| 09/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
on XX/XX/XXXX i went to a used dealership which name is, XXXX XXXX XXXX in XXXX and financed a used XXXX XXXXXXXX XXXX through credit acceptance corporation the car was advertised online for XXXX the annual percentage rate was 22.99 % the finance charge was is XXXX, the amount financed was XXXX and the total of payments which is the amount you will have paid after i supposedly made all payments which is XXXX and the total sale price the total cost of your purchase on credit, including my down payment the total was of XXXX the number of payments is 66 payments for XXXXthere calculation was wrong, they where suppose to put all the fees that was in the contract to the finance charge they added it to the amount finance instead. so the correct finance charge is suppose to XXXX and the amount finance suppose to XXXX my payments are suppose to be less as well the payments aren't correct. the reason how i got the calculation is by the laws they told me this was a car loan they did not tell me that this actually was a consumer credit transaction i had to find out for my self and in a consumer credit transaction the main law that they broke was it was suppose to be cash in hand it was not cash in hand, nor have i received a check or money in my bank account in a credit transaction i was not suppose to put any money down in a credit transaction they told me in order to get this car i would have to put down a down payment of XXXX but i didn't know the differed payment of XXXX which i had to pay as well i didn't know that this is also on the down payment so i payed a total of XXXX which i didn't know. the financed charge is defined .15 U.S. Code 1605 - Determination of finance charge Finance charge defines- ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( XXXX ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
( b ) Life, accident, or health insurance premiums included in finance charge Charges or premiums for credit life, accident, or health insurance written in connection with any consumer credit transaction shall be included in the finance charges unless ( 1 ) the coverage of the debtor by the insurance is not a factor in the approval by the creditor of the extension of credit, and this fact is clearly disclosed in writing to the person applying for or obtaining the extension of credit.
Like I said and show you did not add my insurance on the financed charge you guys made me pay out of pocket when you where suppose to ask me what insurance company do I want to go with and you where suppose to pay for the premium as it says on the determine the finance charge on top of that my finance charge and amount finance is wrong the right amount is suppose to be XXXX is the finance charge and the amount financed is suppose to be XXXX.
also all of these other laws which they had broke 15 U.S. Code 1611 - Criminal liability for willful and knowing violation Whoever willfully and knowingly ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Bureau under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both 15 U.S. Code 1615 - Prohibition on use of Rule of 78s in connection with mortgage refinancing and other consumer loans ( a ) PROMPT REFUND OF UNEARNED INTEREST REQUIRED ( 1 ) IN GENERAL If a consumer prepays in full the financed amount under any consumer credit transaction, the creditor shall promptly refund any unearned portion of the interest charge to the consumer.
( 2 ) EXCEPTION FOR REFUND OF DE MINIMUS [ 1 ] AMOUNT No refund shall be required under paragraph ( 1 ) with respect to the prepayment of any consumer credit transaction if the total amount of the refund would be less than {$1.00}.
( 3 ) APPLICABILITY TO REFINANCED TRANSACTIONS AND ACCELERATION BY THE CREDITOR This subsection shall apply with respect to any prepayment of a consumer credit transaction described in paragraph ( 1 ) without regard to the manner or the reason for the prepayment, including ( A ) any prepayment made in connection with the refinancing, consolidation, or restructuring of the transaction ; and ( B ) any prepayment made as a result of the acceleration of the obligation to repay the amount due with respect to the transaction.
15 U.S. Code 1635 - Right of rescission as to certain transactions ( a ) DISCLOSURE OF OBLIGORS RIGHT TO RESCIND Except as otherwise provided in this section, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the Bureau, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section.
( b ) RETURN OF MONEY OR PROPERTY FOLLOWING RESCISSION When an obligor exercises his right to rescind under subsection ( a ), he is not liable for any finance or other charge, and any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. Within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as earnest money, down payment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction. If the creditor has delivered any property to the obligor, the obligor may retain possession of it. Upon the performance of the creditors obligations under this section, the obligor shall tender the property to the creditor, except that if return of the property in kind would be impracticable or inequitable, the obligor shall tender its reasonable value. Tender shall be made at the location of the property or at the residence of the obligor, at the option of the obligor. If the creditor does not take possession of the property within 20 days after tender by the obligor, ownership of the property vests in the obligor without obligation on his part to pay for it. The procedures prescribed by this subsection shall apply except when otherwise ordered by a court.
But in the rescission I get to keep the property because you and the dealership broke the law and violated my rights.
15 U.S. Code 1662 - Advertising of down payments and installments No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state ( 1 ) that a specific periodic consumer credit amount or installment amount can be arranged, unless the creditor usually and customarily arranges credit payments or installments for that period and in that amount.
( XXXX ) that a specified down payment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges down payments in that amount.
The down payment was illegal and these are the reason why really it was supposed to be in the finance charge.
15 U.S. Code 1640 - Civil liability ( a ) INDIVIDUAL OR CLASS ACTION FOR DAMAGES ; AMOUNT OF AWARD ; FACTORS DETERMINING AMOUNT OF AWARD Except as otherwise provided in this section, any creditor who fails to comply with any requirement imposed under this part, including any requirement under section 1635 of this title, subsection ( f ) or ( g ) of section 1641 of this title, or part D or E of this subchapter with respect to any person is liable to such person in an amount equ
al to the sum of ( 1 ) any actual damage sustained by such person as a result of the failure ; ( 2 ) ( A ) ( i ) in the case of an individual action twice the amount of any finance charge in connection with the transaction, ( ii ) in the case of an individual action relating to a consumer lease under part E of this subchapter, 25 per centum of the total amount of monthly payments under the lease, except that the liability under this subparagraph shall not be less than {$200.00} nor greater than {$2000.00}, ( iii ) in the case of an individual action relating to an open end consumer credit plan that is not secured by real property or a dwelling, twice the amount of any finance charge in connection with the transaction, with a minimum of {$500.00} and a maximum of {$5000.00}, or such higher amount as may be appropriate in the case of an established pattern or practice of such failures ; [ 1 ] or ( iv ) in the case of an individual action relating to a credit transaction not under an open end credit plan that is secured by real property or a dwelling, not less than {$400.00} or greater than {$4000.00}.
28 U.S. Code 3002 - Definitions ( 3 ) Debt means ( A ) an amount that is owing to the United States on account of a direct loan, or loan insured or guaranteed, by the United States ; or ( B ) an amount that is owing to the United States on account of a fee, duty, lease, rent, service, sale of real or personal property, overpayment, fine, assessment, penalty, restitution, damages, interest, tax, bail bond forfeiture, reimbursement, recovery of a cost incurred by the United States, or other source of indebtedness to the United States, but that is not owing under the terms of a contract originally entered into by only persons other than the United States ; and includes any amount owing to the United States for the benefit of an Indian tribe or individual Indian, but excludes any amount to which the United States is entitled under section 3011 ( a ).
( 4 ) Debtor means a person who is liable for a debt or against whom there is a claim for a debt.
( 10 ) Person includes a natural person ( including an individual Indian ), a corporation, a partnership, an unincorporated association, a trust, or an estate, or any other public or private entity, including a State or local government or an Indian tribe.
( 15 ) United States means ( A ) a Federal corporation ; ( B ) an agency, department, commission, board, or other entity of the United States ; or ( C ) an instrumentality of the United States.
SO IF THE UNITED STATES IS A CORPORATION HOW DO I OWE DEBT AND IM NOT A CITIZEN OF THE UNITED STATES I AM A CITIZEN OF GEORGIA THAT IS A VIOLATION 15 U.S. Code 6803 - Disclosure of institution privacy policy ( a ) DISCLOSURE REQUIREDAt the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship, a financial institution shall provide a clear and conspicuous disclosure to such consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, of such financial institutions policies and practices with respect to ( 1 ) disclosing nonpublic personal information to affiliates and nonaffiliated third parties, consistent with section 6802 of this title, including the categories of information that may be disclosed ; ( 2 ) disclosing nonpublic personal information of persons who have ceased to be customers of the financial institution ; and ( 3 ) protecting the nonpublic personal information of consumers.
( b ) REGULATIONS Disclosures required by subsection ( a ) shall be made in accordance with the regulations prescribed under section 6804 of this title.
( c ) INFORMATION TO BE INCLUDEDThe disclosure required by subsection ( a ) shall include ( 1 ) the policies and practices of the institution with respect to disclosing nonpublic personal information to nonaffiliated third parties, other than agents of the institution, consistent with section 6802 of this title, and including ( A ) the categories of persons to whom the information is or may be disclosed, other than the persons to whom the information may be provided pursuant to section 6802 ( e ) of this title ; and ( B ) the policies and practices of the institution with respect to disclosing of nonpublic personal information of persons who have ceased to be customers of the financial institution ; ( 2 ) the categories of nonpublic personal information that are collected by the financial institution ; ( 3 ) the policies that the institution maintains to protect the confidentiality and security of nonpublic personal information in accordance with section 6801 of this title ; and ( 4 ) the disclosures required, if any, under section 1681a ( d ) ( 2 ) ( A ) ( iii ) of this title.
( d ) EXEMPTION FOR CERTIFIED PUBLIC ACCOUNTANTS ( 1 ) IN GENERALThe disclosure requirements of subsection ( a ) do not apply to any person, to the extent that the person is ( A ) a certified public accountant ; ( B ) certified or licensed for such purpose by a State ; and ( C ) subject to any provision of law, rule, or regulation issued by a legislative or regulatory body of the State, including rules of professional conduct or ethics, that prohibits disclosure of nonpublic personal information without the knowing and expressed consent of the consumer.
( 2 ) LIMITATION Nothing in this subsection shall be construed to exempt or otherwise exclude any financial institution that is affiliated or becomes affiliated with a certified public accountant described in paragraph ( 1 ) from any provision of this section.
( 3 ) DEFINITIONS For purposes of this subsection, the term State means any State or territory of the United States, the District of Columbia, Puerto Rico, Guam, American Samoa, the Trust Territory of the Pacific Islands, the Virgin Islands, or the Northern Mariana Islands.
( e ) MODEL FORMS ( 1 ) IN GENERAL The agencies referred to in section 6804 ( a ) ( 1 ) of this title shall jointly develop a model form which may be used, at the option of the financial institution, for the provision of disclosures under this section.
( 2 ) FORMATA model form developed under paragraph ( 1 ) shall ( A ) be comprehensible to consumers, with a clear format and design ; ( B ) provide for clear and conspicuous disclosures ; ( C ) enable consumers easily to identify the sharing practices of a financial institution and to compare privacy practices among financial institutions ; and ( D ) be succinct, and use an easily readable type font.
( 3 ) TIMING A model form required to be developed by this subsection shall be issued in proposed form for public comment not later than 180 days after October 13, 2006.
( 4 ) SAFE HARBOR Any financial institution that elects to provide the model form developed by the agencies under this subsection shall be deemed to be in compliance with the disclosures required under this section.
( f ) EXCEPTION TO ANNUAL NOTICE REQUIREMENTA financial institution that ( 1 ) provides nonpublic personal information only in accordance with the provisions of subsection ( b ) ( 2 ) or ( e ) of section 6802 of this title or regulations prescribed under section 6804 ( b ) of this title, and ( 2 ) has not changed its policies and practices with regard to disclosing nonpublic personal information from the policies and practices that were disclosed in the most recent disclosure sent to consumers in accordance with this section, shall not be required to provide an annual disclosure under this section until such time as the financial institution fails to comply with any criteria described in paragraph ( 1 ) or ( 2 ) .16 CFR 433.2 - Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least ten point, bold face, type : 18 U.S. Code 911 - Citizen of the United States Whoever falsely and willfully represents himself to be a citizen of the United States shall be fined under this title or imprisoned not more than three years, or both.
That is a violation you the car dealer and the creditor have be claiming us the consumer as a citizen of the united states when we are the citizen of what ever state we are at like for example I am the citizen of Georgia so for them willfully knowing all of this and still did an illegal transaction i told them i wanted to rescind my contract which i have the right to rescind my contract as it states in the law i wanted to cancel my contract. i have been stressing emotionally hurt and damaged. i know i am not the only one that's been going through this stressing with these people and i do not want them to keep getting over on people and not following the consumer law.
|
| 11/09/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
I called to inquire on Saturday ( XXXX/XXXX/XXXX ) about getting a vehicle. XXXX scheduled my appointment for that day at XXXX with XXXX. Once here XXXX XXXX XXXX my salesman & XXXX did my financing. I only wanted to see the inventory, but as XXXX was asking me for my information. I got a notice from XXXX XXXX that I had a new inquiry. He never told me he was running my credit nor did I give him permission to. But because I planned to buy a car & I already had a hit on my credit report I decided to follow through. I I spent 5 hours here because they had no clue what they were doing and could n't properly enter my information after I agreed to the terms of the auto loan. The original documentation XXXX showed me was a down payment of {$1000.00} with a 22 % interest rate & GAP at {$520.00} per month. I agreed to those terms. Finally an hour after they closed. XXXX XXXX walked me through the signature process. I skimmed and e-signed the documents, but was never made aware that I did n't have to e-sign. XXXX XXXX told me during signing that the " men let their pride keep us here all this time, they did n't know how to use the system. But they did n't want to ask me for help ''. I asked if XXXX XXXX had a " cool off '' period. She said no. When we got to the " XXXX XXXX XXXX '' page I noticed GAP was no longer included in the loan & the payment went down to basically {$480.00}. I asked XXXX XXXX why this information was different & why GAP was n't included. She informed me that " They probably could n't work it in the deal ''. I asked if I would be able to get my own GAP and she told me yes. I explained to her that I did n't want to have to do that, but I was ready to leave. I used my husband 's debit card to pay the {$1000.00} down payment amount. After that XXXX XXXX issued my temporary tags & registration. XXXX had someone put the tags on and I drove off. On Monday I got a " Welcome '' call from the lender XXXX XXXX around XXXX XXXX. Around XXXX on Monday, 2 days after I buy the car, XXXX calls to tell me THEY messed up my paperwork & I need to resign. He also says I may need to put down more money, but he would make sure everything was ready when I got there. I immediately called my lender ( XXXX XXXX ), I spoke with a woman named XXXX who said everything was fine, but because my employment history changed, the dealer was going to lose money. I decided to go to the dealer to see what they were talking about. I got there to resign the papers around XXXX. When I came in to resign my paperwork. Nothing in the terms changed but the down payment. They wanted me to put down an additional {$200.00}. I told them I had already spoken with XXXX XXXX and that I just needed to resign. XXXX tried to explain to me that because my job info was put in wrong & had to be changed that they had to make up for that change somewhere & that 's why the down payment went up. At this point I was upset because I had already talked to the lender, so I told XXXX I wanted to go outside & get my original paperwork. He said " Oh I can go to the car & get it for you ''. I told him it was ok I could go by myself. He said " No problem I will follow you out there ''. We walked to the car, I unlocked the doors, took the paperwork out and closed the door ( I never locked it ). When we got back inside I looked over the paperwork & the number were all the same except the down payment. We went back & forth for awhile, XXXX asked if I had the {$200.00} today & I told him no I do n't, nor would I be able to get the money. He walked away to tell XXXX. At that point I am feeling scammed, so I call credit acceptance, XXXX again tells me the deal is good on their end, but says they are basically going to lose {$700.00}, because they had misinformation on my paperwork. She said that she could speak to XXXX or XXXX if I needed her to. When I got up to look for them in the showroom. Neither was around. I told her I would call her back if needed. I was already running late for my next appointment, so I headed for the door. XXXX was walking in as I was walking out. He asked if I was leaving I said not yet. He asked if I could drive a " manual '' and I told him no. I was n't interested in another car, so as I sat in my car I decided to leave & not worry about the extra money since the lender was fine. I drove from their location to XXXX XXXX in XXXX, Maryland around XXXX. While driving XXXX & XXXX were texting & calling me nonstop ( 12 times ). I could n't open the messages & figured they were just upset I left. My phone died around XXXX. I called my husband from my stylists cell phone around XXXX XXXX. My husband informed me that XXXX XXXX had called him to say I was driving with no tags & I needed to bring the car back. I told my husband what happened at the dealership & that they were lying about the tag because I had gotten the temp tag on Saturday. I told him not to talk to them, because he was not on the loan. At XXXX my stylist walked me to the car & immediately I saw the tag was gone. I was in a panic, my stylist said well at least you have the registration if you get pulled over. So I look in the glove box for the registration, but the registration is gone. The car was locked the entire time it was in the parking lot & based on what my husband said earlier, I realized someone at XXXX took not only the tag, but the registration. Around XXXX XXXX I drove from XXXX, MD to the XXXX XXXX Police precinct to report the tags as stolen. They informed me that they at least need the tag number to file a complaint. They told me to try and get a temp tag from the XXXX in the morning, but not to drive the car. I then parked the car at my home at XXXX XXXX XXXX. Once I got my phone charged Monday night/ Tuesday morning, I realized that XXXX had texted me at XXXX to say they " Took the tags off ''. XXXX left me a voicemail saying if I did n't return with the car immediately the police would be called. The next morning I began driving a family members car to figure out what was up with the car I bought. At the XXXX I was told that the title was not filed yet so I could not get a temp tag from them I had to go to the dealership. After I left the MVA I got a text message from XXXX to " bring our car back for a refund ''. I drove to the borrowed car to XXXX & waited in the car for a bit. When I got inside XXXX was unavailable & no one else could help me so I went back to the car. XXXX came outside & tapped on the window. He asked me " why did you leave with no tags on the car? '' I asked him why would they take the tags off the car without telling me?. His response was they were going to put me in a different car so they took the tags to switch vehicles. I tell him I do n't think it 's legal to take my money, have me sign a " contract '' and then take the tags & registration from a car that I 'm a co owner on without at least saying what you will be doing. He says " all you need is {$100.00} ''. I say " I do n't have a {$100.00} ''. He asks if there is anyone I can borrow from & lists different relatives. I tell him no. He asks " Where is the car ''. I tell him where it is & that I was not going to drive without tags. He says if I want to cancel the deal I can they just need the car. I tell him they can go pick the car up because I refuse to drive with no tags. I had left the keys in the car & the doors unlocked so they would have no excuse. XXXX tells me a dealer car can follow me to my house. So I start driving and a red car with an XXXX plate starts to follow me driving on to XXXX, when I turn on XXXX the car is no longer behind me. I circle back to XXXX to see where their driver went. XXXX ca n't explain what happened, but gets on the phone trying to give the wrong address to the driver. I corrected him & he said as soon as they pick the car up I can sign the paper work. I get back in the borrowed car to wait. 20-30 mins go by. So I leave the lot to drive to my home & see if they got the car. When I get to my house around the car is gone. So I drive back to XXXX. XXXX brings me the cancellation contract paper work, but before I sign I ask when do I get my refund. He says " It usually takes 3-5 business days, but it depends on your bank ''. I ask him if they can repay me in cash or a check, because the deal getting cancelled was n't my fault. He says they can only put it back on the card. I told him since they already had my money I did n't need to wait to get it back. He asked how I paid, I told him debit. He says they can cut me a check, but it will take 24 hours. I told him I worked in businesses that cut checks, all you need to do is print one out. He said it was getting late at XXXX XXXX so the office would be closed. I told him I needed a definite answer of when my funds would be returned before I would sign. He steps into the " office '' to ask the two women ( one woman later identified herself as XXXX on a phone call ) in the office. And he comes back out with the same 3-5 day wait and that it depends on the bank. I tell him I 'm not going to sign if they will have the car immediately, but I wo n't have my money. He took the contract and walked away. So I step in the office to ask the women for clarification. They say they have nothing to do with the terms of the deal and such. But if I want a definite answer about when the money will be returned I can call my bank. I left the office & tried to find the car I purchased. They had it in a garage under the showroom. I eventually called a number listed online as a " corporate office ''. XXXX informed me he was at corporate & would transfer me to a manager. I was transferred to " XXXX '' and she said she had already spoken with me about this issue. I asked to speak to someone over her. She transferred me to " XXXX '' the " General Manager ''. He explained he could try to rework the deal if that 's what I wanted or I could just sign the contract & cancel. I told him to try to work the deal out & call me back. A sizable amount of time passed before I went back to the showroom to look for XXXX. When I came in I walked to XXXX 's desk to charge my phone & use the internet to try the bank again. At that point XXXX came over to explain the same thing XXXX did about the issue with the deal & the misinformed employment history. He said they needed to recoup and that was where the {$200.00} was coming from. I said to him " If XXXX & XXXX put my paperwork in wrong, why ca n't they split the {$200.00} 50/50 & I keep the car. Or XXXX eats the loss. I did nothing wrong, I was 100 % honest & this issue was not my problem. '' He says " he wishes it could be that easy. '' I asked him to see the cancellation contract. He asks " why? ". I tell him if I 'm going to cancel I want to know what I am signing. The [ recitals ] on the contract were fine, but the 1st paragraph ( paraphrased ) said that said they would charge me {$10.00} to cancel & I would release them from any future law suit or legal action. I slid the contract back to XXXX and told him I could not sign this document. He asked " why? ". So I told him, that the document said that I could n't sue them. He ask if I was planning on suing them. And I told him I was n't sure if they had done something illegal by taking the tags & registration without telling me or getting my consent. I asked him if it was their policy to take tags off vehicles after they got a down payment. He said they did not have a policy on that type of thing. So I told him he could continue to try to work the deal with the original down payment or he could figure a way out to cancel without the paper. He said if I planned to sue he would " rather not do business with me ''. I asked him how I would get my refund without signing. He said I could have my attorney contact him to get the refund. I thanked him & left. That night I wrote up reviews & facebook posts sharing my negative experience & asking for legal recommendations. And my husband and I opened a fraud claim with our bank XXXX. XXXX/XXXX/XXXX I informed XXXX XXXX, via a rep named XXXX that the car was no longer in my possession & asked them to escalate the issue on their end. They told me I could go to another dealer to get a car. I then informed the auto insurance broker of the situation. He said if I cancelled the insurance I would be charged an early termination fee. I also filed a complaint on the BBB & with dealer investigations at the XXXX. My husband informed me that XXXX had called him on XXXX since I was refusing their calls. Around XXXX XXXX on XXXX I went to XXXX XXXX to use my pre-approval with XXXX XXXX. XXXX 's finance team informed me that on file in the computer system I already had an open loan with XXXX XXXX, so it looked like I was trying to buy 2 cars in a week. They asked me to call credit acceptance to see if they could move it on their end. This time XXXX XXXX tells me that because my issue was escalated & I did n't cancel the contract I have to wait for resolution before I can use my preapproval. At this moment XXXX has the car & the down payment & I have an active loan in my name with XXXX XXXX. I have attached all the paperwork and I can now see that my employment date on the credit application was listed as XXXX/XXXX/XXXX. I told XXXX I had been on my job for 11 months since XXXX XXXX. I did not fill out a credit application for myself he wrote everything down. I told him I had been at my current address XXXX XXXX XXXX since XXXX XXXX, I was a junior in high school, not a licensed professional.
|
| 01/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX NJ XXXX Re : XXXX XXXX XXXX # XXXX Re : Vehicle Service Contract # XXXX Subj : Rescission of contract To whom this may concern, The point of this letter is to rescind my contract with you. This contract is full of fraud and is missing information that is required for discloser. There are too many violations in this contract. Below will be codes thats you knowingly violated and/or violated out of neglect. Giving me legal grounds to rescind this contract. As I stated I wish to rescind and refund my down payment of {$3000.00}. You can understand the definition to the underlines by clicking them 15 USC 6802/6803 15 USC 1605 15 USC 1635/12 CFR 226.15/12 CFR 1026.15 12 CFR 226.15 12 CFR 226.15 states ( a ) each consumer whose ownership interest is or will be subject to the security interest shall have the right to rescind : each credit extension made under the plan ; the plan when the plan is opened ; a security interest when added or increased to secure an existing plan ; and the increase when a credit limit on the plan is increased.
( ii ) - ( 3 ) The consumer may exercise the right to rescind until midnight of the third business day following the occurrence described in paragraph ( a ) ( 1 ) of this section that gave rise to the right of rescission, delivery of the notice required by paragraph ( b ) of this section, or delivery of all material disclosures, 36 whichever occurs last. If the required notice and material disclosures are not delivered, the right to rescind shall expire 3 years after the occurrence giving rise to the right of rescission, or upon transfer of all of the consumer 's interest in the property, or upon sale of the property, whichever occurs first. In the case of certain administrative proceedings, the rescission period shall be extended in accordance with section 125 ( f ) of the Act.
The term material disclosures means the information that must be provided to satisfy the requirements in 226.6 with regard to the method of determining the finance charge and the balance upon which a finance charge will be imposed In any transaction or occurrence subject to rescission, a creditor shall deliver two copies of the notice of the right to rescind to each consumer entitled to rescind ( one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the E-Sign Act ). The notice shall identify the transaction or occurrence and clearly and conspicuously disclose the following : ( 1 ) The retention or acquisition of a security interest in the consumer 's principal dwelling.
( 2 ) The consumer 's right to rescind, ( 3 ) How to exercise the right to rescind, with a form for that purpose, designating the address of the creditor 's place of business.
( 4 ) The effects of rescission, ( 5 ) The date the rescission period expires.
15 USC 1635 ( a ) obligors right to rescind Except as otherwise provided in this section, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the Bureau, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section.
I/We were not provided with any notice of the right to rescind, the date until I have the right to rescind or with the form on how to exercise that right. Nor was I informed verbally that we had the right.
15 USC 1605 ( a ) Finance charge defined The amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
( b ) Life, accident, or health insurance premiums included in finance charge charges or premiums for credit life, accident, or health insurance written in connection with any consumer credit transaction shall be included in the finance charges unless ( 1 ) The coverage of the debtor by the insurance is not a factor in the approval by the creditor of the extension of credit, and this fact is clearly disclosed in writing to the person applying for or obtaining the extension of credit ; and ( 2 ) In order to obtain the insurance in connection with the extension of credit, the person to whom the credit is extended must give specific affirmative written indication of his desire to do so after written disclosure to him of the cost thereof.
( c ) Property damage and liability insurance premiums included in finance charge Charges or premiums for insurance, written in connection with any consumer credit transaction, against loss of or damage to property or against liability arising out of the ownership or use of property, shall be included in the finance charge unless a clear and specific statement in writing is furnished by the creditor to the person to whom the credit is extended, setting forth the cost of the insurance if obtained from or through the creditor, and stating that the person to whom the credit is extended may choose the person through which the insurance is to be obtained.
finance charge Information required by this subchapter shall be disclosed clearly and conspicuously, in accordance with regulations of the Bureau. The terms annual percentage rate and finance charge shall be disclosed more conspicuously than other terms, data, or information provided in connection with a transaction, except information relating to the identity of the creditor.
I/we were not disclosed clearly and conspicuously of our finance charge. When asked, I was told that itemization of amount financed was it. Which is not. Itemization of amount financed is a breakdown after the finance charge. Also, the finance charge is not correct. It states that the finance charge is XXXX when it should be more because as shown above his insurance/gap insurance ( XXXX ) and warranty ( XXXX ) is supposed to be included in finance charge bring it to at least XXXX.
15 USC 6803 Finance institutions have requirements under law on how to disclose consumer nonpublic personal information and format to do so. Those steps were not followed. ( a ) States At the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship, a financial institution shall provide a clear and conspicuous disclosure to such consumer, in writing or in electronic form or other form. On that form it must have ( 1 ) the policies and practices of the institution with respect to disclosing nonpublic personal information to nonaffiliated third parties, other than agents of the institution. ( 2 ) the categories of persons to whom the information is or may be disclosed, other than the persons to whom the information may be provided. ( 3 ) the categories of nonpublic personal information that are collected by the financial institution. ( 4 ) the policies that the institution maintains to protect the confidentiality and security of nonpublic personal information.
The model form should be comprehensible to consumers, with a clear format and design ; provide for clear and conspicuous disclosures ; enable consumers easily to identify the sharing practices of a financial institution and to compare privacy practices among financial institutions ; and be succinct, and use an easily readable type font.
15 USC 6802 States a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice.
A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
I/We were not given any form that would meet those requirements.
When an obligor exercises his right to rescind, he is not liable for any finance or other charge, and any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. Within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as earnest money, down payment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction. If the creditor has delivered any property to the obligor, the obligor may retain possession of it. Upon the performance of the creditors obligations under this section, the obligor shall tender the property to the creditor, except that if return of the property in kind would be impracticable or inequitable, the obligor shall tender its reasonable value. Tender shall be made at the location of the property or at the residence of the obligor, at the option of the obligor. If the creditor does not take possession of the property within 20 days after tender by the obligor, ownership of the property vests in the obligor without obligation on his part to pay for it.
Where the creditor fails to provide the consumer with a designated address for sending the notification of rescission, delivery of the notification to the person or address to which the consumer has been directed to send payments constitutes delivery to the creditor or assignee. State law determines whether delivery of the notification to a third party other than the person to whom payments are made is delivery to the creditor or assignee, in the case where the creditor fails to designate an address for sending the notification of rescission.
To exercise the right to rescind, the consumer shall notify the creditor of the rescission by mail, telegram, or other means of written communication. Notice is considered given when mailed, or when filed for telegraphic transmission, or, if sent by other means, when delivered to the creditors designated place of business.
By XXXX XXXX XXXX Signature __XXXX XXXX XXXX__ By XXXX XXXX XXXX Signature__XXXX XXXX XXXX_
|
| 06/05/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have a car financed through Credit Acceptance Corporation, and it started in XX/XX/XXXX . We went to a XXXX , Alabama car dealership because we needed a car. They got us financed through Credit Acceptance, be cause we have credit problems. We bought a XXXX XXXX XXXX XXXX , because it was cheap. When we got the car the payments were $ XXXX . We had never missed a payment nor was ever late, until XX/XX/XXXX . My wife and I are both XXXX and live on a fixed income. I am a retired XXXX XXXX XXXX employee. We do not have a lot of money and barely have enough to survive each month. I contacted Credit Acceptance a nd asked if we could skip the XX/XX/XXXX payment due to a hardship. They said, even though we had not missed a payment before, that we could not skip XX/XX/XXXX payment. They said if we could pay approximately {$100.00}, that they could extend the payment and that XX/XX/XXXX payment would be {$210.00} ( a pproximately ) plus the regular payment of XXXX . We had no choice but accept these terms, or so we were told. I made the regular payment, on time, th at XX/XX/XXXX , I made the XX/XX/XXXX payment on time, also. Some time, toward the XX/XX/XXXX , I h eard a noise outside that sounded like someone had pulled into my garage. When I went outside to investigate, I saw a tow truck ( repo agent ) pulling out of my driveway, with my car in tow. We call ed Credit Acceptance an d they advised me that we did not make XX/XX/XXXX payment on time. I knew I had made the payment. Upon further discussion with my wife, their agent ( Credit Acceptance ) told her that the regular payment was made but not the {$210.00} amount we agreed to pay with the regular payment and because we did not make it, we had not " lived up to our end of the revised payment '' plan. I had forgotten about making the extra payment, an honest mistake. They repossessed the car ( entered into my enclosed garage without my permission, which is considered burgla ry ( a felony ) in Alabama, and damaged the car and my garage, in doing so. I did not file a report because what good would it have done to help our situation? Besides, felonies in the State of Alabama have a three ( 3 ) year statute of limitations for burglary I took pictures of the garage. We were told we could get our car back if we made roughly a {$500.00} payment. My wife told the agent of our situation and she would not work with us. We were told if we made a {$500.00} payment to Credit Acceptance before the was auctioned off. they would let us continue making the payments and keep our car. We skipped a mortgage payment to make this {$500.00} payment. We were given the number and address of the auction yard ( in XXXX ) and called them. I asked when we could get the car and they informed us that the car had fender damage when it came and t hat one of their lot attendants had hit the car in the parking with a forklift. They also said that the car already had a dent in the front left fender and driver 's side door. I said there was not a dent on the car before it was repossessed. She told me that we would have to wait ( it took 8 more days ) to get our car and that they would fix the dent ( s ) , for no charge to us. We got the car and and it was making a horrible noise in the transmission, the trunk would not close and the air conditioner and radio was not working. The auctioneer said it was that way when they got it and I said it was not. She agreed to waive some fee ( we did not even know that any other fees existed ) due to the problems we were having XXXX problems not of our doing ) I had to fix some other problems, once I got the car back. I had to fix a headlight, blinker and taillight radio and air conditioner, that was damaged by the repo agent and/or the auctioneer, costing even more money. The y ( Credit Acceptance ) sa id that our payments had increased to {$380.00}, due to the repossession and assorted fees. I made XX/XX/XXXX {$380.00} on time. It was XX/XX/XXXX when I remembered to make that month 's payment. I paid it, only being a day late and thought nothing else of it. Some time, around XX/XX/XXXX , I heard a familiar noise around my garage. It was the repo agent and he had come to repo the car, again, from inside my garage. I went and talked to him ( begging him if front of our neighbors ; telling him of my wife 's medical problems and that we had to have a car to get her to her doctors appointments ) and I told him this was a mistake ; I know I made the payment this month. He said he was just doing what he was supposed to do. I got my camera and took pictures of the car and the garage and told him that he had damaged my car and garage last time and that it was illegal for him to enter my garage. He told me to take it up with Credit Acceptance. He th en got a camera, after pulling the car partially out of the garage, and took pictures himself. I got him to wait until I go t Credit Acceptance on the phone. I spoke to them and they advised me that because i had made the payment a day late that the previous agreement wa s null and void and if we wanted to keep the car we would have to negotiate new payment arrangements. They ( Credit Acceptance ) a lso spoke to the repo agent and he told them he had already " hooked-up '' the car, which, at that time he had not attached the car to his boom. My wife worked out an agreement where we would have to pay {$500.00}, again, but we would be able to get our car from the repo lot in XXXX and our payments were once again increased to {$380.00}, this time. I have made every one of the payments on time, since. This mon th ( XX/XX/XXXX ) I had forgotten the payment but remembered at about XXXX cst on XX/XX/XXXX , to make it. I worried about a time zone difference but remembered that Michigan ( where Credit Acceptance is located ) is on central time. On XX/XX/XXXX , we received a call from a young lady w ith Credit Acceptance. They said that because my payment was late, I had defaulted on the previous payment arrangement. I did not get upset or raise my voice but I told her that I had made the payment on the third, just like we had agreed to do. She stated that I did make the payment on the third but that the payment did not post to my account until the fourth, I was considered in default. I became furious and asked her to speak to my wife, because I was worried I would lose my temper with the caller. My wife was told the payment did not post to our account until the fourth. She ( my wife ) asked the caller how we could rectify the situation and was told if we made another payment of XXXX XXXX and change on our account, everything would be fine, no repossession this time. So, I went back into our account and paid {$26.00} ( al so, we pay the note through their website using XXXX XXXX . It costs us an extra {$3.00} each time we make payment, for using this service, on top of the {$380.00 } ) becau se my wife said it was XXXX and could not remember the exact amount and I did not want our car taken again. I got to stressing last night about the whole ordeal and advised my wife that we had been through this wi th Credit Acceptance t wice before, made the payment on time, only to have the car taken anyway and that I was not going to let them, for lack of a better word, " XXXX '' us over again. I filed a complaint with the Better Business Bureau, on line, last night. I was still worried about them coming to get our car so my wife said I should c all Credit Acceptance, to ease my worries. I called and spoke to a young lady and she advised me that she would have to transfer me to their legal department. I asked why are legal handling my call and she said because of the complaint I filed with the BBB. I told her I was not concerned with talking to legal and that I just wanted reassurance that our car was not going to be repossessed again. She said she could not make that promise because the payment was " late ''. Once again, I went through the trouble of explaining that I had made the payment on the third and once again they said that it showed I made the payment on the third but that it did not post until the fourth ( yesterday ). I asked her why, if she could actually determine I did make the payment on the third, did I have to worry about my car being repossessed? She started telling me something so I gave my wife the phone. She told my wife the same thing. My wife told her we had made a {$26.00} payment, on the fourth, and were told that the car would not be repossessed. This young wom an ( toda y ) then told my wife that because I had filed a complaint with the BBB, she could not guarantee the car would not be repossessed. My wife told her what the young lady had assured us of yesterday. She said she did not know why that young lady told us that and that she ( the woman I spoke with today ) could not make that promise, since I had lodged a complaint ( basically extortion or coercion to keep us from filing a complaint was what I took this statement to mean ). She then transferred my wife to someone named " XXXX '', in the legal dept. My wife went through the whole spiel all over again only to be told that " XXXX '' could not talk about our account because of the complaint. My wife then stated " Why did she transfer me to you if you can not talk to me about my account? ". She was told that since I had filed the complaint she ( XXXX ) could not discuss our account unti l our Credit Acceptance " account manager '' ( I was not aware that we had an " account manager '' ) had contacted us. My wife inquired how long that would take and was told 72 h ours or more but the car would not go into repossession mode until the " account manger '' had spoken to us, and advise us what will be the course of action that they will take. My main complaint is : How do they get away with this practice? It is immoral and should be illegal. I am hoping you can help us with this and maybe recoup some of the money we have had pay for this car. The finance price was over {$12000.00} ( twic e the blue book value ) but when you are poor with credit problems, you have little to no choice, when it comes to the predatory lending companies. Also, because we had to miss a mortgage payment to make these payments to get our car back out of repossession statu s ( twi ce ), our home has gone into foreclosure and we are probably going to be evicted, before this matter is resolved. We have many illnesses and our bills are plenty. We seem to not be able to catch a break. Thanks for any advice or help you may be able to provide us.
|
| 11/30/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
SUBJECT : KILLING CONTRACT DUE TO UNPROFESSIONALISM OF SERVICES ; In the year XXXX, I bought a used XXXX SUV/Car XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX Wisconsin, ( Biggest Mistake Ever Made to my Demise ), They use the load business called " Credit Acceptance '' which supposedly gives consumers or first time buyers with low credit a option to purchase a vehicle. The car was priced according to the salesman at XXXX by the time financing went through tax and license and all that gumbo, the total in all averaged out to XXXX at the payments of XXXX per month.
I only fell back once in XXXX due to hardships in job changing, after all that I managed to build myself back and continue my payments to this company monthly.
THE ISSUE OF TIME FRAMES : I XXXX XXXX XXXX for a living, you know those XXXX XXXX XXXX with XXXX XXXX, not your XXXX lil XXXX 's, this job is high demand and requires reliable XXXX to XXXX XXXX to customers, my daily work week is anywhere from 8 to 10 sometimes 12 hours of XXXX, back to back XXXX, i get one 30 minute break in-between XXXX which is to give me time to eat and rest before finishing out my other 8 hours or more XXXX time. By the end of the day it can be XXXX or XXXX XXXX depending on schedules when im to shut down by federal law for 10 hours before my time resets for XXXX XXXX. This takes up allot of my time to get personal things done physically, so most time when i can i try to get my financial dealings by phone done when i can, it's a XXXX of a way to spend your 30 minutes but a necessity to to the demands needed and the jobs to get done! I am not going to throw my job or customer to the curb for any measly little business on the side, certainly not this one or any other.
CAR REPAIRS STARTED 2 MOS AFTER PURCHASE : Within 2 months of having this vehicle, I had to replace the alternator which i was charged for by the dealership which was supposed to be covered under warranty, XXXX 6 months later after that I had to buy a brand new battery because the car was dead..
which is covered for a year by the manufacturer, my company ordered the battery for me which is deducted out of my paycheck, however within 8 months I needed another battery because that one died.
Now mind you, i am paying this loan joke XXXX every month on time as said in contract, however the car began giving me engine problems, not to forget the fact, when this car was bought it had a fuel hose throat problem, you couldn't fill the car like you would normally, which usually takes 15 minutes to fill up a car depending on pump speed which is usually pretty quick, it would take me 30 minutes because the fuel would begin to pump but cut off midstream, i had to wait 5 minutes each time before beginning to pump again. This is what the dealership sold me was a complete lemon of problems, then the heater coils i found out were bad, couldn't defrost the windows, no heat would come out, AC worked great that's it, so to get the coils fixed and the fuel issue fixed that ran me approx XXXX that was in XXXX, then the engine went, some valve or gasket blew, another XXXX approx, all out of pocket expense while still paying credit acceptance XXXX each month, XXXX rolls around, now i have a window button problem for the drivers side, and the air in one of the tires is leaking, dont know which one as well as some fuel cap warning coming up on the dash board. Back in shop it goes, another XXXX bucks out of pocket, except for the tire leakage. XXXX XXXX would of charged me a XXXX allot more using the excuse my warranty wouldn't cover these things, so i went to another recommended mechanic who even though was pricey but fair, they did the job right the first time! The only regret I had was the dealership never bothered to really check this used car before putting it on the lot to sell, they just bought it from another sales place and went with what ever info of ownership was on the paper work, the car isnt even worth XXXX period, these cars or suvs value when they were in manufacturing roughly under XXXX, XXXX / XXXX stopped making them due to the recalls of problems people had with them, various different issues.
Now here comes battery number 3 just 1 month over the year warranty of the other 2 and i had too buy another new battery.
By this time, According to Credit Acceptance, my balance from XXXX grand is now XXXX, XXXX pay off, but heres where it gets down right XXXX ...
Each time i had to call these people for an adjustment over the phone from their reps they claimed are so highly trained properly ( cough ) i was met with ignorance, XXXX and XXXX behavior enough to get me to begin screaming at them as they wasted my time, I dont know how many times i have told this joke of a place, I dont have time to call you when you snap your fingers asking me to jump buildings at your demands, nor do i have to explain to you my personal routines so you can come up with ideas to XXXX me over cause you got a issue you dont make good money where you work, that's not my XXXX problem!
They have a website where you can schedule a payment ahead of time which i have used many times because i cant call this payment in every XXXX day of each month, so i make arrangements for it to be scheduled for these dates or earlier, course this loan place will drag its feet collecting the funds tying me up to move forward to pay other bills.
Well the killer of this was over the XXXX weekend ... I knew my schedules with work were going to be pushed as the holidays were rolling in so was high demands of getting XXXX and such XXXX, I was going to be too busy to be bothered making calls, and it being the holidays most places would be closed. I get paid every Thursday per week, I made an arrangement on their site to pay this time XXXX on the XXXX of XXXX, however our pay period let us know we would be getting paid a day early. So Since i was at a customer on XX/XX/XXXX, and had to make a fast call to CA asking them if they could cancel the XXXX schedule and use the XXXX schedule to make the payment as the banks would be closed etc, i was met with a XXXX lazy rep who had nerve to tell me, you can do this yourself online! Oh that did it! I hit the roof, again here i am explaining to another XXXX i dont have the time to change anything online, that is why i am calling, can you just cancel the XXXX scheduled XXXX and use it for the XXXX? how hard is it to grasp this? She said fine, or so i thought it was fine, I proceeded to make the XXXX payment, paid their XXXX merchant fees of paymentaus, and ended the call. 2 hours later i checked my bank and saw i had roughly XXXX around there left in balance after the car payment went through, so i took the opportunity to pay some other bills in advance to avoid late fees etc, and calculated it down to a T, leaving me enough to use while over XXXX XXXX til next payday.
COVID 19 EXCUSES This pandemic i know has made it hard to many to work, some dont have any work others are forced to work from home, credit acceptance is one of those who have their reps work from home. I have heard the excuse due to this covid 19, people make mistakes, XXXX! Thats as lame as a student telling the teacher the dog ate their homework.
Well here comes the XXXX, and i check my bank account, and to my horror i am now negative XXXX! I am like what the XXXX happened? The transactions didnt begin coming through til later that day around XXXX XXXX, thats when i noticed the first XXXX to Credit acceptance was pending long with others that were minor and i was puzzled, in the next hour more transactions pending began to appear, and bamn there it was, the rep didnt bother to cancel the XXXX payment and it too was pending i was hitting the roof, i went into my stock account immediately and liquidated all my stock trying to come up with the funds to transfer into my account to cover the negative before my bank would hit me with NFS fees of XXXX a pop, but found i couldn't transfer anything cause it was a newly bought stock and needed tme to accumulate, so this now put me in probation mode for 30 days meaning i couldn't touch anything for 3 months! Thats when i really hit the roof!
XX/XX/XXXX, - my balance in my bank is now negative XXXX! so I called my bank and filed a dispute to have that loan company reverse the charges and then i called the loan place and chewed out another rep and told her, if that money isnt reversed within 24 hours im reporting this as theft! she told me i could of left the scheduled payment as is and the money would of been retrieved the next working business day, and i told her how in the XXXX am i to know that? and what makes you people think i can jump on a computer and cancel when XXXX XXXX an XXXX XXXX all day long? its time consuming and now you people have put me in a XXXX of a situation. I cant have this, since XXXX i have been haggled by you people trying to make adjustments i have tried to be pleasant only to end up screaming at you all because you ask all these XXXX questions like im in some XXXX deposition for court! I dont have time to be held up while you all sit on your butts doing nothing at home blaming covid 19 for your hangups! GET REAL!
AS of TODAY XX/XX/XXXX, i am now negative XXXX!
The repairs on this car shouldn't of had to happen, the cost of this car over its value was a sham, and now im dealing with amateurs who shouldn't be running this frat at all. I reported it to the Michigan XXXX where this company apparently is based out of, and told them I am killing the contract, i dont want the car,, i dont need to do business with XXXX, i will be contacting the creditor bureaus explaining the deflect of my decision cause i know just like with XXXX XXXX, these people are going to throw a coniption fit and spew allot of negative remarks on my credit report. Frankly i dont give a XXXX because i am just going to save up all i can and buy my next car BRAND NEW STRAIGHT OUT so i dont have to deal with loan sharks anymore.
So if you CPFB feel this poor babies are being bullied by me in such a hateful manner after the sham they just pulled, how about i contact XXXX XXXX investigation report and have them air it online? Because the reviews i have read about this loan shark are not very good in fact they have done more damage then good for a person.
|
| 07/25/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
First and foremost, Credit Acceptance has been getting away with fraud for so long that you think it is truth and what you say is the Law. I know the law. I am not obligated to do anything regarding any contract when misleading, deceptive, and unfair practices are involved. Therefore, the account in question is invalid, cancelled and paid in advance as I stated in my last letter. Once again, I did not receive a welcome letter on XX/XX/XXXX, from your companies saying anything about reporting late payments, missed payments or other defaults. I have the right to say I do not want to participate in that. CREDIT ACCEPTANCE is a financial institution.
Financial institutions need your consent to disclose any non-personal information to any third party. 15 USC 6802 ( B ) ( 1 ) ( B ) clearly states you have to get my consent before releasing non-personal information to any third party. Just to be clear, this goes for the credit bureaus, repossession companies, collection agencies, and this list goes on. The documents you attached about the disclosure I have never seen, witnessed or acknowledged. I do not have copies of those documents, only you and your companies. I should have received every single page of the contract. This is deceptive violation since Credit Acceptance and the car dealership are hiding and not presenting documents and forging my signature onto documents, I had no knowledge of.
15 US Code 1681 ( b ) and 15 US Code 1681 ( a ) ( 2 ) clearly states consent is needed for everything reported on my consumer report, but when did I give you consent? The code also states I have the right to confidentiality and privacy as a consumer. I did not consent on XX/XX/XXXX, and I do not consent now. Therefore, Credit Acceptance will have to correct all of the false reports made on my credit report since I never gave you permission or consent.
15 US Code 1681e ( b ) says everything on consumer report is supposed to report to maximum possible accuracy. Yet the FCRA says transactions, experiences, and approvals of credit arent included in consumers reports per 15 US Code 1681a ( 2 ) ( A ) ( i ) ( B ). Once again, your companies did not give me the opportunity to decline or consent to you reporting experiences or transactions to my credit report.
This is a violation, you stated in your letter that sending this disclosure form satisfied your companys obligations for information sharing and privacy, since I did not receive this letter, you mentioned. I do not consent, and I never have consented to your companies sharing my information with ANY and EVERY third party thats exists. CREDIT ACCEPTANCE does need my permission before executing anything involving my all-capital letter name XXXX XXXX XXXX XXXX my social security number, or anything else pertaining to me as the beneficiary. GET THAT CLEAR.
Not many challenge your company so Credit Acceptance thinks the corporation can do what they want, but I am here to show you otherwise. How do you respect my privacy if Credit Acceptance Corp did not tell me about XXXX XXXX XXXX, the indentured trustee for Credit Acceptance Corp, that is the vice president of XXXX XXXX XXXXXXXX XXXX You may trick other consumers, but you are not tricking me. You may think that you have all of the power and what you say is law, but I am not obligated to pay this debt. I will not pay this debt. I know the car was paid for in advance per 18 US Code 8, HJR 192 and 31 USC 3123.
HJR 192 of 1933 clearly states Every obligation, heretofore or hereafter incurred, whether or not any such provisions are contained therein or made with respect to thereto, shall be discharged upon payment, dollar for dollar, in any such coin or currency which at that time is legal tender for public and private debts. 31 USC 3123 says the secretary of treasury shall pay interest due or accrued on the public debt.
31 CFR 357.13 says A Federal Reserve Bank credits the appropriate amount of interest on Book-entry Securities to a Funds Account maintained at the Bank, or pays it as directed by the Participant. Book-entry Securities are redeemed according to their terms, a Federal Reserve Bank withdraws the securities from the Participant 's Securities Account in which they are maintained, and either Credits the amount of the Redemption proceeds, including both principal and interest, where applicable, to a Funds Account at the Bank, or Pays such principal and interest as directed by the Participant.
This means all obligations are discharged and credits will be applied to the funds account as directed by the participant. I would be considered the participant in this case. It also says nothing is required by the participant. Anytime a consumers social security number is used in a transaction it pays the transaction off legally. I know my consumer laws and I know Credit Acceptance Corp has violated many if not all of them.
15 US Code 1692j says it is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.
Credit acceptance is not the creditor and is in violation of 15 US Code 1692j, and you should not be sending me bills in the mail claiming I owe a debt that I do not owe. Credit Acceptance has created a false belief in making me believe I owe a debt that does not belong to me. This would be considered a deceptive form. The law tells us all debt, public and private, belong to the United States and are prepaid per 18 US Code 8, it does not say debt belongs to consumers.
Credit Acceptance has willingly failed to provide me with full disclosure of my right to rescind the contract per 12 CFR 1026.23. The company has failed to let me know my contract was a financial asset that paid for the car once I got it. Your company also misrepresented the finance charge by not giving me a summary of all charges.
Your companies have violated several consumer laws that I pointed out in the last letters, and I will point it out in this one again. I have third party companies created to protect me from predatory lending companies like you when I am out getting approved for things on credit.
The contract you have attached is not the same one I received. I am missing several pages. I definitely have never seen the arbitration clause page or the CREDIT ACCEPTANCE CORPORATION DISCLOSURE FORM until now. I know for a fact that my signature was forged upon those 2 documents. I wonder what other documents I have not seen, and my signatures were forged upon using E-signature system. The car dealership specifically told me out of their mouth EXTENDED WARRANTY and GAAP are mandatory. This misleading, deceptive, and unfair once again because it made me confused. Your companies are not supposed to mislead or direct consumers into a direction without full consent and true knowledge.
You can not just disrespect and violate consumers rights. I never signed a document stating I would give all I owe under a security interest. Page 4 of the contract that you uploaded shows the dealers signature and my initials at the bottom with an E-signature. I did not sign, agree or acknowledge that, I dont have that page included with the contract given to me. You state I signed documents that I have never seen, with no proof. I also did not agree to that price of the vehicle you stated. Credit Acceptance and the car dealership forged my signature onto other documents using the E-signature system which is a serious felony. Once again, I am not obligated to pay anything your company claims.
I am not obligated to do anything and as a consumer I have the right to get out of any contract involving fraud and deceptive acts. I am not trapped in any contract with any corporation as a living flesh breathing soul giving to me by the MOST HIGH GOD. Credit Acceptance is not the most high God therefore I am not obligated to do anything this company tells me. Credit Acceptance and its companies resemble the devil using deceptive, misleading information, and taking advantage of consumers.
For me to be legally bonded to a contract there has to be a signature with both involved parties. The law clearly states that. Do you think you can just tell me anything? There has to be a contract with my signature and an agent from Credit Acceptance for this contract to be legally bound. That is a Uniform Commercial Code law.
Consumer credit transactions are only cash in hand. I dont remember receiving a check, cash money, or a money order to pay for this vehicle. Where is the proof that Credit acceptance actually loaned anything in collateral for the vehicle. Inside your XXXX and XXXX filings credit acceptance is listed as a borrower, servicer, issuer, but not a lender. What did you lend? Credit Acceptance is not a creditor.
I suggest you reread my previous letters sent and its entirety because they still stand and the remedy, I have set in place also still stands. I will attach them again for reference. I am fully disputing this debt that was in paid in full until you update everything I have demanded. Car dealership and Credit Acceptance Corp forged my signature on to many documents because as I have just gotten to the end of this letter and have taken a clear look of the retail installment contract I received from the car dealership ; I am missing several pages. This contract is no longer valid due to the fraud your companies have committed. If you do not understand the seriousness of this letter, I suggest you reach out to your superiors.
Lastly, the remedy that I have set forth in the previous letter still stands but instead of cancelling out the securities you earned from my signature and the contract, send or transfer all securities to my XXXX account. I also do not consent to your companies releasing my information to a third-party repossession company and having them attempt to steal my car from my private property ( driveway or garage ). I do not consent to anyone affiliated with Credit Acceptance or its third-party coming to my private property. Any corporation or person who violates my rights and wishes will pay the price.
XXXX XXXX XXXX XXXX
|
| 03/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I recently received a copy of my XXXX, XXXX, and XXXX credit report, and I noticed some late payments posted on my credit report.
Late payment dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Your company is in clear violation of the law. Under 15 U.S. Code 1681b - Permissible purposes of consumer reports, THE LAW CLEARLY STATES : ( a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Did I give you written instructions to furnish this account on my credit report?
Furthermore, the FAIR CREDIT REPORTING ACT 15 U.S. Code 1681 ( 2 ) ( A ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Delete the above late payments from my consumer report, this is in violation of 15 U.S. Code 1681b Failure to respond satisfactorily with deletion of the above referenced account will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 1. Defamation of Character ( per se ) 2. Negligent Enablement of Identity Fraud 3. Fair Debt Collection Practices Act 15 U.S. Code 1692g violations 4. Fair Credit Reporting Act 15 U.S. Code 1681 violations for willful noncompliance- 616. Civil Liability for willful noncompliance ( 15 U.S. Code 1681n ) AFFIDAVIT OF FACT In The Matter Of : XXXX XXXX, a man / woman To : XXXX XXXX XXXX XXXX, a woman/man ; Dear Credit XXXX XXXX XXXX XXXX XXXX woman/man, You,, a woman/man, have engaged in multiple violations against I, a woman, without right. I recently looked at my car contract and found many issues that are in direct violation of my consumer rights under 15 U.S. Code 1605 and 16 CFR 433.1d. I am a woman, the consumer in fact it is my understanding that I am going to tell the truth the whole truth in all matters here. Having so qualified my testimony I now take my affidavit and submit it into court record in full and state that everything in my Affidavit is the truth and the whole truth for the record. Made under penalty of perjury.
I, a woman, the consumer in fact has personal knowledge of, and asseverate the following : 1. Fact, I, a woman, the consumer know that The Fair Credit Reporting Act 15 USC 1681 was made by congress to ensure accuracy and fairness of credit reporting. The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.
XXXX. Fact, I, a woman, the consumer knows that on XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX Sedan from XXXX XXXX XXXX through XXXX XXXX. I know that XXXX CFR XXXX is a purchase money loan that is a cash advance which is received by a consumer in return for a finance charge within the meaning of the Truth in Lending Act and XXXX XXXX I was never disclosed about a purchase money loan let alone knowing that it was actually a cash advance that was due to me. The salesman never made me aware of this during the consummation of the contract. Another violation was the withholding or not being disclosed that I was signing this money over to the finance company Credit Acceptance. I was told that Credit Acceptance would be the one who was lending me the money when in fact that was false and a lie and a violation of my consumer rights. Under the Truth in Lending Act and Regulation Z, I was lied to by the creditor because I was really giving them my cash advance, I never knew about from my purchase money loan that was due to me and signing it over to the finance company. As a consumer, I legally have a right to know that my signature is being sold/transferred to another party and the process of the finance charge. The contract is a XXXX XXXX XXXX not a XXXX XXXX XXXX as stated on top which is another lie and violation. The contract was with XXXX, XXXX but somehow Credit Acceptance got involved without me knowing and being fully disclosed on how. How can the dealership transfer/sell my signature and the security interest in the vehicle to another party when the contract I have with them is not even binding because technically their signature is not even on contract because the dealership can not speak nor talk so how do they have any control over what happens to the contract ; they dont. I walked into the dealership to purchase a vehicle under a consumer credit transaction per law 15 USC1602 and I am the original creditor per law 15 USC 1692A ( 4 ) but was not made aware or fully disclosed that my signature and cash advance from the purchase money loan was being sold/given to another party which is Credit Acceptance. This is a violation of my rights which voids the entire contract altogether.
3. Fact, I, a woman, the consumer also knows that 15 U.S. Code 1605 is determination of finance charge which is defined as the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type of payable in a comparable cash transaction. If the finance charge supposed to be the sum of all charges and does not include charges comparable to cash, then why was I required and told by said dealership above and in question that I had to make a down payment in order to get the vehicle. I made a down payment of {$2500.00} cash but was not made aware or disclosed by the creditors XXXX, XXXX and Credit Acceptance on XX/XX/XXXX, that I actually was not required to make said payment because its included in finance charge, but it is also illegal under 15 U.S. Code 1605. Definition of finance is to provide funding for something and in this case the funding was for a vehicle but how can I be given money for a vehicle but at the same time have to give cash in order to get the funding. This is the purpose of truth and lending to fully disclose what my finance charge is and everything that is included and said company above has violated my consumer rights by not doing so which caused me to suffer a financial hardship because the deposit for the vehicle was my savings and I did not want to put anything down towards the vehicle but again was advised by the creditor I had to.
4. Fact, I, a woman, the consumer knows that 15 U.S. Code 1605a explains what a finance charge includes which is interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. Service or carrying charge, Loan fee, finders fee, or similar charge. Fee for an investigation or credit report and Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. XXXX XXXX and Credit Acceptance, a woman/man, have engaged in violations under this law because I was charged multiple fees such as {$75.00} for dealership fee, extended warranty {$1500.00}, sales tax of {$810.00}, DMV fee of {$180.00}, charges and mounts paid to other in my behalf of {$1800.00} and Emission test fee {$21.00}. I also show an itemization of amount financed for some of these items separately, but I shouldnt because thats more money you are adding on to the finance charge from what you already said I was paying under the finance charge at top of the contract. Again, this is another violation of my rights under 15 U.S. Code 1605 that caused me financial hardship because I had to include more money out of my pocket for these fees which raised my car note even more monthly. This goes against my consumer rights that you have violated.
5. Fact, I, a woman, the consumer knows that 15 U.S. Code 1605 b and 15 U.S. Code 1605c states Life, Accident, Or Health Insurance Premiums and Property Damage and Liability Insurance Premiums are included in the Finance Charge. Charges or premiums for credit life, accident, or health insurance written in connection with any consumer credit transaction shall be included in the finance charges. During the consummation of the contract, I was asked did I have insurance but never stated that the premium was supposed to be included in the finance charge. I did not receive a statement or disclosure from the creditor stating that I was entitled to have my premium included in finance charge, therefore they withheld this information and lied to me throughout this transaction.
I, a woman ... : woman, am not an expert in the law, however I do know right from wrong. If there is any man or woman damaged by any statements herein, if they inform me by facts, I will sincerely make every effort to amend my ways. I hereby and herein reserve the right to amend and make amendment to this document as necessary in order that the truth may be ascertained, and proceedings justly determined.
If the parties given notice by means of this document have information that would controvert and overcome this Affidavit of Fact, please advise me In written affidavit form within ten [ 10 ] days from receipt. Provide me with your counter-affidavit, proving with particularity by stating all requisite actual evidentiary fact and all requisite actual law, and not merely the ultimate facts or conclusions of law, proving that this Affidavit of Fact is substantially and materially false sufficiently, to change materially my Status and factual declarations. Your silence stands as consent to, and tacit agreement of, the Claim and factual declarations made herein being established as matters of fact and matters of law.
I, a woman ... : woman declare under penalty of perjury, that all herein be true, and will testify viva voce in open Court, that all herein be, true, so help me God.
|
| 07/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
TO : XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. I am distressed that you have included the below information in my credit profile and have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you furnish. I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and or a civil suite should you continue in your non-compliance. I further remind you that, as in 15 U.S. Code 1681 ( n ), you may be liable for your willful non-compliance. Credit reporting laws ensure that financial institution must report only 100 % accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. Congress has also stated that unfair credit reporting undermines public confidence, which congress has made clear, is essential to the continued functioning of the banking system. Which you fail to do.
Pursuant 15 U.S Code 166b ( a ), A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
In responds of my CFPB complaint ID XXXX, as shown in Exhibit ( A ) you have stated my review confirms that we provided you with notice about our information sharing practices in the Welcome Letter we sent to you on XX/XX/XXXX. That letter stated : WE MAY REPORT INFORMATION ABOUT YOUR ACCOUNTS TO CREDIT BUREAUS. LATE PAYMENTS, MISSED PAYMENTS OR OTHER DEFAULTS ON YOUR ACCOUNT MAY BE REFLECTED IN YOUR CREDIT REPORT. We also sent you a copy of our Annual Privacy Notice on XX/XX/XXXX Prior to that, you acknowledged and agreed to the terms and conditions of the enclosed Consent and Authorization form allowing us to run your credit as part of your application process. you also acknowledged and agreed to the terms of the enclosed Application, which provided your consent to standard credit review language. Your privacy rights were not infringed by Credit Acceptance checking your credit as part of the application process or accurately reporting your account status to the credit bureaus.
Your Company 's Consent and Authorization Form you have sent in response of my CFPB Complaint ID XXXX and XXXX Complaint as shown in Exhibit ( A ) DOES NOT include an option to opt out of credit reporting that you must provide according to 15 U.S. Code 6802. 15 U.S Code 6802 -Obligations with respect to disclosures of personal information states " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unlesssuch financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and the consumer is given an explanation of how the consumer can exercise that nondisclosure option ''. You did not give me the option to exercise a nondisclosure option.
Your Companys consent and authorization form mentions the Gramm-leach Bliley Act, it talks about you reporting my nonpublic person information, but I am aware that in accordance with the Gramm-leach Bliley Act, I the consumer have the right to know where and how to direct disclosure of my nonpublic information and should have been given a clear and conspicuous explanation of how to exercise that nondisclosure option. I have NEVER received such an explanation. The ( GLB ) Financial Privacy Rule under 16 CFR Part 313 states the regulations require financial institutions to provide particular notices and to comply with certain limitations on disclosure of nonpublic personal information. A financial institution must provide a notice of its privacy policies and practices with respect to both affiliated and nonaffiliated third parties, and allow the consumer to opt out of the disclosure of the consumers nonpublic personal information to a nonaffiliated third party if the disclosure is outside of the exceptions. YOUR OBLIGATIONS UNDER THE PRIVACY RULE, Privacy Notices, The Contents of the Privacy Notice, The Appearance of the Privacy Notice, Safeguarding NPI, Delivering Privacy Notices, Opt-Out Notices, General Obligations Exercising the Opt-Out Right, The Shelf Life of an " Opt-Out '' Direction, Summary Of Notice Requirements Exceptions.
I am aware as a XXXX XXXX, you are to make sure your company is in compliance with the law 100 %.
Youve also stated in Exhibit A, As of XX/XX/XXXX, we are accurately furnishing your account status to the credit bureaus as 180 days or more past the due date. This information is consistent with your account history and your enclosed payment history, which shows you have not made a payment since XX/XX/XXXX. I recently pulled my credit report on XX/XX/XXXX it shows you are in fact still reporting my nonpublic information inaccurate as shown in Exhibit ( B ). you are reporting 180 days past due to XXXX and not XXXX and XXXX. In the Payment status section of my credit report, you are reporting to XXXX 120 days late, XXXX 120 days late and to XXXX 180 days late. In the date of last payment status section of my credit report you are reporting to XXXX a last payment date of XX/XX/XXXX but in the two-year history section of my credit report you are reporting to XXXX a last payment date of XX/XX/XXXX. In the date of last payment status section of my credit report you are reporting to XXXX a last payment date of XX/XX/XXXX but in the two-year payment history section you are reporting XX/XX/XXXX. Also, to XXXX you are reporting a date of last payment of XX/XX/XXXX but in the two-year payment history section of my credit report you are reporting to XXXX XX/XX/XXXX XXXX But you stated in you CFPB response that my last payment was XX/XX/XXXX. So, when was my last payment exactly? You are also reporting to all 3 credit reporting agencies a different past due balance, XXXX and XXXX {$2200.00} and XXXX {$1800.00}, but in your CFPB Complaint you stated on XX/XX/XXXX that your account is past due {$3100.00}. Nothing of what you are reporting is accurate, nor is it fair and equitable to me. what you are reporting is not consistent with what have stated in your CFPB response by any means. this is a violation of the FCRA 15 U.S Code 1681 ( a ) Accuracy and fairness of credit reporting and 15 U.S Code 1692 ( a ) Abusive Practices.
Please provide the written instructions that I, the consumer gave to Credit Acceptance, which has authorized the furnishing of any nonpublic information. If you can not provide me with these instructions written by me prior to this notice, this has been a fraudulently furnished consumer report using my identifying information and Credit Acceptance Corp must update the following late payment to PAID AS AGREED or DELETE to all consumer reporting agencies immediately to protect against further unauthorized access to or my nonpublic personal information.
If credit acceptance, can not provide me with proof such a tracking number or a certified mail return receipt proving your company sent me a Welcome Letter on XX/XX/XXXX, providing proof your company adopted reasonable procedures to ensure my periodic statement was delivered to me no later than 21 days before the payment due date, this alleged late payment must be removed. Or I am demanding the following late payment are updated to " PAID AS AGREED of each late payment is summited to the credit reporting agencies immediately to prevent me from receiving more harm because of the fraud that has taken place.
Until the requested documentation is received, this request for documentation shall be treated as a BILLING ERROR and an ERRONOUSLY BILLED AMOUNT section 1666 of title 15XXXX Credit acceptance, as the creditor may not collect any dispute amount. As a federally protected consumer, who does not need to pay, the creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumers credit standing without resolving the billing error.
Any information listed on my consumer report must be verified or immediately removed. I am due for a thorough and proper investigation. Please send me any information regarding my request and an updated consumer report showing that the abovementioned demands have been met. As a gentle reminder, this is my final attempt at peaceful mediation. Your failure to comply will result in me pursuing civil for damages action pursuant to 15 U.S Code1692 ( k ) and 15 U.S Code 1640. Also, your failure to comply will result in civil liability Pursuant to 15 U.S Code 1681 ( n ).
I am aware, the making of any false, fictitious, or fraudulent statement or representation to a customer of a finical institution such as reporting inaccurate information is a direct violation of 15 U.S Code 6821 ( a ) ( 2 ). I am also aware that whoever violates 15 U.S Code 6821 such a false, fictitious, or fraudulent statement or representation to a customer of a financial institution will be held liable under 15 U.S Code 6823 ( a ) to fines under Title 18 U.S Code 3751 with fines up to {$500000.00} or imprisoned for up to five years or both.
Thanking you in advance for your precipitated quick co-operation on this important matter.
|
| 03/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
This complaint is on the behalf of Credit Acceptance Corp Illegal Auto Repossession where they ignored my notarized affidavit of billing error. They are conducting fraudulent business and they unlawfully repossessed my car on XX/XX/XXXX. I when I mailed out Registered Mail Documentation with signature required return receipt XXXX XXXX. The document hasnt been delivered as of today XXXX XXXX.
On XX/XX/XXXX a notary republic mailed out a notice to Credit Acceptance Corporation to their Credit Dispute Team. A notarized AFFIDAVIT OF NOTICE OF BILLING ERROR, OPPORTUNITY TO CURE- 12 CFR 1026.13 and 1026.13 ( a ) ( 6 ). For the endorsed remittance ( special deposit instructions ) I sent into the company my payment on XX/XX/XXXX for the amount of {$430.00} and in the billing error notice I also requested documented evidence 12 CFR 1026.13 ( 6 ), which the company received and signed the domestic return receipt for it ( there was a postal investigation conducted because seems that every time I mailed something into the company it never shows up as delivered so I spoke with a supervisor he reassured me their system showed it was delivered to the companies address and that is why I received my domestic return receipt ending XXXX ) *postal rule* and they ignored my notice because my notary republic never received anything on my behalf. I also sent the noticed to the dealership XXXX XXXX XXXX too because Mr. XXXX XXXX is the one who sold the contract to the bank Credit Acceptance Corp. Which I have two inquiries from Credit Acceptance Corp XX/XX/XXXX which I was approved for the XXXX I applied for and one from XXXX XXXX XXXX XXXX XXXX which I didnt authorize and I was already approved for loan on XXXX XXXX.
In - AFFIDAVIT OF NOTICE OF BILLING ERROR NOTICE AND REQUEST FOR EVIDENCE -12 CFR 1026.13 -- Billing error resolution ; Requests of additional clarification, including documentary evidence ; I offered them the opportunity to fix the fraudulent acts because XXXX XXXX XXXX never gave me nor disclose 1026.23 RIGHT OF RESCISSION 15 U.S.C 1635 Nor did Credit Acceptance Corporation disclose this option to me nor did they educate me on my options for it. They never spoke to me about TRUTH IN LENDING because if they did I wouldve known right then and there that the finance charge was the sum of all charges and I wouldve never paid a {$4000.00} down payment 7 CFR 1436.10 ( c ) nor would I be responsible to have to pay them monthly because the car was prepaid once they used my social security card. I never knew my rights as the consumer and the original creditor at the time of the deal, both companies took advantage of me. Credit Acceptance Corp sent me documents to sign week after I got the car and drove off the lot they never disclose this information to me during the transaction, Mr. XXXX XXXX had me sign one document at his office and that was it, I never seen or was told about the Truth In Lending Act. I applied and was approved for XXXX XXXX XX/XX/XXXX but he didnt want to sell it to me once he met me at the dealership, and had me leave in a XXXX XXXX XXXX instead XXXX He told me the car wasnt in good condition to drive after we had a long interaction on applying for that XXXX and being approved for it. So why would you tell me to apply for financing? These billing errors may be assumed to be a willfully intent on misleading and or deceiving me of the character/ amount of any debt 15 USC 1692e.
I was also made to pay out of pocket {$300.00} for tilting and license and registration when in fact that was suppose to be included in the advertisement price and with the down payment.
All debt obligations and securities are owed to the United States 18 U.S.C 8. Do NOT hinder nor delay returning my goods and returning back every payment I made out of pocket monthly : {$200.00} along with the double payments I made plus the taxes, fees and {$4000.00} down payment. Send it back to me in the form of lawful currency.
I received a call and a text after sending these letters out from a number ( XXXX ) XXXX, I asked who is this I received a texted that stated Hi- calling about your recent letter to credit Acceptance. Reaching out to discuss your request. Do you have time for a call? I texted back an asked whoever it was to remove me from this call/text list because I never gave permission to be called nor text. I have a XXXX and the messages came from XXXX user. So someone used their personal number to contact me in reference to the letter but in my billing error affidavit I clearly stated to send all correspondence to my notary republic and I never listed my contact as a form of correspondence ; I listed the notary republic address. We never received anything from either company. The affidavit L also stated that they either return me my money ( down payment and ALL payments made out of packet or if the company corrected the fraudulent deal Id release the car BUT only if they abide by the conditions listed in the affidavit which was to restore the fraudulent reports and return all of my money etc I waited for a response and received nothing. To top off the fraud the name of the contract isnt mine ; but yet Credit Acceptance Corp sends my remittance to me in my name monthly they send it to my correct name not the name on the loan. I learned this when I request the loan documents in XX/XX/XXXX it has a name that isnt mine on it.
XX/XX/XXXX I send out another Registered mail notarized document to the CFO XXXX XXXX who in fact is the fiduciary, of my XXXX XXXX XXXX. As I was waiting for my registered mail correspondence to reach the company I was doing my homework and learned the laws ; that besides the fact that they didnt disclosed to me the Truth In Lending 15 U.S.C. 1605 ( C ) states that insurance was suppose to be included in the transaction and also learning that no cash was suppose to be involved ; the down payment {$4000.00}. I also learned that the monthly statements they were sending me my remittances in a positive the amount was never negative. I had to remit them and return them back to them special endorsed ; Credit Acceptance Corp is accepting and keeping the endorsed Remittance Transfers but arent applying them to the account nor are they disclosing how they want them endorsed if i am endorsing them wrong. They are embezzling and money laundering. They were having me pay them on the front end ( out of pocket ) and they also collected the funds from the back end from the Treasury. Once they used my Social security number they agreed to the trustee/fiduciary role. As I waited for my mail to deliver to them ( registered mail no. XXXX ) with no warning Credit Acceptance Corp repossessed my car.
IRS has the full definition of what a Fiduciary role is and their obligations to the beneficiary ( ME ). XXXX XXXXfiduciary and Credit Acceptance Corp Trustee/ obligor are to do what benefits the beneficiary not steal and commit trust fraud and repossess my paid vehicle from me.
I also have a UCC-1 financial filing which is filed with the Secretary of State of XXXX and with XXXX XXXX XXXX too , filing number is XXXX XXXX XXXX & filing number XXXX with a large sum certain amount over this account/vin number ( which I can provide the photos ) Fact, The Truth in Lending Act is intended to inform consumers about the cost of credit.
Fact, The Truth in Lending Act is intended to protect consumers against abuse and deceit by creditors and I have been abused and deceived so be it.
Fact, Affiant ( ME ) is aware and has proof in attachment labeled as exhibit A that Credit Acceptance Corp and XXXX XXXX of XXXX XXXX XXXX is in violation of 15 USC 1605 ( a ) ( c ). This transaction included a finance charge and the finance charge is suppose to include insurance which protects the creditor against the obligors loss, and or property damage. Credit Acceptance Corp nor XXXX XXXX XXXX did not include my insurance in my finance charge.
Fact, Affiant is aware and has proof in attachment labeled as exhibit A that Credit Acceptance Corp and XXXX XXXX of XXXX XXXX XXXX is violation of 15 USC 1605. A finance charge is the sum if all charges in a consumer credit transaction and it does not include cash. Credit Acceptance Corp and XXXX XXXX XXXX in fact took cash as shown in attachment labelled Exhibit A : Itemization of amount financed & Exhibit B : Retail Installment Contract and Security agreement Fact, Affiant ( ME ) is aware and has proof in attachment labelled as Exhibit A & Exhibit B that Credit Acceptance Corp is in violation of 15 U.S.C. 1611. Credit Acceptance Corp and XXXX XXXX XXXX willfully and knowingly failed to provide/disclose information required under the provisions of 15 U.S.C. 1601. They are now civilly and criminally liable.
I will also be filing a FTC report, a tort claim with the IRS along with sending one to the Department of Treasury ; I will be sending copies of the endorsed remittances that has been mailed out to the company and along with all other evidence of fraud and this complaint and if i have to sue i will.
|
| 07/08/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX, I put XXXX down on a XXXX XXXX XXXX XXXX XXXX Dealer located In XXXX my payment would be low and so my tags would be financed in because I didnt work but my son and daughter Both receive XXXX at the time which comes on the XX/XX/XXXX of each month and my son gets child support they used those documents to finance meMy contract says XXXX but I only put down XXXX. XXXX Said I couldnt get the XXXX XXXX XXXX because XXXX XXXX said I only had two options A hatchback and that XXXX XXXX XXXX which someone had traded in the day before because of my credit history. I said well if I put my XXXX down finance my tags in because I dont work and I my brother is sick with als I cant go without a vehicle Im his power attorney and they tried charging me XXXX to finance my tags when thats the reason I gave them XXXX and was a great and today the XXXX a at the mileage and good condition the car was in only worth XXXX was upset but they had already ran my credit I wasnt letting no one else, He said he would sell the car for XXXX for 24 months then he told me I could get the car without Gap insurance which most of it goes to his commission which made my payment XXXX wayyyOut Of my budget I was hoping for XXXX or XXXX Im a unemployed single mother of XXXX .. but it was verbal only XXXX XXXX said it took a lot to get You fianc because of my repo and credit history And inquires my scores was wasnt bad when XXXX XXXX sold me a bad vehicle and because I had no knowledge about dealerships and them using shotgun the shot XXXX approached to finance I did blow my credit score up with inquires, I only had 1 repo in XX/XX/XXXX that comes out in XX/XX/XXXX, nothing major and I had been building my credit because after how bad XXXX did me and cause me to lose everything I studied luckily I wrote a letter of revocation and showed proof to the credit unions and had XXXX removed that raised my score, I got approved for a XXXX XXXX credit card, I also got approved for a XXXX account and writing the credit union removing inquires because I wanted the best interest rates, I got XXXX XXXX for XXXX down and my XXXX XXXX XXXX XXXX and XXXX XXXX XXXX me for Mobile Home. After I lost everything I applied for a loan at XXXX and she told me all I needed to do was have a car loan to get my score where I need to be I lock all my credit scores and paid everything on time and I even have XXXX XXXX then and now only thing that looked real bad on my score besides the repo was The inquires I had obtain trying to get refinance XX/XX/XXXX-XX/XX/XXXX before I realize the damage and I turn every dealership into XXXX and a lot of those unauthorized inquiries were taking off I have documentation on everything Ok when I was finishing up XXXX told me to told me to go in the back and finish my paperwork with this guy idk his name but it was a big guy and he said bare with him he dont normally work back back thereI told him I want my carnote to be automatically to be pulled from my account and I signed a consent form because I was trying to do better with my priorities after losing everything he said your first payment will be due on XX/XX/XXXX, I said no Im on a set income and the money want be there on the XX/XX/XXXX checks dont got till the first and Im not working he was suppose to fix it I had to get up and go get my son from school.. I My tags were set to got out XX/XX/XXXX so I went by their early and said I need the paperwork And the blonde lady at the desk said dont worry we will register it for me. I let a lot of things go over my head but I no dealership has every registered my car even Car-today And My last dealership paid for my tags but I still registered it, then one day the same woman called me up there to pick up my check for my tags gave me all the stuff they said my sales tax was XXXX something but the check was only XXXX I thought maybe they paid their half and XXXX at the XXXX XXXX XXXX said something aint right they didnt even pay half of your taxes. She said everyone else that buys from them that come in here have never had checks this small and your paperwork says that were financed in you need to call the dealerships and she whats going on and when I called they told me XXXX XXXX said no. I went back and told XXXX at the revenue office she said said call XXXX XXXX. So I did and made a complaint I said XXXX said yall told them no on financing my tags thats when they told me your tags are financed in and. then I said this whole car deal is bad I want out then the woman said its up to the dealership, she then said gon na see how she can get me my tags and I never heard back thats when I took a good look at the contract and realized no matter how much you study a man needs to go with you cause XXXX did me in they finance my XXXX XXXX XXXX At XXXX the value only XXXX on a good day the interest rate XXXX financed charges XXXX total sale price XXXX it was only worth XXXX when it came out., I lost my job, they the over draft fee when they tried pulling my car note out on the XX/XX/XXXX cause my car note to go up to XXXX. I gave them consent to take out my account but not on the XX/XX/XXXX when I only get paid on the XX/XX/XXXX not one time did XXXX XXXX or XXXX try to work with me and see whe went on. The I turned them in to FTC and. XXXX and a women called me the next day asking what happen I told her I told yall months ago b4 it got this bad calling harassing everyday even if I talked to u the day before, then she said your tags have been registered we received papers as the Lienholder and I still got my paperworker the title paper I didnt register it I got a car outside that I spent all my tax money on I cand even drive I take XXXX everyday and its breaking me Im behind on every bill, I started school XX/XX/XXXX but I got XXXX quit because I cant afford XXXX prices and feed my kids and I cant get my needed documents in I cant take my kids to the park my brother is in his Last stages of XXXX I cant even see him Ive been in the house since my tags went outthe woman never called back but they wrote the XXXX saying I gave them consent to pull out my account yes I did but not on the XXXX why would I do it came be late I never received a copy of my credit score I still dont know who registered my car and why I paid down XXXX for a XXXX XXXX XXXX why I couldnt pick my own car and why my pay paperwork says XXXX that my tags was financed in but I dont have the tags or nor did I pay XXXX this contract should be void Trying to do better I feel like I was set up to fail I wan na know my credit score the day they pulled it I wan na know. Fraudulent Misrepresentation is what you call it Negligent misrepresentation. The Contract is a lie XXXX And XXXX XXXX have cause me huge financial losses XXXX XXXX calls you all day everyday They havent responded backed to XXXX XXXX help me. They had two warrantys on my contact on I never new Of and someone signed my name to the title I ask to be out the bad deal when I first contacted XXXX XXXX. Ive lost everything they came and got the car.. I contacted the CFPB, XXXX, FTC, and applied for legal aid the whole contract is a void I gave them permission to take my payment out monthly on the XX/XX/XXXX not XXXX more dollars to finance my tags I want my money back me and my kids are careless now XXXX said I had to have gap insurance and he also told me my credit wasnt good enough to get the XXXX XXXX or I to get that gap insurance had to couldnt get the car, he also told me the car was only XXXX ... they charge me XXXX to finance my car and at a XXXX interest rate I never received my credit score .... I was taking advantage the contract is a complete void and I never new of the XXXX extended Warranty they overdrafted my accound twice raising my carnote .. I hit a pothole paid XXXX for the damages and still paid my car note and almost lost my home and when they refused to give me my tags and I realize the whole contract was void I no longer could to pay every since I paid for the pot hole damages I been behind on everything this car and dealership has put me in the worst financial situation they bumped my payments up to XXXX .... I lost my job after they refused to gives me my tags someone signed my name to the back of the title I lost XXXX dollars I dont work thats why I asked for my tags to be financed.. Ive reached out to everyone these last 6 months I dont know when but they came and got the car, my only mistake was going to that dealership my myself they lied and scammed me and took my money and car. I had been working so hard to get my credit up Im XXXX out now
|
| 04/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
The vehicle was repossessed on XX/XX/XXXX around XXXX, I then sent credit acceptance corporation a remittance coupon in the amount of {$12000.00} was sent to the corporate office and received on XX/XX/2022. Credit acceptance did not process my payment and has not released the vehicle.
Violations ; -15 U.S. Code 1605 - Determination of finance charge ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges.
Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
-15 U.S. Code 1611- Criminal liability for willful and knowing violation Whoever willfully and knowingly ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Bureau under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both.
-15 U.S. Code 1631 - Disclosure requirements ( a ) Duty of creditor or lessor respecting one or more than one obligor Subject to subsection ( b ), a creditor or lessor shall disclose to the person who is obligated on a consumer lease or a consumer credit transaction the information required under this subchapter. In a transaction involving more than one obligor, a creditor or lessor, except in a transaction under section 1635 of this title, need not disclose to more than one of such obligors if the obligor given disclosure is a primary obligor.
( b ) Creditor or lessor required to make disclosure If a transaction involves one creditor as defined in section 1602 ( f ) [ 1 ] of this title, or one lessor as defined in section 1667 ( 3 ) of this title, such creditor or lessor shall make the disclosures. If a transaction involves more than one creditor or lessor, only one creditor or lessor shall by required to make the disclosures. The Bureau shall by regulation specify which creditor or lessor shall make the disclosures.
( c ) Estimates as satisfying statutory requirements ; basis of disclosure for per diem interest The Bureau may provide by regulation that any portion of the information required to be disclosed by this subchapter may be given in the form of estimates where the provider of such information is not in a position to know exact information. In the case of any consumer credit transaction a portion of the interest on which is determined on a per diem basis and is to be collected upon the consummation of such transaction, any disclosure with respect to such portion of interest shall be deemed to be accurate for purposes of this subchapter if the disclosure is based on information actually known to the creditor at the time that the disclosure documents are being prepared for the consummation of the transaction.
( d ) Tolerances for numerical disclosures The Bureau shall determine whether tolerances for numerical disclosures other than the annual percentage rate are necessary to facilitate compliance with this subchapter, and if it determines that such tolerances are necessary to facilitate compliance, it shall by regulation permit disclosures within such tolerances. The Bureau shall exercise its authority to permit tolerances for numerical disclosures other than the annual percentage rate so that such tolerances are narrow enough to prevent such tolerances from resulting in misleading disclosures or disclosures that circumvent the purposes of this subchapter.
-15 U.S. Code 1665e - Consideration of ability to repay A card issuer may not open any credit card account for any consumer under an open end consumer credit plan, or increase any credit limit applicable to such account, unless the card issuer considers the ability of the consumer to make the required payments under the terms of such account.
-15 U.S. Code 1666d - Treatment of credit balances Whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( A ) credit the amount of the credit balance to the consumers account ; ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer ; and ( C ) make a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance remaining in the account for more than six months, except that no further action is required in any case in which the consumers current location is not known by the creditor and can not be traced through the consumers last known address or telephone number.
-15 U.S. Code 1692- Congressional findings and declaration of purpose ( d ) Interstate commerce Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentalities of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce.
A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person.
( 3 ) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 1681a ( f ) or 1681b ( 3 ) [ 1 ] of this title.
( 4 ) The advertisement for sale of any debt to coerce payment of the debt.
-15 U.S. Code 1692e - False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 2 ) The false representation of ( A ) the character, amount, or legal status of any debt ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action.
( 6 ) The false representation or implication that a sale, referral, or other transfer of any interest in a debt shall cause the consumer to ( B ) become subject to any practice prohibited by this subchapter.
-15 U.S. Code 1692j - Furnishing certain deceptive forms ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.
-15 U.S. Code 1693o1 - Remittance transfers ( a ) Disclosures required for remittance transfers ( 1 ) In general Each remittance transfer provider shall make disclosures as required under this section and in accordance with rules prescribed by the Bureau. Disclosures required under this section shall be in addition to any other disclosures applicable under this subchapter.
|
| 01/21/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I've issued a XXXX to Credit Acceptance on XX/XX/2023, and have been denied my right to see the accounting and general ledgers on all debits, credits etc., but they've avoided showing the books by all cause. They were given multiple opportunities to not only remove the information from my profile in which I did not give them any consent, but to also prove that I owe them anything pursuant to an " alleged loan that they so called gave me according to their representatives. '' They are also committing language fraud by use of certain words when it clearly states in their XXXX and XXXX XXXX XXXX documents at the top that they " DO NOT COMMIT LANGUAGE FRAUD '' but they do just that. It says that they've signed in their security agreement with the XXXX XXXX under 17 CFR 424, that they will not commit language fraud or solicitation. I've also sent to them registered endorsed dividend bond securities that's owed to me as a silent investor, but yet they've kept them indicating they don't owe me anything. XXXX XXXX can contest these events and is willing to be a witness to more than a couple incidents in this regard. They even went as far as telling me in writing that I don't have any rights and verbally as well. We have some of these phone conversations including them telling me that they couldn't accept anything other than a certified Bank check before stealing my consumer household goods.
Prior to stealing my household consumer goods without just compensation, I warned them that they were breaking the consumer laws by ignoring my right to rescind any portion of the alleged XXXX sided agreement that I allegedly gave them consent to do. However, I believe that my information and signature may have been copied and pasted on other documents in order to bind us to these XXXX sided agreements by the dealer in which is unethical and fraudulently, including document forgery. I've also indicated to them that no one from their corporation showed up in person to give me any loan or money. Another thing that I've mentioned to them in the Affidavit regarding the rescission of my signature is that I do not want them to sell my information and to opt me out of that, including opting out of all the rights and interest given to them by trickery and usury and they replied that I don't have that right to do that. If this was done with false and misleading practices, then I have every right to take it back.
The federal reserve states that banks and financial institutions can't lend on their own money. However, according to a friend of mine who has their own financial institution that lends to other investors, in which indicated that they pool notes from depositors or investors and lend other people 's money on fractional reserve including using certain IRS forms triple dipping. Their actions are contrary to 12 USC section 1431, XXXX and Duties of banks. The most troubling piece to this by far is that I've found out through a third party that they've made millions from my signature recently and my cosigner signature in the past constantly selling the same contract over and over again without even compensating us for the use of our signatures, because without us putting our signature on that document bringing value to it, then they couldn't make any profit or interests. For this matter, I've invoked the IRS for identity theft and tax evasion and how they are moving the money around that they are stealing from consumers. They used my household goods as a way to extort more money from me other than the note ( aka ) security that they received from me. As before and after taking my consumer household goods. They've used both the so-called contract as an asset including my personal property ( aka ) household goods. This is pure greed, usury slavery/peonage, fraud in the factum, deception, racketeering, theft by stealing our interests and putting it all into a pool with other investors while moving it all into trust for their indenture trustee to manage. Charges shall be brought upon all of these criminals and I'm seeking that all of their businesses and personal bank accounts be frozen until investigation is completed. I will be also sending the most recent affidavits that they've avoided to reply upon what was being requested as evidence, including an affidavit of truth for them to sign under penalty and perjury in good faith but was ignored, which validated and indicates their fraud and deception. I've sent them a notice in regards and now they are in default for failure to respond. Tracking # XXXX XXXX XXXX XXXX XXXX Received XX/XX/2023 at XXXX.
In regards to the people running Credit Acceptance with the purpose to commit fraud in the factum : to remedy this situation, the only option after violating all of my rights, for identity theft under 5 USC section 522a causing me severe damages, XXXX XXXX XXXX, invasion of privacy, selling private information to third parties without my written consent, with fear of loss of credit opportunities, losing multiple opportunities, completely embarrassing me disturbing the peace when they've stolen my property without just compensation. I'm seeking for them to remove the account from my credit profile. I'm also seeking for the FTC and FBI and IRS to investigate these matters as well for all other consumers. I no longer want to waste anymore time going back and forth with these individuals who are running these fraudulent businesses stealing money and interests from the true creditors. Something has to be done immediately about this because they will continue to violate me and others without any respect to the consumer laws or law in general. They are using Delaware XXXX because they can get away with fraud. Furthermore : I'm demanding that none of their XXXX or XXXX reach me or get involved in these matters because they have no first-hand knowledge of these matters and anything they say is hearsay. My issue is with the people who are hiding behind companies violating my rights by committing fraud in the factum, language fraud, and by deception to get wealthy. If any Attorney/Lawyer continues to help them, then this will only prove that they are aiding these individuals and they are also shall be treated as willful participants as for contributing to these actions.
This is due to the fact that they know exactly what these individuals are doing but yet they participate in these illegal and unlawful actions willfully for currency. I refuse to accept anything else including any arguments from any of these people considering the fact that they waved all opportunities to cure these matters and it will only be a stalling tactic as usual. I've never even received an opt-out notice from these individuals, although I've already written to them in writing to opt me out over eight months ago but they refuse to do so. So with that said, I " demanding for the owners, representatives, board members of Credit Acceptance, including the information I've already disputed multiple times with the XXXX XXXX to opt me out : I'm demanding for this company to opt me out under 16 CFR section 313.7 Forms of opt-out notice : ( F ) Continuing right to opt out. A consumer may exercise the right to opt out at any time. Also to remove the disputed accounts from my credit profile immediately. Again, the documents that I've sent to the borrowers at Credit Acceptance, I will be sending the same documents to the CFPB, the Attorney General, the FTC, the FBI, and the SEC, so that charges such as conspiracy against my rights, racketeering, identity theft by misrepresentation of my information and other, extortionate credit transactions, fraud in the factum and more, can be brought up against these people. I urge the FBI and the FTC to freeze both their personal and business assets to investigate this. Furthermore : I have a private company that is doing an audit including accounting as well, so that I remain compliant. I refuse to go back and forth with them because it is a stalling tactic and no one from their company has first hand knowledge of the facts but me. No one stepped up to rebut these statements in good faith under penalty and perjury.
|
| 02/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Before I actually get into my complaint letter that I will upload to you I have to say a few extra details about my dealings with this company. First of all they repossessed my car AFTER I had already made an arrangement to pay my car note as I had moved and got a new job. I was forced to pay them XXXX dollars upfront to get my car out of the repossession status and my car note is actually {$520.00} a month. In addition to paying the city of XXXX to locate my car at a local pound as well as actually paying the pound. I missed 2 days of work trying to get my car back because the pound stated that they did not open until after XXXX and then to find out that I had to pay XXXX first to get the car released wait 24 hours and then go back to the pound where my car was with a slip stating I had made said payment. As time went on I made the payments and I did have to make partial payments at time but with all the money I had to pay in that situation alone I always stayed behind. Moving forward to this past evening of XXXX XXXX, XXXX I currently live in XXXXXXXX NC and they sent someone to my home without any notice to repossess my car yet again. I had to sit in my car and explain my rights to an aggressive man trying to take my car and in the end I had to pay him {$100.00} cash for him to put my car down even after showing him I had just made a XXXX dollar payment while sitting in my car. The man stated that he had to talk directly with the company to get a confirmation number even though I had it available to him on my phone in my hand! He also was blocking the driveway off from my neighbors causing more public embarrassment as people where trying to come home or leave for work! He said he would not move his truck until I got out of my car. Meanwhile I called XXXX XXXX 5 times on speaker phone selecting different options for them all to say that they were closed! How can you send someone to repossess a car and require them to call for payment but no one is available to verify? So if I didn't know my rights I would have made a payment and had my car taken on the same night all for me to go through what I did before when my car should not have been up for repossession anyways. My payments have been on autopay at {$150.00} a week since XXXX and now all of a sudden it is not on autopay. Furthermore I looked at the agreement and they made me pay a XXXX dollar down payment and also pay XXXX for a warranty I knew nothing about in addition to the actual cost of my car being {$19000.00} but the finance charge is {$15000.00} at 22.99 % APR!! This is very unfair practices now I will let my letter to XXXX, CFPB and the AG explain how this has affected my life and my family 's life XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX Credit Acceptance Corporation XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT RE : ACCOUNT # XXXX ( Credit Acceptance Corporation ) RE : ACCOUNT # XXXX ( XXXX XXXX XXXX XXXX XXXX ) Make Of Car : XXXX Model : XXXX XXXX # : XXXX To Whom It May Concern : I recently obtained a copy of my credit report, due to me trying to obtain business capital for my business. I noticed some accounts on my consumer report that should not be there. I demand the below accounts be deleted from my consumer report immediately. The amounts reported are inaccurate and inaccurate to the agreement notice. Also this company has changed payment dates and amounts 3 times over 2 years. In the agreement the warranty that was not signed by me charged me illegally as well as the down payment being illegal and charged a finance charge that is almost equal to the value of the car which WAS at the time of purchase {$19000.00} and the finance charge which also was not disclosed at the time of purchase {$15.00}, XXXX ( 22.99 % APR ). Insurance was not included with this finance charge either I also pay {$360.00} a month for car insurance. They did not disclose to me my rights and I did not sign all of these things that have an electronic signature on them.
ACCOUNT # XXXX ( Credit Acceptance Corporation ) ACCOUNT # XXXX ( XXXX XXXX XXXX XXXX XXXX ) The reporting of these accounts are violations of 15 USC 1681a, The Fair Credit Reporting Act.
[ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) Exclusions.- Except as provided in paragraph ( 3 ), the term consumer report does not include- ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So, let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor or services on credit. This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit.
I am writing in regard to the above- referenced accounts and transactions. This vehicle was purchased at XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX.
I have also been informed from the Federal Trade Commission ( FTC ) more specifically the Gramm-Leach-Bliley Act 15 USC 6802 obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) OPT OUT ( 1 ) IN GENERAL A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) The consumer is given an explanation of how the consumer can exercise that nondisclosure option.
XXXX XXXX XXXX XXXX XXXX did not disclose this information to me that is required by federal law. XXXX XXXX XXXX XXXX XXXX. Knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and unafilliated third parties. XXXX XXXX XXXX XXXX XXXX knowingly and willfully withheld information that explained how I the consumer can exercise that nondisclosure option.
You are in violations of several federal laws. You have 10 calendar days from the receipt of this letter to delete this account from all credit reporting agencies that you have furnished this information to along with all my consumer reports that this information is on.
Should you decide to discriminate against me for future business and or product because I exercised my rights under this or any chapter. I will come after you for damages and I will use the contents of this correspondence as proof of such decision.
15 USC 1691 a ( 3 ) ( a ) ACTIVITIES CONSTITUTING DISCRIMINATION It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction- ( 1 ) On the basis of race, color, religion, national origin, sex or marital status., or age ( provided the applicant has the capacity to contract ) ; ( 2 ) Because all or part of the applicants income derives from any public assistance program ; or ( 3 ) Because the applicant has in good faith exercised any right under this chapter.
Best Regards, XXXX XXXX XXXX
|
| 12/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In Credit Acceptance 's previous response to my CFPB complaint, they mentioned the late payment information they are furnishing on my consumer report to the consumer reporting agencies was accurate information and they provided transaction history as evidence supporting such accuracy. However I made Credit Acceptance aware that transaction history is insufficient evidence in supporting that the alleged payments reporting as late is accurate information.
According to the FCRA 15 U.S.Code 1681a ( 2 ) ( i ) My transactions and experiences with Credit Acceptance are to be excluded from my consumer report.
As youll see from the attached consumer reports, Credit Acceptance has inconsistently reported late payment information, which is not congruent across all consumer report
ing agencies consistently since XXXX XXXX XXXX. As a result, I can confirm that Credit Acceptance have inaccurately furnished several late payment information to the consumer reporting agencies and that they are in clear violation of the law.
According to federal law 15 U.S. Code 1666b As a creditor under federal law ; in order for Credit Acceptance to treat a payment as late they must prove that : The information required under 15 USC 1637 ( b ) was mailed or delivered to me 21 Days before each payment due date.
15 USC 1637 ( b ) is very specific on all required information needed or that must be mailed or delivered to the consumer.
Credit Acceptance can not treat any payment as late without complying with this section of the law! Ive requested in good faith under rule 1002 the documents that show proof that the information pursuant to 15 USC 1666b and 1637 ( b ) of this title was mailed out or delivered 21 days before the payment due date.
Ive made Credit Acceptance aware that if they can not provide the proof of the mailing or delivery of the information required by 15 usc 1666b and 1637 ( b ) they can not treat or furnish a payment as late and they must delete all late payment information including transactions they have been listed on my consumer report.
In addition, when providing such information, the process must be certified by an agent that the information is accurate. I am requesting the Certification of accuracy and the agent/s that were involved in the certification process, that certified that the information is complete and accurate.
Furthermore, as a furnisher under the Fair Credit Reporting Act to properly report this information as accurate and verified, Credit Acceptance must have sufficient evidence to support the conclusion that the information was true, and in doing this the conditions required by 15 USC 1666b must be met.
Because Credit Acceptance has a duty to and is required to furnish accurate information to the consumer reporting agencies & takes its obligations to report accurately seriously, unless Credit Acceptance submits proof of compliance with section 15 USC 1681a ( 2 ) Ai and 15 USC 1666b & 1637 ( b ), they may not report ANY late payment information to the consumer reporting agencies including but not limited to ; Account Status, payment history, past due Balances.
Because Credit Acceptance has a duty to and is required to furnish accurate information to the consumer reporting agencies & takes its obligations to report accurately seriously, if the evidence available to Credit Acceptance is insufficient to establish the truth or falsity of the disputed information, then, under the statutory framework, Credit Acceptance as the furnisher must report that its investigation concluded that the disputed information can not be verified and it may be appropriate to delete any mentions of the missed payments while continuing to report other information about the account.
I am demanding Credit Acceptance to delete the late payment information they are furnishing to the Consumer Reporting Agencies from my account.
Credit Acceptance has infringed upon my privacy rights by providing my nonpublic personal information to third party companies such as XXXX, XXXX, and XXXX. Within their privacy policy, it is mentioned my nonpublic personal information to non affiliates will not be shared. XXXX, XXXX, XXXX, XXXX, and XXXX XXXX XXXX are all third party companies.
Credit Acceptance also mentioned in their previous response that I can not opt out of credit reporting because I financed a vehicle through credit acceptance. I politely request Credit Acceptance to provide such law/evidence supporting such claim.
According to federal law, Credit Acceptance is to provide a method for which I can prevent them from disclosing my nonpublic personal information by way of opting out.
Pursuant to 12 CFR 1016.7 & 15 U.S. Code 6802 before the time that any of my nonpublic personal information is initially disclosed, specifically to the consumer reporting agencies, to direct that such information not be disclosed to such third party ; and I am given an explanation of how I can exercise my right to opt out.
Pursuant to 12 CFR 1016.7 ( g ) a consumer may exercise the right to opt out any time.
As a federally protected consumer, I put Credit Acceptance on notice I am now opting out of any and all authorization I the consumer may have given them, written, unwritten, verbal, and nonverbal ( in disclosing my nonpublic personal information ) per 15 U.S.Code 6208.
In accordance with 12 CFR 1016.7 ( h ) & ( i ) Credit Acceptance must comply with the consumer direction to opt out as soon as reasonably practicable after receiving such notice and such direction to opt out shall be effective until the consumer revokes it in writing or, if the consumer agrees, electronically.
The Following statutes referenced, Credit Acceptance has not fully compiled with.
By Credit Acceptance furnishing my transactions and experiences with their company along with attempting to use transactional history as sufficient evidence on my consumer report to the consumer reporting agencies, when it is to be excluded is a violation of the FCRA 15 U.S.Code 1681a ( 2 ) ( i ).
By Credit Acceptance failing to proceed in accordance with the requirements for a creditor to treat the payments your furnishing from XX/XX/XXXX to XX/XX/XXXX as late and failing to provide the required information and proof of such information being mailed or delivered to me, is a violation of 15 U.S. Code 1666b & 1637 ( b ).
By Credit Acceptance furnishing any late payment information to any consumer reporting agency without being in compliance with 15 USC 1666b & 1637 ( b ) is a violation of 15 U.S. Code 1666b & 1637 ( b ).
By me the consumer notifying Credit Acceptance about the specified information being inaccurate and them continuing to furnish any late payment information to any consumer reporting agency knowing theyre not in compliance with 15 usc 1666b which means the information is inaccurate is a violation of the FCRA 15 USC 1681s-2.
By Credit Acceptance refusing me my right to protect my nonpublic personal information from being disclosed to the consumer reporting agencies is a violation of the Privacy Act of XXXX.
By Credit Acceptance refusing me my right to opt out of sharing my nonpublic personal information with the consumer reporting agencies is a violation of 12 CFR 1016.7 & 15 U.S. Code 6802.
In conclusion, Credit Acceptance has failed to fully comply with various laws. Credit Acceptance has clear requirements and responsibilities as a Financial Institution, a Creditor, and a Furnisher in accordance with federal law. They have been made aware and put on notice, Credit Acceptance must be held liable for any amount equal to the sum of the cost of action taken to enforce any liability including but not limited to attorney fees and any damages i've occurred due to the result of them continuously willfully and/or negligently failing to comply with any law herein.
|
| 03/25/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
I went into XXXX XXXX XXXX XXXX XXXX on Sunday, XX/XX/XXXX. The dealer, XXXX XXXX, is a friend of my sister, so he told her that it would be okay for me to come in outside of the scheduled hours of operation. When I arrived at about XXXX XXXX., he had already had a car pulled out and went to put gas in it. It was the only option that he gave me so I assumed that he and my sister had already discussed my money. He was inside processing information and contracts and looking over information that I had given him. He asked me to come to the computer to electronically sign the forms ; he did not go over any information. I am a first time car buyer as a college student, so I was not sure exactly how things would go. Unfortunately, I did sign the paperwork, but no money was taken. I also never took possession of the car because the dealer said that one of the mirrors had to be fixed. Upon the next day, Monday, XX/XX/XXXX, I had an unexpected event happen regarding school and the money was taken out of my account. I was unable to notify the dealer for the fact that I had class and was not dismissed until XXXX. In addition to that, when I spoke to my father that same night, he had asked me if I ever looked at the XXXX XXXX XXXX price of the car ; I had not because I was not sure of any of that and we did not go over the history of the car. After my father told me to check because it seemed to be a bit much for the specific car, I found out that the XXXX XXXX XXXX maximum price for the car was about {$8000.00}. The next day, XX/XX/XXXX, the dealer called me and said that he was missing my miscellaneous mail confirming my address and money. I did not take the call because I was at work, but I did call when my shift ended and I was on my way to school. I told him of the situation and asked him if he could inform my on the steps that I needed to take to get the financing reversed. He stated that there was nothing that he could do and it was my my car since it had already been financed, He told the same thing to my mother when she called. I, then, took it upon myself to call the financing company, Credit Acceptance, to get more information on the financing of the car. The representative told me that the dealership could indeed cancel/void the finance. My mother and I then called back to speak with the dealer and he said the still insisted that there was nothing we could do. Following this, my mother and I spoke to about three representative that gave us multiple answers. One representative filed a complaint on my behalf and told me that someone would be contacting me within three days. She informed me that it would be wise to send in documentation showing that I had not put any money down for the vehicle and any other information that I wanted them to know. I sent in both my income statement and the XXXX XXXX XXXX price, even one with the color the car. It was over {$1000.00}. I spoke to a representative one again on Thursday, XX/XX/XXXX, and I was told that there was nothing they could do. The car had not been financed without the miscellaneous information to confirm my address and they were aware that I had not put any money down but it was still nothing that they could do. I then asked if he could do anything without my information and the representative told me that there were other steps that he could take. Over the days of Friday, XX/XX/XXXX, and Sunday, XX/XX/XXXX, I had reviewed the contract and Section G of the contract is entitled " Cancellation of this contract '' states, " You may cancel this contract at any time by notifying the Administrator or Lienholder. Your cancellation notice must be accompanied by the then-current Vehicle mileage [ I never took possession of the car ]. If the contract price was financed, any and all refunds will be paid to the Lienholder. '' Section I : Refunds and Charges states, " If the contract is cancelled within the first thirty ( 30 ) days past the Vehicle/Contract Sale Date, You will be entitled to a full refund of the Contract Price. '' Per the definitions at the bottom of the contract ( Section J ) : " Contract '' or " Service Contract '' means this document in its entirety.
" Contract Price '' or " Provider Fee '' means the price of the Contract as specified on the first page of the Contract.
" Lienholder '' means the financial institution ( if any ) extending the loan/lease amount to the Contract Holder.
" Vehicle '' means the Vehicle covered by the Contract, as identified on the first page of the Contract.
" Vehicle/Contract Sale Date '' means the date the Vehicle and this Contract was purchased.
I do not require a refund because I gave no money whatsoever to the dealer or dealership. My desire to cancel all occurred within the first 48 hours. On today, XX/XX/XXXX, the dealer, XXXX XXXX, contacted me via text while I was at work and stated, " Your car needs to be picked up by tomorrow this deal not gon go away you sign a legal contract. '' I replied, " Sir, this legal contract also states in Section G : Cancellation of the Contract that 'you may cancel this Contract at any time by notifying the Administrator or Lienholder. Your cancellation notice must include the then-current vehicle mileage [ which I never got the car ]. If the Contract Price was financed, any and all refunds will be paid to the Lienholder. ' It also states in Section I : Refunds and Charges that 'If the Contract is cancelled within the first thirty ( 30 ) days past the Vehicle/Contract Sale Date, You will be entitled to a full refund of the Contract Price. ' '' The dealer replied and stated, " Contract only states that u can cancel gap or extended warranty if you don't believe that wait for the repo to hit your credit I tried to be fair on this but it's on you. '' He texted me again and said, '' Read that again cause I'm telling you it's your car I'm try to save the repo from hitting you credit if you wasn't XXXX sister I would even say nothing about I'll just let the repo man pick it up just trying to gave u fair warning. '' My final message to the dealer stated, " I would not say fair. You are aware of the fact that U am a college student. I do not have the money in my account and I said that. If I were aware of the fees, I would not have wasted your time or mine. You also lied to me and said that there was nothing you could do when multiple representatives from Credit Acceptance that the dealership can cancel it. The car was not financed. You, yourself, also put on the contract that I made a down payment of {$2000.00}. My job will be terminated as of XX/XX/XXXX at the moment. So, whether you were being " fair '' or not it would hit my credit. Unfortunately, I am going into the accounting profession and it may affect my career some but it is ultimately my fault. Per the definition in the contract : " Contract '' or " Service Contract '' means this document in its entirety.
" Contract Price '' or " Provider Fee '' means the price of the Contract as specified on the first page of the Contract.
" Lienholder '' means the financial institution ( if any ) extending the loan/lease amount to the Contract Holder.
" Vehicle '' means the Vehicle covered by the Contract, as identified on the first page of the Contract.
" Vehicle/Contract Sale Date '' means the date the Vehicle and this Contract was purchased. '' I went on to state, '' Thank you for considering me and trying to help. I will face my reality when I have to deal with it. '' The conversation ended at that message. I have a formal letter typed to Credit Acceptance. I simply want out. I am not sure who is aware of this contract but I have typed everything exactly how it is written.
I am able to file or scan in all documents and pictures as needed.
|
| 08/11/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Creditor : Credit Acceptance XXXX XXXX XXXX XXXX XXXX XXXX, Michigan XXXX Name of Original Seller : XXXX XXXX XXXX I am writing in regard to the above referenced account and transactions. This vehicle was repossessed by Credit Acceptance in the Virginia on XX/XX/XXXX, and resold on or about XX/XX/XXXX. The creditor gave me no absolute chance to gain reinstatement of the Chapter XXXX dismissal or relief of the contract. In the letter there is admittance that the dismissal was XX/XX/XXXX, but they repossessed the vehicle within 22 days on XX/XX/XXXX with no evidence of filing to reinstate. However, on XX/XX/XXXX my attorney contacted XXXX XXXX whom represented Credit Acceptance asking why the vehicle was taken prior to the Motion of Reinstatement. Also, the repo company took my personal items and refused to give them back unless I pay a service fee. I never received my personal items back for the repo-company nor Credit Acceptance. Virginia law clearly states that a creditor may not keep or sell any personal property found inside the vehicle. According to the letter it states that my first delinquency which is not correctly documented was XX/XX/XXXX, so it is very in the obvious falsified document Credit Acceptance is in failure of removing the negative information as of XX/XX/XXXX in accordance with the FCRA. Also, payment was submitted to the company by the bankruptcy trustee, proving the creditor was accepting full or partial payments. This is considered to be implied acceptance and therefore, their actions were unlawful. Some debt buyers try to get around this law by reporting an old debt as newer than it really is. But by lying about the age of the account is or the date of any delinquency, the debt buyer violates the FCRA. I have filed several disputes with Credit Acceptance and the CRA as a willful violation. The definition of willful is the failure of being in compliance with FCRA will allow me to seek actual punitive damages for violations of the FCRA. A willful violation does n't just mean that you have to prove that the CRA or other entity actually knew that it violated your rights. Rather, it is enough to prove that it was acting recklessly -- that is, the CRA or other entity knew or should have known that it was running afoul of the FCRA. Also, the creditor has been reporting this on my credit report several time and the results show the determination to conduct collection activities on zombie debt. I 'm sure you are aware of the provisions in the Fair Debt Collection Practices Act ( FDCPA ). However, I would like to point out that your firm has violated provisions of the FDCPA by implying that the legal status of the debt is collectible by reporting the alleged debt to the credit bureaus. The false representation of : the legal status of the alleged debt and any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. reporting an account as active when it was voluntarily closed by a consumer reporting information that is more than seven years old misstating the balance due reporting late payments when you paid time notifying every CRA involved that you dispute the debt The term XXXX XXXX military consumer means a consumer in military service who is on XXXX XXXX ( as defined in section 101 ( d ) ( 1 ) of title 10, United States Code ) or is a XXXX performing duty under a call or order to XXXX XXXX under a provision of law referred to in section 101 ( a ) ( 13 ) of title 10, United States Code ; and is assigned to service away from the usual XXXX XXXX of the consumer. Under the laws of Virginia 6.2-2217. Limited recourse ; repossession and sale of motor vehicle. Reasonable notice of the time and place of the sale is generally required to be given to other secured creditors and the debtor. A creditor must give you at least 10 days notice before selling your property. A creditor also cant delay too long before selling your property. A creditor must sell your property in a reasonable way it was sold to a sponsored private auction ( noted on auctioneer website ) at XXXX of XXXX, XXXX ( Enclosure 3 ). This auction provides registered dealers, brokers, automobile manufacturers, rental agencies, as well as corporate and government fleets with a complete vehicle marketing solution in the XXXX XXXX area and Virginia ; so it was not sold in a reasonable way due to the fact that I was uninformed, unable to attend, or participate in bidding. Credit Acceptance is in violation of the FCRA for the impermissible purpose as a creditor on of checking out my current financial activity. It is evident that this was done deliberately due to the recent reporting of old debts as new or re-aged. This practice has been done numerous times with Credit Acceptance in which it falsely reports new account activity, such as recent payment delinquencies, or it might alter the date of the account, such as changing the date I opened the account, last reported, or last made a payment. This has been a problem because when I had applied for a car loan or mortgage, for instance, the bank may thought that I am currently having trouble paying my bills. Unfortunately, it has become apparent and normal for this subprime lendor to have borrowers pay twice the cost of the car, charging past-due higher interest rate, additional payments over the life of the loan of {$5000.00} to 8,000 from the up to 24 % annual rate. Note : Yet Credit Acceptance makes its loans knowing that a large portion of its customers wont have the happy endings advertised in the promotional materials. The company operates on the assumption that it will collect only about 70 percent of the money it lends outwhich means it will end up repossessing an awful lot of cars and suing those customers for the balance. As XXXX XXXX banks clamored for more securities built on subprime auto debt, Credit Acceptance pumped out ever more paper, boosting loan volume by 23 percent in XX/XX/XXXXand 30 percent in XXXX. ( Growth has been slower in subsequent years due to increased competition, notes the companys XXXX annual report. ) In the meantime, subprime lenders have boosted their average interest rate on used cars from 16 percent to nearly 20 percent annually, guaranteeing that more customers will default and end up with punitive court judgments and garnished wages. In XXXX, jurors found that Credit Acceptance had violated state law ; they awarded XXXX {$1.00} million in compensation and damages, to be split with her lawyers. A Missouri appeals court upheld the verdict. The company used its superior position to misrepresent to XXXX that she owed payments under a void sales contract, Judge XXXX XXXX XXXX wrote, adding that the companys conduct was sufficiently reprehensible to justify the large sum. Last year, Credit Acceptance revealed in shareholder filings that it was under investigation by the Department of Justice and the Federal Trade Commission for questionable practices related to subprime lending. The Fair Credit Reporting Act provides protection against the misuse and misreporting of your credit information. When creditors, collectors, or credit reporting agencies violate the provisions of the FCRA, it can cause a lower credit score, denial of credit, higher interest rates on loans and credit extensions, and more. I have disputed this matter with both the company and the credit reporting agency, but it has not been resolved to my satisfaction. A deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to.
|
| 12/20/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Got a used car through Credit Acceptance in XX/XX/XXXX. I knew the interest would be high, due to my credit, however, did n't know exactly how high until after I signed for the loan. ( XXXX XXXX XXXX in XXXX, VA did n't even reveal the name of the creditor until after paperwork was signed, which should have been a big red flag for me, but I was being coerced into getting a vehicle. ) XX/XX/XXXX through XX/XX/XXXX went pretty smoothly. At that time, my elder father XXXX and I decided to relocate to Arizona. I left my job at that time and did n't find work again until I found a temp position in Arizona in late XX/XX/XXXX. I kept explaining my situation to Credit Acceptance, and told them I had money coming from my retirement funds back in Virginia, but they were rude and nasty and would not work with me. Every time I spoke to someone I was asked why I had gotten into this situation and I asked them to read my notes on my account rather than having to tell the same tale again and again. Their response to that ( every day!! ) was that they were looking at my notes, however, I was now talking to Mr./Ms. " so-and-so '' and I had to explain to them what the problem was. Eventually, Credit Acceptance repossessed the vehicle. I received the money I was expecting in XX/XX/XXXX and called to make arrangements to get the vehicle back. I sent Credit Acceptance the money they required and I went and picked the vehicle up. At the end of XX/XX/XXXX I decided that since I was n't finding permanent work I would be moving back to Virginia. After moving back I was out of work until XX/XX/XXXX, however I was able to make a payment of {$450.00} on XX/XX/XXXX. Credit Acceptance again repossessed the vehicle on XX/XX/XXXX. On XX/XX/XXXX, I called Credit Acceptance to find out how much money I needed to get the vehicle back again. I paid {$680.00} on XX/XX/XXXX, but was told at that time that the auction house that had the vehicle was closed for the XXXX XXXX weekend and I would have to call back on the following Tuesday. On Tuesday, XX/XX/XXXX I called Credit Acceptance back again to get the location of the vehicle so I could pick it up. I was then told that the auction house refused to release the vehicle to me because they were repairing a damaged bumper. I told Credit Acceptance that all of the scratches and damage on the car was there when I bought the car and that the auction had no right to do unauthorized repairs. They informed me that they did not need authorization for the repairs and that I would be paying for the repairs. This cat and mouse game continued for 11 days until the XX/XX/XXXX. After 11 days, Credit Acceptance told me where I could go to pick up the vehicle. They then told me that there was still a balance of over {$900.00} for all of the fees involved in the repossession. They offered to increase my monthly payments to {$460.00} for the next 24 months until I " caught up '' and then my payments would go back to the original payment amount. I accepted and went and picked up the vehicle. They withheld the vehicle from me for 11 full days without giving me a valid reason. They would not tell me where the vehicle was located even though I had paid all the funds they said I had to pay to get the vehicle back. Upon picking the vehicle up at the auction house, I had to wait for over an hour for the auction house to locate the vehicle. When they finally found it, I immediately looked at the bumper to check the " repair '', and there had been no repair, whatsoever. I asked the man at the auction house about this and he said he had no idea what I was talking about. He called the business office and asked someone there and they said they knew nothing about it. He then told me that there had obviously been a miscommunication between me and Credit Acceptance. My own personal belief is that the vehicle was auctioned off immediately upon repossession and it took Credit Acceptance 11 days to clear the matter up and get the vehicle back to the auction house after I had paid to them to get it back. On XX/XX/XXXX I made the first agreed upon payment of {$460.00} ( plus a {$3.00} XXXX XXXX XXXX fee. SEE ATTACHMENT ) On XX/XX/XXXX, I logged into XXXX XXXX XXXX to make my next payment, however, when I tried to select XX/XX/XXXX as my payment date, I received an error message saying that I had to choose a business day 's date. Therefore, I chose, Monday, XX/XX/XXXX. On Tuesday, XX/XX/XXXX, Credit Acceptance called me and informed me that my payment was late and therefore I had broken the agreement I had made for the next 24 months. I told the male rep that my payment was NOT late because I was forced to choose a business day 's date for payment and that XXXX XXXX XXXX would n't accept my choice of XX/XX/XXXX because it was a Sunday. He then informed me that he was doing me a favor of reinstating the agreement and that I needed to relax.He then " fixed the issue '' and I was on par once again. ( SEE ATTACHMENT ) Because of this issue, I made a point of going onto XXXX XXXX XXXX and I believed that I had canceled the payment to come out on the XX/XX/XXXX, and I set up a payment to come out of my bank account on XX/XX/XXXX ( ONE DAY SOONER THAN MY DUE DATE ). ( SEE ATTACHMENT ) Apparently, there was some sort of error where I did n't correctly stop the payment for XX/XX/XXXX. So, a payment came out of checking account on XX/XX/XXXX, which Credit Acceptance received and then another payment came out on XX/XX/XXXX. I immediately called my bank and placed a stop payment because this payment was going to overdraw my account. XX/XX/XXXX Credit Acceptance called me and informed me that I had once again broken my agreement by stopping payment at my bank for a payment that was owed. I explained the situation and told them that I had stopped payment on a SECOND payment for the month of XX/XX/XXXX and that I had sent the payment of {$460.00} on XX/XX/XXXX. They said that is false and that I am now in arrears over {$860.00} for stopping a payment at my bank that was owed. They admit that they see and received the payment on XX/XX/XXXX, but because I stopped a payment at my bank on XX/XX/XXXX, I am in breach of my agreement. They keep bringing up the XX/XX/XXXX issue of my paying on a Sunday and when I explain what happened, they have told me, " Oh yes, Sunday is a business day because we WORK on Sundays. '' Then I have been told to forget about what happened in XX/XX/XXXX, and " let 's get back to the here and now. '' They are so argumentative that I have to try to speak over them in order to say anything at all. They tell me that I need to be quiet and let them " interject '' and then when you try to give input, they tell me that I am NOT listening and I am NOT letting them talk They will not admit that they would have erroneously received TWO payments in XX/XX/XXXX if I had not stopped the second one, nor will they admit that if there had been no second payment set up in error, there would be no issue here. They are harassing me daily and I have have told them that they are lower than low and the XXXX of the XXXX, and I am not in breach of my agreement YET, but they can come and get the vehicle because they have been the rudest, lowest, most common and crooked people I have ever had the misfortune to deal with. I have read hundreds of reviews about Credit Acceptance regarding their crooked ways and how they " ruin lives '' and cheat people out of money. I have reported them to every entity that I can think to report them and I intend to continue to send every entity and media outlet my story regarding my dealings with them.
|
| 08/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Ive been back and forth with Credit Acceptance in regards to their Unfair or deceptive acts or practices and upholding their sole duties and responsibilities according to federal law.
As per Credit Acceptance response to the Consumer Financial Protection Bureau Complaint sent XX/XX/XXXX, On XX/XX/XXXXXXXX XXXX XXXX Legal Consultant in the Credit Acceptance Compliance Department Stated Because Credit Acceptance has a duty to furnish accurate information to the bureaus, no changes or updates are necessary.
- ( Refer to Exhibit.A01 ) After obtaining my consumer report, Credit Acceptance Corp. has continuously furnished completely inaccurate information to my consumer report with the following Consumer Reporting Agencies : XXXX, XXXX, XXXX, and XXXX.
In Accordance with my consumer report, Credit Acceptance Corp. furnished the following inaccurate information : the Current balance amount {$18000.00} and the Original Balance amount {$13000.00}. In addition there are different dates being reported to each Consumer Reporting Agency for the following : Last Payment, Date Account Opened, Date Reported, Loan Terms, and payment history.
- ( Refer to Exhibit.D01 ) As specified by Credit Acceptance Customer Portal Transaction History dated XXXX XXXX XXXX the Remaining Balance stated {$23000.00}, the Initial Balance date XXXX in the amount of {$24000.00}, and the Past Due amount stated {$9700.00} Dated XXXX XXXX XXXX
- ( Refer to Exhibit.C01 ) However, Dated XXXX XXXX XXXX Credit Acceptance updated the information on the Customer Portal with the following information : Remaining Balance amount stated {$19000.00} and the Past Due amount stated {$19000.00}.
- ( Refer to XXXX ) As per Credit Acceptance response per CFPB Complaint, XXXX XXXX XXXX Consult Stated As of XX/XX/XXXX, were furnishing your account status to the credit bureaus as '' " 180 days or more past due.
- ( Refer to Exhibit.A01 ) According to the information being furnished to the above mentioned consumer reporting agencies the Account Status and Payment Status states 120 days late.
- ( Refer to Exhibit.D01 ) Furthermore, XXXX XXXX Legal Consult also stated my Investigation confirms that we have adhered to the law in connection with your account - ( Refer to Exhibit.A01 ) Thus evidence as indicated above shows willful and negligent noncompliance. There was an investigation conducted by XXXX XXXX Legal Consultant in the Credit Acceptance Compliance Department on the information being furnished to the consumer reporting agencies, in which means XXXX XXXX was completely aware of the consistent inaccurate, and discriminating information.
Furthermore, XXXX XXXX created the balance amounts ( Referencing to the Current balance amount of {$18000.00} and the Original Balance amount of {$13000.00} being furnished to the consumer reporting agencies ) or XXXX XXXX willfully overlooked such information because their internal system discloses information that has not been disclosed to I, XXXX XXXX the Consumer.
Credit Acceptance is in Violation of the Following ; 15 U.S. Code 1681, 15 U.S Code 1681s-2, 15 U.S. Code 1681n, and 15 U.S. Code 1681o.
In the words of XXXX XXXX Legal Consult as per CFPB Complaint response, Including the 22.99 %, appears on page 1. This APR is lawful in your state.
- ( Refer to Exhibit.A01 ) Credit Acceptance is in Violation of Florida State Law Title XXXIX, 687.02 & 687.03 Pursuant to Florida State Law Title XXXIX, Chapter 687 - 687.03 Unlawful rates of interest It shall be usury and UNLAWFUL for ANY person to charge or take for any loan or obligation a rate of interest greater than the equivalent of 18 percent per annum simple interest, either directly or indirectly.
I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' A financial institution may not disclose nonpublic personal information to a Nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. " ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option.
I was told this discriminating information had to be reported to my consumer report pursuant to federal law according to privacy policy and CFPB response. The Consumer reporting agencies are all third party non-affiliate companies.
Reporting my nonpublic personal information to non-affiliate companies while violating the Fair Credit Reporting Act is in clear violation of the Gramm-Leach-Bliley Act and my privacy rights under the Privacy Act of 1974.
Credit Acceptance Corporation has either been in or is in multiple lawsuits in regards to their unfair or deceptive acts or practices. The company knowingly and willfully or should have known prior to customers signing their contracts, that borrowers would not be able to repay and default on their loans.
Credit Acceptance internal system Credit Approval Processing System CAPS predicts how much money the company will make over the period of such loan regardless of the borrower 's inability to pay.
Credit acceptance has profited millions of dollars from the very same customers that has been harmed by way of harassment, discrimination, outrageous interest rate, fraudulent contracts, financial distress, family and household losses.
- ( Refer to Exhibit.G01 ) - ( Refer to Exhibit.G02 ) - ( Refer to Exhibit.G03 ) This erroneous information has damaged my credibility, caused a great deal of financial distress, and is preventing me from being able to provide for my household and family. Credit Acceptance and the Consumer Reporting Agencies mentioned above has been aware of this discriminating information for over a year. Each company has said to have conducted an investigation in regards to this information however, the information herein shows there has been no such investigation or during the investigation, said companies willfully chose to overlook the inaccuracies contained.
The business acts and/or practices of this company is completely unethical and there needs to be an audit done on my account IMMEDIATELY!
Credit Acceptance Corporation has a Security Agreement with the Security Exchange Commission. Credit Acceptance ( XXXX : CACC ), Credit Acceptance Commission file number XXXX, Indenture Trustee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX - ( Refer to Exhibit.H01 ) Per Credit Acceptance Corporation and XXXX XXXX XXXX indenture agreement, Ive sent in via registered mail the proper instruments and documents needed to tender my security in exchange for payment to the Indenture Trustee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX.
- ( Refer to Exhibit.J01 ) I would like for this matter to be resolved. if your company continues to willfully and negligent non-comply, I will be filling a Federal Trade Commission Report and an Attorney General Complaint.
My Account with Credit Acceptance Corporation Amount Number : XXXX needs to be audited IMMEDIATELY.
|
| 09/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Attorney General Case # XXXX XXXX Credit Acceptance Corporation Account XXXX XXXX XXXX is of the essence our vehicle was repossessed last Thursday XX/XX/XXXX between the hours of XXXX a.m. XXXX a.m. This is despite me and my husband making official complaints to Credit Acceptance via the CFPB, BBB, Attorney General 's Office etc. It is clear from the payment ledger that the payments are applied to the account incorrectly and the balance has been inflated throughout the payment history without a viable reasoning for doing so. Credit Acceptance advised in a reply through the Attorney General XXXX XXXX XXXX Consumer Affairs that the late fees were forgiven from our account starting when the account first went into XXXX protected status which they noted as being XX/XX/XXXX which is incorrect. The actual date the account retroactively went into XXXX protected status was XXXX XXXX Credit Acceptance advised back in XX/XX/XXXX that they would place our account in XXXX protected status but never did and multiple complaints via phone and a complaint through the XXXX. Credit Acceptance apologized, advising it was an error on their end and corrected the payment history from XX/XX/XXXX to XX/XX/XXXX to reflect a XXXX protected status but reported our account as late on our credit reports and did not forgive the late fees as they stated. This has caused our family pain and aggravation. Please help us before Credit Acceptance obtains an unlawful judgement that our balance and payment history is incorrect. This has been challenged for over 3 years and Credit Acceptance has done nothing but continue to not apply payments correctly and hike up our balance. They are currently demanding {$800.00} to release the vehicle from repossession before XX/XX/XXXX or else they advised it will be permanent and they will obtain a judgement to garnish our wages. They have caused my husband to lose out on his wages from not having adequate transportation. It has been over 3 years.Credit Acceptance violated TILA Regulation Z Truth and lending Act by participating in predatory lending alongside auto sales company XXXX XXXX. Credit Acceptance bribed XXXX XXXX to practice deceptive practices in turn for incentives which is against the law and also against my rights. Each violation is subject to both companies having to pay. Me and my husband purchased a vehicle from XXXX XXXX XXXX XXXX. back on XX/XX/XXXX at the time we did not have an understanding of the cost of credit " finance charge '' for the loan. We expressed that the XXXX was a good deal because we would only be paying around {$9900.00} which should've prompted the XXXX to explain the charge of borrowing money since the full cost of credit was not displayed on the window of the car. XXXX XXXX only advertised the cash cost which was {$10000.00}. This was completely deceptive ; we did not know what finance charge meant and were deceived into purchasing a vehicle that XXXX XXXX XXXX XXXX and Credit Acceptance knew we could not afford. When asked about our jobs I explained to the salesman that I did not have a regularly paying job for 8 months. I was out of work and XXXX happened to be the month that closed my XXXX and only deal making {$4100.00}. The salesman asked me to still provide proof of that check so I did. He took the check and fabricated a lie saying that I make that amount monthly. He also put me down as the co-signer without my knowledge, yes I know there were signatures but it was late in the day and we were being rushed to fill out paperwork and the salesman never explained that I would be signing as the co-signer. My husband advised that he had a per diem job the salesman asked more than once what a per diem job was my husband explained in detail that it's similar to an on-call position so there are no set hours but he works a least XXXX hours a day but the salesman put my husband down as having a monthly income of {$2500.00}. The salesman also knew that we had a bankruptcy a month ago on XX/XX/XXXX and that our XXXX XXXX - XXXX knowledge of money and financing was poor. All of this should have been reg flags to explain verbally what we are getting ourselves into but that was never done instead the salesman was deceitful placing our APR at the highest rate possible and packing on accessories/improvements and XXXX unnecessary warranties that caused the cost of credit to go up. XXXX XXXX XXXX XXXX received incentives from Credit Acceptance for originating a loan that had a probability of me and my husband not being able to pay it back. Since then Credit Acceptance has acknowledged their wrongdoing in regards to our credit report and agreed not to mark our credit report as late with no end date on the document which means indefinitely. My husband 's credit still has late charges dating back all the way to XXXX and I have late charges for a year straight Right now Credit Acceptance has marked me as late for a from XX/XX/XXXX to XX/XX/XXXX. Here is a previous complaint with all the numbers. We are paying 22.99 % percent, {$390.00} a month for a used XXXX XXXX XXXX that at the time had XXXX miles. When we brought it at the dealership we remember it saying {$9900.00}. We put down {$1000.00} and we still have to pay {$390.00} for XXXX payments. After reading complaint after complaint regarding Credit Acceptance from its customers as well as seeing that they have been sued by Mississippi and had to pay for their deceptive practices and also with New York Attorney General and CFPB for misleading consumers into loans they could not afford by practicing churning and deceptive loans. We also believe that we were wronged. Our loan is 51 months, and the interest has made the car over {$4600.00} dollars more than the value of the car {$4400.00}. We have already paid {$11000.00} which is more than the cost of the price on the car {$9900.00}. We feel misled putting down {$1000.00} still having to pay {$20000.00} for XXXX payments. And how a car that is {$4400.00} blue book value ended up being financed with a total cost {$21000.00} and We are stuck with this loan for a long time. I always thought this loan was confusing and complex with contracts hidden inside of the contract with a financed charge for each contract XXXX XXXX which is a warranty contract for {$1600.00} with a term of 24 months and WYNNs Gap {$1100.00} for 51 months are XXXX contracts hidden within a contract which makes this a complex contract that can not be understood by the common consumer. It took us years to understand our contract alone and we still dont fully understand it but we know we have been misled. But it seems like my XXXX has barely gone down even though we have paid {$11000.00}, almost 3 times the actual value of the car. I reached out to the New York XXXX XXXX who is currently suing Credit Acceptance Corporation along with the Consumer Financial Protection Bureau. I have complained several times without a real resolution and fear that Credit Acceptance Corporation will not really investigate our case but just throw out what we are saying just like they have dismissed us in the past. We would like someone else to reevaluate this loan. Credit Acceptance Corporation has destroyed our credit and we are currently unable to get a home for our family because of it.
|
| 05/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I filed a complaint with u guys about the improper reporting of information on my credit report by u guys and received a response basically ignoring my most important complaints and saying basically its not ur fault. My complaint was not a matter of my account being mine or not. I never once said I'm disputing this account being mine. It's about all the misinformation in my account so you clearly didn't read my complaint. I asked for u to investigate every piece of info on my account and send a pdf with all the improper info.. Now I'm glad to hear that you've apparently investigated the info you've submitted to the credit bureaus and verified it as correct so I can have more proof of complete disregard to the proper reporting of my report to the bureaus. Please review the attached document that I send with my previous complaint with all the highlighted mis matched information on all bureaus which when I call they say its furnished by you guys and that only u guys can change it. You're literary reporting wrong information XXXX cant believe you even said you updated my account as " 180 days past due '' when it's in collections! An account in collections CAN NOT! be past due! You claimed that I haven't made a payment since XX/XX/XXXX. Which is also wrong according to the information you've reported. I haven't made a payment since XX/XX/XXXX according to my report. You don't even have the proper information! What kind of investigation did u conduct? And since my last payment on XX/XX/XXXX, you reported my account late for 15 months till it was finally charged off, closed, and send to collections in XX/XX/XXXX and was being reported as in collection since XX/XX/XXXX to XX/XX/XXXX. Thank you for giving me more proof that you don't even have your information correct and if XX/XX/XXXX is the day I made my last payment which I know for a fact it isn't then you've just given me more proof that you're furnishing wrong information on my report. Either way, you're in violation. How did you do a proper investigation when none of the info on all credit bureaus match? IF u guys did not furnish this improper information, then I need a copy of what the proper information is with proof. you were supposed to investigate all the mis match information reported to all the credit bureaus. The misreported information is Late payment, Payment Status, Worst payment status, account status, times XX/XX/XXXX late, date of last payment, late payments. How did you come to the conclusion that the info on my report is accurate when this information isn't the same on all bureaus? You're the only collection on my report which is not reporting the same info on all three bureaus so dont blame the agencies. I'll list all the violations you guys have made against my account and please explain to me how you haven't done any of them word by word instead of saying your investigation revealed it not to be true. First violation, you went from reporting an account as in collections for three Years since it got put in collections, which Is what you're supposed to do, to then suddenly reporting this account as late payments for 24 months which caused significant financial damage to me and under the FCRA for this improper act I am owed {$1000.00} per violation which is every single month you've reported an account in collection as past due instead totaling {$24000.00} for each month in the 24 months you've misreported it. The only time an account should be reported as past due or late payment, is when an account is open. You are blatantly violating the FCRA. How can you go from reporting my account as in collections to etc days past due? I need a thorough explanation as to why you did that. Which brings me to the second violation, you're reporting this account as open when it is charged off and in collections. Another violation, Under FCRA its a violation for creditors to supply information to a CRA that it knows or ( should know ) is inaccurate. I send a pdf with all the highlighted mis matched information in my last complaint, instead of calling the credit bureaus and fixing these errors, you blatantly ignored it and just informed me that it is not your fault if the bureaus are reporting wrong information when it is your fault as you are the ones furnishing this info to the bureaus but regardless of that, you acknowledged the errors, and failed to act on it by sending proper info to all bureaus and let my report have mis match information which is an extreme violation of my rights under the FCRA and of your duties as a CRA. Word for word in the FCRA. " If, after any reinvestigation under paragraph ( XXXX ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall - promptly delete that item of information from the file of the consumer, modify that item of information, as appropriate, based on the results of the reinvestigation and promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer '' You did not even attempted to update the information on my file with the bureaus in which you report you and I send documentation highlighting every mis match information. I'd love to see how you're going to explain that. I asked for a reinvestigation of every piece of info and stated what's incorrect and you did absolutely nothing about it but blame the bureaus when its your job to report the proper info to them and ensure there no improper info on my report because that makes u liable for violating laws under the FCRA of ur duties as furnishers of reports to cra. The fourth violation, under the FCRA, after a consumer files a dispute, you're supposed to stop reporting all information thats been reported as inaccurate by the consumer till the end of your investigation. Which you did not. Again, I send a highlighted document with all the wrong information and you were still allowing the bureaus to report it. Under section 611, I have the right to dispute information I believe to be incorrect or unverifiable and if the disputed information can not be verified or confirmed then it must be removed. As per your response to my complaint, you acknowledged the reporting of inaccurate information and said you can't control what the bureaus report which you can as its your job to do so and if the info is incorrect, its your job to tell them that. A proper investigation by definition under the FCRA was CLEARLY not done and anyone with a brain and eyes and under the court of law would see that if they saw all the misreporting on my credit report. Now since the violations I stated are wrong, please explain to me with verifiable proof how I am wrong and you are right or remove this account immediately and I am requesting financial compensation for every single violation. I will also be filing a report with XXXX, XXXX and XXXX to ask them for verifiable proof of the information you've submitted to them since it's apprently their fault according to you that their is mismatched information which you cared less about contacting them to fix.
|
| 09/16/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I noticed a {$9000.00} vehicle in repossession on my credit file that was due to identity theft. I filled out FTC Identity Theft Affidavit and the company still would not comply with my request. The company is Acceptance Corp and I asked them about the vehicle and they couldn't give any details to provide validity that the account is mine.
( e ) Information available to victims ( 1 ) In general. For the purpose of documenting fraudulent transactions resulting from identity theft, not later than 30 days after the date of receipt of a request from a victim in accordance with paragraph ( 3 ), and subject to verification of the identity of the victim and the claim of identity theft in accordance with paragraph ( 2 ), a business entity that has provided credit to, provided for consideration products, goods, or services to, accepted payment from, or otherwise entered into a commercial transaction for consideration with, a person who has allegedly made unauthorized use of the means of identification of the victim, shall provide a copy of application and business transaction records in the control of the business entity, whether maintained by the business entity or by another person on behalf of the business entity, evidencing any transaction alleged to be a result of identity theft to -- ( A ) the victim ; ( B ) any Federal, State, or local government law enforcement agency or officer specified by the victim in such a request ; or ( C ) any law enforcement agency investigating the identity theft and authorized by the victim to take receipt of records provided under this subsection.
( 2 ) Verification of identity and claim. Before a business entity provides any information under paragraph ( 1 ), unless the business entity, at its discretion, otherwise has a high degree of confidence that it knows the identity of the victim making a request under paragraph ( 1 ), the victim shall provide to the business entity -- ( A ) as proof of positive identification of the victim, at the election of the business entity -- ( i ) the presentation of a government-issued identification card ; ( ii ) personally identifying information of the same type as was provided to the business entity by the unauthorized person ; or ( iii ) personally identifying information that the business entity typically requests from new applicants or for new transactions, at the time of the victims request for information, including any documentation described in clauses ( i ) and ( ii ) ; and ( B ) as proof of a claim of identity theft, at the election of the business entity -- ( i ) a copy of a police report evidencing the claim of the victim of identity theft ; and ( ii ) a properly completed -- ( I ) copy of a standardized affidavit of identity theft developed and made available by the Commission ; or ( II ) an [ FN1 ] affidavit of fact that is acceptable to the business entity for that purpose.
( 3 ) Procedures. The request of a victim under paragraph ( 1 ) shall -- ( A ) be in writing ; ( B ) be mailed to an address specified by the business entity, if any ; and ( C ) if asked by the business entity, include relevant information about any transaction alleged to be a result of identity theft to facilitate compliance with this section including -- ( i ) if known by the victim ( or if readily obtainable by the victim ), the date of the application or transaction ; and ( ii ) if known by the victim ( or if readily obtainable by the victim ), any other identifying information such as an account or transaction number.
( 4 ) No charge to victim. Information required to be provided under paragraph ( 1 ) shall be so provided without charge.
( 5 ) Authority to decline to provide information. A business entity may decline to provide information under paragraph ( 1 ) if, in the exercise of good faith, the business entity determines that -- ( A ) this subsection does not require disclosure of the information ; ( B ) after reviewing the information provided pursuant to paragraph ( 2 ), the business entity does not have a high degree of confidence in knowing the true identity of the individual requesting the information ; ( C ) the request for the information is based on a misrepresentation of fact by the individual requesting the information relevant to the request for information ; or ( D ) the information requested is Internet navigational data or similar information about a persons visit to a website or online service.
( 6 ) Limitation on liability. Except as provided in section 1681s of this title, sections 1681n and 1681o of this title do not apply to any violation of this subsection.
( 7 ) Limitation on civil liability. No business entity may be held civilly liable under any provision of Federal, State, or other law for disclosure, made in good faith pursuant to this subsection.
( 8 ) No new recordkeeping obligation. Nothing in this subsection creates an obligation on the part of a business entity to obtain, retain, or maintain information or records that are not otherwise required to be obtained, retained, or maintained in the ordinary course of its business or under other applicable law.
( 9 ) Rule of construction ( A ) In general. No provision of subtitle A of title V of Public Law 106-102, prohibiting the disclosure of financial information by a business entity to third parties shall be used to deny disclosure of information to the victim under this subsection.
( B ) Limitation. Except as provided in subparagraph ( A ), nothing in this subsection permits a business entity to disclose information, including information to law enforcement under subparagraphs ( B ) and ( C ) of paragraph ( 1 ), that the business entity is otherwise prohibited from disclosing under any other applicable provision of Federal or State law.
( 10 ) Affirmative defense. In any civil action brought to enforce this subsection, it is an affirmative defense ( which the defendant must establish by a preponderance of the evidence ) for a business entity to file an affidavit or answer stating that -- ( A ) the business entity has made a reasonably diligent search of its available business records; and ( B ) the records requested under this subsection do not exist or are not reasonably available.
( 11 ) Definition of victim. For purposes of this subsection, the term victim means a consumer whose means of identification or financial information has been used or transferred ( or has been alleged to have been used or transferred ) without the authority of that consumer, with the intent to commit, or to aid or abet, an identity theft or a similar crime.
( 12 ) Effective date. This subsection shall become effective 180 days after XX/XX/2003.
( 13 ) Effectiveness study. Not later than 18 months after XX/XX/2003, the XXXXomptroller General of the United States shall submit a report to Congress assessing the effectiveness of this provision
|
| 11/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION is in violation of multiple federal laws in regards to the following account # XXXX. As a quick mention, there's a case filed by the cfpb and the attorney general of New York on XX/XX/2023 against this company for unfair, deceptive, and abusive practices to further back up my claim. [ CFPB & XXXX of New York vs. Credit Acceptance Corp ]. In CREDIT ACCEPTANCE CORPORATION terms and conditions they agreed not to share my information with non affiliates. XXXX, XXXX, and XXXX is not an affiliate of CREDIT ACCEPTANCE CORPORATION nor are they " bureaus ''. The only true credit bureau is the CFPB and they DO NOT furnish consumer reports as stated in federal law. As a response to my cfpb, they said I signed an agreement that they could share my information to the credit bureaus however the cfpb is the ONLY bureau and consumer reporting agencies are NOT bureaus. If this company believes they are I demand that they provide me with federally stated proof. I am also asking that you validate this debt by sending me the book entries security.
Additionally XXXX XXXX Code XXXX ( XXXX ) ( a ) ( i ) states that the consumer report does not include information solely as to transactions or experiences ( payment history, charge off status, repossession ), between the consumer ( myself ) and the person ( CREDIT ACCEPTANCE CORPORATION ) making the report. Additionally, XXXX XXXX Code XXXX XXXX ( a ) ( XXXX ) ( A ) states that A person ( CREDIT ACCEPTANCE CORPORATION ) shall not furnish any information relating to a consumer ( XXXX ) to any consumer reporting agency ( XXXX, XXXX, XXXX ) XXXX the person knows or has reasonable cause to believe that the information is inaccurate. CREDIT ACCEPTANCE CORPORATION can not collect on a XXXX debt. They repossessed this vehicle and charged off the remaining balance This is now considered a certificate of indebtedness per the IRS and income can not be reported.
The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting of this account inaccurate! I provided a screenshot from the IRS website. By XXXX, the IRS Clearly says a Cancelled debt or XXXX off is XXXX. The reporting of this account as a debt is inaccurate. I never received a XXXX from CREDIT ACCEPTANCE CORPORATION for the cancelled debt of { {$8600.00} } in order to file as ordinary income. Where is my XXXX CREDIT ACCEPTANCE CORPORATION XXXX XXXX writing off debt with the IRS without XXXX out XXXX as required by the IRS for debts greater XXXX { {$600.00} }. CREDIT ACCEPTANCE CORPORATION has been HEREBY PUT ON NOTICE that they are furnishing incorrect inaccurate information.
I shall also point out their responsibility pursuant XXXX XXXX XXXX section XXXX ( a ) ( XXXX ) ( B ) ( XXXX ) : ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION XXXX ) PROHIBITION ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
CREDIT ACCEPTANCE CORPORATION must also refund the remaining balance of the consumer account upon its termination. This is your 7 day notice to return ALL money due from this consumer account. XXXX Treatment of credit balances ; account termination. ( a ) Credit balances. When a credit balance in excess of { {$1.00} } is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( XXXX ) Credit the amount of the credit balance to the consumer 's account ; ( XXXX ) Refund any part of the remaining credit balance within XXXX business days from receipt of a written request from the consumer ; ( XXXX ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than XXXX months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number. ( b ) Account termination. ( XXXX ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge. ( XXXX ) Nothing in paragraph ( b ) ( XXXX ) of this section prohibits a creditor from terminating an account that is inactive for XXXX or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance. ( c ) Timely settlement of estate debts ( XXXX ) General rule. ( i ) Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an XXXX of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner. ( ii ) Application to joint accounts. Paragraph ( c ) of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account. ( XXXX ) Timely statement of balance ( i ) Requirement. Upon request by the XXXX of an estate, a card issuer must provide the XXXX with the amount of the balance on a deceased consumer 's account in a timely manner. ( ii ) Safe harbor. For purposes of paragraph ( c ) ( XXXX ) ( i ) of this section, providing the amount of the balance on the account within 30 days of receiving the request is deemed to be timely. ( XXXX ) Limitations after receipt of request from XXXX ( i ) Limitation on fees and increases in annual percentage rates. After receiving a request from the XXXX of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by XXXX ( b ) ( XXXX ). ( ii ) Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph ( c ) ( XXXX ) of this section is received within 30 days after disclosure.
|
| 05/29/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Vehicle was damaged or destroyed the vehicle
|
|
Web |
|
|
On XX/XX/XXXX we went to XXXX XXXX XXXX in XXXX Va to get a reliable used vehicle for our extended family since I was XXXX. The tire pressure light was on, a weird smell was in the car that we assumed at the time was a new car smell when the car is on u can smell a burnt residue from oil or something under the hood. By Thursday XX/XX/XXXX check engine light comes on. Cars rpm goes close to red which is over 4 by only driving 30 mph. And continuously increases as gas pedal is applied. Ran self diagnosis shift solenoid a stuck on ( permanent ) code p0752. Transmission control system ( malfunction indicator lamp request ) pending. Code p0700. Cylinder 1 misfire detected pending. Code p0301. Dealer takes car back until XX/XX/XXXX. Their resolution was to change spark plugs and coil pack which they denied receiving any solenoid or transmission codes and I have pictures of the codes. So they allegedly replaced the coil pack and plugs did not give a work order when requested. By Tuesday XX/XX/XXXX we got the car back the night of the XX/XX/XXXX because my husband works. Check engine light came back on immediately after driving the car to work 30 miles on the XX/XX/XXXX. Emailed XXXX XXXX XXXX and did a self diagnosis check again. Code p0420 catalyst system efficiency below bank 1 threshold. Current history mil. And code p0989 : transmission fluid pressure sensor switch e circuit low history. Car performance was the same as before. I was scared to have my kids in the car that was supposed to be our relief car. Rpm continues to shoot to red and this time car wo n't drive steadily or efficiently. Dealer determines catalyc converter is the solution and decides to replace it. During this time period I had a XXXX at XXXX XXXX of my XXXX XXXX from a XXXX XXXX. And I had no time to be emotional just to worry about this car. And Again no work order for the to give car is returned to us on XX/XX/XXXX, 16 days later. Upon getting the car back the front right headlight is out. Oil service light was on it was yellow with a wrench warning light instead of the normal red oil warning light. When my husband started the vehicle the front hood was smoking and smelled like burning residue. They offered a complimentary oil change and to replace headlight. On the XX/XX/XXXX my husband and I took the car to XXXX on a weekend marriage retreat so the car was parked the whole time at the hotel. Everything appeared to be running well. By XX/XX/XXXX the check engine light is back on gas light is on tire pressure light still on oil service light so multiple service lights on. Rpm shooting to red again car will not travel more than 45 mph and rpm steadily increases as gas is applied. As of XX/XX/XXXX we had the car a total of 11 days out of 31 days. So on the 12th day the same problem still existed. Took it to our mechanic before calling XXXX XXXX XXXX and he states exhaust problems and transmission solenoid. Called XXXX XXXX to take the car back they refused. I said I would call the finance company which is credit acceptance corp and he calls back immediately telling me they will cancel the extended warranty that is on our vehicle if we call them and nothing will get fixed and since it was past 30 days that they couldnt help. I explained to XXXX from XXXX XXXX we have only had the car for 12 days and he said it didnt matter but scheduled us to come meet him at XXXX XXXX XXXX at XXXX XXXX on the XX/XX/XXXX. He arrived at XXXX and sent us to XXXX XXXX in XXXX va to get the solenoid fixed. They have known it was the solenoid since week 1, but they pay the XXXX dollar deductible since the extended warranty had just kicked in and gave a loaner. Car was ready on XX/XX/XXXX. Requested paperwork from XXXX XXXX and they couldn't give us a work order either I dont understand why but they did inform us when they went to the XXXX dealership to plug up before fixing thr solenoid that the car had prior transmission problems which was not in our XXXX. Took car back Friday evening it was rough coming home and it was hissing. Called XXXX XXXX they sent us back to XXXXXXXX XXXX in XXXX and we deternined the hiss to be low power steering fluid and the roughness of the car was the transmission readjusting since they had to reset the computers. We went home. On XX/XX/XXXX I went to XXXX XXXX for the complimentary oil change we were promised and XXXX was not there XXXX his financial associate sent me to XXXX XXXX which they are affiliated to get it done. They didn't notice a leak or anything to my knowledge on that day. I started to notice oil blotches underneath where we park our car. Wednesday XX/XX/XXXX when my husband was off I decided to check all of the fluids and the oil dipstick was dry. So just 5 days after the oil change I took the car to XXXX to see what was wrong. They give me a paper saying oil leak. Front crank seal oil pan gasket and timing cover needed to be looked into. Idk how that happens in a 5 day period unnoticed but again the dealership works with XXXX they also do all of their inspections. So I call XXXX XXXX and they tell me its covered in my extended warranty and I told them I read that it was not. XXXX still insisted that it was. So I call XXXX XXXX in XXXX and he tells me it is not covered but of common courtesy he would check it out for me and he verified what XXXX had told me about the front crank seal tried to call XXXX XXXX back and XXXX never returned our call. So I made a XXXX review of every problem I have had and am currently going through on XX/XX/XXXX. XXXX calls me telling me that I'm a liar none of this ever happened and that my husband and I are both very bad people and kept on at me. And after everything I have been through within the last month I hung up that is not what I need to hear from anyone. My husbamd contacted the attorney general about this problem on XX/XX/XXXX. And the problems keep arising. Our other car does not run very well so I monitored the oil to take this same car to work didn't make it a mile from my house on Saturday XX/XX/XXXX at XXXXXXXX XXXX and all of the warning lights in the car flashed on and off and beeped 3 times like my car was about to shut down. I turned around took it home and I am scared to drive it. I was planning on fixing the crank seal this week but now I don't know what this new problem is so I have to put the money in my old car just so my husband and I can get to and from work. We are now paying for a car that we can not drive and even if the warranty would be eliminated after calling the credit acceptance corp it makes no difference at this point. It was a holiday weekend so my husband is planning on calling them today and hoping for the best. All we seem to get is bad news.
|
| 08/18/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
XX/XX/2022 Credit Acceptance XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX RE : ACCOUNT # XXXX To whom it may concern : Be advised that this is not a refusal to pay, but a notice that your claim is disputed, and validation is requested. Under the Fair Debt Collection Practices Act ( FDCPA ), 15 USC 1692 Sec. 809 ( b ), I have the right to request validation of the debt you claim that I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt.
This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the Fair Debt Collection Practices Act ( FDCPA ). I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.
At this time, I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Debt Collection Practices Act Violation of the Fair Credit Reporting Act Defamation of Character If your office can provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist.
Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it is.
If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.
I am also requesting, in writing, that no telephone contact be made by your offices to my home or place of employment made pursuant to my rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 USC 1692c Sec. 805 ( c ). If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter.
Please supply the information below : Why you think I owe the debt and to whom I owe it, including : The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed.
If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other name by which I might know them if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from.
Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay?
If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay.
The amount and age of the debt, including : A copy of the last billing statement sent to me by the original creditor.
State the amount of the debt when you obtained it, and when that was.
If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law.
If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them.
If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated. In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.
Tell me when the creditor claims this debt became due and when it became delinquent.
Identify the date of the last payment made on this account.
Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that.
Details about your authority to collect this debt.
I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.
If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.
This is a request for validation made pursuant to 15 USC 1692g Sec. 809 ( b ) of the Fair Debt Collection Practices Act ( FDCPA ).
|
| 10/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
CREDIT ACCEPTANCE CORP HAS WORKED IN COLLUSION WITH THE DEALERSHIP TO GROSSLY OVERCHARGE FOR THE VEHICLE. THEY ARE DECEPTIVELY CHARGING ILLEGAL INTEREST AMOUNTS OVER XXXX %. CREDIT ACCEPTANCE CORP HAS REFUSED TO PROVIDE THE AGREEMENT THEY HAVE WITH THE DEALERSHIP AND PROOF OF THE PRICE THEY PAID THE DEALERSHIP FOR THE VEHICLE. THEY ARE ALSO CONDUCTING ILLEGAL DEBT COLLECTION TACTICS BY CONTACTING ME NOW 5 TIMES IN THE LAST 3 DAYS AFTER I HAVE TOLD THEM TWICE IN THE LAST 3 DAYS THAT I'M WAITING UNTIL I RECEIVE THE REQUESTED INFORMATION FROM MY CONSUMER FINANCIAL PROTECTION BUREAU COMPLAINTS. THEY CONTINUE TO CALL FROM DIFFERENT NUMBERS MULTIPLE TIMES A DAY BREAKING FEDERAL DEBT COLLECTION TACTIC LAWS. THEY REFUSE TO PROVIDE THE REQUESTED INFORMATION WHICH PROVES THEY WORKED IN COLLUSION WITH THE DEALERSHIP TO VIOLATE NUMEROUS FEDERAL AND STATE LENDING LAWS.
ON XX/XX/XXXX, I RECEIVED A SLOT MACHINE THEMED PULL-TAB MAILER FROM XXXX XXXX XXXX XXXX XXXX XXXX XXXX AT XXXX XXXX XXXX XXXX, XXXX, MI XXXX. BECAUSE I WAS IN DESPERATE NEED OF A VEHICLE, I CONTACTED THE DEALERSHIP, BECAUSE MY MAILER SHOWED THAT I WAS A " GRAND PRIZE WINNER ''. I WAS CONTACTED BY AN XXXX XXXX WHO WAS WORKING AT THE DEALERSHIP BUT WAS " A FLOATER WHO WORKED WITH SEVERAL OF THE XXXX XXXX LOCATIONS ''. HER PHONE NUMBER WAS XXXX. WHEN I SPOKE WITH XXXX, I WAS VERY CLEAR THAT THIS WAS MY VERY FIRST VEHICLE LOAN, MY CREDIT SCORE WAS LOW DUE TO LACK OF CREDIT HISTORY, THAT I WOULD ONLY CONSIDER PURCHASING A TRUCK OR SUV. BUT PREFERRED A TRUCK. XXXX PROMISED ME THAT THIS DEALERSHIP COULD HELP WITH MY NEEDS AND GET ME INTO A GREAT VEHICLE. I WAS ALSO VERY CANDID WITH XXXX ABOUT MY BEING XXXX. AND THAT I NEEDED VERY TRANSPARENT AND CLEAR COMMUNICATION. THERE WERE MULTIPLE TEXTS BACK AND FORTH CONFIRMING ALL OF THIS INFORMATION. ( XXXX XXXX THEY DON'T KEEP THE ACTUAL TEXT MESSAGE CONTENTS. BUT I DO HAVE PHONE RECORDS SHOWING THE MULTIPLE CALLS AND SHOWING THAT MESSAGES WERE SENT AND RECEIVED FROM HER ). XXXX STATED THAT I HAD TO COME INTO THE DEALERSHIP WITH MY MAILER TO ENTER MY MAILER CODE INTO THEIR LAPTOP TO SEE EXACTLY WHAT I HAD WON. SHE ALSO STATED THAT THEY NEEDED TO RUN A CREDIT CHECK TO SEE WHAT TYPE OF FINANCING THEY COULD GET ME. ON XX/XX/XXXX, I PROVIDED XXXX WITH MY NAME, SSN, AND INCOME VIA PAY SLIPS. SHE CAME TO PICK ME UP ON XXXX FOR AN APPOINTMENT AT THE DEALERSHIP. IT TURNED OUT THAT I HAD NOT WON THE " XXXX PRIZE ''. BUT INSTEAD, I HAD " WON '' {$2000.00} OFF OF THE PURCHASE OF A VEHICLE. XXXX AND THE SALES XXXX TRIED MULTIPLE TIMES TO PRESSURE ME INTO PURCHASING A XXXX XXXX. I TOLD THEM FLAT OUT TO TAKE ME HOME AS I TOLD THEM UP FRONT THAT I WOULD ABSOLUTELY NEVER CONSIDER PURCHASING ANYTHING OTHER THAN A TRUCK OR SUV. THE SALES XXXX XXXX XXXX XXXX, FINALLY TOLD XXXX TO TELL ME THAT THEY HAD AN AS-IS TRUCK THEY COULD GET ME INTO. IT WAS A XXXX XXXX XXXX XXXX WITH XXXX MILES ON IT. THE AIRBAG LIGHT AND TPMS LIGHT WERE ON. I WAS TOLD THAT THE TRUCK HAD AN OPEN RECALL ON THE XXXX AIR BAG RECALL. BUT THAT THE DEALERSHIP WOULD NOT FIX IT. ( DEALERSHIPS DON'T EVEN PAY FOR THE RECALL. THE MANUFACTURER PAYS FOR THOSE. I HAD TO TAKE THE TRUCK TO XXXX XXXX TO GET THE RECALL REPAIR DONE ). XXXX XXXX NEVER PROVIDED ME WITH A BUYER 'S GUIDE. THEY ALSO DID NOT DISCLOSE THAT THERE WAS AN ELECTRICAL ISSUE WITH THE DOOR LOCKS. THE REAR WHEEL WELLS ARE COMPLETELY RUSTED OUT. ( UNABLE TO SEE DUE TO PLASTIC FENDER FLARES ). I HAVE XXXX DIFFERENT PURCHASE AGREEMENTS WITH DIFFERING PRICES. ( NEITHER OF WHICH SHOWS THE {$2000.00} OFF THE PURCHASE PRICE ). THE TOTAL PURCHASE PRICE OF THE TRUCK AS SHOWS ON THE LOAN CONTRACT FROM CREDIT ACCEPTANCE ( AT 22.99 % APY ) IS $ XXXX, WHICH INCLUDES {$1500.00} AS A ( CASH DOWN PAYMENT BUT WAS ACTUALLY THE TRADE-IN VALUE THEY GAVE ME FOR THE XXXX XXXX XXXX I XXXX XXXX ). SO, INCLUDING THE SUPOSSED {$2000.00} OFF THE PURCHASE PRICE I HAD " WON '' FROM THEIR PULL-TAB MAILER IS {$21000.00}. THERE ARE NUMEROUS ILLEGAL STATEMENTS IN THE LOAN CONTRACT FROM CREDIT ACCEPTANCE CORP. INCLUDING STATEMENTS ABOUT ARBITRATION, AND EXCELLERATED PAYMENTS SHOULD I DEFAULT ON THE LOAN. IN A COMPLAINT I SUBMITTED TO THE MICHIGAN STATE ATTORNEY GENERAL, I RECEIVED A REPLY FROM CREDIT ACCEPTANCE STATING THAT THE CONTRACT STATES I WAS ABLE TO NEGOTIATE THE PRICE ( WHICH I WAS NOT ALLOWED ) I WAS TOLD THAT THIS WAS THE PRICE. THE DEALERSHIP REFUSED TO PROVIDE ANY INFORMAITON ABOUT XXXX ' OR TYPES OF DISCOUNTS. THEY REFUSED TO ANSWER ANY ADDITIONAL QUESTIONS. XXXX EVEN KEPT LOOKING OVER MY SHOULDER WHEN HAVING ME DO THE ELECTRONIC PAPERWORK, RUSHING ME ALONG. STATING THAT I NEEDED TO HURRY AND THAT THIS WAS ALL " STANDARD '' PAPERWORK. CREDIT ACCEPTANCE EVEN STATED THAT THEY CHECKED WITH THE DEALERSHIP WHO TOLD THEM THAT THEY DON'T SEND THESE TYPES OF MAILERS. I HAVE PROOF THAT XXXX XXXX DID SEND THESE MAILERS. THE LENDER PERFORMED PREDITORY LENDING PRACTICES AGAINST ME, AND WORKED IN XXXX WITH THE DEALERSHIP ( LOAN CONTRACT STATES THEY HAVE " AN AGREEMENT WITH THE DEALERSHIP '' ) TO GROSSLY OVERCHARGE ME FOR THE VEHICLE. THE DEALERSHIP ( XXXX XXXX XXXX AND XXXX XXXX ) ALSO PERFORMED DECEPTIVE/AGGRESSIVE SALES TACTICS, TAKING ADVANTAGE OF MY XXXX IN BEING AUTISTIC. REFUSED TO FIX AN OPEN SAFETY RECALL WHICH WOULD NOT HAVE COSTED THE DEALERSHIP A XXXX. IN LOOKING AT EDMONDS.COM AND KELLYBLUEBOOK.COM, THE VEHICLE IS WORTH BETWEEN {$2300.00} AND {$5700.00} WITH THE MILAGE ON IT. THE DEALERSHIP ALSO PERFORMED IDENTITY FRAUD BY NUMEROUS ADDITIONAL FALSE LOAN APPLICATIONS ON THE DATES OF XX/XX/XXXX AND XX/XX/XXXX. MANY FOR OTHER VEHICLES I NEVER SAW, HEARD ANYTHING ABOUT, OR WAS AWARE OF IN ANY WAY. THE ONLY VEHICLE I WAS SHOWN, KNEW ABOUT OR AUTHORIZED ANY LOAN APPLICATION BE APPLIED FOR WAS THE TRUCK I PURCHASED. MANY OF THOSE HAD REBUTTLE TERMS SENT BACK BY THE LENDERS WHO DENIED THE TERMS INITIALLY REQUESTED IN THE FALSE LOAN APPLICATIONS SUBMITTED BY THE DEALERSHIP. THE DEALERSHIP ALSO INFLATED MY INCOME AFTER I HAD ADVISED THEM OF MY CORRECT PAY AND PROVIDED PAY SLIPS TO THEM ON XX/XX/XXXX. I HAVE TRIED MANY, MANY TIMES TO GET THIS INFORMATION FROM THE DEALERSHIP. THEY REFUSE TO EVEN TAKE MY CALLS UNLESS I CALL FROM A NUMBER THAT IS NOT MY OWN. THEY EVEN AGREED ABOUT A MONTH AGO TO PROVIDE ME WITH AN ADDITIONAL COPY OF THE SALES AGREEMENT. THEY NEVER SENT IT.
|
| 09/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Me ( XXXX XXXX ) and my husband are victims of predatory lending. We financed our XXXX XXXX XXXX back on XX/XX/XXXX through Credit Acceptance a month after our bankruptcy was discharged. Both the dealership XXXX XXXX XXXX and Credit Acceptance were aware of the bankruptcy because we told them plus it was on our credit reports. The price of the vehicle, and Credit Acceptance expert knowledge of knowing statically we would not be able to pay the loan back and loan terms are grounds for predatory lending plus the odometer disclosure is not filled out which is a federal crime this is a fraudulent contract. The cost of the loan totaled {$21000.00} even though the sales ticket priced advertised XXXX XXXX XXXX was {$9900.00} which is {$11000.00} more than what we thought we were buying the car for. Credit Acceptance pulled both me and my husband 's credit one month after we filed for bankruptcy. My husband at the time was working per diem meaning whenever his job needed him with no set hours XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which is deceptive, both me and my husband explained this to XXXX XXXX XXXX. The way this contract is written and for Credit Acceptance to accept and approve this loan is faulty practices. It is my belief that credit acceptance approves loans that they know consumers will default on in an effort to reprocesses and profit off of a resale. At the time of the contract we trusted the car dealership agent as well as Credit Acceptance as experts in their realm of practice. I will say this again, Credit Acceptance knew that my husband 's job status was per diem ( no guaranteed hours at his place of employment at the time of purchase XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Our bankruptcy was discharged XXXX XX/XX/XXXX a month before the purchase date. Which was strategically done because we went to the car dealership XXXX XXXX XXXX XXXX weeks after the bankruptcy with both Credit Acceptance and XXXX XXXX XXXX knowing we had a bankruptcy 2 weeks prior and they gave us the car to drive home that day and asked us to come back 2 weeks later on XX/XX/XXXX without explaining why. Today we understand that we were victims of deceptive, abusive practices and suffer from predatory lending. Credit Acceptance provided an over priced loan, Sticker Price on XXXX was {$9900.00} which motivated us to buy not knowing of all the hidden fees from Credit Acceptance. Predatory lending practices, broadly defined, are the fraudulent, deceptive, and unfair tactics used to dupe us into a car loan that we can't afford. Burdened with high car debt, we are straining just to keep up the monthly payments and Credit Acceptance is unwillingly to forgive debt even though they are experts in the lending industry and knew statistically that we would not be able to make off our car loan. This is unfair and deceptive marketing practices, and we deserve restitution as customers. This is a violation of our rights 15 us code 45c states ( b ) Enforcement by the Federal Trade Commission ( 1 ) Unfair or deceptive acts or practices A violation of subsection ( a ) shall be treated as a violation of a rule defining an unfair or a deceptive act or practice under section 18 ( a ) ( 1 ) ( B ) of the Federal Trade Commission Act ( 15 U.S.C. 57a ( a ) ( 1 ) ( B ) ). The Odometer Disclosure Statement is not filled out although in Credit Acceptance last response via CFPB they stated that everything was completely filled out. At the time we just came out of a bankruptcy and did not read through the contract putting full confidence in what we thought were company 's with ethical practices especially since we did not understand the contract the same way that the Car Dealership and Credit Acceptance does. I was accepted as a co-signer even though both me and my husband just went through a bankruptcy and my husband made way more than me that year XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX. Furthermore Credit Acceptance did not place me and my husband in their Covid Protection Program and kept us struggling to pay the car throughout the pandemic from XXXX to XXXX for me and my husband 's credit is still not covid protected. This has made it hard for me to establish any type of residency since we struggled to make payments each month and were unable to establish any type of housing because of bad payment history. I got behind on all of my other bills trying to keep up with Credit Acceptance payments for a loan that should have never been originated in the first place. Credit Acceptance finally placed me in their Covid protection program but still reported to credit agencies that that the history reported was accurate per XXXX response on XX/XX/XXXX. XXXX stated that they reached out to credit acceptance who advised that the past due history was correct and accurate even though Credit Acceptance told me in a response from the CFPB that they inadvertently removed my account from their covid protected status. I noticed that the three credit agencies were still reporting a negative payment history long after Credit Acceptance agreed to fix the 2 year discrepancy. I disputed with the three credit agencies and Credit Acceptance. Credit Acceptance responded that " Unfortunately they can not control when the credit bureaus will process and report our updates '' ( The document with this response is provided ) XXXX responded to my dispute stating that they reached out to Credit Acceptance who advised them that the account is to remain as is that was back on XX/XX/XXXX per the CFPB investigation number XXXX. I had to provide follow up with another dispute with XXXX and provide evidence of credit acceptance stating that they will put me in the covid protected status in order to get my credit report payment history updated to a protected status. Credit Acceptance has been completely deceptive to me and my husband with my husband payment history still not covid protected. Credit Acceptance needs to be shutdown for deceiving it's consumers.
|
| 12/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Updated and new information in relation to CFPB Complaint XXXX response letter attached to this complaint. Credit Acceptance stated in response : Your privacy rights were not infringed by Credit Acceptance reporting your account status to the credit bureaus and you can not opt out of credit reporting when you finance a vehicle through Credit Acceptance. My initial complaint stated that Did I give you written instructions to furnish this on my credit report? Furthermore, the FIAR CREDIT REPORTINGACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) Subject to section 1681is-3 of this title any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. Delete the late payments from my consumer report this agency is in violation of 15 USC 1681 : I would like resolution on this I would like my late payments reversed in accordance with the law that I stated.
Also 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information states : Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
( 2 ) Exception This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between two or more financial institutions that comply with the requirements imposed by the regulations prescribed under section 6804 of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information.
I have been told in a response to me sent via the CFPB portal that I can not OPT OUT option with Credit Acceptance.
15 U.S. Code 1666b - Timing of payments : States ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.
( b ) Grace period If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part, unless a statement which includes the amount upon which the finance charge for the period is based was mailed or delivered to the consumer not later than 21 days before the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge.
The Gramm-Leach-Bliley Act States : Opt-Out Notices General Obligations If you share their NPI with nonaffiliated third parties outside of three exceptions ( see " Exceptions '' ), you must give your consumers and customers an " opt-out notice '' that clearly and conspicuously describes their right to opt out of the information being shared. An opt-out notice must be delivered with a privacy notice, and it can be part of the privacy notice.
The opt-out notice must describe a " reasonable means '' for consumers and customers to opt out. They must receive the notice and have a reasonable opportunity to opt out before you can disclose their NPI to these nonaffiliated third parties. Acceptable " reasonable means '' to opt out include a toll-free telephone number or a detachable form with a check-off box and mailing information. Requiring the consumer or customer to write a letter as the only option is not a " reasonable means '' to opt out.
Note : While the GLB Act does not require you to provide an opt-out notice if you only disclose NPI to affiliates, if you share certain information with your affiliates, you may have an obligation to provide an opt-out notice under the Fair Credit Reporting Act. That opt-out notice must be included in your GLB privacy notice ( see " Fair Credit Reporting Act '' ).
The response stated that no law was violated under the FCRA, FTC, GLB Act.
I would ask XXXX XXXX XXXX XXXX Legal Counsel Compliance Department Credit Acceptance to correct my credit report as I asked or Delete account I will be filing a complaint of violation of GLB Act to FTC if you do not comply POTENTIAL GLBA PENALTIES Financial institutions found in violation face fines of {$100000.00} for each violation. Individuals in charge found in violation face fines of {$10000.00} for each violation. Individuals found in violation can be put in prison for up to 5 years.
I will be filling a complaint to XXXX if you don't comply with my request I will also seek damages in court of {$1000.00} per violation of FCRA consumer laws that you break.
|
| 11/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. CREDITACPT Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and 60 days late in XX/XX/XXXX, XX/XX/XXXX and 90 days late in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with CREDITACPT and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 10/17/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. CREDIT ACCEPTANCE CORP Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account iXXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and 60 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and 90 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX as well as 120 days late in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with CREDIT ACCEPTANCE CORP and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 05/13/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
Credit acceptance started financing my XXXX XXXX XXXX from XXXX of XXXX at 22 % APR and XXXX $ monthly payment. I have comprehensive insurance coverage on this car with a deductible. On XX/XX/XXXX, I was involved in a hit and run accident. My car was totaled. To XXXX XXXX glory I am alive even though I have taking medical treatment. By XX/XX/XXXX, Credit Acceptance received a check of {$16000.00} from the insurance, bringing the balance I owe on the car down to {$5700.00}. This balance they are required by NY State Personal Property Laws and Insurance Law to collect as Gap Credit for. They confirmed that I can Gap Insurance but refused to apply the gap insurance to the balance.
Until recently, it was showing that I am owing $ XXXX on a vehicle I no longer have, they received money from insurance, and they even validated the balance ( of {$23000.00} ) as correct after I disputed the balance with the three credit bureau to be wrong. I mailed with the dispute police accident report, evidence of insurance payment and a copy of payment history ( up until the insurance payment ) indicating the payments were made to THEM CREDIT ACCEPTANCE!!!!!! Yet they lied blatantly that I still owed $ 23,000+ to the three credit bureaus.
I can't get better credit ; I can't get new car!
The ugliest part is that I have spoken with the supervisors severally, and they lied to me on record, that yes, they have reported to the credit bureaus the payment has been made!!! How dare them lie blatantly!
The credit bureaus because they collect money from the creditors refuses to delete the balance even when there are bunch of hardcore verifiable evidences showing the payments were made.
The credit bureau collects money from the creditors ( Credit Acceptance ) and accept any report they make on any of their customers even when there are overwhelming evidences indicating that their report is false. When you dispute it, they ( the credit bureaus- the cops ) ask the thief ( credit acceptance ) to update the report correctly ( return the money they stole ) instead of investigating the documents ( the video evidence showing the thief steal the money ) you sent them. The hardcore evidence is right in their face, but they refuse to amend my credit file to reflect the truth because lining up their pocket is more important than the truth!!!!
After the first dispute I made with the three credit bureaus-
XXXX , XXXX and XXXX , Credit Acceptance lied that the $ 23,000+ balance is correct. I disputed the account and the balance a second time with the insurance payment letter. The three credits bureau brought down the balance to {$3200.00}.
I continued to call Credit Acceptance to please updated my credit report to reflect the fact that they received the insurance payment, and that they applied the New York State Gap Insurance which covers whatever my auto insurance company does not cover. They refused. I then went ahead to XXXX and XXXX to make a complaint. Few days after the complaints, a lady who skeptically says she represents credit acceptance left me a voice message with her number. To my utmost surprise, this is the first time I ever received a call from credit acceptance since this who issue started from XX/XX/XXXX of XXXX. I called the lady and she continued to spew lies and lies and deception until the call was over.
In retaliation for the complaints made on the XXXX and XXXX platform, credit acceptance began making random adverse, derogatory and negative reports on my credit file with the credit bureaus. My credit score went from XXXX in XXXX to XXXX as today in less than few days ; and XXXX to XXXX in XXXX. They reported that I am owing them $ 7,000+ to XXXX and that I am 60 day late in payment from the thin blue air. I was utterly surprised when I saw that few days ago, they reported to XXXX that I am 30 day late in payment and that the balance is $ 7,000+ two days later, they updated it that I am 90 days late and {$3000.00} in balance. By tomorrow or next, they will dump the whole negative data on my experian in which I currently have XXXX credit score just to mess it up and to destroy me. On top of the pain I am going through from the accident, these heartless destiny destroyers are chasing after me, causing me unimaginable frustration and XXXX. I have barked, begged, yelled, caused to get this resolved to no avail.
All these prove a deliberate, demonic and heartless series of actions by Credit Acceptance to frustrate my life and damage my credit file/life.
For a perspective, log on to XXXX website and bbb.org. You will see XXXX if not XXXX of heart-wrenching complaints from average American consumers complaining about the same, worse or similar case like mine. No one is holding them accountable and it is bolstering them to continue.
I don't have any derogatory data on my credit file except for what credit acceptance is dumping in it.
How can I be 90 day late when I had an accident on the XXXX of XX/XX/XXXX and they received {$16000.00} from the insurance company, + the supposed NY Gap Insurance?
Their staff and reps are trained to manipulate words, and phrase even legal phrases to lie successfully. So, watchout for a strange term they might coin out in reply.
References for Insurance Law, NY Gap Insurance Law, NY Personal Property Law : Insurance Law 1113 ( a ) ( 26 ) New York Personal Property Law 302A ( 2 ) ( McKinney 2006 ) PLEASE AVOID CREDIT ACCEPTANCE. THEY ARE DESTROYERS. ONCE YOU ARE IN, GETTING OUT IS A BIG PROBLEM BECAUSE THEY WON'T WANT YOU TO DO SO. THEY EXPECT YOUR CREDIT TO BE EVER BAD SO YOU CAN BE STUCK WITH THEM AND THEIR RIDICULOUSLY HIGHER INTEREST RATE. ONCE YOU IMPROVE YOUR CREDIT OR WANT TO CHANGE YOUR LENDER, THEY MUST FIND ONE THING OR THE OTHER TO HOLD YOU DOWN AND EVEN USE THIRD PARTIES TO DESTROY YOU. JUST LIKE THEY DID TO ME, MY CREDIT SCORE WENT FROM XXXX TO XXXX IN LESS IN ONE WEEK. THEY KEPT ON REPORTING CONTRADICTING DATA TO MY CREDIT FILE IN DAYS APART JUST TO MAKE SURE MY CREDIT REPUTATION IS DAMAGED.
STAY AWAY FROM THEM, YOU ARE WARNED!!!
|
| 04/20/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I and an associate purchased a car from the XXXX XXXX ( aka XXXX XXXX XXXX XXXX XXXX XXXX for a sales price of {$27000.00}. With the understanding that the vehicle in question only had one recall on it. I signed using my initials. I was a little concerned about the price but since it was a gift for my fiance, I decided that I would fit the bill since she had specifically chosen this same vehicle a day earlier. The following day I noticed that several notifications on the dash kept flashing and I grew inquisitive because that car was supposed to be in top condition according to the salesman ( XXXX ). I called and asked if I could bring the car back so that the lights could be extinguished and I was given a date for that following Wednesday morning. The auto mechanic told me that the light was most likely a sensor and that it should turn off by itself after a few minutes. This never happened and then other notifications such as passenger side airbag was lighting up, the brake light as well.
I took the car back again and he told me that it was a sensor and he replaced a fuse on my driver arm rest because my front side driver window had stopped working. I began to noticed that things were going wrong on a consistent basis and I took the car back about a month later for another problem and the mechanic told me that he couldnt touch the car after thirty days ( this also wasnt written in the contract ). He referred me to use the warranty that I had been given and take it to the XXXX dealership. I was going to see a client and went to park when I noticed that the car was slightly in the lane of traffic. I attempted to park it correctly and the car wouldnt start. I called a mechanic who came out to my location and informed me that most likely there was something wrong with the cable wire and that it had burned to the ground.
The next day when I was able to acquire a tow truck and get it to the XXXX facility located at XXXX XXXX & XXXX XXXX in XXXX, they informed me that this was the case. I was told that they could fix this problem but that there were three recalls on this model and there was one of them that they had no idea how to fix as of yet. I kept making my payments on time and the car kept clanging and making strange noises. I then took the car to a mechanic that I knew and discovered that a pink rag had been stuck in the engine in place of a secured cap. When I questioned the dealership, they told me that this was something that I should discuss with the dealership where I bought the vehicle. The car then began cutting off in the middle of traffic. Because of my XXXX XXXX I was forced to try and maintain the vehicle the best that I could.
On the advice of another dealer who is familiar with the retail value of several automobiles, I checked the XXXX XXXX XXXX value for the car and found out that it was under XXXX, yet they had it listed for & XXXX. So, when I gave them {$2100.00} up front, I figured that it would be go towards the down payment and bring the payments down. Instead they charged me a total of {$27000.00} for a car that was only worth {$9000.00}. The fact that they didnt inform me about the three recalls before I signed the contract constitutes fraud with malicious intent. This is so because a few times I have had my grandchildren in the car, and I had to preform evasive maneuvers in order to avoid accidents.
I reached out to the dealership and the finance company that agreed to the loan, and told them to come their piece of junk. It was only because I mentioned that I was contacting the Attorney Generals Office of New York, that they agreed to come and pick up the car. As I looked over the contract, I saw that my down payment was written off as cost of an Optional Warranty, this a procedure that all auto resellers provide for free so why was I being charged for it, obviously because they put that money in their own pockets.
Also, after having had two accidents due to the car cutting off and rolling back down on an incline, that I became frustrated to the point where I was scared for my life and those of my family members. The level of harassment by this company is unprecedented because two weeks, ago I hear a knock at my door at XXXX, and being that I am caring for an elderly parent with XXXX, I have to scrutinized every and all visitors, for her safety as well as mine. When I asked who it is?, an individual states that he has a delivery, when i opened the door there is no package and he's asking for my name. but then I ask where " is the package? '' and when he couldn't explain why he is lying in my face, I directed him to leave. He then tries to slip a paper in my hand, which I throw right back in his chest. He leaves and calls the police stating that I punched him in the face, and I am arrested, when I return from parking my wife 's car even though, I had XXXX witnesses present when this incident occurred. I later learn from my neighbor that he even had the police go to my neighbor 's apartments, trying to get them to state that i was a violent individual.
Obviously, this is a direct example of retailiation by XXXX XXXX, because the process server was hired by them, and they are now finacially liable to me and all other residents of the XXXX of New York. I then discovered that in XXXX, of this year, the Attorney General of the State of New York, filed a lawsuit asking that this company be required to pay {$1.00} XXXX dollars a day, because of falsely misleading low economic families in New York State. XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX New York XXXX number XXXX Initial filing date XX/XX/XXXX Status Pending Litigation ) I am asking for your intervention in this matter because too many hardworking individuals are being duped by crooked dealers like these who prey on the unsuspecting victims and ruin their credit and jeopardize their lives and now they are trying to falsely incarcerated people and someone has to stand up against them. I am looking for a good attorney any help will be greatly appreciated.
|
| 07/16/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
Credit Acceptance had illegally reposessed my truck numerous times. for only being 30 days late. i spoke to lawyer and paid to get it back. with his advice to record any conversations that i had if things went wrong with them again.
Immediately i had issues. it took me 9 days to get back my truck from the day i paid. I am convinced they sold it an auction and it took that long to get it back. I recorded the conversation to credit acceptance and the company that had not called me back in 7 days from payment. i did get it back and credit acceptance gave me a grace period of 2 weeks to pay the payments. so XX/XX/XXXX th payment is no due on the XXXX XXXX i paid 10 perfect months after this paying their XXXX ridiculous repo fee on top of my XXXX payment. i made 10 perfect payments up until XXXX XXXX then they illegally turned the truck off on labor day of XX/XX/XXXX. I thought the alternator wen tout and rented a car until they called me on XX/XX/XXXX. They threatened me to repo and claimed they turned it off because of non payment. XXXX payment is not due until XX/XX/XXXX. i recorded this and told them i was. they said i have to pay another repo fee XXXX for 10 months. and threatened to repo it again.. I told her it is not late and if you do i will buy a new one since my credit is XXXX again. and i will get a lawyer to come after them. I told her i have had to rent a car and can not make a payment over the phone. I said i will not have XX/XX/XXXX payment until the XX/XX/XXXX. because since they have turned off my truck.. i had to rent a car. i will make the payment on XX/XX/XXXX. i work nights afternoon swing/shift and i will wake up about XXXX XX/XX/XXXXand make the payment for XXXX and XXXX XXXX and i will be a 2 months ahead.. since XXXX will not be due until XX/XX/XXXX. she said she will not promise me anything. and i told her if you repo again i will fight and not pay. They did repossess the truck on XX/XX/XXXX at about XXXX ; XXXX XXXX.. i woke up got coffee after pulling a double at XXXX XXXX and watched as my truck was illegally repossessed.. at that point XXXX payment was only 6 days late.
Now i went to show my step father that i had made 10 perfect payments on their website and XXXX XXXX i used to monitor. and they changed the payments on their site and had posted on XXXX XXXX ... XX/XX/XXXX account closed due to repossession. with a o balance.. i took screen shots.. and according to their eternal documents they submitted to garnish my wages for the last XXXX they state that the filed it repo on XX/XX/XXXX XXXX after they got off the phone with me. illegal.. they have claimed i made late payment in XXXX i provided statement to prove this is lie.. i have screen shots from their own payment website and XXXX XXXX receipts of payments made on time all the way up to XXXX XXXX so they illegally repossessed the truck immediately lower my score down 82 points. and have ruined my credit since XXXX XXXX i have fought this buy disputing to the bureau 's and they just place it back.,. but i have documents and voice recordings I want to send to you.. i have sent to the 3 bureua 's fighting this. they have closed the account twice and credit acceptance still kills my score and continues to file false malicious remarks and lies onto my credi t. like the truck/account is still in repossession.,. i have tried to get a newer car since and they have ruined my chance. oi have letter s from my credit union stating they can not help me due to the info credit acceptance has placed on my score.
I need help and i am going to sue them.. this is against the original contract and they have ruined my credit making false reports and these are malicious accounts/reports. they know what they are doing and purposely killing me chance of normal life again.. since everything is based on credit score now.. i have quotes for insurance that are XXXX for basic cover on a XXXX car, .. because of my score. and what they have done to me..They presented false doc 's to gain they garnishment and i have paid to get all the docs presented and the paid to get the transcripts for the first time i wen tot court and the judge know s they lied and said they could not notify me. they said the address is not an existing address. which is bs and the judge looked back thru the docs and seen this.. i said your honor this is where i have lived for the last 3 yrs. and where they repossessed the truck from..
I am getting garnished and my lawyer could not make it in XX/XX/XXXX when i tried to fight this when they garnished me again/. i have lost 2 jobs. and i am fighting to get all my debt paid off. I am there and this is the last thing on my credit.. i have not been able to hire a lawyer, since they have ruined my score to get a loan and they are currently garnishing my wages. i have paid over XXXX in the last year in garnishment pay and should have paid this off. i have 4 -5 different credit reports i have paid to pull and get copies showing their lies and i had those payments mad on time and that they repossessed the truck illegally and then sold it again XX/XX/XXXX of XXXX so i never had the 30 chance to get it back anyway. everything they have done shows they can not report their own eternal reports correct and they should not be allowed to report on anyone 's credit due to inaccurate and false reports. again i have their own docs on this loan showing they had continued to make mistakes and correct their own report.. meanwhile they are excessively turning off my truck? / also trying to charge me for late fees and all re corrected later. I have the proof and need help.. can you have some one contact me to help.. Everything they have done is against the " Fair Credit Act '' and has ruined my life for the last 3 plus years.
i have more doc 's and proof but not going to send everything.. If the cfwb calls me and or will meet i will provide everything.. i can not upload all my proof. i also have statements from XXXX XXXX that i hired and has confirmed the many false reports by Credit Acceptance.
|
| 11/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX. CREDITACPT Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, and XX/XX/XXXX as wells 60 days late on XX/XX/XXXX and XX/XX/XXXX and also 30 days late on XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with CREDITACPT and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 12/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. CREDIT ACCEPTANCE CORPXXXX Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, as well as 60 days late on XX/XX/XXXX.
I immediately disputed this information with CREDIT ACCEPTANCE CORP. and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 12/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. Credit Acceptance Finance Company Account Number:XXXX*** Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX.
I immediately disputed this information with Credit Acceptance Finance Company and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor, or a credit issued to the obligor. ( 5 ) A computation error or similar error of the accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA, and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years ' worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements, or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I, therefore, demand these late payments are removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I, therefore, am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
|
| 09/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
FOR THE SETTLEMENT PURPOSE ONLY, CONFIDENTIAL SETTLEMENT COMMUNICATIONS, AND NOT ADMISSIBLE FOR ANY PURPOSE IN ANY ADVERSARIAL PROCEEDING. TO THE EXTENT THIS COMMUNICATION CONTAINS CONFIDENTIAL CLIENT COMMUNICATION, IT IS SET FORTH FOR THE SETTLEMENT PURPOSES ONLY AND IS NOT A WAIVER TO THAT PRIVILEGE.
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX XXXX I appreciate the opportunity to further discuss my claims with you, in further to your request for my demands, this letter has been prepared and sent for the sole purpose of encouraging settlement discussions.I therefore consider its contents, and any related communications, to be exhaustive and I hereby specifically reserve the right to supplement and/or modify the facts as further investigation dictates.
Claim of Violations under TILA in XXXX I XXXX XXXX, Purchased XXXX XXXX XXXX total Sale Price $ XXXXCash Price Vehicle, $ XXXX Financed Amount Subtotal was $ XXXX down payment of {$2000.00} is listed to the Amount financed {$18000.00}. XXXX the contract under the itemized amount financed 2 optional Warranty contracts, fees, & charges were illegally added to the agreement.
Under CFR subsection 1026.4 Finance Charge 4 ( b ) ( 1015 U.S. Code 1605 - Determination of finance charge Examples of charges which are included in thefinance chargeinclude any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. ( 2 ) Service or carrying charge. ( 3 ) Loan fee, finders fee, or similar charge. ( 4 ) Fee for an investigation orcreditreport. ( 5 ) Premium or other charge for any guarantee or insurance protecting thecreditoragainst the obligors default or othercreditloss. ( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.Finance Charge CFR 1026.4 ( a ) -1.I.A-BA. Inspection and handling fees for the staged disbursement of construction-loan proceeds.B. Fees for preparing a Truth in Lending disclosure statement, if permitted by law ( for example, the Real Estate Settlement Procedures Act prohibits such charges in certain transactions secured by real property ) .C. Charges for a required maintenance or service contract imposed only in a credit transaction.1026.4 ( B ) ( 10 ) .Definition.Debt cancellation coverage provides for payment or satisfaction of all or part of a debt when a specified event occurs. The term debt cancellation coverage includes guaranteed automobile protection, or GAP, agreements, which pay or satisfy the remaining debt after property insurance benefits are exhausted.
As you can see GAP & other services, premiums, fees that were added to the itemizedamount finance, under law is legally a Finance charge under TILA.15 U.S. Code 1638Itemized Of The Amount Financed ( A ) The amount financed, using that term, which shall be the amount of credit of which the consumer has actual use. This amount shall be computed as follows, but the computations need not be disclosed and shall not be disclosed with the disclosures conspicuously segregated in accordance with subsection ( b ) ( 1 ) : ( i ) take the principal amount of the loan or the cash price less down payment and trade-in ; ( ii ) add any charges which are not part of thefinance chargeor of the principal amount of the loan and which are financed by the consumer, including the cost of any items excluded from thefinance chargepursuant tosection 1605 of this title ; Now that the fraud inside the itemized Amount financed & Finance Charge is addressed, their are Claims of forgery done with XXXX XXXX XXXX XXXX that was used without any consent or acknowledgement. A true copy of her signature will be attached.XXXX XXXX did not inform or disclose that I'll be listed on contract as a Co-buyer, Co-signer, I was only informed that I'll need a Cosigner because of the lack of credit I had at the time. Time of signatures on the contract was logged after XXXX, and I was for sure not inside that place around that time. ( On XX/XX/XXXX I purchaseda XXXX XXXX XXXX XXXX from XXXXXXXX XXXX The car shutdown on me XX/XX/XXXX. I took it as it was a battery problem because the battery was very small and actually the wrong size battery for the car. I went to buy another battery on XX/XX/XXXX, when I cranked the vehicle the motor was knocking. I got the cartowedto XXXX to get it serviced XXXX from XXXX, CA on XX/XX/XXXX with my XXXX roadside because my Gap roadside profile at the time wasn't processed, from what I was told by XXXX XXXX 2 warranty companies on my contract .The car now has been at a shop going back and forth with the Warranty company, who finally agreed to send an adjuster, and it's now XX/XX/XXXX.. I'm still without a car nor funds for rental .All my business plans failed due to me having no transportation. ) I lost a lotdoing that time and still was in a losing battle, the car never got the proper repair done, I asked XXXX about the suspension and he informed me '' that once we get the motor repair done, we can fix the suspension next. all because the warranty was giving him a hard time. ''I Had the Vehicle diagnosed at XXXX XXXX XXXX XXXX and Invoice states motor needs mounts, bolts, & belt. Proof of the improper services XXXX XXXX has done and fraud billing my warranty such false claims of repair, can be found listed in the invoice XXXX XXXX and XXXX XXXX XXXX did not inform me that I was supposed to Submit a Notice of Transfer and Release of liability to the DMV , Which penalties and such was applied from non compliance of insurance and other civil liabilities. I have DMV statements to prove allegations. XXXX XXXX XXXX violated the Martin Act by engaging in fraudulent and deceptive practices making false and misleading representations.
|
| 09/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. CAF Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with XXXX XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the late with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 09/29/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. CREDITACPT Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with CREDITACPT and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the late with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, XXXX. XXXX Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. XXXX. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 04/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
After several years and contacting via disputes with all 3 credit reporting bureaus, I have as well contacted Credit Acceptance corporation over several years to have this Issue fixed, without any resolve.
My vehicle broke down while traveling through XXXX XXXX, Oklahoma, it was towed to XXXX complete auto repair, after a month of searching for a used rear-end one was found, at the cost 0f {$4500.00} as XXXX does not manufacture rear-ends for this such vehicle in XXXX in the month of XXXX XXXX after a 3 week wait for the repairs the vehicle had been in the shop now for 2 month in total I was unable to work as I use my vehicle and work for Oil & GAs clients all across USA. I was down and my Payment 's in the month of XXXX XXXX reflect a missed payment so XXXX & XXXX and XXXX I was without my vehicle in the repair shop at the cost of {$7900.00} to pick it up from XXXX in XXXX XXXX, Oklahoma.
I had been in contact with the manager of XXXX, about paying my bill i was roughly XXXX short of the complete repair bill. At this time i had received a call from Credit Acceptance about my behind 3 payments, they asked where the vehicle was at when i stated i was behind because the vehicle was in the repair shop and I hadn't been able to get to work to make my payments, as my father was helping to pay the repair along with another co worker whom was going to help pay my XXXX bill so I can return to work.
Credit Acceptance stated they were going top Repossess the vehicle after verifying it was in fact in the repair shop, But the manager stated that it would not be leaving the shop until the repair bill was paid in full. At this point the manager contacted via me phone and stated that he received a call from Credit Acceptance and I told him I let them know which shop it was in because Credit Acceptance asked, he did tell me they wanted to repo the vehicle and referred to they could not take it until the repair bill was paid. after a few weeks I called back to XXXX and was told that, XXXX was sent the title for the vehicle due to they did want to physically come pick up the suburban, My complaint is that I was never sent a letter of default or a letter giving a time line date to make up my behind 3 payments from Credit Acceptance, and I never had the title to the vehicle, it was always kept by Credit Acceptance.
In XXXX 0f XXXX XXXX received the title for my vehicle from Credit Acceptance, XXXX then placed my vehicle up for sale.
I feel I was violated by Credit Acceptance Corporation in the fact of failure to give me a Right to Cure the Default and a choice to make those payments.
Credit Acceptance stepped in Civilly between me and the Auto repair shop, and did a repossession without proper procedure of my rights civil and Federally as I am protected to have.
To this date, I am being given bad reports of 120 late payments each month since XXXX, XXXX to my credit reports with all 3 major bureaus.
XXXX has a different amount that Credit Acceptance has reported.
XXXX has a different amount reported.
XXXX has a different report amount reported, but all 3 show that since Credit Acceptance chose to Give my title { Repossess } the vehicle of mine, that its has failed to Properly by federally required law report that repossession, and / or close account place accurate balance information that I owe after repossession of sale / Gifting/ title release for repairs, but In Fact has continued to work in an unlawful manner to damage intentionally my credit report by placing 120 day late payments on to my report for over 7 years on purpose, and against federal law in such as a Lender/ Loan/ Finance Corporation is not allowed to do, This corporation has for over 7 years damaged me by its fraudulent reporting and deceptive omission of properly reporting it amount it has sold the vehicle for, and failed to report that to the credit bureaus the final balance I would in fact owe " if '' any.
I am seeking relief for these Federal Violations committed on the behalf of Credit Acceptance asking it to be completely removed from my report and seeking Monetary relief in damages from these Violations .Requesting an Investigation into this Fraudulent activity by a Lending/ Loan/ Finance Corporation Know as Credit Acceptance Corporation of XXXX MI XXXX
Credit Acceptance stated to me yesterday the vehicle was " Unrepossessable '', { meaning the repair shop wouldn't release it to them } so they gave them my title and seems to feel that gives Credit Acceptance the Right to placed 120 day ; late payments to my credit report with all 3 major bureaus.
Today I received a call from Credit Acceptance Complaint Reprecentive Specialist named XXXX XXXX, she stated that " Credit Acceptance has the right to repossess or not! '' Making the fact that Credit Acceptance did not physically pick up, but in fact did convey my title for repossession purpose to XXXX XXXX XXXX XXXX service allows Credit Acceptance to commit Federal Violation I requested to speak with a Legal Council for Credit Acceptance Corp. and was denied 4 times on a recorded call with XXXX XXXX, she continued to state that Customers can not speak with Credit Acceptance Corp. Legal team or Legal Council , But she did state that she will speak with CFPB if contacted although she is not the legal she is a complaint specialist, and refers to she has the legal right to continue to ding my report for late payment although they are aware it was repossessed for me.
NOTE ; Attached documents showing my was paid into XXXX of XXXX credit report in good standing, also the attached VIN # of vehicle for reference to type of vehicle was XXXX XXXX XXXX XXXX full size Automatic full leather interior Rear Heated seats, Rear Air conditioning, 3rd row seating 4x4 I was Civilly violated, Federal Law was vacated by Loan/ Lending Financial " aka '' Credit Acceptance Corporation
|
| 10/18/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. CREDITACPT Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX.
