. I was very upset. I felt lied too. I was marketed for months. Credit karma told me I was pre approved and they told me a blatant lie. I was severely stressed out. I was nauseous for weeks. I had headaches for weeks. Every time I seen I see pre approvals I turn off my phone because it has scared me away. Ive stopped checking my credit because of this.
|
| 02/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
XXXX XXXX Credit Karma advanced refund lie.
Used XXXX to do my taxes for 2021. They claim credit Karma can give an advance of up to {$1000.00} for your tax refund after a few hours of your refund being accepted by the irs. They have this advance plastered everywhere but once you sign up it disappears and there is no help in regards to credit karma and the advance. Credit karma simply mislead me into believing that I code get a refund advance and have it within 24 hrs if not a few hours.
No customer service no response or reply from credit karma. I found a comment section that had hundreds of complaints about this same situation happening to others. Having someone sign up to use your app just to not have the one thing the user wanted available is totally misleading. I would have never opened up an account with credit karma if I knew they were like this. Now I have to wait until my refund arrives and hopefully they wont freeze my account ( horror stories Ive read online ) so I can transfer my funds out of there.
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
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Credit Karma has continued to give false pre approvals to my email just to be denied just like before! As stated by the FTC, Nearly One Third of Some Pre-Approved Offers Resulted in Denials ; Company to Pay {$3.00} XXXX and Halt Deceptive Claims in which I was just affected by.As well as, Credit Karmas false claims of pre-approval cost consumers time and subjected them to unnecessary credit checks, said XXXX XXXX, Director of the FTCs Bureau of Consumer Protection. The FTC will continue its crackdown on digital dark patterns that harm consumers and pollute online commerce. Credit Karma provides tools that allow consumers to monitor their credit scores and credit reports. To use Credit Karmas services, consumers must provide the company with a variety of personal information, allowing Credit Karma to amass over XXXX data points on each consumer, including credit and income information. Credit Karma uses that information to send targeted advertisements and recommendations for financial products, like credit cards.
|
| 03/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I filed my taxes through XXXX and I selected the credit Karma account for direct deposit. Following the information through the website caused an address issue when I tried to set up the account. So I called credit karma customer service and was sent a direct link to setup the mailing of the card. The link also did not work saying my address was not valid and marked as vacant from the usps. When I called back to credit karma they ran me in circles and still did not resolve the issue. Now the problem I am having is due to credit karma website issues now I have federal and state tax return that is now linked to a credit karma account that they can not confirm my address the same address that is on file and up to date and my home valid address. Now I am stuck having to at the last minute see how I can go into my federal tax return with the IRS and change my direct deposit information which is now going to cause an even further delay in the processing of my tax return due to credit karma screwed up website platform.
|
| 04/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On the XXXX of XXXX I went to my local branch to enquire in Good Faith. For a line of credit lone to help with personal use for a opportunity to help for education to help leave a family legacy. With all that I have been needing to accomplish, this was the final piece to the puzzle. My brighter future as CONSUMER to pull myself up buy my boot striped and achieve the American Dream. But unpronounced to me that dream would be burned to the ground by a fictitious report that should not. Hold any bearing of my character. The company that I would be working for is a dream for me to have because it would allow for all of my needs to be met.I have been discriminated against feeling the loss of HOPE as a single XXXX mother in this Heartless world of Thieves. There responds was well over 30 days and it's no wonder why because they only believe FALSE CLAIMS against people that a CRA reports with out any significant or consent.. This is a crime and whoever they are that have committed this crime I need CONSUMER justice.
|
| 12/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
on or around XXXX I saw a lot of pre-approvals on credit Karma but credit karma kept sending me all sorts of pre-approvals, telling me that I was pre-approved for credit cards, personal loans and that I can refinance my car everyday day I see these offers every time I logged in to check my credit scores, so after a few months of being told I was preapproved I thought I was in the perfect place to apply, I started telling my family and friends about different vacations and businesses we were going to get into because of the pre-approvals that I was being offered, so I finally applied for a credit card and a personal loan around XXXX, then in XXXX only to find out that I was being denied every time, I was distraught, angry and I felt deceived, I was being marketed too for months before I had applied, credit karma told me that I was pre-approved, that was a lie, I was severely stressed, nauseous and migraines, my anxiety went thru the roof, this has made me so uncomfortable I don't check my credit like I use to
|
| 07/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
I have been trying to get a current up to date copy of my XXXX credit report from Credit Karma for close to a year and a half. I have contacted them on multiple occasions and each time, they state different ways to remedy the issue from uninstalling and reinstalling the app to using the website on a personal computer instead of a cell phone to deleting my account and opening a new account to changing my password as well as sending proof of my identity so they can update my information, all of which I have attempted to no avail. The issue I encounter is not being able to see a copy of my report from that day and instead I am given the choice of XXXX reports with different dates, XX/XX/2021 and XX/XX/2021. I also have the option to choose and receive a current, up to date copy of my XXXX report which does indeed provide the current, up to date report. I have email after email back and forth with Credit Karma but I don't have a remedy to this problem. I still can not get a current XXXX credit report from them.
|
| 01/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
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Web |
|
|
I requested a free credit score through Credit Karma and then my checking account was charged {$91.00} and my daughters checking account was charged {$1.00}. At no time, did I provide a account or card number. Credit Karma provided me with TWO credit scores, not ONE. Therefore, they may try and rationalize that this is a legitmate fee for the credit score. However, it said free. Furthermore, this is causing me great financial burden as I only was checking my score because my daughter found me housing that I might qualify for if my credit score meets the criteria. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I need gas money to move and get close to my daughter. Seeing this charge on my account XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This may not seem like a lot of money to some people, but to me it is almost a matter of life and death.
|
| 11/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American |
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Received by mail visa debit card with paperwork thanking me for opening this account. I did not open the account. I have contacted Credit Karma 3 times to close and investigate this use of my personal information. Three times they have referred me to their special team who would be getting back to me by email, which I provided and was verified by their agent. 2nd time I called back since I never received an email from them, I was told the case had been closed since my email was invalid. How can that be? They verified it. They had no response to this and started a new inquiry. Its been a day and a half, still have no email yet. I have been checking my email multiple times, along with my spam folder. This morning, I found on their website a location to send a complaint, XXXX hours ago, nothing yet. To me this is very poor customer service!
I have filed a report with identity theft.gov and frozen my credit with the XXXX credit bureaus. Want to close this unauthorized account before it creates problems.
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| 01/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX I saw a lot of pre approvals on CreditKarma.com. At first I didnt pay it no attention but credit karma kept sending me all sorts of different pre approvals telling me that I was pre approved for credit cards, personal loans and that I could refinance my car everyday I would see these offers EveryTIME I logged into to check my credit scores. So after a few months of being told I was pre approved I thought I was now in the prefect place to apply. I got so many offers through credit karma I started telling my family about vacations and investments we were going to use these pre approvals for. So I applied on or around sometime in XXXX and I got got denied for 2 credit cards and 2 personal loans. I was very confused and distraught. I was anger and I felt deceive. I was marketed for months, Credit karma told me I was pre approved and it was a lie. I was Severely stressed and had bad Migraines I became antisocial. My anxiety went from 0-100. Now Everytime I see pre approvals i get uneasy.
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| 10/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
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Web |
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I have tried repeatedly to resolve an issue with Credit Karma for over a year. I have emailed them to let them know that I am not able to access my account because my phone number associated with the account when I set it up over a year ago ( XXXX ) XXXX was puned or taken over by someone else. Credit Karma ignored my requests to help change the number associated with the account and then to close the account. I received numerous emails from them that say things like someone added you as an authorized user on their credit card and that they received the information from XXXX XXXX. When I contacted XXXX XXXX they said that they did not have any information about me being added as an authorized user on someone's credit card. I have had a lot of issues with identity theft and the fact that Credit Karma continues to keep my account open and I do not have access to it is very concerning to me. I would appreciate any help that you could give me as Credit Karma ignores my request to close this account.
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| 11/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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In XXXX if 2022 I applied for a loan I was directed to sign up with credit karma to get a credit score from report and I had to pay membership fee XXXX is a charge that was imposed on me as a condition to get loan and that's unlawful. Then every day I would get emails saying I was approved. My credit was accepted I can access funds or approved for credit card {$10000.00} line of credit. And each time I log in the accept the offer I fill out another application and get denied. My XXXX XXXX is destroyed XXXX it was XXXX. XXXX points. My stress level is through the roof. I was set on paying off my debt and taking family on a small vacation. Now they think I'm a loser for say I would vacation with them. Now I don't know how I'm to survive. I am sick to my stomach with anxiety every time the XXXX ask my. The pre approved and accepted emails are deceptive and misleading. They clearly say I can log in and receive funds. I've been shamed. They should compensate me. And I can't wait XXXX or XXXX months.
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| 02/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/XXXX my income taxes deposited to my credit karma spend account and the very next day I was not able to access my funds so I called customer service and was told my account was closed and they weren't qualified to tell me why. So they said to wait on an email because they were escalating my concern to the right department after I told them my account was wrongfully closed. They emailed me and said they were escalating my case again to have it investigated by the right department. After waiting a couple days I still heard nothing since then I've repeatedly called and emailed credit karma about my account. no one will tell me what's going on and now it's showing that the account is frozen. They have my XXXX XXXX and I need it. Today my sister in law said they're doing the exact same thing to her so I went online and seen many recent reviews of people complaining of credit karma freezing and closing their accounts with no explanation. I have all my efforts to resolve my matter saved.
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| 09/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I initially sent an email to Credit Karma on XX/XX/XXXX because my XXXX report hadnt updated since XX/XX/XXXX. I received an email that it was escalated to the appropriate team. One month later, I am still awaiting a voluntary response from Credit Karma. I have to send emails and still get the same stock answer, it is already being reviewed. I decided to cancel my account. Foolishly I had opened a Credit Spend account ( which had a XXXX balance ), which was preventing me from closing the CK account. I called and requested this to be closed right away as I didnt wish to do business with this company any longer. After the phone call I had to answer some questions in an email that was sent. I answered the questions and I got the response that THIS request also had to be escalated. I sent an email today that I am revoking my permission to have them access my personal information. I am sure it will do no good, so I came here. Hopefully you can help.
XXXX XXXX SSN XXXX. DOB XXXX XXXXXXXX XXXX
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| 11/16/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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Credit Karma did not send me a email letting me know that they locked my account. I had decline transactions which was weird because I have money in the account. I called they said its locked because they need to verify me. They requested my bank statement from my other bank account and ID. I provided the details they needed to verify me on XX/XX/2021. Its now XX/XX/2021 and XXXX still getting the run the run around about my money that I worked hard for. Then they told me when my check come it will reverse back to my job. But my check was deposited and doesnt show in my available balance my money prior to my check deposit suppose to {$810.00} and with the check that said it was deposited in the XXXX in to the account amount is {$790.00} all together the total amount should be {$1600.00} and it doesnt sh that. Then I kept asking how long because I have bills to pay and theres has yet to be resolution. They said once I sent in documents it will be resolved and it has yet been resolved.
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| 09/23/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am having identity fraud an someone is using my info to apply for credit cards loans cars and more they have put 24 hard inquiries on my credit report took out 2 loans an phone accounts. They have changed my passwords to hack emails and changed phone numbers putting a bunch of notes in my credit report. Ruined my credit I was fixing an had almost a XXXX score and rebuilding on XXXX now it's XXXX I need help no one is helping fix this an now using my government account I don't know the phone number an email passwords to the accounts because I have been hacked how do I fix this an change my account with all proper information and rid the incorrect information on my report do to fraud I have dispute over an over they even stolen my XXXX account information but XXXX won't shut the fraud account down an credit karma was hacked and they wasted about 5 hours an still can't access it please help getting back in my accounts an rid inquirys 24 fraud an repeated attempts for same credit card
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| 03/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On the XXXX of XXXX I contacted credit, spend account customer service to report fraudulent activity on my account explain to them via phone call all of my money was gone out of my account which was deposited from the IRS my taxes and I had gotten notifications on my email that the new card was issued and sent out to an address that I was unfamiliar with and that the phone number on the account I was locked out of the account the pain was changed to the card I had all these no notifications and when they told me the transactions these people drink my money through XXXX XXXX and at a casino and threw up it's very obvious and evident that it was fraudulent activity they have now not giving me an explanation why but they have denied my claim twice and that is not right they have also blocked my access to my credit karma account and will not send out any Credit Karma spend account card which I have money on my card still and I had a direct deposit so I need my money they are robbing me
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| 05/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I looked at my XXXX credit report with credit Karma today XX/XX/2019 and I noticed that it says that two old accounts were removed from my credit report, I was happy about it until I looked at my closed accounts and to my surprise those two accounts are still showing there even tho they told me that the accounts were removed, I dont understand why XXXX told credit karma to report something and then lie about it, I called XXXX to try and figure out what is going on with this problem and some guy told me that credit karma is reporting false information so I asked they guy how can credit karma report something false when all of the information that they report comes directly from XXXX and then the guy told me that they have a relationship with credit karma but that they were lying about these accounts being removed. I am really upset because this company is reporting false information. Then they tried to blame credit karma for it. I will also contact credit karma and ask about this.
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| 06/15/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I deposited a check from XXXX XXXX XXXX XXXX via mobile deposit to my credit karma account. After chatting with a representative and calling a supervisor I have been told my funds will not be available until XX/XX/XXXX which is a week after I deposited the check. On credit karmas website it states While deposited checks are generally available in your account the following business day for the first {$220.00} and the business day after that for the remaining balance, there are some exceptions. Several types of checks will be available in full the following business day, rather than only in part.
Those checks include the following : Checks from the XXXXXXXX XXXX XXXX orders Checks from the Federal Reserve XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX from state or local governments Cashier 's checks I have attached the information from the website and the correspondence email I received from XXXX a supervisor at credit karma.
This is false information given to the consumer
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| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have info on a company that is being swept under the rug. I have searched for info to submit a complaint on the XXXX website, but after reading the current complaints, I am not the only person going through this plus nothing is being done. This company needs to nationally be called out for it's fraud. I bank with credit karma. I received a direct deposit and they locked my account. No fraud, no nothing. Turns out, I am not the only one that has a complaint on this. They are not a credited XXXX company, which o didn't know. But they are apparently taking people 's money and never giving it back and telling us all that there is no department to contact via phone, only by email. They never return your emails or follow up on why your money is locked. This issue is causing a lot of people to become homeless, jobless, and behind on bills. I will be glad to give you all the info you need to put this company on blast so that we can make them speak and return our funds. PLEASE HELP
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| 03/20/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX to XXXX I saw a lot of pre- approved on Credit Karma . I did not think much about it at first, but Credit Karma keep sending me all kinds of per-approved advertisements tell me I was pre-approved for Credit cards, auto loans, refinance ets So after a few months of being told I was pre-approved I thought I was now in the perfect place to apply. I got so many offers I started to plan for vacation and investment that I was going to use the pre-approved for.so I applied on or around some time in XXXX and I was denied. I was disappointed, and discouraged. I felt so deceived. I was market to for mounts, credit karma telling me I was approved. This was a lie.I was extremely stressed. I was nauseous for weeks. Bad headaches for months, my XXXX got so bad that I became antisocial, and now any time I see pre- approval I immediately close my phone, shut my computer down, or change the channel. This has made me so uneasy I havent checked my credit as often as I should.
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| 08/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Between XXXX XXXX XXXX Credit Karma shows on the inquires over 15 times. Ive not used their services in over a year. There has been data breaches on my emails names, synthetic fraud, mail fraud, address fraud, wrong phone numbers and addresses on these account. The last time I used your service I disputed the XXXX XXXX and savings account linked to your services and never heard back from your company. There are vehicles listed Ive never owned. Ive asked your company since 2017 to remove false addresses phone numbers middle name, fraudulent debt, the saving account and XXXX XXXX acct I didnt authorize to begin with. The questions your company asked to even close it out was wrong because it doesnt pertain to me and my identity. Again please remove all addresses phone numbers emails vehicles savings Accts debit cards XXXX XXXX accts linked debt the fraudulently reported and all these inquiries I didnt consent too. Attach is some proof Im having trouble getting into XXXX now
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| 05/14/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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on XX/XX/2022 I made a dispute for some unauthorized transactions for approx $ XXXX On my credit karma money spend account.
on XX/XX/2022 I received a letter from credit karma stating that per Regulation E guidelines we have issued you a provisional credit to your account for $ XXXX and you now have full access to these funds while we finish investigating your current dispute.
That letter obviously was just to make it look like they are in compliance with Regulation E when really they are not.
I didn't receive any provisnal credit on XX/XX/XXXX nor do I have access to any of those funds.
They are clearly in violation of the federal guidelines, all while attempting to act like they are in compliance.
They shouldn't be able to get away with this without penalty Guidelines are in place to protect the consumer and this company is clearly doing it how they want to do it.
This company is obviously trying to buy more time and avoid issuing the appropriate provisnal credit.
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| 09/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
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Web |
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Through my Credit Karma, I have received several emails stating I'm pre-approved for several Credit card offers with great approval odds & received a few lists of these companies. I'm trying to rebuild my credit, so I started reviewing some of them. Well after I decided to apply, I was denied and then seen there were several hard inquiries made to my credit report which made my credit score drop dramatically. One of those third party companies also required a deposit which I attempted to make but my bank had stopped the transaction as I have identity theft protection on my credit reports, I received a few follow ups regarding my deposit but I figured it was not meant to be and didn't reapply.
My credit score is now suffering, and I never got approved after they said the odds of my approval are 100 %. This is very misleading and does significant damage to credit reports. I would also like this complaint to also be filed with the FTC as they have started filings on this.
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| 02/15/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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I checked my file that Credit Karma have on me and discovered the following : 1. Showing every debt that I may have used within a month not over the limit with the amount and increased balance in red giving a negatice impression.
2. Then the same is appearing for accounts that were closed appearing in red to give a negative impression.
3. Several of the closed accounts in red are not closed they are the same account that's opened but was refinanced.
4. I've lost clise to 100 points on my credit score which has destroyed my creditworthiness.
5. A month or two ago my student loans appeared in red were taken out of XXXX file but now in Credit Karma file is showing up again in red as interest is added to my deferred loans making my loans appear over the limit.
6. Closed debts are showing both opened and closed.
7. The red writing that appears next to each bill makes my debts look like they are delinquent or write offs and whatever that's negative rating or remarks.
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| 03/21/2018 |
Yes |
- Credit card or prepaid card
- Store credit card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
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Credit Karma website suggested applying for credit with excellent and above advances to obtaining credit. Par their suggestions I applied for credit and was denied for two suggested credit beyond excellent.
Denied with XXXX XXXX, and XXXX. When I called them and both companies, it was stated that both companies do not have contact or any working relationship with Credit Karma who is advertising their cards on their website. I told them it is not fair it a fair practice to lie or mislead persons into applying for credit and costing us credit points.
I also told them they should put up disclaimers to warn customers not to apply in that this could affect their credit and a warning that they do not have the authority to make suggested marketing seeing as they do not and can not make professional recommendations that credit will be granted.
They should not be using subliminal suggestions via website and the companies do not support their suggestive recommendations.
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| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I recently had to review my credit report again because I can not cash a check anywhere I have three or four checks right now that I can not I can not obtain any money because of my credit score. So I obtained my reports from XXXX XXXX and XXXX. I had already filed the complaint about XXXX XXXX and they're inexperienced to determine financial decisions yet financial institutions Trust them enough to rely on their score to determine whether a consumer is eligible for banking or not. But in my report from XXXX XXXX, it shows that I have hard inquiries through XXXXXXXX to credit karma. So if I open up a website such as credit karma that is going to be put onto my credit report as a hard inquiry because that's what it looks like cuz I did not apply for any credit cards or any financial loans all I wanted was my credit report and when I look at this report that XXXX XXXX sent me yesterday it shows that a hard acquired credit karma through XXXX which is absolutely false
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| 11/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/XXXX there was an unauthorized transaction made on my credit karma money account, which was only created to have my income taxes deposited into. The merchant was XXXX XXXX and the unauthorized transaction was in the amount of {$600.00}. I have since disputed the unauthorized transaction with Credit Karma on XX/XX/XXXX and their response to my dispute was dispute unsuccessful, we tried our best, but couldnt resolve your dispute submitted. They also informed me that I could not appeal their decision and it was final. Upon speaking with XXXX XXXX ( XXXX XXXX ) they told me since the transaction was not authorized on my account they couldnt help me file a dispute and that they would need to speak with the person who authorized the dispute. It is crystal clear and very apparent that Credit Karma did not do their due diligence during the investigation process or else they would have sided with me in regards to the transaction being unauthorized and fraudulent.
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| 10/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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I recently tried to pull my credit information Credit Karma and it stated that another names an email was connected to my identity when that is fraud because I am the true person. I was unable to pull my credit report from XXXX XXXX an XXXX to check my personal credit because someone is using my credit as me. I am requesting that I have access to my credit reports and to Credit Karma, and to have access to use my own report which is law. And if there are any accounts open active and present that they should be closed because they are fraud. Any accounts on there need to be investigated and deleted from my credit record within 30 days I am disputing that this must be removed from my credit report if anything is reporting items and I need all debts to be validated through the Constitutional collection activity I have never used my credit and I have put myself in the system of opt-in and opt-out and I've also provided below proof of Fraud and a in a police report
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| 09/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Yes hi my name is XXXX last year ago I have noticed several inquiries on my credit report from XXXX card. I gave them a call to let them know that it was fraud been done in my name and asked that they fixed the problem. They told me that they would but never have and this was last year some time in the summer of XXXX. So because they handle the situation properly I called XXXX and let them know of the situation what was going on. That it seems as if someone has stolen my identity, they did put a block on my social security number and also removed the XXXX card off my report. In XXXX of XXXX or XXXX I believe but here it is XX/XX/XXXX and it pops up again on my credit report. I have been rebuilding my credit over so I can buy me a house these hard inquiries keep putting a ding in my score. I'm really getting irritated by it cause it's getting out of hand my next step is to Laywer up and Sue XXXX card I'm trying to avoid going this route so can you all please help.
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| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX to XXXX I saw a lot of pre approvals. At first I didnt pay it no miming but credit karma kept sending me notifications that I was pre approved for credit cards and personal loans and that I can refinance my car. I would see these every time I would log in to see my credit score. After a few months of being told that I was pre approved I thought that I was now in the perfect place to apply. I got so many offers through credit karma that I started telling my whole family about vacations and investments that we were going to use these pre approvals for so I finally applied after I was marketed to for months. I was denied after credit karma was saying that I was pre approved. I felt deceived. I was severely stressed out. I was XXXX for weeks I have XXXX so bad. I became XXXX and had XXXX for weeks. Now when I see pre approvals I immediately close my phone and computer this has made me so sad now I dont check my credit as frequently as I should.
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| 10/07/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I have a secondary account with Credit Karma banking.i have a checking and savings not even a year old. On XX/XX/2021 my account was frozen!! I had no Knowledge of this until I went to the grocery store that evening to use my card. There was no communication, no call, no text or email about this happening. I called them to complain and they gave no explanation as to why my account was frozen. The customer service person just told me they made a case and please send my questions to that email to get updated. They also said that they are currently working on it. Today is day 7!! Still no communication after ten plus emails and calls. I have no access to MY money for my kids, groceries or gas.. they are even declining my credit card payments that I got through them! I have over {$700.00} in fees from this and I don't think it's right! This can't be legal? They are a member of XXXX XXXX and when I reached out to XXXX they just transfered me to credit Karma service.
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| 02/09/2016 |
Yes |
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- Credit reporting company's investigation
- No notice of investigation status/result
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Web |
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I have sent notice to credit reporting agency that there is an error by XXXX communications on my report. 1 ) I cancelled XXXX due to poor service 2 ) XXXX is an internet company that invoices month in advance 3 ) I did not pay the last invoice as I was not getting the internet speed they charged me for, and they bill in advance. 4 ) XXXX sent my account to collections. 6 ) Not only is this on there once, it appears as a collection three times on my credit report. 7 ) I contacted XXXX years ago about this, they did nothing. 8 ) I 've contacted credit reporting agencies, and I have heard nothing back. 9 ) This has affected my credit rating. I do n't feel I owe this amount ( about {$62.00} ). And I feel all XXXX these collections should be removed from my credit report. Can you please help me? Poor credit results in me paying higher prices for insurance and interest rates. How can I get this collections off my report? It was a prepayment and service was horrible.
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| 11/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Problem getting your free annual credit report
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Web |
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Credit Karma claims they can not " see '' my driver 's license. I have sent my driver 's license to them multiple times, for years. Still, they can not " see '' it. They claim the personal identity documents that I submit to them are unreadable, and therefore, they can not begin the process of verifying my identity. Credit Karma claims they can not verify my identity. No matter how many museum-quality documents I submit, Credit Karma claims that these personal identity documents are unreadable, so that they can not verify my identity with my driver 's license, passport landing page, social security card, monthly bank statements, voter registration, monthly mobile phone statements, car registration card, car insurance card, and more. I am born-in-the-USA, fluent in XXXX, and have a XXXX degree. With my overflowing XXXX skills and XXXX skills, Credit Karma is still unable to process my request for a free credit report, claiming they can not verify my identity.
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| 01/27/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
Older American, Servicemember |
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This past summer ( 2022 ), Credit Karma advertised a promotion whereby customers who applied for, and were approved for, a personal loan while logged in to Credit Karma would recieve a {$100.00} credit to their Credit Karma checking account. I applied for and was approved for a personal loan while logged in to my Credit Karma account prior to XX/XX/2022 per their requirements. I inquired with Credit Karma in XXXX, 2022 as to why I did not receive the promised {$100.00} credit to my checking account. Each time I inquired, thy have simply asked for more time to investigate. I've attached the original offer from Credit Karma, as well as the emails I've exchanged with them. The Credit Karma customer service case # is XXXX # XXXX. I believe that if a company makes an offer such as thiis, thy have a responsibility to honor it, or at least provide an explanation of the specific term ( s ) of their offer that they feel I have failed to meet.
Thank You, XXXX XXXX
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| 05/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
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Web |
Servicemember |
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Credit Karma sent me a notice that an unsecured loan for debt consolidation my improve my credit, and recommended the product by XXXX XXXX XXXX. When I began the application I asked for the amount suggested. Suddenly they were processing an application where my brand new truck was the collateral. When I asked them to cancel the application, they sent me a denial letter stating I didn't have a mortgage.
1. I had a 30 year mortgage.
2. We paid it off last year 15 years early.
3. XXXX reported it as a CLOSED account, when we were never late for 15 years!
4. They solicited this loan to me, and when I cancelled the application they put EVEN WORSE marks on my credit.
5. I literally have 3 things not paid. 2 of which I have repeatedly disputed due to hospital in XXXX, not filing my insurance correctly.
6. Credit Karma, and XXXX XXXX XXXX, should not be doing this to people during these horrific financial times, and then ruining their credit on top of that
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| 02/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
Older American |
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The company is Credit Karma. I have had an account for several years. On Thursday, XX/XX/XXXX I tried to log onto my account and couldn't. I tried to recover my password with my email, and it said I didn't have an account. I inquired which email I used by entering my social security number and birth date. The email that came up as associated with that is fraudulent. On Saturday, XX/XX/2021, I was able to send a message to Credit Karma ( as a guest - I am unable to log onto my account ) declaring the fraud.They ( or a computer ) responded assigning a case number, but I have yet to hear back from them ( though I have reached out 3 more times.All of my sensitive personal and financial information is in the hands of an identity thief, and I am unable to log into the account to address the problem ( i.e. cancel the account ). I am wondering if anyone at Credit Karma actually sees these requests. It seems they do not care about fraud or identity theft!
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| 03/31/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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On XX/XX/2020 President Trump signed the coronavirus stimulas bill, while I don't know exactly what the wording in the bill states, however there is something in it that has to do with credit scores being negatively affected due to the pandemic and how it should not happen during this crisis. I've been hugely affected so I got a credit card with a small limit to help for the time being. My new credit report came out on XX/XX/2020 and my credit scored dropped 40 points. I can't understand why credit reporting agencies feel like they have the power of God over people and how they report our credit to lenders. I've been fighting tooth and nail for over a year to bring my credit scores up but I can't seem to make any headway even though for the past 12 months I've never missed a payment on anything let alone be late, however I can not get my score past XXXX and a drop of 40 points for getting a new card during a crisis should be a criminal offense.
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| 12/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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On average I have called them 4 times a month because XXXX constantly kept taking out a payment from my bank but a week later it would be refunded with no record of a withdraw or refund and they would claim that I never paid it. Then my {$200.00} dollar payment would be {$1000.00}.
On top of that they have constantly recorded information incorrectly. In XX/XX/2018, I had called 12 times because someone had typed in my account number wrong. 12 times they told me it was fixed. They lied everytime. They have even lied about their office hours and have given me fake phone numbers to contact them. They are despicable XXXX XXXX. They use illegal tactics and tons of fraudulently information and I want my loans transfered to another company. I have been put through a living XXXX with these XXXX XXXX. My own mothers credit score was hit with 100 points because they faled a missed payment. I am barely scraping by and these people deserve to be in jail.
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| 06/03/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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To whom it may concern : Good afternoon, my name is XXXX XXXX and I hold a spend and savings account through credit karma. I am reaching out to you because I have exhausted all my other options when it comes to resolving this matter. My account has been frozen/locked since last Friday, XXXX, XXXX, 2023. Today is now Thursday, XX/XX/2023. I have followed all the steps given to me to get it unlocked and there still hasnt been a resolution. I have spoken with supervisors as well as customer service reps and theyve all told me to send in the required documentation via email which Ive done and I still havent gotten a response. With my account being frozen, I am unable to do anything. I was basically left stranded with no access to my funds in my account. This issue has also caused me to incur extra charges because my bills have been returned. I have filed a complaint with the FCC and the XXXX XXXX XXXX. This matter needs to be resolved immediately.
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| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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In XXXX or XXXX credit karma had an advertisement for members to apply for certain credit cards, with an incentive of {$50.00} if the application is denied. I was denied. I was sent the letter of denial from XXXX XXXX XXXX which I applied for through their website. I never received my incentive, so I began questioning credit karma. They sent me emails asking for the last four digits of my SSN. They said they couldn't find anything in my account to support the incentive release. I found my denial letter, took pictures of it, and sent it to them. They said, " We need to send this inquiry to our 'Special department XXXX '' after which I was denied all of the 3-4 times I asked for the incentive issue to be reviewed. I have all the emails. I still have pictures of the denial letter. I have the emails,, and pictures of the denial letter from XXXX XXXX I was not able to add them to this complaint without having to start complaint over.. Please help
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| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
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Web |
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I am a Credit Karma member and I would be sent pre-approval cards, personal loans and car reduction loans and after I applied I would be denied everytime. This was done through XXXX - XXXX, and this only lowered my credit score each time I followed Credit Karma suggestions and pre-approval offers. I continue to apply for the pre-approval credit cards, personal loans, and car reduction loans and my credit score just continue to drop and I just say for get it because at one point I had not missed or had a late payment on anything and my credit went from XXXX to XXXX. I worked hard to get my credit score to XXXX, without using any advise from Credit Karma and when I started trying to to do all the pre-approval offers that's when everything went down hill and I have been mad every since. I didn't know that I could do anything about this until I read online about FTC filing lawsuit against Credit Karma and that consumer 's could file a complaint.
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| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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Good evening! I have been utilizing Credit Karma in order to learn new information that pertains to building better credit. I have been utilizing their services for a couple years now. After improving my credit quite a bit, they started sending me loan offers and credit card offers labeled as outstanding odds of approval! and great odds of approval! After finally getting my credit somewhat healthy, I decided to apply for a XXXX XXXX card and applied for it through Credit Karmas app due to it saying you have outstanding odds of approval! I applied for the card on XX/XX/22. I was denied. It also put a hard inquiry on my credit report and lowered my credit. I dont feel as if this is fair. If they are to be trusted with all of my personal information but theyre telling me I can get approved for a card and I get denied, that doesnt feel good to me. They obviously cant be trusted. Enjoy your night and thank you for taking the time to read this.
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| 09/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Older American |
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On XX/XX/XXXX I applied for a credit card from XXXX XXXX on the CreditKarmaXXXX website. I have an extremely high credit rating and they suggested that I apply for the credit card with excellent probability of getting accepted. They also advertise on TV and on their website that they guarantee {$50.00} if you get rejected. There are no particular conditions on why you get rejected. The application was one that was designated on the creditkarma website as guaranteed. It was very difficult to contact them but I did get a response and they told me that there was a specific process and I must follow each step closely or I would not get the money. They told me to wait for an email. I did not get an email and more than a month has passed. I now created a second ticket on their website. They responded immediately saying that it normally takes 10 days, but it has been 40 days! I am feeling that they are doing their best not to honor this policy.
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| 07/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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Since XX/XX/XXXX I have requested to receive my XXXX statement, information on the fraudulent findings to file a police report, fraudulent charges to dispute, and other refunds that were accepted by credit karma but not refunded to me?
My account was closed on XX/XX/2021 by credit karma without notice. Yet refunds and direct deposits are still being accepted by credit karma.
I have been locked out of my online account and now completely deactivated by credit karma. Blocking me from looking at any of my statements and money account to verify what is owed or any transaction history.
This has left me with unpaid rent, insurance policies canceled, and the inability to buy basic needs. Stealing from their own consumers is criminal.
I have attempted numerous times to resolve this and have been left with unanswered calls and emails. I've been told the department that can help me is unreachable by phone only email which never follows up.
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| 12/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Trough Credit Karma ( creditkarma.com ) they offer a variety of services on of them it's auto loans they offered me one option XXXX XXXX XXXX which when you go to their website it say 's it's a PRE-QUALIFICATION turns out XXXX XXXX XXXX doesn't give any kinds of loans or prequalifcation they send my personal private information to a XXXX dealership here in Colorado XXXX and XXXX without even speaking to me because I never replied to them I even replied STOP to their text messages They RAN A HARD PULL CREDIT CHECK ON ME THAT I NEVER AUTHORIZED I contacted Auto Credit Express they bounce me to Auto XXXX XXXX I contacted XXXX XXXX after many calls and over 2 weeks they finally replied back to me telling me to go to XXXX XXXX XXXX This is ILEGAL I DIDN'T Authorize it and they ran a HARD PULL I Demand this to be corrected! and propper action taken against this people Companies involved Credit Karma , XXXX XXXX XXXX and XXXX XXXX in Colorado
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| 09/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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Since XX/XX/2023, I have not been able to access my credit score and credit report on XXXX XXXX. I have spoken with multiple customer care representatives both by phone and email numerous amounts of times. I believe my identity information may be compromised by this company as it relates to personal taxes. On XX/XX/XXXX, I emailed a response to the XXXX to let them know there is no reason why the company should not be able to retrieve my credit score and credit report information from XXXX and XXXX ; because my consumer credit reports are not frozen or locked. I called all major credit bureaus ( XXXX, XXXX, and XXXX ) to confirm this. I sent copies of the front and back of my driver 's license as well as copies of my social security card and a utility bill. I still can not access the details in my account. I was told to delete and create new accounts multiple times, with still no avail. Review included illustrations for more details.
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| 10/21/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Tried to log into my credit karma account through personal questions and or email, however I'm being asked to send my personal information before they can change and update the phone number so I can regain access to the account. I was told that I would receive an email but the email was never sent to update the phone number. Since they're making the process a hassle, I told them to close the account and forward me my money that was left in the savings account. They told me it's unfortunate that they will not unless I give them two forms identification over the chat system. I declined. I'm the victim not the criminal and no I don't trust them to keep me information protected now that they have partnered with the tax company known as XXXX or XXXX XXXX, they probably would sell my personal information for a price.I provided the last four digits of my SSN and the current address to forward my funds. They are still being uncooperative.
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| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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Around XXXX to XXXX, I have been seeing a lot of advertising on Credit Karma. They are sending all sorts of pre approval 's telling me that I'm pre approved for personal loans, credit cards and that I can refinance my car. All this to my email. I see these same offers every time I log in to check my credit scores. After some months have past and receiving so many offers that I was pre approved, I applied, through Credit Karma. I shared this Information with friends and family to sign up for Credit Karma to get same pre approved offers, if not better. I applied in or around XXXX and got denied for 2 credit cards and a personal loan. I was very upset and devastated. I was lied to and marketed for several months. Credit Karma told me that I was pre approved and they told me a lie! I was severely stressed and sick for weeks. Anytime I see something about pre approvals I get scared away. I no longer check my credit because of this.
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| 10/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/XXXX, I scheduled a deposit of {$260.00} from an external account to my Credit Karma Spend account. According to Credit Karma, my funds were supposed to be available on XX/XX/XXXX. However, on XX/XX/XXXX, I attempted to use both my physical and virtual cards at a gas station, only to have both transactions immediately declined. Despite my card not being locked, I was unable to access my funds. I contacted your representative, who reached out to XXXX to determine the issue. During the call, she provided me with two new virtual card numbers, but both were also declined. I ended up stranded at a gas station, unable to fill up my tank in the cold. This experience was highly frustrating and concerning, as the promise of my funds being available within XXXX hours of the stated date of XX/XX/16 was not fulfilled. In case of an emergency, I can not rely on my Credit Karma card for essential purchases due to this incident.
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| 04/21/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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XX/XX/XXXX I made a purchase from a store called XXXX XXXX to provide as a gift for a XXXX XXXXXXXX. After a month of no order update regarding shipping and not being able to contact the store via email or social media, I opted for a dispute with the bank i made the purchase through being Credit Karma Money XX/XX/XXXX where I received a provisional credit for the {$65.00} that was spent. I received an email XX/XX/XXXX regarding the dispute and saw {$65.00} pulled from my account. When I called to find out what happened, they claimed that the dispute failed because the items where delivered. I never received the item and the XXXX XXXX website has been down since XXXX. When I asked how did they came to that conclusion, they could not provide an answer and claimed to have escalated the case XX/XX/XXXX. I have yet to hear back a week later and when I called in I was told that it hasn't been looked at yet and still processing.
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| 01/29/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I have an account with CreditKarma to keep track of my credit and accounts. In mid XX/XX/XXXX ( around XX/XX/XXXX as best I can tell ) my account was compromised and the person who accessed it changed the email and password associated with it. Despite the account being tied to my name, social security number, and info I no longer have access to it. CreditKarma not only did not provide the adequate protection of my account and data, they did not even notify me that my information had changed so I had no idea it had been compromised.
I noticed this in mid-XX/XX/XXXX and reached out to CreditKarma for help. Despite multiple attempts to reach their support team and even tweeting at them I have yet to hear a response. Meanwhile fradulent checking accounts and credit cards have been opened in my name.
CreditKarma has been irresponsible in their handling of my data and their ability to resolve this issue in a timely manner.
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| 07/08/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
Servicemember |
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Credit Karma has a tv commercial that shows a couple looking at buying a house, and the person helping them - infers it 's a Realtor or mortgage person - saying " all we need to do is check your credit score. '' - then showing a credit score and the person says " It 's yours. '' Credit Karma does not show a lending score and the commercial is misleading, inferring that you can expect to get loan approval with a credit score from Credit Karma. This is totally untrue as almost all mortgage lenders look at credit scores from XXXX, XXXX and XXXX, all of whom use generation 6 FICO credit scores, as part of their lending approval process. This puts the mortgage company in the uncomfortable position of explaining the difference to the potential borrower, especially since Credit Karma has misled the public with this commercial. They should be sent a cease and desist demand immediately and fined for their misleading information.
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| 03/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I was invited to apply thru credit karma for a XXXX card offered thru XXXX XXXX with a credit karma guarantee & with outstanding approval odds, I have good credit with XXXX balances on all my credit card accounts with an excellent on time payments never late! My income is significant with a great income to debt ratio less than 10 % yet I was denied credit? For to many obligations to income??? I have had issues with XXXX XXXX in the past I believe they have me black listed for whatever reason? I also was given the credit karma guarantee which if I was denied I would be paid {$50.00} credit karma sent me an invite to open a credit karma spend account & the {$50.00} would be credited to my new account so when I responded to open the account I was told my identity could not be verified?? No sense because all my credit accounts & bank accounts are linked to credit karma! As well as my XXXX account which I have my car loan.
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| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Personal information incorrect
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Web |
Servicemember |
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To whom it may concerns, on Sunday XX/XX/2023 I checked my credit scores on Credit Karma and pulled my credit report. It was showing no credit score and closed all accounts stating that I'm deceased. Well I'm still alive and well in good health.
If they re-insert deleted negative information such as charge-offs, late payments, collections, and inquires after deleting EVERYTHING that's another violation of my Consumer rights under TILA and the FCRA. I only want positive accounts reporting on My Consumer report.
Under 15 USC 1681i ( 5 ) ( B ) ( ii ) Notice to consumer If any information that has been deleted from a consumers file pursuant to subparagraph ( A ) is reinserted in the file, the consumer reporting agency shall notify the consumer of the reinsertion in writing not later than 5 business days after the reinsertion or, if authorized by the consumer for that purpose, by any other means available to the agency.
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| 04/18/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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hey, I have a pair of collections that wasn't me. So I was checking my credit scores and saw collections that I know are not mine. I've clicked the collections to get further details and the collections claim to be in the amounts of {$330.00} and {$830.00}. The creditor is " XXXX XXXX XXXX '' and account status lists that it was opened on XX/XX/2017. I am XXXX years of age, I know I don't pay for electricity bills or gas bills yet and believe a family member who may know my info caused this.A family member has the same name as me and most likely knows my social so I am assuming but cant be 100 % correct. I have called XXXX XXXX to ask questions and was told the address linked to the account was not my current address at the time this happened. Due to security reasons over the phone they couldn't provide me with address details but would love to get this solved immediately please. Thank you for your patience and help!
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| 02/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I recently closed an account with an external bank that is still linked to my Credit Karma " spend '' account. When using both their mobile app and when using their website on a desktop computer, it shows this old bank as the only linked account when I initiate an external transfer. I tried to link another account to my Credit Karma account and received confirmation that it has been added but it still doesn't appear as my linked bank. I've contacted their customer service about this issue via their chat feature and have been given the runaround. One time they told me to refresh the app which kicked me out of our chat because it was operating within their app. Another time I was told that the bank that I recently decided to link was already linked but that I have maximized the number of times ( 4 times which isn't indicated anywhere on their website ) I can link a bank to my account so there is nothing they could do.
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| 11/11/2015 |
Yes |
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- Improper use of my credit report
- Report improperly shared by CRC
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Web |
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Someone in Georgia stole my identity, opened fraudulent accounts, and started a Credit Karma account using my old name and social security number etc after my wallet had been stolen. I have finally gotten all three credit bureaus to report only correct information with the help of a lawyer. I contacted Credit Karma to take over the fraudulent account and had to send in proof of my identity. Now Credit Karma refuses to remove erroneous information even after I have paper copies of all XXXX credit reports and none of the false information is listed there. I want Credit Karma to close my account permanently. They allowed a scammer to open up an account in my name and now refuse to correct my information even after I sent them my documents, which is protected under the Fair Credit Reporting Act. I want them to close my account permanently so that nobody else can do this to me. They are perpetuating a crime against me.
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| 07/22/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Servicemember |
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I reviewed my credit with a Agency and Credit Karma is not providing the accurate scores and correct information from XXXX, XXXX as I review my credit score with a agency. My credit scores with a Financial Institution lender it reads as follow XXXX XXXX, XXXX XXXX and XXXX XXXX. CreditKarma.com displays XXXX XXXX and XXXX XXXX it does n't display XXXX. Credit Karma is misleading Consumers and our Military Veterans on credit scores and credit accuracies I have a free membership with Credit Karma. I am providing my Credit Karma information to Federal Government for evidence. My Log id XXXXXXXXXXXX Password XXXX Credit Karma credit scores and information are misleading.My credit score of XXXX is way of XXXX is misleading.Also I was mislead on credit card referral as credit karma states that my credit scores was good to get a XXXX XXXX credit card and when I applied I was denied and declined by XXXX XXXX Credit Card.
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| 03/31/2017 |
No |
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- Unable to get credit report/credit score
- Problem getting report or credit score
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Web |
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I am in bankruptcy since XX/XX/2015. I have been utilizing credit karma to monitor my credit and score since then. With this week 's credit karma update my scores ( XXXX and XXXX ) were finally high enough to pursue a business opportunity. The company I was working with pulled my credit and much to my dismay one of my scores ( XXXX ) was no where near what credit karma had reported, with different negative information being reported. Also as part of being in bankruptcy we should be offered all bankruptcy protections including the automatic stay which prevents negative credit information from being reported from the time of bankruptcy filing, i.e. XX/XX/2015. Credit karma has one creditor on my report in the collection accounts portion of the report, and also listed as included in bankruptcy, which is double hitting my credit score as well. One for being in collections and another time for being in bankruptcy.
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| 12/14/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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My account was closed XXXX XXXX & when I try to access it in the app it says they are having trouble verifying my identity so Ive had no access to it since then! I had a direct deposit of my Michigan state taxes into that account on XXXX XXXX in the amount of {$1500.00} they decided to keep it & say it was due to my account being closed & me owing them {$2100.00} this is the first Ive heard of this & they are unauthorized charges I did not authorize at all! They told me that my deposit would be reflected & sent back to the insurer & it was not it was deposited into a closed account & they refuse to send it back or give me my money. I have no access to this account at all to see anything & I looked it up there is fraud protection here & it is not being honored they refuse to show me the policy stating they can do this or any info stating where my money is they are foreign as well & are hard to understand
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| 10/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/XXXX I received an email from Credit Karma saying I was invited to see what I would pre-qualify for regarding a consolidation loan. It said it would not affect my credit score and it was just a prequalification. Instead it send it to a bunch of lenders who altered me down, which I expected, which is why I never would have lied in the first place, and now each one of those is hitting my credit report. They have managed to have at least XXXX to XXXX Companies I never applied for deny me loans I never asked for. I never gave out my personal information but I guess credit karma already had it and use that to send the loan lenders. I want the inquiries take it off my credit report and I wont credit karma says stop Bait and switch people. It is obviously clear from their marketing that they want to miss lead people. I screenshot it everything that I receive so that you can see how misleading it is.
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| 10/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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I saw that on or around XXXX, I saw a lot of pre-approvals on credit karma. At first I didnt pay it any attention but, credit karma kept sending me all sorts of pre-approvals telling me that I was pre-approved for credit cards, personal loans and that I can refinance my car. Every day I would see these offers ever time I logged in to check my credit scores. So after a few months of being told that I was pre-approved, I thought I was now in the perfect place to apply. I go so many offers thru credit karma I started telling my family about vacations and investments that we were going to use these pre-approvals for. So I finally applied on or around XXXX at least XXXX times within that timeframe, but I got denied for credit cards, personal loans and other offers. I was disappointed and heartbroken. Credit Karma told me I would be approved but, it was all a lie. They violated FCRA and my consumer rights.
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| 02/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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Web |
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I opened a Credit Karma Spend Account ( checking account ) while filing my taxes through XXXX after being offered a promotion to open the Spend Account. I am unable to link my personal bank account to the Credit Karma Account and can not deposit or transfer any funds between the 2 accounts. The error given every time is that my bank 's credentials are incorrect, despite me putting in the correct credentials every time.
I contacted Credit Karma Support on Wednesday, XX/XX/XXXX. I was on hold for over an hour, was given a very vague answer to my problem, and have not been contacted by the company in over 4 business days, and I am still unable to link my personal bank. I advise everyone to not fall for the scam that is this Credit Karma promotion so that they can actually access their tax returns. The advertisement for CK on XXXX is extremely misleading and CK customer support is next to nonexistent.
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| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I have been monitoring my credit reports with credit karma since 2013 and for the past 5 years they have ruined my credit with multiple infractions; including but not limited to reposting old closed credit accounts as new open debts, marking late or missed payments on accounts and never dropping them after our Leander reached out to them on several occasions with proof of on time payments made. The offered loans and credit cards that I never would have initially applied for if they weren't guaranteeing excellent approval odds, just to be denied and lose credit points. They have been the reason my score is constantly up and down because a lot of the reports have inaccurate information even though I am constantly sending them disputes on the old/paid/closed accounts, inaccurate approval statuses and inaccurate payment status history. This company is unethical and needs to be monitored more carefully.
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| 02/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
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On or around XX/XX/2019, and entity created an account with Credit Karma, using my SSN and name, to gain access to my credit report/history. Then subsequently begin attempting to open credit card accouts with that information.
I can not login to Credit Karma using my own SSN as a fraudulent account already exist with a fraudulent email address. Credit Karma has not fraud line or phone number of any kind for anybody. They handle ALL support related issue via one automated email account : support@creditkarma.com. They are know to be very unresponsive via the portal of communication, weeks and months. For a credit reporting entity this is completely incomprehensible and downright negligent/incompentant.
Timing is of the essence with ID Theft, at this point, this has a continueal portal to review my credit, my accouts, everything. And I seemingly have no recourse to resolve this with Credit Karma.
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| 12/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
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Web |
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On XX/XX/23, Credit Karma XXXX Account erroneously withdrew {$110.00} from my account. The morning of XX/XX/23, they had a system error which posted outdated balances ; the balances posted were from XX/XX/23. When they came back through to rebalance the accounts, they overcharged me for a payment to XXXX XXXX XXXX in the amount of {$110.00}. I reached out to their customer service via chat, and they advised that my only recourse was to file a dispute. A dispute is not the correct course of action for a charge that did not originate with the vendor. I requested they reverse the overcharge on their end, to which they offered no recourse. I do not have overdraft protection on my account, so the charge should never have gone through. Now, they are not answering chat or phone for further assistance, and I am left without my funds. This is an egregious breach of trust, and all I want is my money back.
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| 06/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
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|
Web |
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Yes I have had a Credit Karma account for years and this year I filed my taxes with XXXX and linked it to Credit Karma spend account ( bank account ) however some of my taxes were deposited I received the email I went to go log in and it wouldn't let me I noticed that the number was not mine I immediately called Credit Karma they were no help I submitted documents they wouldn't accept them submitted documents several times over the past month and half numerous calls, emails, and chats been told it was fixed several times and it's not I have even told them that they are continuing to allow someone access to my personal information and everything but they keep asking for documents I've literally given them everything but a blood sample and I keep getting told they have fixed it but it is not my money is gone this person got it I can't dispute it or or do anything cuz I can't login please help me
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| 09/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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XX/XX/2022 I woke to pay a bill and my entire checking/money account was frozen with all assets and due to my money account being frozen it prevented me from moving money from my save account to withdraw. I contacted the come who told me on a recorded line that they dont see why they have now know the reason for this but that it needed to be escalated and I will have to hear back in XXXX days. XX/XX/2022 I received an email from the escalations team stating that they dont know what happen but it is being investigated along with a second email stating that they have now frozen my save account. My bills are now late and pst due with my money in limbo for no reason. Credit karma is holding $ XXXXusd. And wont tell me why. Their customer service says they can only email which is very scamming and misleading. They are giving me the run around while not allowing me to know why they have my money.
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| 09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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To Whom it may concern.
Due to the encouragement from Credit Karma my credit profile has suffered. I applied for multiple credit cards under the impression that i would be approved based on Credit Karmas recommendation. My credit report has suffered unnecessary damage as a result of the inaccurate information from Credit Karma. As we all know and understand to many hard inquiries can be devastating to a consumers credit report!!! Please see the attachments. As i have received hard inquires and denials from the following creditors.
XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XX/XX/2021 XXXX XXXX XX/XX/2021 All the pre approvals from Credit karma were misleading and against the CFPB rules.
The drip campaign of pre approvals for credit cards was unrelenting for months giving me false hope that i would be approved. Mean while Credit Karma knew i was being mislead all for them to make a profit.
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| 07/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Sent card you never applied for
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Web |
|
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XX/XX/2022 Received a debit card from Credit Karma that I did not request.
When speaking to agents they asked for information to " find my account ''. I hung up and called a different number listed online, they asked for more personal information ( name, birthdate and email ) they stated they would close my account and send me a written notice stating they closed the account. When I called again and asked for the fraud department they stated they did not have a fraud department.
I checked my credit report and noticed Credit Karma had done 2 soft inquiries on XX/XX/XXXX and XX/XX/XXXX both without my knowledge. I am still not certain whether this is a third party posing as Credit Karma, if this is a promotional service/offer from Credit Karma or if this is a case of identity deft.
Materials sent are misleading and confusing, have not and will not be doing any business with this company.
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| 10/08/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
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Web |
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I used Credit karma Savings as Adviced to be A Very Safe and Reliable Bank since i was a Victim of Identity Theft I was Very scared to use any Bank at all so I after 1 year of fighting Unemployment for all my benifits to be released and 1 year of no income which made me homeless jobless and the worst of Coronavirus they have finally been Deposited into my Account first it was a problem linking my account than my account was frozen for no reason they asked for vertification Documents which i submitted and my funds been in my account since XX/XX/XXXX with no access for me and me still in the streets homeless and my account froze and last payments returned to unemployment Credit Karma Is the worst i Don't Recommend to anyone in an emergency Situation I Call everyday and get no solution all they say is that department is only Via Email and I Email everyday with no answers or access to my funds
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| 10/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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|
Web |
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Credit Karma ( unwanted marketing, unauthorized credit report monitoring ) : Ive tried unsubscribing from Credit Karma. I personally have never signed up for credit monitoring with this agency ; however, I constantly receive emails for alerts, for alleged collection items, appearing on credit report ( XXXX was identified ). Emails have link to open to view collection item. I never press link, instead, I delete email to guard against spyware, Trojan, cyber threat.
Ive sent request to Email provider/the device manufacturer regarding spam abuse, unwanted emails and to block Credit Karma. I still receive unwanted email messaging from Credit Karma. Credit Karma service is unwanted and I have concern my credit report ( s ) is ( are ) subject of unauthorized access from impersonation, unauthorized monitoring. Of importance, Im responsible for selecting a monitoring service at my discretion.
