Credit Collection Partners, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
06/29/2021	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	IN 47711	Web	Older American
I am paying monthly installments on 3 fines imposed by XXXX XXXX XXXX Case # XXXX, XXXX, XXXX. I had a very difficult time finding gainful employment after being convicted of a felony in XXXX which continued for the rest of my life right up until now. Even though a college graduate with years of industrial experience I was forced to work part time minimum wage jobs. It was not until XXXX XXXX that I was able to start paying on my fine. I sent {$10.00} U.S. Postal money orders to the XXXX XXXX clerk beginning XXXX XXXX then 2 more for XXXX and XXXX. I received a letter from XXXX XXXX XXXX dated XX/XX/XXXX address XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX It had the 3 fines with the case # assigned and the amount owed for each fine. I still have the letter. The total of all 3 fines was {$5500.00}. I started sending XXXX money orders to XXXX on a monthly basis, I have all the receipts. For a while I was receiving monthly statements. The balance kept growing the total keep getting larger, even though I was making regular monthly payments. Even the 3 payments sent to XXXX XXXX clerk had not come off the balance. I was told the reason was a finance charge had been applied the reason why the balance was still increasing. Around XX/XX/XXXX apparantly the debt was taken over by a company called Credit Collection Partners, the XX/XX/XXXX money order for {$10.00} was sent to them. The only address I have for them is XXXX XXXX XXXX XXXX XXXX, IL XXXX. The sent 4 statements in XXXX XXXX, XXXX, XXXX, and XXXX. It was clear from the balance they were not applying the payments fairly. My last written correspondence from them was a statement dated XX/XX/XXXX. Showing a total of owed at this time of {$5300.00} We had a conversation by phone before this final letter was sent. I was told the finance charge would continue unless I made automatic payments from my checking account. However on their website the balance shown still contains the finance charge. An employee had written on the final letter by hand XXXX x XXXX Interest stopped : Balance {$5100.00} On the phone she said they would mail monthly statements if I requested which I did right then on the phone with her. But they have never been sent. The web site continues to show an untrue balance which does NOT correlate with what she wrote by hand on that final letter. She told me over the phone that the True balance would never be shown until it was paid off in full. But she had told me on the phone that the only way the finance charge would stop is to make automatic payments which I gave her my banking information at that time. This had no effect on the balance that continues to be shown on their website. I feel this company is operating dishonestly, not providing any written communication since the final XX/XX/XXXX statement. I do not trust them to ever pay the debt in full no matter how many payments I send them. I don't see how they can legally operate this way. Keeping two sets of records or books and only allowing the payer to see the one balance with the financial fees included. When the debt transferred from XXXX to Credit Collection Partners I was not credited for many of my payments, including the first 3 that were sent directly to the XXXX XXXX clerk in XXXX. I have paid many hundreds of dollars that were never recognized or recorded and never shown on any statements what few were sent.
06/29/2021	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	IN 47711	Web	Older American
I am paying monthly installments on 3 fines imposed by XXXX XXXX XXXX Case # XXXX, XXXX, XXXX. I had a very difficult time finding gainful employment after being convicted of a XXXX in XXXX which continued for the rest of my life right up until now. Even though a college graduate with years of industrial experience I was forced to work part time minimum wage jobs. It was not until XXXX XXXX that I was able to start paying on my fine. I sent {$10.00} U.S. Postal money orders to the XXXX XXXX clerk beginning XXXX XXXX then 2 more for XXXX and XXXX. I received a letter from XXXX XXXX XXXX dated XX/XX/XXXX address XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX It had the 3 fines with the case # assigned and the amount owed for each fine. I still have the letter. The total of all 3 fines was {$5500.00}. I started sending XXXX money orders to XXXX on a monthly basis, I have all the receipts. For a while I was receiving monthly statements. The balance kept growing the total keep getting larger, even though I was making regular monthly payments. Even the 3 payments sent to XXXX XXXX clerk had not come off the balance. I was told the reason was a finance charge had been applied the reason why the balance was still increasing. Around XX/XX/XXXX apparantly the debt was taken over by a company called Credit Collection XXXX, the XX/XX/XXXX money order for {$10.00} was sent to them. The only address I have for them is XXXX XXXX XXXX XXXX XXXX, IL XXXX. The sent 4 statements in XXXX XXXX, XXXX, XXXX, and XXXX. It was clear from the balance they were not applying the payments fairly. My last written correspondence from them was a statement dated XX/XX/XXXX. Showing a total of owed at this time of {$5300.00} We had a conversation by phone before this final letter was sent. I was told the finance charge would continue unless I made automatic payments from my checking account. However on their website the balance shown still contains the finance charge. An employee had written on the final letter by hand XXXX x XXXX Interest stopped : Balance {$5100.00} On the phone she said they would mail monthly statements if