I immediately disputed this information with CREDITACPT and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( XXXX ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( XXXX ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( XXXX 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( XXXX1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( XXXX ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 12/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The FederaXXXX Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA XXXX11 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. CREDIT ACCEPTANCE CORP & BAL. {$15000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is with this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1. Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of identity theft reports 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above-listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX
|
| 12/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. CREDIT ACCEPTANCE CORP. & BAL. {$18000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is with this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1. Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of identity theft reports 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above-listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 10/18/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The Better Business Bureau, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section XXXX of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
XXXX. CREDITACPT bal. {$7000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of XXXX. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 01/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
The company Credit Acceptance is currently investigating a car loan that was taken out using my personal information which I have been trying to have removed from my credit report for several months. I am filing this complaint to ensure this is taken seriously and this account is thoroughly investigated. On XX/XX/XXXX I called in and spoke to a representative by the name of XXXX who was extremely rude and did not take my claim seriously she told me the account was too old to dispute and that their was a judgement filed against me in XXXX New York she then advised me to send an email to XXXX with an identity theft affidavit, my ID, and a sheet of paper with my signature written XXXX times. For the record I was born in the state of New York but I have never resided in XXXX New York I sent the email to credit acceptance with the requested information as well as a letter requesting that they provided me additional information about the account so I could provide as much assistance as possible in investigating how this account was opened. I never received response but my credit report said the dispute was resolved. I contacted the credit bureaus to affirm the account does not belong to me and they said unfortunately they rely on XXXXredit Acceptance to complete an investigation and they recommended that I contact the Consumer Financial Protection Bureau. I lost my job so for a period of time my focus was elsewhere dealing with my loss of employment. On XX/XX/XXXX I decided to call back in again and I spoke to a representative by the name of XXXX who was a lot more helpful she advised that the vehicle loan was for a XXXX XXXX XXXX and that this loan was associated with the same address some other fraudulent accounts were opened she gave me specific instructions to write an email to XXXX and to provide an identity theft affidavit, my ID, and my signature on a piece of paper 5 times and to submit this information no later than XX/XX/XXXX. XXXX also provided me with an Account # XXXX and told me to follow up with the complaint resolution team at ( XXXX ) XXXX. I followed up on XX/XX/XXXX and spoke to an account specialist XXXX who essentially claimed that I have ownership of the vehicle and insisted that a " XXXX XXXX '' called me and left a message for me which I told her I had no record she also stated that she had several phone calls on record of me requesting vehicle repairs in the past and a phone call with me on an old telephone number claiming ownership of the vehicle on XX/XX/XXXX which I told her is simply untrue. I have not had that old telephone number in quite sometime and I personally gave them an updated telephone number on XX/XX/XXXX. I then requested to speak to XXXX XXXX and she told me XXXX XXXX and all of the Managers were in a meeting. On XX/XX/XXXX I spoke to XXXX XXXX and she stated that she did call me on my telephone number XXXX and perhaps there was a misunderstanding of the statements made by XXXX. She confirmed that she received the email but the ID was cut off and she also wanted a copy of my social security card which made me feel extremely uncomfortable. I was then told that the signatures I sent in as requested was a match to the contract on file which is impossible. She then advised that she has recorded calls and my voice matches the voice on the recordings and they have records of calls made by them to me and vice versa from my old telephone number XXXX the issue I have with that is that I did not have the number XXXX at that time and I told her the statements being made were making me feel as though their willingness to do a true investigation is becoming questionable. The account for this vehicle was opened in XX/XX/XXXX and closed shortly after in XX/XX/XXXX. If this vehicle was purchased in the state of New York why would there be a telephone number registered to the state of Florida make and receive calls? XXXX XXXX then alluded me to the fact that the information used to verify income was a pre-paid card of some sort which I then pointed out is another red flag that the account was fraudulently opened.She stated that the payments were made through XXXX XXXX which is also another well known vehicle for scams and fraud. Prior to ending our call she provided me medical assistance beneficiary information as proof of address which is also very strange I have never lived in the state of New York or been on any public assistance and I asked her if it was a customary practice for their company to take that type of information as proof of address. As someone who works in the medical field myself Credit Acceptance could not call and verify the information on any letter provided due to laws that protect sensitive personal information in regards to medical records.Ms. XXXX states that the letter came from XXXX XXXX XXXX Department and she provided me the telephone number XXXX she insisted that the investigation would come to a stop if I did not send in the full copy of my ID and my social security card I then let her know that I would search for the social and call the number to XXXX XXXX XXXX Department at the number provided XXXX. Once I got home on XX/XX/XXXX I called the number she provided and the phone just rang and rang with no automated set up, directory, or messaging service which leads me to believe the number is not a real number and the document used must also be a document produced as a result of fraud. To be sure I googled XXXX XXXX XXXX XXXX and the number that comes up is XXXX I spoke to a XXXX in their office and she stated she could find no record of my name in their system. Again. I am filing this complaint to ensure my name is cleared from this auto loan and I would like a fair and complete investigation which I have requested several times.
|
| 07/28/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. CREDITACPT bal. {$12000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 11/14/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. CREDITACPT bal. {$11000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Iowa XXXX
|
| 10/30/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The Better Business Bureau, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
XXXX. CREDITACPT bal. {$8800.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 08/11/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX , XXXX , and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. CREDITACPT bal. {$16000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 10/19/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
1. CREDITACPT bal. {$7000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 01/05/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/XXXX I purchased a XXXX XXXX XXXX by putting down {$2000.00} with a loan amount of XXXX with 48 payments on XXXX starting on XXXX,, XXXX. On my first payment a charged over {$3.00} was added, when I asked was told it internet fees, I requested to be refunded since it was not on the disclosure agreement. During the course of the loan I had a hardship due to illness with lupus. I had contacted the lender and explained my situation, I had offer the lender a possession of the vehicle.I was promised that once I will be able to pay again all the late fees will be remove on the account. Two weeks ago I requested the fees removal so I can bring the account current the lender refused, when logging to my account cant see my statement, I requested so I can see the account history was told they dont provide that. I had paid alot money since two years, but the loan still show a remaining balances of XXXX. When I started reviewing the company I find out they have been involved in bad tactics to fraud customers. Why this company still in business?
misrepresenting the cost of credit and tricking its customers into high-cost loans on used cars. The car-buying experience turns into a nightmare for many of Credit Acceptances borrowers, who face unaffordable monthly payments, vehicle repossessions, and debt collection lawsuits. The joint complaint alleges that, among other things, Credit Acceptance hides costs in loan agreements and sets consumers up to fail. The complaint also alleges that Credit Acceptance violated usury limits and other consumer and investor protection laws. The lawsuit seeks to force Credit Acceptance to stop its illegal practices, reimburse harmed consumers, pay back wrongfully earned gains, and pay a penalty.
Credit Acceptance obscured the true cost of its loans to car buyers, leading to severe financial distress for borrowers and subjecting them to aggressive debt collection tactics on loans its own systems predicted that borrowers cant afford to repay, said CFPB XXXX XXXX XXXXXXXX. The CFPB and the New York Attorney General seek to halt Credit Acceptance 's illegal practices and make consumers whole.
XXXX claimed to help low-income New Yorkers purchase cars, but instead, drove them straight into debt, said New York Attorney General XXXX XXXX XXXX XXXX steered hardworking New Yorkers onto a path of financial ruin by tricking them into unaffordable, high-interest auto loans while cutting backroom deals with dealers to increase their own profits. These predatory actions hurt innocent people and left them with mountains of debt. I thank the CFPB for their partnership to stop this harm and protect everyday New Yorkers.
Credit Acceptance ( XXXX XXXX XXXX ) is an indirect auto lender headquartered in XXXX, Michigan that funds and services used-car loans for people with low credit scores. Credit Acceptance is one of the countrys largest publicly traded auto lenders and does business with a network of more than XXXX affiliated used-car dealers. From XX/XX/XXXX to XX/XX/XXXX, approximately XXXX XXXX people obtained used car loans through Credit Acceptance and its affiliated dealers. In XXXX alone, consumers obtained more than {$4.00} XXXX in Credit Acceptance-financed loans. The companys loans typically carry very high interest rates.
Specifically, the company allegedly harmed consumers by : Hiding the true cost of credit : Since XXXX, Credit Acceptances loan agreements nationwide have said that consumers would pay interest at an average 22 % APR. However, the true cost of credit offered is far higher than what borrowers are told. This is because Credit Acceptances business model pushes dealers to manipulate the prices of vehicles sold to Credit Acceptance borrowers, based on borrowers projected performance. This increases the principal balance of the loans. By hiding the true cost of the credit in inflated principal balances, Credit Acceptance evades state interest rate caps and deprives consumers of the ability to make informed decisions, to compare financing options, or to avoid high interest charges.
Setting up borrowers to fail : Credit Acceptance ensured its own profits by providing loans without regard to whether borrowers could afford them. For almost 4 out of 10 loans, Credit Acceptance predicted that it would not be able to collect the full amount financed by the loan. Credit Acceptance profits even when borrowers are unable to pay their loans in full by using aggressive debt collection methods. As a result of Credit Acceptances practices, customers faced late fees, repossessions, auctions, post-repossession collection efforts, lawsuits, and ruined credit profiles.
Closing its eyes to practices that harmed consumers : The company created financial incentives for dealers to add extra products to loans and then shrugged off whether customers were misled into thinking the add-on products were required. Add-on products, such as vehicle service contracts, are a profit center for Credit Acceptance. They represented about {$250.00} XXXX in revenue in XXXX alone.
When borrowers default on loans, it can lead to severe consequences, including wage garnishment and an inability to borrow money in the future. A default on an auto loan can also lead to the borrower losing their means of transportation, which can cause job loss and a further spiral of damaged credit and financial distress.
This is not the only action targeting Credit Acceptance for violation of consumer financial protection laws. For example, last year, the Massachusetts Attorney General secured more than {$27.00} XXXX for thousands of families harmed by Credit Acceptance.
They still engage on those tactics
|
| 09/30/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
To Whom it may concern, I am writing regarding my ongoing dispute with the company Credit Acceptance Corp. My Credit Acceptance account number is XXXX. I purchased a car ( a XXXX XXXX XXXX ) on XX/XX/XXXX from XXXX XXXX XXXX, the price of the car was {$6000.00} ( attachment 1 ). I put {$2000.00} down, as the lender Credit Acceptance dictated. The dealership added a lender fee of {$450.00}, making the amount to be financed {$4500.00}.
As the salesman was going over the sales contract with me ( attachment 2 ), he advised me that if I kept the loan for the full 48 months, I would pay a total amount of {$6800.00} and that it would be in my best interest to pay off this loan as soon as possible.
On XXXX XXXX at XXXX, I called Credit Acceptance to obtain a payoff balance and was advised that amount was approximately {$6500.00}. I immediately advised the company that amount could not be correct. The company representative became belligerent and condescending. I advised the rep that I would like to file a dispute. The representative told me that he submitted my dispute and forwarded it to the complaint resolution department and that they would call me at a later date.
I immediately called the auto dealership and spoke with the manager, XXXX. XXXX advised me that my figures were correct on the sale price of the car, and emailed me proof the cost ( attachment 1 ). XXXX was not able to provide a reason why the salesman entered the incorrect amount in the cash price box on the agreement that I did sign. XXXX also went to her accounting department and provided me with a copy of the payment from Credit Acceptance to XXXXXXXX XXXX XXXX in the amount of {$4500.00} ( attachment 3 ). In addition, XXXX phoned Credited Acceptance to try to fix this error, but was told that I would be responsible for the amount entered into the cash price box of the contract AND further interest and fees on that amount.
With an already excessively high interest rate of 28 %, paying that rate on an additional and incorrect {$4000.00} is obscene, abusive and predatory. I have paid my monthly payments on time, every month without postponing a single payment. See attached payment history ( attachment 4 ) which includes additional interest charged to me.
On XX/XX/XXXX, I received a phone call from XXXX in the conflict resolution department of Credit Acceptance. During this 8 minute and 55 second call, she advised me to send in what documentation that I had to prove my dispute. I emailed my documents to her that evening and she returned my call the next day ( this call lasting 1 hour and 13 minutes ). XXXX said that based on the information that I submitted, there was a discrepancy but that they would not be making any changes to my account and the dispute was closed. During this call, I also spoke with supervisor XXXX, who also disregarded all of the documents that I submitted and advised that there would be no changes to my account.
I have sent many emails and talked with XXXX several times since then. I have not received a single written or email reply from this company. When I speak with XXXX on the phone, she hangs up and ends the conversation before all of my questions are answered. I have sent several email requests for the company to perform a real and actual investigation to no avail. I have asked for a written ( at least ) summary of their investigation and have been refused.
During my phone calls with XXXX, I have been given deflective and deceptive answers to questions. For example, when I asked XXXX how many payments that I have made on my account, her answer was about 17, or maybe 20 to 25. When I asked her to add up the funds that I have sent in on all of my payments combined, her answer was well, if you financed {$8500.00} and your balance is now {$6500.00}, then you have paid in about {$2000.00}. When XXXX asked me if I had proof of what the car was selling for, I said yes, I have already sent this to you. Her reply was that is not a Credit acceptance contract, and then she promptly moved to another topic completely disregarding my answer AND the proof that she requested.
I have made 17 payments for a total of {$4300.00} and been charged {$2300.00} in interest. All based on an incorrect sales price. I need to have my account recalculated with the correct sales price in place, and a financed amount of {$4500.00}.
If I had a loan for {$4500.00} with an interest rate of 28 % and total payments of {$260.00} per month, the total payoff over the length of the loan should be {$5800.00}. However, for a loan on the amount of {$6800.00} the total payments for the life of the loan would be {$11000.00}. Credit Acceptance only paid {$4500.00} to the dealer for the car ( see attachment 3 ). They are requesting that I pay approximately {$5500.00} in invalid fees.
All that I am asking for is what is fair, just and right. I would like an accurate balance on my account, so that I may pay off the car. I am not asking for a reduction in their abusive interest rate, nor even any sort of refund at this time, if my payments have over paid what I in actuality owe on this car. If, however, Credit Acceptance attempts to drag this dispute out and there is a large over payment on my part, I will ask to recoup that loss, with an interest rate of 28 %.
If Credit Acceptance insists that I pay on a loan of {$6800.00} with an interest rate of 28 %, and they only paid {$4500.00} to Incredible Auto, then I need them to make a payment to me in the amount of {$2300.00} plus 28 % interest for 16 months. This payment would insure that they would not be guilty of fraud.
Sincerely, XXXX XXXX
|
| 04/28/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/2022 I received a phone call from XXXX XXXX XXXX stating they had received my application from carguro.com and I had been approved, but not for the vehicle that I selected a XXXX XXXX XXXX it was not available anymore but they had a XXXX XXXX and XXXX sent me the information I looked at the pictures and I called him back and XXXX stated to me the price he stated that it also came with gap insurance and it also came with a one year XXXX mile warranty for free. I said that I was interested so I went to the Dealership once I got the vehicles was parked in the front of the dealership, I spoke to XXXX he told me that it was going to be {$5000.00} not the {$3000.00} that he originally stated on the phone for a deposit. I pay the money he asked me to sign on the computer a few times Four time at MOST and after everything was done when I got ready to walk out to the truck, he told me that oh the service engine light might come on because it hasnt started in a couple of months but on the pictures it was no lights on the dashboard with lights on. but when I got into the vehicle the light was not on, I drove the vehicle XXXX XXXX miles to the store went to a store like XXXX minutes when I come out of the store, I started up the truck it was very loud and started to shake but the dealership was closed. when I got home it started to smoke so the very next morning, I tried to bring the truck back, I called XXXX answered the phone once I told him the problem, he says that we cant take it back they on or give my money back because the contract is signed so I called credit acceptance and they say that they didnt have a copy of the contract for XXXX hours so I couldnt get a copy of the contract so I called them back and tell them that that they never gave me a copy of the contract I needed one they never called me back when I read the contract I realize that they selected a box on one of the page of the contract that I said I was going pay XXXX for a warranty and also I was going to pay XXXX dollars for gap insurance which neither one of them were told to me they were said they came with the car as a package so I called back and tell them new found news I discovered in the contract and that the car was still messing up and I was told use the warranty so I told him I dont want to use a warranty I just got the truck less XXXX hours ago and also you have to pay {$250.00} deposit and I just bought the car to XXXX hours ago.
For XXXX weeks while I try to find someone that will take the warranty that they gave me and someone who could take the type of vehicles I have in service it. the shop I did find with the shortest waiting time of XXXX weeks to be seen the truck wont even start up I have to have it towed to shop. once it gets there it takes in like a week and a half to find a problem, they said it needs a new engine the engines are dead so The Shop Calls the warranty company after they take it down the warranty company says they wont do anything until I pay the shop {$3000.00} to take the whole entire engine all the way apart before theyll even approve whether theyll pay for it or not.
so Ive only had a vehicle for 10 days I paid {$5000.00} and now they wont pay another XXXX for it take the engine down to see if theyll even approve it also they still want me to pay the car note or {$450.00} a month plus Ive been paying over {$1200.00} XXXX paid in rental car since then, {$200.00} tow truck fees, insane XXXX And XXXX Fees {$300.00} at the same time I still owe the {$16000.00} under the installment agreement.
Ive reached out to XXXX and XXXX XXXX multiple times everyone said the same thing or it was sold as is and thats it and Im on the hook for that when they sold me a lemon from the beginning, they knew that that wasnt the vehicle that I wanted. when I went back to their website where they sent me the pictures from the first night all the pictures were taken off the website but when I looked at all their old listings, I realized that they had switched the pictures, the pictures they sent me were not the pictures for the truck that Ive gotten they switch the pictures sending me pictures of a truck they had previously had.
they illegally added to my contract {$4000.00} for the gap insurance and the warranty stating to me that they were free but they really added them into it and also when I called and said to tell the credit acceptance about that they said you can cancel them I read the contract says you can cancel those but the money will go back to {$4000.00} will go back to the credit acceptance not to me so it would take money off my bill and would be sent to credit acceptance that means they will be getting paid twice theyll get paid either way it goes so they get XXXX taken off their bill with a reverse it or they get {$4000.00} Ill have to pay for so theyll give her money regardless of the added into the contract.
now I have no vehicle Im out of almost {$7000.00} +. XXXX and credit acceptance and XXXX XXXX XXXX all have been colluding and working in cahoots to scam and defraud me, and I want my deposit back I want to be able to get out of the contract with no penalties towards me so Im asking the court to help resolve this matter since we can not come to our own conclusion together I sent a demand letter I sent a resend that letter all certified mail and these are all the reasons why I should be able to get out is fraudulent contracts.
* XXXX charged me a down payment or {$5000.00} charge which is a violation of 15 US C 1635 : No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state
|
| 09/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
XXXX XXXX XXXX XXXX sold me a XXXX XXXX XXXX XXXX XXXX XXXX.Soon after the Pandemic hit, and my financial situation changed drastically. The dealership added addons that they didn't honor or explain in detail for the vehicle. For instance, the car needed wiper blades when I purchased the car and had to be ordered. I received one free oil change maybe two at the most. I made an appointment and was a couple of miles over the mileage of suggested mileage and was turned away. I asked about my wiper blades instead and was told they stopped doing the wiper blades. XXXX XXXX XXXX XXXX XXXXXXXX Alabama is using bad tactics and deceit when making sales. It was a Friday and I had been there for hours because nobody would finance the car. It was near closing and the salesman tells me he finally got a lender to accept me, and that I'd have to come back as well as bring XXXX $ in two weeks for a total of XXXX $ down payment total. He took the XXXX $ to secure the vehicle. He also said the vehicle had just come in and it had to be serviced and cleaned first thing in the morning Saturday. He spoke nothing about finance charges for the vehicle. He said that he would have more information the next day. I called the dealership and was told that the shop closed early on weekends, and Monday I could come in and finish the deal. I called on Monday car still wasn't ready. It was that Friday, and the vehicle was just now in the shop for detailing. Friday evening the vehicle was still waiting. I told the salesman I bought the vehicle because I needed to get around. He said Well just come on and you can bring it back for detailing. The seats were filthy as well as the floors doors. It was then that I was presented with the contract with Credit Acceptance. I stated sir this car went from XXXX $ to nearly XXXX . He tells me keep up payments for the first year and I could trade it. They had added warranties as well as Gap insurance that I didn't understand. The salesman says good thing is we do provide oil changes and wipers for life on all of our vehicles that way the vehicle is serviced, and maintenance is documented here. I was overwhelmed and inexperienced in the sale. A few months later the Pandemic hit hard and changed my life. I lost extra income and resources. It was very hard for me to pay car note. I called the finance company and made payment arrangements for the car note. The finance company didn't offer any assistance during that time. They were only able to stop reporting to the credit bureaus about payments. I asked repeatedly for help and the only help they offered was to make arrangements for the payments. Arrangements that were often broken because I had been affected financially by the pandemic. During this time my credit was tarnished. Even when payments were made it didn't help my score at all. Late/missed payments were still being reported. I was fighting a losing battle. My car was repossed and my personal property was gone. The repo company used are crooks. Upon my arrival via XXXX the tow company hands me a paper for what I was told retrieval of my vehicle and property. The property I did receive was tied in big black bags. The attendant tells me we're closing ma'am could you please move the vehicle out of the gate not allowing me time to fully access my property. It was when I made it home and realized some things were missing. I had several cases of XXXX and XXXX XXXX and a big box of beauty supplies and hair products, and some XXXX XXXX XXXX XXXX products. I immediately reach out to the tow company. The customer service tells me its company policy to remove all liquids. I called Credit Acceptance, and they did their investigation and said I signed off on the receipt of my property and there's nothing they could do. Again, I took a big loss. I told them exactly what the lot attendant said about closing to move outside of the gate. The car deal was a nightmare from the start. I was charged high interest for basically not having good credit. I was set up for failure from the beginning. Credit Acceptance gains from poor people with bad credit who are in desperate need of a vehicle as well as inexperienced car buyers. They will finance cars and have no idea the condition of the cars or the dealership reputation. They don't require car faxes or proof of inspections on any of their financed vehicles. If you're inexperienced you don't know what you have until it leaves the lot. I have a family member right now that's trapped in the purchase of a lemon car contract no help from Credit Acceptance all they offer is an apology. Credit Acceptance will harass you calling early mornings and as late as XXXX.They even call on Sundays with harassment forcing you to make arrangements to their satisfaction. XXXX XXXX XXXX XXXX Alabama uses deceitful tactics to sell vehicles. These businesses are ruining lives daily for profit and gain. They make you feel like they're there for you but they're really not. My car was repossed for the second time XX/XX/XXXX. They've yet to send me anything about the sale of the car and the balance owed. I went to the customer portal for Credit Acceptance and the balance of the car is outrageous still over XXXX $ .I live on a fixed income as I did when I purchased the car. This has affected me mentally and health wise. I'll never be able to fix my credit and live a happy life. I tried numerous times to get loans but was denied because of my payment history with Credit Acceptance. I don't have transportation and I'm physically just deteriorating because of my financial situation.
|
| 01/03/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXXXXXX I financed a XXXXXXXX XXXXXXXX for a total price of {$4800.00} through a car dealership. During the purchase process, the dealership insisted that I also purchase a warranty for {$2600.00}, claiming that it was necessary to include it in order to obtain the vehicle. I later discovered that the warranty was not necessary for the purchase, and furthermore, it did not provide the coverage that was promised. The warranty company has a reputation for non-payment and refusal to cover bills, which has resulted in mechanic liens on vehicles. After considerable effort, I was able to secure a refund for the warranty, which was applied to my loan.
However, I discovered that I was being charged interest on the combined amount of the loan and warranty, even though I did not want or need the warranty. In XXXX, my vehicle was involved in a hit and run incident, resulting in it being totaled. While waiting for payment from my insurance company, XXXX, which should have covered the entire loan, I missed a monthly payment and was promptly reported to the credit bureau. I have been reported for non-payment almost every month since then, even when I have made my payments on time. Furthermore, I have been charged a {$10.00} late fee every month, even when payments were made on time. XX/XX/XXXXXXXX is being reported that I didnt make a payment, which I did make a payment of {$210.00}.
Also before the negative comments per placed on my credit report, I was not at all informed by letter what was going to be reported, especially negative remarks. I was harassed with phone calls when payments were not made on time, starting the next day. They would change their phone numbers and call up to four times a day. The law states that they can not call more than 7 times in a 7 day period.
Additionally, Credit Acceptance, the financing company, does not provide any records of previous payments or financial information on their website. There is no breakdown of how payments are allocated towards the loan, and additional expenses, such as the late payment fees I was incorrectly charged, are added without explanation. It was only today, several days after closing my account, that I was able to access a list of my transactions.
The record keeping by Credit Acceptance is untrustworthy and does not adhere to proper mathematical calculations. For example, my credit report stated that I made a {$4900.00} payment, while in reality, it was {$5000.00}. On another occasion, my credit report indicated that I had decreased my loan by " {$87.00} '' over two months, when I had actually made a {$210.00} payment. There are numerous discrepancies, and the amount owed never matches what was previously communicated by the company 's representatives.
Upon receiving insurance funds ( {$5000.00} ), a refund from the warranty ( {$2600.00} ), and payments made since XX/XX/XXXX ( {$2900.00} ), Credit Acceptance informed me that I still owed over {$3000.00}. When I inquired about this, I discovered that they had added the insurance and warranty refund to the total loan amount and not the principal of the loan. After numerous conversations with representatives and the collection department, I was offered a payment of {$600.00} to pay off the loan in full and have it reported as being in good standing to the credit bureaus. I made this payment, and the account was closed on XX/XX/XXXXXXXX However, when I checked my credit report on XX/XX/XXXXXXXX it stated that I was delinquent on my loan and over 30 days late in making a payment. As a result, my credit score dropped by 30 points. Due to Credit Acceptance 's inaccurate reporting, my credit score has dropped a total of XXXX points since XX/XX/XXXXXXXX
I have been diligently working to pay off my debts, including student loans, in order to improve my credit score. However, the inaccuracies caused by C.A. are hindering my progress and preventing me from obtaining a new car or finding housing. I was relying on the improvement in my credit score to secure an auto loan with a lower interest rate than the 22 % being charged by Credit Acceptance.
When the account was paid off, C.A. reported Settled for less. This is not at all the truth! Because of this comment on my credit report I am unable to get any auto lender to lend to me.
I was behind at one point with payments from a job loss. I was making arrangements to make it up to date prior to my accident. When I contacted C.A. to address the reporting inaccuracies, I was instructed to contact the credit bureaus and fill out a dispute form through credit acceptance. This has only added to the difficulties and inconveniences caused by C.A. 's careless employees. And prolonging my ability to purchase a vehicle that I desperately need. I sent online and mailed in disputes with all three credit bureaus and one directly to credit acceptance from the form that they sent me in the mail.
Credit Acceptance 's practices, which include predatory lending and irresponsible reporting, have severely impacted my financial situation and creditworthiness. I will be reporting them to the XXXX XXXX XXXX Consumer Financial Protection Bureau, and the Michigan Attorney General 's office. I will escalate this to a lawyer if need be, and potentially find others to make a class action lawsuit. I will also bring this matter to the news/media.
I kindly request that credit acceptance remove this disputed information from my credit report in order to rectify the damage caused.
Thank you for your assistance.
Sincerely, XXXX XXXX XXXX
|
| 08/02/2019 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Date : XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, VA XXXX Re : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa. XXXX Account # XXXX Hello and hope all is well. After reviewing the notice amount remaining is XXXX as of XX/XX/XXXX with taxes e-Collections XXXX per XXXX XXXX XXXX XXXX. After reviewing payment history, Im exercising my rights under the 1977 Fair Credit Report Act. I hereby, requesting the accuracy of reporting.
1. The bill of sale between XXXX XXXX XXXX XXXX and buyer. Never received any Notice of Deficiency. Received document and contact number and fax number does not add up. Spoken with Gentleman and not aware of vehicle being sold.
2. How were the amount calculated expenses incurred in retaking vehicle on an account filed in bankruptcy ( Chapter XXXX )? Explanation of Calculation of Surplus or Deficiency is unclear, my credit report is date of last report payment is XX/XX/XXXX from seller and not I. This is considered re-gaging of debt according to PA Statue of Limitation Laws, I therefore dispute this account pursuant to FDCPA, 15 USC 1692g and my states laws.
According to my state 's attorney generals office, the statute of limitations for this type of debt expired. ( XXXX XXXX last payment is XX/XX/XXXX of {$200.00}. Vehicle was in possession for three years after last payment. Vehicle repossessed on around or after XX/XX/XXXX You have four years from the date of last payment to file. Documentation states there were no payments for three plus years. If you intend to take this issue to court, I shall inform the court : I disputed this debt. The statute of limitations on this account expired You are in violation of 15 USC 1692g for filing an action on timebarred debt I request there be no further communications from anyone affiliated with your company, except to inform me collection efforts are terminated, or you or the original creditor are taking actions allowed by the FDCPA and my state 's law.
Any other contact is a violation of the FDCPA. I will report violations to my state 's attorney general and the CFPB. I will also consult with a lawyer to discuss filing a civil action under FDCPA 15 USC. 1692k ( a ) ( 1 ). Be advised I keep notes of all phone calls, and any violation of the FDCPA can result in your company being fined up to {$1000.00} per violation plus costs, expenses, and attorneys fees.
XXXX. The amount generated of the amount of credit to my account. Including any payments received since date of item # 1 above other credit to which is entitled, including rebates on rebates. XXXX or credit services charges or ancillary products such as a Gap contract of XXXX. Documents are unclear 4. Do your company have a license to practice in Pennsylvania? If so, please provide the number? Actual license?
I have previously demanded that your company validate the above-listed item. You have failed to do so. Please take notice that your inaction is detrimental to me and is in violation of various laws, including, but not limited to, the Consumer Credit Protection Act ( CCPA ), the Fair Credit Reporting Act ( FCRA ), and the Fair Debt Collection Practices Act ( FDCPA ).
As you are aware, your firm knew or should have known that the actions taken against me and the information collected about me was inappropriate and damaging to me. Your inaction makes it apparent that you have failed to use reasonable care regarding this matter and you have failed to use even minimal procedures to ensure that I was not harmed by your dissemination of information that is inaccurate or which can not be validated. Specifically, you have communicated and are continuing to communicate incorrect and defamatory information to third parties, including, but not limited to, XXXX, XXXX, and XXXX.
As a result of these blatantly reckless, wanton, and intentional acts, I have suffered and continue to suffer general and specific damages. Please accept this letter as my demand for the immediate and complete removal of this tradeline from my credit reports ( XXXX, XXXX, and XXXX ). As I am currently attempting to apply for credit, time is of the essence. Be advised that if this matter is not resolved in 30 days, I will take any and all necessary steps to protect my rights, including, but not limited to, the commencement of legal action. I have sent you a notice requiring you to verify this debt in accordance with 15 USC 1692g. I have included a copy of the original dispute, which lists in detail the type of verification requested.
In response you have only sent a computer-generated print-out of the total amount you claim is due, which may not be accurate. Furthermore, you have failed to provide an executed credit contract proving liability of this debtor on the amount claimed.
This is unsatisfactory as proof that I owe the debt ( please see Fields v. Wilber Law Firm, Donald L. Wilber and Kenneth Wilber, USCA-02-C-0072, 7th Circuit Court, Sept 2004. ), and is hereby rejected as a validation of the debt. You have not complied with my right to have the debt validated according to the standards of the FDCPA, and your response is hereby rejected as a validation of the debt.
You must now remove the collection listing from my credit report, or I will file a lawsuit for violation of FDCPA, 809 ( b ).
Thank you for your assistance as I assert my right to have a proper validation of the referenced account according to law.
Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa XXXX XXXX
|
| 09/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
ON XX/XX/XXXX, I RECEIVED A SLOT MACHINE THEMED PULL-TAB MAILER FROM XXXX XXXX XXXX XXXX XXXX XXXX XXXX AT XXXX XXXX XXXX XXXX, XXXX, MI XXXX. BECAUSE I WAS IN DESPERATE NEED OF A VEHICLE, I CONTACTED THE DEALERSHIP, BECAUSE MY MAILER SHOWED THAT I WAS A " GRAND PRIZE WINNER ''. I WAS CONTACTED BY AN XXXX XXXX WHO WAS WORKING AT THE DEALERSHIP BUT WAS " A FLOATER WHO WORKED WITH SEVERAL OF THE XXXX XXXX LOCATIONS ''. HER PHONE NUMBER WAS XXXX. WHEN I SPOKE WITH XXXX, I WAS VERY CLEAR THAT THIS WAS MY VERY FIRST VEHICLE LOAN, MY CREDIT SCORE WAS LOW DUE TO LACK OF CREDIT HISTORY, THAT I WOULD ONLY CONSIDER PURCHASING A TRUCK OR SUV. BUT PREFERRED A TRUCK. XXXX PROMISED ME THAT THIS DEALERSHIP COULD HELP WITH MY NEEDS AND GET ME INTO A GREAT VEHICLE. I WAS ALSO VERY CANDID WITH XXXX ABOUT MY BEING XXXX. AND THAT I NEEDED VERY TRANSPARENT AND CLEAR COMMUNICATION. THERE WERE MULTIPLE TEXTS BACK AND FORTH CONFIRMING ALL OF THIS INFORMATION. ( XXXX STATES THEY DON'T KEEP THE ACTUAL TEXT MESSAGE CONTENTS. BUT I DO HAVE PHONE RECORDS SHOWING THE MULTIPLE CALLS AND SHOWING THAT MESSAGES WERE SENT AND RECEIVED FROM HER ). XXXX STATED THAT I HAD TO COME INTO THE DEALERSHIP WITH MY MAILER TO ENTER MY MAILER CODE INTO THEIR LAPTOP TO SEE EXACTLY WHAT I HAD WON. SHE ALSO STATED THAT THEY NEEDED TO RUN A CREDIT CHECK TO SEE WHAT TYPE OF FINANCING THEY COULD GET ME. ON XX/XX/XXXX, I PROVIDED XXXX WITH MY NAME, SSN, AND INCOME VIA PAY SLIPS. SHE CAME TO PICK ME UP ON XXXX FOR AN APPOINTMENT AT THE DEALERSHIP. IT TURNED OUT THAT I HAD NOT WON THE " GRAND PRIZE ''. BUT INSTEAD, I HAD " WON '' {$2000.00} OFF OF THE PURCHASE OF A VEHICLE. XXXX AND THE SALES MANAGER TRIED MULTIPLE TIMES TO PRESSURE ME INTO PURCHASING A XXXX XXXX. I TOLD THEM FLAT OUT TO TAKE ME HOME AS I TOLD THEM UP FRONT THAT I WOULD ABSOLUTELY NEVER CONSIDER PURCHASING ANYTHING OTHER THAN A TRUCK OR SUV. THE SALES MANAGER XXXX XXXX XXXX, FINALLY TOLD XXXX TO TELL ME THAT THEY HAD AN AS-IS TRUCK THEY COULD GET ME INTO. IT WAS A XXXX XXXX XXXX XXXX WITH XXXX MILES ON IT. THE AIRBAG LIGHT AND TPMS LIGHT WERE ON. I WAS TOLD THAT THE TRUCK HAD AN OPEN RECALL ON THE XXXX AIR BAG RECALL. BUT THAT THE DEALERSHIP WOULD NOT FIX IT. ( DEALERSHIPS DON'T EVEN PAY FOR THE RECALL. THE MANUFACTURER PAYS FOR THOSE. I HAD TO TAKE THE TRUCK TO XXXX XXXX TO GET THE RECALL REPAIR DONE ). XXXX XXXX NEVER PROVIDED ME WITH A BUYER 'S GUIDE. THEY ALSO DID NOT DISCLOSE THAT THERE WAS AN ELECTRICAL ISSUE WITH THE DOOR LOCKS. THE REAR WHEEL WELLS ARE COMPLETELY RUSTED OUT. ( UNABLE TO SEE DUE TO PLASTIC FENDER FLARES ). I HAVE XXXX DIFFERENT PURCHASE AGREEMENTS WITH DIFFERING PRICES. ( NEITHER OF WHICH SHOWS THE {$2000.00} OFF THE PURCHASE PRICE ). THE TOTAL PURCHASE PRICE OF THE TRUCK AS SHOWS ON THE LOAN CONTRACT FROM CREDIT ACCEPTANCE ( AT 22.99 % APY ) IS $ XXXX, WHICH INCLUDES {$1500.00} AS A ( CASH DOWN PAYMENT BUT WAS ACTUALLY THE TRADE-IN VALUE THEY GAVE ME FOR THE XXXX XXXX XXXX I XXXX XXXX ). SO, INCLUDING THE SUPOSSED {$2000.00} OFF THE PURCHASE PRICE I HAD " WON '' FROM THEIR PULL-TAB MAILER IS {$21000.00}. THERE ARE NUMEROUS ILLEGAL STATEMENTS IN THE LOAN CONTRACT FROM CREDIT ACCEPTANCE CORP. INCLUDING STATEMENTS ABOUT ARBITRATION, AND EXCELLERATED PAYMENTS SHOULD I DEFAULT ON THE LOAN. IN A COMPLAINT I SUBMITTED TO THE MICHIGAN STATE ATTORNEY GENERAL, I RECEIVED A REPLY FROM CREDIT ACCEPTANCE STATING THAT THE CONTRACT STATES I WAS ABLE TO NEGOTIATE THE PRICE ( WHICH I WAS NOT ALLOWED ) I WAS TOLD THAT THIS WAS THE PRICE. THE DEALERSHIP REFUSED TO PROVIDE ANY INFORMAITON ABOUT VETERANS ' OR TYPES OF DISCOUNTS. THEY REFUSED TO ANSWER ANY ADDITIONAL QUESTIONS. XXXX EVEN KEPT LOOKING OVER MY SHOULDER WHEN HAVING ME DO THE ELECTRONIC PAPERWORK, RUSHING ME ALONG. STATING THAT I NEEDED TO HURRY AND THAT THIS WAS ALL " STANDARD '' PAPERWORK. CREDIT ACCEPTANCE EVEN STATED THAT THEY CHECKED WITH THE DEALERSHIP WHO TOLD THEM THAT THEY DON'T SEND THESE TYPES OF MAILERS. I HAVE PROOF THAT XXXX XXXX DID SEND THESE MAILERS. THE LENDER PERFORMED PREDITORY LENDING PRACTICES AGAINST ME, AND WORKED IN COLLUSSION WITH THE DEALERSHIP ( LOAN CONTRACT STATES THEY HAVE " AN AGREEMENT WITH THE DEALERSHIP '' ) TO GROSSLY OVERCHARGE ME FOR THE VEHICLE. THE DEALERSHIP ( XXXX XXXX XXXX AND XXXX XXXX ) ALSO PERFORMED DECEPTIVE/AGGRESSIVE SALES TACTICS, TAKING ADVANTAGE OF MY XXXX IN BEING XXXX. REFUSED TO FIX AN OPEN SAFETY RECALL WHICH WOULD NOT HAVE COSTED THE DEALERSHIP A XXXX.
IN LOOKING AT XXXX AND XXXX, THE VEHICLE IS WORTH BETWEEN {$2300.00} AND {$5700.00} WITH THE MILAGE ON IT.
THE DEALERSHIP ALSO PERFORMED IDENTITY FRAUD BY NUMEROUS ADDITIONAL FALSE LOAN APPLICATIONS ON THE DATES OF XX/XX/XXXX AND XX/XX/XXXX. MANY FOR OTHER VEHICLES I NEVER SAW, HEARD ANYTHING ABOUT, OR WAS AWARE OF IN ANY WAY. THE ONLY VEHICLE I WAS SHOWN, KNEW ABOUT OR AUTHORIZED ANY LOAN APPLICATION BE APPLIED FOR WAS THE TRUCK I PURCHASED. MANY OF THOSE HAD REBUTTLE TERMS SENT BACK BY THE LENDERS WHO DENIED THE TERMS INITIALLY REQUESTED IN THE FALSE LOAN APPLICATIONS SUBMITTED BY THE DEALERSHIP. THE DEALERSHIP ALSO INFLATED MY INCOME AFTER I HAD ADVISED THEM OF MY CORRECT PAY AND PROVIDED PAY SLIPS TO THEM ON XXXX
I HAVE TRIED MANY, MANY TIMES TO GET THIS INFORMATION FROM THE DEALERSHIP. THEY REFUSE TO EVEN TAKE MY CALLS UNLESS I CALL FROM A NUMBER THAT IS NOT MY OWN. THEY EVEN AGREED ABOUT A MONTH AGO TO PROVIDE ME WITH AN ADDITIONAL COPY OF THE SALES AGREEMENT. THEY NEVER SENT IT.
|
| 12/31/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I, XXXX XXXX, original creditor and natural woman hereby rescind my consent to be liable or compelled to perform on to the contract and agreement I entered with Credit acceptance.
I entered into this agreement with Credit Acceptance without : I. Full disclosure of my right to rescind XXXX. Transparency regarding the process of the consumer credit application being the financial asset ( 12 CFR 360.6 ( 2 ) ) ; Ill. As well as self-liquidating paper ( 17 CFR 260.11b ( 6 ) ). 6 CFR 433.1 16 CFR 444.3 I have reason to believe that Dealership Name willingly and knowingly took advantage of me and my consumer credit.I am terminating or canceling this contract, I due to the dealer selling a defective product that consistently need maintenance do the manufacturer defects ( safety recall ) ; this has been a inconvenience considering XXXX XXXX never has opening ; the car requires a lot of work and time which affects my daily life. Furthermore, I am deducting my liability to pay on behalf of the obligor, as I have found several violations and fraud. Notice that Pursuant to 15 U.S. Code 1635 ( b ) ; The Federal Trade Commission has determined that the following practices involving the sale of damaged or defective merchandise are unfair or deceptive trade practices and are unlawful under Section 5 ( a ) ( 1 ) of the XXXX XXXX XXXX XXXX. It is an unfair or deceptive trade practice knowingly to deliver merchandise which is different from the floor model or sample displayed to the customer at the time of the purchase.
Credit Acceptance willingly and knowingly violat
ed 15 U.S. Code 1662 - Advertising of downpayments and installments ( Exhibit 1 ).
I am not liable for any finance charge or other charge. Any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission ; In addition, I was given false and deceptive information, as I was informed that a down payment of {$2500.00} was needed for me to drive off the lot. Notice of Penalty Offenses Concerning the Sale of Merchandise Which is Damaged or Defective or Different from That Ordered e ( XXXX ). XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX )., XXXX F.T.C. XXXX is an unfair or deceptive trade practice to fail, within a reasonable period of time, to adequately repair or replace merchandise known to be damaged or defective or to replace merchandise different from that which the customer ordered, or fail to make other adjustments within a reasonable period of time in accordance with any promise made to a purchaser. Notice that Pursuant to 15 U.S. Code 1635 : Within 20 ( twenty ) days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as XXXXXXXX XXXX downpayment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction. Pursuant to 15 USC 1605 ( a ) : the amount of a finance the dealer and his co-partners didnt not provide adequate disclosure upon selling this defective vehicle. There was no lawful and valuable consideration which was also never disclosed and failing the good faith requirement ; no Lawful terms and conditions.
WITHOUT PREJUDICE XXXX XXXX, i.e., all Natural Inalienable Rights Reserved XXXX XXXX XXXX XXXX CFR XXXX CFPB XX/XX/XXXX sent According to FCRA and XXXX Truth and Lending Act Credit Acceptance continuously violates my federal protected right and sold me a defective product.
I, XXXX XXXX, original creditor and natural woman hereby rescind my consent to be liable or compelled to perform on to the contract and agreement I entered with Credit acceptance.
I entered into this agreement with Credit Acceptance without : I. Full disclosure of my right to rescind XXXX. Transparency regarding the process of the consumer credit application being the financial asset ( XXXX CFR 360.6 ( 2 ) ) ; Ill. As well as self-liquidating paper ( 17 CFR 260.11b ( 6 ) ). 6 CFR 433.1 16 CFR 444.3 I have reason to believe that XXXX XXXX XXXX willingly and knowingly took advantage of me and my consumer credit.I am terminating or canceling this contract, I due to the dealer selling a defective product that consistently need maintenance do the manufacturer defects ( safety recall ) that was sold on the value of a non defective product ; this has been a inconvenience considering XXXX XXXX never has opening ; the car requires a lot of work and time which affects my daily life. Furthermore, I am deducting my liability to pay on behalf of the obligor, as I have found several violations and fraud. Notice that Pursuant to 15 U.S. Code 1635 ( b ) ; The Federal Trade Commission has determined that the following practices involving the sale of damaged or defective merchandise are unfair or deceptive trade practices and are unlawful.
TILA VIOLATIONS : Credit Acceptance willingly and knowingly violated 15 U.S. Code 1662 - Advertising of downpayments and installments 15 U.S. Code 1692c Calling all times of the night/day harrassing me even when payments that were made.
15 U.S. Code 1692c ( 1 ) 1 ) at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer ; continuous calling non-stop even when payments are made.
The vehicle has been voluntary returned to the dealership address XXXX XXXX XXXX XXXX as of XX/XX/XXXX.
Cease and desist
|
| 11/29/2020 |
No |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I should have known better at the time but due to bad credit I couldnt get approved for vehicle financing anywhere else. I went into the situation being content with over paying for a XXXX car and expected high interest rates because of my credit situation. The dealer actually did a superb job of making Credit Acceptance sound like a decent opportunity, which should have been a red flag.
You can pick any car you want! Approval wont be a problem ... Yes XX/XX/XXXX % interest is very high but just make on time payments for a 6 months and try to refinance through a credit union.
Both the dealer and credit acceptance advertise and brag about how they help your credit by reporting to the credit bureaus, what they dont tell you is that if your FULL monthly payment isnt paid by the EXACTDUE date, they report you as 30 days late.
Last year I put my account on auto pay bi-weekly to split the amount due in half each time I got paid because well ... 23 % interest makes for a pretty excessive monthly payment ... so every two weeks half of my monthly payment was auto paid to them ... .except some times that second payment fell outside of the exact due date but still well within a week or so.
Now, this wouldnt be such a huge problem except for the lack of transparency within the customer portal ... where you can pay this company all your money but you cant see ANYTHING useful to your contract as in payment history, statements, no warnings, no advice. However, there is a nice message explaining PAYMENT ARRANGEMENTS are not reflected in the portal which in my case includes bi-weekly auto pays.
So, the portal ALWAYS said I was a month late..I called customer service out of concern back in probably XXXX or XXXX and was assured this was ok and just a bug in the portal that doesnt allow us customers to see our own financial information, and/or status.
Fast forward to recent days. You do not have any idea how MAD I was and am, as someone who has been struggling and trying to fix my credit for YEARS to find out credit acceptance had been reporting me as past due almost every single month since I switched my payments to bi-weekly which was in XXXX of XXXX.
Not once did I receive a letter, an email, a text or carrier pigeon advising me my account was past due.
The worst part is SIX of those reported missed payments are for every month since XXXX, during this pandemic when ALL other banks and alike are trying to helping their customers.
I tried to dispute the last 6 late marks to no avail but this company did not care at all about helping me nor did they consider the fact that Ive made numerous extra payments through out the contract, never took my account off auto pay and was NEVER 30+ late, and the real kicker being I was laid off in XXXX due to COVID. I did not ever ask to skip payments, I didnt ask for any special treatment etc. I kept paying.
As of this AM I still owed XXXX dollars, which I decided to just pay off completely today, because I am so frustrated and defeated over this entire process. How is that for financial relief from a creditor for a customer unable to work because of this pandemic?
Anyways, I requested my pay off quote, paid the amount on the document they sent me ... ..and now it says I owe XXXX .... in 341 days ... ... which did make me laugh a little but I am sure they will try to mark that as a late payment on my credit report as a final slap in the face.
I did not get a confirmation email from Credit Acceptance, no messaging saying the account is paid, no receipt, no instructions on how I am going to get my title for my worthless car ... nothing.
All I got out of my experience with them is a car that has cost me more to fix than what its worth, and an absolutely DESTROYED credit score because they were the only open loan on my report besides student loans.
As a XXXX year old graduated from college I have been not only dreaming but STRIVING to put the pieces needed into place to purchase my own home and now because of this company I am being and will continue to be denied that opportunity because of my credit score that has been calculated based on what has been reported by this company alone. I am pretty sure I still wont even be approved to finance a new vehicle after this situation.
Contrary to this rant I have gone off about, I am a laid back, whatever happens happens kind of person and I really make it a point not to dwell on things ; but the sheer destruction this company did by destroying my credit, combined with the the circumstances and timing of when it happened is inexcusable. Because of that, I am submitting this complaint along with a XX/XX/XXXX review.
I dont expect this to rectify the damage that was done, I honestly dont even think the damage is repairable at this point but, maybe it will help someone else along the way who is considering financing through Credit Acceptance. They are a predatory lending company, who make money off of other peoples disadvantages by charging DRASTICALLY high interest rates, on used cars that cant even pass the required state inspection ( mine hasnt passed since XXXX, I bought the car in XXXX ... the only garage to give it a sticker was the dealership I bought from ) and most importantly the LACK of transparency, communication and access to my own financial information to avoid something as damaging as this is completely unacceptable.
|
| 11/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I got approved for a auto loan in XXXX XXXX XXXX by credit acceptance. On XXXX XXXX, I made a payment arrangement on my XXXX payment for XXXX the only payment I was ever late on. I paid XXXX dollars that the representative from credit acceptance told me to pay and the remaining balance was split into XXXX payments, my new monthly payment was XXXX until the late balance was paid in full. However I totalled my vehicle 4 days later on the XXXX of XXXX. At that time I had full coverage and Gap from XXXX XXXX XXXX, on my vehicle. The balance on my vehicle at that time was XXXX. My Insurance company paid XXXX and sent XXXX to Credit acceptance after taking out my XXXX deductible. Credit acceptance said they applied my insurance check to the past due balance and late fee of XXXX first and the remaining balance towards the principal. which left me owing XXXX, Credit Acceptance said they would file for my Gap to pay the remaining balance, even though I wanted to do it myself, after finding out that I couldn't file myself or even speak to this Gap company because this gap company is allegedly a third party to credit acceptance but i have the same account number for Gap and credit acceptance, and this gap company told me they only correspond with credit acceptance and cant correspond with me, even though I pay them separately. Which I didn't know any of this until the accident. Credit acceptance sent over a Gap addendum to me by email that has my name on it electronically that I didn't sign or never seen at the time I purchased my vehicle from the dealership. I only signed that I purchased Gap and a warranty that only shows the amount of these warranty, -insurance. I never signed a contract for neither. When credit acceptance filed my Gap they reported to this Gap company that I had a late balance of XXXX instead of stating that the late balance was taking care of by my insurance company. Credit acceptance did this to keep me owing on the loan and charging me XXXX percent interest fees, even after they got my insurance check they are still charging me over XXXX dollars a month in intrest fee. Plus i still have a monthly bill of XXXX dollars due in XXXX as if I still owe on the loan. The Gap company only paid {$3300.00} stating I had to pay the late fee for XXXX of XXXX, also credit acceptance reported to gap {$81.00} for a contract service refund, that I didn't receive, and do not know anything about, I was also charged XXXX for taxes, tags and license. which my insurance company said they will not be reimburseing. My Insurance company also stated I can apply my insurance check the way I deemed fit since im the only one paid for it, and they only paid for the blue book value of my vehicle, and XXXX dollar deductible, there is no law in XXXX or XXXX, that states I can not pay the late fees out of my insurance check, that came from my insurance company. Plus there is no contract I signed with credit acceptance stating that in a event of a accident any check from my insurance company can only be applied to the principal and not late fees. I did sign that credit acceptance is not supposed to do Oral contracts and make up things not stated in the contract or add additional hidden stipulations to the original contract, this is considered a breach of contract. Therefore if credit acceptance applied my insurance check to the past due balance and late fees, like i requested, and they told me they did that first, then the only remaining balance that is left is the remaining balance of the vehicle. Also this Gap company allowed my insurance company to pay the XXXX deductible that was supposed to be taken care of by the Gap company that's stated in the addendum sent to me from credit acceptance, and the Gap company didn't hold themselves accountable to pay that, ,but trying to make me pay the whole XXXX that was taking out of my insurance check. Which my insurance company paid from the date of the accident which was the XXXX of XXXX. So i really only owe a 11 day payment for XXXX. credit acceptance did not even prorate that balance. Therefore this gap insurance is a fraud because the only remaining balance on my account is the remaining balance of the vehicle which this Gap company stand for guarantee auto protection that i thought i paid for, but this company is giving every excuse not to pay and keep me in contract and in debt, and or Credit acceptance just wanted to keep charging me ridiculous intrest and late fees on the XXXX and now up XXXX to now XXXX after 1 month of interest on the XXXX that should have been remaining and these fees are not even loan related. They are {$980.00} taxes, tags, title is not money i borrowed. Its money i already paid on my vehicle that my insurance company will not reimbursed. XXXX is a service contract refund that i didn't receive or do not know anything about. I'm also being charged 2x on my late fees and XXXX payment if my insurance check already took care of it.So I'm filling this complaint because I believe it's a conflict of interest with the Gap company and credit acceptance. Plus credit acceptance is just adding fees on me to keep me in debt with them. I receive XXXX and already loss my vehicle and this company doesn't care they just want to keep me in debt and keep applying interest rates to money I don't even owe and that's not part of a contract I signed with them.
|
| 07/30/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
In XX/XX/XXXX, I finance a XXXX XXXX XXXX through the Credit Acceptance Corporation. By XX/XX/XXXX I had called the Credit Acceptance Corporation to request that they come and take the vehicle because I would no longer be able to make payments due to ongoing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Acceptance considered the vehicle surrendered and subsequently put the vehicle up for auction where they sold the vehicle for roughly {$1800.00}. In the summer of XXXX I got a letter from Credit Acceptance stating that they were going to report to the credit bureaus that I still owed {$5000.00} on the debt and the XXXX would remain reported to my credit report in default as a collection until it was paid in full or until it was too old to be reported to the credit bureaus.
Between the years of XXXX and XXXX I contacted the collections department at Credit Acceptance in writing to explain the situation as to why I had to surrender the vehicle like I did and I asked the Credit Acceptance Corporation to take a deeper look into the processing of my loan application and approval for the loan to determine if I was actually eligible when I was initially approved for the loan of the vehicle. I also made a complaint to the FEC to be able to determine whether Credit Acceptance had ethically " vetted '' me for an auto finance loan under federal law and regulation.
Credit Acceptance responded to two different inquiries regarding the status of my loan in collections by writing. In the letter that Credit Acceptance sent to me in regards to the complaint made by me to the FEC, Credit Acceptance was adamant as of the Year XXXX that the only time that the debt would be considered satisfied is if I paid the {$5000.00} in full or the age of the collection item was too old to continue to be on my credit report and at such time it would end up falling off of my credit report.
In XXXX I was working with XXXX XXXX on credit repair and it was noticed that the {$5000.00} being reported by Credit Acceptance between the years of XXXX and XXXX had been removed from my credit report. Based on the correspondence from Credit Acceptance itself that I had received in writing, and based on the age of the delinquency of the {$5000.00} that Credit Acceptance alleged I owed them, it was believed that the item fell off my credit report because it had remained on my credit report for 7 years.
In XX/XX/XXXX, I received a notice from the IRS stating that in XXXX, Credit Acceptance had reported that they had forgiven the {$5000.00} of alleged debt and the IRS is now proposing that I pay taxes on the alleged forgiveness of the {$5000.00} alleged debt that was allegedly forgiven by Credit Acceptance the same year it was due to fall off my credit report because of the age of the collection, XXXX ( 7 years ). I tried to contact Credit Acceptance and ask them about this because I never received a 1099 form or any other information pertaining to any alleged forgiveness of the {$5000.00} in debt. When I asked a collections representative at Credit Acceptance for all written records and correspondences between myself and Credit Acceptance between the years of XXXX and XXXX, I was told that I would have to put that request in writing and send that request via social Service to Credit Acceptance headquarters.
I believe that Credit Acceptance acted unethically. In their own writing to me Credit Acceptance detailed that the debt would be removed from my credit report only if I paid the alleged XXXX owed in full or until the debt was too old to be on my credit report. It is a shock to get a notice in XXXX that Credit Acceptance reported to the IRS that they forgave {$5000.00} regarding the XXXX XXXX XXXX that was repossessed by Credit Acceptance in XX/XX/XXXX.
I have launched a XXXX XXXX XXXX complaint against Credit Acceptance for this and I have also contacted my local Vermont Department of Legal Aid. I have also contacted the office of United States Senator XXXX XXXX whose office has taken interest in this issue and the ethics & legality of this matter and the issue of whether a corporation can forgive a debt, even if the debt has already been reported your credit bureaus for 7 years and has exhausted is right to report to the credit bureau as a delinquent debt.
I ask that the Consumer Protection Bureau look into the matter to see if Credit Acceptance acted in a predatory manner in regards to how they allegedly forgave the debt and reported it to the IRS in XXXX, and whether it was legal for Credit Acceptance to forgive the alleged {$5000.00} that was suppose to fall offy credit reports due to the fact that the alleged that a XXXX was on my credit report for 7 years. Can a corporation have its cake and eat it too? In other words, is it legal and ethical for a corporation like Credit Acceptance to take a very delinquent debt that is supposed to fall off a credit report due to the age of the debt and just before the stroke of midnight or after the stroke of midnight, they " forgive '' the debt right before the debt falls off the credit report of the consumer- and the consumer is left holding the bag after their credit has been ravaged for 7 years by the debt already?
Thank you for taking the time to look into this matter. I will provide as much documentation as I can if requested.
Sincerely, XXXX XXXX XXXX
|
| 01/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance Violated the Fair Credit Reporting Act and CARES Act by reporting me to the credit agencies as a result of their internal error while I was XXXX XXXX XXXX XXXX hospitalize with XXXX ( I am attaching the hospital records for your review ). I really need your assistance to have Credit Acceptance correct their mistake, I need them to remove the negative reporting with the credit agencies as the negative reporting was caused by their negligence and poor training. My car payment automatically deducts from my bank account however on XXXX, I was a victim of identity theft and I had to change my bank accounts to prevent fraud. On XX/XX/2020, I called Credit Acceptance to make my current payment and provide them with my new debit card information for them to update their records so that going forward they could process the autopayment on the new card/account. The representative that I spoke to confirmed that current payment was processed, and that the payment method was updated with the new account, the representative also confirmed that going forward all auto payments would process on the new card. I thank the representative and hang up. On XX/XX/2020, I got XXXX XXXX with XXXX, I had to go to the hospital and was released the same day as my XXXX XXXX was not of concern, however I was XXXX XXXX and XXXX and the illness did not get any better in fact it got worse. I had to go back to the hospital on XX/XX/XXXX, I got admitted to the hospital again because of XXXX XXXX and was not released until XX/XX/2020. My XXXX XXXX XXXX during a period of about two months. During this time, I did not have any energy or desire to check my bank statements or accounts, first because I was really XXXX and also, I was not concerned with my finances as I knew I had everything in order. Prior to being hospitalized I was also working with my bank to finance a house so as soon as I felt better I check my credit report to see what my credit score was as I will soon be submitting an application for a mortgage. However, to my surprise, I noticed that Credit Acceptance had reported me for late payment. I could not believe it as on XX/XX/XXXX, prior to me XXXX XXXX with XXXX, I had called Credit Acceptance to provide my new payment method and their representative had confirmed enrollment on the autopay. I got extremely upset after finding out this and called Credit Acceptance again to see what they could do but the representative told me that they could not do anything. However, the representative that I spoke to on XX/XX/XXXX confirmed that I called on XX/XX/XXXX to update the information for the autopay and to make a payment and that I was provided a confirmation. However, she told me that they did not enrolled me on autopay because they can not process autopayments on debit cards. Well Credit Acceptance should have told me that the day that I called to get enrolled in the service that they can not process payment to debit card instead of providing confirmation of completed transaction. It is not my fault that Credit Acceptance does not properly trains its employees and because of this negligence now my credit score is ruined. They are unfairly limiting my ability to obtain credit, and this is all a result of their error. I should not have to find this out 3-months later after they unfairly reported me to the credit agencies for something that was not my fault. I feel that this is an unfair and deceptive practice that they have in place to take advantage of consumers particularly the ones that can not defend themselves such as is the case of people with XXXX and limited English. They do this to charge people with fees. When I called I told them I was hospitalized with XXXX and that it was not my fault that they could not process the payment because they should have been able to tell me that their system did not allowed them to process payments to debit cards. I asked them to contact the credit agencies to fix the negative reporting and they would not do it. I really need help ; all I want is for them to go to the credit agencies and remove the late payments. I am protected under the CARES Act as I had XXXX if this is happening to me, I am sure there are other people that are experiencing this. However, I believe this is part of a bigger issue it is not ethical that a company makes people believe that they will automatically withdraw their payments for them just to be surprised with late fees. My credit score was affected to the point that I now will not be able to finance the house that I wanted, and this is all just because Credit Acceptance ticked me into believing that I was enrolled for autopay. It is really sad to know that the government puts this law and regulations in place to help it citizens but in reality these company that take our money and can careless about the laws and regulation and the people that are giving them business. Unfortunately, I do not have the resources to get a lawyer but if you can guide me to where can I go to receive some assistance to legally fight, I would really appreciate it. I have contacted the local news to see if they can what happen to me so that other people that have experience problems like mine speak up or are in the look up for these predatory practices. I am really depressed that because of them I will now not be able to buy a house.
|
| 06/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with fraud alerts or security freezes
|
|
Web |
Servicemember |
|
My name is XXXX XXXX and my husband and I are having a VERY serious problem our Credit Acceptance auto loan account, which we opened in XXXX of XXXX for our XXXX XXXX XXXX XXXX. Our account number is XXXX.
In XXXX of XXXX, at the very start of the COVID-19 pandemic, my husband was furloughed from his job and my hours at my job were slashed in half. Therefore, we had to put our account with Credit Acceptance Corporation on " COVID protected status '' and temporarily pause our payments and freeze all credit reporting due to the circumstances caused by the pandemic, which obviously were not our fault and entirely out of our control. Prior to COVID, we had a PERFECT payment history. However, approximately 4-6 weeks later, I contacted Credit Acceptance to have our payments resumed. The representative I spoke with transferred to an automated phone system to enter our bank account information, confirm our payment dates, etc. etc. At the end of the call, the recording said that I had successfully set up our auto pay. Despite this, we later discovered that NO payments had been taken from our bank account by Credit Acceptance whatsoever, which they, at the time, claimed was due to some sort of " technical glitch. '' I had to reestablish auto pay MULTIPLE times over the course of the next year or so, but there was always some sort of " glitch '' where our payments were never taken from our bank account, which I truly believe was done intentionally by Credit Acceptance. We have recently learned of the massive {$27.00} XXXX dollar settlement that Credit Acceptance was ordered to pay in our neighboring state of Massachusetts just last year for predatory lending practices, which I truly believe we are victim of.
Fast forward to XXXX of XXXX - our account was put back into COVID protection status ( it never should have been removed from this status in the first place ) and we were making our payments every single month by way of auto pay. We split our payments into XXXX biweekly payments that were debited automatically from our bank account every other Friday, which are my husband 's pay days. We have done it this way since day one of taking out this loan. Today, XX/XX/XXXX, totally out of the blue, I received an email from Credit Acceptance stating that our account had been removed from COVID protection status with NO explanation as to why, how, etc. Our family is dealing with a great deal right now. My husband just had a XXXX XXXX due to a serious XXXX that nearly killed him and is now XXXX-XXXX, which, needless to say, has turned our lives upside down in a very devastating way. He can no longer XXXX XXXX. We are currently in the process of building a XXXX XXXX home that my husband will be able to navigate easily with his wheelchair. This means that our credit scores and credit history are of the UTMOST importance right now as we are dealing with mortgages and the lender will be pulling our credit scores once again right before our closing date on our home this summer. I have worked EXTREMELY hard to raise my XXXX score XXXX points in just the past year alone. I now have EXCELLENT credit and I NEED my credit to remain excellent for this home purchase that we are right in the midst of, and now Credit Acceptance is threatening to ASSAULT and DEMOLISH all of the EXTREMELY hard work that I have put into my credit this past year or so by removing our account from COVID protection status and reporting our account in the derogatory manner to the credit bureaus, all for a vehicle that is now almost XXXX XXXX XXXX, has almost XXXX miles on it, is having mechanical problems, and is rusting. We currently owe FAR MORE on this vehicle that it is even WORTH. We are not even CLOSE to paying this vehicle off. We can not even trade it in because we owe far too much on it. Believe me, we have tried, but no dealership will take it as a trade due to the amount owed on it, despite paying on this vehicle for 3 years and still having several years to go. This is PREDATORY.
As soon as I received the email from Credit Acceptance today stating that we were being removed from COVID protection status and negative credit reporting and collection activities would ensue, I IMMEDIATELY called Credit Acceptance. Everyone who I spoke with was extremely rude and uncaring and refused to assist me in this matter. I was repeatedly cut off, spoken over, and spoken to in a cold, uncaring, condescending manner. I am absolutely DISGUSTED by how I was treated. I was bounced around from agent to agent and even disconnected twice, once even by a supervisor. I spent about XXXX HOURS on the phone, which was during my work day when I should have been working ; however, I NEEDED to get this issue resolved, but got absolutely nowhere.
We need this very critical issue immediately resolved and our account placed BACK in COVID protection status ( we are still being affected by COVID as it is still VERY prevalent where we live- I myself was just in the hospital with the omicron variant ). My husband and I have enough on our plates right now and we will NOT have our mortgage and home buying process completely halted and destroyed by this predatory company when we HAVE BEEN MAKING OUR PAYMENTS. My husband REQUIRES this XXXX XXXX home.
|
| 06/28/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
MY NAME IS XXXX, I HAVE BEEN HAVING SEVEAR XXXX ISSUES FOR THE PAST 6 MONTHS AROUND 2 WEEKS AGO I DECIDED TO CONTACT MY CAR LOAN COMPANY XXXX XXXX XXXX XXXX AND ASK FOR HELP WITH A PAYMENT REDUCE OR ANYTHING AT ALL ( HARDSHIP SINCE IM XXXX TO WORK ) I KNEW THEY WERE GON NA BE NO HELP, SINCE I HAVE HAD THE LOAN WITH THEM SINCE XX/XX/XXXX, SO I ASKED THEM WHAT THE PAY OFF WOULD BE AT THIS TIME, WHICH I WAS TOLD {$13000.00}, I WAS REALLY CONFUSED BY THAT #, SINCE THE CAR PRICE WHEN I GOT IT 1 YR AGO WAS XXXX AND I PUT XXXX DOWN, THE XXXX DID NOT INCLUDED TAXES FEES OR INTEREST RATE.I HAVE PAID XXXX TO THIS COMPANY ( CREDIT ACCEPTANCE ) SINCE I GOT THE CAR.
LONG STORY SHORT SOMEHOW WHEN THEY DID THE FINANCING PAPERS THEY DOUBLE THE CAR PRICE ( XXXX TURNED INTO XXXX ) REAL PRICE XXXX XXXX OWNER OF THE DEALER AGREES WITH ME ) AND GOT A CHECK FROM CREDIT ACCEPTANCE FOR XXXX WHAT THEY PUT ON PAPER XXXX DOCUMENT XXXX FEE XXXX TAXES XXXX INTEREST 22.9 % ( BRUTAL ) ( WAS NOT TOLD THAT WAS THAT MUCH ) {$5800.00} IN INTEREST ... THE CAR WAS XXXX AND Y PUT DOWN XXXX ... HOW IS THE INTEREST WAY MY THAN WHAT THE CAR COST??? THAT SEEMS TO ME OVER 110 % IN INTEREST ... IS THAT EVEN LEGAL?????
I HAVE CONTACTED THEM SEVERAL TIMES ... INVESTIGATION # 1 I WAS ASKED FOR PAPERS TO BACK UP WHAT I WAS TELLING THEM ABOUT THE PRICE BEEN XXXX, OF COURSE I CALLED THE DEALER SPOKE TO THE OWNER, THE OWNER AGREES WITH ME, THAT THE PRICE WAS {$6300.00}, THAT HE HAD NO IDEA WHERE THEY ( CREDIT ACCEPTANCE ) CAME UP WITH {$12000.00} AFTER, BUT THE PAPERWORK WAS PUT AWAYIN STORAGE BECAUSE IS OVER 1 YR, SO HE HAD TO LOOK FOR IT.I CALLED CREDIT ACCEPTANCE ALMOST EVERY DAY TO KEEP THEM INFORMED, AND AWARE OF WHAT WAS HAPPENING WITH ME SENDING THE PAPERS I WAS ASKED, I TOLD THEM THAT XXXX ( THE OWNER OF THE DEALER ) WAS TAKING A LITTLE LONGER DUE TO THE PAPERS BEING SENT TO STORAGE.ON THE 10TH DAY I CALLED CREDIT ACCEPTANCE AND WAS TOLD THAT SINCE I DIDN'T PROVIDE PAPERWORK FOR 10 DAYS THEY CLOSED THE INVESTIGATION AND EVERYTHING WAS GOING TO STAY THE SAME, TO MAKE A PAYMENT OR THE CAR WAS GON NA GET REPO, I ASKED THEM TO SEND ME THE WHOLE INVESTIGATION THEY DID BY MAIL. STILL HAVEN'T GET IT, IT'S BEEN AROUND ANOTHER WEEK WHICH I CALL BACK AND SOMEHOW I WAS ABLE TO GET THEM TO REOPEN THE INVESTIGATION AND GIVE ME MORE TIME WITH THE PAYMENT, I HAVE TILL XX/XX/XXXX BEFORE THEY TAKE THE CAR .I ALSO ASKED TO BE CONTACTED BY SOMEONE HIGHER THAN JUST CUSTOMER SERVICE, STILL WAITING IS BEEN 3 DAYS ( TODAY XX/XX/XXXX ) AT THIS POINT I HAVE ALREADY GOTTEN A LAWYER HE GOT ALL THE PAPERWORK, HE IS LOOKING INTO IT AND I GUESS WE'RE GOING TO HAVE TO GO TO COURT SINCE NOBODY FROM CREDIT ACCEPTANCE SEEMS TO WAN NA COMMUNICATE OR MAKE THIS RIGHT. FOR THR RECORD THE DEALER GOT A CHECK FROM CREDIT ACCEPTANCE FOR {$6300.00}, I GOT THIS INFO FROM THE DEALERS OWNER, HE SHOWED IT TO ME IN THE COMPUTER, AND CREDIT ACCEPTANCE TOLD ME THE SAME NUMBER WHEN I SPOKE TO THEM AND ASKED HOW MUCH THEY PAID THE DEALER. SO RIGHT THERE THERES NO WAY TO EXPLAIN THE {$12000.00} I WAS CHARGED .I AM GON NA ATTACKED THE CONTRACT TO THIS COMPLAIN AS WELL BECAUSE AS FAR AS I KNOW THE DOWN PAYMENT GETS SUBTRACTED OF THE INITIAL PRICE BEFORE ADDING TAXES AND INTEREST, BUT IF WE GO BY THE CONTRACT, ITS NOT THE CASE EATHER XXXX
BTW I'M SURE ANYONE THAT READS THIS WONDERS WHY I DIDN'T LOOK AT THE PAPERWORK WHEN I WAS SIGNING TO BEGIN WITH, CREDIT ACCEPTANCE SENT A PERSON THAT WAS GON NA HAVE ME SIGN, THIS PERSON CAME IN WITH A 7 '' BY 4 '' TABLET, THAT WERE I WAS SUPPOSED TO SIGN. THERE WAS NO CONTRACT ON THE SCREEN JUST A PLACE TO INITIAL AND FULL SIGNATURE, TOTALLY MY MISTAKE I TRUSTED THAT IT WAS GON NA BE WHAT WE HAD ALREADY SPOKEN B4, I DID NOT DOUBLE-CHECK ANY PRICING OR INTEREST, AND NO I DID NOT GET A COPY OF IT NEITHER THERE OR BY MAIL. I THOUGHT IT WAS GON NA BE ONE OF THOSE LONG PAPERS THAT HAS SEVERAL COPIES AND THEY GIVE YOU 1 ONCE THE DEAL IS DONE ... .THAT NEVER HAPPENED,,, ,NOT REALLY SMART OF ME, I KNOW, BUT I'M A TRUSTING PERSON, I DID NOT THOUGHT FOR A SECOND THAT THIS WAS GON NA HAPPEN, PROOF OF ME NEVER SEING THE CONTRACT IS THAT TOOK A WHOLE YEAR UNTIL I DECIDE TO PAY OFF THE CAR THAT I REALIZE THE WHOLE CATASTROPHE GOING ON.
I REALLY WANT MY VOICE TO BE HEARD MORE THAN ANYTHING AND TO ACTUALLY GET THIS DONE RIGHT BECAUSE IT IS NOT FAIR. IT IS NOT FAIR THAT I AM AS SICK AS I AM, AND HAVE TO DEAL WITH A COMPANY WITH NO PROFESSIONALISM OR COMPASSION WHAT SO EVER .MY IXXXX XXXX IS SHATTERED TO PIECES, WE ALL KNOW WHAT XXXX CAN DO TO AN XXXX XXXX PERSON AND THIS SITUATION IS DEFINITELY NOT HELPING MY HEALTH AT ALL, I EVEN TOLD CREDIT ACCEPTANCE TO TAKE THE CAR AND THAT IT, MIND IT, IF WE DO THE MATH AND CALCULATE THE REAL CAR PRICE XXXX - THE DOWN PAYMENT XXXX - XXXX I HAD PAY THEM SO FAR, LOOKS TO ME THAT I AM THE OWNER OF THIS CAR ALREADY.PLEASSSSSSSSSSEEEEE SOMEONE HELP ME OUT.
THANKS IN ADVANCE TO CFPB AND MICHIGAN DEPARTMENT OF ATTORNEY GENERAL FOR ANY HELP GIVEN TO ME RELATED TO MY CASE, BOTH HAVE MY PERMISSION TO MAKE MY COMPLAIN PUBLIC IN THE FUTURE TO MAKE PEOPLE OUT THERE AWARE OF THIS COMPANY AND TWO DOUBLE DOUBLE DOUBLE DOUBLE CHECK WHAT THEY'RE SIGNING EVEN IF THEY COME IN WITH A SMALL LITTLE TABLET THAT YOU CAN SEE NOTHING.
|
| 09/12/2021 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION keeps marking my complaints as duplicate because what they're doing is committing fraud and unfair practices. I will keep filing a complaint until my lawsuit is processed. Let the record show, I do not care about an " arbitration clause '' because I've tried solving this matter before Federal court. Now, XX/XX/2021 I spoke with the legal assistant XXXX from CREDIT ACCEPTANCE CORPORATION, which is a violation pursuant to 15 USC 1692e false and misleading but okay. I informed her that CREDIT ACCEPTANCE CORPORATION did not provide any forms nor disclose I had 3 days to rescind the signature or contract. Since CREDIT ACCEPTANCE CORPORATION did not disclose this, the time frame went from 3 days to 3 YEARS! I inform XXXX from CREDIT ACCEPTANCE CORPORATION that my automobile was paid in full, by my Credit Card pursuant to 15 USC 1602 ( l ), before leaving the car lot via a CONSUMER CREDIT TRANSACTION pursuant to 15 USC 1605. I also asked XXXX from CREDIT ACCEPTANCE CORPORATION if the call was being recorded, which she stated yes, and I read out loud to her the Federal law that states a CONSUMER CREDIT TRANSACTION took place. I read XXXX from CREDIT ACCEPTANCE CORPORATION the Federal law 15 USC 1635 that states 3 days to 3 years notice of rescission if forms was not disclosed. I told XXXX from CREDIT ACCEPTANCE CORPORATION I emailed my notice of rescission to XXXX and XXXX stated she, XXXX, will look at the documentation in XXXX email. That sounds skeptical but okay. I inform XXXX from CREDIT ACCEPTANCE CORPORATION on XX/XX/2021, I mailed CREDIT ACCEPTANCE CORPORATION a Bill of Exchange which they received XX/XX/XXXX, XXXX CREDIT ACCEPTANCE CORPORATION had a time frame to send it back but did not so they accepted it. I have green return slip, as well as a copy of the Bill of Exchange. XXXX XXXX stated they did not accept it but CREDIT ACCEPTANCE CORPORATION did not mail my Bill of Exchange back. Also, according to UCC 3-603 TENDER OF PAYMENT ( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of the indorser or accommodation party having a right or recourse with respect to the obligation to which the tender relates. XXXX XXXX stated, Credit Acceptance provided you with the ability to purchase a vehicle that you may not have otherwise been able to afford. In exchange for Credit Acceptance helping you purchase this vehicle, you have a contractual responsibility to make payments to Credit Acceptance towards your account balance. I didnt fill out a loan application, it was a CREDIT application. According to the contract it clearly states, FINANCE CHARGE The dollar amount the credit will cost you. Not to mention, the Security states, You are giving a security interest in the Vehicle being PURCHASED. So what ability or loan did CREDIT ACCEPTANCE CORPORATION give? How would I not be able to afford a vehicle when Im the one extending credit pursuant to 15 USC 1602 ( g )? Since CREDIT ACCEPTANCE CORPORATION claim I did not pay anything then this alleged debt do not exist. I informed XXXX from CREDIT ACCEPTANCE CORPORATION of the emotional distress, identity theft, and defamation of my character CREDIT ACCEPTANCE CORPORATION are doing. I stated I will not pay this alleged debt and informed her I will be filing a Suit into Federal court if this matter does not get resolved soon as possible. CREDIT ACCEPTANCE CORPORATION is continuing to cause harm, damages, and injuries to my consumer report and life. XXXX admitted repeatedly that CREDIT ACCEPTANCE CORPORATION will continue to report inaccurate information to my consumer report without my consent. Ive sent CREDIT ACCEPTANCE CORPORATION two cease and desist which they ignored by still indirectly communicating with reporting agency regarding my consumer report. CREDIT ACCEPTANCE CORPORATION are doing unfair practices and stealing my identity pretending to be me. I dont care what any of the employees say, they cant speak for a dead corporation. I am enforcing my right as a consumer and natural person, pursuant to 15 USC 1692a ( 3 ), CREDIT ACCEPTANCE CORPORATION remove my private information from every consumer report agency, mail my car title, return my previous payments pursuant to 15 USC 1692h, and monetary relief for the injuries and damages. I will not stop until I get my remedy. CREDIT ACCEPTANCE CORPORATION claim they honored my cease & desist but have yet to do so entirely. Yes, I made payments because I wasnt aware of my rights as a consumer so I am enforcing them now. Pursuant to 15 USC 1602p CREDIT ACCEPTANCE CORPORATION ran my Credit Card, received Credit, now want me to pay CREDIT ACCEPTANCE CORPORATION back! How about CREDIT ACCEPTANCE CORPORATION prove they have a contract to collect services of debt pursuant to 28 USC 3002 in connection with 31 USC 3718. Otherwise, redirect any positive balances in excess of {$1.00} to I, the Federally protected consumer in fact. At this point, it is harassment and unfair practices. I have been severely injured, emotionally distressed, damaged and I will be heard.
|
| 02/21/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Under North Carolina Law, Section 1-52.1 of the North Carolina Rules of Civil Procedure explains the statute of limitations for debts is 3 years for auto and installment loans, promissory notes, and credit cards. Credit Acceptance ( C.A. ) has failed to honor NC law in a timely manner, in addition, C.A. has misrepresented itself by stating to the consumer it is a debt collector, in contradiction, the NC Department of Insurance has confirmed that C.A. is a " standard finance company, NOT a collection agency ( view attachments Exhibit # 1 & # 2 ). C.A. it has been confirmed that C.A. without documentation of a thorough investigation accepted fabricated documents from the Dealership ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, NC XXXX-XXXX ) without sufficient information to conclude that the consumer did not authorize the electronic contract ( See attachment ). To prove professional negligence, fraud, and professional misconduct between the dealership and C.A., the dealership never responded to the NC Attorney General ( See attachment ). Moreover, the consumer filed a complaint with the NC DMV License and Theft Bureau and the investigator could not locate the fraudulent dealership who was supported by C.A.. The dealership ripped numerous consumers off and could not be found. I filed a I.D . theft report with FTC since Credit Acceptance NEVER conducted a thorough investigation providing a time, date, agent I.D., and report number that should have concluded with a detailed explanation of the investigation. C.A. lied to the consumer but conspired with the dealership to conduct an unlawful transaction. C.A. stated that they can not locate the vehicle, nor dealership and will not repo the vehicle because they have no interest, but C.A. continue without merit report to XXXX and XXXX a debt that I never authorized electronically. The numbers are fabricated. The dealership submitted documents that display my incorrect address, down payment amount, no notary seal etc, and some documents were electronically submitted and others hand written by dealership ( see 1st attachment 1 thru 11 ). I received copies from C.A. after numerous disputes. XXXX removed C.A. from my report due to unsubstantiated credit reporting. C.A. is trying to collect even while approaching the expiration of this unlawful debt that is unsubstantiated.
I purchased vehicle on XX/XX/XXXX from XXXX XXXX XXXX ( XXXX ) / Salesmen : XXXX ( last name unknown ).
I put down a cash deposit of {$970.00} and incorrectly contract states {$2000.00} XX/XX/XXXX, vehicle breaks down, vehicle was towed to residence at owners expense and diagnostic completed by XXXX XXXX XXXX at owners expense ( See Attachment ).
XXXX / XXXX states and confirms with consumer and Credit Acceptance that XXXX XXXX will pick up vehicle repairs XX/XX/XXXX.
XXXX picked up vehicle.
During a 60 day period XXXX stated via archived voicemail to consumer that vehicle is being worked on and fixed with XXXX mechanic. During this 60 period, consumer rented numerous of vehicles to commute to work at consumers expense.
XX/XX/XXXX, XXXX via voicemail offered loaner vehicle in exchange that consumer remove XXXX complaint per XXXX ( salesmen ) XX/XX/XXXX, XXXX stated they were closing and consumer will need to pay {$1000.00} to mechanic for repairs due to consumer damages.
XX/XX/XXXX, consumer requested a mechanical report from XXXX. XXXX nor XXXX mechanic furnished request.
XX/XX/XXXX thru XX/XX/XXXX, consumer started receiving harassing calls from numerous individuals trying to represent XXXX saying " turn in our loaner vehicle '' call stopped after XXXX Police were notified.
XX/XX/XXXX after vehicle location was shared from Credit Acceptance Finance Co the mechanic within days moved to another undisclosed location without notice of where my vehicle is and XXXX stated to stop all communication within because it was harassing. '' At approximately XXXX EST on XX/XX/XXXX while at work, I walked out to get my lunch from the loaner vehicle that XXXX XXXX XXXX provided in lieu of repairing my XXXX XXXX that location and status are still unknown from 60 days ago ... the loaner is gone with my lunch and most importantly private and confidential documents that I need for my court dates.. Yes, someone at XXXX XXXX XXXX came and took the loaner vehicle unannounced. I have no clue where the loaner is nor my personal property. End result, now I have no personal vehicle that I purchased on XX/XX/XXXX from XXXX XXXX XXXX, no loaner vehicle, nor my personal confidential information that includes SS # and DOB documents. Please help me retrieve my important personal items ... To date XX/XX/XXXX, XXXX XXXX XXXX fail to provide the location of my personal vehicle, XXXX XXXX XXXX reps fail to disclose their full names and location, updated mechanical report of my XXXX, in addition stated via email on XX/XX/XXXX at XXXX EST that my items will be dropped off at a Police Station and to date I have not heard nothing in relation to where to retrieve my personal items and vehicle. This is not how business is conducted. This all a scam and C.A. conspired with the Dealership and continue to do business with them which is undisclosed.
|
| 01/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit Acceptance is my lien holder they repossessed my car XX/XX/XXXX at XXXXXXXX XXXX they did not even knock on my door and ask for the keys I called them and told them they better not charge my account for an ignition because that's uncalled for I've talked to them many of times I did not know that they were coming to get it I knew it was in repossession stage they kept telling me if you make a payment of {$260.00} we won't repossess it and I asked them if they could put that in writing and they said they couldn't do that I said well then I'm not sending you no money if you can't put that in writing I feel that they violated my rights because I've got nothing in the US mail whatsoever nothing at all and today is the XXXX or the XXXX of XXXX and I still have not received nothing in the mail they're taking my credit right through the mud I've gotten different figures on the website and there's different figures on my credit report I'm disputing my credit right now and I think I'm going to have to write a letter the interest rate on this car is 22.99 % the purchase price of the car was {$5900.00} but because he had a gap insurance and didn't tell me that they're going to charge my account interest and the warranty which was {$1600.00} so by the time everything adds up it was like {$8300.00} they charged my account {$9.00} XXXX and some dollars for it says other charges and amounts and and they charged me a document fee of XXXX I just feel that with the money that I already paid on the car the car was 51 % paid off they didn't even take the Gap that I canceled within 30 days of having the car I called them and told them I wanted to cancel it they told me that they would take that off the loan they have not done that yet the motor blew in the car the motor blew XX/XX/XXXX in the morning about XXXX in the morning when I was coming going to town the oil light came on and I still don't understand it because I took very good care of that car I love that car but I don't I think they were very unfair with the interest rate now that the situation with the card and the motor you know I mean I called them I was talking to them often at least once a week to give them an update I wasn't trying to avoid them at all but they were calling me in between constantly and I asked him why do you have to do that you already know my situation you know I call and update and they're always real snotty with me I was on the phone one day with them crying my tears hard begging they wouldn't budge and I don't think that's fair you know when I first got the car I was desperate and when you're desperate you know you don't really don't care I figured well my car payments are decent you know so yeah but I thought that was kind of weird when I sat down in his office and you already had everything filled out and I thought well maybe he's in a hurry you know but now that I've got time to think and do some research the salesperson was not clear on a lot of different things and I'm going to absolutely go to their website and do a review on them because I think other people should know that the gap insurance and the warranty you're going to pay interest on that I don't understand how these dealerships need holders get away with that I am so hurt by this but even with me calling them once a week to give them an update they would call me five six times a week that's crazy and then on Sundays as well that's terrible I just wish I would have known a little bit more about interest rates back when I first bought the car because I would have talked to the sales person a little bit try to get it down a little bit but I really didn't know much about it I knew I had bad credit because I have student loans I also read online during my research to about the top notice I really think Credit Acceptance needs to be investigated for sure because other people you know there's a lot of people out there that probably don't even know or they don't care but I don't have money to throw away if I can attach anything that I have to this email I will attach it if I can't I will have to go to my regular email and attach it that way and this is my email address XXXX I know I'm forgetting a couple important things that I needed to include but I can't think right now I'm so exhausted with dealing with us oh they didn't even tell me where the car was located they didn't even tell me I called them after they had repossessed it I gave it the next day and then I called and when I asked him where the car was located they didn't even answer me I'm sure there's other couple other things too I'm just forgetting it's just it's been a long period since since that happened to that car to my motor is but it's been a very exhausting but all together with the interest and everything it was well over XXXX and this is for a XXXX and my personal opinion they took full advantage of me if I can think of anything else I will send well I'm going to go to my email right now and I'm going to attach the stuff that I have so you can review it thank you and I'm sorry if I got all this confusing I can be reached at XXXX
|
| 02/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I previously submitted a dispute against credit acceptance on a XXXX XXXX XXXX interest rate 22.99 % for a total of XXXX with interest I thought they would really work with me with something but they're not she said in her remarks that I had time to ask questions and all that no I did not I got you the dealership like at XXXX in the afternoon he had the paperwork all filled out and XXXX XXXX XXXX will probably tell you that too my daughter-in-law was with me if I have to get her involved in this I surely will she can stay how long I was in that office and the second time my son so I have XXXX witnesses and if I would have backed out of the gap insurance he would have been really upset because he would have to redo the paperwork all over again I can not believe this I am so hurt and upset do you have the letter that I wrote when I was begging you guys to please work with me XXXXXXXX XXXX XXXX told me cuz I called them XXXX the salesman that sold me the car told me that credit acceptance settles for 20 % of what's left on the loan the last time I looked it was like XXXX ridiculously high you have to admit that XXXX XXXX XXXX of that is {$820.00} and if I would have got charged a " '' FAIR RATE '' ''.. THE CAR WOULD HAVE BEEN PAID OFF OR CLOSE TO IT!! I was even willing to go back to XXXXXXXX XXXX and have them put the negative equity on top of another loan but XXXX XXXX Auto told me I would have to have money and a cosigner if I had money in a cosigner I wouldn't be going for a subprime loan I am going to contact legal aid this week about the unfairness unethical and I'm going to contact my daughter-in-law and find out how long we was in the office and my son just like when I talked to you on the phone you talked around me the bottom line is I paid {$8000.00} for that car already what would you think is a fair amount for payoff that's what I want to know a fair amount what would you pay? I've lost a lot of sleep I get a lot of headaches I can not believe this..the " MAIN '' REASON FOR getting subprime is to pay it off trade it in for a brand new car ... .I am XXXX XXXX XXXX my DREAM IS TO DRIVE A brand NEW CAR.!! I AM HURT EMOTIONALLY..MENTALLY.. PHYSICALLY DRAINED!! THIS IS VERY HURTFUL. THE MOST IMPORTANT THING FOR ME TO DO IS BE OPEN AND HONEST ABOUT THE SITUATION AND HOW IT MAKES ME FEEL AND THAT'S WHAT I'M TRYING TO DO ... FINANCIAL HARDSHIP IS WHAT THIS IS THE MOTOR IS GONE IN THE CAR.. I will write the president if I need to I need somebody to hear me and feel what I feel.. with the first dispute that I wrote I was completely honest because honesty is the best policy.. as lenders can work with consumers they can do whatever they want to do within the law I'm trying to explain the circumstances of this and how unfair this is to me it's so unfair I can understand if I only had the car for a year and only paid even XXXX but {$8000.00} I really wish you guys would work something out with me anything is possible I'm not asking for {$400.00} payoff but I am surely not going to pay another {$4000.00} that is unfair to me with the situation that I admit that I am in with the car with the motor almost {$5000.00} to fix it the car isn't worth that. In order for this to be a success I need your help!!! But with the phone calls I was getting phone calls at least three times a day every single day I have had XXXX since the first of XXXX before that I had frontier I'm going to be contacting frontier to get a printout because what I'm saying is the truth every time I turned around the phone was ringing I was {$100.00} behind even! And I am fully well aware that not every situation can be solved or resolved as everyone 's loan is different there's no two loans that are identical to be fair in my personal opinion I think a lot less for payoff would be suitable but that's my personal opinion I really wish you would help me with this when I sent the letter in the mail the US mail I begged and begged... I tried to do well by others I don't do to somebody what I don't want done to me for sure and I don't know what I did to deserve all these headaches that I get from the stress I'm going to end up getting getting a hold of my doctor and making an appointment this is affecting me in a lot of different ways that I did not know alone could affect a person I lost a lot of sleep trying to come up with a plan... I guess one thing you really have to ask yourself how would I feel if I was in her situation how would I feel about that? That's what you have to ask yourself and that is huge I am sure you would be just as hurt as I am I am so hurt I have spent so much time in the situation I have no time for nothing else.. something has to.illl go I pray every night. Every single night I was raised to be respectful and fair to other people..could you please talk to the owners of Credit Acceptance or whoever is in charge of the auto loans?? If there is a will there is always a way to resolve circumstances of a HARDSHIP..please look at my past payments .does n't that show how serious I am on making payments?
|
| 06/27/2021 |
Yes |
- Debt collection
- I do not know
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I the consumer a natural person demand Credit Acceptance remove consumer account from XXXX XXXX XXXX credit report on me as the consumer immediately As the consumer I never authorize XXXX XXXX XXXX to share my nonpublic personal information Credit Acceptance you in violation of my consumer rights sharing consumer credit transaction with XXXX XXXX XXXX the are nonaffiliated third party Pursuant to 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party they are not a government entity or government subdivision XXXX XXXX XXXX they are private own entity. Congress made it know to the consumer they assumed a vital role Pursuant to 15 U.S. Code 1681 - Congressional findings and statement of purpose a ) Accuracy and fairness of credit reporting The Congress makes the following findings ( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. No government authorize XXXX XXXX XXXX to take on vital roles. XXXXedit Acceptance you will be in violation under federal law. Congress made it know to a consumer that you will have to mail 21 days before the payment due date.Credit Acceptance you never did the letter you sent through CFPB on XX/XX/2021 XXXXredit Acceptance you never said anything about you notify consumer a natural person 21 days before the payment due date. Consumer don't see how because you said Credit Acceptance about being 4 months late but you never said you notify the consumer on the late payments.Pursuant to15 U.S. Code 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.
The credit card that was use in this consumer credit transaction my social security card congress made it know any card is credit card .15 U.S. Code 1602 - Definitions and rules of construction ( l ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.Show me proof that you notify the consumer of the late payments send the proof through the CFPB. Congress made it know to a consumer finance charge is the sum all charges. In a finance charge dose not include cash transaction cash was took in this credit transaction.15 U.S. Code 1605 - Determination of finance charge Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. I the consumer will report XXXX XXXX XXXX to DVM and will send the contract in violations of the contract. The contact fraudulent that mean the repossession illegal. There no statute limitations on fraud. remove your account on the consumer immediately Credit Acceptance from XXXX XXXX XXXX credit report agencies now. Credit Acceptance you owe me {$10000.00} for violating my consumer rights as federal protected consumer send me my check immediately I will send a invoice to you company.
|
| 10/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My car was totaled after it was completely submerged under water during a thunderstorm. I had insurance and I was told to leave a signed power of attorney in the front seat of the car and that the car would be picked up. I did as I was told and someone came and towed the car away.
Months later I received a bill for {$5900.00} from credit acceptance. I immediately reminded them that the car was covered with my insurance. I was told that the payment was never made and that there was no record that the car was picked up. I repeatedly filed disputes with no success. I finally passed the information over to my mother for help.
My mother filed several disputes with credit reporting agencies and contacted credit acceptance to inform them that the car was covered by insurance. My mother was told that her dispute was being worked on and that the account would be updated. We both took this to mean that the credit acceptance error and false reporting would finally be corrected ; we were wrong.
Credit acceptance removed the negative reporting from my Fathers credit report but they updated my report with negative information. They are currently listing my account as a Closed Collection account with a balance of {$81.00} and a schedule payment amount of {$210.00}.
My mother called credit acceptance on XX/XX/2018 and informed them that I never received a bill for {$81.00} but that I was willing to pay the {$81.00} but the negative information needed to be removed. Credit acceptance informed her that the account had been closed and that my account status would not be removed from my credit report. They also informed her that she was notified on XX/XX/2018 that I would have a balance of {$81.00}. My mother told me that when she called and spoke with the representative about the account her focus was on the fact that the account was being falsely reported and that it was negatively affecting my dad 's credit report ( my dad cos-signed for my car loan ) and my credit report when it should have been covered by insurance. She told me that the representative explained to her that there was nothing she could do because the account was already being looked at due to the dispute my mom filed with the credit agencies. They told her that they would get the insurance information updated into the system. She does not recall them telling her that I would have a balance due after the insurance was paid. She definitely knows that no one told her that the account would accelerate into a legal collections account and close out with a balance due and be reported on my credit report fo the next seven years.
Even if they verbally told my mother that I would have a balance, my mother is not ME. And, that does not negate the fact that they never put anything in writing to me about a balance. If I was aware that I owed {$81.00} I would have paid it immediately.
During her telephone conversation on XX/XX/2018 with XXXX, A supervisor from credit acceptance, my mother was told that Credit Acceptance was not a collection agency. If they are not a collection agency then how are they legally able to list my account status as collection and are able to say that my account was accelerated into collection? If Credit Acceptance is able to legally list my account status as collection then they must abide by FCRA, Fair Debt Collections Practices Act ( FDCPA ) as well as the Fair Credit Billing ACT ( FCBA ) laws. Credit acceptance has violated the above laws in numerous ways including but not limited to Fair Debt Collection Practices Act which states that creditors can not report false and misleading information such as : Incorrect balance Missing information Incorrect credit limit High balance is lower than owed Late pays after an account was closed Please TAKE NOTICE that my credit report has been listing Credit Acceptance as a late payment since my car was totaled. Also, even after I notified Credit Acceptance, several times, that my account was covered by insurance they repeatedly and knowingly reported me with an inaccurate balance of {$5900.00} for over a year. They also reported my account status as opened and listed it as a charge off when neither of those things were true. In addition to these blaten violations Credit Acceptance violated FCRA law by not notifying me that they were going to report my account with them as Closed with a balance of {$87.00} and list the account status as Collection.
In conclusion, I had insurance and I did everything that was asked of me. I should not be penalized for the next seven years because a company made a billing error and has been blatantly violating FCRA and FDCPA laws.
All I want is for Credit Acceptance to do the right thing and remove the negative information from my report. If they choose to continue to report false negative account information after receiving my complaint through your company then, my next step will be to go to the Attorney Generals Office, XXXX XXXX XXXX and Small Claims Court.
|
| 12/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I initiated a Consumer Credit Transaction with XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX XXXX for a XXXX XXXX XXXX I was a victim of unfair and deceptive practices. XXXX XXXX XXXX XXXX conspired with Credit Acceptance to defraud me, the consumer through unfair and deceptive practices.
1. I completed a credit application which included my personal data and signature which is of unlimited value and it was never returned at the completion of the Consumer Credit transaction. Pursuant to 15 USC 1602g, I, a natural person / consumer, am the original creditor and extended my credit for the consumer credit transaction. I have never received my consumer credit application back.
2. Public Law 90-321, Title 15 USC 1605 Sum of All Charges, and 16 CFR 433.1 ( d ), were violated as I did not receive Full Disclosure of the terms and conditions of the finance charge of Consumer Credit Transaction or in my offer to extend credit.
XXXX. Per the 16 CFR section 444.3 Unfair or deceptive cosigner practices ; I was not presented the disclosures notifying me that I was signing the contract as a cosigner of the loan that XXXX Stop Auto received from Credit Acceptance.
4. To date, I have not received 3 copies of the disclosures of my right to rescind the consumer credit transaction which is a violation of 15 USC 1692g ( a ) ( 3 ) and 15 USC 1635.
5. At the consummation of the Consumer Credit Transaction, it was not explained to me that the Security Interest that was extended by my completed and signed Consumer Credit Application and/or promissory note, paid for the purchase in full and the credit card provided during the consumer Credit Transaction has been since charged for additional fees.
6. At the consummation of the Consumer Credit transaction, I was given a copy of a 1 page contract between myself and XXXXXXXX XXXX XXXX that indicated Credit Acceptance as the Lien Holder, which was deceptive in that it indicated that the sale was a cash sale and not a finance sale. This violates 15 USC 1692j Furnishing certain deceptive forms.
7. I was also given a 2nd page that is labeled As Is Used Vehicle Retail Buyers Order. There are several line items that list the fees associated with the Consumer Credit Transaction, however, there was no indication of what if any of the fees listed were included in the Finance charge as required by the Truth In Lending Act 15 USC 1605a. This violates my consumer rights.
8. On the contract between this consumer and XXXX XXXX XXXX XXXX the last statement on the bottom of the page states IF THIS CONTRACT IS A FINANCE SALE ARRANGED BY THE SELLER THEN THIS ORDER IS NOT VALID UNTIL A FINANCE DISCLOSURE STATEMENT IS FILLED IN AND SIGNED BY THE BUYER. I have never received nor signed this Finance Disclosure Statement to date.
9. I was told that I would need insurance to drive off of the lot at the end of the consumer credit transaction. During the discussion, I specifically asked if the insurance was supposed to be included in the finance charge. I was told no, I would have to purchase it separately. I was then made to purchase insurance from XXXX XXXX XXXX XXXX by your sellers even though 15 USC 1605 ( a-c ) specifically states that charges for life, accident, health as well as property damage and liability insurance are INCLUDED in the finance charge.
10. I was set up on Auto Pay and {$380.00} was automatically withdrawn from my checking account on XXXX XX/XX/XXXX without my consent.
11. I have never given Credit Acceptance direct consent to contact me, however, I have received 6 letters to date from the company which is a violation of 15 USC 1692c ( a ) and 15 USC1692c ( b ).
12. I have never provided Credit Acceptance with my personal details, however, as evidenced on the 6 letters I have received from Credit Acceptance, with several instances where they are using my name, address which is Identity theft according to 15 USC 1681a ( q ) ( 3 ).
13. I have never signed a contract with Credit Acceptance, therefore the company has no standing to try to collect on any assumed obligation.
14. Credit Acceptance has never given me any loan or transferred any money into a direct deposit account for me. The company will need to provide documentary evidence of all transactions between myself and the company.
15. Credit Acceptance has violated me by committing mail fraud by mailing a billing statement pursuant to 39 U.S. Code 3001 ( d ) ( 1 ) - Nonmailable matter.
16. Neither of the letters that were sent to the consumer by Credit Acceptance had the statement " the following notice : This is a solicitation for the order of goods or services, or both, and not a bill, invoice, or statement of account due. You are under no obligation to make any payments on account of this offer unless you accept this offer. ; as required under 39 USC 3001 ( d ) ( 2 ) ( A ). This is a violation of my consumer rights.
|
| 08/12/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Ok was never notified or recieved a letter or phone call from credit acceptance that during the covid 19 pandemic that car payments or going to be on hold for one year in starting on XX/XX/XXXX, until XX/XX/XXXX. On XX/XX/XXXX, I notified credit acceptance in efforts to make payments on my car even when I was unemployed with no unemployment benefits at that time. I still have not received my back benefits from unemployment to catch up on all my bills such as rent, gas and electric from the extensions that was given to me by those companies. When Credit Acceptance sent me a letter it was in XXXX after the pandemic relief extension was already over. During that time that Credit Acceptance said they were not going to hold me accountable for late payments and I didn't have to make payments from XXXX until XXXX I was still making payments because I was unaware I didn't have to make payments during that time. Today they repossessed my vehicle and said I had a late payments after I made a payment for {$290.00} in XXXX And now on XX/XX/XXXX they pick up my car without letting me know credit acceptance took off the pandemic relief program so at this point I am confused and baffled because this don't add up and iam still waiting for unemployment to release my money and credit acceptance know that I been waiting on unemployment to release my money since last XXXX XXXX.ok back to credit acceptance I requested a payment history of all my payments from credit acceptance they only gave me a payment history starting XX/XX/XXXX thru XX/XX/XXXX and while I was looking at the history I noticed that the months of XX/XX/XXXX, which was paid, and XX/XX/XXXX and that's alarming and the never took off the XXXX dollar payment I paid off in XX/XX/XXXX, I called credit acceptance and requested a payment statement saying I paid off the XXXX in XX/XX/XXXX, I was told by credit acceptance that All the offices are closed due to the pandemic I kept requesting that payoff notice never got the notice and the fee I paid off was never removed and it's still on the account, at this point I feel as though I been ripped off and swindled because when I bought the car the dealer ship made the car run enough so I'm can buy it and then a week later all soughts of problems went wrong with the car, one important part to the car that was never replaced because that car part was a recall and they knew that before I bought the car but I didn't know iam not a car expert, so during this whole time I been busting my chops every way the right way to try to keep this car and fix it but at this point due to my discovery threw out the last 18 months this car was a lemon when I bought it and I say that to say this the dealer ship I bought it from never wanted to fix it when I called back a week later with problems, first off the car dealership had to rebuild me a clusters for the dash board because I didn't know if I was driving the correct speed limit because the kilometers was not moving at all I called XXXX XXXX that's the place I got the car from and had to tell them they will fix it my car sat in that dealership for a month and I wanted to return the car back and get my money back and go somewhere else so at that point I went to the dealership body shop to check on the vehicle inside the vehicle was a beer bottle as baby bottle and baby toys and old food bags from XXXX XXXX in the back seat, so I was a little alarmed and concerned about whom was driving my car for personal reasons and not fixing it, I confronted the body shop manager and he had an nasty attitude like so what I used your car over the weeks, at that point I just took the car and had it fixed on my own, and ever to time I went their with my 2 year warranty that I purchased with the dealership at XXXX XXXX they never had time to fix nothing on this car that they knew was their before I bought it, the car is XXXX credit acceptance charged me XXXX for that car and it's a XXXX model, XXXX XXXX selling lemons and credit acceptance charging people double the car cost and you have to fix it up yourself after you find out what a nice shiny lemon you bought, to be honest this is fraud on the dealership and credit acceptance because after my further investigation with this car I took it to a XXXX dealership and the results I was told was sickening it's a crack in the engine and their is a box the control all major function to operate the car was in recall years ago and XXXX stop making those model computer boxes years ago so that being said in due time to he car will self distruct because those model cars are all computer functioned, so at this point it's like I was bought in to be a customer of obtaining unfair and unwanted debt that was sold to me when I walked in the dealership front door, ok this is against the law and I need some one to give me a call.
|
| 10/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
My problem is with XXXX XXXX XXXX, not Credit Acceptance Corporation. The car dealership was completely in the wrong and should make this right. Details below : On XX/XX/XXXX I applied for credit at XXXX XXXX XXXX in XXXX, TN. I received a call from XXXX XXXX the same day informing me they could get me approved with {$2500.00} down. XXXX was informed I had a co-signer if it would make things any easier or better for me and I was told no.
On XX/XX/XXXX I made an apt with XXXX XXXX to come in and purchase a vehicle. Upon arriving at XXXX I was met by XXXX XXXX and XXXX introduced him to be my salesperson. I informed XXXX of exactly what I was looking for, informed him that XXXX had given me specific cars to look at as she told me nothing older than a XXXX & nothing more than XXXX miles. I told XXXX safety was a huge thing for me as I have a XXXX-year-old who was also accompanying me that day. I looked at 2 vehicles and picked the one that I really loved. 30 minutes later XXXX came to me and took me outside to show me a different vehicle and that the payments on the vehicle of choice were going to be super expensive. I asked how expensive and was told " very expensive ''. I did not like the vehicle XXXX showed me & asked if there was anything else and XXXX acted as if this was my only option ; almost as if I was bugging him wanting to see more vehicles. After a while of looking around myself I finally found XXXX XXXX, the finance manager myself and asked him my options because my options could not just be 1 vehicle. He told me how much my payments would be on some vehicles but nothing really about the vehicles but told me XXXX would take care of that- XXXX never did. I was told the payment on my vehicle of choice was around XXXX so I did go with a different vehicle and the listed price of the 2nd vehicle was XXXX. I was having a lot of trouble making up my mind and asked again the price of the vehicle of choice and was told this time it was XXXX a month ( it changed in 10 minutes ). I decided to go with the 2nd vehicle based on payments alone.
After making my decision I went into XXXX XXXX 's office for paperwork. I expected this process to be like any other car I have purchased but XXXX really turned a screen toward me and on every page said sign here, sign here, sign here, sign here, sign here. There was absolutely no disclosure that I was purchasing anything additional. I was an idiot for signing but this should not have happened and I do not want it happening to anyone else.
While signing my life away I asked XXXX multiple times about gas, the car being cleaned up, etc and was told XXXX was taking care of that. I was walked to my car and XXXX took care of absolutely nothing ;
there was 90 miles to empty and the car was in the same condition it was when I test drove it. I got home that night and read all of my paperwork because it still did not feel right. I was charged for a deluxe extended warranty without given that option or disclosure. I was charged for GAP insurance
without given that option or disclosure. I was charged for Roadside Assistance without given the option. I called my finance company only to find out all of these were optional and I this was to be
disclosed as well as my options in loan terms, interest rates, etc. Absolutely none of this was explained to me, disclosed to me or even offered as an option.
I immediately text XXXX XXXX asking about returning the car because I did the math myself and if it I was given all the options I could have afforded my car of choice. It is XX/XX/XXXX and I have yet to get a text back from XXXX XXXX.
My mother knew the owner of the car lot and thought she would call and speak to him on XX/XX/XXXX and he informed her of what I wanted & needed as if I was some helpless woman incapable of making my own decisions. My mother even felt intimidated and left it at that.
The night of XX/XX/XXXX I left a XXXX review and instantly received a message from " XXXX '' who basically told me he would do whatever he could to resolve the situation. I informed XXXX of everything I just put in this. He said " the car wash and gas is an easy fix but what would you like to see happen '' I told XXXX XXXX wanted them to do what was right.
On XX/XX/XXXX I received a text from XXXX saying I signed the paperwork and everything was disclosed to me. I informed XXXX that it was not and the finance manager was too busy watching the football game and my XXXX year old was sitting right there to witness the entire transaction. I messaged XXXX later to see if there was any resolution, fuel, taking the vehicle back and doing what is right, them cleaning up the car, putting the floor mats in it that were left out etc, and noticed XXXX had then blocked me from any more communication.
|
| 08/24/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Im not giving CREDIT ACCEPTANCE CORPORATION any more of my money and I demand deletion from my consumer report, mail my car title to me, send my previous payments in the form of a check, and compensation for the distress and injuries. When I purchased my automobile, a CONSUMER CREDIT TRANSACTION took place, which means, CREDIT ACCEPTANCE CORPORATION didnt loan me anything. I refuse to pay this alleged debt and what CREDIT ACCEPTANCE CORPORATION is doing is illegal. Theyre stealing my identity and half XXXX honoring my XXXX XXXX XXXXXXXX letter. It doesnt work like that! What did you guys loan me? Show me CREDIT ACCEPTANCE CORPORATION account proving it! According to Federal law 15 USC 1605 Determination of finance charge is defined : Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. ( 2 ) Service or carrying charge. ( 3 ) Loan fee, finders fee, or similar charge. ( 4 ) Fee for an investigation or credit report. ( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. Im tired of going back and forth about something thats mine. CREDIT ACCEPTANCE CORPORATION little employee XXXX XXXX stated, I can confirm that your account was added to our Do Not Call list on XX/XX/2021. Specifically, an event was placed on your account that stopped all telephone and written communication with you. As a result, we have not called or sent you a letter since XX/XX/. However, your cease and desist letter does not prevent Credit Acceptance from accurately reporting your account information to the credit bureaus. Thats INDIRECT communication and IDENTITY THEFT. Did I give CREDIT ACCEPTANCE CORPORATION my consent to report something? CREDIT ACCEPTANCE CORPORATION constantly using profane language against my consumer report and accusing me of owing them something they NEVER gave me. Again, PROVE it! They want me to " pay '' but can't prove anything. I did not give CREDIT ACCEPTANCE CORPORATION my consent create an alleged account with my information or report any XXXX thing to my consumer report! Theyre ruining my reputation, causing emotional distress, and defamation of my character. CREDIT ACCEPTANCE CORPORATION is refusing to settle this and admit what theyre doing is wrong and unacceptable. Even the fraudulent behavior shows in the contract, which dont mean anything, because it was NULL AND VOIDED the moment fraud was discovered. I am attempting to get this matter settled before I file a Suit in Federal court. We all know CREDIT ACCEPTANCE CORPORATION do not have a leg to stand on in court. Furthermore, I have completed the administrative process with proof showing Ive tried to solve this matter prior to taking it to court. This is the last chance CREDIT ACCEPTANCE CORPORATION have to resolve things. CREDIT ACCEPTANCE CORPORATION NEVER rebutted any of my Affidavits so it stands. If Im lying, show me what you loaned me! That contract don't mean anything on CREDIT ACCEPTANCE CORPORATION behalf but it do show I paid my automobile with my XXXX XXXX. Now show me a LAW that says I have to pay this alleged debt. This is a FINAL ATTEMPT : If CREDIT ACCEPTANCE CORPORATION do not honor what I am asking for, there will be consequences. I am demanding Cease all communication INDIRECTLY regarding my consumer report, mail my title to me, refund all my previous payments in a form of a check, and monetary compensation for the injuries you've caused. XXXX, XXXX, XXXX or any other little minion employee, speaking on behalf of CREDIT ACCEPTANCE CORPORATION, the only response I want to hear is what Im asking for. If you do not wish to do that then just say, Take CREDIT ACCEPTANCE CORPORATION to Federal court. Simple! Good day.
|
| 01/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
This is a complaint for violating several Florida Statutes and demand for damages. The loan is usurious, as I have been charged an Annual Percentage Rate ( APR ) of over 18.49 %, which violates Florida Statute 687 INTEREST AND USURY ; LENDING PRACTICES : F.S. 687.02 ( 1 ) All contracts for the payment of interest upon any loan, advance of money, line of credit, or forbearance to enforce the collection of any debt, or upon any obligation whatever, at a higher rate of interest than the equivalent of 18 percent per annum simple interest are hereby declared usurious. However, if such loan, advance of money, line of credit, forbearance to enforce the collection of a debt, or obligation exceeds {$500000.00} in amount or value, then no contract to pay interest thereon is usurious unless the rate of interest exceeds the rate prescribed in s. 687.071.
F.S. 687.03 ( 2 ) Except as provided herein, it shall be usury and unlawful for any person, or for any agent, officer, or other representative of any person, to reserve, charge, or take for any loan, advance of money, line of credit, forbearance to enforce the collection of any sum of money, or other obligation a rate of interest greater than the equivalent of 18 percent per annum simple interest, either directly or indirectly, by way of commission for advances, discounts, or exchange, or by any contract, contrivance, or device whatever whereby the debtor is required or obligated to pay a sum of money greater than the actual principal sum received, together with interest at the rate of the equivalent of 18 percent per annum simple interest. However, if any loan, advance of money, line of credit, forbearance to enforce the collection of a debt, or obligation exceeds {$500000.00} in amount or value, it shall not be usury or unlawful to reserve, charge, or take interest thereon unless the rate of interest exceeds the rate prescribed in s. 687.071.
F.S. 687.147Actions for damages : ( 1 ) Any borrower injured by a violation of this act may bring an action for recovery of damages. Judgment shall be entered for actual damages, but in no case less than the amount paid by the borrower to the loan broker, plus reasonable attorneys fees and costs. An award may also be entered for punitive damages.
( 2 ) Any borrower injured by a violation of this act may bring an action against the surety bond or trust account, if any, of the loan broker.
( 3 ) The remedies provided under this act are in addition to any other procedures or remedies for any violation or conduct provided for in any other law.
The letter from your company dated XX/XX/2017 regarding the cancellation and credit for the GAP insurance in the amount of {$1100.00} should have been removed from the purchase price and the contract restructured to reflect the removal of the GAP insurance. Although the GAP insurance was purportedly canceled and credited to my account, the payments, interest, and duration of payments all remained the same so I would have still paid the same amount in the end. This is a violation of the Florida Deceptive and Unfair Trade Practices Act ( FDUTPA ). Also, I was constantly being harassed with robo-calls to my cell phone, which is a TCPA violation.
Violation of F.S. 537.012Repossession, disposal of pledged property ; excess proceeds.
( 2 ) Prior to engaging a repossession agent, the lender shall afford the debtor an opportunity to make the titled personal property available to the lender at a place, date, and time reasonably convenient to the lender and the borrower. Prior to taking possession of titled personal property, the lender shall afford the borrower a reasonable opportunity to remove from the titled personal property any personal belongings without charge or additional cost to the borrower. After the lender takes possession of the titled personal property, the lender, at the lenders sole expense and risk, may authorize a third party to retain physical possession of the titled personal property.
On Sunday, XX/XX/XXXX just prior to midnight, I was awoken from sleep with a banging at my door by a repossession agent who had my truck attached to his tow truck in the road. There was no notice given and I had to collect my personal belongings from the truck before they left while the neighbors watched. I called the police, but they did not help. I had a payment arrangement with Credit Acceptance and if given notice I would have borrowed the money to get caught up with the payments, as these payments have been a tremendous financial burden. I borrowed the money and paid to catch-up the payments and the repossession fees the following morning.
|
| 09/12/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
First and foremost, Credit Acceptance has had my loan since I bought a XXXX XXXX XXXX with over 100,000 miles on it. I traded in a car my sister gave me and received a set amount from XXXX XXXX XXXX in XXXX, N.Y. The trade in was the down payment and after the approval I was shocked to find a much higher price for the car at a higher rate than agreed to at the time of sale. My interest rate was never discussed until the very last minute and the signing process went too fast to properly go through the monthly fees.The payment came to {$390.00} per month. The sale price was {$13000.00}. They brought the total up to {$22000.00}, which is the price paid by XX/XX/XXXX.I had assistance with the car payments from several veteran organizations over the past 10 months since I was in/out of the hospital 4 times having a XXXX XXXX on my XXXX XXXX, XXXX to my XXXX & XXXX XXXX XXXX. I went back to work after each procedure to earn money to stay alive. The veteran 's groups helped me to get caught up and on a recorded line, the rep for CA said that I was current.The last help coming from the XXXX XXXX XXXX XXXX in XXXX, XXXX and the XXXX Unmet Needs program in XXXX, XXXX. I was still one month behind every month, no matter what I paid. I know that as a XXXX XXXX by trade, that I am allowed to record the phone call as long as the other parties were advised about the recording. The XXXX was on a recorded line with the rep for CA since they routinely record transactions made on behalf of veterans. I have a recording system in place for all business and I state that for every call that I record. Needless to say, the car was still behind and I landed a XXXX job as an XXXX XXXX for a large XXXX company. The man who brought me on XXXX, was called after CA cut me off again and demanded {$220.00} or they would not send me a signal to bypass the interruption device. He made a payment on my behalf to help me stay active. There were numerous interruptions by CA even after we made arrangements to make payments on a week to week basis. I tried to let them know if there was an issue with my pay, but they kept turning off the car. I am a XXXX and was being paid bi-weekly until I got to work for the company, who pays weekly. The problem with that is if I complete an inspection on a Monday and it is not reviewed that day or next, the job goes on the following weeks pay. The cut off for work is Wednesday, but the reviewers drag their XXXX and I do not see a full check until I have a good amount of work completed. I do get XXXX per mile for travel and submit my travel before Wednesday for all jobs that I schedule. The hurricane created a problem with communicating with the regional manager, the man who is in charge of assigning work and travel money. Much of the blame is on the weather, but I have not gotten a single response to my messages or email in 10 days. I was up against the wall on this and no matter how tough the situation is, CA does not care at all. They refuse to help and their actions result in people 's lives being altered due to lack of transportation.
Their blatant refusal to work with people that are their core customer base is unheard of in this economy. On one hand, they give anyone financing, on the other, they add {$9000.00} to the cost of a relatively poor performing vehicle, knowing it will not last the term of the loan. They repo as many cars as they finance. How they lasted 45 years without being sanctioned by the government is beyond me. The courts in every state are filling up with lawsuits, not to mention that in my case, they are obstructing governmental administration and they are going to be sued by me. I am trying to re-finance my loan today and get away from them, the same as I did 10 years ago when I had the misfortune of having them as my lender. The car dealers will end up in the suit as well, but the U.S Govt really needs to do something about their predatory lending practices. The BBB gave them XXXX of a star and rates them lowest on their list of companies. I am thoroughly disgusted with the XXXX way the customer service pinheads act towards people in crisis mode. Normally I never wish harm to anyone, but I do hope these people go through the pain I went through. Nothing good will ever come from doing business with them. I will seek to make them suffer like so many out here. If the CEO or owners of the company were drowning, I would throw boulders at them to watch them go down like so many customers. No help is in site. No hope for a resolution. Only pain in the horizon. Keep praying for justice people.
|
| 08/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XXXX/XXXX/XXXX my sister ( XXXX XXXX ) and I went to XXXX XXXX XXXX XXXX XXXX in XXXX XXXX to purchase a vehicle. We where dealing with a salesman named XXXX. We worked out a deal through credit acceptance was going to finance the car, which is a XXXX XXXX XXXX. They salesman named XXXX informed us we had been approved and we are now going over to finance to finish the deal. We over to finance did paperwork with a man named XXXX. As we were getting finished XXXX told us we still needed our bank statements, but we can still drive the car off the lot. He printed us a 2-temp tag and told us once you bring your bank statements back we can finish the deal and we will give you the 30-day. So XXXX took the statements back on XX/XX/XXXX. They told her there was an issue with her statement so she would need get print another copy and take it back. So on Saturday XX/XX/XXXX which was the day the 2-day tag expired we went back together to drop off her bank statement, they took the bank statement and told ok everything should be good on Monday we will call you. So I asked what about this tag it expires today, XXXX the salesman stated well as long as you do n't get pulled over you should be good. Everything will fall on us. So we left. I went home and I called back because that just did not sound right to me. I spoke with XXXX and asked her if we could get another temp tag or is there something else we can do, because I did n't feel comfortable with my sister driving around all weekend with an expired tag, her response was, it should be ok as long as you do n't get pulled over. So Sunday XX/XX/XXXX left the car parked in the driveway just to be safe. So Monday XX/XX/XXXX I called to XXXX XXXX to see if everything is ready as far as the tag the transferred me to a voicemail. I called back to talk to XXXX, they said he is with a customer. I continued several more times to call XXXX XXXX due to me being at work. No one would return my call or come to the phone. Then finally the lady XXXX called back, and said they talked to XXXX and the we just needed to come in and sign the rest of the paperwork to finalize the deal. So I went first when I got off of work at XXXX. Got there went to talk to XXXX who did the initial paperwork, and he walked me back over to the used dealer side and said the have your file over here. I asked him, Is everything ok? Did the deal not go through? He did n't answer my question he just said her sit here in this waiting area and Ill be right back, never came back I actually seen him walk out of a side door. So I waited about 30 minutes and then I walked towards the front, I saw XXXX to original salesman, and he said what is going on, I told him you tell me they called and told us to come back and now nobody knows anything. So he walked in the office and came back and said there was an issue with the bank statement and XXXX 's income so we cant do the deal you are going to have to return the car. So I called XXXX to bring the car to the lot. She brought the car back we talked to XXXX he claimed it was an income issue even with XXXX ' XXXX and my income. So returned the car and let the dealership on XX/XX/XXXX. On XX/XX/XXXX I got an alert that there was new info added to my credit report. It is showing that we have an open loan with Credit acceptance for XXXX open on XX/XX/XXXX. So I called this company and they confirmed that it was opened for the XXXX XXXX XXXX. I explained what happened to the finance company. They told me the never heard anything from the dealer and that I need to contact the dealer to they can send over the proper paperwork to get this removed from My and XXXX credit report. I called could not get through to any on so I left a message. A XXXX XXXX called back we spoke about the issue on XXXX and he assured me that he would get in contact with the finance company to get everything corrected. I called back to the finance company on XX/XX/XXXX to confirm and the still told me they have not heard anything from XXXX XXXX. I called back to speak with XXXX and left a message. He returned my call a few hours later and that is when I asked him for documentation s well, his first response we have n't we already talked about this? I told yes but I need documentation as well. He took my email address and said he would get something sent over, I have yet to receive it. My complaint, is that this company was misleading, falsified information, and poor customer service. And now due to them false reporting on our credit report, it is hindering us from finding XXXX another car.
|
| 04/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I purchased a car XXXX XXXX XXXX in XX/XX/XXXX from XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX. Car was financed threw Credit AcceptanceXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, the car was problematic from the very beginning. I was making the payment and had car insurance on car. However in XXXX of XXXX XXXX XXXX XXXX house that I worked at closed due to COVID. I did call Credit Acceptance due to being in a epedemic that was affecting the whole world I did not know when I would return to work. I asked for forbearance, lower payment or any relief that could be offered. I was told there was nothing could be done. I was unemployed and struggling going through extreme hardship. I again called Credit Acceptance to see could I return the car, I was told no. In XXXX a minor who was a passenger in car threw up all over the car, turned out he had XXXX, now making the car contaminated by XXXX. I did not park car in my garage out of fear of XXXX, I have a XXXX XXXXXXXX that I'm recovering from and did not want to jeopordize my health. I again called XXXX XXXX to see could they take mechanically problamatic car that was now XXXX contaminated. Again, I was told no. XXXX created an extreme financial and stressful hardship on me. In XX/XX/XXXX I did start a permanant job position and did start making car payments, however XXXX XXXX wanted me to pay on arrears, but I couldn't in XX/XX/XXXX while driving on highway along other cars going speed limit of XXXX mph the car abruptly stopped. The car abruptuly stopping created a very dangerous situation for me and other unknow parties on highway. XXXX XXXX towed XXXX to nearest repair shop. I than had to have car towed to my home from there. I called 6 diffrent auto repair shops and explained the situation all stated that if the timing chain broke it was 99.99 % probability engine was damaged. I again called XXXX XXXX and was told there was nothing I could do, I had bought and extended Maintenance contract on car they explained it had expired on XX/XX/XXXX. I was trying my hardest to get car repaired, I was unable to. middle of XX/XX/XXXX Credit Acceptance repossessed car while I was at work. I called Credit Acceptance and was told I needed close to {$1000.00} to get car out before it was auctioned off and I would be left still responsible for what was owed after car was sold. Credit Acceptance told me I had until the XXXX XXXX XXXX to try to get car out of We Reposses XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX which is towing lot that towed car. I had to call towing place that had the car to make appointment to retrieve personal possesion., at appointment on XX/XX/XXXX I was given a box that contained all the personal possessions in car, due to car no longer being in their possession I was told by Staff at Towing Place that car had already being sent out for auction. This happened freguently where Credit Acceptance told me one thing and did another. My credit report states the balance on car as {$17000.00} however on Credit Acceptance statement it has balance of {$21000.00}. I have documentation from Credit Acceptance stating I have until XX/XX/XXXX XXXX XXXX to get car out of possession because after that day it will be autioned off, when it had already being auctioned off end of XX/XX/XXXX. I at this point do not have a car, it's very difficult to get to my job that I desperatly need, and it is reflecting badly on my credit report making it impossible to buy another car. Now I'm being told that I will still have to pay the deficiency balance, that amount has not been figured out yet. However I was told that I would have to pay deficeniecy balance and it could come down to my wages being garnished. I am living paycheck to paycheck trying to get on my feet after all the health, financial and stressful hardship XXXX produced. I was never told the car was going to be sold or when. I'm reaching out to your organization due to wanting to get on my feet and not have this hardship continue. I never thought the car would give me such problems, I really thought Credit Acceptance would have lieniency while the world was going threw and epedemic. I'm hoping your organizition can give me relief, I'm very stressed, I can't sleep and my anxiety is threw the roof. I'm desperatly trying to hold on to my job. I have attached statement from Credit Acceptance stating after XX/XX/XXXX car would be sold, also Credit acceptance that shows balance of {$21000.00}.
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I must inform you that the contract you have provided contains several red flags that may indicate fraudulent activity. As a consumer in a common law jurisdiction or a state XXXXXXXX XXXX XXXX, i have certain rights that are protected by law.
You have not provided how the car was taken in peace during repossession? And I have provided evidence on how it was not.
You have not provided evidence on why you have inaccurate information on my credit account?
If a repossession was not taken in peace, and there is no evidence to prove it was taken in peace was it really? Especially if I have provided physical evidence through photocopy to you via email, on how it was not done in peace.
. the contract does not provide adequate information about the vehicle being sold. For example, there is no mention of the vehicle 's history, its condition, or any other relevant details. As a consumer, i have the right to receive accurate and complete information about the product you are purchasing, but this contract fails to provide that information.
Lastly, the contract includes a clause that allows the seller to assign their rights and obligations under the contract to another party without my consent. This goes against the principle of mutual agreement, as I have no say in who the seller decides to transfer their rights and obligations to.
The seller has been sending me improper redemption letter. here are some red flags that suggest the letter may not be in compliance with admiralty law jurisdiction or my jurisdiction of common law : 1. Lack of specific details : The letter does not provide any specific details about the vehicle being sold, such as its location, condition, or any other relevant information. This lack of transparency raises concerns about the legitimacy of the sale.
2. Inadequate disclosure : The letter does not provide a full disclosure of all the information pertaining to the vehicle, including its history, maintenance records, and any accidents or damage it has sustained. This failure to disclose important information could be seen as an attempt to hide potential defects or issues with the vehicle.
3. Unclear ownership : The letter mentions " Credit Acceptance Corporation '' as the entity selling the vehicle, but it does not provide clear evidence of their legal ownership or authority to sell the vehicle. Without proper documentation or proof of ownership, the sale may be considered invalid.
4. Threats of illegal action : The letter contains language threatening legal action against the debtor if they do not comply with the terms of the agreement. This could be seen as coercive or intimidating, and may violate applicable laws prohibiting abuse of process or unlawful threats.
5. Inconsistent formatting : The letter is written in a inconsistent format, with some sections using capital letters and others using lowercase. This lack of consistency could indicate a lack of professionalism or carelessness in drafting the document.
6. Missing signatures : The letter does not include signatures from any authorized representatives of Credit Acceptance Corporation, which could raise questions about the authenticity and validity of the document.
7. No reference to governing law : The letter does not specify the governing law under which the agreement was entered into or the sale is taking place. Failure to identify the applicable law could lead to confusion and disputes down the line.
8. Incomplete or missing information : The letter does not contain all the necessary information required by law to be included in a legally binding contract. For example, there is no mention of the purchase price, payment terms, or any other essential details.
9. Lack of accountability : The letter does not provide contact information.
10. Overall appearance of fraudulent activity : The letter contains several red flags that could suggest fraudulent activity, such as a hasty or uneven tone, vague language, or contradictory statements. These inconsistencies can make it challenging to determine the genuineness of the letter and the intentions of the party sending it. " I, Agent, XXXX XXXX for XXXX XXXX XXXX XXXX XXXX, hereby declare that all obligations and agreements entered into with the seller are null and void due to fraudulent activity, and I demand full compensation for any emotional distress caused by DECEPTION by the seller 's,
|
| 06/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Credit Acceptance does NOT have a CDCA license in Pennsylvania and therefore legally can not charge 21 % daily simple interest rate in PA. ( attached ) In brief, Pennsylvania law states .... Consumer Discount Company Act : 7 Pa. Stat. Ann. 6203 A lender who wishes to make loans in amounts less than {$25000.00} with interest rates greater than 6 % must be licensed under the CDCA. A licensed lender may make loans that are greater than the rate specified in the maximum interest rate law. ( 7 Pa. Stat. Ann. 6203. ). in the state of Pennsylvania.
Pennsylvania has two usury statutes that govern the maximum interest rates that lenders may charge in the state : 1. The Loan Interest and Protection Law ( maximum interest rate law ) ( 41 Pa. Stat. Ann. 201 ).
2. The Pennsylvania Corrupt Organizations Act ( 18 Pa. Cons. Stat. 911 ( h ) ( 1 ) ( iv ) ). In addition, the Consumer Discount Company Act ( CDCA ) requires individuals who wish to make loans of {$25000.00} or less at interest rates higher than 6 % to obtain a license ( 7 Pa. Stat. Ann. 6203 ).
The Pennsylvania Attorney General ( PA AG ) enforces the maximum interest rate statute and the Pennsylvania Corrupt Organizations Statute ( 41 Pa. Stat. Ann. 506 ; 18 Pa. Cons. Stat. 911 ( e ) ). The Pennsylvania Department of Banking and Securities enforces the maximum interest rate statute and the CDCA ( 41 Pa. Stat. Ann. 506 ; 7 Pa. Stat. Ann. 6212 ).
Maximum Interest Rate Law : 41 Pa. Stat. Ann. 201 Lenders can not charge an annual interest rate greater than 6 % on consumer loans that are : 1. {$50000.00} or less, for secured and collateralized loans.
2. {$35000.00} or less for unsecured and non-collateralized loans. ( 41 Pa. Stat. Ann. 201. ) The 6 % usury rate does not apply to : Business loans ( 41 Pa. Stat. Ann. 201 ( b ) ). Residential mortgage loans ( 41 Pa. Stat. Ann. 301 ).
A lender that violates this law : o May be required to pay a {$10000.00} fine for each offense ( 41 Pa. Stat. Ann. 505 ( b ) ).
o May face a civil action from the borrower and be required to pay the borrower : three times the amount of the excess interest and charges ( 41 Pa. Stat. Ann. 502 ) ; and attorneys ' fees ( 41 Pa. Stat. Ann. 503. ) o Knowingly and intentionally may face third degree misdemeanor charges ( 41 Pa. Stat. Ann. 505 ( a ) ).
Pennsylvania Corrupt Organizations Law : 18 Pa. Cons. Stat. 911 ( h ) ( 1 ) ( iv ) A lender can not charge an annual interest rate of 25 % or more on a loan. A person who violates that provision is considered to have engaged in racketeering activity and may face first degree felony charges. ( 18 Pa. Cons. Stat. 911 ( c ), ( h ) ( 1 ) ( v ). ) I have attached what Credit Acceptances " Simple Interest '' methodology. At the end of the loan i will have paid 189 % interest ontop of the principal. Meaning a XXXX loan I am paying 23K+ which is ghastly for a XX/XX/XXXX XXXX XXXX XXXX. I have asked to refinance, I have asked to pay off early. I was told they are " A second chance loan '' and basically I do not have the same rights as any other civilian who took a " normal '' loan. I feel that Credit Acceptance preys on consumers trying to restore their credit. They state on their website that 52 % of borrowers are a " sublime '' loan group. Hence, they did their research and clearly created a product to lock you in not caring that the vehicles that fall under this program are high mileage and old. The dealer that i bought vehicle thru closed within a week after purchase. Even though he told me my interest was 16.5 %, and after a year I could refinance, and that I could also make extra payments a month to put directly onto principal. This is all denied by Credit Acceptance. I believe the dealer lied to me to make the sale because they knew they were closing and could careless. Granted this is about Credit Acceptance, they are illegally charging high interest rate loans in a deplorable manor.
My second complainant with Credit Acceptance is harassment to collect payment under the Telephone Consumer Protection Act. If your payment has not reached their office by their due date. The start to call every phone number they have from a little before XXXX XXXX EST up to XXXX EST seven days a week, multiple times a day with a minimum of 3 calls. One it is illegal to call before XXXX and after XXXX and on Sundays. They have collected on interest, fees.
|
| 07/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
As a consumer who is constantly mindful of my credit and payment for debts owed, I am deeply troubled by a communication dispute that has unfairly damaged my credit standing by nearly 70 points for the next seven ( 7 ) years. I have a loan with Credit Acceptance Corporation that began In XXXX of XXXX when I purchased a XXXX XXXX from a used car dealer. Two months later, in XXXX of XXXX, I signed up for Credit Acceptance Corporation 's auto-pay service, to assure prompt payments. Even though I had auto-pay, each month I received unnecessary mail from Credit Acceptance about the bill, advertising material, and offers. A year later, in XX/XX/XXXX, I called Credit Acceptance asking to GO PAPERLESS. They said they don't have Paperless. I replied that I don't need paper bills or offers from the company since I'm on auto-pay. The representative responded that they could stop communication, but I never had any understanding that I would never be notified under any circumstances.
Late last summer ( XXXX ), I misplaced my ATM card at home. I phoned the bank asking to put a hold on it until I found it. XXXX insisted that the card be canceled. Though I found the card the next morning, the card was canceled. It was an otherwise minor event but could haunt me for the next 7 years. THIS IS GROSSLY UNFAIR.
In XXXX of XXXX, when my ATM number didn't allow the payment to be pulled from my bank account, Credit Acceptance did nothing, and in XXXX they reported me as 30 days delinquent. This caused my CREDIT SCORE TO PLUMMET BY 70 POINTS. I found out from a credit reporting service I subscribe to and I quickly called Credit Acceptance and promptly paid them, as I have each month of the loan. Because the auto-pay was set up over a year back, I thought it pulled directly from my bank account, not through my ATM card.
When I contacted Credit Acceptance Corporation, asking that they reverse the 30 days late on my credit reports, because they never notified me that the auto-payment did not pull from my bank account, they replied that on XX/XX/XXXX, I had requested a " Cease and Desist '' order, which I had never heard of. They can see that I'd never missed a payment, which is proof of the fact that it happened in error. After some online research, I learned that this " cease & desist, '' is usually used when a customer has a dispute with a company and the customer feels legally abused. In this case, why would someone with no problems with a company ask for a Cease & Desist order? I only wanted to go PAPERLESS and it has caused tremendous difficulty.
Over the past 7 months, I have constantly reached out to Credit Acceptance, and to the 3 bureaus, only to be rebuffed by CreditAcceptance and given the " party line '' that I asked for no contact ( which I DID NOT ). This is a HUGE misunderstanding and the company 's policy should immediately be changed. Paperless and Never Contact me, are two grossly different requests. They must be decoupled in the Credit Acceptance rules & regs. This is a disservice to the company 's customers. Asking to be paperless is recommended in most company 's rules. A rule stating if you want to be paperless, the only option you have is to never be contacted under any circumstances is frankly asinine. What conscious corporation doesn't have a paperless option?
Collaterally, I just re-signed up for automatic payment today, and their automated telephone payment services instructions state that you are signing up for notices and disclosures, which goes against their avowed " Cease & Desist '' rule, which I never asked for.
I am asking once again, in the spirit of goodwill, for a customer who never missed a payment, please remove this 'error in communication caused, ' blemish from my credit report with the three bureaus.
Certainly, Senator XXXX XXXX 's vision for Consumer Protection did not have this kind of outcome in mind. Rather than protect this consumer, Credit Acceptance is harming me, for no clear reason. Credit Acceptance employees are only following the Company 's rules, but these rules need immediate decoupling. WHY DON'T THEY OFFER PAPERLESS?!
This is an ongoing nightmare. PLEASE HELP me TO GET THIS UNDESERVED NEGATIVE MARK OFF MY CREDIT REPORT.
Thank you, XXXX XXXX XXXX XXXX cc : Senator XXXX XXXX Mr. XXXX XXXX, CEO Credit Acceptance Corporation New Jersey Senator XXXX XXXX
|
| 02/03/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I obtained a vehicle at XXXX. I was financed at a 22.99 % through Credit Acceptance. After paying almost XXXX, I was advised that I still owe almost XXXX. To my horror, I did not realize that financing was almost at 50 % with Credit Acceptance until My vehicle was hit while it was parked. Insurance paid almost XXXX towards the vehicle and I was waiting for the Gap Insurance to take care of the remaining balance. During this time, I spoke to over 25 representatives who never advised me that Gap Insurance does not cover pass due balances. This drag out over a period of two months where more than 2 payments were missed while waiting for Gap Coverage. Once Gap Insurance was paid, they only paid about XXXX leaving another balance on the loan. Credit Acceptance failed to update my Credit with accurate information. I continued to callback and once this was paid was when I was advised that Gap Insurance does not pay past due balances.
I called to advised the Representative at Credit Acceptance that this seems like unfair practices as out of the 25 representatives I spoke to, no one ever offered me a payment plan during this entire ordeal. I was blindsided at how they purposely withheld information from the consumer. I was concerned with getting my balance paid off since I paid extra to have Gap Insurance for those unfortunate incidences that may occur in life. Out of all the questions I asked to insure that they claim was paid off by Gap Insurance, I don't understand why this information was withheld when as a consumer.
I spoke to XXXX in the Insurance Department at Credit Acceptance who is a Senior Specialist on XX/XX/21 at XXXX Central Time. She advised that the only notes that it shows on my Account is that I called regarding Gap Insurance and does not have any additional notes. I advised her that I was not advised by any of the representatives that Gap doesn't cover past due payments that were accrued prior to Gap Closing. I advised that I find that the representatives are unprofessional and do the minimal work and that is why I am having this dilemma on this account. I requested to speak to another Supervisor due to her condescending tone and nature. I spoke to XXXX who is a Senior Specialist in the Insurance Department who advised that I still had a balance on the account. When asked what the remaining balance on the account was, he advised he could not give me that information as the account had been transferred to a different department. This is just one of the instances of how Credit Acceptance Representatives manage Customers Accounts and why I and so many other consumers have fell victim to the Unfair Practices at Credit Acceptance. I spoke to XXXX in the Collection Department at Credit Acceptance as well who also would not make any adjustment to the account based upon the term.
I believe that Credit Acceptance is taking advantage of people who have less that perfect credit. I am not sure of the State or Federal Statues regarding financing individuals but somehow this company is getting away with financing individuals at almost 50 % - 65 % of the vehicle that they purchased. I know it seems like they have dotted all their i 's and crossed all their t 's, but as a consumer how our we getting sucked into these type of situations without it being required to put the information in writing that the Consumer can understand versus a whole stack of paper the dealer wants you to read through during closing? I believe there should be some type of class action lawsuit where consumers who have experienced this same type of horror with Credit Acceptance can have some justice.
My experience was around XXXX and not only was I a great customer who made all my payments on-time prior to someone hitting my car, but I was a customer who wanted to ensure that I did everything possible to ensure this loan was paid off. I paid XXXX in 2 years and they still carried over the APR on the loan for the 5 year term. How are they able to charge APR for 5 years for a contract that only went 2.5 years? There is something very wrong with Credit Acceptance business practices and I would like to know how they are able to do business where they are able to charge twice for a car and collect the full APR on a contract without fulfilling the entire contract?
|
| 08/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Per the Privacy Act of 1974 as a federally protected consumer I am now revoking any and all authorization I the consumer may have given you written, non written, verbal, and nonverbal per 5 U.S. Code 552a.
Per the FCRA as a federally protected consumer I am now opting out of any and all authorization I the consumer may have given you written, non written, verbal, and non verbal per 15 USC 6802.
Credit Acceptance can not collect on a discharged debt. This is now considered a certificate of indebtedness per the IRS and income can not be reported.
In Credit Acceptance terms and conditions they agreed not to share my information with non affiliates. XXXX is not an affiliate of Credit Acceptance. The only true credit bureau is the CFPB and they DO NOT furnish consumer reports.
Credit Acceptance must refund the remaining balance of the consumer account upon its termination. This is your 7 day notice to reuturn ALL money due from this consumer account.
1026.11 Treatment of credit balances ; account termination.
( a ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( 1 ) Credit the amount of the credit balance to the consumer 's account ; ( 2 ) Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number.
( b ) Account termination.
( 1 ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge.
( 2 ) Nothing in paragraph ( b ) ( 1 ) of this section prohibits a creditor from terminating an account that is inactive for three or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance.
( c ) Timely settlement of estate debts ( 1 ) General rule.
( i ) Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an administrator of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner.
( ii ) Application to joint accounts. Paragraph ( c ) of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account.
( 2 ) Timely statement of balance ( i ) Requirement. Upon request by the administrator of an estate, a card issuer must provide the administrator with the amount of the balance on a deceased consumer 's account in a timely manner.
( ii ) Safe harbor. For purposes of paragraph ( c ) ( 2 ) ( i ) of this section, providing the amount of the balance on the account within 30 days of receiving the request is deemed to be timely.
( 3 ) Limitations after receipt of request from administrator ( i ) Limitation on fees and increases in annual percentage rates. After receiving a request from the administrator of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by 1026.55 ( b ) ( 2 ).
( ii ) Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph ( c ) ( 2 ) of this section is received within 30 days after disclosure.
|
| 05/12/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
Affidavit of Truth There is abundant evidence that Credit Acceptance uses abusive, deceptive, and unfair debt collection practices in an effort to destroy the emotional and mental health of a consumer. Furthermore through your abusive efforts and immoral intent, you trick possible creditors with reporting tactics to consumer reporting agencies. Tarnishing a natural person/consumer character, making them seem as if they lack credit worthiness and character.
Pursuing 15 USC 1602 the term credit means the rate granted by a creditor to a debtor to defer payment or debt or to incur debt and defer its payment. Credit is a right, like the right to bear arms. Credit acceptance with your extortionate, false and misleading debt collection practices I can and will prove that your main intent is to punish me for nonpayment, because I was able to expose consumer violations the following : Truth in Lending violations, Fair Credit Reporting Act Fair Debt Collection Practices Act and Title 18 Chapter 41 Extortion and Threats.
Over the past year credit acceptance, you managed to re-aged my consumer report 4-5 different times in an effort to report negative, false misleading information over a longer period of time. Credit Acceptance notified me in writing, that my payment of {$1100.00}, to retrieve my vehicle after the XXXX repo in XX/XX/2022, automatically reinstated my contract. Meaning, re-aged my consumer report for further negative abusive and extortionate purposes. Your purpose was to punish men for none payment after I exposed XXXX violations found in your installments contract. I have documentary evidence to prove that all.
Credit Acceptance your extortionate intent was clear to start. You intentionally ignored Fair Credit Reporting Act directives. 15 USC 1681c ( c ) Requirements relating to information contained in consumer reports, clearly and adequately acknowledges a 180-day expiration period on reporting of delinquent accounts. My consumer report reads as follows, 30 days late 5 times, 60 days 1 time, 90 late days 5 times, thats a total of 660 days!
For an additional, 480 extra days Credit Acceptance was committed to the following, negatively effecting 'my right to credit, destroying my credit worthiness, arrogantly refusing to address my injuries by them, bully me, the consumer/natural person, invade my privacy and demand payments after financing extortionate extensions of credit. The only way to do that was re-age my consumer report, pursuant 15 U.S.C 1681s-2 ( 5 ) ( A ) Responsibilities of furnishers of information to consumer reporting agencies a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
A person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any familiar action, shall not later than 90 days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on that immediately preceded the action, pursuant 15 U.S.C 1681s-2 ( 5 ) ( A ).
Credit Acceptance I demand my right to rescind this transaction, I notified you of my right to do so over 60 days ago. After notification of my right to rescind this transaction, pursuant 15 U.S.C. 1635 Right of rescission as to certain transactions, you responded with letterhead saying you refused to rescind the transaction without explanation as to why? By refusing my right ; request you violated federal consumer by not doing and not clearly conspicuously disclosing my right in our initial communication.
I immediately respond with proof that Credit Acceptance is in the business of Financing extortionate extensions of credit, with this affidavit I have also proven your collection practices are extortionate also, pursuant the following 18 U.S.C. 893 Financing extortionate extensions of credit, 18 U.S.C. 894 Collection of extensions of credit by extortionate means and 18 U.S.C. 1341 Frauds and swindles.
I have notified the Consumer Financial Protection Bureau, XXXX XXXX XXXX Fair Trade Commission.
XXXX XXXX
|
| 07/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I received a letter from yall stating that you were trying to give me my title, never have I had a conversation with Credit Acceptance over a title yall have constantly called me about paying my note which I did all up until no one would give me my tags I had finance in I lost my job, I have to pay XXXX to take me everywhere XXXX $ Ive took the biggest financial lost Im now behind on every bill I called XXXX at the revenue office in XXXX AR right in of their employee XXXX XXXX when she told me something wasnt right because people come in here all the time with checks for XXXX never this little though it was only XXXX XXXX Who answered the phone said Credit Acceptance said no which had me and XXXX puzzled because if yall said no why did I receive a check. Then I call credit acceptance and found out yall did finance my tags in but I still never received them I call yall assured me me you would get me my tags then I never got them. The contract is a void I never signed it nor did I ask them to put a extra extended warranty on my car then XXXX XXXX stated I had to have gap insurance or no deal the day I first contacted yall and asked to be out this contract which was bogus and a void you told me it was up to the dealership Never once did yall try helping me. After that I took a good look at the contract which I never signed I have been working on my credit a year now and I know my credit was not bad but yall finance me at XXXX and I still havent received my credit report but dont worry I will they charge me XXXX for financing. He told me I would only pay XXXX for the car for 28 months as as you can see on the contract cash price XXXX but he charged me XXXX and when Im done paying I will be paying what the car is worth with when it came out then XXXX kept trying to tell me my credit was low that credit Acceptance said I only had the option of two cars a XXXX and a XXXX that came in the day before I picked out and XXXX XXXX XXXX But XXXX said yall told me I couldnt have it because of my credit I was totally taken advantage of everything I built credit wise yall have taken from me then call me everyday a bout a carnote that was voided when you refuse to give me my tags then I tried fixing this problem with the XXXX XXXX XXXX contacted me again stating that weee gon na figure out how to get you your tags then you responded to the XXXX stating you seen a paper I signed for a withdraw from my account yes you did for them to take my paper out each month. XXXX falsified I only got back XXXX in taxes I gave XXXX XXXX and bought furniture from XXXX XXXX with the rest I contacted yall when you overdrated my account twice which raised my car note up to the point that y felt like this car deal has dragged me to my lowest. Neither time did you try to help me when u knew for a fact the whole deal was fraud at its finest but I have a copy of everything and not just me the XXXX Inspector General Attorney General XXXX XXXX Financing fraud, Fraudulent misrepresentations, deceptive practices unethical immoral behavior. When i feel scammed by XXXX and Credit Acceptance, im hiring a lawyer. Someone sign my name on the back of that title too I financed that car XXXX knowing Im on a set income, my daughter SSI my Son only got XXXX in SSI and XXXX in child support thats comes on the first no other day I feel like I was set up up to fail when I left to go pick up my son from school in the middle of financing I can get documentation it was around XXXX thats when I believe that contract was tampered with but at the end of the day I still didnt get my tags he kept saying I had bad credit and my credit wasnt bad he said credit Acceptance almost wouldnt take the deal and I called yall and told you exactly what was going on and not one time did yall try to fix I call yall trying to fix it when I started my job and still no tags so credit Acceptance is just as responsible than XXXX XXXX interest rate paid thats on a XXXX dollars less that what the car is worthThen yall come take the car without offering me My belongings we all know why tho, but XX/XX/XXXX it was already a breach of contract when I never received my contract this whole. I want this off my credit I want my money back, everything I lose will have back
|
| 03/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have been disputing my credit report account information as inaccurate and reporting errors with XXXX XXXX XXXX XXXX. I found out about the alleged debt when it was to late. I did not have any knowledge nor did I receive any notifications of the alleged debt. XXXX removed all errors and inaccurate information.
XXXX and XXXX are still reporting errors and inaccurate information.
Ive contacted both credit bureaus XXXX Credit Bureau and XXXX Credit Bureau numerous of times and disputed those errors and inaccurate information thats remaining on my credit report. Ive also asked them to validate the debt, both credit bureaus have come back to me and stated they were able to verify and validate this debt. How is this possible? Under the laws of the FDCPA, I have contacted both collection agencies myself and have been unable to get them to verify that this is indeed my debt with physical documentation.
XXXX is also is reporting errors and incorrect information with the creditor Credit Acceptance Corporation as in late payments. I was never late on this account. I have disputed this error and inaccurate information and I have asked XXXX to validate the account by sending me physical documentation as in the original signed contract bearing my signature including the amount of the monthly payment and the monthly payment due date, copies of the original cashed checks used for bill payment including the dates, bank statements showing my payments including the dates. The dates of the alleged late payments are as follows XX/XX/XXXX and XX/XX/XXXX, XXXX through XXXX of XXXX, XX/XX/XXXX, XXXX through XX/XX/XXXX and XX/XX/XXXX. XXXX is reporting the following for the creditor Credit Acceptance : Date Opened XX/XX/XXXX, Monthly Payment {$0.00}, Responsibility Joint Account, Account Type Installment Account, Loan Type AUTOMOBILE, Balance {$0.00} Date Updated XX/XX/XXXX, Payment Received {$2500.00}, Last Payment Made XX/XX/XXXX, High Balance {$20000.00}, Pay Status Current Account, Terms {$0.00} per month, paid Monthly for 66 months, Date Closed XX/XX/XXXX, Remarks CLOSED.
Please validate or remove from credit I'm sure you are aware of the provisions in the Fair Debt Collection Practices Act ( FDCPA ). However, I would like to point out that your firm has violated provisions of the FDCPA by implying that the legal status of the debt is collectible by reporting the alleged debt to the credit bureaus. The exact statute : [ 15 USC 1692e ] ( 2 ) The false representation of -- ( A ) the legal status of the alleged debt and ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt.
I am also doubtful that you would have adequate documentation to prove in court that you have the right to report this negative information on my credit report, and therefore you are in violation of the Fair Credit Reporting Act as well as the FDCPA. However, I will give you the chance to prove that you are lawfully entitled to report this information by requesting an investigation.
Under the FDCPA I am also invoking my right to ask you to stop contacting me unless you can provide adequate validation of this alleged debt or notification that you are ceasing collections activities.
Please remove this account immediately from my credit report or I will have to take legal remedies which may include lawsuits and notifying our state attorney general 's office. In addition, I'm sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies. Under the FCRA and the FDCPA, each violation is subject to a {$1000.00} fine, payable to me.
As per the FCRA, only accurate and timely information may be listed on my credit report. Section 609 of the FCRA gives me the right to see what Credit Acceptance the furnisher sent to the credit reporting agency XXXX as evidence or any physical documentation that the information is correct. The information needs to be verifiable, so if its not, it should be removed from my credit report. You have 30 days to send me physical and verifiable documentation if not Please remove these accounts immediately from my credit report.
|
| 04/01/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
TILA RESCISSION NOTICE
DATE SENT:XX/XX/XXXX
VIA CERTIFIED MAIL, RETURN RECEIPT REQUESTED XXXX
CREDIT ACCEPTANCE
XXXX XXXX XXXX XXXX XXXX XXXX
TO WHOM IT MAY CONCERN:
PURSUANT TO THE PROVISIONS OF THE TRUTH IN LENDING ACT (TILA), 15 U.S.C. SECTION 1635, I HEREBY RESCIND THE ABOVE-REFERENCED LOAN, DUE TO VIOLATIONS OF TILA, INCLUDING BUT NOT LIMITED TO THE UNLAWFUL FAILURE TO GIVE TIMELY AND PROPER DISCLOSURES REQUIRED UNDER TILA.
IN ACCORDANCE WITH THE TRUTH IN LENDING ACT I EXERCISED MY RIGHTS UNDER THE FEDERAL TRUTH IN LENDING ACT, 15 U.S.C. CHAPTER 41 DUE TO THE FOLLOWING VIOLATIONS:
1. 15 U.S.C. 1601(A)(B)- FAILURE TO GIVE MEANINGFUL DISCLOSURE OF CREDIT TERMS; I WAS UNINFORMED OF THE USE OF MY CREDIT NOR DID I RECEIVE ADEQUATE COST DISCLOSURES.
2. 15 U.S.C. 1611- THE LENDER WILLFULLY AND KNOWINGLY PROVIDED ME WITH FALSE AND INACCURATE INFORMATION AND FAILED TO PROVIDE TRUE AND ACCURATE INFORMATION WHICH THEY ARE REQUIRED TO DISCLOSE UNDER THE PROVISIONS OF THIS SUBCHAPTER OR ANY REGULATIONS ISSUED THEREUNDER.
3. 15 U.S.C 1662, 15 U.S.C. 1605(A)(B)(C), 12 C.F.R. 1026.4(A)(B)- ILLEGAL ADVERTISEMENT AND REQUIREMENT FOR A DOWN PAYMENT IN CONNECTION WITH AN EXTENSION OF MY CONSUMER CREDIT; I WAS NOT INFORMED THAT THE FINANCE CHARGE IS THE SUM OF ALL CHARGES YET YOU ADDED THE FINANCE CHARGE, AMOUNT FINANCED, AND MY DOWN PAYMENT BUT DID NOT SUBTRACT ANYTHING FROM THE TOTAL SALE PRICE. I DID NOT RECEIVE FULL DISCLOSURE OF THE FINANCE CHARGE. I WAS ALSO MISINFORMED BY CREDIT ACCEPTANCE, THAT A DOWN PAYMENT WAS REQUIRED IN CONNECTION WITH AN EXTENSION OF MY CONSUMER CREDIT IN ORDER TO FINANCE AND PURCHASE THE VEHICLE; MY DOWN PAYMENT DID NOT REDUCE THE TOTAL SALE PRICE IN FACT IT WAS BOOSTED FROM XXXX XXXX XXXX I ALSO WAS NOT INFORMED OF LIFE, ACCIDENT, HEALTH, PROPERTY DAMAGE AND LIABILITY INSURANCE PREMIUMS INCLUDED IN FINANCE CHARGE.
4. 15 U.S.C. 1635- FAILURE TO PROVIDE THE INFORMATION AND RESCISSION FORMS REQUIRED UNDER THIS SECTION TOGETHER WITH A STATEMENT CONTAINING THE MATERIAL DISCLOSURES REQUIRED UNDER THIS SUBCHAPTER, IN ACCORDANCE WITH THE REGULATIONS OF THE BUREAU.
PURSUANT TO 15 U.S.C. 1635(F), MY RIGHT TO RESCIND THIS LOAN EXTENDS FOR THREE-YEARS AS A RESULT OF VIOLATIONS UNDER THIS SUBCHAPTER. MY RESCISSION NOTICE HAS BEEN SENT TO THEM WITHIN THAT TIME PERIOD.
IN ACCORDANCE WITH 15 U.S.C. 1635, 15 U.S.C. 1640, AND THE U.S. SUPREME COURT RULING IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I NEEDED ONLY TO PROVIDED YOU (THE LENDER) WITH WRITTEN NOTICE EXERCISING MY RIGHT TO RESCIND WITHIN THE THREE-YEAR PERIOD ELAPSE. NO COURT ACTION IS REQUIRED. THE U.S. SUPREME COURT ALSO RULED THAT I AM ENTITLED TO ADDITIONAL RELIEF IN THE CASE OF AN INDIVIDUAL ACTION TWICE THE AMOUNT OF MY FINANCE CHARGE IN CONNECTION WITH THE TRANSACTION WHICH IN MY CASE WILL BE XXXX NOT INCLUDING THE RETURN OF ALL MONEY OR PROPERTY FOLLOWING RESCISSION.
I RESERVED ALL RIGHTS TO RAISE ADDITIONAL OR ALTERNATIVE GROUNDS FOR RESCISSION UNDER FEDERAL OR STATE LAW.
CREDIT ACCEPTANCE HAVE TWENTY (20) DAYS AFTER RECEIPT OF THIS LETTER TO RETURN TO ME ALL MONIES PAID BY ME IN THE TRANSACTION AS WELL AS ADDITIONAL RELIEF ARISING FROM THE VIOLATIONS UNDER THE TRUTH IN LENDING ACT.
THEY WERE SUPPOSED TO TAKE ANY ACTION NECESSARY OR APPROPRIATE TO REFLECT THE TERMINATION OF THE SECURITY INTEREST CREATED UNDER THIS TRANSACTION. IF THEY DID NOT CANCEL THE SECURITY INTEREST AND RETURN ALL CONSIDERATION PAID BY ME WITHIN TWENTY (20) DAYS OF RECEIPT OF THIS LETTER, THEY WOULD BE RESPONSIBLE FOR FURTHER ACTUAL AND STATUTORY DAMAGES PURSUANT TO 15 U.S.C. 1640(g). BUT I RECEIVED A LATE PAYMENT LETTER FROM CREDIT ACCEPTANCE EVEN THOUGH THE CONTRACT WAS VIODED BEFORE THE PAYMENT WAS DUE.
I ALSO ATTACHED AN INVOICE FOR THE AMOUNT OWED XXXX AND IF THE AMOUNT INVOICED WAS SOMEHOW INACCURATE THEY WERE TO PROVIDE ME WITH AN ITEMIZATION OF THE LOAN DISBURSEMENTS, THE LOAN CHARGES, THE CURRENT PRINCIPAL BALANCE, ALL PAYMENTS RECEIVED FROM ME, AND THE FINANCE CHARGE SO THAT WE MAY DETERMINE THE EXACT AMOUNT NEEDED FOR TENDER.
CREDIT ACCEPTANCE IS IN CLEAR VIOLATIONS OF THE TRUTH IN LENDING ACT.
|
| 11/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/2021, I certified mailed Credit Acceptance notice of rescind, pursuant to 12 CFR 1026.23 ( a ), Credit Acceptance received the letter on XX/XX/2021. On XX/XX/2021 @ XXXX pm XXXX from the compliance department called me regarding notice of rescind directed to XXXX XXXXXXXX XXXX XXXX asking me what my demands were or what is it that I wanted. I informed her that I was giving my notice to rescind the credit transaction due to the failure of proper disclosure upon signing the contract, as well as letting her know I have security interest in the contract, and I want to exercise my right to rescind the transaction. I also informed her that I wanted the security interested terminated 12 CFR 1026.23 ( d ) ( 1 ), as well as ALL money refunded back to me, 12 CFR 1026.23 ( d ) ( 2 ). Once the right of rescission becomes void, I will not be liable for any amount, including finance charge, pursuant to 12 CFR 1026.23 ( d ) ( 1 ).
After the call XXXX informed me, she would get with the legal team and call me back on the following Monday, which was supposed to be, Monday XX/XX/2021, but I did not receive a call from XXXX until today XX/XX/2021 @ XXXX am. I contacted XXXX shortly have her missed, hoping Credit Acceptance would meet my demands pursuant 12 CFR 1026.23 ( d ), instead according to XXXX and the legal team, concluded after an alleged internal investigation that I was given the proper disclosures and Credit Acceptance contract met all state and federal laws. She informed me that they found through their investigation that I was given the appropriate disclosure associated with my contract and that it is bonding and lawful. When I asked her how Credit Acceptance investigated their finding that I was given proper disclosures, was it through XXXX, XXXX, or XXXX, XXXX informed me that we didnt find in our investigation that we were obligated to research that. So now the question remains How did Credit Acceptance do a thorough investigation if theyre not obligated to ensure proper disclosures were given to consumers? She stated that I signed a declaration of electronic signature than later stated I DID NOT sign a declaration of electronic signature agreement, but I actually signed a paper contract with the dealer. Which leads me believe that an alleged thorough investigation was completed, because she wouldve known that information off hand. I also informed her that I wanted to original copy of my contract with my wet signature, and she informed me that the dealership has that copy and not Credit Acceptance.
I had to remind XXXX when I spoke with her on Friday, XX/XX/2021, that I was exercising my right to rescind my cancel transaction pursuant to 12 CFR 1026.23 ( a ) not disputing the contract, as the contract is between Credit Acceptance and XXXX XXXX not me. She then asked, what is it that I wanted or my demands and I explain to her my demands thoroughly, pursuant to 12 CFR 1026.23 ( d ), nothing additional or nothing less than what the federal law requires when such law has been exercised. Instead of Credit Acceptance acknowledging federal law she informed me that this is the ONLY way for them to respond to this alleged right of rescission. ( By doing an investigation ). After XXXX made that statement, I informed XXXX that once a consumer exercise their right of rescind the security interest is automatically negated regardless of its status and whether or not it was recorded or perfected pursuant to 12 CFR 1026.23 ( d ) ( 1 ). Nothing else was mentioned about the right of rescission besides her stating this is our finding.
This only leaves me with several questions about Credit Acceptance. Is Credit Acceptance exempt from Federal Law? Does Credit Acceptance not have to comply with federal regulations? Does Credit Acceptance not have to follow Truth-In-Lending Regulations Z? Is Credit Acceptance exempt from complying with the effect for rescission, pursuant to 12 CFR 1026.23 ( d ) ( 1 )?
If all of those questions are NO, then why XXXX is making such statements to me that Credit Acceptance only way to respond to an alleged right of rescind is to do a thorough investigation.
|
| 08/23/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I was at work on XX/XX/2018 and my boss gave me paperwork stating that someone sent a request to garnish wages from my salary. When presented with the paperwork the debt is unknown. I called the attorney on the notice and they gave me push back on presenting evidence that this debt belongs to me. On the letter, they listed my address as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX. I haven't resided there in 5 years. I'm requesting for proof of debt.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XX/XX/2018 Credit Acceptance Corp XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX RE : Unknown To Whom It May Concern : This letter is being sent to you in response to notices sent to me from your company and more importantly, due to your erroneous reporting to the Credit Bureau { s }, the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 { b } that your claim is disputed and validation is requested.
This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.
Please provide me with the following : What the money you say I owe is for : Explain and show me how you calculated what you say I owe : Provide me with copies of any papers that show I agreed to pay what you say I owe : Provide a verification or copy of any judgment if applicable : Identify the original creditor : Prove the Statute of Limitations has not expired on this account : Show me the you are licensed to collect in my state : Provide me with your license numbers and Registered Agent or Agent of Service : At this time I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus { XXXX, XXXX or XXXX } this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate to bring legal action against you for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character If your offices are able to provide proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist.
Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes listing any information with a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate, when in fact there is no provided proof that it is accurate.
If your company fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit report and a copy of such deletion { to any/all of the 3 major credit reporting bureaus : XXXX, XXXX and XXXX } request shall be sent to me immediately.
I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by USPS.
It would be advisable that you assure your records are in order before I am forced to take legal action against your company and your client. This is an attempt to correct your records, any information obtained shall be used for that purpose.
Best Regards, XXXX XXXX
|
| 10/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
consumer, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States RE : 15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies Account XXXX XXXX NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT You are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal, family and household purposes which is also damaging my ability to obtain consumer essential goods. You and your inaccurate reporting have damaged my livelihood.
15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate.
.
Duty-A moral or legal obligation ; a responsibility Accurate- correct in all details ; exact Prohibition- the act of prohibiting by authority ; the action of forbidding something ; a law or regulation forbidding something As defined by IRS EVEN IF YOU DIDNT RECEIVE A FORM 1099-C, YOU MUST REPORT CANCELED DEBT AS GROSS INCOME ON YOUR TAX RETURN. THE IRS CLEARLY DEFINES A CHARGE OFF AS GROSS OR ORDINARY INCOME, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT. Which in fact makes your reporting of this account inaccurate.
By definition the IRS clearly says a canceled debt or charge off is income. The reporting of this account as a debt is inaccurate, 15 USC 1681s-2 says you XXXX is a furnisher of information to a consumer reporting agency. You are prohibited by law to not FURNISH inaccurate information. I demand you to cease and desist the reporting of incorrect/inaccurate information.
15 USC 1681s-2 ( a ) ( 1 ) ( A ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate.
You are hereby put on notice that you are furnishing incorrect and inaccurate information.
A lender must file 1099-c and send me a copy if the amount of debt is {$600.00} or more. And the lender is a financial institution, credit union, federal government agency, or other applicable entity as earlier discussed in Chapter 1 15 USC 1681s-2 ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.
The continued reporting of this inaccurate information is a clear violation of the law 15 USC 1681s-2 of your responsibilities as a furnisher of information.
You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to cure and DELETE this erroneous inaccurate account from my consumer report.
You have ( 10 ) ten calendar days to DELETE THESE ACCOUNTS FROM MY CONSUMER REPORT.
As well as XXXX XXXX XXXX or any derivates thereof and all addresses, employers and birth year under the privacy act of XXXX and the right of financial privacy act of XXXX, all personal information relating to anyone but XXXX XXXX as all addresses are inaccurate information. Report number XXXX REMOVEXXXX XXXX XXXXXXXX and any address associated with that name, it is not me.
XXXX Auto-charge-off and XXXX-charge-off
|
| 01/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I have been contact with Credit Acceptance Corporation disputing the transaction on a vehicle that was Repoed a XXXX XXXX XXXX. CAC have been in violation of this whole transaction when they took on this " Assignment ''. When I went to purchase the vehicle XXXX XXXX XXXX informed me that Credit Acceptance Corporation was requesting a cash down payment of {$3500.00} in order to proceed with purchasing the vehicle. I gave a cash down payment of {$3500.00}. According to TILA ( TRUTH IN LENDING ACT ) when there a finance charge in connection with a consumer credit transaction there should be no comingling. The finance charge does not include charges of a type payable in a comparable cash transaction. In the Retail instalment contract it states that IN FINE PRINT, " you may buy the vehicle described below for CASH or CREDIT, YOU HAVE AGREED TO BUY THE VEHICLE FROM US ON CREDIT FOR THE TOTAL SALE PRICE. '' So there is not suppose to be no cash involved. When I began learning about consumer laws, I addressed CAC about this cash down payment CAC stated that they did not ask for a down payment which the dealership was misleading, but according to the " contract '' since it was assigned to Credit Acceptance it states that the holder of the contract is subject to all claims and defenses. Credit acceptance accepted the instalment " contract with all terms and they acted in bad faith when they took on the assignment knowing that down payments are illegal. Which the contract was breached before I left the lot with the vehicle.
I was not given any disclosures about the right to reject arbitration. and I made an uniformed decision because no one disclosed it to me. In addition, Credit acceptance is in violation of the XXXX XXXX XXXX XXXX, no one was ever clear and conspicuous about my right to privacy and how I can exercise my rights as pursuant to 15 USC 6802, and according to 15 USC 6803, as long as I am customer with them every year Credit acceptance are supposed to send me out disclosures about my right to privacy and a declaration form if I want to opt out of information sharing of my non public personal information. I have never received this from them. That is straight up fraud and identity theft. My information has been shared without my consent by Credit Acceptance. Again, the contract has been breached.
They did not disclose what the finance charge covers.
When they repoed the vehicle they breached the peace, they removed the vehicle from my neighborhood defaming my character and embarrassing me. Again, I have the right to privacy, and my neighbors assumed I was having a financial hardship, that is no ones business. CAC committed XXXX and grand theft auto. Credit Acceptance also violated and breached contract when they did not send me repo information, redemption information, intent to auction vehicle not even giving me the chance to redeem it. That information was never mailed to me, and I have proof that it was not mailed to me. Credit acceptance filed a suit against me stating in their claim that they are the creditors, according to the FDCPA 15 usc 1692a ( 4 ) The term creditor means any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another. This debt was assigned to credit acceptance so they are a debt collector. Misleading me is a against the law. I want CAC to show me proof that they were the ones that gave me a loan and I am requesting the original account ledger. There are so many other violations. My objective is for credit acceptance provide me with everything I am requesting and I am requesting my down payment back and all the payments I made for this vehicle. I believe its equivalent to about {$15000.00} dollars. I am requesting a check back from this company immediately. If I cant get remedy here or cant come to a common ground. I am filing a federal lawsuit immediately. I will have all and more proof for that event.
|
| 09/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
In XXXX of 2019, I purchased my own vehicle from XXXX XXXX XXXX XXXX in XXXX, CA and conducted business with XXXX XXXX XXXX and his wife XXXX XXXX ( Owners ). All went well and I left with my car. In XXXX of 2019, I referred my daughter 's father to the same car lot for his own car purchase, in a good faith attempt to return business to what I thought to be a solid car lot as appreciation for my own smooth car purchase. Later in the month, I get an alert that my name had been added on to a joint car loan agreement for the purchase of my daughter 's father 's car as a co-signor. I attempted to contact XXXX XXXX and his wife to inquire as to why my name had been added on to the agreement, as I was not present for the purchase of his vehicle nor was I a party to his loan agreement. My only involvement in anything having to do with that situation was the simple verbal referral I had provided to my daughter 's father and his mother prior to their purchase of his vehicle.
Upon trying to contact XXXX and his wife, I was met with aggressive and threatening messages telling me that I am not involved in the purchase of the agreement and that I am harassing them with my inquiries. My inquiries were only regarding seeking an answer as to why my name had been added to the purchase agreement/loan for his car when I did not authorize my consent to be added on as a co-signor to any car loan other than my own. From that point on, I was not contacted by anyone again after numerous phone calls to speak with someone about having my name taken off the car loan agreement that I never agreed to be added to.
Other than in XXXX of 2019 when I purchased my own vehicle, I had not been back to that lot for anything whatsoever and should never have had my name added on to a financial agreement without being physically present for any transactions involving money or without physically providing my signature with the car salesman as a third party witness. I was never present for any business agreements or financial arrangements or even the overall purchase of the vehicle that I was added on as a co-signor for. My attempts to contact the car lot went unsuccessful and I found out shortly after that that the car lot had been shut down for multiple lawsuits involving other consumers suing for bad/fraudulent business practices and breech of contract.
When I contact the loan originator for the vehicle ( CREDIT ACCEPTANCE CORPORATION ) to request being removed from the fraudulent loan agreement they claim that they have a signed document that consented for the car lot who submitted the car paperwork at the time of purchase that authorized their use of my " ELECTRONIC SIGNATURE '' which I never signed for this car loan. If there is a signature there, it was added fraudulently by XXXX XXXX and his wife at the time of the purchase for this car, as I was not present for any dealings with this car agreement. I have requested they furnish a copy of this agreement to me multiple times with no correspondence and no copy of the document substantiating my agreement to this loan and refuse to remove me from the agreement. I have contacted the credit bureaus and provided my identity theft reports and had the line item removed from my report for all but 1 reporting agency who I am in dispute with now.
I just want my name removed from this account as I never agreed nor authorized anyone from either company to use my signature to be added on as a co-signor or joint account.
XXXX XXXX XXXX, XXXX is no longer an operating business as they were shut down and forced to close due to multiple lawsuits involving bad business/fraudulent business practices.
Credit Acceptance Corporation refuses to work with me and remove my name from this loan after numerous attempts to contact their fraud/complaint department and provide information regarding this fraudulent loan XXXX Credit Bureau hasn't removed this account from my credit report after numerous disputes providing substantiating evidence and documentation of the issue and proof that the account does not belong to me.
|
| 05/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX I filed a claim with my Insurer, XXXX, for storm related damages to the roof of my XXXX XXXX XXXX that is financed with Credit Acceptance Corporation. During the claims process I was advised that the check would include my name & Credit Acceptance Corporation name on it.
On XX/XX/XXXX at XXXX I placed a call to XXXX for Credit Acceptance and the call lasted 9 Minutes 56 seconds. During this time, I spoke to a rep in their insurance department and advised I would NOT be repairing my vehicle and that I wanted the check to be applied as a principal payment to lower the loan balance as well as the daily interest I was paying. The representative provided me an email of XXXX to send the estimate of damages and the mailing address of XXXX XXXX XXXX XXXX XXXX, XXXX MI XXXX to send the check with my endorsed signature.
On XX/XX/XXXX I called Credit Acceptance back at XXXX XXXX for a phone call lasting 7 Minutes 42 Seconds advising my adjuster informed me the payment after my {$100.00} deductible would be {$910.00}. I again advised that I was not going to repair the vehicle and that I wanted the payment applied as a principal ONLY payment to pay down the loan balance and lessen my daily interest.
On XX/XX/XXXX I received the check from XXXX, signed it and went to my local XXXX XXXX to mail it. I paid {$11.00} to have the check expedited to Credit Acceptance Corporation so it could adequately reflect on my account as soon as possible.
On XX/XX/XXXX I called Credit Acceptance Corporation for a phone call lasting 4 Minutes 50 seconds during which time I advised I had just mailed the check. I provided the representative in the insurance department with the XXXX tracking and AGAIN confirmed I wanted the check applied as a principal ONLY payment once received to lessen the balance of my loan as well as the daily interest.
On XX/XX/XXXX Credit Acceptance received the check in their possession around XXXX according to the delivery confirmation with XXXX for tracking number # XXXX. I checked throughout the day and did not see my balance lessened. I assumed the system had a 24 hour cycle before it was updated.
On XX/XX/XXXX I called Credit Acceptance Corporation for a call lasting 11 Minutes 55 Seconds. I advised the representative that the check was delivered on XX/XX/XXXX and still had not been applied to my loan as a principal only payment. The representative acted as if this was the first time hearing of my request. After putting me on quite an extended hold, she came back and advised she put a request to finance to have this updated. She advised it could take more than 3 business days for this to be resolved.
On XX/XX/XXXX I logged into my account on CreditAcceptance.com and noticed that my current balance had been reduced, a payment POSTED on XX/XX/XXXX ( NOT XX/XX/XXXX WHEN THEY RECEIVED IT!!!!!!!! ) Was reflected for {$910.00}. The check also posted towards my XX/XX/XXXX bill. Prior to XX/XX/XXXX, XX/XX/XXXX showed a balance due of {$150.00} On XX/XX/XXXX I called Credit Acceptance and spoke with XXXX ( NOW I am saving the names of the reps! ) I requested a copy of my payment history from her to be emailed. Upon receiving this payment history, I noticed the the payment was not applied as a principal only payment and was not backdated to the date received.
On XX/XX/XXXX I made a payment of {$150.00} which should have brought my principal balance down to {$5000.00}. The insurance check was received the same day, the principal should have been brought down to {$4100.00} and it should not have been applied towards any payments. With a 22.99 % interest rate, the daily rate on {$5000.00} is {$3.00} per day versus {$4100.00} which is {$2.00} per day.
I have kept an XXXX spreadsheet of my loan balance since the day I purchased it. I used to work for XXXX XXXX XXXX XXXX as their insurance coordinator and would have never acted so negligently on behalf of one of our customers. I do not work at CAP, I should not have to invest this much energy ensuring their employees are handling my loan properly!
|
| 03/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. XXXX is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX CREDIT ACCEPTANCE financial institutions and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX CREDIT ACCEPTANCE " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' XXXX XXXX XXXX XXXX, XXXX XXXX XXXX AND CREDIT ACCEPTANCE Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. The inaccuracies are very repetitive and its causing so much harm to my physical wellbeing. XXXX XXXX credit history is reporting incomplete payment history, data missing from XXXX and XXXX of XXXXand also incomplete data for XX/XX/XXXX thru XXXX XXXX reporting inaccurate information is harmful to my physical wellbeing and ability to live. the monthly payment is incomplete as well. this is violation of the responsibly of XXXX, as well as XXXX. Credit Acceptance payment history is another company that has been reporting incomplete information to my consumers report. XXXX to XXXX of XXXX there's no data reported which is incomplete credit acceptance continues to report on an closed account which doesn't allow anything to benefit in a good aspect. even if I made a few payments it wont be reported fairly because the account is closed! this has caused extreme anxiety. there's also no closed date reported which is inaccurate because its displaying under closed accounts. this isnt a warning or a helping hand to update or correct any and all information but a demand to delete these account asap. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services
|
| 08/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/2023 XXXX XXXX XXXX XXXX XXXX : Request for Assistance in Rectifying Credit Report Inaccuracies Dear Sir/Madam, I hope this letter finds you well. I am writing to seek your support and intervention regarding a matter of significant concern related to my credit report accuracy. Considering the challenges posed by the COVID-19 pandemic, I find myself in a distressing situation that has affected my financial well-being and, subsequently, my credit history. The events leading up to my financial hardship began with a severe car accident that left me incapacitated and unable to continue my employment as an XXXX XXXX and XXXX XXXX. Subsequently, the pandemic worsened my difficulties, causing a loss of income that made it increasingly challenging to meet my monthly car payments. I took the initiative to communicate my financial predicament promptly to Credit Acceptance CorpXXXX, the lender associated with my auto loan, in hopes of finding a solution to my circumstances. Regrettably, I was informed that the lender lacked a pandemic forgiveness program or payment deferral options, and I was advised to make good faith payments as a minimum.
Despite my insistent efforts to manage my situation, matters took a turn for the worse. The looming threat of car repossession due to delinquency prompted undue pressure from Credit Acceptance Corp. During this challenging time, a collector 's unprofessional action led to the revocation of my good faith payment plan and the imposition of an abrupt ultimatum to settle the entire delinquent amount, ultimately resulting in the repossession of my car. In a desperate undertaking to regain possession, I was forced to borrow funds from multiple family members to meet the sudden payment demand.
What followed was a persistent struggle to rectify inaccuracies in the credit reporting process. Despite being assured that my payment history would be accurately updated once the delinquent amount was settled, discrepancies were evident in the reporting provided by XXXX, XXXX, and XXXX. I promptly raised my concerns with these credit agencies, only to be informed that the lender, Credit Acceptance Corp., retained the authority to address these discrepancies. Furthermore, my attempts to dispute the inaccuracies via their own Dispute mail-in form, directly with Credit Acceptance Corp. were met with denial.
Even after successfully resolving the past-due amount, my ordeal continued. Efforts to negotiate unwarranted late fees that were attached to subsequent on-time payments proved futile, as Credit Acceptance Corp. maintained a policy of imposing these fees, attributing them to prior delinquency. This practice has perpetuated my financial distress and perpetually affects my credit report, despite my commitment to honoring payments on time. I am reaching out to the XXXX XXXX XXXX XXXX with the sincere hope that you can intervene in this matter to ensure the accuracy and fairness of my credit report. I kindly request your support in advocating for the proper reflection of my timely payments and the rectification of inaccuracies that are unfairly tarnishing my credit history. Your intervention would go a long way in assisting me to rebuild my financial stability during these trying times.
Enclosed with this letter, please find relevant documentation substantiating my claims, including records of payment history cited from the Credit Acceptance Corp. website, and receipts, and should you require medical documentation of my injury, I can provide it along with the Law firm contact information who represented me during my injury case. I am more than willing to provide any additional information or documents you may require facilitating the resolution of this matter.
Thank you for taking the time to review my situation. I sincerely hope for a positive resolution that would alleviate my financial distress and help restore my credit report 's accuracy. Your assistance in this regard would mean a great deal to me, and I eagerly await your response.
Respectfully, XXXX
|
| 10/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My credit score was at XXXX in XXXX, but as of XX/XX/XXXX it dropped immensely down to XXXX, i didn't understand why. I called the XXXX Headquarters first to inquire what was going on, she walked me through to log in an see my credit report, there i saw among other creditors " Credit Acceptance Inc '' ( regarding the car I am currently paying on each month ) had X 's XXXX, XXXX, XXXX, XXXX ; which indicate according to the Chart marked as UNKNOWN. I do recall a time where i had called Credit Acceptance concerned about missing a payment due to this crazy Covid19 going on, but i managed to pull off the payment and make it anyway. And have continued to pay this lender ea month on time without any problem. What i couldn't understand was why the X 's?, So i dug up all my bank statements from XXXX XXXX and XXXX, all put together showed I paid from XXXX up to XX/XX/XXXX on time and they all cleared. I immediately contacted the XXXX of Michigan as this creditor was based out of this state and informed them of their error, I made the huge mistake of giving my number out, i never gave this bank " Credit Acceptance '' my number because just knowing from a few phone calls with them, their reps came across as squirrely and aloof, it wouldn't be long before they would begin calling my phone, and i surely was never giving my job number out cause i didn't need their goofiness calling them and getting me into serious trouble, they had my email address for contact if they ever needed to reach me, that was good enough - so i thought but it wasn't.
XX/XX/XXXX i made a complaint with the XXXX of Michigan about these X 's marked as UNKNOWN payments, which i can back up easily, when the XXXX. called my phone i was XXXX behind the XXXX of an XXXX XXXX, not cool at all, i cant be discussing a problem they created taking my focus of the road, XXXX was responsible for causing this. Yes I roared at them for doing it, chewed them up and spit them out. The next thing i know is, i get a message from XXXX supposedly having an answer of explanation of the XXXX XXXX X 's in payments showing, what they had sent was this copy of an electronical contract i had signed with XXXX XXXX in XXXX Wisconsin when i bought the XXXX XXXX XXXX in XXXX where i was charged XXXX XXXX dollars, pretty stiff if you ask me for 9 yr old car that i have had to pour money into for repairs. My response to this ignorant act was simple, The contract had nothing to do with them not recording payment as usually its marked with an OK over Green background. I responded rudely back telling bother parties that this contract was irrelevant to the payments marked UNKNOWN with an X, it was like throwing it up in my face what i had agreed too. Duh! I get an email back from a XXXX ( assuming this was from XXXX. ) apologizing for calling my phone or giving out my number.
Any hoo I have photo copies of the Credit Report which to this day they have not corrected and i don't see them doing so. So I am withholding any further payment, covid19 response or not, i still managed to make the payments per agreement however they chose not to keep the reporting up right. And here i am on my 10 hour break when i should be resting, writing a complaint to another possible dead end. So i am going to make this EZ. Just have them come get the car and mark me as DEFAULT, DONT TRUST, BAD INVESTMENT XXXX XXXX XXXX, i dont care at this point, Id rather save up and Pay in full for a new car without all this XXXX. All this car has done is cost me money in repairs from 2 new batteries drained dry in less then a year, a new alternator, heater coils cleaned out to receive heat to defrost and warm the car, engine problems, clogged gas throat problems which prevented gas entering into the tank, that had to be cleared out, what i ended up buying was a sick car in need of more repairs then its worth of XXXX grand which these cars are not worth XXXX grand! So with that said the following info is yours do what ever i'm walking away from this kindergarten game being played.
|
| 12/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Since XXXX of XXXX I have been filing over 5-10 complaints of issues with your assistance and its been marginal progress as of today. Just recently I received resolution or investigation completions of my reporting of XXXX XXXX XXXX XXXX and Credit Acceptance Corporation. Separate or attached complaints will be completed.
Credit Acceptance corporation filed a lawsuit against me in XXXX in XXXX due to me returning XXXX or XXXX XXXX XXXX that they sold at a loss without providing terms of sale. Default judgement was entered in XXXX without my knowledge. Lawsuit was dismissed or cancelled due to it being included in XXXX - Chapter XXXX filing that was discharged around XX/XX/XXXX. Issue is that anything after the lawsuit is charged off and it stops reporting because it's no longer an active account. Since the bankruptcy these two companies have updated and included more predatory information other than the account was included in bankruptcy. They have monthly activity for a closed or charged off account, I think that's counter-intuitive, legal or ethical practice. It's intentional and predatory and should be illegal, if not already so. Additionally, from XX/XX/XXXX to XX/XX/XXXX they updated Failed to Pay - FP - but for the month of my Chapter XXXX filing they have negative - N. I would like the account deleted because since my initial complaints since XX/XX/XXXX they have not acted in an ethical and fair manner probably in accordance with the FCRA, stress being placed on " FAIR ''.
XXXX XXXX acknowledges that the account in now in bankruptcy, however my initial complaints inclusive of your organization have still gone ignored as they have my status of my discharged auto loan as : " Status : Now paying / was a charge-off '' .This information is false or fraudulent as car was never charged off and never received paperwork to this status and I have not made a payment since XXXX or XXXX of XXXX. Car re-affirmation agreement was rescinded and officially recognized my Judge XXXX on XX/XX/XXXX. The month of XXXX has retroactive reporting stating the car was 90 days late, reaffirmation agreement was accepted in XXXX. Account could not be late at this period of time and XXXX and XXXX has - FP - failed to pay, but you have more contradictory information being reported, " Late payments : XX/XX/XXXX '' there was no payment being made in XXXX. Payments were never made due partially to the fact that XXXX XXXX XXXX XXXX nor XXXX XXXX reached out to communicate proper channels to remit payment during bankruptcy. I want the account deleted as part of my dispute resolution request.
It is my opinion that both of these companies have sought to delay and not act in accordance with the FCRA Act. It is fact that the issues previously mention have been previously brought to you to adjudicate or mediate to modest gains. It is my opinion the two companies have sought to act unethically, professionally and out of accordance with FCRA with the semantics of updating negative information to their discharged accounts via bankruptcy in the comments and monthly activity on my credit report that would hinder credit repair and a good FICO score. It is my opinion which is rooted in fact that XXXX has reviewed the same complaints many times on many occasions and they have not enforced the FCRA and informed XXXX XXXX and Credit Acceptance Corporation that the reporting is unfair and contradictory. Therefore, I am led to believe that XXXX is acting in conjunction with the companies and agrees with their unethical behavior and is culpable in this matter. As I stated, due to my previous complaint with CFPB I received a paper form of my credit report showing positive changes, however some 3-5 days later XXXX XXXX website is showing no change. CFPB : please assist me in deleting these accounts as my two former creditors ( XXXX XXXX and Credit Acceptance Corporation ) with the assistance with XXXX continue to violate the FCRA after I have legally absolved myself of these debts.
|
| 04/10/2016 |
Yes |
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
XXXX XXXX I, XXXX XXXX, was co-signer on an auto loan with XXXX XXXX in XXXX XXXX TN, terms spanning 48 mo., 24 % APR & mo. payments of {$430.00} through Credit Acceptance , Corp. ( CA herein ). First major delinquency was XX/XX/XXXX due to loss of employment & the balance due according to XXXX credit bureaus is {$3600.00}, but balance due as reported by CA {$3500.00}. The XXXX value of the repo 'd SUV for dealer trade in TODAY is {$1200.00} & SUV was repo 'd in XX/XX/XXXX. I did n't receive notice of the sale of the vehicle, but was furnished a copy of what CA claimed to have sent me regarding resale. No deficiency balance ever noted!!! A couple years went by with no correspondence from CA until XXXX/XXXX/XXXX when the sheriff delivered me a final judgment, entered by default as of XXXX/XXXX/XXXX. Upon receiving this, I called XXXX, XXXX XXXX XXXX, XXXX ( XXXX herein ) who identified themselves as debt collectors for CA saying the balance due as of judgment is now {$6900.00} & to call for payment arrangements. I was confused and skeptical, as I had already paid roughly {$20000.00} on the contract & there was no record of a deficiency balance applied.
After researching more on my own, as circumstantially I could not afford legal advisory, on XXXX/XXXX/XXXX I sent a request via certified mail usps to XXXX for a complete debt validation to include all info in my file, the original contract & a full accounting of all transactions. In response to my request on XXXX/XXXX/XXXX, I only received a general response & a copy of the final judgment, no debt validation & no account of the proceeds, deficiency balance or how the sale was processed & there are NO DOCUMENTED PROCEEDS from the deficiency balance towards what is owed, EVER. I was hesitant to make pymnt arrangements in fear of validating the debt, but when I called the courthouse to verify the judgment, it was on file as a legally binding document. As of XX/XX/XXXX, CA has reported the account status with all XXXX credit bureaus with the delinquencies and repossession noted, but never once was a judgment or public notice recorded & said account has been closed as of XX/XX/XXXX, to be scheduled for removal by XX/XX/XXXX. All XXXX credit bureaus reported the same data. Something was n't right & I had read hundreds of complaints via internet regarding unfair & illegal practices by CA.
On XXXX/XXXX/XXXX I hesitantly made the first payment of 9 for the {$75.00} arrangement agreement to XXXX from my XXXX checking and have the records. The most recent payment cleared XXXX/XXXX/XXXX. Within that time period, I 've only received XXXX notices from XXXX, the most recent dated XXXX/XXXX/XXXX, stating the amount due was {$7400.00} & that their " client has informed them of a special opportunity to fully satisfy this debt by payment of a significantly reduced amount ''. No other forms of correspondence attempted. Last Thursday, XXXX/XXXX/XXXX, I went to use my debit card and it was declined even though I had over {$1700.00} in my account & had just deposited my payroll. XXXX bank informed me that my account was levied by CA & without any prior notice from my bank or CA. The telephone # I was given sends me to a TN county clerk & that is all the contact info provided. I still have yet to receive any notice from my bank or XXXX or CA regarding the levy & questioning if all this is legal practice. I 've heard of CA judgments being vacated after entered due to CA filing fraudulent affidavits with the courts. When I calculate the amount due under the terms by CA in the judgment, I get completely different amounts and I think they are suing for interest on attorney fees, other interest charges and there are credits of {$0.00} for deficiency and resale of SUV? I definitely can not afford a lawyer now & thinking this is a fraudulent attempt to collect before the SOL is up because the judgment is fraud. Can they take all of my payroll check deposited just before too? I am asking for help with the legalities of this please
|
| 04/20/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit Acceptance Corporation defrauded Consumer with a ( Retail Installment Contract ) thats was supposed to be a lawful finance charged which covers everything there should have not been no down payment on a finance charged. If so its illegal, In stead Credit Acceptance Corporation knowingly violated multiple consumers law Rights, Under the ( Truth in lending act. ) The law says Im the Consumer, Nowhere can you find the word ( citizen ) or ( borrower ) in the ( Truth In lending Act ) so therefore Iam the original consumer.
15 U.S. Code 1602 ( j ) The terms open end credit plan and open end consumer credit plan mean a plan under which the creditor reasonably contemplates repeated transactions, which prescribes the terms of such transactions, and which provides for a finance charge which may be computed from time to time on the outstanding unpaid balance. A credit plan or open end consumer credit plan which is an open end credit plan or open end consumer credit plan within the meaning of the preceding sentence is an open end credit plan or open end consumer credit plan even if credit information is verified from time to time.
( l ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
15 U.S. Code 1605 - Determination of finance charge ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
Residents of XXXX XXXX XXXXXXXX have additional legal protections under the XXXX XXXX XXXXXXXX Consumer Protection Law. This law requires certain debt collectors trying to collect a debt within the city to obtain a special license from the XXXX Department of Consumer and Worker Protection ( formerly known as the XXXX Department of Consumer Affairs ). Debt collectors must also comply with other regulations. For example, they can only make up to two debt collection telephone calls to a particular consumer each week.
Under the federal Fair Debt Collection Practices Act, in general, a debt collector is a person or a company that regularly collects debts owed to others, usually when those debts are past-due.
My insurance was not added Unlawful down payment Misleading- finance bank or collection agency Law trumps any contract, so therefore its fraudulent.
I have also mailed certified mail to : Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX, 2023 DEBT VALIDATION LETTER.
AFFIDAVIT OF TRUTH Cease and desist Letter Revoked of signature XXXX Previously accepted state filings- notice of revocation rights in contracts and agreements.
|
| 07/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
XX/XX/XXXX Credit Acceptance Co. {$17000.00}. This company is reporting this account that is not mine. They said I cosigned for my daughter and I never did. I provided the police report to them and I was actually sent a letter by this company that they have taken care of the matter and account was deleted from my record.
XX/XX/XXXX XXXX XXXX XXXX {$30000.00}. The car was totaled loss after struck by a drunk driver. XXXX paid the vehicle off. They are showing that the vehicle had late payments from XXXX when I no longer had the car. It was paid.
XX/XX/XXXX XXXX {$190.00}. I ordered merchandise from XXXX and never received it. I call them to dispute. However, I keep paying bill because I didnt want my credit to go bad.
XX/XX/XXXX XXXX XXXX {$9100.00} Collections account. I never applied or had an account with this company. I have contacted them and sent police reports and disputed account. They keep reporting this erroneous information.
XXXX XXXX XXXX {$5000.00} Collections account loan. I never applied for had an account with this company. I have contacted them and sent police reports and disputed account. They keep reporting this erroneous information.
XXXX XXXX XXXX {$3100.00} Collections account loan. I never applied for or had a loan with this company.
Inquiries-XXXX XX/XX/XXXX XXXX XXXX -never applied to this company. I disputed with company. Still reporting.
XX/XX/XXXX- XXXX XXXX XXXX-never applied to this company. I disputed with company. Still reporting XX/XX/XXXX-XXXX XXXX-never applied to this company. I disputed with company and credit bureau and its still reporting.
XX/XX/XXXX-XXXX XXXX-never applied to this company. I disputed with company and credit bureau and its still reporting.
XX/XX/XXXX-XXXX/XXXX XXXX-never applied to this company. I disputed with company and credit bureau and its still reporting.
XX/XX/XXXX-XXXX-never applied to this company. I disputed with company and credit bureau and its still reporting.
XX/XX/XXXX-XXXX/XXXX-never applied to this company. Fraudulent applications.
XX/XX/XXXX-XXXX XXXX/XXXX XXXX-Fraudulent application. Never applied.
XX/XX/XXXX-XXXX XXXX XXXX XXXX application never applied.
XX/XX/XXXX-XXXX XXXX XXXX application never applied.
XX/XX/XXXX-XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX-XXXX XXXX XXXX application never applied.
XX/XX/XXXX-XXXX XXXX-Fraudulent application never applied XX/XX/XXXX-XXXX XXXX XXXX application never applied.
XX/XX/XXXX-XXXX/XXXX XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX-XXXX XXXX XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX-XXXX XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX-XXXX XXXX XXXX-Fraud application never applied.
XX/XX/XXXX-XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX-XXXX XXXX XXXX-Fraudulent application never applied.
XX/XX/XXXX9-XXXX XXXX XXXX-Never applied or had an account with company.
XX/XX/XXXX-XXXX XXXX XXXX-Fraudulent applications, Never authorized to pull my credit.
XX/XX/XXXX-XXXX XXXX XXXX-Fraudulent applications. Never auhorized to pull my credit.
XX/XX/XXXX-XXXX-Fraudulent application. Never authorized to pull my credit.
XX/XX/XXXX-XXXX XXXX-Fraudulent application-Never authorized pull my credit.
Inquiries-XXXX never authorized any of the inquiries below.
XX/XX/XXXX-XXXX/XXXX XX/XX/XXXX-XXXX XXXX XXXX/XXXX XXXX XX/XX/XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX/XXXX XX/XX/XXXX-XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX, XXXX XX/XX/XXXX-XXXX XXXX XXXX XX/XX/XXXX-XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX- XXXX XXXX XXXX XXXX XX/XX/XXXX-XXXX XXXX XXXX XX/XX/XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX-XXXX XXXX XX/XX/XXXX-XXXX XXXX XXXX XX/XX/XXXX-XXXX XXXX XXXX XX/XX/XXXX-XXXX XX/XX/XXXX-XXXX XXXX/XXXX Presently all my information is on the dark web and I am unable to get it removed. My file is in consumer affairs and it has been almost impossible for me to do anything.
|
| 12/29/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
After 1 year of automatic payment deduction from my bank for my XXXX XXXX since day 1, looked into trading in the car for another one XX/XX/2020. Upon collecting my original signed documents of the Auto Contract Loan/IntrestRate/Fees/downpayment/billofsale, I noticed that it doesnt match what the Bank just said the payoff amount was! I thoroughly investigated my entire collection of documents and all my records of monthly bills from the first. The entire Loan Contract that I have had since the day I signed them in INK is completely different from the loan contract documents that both of the bank and also the car lots records and theirs are all digitally signed documents so I dont know what exactly they have but I did not sign their documents and definitely not anything digitally signed at that! My paperwork says that my loan amount is for {$6900.00} financed with a 28 % interest rate and my monthly payment was {$240.00} for 48 months. Car purchase price was {$10000.00} plus tax/tag/title became {$11000.00} my down payment was {$4500.00} making the remaining balance {$6900.00} which was the loan amount for financing. The banks documents say that the loan amount was for {$10000.00} with a 22.7 % interest rate and monthly payment for {$320.00} car Purchase price was {$13000.00} plus tax/tag/title became {$14000.00} then subtract my down payment of {$4500.00} leaving {$10000.00} which is the financed amount they have listed on their digital records! But on my first bill I got in mail for my first payment due has listed that {$320.00} payment total and then it lists my account total balance amount at {$15000.00}!!! I was unaware I had been paying more monthly since it was automatically deducted from my bank account and for an entire years worth of that higher amount I additionally paid for 4 payments $ XXXX due to the coronavirus auto payment deferral 3 months pushed back. They said I had to make those up for doing it and was required to pay {$400.00} for 4 months after the 3 months deferral! So basically according to my calculations I have paid for over the loan amount original total by now without calculating loan interest but it is not far from complete paid off if you go based off the original contract totals with the higher monthly payments {$86.00} over the original monthly totals. I have tried discussing this with both the bank as well as the dealership owner. Both refused to accept the original signed contract documents claiming that they were not even able to believe they had anything to do with them or anything else! I have now unfortunately gotten behind on my last 3-4 months of payments and I have no conclusion that it is something I could even get caught up on as they are doing nothing to help with payments and require me to pay the entire amount thats past due of over $ XXXX with late fees and all! Otherwise theyre threatening daily to repossess the car!! Luckily theyve not been out yet to repo as they wouldnt even be able to get the car anyway as its in a million pieces having the motor rebuilt after blown major mechanical failures. Currently having the timing chain replaced/head rebuilt/balance shafts & sprocket replacements as well as also Water pump replacement!! Please help me resolve this fraudulent auto loan so I can get a better loan with lower interest rates for another car to get credit history building for the GOAL of First Time Home ownership mortgage!! I can provide you all documentation proving this. The Lender is Credit Acceptance Corp, they were recently sued for this exact type of thing in a Class Action Settlement but its just for the state the bank is located in. The dealership is XXXX XXXX located in XXXX GA. Both the bank and the seller are definitely in together with this fraudulent situation, and its not just myself claiming that they are either! XXXX the dealership you can see several people that have left reviews claiming that they stole their down payments and more!!!
|
| 08/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
Servicemember |
|
My brother passed away suddenly on XX/XX/XXXX XXXX a Veteran of the XXXX XXXX. He had a car loan through Credit Acceptance ( CA ) for a XXXX XXXX XXXX, which my XXXX yr old mother cosigned. We called to find out the options for returning the car. The original terms of loan payment, which she co-signed was a monthly payment of XXXX. At some point CA and my brother lowered the payment from {$340.00} to {$90.00} via a verbal agreement, they said. My mother never authorized a change, nor did she know or approve of the the new terms of the loan. I ask you, why would CA agree to such a change? They knew it would default to her, if my brother did not pay.