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| 07/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
Someone has opened an Bank Account at XXXX XXXX XXXX XXXX with my Social Security Number and used another name. I am still unable to apply for that bank until the issue gets resolved. In the mean time I attempted to view my credit report through Credit Karma, XXXX, and XXXX. This is the message they gave me : " Your personal information doesn't match with credit bureau records. Please review your information for any possible errors. For security reasons, you'll also need to reenter your Social Security Number before continuing. Not sure what's wrong? You can find some tips on the right side of this page. '' I know that I do not have any credit as of right now. Why does my information not match? I checked my information several times to carefully to ensure I was not making a mistake and I continue to get the same results. Am I doing something wrong or is this the result of Identity Fraud?
|
| 04/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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|
Web |
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I was on Credit Karma which I've used for years to monitor score. Went to my offers for credit card offers. Some were labeled " XXXX XXXX '' in which the website explained that my odds of getting approved were so high that if I applied and get denied that Credit Karma would put {$50.00} in my " Spend '' checking account. It has been over 60 days which is the time frame they provided to offer my refund. Not only do I not have the {$50.00} my credit dropped by XXXX 's of points bc of the hard inquiry and denial. Because of this I am occuring additional costs from additional interest incurred by the balance I couldn't transfer due to credit karmas false claim. I see that they were sued for this last year. I reached out to support and they responded to me XX/XX/23 saying that it may take up to 60 days. I responded to that same conversation XX/XX/23 to ask about status and received no reply.
|
| 07/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
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XXXX XXXX I try to create a Credit Karma account to track my credit score. I realize I'm unable to create an account because someone else has already created one first using my name, ssn, bdate. I didn't receive the follow up email so I try it again in XX/XX/2022.
XXXX XXXX I reach out to Credit Karma to inform them again that someone used my name, ssn, beaten without authorization. Credit Karma rep told me they take security seriously and that I can send in documentation to verify my identity. The account was opened under email address ( XXXX ) and this user did nor have to send in documentation in order to use my identity. Closing the account was their remedy to this issue. Credit Karma allowed an ex who was convicted of trying to kill me to have access to my personal information also endangering my personal safety. I'll have to make a police report because my info was not kept safe.
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| 05/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
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XXXX XXXX reported a charge off for XX/XX/XXXX payment and failure to pay I paid that account amount XXXX every month they continue to report both account one which is paid off delinquent and negative and bad credit charge off Ive been with XXXX XXXX for 27 years with out a miss payment a disagreement over a statement and payment cause them to bring me to court I never reicieved a court order in mail paid a lawyer who took my money had to deal with XXXX and XXXX law firm even them knowing I had a lawyer also payments were made out of my XXXX check which is XXXX dollars I tried in vein to make payment to the point off having someone call in payment s to law firm so payment date various due to them the collection law firm putting the payment through this ruined my credit and my life 32 years of credit 100 % payment history ruined and still XXXX XXXX n law firm continue in tased practices
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| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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From XXXX XXXX XXXX XXXX there were multiple charges on my account totaling {$3000.00}. I filed Dispute ID : XXXX in the amount of {$3000.00} that I reported on XX/XX/2023 even though they didn't file the dispute until XX/XX/2023. They have since denied my dispute despite the fact that they sent a debit card to XXXX XXXX XXXX even though that address was never associated with my account nor given to them at any point. They also mailed the denial letter to the incorrect address even though my address is properly reflected on my account. They refuse to provide any documentation and have now locked my account after I recently submitted verification documents to regain access and ensure that my information is correct on my account. I can not access any funds on the account due to the lock and they refuse to replace my money even though its obvious it was ab error on behalf of XXXX XXXX.
|
| 06/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
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Credit Karma has failed to inform me of why they suddenly and abruptly blocked access to my funds. It's been well over a month that I have tried resolving any issues but they have never given me a clear explanation as to why they are not letting me access my account. I receive my employment direct deposit to this account and have fallen behind on bills and rent due to them preventing me from withdrawing any money. I have been left on hold for hours then I am disconnected.i have a full time job that doesn't allow me to call credit karma all the time. Every day, for my lunch break I call them requesting my money and closure of the account they do not follow through with it. They have submitted about five inquiries to their " higher department '' who is supposed to contact me within 48 hours to resolve this, but they don't follow through as well. I'm frustrated and need help here.
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| 04/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
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|
Web |
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On XX/XX/XXXX I have received a new creditKarma debit card ( https : //www.creditkarma.com/ ). On XX/XX/XXXX there was a strange {$1000.00} transaction posted on my checking account. I noticed it on XX/XX/XXXX and filed a dispute ( Case # XXXX ). After several clarification emails on XX/XX/XXXX I was informed " Your case has been escalated to our disputes team for further assistance. Please allow the investigator assigned to your case time to review and address your concerns. '' Ever since I have not heard anything from CreditKarma. I have phoned with them 2 times on Mon XXXX XXXX they told me that the dispute shall be resolved by XX/XX/XXXX the latest and XXXX XXXX they said that they don't know when the dispute is going to be resolved.
I would like to have these funds to be returned to my bank account and the interest for 1 month of use to be reimbursed.
Best, XXXX
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| 02/25/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
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On Thursday, XXXX XXXX2022, I AUTHORIZED Credit Karma to close my savings & checking account and send remaining balance in form of a cashiers check. They said I must complete a series of questions via email first. I called multiple times on Friday, XX/XX/2022 for an update on closing of my accounts and was told that they cant close my account at this time and dont know when theyll be able to. I asked to speak with a supervisor on two different occasions to my right to know and investigation on the matter, and they hung up on me multiple times. Credit Karma will not allow me access to my money from my savings account of {$1700.00} and as a consumer who credited the bank and loaned the bank funds I have every lawful right to authorize closing of my account immediately and the returns of my funds. This is causing mental, financial and emotional injuries to me and my family.
|
| 07/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
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Over the last 4 days I have tried to contact credit karma spend account over 30 times because they locked my account for no good reason saying that they were doing it for my protection but they are withholding my money from me and not allowing me to access my money that I worked for even though I've begged and pleaded because I need the money to buy groceries for my kids and I had it set up direct deposit so all of my money went on to the card that they have now Frozen and refuse to unlock. They keep telling me that they have escalated it to another team yet no one contacts me or gives me any answers and just responds with the same automated response. I have even begged them just to close the account and send me a check and they tell me that they can't do that for me either. I am about ready to hire a lawyer and file a claim or class action lawsuit against this company.
|
| 05/19/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
Credit karma, both money and ink which is owned by XXXX now. The constant XXXX from these financial crooks want my social security or undated info. They are constantly some pulling my credit, why? Because they are charging my estate. Trying to forcefully and with threatening tactics is breaking Consumer laws and USCode, CFR, and UCC.
Listen banks are fraud, I know this I am no longer asleep. I took time to research and read the law. There ideal threats of closing my account I which we all know is crap. These crooks don't close them so they can like a bottom feeder, they create mirror Identity, why there are so many addresses on credit reports. This is all documented and estate records that are being obtained. The financial system is the true enemy of the Republic. Take the banking democracy and prepare. The people are awake and I educate more and more daily on my show.
|
| 08/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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I logged onto credit karma and noticed in my hard inquiry report that there was a mark for national credit card airlines. Unaware of what this could be because I have no credit cards and I do not open any I decided I needed to call them. When I called national credit card airlines they then informed me that credit karma has put this mark in error on many peoples reports and I am another victim of credit karma doing this. They also informed me I have no account with them and that I needed to dispute this with credit karma. After realizing there is no phone number for them to speak to a actual agent I then researched other people who have became a victim to this and they informed me to contact consumer financial protection bureau to get it solved, there is no reason why there should be a hard inquiry involving national credit card airlines on my account or on my report.
|
| 12/30/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Older American |
|
Credit Karma showed a few credit cards that they said I had an excellent chance of being approved for.. They also offered a guarantee that if I wasn't approved for it they would give me {$50.00}. I received the letter from the bank saying they declined it and I would receive an email with the information. Credit Karma stated that it took XXXX XXXX XXXX days for them to hear back. After two weeks I inquired about the {$50.00} and they said they would look into it and stated it could take up to 60 days to hear back. When I contacted them at the 5 week mark they said they hadn't heard back from me and closed the case. I asked them to reopen it to which they opened a whole new case and now are saying they need the documents from the credit card company as to why I was declined.. The credit card company doesn't keep documents that long and I believe Credit Karma knew that.
|
| 08/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
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Starting XX/XX/2021 case number XXXX i email Credit karma @ XXXX this case was regarding the deactivation of my debit card there was no explanation given. On XX/XX/2021 my spend account and savings account was randomly closed with no explanation I was told credit karma has the right to close accounts on their discretion XX/XX/2021. On XX/XX/2021 case number # XXXX i was completely locked out of my credit karma account with no explanation provided as to why. I have made several attempts to resolve thee issue with no sufficient explanation. I contacted a lawyer and out lawyer sent credit karma a letter to resolve the above said matters on XX/XX/2021 after our attorney followed up with us to inform us XXXX XXXX has not followed up with XXXX ; XXXX XXXX XXXX, XXXX, and me we are seeking your help in making attempts to provide aid in assisting US in the above said matter.
|
| 01/22/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting my free annual report
|
|
Web |
|
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Credit Karma is NOT to be trusted! Requested my free credit report & score & know I have a detailed credit report file because I have paid directly to XXXX in previous years & know they have because they delivered said report. I have struggled tremendously via email trying to give more information in order to get report. Also handed over my phone number as well. The other end was completely uncooperative, sent me dead links, & now I completely distrust the integrity of this company & its proclaimed services. Also searched for corporate contact numbers & XXXX number lead to a voice message referring to website ( dead end ) & the other was invalid.
Credit Karma XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Contact Credit Karma Phone Number : ( XXXX ) XXXX Fax Number : Website : XXXX : //www.creditkarma.com Email : Email Credit Karma Executives CEO : XXXX XXXX
|
| 10/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
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On XX/XX/XXXX, I rcvd an email that my CREDIT KARMA account was temporarily suspended and they would let me know why in a separate email. On XX/XX/XXXX, I received an email that said my account was closed. I contacted them via phone and chat and was told my account was suspended not closed. I supplied the with the email that said it was closed on NUMEROUS occasions. I requested they just close it then and send my my funds. You can not speak with ANYONE directly about the account. There is a " higher up '' dept that is supposed to reach out to you. I have contacted them no less than XXXX times since XX/XX/23 with NO RESOLUTION or RESPONSE from the " higher up '' dept. I have only been told MULTIPLE times that my ticket has been escalated and is under review. I just want them to issue a check to me via USPS mail for {$350.00} and we can be done with this.
|
| 09/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
On XX/XX/2022 Credit Karma suggested I applied for a XXXX XXXX Credit Card, through Credit Karma, to help improve my credit score. The website also stated, my chances for approval was good and shouldn't drop my credit score no more than XXXX points. So, I applied and was APPROVED for a credit card. This one hard credit inquiry, decreased my credit score with XXXX by XXXX points. I tried to locate a number for Credit Karma to speak with a personal customer service about my concerns. But could not locate a contact number on Credit Karma 's website, nor any assistance with this type of complaint. I've spent hours today XX/XX/2022 talking with XXXX and XXXX XXXX representatives for an explanation to why my credit score dropped so significantly. Hours on the phone with both agencies have not given me an explanation to why my credit score dropped XXXX points.
|
| 02/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
I am in the process of buying a home in XXXX, Oklahoma and I authorized a Hard Pull from the mortgage broker I was dealing with. And then on XX/XX/2021, Credit Carma emailed me and told me that I have 14 ( two weeks ) to get other quotes from lenders and that it would not affect my credit score. So I ended up getting another quote from another Lender a few days later. And then I got notified today on XX/XX/2021 that my credit score went down over 21 points with XXXX. And it is probably going to go down with the other bureaus as well. My score is now around XXXX and it should be a lot higher around XXXX like it was before. I uploaded the email that they sent me. But I should not be penalized for this and I want why credit score points back. It was false advertised. And we are still within the 14 day window, so my score never should have been lowered.
|
| 04/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I attempted to dispute transactions within the standard regulation E time frame. XXXX and their sponsored bank, Credit Karma, do not follow Reg E, nor do they follow regulations tall. I was told by a rep that I would have access to my account to transfer my funds out. I received a letter of closure of the account ; effective this afternoon, my account was closed. On top of closing the account, reps from Credit Karma claimed that they would call me to resolve my issue. They apologized for " violating regulations, '' which isn't acceptable. They violated the law and discriminated against minorities and people of XXXX, and I am an XXXXXXXX XXXX XXXX falling under that precedence. Furthermore, I am XXXX, and there are many complaints against XXXX bank regarding XXXX members, shame on XXXX for enabling discriminatory tactics in their business model.
|
| 03/28/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opening a savings account with credit karma last year when I filed my taxes. Unfortunately my last stimulus payment went to that account, the 2 before that did not. Ive been trying for almost 2 weeks to link my bank account. There is no phone number to call, and every time I reach out on support I get someone different and they give me the general steps to link an account ( which is not working ). Once I finally get across that I need something else to be fixed on their end I never hear back they will pass it along to someone more experienced with the problem and I never hear back, just to start the process all over again a few days later. I tried going to my bank and having them pull it from this end, only to succeed for it to be reversed a few days later. This is entirely too much money to leave floating out there, especially when its needed.
|
| 10/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was told by Credit Krama that I was pre approved for a personal loan. After all the repeated guarantee approvals I applied. The company they sent me to XXXX XXXX XXXX turned me down for the original approval and offered me a small amount which really didn't help my situation. I took the loan at that point because they had ran my information already and it had affected my score plus 2 hard inquiry on my credit report. Now this loan company has some kind of block on my credit to where no other lender can get my information. Credit Krama has recently sent me an offer for {$13000.00} with the same loan company. I called to just verify and was told they would have to run my credit again to see if I even qualify for the loan that credit Krama guarantees. Something need to be done about this. They damaged my credit with these false misleading quotes.
|
| 10/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Karma is reporting credit scores that are XXXX lower that what the XXXX Agencies have at the same time or 30 days prior. Credit Karma gave me an updated report and reached out to XXXX to do the same. XXXX gave me my score for the XXXX prior and current. XXXXredit Karma provided me the same and the were consistently were XXXX and XXXX lower. They told me they're reporting what XXXX is giving them. How is this possible if you receive information, you post that information. I reconfirmed XXXX information by asking XXXX of my Banks XXXX XXXX for a copy of my report due to a recent application and it was aligned with XXXX, not Credit Karma. Now because of this credit offers from Credit Karma I should receive I'm not instead I'm receiving the higher interest rate, with lower credit lines. This looks like a form of XXXX or predatory profiling.
|
| 12/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Earlier this year, I applied for two different products that CreditKarma promoted me as having " Outstanding Approval Odds, or we'll give you a {$50.00} payment if not approved.
On XX/XX/2022, I received an email from CreditKarma regarding a {$100.00} incentive that I would received. CreditKarma had been promoting that if you apply for a credit card or loan where you had " Outstanding Approval Odds, '' you would receive a {$50.00} payment/bonus.
For the last two months, I've been given the run around. See attached. For two months CreditKarma has told me that my case is being reviewed with the " Promotions '' team.
To date, I have received one, {$50.00} payment, but not the 2nd. In addition, that check indicated that it was for " Account Closure, '' which is a complete lie. In fact, my CreditKarma spend account is still open to this date.
|
| 09/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma kept suggesting that I should apply for a low interest credit card which would improve my credit score and help me save money on existing balances. Credit Karma also suggested multiple credit cards to apply for with outstanding and very good approval odds. They have obviously tricked me into applying for one of these cards. Thanks to their misleading wrong information I was denied credit and I now have one more hard inquiry on my credit report. They're nothing but a bunch of thieves playing games with people 's credit worthiness. I wouldn't be surprised if they have a very profitable deal worked out with these banks to get us to apply for their cards by lying to us. The hard inquiry caused by their fake information should be removed from my credit report. I'm sure I'm not the first or last victim to this scam. It needs to stop.
|
| 04/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX ) .XXXX County.Clerc Of The Circuit Court Style : XXXX XXXX XXXX XXXX XXXX Morgtgage Pass-Thtough Certificates SeriesXX/XX/XXXXXXXXXXXX XXXX XXXX Case # XXXX Clerks Case Number:XXXX Court Type : Circuit Civil Case Type : Homestead Residential Foreclosure Judge : XXXX XXXX XXXX Case Status : Disposed Last Docked Date:XX/XX/XXXX Filed:XX/XX/XXXX.
XXXX, XXXX ( Plentif '' s Attorney ) XXXX XXXX Fl, XXXX Amout Assesses {$1900.00} Amount paid {$1900.00} I never been a Tenant of XXXX XXXX, and never lived at this address.
2 ). Style : XXXX XXXX vs XXXX XXXX Uniform Case # XXXX Clerk Case # XXXX Court Type : Circuit Civil Case Type : Non-Homeestead Residential Foreclosure Judge : XXXX, XXXX XXXX Last Docket Date:XX/XX/XXXX Disposition Judge : XXXX, XXXX I never been contacted about that even. I never been her Tenant. Amount paid {$1900.00}
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
On XX/XX/XXXX after I had made a purchase for goods and the merchant would not accept my us issued passport as identification and informed me that they would not be refunding my money that I would go through the bank dispute process. I reached out to Credit Karma and informed them and started the dispute process. That was 16 days ago. They haven't even reached out to ask if I had any supporting documentation which I do I have all the email correspondence. Once it reached the 10-day mark I started reaching out every day and I was told that they can see that I should have gotten a provisional credit but it didn't post to the account so they were going to escalate it well 6 days later and I still have not even been contacted for evidence or proof let alone the provisional credit I've tried everything I can and they just won't follow the law
|
| 05/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2018, a credit inquiry was initiated, but not by me. I contacted XXXX as advised by Credit Karma, but XXXX could not provide information regarding the account as they are claiming it was not reported by them. I contacted XXXX and their response was to obtain a statement from XXXX, stating that I did not initiate the request. I received paperwork to submit to XXXX to dispute the inquiry and they denied my request to remove the inquiry ... again because it's somehow not their account but has their name on it. The specific inquiry has something to do with " XXXX XXXX. '' They recommended I contact Credit Karma since its supposedly a known issue that had reached resolve, so I did, and Credit Karma suggested I contact XXXX. At this point, I'm being ran in circles and receiving no helpful information from any of the entities involved.
|
| 08/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Hello, I submitted a previous complaint about Credit Karma because they were not responding to my emails requesting the closure of my account. Now I have another issue - I am still receiving emails from them about declined card transactions. I asked them back on XX/XX/XXXX when I will receive an update from a specialist about my issue and they did not respond. It is pathetic that I have to keep coming to this website to file a complaint about Credit Karma to take some action.
Please stop the emails from coming to my email address XXXX. I told your member support team that XXXX will not allow me to remove the card ending in XXXX from my account. These emails are considered spam at this point and I am not able to unsubscribe from these alerts. If I get one more " Your account needs your eyeballs, XXXX '' email, I am going to scream.
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Karma has been deliberately targeting myself and others as well with mismanagement of credit scores, there is absolutely nothing that changes within the company system I have been in the lower scores going on almost 6 years and each time Ive reported this issue Im going through a chat or as there is no one to be redirected to. Obviously this is purposeful and I believe it to be a targeting tactic to push the agenda of reducing any credit issues by submitting to a loan company an d of course the credit card companies that are offered by the site and if not accepted they pay {$50.00} dollars. I want actual answers and I want my credit score up to the XXXX where its supposed to be. This score system I believe is a targeting tool used against ethnicity and religious groups to perpetuate the low score myth as Im living proof
|
| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma is reporting inaccurate information on my credit report. The AGE OF CREDIT HISTORY is not accurate on my credit report and thats a fraudulent act against me. Why are some of my accounts showing a history of 3 YEARS AND SOME MONTHS but CREDIT KARMA is reporting 1 year and 6 months which is not true. If your company is not going to report the truth, why bother to report at all. CREDIT KARMA IS REPORTING FALSE INFORMATION AND MY CREDIT SCORE IS INACCURATE because of it. I am being denied credit by companies because of the current inaccurate information being reported by CREDIT KARMA. I also checked with XXXX XXXX and XXXX. They have all the correct information in their system on the account and dates. So Im left to wonder why would Credit Karma have the information incorrect on propose in their system. This is fraud.
|
| 06/23/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Credit Karma Inc is the company I am complaining about.
When I did my taxes on XXXX credit karma suggested I put my refund in a new savings account and they would match it at a certain date in the future. The only stipulation I saw was that I had to keep the account open until XXXX in order to get the matching bonus. I have spoken to them many times and they say that Im not eligible for this bonus. Every time I call I get somebody overseas that doesnt seem to understand what was advertised in the United States on XXXX website. They keep talking about a bonus {$50.00} or {$100.00} however that was not what I was offered when I open this new account with my tax refund. I was offered a dollar for dollar matching which in my case was {$110.00} and now credit karma says Im not eligible and I disagree so Im filing this complaint.
|
| 03/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
Older American |
|
I have experienced Identity theft. My Emails have been hacked, credit cards open. numerous credit inquiries, among many other things. My credit Karma has also been hacked and passwords changed. I can not get in to my credit karma account. I have frozen all 3 credit bureaus. I made numerous attempts through Credit Karma customer service to shut my credit karma down as the identity thief uses credit karma to monitor my credit activity. I am requesting that anything relevant to my Social Security number with credit karma be immediately shut down. Also anything relevant to my two Emails with credit karma be immediately shut down : XXXX XXXX XXXX ID Recovery Case # XXXX Credit Karma customer service is difficult to reach and offers no help when you do finally get them. Also filing a XXXX XXXX XXXX against their customer service.
|
| 03/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/XXXX my card was hacked for a total of {$4600.00} i immediately contacted support and was told a case was opened and i would receive provisional credits on XXXX. And that the investigation would take around 30 days. On XXXX i was told my case was denied less than 24 hours before i was set to receive my money back. I called and was told they opened up an appeal and i would hear back in the next 10-15 days. Fast forward to the next day XXXX and i am completely logged out of my account with the message account deactivated with funds still left in the account with no way of accessing them. I have called multiple times since with no real answer and told to wait for an email from a specialty team. I am now completely without any of my money and unable to transfer the funds i did have in the account out to another account.
|
| 03/13/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American |
|
Not sure if you can help..I have always ( weekly ), used Credit Karma.com, to get my credit scores, and check balances on credit cards and loans..I also used them to do my taxes last year..The last time I checked was XXXXI went on their website XX/XX/19, to do my taxes, and they now say my sign on is invalid..They want to text me a verification code to verify my identity, but they are using my old phone number..Thet phone has been deactivated! I entered my new number, XXXX XXXX, but they told me it was invalid..I sent them several emails from XX/XX/19, but receive no response..They dont have a contact phone number..They are still sending me emails prompting me to use their tax service, but I can not, since it tells me to verify, thru my old phone number..I am at a loss at how to get thru to them..Please help..Thank you.
|
| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I began receiving pre-approval notices for various credit cards and loans from credit karma. After filling out all of the necessary information as requested, I was denied. There were many hard inquiries made to my credit report that negatively affected my credit score. Many of these inquiries were made without my knowledge and I kept receiving pre-approval notices even after I was denied. I was then lead to believe by credit karma that these hard inquiries could be removed by filling out more information which then more hard inquiries were made to my credit score and the hard inquiries were not removed and more were added. My score has dropped considerably due to this fraudulent misinformation. Now I don't know what to do to have these inquiries removed and have my credit fixed as I was lead to believe by credit karma.
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I did my tax return on XXXX and was approved for a {$250.00} loan basically where they would give it to me and then take it out of my tax return when it came but I had to do it through Credit Karma Credit Karma locked my account told me that Im not approved for it after They had already said I was and now my money is in the account and they wont give it to me. They will not email me back when I call they kept repeating the same thing saying we can not comment on this. You have to talk to our special investigations through email and they never emailed me back. I asked to have the money transferred into my bank or to mail me a check and they are refusing I told them I need to pay my rent with them my money and they wont give it to me and wont pay late fees due to the fact that its their fault they wont give me my money.
|
| 02/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
Credit karma/ the bank they use for their bank account and debit cards refused to increase my daily spending limit despite funds being in the account so I requested to close the account immediately and transfer the funds to my bank account on file. I was told I couldnt speak to anyone on the phone to close the account and had to email. Ive emailed and now am being told that I will get a response on my request to close account but they have yet to respond to my continued emails and calls demanding my account be closed and money from the account-be sent. They are holding my money XXXX and I cant withdraw, transfer money or even cancel my account. I feel they are predatory in nature as they basically forced me to sign up an account when filing my taxes with XXXX. How can I live if I cant use my own money. Is this legal?
|
| 03/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I had received provisonal credit on XX/XX/2023 for 2 disputes I had filed. One dispute was XXXX and the other dispute was XXXX total of XXXX. I had received the net amount total on XX/XX/XXXX and spoke to many representatives before the XXXX to get information on the disputes. They had let me know about the credit on the XXXX. Well XXXX XX/XX/XXXX i check my account to see a withdrawal of XXXX back to credit karma without any notice or explanation. I called immediately and they stated it was because the dispute was denied but they should have given me a denial letter and 5 days after the denial reverse the charges. I have been calling now for 5 days and they keep telling me its being escalated and they will reach out via email. Its very frustrating all I want is an explanation and it to be processed the correct way
|
| 12/11/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
I am a member of creditkarma.com and get emails from them on a regular basis. On XX/XX/XXXX of this year I received an email urging me to check my " ID monitoring '' page. I went to the page and saw a username I use on a variety of sites displayed there ( actually 4 of the 7 letters were displayed but I knew what is was instantly ). I was upset and curious as to how they found out a username ID that I use. I did *not* authorize them to do any identity monitoring - I got this account to view my current credit score because this site is free.
I immediately sent a message to credit karma asking how they got this information. I subsequently sent 2 or 3 followup emails. It is now a month later and I have not heard back anything from them. The only phone number I was able to find never answers and hangs up immediately.
|
| 04/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or missing disclosures
|
|
Web |
|
|
I filed my 2022 taxes using XXXX through credit karma as my family has done for years. Apparently there must be a big change in the fine print that I missed. Credit karma has sent me a card that at first I tossed in the recycling. 10 days later I realized it has my refund on it. I then try and use my money, but credit karma has a hold on the account so I can only use XXXX a day or transfer XXXX a day. Its unfortunate for my family who is in desperate need a of car. My only choice is to transfer XXXX a day for 7 days plus 3 days waiting period and then start looking for a vehicle. When you live in poverty hanging onto XXXX grand is nearly impossible. I can`t stress enough the hardship this is putting on me and my children. I need my refund now. Its cleared through the IRS, nothing holding it up except credit karma.
|
| 02/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
Servicemember |
|
Over the course of the past few days I have attempted to retrieve my credit score using a number of different credit reporting applications and services, most notably : XXXX, XXXX, Credit Karma, and XXXX XXXX. After entering my information in all of these services ( name, address, SS #, phone number etc ... ) all of them have told me the same thing : " your information does not match what the credit bureau has on file ''. This is extremely alarming, as I have double and triple checked my information every time, even with my mother, and all of the information I have entered is entirely correct, leading me to believe that the credit bureaus file on me must have incorrect information. I need to rectify this, as the time has come for me to buy an apartment. Thank you for your time, I hope to have this worked out soon.
|
| 08/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I requested a credit card with guarenteed approval by Credit Karma.
I put a case in place Number XXXX on XX/XX/XXXX.
The agent told me I would have an anwer on claiming XXXX dollar guarentee in a few days after they verified XXXX card " XXXX '' refused my card reguest.
I was refused right after hitting submit and got a letter from card company a couple days later. My credit is rated excellent.
I emailed Creidt Karma asking why no action has been taken four times.
No repsonse.
There is no way to call Credit Karma, no phone numbers work including corporate office.
I looked on the internet and see that this very issue is being litigated by the FTC.
I would like a resolution.
I would like to be party to the penalty Credit Karma is being ordered to pay customers. Large fine set aside.
Thank you and regards
|
| 06/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2022 I called Credit Karma who is my banker.. I have a debit account with them. My stolen & used. Because Ive been broke I havent used it much but I realize it when I received a {$50.00} XXXX payment. I called Credit Karma to dispute charges that wasnt made by me. Everytime I called I had to give him/her the charge amount I was disputing. So they acted like they were disputing but wasnt.. I asked for Corporate number & stated I didnt want to talk to a Call Center Manager.. Apparently I had no choice.. They stated itll be up to 10 days for my results. That was a problem I had 2 XXXX payments that was applied to my disputed charges. I checked my account for my results They denied me. I called very upset.. I was told someone will contact me.. Im still waiting for that. I just want whats owed to me.. {$76.00}.
|
| 12/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/21 I submitted a deposit from my XXXX XXXX bank account to my credit karma bank account at that point it told me that it would be available XX/XX/21. So I setup my bill pay for XX/XX/21 for XXXX XXXX credit card payment to come out. Credit karma reversed the transaction on the XXXX the same day that I was told funds would be available. This caused me to have a late fee with my XXXX XXXX credit card payment. This is the 3rd time this happened, the first time credit one reversed the late fee, 2nd time I contacted Credit karma support and they advised me the funds were not available and that the payment not going through was my fault so I let It go. This time I KNOW this is not my fault and I submitted A support ticket for them to credit the fees because it is their fault not mine and still no response.
|
| 08/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
My identity was compromised. I think it started from credit karma dot com. My account on credit karma was hacked, and the email address as well as the phone number was updated into some unknown ones. So I can't receive my account at all from their automatic recovery. The hacker has got my money from the bank, updated my personal info as well as started lots of fraudulent inquires on three credit bureau. I can't find any contact email or phone number from credit karmas website other than just self recovery process.
I tried to create another account under my identity, but they even refused that as well. This is very bad experience from credit karma, and I didn't even receive any updates for someone trying to update my email or phone number. I hope credit karma had the real people to handle the issue like this.
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
XX/XX/2022 I applied through CREDIT KARMA for a XXXX XXXX credit card. It was unknown too my knowledge that even with CREDIT KARMAS personal " Excellent Approval Odds '' for myself that I was being deceived, and initially caused a hard inquiry on my credit history.
This hard inquiry that resulted in dropping my XXXX XXXX. I have worked hard too get my credit back up, and this has caused me too be denied by a few other agencies for a home, and or a car loan.
Causing my family as well as myself disruptive negative, emotional, and personal self worth impacts on our day too day lives.
It's hard too better yourself in today 's world when people take advantage of your finances knowing they are falsely giving you hope.
Thank you for your time, and mainly help with resolving the issues with this situation.
|
| 05/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/XXXX I paid off my loan down to a zero balance. I repeatedly asked the CS rep was this all I owed, she double checked and said yes. Since then, I've been going back and forth with the XXXX XXXX XXXX XXXX about my credit report. The listed on my report that I owed {$1.00}, when in fact, it is paid off. I disputed it with all 3 credit bureaus, who then reported that it was in fact paid off according to XXXX, who informed me of the same thing. The very next month, the XXXX went back and posted that I owed {$1.00}. I disputed it again, and again the changes it to a XXXX balance, but refuses to mark the account as paid off. Instead they have the " current status '' as in collections. It needs to read paid as a current status. My next step is to hire an attorney if you can not correct this. Thank you.
|
| 05/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit karma did a horrible job disputing negative charges on my credit report they emailed their report to only 2 of the 3 buros and the two that got it has a half baked report my nice could have done my credit has been XXXX for 9 months extra than k should have paying more than XXXX usd to get it fixed now by XXXX XXXX they found over 60 combined error in my report and not just that ck was suggesting i apply for credit cards to fix my credit and it was affecting it more im very upset the money time and everything this has cost me is crazy ive paid companies to report positive payments tk raise my credit no service or item in return other than to improve credit what is why i signed up flr it wish i never did now its like putting a XXXX in the XXXX were they learn to help people on the back of a XXXX XXXX
|
| 12/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I received a promotional offer on XX/XX/2021 to earn {$50.00} for completing a direct deposit into my checking account.
I completed the terms and conditions of the offer as of XX/XX/2021 ; however, the {$50.00} bonus has not posted to my account. The terms of offer state that the bonus would be posted by XX/XX/2021 ; however, the {$50.00} bonus has not posted as of yet.
I contacted Credit Karma and XXXX XXXX regarding this matter, but neither firm is responsive and the {$50.00} bonus has not posted to my account.
I called XXXX XXXX numerous times on XX/XX/2021 but they refused to speak with me or service the account, and referred me to Credit Karma.
I spoke with XXXX at Credit Karma on XX/XX/2021 at XXXX and he was unable to assist me other than " escalating '' the case within the organization.
|
| 05/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
For several years I have not been able to cash a check in my name even though i give the correct SS. I have tried for three years now XXXX to check my credit score through credit karma, XXXX XXXX, and XXXX, and every time i fill out the information regarding me it asks about accounts being opened in my name which i have never opened. And when i put none, as in i have no recollection of opening the accounts, it says that my identity can not be verified. And i know for a fact i have never opened up anything in my name because i just got my first apartment in 2020. When i have also put forgot username or password on one of those sites it had email that was not mine, XXXX, and mine is XXXX that was linked up to one of the accounts. So i do believe there is someone who has opened up accounts in my name.
|
| 08/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
0n XX/XX/2023 i received an alert that an internal transfer was initiated from my CK savings to my CK Spend account. I called and the first associate hung up on me. I called back and realized my account was hacked and they continued to try and transfer funds while I was on the phone with CK customer service. I closed my savings account with the attempt to transfer funds back to my external bank. CK deposited all of my funds from the savings into the hacked account and continue to allow the hacker access to my funds and transferring ability.
CK continues to say their fraud department will send me an email and after 24 hrs, I haven't heard from the fraud department. Meanwhile, the hacker is still trying to transfer funds in the hacked account.
I have to assume that CK is colluding with the hackers.
|
| 04/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
In the month of XX/XX/2018 I paid off two credit card balances, didn't close the accounts just paid the balances and the next day my credit score dropped 32ps. I emailed Credit Karma right away when I first saw my credit score had dropped. Credit Karma and I went back and forth between 8 emails and no one could tell me why my score drastically dropped. I proceeded to call all credit bureaus XXXX, XXXX, and I visited XXXX still no one could tell me why my credit drastically dropped. Every factor each credit bureau ask me to consider or look at did not apply to me. One factor was incorrect they said I have only had credit for 2 yrs in fact I have had credit for 5 yrs. I have never had a derogatory complaint on my credit report, I have never missed a payment or paid a late payment on my credit report.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
Credit karma keeps approving me for the last 7 years of all kinds of different credit cards that I'm supposed to be pre-approved and every one of them I always get denied for the last 7 years my bank XXXX approved me for a credit card XXXX a bank approved me for a credit card and credit karma keep saying that I'm pre-approved and I am qualified for all my cards all during that time and never once said I ever receive a credit card it was always denied this is false advertising if a person 's pre-approved for a credit card then therefore he should receive his credit card not be denied when they pre-approved me ahead of time it is false advertising it is false statements and every one of them ding my credit on my credit report. All documents and all information that I have I will keep from my lawyer.
|
| 10/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
On XX/XX/23 I went online to an ad that claimed there was a sale on some shoes from the company oncloud. When I placed my order for my daughters shoes it came up with a message declined, but checking my account it showed they took out the money for XXXX. I then tried to contact company at the email and phone number provided by website. The email and phone number was not a working number or email tried to contact company that took the money not a working number. Contacted my bank on XX/XX/23 and to date have not heard anything from my bank regarding issue. When I call my bank they say they are looking into it but have not determined anything yet to just wait until they complete investigation which has been almost 60 days. I provided all numbers and email addresses to my bank to help resolve issue.
|
| 07/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I ordered a new card this year after receiving a new card with same numbers my info was somehow stolen some one has been using my card info to make transactions and withdrawals since XXXX of this year and the credit company told me I can only file up to the date of XX/XX/XXXX or this company only accepted one transaction out of multiple transactions and withdrawals that I could only report before XX/XX/XXXX. I heard that if fraud is reported there shouldnt be a time frame on what I can and not report. This company denied me XXXX times when clearly both withdraws I am on the the other side of town and XXXX of them was at XXXX am the other I was at XXXX and the withdrawal was across the city. Also I have more withdrawals and transactions to report but they gave me a time period on what I can report
|
| 12/15/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
CreditKarma keeps placing a paid off state tax lien on their site making my scores look bad. This lien was paid off way back when and completely removed back in XXXX XXXX. I have already contacted XXXX repeatedly as I was told that this is the only place they could have attained this information from. XXXX stated they would dispute it again and they then removed it or deleted it once more. They stated their info came from XXXX whom claims there is no lien. This is now the second time this is happening to my credit report without any explanation. The first time was a couple months ago and now again in XXXX XXXX. This needs to be stopped as I can not even tell what is accurate anymore and what is not, even though I know for a fact that the lien is not accurate since I have already had to verify it.
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2023 I learned that I was locked out of my Credit Karma account. My email and password had been changed without any steps to verify identity. I know this because I could still do this step after I gained control of my account on XX/XX/2023.
The same day, I asked for them to remove all funds from my XXXX XXXX savings account and to delete my account upon completion of the transfer. I have received no response.
I attempted to contact customer service and they said they had not received a response from me for XXXX weeks so they closed the matter, despite me having proof that I last responded and they sent XXXX response.
I have since tried contacting them again and receive no response, and even their customer service chat line says they can not help me and they disconnect immediately.
|
| 12/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma. I have an profile with them. They have all my very personal information, I'm able to view everything however when wanting to open an checking through the app, it was unable to die to not enough information to identify me after appying in the credit karma app where all of my other information is kept and jointed together. The chat agent " XXXX " the one and only agent after being asked for birth of date n last 4 social. It responded saying we re unable to identify you due to " lack of information ''. I have screen shots on my phone I would like to provide by email. It very suspicious, exspeaily when it said, many of our customers have tired n been working on it. They deny me why they couldn't identify me with all of my personal sensitive information. It odd n there is no call number
|
| 08/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have a checking account with Credit Karma, they were running a promotion, stating that if you apply for a card or loan, with the XXXX XXXX next to it, and you are NOT approved, you will get {$50.00}, which will be deposited into your spend account ( checking account ) within 60 days of being declined I had to fight with them after being declined for a card with the Badge, I had taken snap shots of the deal, they were trying to say I had to provide other information however the info I had says otherwise, it is now 60 days, and they say they will send me an XXXX gift card in the next 30 days. THAT IS NOT THE DEAL. I WANT THE {$50.00} PUT INTO MY SPEND ACCOUNT, WHICH, PER YOUR INSTRUCTIONS IS IN GOOD STANDING AND OPEN, I DO NOT WISH TO WAIT ANOTHER 30 DAYS THIS IS FRAUD AND MISLEADING CONSUMERS.
|
| 06/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My tax return was sent to credit Karma on XXXX for {$2500.00} XXXX for {$80.00} and XXXX for {$2700.00} The person who filed my taxes for me hacked into my account using the virtual card and had that money cashapp to her account her name is XXXXXXXX XXXX aka XXXXXXXX XXXX DOB XXXX Social Security number XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX Phone number XXXX I have filed a police report and reported to FTC XXXX XXXX has not put the money thats owed to me back on my card and is saying I have a negative balance of {$2700.00} I do not owe this money and they owe me that money since I did not XXXX her! It can be traced through the virtual card as the representative told me how it was accessed. I never even knew about a virtual card XXXX they blocked the virtual card on XXXX due to my disputes.
|
| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
In the last 2-3 years, I have on numerous occasions clicked on applications for car loans, home mortgages and credit cards through Credit Karma when informed that I was pre-approved or had excellent approval odds, but was ultimately DENIED. My XXXX and XXXX credit scores have been devastatingly been affected. As a mother of XXXX, who has been working so hard to improve their credit, in an attempt to purchase my first home for my children, purchase a bigger vehicle or obtain a credit card without restrictions and larger credit limit or benefits, it is the ultimate let down to have your hopes up not only to be continuesly denied but for your credit score to drop in the 400 's and create hard and soft pulls on my credit. This is misleading and they should stop creating unnecessary stress and XXXX.
|
| 05/11/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I have been trying to get Credit Karma to update my correct address. I have provided them hard proof yet they keep telling me that XXXX is giving them the information. XXXX sent me XXXX hard copies with my proper address. Credit Karma refuses to correct the incorrect information. XXXX has tried to contact them but Credit Karma is not changing the information to match. The issue is my address is XXXX XXXX XXXX not XXXX XXXX XXXX XXXX. This makes it difficult to give my credit to people to check because the information will not match and Credit Karma refuses to put the correct information. I am attaching all my emails from Credit Karma and from XXXX. Please get Credit Karma to do the legal thing and make them change the information to match, so all my credit bureaus information matches. Thank you
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American, Servicemember |
|
I have a Notarized Power of attorney to be able to handle my sons banking -as told was necessary -he is XXXX and needs his money to retain legal representation-He banks with credit karma and its terribly hard to get help-They requested notarized POA which we did-they sent a new debit card for the account-but I can not go into the account to activate it-I have told them the problem everyday-since the card came-everything with them and XXXX XXXX is electronic and uses the account holders phone for verification-my sons phone is gone and deactivated and they wont help by-pass this so I can get into the spend account he has to be able to activate it -I dont know what else to do he is scheduled to go to court again on XXXX-I keep getting robo replies and time is of the essence.Please help-Thank you
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I just saw the news that Credit Karma will be paying {$3.00} XXXX to users target with false preapproved offers. The article cited the time period as " at least between XX/XX/XXXX and XX/XX/XXXX. '' I wanted to report that I had this issue in early XXXX, probably around XXXX. I had just moved, and just had an expensive emergency room visit. They were advertising that I was pre-approved for a credit card as part of a debt consolidation strategy, where you could transfer your balance to that card and pay it off with a much lower interest rate. I applied for the card and was declined. I was just getting on my feet in a new city and having a hit to my credit was incredibly challenging at that time in my life. I was very frustrated and upset that I was told I was preapproved and then was declined.
|
| 01/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Somebody use my identity and my old address to file for disability and 1040 forms for the year of XXXX. There is also a credit hard push report because apparently they use my personal information to try to get an apartment as far as Im aware. On the disability form it shows that they were born in XXXX when I was born in XXXX and on credit consumer report shows that I own a XXXX XXXX which I have never owned in my life. I dont know if they have done anymore but this is as far as I was able to find out but this was not me I never filed for disability and I have not filed for XXXX yet. My name is XXXX XXXX and my number is XXXX please somebody contact me as soon as possible this is identity five credit fraud and I want to press charges for the fall extent of the law for whoever did this to me
|
| 02/28/2017 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
I reviewed my credit report on Credit Karma and noticed that my XXXX report has been effected. As a result all of my inquiries from my XXXX report were removed on XX/XX/2017 and added back to my credit report as new inquiries. They also removed my only collection XXXX and placed as an active account during the same. The information has not been corrected and still shows the same information as of today XX/XX/2017. This is detrimental to my credit report as it is not only incorrect information but it is also interfering with and prohibiting my process of buying a home. I have attached all documents showing how inquiries were removed and added as new inquiries and collections being removed and then added as an open account. I contacted XXXX and they are stating that they are not responsible.
|
| 03/13/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
Older American |
|
Credit Karma and XXXX has as XXXX security question they asked in which were answered correctly and via Annually Free Credit report I have been refused to be sent a copy of my credit report. I them called XXXX for a copy and they said one is being mailed. The mail came today and it was and application to provide them with other documents. I have submitted all my information on the website and I will not be denied a free credit report by being forced to submit documents by mail. If they want further information that can be sent via fax. I move to Indiana in XXXX of 2018 and have lived my entire life in XXXX, Washington. They have been given both address and my current one here in XXXX, Indiana. My name, date of birth and Social Security and they refuse to send me a copy of my report
|
| 04/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
CREDIT KARMA HAS MY OLD ADDRESSS LISTED IN MY PERSONAL INFORMATION PROFILE AND IVE RECENTL used XXXX to take advantage of my free addresss change and for my XXXX address change since we are moving soon. Credit karma will not allow me to iMMEDIATELY change mt address on file and i jave JUST applied for XXXX XXXX XXXX credit cards.today is sunday XX/XX/XXXX and i applied for XXXX XXXX XXXX credit cards yesterday on saturday XX/XX/XXXX online using the " Recommendation '' portion of the website while logged into my account. My concerns are my identity will be compromised and/or my credit card information will be stolen. Also another MAJOR problem is XXXX vehicles are reported or shown as my vehicles on credit KARMA but they are NOT. I removed them becuase i am NOT the rightful owner.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX to XXXX I show a lot of Preapprovals I never paid any attention. but credit karma kept sending me all sorts of different preapprovals telling me that I was preapproved for credit cards and personal loans and refinance my car. every day I would see offers every time I logged in to check my credit score. few months of being told that I was preapproved I thought I was no in a place to apply I got so many offers from credit karma I started telling my whole family about vacations and investments we were going to use these pre-approvals for. so I finally apply. Some Time in XXXX and I was denied for two credit cards credit and a personal loan. I was destroy Im very and I was busy marketing to. Credit card told me I was approved this was a lie. I was so sick and destroy
|
| 10/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
On Monday XXXX XXXX, 2017, I received an email at work from CreditKarma.com The email subject line read : Youve Got Some Tough Scores, XXXX Upon reading this, I immediately became concerned that my credit scores were bad/tainted etc. I have maintained a credit score of XXXX for some years. I logged on to Credit Karma to discover that indeed, my scores were at XXXX.
Like many businesses, my work email is monitored and reviewed for compliance to our corporate policy. This monitoring takes place in our IT department. As a senior level employee, I was very upset that employees of my company saw this, and perhaps could have easily assumed that I was having difficulty with my credit. I attempted to contact Credit Karma and there is no phone/email/address for which to make this known.
|
| 03/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX there were 4 unauthorized transactions amounting in {$1500.00}. The transactions were coming out of my new Credit Karma account. I contacted them and they advised me to contact the company that were taking the money out of the account. It turned out to be XXXX XXXX but I had no information to give them other than my name ( I dont have an account with them ) I opened 2 fraud cases with Credit Karma because the XXXX XXXX representative said it was my banks job to investigate and return my funds. Credit karma literally wrote back and asked me to email XXXX XXXX and get an email stating they cant help. I had to transfer my remaining refund funds into my actual bank account. Im not sure what else to do. I havent even received a new card they just locked the one I have.
|
| 03/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
After file my tax I decided to go with XXXX XXXX and they offered credit kharma to have my tax return. So I decide to out my direst deposit to my credit kharma debit card. After my direct deposit from work we r thru. After 2 day on XX/XX/XXXX, there was two withdraw transaction in XXXX XXXX California with me debit card. I receive a messege thru credit kharam app. I was at work ar XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I have my debit card with me. I called the credit Khama help center and they denied my dispute. They giving me all these reasoning saying check my email and theyre not helping me. I work hard for my money and I only get paid {$18.00} an hour. So {$400.00} is a lot for me. Can you please help me. I am so angry I went with this company because they scamed me.
|
| 11/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I recently contacted Credit Karma regarding unauthorized withdrawals made on my account. There were a few unauthorized transactions totaling XXXX. I did not authorize these transactions and fully explained that these charges are affecting my ability to pay necessary bills due. I also currently have my credit reports frozen due to recent unauthorized transactions and posted inquiries on my credit reports. The card i requested to be closed and my money refunded due to these circumstances. So far i received one response and my dispute for one of the amounts was not approved. I did not authorize these charges as stated in their letter and I should not be liable for someone taking advantage of my checking acct. Credit Karma needs to be more vested in their customers concerns.
|
| 12/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
XXXX I started getting pre approval letters for loans and credit cards at the time late XXXX I maybe applied for 4 credit cards and 2 loans then took a break due to no getting the guaranteed approval!
But they kept sending the XXXX or posting them on my credit karma account by XXXX I could really have used just one of the offers but instead my score dropped even more. My family and I all use credit karma so its even worse because it was like they just sunk hole ship. Seeing my family and I losing cars houses the cloths on our backs horrible to find out its always been a scam a lie theft of my life!! My familys lifes XXXX animals elderly!!! Physically hurt my family from stress XXXX, XXXX pain, lack of food shelter. My parents cant even look at their own credit anymore.
|
| 09/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was checking my credit score on Credit Karma on XX/XX/2018 and saw a link that said 'See if you are pre-qualified for a personal loan. This will not effect your credit score. ' I clicked on the link and saw the offers and did not proceed. Few hours later, I get an email from XXXX XXXX XXXX ( XXXX ) with the creditor name : XXXX XXXX, XXXX XXXX XXXX, XXXX, AL, XXXX ; stating that my loan application has been denied and that my report was pulled from XXXX. I have not sent in any application to the above mentioned creditor, nor have I consented to my credit record being pulled for any loans. I have never planned to get a loan from XXXX XXXX cause I did not even know that company existed. I have sent a mail to the support email for XXXX XXXX sand is waiting for a reply.
|
| 04/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Credit karma took money from my XXXX XXXX with my card locked XXXX dollars that was for my hotel room the following week causing me to have to pay by the day until my next paycheck which I get paid biweekly so this has been ridiculous because they keep telling my gf that they are sending me my money back to my card but I have yet to see anything. After talking with several of the reps on the phone I was rudely brushed off and lied to by several of them. How is it that they can pull money on a two month old dispute without leaving any transaction history with my card locked... they also took XXXX dollars from my gf and tried to say her money bounced back to her XXXX XXXX. It did not. I am furious that a bank so widely known is being operated by thieves. Please help me
|
| 03/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/XXXX there was XXXX that was unauthorized by me from my credit karma account..I file a dispute on XX/XX/XXXX and they closed my account because they found it was no error.
XX/XX/XXXX I received constant emails from credit karma that sem like my account is still open.. I received information from XXXX XXXX in my email that there is a negative balance after the account was closed. I reach out to support and they told me there had been credit reverse to my credit karma account. So why is it that credit karma found my dispute incorrect. But kept my money. I'm struggling to get my money back and it seems like they are telling me that visa made the determination. But if it's my money why did they take it. How is the dispute an error when XXXX XXXX return those funds
|
| 01/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Money is missing from my online bank account with Credit Karma. This is the 2nd time this has happened. A direct deposit from XXXX went missing in XX/XX/2022 and I still have no idea what to do about that one. But this time, the money is missing from a program I signed up with through Credit Karma to help me build my credit. {$40.00} gets deposited into this credit builder account and when it reaches {$500.00} it is to be returned to my checking account, with interest. Well, the money is missing from the credit builder account and was supposed to be transferred to my checking account but it's not there. And, I can't get ahold of anyone at Credit Karma to get this issue fixed. Please help me. I need that money to file my taxes so I can get a mortgage and buy a home.
|
| 05/17/2022 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
My cell phone broke credit karma did not recognize my tablet but did recognize my sim card. I called XXXX time no would help me even when I email my valid Washington state drivers license, birth certificate bank atm card and bill.also I sent XXXX different vehicle titles and a car insurance claim all with my address. I have lived here XXXX years. They will not change my phone number they accept landlines which I have but refuses to do anything. So the are basically stealing my income tax return. The told me it was accepted then that it wasn't. I only logged in on XXXX devices from the same location. I am so frustrated XXXX is my only option they refuse to do anything. I've called and sent over XXXX emails.credit karma has the worst customer service other planet.
|
| 03/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My Credit Karma money spend account waa locked but somehow my whole tax return was able to be deposited into my account. I then submitted the necessary documents to get my account unlocked and nothing!!!!
Im not able to withdraw my money and my account is still considered frozen. I can not speak to the specialized team/fraud department that is handling my claim the only information I get is that my claim has been escalated and its process. And someone from the special team will get back to me. I have callled 3 times a day for a week and I have emailed every day. I have no money and my bank account is overdrawn XXXX. I am accruing returned fees and overdraft fees. No one can help or give me a timeframe as to when my account will be unlocked or the issue resolved.
|
| 02/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
I signed up for XXXX XXXX credit monitoring on XX/XX/XXXX. On XX/XX/XXXX, I cancelled my account and requested by email deletion of all stored personal and financial data.
XXXX XXXX representatives are refusing to honor my request, stating XXXX XXXX has the right to retain possession of my personal financial data for two years. XXXX XXXX representatives are refusing to disclose the specific policy or regulatory entity that they claim gives them this power.
I find it deeply concerning that XXXX XXXX XXXX emails to me contain no representative name, no links to the policy or entity that XXXX XXXX is alleging gives the company the power to keep, store, and otherwise use my personal financial data for two years following my initial request for account deletion.
|
| 10/21/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
I filed for bankruptcy 4 years ago, and have XXXX XXXX XXXX credit card which I pay the amount due every month, for well-over two years. Even so, my credit rating does n't improve. YET, this week, when I signed up for a new cable service ( to allow me to save {$120.00} a month! ), my credit was downgraded a few points, erasing cherished positive points that are so hard to come by.
Understanding the bankruptcy remains for years, I feel it is totally unfair and a complete disincentive to " punish '' credit holders like me for applying for new credit, while NOT rewarding me for paying off my debt monthly.
I am getting this info from Credit Karma, though I do n't know if they are the guilty party. I believe it 's XXXX or all XXXX of the credit tracking companies.
|
| 02/17/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have contacted credit karma several times regarding the issue with the savings account.
I have seemed assistant to transfer my savings money to the credit karma spending account in order to access my money.
I have followed the instructions several times but the website does not have the information on the site that the company continues to direct me to do. It states I have to request an internal transfer by using quick options on the phone screen for money however there is no such options that display in their web site.
I tried on my phone app as well as I tried on several PC s too but it does not provide such options. I have been trying to resolve with the company since XX/XX/XXXX. I was hung up on by the customer service rep when I asked for assistance.
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
For last year between XX/XX/XXXX XX/XX/XXXX Being receiving pre approved notices through emails and notifications from credit karma stating that I was pre approved for credit cards for at least XXXX And when I applied it was dis approved and it all was denied but they keep sending them XXXX XXXX times a week Its stressful because it lies and get your info and you apply over and over loosing points and was hoping to get approved. I really needed the money for medical bills it has caused harm stress and affected my credit by multiple inquiries and also medical stress and denial from other companies I ask them to stop and has not!
My score is dropping and their saling my information for profit while I struggle its cause great stress and affect my living!
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I have had credit karma for months maybe even years and they constantly mention that I am pre-approved for numerous of bank credit cards. Every time I have tried to apply for one, I am always denied.