I requested which I did right then on the phone with her. But they have never been sent. The web site continues to show an untrue balance which does NOT correlate with what she wrote by hand on that final letter. She told me over the phone that the True balance would never be shown until it was paid off in full. But she had told me on the phone that the only way the finance charge would stop is to make automatic payments which I gave her my banking information at that time. This had no effect on the balance that continues to be shown on their website. I feel this company is operating dishonestly, not providing any written communication since the final XX/XX/XXXX statement. I do not trust them to ever pay the debt in full no matter how many payments I send them. I don't see how they can legally operate this way. Keeping two sets of records or books and only allowing the payer to see the one balance with the financial fees included. When the debt transferred from XXXX to Credit Collection Partners I was not credited for many of my payments, including the first 3 that were sent directly to the XXXX XXXX clerk in XXXX. I have paid many hundreds of dollars that were never recognized or recorded and never shown on any statements what few were sent.
12/12/2023	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	IL 620XX	Web
I received notification of alleged debt from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on behalf of Credit Collection Partners. I contacted the law office on XX/XX/23 at XXXXXXXX XXXX and spoke with the receptionist. She advised that I would need to reach out to the hospital. I told her that I have been arguing with the hospital of the validity of the debt due to numerous billing issues with the hospital continuously billing the incorrect insurance. That all I wanted was a detailed billing statement showing 1. what was billed. 2. the insurance company billed 3. how the payment was allocated. My insurance has some items that are covered 100 % even if I have a deductible. The receptionist told me that someone would call me back as they currently had no access to my information. I contacted the hospital and the woman 's response in billing was to contact my insurance company for an explanation of benefits. A few days later the collection company mailed me a printed out report that was not legible to the normal non-medical person. I called back on XX/XX/23 @ XXXX and spoke to someone in the office who did not care to listen to what I was explaining to her. That the information was not what I had requested. On XX/XX/XXXX I received notice to appear in court on XX/XX/XXXX. When I went to court the attorney for the collection agency was advised that proof of the valid debt had not been given. I advised the attorney that I pay my bills. That I had been continually been given the run around by the hospital and the collection agency about giving me the information that I had requested so that I can validate the debt. I was given the business card of XXXX XXXX to contact on behalf of the collection agency. I emailed XXXX on XX/XX/XXXX. I explained to her that I have been asking for the information to verify the debt and my responsibility of it. XX/XX/XXXX I received a response from XXXX that her advice to me at this point was to ask for a bench trial. On XX/XX/XXXX I received notice in the mail from the collection agency that I was receiving a notice of hearing on XX/XX/XXXX. The total of the debt is {$700.00}. I have jumped through many hoops to try and get verification of information and have not received what I have requested. Had the information been provided upfront this all could have been avoided. At this time I feel they are trying to sue to add on extra fee 's which is ridiculous.
02/20/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	OK XXXXX	Web
Subject and History My name is XXXX XXXX my address is XXXX XXXX XXXX XXXX, XXXX, Oklahoma XXXX. Since about XX/XX/XXXX I owned XXXX XXXX XXXX in XXXX XXXX, IL. We currently live in XXXX, Oklahoma and have for almost forty years. On XX/XX/XXXX, City of XXXX IL., filed a Complaint in XXXX , IL ( XXXX County , IL ) for perceived Ordinance Violation against me/defendant, under XXXX City Code , alleging an unsafe and dilapidated building, asking TR Court for a fine not less than {$250.00} and nor more than {$500.00} first offense ; same range for any subsequent conviction within a year period, and a further penalty in like amount for each day etc. On XX/XX/XXXX trial judge fined me {$110000.00}. On XX/XX/XXXX, at hearing trial judge case to be sent to collection agency ( see attachment Court Docket ). On or about XX/XX/XXXX, Credit Collection Partners, ( IL license number XXXX ) XXXX, IL., sent me XXXX XXXX ( senior ) ( XXXX , Oklahoma ) a " Notice of Non-Compliance '' for Amount Due {$170000.00}, ( see attachment XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). On or about XX/XX/XXXX, we responded in writing disputing to Credit Collection Partners, advising them the Amount Due {$170000.00} was incorrect. It appears collection agency added an additional unauthorized amount due of {$31000.00} for unknown reason ( s )? ( see attachment XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX ). On or about XX/XX/XXXX, Credit Collections Partners, sent me another written communication this letter provides the latest account balance information that is owed to this collection agency. Amount Due {$140000.00}. The content of this correspondence is much different too, please compare the two documents for specifics, ( see attachment XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX ).
10/18/2018	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	MO 63376	Web