CA was taking advantage of a senior citizen. They knew they could pull this over on her. Also, when she originally signed this loan, the individual at the XXXX XXXX of XXXX XXXX did not cover the Interests Rate. When I pulled the contract out, I had a heart attack! 22.99 % is Predatory and Criminal!!
When we called CA on XX/XX/XXXX, we also found out that my brother had not sent a payment since XX/XX/XXXX. So, he was in default on his payments and my mother had not received a single letter of notification from CA. When I pointed this out to XXXX at CA, all he had to say was he was sorry. Really?! All while this loan continues to collect interest and late fees.
NOW, my mother was responsible for paying this loan off ( approx {$10000.00} ). I understand the co-signer responsibilities. After complaints to the Indiana Attorney General and the Indiana Ins and Financial Services and got no further than we were in the first place. We have paid this car off, after getting jacked around, on how to get it paid off and get the title as quickly as possible. We are told it will take 21-30 days for the title. We paid the payoff amount given to us to begin with and I sent a CERTIFIED check overnight USPS. I called the next day to confirm they received it and then found out I still owed XXXX, since it took a week to get them the money. Since they have so many rules of how they WILL NOT take your money. That day, I gave one of their many phone minions my checking information to pay the balance. After almost a month and no title, I called yesterday ( XX/XX/XXXX ) and ask where it was. XXXX in the title dept said, I still owed them XXXX now, because of some nonsense about the payment not going through. I called the bank after that call with CA and my Bank said there was plenty of money in that account and she did not see anything that attempted to hit my account. My opinion is that that phone guy was mad because I was frankly yelling and crying at the way this company does business and so he decided NOT to pass my payment through, since I asked for his name. He was being very condescending to me and when I requested the title dept after I paid, he said, why ... they will tell you the same thing I am telling you.
Now, I am another month sitting on {$11000.00} out of our pocket and we just want the title so we can recover some of the money. The car is only worth {$5000.00}. I have requested that the title be expedited and was denied. They are frankly just living up to the reputation they have built.
XXXX in the Title Department truly has been kind and I have felt like she is trying, but it seems like the rest of this company has a mantra to just not be helpful to their customers.
Have I yelled and cried, yes. I've lost my brother and this has been very painful & stressful. He had no life insurance or will. I'd like everyone of these people to pick their closest relative and then stick them in the ground tomorrow. See how that feels.
I'm asking for the title to be expedited so we can recoup some of the money we've lost from paying off this care.
I've read that XXXX XXXX CEO doesn't want to be known. I understand why.. he's the wealthiest man in the XXXX area XXXX I'd want that to be a big secret too. He also runs a very unethical company.
|
| 12/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
CEASE & DESIST Notice is here by giving to CREDIT ACCEPTANCE CORP to cease & desist any further credit reporting of LATE PAYMENTS in regards to the account XXXX Please accept this written correspondence as my attempt to amicably resolve your continued violation of the Fair Credit Reporting Act regarding your refusal to CEASE & DESIST from disclosing my non public personal information ( LATE PAYMENTS ) to non-affiliated third parties including credit reporting agencies such as XXXX, XXXX, XXXX.
I intent to pursue litigation in accordance with the FCRA and FDCPA to seek relief and recover all monetary damages that I may be entitled to under all relevant sections of the law if you continue to share my non public personal information by reporting LATE PAYMENTS to non-affiliated third parties.
A copy of this letter sent to you will also become part of a formal complaint to the Federal Trade Commission and shall be used as evidence in pending litigation provided you fail to comply Despite several written request, LATE PAYMENTS which are considered my non public personal information still remain on my credit report witch violates federal law, which indicates that you are continuing to communicate and disclose my non public personal information to non affiliated third parties without my consent.
According to the Fair Credit ACT 15 USC 1692A ( 2 ), the term Communication means conveying of information regarding a debt directly or indirectly to any person through any medium.
Therefore CREDIT ACCEPTANCE CORP act of furnishing LATE PAYMENTS ( MY NON PUBLIC PERSONAL INFORMATION ) regarding an account to consumer reporting agencies like XXXX, XXXX, XXXX constitutes a medium of communication.
Furthermore 15 USC 6802 ( B ) clearly states that A financial institution may not disclose non public personal information to a nonaffiliated third party and the provision of 15 USC 6901 ( A ) states that it is the policy congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
I have not surrendered my consumer or privacy rights by giving CREDIT ACCEPTANCE CORP permission to communicate and disclose LATE PAYMENTS MY NON PUBLIC PERSONAL INFORMATION WITH NONAFFILIATED THIRD PARTIES.
In addition, according to CREDIT ACCEPTANCE CORP privacy policy, consumers are unable to limit the sharing of there non public personal information.
However 15 USC 6802 ( B ) 1 B states that the consumer is giving the opportunity before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party. Currently there are no conspicuous OPT OUT options, forms, notices, or clauses in your agreement, on your website or have been directly provided to me as the consumer to prevent you from sharing LATE PAYMENTS which is considered non public personal information If you have provided these options, please provide me with the original agreement that has conspicuous information that explains your ability to share my non public personal information as well as my ability to opt out. This agreement by law, must encompass both aspects in order in order to be lawful disclosure.
Moreover, this policy violates 15 USC 6802 ( B ) 1C which states that the consumer is giving an explanation of how the consumer can exercise that nondisclosure option.
Therefore, Without giving me the opportunity to opt out your institution furnished nonpublic personal information to non affiliated third parties XXXX XXXX, XXXX, XXXX. This is XXXX violation and infringement of my consumer and privacy rights but you have also violated multiple Federal LAWS as you are intentionally withholding consumer rights information from borrowers by not providing an OPT out clause or opportunity in the same agreement.
|
| 08/10/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX on XXXX/XXXX/XXXX that was sold as a " Certified Pre-Owned '' from XXXX in XXXX XXXX, CO. The only finance company they said would work with us was Credit Acceptance Corporation with an interest rate of 18.99 % but could refinance it after a year. I do n't have enough space on this page to go into all of the fraudulent and horrible things that have been going on with this company but THEY are corrupt and need to be shut down! I needed a car so we did it. I asked for the XXXX and was told they would give it to me once the finance paperwork came back due to having to update me as a new owner but all Certified cars were XXXX owner, never wrecked, and eligible for an extended service contract. By the time we got the financing done it was about XXXX on a Saturday and was told they would have to wait for XXXX to write it up but they would give me my Buyers Order which shows the contract. During this time they told me that XXXX required I have a starter interruption device installed in the car due to being high risk which i was told could be removed after 1 year of good payments and I agreed to do it. I looked everything over and saw that they had charged me a {$25.00} emission fee and asked why that was on there. I was told it was an error because the vehicle is emission exempt and they would correct it when I came back for my completed finance paperwork because the lender would not put that on there. During this time I got a phone call that XXXX would only finish the loan if I added XXXX insurance and an extended service contract but that I had to sign the form it was my choice. I was told that I can refuse it but then they would not give me the loan and I would lose my {$1500.00} cash down plus mileage on the car so I was left with no choice. When I finally got my finance paperwork they had charged me for the emission test too! I asked why and was told that I had to call XXXX to have them remove it. I contacted XXXX who told me that XXXX put it on the loan so the charge was valid. I told them that it was exempt and asked to speak with their legal department. The amount on my finance paperwork is more than the amount on my Buyers Order but they said it 's legal.
For over 2 years now I have been fighting the finance company about my loan. I have proof that everything about it is fraudulent including my extended warranty which I canceled and have still not been refunded for. The mileage on the vehicle is not correct according to all of my docs and would speak with " XXXX '' at XXXX who would give me a few days to come up with the proof he demanded or he would close the case. He closed my case about 10 times over the years. I finally sent him EVERYTHING and could not get a hold of him for months at a time and was told he was the ONLY person I could speak with. Once I finally spoke with " XXXX '' he said that he went over everything and there was nothing he could find wrong even though the car does n't show that I am the owner through XXXX or XXXX etc. He told me he was closing the case and if I got the proof that the car was exempt to let him know and he would reopen it. He said its only the dealers fault but they have to check the vehicles they lend for! I went to motor vehicle where it shows it was tested on date of purchase but it was n't so I went to the emissions place to get a XXXX report and the ONLY time it ever had emissions was when I was forced to do it on XXXX/XXXX/XXXX since it showed it in the computer through XXXX.It was reported fraudulently and are charging me for items they can't.I have been calling daily begging them to transfer me to the legal dept to speak with XXXX about this and was told that there 's a note on my file stating they are NOT aloud to transfer me to the legal dept since he closed it! I still faxed the proof with a letter but no return call. I have EVERY conversation on recording as proof too!
|
| 07/31/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I have XXXX car loans with the same lender. They have erroneously posted payments to the wrong account, which resulted in the other loan becoming behind by two months or more. The company then began repo activity to repossess the car. I contacted the company and attempted to resolve the issue, they were uncooperative and rude. They refused to correct their error and credit the payments to the correct account. They demanded payment immediately or would repossess the car. I asked for a supervisor but was told that none was available and they would not do anything about the issue anyway. They claimed that payments were not made on several occasions and that late fees had accrued resulting in both loans being behind by {$1000.00} each ( more than XXXX months ). I had contacted the company previously in XXXX 2015 and made a payment to bring the account current, because they had posted payments to the wrong account and refused to correct the error. In XXXX 2015 the company claimed that the loan was {$1000.00} behind, even though it was current the month before, stating that late fees and other penalties had caused the amount to be so much. I could not get anyone to explain the creative accounting method which they are apparently using. The XXXX loan had XXXX or more payments credited to it, that were made to the other loan, in addition to the correct payments that were made to the XXXX loan. The XXXX loan was paid XXXX months in advance at this point, however the company claims that the loan is {$1000.00} behind, due to late fees and penalties, and that the payments that were in excess of the payment due were not credited as future payments, but applied to the principle. Thus having no effect on reducing the monthly payment amount nor being available to credit the overage to the XXXX loan which was behind by several payments because they had made an error. They first said they could not apply the erroneous payments back to the correct account for the reason that they had been applied to the principle instead of a future credit, then later in the conversation they claimed they could not correct the payment error because the XXXX loan was also behind by {$1000.00} due to missed payments in XXXX and XXXX 2015. The missed payments were the result of not clearing the bank, however the payments were sent within a few days of the event, to keep the loan current, and the loan payments were never more than two weeks late. I could not get any explanation of how they had calculated a past due amount of over {$1000.00}, nearly XXXX payments, when the loan had never been behind more than a couple weeks. They claimed it was " likely '' due to late fees and that I should pay my bills on time to prevent this from happening. I advised them that I had the payment history in front of me and that their information was incorrect, because the payment history showed payments every month, with a second payment made whenever a payment had not processed as well as several months with the payment for the XXXX loan posted to the XXXX loan incorrectly. The loan payment for the XXXX loan is withdrawn automatically from my checking account. The payment for the XXXX loan is made manually online through XXXX XXXX and requires the account number to be entered. I have only made payments to the XXXX loan by this method thus I have never entered the account number for the XXXX loan, which would indicate that the error is in there payment processing method and not with my payment method.
I spoke with several reps but they all repeated the same prompt, they demanded payment immediately or would have the car repossessed, I offered to make a payment the next day when my pension payment would be available because I did not have the money available until then, they refused any compromise.
I believe their business practices are fraudulent, deceptive and in bad faith. My dispute was ignored
|
| 12/16/2015 |
Yes |
- Consumer Loan
- Vehicle lease
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchased a vehicle XX/XX/XXXX, reason : Old car was totaled which I myself was not at fault. So Knowing im not a people person due to personal issues. I purchased a car from a local dealer. Being a very busy single mom working and in vital need of transportation for myson to a collage prep XXXX school, and most importantly work means I needed a car fast. Went to a dealer I had done business with and trusted he was honest. Boy was I wrong!,!,! First he made an appointment to have me stop by and pick or look at some vehicles. I did they were mostly over priced. And not to clean. Simply not worth what I was willing to put down for a safe decent car with a lower payment and maybe a bit bigger since my children are still growing. I did find a car and was promised he would give me a great deal and {$4000.00} would be sufficient in addition to another {$300.00} which needed to be received by dealer right away. As promised I did all that was asked of me. I even felt with dealing with just men which kinda made me feel like prey. But I got over that and started to stress the lengthy issue and picking my son up on time. Well Later after my purchase I had some kinda issue with the car and could n't figure it found out from advance auto that there 's was a device in my car that would shut the car off if I was extremely late and avoiding them but I did one of that. I had direct payment. Also the first week my boss and auto body noticed small sounds and the drivers seatbelt work sometimes with great effort. In addition to that the sunroof started to have issues and one day I stopped at the dealership asked for or someone to look at the issue, and to my surprise a hooka pen. I do n't smoke XXXX. It cracked the plastic casing and the dealer had someone close it due to winter arriving and the peace that fell off should have been replaced. I started to make complaints regarding these issues .but nothing was done. Also it took a while but I did end up finding the lean holder and thinking that they were true to their mission statement I started to explain what was going on and the amount loaned was too much then my down payment seem to be something that would haunt me in this future. I explained that the car was having issues and also that I was extremely happy to find out who my Leander was because no one explained a thing to me. They did n't even know the small suv had an automatic starter till I expressed to XXXX XXXX. I was also very expressive regarding the machine in the car which could cause all types of strenuous issues especially for a person such as myself. Well long story short I 'm in XXXX and will on a journey to assist the fraud this company has done, The injustice done by signing binding contracts as if they were me .they took my car with my grandmothers vintage rosary and an old wedding bad hanging from my mirror and they also took my emergency kit. And last but not least the work I had done to my vehicle to fix the ball joints, have a new batterie installed fix major work to the AIr conditioner which leaked till I became frustrated and took this vehicle off the road. It seem like a great blessing when someone very close to my family. Notice the wrong that was taking place and how I was paying for a car I 'd driven for about five months. Being bought XX/XX/XXXX and taken off the road XX/XX/XXXX then in the shop being semi repaired due to my budget. But finally the car gets towed home I start to clear the fraud and misinturpitated information that has been used by insurance companies to deny me any insurance. Causing me to depend on fixing the van offered to me while I handle the situation with the XXXX Lincolm mix that I believe has been paid with the work I 've invested also cleaning it after the first day owning there was a devise installed without my permission. Now I 'm looking at contracts with my name signed? confused need help
|
| 08/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
|
On XX/XX/2023, I purchased a used car from XXXX XXXX XXXX XXXX in XXXX, NJ.
As part of the purchase, I applied for and was approved for financing through Credit Acceptance. The car was advertised for sale at {$10000.00}, and despite the car having several CEL codes, I agreed to the price. During the signing of the loan agreement, the dealer stated they needed to add on {$860.00} of charges " in order to meet minimum loan balance requirement for loan eligibility ''. The charges were included on the sales agreement as " Accessories '' and consisted of itemized charges for floor mats, trailer hitch and wheel locks. None of these accessories were actually included with the car on purchase.
A day after the purchase, the lender, Credit Acceptance called me to inquire about the Accessories listed on the purchase, wanting to confirm that those items were not fictitious. I informed them that the items were in fact fictitious, and were added by the dealer to meet the loan requirements for minimum balance. The lender apologized for the issue, and opened up an investigation on the dealer to get those funds refunded from my loan balance.
On XX/XX/XXXX, XXXX and XXXX, the dealer contacted me by phone and then by text messages. They were somehow alerted of the complaint that was filed by the lender, and were extremely hostile and aggressive in their communication with me. They flat out demanded that I cancel the complaint with the lender, or else they would cancel the loan and repossess the car ( I have the phone screenshots showing these text messages ). I refused to cancel my complaint and demanded they stop contacting me because I had already bought the car and put a down payment on it, and had an active loan on the car with the lender. Several days later, I received an email notification from my lender, stating that my auto payments had been cancelled. A week later, the lender sent me a letter in the mail indicating they had " reassigned my loan back to the dealership, XXXX XXXX XXXX XXXX. '' Both the cancellation of my auto payments and the cancellation / reassignment of my loan from the lender back to the dealer were all done without my authorization.
Right before I received the letter from the lender, the dealer again contacted me saying they had cancelled the loan, and demanded I return the car or else they would repossess it and would assess me more fees. I called the lender at the same time and demanded they undo the cancellation because I did not authorize it, and the lender refused to comply and stated that the dealer has the right to cancel loans in certain circumstances and refused to provide any further details A day later, I contacted an attorney, explained my situation, and the attorney sent a demand letter to the dealer demanding they stop contacting me, and cease any and all cancellations and unauthorized modifications to my loan contract, and also demanded a full refund of the {$860.00} of fictitious and fraudulent charges. My attorney also sent a demand letter to my lender, notifying the lender that they had violated privacy law by sharing personal information about the complaint with the dealer which resulted in the dealer taking retaliatory action against the customer. The letter also demanded that they undo the cancellation of my loan, reinstate my loan, remove any unauthorized parties other than myself from the loan contract, re-initiate any scheduled auto payments, and to not allow the dealer to make any further unauthorized changes to my loan agreement.
I have not heard back from the lender, and it is now 1 month later. I want to keep the car, get my loan reinstated, and avoid any illegal repossession of my car. I need help getting this situation resolved as soon as possible and would like to avoid any costly legal fees that I would need to incur by taking either the dealer and/or the lender to court.
|
| 09/15/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
This complaint is to accompany my previous complaint regarding XXXX XXXX XXXX here in Wi. In addition to the loan packing and material misrepresentations made during the transaction, I want to make it clear that when I gave my financial information I thought I would have opportunity to do my own application for the auto loan so I could read the terms.
Everything was printed up, filled out and decided before I ever entered the finance office.
I DID object to the ancillary products but was told the warranty and gap insurance were required by the lender. POINT BLANK. This is evidenced by the fact that I called the next day to discuss cancellation with the dealership. Also, I have a witness to the conversation with the GM at which time he said he was so " sorry '' that the business manager told me I had to have the products to get a loan. That contract should have been re written immediately. XXXX XXXX ( GM ) clearly encourages employees to commit fraud. In addition, the salesman, the GM, the " closer '' ( I do not know his name ) and the business manager all told me they would refinance me after a few on time payments because I balked at the interest rate of 22 % ( which was actually 22.9 % ). While my credit is poor, it 's not like I was in the XXXX. Between the XXXX bureaus the lowest was XXXX and highest was XXXX. I now know that refinancing will only cost more. My loan is based on the rule of XXXX which is outlawed in many states. Apparently the loan was funded immediately which prevented me from payment amounts I had previously calculated, under XXXX per month. It is this type of predatory conduct that put me in this position in the first place. I was XXXX of the first in 2007 to lose everything due to XXXX XXXX, XXXX, etc. My issues with Credit Acceptance Corporation are the following : 1. Ignoring their duty to investigate dealerships they work with 2. They refuse to give me a recalculation after refunds 3. Possible pre payment penalties for products I objected to 3. Added fees for cancellation 4. I was sent a payment booklet with payment and terms as if nothing was cancelled. I was told " It aint gon na happen '' to get an honest recalculation. The rule of XXXX is so confusing even accountants rarely understand it.
Everybody lied about everything said and document execution was very shady to say the least. There are only e signatures except for two things ... and those two things were hidden by a hand. I was under extreme duress because the dealership asked to see my check from my insurance company ( XXXX ) and REFUSED to give it back. I did absolutely ask the right questions, I am not an XXXX! My check was misapproppriated and " processed '' before the papers were even signed. This is what I was told and the lender does NOT CARE. It is my opinion that the dealership and this lender are making back door deals that harm consumers. This will put me right back into bankruptcy. I also want to know if there is a disabling device in my vehicle, the lender will not disclose this. How do they get away with this? If this is not conspiracy to defraud I do n't know what is. Please for the love of XXXX investigate Credit Acceptance Corp and XXXX XXXX XXXX. By the way, XXXX XXXX is on a feeding frenzy for people with poor credit according to all the ads and flyers. I found them on a XXXX link and their website calls for people that can qualify with NO CREDIT CHECK. I put myself into the computation ( after my car purchase ) and it seems with no credit check I should have under 12 % interest rate. Hmmm. The salesman told me they had " special loans '' for people on XXXX. That is why I went there in the first place. This is crime after crime and somebody needs to move on it. My loan is bad enough, however, if it is sold into securities who will care that nearly XXXX was refunded to the lender??? My payment book is the same.
|
| 04/25/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
See below email to Credit Acceptance reguarding conversation on a recorded line. New issues disclosed.
-- -- -- Original message -- -- -- From : XXXX XXXX Date : Wed, XX/XX/XXXX XXXX XXXX To : Loan Dispute ; Cc : Subject : XXXX, As per our conversation dispute continues.
Issues1 ) Dealer buyers guide not disclosed nor was a AS IS. Definition of UNSAFE is not the same as AS IS. Addtionally carguns advertisment reflective of same. No buyers guide on cube or AS IS displayed on advertisement of car. Dont see any on other cars on lot as well. Dealer clearly demontrates that this is is standard way of frauding consumers with his own pictures and advertisements.
2 ) Prior unsafe issues known at time of sale. See pictures of bent rim on dealers advertisement on cargun and lack of any buyer guide?? Bent rim is the reason for the bearing failure per XXXX. As well as the spare tire casing and front tire steal. However, despite you having diagnostics and a call to XXXX you are telling me is WEAR AND TEAR??
3 ) Car value was extremly inflated and that if I were to give back car you would hold me responsible for not being able to sell car at the value sold to me Especially with the known repairs needed at time of sale and knowinly inflating the value in good condtiin let alone poor condition. Do you have the Auction Sale information on issues? Rental Companies information and accident claim?
3 ) My credit report reflects YO, YO of what I owe since XX/XX/XXXX and today you decided to refund me full amount of warranty instead of charging me pro rated amount? Last week you argued with me I am responsible for it than increased my credit amount owed on my credit report. I have my report on PDF each month and pictures you have are screen shots of XXXX XXXX. You advised not to send youll pull yourself what you reported. You also stated you dont see 3 payments by me? Is saying I made a payment the way you decrease and increased my balances????????
4 ) Dealer email and warranty phamplet I have that says this is my contract provisions is not? I have nothing but phamplet. Also dealer had me on camera of what I got and didnt get. What was explained and not explained. You signed? Check out the recordings of the webcam recording he does at signing. He has tgem since all your signatures are also recorded.
5 ) Only condition of car surrender would be full forgiveness of loan.
6 ) I can email you ( Unsecure ) but you cant email me back because its unsecure? A new complaint to follow and you recorded our conversation on this. That explains you not answeing my emails? Why is it OK that I email you Unsecured? Why give me two email addresses to send information than tell me today is unsecured?????
Ill file this very email on the above with New complaint.
Ill also call you on your recorded line that you said ALL calls recorded or we cant talk? I only have that option so be it recordings Ive already had to stop driving so far to work in excess of 1,000 miles per week that week and drop some clients. Now you want me to surrender the car being hit up with the disrepaired already overl inflated price value difference????
Bankruptcy is inevidable with your company!!!! Makes one wounder about your dealer university what is being taught. Also the shared profit on interest? Contracts tailored by state ( Yours would Prohibit ) Your MO seems to blame the uneducated consumer To Bad So Sad you should have done your homework?
Here is link to advertisement from dealer prior to sale with pictures.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Downloaded THANKS XXXX XXXX Powered by XXXX XXXX
|
| 03/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX, I applied for an auto loan through the car dealership where I purchased a XXXX XXXX XXXX. The dealership, XXXX XXXXXXXX XXXX, located in XXXX California, is a privately owned dealership and the salesman, XXXX XXXX misled both myself and my co-signer who is my ex-husband, stated that the vehicle was priced at {$6900.00}. After the salesman ran my credit and attempted to obtain a loan through their bank, I was informed that my application wasn't accepted. I was then informed that he would attempt to obtain financing " in-house '', and that in addition to increasing my down payment from the initial {$1500.00} that I had brought with me in cash, that I would need a co-signer. I agreed to increase my down payment by {$1000.00} and asked my ex-husband to co-sign for me. The salesman also instructed both myself and my co-signer that we were to tell the finance company and that the paperwork ( i.e. ; loan application and subsequent documentation was to show that the vehicle is being stored at an address where I no longer resided. My ex-husband and I do no live together and the salesman was made aware of this, however he still insisted that for the sake of the loan being approved, that the paperwork was to reflect that the vehicle was being stored at an address that I did not reside at. Upon receiving approval for financing, and after the paperwork had been started for the completion of the sale, the salesman insisted that if I didn't purchase the almost {$1500.00} 1-year warranty from a third-party, that I would have to pay an additional {$500.00} before being able to drive the car off of their lot. Both the salesman, and the owner of the dealership, a man by the name of XXXX, assisted myself and my co-signer in getting all of the required signatures to complete the transaction. I was informed by the owner that the vehicle that I was purchasing was a good vehicle that ran very well., and that in the event that I had any problems with the car, that I was to contact the dealership first to see if the problem could be resolved. My first payment was exactly 30 days from my purchase date. Exactly 2 weeks after purchasing I had been on my way to work when I began having problems with the car. I contacted the dealership immediately and was informed by someone named XXXX that the mechanic wasn't working on the weekends and that I would have to talk to the owner the following Monday. I received a call from the owner the following business day and explained to him what had been happening. I informed him that I could not put the car into gear and that it had broken down at a nearby business and that I would like to have it towed to his dealership to be looked at, which was exactly 11 miles from where the car had been parked. The owner then informed me that it was my problem that I had to figure out a way to get the car towed to his dealership on my own and that he didn't have a tow truck that could retrieve the vehicle. I then mentioned to the dealer that it had been less than 2 weeks since I purchased the " lemon '' at which time he began shouting at me over the phone saying that he didn't have to help me and that the car was fine when I drove it off the lot and then proceeded to insinuate that it was my fault that the clutch wasn't working. I also mentioned that I was charged for Emissions Testing in the amount of {$50.00} and that California law requires that the seller of the vehicle pay for any Smog fees before selling a vehicle. I have yet to receive license plates and a registration card for the vehicle, even though the salesman said that the registration process would be taken care of by the dealership. Since XX/XX/XXXX, I have been unable to go to work and make money necessary to make my car payment. I have lost out on income making opportunities as well.
|
| 03/23/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
In XXXX of XXXX I purchased a vehicle from XXXX XXXX. The creditor that financed my vehicle was Credit Acceptance. When I purchased the vehicle I also purchased the extended warranty. Around XXXX of XXXX, my car left me stranded on the side of the road. I immediately contacted a tow truck and the tow truck delivered the vehicle to the dealership XXXX of XXXX. Prior to towing the truck, he looked under the hood and showed me where someone had added XXXX XXXX XXXX. I actually took pictures right then and there as well of the Pellets. Credit Acceptance informed me I would need to file a claim with the Warranty Company. The Warranty Company denied the claim because the car ran hot. They claimed I drove the vehicle running hot which voided the warranty and THAT IS SIMPLY NOT THE CASE. I was petrified and humiliated when all of this happened. I was sitting in the parking lot of the post office and I refused to even get back in the vehicle because I was scared it was going to catch on fire. In XXXX of XXXX the previous owner of the vehicle took the car in for maintenance and XXXX XXXX denied XXXX XXXX XXXX request for a new motor due to negligence by the owner. As I started doing more and more research on the vehicle and started contacting XXXX and XXXX of XXXX, I was informed by XXXX that the title to my vehicle was in fact a BRANDED title and that it was labeled as BRANDED in XXXX of XXXX. In XXXX of XXXX, XXXX of XXXX recommended the motor be replaced and requested permission to do so from Corporate. Corporate denied the request. I am assuming at that time, is when the XXXX XXXX Pellets where put into the motor so that whomever could put a bandaid on the issue and then sell the vehicle at auction. I am the LUCKY PERSON who purchased a vehicle without ever being informed that the vehicle had a Salvage Title. It is my understanding that it is up to the Creditor that finances the vehicle to ensure that the title is clear before ever financing the vehicle. In my case this would be Credit Acceptance. Once they denied my claim, I couldnt afford to pay for a new motor and pay the note, so I contacted Credit Acceptance and let them know where the vehicle was and requested that they come pick it up. This was around XX/XX/XXXX. I voluntarily gave the car back because it wouldve cost me $ XXXX to get the vehicle fixed properly and I had already spent $ XXXX on a warranty that I wouldve never been able to use because of the BRANDED TITLE. Credit Acceptance not only told me it was not there responsibility and sent me on a wild goose chase but they also started marking my credit report late in XXXX of XXXX and they continued to mark my credit report late through XXXX of XXXX. XXXX // XXXX // XXXX // XXXX // XXXX // XXXX // XXXX // XXXX // XXXX // XXXX // REPOSSESSION. This has had a TREMENDOUS impact on my credit score and none of this is my fault or my responsibility. There is no reason that it took Credit Acceptance 11 months to come pick up the vehicle when they knew exactly where it was from day one after I requested they come pick it up. I believe I am entitled to my money back for the Warranty purchased that Id never be able to use and all funds paid towards the vehicle because I was NEVER INFORMED THE VEHICLE HAD A BRANDED TITLE OR I NEVER WOULDVE PURCHASED IT IN THE FIRST PLACE. Most importantly I am requesting that the credit reporting be removed due to Credit Acceptance not holding up their end of the contract and financing a branded title as well as taking 11 months to ever come pick up the vehicle. All of this was uncalled for and none of this was my fault or my responsibility. ATTACHED : XXXX REPORT SHOWING WHERE XXXX OF XXXX IN FACT RECEIVED THE XXXX XXXX OF XXXX AND LET IT PASS INSPECTION. ATTACHED : LETTER FROM XXXX OF XXXX STATING THE VEHICLE WAS BRANDED
|
| 10/10/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
I GOT MY CAR FINANCE FROM CREDIT ACCEPTANCE ON XXXX XXXX .I HAVE MADE PAYMENT TO CREDIT ACCEPATANCE ON XXXX XXXX XXXX XXXX 2016 XXXX XXXX 2016 XXXX XXXX 2016 AND RECENTLY ON XXXX XXXX 2016. THEY SENT ME A TRANSACTION REPORT THAT SHOWS MY PAYMENT THAT I HAVE MADE SO FAR. WHICH INCLUDE NEW CAR LOAN SET UP ON MY CREDIT REPORT AS XXXX XXXX 2016 AND PAYMENT THAT SHOWS FOR XXXX, XXXX, XXXX AND XXXX BUT NOT THE XXXX PAYMENT SINCE I MADE A PAYMENT IN XXXX AND THE TRANSACTION REPORT IS DATED XXXX XXXX 2016. ACCORDING TO THE TERM OF MY CAR LOAN. MY CAR PAYMENT ARE DUE BY THE XXXX OF EACH MONTH WHICH I HAVE BEEN MAKING SINCE XXXX OF 2016 AND THE CREDITOR AGREES TO THAT. CREDIT ACCEPTANCE UPDATES MY CAR PAYMENT ON THE 15 DAY OF EACH MONTH TO THE CREDIT BUREAU THAT WOULD BE XXXX XXXX, XXXX AND XXXX. I HAVE DOCUMENTS TO SUPPORT THAT THEY HAVE NOT BEEN UPDATING MY CREDIT REPORT TO XXXX XXXX. I AM MISSING MY LAST PAYMENT THAT WOULD SHOW ON MY XXXX XXXX CREDIT REPORT FOR THE MONTH OF XXXX AND FOR THE MONTH OF XXXX AND WHEN THEY UPDATE MY CREDIT REPORT ON XXXX XXXX IT SHOULD ALSO SHOW THE PAYMENT FOR THE MONTH OF XXXX OF 2016. WHEN CREDIT ACCEPTANCE WHO CLAIMS THEY UPDATE MY CREDIT REPORT ACCURATLY. IVE DISPUTED THIS WITH XXXX BACK IN XXXX OF 2016 AND I GOT THE RESULTS BACK ON XXXX XXXX 2016 THE BALANCE THEY STATE I OWE IS XXXX WHICH IS INCORRECT. THE BALANCE FOR THE MONTH OF XXXX AND ACCORDING TO MY XXXX AND XXXX CREDIT REPORT IT SHOWS XXXX IS THE BALANCE. WHEN YOU LOOK AT THE REPORT I AM MISSING A TRADE LINE FOR XXXX ON THIS REPORT AND IT SHOWS A PAYMENT FOR THE MONTH OF XXXX AND A PAYMENT FOR XXXX. ON THAT REPORT IT STATES AS FOLLOW DATE UPDATED XXXX/XXXX/2016 LAST PAYMENT MADE XXXX/XXXX/2016. SO I AM LOOKING AT THIS REPORT AND I DONT SEE A LAST PAYMENT FOR XXXX/XXXX/2016. ALL I SEE UNDER THE RATING WHICH STATES OK IS AS FOLLOW XXXX OK FOR THE MONTH OF XXXX AND XXXX FOR THE MONTH OF XXXX. SO I CALL XXXX XXXX AND THEY STATE THAT THEY ONLY RECEIVE PAYMENT FROM XXXX AND XXXX BUT THE REPORT DATE STAES AS XXXX/XXXX/2016. ACCORDING TO CREDIT ACCEPATANCE WHICH I HAVE MADE I MADE MY CAR PAYMENT FOR XXXX, XXXX, XXXX SINCE THE OTHER PAYMNET WOULDNT POST YET IT SHOULD BE SHOWING XXXX CAR PAYMNETS AS FOLLOW. XXXX FOR NEW CAR, XXXX XXXX PAYMENT WHICH I MADE ON XXXX XXXX 2016, XXXX I MADE A CAR PAYMENT ON XXXX XXXX 2016 BUT I DONT SEE MY CAR PAYMENT FOR XXXX 2016 BUT THEY SAY THEY UPDATED THE REP [ ORT ON XXXX XXXX 2016 THAT WHEN THEY UPDATE TO ALL XXXX CREDIT BUREAU. ACCORDING TO THE LETTER I RECEIVE FROM XXXX AND XXXX XXXX SO WHERE IS MY PAYMENT. I RECEIVE MY XXXX CREDIT REPORT ON XXXX/XXXX/2016 AND IT STAES AS FOLLOW BALANCE SAME AS EARLIER CREDIT REPORT XXXX/XXXX/2016 XXXX THEY DIDNT UPDATED THIS CREDIT REPORT ON THE 15 DAY OF THE MONTH WHICH THEY ARE SUPPOSE TO DO. SAME AS THE EARLIER CREDIT REPORT DATE UPDATED XXXX/XXXX/2016 LAST PAYMENT MADE XXXX/XXXX/2016 I AM MISSING MY LAST PAYMENT MADE FOR XXXX AND XXXX. LIKE I SAY I HAVE ALSO XXXX XXXX CREDIT MONITORING ACCOUNT AS OF XXXX XXXX, 2016 THE BALANCE STILL REMAINS AT XXXX WHICH STAES THEY HAVENT UPDATED THE CREDIT REPORT AS OF. SECOND WHEN YOU LOOK AT MY PAYMENTS THAT WOULD SHOW ON MY CREDIT REPORT IT SHOWS AS FOLLOW. NEW CONTRACT FOR XXXX LAST PAYMENT MADE WHICH STATES OK IS FOR THE MONTH OF XXXX 2016 AND XXXX 2016. NO PAYMENT FOR XXXX AND XXXX 2016. I AM DISPUTING THIS ACCOUNT ON HOW IS BEING UPDATED. I AM DISPUTING THE BALANCE OWE IT SHOULD STATE THE BALANCE OWE LIKE ON MY OTHER REPORTS NUMBER XXXX I WANT CREDIT ACCEPTANCE TO UPDATE MY LAST PAYMENT THAT I HAVE MADE TO THIS ACCOUNT. AS YOU SEE IT SHOWS FOR XXXX AS NEW CONTRACT AND IT SHOWS FOR XXXX AND XXXX. THEY NEED TO LIST THE MONTH OF XXXX AND XXXX THE SAME WAY THAT SHOWS OK AS IT WAS PAY FOR THOSE MONTHS. DATE UPDATED NEEDS TO REFLEX AS CURRENT PAYMNET MADE FOR XXXX.
|
| 02/16/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
XXXX XXXX, 2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX XXXX XXXX XXXX XXXX XXXX CREDIT DISPUTE DEPARTMENT XXXX, MI XXXX XXXX : XXXX ENDING IN XXXX To Whom It May Concern : Be advised this not a refusal to pay, but a notice that your claim is disputed and validation is requested.
Under the Fair Debt collection Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debit, and there is some contractual obligation that is binding on me to pay this debt.
This is NOT a request for verification or proof of my mailing address, but request for VALIDATION made pursuant to 15 USC 1692G Sec. 809 ( b ) of the FDCPA. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.
At this time I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing in legal action against you and your client for the following.
Violation of the Fair Debt Collection Practices Act Defamation of Character I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with FTC and other state or federal agencies.
If your offices are able to provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. This includes any information to a credit reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from date of your receipt, all references to this account must be deleted and completely removed from my credit file and copy of such deletion request shall be sent immediately.
It would be advisable that you and your client assure that your records are in order before I am forced to take legal action.
CREDITOR/DEBT COLLECTOR DECLARATION Please provide the following : Agreement with your client that grants you the authority to collect on this alleged debt.
Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor regarding this account.
Any judgements obtained by any creditor regarding this account.
Any insurance claims been made by any creditor regarding this account.
Name and address of alleged creditor.
Name on file of alleged creditor.
Alleged account number.
Address on file for alleged debtor.
Amount of alleged debt.
Date this alleged debt became payable.
Date of original charge off or delinquency.
Verification that this debt was assigned or sold to collector.
Complete accounting of alleged debt.
Commission for debt collector if collection efforts are successful.
Please provide the name and address of the bonding agent for CREDIT ACCEPTANCE , INC in case legal action becomes necessary.
Your claim can not and WILL NOT be considered if any portion of the above is not completed and returned with copies of all requested documents. This request for validation made pursuant to the Fair Debt Collections Practices Act. Please allow 30 days for processing after I receive this information back.
Best regards, XXXX XXXX XXXX XXXX Federal Trade Commission XXXX CFPB
|
| 06/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX XXXX of XXXX sold me a lemon car XX/XX/XXXX when I drove off there premises after waiting almost 2 weeks just to get I wanted my money back and couldnt they told me it would be even longer when I did it through my debit card XX/XX/XXXX I almost XXXX because the car completely went out on me Im XXXX XXXX XXXX now I got a police report and everything I informed everybody about the situation credit acceptance XXXX XXXX of XXXX which they never ever got back to me I had to keep calling them into the last call where it says one minute on my phone bill they financial manager said call my bank and dispute it with them then hung up on me now they telling my bank I never complaint which I have proof I did since day One and they kept giving me the run arounds they lied about the car the car mileage and everything to it soon as I got the car 2-3 weeks later ac wasnt working they told me to put XXXX in it myself I did and it went away probably like 2 weeks did it again and still it happened again I really try to switch and or give it up but they kept saying come back in 6 months did then they say I need to have the car for a year came back this year in XXXX they told me I need 6 more months like there no help at all Im XXXX and they there the only people. Thats stressing me out to the point I was XXXX XXXX because of them even my doctors know its my first car and they did me so wrong credit acceptance know everything but they keep Putin these miscellaneous charges on me when they know the situation and I havent had the car since XX/XX/XXXX I surrendered the car also XXXX XXXX tell them they paid for it when I paid for it my debit information have it where I paid them to fix something then 2 months later my car breaks down completely the whole alignment thats how bad the car was XXXX is tryin to work with me but Im explaining Im not goin to keep paying for something that I dont have and had issues with I really need help with all of them even XXXX XXXX of XXXX ruining my credit because they keep acting like everytime I came they was goin to give me or switch a car then to get the run arounds like I have to come back after a certain amount of months I want nothing to do with them I just want my money back that I put down on the deposit I have bank statements and phone bills I paid for it XX/XX/XXXX but didnt get the car to XX/XX/XXXX when they gave my XXXX XXXX which was also to high on pay and they also gave me miscellaneous charges after I closed them out before XXXX its becoming extremely messy I try to write the whole world for help and its like some people tryin to help and some cant because they dont get back to you at all the front desk lady transfer you to managers and you get a voicemail you leave one you still wont get a return this is the worst experience I ever had and again Im XXXX I could of died in there car then what would of happened how would this outcome go because my mom and my XXXX XXXX XXXX daughter was with me my entire time every time I went even when I first got the car the mechanics said I should of tooken a man and everybody I spoke to thats so sad they do this to females I trusted them my first car and they didnt car at all they gave me what they wanted and it was late so I couldnt even be like no or nothing we was all tired being there day to night to there closing time to having to come back the next few days waiting to see if the car is ready I have so much proof in my phone it makes no sense and the way they lying is ridiculous its sad people have to tell me I should of tooken a man with to get my first car but I didnt know I was just so stoked on getting my car I need help please its also better if I say it then write because its just a lot please somebody help me!!!
|
| 11/30/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a car loan with Credit Acceptance for a little over a year now. During the Pandemic I missed XXXX and XXXX 's payments because of the shut down. I did call them in XXXX to let them know but was told payment was still expected while others were able to add theirs to end of loan. It took me 3 months to receive my Pandemic Unemployment Benefits but luckily had them in time to make as payments. I also made a payment arrangement to pay an extra {$100.00} on top of my {$270.00} payment till caught up. I continued to pay the extra 100 for 6 months which more than covered the two payments i missed. However I have been dealing with them ruining my credit for the past 9 month 's! I have disputed this with credit bureaus 5x with it just coming back that the information is correct! I have made a complaint with the XXXX XXXX XXXX and called the company directly many times with no one listening to me till one day a women that happen to be answering the phones helping out but works in Upper Management. She told me they were not supposed to be reporting negetive information to credit reports if it had to do with Covid-19! I was then contacted by a woman named XXXX in the Compliance Dept. The first time we spoke I explained everything to her and she said she would conduct an investigation and report back to me which I excepted. XXXX reported back to me even more disturbing information! I apparently owed the company {$900.00} more before I was caught up! At first being in shock I couldn't speak. Then I asked her how do you figure that? I asked her where my extra {$100.00} a month for 6 months went because my payments are only {$270.00} and I missed two due to Pandemic! Then she proceeded to tell me they have no information for XXXX 's payment which consisted of 2 different payments each being a different amount as the company repo my car for no reason! I got the car back two hour after it was taken because I was already paying the payment that morning. I also had to pay them back for the repo. How does a company not have all the Information about a repo they had ordered and given back to the customer? Mind you I only have had the car for 2 months at this time put {$3500.00} down and hadn't missed a payment was just a bit late for XXXX because of the way I was being paid! I am a single mother and have spent this past year working my XXXX off to pay anything on my credit report as I have plans for 2 big purchases and I want a good credit score. Worked so hard for this company to ruin it in a single second reporting information that is incorrect by a long shot! Even after speaking to Compliance Dept I asked her to please fix my credit report information because they were ruining my credit score badly! I'll say she attempted but all she did was change some of it to no data to report! That's not fair I pay my payments on time every month except Pandemic which many of us had problems! After speaking to her again my report mysteriously got worse again! Says I haven't made a payment since XXXX, I've missed 6 payments, and the balance i owe I've paid 5 percent of in over a year! This is a disgrace and can truly impact a person 's life! I know many other people are experiencing this same issue with this company as I read all the complaints on their website! Someone had to do something and I'm done with them doing this to me! I have proof of every payment and when it was made! Also mind you this whole past year I have been in and out of the hospital very sick this just made things worse! I refuse to have to go another 2 or more years dealing with Credit Acceptance! My next step if this matter is not taken care of and done correctly I will be obtaining legal counsel to resolve it!
Please Help!!
|
| 12/19/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
In XXXX I financed a XXXX XXXX XXXX XXXX XXXX from Credit Acceptance Corporation. On XXXX XXXX, XXXX a district court judge in XXXX XXXX, XXXX, through a civil court proceeding, awarded aforementioned XXXX XXXX to my ex fiance, XXXX XXXX. She was ( under civil contempt of court ) to refinance the vehicle, and assume any back payments. XXXX XXXX failed to do so. In XXXX of XXXX the vehicle was repossessed from her residence in XXXX, XXXX. Credit Acceptance Corp then attempted to sue me in XXXX XXXX XXXX via a third party collections Law office ( XXXX XXXX XXXX and XXXX. ) I was living in the State of XXXX, and had been for three years. This is a venue violation under the Fair Debt Collections Practices Act ( FDCPA ). I never received service of process. Rather, my father was served a summons for my appearance at his home residence, in XXXX. He opened the correspondence. This is another FDCPA violation, as I never gave permission to account details to be disclosed to any third parties. I notified the firm ( XXXX XXXX XXXX and XXXX ) that I did not reside in XXXX, and provided them proof of such. They then ad my father served again before sending me a letter stating that they were dismissing the case they had filed against me in XXXX XXXX, XXXX court, and had forwarded my file back to the original creditor. I heard nothing for some time and disputed this account with the credit reporting bureau, XXXX. The creditor then changed the account from charged off to repossessed, which caused my FICO score to go down over XXXX points. This account is seriously hindering my abilities to acquire any lines of credit at this point, whatsoever. Credit Acceptance Corp then filed my account with the offices of XXXX and XXXX in XXXX XXXX, XXXX. I contacted them to dispute the account, and advise them that I had moved back to XXXX state, and had been here for several months I was told that they too had filed suit against me in XXXX XXXX, XXXX ... a county I had not resided in for over a year. They advised me to forward them the papers from the court, showing that I had been released from my obligations with regard to the aforementioned vehicle. I fulfilled their request and was told that I would be contacted back within 5 days. I heard nothing. After several months, I contacted Credit Acceptance Corp, to inquire as to the status of my dispute. I was told by the representative that the account was being handled by their " in-house legal team '' and should be expecting another suit shortly, as they never received any paperwork regarding a dispute from XXXX and XXXX, and " did n't believe that I actually had any such paperwork. '' ( Again, I never received service of process, with regard to suit being filed against me. ) I have never been treated with anything other than rude, ignorant language by any Credit Acceptance Corporation representative, and have a suspicion that most of their csr 's work from home, as I 've had conversations in which I 've been able to hear other people discussing non business related topics, and have even heard children yelling and fussing in the background. I feel their business practices are completely unacceptable and incredibly unprofessional. I am not responsible for this debt, and am sick of being threatened with lawsuits by this company and their hired, XXXX party thugs. I am attaching the documentation from XXXX XXXX district court to this complaint, proving that a judge released me from all obligations to this account. I would like this permanently removed from my XXXX, XXXX, and XXXX credit reports, at very least, and feel that {$1000.00} in damages per violation comitted under the Fair Debt collections Practices act is duly owed at this point in time.
|
| 03/28/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX I contacted my auto loan creditor, Credit Acceptance, in order to have them send the necessary paperwork to the XXXX DMV for new vehicle tags as I had recently moved from XXXX where I had originally financed the vehicle.
On XX/XX/XXXX I attempted to register for new plates, after verifying the documents from Credit Acceptance had been sent to the DMV. The staff at the XXXX DMV notified me that the required documents were in fact, not sent to them. But instead, the Title Department apparently decided a non official document was equivalent - an assertation they maintained throughout all my communications with them until the end of XX/XX/XXXX. I was issued a temporary tag from the XXXX DMV which expired on XX/XX/XXXX.
Pre-empting the pending expiration of my temporary tag, I contacted Credit Acceptance yet again. The Title department insisted they had sent the correct document, and hesitantly I decided to attempt the XXXX DMV yet again. The manager on duty at the XXXX DMV showed me the unofficial document which they would not honor, and said there was nothing that would be done until the proper document was received. So on XX/XX/XXXX I contacted Credit Acceptance yet again and received the same excuse " we were never sent the proper document from XXXX, this declaration should work. '' This was now the second time I had requested they obtain the proper document, but this was never acknowledged, nor was it acted upon by Credit Acceptance.
On XX/XX/XXXX I applied for another temporary tag, and was issued it due to extenuating circumstances.
On XX/XX/XXXX I contacted the Titles Department at Credit Acceptance and demanded that they obtain a new copy of the Notice of Security Interest Filing. I was told that the request was noted in my file and would be handled by the person assigned to it.
On XX/XX/XXXX I paid for a copy of my part of the XXXX title ( hoping this also sent a new copy of the Lien Holder 's part to my creditor ). I received my copy within the week, and also inquired with the State of XXXX Department of Motor Vehicles if my transaction also sent new documents to my creditor. They answered within the same day that it did not.
On XX/XX/XXXX I contacted Credit Acceptance yet again, to verify their progress as I had received no communication from them. I discovered that nothing from my previous request had been recorded or acted upon. I had at this point now been paying for a car I was unable to use for over a month. It was at this time that I informed them I would not make another payment until they fulfilled their legal obligation in this matter, and provided the level of service which credit contract implied. I was assured that, the proper steps would be taken. I requested communication at the time of their receipt for the new Notice of Security Interest Filing from the State of XXXX, as well as a tracking number when they shipped the document to the XXXX DMV.
On XX/XX/XXXX I called Credit Acceptance yet when asked the status of the Security fillings document, they still did not have it - although they now claimed that they were waiting for it from XXXX.
I am now on my second month of paying for a car that I can not use due to either the apathy or ineptitude of the lien holder for my vehicle. In addition to having my access blocked to the property for which I have been paying. I have also been sporadically fined for failure to show current tags on my vehicle by the XXXX Department of Public works. I have now amassed over {$600.00} in fines. Spent over {$100.00} for temporary tags and title copies. I have lost over a dozen hours of work while waiting at the DMV to try to solve an issue that I am currently powerless over.
|
| 03/31/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX O purchased a XXXX XXXX XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX XXXX California. Upon purchasing the vehicle XXXX had assured me the vehicle was in great condition and had in fact just had four new tires put on as well as a new catalytic converter and vehicle was up to date with all maintenance. That being said I agreed to purchase vehicle for price of {$12000.00} TOTAL. This would be there amount just before taxes and was to include all dealership fees ect. Upon signing this price was changed and XXXX made sure to not only charge me that amount but added fees and warranty on top of price we had agreed upon. Price of vehicle ended up snowing over {$22000.00} once I received final loan documentation in my final loan which was altered upon me leaving dealership that day. Within three days of purchase the vehicle check engine light appeared and I immediately brought vehicle back to dealership. XXXX refused to take vehicle back and there was no certified mechanic on lot to help address issue. In fact it was just XXXX and another gentleman XXXX the issue showing which was bank 1 and bank 2 running too lean. They were not able to figure out issue and XXXX then assured me I can contact warranty on vehicle that I purchase and they would go ahead and fix whatever the issue may be. I then not only contacted my finance company to confirm the warranty where they in fact assured me the same thing but decided it was best at this point to go and get a full vehicle inspection. Upon taking my vehicle to a mechanic I was disturbed to find several issues with my vehicle. 1st of course being the check engine light showing ( bank 1 and bank 2 running lean ) second the vehicle NEEDED 4 brand new tires in fact they were not just put on, the tpm alert had been indicating on dash and I was told by XXXX this would clear once I drove for a little bit but Im fact this was due to two of the tire valves being broken and needing replacement, the brakes and routers in front needed replacement as well as all 4 new shocks and struts, car alarm battery is broken and alarm constantly goes off also vehicle was in need of a full tune up needed replaced. Also the vehicle was sold to me at XXXX but two mechanics in fact have assured me actual vehicle mileage is XXXX miles. I have since then attempted to contact warranty company which is wynns warranty. I have registered my warranty online and have sent several emails and voicemails but to no avail. I had to go ahead and start fixing my vehicle and had some of the repairs done so that it can be drivable in the meantime although policy clearly says make sure all claims are approved before beginning maintenance. However.. if I cant get ahold of this company how am I to do so. I have contacted credit acceptance which is the financial institution and let them know I will be suing both them as well as dealership for the altercation of my loan as well as selling me a faulty vehicle. I was told my only option was to surrender my vehicle which would then not only go on my credit and cause my credit to go down but I would most likely still owe out of pocket and be stuck without a vehicle. Upon trying to talk to them and contact lawyers for help my vehicle was repossessed. Upon paying all vehicle repossession fees as well as any fees needed and scheduling appointment to pick up my vehicle from repossession company I was informed a day before pickup date my vehicle had accidentally been sent to auction where I drove two hours to pick it up. Upon picking up my vehicle everything in my vehicle is now missing and no one knows where its gone. I am livid about all of this and think its time these companies are held liable for their actions!!!
|
| 11/16/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
The Fourth Amendment stands for the principle that the government generally may not search its people or seize their belongings without appropriate process and oversight. my vehicle was illegally taken. And the company is still using and selling my information without my consent and still can not provide proof that I allowed or gave permission for my signature or information to be used. In the previous complaint i sent the company stated in there response that the account was " 180 days past due '' the company have not reported anything on this account since XXXX ( XXXX XXXX ) the day a payment was last posted but it shows on my credit file that the last payment was posted XX/XX/XXXX and the payment status is 150 days past due. on my credit file it states on the account that -3 % of this " loan '' was paid how can it be listed as -3 if its still in a positive standing? Also it states that I have made 50 % of these payments on time. The company states that they are accurate on reporting and its clear they're making mistakes on their reports.
According to 1022.42 Reasonable policies and procedures concerning the accuracy and integrity of furnished information. it states Each furnisher must review its policies and procedures required by this section periodically and update them as necessary to ensure their continued effectiveness. And as shown no updated credit report has been placed since the month of XX/XX/XXXX.
this account is a charge off you cant collect a debt from a charge off the account information was suppose to be sent to the irs and has not been.
the company is in violation of the following :. 18 U.S. Code 241 - Conspiracy against rights. A demand of cease and desist. 1022.42 Reasonable policies and procedures concerning the accuracy and integrity of furnished information ..4th amendment .fair credit reporting act .congressional findings and statement of purpose .15usc1681b permissible purpose of consumer reports .15usc1681c requirements relating to information contained in consumer reports An agency has the affirmative responsibility to try to collect delinquent debts that are owed to the agency, or referred to the agency for collection. However, at some point in the collection process it may become evident that a debt is uncollectible, and it may be appropriate to terminate collection action, and/or writeoff the debt.
An agency fulfills its affirmative responsibility to try to collect delinquent debts by engaging in active collection. Active collection means that the debt is being collected through the use of all appropriate debt collection remedies, including, but not limited to, demand letters, credit bureau reporting, offset, garnishment, foreclosure, litigation, and referral to the Department of the Treasurys ( Treasury ) Bureau of Fiscal Service ( Fiscal Service ) for collection ( known as cross-servicing ). See Chapter 6, Delinquent Debt Collection.
Termination of collection action occurs when it appears [ to an agency ] that no person liable on the claim has the present or prospective ability to pay a significant amount of the claim or the cost of collecting the claim is likely to be more than the amount recovered. See 31 U.S.C. 3711 ( a ) ( 3 ). Termination of collection action is a decision to cease active collection action on a debt, in accordance with criteria set out in the Federal Claims Collection Standards, because such action is not economically worthwhile or is otherwise inappropriate. Suspension of collection action occurs when an agency decides to temporarily cease collection action.
I do not owe this alleged debt and for the 4th time i am demanding for it to be removed from my credit profile
|
| 10/22/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
got pre approval on a XXXXXXXX XXXX. the dealership told us we qualified for way more then what we were asking XXXX after down payment.
came time to do the loan and everything checked out with hudbands income ( who made plenty to pay for the car by himself ). XXXX XXXX XXXX XXXX XXXX XXXX and get paid via personal check ( was able to provide copies of all recent checks ), also sent in my accounts, debit cards for me and nothing drove the 3 hours home and took off the following monday to get everything done and pick up car. sat around all day for the man to keep giving the dealership the runaround SEVERAL TIMES for stuff that was already verified ( proof of job ) end of day comes too say he needed copies of the backs of the checks when that could have been specified days prior.
drove 3 hours back my boss gets copies of all of the checks with HIS bank statement, my time cards and a statement on company letterhead for him to say finally " we need to open an account with the people that cash my checks : XXXXXXXX XXXX ). make appt the next day and go open the account. send over the information for the bank account. end of the day we get a text that NOW we need the boss to make up some actual paystubs ( which he does ) even though that information was already provided with a breakdown on the time cards ) how he does paychecks every payday! boss is livid that now he has to pay XXXX for a paystub program with XXXX EMPLOYEES! we send over the pay stubs ( which the program does not allow for detailed breakdowns at least if it does boss does not know how to use ) I ask the dealership why they dont just call to verify my employment since that is the issue. I was told no one does that until after contracts are signed ( which is INSANE : seems counter productive when someone is well qualified and only one road block is in the way from securing the deal ) fast forward the following day ( end of day on friday which is well after 5 ) dealership calls and says the bank says they need to verify income and no one is answering. I give them my bosses cell phone number ( which is a business phone ). dealership calls me back that night that we need XXXX extra down that the 2000 down would not be enough. I agree to it.
soon after we get a text that he wont do it until he calls the business but wont call the cell phone cause he suspects fraud. so i inform my boss who drives the XXXX miles to go to the office so he can talk to this clown i can finally get my car ( after selling mine that morning because i was under the impression if we did the extra XXXX down we were good ). He gets to the office and tells me no one has tried calling the previous day as claimed ( checked called id ) and he waited for XXXX hours for them to call and never did I end up checking my credit that morning to see who the dealership was trying to get the loan through ( credit acceptance corp : who ran my credit TWICE BY THE WAY ... XXXX HARD HITS ) so I call trying to get someone else assigned to my application because of how I was being treated by this person. and they told me they dont talk to customers. I told her i just wanted to be pointed in the direction of who i can talk to about getting my app reassigned elsewhere and I got hung up on..
FINALLY after not answering and leaving the dealership with no answers ( i was told ) somehow they managed to call the dealers and tell them they cant finance to me. i asked for a denial letter and have not gotten one nor an answer as to why all of a sudden they had issues. everything was good in the beginning!
these SEVERAL other runarounds i got on stuff that was already verified in several diff ways. this is just the summary
|
| 07/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Closing its eyes to practices that harmed consumers : The company created financial incentives for dealers to add extra products to loans and then shrugged off whether customers were misled into thinking the add-on products were required. Add-on products, such as vehicle service contracts, are a profit center for Credit Acceptance. They represented about {$250.00} XXXX in revenue in XXXX alone.
When borrowers default on loans, it can lead to severe consequences, including wage garnishment and an inability to borrow money in the future. A default on an auto loan can also lead to the borrower losing their means of transportation, which can cause job loss and a further spiral of damaged credit and financial distress.
This is not the only action targeting Credit Acceptance for violation of consumer financial protection laws. For example, last year, the Massachusetts Attorney General secured more than {$27.00} XXXX for thousands of families harmed by Credit Acceptance.Hiding the true cost of credit : Since XXXX, Credit Acceptances loan agreements nationwide have said that consumers would pay interest at an average 22 % APR. However, the true cost of credit offered is far higher than what borrowers are told. This is because Credit Acceptances business model pushes dealers to manipulate the prices of vehicles sold to Credit Acceptance borrowers, based on borrowers projected performance. XXXX then uses the projected collections to decide how much to pay its dealers.
XXXX pays dealers less for loans with lower scores because they are riskier, and XXXX predicts it will collect less. Because XXXX sets the interest rate for the loan and that interest rate does not change based on borrower risk, XXXX lending model incentivizes dealers to sell cars at inflated prices, which increases the amount XXXX pays the dealer.
5. This means the principal amounts in XXXX loans are often artificially inflated and far exceed the amount XXXX expects to collect on the loan or has paid to its dealers. And because XXXX has shifted the cost of the credit into the principal amount instead of the interest rate, consumers do not know they are paying these hidden costs of credit to finance their vehicles. 12 U.S.C. 5531 ( a ) ,5536 ( a ) ( 1 ), 5536 ( a ) ( 3 ), THEY ARE IN VIOLATION by obscuring the cost of credit for auto loans and taking unreasonable advantage of consumers lack of understanding of the risk of default and the severity of the consequences, as well as their inability to protect their interests, and for providing substantial assistance to dealers, even though XXXX knew or should have known the dealers were misrepresenting the voluntary nature of add-on products. THEY JUST HAD A BIG LAWSUIT FOR A HIGH APR RATE AND THATS WHAT THEY DID TO ME MY APR IS XXXX, FINICANCE CHARGE IS WHAT I SUPOSED TO PAY FINCANCE CHARGE IS THE SUM OF ALL CHARGES ( ALL CHARGES ) ACCORDING TO THE LAW 15 U.S. Code 1605 - Determination of finance charge WHICH STATES Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
|
| 01/17/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
On XXXX XXXX, XXXX I XXXX XXXX XXXX went in to XXXX XXXX to purchase a vehicle. I strongly suggested to the salesman that at the time all I had for the down payment was {$2000.00} nothing more. I test drove a XXXX XXXX XXXX and like the vehicle then he offered me to drive another XXXX with fewer miles on it. I decided to stick with the car I had chosen previously. I arrived back from the test drive and i was told by the salesman that his Boss wanted me to put down another {$500.00} because he did n't feel as though he got much off of the deal of the car. He asked me could U put another {$500.00} down i told him no that I did n't have it and he said I will give you time to bring it back in he said I will give you 30 days. I told him I was n't sure to have it all by then, he said ok well bring in what you do have. Two days after driving the car I noticed there was a significant smell of oil coming through the vents. I called the dealership back and he advised me that it was because they forgot to put the top cover back on and that it was coming from that and he said bring the car back in so that we can do that. Every time I parked the car I noticed there was a big oil ring on the concrete. I made an appointment with the XXXX dealership and they advised me to take that car back and do not but it. I paid {$100.00} to have tests run on the car insuring that it was worth me buying. XXXX provided me with every thing that was wrong with car with the most major issue was there was a leak in the oil housing and it need to be fixed immediately to prevent engine damage. There was a long list of other things that also needed to be fixed as well. I talked back to the salesman that goes by the name of XXXX and he said I quote " You do not buy a XXXX car from XXXX dealership, and then take it to another XXXX to get it checked out. '' I explained to him that I had every right to do so. I asked them in this moment to please switch me out of the car and put me in another one that was better for my money since they already had the down payment of that car. They told me that I would have to speak to the finance company who is Credit Acceptance. Later that day a representative from the loan company called to do a welcome call. I spoke to her about what was going on and she said that they did n't mind me being switched out of the vehicle. She said to call the dealership and then have them to call their company and they would go from there. I waited a few days and still nothing I began to constantly call and text the salesman and ask him to be switched out. He told me that he could not because the car had been titled already which was not right. The car was not titled until last Friday XXXX XXXX, XXXX. He had told me for 3 weeks that the car had bee titled already and it was n't. I called to Credit Acceptance this morning and was advised that the previous representative that I had spoken to put in the notes that the issues I was dealing with was normal wear and tear of the car and at the time I had only drove the car all of a week when I had learned that there was so many issues with this car. I have spent money on repairs and for items such as oil, antifreeze coolant etc. This car has major issues and there is nothing that this dealership or finance company is willing to help out with. I was told by XXXX there was no way that this car had been inspected right because there was no way it would have passed the NC Emissions tests. The seller of the vehicle was very misleading and once I began to figure his false information out he continued to be very irate and curse and yell at me many times.
|
| 09/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2022, I contacted Credit Acceptance loan company concerning bank fraud/ procuring a loan fraudulently via XXXX XXXX XXXX For clarification, I was coaxed into sending paystubs to get a vehicle as a co-signer, although they were not accurate. The original primary person XXXX XXXX, was denied a loan due to his credit score, leaving him with no option but to bring someone else in. On the day of, at XXXX XXXX, XX/XX/2022, I informed the sales agent something was wrong with my work portal for my second income, and the dates were switched in our system and not displaying my check stubs. I emailed my employer while at dealership concerning the issue. I was then told to just submit what was on sight, by sales representative so they could get the vehicle to XXXX. I then informed them that the information was not accurate, and was told they would handle that. I expressed my disdain by objecting and walking out. I was then contacted by XXXX from XXXX at XXXX XXXX, for several days afterwards, for resigning loan papers and going with a different bank lender, and I declined involvement with the bank fraud. With the correct paystubs, my debt-to-income ratio would also be too high to be accepted for the loan. However, on XX/XX/2022 I was called to come in to speak with XXXX XXXX management team, XXXX XXXX, and XXXX in finance, managers. They told me a totally different story that the loan was not process due to a letter of residency needed a month ago by XXXX XXXX, and that they no longer wanted to do business with me or him, and to return the vehicle immediately, or they would issue a stolen vehicle BOLO. I was certainly under duress, because my freedom was at state. They then pressured me to find the vehicle and return it to the lot, or they would pursue Stolen Vehicle report, and would not stop until it was done. Later that evening, XXXX Police Department located the vehicle, but told XXXX whom was on the phone with me, that the dealership needed to file the police report to get back the vehicle, because I did not need to do it for my protection. I was then told by XXXX that he filed a Police Report with XXXX XXXX, XXXX Police Department, concerning the vehicle. However, on Sunday, XX/XX/2022, the vehicle was located and no such report was made, to repossess the vehicle, and on XX/XX/2022, XXXX XXXX from XXXX XXXX, called me to inform me that XXXX XXXX turned in the letter of residency, but overlooked the fraud issue. I then informed her that the deal was suppose to be off the table, per management, and what was she talking about? She advised me that she did not know about that. Once I was enlightened of the false claim of report to police and XXXX XXXX not honoring the fraud revelation, I declined to be involved any further with them and sought a higher authority to void this contract due to known fraud by the dealership.
Furthermore, on XX/XX/2022 I received fraudulent documents concerning my electronic signature and initials. I did not sign up for that service nor gave authority to XXXX XXXX to sign without my knowledge to procure the loan. Electronic signature is still required by law to be given by signer not by dealership. These are fraudulent documents. Because I made the loan company and dealership aware of the issue within the three ( 3 ) day cancellation procedure, I am not and will not be held liable.
In addition, I have attached the discrepancy with paystubs and email correspondence from that day proving my side. This gives grounds for automatic termination of the contract.
|
| 01/15/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance, Regard : Overpayment. {$10000.00} ( not including interest ) My first contact with Credit Acceptant regarding overpayment was on XX/XX/XXXX, sent to the Board of Directors for review. I did not get a response. Addressed to XXXX XXXX. The dates are as noted, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I have not received an update on my previous request to reduce the payoff amount and interest rate, due to overpayment. I am forced to be under a new payment plan. I have kept up with my payment agreements, and I would like to ask that you reduce the vehicle 's payoff due to the vehicle 's worth being around {$1500.00} and the high interest rate is at 23.02 %. I suggest that the vehicle 's resale value is less than the payoff of {$8700.00}. It should be reduced, along with my interest rate, monthly payment, and payoff value.
I am looking forward to your immediate positive response to my concerns regarding my overpayment several times. I have provided you all with ample proof of the overpay. I have mentioned overpayment, and it was ignored in XXXX, several letters were sent out and no one would address it ( XXXX XXXX of XXXX ).
XXXX XXXX, no one at the organization could reach out to you today when I returned your call. I would like my account to be resolved by Friday, XX/XX/XXXX.
XXXX XXXX, there is nothing on the website that states to email the BOD. Please forward this to all management.
I also, hope that you have addressed my concern regarding XXXX behavior.
Per your request, you asked me to find proof of the vehicle 's value to show that the vehicle was not $ XXXX. As I stated the cash value was down to $ XXXX. I do have proof of the attachments to show that my vehicle was paid up. I did question the document and it was stated that was the financed option. Please fix my account as promised.
As I have discussed with you regarding my conversation with XXXX XXXX, she stated that she did not get the fax on XX/XX/XXXX, and secondly, she needs more " proof '', that I have requested a review for overpayment in the initial stages of the loan. Although she stated I did not need to resend the information that she did not get, she would need more information. My response was that I had provided you with everything.
XXXX XXXX XXXX stated that XXXX of her calls that we reviewed. I was asked if I needed any other assistance. According to her, my response was no. Why would I have to repeat an already escalated dispute that a lower-level employee would not be able to address?
I am requesting my overpayment ASAP!
Thank you for allowing me to continue my request since XXXX XXXX is no longer employed.
XXXX XXXX XXXX, I am due for a refund and quick repair to my credit report. I have provided all the information required. I did the work for the CA staff. If they had addressed my concerns at the inception of the loan, at the purchase of my vehicle and I sent emails to XXXX, and no response.
I sent several letters stating the contract was incorrect. You stated that If I find proof you all could fix it. So am asking you to fix it, please. Immediately.
I am attaching proof.
Make note payment arrangements were made as of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
These are the individuals that I have spoken to regarding my account.
Rep Date XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX
|
| 06/16/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2015 ; I was involved in an automobile accident involving property at my apartment complex. I contacted the manager of the development and contacted the XXXX County police Department to file an report. I contacted XXXX XXXX XXXX XXXX to file a claim to have the damage estimated and repaired. After provident the agent with details ; an adjuster completed the estimate, and the vehicle was declared total loss. I was contacted by XXXX XXXX ( total loss adjuster ) whom attempted to take possession of the vehicle without ever offering me an opportunity to retain the vehicle as salvaged. I then proceeded to contact the lien holder ( Credit Acceptance Corporation XXXX to provide the claim number, phone number, name of adjuster and details to the accident. Over the next several weeks I was contacted repeatedly by the towing company assigned to the claim ; at which time I informed the driver that my intent was to retain the salvaged vehicle. The driver stated that he would inform XXXX XXXX of the information and removed my name from his list. After returning the requested document to XXXX XXXX, I received a telephone call stating that she would not be able to pay off the loss with that single document. She also informed me that I needed to contact credit Acceptance Corporation because there was an order of repossession placed on the vehicle. After contacting Credit Acceptance Corporation ; it was alleged by XXXX representatives in which the conversation was said to be recorded ; that Ihad stopped my automatic draft payment on XXXX XXXX, 2015 ( prior to accident ). I then contacted XXXX XXXX ( financial institution ) and spoke with a customer service representative who examined my account to confirm that I had not processed an order to stop payment or block the merchant known as Credit Acceptance Corporation. ( see attachment : establishes that a payment was processed to Credit Acceptance Corporation on or around the date of XXXX XXXX, 2015 ) The XXXX XXXX representative instructed me to contact Credit Acceptance Corporation and offer the opportunity to conference via XXXX way ( XXXX XXXX, Credit Acceptance and Myself ) and they would provide information that I did not stop payment. After contacting Credit Acceptance Corporation ; I was informed that was something they do not do and asked if I wanted to make a payment on the balance which has accrued to {$1000.00}. I then asked if I would be able to make a partial payment, and told no. I informed the representative that the stoppage of payment was a result of Credit Acceptance Corporation 's own actions. ( see attachment : Notification of Retained Vehicle stating that the insurance company has paid a total loss claim for the vehicle identified. XXXX Mercury Grand Marquis, and notified DMV that it did not acquire my vehicle as a result of the claim. Therefore I can not understand Why XXXX XXXX insisted on taking the vehicle. ) I was informed by Credit Acceptance Corporation that the company would deal directly with the insurance provider if the vehicle was repossessed. I have GAP coverage on the vehicle so there should not be any discrepancy of the lien holder receiving the figure asked for payoff, or cause an issue of financing a balance on a salvage. During the time in which Credit Acceptance Corporation claims I stopped payment ; I have not been contacted in regards to the issue. The vehicle is equipped with devices warning of time of payments and have not been utilized ; as has been in the pastChat Conversation End
|
| 08/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This company has reported me late since XX/XX/XXXX. Per the laws because of COVID this is inaccurate information. In additional. I have made consistent payment and paid the vehicle off.
Below is a copy for my formal complaint to company.
Credit Acceptance Credit Dispute Dept.
XXXX XXXX XXXX XXXX, MI XXXX Credit Acceptance, I am making a final goodwill attempt to have you clear up this matter. Due to the covid-19 forbearance program regulations it states that no late payments are to be reported to the financial credit bureau during the time of covids forbearance period. I have listed the late payments on my report I want removed because I'm a victim ofcovid-19 and legally you should not have put them there.
Failure to comply is a direct violation of FCRA section 623, 15 U.S.C. 1681s-2 ; 12 CFR part 1022, subpart E. : Whenever furnishers provide information to consumer reporting agencies, they have obligations related to the accuracy and integrity of the information they furnish under the FCRA and Regulation V.5 To ensure compliance with these obligations if furnishers are reporting information to consumer reporting agencies about a credit obligation or account that is current, they should consider all of the trade line information they furnish that reflects a consumers status as current or delinquent. For example, information a furnisher provides about an accounts payment status, scheduled monthly payment, and the amount past due may all need to be updated to accurately reflect that a consumers account is current consistent with the CARES Act. Furnishers are encouraged to ensure they understand the data fields that the consumer reporting agencies to whom they report utilize and which standard data reporting formats may apply.
The following account ( s ) is/are listed as being reported late. Please update them due to the forbearance program regulations. This law is as clear as daylight as to the Civil liability and the remedy available to me for negligent noncompliance ( Section 617 ) if you fail to comply with this Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be updated to accurately reflect a clean payment history.
XXXX XXXX XXXX XXXXTANCE : - XXXX Reported Late : XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Reported Late : XX/XX/XXXX, XX/XX/XXXX, XXXX If your company fails to comply with federal regulations by credit reporting agencies, you will be required to appear in a court venue local to me, in order to formally defend yourself. I will also have your company investigated by the Federal Trade Commission ( see 15 USC 41, et seq. ). I am also maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney Generals office, should you continue in your non-compliance. I further remind you that, as in Wenger v. Trans Union Corp., No. 95-6445 ( C.D.Cal. Nov. 14, 1995 ), you may be liable for your willful non-compliance.
Failure to respond satisfactorily within 30-days of receipt of this under Section 605B ( 1-4 ) will result in a small claims action against your company. I will be seeking {$5000.00} in damages for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Credit Reporting Act Also, I would like an updated copy of my credit report once this investigation is complete.
|
| 03/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance purposely reports erroneous and damaging information about their customers to credit bureaus.
I am a co-signer on a vehicle with my son that was purchased in XX/XX/XXXX.
On XX/XX/XXXX, I received an alert from XXXX that Credit Acceptance reported the account 30 days past due as of XX/XX/XXXX. XX/XX/XXXX was the month the last payment on the loan was due. The company was contacted, and a request was made to remove the inaccurate reporting. They were again uncooperative.
As of XX/XX/XXXX, the payment due on the account was {$380.00}.
As of XX/XX/XXXX, the balance owed on the account was {$660.00}.
As of XX/XX/XXXX, the loan pay-off quote amount was {$440.00}. The payoff amount was good through XX/XX/XXXX.
On XX/XX/XXXX a payment in the amount of {$240.00} was made on the account.
On XX/XX/XXXX a payment in the amount of {$200.00} was made on the account.
On XX/XX/XXXX a payment in the amount of {$440.00} + {$3.00} processing fee was made and the loan was paid off in full.
On XX/XX/XXXX, Credit Acceptance reported the account 180 days past due when it was not.
In XXXX, Credit Acceptance reported the account past due twice to the credit bureaus.
We've had constant issues with this predatory lender Credit Acceptance. Multiple times throughout the financing period, we've disputed their practice of reporting erroneous and damaging information to the credit bureaus. We've filed disputes with them to which some they did not respond to until after it was submitted more than once. After all of this effort, their responses have never included account records or any other data to that prove their status reporting as accurate. Filing disputes through the credit bureaus is even less effective. Credit bureaus appear to have no interest in protecting consumers or ensuring companies respond truthfully.
After the onset of the COVID shutdown my son lost his job. He contacted Credit Acceptance and made a payment arrangement that modified the monthly amount due. This arrangement was called COVID Protected Status and it was fully adhered to. At the end of XX/XX/XXXX, Credit Acceptance sent an email notifying their intent to expire the COVID arrangements with account holders in less than 30 days. They instructed account holders to contact them to make arrangements or remit the remaining balance due in full for the period of the payment arrangement. My son contacted them as instructed and established new payment arrangements to continue the modified the monthly amount due. Neither time, did Credit Acceptance send out written notification confirming the arrangements, or the " COVID Protected Status ''. The customer only had the verbal confirmation of the representative they spoke with to go on.
Credit Acceptance refuses to put agreements and arrangements in writing for the consumer/account holder 's records. We've encountered problems with inconsistencies with the information about the account including payment postings and payment arrangements. When we request the information which they call " notes on the account '' they often stonewall us and have even claimed the information could not be provided. This practice makes it difficult to hold them accountable. They also do not make their notes or any other information available for the customer to see when reviewing their account online. You can only view payments through a certain point in time.
They also falsely claimed they had installed a kill switch in the vehicle to disable it if payment was made.
|
| 06/21/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/XXXX I received a phone call that my account was 51 days past due. It was no way that I was 51 days past due because I had just made my payment of XXXX on XX/XX/XXXX. My payment amount is {$560.00} I was told that I was very late and I needed to make a payment I asked the representative why was I 51 days past due and I had just made a payment on XX/XX/XXXX for {$560.00}. XXXX XXXX operator ID number XXXX, told me that it was a late fee of {$90.00} and that when a payment is made they take out the late fee first and then apply the rest of the principal and interest of the loan. I told her that that was not how loan companies work the late fee always goes towards the back of the loan she stated to me that we do things different here not like everybody else I requested to speak to a manager and on XX/XX/XXXX a manager called me and he told me the same thing. After we hung up I received another phone call from an agent named XXXX I told her that I would make the payment of XXXX XXXX but not the late fee she told me she would not do that and that she has dealt with me on many times I explain to her what was going on and she told me OK XXXX XXXX have a good day she never told me that my vehicle was up for repossession at all. My payment is due on the third of each month and I 'd already made my payment. So on XX/XX/XXXX the car was repossessed over the {$90.00} late fee. Looking back on my credit report I see that I 've never had on-time payments with them because of the late fees they still count on your credit as you never made the payment on time. When I called to get the car back I was told that I needed to pay {$810.00} and {$560.00} was for the payment and {$250.00} was for the repo to get the car that I never paid the late fee now for the next two months they have altered my payment to pay the fees to cover the late fees. I 've been late in the past and have never gone through this. With my other car auto loans as well as my home loan if I am late the late fees goes towards the back of the loan and not towards the front. On XX/XX/XXXX I received a phone call around XXXX XXXX from a XXXX XXXX number. It was from a XXXX XXXX in the legal department. She proceeded to tell me that he was calling in regards to the credit reporting situation on the file. She told me that the account was not close and that he should not show cloths on the reports she stated that it may be a XXXX XXXX issue or something like that. I asked her to send me a copy of every time that I was late and she stated that she could not do that. She proceeded on to tell that she was closing the case because there was nothing else that she could do for me and she offered again to send me another copy of the contract. I asked her for the Attorney name and she told me she can not give it to me because she did not know the Attorney name. I asked her to send me out a letter stating what was going to take place now she told me that a letter would not go out. He was very very rude and would not let me talk. A fair resolution would be for them to fix my credit pay the repo fee and take off the late fees that of been associated with this account. And to reimburse the account all the late fees that have been paid. Also to make sure that they change their policies regarding the repossession of vehicles for late fees and change the policy in regards to late fees been taken out of monthly payments first and take them out if an over payment is made or put at the end of the loan like most loan companies do.
|
| 11/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Dear Credit Reporting Agency : I am an identity theft victim. I am writing to NOTIFY YOU OF THE ACCOUNTS LISTED IN THE AFFIDAVIT. Each of the accounts and transactions listed were opened and made without my knowledge or authorization. I never authorized, used, or benefited from these accounts or Inquires transactions in any way : Pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.
RE : IDENTITY THEFT, FRAUDULENT ACCOUNTS & INQUIRES!
Copy of Social Security Card and Drivers License, Copy of Utility Bill Notification of Identity Theft, List of Fraudulent Accounts, FTC Identity Theft Victims Complaint & Affidavit 12703 1. The following personal information is incorrect Account Number : CURRENT ADDRESS : XXXX XXXX XXXX XXXX XXXX, TX XXXX 2. The following personal information is incorrect Account Number : PREVIOUS ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX. The following personal information is incorrect Account Number : PREVIOUS ADDRESS : XXXX XXXX XXXX XXXX, CA XXXX3 4. Identity Theft XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
5. Identity Theft XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
6. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
7. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
8. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
9. Identity Theft XXXX R Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
10. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
11. XXXX XXXX Account Number : XXXX Please remove it from my credit report.
12. XXXX Account Number : XXXX Please remove it from my credit report.
13. XXXX Account Number : XXXX Please remove it from my credit report.
14. The following personal information is incorrect Account Number : CURRENT ADDRESS : XXXX XXXX XXXX XXXX XXXX, CA XXXX 15. The following personal information is incorrect Account Number : EMPLOYER : XXXX 16. The following personal information is incorrect Account Number : EMPLOYER : XX/XX/XXXX 17. The following personal information is incorrect Account Number : EMPLOYER : XXXX XXXX 18. The following personal information is incorrect Account Number : EMPLOYER : XX/XX/XXXX 19. The following personal information is incorrect Account Number : PREVIOUS ADDRESS : XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX. The following personal information is incorrect Account Number : PREVIOUS ADDRESS : XXXX XXXX XXXX XXXX, MD XXXX XXXX. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
22. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
23. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
24. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
25. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
26. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report.
27. XXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report.
Please delete the disputed items from my credit report within ( 4 ) four days as required by the Fair Credit Reporting Act.
|
| 03/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The Credit Acceptance Company was granted the right to garnish my wages beginning XX/XX/XXXX. Issue one is that i had no prior knowledge of this. There was no contact with me to try and work something out. I was notified of this garnishment by my HR on XX/XX/XXXX by email.
Issue two I already have a trumping 25 % deduction come from my gross income. Needing what I make to care for not only myself but also my XXXX nephews and my XXXX. Who was recently injured and unable to fulfill his job requirements. That Monday XXXX XXXX XX/XX/XXXX to beg for them to stop the garnishment. Would receive voicemail leave a detailed message. As of XX/XX/XXXX I am still waiting for a response with no relief on my pay I will receive XX/XX/XXXX. Leaving me in a position where I must have been forced to look for another job to help ensure the care of my family is met.
Issue 3 when I agreed to obtain this vechile the loan I amount agreed to was around the XXXX dollar mark. I took possession of the vehicle in early XXXX payment arrangements were settled at around 220 every two weeks. ( Which equaled up to 440 monthly. ) May have been late and also one recovery of the vechile in XXXX. That I will not denie however they didnt repo the car untill summer of XXXX. Moral being from looking at their outstanding balance which reflects ofer XXXX. Which I honestly do not agree with due to having made pmts for 2 years. Then once they did repossess the vechile I continued contact, at which time I was informed XX/XX/XXXX the vechile was being sent to auction. I was informed and insured they would contact me with action price and balance left on account. At which time I was also informed that from that there would most likely be a XXXX balace due to not oweing much more towards the loan. I accepted the information and waited for futher contact on this information. Unfortunately it never came and was unable to connect with them due to time issues. ( My work start/end and their hours. So contact was never connected. ) I was continuously dircted to a voicemail. When I requested to speak with someone that was available I was left with zero information as an ending result. This was due to represnitve not having knowledge of my account. So I was left with no alternative to finding out any information. After about my XXXX call I was informed that the representative that was in charge of my loan information/ payments ect. wasnt going to be in the office for about two weeks due to prescheduled vaction time. Was informed apon her return she would contact me. It was at this point i decided to wait for her to reach out. It was at this point all contact was lost and never regained due to not fault of my own.
Years later I only recive court documents that were not even sent to me personally but left to the hr department at my job to provide them. Then looking over the estmated pay off date of XX/XX/XXXX is impossible to reached. At this time I feel as though this was done without my knowledge or consent. Which takes from my income I use to provide with. Futher more punished for their lack of communication. For I made many attempts to reach out with no answer or resolution. Nor the exsact information regarding the auction price/full amount of payments deduction/ and final ptice owed.
Now I am back at square 1 with the lack of communication and garnishments equaling out to 50 % deduction as well as medical and taxes. Placing great strains on ensuring the basic needs of my family are met.
|
| 07/02/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
Subject : Complaint Regarding Excessive Charges on Car Loan Credit Acceptance account : XXXX Dear Sir/Madam, I am writing to file a complaint regarding the exorbitant charges associated with my car loan credit acceptance, which has placed a significant financial burden on me and has negatively impacted both my credit report and personal life. I urge you to investigate this matter and take appropriate action to rectify the situation.
I entered into an agreement with Credit Acceptence on a car loan ACCOUNT # XXXX for the purchase of a car XXXX XXXX XXXX The original price of the car, as stated in the sales agreement, was {$16000.00}. However, I have recently discovered that the terms and conditions of the loan have led to an exorbitant cost of credit, causing me substantial financial distress.
The annual percentage rate ( APR ) applied to my car loan is an astonishing 22.99 %. and now the loan is {$41000.00} This excessive interest rate has led to a total cost of credit that far exceeds the initial price of the vehicle. I find it unconscionable that I am being charged nearly three times the original cost of the car due to the exorbitant interest rate now the prices went up to. As a result, I am struggling to meet the monthly payments, which has led to late payment penalties and a decline in my credit score.
The financial strain caused by this loan agreement has had a detrimental impact on my personal life as well. The stress of constantly falling behind on payments, fearing repossession, and experiencing a decline in my creditworthiness has taken a toll on my mental and emotional well-being. It has caused sleepless nights, XXXX, and a sense of hopelessness.
I am seeking your assistance in rectifying this unjust situation. I kindly request that you investigate the terms and conditions of my car loan agreement and take appropriate action against Credit Acceptence for their predatory lending practices. I believe that such practices not only exploit vulnerable consumers but also undermine the principles of fair lending and consumer protection.
I kindly request the following actions be taken : 1. A thorough investigation into the terms and conditions of my car loan agreement with Credit Acceptence focusing on the excessive interest rate and the resulting exorbitant cost of credit.
2. An assessment of the appropriateness and legality of the terms and conditions imposed by Credit Acceptence, particularly in relation to the applicable consumer protection laws and regulations.
3. Prompt intervention and enforcement action against Credit Acceptence, if found to have engaged in predatory lending practices, to ensure fair treatment and appropriate remedies for affected consumers.
4. Assistance in renegotiating the terms of my car loan to a more reasonable and manageable interest rate that reflects market standards and promotes affordable monthly payments.
I am hopeful that, with your intervention, a resolution can be reached that alleviates the financial burden imposed on me and prevents further harm to my credit report and personal well-being. I kindly request that you keep me informed of any progress made in addressing this complaint and the steps taken to rectify the situation.
Thank you for your attention to this matter. I look forward to a favorable resolution and appreciate your efforts in upholding consumer rights and ensuring fair lending practices.
I attached my original car loan contract for proof Sincerely
|
| 04/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
I purchased a used vehicle on XX/XX/XXXX, from XXXX XXXX XXXXXXXX XXXX XXXXXXXX, De XXXX ( XXXX ) XXXX. The sale price was {$8900.00}, with a warranty. Approximately two weeks after purchase, the vehicle started smoking. I notified XXXX XXXX, the saleswoman, who stated she would send a mechanic out to check it out. The person she said was the mechanic came out, checked the vehicle and stated the smoke that I noticed was condensation and to continue driving and it will stop. I Drove the vehicle for approximately a week, the smoking had worsened, the check engine light came on, and it started hesitating. Tried several times to contact the saleswoman. when she finally called me back, she gave me contact information for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX De XXXX. Called XXXX and was told it was close to the holiday and they were backed up and would not be able to check it out for a few weeks. I took the vehicle to the shop so that it would be there when they can check it. The mechanic contacted me and told me that I was sold a vehicle with a bad engine. I tried contacting XXXX several times. She finally texted me back with a message to call XXXX @ ( XXXX ) XXXX. I called XXXX XXXX XXXX XXXX XXXX and told him what the mechanic told me. I told him they sold me a vehicle with a bad engine and he stated that is why she is no longer employed there. I asked if they would repair it and he stated they will not that's why they push the warranty to their customers. I did not agree with that and asked if they can contact the lender, Credit Acceptance, XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX ( XXXX ) XXXX to cancel the contract, This was in XX/XX/XXXX. He refused and stated I have to use my warranty to have it repaired. I contacted Credit Acceptance and they reviewed it and stated they can't cancel because it was over thirty days but it wanted to turn the vehicle in and that it would be a repossession.
I called the auto shop and gave permission for them to send a diagnosis and to file a claim with the warranty company, XXXX XXXX XXXX ( XXXX XXXX, XXXX # XXXX. This was back in XX/XX/XXXX. In XXXX I Called the Warranty Company to check the status and they informed me that they requested the auto shop to break the engine down further and send them the report. I called XXXX XXXX and he stated there is no need to break further down, the engine is bad and needs to be replaced. The auto shop and warranty company have been going back and forth since then. In XXXX, I retained an Attorney through XXXX XXXX XXXXXXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX, XXXX, De XXXX, XXXX @ ( XXXX ) XXXX. He has been sending emails with no response and I have been calling XXXX at the auto shop, who they state is in charge of filing claims, with no response.
I do not think it's right for me to continue making payments on a vehicle that I only drove for less than and have it being in the shop for almost four months. I've tried to cancel the contract because I did report the problem with the dealer but they took so long to get back to me. Also, the fact that XXXXDealership admitted that XXXX was let go because of things she was doing that they were not aware of seems that they should have been responsible. He even went as far to tell me that they were going to stop using this warranty Company because they have done this to other customers.
Please let me know if there are any other steps that I can take.
Thank You, XXXX XXXX ( XXXX ) XXXX
|
| 05/13/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
Exactly one year ago, my husband and I purchased a vehicle and have it financed through Credit Acceptance Corporation. We have had our account with CAC set up on auto pay so that payments are automatically deducted from our bank account. We have NEVER missed ONE SINGLE payment. However, back in XXXX, upon the arrival of the COVID-19 pandemic, my husband was furloughed from his job and my work ( I am XXXX ) significantly dried up. As a result of this, we were unable to make our vehicle payments. I immediately contacted CAC and they disabled our auto pay so that no payments would come out of our bank account and they assured me that NO collection activity would occur because of this pandemic. I was told to simply call back when we were able to resume our normal payments and to set up an arrangement for any past due amount that we acquire. I requested that they simply defer the missed payments to the end of our loan, but they outright refused, which made no sense to me. Fast forward to today, XX/XX/2020, I reached back out to CAC to inform them that we are not ready to turn our automatic payments back on to resume our regular payments. I once again asked if they could defer the payment that we missed to the end of our loan and they told me that they " do not have the technology to be able to do this. '' Whatever. I had them add {$10.00} additional to each of our biweekly payments to go towards the past due. After setting our automatic payments back up, I received a response to an email that I had to CAC 's Office of the President. The individual who emailed me is XXXX XXXX XXXX, Senior Vice President and Assistant General Counsel of the CAC Regulatory Compliance department. She informed me that our credit report freeze was only good until XX/XX/XXXX, at which point we would be reported as 60 days late on our credit reports. I'm sorry, but this goes TOTALLY against the federal CARES Act, which states that lenders MAY NOT report consumers who have been impacted by the COVID-19 pandemic as late as long as their payments were current at the start of the pandemic and as long as they work out some sort of payment arrangement, WHICH WE HAVE DONE!!!!!!!!!!!! I have pointed this out to Ms. XXXX, who now absolutely refuses to respond to any of my emails. My husband and I have worked VERY hard to increase our credit scores well over 100 points over the course of this past 10-12 months and we will NOT have it completely sabotaged by these predators, who REFUSE to abide by the laws and regulations set forth by the CARES Act. We have worked FAR too hard to have our finally GOOD credit ratings destroyed by these predatory criminals, who are clearly making up their own rules as they go. We are in the process of refinancing our home and will NOT allows these scammers to ruin that for us. We are a FINANCIALLY RESPONSIBLE couple, who ALWAYS make our payments and IMMEDIATELY contacted CAC as soon as we knew that we were going to have trouble making our payments due to this pandemic. We also VERY quickly ( within about 6 weeks ) RESUMED our payments. It is COMPLETELY unfair, morally wrong, and ILLEGAL to punish hard-working, honest consumers who have been so heavily impacted by this pandemic!!! We WILL be filing a lawsuit against Credit Acceptance Corporation for any damaged that we incur by such negative credit reporting, and a copy of this complaint has also been forwarded to the Maine Attorney General 's Office of Consumer Credit Protection.
|
| 03/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
To Whom It May Concern : Summary I am writing this letter to request that my credit profile be corrected. While your system may reflect late payments, I have identified several inaccuracies throughout the history of this loan which would nullify those negative marks. Attached you will find documentation showing the difference between the purchase price of my vehicle, the initial amount reported to the credit agencies, and the initial balance recorded in the system of Credit Acceptance Corporation. While these may appear to be minor discrepancies or potential mistakes, recent litigation in several states have identified a pattern of predatory lending, the inflation of balances, hidden charges, the forceful adding of additional products to the loan, as well as several other procedures which violate the TRUTH IN LENDING ACT, as well as the FAIR CREDIT REPORTING ACT.
Description of Situation I initially financed my vehicle through CAC ( Credit Acceptance Corporation ) in the fall of XXXX with an initial purchase price of {$15000.00}. I paid a down payment of {$3000.00}. This should have made the financed price {$12000.00}. However the balance reported initially to the credit agencies was {$16000.00} ( which I was told was due to taxes and fees and a warranty due to the high mileage of the vehicle ), while the initial balance in CACs system was recorded as {$26000.00}. For a vehicle to be financed at {$12000.00}, and ultimately cost over {$26000.00}, after being paid off over 6 months early, violates the usury law in the state of Tennessee. My research has shown that CAC has already been held liable in the state of Massachusetts and is engaged in current litigation with the state of New York, as well as the Consumer Financial Protection Bureau for charges identical to those I have outlined throughout my own personal experience. In the fall of XXXX, I looked to finance a vehicle to not only have reliable transportation, but also to build credit as I looked to purchase a home in the future. I was unaware of the situation that I was placing myself in. CAC has reported over 30 payments as late, ( most of which say 120 days ) even during the period of time that should have been covered under the CARES act during XXXX, and essentially have destroyed my credit profile even though I ultimately paid off the vehicle, and also did so over 6 months early. Even after I paid off the remaining balance on XX/XX/XXXX, to end this dreadful situation, I still was reported late as of XX/XX/XXXX. I have exhausted the dispute process with CAC and have been unsuccessful due to the inaccurate recording of balances, payments, and other information within CACs system. However, this particular creditor has demonstrated the ability to, and the practice of manipulating their own systems, violating consumer rights, and other unfair and illegal practices in an effort to improve and sustain a certain financial bottom line.
Resolution I request the deletion of ALL negative remarks on my CAC account with all 3 credit agencies due to their inaccuracy. Unfortunately, this situation has placed me in a position where I can not move forward without reconciliation. While I am frustrated and distraught with the position that this matter has placed me in, and I am well aware of the fact that I was taken advantage of, I have faith in your agency. I have faith that you will assist me and do what is just. I look forward to your response.
Thank You In Advance,
|
| 04/30/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I purchased a XX/XX/XXXX XXXX XXXX ( VIN : XXXX ) in XXXX, NY at XXXX XXXX XXXX. The list price was {$10000.00}. I put down {$4500.00} in cash and traded in a grey XX/XX/XXXX XXXX XXXX valued at {$500.00}.
I was told that because of my credit, my total finance amount would be {$17000.00} and that I was approved. At the time I was leaving an abusive marriage, and desperately needed a vehicle my husband at the time could not recognize. My payment was set at {$480.00} month. I was told that this was due to finance charges but once I paid the {$17000.00}, Id own the vehicle.
Since then my vehicle has been repod four times for late payment with additional fees, which Credit Acceptance said could be paid over one year at $ XXXX/monthly instead of $ XXXX/monthly. The first repossession took place after informing the company Id need an additional two weeks to pay due to being off from work for a month ( illness ). The last three repossessions occurred after informing the company that I was out on XXXX for over a year and fell behind. I was unable to make two payments of {$480.00} a month to catch up, which would mean paying {$970.00} a month. Id pay the standard {$480.00} but that did not stop my vehicle from being taken.
I recently returned to work and informed Credit Acceptance of this. My vehicle was last taken on XX/XX/XXXX. It was a nightmare. I am a XXXX employee and almost lost my job because I was unable to get to work. I reside in XXXX, NY but work an hour and a half away in XXXX XXXX, NY. I was told that I needed to submit another standard {$480.00} payment in XX/XX/XXXX. I paid {$370.00} initially which was {$110.00} short and then submitted a payment of {$500.00} after Credit Acceptance threatened to pick my car up and auction it.
I was told that it wasnt enough and canceled that payment, because I literally did not have anymore money to give to them for the month of XX/XX/XXXX. My vehicle was repossessed and I was told Id need to pay the total remaining {$8700.00} balance and I could have my vehicle. I then told the representative that if I couldnt make two payment of $ XXXX/monthly then I certainly couldnt pay the {$8000.00} to get the vehicle back and told them they could keep the car. I initially did not think the vehicle was repod because when the company claimed they picked the car up, it was still where I had left it. They failed to report the repo to the local police department.
The representative then informed that Ive already paid {$25000.00} in to this vehicle ; however the vehicle was initially $ XXXX and jumped to nearly XXXX. I dont understand why Im still paying for a car that shouldve been paid off. Credit Acceptance told me to take it up with the dealership but they have since closed.
All of a sudden I was told that I could pay {$740.00} to get the car back. I was in a rental at the time and agreed as I desperately needed to be able to get to work ( I work in the field ). I picked up my vehicle after sending them the payment via XXXX XXXX. My vehicle was more than an hour from where I live which cost me even more money.
I have one year left to pay the new monthly payment of {$500.00}. Please assist, as I have already paid for this vehicle. I was only given the documents I signed and have attached them to the complaint. I was advised by my union that I could secure an attorney through them for this matter, as it appears that something fraudulent took place.
|
| 06/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Acct # XXXX Credit ACCEPTANCE XXXX XXXX XXXX XXXX XXXX.
XXXX MI XXXX Fax XXXX FROM : XXXX XXXX XXXX To Whom It May Concern : In regards of a recent derogatory credit report and I have been denied acceptance to recover and increase my credit score back to over 700. I am discouraged and hopeless towards the future of my family. I have a large family that depends on me greatly and will not be able to acquire a home for myself and them due to this denial from the credit agency. With everything going on with COVID-19 my employer was not able to pay me throughout the past month oXXXX XXXX in a continuous weekly pay day due to shortages of business. COVID-19 has TREMENDOUSLY impacted me and my family in many ways like the rest of the world and we wish we can continue on purchasing a new home to bring some light of hope for all of my familys future. I have worked VIGOUROUSLY to support my family and have been SAVING money to move to a new home that I found this past weekend ( XXXX XXXX ) that I was delighted to receive the news the sellers accepted my offer and could call this new location home.
I have maintained an over 700 credit score over the past couple of years and this is an insult to me for the financing company that has my vehicle to deny my credit increase to acquire the home for a recent missed payment on a vehicle. As of yesterday XX/XX/2020, I have PAID OFF THE VEHICLE IN FULL. I have also paid a remaining balance on a credit card with PROOF of action done on XXXX XXXX. I have always stayed on top of my financing bills and one recent mistake has terribly brought DESPAIR and HOPELESSNESS to myself and my family for possibly having to cancel the transaction of buying the new home. I PLEASE BEG of you to help find a solution to this major issue that will result in many pains and sufferings towards my family. COVID-19 has already brought limitations on me being with my family and has made the process of purchasing a home more delaying because of it. Once I found the perfect place to call home it has brought a negative thought to the future of my family. We are now under contract and TIME IS OF ESSENCE and ACTION NEEDS TO BE DONE IMMEDIATELY!
I have called to try to work something out with the financing company of my vehicle to clear the late payment bad record and they have denied doing payment arrangements. I have PAYED OFF the vehicle in FULL and now have the vehicle under my OFFICIAL OWNERSHIP.I have ALWAYS paid on time and kept my payment balances in GREAT standing. I beg to PLEASE delete this towards my credit because it has affected my life and family situation. I almost come into tears to think of not having a future home for my family. PLEASE understand my frustration and lost hope thoughts for it not only affects me but my family as well.
PLEASE I beg you to investigate my case and have the car financing company to remove this reporting in error and in good standing. PLEASE send confirmation within 3-5 days. PLEASE 3- 5 days because we were hoping to close on the house at the end of this month of XXXX. PLEASE I beg for help and remorse for this situation I believe can be fixed as long as we all work together.
You may contact me at : EMAIL : XXXX Phone Number : ( XXXX ) XXXX PLEASE I BEG REMOVE THIS DEROGATORY REPORT ON MY CREDIT SCORE TO HELP ENSURE THE FUTURE OF MY FAMILY.
Spoke to XXXX XXXX payment confirmation XXXX Payment amount XXXX Second payment confirmation XXXX Payment amount XXXX
|
| 11/04/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
XX/XX/2020 I get up for work to find that my car wont start. I call XXXX to find out about the factory warranty still available on the car and based on the VIN on the car it was still available for the repairs. I get the car to XXXX later that night by tow and they then give me a loaner car for the inconvenience.
XX/XX/2020 I Receive the diagnostic from XXXX to an extent. XXXX tells me that an accident had occurred in my vehicle in which the Airbags had been deployed and that they can not service the vehicle because it is no longer under warranty.
Now we get to the matter at hand.
XX/XX/2020 After finding that the car is no longer under warranty due to an issue that was unknown prior to me buying the vehicle, I call the extended warranty that I purchased for XXXX through a company called XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX FL XXXX.
This company tells me that they would have been happy to acknowledge my warranty but due to the airbag issue on the car they administer the work on the car. At that point I tell them I want to cancel the warranty because me buying for this warranty does me no good if I can't use it, so they then tell me that instead of the refund returning to me as it should that it will then be sent to my lending contract and be added to the total cost of my vehicle.
I should have never been able to even purchase this warranty because this was an issue prior to me buying the car that I was unaware of. me having to pay for it when I bought the car means I should then be getting the refund for it as well..
On XX/XX/2020 that same evening I contact the Dealer - Mark over at XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX While talking to them, I explain everything that i cant get the car fixed using my warranty due to the fact that an airbag had been deployed on the vehicle in an accident prior to me having the car and that I need my contract resented because the car should have then never been able to be sold to me. He then tells me that no airbag had ever been deployed on the vehicle and that I need to contact the financing company because its " out of his hands ''.
Basically acknowledging to me that this accident had happened and never been reported on the VIN before I bought the car.
If the airbag had been deployed on the car, the title and VIN on the vehicle would have said SALVAGE meaning I should have never been able to buy it.
XX/XX/2020 I then contact my financing company which is CREDIT ACCEPTANCE CORPORATION I begin to explain that I need my contract to be Resent because the car that was sold to me was sold Illegally. I tell them about the everything prior to this phone call, and they then tell me that they do not finance vehicles that have salvage titles and that they have no records of the vehicle being in an accident in which the airbags had been deployed.
They agree that the vehicle shouldnt have been financed through them, Let alone sold by the dealer.
Im still telling them that I want my contract to be resent and that I deserve a refund for the full total that ive spent on the car from the down payment, to the taxes, to the payments up to this point and that this needs to be wiped from my credit report and the car given baxk to the dealer. They then tell me that I cant get the loan cancelled on the vehicle, even though it should have legally never happened to begin with!
This is what led to me contact other help!
|
| 11/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I purchased my vehicle on XX/XX/XXXX and financed it with Credit Acceptance Corporation, essentially right at the beginning of the pandemic. I financed {$16000.00} on a 51 month note at 23 % with my first payment due on XX/XX/XXXX. My monthly payment amount is {$510.00}. I made my first ( 3 ) payments timely ( XXXX - XX/XX/XXXX ) and fell a little behind in XXXX - XX/XX/XXXX, however, was able to catch my payments up entirely in XX/XX/XXXX. Throughout XXXX, I typically made payments in full or payments bi-weekly. Unfortunately, however, Credit Acceptance, is not accurately reporting my payment history on my credit. From XXXX, they did not report any information at all to my credit! It literally states " no data ''. XX/XX/XXXX reflects my payment made on-time, then beginning XXXX XXXX XXXX, which is what has been reported to date, it reflects my payments as not current. This is not accurate whatsoever. In XX/XX/XXXX, my wife and I both contracted XXXX and I was out of work for 3 weeks from XXXX. Then, on XX/XX/XXXX, I was diagnosed with XXXX and had to have XXXX to remove the XXXX on XX/XX/XXXX and was out of work for another two weeks ; through XX/XX/XXXX. I contacted Credit Acceptance about this situation and asked if I could obtain some sort of relief via a forbearance, deferment, etc. and I was advised that they were not offering any help whatsoever relative to XXXX relief. Who wouldn't be respectful to a national pandemic and offer some sort of relief?
However, in XX/XX/XXXX, they had me set up weekly payments to auto draft every Friday in the amount of {$150.00}, over the next 6 months and advised me that once those 6 months arrangement was up, my account would be current, and they would report it as such. Mind you, {$150.00} weekly at 4 = {$600.00} / month and is {$83.00} more than what my monthly payment is at {$510.00}. The weekly payments have continued to be drafted from my bank account to date, yet my account status with my credit and according to their records reflect that I owe {$3700.00}, not including my upcoming payment, due XX/XX/XXXX. This would reflect that I am 7.25 months behind on my payments, despite making weekly payments of {$150.00} per week since XX/XX/XXXX, XXXX. Credit Acceptance is also reporting that my current payoff is {$14000.00}. If my payoff was {$14000.00}, that would reflect that I have only made 11 monthly payments on my vehicle since I purchased it 31 months ago. 31 months of a 51-month contract. Even going with the alleged 7.25 months behind on my payments, per their records, my current payoff would be {$11000.00}. There is absolutely no way I am 7+ months behind. I have not received a single statement from Credit Acceptance, EVER. I can not pull up my payment history on their website at all. And have no idea what my true status is! What are they hiding?
Credit Acceptance is RUINING my credit. Not accurately tracking my payments and has horrible reviews by many customers! They have 1 star out of 5 stars on XXXX with 73 customers reviewed. 1.15 out of 5 stars with XXXX with 244 customers reviewed. Have had 737 complaints with the XXXX in the last 3 years! As well as 1.7 out of 5 stars with XXXX XXXX out of 101 reviews. With that many negative reviews, it can't all be the customers! This is not right and needs to be corrected before I lose my vehicle that I have invested so much money into, am paying 23 % interest on and have added {$10000.00} in upgrades to.
|
| 03/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2020, I went to XXXX XXXX XXXX located in XXXX, LA to purchase a vehicle. Upon being allegedly approved, I was advised that I had to put a deposit of {$4500.00} in order to drive the vehicle off the lot. XXXX XXXX is in violation of multiple federal and state violations and non-compliance matters regarding the automobile consumer credit transaction contract between XXXX XXXX XXXX and XXXX XXXX XXXX regarding the XXXX XXXX XXXX.
Infringements pertaining to the CFPB 1026.4 Finance Charge Non-Compliance of Truth in Lending Act ( TILA ) 15 U.S.Code 1601 et seq Federal Law/ Violations of Regulation Z- Federal Reserve Regulation.
Violation of the United States Code 1605 ( c ) Determination of Finance Charge.
Non-Compliance of 1026.23 ( a ) Consumer 's Right to Rescind ( b ) ( 1 ) Notice of Right to Rescind Violation of 12 CFR 226.4 ( a ) Finance Charge ( d ) Written Disclosure of Total Premium Costs Non-Compliance of FCRA, an amendment of Truth in Lending Act ( TILA ) Per The Electronic Code of Federal Regulations ( eCFR ) 226.4 1026.4 Finance Charge A. The finance charge is the cost of consumer credit as a dollar amount. It includes any charge payable directly or indirectly by the consumer and imposed directly or indirectly by the creditor as an incident to or a condition of the extension of credit. It does not include any charge of a type payable in a comparison cash transaction. It CAN NOT be cash and credit.
XXXX XXXX XXXX violated the regulation by illegally charging a cash down payment in the amount of {$4500.00} and allegedly granted XXXX XXXX XXXX ( the consumer ) an extension of credit. Accepting cash in a consumer credit transaction is a violation. ( REFER TO THE CANARY COPY OF THE TILA LOAN DOCUMENT ), which I did not receive.
XXXX XXXX Failed to give me the proper disclosures, I never received the consumers Right to Rescind Disclosures.
In a consumer transaction subject to rescission, a creditor shall deliver two copies of the notice of the Right to Rescind to each consumer entitled to rescind ( one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the E-Sign Act ).
The notice shall be on a separate document that identifies the transaction and shall clearly and conspicuously disclose the following : Offical interpretation of 23 ( b ) ( 1 ) Notice of Right To Rescind ( ii ) The consumer 's right to rescind the transaction.
( iii ) How to exercise the right to rescind, with a form for that purpose, designating the address of the creditor 's place of business.
( iv ) The effects of rescission, as described in paragraph ( d ) of this section.
( v ) The date the rescission period expires.
( 2 ) Proper form of notice. To satisfy the disclosure requirements of paragraph ( b ) ( 1 ) of this section, the creditor shall provide the appropriate model form in appendix H of this part or a substantially similar notice.
XXXX XXXX XXXX failed to provide me with ANY written disclosures pertaining to my right to rescind within a certain time frame.
My main complaint is the violation of TILA Determination of Finance charge can not be cash and credit. I was charged an illegal down payment of {$4500.00} related to this consumer credit transaction.
I have reached out to XXXX XXXX XXXX several times with a Notice of Dispute and an Affidavit of Truth in which they did not respond to either documents.
|
| 10/03/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Credit Acceptance Corporation Subject : Demand for Return of Vehicle and Refund of Funds Dear Sir/Madam, I am writing to bring your attention to a matter of utmost importance regarding the retail installment contract I entered into with Credit Acceptance Corporation . It has come to my attention that there have been serious legal and ethical violations in the execution of this agreement, which necessitates immediate action to rectify the situation.
First and foremost, I must assert that I never received any monetary funds from Credit Acceptance Corporation as stipulated in the retail installment contract. No checks or funds were disbursed to me for the purpose of purchasing the vehicle in question. This raises serious concerns about the legitimacy of the contract and the actions taken by Credit Acceptance Corporation.
Upon further investigation, it has become clear that Credit Acceptance Corporation engaged in fraudulent misrepresentation by acting under the color of law. I was led to believe that I was signing a contract to obtain a loan for the vehicle, when in reality, I unknowingly signed a contract as a surety or accommodation party. This fraudulent inducement deprived me of the opportunity to make an informed decision and violated my rights as a consumer.
By creating a fraudulent debt in my public name, Credit Acceptance Corporation has engaged in a form of identity theft, which is a serious offense under UCC 3.419. This action has caused significant distress and financial harm to me. I demand that you immediately cease all collection efforts related to this fraudulent debt and take immediate steps to rectify the situation.
Therefore, I request the following actions be taken : 1. Return of Vehicle : I demand the immediate return of the vehicle that was unlawfully obtained from me. The vehicle 's details are as follows : - Make XXXX XXXX XXXX Model : XXXX - XXXX - Vehicle Identification Number ( VIN ) XXXX XXXX. Refund of Funds : I insist on a full refund of any and all funds that Credit Acceptance Corporation has received from me, as I did not receive any monetary funds as per the terms of the contract.
3. Cessation of Collection Efforts : I expect that all collection efforts related to the fraudulent debt associated with this contract are immediately halted. This includes contacting me, reporting the debt to credit bureaus, or engaging any third-party debt collectors.
4. Acknowledgment of Liability : I demand that Credit Acceptance Corporation formally acknowledge its liability for the fraudulent actions and misrepresentations that have occurred in relation to this contract.
I expect a prompt response to this letter and a resolution to this matter within 30days from the date of your receipt of this correspondence. Failure to comply with these demands may leave me with no choice but to pursue legal remedies available to me, which may include filing complaints with regulatory authorities and seeking legal representation to protect my rights.
Please be advised that I have retained copies of all relevant documentation, including the retail installment contract, for my records and potential future legal proceedings.
I trust that Credit Acceptance Corporation will take this matter seriously and act promptly to rectify the injustices that have been committed. I look forward to your prompt response and a satisfactory resolution of this matter.
Sincerely, XXXX XXXX XXXX XXXX
|
| 07/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was just denied an extension of credit because of SEVERAL inaccurately furnished late payments by CREDIT ACCEPTANCE. These inaccurately furnished late payments are an invasion of my right to privacy and is causing me severe XXXX and extreme XXXX. XXXX has made it clear that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. Credit Acceptances failure to maintain the integrity of my nonpublic information has caused me substantial harm and inconvenience to my financial reputation due to this fraudulently furnished late payment without my lawful authority. XXXX has also stated that unfair credit reporting undermines public confidence, which XXXX has made clear, is essential to the continued functioning of the banking system. Credit Acceptance is reporting my transactions and experiences, and this is a violation of my consumer rights and the FCRA. Pursuant to 15 USC 1681a ( 2 ) ( A ) ( i ), reported information can not be only transactions and experiences between the consumer, I, and a company, Credit Acceptance. A late payment is a transactional history. XXXX clearly states that the reporting of transactions or experiences between the CONSUMER and the PERSON making the report is not included on the consumer reports! These late payments are clearly a billing error. Take notice that I am aware that if a finance charge is involved then there should be no " late payments '' .I am also aware that a consumer must be given a chance to direct whether they want the information about the transaction to be reported or not. I was never given the opportunity to opt out of having this reported information about CREDIT ACCEPTANCE XXXX. Pursuant 15 U.S. Code 1666b ( a ), A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Pursuant to 15 U.S. Code 1602 ( l ), a credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. I partook in a consumer credit transaction and my social security card was used to obtain property on credit, which is my right. If Credit Acceptance can not provide me with proof such as a tracking number or a certified mail return receipt bearing my wet signature that THEY adopted reasonable procedures to ensure my periodic statement was delivered to me no later than 21 days before the payment due date, these alleged late payments must be removed. Until the requested documentation is received, this request for documentation shall be treated as a billing error and an erroneously billed amount under section 1666 of title 15. Credit Acceptance, as the creditor, may not collect any disputed amount. As a federally protected consumer, the creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. I am demanding the following late payments are UPDATED to PAID AS AGREED and a DELETION of each late payment is submitted to the credit reporting agencies immediately in order to prevent me from receiving more harm as a result of the fraud that has taken place. Also, do not add any more of my transactional history to my consumer reports.
|
| 02/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I got a car through a dealership that works with credit acceptance. A lot of the information in the contract was difficult for me to review as the sale was rushed and brief. I may have missed some key components. This car came with no XXXX but, I was willing to take the chance as the seller promised a lot of success with the transaction. I was told things on the vehicle were up to date. It ended up needing a new radiator a day after getting it using a XXXX deposit on a warranty. About 3 weeks after having the car it was hit and run will parked in front of my residence. Before I was able to get it into assess damages it was hit again in a 3 car accident while legally parked at my residence. This time it had to be towed as I was in my residence XXXX XXXX XXXX XXXX XXXX XXXX and had also could not be behind the wheel of a motor vehicle due to medications I was taking at the time. A few days later I contacted credit acceptance to try to renegotiate or figure out a reasonable resolution in the case that the car still had a balance. I was informed that the contract would remain and the only option I had was pay it in full or be sued. Even if the car is a total loss Im assuming there will be balance left over. During the inquiry about this vehicle via XXXX through a dealer that had it priced @ {$1.00}. I asked for the price I never got a straight answer. I informed the seller that it seemed to be a lot of secrecy I asked for the tag price and was told either to finance with them or lose the chance of having the car if told the price of the vehicle. Considering that this was the only seller that offered me financing after being denied from XXXX XXXX, XXXX XXXX, my personal credit union, and many others for credit lines as little as {$100.00} due to lack of credit history over the last 10 yrs I gave it a chance. The sales agent offered to drive a hour and a half to bring me to his dealership which was appreciated when we got to the office he only had me review the paperwork and whatever needed to be signed electronically was not presented to me. He claimed he was making it quick and easy that everything would work out and it was pretty straightforward just make my payment and refinance when I built some credit. Im still unsure of the exact details of the contract down to the price of the vehicle. I was only given estimates via XXXX ( where it was marked at {$1.00} which the seller informed me it was just the down payment ) and Text of approximate amounts I brought it down from XXXX to a little under XXXX for you. He claimed that Id be paying the minimum amount over the phone but, at the dealership he threw in a lot of extras and possible 72 month term and basically having to pay the full amount of the car brand new and a lot of fancy talk about how to lower payments and get a better rate but, since the car is now at a tow yard I will not be presented with that chance. If there is anyone who could provide me with info on how to lower my payments so that I am able to pay for my essentials please feel free to contact me via email ( XXXX ) or phone XXXX. In the XXXX thread we talked about financing in house which was not the case I was financed at a different rate through the 3rd party credit acceptance .I was told by the dealer to not contact them for anything in regards to the vehicle. Also not to tell the warranty company about anything I noticed at the dealerships in regards to the car.
|
| 08/14/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Hello, Id like to file a complaint with XXXX XXXX XXXX XXXX XXXX, along with Credit Acceptance Corporation.
On XX/XX/XXXX I started a new car loan on a XXXX XXXX XXXX. My amount financed was {$16000.00}. I was rushed through the process of buying a car, as me and my co-signer were not allowed to read what we were ( electronically ) signing. ( we were only allowed to check boxes. ) Our dealer offered brief explanations, but said we could not read it as it needed to be signed electronically before being printed out.
We were told I was going to have a 15 % interest rate by the salesmen, as the only creditor that would finance me was Credit Acceptance Corporation.
After signing all the paperwork and going home, I was reviewing the paperwork a few days later and saw my interest rate was 22.9 %. My total amount I have to pay back is {$29000.00} for my car.
This information was not disclosed to me, I was not allowed to read it. I went back to the car lot to try to return my car, as there is a paper I signed for the fees of a cancelled car deal. Prior to going there, I called credit acceptance to see about canceling the deal. They said it was an option, and it was up to the dealer if I could cancel the deal. I went to the dealership ready to pay these ludicrous fees so I wouldnt be trapped in this loan. When I got there, the dealer coincidentally couldnt get ahold of credit acceptance to verify that I could cancel a deal. ( Although credit acceptance said I could cancel it. ) It got to the point where the salesmen, along with his fellow salesmen, were screaming at me and my mother and refusing to take my car back. They were literally in our face, yelling. After things calmed down, he told me I can refinance in 6 months and my interest rate will go down, along with my loan length.
After a year of making payments on time in hopes of refinancing, I find out I will never be able to refinance. My payoff is still XXXX dollars. My car isnt even worth {$9000.00}. I was not offered gap insurance.
If I follow my payment schedule, I will still be paying {$22000.00} until my loan is over.
The dealer also falsified my down payment amount, to make me eligible for a extended warranty which I also had to pay for.
Since I am unable to refinance my loan, I am unable to get out of my loan. If the information was disclosed properly, I would have never put myself in this situation.
XXXX XXXX XXXX XXXX XXXX, but more importantly Credit Acceptance Corporation are designed to rush the car buying process, and the target people who are unaware. They also do not disclose that you barely pay any of the principal of your loan, and almost all interest until the end of your 66 month loan. There is not an option to pay extra towards the principal of your loan. Its a shady creditor for shady dealerships. On the dealer section of Credit Acceptance website, it tells them they will finance anyone. None of the information I was told, lined up with information I signed for. We were deceived, and taken advantage of. Im trapped between a rock and a hard place.
I also just read on my paperwork for when I received my car, that I had the right to return the vehicle to the dealer if I did not receive a certificate of title within 31 days. ( It is a dealer title affidavit, will provide signed copy. ) I have yet to receive one, as after them blowing up on me and my mother we have not been in contact.
|
| 06/25/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
After buying the car in XX/XX/XXXX, I later found that the car had electrical malfunctions, dealer recalls and countless issues. In the summer of XXXX, a few months later the dealer replaced my battery because the electrical issue. In XXXX of XXXX, I decided with the above issues to trade in my car for a newer vehicle. In XX/XX/XXXX, I then applied for a new car loan at the dealership where I purchased the car, which allowed me to trade in the car. They gave me a conditional approval. I then returned to the dealership early XXXX with the deposit and conditions to finalize the approval. The dealership ran my credit a second time. It wasn't until I met with the finance manager I learned that the terms and conditions they gave me could not be upheld. THAT MEANT I WAS STUCK WITH THE CAR, WHICH WAS UPSIDE DOWN DUE TO SUBPRIME LENDING RATE, NEGATIVE EQUITY AND ITS VALUE BEING WELL BELOW THE LOAN AMOUNT. On XX/XX/XXXX, I called Credit Acceptance Corporation and advised them that I was requesting a voluntary repossession. I provided the location of the vehicle, which was the dealership that I purchased the XXXX XXXX XXXX and where the loan was originated. After confirming the information over the phone on the XXXX of XXXX, I was told that the car would be picked up. I called several times on the XXXX and XXXX of XXXX and they confirmed that the vehicle was in process of being picked up by the tow truck. The dealership, XXXX XXXX on XX/XX/XXXX asked that I come and drop off the vehicle 's keys because they had received confirmation that the vehicle was being picked up by Credit Acceptance. So I had good faith that everything was going to be taken care of as promised by Credit Acceptance. During the Covid pandemic, there was no communication by mail, electronically or phone by Credit Acceptance. Thereafter, in early XX/XX/XXXX I called Credit Acceptance after noticing on my credit report that the balance was increasing and reporting further delinquency. When I called I spoke to several representatives including a supervisor named XXXX on XX/XX/XXXX. She told me that the vehicle was scheduled to be picked up on XX/XX/XXXX and XX/XX/XXXX for whatever reason it wasn't. I did my due diligence and Credit Acceptance failed to do theirs. She told me that she will schedule a pick-up. Then I called again on XX/XX/XXXX to follow up and spoke to a XXXX with ID # XXXX. She said that a decision was made not to pick up the car, without any explanation. No explanation and wanted a full payment for the car. I then asked for a supervisor and she scheduled a call back. A supervisor named XXXX called me and then left a message. I called back and left a message for XXXX and asked for a return call. She never called me. So I called again on XX/XX/XXXX, and spoke to a rep. XXXX and confirmed my account information to file a complaint. I AM VERY DISAPPOINTED AND DISGUSTED that Credit Acceptance will be this negligent. In the meantime, my credit is continuously being adversely affected, which is can prevent me from getting employment, another car or residence post Covid-19. This is egregious and predatory that financial institutions can take advantage of a consumer in this way. I have had a loan with the Credit Acceptance in XXXX and paid it in full. I am a returning customer that has been treated very badly and unfairly due to circumstances outside of my control.
|
| 03/22/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
I went to XXXX XXXX in XXXX, AZ to purchase a vehicle. I previously purchased a vehicle 8 years ago when it was XXXX XXXX. But, I did not have a good experience with a recent purchase. The salesman, XXXX XXXX, was misleading in the information he gave me about the financing and refinancing of the vehicle. The vehicle was more than XXXX XXXX XXXX value as confirmed by my bank and another dealer. I could not get alternate financing for the vehicle because of it. Now I am in a vehicle with extremely high financing rate and payments that I can not afford. I told XXXX several times I wanted to wait to get things straight with the bank and was pressured to move forward with the deal based on information he told me about the financing and refinancing of the vehicle. The purchase was made on XXXX/XXXX/15 and when we called on XXXX/XXXX/15 and went there we were told that the Manager ( who I assume is XXXX XXXX ) would not approve of taking the vehicle back. The circumstances and dealings with XXXX XXXX are shady and not very honorable. I have contacted the finance company which is Credit Acceptance as well as the Office of the Attorney General to file a complaint. There was also hidden damage on the vehicle under the front license plate. This was not seen since they had their dealership plate covering the damage. XXXX XXXX uses Credit Acceptance as a finance company for their sales. They force deals on you with Credit Acceptance by doing the " verification '' process and they receive direct funding in day as stated by XXXX XXXX who ( owner/salesman of XXXX ) and is a " featured dealer '' on the Credit Acceptance website for advertising purposes. They asked for my bank statements. pay stubs, etc. that very day so they could get paid immediately and the deal is funded. This completes the verification process and assures that XXXX will be paid immediately on their deal regardless if they have misrepresented information or used predatory sales/credit practices. Credit Acceptance 's " Portfolio Program '' that XXXX participated in allows them to receive an up-front profit and to share in collections. The owner/salesman XXXX XXXX will do everything possible to close the deal to the point of falsifying most everything he can to put you in a car with the highest interest rates he can because of the funding he receives from Credit Acceptance. I have contacted Credit Acceptance on XXXX/XXXX/15, XXXX/XXXX/15, XXXX/XXXX/15 with regard to this situation. No one has returned my calls ( including XXXX XXXX -- XXXX ). I sent a complaint also to Credit Acceptance 's customer service to get this resolved and have not received any contact. My bank, XXXX, has temporarily issued a credit for the deposit that I put down but that is until they complete their own investigation so it may not be permanent. XXXX XXXX was stalling on the deal to with me telling that he had already been paid/funded ( XXXX/XXXX/15 ). There was nothing I could do about it because the Credit Acceptance contract would not cancelled/revocable once accepted. We tried again on XXXX/XXXX/15 to return the vehicle and was told by XXXX that he would have it towed if we left it there. I have contacted my financial institution, Credit Acceptance, XXXX, FTC, AZ Attorney General, and a local TV station to assistant with this situation to get an acceptable resolution.
|
| 01/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
YOU BROKE THE LAW!!!!!! You are in violation of the following subsections of the FCRA ( Fair Credit Reporting Act ) 15 USC 1681. I would like to make it clear to your company, and those in positions of Authority at your company that congress makes it clear that the banking system is dependent Upon my consumer reports being fair, and accurate to me, Pursuant to 15 USC 1681 ( a ) ( 1 ). Pursuant to 15 USC 1681 ( a ) ( 2 ) congress made it clear that you are an elaborate mechanism with no real standing, or authority. Pursuant to 15 USC 1681 ( a ) ( 3 ) You were not given this role. You assumed this vital role, and because of your assumption you have negatively affected my life, and those around me causing me severe hardship, mental stress, and XXXX. because of you assuming this role, Pursuant to 15 USC 1681 ( a ) 4 ) You were unfair in reporting this erroneous information without First consulting with me the consumer. You have no proof that this transaction even took place.You were also impartial because you allowed information to be reported while only hearing one side of the story. You also infringed upon my right to privacy by having a conversation about me with a third party, and reporting this information as result of that third party. I am demanding rescission pursuant to 15 USC 1635. Pursuant to 15 USC 1681 ( a ) ( b ) You did not meet the needs of commerce because this was not Fair and equitable to me.. This information is not accurate, nor is it relevant to me. Nor was this False informaton properly utilized to a manner that is or was equitabie to me. If This transaction even took place it should've been confidential so you in fact betrayed my confidence. You are in violation of 15 USC 1681a ( d ) ( 2 ) ( A ) ( i ) If this was a factual transaction ( Which you would not know because you were no there ) it would in fact be a transaction that solely took place between me and the person who allegedly made this report. Only a NATURAL PERSON can validate an alleged obligation NOT AN CORP. I will like rescission of this transaction also pursuant to 15 USC 1692 ( h ) return all alleged debts paid on this closed account.
Pursuant to 15 USC 1681a ( 2 ) ( B ) " any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device '' Should be excluded from a consumer report. The definition of a credit card under 15 us 1681 is the same as it is under 15 USC 1602 ( 1 ) which is " the term " credit card '' means ANY card, plate, coupon book or other credit device existing for the purpose of obtaining, money, property, labor, or services on credit '' Notice, congress said ANY card. The credit card referred to in the following section is my social security card. This is the credit card I used to originate every consumer credit transaction below. They should all be removed from My consumer report pursuant to 15 us 1681a ( 2 ) ( B ). I am demanding that you remove these Transactions from my report immediately as they are a violation of my rights as a federally Protected consumer under title 15 chapter 41.. failures to comply in 5 DAYS with verification is a violation under 15 USC1692g.
** 7 DAY NOTICE** RESPOND IN LAWFUL TIME LIMITS ( REMEDY INCLUDED ) LAST CHANCE OF PRIVATE ADMINISTRATION PROCESS BEFORE FILING FEDERAL LAWSUIT!
|
| 02/11/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Today was my second call within the year to XXXX XXXX XXXX to try to answer some questions and resolve an all-around horrible lending practice from the start.
Starting 2013 when I proudly walked into the dealership with {$2000.00} down for $ XXXX vehicle. I was ready to be back on my toes and thought there was no way this couldn't be affordable for me. The " trusted '' sales associate states " Credit Acceptance will not finance without with service warranty & GAP ''. My father warned/said don't buy it but I caved because I wanted to be proud as a XXXX mother of XXXX. Now nothing is how I had planned walking into that situation. Gas prices jump, I drive 70 miles round trip for work, I'm stuck with a vehicle I can't afford that I should have been able to. Shame on me for trusting my friends step-dad ( XXXX ).
My insurance lapsed because I can't afford it. I get in a horrible accident, I borrow money from 401k to fix it but I'm still sinking. I finally let it go, I don't defend my judgement bc once again, I believe it will be fair. Only to find out, I was taken for every red cent. Salt in the wound. Years later only to find out that I was misled/lied to from the jump, I didn't have to pay for those things & maybe I wouldn't have sank.
I've called XXXX XXXX XXXX XXXX twice. Initially, to see how I can end this haunting experience & move on with my life. The worst part is I'm now third company in ( XXXX, Credit Acceptance, XXXX XXXX XXXX ) and the deceit hasn't stopped.
First time calling I would reference the payments made ( garnishments ) and she continued to taunt me stating I didn't make those payments and they were taken under garnishment, refusing to acknowledge that regardless they were total payments. I requested settlement offers, she said I had to give an offer while refusing to acknowledge the garnishments as payments from me.
Today I was requesting detail on how a credit was established in my " Explanation of Deficiency '' and was given a big run around. " I'm sorry, I wouldn't know what you were referring to ''. " Remember, we are a law office, we wouldn't have that information ''. " Sounds like something Credit Acceptance sent you ''. When asked if she could get access her response " I could probably try to find it ''. Playing a if the LAW office who presented the judgement to the courts would not have this on file? Deceit. She ended with " So you want validation? '' I said " No, I want clarification ''.
It took be 34 years to fully understand my rights. I'm not thrilled that lies & deceit are still being practiced in the debt collection offices. Both times my requests were ignored and tried to construe the requests and make me agreeable to less than I was asking for. Please rectify.
I put my life on hold and buying a house because of this mess. Started by one person, to a company who would allow such horrible borrowing practices, to a LAW firm who doesn't care why so many people failed with this type of lending/ company and supports their decision to sue for all {$8000.00} interest on {$10000.00} car and still charges me $ XXXX/day that it's unpaid.
Also prior to court hearing, I informed XXXX XXXX XXXX to contact my bankruptcy lawyer going forward, to which my understanding they did not, and continued with the judgement request unbeknownst to him.
|
| 01/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Dear Consumer Protection Bureau, I am writing to you in regards to a case of inaccurate information being reported on my credit report and the refusal of both the credit bureaus and the creditor- Credit Acceptance to correct or clarify the reported status of such account on my credit report.
The current status reported on my credit report has negative implications that impact me both financially and psychologically.
I am contacting you as a last resort to help me mitigate this error with the creditor.
Below are the steps i attempted to take to correct this matter and I documented them as follows : Initially, I was notified of an account on my credit report being 180 days past due. Knowing I did not have a current account 180 days past due I submitted an initial inquiry to the credit bureaus for clarification of the status of this account. it was brought to my attention that this was the same account as a derogatory car loan that I cosigned for my sister in XX/XX/XXXX. However the account was closed and marked as collection. I have contacted the credit bureaus on XXXX XXXX to request to correct the inaccuracy of this account showing open and 180 days past due since XXXX of XXXX but to no success.
I have contacted the original creditor by means of certified mail XX/XX/XXXX USPS tXXXX # XXXX to ask to correct the status of this account ( this account is not an open account nor is 180 days past due ) I received no response. On XX/XX/XXXX I made a call to creditor to inquire the outcome. I have been told by the customer service representative in collection department that they did receive my request and response has been sent to a different address not the one I clearly indicated in the letter to be contacted at. Led me to believe no one has actually red through letter or paid any attention what was asked from them. After clarifying the address issue I again relayed the violation Fair Credit Reporting Practices regarding the status of the account changed from Collection status to a OPEN ,180 days late from XX/XX/XXXX through current day ( XX/XX/XXXX ) without any arrangements or payments made.
They sent me a form to fill out and to send to their reporting dispute department listing specifically what I dont agree with and request to explain or correct.
I filled out the form with complete and detailed statements that the account status can not be reopened without any arrangement actually made. Ive mailed it back to the creditor on XX/XX/XXXX via certified mail tracking number # XXXX On XX/XX/XXXX I got a really general and short response dated XX/XX/XXXX stating Credit Acceptance is in receipt of your credit reporting dispute. Based on our investigation, we have concluded that the information provided by Credit Acceptance to the credit reporting agencies is complete and accurate and doesnt require modification, deletion, or other correction Without any detailed explanation or any specific details regarding sudden change of status. In fact if you look at the Date of Status it has not been updated since XX/XX/XXXX at all.
These actions do affect my credit as it looks like I have an open car loan when in fact its been closed.
This is outright a bullying method to force people to contact you and try to collect for debt that has passed any legal statute of limitations.
|
| 07/22/2018 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you in a state where you do not live or did not sign for the debt
|
|
Web |
|
|
1.On XX/XX/XXXX I physically signed ( ink signature ) to purchase a used XXXX XXXX 2.Within a week the XXXX XXXX broke down on the XXXX XXXX.I immediately notified ( seller ) XXXX XXXX XXXX, XXXX, NC ( XXXX ) and told me to tow it to my home and XXXX will tow the vehicle with their mechanic & fix the problem. 4.While vehicle sat for a week, I had a mobile Co. conduct a diagnostic. Results : rear brakes on driver-side were metal to metal and needed to be replaced, also clutch was not functioning, slve cylinder needed to be replaced, also nut that holds shifter mechanism down was broken and someone tried to weld it back and would need transmission to repair it. 5.On XX/XX/XXXX the XXXX XXXX was finally picked up by XXXX XXXX XXXX 6.In the interim, I had to rent vehicles to go to work etc. 7.XXXX, offered a vehicle in which they came unannounced to took the loaner due to them closing down abruptly. 8. On XX/XX/XXXX, with my XXXX XXXX in their possession stated they were closing and I will need to pay their unknown mechanic the repairs. 9. I requested for XXXX to furnish a Mechanical Vehicle Report, location and status on the vehicle. I received nothing but back and forth confirmation from unknown reps upon PVM closing. 10. Please note : I received harassing phone calls from " XXXX '' a sales agent with XXXX that was never licensed to sell in North Carolina. 11. Since XX/XX/XXXX, XXXX and their mechanic was never seen and my vehicle I never had in my possession to date. 12. I informed Credit Acceptance about this entire ordeal and Credit Acceptance the lender stated they conducted an investigation on-site after XXXX closed and they did not confirm nor provided me details results of their investigation such as date, time, agent who investigated this Auto Fraud etc. 13. In return, Credit Acceptance accepted a forged fraudulent contract from XXXX that I never executed ( See Attachment ). I never gave {$2000.00}. I furnished XXXX {$900.00} cash. I am confirming that I NEVER authorized a electronic application to be submitted on my behalf ( See attachment ). Credit Acceptance stated and informed me that they conducted an on-site visit to XXXX when they were operating however, Credit Acceptance NEVER provided confirmation of what agent, time and date conducted such a thorough investigation of the dealership XXXX. All documents submitted to Credit Acceptance were electronic forged signatures. Credit Acceptance continues to honor the electronic submission without due diligence and transparency to consumers ( me ) .. Credit Acceptance continues to report inaccurate damages to my credit report in which I have no vehicle to date and can not purchase a vehicle due to Credit Acceptance unverifiable credit reporting based on the dealership ( XXXX ) deception and fraud practices. Credit Acceptance is reluctant to explain in detail my concerns and resolve dealership fraud. I have no vehicle and Credit Acceptance have no clue of where the vehicle is located, but they continue to harass and forward me letters stating I owe $ 4,000+ money to them. From my understanding, all other dealerships would have confiscated the vehicle, sold it, and forward me a judgment for the difference. I have not received nothing to date. I would like to detailed explanation addressing my concerns in detail.
|
| 07/01/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies.
Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611.
CREDITOR CONTACT INFORMATION : CREDIT ACCEPTANCE CORP XXXXXXXX XXXX XXXXXXXX XXXX, MI XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines.
Sincerely, XXXX XXXX
|
| 06/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XXXX of this year, I started a journey on trying to purchase my first new home. When my credit was pulled on XX/XX/XXXX, through XXXX only. Three days later, on XX/XX/XXXX, a tri-merge credit report was pulled. Each of these credit pulls had indicated that my charged off loan with Credit Acceptance with a credit rating of a 9. I have been diligently working on the items that are in my control to help get me one step closer. I had completed a long list of actions to help better improve my likelihood of getting approved. Upon completion, I had informed my lender that Id like to re-pull credit to see what progress has been made.
On XXXX XXXX, my credit was pulled again. To my surprise, my account with Credit Acceptance went from being a closed account with a 9 rating, to an open account with a 5 rating. I had contacted XXXX, the company that my lender pulled each credit report through. I wanted to request information on my credit profile and ask for a copy of each pull. I was informed that in XXXX, all three bureaus had a collection/charge off reported on this account. Furthermore, it was explained to me that in the months of XXXX and XXXX, all three bureaus have changed the status of this account with a rating of 5 which is 120 days past due.
I had requested a copy of my credit report through all three bureaus directly. I went to the section on where soft inquires are conducted and notices a pull from a company named XXXX XXXX XXXX on XX/XX/XXXX. I had reached out to this company and refused to provide any of my personal information. I was able to gather that this company can serve as a third-party debt collector who collects on a clients behalf, along with being the owner of debts purchased. I had asked if Credit Acceptance is one of their clients. Albeit the response was vague, the rep stated that shes seen that company before, and then tried again to validate me to see if I had a debt placed in their office. I didnt want to provide this information and kindly ended my call.
My lender had reviewed the hard data from each report and had conducted inquiries with a simulator that is provided through XXXX based on my initial report. The score simulations were based on the actions that I had taken since that pull and what the score would be. Being each bureau had this account reflected as closed, the actions the were taken wouldve put me within reach of being pre-approved. He did indicate that the simulators are not a guarantee and that any negative changes could change the outcome of those numbers. He then ran simulations on the new report, doing nothing more than changing the reporting status of Credit Acceptance back to a 9 rating. Per my lender and to my surprise, that action alone simulated my score within five points of the simulations preformed on my XXXX credit pull.
I've included a snip of each account to show the differences of each.
It seems to coincidental that this status was changed right after my credit was pulled for a mortgage to a rating that has now changed the outcome of what Ive been working towards. With nothing changing on my end, I dont understand how an account went from being closed in XX/XX/2018. I feel that this is a violation of the Fair Credit Reporting Act as this isnt accurate reporting.
|
| 01/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
After reaching out to my financing company XXXX XXXX, they advised that this is a problem I needed to take up with the dealership -- now they are both throwing each other under the bus. The lack of professionalism on both behalf 's is unacceptable and I simply would like the situation at hand resolved prior to further steps being taken. XX/XX/XXXX I entered into a contract with XXXX XXXX XXXX XXXX commenced with salesperson XXXX under good faith they were a reputable and honest dealership to conduct business with. Over the course of the last few months I discovered there were multiple discrepancies in my contract which resulted in me losing a {$1500.00} down payment and a {$1600.00} payment for an extended warranty with their partner company XXXXXXXX XXXX XXXX XXXX which I was unable to use. Let us start with the warranty -- XX/XX/XXXX at XXXX miles an issue occurred with the motor of my vehicle resulting in me needing to use the warranty and was unable to do so though because they stated and I quote " the vehicle is registered with XXXXXXXX XXXXXXXX extended warranty '' not them. XXXX rejected me saying my vehicle needed an updated which was solely only able to be covered by XXXXXXXX XXXX. I proceeded to reach out to XXXX XXXX XXXX Auto manager at that time, XXXX regarding the issue. He stated he'd reach out to XXXXXXXX XXXX directly and rectify the situation however I followed up with XXXXXXXX XXXX and they never received any communication from the dealership to resolve the warranty issue costing me to pay out of pocket. I made sure to keep the voice transcript from XXXXXXXX XXXX representative indeed stating the dealership never followed up. The warranty is now expired and the XXXX time it was of use I could not use it. I do expect this amount to be reimbursed. Moving beyond that the dealership has failed to uphold their end of the contract signed XX/XX/XXXX. They required a {$1500.00} down payment to purchase the vehicle however after reaching out to XXXX XXXX per the contract that was not required to finalize the purchase. Per page XX/XX/XXXX of my contract it states this vehicle was purchases on credit at the " Cash price '' but that is in fact inaccurate -- - putting down a cash payment on the financed instrument no longer makes the purchase subjected to being fully financed via credit which is a breach of the contract made at hand. Beyond that included in the contract it states there's a paper version of the retail installment contract, not just an electronic copy of it. After reaching out to the dealership asking them to view the original document commenced on the day of signing XXXX XXXX XXXX XXXX responded saying they failed to keep such document and do not have for me to view. As a consumer I am expected to uphold my end of the contract which I have done amicably with no problems. As a creditor/furnisher you all are expected to uphold your end as well and neither parties are doing so. A simple resolution to this matter would be to provide me reimbursement for my down payment and the faulty warranty. I would love to resolve this problem prior to arbitration or any legal avenues pursued. Thank you. I look forward to a prompt response within XXXX days. This notice has also been sent certified mail to both parties.
|
| 09/27/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
CREDIT ACCEPTANCE and its representatives. Under the authority of the Fair Debt Collections Practices Act regarding their file # XXXX, have failed to establish proof of alleged debt.
1. Failed to respond by way of certified affidavit to the original rebuttal ( Certified mail # XXXX ; Return Receipt # XXXX -received XX/XX/XXXX ). They were in default and proceeded in fraudulent actions to seize property on XX/XX/XXXX through coercion XXXX XXXX paid to have property released back into his possession.
2. The documents you provided through CFPB portal as response to complaint XXXX are not copies of an original promissory note/contract between an authorized representative of CREDIT ACCEPTANCE and XXXX XXXX & XXXX XXXX XXXX Real Parties of Interest XXXX
As per XXXX XXXX XXXX, in order for a contract to be valid, all parties must understand the full scope and nature, the full terms and conditions. Parties must achieve a meeting of the minds for any agreement to exist. There was no such meeting therefore the contract is NULL and VOID!
Purported contract failed to be characterized by mutual good faith, meeting of the minds, open and full disclosure of terms and conditions is VOID!
The contract is not real or free-obtained through FRAUD! XXXX XXXX XXXX XXXX XXXX All contracts, whether expressed or implied are subject to the universal essentials contract law. California Civil Code Section 1598. When Contract Wholly VOID Where a contract has but a single object, and such object is unlawful, whether in whole or in part, or wholly impossible of performance, or so vaguely expressed as to be wholly unascertainable, the entire contract is void.
Section 1608. Effect of its illegality If any part of single consideration for one or more objects, or of several considerations for a single object, is unlawful, the entire contract is void.
Section 1636. Contracts, how to be interpreted A contract must be so interpreted as to give effect to the mutual intention of the parties as it existed at the time of contracting, so far as the same is ascertainable and lawful.
Section 1668. Certain contracts unlawful All contracts which have for their object, directly or indirectly, to exempt anyone from responsibility for his own fraud, or willful injury to the person or property of another, or violation of law, whether willful or negligent, are against the policy of the law.
Section 1709. Fraudulent deceit One who willfully deceives another with intent to induce him to alter his position to his injury or risk, is liable for any damage which he thereby suffers.
3. Failure to validate CREDIT ACCEPTANCE Charter. CREDIT ACCEPTANCE is not authorized by the Secretary of State. Therefore, doing business is against the law.
4. On and for the record, XXXX XXXX and XXXX XXXX XXXX, as XXXX XXXX XXXX XXXX, hold secure title to XXXX XXXX and XXXX XXXX XXXX or any derivatives. Therefore, you are devoid of capacity to act against the parties or any property that is secured as per Uniform Commercial Code.
Any attempt to make contact via phone/cell, etc. or properly respond with authorized documents via affidavit will result in additional claims/Class Action Lawsuits.
( Uniform Commercial Code 3-419 and House Joint Resolution XXXX of XX/XX/XXXX )
|
| 11/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I have taken a look at my credit report which has caused some confusion. I used my social security number/card defined under XXXX XXXX XXXX XXXX l ) to extend credit with Credit Acceptance Corporation to obtain a vehicle. I am a natural person, a federally protected consumer, and the original creditor defined under XXXX XXXX XXXX ( g ). The vehicle which is subject to the transaction was used primarily for personal, family and household purposes. Credit Acceptance Corporation is engaging in extortion and racketeering activity defined under Title XXXX Chapter XXXX Credit Acceptance Corporation did not inform me on the cost of credit. I never received written adequate notice that sets for the pertinent facts for this consumer credit transaction which violates XXXX XXXX XXXX ( k ). Credit Acceptance Corporation is obligated to send written notice including the amount of the alleged debt and the original creditor, which violates XXXX XXXX XXXX. Congress makes it clear that consumer credit would be strengthened by the informed use of credit. The only decision I was given after the consummation of the transaction was to make payments without penalty which is a violation of XXXX XXXX XXXX. The decision I made in connection to this transaction was uninformed. I, the consumer, have never been given the opportunity to direct that my nonpublic personal information should not be disclosed to nonaffiliated third parties such as XXXX, XXXX and XXXX pursuant to XXXX XXXX XXXX ( b ) ( XXXX ) ( B ). Nor was I given an explanation on how to exercise the nondisclosure option which is a violation of XXXX XXXX XXXX ( b ) ( XXXX ) ( C ). XXXX XXXX XXXX ( a ) ( XXXX ) states that I have the right to privacy as a federally protected consumer. Their conspiracy against my rights is affecting my ability to operate in commerce. This is a violation of XXXX XXXX XXXX XXXX. Federal law states that the consumer report does not include a report containing information solely as to transactions or experiences which means late payments and repossessions are a violation of XXXX XXXX XXXX ( d ) ( XXXX ) ( i ). XXXX XXXX XXXX ( a ) ( XXXX ) I am aware that all extensions of credit are tied to my social security card and that the United States is obligated to all debts under XXXX XXXX XXXX Credit Acceptance Corporation has caused harm by furnishing inaccurate information on my consumer report. I am requesting additional clarification in regards to the billing errors under code XXXX XXXX XXXX ( b ) ( XXXX ) specifically documentary evidence under XXXX XXXX XXXX which includes books of account. According to XXXX XXXX XXXX ( p ) Credit Acceptance Corporation does not have actual authority for such use of my credit card defined under XXXX XXXX ( l ) and I received no benefit from this unlawful transaction. Without lawful authority, by using means of my identification Credit Acceptance Corporation is committing aggravated identity theft and attempting to collect on this account by extortionate means pursuant to XXXX XXXX XXXX. Verified responses has proven that the consumer reporting agencies arent being impartial when it comes to respecting my right to privacy which is a violation of XXXX XXXX XXXX ( a ) ( XXXX ) and XXXX XXXX XXXX ( a ) ( XXXX ).
|
| 12/04/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
In XXXX XXXX XXXX, I purchased a car ( XXXX XXXX XXXX XXXX-year XXXX ). I bough the car to the dealer XXXX XXXX, company located in XXXX XXXX XXXX XXXX XXXX, MI XXXX. They also processed the loan for me to purchase the vehicle with Credit Acceptance, company located in XXXX XXXX XXXX XXXX XXXX. XXXX, MI XXXX.
Below I will explain step by step the process from the purchase of the vehicle until now.
1. XXXX XXXX sold me a vehicle above the commercial value. The value of the car in the market is {$4500.00} dollars and they sold it to me in {$9700.00} dollars plus {$5700.00} dollars of finance Charge for a total of {$15000.00} dollars.
2. XXXX XXXX transact the loan for that car with Credit Acceptance where the monthly fees of the vehicle were going to be 60 % of my monthly income. At that time I agreed to those payments only for 2 reasons.
-They assured me that after making 3 payments or in 3 months I was going to be able to refinance the debt and my monthly payment would go down drastically.
-And the other reason was because at that time I lived in a relative 's house and practically I did not have to many financial responsibilities.
The problem began when at 3 months I tried to refinance the vehicle.
The first option of course was Credit Acceptance where from the beginning they refused to help me. I insisted several times but they completely refused to change the terms of the loan.
I try to refinance with almost all the financial companies in the market and all refused to refinance the car. The main reason is that my debt with Credit Acceptance was much more of the cars value, refinance the car would be completely impossible, of course it would also be impossible to continue with monthly payments of {$300.00} dollars when my monthly salary was {$600.00} dollars. This situation has brought me tears, health problems because this has overwhelmed me with XXXX.
In conclusion this case led me to talk with the owner of a car dealer who gave me his advice.
The first thing he said to me is that the Company XXXX XXXX and the Company Credit Acceptance had to do something strange or illegal to qualify me for that credit, since with my monthly income it was not possible to qualify someone for the purchase of that vehicle. This is the worst part of this situation because if they made something illegal to qualify me we are talking about something very serious.
This situation has also affected my credit score. And another thing that I wanted to mention is the Interest Rate that the company Credit Acceptance charged to me and all the Finance Charge.
I would like to make clear that at the time of the purchased of the vehicle I did not check anything because I was innocently focused on having a car and also because of ignorance of the procedures.
Currently, my son and I moved to an apartment and of course it is impossible for me to pay that monthly payment. As a single mother I fight hard everyday to get my XXXX XXXX XXXX son out and this situation has affected us to much.
I believe that what these two companies have done with me is totally unfair and illegal, therefore I demand justice and I request applied all the law strongly to these 2 companies and I additional for me an indemnity for damages.
|
| 09/17/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
The nature of the problem is that I feel that credit acceptance took advantage of me. In XX/XX/XXXX, I went to XXXX XXXX to purchase a XXXX XXXX XXXX. I was paying {$290.00} on it and within a month, the car stopped and they told me they could not fix it. So I had to fix it myself. I believe they sold me a car that was auctioned off somewhere because it had a crack in the window and it started acting up as soon as I got it. I believe they deceived to think that they checked the car completely before they sold it to me and I also placed GAP insurance on it. After a few months from automatic withdrawal, they started adding on fees when I was late. Every time I was caught up, they added on more fees and they repossessed my vehicle twice. The first time, it was after hours around midnight which is against the law. It was suppose to be around business hours. I thought my car was stolen, so I filed a police report. After I had to pay {$500.00} plus the car note and extra fees, I was then able to get the car back but my nightmare wasn't over. They harassed me every single day from XXXX to XXXX and when I answered, the representatives were very rude and stressed me out even more. The second time they took, I voluntary gave it to them because the stress I had endured with giving them everything I had made me give up. I have a witness they will testify to all of this. Their practices are illegal and they do not inform their customers on procedures and terms of the contract once it has ended.They sold my vehicle for {$2500.00} and sued me for {$12000.00}. They started a garnishment in XX/XX/XXXX without any warning or notification to me to respond to the garnishment. It was placed on me by default, which I'm pretty sure they knew they would win. Because I was unaware of the garnishment about to take place, I was unable to answer and they won on default. My wages started getting garnished in XXXX and still getting garnished. I've been faced with getting evicted from my home, delinquent bills, no vehicle because of what they placed on my credit report. They have taken over {$6000.00} of garnishment from my paycheck. Based on the principal balance, I have paid off the balance that was explained that I had to pay. They told me XX/XX/XXXX, that I will not be able to have it removed from my credit report until attorney fees and interest is paid and that it wouldn't be done until after 60 days instead of 30 days based on the FCRA. This was not discussed to me when I was signing a contract with them when I purchased the car. They are getting over on me and have made my life a nightmare. I'm a single mom with XXXX kids, no car, and I desperately need justice for what they out me through. I'm seeking a resolution for distress and financial turmoil. According to my credit report, my balance is the only thing that is showing on there that had to be paid before it will be removed. Now, they are talking about attorney fees and interest and they are doing this because they won a judgement that was unfairly granted to them without my response to anything. I believe it is against the fair credit reporting act and against proper procedure of reporting the right amount for the debt to be removed from the credit report.
|
| 08/01/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX, Unit # 2 Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies.
Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : XXXX : XXXX Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611.
CREDITOR CONTACT INFORMATION : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines.
Sincerely, XXXX XXXX
|
| 06/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I financed a vehicle through Credit Acceptance. I week after purchasing, major mechanical damage was discovered, resulting in Cred. Accptnc. to do what they call " pass '' on the vehicle. Pass meaning they were not going to attempt to repossess it due to the extent of the mechanical failures that were present at the time of purchase. The major mechanical issues did not appear until about a week after I had driven the vehicle home. The original seller of the vehicle had reset the fault codes to make the car appear in working condition. After the pass Cred. Accptnc. begin offering a settlement to settle out the account which were twice as much as the vehicles worth. In XX/XX/2017 the vehicle was impacted by Hurricane Harvey. I informed Cred. Accptnc. who then begin to report this on my credit file. The account was sent charged off and reported as such on my credit file. Every month for the past 8-9 months there are inconsistencies with their reporting to credit agencies. The total balance due and past due amounts seem to fluctuate, increasing each month. I contracted XXXX XXXX who informed me that legally once an account is charged off, a creditor is only allowed to charges a specific amount of interest. Cred. Accptnc. has been reporting inaccuracies on an almost monthly basis. I have disputed this account every month for the past 6 months. Each dispute has ended with Cred. Accptnc. having to correct the past/balance due only to report it incorrectly again the following month by adding to my balance/past due amount. I contacted them and asked them to cease from further inaccurate reporting, per the request of XXXX XXXX XXXX, because it is doing major damage to my credit file. Each time it is reported inaccurately it is taking away 68-70 points from my credit score. I spoke with the 3 credit bureaus who advised me to file a complaint with the XXXX and if necessary, take legal action. My credit fluctuates 68-70 points every other month making it almost impossible to stabilize my credit.
The credit reporting inaccuracies and inconsistencies have been occurring for quite some time now. The account was reported as charged off several times, the latest being inXX/XX/2017. The law states that creditors can not increase the balances and past due amounts on charged off accounts but are allowed to charge interest but only up to a certain percentage. At the time of the account being reported as charged off in XX/XX/2017 the balance was XXXX. Creditors are required to maintain the charged off amount when reporting plus a limited amount of interest, if any. Once charged off late payment are not to continue to increase due to the charged off status. Credit Acceptance made claims that my balance and past due amount increased on my credit report as more payment is due/became past due, but the amount of the increase that has been/is being reported is inconsistent with the monthly payment amount of XXXX. My balances over the last few months have fluctuated from XXXX, to XXXX, back to XXXX, to XXXX, sometimes changing without a 30 billing period in between. The amounts reported continue to fluctuate up and down and have been more and sometimes less than the amount of the monthly payment.
|
| 07/15/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
on XX/XX/2019 I went online Credit Acceptance Corp to obtain my payoff amount and received an online quote of {$15000.00}. On the website it shows different ways that I can use cash to pay. I elected to use XXXX, I went to the nearest XXXX station was tried to send the whole balance of {$15000.00} and customer service rep told me that I couldnt send that much to them they had a cap amount. I sent {$5000.00} due to that being the cap amount. That evening at XXXX I contacted Credit Acceptance and explained to the customer rep that I was trying to pay it all off and that I could only send {$5000.00} she told me to wait an hour and try again. I went back to XXXX and was informed that I had reach the limit for the day and that I had to wait not 1 hour that credit acceptance told me but 24 hours.
OnXX/XX/2019 I went online again and got another payoff quote showing the {$10000.00}. Since it hadnt been 24 hours that I used XXXX Credit Acceptance Corp had XXXX XXXX as an option and I elected to use them. I sent another {$5000.00} to them at XXXX.
On XX/XX/2019 I went back on line and did another online payoff quote showing {$5600.00} I again elected to use XXXX XXXX and sent another {$5000.00} to them.After this payment I was showing a payoff balance of {$680.00}.
On XX/XX/2019 I went online to get another payoff quote and it was showing {$980.00} a total of {$290.00} difference. I called Credit Acceptance and noone could explain how I accured {$290.00} in less than 24 hours. Both the customer rep and the manager kept saying that the computer calulates the interest.
I asked what day their interest due dates fall on beginning or end of month and the manager told me daily. But couldnt explain how from XX/XX/XXXX to XX/XX/XXXX I accured {$290.00} in interested. I asked to speak to another manager when she stated that it could take 3 business days for a manager to call me back. I tried to explain to the manager that I was trying to pay it off since XX/XX/XXXX and they were aware of this but failed to educate me that they only allow a borrow to send {$5000.00} at a time using the different payee sources they have listed on their website.
I requested that they adjust my balance to the {$680.00} because that is what was showing on XX/XX/2019 and that they knew on XX/XX/2019 that I was trying to pay the complete balance off. I requested that they show me how the {$290.00} interest was calulated on my account in less than 24 hours and the manager said she cant show me that. I explained that I had my screen shots of where it stated from XX/XX/2019 to XX/XX/2019 what my balance was and they refused to adjust it to the remaining {$680.00}.
I have since paid the {$990.00} and closed my account out with them but I request that I be reimburshed for the {$290.00} On XX/XX/19 payoff quote was {$15000.00} On XX/XX/19 payoff quote was {$15000.00} a difference of XXXX in 24 hours On XX/XX/19 payoff quote was {$15000.00} a difference of XXXX in a 4 day time period.
On XX/XX/19 they told me my pay off quote would be {$15000.00} a difference of {$290.00} in a 24 hour period and noone could explain to me how we went from accuring XXXX to XXXX cents a day to {$290.00} in 24 hours
|
| 06/02/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
On XXXX XXXX XXXX, 2015 early morning about XXXX or XXXX My vehicle was repossed by my loan company CREDIT ACCEPTANCE. I called on that same day and was advised by XXXX of their representatives that my car was take by XXXX XXXX. I did advise the representative that I would recover my car on Friday XXXX XXXX, 2015. She gave me the balance and said she would note the system as such. The representative never told me that I had to contact XXXX XXXX to get my belongings. Nor did your company advise that there would be a fee to recover my belongings. Yet another inconvience and more money out of my pocket. Why would the company have the car cleaned out that was going to be redeemed the next week. I feel that you should have at least a week to redeem your car back before further actions are taken. Credit Acceptance actions and protocals are all wrong. I feel that they dont want consumers to redeem their vehicles if so they would not have to go thru such drastic measures. On Friday XXXX XXXX XXXX week later I called Credit Acceptance office to make payment. I have never felt so mislead in all my life. None of their representatives were helpful nor friendly. I was first told to pay the money and my car would be released the same day. That was a lie. I then paid the money thinking that XXXX XXXX still had my car. When I called them they advised that they only removed my belongings from the car and my car was taken somewhere else. I understand that Credit Acceptance does not want comsumer trying to redeem their vehchiles from their auction yards however this situation could have been better taken care. It is very poor communicaiton on theirr behalf to me as the consumer. Creidt Acceptance says to be best company to work for but you are treating your consumers second hand. I felt that my entire Friday was a run around. When I finally got in contact with XXXX to redeem my car she told me I needed to schedule an appoitment which they were all booked on Friday yet another inconvience. They are not open the weekends. So I had to scheduele my appointment for Monday XXXX XXXX, 2015. Not to mentionthat this place was XXXX mins from where I live. Yet another inconvience. When I arrive to get my car I went to do an inspection on it and there was several things wrong with it my front bottom bumper is damaged assuming from the pull to the tow truck the front corner panel driver side was damaged as well. When I called Credit Acceptance to make an complaint about my car I was told that I would have to contact SRS Recovery. And that they were not responsible then whom is. Yet anohter inconvience. When I called the EXTREAMLY RUDE COMPANY SRS RECOVERY they advised me that the contract with CREDIT ACCEPTANCE states that they are not responsible for any damages done to the car while being repossed. How is that fair to me as the consumer? When I CREDIT ACCEPTANCE back the representative yet again said I had to called XXXX XXXX. Now CREDIT ACCEPTANCE nor XXXX XXXX wants to take responsibility for the damages done to my car. All CREDIT ACCEPTANCE wants is payments on the car not concerned about the consumer at all. I am very upset with this entire encounter of me redeeming my car.
|
| 10/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX I purchased a used XXXX XXXX XXXX XXXX from XXXX XXXX in XXXX XXXX Arkansas. I made sure to maintain the car regularly, get maintenance that the car needed, be fully insured and have the extended warranty coverage just to be extra safe.The one time the car tripped an engine code, I took it to XXXX XXXX and they turned it off and gave the car back to me only for it to come back on XXXX minutes later. They could not figure out what was wrong with it and told me to take the car to someone else. I also was never late to monthly payments to the company. All this still ended up backfiring on me about 4 months, 3 days later actually. The engine completely blew up on me while driving down the highway going to get gasoline on XXXX XXXX on XX/XX/XXXX near exit XXXX. At this time, I did not know that the engine blew and I thought it was a battery or alternator issue so I towed the car and got those parts replaced. Once I realized the engine was toast I contacted my dealer, auto insurance and extended warranty companies.
The dealer instructed me to get the car towed to XXXX XXXX in XXXX XXXX specifically so I did.I also payed for the next monthly payment while the vehicle was unable to drive in the repair facility. The warranty company told me that it wasn't their problem to deal with and to contact my auto insurance ; not honoring their policy. Once I contacted the auto insurance company ESURANCE, they did the exact same thing and told me to contact my extended warranty company. By this point, a back and forth, bounce wall-to-wall effect was happening for over 2 MONTHS between me, the extended warranty company and auto insurance. After some time, I was finally able to get the auto insurance company to send out an inspector to find the cause of failure. The same inspector was sent out over 5 DIFFERENT TIMES by BOTH the INSURANCE AND WARRANTY companies to inspect the vehicle. The inspector made poor judgements throughout their inspection being that the dealership was not coming to an agreement on what caused the vehicle to fail with the inspector. One side was saying water damage ( no water was found in the engine ) and the other side was saying otherwise.
At this point I have lost all of my money and tax return income paying for rentals to traverse to work ( the vehicle 's fuel was supposed to be reimbursed by auto insurance company but never was ). I then lost my job because I ran out of money for rental vehicles and became very physically and mentally ill and unable to function ( walking home from the XXXX XXXX XXXX. I recovered and developed a XXXX XXXX to then later be admitted to a mental hospital facility and put on s*icide watch during and after being XXXX on the verge of ending it all.
The vehicle has been at XXXX XXXX ever since this matter occurred and has ruined my credit and future to have a successful life because CREDIT ACCEPTANCE and THEIR WARRANTY COMPANY and ESURANCE are a bunch of disingenuous evil people that are not out to help you and get over on you for your money. I have been denied approval for every type of loan or card application over 15 TIMES because of this and I am quite literally unable to proceed in life.
|
| 12/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Me and My husband XXXX XXXX are victims of predatory lending by XXXX XXXX XXXX, XXXX and Credit Acceptance Corporation. XXXX XXXX XXXX, XXXX and Credit Acceptance Corporation capitalized on our lack of knowledge within the auto industry as it has done other minorities by offering higher interest loans and hidden fees. XXXX XXXX XXXX, XXXX XXXXXXXX XXXX, NJ XXXX and Credit Acceptance Corporation need to be investigated for their faulty practices with minorities and low income consumers. XXXX XXXX XXXX markets themselves as being quote " friendly and knowledgeable staff that will aid in finding the perfect price that fits the consumers budget '' I have provided an image from their website to prove their deceptive ways. XXXX XXXX XXXX, XXXX knew that me and my husband had just experienced XXXX 2 weeks XX/XX/XXXX prior to us receiving the car. The rep XXXX XXXX said that we can drive the car but to come back in 2 weeks on XX/XX/XXXX to sign the papers. The rep lied on the contract and said I was hired as self employed and that I made {$4100.00} to imply that it was a monthly gross income which is not true I made {$4000.00} that month and had been a real estate agent since the prior year XXXX. The rep placed me as the cosigner without explaining what I was signing, I thought I was signing up to also be an owner of the vehicle mind you it was late in the day and we were the only one 's there signing paperwork so there was a feeling of being rushed. The rep also put my husbands pay at {$2500.00} a month which was a lie. At the time my husband was working per diem for the XXXX XXXX which meant as needed he only went in when they needed him no set hours. This lead anyone who has the contract to believe that I made more than double the amount as my husband as the co-signer which I did not know that I was signing the paperwork to be a co-signer. We trusted XXXX XXXX XXXX, XXXX as being friendly which means trusted and knowledgeable which means they knew more but cared enough to take our situation into consideration. We did not want to pay more than {$10000.00} the van was advertised as {$9000.00} it was never explained to us that since we had low credits and a XXXX that the interest rate would be so high that we would be paying back around {$20000.00}. Credit Acceptance Corporation markets themselves off of being knowledgeable with educating consumers and helping build credit. Both companies are capitalizing off of low income communities which are mainly minorities that dont have the proper knowledge and rely on the sales professionals to handle their situations with care and ease. We were completely taken advantage of and this violates our rights as consumers. Credit Acceptance should have picked up these gaps in the contract but instead they were just as deceptive with hidden fees including tacking on fees and percentages that were supposed to be forgiven during Covid-19. After careful research I now know that we should have never been presented with a contract that we could not afford which all the professionals should have been aware of this is completely deceptive and should be brought to attention for corrective actions.
|
| 01/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I am writing this letter because I have recently been educated on my rights as a consumer and after reviewing the contract that was presented to me at XXXX XXXX XXXXXXXX XXXX on XX/XX/XXXX, of XXXX, I am clear that those rights have been violated. Please see the list of violations that occurred during my consumer credit transaction to purchase the XXXX XXXX XXXX noted below.
It is a fact that I provided a cash down payment in the amount of {$2300.00}, however per 15 USC 1605a no cash down payment can be collected when there is a finance charge. Pursuant to 15 USC 1662b it is illegal to require a down payment in conjunction with an extension of consumer credit.
It is a fact that I was told that the cash down payment would reduce the total amount of the purchase price, however on page 1 of the contract it clearly shows that the down payment was not subtracted but added to the purchase price of the vehicle. This is a billing error pursuant to 15 USC 1666.
It is a fact that I understand pursuant to 15 USC 1605, that the finance charge is the sum of all charges. On the 1st page of the contract the finance charge is misrepresented to be only {$10000.00} when in fact the sum of all charges would be {$27000.00}. This is a violation of 15 USC 1692e ( 2 ) ( A ).
It is a fact that pursuant to 15 USC 1605, a finance charge, which is the sum of all charges, should include all insurance premiums. However, no charges dealing with insurance was included in the finance charge per the contract. The members of your staff did not even disclose that insurance was to be included with the finance charge, they just called XXXXXXXX XXXX XXXX on my behalf and made me contract with them separately. This is a violation of what is written in this law.
1 It is a fact that once there is a dispute of any billing error, a creditor can not report any information to a 3rd party until the dispute has been resolved, pursuant to 15 USC 1666a.
It is a fact that it was never disclosed that all service fees were to be included with the finance charge as noted per 15 USC 1605. It is my understanding that any and all services that may be needed for the life of this vehicle will be covered by your company and that I would only be responsible for the cost of parts.
It is a fact that pursuant to 15 USC 1692c, I am providing notice that I refuse to pay any debt and as the original creditor ( since I created the debt ) I intend to invoke a specified remedy.
It is a fact that disclosure of my rights to rescind the consumer credit transaction or the documents required for me to rescind the transaction was never provided to me as required pursuant to 15 USC 1635. Under 15 USC 1635, I am exercising my right to rescind the consumer credit transaction, which would include any power of attorney. Since the vehicle has depreciated in value it is not equitable for me to return the vehicle. Within 20 days of receiving this notice, you will return the down payment and all payments made in relation to this contract as well as take all required action to reflect the termination of your security interest that was created by this consumer credit transaction.
|
| 08/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
On XX/XX/2021, I went to a dealership looking for a vehicle and found XXXX XXXX XXXX. I was told the paystubs I provided look fake and faulty and they don't look legit. They then had me go back to my employer to have them issue me a new stubs that meets their criteria. At that time I was already in the process they told me a {$1000.00} down they will see what I can get. i had a vehicle in mind that was really nice. After verifying that my paystubs were legit and real. They told me that there finance bank " XXXX XXXX '' kicked the deal for fictitious paystubs. The deal was returned to them and they offered me in house financing through their dealership. They responded to the XXXX stating Everything I just said above. So I questioned myself over and over and just been thinking heavy about this because I paid them the down payment which was almost everything I saved up for. They told me I couldn't get the car I wanted from the start and said they have a car in the back they can pull around for me to see. It was old looking and ran down but I'm not a car expert I just needed transportation for my family and they said the car is old but very reliable and will get me from point A to B. Sales Tactics were on point I was totally tricked. The same day they told me to bring the car in the next day if I can to get maintenance on it that I asked and checked on the vehicle such as break pads, rotors, oil change, oil filters, Tires and fluids. I brought it in to their mechanic shop on their property and dropped it off. While picking the vehicle up the maintenance man ask me was I here to pick up the XXXX XXXX I said yes, he specifically told ask me did I finance this vehicle and I said yes. He said they wasn't supposed to sell me that vehicle yet because he didn't get a chance to check it out since it came from an auction it set in the back of their dealership yard. They didn't do non of the things they said they would so the car starting malfunctioning and I wasn't able to drive the car I told them about it and reached out to them multiple times and they did not want to help and I started receiving calls, emails and text from a company called XXXX XXXX but I was informed by the dealership I was setup to have in house financing. The dealer responded to the XXXX stating they never reported to my credit report and that i need to contact credit acceptance, but I thought they kicked the deal. As stated on credit report and on XXXX XXXX XXXX XXXX I never made a payment due to the vehicle not able to function after financing the vehicle. If the motor is blown then they just admitted that they sold me something that they had knowledge about from the start and their response also shows that they knowingly gave me a vehicle that has a blown motor. I just want the payments and account off of my credit report. I would like them to notify XXXX XXXX to do so. This is so wrong and its been causing a lot of troubles and emotional distress I had to deal with transporting my self to work and handling kids going to school all that was effected because of them and I am still being punished from getting a vehicle due to their actions.
|
| 03/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
At the beginning of the pandemic, I had lost my job. I did fall behind in the payments, but was keeping in contact with the company. On a Friday I spoke with Credit Acceptance and let them know that I had sent a money order to them in the amount of {$1000.00}. to get almost all the way caught up especially with them threatening to repossess my car. I was told that my name would be removed off of the repossess list that was for the upcoming Tuesday, due to Monday being a holiday. The morning of that following Tuesday, I had court at the courthouse in XXXX, MO. The sheriff comes into the courtroom to get me, saying that my car had just been repossessed and in a very illegal way. They have the tow truck company on video right after I walked into the courthouse back up to my car very quickly, hop out, connected up my car, and sped away. First issue is I had sent them payment, and was told I would not be repossessed, second ; local law enforcement was never notified of any repossessions being done until 3 hours after they repossessed it ; third, no contact was ever made with me to inform me of it being repossessed ; fourth, my vehicle was front wheel drive and the tow truck driver dragged my car front tires down for XXXX miles, the car was totaled because of it. In my vehicle was my medication that I need to keep from getting ill everyday, I can not miss a dose. I called Credit Acceptance who claimed they had knowledge of my car getting repossessed but gave me the number to the company they used for repossessions. The tow truck company then argued with me about getting my medication out of my car and continued to lie and make up excuses as to why I wouldn't be able to get my medication. Finally after 6 hours, my making a police report, and getting very ill with out my medication, I was able to meet the tow truck driver to get my belongings. My car was at the mans house in his back yard, that was in no way a business. I was told by XXXX County Police and XXXX County Sherriff that I needed to take pictures of any damages that were made to the vehicle. I took pictures of the front underneath being torn up, the front bumper being almost pulled under the vehicle, my tires that were almost worn through, that were brand new tires, and the guard underneath that was ripped off. Then I took pictures of where my car had been parked and you could see the drag marks from when he pulled away. The tow truck driver tried to claim he had pulled it out, but unhooked and re-hooked to the front, but the XXXX County Sherriff confirmed he did not. After that Credit Acceptance was unable to find my vehicle and thought that I had got it back and was demanding me to pay them. They said once they were able to speak with the tow company about where my car was located they would make contact with me to settle since my car was now totaled after they received a {$1000.00} payment from me. I have not heard from them at all since. I have disputed the report on my credit because of their fault my vehicle was totaled after I had made a payment and they were not able to ever find my car once the tow company took it in to possession.
|
| 09/17/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
XX/XX/XXXX I bought a car XXXX XXXX XXXX XXXX XXXX ) from ( XXXX XXXX ) a dealership in Maryland , the car was financed by CREDIT ACCEPTANCE. I asked for the price of the car but was not told. The dealer only told me my monthly payment. He said the total Im financing was {$17000.00}. With a monthly payment of {$530.00} which was scheduled for a spilt pay of XXXX every two weeks. First I was told I will not pay until after a month, which my account was debited only one week after, this took my bank account to overdraft. This was the first fraudulent action From CREDIT ACCEPTANCE. I called to question this action, this was when I was told that my balance is {$29000.00} for a XXXX XXXX XXXX. I object and they said there was nothing I could do about it. That I already signed up for it. I told the associate that I never signed a single paper. Everything was done on their computer, it was late at night, I couldnt read the whole long text. I just trusted the auto giant associate who was explaining to me. Since XX/XX/XXXX Ive been making this rigorous payment and Im earlier this year I was out of job for one month which made me had a past due and I got into my car one morning and my car has been shot down. This was the first time I found out that CREDIT ACDEPTANCE had a tracker on my car without my consent. I called them and it was remotely turned on after I made a payment that morning. I missed my job and was totally messed up. This year alone my car has been turned down 4 times. My grieve right now is that I was told as at purchase that I will be eligible for refinancing as at purchase. I called them XX/XX/XXXX that I want to refinance and they said I cant that they dont do refinancing. This was absolutely different from what I was told upon signing. So Ive been paying XXXX XXXX monthly on this car without the opportunity of refinancing. They stock me up with this killing rate and with all this rigor, Ive been assulted and embarrassed by credit acceptance associate on several occasions. Theyve taken so much aggressive action on my turning down my car without notice or warning. Today XXXX of XXXX, Ive been seeing call from credit acceptance the whole day but couldnt pick up because I was at work. At the 5th time of calling me consecutively I was forced to pick up. And this lady was very rude, disrespectful and uncultured to me. Ask me to be quiet 4times in the conversation. I tried to pour out my concern to her but she never listen. She called me saying I have past due and my car will be turned down. I explained to her that I just made a payment as scheduled for me to pay on the XXXX XXXX which was a day before this day. She said a new bill has rolled over and I said Im aware but Im telling you I just made a payment yesterday. How do you call me to threaten me to turn down my car if I dont pay today when I just paid {$300.00} yesterday. All effort to convince her was abortive because she will not listen. I like to emphasis that this will not be the first time Ive been harrassed by credit acceptance associate. And I demand a review of my payment or cancelation without charge or report on my credit
|
| 02/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
This complaint is against XXXX XXXX Credit Acceptance CorpXXXX Until viewing my credit file, I had never heard of this company. I have been disputing an inquiry this company placed on my credit file, without my permission. My initial dispute started in XXXX of XXXX. All three credit bureaus come back with first a stall tactic and then a fake validation letter.
According to the credit bureaus, they have confirmed with this company that the inquiry belongs to me and that you are not removing it. I Demand that you do IMMEDIATELY! I have lost all my patience and this is the final attempt before I file legal action against this company.
I have been the victim of ID theft. I was in a motorcycle accident early last year and someone made an attempt to apply for unemployment in my name. I have short term XXXX from my job so knew this wasnt me. A few months later they made several attempts to obtain credit cards and car loans in my name. No one in their right mind would put many credit inquiries in a short amount of time. I have not applied for any loans or credit cards with this company and do not wish to. There are two inquiries that need removing immediately.
Since Credit Acceptance Corp is reporting that the inquiry is valid then I demand to see the proof. Also, prove that it is actually me that made the inquiry 1.I demand the original credit application signed by me, showing my wet ink signature? You dont because it doesnt exist.
2.Did you even make an attempt to investigate this matter to prove it was actually me? Again, no you did not as I was never contacted by this company in regards to this so-called fake investigation.
3. I demand a full ledger of every step of your investigative process, for each dispute submitted by me.
To continually ignore my request for validation shows malicious and willful noncompliance, which is against Federal Law. You have violated many federal laws in The Privacy Act of 1974. One agency is not allowed to share information with another agency without a consumers consent.
15 USC 1681 section 604 A - governs my right to privacy. Information can not be furnished on any report without my written consent. I never gave you my consent.
I have reported this fraud to the proper authorities. I am demanding you remove all inquiries made by this company to all three credit bureaus immediately. Federal law states that fraudulent items are to be removed within 4 days. You have run out of time. If these inquiries are not removed and proof of this action has not been sent to me I WILL TAKE LEGAL ACTION AGAINST YOU. Violation of the Fair Credit Reporting Act is {$1000.00} per violation. Since you have decided to ignore or perform proper due diligence when I demanded an investigation, you are responsible. You are the furnisher of this information, so the burden of proof and all liability is on you.
At this time, I am demanding {$2000.00}, for the violations and the immediate removal of all inquiries from this company. The following inquires were placed fraudulently on my report on 1. XX/XX/XXXX 2. XX/XX/XXXX Your expeditious handling of this matter is expected.
|
| 09/22/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I encounteted this business on XXXX/XXXX/XXXX. XXXX was my salesman and XXXX was on finance. I was told and showed the vehicle being XXXX. The contract was done via computer and XXXX showed me a deal for XXXX with a down payment of XXXX. After electronic signatures was obtained XXXX was printed and placed in a sealef envelope. I was contacted by XXXX and advised to call Credit Acceptance to verify residency and they quoted me figures that sounded quite foreign to me. So i called Credit acceptance and advised them that i did not want to verify at this time and allow me to contact the dealership. They also stated they would put it to the side and escalate the issue. ( However the I encounteted this business on XXXX/XXXX/XXXX. XXXX was my salesman and XXXX was on finance. I was told and showed the vehicle being XXXX. The contract was done via computer and XXXX showed me a deal for XXXX with a down payment of XXXX. After electronic signatures was obtained XXXX was printed and placed in a sealef envelope. I was contacted by XXXX and advised to call Credit Acceptance to verify residency and they quoted me figures that sounded quite foreign to me. So i advised them that i did not want to verify at this time and allow me to contact the dealership. They also stated they would put it to the side and escalate the issue. I then went to the dealer and spoke with XXXX who informed me that the vehicle was XXXX but the finance company charged them XXXX to take my deal which the price is now XXXX. He also informed me with the price being that amount they only received XXXX from the deal which wasnt really a profit. I was under the assumption i was financing XXXX. He was trying to settle the situation until he looked in the computer and it said deal was funded. He then became rude and stated this issue is now between you and Credit Acceptance not us. You signed it and we have been paid. Thus leaving me financing a XXXX car for XXXX. I feel that this company is a scam and needs to be investigated. I am also pursuing this issue with the finance company to ensure future contracta from them are fully investigated. finance company verified the account anyhow without my consent ) I then went to the dealer and spoke with XXXX who informed me that the vehicle was XXXX but the finance company charged them XXXX to take my deal which the price is now XXXX. He also informed me with the price being that amount they only received XXXX from the deal which wasnt really a profit. I was under the assumption i was financing XXXX. He was trying to settle the situation until he looked in the computer and it said deal was funded. He then became rude and stated this issue is now between you and Credit Acceptance not us. You signed it and we have been paid. Thus leaving me financing a XXXX car for XXXX. I feel that this company is a scam and needs to be investigated. I am also pursuing this issue with the finance company to ensure future contracta from them are fully investigate. I constantly have to call the finance company about the mattet in which speaking with XXXX today basically stated oh well im stuck with the deal.
|
| 08/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Motor Vehicle Purchase Date : XX/XX/XXXX Total DownPayment : {$5700.00} Make & Model : XXXXXXXX XXXX XXXX XXXX XXXX Odometer Reading at purchase : XXXX As a new credit user an authorized working immigrants, we went inquiring about a car to purchase for a reliable transportation to/from work. XXXX advised us that he is not able to disclose the price for the vehicle until after we submitted and signed a few documents which we did. The contract was never explained. They had us sign the document under the pretence that Credit Acceptance was not able to disclose the total cost until after we submitted such. We were advised that the car was ok and that we only needed to put gas in the car and air in the tire as the tire as the pressure was low. After we drove off the lot and on the journey we realized we were feeling this strange vibration and hearing this noise from the car whenever we accelerated so i immediately called XXXX and he advised me not to worry that it was just the tire causing the vibration. We were almost at work ( XXXX XXXX XXXX XXXX so we unable to turn back. Later that night when i was leaving work i realized that only one of my headlights had light but it was extremely faint so we had to be piloted home by another vehicle. I decided the following day to drive it again to work and have our mechanic take a look at it. I took off the bumper an immediately advised that he was not going to touch it and he thinks it 's best to have the manufacturers look at it so i parked the car at work and immediately booked an appointment with XXXX XXXX for XX/XX/XXXX. I again called XXXX 's to let him know that i will be dropping the car off at his office to look at the issue, This was done on XX/XX/XXXX and i also notified him about my upcoming XXXX appointment. XXXX had the car from XX/XX/XXXX until XX/XX/XXXX when he brought it to XXXX XXXX XXXX XXXX XXXX to fix. I ended up spending a total of {$3800.00} of MY MONEY to fix. When i finally got the car back XX/XX/XXXX it was even worst and i have documents to prove such. I immediately book another appointment with XXXX XXXX XXXX XXXX for XX/XX/XXXX and the to date the car is still there with a $ XXXX bill. Turns out the car was in an accident and the warranty they provided does not cover all the damages on the vehicle. In Florida, the maximum permissible interest rate is 18 % per annum. If a lender charges interest at a higher rate than 18 % computed on an annual basis, the lender is subject to civil penalties that include forfeiture of the interest, both already paid and remaining to be paid. I was charged a total of 23 % and {$44000.00} loan total.I have been out of work for almost 2 months as i was fired due to missing work in an attempt to fix the issue with XXXX. Who by the way was rude and keep hanging up on us or refusing to return or calls on several occasions. XXXX XXXX monthly payments are still hitting my account from Credit Acceptance. I even tried calling them to provide an update on my current status and they advised me that they are not able to hold payments due to me being unemployed. Please help me!
|
| 09/24/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Dear Fraud Department I am writing to formally bring to your attention a serious matter regarding my credit report, which has caused substantial mental stress and financial harm due to inaccurate and false information reported on my credit file. I have made diligent efforts to address this issue with both the original creditors and your agency but have received no resolution. This letter serves as a Notice of Violation of the Fair Credit Reporting Act ( FCRA ) and a formal demand for the immediate removal of the inaccurate and false accounts from my credit file. Please be advised that I have retained legal counsel, and if these accounts are not removed within three ( 3 ) business days from the date of this letter, we will proceed with filing a claim in small claims court to seek remedies for these violations.
The following accounts are in question XXXX XXXX XXXX XXXX Credit Acceptance Corporation XXXX XXXX I would like to emphasize that the reporting of these accounts on my credit report is both inaccurate and harmful, as they have negatively impacted my ability to secure credit, housing, and other financial opportunities. Under the FCRA, consumers have the right to accurate credit reporting, and creditors and credit bureaus have an obligation to ensure the integrity of the information they report.
I have previously sent certified mail letters to the original creditors of these accounts, requesting debt validation and providing them with a reasonable opportunity to respond, as required by the law. However, I have not received any response from the original creditors within the legally mandated time frame. I have attached each letter that has been sent out with no response. The FCRA clearly stipulates that credit bureaus must investigate and remove inaccurate information within a reasonable time frame. My request for removal of these accounts is well within the bounds of the law and is based on the following FCRA provisions : Section 1681s-2 ( b ) - Responsibilities of furnishers of information to consumer reporting agencies.
Section 1681i - Procedure in case of disputed accuracy.
Section 1681e - Compliance procedures.
Section 1681o - Civil liability for willful noncompliance.
I urge you to take immediate action to investigate these accounts, confirm their inaccuracy, and remove them from my credit file. Failure to do so will compel me to proceed with a claim in small claims court to seek remedies for the violations of my rights under the FCRA, including damages for the mental stress and financial harm I have endured. I have retained an attorney, who will represent me in this matter. Please consider this letter as my final attempt to resolve this matter amicably before pursuing legal action. I request that you send written confirmation of the removal of the aforementioned accounts from my credit report within three ( 3 ) business days from the date of this letter.
Thank you for your prompt attention to this matter. I trust that you will take the necessary actions to rectify these violations and prevent the need for further legal action.
|
| 10/18/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
XX/XX/2018 XXXX XXXX est Called Credit Acceptance regarding struggles with car payment.
Inquired about options available and what I can do. Representative said I can do a " Voluntary Surrender '' Rep. said they pick up the car, sell at auction, $ from sale will go towards my balance. If it pays off my loan then I don't owe them, if the sale does not pay the balance I am responsible for it. I agreed to this option, as there were no other options provided to me by the rep. Furthermore the rep. asked me if the co-owner that is also on the auto loan contract agree with the " Voluntary Surrender '' I said yes ( rep. never asked to speak to the co-owner ) Rep. also explained that they will be calling me the following weak to arrange to have the car picked up!
I called back a couple of hours later to make sure that the automatic payment was stopped since I was giving back the car. The rep. that answered said no it hadn't been canceled but that she would cancel it. I also asked if it was set in their system for my car to be picked up and she said " yes ''.
XX/XX/XXXX I went to my car to clean in out but, the car was gone! I proceeded to call Credit Acceptance but they were closed however, there was a recording saying " if your car has been repossessed and you want to make a payment '' I now realized that this solution was a very bad solution. Monday was a holiday and they were closed. Wednesday XX/XX/XXXX I received a notice of seizure and personal property inventory in the mail from XXXX XXXX XXXX stating that they on behalf of credit acceptance they have repossessed my car and should I want any of my possessions I would have to pay a storage fee starting at {$70.00} a day.Immediately I called Credit Acceptance and spoke to 3 different reps. with one of the reps. saying that the very first rep. should have to about other options such as deferment, selling the car, and refinancing. However, nothing was resolved between this phone call and the 3 different reps.
I contacted the XXXX XXXX XXXX and filed a complaint ID XXXX. I received a response via the USPS mail approximately 7 days later dated XX/XX/XXXX. The letter states that the Rep. explained what voluntary surrender was and that the tow company Summary of facts 1. Credit Acceptance Representative DID NOT explain what is all involved with " Voluntary Surrendor '' A. Show 's as a repossession B. Loan goes into default C. Negative impact on credit 2. Rep. DID NOT ask to speak to co-owner of vehicle. Rep. asked me if co-owner agrees with the surrender I said yes However, co-owner does not.
3. Rep. said that someone will be calling next weak to arrange to pick up car. Car was towed on XX/XX/2018. There were NO MISSED CALLS on my phone nor does my phone call records reflect any incoming calls. Moreover the letter from Credit Acceptance states that the tow company tried to contact me and this is simply not true.
4. Unable to retrieve personal items from my vehicle as I do not have the money to do so.
I am sending this complaint to you in the hope that this can be resolved in a timely positive manner
|
| 04/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I purchased a used vehicle in XXXX from an auto dealership in XXXX, NJ. At the time, I was in need of a reliable vehicle and I was eager to make a deal for a XXXX XXXX XXXX. My XXXX score wasn't the greatest so my financing options were limited. I obtained an auto from Credit Acceptance Corporation. I've never heard of the company at the time I purchased my XXXX and I was hesitant to sign the paperwork as I was feeling rushed but Credit Acceptance assured my that if I make only a few on-time payments they would have refinance options available to me because my rate is in the high 20 percent range.
I made on-time payments in the beginning of my loan term but then COVID hit and that's when my financial situation became impacted. I reached out to Credit Acceptance several times for help and they were rude, ignorant, judgmental, and not willing to help me at all and basically said, " oh well, we'll just repossess your vehicle if you can't pay now. '' I also felt intimidated every time I had to call them because they would harass me 100 's of times a week via cell phone. Whenever I called this company I felt I was being discriminated based upon the sound of my voice and the letters of my name. Basically, because I'm a white male I feel I was being treated unfairly and denied COVID protection and payment options to resolve my past due balance. Plus, this vehicle has been in the repair shop for over 6 months because there has been significant mechanical issues which estimate to be over $ 5k.
Today, I spoke with a supervisor at Credit Acceptance and he said either I pay or they are coming to take my XXXX. I can not afford {$500.00} a month for a XXXX loan balance. The rate is astronomical and I shouldn't have been approved because an interest rate so high only sets people up for failure if unforeseen circumstances arise ; this company should want to help people who try to do the right thing but instead they rather jeopardize a person 's livelihood based on their personal profile.
I feel like I was taken advantage by Credit Acceptance, especially considering I was forced to buy their warranty in order to obtain the auto loan. The warranty didn't cover a thing. The interest rate is unfair and they give their borrows no chance to succeed and offer no help when financial hardships happen. I can not refinance my loan due to the late payments on my Credit Acceptance account and my XXXX score. I can not even afford to get my XXXX from the repair shop because I don't have enough in the bank due to COVID wiping out my savings and taking away family members income which contribute to the household I live in.
I may be forced to file bankruptcy due to this measly XXXX XXXX auto loan that has destroyed my credit. Credit Acceptance should be held accountable for predatory lending as they persuade uncertain borrowers into a finance nightmare all the while laughing in their face when they are behind on their loans because they know no help is available and the company earns more revenue and write offs by destroying a borrower rather than helping a borrower.
|
| 09/11/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Finance Company : Credit Acceptance Complaint : Alleged payment plan agreement date via company and repossession within a 30 day payment applied.
Due to having a XXXX I was unable to handle normal business affairs of which my spouse assumed the responsibility of doing so. As a XXXX in XXXX XXXX I take my financial obligations most seriously but due to this unfortunate life event I became XXXX on my XXXX XXXX and XXXX XXXX XXXX. Upon stay at the hospital my truck was repossed on XX/XX/18 due to a due balance of {$340.00}.
The company was contacted immediately on XX/XX/18 to obtain information as to why the truck had been repossessed of which they explain the {$340.00} past due. The truck has never been repossessed before.
On XX/XX/18 my spouse money gramed {$800.00} to Credit Acceptance of which we are still trying to understand why {$800.00} for a past due balance of {$340.00}. My husband paid this amount and was told there was still a remaining balance that could be included in his monthly payment 's raising the payment from {$550.00} to {$600.00} for a total of 12 months which is still in error being a representative stated after that payment the balance due was {$150.00}.
On XX/XX/18, Less than 30 days from the most recent possession the same company, XXXX XXXX visited our home to repo the truck again at XXXX XXXX of which we were clueless as to why and the repo driver knocked on our door stating he was confusing being he had picked the truck up prior less than 30 days and was very courteous. My spouse had planned to pay the newest payment on XX/XX/18 of which normal payments are not due until the XXXX of each month.
On XX/XX/18 the company was contacted and the following staff were spoken too : XXXX ( rep ) XXXX ( supervisor ), XXXX ( supervisor ), XXXX ( supervisor ) and finally transferred to a manager XXXX whom we left a detailed message. All who indicated that repossession hadn't been reported and we should call the authorities to report the incident.
This company alleges that my spouse agreed to make payments on XX/XX/2018 of which he disputes and has record of the actual recording. Why would a consumer pay {$800.00} plus on XX/XX/18 and then agree to pay XX/XX/18 on a holiday and less than 30 days from the last payment.
I am disputing this alleged date agreement of XX/XX/18 and feel that the next payments should have fallen on the XXXX as normal. We were told a payment was expected on the XXXX as well as the XXXX which is a total discrepancy.
The company is now stating that we owe {$800.00} dollars again to take possession of the truck which again has been less than 30 days. The desire and plan upon my retirement last month was to pay this vehicle off in XXXX but the repor of this company as a valued customer is diminished.
We feel this was an error on behalf of Credit Acceptance and should be rectified. The only thing we should owe is the note to be paid with no additional feels added. We are furthermore inclined to believe that this company is over charging customers and possibly embezzling additional monies.
|
| 07/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
Buying the car XX/XX/XXXX they sale this Car damaged because one hour later the car is no longer good in XX/XX/XXXX I return the car to the dealer ( No longer interested in the car ) the dealer XXXX XXXX XXXX On the afternoon of XX/XX/XXXX I went to XXXX XXXX which is located at XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX so i get the car is XXXX XXXX XXXX I was running some errands with my children of XXXX, XXXX, XXXX years and XXXX XXXX. Stopped at a traffic light the truck began to shake unstoppably, the engine light came on. I got nervous and very afraid for my children and myself. I called XXXX and told him what was going on with the truck. That same day, XX/XX/XXXX in the afternoon my husband took the truck to the dealer XXXX XXXX XXXX because I was too scared to drive the truck. His mechanic looked at it, they turned off the check engine light, my husband came back home but on the way the check engine light came back on and the truck was shaking when stopped too. The same situation I had in the morning. I called XXXX again the next day, explained what had happened and he told me to bring the truck and that same day left the truck there. The truck kept giving the same problem and he gave me the address of his mechanic which is located at XXXX XXXX XXXX, XXXX XXXXXXXX XXXX, XXXX, VA XXXX. I didn't hear anything about the car until XX/XX/XXXX when I decided to call the mechanic.. The mechanic said that he had already talked to the warranty and that he was working to resolve the problem with the car. He had the diagnosis, the oil pump and the timing band was the vehicle problem. The mechanic told me that the warranty does not promise to repair the problem of the car 100 % and that the other part that the warranty does not cover will be my responsibility, he also told me that we had to wait 2 weeks after the truck was sold from the dealership and I talk to the dealer manager ( XXXX XXXX and he agree with him. But, it does not sound right to me. Today, XX/XX/XXXX, I spoke with the guarantee, they said they received the report that the truck has been in the mechanic since XX/XX/XXXX. And I said to the mechanic Since XX/XX/XXXX, the truck has not been able to drive for a full day due to the problem that it shakes and the engine light is on. The truck XXXX sold me that XX/XX/XXXX is not safe to drive. My purpose of taking a car from a dealer is because I didn't want to go through a problem like this. I wanted the security that a dealer gives when selling a car in good condition. I do not want to be in this situation ever again, I prefer to return the truck and have all of the downpayment I gave in the beginning, the {$3500.00} because is not fair to me, to loose all the money for a car I was not able to drive not even for a full drive and that can not be secured at it wont give a problem in the future.
I want this car to get remove from my credit report, with the bank Credit acceptance corporate that Ive been in contact for multiple times and I didnt good resolve. They want me to pay the car even though they know the problem with the car XXXX.
|
| 04/19/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies.
Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : XXXX : XXXX Fair Debt Collection Practices Act : XXXX XXXX XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the XXXX timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611.
CREDITOR CONTACT INFORMATION : CREDIT ACCEPTANCE CORP XXXX, MI ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines.
Sincerely, XXXX XXXX
|
| 09/19/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX, Pennsylvania XXXX XXXX ] XXXX : Notice of Non-Compliance, Violations, and Intent to Arbitrate - CREDIT ACCEPTANCE CORPORATION and XXXX XXXX XXXX XXXX XXXX
I am writing to bring to your attention significant concerns regarding CREDIT ACCEPTANCE CORPORATION ( hereinafter referred to as " CREDIT ACCEPTANCE '' ) and XXXX XXXX XXXX XXXX. ( hereinafter referred to as " XXXX '' ) failing to comply with Public Policy HJR-192, multiple violations of the Federal Truth in Lending Act, infringements on my consumer rights, and potential violations of UCC 2-201 .
As the owner and operator of a consumer law practice based in XXXX, Pennsylvania, I have a vested interest in upholding consumer protections and ensuring that financial institutions adhere to federal regulations. The actions of CREDIT ACCEPTANCE and XXXX have raised serious concerns, and I believe it is crucial to address these issues promptly and effectively.
Public Policy HJR-192 : Public Policy HJR-192, passed in 1933, is designed to provide a remedy for individuals facing financial obligations and ensure that they are discharged in accordance with lawful money, as stipulated in HJR-192. CREDIT ACCEPTANCE and XXXX 's non-compliance with this policy raises questions about their adherence to federal regulations and their treatment of consumers like myself.
Federal Truth in Lending Act Violations : I have identified multiple violations of the Federal Truth in Lending Act by CREDIT ACCEPTANCE and XXXX. These violations pertain to their disclosure practices, interest rate calculations, and other provisions designed to protect consumers. The extent of these violations is a matter of significant concern and requires immediate attention.
UCC 2-201 : It has come to my attention that CREDIT ACCEPTANCE CORPORATION may also meet the criteria outlined in UCC 2-201 . This section of the Uniform Commercial Code ( UCC ) deals with the enforceability of contracts for the sale of goods. If CREDIT ACCEPTANCE and XXXX 's actions are relevant to UCC 2-201, this must be addressed as part of the broader issue.
Consumer Rights Violations : In addition to the violations mentioned above, I believe that CREDIT ACCEPTANCE and XXXX have infringed upon my consumer rights as guaranteed by federal and state laws. These rights include fair and accurate credit reporting, transparent and honest lending practices, and protection against unfair debt collection tactics.
In light of the aforementioned concerns, I hereby notify the CFPB of my intent to arbitrate this matter to seek a resolution. Arbitration is a reasonable and fair mechanism to address disputes and violations of consumer rights while avoiding protracted legal proceedings.
Enclosed with this letter, please find any supporting documentation and evidence related to my claims against CREDIT ACCEPTANCE CORPORATION and XXXX XXXX XXXX XXXX, including information relevant to UCC 2-201.
I appreciate your prompt attention to this matter and look forward to a timely resolution.
|
| 09/04/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Charged upfront or unexpected fees
|
|
Web |
|
|
Subject : Discrepancies in Credit Report and Transaction History - Request for Rescission, Compensation, and Credit Report Update I am writing to bring to your attention significant discrepancies that have been identified in my recently obtained credit report and transaction history through Credit Acceptance. Upon careful review, it has become evident that both my name and address are incorrect in the report, rendering the entire agreement null and void due to the inaccurate representation of my personal information.
Additionally, I believe Credit Acceptance has engaged in fraudulent practices as defined under 15 U.S.C. 1662 ( b ). During the loan application process, I was explicitly informed by Credit Acceptance that a down payment was mandatory. Consequently, I made the required down payment in good faith. However, it has come to my attention that the down payment made by me was not applied to my loan amount as initially stated. This discrepancy has caused significant harm to my creditworthiness over a period of seven years, which is a substantial violation of my rights as a consumer.