Credit karma has given me false hope into helping make my life better for quite some time now & I think its not fair to fill thousands of users with false pre-approved card applications and many not having any luck.
Its been such a huge issue that a article was published, about credit karma agreeing to pay users XXXX XXXX who were affected with this issue because of a complaint made to FTC.
Now that I see that I wasnt the only one and that its been going on for so long. I want to fight against Credit Karma and receive the help I been prolonged for.
|
| 12/27/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I recently bought a watch on credit. I received two hard inquiries on my credit report. One from XXXX and the other one XXXX XXXX. XXXX says its a national credit card and airline while XXXX XXXX says jewelry and cameras. I called XXXX but they told me I would have to take it up with the credit bureaus and XXXX XXXX ( the company that I actually bought the watch from ) said that XXXX XXXX is incorrect and it would not come up as cameras and jewelry. Ive looked at my paperwork Ive received from XXXX XXXX at time of purchase and I believe that XXXX XXXX is in fact the company that gave me the line of credit. So I am basically just concerned about this XXXX XXXX hard inquiry. My credit score has dropped 38 points because of these two hard inquiries.
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I detected fraudulent activity on my Credit Karma account & immediately notified the bank what was going on. I called the support team & they basically told me I needed to wait for the charges to finalize, & then I could dispute them. That is completely outrageous. The withdrawals are obviously from phony creditors. I was able to stop the first payment thankfully, but then it happens again. And these are for large amounts. I reluctantly waited for the provisional credit only for it to be hacked/withdrawn from my account again in less than XXXX hours. I am beyond frustrated with their support team. No one is giving my case any sense of urgency. Everyone is apologetic but I dont need empty apologies, I want answers & a resolution. Please help me.
|
| 10/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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I noticed a XXXX hard inquiry via creditkarma.com I do not apply for any credit cards but noticed a hard inquiry coming from XXXX XXXX XXXX in the inquiry details. I called the number listed and in one of the prompts it asked for my social security number. THIS WAS A RED FLAG to me. I hung up and did a reverse phone number look up and found that the number listed in the inquiry does not match any belonging to XXXX XXXXXXXX XXXX. The address listed in the inquiry also does not match any belonging to XXXXXXXX XXXX XXXX according to their website. In fact it belongs to an individual.
The credit bureaus have allowed a scammer to enter their information into their system which phishes personal information from consumers who trust credit bureaus.
|
| 08/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
In short, a dispute was filed that charged back a car insurance merchant. I resolved the issue and closed the dispute. Credit Karma took the money back from this merchant, and also put a judgement against my banking account. This is double dipping, taking the funds from the merchant, aswell as the Bank account holder. I was promised over 20 days ago, a Check would be mailed out for {$130.00} as I was owed. However, this was a manipulation game being played by Credit Karma, I was informed the money was kept instead of the check being mailed out, to pay a debt I owed them. However, I was never given an opportunity to pay any such debt. Clearly this is a ruse so they did not have to pay me what they owed me. This needs to be investigated promptly!
|
| 12/29/2016 |
Yes |
|
- Credit monitoring or identity protection
- Problem with fraud alerts
|
|
Web |
|
|
I was never informed that I have a mortgage and a car payment in my name when it would have been absolutely impossible for me to obtained either of those things considering my situation. However, when I attempted to log into my Credit Karma account those very things are the reason that I can not access my credit through their company. I informed them of this and made reference to how my statement/ defense of my credit could be verified and I have run into a brick wall. That person with those things acquired in my name has ownership of my life and my rights to the extremity that I have no access to something as basic and simple as my own credit information. There 's nothing I can do and nothing that is going to be done to help me. I am trapped.
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XX/XX/23 I received an email from Credit Karma stating : A new card could be just a few clicks away, XXXX. And whether it's a higher credit line, a low intro APR or new rewards, Credit Karma makes it easy to find the card features you're looking for.
You already have Outstanding Approval Odds*, so head back to pick up where you left off.
I trusted the information received. I applied for the card and was declined. I was hoping to get a lower APR and balance transfer. Instead I ended up trashing my credit score in the process. It lead me to wonder why are they ( Credit Karma ) allowed to do this?
They pray upon individuals who trust their information that gives false hope using deceptive practices. Is there anything that can be done?
|
| 11/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I applied for loans. Credit carma was sending me all sorts of pre approvals telling me that I was pre approved for personal loans and credit cards and that I can refinance my vehicle. I would see this offers every time I check my credit score. Months would pass by and credit carma would send me pre approvals and I believe I was in the right time to apply. So I applied sometime 2020. I got denied for a personal loan with one main financial twice in different months. I was distraught and I felt deceived. I was marketed for months. Credit carma told me that I was approved. This was a lie. I was severely stressed out. I was looking forward for those loans. My XXXX flaired. Now I don't pay attention to " pre approvals '' credit carma is a joke.
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
|
I submitted a dispute for a debit card transaction for XXXXXXXX XXXX on XX/XX/2023 made through credit karmas checking account - I was requested to provide a statement, which I did. I received a provisional credit. On XX/XX/XXXX, without notice, the credit was revoked from the account with the dispute being denied. I have requested information as to why it was denied, but not received anything yet.
The credit was also illegally removed, violating compliance to Regulation E. As per 11 ( d ) ( 1 ) of Regulation e - " Official interpertation of debiting provisional credit '', I am required to receive at least 5 business days notice of a removal. The credit was on XX/XX/XXXX, and the Notice was also dated XX/XX/XXXX - the same business day.
|
| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Friday XX/XX/XXXX I received an email letting me know that my Spend account was frozen for my protection. I received my direct deposit Friday night and was due to pay rent on that date.When I contacted Credit Karma XX/XX/XXXX I was advised to wait for an email for next steps to unlock my account. Today is now XX/XX/XXXX and I have contacted the bank 10+ times for an update and have been unsuccessful. I still have no idea why my account was frozen and I have explained the urgency ( rent due ) to 2 Supervisors who advised me to continue to wait for an email despite not being able to provide me a time frame to receive said email. I was hung up on twice today and told that there is nothing I can do to access my funds or close my account.
|
| 01/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
When finishing filing my tax returns with XXXX, I was presented with an offer to receive my refund faster on the condition that I sign up for a " Spend Account '' with Credit Karma. I signed up for the account successfully and was then directed to a finish page.
The same day I was notified that the IRS had accepted my return. However, I received no such " advance '' as was advertised.
As a result, due to other extenuating circumstances with XXXX XXXX regarding money they stole from me that was overpaid to them for a mortgage over a week before the closing date of my sale, and also due to what XXXX described in an email as a " technical issue '' making the proceeds from that sale inaccessible, I am suffering financial hardship.
|
| 11/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
The credit karma card was sent to me. However, there was no way for me to edit the text nbr that they have. It was old text nbr. I can not even change the text nbr and tried to find a way to reach credit karma. A live person was no where to he found. I submitted the info to change from old text to new text nbr, but ... this credit karma wants more info. I am not comfortable with giving private info thru email and prefer to speak to people thru phone to help me as a customer with the card to activate! There is no live person! This is same as XXXX ... no way to communicate with people in live persons. This is frustrating!! I need my XXXX card to be activated! And need to change my text nbr and bank info. They have my old bank info!
|
| 03/06/2017 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I have reason to believe my identity has been compromised through Credit Karma 's website. I have attempted to contact them requesting alternative ways to log into my account and they have neglected to respond or at the least even address my concerns. The profile is registered under an email account I have no knowledge of but I have a good idea of who the culprit could be. I intend on filing a police report report but it is rather distasteful a corporation can extend access to my identity in seconds but ca n't help me in attempts to protect my privacy ... if emails are being sent by Credit Karma they are being sent to the erroneous emails since they have n't bothered to respond with appropriate steps for me to access MY account.
|
| 05/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
Credit karma advertised that i had outstanding odds of approval for a certain loan. So i clicked on the add and began the process. I was contacted but never told that I wasnt applying for the loan that I clicked on the credit karma website. They checked my credit which put a knock against me and told me i was approved for a few different options unfortunately none of them were the one I applied for. In fact they didnt even know what I was talking about completely unaware of the offers made to me by credit karma. It seems they have pulled the bait and switch scam. If the people in charge of paying the kickbacks to credit karma are aware of this scam then they too are a part of it and seem to be guilty of racketeering themselves.
|
| 01/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit karma put a hold on my account claiming a special department was doing a routine investigation and it could take up to XXXX business days to complete. In this time I will not be able to access my funds. Mine and my husbands payroll just hit and theres over XXXX dollars sitting. When i asked to speak to a supervisor I was told they had better things to do. They said there is no phone number to contact the department they would have to send an email. I said whats the email and they said they could not give that to me. I asked what the managers name was and he said it was XXXX. I asked for his employee number and he refused to give it to me. He then hung up on me. I tried to chat via live chat and had a similar experience.
|
| 12/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I submitted a complaint on XX/XX/2022. XXXX responded on XX/XX/2022 stating that " Permissable purpose for the credit reporting inquiries cited is provided at the time of account registration to provide you with a better credit karma experience ''. These inquiries have no adverse impact on your XXXX XXXX '' I DID NOT authorize this " finance platform '' to pull my credit!!! This is an act of credit abuse. Stating that pulling my credit via " soft '' inquiries suggest doesn't impact my XXXX XXXX suggest unauthorized permission and still violates my consumer rights!
The company has not provided to me in writing proof that I authorized the pulling of my credit via " checking my credit '' I DO NOT use services via credit karma!
|
| 04/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a savings account with Credit Karma. I deposited {$3000.00} from a XXXX XXXX XXXX account. I then changed my linked account to a XXXX XXXX savings account. I was informed this account was nontransferable.
Ive been trying to switch it back to my XXXX XXXX XXXX account to take the {$3000.00} out, but the app will not let me connect a new account. It says there is an error on Credit Karmas side.
Ive contacted them. They said Ill hear from a specialized team, yet I have not.
Ive tried two different banks, both checking and savings, on data and wifi, on a phone and a computer. I tried to link a new account manually using the account and routing number as Credit Karma suggested. Every time I get the same message.
|
| 03/25/2016 |
Yes |
|
- Credit reporting company's investigation
- Problem with statement of dispute
|
|
Web |
|
|
I do n't know who 's social this is.after being denied credit and seeing the reason i did some investigating and found that credit karma a third party is reporting inaccurate information. I spoke with the XXXX bureaus they show one thing credit karma another. I am attaching a transunion report with supporting documentation. I am XXXX behind this. Because of this i have to apply for a secured card just to try and build my credit while disputing this mess. I attached the denial letter with a score of XXXX. XXXX says i have no score but yet i pulled all three bureaus and it shows a score. As a consumer im confused and dont know how to fix this.
Please help me. I want to buy a house and a car with a good interest rate.
|
| 09/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma has pushed email and app notifications for " newly approved odds '' for certain credit cards. They have given me options to select and when I proceed with the application I not only am NOT approved but it hits my credit as a hard inquiry. I understand that I accepted the terms and conditions but it was very misleading. Extremely misleading. Especially when they said this : " Credit Karma Score big for your scores.
A new credit card could help you build your credit.
We've picked out a few cards for scores like yours. * A new credit card could help you raise your total credit limit key to building great credit in the long-term.
Head over to Credit Karma to make your big play. '' On XX/XX/2XXXX XXXX
|
| 01/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Web |
|
|
To whom it may concern I have been a member on credit karma for a number of years they continue to send me referrals for credit cards saying that I was {$90.00} to 100 % pre-approved for cards I continue to apply for them as well as multiple loans continuously being denied which affected my credit score dramatically. Also they don't keep my records up to date they have false information on my account about my credit scores and I've had multiple hard inquiries but never approved a number of 10 to 12 in the last year because they kept directing me to apply because I was pre-approved and I never got approved with any of them I have a stack of denial letters from these places I applied that credit karma directed me to
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2022 I received a preapproved loan with XXXX XXXX XXXXXXXX through Credit Karma. That was the only reason for me submitting the application at that time. I was then denied that loan for {$5000.00} preapproval amount. XXXX XXXX XXXX contacted me on XX/XX/2022 via email and phone call informing me of the the denied loan. Stating I have high utilization credit, and too many open credit accounts ( I was not sure what that meant ) being the reason for my denied loan. When reviewing the email it stated XXXX determined I was not approved, but under Credit Karma no information is being reporting from XXXX, only from XXXX and XXXX. So I had no knowledge of the information from XXXX through my Credit Karma account.
|
| 04/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
There was an overpayment that was made to my XXXX bill matrix account on XX/XX/11 in the amount of {$100.00} which includes a {$2.00} fee for payment online. I contact credit karma to dispute the payment. The agent I spoke with advise me that he had to disable the card and send a new card. Well since then the company XXXX BILL matrix has been trying to send back the funds to the card that us XXXX. Which I have attached the screenshot of the return. Now with the card being XXXX my funds are sitting in the air. I spoke with credit karma to dispute the charges so my funds can go back to my new card and not sit in limbo. Every single agent is no help. The only words they can provide is " there is no duplicate charge.
|
| 07/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I use credit Karma money spend checking account. On XX/XX/XXXX my account was locked and put in review. I have called everyday and no one will answer any questions. Each time they say watch from an email from the team today. Each day nothing. I check every 5 minutes. I work for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I work XXXX hours a month. That's XX/XX/XXXX overtime hours. I deserve to access my funds. I have XXXX children and in the last week I've been unable to purchase XXXXXXXX XXXX for my son. Get Groceries and pet food. Gas for transportation so my son missed his XXXX appointment. Unable to pay my auto insurance renewal that was due the XXXX. Now the policy is cancelled. I want my hard earned funds now.
|
| 07/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Credit Karma , Inc. refuses to update my legal name after over 60 days since XXXX provessed my legal name change on XXXX XXXX. Due to the name discrepancy, I have been unable to withdraw {$10000.00} of tax return funds to my external bank accounts. Credit Karma representatives claimed multiple times over the course of 2 months that XXXX needs to update my name first when it had already been updated previously.
I have submitted all related documents to prove the legality of my name change and repeatedly requested for investigation and clarification, but I was never given a clear status on their through their customer service line. To this day I have no way to access the funds due to Credit Karmas negligence.
|
| 12/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Creditkarma has been reporting false information from : places of employment and credit score to certain items on my credit report, just to try and sell me on getting loans or credit cards with high interest due to the damaging information on my credit report. I have also contacted some of the original creditors and the credit bureaus about some of the incorrect information on my credit report and have been told that they either have no idea why its on my creditkarma report or that they have contacted creditkarma to remove certain items and creditkarma either didnt want to or just ignored it. This is damaging to my financial life and is preventing me from getting a fair interest score when applying for crediy
|
| 01/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a Spend Account with Credit Karma. My entire payroll check is directly deposited into my account and my account has been frozen. I have contacted customer service who tells me my account is " under review '' but can not give me a reason why or a number to contact to determine the issue. Customer service also informs me that I am able to use my debit card but I can not. I also have an auto payment which came back as account frozen. No one knows what the problem is and I have no access to my money. I have rent and car payment due and can not make any payments or withdraw money. I am attaching the last email I received from them. It indicates I am trying to open an external account which I had not done.
|
| 07/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I've disputed incorrect address to credit karma in XX/XX/2018, as well as to XXXX on XX/XX/2018. They both are refusing to delete the incorrect address off of my credit report. I've never resided at the address and my name did not appear on their lease. the incorrect address are : - XXXX XXXX XXXX XXXX, XXXX XXXX - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX - XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX.
The only addresses that should be reported on my credit reports are - XXXX XXXX XXXX XXXX, XXXX XXXX - XXXX XXXX XXXX XXXX, XXXX XXXX In addition to the only phone number that should be reported is XXXX. I've been denied apartment applications because my credit history reports differently.
|
| 10/14/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
Older American |
|
I have XXXX Accounts Closed reporting by Credit Karma for XXXX and XXXX Credit Bureaus. I need clarifications of why/how this continues to reports ; if I did n't request closure? In fact ; all of the merchants were paid off in full..I HAVE CONTACTED ALL MERCHANTS. The response is that they have to report this way. My credit score decreased by XXXX points instead of increasing ... I am debt free with the exception of our Real Estate loan.. Merchants should not be allowed to report an Account closed unless the consumer has requested ... Additionally this also impacts History/Length of time an Account has been opened and Credit score is decreased again ; according to information received from Credit Karma ...
|
| 03/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I am a member with Credit Karma. Credit Karma has the Guarantee policy if u have a guarantee offer to apply for a credit card. And if u get denied. They will give u XXXX. I applied for XXXX XXXX credit card. From my credit karma site. I was denied. When applying for the XXXX for being denied. It's no longer in my account. The offer. I just now starting to file for the XXXX promotion. What worry me. Since I been denied. The offer does not reflects in my account anymore. I had already been denied for the card threw experience credit reporting site. And when I seen the credit karma Guarantee on my credit karama acct. I applied again. Now I been denied twice!! It's going to lower my credit score for applying.
|
| 11/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
Older American, Servicemember |
|
XXXX, XX/XX/2023... I received. text notification that an unauthorized person is using my personal data to open a Credit Karma account tonight!!! I Do NOT use Credit Karma!!!
I've made several attempts to contact Credit Karma just as they have specified on their website and information page to file a complaint. Well their email is incorrect, it bounces back to my email as undeliverable and does not take any inquiries or complaints to file. The email that I sent bounced back as not delivered and there isn't any other customer service number to call nor contact and no one to talk to speak with for me to shut this account down!!! Attach are my screenshots from their site of their unsafe business practices.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I use Credit Karma to monitor my credit- and work on trying to repair my credit. I've received several notifications from Credit Karma of offers on loans and credit cards. I eventually took them up on a pre approval offer - When I applied to a company called XXXX XXXX XXXX on XX/XX/XXXX of 2021. I was denied because in fact I was not preapproved and plus you have to an automobile as collateral to get a loan - which I was not even aware of. This placed an hard inquiry on my credit report, which brought my score down several points also the hard inquiry stays on your report for 2 years which last for two years. I would have never applied if was not made assure that my approval rate was high for this loan.
|
| 07/05/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I check credit karma before I went looking for car. It said I had a XXXX faco score. But when I got to the dealership is said I had a XXXX from XXXX who is wrong. I would like to sue the reporting score that is wrong. This is more than a simple misjudgment this is almost 44 points. I rely on this to make a decision and it was not proper information. When I contacted XXXX they want to sell me a credit report that if I do not counsel will continue. Why ca n't I get the information I request without being ripped off. Do n't CFPB agency is supposed to stop this from happening. Why do n't someone do their job and stop this. Please give me the information, that I can go to and follow compliant with this agency
|
| 03/11/2017 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Late XX/XX/XXXX I was checking my credit often and my score would slowly be going up although I really do n't have much good or bad. I went to XXXX in XX/XX/XXXX and when I got out I had multiple more hard checks and credit karma would n't even tell me my score. Also I have a delinquent account on there that say it was closed in XX/XX/XXXX. They do n't even have info right. XXXX I signed up for a pre paid card and they never sent it. I asked again once I did n't receive it then they hard checked my account again! Annual credit report would n't give my score online they wanted to mail it. I think I 'm being done wrong if they do n't even trust online. I 'm not sure something 's up and its hurting my life.
|
| 05/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
Servicemember |
|
I followed Credit Karma 's recommendation an began paying down debt and got a credit card to decrease my credit utilization. So I pay off a XXXX loan and apply increasing my credit utilization by an additional {$7000.00}.
So, for some very quick math, that is a positive increase of {$12000.00} and a decrease in credit utilization.
This information ( following their recommendations a credit experts ) is incorrect because in the time sense doing this, my credit has dropped by XXXX ish points! that may not sound like a lot, but in this ridiculous mortgage rate time it is.
I would love for them to reply with how they plan on fixing this, and how they plan on not steering customers wrong in the future.
|
| 04/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American, Servicemember |
|
I used XXXX to process my federal taxes for the year XXXX. XXXX recommended I send my refund, {$12.00}, XXXX to Credit Karma. Credit Karma sent me a Credit Karma Visa debit card. I used my Credit Karma debit card to withdraw from my IRS refund 8 times. On the 9th time at the ATM my transaction was declined. Credit Karma had put a lock on my account.This happened on XX/XX/XXXX.
I have complied with Credit Karma in sending them info to unlock my Credit Karma checking account. Todays date is XX/XX/XXXX.
My Credit Karma account, {$8700.00}, is still locked and Credit Karma is ignoring my attempts to email them for a resolution. Their email address is " XXXX '.
XXXX XXXX XXXX XXXX XXXX, California XXXX
|
| 06/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I recently viewed my credit report via Credit Karma as well as XXXX XXXX and noticed two credit cards that I did not apply for. The names of the credit card companies are XXXX XXXX XXXX and XXXXXXXX XXXX XXXX XXXX. I contacted both companies several times to let them know that these accounts are fraudulent and each time, they were unable to assist me. They continuously asked for my social security number, which I was uncomfortable providing them with, and an account number, which I don't have. I filed a dispute via Credit Karma and I was completely unhappy and confused with the results. They simply stated that the information was accurate and correct without even reaching out to me to verify anything.
|
| 08/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX on XX/XX/2023 XXXX on XX/XX/2023 There were XXXX charges to my account by XXXX XXXX that were not authorized. I submitted a dispute request when I noticed the funds missing on XX/XX/2023 for XXXX, and XXXX. The latter was approved, but the former was denied on XX/XX/2023. I have never used XXXX XXXX and had not been asked to submit information. I received a phone call in XXXX from XXXXXXXX XXXXXXXX and explained that I did not authorize any charges on my account, nor did I know anyone from XXXX as well, which was where the money ended up. They stated they would call again for additional info but never did. Credit karma did not call to get any clarification from me but instead denied the dispute
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma reported a wrongful information for me to apply for a credit card, and it had affected my credit score to drop, it stated that I have an excellent chance of getting approve for XXXX XXXX credit card, which I did went by what they send me and apply. And I did not get approve. But credit karma did stated, that I have an excellent chance of getting pre-approved for the card. Now, It has a hard inquiry on my credit report and drop my credit score. Please help. I have been trying to improve my credit score for a bigger goals to purchase a home, and put a trust in credit karma to help me, but I did not know the outcome will turn left for trusting credit karma. Thank you.
Sincerely, XXXX XXXX
|
| 03/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
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Hello Cfpb. I am writing to you all be side of conflict with Credit Karma. I asked them could I change my email address because I have a new one. They first said Yes. Then they said No. Why. Because I told them we can not expose Our information on line. She would not give me a address to send in information. To the Bureau. She only wanted online openly exposed information sent to Her. I told Her No. I am a anonymous body who work sometimes for law enforcement. She still said No. They will not assist consumers to help change email addresses or anything else private. So I am complaining about this matter and to see if something can be done to get service going again. This should not be a factor at All.
|
| 03/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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On XX/XX/XXXX I disputed a transaction because the merchant advised me to BC they could not refund me without a physical card. They never sent me a physical card. I used XXXX XXXX with my virtual card. The merchant said he wouldnt fight the dispute and would ask them to cancel the transaction. Once I disputed the transaction they said I would receive my provisional credit XX/XX/XXXX. I still havent received my provisional credit. Its not the XXXX and Im going to lose my house. I need my money back. I cant reach anyone and when I do, they say they have escalate the issue and I will be contacted by email momentarily .... its been days and no one has emailed me. I feel like they have stolen my money!!!
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| 02/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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On XX/XX/XXXX I reported my card missing and stolen, by XX/XX/XXXX my tax refund came to my credit Karma account I still didnt receive a new card, by XX/XX/XXXX there where multiple transactions up to {$2700.00} all my tax money gone and transferred to somebody elses XXXX XXXX, i was otp with the fraud prevention team letting them know I didnt make none of those charges and that its fraud they marked everything as fraud but wont let me dispute the charges I been trying to dispute the charges for the past 5 days and they know I didnt make the charges so I dont understand they allowed somebody to take all of my money they blocked me from calling them so I cant even get in touch with them at this time
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| 02/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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On XX/XX/2021 my taxes was split between my two companies I work with credit karma and XXXX XXXX with XXXX XXXX everything went fine with credit karma who i have worked with over 3 years put a temporary hold on my account holding up XXXX when call they say nothing is wrong can use card so went to try use got denied called again again told was fine but would escalate to proper dept. went to XXXX used atm it confirmed XXXX in account but was again denied a XXXX withdraw this company keeps giving me the run around and there are many having the same issue please help get them to release are money i even asked if could be sent to another account they said only i can do that know it wont let me in account
|
| 05/20/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX/ XXXX all on the credit reporting agency I use. It says you qualify so click here to get the card then they all run hard inquiries 20 of them and everyone of them say no in the meantime bringing my chance to even get a non secure card off the table. I am applying for a home and I went to XXXX XXXX and XXXX XXXX and they do it too! Now my credit score is down and inaccurate. I dont know what Im supposed to do. I applied for credit my dad did too because a family member died and we didnt have cash and now I feel like Ive been hung out to dry by these people. Dont trust these sites saying you can get a card based on your credit credit karma, XXXX XXXX XXXX. Please help me
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
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marketed a preapproval program on creditkarma to refinance a car at a lower rate, it said i could get preapproved with no affect on my credit, company i was sent to is XXXX didnt like the offers on XX/XX/XXXX so didnt move forward and today XX/XX/XXXX XXXX checked my credit and summitted it to XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX i reached out and was told i gave explict consent and " there must have been some confusion sending the application through credit karma '' the extra inquires are affecting my credit and i didnt give consent
|
| 03/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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In XXXX of last year I noticed my credit score dropped XXXX points for literally no reason on my Credit Karma, they never got back to any of my emails as I was trying to get it figured out as they supposedly don't deal with fraud over the phone. I'm not sure what the issue is, why my score dropped for no reason and if someone got into my account without my permission. XXXX points is a huge drop and will take years to get back up, my score was excellent on there and it dropped to fair, that's not okay at all but I checked on XXXX and my scores were normal, what they should be. Credit Karma as not taken any fault for this happening to my account, they need to fix the problem/figure out what happened.
|
| 03/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
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I have a spend account with credit karma, and on XX/XX/XXXX there was an unauthorized transaction so credit karma closed my debit card and I have no access to my account. On XX/XX/XXXX I learned that my account was hacked, and someone linked their bank account to my spend account, and they have made over 30 attempts to transfer my money into their account. Credit karma refuses to close my account, and they have repeatedly said they would transfer me to the specialized department and then nothing happens. I have tried to change passwords and email addresses, but the representative at credit Karma told me the hacker has access to my account number and routing number, but they won't freeze my account.
|
| 10/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have been impacted by Credit Karma for the past few years! They were ordered to correct the issues and all of us victims were due a settlement check which we had not received! Credit Karma is still doing the same thing that brought the civil lawsuit to the courts ; as of yesterday I have 4 pre- approval credit cards with high favor, 20 data breaches,1 password exposed. I initially submitted a claim back in 2019. I have locked my accounts on credit Karma, put security freezes in place, opted- out of pre-screens/ pre approvals. The company has been giving my credit report to companies I didnt authorize. I want them to rectify the situation, because I care about my personal and private information!
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I'm an account holder with credit karma. I was told I had outstanding approval odds back in XXXX which is the highest that you can possibly get when given approval rating. I applied for the credit card and was denied saying I could not get it due to my credit. Next thing I know, my credit score drops! Basically I was lied to by Credit Karma and told that I was able to get a credit card without standing on and then they denied it. Apparently I'm not the only one and I just read that credit karma is going to have to pay {$3.00} million to those that they have done this to. I don't know how to get on that list but I have screenshots and my account can prove that I am one of the victims of this fraud.
|
| 11/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hey My name is XXXX XXXX, I bank with credit karma. But a week or two ago I lost an dispute with the fdic but thats okay, the problem is my account with credit karma is frozen I have bills to pay i have {$1600.00} in this account I need that is frozen the fdic said the account would be locked but they can have the account I just need my funds a couple problems on the account I cant make changes to is a mailing address if yall were to mail a check my new address for the check would be XXXX XXXX XXXX XXXX Alabama XXXX. For my funds I would like for you guys to unfreeze it an let me transfer it off. Or mail the check to the address thats mention in this statement. I need funds off the account asap
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma will come up with " fresh approval credit cards '' where they mislead you to thinking you have really good odds in a new credit card. But when I have applied I don't get accepted. This has happened several times which hurts my credit tremendously. It's very nerve-racking when they advertise that I should get accepted by many different credit cards then I don't but makes my credit score go down.
Credit Karma is suppose to help you with your credit score and lead you to do what would help your credit score but instead they hurt your credit score and do the total opposite of what they claim.
Now it is hard to get accepted for other things like credit cards or loans because of this.
|
| 10/05/2016 |
Yes |
|
- Credit reporting company's investigation
- No notice of investigation status/result
|
|
Web |
|
|
I submitted a dispute to XXXX regarding XXXX XXXX XXXX for a collection account that I did not recognize. During the investigation all XXXX Credit Bureau 's place a dispute as well as for XXXX that I did not know at that time it was linked to XXXX XXXX XXXX. When the investigation was complete I received the results online but did not get any verification signature from either company stating that the account was mine. I received a notification on my credit monitoring that XXXX was removed on XXXX XXXX, 2016 then readded back to my credit report on the same day XXXX XXXX, 2016 as a new account. I then contacted the credit bureau 's about reinserting the account without being properly notified.
|
| 09/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My account was suspended on XX/XX/2023. I have made numerous attempts to call and chat with credit karma since XX/XX/2023. I have been told that the account is suspended and they cant give me a reason why and cant tell me how to fix it. I have been told to wait for an email since XX/XX/2023. And have not received an email in regards to how to unlock my account. My tax refund was loaded onto the credit karma account on XX/XX/2023. I just received a notice to pay rent or move and a shut off notice on my pge. I am a single dad. I live with my XXXX XXXX XXXX daughter and I need access to my money to take care of us. Its been 3 weeks and I cant get an answer or guidance on how to access my money.
|
| 02/12/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
XXXX POSTED AN ACCOUNT ON MY CREDIT REPORT AND I NEVER RECIEVED A LETTER OR A CALL REGARDING THE ISSUE. I HAD NO IDEA ABOUT THE ACCOUNT UNTIL AFTER THEY POSTED THE ACCOUNT ON MY CREDIT REPORT. I WAS NEVER LATE WITH THIS ACCOUNT AND I SUBMITTED A 45 DAY NOTICE OF MOVING OUT TO THE APARTMENT COMPLEX. NOW THAT I FILED THE DISPUTE ON MY CREDIT REPORT, XXXX RECIEVED MY PHONE NUMBER FROM THEM AND LEFT A VOICEMAIL STATING PERSONAL AND PRIVATE INFORMATION. THEY STATED IN THE VOICEMIAL REGARDING A DEBT WHICH VIOLATES MY PRIVACY. THE PHONE NUMBER THAT XXXX CALLED ME FROM IS XXXX. MY ISSUE IS WITH PRO COLLECT VIOLATING MY PRIVACY AND NOT PROVIDING DOCUMENTATION OF A DEBT WITHIN A TIMELY/ LEGAL MANNER.
|
| 05/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My bank card was compromised and money stolen on XX/XX/2023. I've filed a police report and been assigned a permanent police report number. I've given this documentation to Credit Karma. I've tried to no avail to get a new bank card. The issue is my address. They wont update the address. They wont answer my question on when I will get my refunded stolen funds other than it can take up to 3 months. This is not reasonable in any way. This is my primary account and the only money I have is within this account for which I have no access other than a virtual card. Im not asking for anything unreasonable. I need to have access to my funds and I dont. They are not offering reasonable assistance.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit Karma has options for credit cards, personal loans, and auto loans that say excellent approval odds. I had clicked on the options because it did say excellent approval. I've been working to repair my credit and I trusted Credit Karma to guide me in the right way to do so when I applied to the companies that were listed. I was not approved but I was denied because of x, y, and z. So on top of spending the time to fill out the applications, my credit was pulled and affected because of a denied application. I feel that Credit Karma should not say that someone has excellent approval odds if they do not. I'm in the process of trying to repair something and damaging it by not knowing it
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
On around XXXX to XXXX I saw alot of pre approvals on credit karma but credit karma sent me pre approvals telling me I could have these credit cards and personal loans and refinance my vehicle I would see this every time I logged in.
I got so many offers I started telling everyone I would be applying and my approvals for so I finally I applied on around XXXX and I got denied for two credit cards and a personal loan I was very very disappointed credit karma told me for months I was approved this was a huge lie. I was so stressed out I had migraines and depressed. Now every time I see pre approvals I get sick I don't want to even use there app I get scared to even check check as I should
|
| 06/12/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma is doing shady practices. I applied for two cards and was denied for both. What concerns me is that with the first one it said " excellent chance to be approved '' and with the second one, I was " guaranteed '' to get {$50.00} if not approved. In reality, they said it would take a month to see if I wasn't approved ( after it took thirty seconds to get denied online ), and then they said they would send a pre-paid card. That's not {$50.00}. I looked into information online and see they are in trouble for deceiving people in this manner. They were told to stop and obviously don't plan to. Now they have taken my credit score down and it seems like nothing but scams with them.
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
On last week, I had explained my concerns, and submitted requested documents to support my concerns, to Credit Karma via live chat platform! Today when I had attempted, to do a follow-up : in relation to the matter, or supposedly open case, it ended up being a total waste of my time, unsuccessful attempt, brutally ended, and my good intentions to find answers, never was dealt with whatsoever! Instead, party with an attitude, flying all off the handle, and getting worked up for nothing! Only reason behind their rendition, can be explained this way! Because, they're XXXX third party vendor/partner ; they felt a need to cover up for, and not question XXXX 's intentions about the matter!
|
| 03/07/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I joined Credit Karma Savings Account. Online deposit of XXXX, then XXXX. Then my personal email was hacked in XXXX ; it was tied to my CK account. Had to close bank account and get new credit card numbers. CK has no phone number. Emailed their customer service, as I was worried about my acct info and wanted to close savings and update bank acct for savings acct draft. Was told then not possible to change acct numbers? I asked to close as the acct tied to savings was compromised and closed. Its been 6 weeks and multiple emails later ; they insist I sign in on compromised email. I cant ; no access. I just want my money and have requested it for 6 weeks. Have provided ID as requested.
|
| 06/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have 4 accounts on my credit report that should have a XXXX balance.
1.XXXX $ XXXX Closed account switched to XXXX, provided them with policy numbers .... payments were automatically deducted from my account. Opened XX/XX/2016, XXXXXXXX XXXX Company 2XXXX XXXX XXXX {$420.00} Closed account when we moved to XXXX, paid balance in full, it had to be in good standings to transfer and start a new service. XXXX XXXX XXXX 3.XXXX XXXXXXXX XXXX XXXX {$690.00}, I submitted at the time of visit all my insurance information. The bill was covered in full with 100 % medicaid.XXXX XXXX XXXX XXXX 4.XXXX XXXXXXXX XXXX {$45.00}, again, should have been billed to medicaid.XXXX XXXX XXXXXXXX XXXX
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I recently read about the FTC lawsuit against Credit Karma for the misleading of credit approval odds and pre-approvals. I was also a victim of Credit Karma misleading me and informing me of outstanding approval rate with over 90 % approval odds and a {$250.00} sign up bonus. I decided to select this offer on the Credit Karma app for the XXXX XXXX XXXX. I was almost instantly denied despite Credit Karmas misleading approval rate. I have also noticed Credit Karma shows poor approval rates for the XXXX XXXX XXXX XXXX, which ironically, I already possess. Their process for determining approval rates is misleading and false advertisement. I am glad action is being taken against them.
|
| 12/18/2015 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I wanted to see my credit report before I went out and applied for an apartment. Upon requesting my information from the XXXX bureaus in Annual Credit Report and Credit Karma I could not get passed the verification stage. Apparently, the information I provided is wrong and I have a home loan from XX/XX/XXXX, a credit card from XX/XX/XXXX, and a debit card that is not the one I have in my wallet, which is the only debit card I have ever had and I got it in XX/XX/XXXX. I do recall losing my wallet in XX/XX/XXXX in the back of a truck that I have n't seen since that day. I replaced my I.D . the next day assuming that the guy could n't have done anything in a night, plus I was XXXX.
|
| 05/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
So this problem is with credit karma / XXXX XXXX. I filed my taxes with XXXX XXXX and it says I filed with credit karma Ive also received 2 of the stimulus checks on there that I cant access nor does the irs have them payment sent back to them from when they sent it! Ive talked to multiple customer service representative. Ive tried to email Ive tried to call and never get no correct answers on why one day my credit card shut off right when I got my child tax and all my money Im missing XXXX with credit karma I can prove Ive called and emailed multiple times I can get a transcript from irs saying this much was sent to that account that still shows active but from my side its not
|
| 01/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
XX/XX/ -called 3 times had XXXX different representatives pretend to deactivate my account XX/XX/ -I chatted online with multiple agents trying to have my account deactivated still no luck XX/XX/ -spoke with them on phone and chatted trying to explain it wont let me deactivate my account because its saying I have money in my savings but they informed me over the phone that I did not have money in savings so can they please deactivate my account XXXX -I spent over XXXX hours going back and forth on the phone and chatting with them trying to get my account deactivated and they said they couldnt they tried but I dont understand how they could make me keep a membership I dont want
|
| 12/22/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
4 of my paychecks from XXXX XXXX were not directly deposited into my account- the wrong account number was accidentally given on my direct deposit - XXXX XXXX ( XXXX XXXX XXXX ) attempted to get funds returned but credit karma/ XXXX refused to return the funds nor did they deposit the checks in question into the correct account even after the mistake was identified by XXXX XXXX and myself .. checks are dated XXXX through XX/XX/2022 - Credit karma / XXXX requested the trace ID numbers- the I.D . numbers were provided with copies of the checks from XXXX XXXX ( XXXX ) and they insist that no such trace ID number exists despite the fact that we have the copies from XXXX XXXX!!!
|
| 07/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
ON or around XXXX I saw lot of preapprovals on credit karma for credit karma, at first, I didn't pay any attention to it but i kept receiving preapproved for credit cards which i then applied for but once I applied for a credit card through credit karma. Once I applied, around 2021, I was then denied. I was distraught and angry. I felt deceived and I was told but credit karma that I was preapproved, and this was a lie. Now every time i see approvals I immediately close my phone and I dont want to check my credit as often as I was before due to the fact credit karma lied to me by telling me I was preapproved. I can no longer trust any preapproved information being sent to me.
|
| 11/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I went to try to get approved for multiple vehicles because Credit Karma showed I had a credit in the XXXX. Because of this information I attempted. I have received a notice from XXXX XXXX XXXX Corporation Fulfillment Department stating that at this same time of XX/XX/XXXX when Credit Karma stated I had a score in the upper XXXX that I actually had a XXXX according to XXXX. If I had known this was the case I would not have wasted my time, energy, or stress on myself or my credit. I have assumed multiple hard inquires that have further dropped my credit to a XXXX on Credit Karma which I would assume is in the lower XXXX. I feel wronged and misled and something should be done.
|
| 11/06/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
Servicemember |
|
I am not sure exactly what may have caused myself to have a hard time getting a background check or creating a credit karma account to keep track of my credit scores. I got married 5 years ago and have changed my maiden name to my married name on both social security card and passport. In the past couple of years that I have applied for employment, for some reason, the employers could not pull up and files on me for a background check. And now that I 'm trying to create an account with credit karma, it seems that the information I have provided them was invalid. I have tried both my maiden name and married name but nothing came up. Please, any help would be appreciated!
|
| 08/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a XXXX XXXX XXXX XXXX and XXXX Accounts. My last transaction that went through is on XX/XX/XXXX. Ever since then, even though I have over {$190.00} in my Spend account and {$10000.00} in my save account, my debit card is declined and when I try to transfer my money out of the accounts it says my account is frozen. I also get an error, if I try to close my accounts.
I have emailed and phoned the customer service over and over - and they just say they will forward to a specialized team. I never hear back from any of them. I don't even know why they froze my account.
I have bills to pay - I need my money back. Please help me get them to unfreeze my account ASAP
|
| 11/02/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Please help two people are trying to open accounts and say they are me, they even opened an account with Credit Karma, under my email address, but has there own pass code, so I could not open an account at Karma. Could someone please call me asap, this is fraud, I can get any of my reports because they put phony info on apps they filled out, not since i cant answer some of there questions, I cant get my reports to see what these people are doing, I know one is my brother They robbed my home twice in 5 years. I am getting a lot of mail in there names sent to I have lived here 20 years, please can you report this and help me find out what they have done or trying to do
|
| 02/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2022 my Tax Refund was deposited into my recently opened Credit Karma Debit Account. I have been trying to activate the card and/or move funds to a different account and I keep getting a system error, Ive tried using their app, website on mobile device and on computer and I get the same connection error message. I am now very late on my payments due to this inconvenience. I have tried contacting their customer service at XXXX ( XXXX ) XXXX multiple times and Its impossible to get a live person and I end up getting hung up on. Im frustrated, in debt and planning on going to court because according to the reviews I am not the only one they have done this too.
|
| 09/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Good morning, On XX/XX/XXXX Card Purchase / XXXX XXXX XXXX, XXXX, NY XXXX US {$510.00} was refunded. It was a good faith deposit for an apartment hold, which was released when I made 2 months payments to the actual landlord. The realty company returned the payment but CREDIT KARMA has not credited the returned funds to my account.
Now, after an expensive move I have relied on those funds to get me through the week. The funds have not been added to my account.
CREDIT KARMA responded yesterday stating it takes 3-5 business days for refunds to hit my account. It is now XX/XX/XXXX, several days after this window.
Kindly contact CREDIT KARMA to release the funds.
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
Servicemember |
|
Credit Karma double-charged my rent payment and car payments which are my largest expenses. This resulted in an overdraft of over {$2000.00}. On XXXX I tried to notify them by phone, but after 40 minutes on hold the call disconnected. I reached out on chat, and after another wait, I explained the issue. They stated they were going to transfer me to a specialized department but that was also dropped. They then emailed me which I replied to with documentation showing which transactions they charged twice. It is now XX/XX/11 I have had no access to my money to buy food or other necessities, instead of fixing my account, they are threatening to drop me as a customer.
|
| 06/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Older American |
|
After an in depth financial review at XXXX XXXX XXXX I found out that since XX/XX/2020, Credit Karma has been charging me $ XXXX {$250.00} twice monthly, totaling {$11000.00}.
Credit Karma issued XXXX refunds totaling {$4000.00} back in XXXX, leaving me paying {$7700.00}. Ive attached a picture of the charges by date, amount and confirmation number.
This is a service that shouldve been free according to my accountant.
Credit Karmas own records will demonstrate that I have never accessed this account except to figure out why I was being charged these fees and to close the account. The company also doesnt have a phone number or email address to request refund.
|
| 04/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I disputed two transactions with my credit karma bank account on XX/XX/2022 in the amount of {$200.00}. Both {$200.00} transactions were not authorized. I kept in contact with the bank and on XX/XX/2022 I received an email at XXXX. Saying that my account will be receiving my refund on XX/XX/2022. When the refund didnt hit my account I called. The man I talked to said there system had crashed and they cant do anything to call back in an hour. I did. They then said they now denied my claim at XXXX. They denied my claim because i I am responsible for all authorized users. He is not an authorized user after telling them this they then locked and closed my accounts.
|
| 08/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I logged into my credit Karma account, and while I was online, tabs that are to show my accounts, data etc actually showed accounts that were not mine. I couldn't see my mortgage, loans or credit cards I currently have. I actually saw a completely different set of accounts. As if I were in someone elses account. With the cyber breach most companies have had, I'm really worried their system has been hacked or is incorrectly displaying my data to someone else as I got to see someone elses accounts, data etc all via my normal access that I use to log into credit Karma. I'm worried someone else is going to be able to see or worse, use my data. Please review asap!!!
|
| 04/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Credit karma had filed for my XXXX taxes. Or claimed they did. They sent me an accepted file for my state and federal taxes. I never recived the {$2200.00} direct deposit they claimed I was supposed to. How could they send me accepted forms and never my $? Its Now XXXX filing time over the year of frustration I havent received even one letter concerning the issue ... the emails never pertain to the issue and they have NO phone #!!!!! It wouldnt let me look at my old forms until I file XXXX with them.. even though I have repeatedly e maild them on this issue they have never gotten back about this issue. It has been almost a year of fighting for my tax return.
|
| 02/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
The date in question is XX/XX/2019. Company involved is Credit Karma. Attempts to contact them unsuccessful due to the fact there is absolutely no way to reach any customer service representative. I received an alert by Credit Karma that my XXXX credit score had dropped by XXXX pts. This as a result of a " new chapter XXXX bankruptcy '' reported by my credit union. Also that my open XXXX loan was listed as closed. These 2 items are totally incorrect. Multiple items regarding supposed debts owed, incorrect. I contacted both my credit union & XXXX ( I filed a dispute ). Neither companies had any facts as described above. Advised by XXXX to file this complaint.
|
| 04/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received an email from Credit Karma notifying me that a hard inquiry was made on my credit reporting agency named XXXX XXXXMy account has had a freeze in place since last year or longer.When I went to all three reporting agencies to examine my reports I saw no hard inquirys. Im not sure if Credit Karma is a fraud or not but they sent me the email asking if it was me. No! It wasnt me! I did not click on any links in the email but went to the three seperate credit sights desperately. I also tried to call the bank that did the hard inquiry and no matter what I said I could get no help. They prompted only for my account or social security numbers so I hung up
|
| 08/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
As per Credit Karma, I got this hard inquiries that I dont allowed and recognized.
XXXX XXXX XXXX XXXX Inquiry from XX/XX/2018 Personal Loans Cos.
XXXX XXXX Inquiry from XXXX XXXX, 2018 Miscellaneous Reptg.
XXXX XXXX XXXX is conducting fraudulent businesses pushing consumers to high rates and placing unsoliciting insurance just like XXXX XXXX case. I been contacted this company several times and tried to negotiate and allowed them to do the right thing without luck, illegally they towed my vehicle, later released and asked for apology. I have record of all incidents. All these been causing hardship to me and my family, afecting my credit score as well.
|
| 10/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit Karma has falsely led me to believe that I was pre-approved for both a credit card and an auto loan, after I applied I was denied from both the credit and auto loan applications. They have impacted my life as a consumer due to false advertisements. This has put my family and me in a hard financial bind. I am still not able to obtain a car due to this, I have lost all hope behind this. They consistently send me offers of pre-approval for different things to this very day. The most recent was in a lower rate on insurance it is unfair and unjust.
15 USC 1681 A ( 4 ) Right to Privacy 15 USC 1681 B ( 2 ) Permissible Purpose 18 USC 1028 A Identity Theft
|
| 08/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Krama Adverse Action Please verify hard copy proof of application and signed ink signature to validate equal credit opportunity regulations FRCA 12 CFR part 1002.1 CFR 1002.16 15 USC 1691 and adverse 15 USC 168 Consumer law I Have not given any written permission for Credit Karma to use my credit card # SS nor to report any information regard any repotting on any accounts associate to my my credit card this is a violation of my privacy adverse action is to remove all hard inquires and soft pulls and negative reporting of closed accounts of which I do nor recognized this consumer fraud and incorrect reporting with out any validated proof of document
|
| 02/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Older American |
|
I can't understand why my credit score keeps going down when l have less debt. Why do transition an XXXX lower my score when one of my credit card had a XXXX balance and now it has a {$2.00} balance my score when down XXXX point an the same with anorher credit card that has XXXX balance which has a max of XXXX Credit karma says because balance increased. I keep my credit card usage under 30 percent.
My score is lower than when l had total debt of XXXX dollars.
Am l not supposed to use my credit cards at all?
Something is wrong. My score was XXXX an XXXX. Now it's XXXX an XXXX. Just because 2 credit card has {$2.00} an {$730.00}. Both under 30 percent
|
| 11/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I received a message saying that I would be approved for new credit cards. I signed in and noticed there was a XXXX XXXX XXXX card. It said that if I was not approved, I would receive XXXX dollars. I applied but was not approved.
XXXX XXXX has wasted over 2 weeks saying they are researching. Now they are saying that I am not eligible because I applied for the same card. I did not. My card with XXXX XXXX is an XXXX. It was already showing on my Credit Karma account BEFORE the XXXX dollar offer. I feel like Credit Karma might be running a scam but it is not helping my credit when I get turned down. I would NOT have applied if I thought I would be denied.
|
| 02/26/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX, I attempted to log into my Credit Karma Savings Account. I have the ability to do it on the app and online. After attempting the log in, I received a notice that my account was deactivated. I did not deactivate the account. There is little to no phone support so I contacted them online. They stated they were looking into the issue. That was yesterday at XXXX and no correspondence since. I have over $ XXXX in the account and no confidence from them that my account hasn't been compromised. Nothing. I finally found a phone number and left a message on XX/XX/XXXX but no call back. I am nervous that I do not know where my funds are. Please help.
|
| 02/09/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma claims " We now check both your XXXX and XXXX credit score and reports every day. While scores and reports typically dont change daily, well update your data when they do.
Keep in mind that lenders dont always report information to the credit bureaus right away. If youre not seeing information you expected, its most likely that your bank or lender hasnt reported to the credit bureaus yet. '' they are claiming to check credit reports daily everyday, this is false as I have a subscription with XXXX and can in fact see that my XXXX report updated many days before credit karma updates. This is false advertising and is in violation of the law.
|
| 04/06/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/XXXX I became aware of a fraudulent inquiry on my credit report from XXXX. The company have wrote me informing me that they would remove the inquiry and they even informed me that the credit card application was not in my name. XXXX was also notify about this and I have file several disputes through them about this inquiry. They have a copy of the letter that XXXX sent me and even sent me a letter saying that the inquiry would be removed. It is now XXXX and I am frustrated with these companies. I did not apply for any credit card through XXXX and this company is aware of this and said would fix this problem and no one has fixed this problem
|
| 09/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
Credit Karma presented several offers regarding a loan so I looked at them. On XX/XX/2022, I received an email regarding a decision on a loan with XXXX XXXX but I did not give permission to pull my credit report. Credit Karma did the same with credit card offers guaranteeing approval which was incorrect.
On XX/XX/2022, I lifted the freeze on my XXXX report for another company and XXXX XXXX pulled my credit while unfrozen XX/XX/2022. Credit Karma and XXXX XXXX must work together to get customers for companies. I am a Identity Theft customers that lead me to freeze all the Credit Bureaus. In addition, any company should call me before any processing.
|
| 01/12/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/22 I sent credit karma an email from their website asking why my savings account had been frozen & why I was not notified. Credit Karma did respond asking they needed a picture of my I.D . ( Front/Back ) & my bank statements that were from the bank I had linked to the savings account of my credit karma savings account to see why my account was frozen. On XX/XX/22 I sent every document they needed and they responded with not knowing why my account was frozen and someone from a higher team will contact me directly. Its is XX/XX/22 and I have not been contacted by anyone from credit karma, my money is being held, and my bills are not stopping.
|
| 01/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I was sent an offer for a bonus of {$150.00} for setting up direct deposit with Credit Karmas Spend account which is a checking account powered by credit karma. In the promotion it stated that I would be paid the bonus no later than XX/XX/XXXX if I met qualifications. Once XX/XX/XXXX came I contacted credit karma support and was informed I that I was placed on the list for payout on XX/XX/XXXX an entire week after the promised date in the promotion. I was then told I would receive the bonus is 7-14 days. It is not the XXXX and not only have I not received my promised bonus, credit karma has not responded to me emails in over 72 hours.
|
| 02/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023 I booked a hotel thru XXXX XXXX app when I got to the hotel I couldn't check in due to the hotels internet being down the hotel refused to refund me I disputed it with credit karma on XX/XX/2023 for not receiving the goods or services I spoke to 2 agents via live chat they told me I was to receive provisional credit on XX/XX/2023 then my account wasn't credited I spoke with an agent on XX/XX/2023 who informed me I had to wait an additional day then I would be credited it's now XX/XX/2023 and I still haven't received my money and all support can tell me now is that they will escalate it and I will receive an email in 5-7 business days
|
| 02/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Karma is virtually impossible to contact in regards to a complaint regarding erroneous reporting. No agents to speak with if it falls out of the virtual assistants listed and limited issues. XXXX and the creditor, XXXX XXXX XXXX, verified, after investigations, that the 40 pt drop in my credit score as noted by Credit Karma is incorrect. CK removed a 22-24 yr old account, XXXX XXXX XXXX from my credit report. The account is still open, active and in good standing. I have received no response, correction nor acknowledgment from CK. I have to modify my mortgage and this will negatively impacting my interest rate. I need assistance. Thank you.
|
| 05/16/2017 |
Yes |
- Debt collection
- Credit card debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I recently brought a prior dispute to you because I had 3 collec tions on my report that had been on there for several years and I had re-established my credit to XXXX . Well recently they decided to re-age these debts because they were all with the same debt collection agency but, you all wrote back to them and they were removed with the exception of one I believe they have brought back now, but m y credit score has not changed at all. It has gone now and stayed down at XXXX . Can you tell me why my credit score di d n't change since this collection was removed and this new credit that was added to my credit should have been removed as well.
|
| 09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
From XXXX, I was constantly getting offers on the Credit Karma website . These offers were for credit cards, personal loans and auto loans.
I was told that I was pre-approved for these loans and cards, but I was denied, causing my personal credit score to receive negative Marks and lower my score even further.
This made my financial situation even worse causing a lot of stress, anxiety and strain.
One of the companies was XXXX XXXX, which I applied to several times, and there were several other credit card companies as well.
Ive had an account with Credit Karma For several years now, so these offers can all be tracked.