I have received calls from this company in the past. Was told this was for a speeding ticket in Illinois over 7 years ago. Told them I have never been to the that county & told them to Never call my cell phone again. I received another call today from CCP at a different number told this rep I have told them multiple times I have no ticket or debt in their office and for the 3rd time not to call me again, The collector said she is calling for the State Attorney office and they can't stop the calls. Advised her I am a Collection supervisor & am aware of my FDCPA laws & violations. When told not to call Once I should have never received another call & will be getting the calls in their office pulled. I am requesting this company to Cease & desist all contact.
06/22/2021	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	IL 61554	Web	Servicemember
CCP, INC. calls me 1-3 times per day every day. When I spoke to someone today, she told me there is no way, and they are only calling once per day. I get a call around XXXX, XXXX, and XXXX. As far as I'm aware, calling even once per day is harassment according to federal law. I can never speak with someone, as I am at work from XXXX every day. They are only open XXXX. They call me repeatedly while I'm at work and disrupt my job. The representative said she will not stop calling me until the issue is resolved. This is very overwhelming and counter productive. They call from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. XXXX, XXXX, XXXX, XXXX, and XXXX. All of these numbers have called me several times.
09/27/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not disclosed as an attempt to collect	IA 520XX	Web
Number called my cell phone the number was XXXX, they said i had outstanding debt, which i do not, they said i could pay this debt online, i went to XXXX and the first page comes up with a description of what accepting yes means. Problems is before clicking yes, you are given no information on the debt how much of the debt or what type of debt it is. They are asking me to take ownership of debit which is not mine, this is so wrong on so many levels. Check it out. go to the site and put in your full phone number and zip code and i bet you have the same debt as well.
08/30/2022	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 75035	Web
Received notification from collection company PayCourt in regards to a debit that was owed back from XXXX of 1994. This is a XXXX year debt in which this is the 1st attempt the company or original creditor has ever contacted me. What's confusing to me, is this is far past the statue of limitations and if this is a debt of mines, why wasn't I ever contacted before. I'm not sure if this is a scam, in attempt to collect {$470.00} for fees. I'm requesting this company stop all attempts of collections and possible negative impact to my credit.
07/19/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL 626XX	Web
On XXXX XXXX 2017 I paid off an old hospital bill with the agreement of it being reported as paid in full. Credit Collection Partners of XXXX Illinois promised me it would show positive report beginning of the following month. They lied to me. In fact they only removed some of the accounts and reduced one significantly. There was a total of 4 medical bills and showed 3 moved and one reduced. I called them and emailed them and they said it would be fixed. It 's been almost another month and it still reports the same.
08/10/2018	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	IL 626XX	Web
Credit Collection Partners in XXXX Illinois XXXX called me at my phone number on XX/XX/2018 at XXXX. They were looking for my daughter. When i told them i was her mom. they didnt read the mini miranda, they also told me entirely what her bill was for and for how much. They also told me that they would remove my phone number until i gave them a new number to get ahold of her at. Then they hung up.
03/16/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IL 60914	Web	Older American
CCP called today looking for my XXXX y o son, they want his phone number, it is not my debt, i have told them this, they keep calling, have told them before not to call me, i told them they can find his number the same as they found mine they ph no. is XXXX, i have also told them to quit harassing me
10/26/2022	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	MN 56301	Web
I spoke with a woman named XXXX on XX/XX/22 and told her DO NOT call my phone anymore, they keep continuously calling from different numbers. they are harassing me over a debt from 15 years ago that i do not owe them. it is embarrassing and causing me mental stress.
07/30/2021	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	IN 47711	Web	Older American
Complaint XXXX submitted XX/XX/21 Never received reply Company told you they would on XX/XX/21 You closed this complaint without it ever being resolved. I never received the response from the Company, but you stated they sent you a response on XX/XX/21
03/02/2019	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	IL 62702	Web
This company calls me repeatedly daily and I do not know why.
01/16/2023	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	LA 71256	Web

08/05/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IL 60162	Web

04/26/2022	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	IL 617XX	Web

04/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	CO 80817	Phone	Servicemember

02/11/2021	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	IL 60420	Phone

05/02/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV 89113	Web

04/20/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 76087	Web

07/14/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	OH 44106	Phone	Older American, Servicemember

07/01/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	MD 21221	Web