In light of these findings, I hereby exercise my right to rescind the transaction under 15 U.S.C. 1635. I request that the transaction be immediately rescinded, and I be provided with a full refund of the down payment amount. Furthermore, I would like to draw your attention to 15 U.S.C. 1681n ( a ) ( 1 ), which outlines the legal provision for compensation due to inaccuracies in credit reporting.
According to 15 U.S.C. 1681n ( a ) ( 1 ), I am entitled to compensation for each inaccuracy in my credit report. I request compensation of {$1000.00} per inaccuracy, as outlined by the aforementioned statute. Given the multiple inaccuracies in my credit report and the resulting harm caused to my creditworthiness, I expect an appropriate compensation amount to be awarded to me.
Furthermore, I kindly request that all accounts pertaining to Credit Acceptance be removed from my credit report. These accounts are based on erroneous information and have contributed to the inaccurate representation of my creditworthiness. Therefore, their removal is necessary to rectify the harm caused by these discrepancies. I also request an updated credit report reflecting these changes to be provided to me.
I expect Credit Acceptance to promptly investigate these matters, take the necessary actions to rectify the inaccuracies in my credit report and transaction history, and provide me with a written confirmation of the rescission of the transaction, along with a detailed breakdown of the refund amount.
Please be aware that failure to address these concerns within a reasonable timeframe may leave me with no choice but to pursue legal remedies available to me under applicable consumer protection laws.
I look forward to your immediate attention to this matter and a satisfactory resolution. Please respond to this letter within 30 days from the date of receipt.
Thank you for your immediate attention to this matter.
Sincerely, XXXX XXXX XXXX
|
| 10/19/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
Please accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued violation of the Fair Credit Reporting Act regarding your refusal to delete UNVERIFIED information from my consumer file. I intend to pursue litigation in accordance with the FCRA to seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 if the UNVERIFIED items listed below are not deleted immediately. A copy of this letter as well as copies of the three written letters sent to you previously will also become part of a formal complaint to the Federal Trade Commission and shall be used as evidence in pending litigation provided you fail to comply with this offer of settlement. Despite three written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this informationntation ( a consumerPlease accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued violation of the Fair Credit Reporting Act regarding your refusal to delete UNVERIFIED information from my consumer file. I intend to pursue litigation in accordance with the FCRA to seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 if the UNVERIFIED items listed below are not deleted immediately. A copy of this letter as well as copies of the three written letters sent to you previously will also become part of a formal complaint to the Federal Trade Commission and shall be used as evidence in pending litigation provided you fail to comply with this offer of settlement. Despite three written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this informationntation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.The law is very clear as to the Civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be deleted immediately & deleted from all third parties & bureaus reporting without my consent.
Send a copy of this case to the Federal Trade Commission & the attorney general office for investigation Account : Credit Acceptance Corp XXXX This account is closed and has been closed for a while how can a balance still be reported
|
| 10/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
CREDIT ACCEPTANCE HAS NOT BEEN UPDATING MY XXXX CREDIT REPORT AT ALL. IVE BEEN DISPUTING THIS ACCOUNT SINCE XX/XX/XXXXAND EVERY TIME THEY COME BACK WITH THE SAME ANSWER ON THE COMPLAIN. XXXX DOESNT REVIEW OR USED THE DOCUMENTS THAT YOU SEND IN AS YOUR WAY OF DISPUTING THE ACCOUNT. THEY CLAIM THEY DO A THROUGH INVESTIGATION ON ONES DISPUTE BUT I DONT BELIEVE THEY DO. I HAVE DOCUMENTS THAT SUPPORTS MY CLAIM ON WHY THEY DONT. ONXX/XX/XXXX I SENT IN A DISPUTE WITH XXXX ONLINE AND THE FILE NUMBER IS XXXX. I DISPUTE THE BALANCE ON THE ACCOUNT AND IT SHOWED THE ACCOUNT STATIC AS BEING OPEN. I RECEIVED DOCUMENTS FROM CREDIT ACCEPTANCE THAT SHOWED MY PAYMENT HISTORY ON THE ACCOUNT. THAT SHOWED MY FIRST PAYMENT ON THE ACCOUNT WAS MADE IN XX/XX/XXXX AND MY LAST PAYMENT THAT THEY RECEIVED WAS XX/XX/XXXX WHEN I TRADE MY CAR IN AND THE DEALER SENT IN A CHECK IN XXXX THAT PAYED OFF THE CAR.. SO ON MY CREDIT REPORT IS SHOULD SHOW 15 PAYMENTS ON THE ACCOUNT WHICH IT DIDNT SHOW. SECOND THE BALANCE SHOULD BE XXXX AND NOT REPORTING ANY BALANCE WHICH IT SHOWED ON MY REPORT. FINALLY IT SHOULD SHOW CLOSED AS PAY AS AGREE INSTEAD OF SHOWING OPEN WITH A BALANCE. I CALLED XXXX AND THEY STATED THAT THE ACCOUNT WAS DELETE WHICH I INFORM THEM THAT THE ACCOUNT SHOULD OF BEEN UPDATED AS CLOSE PAY IN FULL. I WAS INFORM THAT I WOULD HAVE TO GET IN TOUCH WITH CREDIT ACCEPTANCE ABOUT THIS. AWHILE BACK I RAN WITH THE SAME ISSUE ON MY XXXX XXXX CREDIT REPORT AND YES THE ACCOUNT WAS DELETE AND WITH THE SAME RESPONSE FROM CREDIT ACCEPTANCE THEY DIDNT DELETE THE ACCOUNT BUT WOULD LOOK INTO IT. I TALKED TO XXXX XXXX FROM CREDIT ACCEPTANCE AND THAT WHEN SHE SAID I WOULD NEED TO SEND A LETTER THAT STATE THAT I WANT THE ACCOUNT REINSERTED BACK ON MY CREDIT REPORT WHICH IT HAS BEEN BUT ON THAT REPORT IT REPORTING BALNCE WHICH IT NEEDS TO BE UPDATED AS CLOSE PAY AS AGREE NO BALANCE. I SENT AND I CALLED XXXX XXXX AND I SENT HER EMAIL ABOUT THIS AND SHE SENT ME EMAIL BACK STATING THAT THE ACCOUNT WAS DELETE. SO WHY WAS THE ACCOUNT DELETE AND WE RAN IN THIS SAME ISSUE ON MY OTHER REPORT. I DIDNT ASK TO HAVE THIS ACCOUNT DELETE I WANTED THIS ACCOUNT UPDATED AS CLOSED, PAY AS AGREE WITH XXXX BALANCE AND MY PAYMENT HISTORY REFLEXING FROM TIME OF THE LOAN WHEN IT WAS PAYED OFF. IT TIME FOR CREDIT ACCEPTANCE TO START TAKING RESPONSIBILTY ON THIS ISSUE. AND YES XXXX ALSO. DATE OF LAST PAYMENT ON THIS ACCOUNT SHOULD BE XX/XX/XXXX THAT IS WHAT IS STATE ON MY TRANSITION HISTORY OR PAYMENT HISTORY FROM CREDIT ACCEPTANCE. XXXX DATE OF LAST ACTIVITY IS WRONG AND I HAVE DISPUTE THIS TIME AND TIME. IT SHOULD SHOW AS DATE OF LAST PAYMNET WHICH IS XX/XX/XXXX NOT XX/XX/XXXX AND EVERY TIME I DISPUTE THIS XXXX IS ALLOWING CREDIT ACCEPTANCE TO PUT IN ACCURATE INFORMATION ON MY CREDIT REPORT WITH OUT CHECKING VERIFYING THE DOCUMENT THAT I SENT IN. WHEN YOU LOOK AT THE PAYMENT HISTORY DATE OF LAST ACTIVITY SHOULD BE THE SAME AS DATE OF LAST PAYMENT. WITH PUTTING WRONG INFORMATION ON ONES CREDIT REPORT ARE YOU AWARE YOU CAN LOWER SOMEONE CREDIT SCORE.
|
| 11/01/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I went to XXXX XXXX XXXX who is an affiliate of Credit Acceptance Corporation to inquire about a car loan. I was told that if tried for a loan there would be no impact on my credit as I have low credit and been a victim of identity theft. It was a lie as my credit went down XXXX points and got XXXX different inquiries on my credit for which was not advised that this will happen. Also the dealership kept adjusting the loan amount, the deposit amount and they even added a warranty without my consent as they claimed that it would get approved for a higher loan. I was pressured into the signing for the loan even though I was asking for questions about the loan which the dealership gave mixed messages, I also didn't feel comfortable electronically signing the loan as I wanted to write all right reserved, without prejudice and without recourse. I was left with no choice but to e-sign and I signed the acknowledgment of my e-signnature with all rights reserved without recourse and without prejusdice. I was never given any disclosure about the loan and about all my rights as a consumer, especially rights to rescind the contract, right to opt-out, all that by law is included in the finance charges and that no deposit is required for a loan as it should be part of finance charges. I was never given any information about the loan, terms, finance charges, my rights as a consumer. None of the information within the contract was explained to the and when asked questions the dealership didn't have any explanation. I was asked to give a down payment of {$4600.00} which I did in cash. After asking several times for a receipt I was never given a receipt. I left the dealership without a car and without a copy of the contract I had just sign. In fact to this day I do not have a copy of this contract that I signed. The loan was immediately assigned to Credit Acceptance Corporation when I signed for the loan. I was given the car on XX/XX/XXXX and shortly after the car started shacking and making noises. I took it to my mechanic and was told it has a faulty motor, needs XXXX rear tire, both rear wheel bearing, rear shock and balance for all rear tires, the front bumper is falling off. I was deceived into buying an unsafe, mechanically unsound and faulty car. I was deceived into signing a loan for which I didn't get a copy to review prior to signing, I was rushed through the process. I was taken advantage due to my credit situation and my need for a car and the dealership and Credit acceptance bank took advantage by selling an over priced car and having high interest rates. I have sent as of today XX/XX/XXXX my recession to the contract to Credit Acceptance Corporation as I was entered into there was fraud, deceptive, unfair and coercive actions that took place in the transaction.
it is also worth mentioning that Credit Acceptance Corporation was sued by Massachusetts attorney general due to their deceptive and unfair business practice and other violations and a settlement was reached in XXXX
|
| 04/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I was looking to get transportation and decided to finance being preapproved by XXXX XXXX after being pre-approved I went on to look for a vehicle I decided to go to a dealership close to where I work as I see the cars in the lot every day.
I purchased a car from XXXX XXXX XXXX in XXXX NY XX/XX/XXXX with a down payment of {$550.00} as I was preapproved by XXXX when I came to pick up the vehicle I was told they went with Credit acceptance as the financing company because they offer a warranty and XXXX won't answer the calls for approval the dealer had already registered the vehicle with NY XXXX XX/XX/XXXX I notified the dealership of electrical issues I noticed and was denied the ability to return or trade in the vehicle.
XX/XX/XXXX the check engine light came on and I visited the dealer he told me that was normal and not to worry about it as I responded this has never happened to me out of all the cars I've owned and it happens to a car I financed is not acceptable, I requested the inspection report and bill of sale instead I was told they cant find my paperwork.
XX/XX/XXXX as I was driving on the expressway the vehicle stalled and transmission failed XX/XX/XXXX the vehicle was towed to the recommended repair shop by the dealer with no transportation the dealer denied me again to trade the vehicle in or another form of transportation XX/XX/XXXX I was told by the repair shop that the transmission had been leaking oil for a while and would need to be replaced after back and forth with the dealership he agreed to give me a loaner car while having the loaner car the check engine light came on and it had an issue that I had to pay to recharge the battery I called the dealer multiple times and left messages with no answer or response..
XX/XX/XXXX I got a call saying the car is repaired and ready for pick up when I picked the car up I noticed the heat wasn't working anymore and everytime I would come to a stop the car would accelerate and decelerate I returned it to repair shop where the owner/ mechanic stated it may be a motor issue or something else I left the car at the repair shop.
XX/XX/XXXX I received another call from the dealer saying the car is ready to be picked up and everything that was and issue was fixed and replace but instead I had to pick the car up from the dealership and not the repair shop where I left the vehicle when I got in the car to start it up the dealer got in the loaner car and left the car never headed up, the window was still not working and still had acceleration issue I waited over an hour at the dealership waiting for the dealer to return he didn't so I left I called and visited as many times as possible each time I was told the owner isn't there or would be ignored the same day I went to the repair shop and was told nothing was done to the car after being replaced.
XX/XX/XXXX the check engine light came on again I visited the dealer more and no response from my first financed car resulted in a lot of mental, emotional and financial damage.
|
| 11/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
This complaint is about " Credit Acceptance Corporation " auto loan that is on my credit report, of {$6000.00} of loan initial balance {$8200.00} down payment of XXXX and total of {$9200.00} whit that was paid in full and paid off on XXXX date XX/XX/2021. I was illegally charged a fianc charge of extra " CASH '' down payment BY XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL in which the finance charge is supposed to be the sum of all charges, and i was forced to get insurance before leaving the car lot by both Credit Acceptance Corporation and dealership who are uncontract with one another and are business partners. 15 USC 1605 defines finance charge. 12 CFR 1026.4 says finance charge should be included. b ( 8 ). A charging a down payment where no cash should have been included is a violation of TILA 15 USC 1638 ( a ) ( 2 ) ( a ). and is misrepresentation the amount financed. Allegedly if the bank also required a down payment, it should have been in the finance charge. 15 USC 1662 averting of downpayment 12 CFR 1026.24 ( d ). H-1- credit sale model form has different charges then fianc charges allegedly. When the fianc charge is the sum of all charges? whereas i was forced to get insurance and pay extra down payment by seeing me as east prey. This is also a violation of the consumer credit contract 16 CFR Section 433.1 ( c ). and violation of 15 USC 1681s - 2 ( a ) ( 1 ) ( bii ). for false and inaccurate information. More importantly as they are civil liable and criminal liable to me under TILA violation within its own contract and a department policy violation and fraud for insurance violation within the auto loan car contract where i was forced to get insurance before i drove off the car lot, and it was not included in the finance charge. I was taken advantage of as so as my mother who was over XXXX XXXX XXXX as the co-signer. i state a claim under USC section 1640 as all parties are Incahoots with each other and under contract, by using as fraudulent scheme to deceive consumers, such as me who is an XXXX with a XXXX under the XXXX also and taking the advantage of a person XXXX XXXX XXXX XXXX XXXX 15 USC also states Civil lability provided in this section to any creditor who fails to comply with any requirements imposed under this part, including any requirement under 1635 of this section 1635 of this title, subsection ( f ) or ( g ) of section 1641 of this title, or part D or F of this subchapter with respect to any persons liable to such person. under 15 USC section 1640 - civil lability -1635 ( f ) ( g ) 0f 1641 Credit Acceptance corporation and dealership labial under downpayment of joint contract complain tent states CLAIM under 12 CRF 1026 has requirement and violation where they are civilly and criminal liable, this is a CFPB, CFRA, TILA and FDCPA violation and any unknown to me at time of complaint filed. I was also subject to Racial Disparities of overcharging, and paying double the amount the car was valued and sold for
|
| 04/19/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
This is a counter response to Credit Acceptance Corp made onXX/XX/XXXX Complaint ID XXXX 1 ) Credit Acceptance was aware of issues with car based on XX/XX/XXXX email from dealer, XX/XX/XXXX and XX/XX/XXXX diagnostic done by XXXX and finally a denial from warranty company.
2 ) Failed to disclose car was for rental use while discussing XXXX XXXX ran XXXX but left detail of rental use history. Is why I believe possible salvaged title.
3 ) Refused to acknowledge car sold way above market value and why only bank that would approve such a price. Terms were can only use Credit Acceptance with that dealer.
4 ) Dearler owned dates, sold to me dates and prior history owners not reflective on Title.
XXXX XXXX ran not provided only verbal.
All of XX/XX/XXXX my complaint was ignored despite several emails requesting complaint status. Only thing told was they are trying to get dealer to pay for repair cost. Was asked to provide car Diagnostics only a few days ago not giving me time to send. Instead stating I wouldn't send them. They are aware that I only have a few hours between work and that I would provide. Again only asked 4 days ago gave me 4 business days to send on an investigation that began XX/XX/XXXX.
Credit Acceptance is falsely putting words in my mouth omitting an email onXX/XX/XXXX to dealer and dealers response ( They have had since XX/XX/XXXX ) which clearly shows I had no knowledge of issues with car other than what was described by dealer as wind roof rack noise.. wasn't until after sale and driving on the highway was it apparent something is seriously wrong.
And it was!! Wheel Bearings. Wheel bearing noises are mostly heard when driving car at high speeds not the 35 MPH test drive speed.
Email from dealer, XXXX Diagnostics all sent via email to Credit Acceptance Corp and despite all of that wants to blame me.
Credit Acceptance Corp also attempted to convince me that a wheel Hub bearing and Hub Assembly is Normal wear and tear??? Should last the life of the car per XXXX. Is another reason I strongly feel their is more history to car not being disclosed and possibly salvaged.
Warranty controled solely by Credit Acceptance and I have no rights to a denial, appeal or even cancelation of such a bogus warranty.
I filed directly with FTC requesting to pick up complaint.
All knew they sold me an Unsafe, overpriced vehicle with a interest rate not allowed in Michigan?????? Or Is it Florida???
Company has implied they are investigating in actuality they are only passing the buck.
Attached Diagnostic of wheel Bearing failure XX/XX/XXXX from XXXX with Mileage well below the 1513 miles Credit Acceptance stated I drove before discovering.
Clearly was discovered the evening of sale and on XX/XX/XXXX.
Attached is the additional diagnostic done on XX/XX/XXXX, email to and from dealer, copy of warranty contract with no pre exsisting clause implied, picture of car still for sale by dealer on carguns website and that was way above value,
|
| 07/13/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I got sold into this loan and did not really understand the loan. I was told by the representative that I could refinance in a year which on my credit report it shows I was in good standing, but they make it impossible for you to do that. I did not understand how much of a predatory loan it was. My car started to break down shortly after I bought it and the wrong size battery was put in the car which in time causes more problems. I contacted a company about refinancing the loan and they said that credit acceptance sold me the car for way more than it was worth and that i would have to pay the difference of {$7000.00} before I could refinance the loan. I was told that during covid they put me on disaster relief which put my payments on hold but then I see that they put a mark on my credit for more than 150 days late after I told them I was refinancing the loan with someone else. Due to them doing this I was not able to refinance. Everytime I try to pay online it tells me I can not pay online due to past due balance so I am forced to pay with a representative which they charge you to pay over the phone. Usually the representatives are rude and do not want to give you any payment options they just want to take the car. i bought this car a couple years ago at {$14000.00} and now I still owe {$11000.00}. I asked for copies of my payments and other paperwork showing how much I paid and how much I still owe because that information is not online and I was denied. When you tell them you are financially not able to make the payments they ask you why and then they want to put you on a payment plan that is even more than what you pay monthly. I pay XXXX a month and fell behind on bills. My only options are to pay {$400.00} to start the payment agreement and {$300.00} everytime i get paid. So they want to me to pay {$1000.00} a month roughly when I expressed I am in a financial hardship. I would of been happier spending {$6000.00} on this car as there is one down my street selling for that much but instead if I am not able to pay this car loan off within 6 years I will have paid {$23000.00}. I would be okay with this if I had a newer car and paid {$400.00} for. That is not what I am paying for. I have a 2014 chevy cruze. I tried tp trade this car in fopr another car and the delaership told me that I should have never signed a car loan through credit acceptance because it ruins peoples credit and now that is exactly what I am dealing with. I have XXXX children and another one on the way so you could imagine how hard it is going to be for me to have a XXXX XXXX with XXXX kids but now I feel like there is absolutely nothing I can do and on top of that credit acceptance ruined my chances of getting a home because of the damage that has been done to my credit. I have been very communitive with them on my financial hardships and am left to suffer with the fact that I was sold into such a bad company that does not care at all for their customers.
|
| 04/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
This started back in XX/XX/2021 I called credit acceptance a vehicle loan company to inform them I was having issues due to the Covid 19 problems with my pay being shorted they did not want to help other than tell me I could catch up by paying more the next three payments. That doesnt help when your pay gets cut. I then found a statement form them on their website explaining that they were not reporting lates if you were affected by the Covid 19 issues. I contacted them they were not very helpful I then contacted them every month since to report the credit the way they stated they would on the webpage. I then notified the three credit reporting agencies XXXX XXXX and experience about the issue of reporting wrong information they said they had the correct information being reported by the creditor no dispute was necessary. I then wrote all three reporting agencies and credit acceptance and even had print outs and credit report statements added in these letters showing what I was reading and seeing and they would not do anything about it. XXXX did change the late pats to a freeze at on time during that time so cant complain about them transunion has said they do not investigate weather the information is correct or not other than contacting the creditor I explained that thats not investigating that is taking one sides word over the whole story and going with it since they pay to be reporting that is not correct. XXXX again has lost the dispute and wants to have me send another. Now XXXX says they had made a mistake and is further investigating the dispute and just wants to add a statement that I was effected by Covid I said thats not good enough if the creditor says they are gon na do this they need to do this for everyone that was effected I have dates names of people spoke to and times of conversations dates and information sent via mail out and of mail being excepted at these reporting agencies and credit acceptance. I am tired of bug greedy corporations and these credit reporting agencies picking on people not correcting information especially in these times that people are reliant on their stupid scores for everything from rent to insurance to utilities even sometimes being given a job or denied a job. These scores since they think they are so important need to be reflected as correctly as possible and they dont seem to care. My score dropped on XXXX XXXX alone from a XXXX in XX/XX/2021 to a XXXX last month. I have not been late on anything nor have I applied for any credit everything is basically the same from that time till now except my credit acceptance account. Which again needed help with but they refused to do anything but let me be five days late then bam got a 30 day and a 60 day late all the way till last month. Now they are calling every hour and not answering the other line they wont leave messages but I have a phone log of them calling every hour or two same day for several days in a row. Illegal as all can be.
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance to the Fair Credit Reporting Act 15 USC 1681 section 602 a " There is a need to insure that consumer reporting agencies exercise their great responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' XXXX XXXX, XXXX, CREDIT ACCEPTANCE, XXXX XXXX are financial institutions by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX XXXX, XXXX, CREDIT ACCEPTANCE, XXXX XXXX, any financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX DO NOT have my consent to furnish this information and they surely DO NOT have my written consent. Any and all consent to XXXX, XXXX, XXXX, XXXX XXXX, XXXX, CREDIT ACCEPTANCE, XXXX XXXX, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' XXXX XXXX, XXXX, CREDIT ACCEPTANCE, XXXX XXXX Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' These accounts are adverse items they are reporting without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
|
| 07/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
THIS IS NOT A DUPLICATE COMPLAINT!! CREDIT ACCEPTANCE CORPORATION HAS COMMITTED CRIMINAL INDIVIDUAL ACTIONS WILLINGLY AND KNOWINGLY as pursuant to 15 usc 1611. Credit Acceptance Corporation has violated my federally protected consumer rights under 15 usc 1692 and 15 usc 1605 during a consumer credit transaction on XX/XX/XXXX for a used vehicle. I am the consumer and original creditor, and NATURAL PERSON i do not validate the alleged debt. As pursuant to 15 usc 1605a the finance charge should be the sum total of everything. In exhibit A there are three different charges, including a cash down payment. Which is also a violation of my federally protected consumer rights as pursuant to 15 usc 1605a, the finance charge doesn't include a type payable in a comparable cash transaction. Which is also clearly stated in Exhibit A, that the transaction was a consumer credit transaction. Yet there was a fraudulent loan that took place.I ask can CREDIT ACCEPTANCE CORPORATION define the term " Loan '' to me under the FDCPA? As pursuant to 15 usc 1692j a false and deceptive form was furnished in connection with alleged debt in the form of a contract, which CREDIT ACCEPTANCE CORPORATION claims is a " Loan ''. I have reached several times to correct this issue with Credit Acceptance Corporation, including asking for validation of debt and as pursuant to 15 usc 1692g Credit Acceptance Corporation has not done so. They have willingly and knowingly been non complaint and have damaged my reputation. Which is also a violation as pursuant to 15 usc 1692d ( 1 ) damaging my reputation. I have reached out to the CFPB and XXXX, Credit Acceptance Corporation has caused so much stress and pain mentally and emotionally in my life that enough is enough. Due to the attack on my reputation and inaccurate reporting, i am unable to provide for my family which is very devastating. Pursuant to 15 USC 1692c ( c ) I have notified CREDIT ACCEPTANCE CORPORATION in writing that I refuse to pay this alleged debt, and I am demanding that CREDIT ACCEPTANCE CORPORATION cease all forms of communication with me through any and all mediums. But CREDIT ACCEPTANCE CORPORATION still communicates with me indirectly about the alleged debt, through false information furnished on my consumer report which violates 15 usc 1692c ( c ). Pursuant to 15 USC 1692c ( c ) ( 2 ) I am invoking my specified remedy as a consumer, and the original creditor I am demanding all of the following : XXXX out the balance on this account. Return all payments made on account as pursuant to 15 usc 1692h. Pay total cost of consumer credit transaction including down payment. Pay the attached invoice and compensate me for every violation labeled in the attached exhibits. Deletion from all consumer reports. I will also be mailing the copies of AFFIDAVIT, CEASE AND DESIST, DEBT VALIDATION, INVOICE to the Attorney General. These documents were also certified sent to Credit Acceptance Corporation XX/XX/XXXX.
|
| 08/07/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
CREDIT ACCEPTANCE IS THE WORST!
Tennessee law requires that your lender send you a 10-day letter after it has repossessed your car. This letter is official notice that youre entitled to redeem the vehicle by paying off the loan, plus fees and costs associated with the repossession. You then have 10 days to come up with the money, and your lender cant sell the car until after this redemption period has passed.
Predatory lending is any lending practice that imposes unfair or abusive loan terms on a borrower. It is also any practice that convinces a borrower to accept unfair terms through deceptive, coercive, exploitative or unscrupulous actions for a loan that a borrower doesn't need, doesn't want or can't afford.
Prepayment penalties plus they made my note seem cheap just to add unnecessary charges and taxes when I tried to pay.
When I extra and paid on time I was still marked as late. AND LITERALLY NOTHING WENT TO MY ACTUAL BALANCE.
My car stopped working two days after I got it, I notified them. They wouldnt do anything about it or defer at least one payment. When I finally got it back working. The ALTERNATOR AND STARTER WENT OUT ON A 2014!
I told them that this goes against LEMON LAWS ( literally the same week I got my car ) I WAS PAYING A NOTE ON A CAR I COULDNT USE FOR TWO MONTHS!! The MOTOR WAS BAD. They gave me the car and supposedly it had a oil change. WHY WAS BLACK TAR COMING OUT. The pieces connect to the oil container were melted on and the piece had to be broken off at XXXX. Over {$600.00} for the replacements. they wouldnt give me the info to do a LEMON LAW claim so I mailed it to them! Which is what the state says to do to claim lemon laws and they are supposed to forward it.
They failed to notify me of selling the car ( AFTER I TRIED TO GET IT BACK the next day!! because I put a lot of money into it AND THEY WOULDNT GIVE IT BACK ) which is required BY LAW. I literally had the cash amount to pay it off from a school refund. They told me if I paid it off early I would have to pay a lot extra ( prepayment fees ) Their loans are so predatory! My interest kept changing.
They sold my car while I was trying to get it back and literally didnt notify me that the sold it. Not even a letter in the mail!
Not to mention, when I called to get deferred because the XXXX WAS NOT WORKING. The lady asked me why did you get a car if you dont have money to fix it then I said maam could we keep it professional and she cursed me out. I hung up and called back. Only had one nice man that I would talk to! This company is THE WORSE COMPANY I EVER EXPERIENCED.
Now they wont settle with me or delete it off my credit when its not my fault and I tried to reconcile! YOU SOLD ME A XXXX AND WOULD NOT LET ME DO A CLAIM OR GIVE IT BACK. I lost my job messing with that car A GOOD JOB.
I got the car on XX/XX/XXXX, it stopped on XX/XX/XXXX. Got it fixed and it stopped completely in XXXX In total I have put more than $ 2k in the car
|
| 08/21/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On or around XX/XX/XXXX I received a copy of my consumer credit report from XXXX and XXXX upon careful examination of my reports I discovered an auto loan that was open in my name that didn't belong to me with Credit Acceptance corporation in XXXX Michigan. Since I had been an ongoing victim of identity theft since XXXX I immediately reached out to the credit bureaus explaining to them that I had not opened a car loan account with Credit Acceptance and sent them my I.D . theft affidavit that I had filed with the Michigan Attorney Generals office in XXXX. I asked them to contact Credit Acceptance on my behalf and provide me with a wet ink contract that bears my signature and contract with the company binding me to this debt. After two months with no response I became frustrated. So on XX/XX/XXXX I reached out to Credit Acceptance and told them that this account didn't belong to me and could possibly belong to a family member with the same name. I spoke with someone name XXXX in the Compliance department. She had me fax over my I.D . a copy of my birth certificate and a copy of the I.D.theft affidavit. I went on to tell her that I was an ongoing victim of identity theft. She reassured me that she would get to the bottom of the matter and get with me as soon as possible. Months went by with no word from her or the company. Repeated numerous calls were made to the company attempting to resolve this matter. When someone finally contacted me the person told me that they knew that the account didn't belong to me and that it was more than likely opened up by a family member with the same name. They also informed me that it was nothing that they could do about it and that it would be up to me to go after this person. Furthermore they told me that this debt would remain on my credit report. After experiencing my identity stolen and me doing everything that I thought possible to do to prevent from this happening again I felt devastated. How could a company put a debt on your credit report even after they found out that you were not the one who opened the account? Why weren't they required to produce the wet ink contract that was signed at the time of this account being opened? So fast forward five years and this account is still on my credit report adversely affecting my credit score and damaging my credit worthiness. Ive sent numerous letters to the credit bureaus disputing this account and asking for them to make Credit Acceptance show proof or verification of this debt with a wet ink contract bearing my name and signature. All to no avail. Ive also asked them to show me their method of verification. They respond the same as usual and tell me that the account was verified and it is still on my credit report. So in another good faith effort Im reaching out to the CFPB in hopes of getting these items removed off of my credit report for good.Thank you in advance for your time and consideration regarding this matter.
|
| 06/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I just found out from doing a case search on myself that Credit Acceptance reopened a judgement from XX/XX/XXXX that was closed. Although I dont understand much of the case text, it appears the initial filing was XX/XX/XXXX, but shows a bankruptcy entry XX/XX/XXXX. Then on XX/XX/XXXX they sought garnishment & on XX/XX/XXXX there was a confession of assets. I know without a doubt I was never served any court notices, I absolutely didnt report or have any assets to report & the address they have on the reopened court record I left XXXX of XXXX. I did not have a stable address until XX/XX/XXXX. To my knowledge this is the result of a co-owned vehicle in which the other owner decided to take and would not give me knowledge of its whereabouts. I spoke to Credit Acceptance & told them what the co-owner had done in addition to me finding out he was filing bankruptcy. They informed me that the vehicle hadnt been paid on for over 3 months & the XXXX alerted them that it was uninsured. I asked if I was able to get the vehicle back could I try to make a payment arrangement and Id insure it. They only told me to recover the vehicle from him & involve the police if need be and at that point theyd help me resolve the balance & make future payments. XXXX days after I was able to recover the vehicle ( it wound up in my parking pad, no tags, title or registration & XXXX key in the seat ) it was repossessed. I had immediately called them to tell them I was in possession of the vehicle & asked about them helping me. The woman I spoke to was extremely rude, told me I was lying and shed have to talk to a supervisor and get back to me. The vehicle was gone and I never received a call back until days after they took it. At that point I was told that I couldve made a {$50.00} payment & began getting on track, but there wasnt an option to do anything now that itd been repossessed & ultimately Id still be responsible for the remaining balance. To my knowledge the vehicle sold at auction for a decent price and because of the down payment & prior payments made there was about {$3000.00} possibly less, I cant remember the exact figures, but it wasnt anywhere near the {$6500.00} judgement against me. When loan obtained in XX/XX/XXXX the sticker price was under {$10000.00}, leaving under {$7000.00} after the the down payment. At least thats what I thought & was explained at the dealership, but depending on which person from Credit Acceptance you were able to get on the line ( NEVER THE SAME & APPARENTLY NOTES WERE NOT CONSISTENTLY PUT INTO THEIR SYSTEM ) you would get different numbers, scenarios or blatant disrespect & disregard for you as a customer let alone human being. I have serious concerns for myself & if dealing with this company because I feel they are deceptive & believe they may of very well falsified documents & information in order to effectively get a judgment against me that I happened to find on my own.
|
| 03/10/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
RE : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ACCOUNT # XXXX On or about, XX/XX/XXXX I received a XXXX notice from the IRS. The notice stated that the IRS received a Form XXXX from XXXX XXXX on XX/XX/XXXX. The Form XXXX reported a cancellation of debt in the amount of {$8400.00}. This caused my XXXX tax return, which was filed on or about XX/XX/XXXX, to be flagged for review. The IRS is now stating that I owe {$4400.00} for not reporting the income on the XXXX.
The issue that I am having is that I filed for Chapter XXXX Bankruptcy and the debt owed to XXXX XXXX was discharged in XXXX. Apparently, XXXX XXXX depends on a third party to receive bankruptcy notifications. They never received notification of my discharge and therefore, was showing my debt still being owed. This was no fault of mine.
After eight years, XXXX XXXX decides to file the XXXX. Upon receipt of the IRS notification, I contacted XXXX XXXX. I advised them that the debt had been discharged. I spoke with a bankruptcy representative named XXXX. She pulled a copy of the discharge from PACER and promised to re-open my account in order to flag it as a bankruptcy discharge. She also promised to reach out to the finance team to have the XXXX situation corrected.
I waited two weeks and called back to follow up. At that time, I spoke with XXXX. XXXX was very helpful and noted that XXXX did not follow through on my request. Upon permission from her supervisor ( XXXX ), XXXX reopened my account while I was on the line. She added a discharge to it and submitted the request to the finance team. After a week, I called back and spoke with another representative who was very abrasive ( I did not get her name due to the tone of the conversation ). She told me that I had to contact my tax professional because they had filed the form. She stated that the supervisor ( XXXX ) told her that there was nothing further that could be done.
This was contrary to all that I had been told. After being told that she wasn't going to argue with me, I informed this representative that I was going to hang up and call back. When I did, all of my information appeared to have been deleted from the automated system.
I got another pleasant representative, I didn't get her name either, but she transferred me to XXXX. XXXX advised that the finance team was being unresponsive and she couldn't give out their contact information. I went on to explain to her that this was the fault of XXXX XXXX for not doing their due diligence in managing their bankruptcy accounts.
I now owe the IRS and they have confiscated my tax refund. This by no means was my fault at all. Because XXXX XXXX erroneously filed a XXXX eight years after the discharge, they should be held liable in fixing this. They are breaking Federal Bankruptcy laws by pursuing a debt after it has been discharged. They have a team of professionals that have the ability to expeditiously correct this issue.
|
| 03/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was a first time interested buyer of a car at a dealership called XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX NY XXXX. First red flag was the place of business never picked up any of my phone calls during several days of calling. I was interested in a car I saw posted online. After leaving a voicemail, I was then reached by someone who connected me to a person who worked at the location named " XXXX XXXX '' who eventually made an appointment for me to come into the dealership to view the car I wanted. On XX/XX/XXXX he proceeded to show me the car that was $ XXXX. As it was my first vehicle, I believed it was way over my budget. He showed me a different used XXXX white XXXX priced at $ XXXX. I accepted to purchase the vehicle but as they explained to me the cost of the vehicle will now have to be increased to $ XXXX due to my credit and age. I didn't understand why if my credit wasn't the best, why would the price increase. As a new buyer and a XXXX XXXX XXXX with little to no knowledge about how loans work, after some pressure tactics and convincing I accepted. I wanted to place a {$3000.00} down payment on the vehicle to lower my loan amount. As I will demonstrate on my original receipt that the company hand wrote clearly states the price of the vehicle $ XXXX and also stated down payment of $ XXXX and does not clearly deduct the $ XXXX from the original price. I was told to sign some documents for the loan. Failure on my part was to double check the loan documents as I was so excited to have my first car. After a few days discussing with my parents the ordeal I decided to review the loan documents and realized that not only did they not reduce my down payment from the original price but the loan was financed for more than $ XXXX. I tried calling the dealership many times with no answer. When I was finally able to get in contact with someone, they told me that I had also paid for a mandatory extended warranty which had raised my price. None of which was explained to me prior to signing. I had at that point realized I was deceived and a loan with " Credit Acceptance '' was taken for {$16000.00} with an interest rate of 15.99 %. I now had a payment of {$380.00} a month ( for 66 months ) in addition to a first time driver insurance cost of {$600.00} per month. This has been a monthly cost of {$980.00} for the past 9 months. This is nearly 40 % of my monthly income ( {$2500.00} ). I question this rationale, how did Credit Acceptance approved this car loan? when my monthly income was documented. Who misrepresented the cost of credit here? the dealership or loan company? XXXX XXXX also facilitated the contact with a rep from XXXX XXXX to honor me car insurance. Now after 9 months of struggling to make these payments, I have now decided it was time to report the nightmare this unjust, deceiving, unlawful and unscrupulous selling tactics this company has in place.
|
| 01/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Now comes XXXX XXXX, pursuant to the underlying case as to the Consumer Financial Protection Bureau v. Credit Acceptance Corporation, Case No. XXXX XXXX, XXXX. The CFPB, XXXX XXXX, has brought action against CAC for obscuring the true cost of its loans to its car buying customers and cutting back room deals with its affiliate car dealerships to increase their profits. XXXX XXXX asserts that he was and currently is a recipient of these unlawful acts committed by CAC and files this complaint while adding the XXXX XXXX XXXX. As CFPB 's suit asserts regarding CAC 's New York customers, XXXX XXXX is asserting the same happening to him in Maryland with three retail installment loans, two priors and one current. The first one was a XXXX XXXX XXXX sold by XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX ; APR 22.99 %, Finance charge {$5100.00}, Amount financed {$8800.00}, Total of payments, {$14000.00}, Total sales price $ XXXX {$15000.00}, Payments {$400.00} @ XXXX payments beginning XX/XX/XXXX. Second contract, XXXX XXXX XXXX sold by XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXXXXXX XXXX ; APR 22.99 %, Finance charge, {$12000.00}, Amount financed {$15000.00}, Total of payments {$27000.00}, Total sales price $ XXXX {$29000.00}, Payments {$420.00} @ XXXX payments beginning XX/XX/XXXX. And currently, XXXX XXXX XXXX sold by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Note : a XXXX search says this company is temporarily closed ; moreover APR 22.99 %, Finance charge {$10000.00}, Amount financed {$14000.00}, Total payments {$25000.00}, Total sales price # XXXX {$27000.00}, Payments {$410.00} @ XXXX, XX/XX/XXXX, XXXX all three contracts had XXXX XXXX XXXX connected who did not honor their part of the contract. For example when XXXX XXXX 's current car needed his motor replaced which was totally covered by them, but they made him pay {$3000.00} and they paid the rest. This was money he did not have but had to borrow. However the results of these actions is nothing but fraud of contract which made and is making XXXX XXXX pay exorbitant cost for vehicle ( s ) beyond the dealership price and value. Moreover, CAC is making additional undisclosed money between the finance and credit sections beyond XXXX XXXX affordability thereby increasing their profits. This action violates Maryland 's usury laws. And again CAC is still doing it as XXXX XXXX continues to pay them a weekly {$120.00} toward his {$410.00} monthly payment. As a result of CAC 's fraud and deceit and other illegalities, XXXX XXXX seeks monetary relief of XXXX XXXX dollars for disgorgement of unjust gains they made and is making from all three of his Installment contracts. Additionally, he seeks to only pay the dealership cost of his current vehicle of {$10.00} and put the {$3000.00} deposit toward it which results in a balance of {$7000.00} owed and decrease his payments accordingly. Respectfully Submitted.
|
| 02/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I am clear that those rights have been violated. Please see the list of violations that occurred during my consumer credit transaction to purchase the XXXX XXXX XXXX noted below.
It is a fact that I provided a cash down payment in the amount of {$2300.00}, however per 15 USC 1605a no cash down payment can be collected when there is a finance charge. Pursuant to 15 USC 1662b it is illegal to require a down payment in conjunction with an extension of consumer credit.
It is a fact that in the Retail Agreement It States that I have given the Dealership XXXX XXXX XXXX security interest. 15 U.S. Code 1667 ( 5 ) The terms security and security interest mean any interest in property which secures payment or performance of an obligation.
It is a fact that I understand pursuant to 15 USC 1605, that the finance charge is the sum of all charges. On the 1st page of the contract the finance charge is misrepresented to be only {$10000.00} when in fact the sum of all charges would be {$27000.00}.
This is a violation of 15 USC 1692e ( 2 ) ( A ). I am the Creditor. It is a Fact that I exercised my right to extend my credit. It is a Fact that I understand that Pursuant to 15 USC 1602 ( I ) ( M ) ( I ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
( M ) The term accepted credit card means any credit card which the cardholder has requested and received or has signed or has used, or authorized another to use, for the purpose of obtaining money, property, labor, or services on credit.
Once you obtained my SSN you accepted my ( Credit Card ) as payment. SSN belongs to the SSA And anything purchased with that identifier number Is an obligation of the United States. It is a Fact that the Pursuant of 18 U.S.C. 8 Means that your are in Violation of The False Claims Act ( FCA ), 31 U.S.C. 3729 - 3733. On the 1st page of the contract the finance charge is misrepresented to be only {$10000.00} when in fact the sum of all charges would be {$27000.00}.
This is a violation of 15 USC 1692e ( 2 ) ( A ) Credit Acceptance has engaged in deceptive and abusive acts or practices in violation of the Consumer Financial Protection Act of XXXX ( the CFPA ), 12 U.S.C. 5531 ( a ), 5536 ( a ) ( 1 ), 5536 ( a ) ( 3 ), by obscuring the cost of credit for auto loans and taking unreasonable advantage of My lack of understanding of the risk of default and the severity of the consequences, as well as my inability to protect my interests.
I was forced to obtain insurance misrepresenting the voluntary nature of add-on products.
The members of XXXX XXXX XXXX staff did not even disclose that insurance was to be included with the finance charge, they just called XXXX insurance company on my behalf and made me contract with them separately. This is a violation of what is written in this law.
|
| 05/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
Watch XXXX of XXXX me and my dad went into XXXX XXXX XXXX on XXXX XXXX in XXXX Kansas I have been speaking with XXXX XXXX XXXX for a period of a several weeks and they advised me that since I was a new buyer or they wouldn't be anything down so I explained to them that I didn't have my social I mean my birth certificate that I had to take the driver 's test and they told me oh that'd be fine so I went in and explained to them that I had a freeze on my account through XXXX XXXX XXXX and equal facts and they said oh that's no problem and they told my dad that he will be the cosigner of the car come to find out they put my dad down as the owner of the car my dad his credit score wasn't even sufficient enough to even be given the loan neither was mine due to me having a credit freeze through these three credit bureaus my dad 's income is only {$800.00} a month he's on XXXX he's worked all his life and he wasn't even aware that he would be the owner of the car because they didn't tell him that and so the first day after the purchase of the car I realized that the information on the application was fraudulento and that we did not know this knowing of any of the information that they had put down they the guy XXXX I try to take the car back the first day because of the transmission was slipping jerking and he told me that I couldn't do it and I just went through the paperwork couple days after he told me I couldn't which the 372 hours had expired he said I couldn't bring it back so I reached out to the DA in XXXX Kansas and they have filed a complaint with the XXXX XXXX XXXX and XXXX Kansas and I am feeling another formal complaint with you guys I'm attaching information if you look at their reviews they have bad reviews of selling people cars and they're transmissions are going out like this one did they charge me almost {$40000.00} for a car that's only worth XXXX I had a credit freeze on my account and my credit was not accepted through XXXX to XXXX different credit agencies because of this credit freeze so I am following this complaint because they have fraudulently signed and agreed and accepted me and my dad 's signature knowing that the our credit scores was not accepted through several different major credit bureaus I have video of them of me asking to bring the car back within 72 hours the guy XXXX XXXX so the car and he told me I couldn't bring it back because that wasn't part of the policy or the agreement so the car stayed in the shop from XX/XX/XXXX XXXX maybe XXXX up until XX/XX/XXXX they supposedly put another transmission in it well the gas accelerated and ran me into a tree causing injury to me so I have insurance claim I need to take the car in to get that part fixed but yeah the car has major issues with it and I would like to speak with someone about seeking damages mental emotional and physical damages from XXXX XXXX XXXX and credit acceptance
|
| 09/15/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
My name is XXXX XXXX I was invited by my friend XXXX XXXX to come down to a dealership at XXXX XXXX in the XXXX Ny so she can purchase a car. This was on XXXX XXXX. They told her she needed a cosigner on the car so she called her brother XXXX XXXX to be her cosigner and I told them if he doesn't work they can use my name.
The man who was doing the loan process came back to my friend and told her it was going to be a 3 person loan & that it's through a company called credit acceptance and it's a company that will help build everyone on the loan credit. And then after 3 months you can bring the car back & refinance for a lower interest rate. So she made a down payment of {$1200.00} & gave them the coupon from online that they will pay {$1500.00}. And they told the dealer name XXXX to take her for a XXXXest drive in the XXXX XXXX XXXX after she gave her insurance information paid for it & go the ID cards. I went with her and XXXX to test drive the car & when we came back they had us sign papers & they had to do her paperwork over cuz they kept spelling her name wrong. I should've known something was up when that kept happing, especially since all the income paperwork was in her name and they had her driver 's license also & bank statements. They actually asked for mine & XXXX XXXX bank statements. My complaint is I was sitting at home & a bill came in the mail from Credit Acceptance that was a billing statement & I was like I didn't purchase no car I only make {$800.00} in social security XXXX a month how in the XXXX am I to pay this bill that's not mine. I called them & they said I signed the papers for the car & I said we all signed papers that none of us ever received and I didn't sign for no car loan so take my name off the account. I've been disputing this for a year & they claim I signed these documents & yes I signed documents they said was a cosigner documents and they went to XXXX XXXX house to have him sign documents also. I reported them to the XXXX & they contacted Credit Acceptance and they did a internal investigation and said the dealer and there findings is that the dealer wouldn't have put me in a loan unless I showed proof of income & that I told them I make {$1900.00} extra a month & I'm like were the heck did they get that from, cuz if that was the case I wouldn't had went down to them for a XXXX XXXX XXXX that can't fit my XXXX body. One more thing XXXX XXXX XXXX XXXX sister he cosigned for is the only one that had a income that was more than myself & XXXX each month. They also said signed the registration also I don't know how I pulled that off when I don't have a driver 's license. I would post documents but it's been a year and they still haven't given any of us proof of sale documentation & none of the paperwork that was signed & to this date they still haven't presented them, the dealership keep saying they mailed out the papers
|
| 09/19/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
|
I am a XXXX, so I often spend periods of up to 9 months out of the country while I am on a ship. While I was at sea, I wanted to fix my credit, so I paid everything outstanding off. When I got back to shore at the end of 9 months I went to buy a car. In XXXX I went to XXXX XXXX of XXXX Mississippi and bought a used 2013 XXXX XXXX. They said that although I had nothing negative, and a {$2000.00} down payment, I didn't have enough positive credit to finance a used car. I said there must be something they can do, so the car dealer called Credit Acceptance. First of all, I believe the loan amount is not what I agreed to pay. The car itself was around {$4000.00} on the lot, and the financed loan amount according to Credit Acceptance is more than {$13000.00}!!! OK, so I called and told Credit Acceptance about it, and they said it would get straightened out and in the mean time I should continue making payments. Every time I would call and let them know that I thought the financing amount was wrong. They accepted my payments, and accepted my payments. I even paid a bit extra trying to pay down the loan. This continued for several months until one month I went to go pay and they wouldn't accept my payment - they said they were no longer handling my loan anymore and provided no additional information!! They didn't contact me, they didn't tell me who I needed to start paying, they couldn't tell me my payoff amount or anything - they just said they were no longer handling my loan. Not only that, they said the amount I paid early they had made a check and sent that back to the dealer, XXXX at XXXX XXXX!! I called the dealer, and they said that Credit Acceptance had sent them a check for the difference in my payments! They didn't say how big the check was, or if the car was paid off. I emailed the dealer trying to get something - anything - in writing, and I got nowhere. I can see on my credit report I have a XXXX point drop, as I was trying to refinance at the time and was completely unaware that my loan was being sold. I am very upset at Credit Acceptance for selling my loan, sending the DEALER back my " overpayment '' and not notifying me AND doing nothing to straighten out the wrong loan amount. I would like to OWN the car but at this point I don't even know who to pay!! Although I once talked to XXXX on the phone, he said to email him, so I emailed him and he never responded - I have tried to call repeatedly and not gotten through to XXXX again. Another issue is I was charged a title transfer fee and I believe I was charged twice - once at the dealer and then again when the same amount was rolled into the financing. I am currently at sea, and can't even drive the vehicle and very annoyed that they sent my " overpaid '' money to someone and won't even tell me the amount or how close I am to paying off the loan. This situation is outrageous! Please help!!
|
| 02/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My husband and I have an auto loan through Credit Acceptance Corporation for our XXXX XXXX XXXX. We took this auto loan out in XXXX of XXXX and ALWAYS made timely payments without fail, with payments being automatically deducted from our bank account on a bi-weekly basis. In early XXXX of XXXX, my husband and I were both furloughed from our jobs due to the COVID-19 pandemic. Therefore, we were unable to make our payments through NO fault of our own. I immediately contacted Credit Acceptance and explained the situation and they said that we should put our payments on pause until we were able to return to our jobs. The very first concern that I brought up was about our credit reporting. My husband and I have worked EXTREMELY, EXTERMELY hard over the last two years to bring our credit scores up to where they need to be to build our dream home. I was assured by Credit Acceptance that this would NOT harm our credit scores because it would be reported that we were affected by a natural disaster/pandemic and that all credit reporting for any payments that we would miss as a result of this pandemic would be FROZEN so as to NOT harm all of the hard work we have put into improving our scores. Long story short, we put our payments on pause for a few months until we finally went back to work. We have been making on-time payments ever since then, with even a little bit extra added on top of our normal payment amount. Fast forward to this morning, XX/XX/XXXX, my husband and I both received email alerts from XXXX stating that our XXXX scores had decreased and a new late payment had been reported. Having no idea what this could possibly from as we pay ALL of our bills on time and being extremely distraught by this alert, we logged into our credit bureaus and immediately saw that Credit Acceptance had reported us as 180 days late. This is NOT, I repeat NOT accurate. Our credit reporting was to be FROZEN for those missed payments last year because of the pandemic and we have made EVERY SINGLE PAYMENT IN A TIMELY MANNER WITHOUT FAIL SINCE THEM. Now, our credit scores have dropped nearly 20 points as a result of this, RIGHT when we were about to obtain a mortgage for our new home, effectively HALTING our home purchase plans, all because of these fraudulent predators at Credit Acceptance. My husband and I have been EXTREMELY diligent about our payments and ensuring that our good credit remains intact, and now these people have illegally gone back on their word, after making as feel as though we could actually trust them to help us during this pandemic, which had a huge impact on our lives last year. They have DESTROYED our good credit. NO LATE PAYMENTS SHOULD HAVE EVER BEEN REPORTED to our credit bureaus. We will also be consulting our attorney about this. What these people have done is ILLEGAL and DISHONEST and we need our 3 credit reports corrected IMMEDIATELY.
|
| 04/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I was having a hard time making my payments on my car after COVID-19 started. I worked at XXXX XXXX at the time. My hours at work got reduced from 40 hours a week to 15-20 hours a week depending on the amount of work that was needing to be done. I contacted Credit Acceptance Corp. and asked if I could defer my payments until my work hours picked back up. I was informed that I should not have bought a vehicle that I could not pay the loan on. I am aware that no one could have predicted that COVID-19 was going to happen or that my hours at work would be cut in half. I tried to explain to the guy I talked to on the phone that my hours were only going to be like this for a few weeks, maybe a month. The guy informed me that I could pay the payment late, but that there would be a late charge and he would not be responsible if my car got repossessed. I got behind in my payments, because my hours at work were cut in half for over a month and a half. I once again contacted Credit Acceptance Corp. I asked if there was a way to refinance my loan and see if my payments would go down so I could afford to keep my vehicle. I was told that they would not refinance my loan and that that was something that their company did not do. I tried refinancing my loan through several different loan companies as well to see if maybe I could switch companies and have someone easier to work with. No lender that I contacted would touch my loan or refinance me, because my loan was through Credit Acceptance Corp. In XXXX of XXXX my grandmother passed away. I was her POA and had to take time off of work to deal with legal things for her and plan her funeral. I then got even further behind on my loan since I had to take time off work for her funeral and planning and legal things pertaining to her passing. I tried in XXXX of XXXX to trade my vehicle in on a different vehicle. I was informed by the dealership that I could not trade my vehicle in, because of it having a loan through Credit Acceptance Corp. I then gave up on trying to pay for the vehicle and called Credit Acceptance Corp. I asked again if they would work with me on my late payments. I was told no and that they were going to repossess my car. I informed them the address and time the car would be parked at my house for them to come and take it. I voluntarily chose to surrender my car for repossession. I was given no other choice at that time. I am now being sued by XXXX XXXX XXXX for not paying off my loan. They sold the vehicle at auction and did not get close to the loan pay off price of the vehicle. They are now telling me that I have to pay the remaining balance on the loan, which I feel is wrong. It was never my intention to default on my loan and have to give my car up for repossession. I was not in control of my hours being cut at work and COVID-19 happening and changing my financial situation.
|
| 07/30/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
As a Federally Protected Consumer, Original Creditor, Principal and Authorized Representative for XXXX, XXXX dba XXXX, XXXX on all accounts create
d by my seal/signature, I order you to make recompense and pay redress and compensation for your trespass against me. You are attempting to extort and rob me using deceptive, misleading and abusive practices against me personally, my family and my household. This is criminal activity at the least and unacceptable by every means. You have committed several federal violations against me, a Private law abiding
Federally Protected Consumer. Each violation is a statutory cost of {$1000.00} each, which does not include my personal cost and fees ( which I determine ) for taking time to address these issues. Violations committed against me include but not limited to : 1. Violated 15 USC 1692c ( a ) ; Communication without prior consent, expressed permission 2. Violated 15 USC 1692c ( b ) ; Communication without prior consent, expressed permission 3. Violated 15 USC 1692d ; Harass and oppressive use of XXXX about an alleged debt.
4. Violated 15 USC 1692d ( 1 ) ; Attacking my reputation, accusing me of owing an alleged debt to you.
5. Violated 15 USC 1692d ( 2 ) ; Use of obscene or profane language on my report ( saying I owe you a debt ) 6. Violated 15 USC 1692e ; Using false, deceptive or misleading representations 7. Violated 15 USC 1692e ( 2 ) ( A ) ; False representation of the character and amount of the alleged debt 8. Violated 15 USC 1692e ( 2 ) ( B ) ; False representation of any service rendered or compensation 9. Violated 15 USC 1692e ( 8 ) ; Communicating false information 10. Violated 15 USC 1692e ( 9 ) ; Use/distribution of communication without authorization or approval 11. Violated 15 USC 1692e ( 10 ) ; False Representation ( not a party to alleged debt by my consent ) 12. Violated 15 USC 1692e ( 12 ) ; False representation/implication ( innocent purchasers for value ) 13. Violated 15 USC 1692f ; Unfair Practices attempting to collect an alleged debt.
14. Violated 15 USC 1692f ( 1 ) ; Attempting to collect a debt unauthorized by an agreement between parties.
15. Violated 15 USC 1692g ( a ) ( 4 ) Certifiable Validation and Verification of alleged debt ( s ) 16. Violated 15 USC 1692j ( a, b ) ; Furnishing certain deceptive forms. ( You are not a party in the alleged debt ) 17. IDENTITY THIEF ; Obtaining personal
identification information without prior consent and creating an account in my name without my knowledge.
18. Invasion of Individual and Family Privacy 19. Violated 15 USC 1692c ( c ) If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt.
|
| 11/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
* Contacted Credit Acceptance ( CA ) back in XXXX to correct the balance * Called CA on XX/XX/XXXX and spoke to XXXX who works on CA 's Legal Collections Team ( who was very helpful ) along with XXXX who manages coordination with XXXX XXXX XXXX XXXX XXXX. XXXX conveyed her apologies for the oversight of the late reporting, and payment history since the account was settled in XX/XX/XXXX, but their documentation reflects XX/XX/XXXX.
XXXX stated that CA would update the credit score that day, but it would not reflect until XX/XX/XXXX. XXXX advised me to reach out to the law firm XXXX XXXX XXXX ( XXXX ) XXXX for the satisfaction of Judgement ( SOJ ) I spoke to XXXX XXXX who was not helpful at all, and suggested I call CA back.
* XX/XX/XXXX I had a conference call with my Mortgage XXXX ( XXXX ) and CA to get an update on my credit score and documentation. I asked to speak with XXXX since she spoke to me initially, but XXXX who was very guarded with her responses and stated she was not available, but she would try to help. XXXX basically confirmed what I already knew to be true... nothing was done, and no documentation was available. XXXX also mentioned that the refund would be sent to XXXX XXXX, but did not share the amount. XXXX made note of both XXXX and my email address to forward the requested documentation.
XXXX I received a letter from CA regarding my credit dispute stating " we do not have enough information from you to review your inquiry ''.
XXXX called CA and spoke with XXXX who stated CA received the reference number for the SOJ but would not give me the number, but suggested I reach out to the District Court 's office.
XXXX My mortgage team had XXXX XXXX XXXX XXXX XXXX reach out to me to have my tradelines updated without any late payments. XXXX ( XXXX ) and I conference called CA and XXXX who was extremely helpful ( manages coordination with XXXX XXXX XXXX XXXX XXXX ) answered the phone and apologized for the inaccurate reporting, answered all of Jasmines questions. Even though her office has a copy of the ( XXXX ) its not signed by the Judge. XXXX suggested I reach out to the XXXX XXXX for an update. I called the XXXX XXXX again and spoke to XXXX XXXX again who couldn't even find my file with my account number. He found it eventually and confirmed that XXXX was still not signed, but that it could take a few days. I stated that's what you said this the last time, and nothing has happened! He was not professional towards the end of the call.
XXXX XXXX XXXX out to me and stated that late payments are still reporting on my credit history even though it has a XXXX balance. XXXX suggested I call CA again to have them correct it. XXXX stated she always has difficulty when dealing with Credit Acceptance. A formal complaint to Consumer Financial Protection Bureau ( CFPB ).
I will call today again on my behalf.
|
| 05/29/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Purchased used XXXX XXXX XXXX XX/XX/XXXX paying a note on car XXXX interest 21 %. Never missed or was late on payment from XX/XX/XXXX to XX/XX/XXXX. During that time. From XXXX to XXXX. 1st thing that happen was my center manifold that went the next night after purchase, wanted to return car they wouldn't accept they the paperwork was already pushing through. They fixed the car I did have warranty but red flag. On XX/XX/XXXX I had to get a new transmission miles ( XXXX ) also rear differential along with axle shaft, I have all paperwork ... still covered under warranty they fixed it. On XX/XX/XXXX I had to replace my entire bottom car price on parts total was XXXX that's with my job discount. Labor cost me XXXX I have paperwork miles on car ( XXXX ). On XX/XX/XXXX Transmission went again took it back to the same spot who recently did the transmission, miles on car ( XXXX ) they fixed it. On XX/XX/XXXX took my car to the dealership my cars keeps cutting on in off. On XX/XX/XXXX XXXX XXXX called me back in said the computer brain is dead in my car, would cost around 3,500 to fix it ... that's when I called they Dealership where I got the car, they said there's nothing we can do for you and hung up the phone. So I called Credit Acceptance and told them what was happening, I said I got sold a lemon got car with XXXX on XX/XX/XXXX finished with XXXX miles on XX/XX/XXXX I barely put no miles on that car in that time frame for my car to have that much work done to it. Plus it's a dead car I need ya 'll took pick the car up. They said no you're responsible for the car no matter what. I told them the car would be sitting at XXXX to come pick it up. XXXX had been calling because nobody never came in got the car. So I went to XXXX on XX/XX/XXXX to get my things out and called Credit Acceptance to ask why nobody has come to pick up the car. They hung up. I paid my last payment on XX/XX/XXXX even after my car wasn't working I payed that last month off which I told them I would. It was on my credit. From XX/XX/XXXX to XX/XX/XXXX..late was XX/XX/XXXX XXXX. On XX/XX/XXXX I went to look for car..Credit Acceptance reopened the account and said I was late. There's nothing on my credit report from them from XXXX XXXX till XX/XX/XXXX. For some reason when I called they said there system hasn't been updated in 2 years this was sometime in XXXX of XXXX. I said this makes no sense I have the title to my car it was lemon the case was closed, they said they never closed it. So my credit went from a XXXX to XXXX because they reopened a closed account. I called XXXX ... they said the account was sent to an undisclosed creditor from Credit Acceptance in XX/XX/XXXX then again to an undisclosed creditor on XX/XX/XXXX. So they are messing with my credit can you please help me I have the title to my car which I last heard is still there.
|
| 10/04/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
My name is XXXX XXXX, I'm submitting this complaint on the behalf of XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX I XXXX XXXX went down to a car dealership un the XXXX called XXXX XXXX at XXXX XXXX XXXX. I went down there because I needed a automobile & I had a coupon for {$1500.00} that the dealership put with my down payment of {$1200.00}. I was told I would need a cosigner & I asked my brother XXXX XXXX to be my cosigner & he sad yes & they asked him to send his information to a XXXX XXXX email & he did. XXXX XXXX comes into the mix by saying if you need another cosigner for her I'll give you my information & they put his name down on the intake form. XXXX XXXX the sales guy said that the car we have is a XXXX XXXX XXXX & I was like I prefer the XXXX XXXX he said we will work on that. So the loan officer came back to myself & XXXX XXXX & said this is going to be a 3 person car loan from this company called Credit Acceptance they help ppl with bad credit build it up, so I was like cool we all need to build our credit score. They said to me you can put the insurance on the XXXX XXXX XXXX & I was like what about the XXXX XXXX that's the car I came down here for. They was like you start with this car & in three months you can come back down & refinance the loan & get a different car, but you have to make payments on time. So myself & XXXX XXXX signed the paperwork they gave us & said they will have XXXX XXXX XXXX out to XXXX XXXX & have him sign his papers & after that is done we will mail you the copies. So 3 or 4 weeks passed & the car note bill came in the mail with XXXX XXXX name on it & he was like why is this car in my name I don't have a drivers license or money to make payments or pay the insurance. He calls Credit acceptance and told them what is this he said to them he didn't sign to be owner he signed to be cosigner. They mad XXXX XXXX the owner & my brother XXXX XXXX the cosigner & I wasn't on anything but the registration, insurance & the one making the payments not getting anything they said. I'm mad because the loan officer from Credit Acceptance approved this loan on false pretenses. They said they approved the loan cuz it stated he is self employed as a driver making a extra {$1900.00} a month with out documentation & XXXX submitted to them his SOCIAL SECURITY AWARD LETTER saying he only gets {$800.00} a month. They took my brother XXXX birthday & ss # and forged a signature & signed it as XXXX XXXX. The loan company didn't verify any information that was sent to them from XXXX XXXX XXXX I blame them cause nothing adds up & that loan shouldn't have happen. They refuse to address the issue all they can say is you signed it so deal with it.But they approved it and didn't verify anything so that makes them at fault also. I'm gon na send some documents that can support some fraudulent actives
|
| 09/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
|
|
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Re : Request for Removal of Negative Credit Report Entry - Voluntary Repossession Dear CFPB, I hope this letter finds you in good health. I am writing to file a formal complaint and request your assistance in addressing a matter of utmost importance related to a negative credit report entry resulting from a voluntary repossession. This entry is currently impacting my financial wellbeing, and I believe it necessitates your attention and intervention.
On XX/XX/2020 i had no choice but to voluntarily surrender my vehicle financed through Credit Acceptance due to financial hardship. The loan terms were originally structured in such a way that the car 's cost was unsustainable, making it impossible for me to meet the payments. The decision to voluntarily return the vehicle was made after thorough consideration of my financial situation and the implications of continuing the loan.
I would like to bring to your attention that Credit Acceptance has a history of predatory lending practices and has faced legal actions, including lawsuits by the CFPB and the New York Attorney General 's office. These lawsuits have accused Credit Acceptance of deliberately concealing vital auto loan information from borrowers, ultimately setting them up for failure. These actions are in direct violation of various consumer protection laws and U.S. Codes, including but not limited to : The Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically Sections 1031 and 1036, which prohibit unfair, deceptive, and abusive acts and practices in consumer financial services.
The Truth in Lending Act ( TILA ), which mandates transparency in lending disclosures, ensuring borrowers are fully informed about the terms and costs of their loans.
The Fair Credit Reporting Act ( FCRA ), which governs the accuracy and fairness of credit reporting, and provides consumers with the right to dispute inaccurate information on their credit reports.
Considering the ongoing legal actions against Credit Acceptance and the fact that my voluntary repossession was a direct result of their questionable lending practices, I kindly request that you investigate this matter thoroughly and take the necessary steps to have the negative credit report entry related to this repossession removed from my credit history.
I believe that by taking action to rectify this situation, you would not only be safeguarding my rights as a consumer but also sending a strong message to lenders engaging in predatory practices that such behavior will not be tolerated.
I appreciate your attention to this matter and thank you for your dedication to consumer protection. I eagerly await a resolution to this issue and request prompt communication regarding the progress of my case..
|
| 08/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
After being solicited by a dealership from a " Happy Birthday email '', I secured a deal ; however the warranty listed XXXX months. 3,000 miles were given by the dealership. I took the vehicle to the dealership several times for them to assist and " check '' to ensure no major problems. The service manager reassured me up until a few weeks before the car was diagnosed with a transmission issue. With the dealership being 30 miles away. The car was towed on XXXX XXXX, and has been stored until 2,400 worth of labor can be performed. I purchased the extended warranty for 1,266.00. The company refuses to fix the vehicle at its current mileage which is over 61 miles over alloted. A certified letter was sent to the company directly for a resolution. No late payments were recorded until XXXX ; however payments have been rendered despite the vehicles ' storage at the dealership. As a result of reporting from the loan company ; the chance to trade the vehicle with the dealership was denied. A credit report was pulled by the salesman ( without permission ). The salesman stated he was going to see " what was going on with the vehicle ''. He came back with a credit report check document. No further assistance has been provided nor contact from the dealership. After the vehicle fail I did further research and read customer XXXX reviews ; I noticed several customers had a similar experience, and I learned of a federal lawsuit previously brought forth against the loan company. I did not know that this particular dealership was a : XXXX XXXX " everybody rides '' ad within the email. This particular slogan is on local radio and tv stations with the notion " everyone gets approved ''. In the soliticitation email that ad is not stated. I entrusted the dealership to ensure qaulity sales, and products. The vehicle failed at 9 months almost exactly at the correct amount of mileage exhaustion. I also have enticing, and XXXX XXXX text messages from the service manager ; after it was his determination I was not going to let them manipulate me into beleiving they were being professional since signing. In fact, his actions led more to a situation in validating my opinions of business both inside the office, and inside the service area. During the siging period, I was asked if I was " nervous '', and the statement was made that this would " help my credit alot ''. I was confused because my credit was fair at the time as a widow. I invested almost XXXX into the vehilce before the XXXX XXXX failure. After a 600 mile spring break trip, the car malfunctioned tremendously. I had to probe the salesman and the service manager for the final verdict on the car 's diagnose. Still not clear. They can not answer the question, limiting fair trades with competitor lots in the local area. The car was purchased post COVID SARS II.
|
| 03/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX I went to XXXX XXXX and purchased a XXXX XXXX XXXX from wise auto. I traded my XXXX XXXX, put down {$1500.00} cash, and financed the rest through credit acceptance. I begin to have problems with the car immediately and was in constant contact with XXXX XXXX By XX/XX/XXXX I i had to take the car to a automotive repair shop who they recommended, since I had a warranty purchased from them. The repair shop said it needed a engine. I quickly called XXXX XXXX because I had just purchased the car 30 days ago, and I was paying a car note. XXXX XXXX gave me {$300.00} dollars back but I asked for the full amount plus the price of my truck i traded in. I sent them and credit acceptance a letter on XX/XX/XXXX letting them know I wanted to rescind this transaction, but they have yet to contact me. So this leads me to my letter today to you.
I have also attached a statement as to what happen with the company they referred me to.
XXXX of XXXX the car I had just purchased begin to have problems. I took the car to the dealer and they told me to go to platinum automotive. I drove the car to the location and signed and authorization for an estimate and they were aware that i had a warranty. They processed the claim to my warranty company and they came out to look at the vehicle. After they left they decide not to approve saying prior repairs to the engine which i wasn't aware of because i just purchased the car. I tried to get my car from XXXX XXXX and that's when the made me aware they had already done the repairs. I told them they had no authorization to do the repairs, then they told me the papers i signed authorized the repairs. They wouldn't release the car to me and i made the finance company and dealer aware. They sent a request for a lien and i sent them papers saying they had no right to request a lien. I then sent another letter demanding the vehicles back they illegally said they did repairs on, and illegally repossessed when they were not authorized to do repairs. They then called me and made me aware that they sold the car and there was nothing i could do. The papers they used to file the lien shows i only authorized an estimate so I never agreed to pay them any money, But they took my car and would not give it back. This was the worst experience I've had and i did everything right. I filled a complaint with the security of state in Michigan as well. This is against the law and i'm still expected to pay the note to a car i don't have. Please help me with this situation.
I submitted complaints with the security of state in Michigan, the XXXX, and the Attorney General against XXXX XXXX, XXXX XXXX and credit acceptance on XX/XX/XXXX on XX/XX/XXXX XXXX XXXX begin to send me threats by text message.
They are now saying they know were i live and i need help from the cfpb.
|
| 11/04/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
On or about XX/XX/XXXX i purchased a vehicle from Credit Acceptance via XXXX in XXXX MD. The vehicle i would end up financing was a " USED '' XXXX XXXX XXXX XXXXXXXX XXXX with XXXX miles on it. The Annual percentage rate was " 22.99 % '' the " Finance Charge '' was " {$17000.00}. With a down payment of {$1500.00} the " Total Sale Price '' was {$40000.00}. Beginning on XX/XX/XXXX.
Credit Acceptance violated consumer protection and debt collection laws and regulations. It was alleged that Credit Acceptance made unfair and deceptive auto loans to thousands of consumers, provided investors with false or misleading information regarding auto securities they offered, and engaged in unfair debt-collection practices. I am a natural living breathing person and a consumer, i am a victim of Credit Acceptance Corp. and am and will be seeking remedy for the repossession of my vehicle that was illegally repossessed and resold without my Knowledge of the opportunity of rescission. Credit Acceptance failed to inform me of my consumer rights. The Interest rate of 22.99 % was predatory and viscous. I have disputed this account with XXXX XXXX XXXX and Credit Acceptance continues to report late payments on my account eventho they agreed to remove the account from all the credit bureaus in XXXX of XXXX Credit Acceptance has violated my rights under the FDCPA and i will seek remedy for violations of 15 U.S. Code 1635 a, b, f, time limit for exercise of right, 15 U.S. code 1605, 1, U.S. code 1640 a, # 1,2, i, b, e, and g. 15 U.S. code 1692 j, Furnishing Deceptive forms a, b, 1692 k, a # 2, b. I have all records and evidence to the matter. I have sent dispute letters through certified mail and verification letters to both the collection agencies and to the Credit bureaus with no avail. This is willfull at this point on both agencies to keep my personal information displayed on these cites in a negative since. I have been at this now for 2 yrs trying to have them rectify the matter at this point i feel it necessary to seek legal assistance on the matter of both Credit Acceptance and XXXX XXXX AND XXXX they have all violated my rights and my privacy. Identity theft is at hand and i never gave anybody or government or agency authorization or consent to report any of my personal information to anyone or at anytime. To this day there remains inaccurate and misleading information on my credit reports by all the bureaus. So this complaint is to Credit Acceptance but also to the irresponsible actions of the bureaus also. I have lost my property job and ability to support my family because of this and have been denied multiple times for credit opportunities because of this misleading illegal and damaging actions by said parties. All this has hindered my rights to XXXX XXXX and the pursuit of happiness.
|
| 04/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
THIS DEBT COLLECTOR GOT MY INFO WITHOUT MY CONSENT AND OPENED A ACCOUNT IN MY NAME. FURTHER, I CERTIFY THAT I AM PERMITTED BY FEDERAL AND STATE LAW TO FILE THIS DISPUTE. I ALSO UNDERSTAND THAT KNOWING AND WILLFUL MISSTATEMENTS OR OMISSIONS OF MATERIAL FACTS CONSTITUTES A FEDERAL CRIMINAL VIOLATION PUNISHABLE UNDER 18 U.S.C. 1001. ADDITIONALLY, THESE MISSTATEMENTS ARE PUNISHABLE AS PERJURY UNDER 18 U.S.C. 1621. THIS ACCOUNT FOUND WITHIN MY CREDIT REPORT ARE NOT RELATED TO ANY TRANSACTION THAT I MADE I AM A LITIGATING THAT A PERSON OR COMPANY - WITHOUT MY AUTHORIZATION - USED MY PERSONAL IDENTIFYING INFORMATION TO APPLY FOR GOODS, SERVICES, OR MONEY, AND, WAS SUCCESSFUL IN CREATING SOME ACCOUNTS. ALL IS BEING INVESTIGATED BY THE FTC FURTHERMORE In Accordance with The Fair Credit Reporting Act credit acceptance has violated my rights. 15 USC 1681 Section 602 States I have the rights to privacy. ( they say we cant opt out ) 15 USC 1681 Section 604A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions. ( which they claim they dont need ) 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as a late for any purpose.
The company Credit Acceptance is currently investigating a car loan that was taken out using my personal information which I have been trying to have removed from my credit report I am filing this complaint to ensure this is taken seriously and this account is thoroughly investigated.I filed a complaint and also called and spoke to a representative by the name of XXXX she advised me to mail back an identity theft affidavit, my ID, and a sheet of paper with my signature written 5 times. I sent the mail to credit acceptance with the requested information as well as a letter requesting that they provide me with proof of my original wet signatures and additional information, original documents signed on the day this alleged account was opened so I could provide as much assistance as possible in investigating how this account was opened I never received any response but my credit report said the dispute was resolved. I contacted the credit bureaus to affirm the account does not belong to me and they said unfortunately they rely on credit Acceptance to complete an investigation and they recommended that I contact the Consumer Financial Protection Bureau.
This whole account was done in a fraudulent way upon review of retail install contract attached to my previous complaint seems the dealership placed in fact that { {$7000.00} } was put down when In fact { {$8000.00} } was put down any money more issue including outrages APR rates I call SCAM. This issues with credit acceptance has been ongoing I would like this tradeline removed immediately.
|
| 01/06/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I was rear ended. From there the vehicle was totaled out. I contacted the lienholder and inquired about GAP Insurance. I was told I did not have that. After reviewing my contract I did in fact have GAP coverage. The lienholder only removed approximately {$800.00}. After questioning them why they told me that is how it works. I advised my contract stated otherwise. After pulling my payment ledger and matching it with my bank I realized that 3-4 payments that were taken from my bank were never posted. Also, I had gotten behind on the loan. While the in fact did work with me they did not advise me because I was on a payment plan that they would be reporting to the credit bureaus that I have not made payments. Actually, they have reported that I have not made any payments to them throughout the entirety of owning the car. When in fact I have. They have completely ruined my credit and are now looking for a balance of over {$2000.00} which should not be owed since I had GAP Insurance and XXXX. So not only are there missing payments never posted to my account, they ruined my credit by reporting no payments made and also have me on the hook for over {$2000.00} when I had XXXX and GAP coverage. I have made several attempts to get answers regarding the matter and I have been treated very poorly and not one customer service member is willing to help. I reviewed their pay ledger to my checking account. They charged over {$800.00} in late fees when I was on a payment plan and was never advised I would receive late fees. Also, when the car was totaled they showed a past due balance on my online account of over {$2000.00}. They had not been posting any payments made all year. They received a check for over {$5000.00} from the insurance company. Once that check was posted they were still showing a past due balance of almost {$400.00} which did not make sense as 1. The past due balance prior had not reflected any XX/XX/XXXX payments and 2. They received a check for over {$5000.00}. I can not purchase a new vehicle since they reported to the credit bureaus that I have not made any payments. In the year XX/XX/XXXX they reported that I had not made 5 months worth of payments when in fact it had been only 1 month. In XX/XX/XXXX they reported I had not made any payments when I had actually made every payment. I borrowed {$11000.00}. In the 3 years of having the vehicle including late fees and the insurance check from the damaged vehicle they have received {$14000.00}. They removed {$830.00} in GAP insurance when my contract states if the vehicle is lost due to theft, confiscation or destruction you WILL NOT owe the difference. I am unsure of where to turn as I have received no help or guidance from their company. Any assistance would be greatly appreciated.
|
| 10/25/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION XXXX XXXX XXXX CREDIT DISPUTE DEPT XXXX, MI XXXX Phone : ( XXXX ) XXXX I received a copy of my credit report and found the following item ( s ) to be errors.
I am writing in regards to the above referenced accounts and transactions.
This vehicle was repossessed by Credit Acceptance Corporation in the XXXX of Pennsylvania in XX/XX/2019. The exact date of this Repossession is unknown because I was out of the state when the car was taken.
Additionally, Once the lender has repossessed the car, a sale of the car may be scheduled. Pennsylvania law requires lenders to provide the debtor with a notice of sale before the sale of the car. This notice must provide the debtor with information in writing of the date, time and location of the scheduled sale.
Cars are usually sold at auction to the highest bidder. Personal property found inside a repossessed car may not be kept by the lender. The lender must provide the debtor with information regarding the recovery of personal property. Lenders must return the license plates of the car to the registered owner. Unfortunately, the law was broken and my rights were violated according to Pennsylvania State Repossession Laws. I NEVER received any notice of the scheduled sale of my vehicle. After disputing directly with Credit Acceptance, I received the notices and the certified mail receipts clearly showing they did not timely deliver the proper notices and the mail was returned to sender undelivered. Also, my valuable personal property and license plate was NEVER returned to me and my items were basically stolen.
Also, statutes a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. Please provide copies of the legal notices and proof of the commercially reasonable manner of the resale of the subject vehicle. As per Section 609. Disclosures to Consumers [ 15 U.S.C. 168 1g ], I am entitled to see the source of the information, which is the original contract that contains my signature and please note, the original creditor DID NOT PROVIDE ME any copy of the requested contract.
By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and DELETED from my report. It is my understanding that you will re-check these items with the creditor who has posted them. Please DELETE any information that the creditor can not verify. The items that the original creditor sent me as a result of my request for debt validation are ATTACHED in this letter.
I will need this re-investigated timely in case I need to pursue legal action including initiating formal complaints to the state attorney general, better business bureau, CFPB and XXXX XXXX XXXX.
|
| 05/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
I purchased a car from the care dealership ( XXXX XXXX XXXX ). I feel that there were many misleading comments about the purchase of the car such as repairs that were to be done, etc. The interest was also excessive, they charged me XXXX in interest on a XXXX loan. The interest was charged up front which was very heavy. I had to pay on the car for over two years to come back to a little under the original price of the car. I feel that much of this was explained to me after the fact and not before. The print on the contracts is very small and hard to read which I explained to the finance people that I had a hard time reading the contract and asked for help explaining it. After having to deal with trying to get the repairs done on the car which was a whole other story, I found out other issues. When I took the car to the dealership for the repairs, they put a tracking device on my car along with a GPS Starter Interrupt system. To me, this has not only been a complete invasion of my privacy, but dangerous as well as I feel that this has been affecting the way that the car operates. I have taken my car in multiple times to get looked at by mechanics. I have had several tell me that the system could be malfunctioning and affecting the way that the car drives, etc. I have made several calls and complaints about this to Credit Acceptance and the dealership. This is not even legal in the State of Nevada anymore, however, they are getting around this stating that I am grandfathered in and that they can do whatever they want with this. The other issue is that if I ask to make payment arrangements, etc. I get threatened that they are going to shut my car off which they have threatened me on multiple occasions with this. I feel that this is a form of extortion and is also dangerous.. A woman was driving on the freeway in XXXX when a company shut her car off while she was going 60 mph. I have medical issues and do not want to be stranded in 110 degree heat out in the desert if someone at Credit Acceptance gets upset with me and decides to shut my car off, etc. I have had times where I have been on the phone with employees of Credit Acceptance where they tell me that they are going to look me up on the GPS, etc. This is a complete invasion of my privacy and rights. I am very upset about all of this and this has been a great deal of stress on me. I have been making my payments to them and have paid over XXXX on a car that is not even worth this at this time and still over over XXXX on the car. There are major mechanical issues with the car as well ranging from gas smells from the gas tank to the feeling like the breaks are being put on their own, etc. There are times where I do not feel safe driving the car and have told both companies about the problems.
|
| 10/16/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/XXXX I called credit acceptance because I noticed the last bit of my payment didn't come off on the XXXX like it usually does. I didn't think much of it at the time, thinking it would charge me the next day. Not until I checked my credit report and noticed I dropped 56 points. The company had marked my XXXX payment as 30 days late when not even a day has passed. I called on the XXXX and was not even able to get an answer to how this happen. They just wanted me to pay what was due which was XXXX and some change. The first gentleman didn't even try to listen to me stating my payment was XXXX, and once I paid this off the account would be closed. I finally got to send a dispute on behalf after questioning it several times. I had questions on how this can happen, and he absolutely refused to help me what so ever. Just trying to get me to pay despite my understanding it should have been taken out of my account already. I finally went to pay over phone and there was a fee attach to pay over the phone. So not only did they drop my credit score for a payment that was never late, but they wanted me to spend extra to pay what was left. I called to get a person again, and once more had trouble getting any help. The woman stated my auto pay was canceled and said I must have canceled it. Which is not true. When it was set up I was told it would go until I didn't owe anymore. Again it was hard to get any answers out of her. When I asked about me getting marked late she said I've been late on my payment which is not true. I had one late in XX/XX/2016 which I quickly cleared up. In almost 3 years I've been on top of payments and not once was I ever told I was behind. She remarked saying I rarely called and I let her know I didn't have a reason to call. My payments came out on time with no worries all 3 years. Honestly I'm extremely frustrated because I've been working so hard to get my credit up, and at the whim of this company they decided to mark me late for no reason. Then when I try to get an answer I get no help just saying to pay the rest to close the account. Then the real kicker is make me pay a small fee to pay off the rest of my account. The money isn't the issue here. It '' s the fact that the customer service was utterly lacking and has an impact on my credit score. If I try to finance a car again, and it had to be with this company again. I'll just take an uber until I can pay the car off fully in cash.
P.s I'm adding screenshots to show how I've been on time for 3 years. How this has affected my credit score. Proof that I paid the remaining amount off. I dont have my bank statements included because I'm not sure if you wish to dig thru 3 years of bank statements, but I will be happy to provide that if it comes down to it.
|
| 12/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
So back in 2018 I decided to purchase my first vehicle ever off of a car lot. I browsed online. I found something I wanted and then I went to XXXX XXXX in XXXX XXXX, Arkansas. They took my info after I told them which vehicle caught my eye. Well I was told I couldnt get the one I originally asked for because of my credit and they would want me to put a higher down payment. Well I done traded my car I was driving at the time in for a down payment on a XXXX XXXX XXXX that they pretty much pushed on me. I seen the car through pictures only and they insisted I get XXXX to go with my XXXXXXXX XXXX for a down payment. Well I wanted another car. I thought I was being helped by a business with associates I could trust. Come to find out I was sold a car, taken advantage of and legally robbed of money, my car and my credit took a hit well they sold me a car that the motor was going out in. They took advantage of me so they could make a quick buck. I came back to the company numerous times about what the car was doing. They kept telling me it was a wire. Then I took matters into my own hands and had someone else check out the car. The motor or transmission was pretty much done. I went back to XXXX XXXX and begged them not to do this to me as I was a single/widowed mother/ wife of a serviceman and we were going thru alot of issues that year as it was. Last thing we needed was a car problem that was aloud to hurt us all the way around by law. We they gave me a XXXX XXXX Which was a lemon also but this time it didn't start acting up til about 3 months later. It had wire damage, track stability. Eventually it quit running. Everything on this XXXX was expensive. This company new what they were doing to me and what problems I was getting and didnt care at all but only for themselves just to make a quick buck. I've asked this company to please fix the vehicle and they refused. So I didn't want the vehicle anymore. I was stuck with a vehicle that had so many problems I didn't know what to do. Well now as of today I am being sued for XXXX because of the car loan which is thru credit acceptance. I understand that used cars are as is when purchasing but at the same times these car companies are hurting people left and right and getting away with it. First off, I was getting a car I didn't choose. Yet thought I was still getting a good car which was something to be proud off. Next these car salesmen find us women especially needy ones like me at the time, a quick paycheck. These men lied to me. They even blocked me on XXXX after I begged them numerous times to please help me with this car or give me something else. They blocked me and I was banned from the property. I shouldn't be sued for XXXX amon top ofl being XXXX over on money
|
| 07/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/XXXX I pulled a copy of all three credit bureaus and I noticed the creditor CREDIT ACCEPTANCE listed on my credit report were not reporting payments made to the account since XX/XX/XXXX appalled at this error I reached out to the major credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/XXXX via certified mail I included in this letter an explanation of the error along with a copy of the payment history from the creditor CREDIT ACCEPTANCE along with an government issue ID and a utility bill to correct my current physical location, I then waited 30 business days for a response from the bureaus the response was overwhelming that claimed despite evidence of the inaccuracies that this account was certified via the creditor to be reporting accurately and current. I then contacted the company 's regulatory department and was contacted by a company representative named XXXX XXXX XXXX XXXX, Compliance on XX/XX/XXXX she too had assured me that according FCRA they are required to report factual information to the credit agencies only I informed XXXX XXXX that is correct and questioned as to why the payments that I have been making on my loan are not being reported she went on to assured me that CREDIT ACCEPTANCE is reporting up to date payments on the account to the Major credit bureaus, I then explained to her further that I have copies of my credit reports and they are not reporting any of the payments made in the last 90-120 days she then asked if I could produce copies of my credit reports to further understand the error I submitted the copies via email address XXXX XXXX XXXX assured me she would submit this information " credit reporting department '' and reach back out to me regarding this incident. On XX/XX/XXXX XXXX XXXX did reach back out as promised and to my surprise XXXX said " The credit reporting department assured her that they are reporting accurate information along with payment history to the major credit bureaus and that I would again have to dispute the information with the credit bureaus as they have no control over what the credit bureaus report on my credit profile from their company and that they would not be able to reach out to the credit bureaus to correct this error ... ... .convinced that this issue will continue to go on and continue to deface my credit history I wished XXXX a great day and let her know on a recorded line as she informed me that I will be filing a complaint with CFPB observe in the documents also which is a FCRA violation of reporting incorrect information notice the amounts from all three credit bureaus are vastly different I have also attached the proof the the disputes submitted to all three credit bureaus along with the copies of the payments made to the creditor
|
| 12/27/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
Ive recently been made aware of consumer law and the violations that have been made against me. As a result of this im LEARNING how to undue all the damage that has been done over the years. One of these companies in violation of TILA and CFPB requirements is CREDIT ACCEPTANCE CORPERATION. i will attach all files needed. This company has not clearly and inconspicuously made clear to me if the amount was paid at purchase and if not and is to be credited in installments they also have not made it CLEAR the steps for me to take in which they will accept the payment coupon theyve sent to me numerous times along with asking for ADDITIONAL payment. I have tried to work it out with the company with a written notice AND affidavit of truth sent via certified mail. As i use the tracking number on the mail sent i can see that it has not been picked up and has repeatedly been avoided. I am excersing my right to express i see billing errors and want to dispute the amount since they are not being CLEAR to me what the amount is who the creditor is who the lender is when has it been paid and how can i properly endorse the coupon they send to me monthly. Also the company has not sent a statement or any mail since XX/XX/ it is now XX/XX/ at the time of this complaint and although they do not send statements monthly as required, they repeatedly call me asking to pay a debt.
The law codes for the violations that have been spotted are found under : 15 USC 1026.10 15 usc 1026.13 ( a ) ( 2 ) 4 and 7 15 USC 1605 determination of finance charge The latter violation is the biggest violation as it leads to other violations on the fals narritive that this has not already been paid for pursuant to 15 usc 1605 And the final violation spotted 15 usc 1666b Constantly reporting late payments.
The law codes that describe the fines for violations are found under 15 usc 1681m I understand that the CFPB has a process and a way of handling these complaints and as the consumer that is learning how to handle the violations i ask that you instruct me of any additional information for confirmation or investigation that you need from me. I will gladly cooperate with the CFPB on any information gathering reguarding this complaint.
I am aware of the fines for each violation being in between {$100.00} and {$1000.00}, no more no less. And i want the full {$100.00} per violation. I have a statement marked with the billing errors per violation.
Resolution of this complaint needed would be the fee for the violations made and the IMMEDIATE correction of the account according to the outcomes of the CFPB investigation. I authorize the CFPB to use their best discretion in determining a resolution with the violations seen AND not seen or expressed.
|
| 09/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Account reinstatement or redemption after repossession
|
|
Web |
|
|
This is the second complaint made via this website. The first being on XX/XX/2023 after the vehicle was repossessed. Upon going to my parking spot I realized that my vehicle was not there. After several inquiries to the apartment complex where I live, I came to the realization that Credit Acceptance must have had my vehicle repossessed. Upon speaking to a customer representative and a supervisor, they informed me that there was a problem with my automatic payments, and they had not received payments on our agreed payment arrangement for the months of XXXX and XXXX. I informed them that I was not aware of this problem and inquired why they did not send me any notices regarding the default payments via mail as has been the case in the past. The supervisor at the time stated that she was not aware of why that was, but if I wanted my vehicle returned I would have to pay a certain amount of money, or the vehicle would be auctioned. After the first complaint, Credit Acceptance stated that they sent out a notice. They further claimed that the person investigating the complaint was unable to reach me. However, the notices that were sent out were done on the actual date of repossession, XX/XX/2023 and addressed to my former residence. The second notice was sent to my current address on XX/XX/2023 discussing the investigation set forth by Credit Acceptance after I filed the complaint. There was no correspondence presented by the company to demonstrate that they attempted to send me any communication via mail or email regarding default payments or due process of repossession of the vehicle. They failed to mention that I did return the phone call by the person investigating the complaint, and that she stated that she would investigate the matter, and there was no more communication with my person. Considering that Credit Acceptance had not tried to communicate as all businesses/organizations do regarding a missed payment, it is my belief that Credit Acceptance utilized two months of missed payments to justify and make a profit not only on the remaining balance, but also on fees that would be accrued after the vehicle is auctioned. A tactic that I find to be very disingenuous as they promote their company as one of helping those acquire a vehicle when they can not get approved by other loan companies. For a company that prides themselves in helping people get into a vehicle, their lack to communicate caused an unnecessary financial burden. I had to cancel my auto insurance that will most likely increase my rate when I return to the company and get insured again when I get a vehicle. As a result of not having a vehicle, I had to find other means of getting to my destination that caused a financial burden as well.
|
| 05/28/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX NC XXXX. Worked a deal and signed the paperwork for a used car loan.
Credit Acceptance financed XXXX $ The down payment was unable to be met because of circumstances out of my control.
I contacted XXXX after canceling the check for XXXX $ saying I need to bring the vehicle In and that there was a hang up with the money wire me and my co-signer were expecting to arrive that day from a staffing company based on the west-coast.
XXXX continued to string me along and push the days out more and more to give me time to bring, XXXX $ to keep the vehicle in my possession.
On XX/XX/XXXX I successfully was able to get to the dealership in the hours that the owner was still present and he lied multiple times about the financing and my only option moving forward. I Willing gave the dealership all keys and property to the XXXX XXXX XXXX. My personal belongings and tools were in the back replacing the third-row seating. the owners father agreed that i am not to get any of my tools back until the third row seating was brought back. I agreed and assured them i would be back momentarily after calling an XXXX to get to my bosses truck to retrieve the third row. the owners son was swearing and acting foolish, wile I held professionalism. When returning the third row seating the owner take them out the truck and locks them away, and tells me Im XXXX and that Im not getting my belongings until he receives XXXX $ from me He threatens a Lawsuit. I proceed to step outside call my legal representation and am instructed to not leave. XXXX XXXX XXXX badge # XXXX responds at XXXX on XX/XX/XXXX after being dispatched for a call received from XXXX the owner of XXXX.I awarded all my property and turn over all of XXXX 's.
Currently Credit acceptance has not been able to get in-touch with XXXX, XXXX has relinquished the title and Credit Acceptance has a lien on it. I am being held responsible for a car loan and Payment for a Vehicle that XXXX Illegally Has for sale on there website showing inaccurate Mileage. Credit Acceptance is holding me responsible for the payment. XXXX XXXX XXXX is conducting illegal business in many ways, not holding up to do-diligence, and the Active car loan on my Report has cost me thousands and dropped mine and my co-signers Credit score.
They are in the process of actively attempting to commit fraud by keeping the Financed XXXX $ and resell the vehicle with out proper 10 day notification of sale of the vehicle i currently am responsible for and have legal ownership of, all at my expense.
As of XX/XX/XXXX I still do not have possession of the vehicle and have lost almost 30 days of work and income because of not having a means of transportation.
|
| 07/14/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I am who I am ( the original creditor ) of all things on my consumer file, I am not a credit repair agent nor paid attorney, I am sending this as myself the original creditor of all " alleged '' debts on my consumer file. I have been violated under multiple incidents by these consumer reporting agencies and will be seeking litigation if problem are not rectified immediately. The following rights of mine I believe have been violated and are causing punitive damages to my life as the consumer of the united states. ( Offenses number 1 ) 15 usc 1681 ( a ) ( 3 ) Consumer reporting agencies have " assumed '' a vital role in assembling and evaluating consumer credit and other information on consumers. I never gave XXXX, XXXX, or XXXX ( WRITTEN PERMISSION ) to have this information pertaining to my consumer transactions. Because I never gave this permission I believe this offense also falls under 18 usc 1028 aggravated identity theft ( A ) ( 1 ) ( offense number 2 ) Whoever, during and in relation to any felony violation enumerated in subsection ( c ), knowingly transfers, ( possesses, or uses, without lawful authority ), a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years. ( Offense number 3 ) 15 usc 1681 ( Exclusions ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device. The credit " alleged '' " inquiries " are a private matter and if they are or were factual they are not supposed to be on my consumer file and report. ( offense number 4 ) 15 usc 1692g I also believe is a section regarding validation of debts. Numorius accounts have be disputed and have come back as validated when I ( THE ORIGINAL CREDITOR ) haven't received any type of notice within five days to verify or validate these " alleged debts '' ( I DO NOT VALIDATE NOR VERIFY ANY DEBTS ON MY CONSUMER FILE ). Furthermore under 15 usc 1692g ( c ) The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer. All debts on the public and consumers are already paid for by the united states according to what I believe is 31 us code 3123 The Secretary of the Treasury shall pay interest due or accrued on the public debt. Now im not making threats but under 15 us code 1679g ( civil liablity ) Any person who fails to comply with any provision of this subchapter with respect to any other person shall be liable to such person in an amount equal to the sum of the amounts determined under each of the following paragraphs : actual damages, punitive damages and class action.
|
| 08/22/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
On XX/XX/XXXX I went in to XXXX XXXX to purchase a XXXX XXXX from an online advertisement I seen. When I arreived there, an employee advised me that the XXXX XXXX that I was looking for was available but was not currently on the lot because the owner was currently using it as there personal vehicle. Once I heard this, I lost interest! I was then pointed to a XXXX XXXX XXXX, which this certain employee advised me was priced at {$9000.00}. I then said ok I want it! I was then taken inside to a actual dealer named " XXXX ''. XXXX began by asking me how much was I looking to put down? I advied him that I only had {$1000.00}, XXXX then made a face as if to say no. He then said {$2000.00} was the least that I could put down, I then advised XXXX that I did not have that amount of money at that time. XXXX then said ok, do you have {$1500.00}? I said no but I can get it, XXXX then said can you can drive off with this car right now if you can get me that {$1500.00} and then owe me {$500.00}. I told XXXX to give me a second, I then went into my phone and transferred $ XXXXout of my checking account. I then advised XXXX that I had the {$1500.00}, he said ok. He went on the computer for a couple of minutes looking for loan companies to finance the car. After about 5 minutes, XXXX advised that he had found a company name " CREDIT ACCEPTANCE '' to finance the car. XXXX said Credit acceptance would finance the car and my total would be around {$16000.00} and some change ; I agreed. While I was waiting, XXXX advised me to pay attention while he read the contract to me, when he was finished, XXXX motioned me to sign what he had just read to me Electronically. I signed without even thinking because this was my first car and I didn't know the ins and out about anything, so I just singed the papers Electronically, albeit under the impression that the loan agreement was for a total of {$16000.00} and some change. Once the deal was made I drove off of the lot happy thinking that this was a good deal, however, upon reviewing the contract with a family member, I was notified by that family member that my loan was for a total of {$36000.00}!!! And out of that {$36000.00}, XXXX was subtracted from it as a down payment on my part. As I've stated before, I only put {$1500.00} down as a down-payment. So as you can see, I was baffled by this and right away called XXXX XXXX for an explanation??? They gave none, I then called the loan company, and they advised me that it was nothing thry could do because I signed the contract. In conclusion I ask that this matter be looked into because this has cost me financial burdens, and I would like for this to be reversed and I be compensated for the money spent on this egregious loan.
|
| 09/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Hi, Thank you for taking the time to read my complaint.
First I would like it to be noted that I have already dispute this information with the company and credit reporting agencies directly neither have taken action to correct inaccurate misleading information on my credit report.
In XXXX of this year I noticed my auto lender Credit Acceptance paused reporting to the 3 major credit agencies. Upon doing some research it was due Covid-19 in a effort to freeze account statues to limit negative impact to their customers experiencing hardships. However I never requested such a freeze and continued to make my monthly payments on time each month as I always have. The very next month XXXX of this year when they resumed reporting I got an alert on a credit monitoring site my account was 120 days past due. After seeing this I immediately new this inaccurate I've made every payment on time and have the bank records to support this fact. I disputed this information with the company and the credit reporting agencies each verified it as accurate even though I attached my bank statements for the months in question XXXX- XXXX and XXXX showing I made my payments on time.
Finally today I decided to reach out to credit acceptance by phone they were no help and said I would have to dispute it again even though they did not corrected the first time. I asked the rep to list all the payment dates of the last year she verified I made every payment on time.. and then proceeds to tell the delinquent payment was from the first month I opened the account back in XX/XX/XXXX? and that that's why I got the late payment in XXXX almost 5 years later. I kindly explained to her if my account was delinquent for 5 years they repo 'd the car and I would have been dinged with 30-60-90-120 late payment status a long time ago which you will see in the attached file my account has reported in good standing from the time I go this lone until the time they decided to pause reporting. You will also see the reporting is inconsistent across all 3 reporting agencies for example one of my reports shows 90 days late the next month 120 days late and then next month back down to 60 days late how is this even possible. How can a account be on time in XXXX and then 120 days past due in XXXX when 120 days have not past between periods. I am requesting they remove these misleading inaccurate late payments as it is causing me great hardship I have already been rejected from one lending opportunity because of this please help me correct this misleading information thank you. I have attached my credit report showing my good history until their reporting error as well as my bank statements showing I made my payments on time every month.
|
| 09/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, and XX/XX/23, I disputed the completeness and accuracy of this closed account on my consumer credit report and it has come back verified. I do not believe Credit Acceptance properly investigated this account because there are obviously inaccuracies.
The date open, date closed, the payment status, and the date of last activity are all reporting different information to XXXX and XXXX. There are clearly quite a few inaccuracies that are being reported to the different credit reporting agencies. My consumer credit report is an indication of the discrepancies.
Credit Acceptance was also contacted and still has failed to properly conduct an investigation and correct their errors. Based on 15 usc 1681i paragraph ( 5 ), it states that any information that is disputed by a consumer that is found to be inaccurate or incomplete or can not be verified that the consumer reporting agency shall promptly delete. Therefore, my question is this, clearly I have pointed out several inaccuracies on this one account reporting to the credit reporting agencies, so why havent this account been deleted from my credit report when Credit Acceptance has willfully violated the FCRA? This matter has been brought to Credit Acceptance attention regarding the various inaccuracies on several occasions especially since I have been disputing the accuracy of this account for the past several months which I have a copy of every single letter to prove it along with the letters from the bureaus stating the account has been verified which I cant see how an account has been verified as accurate with so many discrepancies being reported for the same account to different credit reporting agencies.
Lets also take into consideration the date of last activity which is also among the several different discrepancies that is being reported from this one account. One bureau is reporting one date and another bureau is reporting a totally different date. This is a manipulation of the statue of limitations since I can not tell when this account is supposed to fall off my consumer credit report. This is a clear indication that the credit reporting agency was provided with different information on one account. This type of inaccuracy is causing me severe stress and is a financial misrepresentation.
I am requesting that the account be removed completely from my credit report due to the inaccuracy and violation of my consumer rights under the FCRA .I believe that addressing these issues promptly is crucial to maintaining the integrity of my credit report and ensuring that my financial history is reported accurately. I appreciate your attention to this matter and look forward to a resolution.
|
| 04/05/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
In XX/XX/XXXX my bank didn't pay my car loan because my overdraft protection was accidentally removed. I noticed in XX/XX/XXXX that my car payment with Credit Acceptance wasn't taken out I contacted them on XX/XX/XXXX asking about my payment the representative said I had a payment scheduled for XX/XX/XXXX, on XX/XX/XXXX no payment was reflected on my account. I called again on XX/XX/XXXX and was advised again a payment was scheduled for XX/XX/XXXX, no payment was taken out. On XX/XX/XXXX I received a notice from the credit bureau showing my car not was reported as late and my credit score dropped 78 points. I contacted Credit Acceptance again this rep told me I had a payment scheduled to come out on XX/XX/XXXX, I asked was it other ways I could make my payment she said online I checked it would not allow me to log in I called back in and the rep told me I needed to create a new again because they no longer used XXXX XXXX for their payment company. I still wasn't able to make a payment online because the system said I had a payment scheduled in the system. I called back and was advised my account needed to be deactivated to allow me to make a payment online, I made a payment. I still haven't received any correspondence advising me on my loan being past due or that their was an issue with their system. On XX/XX/XXXX I put in a complaint with the better business bureau after calling again to the company and no one could explain why my payments were not being deducted. On XX/XX/XXXX I received a call from a rep in the compliance department who advised me my auto pay was XXXX, she then explained I could make my payment online and explained why the payment did not go through she could not explain why the previous reps did not know this or why they would tell me to check with my bank because my bank was blocking the payments ( which was incorrect ). I received another call from that same compliance rep today XX/XX/XXXX advising me she would place notes on my account but she could not remove the late payment charges on my credit. Because of the miseducation of the reps of Credit Acceptance, I can no longer purchase my house and will be evicted from my home because it is showing my car loan as past due for an error on their part. I can understand XX/XX/XXXX payment issue but going forward that was a issue on the company, I was also told that when I missed a payment before they would change my biweekly payments from {$210.00} to {$230.00} and this would not report my car loan as late but when I spoke to the compliance rep today that was incorrect. I would like the late payment charged removed so that I can get approved for my mortgage as well as get a better company to handle my car loan.
|
| 06/27/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchased a XX/XX/XXXX Chevy Silverado XX/XX/XXXX from XXXX in XXXX. I test drove the vehicle and it appeared to be sound. I drove the vehicle to my job location XXXX. Upon arrival the vehicle began hesitating and dying at stop lights. I checked the oil and it was down XXXX quarts. The engine light came on. I topped off the oil and noted the oil light was acting irregular. In XX/XX/XXXX I put my vehicle in the shop. The shop confronted me and said the oil sending unit was bad. It remained in the shop for XXXX week until the repair was made. Later that month I was experiencing the transmission shifting irregular and not changing gears until reaching high rpm. The vehicle died at the stop lights or upon breaking abruptly. I constantly checked the oil and after XXXX mile trips it would use XXXX quart of oil. At the end of XX/XX/XXXX I put the vehicle in the shop for XXXX weeks into XX/XX/XXXX and they replaced a motor mount, oil valve cover gasket, replaced the spark plug wires and spark plugs and the shop did a drip into the pistons claiming the rings were seized. Than seemed to address the oil consumption. I was still having issues with the transmission after XXXX miles dying coming to stop changing gears at high rpm. I drove back to XXXX. and took it to XXXX on the XX/XX/XXXX. On the XX/XX/XXXX they told me that the torque converter was fried. A Superior agent approved a used transmission from a wrecking yard on the XX/XX/XXXX. On the XX/XX/XXXX the truck was picked up. I paid the XXXX deductible.
On the XX/XX/XXXX we traveled to our kid's house XXXX for the weekend and encountered the very same problem with the transmission. We stopped in XXXX for gas and the truck would not start. XXXX towing came out with a wrecker and hauled our vehicle XXXX. We had to rent a car XXXX to return back XXXX where we are working. We got the truck in too XXXX. The service manager called this morning and stated that XXXX lifters needed to be replaced. He quoted XXXX for the repairs. When I asked him about the transmission he said they had to replace the lifters XXXX. I spoke to XXXX who is the Service Manage XXXX.
I purchased a service plan with the vehicle. They would not honor my past repairs and they are dragging their feet on the repairs to the Vehicles' transmission. We had the extended warranty plan, Superior Plan, on the truck
I have owned this vehicle paying XXXX per month going XXXX months. My repair on this vehicle is well over XXXX bringing the monthly payment to XXXX per month not counting the cost of the transmission repair XXXX
I have had to rent vehicles while my truck was in the shop in the amount of XXXX on XXXX separate occasions. The rental were XXXX days at a time.
|
| 06/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XX/XX/XXXX Credit acceptance received my letter regarding law violations for reporting my information to the credit reporting agencies without my consent.
The reporting of this account is in violation of 15 USC 1681a, The Fair Credit Reporting Act [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit.
I am writing in regard to the above-referenced account/s and transactions. This vehicle was purchased at XXXX XXXX XXXX, in XX/XX/XXXX.
I have recently come across information from the Federal trade Commission ( FTC ) more specifically the GrammLeachBliley Act 15 USC 6802 obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general a financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Credit Acceptance did not disclose this information to me that is required by federal law.
Credit Acceptance knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties.
Credit Acceptance knowingly and willfully withheld information that explained how I the consumer can exercise that nondisclosure option.
|
| 06/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
This company credit acceptance and its predatory lending and finance hidden charges have destroyed me financially and otherwise this company is reporting 35 or more late payments of 90 days on all my reports destroying any possibility of getting another car loan or any other sort of credit products due to the erroneous and I wish I was a lawyer to say illegal tactics brought forth upon me and my family. I have asked this company to delete and update the reporting on my account to reflect accurate information they literally just laugh at me and right away my credit reports get dinged with late payments added instead of deleting them.in all my years I've never seen a company purposely and maliciously add on 30 or more late payments on one 's report its something that I will never forget because it's already a struggle and having this company do the types of things they're doing and the credit reporting agencies actually allowing such mess is another reason why I'm making this report.my balance is as to this company 's calculations XXXX dollars on a vehicle that when I bought it I put XXXX down payment and had a total price of XXXX which this company upped the car price and then added the down payment which if I show you the paperwork is kinda suspect.i bought the vehicle in XX/XX/XXXX and I stopped paying for the vehicle in XXXX of XXXX i did not make another payment until the vehicle was repossessed and i paid XXXX dollars or so to take back then I never paid until I called credit acceptance to come pick up the vehicle as a voluntary surrender they picked up in XX/XX/XXXX when this account was supposed to be closed they finally closed the account in XXXX XXXX.there should be no reporting on this account at all especially a reporting of a balance that's not accurate and not what was the agreed upon price of vehicle and my down payment was disguised as something other in the final paperwork which I have copys of.theyre charging some kind of daily compound interest that no one going thru financial health hardship can overcome.i had a XXXX XXXX on XX/XX/XXXX my birthday XXXX XXXX XXXX on XX/XX/XXXX 1 year before and now almost 2 years later I'm still dealing with this financial nightmare. They say I owe them XXXX dollars however are willing to settle for XXXX dollars. Does that even make sense? They're charging me interest and late payments on a vehicle I haven't had since XX/XX/XXXX please all I'm asking I'll pay you guys XXXX what your asking because that's about what I owe I'll pay please delete this payment history and account off my report after payment that's my resolution I'm going to borrow XXXX XXXX from family to hopefully put this nightmare behind me. I hope this helps
|
| 10/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
- After four years of owning my beloved XXXX XXXX, it stopped running during a WI winter, I needed a vehicle so I searched online- I found an SUV with a {$5500.00} sticker price - I had {$5000.00} cash on hand, and was willing to pay in full - Dealership declined as I was short {$500.00} and convinced me to accept a deal that required {$1500.00} down payment if car loan was opened. He pitched a guaranteed increase in credit score, price tag would not change, and any malfunctions would be covered if added on Gap insurance and warranty, all because he could not budge on the cash offer - I left that night, he called me back with a better deal desperate for a car I return via XXXX, car seat in tow - He offered to trade my inoperable car for to shave the cost down.
- I agreed to the terms and initiated the car loan XXXXXXXX XXXX XXXX - During signing it was revealed the true cost would total nearly XXXX. Which, although I was upset about the hidden fees, I could not refuse due to my need to get back and forth to work and my 18 month old to child care - By XX/XX/XXXX, the truck 's engine went out - I went back and forth between warranty holders, credit acceptance and XXXX XXXX regarding coverage for the vehicle 's engine- this was a three month process - Continued to pay in full for 8 months XXXX - XXXX {$480.00} ~ XXXX paid off - In XX/XX/XXXXXXXX XXXX I was informed Insurance, nor warranty did not cover the costs of the {$7000.00} job as quoted by XXXX- I then called Credit acceptance and informed them that the cost of the repair exceeded the cost of the vehicle and I would like to use the remainder of my loan to acquire a new vehicle. To which they stated they could not help, but I had to continue to make those payments to settle to XXXX debt. Around this time they quoted and reported to the credit bureaus that it was an {$8500.00} debt ( the amount the loan began with ) - During another phone conversation with CAC in XXXX of XXXX, I informed the supervisor that I wanted to surrender the vehicle, to which they denied me the right.
- In XXXX of XXXX, I called CAC to once again come to an agreement. The associate explained there was nothing they could do and I still need to pay every month. I explained to them that I will not continue paying the nearly {$500.00} bill for a vehicle that hasnt worked in months, so it would be best if they just picked it up.
- By the end of the month, CAC repossessed the vehicle, closed the account and reported to the credit bureaus an involuntary repossession - After repossession, the vehicle was sold in a local auction - 3 years later, Credit Acceptance is reporting increasing values to credit bureaus, with a balance now exceeding {$9400.00}
|
| 07/07/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchased an ( Infiniti FX35 XXXX ) from a car dealer called XXXX located in XXXX, XXXX. During the contract signing, everything was signed digitally on their computer system. After signing the contract, they only gave me the printed copies of the extended warranty 's documents and told me that their printer suddenly developed fault and promised to print and mailed it through XXXX by the following day.
During this transaction, I made a down payment of {$4500.00} to the dealer, and the signed contract was supposed to be : Vehicle Price = $ XXXX+ Extended warranty = $ XXXX+ Taxes and others = $ XXXX+ Based on the above break down, the total amount was $ XXXX+,.
My monthly payment was {$430.00}, the term of the agreed contract was supposed to be 30 to 36 months.
After one month I decided to cancel the extended warranty due to the fact that they refused to fix the car because the car had multiple issues which they did not disclose to me during purchase, all issues came up when I drove the car from XXXX to XXXX in XXXX, the following day I called them up a made a complaint about faults I discovered, they advised me to take the car to a workshop and inform the warranty company, I did just that but the warranty company refused to pay because the cost was up {$2000.00}.
After I made up to nine months payment consistently, I decided to call up the company that financed the car by name " Credit Acceptance '' and required to know my balance, at that point they inform me that my outstanding is $ XXXX+, and term of the contract was increased to 60 months as against the 30 months which I signed for.
At this point I asked them about how much they did finance the car, they told my $ XXXX+ I asked them why and how did they pay up to $ XXXX+ because I made a down payment of {$4500.00} which supposed bring down the balance to $ XXXX+ before the financing, at that point they told me '' we know nothing about your down payment, call up your car dealer and ask them ''.
Both sides have been pushing me around.
( 1 ) I signed for 30 months contract not 60 months.
( 2 ) The dealer tricked me they were going to send the contract documents the following day because printer was faulty, till this time the contract has not been sent to me.
( 3 ) The down payment I made could not be accounted for.
Please I really need help, I am still new in this country struggling to meet up.
If I should be paying {$430.00} on a monthly basis, meaning I will end up paying {$25000.00} to the lender adding to the {$4500.00} down payment making it {$30000.00}, I did not bargain for this.
This car is a XXXX infiniti FX35, with XXXX miles during purchase.
Please contact me if you need more information.
|
| 01/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Notice of billing error ( 12 CFR 1026.13 ) XX/XX/2022 RE : Account number : XXXX To whom may address my concerns, I have noticed several billing errors in the Truth-in-Lending disclosures section of the " Retail Installment Contract and Security Agreement ''. The first one being the number of payments as well as the amount of payments seems to be inaccurate on the Pavment Schedule, 16 CER 433,1 ( d ) which describes a purchase money loan in regards to the truth in lending disclosure is defined as : " A cash advance which is received in return for a " finance charge '' within the meaning of the truth in lending act and regulation z, which is applied, in whole or substantial part, to purchase of goods or services from a seller who ( XXXX ) refers consumers to the creditor or ( XXXX ) is affiliated with the creditor by common control, contract, or business arrangement. " Under Regulation Z also known as truth in lending the itemization of payments should mirror the finance charge amount as it is " the dollar amount the credit will cost me ''. The next billing error is the " down payment '' on the itemization of the amount financed. In pursuant to 15 U.S.Code 1605, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction.The {$3000.00} downpayment placed under section " XXXX '' which references gross trade-in ( if negative enter O here and enter the amount on line XXXX ), is in violation of 7 CFR 1436.10/c ) The down payment may not include any trade-in, discount, rebate, credit, deferred payment, post dated check, or promissory note to the supplier or contractor.
The next billing error can be seen on the amount of credit provided to me or on my behalf. There is no authorized user other than the appointed attorney-in-fact by the consumer to receive any credits on behalf of the consumer. I am demanding additional clarification including documentary evidence of the procedures used to come up with these itemized amounts in accordance with Generally Accepted Accounting Principles ( GAAP ).
These billing errors may be assumed to be a willfully intent on misleading and or deceiving the consumer of the character/ amount of any debt pursuant to 15 U.S.Code 1692e. All debt obligations and securities are owed to the United States 18 U.S.Code 8 Do NOT hinder nor delay the delivery of the consumer goods associated with the transaction.
|
| 05/10/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX Social Security # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, GA XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, PA XXXX XXXX NON-FCRA OPT-OUT TAKEN - HARD INQUIRIES DISPUTES : I have opted out of my public information with XXXX, and I believe that requesting the deletion of any inquiry based on any legitimate connection to a public record vendor such as XXXX is within my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Transactions Act ( FACTA ) and the Fair Debt Collection Practices Act ( FDCPA ). In review of the numerous hard copy disputes on my credit report, I am requesting only the proper protocol to be adhered to in order to maintain the legitimacy of the hard inquiry, that includes an actual name of the person involved with any company that pulled a hard review of my credit history, but in addition a copy of the actual report ascertained from such a review. If these items can not be produced, then by deductive reasoning the hard inquiry is bot 100 % legitimate. Accordingly, under review of 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ), I request the deletion of the following lists of hard inquiries as follows : I demand my rights be protected based on the 2020 Edition of the Privacy Act published by the U.S. Department of Justice.
LISTINGS OF ALL HARD INQUIRIES I DISPUTE AS DAMAGING TO MY CREDIT PORTFOLIO PLEASE DELETE THE FOLLOWING UNAUTHORIZED INQUIRIES : CREDIT ACCEPTANCE XXXX XXXX XXXX XXXX, MI XXXX XX/XX/XXXX IMMEDIATE ACTION REQUIRED : PLEASE INSERT A BLOCK ON MY FILE FROM ALL FUTURE PROMOTIONAL REVIEWS THE FOLLOWING ATTACHED REVIEWS OF MY CREDIT IS A DISASTER AND I WOULD HAVE NEVER HAVE AUTHORIZE SO MANY REVIEWS. I HAVE DELETED ALL APPLICATIONS SUCH AS XXXX XXXX AND XXXX XXXX. PLEASE DELETE ALL OF THE ATTACHED CREDIT REVIEWS AS THEY WOULD HAVE NEVER BEEN AUTHORIZED. PLEASSE BLOCK MY CREDIT REPORT INFORMATION FROM ALL UNAUTHORIZED INQUIRIES FROM THIS POINT FORWARD : This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX
|
| 11/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In Pursuant to 15 USC 1681a ( 2 ) ( B ) Anything with my credit card which defined in TILA is my SSN should be excluded from my consumer report. This is hurting my lively hood and I cant apply for anything. I am demanding that you remove this account from my consumer report I hereby give your Company notice pursuant to 15 USC 1602 ( k ) that your Company never provided an adequate notice which clearly & conspicuously mentions the pertinent facts of this transaction. Your Company didn't even inform about the Cost of Credit and the only evidence of the indebtedness was just a computer-generated agreement.
According to 15 USC 1602 ( k ), the term " adequate notice '' means a printed notice to a cardholder which sets forth the pertinent facts clearly and conspicuously so that a person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning. Such notice may be given to a cardholder by printing the notice on any credit card, or on each periodic statement of account, issued to the cardholder, or by any other means reasonably assuring the receipt thereof by the cardholder.
Since adequate notice was not given as per the above-mentioned section, I couldn't understand its meaning which is a violation under 15 USC 1602 ( k ).
Further, pursuant to 15 USC 1601 ( a ) a consumer must be aware of the cost of transaction. Since I was not aware of the transaction therefore made an uninformed decision and it resulted in multiple billing errors, and unfair credit card practices.
From your end, I have not benefited from this transaction which is again violation of 15 USC 1602 ( p ).
According to 15 USC 1602 ( p ), The term " unauthorized use '' means a use of a credit card by a person other than the cardholder who does not have actual, implied or apparent authority for such use and from Which the cardholder receives no benefit.
I hereby request you to do the below-mentioned things ; 1. Enter your request here ; Furthermore they used misleading means to attempt to collect an alleged debt, In pursuant to to 15 usc 1692e ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action.
This is hurting my lively hood and I cant apply for anything. This has affected my mental space and stressed me beyond measures that it has caused my mental health to get to it's lowest point. I am demanding that the account with XXXX, XXXX XXXX, and XXXX XXXX be deleted from my consumer report
|
| 08/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Me and my husband are victims of predatory lending. We financed our XXXX XXXX XXXX back on XX/XX/XXXX through Credit Acceptance a month after our bankruptcy was discharged. Both the dealership XXXX XXXX XXXX and Credit Acceptance were aware of the bankruptcy because we told them plus it was on our credit reports. The price of the vehicle, the condition of the vehicle, Credit Acceptance expert knowledge of knowing statically we would not be able to pay the loan back and loan terms are grounds for predatory lending. The condition of the XXXX was in bad condition with work needed to the car within the first 3 months of buying the vehicle. The vehicle seems to have been in a wreck or flood damage prior to purchasing it. The cost of the loan totaled {$20000.00} for a XXXX XXXX that was in bad condition at the time of sell. Credit Acceptance also knew that my husband job status was per diem ( no guaranteed hours at his place of employment at the time of purchase and that I did not have a job at all other than being a Realtor which had no hours and stricly commission based and that my only transition ever was less than {$5000.00} that year. Our bankruptcy was discharged on XX/XX/XXXX a month before the purchase date. Which was strategically done because we went to the car dealership XXXX XXXX XXXX 2 weeks after the bankruptcy with both Credit Acceptance and XXXX XXXX XXXX knowing we had a bankruptcy 2 weeks prior and they gave us the car to drive home that day and asked us to come back 2 weeks later on XX/XX/XXXX without explaining why. Today we understand that we were victims of deceptive, abusive practices and suffer from predatory lending. Credit Acceptance provided an over priced loan for a car in bad condition to consumers they knew could not afford to pay them back. Predatory lending practices, broadly defined, are the fraudulent, deceptive, and unfair tactics used to dupe us into a car loan that we can't afford. Burdened with high car debt, we are straining just to keep up the monthly payments and Credit Acceptance is unwillingly to forgive debt even though they are experts in the lending industry and knew statistically that we would not be able to make off our car loan. This is unfair and deceptive marketing practices, and we deserve restitution as customers. This is a violation of our rights 15 us code 45c states ( b ) Enforcement by the Federal Trade Commission ( 1 ) Unfair or deceptive acts or practices A violation of subsection ( a ) shall be treated as a violation of a rule defining an unfair or a deceptive act or practice under section XXXX ( a ) ( XXXX ) ( B ) of the Federal Trade Commission Act ( 15 U.S.C. 57a ( a ) ( 1 ) ( B ) ).
|
| 03/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
In XX/XX/XXXX, I filed Chapter XXXX bankruptcy. As a result, I was allowed to maintain possession of my assets which included a vehicle financed through Credit Acceptance. The payment agreement for the bankruptcy was wage garnishment, but unfortunately I was laid off due to medical reasons and I could no longer maintain the payments so my bankruptcy was dismissed. Shortly thereafter, Credit Acceptance began pursuing me for payments. I explained that the vehicle was broken, it had been towed and I was not able to pay so I offered to voluntarily surrender the vehicle which Credit Acceptance declined so the vehicle remained in tow storage which accumulated more debt.
As you can see Credit Acceptance failed to properly report the loan to the three bureaus at the time the loan was acquired in XXXX. It wasnt until XX/XX/XXXX that they began reporting the vehicle as 120 days late, XX/XX/XXXX - XX/XX/XXXX it was reported 90 days, XX/XX/XXXX - XX/XX/XXXX 90 days late and finally in XX/XX/XXXX it was reported as a collection account. The conflicting and erroneous information during this time frame was date of last activity was reported as XX/XX/XXXX to XXXX and XX/XX/XXXX to XXXX. No date was provided to XXXX. However, the opening date was reported as XXXX XX/XX/XXXX to XXXX, but it was reported as XXXX XX/XX/XXXX to XXXX and XXXX.
Considering this, I started an investigation disputing inaccurate information begin reported for the account. Neither verification nor validation documents were provided. Instead, the account was permanently removed from XXXX. It was also removed from XXXX and XXXX, but returned a short time later without any form of communication from Credit Acceptance. I continued to dispute the account through XXXX, but I still did not receive any correspondence from Credit Acceptance. Once again, the account was deleted from XXXX and XXXX, but returned this time as a charge off. It is no longer being reported to XXXX.
More recently out of nowhere on XXXX XX/XX/XXXX the comments were updated from collection account affected by natural disaster Chapter XXXX bankruptcy dismissed fixed rate to collection account auto Chapter XXXX bankruptcy dismissed fixed rate. This vehicle was never affected in a natural disaster. Additionally, after being contacted by XXXX XXXX in reference to verifying the account as charged off, Credit Acceptance changed the status of the account from Closed, Charge Off, Collection to Open 120 days late XX/XX/XXXX - XX/XX/XXXX. Today my credit report was updated and Credit Acceptance conveniently changed the account again this time only with XXXX to show 90 days late XX/XX/XXXX - XX/XX/XXXX
|
| 03/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Hello, Earlier this year I had financed a vehicle at the XXXX XXXX XXXX of XXXX Oklahoma. They did not follow Truth-in-Lending requirements. I asked " can you explain to me how your APR works ''? their response to me was ; " you can probably explain it better than I can ''. Being I wanted my truck back I nodded along. There is also a requirement that I have the mouse in my hand checking boxes in the financial document while the finical officer of the company explains things to me.
The credit company that did accept me as a new client to provide financing for me loan was Credit Acceptance Company. I contacted them after I had made 3 monthly on time payments. I was even making mid-term payments. I asked them " can you help me with licensing this vehicle so I do not have dealer tags on it, and can legally drive it around with my full-coverage insurance ''? I then went on to further explain to the person from credit acceptance company I was speaking with the something I explained in the previous paragraph of this complaint. The person on the phone in a low tone apologized to me, and cleared this transaction, and credit look up from ever taken place on my credit history.
This is the time I called the dealership XXXX XXXX XXXX of XXXX Oklahoma. The dealership told me they were having troubles locating the title for my vehicle. I played phone tag for about a week. My mother was the previous title holder. Her and I drove to the XXXX XXXX XXXX ( Oklahoma version of DMV ), and we preformed a title exchange there claiming the truck as a gift because there was no money exchanged between her and I. I have a title from the state of Oklahoma that has my name, and my name alone on it. This truck is legally mine now.
XXXX XXXX XXXX of XXXX is claiming to have a mechanic 's lien on my vehicle in my dad 's name because he is the person who traded the truck in. How do they have a lien on a vehicle that is in someone else 's name?
My conclusion that being the truck is mine, and XXXX XXXX violated consumer protection laws via not explaining all the elements of the loan contract to me. I mentioned that I was interested in finance to the person conversationally, and suddenly they no longer need to explain elements of the contract to me? Being I am poor I would love it if I could receive some kind of assistance to make XXXX XXXX learn that when the form says the client has to check the box ; the client has to check the box. I also feel I should have had some kind of official summons been severed by an officer of the law with a legal document as they occasionally due in their line of work.
Thank you for your time and considerations, XXXX XXXX.
|
| 07/13/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
15 U.S. Code 1692a - Definitions As used in this subchapter ( 2 ) The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium. Thank u Credit acceptance for stating in the response you sent through the CFPB on XX/XX/2022 that you halt ( cease ) all written collection efforts and telephone communications with me the consumer thank you again for providing me with evidence Credit acceptance you still in violation of federal law pursuant to 15 USC 1692a ( 2 ) Congress stated using any medium the three major credit bureaus are used as medium for communication so you are still in violation of the fair debt collection practices act you are still in communication with me through the three major credit bureaus pursuant to 15 USC 1681a ( d ) ( 1 ) consumer report is use for Communication remove this account from all three major credit bureaus immediately if not I will send my evidence and a Affidavit of Truth to you and to the MichiganDepartment ofAttorney General : Consumer Protection XXXX XXXX XXXX XXXX, MI XXXXand to the Consumer Financial Protection Bureau and to the FTC and to the Office of the Comptroller of the Currency and will bring lawful actions against your corporation for your nonfeasance act and defamation of character with a invoice. I will consult with my legal counsel for suit if need it. I will hold u liable to pursuant to 15 U.S. Code 1692k - Civil liability ( a ) AMOUNT OF DAMAGES Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) any actual damage sustained by such person as a result of such failure ; ( 2 ) ( A ) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding {$1000.00} ; or ( B ) in the case of a class action, ( i ) such amount for each named plaintiff as could be recovered under subparagraph ( A ), and ( ii ) such amount as the court may allow for all other class members, without regard to a minimum individual recovery, not to exceed the lesser of {$500000.00} or 1 per centum of the net worth of the debt collector ; and ( 3 ) in the case of any successful action to enforce the foregoing liability, the costs of the action, together with a reasonable attorneys fee as determined by the court. On a finding by the court that an action under this section was brought in bad faith and for the purpose of harassment, the court may award to the defendant attorneys fees reasonable in relation to the work expended and costs
|
| 01/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Consumer complaint : Credit acceptance has acquired full rights title interest on a vehicle that I've purchased. They're operating fraudulently and they know it.
Facts : On or about XX/XX/XXXX I purchased a vehicle from credit acceptance. I've entered into this contract without full disclosure. Credit acceptance knowing and willingly took advantage of me and my consumer credit. I was given false and deceptive information. I was told that a downpayment of { {$1600.00} } was needed in order for me to drive off the lot. Credit acceptance, failed to clearly and conspicuously disclose to me that a Finance charge, WAS the SUM OF ALL CHARGES, and never informed me of my RIGHT to include my insurance into the finance charge. I was never given notices that comes along with consumer credit transactions. I was never informed of my right to rescind either, full disclosure of my right to rescind. 2 ). Transparency regarding the process of the consumer credit transaction/application being the financial asset. 12 CFR 360.6 ( 2 ) as well as self liquidating paper, 17 CFR260.11b, False and deceptive information 15 USC 1692e and 15 USC 1605 and 15 USC 1635 ( a ) and 15 USC 1611 ( 1 ) ( 3 ). Due to the facts of said violations affiant rescinds the contract with Credit acceptance, which was sent via certified mail with return receipt. Credit acceptance is knowingly damaging my reputation thus, has caused me extreme emotional distress and placed me in a state of poverty, fear, and uncertainty of the financing system. I have wanted to buy a home but I am unable due to the negligence of Credit Acceptance and their reporting 's on my consumer report, which I have never given written consent for them to do so.
Credit Acceptance has been deceptive in their dealings. Under Law they are required to report any and all indebtedness exceeding {$600.00} and issue a 1099C. On or about 12/11/2022, I contacted the IRS to ensure my 1099C was issued. No such form existed for me. Under U.S Code 26 CFR 1.6050P-1 ( i ) and the reference guide used that describes the detail of the 1099c : A. ( Bankruptcy ) B. ( Other Judicial Debt Relief ) C. ( Statute of Limitation or Expiration of Deficiency ) D. ( Foreclosure Election ) E. ( Debt Relief From Probate or Similar Proceeding ) F. ( By Agreement ) G. ( Decision or Policy to discontinue Collection ) triggered the issuance of a 1099C.
Credit acceptance has violated the TILA act and taken advantage of me is an understatement. They have caused great harm and grief to me and taken advantage of the law. Credit Acceptance has also failed to provide the original contract in its entirety.
|
| 06/25/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
In XXXX I purchased a XXXX XXXX XXXX XXXX XXXX all white from XXXX dealership located on route XXXX in XXXX New Jersey at the time I was driving over the road because my occupation is XXXX XXXX I seen the car advertisement on XXXX XXXX And the price of the car was {$7000.00} and some change. However, I was told when I called to acquire about the car that they had to do a credit check and when the dealership ran my credit & they said I was good so I only had to put down {$1500.00} to take the car off the lot. Due to the lack of knowledge & the dealership did not fully explain the loan process they tricked me into a loan Process that turnt out to be 3 times more than what the car was worth & the car was a lemon. The Service Department reset the computer on the car to hide the check engine light so I wont see that it was a defect on the car and the radio did not work. three weeks later the engine light came on I reported to the dealership they forward me to the service department they gave me the runaround claim they couldnt get the piece which was the Crank sensor. Then when I go into the service department one of the employees claimed I have no warranty when the dealership told me I had a warranty and then I reported to Credit Acceptance about the extra fee the dealership tried to charge me & the defects on the car and Credit Acceptance did nothing about it. I feel as though Ive been taken advantage of and due to this car loan on my credit report Im not able to get credit cards, Im not able to start my trucking company because the dealership sold me a lemon and they did not fully educate me on the loan process because I would of never bought a XXXX car thats three times more than what its worth it makes no sense. I XXXX XXXX XXXX already paid that car off and I feel as thought I been Robb both ways Pocket and credit wise because I have to pay for them selling me a lemon tricking me into a loan. Before I started this Complaint I called Credit Acceptance to gather information before submitting and one of the employees did not want to give me to Abstract for the complainants she claimed the supervisor is not available, however one of the employees claim because the complaint its wasnt mailed in and it was over the phone its not valid when every phone call suppose to be recorded for insurance purposes & one of the employees took my complaint down over the phone when I filed it because the investigation department contacted me back and also they was no help at the time I was driving state to state I have proof of my occupation at the time of this purchase so they knew my profession was XXXX XXXX
|
| 03/24/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I had loan with credit accetance.. They illegally turned the truck of XXXX XXXX XXXX. Then forced illegal repo.. They falsley made inaccurate and malicious inquiries on my report since XX/XX/XXXX. I have proof of everything and i want this loan cleared off my debt and shown paid in full. Since the illegally repoed it and ruined my credit since. I made 28/32 payments on time until the illegally repoed it. I have contested this as far back as XX/XX/XXXX. Had it taken off my credit. I have proof of this illegal repoesssion and illegall garnishment.
This is when i said ibam fighting back and going to sue.. Credit Acceptance.. XXXX XXXX XXXX and XXXX Court for granting these garnishments due to illegal documents and illegal repossesion.
I have bought all documents that Credit Acceptance submitted to be granted these judgements as well as the transcripts. Where the judge advises me to hirr a lawyer 3 times.
This has affected my livelyhood since everything is based on credit. From car loans, personal loans and insurance. I have statements for insurance and XXXX XXXX also my credit union denying me help. And credit statement that states ib have hired XXXX to help dispute and prove this malicious inquires made by XXXX XXXX. I also went back and printed out past history reports that prove thatvcredit acceptance has went back adding false reports to try and cover there XXXX. I have 5 different credit reports. Old and new. Also XXXX just approved my dispute in XX/XX/XXXX after i called and spoke to a reprensatitve and sent them proof of all this. I also have phone recordings proving why my payments was agreed and pushed back by Credit Acceptance after they sold my car at auction. By XXXX before my terms of getting the truck back. Again illegal actions. Example So XXXX payment was due on XX/XX/XXXX. Now due XX/XX/XXXX. They turned truck off XX/XX/XXXX XXXX XXXX. Sent me repo threats. I have copy.. And spoke to on XX/XX/XXXX made the payment arrangement for XX/XX/XXXX. Since i had to rent a car to work. Because the turned it off XX/XX/XXXX. They repoed the truck before i could make XXXX paymwnt due. XX/XX/XXXX and inwas paying XXXX payment ahead which was not due until XX/XX/XXXX. This is the Illegal repo that i am speaking of and have reciepts for the rental car, statements of truck being shut off and forcing me to miss XXXX BBQ. Then the same day they illegal repo my truck they alrrady posted it on my credit. Stopping me from getting a new car. And lowering my score 67 points to a low XXXX.
I need someone to call me so i can send you the proof. Here is my number.
XXXX XXXX ( XXXX ) XXXX
|
| 08/31/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
ON XX/XX/XXXX I spoke with a representative from the settlement department of Credit Acceptance about a pay off on an XXXX XXXX XXXX .I am the co -signer on this vehicle for my Grand daughter. Upon the purchase of the vehicle I was sold a warranty incase anything happened to the vehicle I can use it to cover the cost and get discount on services etc. However we were faced with large out of pocket repairs on the vehicle. Every company I went to didn't except the warranty company that was sold to me by credit accepatance as A GARANTEE protection. I will show the recpts where I had an out of pocket expense of {$2400.00} because they didn't except services from this particular company because they have a bad reputation of not paying providers. I reported it to the dealership and I was told to try many different locations and then have it towed there. I noticed this contract was under the truth in lending act and no way should I have ever been in this position and my rights under the truth in lending retail installment contract has been violated. I am XXXX and is living on limited income and I don't deal with Debt. When I had to pay the out of pocket expense the account became delinquent. Credit Acceptance has done nothing to help us regarding the Bogus warranty that was sold to me under the truth and lending act that was attached to the installment agreement. I explained the matter and requested if I can pay {$15.00} as a settlement to pay off this car. They told me the car is {$22.00} and some change and my pay off is {$20.00} and change because they dot settle. also the interest is compounded .I asked about a payment plan however they will give you a payment plan but the interest will keep accruing on the portion that is not being paid which it will keep you almost close to the balance.of the original finance amount. its like you will never pay the car off and you will be paying compounded interest. i was told the warranty i was sold and never was able to be used could be cancelled however i would not get any money back from a warranty that was not accepted anywhere. If they did this to me im sure they doing this to all their customers. They are trapping people in this retail installment agreement and almost forcing unrealistic terms that people are having issues with. Credit acceptance is not taking any of the responsibilty of what they are having the consumers sign. We also never recv 'd a truth in lending seperate paper explaining our rights under the truth in lending act. that was another violation under U.S. CODE 3952 PROTECTION UNDER INSTALLMENT CONTRACTS FOR PIRCHASE OR LEASE.
|
| 10/21/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX, TX. XXXX XXXX : Improper Repossession Practices of XXXX XXXX XXXX VIN # Dear Sir/Madam : This is a written statement to notify you of a Violation of the Fair Debt Collection Practices.
On the afternoon of XX/XX/XXXX ; I was approached by my neighbor while walking from the mailbox located on the street corner. My neighbor ( female ) who resides at XXXX XXXX XXXX ; stated that she was outside in her yard when she noticed a tow truck driver ( XXXX male ) pulled up and was sitting directly in front of my home located at XXXX XXXX XXXX. She stated because he could not visibly see what cars was at my residence ; due to the garage door being closed. He yelled to get her attention and asked information regarding the residents living in my home and if she saw a grey XXXX XXXX. She asked him what business is it to you, and he told her he had a work order to repossess a XXXX XXXX. She told him that was none of her business and continued what she was doing. She told me he began asking other people outside about the car. She noticed after a few minutes went by the tow truck driver pulled off. My neighbor advised told me to please keep my garage door closed. I immediately advised her that I had nothing to hide and will contact the lien holder on Monday.
Therefore, on Monday, XX/XX/XXXX at XXXX XXXX. ; I called Credit Acceptance Corporation at XXXX and spoke to Mr. XXXX at Extension XXXX. I advised him that some tow truck driver ( XXXX Male ) was asking my neighbors about the XXXX XXXX XXXX and had the audacity to state he was repossessing the car. I informed him how humiliating it made me feel to have my neighbors knowing my personal business. I told him if the driver would have knocked on my door ; I would have given him access to the vehicle. He proceeded to take down my statement and assured me he would escalate my complaint to a supervisor and have the vehicle picked up immediately.
Furthermore, Im requesting a full investigation into this unethical business practice of this company. As a result of this unethical violation ; Im seeking to have this improper seizure and debt removed off all credit bureaus and seek damages. The creditor did not notify me in writing and/or by phone of the repossession. I was not notified of this debt and/or repossession until after Credit Acceptance received possession of the vehicle and my letter notifying them of this debt. As of this date, my letter has not been responded to by the creditor. I greatly appreciate your assistance in this matter and look forward to your prompt response.
Respectfully, XXXX XXXX
|
| 01/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have reached out to the credit bureaus, XXXX, XXXX, XXXX asking them to please investigate and send me an update. Have not received a response.
Inquiries : Name Requested On XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX Location XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX Phone Phone number not available Inquiry Type Individual XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CREDIT ACCEPTANC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CREDIT ACCEPT CORPCAC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/27/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
In XXXX, I purchased my first vehicle. A few months after buying the car I had an unexpected job loss and was no longer able to make payments. I contacted the company in attempt to resolve the matter or come to an agreement. I attempted to voluntarily return the vehicle to the company but was misinformed by them, who claimed that voluntary repossession was not an option. Despite this, I willingly returned the car to the company, who then claimed on my credit that it was an involuntary repossession. At the time I did not know my rights and I did not understand that they were making false remarks on my credit. Later that same year, I attempted to contact the company to try and settle the account. Unfortunately, the amount they were willing to settle was outside of what I could afford and I was unable to settle the account at that time. Now, in XX/XX/XXXX I was finally able to contact the company to settle the account. I immediately paid the agreed upon amount the same day I contacted the company. The company assured me over the phone that the account was settled and closed and that this would be reflected on my credit and I would receive a letter in the mail as well. About a week or so later I received the letter in the mail stating the account was settled in full and that the lien was released. In early XX/XX/XXXX my credit score increased, reflecting the paid off debt. Then shortly after this, I received notification that remarks have been changed on my credit indicating that the debt is still owed and that the account with them is not settled which drastically reduced my credit again by XXXX points. I am highly confused by this, as I have the documentation showing the account was settled and I have always done what I could to respectfully communicate with this company and attempt to resolve the matter. I attempted to dispute the remarks with both XXXX and XXXX but they are claiming the company is " verifying '' the information which further shows that after I settled this account the company is still attempting to harm my credit for, seemingly no reason. I do not understand this concept that appears to be common with debt collection agencies to further harm people who have already experienced financial downfalls. Especially when the consumers make all attempts to communicate and resolve matters. This company has been paid and gains no further benefit by changing and adding remarks to my credit to further harm my financial independence. I have attached documentation showing that the company has been changing remarks after the date they were paid.
|
| 08/22/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I met my the. Wife at XXXX XXXX XXXX sales because she asked me if I would co-sign for her to get a car. When I get there the guy basically starts asking me all these questions that seemed normal so I respond but the whole time I never see her doing paperwork or being asked questions. I just figured she would after I did. So he comes over and stands right up against me and starts telling me to sign here and here all while rushing me the whole time. I told him I wanted to read them and his response was it is just standard stuff.. a little bit later he comes back and hands her the keys. We leave and a few days later Im checking my credit and see I have a {$18000.00} dollar auto loan.. come to find out her credit wasnt good enough to even put her on the loan so instead of me just co-signing he put the car 100 % in my name. Thats not something I agreed to do. He may have had me sign a paper or something but he wouldnt give me time to read them plus he lied to me about other things and papers as well. He told me she got a awesome 2 year top of the line warranty that the lender GAVE her but when I started going through all the paperwork to see what happened I saw that they actually charged her, well me, {$2000.00} dollars extra for that great warranty but turns out it was the bottom of the bottom warranty program and the reviews say its basically impossible to use. So theres another lie. So a couple months later her and I split up because Im mad he didnt talk to me or tell me that l was using my credit that I spent the last 2 years working so hard that it cost me my marriage. I got my credit all the way the way up to over XXXX. And just yesterday I saw it dropped in just one moment over XXXX points not to mention now the car has a blown motor because she had issues with it literally from the XXXX day she had the car. But yet that amazing warranty is supposed to cover engine work but I doubt it. So now the car is about to get repossessed and thats going to hurt my credit even worse. I busted my XXXX building up my score because I wanted to buy a house for me and my XXXX kids for when her and i divorce but now I have no idea what Im going to do. I cant afford the rent on a place big enough for us and l am scared. I cant end up without a home.! And yes Im mad at her because I dont understand how she didnt know he was doing this but at the same time he even had me thinking it was in her name. I just want this loan taken off my credit and for them to do whatever it is the have to do to get my credit score back up. I mean this is embarrassing its so low.
|
| 12/03/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Told you not to respond to a lawsuit they filed against you
|
|
Web |
|
|
To whom it may concern Credit acceptance corporation sued me and are now garnishing my wages for a vehicle that I voluntarily repossessed. The vehicle was purchased from a XXXX dealership that closed down after purchase. The vehicle was a lemon. I had to make repairs and pay car note. It started to take a toll on my lively hood. I couldnt pay rent or purchase groceries after payments.
I notified credit acceptance of this. They gave me the option of voluntarily repossession. When they finally picked up the vehicle after a few months. I had an isssue with my license plate. I took a ride to their office. They were rude and XXXX. Referring me to as you XXXX XXXX XXXX. They also ensured me I will get sale of vehicle information in mail. I never received.
I kept getting calls by credit acceptance attorneys harassing me. When I would call credit acceptance directly. They told me that those were not their attorneys. However I did have to pay my balance. I recall the balance at that time being over {$18000.00}. The vehicle at that time was a over 12 years lemon. I questioned the amount they told me they will come after me for the amount owed.
Fast forward to me answering their judgement at court house. I dont feel I owe the amount due to condition of vehicle, hidden chargers, damaging credit report and harassment. After answering the courts, I got a credit repairer.
The credit repairer and I disputed the credit bureaus. I also contacted credit acceptance to negotiate. They told me that they would negotiate with me and I didnt have to go to court. The credit repairer communicated with credit acceptance. The balance kept changing. Credit acceptance responded to credit repairer, however never sent over requested documentation. Credit acceptance kept putting their selves off and on my credit report. Soon after they stop communication.
Now a few years later, I am being sued. My employer informed me of the garnishment of wages. Total {$20000.00}. I went to look up credit acceptance Information to contact them.
Thats when I found out about the numerous lawsuits against them for the same reasons described above. They just settled a lawsuit for millions. They also been under investigation by attorney general of XXXX Since 2017.
This company is a scam. XXXX. High interest rates. Lemon vehicles. They are rude. They harassed me as well.
Please help me in this matter. This will cause me to become XXXX by time they finish garnishing my wages for an amount thats unlawful.
Can someone please contact me at their earliest convenience. Thank you
|
| 07/28/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
Subject : Concerns Regarding Retail Installment Contract as a Negotiable Instrument Dear Credit Acceptance, I am writing to address several concerns related to my retail installment contract, which operates as a negotiable instrument under our agreement.
A negotiable instrument is a document guaranteeing payment of a specific amount of money, either on demand or at a set time, and can be transferred from one party to another. When XXXX sold this contract to Credit Acceptance, the contract effectively transformed into a negotiable instrument. This process of 'negotiating ' the contract allowed Credit Acceptance to become the new holder of this instrument.
However, I have several concerns about potential violations of the XXXX XXXX XXXX ( XXXX ) and the XXXX XXXX XXXX XXXX XXXX XXXX ) in the processes and agreements related to this contract.
Firstly, I believe there may have been a violation of UCC 1-201 ( 20 ), which requires full and accurate disclosure of contract terms. XXXX, as the original seller, did not provide complete and truthful disclosure of the contract and financial agreement terms. Furthermore, I was unduly coerced into paying a down payment under conditions not uniformly applied to other customers, potentially contravening XXXX XXXX that deals with unconscionable contracts.
In regards to XXXX, its key purpose is to ensure the informed use of consumer credit by requiring disclosures about its terms and cost. If full disclosure was not provided, as appears to be the case, this could constitute a breach of XXXX.
Moreover, I have experienced issues with Credit Acceptance, including coercive practices related to recurring payments and issues with the enforcement of the arbitration clause. My vehicle was repossessed from my private property without peaceable means, potentially breaching XXXX XXXX which outlines the secured party 's right to take possession after default.
Concerningly, if Credit Acceptance is not licensed or registered in any U.S. state, it could potentially be in violation of state-specific financial regulations and licensing requirements, which vary from state to state.
Considering these potential breaches and their impact on me, both financially and emotionally, I believe I am entitled to remediation under XXXX and XXXX regulations.
I request a thorough investigation into these matters and expect appropriate remedies to be provided. I retain all rights under state and federal law to pursue this matter further if satisfactory resolution is not reached.
Best Regards, XXXX XXXX XXXX XXXX
|
| 11/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I sent certified correspondence to Credit Acceptance Corp. which they acknowledged receipt of which indicated their violations of the FCRA, specifically 15USC1681 ( a ) ( 2 ) ( B ) " The reporting of this account is a violation of 15 USC 1681a, The Fair Credit Reporting Act [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) EXCLUSIONS.Except as provided in paragraph ( 3 ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; '' and the Gramm-Leach-Bliley Act " I have recently come across information from the Federal trade Commission ( FTC ) more specifically the GrammLeachBliley Act 15 usc 6802 obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) OPT OUT ( XXXX ) IN GENERALA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Credit Acceptance Corp dismissed my request indicating in their response that based on their investigation, the information they provided to the credit reporting agencies was complete and accurate and did not require modification, deletion or correction.
My correspondence did not request correction of information they furnished but demonstrated they were not authorized to disclose ANY of my private, non=public information. Further, it requested production of the clear and conspicuous disclosures they were required to provide prior to the furnishing of said information along with explanations of how to opt out.
They produced no evidence of the investigation they claimed to have done which I never requested in the first place.
|
| 04/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I got this auto loan and there are fees on this that are against a Fair credit reporting truth in lending and a bunch of stuff I know the cfpb and New York State attorney general has a class action lawsuit against credit acceptance I look for updates all the time I am having a hard time getting this removed off in my credit report the car blew up in XXXX I contacted them right away they wouldn't work with me they wanted their money and I completely understand that but at the same time it was going to cost over {$5000.00} to fix this car it's a XXXX XXXXXXXX it's not a brand new car I'm doing everything in my power so something is done about this it's getting to the point where I'm going to have to take a legal action myself because with everything inside me they will not get away with this so-called fraud I was looking on my documents and it said {$910.00} to be paid to others on my behalf what is that all about I want them to explain that to me and my down payment? My down payment wasn't even taking off the loan I'm going to attach my loan document so you can clearly see that they took {$12000.00} and then they added my down payment if my down payment would have been subtracted off in this loan and I wouldn't have been charged XXXX interest and the XXXX as well as others that I got charged this car would have been paid off this is not right and I know you guys at cfpb know that this isn't that right that's why you guys have an open class action against them and that's why credit Acceptance stock market is declining I already know they paid Massachusetts XXXX XXXX back to customers that they frauded something needs to be done with this company it's not fair that they take advantage of people with low credit and low income that's totally wrong they have no conscience either about what they're doing and that's so unfair as long as their wallet is fat that's all that matters to them and that's wrong because she now I am stuck without a vehicle and I can't get a loan know-how and they're flagging my account constantly they've even ran hard inquiries on my credit report they've even called me on a Sunday when I was having dinner with my family at XXXX in the evening I'm going to contact my phone company and get a printout of the phone calls since the car got repoed they won't even tell me where the car is located unless I make a payment I've got stuff in there that I need back that means a lot to me I really truthfully did not think that they would come and get it because of the year and the motor was gone but I was dead wrong on that
|
| 09/29/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Older American |
|
I am an elderly, XXXX woman.
I went alone to purchase a used car in XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX phone ( XXXX ) XXXX XXXX works with following company to get loans financed : Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX phone ( XXXX ) XXXX XXXX asked ME for {$11000.00} for a XXXX XXXX XXXX, 4-door sedan with odometer reading of 90,818. THIS PRICE WAS NOT ON THE CAR FOR ALL TO SEE. I thought this was high.
I asked for the XXXX Report and the salesperson indicated their fax machine was not working. Instead he provided a report titled " Vehicle Compliant with Credit Acceptance Policy '' which indicated there was no damage to the car.
I agreed to purchase the car and asked for gap insurance. The salesperson indicated that gap insurance could not be obtained that day if I wanted to drive off in the car. I had financed one other used car which was totalled and the car insurance did not pay off the entire loan so I definitely wanted gap insurance.
The salesperson indicated I could obtain gap insurance the next day. I had taken public transportation to the end of the line then gotten in a taxi to get to XXXX XXXX so I signed a document, under duress, indicating I did not want gap insurance. When I called to obtain gap insurance the next day, I was told I should have gotten it the day I purchased the car and could not obtain it.
The terms of the loan : Amount financed : {$12000.00}, APR : 23.99 %, No. of payments : 54, Amount of payments : {$380.00} beginning XX/XX/XXXX ; Finance charge : {$8100.00} ; Total of payments : {$20000.00}.
The amount financed of {$12000.00} was reached as follows : asking price of car : {$11000.00} + {$760.00} in sales tax - {$1600.00} downpayment = XXXX plus following costs/fees : XXXX extended warranty contract ; {$20.00} fee to release security interest ; {$170.00} fees for certificate of title, license and registration ; {$390.00} seller 's processing fee.
When I tried to trade the car in the next year, I was told by a XXXX XXXX dealership salesman that the XXXX XXXX value of the XXXX XXXX in XX/XX/XXXX was about {$4000.00}. The XXXX XXXX salesman provided me with a XXXX Report which indicated that the car had been damaged in an accident and there was a recall on the car. I feel that I was grossly over-charged for the car by XXXX XXXX, about THREE TIMES its value, and that Credit Acceptance added insult to injury by charging me 23.99 % which is practically illegal!!!!! I definitely believe the asking price was high because I am elderly and female.
|
| 11/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit acceptance has fraudulently reported this debt back and fourth as closed and charged off account on my credit report each time I dispute for update with different credit bureau credit acceptance reports different information going from closed account to account charged off which had destroyed my credit on a debt that's been reported closed and charged credit acceptance didn't want to take responsibility for the damages that the vehicle had during a repo when. I picked up vehicle it was leaking gas and could not be driven off the lot vehicle was towed to XXXX XXXX XXXX where credit acceptance spoke with 3rd party released my account information and have promise mechanic payment for damages credit acceptance was confirmed responsible for damages in transportation of vehicle when finally repaired no on one wanted me to have the vehicle for months I needed my vehicle to get back to work XXXX XXXX XXXX kept vehicle almost one year only consultanting directly to credit acceptance where they released my account information with XXXX XXXX XXXX. Credit acceptance made negotiation with XXXX XXXX XXXX without me and retrieve vehicle from XXXX XXXX credit acceptance robbed me of my life my job the vehicle my credit when they made me pay for a vehicle undrivable from then I called corporate to investigate they close investigation without merit or concerns that vehicle wasn't drivable upon being redeemed although I was advised before arriving vehicle was drivable credit acceptance took my money for car and as a result I was never able to drive that vehicle credit was destroyed my credit job lost with no vehicle and my life set back by credit acceptance not honoring they're mission they also released my account information to XXXX XXXX XXXX and spoke to them and not me about holding on to the vehicle which prevented me from having any use of the vehicle after one year they made a deal with XXXX XXXX XXXX and did not honor the customer credit acceptance picked up vehicle from XXXX XXXX XXXX which has all this information has been monitored and recorded and the information pertaining to this account I want this account remove and updated properly my family and credit has suffered enough at this point this account has fraudulent activity all over it credit acceptance needs to take accountability and responsibilities for the damages of vehicle disclosure of my account information to 3rd party and still charging me as if this account isn't reported as charged off this entire account was fraud on credit acceptance behalf of my credit
|
| 09/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
On XX/XX/XXXX I received a call that went to voicemail saying : This is an urgent message intended for my name is XXXX contacting you in regards to a complaint scheduled to be filed out of XXXX XXXX if you will not be available receive and sign for documents or if you are unaware of anything pending, it is urgent that you contact us back, at XXXX with reference number, requires immediate attention or we will be forced to move forward without her participation.
I called back and they said they are calling on behalf of a creditor for a previous car loan back in XXXX. Saying I owe {$6400.00} I ask them for what vehicle because I did not have a vehicle solely in my name for 12 plus years and since been divorced from my ex husband. They said they will not give me the year make and model of he vehicle so I can be sure that the account or money owed is actually my debt and to get this information I would have to subpoena them for validation of debt and by that time I would already be sued by them and they will add an addition {$1500.00} in court because they rather get extra money than to give me all the info over the phone to prove to me that the debt belongs to me. I am unfamiliar with any of this information they provided. They claim they sent a letter I never received and now they are forced to move forward with suing me. I asked them for some type of documentation to understand what was going on but they only agreed to send me and email with a document. I asked them how long I have to respond and they gave me 48 hrs. I received the email but there is no address. I called back to get the address and the address they gave me doesn't contain any information regarding their name XXXX XXXX XXXX XXXX. I tried to reverse lookup the number and im only getting a website saying other people were called with the same issue by this number. Also, when I called the number there is no name or anything just a generic the person you have called is unavailable please leave a message. I called back and then got a guy who wouldn't tell me what all this was about. I call back again Then I got a girl named XXXX XXXX who says she has an assistant named XXXX XXXX who sent me the email. I voiced I was concerned that this was a scam and that I would like to make sure that the debt belongs to me. And she said the email was all they could send, and only when I'm sued and summoned to court will I get all of the information regarding the debt. Also Im concerned because I live in XXXX and any debts I have is only from my previous residency in XXXX.
|
| 01/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
This complaint is about a company called credit acceptance I begin a loan with them back in XX/XX/XXXX and paid faithfully up until present time. However on XX/XX/XXXX I was in a car accident which was a total loss. I called the credit acceptance people and asked if I could Not pay the XX/XX/XXXX payment since they would be receiving a insurance payout they said that was fine. However now they claim that they did not say that. On XX/XX/XXXX we entered into an agreement for the remaining balance of the vehicle which is about {$6300.00} we agreed that I would pay {$300.00} on the first of each month going forward until the loan was paid off. they also said that if anytime during this time if I came up with {$2500.00} they would except that as a one time payment and clear the loan. The first {$300.00} payment was made on XX/XX/XXXX I have the canceled check the second {$300.00} payment was a little late but the check was cashed on the XXXX XXXX. It was around this time that I noticed they had reported me XXXX and 60 days late on my credit report for XXXX and XXXX. I contacted them and asked why they did this and they told me that I had missed a payment in XXXX but I told them that they told me I could skip that payment since they were getting insurance payout and that they had agreed to that, they informed me at this time that they have no record of that. So I got a written letter from them stating that my payment was {$300.00} and would be {$300.00} going forward however they would not agree to backdate it to the original date we reached the agreement of XX/XX/XXXX they would only date it for XX/XX/XXXX Just another example of them being shady. When I asked them to please fix my credit reporting they said to me thats not their job. I submitted disputes to all three credit agencies but nothing has ever came of it. Credit acceptance just tells themThats the information they have and my dispute is dead. They are the worst professional company I have ever dealt with. They act as if I made all this up after not having one missed payment in 2 and a half years. I also want to point out they where illegally charging me XXXX XXXX interest as a resident of XXXX when you can only charge someone XXXX XXXX above prime for used car loans in XXXX. I also want to point out that they have a website where you can look at your account information. I went on there and it says A bunch of inaccuracies. When I asked them about it they told me dont worry the website is always wrong. They still have the wrong payment amount on their as well.
|
| 10/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
i d not appreciate my complaint being marked duplicate as it is not. my issues HAVE not been addressed. they have not called emailed or done anything to correct the fraud other then refund us XXXX which is not the XXXX that is owed to us. as well i have requested to be released as co signer from the loan and they refuse to do anything to make this happen i didnt even have a job. I HAVE ASKED FOR THE CFREDIT REPOIRT TO ACTUALLY REFLECT THE BALACNE OF XXXX THAT THE LOAN WAS FOR NOT THE XXXX IT STAES YOU CANT EVEN ACURATLY REPORT YOUR FRADULENT LOANS.??????? I WANT IMMEDIATLY RELEASED AS CO SIGNER OF THIS LOAN AS I DIDNT HAVE A JOB WHEN I SIGNED AND MY WIFE WHOS CAR IT WAS AND LOAN IT WAS AS THE ONLY ONE WITH INCOME SO READ THE COMPLAINT AGAIN YOU JUST MARKED AS DUPLICATE AND STOP LIEING MY COMPAINT IS NOT A DUPLICATE IM A DIFFERENT PERSON WITH DIFFECNT COMPLAINTS AND YOU HAVE NOT ADDRESSED A SINGLE ONE THIS IS NOT A DUPLIACTE COMPAINT AS THE BANK CONTINUES TO TRY TO MAKE ADJUSTMENTS TO OUR LOAN CONTRACT SND LIE SATYING THERES BEEN A RESOLUTION ANS THERES NOT A REOLUTION TO A TRUCK WITH NEARLY XXXX XXXX DOLOLARS IN REPAIR WORK COVERED BY A SERVICE CONTRACT EW PAID CREDIT ACCEPTENCE FOR.. WE DID NOT AGREE TO A REFUND OF THE WARRANTY WE BOUGHT WE ASKED FOR A REFUND FOR THE WARRANTY AND TRUCK AS WE HAVE BEEN DENIED THE USE CONTIONUALLY. THE BANK CREDITED MY WIFES ACCOUNT THAT I AM THE CO SIGNER OF AFTER 20 months OF HER TRUCK BEING IN THE SHOP. STATING WE ARE SORRY YOU WERE UNABLE TO USE YOUR SERVICE AGREEMENT. THATS A BIT TO LATE THE TRUCKS BEEN IN THE SHOP IN PIECES FOR 20 MONTHS YOU DID NOT CARE NOR MAKE ANY EFFORT TO CORRECT THE ISSEUE. ASND NOW WE CAN LEGALLY SUE YOU IN THE COURT OF LAW FOR BREACH OF CONRTACT. WE THIS TRUCK WAS NOT SFE THE DAY IT LEFT HE DEALERSHIPS LOT NO SAFETY LIGHTS PURTCHASED A TRUCK WITH A SERVICE CONTRACT FOR REPAIR WORK. NOT A TRUCK WITHOUT A CONTRACT AND NOW THEY REFUNDS MY SERVICE CONTRACT WHICH WE DID NOT ASK FOR WE ASKED FOR A REFUND WE HAVE PAID OVER XXXX FOR A CHECILE THAT HAS BEEN IN THE SHOP. REFUNDING A SERVICE CONTRACT THAT WE PAID FOR TO COVER REPAIR WORK IS NOT AN ACCEPTABLE RESOLUTOIN ND WE PLAN ON HOLDING YOU LIABLE FOR EVERYDAY WE HAVE NOT BEEN GIVEN A REFUND FOR THE DURATION FOR THE TIMEFRAME WE HAVE BEEN WAITING PATIENTLY. ONE LIE AFTER ANOTHER ONE EXCUSE AFTER ANOTHER FOR REFUSING TO REFUND THE ENTIRE LOAN THEN AFTER ALMOST 2 YEARS THE REALIZE HOW MANY LAWES HAVE BEEN BROKEN IN THE DENIAL OF US OF SERVICE CONTRACT SO THEY CPONTINUE TO LIE. THIS IS NOT A DUPLIACTE COMPTAINT
|
| 06/01/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I opened a loan agreement with Credit Acceptance on XX/XX/XXXX. After the first few months I was not able to make payments on the vehicle. I reached out to the co-signer and asked him if he wanted to take over the vehicle. He stated to me that he was not able to make the payments on the vehicle and didnt want to take it over. I struggled with the payments and the upkeep of the vehicle due to Covid. On XX/XX/XXXX the vehicle was involved in a accident. The vehicle was taken to XXXX XXXX in XXXX Michigan on XX/XX/XXXX. I took the vehicle there because of a recommendation. The insurance policy on the vehicle had lapsed and so there was no coverage at the time of the accident. I did a voluntary repossession of the vehicle with Credit Acceptance on or sometime after XX/XX/XXXX. I called Credit Acceptance in XXXX to see if they had retrieved the vehicle and I was told that it was still at XXXX XXXX in XXXX Michigan. At that time I was told that the vehicle would be picked up by the Redemption Department within 7 days. I received a letter from Credit Acceptance dated XX/XX/XXXX stating that the vehicle had been repossessed. The following week I received another letter from Credit Acceptance dated XX/XX/XXXX stating that the vehicle would be sold at private sale sometime after XX/XX/XXXX. I recently started receiving calls from Credit Acceptance stating that there was a balance on the vehicle of {$8500.00}. I informed the representative of the letters I received and she said that the co-signer had possession of the vehicle. I called back after speaking with the co-signer and getting confirmation that he didnt have possession of the vehicle and didnt make any payments on the vehicle. I called Credit Acceptance back today and I was told by another representative that the vehicle was still at XXXX XXXX and that Credit Acceptance would retrieve the vehicle within 7-10 days and be back in contact with me. Today XX/XX/XXXX I tried calling XXXX XXXX from my phone and was told that the number was no longer in service. However, I called from a different phone and the call was answered promptly. After holding on the line I was told by someone name XXXX that the vehicle was still at XXXX XXXX. The vehicle has been in repossession for 7 months now and Credit Acceptance has not been in contact with me XX/XX/XXXX which was a written notice to sell property. However, now they are calling about a balance stating that the co-signer has the vehicle in his possession whoever XXXX XXXX confirmed that the vehicle is on there property.
|
| 03/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
UNDER FAIR CREDIT REPORTING IF ANY ACCOUNT OR LOAN OF SERVICE MUST BE SUMOTTED TO CREDIT WITH ACCURATE INFORMATION. THIS LOAN WAS ORIGINATED WITH AN ADDRESS IVE NWVER BEEN ASSOCIATED WITH AND THE CURRENT ADDRESS ON FILE IS A CHURCH ADDRESS, THE LOAN HAS XXXX SLOWLY MIGRATED TO ALL MY INFORMATION AND ACCORDING TO ACCOUNT SPECIALIST IN FINANCE IT WAS OBTAINED BY THE MAIN SIGNER OF THE LOAN FOR THE CAR XXXX XXXX. ACCOUNT DISPUTED BY CO SIGNER.
-XXXX XXXX ALERT WAS PLACED ON FILE XX/XX/XXXX BY PHONE WITH XXXX CREDIT AGENCY -NAME IS LEGALLY INCORRECT -ADDRESS AND STATE ID INFORMATION INVALID OR MISSING FROM CREDIT APPLICATION -INITIAL PULL OF CREDIT PULL ON FILE -LOAN WAS INITIAL APPROVED FOR ONE SIGNING PERSON, XXXX XXXX. CREDIT ACCEPTANCE DOCUMENTA SHOW CO-SIGNER WAS ADDED ON AT FINAL SIGNING OF DOCUMENTS.
-CO SIGNER WAS IN XXXX XXXX AS A MEDIC IN THE XXXX XXXX XXXX XXXX 5. YEAR CONTRACT Credit Acceptance Corporation XXXX XXXX - MAIN SIGNER XXXX XXXX - FRAUDULENT CONSIGNER APPLICATION VICTIM / NAME INCORRECT Car loan - USED XXXX XXXX XXXXXXXX XXXX XXXX LOAN BALANCE XXXX LOAN STATUS : CURRENT LOAN ORIGINATED/ XX/XX/XXXX IN XX/XX/XXXX MY EX PRTNER INFORMED ME HE WAS GETTING A NEW CAR AND LOAN THROUGH XXXX XXXX XXXX XXXX NEBRASKA XXXX THE LOAN WAS DISPENSED BY CREDIT ACCEPTANCE CORPORATION. IN XXXX I NOTICED THE LOAN ACCOUNT ON MY XXXX XXXX WHEN I RETURNED FROM XXXX XXXX. I CALLED XXXX XXXX AND STATES, I DID NOT CO SIGN WHY DOES IT STATE THAT IM THE JOINT SIGNER OR CO SIGNEE OF LOAN ACCOUNT. XXXX HAS REFUSED TO PAY THE CAR NOTE, THE CAR IS BEING HELD AT THE XXXX XXXX, THE TOW LOT OWNER WILL NOT RELEASE IT WITHOUT A XXXX PAYMENT FOR STORAGE. REVIEWING THE LOAN DOCUMENTS FROM THE CAR DEALERSHIP THE LOAN WAS INITIALLY IN XXXX XXXX NAME ONLY WITH XXXX DOWN DEPOSIT. ON THE LAST PAGE IT SHOWS A LINE FOR SIGNERS AND CO SIGNER TO SIGN THERE NAME. IT DOES NOT MATCH PERSON SIGNATURE AND WAS OVER-SEAS ON XXXX XXXX AS XXXX AND IT WAS SIGNED BY SOMEONE LEFT HANDED, ALLEGEDLY. VICTIM IS RIGHT HANDED. NO INQUIRY FOR REQUESTING DEALER TO PULL VICTIMS CREDIT FILE.
CREDIT ACCEPTANCE HAS REFUSED WORKING WITH ME OR OFFERING GAP INSURANCE OR ANYTHING ELSE.
INCLUDING ASSISTANCE WITH CAR RECOVERY OR TRANSFER OF LOAN OR MY REQUEST TO BLOCK FROM CREDIT REPORT.
I ISSUED THEM FULL PAYMENT FOR THE AMOUNT OF XXXX FOR A COMPLETE PAY OFF OF THE LOAN ON THE XXXX OF XX/XX/XXXX.
ON THE XXXX of XXXX I FOUND THIS WEBSITE XXXX XXXX FOR ASSISTANCE. PLEASE ASSIST WITH REMOVING THIS FROM MY CREDIT OR SHOWING IT AS SATISFIED.
|
| 07/12/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
XX/XX/XXXX Re : Credit Acceptance Violations of FCRA, Usuary and Truth in Lending Laws To Whom It May Concern : I am writing regarding my Auto Loan Account with Credit Acceptance Corporation. This lender has violated the Truth in Lending, Usuary Laws and has been reporting inaccurately on my account that displays on my credit report which violates FCRA Regulations.
I financed a XXXX XXXX XXXX in XX/XX/XXXX. The initial balance financed was {$23000.00}.
The current balance now as of XX/XX/XXXX is {$22000.00}. Next month will be a year since Ive been paying on the loan and my total balance has only been reduced by {$1200.00}.
For starters, Credit Acceptance has violated XXXX Usuary Laws by charging me over 16 % in interest for this loan. My rate is at 19.99 % annum. This is predatory lending.
They gave me an option to make payments bi-monthly on the XXXX of each month and the XXXX of each month based on when I got paid when I signed the contract but still continue to charge me late fees each month after the XXXX of the month. Why set up this arrangement if late fees will be incurred. Even though, I have made several full payments within 30 days, they report my account 30-60 days late because of late fees.
This lender does not look out for the best interest of the customer.
Furthermore, 12 CFR Part 1026 - Truth in Lending ( Regulation Z ) has been violated which states in Subpart C : ( 3 ) Subpart C relates to closed-end credit. It contains rules on disclosures, treatment of credit balances, annual percentage rate calculations, rescission requirements, and advertising.
Credit Acceptance is telling me that my current pay-off is good through XX/XX/XXXX is {$22000.00} but is not fully disclosing how they came to this pay-off amount based on the payments Ive made for almost a year. This is a violation of Regulation Z pertaining to installment loans and closed-end credit. I called Credit Acceptance on XX/XX/XXXX after receiving a payment history statement. The representative assured that everything was correct and there were no violations. I noticed that my initial balance on the statement had been {$39000.00}. This is the total balance I would pay after 66 months but I am being charged the full interest and priciple combined.
I am requesting that my account be reviewed and that this situation be rectified within 30-days according to FCRA regulations. I have attached, a payment history and my initial contract for this vehicle.
Respectfully, XXXX XXXX Cc : Credit Acceptance Corporation
|
| 01/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
In XXXX of 2020, my husband and I went to XXXX XXXX in XXXX, CA to purchase a vehicle for my husband so that he could work and also have a safe vehicle to transport our brand new baby. He is self-employed as a painter and needed a truck that could fit his work needs, but also be safe for our daughter.
I expressed to the owner of the dealership that I knew our credit was less than stellar, but that I had excellent income and we had willing co-signers. They had one vehicle that matched our needs. Through a long day of supposedly checking the all the creditors they commonly used, and making it seem they were working very hard to get us approved, they eventually offered us a very high interest rate loan with my father in law ( who has perfect credit and excellent income ) as the primary and myself ( excellent income, poor credit ) as the co-signer. We felt due to the pressure put on us to accept this loan that this was the absolute only way we would get a vehicle ( which we desperately needed- my husbands current truck could not hold a car seat. ) So we accepted.
We found out after the fact that the ONLY loan agency she had contacted was Credit Acceptance Corporation and that this womans father was the loan officer. In hindsight, we are realizing that we were taken for a metaphorical ride, because she knew how badly we needed this vehicle. There is no reason with someone as credit worthy as my father in law being the primary on the loan that we should have the exorbitant interest that we have tacked onto this truck. We are paying a new truck payment on a 12 year old truck. We were also told that we HAD to buy gap coverage through them in order to get the loan. We expressed that our plan would be to refinance the loan to get a better interest rate in the future when our credit improved, and despite the owner of the auto dealership knowing we couldnt refinance a truck that was more than ten years old, she said oh thats a good idea. Now we are stuck with a terrible loan we cant refinance. At the end of the day, we did sign the paperwork, but we feel that we were absolutely lied to, taken advantage of and that these loan practices where the auto dealership finances with a lender who is an immediate family member can not be ethical. The amount of money we have paid in interest on this loan sickens me, and we are now in a place, despite making all the very large payments on time, that the truck is worth less than we owe on it. We are frustrated and feel this shouldnt be allowed to happen.
|
| 01/19/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am writing to file a formal complaint against Credit Acceptance regarding their unethical practices, specifically related to bullying, improper use of my credit report, and hidden fees associated with my car loan. I believe that these actions are in violation of consumer protection laws and regulations.
I entered into a car loan agreement with Credit Acceptance on XX/XX/year>. Since then, I have experienced numerous instances of bullying and harassment from their representatives. They have resorted to aggressive and intimidating tactics, including constant phone calls, threats, and abusive language. This behavior has caused significant distress and anxiety, affecting my overall well-being.
Additionally, I have discovered hidden fees associated with my car loan that were not disclosed to me during the loan application process. These undisclosed fees have resulted in unexpected financial burdens and have significantly impacted my ability to meet my financial obligations.
The balance that is being shown on the credit report is very different from what I am looking at when I sign in the credit acceptance app.
Im paying for this car two times the amount that I see the advertised price for.
The internet price was XXXX. When Im checking after that time I realize I was tricked into being a failure..
Upon checking my recent credit report I see many inaccuracies and I disputed them 3-4 times with the credit bureau XXXX
Each time they all came back verified and accurate.
I ask for reinvestigation in another dispute and I get the same result.
So now Im thinking no one is actually doing anything.
Because my report has these errors.
I been making a weekly payment and my balance never change each month on my credit report.
I also disputed this and it came back the same while Im making these payments.
I now regret getting this car and feel manipulated into a trap of messing up my credit worthiness.
I have attempted to resolve these issues by contacting Credit Acceptance directly, but their response has been unsatisfactory. They have been uncooperative, dismissive of my concerns, and have failed to provide any reasonable solutions or explanations.
I kindly request that the Consumer Financial Protection Bureau thoroughly investigate my complaint against Credit Acceptance. I believe their actions are not only unethical but also in violation of consumer protection laws, including the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ).
|
| 09/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
XXXX XXXX a subsidiary of Credit Acceptance Corp sold me a lemon XX/XX/XXXX. The car started to smell of gasoline 3 days after purchase so I went back and tried to return or exchange the vehicle. At that point I was presented with numerous documents that wasnt presented to me at all during signing saying that I had bought the car as-is with no warranty. I went to the Indiana Attorney General who sent a letter saying that because I bought the car as-is I was stuck with it. They added on a mandatory service contract for an additional {$1400.00} to my purchase price. I reached out to the warranty company several times and never got an answer leading me to believe they were just as fraudulent as the dealer. So I went through a 3 year cycle of paying for numerous repairs on a XXXX old vehicle. This resulted in delayed payments. In XXXX of XXXX the transmission went out and I had to pay to replace it. I immediately reached out to Credit Acceptance and let them know what was going on. I asked for a deferment or payment plan numerous times only to be told to pay a minimum of {$20.00} to offset the collections calls. Which wasnt true because they would still call me a minimum of 3 times a day regardless. It took me over 3 months to pay off the repairs. When I got the car out of the shop I let them know and they came and repossessed it 3 days later. A few weeks ago I started receiving mail from bankruptcy lawyers telling me aCredit acceptance was suing me for over {$5000.00}, which I can not afford and would push me into bankruptcy. Ive been working on my credit since the repossession and dont feel that its fair that they were able to misrepresent the terms and conditions of the contract without having to face accountability. The amount of money that Ive paid in car notes and repairs exceeds the actual cash value of the vehicle and the deficiency is a result of them inflating the price with add-ons and a over zealous interest rate thats over the indianas usury cap. I feel that them suing me and 90 other Indiana citizens in the month of XXXX alone is a huge indication that they make more revenue off of setting us up to fail. If they successfully sue all of us thatll be {$610000.00} in their pocket. Meanwhile XXXX people that trusted them enough to do business are in financial ruin. I have all of my initial paperwork which blatantly shows their predatory practices. However Im afraid that the state of Indiana is going to side with Credit Acceptance Corp as though they did no wrong.
|
| 01/05/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In XXXX of XXXX I contacted Credit Acceptance and ask for them to send my all my documents concerning information reporting on my credit. Also in XXXX of XXXX I received copies of electronic of documents I didnt sign at all. I called credit acceptance and told them on XX/XX/XXXX that there is a forged signature on the documents that in fact the signature on the documents was copied from another paper that was signed. I was told that I would have to wait 3 days to hear back from them. On XX/XX/XXXX I received a called and was told to give my signature to them through an email so they could do an investigation. I sent over all my documents and informed them that the signature on the alleged documents on file was forged I said it is mines but I didnt sign it. Someone placed my name on the documents. I told them that none of my signature are the same at all in for two signature to be identical leads me to believe that it was forged. They said they will run an investigation and it could take a long time. No later than 15 to 20 mins I was told that the investigation was done and that they cant prove that this is false. I asked them how did they come up with the determination. They told me because none of my signature are consistent and because nobody signature is consistent thats how they came up with the decision. I told them well do you guys have a signature expert they tell me no they dont. To take it further I spoke to a higher manager who told me because I have one peace of evidence that it doesnt require a investigation and do I know what this would look like on there end. She also asked me why did I take so long to say something seeing I had this contract from XXXX. I told her I just so happen to see it once the information was sent to me by them I explained more to the lady that if she looks at the paper and evidence I sent she can see that two signature are identical. That none of my signature are the same and she said she not going to investigate any claim just because of one piece of evidence. They lady say I was paying on a vehicle for a whole year before they took it. This whole account was done in a fraudulent way the dealership is no longer open and is permanently closed at that. The dealership placed in fact that I put down {$3500.00} when I only gave them {$200.00}. This issues with credit acceptance has been ongoing. Before the vehicle was repossessed they told me to make a payment Ive made one then they repo the vehicle right after the payment was made.
|
| 10/20/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Hello my name XXXX XXXX Im a victim of credit acceptance I have purchased a XXXX XXXX XXXX from a dealership in XXXX called XXXX XXXX their lender banking was with credit acceptance I had my car for three years I was doing my best to make the car payment my car I got repossessed in XX/XX/XXXX they took my car for a month I had to pay {$1500.00} to get it back out I called the company and explain to them that I just had a baby and I asked them why did they take my car in they were supposed to repossess any car between 3 to 5 months day did not follow the law of New Jersey this year of XXXX I found out that Credit Acceptable had got sued by Massachusetts for fraud misleading information they also were getting consumers into contract they had high interest in ratings they had hidden fees and it was repossessed in people car less than three months. I did my research about Credit Acceptable there was so many bad views about this car later Massachusetts New York Delaware and New Jersey have all took them to court because a lot of consumers was complaining about their contract some of the people that was trying to get in contact with them either the customer service will give them the runaround Not give them full information and also repossessed in people car without their knowledge California has sued them for the same thing New Jersey still have a pending on the case with a lawsuit and a settlement and I am file this claim to see if I am eligible for a settlement. I also need someone to contact me at my cell phone number XXXX the only thing I would like for this to resolve itself that I would like to get my money back from this car and go about my life Ill pay {$470.00} every two weeks which is supposed to be per month Any time that I try to dispute any negativity that they put on my credit report they will put 30 days late 60 days late 90 days late all I ask is please investigate this company and look at the reviews of this company they are scamming people out of their money repossessed and people car not being truthful about what they are doing because a lot of people are hurt behind this the docket number case is XXXX XXXX XXXX XXXX XXXX XXXX the court house in New Jersey the case is pending with XXXX XXXXXXXX XXXX XXXX this a class action against the car lender. Please dont let theses people get away I owe XXXX on my car. Im doing my best to make my payment. They are reporting to 3 credit buena every month that Im late. Im a XXXX XXXX XXXX XXXX doing my best.
|
| 12/06/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
For many years my husband and I have struggled with our credit - we lost our house in XXXX due to an outrageous ARM loan, moved a couple of times before getting settled, lost a job, etc. -- all while raising XXXX children. When the oldest wanted a vehicle of her own to drivXXXX, which would help me out with the other XXXX kids, we went to a small lot and purchased a two year old vehicle with some cosmetic damage, but it was perfect for her first car. Credit Acceptance Corp was the only company who would finance me, alone, for that car. After paying {$1500.00} down and agreeing to {$400.00} a month car payments, we took possession. Ten months later, the dang thing has been repossessed three times. They were taking the payments every two weeks after the first repossession, and then I lost my job and the payment was returned one time. They kept trying every day to take that from my checking account, and it caused a " decline '' fee each time. Once I realized it, I contacted them to tell them to please stop trying and I 'd pay a different way. I made a payment, but apparently, that did n't catch me up because although biweekly payments were resumed for several months, at an amount they indicated was to cover the repo fees, they came and snatched the car again from my driveway. Once I realized it, I called them and they said it would be {$850.00} to recover it ( AGAIN ). They said I could pay {$250.00} by XXXX XXXX and the balance by XXXX XXXX, but would also owe the payments that would have come due over the time period they had it. Then I had to go through a nightmare with the repo company ( which are not regulated in NC ) just to get personal belongings back. They informed me the car has already gone " to auction '' so what is the point of me trying to get it back? After reading hundreds of complaints on the internet, I realize I am not alone. Although there have been numerous class action lawsuits filed against these folks, I would n't be able to afford to pursue such action. So now I am without that car and from what I read, I 'll have to file for bankruptcy just to get rid of these people because consumers are reporting that they are vicious in every aspect of the car loan industry. Someone needs to investigate and help the consumers who are only trying to get out of their situation. It is bad enough to have to pay almost 30 % interest on a XXXX used car, but their collection practices are out of control. I feel completely frustrated and violated.
|
| 07/18/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
WITHOUT PREJUDICE Before any financial institution reports any of my information there are proper conditions and procedures that first MUST be met by law before they do any reporting. Any contract I had with Credit Acceptance XXXX is now Null and Void due to the facts they failed to provide the following disclosures during the initial communication, and failed to explain how I can exercise my rights as the consumer to opt out of the unfair reporting and collection activities.
I know I am entitled to the right to privacy which means I have the RIGHT to opt out of any of my information being reported to any and all non affiliated third party agencies, due to the fact every financial institution has the obligation to respect the privacy of it's customers and to protect the security and the confidentiality of those customers non personal public information. Also, to protect from unauthorized access or use of such records or information which could result in harm, or inconvenience to any customer.
( This includes primarily XXXX, XXXX & XXXX, plus all the other consumer reporting agencies collecting my information ) Now, this is NOT an option given by Congress under the Privacy Obligation Policy 15 usc 6801 & 15 usc 6802 b ( a, b, & c ). Here are the violations that have caused me to suffer unfair and inaccurate reporting on my consumer reports/files.
Violation 1. 15 usc 6802 B ( a ) clearly and conspicuously disclose to the consumer in writing that they are going to report any information.
Violation 2. 15 usc 6802 B ( b ) the consumer must be given disclosure that there is opportunity before the reporting begins to not have that information reported.
Violation 3. 15 usc 6802 B ( c ) the consumer must be given an explanation on how to exercise the right to the non disclosure option.
I have contacted them sending letters about these grave errors and other unfair collection activities demanding they cease collection attempts, meanwhile nothing has been peacefully resolved as they continue to violate my consumer rights and fail to acknowledge my written consent to stop furnishing inaccurate information that is not permissible. I know that if they have any reason to believe that any information being reported is not accurate, they must Delete and Block any further reporting pursuant 15 usc 1692g ( c ) and that they also must have my consent in writing to report or delete anything ( 15 usc 1681b ( a 2 ) and I only gave them permission to cease.
|
| 12/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
A few weeks a go, a friend of mine went into victory XXXX located in the XXXX, NY to purchase a car @ XXXX. He needed a co-signer for the car in which he was told that the car will cost him {$530.00} per month. And he will pay biweekly for XXXX mths and then his co-signer would drop off. I agreed to co-sign. XXXX hours later they came back with a paper for both of us to sign. They took us in the darkest room, and we asked about the lighting and they said we are packed tonight. So they they asked us to sign. My friend XXXX XXXX asked why is my co-signer signing first and they replied this is how it goes now, everything is good. We asked for a copy of the contract and they replied you have to come back for that when the bank is open. XXXX was given the vehicle XXXX hours later. We we back days later asked for the contract and they didnt have it. XXXX noticed that the vehicle had some issues tired, dent, wipers, and some other things he went back to have repaired and they still refused the contract. One to Two weeks later I received several letters from credit acceptance stating that I am a owner of a vehicle. I quickly called and conversed with the representative at credit acceptance and explained to them the scenario. They advised me to take the car back and we did. Custody refused to take the car back. They said credit acceptance was closed. I called credit acceptance and kept them on the phone did ring the whole entire visit to victory XXXX. Please refer to the recorded phone call. The representative asked the guy who was portraying to be the manger to give his name and he have a faulty name. He continued to change his name during the whole entire visit. He said that they were not allowed to give XXXX a contract, they couldnt provide him one because it was a paper file, they didnt use computers, they didnt have a return policy, they did not have a return policy posted, they refused to give me a copy of a return policy, they refused to let me speak to anyone with authority, and they threaten to have me put out if I didnt leave. And they said the bank put me first on the loan not them. They said the bank told them not to take the vehicle back. They also said the bank made all the mistake and decisions. I am asking you to void the contract. I am not employed. XXXX can not afford the bill. They lied to him about the payment amount. They placed a vehicle that I do not have chess too in my name, which is perjury. They refused his a contract.
|
| 03/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2023, I entered a consumer credit transaction, not a loan with Credit Acceptance. I entered a consumer credit transaction agreement without transparency regarding the process of the consumer credit application being a financial asset. I now know that my signature is what created the security. According to the Federal Reserve Act Section 16 Part 1 and 2. The application was deposited into the Federal Reserve Bank for the dollar amount of the consumer credit transaction. I am the holder in due course and the XXXX. This is what makes this a fraudulent transaction. Credit Acceptance was already paid when they deposited my credit application into the Federal Reserve Bank. Now they are reporting a balance on my credit report as a debt. How can I owe a balance when they have already paid for the transaction. Credit Acceptance knowingly and willingly entered into a false and deceptive consumer credit transaction with me. the consumer. Credit Acceptance accessed my ( XXXX ) Treasury Account, only to make it appear as though they were loaning me money ( application ) and charge me interest. There was never any money given to me in this transaction. Credit Acceptance was also asked to show where they loaned me physical cash from their own assets and as stated earlier, they never responded to the debt validation/notice of dispute request. This entire transaction is fraudulent and misleading. Although I wish to resolve this matter amicably, I am prepared to seek compensation for damages for Defamation of Character, Securities Fraud, Trust Fraud, Fraud, Embezzlement and RICO.
Credit Acceptance also violated numerous TILA and FDCP laws regarding fraud and my consumer rights. I know that I have a right to ask for debt validation according to Federal Law. Credit Acceptance has ignored all requests thus far.
I also asked them for a copy of the actual contract with my wet ink signature and they mailed me a picture of the electronic signature agreement.
I mailed Credit Acceptance a Debt Validation letter requesting a financial ledger regarding this fraudulent account and they mailed me a 1 page document called ACCOUNT NOTICE, still attempting to collect on this fraudulent alleged debt. I also intend to reach out to the IRS for an audit and an investigation of Credit Acceptance financial business practices. As of the time of the filing of this complaint, Credit Acceptance has not reached out to me to try to come to some type of resolution.
|
| 08/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XXXX I purchased a car at a reputable dealership in NY and was offered the Credit Acceptance XXXX XXXX loan. I was a newly divorced, single mom with not much credit and in need of a car. I was mislead to believe this was an honest loan company, but they have been predatory and changed the terms of the loan I signed up for, and have been fraudulent with me multiple times. I have paid every month, however, during the pandemic when income was dangerously low, the company said they are offering loan holders a payment hiatus with no penalties until things improved in our country 's workforce. Even though I was told by Credit Acceptance that I could resume payments at a later date, I still paid {$200.00} per month ( original monthly amount was {$500.00} ). After the pandemic crisis, my balance went up astronomically, and I was saddled with enormous late payments, interest and hidden fees. They also reported those months as late payments to the credit bureau and my account is listed as in delinquency. This was fraudulent and has severely impacted my credit score rating. I am in an enormous amount of debt now with this loan. The loanbalance is almost the same as when I bought the car, and even though I pay auto-debit {$500.00} per month every month, on time, they continue to charge me with monthly late fees and say they wont take the late fee or delinquent status off my credit report unless I pay {$11000.00} immediately. I have been paying the agreed {$500.00} per month for many, many months now! When I told customer service recently that my pandemic arrangement never included information about going into delinquency, they denied it. They flat-out lied. Customer service seemed more than happy to work with me in the height of the pandemic, and I was always on top of communicating with them ( and how could I not -- they called me multiple times a day, bordering the. fine line of harassment ). Meanwhile, I am afraid this old car will die before I can sell it. The worth of the car is now MUCH lower than the loan balance. My credit is suffering. Before I set up my auto-debit, I was 1 day late with my payment and they repossessed my car twice. I feel imprisoned by this scam company with no way out. I am a single mom who works very hard and pays all my bills on time. I am trying to build my credit and future for my child and this terrible company is ruining any chances I could ever have to purchase a home or another car or get ahead.
|
| 01/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was shocked when I reviewed my credit report this week and I found multiple inaccuracies on my credit report from the 3 major credit bureaus from a collection company that I never have dealt with before. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, unverifiable information. I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the America Bar Association and Professional Liability Fund for code of ethics violations.
|
| 06/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
XX/XX/XXXX I began a loan with Credit Acceptance, at that time i had a stable job and was able to afford the payments which were {$280.00} a month, I was paid bi-weekly, which made my payments {$140.00} every two weeks, I then began a new job that paid more so at times I was able to pay extra.Fast forward to XXXX, I found out I was expecting and through out that time I experienced some complications that prevented me to be able to work at that time. XXXX rolled around, after welcoming my new addition I was the sole caregiver and still was not able to work payments were made when I was able to. XXXX I still was not able to work, I did not end up going back to work until XX/XX/XXXX, It was a part time job just to get through my first year of college I did make payments when I was able to. In In XXXX of XXXX, My family and I went on vacation XXXX and XXXX minutes away, with that being said my son who wasn't even two at the time was with me, how this place knew where I was located at this time I have no idea.The morning of XX/XX/XXXX I woke up to go get something out of my car only to find out my car was nowhere in sight, my first thought was my car had been stolen, no it was repossessed so I automatically called said company the lady I spoke to told me that there was no order on my car. And i asked how in the world I was supposed to get home from where I was long story short I had to pay {$900.00} and some change to get my car backXXXX XXXX XXXX, I finally secured a good decent paying job as it has allowed me to be able to set up auto-payments with said company. Even when I make payments they still call me to make payments when it automatically comes out of my bank account every other friday. I also recently tried to trade my car in my paperwork I currently have it states that if i wanted to sale or trade in my car i had to have their permission I called and was told I do not have to have their permission that it was up to the dealer if they wanted to buy it.I was then told that my payoff was {$3100.00} one day and then i called back a different day and was told i only owed {$2900.00} they are also saying that Im 120 days late with payments which i am not i have been making payments when I asked about that i was told i was 586 days behind on payments dating back to XXXX which I find that not to be fair when i have been making payments and almost have the car paid off. My payments now are {$190.00} every two weeks.
|
| 03/28/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
My husband and I opened a car loan for a XX/XX/XXXX XXXX XXXX in XX/XX/XXXX. In XX/XX/XXXX we had the car repossessed for being a month and a half behind. My husband had been having health problems and returning to his old job was not an option. We paid the amount to get the car back and made a payment arrangement with them. They offered the car at {$570.00} a month and we were agreeable. Unfortunately the first payment was to be made two weeks later and we could n't do it until 6 days later, somehow we were not able to get them to do a payment arrangement and we owed all this money up front. They accepted the {$470.00} every month on the XXXX and we finally got a payment arrangement on the XX/XX/XXXX for {$470.00} that day and a {$100.00} two weeks later and we would start paying {$570.00} on the XXXX and then continue with {$100.00} every two weeks after the main payment date. We have held up our part and yesterday the XX/XX/XXXX at XXXX I am having threatening calls of repossession after we already agreed on XX/XX/XXXX for payment arrangements. I checked my credit report and on both XXXX and XXXX I am current on the payments with {$0.00} behind. Credit Acceptance will not allow me to access my account online nor will they tell me why I owe {$840.00}. I have asked for them to send me a statement or an account summary 4 times now and I have yet to receive ONE. We have spent a ton of money on this vehicle and somehow we are told we owe different amounts each time I talk to a representative. It is {$370.00} or {$470.00} or {$840.00}. They NEVER tell me what I owe for but if I do n't pay today they will repossess my car. Forgive me for the angry rant, but this is really really bad for my husband 's health which he is on the XXXX list. We are both trying to make this work and each time we work something out, they call me with repossession threatening phone call. The last payment arrangement I asked for them to email me an arrangement document, they said they do n't do that. My husband told me they would n't honor it because they have yet to honor any agreement we have made. I paid on the XXXX the {$100.00}, two weeks after I made the {$470.00}. It was on the XXXX we started getting these threatening calls without being able to tell me why I owe so much. They wo n't send me anything like they have n't the 4 times I have asked. This company has crooked practices. I will NEVER EVER get another car loan through them.
|
| 05/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
Credit acceptance used predatory loan practices and I believe it was due to my race, inexperience, and age at the time of purchase. To start the the loan interest on the contract was not what I told it would be at the time of purchase, I was told that I would have a 13 % interest based on my credit at the time. Once I got the contract the interest rate was much higher at 22.99 %, I couldnt believe what I was seeing. After a week in the vehicle, I tried to return the car to the dealership and was told I couldnt return the car because they couldnt verify my mothers address. She had purchased her vehicle from them as well, they lied. After trying to do voluntary repossession, I learned that I had 60 days to return to return the vehicle but that option was taken from me by the dealership XXXX XXXX XXXX. I have been trying to get the company Credit Acceptance to get the car but they have said multiple reasons why they can not, we dont have the phone number of the company, I provided the phone number ; we need the address, I provided the address ; we might consider getting the vehicle if the company calls us, I asked the tow truck company owner to call them, he did. After jumping through their hoops, I was emailed a payoff request for {$22000.00} on XX/XX/XXXX. The vehicle was repossessed in XXXX of XXXX, I borrowed from my grandmother to get it and the paper on the car said inoperable. Why would you ask for {$22000.00} for a car that you said has no value? I have not received notice of lower payment options or any information about the voluntary repossession. This process has been stressful and horrible since I started it on XX/XX/XXXX. During the COVID 19 pandemic, I was unemployed and told them I could not afford the payments and would have to return the car, they said not to worry they were offering lower payment arrangements and no late fees, this was also a lie. I just want this five year battle to end but they have been sending me in circles for years and it is affecting my life, renting places to live has been made difficult by their credit reporting and the option to try to rebuild and move forward seems like a pipe dream. If this helps one person avoid falling into their traps, I would be grateful. I was XXXX years old at the time and I am XXXX years old now and I wouldnt want anyone to have to deal with this for years to come like me. Be cautious and avoid them at all costs.
|
| 11/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
In XXXX 2018 I was financed through Credit Acceptance Corp of Michigan. I was low income and had a very low credit score. I'm not even sure how I managed to get the loan. Not even 3 months into the car loan I lost my job and couldn't pay the car insurance on the car. I lost my job because I was jailed for fighting and it cost me my job. I couldn't pay the insurance and the car was then stolen and totalled in a high speed chase with police. The car was flipped and it was a total loss. I sent credit acceptance the police report but they did not bother to care. They charged me 22.99 % interest on the loan and the state of Louisiana only allows up to 12 maybe 14 %. They took advantage of me me knowing I was low income and would be so excited about just getting a car. I paid {$3500.00} down payment for the car and the total amount was still {$12000.00} after the down payment which now I know is insane. They charged me for extra insurance that I knew nothing about that would have been voluntary. NOw that the car is totaled they are crushing my XXXX XXXX and continuing to add more and more to the loan which is now at over {$16000.00} and counting. I've tried to dispute it over and over again and they won't make any changes. The criminals who stole the car still have not went to trial. I now owe a tow company thousands and XXXX for a wifi box that was in the car. The loss of my job cost me my home as well so I had the car packed down with personal items that were a total loss because of the theft. Credit Acceptance knowingly ripped me off with the contract. They knew I was low income and they could take advantage of me and they are still taking advantage of me 2 years later with my credit report and the amount owed. The car was stolen and totaled in a chase with police and the criminal has still not went to trial. I am paying the ultimate price for others taking advantage of me. I do not know what to do. I can not afford an attorney and I called legal aid and they don't have any openings for me to even tell them about my story until XXXX. Credit Acceptance has wronged me and I know they did thousands of others because I read about the cases and they still have many other suits in action. I'm asking that someone please help me and stop these people from taking advantage of others. I am still walking because my credit score is trashed. I am a single mother and low income. This is insane.
|
| 03/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
Older American |
|
On XX/XX/XXXX, I went to : XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX I was not allowed to see any of the cars except the car that was sold to me, a XXXX XXXX XXXX. I had requested buying a car that the payment would be under $ XXXXmonthly because I am on a fixed income. I was told that I could afford that car which was $ XXXXmonthly and that was the car they sold to me. The finance person, XXXX XXXX, became angry when I asked how much the finance charge would be. and the payments. He didn't want to be interrupted while having me sign the paperwork. Two days later I tried to return the car because of the high monthly payment, the high interest rate, and the car started having mechanical problems the 2nd day I had the car. The manager, XXXX XXXX ( XXXX ) told me I could not return the car 2 days after buying it, because it was a binding contract. I had gone to an outside XXXX certified mechanic shop on day 3 when the steering wheel started shaking and vibrating on day 2 of ownership. I paid {$60.00} for a diagnostic test and XXXX XXXX gave me an immediate list of things needing repairs and totaling {$3100.00}. XXXX XXXX said I bought the car as is and said " She wasn't going to step on the toes of her mechanics '' who gave their clean bill of record on the mechanics of the car. I found out later that they have a 30 day policy to fix needed repairs during the 1st 30 days of ownership. They hid this information from me. The only thing on the list that they repaired was grinding down or resurfacing the brake rotors.