Regards, XXXX XXXX
|
| 07/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/14 my card was locked by credit karma due to suspicious activity I confirmed my identity and was told my card was free to use but it wasnt useable they then asked for my Id and a bank statement which I gave them the same day and they still have my account frozen Ive called every day at least 5 times a day only for them to tell me there department is not capable of handling the issue and to look out for an email. There is XXXX locked on the card. I even asked if they could close the account and mail me money to which they told me Id receive an email to close the account and I still have not receive that email or any email for that matter.
|
| 12/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
Servicemember |
|
On my XXXX credit report I have an inaccurate account listed under XXXX # XXXX. I believe this account is recorded in-error due to XXXX XXXX XXXX XXXX policy and/or United States XXXX Regulation on Seperation and Discharge. You can not separate from XXXX XXXX military with an open credit/debt when such debt would be inappropriate and unmanageable by the servicemember or a government agency. You are required to have proof of receipt the account is PAID IN FULL or you will be extended in your time and service until the account is paid, per military regulations, this record makes me the ONE EXCEPTION to XXXX XXXX XXXX Policy and the XXXX Regulation.
|
| 10/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
My employment checks was deposited in to credit karma/ MVP banking, I had notified them that some one keep changing my address and phone number, then they had frozen my account, I had to summit many documents proving who I am, it's been over two weeks, and they still refuse to give me my funds. I spoke to the private investigator, he told me that they have the ip address of the person who did it. And that he promise that they was going to release my money. As of today I still haven't had no luck with retrieving my funds. They are treating me as if I'm the bad guy. When I'm the victim... I've XXXX many emails and all they do is ignores my emails.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Received countless pre approved emails from credit karma for numerous different credit products. I have been trying to repair my credit for the past 5 years and was doing pretty good until I started falling for this scam. My score dropped so much that I have just given up trying to repair it because after trying to acquire the better products and failing. I figured out that I can't even get approved for some secured cards that credit karma said I was pre approved for. I threw away all the years of progress that I had made, by believing that credit karma had my best interest in mind, my life is once again at a stand still with my terrible credit.
|
| 10/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I was told I was pre approved to refinance my vehicle through Credit Karma 's third party lenders. I filled out multiple applications and received hard inquiries just to be rejected and turned away multiple times. As well as being told I was pre approved with a certain amount each month for a vehicle through Credit Karma 's third party dealership XXXX in XXXX. I filled out the application for the vehicle and was told it was approved but not for the amount the advertisement said, and then found out that the vehicle wasn't even available once I traveled to the actual dealership. Which left me with another few hard inquiries and a drop in my score.
|
| 09/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Well from XX/XX/XXXX to XX/XX/XXXX XXXX XXXX took {$10.00} {$80.00} {$100.00} from my account. And XXXX XXXX took {$130.00}, {$42.00}, {$110.00}, {$36.00}. not only do I not know what XXXX XXXX is when I tried to dispute these charges with credit karma they said disputes need made within 60 days of the statement month. However credit karma does not issue account statements. Furthermore no where in any of the things they send you about the account does it tell you about the alleged 60 day rule. They call questioning transactions at your local gas stations, but never about online transactions such as XXXX XXXX and XXXX XXXXXXXX as fraudulent.
|
| 10/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
I was on my XXXX XXXX account and clicked on one of the menu items. I was prompted to update some basic information, and then suddenly was told that I'd opened an account and that a debit card was heading to me in the mail. I did not consent to opening an account, I did not want to open an account. I simply wanted to check on my loan information and their website has ( probably intentionally ) confusing design. Their help page on their website won't let me submit the form to complain to address the issue, and they have no contact number. Totally reprehensible behavior from a company that is supposed to be about helping people get good credit.
|
| 06/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Disputed a transaction on my credit karma spend account which was difficult I had to threaten to call my lawyer for them to file the dispute. They then froze my account the following day after refunding the disputed transactions. I have contacted them over 100 times. I am now XXXX and with out funds for me and my kids because credit karma froze my account without notice or explanation. I have requested to close my account and refund my money back to the bank account I have linked with credit karma. Nothing has been done at all they wont respond or release my funds or close my account. I have lost and tried everything because of credit karma.
|
| 06/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was reviewing my credit score via CreditKarma, and noticed a hard inquiry from a " XXXX XXXX NV '' I am not familiar with this company, however some searching on XXXX lead me to XXXX reviews, and XXXX reviews showing this company to be a complete scam.
A person referenced in one review is a " XXXX XXXX '' I am familiar with this individual as he has attempted to lock me into a contract for payment processing with a company called " XXXX ''. I urge the CFPB to look into XXXX XXXX, " XXXX '' and the XXXX XXXX XXXX XXXX in XXXX XXXX South Carolina.
I have attached some public review based evidence of this companies attempts to scam people.
|
| 04/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received an email from CreditKarma alerting me that a credit inquiry from XXXX had been ran using my name, address, and social security number. I do not have any accounts with XXXX. I disputed the inquiry with CreditKarma and left it alone. Later, I got the " confirmation '' letter in the mail, however it was in XXXX, and I do not speak XXXX, so I knew that someone had tried to commit fraud. I called XXXX and reported the fraud, and they told me that they would handle the situation. However, as of today, the inquiry is still showing on my XXXX and is bringing my score down into the yellow. I want the inquiry removed from my credit report.
|
| 11/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I continuously get emails falsely reporting that your credit score has gone up XXXX points! Click here to see the changes it is a blatant lie intended to get me to click on the link and be redirected to their site so they can try and sell me a variety of services and loan and credit card offers etc etc. most of the time my credit has remained the same and in many cases actually gone down. Its a waste of my time and a deceitful lie intended to get a click and more traffic on their site. I would provide a specific date but it is a continuous thing as I get these emails regularly so it seems a common marketing practice that I dont appreciate.
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This company has repeatedly sold my information and falsely preapproved me for credit cards in which i cold not actully obtain. My credit score has been severely affected by credit karma through unauthorized inquiries, and getting me to repeatedly click falselly advertised pre approved offers. From XX/XX/XXXX up until now, XX/XX/XXXX, I keep receiving pre approval offers and harassing, unsolicited marketing. The only place I feel comfortable inputting my information online is credit karma, and i know for a fact its been selling my information to affiliates, as I have showed no interest, nor provided my sensitive info to its affiliates.
|
| 12/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ok what the actual complaint is that I had XXXX XXXX score for the last year or so and XXXX XXXX but recently it has changed to XXXX almost a hundred points I have been making payments iv only added XXXX dollars to a XXXX account but nothing else has changed. And only 3 inquiries in a year 2 of those have been approved this is according to credit karma they have no answer for the almost 100 point drop being that they are connected to my credit score I feel something isnt correct or someone has hacked my credit? If they can get my personal information with my ssn and tell thats the information given then something illegal is going on.
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I have tried unsuccessfully to submit disputes on the Credit Karma website. I have emails to them and from them acknowledging the issue and they promised me that I would receive the guarantee within 60 days of XX/XX/2023 but this has not happened. Subsequent emails to them about the status of the same, I have been unsuccessful. They replied, saying they did not receive my message, but I have an email from them saying they received my message. They close the case without delivering the product that was guaranteed to be delivered. Now I cant submit a dispute because their website has too many technical glitches that prevent submission.
|
| 05/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I just signed onto my credit karma account. Today is the XX/XX/XXXX. But I've noticed 5 hard inquiries. The first is XXXX XXXX on XX/XX/XXXX I have no idea what that is. And the second is XXXX XXXX on XX/XX/XXXX. I've never went through XXXX XXXX I have no idea what company that is. And I have two XXXX XXXX on my account one was inXX/XX/XXXXand the other was in XX/XX/XXXX. And I don't have any XXXX XXXX cards. I've never had XXXX XXXX. And the last is XXXX XX/XX/XXXX I have no idea what that is I've never heard of that. So I believe someone has ruined my credit with all of that cause I've never been with anyone of those company 's
|
| 05/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
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Credit Karma and laws of title 15 USC-1692k section 813, 1692k ( 11 ), 15USCode-1681n-for every unauthorized inquiry on credit report!
15 USC-1681b ( c ) ( 1 ) 12 USCode-83-banks can not lend money as defined by law they are the borrowers and they purchase securities. A deposit is banks record of it's debt owed to the public 15 USC-1635/12 CFR-1026.3 ( b ) ( 1 ) ( i ) ( a ) Bills of Exchange ACT of 1882 Federal Reserve ACT Currency ACT Birth certificate ACT Securities exchange ACT Federal Reserve ACT , section 16/credit denials are unlawful. The application is a Promissory Note Breach of contract which constitutes securities fraud!
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| 09/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
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In between the months of XX/XX/XXXX to XXXX of XXXX, Credit Karma has been sending ( emailing and notifications from their website ) stating that I was pre-approved for five credit cards and two personal loans. I applied for these items and got denied each time. I have been very stressed out because Credit Karma has been sending me a lot of emails and at those times I really really needed the money and I was under duress. This has caused harm to my character and has greatly affected my mode of living. Pulling my credit and applying for these credit card companies has really affected my credit score as it dropped each time I applied.
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| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I was told I was pre approved for a loan with XXXX XXXX XXXX through Credit Karma on XX/XX/XXXX. I was denied ( have email proof ) and this greatly impacted my credit score as the inquiry remained on my report for a year.
The following is text from the FTC report regarding the current lawsuit of which I am a victim.
The FTCs proposed complaint alleges that, from XX/XX/XXXX to XX/XX/XXXX, Credit Karma falsely told many consumers that they had been pre-approved for credit offers, leading consumers to apply, incur a hard inquiry on their credit reports, and, if they are denied, potentially damage their credit scores unnecessarily.
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| 05/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I got a phone call from XXXX from this number ( XXXX ) -XXXX-XXXX on XX/XX/2019 he would not tell me his business and kept on asking me to verify my social an birthday and he had already knew my information without me even sayin so he asled if it was correct and i said his information was incorrect not to call me ill report him.Than i wake up to my credit karma being XXXX in collections. Im applying for home today i had XXXX credit yesterday and now i have bad credit i want them investigated for fraud. i havent been able to even start my own credit and now i cant even get accepted into a home for my children because of this scam.
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| 10/16/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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Im a member of Credit Karma. I went to my account and it showed I was preapproved for a personal loan with a company by the name of XXXX. My approval rating was outstanding along with the preapproval.
I filled out the application, even added my bank information for automatic payments on the loan. I received an email immediately afterwards stating my loan was cancelled and I was denied.
I immediately got emails from my credit monitoring companies that there was a hard inquiry. My credit suffered another drop immediately. I feel that I was misled by Credit Karma. I am very upset because Im currently trying to rebuild my credit.
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| 07/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Problem getting your free annual credit report
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Web |
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Every time I try to register on CreditKarma I am given the error message that my personal records don't match the records of the Credit Bureaus. I tried to register on Annual Credit Report. com and I'm having the same issue. Obviously my SSN has never changed. I keep trying my past addresses and I'm having similar issues. I pay my own auto insurance, phone bill, subscriptions to Satellite Radio/NetFlix/streaming services but I've never taken out a loan or credit card. I paid cash for my college tuition and cars. Could the limited credit history be my issue? I find it hard to believe I don't have any credit history at all? Thanks
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| 05/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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1. XXXX XXXX -XX/XX/XXXX, customers service would not help and take care of the negative inquiry 2. XXXX- unauthorized inquiry- ( customers service would not help and take care of the negative inquiry ) XX/XX/XXXX 3. XXXX XX/XX/XXXX and -XX/XX/XXXX unauthorized inquiry- ( customers service would not help and take care of the negative inquiry ) 4. XXXX XXXX-XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, unauthorized inquiries ( customers service would not help and take care of the negative inquiry ) 5.XXXX/XXXX-XX/XX/XXXX, unauthorized inquiry/fraudulent ( customers service would not help and take care of the negative inquiry )
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| 12/30/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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XXXX XXXX, 2017 my credit scores dropped 2 and 3 points with XXXX and XXXX.My credit scores should be at the excellent pinnacle by now, but are always being knocked down just beforte the excellent range. Is this intentional? to keep me from paying the lowest insurance rates. There is never an explanation behind these actions which make them suspect. My account balance on my mortgage payments are always reflected leter than they should. The previous complaints I made never offered me an explanation. Please put my credot scores to excellent where they belong and offer an intelligent explanation of any future changes that occurr.
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| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Credit Karma said that I had an opportunity to open up a card and I did I was given a {$300.00} credit line with XXXX XXXX XXXX and they never reported me for over a year that I have been making substantial and monthly payments now after I called XXXX XXXX and ask them why I wasn't given the the proper on Time payments to be reported to my score they finally opened up and sent it to to my credit reporting agencies and my credit went down XXXX points XXXX points ruined me I've been shambles now I worked so hard to try to get my credit up now I'm down XXXX points for being misled by Credit Karma and XXXX XXXX XXXX what a sham
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| 03/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Credit Karma promised free credit score. But apparently, they have been giving me totally off score and rather focus more on selling me new credit cards and services I don't need.
Only until recently when I need to apply for a mortgage that I figure out my score has been and always been 90 points higher than what they report.
And this is not a timing issue since they have been showing me at 620-630 for 4+ months. The actual score I got from the credit report pulled by mortgage lender is XXXX.
I want to report this claimed to be a free service and rather a marketing company trying to make money off avg. customers like me.
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| 05/03/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I opened a Credit Karma Money Spend Account, where {$4000.00} in funds were stolen out my account using a debit card that i never recieved in the mail. I called the support daily looking for ways to protect my account but recieved no help.
XX/XX/XXXX : {$1500.00} XXXX XXXX XX/XX/XXXX : {$2300.00} XXXX i have proof this was not me.
please help i had a card shipped in the mail it was never recieved i lost access to my account and by the time i reached the customer service my money was gone i called everyday even at time with support from Credit Karma saying unfortunately it was nothing they can do to help me and hanging up.
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| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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I applied for a credit card through credit karma who claimed that I had been pre-approved for an offer ( this actually happened more than once! ). However, after submitting my application to XXXX XXXX, my application was denied and my credit score fell by XXXX points. I waited to get my reason for denial in the mail and was told that my revolving credit amount was too high... understand. But, why did credit karma trick me into thinking that I was going to be approved in the first place? Making me think I had been pre-approved, and since they obviously should know my credit score, I trusted them and got burned. Big sad face!
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| 06/04/2020 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Funds not received from closed account
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Web |
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I contacted CK customer support via chat/email on XX/XX/XXXX regarding the need to close my CK savings account. I received a confirmation email stating I would receive a check by mail for the remaining balance ( {$1700.00} ) in up to 15-20 business days accounting for possible COVID-19 delays with the USPS. I tried to contact them again today ( XX/XX/XXXX ) and the support chat told me it would move the conversation to email. Which never happened. I'm filing a CFPB complaint as of now since it's ridiculous you can't speak with a human being if issues arise. CK should not have been allowed to provide these financial services.
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| 07/03/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Servicemember |
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I made a dispute with credit karma regarding XXXX XXXX, a third party creditor that is reporting incorrect information and also with XXXX XXXX XXXX that is being reported as included in bankruptcy.
This claim was made in XX/XX/XXXX, since this time XXXX XXXX has been under investigation with XXXX XXXX for over 3 months and then today, XX/XX/XXXX received response that the information is accurate. This is totally false and hindering my credit. I provided a ledger from XXXX XXXX Hospital to XXXX XXXX showing I did not owe any money to this 3rd party creditor, ( XXXX XXXX ). This information is being inaccurately reported.
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| 04/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with fraud alerts or security freezes
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Web |
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Credit Karma advertisers that you can check your credit report for free and this does not affect your credit score. I received a letter from XXXX who ran my credit history and they sent me a copy of my credit history which is showing among the negative history Two incidents list of credit inquiry. Their commercial is false and misleading. I went to Credit Karma online and did in fact notice the credit inquiries and also learned that these inquiries stay in my history for 2 years. Discovering this, I believe that these inquiries are in fact affecting my credit score and therefore is contrary to credit Karma 's advertisement.
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| 11/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
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I've been using credit karma And they have been given misleading information telling you that you are pre approved for a credit card once you apply for it it denies you And I'm very upset because why are they giving miss leading information Which is causing me to have a negative impact on my credit score and stopping me from getting a loan for certain things as a consumer I expect that the information at credit karma was telling me was accurate Or less I would not apply for these things if I knew it was going to give me a bad credit score So as a result of this I need monetary damages from credit karma As a result of this
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| 05/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Hi, I have several issues with XXXX but the most recent Im very hindered by. XXXX is reporting my credit card usage is up by 38 % and I am holding NO BALANCES my score dropped 50 points???? In 2 days??? Something is clearly wrong! They need to adjust and fix! Also they send me a link through Credit Karma for XXXX XXXX and said I was approved for a XXXX Credit Card cluck the link and it would not affect my score it clearly has!!!!! I am working hard to fix all these incorrect issues in my credit and XXXX has been the only agency Thats difficult and still reporting wrong information! And dropping me 50 points in one day!
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| 04/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XXXX I received an auto loan to purchase a XXXX XXXX XXXX with XXXX XXXX. The car was repossessed in XXXX. In XXXX I had hired a lawyer after the collection agency had attempted to pursue judgement. A court date was scheduled for XX/XX/XXXX and the plantif XXXX had dismissed the case. I do have a notice of dismissal from New York State. Since obtaining the other of dismissal I have tried to dispute it myself multiple times. I have disputed the charge with credit reporting systems and my balance actually increased. My balance is now {$10000.00}. I tried to contact XXXX XXXX legal department and I have gotten nowhere.
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| 09/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
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Web |
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I have received several deceptive offers through credit karma over the past few years. These offers stated that I had an excellent chance for approval when applying for a credit card.each time I would apply for one, I would receive a denial this in turn would lower my credit score each time. I already have credit issues and a lowered score just makes it harder to improve my credit standing. Especially since it takes so long for these applications to be removed from my credit score. If I didn't have a chance to be approved in the first place, I would jave never applied to begin with. Very deceptive and unfair XXXX XXXX
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| 04/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have received hundreds of emails from " credit karma '' in last 24 hours that indicate " my account has been accessed by a new device '' from various different types of devices. There is no way to log into credit karma to speak to a human or email a human and there is no way to delete or cancel the account. They have made my credit and personal information available hundreds of times to whoever was accessing my account in last 24 hrs. I attempted to use their help center which is Sub par and their chat is a bot so there is no way to reach anyone to request account to be deleted or locked. Only option is to log out.
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| 09/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem making or receiving payments
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Web |
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on XX/XX/XXXX I initiated a transfer from my credit karma spending account to my verve credit card in the amount of {$280.00} on XX/XX/XXXX I received a email saying it didn't go through I had the money in my account when I originally made my payment. now XX/XX/XXXX I get a call from my verve credit card about the payment. I'm told get hold of my bank so I call credit Karma and when I'm verifying my information credit Karma tells me they couldn't find my account with this information. I then asked to be transferred to a supervisor or technical support and the representative named XXXX refused and then hung up on me.
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| 09/07/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/XXXX, I received an email from Credit Karma indicating that my account is locked.
I have asked Credit Karma the reason why my account is locked and to give me access to my funds because just because I filed a dispute does not mean my account has to be locked unexpectedly. I have also been issued a new debit card when I initially filed a dispute.
I utilized the help function in the credit karma mobile app to reach customer service by filling out a form and providing a lot of personal information. However, their representatives keep asking me to provide personal information via email in order to help me.
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| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Hi my name is XXXX I have been tricked by credit karma they showed me credit cards I was pre approved for and also told me there was no credit check but when I applied for one it alerted me that there was a hard inquiry on my credit report I've been using credit karma for years and I don't think it's ok that I've been getting tricked or lied to I want compensation for the lies and decite I had to go through and some of the things on my credit report I've tried getting removed bc some of them aren't my account they belonged to an ex but credit karma said they couldn't remove them! I don't know what to do or think
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| 07/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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I signed up for a credit karma account a couple months ago and I asked for their credit Karma spend account debit card to be sent to me in the mail. You can load funds onto the card and use it as a normal debit card. I am a recipient of unemployment and I asked for my unemployment benefits to be direct deposited into my spend account through credit Karma. There is a substantial amount of funds in the account however credit Karma has locked my account and not giving me any reason as to why they would do that or continuing contract with me. The stopped speaking with me after an hour of trying to resolve the issue.
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| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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Early this year Credit Karma in 2022 kept sending me pre approved emails and when I would go onto the website to check my score. Therefore, I thought I was going to get a credit card of {$15000.00}. So I applied for the card and I got denied and then I was approved for {$1500.00} instead of the {$15000.00} and I was very upset because I was going to take a trip with family. A trip that I deserve because my husband passed away unexpectedly and I needed this get away. This took my anxiety over the limit and I havent even gone back on their website to check my report. Im afraid of all the lies and broken promises.
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| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
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Web |
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I am a XXXX XXXX user. I believe that I was involved in their predatory lending scheme. I was told on many occasions, but I applied only a few times, that I was pre-approved and had great approval odd for cards according to my XXXX score. After I applied to those same companies that displayed the card I had supposedly been approved for, I was denied. So, I was misled because they lied, to get me to apply when in fact, had not been approved for any of the companies. Inquiries are still on my credit report after I was told that it would not affect my credit.
I only have the emails to approve the solicitations.
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| 02/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I contacted the application Credit Karma due to information published from lenders for my current student loans reflecting an increase to the interest of those loans but all loans showing in current status and in Deferment or Forbearance. My score recently dropped XXXX points due to the reporting from these lenders of the interest accrual. I reached out to the lenders and was advised that my score should not have been affected due to the up to date status of my loans. I reached out to Credit Karma and was told it was due to the balance increase and that was the reason for the drop in score which was inaccurate.
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| 12/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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In the middle XX/XX/2021 I tried to transfer money from my credit karma account to my credit union they said I needed to verify my account by sending in identification & bank statements I did 2weeks later XXXX XXXXI 'm waiting on response calling emails no response I contacted XXXX XXXX XXXX credit karma email me saying there closing my account & sending funds to my account XX/XX/XXXX 8 business days later I call back they say they sent it to account that was closed so now within 8 more business days I should receive a check XX/XX/XXXX I have received no more information or emails when I call I get same answer
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| 08/04/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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This is an addendum to my contemporaneous record being recorded here. Currently, I am being blocked from not just logging into my Credit Karma Spend account but now they are saying they are having technical difficulties and it is blocking me from logging in all together via computer.
I still have not received my forms via mail for disputing charges or my statements.
XXXX**Keep in mind, that I do have more video evidence that I can send if I am emailed or contacted via ordinary mail, because the system here is funny and not allowing me to upload all the evidence that I have both in video and screen shots.
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| 11/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/2021 Credit Karma deactivated my debit card due to a fraudulent charge. After I asked them to not do that until I could pull my funds out they said the card was already shut off. I have been going round and round with them so I can have access to my funds. Almost a week later I still can't access my money. I've tried linking my external bank account to them so I can transfer the funds and I can't link them. They keep telling me that they are working to solve the problem. I feel at this point they are holding my funds hostage by not allowing me access to my money.
Thank you XXXX XXXX XXXX XXXX XXXX
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| 07/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have submitted disputes through credit karma directly to XXXX and XXXX for the same matter and seems to have affected my credit score. I am currently in Chaoter 13 Bankruptcy and they are reporting I have a delinquent account for the amount of XXXX XXXX I have notified my lawyer as well. Last month my score instantly dropped from a XXXX all the way down to XXXX and other than this account I cant find any information on why this has happed to my score. I have done everything I can to get an answer or help getting this removed being that all of my debts are in with the bankruptcy.
Thank you XXXX XXXX XXXX
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| 10/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX to XXXX I saw a lot of pre approval from credit karma telling me I have a excellent chance of getting approved for the XXXX XXXXXXXX XXXX card so I applied and got denied. I was marketed for months from credit karma I felt very deceived. THIS WAS A LIE. I was noxious for weeks I had migraines and I became very anti social. My XXXX has went from XXXX XXXX. I have not checked my credit report as frequently as I should. I have been denied also for XXXX and also for personal loans. SO I felt betrayed by credit karma. This company has destroyed my credit and I feel victimized by this company.
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| 04/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
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Web |
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There are multiple credit inquires without my knowledge XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX XXXX Inquiry from XXXX XXXX XXXX XXXX
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| 09/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
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Web |
|
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Since I've had credit karma since 2014. They state I am pre approved for credit cards or for loans. When I apply I get denied. So my credit score goes down and I have more inquiries. As of today cause of them I have high amounts of inquiries. Also some of them have ran my credit more than once. I talked to the company several times they say there is nothing they can do about it. I'm very annoyed and stressed about this. I have missed several apartments because of them. My credit being low from applying for things that they state I'm pre-approved or have excellent approval odds. I'm ready to go to court.
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| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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After bankruptcy XX/XX/2019 I was trying to establish new credit and raise my credit score by obtaining a couple credit cards. Credit Karma sent emails and ads for Pre-approved credit cards. I applied for them all only to be told NO and later receive a letter on the mail outlining the bankruptcy. Not fair! Instead of helping, the credit inquiries lowered my credit score even more, making it more and more difficult to obtain any sort of credit. After 2+ years, my credit began to turn around but certainly not because of Credit Karma. I will never apply for a Pre-approved anything thru that website again.
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| 09/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
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Web |
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Received a call from a company offering to help me with my unsecured loans. The call stated they new I had unsecured loans and could help with them. I asked where this information was obtained from, and was told Credit Karma. I contacted Credit Karma and informed them of what had transpired and asked how did this company get my information from Credit Karma. The response I received was it was probably a telemarking company or a scam. This did not answer how they received information on my unsecured loans and such. I have continued to try and resolve this with Credit Karma and have not had any response.
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| 05/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
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I submitted a disputed using CreditKarma.com on XX/XX/2018 this dipute is through XXXX on Creditkarma Inc 's website. I have not been shown any results of this dispute and the dispute is still shown as being " Pending '' XXXX has claimed that they have sent an email of the results which they have not resubmitted to me. Furthermore since the dispute is still " Pending '' I am unable to dispute incorrect information being reported by XXXX through CreditKarma. com Essentially having my right to dispute information denied at this time. I will attach photographic evidence that will support my claim today.
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| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
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I was told from credit karma I was 90 % approved for an auto loan from XXXX XXXX XXXX and XXXX On XX/XX/2021 I was told I was 100 % approved for a XXXX XXXX credit card I didnt qualify and XXXX XXXX I was 100 % approved for a XXXX credit card that I didnt get approved for.. I all it keeps doing is putting hard inquiries on my credit when I check XXXX my credit score isnt the same as on credit karma I have XXXX credit score on XXXX but a XXXX on credit karma its not right.. and Im being denied messing up my credit when reality I dont have none so why is credit karma fabricating and leading me wrong..
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| 05/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
A rep from the company XXXX XXXX came to my job and asked me to fill out a paper for a loyalty card in early XX/XX/2017. Me and my co workers asked if it was for a credit card and the young lady from XXXX XXXX clearly said no.
After few months I look at my credit report and I have a hard inquiry from XXXX XXXX XXXX. I talked to the young lady at XXXX XXXX who is the general manager and XXXX said she would look into it but its been over 3months and every time i ask for an update she has no info. I need this removed from my report because I was told false information and did not authorize this inquiry.
|
| 09/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This complaint is to establish a contemporaneous record and to establish that still i am locked out of my account and unable to comply with the 90 day dispute federal law in which to file timely disputes.
I have not received a copy of my statements by mail.
This complaint shall serve as my demand to file disputed charges for all of the transactions that happened from XXXX, 2022 to present.
This confirms that I wish to file a dispute for all of the transactions on my Credit Karma Money XXXX Account XXXX. I which also that this time evidence would be provided if the dispute is or is not in error.
|
| 10/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma told me I had excellent approval odds on getting a used car I have been trying to get a car loan everywhere an have been denied everywhere I have so many inquires on my credit report now Ill never be able to get a loan and coming from them monitoring credit reports they should not advertise this on my home page bank through they know my financial situations and its made my credit report go down significantly in the past 2 months it was at almost XXXX now its a little over XXXX they shouldnt be able to tell there clients something thats not true Ive also contacted them about it as well
|
| 09/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
My account was frozen on XX/XX/2023. I have called the bank several times and emailed them and they will not tell me why. They said I have to wait for an email but that there is no timeframe on when to expect this email and until I do my account will remain frozen. Although my account is frozen, the bank still accepted my paycheck deposit and I cant access my funds. Today I had to pay my car payment and if it is not paid I will have my car repossessed. I also had a cancellation for today of my car insurance if that was not paid. They accepted my deposit but wont allow my auto pays to go through.
|
| 07/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I received my tax refund, which was paid into my credit karma spend account. Within 24 hours, my credit karma spend account was frozen, and there was no one to contact. I was able to contact them via chat, and they informed me that they had escalated my matter to another department and that I should expect an email. I have not been contacted, and my money remains in the account with no assistance. This has put me in a financial bind, and I am really dissatisfied with the situation. I want credit karma to release my funds so that I can take care of my banking needs elsewhere. Thank you very much.
|
| 09/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
On or around XX/XX/2022 credit karma advised me of being pre-approved for a XXXX XXXX credit card, all I had to do was apply for the card which I did. The report came back that I was in fact not approved and being that a hard inquiry was performed, my credit score immediately dropped by XXXX points which made an already difficult situation of finding housing as my lease was coming to an end to an almost impossible situation! I have since read in numerous articles that I am not alone in this matter so I decided to report this misinformation in hopes that it doesn't continue to happen to others!
|
| 03/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credi karma constantly sent me pre-approval offers that I did not actually qualify for. My credit was negatively affected by hard pulls for credit cards I really wasnt qualified for. I received many offers and all said I was pre qualified and this was a regular occurrence and I often was denied and my credit score fell because of this. Not only that, they do not use the scoring model most major lenders use. The score Credit Karma claims you have is actually a much lower score when you go to get a financial product and that particular institution pulls your score. Credit Karma is very deceptive!
|
| 07/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I transferred {$400.00} from my Credit Karma savings account to my external Credit Union checking account. Its been 15 days and my transfer has not shown up. Credit Karma says it has been transferred. My Credit Union says they have no record of the transfer. I am now missing {$400.00} I transferred out of my Credit Karma Savings account into my external checking account. Customer Service is pathetic with no help in sight. They respond with confusing emails I suspect are written by someone without a grasp on the English language. My case number with Credit Karma is XXXX. I really need some help.
|
| 01/13/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
I logged into check my Credit Karma Score and found out that somehow a Credit Karma savings account was opened in my name that I did not open. I contacted Credit Karma about the account and told them I didn't open the account. They kept asking if I wanted to close my account as if I opened it. I told them each time I wanted the account deleted as I never signed up for it. They asked me if I wanted to close my account again and again. It's not my account. I did not sign up for it. There has never been any activity on the account from what I can see. No bank accounts linked nor any transactions.
|
| 04/11/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I monitor my credit closely using FICO, XXXX, XXXX, Credit Karma, and XXXX XXXX. I have 0 negative late payments, 5 hard inquiries, average 24 % debt ratio, average 3+ years credit history, 0 negative reports.
Suddenly my XXXX score on Credit Karma dropped 59 points! I've researched and find nothing new. I called XXXX and they wanted to SELL me a credit report! Instead, I downloaded a free report of XXXX from XXXX.
Again, nothing new showing why they would drop my score 59 points. I'm close to applying for a mortgage and need this fixed. Is this a scam XXXX is doing to sell their products?
|
| 11/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit Karma Money has been holding my funds illegally with no reasoning and no communication with me in regards to withdrawing funds for months now. I finally received an email from them recently stating that they will return my funds via ACH transfer or by mail to the address on file. I then tried to link my bank account for the ACH transfer and they wouldn't let me. Contacted support again and they once again stated they can't give me any information on anything. So this was over two weeks ago and I still haven't received the check and still no access to link my bank account for transfers.
|
| 06/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
Your options were not exactly what happened. Let me explain and you do what you will. Credit Karma says that you can inquire about a loan without it affecting your score. That no inquiries will show until you are approved. That is not the case. They also send you to companies in other states, and when they transfer you to another state even though it's the same company, there's an addition inquiry on your report. One more item. Currently these loan companies are asking for your banking information. Not just any information, but theywant your login name and your password. That seems nefarious.
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
I have account with Credit Karma and applied to a credit card through their service. I have pictures stating I had an outstanding chance to be approved. The fine print of said card said it would not hurt my credit score, ( again I took screen shot of that statement ) I applied and received email saying I was approved but then next day another email saying I was denied and asked to apply to their " partners ''. I then received an email from Credit Karma stating my score had changed and it was lower by XXXX points. I have NEVER had a credit card, but wanted to apply for one to better my score.
|
| 09/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
On or about XXXX of 2021 The company XXXX XXXX advertised that I was pre approved for a few credit Cards and personal loans. Upon applying for these cards and loans I learned that I was not approved on either the credit card and a personal loan. My credit was at a XXXX on XXXX and a XXXX on XXXX. It caused me a few false hard inquiries and punitive damage because I was later turned down for a house and vehicle because of the false claims of being pre approved and false number on a XXXX XXXX. I demand monetary remedy for this claim of mine. Please assist me in this monetary remedy. Thank you.
|
| 02/03/2018 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX for {$250.00} co-pay for outpatient XXXX. I called both the collection agency and hospital. I had no XXXX? In XX/XX/XXXX, I was in Florida most that whole year.The hospital could not find any either. There is another patient with same number. I did have a minor XXXX in the doctors office that would been subject to the office co-pay but it would not had been in office at that amount? The lady stated that from hospital. She said dont worry its closed out?
XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX Mail XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX XXXXFLXXXX
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
A Credit Karma savings account was opened without my authorization. I accidentally clicked a link and then a savings account was opened. No disclosure was made clear to me. When I attempted to close my Credit Karma account I was not able to close the credit monitoring account because the savings account was open. I was not aware that I had a savings account open so I contacted support and had it closed in XX/XX/2021. I tried again today to close my Credit Karma account but it was not able to be closed because the savings account exists, even though the savings account is still showing open.
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX credit karma I will spend account with them they put a freeze on my account in four hours previously that day I used my card and paid for something over {$100.00} therefore now my account is froze and nobody will give me an option you can not hold somebodys funds without telling them its illegal I need help to get my money this is where my paycheck goes like this where I pay my bills and I emailed called about 25 times no resolution to whats going on they can not tell me whats going on or why they froze my account without my knowledge or knowing its illegal and I need help please
|
| 05/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
Dear Representative, The Credit Karma company announced a credit card on its webpage, indicating that requesting it through his webpage would not affect the applicant 's credit score. I applied for the credit card on that webpage and the credit bureaus lowered my score because of this inquiry. It turns out then that what Credit Karma alleges on its website is a fraudulent advertisement that should be punished by regulatory agencies. I am planning to purchase a property and this change in my credit score could negatively affect my ability to obtain the loan necessary to obtain the property.
|
| 10/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I pulled my XXXX credit report today, and noticed that Credit Karma had been doing many "soft" pulls recently. This seemed odd, since I don't have a Credit Karma account. I tried to open an account, but was told that I "already have an account", but under a different e-mail address. The address they have on file is . XXXX XXXX is my ex-husband, from whom I was divorced back in 2012. (This is not at all the first instance of identity-theft my son and I have encountered, sad to say.)
I have contacted Credit Karma about this identity-theft and fraud, but it's too soon to have heard back yet.
|
| 04/20/2022 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Credit Karma is holding my phone and will not release them I can not use my phone as a father dispute the dispute was successful so I want to dispute and Credit Karma still will not release the hold off my account I have signed in my ID my driver 's license and also other things and it's getting really frustrated hoping to get this squared away so I don't have to keep dealing with this I have asked them multiple times to close my account but they keep saying it can not close my account but I also can I use my phone this is very irritating and I'm getting frustrated please look into this
|
| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
To : Whom It May Concern : This notice is to inform you that you are unlawfully reporting an unauthorized inquiry on my consumer report. I have not given you permission to access my credit profile and you have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability.
|
| 11/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My credit report dispute request was submitted to XXXX VIA Credit Karma on XX/XX/2018.
XXXX file number : XXXX.
I got an update from Credit Karma to inform me the dispute request is currently being processed by XXXX. They expect to complete their investigation within 30 days.
As of XX/XX/2018, I have not received an update from neither XXXX or Credit Karma.
According to the FCRA, If CRAs dont investigate and respond to the notification of the dispute within the specified times, the CRA must delete the disputed information from its files.
FCRA 623 ( b ) ( 2 ) and 611 ( a ) ( 1 )
|
| 02/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My credit karma money spend account received XXXX tax refund on XX/XX/2023 from the IRS .I had a negative balance before and received emails telling me to add money to reactivate my because it was on hold due to being negative. it's been well over week and i been told to wait for a so called higher department review. there has no access to this supposedly ..support is unprofessional and not helpful I feel there holding my funds from me for unknown reason. I was depending on last week they have they have escalated it on the XXXX but still haven't received a response from credit karma.
|
| 08/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
Servicemember |
|
I used my Credit Karma XXXX debit card at a XXXX XXXX atm located inside a XXXX convenience store in XXXX, Ga. My credit karma account was charged {$400.00}, but the atm DID NOT dispense the money. When I contacted XXXX XXXX, they frankly told me they were not going to do anything about it. So I called credit karma. After 2 weeks of emailing back and forth, Credit Karma closed my account. My XXXX account and my credit monitering account that Ive had for years. And didnt refund my {$400.00}. I have no number to contact them. They stopped acknowledging my emails. I want my money back.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I have been notified by Credit Karma on multiple times, that I have been pre-approved for credit cards. When I apply I am always denied and this is taking big hits on my credit as hard inquires. This is an outrage. I have been struggling to get my credit back on track. These inquiries are causing my credit score to decrease dramatically and it's not fair. To this day I am still receiving notices that I have been pre-approved. I am hoping to receive some type of compensation for this misleading and hurtful information. Please contact me regarding this message asap. Thanks in advance.
|
| 04/08/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
This is regarding CeditKarma.com Over a week ago I received an email notice that an account was created and this was sent to my email address. I did not create this account I contacted support immediately via email, as they have no phone number, and did not hear back. I have tried several times and had no response. I have even contacted via XXXX XXXX.
I got 2 separate emails today stating that reports had been run and could affect my score. I have done everything I can to resolve this but Credit Karma is not even attempting to make an effort.
My identity and credit are at stake.
|
| 07/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was checking my credit karma.com account and saw several addresses on my account in the drop down menu.I contacted Credit Karma.com and asked them to remove the inaccurate/false information from my account.They refused citing/lying that they got/received the inaccurate/false information from the three credit reporting bureaus.This is 100 % false because there are no such addresses on my credit reports as all three credit bureaus have confirmed for me several times but credit karma.com to this day refuses to remove the inaccurate/false information from my credit karma.com account.
|
| 02/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have never signed up for emails from Credit Karma.
Credit Karma sends me frequent unsolicited and deceptive/incorrect emails alleging that my credit score has decreased, that I have missed payments on accounts that I do not have, that I have opened new accounts that I have not opened.
I understand that Credit Karma earns revenue by showing advertisements for financial services ( such as credit cards ), so I have avoided responding to their emails because I have not solicited their services and do not wish to provide revenue to a firm engaged in these types of business tactics.
|
| 07/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
So on XX/XX/2018 I get a update from credit karma stating that XXXX has been removed from my XXXX credit file..I contacted XXXX and they stated that XXXX stated that the account belongs to me ... I contacted XXXX numerous of times and ask them since the account is paid in full can they remove it from my account Im getting fraudulent fees back from XXXX and XXXX but XXXX XXXX said they will update my information and late payments are still showing which is wrong. XXXX keep updating with credit karma that account is remove which now they saying it was updated to change account
|
| 04/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I trying get my taxes deposited on an bank card and ask me buchnch of XXXX question that I don't rember the answer due a XXXX XXXX I had so its hard for me to remember the answer to even get my taxes that I rightfully owed to me due pandic it been hard to do any thing I had car actin just aweek half ago and I have a bad head injury cause me to even remember old number and address at this point due to what happen to me I only have remember after actent not before any more and this pontin in time doctor said give it time that I should get those members back in time XXXX XXXX XXXX
|
| 08/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Credit Karma notified me that I had a new hard inquiry on my credit report as a result of a XXXX XXXX credit card application that I did not send in. After the perpetrator received the denial, they opened a Credit Karma bank account, ordered the debit card, and added the digital card to their XXXX XXXX, all in my name through my Credit Karma account. They were able to add their own phone number to my account in order to get the verifications necessary, all without any permissions or identity verifications from me, the account owner. Credit Karma could have ruined my credit.
|
| 11/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
I enrolled in the use of credit karma, approximately on or about XX/XX/19. I was sent an alert that my account was accessed from another device. Not mone not me at XXXX XXXX. I reached out to there so called customer service department who stated they would get back to me with in 48 hrs. Well now it's over 100 hrs and no one has returned my email. If i am a victim of Identity theft I want to get ahead of this ASAP. It seems like they have been hacked and are afraid to publicly announce it. I hope you can bring this to light as you did with XXXX.
Best Regards XXXX XXXX XXXX
|
| 11/05/2023 |
No |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
Servicemember |
|
I noticed on my credit report that I have a credit card that was issued bt Credit Karma. I called to inform them that I did not apply for a credit card through them. I had to close out my spend account and savings account because Credit Karma allowed someone else to withdraw my money. I filed a dispute but they cancelled it because they said I called them back and said that the transactions were authorized. I did not authorize anything. I believe that I am a victim of identity theft. I would like the credit card removed unless they can send the card to my physical address.
|
| 01/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
I am unable to open any new credit disputes on the credit karma app. I got an email prior to filing this complaint saying that there is a technical glitch. Please resolve this asap or give clear written instructions on how to remedy this error. I can not speak on the phone due to a XXXX but if you have a phone number i will take that too in case i get an assistant. But until then please reply in writing or give me an internal email to assist me. I want to be able to open more credit disputes for duragotory misinformation. Thank you.
Here is the email i received attached.
|
| 03/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX my tax return in the amount of {$5800.00} was deposited into my credit karma money spend account. The same day my account was lock and I was told it was under review. I have contacted them multiple times a day since without any help. I just am being told it is handled by a higher team and to wait. Law states a banking institution can not hold you funds for more than 7 days without reason. I have read online this has happened to others. I don't want a check to be sent to me which apparently never arrives I just want to pay my rent and have access to my money
|
| 09/07/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I initially joined this company in 2014 and have been pre-approved on multiple occasions for a credit card. Then when I took my time and applied through all documents Im still being denied.I realized this has caused my credit score to drop tremendously and now I also have new inquiries because of it and there are always multiple inquires at once. Im also aware of how in all these years of being with credit karma I have only succeeded once and now I understand why because I was misled by thinking i would get approved and then be effected by negative impact to my history.
|
| 05/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
In XX/XX/2023, Credit Karma and XXXX invited me to apply for a XXXX XXXX also XXXX XXXXXXXX XXXX XXXX card with excellent approval odds. I proceeded to use it on XX/XX/XXXX, XXXX XX/XX/2023, to be denied the credit! At the time Credit Karma is offering a {$50.00} convenience fee for applying if the application results in denial. I have not received either payment for either application. Credit Karma is also reporting invalid contact information for myself as well, which has been updated several times. Please inform the credit bureau to use updated contact information.
|
| 07/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Basically my XXXX XXXX had custody of me and had access to my social security number my first issue occurred when I was trying open a bank account and they wouldnt let me open a regular one they said I had to open a prepaid bank account and my second issue was when I was trying file my taxes and afterwards it took me to credit karma and I couldnt make an account because it was already one made with my social security number and when I tried to reset it was my XXXX XXXX XXXX name as a email and I also was told somebody in Florida has an id in my name with their picture
|
| 12/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was having an issue with the Credit Karma debit card. I attempted to withdraw money from an ATM, but the ATM did not release any of my funds so Ive decided to report it to Credit Karma and they asked me for information about the transaction. I provided them all the information they need it for the transaction but credit karma is not helping me with my dispute process. They keep giving me the runaround said documentation is required when I already sent documentations. I really need help with my dispute and I really need help getting my money back from the broken ATM.
|
| 11/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
Credit Karma , INC pulled my credit report on XX/XX/2023 unlawfully and without my written consent. This violated my right for privacy. USC 1681 A 1-6.
The response you sent back to me had nothing to do with my complain and did not resolve my issue. The consumer reporting agencies did not pull my credit report, therefor they are not liable for removal of the inquiry. If you are not versed in Federal law please send this to your CEO or CFO. Other than deleting the inquiry from my consumer report you would be in willful noncompliance and I will seek monetary damages.
|
| 10/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Hi Hair I got a notification from Credit Karma saying that I have one of their, guarantees if I was denied I would get a {$50.00} credit also lies about having great circle approval as I get an approval for credit card and once I apply I will get a deny and adding on my credit score this is palms are trying to work out with Credit, so for five years and it had affect my credit score bad So I am looking for some kind of a conversation some kind of solution of why I was XXXX XXXX and applying for a XXXX that they know I dont have no great chance of being a approved.
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| 09/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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I requested a copy of my annual credit reports from all 3 credit agencies. Upon receipt of my credit reports I found numerous hits on my credit reports from credit karma. I have never used credit karma, I use the actual credit bureaus. I contacted credit karma and they found an account with my information that someone else was using to access my information unlawfully. I still do not know who did this, I have no IP address for these people to give to law enforcement. I was physically assulted, and I believe they located me by unlawfully accessing my credit bureaus.
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| 04/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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- Confusing or misleading advertising or marketing
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Web |
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XXXX tax return payment was given to Credit Karma but I dont recall where I agreed to it on XXXX XXXX When money was deposited on XX/XX/XXXX I was unable to link to my bank account. It allowed me to login to my checking account and showed my balances but would not link to transfer money from Credit Karma to my bank. Repeatedly called and emailed customer service but they were unable to resolve the issue and I was told I could only access my money from their card. I was forced to activate the card to use my money and have no way of taking it all out of the account.
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| 09/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
Servicemember |
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I have never received a loan before by any agency, ever in my life. I have never had a credit card and every attempt that I have made to get my financial reports has been denied or seemingly altered. I have tried using credit karma, XXXX, and XXXX, so far with no success. I do not know of the extent of the compromisation of all of my financial involvements and I do not know who is involved or who could have possibly been involved. Today is the first time that I have tried to get any type of information about any compromises with any of my financial involvements.
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| 10/24/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
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Web |
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I was sent an unsolicited card from credit karma. I called multiple times and have emailed multiple times. I want to know 1 ) if they sent me an unsolicited credit card and 2 ) if not, what information was required to open the account, when it was opened and what method was used to open it ( call, online app, etc ). They continue to request my social security number in order to offer me answers. I feel they should provide me with the non-identifying information I have requested about the account the opened under my name. They will not respond to any questions.
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| 01/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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XXXX, XXXX and XXXX has not corrected my Credit File to reflex what is actually been paid in full.
XXXX XXXX and XXXX XXXX XXXX should show a XXXX Balanced Owed. My Credit Score has dropped from XXXX to XXXX due to this Misinformation from these three Credit Reporting Agencies. I want them to correct my Credit File so I can get Credit again. As of this date I have been Rejected for Credit Cards and..
Car Loans because of this Misinformation showing I owe on these two accounts that are Closed with a XXXX Balance Owed.
Waiting for a Reply, XXXX XXXX XXXX
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| 01/16/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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|
Web |
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Credit karma hasy account locked and won't unlock it I been calling them since Friday XX/XX/20XXXX XXXX XXXX XXXX to resolve this issue and still calling them as we speak. To no avail that they say they can't unlock my account. Different representative gave me different time frames of XXXX XXXX to 10 days I dealt with the account locked before it didn't take that long to resolve. I need my money to payy bills that currently getting charged for late fees and to feed my family. I just want to be able to access my money and withdrawal it and close this account
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| 06/24/2016 |
Yes |
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- Incorrect information on credit report
- Public record
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Web |
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well I went on karma credit .com to check my credit report, and I seen on it that they had a judgement against me saying that I owe a balance of XXXX.well That 's the frist of every seeing that on my credit report. I have no knowledge of this credit person named XXXX : I do n't know who this person is, and of course I surely do n't owe anyone The Balance of XXXX so That 's why I 'm disputeing this on my credit report. I would like this removed off my credit report, as soon as poosible.because I do n't have any knowledge of this said account. thank you. XXXX
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| 07/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
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Web |
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I added {$100.00} to my credit karma spend account on the XXXX of XXXX. It was withdrawn from my checking bank account on the XXXX of XXXX. It was available to withdrawal from credit Karma on the XXXX of XXXX. I have yet been able to access the money at all. I have spoke to them several times and they keep telling me the account is under review and can't transfer me to the department that is doing the actual review and can't give me anymore I formation. Other than telling me someone will email me. I have not received one email from the review department.
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| 10/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
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|
Web |
|
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I went to do an extension for my auto loan when i was leaving the country for vacation. I did not get a piece of paper i needed to sign and return to make it happen. So i made every payment since then for my account but because i did not make that one it has been showing on my credit score as 3 missed payments which is not correct at all. 1 missed month but it wasn't even missed in reality. They just didn't tell me about the piece of paper i needed to sign because i would have told them i will be gone for a month and not able to get the paperwork anyway.
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| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
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Credit Karma churned me in getting high interest rates credit with fees that will take me a long time to pay with low credit limits that actual hurt my credit scores. Credit karma also said that I was approved for loans that I wasnt and my credit was pulled. Also, one loan they said I was approved and it wasnt a loan but cash advance with high fees and they falsely giving me credit scores to make me believe my credit score is low so I fall victims for those awful credit cards with high fees and telling me im approved for a loan car and I was declined.
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| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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On XXXX - XXXX i saw a lot of pre approvals on credit karma telling me that i was pre approved for credit cards and personal loans and that i can refinance my car. everyday i login, to check my credit report, so after a few months i was told that i was pre approved i thought i was in the perfect place to apply i got so many offers i started telling my family about vacations we was going use these pre approvals for so i finally applied sometime around XXXX i was upset that i was denied i felt bad because they told me i was pre approved this way a lie.
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| 08/29/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
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I am paying XXXX a month to CreditKarma for monitoring purposes, and I come to find out that they use a model known as " VantageScore 3.0 '' which actually nowhere near resembles what my actual FICO score is ; in fact, it 's actually grossly overinflated. I am not satisfied with their canned response that " it 's a different model. '' But should n't they be obligated to report my actual FICO score as they are branding their product with XXXX 's labeling? I am onfused as to what the best service is for continuous monitoring of my credit score. Thanks!
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| 02/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
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My newborn babys Social Security never got to us in the mail when we initially applied for it from the hospital. After contacting SSA they said they had mailed out my daughters ( newborn ) SSN and It should be in the mail but we never received it. We applied for a replacement which we got but Im worried as a father that her identity might have been jeopardized since someone might have taken her social security or it might have gotten lost from mail carrier.
I just wanted a credit report for her and if possible put a freeze on it till she turns XXXX
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| 04/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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|
Web |
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On XX/XX/2022 i contacted Credit Karma customer service via email through the means provided on the platform to close the account that was opened under false pretenses. I have also had some other issues with the service, including a false credit score issue that has wasted my time. The account is still open as of today XX/XX/2022, I called customer service and spoke to " XXXX '' but she could not help. Please help me resolve, and inform would be customers of their products and services of the communication issues as well as incorrect data provided.
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| 12/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
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CreditKarma.com I have a XX/XX/2021 inquiry on my credit report. I have not requested any info from them nor given them consent to pull any info and They have made it impossible for me to get in touch with them and report it. Not able to contact them by phone. When I email them they push me back to their nonworking website. They have made it impossible to report misconduct if you are not a current member which I am not ( I am not a member of this company ). I want any and all information they have concerning who supplied them with my information.
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| 12/23/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
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Web |
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Out of the blue I decided to check my credit score and my old XXXX email and came to the realization that loans credit cards time share and emails that were sent out because of with the attempt or success of using my identity to open all sorts of accounts and trying to file taxes because my XXXX acct has been compromised as well. It was done without my knowledge or approvaland it's been going on for mos. I will allow you access to both of my accounts that prove fraud. XXXX XXXX is the pswrd for both. XXXX i did see the name XXXX XXXX. Thank you.
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| 04/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
|
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I ended up getting my XX/XX/2016 taxes compromised because they said my loans were in default status. The school closed and I was no longer responsible for the remaining debt on the account. Their has been an ongoing investigation for over a year and 2 months and my credit score is being effected because of it. US department of edu. is showing a balance of {$3500.00}, and {$2100.00} when in fact I am not responsible for that. I would also like this and fed loan servicing taken off my credit report as those are both hurting my credit very badly.
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| 03/27/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
|
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i put & XXXX into my XXXX XXXX from my credit karma spend money account. XX/XX/22 is the date of transaction. i have screen shots from XXXX. Credit Karma took the money out i keep up with my money. on XX/XX/22 its on my statement and making my account negative. my card had already been charged. Credit Karma money spend let my account go negative {$970.00}. there is no reason that should have happnend. now nobody from there will return any message from me., i want my money back. i should not have gone negative. please help me. its my bill money.
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| 11/10/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
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Web |
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This item was previously disputed thru credit karma and removed. Now it is with another collection agency and I never heard of them nor did they send me notification of the placement prior to reporting to my credit report. Proper notification must be made prior to placing on my CB info. I request for this to be deleted due to failure to notify me. I dispute this debt being listed. Per the fair credit reporting act, I must be notified of the account prior to placement and also if I request validation it must be sent. Remove this item from my CB.
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| 08/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
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On monday XX/XX/16 I attempted to deposit a paper check into my credit karma save account. The next day I received an email it did not go through. I went back to app to try again. The option to deposit a paper check disappeared. I have been calling and emailing all week getting the run around and not one native English speaker. One of the emails claims the terms of service changed and only checks between XXXX and XXXX can be deposited in one day. The check was for XXXX and change so it qualifies but the option is nowhere on the website or app!
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| 05/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
Credit Karma had a XXXX dollar guarantee if you applied for a credit card and did not get approved. I applied did not get approved and never received the XXXX dollar gift card, I have reached out to this company almost half a dozen times via live chat and they always tell me you will be emailed, and i never receive an email. I submitted a complaint with the support email one week ago and still have not gotten a response. I believe this company may be fraudulently offering a XXXX dollar gift card in order to get you to apply for credit cards.
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| 02/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
SO I got hit with an inquiry from XXXX XXXX XXXX XXXX, and just like some others, I was given the run around. XXXX claims they don't own the account and that it's a known error with Credit Karma. Credit Karma tells you to contact the credit bureaus and then XXXX tells you to contact XXXX ... .thus an infinite circle of contact ___ ( one business ) __________ who will then tell you to contact _____ ( form a another buisness ) _________.
it is just so odd because they try and say its a glitch but really no one will give me. direct answer.