I just found out last week in XXXX, XXXX, one year later, that the first 2 years of payments go 100 % to interest, nothing to principal. So, I paid them approximately {$6000.00} in interest this past year on a finance of $ XXXX.If I pay them another year, I will have paid them {$12000.00} in interest on a XXXX finance. That's almost 100 % profit for them in 2 years, not to mention, the existing remaining 42 payments.I found this out when I went back to hopefully sell the car back to them last week. When I went in to discuss them buying back the car, they devalued the car from over {$15000.00} a year ago, to {$7500.00} this year, XX/XX/XXXX. I told them the XXXX value was either over valued last year when I bought the car, or the current XXXX value was way under value. The subject was changed and I left without selling the car back.
|
| 04/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/XXXX this account was paid in full and lien released to XXXX XXXX and reported/updated to all three credit bureaus on XXXX XXXX, stating this account was paid in full and closed. The car I purchased had an acceleration defect in which the dealer I purchased the car from, after several attempts was unable to fix the issue ; I made a compliant to XXXX, who decided to repurchase the car under the California Lemon Law. Under this law it states that if a car is bought back by the dealer or it's manufacturer, all money paid toward the car ( down payment, car notes, repairs, car rentals etc. ) is to be refunded minus the mileage usage. I received a letter dated XX/XX/XXXX as proof of the account being paid in full and closed and lien released by Credit Acceptance, as well as the breakdown of all monies received to pay off the car and what i would receive as a refund. After a couple months Credit Acceptance reopened the account and reported that I owed XXXX, followed by another XXXX a couple of months after that totaling XXXX showing that I owe on all three credit reports. These are the two car payments that were due to be refund to me from the repurchase of the car. I do not owe this money and have disputed this inaccurate information with the credit bureaus numerous times and the company keeps reporting back that they have certified that the information is accurate and for the account to remain on my report as is. So I decided to dispute this account directly to XXXX on XX/XX/XXXX and uploaded all the proof to verified this account was indeed paid in full/closed per the letter from Credit Acceptance. I received results today, XX/XX/XXXX stating the account status remains the same as me owing, and that the company sent certification again that this information was accurate. I asked XXXX numerous times to send me the certified information to me so I can review it and the representative named XXXX at XXXX, stated that I would have to subpoena that information if i wanted it. XXXX has not been cooperative and they still insist on not changing the status of this account although I sent them the proof they requested. XXXX is basically taking the word of Credit Acceptance because they are being paid by that company to report this inaccuracy on my credit report. I am tired of the back and forth with both the company and XXXX. I need help from another agency now.
|
| 11/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/2023 financed a XXXX XXXX XXXX with Credit Acceptance Corporation ( CAC ). The XXXX XXXX XXXX was purchased from Impressive auto sales in XXXX, PA.
Spoke to salesman XXXX on XXXX asked price of car and was advised it cost {$8900.00}.
XXXX asked me if I liked the car and to submit loan application on impressive auto sales website.
Later in the day XXXX informed me that I am approved for the loan.
XXXX asked me how much down payment I am able to put down.
Advised XXXX I can put {$1500.00} down payment and would be in the next day to test drive car.
On XX/XX/2023 test drove XXXX XXXX and agreed to move forward.
I asked XXXX again how much the car cost and he said it cost {$10000.00} because I am financing the car.
I informed XXXX that the car is advertised for {$8900.00} and when I spoke to him on the phone and informed him I would be financing car, the price did not change.
XXXX then said my monthly payments are {$280.00} for 66 months.
I asked XXXX what the out the door price is and he would not tell me.
I informed XXXX my XXXX score is XXXX and I dont know how he got to the monthly payment amount.
XXXX refused to show me any documentation only to mention that in order to do the deal I have to get a warranty that is included in the loan for {$1600.00}.
I needed a car to get back and forth because there is no public transportation to take me to work and back home.
I really feel taken advantage off and ripped off.
I paid the {$1500.00} down payment with the warranty included, which I did not want.
The total amount financed is XXXX and monthly payment of {$280.00}.
I called CAC on XXXX and canceled the auto warranty issued by XXXX XXXX.
CAC deducted {$1600.00} of my loan and left an unpaid balance of {$10000.00} with monthly payment of {$280.00}.
If is not fair the I still have the same monthly payment of {$280.00} when CAC deducted {$1600.00} when I cancel the contract.
Moreover, I deserve a lower finance rate because my XXXX score was XXXX.
Its amazing that CAC never provided my XXXX score to me before loan was issued.
With loan balance of {$10000.00} on XXXX my monthly payment would be {$240.00} for 66 months with interest rate of 18.99 %.
How it is now pay on balance of XXXX on XXXX, my monthly payments are still {$280.00} for 66 months with interest rate of 25.68 % which is illegal in Pennsylvania.
|
| 10/17/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX ATTENTION DISPUTE DEPARTMENT TODAYS DATE : XX/XX/2019 CREDIT ACCEPTANCE CORP XXXX Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report.
I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft.
( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ).
( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) The repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity.
A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information.
The reference items are listed below please take this matter very serious CREDIT ACCEPTANCE CORP XXXX I have report your company to consumerfinance.gov As a form of record and I am prepare to sue your company Example In re XXXX XXXX XXXX, XXXX Telephone Consumer Protection Act Litigation, Case No. XXXX, in the U.S. District Court for the Southern District of California Stop collection proceedings against me Signatures on applications and accounts Investigators report XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX
|
| 03/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
My husband and I financed a car with Credit Acceptance Corp and we believe that we were lead into a misleading loan. We are paying 22.99 % percent, {$390.00} a month for a used XXXX XXXX XXXX that at the time had XXXX miles. When we brought it at the dealership we remember it saying {$9900.00}. We put down {$1000.00} and we still have to pay {$390.00} for 51 payments. After reading complaint after complaint regarding Credit Acceptance from its consumers as well as seeing that they have been sued by Mississippi and had to pay for their deceptive practices and also with New York Attorney General and CFPB for misleading consumers into loans they could not afford by practicing churning and deceptive loans. We also believe that we were wronged. Our loan is 51 months, and the interest has made the car over {$4600.00} dollars more than the value of the car {$4400.00}. We have already paid {$11000.00} which is more than the cost of the price on the car {$9900.00}. We feel misled putting down {$1000.00} still having to pay {$20000.00} for 51 payments. And how a car that is {$4400.00} blue book value ended up being financed with a total cost {$21000.00} and We are stuck with this loan for a long time. I always thought this loan was confusing and complex with contracts hidden inside of the contract with a financed charge for each contract XXXX XXXX which is a warranty contract for {$1600.00} with a term of 24 months and XXXX XXXX {$1100.00} for 51 months are two contracts hidden within a contract which makes this a complex contract that can not be understood by the common consumer. It took us years to understand our contract along and we still dont fully understand it but we know we have been misled. But it seems like my Loan has barely gone down even we have paid {$11000.00} almost 3 times the actual value of the car. I reached out to the New York Attorneys office who is currently suing Credit Acceptance Corporation along with the Consumer Financial Protection Bureau. I have complained several times without a real resolution and fear that Credit Acceptance Corporation will not really investigate our case but just throw out what we are saying just like they have dismissed us in the past. We would like someone else to reevaluate this loan. Credit Acceptance Corporation has destroyed our credit and we are currently unable to get a home for our family because of it.
|
| 10/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Originally XX/XX/XXXX I was supposed to co-sign for a car loan, XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, NJ XXXX deceived me into signing a contract in my name as full owner. Loan Contract started XX/XX/XXXX with Credit Acceptance Corporation, the next day I tried to call into the customer service to rescind the contract and was told yes only if the auto lot would agree. They disagreed even though I had been complaining that the car was already giving trouble, reported as electrical issues, I tried to file it as a lemon. Fast forward the driver which was the real owner of the vehicle who had been making all the payments to credit acceptance through her bank account contacts Credit acceptance about payment arrangements due to loss of employment. Finally one representative called me XXXX asking for a payment I explained although car was signed by me I was not the physical owner XXXX XXXX XXXX XXXX and had no way of making payments. Covid 19 comes in and payments are put on hold due to pandemic, the arrangements that was made with the driver at the time were then rescinded. I reached out to Credit acceptance asking that payment history be emailed or mailed to me ( XXXX XXXX ) and was never received accurate information.
Never contacted via mail or phone call and then Repossession of vehicle around XX/XX/XXXX took place. after a vehicle is in the possession of a finance company, there are at least two notices required ; The initial notice is a Notice of Resale Date was never sent. Per my Credit acceptance contractGetting the Vehicle Back After Repossession. If We repossess the Vehicle, You have the right to pay to get it back ( redeem ) at any time before We sell, lease, license or otherwise dispose of any or all of the Vehicle in its present condition or following any commercially reasonable preparation or processing.
XXXX balance reported {$7300.00} to {$7500.00} XXXX balance went from {$11000.00} decreasing to {$6800.00}.
Under section entitled 9 A ten percent ( 10 % ) penalty per month shall be added to a refund that is not paid or credited within forty-five ( 45 ) days after return of the service contract to the provider. Now credit acceptance is adding late fees and every month reporting inaccurate balances that I owe, without contacting me about the balance that was owed after the resale of the vehicle that was not in a condition to be sold.
|
| 03/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I purchased a vehicle XX/XX/2019 with a monthly payment of about {$650.00}. A few months in I have called for a deferment because I lost my job at the time. Unfortunately I didn't keep names or dates, but it was a fairly simple call the person had me on hold to take notes and said your payments are deferred. A couple of months later I checked my credit and saw it was not being reported until the summer. Then I saw late payments on my account and when I called I was told they don't offer deferments and that my car was in a repo status. I had to make payment plans of over XXXX a month include multiple late fees and though at the time I just started a new job I could not afford the payments. They tried to even put me on a payment Plan XXXX, and when I made these payments, credit acceptance kept putting me late every month because I could not make up for the balance of prior months. The payment needed to be paid in full or I would not get an on time payment I contacted my local XXXX XXXX XXXX and was lucky enough to refinance and was told I can dispute those late payments and I have tried by sending bank statements, I've tried with XXXX XXXX XXXX, and XXXX. I remember a phone call I had with someone at corporate and they told me sorry for the misinformation but there is nothing I can do for you.
There are 8 late payments at over 120 days reported, this doesn't represent me as a creditor. I have a current car loan, no late payments and a car loan prior to Credit acceptance no late payments.
They dont allow customers to listen to the recorded calls, They dont allow late payments removal though other companies do especially when they understand if the customer usually pays on time and the car was refinance paid in full. This has affected my life in such an negative way. Not being able to get the apartment or credit card or even a new car on my own.
I was paying XXXX for a car that was purchased for a bout XXXX more than double I was paying. I also purchased the care XX/XX/2019 and made the first payments at the XXXX but on the statement it says its started XX/XX/2019. I emailed the CEO and he sent me to a department that works this. And you cant called them, they call you. I know there is a law suit against them I wasn't to take them off my report. This is abuse they took advantage of people that needed help. I lost my job because I didn't have a car.
|
| 09/17/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XXXX 2015, I obtained an auto loan through Credit Acceptance for a XXXX XXXX XXXX with 69,999 mileage the asking price for the vehicle was XXXX with gap insurance included bringing the total to XXXX approximately. At the time I was deciding between two other companies for better priced vehicles with different financing terms. I was constantly contacted by the dealer through text/phones various times of the evenings to obtain the vehicle. Needless to say, I went for the deal, because I believed that the dealership had my best interest and offered me a connection with better finance company according to the dealership. At the time I was n't making much money, related to my return from a medical leave for 3 months prior. However, the loan was pushed through, and I was told by the dealer that no matter what I could and would be approved. Later on I realized why ; the finance company required a GPS device to be placed on the vehicle which was discussed after i signed the agreements and paid the down payment. If that was made known to me prior to signing, I would 've declined the offer and went to the other dealerships. I experienced much hardship with Credit Acceptance my vehicle was repossessed twice for only being 3 days late, and I had to pay the note plus an additional {$1500.00} in repossession fees, each time not included the 50-100 $ storage for belongings taken out of the vehicle. This was very humiliating and as a XXXX XXXX, I was not willing to accept this. I reached out to the finance company directly several times only to hear different explanations for the reasoning behind the excessive fees with the payment arrangements and/or repossession terms. I asked for a pay off amount and was told that the pay off was {$36000.00}! That is nearly double the price of the vehicle, and I asked for a break down of my loan and terms, the company declined to provide it to me, and one agent even said, what did I think? I knew the loan was for {$680.00} per month for 66 months! I would like people to be aware of predatory lenders such as credit acceptance, and I am looking towards filing litigation towards this company in relation to their actions which have caused me much anguish and hardship. I am a XXXX survivor and a divorced mother of XXXX small children who depend on me and I refuse to allow a company to deceive or manipulate me with these tactics.
|
| 02/20/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
In XXXX of XXXX, our car that we had financed through Credit Acceptance Corporation was involuntarily repossessed because of a bank error causing our payment to be one day late. They placed the car in a claiming lot that would charge us {$500.00} to get it out, after the payment was made. We could not afford to do that so we let the car go. A few months later we did receive an official letter from CAC stating the car had been auctioned and that we owed {$8700.00}. We contacted the number on the paper. We do not have the paper still and made arrangements to begin paying the debt in the amount of {$100.00} a month. We continued paying through XXXX of XXXX, when we became aware that CAC was not reporting the payments to the credit bureaus. We had never been able to obtain a letter stating how much remained of our debt even though we requested it at each payment over the phone. My husband made several attempts to speak to a CAC representative about our account but no one could provide us with any information. He was finally able to connect with a manager in the collections department who found out our account had been closed at some point without our being notified. When we asked what had been happened to our payments she had to investigate. It took over a week and she informed my husband when he called that the money was sitting technically in this closed account in limbo. The remaining balance of {$7600.00} never fluctuated after our first year of payments began. The money sitting in limbo was never applied. She ( the manager ) told us another account had been opened for us but was being closed due to inactivity. We had never been informed about the account. This manager also told us that we would likely see a check with that money being returned within 6 months. We never received the money. She stated to my husband that she could not send him anything in writing as she was not allowed. The account showed as closed soon after XX/XX/XXXX and we had no activity on it until XX/XX/XXXX, when CAC suddenly posted on our credit report that we had missed a payment that month. We are not disputing that money was owed. We are disputing that the account was suddenly opened to report a late payment in XXXX and that the money we had been paying, which we had never been able to find out how much that was, was never applied to the account or returned to us.
|
| 05/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Older American |
|
We test-drove a used vehicle from XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) in XXXX XXXX, VA on XX/XX/2023. We liked the car, and made a deal based upon a written guarantee that the dealer would replace the infotainment system. We put {$4000.00} down in cash. We had told them, up front, that we could buy it for cash.
Their loan " officer '' drew up a contract, but failed to even ask us if we wanted a : loan, " Service Contract '' ( {$2500.00} ) nor did he discuss : Loan terms, loan rates or length of the loan. He quickly ran us through the details of the Buyer 's Order and asked us to sign, etc.
Later that same evening, we examined the contract and realized that this company is one of those infamous used car dealers who thrive on exorbitant loans and quickly repossess the vehicle ( s ) as soon as ONE payment is missed, so that they can sell it to the next suckers. Over and over.
I had texted the general manager of the dealership : XXXX XXXX, on both numbers : XXXX and XXXX that night. I had already looked the CFPB up and told XXXX XXXX the deal was off unless he cancelled the loan from Consumer Acceptance Corporation " XXXX ''. Primarily, because XXXX XXXX ( loan agent ) did not ASK us if we even wanted a loan, much less a warranty, plus the details above. He agreed to cancel the loan, and later told me that he had called XXXX and that they would send him papers acknowledging that the loan was cancelled. We have not received any proof that this has actually been done.
We returned to the dealer, with {$5000.00} CASH, on XX/XX/2023 and bought the car, and drove it home. Bill of CASH Sale in hand. Today, XX/XX/2023, I found a XXXX for the first payment to XXXX in the mail. See attached.
I immediately called XXXX today, and spoke with " XXXX '', and I offered to send her a scan of the CASH Buyer 's Order, but she ( XXXX XXXX said that would not be necessary. She checked with their Verification Dept. who stated no request had been made by XXXX XXXX or anyone else at XXXX XXXX XXXX. I then called XXXX XXXX XXXX again ) and he assured me ( again ) that he would call XXXX, etc.
I have not heard from him since and sent him an e-mail with my concerns. He has not responded to that either.
I researched Consumer Acceptance Corporation and their " Service Contract '' " company '' and found nothing but complaints about both from many consumers.
|
| 06/06/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
HelloMy name is XXXX XXXX and I purchased a XXXX XXXX XXXX from XXXX XXXX in XXXX XXXX, XXXX this past XXXX. When I purchased the car I put {$600.00} down and I was financed by Credit Acceptance which is located in XXXX, XXXX. I agreed to pay {$250.00} every month and I gave them XXXX references with all there contact information. I recently had a family emergency and I had to fly to XXXX, I was only there for XXXX days and when I came back I received a call from XXXX XXXX telling me to come to his office because my license plates arrived. This was about XXXX weeks ago and he put my plates on himself but a XXXX later my car was repoed without warning! I never received a phone call or an email neither have any of my references that I left for them. When I called them they told me that the automatic payment system they put me on was blocked by my prepaid card? I normally call to make my payments anyways but with all that I had going on I really wish I would have received a phone call or warning before it was repoed. Now when I called Credit Acceptance they told me my car was moved to XXXX, XXXX which is about XXXX miles away from where I live. After trying to make sense of everything with them over the phone it was obvious that I am dealing with greedy morally incorrect XXXX who did n't care about my issue. However they did tell me if I paid the repo fee and my week behind payment I could pick my car up today in XXXX. After paying them a total of {$540.00} the lady then told me my car was not in XXXX, XXXX but it was moved to XXXX, XXXX! I have been pushed around enough and lied to I am an XXXX Veteran and to be treated like this is very disrespectful and hurtful! My neighbors all saw the man repo my car and saw me try to reason with him because I thought it was a mistake! I am very embarrassed about the whole situation and I just want my car back so I can get to work. According to them I can pick up my car Monday in XXXX, XXXX, I will be taking a train and walking the rest of the way hopefully they will be honest about XXXX thing through this whole ordeal. I am not sure if there are any laws against what they have done if not I would just like the world to know how heartless they are and how they treated this Veteran! My phone number is XXXX, my email address is XXXXXXXXXXXX, Credit Acceptance 's number is XXXX.
Thank you for you time!
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/2022, To whom Can Help Me It Would Be Appreciated, On XX/XX/XXXX of XXXX I send certified letters to all three credit bureaus updating my personal information and asking that all incorrect information and inquiries be removed from my credit reports ; according to FCRA, Section 611 ( a ) ( 6 ) and ( 7 ) for a second time. There has not been any corrected or deleted inaccurate, incomplete, or unverifiable information within 30 days of receiving notice of my dispute. My report should not show I owe {$14000.00} due to loss from a natural disaster as stated by the annual report records and by the company itself with a date stamp. Also, the accounts for all the bureaus read closed with the date stamp on my report. It's reporting a debt as charged-off which was settled or paid in full due to loss from a natural disaster and listing me as a debtor on an account when I was only the authorized user. Since reaching out to the company my accounts have been reporting old debts as new or re-aged to show activity which can also be found on all three bureaus ' sites. I have started to receive calls from agencies attempting to collect multiple times a day. I have not heard from either of the credit bureaus by mail, email, or certified letter mentioning or confirming my updated information and it has been well over the stated 30-day window of verification. I have been working on my report since XXXX and attempting to contact you to have my information updated. In the previous months before sending my letters. I called the companies and signed up for their website as stated by their agents from calling for help. They cited this as " the only way to get the help I needed ''. That was a lie! It was a way to get money from me to pay them without being able to even see my credit report, let alone dispute fraud incorrect information to have removed. I am asking for this incorrect information, and inquiries to be removed. I am also asking to notify every CRA involved that I disputed the debt, submit corrected information to the CRA subsequent to investigating my dispute, refrain from continuing to submit the information that it knows ( or should know ) is incorrect, and inform me of the results within five business days. It has been 90 days which is past the lawful window of verification. I do not consent to XXXX or any means of automated verification.
|
| 06/17/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
The reason for this letter in dispute of the operating practices, misleading information and fraudulent activity bestowed on me by the Credit Acceptance Corporation. To wit : At or near the beginning of this Pandemic, I contacted this company via telephone, and was informed by a manager, ( named XXXX ) that due to the current crisis they would defer any actions against their clients as it relates to making payments at that time. I was told that " If '' I was able to make even a partial payment to do so. If not they would defer until the crisis was over.
I contacted them again in XXXX, to make arrangements to bring my account current, because I had been unable to make my payment ( s ) during the Pandemic. At this time they requested that I pay them {$6400.00} on or before XX/XX/2021. ( See Enclosed Agreement Letter ). I was promised by them that if I was able to make this extremely large payment, my account would be brought current and my account would be in very good standing.
I paid them the entire amount that they requested, by the day they requested. XXXX XX/XX/2021 Bill from company. Cleary states " NO PAST DUE AMOUNT ' After doing so and thinking that I had done everything they requested of me. I was appalled upon review of my credit to find that even though they told me. 1. That they would defer the payments until after the Pandemic. 2. That my account was in good standing. 3. There would be no penalties for not making payments during the crisis. THEY STILL REPORTED MY PAYMENTS 60, 90, 120 DAYS LATE.
Totally contrary to what they told me or what expected from them.
In closing I would request that this company do right by their customers. They should not be able to, on one hand state you dont have to make payments and then penalize a customer for doing exactly that. Then finally when they requested over {$6000.00} I paid it to keep myself and my credit in good standing. But this payment did neither. This company and their praticies should be sanctioned in some manner for misleading and subsequently penalizing their customers for doing exactly what they agreed to allow. And they need to correct " All ' misinformation supplied by them to the different credit reporting agencies..
Please Advise..
Sincerely, XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX Sent from XXXX Mail on XXXX
|
| 07/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
CREDIT ACCEPTANCE : WAITED UNTIL 87 % of the loan was paid to repossess the vehicle the loan was for due to delinquency, the same day I had made a payment, without a phone call or even an email to ask for more first. They just sent the truck over, causing much more to be paid and not towards the loan. This is a scam.
This company reported increased annually in profits. I can see why with this kind business practice.
Credit Acceptance annual revenue for XXXX was $ XXXX, a 11.18 % increase from XXXX Credit Acceptance annual revenue for XXXX was $ XXXX, a 12.11 % increase from XXXX.
I was delinquent with a loan via Credit Acceptance due the covid-19 related issues. I made a {$70.00} payment today XX/XX/XXXX to start getting things moving in the right direction for the month. Approx. 2 hours later a tow truck came and loaded up the car, I talked to them and they said they can wait while I call the loaners since there was a payment just a few hours ago.
The Credit Acceptance representative advised with a payment for an ADDITIONAL {$330.00} he could stop but it had to be now, over the phone. I wasn't able to immediately and the removed the vehicle. I got off the phone and called the bank to move money over and called back to make the payment. This time another representative advised a new total of {$650.00} was due today or they would sell the car for the remaining loan balance of approx. {$2000.00} ( after paying them for several years on a {$16000.00} loan ) After explaining to Credit Acceptance rep that I just made a partial payment for XXXX and when my next pay date was they told me they would wait until Friday XX/XX/XXXX to sell the property for balance unless the {$650.00} was paid in full. I ended the call and was advised by another party this is probably not correct from them and called back and got another representative that advised that given the {$400.00} already paid today that WILL be against the {$650.00} leaving {$250.00} remaining, I paid this amount to process the release to the local tow company.
Now the XXXX XXXX XXXX hasn't sent to release in 1 hour and 5 minutes and after speaking with them twice, being advised it takes 5 minutes twice, and they assured me they sent it, twice. I am doubting I can get my car back today for work tomorrow at this rate since the local tow company will likely close at some point.
|
| 02/10/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I called in to get a payment arrangement set up on my account and spoke to a representative by the name of XXXX. He was extremely rude and very hostile during the entire conversation. He kept asking questions like why I was n't able to make my payment on time, that when I signed up for the loan I agreed to make the payment on time, etc. I explained to him that I paid majority of the car note and that the automated system gave me until XX/XX/XXXX, that I needed until XX/XX/XXXX which was my pay day to make the payment because I did n't want to fail the payment arrangement. All I needed was 3 days more, the rep became even more rude and began talking to me in an inappropriate manner stating I should n't need the additional time and that I need to keep the arrangement or see if I can get the money from someone. I asked to speak to a manager because he was being rude and he stated he was a senior rep. He stated I have a sub-prime loan and that his company already took a risk at giving me a loan so I need to make my payments as agreed. I began to raise my voice and get out of character with him because I could n't believe he was actually talking to me as if I was a nobody and the money came out his pocket. I 've had my vehicle since XX/XX/XXXX and this was my first payment arrangement, I have never been late on my car payment. Every time I call this place, the reps are nasty and talk to you like you are trash. I asked to speak to management after dancing with him verbally for a few minutes and they gave me the extra days without a problem. I can never get what I need resolved without constantly enduring the lack of customer service from the rude, condescending, very judgmental collections representatives that work for Credit Acceptance. They act like they hate their jobs and the money is coming directly out of their paychecks to finance the customers they have to service. They call you constantly with their automated dialers and they will harass your references as well. Then when you call then to ask then to stop with all the calls, they will have the nastiest attitude. We already know when our payments are due, we do n't need calls 10 times a day and we do n't need our references to be harassed as well. I do n't need my references in my business and knowing when my payments are due. Especially dealing with the reps nasty attitude.
|
| 12/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have been attempting to resolve my credit concerns since XX/XX/XXXX and it is now XX/XX/XXXX. The car was repossessed, but redeemed in XX/XX/XXXX, and I continue to pay the regular car payment of {$430.00}, plus {$140.00} per month in order to repay the past due amount on the XXXX of every month since I redeemed the car. The account continues to report as closed and in repossession, with no payment history of funds received being reported to all three major credit reporting agencies.
I have a loan for a XXXX XXXX XXXX with this company, and they are reporting to my credit report incorrectly. I have attempted multiple calls to this company and was outright lied to by two of their agents just to get me off of their line. They stated their credit team handles these requests and they would transfer me to their voicemail for a return call, but each time they transferred me, I was not able to leave a voicemail, the recording just continued to loop. TWICE THEY DID THIS! The third agent I spoke with actually held the line and let me leave a voicemail to their credit reporting team, but little good it did as I did not get a return call. She also gave me a confirmation number that she stated was from XX/XX/XXXX where they submitted an electronic update to the credit reporting agencies, which I later learned from another agent, was just an internal number they used for their cases, not an AUD to the credit reporting agencies. I was advised that they sent me credit reporting documents in the mail, I HAVE NOT RECEIVED THEM! I called back the following week and was told by a 4th agent that their credit reporting team does not even call customers, and she was not sure why they told me that, well I know why, it is because I was demanding they do their job and FIX MY CREDIT! They have made several violations under FCRA regarding the reporting of inaccurate information to my credit profile! It should not be so hard for a DEBT COLLECTION COMPANY to follow the FEDERAL LAWS established for instances such as these. It is not a closed account, nor is it in repossession, because I DRIVE IT DAILY! If it is closed, and repossessed, then why am I paying them????? It took them one week to report it as repossessed, and if I miss a payment, they call relentlessly bordering on harassment, so why do I have to harass them to just do the RIGHT THING!?
|
| 08/21/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I FILE AND EARLIER COMPLAIN ON THIS ISSUE AND THE ISSUE HAS NOT BEEN RESOLVED. ON XX/XX/XXXX MY CAR LOAN WAS PAID OFF AFTER I TRADE MY XXXX XXXX XXXX IN FOR A DIFFERENT CAR.. I WAS INFORMED FROM A REPRESENTIVE THAT MY BALANCE ON THE ACCOUNT IS XXXX AND PAID IN FULL. I SPOKE TO THEM REGARDING I WAS STILL MISSING PAYMENTS ON THE MONTHS THAT IS STILL NOT LISTED ON MY CREDIT REPORT AND ONCE AGAIN I WAS INFORMED THAT I WOULD HAVE TO TAKE IT UP TO THE CREDIT BUREAU. THROUGH OUT THE 15 MONTHS IVE BEEN DEALING WITH THIS ISSUE AND THAT IS ONE OF THE REASON I CHOOSE TO GET THIS CAR LOAN PAY EARLIER I CAN SEE IN GOING THROUGH THE NEXT 5 YEARS OR SO DEALING WITH THIS SAME ISSUE. SO LAST FAST FORWARD ON MY XXXX XXXX CREDIT REPORT I AM MISSING PAYMENTS THAT I HAVE MADE AND IT DOESNT SHOW ON MY XXXX XXXX CREDIT REPORT. EARLIER I DISPUTE THIS AND THE ACCOUNT WAS DELETE OFF OF MY CREDIT REPORT AND ONCE I FILE DISPUTE ABOUT IT IT WAS PUT BACK ON MY CREDIT REPORT. THAT IS WHY I CHOOSE NOT TO GO DIRELY THROUGH XXXX XXXX AND DISPUTE I DONT WANT THE SAME THING TO HAPPEN AGAIN. ONE OF THE REASON WHY IT WAS DELETE IS BECAUSE CREDIT ACCEPTANCE DIDNT GET BACK TO THEM WITHIN THE 30 DAYS OF THE DISPUT PROCESS AND THAT WHY IT WAS TAKEN OFF. SO I WANT THIS ACCOUNT UPDATE TO SHOW ALL OF MY PAYMENT THAT I HAVE MADE ON THIS ACCOUNT. IT SHOULD SHOW PAYMENT FROM XX/XX/XXXX THROUGH XX/XX/XXXX WHEN THIS ACCOUNT WAS PAYED IN FULL. THE BALANCE SHOULD BE A XXXX BALANCE AND IT SHOULD SHOW PAY IN FULL NOTHING LESS THEN THAT. I AM MISSING PAYMENT HISTORY ON THE FOLLOWING MONTHS ON MY XXXX XXXX CREDIT REPORT PAYMENT FOR THE MONTH OF XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX AND THE ACCOUNT WAS PAY IN FULL FOR XX/XX/XXXX. WHEN YOU COMPARE MY CREDIT REPORT FROM XXXX AND XXXX IT SHOWS A DIFFERENT ON EACH REPORT. REGARDS OF THAT ON MY XXXX AND MY XXXX CREDIT REPORT IT SHOULD SHOW A XXXX BALANCE AND PAY IN FULL NOTHING LESS THEN THAT. ON MY XXXX CREDIT REPORT I AM MISSING MY XXXX PAYMENT AND IT SHOULD SHOW LAST PAYMENT MADE IN XX/XX/XXXX. FINALLY THIS ACCOUNT IS PAY IN FULL SO IT SHOULDNT BE ISSUE IN GETTING MY PAYMENT HISTORY UPDATE CORRECTLY WITH THE BALANCE. I UNDERSTAND THEY UPDAT ONCE A MONTH ON THE XXXX DATE OF EACH MONTH. I ALSO UNDERSTAND THE ACCOUNT WAS RECENTLY CLOSE BUT I PREFER TO GET ALL OF THIS ISSUE RESOLVED WHILE THEY ARE GETTING EVERYTHING CLOSE OUT
|
| 10/26/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchased a used vehicle from XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, CO XXXX ) in the last couple weeks. There appears to be only minor issues with the vehicle ... rather, my complaint is in regards to their handling of my financial situation as it relates to the purchase. Here is a bullet point list of issues as they stand as of this writing : ( details in contract attached ) * The finance guy, XXXX XXXX, said " Oh, and the warranty is included '', however, after having been rushed through the paperwork, I reviewed it upon finalization and it is NOT included, it was added on ... over {$2000.00}.
* XXXX XXXX also added roadside service, at my expense. ( both this and the above are OPTIONAL and I was not properly informed of them being added let alone given the option to select or decline.
* The agreement between myself and XXXX XXXX ( salesman ) and his manager ( XXXX XXXX last ) that I could take possession of the vehicle and pay the down payment of {$620.00} by XX/XX/2019. Today ( XXXX ) I discovered a withdrawal from my checking account for {$310.00} that I did not authorize!
I phoned XXXX XXXX who said he knew nothing of this transaction of # XXXX from my account today, but assumed it was his 'business office ' and they were closed until Monday ( XXXX ) so nothing could be done until then. I told him that was not acceptable, that this needed to be rectified immediately. He said it was impossible. He suggested I speak to the dealership manager and took my name an number and said he'd ( the mgr ) would call me back. As of this moment XXXX XXXX, the dealership is closed and I have yet to receive a call!
The used car division of XXXX is on the same property as the new dealership, to the west. This location, I believe, is occupied by personnel of the Credit Acceptance company. Thus, I believe they are acting in concert as it certainly seems that XXXX must be well aware and thus condoning, supporting and encouraging the activities of Credit Acceptance.
If I am correct in that the personnel at this location are Credit Acceptance employees, then it is them who added items to my loan without agreement or consent and committed consumer fraud through subprime lending practices.
The location information I have provided is for the Colorado location in XXXX as I don't know the home office address of Credit Acceptance.
|
| 05/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XXXX i to XXXX XXXX in XXXX XXXX to buy a car and i was financed bye credit acceptance and they financed me for a car for {$9900.00}. and they financed me for {$21.00} XXXX total and when i bought the car a had to pay to get the car registered so i had to give XXXX an extra {$500.00} for the registration so i did and she said she would send it to the dmv i waited 6 months and then i called her about the registration because i never heard nothing and i called her about it and she said that she had sent it in and that i should of recieved it already but i didnt so i waited 6 more months and nothing so i called her again and asked her if i could just pick up the {$500.00} dollars and i would go to the dmv my self she said she didnt have it that she had already sent it in but i never recieved it so i went to the dmv and XXXXhey dmv said there was no paper work sent in for that car and nothing under my name so i called XXXX at XXXX XXXX and she was not in that day so i waited a week then i went down there again and she said she did not have the money i told her that the dmv did not get the money i needed the money to register my car i did not have another {$500.00} to pay again so i had to wait until the dmv got the money well they never did and on XX/XX/XXXX i had got stopped bye a [ police officer from XXXX XXXX police station and he said the reason bye he pulled me over because of my registration was exspired for 2 years i asked him when did it exspire he said in XXXX i told him that when i bought the car that the tag where XXXX tags on it so he took my car because of the registration so i went home and called the finance company and told them what happen and they told me they would get me the registration for my car and i told them that when i bought my car that i had payed the {$500.00} for the registration but i never recieved it and they said for me to call them back tommorow they where going to call family auto and i did they ended up calling me and they told me there was nothing they could do well i went down to the dmv and talked to the dmv and they told me that the car was not registered sense XXXX so the tags that where on my car was fraugalent so its a breach of contact and there is nothing they want to do to take care of this problem i told them that im not going to pay for that car because there is fraud
|
| 08/28/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
Not Liable, Car Was A Lemon, Repossessed. And Auctioned!
Unfair And Illegal Interest Rate 24.99 % NYS!
Requesting Credit Acceptance Corps To Delete and Cease To Exist Their Predatory Damaging Information On All Three Of My Credit Report 's ... XXXX, XXXX and XXXX!
First Formost Violated My Equal Credit Opportunity Act As A Consumer. And So Far Violated NYS ... Ucc Law 9 - 610, General Business Law 349, Gen. Oblig. Law 5 - 501 ( 1 ), Banking Law 14 a ( 1 ) And NYS Lemon Law In June/2012 In need of a car for work. I walk into one of Credit Acceptance Corps car dealership XXXX XXXX XXXX XXXX in XXXX NY with {$2200.00}. The car was {$12000.00}. They said they help me finance the rest at 14 % Interest. Unaware of loans and interest and there persuasionion tactics they had me sign papers for the car. I left the Car Dealer with two documents. # 1 Document ... Retail Purchase Agreement a break down taxes, registration and sevice contract, totaling {$14000.00}. # 2 Documents was registration and inspection papers.The car was a Severely Corroded and a Mechanical Lemon ... corroded undercarriage, transmission clucking noise and hard knocking in the engine. No one would honor the service contract because of the severe mechanical issues. I contacted Credit Acceptance Corps and XXXXXXXX XXXX XXXX XXXX the car dealer about the issues with the car to no avail they suggested that im responsible to get it fixed. Four years later XXXX i got sick missed a monthly payment. Without notice Credit Acceptance Corps Repossessed the car and auctioned it without giving me notice.
In XX/XX/XXXX i recieved a collection notce from a law firm hired by Credit Acceptance Corps to collect some balance. That collection notice came with a # 3 Document i signed but was never given to me when i first recieve the other documents when leaving with the car XXXX. That third document had the true finance break down including the interest rate they charge me with which was 24.99 %.
Once Again And Keeping It Briefly ... Requesting Credit Acceptance Corps To Delete and Cease To Exist All Their Info On All Three Of My Credit Report 's ... XXXX, XXXX and XXXX.
Not Liable, Car Was Lemon, Repossessed, Auctioned ... NOT LIABLE!
PS ... NYS Consumer Affairs, NYS Attorney General, NYS Civil Suit and NYS Criminal Law ... ( Penal Law 190.40 ) Thank You CFPB!
|
| 11/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
Account Number XXXX On XX/XX/2020, I XXXX XXXX purchased a XXXX XXXX from XXXX XXXX XXXX, located in XXXX, NJ. Unfortunately after further review the vehicle was unsatisfactory and realized there was information about the vehicle that wasn't provided at the time of purchase. When I took the vehicle for a test drive I informed them that the vehicle kept shifting to the right. I asked that the issue be fixed before I agreed to buy the vehicle and they agreed. When I returned to purchase the vehicle everything seemed fine. About a week later the vehicle started shifting towards the right again. Took it back to the dealership and explained that the car still had the same problem. After further investigation I looked up the VIN number and realized the vehicle had been in an accident on the passenger side and this information was not provided to me at the time of purchase. I was accepted for a loan thru Credit Acceptance in the amount of {$19000.00}, after looking into it I realized that not only was the car not worth that price, in top of multiple hidden fees, the price on the car was raised. On XX/XX/XXXX the car was listed at {$13000.00}, on XX/XX/XXXX {$13000.00}, and XX/XX/XXXX {$17000.00}, which is when I purchased the vehicle. Not to mention the {$200.00} cash I had to pay for my registration and plates.
Furthermore, after I stopped payment on the vehicle, not only did they call everyday, they even sent a check book with my Credit Acceptance account number preprinted on it, with a letter stating that it was to help with payment of the vehicle. I eventually voluntarily surrendered the vehicle and it has caused a very negative impact on my life and on my credit report.
I managed to pay {$11000.00} towards the debt, and brought down my outstanding balance of {$25000.00} to {$14000.00}. The fact that not only was the price of the vehicle raised by {$4300.00} at the time I purchased it, an extra {$1700.00} was tackled on top of all that, plus the outrageous interest fees I was being charged. At this point I feel since the original price of the car was {$13000.00} six months prior to the day I bought it, I have satisfied what was owed on the vehicle.
At the moment I do not have a steady place of residence so please email any correspondences pertaining to this matter to my email address XXXX.
Thank You
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX, and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as XXXX XXXX XXXX XXXX in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices.
Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices.
Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done CREDITACPT can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If CREDITACPT reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract.
I do not consent to these proceedings.
I do not require subrogation of the bond to settle the charge
|
| 03/15/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My name is XXXX XXXX, I am dealing with a situation with XXXX where there is a Repossession showing on my credit file that is not even under my social security number, though uses a like name and same DOB. I have had the credit bureau dispute the item with the creditor and have contacted the creditor directly and the matter has not been resolved to date. I made direct contact with the fraud department at XXXX in hopes to get an immediate action as I have done before but not with this particular account and I don't understand why it has not been removed yet. I do appreciate the help they have given me thus far as their fraud department has been very expeditious in other matters in the past few days so I have no real complaint about XXXX except why would they allow an account to be reported to my file in the first place when it so obviously had a different social security number attached to it? The company that reported the incorrect information is Credit Acceptance Corp. XXXX. They reported an auto repossession to my credit file with a different social security number and upon being contacted were so rude and disrespectful because I had no account information to supply for obvious reasons. I called them back again and was transferred to a young lady who was very nice and gave me the account number, the name used, verified the last 4 numbers of the social used and that the DOB was the same as mine. I supplied them with my name, address and contact number and the police report information and was advised I would be contacted within 72 hrs by their company. I called XXXX again to give this information, including the name of the lady I spoke with, but the account remains on my credit. I don't for my life understand why it was not removed as soon as they realized the social security number was not mine, it wasn't even close. Anyway, the battle continues as there are multiple accounts that do not belong to me that do have my social security number attached unfortunately for me. I hope my story helps someone else out there going through the same or similar situation. Stay on top of your credit and don't take No for an answer. It's your credit, your right and as long as we live in a society that rates you by a number on a report, you've got to make sure it's correct and the information is accurate.
|
| 05/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
From the first week we attained our loan from Credit Acceptance and drove our Vehicle off of XXXX XXXX XXXX XXXXXXXX Lot we have had continual issues with the vehicle, we were denied use of the additional services we paid {$2500.00} cash for, the warranty was fraudulently sold and unusable due to the state of the vehicle and the parts on it at the time of purchase. We are being charged XXXX in interest for a XXXX loan? We were not shown many of the deceptive things that are in our paperwork. XXXX XXXXXXXX XXXX the sales women at XXXX XXXX XXXX was deceptive from telling use the car warranty was included in our loan and that the change in the cars price was due to a higher interest rate. My husband nor myself had jobs upon purchasing the vehicle. We contacted the bank telling them that we could not find anyone to take the warranty and if they could help. They said unfortunately no. The warranty company could not supply a list not could the dealership. The dear ship. We finally found a shop and the car sat for 7 months. XXXX XXXX approved the car repairs but we had to wait for them to inspect our truck. They never came repeated calls from the mechanic. We called the bank- they refused to file a complaint told me that if I had a lawyer they could speak with she would file a complaint. no lawyer no supervisor, no escalation. no complaints. XXXX XXXX XXXX refuses to return phone calls and XXXX XXXX denies repairs that care covered under our warranty. The three companies are working together to defraud Americans. They have completely destroyed my families finances. It took us 6 months to find someone to give us a loan after our transmission blew. I was XXXX with XXXX kids. My husband and I had no car and signed a loan with credit acceptance to purchase a vehicle from XXXX XXXX XXXX with a warranty and a 22 percent interest rate. How is it XXXX for XXXX loan I gave them XXXX cash upfront? I cant leave my house and my trucks been in the shop waiting for someone to pay for repairs for 15 months. the truck is still there in pieces as XXXX XXXX told the mechanic to dissemble my truck. the three companies are working together to deceive buyers. WE bought a XXXX vehicle, paid XXXX cash and ended up with a XXXX loan from credit acceptance. For a truck that was inoperable after 3 months of ownership.
|
| 05/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Hi my name is, XXXX XXXX XXXX I have a dispute based on the factors that I have in place regarding my credit score as well as, Accounts that are currently effecting my Credit score / eligibility, To obtain financial opportunities regarding Car loans, cards, and or the utilization of such things, As well as my Credibility / Worthiness XXXX Page 1 I was in the midst of a fraudulent pursuit Where my name as well as my credibility was on the line for the sake of someone elses agenda, An individual ended up swindling Under False Pretense, It appeared that in all this processing with the car and the loan I assumed this was the process of how it was supposed to be until I was informed by my mother XXXX XXXX and grandmother XXXX XXXX who had some knowledge of what had taken place. As time went the car payments were being made and also the car insurance payments as well, until I begin to receive letters from the XXXX XXXX XXXX XXXX, Also a letter of non-payment for the car insurance / foremost insurance company. Also with attachments to the vehicle meaning parking tickets/toll tickets. I began to reach out to the third-party to inquire about these issues due to these actions and not being responsible in which it reflected back to me as the official owner.
XXXX Page 2 So at this point we contacted the XXXX XXXX XXXX XXXX and spoke with a representative by the name of Miss. XXXX XXXX who directed us to the appointed people to resolve this issue. Im XXXX XXXX and my mother XXXX XXXX contacted the third-party and re-Poed my vehicle which was a XXXX XXXX XXXX XXXX. We informed the credit union that the car was in my care. Unfortunately in the vehicle on XX/XX/XXXX it was struck by another vehicle in a tragic accident I was hospitalized in extensive care as well as a therapy also a loss of employment. I have genuinely learned my lesson on trusting in knowing in my trusting I could have lost my life as well as my credibility in hopes of regaining my strength and the ability to move forward and look at this as a learning experience and a steppingstone to building a future let alone a new chapter in my life because one day I might have to cross my own bridge and face my own challenges in my life I am asking in all of this A second chance thank you for your time and consideration XXXX XXXX XX/XX/XXXX
|
| 11/07/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I, XXXX XXXX believes in the credit reporting system as the most important element to the success of the commercial banking system. I am also a proponent of the Consumer Financial Protection Bureau XXXX CFPB XXXX as a tool to streamline issues on credit reports that may be dragging down my overall scores. Accordingly, I address each particular issue directly with the creditor in question, before submitting any complaint to the credit bureaus if necessary. Therefore, I desire the following reinvestigation as follows : 1 ) On accounts where late payments are posted, I respectfully request a review of the past payment history and to ascertain if certain payments could actually have been posted late because of an overlap on the 30-days grace period. I realize that this may happen on occasion, and I request only a summary review internally, and do not require any documentation.
2 ) On any account that falls within the 84-month negative reporting timeline, I respectfully request either the deletion of the account if said account was closed, or the elimination of the prior payment if the account it is still active, this is well within the Fair Credit Reporting Act ( FCRA ) guidelines pertaining to obsolete information.
3 ) Any collections must be proved if either a direct collection and/or debt purchase. In either event I request that a true original copy of right to pursue collection be established with each respective credit reporting agency, and if a debt purchase the guidelines proving transfer of ownership must be submitted to all credit bureaus as well as me personally to validate ownership and the right to collect. I am well within my rights requesting proper documentation as administered through the Fair Debt Collection Practices Act ( FDCPA ), the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), in addition to the even stricter guidelines enforced by the office of attorney general in my state of domicile.
I respectfully request each investigation to be reported to XXXX, XXXX and XXXX XXXX within a reasonable time period, hopefully 30-days. I realize that the current Covid-19 crisis could cause delays, so the best efforts of each financial institution and collection agency will be appreciated under the current circumstances.
XXXX XXXX
|
| 08/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a loan for a vehicle through Credit Acceptance for a vehicle I purchased in XX/XX/XXXX. In XXXX after 20 MONTHS OF ONTIME PAYMENTS, the vehicle was stolen and when recovered was a total loss. I had full coverage insurance as well as gap insurance through the finance company on the vehicle. Once recovered, I went to XXXX impound and signed over power of attorney to the finance company so they could deliver the vehicle to the insurance company to pay the claim. Credit Acceptance NEVER DELIVERED THE VEHICLE to the insurance company and after 30 days XXXX impound crushed it and sold it. Due to never getting the vehicle delivered ( which was the responsibility of the finance company as I had signed over all power of attorney ) my insurance company did not pay the finance company. Credit Acceptance then told me I had to continue to make payments on the vehicle which I did for 1 month AFTER THE VEHICLE WAS DEEMED A TOTAL LOSS but then could not afford any longer due to having to purchase another vehicle as well as all my tools that were stolen that were in the vehicle. Credit acceptance then proceeded to attempt to sue me FOR THEIR INCOMPETENCE but the case was thrown out by the judge. In XXXX, my insurance company finally paid out Credit Acceptance but I never received ANY FORM OF REIMBURSEMENT for the taxes, plates, my tools or any of the thousands of dollars in parts I had installed prior to the theft of the vehicle and total loss. Currently Credit Acceptance shows I have 6 charge offs on my credit report which has prevented me from obtaining housing, loans and credit cards for the past 5 years as this is one of the only accounts on my report. I had NEVER MADE A LATE PAYMENT- EVER- and yet they are still saying I was in collections over the account and refuse to change this after MULTIPLE times contacting them as well as MULTIPLE DISPUTES. Credit Acceptance has made my life a living XXXX the past 5 years and has resulted in homelessness ( even while I was working full time- I could not find an apartment due to my credit score being so low as it dropped from a XXXX to in the 400s due to this ) yet they refuse to fix anything on my account. I have the utmost contempt for this company as they have made me suffer beyond words and destroying my life is nothing but a game to them.
|
| 03/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
On or about XX/XX/XXXX I woke up normal time ( XXXX ) and looked outside. My XXXX XXXX was gone. I called the police and reported it stolen. This was during the time the XXXX Boys were all over the news for stealing the XXXX and XXXX cars. I filed the next day, a claim with my insurance XXXX and also email my lender, Credit Acceptance. At this time my attorney told me to not to pay on the car as it was stolen and that XXXX will be able to pay it off. I also had XXXX Insurance as well for coverage. By XXXX XXXX notified me that Credit Acceptance did not get back to them. I continued to email Credit acceptance with no success. I also sent letters to Credit Acceptance asking them to please get ahold of XXXX. XXXX let me know the rental car I was using would expire by XX/XX/XXXX so I went to XXXX XXXX and purchased a new XXXX XXXX XXXX. My credit report was pulled and I was approved by XXXX for a new car loan. I drove the new car home on XX/XX/XXXX. Everything was great! Then on XX/XX/XXXX, on XXXX XXXX in XXXX, I was hit by a XXXX and the new car was destroyed. The insurance for the individual XXXX told me to go to XXXX for a rental car until the claim was paid for the car. I did. The rental car was good until XXXX as XXXX decided to only allow so many weeks. I went to borrow a car from a friend and used it until XX/XX/XXXX when it broke down. I was able to secure another car from a friend temporary. Why the delay? I have been dealing with health problems because of the accident.
On XX/XX/XXXX I applied for a car/loan again with XXXX XXXX XXXX The sales person called me back and said Why is there a repo on your credit report? I told him no that car was stolen. He said the payoff looks like {$2500.00}. I said NO I had XXXX year left and owed {$4800.00}. He said that is not what Credit Acceptance is showing. I email Credit Acceptance and AGAIN, they refuse to answer.
I called my attorney and he said facts are simple : If they did repo the car, why did not my credit report show it back the end of XXXX? Second, I was NOT given the right to cure the alleged default. Third, I was not given the right to retrieve my personal belongings. If this is true, my rights were definitely violated.
It is so hard now to get a loan. I hope no one else has to deal with this situation.
XXXX XXXX
|
| 12/22/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I did not have the best of credit, my score was about 630. I had originated a loan XX/XX/XXXX on a XXXX XXXX XXXX with Credit Acceptance, XXXX XXXX XXXX XXXX XXXX. XXXX, MI. XXXX The loan document shows the amount financed was XXXX, at an APR of 22.99 % for a total finance charge of {$10000.00} for a term of 66 months, the monthly payment being XXXX with the first payment due XX/XX/XXXX. I have made my payments and have had no problems until I was involved in an auto accident on Tuesday XX/XX/XXXX. I even made my regular vehicle payment to Credit Acceptance in the amount on {$380.00}, on Friday XX/XX/XXXX. I regularly paid more than my monthly payment.
On Tuesday XX/XX/XXXX The XXXX Insurance adjuster declared the vehicle a Total Loss and the at fault drivers insurance company, XXXX has issued a market value total loss payment check, made entirely payable to Credit Acceptance on XX/XX/XXXX in the amount of {$9300.00}.
Credit AcceptancXXXX has generated a letter on XX/XX/XXXX. Stating they received an insurance check and made no reference to how much the check they received was for. They also claim I owe money on the loan since I did not have GAP insurance. No amounts given on the letter I have never received ANY telephone contact communication until XX/XX/XXXX, when I returned their missed call. Now they call every day, several times a day trying to collect a " deficiency amount '' that changes on EVERY phone call. It's insanity.
My contract states a loan for XXXX, with a 22.99 % APR. It states the total finance charge would be {$10000.00}. For a total of payments being {$25000.00}. They credited only {$4800.00} finance charge rebate, which I find odd as there are 41 months left on the loan, The math does not add up, they FLAT OUT told me I'm not entitled to an accounting of how they arrived at the finance charge rebate. They threatened to RUIN my credit, The offered an {$800.00} pay in full settlement on Monday XX/XX/XXXX. When they called me on Friday XX/XX/XXXX the offer was {$900.00}.
And they'll help me get another car. The joke is ON them, I have already purchased another car and I'm paying much less interest thanks to the timely payments of the car and several credit cards my credit score has gone up significantly since my original loan with Credit Acceptance.
|
| 10/26/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
To whom it may concern, within the timing of the auto repossession it was commonly a surprise to me. Due to the fact Ive had multiple communications with representatives from Credit Acceptance. From XXXX. During, before, and after COVID-19. Communication went as followed Credit Acceptance agreed to remove ALL late payments under goodwill status. Not to mention they also agreed to non-repossession, and non-reporting ANY late payments to third parties. Throughout the year of 2022 Credit Acceptance has reported 11 late payments, and 1 repossession to third party credit bureaus. Credit Acceptance defaulted on their agreement to non-reporting, and non-repossession Pursuant to 18 USC 8, I owe no debt, the company is violating my consumer right to privacy pursuant to 15 USC 168:1 : b2. The company has no permission to report ANYTHING using my info pursuant to 15 USC 168:1:4 On XX/XX/2022 I immediately asked for the credit bureaus to investigate, and remove account from credit report. Credit Acceptance doesnt have the right to make an agreement, and default on the agreement. In which, caused a breach of peace during the repossession, and also deformation of character. Ive lost personal property when the vehicle was repossessed Secondly, the vehicle was repossessed on a personal property behind a closed locked gate. Thirdly I was never informed nor received a message as to where, and how I may collect/retrieve personal items. According to Michigan repossession laws all three reasonings is a breach of privacy. I'm highly upset that Credit Acceptance are partners with XXXX XXXX. As stated by personal experience the company itself has been known for stealing customers personal items. At the time of the repossession I was unable to hold my job due to missing work and lack of transportation. That also incur other significant costs, including the expense of finding alternative transportation, fees related to repossession, and negative marks on credit reports. Not to mention Credit Acceptance engaged unfairly failing to obtain refunds for me for add-on products that no longer provides a benefit to me. Credit acceptance has also misled me about the amount of final loan payments after my normal payments were deferred due to financial difficulties largely as a result of the COVID-19 pandemic.
|
| 03/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
hello, last XXXX of XXXX i was looking for a used car online and came across a XXXX XXXX XXXX for {$16000.00} with XXXX miles. i got a call from the third-party dealership saying they can get me approved for low interest rate and monthly payments i HAD a credit of XXXX or XXXX at the time. in XXXX or XXXX of XXXX i noticed my loan amount was {$29000.00}.
{$13000.00} more of what the car was listed for ( {$16000.00} ) I didn't notice this until afterwards i was just so happy excited this was my first loan ever .when i asked the bank why did they give me so much of a loan they told me they were told the car was XXXX plus tax fees ; when i contacted the bank they asked for proof of the vehicle being listed for XXXX and i have it and sent it then i was asked to show proof of the dealership confirming in text messages saying the car was XXXX and i absolutely have that proof also. after i sent all the proof they asked i was told that it wasn't enough to open a case and they're going to close it. my monthly payments were {$750.00} i was given a XXXX % interest rate. i was only able to pay from XXXX XXXX XXXX after that i started having alot of trouble paying they repossessed my car and my personal property in the car also they sold all of my belongings which isn't fair, if there's anything anyone can do to help sue them please contact me thank you also the bank is saying i owe them XXXX. which is ridiculous because the car I received had NO accessories in the car nothing!!! i was charged a lot for something that was nothing i was harassed with numerous phone calls Monday thru Sunday from XXXX. CONSISTANTLY the same XXXX people only call i was ignored about my complaint. i never received all of my paperwork. when i called the dealership the next day about my papers i was told " that's too bad it's not my problem that's yours I'm on vacation in XXXX " i almost forgot this but i told the first representative who called me from the dealership i decline the offer and didnt want the car but then i received a private call about XXXX minutes later stating she was a manager from a bank and i was approved. but come to find out she wasnt a bank manager she was the other representative who worked at the dealership. she was pretending to be a bank manager and lured me into a trap basically.
|
| 07/02/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
On XX/XX/17 I went to XXXX XXXX XXXX in XXXX, NY to purchase a used XXXX XXXX XXXX car which I saw advertising in the XXXX XXXX Website for sale at {$4900.00}. The salesman told me that the car was being cleaned and it was not in the lot and if I was interested in the car, he would start the paperwork and I could come another day to finalize the purchase. I posted a downpayment of {$2500.00} for the car and we agreed that the dealership will be taking my old car for a price of {$300.00}, bringing my downpayment for the car at {$2800.00} He proceeded to take my information for financing the car. I was told that I was approved for the car loan and I will be paying {$230.00} a month for 36 months. On tuesday ( XX/XX/17 ), I went to pick up the car and I asked for the paperwork to be signed and I was told the same information as provided that Saturday ( XX/XX/17 ), and that the application was filled out on line and that I will be getting a phone call from the Financial Company to verify the purchase of the car. Later that day, I received a call from Credit Acceptance to verify that I have purchased the vehicle at the same time I asked for a copy of the paperwork and I was told by Credit Acceptance that the Dealership was responsible for providing copy of the contract. I called the Dealer again and I was told that a copy will be mailed same day. 2 weeks later and after opening a claim with Credit Acceptance Customer Service Area, I received a copy of contract in the mail and found the following : 1- The Car Sale Price in the contract was inflated by {$3000.00}. Car was advertised for {$4900.00} and that was the agreed at the time of the sale. 2- The last page of the contract shows my signature which is not my signature. I am certain that the signature was copied from the trade of my car form. I traded my old car at the time I picked up the XXXX XXXX.
3. The contract life of the loan is showing 57 payments at {$230.00} instead of 36 months as agreed by both parties.
I went to dealership to show the discrepancy in the car sale and I was told that there is a dealership fee and an extra fee from Credit Acceptance for the loan. That information was never told neither is showing in the contract. I submitted another claim to Credit Acceptance Corp. on XX/XX/17.
|
| 05/03/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
I recently appplied for a loan with Credit Acceptance i n XXXX . In XXXX I was admitted into he hospital for 2 months and fell behind on my payments. Consequently, I the collection calls started coming in. I recieved a call fr om Credit Acceptance in the month of XXXX and was told that a full payment of {$280.00} was due today to avoid repossession. Once payment was made over the phone, the associate would then contact the towing company and tell them to cancel the repossession process. The payment was made and the account was settled I called again in XXXX to make arrangements w ith Credit Acceptance so that I could build a rapport with them. I al so inquired with the associate what their policy and time frames were on repossessing vehicles and told about the situation that happened in XXXX . She informed that the associate had no right telling me that my car is was about to get repossed without an immediate payment and she then apologized on behalf of the company. Naturally I felt confused and lost peace of mind with Credit Acceptance. It is now XXXX and I fulfilled my arrangement of {$100.00} to keep the account satisfied. They called again today XXXX / XXXX / 2017 a nd I spoke with an associate to make further arrangements. I told what I could afford and when the payment would be made. She did n't accept my offer and when I tried to explain to her my hardship situation she not only interrupted me several times but was condescending and threatening. She then further threatened to notate my account and said I was being " uncooperative ''. I understand th at Credit Acceptance h as a job to do it collecting payments. But I do not have any peace of mind with this company. They are very aggressive with their collection calls and ask me inappropriates questions like " in order to make payments can you ask your parents for help? Or can you ask your relatives for help? '' These questions make me feel uncomfortable. I also need them to give me a clear understanding of what their policy is on repossessing vehicles. I was told that as long as I make arrangements with them I can avoid that consequence but each time I speak with this bank I get different answers. As a result I wake up every day XXXX wondering if my car will be gone or not.
|
| 08/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
In XXXX I opened a loan with XXXXedit Acceptance, I was told by the car lot that because of my credit position that this was my only option and that after a year of payments, I could come back and they would refinance my loan. The car lot was extremely pushy and after reading some of the articles about how Credit acceptance operates, I am willing to believe that the car dealership received some money from credit acceptance from my signing up with them.
But because I was in a situation where I desperately needed a vehicle, I went ahead and agreed to the loan. I purchased the car for {$14000.00} with an APR of XXXX %. Although the amount was too high for my income, I went ahead and stressfully made payments. In XXXX I lost my job because of COVID and fell behind in payments. Credit Acceptance eventually came out with a statement and said that since we were in a global pandemic they would waive the late fees and be willing to make payment arrangements. I was not in a predicament to make payments but I settled on {$100.00} a week because I was fearful of having my vehicle repossessed. The total payment arrangement was {$400.00} a month when my actual car note was supposed to be {$390.00}. So even then it was more than the payment amount. They began to harass me and call all of the time saying that my vehicle was in danger of being repossessed unless I increased the payments. So I went up to {$120.00} a week which was {$500.00} a month that I really didnt have at all but again was fearful that they would repossess my car. I had to call them back and we eventually settled on a payment of {$200.00} twice a month. Ive been faithfully making payments to them every month, but they are still reporting my account as derogatory and past due even though Ive tried to make arrangements and I do make on-time payments. Recently I have requested a payoff amount with them because I am wanting to refinance this loan. The payoff amount was roughly {$8000.00}. I believe that this is completely unacceptable because I have given Credit Acceptance {$19000.00} in payments for a {$14000.00} vehicle. I am filing a complaint with you all because this is a nightmare situation to be in, and I would love to be able to just have the title to the vehicle without paying so much for a payoff.
|
| 10/30/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
In Regards to case complaint # XXXX and attachments response from XXXX XXXX via cfpb, XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX stated that, I XXXX XXXX , was given all proper documentation from XXXX XXXX legal counsel XXXX XXXX XXXX XXXX XXXX XXXX towards this alleged debt. XXXX XXXX stated, '' For your reference, Ive attached a copy of the XX/XX/XXXX letter we sent you attaching your Retail Installment Contract, Declaration Acknowledging Electronic Signature Process, and payment history, as well as the notices we sent you during and after your vehicle was repossessed and sold at auction. I am requesting specific proof about the mailing of notices before and after sale. I have been REQUESTING THESE DOCUMENTS from day one, I have never received anything by mail during the appointed time that your company and attorney claimed you sent to the address : XXXX XXXX XXXX, XXXX, CT XXXX. XXXX XXXX stated that, on or about XX/XX/XXXX, A NOTICE OF REPOSSESSION/NOTICE OF RIGHT OF REDEMPTION and so on WAS SENT TO ME VIA USPS CERTIFIED MAIL WITH TRACKING NUMBER XXXX. If you take a look at that tracking info it is unrelated to this case or issue. I will attach. According repo Laws, XXXX XXXX Violated the FDCPA. In addition, XXXX XXXX claim that Credit Acceptance Corporation is not a " debt collector '' under the FAIR DEBT COLLECTION PRACTICES ACT, WHICH THAT IS FALSE. AS PURSUANT TO 15 USC 1692a ( 6 ) The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Also, lets set the record straight my signature and initials is not any where on that alleged " contract '', I have been requesting an original contract with my wet signature. Like I said when I request information from your Counsel they state they only have copies. They cant show me anything original, how is that valid? You stated that your counsel send me documentation or correspondence through mail where is your proof of that? That's all hearsay. I will be taking this case to federal court with proof all violations of my federal consumer rights.
|
| 08/04/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Notice to all, I know that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives therefor for the surnames/given XXXX, XXXX, and I have appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX, XXXX and autograph as the agent, attorney in fact, so be it ; Whereas I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high creation only, whoever that may be, and I dispose the following facts, so be it, now present.
Fact, The Truth in Lending Act is intended to inform consumers about the cost of credit.
Fact, The Truth in Lending Act is intended to protect consumers against abuse and deceit by creditors and I have been abused and deceived so be it.
Fact, Affiant is aware and has proof in attachment labeled as exhibit Credit Acceptance is in violation of 15 usc 1605. ( a ) ( c ). this transaction included a finance charge, and the finance charge includes insurance which protects the creditor against the obligors loss, and or property damage. Credit Acceptance did not include my insurance in my finance charge.
Credit Acceptance has violated my consumer rights and has committed mail fraud and identity define, pursuant to 18USC 1341 and 15USC1681q ( 3 ). XXXX XXXX XXXX cant extend credit to me, nor validate creditor for me, as I'm the natural and original creditor.
On XX/XX/2016, I went into a finance agreement with my identifying information. During that time I was charged a finance charge, which did not include my insurance, and a {$4000.00} cash payment was taken and not added to my total charge.
I've tried to settle this with Credit Acceptance for three years and they REFUSE to Abide by the law and my CEASE and Desist letter. They will not accept my affidavit of truth. Instead they use deciftul tactics and send me a bill stating that I requested a bill, which is false. They're committing crimes and using false tactics to ruin my reputation.
They're acting as a creditor and consumer by using my ( XXXX XXXX ) identifying information and sharing it with the agencies listed above and validating debt as if they're in fact XXXX XXXX.
|
| 10/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
Servicemember |
|
In XX/XX/XXXX I had went to search for a vehicle that would be reliable and just in a certain price range that I would be able to afford. I came across a car lot just off of XXXX at the XXXX XXXX XXXX XXXX There was a XXXX XXXX XXXX that was just within my budget priced at {$11000.00} which with payments I felt confident to be able to pay off within a reasonable time. I came back to the lot the next day and traded in my XXXX XXXX towards the total and spent the whole day with a gentleman at a desk to cover the contract for the XXXX. Everything seemed to make sense and I signed the contract and made several months worth of payments that were around {$400.00}. One day I wanted to inquire about what I still owed on the XXXX so I called the credit acceptance company and asked what the amount I still owed was at and I was told that I owed around {$34000.00}. At that point I thought there must be some sort of confusion and that they had pulled up the wrong account. When I spent a whole business day with the gentleman in the lot to cover the contract, I had asked him 20-40 times throughout the discussion of the contract if there were anything on each page worded to change the overall price or finance of the XXXX in which every time he assured me no not at all sir this vehicle is {$11000.00}. Once realizing that I had been scammed and had taken a loan that I would actually not be able to afford I surrendered the XXXX and had lost my means of transportation. On top of that they sued me in court immediately and my credit has been ruined since XXXX. I am currently still on a homeless veterans program to assist with my living situation and to this day, even though I am permanently and totally XXXX through the VA from a service connected injury I still can not be approved for a home loan to provide for me, my wife and XXXX children. The account sits at {$11000.00} today and is preventing me from moving forward in getting my home loan through XXXX XXXX. I would have never agreed to anything that would have caused my life to collapse this way and at that time exceeded my budget so greatly. When I went back to the dealership to ask questions about what had happened they were no longer a car lot and the business was now an audio shop. I need help, thanks.
|
| 09/21/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I have an auto loan through credit acceptance, I have monthly payment due for the XXXX of each month. I did have auto-pay set up for this monthly payment however, I canceled the auto pay because payment was being taken from my account but not documented, I ended up being behind 2 monthly payments as they stated. I received nothing in the mail about this or any phone calls. I actually called them to take auto payment off, at this time they informed me i was 2 months behind even though my bank statements showed differently. They then informed me that they do n't contact their customers with these issues. I informed them that I would make the required payments as soon as possible. The next day they repossessed my vehicle, I have to pay the required fees and payment to get my car return, they completely trashed my car, kept personal items including my title and all personal documents in the glove compartment and have yet to return them. This company will not allow me to set-up payments according to my pay periods and because, of this I am always paying late payments. They will call me over XXXX times a day from unknown numbers, from block numbers, numbers from different states and leave automatic voicemails everyday. Everytime I speak to someone to set-up a payment, the next day they continue, no XXXX documents any of the calls or payment arrangements I have made. I have been hung up on, threats to have my car repossessed even though I have never been a month or more behind. I have been asked personal information about my banking accounts and working situation that they should n't be asked, and when I inform them of the harassment I am hung up on. I have asked them to no longer contact me by phone but by mail and they refuse to do so, they stated that they do n't have a mailing system set-up to do so. All my payments are made through XXXX XXXX and till this date I have yet to receive any documentation in mail from this company regrading my loan, balance, or any issues relating to my account. Instead I get these never ending calls. My account has never been over a month late if anything 2 weeks late and I still get these threats.This is the worst auto loan company ever, I am currently trying to get it refinanced through a bank or credit union.
|
| 05/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
1.On XX/XX/XXXX I physically signed ( ink signature ) to purchase a used XXXX XXXX 2.Within a week the XXXX XXXX broke down on the highway 3.I immediately notified ( seller ) XXXX XXXX XXXX, XXXX, NC ( XXXX ) and told me to tow it to my home and XXXX will tow the vehicle with their mechanic & fix the problem.
4.While vehicle sat for a week, I had a mobile Co. conduct a diagnostic. Results : rear brakes on driver-side were metal to metal and needed to be replaced, also clutch was not functioning, slve cylinder needed to be replaced, also nut that holds shifter mechanism down was broken and someone tried to weld it back and would need transmission to repair it.
5.On XX/XX/XXXX the XXXX XXXX was finally picked up by XXXX XXXX XXXX 6.In the interim, I had to rent vehicles to go to work etc.
7.XXXX, offered a vehicle in which they came unannounced to took the loaner due to them closing down abruptly.
8. On XX/XX/XXXX, with my XXXX XXXX in their possession stated they were closing and I will need to pay their unknown mechanic the repairs.
9. I requested for XXXX to furnish a Mechanical Vehicle Report, location and status on the vehicle. I received nothing but back and forth confirmation from unknown reps upon XXXX closing.
10. Please note : I received harassing phone calls from " XXXX '' a sales agent with XXXX that was never licensed to sell in North Carolina.
11. Since XX/XX/XXXX, XXXX and their mechanic was never seen and my vehicle I never had in my possession to date.
12. I informed Credit Acceptance about this entire ordeal and Credit Acceptance the lender stated they conducted an investigation on-site after XXXX closed and they did not confirm nor provided me details results of their investigation such as date, time, agent who investigated this Auto Fraud etc.
13. In return, to date have accumulated bad credit reporting from Credit Acceptance, no vehicle in possession, no information from XXXX owner about the location of my vehicle, the NC attorney general office did not even receive a response from XXXX owner referencing my complaint, Credit Acceptance never to date confiscated / repo the vehicle nor did they conduct any investigation referencing my complaint.
14. I am currently receiving harassing calls from unknown numbers.
|
| 12/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Notice to repossess
|
|
Web |
|
|
I hope this letter finds you well. I am writing to bring to your attention a serious matter concerning the repossession of my vehicle, a XXXX XXXX XXXX on XX/XX/XXXX. The circumstances surrounding the repossession have raised significant concerns regarding the handling of my personal information.
My vehicle was repossessed from an address where I do not currently reside, and this action was carried out by a non-affiliated third party. To my knowledge, I did not receive any communication providing information about or obtaining my consent for the release of my private information to this third party.
Moreover, I want to draw your attention to the provisions of 15 U.S. Code 6802, which outlines obligations with respect to disclosures of personal information by financial institutions. According to 6802 ( b ), a financial institution must follow specific procedures before disclosing nonpublic personal information to a nonaffiliated third party : Clearly and Conspicuously Disclose : The financial institution must clearly and conspicuously disclose to the consumer, in writing or electronic form, that such information may be disclosed to a third party.
Provide Opt-Out Opportunity : The consumer must be given the opportunity, before the initial disclosure, to direct that such information not be disclosed to the third party.
Explanation of Nondisclosure Option : The consumer must be given an explanation of how to exercise the option to prevent the disclosure of their information.
To the best of my knowledge, Credit Acceptance did not provide me with any written notice offering an opportunity to opt-out of the disclosure of my information. Furthermore, my private information was provided to a non-affiliated third party with whom I have had no prior association or contractual agreement.
I am deeply concerned about the violation of privacy and the potential mishandling of my personal information. I kindly request a thorough investigation into this matter, an explanation of the circumstances surrounding the release of my information, and immediate steps to rectify any breach of privacy.
Your prompt attention to this issue is appreciated, and I expect a swift and comprehensive resolution.
Thank you for your understanding and cooperation.
|
| 09/17/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
In XX/XX/XXXX, I trusted this company with that law and rights when agreeing to get this vehicle. I was told that I had to put down XXXX to move car off lot. According to 15 U.S. Code 1662 this company has valid this law. On XXXX XXXX I called the company and ask did they participate in the TILA and stated the law and my rights and to resolve issue in a professional manner. Customer representative stated that I read the law wrong and she proceed to put me on hold, when representative return back to call she then hung up on me. I then called back and spoke with another Customer Representative and stated the law and my rights back to him, his response was I'm not a lawyer so I wouldn't know anything about that. Per federal law finances also includes insurance under code 15 U.S. Code 1605 ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
|
| 07/13/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I am writing to get assistance with Credit Acceptance. This is my second complaint against this company. I attempted to get this account deleted from my file due to inaccurate information being reported on my credit file. In response to my first complaint Credit Acceptance sent me documentation for a vehicle that I already paid off. They are reporting a second vehicle with the same account number.
I deployed with the Delaware Army National Guard 198th Expeditionary Signal Battalion in support of Operation Enduring Freedom ( Spartan Shield ) in XX/XX/XXXX. I got divorced prior to leaving for my deployment. This vehicle does not belong to me. My credit report shows that there has not been a payment for this vehicle since XX/XX/XXXX. 18 months of late payments have been reported. This derogatory item is negatively affecting my ability to use my VA loan to purchase my first home along with causing me anxiety due to the adverse impact is has on my credit score. I was discouraged upon my return from deployment in XXXX of XXXX, to find that my credit score was severely damaged by a vehicle that does not belong to me. It is unfair that I am being held liable for payments that violate my rights as a Servicemember. 50U.S. Code Chapter 50-Servicemembers Civil Relief Act declares in the case of a member of the National Guard, includes service under a call to active service authorized by the President or the Secretary of Defense for a period of more than 30 consecutive days under section 502 ( f ) of title 32 for purposes of responding to a national emergency declared by the President and supported by Federal funds there is XXXX. Protection under installment contracts for purchase or lease and 105 Stat. 39, related to protection of persons secondarily liable. I am filing this complaint against Credit Acceptance for violating my rights under the Servicemembers Civil Relief Act. I attempted to resolve this issue myself. Please address this matter immediately. I am asking that Credit Acceptance delete this item from XXXX, XXXX, and XXXX immediately and permanently. As a Veteran, I have served my country honorably and would like the opportunity to live a full and productive life with credit in good standing in the country that I serve.
|
| 12/31/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XXXX i reported an auto accident in a private own location to XXXX insurance which days later XXXX declared my XXXX XXXX XXXX to be a total loss. XXXX agreed to pay off the car for a total of {$2900.00} but since the car was still under financing, the money would be redirected to the bank Credit Acceptance. The process took about 45 days in which I, without having a car, still continued to make monthly payments to the bank on time. Once the money from XXXX was sent to Credit Acceptance, the total amount was reduced. Credit Acceptance allowed me to pay the remaining balance in two installments. I made the payments on time and Credit Acceptance sent me a letter of XX/XX/XXXX stating that the contract has been canceled and that the account has been paid in full.
There have been countless times between XXXX and XXXX that I tried to apply for a car loan and I have all been denied until the end of XX/XX/XXXX when I made a last attempt to request a personal loan at the bank of XXXX XXXX which I am notified of the credit denial because the credit report showed a delinquent of fund that was sent to collection. I further requested my own credit check from XXXX and found that during the time of settling the debt with Credit Acceptance and XXXX, Credit Acceptance reported me as Potentially having Negative in payments and that they had taken it to collection. The report says that the payments were made from XXXX to XX/XX/XXXX and from XXXX to XX/XX/XXXX they took it to collection. This report contradicted it sent since, from the same report, It also indicated that I made the payment from XXXX through XX/XX/XXXX. I have never received any letters nor phone calls indicated that this had occurred throughout the duration of time that i still continued to pay for my car after the accident.
On XX/XX/XXXX, I called a representative from Credit Acceptance about what happened and their only response was that I have 30 days from today to dispute this claim but they are not able to change anything in my credit record. A bad report in my credit history at no fault of mine led me to the loss of time, employment, future projects and not only to me, but to my family as well.
Thank you very much for your attention, I sincerely wait for answers
|
| 03/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
I went to a car dealership by the name of XXXX XXXX XXXX where I was made to believe that I would be financing a car of my choice with them. I was told I needed to give my social security number. After I was asked for my social I then believed I would be doing a consumer credit transaction, seeing as how my credit card social security card was used, but I received no benefit. I was told that I needed to put {$12000.00} usd as a down payment down for the vehicle. This was also false and misleading because down payments are illegal, and there was a breach in the fiduciary obligation regarding my social. Once my signature securitized the document I was unsure why I was being charged a down payment. After it was time to pay my first alleged car payment, I was told that I needed to make the payment with Credit Acceptance. There was never an agent from credit acceptance at the car dealership and I never had communications with credit acceptance. I sent credit acceptance a notice asking them to please inform me on how I could owe them a debt that I never contracted with them on. Theres supposed to be a meeting of the minds regarding any contracts and that wasnt the case here. Only I and auto land signed the contract which would make me owing credit acceptance null and void. I was also told that credit acceptance received a portion of my down payment which is a violation of the TILA. I then sent credit acceptance a second notice asking them if they can please discharge my loan and refund me for the multiple car notes and repossession fees I had to pay to get my property back once it was stolen. I am the consumer and live person. If I signed a contract with credit acceptance that would be one thing. But for me to be blindsided is another thing. Each time credit acceptance repossessed my vehicle I had to pay {$1000.00} to retrieve it. Credit acceptance also verbally told me on the phone both times that each time my vehicle is repossessed they add {$100.00} more to my monthly car payment. Another thing I never signed for. At this point, credit acceptance should be shut completely down. They have been sued multiple times for deception and fraud and they have yet to stop and be honest. Praying this nightmare will end soon.
|
| 07/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I financed a XXXX XXXX through Credit Acceptance XX/XX/XXXX for {$26000.00}. The vehicle was unfortunately totaled XX/XX/XXXX. After the insurance company made an insurance payment of {$10000.00}, Finance Charge Rebate of {$10000.00}, XXXX cancellation of {$2000.00} and a few payments made by me, Credit Acceptance made a settlement of {$800.00} in lieu the balance due of {$4300.00} XXXX.
I have found out that I have been denied credit due to the balance still reporting as " outstanding '' on my credit reports. I am a business owner, and I was trying to obtain business loan financing which require a check of my personal credit. I was told on more than one occasion that this outstanding negative debt was the reason I was denied even with a 700+ credit score.
I was denied a $ XXXX loan at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX $ XXXX Equipment leasing loan $ XXXXXXXX I contacted Credit Acceptance on XX/XX/XXXX and spoke to a regular customer service representative and their supervisor. I advised them of the error that was reporting and that I was being denied credit due to their error. I was told they would mail me a credit dispute form that I would have to mail back to Credit Acceptance so that they could research the issue. This process is now 2 months in.
I called today and spoke to a rep who advised me that they did receive my dispute letter, and it has been resolved. I asked for the resolution info, and she said it was not available. This is where my frustration sets in with them. It is a long-drawn-out process that is costing me time and money. Not to mention the opening of my new location has been delayed because of this. I also provided them with THREE letters that they sent to me which says that I have settled the balance in full but yet they are still reporting to the credit bureaus that my balance is outstanding. I mailed those 3 letters back to them as proof that THEY know that I don't owe them anything. But still, they continue to report a balance on my credit reports. This has cost me a lot of money. I researched Credit Acceptance and what they are doing to me has happened to others and even worse. I need help with this resolution to these unfair credit reporting practices, please.
|
| 08/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from a dealership named XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX, NJ XXXX, back in XXXX. I paid {$6000.00} cash the day I purchased it and financed {$7900.00}.
I was told there were no mechanical problems, he ( XXXX the car dealer ) had his mechanic check the car thoroughly inspect the vehicle and it was in perfect mechanical shape. 7 months later the engine blew due to a manufacturing defect that XXXX lost a class action lawsuit over. XXXX denied responsibility and told me I had to contact XXXX XXXX, which I did and they put the responsibility back on the car dealer because there was a 10 year window to have the car fixed for free, which was never fixed, and the window closed about a month and a half before I purchased the vehicle. I contacted XXXX about this to never hear from him again.
Also, XXXX XXXX told me I needed to get the vehicle diagnosed through an official XXXX dealership, which I then did. I brought it to XXXX XXXX. They conveniently misdiagnosed my vehicle not once but twice, told me I'm under the mileage for my warranty, so we waited 2 months for my warranty company to come out and deny my claim for mileage reasons. Then after being lied to, XXXX proceeded to try and extort me for their misdiagnosis, telling me I owe {$1500.00} for the XXXX hours of labor they put into the car. I told them I don't agree and I will not pay for their mistake that has cost me already thousands. They have had my car now over a year, close to a year and a half.
I received a phone call from the woman ( XXXX XXXX XXXX at XXXX XXXX who tried to extort me, telling me that due to a state inspection they had, they decided to put the engine that they wanted {$1500.00} for taking out of the vehicle, back into the vehicle so they didn't get in trouble and when would I be making the payment to release my vehicle... I was very angry, at the end on the phone call she told me that she would be charging me a storage fee daily.
I'm so appalled by both of these companies, they've completely screwed up my entire life, I had a XXXX XXXX XXXX before all this, now I have almost {$20000.00} in debt for a vehicle that should've never been sold in the first place. Please help..
|
| 12/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I received to pay off quotes on the XXXX of XXXX which had to be paid off by the end of that day for its to still be valid, and which I did I was misled into overpaying by {$1000.00}. I then have the printout of the payoff quote which clearly says that the Gap refund and service contract refund was not included in my quote are neither of the quotes from XX/XX/XXXX. I then file the complaint with the consumer hero because they took over a month to give me my money back which was just a reversal on the extra payment I made. Then I got something in the mail saying that my title was released electronically and any Gap or service contract refund was not included and I should be expecting a check. Just about one week ago which is about XX/XX/XXXX I received another print out in the mail saying that my account has been credited with my Gap payment and my refund amount service refund which is impossible and not true because I've already was closed out from the first time you sent me a letter saying that my lease my lien was taken off already good because I paid it off. I called them yesterday XX/XX/XXXX and had them sit there and lie to me over and over again about within correct dates and incorrect mouth and we're not did not give me the time to even explain anything to Dad because they were so sure they're right when I have all the documentation and paperwork proving that they are in fact wrong and they are very ignorant and rude people they need to be shut down because of the way they treat others and somebody should sue them and take everything that they have because they don't even deserve bread to eat. They lie they charge interest and get mad when you make payments late which I've never made a late one but yet they can't pay you back on time and they're just liars and they're greedy and they're scandalous and are misleading and they don't do anything they say they're going to do by their own contract and I want my money back now it's kind of sad they thought they were going to get over on me because they made trick me into overpaying for no reason because our system doesn't work correctly well unfortunately it's not going to work because I'm not just going to let them rip me off like everyone else off
|
| 12/13/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have written to Credit Acceptance Corporation since XX/XX/XXXX about late payments on my credit report that they stated that I would not have negative remarks for in XX/XX/XXXX. In XX/XX/XXXX, I opened up this loan for a family who needed to obtain a vehicle-XXXX XXXX XXXX. They fell upon hard times and the vehicle was picked up XXXX XXXX. I paid the recovery to get the vehicle back on track and was put in a repayment plan to catch up the past due balance. I asked specifically when I spoke with the representative on XX/XX/XXXX and they told me that as long as I kept the arrangement then I would not be reported late. I personally repossessed the vehicle from the family member to ensure the payments would be made on time. I have 5 late payments on this account because the arrangement was for 18 months and I paid it off the arrangement early while caring for my then XXXX spouse and was told that I would not have a late payment by setting up the arrangement. Every payment has been made on time for the last year and a half since my husband passed away. I keep up the maintenance on the vehicle by going to my local XXXX dealership in XXXX, XXXX XXXX XX/XX/XXXX, this vehicle left me and my XXXX kids unexpectedly on the side of the road because it was running hot and shutting off with no prior warning. I had the vehicle taken to the dealership and they stated a multitude of issues that were expensive to repair. I called Credit Acceptance on XX/XX/XXXX and spoke with XXXX and explained what occurred and asked for an arrangement in order to pay the balance and still get the vehicle repaired. I SPECIFICALLY ASKED AGAIN IF I WOULD HAVE LATE PAYMENT ON MY CREDIT REPORT WITH ME SETTING UP AN ARRANGEMENT AND SHE SAID I SHOULD NOT. The agreement was XXXX that day which I paid and XXXX a month starting XX/XX/XXXX. On Friday XX/XX/XXXX, I get a notification from the credit bureaus stating that this same organization had updated my credit report 30 days late and dropping my FICO score 37 points with XX/XX/XXXX. This company does not respond to any correspondence. They have falsified information to me on several occassions about credit reporting that are inaccurate. I want all of these late payments removed.
|
| 03/05/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
This is what happened. I had been leased for a car back in XXXX XXXX. I did n't know know anything about the creditor nor the bank that the dealer had done my loan account and amount for the loan I was asking for. I have never had the copy of the contract for the vehicle or loan. All I was giving was the application I did n't fill out. It was all electronic and electronically signed by the dealer. Until XXXX XXXX I was barely able to make the payments. I looked over the paperwork that the dealer had given me and the only thing correct on the application for the car loan and for the vehicle was where I was employed. My monthly income, when I started my employer, and my housing situation was all false information. I called the creditor to explain to then that the information was incorrect. They would n't change it nor listen to what I had to say. They claimed to have a paystub that I did not give them. The paystub they had informed me that I had gave them was dated for XXXX XXXX, XXXX. I had n't even spoke to them let alone fax such a paystub. I 'm very upset now because they finally came and reposes the vehicle after I had explain to them to come take the car back in XXXX XXXX. I can no longer get my personal belonging from the vehicle. I do n't car about the car itself. I just would like my personal belongings from the vehicle. The creditor who hired the repossession never contacted me so i was able to get my belongings out of the car. In fact I still have the key to the car. When I was at the dealer I was informed that there was only XXXX key and that was it. I never had duplicate. So currently i had to quit my job because I 'm not able to get to my employer. I ca n't get any of my personal belongings from the car because the company who took it for the creditor will not even contact me back about my belongings and I would never be able to get to the place the vehicle was take to. I need help to get this taken care of and I 'm a poor college student. I 'm having to move as soon as my current school semester is over in XXXX XXXX because I have been homeless sense last XXXX XXXX. I was actually sleeping in the car they had reposes. Credit Acceptance, home-base of XXXX Michigan is the worst
|
| 08/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I inaccurately reporting my information not properly responding with full evidence of the investigation as requested breaking multiple laws in which I want to be compensated for if all inaccurate information isnt removed and they must show full step by step verification of the investigation that takes My full legal name is [ XXXX XXXX ]. My Social Security Number is [ XXXX ]. My date of birth is [ XX/XX/1978 ]. I am an individual and consumer as defined under 15 U.S.C. 1681a ( c ). This letter is a dispute of the completeness and/or accuracy of an item of information contained in the consumer file that you maintain about me, pursuant to the provisions of 15 U.S.C. 1681i.
The item of information below that you maintain in a consumer file about me and publish to third parties is inaccurate and/or incomplete and I request that you promptly delete it from the file : [ Credit Acceptance Account XXXX Pursuant to 15 U.S.C. 1681g ( a ), I request that you mail me a copy of the complete consumer file that you maintain concerning me after you act on this dispute. Note, the term file... means all of the information on [ me ] and retained by [ you ] regardless of how the information is stored. 15 U.S.C. 1681a ( g ). Therefore, it is unlawful to send me a partial disclosure and not the entire file.
If you verify or deem the item of information that I disputed above as accurate and complete, then I request a description of the procedure used to determine the accuracy or completeness of the information... including the business name and address of any furnisher contacted in connection with such information and the telephone number of such furnisher, pursuant to the provisions of 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ), in no later than fifteen ( 15 ) days after making such determination. See 15 U.S.C. 1681i ( a ) ( 7 ). I have enclosed proof of my identity and current mailing address. Please be advised, this dispute letter contains sufficient information for you to legally act on it. Any delay tactics or needless requests for information will not avoid your legal obligations to me. If you fail to comply, I will seek damages, costs, and attorneys fees.
See 15 U.S.C. 1681n-o.
Sincerely, XXXX XXXX
|
| 02/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
XX/XX/XXXX I went to XXXX XXXX XXXX XXXX in XXXX tn. I got a XXXX XXXX accord for the price on the window {$2900.00}. I didn't try to negotiate other than asking for a break because the car was disgustingly a filthy disgrace but of course the answer was no. I paid {$1500.00} in cash that day with a deferred pmt to be made in couple weeks of {$280.00}. So I paid for a little bit at $ 285 monthly then started paying weekly at {$80.00} then for a while at {$50.00} either way it went i was never coming out anywhere close to on top. So each week that i was making payments of {$80.00} or {$50.00} i was getting hit with late fees because it wasnt {$280.00} everytime i made that pymnt and four times a month which now has me at {$2000.00} in late fees are you kidding me? which was coming was coming directly out of my check so to make a long story short a year and a half later after paying over {$5000.00} on a {$3000.00} car that was negotiable at the lot I still owe {$6000.00} on this car I've called the company ask them for a payoff less than the amount it says if I paid in full no it's non-negotiable they said my payment is due every XXXX {$80.00} comes out of my check in account and last week they already had me turned into the credit bureau when I checked my XXXXredit score on XXXX they already turned it in that I didn't make a payment and it was set for {$280.00} not the {$80.00} I am a believer that they had me on my credit report on XXXX just to get those late fees again this is wrong to do me this way just because I have bad credit because of a bad divorce they have taken advantage of me like the rest of the world has and I'm quite sick of it and I did forget to say I was driving the car to work one day it was day XXXX that I had bought this car and I was on the side of the road the axle broke and the guy at the car lot XXXX XXXX who sold it to me knew this about the car yeah it did not tell me I also have put about {$3000.00} into this car just to make sure I get a way to work to pay for this car I will never use credit acceptance I will walk before I use this company again they have harassed me the day after I make a payment and I've asked them to stop they refuse and do what they want
|
| 03/11/2019 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
About 2 1/2 years ago I purchased a truck from XXXX 's XXXX XXXX located on XXXX XXXX XXXX XXXX, N.Y. The price was {$14000.00} I gave them {$3000.00} down and financed the balance through Credit Acceptance, XXXX XXXX XXXX XXXX XXXX, XXXX, Mi. XXXX. I was told by XXXX 's XXXX XXXX that in order for me to get financed I had to put an extended warranty on the vehicle, I explained that the vehicle would be used at times for commercial purposes. They told me " don't put any lettering on the vehicle. '' I canceled the extended warranty because it did not cover the truck if it was used for commercial purposes. I was told that the cost and finance charges for the warranty would come off the back end of the loan. After further reading the paperwork I realized XXXX 's XXXX XXXX had arbitrarily raised the price to {$17000.00} without telling me and after I paid them the down payment of {$3000.00}. When I confronted them I was told that Credit Acceptance told them to raise the price, all this without ever telling me they were raising the price. So I called Credit Acceptance and complained about the bait and switch, they denied ever telling XXXX 's XXXX XXXX to do that. I told them I wanted this corrected and was told their legal dept would contact me. The Legal Dept never contacted me but when I got behind in my payment Credit Acceptance had the truck repossessed without warning and by that I mean I had to agree to let XXXX 's XXXX XXXX put a device on the truck that would beep 3 times as a warning that a payment was due. The contract stated that this warning would be every time I started the truck for three days and if payment was not received then the device would not let me start the truck. I did not receive any warning as per the agreement in the contract. After the truck was repossessed I was never given any information about what it sold for at auction, as required by law, or that the {$3000.00} added to the truck by XXXX 's XXXX XXXX or the credit for the canceled extended warranty was ever credited to me. When I called Credit Acceptance about all of this complaint I was told just give us {$5000.00} and we will call it even. I want this removed from my credit report and shown as paid.
|
| 07/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I submitted a complaint previously complaint number XXXX Credit Acceptance stated `` We added you to our COVID Protected Status in XX/XX/2020 but unfortunately, our review of your account indicates that although you continued to be impacted by the pandemic, your account was inadvertently removed from our COVID Protected Status in XX/XX/2020. I apologize for this missed opportunity to better serve you. To make this right, we will do the following : 1 ) We have asked our credit reporting team members to update how we report your account to the credit bureaus by changing your payment history for XX/XX/2020 through present to reflect a D ( no data ), which is consistent with how your payment history would have reflected had kept your account in our COVID Protected Status as indicated above. Please allow up to 30 days to see these changes reflected on your credit report. 2 ) We will add your account to our COVID Protected Status on a going forward basis. We apologize for any inconvenience or frustration this missed opportunity caused you, and we again thank you for being a Credit Acceptance customer. It is our sincere hope that we have addressed your concerns. If you have any additional questions regarding your account, please contact XXXX directly at XXXX. Respectfully, XXXX XXXX Legal Counsel Regulatory Compliance '' Credit Acceptance has negatively affected my XXXX XXXX for over 2 years now it has been hard to get approved for anything with so many late payments including a place of my own. Currently I am living with a family member, and this is a state of emergency in regard to not being able to establish proper living quarters because of my payment history on XXXX, XXXX and XXXX. Credit Acceptance needs to update my credit report with XXXX, XXXX and XXXX immediately as it is unfair, unjust and inaccurate. 15 US Code 1692 Congressional findings and declaration of purpose ( A ) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy.
|
| 05/03/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
In XX/XX/XXXX, I went to go buy my first vehicle, I went to XXXX XXXX XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX, I was told the only way I could get a loan was through Credit Acceptance, I have been paying {$420.00} a month since then, I can't afford it I'm so far into debt because of the high interest I was pressured into it, and the XXXX XXXX XXXX I bought had to have the transmission replaced 3 times and worked on multiple times not even 30 days after the purchase was finalized. I had to use the extended warranty that I paid for to have this fixed. I was young and didn't know what I was doing and I was taken advantage of because I was young, a woman, and the car dealer knew I was pregnant at the time and needed transportation, I XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX he was my co-signer and he had XXXX XXXX not even 30 days after the sale closed I was having transmission problems and took the car back to where I bought it from and he did nothing to help me besides to try and seduce me and take advantage of me even further, knowing I was young and grieving had just lost my job due to my XXXX XXXX After the second time, I told him I was having issues with my transmission, I asked him if this was considered a lemon law and he told me no and he would use my warranty and have his shop guy fix it, but the problems still occurred, so I called a continental transmission and they had to replace the transmission not once but twice themselves before the problems were somewhat fixed, I still have problems with the vehicle today but I'm stuck with it because of the messed up loan I was tricked into with a company that is scamming millions worldwide, I've tried everything to get out of it I tried to even just give the piece of junk back but I need transportation and I can't afford another vehicle because I'm drowning in debt from how high the loan is and how expensive the monthly payment is and it was supposed to be a 4 year loan but somehow I still owe well over XXXX even though I've never missed a single payment. I don't know what else to do I really need some help here because something is not right and this all really needs to be investigated. Please help me.
|
| 10/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Company explaining amount owed
|
|
Web |
|
|
I sent Credit Acceptance a " Debt Verification Letter '' by Certified Mail # XX/XX/23, asking for detailed " accounting information according to U.S.C Title 15 1692, U.C.C. These are some of the question I asked to be verified : Where is the contract, where me and you signed? Credit Acceptance ( YOU ) signed saying, said money was given to the debtor and by what form was the Federal Reserve Notes ( CASH ) attained by the borrower? Was the money ( CASH ) deposited into consumers bank account? Provide the date and time of the banking transaction? Who is the original Creditor on the account?
XXXX. TENDER OF PAYMENT ; ( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an endorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates. And ( c ). I have given Credit Acceptance my instrument signed, endorsed and paid to the order of them which they did not accept. Any time I receive and instrument " bill '', a negotiable instrument, addressed to me with my information by law I am the " holder in due course '' and I can pay to the order to anyone per CFR 328, U.C.C 3-301. I have sent their Indenture Trustee ( Computershare Trust N.A ) My instrument with my correct endorsement per the Fiscal Department with a 1099A, 1099C and I just e-file 1099A with the IRS, to the correct person. I have sent letters demanding that their communications be through certified mail as all my responses and correspondences are. I have done an Accord and Satisfaction no response per 3-311. ACCORD AND SATISFACTION BY USE OF INSTRUMENT. They charge me a down payment of {$1500.00}. they will not give it back. they refuse to send me a copy of my full contract. I have been asking for several months now. They kept deny me for a loan on a car and ran my credit score down so they could place a higher interest rate. The sticker price on this car was {$10000.00} and they charged me more on the car because of my credit score and the amount of inquiries that had hit on my credit report.
|
| 04/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
Servicemember |
|
To whom it may concern, Hello my name is XXXX XXXX, I am writing you in reference to a situation in which my affiliation through the auto finance company called Credit Acceptance Corporation has persistently dropped my credit score and caused me financial hardship. After much effort to correspond respectfully and amicably, with honest and genuine intentions of coming to an agreement that would remidy the negative information reported to all three credit bureaus. On XX/XX/2018, my employment contract ended as a pilot and there was a three month period in which i was unpaid before my first check from my current place of employment was received. After my payment in XX/XX/2018, I contacted Credit Acceptance Corp. to explain and warn them of my empending and inevitable situation, in an attempt to come to some polite agreement that would eliminate the possible late payment from hitting my credit score and possibly paying more in XX/XX/XXXX to catch up in good faith. To no avail ; I was rejected, and told that late is late, and there was no options for me. I paid them late one half the full payment, and struggleing to pay half, I was able to scrape the money up to pay half, after paying half the full monthly payment they reported to the bureaus that I was 60-90 days late a full payment which is incorrect. I have opted to submit a complaint with the CFPB in an effort stop the situation from worsening. I have called and on all three occasions been rudely turned down put on hold for as long as 45 minutes only to be told that whats done is done and there is nothing that I nor they could, or would do to reverse or rescind even lessen the impact of my late half of one payment. I am an upstanding, morally sound, honest American that I believe contributes positively to society. The customer service phone number is XXXX headquarters located in XXXX, MI. I am asking for help because I am unable to catch up on late bills with even the smallest consolidation loans with my current credit score impact, I have no where to turn for help, moreover the longer it negatively affects my credit, the longer I am unable to improve my situation or my dignity.
Kind regards, XXXX XXXX XXXX XXXX XXXX
|
| 12/29/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I had this car payment and was never late for XXXX years. In year XXXX I ran into hardship and moved to a different state due to a domestic voilance situation. After being back the car was repossessed. I was able to borrow money to get the van back. Mean time I was diagnosed with XXXX and been going through XXXX and XXXX treatments and been doing my best to pay the payments. There were times I would call the institution and was not able to reach anyone after calling cause being on hold for hours, or even not able to get a ring tone. So it was not let even through all that has been going on with my health hat I did not try. Even on my lowest my sister had called for me in early XX/XX/XXXX this year to try and get some information so that I could get help and they told her they could not give her any information. She just wanted to know how much more was owed on the van. That 's not personal information and should of been released to her due to if a car dealer would of called they would of told them and I would n't of had to be there. On the XX/XX/XXXX I was able to get someone on the phone and ask if there was anyway due to the fact that of in XX/XX/2017 the van would be at the be of the loan they could please work with me and that I was finished my XXXX and getting back on my feet with everything that has happened. I was told if I could come up with {$300.00} they would n't take the van. She did n't know when they were coming to get the van. Well later that night the van was taken. I was able to borrow more money they demanded in order to get the van back, went to the payment location, even though there was some miscommunication they could clearly see the payment was made it took one day after for everything was able to get situated. I get a phone call that I can go and get my van. When I call the to get the address so that I could go pick it up. I was told the van was on it 's way to the auction. The payment was made now I '' getting the run a round. I feel like I 'm a victim of a predictor lender that no matter what my rate will keep going up and no matter how hard I would try I will never be able to pay this van off. I already paid this car XXXX over I believe.
|
| 01/05/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I went to a dealership in XXXX, it was XXXX XXXX XXXX dealership. I was approved by Credit Acceptance Corp. For a {$13000.00} loan for a XXXX XXXX XXXX . When they approved me I was living in a XXXX XXXX house and I had just gotten a job at XXXX XXXX in XXXX Indiana. I had only been working there for 2 weeks. They asked me for direct deposit records and bank statements. I told them I did not have a bank account but I had a XXXX account. So I gave them my XXXX statements for the previous month and showed them I had only been working for 2 weeks. They approved me for {$13000.00} and some change for a used car. When I got the car within the first week all of the motor mounts broke and the rotors went bad. I took the car back to the dealership because it was under warranty. I called the warranty company and they said that all of the things broken were covered under warranty. The dealership said that these things were not covered so I ended up paying {$700.00} and some change for them to fix everything. I got the car back and it broke down 3 or 4 more times soon after and I ended up just leaving the car in a parking lot and I don't know what ever happened to the car. I just left it there and never looked back. I was over the thing breaking down all the time. Within a month I lost my job and ended up getting a court case against me for the remaining balance of {$12000.00} and some change. I was trying to see what I could do to dispute the case because I was never able to afford it in the first place and I feel they took advantage of me. I was an XXXX in XXXX and had only been working long enough to get one check and they knew all of this. I told the creditor that I was an XXXX XXXX XXXX XXXX XXXX house and was trying to turn my life around and that my work history was terrible filled with gaps in employment. I feel that I was taken advantage of and now I am trying to fix my credit score and the company took me to court and the judge filed in favor of Credit Acceptance Corp. So now I owe them almost {$13000.00} I need help dealing with this please. I am really struggling with all of this and I don't know what to do. I would appreciate any help you can provide.
|
| 08/17/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Here are my concern, I am upset and annoy that Credit Acceptance would not understand my problem. I explain to them that I am victim of flood that hit state of South Carolina in XXXX XXXX. Because of the flood, it is the reason I am have trouble making payment of my auto loan. This flood damages my home and also put me out of work for few months. Now I had this auto loan since XXXX XXXX and always made my monthly payments on time and more than what is asked to be paid. My monthly payment is {$280.00}, but I always made {$300.00} monthly. On Friday night I made a payment of what is owe leaving me a balance of {$60.00}, so when I got home later that night I find that my vehicle were missing out my backyard. After calling the police to file missing report my vehicle is gone, the officer told me to call the financial company first because they may have it. If Credit Acceptance told you that they done then call back and we file missing vehicle report. I call Credit Acceptance ask where my vehicle is, nobody could not answer my question until next day. Credit Acceptance wanted me to make payment arrangement for the balance amount of {$60.00}. I am confused is what I explain to them because I do n't understand if my vehicle has shut off system on it, then why come and get the vehicle. I got no answer ; instead they wanted me to make arrange for the balance amount of {$60.00}. When I questions them about state of South Carolina law on repossess of vehicle, here is what Credit Acceptance told me " we are second chance auto loan provide and we do n't have to give rights to notice letter. '' I call the dealer to explain my situation and the dealer were very shocker because he was told if you communicate with Credit Acceptance they would never come get the vehicle.
So I had to pay a fee of {$250.00} to get my vehicle back, and {$50.00} fee to towing company that clean out vehicle. Not to mention the cost for travel to get my vehicle from XXXX, SC at auction. The Credit Acceptance told me that I still had fee to pay on top of my regular monthly payment. That fee came too totally of {$850.00}. Credit Acceptance break down into monthly fee attach with my monthly payments.
|
| 04/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
on XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX in the amount XXXX including taxes and tags ..the car came with no XXXX in which the dealer website states that they provide you with a XXXX for each car .. on XX/XX/XXXX the XXXX XXXX transmission stopped while XXXX traveled to work ... XXXX the carsaleswomen assured me they would fix the transmission nd I have my car back ... wasn't provided with a rental or loaner car for the duration of the time I needed to travel ... on XX/XX/XXXX I returned to XXXX only of XXXX to explain to me that they still hadn't fixed the car .. so I said to her I had to wait or I can be reimbursed for the other vehicle .she explained that a refund was outta the question and that only option was finance .. I stressed that I didn't want to finance cause I didn't want the headache, I asked for a refund and she refused again. she proceedsto offer me finance options, the pressure was heavy and I was sure because of the demographics I wasn't getting my money back .my back was against ..I noticed the agreement was trumped up the car asking price was XXXX, XXXX reports its value XXXX ... ... however the contract states XXXX I'm guessing she used to get over on person who reside in poverty stricten areas however I feel like my human rights was violated. As well a the proper documentation which would have allowed me time to make a decision ... I also had to repair the tires rotors bearrings, front light bulb and both sets of brakes ... she went into the office with whom ever the owner is and then cam out with scheme I was also told I had to get the warranty upon checking the warranty didn't provide the necessary coverage that was needed .. I then brought the car a few months ago to a side dealer who on XXXX XXXX whom jfixed the timing belt ... after I noticed that when I accelerated the peddle the foul smell of burning rubber would come arise ... I took the car back to the dealer only for here to ask if she could refinance my loan thru the bank to lower the payment and add 2yrs on the the current five year loan she stuck me ... also the person who generated this contract name is XXXX XXXX XXXX XXXX, CREDIT ACCEPTANCE XXXX XXXX
|
| 01/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
Credit Acceptance claims that I never utilized the service contract for the vehicle, while not acknowledging that they refused to extend the Service Contract to a XXXX XXXX.
https : //www.dmv.org/ut-utah/automotive-law/lemon-law.php Utah Lemon Law Utah has a lemon law to protect you in case the new car you buy or lease is so seriously flawed that it can't be repaired ; in other words, if it's a lemon. It's very rare, but it happens.
Basically, the Utah lemon law allows vehicle manufacturers a number of attempts to repair your new vehicle 's defect or malfunction before they'll need to either replace the vehicle or refund your purchase.
On this page you'll find an overview of the Utah lemon law, the criteria a car must meet to be classified as a lemon, and the steps you may need to take to remedy your issue.
Protections Under the Utah Lemon Law The New Motor Vehicle Warranties Act applies to new cars and motor homes under warranty in Utah. Used vehicles are not protected under the Utah lemon law.
Under the law, the buyer is entitled to a refund or replacement if the vehicle meets all of the following criteria : The vehicle must have been bought in Utah.
It must be new and under warranty.
It must weigh under 12,000 lbs.
The defect must " substantially impair the use, market value, or safety of the vehicle. '' The manufacturer must have tried to resolve the defect at least 4 times OR the buyer must have been unable to use the vehicle a total of 30 days, whichever comes first, during the first 12 months of the warranty.
The defect must not be caused by owner neglect, abuse, or unauthorized vehicle modifications.
The buyer must adhere to the manufacturer 's informal dispute settlement or arbitration procedure, if there is one.
Many manufacturers use the XXXX XXXX XXXX Auto Line as an informal dispute settlement service. Contact your vehicle 's manufacturer or refer to your owner 's manual for details.
NOTE : Be sure to keep records of any vehicle service orders, receipts, or correspondence you may have had with the vehicle manufacturer or the authorized dealer/service facility that has worked on your car.
Filing a Lemon Law Complaint in Utah
|
| 04/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Company did not respond through the consumer Financial protection bureau portal and again is attempting to collect a debt that is not owed.
Reporting Act ( 15 U.S.C. 1681s-2 ( a ) ) as amended by this Act, is amended by inserting after paragraph ( 6 ), the following new paragraph : " ( 7 ) NEGATIVE INFORMATION. " ( A ) NOTICE TO CONSUMER REQUIRED - IN GENERAL,- If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 603 ( p ) furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer.
* ( B ) TIME OF NOTICE* IN GENERAL. The notice required under subparagraph ( A ) shall be provided to the customer prior to, or no later than 30 days after, furnishing the negative information to a consumer reporting agency described in section XXXX ( p ).
" ( C ) COORDINATION WITH OTHER DISCLOSURES.-The notice required under subparagraph ( A ) - " * may be included on or with any notice of default, any billing statement, or any other materials provided to the customer ; and ** ( i ) must be clear and conspicuous. " ( D ) MODEL DISCLOSURE DUTY OF BOARD TO PREPARE -- The Board shall prescribe a brief model disclosure a financial institution may use to comply with subparagraph ( A ), which shall not exceed XXXX words. " ( I ) USE OF MODEL NOT REQUIRED -No provision of this paragraph shall be construed as requiring a financial institution to use any model form prescribed by the Board. * ( ) COMPLIANCE USING MODEL A financial institution shall be deemed to be in compliance with subparagraph ( A ) if the financial institution uses any such model form prescribed by the Board, or the financial institution uses any such model form and rearranges its format. " ( F ) SAFE HARBOR A Financial institution shall not be liable for failure to perform the duties required by this paragraph " if, at the time of the failure.
the financial institution maintained reasonable policies and procedures to comply with this
|
| 12/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On XX/XX/XXXX I paid {$120.00} and the week prior I paid {$110.00}, totaling {$230.00}. I was supposed to pay {$210.00} on XX/XX/XXXX after my car was repossessed on XX/XX/XXXX. I paid them {$640.00} on XX/XX/XXXX and claimed the car from the repo agent on XX/XX/XXXX. XX/XX/XXXX while XXXX, a rider attacked me and XXXX put my Driver app on hold prohibiting my from making money in order to pay my bills. I spoke to XXXX at Credit Acceptance and she told me to pay {$290.00} by the XXXX and call back to make new arrangements. When I called today, XX/XX/XXXX a guy named XXXX said I needed to pay {$370.00} or my car would be disabled by tomorrow, Fri XX/XX/XXXX. I told him about my dispute with XXXX over my account being reported as " closed '' when in fact I just made 3 payments over the last 45 or so days and still had the car. He insisted my car would be disabled and offered no further help. I called back and asked for a Supervisor and a guy named XXXX took the call. He listened as I explained my situation and told him I was hired by a new employer and could begin making full payments once I was on payroll in XX/XX/XXXX. I also stated I wanted to make small payments from my XXXX earning since my app was back on. He then told me that " I hear you, but there's nothing I can do but notate your intentions. If {$370.00} isn't paid by tomorrow, your car could be disabled. '' Which is it, {$370.00} or {$370.00}? When Credit Acceptance reps don't threaten to disable the car in an attempt to force struggling customers to make larger payments, the company send a repo agent to force even larger payments and suggests I " ask someone to help me. '' I was lucky to get {$640.00} from a friend in XXXX. I'm not as lucky this month. I believe this company repossess cars fraudently, and not in compliance with the laws or financing agreement entered into between consumers and the company. They're deceptive. I simply want more time to pay and a more reasonable payment agreement based on the change in my financial ability since losing the XXXX income and waiting for my 1st pay check once I start the new job on XX/XX/XXXX. Any help the CFPB can offer is appreciated.
|
| 08/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I financed a used car on XX/XX/XXXX, with a used car dealer at the time they were in a transition to change their company name from " XXXX XXXX XXXX '' to what they are now called " XXXX XXXX ''. The loan company is named " Credit Acceptance ''.
On my bill of sale I owe {$25000.00} for a XXXX XXXX XXXX XXXX quad cab. I was also informed that this is the total amount I will owe.
But when I logged in to my online account today with credit acceptance on XX/XX/XXXX, it shows that the initial cost of the vehicle is {$44000.00}. Which is untrue. Other times I have logged in prior to this I've noticed it fluctuated from XXXX to the XXXX range. and today {$44000.00} is what is reflected.
I sense there is some numbers manipulation going on here and I sense that credit acceptance is not being honest and is not conducting business in complete legitimacy.
Also at the time this was my first time purchasing or making any kind of auto purchase ever and I knew nothing about credit or interest ratings for car loans.
After making this mistake I've learned that the whole time I was being taken advantage of as I didn't know that 22 % APR on a used car was so high. Whether that be a used car or a new car for that matter. I learned that this rate is unacceptable as I tell everyone about my APR interest rating, they all tell me its extremely high and that I pretty much got taken advantage of. I demand that this unfair act be corrected and that no one else shall have to face the same financial hardships I have due to such high rates!
I would like to move forward with addressing these issues and have the credit acceptance company take full responsibility for their actions!
I have looked at my online contract and noticed there were fees not discussed in greater detail with me at the time of making the purchase. I initially thought that I would be paying only {$25000.00}. I realized now that it was the high interest rate at 22 % that made this amount go up. It doesn't make sense to me and I'm not happy about it at all. I feel as I have been tricked into making the purchase and no one ever explained to me that I would owe more than the vehicle was worth!
|
| 02/04/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I bought a car and was financed through credit acceptance lender in XXXX in XXXX, NY. About 3 months after purchasing and making my payments on time, I was leaving from work and the vehicle did not start. When I called credit acceptance they told me I owed them {$100.00} but could not give me details as to why I owed, and told me that the car was disabled until u paid it. This was the beginning to my problems and I was paying {$450.00} for a XXXX XXXX. As time went on and I continued making my payments..there were times in which I did not get paid until 3-4 days after car payment was due, and my vehicle would be disabled and put into repossession mode in which they could pick the car up and charge me the fees it would cost for repo as well as the car payment. If this company is suppose to help build credit, why are they allowed to continue to charge fees at ridiculous rates to keep people or worsen their credit building process. Im so confused, because this should be illegal. Furthermore I have had my car repossessed, even when my car payment was made on time and the vehicle was n't even disabled! When I called credit acceptance with the repossession guy awaiting to see what was to happen, they said that the car was in repossession. So the guy took the car. I called back later that day after checking my bank statements and reviewed in fact that my payment was made, they told me it was a mistake on their behalf and went on to tell me that I was still responsible for the repo fees of {$250.00} in order to obtain my car back. This was it for me. I paid the {$250.00} and started looking for another vehicle and the following month did a volunary repossession. Now they have been trying to sue me for the difference of {$6000.00}. Retail price at purchase with the {$10000.00} interest rate was {$28000.00}. I drive the car for 3 years and paid off over {$16000.00} for a car worth {$10000.00} initially. I feel like something needs to be done because this company is ripping people off in somewhat a legal way, but faces itself as fraudulent. I just want them to call it even and stop jeopardizing my credit that I have been working so hard to clear up.
|
| 06/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I had two different loans with credit acceptance corporation. One I was a co signer on the other I was the main borrower/signer. The one I was co signer on was impounded due to my sister who was the main signer being pulled over. It was placed at XXXX in the town we live in. XXXX refused to release the vehicle to me even though I was co signer, I contacted credit acceptance and told them the situation they ended up letting XXXX keep the vehicle and went after my wages to still pay what was left on the loan. XXXX sold the vehicle and I was left to continue to pay on it. My sister only owed less than XXXX to begin with and I paid thousands because they went after MY WAGES! I paid them {$160.00} a month for years until they said they were satisfied! They even had the audacity to send me the title after I paid them thousands of dollars and they knew I never had the vehicle.
The vehicle I owned was repossessed after awhile and again I didnt owe much on it, I ended up getting it out of repo keeping it awhile longer then decided to just do a voluntary surrender. The payments and terms on the loan were ridiculous to begin with. These ppl take advantage of ppl with limited credit and income. But I still knew I was responsible for what I owed according to the loan terms. Well they resold the vehicle and again tried garnishing my wages for an amount more than what the loan was even for, they didnt even take in to account whatever they sold the vehicle for. Again I was stuck paying them {$160.00} a month for years with no vehicle to show for. I am actually STILL paying on this one. Its been very stressful and took a blow to my income that Im paying them thousands of dollars with nothing to show for it. They use a law firm called XXXX XXXX to attack your wages for ungodly amounts. They should be sued for pain and suffering and have to give people their money back and then some. The most recent garnishment I have from them was from XXXX and I am still paying {$160.00} a month. The previous one was from XXXX. I reached out to credit acceptance on multiple occasions but was always told to contact the XXXX XXXX XXXX XXXX!!!! These people are crooks!!
|
| 02/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My name is XXXX XXXX XXXX XXXX XXXX. XXXX, MN XXXX phone XXXX DOB # XX/XX/XXXX SSN # XXXX DL # XXXX. I have a car loan with Credit Acceptance XXXX # XXXX XXXX XXXX XXXX XXXX. XXXX, MI XXXX XXXX. I purchase my vehicle last year XX/XX/XXXX. I have made on-time payments since I opened my account. My account is now closed since I settled it for {$1000.00} on XX/XX/XXXX. My vehicle was totaled on XX/XX/XXXX and insurance made a lumpsum payment of {$10000.00} on XX/XX/XXXX to close out my loan. Before my accident, I made every monthly payment on time for $ XXXX/month until XX/XX/XXXX. After my insurance payment on XX/XX/XXXX, I still had a remaining balance with this creditor that I agree to settled the account in full of {$1000.00} paid on XX/XX/XXXX. I disputed my balance with XXXX stating that the balance was inaccurate and also that this creditor has never reported my balance accurately since I opened the account. When I received my dispute results back from XXXX on XX/XX/XXXX Credit Acceptance had reported the balance still inaccurate and also reported my account as 60 days past due! I have never missed a payment and also have made all my payments on time. I contacted Credit Acceptance on XX/XX/XXXX to advised the inaccurate reporting and ask them to show me where I missed a payment and a supervisor name XXXX advised me she does not show a missed payment on my acct. She did email my information to the Credit dept team and asked me to wait for 1 week to get a callback. I accepted this loan because this company was supposed to help me rebuild my credit and instead all they have done is report my information inaccurately to affect my credit negatively. I don't understand how is that they can report false information and there's no penalty to the creditor but as for me as a consumer I will be affected negatively. This reporting of 60 days late has a huge negative impact on my credit. I agree to settle this account and close it out so I can get into another vehicle unfortunately that is not the case now since they have falsely reported a payment missed 60days late on my report that will cause me to not be able to get into another vehicle.
|
| 07/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit Acceptance had a dealership sell me a car with hidden interest costs and surreptitiously include expensive add-on products with my vehicle without my knowledge and proper disclosure.New York has a convoluted body of usury law that deems certain loans usurious and invalidates them This criminal conduct has caused extraordinary damages to my health, my personal life, and my credit score. The Attorney General has been sent a copy of this communication as the Attorney General 's Office must help with these ongoing illegal practices.
there is also a current lawsuit on CAC that furthermore explain their illegal tactics. The lawsuit seeks to force Credit Acceptance to stop its illegal practices, REIMBURSE harmed consumers, PAY BACK wrongfully earned gains, and pay a penalty.
CAC claimed to help low-income New Yorkers purchase cars but instead drove consumers straight into debt by tricking them into unaffordable high-interest auto loans while cutting backroom deals with dealers to increase their own profits.
XXXX XXXXXXXX put down on a vehicule while observing my " retail installment contract '' that I also did not sign because the dealership had their agent e-sign it without my consent I also noticed the " ITEMIZATION OF AMOUNT FINANCED '' was also not add ding up ( B ) {$2900.00} went throws a extended warranty that I did not purchase nor ask for ( D ) {$240.00} for registration ( F ) {$75.00} DOC fee ( G ) {$37.00} emission test fee Which totals out to {$3300.00}. where did the rest of the money go to {$3600.00}? also the car has been total for almost 3 years now credit acceptance told me they had no interest in gettin the car back progressive also cancelled my insurance because the dealership sold me fraudulent insurance so I could drive off the lot with the car resulting in me being in a deep hole 15 U.S. Code 1635 ( b ) - Right of rescission as to certain transactions 15 U.S. Code 1601 ( a ) ( b ) - Congressional findings and declaration or purpose lawsuit below https : //www.consumerfinance.gov/about-us/newsroom/cfpb-and-new-york-attorney-general-sue-credit-acceptance-for-hiding-auto-loan-costs-setting-borrowers-up-to-fail/
|
| 01/13/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
Repeated violations of U.S.C. Title 15 1692 et seq by all person involved caused direct damages. We have in good faith given all individuals involved well over 12 months to comply with this lawful claim for damages. We have sent An AFFIDAVIT in good Faith which regarding this made-up debt on XX/XX/XXXX, as evidenced by USPS electronic delivery and have continued collection efforts in blatant violation of the FDCPA [ Mailing No. XXXX, XXXX, and XXXX ]. This criminal conduct has caused extraordinary damages to the health, personal life, credit score of XXXX XXXX, XXXX XXXX. The Attorney General has been sent a copy of this communication as the Attorney General 's Office must help with these ongoing illegal practices. These individuals ' unlawful actions include Defective products ; Car sales and financing ; Unlawful Auto repossession with XXXX XXXX ; Debt collection ; Making false, deceptive and misleading statements when attempting to collect a debt, collecting or attempting to collect any amount that is not expressly authorized by the agreement creating the debt or permitted by law, and falsely threatening that nonpayment of a debt will result in our false imprisonment or imprisonment. This information was previously sent to the Attorney General who chose to neglect this urgent matter, despite filing identical charges against XXXX XXXX on XX/XX/XXXX. This entity has been found guilty of all violations within this claim by the Massachusetts Attorney general in XXXX XXXX Please be advise that our consumer goods have been stolen without just compensation for XXXX XXXX and XXXX XXXX which XXXX XXXX XXXX was given power authority originally over claim for damages. In good faith we will this agency of identity theft of personal identifying information which has a commercial value per agent per entity per usage at XXXX usd. XXXX XXXX XXXX must compensate XXXX : XXXX on behalf of claimants. This is an emergency where the theft of the consumer good has caused direct inference with educational learning and enjoyment of life. Thank you in advance check can be sent to address within.
c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Massachusetts
|
| 09/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
To whom it may concern, the purpose of my letter is to discuss the predatory lending practices of Credit Acceptance Corporation. I purchased a XXXX XXXXXXXX XXXX in XX/XX/XXXX from XXXX XXXX located in XXXX Indiana. The loan documents were in a touch screen table. The employee going through the documents rushed through them and failed to discuss the {$1200.00} extended warranty that was added to the loan contract. About a week of having the vehicle I noticed it had been added. I called the dealership about this and was told the reason was because I did not put enough money down. Neither the sales representative nor the financing agent discussed this with me at the time I made the loan.
In XXXX, I called asking to remove the extended warranty because I figured I had paid enough to no longer require it and was told by customer service that I wouldnt get a refund because the time was about to end for the 2 year warranty. I explained that I never wanted it and the reason why it to have my loan. The representative I spoke with said all I had to do was to call them and they would have removed it. So I was lied to and charged {$1200.00} at 22 % interest for a product that I did not request and was dishonestly added.
Also, in XXXX the vehicle was repossessed, however there was no written communication from Credit Acceptance Corporation regarding the past due amount and what was required to bring my account current and their intent to repossess the car. The tow truck came and picked it up and was quickly moved to the XXXX auction lot. I redeemed the vehicle picking it up I discovered while it was in their possession the vehicle had been riffled through, the front passenger tire was flat and the spare tire kit was stolen. I started a new payment plan and although I was paying according to their terms they continued to report my account late to the credit bureaus. I recently filed a dispute with XXXX and they did not investigate the company fraudulent reporting, They accepted the creditors report but did not dig into their actual company policies. I have a 22 % interest rate I can not refinance because they refuse to correct the reporting
|
| 11/17/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
On XXXX/XXXX/XXXX I went to XXXX XXXX because I needed a reliable car. I spent approximately 6 hours at the dealership that day, at one point leaving to pick up my XXXX XXXX XXXX at preschool and returning. I still had not seen the XXXX XXXX XXXX that I was informed would be the only car I would qualify for. At 7 pm, desperate to get out of there, go home and fee myself and my son, I was told the paperwork was ready to sign and I would be on my way. I had no idea what I was getting into, who the loan was through or even what the car looked like!! I felt like i had no other options at this point so I signed the papers and went out to see the car I had just agreed to pay $ XXXX for 48 months@29.9 % interest rate. I was sick to discover this car was going to need new tires among many other things. I felt like there was nothing I could do so I did my best to make the payments but it was impossible. On XXXX/XXXX/XXXX I contacted Credit Acceptance to explain what was going on and try to get lower payments by removing some of the add on packages that are very unnecessary. Unfortunately, instead of being able to do anything I intended, the woman was extremely rude and wanted to know where I was, where the car is at, what times I leave because they 're looking to take my car. I was told that if I could not come up with over {$800.00}, my car would be gone. She then suggested I borrow the money. I have no one to borrow money from so she said I needed to come up with at least {$410.00} by the end of the day. I ended up overdrawing my account to avoid my car being taken away while I was grocery shopping. I was transferred to another woman who wanted to withdraw another {$410.00} in 3 days. my requests to lower the payments, remove packages or anything to help make the payment affordable were just flat out ignored, not even acknowledged. They are completely unwilling to hear why I am unable to pay an outrageous amount for a car that is not even close to being worth that. They want to repossess the car and that is it. I want to keep the car, pay for it and improve my credit but this company is definitely not helping with that in any way at all.
|
| 10/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I have only lived on the mainland for XXXX years. I co-signed on a loan for a friend for a car loan and she later had health problems and was unable to make any payments, she left the united states so the car became my issue. I was not familiar with this process, the sales man was very nice but did not explain things well. I signed a paper giving authorization for electronic signatures. As he rushed through the documents, everything seemed ok and not a big deal. Just click here to agree ..... It was only after I became responsible for the payments I learned what I had actually agreed to do. I felt the salesman rushed over this, I did not understand the process. I am upset at the extra fees that were charged for the extended warranty and GAP insurance, these were not fully explained ; the salesman was more interested in selling a car than making sure I understood how serious an auto loan is and the full responsibility I was agreeing to as a co-signer. I can not make the payments it is simple. The original value of the car was {$10000.00}, {$9900.00} after a down payment but with the interest rate of 22.99 %, the loan was $ XXXX {$12000.00} in interest charges! The balance today is {$13000.00} after XXXX years of payments, the car is only worth XXXX or XXXX XXXX dollars. I called XXXX XXXX, they would not do anything and refused to discuss any options telling me only that I could try to refinance. They would not consider lowering the interest rate, lowering the payments or removing the extra fees. I can see online a complaint was filed against credit acceptance for exactly the problems I experienced. I felt pressured into products I did not need and for sure did not understand, I am unable to make payments and can not refinance. I feel trapped into this loan and there is nothing I can do. I am not sure I can ever pay this off and if I do, the car will be old and I may have nothing at the end of it all. I did try to refinance the loan but was told I need a co-signer but I was surprised the interest rate would have been much lower. How can that be? Trying to refinance made me feel taken advantage of on the original interest rate.
|
| 08/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
You are in direct violation of FCRA 623 ( a ) ( 5 ). Negative re-aging debt on a credit report is changing the delinquency status of an account to fool the credit bureaus into thinking its more recent than it really is, which is what you are doing by reporting the account as such and updating it monthly. I am very well versed in credit law and the practice of re-aging accounts. As you are no doubt aware, a collection is tied to the original account before it is charged off.You report that this account was opened - and therefore you are re-aging this account, which is illegal - so you are in violation of the FCRA, with fines of { {$1000.00} } per incident. I am requesting that you investigate this matter under the FCRA : * FCRA 623 ( a ) ( 8 ) Ability of Consumer to Dispute Information Directly with Furnisher * ( E ) Duty of person after receiving notice of dispute. After receiving a notice of dispute from a consumer pursuant to subparagraph ( D ), the person that provided the information in dispute to a consumer reporting agency shall -- * ( i ) conduct an investigation with respect to the disputed information ; * ( ii ) review all relevant information provided by the consumer with the notice ; * ( iii ) complete such person 's investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611 ( a ) ( 1 ) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section ; and * ( iv ) if the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the person furnished the inaccurate information of that determination and provide to the agency any correction to that information that is necessary to make the information provided by the person accurate. In addition to the investigation, I am going to have to insist that you remove this illegal account from my 3 credit reports ( XXXX XXXX XXXX ) or you should expect an intent to sue in the mail, because I will have no choice but to take legal action.
|
| 01/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
My name is XXXX XXXX I'm writing in to file a complaint for identity theft. In XX/XX/XXXX a car loan was taken out in my name that i didn't take out. The only car loan that I have ever had was opened in XX/XX/XXXXthrough XXXX XXXX. This identity theft incident happened in XX/XX/XXXXwhen I put an ad out on XXXX to sell my furniture. I was relocating to XXXX, Ga. I filed a police report on XX/XX/XXXX because the person that bought the couch from me from XXXX had robbed my house of some goods and money. The attached police reports tells what happened. When I filed the police report I didn't know that the suspect had also stolen my Social Security Card, Birth Certificate, and state issued ID along with the other goods. I did not know about credit as I didn't have any need. I had bad credit from credit cards that I had in college and thought my credit was so bad that no creditor would even give me credit. In XX/XX/XXXXI was interested in the possibility of purchasing a house so I went to credit company to help. I didn't sign on with the company until XX/XX/XXXX and thats when I first was made aware that my identity had been stolen. Not only the car loan but it was also a XXXX XXXX bill and some other items that was on my report that were not opened by me. The company filed disputes to all three bureaus. I had went to get a police report from XXXX county but I wasn't sure of the dates of the first incident. Two of the three credit bureaus took the times off that were not my accounts but XXXX didn't take it off. Through XXXX I disputed twice. In XX/XX/XXXX I was in XXXX for the holidays and I went to get a copy the of the police report I initially filed and filed another police report about my stolen identity. I sent this information to XXXX and I contacted Credit Acceptance. Credit Acceptance said they would send me a fraud kit and never did. XXXX even with the police reports did not remove the account. Then I received a letter from Credit Acceptance that says it was no fraud. Im very frustrated my interest rates are sky high and I have been denied several times because of this account. Can you please help me. Thanks XXXX XXXX
|
| 01/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I reached out to the credit acceptance in XX/XX/XXXX, when I lost my job to ask them was there anything I could do to as far as my payments, I was making my payment twice a week {$270.00}, before I lost my job. In XXXX XXXX, I accepted another job, but I still made my payment as agreed. I lost my job in XX/XX/XXXX, didnt received unemployment, didnt receive pandemic pay, and I reached out to them and explained everything that was going on. I had another job offer, but contracted XXXX and wasn't able to except the job. I was out of work for 5months. I started back to work in XXXX, and I reached out to them and let them know what I had went back to work, and I could pay XXXX a week to get me caught up. They weren't reporting to the credit bureau, at that time, I'm {$2000.00} and some odd dollars behind on my car payment, which makes it 4 months. I have made my payments as agreed thus far, but they are reporting I am 30 days late for XXXX, and 30 days late for XXXX. I know I am behind, I asked if they had any types of programs to help me to make my account current. They told me no. I asked if I refinanced the car because it's not only affecting my credit, but my husbands as well, because he is on the car loan as well. They told me that I couldn't refinance with them, I would have to try an outside lender, or my bank. Well with late payments no one is going to refinance it anyway. So I pay {$180.00} a week, which is {$720.00} a month, and my regular payments are {$550.00} so only {$170.00} over, I wouldn't be caught up until XXXX of XXXX. If I could make more payments, or just pay the past due i would, but right now I cant. The {$180.00} a week is breaking me, but I need a vehicle. I just don't want the late payments to be on my credit or on my husbands credit, because he is trying to purchase a home for us, and the late payment are affect it really bad. I work a letter, to Credit acceptance, to see if they would remove the late payments, I don't see that they have been removed. I have reached out to them, and they still dont have any other means of trying to help me resolve the debt without affecting my credit. Please Help.
|
| 07/22/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
My XXXX XXXX XXXX is financed through Credit Acceptance where I am the cosigner as I had to get my XXXX-year-old father to sign as principal after finding out I am the principal on my son 's XXXX XXXX truck I cosigned a few years earlier. This was done without my knowledge or approval ; I mean I will cosign for my kids but NEVER the principal signee but that 's another story. Since XXXX of XXXX after being contacted by my Dad that he was forced to make XXXX payments on this account to keep it current. At the time, I had missed XXXX XXXX XXXX payment & another one was n't due until the XXXX of XXXX XXXX. Okay, thanks Dad, paid him back & set up my automatic payment again. Credit Acceptance took another payment in XXXX so it was really ahead, then XXXX in XXXX on the XXXX & then the XXXX. I called in XXXX as I 'm a XXXX & can not afford their mistakes. They blamed this on having XXXX separate accounts set up even though they both came for the same & original bank account. I received a call on XXXX XXXX, XXXX where I was told I was again a payment behind ; they did not take XX/XX/XXXX payment for some reason even though these were once again submitted in XXXX XXXX. I made arrangements for their automatic payment representative to set this up once again, even being read their disclosure authorizing this. I also made sure all my info was correct as my father 's diagnosis of familiar XXXX XXXX XXXX was confirmed & wanted to be sure they had everything accurate. I stupidly enough thought all was well until Sunday evening, XXXX XXXX, XXXX ; when the repossession man was at my door to get the XXXX in the garage. Thinking everything was just a misunderstanding, I let them take it as I was also under the impression I had no other choice ... this money was just sitting in my bank account so it was no problem getting it caught up once Credit Acceptance was opened on Monday morning but, this came with a {$330.00} loss I am told is my fault for not making sure the payments were actually drafted. I 'm thinking, XXXX more payments & they know the principal signee has XXXX XXXX who was also NEVER contacted. This seems like a scam to me!
|
| 09/10/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I, the consumer, purchased a XXXX XXXX XXXX on XX/XX/XXXX with XXXX XXXX XXXX XXXX. I made a down payment of {$2800.00}. I paid {$400.00} for insurance before I could leave the car lot. I have been making payments in the amount of {$290.00} for the past XXXX months ( I have not missed a payment ). After learning of my consumer rights, I was not provided with the type of notice of my rights to recission under the Truth in Lending Act ( TILA ), 15 USC 1601et.Seq this is required by Federal Law. Upon reviewing my contract, obligations, and rights as a natural person operating in commerce, I noticed that there are several violations present which nullifies the contract pursuant to 12 CFR 1026.3 named Truth in Lending. Per the congressional finding of TILA as well as my due diligence, " It is the purpose of this subchapter to assure a meaningful disclosure of credit terms so that the consumer ( me ) will be able to compare more readily the various credit terms available to me and avoid the uniformed use of credit during the consummation of the contract. '' Furthermore, according to the Truth in Lending Act 15 USC 1605, my down payment and insurance should have been included in my finance charge, which is all I needed to complete the contract. There should NOT have been any cash exchange after the use of my social security number ( which is by law my credit card ), that constitutes as unauthorized use of a credit card once I entered into a consumer credit transaction. XXXX XXXX XXXX XXXX did not disclose my right to rescind. This being the case, pursuant to 15 USC 1635, I have the right to rescind my initial consent to pursue the terms of my contracts. I conclude this complaint with a demand for XXXX XXXX XXXX XXXX to return my initial down payment of {$2800.00} and all monthly cash payments totaling about {$11000.00} I have made since they have failed to mention that my finance charge was all I needed to complete the deal and that the cash payment was only of benefit to them. 15 USC 1635 ( b ) ( F ). I demand that XXXX XXXX XXXX XXXX return my down payment and other cash payments made within 20 days of this notice by law.
|
| 08/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
Older American |
|
On XX/XX/XXXX, I decided to refinance my car. I paid {$680.00} to Credit Acceptance Corporation. This was the difference in the actual value of my XXXX XXXX XXXX and the l balance with the lender at the time, Credit Acceptance Corporation. My credit union paid off the remaining balance. The transaction was seamless. I refinanced my car and the first payment has been deducted from my checking account with my credit union.
On XX/XX/XXXX, I decided to make sure my mortgage payment had processed. While checking my account, I noticed that {$390.00} had been deducted by Credit Acceptance Corporation. I called and spoke to a nice young lady named XXXX. I told her about my dilemma, explaining that I did not want my mortgage payment and several other charges to bounce due to their mistake. Although she was very sympathetic, she said that she would need documentation from me, that it could be a lengthy process, and that it would be quicker for me to contact my credit union to have them dispute it. She confirmed that my account was paid off and that the payment was deducted anyway. She was just doing her job, and I understand that. But it left me, as a consumer in the cold.
By the grace of God, I did have a few extra dollars to keep my mortgage from returning unpaid. It is automatically deducted from my checking account each month. But what If I had no other resources? This should not happen to anyone. It shows negligence on behalf of Credit Acceptance Corporation. Now I have to wait 5-10 business days for the funds to be disputed and restored to my account through my credit union. I am grateful that I had the extra funds to make up for the shortfall, but now I do not have access to that money during a pandemic. That is not fair.
Not only do I want my funds refunded, but I also would like a letter on CAC letterhead apologizing for their mistake and promising that they have taken steps to keep this from ever happening again.
Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX processed my car refinance flawlessly. Their name should not be mentioned in anything published on line. This is strictly between me and CAC.
|
| 10/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Dear Sir/Madam, I am writing to file a formal complaint against Credit Acceptance Corp regarding the handling of my vehicle purchase and subsequent repossession in XXXX. I believe that the company 's actions have caused me significant financial hardship, and I request your assistance in resolving this matter.
My name is XXXX XXXX, and I reside at XXXX XXXX XXXX, XXXX, MI XXXX. In XXXX, I purchased a vehicle from Credit Acceptance Corp. However, to my dismay, the vehicle was repossessed in XXXX. Since then, I have been in communication with the company, requesting a financially reasonable offer of settlement. Unfortunately, Credit Acceptance Corp has repeatedly refused to provide such an offer.
Compounding my frustration, I recently discovered that Credit Acceptance Corp has begun garnishing my wages in XXXX. This sudden action has only exacerbated my financial difficulties, particularly considering the prolonged period of negotiation and lack of resolution from the company 's side.
Furthermore, I am aware that Credit Acceptance Corp is currently under investigation for similar behavior. This knowledge raises concerns about the company 's practices and underscores the urgency of my complaint.
In light of the above, I kindly request the following : 1. Immediate cessation of all garnishments from my wages, as this has caused severe financial strain.
2. Thorough investigation into Credit Acceptance Corp 's handling of my case, specifically regarding their refusal to offer a financially reasonable settlement and their delayed initiation of garnishment.
3. Appropriate financial compensation for the hardships I have endured, taking into account the prolonged negotiations and the company 's alleged misconduct.
I trust that the Consumer Financial Protection Bureau will take my complaint seriously and work towards a fair resolution. I have attached supporting documentation, including relevant correspondence and evidence of the ongoing investigation into Credit Acceptance Corp.
Thank you for your attention to this matter. I look forward to a prompt response and a satisfactory resolution.
Yours faithfully, XXXX
|
| 07/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
This Loan was offered under false pretenses. I am writing to file a complaint regarding the exorbitant charges associated with my car loan credit acceptance, which has placed a significant financial burden on me and has negatively impacted both my credit report and personal life. I urge you to investigate this matter and take appropriate action to rectify the situation. I entered into an agreement with Credit Acceptance on a car loan on XX/XX/XXXX XXXX was sold a car for {$17000.00} and Charged a 22.99 % APR which turned my XXXX car into a {$31000.00}. Credit Acceptance as well as the dealership sold me a car that had faulty breaks. According to XXXX, the car had 3 recalls because of this issue. the car had 3 owners before me and was involved in several car accidents before me. I have taken the car to mechanics for the faulty breaks over 4 times. When buying this car I was not provided a car fax at the dealership which could have prevented all of this had I known. in XXXX because of this faulty break I was in a car crash that nearly took my life. I was unable to recover the car and till this day I am being over charged for a car that I no longer have, and I no longer know its whereabouts. I am also being charged late fee 's on this car.
I believe I was taking advantage of not only by the dealership but also by Credit acceptance. I believe I am a victim of predatory lending which is Illegal in the state of NJ where I originally got the car from and in the state of new York where I live. The stress of constantly worrying about payments, which is constantly dropping my credit score, and experiencing a decline in my creditworthiness has taken a toll on my mental and emotional well-being. I am seeking your assistance in rectifying this unjust situation. I kindly request that you investigate the terms and conditions of my car loan agreement and take appropriate action against Credit Acceptance for their predatory lending practices. I believe that such practices not only exploit vulnerable consumers but also undermine the principles of fair lending and consumer protection. I kindly request the following actions be taken.
|
| 03/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XXXX XXXX, XXXX I started a loan for a used XXXX XXXX XXXX. I paid the balance that was a total of around {$11000.00} down to {$3800.00} my last payment was XX/XX/XXXX. The monthly payment was {$300.00} for a total of four years. I contacted the business because the amount paid down was incorrect. Suddenly, it had increased by a few thousand dollars. The loan was through a company called Credit Acceptance.
I was told by their customer service line to just continue making the payments as normal and that they would start a ticket to correct the information. I continued to call but I was given the same answer over and over. Eventually, they told me that it was interest but that was incorrect. I then decided to check the customer service reviews on the BBB website and there were a ton of disputes.
I stopped making the payments because the debt paid down increased once again. Their customer service was not only poor but I dealt with people who were very rude and who threatened to take possession of my vehicle the day a payment is late.
I spent hours and hours attempting to resolve the situation and in the end I was at a loss.
Fast forward to after I halted the payments and according to my credit score I owe {$9400.00} and it keeps increasing even though it is in the " closed, charged off, '' status.
I get phone calls, sometimes multiple times a day, from companies that claim they work for Credit Acceptance. They're rude, I've had threats of garnishing wages and multiple continued calls at early times in the morning.
I was going surrender the vehicle a long time ago but after I saw the price increasing I asked what could happen and I was told that the price would continue to increase until I paid it off entirely. So, I was stuck. Surrender the vehicle and continue making payments even though the amount would increase or keep the vehicle, never drive it, and continue to receive harassing calls and watch the amount increase on my credit report ...
What do I do? No matter what I've been told that the amount I owe will increase. So, I'll never pay off the owned amount and I've lost the use of a vehicle.
|
| 11/10/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
It was Sunday XXXX XXXX. I received a call at XXXX XXXX from XXXX.
It was from Credit Acceptance, the lien holder on my vehicle. I answered the call, but there was no response and then I was hung up on. I called immediately back, and was quickly connected to a representative. I was asked to verify my account, and I gave them my name, and my address, but then they asked for ANOTHER piece of information to verify ( for XXXX purposes ). I questioned this, because they originally called me, threby meaning they would have to do outbound XXXX requirements.
They started to argue with me, and I never provided the additional information because I was mad, and because they started to argue with me about the process. While this was going on, the rep started to talk about the specifics of my loan, the fact that I was overdue, and that he needed to collect payment at that very moment because there is no grace period on the note. It states right inside the note that there is a 15 day grace period before it is considered late and collection proceedings are started.
The thing that blows my mind about this is the fact that I had already sent out a payment automatically from my Bank account on Friday afternoon! It was removed from my checking account, and was waiting on Credit Acceptance to process it! However, they chose to have a representative Call me at XXXX on a SUNDAY morning as I was trying to drive to Church. Get your payment processors to work on Sunday while the banks are closed!
I was incredibly offended by this nuisance, but more by the fact that the representative failed to properly verify my identity even by there own XXXX Controls! I am confident that I could call in again and not have my privacy protected adequately! This must stop because I am confident if this lack of regard for security happened to myself, a person whom has never missed a payment, I can only imagine it gets worse for those in collections, or those seeking to modify a loan.
I would like my credit report to reflect that I had not missed any payments, and I would like the CFPB to investigate and redress my claim against this careless company.
|
| 05/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
We purchased an automobile from XXXXXXXX XXXX XXXXXXXX XXXX, and financed the auto loan through Credit Acceptance Corporation. We purchased the extended warranty. After driving the vehicle only XXXX miles, the engine went out. A mechanic communicated with the warranty company on the needed repairs. The warranty company refused to authorize ( we later found out the warranty company is owned by Credit Acceptance ). We contacted Credit Acceptance to see what our options were. We could not afford to make XXXX XXXX monthly payments AND pay a very costly engine repair bill, but if we didn't fix it, the vehicle was not driveable. We continued to make our monthly payments on time for months while this all dragged on, even while not being able to drive the vehicle in question. Credit Acceptance basically told us that we could either pay for the repairs or voluntarily give up the vehicle. They offered no other recourse or alternative solution. They told us to take it up with the car dealer, but by then, they had already closed and filed for bankruptcy. We ended up doing a voluntary reposession. We had to have the vehicle towed from the mechanic shop with the dissassembled engine in the back. They immediately turned around and resold the truck at auction for much less than fair market value. They then sued us. We got a lawyer, and the lawsuit was dismissed. We have disputed this on our credit report multiple times and they are unwilling to remove this from our report, which is affecting our ability to purchase a home. We had another loan with Credit Acceptance at the same time that was paid on time every month and eventually paid off. We attempted everything we could to resolve this and they refused to work with us, refused to honor their warranty, and the auto dealer went out of business and filed bankruptcy. So now, because we were unlucky enough to buy a lemon from an unscrupulous dealer with a loan from an unscrupulous lender, we can not buy a home. We spent thousands to pay an attorney to keep them from suing us, not to mention all the months we paid for the auto loan and insurance on a vehicle we could not drive.
|
| 01/13/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I purchased a used vehicle XX/XX/XXXX, payments of {$330.00} monthly, Was working Full time. Made 4 month 's of payments on time.
Early XX/XX/XXXX Covid -19 arrives.
Furloughed from work.
I start recieving harassing calls constantly everyday from XXXX am to XXXX pm, voice-mail s emails but no letters. Until finally my car is repo ed by tow to a hidden place. Was not told where it was until I was forced to pay what the arraignment was.. Repo # XXXX phone # XXXX payment {$700.00} Plus catch up payment {$580.00} Even having paid the calls still came as a reminder, but I felt Harssased, constantly.
Monday thru Sunday.
Was called back to work XX/XX/XXXX Back to bi weekly pay, shedualed payments monthly again.
But previous arraignment was to pay weekly to catch up. Still under Covid restrictions mean while.
Calling me everyday at work XXXX until XXXX pm, never giving up the harassing and bothering calls, I was frustrated by the methods of the dept collectors.
I was fed up. Being a used car, I was having some car trouble with the electronics and seat sensors. Fell behind again, but notified the company and we agreed to make catch up payments again.
Apparently it was put up to re-po and was Repossed for the 2 ND time. XXXX?
Came back around paid again to get my car back. Emmeidiately, the calls. By this time I'm going crazy, thinking about how to stop this, I posted a blog on their website about how they call to much on the daily if u fall a little behind and if u don't answere thier harassing calls, they tow the vehicle at XXXX leaving u stranded and loose work witch equals loosing money.
Which ultimately will be another late payment and another re -po # XXXX XXXX XXXX?
As it stands right now I'm out of work on short term XXXX, recieving Food assistance to eat, going on 4 months behind on rent, no paycheck and Covid is still taking lives here in the US and I've still been recieving these calls from the debt on my " Used '' vehicle not " New '' with almost XXXX miles and # XXXX " Re - Po '' tow XXXX happened XX/XX/XXXX. So they win and I loose, Will not be able to afford to get my used car back this time.
|
| 07/22/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This is hurting my credit score which is very important to me. I know you will understand me in this situation this is becoming a frustration to me. I don't know what's happening to my credit report and I don't how you guys come up to this conclusion and report it on my credit report. This is very stressful for me because I always pay on time. Under 15 USC 1666b this billing error must be corrected because I always pay on time this is clearly a discrepancy on this account which clearly violates the 15 USC 1666 ( b ). Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated in the law.
{ account name ; lates } This is hurting my credit score which is very important to me. I know you will understand me in this situation this is becoming a frustration to me. I don't know what's happening to my credit report and I don't how you guys come up to this conclusion and report it on my credit report. This is very stressful for me because I always pay on time. Under 15 USC 1666b this billing error must be corrected because I always pay on time this is clearly a discrepancy on this account which clearly violates the 15 USC 1666 ( b ). Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated in the law.
CREDIT ACCEPTANCE CORP XXXX XX/XX/2012
|
| 07/13/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Vehicle was repossessed or sold the vehicle
|
|
Web |
Servicemember |
|
This loan from XXXX XXXX from XXXX XXXX XXXX XXXX XXXX was taken out on an original title and also a car title loan. Which places a memorandum title under my name in the license bureau and occured wrong for a tow and repossession about the possession of the car. The tow place XXXX XXXX XXXX towed it and the lien holder picked up which to my understanding was the lien holder who's name was in the memorandum title with my name also on there as the owner bought for about XXXX but the auto loan was XXXX at the car lot in the contract. I have lost my contract and the memorandum title the date of purchase was XX/XX/. And I do not have possession of the vehicle. Because it was towed and is now in the lien holders possession in XXXX Ohio credit acceptance is in Michigan. For some reason I was not contacted about the repossession of the vehicle or the tow. So what was weird is that they picked up from the tow yard and has the lien holder doing so. But the repossession was supposed to go to XXXX XXXX I denie both the purchase and the memorandum title for only having put a down payment down. The repossession took place only because of one missed payment. Harassment came from the county court. And I don't know what happened but they took a driver 's license completely off the record before it was supposed to expire. I haven't heard anything about the car the loan or the reason my driver 's license was replaced plus someone is in possession of it the XXXX loan seemed like a car title loan scam. And plus identity theft because they would have to replace tags and they have been in title places taking off cars with original titles and it repeats about a XXXX XXXXXXXX I had like that could have been my fault on all three. They have wipes out my county record and no record of the spark so it seems wired about the loan from XXXX Ohio where I bought the car from. An extension of picking the car up went under I understand partly it's paid for but the title loan isn't from credit acceptance. There is civil claim attached to this I lost for my payments back for being in the middle of this loan on a car already bought.
|
| 08/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
On Friday, XXXX XXXX, 2022, my home was struck by lightning which started a house fire. As a consequence of the fire, my family and I were left XXXX and living at a XXXX. On Monday, XX/XX/2022 at XXXX XXXX EDT, I spoke with a representative of Credit Acceptance and explained the situation. I told them I would make a payment as soon as practicable. Later that day, robocalls and direct voice message calls began occurring from Credit Acceptance.
On XX/XX/2022, I was advised to monitor calls made by Credit Acceptance and note the time and date. I was also advised to inform them again of my situation and clearly state that with regard to the Fair Debt Collection Practices Act, they should not contact me again for at least seven consecutive calendar days and to note the time and date of this conversation.
Between XX/XX/XXXX and XX/XX/2022, Credit Acceptance placed thirteen calls to my phone, twelve of them occurring between XX/XX/XXXX and XX/XX/XXXX. I spoke directly to a Credit Acceptance representative on XX/XX/XXXX at XXXX XXXX EDT, once again explaining our current hardship situation. Calls began again at XXXX XXXX on XX/XX/XXXX, less than 48 hours later.
On XX/XX/XXXX at XXXX XXXX XXXX, I placed a call to Credit Acceptance and notified the representative that Credit Acceptance was violating the Fair Debt Collection Practices Act by willfully harassing me through sheer volume of calls, as well as placing repeated calls well within the seven-day window following a discussion about the debt. The representative stated that I would continue to receive calls until I paid the debt because it was how their system was set up and that it was company policy. I informed the representative on the recorded line that if I received another call in fewer than seven days, I would be lodging a complaint against Credit Acceptance.
On XX/XX/XXXX at XXXX XXXX, I received a call from Credit Acceptance. I notified the representative that the call violated the seven day clause of the Fair Debt Collection Practices Act 12 CFR 1006.14 ( b ) ( 2 ) ( ii ) and that I would be filing a complaint immediately.
|
| 07/11/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
In XXXX I went into the XXXX store in XXXX Indiana with my XXXX cousin, because she was looking to purchase a vehicle. I wasnt looking to purchase anything, because my vehicle was almost paid off I only had about {$300.00} dollars left and the truck was mine paid in full. The guy that was helping my son look for a vehicle, but then she decided not to buy from them. So the car sales man talked me into getting a vehicle, and I did the application an it came back that I needed a co-signer an he asked me if I knew anyone that would help me, and I said yes which is when I asked my grandma to and she said yes. Well I got approved with my grandma being the first one on the loan and me second. Not too long after that I found out that I was XXXX which the XXXX was XXXX XXXX, and I couldnt work so I went to the XXXX store to explain my situation to them, and they told me that I had to speak with the loan company which was credit acceptance and I did to inform them that I was voluntarily returning the vehicle due to me not being able to work because of my XXXX XXXX XXXX I ended up losing my house, and moving in with my grandmother with my XXXX XXXX XXXX So in XX/XX/XXXX I received by mail that I was being sued by them for the remainder of the balance of the vehicle after they sold it in auction for over {$9000.00} dollars. I was not served a court date by the company by law enforcement for any of the court dates. The only court date that I was given was for them to garnish my wages, and I attended the hearing and the lady that came said that she wasnt a lawyer, and asking me so many questions which I answered them honestly informed her that I could not afford to have my wages garnished due to me being the sole provider for my XXXX children and I take care of my grandmother too. She said that she would talk to the company about me making monthly payments that was on XX/XX/XXXX and I have yet to hear from the company. I feel like the XXXX store and the loaner knew that I would not be able to make the payments and talked me an my grandmother into a contract illegally targeting me and my grandmother.
|
| 01/20/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I purchased a car XX/XX/2020 or around that time. With a extended warranty that most service department at major dealerships do not honor 3 weeks into the loan the motor blew I tried to used the warranty going in they claimed not to cover this or that so hey I was stuck with the out of pocket expenses. 2 month as later I received a call from XXXX XXXX XXXX and they said we have to replace your motor they contacted the warranty dept and they said we will pay 2 hours of the 12 hour labor but tear the motor down and we will send a inspector out. A day later I received a call and the guy said we stop working with this company because they failed to pay us several times on jobs we done. I contacted the dealership I purchased the car from and they told me to contact the back thats keep insisting I contact the warranty company that receive payment from me to them every time I pay my car note. They claim the warranty company didnt deny the loan but if the only person that could work on my car is a certified XXXX mechanic in which I would find only at a dealership could work on this car in which the company itself does not accept this warranty its useless and I explained over 10 times. The bank is scared to lose relationship with the dealer because they able to make 30 % or more interest off its customers. Now Im stuck in in the middle of do the right thing or profit off a company that been making us a lot of money ripping off consumers. Inspire of me losing my job and will be homeless once XXXX left the eviction hold I still managed to pay my note and insurance my kids missed XXXX. When this car broke down I was in the middle of no where stranded for two whole day with no food no water no phone because the area had no service. And all credit acceptance keep saying call the warranty department not once trying to contact the dealer to see why did the motor go out in 3 weeks as long as they get they 30 % and the dealership keep sending them business thats all they worried about. Its a pandemic and the bank is taking advantage to the fullest and would rather make a dollar then to satisfy consumers
|
| 09/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX Credit Acceptance Corp. Canceled auto payments that had been reoccurring since XX/XX/XXXX for payments on a vehicle loan. I was not contacted or notified for two months. In XX/XX/XXXX once contacted I talked with a credit Acceptance Corp employee via telephone. I explained no payment should be missed because of the authorized auto payments that were set up to endure the length of the entire loan. She investigated the issue and told me verbally that yes it had been canceled by them and she stated she thought that was strange. However, if I did not pay 11?? ..dollars that my vehicle was already in repo. On principle and what I believe to be repetitive criminal business practices I cooperated with the repo.
Upon credit acceptance auctioning the vehicle and including what I paid into the loan they made roughly XXXX dollars on a vehicle window priced at XXXX. Considering their shady practices I consider it a win for them. Yet, they have me in collections for an additional XXXX.
This company has many negative reviews on XXXX, XXXX and I assume with your organization as well.
Attached is a letter from credit acceptance stated that I had canceled via XXXX XXXX. I had no idea it even went through XXXX XXXX. What good sense financial institution would use a middle man to due transaction outside a bank. It would be much easier for a simple man like myself to call my back to end payments.
Perhaps they use XXXX XXXX to allow for the gap to make these claims. I have heard that XXXX XXXX only runs two years of autopay continuously then it has to be reset up. I guarantee. Credit Acceptance not only knew this but uses it to reclaim and resell cars.
Even if it was accidental the contract I signed authorized autopay for the entire 48 month duration of the loan and I never canceled the payments and never missed a payment. They canceled it or knew through all their previous dealings with XXXX XXXX the policies and procedures of XXXX XXXX to the extent they failed to notify me of such so that I could have avoided this mess and still have my vehicle that I loved!
Thank you for you time.
|
| 02/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I recently financed a car with credit acceptance Corp and I believe that I also was lead into a misleading loan. I am paying XXXX percent, {$420.00} a month for a used XXXX XXXX XXXX that at the time had XXXX miles. When I tried to buy it at the dealership I remember it saying XXXX. I had put down XXXX and I still have to pay XXXX for XXXX years. After reading they are being sued in NY by deceptive loans, I believe I was wronged as well. And want my story heard as well. My loan is XXXX months, and the interest has made the car over XXXX dollars. I have already paid for XXXX months and the loan hasnt even gone down to XXXX which is apparently the cost of the car afterwards when I signed. I did not have great credit at the time so I believed that maybe the price changed for me alone because of that. Understood the interest because of my credit but could not understand how I could put down XXXX still pay XXXX and for XXXX years. And how a car that is XXXX blue book value of XXXX XXXX ended up being XXXX and I will be stuck with this loan for a long time. I also believed the mileage had played a part in the cost but the price did change after I initiated buying it. I am able to afford it yet is taking way too much of my income. at the time I did not pay rent or bills and now that I do I worry about not being able to afford my car. I always thought this loan was confusing but I do also feel like as a first time buyer I was mislead. And that I just took their word that my credit was so bad. But it seems like my Loan has barely gone down even though I continue to pay XXXX each month. I would like to be reached out to in regards to this loan and lawsuit as I believe Im another case against them. I was not sure who to contact but I am looking into contacting the NY attorneys who brought this lawsuit to light. XXXX XXXX can reach out to me but I will probably not take their word as they do not seem like a good company and have been sued before. Im sure they will just try to tell me this is right even though I feel its wrong and I would like someone else to reevaluate the loan.
|
| 11/04/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I went this auto shop on XXXX to purchase a XXXX XXXX XXXX the check engine light comes on and another light i been notified XXXX XXXX i been notified the owner i originally went to help XXXX XXXX with his landscaping company in which he registered at XXXX XXXX under XXXX XXXX XXXX option and they probably gave him a debit card of XXXX or something like that where he could start a loan company under this bank. Now this same person came to me and got {$600.00} cash told me he would give me {$900.00} plus pay ticket if got stopped by police i got stopped right by XXXX XXXX on XXXX of the day of court he told me he would give me my money i called no reply from him about my money i dont want his lawn mower or trimmer for cause it is no where near what i gave him period. He is a swindler thief and i want my money he owes me out his chase account this money i gave him was money for my vehicle to be registered with dmv he never gave me not a penny of my money back period this fake person is not welcome in Nothing of mines with government nor anybody thats like him. Him and XXXX XXXX think they slick and probably XXXX XXXX they been stealing how are these people getting jobs at Banks and taking people money this same lady i used to give money to turned around and bite the hand that helped her i did nothing to this lady her and XXXX XXXX is wicked. And i think they are doing this under XXXX XXXX XXXX XXXX etc. When most of these banks like XXXX XXXX are connected to places marketing companies that are slave holder like XXXX the prophet noble XXXX XXXX said if u aint carefully your brother will try and keep you in slavery XXXX XXXX acts like that type brother people that mooch off people act like that rich people get rich off poor people that is slave wages and unions loan shark XXXX XXXX is a crook give him a fdic federal case of loaning money from me and not paying it back from chase like suppose give him a federal case and see if like it cause he playing with my money and got me in trouble. I reported him to fbi already. XXXX XXXX robbery is what im calling his charge.
|
| 07/28/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My name is XXXX XXXX XXXX XXXX a federally protected consumer, and I am making this complaint against Credit Acceptance Corporation for committing aggravated identity theft. I have never given Credit Acceptance Corporation any permission to use any of my identifying information to commit fraud by contacting me about an alleged debt that claim I owe. I am aware that in accordance with Article 9, the assignment of a defaulted note is illegal. Both the assignee and the assigned are both liable for violations under 15 U.S. Code 1692e12.
I have never received any documentation requesting validation from Credit Acceptance Corporation before they committed multiple violations under the FCRA and the FDCPA by furnishing this alleged debt to my consumer report, including but not limited to, 15 U.S. Code 1692d4 which the FTC defines as debt parking. If Credit Acceptance can not provide me with proof such as a tracking number that they attempted to lawfully validate this debt with me, the consumer, prior to furnishing it to my consumer report, this has been a fraudulently furnished account with forethought and malice as an attempt to bring harm to me and my financial reputation.
I am legally refusing to pay this debt pursuant to 1692c ( c ). I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until Credit Acceptance Corporation can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence can not be produced and Credit Acceptance continues its collection efforts, I will file for litigation for actual damages caused and they will be held criminally liable for aggravated identity theft pursuant to 18 U.S. Code 1028A, extortion, theft by deception, securities fraud, and mail fraud. Upon the receipt of the documents herein and of this notice, you are hereby notified Pursuant UCC 1-202f.
Your prompt attention and response are both requested and required.
XXXX : XXXX XXXX XXXX XXXX Without Prejudice. All Natural Inalienable Rights Reserved
|
| 04/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This is not a Dispute. I am a Victim Of Identity theft. Please do not act in violation of the FCRA 605B, 615 ( f ) and 623 ( a ) ( 6 ). As the consumer, I have done my part in reporting this to all necessary authorities including the FTC and Local Police Dept. My Signature on the FTC report serves as my sworn statement. 1. Violated 15 USC 1692c ( a ) ; Communication without prior consent, expressed permission 2. Violated 15 USC 1692c ( b ) ; Communication without prior consent, expressed permission 3. Violated 15 USC 1692d ; Harass and oppressive use of XXXX about an alleged debt.
4. Violated 15 USC 1692d ( 1 ) ; Attacking my reputation, accusing me of owing an alleged debt to you.
5. Violated 15 USC 1692d ( 2 ) ; Use of obscene or profane language on my report ( saying I owe you a debt ) 6. Violated 15 USC 1692e ; Using false, deceptive or misleading representations 7. Violated 15 USC 1692e ( 2 ) ( A ) ; False representation of the character and amount of the alleged debt 8. Violated 15 USC 1692e ( 2 ) ( B ) ; False representation of any service rendered or compensation 9. Violated 15 USC 1692e ( 8 ) ; Communicating false information 10. Violated 15 USC 1692e ( 9 ) ; Use/distribution of communication with authorization or approval 11. Violated 15 USC 1692e ( 10 ) ; False Representation ( not a party to alleged debt by my consent ) 12. Violated 15 USC 1692e ( 12 ) ; False representation/implication ( innocent purchasers for value ) 13. Violated 15 USC 1692f ; Unfair Practices attempting to collect an alleged debt.
14. Violated 15 USC 1692f ( 1 ) ; Attempting to collect a debt unauthorized by an agreement between parties.
15. Violated 15 USC 1692g ( a ) ( 4 ) Certifiable Validation and Verification of alleged debt ( s ) 16. Violated 15 USC 1692j ( a, b ) ; Furnishing certain deceptive forms. ( You are not a party in the alleged debt ) 17. IDENTITY THEFT ; Obtaining personal identification information without prior consent and creating an account in my name without my knowledge. 18 USC 1028A Aggravated Identity Theft 18. Invasion of Individual and Family Privacy
|
| 05/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I am disputing the balance of XXXX of a XXXX XXXX XXXX, by credit acceptance. I have been in constant communication with the Credit Acceptance Corporation since the purchase of the vehicle in XXXX. Immediately following the purchase, the vehicle engine went up and had to be replaced. Following shortly after engine going up, the radiator went up on the vehicle. I have been trying to give possession of the vehicle back to credit acceptance since XXXX. Am have expressed numerous times that the vehicle was a lemon and that they could come pick the vehicle up from a location given because I no longer wanted to deal with the trouble. They told me several times that they would pick the vehicle up over the course of the year of XXXX. They then told me that they were not interested in possession of the vehicle. I at that point took the tags and insurance off of the vehicle and stated again that they could come pick the vehicle up from the given location. They failed to do so. Then they sought out legal representation from the law firm of XXXX, XXXX XXXX XXXX to try to get me to pay a portion of the owed amount of the vehicle. I sent a response via certified mail to their law office stating the history I had with their client, the vehicle and how I tried repeatedly to negotiate with them. It was taken off my credit report shortly after and I hadnt heard anything since XXXX of XXXX. Now they have put the amount for the full price of the vehicle back on my credit report because the law firm is stating that they couldnt get in touch with me since XX/XX/XXXX. They have had my email address, cell phone and address at all times since dealing with me on this issue, so I know that the reason if not being able to contact me is a lie on their part. I have tried to no avail to handle this issue civilly with Credit Acceptance. At this time I have already disputed their claim to the XXXX company to have it removed completely from my credit report for good. They advised me to file a complaint with consumer finance so that what Im doing. Thank you for reading over this complaint.
|
| 07/30/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
Older American, Servicemember |
|
I purchased a Jeep wrangler in XXXX of this year, the payment is automatically drafted from my checking account with XXXX Bank on the XXXX of every month. In XXXX I called Credit Acceptance Corp, asking if I could change the draft date due to an unexpected emergency. I asked to see if the contracted could be changed to later in the month due date because that is when I receive my Social Security and I would not have to worry about being late. They stated that there was n't any way to change the payment date in the contract and I was told that there was a XXXX day grace period after which a {$17.00} late charge would have to be paid. Since my next Social Security Check would be coming in on the XXXX of XXXX the payment would be {$370.00}. I set up this amount to be drafted from my account on the XXXX XXXX to prevent any XXXX late payment on my credit. When I investigated by calling Credit Acceptance legal department, I was told that my bank told them that there was insufficient fund to make this payment on XXXX XXXX. XXXX See attached online bank information showing no attempt was made by Credit Acceptance to draft the owed amount and my bank verifies that they did not have any ACH payment request from Credit Acceptance Corp any time during that week. ) On XXXX XXXX Credit Acceptance Corp reported both myself and Co-borrower XXXX days late which has had devastating effects on XXXX our credit reports.
Also I received a letter from dated XXXX XXXX, 2015, that mis-lead me to believe that as long as the payments were all up to date by XXXX XXXX my account would be considered never in Default. The Account is paid to date, they were able to take the XXXX Payment out and I had my bank pay them directly for any pass due to avoid any other payment recording errors.
I did everything I could to make the XXXX payment before it was XXXX days late and Credit Acceptance did not keep their part of our agreement. I am requesting that the XXXX day late reporting should be removed from my report and should be showing as paid as agreed on both mine and XXXX XXXX XXXX XXXX
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My complaint is about XXXX credit bureau I have disputed credit acceptance for this reason my online account says {$5.00}, XXXX for remaining balance the initial balance {$12000.00} my credit report my credit report says {$4400.00} the original balance says {$8200.00} when my online account says XXXX and it's only 46 % paid off that is totally incorrect I am asking for a XXXX I want this removed XXXX did not verify they could not have verified and I have read they have violated a lot class action lawsuit recently I got very well educated the last few days on this I also read that study found one in four had had one or more errors under credit report during 2020 I am really upset about this this is affected me a lot I spend all of my time researching and trying to fight for what is right I disputed with student loans also I am on the income driven plan if they would have verified correctly that would have got fixed the late payments I feel they should be held accountable for that that is unprofessional and very unethical I have disputed with credit acceptance a couple of different times it always comes back shortly after verified it's going to remain that is so unfair and I'm asking for a XXXX I am XXXX XXXX XXXX with a lot of health issues credit acceptance is taking me through the mud I even seen on my inquiries they're inquiring on my credit too that is credit slander and XXXX doesn't see that? That's scary but I am firmly asking for a XXXX I fight when I know that I am right I paid over {$8000.00} for that car there is no way I should still pay {$8000.00} as well over the XXXX XXXX XXXX XXXX XXXX on the high side is XXXX that's an excellent condition and that car is not an excellent condition but they both violated the Fair credit reporting act big time I'm also going to contact the Federal trade commission and the state regulator something's got to be done about this I don't think it's fair that that repossession stays on my credit when they violated the Fair credit reporting act I can not stress that firmly enough I'm going to attach my proof
|
| 05/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I have a vehicle loan with XXXX XXXX XXXX from XXXX of 2020. When I took out the loan the price started at around {$22000.00}, I put {$5700.00} down, after the taxes and tags, the finance was at $ XXXX. At 72 months. The dealer swindled me and talked so fast I could barely understand what he was saying or doing, but I had no vehicle and and a credit score at roughly 600 with no co-signer. So I agreed to whatever the terms were. I was explained my payment would be over {$500.00} a month and I was only making {$1900.00} a month at the time, so I tried to find a better job so I could pay it off quicker and be able to afford my life.
Just as soon as I found a new job covid swept in. I worked from home a lot with XXXX kids, and eventually was no longer able to keep up with some payments due to lack of work. I explained to the company what was going on and they kept saying theyd notate the account and pay what I could. I missed full payments for about 4 solid months, and I continued to contact each month for an update. As soon as I began work again, I called to schedule a promise, and the day of payment they repossessed the vehicle in the night.
It took me 7 days to get the vehicle back even though it had been released already. I spent another {$950.00} for a rental for those seven days so I could get to work.
I asked what my loan payoff was at this time and they tell me its $ XXXX!!!!!!!!!
I said put {$5700.00} down ; Ive paid {$520.00} a month since XXXX of 2020 other than those few months and somehow my loan is still at almost {$22000.00}?? Something sounds completely off here. Then the rep proceeds to tell me I was charged {$14000.00} finance surcharge that I wasnt aware of and was told my APR was raised and I was never given the rate.
At this point I dont even know what Ive paid to interest or principal or how theyre calculating it. All I know is now I owe {$740.00} a month for 24 to bring whatever fees and interest current from being late for 4 months straight.
This company is completely predatory and they are not here for their customers.
|
| 10/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Good evening, and how are you? This is going on for almost 90 days and i haven't received any responses from my previous disputes about this Credit Acceptance. This account was actually deleted or removed from XXXX and XXXX due to several violations on reporting but XXXX continues to ignore my request for deletion. It's illegally re-aging my account because it's reporting incomplete, unverifiable, and inaccurate information. There is no way that this could've been verified or looked into. Again, Im not sure who to take this to anymore, but Ive disputed this account several times with both the original creditor and the credit reporting agencies accordingly and Ive attached everything to support my dispute. However, I continue to received a pre-template letter sent to me that its been verified and it REMAINS. How is it possible that this was verified if you continue to report incomplete, inconsistent, inaccurate, and unverifiable information on this account and a thorough and in-dept investigation. Ive disputed and I havent received anything as such, but it continues to be reported in violation of the consumer laws.
Continues to report wrong balance, incorrect date of first delinquency, wrong date of last active, inconsistent payment status, high balance and actual balance is questionable, etc. I believe that section 609 of FCRA also allows me to ask for detail information about the account and how you indeed investigated and your detail process. Im extremely upset and shocked about the way this charge-off account is reporting on my credit report which continues to report with incomplete, inconsistent and unverifiable Info. How can you honestly say that you verified as it being accurate? This was NOT verified! I am requesting this investigation under the authorization of the Fair Credit Reporting Act Section 623. ( a ) ( 8 ) ability of
consumer to dispute information directly with the furnisher.
What I am disputing : The account you have reported to the three credit bureaus. My basis for this dispute is that I have no knowledge of this account.
|
| 01/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Updated and new information in relation to CFPB Complaint XXXX response letter attached to this complaint. My initial complaint also stated that Credit Acceptance is in Violation of FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( XXXX ) EXCLUSIONS Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) Subject to section 1681is-3 of this title any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report.
In response the my privacy rights being violated Credit Acceptance has not sent me an annual privacy notice disclosure for XXXX, XXXX, and XXXX this violates XXXX XXXX : I would like to ask when I am supposed to receive my privacy disclosures as a customer/consumer? I would ask that if you are in violation not to ignore my request and just answer to what you can slide around without answering please give me the information I am asking for?
Delivering Privacy Notices You must deliver your privacy notices to each consumer or customer in writing, or, if the consumer or customer agrees, electronically. Your written notices may be delivered by mail or by hand. For individuals who conduct transactions with you electronically, you may post your privacy notice on your website and require them to acknowledge receiving the notice as a necessary part of obtaining a particular product or service. For annual notices, you may reasonably expect that your customers have received your notice if they use your website to access your financial products or services and agree to receive notices at your website, and you post your notice continuously in a clear and conspicuous manner on your website. - I have never been asked for permission to receive my privacy notice electronically nor have I ever agreed to received privacy disclosures electronically from Credit Acceptance thus Credit Acceptance is in violation of not sending me privacy notices for XXXX, and XXXX under the Gramm-Leach-Bliley Act
|
| 12/01/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
1 ) On XXXX/XXXX/2015 received a letter in the mail that my monthly payment has gone up to {$220.00} form {$210.00} and my payment would be late if not received now by the XXXX instead of the XXXX.No notice as to why.
2 ) Originally the loan was in my mothers name and mine, the payment was set for auto-pay out of her account.She past away in XXXX 2015. I contacted them and the bank immediately to let them know, and stop the auto pay on my mothers XXXX account. At that time I requested ( since I would be taking over the payments now ) that the payment due date be adjusted to accommodate my banking. They told me that they would have to finish processing my mothers death certificate first and then supervisor could assist me with that. When I called back and I was transferred to a supervisor XXXX he advised that they do not change the due date for any reason. And stated my contract stated that my payment was due on the XXXX of every month and I have a 10 day grace period so if my payment has to be received on or before the XXXX, or it would be considered late. I asked him considering that my mother was the primary on the loan and she pasted away, and was a good customer. If they would consider making an exception & adjust the payment due date. They said no. I also mentioned to them that I would also need a payment booklet, I still have n't received a payment booklet yet, and I always pay on or before the XXXX. I feel like this company is not following fair consumer practices. I feel like they are trying to make it look like I 'm making late payments when they are paid on time. They are not providing me with proper payment information as stated in their contract. To this date I still have n't received a payment booklet from them. It seems like they are trying to make it look like I 'm late on my payments. In order to make it look like they would have the right to repo my car. I do not trust this company. I 've always been a good customer paying on time, and I feel like they are being dishonest & trying to take advantage of me/ ruin my credit.
|
| 05/22/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit acceptance gave me issues while i was having so many problems with my old vehicle XXXX XXXX XXXX and when i made multiple calls in to let them be aware of my car trouble. I dealt with very bad mechanical issues with the vehicle very much and credit acceptance didnt show compassion nor empathy in regards to the vehicle credit acceptance customer care did nothing but complain and say rude things to me while threatening me with repossession if I didnt submit a payment while dealing with a broke down vehicle that my daughter had to use her insurance road side assistance to have a tow from North Carolina which was XXXX miles away from my home which cost {$150.00} to have it towed back home plus the alternator went bad and had to be replaced was {$200.00} just for the part and the labor was {$140.00}. When I purchased the vehicle back in XX/XX/XXXX the XXXX XXXX XXXX was already sick to the point not even three months down the road it had transmission issues and got replaced twice and when i found out about it being sick and notified XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX Virginia XXXX they didnt want to help me out at first then i told them i would sue them then thats when the manager XXXX called me and set up my appointment to bring my vehicle in and i then notified credit acceptance that my car payment wouldnt be in til sometime in 2 weeks due to the fact i had to pay my deductible to get my vehicle worked on and had to pay an XXXX to get back in forth to work .. otherwise i would of had to risk being without transportation all together but all together i just seek justice on my situation due to the fact that the vehicle already was trouble from the start and ended up needing to replace all of my oxygen sensors, catalytic converter, alternator, rostors so with this being said i chose to Voluntarily surrender that vehicle cause of the lack of help by credit acceptance as well as too many issues with the vehicle where i kept having to be inconvenience and wasnt able to have an enjoyable vehicle that was being paid on.
|
| 12/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
i have been dealing with XXXX for more then 6 months with the same problem to no resolution at all..The problem is with credit acceptance able to report on my credit file after i have mailed, email.faxed..communicated to over 15 customer service about this problem.XXXX I purchase a vehicle from credit acceptance receive my title in the mail,XX/XX/XXXX i purchase another vehicle from credit acceptance for XXXX +title and taxes it was XXXX high balance after paying the vehicle of i recieved my title in the mailed XXXX and XXXX i did a title loan on it from XXXX XXXX and XXXX I didnt want the vehicle and i allowed discount title to keep it..XX/XX/XXXX credit acceptance took me to court for balance of XXXX ..I had XXXX XXXX XXXX XXXX to represent me and i was told by XXXX XXXX that i did not have to go to court due to health issue and I was in the hospital..XXXX XXXX told me that i lost, Dont worry as long as im XXXX credit acceptance wont see a penny..XX/XX/XXXX I filed suit against credit acceptance because im trying to purchase my first home and that judgement is damaging my chance to get approved, XXXX isnt doing a complete job credit acceptance keep reporting back to XXXX that the account belong to me and the information is accurate, which it not with credit acceptance reporting high balance of XXXX and the unpaid balance is XXXX the payment history add up to XXXX its not adding up.XX/XX/XXXX CFPB had a Block added to my credit report and both credit acceptance and XXXX received the documents, and i had a fraud alert added XX/XX/XXXX to my account XX/XX/XXXX credit acceptance reported 180 days late ... XXXX XXXX denied my loan approval because of credit acceptance and XXXX not doing their job ... I have filed over 17 disputes about this matter .XXXX employee keep telling me to get in touch with credit acceptance, I keep explaining to XXXX that we're in Litigation in the XXXX XXXX of Alabama XXXX XXXX -Credit Acceptance and by me been XXXX XXXX and XXXX no one want to help to make this right ! Thank you for your time and effort
|
| 12/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Damage caused or loss of personal items in vehicle during the actual repossession
|
|
Web |
|
|
Credit acceptance came and repo my car prior to that repossession my car was seen by my mechanic which at the time presented credit acceptance with statements about my vehicle being in good condition prior to the repo they broke my sylnoid plug and promised my mechanic they would pay after he fixed my vehicle they cut off all communication with him left me wit a XXXX balance for something they broke than raised the car note by XXXX $ than my car was repo again this time I had to pay XXXX $ didnt have a car lost my job and lost my place was staying in my moms basement with my XXXX XXXX XXXX child I got help from family and friends to get the money for the car when I got there with my daughter and boyfriend they tried to make me sign papers saying my car was in the same condition it was in when they got but I didnt sign my boyfriend told me know because this place broke my car the first time so I asked to see my car before signing these papers and they didnt wan na show me my vehicle so when I asked why not he said its busy hell find it and have it sent up front for me upon inspecting my vehicle i found out my car didnt work it had no power in gas it wouldnt drive pass 10 mph comes to find out i need a transaxle assembly but when i asked them whats wrong with my car they told me nothing was wrong wit it than when i tried to start my vehicle it wouldnt start. So at this point im getting mad im like why is my vehicle doing this the manger is like it needs a new battery thats all Ill even pay for one so I told them know can you give me a diagnostic check they refused to give me one without talking to credit acceptance first than thats when I had to wait 6 hours just for them to tell me my car doesnt have a transmission. Why would I come spend my last XXXX $ for a car that doesnt work I thought I was getting my car back the same way they took operable not inoperable this wasnt fair to me or my family now I have this tremendous debt on my name because they broke my car and made my car not almost a XXXX dollars for a XXXX XXXX XXXX XXXX
|
| 10/28/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit Acceptance sent a letter this month stating that they are going to take me off of their Covid 19 Protection Program starting XX/XX/XXXX and that any late payments, fees will be added to my credit report and that we could face repossession. Credit Acceptance took me off their Covid Protection Program back on XXXX of XXXX. They reported a total of 25 late payments and made calls and sent letters threatening to reprocess me and my husband 's vehicle. For 2 years we have struggled to make the monthly payments during Covid and have expressed this to Credit Acceptance without anything being done about it. It was only when I made a complaint to the CFPB back in XXXX of this year XXXX that something was done and they entered me into their Covid Protection Program for a couple months but now they are stating that fees, back pay and other monies are do. That they will be changing the way they report to the Credit Agencies to reflect back pay and could reprocess the vehicle. As a consumer I should be treated fairly. Credit Acceptance should give me the same amount of time in Covid 19 Protection as was given to other consumers, especially since I was initially enrolled in the Covid 19 Protection Program but was taken out by Credit Acceptance. The burden of not being protected from repossession for 2 years has put us behind on everything else including losing shelter. Credit Acceptance needs to grant us Credit Protection for 2 years since we should've been in the Covid 19 Protection Program starting XXXX XXXX. During Covid me and my husband are victims of predatory lending. This is unfair, deceptive and abusive practices, and we deserve restitution as customers. This is a violation of our rights 15 us code 45c states ( b ) Enforcement by the Federal Trade Commission ( 1 ) Unfair or deceptive acts or practices A violation of subsection ( a ) shall be treated as a violation of a rule defining an unfair or a deceptive act or practice under section 18 ( a ) ( 1 ) ( B ) of the Federal Trade Commission Act ( 15 U.S.C. 57a ( a ) ( 1 ) ( B ) ).
|
| 08/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have contacted this company regarding the vehicle that I financed through them. I tried to resolve the transmission troubles I had by asking Credit Acceptance to help me, but was rejected and told about using my extended warranty plan to take care of the issue. I decided to leave it alone with the financing company. Fast forward to XX/XX/2023. I called in asking what can be done now that the vehicle was no longer operating. I was given options and was told that someone would call me that Friday to discussion the options in further detail. By that evening, my van was towed.
At first it was a mystery that left me awake all night wondering what happened. When I called Credit Acceptance, the rep stated that someone called them stating that my vehicle was abandoned and that they had to secure the vehicle or it would be impounded. I asked the rep who did it and I was told that she could not give me that information. I asked if the letter that being mailed out reflect the call and the person who made the call and received no response.
I decided to contact everyone involved in this mystery. Unfortunately, I have not gotten any closer to an answer and I am still without a vehicle. This event caused me to possibly lose out on holding XXXX accountable for causing the vehicle to be inoperable. I nor the sheriffs office can get Credit Acceptance to answer questions. On top of that, Credit Acceptance sent me a certified letter stating that my van was repoed due to non-payment, but when I ask the rep about this, I was told that my account was not in repo status due to non payment. When I ask for a letter to reflect that, I am told that they cant do that.
Instead of me receiving help from them, I have been bombarded by daily calls asking me to pay and retrieve the van. When I ask why are you calling me to pay, but you cant alert me when my van is reported abandoned?, I get stumbles and stutters. I want this matter to be resolved. I originally filed a complaint through the attorney generals office, but the complaint was forwarded to CFPB.
|
| 05/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I got my XXXX XXXXXXXX XXXX from XXXX XXXX in XXXX XXXX XXXX. When I purchased the vehicle they said the only bank I could use was credit acceptance. I was told that everything that was included with the loan had to be in it, such as warranty, service fees etc and that if I didn't agree to these extras I wouldn't be able to use credit acceptance as a lender. I then find out later that I had a choice. This loan ended up being much more than was disclosed when purchasing the vehicle. And because of these extra inflated costs it was hard to keep up on payments especially with outrageous late fees. I was in desperate need of a vehicle, they knew I would be unable to afford it but used my desperation to their advantage and convinced me otherwise. So I ended up defaulting, getting my car repossessed twice and the second time it was repossessed it was sold in auction for 3 times less than the blue book value of the car. They sold it in auction for XXXX dollars. And even after it was sold they are still adding interest to the loan making it even harder to get out of debt. Because of their tactics I lost my job, can't afford another vehicle because I am denied for every loan and am still to this day having a hard time keeping a job due to no vehicle and no reliable way to get to work. Within the first 2 weeks of purchasing the vehicle it ended up having a lot of issues making the vehicle so it couldn't be driven. I tried to use the service contract that I was duped into, and was denied for evert claim through them as well as the dealership that I purchased it from. This company is extremely rude when you try to reach out to them for support and they talk you down and tell you straight out that " you shouldn't have got a loan that you couldn't afford '' yet they add all these extra fees and make it seem like you have to get these extras to even be considered for a loan. They used the fact that I was poor, with poor credit and desperate. Credit Acceptance should not be allowed to continue this fraudulent behavior and should be shut down.
|
| 01/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I purchased a vehicle through a secondhand dealership on XX/XX/2020. As I was driving, the vehicle it broke down on the highway on XX/XX/XXXX of 2020 had the car towed to a XXXX dealership who then advised me after running a diagnostic test that my engine blew I was covered under an extended warranty for the engine only not for the bolts and also I had and contaminated oil line. I was out of a car from XX/XX/XXXX to XX/XX/2020 and had to pay over {$6000.00} out of pocket to cover for the bolts, the oil line and labor so I fell behind in my payments being that I work for the XXXX XXXX XXXX and I do not get paid during the summer when I spoke to a representative behind in my payments, which the finance company is credit acceptance from that time on. Ive had nothing but trouble with the car and had to constantly pay for repairs each time I spoke to a representative from credit acceptance I will explain to them as to why again I fell behind in my payments Ive paid over {$1200.00} for XXXX repair XXXX for another repair and as of today I have not driven the car for a year. Im still having issues. and the cost to have that problem fixed according to XXXX is {$7900.00}. I have not driven this car in a year Ive paid over {$780.00} in transportation to get me and my daughter to work in school recently I spoke to a representative a credit acceptance about voluntary surrendering the vehicle without having an impact on my credit up to today there has been no resolution or credit acceptance want is they are monthly payment and if I dont have it, they suggest that I borrow money from someone my car was repo. This past XXXX, I was able to retrieve the car and was put on a loan modification for {$310.00} every month on the XXXX and the XXXX. I would like to surrender the vehicle being that it is a faulty vehicle and has not run for XXXX year however, I do not want an impact on my credit, and would appreciate if I can be compensated as I invested too much money into a car that has not worked in a year, thank you for looking into my complaint
|
| 11/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
|
|
Hello I would like legal representation help with my lawsuit case that i have filed with the XXXX district court .On XX/XX/XXXXXXXX I hired a court sheriff to serve Complaint to, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was sold a XXXX XXXX XXXX Lemon vehicle no engine no brakes no air no transmission working from first date of sale. i would like to be awarded damages of XXXX, for lost of Chef my work Im a disabled business owner of XXXX XXXX XXXX XXXX XXXX. My children missing school on days. having to experience riding in XXXX rides for the first time in there lives, there XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX trying hard to XXXX despite all odds. and there has never been a day i could not drop off and pick up my children on a daily basis from school and all ride situation there entire lives. this has caused my children severe XXXX XXXX after being doctors appt.an not being able to continue the care for my XXXX XXXX XXXXXXXX XXXX my trade in XXXX XXXX XXXX mental anguish for me and my children for countless near fatal accidents on street roads and freeways with my children, also for false advertisement bait and switch me with a lemon vehicle upon my dealership arrival, stealing my trade in that i paid XXXX cash with all bells a whistles working at time of trade in. I had to voluntarily surrender the vehicle to credit acceptance on XX/XX/XXXX and not being without a working vehicle to drive since date of car purchase i want to be fully compensated for as well. the vehicle failed all diagnostic testing. No service centers wanted to even work on the vehicle saying its bond repair. and no one would take the warranty insurance leaving me without a working vehicle for months. this has been very disheartening to have to experience a serious matter like this. the mental anguish has been real for me and my children. I would like credit acceptance immediately removed off of my credit report. i would like the Michigan LEMON law to enforce this company out of business.
|
| 10/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
Once again this corporation is fraudulent. I recently submitted complaints with the XXXX attorney General office and CFPB about this. They have failed to send me my car title and down payment back. I also submitted a complaint to XXXX XXXX, a compliance analyst with credit acceptance on XX/XX/2023.
This corporation and the car dealership emailed and mailed 5 pages of the contract that I have never seen, acknowledged, or signed. The car dealer had control of the computer the entire time and did submitted and signed the contracts without my consent.
All debts are prepaid. Federal Reserve Act 16 section 2 states Any Federal Reserve bank may make application to the local Federal Reserve agent for such amount of the Federal Reserve notes hereinbefore provided for as it may require. Such application shall be accompanied with a tender to the local Federal Reserve agent of collateral in amount equal to the sum of the Federal Reserve notes thus applied for and issued pursuant to such application.
Therefore, Credit Acceptance and XXXX XXXX XXXX XXXX. took the application or contract my signature was forged on to and gained lawful money within the contract. The money came from my XXXXXXXX XXXX XXXX, which means this car is paid off in full.
I will not be paying you triple the money. You really think consumers are XXXX and don't know consumer law, but unfortunately I know and I will not allow you to take advantage of me. I am the CREDITOR, not you. You have not credited anything to me. I backed the demand for the money you received my XXXX XXXX XXXX, that only I am the beneficiary of.
Please strap on your seat belt and be ready for this ride, because I will stop at nothing until I receive my car title and down payment back to me.
I submitted a complaint to XXXX XXXX and she and XXXX XXXX have failed to respond within the 21 time frame I gave them, therefore I need that title and down payment sent to me asap at XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX Please see the pdf file i have attached and read it to its fullest.
|
| 11/27/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
As of XXXX XXXX, 2016, I went to XXXX of XXXX XXXX, NJ to purchase as used vehicle. I was introduced to the XXXX XXXX vehicle that I am currently driving now by XXXX ( the dealer ), he introduced the vehicle as one with no problems, and WITHOUT AN " AS IS STICKER " on the vehicle, implying that the vehicle would be under a form of warranty.
As of XXXX XXXX, 2016, I went to the dealership to fill out the forms to purchase the vehicle with the manager, and I was swarmed with documents that I had to sign, but later I realized that there was no CAR FAX document to give a history of the condition of the vehicle. Since then I have been calling them to get a copy of the CAR FAX, and I have been getting the run around because since I purchased this vehicle, which has only been one year and three months, I have had to pay over XXXX in repair fees, for parts on the vehicle that should n't be in need of repairs in such a short time. Also there was no AS IS sticker on the vehicle, so I was under the impression that I was under a form of warranty. I then had a professional mechanic inspect the chassy of this vehicle and discover that this vehicle has suffer major water damage, AS IF IT WAS IN A FLOOD. So in summation, I paid XXXX, as a down payment, on a vehicle that was listed at XXXX, but with all of the newly discovered damages, like THE DIFFERENTIAL TRANSFER CASING, MUFFLER PIPE, AND THE FOUR WHEEL DRIVE AXIL, note : items that a newly purchased vehicle should be in need of repair, Is only worth less than my down payment amount. And yet I still have not got a CAR FAX statement on the history of this vehicle, and with the documentation I was given with this vehicle there is no AS IS sticker, nor was there one posted on the vehicle when I first looked at the vehicle. Yet I was told that the vehicle was a purchase AS IS, and there is no warranty, after i discovered damage to the vehicle. All together I spent XXXX out of pocket for a used vehicle in which throughout the nature of the loan I still owe XXXX. THIS IS NOT FAIR ... ...
|
| 08/28/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
Keep getting calls to come buy a car with a warranty on XX/XX/XXXX I finally went to the company and got a XXXX XXXX XXXX signed the paper work the same day the car left me in the middle of a intersection car wouldn't excellerate finally after pressing the gas to the floor XXXX I got out the middle the road the rpms going up no power car whining got it home took it to the dealer the next day after I tried to have it towed bc it was doing the same thing Tuesday I broke down I called the dealership they told me to call the number on my paper work that I have free towing under warranty I called to have it towed it was not covered under warranty I got the car back to the dealership told them to cancel the purchase because the car is faulty they would not cancel I left the car there XXXX XXXX I get a call from XXXX to come pick my car up that the auto sales dealer told them to call me to pick it up so I did I took it home didn't get any paper work on the vehicle until Monday comes down to it it needs a complete new transmission the company that sold me the vehicle told me I did something to the vehicle they won't cancel at all the car broke down 22 hours after haveing it the warranty that they sold with the XXXX will not cover the repair bc they said it was the car dealership responsibility to fix since it was pre existing when I bought the vehicle I am now without that car haven't had it since I have really done the paper work bc it breaking down and they charged me {$32.00} for a vehicle I don't have I have XXXX children and a XXXX mother that car could have costed us our lives the dealership won't even let me trade the vehicle I asked them to trade the next day after buying the car these people won't call me back telling me to make sure I pay for the car even though I don't have the vehicle please help me it's going to ruin my credit these people sole me a very faulty dangerous vehicle the gas pedal stops working on it on top of all the other stuff I wrote about this XXXX XXXX XXXX from XXXXXXXX XXXX XXXX XXXX XXXX
|
| 04/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I went to a used car dealership XXXX XXXX XXXX in XXXX. The dealer XXXX XXXX, who went by XXXX, ran my credit which at the time was reporting in the very high 600s to the low 700s on multiple credit checks. I was told I had no auto loan score and that the only place that would accept me is credit acceptance. I received one of the highest apr rates, 22.99 % for a used car which gave me a XXXX interest rate. I called the company multiple times trying to understand how they came across the numbers but all I was told was that I had to speak to the dealer and when I did I was reverted back to credit acceptance. I was told Id be financing XXXX and was sat in front of a computer and told to type in initials wherever directed. I was told I needed to hurry so the loan could process and me being a first time dealership lease user I trusted the process. I legally did not sign any documents my initials were electronically typed in. I did not see anything about an apr rate nor was I told one in fact I had to ask for my paperwork due to the fact the dealer did not juts willingly give it to me and that is how I learned about the XXXX interest on my XXXX loan. When I called to ask if I could pay extra to my loan to try to decrease it I was told by the customer service that I could not pay extra to my loan itself u had to pay for both the loan and the interest. I also called to see if I could refinance with credit acceptance and of course they refused. I have had the car a little under 6 months and it has transmission problems and is out of commission. They will not negotiate my price nor take the vehicle back and relinquish my debt so I am out of a vehicle and my recently decent credit score will now be completely destroyed. I have been paying {$370.00} a month on time since XXXX. My outstanding balance was XXXX and not is at about XXXX. After reviewing the XXXX XXXX XXXX the car was only valued at about XXXX depending on the mileage which when leased was at XXXX. This dealer has had very many complaints as well as this company.
|
| 06/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
sorry my grammar is not 100 % accurate!
Hi & To Whom It May Concern : How are you doing? Im not sure who to bring this up anymore, but I been dealing with the original dealership XXXX XXXX for the last 3-4 months in regards to a vehicle that was never on my possession. As I mentioned, I never took the delivery of the vehicle and its been on principal owner XXXX and XXXX dealership for day one due to mechanical issue. And now my credit report is all ruined because the principal owners never dealt with them on timely manner. Every time I called them, they kept saying that they dont have the money to send back to the bank to remove this from my credit report. Ive called the alleged bank Credit Acceptance several times and they stated in several occasion that once they receive the money from the Dealership that submitted the Credit Application they will go ahead and remove the tradeline from my credit report.
Today, I look at my credit report again, it continues to report incorrect on my credit profile. It shows balance {$0.00}, however, its reflecting with derogatory mark, such as comments as settled-less than full balance, other bureau shows account legally paid in full for lass than the full balance, and XXXX reports as settlement accepted on this account or paid account/XXXX balance. As you can see on the pictures, I NEVER made the payment on this account. The dealership made the payment directly to the bank and you can see the check was made by them XXXX XXXX XXXX XXXX.
Therefore, this is causing me tremendous stress, and Im overwhelmed with lack of professionalism and blunt errors on my credit report which is costing me thousands in interest rate and fees.
Please, I ask again, resolve this from my credit report either CORRECT as Paid NEVER late or remove the entire trade line from my credit report as promised.
-- I need the company to remove this tradeline from my credit report as I never made the payment, and never took the delivery of the vehicle. Please delete this tradeline from my credit report.
|
| 07/21/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Wednesday XX/XX/XXXX I paid Credit Acceptance XXXX to redeem my repossessed XXXX XXXX XXXX. I spoke with the redemption dept who set up a payment plan to bring the account current. The next payment was due XX/XX/XXXX in the amount of XXXX give or take a few cents. I was n't advised there 's no grace period and I made the payment on XXXX/XXXX/XXXX after talking with a representative that called me on XX/XX/XXXX explaining the arrangement is no longer valid and can not be reset even if I made the payment with them. They wanted to know why I could n't make the payment on time. I explained to rep ( her ) that " I stopped working XX/XX/XXXX. I had an unemployment claim already opened so when I reported my unemployment it was attached to the claim that expires on XX/XX/XXXX after which you have to file a new claim even if you 're are n't working. Well I started a job on XX/XX/XXXX so my new claim is only for 1 week of unemployment. After waiting 30 days for the claim to be approved I was told because I 've never received payment under the new claim, it wo n't payout the 1 week until I report unemployment again. That was {$500.00} I needed and was counting on to help catch up all my bills. '' I have never heard of a no grace period, no was it explained and there 's no paperwork explaining the repayment plan and the consequences. All these arrangements are done via the telephone. On XX/XX/XXXX I called Credit Acceptance to confirm the payment and was told by the rep that I have to pay XXXX every two weeks until the account is brought current. Right now the account is maybe 30 days late meaning I owe 1 payment. I asked to make a payment on XX/XX/XXXX which is my payday and he stated he can not make any arrangements past the date of XX/XX/XXXX I made the payment today for XXXX and they are still threatening to pick the vehicle up every 2 weeks. The only way to get back on a payment plan is basically let them pick the vehicle up and then pay the fees and costs for the repossession and I they will work something out for you.
|
| 10/11/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I have an auto loan with Credit Acceptance Corporation. I advised the company that I am unable to make my payments on the XXXX of each month and needed to change it to later in the month so that I can pay my rent and other bills on time. I was told the due date ca n't be permanently changed but I can request a due date adjustment each month if I need one.
I have been adjusting my due dates a day before they are due to ensure payment is receive on the adjusted due date. I recently received a call from the company stating that I have 2 months of late fees for the last two payments I was allowed to adjust. I was advised by the company that even though they allow me to adjust my payments to when I can make them I am still responsible for a late fee if the payment is received after the XXXX of the month. I advised the company that my contract states that if my payment is received after the XXXX a late fee will be assessed. However, the contract does n't state that if my payment is adjusted to a later date with the companies permission that I would still be assessed a late fee. I advised the company that the only reason my payments would be made after the XXXX would be because that is how I am paid by my employer. I also told the company if I am given permission by the company to adjust my due date to a later date that may possibly be after the XXXX of the month depending on how I am paid I should not be assessed a late fee.
The company basically blew me off and said " Just make sure you pay on time ''. The only problem with this is if I was allowed to permanently adjust my due date to later date in the month I would n't have to worry about making my payments late. I would also not have to worry about being charged and harassed about a late fee when I was given permission by the company to adjust my payment to a later date.
I would like for any late fees to be waived and I would like to permanently adjust my due date to a later date in the month that allows me to pay all of my bills without any issues.
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I am writing to formally dispute inaccurate information on my credit report provided by Credit Acceptance and reported to XXXX and XXXX. The discrepancy involves the reporting of my first late payment, which Credit Acceptance asserts occurred in XX/XX/XXXX. However, I have concrete evidence that my initial late payment was in XXXX XXXX
This misinformation has adversely affected my credit standing, and I believe it is a violation of my rights under the Fair Credit Reporting Act ( FCRA ). According to Section 611 of the FCRA, consumers are entitled to accurate and up-to-date information in their credit reports. Moreover, Section 611 ( a ) ( 1 ) ( A ) stipulates that inaccurate information must be promptly corrected or deleted.
I have attached documentation clearly demonstrating that the first late payment occurred in XXXX XXXX XXXX XXXX XXXX. As per Section 611 ( a ) ( 7 ) of the FCRA, I kindly request that the Consumer Financial Protection Bureau conduct a thorough investigation into this matter, considering the evidence provided.
Furthermore, I assert that Credit Acceptance has misled the credit reporting agencies, and their failure to rectify this inaccuracy constitutes a violation of the FCRA. Section 611 ( a ) ( 5 ) ( A ) ( i ) emphasizes the obligation of credit reporting agencies to conduct a reasonable reinvestigation upon receiving a consumer dispute. It appears that such an investigation has not been adequately performed in my case.
In light of the evidence and the apparent violation of my rights, I request the following actions : * Immediate removal of the complete account information from my credit reports with XXXX and XXXX.
* A comprehensive and diligent investigation into Credit Acceptance 's reporting practices to ensure compliance with the FCRA.
* Assurance that Credit Acceptance rectifies any inaccuracies promptly to prevent further harm to my credit standing.
I appreciate your prompt attention to this matter and your assistance in resolving this dispute.