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| 05/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
I contacted the company immediately following notification of the charge to my card, I spoke to customer service their app has no way to submit fraudulent charges for review, incalled them they told me specifically they wouldn't assist me for 3 days in which ill have to reconnect for them to create a billing dispute. I never recoeved my terms they told me they would provide {$200.00} as a bonus for opening the account i never recieved, terms and conditions i never recieved either or details regarding their negligence to assist with fraud.
|
| 09/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
CREDIT KARMA FROZE MY ACCOUNT ON XX/XX/2023 FOR MY SUPPOSED PROTECTION.
I GOT A EARLY DIRECT DEPOSIT ON XX/XX/23 IN THE AMOUNT OF XXXX {$56.00} I CALLED CREDIT KARMA ON THE XXXXTH BECAUSE MY CARD WASNT WORKING ONLY TO FIND OUT MY ACCOUT WAS FROZE.
CREDIT KARMA TOLD ME I HAD TO WAIT FOR THEM TO CALL ME ABOUT THE FROZEN ACCOUNT.
THEY REFUSE TO HELP ME WITH THIS AND ALSO REFUSE TO CONTACT ME INREGARD TO MY ACCOUNT. MY MONEY IS STILL TRAPPED IN THERE BANK AND THEY REFUSE TO RELEASE MY MONEY SO I CAN CUT OFF ANY BUSINESS I HAD WITH THEM.
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| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I've Had Multiple occasions where credit karma has told me I would have a 90 % or better approval for credit card and applied just to have a hard pull and be denied once on XX/XX/XXXX for a XXXX XXXX XXXX and on XX/XX/XXXX for XXXX XXXX card another for XXXX XXXX on XX/XX/XXXX another for XXXX XXXX XXXX on XX/XX/XXXX and another for XXXX XXXX XXXX on XXXX XXXX XXXX all credit karma pushed and assured me I would have a " excellent '' approval chance just to have a hard pull that I've had to recover and work to right in my credit report
|
| 11/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I am consistently being sent emails about being pre-approved for credit cards and personal loans. Not a single one has gone through successfully and there has been a huge hit on my credit score which is not mentioned before proceeding with seeing if I can be approved. Then I'm harassed by these third party companies to continue applying for loans and credit cards I'm never going to be approved for. Credit Karma should be ashamed. They are supposed to be helping me improve my scores and providing assistance I am actually pre-approved for.
|
| 07/20/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Opened both a Spend and a Save account with XXXXXXXX XXXX through Credit Karma.
My account has been frozen. I have made 4 calls to a customer service rep ( in XXXX? ) and they can not unfreeze the account. Customer service supervisor stated that I need to provide additional documentation to verify my identity. Yet, I've never received a request through email or regular mail for additional documentation. I don't think they can send me a request through regular mail, because like I said, I think they're in XXXX?
I think this is a scam.
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| 09/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XX/XX/23, I applied to refinance my car loan via XXXX. The advertisement was in my Credit Karma portal for a refinance at 3.12 % for 66 months. After following up with the companyXXXX XXXX and the email I received that my application was being processed on XX/XX/23, I was told that Credit Karma had the wrong rates and that I could not be given the 3.12 % because of the Federal Reserve. asked the company why I kept receiving the advertisements for weeks after increasing my credit score and to remove the hard credit pull on my account.
|
| 01/05/2017 |
No |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Hi, I 've tried to see my credit score because I was denied of a credit card. There were certain questions I could n't answer, because I did n't have the correct answers to them. I 've put none of the above for all the loans they asked me about and I was informed that I was giving out the wrong information. I 've only took out a student loan. No car loans or mortgage loans. I think somebody has been using my information and now I ca n't even obtain my credit score. Can you please help me solve this so I can finally see my credit report.
|
| 03/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
|
|
Credit Karma app has conducted 5 " soft credit inquiries '' during the month of XX/XX/2022 alone, and I'd like to get information on who authorized them to do this and why/what they are doing this for. I do not have services with them other than just to see my credit score yet they're taking the liberty of soft credit inquiries, despite my credit being frozen and I've not provided them any authorizations to do so. Additional note says " Consumer Report '' in those soft inquiries also, but doesn't relate to why or what they're doing.
|
| 03/30/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
On XX/XX/2023 XXXX dollars was transferred from my Credit Karma savings account into an account that does belong to me. I let credit Karma know and filed a police report. My email was able to be used without my knowledge and I wanted credit Karma to reach out by phone but they refuse phone correspondence. I am not certain what is happening with case. There were also fraudulent charges in my credit Karma checking account. I have done everything credit Karma asked of me that was in my control and there has not been a clear response.
|
| 08/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I use credit karma to monitor my credit. I know that XXXX of their partners is XXXX XXXX. I see the ads all the time when Im checking my credit score/report. Today I received a credit score disclosure from XXXX XXXX in my email. I didnt no apply for any of their products. I didnt not authorize Credit Karma to share my info and Im concerned that a loan was applied for with my personal information. I do not have a new inquiry on my report, but I have no way to contact either company to verify that no loan was taken out in my name.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit karma provided me with pre-approval options for credit cards as well as excellent eligibility for applying for a list of specific credit cards. I was then denied the credit card for the ones that credit karma had told me I was pre-approved for. I then was given marks on my credit score and credit report and decreases in my credit score for the hard inquiries. I would like to issue a complaint directly to credit karma XXXX in this case and have additional documentation I can provide based on these credit karma allegations
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Complaint is about Credit Karma. They prepare taxes as a benefit to members. I was working on my taxes and had saved it. They submitted them to the IRS without my approval.
I reached out to them twice. They finally answered today. Here is the response from the email : Why CK submitted Tax Return? : Case # XXXX Thank you for reaching out to Credit Karma Tax. I understand you weren't done with your return. Your return has been submitted and accepted already. You will have to file an amendment to make any changes to your return.
|
| 12/15/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I was offered a XXXX XXXX credit card from Credit karma, On XXXX XXXX XXXX I deposited {$80.00} on XXXX next day I found a {$54.00} purchase that I never made I file a dispute and never got a response, then I file another dispute this time they canceled my card and ordered another one ( still I haven't receive it yet ), Today XXXX I called and was transferred through departments finally I give up. I just want to get my money refunded and I will cancel all ties with Credit Karma for good, thank you for any help in advance.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
Credit Karma reporting is very irresponsible. They put items on my file without investigation. I never receive verification they contacted the companies who are actually reporting about my credit with them If they had, I would not see companies I paid in full and cancelled their credit cards appearing back in my file with balances. This type of lack of reporting accurately has cost me to lose XXXX points within the last 20 days and they need to be held accountable for their total disregard of repirting accurate information.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hello, I recently checked my credit score through credit karma and saw that I had a hard inquiry from XXXX XXXX airlines/entertainment for XX/XX/XXXX of 2019. I have never applied for a credit card through XXXX XXXX until XX/XX//2019. ( which does show up on my credit karma score ) I have tried numerous times to get ahold of XXXX XXXX and I keep getting redirected to someone else. Ive called XXXX XXXX and get redirected to credit karma. This mistake is affecting my credit score that Ive been working very hard to improve.
|
| 09/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
So I am filing this complaint due to credit karma telling me I had been offered credit that I was pre approved then not approving me when I sign up. In XX/XX/XXXX and XX/XX/XXXX I have tried it 4 times because it told me I was pre approved for different cards at XXXX XXXX XXXX XXXX and each time it lowered my score. As a consumer trying to extend my credit I am owed monitory remedy for the monitory damage for being wrongfully inflicted and lied to. If I wassnt pre approved then I wouldnt have applied for the credit cards.
|
| 10/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I signed up for credit karma and was offered and told to use apply for loans and cards indicating that my approval rate would very high and I got denied several times. I feel like this is false advertisement on their part and giving me false that would be approved for loans. My credit score is bad and have been trying to fix it for years based on the information their site provided. U know that there is lawsuit against credit karma and I feel like I should be apart of it because the have done more damage to me than good.
|
| 08/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I opened the XXXX XXXX card on XX/XX/XXXX of 2018 and was charged the annual fees upfront which amounted to almost {$100.00} ( {$75.00} + {$19.00} ) and on XX/XX/XXXX my credit score went down 54 points. I did not have this card within 30 days and it was reflected on my credit report. Since then, I have made 4 payments and the company has refused to allow me to make another payment this month. This card is supposed to help build credit but won't allow me to take the proper steps to ensure I can maintain my credit report.
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
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Entity : Credit Karma/XX/XX/XXXXDetails : - Opened Credit Karma checking account on XXXX/XXXX/21 through XXXX.
- Reason the account was opened because XXXX offered {$50.00} if my tax returns were deposited in this accounts and needed to set up direct deposit by XX/XX//21.
- Confirmed this offer again over email. I have a record of them repeating the offer.
- No money deposited on promised date ( XXXX/XXXX/21 ) and support denies the offer ever existed.
- Complaint regarding deceptive practices and false advertising.
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| 11/08/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Employees of credit karma stole my identity, cards planned that are n't mine, plans changing every other day. They lied about everything, I fixed my credit just for them to sign me up for random credit cards I never asked for or gave permission to use my information to get. Openned an account for this company called XXXX XXXX that I 've never seen or heard of, stated account were open when data on the report states otherwise, says items are delinquent when they report states otherwise and they wo n't fix their mistakes.
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| 10/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The last few months I became a member with XXXX XXXX. Recently I received several emails stating XXXX a excellent match for some credit cards. I applied for two cards. One with XXXXXXXX XXXX and the other one XXXX XXXX. I was denied. Upon contacting both credit card institutions I was told Credit Karma reports fraudulent information to its customers logging in to keep their numbers up. I have supporting conversations between Credit Karma and myself with apologies for reporting fraudulent information to there consumers.
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| 09/08/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
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- Problem getting a card or closing an account
- Trouble closing card
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Web |
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XX/XX/2023 my husband 's paycheck was deposited in my account and the the company doesn't allow this because his name is not on account. They allowed us to withdraw from it first and then hours later locked the card. I was sent an email requesting documents to verify and they refuse to respond. I have since received my own paycheck and still can't have access to my money. I have sent more than XXXX emails with no response and I have called more XXXX times and they won't allow me to close the account or file a complaint
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| 01/03/2021 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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Credit Karma is refusing to return my savings account funds because I refuse to turn off my VPN to log into their site and can not gain access to their site without doing so. I refuse to turn off my VPN just to log in. I will not turn off my security measures on my network just to access their site and they will not return my funds otherwise. Their reasoning is and I quote, " For security purposes i'm not allow to move funds from your Credit Karma Savings account to your external account, that is a personal process. ''
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| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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Ive been a client of XXXX XXXX since 2016 and during this time I have received pre- approved credit card offers, in which I was always denied for. The end result was always taking a hit to my credit ; unaware it was causing me to end up with a hard inquiries. Every offer, I was so- called pre-approved for, never worked out. Until the early part of this year and guess what? I took another hard hit to my credit score. False advertising and fraud is what they have done. I would like the situation justified and rectified.
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| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I currently receive my paychecks direct deposit using Credit Karma on XX/XX/2023 my paycheck of {$630.00} was deposited into my account and a freeze was placed on my acct. I contacted Credit Karma via phone and they told me that they are unable to tell me why the freeze was placed on my acct and that it was for my protection. They said that a special department handles these cases and they are reviewing the matter. They said they can not provide me with a timeframe and to just wait to hear back from someone via emal.
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| 12/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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Hi, My name is XXXX XXXX i recently received a call from my bank about fraudulent charges on my card. That same day a XXXX number text me and told me to call a XXXX number. The next day i woke up and my credit score dropped XXXX points and nothing that drastic on my report changed to justify it. Also my credit karma password didnt work and i had to reset which has never happened. I feel someone has stolen my identity and did something that i cant see with it. I would like to jump ahead and get to the bottom of this.
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| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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Credit karma is always offering me credit cards ( unsecured ) as well as allowing hard inquiries on my report. Once these cards are close to being obtained I am automatically denied the card. Credit Karma always puts forth cards that they say are pre-approved for you when they never are! Which causes downgrade on my credit report. I am hoping to get this resolved so others don't have to go thru same and to be reimbursed for the same and false advertisement that credit karma has put on me and dug into my life 's XXXX
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| 10/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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I do not have a credit score. I need one. I am trying also to have the best credit score and buy anything on credit. i am trying to have a 800 credit score at least. I need to purchase things. i think the credit companies need to give better and higher credit scores. I always paid my bills on time. I need to buy a car without a cosigner and a house. Please fix this and a major credit card. Thank you. Credit Karma is not even showing my credit score. I need the companies to show my credit score. I need the most help.
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| 09/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
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Web |
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I was led to this complaint by being informed about the Lawsuit against Credit Karma. If this is the right complaint to file then, Yes! Credit Karma mislead me with offers for credit cards. Yes i wanted to have credit cards but by the time i applied to the many offers they sent me through the app and in the mail, My credit was ruined because of the " soft pulls '' they claim wouldnt hurt my scores. If this is the right complaint, I still have numerous mail offers from them as proof that they helped ruin my credit.
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| 01/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Credit Karma said I was pre approved for credit cards to rebuild my credit.
When I applied for the " pre approved '' credit card, I was denied and my credit score dropped by about XXXX points, making my credit score low. I was also in the process of purchasing a new vehicle, and with the credit score drop, I was unable to do so.
I emailed the Credit Karma and they said just because it was pre approved, it didn't mean I was eligible.
I do not know how to upload the email thread between Credit Karma and myself.
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| 09/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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Credit Karma Credit Card Company Told me that I was pre approved for a credit card to help build my credit up more and that my odds for approval on a credit card was great So I applied for the credit card and didnt get approved for the credit score they told me I was pre approved for and my credit score was very decent enough to get the credit card so now I have these hard inquiries on my credit report for listening to Credit Karma I dont know what to do because its stressful when ur trying to build ur credit up
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| 02/18/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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So I went on credit karma and got a alert saying a place ran my credit Im like what. So I looked it said XXXX XXXX XXXX XXXX and Ive never applied for anything like for anything before. I called XXXX XXXX they said they dont deal with that and told me to call credit people to get it off of there so I called they said I have to get a letter etc from the company and I was like okay so I went back called them and said same thing again so Im getting a complete run around Im XXXX like I dont need this stuff happening
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| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
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- Problem with customer service
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Web |
Servicemember |
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I deposited a mobile check to my Credit Karma Spend account on XXXX and Credit Karma informed me my funds would be available XXXX. When I checked the app again it said my funds would be available at the earliest XXXX
Never in my life have I heard of a bank taking 10 days to make check funds available. This is not a real financial situation. I called to have the check cancelled and my account closed and their customer service could not even locate my account which I had open while I was on the phone with them.
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| 07/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I have several cards that have been reported stolen and used by pay by phone debits I haven't authorized XXXX nor credit karma and XXXX.to my refunds they never sent me a check either. This dates back to the last two years. They informed me I would be receiving my account funds immediately then said I had to go to the merchant for verification and never received anything. Totaling over XXXX. I made several complaints to the companies I also filled out a form with the police. I think it's a fraud scam being ran.
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| 01/31/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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My account was charged for transactions that were refunded by the merchant. XXXX attempted to refund my account on the following days for the amounts posted below. My bank then sent these funds back to XXXX as a card purchases. I opened disputes with my bank and had XXXX confirm the errors and the bank closed the disputes without rewarding me the funds.
XX/XX/XXXX - XXXX sent back XX/XX/XXXX XX/XX/XXXX - XXXX sent back XX/XX/XXXX XX/XX/XXXX - XXXX sent back XX/XX/XXXX XX/XX/XXXX XXXX.
For a total of {$410.00}
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| 02/11/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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I deposited 2000 dollars and it was sent from my XXXX account immediate transfer. Days later they can not tell me why there is still a hold on the money. Money that is transferred immediately should be like cash deposited into the account.
I called twice and they don't seem to understand what I am talking about In addition they are declining my transactions without any cause even though the money is in there which I have heard lowers one credit score.
I do have screen shots and recordings of this happening
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| 11/01/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Deposits or withdrawals
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Web |
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I had the IRS deposit my money into this account, I was told by XXXX I would get my money faster which it did it was deposited into the account XX/XX/XXXX. I contacted them because after getting my card I could not get the funds of XXXX I was asked to give a copy of my ID with a picture of it place under my chin of which I provided to them and ever since then theyve told me about four different departments that arent accurate, are looking into it, and refused to give me a reason as to why can not get my funds.
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| 02/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Personal information incorrect
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Web |
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I tried setting an account with credit karma, and it stated that in quote " Your personal information doesn't match with credit bureau records. Please review your information for any possible errors. For security reasons, you'll also need to reenter your Social Security Number before continuing. Not sure what's wrong? You can find some tips on the right side of this page. '' I need this fixed if possible so that I can monitor my credit actively. Its seems that my address or social security could be an issue.
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| 05/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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On Saturday XX/XX/2019 : According to an email from Credit Karma, my XXXX credit report, stated that someone added me as an authorized user of their account with XXXX XXXX and I did not consent that or know who added me to their account with XXXX XXXX.
Also a credit card application for a XXXX XXXX card was filled out without my consent and I received an email that denied the application.
I need help to see where and how this occurred and what steps need to be taken to fix these situations.
Thank you.
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| 07/30/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Card opened as result of identity theft or fraud
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Web |
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My tax return was deposited on credit karma card and card was sent I never received it I finally seen on app that my card was stolen and money being spent so I contacted credit karma told lock my account been stolen they continued to allow the activity till money was gone then I had to dispute transactions they gave XXXX credit back from their investigation out of XXXX still can't get them to give my money back I contact them they say they will email me never happens I been waiting XXXX and still no money.
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| 11/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
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Web |
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On or around XXXX to XXXX I saw a lot of pre approvals on credit karma. At first I didnt pay it any attention, but credit karma kept sending me all sorts of different pre approvals, telling me I qualified for credits cards, personal loans, and that I can refinance my car. I would see these offers every time I logged in to check my check score. After a few months of being told that I was pre approved, I thought I was in the perfect place to apply. So I applied on or around XXXX and was denied several times.
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| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
Older American |
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My husband and I were going to buy a r.v. to live in. Credit karma said our account or credit score was XXXX. We are from New York. We went to Virginia by my daughter looked around picked out a R.V. they ran a hard copy of our credit and found out it was much lower. It was XXXX XXXX in XXXX V.A. we were embarrassed! They doubled our payment. We are XXXX, we did not get one. They did say that Credit Karma is a scam and many people have gone through the same thing. I feel defrauded. Thank you for your time.
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| 12/31/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Problem getting your free annual credit report
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|
Web |
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I BEEN TRYING TO HET MY FREE CREDIT REPORT I NEVER HAD ANYTHING IN MY NAME I KEEP GETTING DENIED FOR MY CREDIT REPORT I PIT ALL MY INFORMATION IN CORRECTLY I XXXX XXXX XXXX BORN ON XXXX XXXX XXXX-XXXX-XXXX DONT KNOW WHATS GOONG ON BUT I NEED TO GET TO THE BOTTOM OF IT SOON MY EMAIL IS XXXX MY MAILING ADDRESS IS XXXX XXXX XXXX XXXX XXXX Ohio XXXX AND BEFORE THEN I STAYED ON XXXX XXXX XXXX XXXX XXXX OH XXXX PLEASE HELP PLEASE ILL GIVE ANY DOCUMENTS I NEED TO PROVIDE TO YOU UPON YOUR REQUEST THANK YOU
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| 02/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Around XX/XX/XXXX, I filed a dispute for a XXXX XXXX and a XXXX charge. They provided provisional credit on one of the charges and when I called on XX/XX/XXXX and they said I would receive the second credit for {$22.00} on XX/XX/XXXX. I did not receive it when they said I would but I have since received it. Today XX/XX/XXXX I received an email stating account closure for absolutely no reason. They do not care about people who already have bad credit and they do not care about their customers in general.
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| 12/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
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I called XXXX yesterday about the concerns about why my score has not been reported to credit karma. So I got in contact with credit karma they stated that XXXX wasnt report my score to them, they havent update my XXXX score to the company. So when I called XXXX fax they give me a XXXX XXXX excuse saying they are reporting my score every month. I told the bureau that credit karma stated the last report was XX/XX/2022 they sit own the phone lie in my face! Which I have proof they never updated nothing!
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| 08/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
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I previously had a car loan with XXXX XXXX back in 2014. Since then, the account has been closed. However, according to my credit report the account is still open.
Although I do not have a loan with rhis company, my mother XXXX XXXX does, but for a different vehicle..
As such, I have paid for her loan using my credit cards and assume the errors are from misapplied payments (? ) Regardless, this account is still being showed as active on my credit report and it is NOT nor has been for several years.
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| 08/06/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
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I had set up my tax refund to be deposited directly into my XXXX checking account, someone got into the account while my funds were depsoited and used my virtual debit card, after which I had closed the card and opened a new card but they turned around and denied my claim when they never even investigated it. My card was used fradulently and they are denied my claim. The charges disputed were clearly fraud as I myself have confirmed by contacting XXXX XXXX and other merchants that charged my account.
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| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
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|
Web |
|
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I have been trying to access credit karma, and use my credit for lively things. However, im always met with a block on my information. I can not see my credit score, apply for a card, or open a phone bill. Ive called a few bureaus in the past but im not sure what the issue is. I have moved apartments, that may be significant. Im really trying to get to the bottom of the issue because its inconveniencing my future. I do not know who to call or ask to fix this issue but it has been going on for months.
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| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
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CREDIT KARMA ALLOWED A FRAUDULENT USER ACCESS TO MY INFORMATION MORE THAN 34 TIMES SINCE XX/XX/. EMAIL ADDRESS PROVIDED WAS NOT VERIFIED AND WAS NOT MINE. I WAS ABLE TO GAIN ACCESS TO MY INFORMATION AND BLOCK THE USER. I EMAILED CREDIT KARMA SUPPORT WITH SCREEN SHOTS OF THE USER. THIS WAS DISCOVERED AFTER I RECEIVED A LETTER FROM A CREDIT UNION IN WASHINGTON STATE THAT THEY DID NOT OPEN MY ACCOUNT BECAUSE THEY SUSPECTED FRAUD, THERE ARE MANY INQUIRIES ON MY REPORT THAT MADE THAT I DID NOT APPLY FOR.
|
| 06/06/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
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|
Web |
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Credit Karma is displaying invalid scores and this effecting personal credit applications. I contacted them and they have not answered another than run around of confusion. XXXX shows score XXXX and Credit Karma is displaying XXXX. Attached is copy of both and Credit Karma is violating my personal information with false accuracy. Since building website showing facts of inaccuracies of credit reporting agencies ( XXXX ) they are showing inaccurate information and this has been fight for three months.
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| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
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I have credit karma app. The app would tell me I need a new card to help my credit and to build more credit score up. They would say I'm approved for these 3 cards or so then I would apply and be denied. Which in return doesn't help my credit it makes it worse. They continually push these cards on u saying they will help you. When in actually it doesn't help you it hurts you even more. That is misleading and false this has set me back months maybe more.they should have to held accountable for this.
|
| 08/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
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My account was locked 2 weeks ago. I stared calling credit karma and asking to speak to someone. They said check my email. I did and they wanted a photo of my ID on XX/XX/XXXX I sent it to them via email. I have since emailed 5 times called probably 30 times asked for supervisors and still get no timeliness no idea when it'll be cleared up I've used the chat button on the app. Same thing no one I can talk to. I told them I needed to pay my rent and car payment but can't if I don't have my account.
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| 07/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
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On the evening of XXXX XXXX using the Credit Karma website I applied for a Pedal Visa from Web bank.The advertisement said " outstanding odds ''. There was also a reference to " will not hurt your credit ''. After filling out and submitting the application I was immediately refused for the card and received an email saying " notice of adverse action '' listing several ridiculous reasons. This is in my opinion deceptive and as I understand this is not the first time Credit Karma is guilty of this.
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| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Ive been a Credit Karma customer for many years. I believed them when given my credit score. It turns out that it is very inaccurate. I have also in the past applied for credit cards from their application, due to messaging stating I am pre-approved. Turns out, they were wrong. I didnt get the credit cards, and in turn decreased my credit score even more with multiple hard inquiries. I became a Credit Karma member around XXXX to improve my credit, but the opposite happened.
XXXX XXXX XXXX XXXX.
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| 10/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
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Credit Karma had an offer to check for a mortgage refinance with XXXX XXXX by XXXX XXXX. At the end of the form it says, " Submitting this form won't affect your credit. '' Then it redirects you to another site owned by XXXX XXXX. The site ask you for more questions, and at the end when you send the form a hard credit pull showed on my account. This is a deceptive practice. They shouldn't be advertising a product or service that doesn't follow their initial statement of not affecting your credit.
|
| 05/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Information that was removed from my credit report according to Credit Karma. This was over 6 months or so ago when I disputed the accounts and they were removed. As of XX/XX/2018, when I checked my Credit Karma account, these accounts were put back on my report. By law, this is illegal. There must be something in writing concerning this. I have not received anything. This is causing henderence to my credit report and score. I would like for XXXX to remove these and keep them off. Please advise.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit karma I have been with credit karma for over 5 years now and I keep getting pre approved credit cards but once I apply my credit score goes down and I get denied and this has happened numerous of times. Why would they say Im pre approved but I get denied and it also effects my credit score. Its very misleading and false information. How can I move forward because this isnt right Im trying to build my credit not destroy my credit and a future Im trying to build for my children. XXXX thanks
|
| 06/20/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My checking account was frozen on XXXXXXXX XXXX XXXX. I bank with credit Karma and there is {$1100.00}. I have spent hours on the phone and emailing and cant not get an answer as to why it was frozen or a timeline as to when it will be available. I have no access to my money to but groceries and everyday necessities to survive. I have children and no way to buy food. I keep getting the same generic email saying they understand and they are sorry but nothing is being done to correct the problem.
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
On multiple occasions I have been victim of the false pre-approval advertisement emails by Credit Karma. I have used them for credit reporting for many years, and was surprised to find that they were falsely advertising to me. I have not complained as of yet, because I did not know that this was happening to other people. I thought it was just my account being messed up. Please let me know how I can submit a claim concerning this issue.
Thank you and God bless you in your efforts.
XXXX XXXX
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| 09/24/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I am homeless. My phone and wallet were stolen. I had a new card issued and direct deposit set up with credit karma and they accepted my funds on an account that is not active. Now they refuse to give me access to my money and kept my money. They refuse to close my account. Why would credit karma accept my employers direct deposit of my pay knowing they have my account locked and inaccessible to me. They absolutely refuse to give me my money and I worked for it. I am homeless and want my money
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Yes I have been a customer of Credit Karma for 5 years or more and they would tell me that I was pre-approved or I pre-qualified for a credit card and then the credit card company would subject me to run my credit and then I didn't get approved for the credit cards damaging my credit report when they said it wouldn't damage it and now I have negative inquiries on my credit karma account every time I would try to get a credit card that Credit Karma said I pre-qualified or I was pre-approved for
|
| 05/04/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I opened an savings account with credit karma. On XX/XX/XXXX I transferred XXXX dollars then again on XX/XX/XXXX I deposited XXXX dollars then another XXXX dollars. The money came out of my main account and the balance also reflected on my savings account, but when I went to withdraw money it told me that I could only withdraw XXXX cents. I contacted credit karma through online chat because they dont have a phone number for customer service and they told me I need to contact my bank for help.
|
| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
My credit score has dropped SIGNIFICANTLY in the last 6 months due to Credit Karma consistently pushing approved loans on me that I am not, in fact, approved for. The number of hard inquiries on my report for loans that I was subsequently denied, is totaling up to 7+. Half of these inquiries were not even made by me. Its going to take me another 6 months just to recover my credit score and actually be approved for a loan. No new house. No new lines of credit. Nothing. Theyve royally XXXX me.
|
| 06/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
Older American, Servicemember |
|
On Monday XXXX XXXX I received an email from credit karma about mt account and debit card that I thought I lost. I than transferred from {$100.00} from my XXXX account tnuto my credit karma account. On Saturday XXXX XXXX I called XXXX and found out that credit karma had taken all the money out of my XXXX account I put a stop payment on my account right away. I tried to get a hold of credit karma and could not find a number to call them. I did find out that they are located in XXXX & XXXXXXXX.
|
| 07/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had deposited money to my Home bank to transfer a large amount of funds to a company called credit Karma Money for {$5000.00} on XX/XX/XXXX to pay a dept toward a credit card and Credit Karma refuses to give me my funds they have violated my trust and withholding my only means to live eat and basic necessities due to my XXXX I am currently XXXX they do not comply with their own policy and been way past 10 business days to review my account and purposely hold my money it is not there money
|
| 09/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Credit Karma solicits business from thousands of lenders and while they do this they ruin people 's credit. They intitially say there will be no affect on your credit and then several lenders have pulled your credit and you end up with all these inquiries.
I received a letter from XXXX XXXX say they did not approve a loan that I didn't even apply for. There were inquiries on my credit report.
Just recently, they did the same thing with the help of XXXX XXXX messing up people 's credit.
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
On XX/XX/XXXX a fraudulent charge of {$22.00} was posted to my account through a debit card that was previously replaced and should have been deactivated. This charge was after I reported the same transaction for the same amount of money, as fraud the previous month and requested a new card.
Credit karma refused to remove the charge both times and can not answer as to why a deactivated card was able to be charged.
In, fact credit karma denied every single charge dispute Ive ever made.
|
| 12/13/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
My father and I have the same first name, middle initial, and last name. We've lived at the same addresses as well. He just moved, and now my credit shows his new address as mine. This isn't correct, and I want it changed back to my correct address please. I dont need any more mix ups just because we share the same name. I just went through a garnishment because of him, and i dont want any of his things negatively affecting my credit that uve worked on for years now to get in good shape.
|
| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit Karma says you are approved for a credit card, personal loan, and it will help your credit score. It doesn't help you or your credit score. It damages it. I made a complaint to Credit Karma in reference to this matter. They failed to respond to my complaint. I joined credit karma to build my credit, an the score. But everytime someone looked at my credit, my score would go down by XXXX or XXXX points. They use deceptive wording to draw you into applying for a credit card or loan.
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I am a long customer of credit karma and I keep getting told that I have been pre approved for a credit card but when I go to apply for the credit card that I have been pre-approved for I ultimately get denied and this is hurting my credit score and keeping me from buying a home or even repairing my credit score, I feel this is misleading and wrong and I have waisted a lot of time with credit karma and I would like to be compensated for my time I lost and my credit score being impacted.
|
| 11/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit Karma has assisted an identity thief in accessing my account with them. They have connected a known email account to me, to the Credit Karma account. I lost control of the email address earlier this year. I used to be the owner of that particular gmail acvount, and it was hacked. I submitted documents via mail to credit karma to prove MY identity and restore MY access to MY credit karma account, and somehow they have connected the identity thief 's account directly to it instead.
|
| 01/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Called five times regarding rejection of mobile deposits. Was told problem would be escalated three times, never was. Was given multiple reasons for why check was rejected, all false. Lied to and process drawn out longer than necessary. Then told, I could take my checks to any bank.ANY other bank besides XXXX XXXX and cash the checks with no problem even though this representative has no knowledge of my financial history and even after the back of the checks are cluttered with writing.
|
| 06/08/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
So for the third time my father who has the same name as me reported his debt collection on XX/XX/2018. The creditor is XXXX XXXX. I've disputed this twice already in the past months. I am XXXX years old and still live with my mom. The electricity is in her name. So nothing for XXXX XXXX is in my name. He knows my information such as social and address so I know its him as he previously done this already. We also have the same name so that is exactly why this is repetitive. Please help
|
| 03/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I XXXX XXXX have reached out to XXXX & XXXX XXXX XXXX XXXX numerous of times about a Payment that's stating I have Debt Owed which is Currently in Collections and Negatively affecting my Credit score.
Therfore With No Response from XXXX, I did Recieve both a Letter and Email from the ( CRA ) XXXX XXXX XXXX stating they don't have No Acknowledgement of knowing Who I am.
In which Laws have been Violated when it comes to the Collections Practice upon the Privacy of my Credit Profile.
|
| 04/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I financed a XX/XX/XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX the vehicle was involved in a accident, XXXX paid on the car and the gap insurance paid the rest. I don't remember the exact date but recieved information that the car was paid off. I believe it was at the end of XX/XX/XXXX. The status of the loan is still open on my credit report and it's making it hard for me to get a home loan. I will be contacting XXXX XXXX XXXX today. Please respond with solution to help me. Thanks
|
| 09/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
I applied for credit cards and other loans that I was told by Credit Karma that I was already pre-approved for back in XX/XX/XXXX and XX/XX/XXXX. This cause my credit score to take a significant drop and I denied for home, car and even school loans. This affected me mentally to the point I had to seek help from my mental health specialist and I spend years correcting this mistake. I filed complaints with the FTC and the XXXX for these companies who have hard inquires on my report.
|
| 10/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
I was a member of Credit Karma. This site would give offers of credit based on your chances of approval. I would apply to these offers when based on their recommendations. However, when I did apply, I was turned down for the credit card. Even though the site said that my approval change was excellent.
This resulted in hard inquiries on my credit report and lowering of my credit score. I believe that this was misleading to me as a consumer who was looking for a new line of credit.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Around 2018 until now I have seen in credit karma that I was pre approved for loans and credit cards every time I logged into credit karma to check my credit score they would have a bunch of different pre approvals and refinancing capabilities I attempted to look into and applied for credit cards and loans. I am very upset at this false marketing that has been bestowed upon me.Years of having a account with credit karma thinking this company was helping me to move further in life.
|
| 10/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I am concerned about how Credit Karma does their reporting with credit information/score. I want yo know how Credit Karma got these scores that they are reporting on my credit report vs the XXXX XXXX credit reporting from all XXXX XXXX XXXX. Also, I have tried to dispute to some information on Credit Karma, but I am not able too, due to error message states that I can not dispute over the XXXX so therefore, I will need to call each Credit Bureau Companies to dispute information.
|
| 07/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have asked Credit Karma at least twice in the past month to close my account, and they have ignored my responses. When I create new tickets because I was ignored, they keep making up excuses for why my account is open. I do not have any disputes pending or any money in the account, so I don't know what the holdup is. When I closed accounts at other banks in the past, it was usually done within 24-48 hours. Please close my checking account once and for all Credit Karma! XXXX!!!
|
| 10/20/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Well I have a account with Credit Karma and before I was able to register my account a series of validation questions appeared stating that if I did or not have a mortgage loan in XXXX of 2010 and asking me what my loan amount was which for the record I have never owned a house bought a car or took out a mortgage also the next question was what was the company that I took out a auto loan / lease. Can you please remove these incorrect items from my credit file because it is wrong
|
| 08/31/2016 |
Yes |
|
- Credit monitoring or identity protection
- Account terms and changes
|
|
Web |
|
|
The issue is with Credit Karma. They are a 3rd party agency that gives out false information determines there own factors in credit scores and misrepresent the true score. My credit score changes with them almost daily and goes down even though there is no movement or nothing has changed on my credit report. These kinds of site should be put out of business for reporting false information and leading people to believe what they are reporting is true and accurate when it is not.
|
| 03/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Credit karma unfairly closed me account after I disclose THEE fact that me have a intellectual XXXXsomeone steal all money from THEE account of me. Not fair, not cool. They discriminate like most people because me XXXX American and not smart very but getting very better. People take disadvantage of me and I am tired. Someone steal all money of me from credit carma account and credit carma do not help me. I reported a call to the polices and they give to me a number XXXX XXXX.
|
| 02/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Today XX/XX/2022 I tried to use the money that I have on my account to pay for some stuff that I need and I see a declining transaction multiple times. I decided to call this people from Credit Karma and asked them who authorized the cancelation and lock of my debit card, nobody can give me a true answer. They told me that the customer decided to lock the account which isnt true, I have never locked my account or debit card. How am I gon na do that and keep me without money?
|
| 11/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have several hard inquires on my account that shouldn't be there. I don't have the right contact information to ask that they review and get them taken off.
XXXX XXXX Inquiry from XX/XX/XXXX I have no idea what this one XXXX Inquiry from XX/XX/XXXX I want this reviewed and taken off.
XXXX Inquiry from XX/XX/XXXX Inquiry from XX/XX/XXXX Inquiry from XX/XX/XXXX I want to have these reviewed and taken off XXXX/XXXX Inquiry from XX/XX/XXXX i have no idea what this one is
|
| 05/16/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are credit inquiries on my report which was not authorized by me. I have contacted XXXX Customer Care in order to delete these unauthorized credit inquiries which is affecting my credit score, but they denied to do so. I hope you will be able to help me get the Unauthorized credit inqu iries removed from my credit report. Following are the credit inquiries affecting m y credit score on XXXX : XXXX on XXXX XXXX on XXXX XXXX on XXXX XXXX on XXXX
|
| 08/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
On XX/XX/2023, applied for personal loan on credit karma that said I had an excellent chance of approval and then I was denied the loan. Now I have a hard inquiry on my credit report from this. It's fine I wasn't approved but I never would have applied for it if it didn't say I had an excellent chance of approval. I want the inquiry removed from credit report. Credit karma did nothing to help except transferring me from person to person for 10 minutes before I said enough.
|
| 03/11/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I received an offer from Credit Karma to open a savings account to help improve my credit score. I was informed that if I deposited {$250.00} they would send me a debit card within 7 days which I did and it has been over 2 months. After contacting them multiple times they locked my account and do not have access to my money. All correspondence is through email so I can not contact them in other manner. I am skeptical about their debit and I would like to get my money back.
|
| 01/07/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX Reported : XXXX XXXX, XXXX - {$8700.00} Closed Overview You've paid off 0 % of the original amount.
Balance {$8700.00} Highest Balance $ XXXX Monthly payment No Info Opened XXXX. XXXX, XXXX ( 4 yrs, 9 mos ) Term 72 months Payment History Youve made 18 % of payments for this account on time.
Last payment XXXX XXXX, XXXX Current Payment Status Charge-off Worst Payment Status Charge-off Remarks Consumer disputes this account information Charged off account
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This company has mislead me to apply for credit cards, installment loans and car loans only to get denied. The company claimed I was pre approved each time. I have ao many derogatory marks due to the company pressure to apply with a guaranteed approval to not have anything. Plus the would report my score was one thing. Went to a dealership and my score was almost 100 points lower. So disappointing and frustrating when your trying to be a independent American. Credit karma
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma sent me pre approval offers from lenders. When I followed their credit repair directions and applied I was denied or approved but required to pay high interest rates and administrative fees. They also opened a checking and savings account promising to reflect my good status as a credit score incredibly. They closed my account with out due cause, provided me no reason and my bills and deposit amounts were frozen. This also caused me to go into bad debt status.
|
| 02/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
For 2 1/2 Years Credit Karma has been giving Me FALSE INFORMATION about My Credit Scores, A Blatant Violation of 18 US Code 1038 ; They have had Ample Time to Satisfactorily Resolve The Issue.
Now, To Clearly Avoid Resolving The Issue, They have Deactivated My Account WITHOUT MY AUTHORISATION! THIS IS UNLAWFUL TAMPERING TO AVOID PROSECUTION, A CLEAR VIOLATION OF 18 US CODE 1512, PARAGRAPH C!
IN THE MEANTIME, CREDIT KARMA STILL LIES TO THE PUBLIC WITH IT'S DECIEVING ADS!
|
| 12/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was in XXXX XXXX jail from XX/XX/XXXX to XX/XX/2021 and my card was used without my permission. When I got out of jail I contested the purchases that were not approved. My account was credited only for some of the purchases and Credit Karma froze my account and will not let access my funds that were credited back to my card and will not perform an investigation on the other money stolen. They also refuse to close my account and have a paper check mailed to my residence.
|
| 12/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma should stop advertising to consumers and encouraging them to dispute their credit reports without consumers first obtaining an official report from the bureaus and reviewing themselves. They should stop advertising the reports they provide for free to consumers as their real credit reports, when this is not the case. This is XXXX and unfair to other businesses, causing more work for other companies to review frivolous disputes when the reporting was accurate.
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
I was shown " Pre-approved '' for credit cards that I was then denied for repeatedly on Credit Karma. My credit score has suffered due to the hard inquiries that should've resulted in new accounts being opened but instead resulted in denials. I was led to believe I would be approved for these cards due to the wording used by Credit Karma. I have used this company for many years and am very disappointed to find that they are hurting my credit score rather than helping it.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit Karma notified me that I had been preapproved with high odds of approval for new credit cards in which I then went and applied providing all Necessary personal information only to be denied which then resulted in a negative impact to my credit score knocking me down points and acquiring unnecessary hard inquiries on my credit. I saw that there has been a lawsuit brought against credit karma for this exact thing. I would like to apply as a victim of this situation.
|
| 02/12/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Quite a few year 's ago I had helped out a friend and put her cell phone in my name, which was a huge mistake. I found out a few year 's ago when I went to go purchase a cell phone of my own that I could not purchase it because someone had been using my information. I knew it was not me because I had no cell phone at this point. I now I see on my credit report information of an address that is not mine and I am terrified that someone is using my information.PLEASE help.
|
| 04/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I did a transfer of XXXX to my XXXX account. On that same same I canceled the transaction due to to delayed and still haven't received my funds. Credit karma and their representative hangup on my 7 times in one day and will not give me back my money. It's been more than 30 days and still haven't gotten my money. This business is in bad practice of stealing your tax refunds.. I still haven't gotten my XXXX credit karma stole. Give me back my tax refund.
|
| 11/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
CreditKarma.com has given Fraudsters access to my personal information without my consent. As troubling as that is what troubles me more is that it has been more than 5 days and more than 5 emails an no one from that company has responded to my urgent emails ... '' please freeze my account ''. They need to be regulated! You can not be the gatekeeper to sensitive information and not have 24/7 phone support. That is insane to me! They need to be immediately shut down.
|
| 11/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
Today Sunday the XXXX I spoke with the following representatives from credit Karma XXXX, XXXX, XXXX a Supervisor, XXXX, XXXX, XXXX, XXXX, XXXX, @ phone number XXXX XXXX I sent my Drivers License, and utility bill to recover my account when they promised to correct the problem they lied over XXXX emails and they stated they were in XXXX and XXXX XXXX. I applied for a credit card got approved through a bank card to then be locked with my personal information exposed.
|
| 01/26/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Rate genius, emailed my account # on XX/XX/2023 and never received an email response back. I emailed to clarify why I received these emails and never received a response back.
XXXXXXXX XXXX, emailed about inquiry as well and did not receive any feedback. I was not about to distinguish the other two hard inquirys to find where to reach out to It was shown per Credit Karma these would be soft inquiry pulls, not hard inquiry pulls when inputting salary information.
|
| 12/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XX/XX/XXXX I had {$450.00} stole from my account from fraud they refused to resolve this issue and only communicated through automated email I told them I was going to report them and I got an email my account was going to be closed on XX/XX/XXXX I called that day and they said it was probably a scam and nothing on my account said it would be closed. Now today on XX/XX/XXXX they closed my account and did not give me a reason why it was closed or an explanation.
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had a merchant charge me {$200.00} for a 3 night stay. I did not stay at the hotel due to the room was unsafe the door had been kicked off the hinges and the merchant decided to refund one night. I filed a dispute with my back and they filed with the incorrect information then I had to discover there error and correct it now my dispute is just pending and every time I call the tell me its with a department that has no phone communication and I have to just wait
|
| 04/04/2017 |
No |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
I recently paid off my automotive account off through my credit union ( XXXX ) on XX/XX/2017, you conducted this transaction from my account ... my question is XXXX credit reports, " account closed between XX/XX/2017 and XX/XX/2017, your XXXX automotive accounts appears to have been closed. '' My issue is the account was n't just closed, but paid off, which gives me a negative rating. Please can you kindly look into this matter? Thanks! My contact number is XXXX.
|
| 02/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I have applied for this XXXX card not once but 4x in the last 6 months. Everytime I get the same error message saying they are unable to very my identity which doesnt make any sense. They even linked and verified my identity thru XXXX and I even received a confirmation that my bank account has been verified also Creditkarma guaranteed if not approved I would get {$50.00} back which is a lie now theyre saying they cant issue me any money for my denied application
|
| 06/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Just received a notice from XXXX XXXX that a hard inquiry was made on my credit that was unauthorized by me. The agency was XXXX XXXX XXXX, made in XX/XX/2019. Since I have wonderful credit, this will take 2 years to go off my credit report and lower my score. I don't believe that a company can make a hard inquiry without letting me know about it. And since I already have XXXX XXXX XXXX, and have had them for 2 years, why should they make a hard inquiry anyway?
|
| 09/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
On XX/XX/2017 I paid off my debt with XXXX XXXX XXXX XXXX/XXXX over phone. The amount settled on totaled at {$1100.00}. It has been almost a year and the debt has still not dropped off of my credit report. The only information I have is the email receipt I got, with no contact information for XXXX on it. It states it was processed through a company called XXXX XXXX. Due to this issue I was unable to be involved with the purchase of me and my fiancees new home.
|
| 07/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My account is in good standing. However, there are two late payments noted on my account : XX/XX/XXXX and XX/XX/XXXX. After these incidents in XXXX and XXXX, I spoke to XXXX XXXX directly about legitimate reasons for why they should remove the late fees. Such late fees were removed at that time and the merchant also agreed to correct the remarks on my credit report. Such negative remarks have remained despite my best effort to request they be corrected/removed.
|
| 09/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
Credit Karma e-mailed me on 3 separate occasions telling me that my approvals odds were excellent for getting a personal loan and a new credit card. I applied to 3 different places for a personal loan that they recommended and said I had outstanding approval odds and got denied by all 3. I also applied to a credit card that they said I had outstanding approval odds for and again got denied. This has affected my credit score to drop because of them lying to me.
|
| 09/12/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I constantly receive offers from Credit Karma stating I am approved for loans through their vendors/lenders. However, my credit score is always too low and I am always turned down and denied. This affects my credit score. Offers shouldn't continue to be sent if they know I dont actually qualify. It is a huge waste of time, causes my score to decrease, and can also be unsecured as much as I enter my social security number along with other personal information.
|
| 04/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Received a letter from XXXX congratulating me on my new XXXX Rewards card. I never applied or even intended to do so. I have XXXX accounts with XXXX, so I was confused by the letter. Called them right-away and asked for the account to be closed. I'm still waiting for the affidavit I was supposed to received via email. I now have a hard inquire on my credit report from XXXX from XXXX XXXX, 2019, which does not belong to me, and they can't do anything about it.
|
| 07/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Karma refuses to help or acknowledge the issue of my dispute status on 6 disputes started XX/XX/2018 are still pending and not able to correct. Credit karma said to contact XXXX XXXX XXXX XXXX XXXX denoes seeing the issue even though I can show screenshots where it shows its been stuck fornover a year and half now. No way to get hold of anyone to help at credit karma. They are useless with email. No resolution at all. I have tried for a long time now.
|
| 10/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma wrote that I was pre-approved for about 4 different accounts, however, after trying to obtain the credit cards, I was denied. Theynpurposely report a lower than accurate credit score to keep you apply for their suggested credit cards to rebuild your credit file & score. This is false and misleading information. It also caused my score to drop after each company did a hard pull and denied me. This is stressful, deceptive and financially harmful.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma offered a credit card offer from XXXX and many other credit card companies seeking payments before being approved for credit card. I was notified to apply due to good chances based on my qualifications. I was immediately denied and this put a negative report on my credit. I was not seeking XXXX Card or other companies they promoted. Credit was being offered based on Credit Karmas credit monitoring which had negative affects on my credit report.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I have applied for many credit cards Through credit karma that offer guaranteed approval, Only to be denied via a credit check. I've also applied for debt relief personal loans personal loans pretty much all of the guaranteed indeed stress relief that they offer only to find out I just Damage to my credit score even worse. To be honest with you you can look at my applications I'm sure someone can find out I've been going through this with them for 10 years.
|
| 04/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
The Hard inquiries is not mine I have not filled out for any credit cards for a long time because I knew my credit was bad already and I also know if I filled out any credit cards that my credit would lower. I don't want it to lower I'm trying to build my credit up, there are also items in my credit report that is not me, the items are from another person with my same name that lives in XXXX wv that is being put on my credit report. Thank you for you time.
|
| 05/20/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I know nothing about the debt being charged against me, I only came to know about it when my credit score went down and I checked with credit karma to see what had affected my credit score. I discovered a case of debt collection of $ XXXX.This is a fraudulent charge because I have never had any dealings with this company, nor have I ever heard of them. There has never been any communication, verbal, written or otherwise between any companyand myself.
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I submitted a dispute with credit karma on XX/XX/2022. They informed me that the dispute should be resolved by XX/XX/2022. However, its now XX/XX/2022, and the dispute is still processing. Its now gone over the 30 days allowed and I would like this removed from my credit report. I tried contacting credit karma but Ive gotten no answer or call back. The agency I disputed is called XXXX XXXX XXXX in XXXX, MA. Please help as I dont know what else to do.
|
| 06/07/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX I filed fraudulent charges on my spend account with credit karma. On XX/XX/XXXX they locked my checking and my savings! Claiming they were under review for 10 business days. It is now XX/XX/2022 and I have yet to receive access to my account .... they tell they are delayed. But it's people that submitted cases after me that have received a decision! I truly believe I am being discriminated against. XXXX bank has been know help either.
|
| 02/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 I reported unauthorized transactions i couldnt dispute all at once through the automated system so I disputed XXXX and contacted customer service no one responded until XX/XX/2022 which is the day I filed my dispute today I got a notification saying there were no errors when I dont even have a point account and thats were mostly The transactions were made in the pdf of denied dispute there is no contact info for appealing the decision
|
| 01/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX I had my tax advance of XXXX deposit into my credit karma bank account. Credit karma froze my account and will not allow me to withdraw any of my funds. They will not tell me when they will unfreeze my account or even why its froze. I have gotten nothing but the same generic response from everyone I spoke with saying to wait it out. I was depending on my money to pay my bills. Now they are not allowing me to take it out. I need help.
|
| 10/27/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Didn't provide services promised
|
|
Web |
|
|
I applied for 2 credit cards on credit karma shortly after getting a card I was guaranteed to get.
There is a guarantee of approval for cards listed by credit karma, or it says that XXXX WILL PAY {$50.00}, TO BACK UP THEIR CLAIM.
THEY OWE ME {$100.00}.
I DID NOT GET APPROVED.
I COULD NOT FIND ANY WAY TO CONTACT THEM ABOUT IT.
THE DETAILS ABOUT THE GUARANTEE SAY ID RECEIVE AN EMAIL WITH STEPS TO GO ABOUT GETTING PAID WHICH I HAVE NOT RECEIVED
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit Karma continues to list pre-approved credit card options. With advertisement the approval rate is always very good, and I believe these to be false and inaccurate statements. I applied for one card and was NOT approved. Now I have a hard inquire on my credit report. I thought that they had agreed to stop this kind of false advertisement/false information that ultimately hurts me, the consumer.
Thank you for your attention to this matter.
|
| 11/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am a victim of identity theft. My social security number is XXXX. I recently learned that my personal information was used to open an credit karma account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that credit karma me of all charges on the account, and that credit karma take all appropriate steps to remove information about this account from my credit files.
|
| 02/10/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit Karma was telling me I was pre- approved for all this credit cards that Ive never even heard of the company and they tell me it will boost my credit score if I get a new credit card but there is deposit fees on these credit cards and they deny me after credit karma states i would be approved so it brings down my credit score because I applied and was denied. This has happened more than once as I am still trying to get my credit score up.
|
| 02/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
I have made several unsuccessful attempts to have Credit Karma stop emailing, and to get them to cancel my account with them. In XX/XX/ 2020, I checked my credit reports with the three credit bureaus and Credit Karma had made more than 30 inquiries. I would like for them to remove my profile from their website, and to discontinue emailing me. I visited their site to attempt to remove my account and I was unable to enter. Please see attachments.
|
| 09/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I have tried to get my credit report from all of the credit reporting agencies. None will accept the information I am giving. I did contact XXXX, who said they had me as deceased, this was supposed to hve been corrected 2 months ago. Yet I still can not log in and get my free credit report on line, it said to call for my free credit report, I did and after answering the questions they sent me an e-mail asking for a credit card? why if its free?
|
| 06/05/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX XXXX XXXX XXXX is currently showing on my credit report. I have never been contacted by this company either by phone or mail in any attempt to collect a debt. This company is not licensed in the state of Florida to collect a debt. I've tried to contact this company with no response. I also sent a certified letter for them to validate or provide proof of debt with my signature ... I would like this company removed from my credit report.
|
| 04/13/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
1. ) So XXXX last year I paid off a debt for infinity health care XXXX dollars. The collector is XXXX XXXX XXXX. They did say they reported it but it's still on my credit report XXXX. I filed a dispute but nothing is happening.
This is through credit karma 2. ) Next is XXXX XXXX XXXX. Again XXXX last year I paid this debt XXXX dollars but still shows on my credit report, XXXX I believe.
This is on my XXXX XXXX report through XXXX XXXX.
|
| 04/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
Hello good day, CREDIT KARMA has made 104 INQUIRED on my Credit report for over Two years now and I'm just finding out to have my credit repaired and this is just one of the reasons my score will not go up???