Sincerely, XXXX XXXX
|
| 12/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
XXXX sent a letter to XXXX and XXXX XXXX about Credit Acceptance Corp account number XXXX. This was an auto loan repossessed XX/XX/2020. The letter stated there were inaccurate balances between the 3 major bureaus. XXXX I Debt Validation Letter was sent to Credit Acceptance Corp. I have never received a response to this request. XXXX Validation of Debt was sent to XXXX and XXXX XXXX for Credit Acceptance. XXXX Second Validation of Debt was sent to XXXX and XXXX XXXX for Credit Acceptance Corp. XXXX I sent a letter to XXXX and XXXX XXXX stating some factual disputes and also that Credit Acceptance Corp had not responded to my Validation request. XXXX I filed a CFPB Complaint XXXX which included XXXX XXXX and XXXX not reporting correctly according to the CFPB. XXXX I sent a Debt Verification with specifics of the Process of the repossession, notifications, auction and payment history. This is the second time asking for validation from Credit Acceptance. I have proof this was mailed out. I also sent on XXXX letter to XXXX Stating that a Debt Verification Letter had been sent to Credit Acceptance with all this information in it. XXXX sent letter to XXXX XXXX stating factual inaccuracies. I received notice on XXXX from XXXX that Credit Acceptance Certified that the information was accurate. Also in that same report I saw where Credit Acceptance was adding fees to the total every month after the Charge off. Essentially late payment fees. In conclusion of this last part. Credit Acceptance Corp did not notify XXXX of XXXX XXXX I had sent them a dispute letter this last time either. it was not posted on my Credit report stating that. Also XXXX was told by me in the last letter that I had contacted Credit Acceptance Corp asking for Validation again and XXXX still allowed Credit Acceptance Corp to Certify the information was Accurate ignoring the FCRA. I have video of some of these documents being placed in envelopes and being dropped in the mail boxes. I have copies of certified mail receipts for some also.
|
| 05/20/2017 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
Servicemember |
|
On XX/XX/XXXX at XXXX a tow truck driver and another individual went to a work site stating he was repossessing a XXXX XXXX XXXX in the presence of third parties for Credit Acceptance Corporation . Credit Acceptance Corp was contacted and begin interrogating me, and request I make a payment immediately towards an account fraudulently produced by XXXX XXXX XXXX in the amount of {$13000.00} on XX/XX/XXXX in which it has severely damaged my credit. Joint account owner filed a fraud complaint with his bank and Credit Acceptance Corporation referencing unauthorized withdrawals made two weeks following a sale that was null and void with no response from C redit Acceptance Corp. Sales and delivery date was XX/XX/XXXX ; joint account holder was not present my daughter was. I 've been trying to get the creditor to investigate the matter for resolution since XX/XX/XXXX . Joint account holder claim no liability in the error and abandoned all responsibilities. Complaint was sent to MD Attorney Gene ral office pertaini ng to GAP insurance that was not approved by me for purchase through XXXX XXXX company ; monies refunded from insurance XXXX XXXX XXXX was not paid as agreed through mediation. joint account holder of loan has no interest in the title for XXXX XXXX XXXX . XXXX XXXX XXXX XXXX stated on XX/XX/XXXX joint account holder mva record was flagged and license revoked and my income will not qualify for financing alone. Credit Acceptance Corporation business practices and collection by and between their affilated dealerships is hostile and deceptive. I am represented by legal counsel in another matter left unresolved by Credit Acceptance Corporation involving another vehicle sold to me under fraudulent terms and conditions regardless of the retail sales contract they provide to the dealerships that use their creative financing methods in Maryland. Dealership and credit acceptance corporation knows that i am a real estate professional.
|
| 06/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On XX/XX/XXXX I went to XXXX XXXX XXXX XXXX ( now closed permanently ) to purchase a used car that I saw on their website. The car was advertised for {$12000.00}. I went to the dealership with a down payment of {$2000.00} with the impression that after taxes, dealer fee, and registration fees my total payments owed will be no more than {$15000.00}. The dealer or owner Mo did the whole transaction with me which was all rushed never gave me the time to look over the contract or the finance agreement. He ended up giving me contract with a 22.99 % APR, charging {$8800.00} finance charge ( that is NOT on the itemized bill that I signed ), with a loan term of 60 months with monthly payments of {$350.00}. ( obviously the numbers just doesn't make any sense ). There is no explanation of where the finance charge is coming from on the contracts. I left the dealer ship that with a XXXX XXXX XXXX. One week later on a trip from XXXX XXXX to XXXX NY the car broke down on the highway and I had to get a tow company to tow the vehicle to a local shop. I called the dealership the next day and told them exactly what happened they agreed to cover the cost of getting the vehicle back to XXXX to their mechanic however, that did not help me in getting back to XXXX. There was no communication from the dealership in regards to when I will get back the car or IF I will be getting back the car. I had to keep reaching out to them for the several days during this time, with no transportation to work. After 4 months of getting mechanically unfit cars to use from a rental company they worked with ; XXXX XXXX XXXX decided finally take the time out to get me into another car as the XXXX XXXX had a bad engine and they were " waiting for XXXX to approve a warranty replacement ''. In what I thought would be a fair negotiation he ended up giving me another contract XXXX XXXX, XXXX for a XXXX XXXX XXXX with an APR of 22.99 %, FINANCE CHARGE of {$9700.00}, car value of XXXX, and term of 66 months. With " lower '' payments of {$330.00}
|
| 08/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
Older American, Servicemember |
|
XXXX XXXX XXXX XXXX mislead me to believe that I needed to help out XXXX XXXX, a friend that worked there, to secure a better rate on an auto. I went to the dealership and signed paperwork but was never shown the loan rate, mileage, cost of the add ons and the total price that I was financing. I trusted my friend and her boss XXXX XXXX. After signing paperwork on XX/XX/XXXX, I was not given copies. I called the dealership on Monday, XX/XX/XXXX to cancel the deal and they said they would try but I would lose my {$2000.00} down payment. On Wednesday, I went by dealership to check on progress and they wanted another {$750.00} to cancel the deal. At that time, I asked for copies of the paperwork and was given page 1 of the Retail Installment Contract. I have still not been given pages 2-5. I was also given the Bill of Sale. I also noticed that paperwork was dated XX/XX/XXXX and I signed XX/XX/XXXX. XXXX showed rate of 27.72 % with my XXXX credit score. The whole reason I went down there was to secure a better rate for my friend. Today, I will call the finance company Credit Acceptance and see if they will decline the loan because of the deceit and trickery used. I did not take possession of car and the dealership does not have trade in. Credit Acceptance said loan had not been processed. I asked rep to block loan but she was unable. I was going to pursue through usuary channels but found out the retail installment loan does not have same caps as usury laws in Florida. XXXX XXXX XXXX XXXX also told me they were purchasing car on Saturday evening through an auction site so it would have been impossible to know how much car was going to cost to input the figures into the contract. Basically after down payment and trade in the car should have been {$2500.00} but then the {$6400.00} of gap insurance and warranty increased sales price of car to {$8900.00} on bill of sale. The car was not {$8900.00}. The car was only {$5700.00}. So I am getting charged interest on all of the warranty and gap protection.
|
| 01/31/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I went to XXXX XXXX in XXXX, CO. It was a XXXX XXXXXXXX XXXX. I was working with XXXX XXXX and felt pressured into buying this vehicle. The vehicle is only worth {$2000.00} but they put me in a loan that when everything was said and done the interests of the vehicle was well over the value of the car. I ended up signing the finance loan and felt a little off. I called my Dad and husband and both told me to tell them I do not want the vehicle and to not take possession. I never took possession of the vehicle and told them in a text and showed up to the dealership later in the day telling them I no longer want the vehicle. I went with a different company and the finance manager, I believe his name is XXXX, told me I had no choice but to take possession of the vehicle. I then called Credit Acceptance, as they are the ones who my loan is through anf told them the situation anf they also told me there was nothing I could do. After doing more research I have a right to say no to buying a vehicle but I would take a penalty I was never offered this. I never left the lot with the car in my possession. They told me it was not ready to leave the lot as they needed to complete some work in the vehicle. XXXX ( again I could be using the wrong name ) was very hostile and told me if I do not take possession of the vehicle he will have it towed to my house and dropped off. I told him again do not do that as I am not taking possession of this vehicle. He then hung up on me and later that day the vehicle wad towed to my house and keys were left on my NEIGHBORS doorstep. No one signed for the vehicle stating it was dropped off with no damages and dropped off at the correct place. I have been told by multiple people to fight this and that the sell was not by the books. I want this vehicle off of my credit. I can not afford two car payments especially on a vehicle I did not want. I have made enough payments that the car itself is paid off. Now all I am paying is interest. Can someone Please help me?
|
| 01/20/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
Went looking for a cheap car within our budget. Had no money for a down. Left the dealer satisfied and headed home and planned to move on. Phone rang a coupke miles away, said they would work with us. Turned and went to talk, was handed XXXX on the sly by a salesman. We didnt know what was happening. Took us to a back office with a girl who was rtying to get into my XXXX account and she was throwing millions of papers at us. We still had no idea what was going on. I had to go outside and was crying because if the pressure of her wanting in my personal bank account. I was confused when she said how much are u putting down! We said we told u nothing! We are a XXXX couple I have stage XXXX caner and my husband is a XXXX XXXX. We have a fixed income. She said NO ... .YOU ARE PUTTING XXXX DOWN.???? IM CRYING, MY HUSBAD IS CONFUSED AND THEY say take it home and see how u like it. We did ... calmed down and calked the next day and told them we couldnt afford it and sure wouldnt pay over XXXX for a XXXX used XXXX with no extras even if we could afford it. The dealership said its out of there hands.. Call the finance co. Which we did immediately. We told them the story, asked them to please come get it or we would take it back to XXXX if they wanted. After almost a month they came and got it and by the way they couldnt even start it to move it. The finance co. Said it would be sold at auction and we would have to pay the remainder. Now as you see, we were lied to, pressured, the XXXX produced a fraudulent loan with money they used from them for down and Our credit is screwed, and someway today the finance co. Fraudulently tried to withdraw almost XXXX from my husbands XXXX XXXX account. Please help us and help stop them from doing this to others.
CarSmart ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mo XXXX XXXX XXXX XXXX XXXX ... XXXX XXXX XXXX XXXX XXXX.
XXXX, MI XXXX If you need any more information please let us know. XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Mo. XXXX XXXX XXXX XXXX Thank you.
|
| 06/02/2016 |
Yes |
- Consumer Loan
- Vehicle lease
|
- Problems when you are unable to pay
|
|
Web |
|
|
I have had my vehicle for XXXX going on 4 Years and I have always been in good standing with my account on Thursday XXXX XXXX my vehicle was XXXX due to a non payment back XX/XX/XXXX a Year ago to my knowledge everything was up to date in between that year I have contacted the bank and have never been informed of this situation I was quoted my Pay off amount never received any correspondence via mail, Phone, or by email as well when I did contact and speak with representatives of the bank they were very cold, uncaring, and unwilling to try and help they just wanted the past due amount of one month I felt it was very unprofessional as well as very stressfulstressful and overwhelming for me which did not seem to matter to anyone no representatives ever tried to help give me any options or reassurance that we can resolve this issue and figure it out together exactly the opposite I felt bullied and like threatened that if " I did not get a payment in I could lose my vehicle and end up paying more '' per the representative. I understand it is a business and I am in no way trying to cheat or manipulate anyone I just feel the whole situation was handled very poorly and unprofessionally especially a year late where as my Automatic Draft all other payments have been processed with out any problems within that 12 month period. I have also felt a lot of miscommunication a lot of the times where XXXX representative will say XXXX thing and then someone else will say something different on occasions many representatives have made me feel more of a burden and troublesome rather than a customer and this is for doing what is requested by the bank to call if any issues or things with payments I have always kept promise to pay if at anytime I needed to change a scheduled payment due to repairs or unforseen expenses. I just wish I was treated more like a customer than just someone who has a car leased through the bank and all that matters is the Money or at least a little more courtesy than what I was given
|
| 07/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I have a vehicle loan through Credit Acceptance. On XX/XX/XXXX, at XXXX, I was involved in a accident that totaled my vehicle. I was not at fault, a lady had ran a red light and hit me. My insurance company ( XXXX ), on XX/XX/XXXX, paid Credit Acceptance in the amount of {$7900.00}, which shows cleared status. Credit Acceptance informed me that I still owed {$1700.00} ( and was sent to collections, even though I have not missed a payment and am in good standing ), which I made payment arrangements ( XX/XX/XXXX ) for {$100.00} a month. They offered me a payout of Little over {$800.00}, but I turned it down due to the negative impact it would have on my credit, I would rather pay it off. Credit Acceptance refuses to update my credit report and my online Credit Acceptance page to show accurate amount owed. They were paid {$7900.00} and I feel my credit should reflect that, they got a huge portion of there money and I am making payments on the remaining portion. By them not updating the correct info, it hurts my credit and makes it harder for me to purchase another vehicle ( which I need ). By updating my credit it would lower dept owed by more then {$7900.00} which to me is significant. I have call Credit Acceptance four times to try and get this issue fixed and they would not do it. I filed a dispute with XXXX. After there investigation, they in formed me that Credit Acceptance stated that the info was correct and that I still owe over {$10000.00} dollars. what kind of an investigation is that, when they just accept the word of a company, that's not an investigation. Its not right that these company 's can do this to people. I have made all my payments, I made arrangement 's to pay off the remaining balance, which I have been true to the agreement. Buy updating my credit to show actual amount owed XXXX true amount ) that helps me to move on and help with getting another vehicle. Right now, my credit gets pulled and all they see is, I owe another company {$10000.00}, which is not true.
|
| 11/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit Acceptance : Back when XXXX hit, I was in a difficult situation regarding making payments, I worked at a sandwich shop and those type of retail/food places were hit hardest regarding hours and pay. I called in, which I have plenty of times and they always end up giving me wrong information but i am sure its not notated, I mentioned hardships and they offered a program for XXXX. My understanding of the program when I spoke to a representative was that they would put my payments on hold until I got back on my feet or found a different job that could supply me with the total of my monthly payment. Fast forward to when I did end up getting a stable job with stable hours to pay for my car payment, they mentioned I was about XXXXXXXX XXXX PAST DUE. They did not inform me all the payments I missed would become past due payments. I now am XXXXXXXX XXXX past due because of XXXX, the only way I am keeping my car is paying XXXXXXXX XXXX more a month on top of my car payment to lessen the XXXX XXXX. I make payment plans instead of autopay just due to how I operate. I was told the other day by a representative I had a two day grace period to make my payment after the " payment plan '' pay by date. That was on the XXXX and I ended up getting paid on the XXXX. They added XXXX XXXX onto my payoff amount recently due to the two day late payment. They request I pay my monthly payment ON top of another XXXXXXXX XXXX to create a new payment plan since the initial one created on the XXXX was broken due to me trusting the previous rep about the XXXX day grace period.I feel they took advantage of my misunderstanding regarding the covid plan put in place back in XXXX. Not to mention, my catalytic converter was stolen off my car back in XXXX and my own dealership couldn't help me with a new one because the dealership XXXX XXXX that I went through to get the car initially cause of my not-so-great credit score also ended up getting all the catalytic converters stolen from their own cars on the lot.
|
| 05/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
Dear CFPB, I, XXXX XXXX, financed a vehicle with : Credit Acceptance Corporation, At Business : XXXX XXXX XXXX XXXX At Address : XXXX XXXX XXXX XXXX, XXXX TN XXXX, On Date : XX/XX/XXXX, With Vehicle Details : XXXX XXXX XXXX XXXX XXXX VIN # : XXXX Unfortunately, my experience with this vehicle has been nothing short of a nightmare.
Just three days after purchasing the vehicle, the engine suddenly failed on the highway, putting my life and the lives of other drivers at extreme risk. After conducting research, I discovered that this vehicle has numerous and dangerous engine manufacturer defects that have occurred with thousands of XXXX XXXX, as evidenced by the class action lawsuit against XXXX on XX/XX/XXXX.
The engine defects cause extreme oil consumption, rendering my vehicle unusable and unsafe to drive. This defect is life-threatening and dangerous, causing significant financial losses, missed job opportunities, and XXXX.
It is clear that this vehicle was sold to me as a lemon in unsafe and dangerous conditions. While I assume that 1 XXXX XXXX XXXX and Credit Acceptance Corporation were not aware of the XXXX manufacturer defect prior to selling, it is your responsibility as the manufacturer to recall these vehicles and provide a safe and reliable replacement.
I trusted XXXX XXXX XXXX and this dealership to provide a reliable vehicle that customers can count on. Instead, I find myself in a precarious and very life-threatening driving situation. I demand a recall of my vehicle 's engine and a replacement that is safe and reliable. I find it also appropriate to request a temporary loaner vehicle while mine is being repaired.
I understand that issues can arise with used vehicles, but I believe that it is the responsibility of the car manufacturer, dealership & financer to ensure that any issues are identified & addressed prior to sale. Given the occurrence of the life-threatening incidents as a result of this vehicle, I feel this is the only acceptable course of action.
|
| 01/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
Credit acceptance used deceptive forms and means to make a profit of of my identity, in exhibit labeled 1 CA violated laws:15 US 1605 ( a ) ( 1 ) ( d ) ( e ) ( f ), charging 102 % overstated fees, 15 US 1692e at 23 % apr well over alabama 6-8 % interest rate, providing a loan with that amt is usurious as defined my law, exhibit 2 shows violations:15 US 1692e, 1605 ( a [ 1-5 ] ) ( d ) ( e ) ( f ), 1692e ( 2 ), positive balance, overstated fees, separate fees. 15 us 1605 states The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services providedg and does not retain the charges, I dont retain any charges, finance charge should not contain Interest, time price differential, and any amount payable under a point, discount, or any charges.Credit acceptance guilty of using HIDDEN FINANCE CHARGES, charging horrendous fees to borrower due to inaccurate credit reporting by bureaus, borrowers there were charged the maximum legal interest rate ; credit acceptance never informed me in the initial communication that they were in fact a debt collector/a debt as required by law, used my social security to collect a profit whether or not i was approved for insurance, i applied for credit not insurance, credit acceptance provided invalid information to bureaus causing harm to credit score, this is unlawful, truth is sovereign, understand how the UCC operates in order to have the upper hand in our dealings with the IRS. The essential elements of the Commercial Law are good, being based upon : Good faith action.
Clean hands doctrine.
Fair business practices.
Full disclosure.
Duty of care.
Just compensation.
Equal protection of the law.
Mercy.
Grace.
Which Credit acceptance lacks Revoking all rights, as original creditor, owner, power of attorney, consumer The have been disputing with XXXX, XXXX XXXX, XXXX
|
| 09/02/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
Called an auto dealership in our area and explained what we were going through and told them what that we had XXXX to put down and unfortunetly told them how we did not have any funds for sales tax and they told us oh no problem and I asked how much would this cost and she if we could find a lender, I will let you know, we were under duress at the time as we had no car, so we went to look at it and it was sitting outback, did not let us test drive it, said they had to put muffler on and which they did but that was all as when we got the car, no heat then ac died then wheel well was problems in which they fixed but were not happy to as it was within 30 days. But the most important part was we signed it because we were desperate and had no other way to get a car, no funds in bank, absolutely nothing, my husband was using the company truck for a limited time as he needed to get to work. When we signed we had not had a car payment since XX/XX/XXXX in which we payed it off with a bank. They charged us 21 % as said my husband did not have any credit but we had owned a home and sold it in XX/XX/XXXX, so I do n't understand how we had no credit, so I had to be a co-signer and my credit is not good from student loans and never gave it much thought until our excise bill came and stated that the car was only valued at {$1800.00} and that really opened my eyes and I looked into XXXX XXXX book and so that was true, and in the mean time, checked our paperwork and saw that after all payments were done, we will have paid {$11000.00} for a car worth {$1800.00}?? They said the total cost of your purchase on credit, including your XXXX downpayment is {$11000.00} and now if someone hits our car and totals it, we only get {$1800.00} and still have pay {$11000.00} for the car. They took advantage of our bad credit and it was not a bank it was Credit Acceptance of Michigan and digging further on line about them, they do not have a good name. Now looking at it we are having hard time paying as well.
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Okay I want to start by saying I don't understand why this agency consumer finance do not take more legal action against Credit Acceptance they have to have numerous complaints against this company because they deliberately tried to destroy people Credit and report false information on people 's credit report, the lawsuits about this company is horrifying lawsuit on top of lawsuit why is this company still being able to remain open this is horrible I had a car with these people back in 2019 it was totaled I paid on it for a whole year prior insurance paid the value of it I'm not paying them anymore money they keep adding to the balance on my credit report and I feel that it's illegal to keep adding to a balance and you know longer possess their property I thought that this agency handling this was more affiliated with Washington because I just don't think that this agency consumer financing bureau can really do much, all the years that these people have taken advantage of the public something needs to be done to this company to be shut down I want to really take this to Washington because it's apparent something is not getting through, this can't be possibly be right to be treating customers like this and you are still open you can barely find a positive review on these people this is really bad and I'm sick of them posting slight increase after increase on my credit report I have found so many complaints against this company and nothing has been done it's falling on deaf ears upon investigation they have been sued a million times civil lawsuits everything you can possibly imagine and they still remain open something is not getting through to shut this company down after I submit this I want to go to a higher authority because the proper help is not being done against them, this should be against the law to treat consumers like this and for the life of me I'm going to keep posting and posting until something is done about this someone has to stand up against this harassment
|
| 01/06/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I spoke with a representative on the phone who couldnt provide too much information but that once Id agreed to the contract, that Credit Acceptance had the right to add on the original amount however much according to what they thought fit the value. And because I signed the contract, that was what was the deal. When I signed the contract, I didnt know that credit acceptance would add another {$14000.00} to the loan. The contract literally only shows the original {$12000.00} ( somewhere around this amount ) payment with proof of the few thousands I put down to drive the car off the lot. This was a used car that had a mileage initially of XXXX, not exactly but somewhere in this range. I always thought that this didnt make any sense, but it was my first time purchasing a car off the lot and I went with it. But its going on 2 and a half years and Im still paying on this car but my balance is showing {$9500.00} on other app platforms, like my credit card status from the credit bureaus and inquiries and XXXX XXXX. But when I go on the actual website to pay my balance with credit acceptance, it shows my remaining balance of {$14000.00}. I attempted to refinance my car sometime around XX/XX/ and the representative informed me over the phone that my remaining balance on their end was {$9700.00} something and I was confused because it shows otherwise with credit acceptance. Its very misleading and confusing. Im not sure if Im misunderstanding since this is a huge legal process that takes place in vehicle marketing and maybe this is how things operate, but then again Im also not sure if I'm witnessing fraud right before my eyes. There was a case on this earlier in the year of XXXX and Ive just swept over the article of the CFPB suing just now. I was encouraged to complain and share my case just now. I think that I should complain because it unethical and immoral of this and it needs to be right. Or someone to show me if Im wrong. I really hope that there is a way for compensation.
|
| 02/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
RE : VIN # XXXX This is simply a request for information in regards to the XXXX XXXX XXXX. I bought this vehicle on or around XX/XX/XXXX from XXXX XXXX XXXX. I was hoping that you would be able to provide a copy of the following information for my records : Copy of the Retail Installment Contract Copy of the Arbitration Agreement Copy of any other documents you have on file with my signature The accounting for my account reflecting payments, credits, and adjustments A clarifying statement of your role in this transaction Also, the vehicle in question was purchased on XX/XX/XXXX, financed by CREDIT ACCEPTANCE CORPORATION repossessed in the state of RHODE ISLAND. Under the laws of RHODE ISLAND and UCC 9-506 as well as RHODE ISLAND XXXX and XXXX statuses, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits have adhered too. I demand proof that the repossession of the subject vehicle was legal in accordance with the following UCC : 9-506. Effect of errors or omissions 9-611. Notification before disposition of collateral 9-612. Timeliness of notification before disposition of collateral.
9-613. Contents and forms of notification before disposition of collateral 9-616. Expl
anation of Calculation of Surplus or Deficiency You are required to provide me copies of the legal notices and proof of the commercially reasonable manner of the notification and resale of the subject vehicle. If no such proof is provided, the alleged claim of the deficiency will be considered null and void, and any continued collection activities or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA. In addition, if you singularity or severally fail to comply with the above requests, I reserved the right to seek damages against all parties, under all available State and Federal statutes and including but not limited to UCC 9-625 remedies.
|
| 02/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I purchase a car XX/XX/2021 from XXXX XXXX XXXX in XXXX ohio through Credit Acceptance. XX/XX/2021 i was at work and my co worker came and grabbed me and said my car was on fire which it started through the radio, i began contacting XXXX XXXXXXXX XXXX i talked to a manager who was extremely rude and hung up on me and said that wasnt his problem i dont owe finance company and not him. I then contacted XXXX XXXX They Told Me There was nothing they could do about it but put me on a payment plan. I then contacted the warranty company and tried to see if they could help, the warranty company told me i didnt have the car long enough or use up a certain mileage for it to be covered but i was charged an extra {$2000.00} for a warranty not to even work when needed. I Continued to pay the car note until i couldnt any more i still have bills and had to now pay for transportation all over again. I understand i did not have insurance at the time but i was young and so ready to jump into something i really didnt know about and i feel as if they seen me and took advantage of that but now that i am properly aware of my rights i will not continue to let this happen. I then went and purchase a new car and learned that i was double financed when purchasing the car and unaware so when trying to actually purchase a car the correct way was very complicated due to my credit dropping consistently. I then contacted XXXX and got an inspection on the car and they said the only thing they could find was a usb cord so i was at fault and needed to contact my insurance company. I Did have my charger in the car but it was not plugged up and i have images to prove that and even if it was plugged in the car does not give power with out the car being started so i couldnt possibly be at fault.
I was over charged for a used car Warranty didnt cover No insurance coverage Caught on fire Double finessed Paid down payment not included in finessed agreement Did not receive cash in hand or form of check
|
| 01/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance agreed to report the CURRENT status of my account when I notified them that I loss my job due to COVID and would need to make payment adjustments. The representative from Credit Acceptance then told me that they were offering a service in which would help people affected from the global pandemic : they would not report negative data to the credit bureaus such as late payments, etc. Instead, they would mark your credit report as " natural disaster '', thus protecting your account from any damage. Since then, Credit Acceptance has NOT accurately reported the status of my account when I notified them that I needed to adjust payments. They are incorrectly reporting that I was 60 days late. I notified them in XX/XX/XXXX and before XX/XX/XXXX, I had not missed a payment. I still paid after notifying them. Despite losing my job, I was able to pay off $ XXXX worth of car debt on XX/XX/XXXX, thus paying the loan in full and closing my account. By XX/XX/XXXX, Credit Acceptance begin reporting to the credit bureaus that I was 60 days late on payments and that my account was still being affected by natural disaster. It is now XX/XX/XXXX, I have called and sent several disputes. Through my efforts, several credit bureaus removed the remarks added by Credit Acceptance, those remarks being : " 60 days late '' and " natural disaster ''.
Yet Credit Acceptance keeps adding the remarks, even though I've had them removed.
Please help me! Credit Acceptance 's actions has managed to drop my credit score 60+ points despite me paying off the loan in full, closing the account, being affected by COVID - yet protected by a category labeled as " natural disaster '' and me reporting to Credit Acceptance at the time when my account was in good standing.
Credit Acceptance refuses to remove the remark they added, I have tried everything.
Every time I have the remark removed, Credit Acceptance adds it back, despite my account being closed and paid in full nearly a year ago.
|
| 09/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I report abuse of trust by a former co-worker in the process of processing the AUTO loan and where they took advantage of my good will and conducted a whole process of strong consultations with different banks and financial companies, through deception, manipulation and tricks. unscrupulous The car process is requested by XXXX XXXX ( XXXX XXXXXXXX XXXX XXXX - Please see attached data / Digital backup ). XXXX XXXX asked me to help accompany her to her office ( XXXX XXXX ) on XX/XX/XXXX, because she was being offered a car and she wanted to know the amount of the monthly payment and financial responsibilities. - First. They checked her credit and her credentials. ( SSN ) And the salesperson who helped her at that time told her that her credit score is incredibly low and that she needed to present a guarantee and contribute a higher premium to the AUTO. Given that the monthly fee would be approximately USD XXXX to XXXX.
Having this information, XXXX XXXX suggested to the seller that she try my personal credentials ( SSN ) to see the numbers and take advantage of my credit history and see if the monthly payment could be lowered.
So, $ XXXX was a very heavy amount for her finances. She was looking for an average fee of approximately USD XXXX.
I acted in good faith and with the healthy intention that we would try the alternatives and that she would make the best financial decision for her budget. She and the sales associate assured me that only 1 inquiry would be made to the credit bureau and that it would be smooth. And it would not affect my score in the slightest. situation, which is NOT true at all.
At no time do I request and/or provide my authorization for multiple inquiries to be made for credit validation and I NEVER request to be the main debtor and/or co-debtor in this credit process.
Here, the deceived, used and useful fool has been my person. And I was almost scammed, due to this bad practice and abuse of trust from my former co-worker.
|
| 09/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
XX/XX/XXXX CREDIT ACCEPTANCE CORP XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX XXXX : CREDIT ACCEPTANCE # XXXX Dear CREDIT ACCEPTANCE CORP, I am writing in regard to the above referenced accounts and transactions.
This vehicle was repossessed by CREDIT ACCEPTANCE CORP in the State of Ohio on or about, XX/XX/XXXX, and resold on or about XX/XX/XXXX.
Under the laws of the State of Ohio UCC 9-611, ( Sections R.C. 1309.611, 1309.612, 1309.614, 1309.601, 1309.709 ), and State RISA and MVISA statutes a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to.
Please provide copies of the legal notices and proof of the commercially reasonable manner of the resale of the subject vehicle. In addition, to proof providing I was notified of Date, Time and location of sell. As I did not have the opportunity to recover.
If no such proof is provided within 14 days from receipt of this notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA.
In addition, if you singularly or severally fail to comply with the above requests, I reserve the right to seek damages against all parties, under all available State and Federal statutes and UCC 9 remedies.
A copy of this will be sent to the Attorney General office, Credit Agencies and added to the Consumer Financial Protection Bureau complaint data base. So, there is record requesting this information. If requested documents are not provided, I request you to Delete this account from my credit report, or I will seek damages as within my rights.
This will be mailed certified with US Post Office with tracking number for purpose of date of delivery and used for damages, if required.
XXXX XXXX
|
| 11/17/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I was able to take a look at my consumer report. I have found that Credit Acceptance Corporations are using abusive, deceptive and unfair debt collection practices to collect on the alleged debt in reference. I am a natural person, a federally protected consumer, and the original creditor defined under 15 USC 1602 ( g ). I extended credit to Credit Acceptance to obtain a vehicle. The vehicle which is subject to the transaction was used primarily for personal, family and household purposes. All extensions of credit are deferred under code 18 USC 891 ( 1 ). Credit Acceptance Corporation is engaged in extortion and racketeering activity by attempting to collect this debt under Title 18 Chapter 42. Failure to make the repayment of this alleged debt has resulted in the use of criminal means by causing harm to my reputation. My consumer report does not include a report containing information solely as to transactions or experiences, furnishing late payments are a violation of 15 USC 1681a ( d ) ( 2 ) ( i ). I never received adequate notice that sets for the pertinent facts for this consumer credit transaction which violates 15 USC 1602 ( k ). Credit Acceptance Corporation has benefited from my uninformed use of credit. The only decision I was given after the consummation of the transaction was to make payments without penalty which is a violation of 18 USC 880. I, the consumer, have never been given the opportunity to direct that my nonpublic personal information should not be disclosed to nonaffiliated third parties such as XXXX, XXXX and XXXX pursuant to 15 USC 6802 ( b ) ( 1 ) ( B ). Nor was I given an explanation on how to exercise the nondisclosure option which is a violation of 15 USC 6802 ( b ) ( 1 ) ( C ). Their conspiracy against my rights is affecting my ability to operate in commerce. This is a violation of 15 U.S. Code 1. I am requesting documentary evidence specifically the book of account under 15 USC 44 to validate this alleged debt.
|
| 05/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I am submitting this claim due to a fraudulent contract. I was not given full disclosure about : The finance charge is the cost of consumer credit as a dollar amount. It includes any charge payable directly or indirectly by the consumer and imposed directly or indirectly by the creditor as an incident to or a condition of the extension of credit. It does not include any charge of a type payable in a comparable cash transaction. Regulation Z, 12 C.F.R. 1026.4 ( a ) The Truth in Lending Act ( TILA ) requires creditors to disclose key information about consumer credit transactions so that the consumer will be able to compare more readily the various credit terms available and avoid the uninformed use of credit. The finance charge disclosure informs consumers about the cost of credit expressed as a dollar amount. Violations include but are not limited to : My Contract says I can pay in Cash OR Credit! They got the Credit from using my social security ACCOUNT number. My contract also says You have agreed to buy the Vehicle from us on credit for the total sale price The total sale price is : {$22000.00} According to XXXX5 USC 1662 - No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments in that amount. So They are in violation for requiring a down payment and I am entitled to compensation. My Contract also states : Security : You are giving a security interest in the goods or Vehicle being purchased SECURITY INTEREST.- The term " security interest '' means an interest ( including an interest established by a conditional sales contract, mortgage, equipment trust , or other lien or title retentio contract, or lease ) in a motor vehicle when the interest secures payment or performance of an obligation. THIS MEANS THE CAR WAS PAID IN FULL.
|
| 07/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Commute to work has been a continuous struggle without any ventilation. Despite my requests, the company refused to accept the return of the car. I no longer desired this vehicle as it did not match my initial purchase expectations. For the past XXXX years, this car has functioned without proper air conditioning. Moreover, the car 's system frequently malfunctions while driving, causing unexpected stops in traffic. The information provided about the vehicle was deceitful and manipulative. I never agreed to pay for a car under these circumstances, and I find this manipulation highly unjust. The promise was that I would receive an operational and safe car for my family, which clearly hasn't been fulfilled. It's unfair that my family now bears this financial burden without a reliable vehicle, especially considering the needs of my XXXX child. I refuse to make payments for a car that is inoperable, as it was not part of our agreement. Despite my request, I haven't received the original contract, and the contract you attempted to provide is fraudulent and not signed by me. The Truth in Lending Act ( XXXX ), which is a federal law, mandates that lenders disclose specific information to borrowers regarding the terms and costs of the loan. This includes providing a written contract or agreement that clearly outlines the terms of the loan, such as interest rates, payment schedules, and any applicable fees. Sending a fraudulent contract is against the law. I insist on receiving the original contract before any further communication or payments. I will not make any additional payments for a car that can not be operated. XXXX years ago, returning the car was not allowed due to the representations made by your staff and the dealership, claiming no returns were possible. You manipulated me, and now you expect payment for a non-functional vehicle. The contract itself was founded on falsehoods, which is why you are withholding this information from me.
|
| 09/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/2021 I, consumer XXXX XXXX certified mailed Credit Acceptance CEO- XXXX XXXX an Affidavit of Truth along with a Cease and Desist letter informing them of the many violations against me. Credit Acceptance received each letter on XX/XX/2021. In the Affidavit of Truth letter I informed Credit Acceptance of the violations against me the consumer. Inside of my Cease and Desist letter, I informed Credit Acceptance that I'm now exercising my right of rescission, and I will retain possession of the property.
Pursuant to 15 USC 1635 : When and obligor exercises his right to rescind under subsection ( a ), he is not liable for any finance or other charges, and any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. Within 20 days after receipt of a notice of recession, the creditor shall return to the obligor any money or property given as earnest money, down payment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction.
Within 20 days after receipt of this notice of rescission by federal law, you are required to return all money to me ( amount included in the Bill of Particulars ), and you shall take any action necessary to reflect the termination of any security interest created under our credit transaction.
Credit Acceptance did not disclose my right of rescission which is a violation of 15 USC 1635. Pursuant to 15 USC 1640, any creditor who fails to comply with any requirement imposed under section 1635 of this title, with respect to any person is liable to such person, ( 15 USC 1640 ( a ) ( 2 ) ( A ) ( i ) ) in the case of an action twice the amount of any finance charge in connection with the transaction Pursuant to 12 CFR 226.15 ( a ) and 12 CFR 226.15 ( d ) I've informed Credit Acceptance of their violations by certified mail delivered on XX/XX/2021.
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Notice to all, I am that I am, the consumer in fact, natural person, creditor, lender, executor, administrator, holder in due course of any and all derivatives thereof for the Surname/given name XXXX XXXX XXXX XXXX and have been appointed and accept being the executor both public and private for all matter proceeding, and I hereby claim that I will D/B/A XXXX XXXX XXXX and autograph as the agent, attorney in fact, so be it ; 1. It is a Fact that afant is the only natural person with rsthand competent knowledge of the facts of this transaction. 2. It is a Fact that afant is a consumer as dened in the Fair Debt Collection Practices Act specically, Title 15 USC 1692a ( 3 ) because afant is a natural person. I am writing in regards to the accounts # XXXX & the subsequent compromise of my personal information. Pursuant to Title 15 USC 1681 ( a ) ( 4 ) your company failed to ensure that the information on my consumer report was accurate failed to exercise their responsibility with fairness & impartiality. Upon reviewing my report, I discovered fraudulent account opened using my personal information which is a result of the data breach any legal means, including power of attorney fraud. I demand immediate action to secure my information & prevent further identity theft in accordance with the FDCPA is protection of my privacy I demand that all fraudulent information be removed from my report within four business days, per FCRA section 605B & title 15 USC 1681 C2. I do not give consent for any information to be furnished without my authorization per title 15 USC 1681 604 ( A ) ( 2 ). I expect any violations on my consumer rights to be addressed with fairness and impartiality. With all these violations listed and fraud found I may start the administrative process. However, I will give your company the ability to settle out of court or you will be held liable for all damages In a XXXX Court room. Conduct yourselves accordingly. XXXX XXXX XXXX
|
| 09/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I purchased a XXXX XXXXXXXX XXXX on XX/XX/XXXX from XXXX 's XXXX & XXXX in XXXX, Texas. The vehicle was financed by Credit Acceptance at 22.01 % for {$22000.00} total amount of payment. On XX/XX/XXXX, Hurricane Harvey hit XXXX, Texas and I had to travel through floodwaters to make it home where I was trapped. I called Credit Acceptance on XX/XX/XXXX to report XXXXXXXX XXXX was in floodwater. I had full coverage insurance through XXXX XXXX and extended warranty protection through XXXX XXXX ( XXXX XXXX ), however, for FEMA disaster assistance, I was advised not to file a claim with the insurance companies. The XXXX XXXX trouble indicators lit up the dashboard. I took the vehicle to a local XXXX dealership, XXXX XXXX XXXX on XX/XX/XXXX, and diagnosis indicated Multiple DOC 's. I requested letters for both XXXX XXXX and XXXX XXXX in applying for Fema assistance stating I did not file a claim. I received a letter from XXXX XXXX stating they do not cover vehicle damaged by floodwaters. Credit Acceptance informs I had to file a claim with the XXXX XXXX because of Hurricane I missed the XXXX payment. XX/XX/XXXX XXXX XXXX agent XXXX XXXX in a recorded conversation total XXXX XXXX and was going to send a tow truck to retrieve the vehicle from my residence immediately, however, I requested paperwork to provide to lien-holder Credit Acceptance and was told to wait on XXXX XXXX agent for documents. XXXX agent XXXX XXXX read invoice from XXXX XXXX to determine months later the vehicle did not suffer from flood-water damage but needed a catalytic converter. XXXX XXXX provided a check in the amount of {$200.00} to cover my deductible for vehicle repair, stating they will cover the cost for the catalytic converter. I took the vehicle to XXXX XXXX XXXX XXXX on XX/XX/XXXX, and before they release the vehicle I had to pay out of pocket expenses in the amount of XXXX and the following Monday Credit Acceptance repossessed the vehicle. from my job
|
| 12/13/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
I have a company by the name of Credit Accepteince reporting on my credit report. They calls my phone before XXXX which is affecting my life. I have disputed the account multiple times and also pointed out multiple violations on my credit report from this company and every time I dispute the account it will come back as verified which is odd because the company keeps changing the amount owed, on one of my reports they posted the alleged last payment was XX/XX/XXXXXXXX then on another one they posted last payments was in XXXX and one payment in XX/XX/XXXXXXXX which is impossible because it wasn't me because that was the month I was disputing the account and have a paper trail to prove it. I reached out to the company trying to see what the charges was and told them I don't owe them money then they say XXXX. They said it's for a car that they had but did not want the car because it was not of value to them so they are reporting the account as an open account on my credit reports for a car I dont have. They also were reporting that I allegedly owed XXXX then keep changing the amount every month they changed the amount all the way up to XXXX in XX/XX/XXXXXXXX then the next month in XX/XX/XXXXXXXX it went down to XXXX without any payment, now how is that possible that someone owe close to XXXX then the next month it go down with out a payment. And why are they not reporting the same information on all my reports if it was a real legal account I feel highly threatened by this company and is now working with a lawyer to go forward because the XXXX, XXXX and XXXX is not helping even after I pointed out the violations I have no knowledge of these charges on my report and dont like the harrasment.. I have screen shoots and copies of all communication and copies of all my credit reports that shows proof of each violation. I just found out this company has been sued in California and New york and I believe I'm apart of that
|
| 08/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I initially took out the auto loan in XXXX. I called to ask if they could change my due date because the date they gave was before my pay period. They responded they don't do that. In the fall of XXXX I missed a payment due to a tax bill. Every payment afterwards has been on time. I have payment arrangements that i have kept to the day. XXXX and XXXX of XXXX I sent letters requesting to remove late charges thru my credit repair due to all other payments were on time. I received a letter back from them stating that my request was frivolous and irrelevant. I called on XX/XX/XXXX to ask if I have any options available like deferment and I was advised no, they don't offer anything to help you get back on track. She offered to send a request to the credit dept. to dispute my request and I told her that I had done that already which was why I was calling. I advised that I received the letter from them stating that my request was frivolous. She apologized and ended the call. This company only receives payments. They don't do anything to assist the customer if they have payment issues. Because my payments keep getting reported late, my credit score can not recover. Therefore, I can't refinance my loan. So basically I'm screwed because i can't afford the extra payment to stop them from reporting the payments late every month. Had I known that they don't offer anything to help their customers I wouldn't have taken the loan. It's basically set up to cause you to fail and be stuck in a loan that benefits no one but them. They refuse to offer any option to help the customer at all even though you advise that you are struggling, but willing to continue payments but need a little help. They do not operate like the average finance company that will offer you some form of assistance to keep you on track. They should not be allowed to get away with doing this to people. I will never be able to get my credit on track if this keeps up.
|
| 04/26/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I purchased a vehicle from XXXX XXXX of XXXX XXXX on XX/XX/2018 under XXXX XXXX XXXX XXXX. The vehicle was a used XXXX XXXX truck for sale at {$16000.00}. Shortly after purchase ( within 1 week ), the car began to experience serious malfunctioning issues. After several attempts to fix the vehicle by the dealer, and having the vehicle damaged by the dealership while it was in their care for 2, almost 3 weeks right after purchase, I requested a refund of the down payment of {$4500.00} and asked to return the car which was met with much difficulty and lies. I went through all state level procedures to file a complaint and an agreement was made by the dealership with the Office of the Attorney General Consumer Protection Division to refund me my money, take the car, and cancel the loan that was in conjunction with Credit Acceptance Corporation. XXXX XXXX, nor Credit Acceptance Corporation will corporate -- despite an agreement to cancel the loan and my purchasing of another vehicle from a reputable dealer. The car is not driveable and sits in the damaged lot of XXXX XXXX. XXXX XXXX stated that it is on Credit Acceptance to refund my money and cancel the contract. Credit Acceptance says they can not do anything until the dealership does it, and says the cancellation and refund resolves with the dealer. No party seems to be telling the truth, regardless of all the proof that the car should not have been sold. I am out of {$4500.00} for a car that does not work, that failed inspection, and I do not drive. Credit Acceptance has not been helpful at all and neither has XXXX XXXX. Credit Acceptance keeps billing me, and XXXX XXXX refuses to take their car -- they stated they won't corporate with the transaction and that they will allow it to get repossessed-something I can not afford. Neither party is recognizing that this car was sold that didn't function properly and is still holding me accountable. I have attached proof.
|
| 06/06/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I explained to XXXX last week when she called that I had to medically retire from work and could not afford to pay {$250.00} before XX/XX/XXXX. I received a letter stating they would refer for legal action if it was not paid by then. Just like when they disabled my vehicle and I tried to call I ca n't get through to anyone unless I 'm calling to make a payment. All my calls have been forwarded to voicemails yet I 've received several calls from them to make payment arrangements they already set up like they know my budget and I 'm going through a hardship. Theyre also demanding a lumpsum settlement that I do n't have to pay at this time but wanted me to pay the settlement amount of {$4200.00}. I no longer have the truck. The interest rate they had my car priced at was an illegal rate 23.9 %. Although I signed the contract I was n't aware of this at the time or that they would tamper with and disable my vehicle after being one day late with my payment. The contract should really be voided because of outstanding interest rate I was overcharged. This is an aweful company to work with and has lied to me saying they did n't tell the car lot to install the disablement and for me to go there call them and they would let them know. XXXX said they would remove it if they spoke to someone from the finance company.I get to XXXX XXXX where I got the truck from so Credit Acceptance can speak to them to have it removed and I 'm placed on hold for a long time and then I 'm told they did n't tell me that. So while the vehicle was in my possession I 've been at risk of being stuck in unsafe areas due to the vehicle being disabled for being a day or so late with payments and at the time I was working a lot and needed that extra day or so. I come out at XXXX to go to work from working a double shift the night before and the car did n't start. I was left without transportation to work or to the bank to even deposit the payment.
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX OR XXXX XXXX XXXX XXXX, MI XXXX Wed XX/XX/XXXX THIS LOAN SHARK HAS RUINED MY LIFE FOREVER for something I don't owe They have been sued multiple times for over $ XXXX by the Attorney General in Massachusetts for their Bad Business practices -- -- Reporting FALSE information on people 's Credit Files REQUEST FOR A List Of ITEMS Totaling {$9600.00} YOU HAVE REPORTED TO CREDIT BUREAUS AS XXXX PAST DUE as of XX/XX/XXXX You are to provide me with a list of items validating the {$9600.00} you have reported on my Credit Files as 180 Days PAST DUE as of XX/XX/XXXX, causing severe and irreversible damage to all my Credit Files.This information MUST be provided NO LATER THAN 10 days of receiving this letter.
It has been more than 3 years since the XXXX XXXX XXXX was considered a TOTAL LOSS by XXXX XXXX for which your Company received a PAYOFF in the amount of {$7600.00}.
XXXX Claim Reference # XXXXXXX I have never received any correspondence from your company regarding until I pulled my Credit File on XXXX XX/XX/XXXX & noticed the {$9600.00} you reported as past due Credit Acceptance 's derogatory and unsubstantiated claim has caused me the following Life-Time IRREVERSIBLE Damage Healthwise Medically and Mentally 1 ) Severe Irreparable Damage to all my Credit Files ( 3 Credit Bureaus ) 2 ) Inability to obtain a reasonable Interest Rate on a Car Loan 3 ) Inability to obtain a Mortgage Loan 4 ) Inability to obtain ANY KIND of Credit Card 5 ) Inability to gain employment ( Executive Level position ) due to Low XXXX XXXX XXXX ) Severe Medical Conditions XXXX XXXX XXXX ( XXXX ) due to XXXX related to the amount you claim I owe and the permanent damage it has caused to my XXXX Scores a. I have attached copies of my Emergency Room Visits and the related Costs 7 ) Frequent Emergency Care Visits triggered by XXXX ( which is now a PERMANENT ) Thank you
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Since becoming pregnant in XXXX and the pandemic I have been struggling to pay my car note. I called in XXXX of XXXX to advise that I would be having issues paying my bill and wanted to see if there was any assistance available. I was placed in the Covid protection program. At the end of each I would make my payment if I could.
After living off of my savings for 2 years, I have no money. I called credit acceptance to see if there was anything more that could be done so I could keep my vehicle and my credit not be impacted due to the global pandemic. They would advise for me to just make payments that I can afford to pay, they reassured me that I would stay under covid protection. In the mist of not qualifying for unemployment benefits and not being able to find a job that paid enough to allow me to send my newborn to daycare, I missed XXXX payments.
I called credit acceptance in XX/XX/XXXX to explain what was happening and why I missed the XXXX payments and begged them to keep me on covid protection. Even though prior to XXXX, I was not late or missing a payment, they refused to put me back on covid protection. I am in a single-mother group that shares helpful information with each other and XXXX of the mothers told me that the same thing happened to her and she was able to get back on the program and her credit was not affected.
Since not being placed on the XXXX XXXX XXXX, I have still been making payments when I can, but my credit has been hit extremely hard, so much so that I can't get approved for an apartment for me and my daughter.
My XXXX XXXX was XXXX, and because of covid and credit acceptance, my score is barely at XXXX. I really need help, I'm not deep enough in debt to be able to file for bankruptcy, credit acceptance is what is hurting me the most.
Currently, my daughter and I are living in our car since I can't get approval for an apartment that is in a safe neighbor for us both.
|
| 08/13/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
My husband purchased a car and never received a call from this company for about a year and when he did he was one day late with the payment they immediately threaten to take action and called constantly every hour on the hour when asked to not call on certain days or hours that he was at work. We have filed an insurance claim on our car due to {$800.00} in damage and the day that we left the dealership we had issues with the car they did n't want it back because it was their car. Now we 've had problems ever since. Credit Acceptance has been harassing us since we filed a claim for damage and we have to pay out of pocket for the damage to the car as well as the car payment so now they are threatening to repo it when I purchased the car it was {$7000.00} and I put nearly {$3000.00} down on the car this was XX/XX/XXXX it is now XX/XX/XXXX and I still owe over {$5300.00}. Our payments are at {$250.00} a month and my car is only worth about {$2500.00}. I do believe we were scammed out of money at one point because I remember paying a payment one time at the beginning of the month and about halfway into the month they called me saying I did n't make a payment and I paid the payment twice and they said they did not have it on record what can be done? This company has prevented me trading it in and refinancing a loan. In fact there are multiple recalls on this vehicle which is why I do not understand why the price was so high when I purchased it. The defects were still present when we purchased the car keep in mind it is XXXX Chevrolet HHR and we purchased it in XX/XX/XXXX those defects were already supposed to be fixed when we purchased the car. I really do not want this car and unfortunately neither the dealer nor credit acceptance would give me back my money for this car when I first purchased it and wanted to take it back the next week. I just want my money back and for the harassment and threats to stop.
|
| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/2017 a late payment was place on my consumer credit file by Credit Acceptance. Prior to this time. My original payment ate was the XXXX of the month. I discussed with Credit Acceptance that due to an hardship was it possible to change the due date to a later date of the month of which they agreed. I was charged {$20.00} to make the payment adjustment in the date. To make payments due on the XXXX of the month. In addition, I agreed to pay {$570.00} instead of the original {$510.00} payment to have the payment registered as on time. Even though I agreed to make these payments and followed the directions, they continued to report these payments as late to the credit bureaus. I set up automatic deductions and increased the deductible amount to {$600.00} to avoid the late fees. But the arrears just grew from about {$300.00} to over {$3000.00}, even though the payment was taken out of my bank account by the creditor every month as per their " agreement '' with me. Additionally they continued to report the account as late to the credit bureaus. In the original agreement Credit Acceptance allowed a 15-day grace period for being late after the due date ; however, late fees and reporting occurred if you were only late 1 day late. It was unclear how or whether the extra money paid each month was applied to reduce the late payments. I requested an audit of the account to verify the account and never received it. The company and bureaus did not follow the law and posted un-validated information about the account with Credit Acceptance. They violated my consumers rights by the following : 15 USC 1692f ( 1 ) unfair or unconscionable means to collect or attempt to collect any debt, 15 USC 1692g 809 ( b ). Validation of debts - Disputed debts. The information reported by the credit bureau 's is inaccurate : The balance, the monthly payment, the payment history, and the payment status are all incorrect.
|
| 06/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I have sent several letters via certified mail to Credit Acceptance, XXXX, XXXX and XXXX regarding a Car Repossession listed on my credit report. I have disputed the account for unfair and inaccurate reporting numerous times to no avail. I have also asked for the method of validation of these inaccuracies from all three credit bureaus only to be sent their computer generated verified as accurate letter from XXXX, XXXX and XXXX The account still to date has inconsistencies reporting to all three major credit bureaus. For instance, on XXXX the last pay listed as XX/XX/XXXX. Same account via XXXX last pay listed as XX/XX/XXXX. And XXXX last payment date is unknown. The account was previously listed as closed with no known updates since XXXX of XXXX. That is until XXXX updated payment history on XX/XX/XXXX and XXXX on XX/XX/XXXX with 20+ late payments as well as XXXX dating back to original close date. I also noticed that each month from XX/XX/XXXX until now XX/XX/XXXX Credit Acceptance has been continuously updating the balance each month and accruing interest on said closed account. According to my credit report in XX/XX/XXXX the balance was {$13000.00} as of today XX/XX/XXXX the balance is {$15000.00}. Thats a difference of {$2400.00} in interest on a closed account in repossessed status. I find this to be not only illegal but unethical on Credit Acceptances behalf. I also find that all three bureaus are blatantly refusing to uphold the laws set forth by the FCRA for continuing reporting this false information. From my understanding Credit Acceptance is already involved in lawsuits and litigations by several other previous clients for these exact practices amongst other unfair account handlings. I am requesting that Credit Acceptance, XXXX, XXXX and XXXX remove this erroneous information from my credit report and that it also not be reinserted onto any of my credit reportings at a later date.
|
| 11/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have asked credit acceptance, XXXX XXXX and XXXX multiple times to remove my nonpublic personal auto account from the third parties ( XXXX, XXXX and XXXX ) because they didnt give me the option to opt out of their opt out disclosures and they refused.
I have recently read the GRAMM-LEACH-BLILEY ACT under the Federal Trade Commission and they are failing to comply with the law.
The GRAMM-LEACH-BLILEY ACT requires financial institutions companies that offer consumers financial products or services like loans, financial or investment advice, or insurance to explain their information-sharing practices to their customers and to safeguard sensitive data.
The Gramm-Leach-Bliley Act seeks to protect consumer financial privacy. Its provisions limit when a " financial institution '' may disclose a consumer 's " nonpublic personal information '' to nonaffiliated third parties. The law covers a broad range of financial institutions, including many companies not traditionally considered to be financial institutions because they engage in certain " financial activities. '' Financial institutions must notify their customers about their information-sharing practices and tell consumers of their right to " opt-out '' if they don't want their information shared with certain nonaffiliated third parties. In addition, any entity that receives consumer financial information from a financial institution may be restricted in its reuse and redisclosure of that information.
Credit acceptance, XXXX XXXX and XXXX has failed to disclose this information to me and knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties, credit acceptance corporation, XXXX and XXXX knowingly, and willfully withheld information that explains how I the consumer can exercise that nondisclosure option.
My account should be removed immediately!
|
| 06/07/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I WAS INVOLVED IN A TERRIBLE XXXX WHERE A XXXX XXXX XXXX HAVE XXXX MOMS CAR AND WAS OUT XXXX XXXX. THE CAR COLIDATED WITH ME HEADS ON. I SUFFERED A XXXX XXXX XXXX HAD TO GET A XXXX IN MY XXXX AS WELL AS A XXXX IN MY XXXX. THE CAR WAS PAID OUT BY MY INSURANCE COMPANY OUT RIGHT. THE ACCOUNT IS REPORTING OPEN WHEN THE ACCOUNT BEEN PAID OUT AND CLOSED OUT IN XX/XX/2020. 15USC 16816 ( 2 ) Manner of notification A consumer shall notify a consumer reporting agency under paragraph ( 1 ) ( A ) through the notification system maintained by the agency under paragraph ( 5 ) ; or ( B ) by submitting to the agency a signed notice of election form issued by the agency for purposes of this subparagraph. ( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumers eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicants financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
|
| 11/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i financed a XX/XX/XXXX used XXXX XXXX with CREDIT ACCEPTANCE IN XX/XX/XXXX already with a high interest rate and horrible business practice and reporting my information incorrectly i traded in the vehicle on XX/XX/XXXX, with XXXX XXXX, my first payment to XXXX XXXX was due and paid XX/XX/XXXX, CREDIT ACCEPTANCE continues to report to the credit agencies late payments for XXXX, XXXX and XX/XX/XXXX despite receiving the pay off in XXXX, and despite supposedly not holding anyone accountable for LATE payments in XX/XX/XXXX during the pandemic and stated they will not be reporting late payments, even with this in place i made all my payments through out the lockdown including my XXXX payment to avoid this, i have disputed this several times with the bureaus sent in documentation to CREDIT ACCEPTANCE intially i was told it will be corrected and still they are validating the matter with the buraus and refuses to lift these late payments off my report despite its inaccurate ... how can i have a late payment in XXXX or XXXX when credit acceptance acknowledges they received the payoff check XX/XX/XXXX? my payments werent due until the XX/XX/XXXX of every month i spoke with a XXXX at credit acceptance in the escalations department who tries to justify this by stating they report at the end of the month, which still wouldn't give an explanation for a late payment for XXXX this is heavily effecting my credit and they refuse to acknowledge their error of fix it. my relationship or legal obligations ended in XX/XX/XXXX and they still report a late payment for XXXX and XXXX as well as XX/XX/XXXX who intially claims they will not do my understanding is that CREDIT ACCEPTANCE IS currently being sued for these illegal practices and im willing to join the class act lawsuit because i have documentation of all my on time payments and proof this contract was terminated prior to the dates they are reporting
|
| 01/31/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I purchased my first car on XXXX/XXXX/XXXX and financed it with Credit Acceptance Corp . I made my payments online on time in XXXX and XXXX XXXX using my debit card. On XXXX XXXX I was in an accident and immediately filed a claim. The car is a total loss. When I tried to make a payment on XXXX/XXXX/XXXX the payment was declined with no explanation. I tried several times without success. I called the company on XXXX/XXXX/XXXX and was told more than likely the insurance company had taken care of the loan. On XXXX/XXXX/XXXX I called the Credit Acceptance because the insurance company was still waiting to hear from Credit Acceptance. I was then told that I had missed XXXX payments and I had been reported to the credit bureau. I was told that when there is an accident you can not make payments using a debit card. I had no way of knowing this. I am attaching a copy of the message I received when I tried to make a payment. Today I tried to make the XXXX past due payments using two methods : debit card online and calling and neither method allowed me to make a payment. I wanted to take care of this as soon as possible because I need to purchase a car to get to my XXXX jobs but can not buy a new car with the credit report from Credit Acceptance. There is nothing in the payment coupon book that tells me I can not make a payment with a debit card if I have been in an accident. I want Credit Acceptance to accept my debit card payment and I want them to fix my credit report. I am young and this is my first attempt at establishing credit. I was diligent in making my payments in an accepted manner per the coupon book and coupon. Because I work XXXX jobs I can not wait on the phone to make the payments during their office hours which are Eastern Time ; I live in California.
The insurance company on XXXX/XXXX/XXXX confirmed they are also waiting on Credit Acceptance for paperwork to pay off the loan.
|
| 11/08/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
In XX/XX/XXXX, I lost my job for more than 6 months with a young child, which caused my previous car to be repossessed. Therefore, when I got a job, it was far and I had to settle for a second chance auto loan lender, Credit Acceptance. I was told that I would be able to refinance the car to lower the interest rate but this never happened. No lender would refinance my vehicle because it has negative equity. I have had my car appraised, and it was estimated at being worth {$3500.00}, with me owing Credit Acceptance roughly {$14000.00}. No auto loan lender will refinance my current loan nor allow for a trade in with such a high loan balance. Essentially, i am stuck in this loan with a car that is fallen to pieces. The car does not shift gears properly without me using a screw driver, I am having transmission issues which have caused me roughly $ 2K to date, every time I have paid for my car door to be fixed it breaks again so I have roll down my window to open the door from the outside. My monthly payment is {$540.00} on this XXXX XXXX XXXX. I have asked Credit Acceptance to lower my interest to rate or lower my buyout so another auto lender can approve me to get another car and so that my roll over amount is lower. I have gone to 5 dealerships who have stated I am stuck in this loan and they can only assist me if my outstanding loan amount was roughly 50 % less. I think it is beyond ridiculous that second chance auto lenders are taking advantage of consumers who fall on rough times, where they have no programs to reduce interests or car appraisal for extreme cases such as myself. Additionally, they have poor customer service, where their customer service reps are beyond disrespectful and they call constantly when you have already agreed to a payment plan with another rep. I have also asked to speak to their legal department to try to come to a conclusion and they never called me back.
|
| 01/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I went to XXXX XXXX XXXX in XXXX XXXX in Michigan. This was my first time financing a car and they made me comfortable only for me to realize they took advantage of me later on. They didnt give me a lot do options to choose from, then pressured me into getting the expedition. I got approved for {$260.00} a month, {$500.00} down on an XXXX expedition on XX/XX/XXXX through credit acceptance. All my paper work showed that i will owe about XXXX and they told me after 6 months i will be able to get a better car. On my credit acceptance account it had showed I owed almost or even more than XXXX. On XX/XX/XXXX my car started to show signs of it about to break down. The engine light came on and it never drove the same. Mechanics told me I didnt even have a water pump. They told me my vehicle was horrible and shouldve never got it. I called the car sales and told them repairs were {$1000.00} plus and they did nothing. Credit acceptance never answered the phone for me, only one time. That call they did not help me fix the problem at all so I have been stuck paying credit acceptance and now I am behind on payments on a car I cant even use. I have been out of a vehicle for months and I am only XXXX XXXX XXXX. My job cut my hours and Ubers are almost {$30.00} everyday to go to work. Nobody helps me and I am all alone. I need a new vehicle and I need credit acceptance off of my credit. I cant even save money to even try and better this situation because I have to spend it on rides to work. I went to multiple dealers trying to get help and they said i need cosigner due to credit acceptance loan. I have nobody to cosign for me at all I have asked everybody I know. Please help me with this situation with credit acceptance & please include XXXX XXXX XXXX for leading me into this horrible situation as well as credit acceptance. If you need my paperwork from XXXX, Im in the process of looking for it.
|
| 03/03/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
XXXX XXXX I bought car XXXX XXXX spark for XXXX purchase price XXXX owner myself previous owner XXXX XXXX XXXX holder credit acceptance lien holders are in place when there is ownership of the car loans are taken out fairly loans are cash agreements you have to pay back so there is a lien for some reason the car is paid for and I know the title I have is me memorandum title is given to you from the actual title being sold for some type of collateral like a loan but since the cash price or purchase price is there I think that they say there was a financed part but that added money to the car price so they charged like 18,000 more and I'm not even into head about XXXX $ being the payment and I'm nowhere near paying for it its like they slowed time down the car has been a problem I got it because of the things I was waiting for the lawsuit social security told me about the way its going its been 4 years and they still hav n't distributed the money it was already a closed case in XXXX but I can't get straight answers people have been trying to steal evidence that it existed told me over the phone over the years from some they don't know then Ill leave voice mail an never get a response but it seems like I'm put in a situation that the lien holder/ loan place which I'm noticing wants all the money but lien like if I didn't have the money to file bankruptcy like is on my credit report its unfair because it is but its reported I bought the car for a certain price or financed it that's there but the confusing part is the purchase price being noted on the title and sales tax like that's some kind of weird thing I own it, but the exit for the car dealership does not exist the dealership doesn't exist and only the license bureau knows something they gave me hard plates off a memorandum title but they don't know the problem I'm having because its not loan max or some other title loan place
|
| 03/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX The above companies are reporting false information about me in a negative way on my credit report. I am trying to buy a house and the information on my report is defamation of my character and my livelihood. I have disputed these actions with no results. According to the fair credit reporting act 602. Congressional findings and statement of purpose [ 15 U.S.C. 1681 ] ( a ) Accuracy and fairness of credit reporting. The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.
( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.
( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
( b ) Reasonable procedures. It is the purpose of this title to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this title.
|
| 03/26/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
I got a car loan through credit acceptance in XXXX of XXXX. My payment has never been late. I made sure to make my payments on time every month. I struggled during the COVID-19 pandemic to pay my bills but still managed to make sure my car note was paid on time. It all became too much in XXXX of XXXX and I just could not make ends meet. I called credit acceptance and explained to them that I would be unable to make my XXXX payment. Trying to be proactive and looking for some sort of resolution, I explained to them that my financial situation was strained because of the global pandemic, that I was no longer employed and struggling to pay my bills and maintain a household as a single mother of XXXX. I did exactly what it is posted on their website to do, which is give them a call as soon as possible if there is an issue making a payment. I asked for some sort of grace with the company because of the state that we were in in the world and because of my outstanding payment history to that point. I was told that there was nothing that they could do to help me other than note my account of the conversation. They reported my account as late with the credit bureaus, which has negatively affected my credit score and payment history. This has caused a tremendous amount of stress, pain and grief to an already traumatic situation. I find it absolutely devastating and appalling that company 's can be this heartless and ruthless to the consumers that keep them in business, especially at a time like this. There should be some sort of relief or program offered to help customers. My payments were on time before and have been made on time since. Credit acceptance is taking advantage of their consumers and are only in business to help themselves, not the customers! They should not be able to hurt or affect peoples ' lives this way, especially now, during a pandemic! Something needs to be done!
|
| 08/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am writing with regard to three late payments reported in XXXX, XXXX and XXXX of XXXX. I lost my job at XXXX XXXX XXXX in due to COVID-19. As a result, I missed my XXXX payment. I continued to make one payment as I could monthly, but because of the first missed payment, it shows that I continued to be behind one payment. A payment was made on XX/XX/XXXX ( {$330.00} ), XX/XX/XXXX, ( {$330.00} ), XX/XX/XXXX ( {$330.00} ), XX/XX/XXXX ( {$330.00} ), and XX/XX/XXXX XXXX {$330.00} ). I contacted Credit Acceptance shortly after I lost my job to inquire about payment options due to COVID, and I was told and received a notification that payments would still be due and that nothing could be done. I called again, explaining everything above, and was told by a male representative that I should dispute the missing payment with the credit bureaus. I did so, and the dispute was denied. I called again after this on XX/XX/XXXX, and was told by a representative that my account was placed under the COVID protected status, and that she did not understand why the payments were reporting late because of the status. I have done my research, and have found that many customers are being affected by the late payments being reported while in the COVID protected status.
The late payments, reporting with all 3 bureaus, have caused my credit score to drop severely. I have been able to get a better job with a new company, and have been able to get back on track with my auto loan payments. I am in the process of purchasing a new home for myself and my two children, and it has come to my attention that the late marks prevent me from taking full advantage of the best interest rates available. I am requesting that you please give me a second chance at a positive credit rating by revising the late payments. I sincerely hope that there is redemption at Credit Acceptance, and I plead for such consideration.
|
| 06/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have filed complaints with XXXX and XXXX about my credit report from credit acceptance. XXXX is reporting-as XXXX XXXX the original balance is {$11000.00} and credit acceptance statement the original balance is {$19000.00}. XXXX is reporting the balance owed as XXXX XXXX {$7500.00}. XXXX is reporting my date of last payment of XXXX XXXX of only a {$170.00} in XX/XX/XXXX I made two payments XX/XX/XXXX {$170.00} XX/XX/XXXX {$170.00} for a total of {$340.00}. Past due amount from XXXX is {$1200.00} credit acceptance charged me $ XXXX is reporting that my first late payment was XXXX XXXX but credit acceptance reported that it was paid on time.XXXX is reporting the loan amount {$11000.00} credit acceptance initial balance is {$19000.00} XXXX is reporting on XXXX XXXX the balance owed is {$7000.00} I dont know what the balance is I even get different amounts from credit acceptance.XXXX is reporting the past due amount as {$1500.00} dollars I just paid the past due amount to credit acceptance {$1400.00}. XXXX is stating I have over 19 late payments XXXX states I have 36 late payments. The late payments are based on the past due amount which was supposed to be backed up to the end of the loan payment. If I pay my payments online to credit acceptance on the XX/XX/XXXXof the month then credit acceptance will generate a date and conformation with the XX/XX/XXXX of the month.I reported the inaccurate information to XXXX XXXX and they immediately deleted credit acceptance from my credit report.I believe credit acceptance reports out the initial loan at {$11000.00} instead of the actual amount of {$19000.00} because on XXXX XXXX the Massachusetts Attorney General office filed a lawsuit against credit acceptance that they made subprime auto loans to Massachusetts consumers which I would have although I dont live in that state.I also sent original loan contract to credit agency
|
| 05/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Request For Debt Validation Pursuant to 15 USC 1692g Be Advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act ( FCRA ) [ 15 USC 1692g ] stating your claim is disputed and validation is requested.
This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you.
At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX, XXXX, or XXXX ) this action may constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against and your client for the following : violation of the Fair Credit Reporting Act, violation of the Fair Debt Collection Practices Act, and Defamation of Character ( per se ).
If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 calendar days to investigate this information, during which time all collection activity shall CEASE and DESIST.
Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of information to a credit reporting repository that could be inaccurate or invalidated. If your office fails to respond to this validation request within 30 calendar days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file, and a copy of such deletion request shall be sent to me immediately.
|
| 02/12/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
Older American |
|
XX/XX/XXXX Loan in the stated amount of {$16000.00} to purchase a XXXX XXXX XXXX funded via Credit Acceptance , Inc. was accepted by me at the Vehicle dealership.
After weeks of communications with XXXX XXXX in XXXX Ohio I purchased a vehicle, a XXXX XXXX. The salesman, XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX after several hours sitting there finally found a lender for the purchase. It was nearing closing time when he came back and told me that the lender, he found was willing to do the loan for XXXX XXXX for the vehicle. The vehicle asking price was XXXX. So, I agreed and moved forward with the purchase agreement. After signing 2 or 3 papers directly for the purchase the financial person stated that he would do the rest of the paperwork online and give me a copy.
Since it was dark and raining heavily and that XXXX had picked me up at my home I had agreed and did not take the time to read all the documents. I had an hours drive back to Pennsylvania.
On XX/XX/XXXX I received my notice for payment due on XX/XX/XXXX. After I sent payment, I received several more notices. The next documents received via U.S. mail noted that the loan for this vehicle was for {$29000.00}. I called Credit Acceptance about this, thinking that there was some mistake especially since the papers that I signed noted that the loan amount was for {$15000.00}, or XXXX. On XX/XX/XXXX shortly after notifying XXXX that there was a problem with the exhaust on the vehicle, I could smell it upon startup of the vehicle when cold. The vehicle burned up on the highway after someone notified me that the vehicle was on fire while I was driving at about 65mph.
The insurance, XXXX sent a payoff notice for the loan. Then I received a statement this month, XX/XX/XXXX for a balance due in the amount of {$14000.00} due on XX/XX/XXXX. I need help with this. According to the insurance company the loan was paid
|
| 03/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Greeting, I was illegally swindled into a sub-prime loan situation by a predatorial organization that utilized a used car dealership inorder to drain people bank accounts by raising the rates and percentages on previous signed contracts and agreements without my consent as the buyer and consumer. Once I found out I returned the vehicle to local destination for recovery whom was an affiliate of the seller that processed the illegal repossession for Credit Acceptance Corporation. I drove the vehicle there myself in order to squash this illegal encounter without getting a refund yet the record was supposed to been cleared long ago!
Please be advised that Credit Acceptance Corporation was a criminal organization that even got caught trying to steal the vehicle after my initial purchase the XXXX as I was making monthly payments on time.
This atrocious behavior by said companies has caused so much grief in my life over the past 7 years Credit Acceptance Corporation should be paying me for all punitive damages and the illegal loan interest rates plus hidden fees.
For what I understand today is that the Justice Department is working on bringing that illegal operation and monstrous activities to an abrupt halt.
After I submit this proof I request that my credit report be cleared as I was told that this issue was removed already long ago.
Please update my credit report by removing this fictitious accusation against my name at this time.
Here 's a link where you may do your own homework on Credit Acceptance Corporation daily operations ; https : //www.consumerfinance.gov/about-us/newsroom/cfpb-and-new-york-attorney-general-sue-credit-acceptance-for-hiding-auto-loan-costs-setting-borrowers-up-to-fail/ ___________________________________________________________ Thank you in advance for your time and attention in this most important urgent matter.
Sincerely
|
| 09/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I used the lender Credit Acceptance Co in XXXX to purchase a vehicle. The vehicle was voluntarily repossessed in XX/XX/XXXX. The origination amount was {$11000.00}, remaining was, {$9200.00}. Credit Acceptance took possession of the car at the time and changed the account to a repo. Months later they then changed the account to collections. As a repo they must provide documentation of the auction value and the remain balance. They did not, but they did not. it remained as a collection from XX/XX/XXXX to XX/XX/XXXX. At no time providing the correct documents for this change.
In XXXX of XXXX Credit acceptance illegally change the account type once more from collection to open. And has remained in this type. This is reflected on all three major bureaus, XXXX, XXXX, and XXXX. And also on some of the other like XXXX XXXX. This is 100 % not accurate and completely fraudulent. I have sent letter XXXX, XXXX, XXXX and have called in XXXX and XXXX of XXXX. In challenging this all 3 bureaus have allowed this to stand even after I have requested proof multiple times. The response is " this company has verified the account ''. They sent me zero documents to substantiate it is the right information ; zero documents proving it is an open account ; zero documents showing the repo information.
The account itself is not accurate, it is illegally reopened. The amount being reported is no {$14000.00}. The personal information is not correct as I have sent updated info to the bureaus and Credit acceptance. For every incorrect and inaccurate reporting. Under the laws of Arizona, XXXX Article XXXX XXXX, most notable XXXX and XXXX, and State XXXX and XXXX XXXX a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. this company has not done any of this.
|
| 05/04/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This is a complaint against Credit Acceptance Corp. This complaint will outline several federal violations made by the financial institution.
1 ) violation 15usc6802 ( b ) of the FCRA : A financial institution may not disclose nonpublic personal information to a non-affiliated third party unless ( A ) Such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) The consumer is given an explanation of how the consumer can exercise that nondisclosure option.
2 ) Violation of The Gramm-Leach-Bliley Act 3 ) Violation 15usc6802 ( b ) ( 1 ) of FCRA : A financial institution may not disclose nonpublic personal information to a non-affiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ( B ) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party.
4 ) Violation 15usc6802 of the FCRA : Obligations with respect to disclosures of personal information. A financial institution may not, directly or through any affiliate, disclose to a non-affiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title
|
| 04/27/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I am claiming lending fraud and to further substantiate my claims of inaccuracies in your credit reporting.
First, according to the terms of the contract the APR is 19.99 %, finance charge {$7100.00}, which is the sum of all charges. The amount of excessive illegal interest applied in totality {$12000.00}. ( Refer to Payment History ) This amount far exceeds XXXX usury rates maximum of 21 %. Pursuant to the Truth In Lending Act US CODE1605 ( a ) ( XXXX ) and the FDCPA US CODE1692f ( 1 ) this company is in violation thereof. We were also overcharged for sales tax. XXXX local sales tax rate is 8 % and we were charged above the legal rate. XXXX Refer To The Contract ) Secondly, I received a debt collections letter dated XX/XX/XXXX that failed to mention any accrual of interest or a specified amount of what was owed, pursuant to US CODE 1692g ( a ) ( 1 ) under the FDCPA. ( Refer To The Collections Letter ) Next, the initial balance reported {$12000.00} and according to the terms of the contract the principal amount financed {$12000.00}. There were no transactions, no promises, arrangements, and no payment since XX/XX/XXXX. Since then the account remained dormant. However, on XX/XX/XXXX this company stacked {$6900.00} of illegal interest according to federal law. Then reported the account was 180 days past due with XXXX and XXXX and 120 days past due with XXXX I received written correspondence from a representative of the company stating that they had not reported 120 days past due to XXXX I disputed it with XXXX and nonetheless this company verified the information as accurate. XXXX Refer To Dispute Results ) Pursuant to the FDCPA 15 US CODE1681s -2- and US CODE 1681 ( a ) ( 4 ) your company is in violation thereof.
To conclude, Im exerting my consumer rights under the law to demand that this account be deleted from all 3 credit bureaus.
|
| 08/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
|
|
I was ripped off is what happened. In 2014 I needed a car. Found a place that works with you they go thru credit acceptance. It was a lemon had nothing but problems with the car. Contacted the dealer multiple times to make it right. And he refused to. I called credit acceptance to complain. They said too bad I didnt call before the first 30 days were up that I signed contract cause I couldve returned car without being held responsible for paying for the car. But because it was after 30 days I still had to pay for it. Nobody tells you that in the first place. I felt like I had no choice so i paid for the repairs. I kept paying payments then few months later or so the transmission went. I was so fed up I called credit acceptance and told them to come get the car. I was surrendering it. They told me they would sell car at auction and I would have to pay remaining balance. months later I was finally sent a letter saying they sold the car for {$1.00} and I owed them approximately {$3600.00} I wasnt paying that much for a lemon. I had already pd thousands towards it between payments and repairs. They send it to collections and this lawyer was gon na submit paperwork to garnish my wages so I agreed to start paying. I didnt pay much but tough times happened and couldnt pay anymore. Then I get a letter from local sheriffs department saying they are involved and if I dont pay they were garnishing my wages. So I paid little more. Again I couldnt keep up. Today I was contacted by HR that the sheriff dept did place a wage garnishment against me, gon na start taking 10 % every 2 weeks starting next week. I feel so disgusted I was ripped off from the beginning. Shame on credit acceptance for completely taking advantage of people who thought it was legit and not making it right. I cant afford what theyre doing to me. how do I get thru this?
|
| 01/01/2024 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
I am writing to file a formal complaint against Credit Acceptance Corp regarding an auto loan account with Account Number XXXX, which was allegedly opened on XX/XX/2017, and currently shows a balance of {$8700.00}. I have discovered this account on my credit report and believe that I am a victim of identity theft.
The circumstances surrounding this account are deeply troubling, especially in light of the XXXX database breach that occurred around the time this account was supposedly opened. Pursuant to the provisions outlined in 15 USC 6804 and 15 USC 6802 ( b ), I have formally disputed the existence of this account with Credit Acceptance Corp, requesting a thorough investigation into its origin and legitimacy.
Furthermore, I have exercised my right to opt-out of any information sharing practices related to this account. I have also requested all pertinent documentation related to the account, including applications, signatures, contracts, a copy of the drivers license, and any other information on file.
Despite my efforts to rectify this situation directly with Credit Acceptance Corp, I have encountered resistance and am concerned about the potential impact on my credit and financial well-being. Therefore, I am seeking the assistance of the Consumer Financial Protection Bureau in resolving this matter.
I kindly request that the CFPB investigate this dispute and take appropriate action to ensure Credit Acceptance Corp complies with the relevant consumer protection laws. Moreover, I request your intervention to halt any collection activity associated with this disputed account and to address the potential violation of my rights under the Fair Credit Reporting Act.
Enclosed, please find copies of the dispute letters I have sent to Credit Acceptance Corp, along with any supporting documentation related to this case.
|
| 09/16/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I XXXX XXXX at this current moment is submitting a complaint that i currently have Credit Acceptance reporting on my consumer report of an alleged debt they claim i owe an amount of {$13000.00}. I do not owe this debt and i will not entertain with paying this debt. Please be advised that Credit Acceptance is in violation of the FDCPA 15 USC 1681b ( 2 ) which clearly states that no debt collector shall not state that such consumer owes any debt in which they are currently violating. The account information that Credit Acceptance is currently reporting to the consumer reporting agency is false and misleading and is in violation of the FDCPA 15 USC 1692e. I have sent a letter to credit acceptance regarding the alleged debt they claim i owe and i demanded validation of debt they claim i owe in which they have failed to provide which is a violation of the FDCPA 15 USC 1692g and Credit Acceptance sent a letter back stating that my request/demand is frivolous in which i find to be very disrespectful towards my rights as consumer. Credit Acceptance is civilly liable {$1000.00} per violation for the damages they have caused and not complying with the demands that has be requested that they have failed to comply with 15 USC 1692k ( a ) ( 1 ). Please be advised that Credit Acceptance has also committed several violations and my right to privacy 15 USC 6801 ( a ) and violated 15 USC 6802 ( e ) ( 2 ). Credit Acceptance did not have written instruction to furnish this information and has also committed a violation of 15 USC 6802 ( 6 ) ( a ). I demand that this account be removed from my consumer report immediately as Credit Acceptance has committed many violations of my consumer rights under the FDCPA. Credit Acceptance shall not assume people do not no their rights as a consumer against the illegal activity thats being committed here.
|
| 09/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
CREDIT ACCEPTANCE CORPORATION has been committing usury on my loan and in fact they also violated my SMCRA. So, I have a 22.99 % interest rate with them have since I signed in XXXX. I am a veteran first and foremost, and at the time was protected by the Service member 's civil relief act. They didn't acknowledge that and they took advantage of me, my interest rates was supposed to be capped at 6 % while I served on XXXX XXXX and they did not do that. Instead I didn't even know what my interest rate was until XXXX as I wasn't knowledgeable on anything I just needed and wanted a car being that I needed to get around as a XXXX. the 2nd red flag is they are committing usury, and are very aware of it, I spoke with them about it and it wasn't a good conversation. I bought the car in Louisiana, and the interest cap is and was at the time 12 % APR, yet I still have a 22.99 % APR. I spoke with a manager at the companyon XX/XX/XXXX who was very rude and kind of upset that I brought up the legalities of the situation. To sum up our conversation he literally told me to take them to court. He and other representatives I spoke to seemed to not care at all about the corp. wrong doings.They offered no resolution for the situation not even trying to fix it now, the manager was only worried about a payment. So for me, a United States Veteran who answered the call, served so they can even have the right to be a corp. was taken advantage of by this company. They didn't follow state guidelines and laws or even the Federal Act that was put in place to protect service members they took advantage of my ignorance with financing a car. It's not fair and not right. I really hope the government intervenes and stops them, because if they aren't stopped so many more citizens will fall victim to their cruel tactics. Thank you for allowing me to share.
|
| 11/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Lender : Credit Acceptance Reasons For Complaint : Deceitful Practices, Improper Payment Practices, Impractical Payoff Process, Failure to provide Refund per contract, Failure to Return Over payment per contract, Misleading Costumer Service.
This company has policies that make it impossible to pay off your car loan. They cap the amount you can pay at a Time online, and they also like to return a refund payments for no reason also there have been payments of mine that have gone missing and I believe that I had to pay this car off twice. On XX/XX/XXXX I made my final payment to pay off the payoff quote which they only allowed to be good for 24 hours thus having caused me to have to scramble within those 24 hours to make the payments on time. They claimed that I did not make the appropriate mark on the form saying that my Gap refund amount be included or not but I did however do what I was supposed to do to properly close the loan. The lady on the phone misled me into doing it again getting a different charge off quote for what was already basically paid for that didn't reflect in the system thus forcing me to have to pay it again to close off my loan that was on XX/XX/XXXX they waited the exact 20 days to release my loan my title however I have not gotten the extra payment I was forced into making or my Gap refund back and now I can't even get a hold of them on the phone or find it get any access to my payment history. They have lied to me I've been jumping through their hoops this whole time they charged me outrageous interest rates and the people on the phone lie they are rude and they still haven't given me my money but whenever I pay late which I never have I would have been charged I outrageously ridiculous amount but yet they can't pay me per their own contract my money back that they forced me into paying over.
|
| 12/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
1. Credit Acceptance Corporation makes predatory loans to millions of financially vulnerable consumers trying to buy a used vehicle.
2. Credit Acceptance sets the interest rates affiliated dealers must charge on it loanstypically about 22 %, which is at or near the maximum rate allowed in many states.
3. The true cost of CAC credit is higher than what is disclosed on the CAC loan agreements, so many of the loans actually exceed state usury caps.
4. CAC engaged in deceptive and abusive acts or practices in violation of the Consumer Financial Protection Act of 2010 ( the CFPA ), 12 U.S.C. 5531 ( a ), 5536 ( a ) ( 1 ), 5536 ( a ) ( 3 ), by obscuring the cost of credit for auto loans and taking unreasonable advantage of consumers lack of understanding of the risk of default and the severity of the consequences, as well as their inability to protect their interests, and for providing substantial assistance to dealers, even though CAC knew or should have known the dealers were misrepresenting the voluntary nature of add-on products.
5. From XX/XX/XXXX2015 to XXXX XXXX, 2021 ( the Covered Period ), approximately 1.9 million consumers obtained loans from CAC and its affiliated used-car dealers. In 2020 alone, consumers obtained more than {$4.00} billion in CAC-financed loans.
6. CAC claims that it caps the degree to which its dealers can inflate the price of vehicles. For example, since XXXX 2019, CAC has restricted dealers from increasing the price beyond 115 % of the highest XXXX XXXXXXXX XXXX XXXX XXXX value ( i.e., best condition ) for the make and model in question. But such a cap is far too high to provide meaningful protection to CAC borrowers ; CAC does not check on the condition of the vehicle, and many CAC borrowers are in fact financing vehicles worth much less than the highest XXXX XXXX XXXX XXXX XXXX XXXX.
|
| 03/14/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I went to a dealership in the XXXX called XXXX XXXX XXXX price was {$18000.00} for my white XXXX XXXX XXXX that I still currently have for 3 years. Put down {$12000.00} when purchased. My credit sore at the time was poor so they insist that if you have someone else to put the car in their name I called my wife asked her she give me the ok. She sends me a picture of her Pennsylvania state ID card and social Security Number and ask whats your down payment I tell them {$12000.00} heres where it gets tricky for me, ok now they tells me we have the rest so I say ok happy about to get my new, used car. They have me in there for 6hours dont tell me anything any day dont worry your going to be on your way soon with your vehicle.. Im even more excited than they come to me 30 minutes later and ask can my wife come and sign the paperwork I called her and she couldnt so then I got a little upset plan down the drain thats when another 30 minutes waiting they take me on a ride let me know the car is fine hand me paperwork and my keys and say were all done.. So I look at the paperwork next day and I called the bank that gave me the loan ( Credit acceptance ) ask for my principal balance because I didnt understand why the vehicle bumped up so high they tells me the purchase price was XXXX XXXX XXXXXXXX which is not true at all then I asked why the rate is 23 % they said take it up with your dealership I go to the dealership and they tells me once the bank give them the money is nothing they can do take it up with the bank so I looked at it like I going to be difficult now.. so I kept the vehicle until this year I search the internet and finds credit acceptance being sued and for the same things Im having trouble with it was god sent I requested a payment history from XX/XX/XXXX - Current Im paying and been paying {$650.00} a month
|
| 08/11/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
Credit Acceptance has attempted to collect this alleged debt from me since I entered into a contract with them on XX/XX/XXXX. I participated in a consumer credit transaction and not a loan Pursuant to 15 U.S CODE 1605 the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges which was never disclosed to me by Credit Acceptance. I am not terminating the contract, I am deducting my liability to pay on behalf of the obligor as I found several violations of fraud. According to the contract, I wasn't aware of my right to rescind at the time. I entered into the contract without being given full disclosure and disputed the validity of this debt when I mailed a letter of conditional acceptance on XX/XX/XXXX. In this letter, I agreed to pay the debt if within 15 days, I was sent the following from Credit Acceptance : confirmation of the debt, production of the account and a general ledger statement, a signed invoice to verify their claim against me, a copy of the contract binding both myself and Credit Acceptance ( not a photocopy ), a statement acknowledging whether they are the holder or servicer in due course, a declaration acknowledging whether they sold my note as part of a pooling and servicing agreement ( securitization ), and if securitized, the name of the REMIC to whom my loan was sold and the CUSIP number assigned to my loan after it was securitized. I have reason to believe Credit Acceptance willfully and knowingly took advantage of me and my consumer credit. In addition, I was given false and deceptive information, as I was told that a down payment was needed in order to drive off of the lot which is a violation of 15 USC 1692e. I have included the letter I sent to Credit Acceptance as well as the contract I signed with Credit AcceptanceXXXX XXXX
|
| 07/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The financing company repossessed my vehicle after EVERY single payment was made on time and then not even 24 hours of it being late they repossessed it for being Late. I had to pay repossession fees AND also hefty fees to the financing company ON TOP of my already HIGH payment. MY bank told me that they should have at least tried to bill my auto payment twice or three times before REPOSSESSING the vehicle. It was IN my bank account. NOW my credit report shows that I had a missed payment.
Also CURRENTLY I have made EVERY SINGLE payment BEFORE the agreed upon date each month so my credit report SHOULD show the actual payments. I am NOT happy about the fact that the XXXX only shows I paid until XX/XX/XXXX when that is INCORRECT. I have paid EARLY every single month for this ENTIRE YEAR. I want the credit Bureaus to reflect the CORRECT payments. All it states on my credit reports is that it is current but only shows that I made payments through XX/XX/XXXX. It should be showing XXXX and XXXX both of XXXX as well.
View all accounts XXXX XXXX XXXX XXXX XXXX - 2 Missed Currently on-time Overview You've paid off 10 % of the original amount.
Balance {$19000.00} Highest Balance {$21000.00} Monthly payment $ XXXXOpenedXX/XX/XXXX ( 1 yr, 5 mos ) Term66 months Payment History Youve made 88 % of payments for this account on time.
XX/XX/XXXX Current Current Current Current Current No Info XXXX No Info Current Current Current Current Current Current 30-59 Days Late Current 30-59 Days Late Current Last paymentXX/XX/XXXXCurrent Payment StatusCurrentWorst Payment StatusNo Info Account Details Account statusOpenTypeAutoResponsibilityIndividualRemarksConsumer disputes - reinvestigation in progressTimes 30/60/90 days late2/0/0 GO TO XXXX XXXX XXXX CREDIT ACCEPTANCE CO XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX
|
| 10/11/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
Upon checking my credit report again due to an alert i received from the credit bureaus, I noticed several unknown, unauthorized credit inquiries on my report. A company by the name of XXXX XXXX XXXX credit acceptance and XXXX we on my report. Number one I XXXX XXXX XXXX because I have XXXX XXXX so why do I need a car? Next, I 'm not in the market for a new credit card neither and ca n't afford to pay back amounts in full every month as needed from XXXX.
This is my EIGHT REQUEST asking you to remove the unverified inquiry, which violates the Fair Credit Reporting Act Section 1681b ( c ). This is a serious breach of my privacy rights. The FCRA states that the only permissible purpose for pulling someone 's credit report is a ) firm offer of credit b ) insurance c ) employment or d ) a court order.
The following inquiries are related to none of the aforementioned permissible purposes, and I demand that the following accounts be properly verified or removed immediately.
What this means is that your company must be willing and able to produce a document in your files that proves authorization was given by me and the information being reported is accurate and you must be able to do this in a court of law if I file a lawsuit against you. Someone in your company must authenticate the documents in your files that were used to verify the disputed inquiry and to do this they must have 1st hand knowledge of the alleged inquiry and all that has ever transpired for the alleged inquiry under oath and under the penalty of perjury.
Please be advised that if this inquiry isnt verified according to the Fair Debt Collections Act. You must delete this recording from my credit reports.
Under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.
|
| 06/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Hi it's me again. So when looking at all the documents you sent me when you settled my judgement. I have set down went over them and yalls math does not math. So u have XXXX percent interest rate on a XXXX dollar car. Ok cool so that would be XXXX. However my finance charges were XXXX which is actually closer to XXXX percent which would give you the finance charge of XXXX. That's very deceptive. If I had of made all my payments I would have paid XXXX not including the XXXX I put down. For a total of XXXX for a 2015 XXXX. So if you go by what the interest rate says of 22.99 % the total would have been XXXX plus the XXXX down it would have been XXXX. Which it XXXX dollars less than what yall charged. I should hope that you all eventually quit screwing people. It's not fair for you to hide hidden interest rates. I will provide the copy of what u sent. Also when I would make payments you all would credit the XXXX dollars then reverse the credit for XXXX and add on XXXX to the balance with every payment. This company is shady and should change the way you do things. You prey on people that don't have a choice at the time. Then come after them when you know your hiding fees. It's not right. No I'm not just statified with you canceling the judgement against me because, I was taken advantage of and it's clear in black and white in the paper work. Just a little math and research goes a long way. At the time of the loan I wasn't in a position to math the whole equation out. I was a single mom doing the best I could with XXXX babies to make ends meet and needed away to get back and forth to work to provide for them. Please I beg you to stop preying on people. Please all pages included in the packet.
Because I would have never even known you were literally screwing me had you not sent that response.
|
| 01/17/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I have made multiple calls to Credit Acceptance at XXXX to obtain the release of a lien on my deceased mother 's car. She died in XXXX and I have provided them with her SSN, the letters Testamentary and my appointment as executor from the Court in XXXX. The car was paid off many years ago. My mother 's name was XXXX XXXX. XXXX, and the account number was provided by Credit Acceptance as XXXX.
The company called me in XX/XX/XXXX while I was out of the country, and and said they were mailing the lien release. It did not arrive, even though they had my address. When I contacted them after the first of the year, they claimed to have mailed it to my deceased mother 's address ( the family sold the property and we do not receive mail there. ) Then On or about XX/XX/XXXX, Credit Acceptance promised to mail the item to my address in XXXX, VA. When it did not arrive by XX/XX/XXXX I contacted them again. They admitted sending it to an incomplete address in XXXX. I called them the next day and provided a fax number. They company alleged they sent the fax on XX/XX/XXXX at the end of the business day. They did not provide a confirmation number, and the fax was not received. This is causing a real hardship, because without the lien release, I can not sell my deceased mother 's car.
I think this company is engaged in deceptive practices and they have been provided sufficient information to comply with my request on multiple occasions. My auctioneer who sold my mother 's personal property also had 0 success dealing with Credit Acceptance. At the time of her death my mother was XXXX and suffered from XXXX. There is no way that any person with any kind of impairment ( or even without impairment ) can get this company to provide requested information even when all the necessary information is provided.
|
| 01/22/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Credit Acceptance has continued to try and collect on an account that I was told by a representative from their company that I was no longer responsible for. Upon receiving correspondance from another representative from this company, they try to act as if now they never told me that I would no longer be responsible for the balance owed after I returned the car. They have also been engaging in some unethical practices such as removing the entire balance that I do not owe after I disputed this account and then went back and changed the amount owed to {$3700.00}. If i was verbally told that the balance would be forgiven I feel it is very unethical for them to now go back on their word and try to recollect this money. I also do not appreciate the fact that after disputing this account, they reported the balance as {$XXXX}, and then went back and reported the balance as {$3700.00} as well as reporting several late payments, a repossession status and adding derogatory marks to my credit report and causing a large drop in my credit score. This is an example of them reporting incorrect information which is grounds for removal of this account. This car was voluntarily returned to them by me, so them changing the status to " in repossession '' is them lying. I believe that they are doing this to be spiteful and retaliate for me filing a complaint and I would like them to stop reporting this negative account to my credit profiles. I have attached a picture that I took from my credit profile showing that the account balance was reporting as {$XXXX} and then they went back and began reporting it again as {$3700.00}, which I know is illegally reporting inaccurate information and I want this account removed. By law, they are required to remove this account and I will hire an attorney if I need to.
|
| 01/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Yes I have a car loan through credit acceptance. I have paid on this car loan XXXXXXXX XXXX XXXX XXXX XXXXXXXX. Through the mail. For as I don't trust this company with my bank account. My total car loan for each month is XXXX but every month I buy a money order for {$330.00} which is more than the car loan. I send it through XXXX every month on the XXXX because I am on XXXX and on a set income. They gave me a due date of the XXXX. I called this company and explained to them my situation. While I'm on the phone they are either rude to me a just blatantly lie. One gentleman told me he would up the payment to the XXXX yet when my bill came in it was still set for the XXXX. For the first three months I got no late fee and where I was paying XXXX I was knocked down to XXXX. Well come XXXX they tell me rudely on the phone I was over due. And rudely typed loudly and repeatedly insenuatuing that I need to be quiet. Exact words were " you need to hold on cause I'm explaining it to you. '' Then they was told you guys would be contacted and that's when the lady vigorously and loudly started typing and being very rude. The first three payment came in between 5-6 days and XXXX payment was over 11 days late. When asked why that was the lady rudely applied with the answer that they wasn't the mail carrier and that when the payment are received she can't help or have control on how long they are processes. I have read the reviews on this company and should have read them before the car loan but trusted a dealership would have not set me up with such a rude and hateful company. The reviews that show are true because that's what has happened to me. I need this car but I am terrified that I'm going to pay for this car and they pull another stunt like they've been pulling. I really need help..
Thanks
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My family of XXXX and I had a land contract scam and must purchase a home by fXXXX XXXX. I am currently XXXX points from pre approval which is what we need to start shopping. I found out that even though I was paying Credit Acceptance on time weekly auto pay, there was a week that did not go through and rolled over. Due to that my car payment is showing XXXX late payments. XXXX Once we corrected and figured this out, we made sure to pay XXXX and XXXX to have this update ASAP ON ALL THREE BEUROS. I always paid toward my secure credit card debit which is the only item I owe for. XXXX now is showing XXXX and my usage at 50 % and XXXX at XXXX and 3 % usage! I paid XXXX twice to update my scores early to get the XXXX point needed to get that pre approval and for the loan officer to see my scores at XXXX. After paying twice and seeing the changes on XXXX XXXX points and XXXX, XXXX has XXXX not shown these updates! I feel as if XXXX lied as I was told they only have control over their scores, but promoted all THREE updating early rather than in 15 days!? Also after contacting and unlocking my online account on XXXX, I was told only a dispute will get them to update and report correctly? I am unable to dispute due to the fact that we are trying to purchase mortgage and my loan office said not to dispute anything! Please help me get this score to show correctly. I am playing down my secured credit card below 50 % now and everything else has be and show paid off or has been current! The medical bill is currently supposed to be taken up as I had insurance. I need XXXX or XXXX to be at at least a XXXX for us to both be pre approved and due to being uneducated, we were scammed when we attempted to buy this land contract and home and we are in a time crunch! Thank you! XXXX XXXX and XXXX XXXX
|
| 12/12/2018 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Told you not to respond to a lawsuit they filed against you
|
|
Web |
|
|
To Whom It May Concern : I was served with a lawsuit on Sunday, XX/XX/2018 by the law offices of XXXX XXXX XXXX, XXXX on behalf of Credit Acceptance. I contacted the law office the following Monday in hopes to settle the debt. They stated that they would mail me a financial statement to be returned to them. I asked the representative ( XXXX XXXX ) if they would cancel the hearing until we got this matter resolved. I also asked her would I still need to file an answer with the court with the 15 day period that was stated on the lawsuit and she told me no ( which was not true ). Had I not filed an answer they would have gotten a default judgement against me. Credit Acceptance declined my settlement offer of {$2300.00} and responded with a counteroffer of {$4700.00} on XX/XX/2018. I contacted Credit Acceptance on Monday, XX/XX/2018 to ensure that once the settlement amount is paid that ( 1 ) the lawsuit will be dropped and ( 2 ) this account will be reported to all three credit bureaus as settled in full with {$0.00} due. I have been told by multiple agents with Credit Acceptance that this account will report as settled with a balance of the difference of the total amount due. When an account is settled it is supposed to show a zero balance. I have asked to speak with someone in the credit reporting department and have gotten the runaround several times. I have asked to speak with supervisors and was told I could only leave voicemails because they do not accept calls. I am willing to settle this account for the requested amount but only if it is reported correctly on my credit report. If it is not reported with a zero balance then they can technically come back and sue me for the remaining balance which is not settling an account. Thank you in advance for looking into this matter.
|
| 10/02/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have been receiving constant aggressive collection calls from Credit Acceptance since XXXX XXXX XXXX threatening to disable and repossess my vehicle. My vehicle was repossessed XXXX/XXXX/XXXX and redeemed on XXXX {$43.00} represent partial payment for repossession fee altogether total of {$520.00}. They after I redeemed my vehicle did set a payment arrangement of {$300.00} of which {$19.00} was being applied to the remaining repossession fee. I had a family emergency in the month of XXXX and I mailed my monthly payment to them in the amount of XXXX which still satisfied my regular monthly payment of {$280.00} plus {$10.00} extra applied to the repossession fee. The payment agreement monthly schedule was to be paid on the XXXX of every month in the amount of {$300.00} until the repossession fee was satisfied. I mailed the payment out on XXXX XXXX they said that the payment was received late past XXXX the check cleared my bank on XXXX XXXX so that defaulted my payment agreement and they demanded that the remaining balance of the repossession fee be paid in full. I tried to explain to them the reason why I mailed my payment out on XXXX XXXX but they would not accept my explanation. I asked them could my payment agreement be reinstated and I would use the online payment method to make my monthly payments and that way the payments would always be on time. They refused to reinstate the payment agreement and said that my vehicle was in jeopardy of being XXXX because I have an outstanding balance. Since then I have been paying the {$300.00} and then I paid for XXXX an additional {$15.00} and for XXXX I paid an additional {$25.00} along with the {$300.00}. I am still continuing to receive collections calls from Credit Acceptance 3-4 time s a day the last time was today XXXX XXXX, XXXX
|
| 10/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Acceptance has violated my consumer right to privacy although I have made them aware that I did not and do not consent to the sharing of my nonpublic personal information to nonaffiliated third parties. They have furnished this account on my consumer report. They have violated my rights and multiple federal laws. 15 USC 6801 protects my right to privacy. 15 USC 6802, and 6803 obligate Credit Acceptance to provide me with the opt-out disclosures and obligate them to comply with my choice to opt out of the sharing of my nonpublic information. I have sent multiple complaints through the CFPB regarding this issue. I also sent an Affidavit of Truth to Credit Acceptance on XX/XX/XXXX. They have failed to rebut this Affidavit of Truth and instead responded with a " template '' on XX/XX/XXXX. Credit Acceptance claim this " template '' is a model for what they claim to have sent to me on XX/XX/XXXX. Credit Acceptance has provided nothing but hearsay. I also contacted the Maryland XXXX XXXX XXXX XXXX XXXX XXXX XXXX about this situation. Credit Acceptance responded with the same " template '' that they sent to me. They only sent this " template '' after receiving my Affidavit of Truth with Exhibits which included a copy of the letter they sent to me on XX/XX/XXXX. Credit Acceptance responded they have not obtained a copy of this letter that they claimed to have sent to me on XX/XX/XXXX. I rebutted this response with the Maryland XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XXXX but I have yet to receive a response from Credit Acceptance.
Furthermore, Credit Acceptance has failed to comply with the Cease and Desist that I sent to them on XX/XX/XXXX. I requested they cease ALL communication. The furnishing of this account on my consumer report is " communication ''.
See Attachments.
|
| 05/14/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
My daughter and I purchased a car from XXXX XXXX XXXX XXXX XXXX on XX/XX/2018. The car is financed by Credit Acceptance Corporation. In addition an extended warranty was purchased for {$2400.00}. The extended warranty company is XXXX XXXX XXXX XXXX , XXXX We were given a generic brochure on the purchase date by the dealer and told the agreement would be mailed within two weeks. We never received the service agreement and called XXXX XXXX to inquire they said they didn't have a copy. I called Credit Acceptance Corporation and mentioned that I never saw or received the agreement. They immediately offered to send me a copy of the agreement. I thought it was odd that they had a copy, since they are a " separate '' business entity. We started having issues with the car and called XXXX XXXX several times with claim related issues. I called Credit Acceptance Corporation and told them I was having problems with the extended warranty. XXXX XXXX ( Credit Acceptance Corporation ) told me they had reviewed claims that I submitted to XXXX XXXX. I want to dissolve this relationship with Credit Acceptance Corp for the following reasons : 1 ) Lack of privacy with personal information. No permission was given to CAC to review claims. They should not have an influence on claims. XXXX XXXX is suppose to be a totally different company.
2 ) Had I known the '' two '' companies intermingled information, I would have selected a different extended warranty company.
3 ) The odometer reading on the extended warranty contract reads XXXX, the Bill of Sale contract with Credit Acceptance Corp reads XXXX. CAC/XXXX XXXX executed contracts with this huge inconsistency.
4 ) It is obvious that Credit Acceptance Corp and XXXX 's is one in the same. This is different that what's presented to the customer.
|
| 12/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Someone working within Credit Acceptance Auto, illegally charged and stole money off 11 months of the entire car loan with them, ruining my credit, as well reporting false information as well. I went to an accountant and they came up with {$1000.00} in stolen money they charged if excess fees. They only charge {$5.00} a month in late fees, which is stated on the contract I have from them... They also did not honor covid assistance, reported late payments when they said they would not during covid, they also reported several times 30 days past due when I was only a few days past due. They also reported a past due amount of {$300.00} in XX/XX/2021, when in fact I was not!!! Balances should never go up but as one can see with the image I attached, it happened, their cap for a monthly late fee is {$5.00}, not {$10.00}, nor {$100.00} etc, I attached the proof of the illegal fees ranging from {$40.00} to {$100.00}, as well as the reported {$300.00} past due, in which one can clearly see, I was paid for XXXX and XX/XX/2021!!! Then they tried to cover it up by clearing what they reported in the XXXX report! That is attached as well ... Also the interest was already accumulated in the total loan, from the beginning of the loan, not monthly excessive fees because I was late or even on time from the 4rth month it the loan. None of this was in the contract, which is attached as well. This from what I read has been a common practice with this company over the years from lawsuits to complaints of the same nature! I also had to hire a Credit Firm to help with this as well as spend money for the accountant for this illegal nonsense! Also have many many recorded phones calls of lying straight to me, as well as a response from an Attorney they used, lying regarding this situation as well.
|
| 04/10/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I didn't purchase item debt they are trying to get money to pay. It was purchased by a Mrs. XXXX XXXX XXXX, residents last known address was XXXX, XXXX, XXXX, XXXX, XXXX, or XXXX XXXX XXXX XXXX, XXXX, GA. Her phone number last known no longer of service, because the vehicle they seeking payment for past balance of was completely in her name. Also, On XX/XX/XXXX in a court proceedings Mrs. XXXX requested courts to award her the vehicle money owed on plus a vehicle which I purchased with cash when I first got out of XXXX XXXX XXXX XXXX and XXXX XXXX from having to have XXXX services in order to walk or take care of myself from a XXXX and a XXXX XXXX due to XXXX in my sleep and I had a XXXX and a XXXX XXXX a wound up in at XXXX XXXX XXXX hospital in XXXX, GA, a XXXX Hospital on XXXX XXXXXXXX fighting for my life on XXXX XXXX until XX/XX/XXXX. I took out a title loan to get the money which I loaned to Mrs. XXXX for the down payment on the vehicle they are seeking money on balance owed which I believe was around $ XXXX {$5600.00}. I talked to them about this issue, but insisted to ruin my credit which was at time when vehicle got repossessed and I couldn't do nothing to make sure Mrs. XXXX made the payments on said vehicle due to the fact on XXXX XXXX I was placed under XXXX for XXXX XXXX XXXX, for pulling a XXXX on a guy who was staying at Mrs. XXXX residence after the guy XXXX XXXX me after just getting out of hospital and was deemed XXXX after I got out if the XXXX facility, due to Mrs. XXXX false statements when guy called the cops on me. I do know that they resold said vehicle for an undisclosed amount, because the dealership told me that it was resold. Also, the creditor sent me a payoff offer to clear up debit to get off my credit FOR the amount of $ XXXX {$900.00}
|
| 05/11/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
This is my second complaint against Credit Acceptance Corporation and their continual use of harassing behavior. I am a customer who has never sent a payment 30 days late since I obtained the loan with Credit Acceptance on XX/XX/XXXX. On XX/XX/XXXX, I received a notice from Credit Acceptance detailing their intention to repossess my car. The letter was sent from them on XX/XX/XXXX. Here lies the inconsistency. Credit acceptance sends the letter on XX/XX/XXXX and the coupon book that I have in my possession states that if a payment is received after XX/XX/XXXX that I will be assessed a late fee which implies a grace period. On XX/XX/XXXX, I paid my car note in the amount of {$330.00}. I have advised Credit Acceptance continually of my intent to pay and I have been a loyal paying customer since XX/XX/XXXX. I have requested a copy of my late fees, which I am not in agreement with, from Credit Acceptance which I have never received. I believe Credit Acceptance is harrassing me in retailiation of my first complaint to Consumer Financial Protection Bureau Agency. There is not reason for them to have the intent to repossess my car when my track record shows my history of paying them. The past due amount stated on the notice is {$370.00} which includes my monthly payment of {$330.00} which was paid on XX/XX/XXXX and {$49.00} in late fees which I requested documentation for and never received but paid on XXXX. Please stop the harrassing behavior. Companies do not send letters of intent to repossess a car that payment is not 30 days late unless the intent is to harrass. Since the history of my loan with Credit Acceptance my credit report shows XXXX for no late payments which they indicated so why would they want to repossess my car. CFPB, I need your help to stop this harrassment.
|
| 02/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
My nephew purchased a vehicle in Alabama on XX/XX/2023. I reached out to Credit Acceptance Corporation, the finance company on XX/XX/2023, to make a formal complaint regarding the predatory practices regarding the purchase and loan. My nephew and I received both a telephone response and a letter on XX/XX/2023, after the company 's review of the complaint. In the letter, my nephew and I were told that the review showed that by signing the contract my nephew agreed to all statements listed within the contract. The issue with the loan contract was based on fraudulent information received from the car dealership where the car was purchased. First and foremost, my nephew did not have a valid driver 's license when purchasing the car which prohibited him from being able to obtain the insurance required for the loan. Second, the insurance listed on the loan application was provided by the dealership, XXXX XXXX XXXX XXXX, and, not my nephew. The salesman at XXXX XXXX XXXX XXXX called and secured a fraudulent quote from XXXX XXXX without my nephew 's approval. This information was then provided to Credit Acceptance Corporation as proof of insurance ( and inferred proof of driver 's license ). I sent Credit Acceptance Corporation a copy of the quote sent to me by the salesman with his handwritten notes regarding the insurance information. Credit Acceptance Corporation also reviewed this information and after their review telephoned me with their response stating that there was not enough information to discredit the car dealership and that my nephew must adhere to the signed loan contract. I continue to believe that this entire process was predatory and feel that XXXX XXXX XXXX XXXX and Credit Acceptance Corporation have engaged in dishonest practices and possible coordination.
|
| 01/15/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I XXXX XXXX had ownership of a car from credit acceptence and I traded the car in at a dealership called XXXX XXXX in XXXX, NewYork part of XXXX. The dealer I gave the car to at XXXX XXXX never paid off the car, He never cut credit acceptence a check for the pay off amount for the car. The dealer ended up robbing XXXX XXXX of all the files and car deals that he made for the company. So, he stole my files to the car and any evidence that I traded in the car owned by credit acceptence. He ended up consequently getting my trade in car from credit acceptence reposssed off of the XXXX XXXX car lot. He called me months later after asking if I had the car, he knew that I didnt. I went to confront him and he was gone, the XXXX XXXX vanished I arrived to find out that a different LLC had taken ownership of that dealership. I now am stuck with the debt of XXXX being negatively affecting my credit profile. I have spoken to several representative at Credit Acceptance in relation to this matter. I also had the attorney general of Florida file a complaint on this dealers conduct. Also during the transaction of trading in the vehicle in the year between XX/XX/XXXX and XX/XX/XXXX I requested that the president of Credit Acceptence get involve in this unfortunate event of my car buying experience, the president of Credit Acceptence bank called the dealer several time to try to get the dealer to cut the check in the amount of the trade in but the dealer at XXXX XXXX kept ignoring his phone calls, the president of credit acceptence did not make any notes on his attempts to reach the dealership on my account. I had paid the Car note prior to trading in the car owned by Credit Acceptance. I do not have any paper work to prove this complaint since XXXX XXXX vanished along with the dealer.
|
| 03/22/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This letter is to inform you that I am disputing your companys references on my credit report because of the lack of completeness and/or accuracy. I recently disputed this account with the credit reporting bureaus, and the information was reported as verified and accurate. After that I sent you the attached letter and I never got a sufficient response. Unfortunately, credit bureaus often use software that does not complete thorough investigations.I am disputing the following information directly with you, the furnisher of information, and I am requesting that you send me all papework you have on this account so i can review the accuracy of your reporting. You are a financial institution identified in 15 U.S. Code 1681a ( t ) Financial Institution.The term financial institution means a State or National bank, a State or Federal savings and loan association, a mutual savings bank, a State or Federal credit union, or any other person that, directly or indirectly, holds a transaction account ( as defined in section 461 ( b ) of title 12 ) belonging to a consumer. For the record I do know and understand by law, who you are and who I am.
1. I would like to see your GAAP ( general acceptance accountability principles ) which is your paper trail from where/when it came directly from your account.
2. I also want to know who is the original creditor?
3. I am also requesting the Individual Masterfile ( IMF ) pursuant to 15 USC 1681G this should contain every payment I ever made, the original wet signature contract, not a copy or printouts, it should also contain info on where you got it, how you got it, and when it was stored. If dont get this its a violation 4. Also I do not recall you CLEARLY and CONSPICUOUSLY disclosing to me the CONSUMER my right to opt out according to.
|
| 09/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My ex husband took out a automobile loan in my name - after seeing it on my credit report he agreed to make all payments. We had a divorce settlement in 2020 which he took full responsibility of the debt. The automobile was financed under my name and social- it appears solely on my credit reports. At the beginning of the pandemic the company sent emails to consumers encouraging to call in and set up payment arrangements if necessary. I called in and asked to extend my due date to the XXXX - not a partial payment arrangement. She said that wouldnt be a problem. I asked her if payments would be marked late- she reiterated that it will NOT as long as it is pod by the XXXX. After years of paying - 4 months ago over 5 late payments appeared on my credit Report in the midst of a mortgage approval and three weeks away from closing. My credit score went from XXXX all the way down to XXXX and I will seek legal action if they dont resolve this. They are claiming that the payment for the XXXX was supposed to be a one time payment and that makes no sense, I record every call between me and this company after a bad experience with them years ago. I would like to upload the recordings along with my dashboard so that you guys can see the timeline of how they have been financially abusing my credit report as well as my loan officer can testify to this that this is complete consumer financial abuse by a company that is known to do this. They have no customer service, their representatives are limited educated individuals trained in collections. The judge ordered my husband XXXX XXXX to take over that and responsibility of this account, I sent in a copy of the divorce settlement and called in over a year ago - their response to me was that they have no department that deals with us.
|
| 01/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from XXXX XXXX in XXXX of XXXX. At the time being a single mother with XXXX young sons, one of whom was very sick I needed reliable transportation to get my son back and forth to medical appointments and I couldn't get a car loan anywhere else. The car I was driving had a rusted out frame. XXXX XXXX guaranteed car loans through Credit Acceptance so I took the loan because I had no choice. I financed approximately XXXX with Credit Acceptance Corp. Over the course of the loan I paid over XXXX. By XXXX of XXXX the car was rusting out and I traded it in. However the balance of the loan had to be rolled over into my new loan with a different company.
What credit acceptance showed on their website as owed from month to month vs what showed as owed on my XXXX credit report never matched. The credit report always reflected less than what credit acceptance 's customer portal showed I owed.
In addition during XXXX auto lenders were not supposed to report late payments as long as you contacted your lender and made payment arrangements. I contacted Credit Acceptance when I fell behind by two payments and made payment arrangements. They continually reported my loan as late. However, I stayed with my payment arrangement and brought my loan current. When I contacted Credit Acceptance regarding this they ignored me and failed to make corrections.
Having a loan with Credit Acceptance not only harmed my credit because of their unfair practices and failure to make corrections when the reported inaccurate information, but I believe it also cost me thousands of dollars in additional fees that were not disclosed in my original loan documents. I would like the corrections made to my credit report now and to be refunded the amounts that I was overcharged.
|
| 08/26/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Leased a car at XXXX XXXX XXXX in XXXX of XXXX for $ XXXX, 3 months later car completely shut down with a gas leak. Took for inspection and was advised there is over $ XXXX of damage.
Reached out to XXXX XXXX XXXX multiple times with this information and no call back, left a XXXX review, the review was deleted.
Called Credit Acceptance explained this information to them was advised there is nothing we can do, you still have to pay Called the warranty company XXXX XXXX was advised they can take a look at it, when asking what location they accept. Was advised they dont have any location list, and I was to find a location myself I asked how am I supposed to that. They advised I dont know Called credit acceptance back and advised them of warranty not being honored. Again was told that still has nothing to do with the amount you still owe and you have to pay While not being able to drive the car at all due to dangerous conditions, I was still paying my monthly bill.
In XXXX my husband lost his job and was not able to pay full payments. Called Credit Acceptance and was advised I could pay {$100.00} today {$100.00} in 2 weeks leaving my balance at {$800.00} on XX/XX/XXXX but I could pay {$460.00} till its completely paid off.
I paid {$500.00} towards my {$800.00} bill in XXXX but my online account did not reflect that payment stating I was late on my {$400.00} XXXX payment.
I called Credit Acceptance and explain above and was told how I paid is wrong and they have no way of correcting the online account and I would still owe XXXX payment Not what our agreement was at all and now my bill for XX/XX/XXXX is {$1000.00}.
The numbers are not matching at all.
No emails of our conversation has been mailed, no care for the dangerous cask leak, no care for anything.
|
| 06/09/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
XX/XX/2021 around XXXX o'clock in morning my vehicle was repossessed by XXXX XXXX XXXX. Credit acceptance violated my consumer rights as federal protected consumer I never discloses to me the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under. They never given consumer the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party. I never gave explanation of how the consumer can exercise that nondisclosure they did not follow the law. Pursuant to 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option I fear for my life disclosing my personal information to nonaffiliated third party
|
| 02/20/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I purchased my vehicle from Credit Acceptance Corporation in XXXX 2013. I recently fell behind on my payments by 45 days. On XXXX XXXX around XXXX XXXX XXXX. they repossessed my vehicle. I was supposed to be notified by letter 24 hours prior to this according to NY State law. The person who picked up my vehicle said to give him a call when I paid and I could pick it up after the loan company sent a release. I called Credit Acceptance immediately and was told I owed {$670.00} ( XXXX payments plus late fees ) I made and arrangement to pay on XXXX XXXX, which I did ( less than 48 hours later ). I was told by the loan company that I could pick up my vehicle and to call the towing company to make arrangements. When I called I was told that my vehicle had been picked up by the auction company that morning. I made 5 more calls to Credit Acceptance on Friday trying to locate my vehicle. I was first told it was n't at the auction house yet. I requested an address, which they said they could not give me. I was then told they could not contact them and Someone would call me back, which they never did.. Finally I was told that they were closed for the day and to call back Monday. I called 3 times Monday XXXX, XXXX, and XXXX XXXX finally getting my vehicle released. I was told it was now in XXXX, NY ( XXXX miles away ). I made arrangements to pick it up Wednesday XXXX. I was told that the plates had been removed and to contact the towing company in XXXX, NY. My issue is that I had to make a total of 13 phone calls, I was charged {$40.00} to get my plates and personal effects back from the towing company. I now have to take an afternoon off work to travel to XXXX, incur fuel and toll charges AND I was charged an additions {$85.00} by my loan company for transportation.
|
| 03/09/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Older American |
|
In XX/XX/XXXX I purchased a XXXX with over XXXX miles on it from XXXX, a used car dealership located on XXXX in XXXX, NY. It had a high monthly payment, but I needed a car to get to and from a part time XXXX position and was credit was not great so I signed. The beginning of the XXXX month the called stopped on an expressway ... if I did not pull over quickly, I would have been in a horrible accident.
It was towed by this XXXX and I was told it needed a belt and alternator. They fixed it with no charge to me. Next, I am informed that XXXX went our of business and that XXXX ( located on XXXX, in XXXX., NY was now taking over for them. Now they told me I needed an oil change, some filter, etc and I paid {$160.00} for this since these items were not under warranty.This same thing happened again twice at about 4 months ; car was towed again to the XXXX since they took over for the defunct XXXX. I know it was electrical, but XXXX would not admit to it. Whatever they did to my car and would not admit, the car was OK ... no more stopping and shutting off. By XX/XX/XXXX I needed a new battery and paid over {$200.00} for it. This XXXX has ( 3 ) batteries, 1-in front ; l in the rear ( trunk ) and one running along the undercarriage which I was never informed about. Next by our first storm, I needed tires, all four for this car. By this time, I had this vehicle for about 7 months.
If I keep this car ( on a 5 year payment plan for $ XXXX ), I would be paying at the end of 5 years, {$16.00}, XXXX for a car which I found out is only worth at max. is {$3300.00} On XX/XX/XXXX, this vehicle was rear ended by a snow plow ... the driver had no insurance for Business Use! Credit Acceptance wanted it fixed by who ever. I will have to take this truck and driver to court.
|
| 05/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I was sold a truck illegally its been welded on the frames the welds are rusted and shifting on the frame, the first day I got it the differential broke so I had them fix it and they told me there was nothing else wrong with the vehicle. Got it back my headlights never worked only the highbeams, the clocking in the steering column never worked the a arm was also welded crooked onto the frame illegally, The swaybar links were bent so when we put new ones on the whole front end popped off and we had to put the bent ones back on, found out that the truck was dog walking meaning the frame is twisted, go to a mechanic who then put it on a highlift said that the truck was definitely in an accident and it was never reported Ive got pictures and paperwork from the mechanic end it says that its been in an accident. I get more than eight calls a day from their loan sharks, I went down to Arizona from Colorado to try trade in the truck and the guy at the dealership laughed at me in the face and said that I am liable for everything and Still try to sell me another lemon off of his lot. The check engine light came on two weeks after I got the truck back, hes also not willing to fix the truck as well. I asked them if they can just take the truck back because I didnt want it anymore and I wasnt going to pay for it anymore and they told me that it doesnt matter that they were going to still hold me liable for whatever the truck is worth after an auction. But that they were going to put the truck back on the street its going to kill someone because it is illegally welded on the frame it should be in a junkyard!!!
Hurt my credit, Lied about the price, Bogus or hidden charges, Low quality product, Collections issues, Bad customer support, Robocalls, Won't let me cancel
|
| 04/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Some recent identity theft has caused me to look deeper into my credit report. I have attached a screen shot of fraud alerts on all 3 credit bureaus. During this process I have noticed several inquires I do not recognized and are UNAUTHORIZED. One of them being by Credit Acceptance marked XX/XX/XXXX on my XXXX report. I tried to contact Credit Acceptance directly through certified mail on XX/XX/XXXX. The letter was mailed to the mailing address listed on my credit report. I have attached the certified receipt. It was delivered to Credit Acceptance XX/XX/XXXX via certified mail. It has been well over a month and I have not received a response from them. Thus I am assuming they have no such documentation to pull my credit. I do not recall giving anyone at your company permission to pull my credit. I have not applied for credit with your company. Please respond and include a copy of the application with my signature giving you permission to pull my credit, as per the FCRA. The application must state that I agree to give your company permission to pull my credit report. If you do not have an application with my name and signature on file, you are required by law to immediately contact the credit bureaus and remove the hard inquiry from my credit file. If you argue that the approval was given over the phone, then I expect a print out of the full details of the conversation be sent to me, as well. If you argue permission was given through an other company I expect you to provide documentation of that too. I have attached a FTC advisory opinion as to what is considered permissible purpose and what is considered " written instructions '' that are required by the FCRA. I request you provide documentation to meet this criteria. https : //www.ftc.gov/XXXX
|
| 01/06/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I bought a car from XXXX XXXX on XXXX/XXXX/XXXX. The vehicle purchased was a XXXX XXXX XXXX with XXXX miles. I drove the car home and it stalled on me and was hard to restart once I made it back to my residence. Once I got it restarted it drove a bit but was hard to restart once I shut it off and tried to crank it up again. The next day it barely cranked over after numerous attempts it finally caught. I received a call from the lending bank ( Credit Acceptance Corporation ) and they wanted to verify my information before funding the deal. I did not verify my information with them because of the problems I just inherited. So I spoke with the rep for XXXX minute or less on XXXX/XXXX/XXXX. XXXX XXXX called immediately after hanging up with CAC and wanted me to call them back and verify my info and I said I could n't and was told to tell the bank I gave {$3000.00} for a down payment. However, I did no such thing. I gave XXXX XXXX a {$700.00} down payment and was scheduled to make another payment of {$500.00} for a down payment not {$3000.00}. They submitted paperwork to CAC stating I gave {$3000.00} in cash and that is a lie. CAC went through with the verification process without my consent and funded this deal and I have a account open with CAC where I am on the hook for {$18000.00}. This I found out after I took the car back to XXXX XXXX on XXXX/XXXX/XXXX and told them I did not want the car because of the issues I had the first day taking it home. They told they would look at it and fix it but I told them do n't bother I do n't want the car anymore because the deal was not completed ( verified by the bank and I ). XXXX XXXX lied about the down payment I gave, CAC accepted the lie and I am told I am stuck with the product of a fraudulent deal.
|
| 05/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I am writing to get assistance with XXXX XXXX. I XXXX with the Delaware XXXX XXXX XXXX XXXX XXXX XXXX Battalion in support of Operation Enduring Freedom ( Spartan Shield ) in XX/XX/XXXX. I got divorced prior to leaving for XXXX. This vehicle does not belong to me. My credit report shows that there has not been a payment for this vehicle since XX/XX/XXXX. 18 months of late payments have been reported. This derogatory item is negatively affecting my ability to use my VA loan to purchase my first home along with causing me anxiety due to the adverse impact is has on my credit score. I was discouraged upon my return from XXXX in XXXX of XXXX, to find that my credit score was severely damaged by a vehicle that does not belong to me. 50 U.S. Code Chapter 50-Servicemembers Civil Relief declares in the case of a member of the XXXX XXXX, includes service under a call to active service authorized by the President or the Secretary of XXXX for a period of more than 30 consecutive days under section 502 ( f ) of title 32 for purposes of responding to a national emergency declared by the President and supported by Federal funds there is 3952. Protection under installment contracts for purchase or lease and 105 Stat. 39, related to protection of persons secondarily liable. I am filing this complaint against Credit Acceptance for violating my rights under the Servicemembers Civil Relief Act. I attempted to resolve this issue myself. Please address this matter immediately. I am asking that Credit Acceptance delete this item from Transunion, Equifax, and Experian immediately and permanently. As a XXXX, I have served my country honorably and would like the opportunity to live a full and productive life with credit in good standing in the country that I serve.
|
| 12/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
Servicemember |
|
Got van from XXXX XXXX XXXX XXXX, CO on XX/XX/XXXX. I only had the van in good working condition for 4 months. Vehicle had warranty for XXXX miles. When I got the van, I drove home and the next day I notice the miles was wrong from the warranty contract. I asked XXXX XXXX XXXX to removed the warranty but I was told I cant but they did give me some money back. But thinking about it, it doesnt equal the amount of money it collected with interest. The reading on the contract had XXXX Miles on it but the actual miles on the van was over XXXX.
The van transmission started acting up in XXXX, I called XXXX XXXX XXXX and told them about it. They said call XXXX XXXX XXXX, I called them and they told me to drop it off at XXXX XXXX service. I got a call from XXXX XXXX service desk, and was told XXXX XXXX declined the service and said I was out of warranty. I was told I would pay over {$5000.00} to get it fix. I didnt have the money and Covid was going on. I called Credit Acceptance and told about it. They said nothing could be done. In XXXX, I called Credit acceptance and did a voluntary surrender of the van. I paid the fee for the van and told XXXX XXXX that it was going to be repossessed and the company going to pick it up. Couple week went by, I get a call from XXXX XXXX saying the van still there and its collecting storage fee. We had no choice but to bring it back to my home. I called XXXX XXXX again, telling them the location of the van and its still parked here. I feel like they dont want to pick it up, they want to keep collecting the APR and late fee. I stop paying in XX/XX/XXXXXXXX and to this day it shows as open and Im being charged {$15.00} late fee each month plus interest. It also has been hard for my credit, I have 41 late 120 days.
|
| 09/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I recently pulled my credit report and saw multiple unauthorized inquiries on my report. These unauthorized inquiries are in violation of the Fair Credit Reporting Act 15 U.S.C 1681. 15 U.S.C 1681b states A person shall not use or obtain a consumer report for any purpose unless 1. ) the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section ; and 2. ) The purpose is certified in accordance with section 1681e of this title by a prospective user of the report through a general or specific certification. 15 U.S.C. 1681b ( f ). I have never authorized any transactions with the following company ( Credit Acceptance ) As well as I do not have an account as defined under 15 U.S.C 1693 ( a ) 2 with ( ( Credit Acceptance ) of any sort.
In regards to The company ( Credit Acceptance ) has misused the private/personal information associated with my personal consumer report by using my information for personal financial gain for the betterment of their company. They ignored my communications & refused to cease and desist obtaining my personal/private information from any credit reporting agency. The company refused to remedy the matter professionally without any trusted third parties having to intervene into the matter. In addition to the rampant fraud & identity theft the company ( Credit Acceptance ) keeps taking part in they refused to pay me the consumer/beneficiary the entitled payment that was compensation for the violation ( s ) that kept recurring. I also gave them written notice that if such attempts kept being made against me the consumer/beneficiary that there would be legal actions taken. And it should be taken very seriously as this matter is represented in a trust matter.
|
| 04/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hi, My name is XXXX XXXX, I have an auto loan listed on my account as well as several inquiries that are not mine. I have filed an affidavit with Federal Trade Commission as well on this matter. I am asking this information is removed from all 3 credit bureaus in accordance with 15 U.S. Code1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft not later than 4 business days after the date of receipt.
These accounts should not be on my consumer credit report and under 15 U.S. Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I DID NOT, AT ANY TIME, give any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights. NO CONSENT IS IDENTITY THEFT and am requesting the deletion of the accounts listed VASTLY from all 3 bureaus.
Fraudulent Accounts CREDITACPT XX/XX/XXXX {$13000.00} XXXX Fraudulent Inquiries XXXX - XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXXXXXX - XX/XX/XXXX XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX- XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX - XX/XX/XXXX
|
| 10/28/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I took a loan out for {$15000.00} approximately in XX/XX/XXXX. The car payments were being made automatically out of my checking account.
In XXXX I'm told that I'm being sued from credit acceptance XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX through XXXX XXXX XXXX in XXXX XXXX XXXX XXXX XXXX, XXXX, WI XXXX I told XXXX XXXX XXXX that I wasn't aware the payments were not being made. Granted I should balance my checking, but I know the amount of money approximately going on so I know I'm safe.
I never received any notices from credit acceptance stating they were going to repossess the car so I was confused. XXXX XXXX XXXX set me up on a payment plan for {$650.00} s month. I told them that amount was too much they said that was all they could do. I wasn't able to come up with the {$650.00} however the next month I post dated a check for {$650.00} to catch up.
{$650.00} is too much but I was forced that amount for payment. Now my case has been reopened.
I wasn't treated right by credit acceptance when I tried explaining the situation. I never received any paperwork from credit acceptance. Upon my own investigation I found out that credit acceptance used my insurance agents address for my address. This would explain why I wasn't getting paperwork from credit acceptance corporation. If I was that far behind on my car payments then I would have received a car repossession. I haven't used XXXX XXXX in XXXX XXXX for my insurance in years. I can't help that the loan was set up with the wrong address.
Please help me. It's not right that a company can say they tried contacting you and sent you multiple letters when they entered the wrong address in their system from the start of the loan. Then years later they lie and say they sent me letters.
|
| 09/01/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I Have Been A Victims Of Identity Theft upon getting denied a credit union. I have reviewed my credit reports, and I have accounts that were opened in my name, Debt collectors mailing me stuff in the mail. I lost my social security card and drivers license on approx XX/XX/XXXX, Since then I have reported the identity theft to the social security administration and got a new drivers license, the accounts that are identity theft I will list below XXXX 1 ) XXXX XXXX XXXX opened on or about XX/XX/XXXX 2 ) XXXX XXXX XXXX opened on or about XX/XX/XXXX 3 ) Credit Acceptance Corp ( auto ) opened on or about XX/XX/XXXX 4 ) XXXX XXXX opened on or about XX/XX/XXXX 5 ) XXXX XXXX XXXX opened on or about XX/XX/XXXX 6 ) XXXX XXXXXXXX XXXX opened on or about XX/XX/XXXX 7 ) XXXX XXXXXXXX XXXX opened on or about XX/XX/XXXX 8 ) XXXX XXXXXXXX XXXX opened on or about XX/XX/XXXX 9 ) XXXX XXXXXXXX XXXX opened on or about XX/XX/XXXX 10 ) XXXX XXXX Date Filed XX/XX/XXXX XXXX Accounts that are open fraudulently are listed below 1 ) XXXX XXXX self lender opened onXXXX 2 ) XXXX opened on XX/XX/XXXX 3 ) XXXX XXXX XXXXXXXX XXXXXXXX opened on XX/XX/XXXX 4 ) XXXX XXXX XXXX XXXX opened on XX/XX/XXXX 5 ) XXXX XXXX XXXX XXXX opened on XX/XX/XXXX 6 ) credit acceptance corp opened on XX/XX/XXXX 7 ) XXXX XXXX XXXXXXXX XXXX opened on XX/XX/XXXX 8 ) XXXX XXXX date filed XX/XX/XXXX XXXX Accounts that are open fraudulently are listed below 1 ) XXXX XXXX XXXX opened on XX/XX/XXXX 2 ) Credit Acceptance opened on XX/XX/XXXX 3 ) XXXX XXXX opened on XX/XX/XXXX 4 ) XXXX XXXXXXXX XXXX opened onXXXX XXXX XXXX 5 ) XXXX XXXX XXXX opened on XX/XX/XXXX All of these accounts were not authorized by me. I also have multiple inquires on all my credit reports that were not authorized by me
|
| 07/10/2019 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
On XX/XX/2019 I sent Credit Acceptance and XXXX XXXX XXXX Company a dispute letter disputing the repossession listed on my credit report and requesting all documentation pertaining to the repossession. On XX/XX/2019, I received a summons to appear to court on XX/XX/2019, at XXXX XXXX.
On XX/XX/2019, I contacted Credit Acceptance Attorney who is representing them by the name XXXX XXXX XXXX. I spoke with XXXX to see if I could get the court date changed due to me not receiving proper notices and short notice to attend court. I did not hear back from her so I sent a response to the complaint that was filed against me to XXXX at XXXX and XXXX via email at XXXX and handle delivered a copy of the response to the complaint to the State of TN , County of XXXX. Next, I sent a SECOND NOTICE to Credit Acceptance requesting the repossession information that's supposed to be provided to the consumer by law.
We appeared in court and they reset the date to XX/XX/2019 at XXXX. The attorney 's for the plaintiff stated that they had already sent the information out to me but they did not have the correct address on file the first time according to XXXX at XXXX and XXXX who verbally stated that all of the information had been sent at the time of collection to the other address at XXXX XXXX XXXX but not XXXX XXXX XXXX. The court stated they wanted to give them an opportunity to send me that information.
They are attempting to sue me for {$10000.00} plus contractual interest accruing 10 % totalling {$870.00} plus contractual attorney fees {$2200.00} for a total judgement amount of {$13000.00}.
This is the second attempt and Credit Acceptance have failed to send me the information requested pertaining to the repossession listed on my credit reports.
|
| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The contract was executed & filed without my review from the dealership XXXX XXXX XXXX XXXX, XXXX, NC ) on XX/XX/XXXX.
Credit Acceptance ( Furnisher ) contradicts the contract, stating XX/XX/XXXX, was the initial delinquency, XX/XX/XXXX is the actual XXXX delinquency date.
Credit Acceptance stated my account was opened in XX/XX/XXXX, in contradiction my account was open XX/XX/XXXX, and XXXX payment was made XX/XX/XXXX.
XX/XX/XXXX & XX/XX/XXXX, Credit Acceptance failed to report payment delinquency information on credit reporting payment history.
Credit Acceptance is furnishing re-aged payment history reference " payment history legend. '' Credit Acceptance " Payment history '' does not show XX/XX/XXXX payment & XX/XX/XXXX delinquency.
Per XXXX online credit file, Credit Acceptance is furnishing 120 days delinquent which is inaccurate and re-aged payment history. The account was delinquent since XX/XX/XXXX. I never made any additional payments.
Referencing the 1st page attached, Credit Acceptance is redirecting me to address inaccurate information on my credit file to XXXX, in contradiction it the furnisher responsibility to forward accurate and complete information to the CRA 's under FAIR CREDIT REPORTING ACT / REGULATION V. Section 623 of the FCRA and Regulation V generally provide that a furnisher must not furnish inaccurate consumer information to a CRA, and that furnishers must investigate a consumer 's dispute that the furnished information is inaccurate or incomplete. For this reason, Credit Acceptance has deliberately violated REGULATION V. Section 623 of the FCRA and Regulation V & need to remove this item from my XXXX credit file similar to XXXX & XXXX who immediately removed this derogatory item from my credit file.
|
| 06/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have been on a payment plan with credit acceptance for years. I really had no idea how much I was over charged for the car by dealership due to only being able to use credit acceptance. No matter how much I struggle I strive to get ahead of the loan so it does not continue to ruin my credit. While on a payment plan I asked several times for late fees and previous repossession fee be reviewed. My remaining balance is XXXX. Even after putting all my income tax I am still XXXX is past due. I am more than 80 % paid with this loan yet if I ask for the past due to be placed in the balance instead of past due on my credit report I am Told they cant help me and I can not speak with any other department but collections. I have explained and pleaded with them that I am trying to obtain better credit to pay the loan off or refinance but with the past due always reporting it makes my efforts of paying XXXX bi weekly seem like I will continue to fail with this company my initial balance was XXXX and I only have XXXX. Left to pay off which is primarily fee I really feel the past due should be able to be negotiated better than a constant negative impact on my credit for over 5 years. I am spoken to with great disrespect when I call. I am told I can not speak with anyone about loan charges or options to get caught up with past due other than making the biweekly payments. I feel this loan is predatory and I was charged over an estimate of {$10000.00} above XXXX XXXX value of car and the dealership told me it was because or the rules of credit acceptance and my credit worthiness which is just predatory and wrong I am a single mother and I work really hard. I feel as a consumer these types of loans keep consumer like me in a low credit range.
|
| 02/08/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Dear CREDIT ACCEPTANCE CO : XXXX ; In accordance with the fair credit reporting this account has violated my rights. 15 USC 1681 section 602 states I have the right of privacy. 15 USC 1681 section 604 A section 2 It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
|
| 06/14/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I contacted credit acceptance last month before my payment was due and explained that I needed to see if I could forward my payment to the end of the payments due to me not receiving my check last month. They told me I could instead pay them {$30.00} fee and they will extend out the payment over next three months after they told me they can not let that payment go to the end. I am in a forbearance with my mortgage already due to COVID and I explained that too them I paid the XXXX dollars and this month I have yet to receive last months due check and now have not received this months check as I have tried to correct this error I had to call credit acceptance again and explain that for the second time now Im last year and a half I have not received my check that I needed an extension or something. They told me not available and that my name and number will be put on the call list. Every day except Sundays for the last two weeks they call with an automatic system four and five times a day leave one message and keep on calling. I asked them to put a check on that since its a bit repetitive and they said they can not control who and when the machine calls out on debts owed. I said well that is a problem and illegal that once a week is more like a reasonable calling pattern. It still goes on four and five times a day. I have a call log on my phone showing times and lengths of messages. Its a bit to much. First you dont want to help out then when I do need a bit of peace and quite I get hounded by a machine calling me several times a day. I am done. I will pay as soon as my check clears my bank and I have actual funds to pay with instead of writing a bad check that cost me even more. As I am writing this they are even calling.
|
| 09/07/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
I called Credit Acceptance on XXXX XXXX2022 for payoff quote it was up to XXXX XXXX2022. Total amount was {$9200.00}. I called for another quote to possibly extend it until XXXX XXXX,2022. That payoff quote was {$10000.00}. I asked representative why so much, she said she didnt know, she asked my mileage at that time just as the first representative did on first payoff. On XXXX XXXX2022 I called back credit acceptance, paid loan off over phone with a representative. They did 3 transactions of {$2500.00} dollars and 1 transaction of {$1700.00} and also charged my bank account {$9.00} for each transaction. At that time once it was completed the representative told me I would be getting a refund for vehicle service contract I had cancelled that same day. He told me I would get letter in mail and I should get most back because I never missed any payments and Im paying off early. I received letter stating I would be a cancellation refund of {$1700.00} dated XXXX XXXX2022. I called on XXXX XXXX2022 asking status of refund representative then told me I would be only getting {$95.00} back that they put it towards what I owed. I talked to supervisor she said the 2nd quote representative didnt ask me mileage I said you record your alls she said yes I said then listen to it because she did ask me. She said she wasnt changing it. I paid all interest, finance charges, rebate charges. And paid loan early I believe I should be paid full refund. I asked supervisor how did they come up with the amount of {$95.00} because that was my weekly payment.She had no right answer. I kept asking her I pay a loan off a year and half early never late, and all interest finance charges and they try give me a lousy {$95.00}. I said they are crooks.
|
| 02/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I sent Credit Acceptance a tender of payment in the form of remittance transfer from your very own payment book that you provided, XXXX XXXX payment ( 15 USC 1693o-1 REMITTANCE transfers ) by certified mail to which you indicated in the first complaint response, that you do not honor legal tenders as well as never sending them back to me, if in fact you claim that you did not redeem. ( 18 US code section 1951 ) Which also proves that your inaccurately reporting that you received no payment is a complete deception. ( UCC section 3-306 ; UCC section 3-307 ). Credit Acceptance continues to insult my knowledge of the Federal Law, Consumer Law as well as Color of Law and Private Law. Fist violating my rights to " '' no obligation to a debt that was fulfilled by my very signature as principal. HJR 192 PUBLIC LAW 73-10. Violation of 15 USC 1611. Credit Acceptance is trying to cover up the fact that XXXX XXXX XXXX committed fraud in several aspects. I have proof for the IRS that I indeed was given another consumer 's transactional receipts and contract. I also have proof that there was no email sent to me with the original contract from XXXX XXXX. They only send a copy of the warranty. I can prove that I never received a copy of the original contract as XXXX XXXX XXXX claims. XXXX XXXX was sent a copy of the information they provided me with which was not a copy of my original contract from our consumer transaction along with my rigjghts ( 15 USC 1692 ( g ). 15 USC 1692 ( e ) 15 USC 1629 ( s ). You were paid and my car should not have been stolen, 18 USC 8 FCA.USC 1692 ( e ) and the 4th amendment.15 USC 1605.Credit Acceptance violated my rights as a consumer and as the living authorized representative of my living being.
|
| 01/19/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I currently have a auto loan with credit acceptance since XXXX of 2016. It seem like they use bullying tactics to get their payments. I went to a In my opinion fraudulent scamming auto company to purchase a car in XXXX of 2016. When the told me I was approved they told me it was through credit acceptance. The never explained to my credit acceptance billing rules and regulations. They were instructed by credit acceptance to put an device I. The vehicle so credit acceptance can shut the car down when I payment was not received. During the time I first got the car I was working. Now I have a XXXX that has me on temporarily XXXX and payments comes twice a month which only comes out to $ XXXX monthly. I have called credit acceptance explain to them what 's going on and let them know my situation but they do n't even seem to care about a XXXX person all they want is their payment. Which I understand I do have the vehicle and it must be paid for. But if I 'm explaining what my situation is and is making payments when ever I receive my check they wo n't give me any leave way. There has been a time I was going for medical treatment and missed out on it because credit acceptance activated the device in the car which prevents it from shutting on for XXXX XXXX and some odd dollars that was n't paid. So it seem to me a person facing a life or death situation does n't mean anything to them more than their payments. They need to stop their bullying tactics and try working with their customers. If it was n't for that car being my life line I would just let it go. Like I said XXXX had that crooked car dealership let me know about this I would have never agreed to accept or sign off any loan agreement with credit acceptance
|
| 10/06/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchased a car with what was described as in house financing, using XXXX references, a hotel address that i had been at for one day, while unemployed and having an interruption in my plans for a place of residence.
The car dealership approved me. But misrepresented the terms for repayment. So I filed a prior request. The not actually in house finance company sent me a copy of the application packet they processed. From this I learned that my address, downpayment amount had been falsified and that they manufactured afditional references from their employees.
Upon contacting the finance company, they told me that since they had responded to my complaint they wouldnt bother to address my concerns of fraud. They suggested contacting the CEO 's office again, and when I did so, I was instead told of his desire to have my front door kicked in. These sorts of threats on the part of XXXX XXXX make it very difficult to address the concerns with Credit Acceptance Corp .
I am under the impression that their XXXX XXXX filing with the SEC describes their dealer purchase program where they allow dealers to utilize their warehouse lines to finance new loans and then immediately transfer up the notes. From the above I can surmize only that Credit Acceptance Corp actively encourages fraudulent practiced on the part of their dealer purchase program members, or would otherwise be more alarmed by reports of specific fraud.
Additionally, as a XXXX veteran who has been adjuciated as insane, I fear that I am more prone to being targeted by such predatory corporations. While the purchase took place in a state with laws designed to protect the insane, it seems that thus far the state laws failed to prorect me as a consumer.
|
| 08/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Recently, I did an investigation on my credit report which is caused severed XXXX upon and found unverifiable, invalidated, inaccurate, and questionable items that your agency didn't make sure it was reporting 100 % correct. In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate on my credit report and Under 15. U.S Code 1681 e ( b ) and 15 U.S Code 1681i ( 5 ) these accounts are in violation of not reporting 100 % accurate. The credit reporting agencies stated that these accounts were properly investigated and came back as verified. However, how is this true when there are several inaccuracies showing on my report? As a consumer, I request to know all the steps your agency took to insure these items were % 100 accurate under 15. U.S.C 1681i ( 7 ) Method of verification-Description of reinvestigation procedure.
Account info CREDIT ACCEPTANCE CORP Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Auto Loan Payment summary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PAYMENT HISTORY LEGEND Status Open. {$5400.00} past due as of XX/XX/XXXX.
Status updated XXXX XXXX Past due amount {$5400.00} Original balance {$11000.00} Monthly payment {$0.00} Last payment date XXXX XXXX, XXXX Additional info Responsibility Individual Terms
|
| 01/24/2024 |
Yes |
- Vehicle loan or lease
- Lease
|
- Repossession
- Company explaining amount owed
|
|
Web |
|
|
I had got a vehicle in out town Delaware, which the dealer was credit acceptance. I have purchased a vehicle in XX/XX/XXXX your contract was a little sketchy. They miss use my down payment by putting {$18000.00} that I put down for down payment knowing that I did not have XXXX I put down XXXX because of my credit score was XXXX at the time, when I XXXX XXXX to my second child, they came and repossessed my car because I was behind XXXXne month I stated to credit acceptance that was unlegally to repo someone car for a month! I wind up giving them XXXX to get my car. I had to go to XXXX New Jersey to pick my car up, They said I would have to keep up with the payments which the monthly payments with {$470.00} every month due to hard times, I had lose my job but continuing making payments here an there so they wont repossess my car again. They had my old address on the old contract which it was in XXXX New Jersey someway they wind up finding out about my new address which I never told them about the new address that I was at but still was making payments here and there yesterday they came while I was at work and repossessed the car without no email stating that my car was getting repossessed, I called the company. The company told me if I come up with {$700.00} that they will release the vehicle that I owe XXXX. I spoke to the company of last year that they agreement with me was to pay XXXX every XXXX week. My last XXXX payments of this year was in XX/XX/XXXX. This company has me in a fraudulent contract and was charge me with a high XXXX 18 % which the state of New Jersey doesnt have that high rate. They are being sued by the New York attorney for the fraudulent contacts they are putting their clients in.
|
| 03/16/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance Corp is a fraud. They have been adding extra fees to my credit report and Ive been paying attention lately. They apply all the money to the interest. My loan amount was {$13000.00} I had {$3500.00} down deposit. After all fees extra. I was left with {$11000.00} to finance. Ive been paying {$350.00} for 4 years straight. I had a problem one time and missed 1 late payment they came to repo my car. I said my checked just got cleared and had to wait for the bank to open to get the money and transfer it to my other bank, because I didnt have a card for this bank. The people would not listen.. They came at XXXX in the morning. I tried calling credit Acceptance but they were closed. So they replied my car. As soon as the bank opened I went and got the money deposit it and payed them off. To remind you bank opened at XXXX and they opened at XXXX I believed. So the car was at the place for 1 hr. They charged me {$700.00} to release my car. I only was {$43.00} late. So Ive been requesting pay off quotes before the payments were made. I make a payment and then request another pay off quote. When I made the request for the pay off quote my balance was {$3900.00} cent. I made a {$200.00} payment. I went back after 1 day after that payment and requested another pay off quote now my balance was {$3900.00}. So I made {$200.00} only {$0.00} went towards my balanced and added more. They are fraud. One day I requested my payment history. The guy sent me a link which was blocked. They said I needed a password to enter the link. I called and said they sent me a link and I needed a password and I dont have a password foe the link. They said they were going to get back to me. Never heard from them again.
|
| 01/28/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ive been disputing with credit acceptance for years now. Now my account is supposed to be closed and they will not remove the account off my credit. I was told by previous reps that once the account is paid off or have no balance it will be removed. Now that they agree to close the account they are not removing it off my accounts. For years they have been reporting inaccurate information and Ive been disputing it. They recently said they closed the account and the status should change they also say I dont owe anything. This information has been damaging to me I couldnt get another vehicle nor a home due to the reporting of repossessions which in fact it was repo XX/XX/XXXX. They reported repossessions each year each month on my payment history after they sold the vehicle. Ive asked for it to be corrected and removed over the phone just recently. They dont want to do either. I believe they willingly and knowingly know that they have been reporting incorrect information on my report they just dont want to fix it at all. I spoke with a representative XX/XX/XXXX who told me they dont have to remove the account off the credit seeing that I dont owe them. Even through the FDCRA you can modified, delete or permanently block this information they said they dont have to remove it. They also willing and knowingly reported false information which caused damage to my credit report. Which under the 15 U.S.C 1681-2 1 ( a ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( b2 ) A person shall not furnish information relating to a consumer to any consumer reporting agency if
|
| 08/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
To whom it may concern.
My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX My SS # XXXX My DI # XXXX XXXX XXXX XXXX XXXX I'm attaching copies of my SS and Driver 's license for verification purposes.
There is a item on my credit report which I believe it's purposely being reported erroneously but it is hurting me tremendously.
I purchased a XXXX XXXX from a now out of business car dealership, for the better part of two years, I continued to have mechanical issues with the XXXX, having to bring it to the dealer for repairs, finally after a year and a half, the engine collapsed, they refused to fix the problem I immediately called the XXXX XXXX, they completely ignored me, so I voluntary surrender the XXXX.
XXXX stopped their collection efforts, and sold the account to Credit Acceptance Corporation XXXX XXXX continue to show this account as opened, and are reporting it as a late payment every month, and you know how devastating that is when you are trying to rebuild your credit.
I'm not sure what the legality is of what they are doing, but I'm certain it's not being reported truthfully, yes I had a loan, albeit for a damaged car, yes I turned it in whether they categorized it as a repo or something else, but it should have been closed and perhaps show it as a charge of, I'm not sure, but then try hey sell it to credit Acceptance corp, and they are purposely misreporting it as an open account in order to hurt my credit even more.
I am pleading with you to please correct this situation or perhaps if I'm wrong, inform me of how to best address this problem.
I have hired two credit repair companies and all they have done is steal my money, please HELP.
Respectfully XXXX XXXX XXXX
|
| 01/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XX/XX/2019 I informed Credit Acceptance that this account did belong to me yet they delivered documents that were clearly result of identity theft as the application did not have my signature. Also requested a copy of driver license that was provided yet Credit Acceptance could not provide this as either. Credit Acceptance is continuing to inaccurately report incorrect information on to my credit file. Now I am requesting what date was such vehicle repoed and where was it repoed from. Also what remedies were used to contact me to make me aware of such. I am writing in regard to the above referenced accounts and transactions.
This vehicle was repossessed by Credit Accpetance in the State of Texas on or about, a date that I am unaware of due to it was not my vehicle nor the signature on the contact is mine. However under the laws of the State of Texas UCC 9.506 and State XXXX and XXXX statutes a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to.
Please provide copies of the legal notices and proof of the commercially reasonable manner of the resale of the subject vehicle.
If no such proof is provided within 14 days from receipt of this notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA.
In addition, if you singularly or severally fail to comply with the above requests, I reserve the right to seek damages against all parties, under all available State and Federal statutes and UCC - 9 remedies.
|
| 12/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Creditacceptance has aquired full rights title interest on a vehicle that ive purchased through XXXX XXXX. Theyre operating fraudulenly and they know it.
Facts : on XXXX ive purchased a vehicle from XXXX XXXX/credit acceptance. I've entered into this contract without full disclosure. XXXX XXXX credit acceptance knowing and willingly took advantage of me and my consumer credit. I was given false and deceptive information. I was told that a downpayment of {$1900.00} was needed in order for me to drive off the lot. XXXX XXXX/ Credit acceptance, failed to clearly and conspicously disclose to me that a Finance charge, WAS the SUM OF ALL CHARGES, and never informed me of my RIGHT to include my insurance into the finanace charge. I was never given notices that comes along with consumer credit transactions. I was never informed of my right to rescind either, full disclosure of my right to rescind.2 ). Transparency regarding the process of the consumer credit transaction/application being the financial asset. 12 CFR 360.6 ( 2 ) as well as self liquidating paper, 17 CFR260.11b, False and deceptive information 15 USC 1692e and 15 USC 1605 and 15 USC 1635 ( a ) and 15 USC 1611 ( 1 ) ( 3 ). Due to the facts of said violations affiant rescinds the contract with XXXX XXXX Creditacceptance , wgich was sent via certified mail return reciept. Credit acceptance knowinlgy is damaging my reputation has caused me extreme emotional distress and placed me in a state of XXXX, fear, and uncertainty of the financing system. I have wanted to buy a house but now i can not due to the negative actions of creditAcceptance and thier reportings on my consumer report, which ive never given written consent for them to do so.
|
| 05/16/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
I purchased a used car for with a purchase price of less than XXXX. They used Credit Acceptance Corporation to finance my loan. The interest with them was around XXXX which was extremely high. I had major issues with the car. After the struts were done by the dealership, the car literally had to be welded back together due to the fact that it was too dangerous to drive. On top of this, they installed a Starter Interrupter Device on my car which I was not aware of. I was not informed of this, instead, I was told that there would be a system if the car were to get stolen. I found out that there was a tracking device that was put onto my car without my knowledge that was " wired '' from the pedal to the steering wheel. The problem is that the device was malfunctioning and becoming very dangerous for me to drive. I called CAC back in 2019 to inform them of the dangers of this and they would not give permission to the dealership to replace the device or remove it. The device became more and more dangerous and started causing electrical issues with my car to the poinXXXX I was getting XXXX XXXX from the pedals in the car from the wiring. There was literally a live wire coming from the device. I wound up in the XXXX and XXXX XXXX and have racked up over XXXX in medical bills and I have a car I can not drive due to the fact that it is too dangerous. The mechanics told me that the device screwed up the electrical system in the car and the one mechanic said that it had a live wire coming from it and that is why I was getting XXXX and XXXX from the car. These devices can be dangerous and Credit Acceptance knew about the issues and would not do anything to fix this until the car was paid off in full.
|
| 01/08/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was notified that XXXX XXXX XXXX XXXX, Credit Acceptance Corporation, XXXX XXXX XXXX, XXXX XXXX has knowingly and unlawfully committed fraud under U.S.federal law Code Chapter 41 Title 15 Section 1605 and Title 15 Section 1635, Part B.
I discovered that the truth to disclose U.S. federal law Title 15 Section 1635 has been violated. I have the right to rescind the contract at any time. I rescind the contract for the sale of a XXXX XXXX XXXX XXXX, white XXXX with date of sale milage of XXXX, stock # XXXX, VIN # XXXX. A down payment was requested, GAP insurance and CPI full coverage insurance. I submitted {$2500.00} cash to complete the bill of sale they accepted. I was notified that no amount of down payment should have been requested and added in the sum of all total charges. The fact listed in US federal law Title 15 Section 1605. Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction.
XXXX XXXX XXXX XXXX, failed to disclose the legal law I could rescind contract and also due to your request to pay a cash down payment and a cash out of pocket purchase of insurance. The fact listed in US federal law Title 15 Section 1635. I am requesting the full refund of the sum of all total charges and return all down payment, finance amount including finance charges and additional insurance purchased on XX/XX/XXXX.
|
| 05/22/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/2017 I went to a used car dealership XXXX XXXX Vehicles in XXXX, GA. The dealer ran my co-signers and Is credit which at the time was reporting in the very high 600s to the low 700s on multiple credit checks. I was told that because I had no auto loan score and our age that the only place that would accept me is Credit Acceptance. I received one of the highest APR rates, 22.99 % for a used car. To my understanding this was a consumer credit transaction. I later learned there was much deception in the contract. Upon reading and understanding law I learned that a consumer credit transaction can not include cash. Pursuant 15 USC 1662 ( b ). There was a down payment given of {$2000.00}, as well as a vehicle trade in during this transaction. I called the company multiple times trying to understand how they came across the numbers but, all I was told was that I had to speak to the dealer. When speaking to the dealer I was reverted back to credit acceptance. I was told Id be financing XXXX and I sat in front of a computer, directed to type in initials wherever XXXX XXXX directed us too. I was told I needed to hurry so the loan could process and me being a first time dealership lease user I trusted the process. I legally did not sign any documents with my initials, everything was signed electronically. I did not see anything explaining the XXXX rate, nor did any representative explain to me. XXXX XXXX also signed me up for services that I was not made aware of like GAP Protection ( {$920.00} ), and when trying to access this service I was given the run around on whether I had a valid policy. I was in two physical accidents, and couldn't access this GAP program I was already paying for.
|
| 07/28/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In 2015 XXXX XXXX who is now deceased and can not face charges stole my identity and my daughters identity XXXX XXXX. He and his daughter pretended to be us and open this car loan with Credit Acceptance XXXX, he tried to open it in just my name until he realized I didnt have a drivers license and I dont drive so he took my daughters information. We lived in a family house at the time and he had access to search and get what he needed to do this when we were gone. Im tired of fighting this. XXXX XXXX is tired of fighting this. She reached out to his wife and she told the truth and made a complaint but Credit Acceptance pretended like they didnt know what she was referring to when she put the account number she was referring to in the report. These people have our names on this signed by someone else and just holding us responsible for something we had nothing to do with. Remove this fraudulent account from our credit report. XXXX XXXX is deceased and not able to deal with consequences of this. He wrote a letter or had his daughter write a letter pretending to be my child. How can you prove thats my child, its a letter that could have been written by anyone. She did not write it. We have no liability for this account and tired of trying to take it on. Credit Acceptance is a money hungry company and dont care who they hurt. When we are explaining to them how this happened and we did not do this because XXXX XXXX signed our names on it its automatically us. No show me us in there signing it. You cant because we were not there. Delete this account from my credit report report and XXXX XXXX credit report immediately. If I had a driver license I would not do business with a company like this.
|
| 02/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I was approved for a {$35000.00} loan for a XXXX XXXX XXXX with XXXX miles on it at purchase time which was in the month of XX/XX/XXXX. My monthly payments were {$850.00} a month. I did this with the understanding that this would improve my credit and overall help me even though my monthly payments were so high. I managed to make it seven months. I had employment change which i called and they did not offer any type of payment arrangement for me at that time. I got behind on my car loan, I then called again begging for a solution. That when I was told that I just needed to surrender the vehicle. Which I did. My car sat and they just kept sending me late bills and no one ever came to get it. I called multiple times thereafter and at each call they were just seeking payment for my past due balance and I had to explain each time that I had already surrendered the vehicle a month prior. To which i went through the entire process of setting that up and still yet another two weeks went by. They just finally picked up my vehicle yesterday XX/XX/XXXX after I called wondering why it has taken three months and multiple calls to get my car picked up to auction off. I am very upset and saddened that I paid consistently an insane amount of money only to be told they couldn't work with me when i had sudden health issues and job change. Now I am not only out a large amount of money, my credit is ruined and I no longer have a vehicle of my own as a mother to children this is very discouraging. This was my way to rebuild and they made it impossible. There isnt enough help for us middle class people trying to live life by a number to have anything in life, a.k.a a credit score. Someone please help me.
|
| 06/04/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
When speaking to a representative within the company during the after purchase of the vehicle it was deemed we were sold a lemon vehicle. The vehicle after one month which was XX/XX/XXXX of owning the vehicle electrical system went out in the vehicle and the car locked anyone out from usage. Secondly once reaching out to the company they told us it was our own problem and that it wasn't covered under warranty, so we got that fixed once fixed the car transmission began going out as well as the engine in the car began giving problems. One time the car shut itself off during a drive and could not be started. This occurredXX/XX/XXXX and when reaching out to the company every time was told its not their problem or fault in fact that they will get their money regardless. On XX/XX/XXXX Was the final incident with the car when it would not start and the entire system locked itself out, we had been having issues over and over with the vehicle with warranties and the company just does not seem to help. The vehicle carried flood damage as well as it carried previous accident problems that was not informed and brought to us. The vehicle was still covered under warranty and still was not offered assistance and the finance company refused to help. When giving the car back not only did the company resale the car for over market value, we were not informed of the sale until a month later which it carried a balance they reported to the credit bureau that we were late. The remaining balance should not be due to the fact the company used the Gap insurance and sold the vehicle well over value, but still wants to collect when there is no need to. We will never do business with credit acceptance again.
|
| 01/31/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The car was totaled in an accident back in XXXX. Credit acceptance was notified and they came out and saw the vehicle. The tow yard told me this NOT credit acceptance. This is my second complaint against them because they are still calling everyday! Sometimes 2 times a day I thought that when an investigation was going on they were not supposed to be calling? I am tired of credit acceptance calling. I can not pay them. I get XXXX a month! That is to pay my rent and eat and everything else. They want XXXX. So I cant pay them and eat too. I am beside my self here. I am about to be homeless. I have bigger things to worry about than if freakin credit acceptance gets paid right now. They didnt want the car back to try to obtain whatever Value they could from it. They left it at the tow yard. The 3 places I went to get a car loan was able to PRINT A SETTLEMENT LETTER OUT WITH MY CREDIT REPORT. Per the law this is harassment/offensive and embarrassing. Thats XXXX grand right there. They took a XXXX down payment from me. That is also illegal per the USC code. They have not recorded any of the payments I made correctly on my consumer report. They can see me in court where I will win. Considering XXXX other states are suing them for the obscene interest rates. They are collecting interest while trying to collect a Debt! You can not keep an open account while trying to settle your debt! This is illegal! I want this stopped! Every phone I have received is XXXX. So I will be counting up my paycheck from credit acceptance since they want to violate laws and think consumers have no rights. We are not so stupid after all! We have a community of us that are no longer afraid to stop this garbage!
|
| 01/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This notice is to inform you that you are unlawfully reporting an unauthorized inquiry on my consumer report. I have not given you permission to access my credit profile and you have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability.
By obtaining my CREDIT BUREAU consumer report without my permission, or without a permissible purpose by law, you are also in violation of the Fair Credit Reporting Act ( FCRA ) codified at 15 U.S.C 1681b ( a ) 3 ( f ) ( i ). XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( S.D. Ind. 2003 ) I have not initiated any transaction with this company. Furthermore, I do not have an account as defined under 15 U.S.C. 1693a ( 2 ) with this company for review or collection.
Pursuant to 15 U.S.C. 1681n ( a ), Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under Title 18, imprisoned for not more than 2 years, or both.
By willfully violating the FCRA, I am willing to settle your civil liability damages I have suffered as a result of your violation for {$1000.00} pursuant to FCRA 616 ( a ) ( 1 ) ( B ) [ 15 U.S.C. 1681n ]. Should you fail or refuse to settle the matter by tendering payment in the amount of {$1000.00} within ten ( 10 ) calendar days of receipt of this notice and demand, I will seek actual damages which are greater than {$1000.00}.
|
| 11/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
CPFB complaint # XXXX was filed on XX/XX/XXXX regarding this matter. I purchased a car at XXXX XXXX XXXX XXXX XXXX with a loan from Credit Acceptance Corporation. The car was a lemon and had numerous problems, which caused me to be upside down. I made a decision to have the car repossessed with Credit Acceptance 's agreement. Credit Acceptance never honored the agreement so as of XX/XX/XXXX, I spoke to XXXX in the XXXX XXXX and XXXX at XXXX, extension XXXX, who advised me that the car is noted to have been at the XXXX XXXX XXXX XXXX XXXX location at XXXX XXXX XXXX, XXXX, NY. Credit Acceptance said that they decided to not repossess the vehicle and that they could not provide anything in writing regarding the account status, the vehicle whereabouts and their decision to not repossess the car. However, they did say the ownership of the vehicle was still mine and that they could offer a settlement of {$2100.00} to close the account. For XXXX years, I have contacted both companies, Credit Acceptance Corporation and XXXX XXXX XXXX XXXX XXXX and they failed to cooperate with me. I have contacted XXXX XXXX XXXX XXXX XXXX multiple times and have been given the runaround. I spoke to both administrative staff and sales managers, all promising that someone would get back to me. On XX/XX/XXXX, a person by the name of XXXX called me and left a message.
When I returned his call, I was told by a receptionist that he no longer works there. At this time, I do not know where the vehicle is located, and I am afraid the vehicle could be used for illegal or unauthorized purposes. I was advised by my legal attorney to pursue legal action against them, since I still hold title to the vehicle.
|
| 05/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I opened a vehicle loan with Credit Acceptance Corporation in XX/XX/XXXX. In XX/XX/XXXX, I paid off the loan full, with a XXXX dollar balance, thus closing the loan. The Credit Acceptance Corporation account remained opened and showing a balance due, so I filed a dispute with XXXX, XXXX and XXXX. I also filed a credit reporting dispute directly with Credit Acceptance Corporation to indicate that they were not reporting my account as paid in full with a XXXX balance. On XX/XX/XXXX, Credit Acceptance Corporation deliberately reported inaccurate and false information to the three major credit bureaus, in which they indicated that the account was still open and had a balance of more than {$7000.00}. I received a paid in full and lien release letter dated XX/XX/XXXX, from Credit Acceptance Corporation, in which they state that the account is paid in full, has a XXXX dollar balance and that they have released the lien on the vehicle. At the same time, they were still reporting false and inaccurate information about my loan account to XXXX, XXXX and XXXX, despite their letter to me and despite the fact that my loan account had been paid in full as of XX/XX/XXXX. After trying to resolve this several times directly through Credit Acceptance Corporation and through the credit bureaus, I got no where, and my credit report contains deliberately inaccurate information about my Credit Acceptance Corporation account. Credit Acceptance Corporation is knowingly supplying the credit reporting agencies with inaccurate and false information. My loan account is closed and paid in full with a XXXX dollar balance, and it should be immediately reported to the credit reporting agencies as such.
|
| 12/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPOR is the XXXX {$28000.00} Original balance {$19000.00} that XXXX XXXX AND XXXX are violating my rights It it's illegal to report transaction history according to the Privacy Act of 1974 an the fair credit report act 15 USC 1681 they did not have my consent to report.
this account is reporting inaccurate within all three bureaus 15 USC 1681 IT IS ALSO ILLEGAL TO REPORT TRANSACTION HISTORY AND ALL THREE Reporting agency are doing so this account with credit acceptance needs to be shown paid as agreed since it is illegal to report transaction history this is my person information nonpublic personal information.
( A ) The term nonpublic personal information means personally identifiable financial information ( i ) provided by a consumer to a financial institution ; ( ii ) resulting from any transaction with the consumer or any service performed for the consumer; or ( iii ) otherwise obtained by the financial institution. ( B ) Such a term does not include publicly available information, as such a term is defined by the regulations prescribed under section 6804 of this title. ( C ) Notwithstanding subparagraph ( B ), such term ( i ) shall include any list, description, or other grouping of consumers ( and publicly available information pertaining to them ) that is derived using any nonpublic personal information other than publicly available information; but ( ii ) shall not include any list, description, or other grouping of consumers ( and publicly available information pertaining to them ) that is derived without using any nonpublic personal information.
THESE COMPANIES ARE IN VIOLATIONS OF MY RIGHTS EVERY TIME THEY FURNISH A TRANSACTION REPORT
|
| 09/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with signing the paperwork
|
|
Web |
Servicemember |
|
My brother XXXX XXXX XXXX ) went to a dealership ( XXXX XXXX XXXX used vehicles within Michigan ). I was suppose to be the co-signer of the vehicle. In which I informed him that is the only way I would sign the contract.
We got paperwork I noted that the address is wrong on document and they listed me as the main buyer of the vehicle ( XXXX XXXX ). I told him that was incorrect and it needed to be changed.
I was told that they changed the form to the correct format. I took his work for it and proceeded. Later while wanting to verify the documents. They never changed the problems listed.
I was very confused contacted the dealership ( XXXX XXXX XXXX ) and the company that accpected the loan ( credit acceptance within Michigan ). To hopefully change the document or void the contract and give them back the vehicle if need be. The ARP is also quite ridiculous.
Additional Information : I was never there in person to see anything. XXXX : the vehicle in question to check the for faults, the salesmen/women that made the contract/ advised in selling, never drove the vehicle, I am across the country XXXX in the XXXX XXXX during all of this, and my brother crashed the vehicle due to a malfunction with the vehicle in question ( due to the brakes going out in less than 2 weeks of having it. ).
From what I understand the place and company have been know to have malfunctioning vehicles in more than one occasion.
According to some research I did.
If you didn't get the insurance they offer during the purchase of the vehicle. They will make it so you will have to pay out of pocket to repair it.
Know that it cost a lot, they hope to rack up late fee to get more out a consumer.
|
| 02/07/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Credit Acceptance Corp reported my husband and I 30 days late on both of our credit reports. I called to ask them what happened because I had made a payment and it posted to my account and I had a confirmation number. Credit Acceptance traced the payment to our 2nd car loan account and found that the payment had been placed on the wrong account. Well our insurance also just paid off that 2nd car due to an accident from all the horrible snow we have gotten. Credit acceptance said that even though the payment went to the wrong account they couldn't open that account again and place it o the right account because the account was paid off and closed now. I spoke with a XXXX from Credit Acceptance and she said that she was placing a note on our file that her supervisor told her for us to dispute it and then when it is investigated the can let the credit company know what happened and that it was not late. Well we disputed it our dispute came back today saying that credit acceptance told the credit bureaus that it was true and accurately reported as past due. So obviously whoever did the investigation is just horrible at their job and not very thorough or the person working at Credit Acceptance didn't look into our file to see the notes they said they had placed.
Either way, this company has violated our FCRA rights and is making false allogations because they can look into their system and see that our payment was made in to the 2012 XXXX XXXX account not the XXXX XXXX account like we said and then see the notes from previous phone calls that they are supposed to be taking as part of their jobs. They also said the call was recorded so there are those records as well.
|
| 09/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
i got a pos vehicle with a loan provided by credit acceptance corporation in XXXX, the vehicle had issues immediately i spent XXXX on repairs and vehicle didn't even last 6months. i voluntarily gave the vehicle back to the lender. credit acceptance corp proceeded to get a default judgement against me 6 years later in XXXX and proceeded to get a revivor on that default judgement in XXXX they have been attempting to collect XXXX for over 20 years through this default judgement. they are a predatory lender that preys on the lowest income people in american society. i have been XXXX since XXXX and am unable to ever pay this money. i previously filed a complaint with cfpb regarding this issue and a XXXX XXXX of credit acceptance corp reached out to me and stated the company was officially closing my account and would be filing in XXXX XXXX ohio municipal court to dismiss the default judgement against me and that the company would be mailing me documentation of this. i have not received any documentation from the company and no motion to dismiss default judgement has been filed. i reached out to their attorney at XXXX XXXX and XXXX in XXXX ohio regarding when they would be filing motion and they stated they were not aware of credit acceptance corp closing account and dismissing default judgement and they would reach out to them to verify this and get back to me the attorney never responded back to me. i want to ensure that credit acceptance corp follows through and closes my account and that they get this default judgement against me dismissed and would like verification from the company that the account has been closed and the default judgement has been dismissed.
|
| 03/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit acceptance report my card XX/XX/XXXX in the morning I just looked up the repossession laws!! They sent me a notice that my car was going to be auctioned off it did not say where it did not say what time nothing of that sort they didn't even tell me where my car was at I had to ask several times over I have been in contact with these people often!! When I asked the representative where my car was located she hesitated like she didn't want to tell me and then she went off with some other subject I said no wait a minute I want I need to know where my car is at because I have valuable stuff in there that I need and then finally she told me where it was at I don't know who they think they are but they can not go against the Michigan laws!! So much is wrong with this auto loan completely my complete balance on credit acceptance website is completely different than my credit report credit acceptance account says it's open my credit report says it's closed there's so many violations here I'm sickened I am going to send them a pre-settlement letter I am going to consult an attorney I know I am right here and they are completely wrong and they know they are I have tried I am so stressed out I am just going to consult an attorney I already hired Lexington law firm to try to remove the repossession so I can get another Auto but going through all of this I know what the going rates are for what your credit is and it's sure not 22.99 % I can tell you that and the next auto loan I get I'm not going to let them work certain fees into my loan and plus charge me interest that's not going to happen simple and plain but I'm in it to win it I'm telling you I'm not going to stop
|
| 01/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello, I am trying to get to the bottom of this and I would appreciate a less combative response due to your last acknowledgment titled 'Final Response '. This is not an emotional response. So, please read attached files to clarify what I am requesting in regards to additional information due to the last report leaving me hanging with unanswered questions. The Retail Installment contract by definition is installment credit, meaning the seller ( Credit Acceptance LLC ) ordinarily exacts finance charges scheduling payments to be repaid in XXXX or more payments at regular intervals. Now, the finance charge to my understanding is the SUM of ALL charges in my consumer credit transaction.
I am sorry to inform you that the information you are sending me is not fair and accurate and is in fact moving us away further from the truth. Allow me to get us back on track. In the contract it states I purchased the vehicle using CREDIT. Please understand I know exactly what I am stating- and it's the truth and I need to contact someone of higher statue who knows the truth about what is going on here. & I QUOTE " You have agreed to buy this vehicle from us on CREDIT for the total sale price ___ ... " So, to be clear I am very well aware that CASH IS NOT A PAYABLE TYPE- ACCEPTED IN ANY CREDIT TRANSACTION.. So again, why are you charging my debt card and not my credit card which is my social security card which funds ALL my credit transactions? Nowhere does it state that you have the authorization to mark any payment late under my credit card account period. Everything is already paid for with my social security card which is my unlimited open ended credit card defined by congress.
|
| 01/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My complaint is that Credit Acceptance Corp has been reporting inaccurate late payments to the credit reporting bureau 's for the following months : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Back Story I was adversely impacted by Covid-19 XXXX of XXXX. Prior to Covid, I had never been late on my car payments. The moment my plant was shut down, I contacted Credit Acceptance Corp. to inform them of my financial difficulties and to inquire about payment options.
Credit Acceptance allowed me loan relief in the form of payment arrangements, however, I recently discovered that they have been reporting me as late to the credit reporting bureaus. I have contacted Credit Acceptance several times to inquire as to why they would report me as late if I am making my weekly payments and I have been ridiculed, laughed at, dismissed and treated very unprofessionally. Additionally, I have petitioned all 3 credit bureaus to have the late payments removed and have heard nothing back.
I have gone on Credit Acceptance 's website and they have not honored any of the verbiage contained within their own website as it relates to handling those impacted by Covid-19. I feel discriminated against.
https : //www.creditacceptance.com/coronavirus-response Moreover, I am entitled to an accurate credit report free from errors and what Credit Acceptance is doing is just plain wrong and violates the CARES ACT protection as it prohibits lenders from filing a negative report about the borrower to a credit rating agency.
Please help me remove these late payments and make Credit Acceptance stop this unjust practice.
|
| 09/05/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
XX/XX/18 : Saw a car listed on their website. PRICE IS CLEARLY {$8900.00}. Inquired about it and eventually applied for financing.XX/XX/18 : Received a call from XXXX informing me I had been financed. Told me the FINANCE COMPANY raised the price of the vehicle from {$8900.00} to {$11000.00}. I have another account with the company so when he mentioned the name I decided to hang up with XXXX and give them a call. This finance company had no idea what I was talking about! Furthermore, the finance company explained to me in detail why they have nothing to do with car pricing. I immediately called XXXX back, explaining to him I knew someone was lying. He transferred me to XXXX who made up a seemingly ridiculous story about finance companies " charging fees '' because I was a higher risk borrower. She stood by their claim that Credit Acceptance Corp ( who I have already filed a CFPB complaint against ) insisted on charging me a " fee '' of {$3000.00} in addition to requiring $ XXXX/monthly for 48 months on a ten-year-old car.
Summary : Car original price = {$8900.00}. XXXX & XXXX tell me we have a deal with Credit Acceptance Corp. CA is requiring a " fee '' of {$3000.00} immediately added to the sticker price of {$8900.00} ( which CA denies ). I am told to pay {$3000.00} fee + {$2500.00} down payment + ( {$430.00} x 48 ) = {$26000.00}!!!! Again, it has to be illegal and unconstitutional to pay over {$26000.00} for a car originally priced at {$8900.00}. All of these subprime lenders and car lots are LIARS that just want to SCAM innocent Americans, forcing desperate people into deals they know are horrible and probably illegal. They should be shut down immediately.
|
| 05/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I was sold a XXXX in XX/XX/2019 with Credit Acceptance & was told at the time that my card I was using through my work was an acceptable card to pay my loan. I set up auto payments & went about my business. Well 2 months later Im getting phone calls that my car is now two months behind on payments. Which my monthly payments were just over {$600.00}. So now they're telling me I already owe over {$1200.00}. I argued with them that i was on automatic payments & that there is no way im already behind. they said that the card i had on file wasn't a real bank card & they can't pull payments from it. So now they're asking me to come up with {$1200.00} on the spot plus my next payment that's going to be due. No one called when my first months payment didn't go through nor when my second. They were calling me when it was about to be my third month. The card I had at the time wasnt set up to be able to see what was being withdrew so I had no idea. They end up repossessing my vehicle & putting a repossession on mine & my gf 's credit score. & that is now on their for the next 7 years. They keep trying to collect money from me & even took my state tax returns. This company is HUGE SCAM & will do whatever it takes to get money out of you. They will ruin your score & any chance of actually getting a decent vehicle or even buying a home. All because someone couldn't give me a heads up that my card I was using they actually didn't accept like they had originally said & now I have to deal with the consequences for who knows how long. I want my justice & for my name, my now fiancee 's name & both of our scores to be cleared of the repossession that never should have taken place
|
| 09/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNT VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THIS ACCOUNT WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS ( FCRA ). PLEASE UNDERSTAND THAT I AM NOT SAYING THIS ACCOUNT WAS OPENED WITHOUT MY PERMISSION, I AM CLEARLY STATING THAT YOUR COMPANY VIOLATED MY CONSUMER RIGHTS. ALSO, PLEASE DONT TRY TO SAY THE ( FCRA ) DOESNT APPLY TO YOU BECAUSE YOURE NOT A DEBT COLLECTOR, WHEN IN FACT THE TERM DEBT COLLECTOR MEANS ANY PERSON WHO USES ANY INSTRUMENTALITY OF INTERSTATE COMMERCE OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE COLLECTION OF ANY DEBTS, OR WHO REGULARLY COLLECTS OR ATTEMPTS TO COLLECT, DIRECTLY, OR INDIRECTLY, DEBTS OWED OR DUE OR ASSERTED TO BE OWED OR DUE ANOTHER. NOTWITHSTANDING THE EXCLUSION PROVIDED BY CLAUSE ( F ) OF THE LAST SENTENCE OF THIS PARAGRAPH, THE TERM INCLUDES ANY CREDITOR WHO, IN THE PROCESS OF COLLECTING HIS OWN DEBTS, USES ANY NAME OTHER THAN HIS OWN WHICH WOULD INDICATE THAT A THIRD PERSON IS COLLECTING OR ATTEMPTING TO COLLECT SUCH DEBTS. FOR THE PURPOSE OF SECTION 16g2f ( 6 ) OF THIS TITLE, SUCH TERM ALSO INCLUDES ANY PERSON WHO USES ANY INSTRUMENTALITY OF INTERSTATE COMMERCE OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE ENFORCEMENT OF SECURITY INTERESTS. SO, FROM THE DEFINITION ABOVE WE SEE THAT A DEBT COLLECTOR MEANS ANY PERSON WHO ATTEMPTS TO COLLECT A DEBT, WHICH WOULD ALSO BE YOU!!! XXXX violated 15 usc 1681a ( 2 ) ( B ), 15 U.S. Code 1681b ( a ) ( 2 ), 15 U.S. Code 1681 ( A ) ( 2 ), 15 usc 1692j ( a ), 15 usc 1681e ( b ), and 15 usc 6801 ( a ) ( 1 ).
|
| 06/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
XXXX XXXX evades state interest rate caps and deprives consumers of the ability to make informed decisions, to compare financing options, or to avoid high interest charges. Under the XXXX XXXX XXXX XXXX, the CFPB has the authority to take action against institutions violating consumer financial protection laws, including engaging in unfair, deceptive, or abusive acts or practices. XXXX XXXX obscured the true cost of its loans, subjecting me to severe XXXX XXXX and aggressive debt collection on loans its own systems predicted that I can't afford to repay. Under Section 47-14-103, the state legal maximum interest rate is ten percent per annum. Under Section 47-14-121, interest rate on money judgment is ten percent per annum. If the judgment is based on a note or contract fixing another rate of interest, the interest will be same as agreed in the transaction.Charging higher rate of interest than the permitted state legal maximum interest rate is usury. Under Section 47-14-117, any contract charging usurious interest is not enforceable ; in such contracts the lender can only recover the principal amount and the lawful interest. If it is found that the lender has taken usurious interest, charges or fees, the lender will have to reimburse twice the amount collected from the debtor plus attorney fees. I had to pay more than XXXX in shop repairs because the car broke down and the extended warranty was a waste of money this was a rip off all the way around the board. Credit Acceptance Corp is horrible. I even explained to them that I caught XXXX and tried to get the payments in default they said they didnt do it I even tried to refinance they didnt do that either.
|
| 07/16/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
I have repeatedly contacted this company since learning of this debt in in XXXX of XXXX. I expressed to the company that this not my debt I have never owned this vehicle and while further investigation of this debt I was told this vehicle has never been registered as well as the address listed on this account is a business address not a residential address. I was asked by this company to submit a report from Identity theft. Gov and I did immediately through the email Credit acceptance provided to me. This company has sent me a payment book in response my dispute dating back to XXXX. This account is being reported on all three of the credit bureaus as an open account with 28 late no payments. With not even one payment having ever been made. Thats preposterous why would this fraudulent account still be an open vehicle account with no payment ever made and not be repossession account. I have never in my life heard of a company continuing to report an account with not one payment made or repossession as an active and open account with 28 late payments each reporting monthly on all three bureaus. This is a fraudulent account this is not fair credit reporting and attached will be all of my documentation to them. I want this account in its entirety removed from all three bureaus on my behalf. I have and continue to have financial losses daily as a result of this account. XXXX XXXX Mortgages all have been denied as a result of the fraudulent account thats being reported by Credit Acceptance as my account. The signatures on the the account that Credit Acceptance has uploaded are all electronic signatures, they are not my signatures they are done by a computer.
|
| 04/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In XXXX of XXXX, I was hornswoggled into a dubious and predatory loan by a XXXX dealership in XXXX XXXX, NJ ; in conjunction with Credit Acceptance Corp. Unbeknownst to me, they surreptitiously added several thousands of dollars to the loan that was granted to me, under the guise of an " extended warranty '' for a base model XXXX XXXX XXXX XXXX with close to XXXX miles.
The initial purchase price of the vehicle was {$8800.00}, with monthly payments of {$370.00}. For more than 2 years, I steadfastly made timely payments, but the balance almost remained the same. From what I gathered, my interest rate was over 24 %, which explained why I could not pay down the principal, even though I tried. This duplicitous contract took it's toll on me financially and left me almost impecunious. Out of exasperation, I was forced to have a voluntary repossession. It would have taken me about 15 years to pay-off the car, and perhaps, paid XXXX times the price of the car!
Ultimately, after repossession, the vehicle was sold at an auction, without any prior notice to me. The date, time or location was never communicated to me. This totally negates New Jersey statute that stipulates that a lender must give at least 15 days prior notice to the Lendee, in the event of an auction.
Credit Acceptance Corp. sent me a current balance of {$13000.00} and has also reported to the major credit bureaus as purportedly owed by me, after the car was sold. This subterfuge needs to end!
I would like to partake in the class action lawsuit to, first and foremost, have my default status expunged from the credit bereaus ; and be recompensed for this finagling and underhanded contract.
|
| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Acceptance Corporation has preyed upon me as a XXXX adult and continues to repossess my vehicle without first giving me the option to voluntarily meet in an agreed upon location as is required by Florida law. XXXX XXXX has charged me alleging that I must pay XXXX XXXXXXXX in order to now recover my vehicle. I only have XXXX payments remaining on the loan at XXXX XXXXXXXX. There is no way I owe this amount on an {$8000.00} vehicle when I was unlawfully required to put down {$4500.00} as a downpayment. This is the 3rd time this year Credit Acceptance has extorted me without showing me proof of what is owed on the car loan. Credit Acceptance has not provided me a ledger or an adequate contract that notes the amount I allegedly owe. Credit Acceptance does not have a valid security agreement nor a XXXX financing statement that would allow for them to hire a XXXX XXXX debt collector to steal and confiscate my car and narcotics within the vehicle. I am being targeted and coerced into being defrauded. Credit Acceptance shall not be allowed to oppress me while simultaneously and directly effecting my daily activities and my health as a whole. I am demanding proof and the immediate cessation of collection activities. Furthermore, Credit Acceptance continues to tarnish my reputation and cause me to be subject to prejudicial treatment as they continue to unlawfully report alleged late payments on my credit report when Credit Acceptance knows it does not have my consent not the authority to report such activity by law under the FCRA 15 USC 1681a ( d ) ( 1 ) ( A ). Remove the late payments and return my vehicle or I will be forced to take legal action.
|
| 09/25/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
XX/XX/2020. I entered XXXX XXXX I extended them via my SSN card, expecting a consumer credit transaction. ( You entered me in a empty and fraudulent alleged contract ) In turn my contract was filled with Truth In Lending Act Violations.
See labeled violations 1. 15 USC 1602 wording like US and We isnt defined in Truth In Lending. The wording is intentionally deceitful and misleading in an attempt to confuse me as the original creditor. Also is an attempt to mislead me into thinking Im the debtor.
2. 15 USC 1605 Determination of a Finance charge clearly states the finance charge does not include charges of a type payable in comparable transaction, meaning there is never to be cash need or accepted in a consumer credit transaction items # 2 # 5 # 6 show I put {$1500.00} in cash in the transaction.
Also # 4 shows I make monthly payments on a loan from Credit Acceptance Title 15 Chapter 41 does not define a loan I have no idea what that is. Im came in for a consumer credit transaction there is to be no cash involved.
3. 15 USC 1605 Determination of finance charge, also states the finance charge is the sum of all charges. So why wasnt my on insurance ( XXXX, XXXX XXXX etc ) including in my finance charge. Total payments # 3 show cash given out amount, but the finance show lower amount which is the sum of all charges right?.
4. 15 USC 1635 Right of rescission as to certain transactions, say the creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, any obligor in a transaction subject to this section the rights of the obligor in under this section I was never given disclosed of my right see attachments
|
| 08/30/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
A contract for the purchase of a XXXX XXXX XXXX was executed on XX/XX/XXXX with Credit Acceptance CorpXXXX providing finance. Copy of Contract Attached. A down payment of {$1500.00} was placed on the vehicle. The initial cost was {$7600.00} ( less {$1500.00} ) with a balance of {$6100.00} financed. A warranty was purchased ( {$1500.00} ) and GAP Insurance ( {$720.00} ). On XX/XX/XXXX, the vehicle was declared a total loss by XXXX. on or around XX/XX/XXXX, XXXX, a customer service representative from Credit Acceptance, advised me that the warranty was cancelled internally effective XX/XX/XXXX, and a refund check would be forwarded to me within 21 days in the amount of {$2500.00}. On XX/XX/XXXX, I spoke with XXXX, Supervisor, ext. XXXX to discuss the settlement breakdown ( attached ). Further I requested an estimation of when I would receive the above refund for the warranty. XXXX advised that I was provided with incorrect information and that they do not have a XXXX who is employed at Credit Acceptance. Further, there is no indication that I would receive my initial deposit back! This is unacceptable. Not only has Credit Acceptance refused to mark the loan as " paid in full '' but they have stopped me from getting a replacement vehicle and caused me to incur charges to rent a vehicle. I am requesting that the warranty refund and my initial deposit be returned to me immediately as well as any and all monies incurred for a rental vehicle from XX/XX/XXXX to the resolution of this matter as I can not afford a replacement vehicle until I receive these funds, They have delayed this matter for over 8 weeks. All back up documentation is attached hereto,
|
| 12/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
This complaint will be the third and final attempt at resolving this matter outside of Federal Court.
Laws Cited : 12 U.S. Code 1431, 12 CFR 226.15, 12 CFR 1026.15, 15 U.S. Code 1605, 15 U.S. Code 1635, 15 U.S. Code 1640.
The response provided by Credit Acceptance Corporation to my Notice of Rescission was immaterial. Let me emphasize 15 U.S. Code 1635 ( 4 ) Applicability to indicate that the consumer credit transaction referenced is indeed able to be rescinded.
This consumer credit transaction is not partied with an agency of the State nor is it a residential mortgage transaction. Also this credit consumer transaction was indeed consummated after XX/XX/1995. These reasons will render the referenced transaction the ability to be rescinded, subsequently placing liability and violations on behalf of the Credit Acceptance Corporation.
Let the record show that there are various errors in the Finance Charge. Credit Acceptance wild be held liable for sai
d errors. Please visit 15 U.S. Code 1605 when r
eferencing this list of errors found in the Finance Charge.
1. Finance Charge did not include premium for Insurance.
2. Finance Charge being the sum of all charges payable yet Finance Charge reads {$10000.00} in contradiction to Total Sale Price of {$26000.00} and {$13000.00} itemized.
3. Coerce consumer with fraudulent bills to pay principle which is not included in the Finance Charge.
4. Cash down payment included in Finance Charge in referenced consumer credit transaction.
Please be encouraged to have your legal team thoroughly review the cited laws prior to responding. This is the final attempt at resolution outside of Federal Court.
|
| 08/09/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I was basically scammed into buy a XXXX XXXX XXXX XXXX for {$10000.00}.
The dealer, XXXX XXXX XXXX told me initially offered me a really nice XXXX, and then told me the grand am was all I could get. My partner had just passed his family took the car we just bought and I had to get my XXXX to school. They told me they'd accept {$1000.00} down but to not mention this to the creditor. I agreed to pay {$6000.00} for a {$2000.00} car because I was desperate. The windows immediately stopped working. Then the wheel bearings and tie rods went. I tried to use the lemon law, but the car was too old. I was forced to open a XXXX XXXX credit card and max it out. The loan ended up being {$10000.00}. I was unable to afford daycare to continue working. The car was stolen and destroyed. XXXX didnt cover the repair. I ended up losing our home. I tried to get it fixed through XXXX XXXX XXXX XXXX and put {$200.00} down. The car was not worth the repair, so I agreed to allow Credit Acceptance to repossess and I was told they only got {$150.00} for the car which went toward my balance. This was 4 years ago. Suddenly they are reporting recent missed payments which took my credit score down 130 points making it XXXX. They have claimed it was charged off 28 times. This company has multiple complaints against them but nothing is done and it is not right. I do not have the car. I cant refinance the loan. I cant afford the payments they want, and I shouldn't have to pay a penny more for this scam than I already have. I need a vehicle. I am a widow and a XXXX. I need someone to help me get this off my report so I cant get a reliable vehicle and get on with my life.
|
| 02/26/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX XXXX used deceptive practices to issue an auto loan to me and my husband. After complaining to XXXX XXXX XXXX XXXX XXXX XXXX used Covid 19 Pandemic as an excuse to their predatory lending practices stating that the courts weren't open and further more lied by stating they pleaded with an Attorney to put a rush on having some documents signed. Not sure how many times this company has been deceptive to the public but we brought the XXXX in XXXX not XXXX so the information they are providing as an excuse is completely false. The full response is with the XXXX XXXX XXXX XXXX XXXX XXXX and is completely false. XXXX XXXX XXXX XXXX originated this loan and then sold it to Credit Acceptance Corporation for monetary gain. XXXX XXXX XXXX XXXX did not act in the best interest of me and my husband as consumers but instead originated a loan so that Credit Acceptance Corporation could reward them with bonus checks for how much money the would be projected to make off me and my husband. Credit Acceptance Corporation uses software to project how much money they would make off of loans that are originated for consumers that could not offer them by tacking on unnecessary products/items. Credit Acceptance Corporation knew that me and my husband could not offer this loan through probability factors but still accepted it knowing that we would default, messed up credit score and ultimately end in reprocession ceasing wages and having to start the rurally cycle over because at the end of the day consumers need vehicles no matter what credit score, they have. CFPB and New York Attorney General are currently XXXX XXXX for being deceptive to consumers.
|
| 06/16/2018 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
I sent credit acceptance a debt validation letter ( letter attached ) asking for debt validation on XX/XX/XXXX. They received the debt validation letter on XX/XX/XXXX. On XX/XX/XXXX credit acceptance hired a repo company to seize my private automobile on my private property. I did not receive any notices in the mail from the repo company giving me rights to dispute the debt they was collecting on. I also did not receive any documents in the mail from credit acceptance saying the repo company was collecting on a debt and could arrive on my private property.Under the Fair Debt Collection Practices Act, I have the right to request a validation of this debt. I requested that they prove that I am indeed the interested party who is contractually obligated to pay this debt. While i was in dispute credit acceptance sent a repo company to seize my private automobile which is a violation and i highlighted on the debt validation letter attached to cease and desist until they provide proof of an alleged claim.They did not provide proof of their claim and I have attached the documents sent on XX/XX/XXXX ( letter attached ) which was after they seized my private automobile while in dispute. They did not send me copies of the original contract i asked for in the letter and did not provide A copy of the contract that shows that there was an offer made, mutual acceptance, terms and conditions, consideration and the two wet-ink signatures of both parties who have voluntarily entered into a legally binding contract. Also they need to provide proof to the cfpb they are allowed to collect in my state.This company is in violation of FDCPA 805,806,807,808,809.
|
| 02/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
My first issue is with XXXX ( XXXX XXXX Card ) I opened a card XX/XX/XXXX. I made my payments on XXXX-XXXX for XXXX, XX/XX/XXXX for XXXX and XX/XX/XXXX.
I went to use my card at XXXX and it didnt work. I tried to call XXXX but was referred to a collection agency XXXX. At that point XXXX would not take my calls. I HAD to talk to the collection agency. I was horrified to find out that NONE of my payments were credited. I made my payments over the phone and received confirmation numbers. I WAS NOT NOTIFIED that my payments were not crediting. The collection agency told me that for the XXXX payment my account was frozen and the first 2 payments didnt credit because I didnt call my bank to give them a heads up? What?
That conversation was XXXX at XXXX am.
The first person I spoke with told me that they dont take pre-paid debit cards. Again, no notice My second issue is with Credit Acceptance and my car payment. I had automatic withdrawals from my checking account set up and this last payment for XXXX was supposed to come out on XX/XX/XXXX ( due date is XXXX ) I was told that if I could set up my payments for the XXXX and I would not be making late payments. Then I call them because my paycheck does not go into my account until 4-5pm and I was told that not only would I have a 30 day late on my credit but every single payment I have made has been late! I am devastated. I have been working with XXXX XXXX XXXX since last year and they successfully brought my score up and in a matter of 10 days my credit score has dropped 97 points. I need help! These companies could care less. I cant even reach XXXX at all, just the collection agency.
|
| 01/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In recent publications XXXX XXXX, thats published on the CFPB websites states more evidence in what I been claiming towards CAC ( Credit Acceptance Corporation ) that the loan agreement was fraudulent and certain documents wasnt disclosed to me nor mailed and they denied helping me understand my Truth In Lending. I came to find out about the hiding interest fees they sent me after months of me disputing my contract. They mailed me a payment document that prove that I had no idea on these hidden interest fees.Also in the contract I asked about the security interest and stated in my complaint I wasnt informed about any of this which is more proof I was uninformed when I signed this agreement. I also arise with this company about their fiduciary responsibility that was also breached after they denied my IRS approved 1099a, also other instruments Ive submitted in Good faith to clear the debt and CAC denied me of the goods and services that they were contracted to provide to me. They have violated the TILA, FDCPA, GAAP, and my Civil Rights discriminated against me for using my rights. Credit Acceptance Corporation violated the Martin Act by engaging in fraudulent and deceptive practices making false and misleading representations and omitting to disclose and concealing material information in disclosures it made and cause to be made to investors and other in the course of the issuance and sales of securities in California and elsewhere. Credit Acceptance Corporation also took their time waisting my time sending me a identity complaint packet for the forgery of XXXX XXXX name on contract by XXXX XXXX XXXX and Credit Acceptance Corporation.
|
| 06/14/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This complaint will serve as notice to the CFPB that all though my last complaint was marked as " duplicate '' and terminated, this is an on going matter that has NOT been solved and this company continues to illegally report negative, inaccurate and invalidated debt on Claimants consumer reports and MUST be held accountable.
Claimant has asked for and demanded Validation of Debt pursuant to 15 USC 1692g - MANY TIMES CLAIMANT HAS NEVER RECIEVED TRUE VALIDATION.
Claimant has sent sworn testimony in the form of Affidavit of Truth and FTC Identity theft complaint under Title 18 USC 1028a ALL HAVE BEEN IGNORED ILLEGALLY Claimant has demanded an audit trail in accordance with 12 USC 5562 ( c ) ( 10 ) in order to verify what occurred with this account.
AGAIN IGNORED. Never received.
Claimant has demanded a statement under penalty of perjury that this bank in fact loaned Claimant any money.
NEVER RECIEVED.
Claimant is aware that this company is in violation of TILA regulations, FDCPA regulations, FCRA regulations and more. Claimant also has noticed this company just settled out of a major court case in XXXX for their deceptive and illegal practices.
On XX/XX/2022 Claimant mailed via certified mail number XXXX XXXX XXXX XXXX XXXX a 'NOTICE OF INTENT TO SUE ' to the company as their FINAL notice. If they do not remove the information from all consumer reporting agencies and delete the fraudulent account immediately we will be handling this in court. Claimant will be seeking damages in the amount deemed fit by the court. This complaint will be being made to the XXXX attorney generals office as well as the XXXX attorney generals office
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
On XXXX XXXX XXXX, I paid the agreed upon settlement amount in full for Credit Acceptance Account # XXXX. Per the settlement arrangement, Credit Acceptance agreed to update my credit report and send us the lien release ( for title ).