1681A,1681B, M15USC1681N {$1000.00} for every unauthorized Inquired on my report without my PERMITTION.
due to CREDIT KARMA Negligence making a 104 INQUIRED on my report has made my credit scores remain in the 400 'S FOR YEARS NOW.
|
| 11/06/2022 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited {$88.00} into my credit karma checking account on XX/XX/2022 and the funds arent available, even after being posted by the bank. I called to check why Im not able to access the funds and the representative reasures me it would be availible in 1 hour because of a problem on their end. Currently theyve still not made the funds availible after its been posted and cleared on their end and theyve refused to reverse the transaction.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
i first signed up for credit karma about 10 years or so ago, hoping to moniter my credit.
over the last three or four years i kept getting pre-qualifying offers that said there would not be any harm to my credit file and now i have so hard inquires on my report i am not able to get a loan to buy a house that i have been trying to purchase.
even after i asked not to receive anymore i do, and they will not remove any 0f the hard inquires.
|
| 03/16/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I am not able to connect my external bank account to the savings account, i emailed credit karma support on XX/XX/XXXX and they replied back within minutes but they have not resolved my issue and now they wont reply back to any other emails I send. I have funds in this account and need access to it, Ive suggested they send me a check for my funds but Ive got no reply back, we are in the middle of a pandemic and thats all the money i have.
|
| 02/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Credit Karma Refuses To Update My Credit Report/Account Claiming They Are Waiting On XXXX To Send Them The Updated Information. ( It's Been Three Weeks ) I Have Talked To XXXX Several Times In That Time And They Have The Correct Personal Information And Have Confirmed They Have Already Given Credit Karma My " Updated '' Information, It's Only Credit Karma That Is Refusing Handle The Problem Properly To Correct My Account/Credit Report.
|
| 03/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Money was stolen out of my account and transferred to an account that was opened fraudulently and they filed disputes ND said I would have my money on XX/XX/ then turned around and denied my disputes on XXXX XXXX XXXX and now they just keep saying they are sending it to their higher ip department ove already submitted the police report and the XXXX paper and still haven't heard from them and they closed my account on XXXX XXXX XXXX XXXX
|
| 01/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I had few of inquiries affected my credit to low credit that which they told me that will not affect of inquiries to my credits until I was checked my credit scores and I found out that I had many inquiries. No wonder I cant get approval for buying first time house. I am learned about it for inquiries. Please helping me to remove the inquiries out from my credit scores. So I can buying new house with my first time.
Thank you, XXXX XXXX.
|
| 02/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
On XX/XX/2022, I was on the Credit Karma website logged into my account and saw an ad for the " Karma Guarantee '' for a XXXX XXXX XXXX XXXX. Credit Karma said I was guaranteed to be approved for this credit card and if I was denied, I would receive {$50.00} within 60 days of the denial. I was denied the card, but Credit Karma has not paid me the promised {$50.00} despite several times contacting them and providing supporting documents.
|
| 11/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Between the months of XX/XX/XXXX to XX/XX/XXXX Credit Karma has been sending me notification from their websites stating that I was preapproved for XXXX credits, cheaper auto loan refinance and a personal loan for up to {$5000.00}. I applied and has been denied from all of them. I have been stressed and at those times I really needed the money. This has caused harm to my credit report and has cause me to accrue more damage to my credit.
|
| 09/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
When viewing my credit report through CreditKarma, I noticed an inquiry from XXXX for National Credit Cards/Airlines. The date for the inquiry is from XX/XX/2018 ... however I only noticed it now. When doing further research, I found that this was a problem with many people. I did not apply for XXXX XXXX. An online user referred me to this site to file a complaint, so that I may avoid running in circles with CreditKarma, XXXX, and XXXX.
|
| 06/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit Karma has a Karma guarantee that if I apply for certain credit cards and I'm denied I would get XXXX dollars. I applied for the XXXX XXXX and I was denied and XXXX XXXX is refusing to issue the XXXX dollars as promised and advertised. On XX/XX/2023 There was a Karma guarantee next to XXXX Credit card. Today XX/XX/2023 the guarantee is gone. I applied for the card and took a hit on my credit and they did not honor the guarantee.
|
| 05/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
My account has been locked for 3 weeks because of changes that I did not make I filed a claim as soon as I saw the charges. Most of them from different states, California, Arizona, New Mexico. I live in Oklahoma. They told me my account would be locked for 7-10 business days, 3 weeks ago, I have called and no one will help me. I have emailed and Im being told that I just have to wait even though it has been over the 7-10 business days
|
| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I used credit karma to receive my free credit report for the first time. The site was unable to verify that I am who I say I am because I have no idea as to what the answers are to verify my report. I have never seen any of the questions before in my life because I don't have anything in my name. I believe someone has been using my identity and now I have no idea what they did to my credit report. Please help me figure this all out.
|
| 03/14/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
XX/XX/2019 I got a notification from Credit Karma saying I had a hard inquiry pulled from XXXX XXXX ( XXXX ) The date that it was actually pulled was XX/XX/2019.
XX/XX/2019 Contacted Credit Karma, they tell me to get in touch with XXXX XXXX. The bank tells me to contact XXXX. I can not get a straight answer from anyone.
I did not authorize this hard inquiry as I don't even have a XXXX in my town. Please help me with this matter.
|
| 11/10/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I opened a credit karma savings account. Somehow my information got compromised. Credit Karma froze the account. I have tried several ways to get in contact with this people. Every time i call or chat. They tell me the investigation team will contact me. Has passed several months and no one has reach out to me to close this small account. All i want is for this people to close the account and mail me to the address on file a check.
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX has a button to Check Rates of companies to see where your rate is on a competitive basis. I just received an email telling me that by clicking on that button I applied for a loan which I never did. When I replied that I never applied for a loan it was returned to me saying that the email I replied to can only send messages not receive them. This is a total scam without my consent. Please investigate! Thank you, XXXX XXXX
|
| 09/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had credit karma as my text I know text return repair I had an anticipation loan that I was pre approved never got that money I also did 2 money transfers which stayed double charge me and never give me the money back for {$600.00} all of this I have paperwork in documents stated and I couldn't tell you that amount of phone calls I made that never got me anywhere with credit karma they ruined my experience with XXXX XXXX forever
|
| 10/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I applied for multiple pre-approved credit card offers through Credit karma that were deceptive and misleading. The actions resulted in multiple denials for credit, which in turn caused my credit scores to drop and my credit rating to suffer. This in return made my search for a new vehicle a struggle and once approved for a 2013 vehicle the interest rates were significantly higher causing undue financial duress for years to come.
|
| 02/23/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This utility bill belongs to XXXX XXXX and XXXX XXXX. They are the people that were renting this house at XXXX XXXX XXXX XXXX XXXX Ca XXXX from me. I was living at a different address paying the utilities where i was living at the time at XXXX XXXX XXXX XXXX Ca XXXX. The renters were to have changed the bill into their names, please remove this from my report and go after the people that used the utilities.
Thank you, XXXX XXXX
|
| 12/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit Karma advertised an offer to apply for an XXXX credit card, offered a payment in amount of {$50.00} if not approved... I applied today, XXXX, was denied, reasons for denial include a prior personal loan which I did not receive.. Regardless, I believe I am owed this amount, {$50.00}, from Credit Karma. The terms of offer were not disclosed at time of application. My email account associated with Credit Karma is XXXX XXXX
|
| 09/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
I am a victim of the very blatant and misleading practices of " Credit Karma ''.
On multiple occasions I was lied to and told I was 'pre-approved ' for both credit cards and personal loans. I applied and completely waisted my precious time as " credit karma '' mislead me into thinking I was pre-approved when in fact I was not.
And to add salt to my injury, after being denied my credit score dropped by more then XXXX points!!!
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I am a member of credit karma, I saw that I was eligible for credit cards due to my credit ( pre approved ) I signed up for the cards then got a email saying I could not get them due to my credit which credit karma was advertising then to me, which resulted in my credit decreasing more due to trying to get the cards they said I was pre approved for. I think they are doing false advertising and causing people to try to get them.
|
| 08/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I began social security and the loan company XXXX decided I could get a total and permanent discharge based on the time my condition is set to last. I really need my credit score to go up and reflect this information please feel free to contact XXXX to confirm this information all these apartments do credit checks and im homeless so I need my score raised I have paid back many loans and cleared many bank accounts so please help
|
| 02/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I used Credit Karma Tax to file my taxes for 2018. They misled me by making me omit an important tax form that caused me to owe more than I reported ( {$7000.00} including penalties ). This was the first time I received payments as a consultant and wasn't sure how to process it. I wasn't aware I needed to upload this form because they didn't ask me about it like my previous tax preparing software did ( XXXX XXXX XXXX XXXX ).
|
| 01/24/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
XXXX informed me that the United State Bankruptcy court provided them an/or reported my information to them in which I wrote the court to find out there procedure for verifying record with the credit reporting agencies. XXXX still states that its been reported through XXXX XXXX or what they call a third party. Please look into this matter and not over this matter. Have a blessed day and thank you in advance for your time.
|
| 09/22/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
I was advertised to on XXXX for a pre-approved personal loan from regions bank. I applied for the loan from regions bank who did a hard credit check and was then denied the loan. I complained to regions bank who refused to reverse the decision or remove the hard credit check from my credit report lowering my credit score and making it harder to get future credit as well as raising the price I had to pay for future credit.
|
| 01/07/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
XX/XX/XXXX I checked credit karma on XXXX and my score dropped from XXXX to XXXX. It erroneously shows XXXX XXXX updating a XX/XX/XXXX vehicle showing it was repossed. false it was voluntarily surrendered by me. my credit took an unnessary hit. my credit should be going up not down. i currently lease a XXXX XXXX XXXX with no late payments. Please clear up this unnnecessary confusion and bring my score up to date. Thanks
|
| 09/15/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
Credit Karma advertised a promise to pay {$50.00} per card advertised on my credit report account. 3 of the cards with the promise denied me and Karma failed to pay me a total of : {$150.00} dollars. XXXX XXXX XXXXXXXX, and XXXX XXXX also denied me. All of the merchants compromised my personal information and ads, calls from people trying to sell me houses, etc became continuous and yet no card with the money promised.
|
| 10/11/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Personal line of credit
|
|
|
Web |
|
|
They falsely gave me a list of options that I would most likely be approved for. The website they sent me kept referring me to third party references who took my information down in a breach that I keep spam calls, messages, emails for. They hoodwinked to me because I spoke with a representative to make sure this wouldn't be a hard pull either. They lied. The lenders did not even do the type of loans I was looking for.
|
| 03/23/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I checked my credit report on Credit Karma and noticed a hard inquiry by : XXXX XXXX, FL XXXX XXXX XXXX XXXX/XXXX The above transaction is not mine and Im extremely upset this showed on my report because it affected my score. Can you please help me? Credit Karma says to contact the creditor and the creditor says to contact credit karma and XXXX, its a big circle and no avail. I want this removed from my report. Thanks
|
| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Is about. L credit karma I been a user for years Im in touch with the news about credit karma misleading our approvals and I have a bunch of hard inquiries because of that reason on my account they would say My approval odds would be fair but then. When I go apply through the link I still get denied cause of my score so it adds a hard inquiry because of there suggestions so please verify and take a look at my inquiry
|
| 07/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have a hard inquiry on my credit report made on XX/XX/2019 that I know nothing about. It is on credit karma and XXXX XXXX report. Inquiry is from XXXX. I have notified all 3 companies and they keep telling me to contact each other. Nothing is getting done and needs removed from my credit. When I call XXXX they tell me that it's not them and is on my report fraudulent to contact again credit bureau and credit karma.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Ive been with Credit Karma for years now. Im so happy to know that Im not the only person that was tricked into applying for a credit card that they knew I wouldnt get approved for. This has happened on more than occasions. I havent applied for anything through them in a a while because I know that wont be approved. Im not sure how they are still in business because nothing on the website gives accurate information.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit Karma promised I would get approved for a loan. Which I applied and my score dropped because I wasnt qualified which they stated to me I was in the 100 % approval. I would not be going through this if theyve never offered it to me. This is not the first time this has happened to me while using Credit Karma, They should not give false information, especially to people like me who is trying to fix their credit.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I look and check my credit karma daily. It gives me multiple great options to be approved for many credit cards, but the denial rate has been significantly higher than any approval rate for any card that Ive tried to get based off their recommendations this has affected my credit score. If they would have not recommended that I had a excellent chance to get the cart I would not have applied that is so unfair to me.
|
| 02/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Site : Credit Karma Account : XXXX XXXX- XX/XX/2017 There is no balance to view for this. It is marked as a hard inquiry but I have never applied for any type of credit card. I already called XXXX XXXX and spoke with an employee. They didnt have me in their system and recommend that I try to get ahold of somebody at Credit Karma. My credit is being affected by this and I dont know what to do. Please help me out!!!!
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Was told I was pre-approved for a XXXX XXXXXXXX credit card. Applied for the card then was denied and now there is a hard inquiry on my credit report. Brought my credit down like XXXX points. It has been 2-3 months and the hard inquiry is still there. Making it impossible to bring my credit up unless I apply for another credit card, which I am scared to do because I don't want my score going down even further XXXX
|
| 09/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Applied for ( XXXX XXXXXXXX XXXX XXXX ) with CreditKarma which I received XX/XX/22 by mail. As of today XX/XX/22 I called to setup the credit card as well as make an auto payment for the " {$95.00} program fee '', they finished the setup but then informed me I was not eligible for the credit card and would be sent a letter in the mail. I have already filled a complaint with " FTC '' & received a Ref- # of ( XXXX )
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I applied for credit cards well as loans in XXXX with credit karma I was told great approval rate and was denied my credit took a hard hit I was forced to pay large amount for down payments also still needed another person to purchase a vehicle credit score continued to decease I was told I shouldnt rely on credit karma credit score because was not accurate for get approval But the app Approval rate says different
|
| 05/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX has reported my score incorrectly, because they claim that I owe existing amounts to a debt collection agency for medical payments. Even though I have already send them a proof of medical insurance at the time. They also claim that Ive also yet paid my XXXX XXXX payment, but I have proof of payment and the payment being made on time. So this continues to effect my credit score without any help to resolve it.
|
| 08/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I received an email from Credit Karma saying I had good odds to be approved for a XXXX Credit card that would allow me to transfer balances with 0 % interest for XXXX months. I was hesitant but I already have XXXX XXXX card and have never been late and since it showed my odds were good I applied. I was denied and was told I would receive a letter in 7-10 business days. It was a hard inquiry on my credit report.
|
| 09/07/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
Credit Karma told me I qualified for several loans. I then applied, ALL of those loans were denied, resulting in several inquiries on my credit report and hard hits. My score is now trash. When I contacted them, they pretended not to have any account with me even though I have a checking and savings with them. It was only after I threatened to report them that they asked for more information to find my account.
|
| 02/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I wrote to dispute to XXXX XXXX using Credit Karma if they could consider a Goodwill request removing late fees I had back in 2018. It was a 30 day late and the full credit line was paid days later. Since I have never been late on either of the two accounts i have with XXXX XXXX. Credit Karma is only submitting responses or request I have sent in the past and will not allow me to send the request Im asking for.
|
| 06/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I filed a dispute and they said it would take until XX/XX/XXXX to get an answer on that dispute when legally I should have never had to wait for the provisional credit it should be immediate. Also I am still waiting on two deposits that I deposited into Credit Karma from XXXX XXXX one was for XXXX the other was for XXXX XXXX both were illegally withdrawn and they never turned back up in the XXXX XXXX account
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Due to credit Karma 's False Preapproved deceit I hard excessive hard inquiries and inaccurate information reporting. A few i dont remember. These accounts are not consistent on XXXX & XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX I can't see my XXXX yet to dispute
|
| 02/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Karma sent an email notification that I had a " derogatory mark '' on my credit when I did not. This is a type of click-bait and is inaccurate about my account. The rep from the company claims that the email is a " recommendation '', even though the email clearly states " View Derogatory Mark. '' This type of language would lead a reasonable person that there is, in fact, an actual mark to be viewed.
|
| 02/03/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I just wanted to start building my credit. I applied for credit cards and I always get declined. Someone told me go on credit karma and to check my credit score. While Im looking on XXXX XXXX its abunch of hard inquiries and things I had no part of. Its things in my name and I had no idea. I dont own a home. I dont own a car. These things is stopping me from owning anything at this point an thats not right!
|
| 04/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
I live in NM 5 charges of XXXX for a store in XXXX was made 1 minute apart. I have never been to XXXX. I didn't go there shopping. My account is with credit karma. I filed a dispute the same day. The next day this same business tried to take our XXXX 5 times but I had stopped the card. Credit karma said they investigated it and couldn't resolve it so no credit back to my account. Even through it wasn't me.
|
| 02/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma promised me that I would get a credit card and then I was 90 % to 99 % qualify to get it and they promised I would have a credit card and I filled out all the information and they denied me and they did this to me on many occasions where they would send me an advertisement and tell me I qualify for credit card and I didnt qualify and affected my credit and Ive been doing this to me since 2016.
|
| 08/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
CreditKrama, Please vefied proof of application of 101 unknown hand inquires reported and 6 unknown addition pull of the township of these unknown inquires reported by credit karma, I gave no written consent and this is invasion of pricvy. This is Fraud use of my credit card which I do not benefit adverse action 12 cfr 1002.7, 15 USC 1691 and 12 cfr 1002.1 12 cfr 1002.2. 15 USC 168 12 cfr 1002 cfr 1002.16
|
| 06/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I disputed transactions on my account and was given a provisional credit after 9 business days. However Credit Karma restricted my account so I am not able to use these funds that were made available to me so that I may have full use of these funds while they investigated my dispute. When I call I am told that that department is not available to speak to and that there is nothing that they can do for me.
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
This complaint is about the lawsuit with Credit Karma that I heard about this morning on the news. I was also a victim of misleading information from them. They told me that my odds for being approved for certain loans were outstanding. So of course I fell for it and was denied as well as my credit score getting ( hard hits ). Now I am struggling to bring my credit score back up because of Credit Karma.
|
| 04/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
It seems to be a account in my name that some one used my social to get accounts and inquiries under my info. From speaking with the companies it look like oh t all took place in XXXX somewhere. I have reached out to both companies and were informed to do this and also a police report which is also done. Can someone please help me get these removed asap. Thanks XXXX open XXXX, 2018 amount owed {$720.00}
|
| 07/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
They blocked my account for no reason and there is no answers when I call them they say that there is a special department that is handling the account and they can only be emailed. Meanwhile this is my 10 time asking the agent to email them and I have not received any response or emails from them. They are holding my money against my will. And for no reason! And their lack of response is irresponsible
|
| 02/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am so disgusted with XXXX XXXX.
I have paid them money and used their service as a tool to repair my credit.
They report today that my score is XXXX.
So I went to try and get a car. My score is XXXX pulled by XXXX XXXX XXXX.
Why are they so misleading? I am absolutely appalled. This is not best business practices and it is horrid for the consumer. How is there over a 100 point swing in the score.
|
| 10/11/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I opened a Credit Karma Credit Builder account. Every credit to my account was always processed within XXXX hours before meeting my threshold. The last credit, that would have met the threshold amount, has been processing for 7 days. They will not release my funds or close the account. The account also did not increase my credit score as they claim. I just want my money and the account to be closed.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Hello, Ive been a member of Credit Karma for years. Ive been denied by 3 lenders that they told me, Ive been pre-approved for. These inquiries made my credit score drop tremendously. Making it even more difficult to get approved for anything. They suggested I applied to improve my credit score, due to me not having a credit history. Now, its hard for me to do anything. This was false advertisement.
|
| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit Karma kept sending me pre-approved offers in a time when I was desperate due to unexpected XXXX expenses. I applied for many and was rejected for all. Lowering my score by nearly XXXX points! My power was shut off and now I have so many inquiries, nobody wants to worry with me.
Some credit card companies even ran my credit for multiple cards!! I have like XXXX inquiries and agreed to XXXX.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX automatically filled in my direct deposit information to my credit karma account ( they are a connected entity I believe ) though my credit karma account was deleted months ago. I tried to contact credit karma and they gave me the run around to close my support request only to contact me a day later to offer help which has gone no where. They have my tax refund and will not give it to me.
|
| 07/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I sign into my credit Karma account to update personal information and just look at loan possibilities offers.
I never requested any loan or gave information for the two companies to check my credit scores or completed a application for the loan.
I received a email from the companies that I was not approved for a application I never applied for which did a inquiry on my account and credit score.
|
| 11/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit Karma has frozen my account for over two weeks now, which has caused me to miss credit card payments and has significantly lowered my credit score. I have submitted to them all needed documentations. I have reached out to them over 20 times over the last two weeks. They state that the department that handles account locks and freezes doesn't have a direct line or phone number to reach them.
|
| 06/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Credit Karma refuses to update information on credit file # XXXX and # XXXX We have 2 mortgages. The house mortgage is not listed since 2016 after Bankruptcy.
Main resident not included. Does not show active on Credit Karma. Why? Balance owing {$58000.00} XXXXXXXX XXXX XXXX also with XXXX XXXX XXXX a remodeling loan balance of {$9700.00} balance. STILL OWING ON BOTH LOANS AND CURRENT. PLEASE HELP
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
From the year XXXX I have been deceived by Credit Karma false pre-approved credit card and personal loan offers. Those offers have cause damage to my credit and on some occasions the loan companies would say they would pull a soft inquiry on your credit report in turn they would pull a hard inquiry which causes damage to my credit score and the ability to get the credit that I rightfully deserve.
|
| 03/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX there were two unauthorized withdrawals. One from XXXX XXXX for {$200.00}, and another from XXXX XXXX XXXX for {$120.00}. These transactions happened while I was at work and my debit card was in my possession. I don't know how my money can be taken out of an ATM with out my debit card. I disputed this twice and both times I was denied. I was using the credit karma checking account
|
| 10/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
They keep sending me credit card offers and sweepstakes telling me if I opened an account I could be entered I had my refund deposited into Thier account and they kept asking me to set up an account like I never did and then with they kept saying my approval odds were good to excellent to get a credit card and I got denied credit karma has been doing this to me for the past XXXX years on and off
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2022 I found out that credit karma was being sued for the pre approved credit card and has to give the consumer money from the settlement and I remember applying for a pre approved and got denied. I'm not sure if any of this helps but I seen they were getting sued. I wanted to file a complaint about them. If you need any questions you can email me at XXXX or my number is XXXX thank you.
|
| 02/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I accidentally requested to put my tax return on a credit card I made a large purchase about a week ago and I am unable to access my funds I've called credit karma customer service XXXX XXXX and XXXX XXXX none were able to Assist me in resolving the problem I called credit karma fraud department they told me that my card had been unfrozen and I still do not have access to the money on my card.
|
| 02/03/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
Without my knowledge someone has attempted to reach into accounts and use my social security number for their use. I demand a dispute on that person whose has been using my information. For the last year someone has been messing with my social security number. This is the first time I am actually trying to contact about this. It has been going on for a while and I thought it would just go away
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma stated that I had an Excellent chance at being approved for a credit card based on my credit history however once I applied and they pulled my credit I was denied. Credit Karma should not have offers stating Excellent approval knowing that they do a hard inquiry on your credit only to get denied. Now I have a hard inquiry on my credit report and got denied for the card. XXXX XXXX
|
| 01/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
On XX/XX/2020 I filed my federal and state taxes through efile on the credit karma app on XXXX XXXX. They said the submitted them. However both agencies, ( irs, ftb ) claim they did not submit them because if they had, I would be able to see status after 24 hours. They still have not submitted them and will not talk to me. I might have just given my info to criminals.This is an urgent matter
|
| 11/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
I went to creat an account on Credit Karma and found an existing account using my Social and Name. I did not create this account and the e-mail associated is not mine. It also appears whomever had information has opened three accounts using my personal information. They have done nothing to close account or investigate the account information. I have incurred debt due to the identity fraud.
|
| 01/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had a {$1500.00} tax refund advance deposited into a credit karma spend account from XXXX on XX/XX/2023. Credit Karma randomly locked my card after confirming several transactions from my virtual debit card on XX/XX/2023 and XXXX cant unlock the card and I cant get in contact with anyone from Credit Karma. Apparently this is happening across their entire network and I want my money ASAP.
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I received the email about your current settlement with Credit Karma about their deceptive practices of " pre-approved '' claims. I just received an email, from them, and noticed that they've changed their wording to " you have outstanding odds ''. Seems to me that's just as bad as their " pre-approved '' claims. Doesn't seem like they learned anything from the money they have to pay out.
|
| 03/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/23 I was approached by someone at a retail store frantically needing to borrow my phone to call someone. After they gave my phone back I realized they had access to my bank information and applied for a {$3500.00} loan on my name and my credit got affected from it. My bank has already reported it as fraud and said I should report to any credit bureaus to report it there as well.
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American, Servicemember |
|
Received report from credit karma and found three medicial collections no my account. I disputes them of transuion and they were taken off. I waited of 6weeks and karma credit still reported them. I again called transuion and they told me today the were not on the report. Nophone number or answer form karma. I want them to delete the account not showing on my report.
Thankyou XXXX XXXX
|
| 01/13/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
When making a final payment on a closed account with XXXX, I found out that there was another phone line that was opened up in my name about 2 years ago, XXXX 2013. When I went to Credit Karma to obtain a credit report, and to find if there was any other illegal and unauthorized activity, I found out that there a home and auto loan that was also taken out in my name around the same time.
|
| 07/13/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was checking my credit report and a hard inquiry popped up saying that him something about XXXX XXXX XXXX XXXX and I dont know anything about that I didnt agree on that so I will like this remove from my credit karma XXXX report I talk with XXXX XXXX and they said they have no information also I spoken with XXXX they tells me to call the police and credit karma is not helpful at all
|
| 09/05/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I was previously married and as of that i resulted in having my last name changed to his about 5 years ago and now i am seeing hospital bills on my credit report that are not mine. I have not been to a hospital in years last time i checked out of one was one year and a half ago and i had medical insurance. I need help to get this straightend as i am trying to build my credit. Thank you.
|
| 06/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have a mixed file the person on the other file is in debt and missing repayments, My score is going down rapidly it's causing me serious problems. The information is on credit karma the loans are XXXX, XXXX, and XXXX I have contacted several agencies and tried to contact credit karma no one is giving me clear advice on how to fix this. I need help on what steps to take to fix this.
|
| 08/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I leased an XXXX in XXXX for 48 months. I have purchased two vehicles since then. But this old lease information keeps reappearing on my credit report. This is an old paid account. This should not report that I still am in possession of this vehicle since XXXX. Please remove the vehicle fro My report. I have not been responsible for or in possession of this car since XXXX.
Thank you.
|
| 04/23/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
On XXXX XXXX, XXXX, I did a personal credit check through Credit Karma and found out that a mortgage had been taken out in my name XX/XX/XXXX in which I was incarcerated. And have proof of. There was also a Ford vehicle was also on my credit report. Due to the date I was XXXX at the time and unable to buy a vehicle. I need to have my credit reviewed and fixed with your help Thank You.
|
| 03/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I called credit karma since the beginning of XXXX my card was stolen and used on someones XXXX XXXX One amount XXXX dollars and then XXXX dollars I call twice a week and the say they cant help me because its a third party transaction but I do not have a XXXX XXXX and XXXX XXXX will not help me because I am not a customer but credit karma will not file a dispute or help me in any way
|
| 07/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
I've received numerous credit advisory e-mails with misleading information I have received multiple emails telling me of my outstanding approval odds for various types of credit accounts, and have taken their advice to my detriment by being denied credit and taking hard inquiries to my credit report- further lowering my credit score resulting in not being able to acquire new credit.
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XXXX XXXX, 2022, the FTC ordered Credit Karma to pay {$3.00} mil to consumers. I was a victim of these false claims by credit Karma alleging I was pre-approved but was denied. The misrepresentation of Credit Karma has caused severe mental anguish and anxiety for my family and I. I had applied for a personal loan of {$10000.00} and two {$10000.00} credit cards and was also denied.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit services company Credit Karma deployed dark patterns to misrepresent that I was pre-approved for credit card offers. The company used claims that I was pre-approved and had 90 % odds to entice me to apply for offers that, in many instances, I ultimately did not qualify for. Credit Karmas false claims of pre-approval cost me time and subjected me to unnecessary credit checks.
|
| 05/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma Emails with wrong information re : my account.
Today was the " last straw. '' Stated have not used my XXXXXXXX XXXX card in one year.
I used it last XXXXXXXX XXXX, about XXXX and have a no-interest for a year XXXX XXXX XXXX XXXX. They are consistently recommending weird credit cards and brining up information that is not consistent with my credit history. Thank you.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Hello, im trying to get info of the Credit karma settlement. I filled out 1/2 dozen credit card applications, from XXXX and was denied on all. With the assumption that i was pre qualified for the cards from the info that credit karma was giving me. And also was told thru the site that my chances to get approved was great. Please help me get the info i need. Thank you ... XXXX XXXX
|
| 06/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
i went and see my credit report online on Credit Karma and I 've seen a lot of bank accounts that someone use my social number and open them. I just need all of them to remove from my life. I can list all of them for you. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This is all the accounts that i have never regonize. i really need them to dispute from my credit reports.
|
| 01/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
I have tried the CreditKarma website to check my credit scores. They do not use the same scoring formula used as the 3 credit reporting agencies. My credit score is not accurate with them and gives people false hopes to apply for credit to learn that their score is way lower than what they show. They always list recommendations for your score to apply for certain credit products.
|
| 02/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
This complaint shall serve notice that I am locked out of my account and unable to comply with the UCC ( Uniform Commercial Code ) of submitting/catching fraud within the 90 days by law and also Regulation E of XXXX rules and regulations.
I do not know my account number since I am locked out of the account, but the email address that is associated with the account is XXXX XXXX
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit Karma, on multiple occasions, has told me I was guaranteed approval for credit card or they would pay me I think it was {$50.00}, and that my credit would not be affected. Neither of those things turned out to be true. I was denied for cards I was pre-approved for, ruining my credit. I was never offered {$50.00} or anything else for that matter. This has happened 3 times.
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Years ago, about XXXX years ago I downloaded kredit Karma app. Recently when I tried to buy a house I was told my credit score was not the score from credit karma. Been trying to get a credit card from them also when they stated it was a guaranteed approval. I been denied numerous times and they kept dinging my credit of hard inquiries when I tried that lowered my credit allot
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I recently had received this on my credit karma app. To apply for a credit card through XXXX XXXX and says my approval is good. I now have a hard inquiry on my credit score. This happened on XX/XX/2022. I have all the documents to provide for these issues that I have been dealing with. It's misleading and now I have to suffer decrease in my credit score from this being denied.
|
| 05/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023, I tried to withdraw XXXX dollars from an atm. I didn't recieve the money. I called credit karma and tried to dispute the action. They claim they sent me an email asking for my information and never recieved it. The only information I was asked for was the last XXXX of my social security number, which I gave them. I've been trying since then to get the money back
|
| 11/16/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I was a victim of Credit Karma giving me preapprovals based on my credit report-and when I applied, I was denied. I stopped applying and now I disregard the preapprovals offers. My credit was checked and caused a decrease in my credit score several times. I expect to be compensated from the results of this lawsuit -My Credit Karma was also closed after I had to dispute charges
|
| 05/03/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
I had applied to XXXX different private companies for a small loan for school tution, all of which required me to add a co signer which I declined.
XXXX companies ran a credit inquiry twice when I only applied once.
XXXX and XXXX XXXX.
As you can see, the dates are XXXX day apart. These inquiries are negatively affecting my credit score, which is not of my own wrong doing.
|
| 11/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
This is the second complaint I have filed. This is to go along with the other complaint. It has been since XX/XX/XXXX that I filed this and I still ha e not heard anything. This is {$1900.00}. My life has been upside down since XXXX! I do not have a car to drive and now I can not put an engine in my vehicle because Credit Karma Money has not done anything to refund my money.
|
| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
They Always saying it wouldn't affect my credit score but when it did severely I contacted everybody that they Always redirect me to and Nobody Never Helped me!!! And after dealing with Fake Credit Karma XXXX my score still haven't got back to where I was before all this Ridiculous XXXX... And with the help of XXXX, they're still false advertising the same exact XXXX!!!!!!!
|
| 11/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
XXXX XXXX in their 'XXXX XXXX ' continues to show stale information that doesnt match what is shown on XXXX 's XXXX website. I have reached out to credit karma and they continue to state 'they are pulling live information from XXXX XXXX.
one the information they are showing is over a month and a half old two it differs from what XXXX shows in their website in every way.
|
| 06/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
After deleting and reinstalling the app on my cell phone, I have been unable to login. Their web help required me to login so I got no help. I called the phone number I found on the web for them and it goes to voice mail with no rerun call. The letter I wrote them on XX/XX/XXXX, attached, to the address I found in online search came back unable to forward marked XX/XX/XXXX.
|
| 07/03/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Credit karma has the We find a loan, credit card, housing, we find with your credit score to match you so you can apply. They have ran intense credit reports almost daily for over a year and wont stop. I even have companies show up on my hard inqiory credit score I didn't even approve off and is ruining my credit. I went from almost XXXX score down to XXXX because of them.
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma, said I was pre approved for a bunch of different loans. Ran a credit check even if it said no credit checked required this all happened XXXX and XXXX Now I have XXXX hard inquires a bunch of which are authorized and they refuse to do anything. I got denied for mortgage, credit card and other things I was pre approved for. It also dropped my credit XXXX points
|
| 01/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My credit report was accessed through Credit Karma by someone other than myself XX/XX/22 and XX/XX/22 and was traced by to an email address than was not mine.
Since then lenders have done account inquiries ( soft ). I am concerned that the person is trying to obtain financing using my financial information. I contacted Credit Karma via email but have not heard a response.
|
| 03/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello my name is XXXX XXXX, Im contacting you all because I dont know what to do I dont know where to start. But I have an account with credit karma money spend and my money keep coming up missing out my account. It has to be an inside Job they wont give me my money back. XXXX 6 times and they are not investigating or doing anything please help ( credit karma money spend )
|
| 05/10/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
For the past week have been getting numerous phone calls on my home landline that I do not give out from various mortgage refinance companies claiming that I requested a refinance quote and that my XXXX credit report was pulled for this. I checked my XXXX report and the only inquiries that do n't look familiar to me were to soft pulls from credit karma one week ago.
|
| 03/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I no longer have access to my old email or my old phone number with credit karma and I need to reset my password with them and theyre basically advising me that theres no other way to reset the password except with those two options which I find to be ridiculous theyre not giving me the opportunity to send my identification or send any documentation to verify my identity
|
| 03/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
My name is XXXX XXXX, ssn is XXXX birth date is XX/XX/01 My only two known addresses since turning XXXX are XXXX XXXX XXXX XXXX XXXX, ky XXXX And XXXX XXXX XXXX XXXX XXXX, ky XXXX.
I've tried every credit union I know they all say something along the lines of " file does not match with the credit bureau 's records '' I'm just not sure where else I could be going wrong.
|
| 04/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
credit karma and XXXX, XXXX states to CFPB XXXX not reporting but Credit Karma is stating XXXX is reporting to them and they can not remove it because they are not a credit Bureau enclosed is a letter showing that credit karma by reporting is a collection company and reporting company falls under the FDCPA and FCRA please remove this alleged account at once XXXX XXXX /
|
| 12/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
My credit score was XXXX I was told I was pre-approved for a XXXX XXXX XXXX XXXX And if I applied my credit score wouldn't be affected. I was denied by XXXX XXXX and immediately my credit score was effect. My credit score drop down once I was denied. It even reflect on my credit score which I been trying to dispute with credit karma and still no resolution. Please help
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I was told that I had great approval odds and that I should apply for a loan to consolidate my credit card debt. It gave me an APR on my loan for 18.49 % but when I applied for a loan and got approved my APR was 26 %. Credit Karma deceived me and thinking that I had great approval odds for a low interest rate loan and that was false. The loan company is called XXXX XXXX
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
I have been denied for XXXX different credit card 's that Credit Karma said that I was pre approved for. This action lowered my credit score. I believe that I was denied due to Credit Karma not doing a complete job on their end. I also think they should be made to compensate me for the waste of my time and also for my score going down due to their fraudulent activities.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American, Servicemember |
|
I started a Dispute in XX/XX/2018 about how XXXX was reporting payment and balance info. The reporting was corrected. The Dispute was to be removed from my report by XX/XX/2018. It is still listed as an open Dispute and blocks me from any other Disputes. Only one Dispute at a time. The company at fault is Credit Karma. They refuse to acknowledge there is anything wrong.
|
| 08/02/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
My wife and I are trying to get pre-approved for a mortgage. We both have credit karma accounts. Our lender is not able to pull our reports due to a firewall credit karma has placed on our accounts. Now our pre-approval is sitting in limbo. We have contacted credit karma several times over the last 7 days and have not been contacted by Credit Karma to resolve the issue.
|
| 03/21/2017 |
Yes |
- Other financial service
- Credit repair
|
|
|
Web |
|
|
I have been locked out of my account with Credit Karma. I have contacted them several times, but I have been unable to get a reply within 30 days. It keeps sending me emails weekly with new updates, but they wo n't answer my request to unlock the account so that I done have access. I 've even gone to XXXX to try to send them a message, no response. Can somebody help me?
|
| 11/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hello Credit Karma freeze my account 2 weeks ago with my money from payroll {$1400.00} and now I cant find the way to pay my bills or rent, they been saying they dont have nothing else to say, they dont know when they sending the check back with the money or when they unfreeze the account, Im super worried about my kids and family, Im the only source of income we have.
|
| 01/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX wrongfully used my credit score and boosted it higher. They also have a bank account feature I signed up for that hit my credit score. I receive emails and text from 3rd party lenders from credit karma that I havent signed up for. The mobile app will state high approval odds for cards to get me to sign up and which would then further decrease my credit score.
|
| 01/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
MULTIPLE TIMES from XXXX I received pre approved credit card ads from creditkarma.com. XX/XX/XXXX and XX/XX/XXXX being the last times it has happened to me. Probably happened another XXXX or 3 times before this as well. So I end up not getting cards or the offer being way way less than said pre approved amount. XXXX This destroyed my credit with their lies.
XXXX XXXX
|
| 02/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I transferred money from XXXX Bank to creditkarma.com {$2000.00} it never made it to the account and was marked NSF this was not true at the time of the transfer nor is it true now. According to XXXX XXXX a bank to bank transfer is like a Cashiers Check coming back NSF it can not happen.
Furthermore, my atm card is not working and there is no valid reason for this.
|
| 07/09/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX My credit report dropped10 points and they claim there is no change to my report in there own words this is a report to credit karma XXXX I have there report stating this on XX/XX/2018. This is wrong to do this to people. I do have a dispute with XXXX with the XXXX at this time is this a comeback on me for disputing them .I feel they play games with consumers
|
| 09/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On the site CreditKarma.com I applied 3 times for 3 cars all having 93 % approval. None of which were approved but effected my credit negatively none the less and recieved and email all 3 times stating the reason was due to low credit use which credit karma knew of prior to advertising said cards to me. Now it will cost me money to repair the negative credit points.
|
| 06/04/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit karma Money was a featured promotional option from XXXX XXXX to get my 2020 return and earn extra rewards.
My card was misplaced.
No way to expedite new card.
No way to use digital wallet to get access to money while waiting for new card.
LIED and said was on XXXX platform.
Awful customer service.
I STILL DO NOT HAVE MY MONEY OR ANSWERS 3 DAYS LATER!!!
|
| 12/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I 've never tried to apply for any credit cards in my life. I moved out of the state and did n't change my address I received letters from the government and it had my social security number my name on it & someone been ruining my credit they fraud a lot on my social please I need help I 'm only XXXX yrs old with a no good credit that I 've never took any action on.
|
| 06/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I attempted to transfer money into my XXXX XXXX from my credit karma account. The request was declined. I called and was advised my account was frozen. They have been unable to tell me why. The account has XXXX that was credited to my business due to COVID closures. They have yet gotten back to me and I need to access my funds to continue my business.
|
| 07/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I called XXXX to report that I had unrecognized hard inquiries on my credit report and customer service did nothing about the problem. They were unprofessional and had me on hold for more than 45 minutes just to tell me it's nothing that they can do to help. I called XXXX 5 days straight and still got the same unprofessional response and I'm very upset about it.
|
| 02/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
I'm having issues with credit karma an XXXX XXXX I understand the two are working together but my transactions are being messed with refunds to my bank account is what I was told I would be getting from XXXX XXXX XXXX XXXX says contact my bank my bank is website is not running at the moment i got pics of everything from both sides an what they both have told me
|
| 09/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
My problem is with Credit Karma they said I was approved for credit and I wasn't. The second problem I have with Credit Karma is they told me my credit score would not be affected by soft credit checks, another lie. My score has dropped drastically because of this action. I no longer look at credit Karma for help for fearing it might do more damage to my credit
|
| 06/10/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
There is a later charge on my credit history from XXXX approx. 20 years ago. It was due to the Postal Service on XXXX XXXX in XXXX XXXX FL loosing XXXX bags of mail. They lost my mortgage, car, utilities and credit card payments, yet XXXX 's is the only one still showing on my Credit History. I pay my bills as soon as I receive them. This is not right, or fair.
|
| 06/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
signed up for credit Karma after divorce to rebuild credit, was informed a soft inquiry would occur, and mislead that pre-approvals would get me cards to increase my credit score and rebuild. INSTEAD, was only approved for 2 of the 6 cards they indicated my chances were excellent and herd inquiries showed on my credit REDUCING or MAKING MY CREDIT SCORE GO DOWN
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Ive applied for credit cards on credit karma because of misleading information telling me I was pre approved for certain credit cards that I wasnt and now I have hard inquiries on my credit report XXXX cant get off!!! Let alone I didnt get the credit card! I have a credit repair agency looking into it for me now, and of course I had to pay the XXXX to help me.
|
| 03/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I have asked for further consideration regarding an increase in my credit score, but as a result I have been retaliated against and my credit scores have gone down over XXXX points. Please notate that photo of a " XXXX '' thumbs up! This photo issued by the credit reporting agency shows discrimination and I am not certain what my next course of action will be.
|
| 05/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Credit Karma has not contact number to dispute what they are reporting. XXXX just removed 3 bankruptcies. which is about 50 points each, removed two inquiries which is about 10 points each and my score before the above was XXXX. Now that information such as bankruptcy plays a major role in my score has been removed, how is it that my score decrease 89 points.
|
| 12/17/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have a savings account with credit karma.
I tried to withdraw my money from the account. {$100.00}. It says ( the account you are trying to withdraw from is frozen ).
The first time i tried to withdraw the money was XXXX/XXXX/20 and i tried today XXXX/XXXX/20 with no change.i have tried withdrawing and cancelling my account and no reply from credit karma.
|
| 02/17/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
I hope I selected the right categories for the situation. I utilized Credit Karma and every week my scores are updated. My XXXX score went up XXXX point last week and out of nowhere it dropped XXXX points. I really don't know if Credit Karma is reporting accurate information. But if you all can provide me an accurate credit score I would really appreciate it.
|
| 06/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have two hard inquiries that I have never given permission for, my account was involved with identity theft. I had that resolved from my bank, then I found these two under credit karma.
XX/XX/2017 : XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX the number is not available XX/XX/2017 : XXXX XXXX XXXX XXXX XXXX, UT XXXX ( XXXX ) XXXX the number is not available
|
| 02/26/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I called the company and made the problem known. The person filled a report and someone emailed me said they were working on it. Thats as far as its gotten. My account is still frozen and Ive not had any further contact with Credit Karma and the problem still prosiest. Im livid over this never thought Credit Karma was unsafe but now I see they are criminals.
|
| 07/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I was asked to verify my identity because someone used or attempted to use my information to create an account with the website. I sent in my documents that were asked of me to verify my identity and have received no notification that my file is being reviewed. Its been more than a few weeks and still nothing. Also they have no customer support phone number
|
| 05/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
I just filed a dispute with XXXX. a few of my accounts which I paid off and have a XXXX balance they are still showing I owe that balance. how can this be dealt with improper information which it effects my credit and it's been a good two weeks since these payment balances were made. A few of the accounts show a XXXX balance but there are others that don't.
|
| 04/19/2017 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I am very concern as I was checking my credit score and noticed there is a capital one cr edit card with a limit of {$500.00} under my name. I have no credit card of any kind. This card is not mines but it is under my information. What do I do to correct this. Someone stoled my information and took out a credit card under my name but I have no idea who.
|
| 11/05/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I got my social security number in XX/XX/2023. I try to login to XXXX XXXX and my information in XXXX XXXX said that it did not belong to me, I tried to open an account in XXXX XXXX but I couldn't open it. I think someone else is using my social number, I need my social to work and build my credit. I can submit proof of my social and my driver 's license.
|
| 05/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I'm not really sure my phone seems like it has been since XXXX on my credit line it's as if someone stole my identity and is putting fraudulent loans and or line of credit in my name I have no debt so I'm confused how in XX/XX/ my credit score dropped XXXX points and I don't understand why it's difficult for me to get information on why this is happening.
|
| 02/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I received a marketing email from Credit Karma that implied I had a derogatory mark on my report. When I logged in to get more information, it was determined that I had no derogatory marks. The marketing email appears to be an attempt to use fear of derogatory marks against you to drive traffic to the Credit Karma website. This is offensive and unethical.
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I had numerous cards saying I was pre approved and I tried a few and it denied me and put hard inquiries on my credit report, everytime I tried getting some where with credit karma I was told there was nothing they could do. I applied quite a bit for cards that I had ALREADY BEEN PRE-APPROVED on and I was still denied. So they advertised false information
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I repeatedly applied for credit cards through Credit Karma, because the sight would say I was preapproved. I would not be approved for the pre-approved credit cards. Later receiving a denial later that would often be followed with a netspend prepaid deposit credit card that Id never requested that had outrageous terms of credit with ridiculously high APR.
|
| 05/28/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma notified my husband that he had been added as an 'authorized ' user on " some one 's '' ( unidentified person ) credit card. He was then asked to click on a link ... a clear indication that it was a phishing scam. This is out of control and unacceptable. We have sent a message to Credit Karma that we would be lodging a complaint against them.
|
| 12/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Incorrect late reporting for a Credit Builder account with Credit Karma for the month of XXXX, I have been back and forth with Credit Karma and the credit bureaus to no avail as they will not offer help in solving it. Credit Karma said they would remove the incorrect reporting beginning of XXXX and then proceeded to report it and now refuse to remove it.
|
| 08/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
I submitted a complaint to this company with the CFPB that they promised me a XXXX dollar gift card for applying for a credit card that i was not approved of, they did an investigation and said that i would be receiving a gift card within 60 days and up until this point i still have not received the XXXX dollar gift card. Uploaded the previous complaint.
|
| 09/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
YES..I CAN NOT FIND FIRM TO CLAIM THE CREDIT KARMA ... PUTTING OUT FALSE LEADS TO CREDIT CARDS AND LOANS ... ..THEY DID THIS TO ME AND HAVE CONTINUED TO GIVE ME THESE ... YOU HAVE AN APPROVAL ONLY TO TOLD NO AND ITS MARKED ON MY CREDIT AS A HARD CHECK PLEASE FORWARD FORM ... .THEY NEED TO BE HELD RESPONSIBLE ... THOSE HARD CHECKS HAVE DESTROYED MY CREDIT
|
| 08/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
XXXX XXXX notified me that there was an unauthorized access to my account. I notified them this was not me who accessed my account from the new device. They then notified me they cannot legally share if my data was breached. How is an agency that claims they help with credit monitoring, not able to tell me if my data was breached at their own company?
|
| 11/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
Credit karma has been pre approving me for credit cards and every time I apply thinking Ill be approved I get denied and now I got like 8 hard inquiries in like the last 3 months. And I cant get a hold of any credit bureau to help me unfreeze my credit account and I never froze it myself. Please help me get in touch with them so we can fix this problem.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Was told by Credit Karma that I was pre-approved for a 0 %, 18 month balance transfer credit card. I applied and was denied. Hard inquiry and rejection affected my credit score, so now I'm paying more for my re-finance. I would have never applied for the card if they didn't say pre-approved. This hard inquiry and denial dropped my score to a lower tier.
|
| 04/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit report from XXXX through Credit Karma shows a hard inquiry on XX/XX/2018, which I never did nor did I authorize other person to do. Creditor 's name is XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( XXXX ) XXXX.
My credit score went down by 11/12 points. Please help as it's hard to dispute things using credit bureau 's websites.
|
| 11/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
I received a email that someone checked my credit and itll affect my credit score. The thing is I never gave anyone PERMISSION to check my credit score. I believe its fraud being taken in place. How can I get this situation to stop? Or from happening again.Then its with the Company credit karma and I cant get in my account or in contact with them ever.
|
| 02/12/2016 |
Yes |
|
- Credit reporting company's investigation
- Inadequate help over the phone
|
|
Web |
|
|
I 'm XXXX years old. I have a full time steady job and make XXXX. I pay no rent and do n't have many bills, I 've been trying to get a car for a while but my credit score always says XXXX not bad or good but just XXXX I need help I really need to get a car I have money for the down payment and monthly payments I just need some sort of credit to help me
|
| 06/25/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting my free annual report
|
|
Web |
|
|
there is a problum to the point i cant even get my information I think someone stole my credit information do to i live with a friend. We rent the house monthly pay utility 's, and I do not own a home, do not have any bank accounts, I have know credit cards with any stores or any credit card except a single debit card I get threw social security XXXX.
|
| 02/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I had a credit score of XXXX and I woke up the other day logged into credit karma that Ive had for 4 years and my score was from XXXX to XXXX, its impossible I have no debate no credit cards no loans, and have always worked hard on disputing any hard inquiries. I want to put a lawsuit on this company Im having traiuble and I suspect of identity theft
|
| 06/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I found out from the XXXX premier XXXX told me to sign up for Credit Karma. So I tried to sign up it tells me there's an account already exists it what is my Social Security number please I'm asking please my identity was stolen I never apply for any credit cards I don't have any credit cards.
If someone can call me I would really appreciate XXXX
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma Harassed me with false preapproval letters for loans, credit cards and car loans around XXXX to XXXX, give me false hope applying for the loans and credit and was puzzled and embarrassed as the inquiry 's hurt my credit and my home stressing me out for months, i lost my job, which lead to a split from my family giving me really bad XXXX
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
XXXX of XXXX and XXXX Ive did a credit card and I gotten denied knowing that it says that it was a good fit to apply so I can get my credit up and buy a house. My action was to check to see if my credit went down and to which it did by XXXX points maybe more but those accounts on my credit are old and they should be gone so I can at least start over
|
| 12/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
For almost 6 days been trying to get XXXX money from VA TREASURY thru my credit karma account ive allways had and they refuse to acknowledge any funds in the accound and that my trace ID # is too long over 15 digits and no info on my old account and why it isnt in the new account or why i cant get an answer from using my trace id to loacate funds
|
| 01/25/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Enticed with credit card and loan offers with fair or outstanding approval odds Ive applied and get denied leading to unexpected and unnecessary credit inquiries with the belief that no effect on my credit would happen through credit karma now my phone and email is bombarded with scam loan offers and XXXX party loan finders that I dont respond to
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
i am a victim of the credit karma false and misleading advertising run witch resulted in a dramatic increase in my credit score over the span of a year they advertise these credit cards saying i'm approved and once i complete the application i was denied. this happened on about 15+ occasions this again resulted in multiple hard pulls on my credit
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I use Credit Karma. In the past few months I have received repeated alerts, recommendations & invitations to apply for personal loans and credit card offers with outstanding approval odds. I apply and am denied the loan and/or credit card. This is a deceptive practice. Im not clear why they continue to bait me with these offers only to be denied.
|
| 05/28/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Trying to buy a car so they turned me down because someone has me down as a cosigner through XXXX and they made a payment on the vehicle last month. I know nothing about it.So I 'm trying to find out who 's name is on the vehicle so I can stop it.And I ca n't check my credit score on credit Karma, forgotten my password so I can check and log out.
|
| 09/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Well I noticed lot problem miss spell name other account list as decide I'm correct address that I never lived just lot puble goes up credit without consent just not safe any more got me on here not me only see my address other Miss spelling I was not born XX/XX/XXXX that person is dead I was born XXXX XXXX XXXX XX/XX/XXXX please fix all error
|
| 06/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Yes on XX/XX/XXXX and XXXX mo ey was taking out my credit karma account from XXXX which I never authorized got refunded back but on XX/XX/XXXX credit karma lock my account to where I can't withdraw fund or anything just get direct deposit I been waiting patiently for them to unlock it to access my fund but nothing yet and I need to pay bills
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma was sending me preapproval advertisement to help increase my credit score multiple times within the past years. I sent several emails to customer service about the pre approval being denied. It not only denies me it set my score back down from pulling inquiries. It was a roller coaster of my score going up and down due to this.
|
| 05/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I try to sign up for an account with sites like credit karma, XXXX XXXX, etc. To check my credit score, but everytime the same thing happens with all of them. There's a problem using my SSN to sign up. I haven't signed up to check my score before, and I called the Social Security office, and there is nothing wrong with my SSN. What do I do?
|
| 09/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
The Inquiry was taken place on XX/XX/2018 a credit reporting app called Credit Karma. The company that is called XXXX had done a unauthorized/unknown hard inquiry about my credit. In the description of XXXX was XXXX XXXX XXXX. I called the bank through the inquiry line and they said contact credit karma. Credit Karma has no contact number.
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Credit Karma has my account locked as soon as my direct deposit comes seem very suspicious on the company 's behalf. Issue hasn't been resolved and it's XXXX for XXXX sake I strongly believe someone is submitting false Financial SAR 's because there are fixated on the destruction of my well being. However Credit Karma is not helpful at all
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Not sure if this is where to file a complaint at for Credit Karma. I had offers of pre-approval for credit cards and loans. I was denied for multiple ones. I did receive XXXX loan but feel that they are a scam. I am not sure what to do. My credit score dropped tremendously and the loan that I did get has not helped like it was supposed to.
|
| 04/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
XX/XX/XXXX, I called XXXX to get some hard inquiries removed because I did not authorize them. They told me they dont remove inquiries. How is it fair for them to sell my information to companies to pull my credit report and review without my knowledge and when it is brought to my attention and I try to dispute it they refuse to remove it?
|
| 02/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I applied for a credit karma account to receive my tax refund. This morning XX/XX/XXXX I log into my account and it states that its closed. I contacted credit karma and they stated they couldnt tell me why my account was closed and would forward me to they specialize team. Ive never reciprocated any information as to why its being closed.
|
| 02/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma consistently sends me offers about credit cards saying that my odds are good or excellent only for me to be denied credit! I then take another hit on my credit and have an inquiry! How is this company allowed to mislead people to falsely claim that you have good or excellent chances in getting approved when this is not true?
|
| 11/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have an erroneous collection reported to credit karma by XXXX. The collection is not on my credit file but credit karma will not remove it from their site. Trying with both companies several times has had no resolution. I have taken screen shots of this just today and it's still there with credit karma telling me they woyld correct it.
|
| 10/23/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
XX/XX/XXXX. Received notification my credit score went up. Went to credit karma and offered XXXX guarantee if not approved. Denied. Received a hard hit inquiry which hurt my credit.