On numerous occasions ( via phone and in the Credit Acceptance online portal ), Credit Acceptance confirmed ( and showed ) the " XXXX balance '' as per the paid settlement agreement.
Despite payment in full, on XX/XX/ and for the next three months, Credit Acceptance continues to show a balance as {$13000.00}.
My wife and I called and asked Credit Acceptance to properly report the balance on all XXXX credit bureaus. They refused. I was told that even though they see the XXXX balance, it's not their obligation to report that to the credit bureaus unless we file a complaint with Credit Acceptance in writing which could take 30 days.
When I stated this is a Fair Credit Reporting Act violation, they said it's not because they only update balances when consumers file a written complaint.
Even if this was their internal process for " closed accounts, '' what makes this an intentional violation is that Credit Acceptance reported the wrong balance and status on XX/XX/ on my " closed account '' despite their internal system showing a XXXX balance.
To date, Credit Acceptance refuses to properly report my balance and update the status of this account on any of the credit bureaus. They have ignored my requests to report this accurately. It is causing an extreme financial hardship on me and my family. I am the primarily bread winner in my family and my credit has dropped almost XXXX points as a result.
|
| 04/07/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Vehicle was repossessed or sold the vehicle
|
|
Web |
|
|
XXXX XXXX XXXX Wed, XXXX XXXX, XXXX AM ( XXXX hours ago ) to antitrust I was advised to contact you regarding the above car loan corporation.
On XX/XX/XXXX I was diagnosed with XXXX, the Rhode Island Department XXXX XXXX placed me on a XXXX quarantine, I did not get better until the end of XX/XX/XXXX. I contacted Credit acceptance, since I owed only XXXX on my car. I paid XXXX dollars for a XXXX XXXX XXXX.
After all was said I paid Credit Acceptance XXXX dollars, My car was repossessed on XX/XX/XXXX. I was told I had to pay XXXX too get my car back. They also added several fees that brought what I owed to {$1300.00}. I worked hard to keep the car. It was the first one I financed. They HAVE SINCE AUCTIONED MY CAR. I now have no vehicle and they are stating I owe them money.
Due to covid I lost my job, i lost my car and i was brought to my knees. If you want the car paid for I need to work to do that. I have contacted the attorney general, the XXXX, the house XXXX XXXX, the XXXX for XXXX in Rhode Island.
Please I need help, This was so unfair on their part. They were rude, demanding, and basically told me to bad. They are not required by law to follow any of the governments or the XXXX of Rhode Island 's laws regarding covid.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX RI XXXX XXXX email - XXXX Credit Acceptance ( CACC ) Settles Auto-Loan Lawsuit, To Pay $ XXXX | XXXX The above link is an article from the state of Massachusetts lawsuit against XXXX, and facts like they repossess 35 % of all the vehicles they finance, I never would have used them had I known this Any advice or help you can assist me with would be greatly appreciated.
|
| 01/12/2019 |
Yes |
- Vehicle loan or lease
- Title loan
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
On XX/XX/XXXX I took out an auto loan with Credit Acceptance Corp. Sadly I had to voluntarily surrender this vehicle because the condition of the vehicle and the necessary repairs far outweighed the value and monies owed on the vehicle. In XX/XX/XXXX the same subprime lender approved me for the purchase of a far superior vehicle. I submitted to the dealership the application as well as any and all requested documentation. All was going well until my sons college requested a tax account summary from the IRS from me. I needed to get this online immediately. In order to do this you needed a car loan or mortgage. I called Credit Acceptance for my account number and was told I didnt have an account for the newest car I had been making payments on. I finally found someone with a brain and she looked up my account by the VIN number. Turns out the second account was opened up with the wrong social security number. So I have the negative account being reported that i owe money after a voluntary surrender but the new loan with over a year of perfect payment does not show up. If you look up the credit reports under the fictitious social security number you will find a rather nice credit score and the positive account listed. I've contacted them constantly. They want me to just blindly fax my social security card to a generic number going to no ones attention. This scares me. They even deny reporting the second account to the credit bureaus under the wrong number. I filed a complaint with the XXXX and received a response from the supposed legal department but the number she gives me to call her is a number where you can not speak to anyone
|
| 08/23/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have been disputing this issue with all three bureaus they keep saying the information is correct and accurate from the creditor point of view this is the problem I felt behind on my payments they repossessed my car but before they repossessed it I asked for and extension before I got behind they told me I had to make the full payment then they would see If they could set it up I told them if I had the full amount I wouldn't need and extension then I felt behind they repossessed the car called me and said how much I had to pay to get it back I paid it we talked on the phone and I paid it took three days to get it after I paid the money I agreed to pay XXXX a month until I catch up with the past due payments I did that for a few months and I couldn't afford it so we worked out another agreement that I would pay XXXX by weekly starting my next pay date so I split the payments but they have been reporting to the bureau like I'm not paying at all they have all x, s since the repo and I have been making payments and on some of the balances after the payment it didn't change it went down a few dollars or in some cases after I paid it went up so I even asked if I had any extra fees they said no then I called again and one rep said I had interest I asked how then they hung up I called back they connected me to someone else l keep trying to get this straight and everyone making me feel like I'm crazy like I can't add or see what's going on and they also have on my report that I have 29 missed payments and I would like to have that corrected as well if I would've had that many missed payment they would have repossessed my car again
|
| 07/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
bad warranty, both companies have violated my rights per the FCRA : they have violated the truth in lending act, consumer laws : it's being reported to all three credit reporting agencies in their affiliated third party agencies XXXX XXXX XXXX XXXX XXXX XXXX
*Credit Acceptance, has continued to charge illegal fees, reporting amount, not accurate. From charge-off in XX/XX/XXXX, then change to ( open ) status past due {$14000.00} when vehicle was involved in accident XX/XX/XXXX. CAC has reported each month from XX/XX/XXXX as past due with {$0.00} amount due each month, updated balance from {$14000.00} XX/XX/XXXX - XX/XX/XXXX, increasing by {$10.00} to {$14000.00}. As of XX/XX/XXXX balance increased to {$14000.00} to allow the loan to remain as a open status on all three credit reporting agencies reports. Once a loan reports as a charge-off in sold to a third party lender, it can not report as ( open ) on any report. This account has been issued to XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX.
XXXX XXXX XXXX credit card was not open by myself, they continue to report to all three credit reporting agencies and their affiliates inaccurate information, fraudulent company names to each reporting agencies.
They are listed as : - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold to XXXX XXXX XXXX XXXX each company uses the same account loan #, but with different open dates balance of {$440.00}.
FCRA promotes the accuracy, fairness, and privacy of information in the files. Under these laws as a consumer all my rights was violated.
|
| 05/16/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance lied on several occassions 1 ) Stated dealer would cover repairs XX/XX/18 phone call 2 ) Not mechanical issue and wear and tear my problem even though car sold in such poor condition and unsafe.
3 ) I never contacted them see response XX/XX/18 by credit Acceptance and my attached phone log.
4 ) Lied in second response on when diagnostics received and requested and asked I send via a unsecured network. XXXX email address provided and diagnostics sent. Was told after sending that network not secure.
5 ) Car would not have purchased if a warranty wasnt provided and again warranty had no pre exsisting clauses and implying I had knowledge of issues is also untrue. Dealer agreement with Credit Acceptance reguarding implied warranty being overlooked by Credit Acceptance for this case. Is online to see.
6 ) Last response lied and all capabilities to get information on account status, payoff suspended right after submitting a false respone that is available and current.
7 ) Calling Customer Service and they refuse to answer any questions requarding account and said will only send letters.
8 ) Stated polies and procedures to prevent high mark ups in place but failed to state what and provide system uses to have prevented. Link attached 9 ) Contract never provided and on camera at dealership 10 ) Company retaliation, harrassment for fililing 11 ) States Credit reporring correct and no proff and XXXX XXXX isnt accurate? It is updated in seconds and very accurate. Still mis reporting credit balnces and major increases and decreases prior to any payments. Refusal to update recent payments or discuss.
|
| 05/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I took out a auto loan with Credit Acceptance Corporation in XXXX, due to their lack of paperwork, this did not start reporting on my credit until XXXX. I done a vountary repossession on the vehicle in XXXX of XXXX. They auctioned off the vehicle after the repossession. They continue every single month to report this account as " Open '' rather than " closed '' or " charged off ''. They continue every single month to report a late payment for the 65 months. They also have an off the wall out of state address that I have never been associated with in Louisiana. In addition to the balance being incorrect because they have never applied the auction funds to the remianing balance of the loan, they also report the account as repossessed, late, repossessed again, then back on track, then repossessed, then charged off, then late again. Its absolutely absurd. I have worked VERY hard to fix my credit, this is the only negative account holding me back. It has now been 7 years since this account had its first missed payment and has been repossessed. This also goes against my debt/income ratio and prevents me from further auto loans because it looks as though I have an open auto loan. I have disputed this account for YEARS due to inaccurate information and the credit bureus refuse to fix it. Credit Acceptance does not respond to any letters that I have sent to them directly verifying any information I have asked for. I am asking for this to be removed from my credit report, as the inaccurate information being reported, the failure to respond to my verification requests all go against my rights under the XXXX. Please help me!!!
|
| 03/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I put 50 % down on a {$21000.00} vehicle. It was my first purchase and was instructed that I only owed {$18000.00} after dealership fees. So far I paid {$20000.00} on my vehicle in total with the down payment. I am told that I still owe over {$32000.00}. I was told that I had a balance on top of a finance charge. I sought out advice from a third party to explain my contract to me and it wasn't until after my car was repossessed that I got a clear understanding of what it is. My car is on it's 3rd repossession. The first repossession, I had to travel 2 hours at 9 months pregnant to retrieve the vehicle. When I retrieved the vehicle my right back wheel arch panel was missing. After the second repossession all of my car 's interior panels were removed, keys deactivated, and damaged caused on the same exact side. Prior to the third repossession a representative told me as long as I made active payments, even if it wasn't the full amount my car wouldn't go into repossession. Four days later I took my infant from the vehicle and as I was walking into the building, a head hunter hooked my vehicle to his pick up stating that my car was on an app that said my car was " marked with a bounty. '' I called credit acceptance immediately and was told if I paid a about {$600.00} that they would stop the repossession. I didn't have it because I was starting a job days later. I don't have the exact dates and times because I didn't keep a record, I didn't know I had to. My car is set to be put on the auction block and I'm not sure who can help. I saved 4 years for that down payment and budgeted accordingly, I can't lose this vehicle.
|
| 06/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
After my last complaint against Credit Acceptance, I was able to enter the Covid Relief Protection plan. The plan stated that I would have 90 days where I would not have to pay anything so that I could get back on track. After the 90 day mark was up, I would have to pay the original amount of the monthly payment each month, within a 30 day timeframe.
In other words, once I started paying the loan back XXXX XXXX ) I would have between XX/XX/XXXX and XX/XX/XXXX, without consequence, to make the payment. If I continued to make the payment as instructed, I would be allowed to stay on the plan. The plan does not stipulate that I need to make a payment arrangement and it does not say that I need to pay for any amount of the loan that is already in delinquent status while on the program.
In XXXX, I began making the payments as instructed. Each month after the payment was made, I began getting up to 10 calls a day telling me that I needed to enter into a payment arrangement. When I informed the agent that I was on the Covid Relief plan, I was told that even though I was I needed to enter a payment arrangement to 1. get the delinquent amount caught up and 2 to make sure that I am paying " on time '' or I will continue to get calls. I was not informed that the company would continue to mark my credit as 120 days or more past due.
When you read the guidelines of the Covid Relief plan on their website, this is in total disregard to what the plan actually stipulates.
I need assistance with getting this corrected. I am doing the best that I can, yet I am still being harassed, and I am still suffering under this company.
|
| 01/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
so I have problems with a few companies and what they are reporting on me the companies would be XXXX XXXX XXXX ( XXXX ), Credit Acceptance Corporation, and XXXX XXXX XXXX.These companies are reporting false information to the data furnishers which results in my credit report being inaccurate and has a major affect on my score. I have spoken with XXXX and Credit Acceptance Corp and ask them to update the information due to fraud with my identity I also have the case on file with the FTC and XXXX It is a unknown bill in my name reporting collections from XXXX in the amount for {$1600.00} on my XXXX. Credit acceptance corp is reporting a closed account in my name for the amount {$17000.00} They also are updating a balance on account that presumes as closed which is also in violation of my consumer rights according to the FCRA. As for XXXX XXXX XXXX they are reporting a collections account in the amount of {$4800.00} due to the fact that I had my baby on XXXX XXXX2018 and they are charging me for an unknown service that I have no knowledge of because before even having my baby They were asked do they take my insurance and the hospital that performed the surgery ( XXXX hospital XXXX, IL ) assured me that they accepted my insurance at the time which was XXXX XXXX XXXX and it would be billed to them now years later I am seeing a billed collection in my named due to misinformation on the health providers side. Also XXXX deleted it off of my account now XXXX and XXXX are showing inaccuracy because they will not delete it and the account was never verified by me I also spoke with them and the account is under dispute.
|
| 02/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
First up I was never given my interest rate on this loan but once I had a problem than I found out it was 28 % or more and than included coverage for repairs. It was a used car and I didn't even had for a year the suv year was a XXXX and I went to a gas station and it started smoking and I had it towed!!! When I got in contact with Credit Acceptance the mechanic called them and he was told what they wanted him to do to find the problem with no guarantee they would pay him and then Credit Acceptance gave me the mechanics they deal with. Had it towed again and the mechanic did what they told him and told him they were not going to pay normal wear and tear!!! He said the mileage was turned back and the engine number was scratched off!!! I than connected them and told them. I than wrote a letter registered mail to pick it up and I was voluntary returning it back to them. They in turn called the mechanic and told him they didn't want it. But he followed their instructions. I than got the attorney General office in DC and while I was on the line their Lawyer said they didn't want and do anything they want with the suv. They couldn't make any money off. The attorney General office said the insurance coverage that they had on the car people have had the similar problem and they say the same answer normal wear and tear. I had stayed on oil changes etc... They keep harassing me constantly!!! I want this removed off my Credit Report it's been XX/XX/XXXX and so many days they Report I'm so many days over due!!! It's an illegal practice they are doing. I'm XXXX and XXXX XXXX!!! I don't owe them anything!!! They owe me!!!
|
| 08/17/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I have been a customer with Credit Acceptance Corporation since XX/XX/XXXX. My XX/XX/XXXX used vehicle is unfortunately financed through them. I have XXXX and have recently been undergoing XXXX. I had a payment that was due on XX/XX/XXXX. My next payment was just due on XX/XX/XXXX. A few days ago I called and spoke with a rep and Supervisor on XX/XX/XXXX and told them I was in the hospital and asked if they could give me an extension until the end of the month to catch up payment. They said no and that the disabling switch to cut off the car would go into effect in a couple days by XX/XX/XXXX if I didn't make at least the payment if {$290.00}. I asked if they could put that one payment at the end of the loan due to the circumstances and stated that they do not provide that option. So if you get sick you loose your car. They will disable it from starting and start the repo process. It does not matter how many years of payments you've invested into paying these people. When I purchased this car the dealership stated this was one of the lenders quick to say yes but you don't know how bad the lender is until you start dealing with them. With no options for customers when they have a financial hardship especially due to sickness this lender is not providing consumers with good car loans. They are simply in business for profit and could careless about the consumer. This company needs to be investigated for its practices for no options for consumers to put at least one payment at the end of their loan or the ability to make even a partial payment. Consumers get XXXX with company. They need to fulfill my request.
|
| 04/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
In 2019, I opened a auto loan with Credit Acceptance Corp. During the signing, the dealer acted as if he was doing me a favor due to me having horrible credit. As a XXXX XXXX XXXX single mom, I knew nothing about interest rates or credit. So I blindly believed him when he mentioned I had been approved. I believed he helped me, only now to discover he fraudulently fixed me up with a huge interest rate loan with Credit Acceptance Corp, a loan I should've never been approved for. Recently, I've decided to look over my credit report and realized that the balances they have listed on my report do not match the balances Credit Acceptance Corp has on my contract. This led me to look over my contract for my vehicle completely. I was surprised and shocked to realize I have a 22.99 % interest rate. This was never explained to me and exceeds the maximum interest rate allowed in my state. I have payed thousands for an extended warranty that the dealer led me to believe was necessary, but states on the contract it is optional. The contract has me ( the buyer ) as the co-signer and my actual co-signer as the buyer. Credit Acceptance has made my life extremely difficult these past few years, due to me having to choose between paying my loan or rent. I had to go without important things just to pay them, and even gave my entire work check to this loan for years.They harass me daily with a minimum of 10 aggressive phone calls. I have already payed over {$21000.00} and they are still attempting to try to collect thousands from me. I am a victim of Predatory Lending. I have proof of everything i'm stating in this complaint.
|
| 09/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I'm unaware of who I should direct this inquiry so my apologies if you don't handle this but my " Statement of Vehicle Sale '', the " Retail Installment Contract '' and what the dealer told me are all completely different prices.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2011 XXXX XXXX XXXX Door Sedan Vehicle Mileage - XXXX miles ***** '' Statement of Vehicle Sale '' ***** Plate Fee - {$110.00} Title Fee - {$15.00} Sales Tax - {$480.00} Purchase Price of Vehicle - {$7900.00} Other Taxable Charges- {$210.00} Total - {$8100.00} Non Taxable Charges - {$1700.00} Total Delivered Price - {$10000.00} Down Payment - {$1200.00} Unpaid Balance Financed- {$9200.00} Total of Finance Contract - {$14000.00} XXXX '' Retail Installment Contract '' **** Motor Vehicle Cash Price - {$7900.00} Paid to Public Officials for Certificate of Title XXXX {$23.00} Sales Tax - {$490.00} Document Preparation Fees - {$220.00} Non Taxable Charges - {$1700.00} Cash Price - {$10000.00} Down Payment - {$1200.00} Unpaid Balance Financed- {$9200.00} Finance Charges - {$5300.00} Total of Finance Contract XXXX {$14000.00} ***** '' Dealer Advertised Pricing and Actual Deposit Amount '' ***** Motor Vehicle Cash Price - {$5900.00} Sales Tax - {$350.00} Document Preparation Fees - {$220.00} Gap Coverage - {$1700.00} Down Payment - {$2000.00} Unpaid Balance Financed- {$6300.00} Finance Charges - {$2900.00} Total of Finance Contract XXXX {$9200.00} If this is not something your department handles I would appreciate if you could point me in the right direction.
Thank you, XXXX.
|
| 04/03/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Late XXXX I obtained an auto loan wit Credit Acceptance Corp . I am under the impression that the principal ammount of this loan was XXXX. I paid XXXX down, and made monthly payments of XXXX for 15 months. I later crashed this vehicle, and defaulted on the loan. The vehicle was returned in salvage condition. In XXXX a judgement was entered against me in the ammount of XXXX. My wages have since been garnished. I have paid an additional XXXX through income execution. In XXXX I attemted to get an update of the remaining balance, only to find that I owe in excess of XXXX. I spoke with the sherrifs office, because they have the order in XXXX XXXX NY. They tell me I have to deal with the lawyer. I call the lawyer I 'm told I need to speak with Credit Acceptance Corp . I call Credit Acceptance, I 'm told, " they have sold the debt ''. My issue is the constant running in circles while my wages are garnished, and the ammount I owe rises. How is this possible? This was a XXXX Doge Intrepid purched used with XXXX miles in XXXX XXXX. This vehicle brand new with XXXX miles only cost XXXX. How is it I still owe XXXX after having already paid XXXX? on an XXXX dollar loan? I feel this is Preditory, and Unconcionable. Please help. My wife and I are expecting our XXXX child and I am the only income for our household. I can not afford to pay continual garnishment, and I feel this debt has been paid. I understand that the principal ammount does not include interest however I feel I have been victim of Preditory lending. This judgement remains on my credit report despite the number of times I have desputed it. Please help
|
| 04/10/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
They failed to id me with my state identification numbers, Dear Credit Acceptance, I am writing to request the return of my title and settlement funds in regards to the fraudulent transaction against XXXX XXXX XXXX XXXX. It has come to my attention that your company did not operate in accordance with the Truth in Lending Act 15 USC1681, and furthermore did not report my credit fairly.
As you are aware, financing charges can only be paid with money in hand. I did not receive any money in hand and instead signed a contract which was not the full contract that I had seen on the Credit Acceptance website. Additionally, I did not receive my car as part of a proper consumer to credit transaction. Therefore, I am not liable for the debt that is required, are contract is null and void due to the contract being fraudulent.
Given these circumstances, I am requesting the return of my title and settlement funds. I would like to settle this matter through our abbreviation clause. Please let me know how we can proceed with this, I extended them the credit they claim to have loaned me.
I am a sovereign entity.
According to Congress fraud is anytime a Person ( Corporation ) transfer, traffic, or transport your Government Authentication feature for value! 18 usc 1028d ( 1,3,9, 12 ).
Also i did not consent for any company to use my data using a SSA-89 it's fraud. Irs Publications 4681 states that all charge off are income.. How I still owe a debt that was written off as income.
I also didnt put a down payment of XXXX that is false. Which makes the contract false.
Thank you for your attention to this matter.
|
| 04/24/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX I signed a contract with Credit Acceptance Corp Account # XXXX to finance the purchase a XXXX XXXX XXXX XXXX useing auto pay from my bank. From XX/XX/XXXX to XX/XX/XXXX all payments were on auto pay until I stopped payment because I became unemployed in XX/XX/XXXX and direct deposit stopped.
Being unemployed I still managed to make all payments up to this month working for myself to survive. Paid {$380.00} on XXXX and Paid {$200.00} on XXXX. On XX/XX/XXXX I called and ask Credit Acceptance could they lower my interest rate and refinance the vehicle to a lower rate because I was unemployed and working for myself. They replied No. I also ask can lower my interest rate, that answer was also no.
When I bought the car my credit was bad because of some past problems. If you look at my credit score when I bought the car and look at it now its a big difference. Im getting calls from the lender almost every day, asking when can we expect the next payment. With this Corona Virus affecting thousand of people Im doing the best I can getting the money to pay my bills. Even my cell carrier XXXX is giving more talk, text and more during this virus situation.
If you can help me, I need them to stop the horasing calls and try to get them to refinance the car or lower the interest rate I would be more than happy. I dont want to ruin my credit, I will pay them but its hard to get work now and they wont accept a hundred dollars from me to apply on the account. If you need to contact me my info is below. Thanking you in advance for your support ...
XXXX XXXX XXXX E-mail : XXXX Cell : XXXX
|
| 01/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
CFPB, Here are the documents that proves Credit Acceptance Corp. was provided and was notified by XXXX that I disputed my prior payment history because it was incomplete and inaccurate. ( See Attachment below ). Credit Acceptance Corp certified to XXXX that the prior payment history was correct and accurate. ( See Attachment below ) I pulled a new credit report from annual credit report. ( See Attachment below ) Credit Acceptance Corp did not fix any of the prior inaccurate and incomplete payment history. ( See Attachment below ) Credit Acceptance Corp knew that the payment history was being reported incorrectly. My payment history was blatantly obviously incorrect and incomplete. ( See Attachment below ) Violation after violation. Either correct the account or delete it immediately. This is your last chance to fix your companies inaccurate and incomplete reporting of my payment history. Do the right thing, thank you. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX 1 day ago ) to XXXX XXXX. Ive disputed the accuracy and the incompleteness of my payment history with XXXX, regarding credit acceptance corporation. I will attach documents so you can see for yourself. XXXX says that XXXX has verified that the prior payment history is accurate and correct. Will you please explain to me how this payment history could be verified as accurate and correct? I will attach all the supporting documents and you can look at it yourself. Ive been extremely patient. Theres XXXX violations. This is my final attempt to have it corrected or deleted. I just want to move on with my life. Thank you. XXXX XXXX
|
| 10/03/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
Servicemember |
|
In XX/XX/XXXX, I had a car financed through Credit Acceptance Corporation and it was declared totaled in XX/XX/XXXX by the auto insurance company. The insurance company paid the payment for the car. I spoke to a Credit Acceptance Corporation representative ( with a nasty demeanor ) in XX/XX/XXXX. I told him that I did not believe I did not believe I owed any more funds on the vehicle because the loan was paid off early. The representative stated that I still had a balance due. I inquired about the Extended car warranty and the Gap coverage that was added to the loan and was it pro-rated and removed from the balance. He mentioned that was the gap coverage was removed & I was issued a credit towards the balance due only. I requested a verification and statement of transactions and the amount that is due. He said he would email it to and verified my email address. Credit Acceptance Corporation does not mail me any statements or communications regarding this car loan and never have. As of today, XX/XX/XXXX, I have yet to receive any mailings or emails from the Credit Acceptance Corporation regarding the auto loan, however, they call me daily requesting payment for a vehicle that was paid off by the car insurance company. and they are reporting the loan is delinquent to all credit bureaus. If I owe the loan after it was paid off, why won't they send me written documentation of the balance due and details of the payments they received? How could this company harass a customer for payment without validating or verifying the debt when requested and report derogatory information to credit bureaus?
|
| 11/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I filed a dispute through XXXX, XXXX, and XXXX to receive physical verification of my original instrument of indebtedness via certified US mail on XX/XX/2018. I received an electronic response from XXXX XX/XX/18 through my credit monitoring account that this account has been updated without sending me any physical verification. Credit Acceptance has placed erroneous late payments, an inaccurate account status, and an inaccurate loan balance on my XXXX credit report. XXXX has asked me electronically " why I want to dispute this account '' electronically when I specifically told them I want all correspondence to be by US mail. The question also makes no sense as I already told them why I was disputing this in the letter that I sent : " According to the Fair Credit Reporting Act ( hereafter referred to as " FCRA '' ), Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify through the physical verification of the original signed consumer contract any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
Therefore, I am demanding to see Verifiable Proof ( an original Consumer Contract, or MPN with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. Please also remove all non-account holding inquiries over 30 days old. ''
|
| 05/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I co-signed a vehicle for my sons dad the car company that sold him the car knew the car was a bad car. The tires went out on the car a week after he got it and the loan that was taken out for the car was way too much. I was not physically there at the dealership with him to know that they allowed him to leave off their lot without having insurance on the car or how much the car actually was. If I was I would have never e-signed for the loan. Now the car is totaled and it is stating that there is insurance on the vehicle but he never put insurance on the car and neither did I. I have been asking the lender for information or to just take my name off of the loan because it is affecting my credit but no one is trying to help me. A lady I spoke with over the phone told me that someone from the dealership physically told her that he was going to get XXXX on the vehicle when he got home but he has never had XXXX ever in his life. I am looking for some help because I believe that there were some type of fraud that was done with the process of him speaking with the dealership and them helping him get plates and insurance for the vehicle that was never provided to the lender company for them to even get the okay to give out the loan. I have spoken to the owner of the dealership and she suspects it to be some type of foul play on their end as well. But she has still yet to contact us about whatever information she was suppose to be looking for or calling around to see what and why we still havent received any information about the license plate being bad or non-transferable after the accident.
|
| 06/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
On XX/XX/XXXX, I woke up and seen that my XXXX XXXX XXXX was missing. My heart dropped because I had a car stolen from my house before. I called the police and reported it stolen. Later that day, the XXXX police told me that my truck has been repossessed. I brought the truck on XX/XX/XXXX from the XXXX XXXX Police auto auction. I paid for it in full and have a clean and clear title. Since they took the truck on XXXX XXXX weekend, I had to wait until that Tuesday to find out what happened to my truck. The tow company told me that the truck was repossessed by Credit Acceptance. I called Credit Acceptance and they told me to send in my title and bill of sale, and they should release the truck in 24-48 hours. I called back in after 48 hours, and was told that they were still investigating. Finally on the XXXX of XXXX, they said I could have my truck back. I told them I had no way of getting it since it was towed out of state. After numerous calls, they agreed to tow my truck back on XX/XX/XXXX. My truck came back with a rip in the front seat. All my families ' belonging thrown together in a big bag. I called Credit Acceptance to see how they were going to remedy this saturation. They told me I had to have a before picture of the seat, which I do not have. I think most people do not keep before and after pictures of their car seats. They are not telling me what they are going to do about me missing work or the car rental I had to do to take my mother to the doctor. I can get the car rental agreement, but the picture of seat or my work information should not be my burden for their mistake.
|
| 09/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
In XX/XX/XXXX, I was in the market for a used truck for my daughter. I went to XXXX 's XXXX in XXXX XXXX, MD and wanted to purchase a XXXX XXXX XXXX. The blue book value of the vehicle was {$16000.00}. At the time, her nor I had alot of debt. My credit score was over XXXX and hers was as well due to her being a college student. I was told by the dealership that the vehicle would be {$22000.00}. However, the principal balance on the online account is showing as {$28000.00}. This would mean I was charged an additional {$12000.00} over what the value of the car was. Also, I was looking through my paperwork and noticed that I was never given a Bill of Sale for the vehicle. I reached out to the dealership and have not received a response after several attempts.
I was fired from my employer XX/XX/XXXX and I fell behind on payments. I called XXXX XXXX and they told me there was nothing they could do to work with me.
Currently I am on a payment arrangement where I have been paying {$450.00} bi weekly. As of XX/XX/XXXX, I have made the following payments : XX/XX/XXXX, XXXX {$370.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} XX/XX/XXXX, XXXX {$450.00} The total I have paid since XX/XX/XXXX is {$4000.00} however, XXXX XXXX is still reporting on my Credit Report that my account is XXXX to XXXX days late. How is it being reported as such when they put me on this payment arrangement. Now when I go on my account, its not showing the balance due.
|
| 01/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
Purchased a XXXX XXXX XXXX in XXXX for XXXX (? ) XXXX $ down tax fees XXXX XXXX Orig agreement was with the dealership & somehow was transferred to Credit Acceptance & charged over 23 % interest w/a co-signer. Org. loan of XXXX $ XXXX $ or more @ XXXX $ mo.for XXXX. They repossessed the vehicle without any prior knowledge or attempts to reach me in XXXX of XXXXPandemic, in spite of multiple calls letting them know that we were experiencing financial issues. Previous payments had been made unlike they have falsely reported Since XXXX they have either not reported or incorrectly reported payments made on the loan to the XXXX credit bureaus. At one point there had been two account # s. connected to my account on their portal. After paying on this loan for XXXX & XXXX mos. they are reporting that $ XXXX is still owed & $ XXXX Is past due. Every mo they charge a late fee no matter when its paid, and even after payments of XXXX $ over XXXX $ that is required. I have tried to contact the dealership where it was purchased but they have never returned my calls. In desperate need of clarification on the limitations of interest charges, payments and the right to repossess a vehicle after incorrect /invalid information has been reported. The vehicle was sold with a major airbag recall that has since cost me over XXXX $ out of pocket expenses that I was given XXXX $ in reimbursement. Currently there is another recall for the same issue that is just as dangerous and the issue is not being resolved in a timely manner either. Stuck making outlandish payments for a vehicle that is XXXX old!!!
|
| 07/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance is furnishing inaccurate information to the consumer reporting agency, The reporting of inaccurate information has caused severe damages to my character, my reputation and general mode of living and my ability to obtain credit for personal and home purposes-15 U.S. Code 1681a ( d ) ( 1 ) ( A ). Furthermore, Credit Acceptance has obscured the true cost of its loans to car buyers, leading to severe financial distress for borrowers and subjecting them to aggressive debt collection tactics on loans its own systems predicted that borrowers cant afford to repay. Reporting misleading high balance along with inflated interest, borrowers that default on loans, lead to severe consequences, including wage garnishment and an inability to borrow money in the future. A default on an auto loan can also lead to the borrower losing their means of transportation, which can cause job loss and a further spiral of damaged credit and financial distress. According to 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies. ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. person- ( b ) The term person means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity. Prohibition- the action of forbidding something, especially by law.
|
| 01/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I purchased a vehicle and used credit acceptance to purchase the used vehicle. I also purchased gap insurance. I was told this would cover anything that was not covered by insurance. In XX/XX/XXXX they claimed I had not made payments in XXXX months and repossessed the car. They told me if I paid XXXX I could get the car back. I did as they asked and found my belongings stolen out of my car, my babies car seat had been XXXX in a pile of snow as well as documents tossed in a trash back in the same snow pile. After getting my car back they lost my key fob, and I had to get a new one. Fast forward XXXX of XXXX and, I am hit at a red light and the other persons insurance company claims a total loss. I get it all set up and record my conversations with credit acceptance. Fast forward to XXXX. I receive a call from the state and from the body shop asking why the car has never been touched. I call credit acceptance and they claim they know nothing about this and did not know where the car was. I emailed the insurance company and they confirmed as well as the body shop that Credit acceptance knew where it was. They finally have insurance company pick up the car and Pay the amount owed which was XXXX. So after that and my gap protection I am told I still owe XXXX on a loan I owed XXXX at the time of total loss. It is now XXXX and They have continued to mark on my credit report I am XXXX days late, they have closed it, opened it, marked as collections, marked as nothing, and they have sent letters with the amount going from XXXX to XXXX said I could settle for XXXX. Now its XXXX
|
| 09/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hi I am contacting you because I am dealing with multiple accounts on my report that are showing up due to fraudulent activity. I recently looked at my credit report and noticed multiple accounts on my report that were not opened by me, there are many medical collection accounts which I have never finance any of my medical costs. I am also seeing accounts from banks that Ive never opened an account with or gotten a loan from or even a credit card. I do not know how these items are showing on my report, I believe some one could have my information and is using it to open these accounts. It could also be some one elses accounts showing on my report. I really need this to be resolved as I am looking to buy a house soon and these items are depicting my score incorrectly as I have never been late on any of my bills. Please let me know if you require anymore information or have any questions.
ITEMS ON MY REPORT THAT ARE NOT MINE : XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$0.00} XXXX, XXXX, XXXX, XX/XX/XXXX, BALANCE {$25.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$280.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$28.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$29.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$950.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$26000.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$17.00} XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$430.00} XXXX XXXX XXXX, XXXX, XX/XX/XXXX, BALANCE {$19000.00} XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX, BALANCE {$0.00} MEDICAL, XXXX, XX/XX/XXXX, BALANCE {$32.00} XXXX, XXXX, XX/XX/XXXX, BALANCE {$11000.00}
|
| 01/10/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I reached out to the company back in XXXX about removal of the incorrect information on my credit report. They refused to do so I requested the payment information from the account. I was told I had to verify my email by email early XXXX from the company, so I did the information listed was incorrect. They later in the year sent me a letter from a lawyer to contact him even after they were notified the information was incorrect from the initial notice. At the time they were being sued for targeting lowering class citizens and charging interest rates that were above the regulated state requirement. I was also in that category of targeted people. I was waiting the opportunity to go to court. I later received a call from a lawyer saying they could represent me in a lawsuit I knew nothing about I asked them what they were referring to because I was not aware of being sued. She informed me to call my local courts and I did they told me that a summons would be brought to me and it was filed by the company on XX/XX/XXXX. I waited to hear back from the company lawyer after leaving several voicemails and no response. I waited for the company to resolve the issue and then I received a letter from the court stating the case was dismissed XX/XX/XXXX. I tried to get the company to remove the wrong information from me and my co-signer report but they have still not done it. I then received a lean release document from them on XX/XX/XXXX. It is now XX/XX/XXXX and it is still on our reports. I would like them removed immediately and any inquiries associated with the company.
|
| 02/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX at the XXXX XXXX XXXX XXXX dealership I signed a retail installment contract with credit acceptance for a XXXX XXXX XXXX. I have recently learned that the contract is faulty due to the additional charges with loan. In the beginning credit acceptance as a lending company is not accommodating to their customers. Before payments were due I asked for a different pay date due to my pay period but was denied. Over the course of the loan credit acceptance has reported incorrect dates and payment amounts to my credit report. In addition to massive hidden fees I have accumulated on my account the numbers are not correct for how much is owned on the car loan. The numbers are different on all three credit reports. Once it took me months to dispute charges and receive a resolution for hidden fees. Credit acceptance do not issue bill statements to customers its only by request, on the website the customer has limited access to their account. The customer can only view current and past due amounts. Credit acceptance as a lender is not professional by conducting business as such. On XX/XX/XXXX th vehicle was repossessed, I recently learned the vehicle was damaged under the care of the third party repossession company the vehicle is now deemed inoperable and being sold at auction. I have invested in over {$21000.00} in a vehicle that was worth {$13000.00} at the time. Furthermore the vehicle is now inoperable due to someone else negligence. I have contacted credit acceptance regarding the damages i discovered on the auction website to the vehicle on XX/XX/XXXX.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. According to the Fair Credit Reporting Act. Section 609 ( a ) ( 1 ) ( A ), you are rquired by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting service could fax, mail or email in a fraudulent account.
I damand to see verifiable proof ( i.e. : an original consumer contract withmy signature on it ) that you have on file for the account listed below.
Your failure to positively verfiy these accounts has hurt my ability to obtain credit. Under the FCRA, unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account listed below.
I demand that the following account be verified or removed immediately i.e : an orgianal consumer contract with my name on it ) that you have on file for the account listed below.
XXXX XXXX XXXX XXXXXXXX Loan with account # XXXX opened on XX/XX/2017 and a balance of {$0.00}.
Account is reporting 3 diffrent dates of last activity., there are 3 diffrent account STATUS, XXXX is reporting a DEROGATORY, while XXXX reports a PAID account 3 diffrent last payments, you are reporting a CHARGE OFF/COLLECTION with no LATE Payments reporting. while XXXX is reporting 120/late also with no late payments reporting. if it's the same account being reported by the same creditor why is this different? Delete account for inaccurate reporting.
|
| 03/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I check my credit very frequently, I noticed the credit reporting agencies and credit acceptance has been violating my consuming rights I check my report and they furnished credit acceptance. This car was repossessed they never told me how much I owe, when it was sold and what the balance was if there was any. I should not have a balance because there was a finance charge that I paid. As pursuant to 15 US code 1605 Determination of finance charge, they already got paid. In addition, I noticed that XXXX XXXX when I checked my report it was reporting that this account with credit acceptance Corp will stay on my record until XX/XX/2022. Then I screen shot a picture from my phone on XX/XX/2022 from the XXXX app. It stated that it shall be on Record until XX/XX/2022. XX/XX/2022 when I went to look if it was still there reporting, the space where they actually inform how long its going to be on record its blank. They are not reporting factual information to my report and they using abusive practice according to 15 usc 1692. The banking system is depending on them for accuracy. This account supposed to have fell off already. I am demanding compensation from XXXX for {$1000.00} for damages and demanding credit acceptance to compensate me for the whole entire loan for the vehicle that's already been paid off. I am looking for them to send me back the price of the whole loan or I will take this to court. According to 15 usc 1692i credit acceptance corp have no legal standing against me the COSNUMER in the courts. I am demanding that this account is REMOVED IMMEDIATELY.
|
| 01/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
I recieved car loan for a XXXX XXXX XXXX XXXX in XX/XX/XXXX from Credit acceptance corp. I paid my bill on time every month for 7 months. The transmission in the car failed in XX/XX/XXXX. I contacted Credit acceptance to see what my options were as i could not afford the repairs and i did not want my credit score to be affected. They stated it was nothing they could do as far as paying for repairs. I asked about the process for turning the car back in to them. Credit acceptance rep stated that they would come pick the car up, it would then be sold for what they could get for it, Whatever they sold it for would be subtracted from the balance i owe which at the time was about ( balance in XX/XX/XXXX {$4500.00} ) they would send me a letter with new balance once car is sold. I never recieved a letter with the new balance. They are still reporting as if account is open til this day. They are reporting an inaccurate balance of XXXX which is more than the initial loan amount. They are reporting late payments and voluntary surrenders every month. Every time i dispute they get worst. I asked for proof of what they are reporting, and no one can furnish the proof. I asked all three bureaus XXXX, XXXX, and XXXX to verify and send me proof. But yet and still no one can show any evidence of this but its still reporting negatively on my consumer report and public records. Ive requested this to be removed for inaccuracies numerous times and yet its still reporting. This is Fraud and it is causing great stress and hardship in my life, Due to their bad business practices.
|
| 04/03/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
Servicemember |
|
I purchased a new car, and I gave this one back to the finance company. My new car dealer drove the XXXX to XXXX for me, and he spoke with the owner regarding the vehicle. The owner made him park it in a back lot, so it would be out of his way. I followed behind, and picked the dealer up.
I have a voice recording of my call to Credit Acceptance, explaining to them that I voluntarily surrendered the vehicle and returned it to the place of purchase. XXXX informed me they normally pick up the vehicle within 10 days. They will sell the XXXX at auction and bill me for the remaining balance. I requested they not call me continuously until the vehicle is auctioned.
I immediately mailed my key to XXXX, who has possession of the vehicle, along with a copy of this form and the notes above the line.
I drive by and check on the vehicle periodically to see if the vehicle has been picked up yet, and to ensure no vandalism has occurred.
The financing company has not yet picked up the vehicle. They continue to call me multiple times a day, seven ( 7 ) days a week. Sometimes they leave voice mails, sometimes not. I only get a bit of the voice mail, which is an automated message to call them. At this point, my voice mail box is full. I refuse to clean it up and make room for more until they cease harassment and follow through with their established procedures. They call from so many different numbers ; it is nearly impossible to block them. I 've tried to compose a call history, but I can not guarantee I got them all. It makes my eyes cross and gives me a headache!
|
| 07/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Dear Sirs, I am in receipt of your letter dated XX/XX/XXXX to the CFPB, and subsequently allowed thirty ( 30 ) days to expire with hopes Credit Acceptance Corporation ( CAC ) would correct the inaccurate information it knowingly reported to all three credit bureaus. Thirty days has since past, and I would like to address the falsehoods reported in your letter.
In your letter you state CAC has been actively pursuing collection of the above-referenced account. However, referencing a CAC letter I received in XXXX, and furthermore attached page 8 of my XXXX report, page 2 of my XXXX report and lastly, page 3 of my XXXX report contradicts your statement.
The attached credit reports display this account to-date has been charged-off for nearly 4 or more years now, and no collection activity has not been reported up until recently. Your company maliciously, unethically, and illegally reported credit activity for no other reason to my belief, but to cause damage to my credit profile.
As a Creditor, you are fully aware your company has a duty to conform with all Federal and State regulations in regards to credit reporting. As well as reporting accurate, up-to-date, and truthful information.
With this letter, and under the guidelines of Fair Credit Reporting Act, I am requesting CAC remove this account from my credit report with all three credit reporting bureaus immediately, no longer than 30-days of the date of this letter.
Kindly confirm safe receipt. Should you have any questions, please do not hesitate to contact me. As always, thank you.
|
| 09/13/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
Servicemember |
|
My complaint is that I purchased a truck back in XXXX 2009 from a dealership I put down on a down payment to get the truck, during my time with the truck from the start I was having mechanical problems, After maybe 3 mo I had credit card fraud which caused me to not be able to make the payment for that mo. So they then remotely XXXX the start engine on the truck so I could not drive it. So within a couple of weeks they repossessed it, an offered me in a letter to buy it back at auction which I could not buy it back because I did not have the money to make the payment let alone to be able to purchase it back for the remaining balance after auction, so in further complaint they sent a garnishment summons to my job stating that I owe them {$3100.00} less the amount they sold the truck at auction. Ok now the question I would like answered is what physical money did they loan me ( put money in my hands check or cash ) that was paid towards the purchase of the truck, an did they not get there property back when they repossessed the truck an sold it at auction. So what warrants me to owe them physical money an for them to hide behind the courts to have them issue a judgment against me for physical money they never give me any way an to take money from me, here is something to think about : when you need to rent a car you have to put down a deposit. when you retain the car you then pay for the usage of the car, you return the car you get your deposit back. physical money an property is being exchanged I feel it is the same concept as leasing a car.
|
| 06/01/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Gm. I wanted to have Credit Acceptance investigated and the credit bureaus at fault for keep updating my dispute as VERFIED! I dont recieve nothing as proof showing how these amounts Are! You can't just verify on debt cause the creditors told u its valid..First I see they still reporting that I Involuntarily had the car repossessed when in fact mid XXXX of XXXX I called them and let them know I couldn't pay for the car at that time after being persuade to just call in if future payments couldnt be made but I let them know it wasn't looking good so thats why when the impoundment showed up one morning I gave him my keys ( Is that involuntary? ) Also, SINCE THEN THE CAR BEEN SOLD!. But they are saying I still owe the same amount after making payments over time and still same high balance in which over these few months I have disputed with the company and the 3 major credit bureaus, I just start noticing that every month on this CLOSED account that my balance gets higher and higher, also is being included as a OPEN debt in Balance of all my good standing accounts. I seen on XXXX after trying to research this company that they have similar law suits out against them for being deceitful and overcharging. I hope they not trying this tactic on me and hope this is a mistake. I never denied have a account with them but proof of how I owe this much and documents of how much car sold for and want to know, How they have the Right to keep Reporting to bureaus a different amount ever month? I hope we can find some resolvemment in this concerning matter.
|
| 04/01/2019 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
Hello My name is XXXX XXXX I financed a car back into XXXX from credit acceptance XXXX, in XXXX I lost my job and husband in the same year and became behind on my payments. They came and took the car and they never sent me itemized bill or any options to get the car back. Some time in XXXX I was notified about this and I asked for an itemized bill or a statement for what for what owed them since the care was sold. At the end of XXXX I lost my job and now was looking for new employment. In XXXX and XXXX, I started to received threatening calls from a man but would never identify himself. He sounded like a scam or someone who was trying to scare me in to giving my information out. The calls stop and about 6 months ago they started again. I found a new job and have been working on my life and now my credit. this debit is 11 years old. I never had a chance to fight it or see if they cost was true and now because I am working again and working with agencies to help better my credit they have are now going after my wages ..This debit is 11 years old. This is a lot of money coming out my check and I don't believe I should be responsible for the full amount they are asking if any.. How long will this debit haunt me.. I am trying to get ahead and just like that i am pulled back down for a 11 year old debt. Is there any help for me.
thank you for any assistance XXXX XXXX XXXX is the Attorney for credit acceptance XXXX. When I called them they said they will have to go to a storage and pull my file since it is old.. '' Ya think XXXX XXXX XXXX XXXX
|
| 09/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX XXXX 15USC 1681 a ( d ( 2 ) ( A ) ( i ) clearly states that transactions between the consumer and the Person/Corporation making the report is NOT included on the consumer reports. Yet XXXX is reporting this information.. The reporting of excluded information pursuant to 15USC 1681 a ( d ) ( 2 ) ( A ) ( i ) on a consumer report is a clear violation of XXXX compliance. Provide me with the XXXX compliance disclosure on reporting transactions to a consumer reporting agency. I need the transactions reporting as late, collection/charge-off status and any other derogatory information deleted from my consumer reports effective immediately. Before you think to reply that this account has been " validated '', let 's be clear that I am not asking you to validate or verify anything. So please do not respond by telling me that as a tactic to waste my valuable time. Some of the negative accounts have been placed in Collection/Charge-Off Status WITHOUT mailing me a copy of IRS form XXXX Cancellation of Debt. XXXX and the creditors reporting collections/Charge-Offs, late payments/other derogatory information in my consumer reports are in violation of 26 USC ss XXXX Returns Relating to the Cancellation of Indebtedness By Certain Entities. If this derogatory account information is not deleted from my consumer reports within 30 days, I will be forced to officially file IRS form XXXX : Information Referral AND IRS form XXXX : Application For Award For Original Information Overview with the Internal Revenue Service against ALL entities involved.
|
| 01/19/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I am writing to express my deep frustration and dissatisfaction with the recent experiences I have encountered with Credit Acceptance, specifically in relation to the repossession and subsequent release of my vehicle.
On XX/XX/XXXX, I visited the Credit Acceptance website to make a payment to retrieve my repossessed vehicle. I went through the payment process on their website, received a confirmation, only to discover later that the payment was processed through a third-party service without my knowledge. This lack of transparency is unacceptable, as I intended to make a direct payment through Credit Acceptance.
Despite the payment being confirmed on XX/XX/XXXX, I have been informed that I must wait until XX/XX/XXXX, well beyond the initially communicated XXXX business days, to have my vehicle released. This contradictory information and prolonged delay are causing unnecessary hardship and inconvenience.
Furthermore, my account reflects a discrepancy in payments, as I have paid a total of {$9000.00} since XX/XX/XXXX, yet Credit Acceptance insists I am behind by {$3700.00}. This inconsistency raises serious concerns about the accuracy and transparency of their accounting practices.
I urge the Consumer Financial Protection Bureau to investigate Credit Acceptance 's practices, specifically addressing the lack of transparency regarding third-party payments, contradictory information provided to customers, and discrepancies in account balances.
I appreciate your prompt attention to this matter and hope for a swift resolution.
|
| 06/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Told you not to respond to a lawsuit they filed against you
|
|
Web |
Servicemember |
|
Credit Acceptance ( CAC ) has levied hidden charges that added 37 percent to 68 percent to loans for customers including me, with low credit scores. After closing my account, and aggressive calling to pay a debt owed on a vehicle that is reported stolen and no longer in my possession, Credit Acceptance till this day preys on me and many pandemic related consumers.
Credit Acceptance requires many borrowers to buy vehicle service contracts that added, on average, {$2500.00} to their loans.
Credit Acceptance 's policy is to call consumers on debts and default loans almost eight times a day to try to collect. They have called me repeatedly in the wee hours of the morning.
In addition to high costs and aggressive collection practices, Credit Acceptance has also been big in repossessions, repossessing cars in 45 percent of the loans.
When Credit Acceptance repossesses a car, the borrower must continue to pay the amount owed. That can include payments on a vehicle service agreement the borrower can no longer benefit from, illegal lending and collection practices that are predatory and illegal in several states, and harmful credit damages to many consumers across the nation.
Credit Acceptance has also raised debts for non payment thru illegal practices and policy ( including myself ) while targeting consumers with high interest rates and devastating " lawsuits '' or anything in relation to debts, loans and destroying the consumers credit thru illegal collection practices.
XXXX an CFPB need to bring Credit Acceptance to light.
|
| 05/15/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Back in XXXX of XXXX I got a car loan for XXXX XXXX XXXX XXXX, from Credit Acceptance Corp. The loan was for approximately {$11000.00}. In XXXX of XXXX I was unable to pay for the loan anymore an contacted the company explaining my situation to them. I never received a reply back from them. Then several months later I contacted them a second time telling them to please come and take the car back I still could not afford the loan any longer and haven't been driving the vehicle it remained parked at my residence. Still I never heard back from them, they continued to ignore my requests. I've contacted them on 2 more occasions the most recent being in the beginning of XXXX, nearly 3 years from the point I first contacted them telling them to come and take the car back please. And I have still heard nothing from them and the vehicle still remains parked and not being driven. Just today, XX/XX/XXXX, I was notified by my credit monitoring company that Credit Acceptance Corp has reported new information to the credit bureaus about my loan. It turns out that have now reported this loan as being " re-opened '' with them ( it has been marked as closed for the last 3 years ) and they have nearly doubled the amount they claim I owe them. It went from {$11000.00} as a balance to now {$19000.00}. I have been pleading with this company to come and take the vehicle back now for nearly 3 years and all they do is ignore me. I'm positive they are ignoring me because they're just waiting for the vehicles value to continually depreciate over time.
|
| 01/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I'm contacting the cfpb in regard to a car loan. I purchased a XXXX scion with 41,000 miles through XXXX XXXX. I was making payments in the amount of XXXX however in XXXX, I couldn't afford the car payments due to gunshot injuries. They told me the car was 18,000, I later found out the car was more than that. They also charged me 18.99 percent, their finance charge XXXX total cost of the car XXXX which is unbelievable. The car had no equity, the loan was up side down to start and the apr rate is beyond Connecticut 's law. This is a clear case of predatory lending which violate the laws here in Connecticut. The lending practice in my case imposes unfair and abusive loan terms on borrowers, including high-interest rates, high fees, and terms that strip me the borrower of equity. I did not understand the terms of this agreement when i bought this car. I had no knowledge of the APR. The salesman was trying to make a sale by any means necessary. Paying XXXX for a XXXX car is crazy. The lender violated local or federal laws, including the Truth in Lending Act ( TILA ) by approving such loans with these terms. Credit Acceptance is currently being sued by New York Attorney general and the CFPB for this very thing. In the state of Connecticut an auto loan APR can not exceed 12 % pursuant to Section 36a-573 of the Banking Law of Connecticut, no person is authorized to charge, contract or receive any interest or consideration greater than 12 percent per annum upon the loan, use or forbearance of money, or credit of the amount or value.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This third time to get this resolved in five business days ' notice now will go to us in federal court for review of breach of contract under the bill of exchange as bearer and demand for title proper interest owed to the principal account certain that you are unaware of these actions because you did not forward this to the director drawer of this account. Unable to resolve this transfer of credits to the bearer and interest of application, the CFO needs to be alerted of your actions because you have violated due process to interest due and shall be paid to the older of XXXX XXXX XXXX the title 12 section 29a is more indebted for more instruction to the CFO CEO director of this company. Your reach is not the same issues talked about. XXXX XXXX does accept the bill and has endorsed it but was denied because of the burden of proof of the laws and the application process to wire the interest to the balance within a certain amount of days instructed by the bearer XXXX XXXX XXXX XXXX XXXX XXXX did not give you permission to handle his estate interest and reports that's fraud. You shall pay XXXX XXXX dollars for violating tier 3 of the Federal Reserve Act and regulation of exchanging bills the right way. Now that you have delayed the transfer several times by civil actions, it can be forwarded to the proper federal courts to resolve. You do not have to answer back to this instruction because the courts will fix this issue soon on notice of security fraud and breach of contract.
XXXX XXXX noticed and requested a reply back in...
|
| 09/07/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I received information from you attempting to collect the above-listed alleged debt. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with a copy of a signed contract with the creditor.I am writing in regard to the above referenced accounts and transactions.
The vehicle was repossessed by CAC in the State of ALABAMA on or about, XX/XX/2017, and resold on or about unknown.Under the laws of the State of Alabama UCC Alabama Code Title 7. Commercial Code 7-9A-205 and State RISA and MVISA statutes a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to.Please provide copies of the legal notices and proof of the commercially reasonable manner of the resale of the subject vehicle.If no such proof is provided within 14 days from receipt of this notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA.In addition, if you singularly or severally fail to comply with the above requests, I reserve the right to seek damages against all parties, under all available State and Federal statutes and UCC - 9 remedies.As per the law, cease and desist all collection activity, including credit reporting.
|
| 11/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I got a loan from Credit Acceptance in 2018. I made payments as stated in our agreement but when the pandemic happened, I was out of work and notified the company in which they told me they had no help for their customers. So I made the payments as best as I could. Most of the time it was paid on time and if not it was paid within 3 days from due date. I was notified that the amount was due on the XXXX not after and we dont have grace periods. So the first time I was late, the account would continue to reflect late payments each month until I paid that one late payment. I wasnt aware that it works that way. Even more, its hurting my credit trying to get a new car because of those unethical practices this finance company practice. It is a reason they are one of the worse companies. I didnt realize how bad those terms where until the pandemic. Also they lied to me about helping during the pandemic only to turn around and send an email about how they help their customers during the pandemic. Also this company practices harassing phones calls for one missing payments and didnt stop until I blocked them and paid. My credit report shows late payment every month because one late payment rolled over each month until it was paid. Had they given me the option to push that payment to the end of terms, I would have great credit. Its disgusting how this company hurt the very people who put money in their pockets and food on their tables. Shame on Credit Acceptance, they were never really trying to help me, just cause me more pain.
|
| 02/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX purchased a XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX, XXXX for {$14000.00}. Total loan amount financed {$25000.00}. I also paid {$1400.00} for a 2 year or XXXX miles extended warranty. Car was financed through Credit Acceptance Corporation for XXXX interest for 60 months. Car developed air conditioning problems within 2 weeks. Took to dealer who made me pay {$600.00} to have fixed. Two months later car stopped on a major highway and had it towed back to dealer to fix the problem under the extended warranty. Car stayed at dealer not fixed. We called extended warranty company who said that dealer would not provide information they requested. Car has been at the dealer not repaired since XX/XX/XXXX. Dealer advised me last week that it will cost {$11000.00} to put in a new motor and make repairs. I wrote to Credit Acceptance and told them about the car not running for months and that I would not pay for a car I could not drive and that the dealer refused to fix. I stopped making payments. I cancelled the insurance on the car. I told Credit Acceptance that I was surrendering the car and asked them to cancel the loan because I did not get what I bargained for. Credit Acceptance told me I had to pay for the car. I again notified Credit Acceptance on XX/XX/XXXX that I was surrendering the car back to them. I will not be forced to pay for a junk car, almost 23 percent interest for 60 months and the car has been broken down and undriveable since XX/XX/XXXX. The dealer refuses to fix under my extended warranty.
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I mailed certified letters on XX/XX/2020 & XX/XX/2020 to the following companies and creditors regarding a disputed item on my credit reports : 1. Credit Acceptance Corporation XXXX mailed XX/XX/2020 2. XXXX XXXX - mailed XX/XX/2020 3.XXXX - mailed XX/XX/2020 4. XXXX - mailed XX/XX/2020 5. XXXX - mailed XX/XX/2020 The disputed item is reported as a repossession on all ( 3 ) credit bureaus. I sent a letter to the original creditor and car dealership where the vehicle was reportedly purchased from. By law ( FCRA ) they have 15 days to respond. They have not responded date.
I mailed certified letters to all ( 3 ) credit bureaus advising them that I am disputing the repossession that is being reported. I explicitly the method of verification pursuant to the FCRA, including the name of the person with whom you spoke, who has first-hand knowledge of the account in question.
I called XXXX on XX/XX/XXXX to follow up on the dispute. They advised me that the account was verified and that they would send me the method of verification in the mail. They did not send the method of verification pursuant to the FCRA ; they simply sent a normal dispute notice stating that the account was verified.
I have attached the following letters to the case : 1. Dispute letter to CAC 2. Dispute letter to XXXX XXXX 3. Dispute letter to XXXX 4. Dispute letter to XXXX 5. Dispute letter to XXXX 6. Response received from XXXX that does not include the method of verification required by the FCRA.
7. Certified Letter Confirmation Numbers
|
| 11/28/2016 |
Yes |
- Consumer Loan
- Vehicle lease
|
- Shopping for a loan or lease
|
|
Web |
|
|
Dear Sir, as an XXXX who legally leaves in XXXX Ohio since XXXX, I feel very frustrated today by the fact that a bank and a car dealer company, Credit Acceptance and XXXX have made me sign an agreement to finance my car. Initially, the car was around 12,000 . Because my credit was bad by then ( I was not familiar at all with the credit score in XXXX, having been here for only 2 years ), I made a deposit of XXXX XXXX Credit Acceptance financed the vehicle for me, a XXXX. I have been regularly paying XXXX $ every month for the past 2 years. When I checked with Credit acceptance how much I still owe after paying XXXX, I found that I still need to pay XXXX XXXX I realized that they made me sign an agreement to pay a total of almost 25,000 for a XXXX car initially sold for XXXX. I believe that they have abused me, and they did not treat me fairly. Banks although making profit must have a minimum of moral to avoid behaving like crooks who abuse innocent victims who are not familiar with the financial system. Please talk to Credit Acceptance, ask them how they made me sign these document and what are the criteria that made them put so high the price of an old car in spite of my effort to down deposit XXXX. My name is XXXX. my phone number is XXXX, and my e-mail adress is : XXXX. Please help me, I and my wife are making a very low salary, and are victim of a joint crooking service of XXXX XXXX in XXXX Ohio and Credit Acceptance. Thank you for contacting me as soon as possible, for more details. Thanks Good bless. Kalifa
|
| 08/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This company is reporting an unverified account on my credit report.I received information from you attempting to collect the above-listed alleged debt. Your initial communication to me of the alleged-debt was within 30 days ago. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with a copy of a signed contract with the creditor. Additionally any attempts to harm my credit history and rating by updating or changing dates after you have been informed that the debt is expired, is a direct violation of the FDCPA. Any abuse to my credit rating on your part will be met with all recourse available to me by the law.
You are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, cease and desist all collection activity, including credit reporting. i disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Where are the documents that your company used to verify that you are reporting these accounts accurately? What is the name of the person in your company who verified the accuracy of this account? What documents did they use to verify them? Please provide me with the name of that individual, their company title, and telephone number as well as copies of the documents that they used to verify that this disputed item are being reported accurately.
|
| 06/17/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from credit acceptance. Upon me purchasing the vehicle i was told the final asking price was XXXX. I put XXXX down on this car. A couple of months went past with me making on time payments and i believed my balance would be around 8 thousand give or take, I have saved up enough money to inquire about a pay off. This company told me I must pay at the time XXXX to pay the car off. the amount financed was almost double the final asking price!! the dealership failed to show me that and being young i did not pay much attention to it. why am i paying for interest that was not accrued! I'm paying the loan off early so why must i pay for interest that's years away! The blue book value of this car is XXXX, so not only did i purchase this car more than double of its worth, I'm also liable to pay for interest that is years ahead to pay the car off. There is no prepayment penalty.
Because I refuse to pay XXXX for a car that is worth XXXX and have XXXX miles on it i decided to buy another car.
Now since the car has been sitting in my driveway my credit has taken a huge hit. especially due to personal reasonings and this pandemic iam not able to pay both car loans.
I feel like credit acceptance know that iam young and took advantage of my age, There is no way i should have to pay off forecasted interest to pay the car off now when the life of the loan is still substantial. Also i really needed a car back then and did not know i was paying double the bluebook value, and double the interest.
|
| 11/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
I, XXXX XXXX, the consumer and natural person, were denied credit with a XXXX score and no counter offer by Credit Acceptance Corporation when I applied for a new XXXX XXXX for approximately {$50000.00}.
Adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k.
You are subject to criminal liability for violating 15 U.S.C 1691 as I have proof that I was discriminated against by Credit Acceptance Corporation due to the response I received. I have attached it to this letter.
Credit Acceptance Corporation is in violation of 15 U.S. Code 1642, U.S.C 1681m and 12 cfr 1002 because I, the consumer, made an application in good faith, but credit was not issued.
Furthermore, because my social security number ( credit card ) was used and I received NO benefit. This is proof of fraudulent activity ( unauthorized use of credit card ) on behalf of Credit Acceptance Corporation. Since you are the borrower and borrowed my application, I'm in demand for the borrower to retract/return my application ( security ).
If Credit Acceptance Corporation fails to make any reasonable procedures to resolve this matter and compensate me for the use of my credit card I will indeed make Credit Acceptance Corporation criminally and civilly liable for all actual damages pursuant to 15 USC 1681n and 15 USC 1681o. I will also follow up with an invoice for said violations ( { {$10000.00} } per violation ).
|
| 03/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
This loan was started on XX/XX/XXXX for XXXX and the monthly note is XXXX. In XXXX I was out of work due to a health problem. I called the company to let them know, so I was granted a few months that I can make payments for XXXX a month, when that time was up the company called me and said that my car is on the list to get repos unless I can make a full payment of XXXX. I let them know I am out of work and I had applied for XXXX and I am waiting to hear back. I also told them to give me until Friday I have a friend who can let me borrow it that was the agreement that was on a Wednesday apparently it was fine. Then this happened Thursday, XX/XX/XXXX my car was reposed Credit Acceptance did not even wait until Friday to come to see was the note going to get paid. I call them on the phone to ask why they repose the car we had agreed for Friday. Then I was told that they can't do anything about it, I was told the only way I can get my car back is to agree to a payment of XXXX a month if I don't they want to tell me where the car is and I can't get it back it will go up for auction. I had to agree to their tern and send them XXXX first before I can know where the car is and get it back. Now I have been getting help for 12 months paying XXXX on the car now I was approved for XXXX i ask the company can we try to settle this loan for what I had already paid or drop the note. I was told they can't and that maybe I should surrender the car. The remaining balance is XXXX which includes a past due balance of XXXX.
|
| 03/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Opened a used car loan. Moved to XXXX az in XXXX. Made every payment ontime until XX/XX/XXXX. Car broke. And I could not fix. Am a single mother with XXXX children at the time. Had to voluntarily return car. I knew this would affect my credit report. However. For 6 years it showed XXXX balance paid in full and account was showing closed showing as a charge off. I was very confused by this. Then in XX/XX/XXXX the company began reporting derogatory showing a sudden balance account open account in repossession and a negative payment history. Disputed several times with credit agencies Never was i communicated with by this company. Never was an effort made to settle debt. Never was any information given about the car being sold and the remainder i would owe. Just suddenly derogatry reporting. And every month it would changes different aspects of the item. All this drastically affected my score. Where as had they reported honestly and appropriately from the begining my score would have been affected in a less devastating manner. Then the continuous negative and inaccurate changes every month continued to harm my score. How can a report go from closed to open to chargeoff to in repossession and around again changing. Affecting my score. Now says settled. All this not ever once contacting me. How was this settled and why was this changed over and over again?
Is this fraudulent can a company be allowed to 1 not communicate an attempt to collect a debt 2 continuous changing of balance and status and history?
|
| 03/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX XXXX Reported : XXXX XXXX, 2021 {$190.00} I challenge the accuracy, compliance and reportability of these listings.
There is no valid claim, no contract exist ... account was settled with original creditor and has been confirmed. I have never been late either. I am quite appalled and indignant. ( Debts can not be collected twice ).
Grave errorsfalse claims and reportingsI want this account removed immediately or litigation may follow As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification.I am again formally requesting a copy of any documents, bearing my signature, showing that I have a legally binding contractual obligation to pay you the alleged amount.Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed items are inaccurate and incomplete and represents a very serious error in your reporting.
You must provide me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.
Please be advised this is against F.C.R.A. law and is a violation of my rights..
Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company, seeking {$1000.00} per violation
|
| 04/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I reached out to XXXX XX/XX/22 to have additional personal information remove from my report the rep I spoke to confirmed the info i request to have thats correct to stay on my report. She verified it would take 24 hours to be removed. I called XXXX again today XX/XX/22 to inform them I still have info that was verified to be taken off its still on my report. They advised the name is linked to an open accounts. It is listed as also known as. I informed XXXX I do not go by an alias name nor did I ever go by another name previously. The accounts they are speaking of has collection on it. It can not be in collection and open at the same time. The address XXXX refuse to remove I never live there and I told them I never live there before. They said that that address is linked to an open account and I advised them that open account was on my report years ago and this address is just populated on my account. I advised them that I have the paperwork with the address that should be on my report from that company available to send to them but they said that may not help and I have to reach out to the company. I explained to XXXX that I spoke to the company and they sent me information to address thats on the account and it is not the XXXX address thats reporting on my consumer report. I informed XXXX three times that they are violating my consumer right 15 USC 1681B and they did not seem to care because they say they are following their policy and I explained to XXXX that federal law Supersedes their policy.
|
| 04/27/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Notice to all and everybody, I Am that I am, the consumer I fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the XXXX, XXXX. IT's ME XXXX XXXX THE REAL ONE AND ONLy. I included my social security card, which I'm the only one who would have access to that form of credit card so that you know it is the real me and so that you don't falsely accuse me of having an unauthorized party send this in on my behalf.This agency is in violation of 15 U.S.C. 1692g. They were to notify me of this in writing 5 days prior, I was not. As the original creditor, only I can validate this debt. I do not validate this debt. Therefore, the following accounts must be deleted from my report immediately. Failure to respond satisfactorily with deletion of the above referenced account will result in the above actions being taken against your company ; I will also be seeking {$1000.00} per violation for : 1. ) Defamation 2. ) Violations of 15 U.S.C 1692g 3. ) Negligent Enablement of Identity Fraud 4. ) FDCPA 807 False misleading information 5. ) FDCPA 809 validation of debt 6. ) FDCPA 8012 furnishing deceptive forms 7. ) 15 U.S Code 1681 a ( 4 ) Consumer Right to privacy 8. ) 15 USC 1692g Validation of debt 9. ) 15 USC 1681n defines Civil liability for willful noncompliance 10. ) 15 U.S. Code 1681b - Permissible purposes of consumer reports I demand that the following accounts be verified and updated to payed as agreed or removed immediately.
|
| 07/21/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I currently have an open account with XXXX XXXX. This account has been active since XXXX. I was overcharge for the car I had which was a XXXX XXXX XXXX. After reviewing my contract my interest rate was extremely high. There were junk fees added to my account. The car value ended up being XXXX. I tried multiple times to return the vehicle but was left stuck with it. My car was involved in an accident by another driver. My insurance company paid the car off and I had gap insurance. For whatever reason XXXX XXXX said they never received any documentation proving that. I sent the documents XXXX and as of today no one can seem to find it ( Scammers ). Ive noticed that this has happened to multiple XXXX. My account was placed in collections and turned over to their attorney. I settled in full on XX/XX/XXXX and have yet to receive the proper documents from CREDIT ACCEPTANCE. The attorney sent me a receipt, and also documentation of the closed account. Ive called XXXX XXXX XXXX trying to get what I need to close the account on their end. Its always a different answer each time I call. My credit shows a lower balance, but it doesnt reflect settled in full. Its showing derogatory marks although Ive disputed everything with XXXX, XXXX, & XXXX based off the inaccurate information. This company need to be investigated for ripping people off, adding junk fees, hidden fast, and high interest rates to consumers with low credit scores. Each rep I speak with are extremely rude and dont want to be on the phone
|
| 07/07/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
So I bought this car in XXXX. I traded in my cruze for it. I didn't know what the interest rates were this was my first time buying a car with a lease. My interest is 22.99 % if my calculations are right I pay {$340.00} a month and only {$100.00} goes towards the actual cars price the rest goes to interest. Right now XXXX months later this car doesn't work. XXXX of last year I tried to see if they could refinance my payments. They said they don't do that. The woman was very rude didn't care to help. All she kept saying was find another finance company that will take your loan. By the tone I new XXXX would. And I've called dozens XXXX will. Because of the high miles. I bought this car at XXXX XXXX will take this loan apparently when it's more then XXXX miles or more. I have put thousands into this car. XXXX days after I bought the car I got pulled over because I had no headlights. I had to replace the covers also because they were so fogged up I couldn't see driving at night. I had to fix the control arm I've had to fix the CV axle. Now my ignition doesn't work. XXXX can figure out why. My loan in XXXX months has only gone from XXXX to XXXX. I make XXXX payments a week. I just can't keep up with the high interest rate. I looked at how much a XXXX XXXX XXXX is going for its only going for less then {$8000.00}. Now I'm at a point where I can't keep paying for a car I can't even use. And it doesn't seem I will be able to get out of this loan anytime soon to either fix the car or get a new one.
|
| 10/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
During the car financing process with Credit Acceptance, my rights were violated in several ways. Initially, the terms of the agreement included a car cost of {$8000.00} and a down payment of {$3000.00}. However, Credit Acceptance charged an exorbitant interest rate of 22.9 %, significantly inflating the loan amount and burdening me with excessive costs.
The impact of the pandemic on my payments was severe, but I managed to make two substantial payments to significantly reduce the loan amount. However, to my surprise, after six months, the outstanding amount mysteriously increased to almost its original value of {$7000.00}. This sudden increase raises concerns about hidden costs and unfair practices by Credit Acceptance.
Despite making payment arrangements and fulfilling my obligations, the car was repeatedly repossessed by Credit Acceptance. These repossessions occurred even when payments were made, leaving me in a constant state of uncertainty. These illegal repossessions led to additional fees and worsened my financial situation, pushing me further into debt.
Moreover, Credit Acceptance consistently overcharged interest, exacerbating my financial struggles and making it increasingly difficult to pay off the loan. These actions have had a detrimental effect on my credit standing, making it challenging to secure future loans or financial opportunities. The financial impact of Credit Acceptance 's violations has significantly disrupted my life and caused immense stress and hardship.
|
| 06/23/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
In XXXX of XXXX, I co borrowed for a XXXX financed by Credit Acceptance Corp. Payments remained in good standing until XXXX of XXXX when the other borrower left home with the vehicle and never came back. Since then, every payment has been at least 30 days late. I do not have access to this vehicle. I do not insure it. I am not on the registration. I have tried countless times and multiple phone calls to resolve this. I have begged for them to repossess the vehicle since it is currently over 90 days past due, with no attempt to make payment since XX/XX/XXXX. Ive asked to surrender it. Ive asked to remove my name in anyway. I can afford this vehicle but they wont even help me get possession back of it. It has ruined my credit. I dont understand why they wont just take the vehicle or even just give it to me and Ill deal with it. The person who has it doesnt have a job anymore and hasnt since the first late payment. He has missed more payments even on the payment arrangement than made. Its hurting me more to let him continue to mess up every month then it would to just take it from him and ding me for the next 7 years. I am a good hard working person trying to do the right thing but they are catering to a XXXX XXXX grown man with no job. He doesnt even insure the vehicle, his mom and dad do. Please take my name off of this. If I had possession I would either sell, refinance, surrender, or pay it. But I shouldnt have to suffer because this car company doesnt want to do anything about it.
|
| 05/02/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2018, XXXX XXXX in XXXX, AZ, refused to get me a loan at the true market value of my XXXX XXXX XXXX XXXX with XXXX miles. XXXX year old used car.
Dealer produced by them, a manufactured XXXX XXXX XXXX price of {$6900.00} fully loaded. My car is not fully loaded.
The correct price of this car on XX/XX/2018 was {$4300.00} for fully loaded. My car would have been less money. Dealer over charged me for the car- {$7900.00}. Auto dealer fraud.
Credit Acceptance told dealer that the {$7900.00} is the price of the car or no loan. High pressure sales tactics. Lender took advantage of me. Lender refuses to tell me what my credit score was on XX/XX/2018, what is the minimum credit score? -lender refuses to answer me. Lender gave me a predatory car loan for 22.99 % in Arizona, where I live. The Arizona usuary rate is 10 %. There is no compounding interest in Arizona for car loans.
Predatory lending is a practice that is unfair or abusive to the borrower. The fraudulent loan charges me almost 50 % interest. The total sale price on loan- charges me my {$1600.00} down payment.
False advertising by the dealer on XX/XX/2018. Equity stripping by lender pursuant to FTC. Overcharging me for the loan. I was deceived by Credit Acceptance from the beginning. Unfair business practices and consumer fraud-deception. Credit Acceptance still has blatant disregard for the rights of innocent purchasers-me. Credit Acceptance does have the dealer invoice with the price of the car and my credit score.
|
| 02/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I my car on XXXX according with the note the total cost of the car was {$31000.00} with monthly payment of {$830.00}. During the pandemic I was struggle to keep all my finances on place. I decide to do Bankruptcy during the bankruptcy the bank refuse to take payment I save the money after the discharge a give them a call I was informed I need to make a payment of {$2700.00} which I made as soon a make the payment I call them to make sure everything was in order. Per bank rep I need to pay a total almost of {$7000.00} which I explained that was not the amount I was told. Per supervisor I would be fine they have to granted the amount. On XX/XX/XXXX I decide to call the bank to verify the payoff of my car, I was informed my car was in repossessing status and I need to make a payment of {$5600.00} I ask why my car is in repossessing when I have being making my payment. Per rep the car has being in that status since XX/XX/XXXX because I failed to pay the other {$5600.00} back in XXXX. I'm being requesting to see my payment online they stated they don't have that option they can email to me. Per Credit acceptance rep I'm still owe {$35000.00} for this vehicle, do to the total cost was {$59000.00} at the end of the loan term. I verify with my financial institutions I already pay almost {$26000.00} for this car. I have stop the XXXX payment until I can get legal advice because I being pay for a car that can be picked up at any time and this people don't even send me a letter to let me know.
|
| 01/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In my compliant against credit acceptance on XX/XX/XXXX I explained that my account was paid with my insurance but Credit Acceptance was reporting my account with a balance and as a collection. Credit Acceptance responded that they were paid by my insurance company in XX/XX/XXXX and that they reported accurately to XXXX, XXXX and XXXX. Attached is the letter they wrote to me admitting that my account was paid in full by my insurance company in XX/XX/XXXX and that they requested that the credit reporting agencies list the account as closed paid in full.
As of todays date the Credit Acceptance is reporting my account listed with XXXX and XXXXn under a collection status and with XXXX as paid closed account/settled for less than full amount old. The proof of the above listed status is attached. I have also listed proof that Credit acceptance as of XX/XX/XXXX was listing my account to XXXX with a balance owed of {$5900.00}.
Credit acceptance has illegally reported my account status to the credit bureaus for over a year. Credit Acceptance lied when they reported to CFPB under claim # XXXX that they listed my account as paid in full with a XXXX balance. Credit Acceptance false reporting is against the law and has prevented me from obtaining loans and credit accounts.
Credit Acceptance should immediately notify the reporting agencies to correct my account status to closed paid in full and leave out any and all derogatory remarks such as account settled for less than the full amount.
|
| 03/12/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2016, I purchased a vehicle from XXXX XXXX in XXXX, Maryland. At the time, I went to purchase the vehicle I was ordered to sign a stack of papers, included in the papers was a warranty for the vehicle. Although, I found it strange that I was asked to sign documents for a warranty considering the car was brand new. I asked for copies of the documents I signed and was told that I would receive them the following day, when I picked up the vehicle. The following day, I received no paperwork. A few days after that I received a certified letter in the mail from the warranty company stating they were refunding the money for the warranty because the warranty was unnecessary. At that point, I begin asking for paperwork regarding my loan. It was only at a later time did I receive the loan paperwork in which stated the car I purchased was a used car. However, the vehicle was not a used car, it was a brand new car. I was the only Owner and it was fresh off of the lot.
The monies refunded from the warranty company was put on the back of the loan. Although, it was incorporated in the sales price of the vehicle. The paperwork presented to me was for a new vehicle. When I finally received a copy of the paperwork, the paperwork eluded to the car being a used car. The car was not used. The loan is fraudulent. In addition, to that the bank has been utilizing ill business practices. I have tried to contact my lawyers but they have refused to take my case based upon certain factors.
|
| 07/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Hello, I have a car loan with credit acceptance, and I am not thrilled with how business is done there. I have contacted the Attorney General in my state and the answer provided from the finance company was. ( We will not call her ). The AG advised me to seek an attorney. I called the finance company because I have been behind on my bill. It is very high and at the time I was making more money than I am today, and I told them I was homeless, but there was nothing they could do to help me. This company places your account in the collection a day after your payment is due. The day after it is due, they are calling you and harassing you on the phone. My credit report is hurting due to this. I was told it was in the contract. They will call you all day on Sunday. I complained about that.
I called to set up payments ; however, it is so high I have to try, and do it because I need to fix my credit.
The finance company says they do this to help us. I am not sure how this is helping me when I am always stressed out. Trying to find a place to live. I called the other day to set up a payment plan and I have to pay XXXX every two weeks. I just feel the practices are not good here at credit acceptance. I want to refinance for a lower payment, but I can't get refinanced because this loan hurts my credit. Please if you can look into the practices of this company, I would appreciate it until then I will continue to try and pay. Fair is fair, but I do not believe they are being fair.
|
| 11/24/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I recently submitted a complaint to CFPB regarding Credit Acceptance. In their response, they submitted false information and provided a document that I DID NOT SIGN. In the letter that they submitted ; they state that they have received multple phone calls from someone who states that they are me. I have never called Credit Acceptance and I'm sure if someone would pull phone records it would show that it was not my voice.
In the letter, they also state that I submitted a driver 's license on XX/XX/2022, when I " redeemed my vehicle after it was repossessed ''. This car has been sitting at a repair shop for most of 2022, and in fact, most of the time since my daughter acquired this vehicle. This car has never been repossessed and no one has a signature where I signed to redeem that vehicile. Why would anyone redeem a vehicle that has been broken down for years and never been paid on? Why would anyone pay to get a car from repossession when they haven't paid on the car for years? That makes no sense. This company does not know what they are doing and they are making fraudulent claims against innocent people. Again, I did not acquire any loan with Credit Acceptance. It is also ironic that they claim that I signed for redemption of a vehicle on the day that I filed a complaint with CFPB. This company has me mistaken with someone else. I have not been calling and speaking with anyone at Credit Acceptance and they can not produce any recordings of me speaking with anyone.
|
| 02/07/2023 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, CreditAcpt I am writing to bring attention to some violations of consumer law that I have become aware of. Specifically, I am referring to improper reporting of debt, reaging accounts, incorrect report dates, incorrect open dates, incorrect payment status, incorrect last active dates, and incorrect last payment dates. Each of these violations presents potential harm to consumers and their financial credibility, and they must be addressed swiftly. I mean this company is reporting 120 or 180 days late since XX/XX/2020?!?!
I would like to direct your attention to the Fair Credit Reporting Act ( FCRA ), which states that consumer reporting agencies must exercise reasonable care when reporting information to credit bureaus, must maintain reasonable procedures for maximum possible accuracy, and must not report obsolete information. Furthermore, the Truth in Lending Act ( TILA ) seeks to promote the informed use of consumer credit by requiring disclosure of credit terms and limitations on certain credit agreements. This is relevant, as the improper reporting of debt and other inaccuracies could lead to a false understanding of the terms on which a consumer may receive credit. Given the potential consequence of these issues, I urge the Consumer Financial Protection Bureau to take action and hold credit agencies accountable so that these violations can be appropriately addressed and consumers can be adequately protected from harm.
|
| 02/04/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Due to financial hardships, I decided to turn in a car I could no longer afford. The car was returned to the lending company and an agreement made to pay monthly payments in the amount of {$50.00}. A few months into the arrangement, I was asked to increase my payments. I refused because I did not want to agree to a payment I could not afford. Therefore I continued making payments until XX/XX/2019. In XXXX of XXXX the company stop accepting my payments. My online account was disabled and I was told by a collection representative that payments were no longer being accepted and they were pursuing another means of collecting the payment. I tried for several weeks to speak with a supervisor. I was talked to in a very unprofessional manner from several representatives to include the supervisor. I asked for statements and records of my account and was never sent that information. In XXXX I received an email from my HR department notifying me of a garnishment for this account. Days later I received a letter from the company about the garnishment. I attempted to appeal the decision and make several settlement offers but each offer was denied and countered with an amount not much less than the balance this company claim I owed. I've since attempted to offer a settlement but again was countered with an amount not much less than one of the balances this company has reported I owed. The amount the company says I owe is always higher than the amount reported to the credit bureau.
|
| 03/11/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On the day of XX/XX/2020, I went to an dealership to purchase a care for the use of work and school. The car that was sold to me was an XXXX XXXX XX/XX/XXXXXX/XX/XXXX. The dealership sold me the car for the price of XXXX with monthly payments of {$430.00} with and interest rate of 22 %. Not making the right decision of actually looking around. The down payment that I had put on the car was {$1800.00} with only putting down {$1400.00} and owing {$300.00} which i payed. I am now paying an overall amount of {$32000.00} for the car over the period of 72 months. The dealership really conned me out of this deal as when i went back to discuss the situation they couldn't do or say anything but it was to late after bringing the car back 2 1/2 days later. My interest rate is really extreme and i want to be able to fix this if possible. On the day of XX/XX/2020, i went to get my car registered and I couldn't because I needed the title so i contacted the dealership. I spoke with the woman that signed off on my documents and she sounded very qwerky as if in a it is what it is voice. I told her i needed the title to register my car and she said the wasn't possible because they were still " processing '' that and other items. This dealership isn't the best one to buy a car from and this will be my LAST time. This was my first car to have ever bought and my first car period and my experience has been horrible even finding an affordable insurance. Hopefully someone can help me.!?
|
| 09/02/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I applied for a vehicle loan in XX/XX/XXXX at that time my XXXX year old was having XXXX XXXX XXXX in which i was unable to work due his stay in the XXXX XXXX hospital in XXXX. The vehicle was repossessed and it really put my family in a terrible situation concerning me getting back and to work and my son back and forth to his Doctors appointments..As of XX/XX/XXXX they have been garnishing my wages every week which has also put my family in a financial hardship.i tried to explain to them the situation about my son and also that i have been diagnosed with XXXX XXXX XXXX XXXX ... .and that would like to get this issue resolved.i was told that there's nothing they can do to help me with this matter because i was supposed to go to court but was unaware of the court date until aftet the court date had passed ... unfair..the $ amount that they have taken up to date is {$3300.00} and as my credit report states a remaining balance of {$3100.00} ... they take from my check every week they're also taking from my children ... i have XXXX children, rent, utilities, food, clothing and basic necessities that i struggle to pay because of the amount the garnish every week..i turn down overtime because the more i make the more they take ... and it's frustrating and i don't need the added stress ... they sold the vehicle and yet i have to pay for a product i have had in years ... not fair ... who does things of this nature ... The company is Credit Acceptance Corporation..
|
| 01/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
In XXXX of XXXX I went to XXXX XXXX XXXX located on XXXX XXXX XXXX here in XXXX ny to purchase a vehicle upon arrival I noticed a XXXX XXXX XXXX sport with XXXX miles on it with a price of {$7900.00} that I was interested in I spoke with the XXXX gave him a {$3000.00} down payment in cash he ran my credit at the time it was horrible XXXX score and he told I got approved with XXXX XXXX XXXX for payments of {$220.00} a month totaling to {$12000.00} total for the vehicle I signed and when I got home and I went over contracts and paperwork and noticed I was paying outrageous numbers in interest by then it was too late XXXX years later now I am at a balance of {$800.00} ive paid my loan down faithfully because I never wanted to get repossessed this is my first time ever as a single mother financing a used vehicle at that and I know I got scammed horribly when I called auto dealership to speak with owner about this issue I was told by her its all my fault I should have read between the lines over the phone I am devastated it wasnt until a few days ago I saw XXXX is suing credit acceptance for wrongful charging customers high interest rates for years I am a victim please help me I would like my account reviewed investigated please help me I would like a full refund of amounts I was over charged I shouldnt have been ever paying for and I would like my remaining balance erased so I no longer have to keep paying the outrageous interest fees please help me thank you!.
|
| 10/16/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased this car from a dealership and was basically haggled into getting a car for more than what it was originally worth. I was given a ridiculous interest rate and then I found out that the interest is compounded. So for a car that is actually only worth XXXX I am going to end up paying 25,000 give or take. The original car loan was for around 11,000 plus the warranty. The dealership and the place that approved my loan some how came up with to horrific numbers that are now haunting me every two weeks just so that I can get caught up from being out of work and missing One and a half payments when I XXXX XXXX and XXXX XXXX XXXX I have been paying multi-payments per month for over a year and for some reason my balance never goes away. I am struggling to make ends meet because of this car that I was suckered into buying at a price that is not what I deserve to be paying. the early buy out is still at XXXX, which is more than what the car is worth and no one will refinance or trade in. I have already spend over that much since purchasing the vehicle in XX/XX/XXXX. My original payments were set to be XXXX per month and I am now paying XXXX every two weeks and the balance is not going away like I feel that it should. They are basically saying that I am still two months behind when I only missed one full payment over a year ago. I really need help with getting this taken care of and hopefully lowering my payments. Please help me as well as you possibly can.
|
| 04/06/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Hello I leased a used car through XXXX XXXX XXXX sales XXXX Tn. I purchased this with a credit lender Credit Acceptance back in XXXX. This loan was supposed to only be a {$8000.00} loan which the total of the car was {$6900.00} with the Lender giving the funds would equal an extra {$2000.00}. The loan now totals a {$18000.00} loan which I feel I have WELL over paid for this car which is a XXXX XXXX XXXX the remaining balance is {$6000.00}. The day that I purchased the car the car lot initially told me I would only need {$2000.00} down but I did end up giving a little more so that I could have a lower monthly payment. Which is actually far from the truth because the money is going towards interest and not the actual amount I owe. I have been paying this car off for almost XXXX years and when I went to pay off the remaining balance that my interest rate was 22.3 % which was never agreed on! I dont know how a {$7000.00} car is worth {$18000.00}! The lending company refuses to allow me to pay off the remaining balance. I have tried reaching out to multiple managers to settle my debt with them. Each month they are adding extra fees when I have well OVER PAID this car off. The car lot has now since went bankrupt and I have no way of refinancing or anything with this company. I am just wanting to settle with the company I have paid what the car is worth plus some. If there is anyone able to help me settle this dispute or if there is any refinance options please.
|
| 07/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 250 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I've been disputing fraud accounts on my credit report since XX/XX/2021. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 100 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 250 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 08/21/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I just received a Garnishment Notice, based on a loan that I co-signed on in XX/XX/XXXX. I did not receive any notice about this garnishment, have a chance to dispute it, or be notified that it was going to enforced ( more than 16 months after the fact ). They report that there was a judgement on XX/XX/XXXX, but I was not aware of it, or I would have disputed my involvement. They have located the primary debtor, so why am I being garnished? They repossessed the car in question 3 months after it was bought, so why am I paying for something they have had since XX/XX/XXXX? Why did n't they give me the opportunity to challenge? Why does this debt even exist? Furthermore, this is causing an extreme hardship on my family. We are just finally recovering financially after I had to quit work to take care of my son, who was diagnosed with XXXX XXXX XXXX in XX/XX/XXXX. After he passed in XX/XX/XXXX, it took a while for me to get back to work while I grieved my XXXX year old. I am finally climbing out of the financial debt we incurred, and am now subjected to this. I tried to talk with the company on XX/XX/XXXX, but they said to talk to the attorney. I tried to set up payment arrangements with the attorney, and maybe negotiate a lower amount, but they claim they can do nothing -- it 's up to the court. I know this is a flat out lie, as we just got done paying another garnishment on expenses incurred while my son was sick. This garnishment is predatory and spiteful.
|
| 01/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX, I was on my way to physical therapy when I was hit by a lady who had no drivers license or insurance. The lady was at fault and received several tickets. My insurance company XXXX determined that my car was a total lose and issued credit acceptance a payment of XXXX, XXXX on XX/XX/XXXX. On the day of my accident I got a payoff quote sent to me from credit acceptance ( The Payoff Amount owed on the Account is {$13000.00} as of XX/XX/XXXX ) and I notified them of the accident.
I also purchased GAP insurance and a warranty when I purchased the car which totaled 4000, which should take care of the difference. Credit acceptance is now saying I dont have Gap or a warranty and is reporting to the credit bureaus that I am 60-90 days behind on payments and owe them 2000 ( the amount keeps rising so Im not for sure on amount ). This is the second time reporting credit acceptance the first time was for the FAKE warranty that I purchased and now to find out the Gap insurance I purchased was a scam also.
Please can you help me this is ruining my credit and causing my family major problems. I sent a dispute to all three credit bureaus that showed all this and explained the date of the last payment was wrong which according to MY RIGHTS the credit bureaus should have deleted it because of incorrect information instead ignored my request and said it was reporting correctly. This would also be the second time all three credit bureaus violated MY RIGHTS.
|
| 03/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
My daughter and I bought a used XXXX XXXX and financed it through Credit Acceptance Corp. Shortly after my husband passed away and my daughter and I had to downsize on vehicles due to loss of husbands income. We voluntarily returned the car. At that point, we could not pay for the vehicle. We had on our credit report that the account received a payment of XXXX after they got car back. So that should have dropped the amount we owed them way down. It was considered closed on XX/XX/XXXX. But since then they have kept adding charges and fees to the account each month. I am talking like anywhere from XXXX to XXXX a month. The current balance says we owe them over XXXX but as of XX/XX/XXXX our balance was XXXX so how could we keep getting charges for the vehicle? I have been trying to dispute this on my credit report for two years. I keep getting the response of Info is accurate and then BAM more charges show up. I have checked with the XXXX and they have hundreds of complaints about this company. They actually have an F rating. One lady 's comment was basically the same as my complaint. My daughters name is even spelled incorrectly on the contract. I am trying to get my life back together and was informed I cant buy a house or rent a house because of this account. I really need some help. I have contacted the Attorney General of NC about this and they sent letter to XXXX XXXX but got no response within the 15 days given to them to respond. HELP ME PLEASE!!!
|
| 03/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit Acceptance XX/XX/XXXX At XXXX XXXX With An Annual Percentage Rate Of 22.99 % With A Finance Charge Of {$11000.00} Amount Financed {$14000.00} Total Of Payments {$25000.00} The Total Cost Of Purchase On Credit Including My Down Payment Of {$7200.00} My Total Sales Price Is {$32000.00} But I Only Put A Down Payment of {$2500.00} Down On The XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Odometer Reading XXXX They Lied About The {$7200.00} Over The Past XXXX XXXX Years Ive Asked For A More Lenient Monthly Payment But They Said No XXXX XX/XX/XXXX I Seen A XXXX XXXX XXXXXXXX XXXX The XXXX XXXX XXXX XXXX I Called Credit Acceptance The Next Day And They Said They Never Reposed The Vehicle I Called For A Week Straight They Said They Do Not Have The Vehicle I Called The Local Tow Companies The State Police For Almost 2 Years Looking For The Vehicle No One Has It Or Seen It i Got Desperate And Filed A Police Report To See If The Local Police Can Find It They Also Havent Seen The XXXX I Contacted Credit Acceptance and Explain The Problem They Only Was Concerned About The Payments When I Know For Sure They Have The Vehicle For XXXX and XXXX Ive been using Friends And Family Vehicles And Public Transportation To Get Around To Work Ect.. Its Been A Nightmare My Credit Score Is Decreasing Slowly And More Late Fees Are Being Added On To The Price Of The Vehicle After Two Years The Vehicle Was Never Charged Of On My Credit Just More Late Fees And The Balance Increased
|
| 09/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Do too covid a new payment agreement was made do too do everything closing down. A lump some of money was paid over XXXX dollars is what they ask for too make the agreement of paying XXXX dollars a month. The company verbal agreed too this dollar amount and I ask for this Agreement too also be sent by mail. They did not do so the payments has been paid on time every month and there still reporting all payments late. From XXXX until now of XXXX I have requested over and over for them too change they refused too and said the payment is still late! If there is agreement of change of payment I asked how are the payments late you are getting paid every month on time and the payments are on automatic withdrawal how can it be late the whole world was shut down and the payments was still being paid do too hard ship not working they agreed upon XXXX dollars a month and no payments have been missed According too code 1666b and code s1006,18 is a violation I have reported this info too credit agencies about this and I was told the information was correct well I have information that shows different not only that they reported the information late every month they also tack on late fees as wellso not only they reported the payments late every month they also add on extra fees for late payments I have called the company about this more than once and they refuse too report the correct information this has effect my way of living as well reporting false information
|
| 06/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
On XX/XX/2023 the Consumer Financial Protection Bureau ( CFPB ) and the New York State Office of the Attorney General sued a predatory auto lender, Credit Acceptance Corporation, for misrepresenting the cost of credit and tricking its customers into high-cost loans on used cars. The car-buying experience turns into a nightmare for many of Credit Acceptances borrowers, who face unaffordable monthly payments, vehicle repossessions, and debt collection lawsuits. The joint complaint alleges that, among other things, Credit Acceptance hides costs in loan agreements and sets consumers up to fail. The complaint also alleges that Credit Acceptance violated New York usury limits and other consumer and investor protection laws. The lawsuit seeks to force Credit Acceptance to stop its illegal practices, reimburse harmed consumers, pay back wrongfully earned gains, and pay a penalty. And feel like i was a victim I purchased the car on XXXX and after reading the CFPB report 75 % that was mentioned in the article i can relate to. So I'm making this complaint too have credit acceptance removed from all 3 credit reports. Under the Consumer Financial Protection Act, the CFPB has the authority to take action against institutions violating consumer financial protection laws, including engaging in unfair, deceptive, or abusive acts or practices. The CFPB is seeking injunctive relief, monetary relief for consumers, disgorgement of unjust gains, and a civil money penalty.
|
| 07/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
15 U.S. Code $ 1681c-2 consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than four business days after the receipt. It has been 30 days and you are in violation of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!!
Names : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX These accounts should not be furnished on my consumer report as they are in VIOLATION!! Under, 15 U.S Code 1681b Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( C ) any consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I never gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts
|
| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have multiple inaccuracies with XXXX XXXX ( XXXX ) Account on my profile. The reporting of late payments after a repossession occurs is an error and is NOT FACTUAL. The Account that you are reporting is identified as a repossession yet, You have continued to report late payments with XXXX in XXXX of XXXX Since the vehicle is no longer in my possession, It would be impossible for me to default on the payments after the fact! XXXX XXXX XXXX shows repossession while XXXX shows 90 days late for payment status! XXXX, XXXX XXXX XXXX are also showing the following inaccuracies : Monthly Payment : XXXX {$190.00} XXXX- {$0.00} XXXX- {$190.00} Date Opened : XXXX XXXX XXXX XXXX : XXXX- {$6800.00} XXXX- {$6800.00} XXXX- {$6600.00} No. of Months ( terms ) : XXXX XXXX XXXX XXXX Due : XXXX {$990.00} XXXX- {$990.00} XXXX {$590.00} Payment Status : XXXXRepossession XXXXRepossession XXXX 90 Days Last Reported : XXXX XXXX XXXX Date XXXX Active : XXXX XXXX XXXX Date of Last Payment : XXXX XXXX XXXX The account that Credit Acceptance ( CREDITACPT ) is reporting is identified as an " installment loan '' which is factually incorrect. The true account type for this account is a " credit sale agreement ''! I HAVE THE RIGHT TO AN ACCURATE CREDIT PROFILE AND DISCREPANCIES LIKE THIS IS UNACCEPTABLE. PLEASE REMOVE THIS ACCOUNT FROM MY CREDIT REPORT IMMEDIATELY AND ITS ENTIRETY FROM MY CREDIT PROFILE. IF THIS ACCOUNT IS NOT REMOVED THEN I WILL BE CONTACTING MY FCRA ATTORNEY!
|
| 06/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I paid off my car loan with CREDIT ACCEPTANCE CORP Account XXXX the dealer offer me a settle offer & i agree to pay off the loan. The following month after the car was paid off sum reason my credit file was incorrect. Credit acceptance sent me a letter that's says the car is paid in full but on my credit report it says, Account paid in full for less than full balance which that appears on all 3 my credit reports. i can not get a car loan with this incorrect accounts that on my credit report also this so call miss payment also. i have all my letter from Credit Acceptance its not making any sense why this showing a charge-off or paid for a less amount Credit acceptance agree on this pay off not me so i sent them the pay-off payment so this shouldn't be a bad account on my showing on my all 3 of my credit file. I call all 3 credit companies about this issue so many times & they will not fix this account at because Credit acceptance will not update the remarks show as a good account & paid & full & the miss payment delete off. Its not making any sense why would a company agree on a {$1400.00} payment to payoff this loan. All PAYMENTS WERE MADE IN COMPLIANCE WITH THE NEGOTIATED SCHEDULE WILL NEVER MISS A PAYMENT ON THIS LOAN. 15 USC SECTION 1692 ( g ) REQUIRES VALIDATION OF DEBT REQUIRING A DUTY TO RESPOND AND FAILURE TO RESPOND IS EQUATED WITH FRAUD. This was a joint account my wife name also on this account XXXX XXXX this also damage her credit file.
|
| 06/05/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I purchased a vehicle through XXXX dealership. The sale price was {$5600.00}. I had {$3000.00} to put down on it but was told by the dealer to put {$2500.00} for better chances of getting approved. The dealer then told me my credit was frozen and asked for verification of my SS #. I provided the proper documentation. They then told me that they could only get my financed at a 22 % interest rate. I thought that was because I had filed bankruptcy. I went to sign the papers, they had the wrong SS #. They then said they would fix it. After 3 hours, they said they fixed it and told me sign here, sign here, and rushed me out the door. When it came time to make my first payment I discovered they were still using the wrong ss # and added my down payment into my balance. I contacted the bank and they informed me that they still did not have the right SS # and that the reason why my interest rate was 22 % was because they take bad credit and since my credit was " frozen '' they approved me. The dealer never submitted the correct info. I then had to submit documentation to the bank. I am currently taking civil action against them. Then I received a letter from the dealer stating my balance is {$2600.00} and wanted me to trade my vehicle in. Then I checked XXXX and noticed that the bank charged my account off at a balance of {$4600.00}. Sale price was XXXX - {$2500.00} down payment, but I owe {$4600.00}? This is hurting my credit tremendously! Please help me!
|
| 04/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX, Myself and Co-buyer negotiated and entered into the enclosed Retail Installment Contract ( the First Contract ) with XXXX XXXX XXXX XXXX XXXX ( the Dealer ) to purchase a XXXX XXXX XXXX ( the First Vehicle ). Under the First Contract terms, we agreed to pay a total of {$20000.00} in 66 monthly installments of {$300.00} on or before the XXXX of each month, beginning XX/XX/XXXX. The same day, myself and Co-buyer negotiated and entered into the second enclosed Retail Installment Contract ( the Second Contract ) with the same Dealer to purchase a XXXX XXXX XXXX ( the Second Vehicle ). Under the Second Contract terms, we agreed to pay a total of {$17000.00} in 57 monthly installments of {$300.00} on or before the XXXX of each month, beginning XX/XX/XXXX. We also agreed to an Annual Percentage Rate of 22.99 % for the First and Second Contract using Credit Acceptance Corporation to secure the loan. During that time Credit Acceptance Corporation was not in compliance with state filings and other business requirements to conduct business in the state of NJ. Credit Acceptance Corporation Treasurer XXXX XXXX in fact filed a Certificate of Withdrawal with New Jersey Department of Treasury on XX/XX/XXXX hereby terminating the companys license to do business in the state of NJ as of that date. Therefore my loan was fraudulently obtained on XXXX XXXX due to Credit Acceptance Corporation being deceptive and unable to do business legally in state.
|
| 01/22/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from a used dealer and the price on the car window said XXXX, I paid XXXX to hold it and would come back with the rest of my XXXX down payment. The truck had XXXX miles. When I went back the price doubled and now the loan was for XXXX, but I needed a car very bad so I purchased. Right away the truck started giving me problems it kept cutting off I took it back and they were booked for maintenance. This happed in XXXX. Because the car kept cutting off while driving I started changing the battery and alternator nothing worked. I started to be late for work and eventually was fired when the truck left me stranded on the side of XXXX XXXX on my way to work. I called Credit Acceptance Corp explained what happened and was asked to do a voluntary repossession and what ever they sold the truck for I would end up not having to pay anything else on it. I got behind due to Loss wages from the truck cutting off. Now fast forward Credit acceptance has been garnishing my work checks I get government assistance so I'm exempt in Wisconsin from garnishment but they have been aggressive since XXXX and are currently garnishing me now we go back to court in XXXX. I also later found out there was a defect recall on the model XXXX I had and that's why it kept cutting off so I was sold a recalled lemon. I really need help with all the wages I have lost I'm currently facing eviction cause my checks are so short from their garnishment.
|
| 10/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
Servicemember |
|
I purchased my XXXX XXXX XXXX from XXXX XXXX XXXX on XXXX XXXX my down payment was {$1000.00} and give {$1000.00} for the trade of my XXXX XXXX XXXX. The first financing was cancelled after XXXX weeks. I had to return to the XXXX XXXX XXXX and was subject to another credit check. I was approved by XXXX XXXX, I then had to put another {$500.00} down and my car payment went from {$200.00} to {$310.00}.
I have since been making my payments. I received a letter via mail on XX/XX/XXXX from XXXX XXXX stating they were canceling the contract and returning the account to the Dealership. In the letter it does not give a reason for this cancellation. It states it would be removed from my credit line and that my car payments would be returned to the Dealership for me to pick up.
I contacted the Sales Man from the Dealership and he knew nothing about such information.
On XX/XX/XXXX at XXXX pm I contacted XXXX XXXX for information. I was advised by XXXX XXXX that a check for {$1300.00} had not been cut as of yet. The checks are cut on tuesdays and that it would be mailed on my behalf to XXXX XXXX. She looked through the notes and it was not stated as to why this was closed.
I have since not spoken to finance office in the Dealership.
I was advised by another Dealership that XXXX will try to make me pay for mileage and not return my money.
I feel this is not fair practice in regards to my contract, as I am not the one the breached or cancelled.
|
| 11/28/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
i bought used car and car financing center in XXXX said come back in 6 months to refinance if i made my payments on time. when i did, he kept putting me off and then offered me to buy a bigger car. when i did, it broke down ( I now believe that he stopped the car because he did not like the deal ). he gave me my other car back ( I thought while the other car was being fixed ) and would not give me back the bigger car. then the first car that i bought broke down. he took it from the shop i left it at and repaired it without my permission. i reported this to XXXX. there is a starter stopper and GPS in my car that i did not know about or consent to. but yet credit acceptance corporation sent me a copy when i asked for one that is a declaration acknowledging electronic signature that i never saw or signed. my name is forged! the finance company has no problem with this dealer selling cars that are about to break down and then use the warranty to fix the cars instead of fixing the cars first. the dealer did not give a copy of the warranty either. the dealer had me " buy here, pay here '' and paid my payment late when i asked about refinancing. i asked finance company why they take the payments from the dealer. they said that they did not know who wired the payment. the dealer also keeps a key of the car. i am afraid that the car will not make it to the end of my loan and warranty is up soon. i do not know what else they forged my name on! help!
|
| 10/24/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On XX/XX/XXXX XXXX XXXX illegal repossessed a XXXX XXXX XXXX. Without any permission, nor notification of where I may retrieve personal items from the car. Credit acceptance also did not notify me of a right to redeem vehicle. credit acceptance currently has multiple compliant filed against the company, As they lie and try to close the compliant so that they can repossessed the vehicle. After findings of multiple illegal repossession. The Consumer Financial Protection Bureau ( CFPB ) is moving to thwart illegal repossessions in the heated auto market. A compliance bulletin issued today reveals conduct observed during CFPB examinations and enforcement actions, including the illegal seizure of cars, sloppy record keeping, unreliable balance statements, and ransom for personal property.The CFPB is concerned that these market conditions might create incentives for risky auto repossession practices, since repossessed automobiles can command higher prices when resold. The timing of auto repossessions often comes as a surprise to borrowers and can cause devastating injury by depriving borrowers of the use of their vehicles. In addition, many people experience emotional distress when a car is taken from them, lose personal property, miss work or lose their job, incur expenses for alternative transportation, pay repossession-related fees, experience negative credit reporting, and have to repair vehicles damaged during the repossession process.
|
| 03/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/XXXX I traded in my XXXX XXXX XXXX I had financed through Credit Acceptance. The dealership I was working with handled the payoff of the car. I got notice on my credit reports on XX/XX/XXXX that the balance of the loan was reported as 98 % paid off and account still open when it should have been 100 % and account closed with a {$0.00} balance. Credit Acceptance left a balance of {$210.00} still reporting as open on my credit report. On XX/XX/XXXX I received the contract pay off letter from Credit acceptance that stated I made my final payment and my contract was PAID IN FULL and the lien was released. Today is XX/XX/XXXX and this account is still reporting as opened with a balance of {$210.00}. I have made 2 attempts to resolve this with Credit Acceptance but they were of no help they just told me to dispute it but did not inform me on how to do that. Another representative from Credit Acceptance told me that I need to wait until XXXX. ( Not sure why when the car was paid off in full XX/XX/XXXX ). This reporting incorrectly has negatively impacted my credit and has caused me to be denied financing on something else due to it appearing I have 2 auto loans open. I need this information removed and this reported correctly as soon as possible. I am in the process of trying to buy a home and this is really holding me back. I can not get Credit Acceptance to help me so I was forced to submit this complaint. Thank you for your time.
|
| 06/10/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Company : Credit Acceptance Corporation - XXXX MI XXXX I received a notarized/registered letter, stating that we are in default on a contractual payment with them for a XXXX XXXX XXXX . We are not in default,, the payment is automatically withdrawn monthly, so I called Credit Acceptance Corporation to advise them of this. They did confirm that the letter was an error, and we were not late on any payments regarding this vehicle, and never have been. The reason we got the letter was because of the state and area we live in, said the supervisor. This is discrimination at its finest, I feel that it falls under harassment and I want something done about it. As well, I asked for an apology letter so I could have that in my file, was told " they do n't do that. '' Hmmm??? They can take the time to pay someone to type a discriminate letter and notary but can not simply type an apology letter, when a mistake has been made? Not acceptable! I feel they needed to check to see where the money was coming from before sending a letter of this magnitude out. Tells me that their accounting department is not reliable, read some other customer comments, which confirms the belief. Action taken by me : I called Credit Acceptance Corporation to discuss this notarized/registered letter. I spoke with a supervisor and he informed me that the reason I received the letter was due to the state/area I live in. Very unprofessional and discrimitive.
|
| 12/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hello : Credit acceptance keep putting this auto loan on my account. Someone stole my identity and created a fake id and went and bought a vehicle in my name. I have contacted them multiple times and they keep adding this account to my credit report. XXXX is reporting this fake account on my report. I did not authorize this, I need them to remove it from my account and stop putting it back on there. It's illegal to add false information to credit reports.
Someone must have created a fake id and posed as me and you all keep putting this account on my credit report. I was a victim of identity theft and this account is a fraudulent account and you all keep placing it on my report.
I have ask you all to stop placing this account on my XXXX report. You all are allowed not to lend me a auto loan but you all are violating my civil rights and I will be suing you all if you dont take this account off my XXXX credit report. I dont ever want to do business if you all dont assist people with fraudulent information and keep insisting that this account is mine. I have never had an account with you all and its illegal to keep adding fake accounts to peoples credit reports.
Please remove this account before I contact the law and sue you all. I already submitted a identity theft affidavit and you all still wont assist me in removing this fraudulent account or I will be filing a lawsuit against you all.
Please remove this asap.
XXXX XXXX
|
| 07/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
credit acceptance sent me on XX/XX/XXXX a copy of " original contract '' i reviewed documents and their are discrepancies. this is not the original contract that was signed. The spelling of the last name on XXXX copy of contract for XXXX XXXX is spelled XXXX, which he never signed nor agree to misspelling of the name. Also on payment history information on XX/XX/2019 it states finance charge rebate of XXXX which was looks like applied to balance XXXX which was not relayed to us during insurance settlement. or never refunded to us. i requested ORGINAL CONTRACT. never received it. this account is showing open because this company is fraudulently trying to get interest and finance charges on a vehicle that was total loss and also was only valued at XXXX the copy of the contract they sent is not the original signed contract. this company is blatantly committing fraud by overcharging consumers with not so perfect credit and also XXXX XXXX in low proverty areas to get them into these loans without being able to get out of a falsified contract. i want the original contract that was signed. i want all the documents showing proof of income, proof of id and licenses, proof of insurance documents that was submitted at the time of purchase and any other signed documents submitted by me and XXXX XXXX and what the salesperson put in the contract. this contract is legal binding any falsified information will be submitted to my attorney for lawsuit
|
| 10/21/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
Company response to previous CFPB complaint, raised additional issue.
Although my prior CFPB complaint with the company was responded to swiftly, the comlaint was closed without addressing the issues.
The company miscategorized the previous complaint as being focused on whether or not I liked the vehicle and was able to voluntarily enter into the agreement when buying it.
This raises additional issues, and as CFPB closed the prior complaint, it appears I must enter a new complaint to address these XXXX issues.
Although I very much like the car, now that the Company 's prior response has raised the issue of whether or not I voluntarily entered the sales agreement : Oklahoma law seems to limit " who may contract '' in title XXXX, of oklahoma state law codified.
As the company has chosen to make this the issue, I am deeply concerned that as a consumer who has made all payments in a timely manner, that I will be unable to keep the product purchased ( a 2013 XXXX ) simply because of having been adjudicated as insane.
Since the Americans with XXXX act includes persons regarded as having a XXXX as protected by its provisions, I feel as though the company may be handling my complaint in an unlawful manner.
Would a consumer not regarded as being XXXX have their complaints addressed properly instead of having the complaint issue in focus being shifted to their ability to enter into a contract or perform other daily life activities.
|
| 09/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
In accordance with the Fair Credit Reporting, everything has to be 100 % accurate on my credit report. The Credit bureaus stated my account was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal.
They also violated the law because according to : 15 U.S.C 1681 section 602 A States I have the right to privacy.
15 U.S.C. 1681 Section 604 A Section 2.
It also states a consumer reporting agency can not furnish an account without my written instructions.
The credit bureaus never did a proper investigation according to the FCRA. Listed accounts : The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or acquainted or who may have knowledge concerning any such items of information.
They did not do this!!
Also, they have violated my rights even more.
In accordance with the Fair Credit Reporting everything has to be 100 % accurate on my credit report. The credit bureaus stated my account was properly investigated but how is that? If the open date inaccurate, the date last activity is inaccurate, amount inaccurate, and date last reported inaccurate. This is a violation and grounds for immediate removal.
|
| 05/16/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I am being discriminated against by Credit Acceptance. The discrimination is based on several factors.
I supplied with Credit Acceptance full acknowledgement they received payment on a timely notice, then why not correct the error.
Upon researching, I observed these biases are predominantly present within the lower socioeconomical buyers. This is applauding as to the terms within the contract. Its as if though I am helpless against big corporations such as credit acceptance refusing to treat buyers fairly and just.
Its noticeable within some contracts within the less fortunate population payments are often reported late when on time. Due to it being a second chance finance company it takes full advantage on this premise.
Initially the complaint was deemed unnecessary however to date, I have never received my title for this car. As per XXXX law I am Suppose to have this title.
My vehicle has been parked for three months due to me not receiving the title for this car because its not able to be driven.
I advised, I needed to obtain the title for insurance and registration purposes.
To date, I have not received the title. The Company quickly adjusted the balance and after the complaint was closed changed the amount back.
They are practicing discrimatory practices. There is no disputable fact, they received payment for those months on time.
The company refuses to ensure they report accurately report such payments.
|
| 02/20/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
About XXXX XXXX, I was contacted by Credit Acceptance to collect a debt from me totaling {$9900.00}. The agent stated to me that he was an employee of the collections department of Credit Acceptance, as they do all of their debt collecting in-house. Then then stated that the company was willing to settle on the debt for {$3900.00}. I told him that if he could give me until the first of the year, I would definitely be willing to pay that amount. He responded that was doable as long as I paid {$100.00} before XX/XX/2019, to lock in the settlement. I asked him specifically, if I paid this, would the company would be willing to delete this discrepancy from my credit report and he responded yes. So, asked if I could have in writing these terms and he said that he would be sending them via postal services.
No more than 1 week later, I received the letter, however, it didn't reflect the information that the account would be deleted from my credit as promised once payments were satisfied.
I called back to Credit Acceptance and explained the situation and what I was expecting. This time, I spoke to his alleged supervisor for his department and she informed me that the gentleman didn't give me true Information, as deleting the account was not something that could be accomplished.
So, at this point, I was told one thing by one employee and then something completely different by another employee of the same company and same department.
|
| 04/11/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
XX/XX/XXXX I went to XXXX XXXX to purchase a car for cash. I chose a XXXX XXXX XXXX. I agreed to make cash payments to the dealership within 4 months to pay cash price for vehicle. I gave XXXX XXXX a total of {$1000.00}. In XX/XX/XXXX I started receiving phone calls from Credit Acceptance. The representative informed me that Credit Acceptance Company financed the vehicle. I tried to explain the agreement that I had with XXXX XXXX at the dealership. I never received a Bill of sale, odometer disclosure, flood disclosure or any other documents the dealer is required by the state of North Carolina to provide. I explained to the representative that I did not sign loan documents. I requested that the company send me a copy of all loan documents. Credit Acceptance refused to send me any documents. The Credit Acceptance representative did tell me that the car was finance for {$18000.00} and the payoff is {$10000.00}. The interest rate is 22.5 % over the legal limit usury rate. I received copies of the documents in an email response to the XXXX XXXX XXXX from Credit Acceptance on XX/XX/XXXX, five months after I supposedly signed finance documents to purchase a vehicle that according to XXXX XXXX XXXX is only valued at {$3400.00}. I recently learned that XXXX XXXX has owned many deceptive car dealerships over the years. He changes the name of his dealerships to avoid abiding by the laws. I NEVER AGREED TO PURCHASE A CAR THROUGH FINANCING
|
| 05/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My car was repod on XX/XX/XXXX ... i payed to retrieve my car on XX/XX/XXXX. Was unable to physically pick up my car until XX/XX/XXXX bc my car was shipped to auction with the intent to sell prematurely. After getting the run around and having property stolen out of my car which a police report was filed. I was still within my 15 days of redemption. The finance company credit acceptance corporation reported on XX/XX/XXXX that the account was closed and a reposession was placed on my credit report. After i spoke with them repeatedly during the XX/XX/XXXX-XX/XX/XXXX time frame and treated like i personally stoke money owed each rep they said the account was still open and now i have {$3000.00} additional added to my already high car loan and when Im only late around {$1400.00} and i paid {$560.00} to get my car back. This is legit a predatory lender and they lie to get the funds they want. Im already paying extremely too much for a car that was a lemon when they financed it and have spent well over {$2000.00} in the last 3 months to fix it. Regardless of late payments i dont need incorrect information reported on my credit report. I would like this resolved just as quickly as it was reported. Since yall were so quick to try and sell my car before my time was up. I already called and was to have someone in credit reporting look into it yet all i get was remarks. No the loan is still open and i would like it reported accordingly.
|
| 10/14/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I obtain a auto loan from Credit Acceptance in the year XXXX around XXXX. I was never late on any payments, all my payments were on time. XXXX XXXX my car was impounded by XXXX Police. I contacted Credit Acceptance and informed them of the situation, they informed me to contact their repossession department. When I spoke with them they informed me they will retrieved the vehicle and incorporate the amount into my payments. My payments before the impoundment was {$300.00} after the adjustment my new payments {$450.00} due on the XXXX of each month starting XXXX XXXX. On XXXX XXXX I made the full payment of {$450.00} but the rep. informed me that the rearrangement has been broken and now I owe the total {$990.00} or the vehicle will be disable to drive. I informed him that I was one day late due to my pay day on the XXXX of the month not the XXXX. He stated " Well you a day late and a XXXX short '' how are we going to handle this. I requested to speak with a supervisor, I spoke with supervisor and I made the {$450.00} payment and he told me now the arrangement will be every two weeks of {$300.00} until the pass due is current which will be in XXXX. Every since this incident of the payment in XXXX, I have been harassed, spoken to unprofessional to. Once again I have not missed a payment, when I requested my payment history, the repairs one rep. informed me that I must pay due to the repossession, which was incorrect information.
|
| 02/02/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I purchased a used XXXX XXXX XXXX from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, FL. XXXX on XX/XX/XXXX, this vehicle was financed by Credit Acceptance Beginning XX/XX/XXXX. I have made payments as agreed and after the car was involved in an automobile accident on XX/XX/XXXX and was declared a total loss. They have repeatedly called me and sent letters to settle the account with no amounts they claim that I owe even listed and claims of a settlement savings of 60 % and I feel they have not credited all the prepaid finance charge that they should have and I FIRMLY believe I do not owe them anything. In my opinion, The contract is paid in FULL and I'm owed a REFUND.
Even MORE disturbing is that the contract that I have signed for the original purchase and the contract issued to me from Credit Acceptance when I requested a settlement statement, what I received is a different contract with DIFFERENT numbers. This development I have discovered is highly suspect and in simple language to me, should be considered CONSUMER FRAUD.
There is absolutely NO remedy I will accept OTHER than to be reimbursed in full for the overage payment, which by my calculations is {$1000.00} Furthermore, Credit acceptance has not updated any of the Credit Reporting Agencies ( CRA 's ) since XXXX XXXX, XXXX. There are no references to the payments that have been paid since XX/XX/XXXX which also includes the XXXX insurance payout of {$9300.00}.
|
| 10/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I'm contacting you in regards to Account # XXXX with the company Credit Acceptance. I submitted a complaint on XX/XX/XXXX with the CFPB about this account, as a result Credit Acceptance agreed to close the account. According to the response on XX/XX/XXXX it was stated : Nevertheless, at this time, we have made a business decision to close your account. No further payments are owed. We will also submit a request to the three major credit bureaus to which we furnish information to update our reporting to reflect the account closure. Please allow up to sixty ( 60 ) days for this update to be reflected in your credit report. Although we will not delete the tradeline associated with your account, once we report your account as closed, we will no longer furnish information to the credit bureaus. Currently my XXXX account reports that the account is active, and have been reporting as late since the arrangement. I opened a dispute with XXXX and have yet to get a response. The inconvenience is causing a negative effect to my score in the process of me rebuilding my credit. I spoke to the credit monitoring department at credit acceptance yesterday and the the representative mentioned that it is a possibility not a promise that the account may be removed as of XXXX of XXXX. I'm asking that this account be removed from my complete credit profile via : XXXX, XXXX, and XXXX due to the violation and reporting false information. Thank you
|
| 01/22/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with signing the paperwork
|
|
Web |
Servicemember |
|
XX/XX/2017 I was XXXX XXXX XXXX and was going over motor vehicle purchase contract and found missing information of the vehicle identification number and the odometer. I told them to fix the issues and I would come back and sign the contract. They never called back the vehicle was released to me that day. 2 weeks later I went back and requested the contract and was told it was taken care of. I still to this day have never had a signed contract with Credit acceptance corporation. And by Wisconsin statute trans 139.05 the contract must show include year, make, model, identification number. They also then submitted false statements about repairs made to the vehicle that stated they made repairs but only paid for XXXX dollars of a diagnostic fee from a towing company. And made claims that they made XXXX in repairs and their receipt shows that money was to cover transportation cost not repairs. They used intimidating statements throughout the process. The sheer number of violations including requesting a judgement and repossessing a vehicle without a valid contract as well as damaging that property. This shows excessive unfair sales and consumer violations. They also violated the dot requirements to submit for repossession title and notify the state of any handling of this contract. You will also not the only initial on the contract is arbitration clause and that they voided arbitration clause on filing a summary judgement.
|
| 09/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX CLAIMS ON HIS PLATFORM TO BE A FAIR CREDIT REPORTING AGENCY FOR CONSUMERS HOWEVER IN DEALING WITH THE AGENCY ON XX/XX/2022 ABOUT A LACK OF UPDATE ABOUT XXXX VEHICLE LOAN I TOOK WITH CREDIT ACCEPTANCE AND PAID IT OFF ON XX/XX/2022 BOTH CREDIT ACCEPTANCE AND XXXX STILL NOT ACCURATELY REPORTING THAT THE ACCOUNT IS PAID OFF AND CLOSE ..EQUIFAX STILL XXXX THAT THE ACCOUNT STILL HAS ABOUT {$1000.00} TO BE PAID EVEN AFTER I SUBMITTED A DISPUTE ( MEANT FOR CONSUMERS TO HAVE A SAY ON THE STATUS OF THEY CREDIT HISTORY ) TO DOCUMENT THAT THE ACCOUNT IS NOT ACCURATELY REPORTED TO- DATE.THE REASON OF MY COMPLAINT AGAINST XXXX IS THAT THEY RENDER THE DISPUTE PROCESS FOR CONSUMERS SO DIFFICULT ( YOU SYSTEM SET UP TO UPLOAD DOCUMENT FOR EVIDENCE NEVER ACCEPT FILE TO BACK UP ONE 'S CLAIM, AND XXXX OPERATE BASED ON CORPORATE ANECDOTE THROUGH THEM NOT ALLOWING CONSUMERS EVIDENCIARY DOCUMENT EVEN THE ONE PROVIDED BY THE COMPANY THE DISPUTE IS AGAINST, AND IN MY CASE THE DISCHARGE LIEN DOCUMENT PROVIDED BY CREDIT ACCEPTANCE AND THE STATEMENT LETTER THAT THE ACCOUNT PROVIDED TO IS PAID IN FULL ) WHILE MAINTAINING THE SIDE OF ARGUMENT FROM CORPORATE AGENCIES .THIS DISPUTE PROCESS WAS NOT DIFFICULT THRU XXXX AND XXXX SO XXXX THAT AN OLD PERSON CAN DISPUTE WITH NO ISSUES.HOWEVER XXXX TECHS IS NOT CONSUMER FRIENDLY OR LEAST INEXPENSIVE ( TIME, MONEY, SPEED ) TO CONSUMERS BUT HIGHLY INEXPENSIVE TO CORPORATE ENTITY THUS NOT FAIR IN TREATMENT.
|
| 09/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
I went to XX/XX/2021 with my childs mother as a cosigner. I went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was hesitating on the purchase my child 's mother is not forethcoming this was her pick. Supposedly Credit Accepatance supposedly picked up as the lenders. I put down {$6000.00} with {$800.00} a month. XXXX XXXX is only a cosigner and expected me to share my vehicle yet I pay. I stopped paying the truck the second month because XXXX XXXX was destroying it. I have been trying to contact this dealership since XXXX they answer then play phone tag the tell me to call Credit Acceptance, then when I call credit Acceptance they refer me back to the dealership. This has been gooing on for two years ith the vehicle in my possession. I tried to give the vehicle back if they give me my {$6000.00} and my stolen check that was sent to them with two peole name on it yet I just found this out this week from Credit Acceptance. I tried calling repeatedly they will answer then put me on hold forever then come on and say call credit acceptance, they said the gave two months of money back because the vehicle could not get a title, so thats {$1600.00} ( XXXX XXXX stole the check and forged my signature ) XXXX XXXX has been the only one this car dealership talks with yet my name is first she is a cosigner. I believe the dealership is practicing bad behavior along with XXXX XXXX I tried to ask how I could buy the truck out NOTHING
|
| 04/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
XX/XX/XXXX Consumers Affairs Complaint : Credit Acceptance Corp.
I purchased a XXXX XXXX XXXX, in XXXX it was financed through Credit Acceptance Corp. The tag price was XXXX I put a down payment of {$7500.00}.
I paid {$530.00} totaling {$19000.00}. for three years.
I made each payment on time and once I finished, they told me I owed another {$17000.00}, then explained that my final balance was {$30.00} for the full purchase price. I was told it was finance charges. Once I began asking the proper questions, they just kept saying it was because of interest and finance. I started to look through my transaction history and do a little investigating of my own. During my investigation, all payments were going to daily interest, none to the principal.
Customer service stated, interest that had accrued over time. All my car payments were on time? Also, I asked, What vehicle goes from the tag price of {$19000.00} to over {$30000.00}. The attorney of record statement shows that they received file # XXXX on XX/XX/XXXX.
As of XXXX, they started garnishing of my paychecks on XXXX. The judgment was for {$290.00} ; however, the Sheriffs Department in XXXX XXXX Louisiana is taking different amounts, therefore, I am enclosing documentation Speaking with them time after time, this matter was turned over to : Attorney XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Louisiana XXXX Office # ( XXXX ( XXXX ) - XXXX Fax : XXXX Email : XXXX XXXX
|
| 03/23/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
Was contacted by XXXX XXXX, Attorney in regards to the alleged debt via mail in XX/XX/. In this notice it was NOT specified to only contact by phone or by mail, the company-provided their email address in the header as well. It mentioned responding by XXXXXXXX and i did so. I responded to XXXX XXXX via email on XX/XX/XXXX to dispute the alleged debt, his association, its entirety in general. XXXX XXXX responded with having a lawsuit filed XX/XX/. XXXX XXXX was emailed on his business email server at XXXX. Since then one with access to this server has opened my correspondence regarding the alleged debt a total of 13 times the most recent being XX/XX/XXXX at XXXX from a XXXX XXXX LA IP address in the city in which XXXX XXXX XXXX. XXXX XXXX and Credit Acceptance knowingly and neglectfully disregarded the dispute and continued to report negative markings on my credit report. No acknowledgment of email or correspondence of any kind was sent to validate their claim. No Contract. No Billing Statements. ( Past or Present ) No Response! Not even a notice refuting my dispute to be frivolous or irrelevant. XXXX XXXX office acted premature and malicious in filing the law suit.
It was not until i received notices from 2 bankruptcy attorneys on today XX/XX/XXXX i was able to confirm my personal information was listed to the public via court records in a lawsuit. A search on the Court records confirmed this lis pendis as well.
|
| 12/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Back in XXXXXXXX XXXX XXXX someone stole my identity and used it to purchase a vehicle and they also filed for unemployment benefits, credit cards, and other various accounts. Over the past 2 years Ive spoken with Credit Acceptance and XXXX several times and attempted to get this issue resolved with No result. Ive asked several times for a Letter of Validation from both Credit Acceptance and XXXX and havent received one although I was told it was mailed to me. I have done everything I was asked by both Credit Acceptance and XXXX with No updates or response in the past 6 months. Ive submitted both a Police Report and Affidavit of Fraud to show I am a True victim of Identity Theft. Still both Credit Acceptance and XXXX refuse to acknowledge my consumer complaint. I think its also a violation of my civil rights and discrimination. I almost at the point of retaining legal representation and filing a lawsuit against Credit Acceptance. I would like to know if I can get help here or what I can and should do next. Im attempting to fix this issue but its been a nightmare and XXXX stated they received something validating the account was mine however Ive never seen anything and they refuse to resend anything to me. I would just like to get this issue resolved promptly so that I can purchase a vehicle. It shows the vehicle as a repossession and someone named XXXX XXXX on the account. I have No knowledge of who this person is.
|
| 07/03/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
My automobile loan on my 2012 XXXX XXXX is through Credit Acceptance. I had already being paying on the loan at a 26 % interest rate with all payments being on time when I called to set up auto pay in an attempt to pay extra each month towards paying my loan off early. When I called I was told by the person answering the phone that I would have to provide proof of income before she could help me. I told her I already have a loan with them and was attempting to pay an additional amount each month in an effort to pay it off early. She continued to insist that I immediately provide her proof of my income before she would help me. I hung up and called back and spoke with someone else who told me I did not need to provide proof of income on a loan I already possessed. A few days ago, I received another call telling me I owed additional fees. I asked how that was possible since I pay extra each month anyway. The person was unable to provide me with the reason and continued to threaten to turn me over to collections and lower my credit score. I told them I was going to report them for harassment and extortion and they hung up. Today I began getting calls again for the same reason. I asked them to pull the recordings of the previous calls and was told they could not do that. I then asked why the pre-recorded message said " this call may be monitored for security purposes '' and again, they were unable to give me an answer.
|
| 12/05/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I reached out to Credit Acceptance in XXXX of XXXX stating the retail installment agreement was invalid as there were many violation per 15 USC. I received a email from XXXX XXXX requesting a call to her to resolve. I later received a letter stating that all of the documents and reasoning I sent as to why the contract was invalid would not be upheld even though the laws stated the violations. No where in the contract does it say I can rescind at all. I then sent a cease and desist and requested to rescind the vehicle, after researching I found that not only was I not given the option to rescind 15 USC 1635 but I was violated as the dealership requested a down payment 15 USC 1638, the amount of {$2800.00} was added to the total but that was also subtracted from the down payment. The down payment took the total to {$32000.00}, how is a down payment added to the total of the car, shouldn't that be deducted if anything? The finance charge was {$11000.00} which should have been the sum of all charges per 15 USC 1605. The transaction was cash and credit which was unlawful per 15 USC 1638. The insurance should have been included in the finance charge. The vehicle was said to been sold for a little over {$8700.00}, leaving me still owing {$6700.00}. Per XXXX XXXX the car was only worth $ {$9500.00} on XX/XX/XXXX of XXXX Credit Acceptance along with XXXX XXXX have violated laws pertaining to this contract/ car transaction.
|
| 07/16/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
On XX/XX/18 I found a car online I wanted to buy. I did the credit application online and was approved for the 2015 XX/XX/XXXX XXXX for {$19000.00} So I drove 2 hours to XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXin XXXX, NY. XXXX asked me to refill out the loan paperwork. He said I was not approved. XXXX said he would try other loan companies. Hour later said he couldnt get me a loan for the car I wanted but said if I got a cheaper car I could get approved. He had a XXXX XXXX with XXXX for {$14000.00}. With {$3100.00} down payment He said just get this car for now and trade it in in 6 months. 3 hours later I said okay. We get to the finance managers office and i sign paperwork for the amount and then he says I have to do the finance online. He sits in front of the computer and is scrolling and explaining. He says I have to get the {$3000.00} extended warranty or I cant get the loan. I said okay. Finally He says okay done Ill get the paperwork copies and bring them out to you. XXXX puts them in the glove box. 5 months later Im ready to trade the car in and I look at the paperwork it says I owe {$10000.00} more than the sale price. It said I bought the car for over {$21000.00}. Ive called for months trying to get them to fix it but they wont. The car wasnt worth {$21000.00} when I bought it. They committed fraud and violated the truth in lending act. The payments are hurting my family and ability to buy a home. Please help.
|
| 04/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX I visited the XXXX dealership in XXXX, Maryland. I worked with a car salesman and found a XXXX XXXX XXXX that I wanted to get. The down payment was {$1800.00} and I advised the dealer and loan officer that I would not have the money until the first week of XXXX. Although papers were signed at that time, an agreement was made to hold the vehicle for 7 to 10 days. It was stipulated that I had to call in every few days to express my continued interest. On XX/XX/XXXX I paid {$1800.00} and left the dealership with my new car. My monthly payments, I later found out, should have been adjusted to the 2nd of each month. However, since it was not, I received a call a few weeks ago advising me that I owed a payment for XX/XX/XXXX. In good faith, I made the payment. Simultaneously I asked my bank to send me my records and discovered that I was current not behind. Despite letting Credit Acceptance know the above, I have been receiving calls to the point of harassment. On XX/XX/XXXX they called my number 20 times. Today I contacted XXXX and spoke to XXXX in the Loan Office and explained what is going on. I then let Credit Acceptance know that he would be providing the documentation needed to confirm that I am current. The calls still continue. It is XXXX XXXX and I already received two calls. I need Credit Acceptance to stop calling and harassing me please. Your help is deeply appreciated. Thank you. XXXX XXXX
|
| 11/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I filed a dispute with XXXX and I mailed additional information and they closed my dispute without receiving/viewing my mailed documents I mailed XX/XX/XXXX.
This dispute was in regards to a XXXX XXXX XXXX which is financed with XXXX XXXX XXXX which is a predatorial financial institution and the XXXX on the loan is almost 29 % the vehicle was a lemon it literally broke down the same day the contract was signed it had a fuel line leak and I co-signed for the other person on this loan and we took the vehicle back to the dealership that we got the car from and I gave them a notice of cancellation for the contract which they disregarded and sent the car home with their technician of 30 years and the motor blew and the dealership as well as the financial institution are refusing to cancel the loan it has gotten to the point where I had to file a restraining order on the person that I co-signed for and I included a bunch of documents for the dispute and XXXX closed my dispute without receiving or reviewing the documents because they were just mailed last week and put the loan as remains status the financial institution for this loan has had many lawsuits for usury and the loan should have been cancelled the day after the contract was signed because I gave a notice of cancellation as well as the that the vehicle had mechanically were unacceptable be loan through Credit Acceptance needs to be removed off of my credit
|
| 05/24/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
As a consumer ( XXXX XXXX ) and the one with ALL THE POWER, THE REAL REAL POWER, this account on this letter must be deleted immediately AS IN ASAP, or I will seek monetary damages in small claims court in my city and state. Also we have already involved and sent this letter to the Consumer Financial Protection bureau, attorney generals office, Better business bureau, and federal trade commission. Erroneous RESULT OF The XXXX /XXXX Data Breach Direct Violation 15 USC 1681 Reporting incorrectly. PAYMENT HISTORY DATES ACCOUNT NUMBERS BALANCE INCORRECT AMOUNTS PAYMENT STATUS Inaccurate across all 3 Bureaus XXXX XXXX and XXXX. also I certify that this request to block was made NOT in error, and My request to block information was NOT based on a material misrepresentation, and I DID NOT knowingly obtain or should have known that I obtained possession of goods, services, or moneys as a result of one or more of the transactions that I am seeking to block. If I received good and services, then please have a senior executive certify under the penalty of perjury that I in fact received good and services as a result of this transaction in writing under 15 USC 1681B ( a ) ( 2 ). Aslo i request that you send me a validation of all debts according to GAAP, if you can not do that then you must remove. Please see attached invoice and issue proper CONSIDERATION for damages I suffrered immediately upon receipt of this letter.
|
| 01/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The lender for my vehicle loan reported that my account was 30-59 days late TWICE. The two months that Credit Acceptance ( the finance company ) indicated that my payments were 30-59 days late are : XX/XX/2018 and XX/XX/2018. This is INCORRECT information on my credit reports. I made an agreement with Credit Acceptance Corporation for my monthly car payments to be withdrawn automatically on the XXXX day of each month. In XX/XX/2018, my payment ( admittedly ) could not be taken on the XX/XX/XXXX but instead it WAS successfully withdrawn out of my bank account by Credit Acceptance Corporation and paid on XX/XX/XXXX which is EIGHT days late - NOT thirty days late.
The payment for XX/XX/2018 was not able to be withdrawn on the XXXX XXXX XXXX XXXXr but WAS successfully withdrawn by Credit Acceptance Corporation on XX/XX/2018 which made the payment for XX/XX/2018 24 days late, NOT thirty.
Technically, I have not EVER made a car payment 30 days or longer late. Credit acceptance has reported FALSE information to the credit bureaus indicating that my payments for those two months ( XX/XX/2018 and XX/XX/2018 ) were 30-59 days late. That information needs to be CORRECTED IMMEDIATELY since Federal law states that a late payment can not be reported until it is at least 30 days past due as long as you pay BEFORE the thirtieth day mark which I in FACT DID do for ALL of the months since I first obtained the vehicle.
|
| 03/13/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I have a loan out with credit acceptation and I 'm being harass at XXXX to XXXX to XXXX at night i work XXXX and my boss told them she can not have personal phone calls unless their family issues .so the call any ways so he wrote them and had me signed it but we did n't make copies we just mail it off that no phone calls at work.now my loan is XXXX i been paying XXXX now a month came and i call to tell a manager i would be short i had XXXX he applied you have been in good status so theirs nothing he can do unless I 'm behind so i went paid the XXXX and i have all receipt so i stop paying XXXX and went back paying XXXX and now they telling me I 'm behind and adding late charges like no torrmow and calling all through the morning evening nights at work in bed in the shower I 'm getting a lady calling me threating me i got on a plan where i told them i will pay but i got laid off but i will pay them on the XXXX each month for {$410.00} and they get mad and angry so XXXX continue maying {$410.00} and this month on the XXXX i paid {$500.00} again and the bug me and bug me with private numbers and personal numbers and block numbers all times of mornings and evening and nights and recent today twice yesterday twice. Please help I 'm still paying just hard some time but I 'm still paying and now i have been ignore all calls but i pay faithful thanks, and on time i walk in all the time and i have all paper work.
|
| 12/28/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Older American |
|
I am writing this letter on behalf of my father. I am his daughter and I just became care taker of his finances on XXXX XXXX, XXXX after he was hospitalized XXXX XXXX, XXXX.
As I am currently reviewing my fathers finances, I came across his car note. I have many concerns about the contract being that my father is on a fixed income.
He is requesting a reduction in the interest rate on the car payments. He requests you to reduce the current interest rate of 24.01 % to a more reasonable rate of 3.95 % so it is more in line with the current market rate for used cars.
We have visited the websites of several competitors and notice that they are offering an interest rate much lower than what he is currently receiving. He stated that the whole process was confusing because of the electronic signature process. He was XXXX XXXX XXXX at the time and does not have a good understanding on todays technologies. After reviewing this information with my father, we feel that this contract is unfair. There is a scam that unscrupulous salesmen and load companies play on the elderly and I am hoping this is not the case.
My father have been a solid customer with your company for the past 20 months and would appreciate your consideration of a lower rate on his account. You will find that he maintained an excellent history of payment with your company and would appreciate your consideration of a lowered rate at this time.
|
| 05/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
CA has been calling on weekend and never calls on weekdays.
CA has been harassing me with unlawfully repetitious collections calls, and overcharging me on their deficiencies.
They sent my voucher book to the wrong address in XXXX. Charged me {$25.00} late fee.
During the pandemic promised to freeze the late fees but called every week on sunday and harrassed. Until I told them When I bought the car I was rushed by the sales man and nothing was mentuoned about the high interest fee.
borrowers were subject to hidden finance charges because of which the companys loans exceeded the usury rate ceiling of 21 %.
Credit Acceptance violated state consumer protection and debt collection laws and regulations.It was alleged that Credit Acceptance made unfair and deceptive auto loans to thousands of consumers in NY, provided investors with false or misleading information regarding auto securities they offered, and engaged in unfair debt-collection practices.Healey said in a statement, Thousands of NY consumers, many of them first-time car buyers, put their faith in CAC to help them with an auto loan, but were instead lured into high-cost loans, fell deeper in debt, and even lost their vehicles.Per this lawsuit, since XXXX, Credit Acceptance failed to inform investors that the pools of loans that were packaged and securitized were topped off with higher-risk loans despite claiming otherwise to investors.
|
| 05/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
I had purchased a car from XXXX XXXX in XXXX XXXXXXXX in XX/XX/XXXX. While purchasing the car I had given them a checking account number from XXXXXXXX XXXX that I no longer use by mistake and they proceeded to process the loan.
The loan holder was Credit Acceptance Co ( Account number XXXX ) In XX/XX/XXXX the car was repossessed without my knowledge that I had missed any payments. I was not informed payments were being missed. The first notice I had received was dated XX/XX/XXXX, showing a late payment {$490.00} ( attached ) then another late notice sated XX/XX/XXXX, that showed that I owed {$12000.00} in late payments and fees ( see attached ) On XX/XX/XXXX, I recovered the car through Credit Acceptance Co by paying the past due amount {$750.00} ( one payment past due plus repo fee, see attached ) and am now in possession of the car, with renegotiated loan terms, rolling the additional late payments back into the loan.
Now that the car is no longer a repossession, I have reached out toe Credit Acceptance on numerous occasions to see if they could remove the repossession from my credit report. They have refused to do so.
I was in the process of buying a home and with the repo on my credit report, I am no longer able to obtain financing because of the repo being on my report. I assumed by paying what I owed and retaining ownership of the car the repo could and would be removed from my report.
|
| 02/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My car was totaled out in XXXX I had gap insurance and full cover insurance! I kept in contact with CREDIT ACCETANCE after my insurance company paid most of the car off and they told me that they will do the gap insurance claim! which they did and i ask them was it anything i needed to do to or pay and they said gap insurance will pay the vehicle off! -I contacted them again about XXXXwo months later and the insured me that i didnt have anythign to worry about! Well last year i got my credit report and found out they was reporting late payments on my sccount they said thwy would fix it never did and then all of a sudden i owe them XXXX dollars and i ask them where did it come from and they said they would have to transfer me to another department well they did and they said gap doesnt pay all of the car off! I went to explain to them that i was told not to worry about it ausw they will file the claim and gap would take care kf the rest and I never knew i had to pay anything else untill almost a year later! They offer me a settlement and I paid it .It is still showing negative information on my credit report serious negative! This isnt prefessional that they didnt comminicate to me exactly what was going on after each called i made to them! I need this deleted or either the negative information reporting XXXX XXXX deleted! THIS IS A MISTAKE ON THEIR END AND THEIR IS HENDERING ME. Please help me!
|
| 07/20/2016 |
Yes |
- Consumer Loan
- Vehicle lease
|
- Shopping for a loan or lease
|
|
Web |
Servicemember |
|
In XXXX XXXX I was looking for a cheap vehicle to purchase when I received my yearly income tax refund. I came across a small used car dealership near my home here in XXXX, XXXX called XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX. ( XXXX ) XXXX, ( XXXX ) XXXX. The Business was owned and operated by Both XXXX XXXX and XXXX XXXX who also owns XXXX XXXX at XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX. I had found a Small AWD XXXX Suzuki Aerio Sx vehicle that was on there lot.. A verbal agreement of XXXX was what the dealership wanted for this little car. However due to my income tax only being around XXXX we had agreed that I could use that money as a down payment and lease the rest. They had me lease the Vehicle with a company Called Credit Acceptance Corporation of XXXX XXXX XXXX XXXX, XXXX XXXX Phone number XXXX XXXX. Which I then find out the vehicle had be lease for 4 times more then what the dealership was asking for the vehicle. The agremment was made for XXXX and now instead I 'm locked into a lease agreement with Credit acceptance Corporation for over XXXX not including the down payment in cash that XXXX XXXX XXXX accepted in the amount of XXXX. Any help with this situation will be greatly appreciated. Screen shots of the XXXX conversation that started in regards to the vehicle has been attached to the complaint. Owner of Auto dealership quickly deleted XXXX page after sale.
|
| 01/22/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I recently purchased a new vehicle and traded in my XXXX XXXX XXXX. The dealership paid off my existing loan with Credit Acceptance Corp on XX/XX/XXXX. I contacted Credit Acceptance Corp after that date and asked when I would get my refund of the over payment. They stated I will have it by XX/XX/XXXX. Not sure why it takes 4 weeks to refund someone an over-payment when they have it all on their books effective XX/XX/XXXX.
I called about four times through last week asking about my refund and they finally told me that it was {$540.00} approximately. I asked when they check was sent they stated XX/XX/XXXX. They also sent a separate document that laid out the payoff. I received that document via regular mail on XX/XX/XXXX. The check was not included in that letter. I called Credit Acceptance Corp again and they stated that letter comes out of a separate department than my refund check but they were both sent the same day. To this day I still have not received my check.
This complaint is being filed because they have had my money for over a month and continue to tell me its in the mail when its been 12 days and I still have nothing, it should have arrived the same day as the other document. I am starting to thing they are scamming me and do not have the money to refund me. I ask the CFPB to look into this matter to investigate for potential fraudulent activity by Credit Acceptance Corp.
|
| 12/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I purchased a used XXXX jeep liberty at li auto buyers in XXXX XXXX ny and financed with credit acceptance in XXXX XXXX i then filed a small claims civil suit XXXX months later at the end of XXXX in second district court in XXXX ny XXXX i received my entire down payment on the vehicle back because a judgment was placed against the dealership. i got that back in XXXX and returned the vehicle as a voluntary repo due to the car being unhealthy and safe to drive. i now and trying to get the loan taken off my credit line so i disputed it with the credit lines. credit line ruled it accurate when i sent my documentation from court stating i received all my money back and no longer have possession or own the vehicle. credit acceptance is telling me they will settle for {$1400.00} to take it off my credit. i have another unsafe vehicle now after having to settle when i got rid of the jeep financed with credit acceptance, and i can not trade what i have in because i have the other credit acceptance loan on my credit i have a child and a single parent i am trying to fix my credit and credit acceptance will not take it off even though i sent them court documents showing i got my money back from the dealership that did my paperwork with them .the dealership or bank also took money out of my down payment because i put down {$5000.00} and my credit acceptance paperwork says i only put down {$3900.00}
|
| 09/08/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I was in a accident on XX/XX/XXXX where my car was totaled. Because of this my insurance paid XXXX off of the loan on. There was a small amount left XXXX dollars left. I was contacted about the amount by Credit Acceptance which I told them they would be paid but I would need a car to get back and forth to work right away then I would pay them off afterward.
I did asked if they could add the amount on to the loan with the new car if not I would have to get car first then pay the remaining balance off soon after. Honestly I could have waited for the settlement from the accident to pay it. It was almost paid off years ahead of time at 23 % interest.
Even though I let them know of the accident they have called several times in a week sometimes in a day. They know the situation of me having been out of work for 2 months on doctor 's orders and even though I went back to work I would have to use my pay for the first couple of weeks to buy a car for work.
We went to get a car XX/XX/XXXX and we have found out that they sent the balance to collections even though I have paid all the way up to the accident and then the insurance paid most of the balance.
Credit Acceptance has been paid almost all of the loan except for maybe the interest by XXXX XXXX XXXX. I feel as a first time credit purchase this company has tried to strong arm into paying off the total balance despite the situation.
|
| 02/14/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with signing the paperwork
|
|
Web |
|
|
THE XXXX XXXX XXXX WAS RETURNED TO THE DEALERSHIP! My name is XXXX XXXX and on XX/XX/XXXX I went to XXXX XXXX XXXX to purchase a used minivan XXXX XXXX XXXX with XXXX miles with XXXX and XXXX. I believe they are the owner. From the start, there was an issue with the entire process. The same dealership got 2 different loans on my credit report for the same vehicle ( one with XXXX XXXX XXXX, and this one with Credit Acceptance ) - one for {$7500.00} and the other of $ XXXX. I took the delivery of the vehicle on XX/XX/XXXX and Returned the vehicle back to them on XX/XX/XXXX around XXXX XXXX. When I asked there were 2 loans for the same vehicle on my credit report, they said that it was their mistake and they will handle it. The vehicle had a major mechanic issue, and it was fully returned before 30 days, and it doesn't pass any emission test. I attempted to return the vehicle earlier, but he kept giving me so many excuses for the reasons that he wasn't going to be there. I have never dealt with this before, and today I'm looking at my credit report and noticed that there are 2 loans of the different amount shown, which was fraudulently submitted by that dealership and its owners. Please be advice again that i don't have the vehicle in my possession and it was returned to the dealership. I've already called the dealership and the bank but no one seems to want to help. Best, XXXX XXXX
|
| 04/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I originally went into a contract with XXXX XXXX and sports provided the contract was written as a consumer installment contract not a loan But credit acceptance has reported it as a vehicle finance loan as a finance loan it violates federal contract law in regards to finance charges 1026.4 Finance charge. subsection4 d part 2 ( i ) The insurance coverage may be obtained from a person of the consumer 's choice, and this fact is disclosed. ( A creditor may reserve the right to refuse to accept, for reasonable cause, an insurer offered by the consumer. ) ( ii ) If the coverage is obtained from or through the creditor, the premium for the initial term of insurance coverage shall be disclosed. If the term of insurance is less than the term of the transaction, the term of insurance shall also be disclosed. The premium may be disclosed on a unit-cost basis only in open-end credit transactions, closed-end credit transactions by mail or telephone under 1026.17 ( g ), and certain closed-end credit transactions involving an insurance plan that limits the total amount of indebtedness subject to coverage.
the creditor as they have told the world they are faild to give me the option to choose to be insured through the finance charges and forced me to find insurance I will settle for no less than destruction of the contract and a full refund of the complete purchase including the downpayment
|
| 04/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I'm XXXX. I live in a hotel. I was able to got a car due to my bad credit.. I purchased a XXXX XXXX XXXX XXXX XX/XX/XXXX. The loan is from Creditacceptance. I started driving for XXXX/ XXXX to get myself together. I accepted the terms of {$360.00} a month for 60 months. They loan interest rate of 23 percent. The total I would have to pay back was XXXX total.
For the entire year I paid it. I was also told by the dealership that after a year I can call and negotiate my loan to get the interest lowered. I called the loan company and they said no they can not. I am still paying it.
As of today XX/XX/XXXX, if I wanted to buy the car outright I would pay {$11000.00}. My car has dropped in valve fast because of the mileage from driving from XXXX/ XXXX. The value if I wanted to trade it i think when I check was around {$2200.00}. Which would leave me owing {$9200.00}. The other problem the car had 2 recalls. I took to the dealership they said it was fix and 5 days later the problem is still occurring. They said I need to buy a new engine and there nothing more they can do. This recall is the reason why my car was smoking and oil was leaking coolant leaking. I guess XXXX do not want to take responsibility for the problem they created. I contacted XXXX, ALSO XXXX MANUFACTURE. SO I CANT DRIVE BECAUSE IM AFRAID MY CAR WILL OVERHEAT AND SMOKE AND I HAVE THIS LOAN TO PAY. PLEASE HELP!!!!!!
|
| 11/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I got approved for this car loan on XX/XX/XXXX I purchased my car the same day from XXXX XXXX, I returned the car to the creditor CreditAcceptance a few months later due to expensive mechanical issues. The car was sold on XX/XX/XXXX for XXXX but this creditor never contacted me to inform me about how much would it be the difference to pay for me to close this account and get it off of my credit. I found out they sold the car 7-8 months later after hundreds of call I basically spoke with the whole creditor company. i also requested the creditor to adjust that money they got for the car sale to my account but they instead offer me a suspicious 80 % percent discount of this bill and keep reporting late payments on my credit report when I actually owe them nothing I was also told they had a few action market fees but I still dont get why my bill is XXXX when the money they got for the car covered the money I owed to the creditor I have requested and I keep requesting a sale receipt for me to dispute this but the company refuses to send me this receipt all they keep saying is that they send it to my address but I dont be getting any mail from credit acceptance I needed it to prove the credit bureaus my statements. I disputed it to the credit bureau but my results wasnt positive due to the Creditor says my bill is accurate but this creditor hasnt sent me my car sale receipt yet.
|
| 12/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
On XX/XX/XXXX, I refinance my vehicle, my bank, XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, MN XXXX, XXXX XXXX ( XXXX Ex XXXX ) called Credit Acceptance ( XXXX XXXX XXXX, XXXX, MI ( XXXX ) and ask what was my pay off and they indicated {$13000.00}, my bank send them a check in full amount. I got sick with XXXX in XXXX, and until I got well I was able to pick up my mail, that when I discovered that Credit Acceptance was saying I still owed them money. I called they indicated I has not cancel my warranty ( {$2000.00} ) on time and that I would owe them money. I cancel the warranty on XX/XX/XXXX when I spoke to them. They then indicated they would need to call me and tell me how much more I owed them. I called them they indicated {$550.00}, this amount was owed becuase I didnt cancel the warranty. I tired to payed them its been rough with money so I didnt call them. My bank called them today, XX/XX/XXXX they indicated I owed them {$3300.00}. I called them they asked for a settlement. They are now saying my account never closed, its still active and that I owe them {$8900.00}. I dont understand why I owe them this amount if they told my bank i owed them {$13000.00} in XX/XX/XXXX and they paid of my account with them. There information was misleading not only to me but to my bank. Im now stuck with still owing them and im paying my truck to my bank.
|
| 07/18/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
i bought a car my first car in XXXX XXXX, in XXXX a law firm contacts me stating that my car my XXXX XXXX XXXX XXXX XXXX has been auction announced as frame / major damaged...
so when i first recieved the car and keys in XXXX the key was a second key and it was coming apart i went back tried to get a key well the first key and i was turned down they told me NO couple times it was a week going back and fourth, well then XXXX the car was turning off on me, and so many times i took it to the mechanic and bill after bill plus maintaince, so ending of XXXX i was already looking to trade well i been shut down everywhere, i then get contacted by a law firm stating my car is unsafe to drive im like XXXX XXXX XXXX, so i recieved a settlement of XXXX. XXXX is what i gave for down payment i like XXXX XXXX XXXX i ask if i could get another car i was told no, why not? im still paying for this car still i did get behind due to im emotional distressed, i lost my XXXX XXXX XXXX XXXX in a motorcycle accident he was on his way to come see us, my XXXX XXXX had his XXXX XXXX XXXX his XXXX did not fully developed, im a XXXX XXXX with XXXX XXXX XXXX, and im paying for a vehicle that is not safe and dont drive me anywhere it dont start the key finially came apart. and i just losing i need a new car honstly im being done unrightful i really need a vehicle that i can get to A to B to C ETC...
|
| 03/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
1. XXXX did not show me the sticker price on the car. XXXX picked out a car and said, this is the only car we have for you to finance.
2. On XX/XX/2018, XXXX only gave me {$100.00} credit for my car. At that time my car was worth {$350.00}. On XX/XX/2018, XXXX gave me the Kelly Blue Book Price piece of paper ( attached in my complaint ) of {$6600.00}.
3. XXXX took my {$1500.00} down payment and {$100.00} for my car {$1600.00} down payment.
4. XXXX overcharged me {$1300.00} for car. XXXX inflated the cost of my car {$1300.00} and stole my money.
5. XXXX overcharged for extended warranty. XXXX charged me {$1700.00}. Those warranties are about {$350.00} a year. XXXX overcharged me {$1000.00}.
6. Letter from Credit Acceptance response to Consumer Financial Protection Bureau complaint says " As an initial matter, Credit Acceptance is an indirect financing company and DID NOT RECEIVE YOUR DOWN PAYMENT ''. This is my {$1600.00}!.
7.XXXX charged me 22.99 % interest on loan from Credit Acceptance. Usury.
8. My credit was not that bad.
9. XXXX refused to show me my credit score.
10. XXXX refused to give me a copy of the repairs- XXXX did before I bought the car.
11. XXXX refuses to correct all these scams they did against me.
12. XXXX took advantage of me big time.
13. I was robbed by XXXX.
14. XXXX defrauded me. Consumer Fraud against me the consumer.
|
| 05/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I am a consumer, a Federally protected Consumer and my name is XXXX XXXX. I am exercising my consumer rights and I am informing you that Credit Acceptance Corporation is violating my consumer laws. On XX/XX/2022, I sent a letter to Credit Acceptance Corporation and this ILLEGAL REPO of my vehicle.
Reading the FCRA, Pursuant to 15 USC 1692e ( 4 ) - Foreclosures, Repossessions, Wage garnishment, or arrests are all illegal in the collection of any debts. This is similar to the 4th amendment. This is a Direct violation of 15 U.S.Code 1692e ( 4 ) and it's fraud and illegal in the collection of any debts.
They are in violation of 1692d ( 4 ) - advertisement for sale of any debt to coerce payment of the debt. ( debt parking ) .Credit Acceptance Corporation is basically debt parking this account on my credit report and that is illegal. The advertisement or publication of a sale or selling of any debt to coerce payment is also known as debt parking in accordance with findings from the FTC.
Once this illegal repo was taken place, I was suppose to receive some documents. The documents that I was suppose to receive was the Contract before the sale, Deficiency Documents, Redemption Documents, and Finance Documents. Also, I never received a response from the letter that I sent in on XX/XX/2022. What they are doing is unfair and it is illegal. Please protect my consumer rights.
|
| 11/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I previously filed a complaint through the CFPB in XXXX of this year concerning credit acceptance and my account and extra fees that I was unaware of the fact that I told the car lot I didn't want the extra service plan it was in fact still charged to me in the amount of XXXX Credit Acceptance has since offered a settlement of XXXX dollars I feel considering I refused the extra service plan and was still charged for it I feel the settlement is unfair considering all the money in interest that Credit Acceptance made off the extra XXXX service plan I didn't agree to I would also want them to produce the original paper contract that has my wet signature agreeing to the extra service plan.I feel this loan should at the very least be closed and settled for zero, I feel as though I am one of many that Credit Acceptance in partnership with car lots do this bait and switch with the service contract to people who refuse this extra plan it's misleading and or fraudulent and designed to be financially damaging to the people who can afford it the least, and if they can't produce my wet signature on the extra service plan I should be reimbursed the XXXX and I feel like I want to see if it was forged and what point was it added because I never agreed to it at this point I have also been advised to seek out a consumer law attorney in this matter but I am hoping the CFPB can help me.
|
| 05/28/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My name is very common and after my parents died I had no money, car or home.I found a job and needed a car.I went to a crooked car dealer named XXXX in XXXX Texas back in early XXXX.Told me the car was perfect no issues.I had taken the bus all the way to his company.He rushed me and changed the price on the car to get me in and out.The cluth fell out the car almost instantly after I bought it.I reached out to them and did a voluntary surrender but never missed a payment.On my credit reports they are not matching.Without my permission and after reporting incorrectly saying I had missed payments which I did not, they sold it to a company called Credit Acceptance.I did not give them permission to sell my account to a third party as well as the dates are incorrect and only all 3 credit reports its not matching up and under the Fair Debt Collection Practices Act I did not give any permission to have this sold to Credit Acceptance.I tried to reach out to the original XXXX who sold me the car but no response and this happened in XXXX.Also I keep getting updates that the balance was increased on 2 of the 3 reports but on XXXX it is closed and not increased so its false information reflecting because its been a closed account for years but now now on 2 credit reports out of nowhere its adding an increased balance for a closed account? An account thats been closed for years
|
| 04/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
This is a formal complaint against Office Of The Attorney General located in XXXX, TX. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, Office Of The Attorney General has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company 's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
|
| 01/17/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
Around XXXX XXXX, XXXX i purchased a XXXX XXXX XXXX for the advertised price of roughly XXXX XXXX. i was told That Credit acceptance can not authorize me to purchase a vehicle higher than that price, and that after 1 years of on-time payments i can refinance and purchase a different car. When i contacted Credit Acceptance to refinance, they told me there is nothing they can do. Due to Credit Acceptance High interest Rate ( I currently Pay 23.99 % APR ) No one will refinance at {$16000.00} loan for a car that is only worth roughly {$6000.00}. by time the care is paid off i will have paid over {$30000.00} for a car when credit acceptance and its representing dealer told me they can not finance me for anything over {$14000.00}. I believe that not only my down payment for the vehicle was misrepresented in the final quote, but also that Credit Acceptance knowingly Provided me with false information so that they can illegally charge me an outrages APR. Currently whenever i make a payment i am not given a receipt for the remaining balance and i also noticed that out of my payment of XXXX every month only XXXX of it is applied to the principle value of the car. Credit acceptance needs to be investigated for deceptive practices as well as false advertisement. If an individual can only be approved for {$14000.00} car how do they end up paying over {$30000.00} in the end?.
|
| 04/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Against Credit Acceptance Corporation -Account been in dispute since XX/XX/XXXX - When Purchase was made no choice on lending institution- i believe preditaory -Sold a faulty product - Surrendered the vehicle purchase as it had a motor issue I could not afford. No resolve - Car dealership out of business. Sold a product i believe with known issues. Taken advantage of - Credit report states repossession and not surrender - Account settled and paid in full XX/XX/XXXX XXXX Creditor continues to report- Non payment for repossession - and a balance due- this account is paid in full see attached - numerous phone calls to creditor and disputes. They have refused/declined to correct credit report.or promised it will be corrected and have not - creditor pulled my credit without permission XX/XX/XXXX - I made written request of mandatory arbitration per the terms of my contract. With no response. I have been disconnected on phone calls many times regarding this ( all documentation attached ).
- I am requesting my credit report be updated at the least to reflect payment on my settlement offer= paid in full in XXXX, ( all documentation attached ) - I would like my credit report to reflect surrender and not repossession. all documentation attached - I would also like consideration in deleting this complete file considering the circumstances ( all documentation attached ) -
|
| 10/05/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
My name is XXXX XXXX my address is XXXX XXXX XXXX XXXX Maryland XXXX my phone number is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX owner owns all Car stores XXXX Maryland and Delaware! Cheats people a lot of people complain about the car store! XXXX XXXX salesman and XXXX the manager of that car store cheat people never got to see white sticker! On truck! Signed for truck electronically! A lot of papers for Creditacceptance at car store! sold me a lemon credit acceptance charge me to much money after what I went through for that truck had to go to therepy for my back why I brought it someone hit me and total wrecked my truck that I had brought through Creditacceptance. A XXXX XXXX XXXX paid that off XX/XX/XXXX in good standing they know Creditacceptance! the car store did n't! Brought truck XX/XX/XXXX motor was low on oil next day car store garage put oil in next day power steering started making noise needed power steering hose! They fixed! XX/XX/XXXX truck motor stated making noise carried back to car store garage left there said needed new motor! Said would put one in did n't said was something else later fixed it got truck back XX/XX/XXXX Complained to credit acceptance complaint department they did n't do nothing!! XXXX was investigator in complaint department of Creditacceptance. Her fax number is XXXX paying XXXX XXXX for a lemon a XXXX XXXX XXXX XXXX XXXX
|
| 05/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
as of XX/XX/XXXX, I have noticed a fraudulent account Account name, credit acceptance , Corp. Account number XXXX Date opened XX/XX/XXXX Date closed- Balance XXXX Account status open past due XXXX as of XX/XX/XXXX Last payment date XX/XX/XXXX RESPONSE TO CREDIT ACCEPTANCE RESPONSE ON CFPB RESPONSE TO DISPUTE 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft. not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY!!!!
|
| 11/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
on XXXX XXXX i purchased a XXXX XXXX XXXX from XXXXXXXX XXXX which was financed through credit acceptance for {$27000.00}. with a 72 moth payment plan of XXXX. But i did not know that the dealer who i bought the car from added extended warranty, gap insurance, and roadside assistance, which added almost XXXX in extra to the amount being financed plus interest. on XXXX XXXX i called credit acceptance to get those extra items removed. They removed those extra items from the original amount financed but said my monthly payments would still be the same. I asked how is that possible when almost XXXX in extra charges were taken from the original loan amount, I was told that i would just be paying the car off early. i explained to credit acceptance that the contract is for 72 months, how can that be changed. i was told that i would just be paying the car off early. I explained to credit acceptance that at this time i do not wish to pay the car off early and would like my monthly payments to be adjusted to what the contract says which is 72mnths of payments for the amount financed i told there is nothing that can be done. This is clearly a breach of the original contract by forcing me to pay the loan off early than the agreed upon time frame that the loan is to be paid back and i will be getting legal counsel with this matter it just doe not feel right to me
|
| 02/04/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
In XXXX XXXX I went to XXXX XXXX and began a purchase of a XXXX XXXX XXXX. I called Credit Acceptance XXXX Company concerned about the loan and asked if certain things were legal. I even questioned the blue policy of financing a vehicle over the blue book value. The gentleman on the phone said that vehicle was worth the amount that was financed. I financed XXXX for a vehicle that was only worth at best XXXX or XXXX XXXX dollars. After I signed, the contract I found out that the vehicle blue book was below further below for my specific vehicle and that there was a vehicle recall. hazard of rear ended and other issues. The vehicle also was a lemon. I had to have the transmission replaced twice and engine work. The axle broke in the front. Credit Acceptance repossessed my vehicle several times. each time adding excessive fee to recover the vehicle in addition to the cost of the impound and storage fees. I called and tried to alter arrangement by a couple days because of error with my payroll. I would have the money a couple days later. They just came and picked the vehicle up after I had just payed to get it back just a few weeks earlier.I explained to them the vehicle had broken down again and I had to pay for repairs. They received almost XXXX XXXX extra dollars in repossession fees alone in addition to the fact that the vehicle loan amount was too high.
|
| 08/03/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
On XXXX XXXX my vehicle was involved in an accident. I notified Credit Acceptance of this and continued to check back in with them to keep them updated on the situation. I received a call on XXXX XXXX from Credit Acceptance and they requested payment which was not due to XXXX plus towing fees because they stated I abandon the vehicle, therefore they went and got it and charged me with the fees. First, I never abandon the vehicle I have a paper trial with the company from the day that this begin and has informed them of every action that I am taking. For the last month they have stated that because I " abandon '' the vehicle and they are the lien holder, they went in got the vehicle from towing yard because the vehicle was incurring fees by sitting in the yard, I was aware of that, I called them and told them that. I spoke with several agent about this issue and they all reviewed the notes and agreed that is why they picked up the vehicle, around XXXX XXXX I Spoke with a agent by the name of XXXX and she stated to me that someone at their company went in and place the abandon status on the vehicle and that is what cause them to tow the vehicle. That is what concerns me the most, Each time that I have reached out to them about this issue, Credit Acceptance has given me the run around and I am exhausted from dealing with this, Please assist me with issue.
|
| 07/19/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
on the week of XX/XX/XXXX I called Credit Acceptance I spoke with a gentleman about losing my job I was told that I qualified for the covid protection program and that for 90 days I did not have to make a payment or will receive a call about making a payment .He stated that when I could make a payment to just do so. That same week I set up a payment arrangement to pay {$20.00} on XX/XX/XXXX and which I did. So that next week I got another call explaining to the the young lady that I was in the covid protection program which she stated that I needed to still payments and call in in which told her that I was never told that. So I made another {$20.00} payment the same day. So on last Tuesday XX/XX/XXXX they spoke with my co signer which he stated that he would make the payment but due to personal reasons he could not, he too stated that I was in the covid relife program. So on today XX/XX/XXXX, I get another phone call stating that I am not in the covid relife program and that I could not even set up an arrangement for XX/XX/XXXX plus they would still call me daily to try and get a payment when clearly I have nothing to give them at this time. They call me at least 3 times a day and leave voicemails and they call my cosigner and do the same as well. At this point why would somebody say I will be okay for the next 90 days but I still get harassed daily.
|
| 11/27/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I bought a XXXX XXXX XXXX XXXX from XXXX. XXXX on XX/XX/XXXX. They asked me about a trade in and I did a trade in of my XXXX XXXX XXXX. They left out the trade information on the purchase order and they also had me initial that I was unable to sue them. No one from XXXX. XXXX signed the purchase order also. I financed the XXXX car with Credit Acceptance and XXXX. XXXX said they would take care of the trade in. They gave me {$1000.00} for trading in the XXXX and on the purchase order they listed it as " deferred down payment ''. I only put down {$300.00}. The XXXX. XXXX I worked with ended up closing its doors in XXXX and there was a list of complaints which probably resulted in them closing. Their address was XXXX XXXX XXXX, XXXX, CT XXXX. XXXX. XXXX is a franchise and there is still some locations open. On XX/XX/XXXX Credit Acceptance signed the release of my title for the XXXX. I believed everything was all set because they would not mail me my title unless the car was paid in full. Later when I viewed my credit report, I seen that I owed Credit Acceptance {$9300.00} as of XX/XX/XXXX. They attacked me stating they were going to garnish my wages if I didn't pay them. I took this discrepancy to court ; in which the judge ruled in their favor and I am now obligated to pay ( court order ) {$120.00} out of each pay check for a car that was traded in!
|
| 11/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
On XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX FL. XXXX and financed by Credit Acceptance. XXXX is contact and owner of XXXX. In reviewing the Bill of Sale fees not discuss pre-delivery fee of {$190.00} and GAP {$630.00} include in sale totaling {$6600.00}. The vehicle was already on the lot AND I feel I was overcharged for the vehicle. I was under distress when I purchase this vehicle. After the down payment I owed {$5600.00}. Time of purchase the vehicle had over XXXX miles. I lost my job in XXXX and begin to struggle with payments. The vehicle was repossessed by Credit Acceptance on XX/XX/XXXXXXXX. I tried calling on a few occasions to make payment arrangements. My son just started a job and was getting first pay check on XXXX XXXX. I would have been two months down after XXXX. I asked Credit Acceptance to give me till XXXX XXXX. I was told by customer service they would call me back instead they pick up vehicle and repossessed. I had over {$2000.00} of nice stuff in vehicle because I was in the process of relocating and Credit Acceptance took my stuff. They did not send a letter or any information on repossessing vehicle or letter stating they were repossessing the vehicle. Now, Credit Acceptance has placed me in the Credit bureau claiming I owe on the vehicle that is no longer in my possession.
|
| 12/02/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Hello i applied a loan from CAC credit acceptance Corporation for a loan on a car at XXXX based on my credit score, i being a first time buyer was unaware of the consequences with CAC, after the purchase of my car with in the first week my car was involved in a accident XXXX which i was n't at fault with and was considered a total loss, i reported to XXXX on the same day on the site of the accident at the time of the incident and took care of the issue i have n't even received my license plates, and CAC was also notified with this incident and has still reported a late fee which i did n't have to pay, i was sure about most of the new car payments start with 30-45 day after the purchase of the car, the most shocking thing wass i have n't received any of their CAC payment check books till last week, and they expect me to pay which i was n't notified at all, the last thing i was also shocked about that they have really messed up my credit score i was building by reporting that i have n't made a payment XXXX that my loan was n't cleared as they have cashed the check that XXXX has sent, and that their systems still has n't fixed that issue, which dully brought my credit score horribly low, all i'am asking for is justice and a fair play, and not to do this with the new comers who just started to work as well as to a person who just got a new credit card.
|
| 07/18/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Long story short a payment was missed 2 years ago resulting in the repossession of my vehicle. From the date of the missed payment until the repossession no other payments were missed. Made several attempts to have the payment added to the end of the lease as a finale payment but the company declined to do so. After the vehicle was possessed I began the process of recovery. Paid the past due balance in full as well as misc. fees accrued by the repo process including a new key {$170.00} for the vehicle which brings me to my complaint. The vehicle was taken on a Saturday and I recovered the property on the next available business day to do so. I told the representative over the phone that the key was not necessary and that I have the ability to re-program my key thus making theirs useless to me. I accepted the key over the phone under duress ( stated over phone ) because if not I would n't be able to recover my property. When I signed the paperwork to release the vehicle I included in writing I was refusing the key and left it with the person handling the release of my vehicle. Flash forward a few months and im received threating calls to have my car " XXXX '' or that they will repo ... ..again. Im not too sure how this process works but im not a fan of how this company has conducted themselves thus far and hopefully this will help my voice be heard.
|
| 09/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
In XXXX, I filled XXXX XXXXXXXX on my car, In XXXX, credit acceptance sent me a letter advising me to call and pay by a certain date after I receive a letter from the bankruptcy court that the loan was taken out of bankruptcy. I called credit acceptance and set up a payment arrangement in XXXX of XXXX, I was not advised that they only set me for 6months payments, I called credit acceptance on XXXX/XXXX/XXXX at XXXX to address the letter they sent me advising me that they are switching Autopayment processing companies, I called in to make sure they didn't change my payment date nor my payment about, I was advised that I was no longer able to make my payments and that my car is now in the process of being reposed, they advised me that I was not in a payment arrangement even though they see I was making payments on automatic payments for the past six months, they refused to accept nothing but the full past due amount and was constantly treating reposition, they also refused to let me speak to a manager after I requested many times on a recorded line, they kept transferring me to different collectors and each one refused to honor the arrangement I was placed in with credit acceptance automatically taking payments out of my account, they kept repeating over and over that my car is out for reposition, also stating and refusing to honor the arrangement
|
| 09/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In regards to the creditor Credit Acceptance account # XXXX This item has been disputed numerous times it was removed from my credit report back in XXXX of XXXX from a dispute that went into collections. Then was re-inserted to my credit report as an active open account as of XX/XX/XXXX. I contacted the creditor XX/XX/XXXX to validate the debt and was informed that the account has been in there internal collections department since XXXX of XXXX. I mentioned to the claims dept specialist that they removed the account from my report for 2 years being in collections and that they were reporting false information to the bureaus. They have been reporting late payments since XX/XX/XXXX knowing that the account was in collections. I mentioned how an account can not be in collections and treated as an active account, and his reply was it is an active account in our internal collections department. Reporting false information is a violation according to the fair credit reporting act. I also contacted the three bureaus in regards to this matter XX/XX/XXXX which led to another dispute with each bureau. Also on my report there is no history of previous dispute investigations. Which is another violation, I would dearly appreciate your assistance in this matter. I'll also be attaching the supporting documents from my credit report from XXXX Thank you so much
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am writing this letter in regards to the Credit Acceptance account on my credit file # XXXX. The payment history for this XXXX XXXX # XXXX reflects the month of XX/XX/XXXX reported as 60 days late on XXXX, 30 days late on XXXX and 30 days late on XXXX. The payment history also reported the month of XX/XX/XXXX as 90 days late on XXXX, 60 days late on XXXX and 60 days late on XXXX. This is inaccurate and places into question which credit bureau is reporting the correct information, there is no way you can be late 60 days and 30 days in the same month. Also, late payments can not be legally verified without furnishing a copy of the creditors bank statements to show proof of missing or late payments. I am requesting a copy of the bank statements from Credit Acceptance for the account # XXXX for the months of XX/XX/XXXX and XX/XX/XXXX. If you can not furnish legal proof of missing or late payments via their bank statements and provide them to me, then I am requesting you update this account to paid on time, never late for the months of XX/XX/XXXX and XX/XX/XXXX due to inaccuracies and false reporting. Please keep in mind that in XXXX the New York State Office of the Attorney General and the CFPB have sued Credit Acceptance for hiding the true cost of credit, setting up borrowers to fail and closing its eyes to harmful practices against consumers.
|
| 04/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
This is a formal complaint against Credit Acceptance located in XXXX XXXX. MI. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, Credit Acceptance has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company 's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
|
| 05/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In 2018 I had my truck towed in to shop for repair ( XXXX XXXX ) during this time I lost my job and called credit acceptance to ask if they could work with me while I find work.. they was very nasty and said that they needed to pick the truck up on repo... I told they that I surrender the truck and where the truck was located, which they knew because the truck had a tracking system on it ... they call me a year later asking for truck I replied you said you was picking it up, far as I know they did pick it up at some point. However they send me letters every month asking for balance that was remaining on truck in XX/XX/2018, they report in to credit agencies every month that I'm late and passed due... I tried taking with the credit reporting agency and credit acceptance about this, however you can't talk to credit acceptance they are not nice at all and credit agencies will not truly investigate and fix the reporting errors .... I paid and still pay credit repair company but they same to get same response .... I done research a this is an ongoing problem with credit acceptance... aswell as credit agencies allowing this type things to happen over and over by same company... .this has be going on for 4 years, haven't had that truck that long and it still being reported as if I have it and late pay every month... that fraud within itself ....
|
| 02/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Ok so the Credit Acceptance calls several times daily are irritating. let me tell you why ....
1. ) Covid XXXX up XXXX 2. ) My husband left XX/XX/XXXX and stuck me with every single bill 3. ) I lost my job due to covid XX/XX/XXXX and WAS NOT eligible for unemployment 4. ) I have a XXXX that has XXXX XXXX and XXXX 5. ) THEY TOOK OUT DOUBLE PAYMENTS FROM XXXX, XXXX, XXXX & XX/XX/XXXX that I DID NOT AUTHORIZE!!!!!
6. ) Because of said double payments being taken, I technically didn't owe a car payment until XX/XX/XXXX BUT they claimed I was several months behind even though I wasn't because of the non-authorized payments being taken.
Now, I have been without a vehicle since XX/XX/XXXX because the repo 'd and I'm not able to get my XXXX to her XXXX treatments. So no, when they call, I will not answer. I made {$480.00} wages in XXXX because of covid. That's less than my car payment of $ XXXX. My tax money from last tax season was set aside for that payment until they took out double payments. So yeah, please tell me why I should answer my phone when they are this terrible. I had a XXXX XXXX ... .which isn't the car I wanted originally. I wanted one that was cheaper that I would be able to pay off in 24 months not 5 1/2 years at $ XXXX but they refused to approve a cheaper car in my budget.
Sincerly, A very XXXX off ex-customer XXXX XXXX
|
| 04/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I am writing this letter in response to the information provided in my credit report. Pursuant to 15 USC 1681e ( b ), I am exercising my right to dispute the accuracy of the information contained in my credit report.
I have reviewed my credit report and found that there are errors and inaccuracies that need to be corrected. Specifically, [ describe the errors or inaccuracies in detail, including the account name and number, and any other relevant information ]. I have attached copies of supporting documents that prove the inaccuracies in my credit report.
According to 15 USC 1681i ( a ), the credit reporting agency has 30 days from the receipt of my dispute to investigate and correct any inaccurate information. I request that you investigate and correct the inaccurate information in my credit report as soon as possible.
Furthermore, I also request that you provide me with a written report of the results of your investigation, as well as a copy of my updated credit report. If you need any additional information from me, please let me know.
I would like to remind you that it is your legal obligation under 15 USC 1681e ( b ) to ensure that the information in my credit report is accurate and up to date. Failure to comply with these code compliance procedures may result in legal action.
Thank you for your prompt attention to this matter.
|
| 08/27/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
The company. Credit Acceptance doesnt have a charter, functioning illegally and unlawfully. There is no original contact with my or my son, XXXX XXXX, autograph signature. Therefore Credit acceptances representatives collected payment under fraudulent actions. The alleged debt was disputed through notarized letter XX/XX/2021 and sent certified mail, return receipt XX/XX/2021. The company did not prove the alleged debt by satisfying our request for proof. Violation of The Fair Debt Collections Practices Act. The company proceeded on XX/XX/2021 to seize property & through coercion forced XXXX XXXX, secured party to immediately pay to have property released an back to him causing disruption and distress to his livelihood.
I filed a complaint to you on XXXX XXXX, undersigneds behalf at the end of XXXX with XXXX XXXX as Additional Point of Contact which is on your website contained in the full complaint # XXXX, STEP 5 ; The companys response was sent to my email and continuously I attempted to open it to no avail. I emailed you, spoke to XXXX, XXXX and Ms.XXXX who the latter two said I am not authorized because my name is not on the complaint. I have print out proof as me being authorized. So your error has prolonged this problem & Credit Acceptance has continue to move forward in fraudulent actions.
I have reached out to legal support.
|
| 11/23/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Credit Acceptance XXXX XX/XX/2020 To whom it may concern : I have a car loan through XXXXredit Acceptance. My payment is {$400.00} a month. I made payments until Covid hit and missed a couple payments. They would not work with you during the global pandemic. They reported it to the credit bureau and totally destroyed my credit that i was rebuilding. Once we were able to I started making extra payments a month. I was caugh up in one month. When i called to question why my principal did not go down by the amount of the double payment. I was told we dont do that. It is redicilous.
I was also forced to purchase an extended warranty for the car. Our mechanic had called a few times to get something approved and it is always a no. That was something I was told was supposed to be covered. Nothing was ever covered.
I would like the extended warranty money refunded, from when i bought the car, plus interest and have that applied to the loan. I would like to have the extra money that i paid applied to the principal. I would then like a final payoff. The reality of the situation is that I have already paid the car off.
I would also like to know what my next step should be. I will put the payment money in an escrow account. I will not send it to Credit Acceptance.
Sincerely yours, XXXX XXXX XXXX XXXX XXXX.
XXXX, OH XXXX XXXX XXXX XXXX XXXX
|
| 05/17/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I'm a single working mother of XXXX young school age children from XXXX XXXX and I need help!
I financed a XXXX XXXX XXXX from a car dealership in XXXX XXXX I financed this car in XXXX. The payment were {$500.00} per month for 72 months.
I traded in a car XXXX XXXX XXXX XXXX and {$9000.00} was applied towards the purchase and had I still to come out of pocket $ XXXX was making my payments for 3 month, I got behind one payment ( XXXX month ) they following month I made 2 payments in the amount {$1000.00} to try to get caught up on my payments.
I made my payments through Credit Acceptance and the payment were accepted. However, I was current on my payment after paying the 2 payments totaling {$1000.00} and my car was repossessed with all of my belonging inside.
I was informed by the car dealership that I would have to pay {$800.00} to the dealer, pay {$250.00} to the towing company and {$75.00} for my personal property before they would give my my car back. I did not have this extra money to pay because I has already given them {$1000.00} and the next day they repossessed my car.
The company has since gone out of business and/changed names. This company has place this debt on my credit report and ruined my credit. I believe the new name of this dealership is XXXX. Please, Please Please Help me or direct me to who can help me.
|
| 09/24/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP {$6900.00} I was only a co-signer on this loan for my ex girlfriend. After we broke up she said shell make sure to take care of the payments and that was fine, a few months later I saw the report on my credit report saying the car was repossessed and due to natural disaster flooding. I followed up with creditors and they couldnt fine anything to update me on but that what they knew the car was in XXXX TX and because of the hurricane that happen maybe that was the cause. I asked why wasnt I called about this or missed payments and was told they was reaching out to XXXX XXXX with no response, and I asked why wasnt I reached out about this before hand they couldnt tell me. I explained to them I was only the co-signer on the car and had never driven the car and I also didnt know it was in XXXX TX when at the time when I sign for the car it was in New Jersey and I had no knowledge of the car leaving the state and I shouldnt be reliable to this. They still couldnt tell me what happen to the car but on my report it was listed as a repo and cause natural disaster so I assumed the car was damaged in the hurricane and they are trying to collect money and also I was not contacted about this and had no knowledge of this until I saw my credit report. I tried reaching out to her and no answer and have no ways of reaching her.
|
| 08/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/2019 my credit report is showing that I am 150 and 120 's days late in the most recent 12 months. The problem occurred when I fell behind on my truck note because of some financial difficulties and the truck was repossessed. The finance company Credit Acceptance ( CA ), added repo fees and late payments to my account totalling {$3000.00}. I talked to ( CA ) and I paid the repo fees ( {$1200.00} ) and was able to set up payment arrangements and I got the truck back. CA did not explain that the late payments and fees would become part of my present payment and not be placed on the end of the account. Now CA is requiring the {$3000.00} to be paid first and until it is paid my account will remain 150 to 120 days late and reports this the credit bureau. I have has been making the agreed payments on time each month but it is still showing late because of the {$3000.00} balance. My credit report is being ruined because of this. I spoke to CA to see if something could be worked out concerning this to help me improve my credit and CA refused to help with anything. According to the payment arrangments set if I continue to pay {$550.00} a month, only {$75.00} is going towards the{$3000.00}. This means that it will take nearly two years for this balance to be removed and by then 120, 150 days will increase to where my credit is ruined.
|
| 03/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
After being affected financially/physically by Covid-19, Credit Acceptance Corporation placed my account in a Covid protected status in XX/XX/XXXX and reported to the credit bureaus as affected by natural disaster. Per the company, this was effective through XX/XX/XXXX. I have made payments during the protected status. My standard payment is {$450.00} a month and I have been paying {$560.00} the past three months.
On XX/XX/XXXX, Credit Acceptance reported to all three credit bureaus as me being late from XX/XX/XXXX to current. This is completely false. They reported to XXXX and XXXX that I made no payments during XX/XX/XXXX through Present and to XXXX that I made no payments XX/XX/XXXX through XX/XX/XXXX. Last month, my account read 100 % payment history and now this month Im showing 11 missed payments? Its not true. It has dropped my credit score over 100 points!
When I called and spoke to a representative, I was told once Covid protection ended we marked all customers late during those months. How is that allowed? Its unethical. The last representative I spoke with said maybe just pay the car off and then you dont have to worry about it. Who has XXXX during a pandemic?
Please help me have them remove all late charges as I was a victim of Covid, not late and was in Covid protected status and the information reported is false.
|
| 05/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
Ok so I went to look at a XXXX XXXX XXXX that was located at XXXX XXXX in XXXX XXXX Florida, everything looked okay with the car so we went in to talk numbers, Loan time etc we got to {$7500.00} was the financed priced and my loan was for 2 years/24 months I would be making a {$250.00} a month car payment with {$2200.00} as the down payment, a few days later the check engine light came on my tire pressure sensor light has come on with the tires being at 35psi ( recommended tire pressure ) a couple weeks later another thing broke and was supposed to be under warranty, I called XXXX ( XXXX XXXX manager ) he said everything was covered on the warranty no worrys bring the car in now while my car is in his shop I get a call from him and he says its just maintenance and I would need to pay {$200.00} but he said since hes a good guy hell do it for {$100.00}, now the main thing that I have a problem with is the fact hes saying I owe him {$500.00} on top of that my car loan is now 4 years/48 months and the loan amount is for {$12000.00} dollars, how did I go from a {$7500.00} 2 year loan to a {$12000.00} loan for 4 years? It was never discussed and I would have never signed anything for a {$12000.00} loan for a {$5000.00} car. The loan was from Credit Acceptance I was also never given my financing agreement which details the terms of my loan
|
| 01/27/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
To whom it may concern, an update to my Consumer Report was made as of XXXX XXXX XXXX. This update is still showing multiple inaccuracies including the remark Consumer disputes this account 180 Days past due. The official date that I discovered this violation is XX/XX/XXXX when I made my first complaint to the CFPB about this account Complaint ID : XXXX. In pursuant to 12 U.S.C. 5564 ( g ). [ 6 ] ( Except as otherwise permitted by law or equity, no action may be brought under [ the Consumer Financial Protection Act ] more than 3 years after the date of discovery of the violation to which an action relates. Also, in pursuant to 15 U.S.C 1679i ( Statue of limitations ) - Any action to enforce any liability under this subchapter may be brought before the later of ( 1 ) the end of the 5-year period beginning on the date of the occurrence of the violation involved; or ( 2 ) in any case in which any credit repair organization has materially and willfully misrepresented any information which ( A ) the credit repair organization is required, by any provision of this subchapter, to disclose to any consumer ; and ( B ) is material to the establishment of the credit repair organizations liability to the consumer under this subchapter, the end of the 5-year period beginning on the date of the discovery by the consumer of the misrepresentation.
|
| 08/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
|
|
I called to voluntarily surrender the XXXX XXXX XXXX on Friday, XX/XX/XXXX. The woman I spoke with said it would take 72 hours for an XXXX XXXX military search. On Sunday ( XX/XX/XXXX ), XXXX XXXX texted me from XXXX asking me if it was ready for them to pick up that night. They came and picked it up. I attached a video from my camera. I told her the keys were in the cupholder and she needed gas because the gas light was on. On XX/XX/XXXX, I received the attached letter from Credit Acceptance stating this was a repossession. It was not a involuntary repossession, I surrendered it. I sent the attached email to the compliance analyst XXXX XXXX stating I had voluntarily surrendered it. I sent it to her because she was the only email contact I had. Credit Acceptance took it upon themselves to mark my account " do not contact '' via email. I voluntarily surrendered the car. Credit acceptance has only credited my payments to their {$17000.00} finance charge. Only {$100.00} of the original loan balance has been paid off. From XX/XX/XXXX to XX/XX/XXXX, I paid {$520.00} a month. XX/XX/XXXX I paid {$500.00}. None of those payments went to the loan balance that shows on my credit. The credit bureaus all stated the information they receive from Credit Acceptance is what is reported on my credit report. Please see complaint XXXX for reference.
|
| 05/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX Credit Acceptance Corporation closed my account ( XXXX ) referring it to an outside lawyers office for handling. The account with Credit Acceptance was opened in XXXX of XXXX. After 5 years and 3 months of the account being reported as " Closed - Referred to Outside Collection Agency/Attorney '' - Credit Acceptance re-opened the account, along with falsely updating the payment status to reflect past due 120 days. During a time in our world where we are not promised tomorrow, I find it extremely disappointing this company would resort to these measures. Credit Acceptance is intentionally reporting these inaccuracies to further delay the statue of limitations of this account. As previously stated, with this account being reported as Closed since XXXX, it was scheduled to be removed from my credit report in XX/XX/XXXX. With the current reported information it has extended the time until XXXX. I never received any calls from Credit Acceptance requesting the account to be re-opened, neither the co-applicant or myself make any payments on this account nor were there any recent payment arrangements. In contacting the Credit Acceptance I spoke with a Supervisor by the name of XXXX - who stated the following : " I'm quite sure us reporting the account closed for five years benefited you but I have nothing to do with that ''.
|
| 01/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Pursuant to 15 USC 1605a finance charge defined, as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction should be the sum of all charges, payable directly or indirectly by the person whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction.
Consumer Financial Bureau 1026.4 Finance Charge : ( a ) Definition. The finance charge is the cost of consumer credit as a dollar amount. It includes any charge payable directly or indirectly by the consumer and imposed directly or indirectly by the creditor as an incident to or a condition of the extension of credit. It does not include any charge of a type payable in a comparable cash transaction.
Notice, Congress said the finance charge does not include charges of a type payable in a comparable cash transaction ( so any type payable in comparable cash transaction is excluded ). Making the RETAIL INSTALLMENT CONTRACT ACCOUNT # XXXX LOT # XXXX between BUYER XXXX XXXX and CREDITOR-SELLER XXXX XXXX XXXX XXXX XXXX is in so many violations of the TRUTH IN LENDING ACT as well as CONSUMER FINANCIAL BUREAU , which means I XXXX XXXX is entitled to rescinding the contract
|
| 03/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have a XXXX used XXXX XXXX XXXX financed through credit acceptance. I got it in XXXX of XXXX.
In XXXX XXXX I had paid 2-3 months at once at they were placed under the interest rate instead of my principal. I started to have difficulties paying on it since I was having health issues, and employement issues due to health related problems. I was unable to work causing me to be behind on payments. They were helpful and understanding with that. I told them multiple times I am not paying it due to not having the previous issue fixed. They have called multiple times throughout the year of XXXX. I have told them several times when they called I wasnt going to pay them until I had what I had already paid to them fixed. Now with the new lawsuit stating that the interest rate that I have of 22 % and people are being pressured into loans like myself. I would like to know what to do about it and how it is going to be fixed. I am due to pay over three times what my vehicle is worth. I am unable to find a dealership or car lot that will even accept it for a trade due to it being overpriced. Currently the trade value being XXXX XXXX and my payoff amount is XXXX my loan amount is XXXX. Just would like to be able to let others know what to expect from this company. Also would like to go by getting out of this loan without hurting my credit.
|
| 11/10/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchased the vehicle in XX/XX/2021 and have not received my tag as of this date..I have had constant contact with the company who told me not to pay the payment, as they themselves did not have the title to the vehicle. I still continued to contact this company, to no avail. Now in XXXX, I start getting collection calls after I was told not to pay and my constant phone calls telling them I need my tag. I get pulled over every time I drive just about. Someone was supposed to call and I still get collection calls but no-one calls about the tag. This company received the tag in XXXX amd that us when these collection calls began. Now they try to tell me that I know I owe money, that I should just pay the payment and go get a new tag. This upsets me completely, as I did not pay because I was informed not to. I also checked my online account, in which never had a payment due. I informed them that they need to correct their error, reporting to the credit bureau that I am late, send me my tags that I paid for and We will get the car taken care of. I just want out of this situation as it is causing more stress than I care to deal with. I can't trade the car because of them reporting to the credit bureau, I ca n't drive the car because of them but I can't get anywhere. I just keep getting collection calls with no resolve. Please help
|
| 08/10/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was desperate to find a low cost vehicle and planned on buying used. I am having financial hardship. Went to XXXX XXXX. I requested to see car advertised on XXXX. Price slightly less than {$17000.00}. Nothing explained to me before signing agreement with XXXX and Credit Acceptance Corporation. Payment > $ XXXX/month. I told them I can not afford the payment and broke down crying. I expected a ~ {$13000.00} loan. I put {$4000.00} down. The purchase price was listed as {$23000.00}. {$10000.00} more than expected. I was told ; because of my bad credit the only way a financial company will loan me any money is if its above a certain amount ... .to be determined by the lender. I anticipated higher interest rate but theirs higher than anticipated. 22.99 %. I said well if they require more money for the loan I will get a better car. I was told, oh NO you can not do that. I asked why? Because they will add more money to that loan. I asked about a new car for that amount and told they wont finance a new car. I was being told that I had to do this type of financing because of my bad credit and I felt forced into signing contract because they told me I couldnt do better anywhere else. I asked 2 other car loan companies about their financing and they said they dont do that. One company was XXXX XXXX who sent me your contact information.
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Please remove all fraudulent accounts as I have no knowledge of any of these accounts, due to the XXXX Data Breach identity Theft. Each creditor and credit bureau is violating the 81 USC 1028 ( a ), which is aggravated Identity Theft, which I am very disgruntled about. Also, according to FCRA 605 B, this Information must be blocked immediately. Also, in pursuant of 51 USC 1681, B. The credit bureaus by law aren't allowed to furnish anything on a consumers credit report without the consumers Written Consent. XXXX, XXXX, and XXXX, and each creditor who listed fraudulent information on my credit report is violating the law, and if this is not fixed then you al will be held {$1000.00} per violating. Please comply. The following accounts that are fraudulent are listed below : Credit Acceptance-Account Number : XXXX ( Date Opened : XX/XX/XXXX ), XXXX XXXX XXXX XXXX Account Number : XXXX ( Date Opened : XX/XX/XXXX ), XXXX XXXX- Account Number : XXXX ( Date Opened : XX/XX/XXXX ). Also, 1 Inquiry : XXXX ( Inquiry Date : XX/XX/XXXX ). This is my second time disputing this account information and XXXX and each of the above creditors are in violating of the laws and if these fraudulent accounts issue on my credit report is not removed within 4 days, according to the law, then I will be taking XXXX to court and will be filing a lawsuit.
|
| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
This is a formal complaint against XXXX XXXX located in XXXX, VA. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, XXXX XXXX has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company 's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
|
| 12/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
A contact this company to open a investigation for contract discrepancies over charge after that complaint they offer me a reduction a dont accept and they report a payment on XX/XX/2020 never happened report last day of payment report different payment history balance payment history in XXXX and XXXX a dispute and they validating and keeping like correct damaging my credit score violating my right If a consumer notifies a furnisher, at an address specified for the furnisher for such notices, that specific information is inaccurate, and the information is, in fact, inaccurate, the furnisher must thereafter report the correct information to CRAs. Section 623 ( a ) ( 1 ) ( B ). 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 03/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I went to a car dealer called XXXX XXXX at XXXX XXXX XXXX, XXXX, PA XXXX to buy a car, I looked at a XXXX XXXX XXXX truck I asked about the price they told me it cost XXXX usd I told them that If I took it with me later they convinced me to take it on credit to build credit in the USA I told them I didn't want to buy it with cash they forced me to buy it on credit they asked me for a down payment of XXXX and all my legal status information on accounts bank and they made all the movements without confirming anything until they told me sign here and the truck is yours after signing they gave me a paper to pick up the plates in XXXX after XXXX days they sent me the contract with a financial company called CREDIT ACCEPTANCE When I read it, I realized that I had to pay XXXX a month, which I assumed that I could afford it. The week I took the truck for the PA mechanical inspection it did not pass, I had to pay for repairs out of my wallet because they did not accept the repair policy that the dealer made me buy. After a year of payments and calls for repairs, they have not been able to give me an answer and my bank account is XXXX over the transfer and I have asked to refinance with other companies and they do not accept due to the excessive cost of the truck and the title is damaged, thanks for listen to me
|
| 11/04/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Date : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XX/XX/XXXX XXXX CREDIT ACCEPTANCE CORP Account # XXXX To Whomever it May Concern, I am writing regarding the above referenced account. This is not a refusal to pay, but a notice that this account is disputed. This vehicle was return by XXXX XXXX XXXX & XXXX XXXX to XXXX XXXX in the state of New Jersey on XX/XX/XXXX and resold XX/XX/XXXX Under the laws of the states of New Jersey UCC 9.506 and state XXXX and XXXX statutes, a deficiency can not be determined or claimed unless all of the required notices were properly and timely given, and all+of the allowable redemption and cure time limits were adhered to. Please provide copies of the legal notices and PROOF of the commercially reasonable manner of the resale of the subject vehicle.If no such proof is provided within 14 days from receipt of this notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit report will be considered a violation of the FDCPA and FCRA. In addition, if you singularly or severally fail to comply with the above request, I reserve the right to seek damages against all parties, under all available state and federal stabites and UCC? 9 remedies.
Sincerely, XXXX XXXX XXXX
|
| 03/19/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a car loan with Credit Acceptance Corp ( XXXX, MI ) I entered into a payment plan of weekly payments in the amount of {$130.00}. They at some point change their close of month date so although Im on reoccurring payments every week on saturdays to be auto drafted out of my checking account, the month close day aye a week before my last pay in that month. Which then reflects as a late payment on my end for that month. I have not missed a payment yet the close of month date for the company changed in turn effected hoe the report to all 3 credit bureaus. Each month they reported my account late drastically affecting my credit score and has caused me not to be able to obtain another vehicle loan with any company Ive applied for.