Chatted with customer support who did not honor the guarantee and basically said it was up to the creditor.
I wouldn't have applied if I was guaranteed.
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I believe I was a victim of the issue that the FTC is currently trying to take care of now with Credit Karma. I was solicited a pre-approval on a credit card but was ultimately turned down. This brought my score down because of the hard inquiry it does. I have been working very hard to improve my score and this did not help matters any.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
On several occasions Credit Karma has told me I was approved for loans or credit cards. And I wasnt. Some hard hits got in my credit and dropped my score that kept me from ascertaining financing. With then hurt my credit more. Some were hitting my bureau without my consent. As a result my credit has been repeatedly negatively impacted.
|
| 12/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma has used false and deceptive practices in reporting my chances of approval for a credit card from XXXX XXXX. They have stated that I had a good chance of approval so I applied and was denied credit card.furthermore it has damaged my credit file in which I seek remedy and since I was denied credit I want this iqury removed
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
When I signed up with credit karma it was to help my credit, not to impact it further. I received several credit offers that promised at the time when my credit was stable. Instead i received several companies that were phishing and cause several inquiries that impacted my credit. This situation cause my my score to go dangerously low.
|
| 12/02/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX today, I found on my Credit Karma report for 2 vehicles listed in my report that ARE NOT MINE!!!! Please remove at once off my report. Send me new updated report immediately.
XXXX XXXX XXXX XXXX Vin : XXXX XXXX XXXX 4 door XXXX AND XXXX XXXX XXXX Vin : XXXX XXXX Registered XX/XX/XXXX. These are not my cars and NEVER were my cars.
|
| 10/14/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
Servicemember |
|
Hi, I was recently on credit karma reviewing my information and I noticed XXXX hard inquiries, as well as a credit card opened apparently in my name with {$950.00} tacked onto it. Until today, I have never heard of the bank nor opened any new accounts, seeing as I am deployed XXXX at the moment.
Please help me resolve this.
Thank you
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On credit carma it told me i was pre approved for two credit cards. So i filled out for both of them. I was not accepted to either one and it put inquiries on my report which made my credit score drop. I only filled it out because ive never had a credit card before and it said it would raise my score if i got one but it made it worse.
|
| 06/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Well the problem is I don't have access to that account anymore more because I don't have that phone number anymore and I don't remember my password. And I gave them all the information they needed like social and addresses like that.The main thing I am asking them for is another credit karma card so that I can pull my money off of it
|
| 04/19/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX XXXX XXXX XXXX in XXXX Illinois will not take the car loan off my credit report. It is paid off I have called them numerous of times disputed it and went up there. The account was paid off over a month ago and when I spoke to the man at the facility about it he hung up after being rude the while time. I have proof it is paid off.
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
Back in 2021, I received multiple pre approvals from credit karma then they did hard inquiries bringing my score down when I was diligently trying to raise my scores and improve my credit.
They would say " excellent odds '', and your pre approved, then I would be denied.
I didn't know I could actually file a complaint against them.
|
| 12/04/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma has pulled my consumer report XXXX times from XX/XX/2022 through XX/XX/2022 without my knowledge, authorization or consent violating 15usc1681. Credit Karma had no authorization nor reason to access my credit report creating XXXX inquiries which negatively impacted my consumer credit report. FCRA Section 604 ( a ) ( 3 )
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2022, XX/XX/2022, XX/XX/2022, - emailed customer service in regards to linking my external bank account. Nothing fixed.
XXXX account was hacked.
XX/XX/2022, XX/XX/2022, XX/XX/2022, XXXX trying to activate my debit card they have not fixed it I was told to request another card ( XXXX card ). I'm yet to have access to my money
|
| 07/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I went to a XXXX XXXX in 2011 and defaulted on partial loan XXXX XXXX sold the debt to a add company called ad XXXX XXXX XXXX phone number XXXX XXXX have been trying to dispute it and remove it from my credit score due to length of time and they refused to remove has the debt has been paid by said company I feel it should be removed
|
| 09/08/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
credit karma informed me that i had high approval odds but both times I was denied even when my credit score was high than the first time, I have inquiries that where not needed and my credit score shot down dramatically and I have been denied for other loans, what makes matters even worse is that I seem to can not get them removed
|
| 12/02/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
I have payed my XXXX bank credit card down to XXXX and Credit Karma still says its at XXXX. Ive cancelled my XXXX bank credit cart and Credit Karma still says that the card is open and valid. The information on my credit report is updated according to Credit Karma and is rarely accurate. This is partially effecting my credit score.
|
| 04/14/2017 |
No |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
Older American |
|
A XXXX credit card was opened in my name with a {$4800.00}. Limit. It has since been over limit to over {$6000.00}. I learned of this through CREDIT Karma app. I also have XXXX dings. From collection companies that I have No idea about. I did have a bankruptcy several years ago but that information should 've fallen off by now ...
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I received an email from credit karma recommending I apply for a XXXX XXXX XXXX account. The email stated that I had outstanding odds of acquiring an account. I'm all for building up my credit but when I went to apply for it XX/XX/2022, I was denied. The email that was sent out to me from credit karma was dated for XX/XX/2022.
|
| 01/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I attempted to get my credit report from XXXX XXXX XXXX and credit karma but was unable to log in to either with my information. An error with the information is what showed on my screen. I seek a way to manually update a persons information and verify themselves with the credit bureaus so that she has access to my information.
|
| 12/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit karma said I had excellent chances of getting pre-approved for a credit card and more then once this happened a hard inquiry was made to my credit report because of it and I didnt even get approved for the card and I was supposed to be already pre approved my credit score suffered drastically over this false information
|
| 01/23/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Credit karma close my account and sent my money to the IRS instead of giving me my money so I could put in my business account after I reported to you about them not giving me a explanation for all this and still cant give me no reason, I feel they retaliated because I reported them. Credit karma banking needs to be close down
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Someone opened a credit card in my name back in 2017 and credit karma is just now showing me because they're using more than 70 % of the allowed amount and it's hurting me from getting anything I need. Also credit karma told me I could get a credit card myself so when I applied they denied and my credit went from XXXX to XXXX.
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma is the alleged problems to all my inquiries, several alerts I received from them the odds to receive a credit and the falsely advertisement that it wouldn't affect my credit score. I even emailed them about this, I have so many inquiries and everyone comes from credit karma. And it has affected my credit real bad.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit Karma repeatedly sent me emails that my score went up and that I qualified for several credit cards and secure cards to which I would apply to be denied and then find out that score I was provided with was not matching the score from 3 credit bureaus and XXXX, now I took hits to my credit applying under false pretense.
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
My name is XXXX XXXX I've been with credit karma since XX/XX/202, and i think I was deceived to apply for credit card through credit karma and I think it was im being mislead to apply for credit card and also preapproved for loans.i feel like they are giving me false information and I'm filing for emotional trauma and stress
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma falsely informed me that I was pre-approved for multiple credit card offers which were false causing consumer report hard inquiries and false hope. These offers would appear daily. After multiple disappointing pre-approval rejections I stopped applying. Now I noticed it's not just me being scammed and deceived.
|
| 12/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was a victim of Credit Karma giving me preapprovals for credit cards. When I applied, I was denied. I stopped applying and now I disregard the preapprovals offers. My credit was checked and caused a decrease in my credit score. I expect to be compensated from the results of this lawsuit and I may stop using Credit Karma.
|
| 08/17/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I contacted CFPB in XXXX concerning this issue.
Thankfully, the company claimed to delete the issues I stated. I've attached the notice from the company.
But these charges are STILL appearing on Credit Karma. Credit Karma claims the company has NOT deleted the items.
I want them to delete immediate as they promised.
|
| 01/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX is showing 24 missed payments from 2015. I first asked them why I was never notified of th miss payments by mail they said theyre not required too. Then I explained to them that I was enrolled in school and I sent over verification on serveal occasions. The late payments have never been removed from my credit report.
|
| 12/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The froze my account, sent me an email and said we did this for your protection ; they have failed to address the problem that occurred in all departments and told me to wait for an email. Its been more than 48 hours no one has called or emailed me. The have many of the same complaints : XXXX XXXX XXXX XXXX XXXX XXXXXXXX
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I used credit karma many times and applied for credit cards trying to build my credit with cards the showed my I had high chance of approvals and was denied multiple times because of inaccurate information. I would have never applied to these cards had I known I would of been denied and it hurt my credit score even more
|
| 08/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
Toady. XX/XX/XXXX, I attempted to obtain my XXXX XXXX results. Alas, it said my correct information was incorrect and I couldn't access them. So then I tried to make some accounts on credit websites all of which said the info didn't match the credit beauro. So someone has put false info under my social security number.
|
| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX Credit Karma froze my account I have a balance of XXXX in my account I have tried several times to get in contact with them and I was told that a team would reach out to me via email because they dont have a phone number they will not tell me why my account is froze nor when will someone be contacting me
|
| 08/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma is a very deceptive organization. They say that we are pre-approved and then deny us for all cards they say we are pre-approved for. I have over 200 inquiries on my credit report. This is going back from 2018 to present. I am homeless now and can not even get a place to live due to this and the low score.
|
| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
My tax refund was deposited into a Credit Karma account, I have tried for two days to receive my money from them and they are telling me I'm only allowed to transfer {$1000.00} a day which puts me in a bad position as I need the money that is in my account, they are telling me repeatedly that they won't give it to me
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have late payments reported on my report thats causing me grief and hardships from getting a home for my family my information is being trafficked without my consent and its casing me embarrassment and unfairness, and I also have falsely been told Ive been pre approved for credit cards that I have been denied for.
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
Between XXXX and XXXX, I was denied a credit card through Credit Karma. I was informed of a 90 % pre-approval and influenced to apply for the credit. Once done, I was denied and my credit score dropped. This was done on several different occasions. I believe this to be fraudulent activity which cost me financially.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
CREDIT KARMA PERFORMING HARD CREDIT PULLS CHECKS AND CONSTANTLY STATING PREQUALIFIED OFFERS FOR CREDIT CARDS THAT ARE CONSTANTLY DENIED AFTER THEIR STATEMENT OF 90 % APPROVAL AND CARD OFFERS COMING WEEKLY WITHOUT WARRANT OR APPROVAL. FALSELY RECEIVING CREDIT CARD OFFERS THAT HAVE AFFECTED MY CREDIT SCORE FOR YEARS.
|
| 09/25/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have XXXX credit card that I use, it is a XXXX XXXX XXXX cash rewards credit card. There are XXXX or XXXX other cards that I do not own on that credit report for credit karma, and it is making my credit score look poor and that is not good. I need these other cards that do n't belong to me off of my credit score.
|
| 02/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
XX/XX/2023 I tried to register for an account with Credit Karma online. I was unable to as someone else, who is not me, nor did they have my permission to, created an account. The fraudulent email used was XXXX. I filed a police report for identity theft, XXXX. I have been experiencing Identity theft for 10 years.
|
| 12/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
At XXXX, and Credit Karma, the later couldn't let me through, and XXXX would not continue the prompts online, making it frustrating. My room mate, XXXX got hers, but I could not. I need it to rent an apartment, or I will be homeless!! please tell me how I can get my report. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma promised me money if i got denied for any credit card that i could've qualified for. Never got the money but they have all my information. Now I'm getting all kinds of spam mail I've never received before that's happening now. There were hard inquiries made on my account through them because of this.
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma led me to believe that i could get personal loans and or a credit card to help build my credit since ive been using their app. Everytime i have been denied and my time is wasted as well as my credit report getting worse instead of improving it. This is unacceptable and should be resolved immediately!
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I was involved with the credit karma misleading promotions of credit cards. It stated I have been pre approved for a credit card in 2020. I kept on applying for different cards only to get denied. This has adversely affected my credit. The company stated I was pre approved. Then I got denied on multiple occasions
|
| 11/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Older American, Servicemember |
|
Credit Karma closed my account. The account was hacked and address changed on it. They won't send my money to me because they allowed it to get hacked. They kept letting it happen. All I want is the money sent to the original address that was on the account. They keep not sending it to me. It's been four months.
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I applied for a " pre-approved l Credit card on credit karma and was denied and my credit score got worse when I was trying to make it better because it used a hard inquirey check but if I'm " pre approved I didn't think that would have happened I noticed there's a ftc lawsuit and I would like to be a part of it
|
| 03/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Robbed me of my right money and slandered my reputation with my credit I had worked for yrs to buildeven went back to previous payments and collected money from the accounts I paid and got confirmation on them messed up my credit with cc they recommended that did the opposite of helping went from XXXX to & XXXX.
|
| 11/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
So basically I want to sign up for the online bank account or to see if I qualify for the prepaid Credit Karma card.
The issue is I no longer have the email XXXX associated with the account. I was unable to contact Credit Karma on their website for some odd reasons to get help with updating my email with them.
|
| 03/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Credit Karma has frozen my account with my federal income tax refund of {$770.00} i have called them numerous times and provided all documents requested. I need your help in solving this matter. Please contact me if you need any more information. Sincerely, XXXX XXXX Phone Number XXXX and my E-Mail is XXXX XXXX
|
| 12/25/2018 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX they received there equipment years ago and I have been dealing with this false reporting. Its not fair for them to do people like this. And then after they make your credit bad because they lie. Then they pertain like ok the equipment to old. You got your stuff on time and paid the bill its not fair.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I have applied for multiple Credit Karma offers that were " pre-approved. '' They did hard credit pulls, hurt my XXXX XXXX, made harder for me to get a card I was actually approved for. It was false advertisement to tell me I'm approved, do a hard credit check, then deny me or offer a lesser credit card offer.
|
| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Older American |
|
I have an account with Credit Karma, who after logging into my account, showed me the credit cards that I would be approved for, based upon my credit score. When I applied for the cards, I was declined, and the hard inquiry hit lowered my credit score.
This happened several times, over a long period of time.
|
| 01/03/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I keep reporting the same issues every month with the improper use of my credit score. You continue to allow these people to fraudulently use my information. Changing my credit score to XXXX to XXXX Ill be getting a lawyer. I no who is responsible I promise it will stop. One I get legal proof Ill go from there
|
| 08/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I just turned XXXX so I wanted to sign up for Credit Karma for a credit report. It told me my personal information was wrong even though everything was right. So then I tried XXXX and even the free annual credit report and all say my personal information is wrong. I don't know what's wrong or how to fix it.
|
| 06/16/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
It is about a year I am in the XXXX and have an account at XXXX XXXX XXXX. I also have a travel reward credit card, but when I wanted to get my credit report from Credit Karma, I was told they could not find my information, or there was a mistake in my information, but I am sure I did not make any mistake.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I have applied for several credit cards from credit karma that advertised i was peeped for but was declined for. This has lead to negitive information on my credit report and an now waiting on buying a house until its disappears from my credit report. I see this is a reoccurring problem from credit karma.
|
| 01/20/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Hi on my credit report there are some names that are under my name and I only go by XXXX XXXX XXXX Never XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX something all the names have been reported to the police and opened a report of fraud. Please help me take these names off because it 's messing up my life.
|
| 09/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
My name is XXXX XXXX and now Im a victim of fraud!. Someone in another state open a credit card in XXXX XXXX under my name. I called them several times, and no one give me an answer. They transfer the calls. I never open an account with that bank. Please I need to delete this issue from my credit report.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Hello I would like to report credit karma for showing false ads on credit cards I was approved for. This made me apply to credit cards and get declined which affected my credit score. Credit karma has done fraud and because of credit karma false approval postings, my credit score was affected negatively.
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
I have applied for many credit cards with credit karma after seeing my percentage of approval being quite high, and still got denied. That has negatively impacted my credit as Im trying to rebuild it. Its been on several occasions I was told my percentage was high of getting approved, then I was denied.
|
| 07/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My account with credit karma was locked for receiving a paycheck from my live in girlfriends employer. Credit karma insists the situation has been escalated and i will be contacted. There has been no contact and they refuse to divulge how to get in contact with the department that handles these matters
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On my credit Karma account the advertisement said my odd to be approved for credit card where good. I completed the application and was denied for several credit cards. This has had an impact on my credit scores and it is also false advertisement. I feel like I was mislead. The company is Credit Karma.
|
| 03/20/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On or around XXXX and XXXX. I received a lot of pre approvals from credit karma. Telling me to apply for personal loans and credit cards. I went and applied for these offers and was not approved. I would see these offers everyday when I logged into the site. This has damaged my credit report severely.
|
| 08/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
my account was compromised and multiple external banks withdrew almost XXXX dollars from my account. Credit karma said that I was the one to take the money. They Keep proceeding to decline my dispute and me and my kids are suffering. i dont have a job and that was my college fund money. please help.
|
| 08/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
Credit karma guarantee payment for credit card disapproved aplications fraud.. they guarantee an easy approval or a reward on theyre behalf. But fail to come thru after you compromise your credit with hard inquiries on your record and your info being used by others to open up loans with your credit.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
On XX/XX/2022 I applied for a XXXX card because credit karma said I was approved and I sadly was denied. I would like to join the lawsuit because it is wrong and misleading. XXXXam an honest working mother trying to build my credit to buy a home and it took points and 2 to 3 years to have it removed
|
| 03/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
I'm trying to apply to credit karma and to get a credit card but it's saying my information is incorrect. The only way I can think this might happen is due to my first state ID having the incorrect birthday. I got them to fix it but it's still saying on credit karma that my information is incorrect.
|
| 04/19/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I applied XXXX cards for XXXX shop but they rejected me with out any check or any control immediately and I lose my credit score This is not fare they did not check anything my current income or others.. I am complaining about XXXX Credit cards..
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TN
|
| 03/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I filed a dispute to XXXX, a account on my credit report was older then 7 years I used credit karma to do the dispute and it said by XX/XX/XXXX I should have a answer which I did not so I called XXXX they claim the account was already removed, credit karma failed to notify me or update there records
|
| 03/18/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
I have an account with credit karma. On credit karma, it's showing I have a lot of hard hits for serval loans : " XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX and XXXX ''. I've NEVER taken out a loan. I'm trying to get this fixed. How do I get this fixed? What are the steps I need to do?
|
| 04/07/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I viewed an hard inquiry on my credit report from XXXX Dated XX/XX/2018. Couldn't track down the address or who to contact. According with the Fair Credit Reporting act I am requesting that they met and demonstrated that their hard inquiry for XXXX XXXX met the requirements, pursuant to the Act.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I'm trying to repair my credit karma and they told me thru there app that I had an EXCELLENT CHANCE OF getting secured credit card from XXXX XXXXXXXX to help and assist with building my credit which I was turned down for and it hurt my credit and put me in a worst place it was FALSE ADVERTISING
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Had since 2017 made sure I was pre approved multiple times just to run my credit. I wasted countless close to XXXX on law firms and credit building attorneys online. They also promised to globose my credit which never happened. My accounts were compromised and cards were used. No answers since
|
| 09/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I never tried to call and fix issue because i thought maybe it was just mistake but I never realized every time this was hurting my credit score, I also did understand why I kept getting offers stating I had outstanding chance to be approved then I'm denied and credit score goes down horribly.
|
| 02/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Over the past year Ive been trying to find out my credit score, no matter what company I use none of them are able to identify my social security number. Ive confirmed with my social security card that its the correct number.
Im very confused on where to go from here. What help is available?
|
| 04/04/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX, XXXX XXXX XXXX Inquiry XX/XX/XXXX XXXX XXXX Inquiry XX/XX/XXXX XXXX XXXX Inquiry XX/XX/XXXX XXXX XXXX Inquiry XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX deal Inquiry XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX
|
| 09/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/23 I received an email from Credit Karma advising me that my savings and checking account has been locked and this may have come from suspicious activity. I tried calling and the customer reps are advising that they have no info for me. No one is responding to my emails or anything.
|
| 01/02/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Under my personal information, it states that I worked for a laundry company. I have never worked for a laundry company. I have no idea why this would be listed on my credit report and question if any accounts were open under my account that do not belong to me. Please remove this employer.
|
| 10/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I was a victim of Credit Karma preapproval scam. I was preapproved for several credit cards, then when I applied, I was denied. Each time they checked my credit which in return caused a dramatic decrease in my credit score. I am expecting to be compensated from the results of this lawsuit.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I use the credit karma app and they have told me that I have been approved for a loan or credit card and that it would go on my credit report for just a soft read of my credit report. That was a lie I have so many hard inquiries now that my XXXX XXXX tanked. Any advice will help thank you
|
| 12/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Credit karma originally had issues processing my legal name change from a XXXX XXXX to XXXX XXXX. Now that issue is fixed they cant open the car we it karma spend or save accounts because their system still has the social linked to the old name and now XXXX cant open the accounts I need.
|
| 11/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I Have a car loan that I didnt consent too. Ive tried calling Credit Karma and other places to see where this vehicle is, that I knew nothing of Title 15 1681.
Fraudulent loan has been place through my extension of credit. I will be filing a police report against Credit Karma for Fraud
|
| 01/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I filled my home address, date of birth and social security and Credit Karma indicated all the information that was given was incorrect. I would like to view My credit Report along with the information provided it, such as the home address, date of birth and the correct social security.
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Older American |
|
Credit Karma recommended I open a credit card with XXXX with an excellent approval odds approximately XX/XX/2022. I applied online and was not accepted. I called XXXX and told them what had happened that Credit Karma recommended I apply. Since then I have deleted the Credit Karma app.
|
| 09/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
See details, rates, and fees for XXXX XXXX offer options for XXXX XXXX Karma Guarantee : You'll be approved or CK will pay you {$50.00}.
XXXX XXXX XXXX Reviews Regular purchase APR:24.24 % - 35.24 % * Variable Annual fee : {$0.00} intro with auto pay, then {$39.00} after first year
|
| 01/25/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma and XXXX have been found liable to inaccurate information and false approval offers. To which they are still doing and not removing inquiries. I have multiple hard inquiries due to credit Karma & XXXX false approvals lowering my credit rating and increasing my inquiries.
|
| 09/10/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I was pre-approved for {$1500.00} on CreditKarma.com and so was my husband from XXXX XXXX. We already had a title loan with XXXX XXXX. This was not XXXX XXXX 's fault. It was Credit Karma. It said we both were pre-approved and we applied and got denied and our credit score went down.
|
| 04/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX my bank stated they were going to unlock my account and release my funds to me after I sent them documents which was my license and I sent them that same day and now there are ignoring my emails and not responding! They had no reason to lock my account Or Keep my money.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma is always offering me Credit Cards on their application! They say I have good or excellent approval options but when I apply I am refused! This has caused many unnecessary hard pulls on my credit report! They have damaged my credit with these mis-leading advertisements.
|
| 03/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2022 I did a credit card payment through credit karma supposed to be an instant payment to my credit card I linked my credit card milestone to my account and the payment was never made I've been dealing with this for about 2 and 1/2 weeks now they haven't put the money back
|
| 07/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
hello I was checking my credit report through CreditKarama.com and I saw a hard inquiry from a source that I do not recognize, and the report gave me the following address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX and that was XXXX XX/XX/2018XX/XX/2018
|
| 09/14/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I 've requested that Credit Karma correct how they are reporting some information on their site regarding XXXX accounts. They are reporting that XXXX XXXX accounts are deleted and on the same page they are still listing the accounts as mine as well as still reporting ... Which is it
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Karma app-As of XX/XX/23 has all my accounts closed, and XXXX XXXX XXXX on XXXX. As has me labeled as deceased. Im very much alive and I find this very disturbing and unprofessional. I would like this addressed and corrected asap. Thank you for you assistance in this matter.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit karma has sent me offers for car loans and loans saying that I had a great approval odds, so I can receive the loan. My credit goes up and down up and down and I never get these loans, false advertisement, fraud they say it want hurt to try but it always do effect my score.
|
| 09/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Pre-approved for cards not pre-approved for. Had me signing up for cards just to be declined and hits and points lost on my credit report based on information from Credit Karma they provided which was false just to get me to sign up very misleading and cost me in the credit world.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit Karma Always telling me I had a high chance to get approval on credit cards, buy now pay later, and personal loans but I would put my information in to these places and get turned down for credit then I started receiving phone calls, emails and txt messages from spam mail.
|
| 03/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
credit karma you are reporting account resolution service on my credit report by XXXX enclosed is there letter stating it is not reported REMOVE THIS ACCOUNT AT ONCE YOU ARE # IN VIOLATION OF FCRA enclosed copy of report 5 days from the time you receive this dispute to remove it.
|
| 11/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I have been a customer of the XXXX XXXX for 10 months and i have been entitled to a credit card. and my payments are punctual. but i cant check my credit score in any of the three company websites. i dont know what has happened.kindly can you check my credit score and let me know
|
| 09/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma would say that I was pre-approved for a credit card or had excellent chances of approval and I was denied each time. This has happened to me from XXXX through XXXX. It's just ridiculous that they are doing this to me and it leaves a hard inquiry on my credit report.
|
| 11/13/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XXXX XXXX, 2017 my credit score dropped with XXXX for no reason without explanation per credtit karma. My XXXX score has dropped from XXXX to XXXX for no reason. credit karma is either reporting inaccurate information or the 2 credtit bureaus are making mistakes that suits them.
|
| 08/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Checking on my credit through Credit Karma and noticed that someone stole my identity and putting in for loans and accounts. I reported to be removed from my credit and find out who stole my identity. I had a hard time getting back into credit Karna had changed my phone number.
|
| 06/07/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Karma states that I have XXXX inquiries with my XXXX & XXXX with XXXX this is incorrect - They have failed to issue a debit card replacement with my actual given name & also after some investigation they are claiming that I filed taxes with them in 2021 which is not true
|
| 10/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Between the years of XXXX to recent ( XX/XX/XXXX ) Credit Karma provided me with approvals on credit cards and personal loans, however when I applied I was denied. This misrepresentation impactee my credit score by applying for credit I wasn't ever approved or pre-approved for.
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I received several offers from credit karma stating I was approved for a credit card. I never was approved and they did credit check, causing my score to go lower. They also provided incorrect credit score. Embarrassing to think your score has increased and it actually has not.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma has been offering credit cards and loans that say I am prequalified for and after filling out multiple forms and impacting my credit, I ultimately did not qualify for. Is this legal to be misled this way. Im trying to improve my credit and it just keeps taking hits
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
On XX/XX/2021. I went into my credit karma app and it told me I was approved for a credit card for XXXX XXXXXXXX. So I applied. Once I did I was denied some time later. It really did infuriate me. If need be I can send you images of the hard inquiry that was made on XX/XX/2021.
|
| 07/30/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Okay my fiancee had his inheritance put in my name I did a credit check on CREDIT KARMA it show my money savings account and said order ur debit card and I put my information in and it declined me so now I can't find what bank my net worth is in or even use my money please help
|
| 10/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Im not sure if the specific dates. Ill have to search for the email. Credit karma pre approved me multiple times for a credit card but I was never approved. Im positive it was between the years XXXX. My credit was affected every time it said I was pre approved but I never was.
|
| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Credit karma approved my times for loans and credit cards.I applied many times and was denied and it made my credit score go down.They sent me many notifications from their app saying I was approved and through email.My credit went down and they told me it would not affect it.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I was pre approved through credit karma multiple times and was denied multiple times. I am still getting approval messages. It has lowered my score and I am seeing cards and loans that have hurt my score that I did not apply for. My score wasn't real great but know it's awful.
|
| 09/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
Credit karma claimed I was pre approved for a credit card and after application I was denied. Credit karma claimed that I was approved for a credit card as well and after I filled out the application I was denied. This has happened multiple times throughout the past two years.
|
| 07/07/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I have never lived in XXXX XXXX in XXXX, Ky. I have no idea how this address is showing under my name. I would like to know why it appears in addresses. I would like this removed and investigated as to why it appears. Has someone tried to obtain a loan or something in my name.
|
| 12/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Per the FCRA as federal protected consumer. I am now opting out of any and all authorizations. I the consumer may have given written & unwritten, verbal or non-verbal per 15usc6802.
15usc6508 15usc1681 15usc6802 15usc1681 15usc1602 16crf313.6 16cfr313.7 15usc1692d 15usc1692e
|
| 09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I have credit karma account and they are telling me Im preapproved for all these different credit cards and when I went to apply I still got DENIED & even worse they put it as a hard inquiry on my credit and I tried disputing everything off my credit but they wont take it off
|
| 09/24/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
Credit karma and XXXX XXXX stole my money and they both closed my accounts and keep telling me I have to call XXXX XXXX and XXXX XXXX keep telling to contact credit karma no one would listen to me and now they both closed my accounts and still have not given me my money back
|
| 10/01/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Someone used my social security to use a XXXX XXXX security service. I have never owned any kind of security system and this is a fraudulent item XXXX XXXX XXXX XXXX XXXX XXXX XXXX, 2014 Open {$4200.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX ( XXXX ) XXXX
|
| 10/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I received an email from Credit Karma that lists my debts in the subject line thus completely shredding any privacy policy. Anyone can see subject lines in emails as you scroll through them.
This does NOT constitute privacy for my personal finances. This should be stopped.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit karma repeatedly gave me approvals and had me apply for cards then affecting my credit score. They would say I was approved for loans then transfer me to Al these different sites followed by continuing harassment from multiple loan companies connected to their sight.
|
| 06/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I noticed on my Credit Karma report that there was a credit hard inquiry on my account ( first appearing on todays report, XX/XX/2019 ). I have not applied for an loans, apartments, new lines of credit, etc. Of course, Id like to know who and why theres a new hard inquiry.
|
| 01/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Update to credit file not being applied to my report for more than 30 days, balance is reporting as unchanged by Credit Karma, although my credit union reports it monthly on the XXXX none of the credit reports is showing correct information on balance for past 45-60 days.
|
| 12/11/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Starting in 2021 up til now, to work on my credit, credit karma would claim that I have outstanding odds to recieve a credit card approval, then I go and apply for it just to be denied and my credit drop and for them to send me a letter of denial and email pertaining it.
|
| 01/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I am a Credit Karma consumer I had been affected by the false advertisement of a credit card that was pre-approved for a 90 % chance of getting the credit card through Credit Karma and towards the end of the filing I was still denied and my valuable time had been wasted.
|
| 02/17/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I use Credit Karma to monitor credit activity on my accounts. Recently, I have received 2 unknown/unsolicited Hard Inquiries, one on XX/XX/XXXX ( XXXX, XXXX, CO ) and another on XX/XX/XXXX ( XXXX, XXXX, FL ). Please see attached for contact details of these institutions.
|
| 12/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
Well they never helped. Me fix my credit, and they took money from my taxes and they will always say my score was fair and I will fo somewhere else they will tell me my score was super low . I was actually happy thinking my score was getting fix but no I was played ...
|
| 04/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello, my name is XXXX XXXX XXXX, and as i was looking threw my credit report ; I came across a hard inquiry from XXXX XXXX for a past due bill I payed months ago .please help me get this removed from my credit report as it was resolved a long time ago.
Thank you, XXXX
|
| 02/06/2022 |
No |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
XX/XX/XXXX my account was accidentally closed out with credit karma and now my money in limbo. Instead of them putting my money in a my spend account they tried to send it out into a bank account thats no longer opened and I canceled that withdraw now my money is gone.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
After I filled my last complaint on Credit karma Bank they closed my account completely!! This so called bank is getting by with over charging people, False Responses, Refuse to be able to speak with a supervisor, hangs up on you, They are a complete Scam and Crockets
|
| 04/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Today XXXX. XXXX, 2023 tried to look up credit report on Credit Karma through XXXX and my social security number and address not matching my name. I do believe there was an identity theft and worried cause I'm unable to apply for anything. Would like to fix my credit.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
A company called Credit Karma says I have outstanding approval odds for certain credit cards or loans but after I applied I was denied. Also, Credit Karma said it was a soft pull and would not hurt my credit score to apply for these offers, however my score went down.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Older American, Servicemember |
|
Credit Karma said that I was pre-approved for a credit card, which, after I applied, was denied as I didn't qualify. The resulting hard check on my credit history hurt my score, and of course, the application process wasted my time, as I was not in truth pre-approved.
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit karma consistently srates i was preapproved and was always denied. Each time causing my credit score to be checked and causing a decrease in score. Ontop of then receiving non stop offers for loans, credir cards, lower insurance and etc that just are not true.
|
| 05/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
XXXX reported to Credit Karma that a credit card account ( XXXX XXXX XXXX ) was removed off my records! This created a drop of 8 points! I have never been associated with XXXX XXXX XXXX nor do I know anything about this company. I have not cancelled any credit cards!
|
| 11/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I keep getting preapproved credit card offers, build my credit etc that says odds of approval are great/high then I apply and get denied. Ruining my credit that I am trying to build! Then I get spam emails and calls from all kinds of places soliciting the same stuff
|
| 02/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I have been trying to get an accurate credit score and credit report from CreditKarma for over a year. My XXXX credit report is showing it hasn't been updated since XXXX of XXXX. I have attached 4 screenshots showing that this has not been updated since XX/XX/2022.
|
| 11/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I check my credit report and it shows that I have a car loan, and that I have also a home, I am just XXXX
years old. I need to report this issue in addition i want to buy a home and I will not be able to buy a car. In addition, I am unable to get my credit report
|
| 06/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
I've updated my information with all agencies. Credit Karma will not updated my information. All I get back are generic email messages. No contact information to speak with any one about this problem. I have emailed several times and continue to get the run-around.
|
| 05/31/2016 |
Yes |
|
- Incorrect information on credit report
- Reinserted previously deleted info
|
|
Web |
|
|
I just checked my credit report today on credit karma and i have a new loan that appeared on my credit report " XXXX XXXX XXXX for XXXX ''. The message said as of XXXX 2016 this has been added. I am confused as to why this is a new account added on my credit report
|
| 04/08/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
credit Karma will not remove a false name from my ssn, it has been used since I was XXXX, now that I'm XXXX and married and I want to buy a house I found this out. I finally got the false information ( collection debt ) removed, but my CK report calls me " XXXX ''
|
| 06/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
basically the identy theft people who took over all my accounts took over my credit karma account and other identity theft accounts i have no accesses to and are in my credit score stuff i need all of it locked down they got my imformation and credit card number
|
| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
Servicemember |
|
I lost my wallet and I have been learning of my credit report and my card ordered from credit karma was lost seeing that it was in my wallet along with my other items such as my XXXX business card given by a fellow member. Im reporting in case of fraud or scams.
|
| 02/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Disputed transactions Company refunded one was refunded instantly Been waiting on 2nd disputed transaction since XX/XX/XXXX.
Company refunded 2nd transaction today.
The dispute still no update The refund isnt available to me. But I have proof it was refunded
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On more than one occasion I applied for a loan or credit card that showed pre-approved and/or outstanding approval odds through credit karma and was denied. This put hard inquiries in my report, kept me from getting other credit and brought down my credit score.
|
| 06/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I logged onto credit karma to check my score and a random card from XXXX XXXX in Utah popped up on my account. I have never even been to Utah and I have no idea where or who this card belongs to. I filed a dispute but I am worried someone has stolen my identity.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma said I was pre approved for a credit card and when I applied I was denied and sent an enquiry to my credit and reduce my credit score and they said it will not affect your credit but I'm stuck with enquires on my account and reduce my credit score.
|
| 07/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma advised me today that an email XXXX went in and checked my report from XXXX thru XX/XX/XXXX. I asked credit karma how an entity can just get into an account and look over and over no response yet. I would like to know who this email belongs to XXXX
|
| 05/06/2019 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I provided account information which showed debt was paid. To credit Karma.
And it still is showing as 2 doragetory statements. Hospital bill {$500.00}. And {$300.00}. I sent authorization numbers and account paid numbers.
And it's still on my credit report.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
My student loans are affecting my Credit score on two credit reporting websites including XXXX and XXXX. On credit karma I was pre approved for a credit card by XXXX XXXXXXXX and denied due to my scores reflecting my school student loans that should be removed
|
| 07/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
On the date of Wednesday XX/XX/2023 Credit Karma stated I had an excellent chance of being approved for the XXXX XXXX XXXX credit card but upon completing the application, I was denied approval. I then took a screenshot of the denial statement for my records
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have a Credit Karma account that I started last year. Since then, I have gotten notified through logging on with them, that I would be approved for a credit card and twice I have applied, still no card, even though they CLAIM I have EXCELLENT approval odds.
|
| 11/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I applied for a XXXX XXXX credit card through my Credit Karma app. The app told me that I would definitely get approved for the card and when I did everything it said I was denied and it was a hard inquiry and so Im just wanting that off of my credit score.
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
There have been multiple times that credit karma has advertised that i was eligible for a new credit card, so while trying to build my credit i would apply only to be denied those cards. They have been very misleading when it comes to applying for new cards.
|
| 12/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
Servicemember |
|
I have gone to XXXX, used credit karma, XXXX, called my bank where I got my credit card, and everywhere they have sent me to no avail. I can not seem to be able to get a report since every time they say I use incorrect information, even though it is correct.
|
| 03/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I Have been trying to get a job as a XXXX and I need a Credit Report. It keeps coming up with that my Information does not match my Social Security number. I went to the Social Security office and my info is correct but it needs to be correct at the service.
|
| 08/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I reported Identinty theft when I noticed. A lot of things on my credit is not me I filed the proper channels immediately but still Im the one wiped out my bank account credits cards max out and my social security and all my personal info being spread around
|
| 09/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit Karma suggested some cards they gave me high percentage of probability I would be accepted and I was denied over and over again and it did damage to my credit report and I understand there's a settlement about that now and I want to be a part of that
|
| 09/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Credit karma has been falsely giving preapproval under under their websites for a different credit card information telling me that I was approved and then when I applied I was denied by several different companies which affected my score with false reports
|
| 10/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
Credit Karma is suppose to help you with your credit, however they don't they tell me to sign up for loans and i don't get approved. Then my credit goes down for a hard inquiry and I don't get approved for anything after taking all my personal information.
|
| 12/05/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Older American |
|
I check my credit scores via credit karma, XXXX XXXX and XXXX have arbitrarily and with out just cause lowered my credit scores XXXX by 38 points and XXXX by 51 points. I have recent inquiries and am update on all payments. They refuse to take my dispute.
|
| 06/26/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Some of the information on my credit report is not mine credit inquiries XXXX XXXX XXXX is false and also there 's a credit for auto loan I do n't even have a car Someone is using my information none of the identification answers where mines help me please
|
| 02/03/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American, Servicemember |
|
Credit Karma has had a temporary frozen dispute since XX/XX/2018 can not get them to correct problem contacted them # 6 times so I can not dispute balances on credit card balances which are usually # 2 month behind So this is keeping my credit scores down
|
| 12/03/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I was unable to register for creditkarma unless I used my married name. I have been divorced for several years and I was n't even married long enough to need to legally change my name. There is also an address on my credit report that does n't even exist.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
Unable to obtain my credit score for XXXX, nor file. I contacted Credit Karma to inform them of the issue and this issue hadnt been resolved. Its been about a couple months or close to year where Im not able to see any information which I do have credit.
|
| 02/25/2017 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Any time I try to acquire my credit report from any agency or company, they are unable to " verify my identity. '' I have had a credit card for over eight years now, and any time I try to check my score, I get the same response from every single company.
|
| 05/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
They will not let me do anything with my account even though I sent in all the proper documents like identity card and social security card pictures through email, uploading to website and chat box. My number need to be updated they refuse to update it.
|
| 09/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I applied for a pre-approved credit card on credit karma for a XXXX XXXX credit card and was denied after credit karma said i was preapproved for the card which has affected my credit score and unnecessary inquiries on my credit report. XX/XX/2020 XXXX
|
| 10/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit karma has my social security number attached to someone else 's name and I am also unable to get into my account. I have have money received from school Grant 's starting from XXXX to XXXX. I also have tax information filed that I'm unaware of.
|
| 03/16/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have a twin brother ( who has a similar name as my own ) and our SSNs are virtually the same sans a single number. With this being the case our credit reports have juxtaposed information on them. This presents a problem anytime our credit is checked.
|
| 09/03/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Credit Karma has sent me misleading offers about pre-approval for a car purchase. Which is not true, they have taken all my information and the alleged carvana company has denied me the pre-approval offered by credit Karma. they have made me lose time
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
Account was frozen for no reason and now for about 2 weeks I have been getting the run around and no access to my funds, all documents have been submitted to Credit Karma, but they continue to keep my money XXXX while they receive interest off of it.
|
| 04/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Credit karma XXXX XXXX XXXX XXXX XXXX XXXX Charged for the same transaction several times. And the company will not do anything about it. They hangup they laugh about it they will not let you speak to a supervisor. They will not give the money back.
|
| 10/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I was told by XXXX XXXX that I was pre-approved for a credit card. I was then denied by that credit card company when I applied and my credit score went down. I would never have applied for the credit card had I known I was not actually pre-approved.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma offering pre-approved credit cards and every time I fill out the form for a pre-approved credit card or loan I get denied which lowers my credit score an it says it doesn't lower my credit score but it leaves negative marks on my credit.
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Credit karma always send me reminder that i hace a new credit card fair approval. So make the application and i get denying and my high impact keep getting accumulated and my goal is to fix my credit not get it worst. Credit karma need to stop this.
|
| 09/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit Karma has been making unsolicited inquiries into my credit account every 3 days since XXXX - XXXX and ongoing. I did not apply for credit from anyone and only used Credit Karma years ago and that was paid off in full, at least five years ago.
|
| 03/10/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
XXXX and XXXX, both have errors on my credit reports. Each error is different with each agency. XXXX is listing employment places I have n't worked at for 7-10 years. I want it removed. I 've been on XXXX for 8 years. Why are they still showing up?
|
| 12/22/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
credit karma is reporting XXXX open accounts on my credit report that should be closed due to bankruptcy.the XXXX open accounts are both medical, XXXX XXXX IN. credit karma is wrongfully reporting this because equifax has already fixed the problem.
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have not received copies of the last 90 days of my statements so I can file for disputed transactions per UCC CODE.
I am asking again that these statements or my account that was closed ILLEGALLY without my permission be unblocked IMMEDIATELY.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
On XX/XX/XXXX around XXXXXXXX XXXX. I had outstanding odds on Credit Karma for a XXXX credit card. And it has already dropped my score down. Credit Karma Knows when it says excellent and outstanding it's usually approved I was immediately denied.
|
| 08/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Started A Investigation Through Credit Karma And Was Not Notified Of Completed Investigation And Was Told By A XXXX Representative that the investigation is still on going and that was at the thirty day mark now its 60 days in and still no update
|
| 02/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
On XX/XX/XXXX, I could not access my credit karma account due to an unauthorized and unrecognized email, XXXX. I could not cancel the account or speak to customer support about this issue. I need assistance as soon as possible on what to do next
|
| 03/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Someone has created a password to have access to my credit report. This is on Karma credit. The user is XXXX. This not my user name and I am unable to correct or change anything. Also someone has given access to a lender to hit my credit report.
|
| 08/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Our mortgage was remodified so it shows late payments which I understand, however all payments have been made on time since XX/XX/2017. There have been 19 payments on time since the modification. This just appeared on my report a few months ago?
|
| 05/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Had a mortgage with XXXX XXXX XXXX XXXX about 10 years ago. Received an alert from Credit Karma that XXXX XXXX removed my account from my credit report and caused an XXXX points drop on my credit score. Contacted XXXX XXXX but couldn't get help.
|
| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Credit Karma has not updated my XXXX credit score since XX/XX/2023.
I have had many accounts deleted or paid in full, as well as credit card balances paid down and need my score to update so I know where my credit health stands as a consumer.
|
| 12/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma sent me numerous of emails and also advertised within the website on my account that I was preapproved for a credit card and when I applied I wasnt approved which caused damage to my credit because of the hard pull of credit score.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma mislead me numerous times. I'm financially strapped and tried a few times to get a card threw credit karma them insisting I have excellent chances of getting a card. I tried like 4 different times thinking this time I'll get a card
|
| 09/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
Today I attempted to get a credit score And open an account on credit karma and XXXX so that I can start building credit and both companies would not allow me. It said that something was possibly opened using my ssn or my information was wrong.
|
| 06/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I got hard inquiry report on my credit, the report said a hard inquiry being pulled on XX/XX/XXXX from XXXX XXXX XXXX/XXXX XXXX, I called the no on there ( XXXX ) and said that theyre not responsible for the report being made, what should I do?
|
| 11/08/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
XXXX addresses appear on my credit reports that I have never lived at. I have been a victim of identity fraud/theft before, and I want to make sure that my information is accurate. I do n't want to become a victim of identity fraud/theft again.
|
| 09/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma Has Been Telling For Years Now That My Approval Odds To Getting A Credit Card They Recommend Is Either FairGoodExcellent And Once I Go To Do The Recommended Credit Cards I Get Denied, XXXX Dropped And A Inquiry On My Credit Report
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I keep getting emails & notifications saying my credit score increased yet it never reflects on my credit report. Credit Karma seems to be involved in fraud and lying to consumers. Their business practices are shady and they dont ever respond
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma kept showing me credit cards that I would pre-approved for. So I tried several times, trying every card on their list, only to be denied. This would negatively affect me credit score. This happened several times in the year XXXX
|
| 01/28/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
While reviewing the Personal Information on my Credit Report I came across names that are not mine that are attached to my Credit Report. This worries me due to how many Credit Cards and other accounts were attempted to be opened in my name.
|
| 12/18/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I checked my credit report and I found information on a home loan that took place in XXXX when I was still in high school ; This information I was not aware of. Also, there was details about a car loan in XXXX that I was not aware of either.
|
| 12/06/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
My social security card and permit were stolen. I had filed the police report with a lack of support. This year someone has been trying to open cards and cell phone services using my information. I do not know what other steps I should take.
|
| 12/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XX/XX/XXXX my account was closed, they said due to security purposes. It was because I transferred {$4.00} from XXXX account to this account, it got reversed and then it repeated. That is no reason to close someone's account for {$4.00}.
|
| 03/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My XXXX transferred funds from my debit card without my consent. I contacted the merchant and they refused to refund me anything. I filed a dispute with my bank and they also denied it without giving me a reason to why my claim was denied.
|
| 09/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I filed a dispute with Credit karma, because I tried to withdraw cash from an atm, But Received No Cash or Receipt, but the Money subtracted from my balance. When I filed the dispute Credit Karma closed my Account and have not contacted me.
|
| 03/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I've been trying to obtain my credit scores and reports through credit karma but i have had no success. I have submitted all proper identification they require and still no success. I have uploaded it into their system as well as mailed it.
|
| 12/20/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I tried looking up my credit on creditkarma and could not get it to work until I tried using my father 's name with my social security number and it worked. I need to get my father 's name off of my credit report and social security number.
|
| 11/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Servicemember |
|
I was told by credit karma that they needed to verify my identity to send my money from the closed checking account. the account was closed XX/XX/.
Today I have give them documents to verify my Identity they sent e emails conferming this.
|
| 07/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I want to report Credit Karma because they said my approval odds were something that they were not. Approval odds were incorrect when it came to credit cards that I applied for & then was denied because I based my decision on credit karma.
|
| 05/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
For years I've gotten messages saying I need to apply to credit cards with high interest rates to improve my credit score. On many occasions I have and was denied. As a result my credit score dropped because of the hard it. This is a fraud
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I just read that credit karma was sued for saying that I would be approved for credit and when I tried to get approved for a credit card I was denied because of my credit score I also tried to get a loan through credit karma and was denied
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
Credit karma told me I was pre approved for a home loan and ultimately I was denied and lost out on money and alot of time. I looked at multiple homes and chose a house. I paid for inspections on it and almost lost the place I was renting.
|
| 03/12/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
Older American |
|
I have provided www.credit karma.com with correct XXXX and XXXX reports. They have deleted my files and refused to reopen report the corrected files. They have no telephone support and for several months have not corrected my credit files.
|
| 10/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
CREDIT KARMA, I CAN NOT ACCESS OR DELETE MY ACCOUNT.
THEY HAVE NO PHONE # TO TALK TO ANYONE.
I HAVE SUBMITTED A FORM WITH MY PROBLEM AT THEIR SITE.
I SAW THAT PEOPLE HAVE NOT BEEN GETTING A REPLY FROM CK WHEN SUBMITTING EMAILS TO THEM.
|
| 09/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I used my debit card to make a purchase. That purchase was never delivered. I filed a dispute and the dispute was closed in my favor. Credit Karma has verified the dispute was closed in my favor and as of date refuses to return my money.
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
They gave me false hopes about being pre-approved for credit cards, loans, and auto loans and when i go to apply it lowers my score as im thinking i could be approved but havent gotten approved im seeking monatery reemedy monatery damage
|
| 12/07/2023 |
No |
- Payday loan, title loan, personal loan, or advance loan
- Personal line of credit
|
|
|
Web |
|
|
I've applied multiple times to get lines of credit and credit cards and personal loans and they said I had outstanding approval odds or great Approval odds and then I apply for it and I get denied and now I have bad credit because of it
|
| 09/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma has continually stated I am eligible or pre-approved for credit cards and when I apply I am denied. This has happened more than a dozen times. I am trying to rebuild my credit and they're being fraudulent with their offers.
|
| 06/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
There is hard inquiries on my credit report that were fraudulently done and there is old collections accounts that I disputed forever ago that either do not belong to me or the accounts were charged off at the end/beginning of new year.
|
| 10/14/2022 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
XXXX XXXX I applied for a card through credit karma because they told me in a promotion that I would get pre-approved. It also that it wouldnt be reported as a hard inquiry. I did not get approved and it was reported as a hard inquiry.
|
| 03/11/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
My credit score was increasing normally until XX/XX/XXXX with no hard inquiries made to it. When I verified it on XX/XX/XXXX, my scored hay decreased by XXXX with no statement or explanation reflecting the root cause of the reduction.
|
| 07/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit Karma has the karma guarantee credit cards you can apply for and if you are denied, they have to give you {$50.00}. On XX/XX/XXXX, I was denied and they have not paid me the {$50.00} that they said I would get if I was denied.
|
| 02/06/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma and XXXX Ive disputed wrong names and social security number and inquires that arent mine they refuse to move them and credit karma tricked me into saying I was approved for a card then I applied and my XXXX XXXX dropped
|
| 10/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma has told me on several occasions that I qualify for a new card and car loan with excellent approval only to be turned down everytime. This has caused my score to repeatedly go down and reflect negative marks on my credit
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
XX/XX/22 I applied for several credit cards, that were chosen by Credit Karma, claiming that my approval odds were outstanding. Cards that are among the denied were XXXX XXXX XXXX XXXX. My credit score then dropped after the denials.
|
| 01/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma ; My email is deactivated, I tried email the support member that's on their site. They need a phone number to call. It makes no sense I cant call these people that have ads on XXXX & XXXX but, no number.
Email XXXX XXXX
|
| 02/25/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma told meXXXX was pre approved for car loans and credit cards but when I applied i was denied resulting in a inquiry on my credit report. Now I have to wait some years before it is removed after damaging my credit report.
|
| 09/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma lie to me they keep sending me email about my approval is outstanding to apply for a credit card and if i don't get approve they will pay I applied twice and didn't get approved now i have high inquiry my score get down
|
| 10/27/2018 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have not received a bill in the past and suddenly have a notice on credit karma that I have an account in collections that I am not aware of. I dont not feel responsible and feel like this should be removed from my credit report.
|
| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I applied for a card they said had guaranteed me to get. I was denied. They promised me {$50.00}, yet have not received it. Now they have stopped answering emails ( changed emails once due to my email acting up. Its resolved now )
|
| 10/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Hello.
I'm trying to get my credit report but it displaying an error message saying that my personal information are incorrect.
My social number is correct, maybe some is incorrect in my name once I'm a foreign.
Regards, XXXX
|
| 10/15/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
no phone number to call company and ask how is checking my credit Loring, See if you 've made progress toward building a credit score.
You last checked in on XXXX/XXXX/16.
Credit Karma , Inc., XXXX. XXXX XXXX, XXXX XXXX, CA XXXX
|
| 01/05/2017 |
No |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I got an alert for a new employer listed and I am currently self employed. I need more information and Credit Karma has n't provided anything other than XXXX XXXX, 2017 XXXX XXXX as the new employer which is not me or my employer
|
| 10/11/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
|
|
Web |
|
|
Credit Karma told me I had good approval odds for a secured loan using my car as collateral and it used wording like take offer making me feel I was pre approved. I applied and was immediately denied after they pulled my credit.
|
| 07/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Three different times credit karma.
would send me a pre-approval guaranteed from discover for 5 % personal loan, once I applied for the personal loan and was approved, it was never 5 % it was usually anywhere from 15 % to 20 %
|
| 10/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
On numerous occasions I was pre Approved for a credit card & then denied once I ran the application. The app with misleading information was credit karma. It is still offering loans and cards pre approved but they are not that.
|
| 12/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
I received an email from credit karma money updating their terms. My concern is that it mentions Updating our mandatory arbitration clause that forbids class actions and precludes you from suing in court or having a jury trial.
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
On XX/XX/2023, I tried to access my Credit Karma Money account. Credit Karma refused to allow me access to my account, despite my providing them with pictures of my drivers license, social security card, and birth certificate.
|
| 10/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXXXXXX XXXX I got an email from XXXX saying I was denied based on my application via credit karma. I never applied for credit with XXXX, the application was submitted by credit karma without my knowledge or permission.
|
| 03/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
I Got a XXXX account from Credit Karma and they locked my card for reason did inform me or tell me why I have thousands of dollars in my account that I can not access and it is the only money I have to take care of my family.
|
| 09/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Since XX/XX/XXXX till XX/XX/, XXXX on behalf of XXXX XXXX have been checking my XXXX. Not sure why or how to make this stop but it is negatively effecting my credit and ability to open a bank account. Please make this stop!
|
| 04/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma is providing false advertisement. I was told I was preapproved for a loan and a couple of credit cards, but I went through the process and never got approved and I still got credit inquiries on my credit report.
|
| 12/11/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
on XX/XX/XXXX I open a certificate of deposit with XXXX the company start to report my payments as XX/XX/XXXX but up to now my credit score hasn't changed nor the credit agency hasn't posted no payment history on my report
|
| 03/01/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Tried to open an account at creditkarma.com, and it stated that the information that I had entered did not match their records. I have never visited or entered my information on that site before, or any website of that kind.
|
| 08/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma website advertises that I am prequalified for almost all the credit cards listed on there. When I tried to obtain one, I was denied and no reason was provided as to why that was. That hurt my XXXX XXXX in turn.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The FTC ruled that Credit Karma was to pay users for falsely telling us we we eligible for credit cards then not receiving credit card offer. I did not receive my part of the settlement. For they screwed the XXXX out of me.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit karma has been reporting false information as well as false pre-approvals! I am aware of the settlement and I am eligible.
They have caused me distress, and causing my credit score to decrease while believing them.
|
| 09/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I tried to apply for my credit report through Carma and indicatrd my social security number is wrong. Also tried to apply for XXXX XXXXXXXX credit card and the same thing happened. It is the correct number..please help. ..
|
| 06/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I've paid all accounts in full and its listed on report as closed also my credit score has not changed in 3 months or more I contacted them several times but it still doesn't change credit karma is not reporting correctly
|
| 08/29/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
A hard inquiry has showed up on my credit report and I did not apply for anything, this is fraudulent. WE received a letter from the IRS stating that someone has our information and is trying to use it to get credit, etc.
|
| 10/28/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
on my XXXX report it is showing an address that I previously lived at, that is not mine at all. This is recent activity, and I see it as means of a fraud or possible identity theft. I would like it looked into right away.
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Today, Credit Karma listed all accounts closed, and Consumer Deceased remarks on my XXXX reports. I am very much alive, and wish to know that was complete and accurate information sent to Credit Karma directly from XXXX.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I applied for a credit card through Credit Karma and it said it wouldn't affect my credit scores to check to see if I was pre-approved but they ran my credit and it dropped my credit score and showed up on credit report.
|
| 06/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
Contacted XXXX on XX/XX/2018 about another account. But I checked my credit report later that evening and there was a new inquiry on my report hard inquiry from XXXX XXXX. Never heard of this company.can you help please.
|
| 04/05/2017 |
No |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
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My name is and spelled as XXXX. My maiden name is XXXX. I have no middle name. On my credit report there is a XXXX and XXXX. Please have this information corrected on my credit report. My email address is XXXX Thank you
|
| 07/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma had a offer that say I would be fine but preapproved for a loan and three different hard inquiries put was put on my report dorming my credit score by XXXX points. Then they stated that I was not eligible.
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
In XX/XX/2022 Credit Karma sent me several pre-approved credit card offers. Two were for an XXXX credit card and one was for a XXXX XXXX card. I was denied after applying which is on my credit report and hurt my score.
|
| 09/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XX/XX/21 CreditKarma emailed me an Is this info correct This is not the first time CreditKarma had pushed me to complain as a consumer.
They act illiterate, uneducated, and I feel ignorant.
See attached documents :
|
| 06/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I did not authorize this creditor to run my credit I have never heard of them nor request credit with them.
Creditor Name : XXXX Inquiry Date : XXXX XXXX, XXXX Removed By : XX/XX/XXXX Type : XXXX XXXX Cards/Airlines
|
| 04/09/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I got a report from credit karma stating I have a recent hard inquiry from a company called XXXX XXXX on XX/XX/2019. I have never heard of the company and I did not contact that company for any business or whatsoever.
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
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Credit Karma shows on my phone app that on XXXX credit bureau I am deceased and all of my accounts are closed and Consumer is deceased. Please have credit karma reinstate all my XXXX accounts are open and being paid.
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I've signed up to get approved for credit cards in the past numerous times through Credit Karma, with empty promises of getting credit cards and I've always got denied and it really hurt my credit score tremendously.
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
continuous false and misleading advertising by Credit Karma. Who continuously states that my chances for approval of credit are excellent, but I get denied every time I fill out applications for the recommended cards
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit karma promised that if I paid items off it would boost my score XXXX point however it was only XXXX and they also said I was approved for cards several times and after applying I found out I was not approved
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I have received multiple offers for credit cards on credit karma and none of them have been approved although they stated that there were high of not guaranteed approval odds which is advertising false information.
|
| 01/04/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Some one made an account in credit karma and XXXX got my info for the job background and the addresses they had were places I never lived so these people were using my info to do something which I don't know what
|
| 10/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Previously, I received emails from Credit Karma for pre-approved credit cards and when filling out the information and submitting it I was denied due to previous bankruptcy and a hard credit hit was on my account.
|
| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma gave me a pre approval for a laf and credit cards when I applied I was denied and it hurt my credit score couldn't get a house or car because of the low credit score raised my interest on my insurance
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Submitted card application from a Credit Karma advertisement that mentioned I had high chances on getting approved and was denied. Looks like issue keeps happening and my credit score got affected because of this.
|
| 09/04/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021, a deposit was made to my account at Credit Karma, in the amount of {$30000.00}. Since that day, my account has been locked down, with no reason given for the lock down. I have no access to my funds.
|
| 09/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I checked my credit report and noticed inquiries from unknown sources { XXXX XXXX, XXXX XXXX, XXXX/XXXX XXXX and XXXX XXXX. I have not applied for any new credit accounts. I filed a complaint with the FTC as well.
|
| 02/23/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My credit report shows I took out a mortgage loan in XXXX, but I did n't I have never applied for a mortgage loan and do not have one. Also it says I filed bankruptcy in XXXX when in fact it was XXXX. Please help.
|
| 10/29/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I've used this credit reporting company for years and now they claim to not have any of my information in their system. The number for customer service diverts you somewhere else. Keep kicking my information out.
|
| 04/09/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Closed reports from a few years ago are still on my account.
XXXX DEPARTMENT STORE Closed Closed on XX/XX/XXXX XXXX XXXX XXXX Closed Closed on XX/XX/XXXX.
XXXX DEPARTMENT STORE Closed Closed on XX/XX/XXXX 2013
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I received a XXXX emails saying I was pre approved for personal loans and credit card options yet when I applied I was denied which ultimately lowered my score and made it harder to secure the finances I needed
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My account with credit karma was hacked and over XXXX taken. The security complaint was born out in their response, yet they decided there's no fraud. There is fraud, hardship and an uncaring corporate entity
|
| 11/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
On XX/XX/XXXX, I sent a letter to XXXX requesting my score be updated, as it has not been updated since XXXX. As of today, my score has still not been updated. This is hurting my chances of obtaining credit.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I belive I was sent through email/mail offers for new credit cards that falsely said I was pre-approved, giving me hope that my credit was on the rise to then drop XXXX or more points when I tried to apply.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Older American, Servicemember |
|
Was falsely informed by Credit Karma of excellent chances of being approved for various credit cards. This has caused numerous credit inquiries on my credit reports and a large decrease in my credit scores.
|
| 11/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
for the past 90 days since XX/XX/XXXX i have not received an accurate report of my credit/XXXX XXXX i was placed as an authorize user but still never got an accurate score reflecting me as an authorize user
|
| 11/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
XX/XX/2018 @ XXXX Made a call to XXXX XXXX which claims they have no record of the inquiry company, XXXX XXXX is an outsourced call center, Credit Karma is automated and I can not get the assistance I need.
|
| 04/26/2016 |
Yes |
|
- Credit reporting company's investigation
- No notice of investigation status/result
|
|
Web |
|
|
I have an old XXXX situation on my credit report, and the credit reporting agency will not do anything about it. They will not give me proper investigation results. Please can you help me with this matter?.
|
| 07/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I signed up for Credit Karma 's general services. I inquired about their deposit accounts but never opened one. They have been sending me emails saying I have an account and that I have statements waiting.
|
| 12/22/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
Although Credit Karma is not a " reporting agency '', they claim to provide this service to consumers and if their information is no correctly accurate, it affects my decision to make a request for credit.
|
| 11/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My account was frozen without explanation. I have been calling the Credit Karma bank for XXXX weeks. They continue to say check your email, or your account is in review. I have bills that need to be paid.
|
| 10/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I signed up with XXXX XXXX years ago. I have been a victim of false advertisement on numerous occasions. I was told I had a pre approval based on my credit ; just to get denied for credit cards or a loan.
|
| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma keeps sending me cards to apply for, saying my approval odds are great or outstanding..I try applying and am denied, left with hard inquiries on my report that are causing my score to suffer.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
Credit karma told me I was pre-approved for multiple cards over the past few years. I applied and was denied XXXX XXXX XXXX XXXX My credit went down each time and I'm just now finding out this is fraud.
|
| 09/08/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I was pre approved many times for credit cards and personal lines of credit and when I actually tried to sign up for it and entered my information I was denied and it caused my credit to drop every time
|
| 02/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have found out that credit karma is getting paid for using your information to these 3rd parties companies to get inquiries and tell u you are pre approve and tell u its not a hard pull on your credit
|
| 02/11/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
There was an unauthorized hard inquiry on my credit report, as provided by credit karma, from XXXX XXXX, today, XX/XX/2019.
Neither I nor any member of my family has contacted XXXX XXXX for any reason.
|
| 09/05/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I am a victim of Credit Karma marketing scams for pre approved credit cards and false/misleading credit scores. Ive had an account with Credit Karma for several years but recently shut down my account.
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
Was given pre-approval notifications for loans and credit cards for over the last 2 years with Credit Karma and have been denied for all of them. This has dropped my credit score instead of helping me.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My complaint is about Credit karma false telling me the im pre-approved and nothing multiple times in the last 4 years bringing ing my score down complaint ts are recently surging all over the internet
|
| 09/06/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Last month i went checking my credit score and it used to be XXXX and now it 's XXXX. I have not opened up any new accounts whatsoever, in fact i made all my payments on time. my name is XXXX XXXX XXXX
|
| 12/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
XXXX Locking accounts several times through out the day while Im in emergent need of relocating my family from harm. Cant transfer funds to external accounts call no help and get hung up on repeatedly
|
| 08/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/2022 Credit Karma Money, powered by XXXX XXXX, Member FDIC sent an email stating that my account would be closed. They are in violation of the Unfair, Deceptive, or Abusive Acts or Practices.
|
| 07/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I disputed a number of foreign transactions a few weeks ago but no action was taken. On XX/XX/2022, I received a provisional credit of {$160.00}, this was reversed the same day without any explanation
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit Karma gave me false information that I was approved for a credit card and that my approval was above average based on my credit score. I was subsequently denied and my credit score took a hit.
|
| 12/22/2015 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
I did not give XXXX XXXX to run a credit report to get service. I 've tried to get this off my hard inquirers Did not give permission. Please remove. Show me proof or remove from credit report please
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma told me I had high approval ratings on certain credit cards. Went to fill out the application and was denied. It happened 2 or 3 different times at different points in my credit history
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I am applying for a credit card through Credit Karma, according to the website they said I have a high possibility of approval or 100 % or something like that and I got denied that affect my credit
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma has sent over XXXX 's of adds to my home, phone, laptops, computer, as I applied & an I feel has never intended to assist with credit card assistance ... .Just abused my personal info
|
| 07/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
There has been a hard inquiry into my credit from XXXX XXXX that I did not apply for. I am concerned that someone has stolen my social security number and is trying to get credit cards in my name.
|
| 02/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I was on credit karma seen that I was pre approved for credit cards and signed and got denied even though it clearly said I had n excellent chance on getting the cards it happen for several cards
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I've been applying to Credit Karma Pre-Approved offers for loans and credit cards. The approval rate they have is nothing like advertised. It only continues to lower my credit score when I apply.
|
| 03/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Older American |
|
I bought my car insurance through Credit karma. Because my Credit Score went up XXXX points for more than a month and I have not received the points. I tried to contact them and it was impossible
|
| 05/28/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There are a couple addresses that I have never lived at. Also there is a name on my personal information that is not mine. Accounts that I have never opened are showing on my credit report too.
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I got a XXXX credit card from Credit Karma. Its been tough paying for it. I found that Credit Karma didnt explain the card correctly. I owe {$600.00}, and are under XXXX payments. Please help.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I would constantly get pre approved credit offers and guarantees bring approved and always running my credit which lowered my score and never gotten approved for anything more times than know
|
| 09/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX, I filed a dispute for unauthorized foreign transactions. Here is the case number provided : Case # XXXX No action was completed even though I completed a form that was required
|
| 04/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2022 at XXXX I submitted an online application for a car loan through a dealership name XXXX XXXX in New Jersey . I woke up XXXX to email stating a mortgage lender checked my credit.
|
| 01/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Ive been trying to look into my credit score but for some reason it keeps saying my credit score isnt found with the credit bureau. Is there a reason why my score cant be seen on any website?
|
| 05/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
I have been trying to check my credit score on Credit Karma and it says every time that my information is incorrect and doesnt match the credit bureaus records, all my information is correct.
|
| 09/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
i have a old charter XXXX on my credit tan should been off old banks want let me open account new even get a line of credit old i have theXXXX XXXX XXXX XXXX old paydays loans past 7 years
|
| 09/14/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
Older American |
|
A New York address is on my personal information. I have never lived in New York and this is the 3rd time I have reported this error! What do I have to do to have this wrong address removed?
|
| 01/21/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I have applied for many loans and credit cards through Credit Karma. Apparently they have been scamming users to apply knowing theyll be denied. This has effected my XXXX XXXX tremendously.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
Credit karma was sued for falsely reporting credit and essentially tricking consumers to run credit for credit cards. Credit Karma consistently reported false information and ruining credit
|
| 02/06/2017 |
No |
|
- Unable to get credit report/credit score
- Problem getting my free annual report
|
|
Web |
|
|
I tried to sign up with the credit karma app on my phone and it said my information does n't match. I do n't know what to do to make it match because I 'm putting my correct information in.
|
| 02/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
XX/XX/2021 I applied for XXXX XXXX through credit karma.
I was told my approval odds were outstanding. But when I applied, I was denied and my credit score went down at least XXXX points.
|
| 07/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Company : Credit Karma, receiving calls for another financial institutions, without my consent Wrong credit report, i wasnot approved for a credit card that was saying high % of approval.
|
| 02/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
Credit karma said on my credit repo.rt that i would get XXXXXXXX XXXX if i did not get approved for XXXXXXXX XXXX XXXX .l did not get approved and have not heard a thing from credit karma
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I applied for a credit card via Credit Karmas website sometime between XXXX and XXXX. The offer claimed to be pre approved but this was not the case considering my application was denied.
|
| 05/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
XX/XX/2018 I filed a dispute through credit karma. I can not file another dispute because the site thinks the dispute is not final.
Tried through XXXX via mail and phone with no results.
|
| 09/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
In XXXX I applied for credit cards that credit karma said I was already approved for than got denied for and it shows on my credit report. It show up on my credit report XX/XX/XXXX XXXX
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I was sent numerous pre approval credit cards and loans per Credit Karma. When I applied had my credit ran I was denied and it left hard inquiries on my credit which affected my scores
|
| 07/13/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
There was no Late Payment made for XX/XX/2018. Creditor XXXX XXXX reversed late payment charge and credited my account. However still reported as late payment for the month XX/XX/2018.
|
| 02/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I had been pre approved for credit cards on credit carma and then decided to try and get it so it would help my credit score. It then denied me and went on my score as a hard inquiry.
|
| 01/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I said i was guaranteed approved on credit karma for a credit card, i already dont have the greatest credit so i didnt want a hard inquiry for no reason. I definitely wasn't approved
|
| 10/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit Karma sent me offers to apply to a XXXXXXXX XXXX XXXX they said my approval is outstanding well i apply and was denied my credit score down for this fake offer of Credit Karma
|
| 10/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Signed up for credit karma.com today.
Credit karma never disclosed when advertising for sign up that it is a hard inquiry my score went from XXXX 20 points down just for an inquiry.
|
| 08/08/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
There is a XXXX XXXX Credit card balance and negative report on my credit. The information is not mine. My wife has a XXXX XXXX credit Card, but I do n't. Nor is my name on the card.
|
| 01/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
On multiple occasions Credit Karma has pre-approved me for credit cards when thats wasnt the case. I would then proceed to apply and get turned down in the end. Its very frustrating
|
| 09/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Multiple times I have been told that I have a 90 % chance of getting pre-approved and then I apply and then I don't get approved because of my credit score I want to be compensated.
|
| 09/01/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
I am XXXX XXXX XXXX and I have changed my email address to XXXX and number is XXXX. I am having trouble getting Credit Karma to update my account information so I am able to login.
|
| 09/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
So through credit karma i would be told i am pretty approved for credit cards yet when i apply be denied. That be very misleading and has tarnished my credit instead of helping it.
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma telling me i was approved for credit card and when I apply I was denied and car loans and personal loans making my credit score have hard inquiry making my score go up
|
| 08/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
|
|
according to credit karma i9 have been requesting a soft credit report every other day. i have not. i have closed the XXXX email associated with the account but it is still active
|
| 07/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
It say XXXX XXXX I made a new credit account with XXXXXXXX XXXX XXXX which caused a hard inquiry also XXXX XXXX it's says I started a bank with XXXX that I have no knowledge of.
|
| 09/13/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My credit karma account has been funded by someone who is not me. The extension account linked to my credit karma account is not mine. And i would like to close out the account.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I was victim of Credit Karma offering me pre approval for credit cards and then not getting approved which caused hard pulls on my credit and damaged my credit score even more.
|
| 11/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I had an account with Credit Karma and canceled it due to it not properly working and when i tried to recreate it keeps saying my information is not valid or matching anymore?
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
Credit karma sends me offers saying I'm pre-approved for credit cards and when I sign up for them, I'm denied...
The offers come frequently and I think it's lowering my score
|
| 10/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma falsely told me I had been pre-approved for credit offer leading me to apply and incur a hard inquiry on my report only to get denied and damage my credit report.
|
| 10/13/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
There is an address on my report. I have no idea who 's it is I have never lived there and do n't know anyone who could live at this address. It is XXXX XXXX XXXX XXXX co XXXX
|
| 08/27/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma told me I had excellent approval odds and that I was pre approved for credit card. I was not. I was denied and it hurt my credit due to the misleading false info
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I received offers from credit karma about Pre approvals of credit cards to build my credit, which I was not approved, thus causing my credit to drop due to the hard inquiries
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma deceived me by stating pre approval and I was not approve to the card they offered me by stating I was approved and I was declined which reduced my credit score
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I have been sent numerous emails from credit karma saying I am pre-approved for a credit card but when I apply I am denied and there are hard inquiries from the credit check
|
| 03/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Saturday XX/XX/XXXX I checked my credit score in the morning on credit karma and it was XXXX, the same day in the afternoon my credit score went down 57 point with no reason
|
| 08/23/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I do not open a credit card or anything else in the name of XXXX XXXX XXXX. I want this removed from my credit information. Please investigate and see who opened that fraud
|
| 01/14/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
Credit Karma has XXXX open accounts for XXXX.They have both been discharged in a bankruptcy therefore they are closed.I tried 3 times to get them to fix this they have not.
|
| 12/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I was updated through the credit karma app and it said i had great approval odds for credit cards, but none went through and came up in my credit report ast hard inquirys.
|
| 09/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I'm trying to file a complaint for the Credit Karma Credit Card Scam. I got a card from them a while back & they XXXX me. Then they shut down their card services program.
|
| 11/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma account was created that i did not authorize and was un aware of until now.
over 92 credit cards have been applied for in my name that i never signed up for.
|
| 08/03/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello i have a XXXX credit card and i check my monthly reports on Credit Karma I've never been late on payment and my score went down 30 points and i don't understand why.
|
| 10/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma said i was Pre-approved for loan with XXXX XXXX on XX/XX/XXXX, XXXX just to get denied and now i have a hard inquiry on my credit and my score dropped also.
|
| 10/30/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Attempted to open credit karma XX/XX/XXXX but it failed to open because it claimed it couldnt verify my information when i am well within the system. This is ridiculous
|
| 07/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
There were several occasions where credit karma guaranteed if I wasnt approved then they would pay me. This happened multiple times as I am trying to rebuild my credit.
|
| 03/19/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have paid all my bills on time and decreased my balances and the dropped my credit score by XXXX XXXX when I contacted them their response absolutely makes no sense.
|
| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
Between XX/XX/XXXX and XX/XX/XXXX I was preapproved for several credit cards threw Credit Karma and I was denied. This has created a negative impact on my credit score.
|
| 09/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I was told by credit karma that I was pre-approved for a loan in XXXX, 2022 with 90 % approval odds and was subsequently denied with a hard inquiry on my credit report.
|
| 02/09/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX Put a Hard Inquiry on my credit and i never requested for a auto loan, or agreed to them running my credit for anything.
|
| 05/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
For years I have gotten text messages and emails advising me to apply to high interest credit cards to boost my credit score and was denied. It reduced my credit score
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
My problem is with Credit Karma, they said I can apply for a credit card, and when I apply, the bank does not approve it, and that has affected my credit scores a lot.
|
| 07/24/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
The address below i do n't recognize I never live in TX. I never visit TX I assume some one is trying to commit fraud using my name.
XXXX XXXX XXXX XXXX XXXX, TX XXXX
|
| 12/29/2015 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I lost my social security card and now i am unable to open a bank acct in my name. I attempted to sign up for credit karma, and it 's stating that info does n't match.
|
| 12/05/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I want to start building credit and tried checking my info on credit karma, ive put my name down with every address i lived on and it tells me the info i put is false.
|
| 06/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
credit karma had guaranteed approval for loans credit etc and when Applied it would get denied causing me to take a bigger hit to my credit and making my credit worse
|
| 10/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma said that the credit cards saying I was pre approved for, were incorrect, causing a hard hit to my credit score. This effected my house buying g process.
|
| 10/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My account was on hold for security reasons and i have verified my identity Now they are telling me no money is in my account Also their is no customer service number
|
| 01/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
Credit Karma promised pre approval with excellent odds of approval when I was denied for said credit cards. The resulting applications ended up hurting my XXXX XXXX.
|
| 02/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma, sent my several false credit card approvals. When I applied for them I was denied and inquiries were attached to my name. This has hall several times.
|
| 12/12/2016 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
XXXX has decreased my credit score but does not properly state why, what bill was late or delinquent or what was added that decreased my score by up to XXXX points!
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
XXXX I received Pre approvals for credit card/loan offers through credit karma that once I applied, I was denied. Effected my credit score and left hard inquiries.
|
| 01/12/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Applied for a credit card through credit karma after being told i would be approved or get XXXX dollars and i never got either accept a decrease on my credit score
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
credit Karma promises that they had been " pre-approved '' for financial products, including major credit cards.
Not being true my credit score drops considerably
|
| 03/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma stated that I was pre approved and had an excellent chance in getting approved for certain credit cards and was denied and it effects my credit score
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I have been directed to apply for credit cards thru credit karma thatbibwas pre approved for and then denied and it caused my score to go down from a hard inquiry
|
| 01/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma pre approval denials. I was targeted after building my credit with the same offers only to be denied and receive inquiries that lowered my XXXX XXXX.
|
| 09/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit Karma advertised multiple credit cards to me with pre approval odds at 90 %, give or take, but I would always get denied and take hits on my credit report.
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have been using Credit Karma to track and try to establish/build credit. I am unsure, but their ads of being prequalified may have negatively impacted my score
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
Credit Karma put on my report that I qualified for a lower Interested rate for my vehicle and when I applied I was denied and it lowered my score after applying.
|
| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I applied for credit cards on credit karma saying I was " pre approved '' when I applied I was denied or was told that I would need to send money for collateral.
|
| 12/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I'm trying to get my credit report and its saying that my information does not match. I've tried entering old addresses and it's still not matching. Please help.
|
| 05/11/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I tried to set up an account on creditkarma. I was unable to. Because someone already set up an account. Using my personal info. Please something has to be done.
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
I have a credit karma account. I applied to at least XXXX credit card applications believing that I was pre approved for the cards because credit karma said so.
|
| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I've been getting pre-approval letters from credit Karma for years now & when I submit the pre-approval I still get denied & it give me a hit on my credit score
|
| 03/19/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
See attached advertisement. It doesn't talk about credit score down payment, points or apr. No way this apr was available at the time the advertisement was out.
|
| 10/15/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I have an address I have never lived at.. The address is XXXX XXXX XXXX XXXX XXXX, ok. XXXX I do n't even know how it got there.. Would like it removed please..
|
| 03/04/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was robbed and they used my cards they also have my identity and social and dob so I want to alert people if they try to take out any loans or use more money
|
| 03/22/2017 |
Yes |
|
- Incorrect information on credit report
- Reinserted previously deleted info
|
|
Web |
|
|
Back in XX/XX/XXXX a number of accounts were deleted from my reports per Credit Karma and replaced back on. With this happenng my scores down over XXXX points.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma giving hard inquiries to check if Im approved for pre-approved cards, also would apply for cards that said Id get approved for but Id get denied
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma. I have constantly been told that i have high approval odds and apply get denied and now have inquires. XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX
|
| 05/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2023, Credit Karma reported a 114 % utilization rate on my XXXX XXXX when it was at 10 % causing my score to drop and furnishing false information.
|
| 09/09/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
Credit karma pre approved and said I had very good approval odds for a loan up to XXXX dollars with XXXX XXXX, but when I talked to XXXX XXXX I was denied.
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
For approximately the last 2 years Credit Karma told me I was pre-qualified for credit cards only to be denied and have a hard inquiry on my credit report.
|
| 09/14/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Build credit off of credit karma website even if you sit the qualifications your denied and it's on your credit report they claim pre qualify buts it's not
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
Credit Karma said I was approved for a credit card on numerous occasions. XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I applied and was turned down each time.
|
| 01/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Credit karma said i was approved for a credit card and when I applied i got denied and i seeing that there is a law suit for that reason for credit karma
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I got email from Credit karma saying I was pre approved so I filled out them it said I was denied it has happened twice and it messed up my credit score!
|
| 03/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loans are closed but its constantly also saying on my report it is increasing it made my credit score go down over 30 points from XXXX to XXXX
|
| 08/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Someone created an account with credit karma and is illegally accessing my account as it was linked to an email I dont recognize. The email is XXXX XXXX
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In 2022 Credit Karma said I was pre-approved for multiple credit cards that I was not approved for therefor causing negative impacts to my credit score.
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
My credit report shows no score or any debts anymore. Ive tried to reach out to the credit karma and XXXX, but to no avail. Everything just disappeared.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma told me I had a 90 % chance of approval for a XXXX credit card in which I applied for twice and was turned down causing a drop in my score
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I used Credit Karma thinking it was going to give me correct info to apply to credit cards. But I was denied credit after they said I was pre approved.
|
| 09/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma suggested cards I was pre-approved for without a credit check. I applied, was denied and found that my credit score went down dramatically
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
Credit karma sente pre-approved credit card offers, I then got denied after they ran a credit check.it affected my credit score with a negative impact.
|
| 09/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit karma claims pre approved status before applying for a credit card, and those claims are false and caused me to drop my credit score immediately
|
| 05/27/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There is a wrong address. XXXX XXXX XXXX. Ma. Never lived there. And I 've never heard of the company XXXX. These belong to someone else. Please remove
|
| 03/07/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
A name on my credit report is wrong - I have never been XXXX XXXX - please remove.Names Reported XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma advertised that guaranteed approval applies on their site. However, no instant approval during such. This process affected credit scores
|
| 10/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Upon checking my report at CreditKarma.com I found that they were using my personal identifying information without my written consent. on XX/XX/2022
|
| 04/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was chargerd {$180.00} by a company called XXXX on my credit karma savings account that I did not authorize at all. So I ordered a new debit card.
|
| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma use false advertising pre-approval for me to run my credit and dont approve me for the account such as bank accounts things like that.
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I attempted multiple times with pre approved selections credit karma posted for me and received denial after denial making my credit score plummet.
|
| 11/30/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Says I lived in XXXX. I 've Never in my life lived there. I 'm born, raised, and still a XXXX female.
Please remove that XXXX address.
Thank you.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Ive applied for several credit cards that credit karma said I was pre approved for but when I applied it said I didnt qualify. So I feel decieved
|
| 09/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
When Ever I apply for a credit card threw credit karma that they say I can definitely get approved for it always deny me after application is done
|
| 05/25/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I attempted to check my credit score. My SSN wasnt accepted and so i wasn't able to apply for a loan. I was also denined completing my tax return.
|
| 01/29/2017 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There are XXXX addresses that are incorrect. XXXX of them I believe was used for fraudulent activities. I 'd like the incorrect addresses removed.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma falsely offered me 90 % success rate on multiple credit cards, causing unnecessary credit checks and ultimately a decrease in score.
|
| 10/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma has done a lot of unlawful activities using my name that has made my life hard. I have a wife and XXXX kids can you please help us?
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I was subjected to Credit Karma 's false pre-approval claims to credit card companies. How do I go about signing up to be a part of the lawsuit?
|
| 11/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Have been seeing my social security used in XXXX couple of websites and also loans that I havent even applied for thank you have XXXX great day!
|
| 09/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
i have a problem with credit Karna about being open an money spend account and saving aacouny with them. Due to they can not verify my personal.
|
| 11/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On Credit Karma , INC pulled my credit on XX/XX/2023. Federal laws broken are 15 USC 1681 A 1-6. This was an invasion of my financial privacy.
|
| 08/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma heavily advertises its credit card on XXXX claiming free food, gas and other items without any disclaimers or actual information.
|
| 03/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and XX/XX/XXXX These were all soft inquiries that I did not authorize
|
| 12/08/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
Servicemember |
|
There is name listed as XXXX XXXX XXXX listed on my credit report. This middle initial is incorrect.
My name is XXXX XXXX XXXX.
Thank you.
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
I know within the last 6 years credit karma advertised to me a guaranteed approval but it was a lie. I caused my credit score to be impacted.
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
When I signed up for credit karma it stated I could get approved for credit cards but all along I didnt get approved and it went on my report
|
| 06/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
there are 16 inquiries don't belong to me and i called XXXX XXXX and they told me to file complaint here. i am VICTIM of their inquiry issues
|
| 02/20/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Tried to get my credit score by registering on credit karma and it keeps saying my personal information does n't match the bureau of records.
|
| 04/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hard inquiries on credit report from unknown sources and lines of credit I did not apply for XXXX XX/XX/XXXX inquiry XXXX XX/XX/XXXX inquiry
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Attempted to obtain a credit card through credit karma alleging pre approval. I was denied. Negative inquiry against my credit as a result.
|
| 06/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have two inquiry that are posted from XXXX XXXX XXXX and a bank that is not from me can you please remove them or investigate the problem
|
| 09/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
On several occasions Credit Karma suggested cards saying I would be extended credit and I was rejected. This further hurt my credit score.
|
| 01/14/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
my info does not match up with my social security number and i put in all of the correct information in and i still cant access my account
|
| 12/15/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Was told that my credit score was high enough to apply for aXX/XX/XXXXyet it wasn't and I was denied and it made my credit score go down.
|
| 08/17/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
XXXX and XXXX have reported that there was an address change that is not true. I have never visited, lived in or know anyone in XXXX, ca.
|
| 10/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
XXXX XXXX credit card Open XX/XX/2018 Its not reporting on my credit report For all three credit companies Plus my users on they report
|
| 02/18/2017 |
Yes |
|
- Incorrect information on credit report
- Reinserted previously deleted info
|
|
Web |
|
|
Hard inquiries where removed from my credit report then added back on. When I called the customer service they were absolutely no help.
|
| 01/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I had applied to various pre-approved credit cards on credit Karma and was denied on all of them which resulted in me get a low credit
|
| 12/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
Credit karma stated I had excellent chance of getting approved for the credit card.. XXXX and XXXX XXXX credit card XX/XX/2022 2022
|
| 11/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I was offered pre approved notices fro. Credit Karma from XX/XX/2022 to current. I applied to a couple of the offers and was denied.
|
| 09/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit Karma sending numerous emails stating that I qualified for many different credit cards. Was denied one everyone I applied fot
|
| 06/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I tired to open up a credit karma account it says the info dosent match whats on file but i never opened up a credit karma account.
|
| 04/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Family members tried to physically injure me XXXX mortgage loan Vehicle loan Idenity /social Email/XXXX Child support Student loans
|
| 10/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The loan balances are not updating, is it being reported to the credit bureau monthly or quarterly? and how often should it update?
|
| 10/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX Last reported XX/XX/2023 {$4400.00} Open balance {$16000.00} Balance is XXXX and company will not correct reporting
|
| 10/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Ive received serval pre approved credit card offers and when Ive applied to them Ive been denied. This has happened several times.
|
| 09/13/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
Every time i try to check my credit score it says my personal information is incorrect. I put in all my old addresses and nothing.
|
| 02/04/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Several hard inquiries on my credit report from XXXX XXXX to XXXX XXXX 2015. Not used with my permission. Possible identify theft.
|
| 09/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Applied for a credit card through Credit karma, now I have hard inquiries, it lowered all my credit scores. Did not approve that!
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit karma would send me pre qualified credit cards and loans and Ive been denied for several. The latest one was XXXX of 2022.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Credit karma was posting pre-approvals onto my account which in turn I applied, was denied and cause hard inquiries on my credit.
|
| 02/13/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
went online to check my credit score and saw that i had an account open with XXXX XXXX, i had never applied for that credit card.
|
| 02/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
My credit score shows me one thing when I check but when I apply somewhereand lift freeze it shows them about a 100 points lower
|
| 02/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma tells people that they are pre approved for credit cards when they aren't. This has happened to me many many times.
|
| 09/03/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
I was told via Credit Karma that I was pre approved and after submitting my info along with a hard inquiry I was denied the loan
|
| 06/28/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXXXXXX credit card account showing a balance of {$10000.00} on Credit Karma ( reported by XXXX ) is not my account.
|
| 05/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
During application for a XXXX credit card an equipment failure sent the application to several past pages. My credit is at risk.
|
| 04/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX XXXX, FL XXXX XXXX Inquiry from XX/XX/2017 XXXX XXXX XXXX XXXX XXXX Inquiry from XX/XX/2017 I do not recognize this at all.
|
| 03/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
Older American, Servicemember |
|
Account was active then it disappeared I'm now being blocked from accessing my account won't even allow me to change my password
|
| 05/10/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
On my credit report it shows I have late payments, when you check those payments you can see they are not late they are on time.
|
| 03/14/2016 |
Yes |
|
- Incorrect information on credit report
- Public record
|
|
Web |
|
|
Ok I seen some information that I never used or did I think someone using my information and making my credit bad identity theft
|
| 10/25/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Checked credit score, they showed we have a home mortgage since 2012.
This information is incorrect. We have no home mortgage.
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
ive been trying to get credit karma help me have acess to my acct of over 6 months rep msays everything looks good but its not
|
| 03/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma said I had excellent odds of being approved for a credit card and I was denied. Causing my credit score to lower.
|
| 01/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
Back in mid XXXX I was told I was approved for a credit card and I wasn't approved when I applied for it and it hurt my credit
|
| 03/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
My Credit KarmXXXX account was closed due to fraudulent activity and have since been banned from using their credit services.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Credit karma has pre approved me for credit cards many times with very likely to receive and after I apply I am always denied
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma told me their were pre-approved to get me to apply for offers, but in many cases, the consumers did not qualify.
|
| 09/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
They keep sending me pre approved credit lines that I get denied for upon applying. Also the credit score shown is incorrect.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I was given false information about being able to qualify for a credit card. My information was also used without my consent
|
| 10/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I checked my credit karma and it claimed my credit score went down XXXX points when I dont have any debt or any credit cards
|
| 01/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I called and emailed Credit Karma many times, I was told the {$50.00} bonus would be paid by XX/XX/XXXX. But I never get it.
|
| 04/12/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XX/XX/2018 I reported a dispute with XXXX on my account they never completed the dispute and they dont let me create another
|
| 12/21/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
Older American |
|
Credit Karma has put a wrong information on XXXX credit report time after time and there are not pay attention to my despite
|
| 01/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I I can't access my XXXX XXXX because it has an old phone number and I can't and I can't fix it for my new number XXXX XXXX
|
| 11/07/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Don't want a card provided by your employer or the government
|
|
Web |
|
|
Fraud on my name and accounts not me accessing any of my information so dont let use it add cash Im my name XXXX XXXX XXXX
|
| 11/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
Credit karma said I had cards approved to help my credit I applied and the kept hitting my credit report, and then denied,
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma pre approved me for several credit cards in which I was not approved for therefore impacting my credit score.
|
| 05/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
I'm trying to dispute these hard inquiries on that's on my credit. It is not me who ran these hard inquiries on my score
|
| 01/18/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
I had been mislead by there " pre, -approval '' advertising at 3 times I was lead to believe. I'd be able to get a loan
|
| 11/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
|
|
Some one has made many accounts using my identity and accumulated much debt on my credit report I don't know what to do
|
| 09/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit karma has been falsely advertising pre-approved credit cards. And I have an one of the victims affected by this.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma made false reports saying that i was approved for credit cards and i was denied and my credit was affected
|
| 06/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Credit Karma will not give me access to my account and will not mail me a new debit card which was stolen and canceled.
|
| 01/21/2017 |
No |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
credit report say 's that I lived at XXXX, XXXX XXXX, XXXX. pa XXXX well that is wrong, I never lived at this address..
|
| 01/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma said I had offers with high likelihood I qualify for loans and cards but where false and I didnt qualify
|
| 06/13/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
My social security card is not matching my name what do I do? I tried my maiden name and my other husbands name also.
|
| 02/14/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have not applied for credit at multiple institutions that are stated on my credit report as a hard credit inquiry.
|
| 07/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I applied once for a pre approval & it denied me n gave me 2 hard pulls when they said it wouldn't affect my credit
|
| 02/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma said i was approved on credit cards that I applied for and was denied causing my credit score to drop.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
XXXX has preappoved me for loans that after I apply, I dont qualify for leaving me with a hard inquiry and no loan.
|
| 11/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
My ssn has been compromised!! I was trying to get credit karma on my phone and I believe I was hacked!! Please help
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Credit karma/ XXXX listed me as deceased and all my accounts have been closed and credit score completely removed.
|
| 10/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
I HAVE DISCOVERED THAT UNDER 15 USC 6802- MY INFORMATION WAS DISCLOSED TO THIRD-PARTY AFFILIATES MULTIPLE TIMES.
|
| 09/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Was approved or told I had excellent chances of receiving a credit card thru credit karma to end up being denied
|
| 02/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
Credit karma per approve credit card they lied about my approval for cards when I applied I was denied instead.
|
| 05/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
Received several emails about loans that were opened in my name along with a credit card that was mailed to me.
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I would like to know the date when I gave consent for my information to be stored with these corrupt companies?
|
| 01/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
attempted to sign up for free score but was asked for a credit card which their commercial says they do not do.
|
| 01/20/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
They saying that they ca n't find me like my SSN its right idk what to do help me fix it I need my credit score
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Im a victim of credit karma eligibling I been approved for a credit card and got denied and receive an inquiry
|
| 09/12/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
On my credit karma it is showing XXXX $ open balances I need more info how I have this much in open balances?
|
| 01/24/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit karma card advertising was misleading making me believe I was guaranteed approval which wasnt the case
|
| 03/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I have a derogatory account showing from 2010 on my credit profile ... reference number XXXX on XXXX and XXXX
|
| 12/01/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX address shows on my credit report I never live there
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Numerous credit card denials on my credit report in which credit karma stated that I had good approval odds.
|
| 09/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Problem with credit karma and the misleading credit card offer that plunges your credit score when you apply
|
| 05/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
have a hard inquiry made by the Institution Information XXXX XXXX XXXX XXXX XXXX, UT XXXX ( XXXX ) XXXX-XXXX
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I was pre-approved by Credit Karma for cards, applied for them only to get denials due to a lack of credit.
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma website advised me that I had EXCELLENT & GOOD approval odds, and when I applied I get denied.
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit Karma says I was pre approved for offers and it wouldnt effect my credit score and it all was a lie.
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
XXXX XXXX say that I was per approved for different credit cards but I was turn down for every application.
|
| 02/23/2017 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I 'm not able to obtain a credit report ; I keep getting a message that says my information does n't match.
|
| 01/25/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There was an update on an address that was just updated and its not mine I want it removed and investigated
|
| 01/04/2017 |
No |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
On my account through credit karma I have negative remarks due to late payments. I believe this incorrect.
|
| 02/11/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
My personal information along with my addresses are not mine XXXX of those addresses are not me at all!!!!
|
| 11/11/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
My credit is suffering because it says I have not paid back a student debt, but I did in fact just pay it.
|
| 07/05/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Credit karma told me I was pre approved for personal loans and when I applied for them I would get denied
|
| 10/02/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Hi, I have Never went by the name XXXX ..I would like that name removed please. Thank you, XXXX XXXX XXXX
|
| 11/12/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There is an address on my report that I have never lived at ...! ive never lived in XXXX Ohio in my life!
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit karma falsely advertised offers saying that i would be approved for sure credit which was denied.
|
| 06/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
One of my collections accounts was deleted which suppose to raise my credit score but lowered it instead
|
| 06/03/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I filled out a credit app for Credit Karma and it said my information is wrong and that SSN is not mine.
|
| 07/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit Karma said I was pre approved for credit cards and then I applied to multiple just to get denied
|
| 09/23/2016 |
Yes |
|
- Incorrect information on credit report
- Reinserted previously deleted info
|
|
Web |
|
|
i applied for XXXX personal loans on XX/XX/XXXX it is saying that i have XXXX inquiries thats not right
|
| 12/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
This App using XXXX XXXX reports both companies ceasing to procedure 15 USC 1681b permissible purpose.
|
| 09/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX continues to report a balance for assurance even after Ive shown documentation of a XXXX balance
|
| 10/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
credit karma said i was prequalified for credit card like 95 % CHANCE AND WAS TURNED DOWN A FEW TIMES
|
| 09/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma showed me all these credit cards I was pre-approved for and once I applied I was denied
|
| 10/09/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have only lived in XXXX there is a third address listed that is NOT mine Please take off my report
|
| 09/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Credit karma offers a credit cards and then you get denied and my credit has dropped. It is a scam.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I was pre approved for credi card under false pretense and had my credit score go down after check.
|
| 02/06/2019 |
No |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Its not letting me Dispute the 4 Items on my credit report I dont no how they got there it wasnt me
|
| 10/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There is information on my credit report that isn't mine. I want to dispute this false information.
|
| 11/05/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Personal line of credit
|
|
|
Web |
|
|
I was advised from credit karma that I was approved for a loan with XXXX and it was in fact denied
|
| 11/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I was pre-approved for a credit card, I applied for a credit card via credit karma and got denied.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I was on credit karma and was denied 3 times for a credit card when they stated I was pre approved
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit karma said I was pre-approved for credit card. Denied me when I applied and hurt my credit
|
| 11/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
just unable to get my credit score nad a need credit card came abnd popped up on my crdit report
|
| 08/30/2023 |
Yes |
- Debt or credit management
- Debt settlement
|
- Confusing or misleading advertising or marketing
|
|
Web |
Older American |
|
XXXX XXXX told me l was pre approved for cards or loans and when l applied for them l was denied
|
| 12/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit Karma said I had outstanding approval odds when I did not and it dropped my credit score
|
| 05/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
I settled the accont with XXXX XXXX for XXXX dollar pleases let them show my account as settled
|
| 10/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Credit Karma offered pre-approval credit cards and I was denied and it dripped my credit score
|
| 02/27/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I tried to check my credit score and it says my name and social security number does not match
|
| 01/22/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I checked my credit score on XXXX in the information was wrong I never made any of them claims
|
| 02/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma is reporting my credit usage as fair rating and high impact which is inaccurate.
|
| 07/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I put in a dispute on XX/XX/2018 thru credit karma for XXXX and they are still processing it.
|
| 09/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma saying preapproved for a credit card but hard inquiries hurting my credit score
|
| 01/07/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I did not authorize these company 's to pull my credit. These inquiries were not made by me.
|
| 04/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have requested my account to be closed and funds be sent to me. Company has yet to do so.
|
| 12/09/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
The address on my credit report in incorrect I never resided at XXXX XXXX XXXX XXXX LA XXXX
|
| 12/04/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
i never lived at XXXX XXXX XXXX XXXX ca XXXX never had that address ever listed in my life.
|
| 01/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma website told me I qualified for credit cards I didnt to obtain my information
|
| 09/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Credit Karma website has been down for about 2 weeks now, contacted company, did no good.
|
| 02/02/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Someone tried to open a credit card under my name using XXXX XXXX. My identity was stolen
|
| 05/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
See complaint XXXX. Their response was a complete lie. They never honored their website.
|
| 09/19/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have never lived at XXXX XXXX XXXX, XXXX, XXXX XXXX. I have never worked at XXXX XXXX.
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma misleading misleading me to think I was pre-approved to credit card loans.
|
| 04/15/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
XXXX credit was discharged in chapter XXXX bankruptcy. Now they are reporting a balance
|
| 04/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Your company is not usages my recent credit scores the info on the site is not updated
|
| 04/10/2017 |
No |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
It shows XXXX school loans on my report and XXXX public records and XXXX open accounts
|
| 09/17/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
XXXX XXXX a leanding copany checked my creidet report and didnt know anything about it
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
The dates were between XXXX thank you for taking the time to help me with this issue!
|
| 04/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit Karma is reporting wrong information about XXXX account. It is not my account.
|
| 11/13/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
the address from California is that of the person who stole my identity 10 years ago.
|
| 03/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Credit karma per approved credit cards advertisements made my score change harmfully
|
| 06/28/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX is not mine. It needs to be removed from my XXXX Credit Report.
|
| 01/26/2016 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
I have never been to XXXX XXXX, CA and certainly not have applied for an Apartment.
|
| 11/05/2015 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I was out of USA and i dn t understand what is that compagny and why is that amount
|
| 09/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit karma lied to me. I am a victim of credit karma. I been with them sine 2018
|
| 07/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Still showme open the account on my credit report like credit karma XXXX and XXXX
|
| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit Karma told me that I was approved for a Credit Card and then was Denied.
|
| 11/09/2015 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
My mother is somehow added to my Credit Account. Shes lowering my credit score.
|
| 01/05/2016 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
Mortgage paid off in good terms when sold. Is marked as " closed - Derogatory
|
| 10/09/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
I XXXX XXXX was denied a personal loan and credit card, due to credit karma.
|
| 09/15/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Reporting a XXXX XXXX account under my informstion This account is mot mine
|
| 05/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX credit karma XXXX XXXX XXXX pulled credit without my permission
|
| 12/13/2015 |
Yes |
|
- Credit monitoring or identity protection
- Problem with fraud alerts
|
|
Web |
|
|
my credit is wrong i never had a credit card or apply for any credit card
|
| 05/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma advertised Pre-approved cards on my account that were false
|
| 12/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
I get emails saying theres been a breach but cant sign in XXXX XXXX XXXX
|
| 01/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
They told me I was pre approved for credit cards and wasnt CREDIT KARMA
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Credit karma applied for there previous approved but to get turned down
|
| 01/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
Every time I log into Credit Karma its not showing me an updated score.
|
| 11/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX/XXXX and XXXX/XXXX two unauthorized hard inquiries on XX/XX/2016.
|
| 11/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Karma credit card offers, then hard inquiries on credit report
|
| 03/14/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Pending complaint since XX/XX/2018. Drop this account off my account!
|
| 06/21/2018 |
Yes |
- Checking or savings account
|
|
|
Web |
|
|
My identity has been stolen and the perpetrator got loans in my name.
|
| 12/11/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
there is a address on my report that i never been or lived in my life
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Credit Karma pre-approval and denied. Hard inquiries ruining my life
|
| 05/25/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Wrong address never lived there : XXXX XXXX XXXX XXXX XXXX, NY XXXX
|
| 10/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
Credit Karma deceived me about being pre-approved for credit cards
|
| 04/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
hi i have a credit score dicline.creditkarma.company.scorenegative
|
| 03/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I have a phone bill from XXXX and I never done business with XXXX.
|
| 11/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
credit karma failed to report score along with bureaus accurately
|
| 07/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
At one point I had a credit score and now it doesnt show anything
|
| 05/18/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Hard inquiries not mine. I have never authorized those to be done
|
| 01/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX is it 's not my address can you please remove it
|
| 10/20/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
There are XXXX other addresses not associated with me and names
|
| 01/17/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I cant never get a credit score because they say that 's not me
|
| 10/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
My Credit Profile isn't reporting to any of the Credit Bureaus
|
| 04/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Trying to link my card to credit karma and its not letting me
|
| 04/15/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I have hard inquires on my report from XXXX from another city
|
| 09/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Have a AUTO dispute under investigation more than 60 days now
|
| 04/11/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
Addresses you 've never lived at or used as a mailing address
|
| 10/03/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I have never lived at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ct
|
| 01/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Credit karma closed my checking account without my consent
|
| 10/13/2015 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
|
|
it shows i applied for many credit cards which i did n't.
|
| 12/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
|
|
Web |
|
|
i want monetary remedy from credit karma monetary damage
|
| 02/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I am a victim of pre-approved credit karma credit cards
|
| 06/17/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Company does not have authority and contract is void.
|
| 10/27/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
My XXXX report lists an address I 've never lived at.
|
| 10/15/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
some is using an address that i have never lived at.
|
| 11/29/2015 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting my free annual report
|
|
Web |
|
|
Each time I put in who I am I can never get my score
|
| 08/20/2016 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
The address XXXX that has been reported is not mine
|
| 07/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
credit karma and XXXX can not show credit history
|
| 09/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit karma false information misleading offers
|
| 08/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information that should be on the report is missing
|
|
Web |
|
|
I'm having problems signing in to credit karma
|
| 02/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
They said they would flag the account as fraud
|
| 06/17/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
i have open apartment debts i never lived in
|
| 12/19/2015 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I can not access my Crdit report or scores..
|
| 09/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
They had no right to run or use my credit
|
| 02/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Fraud on my credit report hard inquiries
|
| 02/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I can't access credit karma any longer.
|
| 10/29/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
there is a address that was never mine.
|
| 02/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
Unable to get a credit builder account
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
XXXX XXXX pre approval then hot denied
|
| 03/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX
|
| 07/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
Keep getting denied for credit cards
|
| 12/21/2016 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I have never had an XXXX account.
|
| 12/22/2015 |
Yes |
|
- Incorrect information on credit report
- Personal information
|
|
Web |
|
|
I never lived in North Carolina
|
| 10/29/2015 |
Yes |
|
- Credit monitoring or identity protection
- Problem with fraud alerts
|
|
Web |
|
|
Some one stole my indenty theif
|
| 07/30/2016 |
Yes |
|
- Unable to get credit report/credit score
- Problem getting report or credit score
|
|
Web |
|
|
I cant get my credit report
|
| 03/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My account is frozen
|
| 02/10/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
|
| 02/09/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 01/29/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 01/27/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Phone |
Servicemember |
|
|
| 01/26/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Referral |
|
|
|
| 01/25/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Debt or credit management
- Credit repair services
|
- Problem with customer service
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
|
| 01/19/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
|
| 01/16/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 01/13/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
|
| 01/13/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/10/2024 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 01/09/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 01/09/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
Older American |
|
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/01/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 12/22/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Phone |
Older American |
|
|
| 12/21/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/18/2023 |
No |
- Debt or credit management
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 12/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 12/09/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
|
| 12/05/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 11/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Older American |
|
|
| 11/06/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Phone |
|
|
|
| 11/01/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 10/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
|
| 10/30/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Phone |
|
|
|
| 10/27/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Referral |
|
|
|
| 10/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 10/24/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 10/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Phone |
|
|
|
| 10/21/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
|
| 10/20/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 10/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 10/13/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Phone |
Older American, Servicemember |
|
|
| 10/11/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/07/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
|
| 10/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
|
| 10/01/2023 |
No |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/01/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 10/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 09/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 09/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
|
| 09/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 09/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 09/13/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
|
| 09/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American, Servicemember |
|
|
| 09/04/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 09/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 08/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 08/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/23/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
|
| 08/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 08/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 08/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 08/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 08/04/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 08/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
|
| 08/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
Older American |
|
|
| 08/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 08/01/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 07/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
|
| 07/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 07/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
|
| 07/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Phone |
Older American |
|
|
| 07/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Phone |
Older American, Servicemember |
|
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Phone |
|
|
|
| 07/10/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 07/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 06/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
Older American |
|
|
| 06/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Phone |
|
|
|
| 06/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
|
|
|
| 06/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
|
| 06/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 06/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 06/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Phone |
|
|
|
| 06/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
Older American |
|
|
| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
Older American |
|
|
| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 06/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Account information incorrect
|
|
Postal mail |
|
|
|
| 06/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 06/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 05/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 05/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 05/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 05/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 05/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 05/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Phone |
Older American, Servicemember |
|
|
| 05/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web Referral |
|
|
|
| 05/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 04/29/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 04/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 04/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 04/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 04/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
|
| 04/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem with product or service terms changing
|
|
Web |
|
|
|
| 04/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Phone |
|
|
|
| 04/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 03/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Phone |
|
|
|
| 03/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 03/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
|
| 03/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 03/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
|
| 03/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Problem getting your free annual credit report
|
|
Web |
|
|
|
| 03/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 03/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 03/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Phone |
|
|
|
| 03/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Postal mail |
|
|
|
| 03/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 03/11/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 03/10/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 03/06/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 02/28/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 02/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 02/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Phone |
|
|
|
| 02/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 02/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 02/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
|
| 02/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
|
| 02/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 02/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 02/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 02/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
|
| 02/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
|
| 02/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
|
|
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web Referral |
|
|
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 01/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Phone |
|
|
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 01/25/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 01/25/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 01/24/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Servicemember |
|
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Servicemember |
|
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
|
| 01/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 01/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 01/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 01/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 01/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Phone |
|
|
|
| 12/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American, Servicemember |
|
|
| 12/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 12/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American |
|
|
| 12/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 12/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 12/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 12/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 12/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 12/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
|
| 12/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 12/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 12/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 11/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 11/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 11/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Referral |
|
|
|
| 11/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
|
| 10/29/2022 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 10/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
Servicemember |
|
|
| 10/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Phone |
|
|
|
| 10/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
|
| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 10/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
|
| 10/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 10/06/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
|
| 10/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 09/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 09/25/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
Servicemember |
|
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
|