In XX/XX/XXXX I expressed my concerns with the company and not 1 representative mention the companies monthly close date in XX/XX/XXXX. Called again and no one was able to tell me why, finally in XX/XX/XXXX I spoke with a representative and she explained why. On XX/XX/XXXX, I payed a week forward so that my payment would show completed in their close of month cycle and be calculated as an on time payment and asked my account can be monthly on my due date instead of weekly to insure my account is paid on time and within the close of month cycle. Since then they still have reported it late
|
| 08/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
ok in XXXX i purchased a car a XX/XX/XXXX XXXX XXXX XXXX and the finance company was Credit Acceptance. The car was in a accident in XX/XX/XXXX the car was totaled and the at fault insurance company totaled the car, i advised the insurance company that i wanted to keep the car which i did,,, they estimated the value of the car and told me that they would send the check for the value of the car with my name on it and the lean holder which was Credit Acceptance. i sent the entire check to credit acceptance and paid the off they kept the entire check and stated it covered the balance of my loan so i wouldn't any of the money because it paid my loan completely off .. they sent my me title and to my XXXX XXXX XXXX ... i couldn't get my title until the total loan was paid off so the check that was sent to them covered my loan .... so now i don't know why they are showing negative remarks on my credit report and showing that the loan was settled less than full balance,,,, they wouldn't release my title until the loan was completely paid off so why they put that inaccurate remark on my credit report i paid that entire loan off with the check the insurance company sent me, they need to removed that remark or remove the entire account from my credit report because the loan was paid in full, ,and not less than full balance,,,,
|
| 10/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
I purchased a used XXXX XXXX XXXX from a XXXX dealership in XX/XX/XXXX. During the process of signing the paperwork, I was told the selling price would be XXXX but after getting home and looking over the paperwork with the finance company I seen the price total with Credit Acceptance is XXXX. I had to put a down payment of XXXX in order to get the vehicle. The problem I am having is the finance charge is 20.99 % totaling XXXX making the total payments owed minus the down payment is XXXX. I inquired with the loan company and was told on numerous occasions that my credit was not good, but I assumed that was why I paid the higher down payment. This is not the first time I have financed vehicles and now the vehicle is out of warranty where the radio is not covered, and my panoramic sunroof is not secure and the driver 's side door was like someone tried to break into the vehicle. The windshield had a small chip on very end of the windshield which over a few months has spreaded across the windshield with record heat days the last few months. The salesman at that time told me it was covered under warranty, and I could bring it in, and they would repair these problems. I have yet to get any of this fixed as well as get an explanation of why I am being charged an additional XXXX to the amount the vehicle was sold for XXXX.
|
| 01/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
I am due to make the final payment on my car loan, with Credit Acceptance, on XX/XX/XXXX. According to their web site my final balance is {$440.00}. A few weeks ago I called them to verify the balance on my loan. The agent would not give me the information I requested. She kept dancing around the issue and saying she couldn't give me an amount until XX/XX/XXXX, when my payment was due. I made the XXXX payment on XX/XX/XXXX. She just wanted to talk about a past due payment they say I owe. In XX/XX/XXXX they added {$620.00} to my account from a repossession in XXXX. I retrieved the car. I have made a total of {$740.00} extra on my payments since XXXX, XXXX. I should not owe {$120.00} past due. I haven't missed a payment since XXXX. They have continually given me problems when I call and won't answer my questions. In XXXX the site listed {$190.00} past due. Today it was {$320.00}. It changes daily going up and down. I have asked if that is part of my balance or extra. They won't answer my direct question. I live on Social Security and need the information I asked for so I can make my final payment on XX/XX/XXXX. They take advantage of people who have financial problems and during the past two years, with COVID, they won't help me. I have paid 29 % interest for 65 months. XXXX is the end of my contract. Please help me.
|
| 08/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance made a 6 month verbal agreement with me during a difficult financial period I was going through. To catch up or continue to stay in good standing with the company I was told to make payment of {$660.00} per month for 6 months back in - I believe XX/XX/2019. After adhering to the verbal agreement, I was to go back to making regular payments of {$550.00} / month. After about 3 months I started receiving notices to repossess my car and they had reportEd me being late on my credit report. After I contacted Credit Acceptance, they denied ever making the agreement. They tried to say I was talking with an employee that didnt know what she was doing. This is unacceptable and I should not have to suffer consequences because of an agreement made by your company. I continued to receive notices that my car would be repossessed and they reported to credit agencies that I was delinquent. I continue to make my payments on time and even caught up that extra payment. It is still reflecting on my credit report. They have caused me to have loans denied when I am able financially, I plan to pursue this legally. Please intervene so that my credit report gets corrected and so that no one else has to go through this. They have also been mean and disrespectful with me over the phone. This is no way to conduct business!!!
|
| 03/20/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
In Reference to Company Credit Acceptance Account Number XXXX ... ..
In XX/XX/XXXX my transmission blew so the company Credit Acceptance would not offer any assistance so I had voluntary repo the company did not take proper action as the NC law states about repos Currently I have learned they sold the car in a car auction XX/XX/XXXX 0r XX/XX/XXXXhowever through theUCC and State RISA and MVISA statutes a deficiency can not be claimed unless all of the required notices were properly and timely given and all of the allowable redemption and cure time limits were adhered. I received no notices also they are reporting inaccurate information like this account is new this account is at least 8 years old which should have been deleted off my credit file which I am requesting that Credit Acceptance Corp Delete in the next 15 days such we all can agree they have not took proper action in notify me of the debt also did not send notify me when the vehicle was auction off and no notification when reporting on my credit file 5 days prior and reporting as if it is a new account. I have attempted to dispute with the Credit Bureaus at least 4 times I was susscessfully with XXXX but XXXX and XXXX it comes back as verity but not ( validation nothing with my signature ). I appericate the CFPB help in this matter.
Sincerly XXXX XXXX
|
| 06/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit acceptance corporation ordered scam tow companies to illegally search and seize my vehicles. Credit acceptance corporation superseded rule of law and XXXX XXXX XXXX by seizing the vehicles without first obtaining the writ of execution to submit to XXXX XXXX XXXX Credit acceptance corporation was supposed to fill out OS/SS-99 ( R8/15 ) instructions for default security agreement and OS/SS-55 ( R8/15 ) notice of seizure of motor vehicle with the writ of execution attached and send it over to the repossession and title department in XXXX XXXX XXXX but did not. They are engaging in vin switching/cloning, stolen car scam and salvage switch. They couldnt get a title for my vehicle so they got a title in New York. I have all of their strategies, tactics and methods. I want to sue them and I will give you all the information you need on credit acceptance corporation. No court decided a contract between myself and credit acceptance corporation to be enforceable. Credit acceptance took advantage of me like they are doing everybody in the low income community. But I have their methods. The attorney general here already started suits against them for deceptive practicing, unlawful repossession and amongst other things. Credit acceptance corporation not acting alone, it is also the tow companies and the auto auctions.
|
| 04/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I was fasley misled into a loan contract on XX/XX/ by credit acceptance and car XXXX auto dealer. I was told by the car dealer as well as a representative from credit acceptance that I had a additional XXXX mile warranty coverage after the dealer warranty expires. I called today to find out that isn't true. I was told today by a credit acceptance rep that the warranty expires afer XXXX miles or 24 months whichever comes first. I was never told this. I was told I had a additional XXXX miles coverage by both credit acceptance and the dealer. Which is why i agreed. I previously had transmission issues with my last car and this additional coverage would be great to have. I was given paperwork from credit acceptance stating my warranty will begin at XXXX miles. Being told its nothing they can do about it is disheartening. My interest rate is high at 22.99 %, I paid almost 2 times over the original price of my car. I was asked if i wanted to change my pmt date. I agreed and then was being charged late fees due to not paying on original loan date. Even though my autopay was set up for the XXXX of each month. I found out this recently. I paid my car note and I received a repossession letter. Credit acceptance has put me in a real financial bind. The contract was not explained properly and hyped. I feel taken advantage of.
|
| 10/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX Credit Acceptance Account # XXXX To whom it may concern, Thank you for taking the time to help me get this corrected.
I purchased a new vehicle ( XXXX XXXX XXXX XXXX XXXX ) in XXXX of XXXX and I financed it through Credit Acceptance. Unfortunately I fell behind on my payments due to XXXX XXXX and had 6 late payments from XX/XX/XXXX to XX/XX/XXXX. Since the late payments were due to work shutdowns due to XXXX XXXX, I was told that as long as I continued to make my payments on time that my account would be reported as current, XXXX XXXX, or no information provided. In order to protect my credit I continued to make all the payments on time and even paid off the loan early on XX/XX/XXXX. Unfortunately Credit Acceptance reported and still is reporting that my account was severely delinquent throughout XXXX and XXXX on XXXX, 3 late payments on XXXX, and zero late payments on XXXX. All 3 reports are reporting different information from Credit Acceptance concerning my account. This is not only inaccurate, it is unlawful. They are required by law to only report true and accurate information. Due to these inaccuracies, I have experienced more expensive auto insurance, higher credit card rates, and I am unable to purchase a home. I need this corrected as soon as possible. Thank you.
|
| 07/24/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
The lender repossessed my vehicle on XX/XX/2018 causing severe damage to the vehicle by the towing company they hired to perform the repo. The " aggressive '' towing practices of the repossession placed excessive force on rear steering parts vital to safe driving, which caused those parts to brake. A claim was filed with the lender which they refused to investigate. The lender has not provided any written explanation as to why they denied the claim or if they indeed performed an investigation. The repair shop that car was held at was never contacted by the lender as part of their investigation.
The vehicle was inoperable for over two weeks because I lacked the funds to cover the repairs. My warranty company would not cover the parts because they claimed " excessive force '' caused the parts to malfunction. The tech at the repair shop also suspected that a " towing company was the probable cause '' of the damage.
This has placed an overwhelming amount of financial pressure on my family considering I did not have a way of reliably getting to work, in addition to coming up with the funds to pay for the repairs out of pocket.
The lender sent me a letter stating I have not contacted them regarding the matter which I responded to because I've reached out to them several times via phone and email. See attachments.
|
| 03/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I had a brand new car in XXXX and in XXXX it got totaled? I was working at the time and I lived in Minneapolis and my job was in XXXX so I would get rides and I would walk to and from work most days? I was walking like XXXX miles to and from work and I have had XXXX XXXX surgeries and a XXXX XXXX and I did pay for it most days? But I had to do what I had to do because I have XXXX kids, rent, and bills? So I went and purchased a car on XX/XX/XXXX a XXXX XXXX XXXX that was {$14000.00} and my interest was {$15000.00} on top of {$14000.00} so the car came to {$26000.00}? Isnt that usurious? I was trading it in last year but the pandemic was a real pandemic for me cause I lost my job on the same do they shut the country down? XX/XX/XXXX. I didnt have money to put down so I went through this company where they sent me a letter for a car program because I didnt have a down payment or good credit so I had to take anything? The finance company is Credit Acceptance and the first car dealer ship that I had ever went to got sued for pushing through car loans knowingly the customer couldnt afford the payment? I want to trade my car in tomorrow to get myself out of this and I want to be able to be done paying them and not owing Credit Acceptance a dime a being able to purchase my truck tomorrow? Please please please help me?
|
| 06/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Had a repossession from Credit Acceptance corporation in XXXX of XXXX. I got the XXXX XXXX XXXX XX/XX/XXXX. Had vehicle for almost 3 years car payment was {$440.00} monthly could no longer afford that payment. Also, every time I called for payment it would still say my payoff was over {$20000.00}. When I got car from XXXX XXXX in XXXX VA the car was a little over XXXX dollars after finance was added only was supposed to be little over {$17000.00}. I received a summons to appear in court in XXXX VA on XXXX XXXX being sued for over {$8000.00} by a third party agency C/O XXXX and XXXX XXXX XXXX XXXX VA for Credit Acceptance XXXX XXXX XXXX the salesman never told me nor did I see where I had to pay over a 22 % interest rate nor would have agreed to pay XXXX dollars for a vehicle that I was told was only gone cost me a little over {$17000.00}. I am a victim of Predatory Lending by Credit Acceptance. Credit Acceptance sold the vehicle in an auction in XXXX VA. I will not have a car been lost the money that I paid into the car and they have my money that I paid into car and the money that they sold car for. Credit Acceptance recently had a lawsuit in XXXX XXXX XXXX for doing this to other customers. They take people like me and do this Predatory Lending. I would never agree to pay that kind of interest on a vehicle.
|
| 10/30/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I co signed on a car loan through credit acceptance. But in XXXX to my understanding XX/XX/XXXX I believe it was voluntarily repossessed by the other applicant. During that time the car was sold at auction and the balance to my understanding was left at XXXX. I have NEVER been contacted by credit acceptance until I reached out XXXX of this year and asked why not only was I NOT notified about the XXXX it had accumulated in interest charges but when I asked what I could do to get it taken off my credit I was told they could take it off for XXXX that same day or I could finance another car with them. I tried to get answers as to why I was never contacted about the debt and all I was told is they reached out. The only proof I was sent was a copy of the original contact. Im very upset because they have also updated my credit report several times with incorrect information in order for it to look like a new debt and allow more time for them to force me to pay whatever amount they ask. All Im asking is for someone to review the information. I am entitled to know of any debt in my name within a timely matter. They shouldnt be allowed to wait 5 years and then ask me to pay XXXX and never give me a chance to confirm the debt or allow me to make payment arrangements when the debt is in collections from XXXX
|
| 05/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
Servicemember |
|
I was trying to get a loan from these company regards with automobile finance for a vehicle sadly they all turn me down these company states I owe money and has collection s on my name and fact was I filed bankruptcy chapter XXXX and was discharged there for it wrongful these company refused and discriminated me and refused of finance me due to I filed bankruptcy and yet they stated I has multiple collections under my credit score this means they have gotten wrong information when ran my credit score there should not be a denial of my credit regardless due to I am protected under the bankruptcy law they making up their own wording and stated this and that and mainly they don ; t want to finance me because of my low credit score of 400 or 500 score they think I am a high risk because I filed and has a bankruptcy discharged they made it impossible for me to finance a vehicle and establishing credits for them doing these practice they pretty much saying if I could paid off my collections or debt out there and then they would approved me once again I am protected under the United states bankruptcy law chapter XXXX it is wrongful these company denial my credit applications due of my bankruptcy chapter XXXX has been discharged they only help people and finances people who has no bankruptcy that is a discrimination.
|
| 06/02/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Nothing under the Fair Credit Reporting Act require a furnisher to furnish negative information to any consumer reporting agencies. The term negative information means information concerning a consumer delinquencies late payments insolvency or and form of default. The term non-public personal information means personally identifiable financial information ( i ) provided by a consumer to a financial institution ; ( ii ) resulting from any transaction with the consumer or any service performed for the consumer. Congress stated results from any transaction with the consumer so sharing non-public personal information to the consumer reporting agencies such as late payments you are in violation .Furnishing negative information is a violation of the consumer credit protection act. You are only furnishing this negative information because your company policies allow you to use unlawful extortionate means to coerce a consumer to make payments on extension of credit. No negative information should be furnished to a consumer credit report without their lawful authority. You are committing unlawful extortionate means such as furnishing nonpublic personal information i.e late payments charge off etc Credit acceptance you can get 20 years for violating 18 u.s.c. 894.Credit acceptance remove all late payments immediately
|
| 06/07/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have received several call from the credit acceptance company saying we understand that there is a covid 19 but you still owe money so how are you going to pay. I explained someone told me that the natural disaster would be applied but I still keep receiving harrassing phone calls, I am curious as to how they do not have a strategy to help me out considering all the people affected by covid 19. I do want to pay my vehicle but I am struggling getting a job and the safety concern and XXXX do not help all lives matter and this company is confusing me with their contracdicting statements first I was told my vehicle would not be repossed and now they are telling me, REGARDLESS of the situation I owe money and there is a possiblity. I need to know know what is happening so a attorney can help me out. This is by far the most contracdicting statement I have heard from the call center of credit acceptance that keeps calling me. Please help I am sure I am not the only individual that this company is doing this to. Also when I finance the car I had a credit score of XXXX, I checked all three and can not find a credit score of XXXX that this company keeps stating that is how they financed the vehilce at almost 30 percent finance charge. And have failed to provide the credit score that helped them with that decision.
|
| 08/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
CREDIT ACCEPTENCE HAS STOLLEN FROM ME AND MY HUSBAND.
They are 100 % aware of the fraud that accused suring our sale. They CONTINUE to force me to sue one person after another. They are next : ) As they continue to allow my truck to sit in the shop. they continue to force us to pay for a loan for goods and products we NEVER received. The ignore and Lie in every response and feedback they proved. Stating they have talked to me. They have NOT a single time. They contimiue to charge me XXXX a month for gods I did not get that are not in my possession and have not been for now 18 or 19 months!!!!!!!!!!!
I AM PERSONALLY GOING TO SUE YOU. I WONT SETTLE OUT OF COURT LIKE EVERYONE ELSE BECUAE IM GOING TO RUN MY MOUTH FROM OJNE END OF THE COUNRTY TO ANOTHER. IM GOING TO CONTINUE TO CALL THE XXXX XXXX AND SEE MY XXXX XXXX XXXX XXXX XXXX GIVES HER A CALL NEXT WEEK. YOU ALL ARE THEIVES. YOUR CONTRACT STATES I AM OWED MONEY FOR DENIAL OF USE OF THE WRRANTY AND FOR EVERY DAY YOU CONTINUE TO DENY ME USE AND CHARGE ME!!!!! SEE YOU IN COURT AND YOU WILL SEE ME IN COURT. YOU WONT SE ME IN ARBIRTRATION. AS YOU FAILED TO FOLLOW YOUR CONTRACT AGREEMENTS NO COURT WILL MAKE ME GO TO ARBITRATION AND I HAVE A LEGAL RIGHT TO A TRAIL AND A JURY TRAIL YOU CAN TRY WHATEVER GAMES YOU WANT. PLAYED THIS GAME ONCE NOW MOVING ONTO YOU!
|
| 03/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
I have told Credit Acceptance since XXXX of XXXX when COVID-19 first hit America and i was on XXXX XXXX that my identity was stolen, like the trillions of money stolen from who knows how many American VICTIMS of our GOVERNMENT UNEMPLOYMENT BENEFITS STOLEN AND HIJACKED FROM US! I have a XXXX XXXX & am trying to get on XXXX b/c I am not suppose to work anymore. I have since COVID-19 have had to get on 4 different XXXX XXXX now & have severe XXXX XXXX! CREDIT ACCEPTANCE, although, I have SOLD EVERYTHING I HAD TO PAY THEM, USED ALL MY SAVINGS TO SURVIVE SINCE NOT BEING PAID UNEMPOYMENT, AND NOBODY CARES!!!! IT'S NOT THE NEWS! THE GOVERNMENT & CREDIT ACCEPTANCE KNOWS THERE ARE VICTIMS LIKE ME! WHO HAVE NOT BEEN ABLE TO PAY ANY BILLS ON TIME! THE HARRASSMENT NEEDS TO STOP!!! THEY CALLED ME FRIDAY, I ANSWERED, YES I JUST GOT A JOB!!!! I'M NOT EVEN SUPPOSE TO WORK!!! MEDICALLY I CAN DIE ANY MOMENT! THEY CALLED ME SATURDAY ALL DAY, THEY CALLED ME TODAY, SUNDAY 7 TIMES!!!!!!!!! I JUST STARTED WORKING AND THEY KNOW I AM A FRAUD VICTIM & HAVE MEDICAL SERIOUS ISSUES!!!!! IF I DIE BECAUSE OF THIS I WANT EVERYONE TO KNOW THEY ARE THE CAUSE OF MY XXXX & STRESSS!!!!!!!!!!!!!!!!!!!!! READ YOUR NOTES!! GIVE ME MY {$18000.00} STOLEN FROM ME FROM UNEMPLOYMENT GOVERNMENT AND I CAN PAY MY BILLS ON TIME!!!!!!!! XXXX OFF!!!!!
|
| 04/28/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Recently called on XXXX XXXX about my credit getting messed up I was told that they are still reporting my payments late even though I am on a payment plan due to me not working I am consistently keeping in contact with them I started off late on XXXX XXXX XXXX when hurricane ida hit and this company still was charging interest took months for city to get back up I wasnt working roof caved in was lot going on I told them that pause payment for two months then that was it but I was school bus driver and schools still were closed so had no income due to that they were aware of that they continued hitting my credit report ply this company has been sued plenty of time in other states for over charging interest in car loan as well as my state I recently found out they over charged me also Louisian state law says it is illegal for them to charge me over 12 % in interest charges which they did they violated the law by charging me 22.99 % in interest thats why I am still struggling to get rid of these payments with that being said I would Like them late payments to stop Hitting my report because I have been making payments every week I am on payment plan also would like them late payments removed from all three of my credit reports XXXX it is illegal to be reporting that I havent making any payments when I am
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I brought a car from a dealer and I pay credit acceptance XXXX every month for that car. I have had the car for only 3 months. The transmission for the car is not good and my car is now in the shop. Before I put my car in the shop, I spoke to the person that sold me the car and she said it had warrant to contact credit acceptance. I spoke to a lady name XXXX from credit acceptance and she said they could help to just get a estimate for the car. Then crier acceptance calls back and says there no warrant with the it's only with the dealer. The dealer is not at the location I brought he car they closed down. The phone number I have for them she answers then hangs up. I have no car and credit acceptance is not trying to do anything to help. They just want me to keep paying them and I don't even have the car to drive which is messing up my credit if I don't pay them. I have ask credit acceptance to locate them or give me the number they have and it's the same number I have & the same number on XXXX. I just want somebody to help me because this is unfair for my first car I only drove it for 4 months transmission should be messed up so fast. I paid over XXXX already between the car insurance and putting money into the car. If I don't have the car I don't think I should be pay XXXX for 4 years with no vehicle.
|
| 06/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Hello, I recently received a response to a dispute that I made under FCRA 611a regarding questionable and inaccurate items ( s ) around XX/XX/2023, on my credit report. I was confused when I learned you somehow " verified '' the disputed items, and they are still on my credit report. Can you confirm how this investigation was conducted and what the MOV was that was used? I am not disputing this again ; I'm specifically asking for the method of verification for the below.
As you know, in Cushman v TransUnion, Stevenson v. TRW ( XXXX ), and Richardson v. Fleet ( XXXX ), the courts ruled each and every time that the CRA couldn't merely " parrot '' data from the creditors and collection agencies ... that were required to conduct an independent REASONABLE investigation to ensure the validity of the debt and the integrity of the creditor and collection agency in question. Sending out a generic form through the XXXX system for the dispute is not reasonable! Please FULLY validate with details on how you verified this ( names of people you spoke with and contact numbers ). If you are unable to do so, DELETE THIS ACCOUNT off my credit report forever, or I will gladly escalate to the CFPB and have my consumer protection attorney file court proceedings.
Thank you and I sincerely look forward to your response.
|
| 08/12/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchase a use XXXX XXXX XXXX in XX/XX/XXXX, 4 months later the car was in a accident. I had insurance but it it issue a little late but was active and when the insurance company found out about the auto accident they didn't honor my payment, So i contacted my lender and told them my situation. I did have gap insurance. The lender sent their insurance appraiser to appraise the damage. The car was total with all air bags deploy and unrepairable damage. But their appraiser came back and said we miss the coverage of the gap coverage by {$100.00} dollar and they wont cover cause the damages was more then the car value by XXXX dollars.. So i stop making payments on a car that i could not drive. i ask them to pick the car up then to sell it and i owe the balance. They stated that they didn't want the car. So after the first few month of non payment they stop reporting it on my credit report .. Fast forward 3 & 1/2 yr later they stared reporting miss payments and adding charges.. I do not understand why this car was not charge off. I'm thinking they got paid for the car already with there gap insurance and still trying to collect them selves. this account is 5 & 1/2 years old and they still reporting late payments on my credit report and i never receive statements balance or nothing, how can they do this?
|
| 04/22/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I purchased a vehicle from " XXXX XXXX XXXX XXXX '' in XXXX, Florida. The salesman lied and sold me the vehicle, and the only paperwork I signed was with the understanding that I was purchasing this vehicle for a total amount of XXXX. I then receive information from Credit Acceptance stating I owed XXXX. I have never signed or agreed to such a ridiculous amount for a 2014 XXXX XXXX ( former police vehicle stripped I might add ) close to 10 was pushing it. When I contacted the dealer, he stated not a big deal to call the credit company and refinance. I never agreed to this amount. He was very rude then, and no longer wanted to speak of it. My mother called him as well she was also met with very nasty, rude and unprofessional behavior. We then tried to explain the situation to Credit Acceptance, sent the forms we have showing the significant difference in price, and they just referred us back to the dealer stating they could send the forms, but had nothing further to do with the situation. I am not sure what transpired, but I do know that I did not electronically sign my name to XXXX. The total never came up and was never discussed. I would have never agreed to this amount. I no longer want this vehicle and know that I was scammed during the pandemic with the knowledge that resources were very limited.
|
| 10/19/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
Credit acceptance had a representative to contact me that was suppose to be a part of their legal team. I have informed them that one the vehicle debt has gone beyond the statue of limitations to collect. Two the account is not on me for collection because XXXX XXXX XXXX along with Credit Acceptance Authorized sale of this vehicle at an auction and I was never informed or made aware of this. The vehicle was damaged in the flood of Hurricane Harvey and it was taken to XXXX XXXX and it was not inspected by the insurance company until XXXX because they were so far behind. They lied and stated that they tried to send me a message by mail and that makes no sense when the Service Manager literally came to my job to discuss the vehicle. I went to the dealership and the vehicle was not there. I was told it was sold in an auction and It could not been sold unless Credit Acceptance approved and at no point was I informed of this. I have not been infirmed how much the vehicle was sold for. I have no idea If there was a surplus of of funds and if the proceeds was applied to the balance. I believe that this debt is fraudulent and it remains on my credit as an active account being reported as a late payment and open account as of XX/XX/2021. I no longer expect them to be honest in their reporting of this account.
|
| 12/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
I went into XXXX XXXX two and a half weeks ago to purchase a car And I needed a co-signer so I asked my friend XXXX XXXX to co-sign for me. XXXX put the whole car contract in her name without permission they also lied to me about everything the monthly cost of the car note, the place I was signing on the contract. They refused to let us see the contract they told us to come back when the bank was open to pick it up. They just had a lot of fraudulent practices. my friend and I went in there to return the car and they refused. She called your company who was willing to terminate the lease and the guy at XXXX who gave your representative and us several different names refused to terminate the lease. This whole ordeal was fraud. I never received a contract to date. The car needs repairs, and I was told that the car payment would cost me {$530.00} a month, it wasnt until XXXX asked for the contract from your company that showed me a payment that I can not afford. XXXX is saying you changed the amount to $ XXXX per month. I can not afford the vehicle at that rate, and its wrong for the contract to be in my friends plus she doesnt work, and I do not want her credit to be impacted her name she not be in the loan and she doesnt have access to the car or drive it. I am begging you to terminate the contract.
|
| 01/06/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I previously contacted your agency on XXXX XXXX, 2015 regarding my loan with Credit Acceptance Corporation ( CAC ). At that time, you accepted CAC 's response that they had tried and failed to contact me with an explanation of the money that was supposedly due them. You were given false information as I have not received any phone calls or written correspondence from CAC with any information. In fact, I have called CAC numerous times to try to straighten this out only to be transferred from person to person ( who could n't answer my questions ) and be falsely told that someone would be call me back with answers. To date, as I stated above, no one has contacted me. Because of this lack of communication on CAC 's part, my truck was re-possessed this morning. I think the way this matter was handled by CAC has been unfair, unlawful and unethical. I will be attaching a spread sheet showing what was due and what was paid as well as a copy of my initial complaint to you. I need to get to the bottom of this as when they took my truck, my daughter 's purse was in the truck which contained her driver 's license and her social security card as well as those of her minor children. As she is a school bus driver, she can not work without her driver 's license. This situation has gotten out of hand, please help.
|
| 01/04/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
The company removed the account and re added it 3.5 years later the issue was settled with the original lender the vehicle was not drivable I notified them them they allegedly had nothing else available and offered to redeem the car and whipe away my dent because i was current with every payment up until issues with the vehicle not starting the company had already sold my trade in that i used to purchase the vehicle so they decided to settle so i can by a more expensive car off there lot upon returning the vehicle i disclosed i wasnt interested in doing business with them again and in turn would just like to return their vehicle and go else where and they could keep what they owe me from my trade in in exchange of clearing my debt this was discussed in length now when it hit my credit i was shocked and reached out they disclosed the company was shut down / sold off and now i was there problem they removed the debt but now years later its reaapeard this has been XXXX years the loan should not even be on my report as its far too old it seems very coincidental that it just reappeared they keep trying to convince me to settle on a amount and i refused they have all the payments i made plus my trade in plus the vehicle they sold me if thats mot a rip off i have no idea what is i litterally got robbed.
|
| 09/07/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Bad Warranty Car Vehicle was bought /signed for the amount of {$8300.00} from used car lot. My name was copied and pasted unto more paperwork stating that I would pay back double that amount. No way would I have signed for that. Within 1 month of purchasing the vehicle the car started acting funny. I took it back to the place and the one who sold me the vehicle no longer worked there. I do know " Lemon Law. '' The North Carolina Lemon Law, also known as the New Motor Vehicles Warranties Act ( N.C.G.S. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or XXXX miles ( whichever comes first ). I was told that the car was sold " AS IS '' but I asked them where was the paperwork saying " As Is ''. I called Credit Acceptance and they said they couldn't do anything about the issue as well. 5 months down the line, the vehicle gave out at work. The car wouldn't start, the wheel wouldn't turn and also the wheel locked up. I called Credit Acceptance right than and there. As you look at my paperwork, how my name is signed, that's not my handwriting. Back in 2016, Credit Acceptance went through XXXX of lawsuit loans. Meaning their loans were bad. Credit Acceptance didn't tell the truth to the investors when loans were given out.
|
| 06/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
My vehicle loan with Credit Acceptance Corporation became delinquent in XXXX. They charged off the account in XX/XX/XXXX and continued to report charge off account for XXXX, XXXX, and XXXX of XXXX. They changed the account from charge off status to delinquent in XX/XX/XXXX. The vehicle is inoperable however to work on improving my credit I began making payments on the account after the charge off. The account is reporting past due over {$8500.00} with a balance due of {$9000.00}. CAC reporting strategy is causing me to show as if I have an account that is open and seriously past due. Lenders are more likely to work with you if there is a charge off account that you are paying down verse an account reporting as open and over 150 days past due. The account had been charged off and should remain in that status. I am curious to know if CAC took advantage of tax benefits from charging off the account. I believe this is a deliberate act to further damage their customer 's credit when they default on a loan. I am also not in agreement with the way that they allow you to make a payment arrangement but will not update the credit reporting to reflect the payment arrangement. When you call to speak with their customer service representatives they do not seem to be able to help you beyond making a payment.
|
| 04/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchased the car in XXXX. My original loan amount was approximately {$9300.00}. My payments are {$270.00} a month. My loan is held by Credit Acceptance Corp. When I originally got the loan, I arranged for my payment date to line up with my pay dates, at the end of every month. I submitted my payments by that payment date. Approximately 4 years later, I learned that the company had been considering all my payments as late and I believe reported it to the credit agencies as such. They also assessed late fees to my payments without notifying me. Several of my payments have not been recorded or counted toward the payment of my car or debt. As a result, I have been paying on the car for almost five ( 5 ) years, and I am told that I still owe over {$4000.00} on my car. I have proof of my payments on months which they said were not paid. I presented proof of payment and was ignored. I have repeatedly requested payment history and have never received such. They do not send my monthly statements, and the online account with the company does not allow you to see payment history. There have never been any attempts to repossess my car, despite the inaccurate claims of non-payment. At this point, I believe I have more than paid off this debt, I also believe they have severely damaged my credit history.
|
| 06/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
CFPB- I mailed letters to XXXX XXXX XXXX XXXX and XXXX XXXX XX/XX/2023 requesting that they all remove late payments from my consumer credit report as this information is listed in violation of the following consumer credit protection laws : 15 USC 1681 Section 602 which states that I have the right to privacy 15 USC 1681 Section 604 A Section 2 which states a consumer reporting agency can not furnish an account without my written consent. *15 USC 1681a - Definitions ; rules of construction- Exclusions- Except as provided in paragraph the term " consumer report '' does not include- any report containing information solely as to transactions or experiences between the consumer and the person making the report. 15 USC 1666B A creditor may not treat payment on a credit card account under an open-end consumer credit plan as late for purpose. In addition, I requested proof of how information regarding the listed bankruptcy was furnished and have not received a response from any of the bureaus. The listed information is in direct violation of my consumer protection rights as I have never authorized them to list this information and contacted the XXXX county court listed on my credit reports and was informed that this information was never supplied to any consumer reporting agencies XXXX XXXX XXXX
|
| 07/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/2021 Credit Acceptance reported my payment for the month of XXXX as late when I had a billable credit card on file with the company.
The issue is I was directed to put a card on file for automatic billing and I was advised I " could '' use a credit card not a debit card.
I followed instructions by placing a credit card on file only to have this form of payment rejected. I was not notified about the rejected payment and or the late payment until after the 30 day period.
The issue is that I was told by a representative on XX/XX/XXXX that a " credit card '' was a sufficient form of payment and that it could be added to my profile.
My complaint is I now have a late payment on my credit report which ruined my credit and any chances of purchasing a home I already had under contract.
I lost the home and the mortgage pre approval and my credit score dropped over 100 points.
i reached out to Credit Acceptance via there dispute process and was denied any validation and or correction of the error and consideration of removing the " Late Payment '' in good faith.
My payments were current before and after this incident and I have suffered a great loss due to this error on their part.
Credit Acceptance needs to post acceptable forms of payment in their online website payment portal.
|
| 11/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I financed a vehicle from Credit Acceptance a few years ago. In XXXX of 2021 I traded the vehicle in. The dealership sent the check out and it was cashed. From XXXX til XXXX I kept receiving calls from Credit acceptance say that my account was passed due. And each time they told me they hadn't received a check or payment. I called the dealership provided Credit acceptance with the check date and number and they could not find it in the system. Finally someone asked if I would give them permission to speak the dealership that I went to about my account to which I agreed. Credit Acceptance spoke to the dealership in late XXXX and the dealership faxed them all the proof that the check was sent and cashed. As it turned out the check had been stolen. Since the check was in fact sent and they now had all the evidence and a replacement check Credit Acceptance agreed to close out the account and fix and errors on my credit. They closed out the account XX/XX/2021 but never corrected the errors.I have called many times since and I still haven't received the dispute paperwork they said they would send out. I filed a dispute with the credit bureau but, Credit acceptance said all the information was accurate so I have these things stuck on my credit saying I was past due even tho they agreed to fix it.
|
| 10/12/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I was out of work at the time because of XXXX XXXX. I was even homeless at the time me and my family. I told the company bout everything that was going on with me. So i try to talk to them bout what was going on with the vehicle. The XXXX converter was mess up and the vehicle had no heat. It was winter and we was in a snow storm with my family in a frozen vehicle move from hotel to hotel. They told me its nothing can do bout it i had to take it up with the car dealership but they was scam artist because they lost the company because of all of the complaints that was sent to them from other people. So i had no other choice but to give up the vehicle because i couldn't pay no more on it. So i choice to let it go because i had to provide for my family to get a home over our head. I really do thank them for help me get a vehicle and im sorry for let it go but my family come first before a vehicle. I just want it to be remove from credit. I understand it was a loan but people do go through hard times and i did go through hard times but XXXX help me to get back on my feet and back to work. I just want to start over with everything. I have even i report them to better business Bureau about the vehicle. If i can get a one time payment offer that isnt to high for me to get off and them off my back.
|
| 10/22/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was the principal co-signer for my son on an auto loan with Credit Acceptance. On XX/XX/2018 when I contacted Credit Acceptance they stated the account was delinquent in XXXX. Why wasn't I contacted? I am the prinicipal co signer! Credit Acceptance did not advise me of delinquency on the account. As far as I knew the account was current. Credit Acceptance has a legal obligation to keep me informed especially since I was the principal signer. Credit Acceptance had offered an SFL offer of {$2400.00} valid through XX/XX/2018. We were going to honor that SFL offer and pay before XX/XX/2018. But instead of honoring their SFL offer Credit Acceptance on XX/XX/2018 illegally and unethically closed the account, sent it to collections and plummeted my credit score. I worked hard to build up my credit. In doing so I was going to purchase a car in XX/XX/2018. But since Credit Acceptances ' adverse action on my account, I won't be able to make my much-needed auto purchase. Credit Acceptance failed in their fiduciary responsibility by not keeping me advised of the accounts ' status, closing the account and sending it to collections prior to honoring their SFL offer valid through XX/XX/2018. These corrosive actions are simialr to predatory lending practices which are illegal. I want to be made whole!
|
| 08/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I currently have a joint auto loan that has a remaining balance of {$9900.00}. The vehicle was repossessed in 2019. My issue is that at the time of the purchase, I made the dealer aware of what payments I could afford. The amount they kept offering was at least {$200.00} above my budget, but the dealer insisted that If i paid that amount for 6 months on time, my payment would go down the my desire. I declined that offer. The dealer then went on to offer to write me a check for the difference in the car payments for the 6 months, so that I will only have to pay what I could afford out of my pocket and the check would cover the difference. I agreed to that. However, the dealer did not issue a check for he 6 months difference. I was allowed to take the car home that day and the called the next day for me to sign the paperwork after further negotiations with the creditor. The payment was higher than the initial offer. The dealer and the creditor preyed on us and stuck us in the contract that was not affordable. They set me up to have this repossession. They knowingly set us up with this high level of risk. I have let the creditor know several times that we were thrown into this deal and that it was not affordable. Now, this is impacting both of our credits when we were scammed into this deal.
|
| 12/26/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
On XX/XX/2018 I requested a payoff amount on my auto loan through Credit Acceptance Corp, in XXXX Michigan. They faxed it to me, I then worked w/ my hometown bank to get a lower interest rate.
On XX/XX/XXXX my bank sent the requested amount ( attached is the check ) Credit Acceptance cashed the check on the XX/XX/XXXX of the month. I spoke to them on that date and they said there was a {$10.00} balance that they would just get rid of and close my account.
I thought the matter was closed.
On XX/XX/XXXX I received a " hit '' to my credit report, as did my husband, who is also on the account for the car.
I called Credit Acceptance and they said there was a balance and I was late for the payment ( according to documents attached, my payment is due on the XX/XX/XXXX of the month.
I told them I was told by them they were going to get rid of the {$10.00} and close the account, clearly they didn't do that. They agreed to the wipe of money but then I asked what about my credit hit I took. They stated it was a valid dock on my account because I was late.
If that were the case, I would have given them the {$10.00} that moment, but I do not deserve such a hit to my credit nor does my husband.
I am unable to help how quickly they cash a check, or receive by mail. My bank sent it in time.
|
| 12/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
XX/XX/2021 somebody charged my debit card in XXXX XXXX XXXX XXXX XXXX ) first time for {$2500.00} and then for {$580.00} through the Credit Acceptance Corp., and twice by {$9.00} through the XXXX XXXX. Totally for {$3100.00}. We asked the XXXX to stop processing. However, the XXXX ignored our request and has processed these charges. Some time later we found in the XXXX 's Message Center that this claim is " resolved -claim not paid ''.
I never used services of the Credit Acceptance Corp. and had no idea about its existence. The information on the internet suggests that it is a company that is financing subprime automobile loans. Evidently, it has to check credentials of any person who is applying for the loan. Therefore, the Credit Acceptance Corp. has information about this person. Hopefully, the XXXX informed the Credit Acceptance Corp. and that company could initiate a criminal investigation. However, nothing was done. I have no idea who got this loan. The Credit Acceptance Corp. didn't inform me about operations where my identity was involved. It looks that the loan was done for another person who got a car under this loan, but paid by my debit card. How it is possible I can not imagine. By the way, supposedly, the XXXX XXXX is also involved in this fraud, but as an intermediary.
|
| 05/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
We purchase the XX/XX/XXXX XXXX XXXX last year in XX/XX/XXXX. The vehicle did not have the warranty so we brought a extended warranty. There have been several recalls on this vehicle. I ask them can we trade the vehicle and get something else which can even out the difference. They told me that I could purchase another vehicle and they said I would get another car so they appraise it and they assure me that I would not have put anything down. Then the next day they told me that I had to come up with some money, but you told me that I did not since you had all of these rebates. I feel this is bad business practice and that they knew this XXXX XXXX had no warranty but yet it was out on the parking lot for sale. We only had this vehicle for a year and put XXXX down as they down payment and it still has had 2 recalls within the past year. Also I want to add this we purchase the vehicle at XXXX XXXX at XXXX XXXX XXXX XXXX XXXX ten XXXX phone number is XXXX. The website is XXXX. This company is not providing the needs of the customer if the product is defective. I will have to wait several days in order for them to find out what is wrong with my vehicle but what is the vehicle breaks down ... I have to call them to find out if they have availability, yet the vehicle runs like a piece of XXXX.
|
| 08/15/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I owed credit acceptance about {$7000.00} for a car loan. They took me to court and everything got settled and the judge ordered me to pay XXXX % of my gross income every week until the debt is paid off. They are not to contact me anymore or to harass me over the phone. Since the Judge gave his judgement, credit acceptance has still been calling me, harassing me and they are now claiming to be the United States government. I have changed my number several times and they still find me and claim to be the United States government or a representative from the student loan forgiveness program seeking to get my personal information such as my bank account. When i use a different number to call them back, they pick up the phone saying " credit acceptance ''. Since everything was settled in court, they no longer have the right to contact me in any way, especially making false accusations claiming they are the United States government. I have taken other actions such as making a police report and reporting them to the FTC, but they continue to call me and family members around me. When I do n't give them what they want, they start using foul language, hang up and sometimes call me as much as 55 times a day.
They call using several different phone numbers, but the main one is XXXX ( XXXX, IL )
|
| 09/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/2021 I paid my regular monthly payment of {$370.00} which was due XX/XX/XXXX, XXXX Credit Acceptance reported this payment to the credit bureaus as 30 days late. That information they are reporting is false. That payment I made on XX/XX/2021 was only 19 days late, not 30. I called them several times to get them to remove the derogatory remark from my credit report. As a result of this false 30 day late payment entry on my credit reports, my credit scores dropped 40 points. I have worked really hard to keep my finances in order and this is too much to handle. I sent them a certified letter requesting validation that they have competent evidence that they received my XX/XX/2021 payment 30 days late. They claimed that I have {$50.00} in late charges and they reported the late charges as 30 days late. This is a blatant and total violation of the agreement which I signed. Only contracted payments in the amount of {$370.00} should be considered 30 days late if they are paid 30 days from the due date, not late fees. A late fee in the amount of {$37.00} is NOT a contracted monthly payment.
I demand that this false 30 day late payment be deleted from all 3 credit reporting agencies immediately, in accordance to the Fair Credit Reporting Act and the Fair Dept Collection Practices Act.
|
| 02/22/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit Acceptance is a predatory loan company that uses overly agressive debt collection tactics against their customers. They misrepresent the guidelines of their loans to potential customers and incentivize auto dealers into issuing these loans.
My vehicle was repossessed, even though I was actively attempting to work with the company to get my payments made on time and in a way that I could afford. When the vehicle was repossessed, it was taken to auction at a location over a hour away from my home, even though there are multiple other auto auction locations much closer to where I live. I paid the amount to release the vehicle, but they will not return the vehicle and expect me to find transportation XXXX miles away to retrieve the vehicle. After contacting customer support, I found that this is a tactic of theirs because they know that the further away they take the vehicle, the less likely it is for the individual to retrieve the vehicle and they can then put it up for auction.
Credit Acceptance is a predatory loan company that takes advantage of people with low credit scores and people that are in financial hardship. I would highly recommend not doing business with them. I will be persuing legal action against them and I suggest anyone else with similar issues do the same.
|
| 08/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance has given me the most horrible experience. Their company has a history of complaints and unethical practices. Its motto, " We change lives, '' yes they do change your life to XXXX. They have been reporting on my credit for over 5 years now and adding interest I am assuming not sure because the car has been with their company for over 5 years and the interest just started in XXXX. I reached out to them, and they sent me a payment history that is so different than what they are reporting on my credit report. I called and spoke to someone and they told me my account is open when for 4 years my account was closed. How does a closed account become reopened with no merchandise? Credit Acceptance 's loan performance disclosures belie a deeply flawed business model. In XXXX, Michigan thus far in XXXX, nearly one in eight of all available civil lawsuits filed in the city involve Credit Acceptance suing borrowers. They have been untruthful regarding Truth In Lending Act violations due to hidden finance charges. I want this company to " do the right thing ''. Something is wrong with the morals and ethics of this company. People are more than just a profit. Do honest business with clients. Please stop reporting inaccurate and start practicing ethical business with customers.
|
| 04/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, LA XXXX sold a XXXX XXXX XXXX to myself with a co-signer XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, they claim that I would have to sign a NEW CONTRACT and a NEW PROMISSORY NOTE ( # 2 ). We both resign the contract and I noticed that the original creditor never signed to contract anywhere. I tried to endorse the NOTE " Pay to the Order of the United States of America without Recourse '' originally but the resign was all electronic so i was not able to make the endorsement of the NOTE as I am the MAKER and Owner of the NOTE. The account was sold to CREDIT ACCEPTANCE CORP. I sent DEBT VALIDATION DOCUMENTS demanding that they validate the DEBT and they have failed to do so to this date. The COLLECTION AGENCY admitted that they didn't HAVE THE ORIGINAL PROMISSORY NOTE and I concluded that they do not have the RIGHTS or STANDING to collect the debt. On XX/XX/XXXX, CREDIT ACCEPTANCE CORP tried to ILLEGALLY REPOSSESS THE VEHICLE, resulting in myself hiding the vehicle until they can legally VALIDATE THE DEBT. I have recorded conversations with COLLECTOR where they claim they have a signed contract between myself, co-signer and CREDIT ACCEPTANCE CORP and have failed to produce any proof of a VALID AGREEMENT AND/OR CONTRACT. They are in DISHONOR!
|
| 03/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPXXXX 15 U.S. Code 1666 - Correction of billing errors ( B ) Billing error For the purpose of this section, A a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement.
( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof.
( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction.
( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor.
( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement.
( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required.
( 7 ) Any other error described in regulations of the Bureau.
|
| 07/29/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I went into a car dealership in early/mid month of XXXX 2017 to finance a vehicle. But the car I wanted was sold so the finance lady showed me a XXXX XXXX XXXX which was {$16.00} & And a XXXX XXXX XXXX for {$7900.00}, & I was to put {$1000.00} down payment & I put a {$100.00} to hold the vehicles until I got a word back on if I was approved for financing. So she called me to come in to talk about rates next day. And when I showed up she showed me approval for the cars and they up the prices for the XXXX XXXX from {$16000.00} to {$20000.00} with {$5000.00} down & the XXXX XXXX from {$7900.00} to {$10000.00} with {$2000.00} down. & I told her I could n't do the down payment and would try to do {$2000.00} for the XXXX XXXX. so I signed a Rmv-1 form to bring back with insurance stamp & down payment but I could n't get the other {$1000.00} down. So we did n't go any further with the transaction or paper work and never took possession or registered the vehicle & come to find out the dealership fraudulently signed a contract with a Electric signature and sent a contract over to the bank which I have called and informed them that the contract was not signed by me I 've never seen or even got a copy of any contract and they refused to cancel the contract. After contract multiple times
|
| 01/24/2024 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I XXXX XXXX am a living breathing man created by God. I hereby in Good Faith am pursuing my right to 15 U.S.C 1635 A ( f ) to Rescind this transaction with XXXX XXXX Acct # XXXX. Amongst the several violations found within this transaction I was not disclosed my right to rescind which is an obligation required under this section together with the statement containing the material disclosures required under the sub chapter. XXXXheyre also obligated to clearly and conspicuously disclose this information in which they have failed to do so. I am rescinding this transaction as I have been deceived and manipulated into making payments even though the Finance Charge in pursuant to 15 U.S.C 1605 clearly states that A Finance Charge is the sum of ALL charges which also includes the insurance. They deceived me and made me purchase an outside third party insurance as well which is included in the XXXXinance Charge with interest. More proof that I was mislead and misinformed. Im exercising my God given rights and my right to rescind this fraudulent contract as there are many violations within the Truth-In-Lending disclosure ( TILA ) and Fair Credit Reporting Act ( FCRA ) as Ive never given anyone permissible purpose to furnish any of this information being reported on my Consumer Report.
|
| 04/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit Acceptance has violated my consumer law rights under the FCRA. The laws that Credit Acceptance violated are listed below with an explanation.
15 USC 1662- Credit Acceptance required a down payment of {$3000.00} when this law states that no advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state ( 2 ) that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges down payments in that amount.
15 USC 1635 ( a ) - Credit Acceptance FAILED to disclose my right to rescind which is a violation to my consumer rights.
15 USC 6802 ( a ) - Credit Acceptance did not disclose in writing nor in electronic form that an alleged debt will be disclosed with a third party in this case which is XXXX, XXXX, XXXX.
9-506 : EFFECT OF ERRORS OR OMISSIONS NOT RECEIVED.
9-611 : NOTIFICATION BEFORE DISPOSITION OF COLLATERAL WAS NOT RECEIVED.
9-612 : TIMELINESS OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL WAS NOT RECEIVED.
9-613 : CONTENTS AND FORM OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL WAS NOT RECEIVED.
9-616 : EXPLANATION OF CALCULATION OF SURPLUS OF DEFICIENCY WAS NOT RECEIVED.
9-619 : TRANSFER OF RECORD OR LEGAL TITLE WAS NOT RECEIVED.
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Credit Acceptance Corporation is known for predatory lending. It has been 7 years since I've had an account with them ( XX/XX/XXXX ), the account is required by law to be removed. Credit Acceptance Corporation is still marking the " Closed '' auto loan as delinquent and has marked up the interest on the account +63 % of what the auto loan was originally for to this date ( XX/XX/XXXX ). I have been removed from any liability with this auto loan by a Arizona Superior Court Judge and will never make a payment on it. Last I checked, it is illegal to keep an item on a credit report forever. As of today it will be going on 7 years with each month a derogatory mark on my credit report. I am ready to go to court and settle this once and for all.
I have disputed with Credit Acceptance, and all 3 credit bureaus with a response of " Account marked as accurate. '' With whom did they verify with? The creditor who has lost several lawsuits in the XXXX of millions for their credit reporting and predatory lending? That's invalid and doesn't hold water. After this complaint, I suggest that this be reported to the Arizona Attorney General 's Office to hold Credit Acceptance Corporation criminally liable for " Contempt of Court '', which is failing to adhere to the ruling of a sitting Judge.
|
| 09/04/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am disputing again for the investigation to be reprocessed. This was due to a data breach that resulted from I-9 files being compromised. I was not the person who made this transaction. Per credit acceptance I needed to submit proof of the data breach and new social security card that was part of the XXXX XXXX XXXX compensation package which I did and that evidence was not shown in the follow up to the original response # XXXX. I have a check from XXXX for reimbursement of the car ( before interest ) that was illegally taken out in my name from someone who used copies of identification and not the originals to purchase the car. This was a mutual agreement to prevent a lawsuit. Due to that situation a few weeks later the dealership has went out of business. I am attaching copies of the check, my new social security card that I had to obtain due to this as well as proof of the data breach.
Credit acceptance stated all calls are monitored and recorded I would like a analysis done from calls coming from that account before XX/XX/2022 and copies to support my case if its needed to go to trial as well as trying to identify.
XXXX XXXX XXXX XXXX is the address of the rent office that all packages, delivery drivers, XXXX and any other forms of 3rd party communication goes too.
|
| 04/27/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I took out a loan in XXXX of XXXX for a used car with a huge interest rate because of my credit issues from a very corrupt suto company and it was financied through Credit Acceptance. I n XXXX if XXXX the car was repossed due to late payments I paid the past due amount in XXXX to get the car back from repossession. This is where my tragedy starts, when I picked the car up from the auction the interior was completely covered in MOLD. So much that I could n't sit in tbe car. The auction attempted to clean the car claiming it was sent that way from the repo company i called the finance company credit acceptance and told themI could not drive th e car because of the mold. The auction cleaned the car was still filled with black mold. I told the finance company I could not keep the car even after extensive cleaning. I have XXXX boys bor n at 27 weeks I let credit acceptance know my son is extremely allergic I can not drive him around in the car. They refused to take responsibility for the fact that their repo company left the windows down and the car was rained in for almost 2 months on and off. What was I to do. I had them come and get the car after they refused to help clean the car so I could drive it with m y children. I have pictures to coloborate my story
|
| 06/23/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Company reported me 30 days late when I was on automatic withdrawal.
I never had a 30 day late. I am requesting that the XXXX request all payment history in writing from Credit Acceptance. This will show there was never a 30 day late and I am asking them to correct this or I will escalate the issue.
Further, in the beginning of the loan. If payments were received after the due date, they took the money ( late fee $ ) from the payment 1st, then apply the remainder interest and then principal last.
Towards the end of the loan, they " stopped '' this practice.. And stopped collecting any late fee 's from the automatic withdrawal payments and " rolled them over '' The account was on an automatic withdrawal for years.. If I was running late, where are the letters requesting payment of the fees? Why did you not collect any fee 's from my automatic payments.
Further you can see late fees in XXXX Again, when payments are not received in the grace period, they took the incoming payment and applied any of the payment towards the LATE FEE 'S first, then the remainder to INTEREST, and whatever was remaining to principal. I am not sure when they decided to switch that and " roll over '' fee 's for months.. It's unethical and illegal. If this is not fixed, I am filing a lawsuit.
|
| 05/23/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Credit Acceptance Corporation, this was an account that became active on my account in XXXX. This was a result of fraud someone used my name and social security along with drivers license and signed under my name for a auto loan that Ive been fighting for the past four years. I finally thought it was resolved in XXXX when the account seemed to have dropped off my credit file and wasnt reporting showed up closed when I looked on XXXX XXXX and XXXX XXXX and XXXX. Then all of a sudden in XXXX I saw it come back and drop my credit score down. I have tried to resolve this so many times between XXXX and XXXX, with nothing done by the company stating that they cant do anything even though I told them it was fraud and that I have nothing to do with the joint owner or the address they have on file. Im not involved in any of this. They even told me that the car was totaled in XXXX of XXXX and the account was closed yet all of a sudden its back on my credit file. I shouldnt have to pay for others criminal activity. Im trying to live a honest hardworking life with my family, and I cant even get a leg up with my own business due to the negative affects of the loan in question. This isnt my loan it was never authorized by me or given any form of cosent u was never aware of it at a all.
|
| 03/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
XXXX {$10000.00} I traded in my XXXX XXXX XXXX for a XXXXXXXX XXXX XXXX. The car broke down the first week. There mechanic fixed the problem but it still broke down. We contacted XXXX XXXX he gave me my XXXX XXXX to drive until the repair was done. But still had issues with the truck. It had problems already when we got it.
XXXX {$12000.00} XXXX XXXXXXXX XXXX it had problems with it as well abs fault light is on and the car needed a core pack. Contacted XXXX XXXX about he never fixed it. So we had to. And the price for it was not what he said and its not a match on XXXX. Also he never registered the vehicle to dmv.
I contacted Credit Acceptance about both of the vehicles and I try to get in contact with XXXX phone about the car so he would tell me where it was located and the representative I spoke to she wrote everything down. And also when I told them about the problems I was having with the XXXX XXXX the representative told me that they can come and pick it up and resell it so I was never contacted letting me know that someone came or called a mechanic about the XXXX XXXX and they said that it was not worth them picking up. I also told them about the price of the XXXX XXXXXXXX XXXX and the price was way too high is not the same on XXXX and I needed it to be down
|
| 04/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American, Servicemember |
|
We bought a new car from XXXX XXXX in XXXX XXXX NM on XX/XX/XXXX. We put down {$7000.00} on the XXXX XXXX XXXX. Rhe original price quoted on their website was alittle under {$20000.00}. But by the time we put the money down the total price for the car wasThe loan is in my husband and my name we were not told that the finance company ( Credit Acceptance ) charged us approximately {$7000.00} fee to finance both of us. When I called the car Dealer XXXX XXXX. No one could explain to me the reason for the finance charge. I was then hung up on. So we called credit Acceptance and they stated that the fee was between us ( my husband and myself ) and the car dealership. So we contacted the dealership again and tried to speak to the finance person and was told that he was to busy to take the call. We now have left messages with the dealership everyday since XX/XX/XXXX to which no one has called us back. We would like some resolution to this issue as we feel that we were bullied to sign papers and not given time to read the contract or anything. My husband and I are both over XXXX XXXX XXXX and really feel like the dealership stuck it to us. Also, none of the paperwork reflects the correct mileage on the car. We disputed that as well. Some papers say 10 miles and some say 1 mile.
|
| 12/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX i received alert from XXXX that XXXX added a new account on my credit as a repo as if the repo had just happen, the repo was normal done in the later part of XXXX, but XXXX all Credit acceptance to report a XXXX repo as a freshly repo for XX/XX/XXXX dropping my score 53 points, and this was not a newly repo it was on my credit report before and i got it removed for inaccurate reporting from the company and XXXX before, so they added back this time as if it was new not as it was on my report before it was removed, the things i cant understand is that XXXX say they go by policy and procedures but when does it apply when its finacial benfincial to the company and XXXX are for the consumer, XXXX does not get true and accurate information from the company before reporting they just trust the company to report whatever they want damaging the consumers credit file and not caring, XXXX and XXXX has delete this account per the credit acceptance and also as a early exclusion the two companies states that the file will not report on my credit because of the age of account, but XXXX allowing the company to report inaccurate information on consumer report dropping my credit 53 points as a new repo when it was once on my credit before and remove for the same reasons
|
| 09/15/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XXXX XXXX, my family member was in need of a vehicle, and I was asked to cosign. Although I was dealing with a XXXX XXXXy on-the-job injury, of which was told to the sales people and others prior to any transactions. I also informed them of the pain medicine that caused me to tire and become incoherent, also my medical condition were very visible, but they continued to be very persistent. The loan finance company of the vehicle is Credit Acceptance Corporation. In or about XX/XX/XXXX the vehicle was in a total loss accident. I filed a claim and later was told that my then insurance company paid off a large percentage of the vehicle, and left a balance, of which I requested payment information, but did not receive any written documentations. Since the vehicle loss, on many occasions I've unsuccessfully requested information of payment and balances Also, during the beginning of the vehicle loss, it was listed as a natural disaster loss and account closed. Throughout time Credit Acceptance has changed this notation on my Credit Reports and reopened the loan also adding more fees to the account.The loan agreement was not completely explained to me, I later learnt the information. The vehicle was a XXXX XXXX XXXX, amount {$15000.00} @ 60 months @ {$450.00} monthly. XXXX
|
| 12/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This company have abused my rights to fair credit. They have been reporting many times over multiple years incorrect information. This company reported the same account over 3 times to negatively affect my credit score. First the company reported the wrong amount on the account to my report ( 1st time a negative impact, credit drops dramatically ), then re-report the same exact account with a different amount ( 2nd time a negative impact, credit drops ) all in the same year. A year later the company takes it away then re-report it but only this time adds a remark to the account stating voluntary surrender ( 3rd time a negative impact, credit drops ). Lastly, 3+ years later and as of today re-reports the same exact account and changes voluntary surrender to repossession ( 4th time a negative impact, credit drops ). This is very unfair and have caused a financial disaster for me and my family. These actions have changed my life for the worst and are a result of lenders taking opportunities I once had and still would have away from me! I have information and screenshots of all the times this account was reported and changed around. Each time I was negatively affected! I will submit the proof and I have reached out to the attorney general for help regarding this matter.
|
| 01/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Because of the Pandemic during the months of XXXX and XX/XX/2020 the car payments were late. I called the Lender and explained that Millions of people were waiting for their unemployment payments due to not working because of pandemic. Lender agreed that I would not be penalized for late payments. All of a sudden I notice my credit score drops 30 points because the lender reported me late. I was able to make my XX/XX/2020 Payment because I received the {$1200.00} stimulus check but I was still waiting on my unemployment. I Filed for that unemployment in XXXX and did not receive my first check until XX/XX/2020 and you will see that on my credit report I made a payment of XXXX and XXXX at one time. The lender did this on purpose they know late payment will drop your score and if they keep your score low they stay in business. Something needs to be done about this type of fraud. I have no problem allowing my cell phone records to be pulled to show proof there were calls to the lender during that time. What other reason would I be calling the lender? I have never called them since getting the loan and since the last call to dispute. Infact I can show my bank statements where I was not charged late fees for that month so then why was I reported late to credit bureau.
|
| 01/16/2018 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX SUV Reposessed by Credit Acceptance XXXX - Judgment placed against me by XXXX XXXX XXXX XXXX XXXX on behalf of Credit Acceptance for Balance of Original loan less sold value, plus interest XXXX - XXXX Garnishment From wages to pay balance XXXX - Called XXXX XXXX XXXX XXXX stating my credit report is only showing a {$300.00} Balance left, after all of the garnishment Ive paid. XXXX XXXX XXXX XXXX stated I owe an additional {$2400.00} at 9 % interest, however my credit report is now showing the repossession has been paid in full since XXXX/XXXX/XXXX.
Ive sent requests in writing to Credit Acceptance, and XXXX XXXX XXXX XXXX for some sort of Ammortization schedule, or some sort of proof that there is still a balance. I also requested this information on the phone with Credit Acceptance who said I needed to speak with XXXX XXXX XXXX XXXX on the matter. XXXX XXXX XXXX XXXX could not provide me with an ammortization schedule or information as to why my credit report balance decreased every month after payments were applied from the garnishment. They did state however that they only applied {$98.00} from the {$340.00} a month that was garnished towards the principal balance.
Since XXXX/XXXX/XXXX, they have taken almost {$600.00} in additional garnishment.
|
| 09/04/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
My wife and I entered a contract to purchase a XXXX XXXX XXXX financed by Credit Acceptance ( housed near XXXX, Michigan ) on XX/XX/2018. As of today ( XX/XX/2018 ) we still owe {$27000.00} on the car, it's worth according to XXXX XXXX XXXX as of the same date is nearly {$20000.00} less than what we owe. I believe this contract is unlawful, fraudulent and unconstitutional. I do not believe it is legal to charge people nearly $ XXXX over the course of 5 years for a vehicle that is valued under {$10000.00}. In only five or six short months we have already paid nearly {$3000.00} in monthly payments, never late. These payments are in addition to the {$2500.00} down payment we paid at the time of purchase. We called Credit Acceptance to renegotiate the terms and we were met with rude remarks and disrespect. Surely our original agreement is illegal. There are loan sharking usury laws in place in this country and interest can not be astronomical. Please help. After further investigation it seems that XXXX and XXXX are subject to much higher interest rates on car loans due to discriminatory crediting practices. If my wife and I were a XXXX couple, we would have received a much better deal. This contract is illegal on many grounds and should be revamped or abolished.
|
| 08/18/2016 |
Yes |
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
Credit Acceptance sold a 19 year old debt to XXXX XXXX XXXX, XXXX in XXXX, IL. now they called me and say they want to collect. The first representative said a court order was already filed in XXXX County under an attorney named XXXX XXXX and that I had missed my court hearing back in XXXX of XXXX. I told him they needed to serve me court papers, he said it was public notice and I do n't have to be served, then I asked him his name and he quickly transferred me to another person. The next person would not give me her name either. but she said this was not filed in court yet and I needed to pay them {$11000.00}. As soon as I told her this was almost 20years old she hung up on me. I tried calling them back asking for an address for the company and the woman on the phone refused to give their business address. I pulled my credit report and they are on it that is how I was able to obtain their address and phone number. How can they have a right to be on my credit report? I resolved this issue back in XXXX, but that company still sold my information to another company. I went through the shooting at XXXX XXXX XXXX and my anxiety has slowly been settling down when this call comes in. Again I am not sleeping, I am afraid to go out doors. Thank you for this website.
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In Accordance with the fair credit Reporting act XXXX Account # XXXX, Has violated my rights.
15 USC 1681 : SECTION 602 STATES I HAVE THE RIGHT TO PRIVACY 15 USC 1681 SECTION 604 A SECTION 2 : IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH A ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS.
15 USC 1666B : A CREDITOR MAY NOT TREAT A PAYMENT ON A CREDIT CARD ACCOUNT UNDER OPEN AND CONSUMER CREDIT PLAN AS LATE FOR ANY PURPOSE.
15 U.S 1605 DETERMINATION OF FINANCE CHARGE : Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges.
CREDIT ACCEPTANCE CORP XX/XX/XXXX UNTIL XX/XX/XXXXXXXX XXXX
|
| 01/19/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I am writing regarding inaccurate information being reported on my XXXX Credit Report by Credit Acceptance Corporation located in XXXX, MI. My auto loan account with this company was included in a Chapter XXXX Bankruptcy, which was filed XX/XX/2016 and discharged XX/XX/2016. Upon reviewing my XXXX credit report after the bankruptcy discharge, I noticed that the company reported I " failed to pay '' XX/XX/XXXX. My account was paid and never late prior to the bankruptcy filing. Additionally, I continued to make payments after the date of bankruptcy filing date. In the end, the vehicle was included in the bankruptcy.
I have filed multiple disputes with the XXXX Credit Agency regarding Credit Acceptance 's derogatory information, which included my bank statements verifying that I have never made a late, only to have the company respond to the dispute confirming that the " failure to pay '' is accurate.
The negative " failure to pay '' that is being reflected on my XXXX Credit Report is causing my credit score to have nearly a XXXX point difference than the other XXXX credit reporting agencies. This is a significant difference and has impacted my ability to rebuild credit after my bankruptcy. The substantial difference is a red flag to potential creditors.
|
| 05/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Accounts belong to twin brother 1.XXXX XXXX online account charge off account Not My Account 2.XXXX XXXX XXXX Late Payments, Not My Account 3.XXXX Charge off Not My Account 4.XXXX XXXX XXXX XXXX Not My Account.
I Recently settled with a XXXX XXXX bill that was opened in XX/XX/XXXXand closed in XXXX and was later bought XXXX in XXXX placed in the credit bureaus. XXXX is Notorious for allowing ghost debt to appear on your credit report after the statutory time limit for old/bad debt to reappear on your account even after disputing. ( Collection agencies WINS ) Due to these circumstances after consistently paying my bills on time, My credit score has not reached XXXX keeping in in the mid 400s XXXX does not integrity and does not strive to help consumers maintain and keep credit up to date. What debt collectors report XXXX reports, and we as consumers have to go and dispute and wait for responses while credit sits in a derogatory status. I have repeatedly asked XXXX and the debt collectors to provide me with the last billing statement and dates, they have not and will not provide the information. I am working on bringing my score up, paying what I owe and keeping credit in great status, however XXXX refuses to keep credit status up to date and current.
|
| 09/22/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
hello, my name is XXXX XXXX XXXX and I want to inform you that this credit acceptance company I told you since the start of XXXX that I lost my job and that I could not make my payments, so after reaching an agreement, they never fulfilled that payment agreement, why? my account continued to have high interest and not being able to comply because of a relative my grandmother suffered from XXXX I had to travel to XXXX XXXX I had to stay there she did not ask to make the payments I came back and contacted them and explained what happened of everything they did not help me so I reached an agreement to pay XXXX but they did not want to close and eliminate that account from my credit report and make the agreement that we reached they continue to charge me and charge me every month charging interest that they are not supposed to do edi If I continue to charge my credit, I want them to eliminate that from my credit. Carrying out the agreement is making illegal charges like XXXX all the months are not helping me at all. and they investigate them, erase all that, I charge a skirt to the account, that they close it and rlimfn that account of my report, they never helped me with the situation of rl covid, my economic situation now because of my credit is affected
|
| 07/05/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I sent a letter of validation to Credit Acceptance on XX/XX/XXXX Certified and it was picked up on XX/XX/XXXX, XXXX XXXX by an individual from Credit Acceptance. The letter was never acknowledged and I did not receive a response from the company within 30 days as I requested. I stated in my letter to comply by the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) which they disregarded. I sent another letter to Credit Acceptance on XX/XX/XXXX Certified and it was picked up on XX/XX/XXXX, XXXX XXXX by an individual from Credit Acceptance. They sent me a letter onXX/XX/XXXX without all the information I had requested on my previous two letters and 60 days from my original letter. They did not comply with my request. I sent another letter to Credit Acceptance on XX/XX/XXXX Certified and it was picked up on XX/XX/XXXX, XXXX XXXX by an individual from Credit Acceptance requesting to remove this item from my credit report within 10 business days due to not complying with my previous two letters or I will have to take legal actions. They disregarded this letter also. This company has not complied with my letters or the Fair Debt Collection Practices Act, 15 USC 1692g Sec.809 ( b ). I am requesting this item to be removed from my credit report.
|
| 07/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I fell behind on my car note payments so I called Credit Acceptance to make arrangements. Even after doing this and them agreeing to the arrangement they still repossessed my car. I went through the proper steps to get my car back and I noticed the day I picked it up that the car was not driving like it use to! I spoke with a mechanic that asked if it was in an accident or something recently? Other that the tow/repo company coming and repossessing my car there were no accidents and issues with my car! The car is a XXXX XXXX XXXXXXXX which is a front wheel drive vehicle. Come to find out the tow truck/repo company towed my car improperly which cause damage to the front end according to the mechanic. Damage that was not present prior to the date it was towed by the repo company. Up until then I havent had anything wrong with the car. I opened a dispute with credit acceptance requesting they repair the {$2500.00} worth of damage that was a direct result of the improper towing of the car during repossession which I feel they should be held responsible for. To date they still have not fixed my car or let me know what they dispute results are. I have diagnostic reports from the mechanics and my out of pocket expenses and video showing the improper tow
|
| 03/02/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
( All mailings were certified with return receipt. ) On XXXX I mailed documents including a Conditional Acceptance for Value/Proof of Claim ( s ) to the company requesting statement of accounts among other proofs from the company. They were given fourteen ( 14 ) days to respond. The company received my mailing on XXXX. I received no response.
On XXXX I mailed an Affidavit of Truth-Notice of Default/Opportunity to Cure and a Bill of Particulars listing the violations I believed the company to have violated. They were given an additional 3 days. The company received my mailing on XXXX. I received no response.
On XXXX I mailed another Affidavit of Truth including a Notice of Default/Second Opportunity to Cure and a calculated Bill of Particulars. They were given an additional 3 days to respond. The company received my mailing on XXXX. I received no response.
On XXXX I mailed an Affidavit of Non-Response and Failure to Contest Acceptance and Agreement Evidence of Dishonor, a Notice of Acceleration and Demand for Payment.
The company received my mailing on XXXX. I received a response on XXXX a letter dated XXXX in which the company rebutted only a couple of point made in my prior mailings. On XXXX, I mailed a response to their letter dated XXXX.
|
| 09/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
In the process of me moving i lost personal documents amongst other things in end of 2019 due to the current pandemic a lot of things i was forced to leave behind i lost all my Socials i.d Birth Certifiates in that process i put in an order online due for new i.d socials and birth certificates due to offices being closed and to renew my adress for social securtity to send out new everything they sent them all to my old adress listed even though i updated my current adress the mail box to my old adress had been broken into also so any one could have gotten a hold of my information and i dont understand how this mistake can be made i didnt really know much about credit until i received those letters in the mail and decided to actually check my credit and i have multiple inquiries from unauthorized credit users trying to receive an auto loan in my name to know someone was able to actually obtain an auto loan in my name is completely discouraging and i am baffled by this new found information Now i am left to deal with a car loan on my credit report that isn't mine So im not sure if this information possibly belongs to someone else but it is completely not mine at and I've tried everything i could possible to get this inaccurate information removed
|
| 01/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I received a auto loan from Credit Acceptance in XX/XX/XXXX. In XX/XX/XXXX or XX/XX/XXXX Credit Acceptance sent for my car to be repossessed. I was forced to pay over {$300.00} to get my car back. Upon investigation of their claim of a past due amount, Credit Acceptance admitted that the REPOSSESSION was an error, and my account would be credited for the repossession/ storage fees. I paid the loan off in XX/XX/XXXX. The lender claimed I still owed money in XX/XX/XXXX, so I requested a detailed statement of account payments. The information provided was not clear and only confused matters. So I added all payment amounts posted by Credit Acceptance and it showed I was all paid up but they still refuse to release my title to car.
In XX/XX/XXXX, Credit Acceptance sent a repossession company to my house to extort me for a payment or they was going have them take the car. They also reported to the major credit reporting agencies false information, claiming account is closed even though there is a clear dispute with regards to amounts left on record as owed. Credit Acceptance still have not released the title to my car and they continue to have negative remarks on my credit reports preventing me from getting future loans and better rates or services.
|
| 04/05/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
On XX/XX/XXXX, My vehicle was remotely disabled automatically. I did not know until XXXX XXXX morning I was on my way to go to church. My car would not start. I want to file a complaint against Credit Acceptance corporation regarding this matter. I want to be compensated for the loss that I suffered regarding this matter. I was not able to go to church nor was I able to deposit my payroll into my bank account. In addition, I was not notified in advance by Credit Acceptance. Credit Acceptance did not notify me in writing, nor by telephone, nor in person of their actions.
According to my knowledge, I set up automatic electronic payments for my car payments ever since XX/XX/XXXX. Why, they have not taken out the funds I do not know. Credit Acceptance made no contact to me regarding this matter. If there were an issue I was not informed by no one from Credit Acceptance.
Also, on a daily basis Credit Acceptance Corporation is stalking me at work continuously. I want this stalking to stop immediately. It is very annoying and it is a criminal offense. Not only that, there is no need for Credit acceptance to stalk me at my place of employment. I want this stalking activity to cease immediately if not I 'm reporting it to the local Police authorities.
|
| 01/10/2024 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Firstly, as a federally protected consumer Im seeking proof of the alleged debt, under the doctrine of estoppel by silence, Engelhardt v Gravens ( Mo ) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists. Thus, absent such proof, you must terminate this collection action and correct any erroneous reports of this debt as mine.
.
I am disputing the information directly with you, the furnisher of information, and I am requesting an investigation in the FCRA Section 623. The FCRA regulates how the credit bureaus handle your report under section 611 for accuracy { 15 U.S.C. section 1681-2. Any attempt to collect this debt without validation violates the FCDPA. ( FAIR Debt Collection Practices Act ).
806. Harassment or abuse 807. False or misleading representations 808. Unfair practices 809. Validation of debts * Please note that proper documentation is NOT a printout or bill from you but rather actual proof of the alleged debts existence ( original alleged contract bearing my signature ). Expeditious weekly updates are scheduled to be sent to the CRA electronically. Lastly, please provide evidence of your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter.
|
| 03/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : CREDIT ACCEPTANCE CORP ACCT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : XXXX XXXX ACCT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
w/Gratitude
|
| 08/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
For six months we have been trying to rebuild my credit and have filed dispute upon dispute regarding the reporting of one of our credit lenders, Credit Acceptance , Inc for a vehicle loan for a XXXX XXXX XXXX. Time and again Credit Acceptance has reported inaccurate information to the Credit Reporting Bureaus. On XX/XX/XXXX we have paid the loan off, yet it is being told to us by the Bureaus that we still owe either {$2800.00} or up to {$8000.00} on the loan that is satisfied Each time that we file a dispute we are told to send in any documentation that we have showing that the information is inaccurate. Each time we have sent information to the credit bureaus and we have sent these disputes via certified mail and have proof of receipt. We have spent nearly {$150.00} over a six month period disputing these claims with no satisfaction.
! - the lender is reporting inaccurately 2 - the credit bureau is refusing to accept any requested documentation to overturn the lender inaccuracy 3 - the resulting issues are detrimental and damaging to my credit score and being reported inaccurately and falsely ADDITIONALLY, THE LOAN IS NOW SATISFIED AND IS PAID OFF, HOWEVER, YOUR COMPANY STILL CONTINUES TO REPORT INACCURACIES DETRIMENTAL TO MY CREDIT REPORT
|
| 09/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I have FOUR problems 1. ) I purchased a XXXX XXXX XXXX on XX/XX/XXXX, at XXXX XXXX. I was approved with XXXX down with XXXX XXXX. I found out later the XXXX went to an extended warranty, and Gap they told me I had to purchase instead of the purchase price of the car.
2. ) My car was repoed without notice on XX/XX/XXXX ; the next day, I paid the repo fee and the payment I was behind and picked up my car. The rep at credit acceptance told me to make the current payment, and I could defer the next one. I paid on XX/XX/XXXX. They called and said I paid the payment one day late, so my deferment was void ; they never sent me anything in the mail saying it was void.
3. ) My car was put in the shop on XX/XX/XXXX, at the same place I purchased it, for almost seven months, while I was still continuing to make my car payment. The warranty I paid for would never pay for it ; the car dealerships owner found out about it and paid to have the car fixed. The warranty is a scam ; I need to be refunded.
4. ) I informed Credit acceptance that I was a victim of fraud, someone filed a fake claim in my name for unemployment, my hours were cut due to COVID, and I got behind on two payments ; they reported it instantly on my credit when they said they would not.
|
| 07/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
My wife and I purchased a used vehicle and financed with Credit Acceptance Corporation. After 18 payments were made on the vehicle I lost my job and asked Credit Acceptance if I could let the vehicle go back to them because I could no longer afford the payment, and they agreed. The vehicle was returned to the creditor in XXXX and I recently received a court summons in XX/XX/XXXX.
Amount financed for XXXX XXXX XXXX - {$21000.00} Includes an extended warranty from XXXX XXXX XXXX XXXX XXXX. Both parties elected to opt out of purchasing any and all extended warranties. These signatures show the exact same time as the signatures to follow on the bottom of page 2 on the retail contract. Time stamped electronic signatures would show a different time stamp for both signatures if this was in fact signed at the time of purchase. ( See Attached ) Extended Warranty price - {$1500.00} All parties agreed to a purchase price of {$21000.00}. 18 payments were made on the vehicle, totaling {$13000.00}, leaving a total balance of {$8800.00} plus interest charges. Market value of vehicle at time of auction was {$14000.00} - {$16000.00} Vehicle sold at auction for 50 % market value - {$7900.00} Total balance ( minus interest charges ) after auction = {$930.00}
|
| 11/01/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Accounts Account Name Account Type Open Date Status Balance CREDITACPT Auto XX/XX/XXXX Closed {$300.00} Account Details Last Reported XX/XX/XXXX Creditor Name CREDITACPT Account Type Automobile Account Status Closed - Derogatory Opened Date XX/XX/XXXX Closed Date XX/XX/XXXX Limit -- Term 42 Months Monthly Payment {$250.00} Responsibility Individual Balance {$300.00} Highest Balance {$7100.00} Payment Status Collection/Charge-Off Worst Payment Status Unknown Date of Last Payment XX/XX/XXXX Amount Past Due {$300.00} Times 30/60/90 Days Late 0/0/0 Remarks Payment after charge off/collection Returned voluntarily Payment History Latest Status : Collection/Charge-Off No payment history has been reported by this creditor.
Creditor Contact Details CREDIT ACCEPTANCE CORPOR XXXX XXXX XXXX, MI XXXX Above I have sent my credit report on the issue regarding to my voluntary repossession in XX/XX/XXXX. Now in are present date my checks are still being garish ; as u seen above it stated that my last payment was on XX/XX/XXXX which is not current cause my employer pays me weekly. Also my balance say {$300.00} and previous my check on XX/XX/XXXX was garish. If my paid weekly and last payment was XX/XX/XXXX I 'd over paid and still getting my checks garish.
|
| 08/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I recently put in my complaint this is XXXX XXXX I accidentally said XXXX and my data was compromised with XXXX.my email is XXXX I didn't put my number XXXXmy next complaint is with credit acceptance I called them repeatedly over the years and explained to them I had a disaster fire and 4 years later they say I owe XXXX XXXX XXXX blew up XXXX the winter storm that's where I lost everything they seem to have no regards.i think this is so unfair and they won't do anything to help with the situation.fema had to help around XX/XX/XXXX in XXXX Texas where I had to relocate XXXX.Right before that in XXXX I was informed that my identity was stolen and fraud was committed so I went to XXXX police station to file charges as well as get a police report.due to the fire I lost everything no paper chase.as of today my information is still being used I was informed my information is on dark web and will remain there.im unable to get my id social security card birth certificate.please help in anyway possible.im fighting with my bank because my money was stolen from my XXXX online account XXXX and I was incaserated in XXXX county from XXXX XXXX XXXX transaction has been made during that time over XXXX XXXX dollars.please let me know what I can do thank you
|
| 02/15/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
On XXXX/XXXX/XXXX, I purchased a XXXX XXXX XXXX for {$12000.00}. I was told that I had to put {$2000.00} down and then only pay a balance of {$10000.00}. I was never told that there would be interest. I was told the monthly payments would be {$330.00} per month. I signed many documents but I was not provided with a copy of any of the documents. I then received a payment booklet in the mail from Credit Acceptance XXXX and discovered that there were 60 monthly coupons for {$380.00} each ( {$22000.00} ). That totaled {$24000.00} ( coupons plus my {$2000.00} down payment ) for a XXXX year old vehicle with XXXX miles on it. The car has many mechanical problems. I have no idea what interest rate that I am being charged. I never agreed to pay back a total of {$22000.00}. I was never provided with a copy of the Bill of Sale or Retail Instalment Obligation. I am a XXXX XXXX earning {$950.00} net biweekly living in a rent stabilized apartment. I would have never qualified for such a loan if my true income was used. I believe the lender 's sales representative committed fraud on my application. I would have rather been denied the loan had I known I would have been saddled with interest, etc. I also learned that I financed an extended warranty as well.
|
| 07/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American |
|
In XXXX my husband and my daughter took his nieces information and used it to purchase a car. His niece reached out to me today and it is time the truth come out. She stated she has been disputing the charges. She is not liable for this account. Back in XXXX we all lived in a family house and I dont know what gave him the idea to take her information fraudulently and commit identity theft. He got my daughter involved. The dealer didnt pay close attention to the copy of drivers license and let them use it. This is a case of identity theft. My husband has sense passed away and I believe guilt from doing all of this has a lot to do with it. He diverted all the mail so that no mail would go to the house. He opened bank cards in their name, he forged letters and had money taken from their work checks. In XXXX my daughter wrote a letter to Credit Acceptance pretending as she always have to be the party at hand. She did not write a letter to Credit Acceptance. After my husband passed away my daughter surrendered the vehicle. The people this is affecting has nothing to do with this. My husband committed identity theft and opened this account fraudulently, he is no longer here to pay for his actions. I can no longer live with this on my conscience.
|
| 02/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
On XX/XX/XXXX I went to get financed for a vehicle I ended going to XXXXXXXX XXXX auto dealer here in XXXX TN I was told my credit wasn't good enough so I needed a higher down payment I was looking at XXXX XXXX is XXXX model they told me I needed around XXXX to pay for the car that old I couldn't believe it but I was desperate and I didn't have the transportation at the time to look any where else so I agreed they wanted an extra XXXX for taxes which was to much I felt I was paying but I was in a situation and needed transportation to get back and forth to work to pay bills I was told my car would be a total of {$12000.00} but after I filled out and agreed to everything my total went up to around XXXX when I looked at the paper work I asked why they say it was the finance company which is credit acceptance they over charged me for an old vehicle I struggled to keep up with payment when switching between jobs the company would not help me my car was repossessed a couple of times which I had to high fees to release my vehicle causing me to go further into debt I'm not rich I'm just an everyday working American trying to make it and I feel this company and dealership played me for my cash now I fo not have the vehicle and I need help please
|
| 09/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
On XX/XX/2022 I called the company to inquire about the status of my complain sent via online portal; was not addressed. I was then told that my car was out for repossession. I explained why and how my payments have gotten behind. I did request as for the same with every conversation that I need to be able to make smaller payments or refinance the loan. I did also request a coupon book be sent 3 weeks prior to repossession and it was not honored. I implied that I would like to make a payment via 1099A process and they refused to accept it. I have acquired a lawyer because of the breach of peace when the vehicle was repossessed. There is also another account that I have paid off and has not been removed from credit report and is still reporting with no balance owed. I was advised to contact the dealership to speak with them about payments and how can i rescind my signature to void out the contract. I was advised that they did not have any information and would not help me with this. now my last major concern is that I was informed 3-4 hours prior that i can pay 1 monthly payment and it will remove the repossession. By the time they came to pick up the vehicle the amount to pay is no {$1500.00} ; which is double the payment plus interest.
|
| 07/26/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have had a vehicle financed by Credit Acceptance out of MI since XX/XX/XXXX year. Prior to signing the agreement I was informed they would install a device that disables the vehicle and avoids and repossessions. However, they have repossessed the vehicle 3x without every using the device. The have generated additional fees, created a higher payment amount and all this along with the increase stress and difficulty of getting to work, doctor, church, etc.
They raised my monthly balance due ( from {$410.00} to {$460.00} ) and changed my due date ( from XX/XX/XXXX tof XX/XX/XXXX ). When I spoke to them last week and said I would be one week late, the said there's nothing they could do cause the account is 70 days late. IT IS NOT. I've been making timely payments. They increased my monthly amount due in order to avoid such a thing.
Needless to say, that 5 days after I called them, they repossessed the vehicle for a 3rd time. This is unheard off and complete scam. The lied about the purpose of the device ( it's only used for tracking ), they lied about the increased amount which brought the account up to date. ( Mind you, the only reason I'm in this situation is because they continue to repossess the vehicle for only being 1 week late )
|
| 04/20/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I recently sent a 2nd letter to XXXX asking them to investigate a negative Item on my credit report from Credit acceptance, in the letter as well as a wet signature from XXXX stating that they Received the letter ( I never received it ) the letter stated that XXXX XXXX was not a form of real investigation. I also reach out to credit acceptance asking them to close and delete this negative information as well from my credit report. I received a miscall from the company that led me to call them back in hopes that I would speak to someone about this matter, I ended up leaving a voicemail that I did receive a call from them to please call me back and they never did. Credit acceptance made a statement to your company that they called once and never got in touch with me, that is a lie being that I called back and left a message with XXXX XXXX XX/XX/ as well as sending her an email back on on XXXX she never responded to the email either. I am asking that I get a fair response about this matter and have it permanently removed from my credit report being that they can not provide me with the information that was stated in the letter that I sent off. I am reporting both XXXX and Credit Acceptance for not following through a proper investigation.
|
| 06/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Toward the end of 2019, I was in the Market for a new car. I was approved by Credit Acceptance for a loan that I was not initally interested in but they told me that it was the only loan and interest rate that I qualified for becasue I did not have much credit history. I needed a car and accepted the loan because I was under the impression that there were no other options or interest rates available for me. In trying to communicate with them about interest rates and the cost of the car they often told me there is no one I can talk to and eneded up repossing my car within a year. I did agree to the payments but I was unaware of all the fees and all of the interest that they would charge me and when trying to explain my hardship of XXXX and other issues that I faced during this time, they were unwilling to listen and work something out with me. This caused the price of the car to continue to rise because of the excessive interest rate. I feel taken advantage of and it is even difficult for them to send me the terms of the contract that was signed. I would like to file this complaint because I have paid {$11000.00} and they can not tell me what has went to principal and what has went to interest. I have requested the contract agreement.
|
| 03/14/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
XXXX XXXXXXXX XXXX XXXX XXXX. XXXX XXXX XXXX, GA XXXX XXXX : Intent to file lawsuit, No validation of debt.
Validation Letter sent to : Credit Acceptance Corporation Account # To Whom It May Concern : Please be advised I have requested validation { not verification } of an item reported to you by the above original creditor/collection agency. I have received a response that does not indicate or prove : 1. I had this service.
2. What services I am being charged for.
3. What the cost of each service I am being charged for.
Furthermore, { Creditor/Collection Agency } did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above named original creditor/collection agency. Should this item not be deleted within the required time allowed by law I will seek every legal remedy available to me and file suit against the credit bureau responsible for reporting this violation.
I urge you to take this extremely seriously as I have documented my case without error. I encourage a response from you expeditiously.
Sincerely XXXX A XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX
|
| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
For the past 6 months. Along with letters sent in XXXX of XXXX Credit Acceptance Corporation has been misreporting incorrect information; such as balances, payment dates, opening dates, comments and reporting misinformation on all 3 credit reports. This has caused my opportunity to obtain credit to be difficult. They have two bureaus reporting closed and one reporting still open plus 120 days late. This is a violation of the FCRA. Also, balances are incorrect from the paperwork Credit Acceptance has sent to me. They received GAP insurance money plus money from the sale of the vehicle. Credit Acceptance never granted me the resale paperwork or deficiency until after the vehicle was sold and they wanted to ask for the debt to be covered. Credit Acceptance also stated that the balance was XXXX, later changing it to around XXXX and reporting to bureaus the amount of XXXX. All faulty information. Please look at the incorrect information attached and have them remove their name and accounts off of my 3 consumer reports immediately. Ive asked them to DELETE several times and sent them the errors made. They take my proof and not fix the issue every time. Along with trying to cover their tracks. This violates FCRA code 623 ( a ) ( 1 ) ( c ).
|
| 12/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The CREDIT ACCEPTANCE account reporting on my consumer report is incorrect and needs to be removed. Every alleged account is reporting inaccurately and erroneously, which is grounds for removal under the direct violation of 15 USC 1681 ( Reporting incorrectly ). Please have them COMPLETELY REMOVE THE ACCOUNT because I have given them plenty of time to conduct a full and complete investigation on this inaccurate and erroneous account. Please don't just have them do it by eoscar ; my life depends on my good credit. Every inaccurate account is unauthorized and needs to be removed ASAP.
This debt collector and credit reporting agency engaged in abusive, deceptive, and unfair practices of the FDCPA, which it prohibits. They furnished this account that we didn't agree upon, and I didn't sign an agreement. A legal contract is signed by two parties, and I did not participate in any of it. Furthermore, they didn't follow the proper 5-step validation procedure, making this an unfair practice. According to the FDCPA, I'm entitled to {$1000.00} per violation, and clearly, they violated my rights.
I will attach all documents to this complaint. Companies have failed to investigate this account which is a violation of the FCRA AND FDCPA LAWS.
|
| 11/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Account # XXXX I had an accident in my car. The insurance didnt cover the accident since the person driving was not covered under my policy. Credit acceptance then called me and demanded a settlement amount to clear the remaining balance which is fair. Although they did not inform me that every month that the full settlement amount was not paid I would get a late payment remark on my credit report ( {$6000.00} ). Since I did not have all the money readily available I decided to call and ask for assistance. The representative told me not to worry about the late payment remarks on my credit that since Ive never been late in the past they would do a good will adjustment and remove those late payments once the balance was covered. After three months I was able to pay the whole balance and close the account. Since then I have been unsuccessful in getting those late payments removed from my credit score even after putting in a letter of goodwill adjustment. To this day my credit score has suffered and no one at credit acceptance has been able to help me fix this error even after I was told I would have no issue getting this removed. Can someone please help me rectify and remove these late payments. Before the settlement I was never late.
|
| 11/11/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Good afternoon, I am writing because Credit Acceptance Corp has called me before XXXX XXXX on a Sunday morning to inquire about payment. I had previously instructed Credit Acceptance Corp to refrain from calling and they decided to do it anyway at XXXX XXXX approximately this Sunday morning. I informed Credit Acceptance Corp to contact me in writing and not my cell phone in the past. I reminded the woman today and she said she was going to keep calling and calling she did. After blocking out her number, she called from yet a different number. This is harassment and today is Sunday and they are calling outside of business hours. Based on my understanding of the telephone/bill collection rules, the company could be fined {$1000.00} each time for willfully violating collection laws via telephone.
She called me from the following phone numbers : XXXX at XXXX XXXX CST and at XXXX XXXX CST. She called me from XXXX at XXXX XXXX and called me at XXXX at XXXX XXXX and at XXXX XXXX.
I paid my XXXX bill one week in advance and I understand that the bill is due on the XXXX of the month and haven't paid it yet, however, that does not give them an excuse to call outside of business hours and call when I've requested everything in writing.
|
| 04/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I cosigned an auto loan for my significant other. During the outbreak of COVID-19, he then became unemployed and was unable to make his payments. We contacted Credit Acceptance and they agreed to defer payments. Then the car was in a total loss accident and our insurance company paid off a large amount. Believing our XXXX Insurance would cover the rest and the fact that payments were being deferred, we believed that the vehicle would no longer need to have payments. However, payments were reported late on our credit files and a comment stating " affected by natural disaster '' was added. Filing a dispute with the credit bureaus did not solve the issue of late payments being reported during COVID or the fact that we were not made aware of payments still needing to be made after the accident. We did not receive notification until a letter to settle the due balance was mailed. The late payments reflected on our credit files are inaccurate and unfair due to the fact that we contacted Credit Acceptance, they show that they acknowledged our request but did not enforce it and due to the fact that we filed a claim with our insurance company and had XXXX Insurance so we were expecting not to be burdened with paying on a destroyed vehicle.
|
| 07/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
In XX/XX/XXXX I financed a used XXXX XXXX rogue for XXXX with a monthly payment of XXXX plus car insurance XXXX was on time with the car insurance and my car note .when the pandemic came about my hours at work were shorter so I applied for liability until I I get a better job or more hours.Soon after my car was hit so I had to pay out of pocket insurance .About a year later my car got stolen.I did the right paperwork and followed every step.About 6 months later I received a letter from the finance company.I was told to pay a percentage because the car wasnt recovered.I gave up but I was still tryna pay them so I started paying atleast half and what I could. About XXXX later I was watching the news and seen my car amongst other ghost cars that was hidden and took by XXXX XXXX I called XXXX told them everything and was told my car not there. Immediately I called the finance company and I told them and they told me I still have to pay.I believe they recovered the car and still trying to make me overpay for their car I barely had. I asked to gps the vehicle they told me they took it off a year before I brought it. They were no help and rude. Lastly my car was repossessed before and I found it there when they lied and said it wasnt.
|
| 11/23/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was missed lead about the whole loan situation with the carBefore the the purchase of the car I told the owner that I did not like that car and he proceeded to tell me just drive the car for a couple of days and we can trade it back in The owner was so XXXX on me getting this particular car he forge the other Cosigner her name on the paperwork I told him numerous of times I did not like the car so when I finally got in the car and drove it under the pretense that I wasnt going to be keeping this car for long the transmission was slipping He told me to wait till they get the settlement from credit acceptance and then I can get another car Me not knowing what kind of damage it would be doing to me more than helping So I took the car back to them he told me To state a wreck that one of his family members was going to drive the car and he was going to put the insurance on it and to stage the Wrecked so he could put me in the car that I wanted So he proceeded to stage the situation and he Got one of his family members to wrecked The car So he never told me anything else after that he put me in another car two days later And after two years from that I found out that he went to prison for fraud just like this and hes still in there
|
| 10/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I purchased a 2009 XXXX XXXX with my son. He was arrested and the vehicle was seized. I worked with the states attorney and credit acceptance to get the car back and obtained approval from credit acceptance to reduce the payments from {$460.00} to {$300.00} which I have been paying monthly and sometimes twice per month. I recently was made aware that the car was out for repossession before it was seized because my son did not make his payments but once it was seized the repossession stopped. Credit acceptance is stating that the payments are being reported as 120 days late each month because of the prior repo order. I am being told there is nothing they can do even when I am current on my payments because the car was up for repossession at one point which made the entire loan due. I was never told this when I renegotiated the payment amount and this is effecting my credit score drastically. I have tried to call a manager but no one has returned my calls and the representatives are rude when speaking to me. My payment history proves my on time payments and the letter I received when lowering my payments never speaks about The entire loan being due. Please look into this matter as I believe this is an illegal and unfair practice.
|
| 05/14/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
I got an alert from XXXX XXXX today that my credit score had dropped 109 points because XXXX XXXX had reported that I was 30 days late with a payment and owed {$630.00}. They have been reporting every month that I was on time and now this. I have been paying in this loan since XXXX and the only time I had a problem was in XXXX. My car was repossed, but I paid to get it back and have been on time since then. They only paid {$170.00} to have my car picked up and I paid them over {$500.00} to get it back, plus they were trying to collect another {$950.00} from me. Now they are claiming that in XXXX of XXXX my payment was returned and it wasn't replaced. That isn't true plus I asked them why they are waiting 27 months to report a problem. I asked them why they had not contacted me about this. I was told " we don't have to ''. I am sick of this company 's harassment and attitude. I only have XXXX payments, out of XXXX, left and they are trying to cause problems for me. I live in Social Security and can't pay more than my payment amount, pkus, they are doing this during the XXXX pandemic. They have to be stopped. I am trying desperately to keep this car, between, taxes, insurance and my payment it takes a lot of my available money.
|
| 03/31/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
My initial complaint through CFPB about Credit Acceptance was submitted on XX/XX/XXXX ( XXXX ). My complaint is related to Credit Acceptance failure to notify the co-signer as well as myself of intent to sell a repossessed vehicle. On XX/XX/XXXX, I received a phone call from XXXX XXXX. XXXX was unprofessional during the phone call, as it seemed as if he was trying to coerce me into saying that I received notification of intent to sell. Credit Acceptance responded to my initial complaint by providing documents that were supposedly sent to the co-signer as well as myself. The problem that I have with the alleged proof a notification sent before selling the vehicle is that the co-signer denies receiving notification as implied in the response by Credit Acceptance. The co-signer has resided at her residence for over 10 years. Therefore, its not possible that she didnt receive notification due to relocation. Hypothetically speaking, if its a possibility that I didnt receive my notification because of an issue related to the postal service, how can it be possible that two individuals with separate addresses not receive mail coming from the same company. I strongly feel that the documents provided by Credit Acceptance are falsified.
|
| 03/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
( CREDIT ACCEPTANCE CORP NJ COMPLAINT ) Credit acceptance Corp, inside of XXXX XXXX XXXX in XXXX, New Jersey, is the financer for vehicle said in statement. They had me at about 23 % interest rate with a {$390.00} payment for a XXXX XXXXXXXXXXXX XXXX with XXXX miles on it.
Early last year I purchased a vehicle from XXXX XXXX XXXX in XXXX, New Jersey, from the beginning the car had issues. It would shake violently, mind you this is right off of the lot, I had to bring it back to the dealership to get fixed. It took them about 34 days to fix my new vehicle, and I was out of my new vehicle for 34 days. After everything was fixed my vehicle drove okay besides a TPMS code going off. I was driving my vehicle about 2 weeks ago and my transmission went out of nowhere without any sort of noises, feelings, or just general malfunctions. I understand that credit acceptance Corp is already in a lawsuit with your organization and the state of New York, I wanted to let you know that this is also happening in New Jersey. They are financing lemons to people that are desperate for cars, hiking up their interest rate, and taking advantage of them.
Thank you for reading this and taking the time out of your day, I hope to hear from you soon.
|
| 02/18/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I made a payment arrangement with my loan company. There was a tow truck driver sent to repo the vehicle after that was done. I made the arranged payment and gave him the conformation. He said ok pulled his truck away from my vehicle and allowed my husband to proceed to leave with the vehicle. He then stayed in my driveway and when I went out to check he yelled that my payment was no good. When I tried to show him the confirmation he put his hand in my face and said " I am done with you '' he then ran to his truck while yelling " I am having your husband arrested for grand theft auto ''. He proceeded to contact the XXXX County Sheriff 's Department. While he walked got in his truck I contacted the finance company to confirm the payment was received. The Sheriff 's Deputy arrived and advised me that the driver had called to report that my husband endangered him by " driving the vehicle off the forks of his truck '' and claimed that there was a domestic disturbance occurring. All of which was false. After explaining the situation to the officer with the loan company, Credit Acceptance, on the phone. I was advised that they could not force me to surrender my vehicle without a court order and the driver was removed from the area.
|
| 07/31/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Please reference case XXXX and credit Acceptance account XXXX. Bi received a letter from Credi Acceptance legal aid XXXX XXXX. As a result we were placed in a do not call list with Credit Acceptance. But they denied any other wrong doing which is expected from such people.
The issue at hand is my wife has called two days in a row trying to make the payments and the representatives proceeded to verbally harass and abuse my wife. She started calling 3 days after the due date to make this payment and the recording we have on hand prove the abuse and just downright ugliness we have to endure when calling. Todays date XX/XX/2018 she calls again to make the payment and she gets off the phone in tears from the verbal assault. This is the absolute last time I report this information. Next time I am suing Credit Acceptance because we have the recording now of their abuse Ive nature to people who actually pay. I got on the phone today with a manager named XXXX and she was extremely apologetic. I made the payment and foretold her of the actions getting ready to be against credit Acceptance. They have been sued so many times due to their actions and this time those cases will be referenced and show a history of abussive communications.
|
| 12/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
In accordance with the Fair credit reporting act. The list of accounts below have violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Acoount Name : Credit Acceptance XXXX Account Number:XXXX Account Name : XXXX XXXX XXXX XXXX Account Number : unknown not reported Account Name : XXXX XXXX XXXX Account Number : unknown not reported 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A. Section 2. It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1681c. ( A ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes with antedates the report by more than seven years.
15 U.S.C 1681S-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Credit acceptance is over 7 years and was supposed to fall off XX/XX/XXXX account was not removed or investigated all information never changed
|
| 09/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I have a truck loan through credit acceptance. I got my loan XXXX of XXXX I pay {$850.00} a month. I have currently paid over {$11000.00} in the past 14 months. My initial loan was {$33000.00} with putting {$5000.00} cash and my trade in for {$1000.00}. My total now is {$30000.00} after paying the monthly payment for over 14 months. When I look at my transaction history I have variable interest charges. For example one month was {$900.00} another month was {$120.00}. My contract says 22 % on the truck loan. Another example is I made a monthly payment of {$850.00} at the time my total was {$30000.00} after I made the payment my new total was {$30000.00}. I have asked for a copy of my contract and have not been contacted yet. I have documents showing these variable charges. Also, I believe the company that sold me the truck had incentives from this company. They were aware of my credit score and had a certain amount of trucks for me to pick from they let me test drive the truck I bought but then told me it was a mistake after I told them I wanted it. They wanted more money than was initially discussed. I feel like I was dooped into buying a truck they knew I would never be able to pay off as long as they got their incentive.
|
| 09/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have filed a complaint with Credit Acceptance Corporation and the complaint is open with CFPB awaiting the companies response. I was reached out to buy XXXX XXXX by telephone and email whom I did speak with and I think we resolved the credit reporting issue however now they have locked me out of my account and I can no longer see the loan status, payment status, early pay off amount or anything pertinent to my loan on there Website. I am ahead on my loan and paid up until XXXX or XXXX of 2023 and I'm not sure what there cooking up behind the scenes while I have been locked out of my account for simply opening a complaint with the CFPB but from all the complaints currently available to the public about this company they are very untrustworthy and I want it to come to a halt immediately. I was told by XXXX XXXX the Compliance Analyst that if I wanted to see my account information online again that I would need to cancel my initial complaint with the CFPB about there credit reporting tactics. What this company is doing is unlawful and I am protected as a consumer from these tactics so this is an easy problem to fix however I feel it is escalating and it does not need to when the loan is XXXX dollars away from being paid off.
|
| 02/18/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
On XXXX XX/XX/XXXX, a XXXX XXXX XXXX with XXXX miles was purchased for {$16000.00} and financed at 22.99 % XXXX 23 % ) with a finance charge {$12000.00} for an extremely high final TOTAL purchase PRICE of {$28000.00}. The car was purchased from XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX ) Main tel # XXXX or ( XXXX ) XXXX. The extremely high car cost of {$28000.00} was FINANCED via Credit Acceptance.
As of XXXX, {$16000.00} is still owed on the vehicle ( original car note {$28000.00} at 23 % interest rate ).
A one-time, full payment, settlement offer of {$9500.00} to pay-off and satisfy the debt was made to Credit Acceptance via certified mail return receipt. As per law, Credit Acceptance is supposed to respond within 30 days to the written inquiry.
However, Credit Acceptance has not responded to any of my prior written letters to settle the {$16000.00} owed on the over-priced XXXX XXXX XXXX.
Essentially, the cost of the car {$16000.00} is almost the finance cost {$12000.00}. This is an egregious and unscrupulous/corrupt practice.
XXXX XXXX XXXX Current Balance : {$16000.00} Original Loan Balance : {$28.00}, XXXX Interest Rate : 22.99 % Std. Monthly Payment : {$430.00} Contract Start Date : XX/XX/XXXX
|
| 12/09/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
As the consumer, I hereby dispute the accuracy and completeness of the contested information. I categorically refuse payment for the accounts associated with CREDIT ACCEPTANCE CORP, specifically account # XXXX. My primary concern lies not in validation and verification but in the existence of inaccurate data within my consumer report.
Pursuant to UCC Article 9, the lender is obligated to furnish certain notices pertaining to the repossession and disposition of the collateral. Non-compliance with these notice requirements may have implications on the legal validity of the repossession. Notably, I have not received any deficiency notices.
I wish to assert my right to challenge misinformation, substantiated by evidence exposing questionable practices. These practices range from the use of inappropriate language intended to harass, oppress, or abuse ( contravening 15 U.S.C. 1692d ( 2 ) ) to engaging in deceptive debt collection tactics ( violating 15 U.S.C. 1692e ( 10 ) ).
Failure to address this matter within the next 20 days will compel me to escalate the issue to the United States District Court. While I prefer an amicable resolution, the urgency of the situation necessitates swift attention to avert legal proceedings.
|
| 10/28/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I am Writing this compliant for two reasonings as I entered a consumer credit transaction, on XX/XX/XXXX with Credit Acceptance I realized back in XX/XX/XXXX, I was violated in a few ways, I'm listing here, As I said a consumer credit transaction, ( 1 ) rushed ( robo signing ) ( 2 ) no rescission documents of any kind ( 3 ) no mention of my right to rescind the agreement ( 4 ) 90321, title I, 101, XX/XX/XXXX, XXXX Stat. 146, provided that : Section 401 of title IV of Pu Consumer Credit Transaction does not include any payments in cash value ( 5 ) As stated, I entered a consumer credit transaction for XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX from XXXX XXXX XXXX XXXX of XXXX. At the time the company was doing business as XXXX XXXX XXXX XXXX XXXX. The vehicle purchase price was { {$15000.00} }, but the company added an optional gap contract { {$760.00} }, vehicle protection plan ( vpp ) { {$1300.00} }, Document preparation fee { {$96.00} } for state of MI, so the amount financed went up to { {$18000.00} }. The total cost was { {$34000.00} }, when I contacted the dealer to cancel the optional charges, they told me they can't do anything about it, and my only choice was to pay the loan on time for one year and then refinance it
|
| 07/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have been dealing with this issue since XXXX of 2020 when I paid off my car. I spoke with XXXX at CAC yesterday as well as a few weeks ago and she advised me that CAC reports MONTHLY to all of the credit burreaus. I called XXXX ( I pay for the service, it's not through a third party like XXXX XXXX ) and it shows that they have not updated my credit file since XXXX of 2020. I've contacted them severly times regarding this, asking for clarification on why it wasn't reported, ask to speak to a supervisor to which I'm sent to collections even though my account is paid and full and closed and I get told there is no credit reporting department contact number, no headquarters number and I just have to wait.
I have submitted TWO inaccurate credit report documents from CAC 's website. Both of which are " lost '' and they just sent me out another one.
I then filed a dispute directly with XXXX containing the Paid in Full, lien electronically released letter from CAC and XXXX went to CAC to confirm the information and CAC told them that I was past due XXXX and 90-120 days late on payments which is inaccurate.
I want this addressed ASAP and I would like CAC to be fined for FCRA violations and my credit filed updated ASAP.
|
| 09/24/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
The account was paid in full last year XX/XX/XXXX and the company representative stated I owe $ XXXX.So I asked why she indicating I owe that amount, she stated it was the copay from my insurance company. So I called XXXX ( my insurance ) to send me the proof of the check and my amount of {$250.00} was included since it was filed on uninsurance motorist because the driver left the scene and the car was totaled out that's why my deductible was only {$250.00} and it was included with the payment. So I had to sign my car over to XXXX so the company could be paid. So XXXX now owns the car However afterward when I reach out to the company they indicated that I owe {$240.00} ( XX/XX/XXXX ). Then just two monthsXXXX ago I was told to pay {$100.00}. This is fraud by indicating I'm behind on a car that was paid off a year ago and I also file with OCCC because they are making false and fraudulent claims on all three of my credit reports and I have submitted documents. The inquiry was removed then later it was put back on all three of my credit reports ( late payments ) This is an unfair allegation. This is a predatory lending company ( This company is fraud and adding usurious interest to a car loan that's been paid in full!!!!!
|
| 12/10/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I have an auto loan with Credit Acceptance Corporation. With XXXX being especially hard, I have reached out to the company on numerous occasion explaining that I had been furloughed and that I needed to either 1. change the due date on my account, 2. lower my payments, ( even if temporarily ) or 3. refinance. I told them that I was still working but my pay was extremely limited. Repeatedly I was told that I could not do any of the above and that my only option was to double up on payments.
At the end of XXXX, they put the car in collection/repossession status and told me that they would collect any day. Being that I wanted to avoid this, I asked if I could sell the vehicle and settle the account. I was told no. If I were to sell the vehicle, I would have to pay the buyout with was {$19000.00} for a XXXX XXXX XXXX XXXX with XXXX. Obviously this is already a bad credit loan. And they insist they are trying to help people like me. But it seems they are extorting people like me. Nothing about this whole situation has been helpful. It is a decision that I have lived to regret and I wish there were more options for people like me to get themselves back on track. Companies like this dont help. They make the situation worse.
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I took out a loan with Credit Acceptance XX/XX/XXXX. In XX/XX/XXXX I was in a car accident with my car. The vehicle was towed to a local auto yard. My insurance had lapsed, so the repairs were not covered. I contacted Credit Acceptance and explained the situation and turned the vehicle over to them, as I had no way to repair. This should have been a repossession in XXXX.
The last payment made on this vehicle was XX/XX/XXXX. My loan was paid as agreed until I had my accident.
Credit Acceptance is continuing to report this account, more than three years after I released the car back as an open account that is XXXX days late. This inaccurate reporting is intended to do maximum damage to my credit, and more than three years later is hindering me from being able to obtain an auto loan from a reputable lender because of my " open past due car loan ''.
I have tried numerous times to have this corrected and have not been able to get any response. I understand that this account will report negatively, that is my responsibility, but the reporting is inaccurate and this reporting is doing damage to me and my family. I have been unable to secure reliable transportation for my children with this inaccurate credit reporting.
|
| 01/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
purchased a XXXX XXXX XXXX XXXX in late XXXX of XXXX, payments were made for 6 plus months. I became a full-time caregiver, dropped from my career in order to supply adequate care. I contacted the lender and asked for the car to be picked up, voluntary repossession. XXXX of XXXX. I received letter from XXXX XXXX, that the taurus in question had been sold at auction, within two months of the repossession.
Credit Acceptance is the lender and they have reported XXXX plus, owed, to this date.
the car was purchased for XXXX and sold at auction for more than XXXX. Credit Acceptance has the same letter from the auction house, that was sent to XXXX XXXX and Myself.
at this moment, more than the purchase price is and had been reported to all agencies.
Being in the state of Texas, once the vehicle is sold, i am responsible for the remaining amount, not the full amount. I have explained this several times to said agency, XXXX.
this co. will not adhere to the law. please help me resolve this matter. the loan is 6 years and 11 months out from inception, and I am being charged every month about {$100.00} dollars, which is keeping my credit scores low, despite the fact that i have no late pays.
thank you, XXXX XXXX XXXX XXXX
|
| 09/03/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
In XX/XX/XXXX I voluntarily returned my car to my creditor. I was sent a notice from the redemption department on XXXX XXXX to see if we could work out terms for me to get my car back, we could not come to terms on this matter. I never received any information on when or where my car would be sold or that it would be sold. Then on XXXX XXXX I received a letter of Disposition of Repossessed Vehicle. The letter stated that the car had been sold and that there was a deficiency of XXXX. In there calculations the started with a balance owing of {$9200.00}, and that they sold the car for {$2600.00}, leaving my obligation at {$6500.00}. My dispute is this, on XXXX XXXX I also received a letter from the company that I bought the car from stating that my balance owing was {$5500.00}, and by my calculations when I turned my car in I was at roughly the same amount. If I only owed {$5500.00} on my car if I were to pay it off directly then how can I possible owe {$9200.00} when I turned it in. There seems to be something legally wrong with the way they are calculating amount owed. Does interest on the loan not stop the day I return the car or the day they sell it. How can they have me owing almost {$5000.00} more than the payoff.
|
| 06/17/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
XX/XX/2023 XX/XX/2023 I have been reporting various reports with the CFPB about credit acceptance I have told Both The CFPB and credit acceptance that I am on fixed income of {$510.00} monthly income and {$190.00} food stamps Following being hit by a car while walking I am XXXX I do not intend on paying this debt because I can not afford it I dont wish wish to be contacted by credit acceptance as Ive told them to stop calling me I suffer XX/XX/XXXX And I will not be bullied as I do know my consumer rights I will not allow this form of harassment From credit acceptance who is also reporting repossession/foreclosure to my credit report The car was repossessed not foreclosed Again I do not have the money to pay for this debt nor do I intend on paying it If they contact me again I am filing a lawsuit For harassment disturbing my peace And misinformation on my credit report I am in the process of healing from having touch and go XX/XX/XXXX The last thing I need is to be arguing with a creditor about a debt Ive already said I cant pay Ive requested a 1099C so I know they have already filed So that I can file it as well Ive requested a XXXX deletion If they are not going to give either to me They should just leave me alone
|
| 02/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have had difficulty with this company from the moment I found out there was a loan taken out in my name. Someone had tried to purchase a vehicle in my name several years ago. To date, I still have not been able to remove this from my credit report. I contacted Credit Acceptance and submitted their fraud departments paperwork 2x. The first time they lost my paperwork. So, I had to wait for them to send me another packet. Credit Acceptance has done nothing to try to resolve this situation. However, when I try to contact the company they just insist that I have to pay this bill of approximately {$19000.00} for a car that was taken out in my name which was fraudulent. I do not owe this bill. I made a report with the XXXX XXXX XXXXXXXX police at that time. I want it and all reports made by them to be completely removed from my credit report. Now, it is difficult for me to get any kind of loan for a house or car or anything else. The lack of this companys ability to communicate effectively and resolve this issue is completely unprofessional. This is especially so in my case because there is zero proof, zero signatures, or anything of the sort that would connect me to the purchase of a vehicle using Credit Acceptance.
|
| 09/01/2022 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I sent a letter to XXXX XXXX XXXX XXXX, stating that in the " contract '' there were so many violation that I verified through 15 USC. I wasn't given the option to rescind, not documents were sent to me as the should pursuant to 15 USC 1635. The finance charge was disputed ad not being the sum of all charges as 15 USC 1605 was mentioned in letter. The contract states cash or credit not both. I paid a down payment of {$4000.00}. There is nothing on the contract about a cooling-off period, pursuant to 15 USC 1605 . The insurance was not included pursuant to 15 USC 1605. A email was received from XXXX XXXX ( XXXX XXXX ) XX/XX/2022, asking me to discuss my concerns. My concerns were clear in the letter sent and I asked that she reply to the letter. I then received a closed alert from CFPB and a response from Credit Acceptance. I then sent a email to XXXX XXXX XXXX of Credit Acceptance on XX/XX/2022. I later received a call from Credit Acceptance legal department asking me to call them which I returned the call and was told me " letter ' was received and they were reviewing it. At this point in all of this, I have been abuse, discriminated against, lied on and also taken advantage of by Credit Acceptance Corporation.
|
| 11/02/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I am to pay on the XXXX of every month to Credit Acceptance, there is no grace period so on the XXXX and up until I pay my payment they call me at least 7 times a day starting from XXXX Est. time till sometimes XXXX. When I fell 2 months behind maybe close to 3 which I do n't know they do n't send no kind of statements or no paperwork of any kind out about the loan the came and repossessed my vehicle. I made arrangements to pay on it to get it out and an amount of {$510.00} on the XXXX of the next month well I tried to explain to them before I okay that arrangement I only get paid twice a month so my first check go to my rent and utilities I can pay on the XXXX but they would n't go for it, so before the XXXX came I called and said I will be late and told them I will have it paid on the XXXX they were like ok thanks for calling us this is breaking your agreement but we will note it. The XXXX come and they started calling my phone again up to 7 times or more a day. I think that is outrageous and I have asked them to please stop calling so much where I work I ca n't answer my phone to leave a message and they wo n't I gave them my Fianc number but they wo n't call her either. Can you help me with this harassment?
|
| 12/13/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have requested that the debt be validated and investigated with Credit Acceptance Corporation. Which was never done. I am trying to by a house and they are reporting a debt that does not belong to me.
Its saying that the debt was charged off but i never recieved a 1099-C Cancelation of debt because its not mine.
I demand under FCRA : Section 604 : Permissible Purpose My written authorization ( i would like it mailed to me please ) Proof that I personally initiated this inquiry to acquire such card show me last purchases Either provide me strict proof or DELETE the item immediately. If you do not delete the charge off in 15 days I will take legal action.
Under 15 USC Section 623 you have 30 days to do a reasonable inquiry into this matter.
If you ignore this letter and do not delete the charge off or dont provide STRICT proof of authorization I will have no other choice but to have my local Congressman promptly forward a formal complaint to the Federal Trade Commission and Attorney General for further scrutiny of this matter.
Your cooperation in advance is appreciated.
This is my last letter then I will promptly seek litigation. My attorneys are pending your reasonable response Thank you XXXX XXXX
|
| 04/05/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Unfair and deceptive practices Was sold a car that was mechanically unsafe due to prior accident. Car title may have been washed. Have emails stating car is 100 ok and warranty sold would cover eveything. Credit Acceptance Corp has verified this to be the case but is still stating Im responsible. Car also sold 2200 above book value with a 23 percent interest rate. Loan cimpany attempting to reach out to dealer to resolve complaint but because dealer wont respond they said is my problem. Loan date XX/XX/XXXX Email to dealer XX/XX/XXXX about mechanical issues, Diagnostic done by XXXX XX/XX/XXXXand XX/XX/XXXX, warranty company denied claim XX/XX/XXXX stating cars mechanical issues pre exsisting and known at time of sale. Several emails sent to finance company and requesting status of investigation but no response. Call several times for status no response. Car sale from XXXX XXXX XXXX XXXX Fl, XXXX XXXX XXXX is Credit Acceptance Corporation in XXXX. I live in Florida Emailed complait to National Division of Motor vehicles, emailed complaint to Florida and Michican attorney General And now you Division of banks.
Need help here pleade. Are several complaints on finance company deceptive practices but no resolve
|
| 07/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I XXXX XXXX and XXXX XXXX has received a retail installment contract- consumer credit document in the mail from Credit Acceptance . Upon looking at this document i notice several violations against me the Consumer one in particular is US code 15 USC 1605 it appears that the apr for my state North carolina the max is set 8 % and should not go over 16 percent. I didnt agree to the charges and neither were they disclosed me prior to agreeing to this document. As another violation i came across is US code 15 USC 1635 the right to recision. I was never made aware that i could rescind this contract in 3 days. Its stated no where in the contract. Also there is US code 15 USC 1640. Due to the constant calls numerous times a week from different numbers from michigan and private phone calls that also cause problems in my life you have also violated US code 15 1692k.I know that with all violations listed that I am entitled to a refund of all moneys paid to the debtor Credit Acceptance. Including the cash down payment on this credit transaction that i use my social security number to purchase. Also I am asking that this be removed from all consumer reports, as well as the title to the real property and lien be removed.
|
| 01/02/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
Happy new year, I am writing to inform you about the unfortunate passing of the primary borrower, [ XXXX XXXX ], who held an auto loan with your institution. I co-signed the loan with [ him/her ] and have been diligently attempting to maintain the payments since her passing in XXXX.
Despite my efforts, the car has been towed away, and I am left in a challenging situation. I am reaching out to request your understanding and cooperation in managing the collection process for the outstanding balance. Given the circumstances, I would appreciate any assistance or guidance you can provide to navigate this matter.
I understand the importance of fulfilling financial obligations and preserving the integrity of my credit. However, the loss of the collateral has added complexity to the situation. I am willing to work with you to find a resolution that is fair and manageable under these circumstances.
I kindly request your consideration and would appreciate any information or documentation required to facilitate the deputation of collection in light of these unfortunate events. Please feel free to contact me at [ XXXX ] to discuss this matter further.
Thank you for your understanding and cooperation.
Sinc
|
| 10/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
The company is violating my privacy by reporting late payments to the credit bureaus. In XXXX I submitted a complaint to the company about the vehicle, I have drove this vehicle a handful of times. The transmission went 3 times and then the engine. I no longer have their vehicle as it was junked. I never signed MY SIGNATURE on any documents! I have tried to contact the company several times to remove any late payments and lower the amount but instead the only care about adding on fees and charging more money on to the loan. A car that was worth XXXX is now up to XXXX. During XXXX the CARES ACT was provided no company was to report or add on to bills and this company was still adding on late fees and reporting late payments to the credit bureaus when I was not even working and sick. Ive tried to come to SEVERAL AGREEMENTS with the company and so they care about is the vehicle! Im ready to take legal action now because now this has been over 6 years and still adding interest and I have been trying to make payments and yet they do NOTHING to work with people!!!!! I will no longer pay and I will have my attorney fix it unless they are willing to send in to the credit bureaus a letter to fix late payments!!!
|
| 02/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I traded in my vehicle on XX/XX/2020 and immediately Credit Acceptance Corporation was notified and XXXX XXXX XXXX took possession. There is some obligation between Credit Acceptance and XXXX that is operating outside of my deal to trade and the vehicle is still not paid off. The dealership states that Credit Acceptance owes them {$60000.00} so they refuse to send in a check to pay off the vehicle. Credit Acceptance states that dealer services is handling it ... they are not doing collection calls YET they reported me late to the credit bureaus dropping my score 109 points. The dealership also listed the vehicle within days so whatever issues they have with each other ... I am the one being negatively impacted. In addition I am owed a refund for a warranty service plan that Credit Acceptance mandates because I cancelled immediately on XX/XX/XXXX when they opened. I have a contract showing that this vehicle was traded in. Trust me if Credit Acceptance even thought I had this vehicle they would have shown up to repossess it. XXXX XXXX XXXX is culpable also. Two companies that I hope to NEVER do business with again. Unethical, predatory and disingenuous is just a few words that describe these companies.
|
| 04/18/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I financed a car through Credit Acceptance Corp. A small car deaIership XXXX XXXX XXXX but all the paperwork has XXXX XXXX XXXX. I was told the cash price was XXXX then I was told the price of this car was XXXX, but if I financed it. The finance company makes the amount based on the XXXX XXXX value. I was charged XXXX as well as they included GAP insurance which I didn't agree on for XXXX. One XX/XX/XXXX the check engine light came on as well as the passenger airbag disabled. I texted the salesmen a picture and told him I was not satisfied with this car. He said call the service department. On XX/XX/XXXX the car lost power on the beltway about 50 miles from my home. I had the car towed to the nearest repair shop for diagnostic {$170.00}. The repair shop called the car has water damage to one of the main computer modules and the 02 sensor needs repairing the total cost is XXXX. Not to mention the passenger and exterior light problem light. The servicemanager/owner has requested that I have this car towed back to him at my expense which is XXXX. He will look at it and honor his 50/50 limited warranty. which I would have to pay half as well. CAC said I'm still obligated to pay for this car.
|
| 11/15/2023 |
No |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
To every account on any credit report and any debt collector ; This notice is addressing all Credit Reporting Agencies and third-party debt collectors who has participated in obtaining the personal information of XXXX XXXX XXXX The information that you have provided in which you reported verified the party 's ownership of debt is expected to be removed immediately. There was never at any point any consent given for the presence of any accounts pertaining to XXXX XXXX for information to be used such as name, address, consumer relationship, work history, reporting of transactions. In practicing these actions, you are infringing on the fair credit act. The FCRA protects the privacy of consumers data, according to 1681 c-2 it is classified as identity theft. There is no binding contractual agreement between XXXX XXXX, and any account of the busines ( XXXX ) reported on any of the credit bureau or third-party collection agencies credit reports. Therefore, XXXX XXXX never received any sort of check, loan, or monies of any nature from any account name on these reports. This counts as misrepresentation resulting to damages to XXXX XXXX causing loss and harm. NOT ANY agency has provided proof of ownership.
|
| 01/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX in XXXX of XXXX. I was ecstatic that I was able to get a car loan by myself considering my credit was not the greatest at that time. I did not have a trade in as I still had negative equity that would roll over to another loan. My paperwork stated that I was only going to be paying around $ XXXX for this vehicle, but after I finally got my account set up it states over $ XXXX!!! Ive tried multiple times to lower my car payment, considering anytime I made a payment it didnt seem to make a dent in my loan. Why in the world is a car almost double the price on a loan? I tried multiple times to reach out to them to inquire about a decrease in a loan payment after I lost my job and was trying to work out a payment arrangement so I could keep my vehicle and they ended up repossessing it. Im going to have to end of claiming bankruptcy at XXXX because they were shady in the contract. The dealership also didnt help as my car salesman literally quit two days after he sold me the car. A XXXX interest rate is insane. My finance charge was {$19000.00} and amount financed was {$24000.00} and after its paid off is over $ XXXX? The math aint mathing and I felt I was taken advantage of.
|
| 11/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
XXXX still put this credit acceptance on my credit report it is settled I don't remember it's been since XXXX XXXX XXXX it was a lemon it could not pass inspection for nothing car broke down on highway tow truck came towed it s aid the engine went oil leaking out no front lights it was a nightmare terrible once the car got to the tow shop he manager said it was a peice of junk lemon do I complaints to XXXX, attorney general office, consumer affairs office they told us to try to get the car back to the dealership XXXX XXXX in XXXX NY XXXX XXXX XXXX used car lot closed down 1 year 3 months after we had the car they we're selling lemon cars drive 1 year until inspection and that when we found out the car lot was scamming customers selling car that were in storms flooded water damaged engine 's credit acceptance said they need to get the car sold so we told the tow man what happened and what we went through with this car lemon he brought it and used the car for parts so he contacted credits acceptance and they agreed on XXXX and I sent a copy of the paid in full letter XXXX credit said that's not proof I want to sue them for damages of XXXX voilated code 15us 1681 code809 code 611 code. 623 code 605
|
| 01/31/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Payments on my five year loan are not documented correctly. The five year loan began in XX/XX/XXXX and would end in XX/XX/XXXX. I missed three payments that I was told I could make up at the end of the loan period extending the loan three months which ended XX/XX/XXXX. The three payments were missed in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Credit Acceptance Corporation shows on our credit report that we made 25 % of our payments late, Instead of showing three missed payments respectively. We never made 25 % of our payments late. For every month in XX/XX/XXXX it shows that we are 30-90 says late including the three extended months. Credit Acceptance sent me a document showing all months that payments were made on time. In addition, the document shows that the last three extended payments were made on time. Never on the credit report does it state three payments were missed and made up at the end of the loan period. The credit report states inaccurately that we made 25 % of our payments late, which would be after the XXXX of every month. Attached is the payment record from Credit Acceptance showing the dates of each payment. Credit Acceptance says XXXX are responsible for the errors. Thank you.
|
| 10/20/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
My complaint is with Credit Acceptance. First the have they are claiming I owe {$100.00} dollars which is incorrect. If my payments are XXXX a month and Credit Acceptance acknowledged theey received my hardship payment arrangement letter and agreed to give me 4 monthly payments of {$200.00} on a recorded line, why are they acting as if this is just a payment I 'm making on my own. And with the agreed upon arrangement the past due balance remaining balance for 4mths would be XXXX and the representative on the phone advance the balance go on the back of the loan. So the are adding illegal collection tactics and also have been calling harassing me everyday twice or more a day after they know my account is auto draft. I have spoken to a representative every time they call to advice in on auto draft and they still try to collect a payment and continue to call when I already spoke to someone which is illegal. Their phone records like my phone records will support this. Last all XXXX of my credit reports are showing different past due dates, when the account is not past due, I 'm on auto draft and Credit Acceptance agreed to the hardship arrangement and said the remainder will go on back of loan.
I
|
| 08/14/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
On XX/XX/2022, I made a XXXX report because this company has fraudulently doctored account ledgers, added more payments to my account that I dont owe and have been falsely placing things on my credit. They told the XXXX I missed a payment for XXXX but the last 3 reps Ive spoken to in the last 2 weeks minus tosay, have all said I missed XXXX & now theyve stuck to XXXX anytime I did speak to someone about this issue. They provided the XXXX with a payment ledger they only provided me after weeks of asking and what they have does NOT match my bank statements from when Ive made the payment. The XXXX got the proof of payments Ive sent and when I tried to fight it, they said I didnt have a claim. Ive reported credit Acceptance to the 3 bureausXXXX XXXX XXXX and XXXX and all 3 bureaus REFUSE to validate the account and say that its accurate even with me proving proof that its not. I have been unfairly harassed by the people in this company and they have been falsely putting late payments on my credit. Theyve called me 6 times today & its only XXXX as of XX/XX/2022. I want this harassment to STOP immediately. I want NO contact with this company. They are CONSTANTLY calling me from different numbers
|
| 08/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I got a XXXX XXXX XXXX XX/XX/XXXX I signed up for automatic payments weekly. I never missed a payment and they started reporting the payment late and their excuse was it's late from when it actually goes to them not when it's debited out of my account. Also their interest is ridiculous which is not in my contract they have daily interest chargers and it can be whatever they want it be what I was told by one of the customer service. I the lease was for {$17000.00} I paid over {$12000.00} in two years they said I still owe {$14000.00} my insurance company paid {$10000.00} when the vehicle was totaled out in XX/XX/XXXX they have been reporting every month on my credit report missed monthly payments. I don't owe them paid more than enough they are rude when I call told me good luck on getting it deleted from my credit report. Now they are saying I still owe them {$4000.00} or settle for {$600.00} and the person who is responsible for reporting credit can't be contacted by phone only by email that they can't provide me. The company is credit acceptance I joined a class action lawsuit against them for doing the same to others yet they are still posting inaccurate information on my credit report.
|
| 02/21/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
Recently, I recently received a copy of my credit report which showed unauthorized inquiries, and accounts that were not opened by me and I did not authorize. I do not have any knowledge of these accounts being opened and affirm that they were opened fraudulently, and any unknown contract bearing my WET signature is fraudulent and was not signed by me. I don't have any knowledge of these accounts being open, any contract bearing my WET signature is fraudulent and was not signed by me. I understand that under federal law, ( Sec.602 ( a ) ( b ) of the Fair Credit Reporting Act. ) unauthorized inquiries, and fraudulent accounts shall not be allowed to be placed on my file unless I have approved it. The presence of these fraudulent accounts and inquiries on my credit report constitutes inaccurate information, which must be removed under the ( Sec.602 ( a ) ( b ) ) Fair Credit Reporting Act. Respondent, please have the following accounts removed from my credit file immediately because I did not authorize them, these creditors do not possess my signature, on any documentation, conveying my authorization to inquiry for a loan, or a line of credit. reporting to XXXX, XXXX, and XXXX want it removed
|
| 09/12/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Back in XXXX, i had all of my information stollen from car. On XXXX, I needed to get a mortgage, but i was denied due to the fact that there was an account on my credit report that was in derogatory status.
To my surprise, I purchase my 3 credit bureau and i noticed there was an account that i never authorized. I tried disputing this account several times by sending them my police report ( about 7yrs ago ). And had asked several times to send me proof - they never sent me proof. XXXX have been trying to dispute this account since - without any result!!
This year, again, I tried to get a mortgage. this account is affecting my eligibility.
I spoke to a manager, the manager asked me, once again, to send proof of my identity theft report or a police report ; ( 5 ) copies of my signature ; copy of diver 's license and social security. I sent them all the information needed along with a dispute letter stating to send me information explaining their findings and actions ( that was was on XX/XX/XXXX ) It literally took then half a day to conclude their investigation. They sent me a voicemail without my phone ringing telling me that they did not have enough information regarding this account.
|
| 07/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
Servicemember |
|
I filed for bankruptcy in XX/XX/XXXX, I had made a payment to Credit Acceptance and once I had filed they started to refuse my payments. I had understood they were to obe paid outside of the bankruptcy and made every attempt to pay them. I had even told my attorney of what they wee doing. They told me to keep trying to make the payment and they would handle it. I was them made to pay them current from the time I filed and yet they still refused my payment I continued to let my attorney know. I then made a large payment of {$1800.00}, that is when they took that payment, then again they refused payment. Then XX/XX/XXXX I get a notice from the credit bureau stating the account had been closed. I then made another large payment of {$800.00}. and yes they took it and asked why my account was reporting closed. I was told that they did not know why it was closed but I can still make payment. Every month since XX/XX/XXXX I have tried to make payments and they either hang up on me or not take the money out of the account in which I choose to have the money taking out of each month. Then today they came and repossessed the car and I showed the man picking up the car and he told me to make a report.
|
| 02/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I received a copy of my credit report with the intention of trying to improve my my credit and take care of my responsibilities and noticed a few accounts that I wanted a little more explanation on. I am not saying they reporting right or wrong I am saying that I am not XXXX percent sure if they are. I also read something called the fair credit reporting act were it said I have the right to challenge anything I am not sure is accurate. Are you familiar with something called 15 U.S.C section 168i ( a )? I heard that if you cant not provide proof these accounts must be deleted if they are XXXX percent right and correct. So could you please check on this and get back to me? I saw on a credit site and board where this lawyer said you have 30 days to complete this investigation please investigate the following account and remove them if anything is missing or not correct on them. In accordance with the fair credit reporting act in accordance with the fair credit XXXX XXXX has violated my rights 15 U.S.C 1681 section 602 A states I have the right to privacy 15 U.S.C 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish a account without my written instructions.
|
| 05/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American, Servicemember |
|
Re : XXXX, credit acceptance ... ..XXXX, cfpb ; all reference appears to be in the co-signers name, XXXX XXXX instead of the " car owner 's '' name..reidun creamer, my daughter . quite clear is the premise of XXXX 's credit report, and quite clear is the company 's reporting to the credit bureaus ... .however, since CAC ( credit acceptance corporation ) is a high risk consumer acceptance company with 21 % or higher interest rate in Colorado to XXXX, with XXXX as co-signer ; and since duplication of any notices to either parties sent, minus any telephonic inquiries to either party wondering or stating that possibly an error in account numbers may exist and why would reidun buy this car with {$1600.00} down and make no payments whatsoever causing a repossession. If CAC would find presence and premise to show relief from reporting this account as a repossession on XXXX 's account, he can go forward with a VA home purchase. if the negative reporting remains, then both XXXX and XXXX may have no recourse but both filing Chapter XXXX bankruptcy, not using the CAC account as credit going forward. We do believe errors on both side exist, and possibly a solution can be seen to rectify and reward.
|
| 06/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
When the contract with the company was started the agreed upon payment date was the XXXX of every month starting in XXXX. I was having trouble managing the payment date so I set up a payment arrangement to split the payments into two transactions with the promised dates of the XXXX and XXXX of each month until canceled on my end for half of the paying around XXXX XXXX and XXXX dollars. The month of XXXX the money came out of the account on those days and everything was fine. I check my account due to the fact I will be having an up coming payment and notice I am charge a XXXX dollar late fee on the XXXX of last month, XXXX. I checked all of my transactions and the money came out on the XXXX around the same time XXXX just as promised. Yet my account is saying a passed due late fee of XXXX dollars was giving to me on the XXXX of XXXX. I have never missed or been late on a payment since I started with the company and Im not understanding why this charge has been given to me. Ive tried calling and the office is always closed by the time Im out of work or on weekends even tho it says it is open. I want this fee gone immediately and not reported on my credit nor do I want this problem again.
|
| 05/24/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
Credit Acceptance account XXXX, have reported in my credit that i voluntary repo, i didnt my estranged husband jump on me and took my car in XX/XX/XXXX and i havent seen it since, ( call police and they told me it was his property as well even though he wasnt on the loan ) until one day he call and curse me out saying haha i turn ur car in, but when i call credit acceptance i was told that they didnt have my car and that i need to file a report, so a few days later the police confirmed that it was a voluntary repo, but wasnt by me about that time i finally got the company to admit they had it, it was sold and never was given any info how much it was sold for until seen on my credit, they havent reported since XX/XX/XXXX, this is and repo on my credit that could have been avoided if they wouldve admitted they had my car and i paid to get it out, but they didnt, now this bad Mark on my credit they just have here no updating just there, i tried to reach out to them plenty times with no help this is unprofessional and really dont care now since it been almost 5 years they lied to me that they didnt pick up my car i never volunteer them to do that as they report on my credit .. please help
|
| 07/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit acceptance has been reporting an account from the past as a current account. They are increasing my balance to this date every month for a vehicle I no longer have. The vehicle is at XXXX XXXX in XXXX PA XXXX. There is the phone number to validate this. The shop owner told me I can't have the vehicle because it belongs to credit acceptance. But credit acceptance is not releasing the vehicle to me!! This has been going on for years.. so here I am stuck with no vehicle. That I keep being charged for. This is illegal. If I am being charged I should have the truck!! But I can't get the truck. So which is it here. Give me the truck back if I still have an open account. They can't do both!! This is fraud. They have been found guilty years ago if fraudulent charges. Please help me here. I am also putting a picture of my report to show you my balance is being increased monthly for a vehicle that I don't have anymore that credit acceptance says I have. just call the shop yourself. They will verify all I have said in this letter. These people are crooks. This account should either be closed an placed as a charge off for a repossession or the vehicle should be returned to me immediately.
|
| 01/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased this vehicle back in XXXX of 2019 at a dealership were I was promised that I would get a great deal. They charged me a finance charge of XXXX and a down payment of XXXX with payments coming out to XXXX a month. In addition they charged an annual interest rate of XXXX XXXX which after checking in the state of California was way over the normal XXXX XXXX percent. Looking back, this was a loan way over normal what other lenders charge. They took advantage of my situation, I needed a car an this was presented to me as an option. Now looking back, I'm paying in total of XXXX over the course for a car that was only work XXXX which I ended paying XXXX before interest.
After doing some research they have violated the usury laws in California and I'm asking the CFPB to help me resolve this issue. I'm consistently getting calls non stop everyday on payments that I'm behind. I've gotten threats on having my credit destroyed and car repossessed. I'm behind payments, I've asked them in the past to lower my payments or adding payments in the back of the loan but to no progress. I'm credit is ruined due to them reporting late payments, I can't refinance out of this predatory lending.
|
| 05/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
2018. I was a co signer on the car.i did not know this would come back on me.i called after he left my home with the car I called credit acceptance to explain but they had attitude. I asked to locate the and bring it to me I'll will pay XXXX a month.they said no I need to start paying now.this is not my fault seems he is putting this on me.i have been paying on my credit trying to fix it.i never had the car nor drove it.please help me remove.i am now trying to get a car but I can't because of this is hurting my score this is an ex I learned my lesson but he can't do this.i can't work intile I get a car.im a single mother and I'm starting to believe he never cared what damage this has done.please I'm doing everything I can but that alot.i have been trying to fight this on my own I know longer can I need help again this is not my fault I can not believe this is on me and not him.please please no I will not give up cause if u look I'm determined to get a car so I can work I have kids and we don't do anything because of this.please I don't deserve this at all that's alot of money..never will I do it again nor have a co signer for my self ever.ill take my chances on my credit. Thank you
|
| 01/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I finance a car through Credit Acceptance in XXXX and during the month I found that they was charging me over XXXX XXXX XXXX interest rate, then by XX/XX/XXXX XXXX voluntary return the car because of divorce reason. Then during the same year Credit Acceptance sold the car to another car dealer for more than the value of the loan principal value paying off my debt. Later during XXXX I saw in my credit report that Credit Acceptance open the account and add a balance of {$11000.00}, immediately I call them and they offer me if I accept and agree paid them {$3000.00} in XXXX days, they will remote that information from my credit and I decline the offer. I never receive any letters or phone call from them, I called a few time requesting the information about how they calculate those charges and they hang up the call. During that moment and continue as today, Credit Acceptance are reporting on my credit that this loan is close but at the end of the month they report the account open it, increase the balance and later they report to close it.
In the attachment you will see the evidence how Credit Acceptance are reporting false information, what cost me me a lot of financial problem.
|
| 11/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Purchased at XXXX XXXX XXXX on XX/XX/XXXX 4 months later at XXXX miles I took the vehicle for a oil change to the car store as well as to identify an additional problem an change was preformed on the vehicle was returned to me I made it XXXX mile and the vehicle broke down I only had the vehicle XXXX months at this time and put just less than XXXX miles when I returned it for a oil change and a possible XXXX XXXX XXXX and scheduled a appt to return the vehicle for service they car store applied for this loan and was paid a large amount of money for a vehicle that lasted 4 months I continue to pay this loan until recently and have heard nothing from the car store to justify they why they were paid and now didnt care and this XXXX XXXX struggling to make it now has no car and is liable for a loan for a vehicle I havent had since XXXX months after purchase please help tried to beg this man XXXX XXXX for any help and he continues to note this is my fault I also purchased all additional warranties to also help make sure I wouldnt be with out a vehicle I dont know what to do or ask for help but this will effect my future when trying to make any other cars or housing in the future
|
| 04/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
I XXXX XXXX was a victim of pressured sales tactics by a salesperson, I was promised that my personal information would be private and not exposed to the public at signing in XXXX Ohio at the XXXX XXXX car dealer, in desperate need for a vehicle to save my job I signed in XXXX later for the vehicle to break down for a damaged engine in XXXX causing me to lose my job. Afterwards harassed consistently by Credit Acceptance lender for Payment. I reviewed my credit just to also find that my rights have been violated According to the Fair Credit reporting Act 15 USC-1681 b section 602 A Which state, I have a right to privacy. I was very embarrassed and humiliated getting my Credit pulled by other resources. I also was violated according to Act 15 USC-1681 A section 604 A section 2 which also states a consumer reporting agency can not furnish an account without my written instructions. I wasn't aware of any Discrepancies with Credit Acceptance with other Borrowers throughout the nation. I was never informed by the dealer for other options, I too will also have to seek for legal actions concerning Credit Acceptance in the Unlawful practice between the dealer and lender. Please help!
|
| 10/28/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/XXXX, I opened an auto loan with Credit Acceptance. I agreed to pay this loan through automatic withdrawal with my bank XXXX XXXX Checking Acct ending in # XXXX for the amount of {$410.00} that was always consistently deducted on the XXXX of each without any issues or problems until I called this company on XXXX XXXX to inquire about why my account was showing up as past due on my billing statement and in all 3 Credit Bureaus. This company confirmed that I was enrolled in the " automatic deduction program '' from my bank and informed me that it was a mistake/oversight on their part. The company updated my credit report in XX/XX/XXXX with confirming that auto loan was being paid on time and in good standing but they never went back in my credit report to delete the following inaccurate information that started back in XX/XX/XXXX : My credit report showed 30days past due during XX/XX/XXXX - XX/XX/XXXX ; 90days past due in XX/XX/XXXX ; XXXX past due during XX/XX/XXXX - XX/XX/XXXX ; XXXX past due in XX/XX/XXXX and 30days past due in XX/XX/XXXX. Please note that all of the above information is inaccurate and inconsistent with the fact that I had automatic withdrawal.
|
| 11/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On several occasions, I have disputed this information on my credit report to be corrected. I took out a loan on a car with Credit Acceptance in XXXX, this account was purchased by my credit union and the car was then paid off fully. In XXXX, I was approved for another loan with Credit Acceptance and the XXXX was XXXX or so total owing when I called them to have them pick the XXXX up because I could no longer pay for it. They never updated their records after picking it up and selling it at auction, instead, my account balance goes from XXXX to XXXX after I disputed the amount owing. This is fraudulent for this company to out of the blue add an additional balance onto a balance they were already supposed to correct due to the resale of the XXXX. The balance should have gone down from XXXX from what it sold for but never did instead just noticed today when checking my credit report that now it is XXXX. I would like to have this investigated because I know a creditor can not arbitrarily add such fees to a balance that was already supposed to be corrected after the sale of this truck at auction which is what I was informed of by them after they picked it up back in XXXX.
|
| 03/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Purchased a used vehicle and financed through Credit Acceptance. In 2016 the vehicle was flooded in Hurricane Harvey. The vehicle was towed out of the water after sitting in the water a whole day. It was sent to XXXX XXXX XXXX for inspection. They pulled the wet carpet out the vehicle and broke it down for inspection. It took my insurance company 6 months to finally get to the car and they denied it stating that there was no sign of water in the car. Well if a car sits out 6 months I'm sure that is plenty of time for it to dry. From all the water lines and mold in the vehicle there was no way I was letting it go. I filed an appeal and that took months. When we went finally to chexk on the car it was gone and XXXX XXXX XXXX could not explain nor could Credit Acceptance tell me where the car was. I have tried to resolve this matter and they have yet to respond or communicate anything concerning the vehicle. I don't know if it has been sold, crushed, sent to auction or just plain destroyed. Statue of limitations and far exceeded their ability to collect and they still have this on my credit when they know the car was flooded and I have not seen it since it was picked up.
|
| 07/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I settled an account in full with Credit Acceptance Corp on XX/XX/2018 for the amount of {$5100.00}.
Credit acceptance still reports a balance of XXXX, as well as a late payment when it should be reported as XXXX balance.
I have brought this information to credit acceptance on XX/XX/18 and XX/XX/18 and they will not correct it.
I have recordings of making the payment stating that it is payment for settlement in FULL, as well as supporting documents.
When I brought the issue to XXXX they called credit acceptance, and took the information provided from credit acceptance because they said so and disregarded any supporting documents that I had sent over. This was on XX/XX/18.
I gave credit acceptance the original 30 days allotted for dispute through XXXX, at the end of the 30 days they still reported false information.
I am currently going through the mortgage underwriting process and this information immediately dropped my credit score XXXX points putting my mortgage approval in jeopardy.
I will upload any documents I have. I can also provide the recorded conversation with XXXX XXXX XXXX XXXX co, clearly stating that the payment was for SETTLEMENT IN FULL.
|
| 07/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Around XX/XX/XXXX my identity was stolen and someone purchased a vehicle from XXXX XXXX in XXXX, Kentucky. {$1200.00} was stolen from my account from XXXX XXXX and applied towards the down payment. Upon disputing the {$1200.00} taken by XXXX XXXX with XXXX XXXX. I was issued a credit in the amount of {$1200.00} because the investigation proved that I did not make this purchase. I have attempted several times to resolve this issue with XXXX XXXX and every time XXXX told to contact Credit Acceptance the auto Finance company. After several attempts and a year later I have not been capable of resolving the issue. Credit Acceptance stated they investigated my claim and that it was myself that purchased a XXXX XXXX XXXX for {$18000.00}. They have not presented me with any documentation to show that I bought a vehicle and they refuse to remove this account from my credit bureaus. I am exhausted with trying to resolve this issue and I would like to know what I should do to get this account removed from my credit bureaus. If I need to retain a lawyer and file a lawsuit against Ideal Auto and Credit Acceptance I will do that but I would prefer to know if thats my only option.
|
| 08/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchased a vehicle for what I thought was XXXX financed through credit acceptance corporation. However I did not know that my interest rate was XXXX percent which made the total purchase amount around XXXX. I purchased a XXXX XXXX XXXX used with around XXXX miles. I had to request a copy of my vehicle agreement because I didnt understand how I was paying XXXX a month for 72 months in XXXX which they never sent me the documents from the beginning. XX/XX/XXXX my vehicle was totaled. I had XXXX coverage through the lender. The other young lady insurer paid around XXXX and XXXX picked up the rest of the original loan amount before the interest rate of XXXX percent. However XXXX acceptance has been reporting missed payments and a open loan status for this vehicle ( XXXX XXXX ) and another vehicle ( XXXX XXXX ) that they also financed me for in XXXX that was also totaled and the insurance company paid off. This company has blocked my access to the account history because I contacted my state attorney general here in North Carolina about how they were doing fraudulent acts and keeping me from obtaining credit or even housing because of those false claims on my credit.
|
| 07/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I the the consumer aka the creditor have believe that i am a victim of identity fraud and have been held accountable for other false allegations. I spoke with the company about removing these alleged late car payments off of my credit file numerous times and no action has been taken place. I also spoke on a recorded conversation ( on their behalf ) and was told that I owed this debt. According to 15usc1681 this is a disclosure to the consumer ( me ) and is in fact against the law. I believe this debt falls under 15usc1681j charges for certain disclosures this contract is not signed by me the contract states that all documents are signed by me and the dealership with signature, everything is typed and electronically noted without my permission.Also even on the contract it says that the contract was wrongfully noted i have proof from the contract itself which is also considered tampering which is against the law. Lastly the contract states that I have the ability to dispute or resolve this issue. I am not a lawyer or attorney and neither am i making threats but under 15usc1679g any person who fails to comply with my request as the creditor will be held accountable.
|
| 09/09/2022 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
REPOSSESSION DEFICIENCY DISPUTE This account CREDIT ACCEPTANCE CORP acct # XXXX, has violated my rights. Under the laws of the state of TEXAS UCC 9.506 and State RISA and MVISA statues a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhere to. Please provide copies of the legal notices and proof of the commercially reasonable3 manner of the resale of the subject vehicle. If no such proof is provided within 14 days from receipt of this notice, the alleged claim of a deficiency will be considered null and void, and any continued activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA. In addition, if you singularly or severally fail to comply with the above requests, I reserve the right to seek damages against all parties, under all available State and Federal statues and UCC 9 REMEDIES.
Also, Section 16.004 of Texas Civil Practice and Remedies Code, states ... .the statue of limitations on debt in Texas is four years. And this account is over 4 years old, so it must be removed.
|
| 11/05/2019 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
Servicemember |
|
In XXXX, we filed chapter XXXX bankruptcy in the Federal Courts of XXXX Indiana. After the case was filed, Credit Acceptance pationed the court to have the vehicle returned to them. The vehicle was in the state of California, they were told where the vehicle would be and to pick it up. A week went by and the bank did not pick up the car. The apartment complex where the vehicle was, had the vehicle towed. The company that towed the vehicle tried for many months to contact the bank to let them know he had the vehicle. The person that towed it put a mechanic 's lien against the car for towing and storage fees. After the required time the person that towed the vehicle had the state of California crush the car. Credit Acceptance never made an attempt to secure their interest after pationing the federal court. Now in XXXX, Credit Acceptance brings a debt garnishment suit to the state of Wisconsin and is given said garnishment for a debt that was suppose to be settled in federal court. They are garnishing my check for the balance owed, even though they never secured there interest in the pation that was given in federal court. Our bankruptcy case was dismissed in XXXX.
|
| 06/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My XX/XX/XXXX credit score plunged 40 pts due to payment status changed to ( negative past 180 days for the period of over a year ) on Credit Acceptance reporting. Within a week I disputed with XXXX, XXXX, and Credit Acceptance including a copy XXXX report from both bureaus of on-time payments for the negative days recently reported. Credit Acceptance has been on-going with consistently changing to inaccurate information. XXXX has corrected information accordingly however, my XXXX report remains the same ; Dispute dates with both bureaus are XX/XX/XXXX and XX/XX/XXXX. Additional incorrect information on reporting as follows : REMARK added regarding late payments, Payment status, balance due and initial open date. My main concern at this point is the negative remark and invalid late payments reported. Balance due of {$450.00} increased by {$240.00} on XX/XX/XXXX, after receiving the previous dispute. I guess this was a retaliation? I refused to pay the {$450.00} because it was paid by XXXX XXXX XXXX, after an accident and the remainder balance was covered by GAP.
Note : other documentation is available upon request and has been submitted to bureaus and debtor.
|
| 08/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On my credit report in XXXX the company began reporting my account as delinquent and placed it in collections/ charge off. In XXXX after consistently reporting my account as a charge off collection, they began reporting the account as open and late XXXX days. Since XXXX they have been reporting it monthly as a XXXX days late which continues to hurt the chances of my score rising and has had a greater impact on my score verses when they were reporting the collection/charge off. I have not consented to any payments or provided any payments since XXXX and have had no contact with them or any representatives of theirs. Nonetheless they have began reporting as if I became delinquent at a later date, which has not only significantly impacted my score monthly but has also lead to the statue of limitations to be extended by XXXX years. This account was suppose to be deleted in XXXX and is now scheduled for deflection in XXXX. Thats almost XXXX years past the start of the loan and the last actual payment made towards the loan. I have disputed but continue to be denied although I have prof of the account showing collections and chafed off during the years XXXX, & XXXX.
|
| 10/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I fell behind on payments in XXXX of XXXXMy payments were XXXX a month. The car was repossessed in XXXX of XXXX. I had to pay around XXXX dollars ( but was past due XXXX months including XXXX to be around {$2500.00} and XXXX a month late fees to be a total of {$2500.00}, They have around XXXX past due ). I asked about a payment arrangement to get caught up but they never really gave me one. They stated that I needed to pay XXXX at the end of XXXX. I missed that payment date but paid XXXX the XXXX week of XX/XX/XXXX and another XXXX at the end of XXXX. I continued to pay as I could and ended up calling them in XXXX of XXXX to set up a payment arrangement as by that time they had me past due {$4300.00}. The advised me to start paying XXXX every XXXX weeks. I continued to pay and as of XXXX I am still past due {$3700.00}. The offers they are giving me dont seem to be paying off the past due balance at all. Even with a few payment not being the total amount it never seems to pay off the past due amount. They can never give me an explanation or what they do give doesnt even make any sense. The balance started out at XXXX balance now is XXXX. Thank you in advance
|
| 01/06/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
Servicemember |
|
This is back in XXXX XXXX Virginia where me and my wife were going to check out a dealership called XXXX XXXX that was sending advertisements in the mail. We were gon na trade in our car for a more newer one. We were given an offer for them to buy our car and sell us a newer one. But at a much higher price. We did end up signing some paper work for them to see my credit score and see what they can do. Was n't good enough so we wanted to leave. They keeped pressuring us to do it and to use our credit cards or to contact family for money. After six hours trying to leave we had enough and told them no and asked for our keys back. They did not look happy. A day or two goes by and I check my credit score showing it went down about 35 to 40 points because I had two hard pulls from two different creditors for the used vehicle loan. It said I was denied when I did n't even go through with the dealership. Oh they also had me try to get a loan from XXXX so I also have that on XXXX credit score. Three hard pulls on the same day. One from XXXX XXXX, another from XXXX XXXX CO, and the last one from XXXX. All on the XXXX XXXX 2017. There is no amount because I was denied.
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
" In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681. Section 602 states I have the right to privacy and Section 604a prohibits furnishing an account without my written instructions. Under 15 USCS 1666b, a creditor may not treat a payment as late for any purpose. Please immediately remove this inaccurate, unlawful late payment from my credit report. " According to 15 USC 1681s-2 it states this. ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.
This is unfair and if they are doing this to me imagine who else they are doing this too.
Can you fix
|
| 08/16/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I got my vehicle loan through credit acceptance in XXXX of 2019 before Covid hit. When everything shut down I immediately called Credit Acceptance and spoke with a representative who assured me that my car wouldn't be repossessed and I was directed to call them when I was financially stable enough to resume payments. I was never given anything in writing that my vehicle was being repossessed, and I never received any correspondence from them stating that my loan was in default. They sent a recovery company to pick up my vehicle in the dark of the night and no paperwork was left explaining what had occurred. I thought my vehicle had been stolen. They waited over a year to report anything on my credit report then all of the sudden I get a notice that my credit score dropped over 100 points and that my car was being sold unless I was able to pay the past die of {$10000.00}. The crooked sneaky way they went about it has absolutely ruined my credit due to absolutely no fault of my own. It's not fair and should be removed from my credit report. Credit acceptance is a very bad bad company to deal with and I wish I had never gotten duped into financing through them
|
| 01/03/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
XX/XX/XXXX I spoke to the company that I finance my vehicle, at this time they told me that my vehicle was paid off, that was a relief to me cause honestly I wouldn't hear from them again.. I even made a few extra payments just in cause there was those little fees A total {$600.00} more. On XX/XX/XXXX at about XXXXXXXX XXXX I saw a unmarked truck back into my driveway, and drugged it out of my driveway, ( my wheels were locked and my wheels was turned to the left ) He continued to pull it out of the driveway doing damage to the driveway. about XXXX worth plus {$1500.00} to my front end of car. The company wont give me a number to the the tow company to file charges on. Credit Acceptance Cooperation has not sent me anything between XX/XX/XXXX to XX/XX/XXXX No mail, No Emails, No Phone calls I want these people to be stopped with what they are doing, they are ripping people off with high interest rates, percentage rates are way to high at 29 % XXXX I have already paid twice has much as the car is worth over XXXX With the percentage its to high and they are taking advantage of people with this rate.
IT NEEDS TO STOP Credit Acceptance Corp. is a BIG RIPE OFF
|
| 04/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I financed a XXXX XXXX XXXX in XXXX of XXXX, the first day of having the vehicle, my rear passenger side door handle fell off and two over head handle bars in vehicle interior, within the first two months of having the vehicle, I replaced the whole front suspension, all 4 brakes and rotors, two sensors, three engine mounts, and the door handle. When I went to purchase the vehicle, the person selling me the vehicle, didnt not give me any information on the vehicle, did not offer me gap insurance or say anything about GAP insurance before I signed contract, he just gave me the papers to sign, showed me were to sign, did not give me adequate time to read the contract and took my money with little information on anything and he would not answer any questions I had. He had a normal two hour process done in less than 15 minutes. My car was financed at {$7100.00}. My interest is {$4400.00}. I got an appraisal on my vehicle and was told my vehicle is worth no more than {$1300.00}. I feel like I was scammed into a lemon vehicle that will not last more than a year or two at max and in a possible accident, I will be left with a high interest car loan and no vehicle.
|
| 08/05/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
Servicemember |
|
This company uses harassing tactics to obtain payment. They call repeatedly during the day. They have called me in excess of 8 times on a sunday. They even harass on holidays. They agreed to change my due date for my repayment schedule and it was never adjusted. The company stated they only extended a courtesy for that time being. Which was completely false. An associate clearly asked me was there a better day throughout the month that would be easier for me to make my payment. I replied yes. We both agreed on the XXXX of the month. When I brought this up on one of their numerous harassing phone conversations they refused to pull this particular call and I was told that was only a one time courtesy, which was false. They called me 6 times on the XX/XX/22. I receive up to an excess of XXXX calls from them daily and these calls begin on the XXXX of the month before what would normally be considered close of business, XXXX pm and continue every single day until payment is made. They wont even give it XXXX hours after payment is due to begin to call. This is causing undue stress and Im in the process of obtaining legal representation to stop this harassment.
|
| 05/10/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I bought a used car from Credit Acceptance back in XXXX of 2000 and I had the car for three months until they came and repossessed the car without notice. I got a letter from them telling me that they repossessed the car because no payments had been made on it which I didn't know because I never had use of the car, another person was using the car all this time. After I found this out they said I could get the car back which I tried to do several time but they never told me where the car was at so I could get it back because I had made payments on it myself. I came to find out that car was down state where I could not get it because I have no way to get it and they said that they didn't have no way to get to me. I have as of lately found out that the car still has not been sold and it is at a repossession dealer near me but I can't find out where it is.
Since they have done this it is on my credit report which had and is making it hard for me to get a place to live so I ended up living in a homeless shelter for nine months. I need a car badly but I don't want to get it through them again. Can you please resolve this problem for me.
XXXX XXXX XXXX XXXX
|
| 04/22/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I have a Volkswagen Jetta XXXX XXXX. When I got the car XX/XX/XXXX the car was having problems with the transmission. I took it to a dealer and they checked to see if I needed oil, or a new transmission. The guy that looked at the car had said the car was n't worth the money that I was going to put into it. I called the place where I got the car from which is XXXX XXXX XXXX. I spoke with the owner, I told him just what was told to me. The owner response was its nothing he could do about it because it was included in my 90 day warranty. My warranty was still active. I called Credit Acceptance and asked them what to do. They told me it 's nothing that they could do. I continued to pay on my car. I still drive the car because that 's the only transportation I have to and from work. It 's been two weeks today XXXX XXXX XXXX since I 've drove my car because it wo n't crank. It wo n't do anything. I had spoke with Credit Acceptance again and they told me that we could work out a way for me to make my car payments. I told them I could I pay on something I ca n't use. It 's been very stressful and just nerve wrecking not being able to work how I 'm supposed to.
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : XXXX XXXX XXXX XXXX Account name : # XXXX XXXX XXXX XXXX Account name XXXX XXXX XXXX XXXX Account name : XXXX XXXX XXXX Account name # XXXX XXXX XXXXXXXX XXXX XXXX Account name # XXXX XXXX XXXX Account name XXXX XXXX XXXX XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 06/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a loan with credit acceptance ( acct # XXXX ) which is up to date. The loan was both in my husband and my name. My husband totaled the car, and his insurance company, XXXX paid {$10.00}, XXXX on XX/XX/2020. I called and spoke to a representative about the remaining balance in the beginning of XXXX and requested that my credit score be updated within 30 days. Afterwards I made arrangements to pay off the balance of the loan and made a payment of {$480.00} on XX/XX/2020. This brought the balance current. The representative stated that my credit score would be updated by XX/XX/2020 to reflect the current balance. I checked my credit report with all three agencies and it is reflecting a balance of {$17.00}, XXXX Credit acceptance requested an additional 30 days to correct the balance although I stated that I am aware of my rights as a consumer and that the company legally has 30 days to respond to correspondence/communication regarding accurate account balances. I spoke with XXXX, XXXX ( supervisor ) and XXXX in the corporate office, whom requested that I just keep calling the company until I can reach someone from their credit reporting division.
|
| 03/09/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
ATTENTION TO CREDIT ACCEPTANCE CORPORATION I AM SUBMITTING THIS INFO AS THIS ACCOUNT is a result of identity theft I have not done business or opened any form of account with this company. I reached out to this company back in XXXX in regards to remove this from my file as they sent information they received to open this account which was not done by me or belong to me. I am seeking for this account to be removed from my file in the amount of {$7300.00} does not belong to me. This account was fraudulently opened through this company CREDIT ACCEPTANCE CORPORATION in XX/XX/XXXX an has been reported to the FTC and authorities as Identity theft. My information was stolen and utilized by someone else claiming to be me utilizing whatever tools needed to acquire ( SOME FORM OF LOAN ) In I have submitted all of my personal information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft. All information submitted is said to be the rightful information needed to resolve this matter.
|
| 08/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I had taken out an auto loan in XXXX and i had purchased gap coverage. When the vehicle began totaled they tried changing the term of the agreement stating that because the loan was behind on payments the gap coverage doesn't cover the whole loan. Which I don't understand because gap insurance wasn't purchased through them. On XXXX XXXX I had a vehicle become totaled by a accident. I provided all necessary information to the financial institution credit acceptance to process for GAP. The company came back a month and a half later stating they received the payment for XXXX they paid {$7900.00} and gap only paid {$5300.00} leaving a balance of {$3400.00}. We asked several times in XXXX why was there still a balance when we had GAP they said because the vehicle was behind on payments and GAP wouldn't cover the whole thing. We reached out to the GAP company to find out why only a portion was paid. They stated they paid what the finance company reported to them and would have paid the entire amount, but was only given {$5300.00} which they paid. In XXXX they sent the account to a law firm for collection. We have been unsuccessful in resolving this issue.
|
| 06/12/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I financed a car back in XXXX with Credit Acceptance Corporation. I called and got a payoff amount and the physical address to send the check to because I had secured refinancing through my credit union. I obtained a payoff amount for {$6400.00} on XXXX XXXX, XXXX. My back mailed a check for {$6500.00} plus dollars on XX/XX/XXXX, which was right in the the 10 day payoff period. The checked was cashed on XX/XX/XXXX. I received a call from a young lady from Credit Acceptance Corporation in XXXX, MI who identified herself as an operations manager. She asked me was it a mistake that a check was sent for that amount. I replied no stating that was the payment amount and they the loan had been picked up by my credit union. She then told me that the payoff amount was incorrect and I owed {$4000.00} more dollars. I explained to her that I had the paperwork from Credit Acceptance with the payoff amount on it. I insisted on giving her my credit union 's number but she said that she could not speak with them and she could only speak to me, which sounded very strange. Can you please look into this matter because they seem to have some subpar business practices.
|
| 12/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
My husband ( XXXX XXXX XXXX and I ( XXXX XXXX XXXX were looking for a bigger vehicle in XX/XX/XXXX. Went to XXXX XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ) for help. XXXX was the dealer who help us. XXXX XXXX got us in XXXX XXXX XXXX.
They want {$3000.00} down. We had nothing to put down. They had us set up a payment arrangement and let us leave with the car. Well about 2 weeks or so I told we can not afford the down payment. They told us to bring back the car which we did. I thought was the end of the loan. Well Credit Acceptance started reaching out to collect a payment.
They said the loan was still active. I explain everything to Credit Acceptance and they said all that was needed was for XXXXXXXX XXXX to confirm the car was there. XXXX XXXX refuse to do so and made a bogus contract that was electronically signed with forged signature from my husband and I. The contract appeared to be sign on XX/XX/XXXX via electronically. If you look into ips address you will find to location of where the bogus signatures came from. We never signed any contracted outside of payment arrangements. We got no paperwork that would have come with vehicle.
|
| 11/14/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
In 2009 my purse was stolen and it contained all my personal information ( driver 's license, social security card, birth certificate and all my children 's personal information ). When i got my credit report there were things that i didn't do. I contacted credit acceptance about a car loan/lease that appeared on my credit report. I explained that I am a victim of identity theft and the loan/lease was opened fraudulently by someone else that is using my identity, I sent in proof of my identity theft. I sent a police report, affidavit from Federal Trade Commission, affidavit from DMV, and a statement from me explaining the situation.I have several attempts to rectify this situation and it's still here affecting my credit. It's affecting my life and i didn't even do it. I have never applied or accepted and loan/lease from Credit Acceptance, so it should be removed as soon as possible. My credit report says the amount is for {$14000.00} and the account was opened on XXXX XXXX. I have knowledge of this account because i have never applied for any loans. After call after call and letter after letter, Credit Acceptance will not do anything.I need help.
|
| 05/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In accordance with the XXXX XXXX XXXX Everything has to be 100 % accurate on my credit report. The Credit bureaus stated my account was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate, date of last payment is inaccurate, past due amount is inaccurate, account type inaccurate. This ground for removal they also violated my rights under 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions .I send to them a dispute to verify it which they said it accurate which was not and they illegally change all the information soon as I send them the inaccuracy. Which by the laws should be deleted. The company should be charge for those illegals activities, I'm sure many people are victims by those illegal activities.THEY violating the credit reporting laws. WHich they violating the laws in front of all the XXXX credit bureaus and they still gave them the power to remain on my credit report which is unfair.
|
| 02/26/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
My vehicle at the time was reported stolen in early XXXX and settled with insurance which paid only blue book value at the amount of {$4600.00}. At this time, Credit Acceptance was showing a remaining balance of {$4300.00}. I'm not denying there was a balance. I am denying this account being OPEN. They are reporting an open account on my credit and adding monthly fees as if I am in possession of this vehicle still. Although they updated amount of remaining balance in XXXX oXXXX XXXX as {$4300.00}, they reported a remaining balance of {$4200.00} in XXXX of XXXX. That amount remained the same until XXXX of XXXX which at that time was listed as {$5100.00}, which an additional total of {$860.00}. Every month after it has been additional amounts ranging from $ XXXX {$70.00} in different amount each month up until the current month, now showing I owe {$5600.00} as of this month. I have disputed this account and amounts a few times from different credit sites and they seem to continue to report this account as being open. I would like it to appear as closed as it is a closed account. I can not get my credit score under control because of this company.
|
| 04/27/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
On XXXX XXXX , XXXX I purchased a car from XXXX XXXX XXXX XXXX XXXX in XXXX , VT. Said car was financed thr ough Credit Acceptance Corp. out of XXXX , MI. My finance contract had the purchase price minus my down payment, but also included fees for the extended warranty and for th e GAP Protection. On XXXX XXXX , XXXX I re-financed my car through my local credit union and a check for the payoff amount was sent t o Credit Acceptance Corp. That GAP protection was issued by XXXX XXXX XXXX XXXX and I was told by them that the protection was cancelled and there would be a partial refund issued. I then spoke with a customer service agent at Credit Acceptance an d was flat out told that there would be no refund issued to me on this. My contract has me paying for the car, the financing, the warranty AND the GAP! My refinance took care of the pay-off. So I should be entitled to that partial GAP refund because I 'm the one who paid for it. Credit Acceptance Corp., is re fusing, actually they are just telling me that there will be no refund issued to me for the GAP period, end of story, sorry! BS
|
| 07/18/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
I have further looked into this debt being reported as my debt on all three bureaus and on the three different bureaus the reporting is vet different as if someone is trying to continually make this a new debt that I will not assume as my own as it it a result of identity theft, 1 XXXX has this debt listed as XXXX negative payments with one on time payment being made in XXXX. It is also being reported as 76 % of the debt being paid. That is not true I had no knowledge of this debt until XXXX of XXXX when I reported the identity theft on this account.
2 XXXX has this identity theft debt listed as 26 negative payments with 3 on time payments in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX again stating 76 % of this debt has been paid off.
3. XXXX has this identity theft debt reported as 16 negative payments with again 76 % of this false debt paid off and 4 on time payments XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
Finally if this were a valid account belonging to me wouldnt there have been a repossession long ago?? This is identity theft and I will pursue all action necessary to remedy this situation with Credit Acceptance.
|
| 05/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I am currently faced with payments for a car, financed through Credit Acceptance, that is more for the car is worth, and more importantly, more than I can afford. I've asked this company several times to refinance for a lower payment while I was in good standing because I calculated what was going to happen BEFORE IT IS NOW HAPPENING, but I was denied every time. I am highly upset because due to COVID I was only working part-time, and therefore had a lower income. This Company claims it's phone calls are recorded, but have yet been able to speak to someone who has reviewed my complaints.
Every time I ask for a refinance, my claims have been denied and now I'm faced with a bill that is extremely difficult to maintain for a car that is not worth the payment!
My car was repossed XXXX XXXX, XXXX, and then repossed again XX/XX/XXXX. Both repossessions I was able to get my car back, but this car has created a hardship for me to maintain it because the interest rate continues to go up, whereas I am now paying double a month for the same car. I have asked several times for this car to be refinanced to get a lower payment, but each time I was denied!
|
| 01/12/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The above account does not belong to me I am a victim of identity thief Under 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than XXXX business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these terns IMMEDIATELYI These accounts should not be furnished on my consumer report as they are in VIOLATIONI1! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agerxy may furnish a consumer report under the following circurstances and no other : ( 2 ) in accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates, I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer, NO CONSENT IS IDENTITY THEFT, As a copy in demanding the deletion of the accounts listed IMMEDIATE Credit Acceptance
|
| 11/21/2023 |
No |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I had a XXXX on or about XX/XX/, I had to go on FMLA leave from my employer due to my untimely health event. While you are on FMLA you do not earn your paycheck but your job is secured. I phoned Credit Acceptance requesting a difference and or any way they could assist. I was vehemently denied any assistance on my monthly payments, and told they don't offer those programs. I began working again on XX/XX/, however, I was demoted, and reduced to part time, with restricted hours, which is already being addressed by my attorney and employer. I have been making payments on my vehicle on a bi-weekly basis, attempting to " catch up ''. I have received 8 to 10 phone calls daily from credit acceptance, some after XXXX XXXX. These are threatening phone calls, and excessive. This is not helping my recovery, but instead is causing undue stress to my health conditions. I have requested intermittent FMLA from my employer as other health conditions have been exposed by the initial health event. I do not need or invite their continued harassments when I have been attempting to get caught up on my finance loan. These business practices should be investigated.
|
| 02/11/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
Back in XXXX of XXXX I excitedly purchased a XXXX XXXX financed through Credit Acceptance. I was told that my truck would be {$19000.00} which seemed like a fair price considering the truck was beautiful and In wonderful shape. I signed papers digitally saying this and then once I received my copy there was an extra {$10000.00} for a finance fee that I honestly had no knowledge of. I was not aware of this so now Im paying {$29000.00} plus for a XXXX I never would have done that I was told my payments would be {$600.00} but not to worry it would go down with down payment lies and car broke down less then a month. Contacted dealership and they pretended like they didnt know what I was talking about everything is as is so I was stuck. I told my family and friend with no reveal I just seen the lawsuit and realize that I am a victim of the lies and deceit on both the dealer and the financial dealer. Im just stuck and my transmission just went out so I had to hustle and make kids go without to get {$4200.00} for a transmission on a {$30000.00} XXXX XXXX really sickened Credit acceptance should be shut down so many ruined lives and credit scores.
|
| 01/23/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
My car have been repossessed after I was in an accident involving a deer. I got it fixed but XXXX XXXX was threatening me that they was gone take me to court if I didnt come up with XXXX for the car that was repossessed. XXXX XXXX trying to make me pay for the car that they repossessed when I dont have that car anymore. My car note was XXXX now Im paying XXXX for my new car note but I need help with the lease and trying to get my tag and insurance as well. Til this day Im still getting letters in the mail from XXXX XXXX saying if I dont come up with the XXXX theyre tryna make me pay for the car they repossessed then were going to settle everything in court. I also have another gave thats under credit acceptance and not too long ago about a week or XXXX ago they came to my house and pulled my car without me knowing anything saying that I was late on paying my car note when I wasnt late at all. Then they tried to put my car up for auction and told me that in order for me to get the car back I would have to pay the XXXX upfront the same day as they took it or else I wont have that car anymore. I ended up paying XXXX just to get my car back.
|
| 06/13/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I was a victim of blatant predatory lending by Credit Acceptance Corporation. They charged me 22.99 % interest for a car loan, which is very high but due to my less than ideal credit and not understanding the contract I signed. Later while working with a Financial Coach at a non-profit we looked at my loan and vehicle. He pulled the XXXX value on the vehicle and we found that the vehicle with a clean retail is only worth {$5700.00}. I paid {$9100.00} for the vehicle and by the time the loan is paid I will have paid {$19000.00}. A lender should not give a secured loan for a vehicle to a customer with less than perfect credit ( or anyone ) with almost a 160 % LTV. The whole transaction is predatory but the aspect of the lender giving a loan for 160 % of what the vehicle is worth is the aspect that seems completely unlawful and undeniably predatory.The loan was signed in XX/XX/XXXX, and we pulled the XXXX value ( bluebook value ) on XX/XX/XXXX only 6 months later. The car would not have depreciated in value very much in those 6-months, especially with an already older vehicle. We used the millage of the car when it was bought in XX/XX/XXXX.
|
| 05/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had an account with Credit Acceptance Corp. in XXXX Michigan for a car loan. I fall behind with the payments and they repossessed the car in XX/XX/XXXX. In XX/XX/XXXX i contact the law firm that they use to sue me and offered to pay a reduced amount of {$1000.00} dollars to settle the case. The lawyer said that they have to contact their client to see if they will accept that amount. Couple days later i contacted the law firm and they told me that the client said they will accept no less than {$1400.00} dollars to settle the account so i agreed and paid that amount the same day anyway i received information in the mail from the law firm and the court saying that the account is paid off and settle and the case against me was dismissed but Credit Acceptance Corp. havent report to the credit agencies that the account is settled. I contacted them in XX/XX/XXXX and they told me they were waiting for information from the court so i told them i received mine in XX/XX/XXXX them the lady said oh they have received the documents and they would update the information with the credit agencies no later than the XX/XX/XXXX and until now they havent.
|
| 12/09/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I settled an auto repossession debt from 2010 ( i gave the car back because it stopped working because it was a flood damaged vehicle from Hurricane XXXX ). I paid the settlement amount to Credit Acceptance and they acknowledged receipt, and that the debt has been settled. The problem is I am trying to purchase a home and I need to have my credit report updated ASAP to reflect this information and Credit Accept refuses to release the information to XXXX XXXX. Despite the fact that I have authorized them to release the information. Every time XXXX calls them they refuse to release the info and I am told by the credit report people that Credit Accept is refusing to respond to electronic requests to update the information. This does not seem fair especially in light of the fact that the automobile was defective in the first place, and they said they would accept the car back to satisfy the debt ( but then they wound up putting a collection on my credit report ). When i call Credit Acceptance to complain they say they will cooperate with XXXX, but when XXXX calls they refuse to cooperate. I feel that Credit Acceptance is acting in bad faith.
|
| 01/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit acceptance I got a vehicle from XXXX XXXX I was only allowed to get this one vehicle I had a car through them and it got totaled gap insurance said I had to go through XXXX XXXX If I wanted to get a car not sure how true that is I was desperate needed a car so I got the XXXX I had to put a lot down on it then they send me a letter saying I have to pay the XXXX that they couldnt get from gap insurance I told them I wasnt paying it its already been 4 months so they said they would take me to court for the money I told credit acceptance to come get the vehicle it was broke down and I was able to drive it for a couple months after I got it they just came and got it after me telling them 7 months ago to come get it they sent me a letter saying they took it to auction I said how much will I have to pay she said we didnt take it do you want the car back I said if I wanted the car I would of kept it she said well do you know someone who wants to take over the payments no maam I dont she said well you have to pay us XXXX what why do I have to pay that and you guys sold me a lemon she said take that up with XXXX XXXX we just did the loan
|
| 11/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I paid this account off via settlement with two payments on XX/XX/XXXX and XX/XX/XXXX to Credit Acceptance 's third party collector XXXX XXXX XXXX XXXX. This company has since forwarded the payments over to Credit Acceptance last month. As of today, XX/XX/XXXX I still have not received a {$0.00} balance letter from Credit Acceptance. I have called and placed verbal authorized twice now for the three credit bureaus to call and verify the balance. XXXX calls and gets a {$0.00} balance. XXXX calls and speaks to a XXXX and gets a no the balance isn't updated and the file is with their legal team. XXXX speaks to a XXXX and she says no authorization has been placed. Again I've placed specific authorization with specific names from each bureau that will be calling TWICE. I want my {$0.00} balance/ settled letter as this was a ton of money I paid out to settle this account. I am being told that home new home closing set for XX/XX/XXXX will now be delayed due to this and that I may have to switch to another home! Again I paid this out on XX/XX/XXXX & XX/XX/XXXX. This is ample enough time for me to get an updated letter from Credit Acceptance.
|
| 03/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i disputed once with the credit bureaus in which i received a letter saying this debt
was verified. I then reached out to credit acceptance corp a
nd they say it is validated ... .How can this account be verified and validated when there are tons of inaccurate information being reported? I have attached a copy of the contract they sent with the obvious different spelling of the name similar to mine. i have never lived at that address either.
i am attaching a copy of both letters.
This account is reporting on XXXX and XXXX ( XXXX deleted ) with 2 different dates of last activity XX/XX/XXXX and XX/XX/XXXX this account has been reaged.
And account type reading as an auto loan when in fact it should read credit sale.
I have attached a copy for your review. these are clear violations and there is no possible way they conducted a proper investigation as required by law.
i also contacted the credit bureaus pertaining to XXXX XXXX as they are reporting a tradeline tied to this account they also stated that this is verified. i am attaching a copy of the letters sent to them. There are multiple violations and inaccuracies reported.
|
| 08/04/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In accordance with the fair credit reporting everything has to be 100 % accurate on my credit report. I contacted credit acceptance on XX/XX/2022 for a debt validation response however credit acceptance failed to respond back to me. attached is the letter. I also contacted XXXX with multiple debt validation letter in which on XX/XX/2022 XXXX stated my account was properly investigated from the dispute of Credit Acceptance Corporation XXXX XXXX XXXX In which i submitted the debt validation verification on XX/XX/2022 but how is that possible if the open date is inaccurate, the last date reported is inaccurate, the date last active is inaccurate, the date of the last payment is inaccurate these are multiple violations and this is a ground my removal under my rights 15 U.S.C. 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A section 2 : according to fcra any furnished info can not be used without my written instructions. Also the credit acceptance and experian is taking or took more than 30 days to my debt validation investigation letter from that I submitted to Credit Acceptance Corporation and XXXX.
|
| 02/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This dispute is to start an investigation regarding unauthorized and/or possibly fraudulent information which is certainly unproven to be compliant with proper reporting guidelines of credit inquiry ( ies ) and/or credit account ( s ) reported by furnishers on my transunion credit report. XXXX XXXX I was never a student at this school or any related institution. Further there shows to be an account showing XXXX XXXX XXXXXXXXThis account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the CDIA. Therefore, please remove this account. CREDIT ACCEPTANCE CORPXXXX Is inaccurately reporting past due balances on all credit reports as being 120 days late. Payment is current and has been reporting payments received and the amount but still showing as if the account is past due.
|
| 06/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XXXX XXXX, I paid off in full my XXXX XXXX XXXX that I was the co-signer on with my now deceased mother, XXXX XXXX. I mailed the check in and by XXXX XXXX the check cleared. I paid the total balance of {$12000.00} to Credit Acceptance. I received a lein release letter sometime in XXXX and by the end of XXXX the account was considered as closed and paid in full on my XXXX and XXXX credit report.
For some reason, it never cleared on my XXXX. I filed XXXX disputes to say that the account was paid XXXX denied the dispute. I called Credit Acceptance and they stated that the information was shared with the credit reporting agencies. I called XXXX and their advice was to file a third dispute. It is currently showing that I am XXXX days late although I have paid it off in full and the accounts has not been reported since XXXX XXXX. ( According to XXXX XXXX ) I am not sure what to do. Please note that Credit Acceptance misspelled my street name. It should be XXXX XXXX, not XXXX XXXX. I have uploaded XXXX files to prove that I have paid my debt to Credit Acceptance off in full. Their phone number is XXXX. My account number is XXXX.
|
| 11/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Vehicle ( XXXX XXXX XXXX ) was repossessed XXXX XXXX Credit Acceptance Corporation ( Creditor ) continues to report to my credit reports as an open account.
Vehicle was purchased for {$7300.00} in XXXX, AZ in XX/XX/XXXX. After interest and fees the overall cost of the vehicle was {$9600.00}. Credit Acceptance Corporation reported XX/XX/XXXX that my remaining balance is {$15000.00}.
I have reached out numerous times via letters and phone calls and have received no answers or solutions to this problem.
With the corruption that their prior CEO was just found guilty of and the millions of dollars in pay outs they were forced to pay, this is clearly a company that isnt trustworthy and will manipulate the public to achieve a financial goal.
The account you are reporting is identified as a ''repossession, yet you continue to report late payments. Since the vehicle is no longer in my possession, it would be impossible for me to default on payments after the fact. I have the right to an accurate credit file and discrepancies like this are unacceptable. Please immediately remove this account in its entirety from my credit file.
|
| 11/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
My boyfriend gave me power of attorney to speak to this company so I could pay off the truck, I've been trying for 6 months to get someone to speak to me even sent them a copy of paperwork twice and they are saying it's not good enough. I had the money to pay it totally off twice but had to spend it on trying to fix me something to drive till I figure it out. Now it's gone, they got it. My POA says unlimited. At first they even made arrangements and said after court we'd figure it out then they just refused to talk to me, I'm on his paperwork as someone to speak with as well. Why would I make payments if I had the cash to pay it all. I've been harassed so much from this company and it's caused me a lot of stress, calling all hours, beeping in my other line as I'm speaking to them only to say they won't speak to me. Now they want me to call them? I have no concerns.I expect the truck back or at least my tire/wheels and other accessories After the stress they put me through. They took full advantage of this situation in my eyes.Ive already spoke my concerns now they need to address the problem. The XXXX is involved now as well
|
| 10/26/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The wage garnishment is from an auto repo in XXXX from Credit Acceptance Corporation.
I had a judgement against me in XXXX. I could not pay as I was back on SSDI. In XX/XX/XXXX I received a letter from an attorney, XXXX XXXX XXXX XXXX, delivered regular mail not certified stating that papers were filed to have my wages garnished. This was the first time I ever heard from this attorney. Around the XXXX of XXXX I received notice again by regular mail, dated XXXX from my employer 's payroll service XXXX stating my wages were going to be garnished for XXXX by deductind 25 % from each check. I never received notice from the lawyer or the Sheriff Office. I have custody of my XXXX grandchildren and I am head of household. There is no way I will be able to pay my bills and provide for our basic living needs. Also, I work for a corporation who subcontracts for XXXX [ XXXX and XXXX XXXX ] a XXXX XXXX who has a difficult background check to pass, which I have not cleared yet. Financial obligations are part of the background check, with that being said I am concerned about being cleared with this wage garnishment.
I may loose my job.
|
| 12/05/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I obtain a vechile and credit acceptance was the finance company. I came upon hard times and car was reprossed I spoke with company who was selling the car to XXXX XXXX auction and I could pay the reprossession fee and fee at the auction to get the car. I did just that and got the car to get pulled over and was told that car was no longer within my name so I called Credit Acceptance who sent me all the information I needed to get the car back in my name and then came a repossessed the car with no knowledge of the car was and would not response to my request of knowing where the car was located and then I got told they took car back and since it was out of my name and gone was not my responsibility. Now in XXXX they sent me information stating they were going to garnish my check but no follow up date on the court date then in XX/XX/2023 I got my check and found out they are taking XXXX every XXXX weeks equaling almost {$600.00} out of my check affecting my income. I went to get another car and now I am running into issues because of their false information and is now affecting more than it should placing me in hardships.
|
| 08/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
A sub-prime lender I am having problems with a warranty issue for a vehicle loan. Marked me 30 Days late on my account. This only occurred when I have a current dispute with a warranty I am trying to get refunded. Which i reached out to the dealer for possible Fraud.
I have submitted my bank accounts statements as to when the payment was made. XX/XX/XXXX was the due date. Which was a Saturday. They posted my payment on Monday the XXXX. Or I believe they may have said the XXXX. In any case I paid on the XXXX.
I do NOT have one late payment to that account. Nor do I have any late payments on my credit report for any account I have. All my accounts get paid on time. The balance in my checking account was more than 50 times the amount of the payment. The funds were available.
They refuse to correct the 30 days late and it is causing major financial difficulties.
My score went from XXXX to XXXX. From that one FALSE late payment in that account I am disputing. This is unfair. Especially during a pandemic I am struggling to keep everything current and they are falsifying or not taking the time to research the paid item.
|
| 09/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I paid my car off on XX/XX/XXXX with Credit Acceptance Corporation. I had a refund of {$730.00} coming to me. I called XX/XX/XXXX as I had not received it. They stated they saw the check hadnt been cashed but I would have to wait 30 days to ask them for new check. On XX/XX/XXXX I called again as I still have not received refund check. They said they would submit new request for check to be sent. I called today, XX/XX/XXXX as I still have not received a check. They stated that today they sent over for a new request and would have to wait until they could verify a check they said they sent has not been cashed. I asked when I spoke to them XXXX that they said they were submitting a request and that now they are saying they just sent that request to another department today meaning I will have to wait however long until they finally resend a new check. They are blaming that mail just lost the original check yet I managed to get bill every month with no issue?
I believe they are stalking and now it has been 2 months since I paid my loan off and still have yet to receive check on my refund. This is highly predator them.
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I co-signed on a loan with Credit Acceptance for my ex-husband, he got into an accident with that car loan and the car was fully covered by insurance company so it should have paid off the loan. My husband and I separated and I found out years later that the loan company only paid everything but one payment. Since they were unable to locate my husband they charged off the account, then they located me years later and has been reporting as open and late payments years later. I agreed to pay off loan with them marking account paid as agreed on my credit. I sent certified letter for this and spoke with someone on XX/XX/2023 and XX/XX/2023 when I made final payment agreeing that they received the letter and would mark account as paid as agreed. There are also several inaccuries being reported on my credit with this car company and this has been reported to all 3 major credit bureaus. This is still listing with an open balance of {$390.00} to spite it being paid on the XX/XX/2023 and all late payments are still reflecting. Every time I contact Credit Acceptance they state they will remove them and they are still not removed.
|
| 01/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My husband bought a truck from XXXX XXXX XXXX while I was at work. He got it a few months before he passed in XXXX of 2020. It wasn't even tagged yet due to covid shutting down the tag offices in our areas. I didn't know till after he had passed and I voluntarily surrendered the vehicle and it ended up tanking my credit XXXX points that my name had been forged and it was on my husband 's truck. I sent them an email saying we loved it but I couldn't afford it. They then tried to get my insurance for XXXX worth of hail damage that was already on the vehicle. That got denied then they sold it and want me to pay the difference. I have no job and XXXX kids. I have no extra money to pay the difference is XXXX dollars. Unfortunately I just don't have that kind of money. They sent me a paper saying I'm going to be taken to court but no court date has been set and I am trying to get a home for me an my children and this is really hurting my credit. The place contacting me is credit acceptance corporations. I've tried sending proof of the signatures not matching. That I was at work during this time. I don't know what else to do.
|
| 02/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I took a auto loan with credit acceptance my Vechile was stolen and my insurance paid majority of the loan I had gap insurance which they claim I was missing a payment so the gap only paid partial of the remaining balance. I believe this was rigged and somehow wrong however credit acceptance never contacted me on the balance. And in XXXX a month after the gap insurance paid. Credit acceptance reported approximately {$900.00} On my credit report. I believe this was a form of harassment because they did not get make money off me with a complete loan term. However after contacting credit acceptance I agreed to settle with the amount of XXXX I paid this and they then reported I was still late on XX/XX/2022. Which I paid before this date. After they reported this amount they reported flagged my credit report 60 days past due even though I settled. This was a means of harassment. I will be filing a million dollar lawsuit against them. But I must fill these channels. Credit acceptance uses peoples credit reporting as means of and forms of harassment and bullying this is wrong and credit acceptance should be held accountable
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My monthly car payment is and has been set to come out of our account on the XXXX of every month via auto-pay. I have not missed a payment for a year. My husband misplaced his debit card end of XX/XX/2021, and when he went to get a replacement card I did not realize it automatically turned auto-pay off for our car note, seeing as our bank account information was included in the auto-pay and not just the debit card. XX/XX/2021 the auto-pay never went through, which I was completely unaware of as I had just had a baby 4 days before, the last thing on my mind was checking my account to make sure the auto-pay went through as it has for the past year. We did not know the bill was late or hadn't gone through since we did not receive any calls from the company until after XX/XX/2021. As soon as we found out the auto-pay hadn't been paid for 60 days we quickly paid the bill for both months and got caught up seeing as the money was sitting in our account all along. However, this has effected our credit score drastically as they reported two missed payments in the last 60 days and I feel these late payments need to be removed.
|
| 07/29/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
When the vehicle was repossessed and then sold at an auction. I was not given any information as to where or when the auction was taking place nor given any written letter giving me a chance to redeem the vehicle. Once vehicle was sold they tried to still report the whole amount owed on the vehicle u set my credit report vs updating the amount left after the vehicle was sold. I have requested multiple times including filed a legal notarized FCRA dispute forms to all 3 credit bureaus to provide all the original documents proving they have followed the legal steps after the vehicle was repossessed and have not wrongfully reported incorrect information but have not received anything in over 60 days as the documents I sent gave a 30 day notice to do so or delete. They have failed to follow any and all request for proof and original documents. They have reported inaccurate information to the credit bureaus and are trying to have me still pay full amount after they have sold the vehicle and received money for it. I have tried to talk with them over the phone and received very hostile conversations with the representatives.
|
| 12/12/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
Servicemember |
|
I recently received a statement from the IRS claiming I suddenly had a {$900.00} tax bill from XXXX. The year I 'm writing this statement is XXXX. Apparently, Credit Acceptance filed a XXXX for an account I may have had 15 years ago. I 'm not really sure when I had an account but I know for a fact that I have n't had an account with this company within the last 7 years. I am in the process of buying a home ( timing could n't be more perfect ) and I 've been monitoring my credit for the last 5 years to qualify for a mortgage. Therefore this claim would have shown up.
Credit Acceptance claimed over {$3800.00} of my debt was forgiven. Thus leaving me with more income than originally stated, creating a {$900.00} tax bill. These types of bogus accounting tactics should be removed from our court systems.. I have faith the IRS will investigate the legitimacy of the false claim, however Credit Acceptance 's financial records need to be reviewed with a fine tooth comb.
If anyone reading this has suffered the same fate, you can file a XXXX complaint ( XXXX 'Form XXXX ' ) with the IRS and maybe everything will work out ....
|
| 07/31/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
The company known as CREDIT ACCEPTANCE falsely accused me of presenting fraudulent paystubs after previously verifying paystubs presented to a dealership for finalizing a deal that was said to be near completion.
The company CREDIT ACCEPTANCE previously contacted my employer to verify my employment and information presented upon the paystubs and successfully verified the information.
The company CREDIT ACCEPTANCE is using XXXX discriminatory practices in denying certain XXXX demographics the ability to finance vehicles and receive loans by redlining and using discriminatory tactics of alledging fraud and requiring proof of validity in order to proceed with financing vehicles.
The company CREDIT ACCEPTANCE is using XXXX discrimination & requiring certain demographics to basically " beg for '' and prove beyond any shadow of their already racially prejudiced biased and doubtful assumptions.
The company CREDIT ACCEPTANCE has already contacted my employer and verified my employment status yet the cmpany CREDIT ACCEPTANCE is continuing to use racially discriminatory tactics to deny credit to certain XXXX demographics.
|
| 04/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Sales Consultant : XXXX XXXX XXXX XXXX XXXX So I was trying to go through a fresh start program with XXXX XXXX XXXX.. I received several phone calls and text messages stating that the program was and income based program and no credit check was involved. I was told that I had to be in XXXX by XXXX XXXX ...
I have given this company all of my personal information. My identity is now at risk for this fraudulent advertisement. They are trying to legally steal my identifiable information.
Someone please stop this company from stealing peoples indenture.
They ran a hard inquiry on my credit after saying that the program was not based on credit. They came back and asked me for tags, titling and processing fees after telling me that the program was 100 % financing.
They have wasted my money for travel to there office and my time. I asked them several times if I needed to bring any cash deposit and I was told no.
Im a service connected XXXX and they would not give me my information back. I want this company sued and for them to release every customers information back to them.
|
| 09/17/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
Older American |
|
XX/XX/2016 purchased a used car from XXXX XXXX XXXX sales ; XXXX XXXX XXXX XXXX XXXX ; XXXX NY XXXX ; XXXX. This purchase was due to the vehicle we had failed. I was given a subprime loan through Credit Acceptance Corp ; XXXX XXXX XXXX XXXX XXXX ; XXXX MI XXXX. Telephone XXXX. Loan XXXX for XXXX. The paperwork i signed stated New York Credit Acceptance Corp. I was charged 22.99 % interest on a 48 month loan.
New York State has a limit of 16 % as well as The Federal Government. The total finance charge is XXXX. the payment is XXXX a month. I was told by the salesman i must purchase an Extended warranty to obtain the loan. the cost is XXXX the warranty, which I found out was optional.XXXX XXXX plus Contract CAP XXXX. I cancelled the warranty with XXXX XXXX they charged me {$50.00} cancellation fee, they will not explained the amount of payment anf interest per month for the warranty. The reimbursed me XXXX. I was told my payment stayed the same. But they deducted the reimbursement amount. There is over XXXX unexplained.
It should be noted I needed 4 repairs to the vehicle, the warranty told me all were not covered.
|
| 08/15/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I signed a contract with Credit Acceptance to buy a XXXX XXXX XXXX from XXXXXXXX XXXX XXXX XXXX found at XXXX XXXX XXXX XXXX XXXX, MN XXXX. It was a very high-pressure sale and i had no real knowledge of buying cars with liens attached. I was easily misled and rushed into signing a contract that i expressed repeated dissatisfaction with. i was clear about my goals and intentions entering into a contract and i even tried to return the car the very next day after purchase. I eventually accepted my situation and continued to make my payments on time every month. I have been looking through my contract and found a couple of issues. in light of section XXXX MN statues XXXX XXXX the APR cap for MN would be 21.75 % and I currently have a 22.99 % APR on my auto installment agreement which is also above the XXXX of XXXX percent tolerance for accuracy pursuant to 12 CFR 226.13 ( G ). In addition to this Billing Error, I was never given the opportunity to purchase Bodily Injury and Property Damage insurance though Credit Acceptance. in accordance with 15 USC 1605 ( a ) and ( c ) this would be inaccurate as well.
|
| 04/10/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I began a vehicle loan with Credit Acceptance aroundXX/XX/XXXX. I have never missed or been late on a payment. At the start of my agreement, the dealership setup my account with Credit Acceptance for auto pay ; The dealer entered the incorrect account numbers. I called credit acceptance consistently for 1 week to find out why the money had not been withdrawn from my checking account. Once they advised that the payment was returned I paid immediately using my debit card. InXX/XX/XXXX Credit Acceptance upgraded their website with actual account holder information ( previously you could only make payments and it was done through XXXX XXXX ). With their upgrade, when I went online to make my monthly payment, it shows my balance being almost {$1000.00}. I was shocked and outraged, when I called Credit Acceptance to inquire what was happening, the rep ( who was really nice ) advised me that my account has been reporting past due from the very first payment and that I have accumulated a multitude of late fees. After our conversation, I immediately checked my credit score and it was decreased by 150 points. I am outraged!
|
| 11/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have attempted to get Credit Acceptance removed from my consumer report, because I notice some errors being reported. XXXX honored my request by removing the account from my consumer report. However, XXXX and XXXX did not removed the account. They modified the account but yet there are still errors on the report such as, The balance, the open date, the date last reported, and last active date. ( XXXX XXXX shows XXXX, XXXX shows XXXX. XXXX not reporting ). ( Experian Open Date shows XX/XX/XXXX, XXXX shows XX/XX/XXXX, XXXX not reporting ). XXXX Last Active Dates shows- XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, and XXXX- not reporting. The FCRA requires that all claims must be MAXIUM POSSIBLE ACCURACY and MAXIUM POSSIBLE COMPLETENESS. 15 U.S. Code 1681- Congressional findings and statement of purpose ( XXXX ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. ( XXXX ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
|
| 01/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
In XX/XX/XXXX I voluntary turned my car in due to falling behind on payments Credit acceptance sold the car leaving a balance of {$7000.00}.
On XX/XX/XXXX XXXX the other party on the loan received a call from XXXX an employee at credit acceptance for a settlement of XXXX XXXX XXXX XXXX. Stating that once paid it would state paid and drop off of our credits.
On XX/XX/XXXX XXXX the other party on the loan called credit acceptance to get that in writing, XXXX XXXX XXXX she stated a letter was sent out but also stated that it would not drop off my credit and report as settled. I requested a supervisor call back. Also requested the call with XXXX be reviewed.
On XX/XX/XXXX XXXX called stating that credit acceptance does not drop anything off of reports. I explained to her that I do know that but they do report to an agency and pay to delete is legal for paying a settlement. She continued to tell me Im wrong and would not transfer my call to anyone. She stated that the settlement amount has not been paid so how do I even know how it will affect my credit. I asked for someone in the reporting department to call me.
|
| 06/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
After missing payments before COVid-19 and then being told not to make payments during the pandemic because of the state the country was in. After returning to making payments the company XXXX XXXX XXXX or XXXX ) sets higher payments and know you cant afford or make them ( the called them promised payments or payment arrangements ). They dont offer deferred payments something not mentioned when purchasing the car. They also constant threaten you with repossession. Picking the car up several times during the year to try and force you to make payments. Payments are not applied to the principal. Almost done with the loan and still owe more than half of it. They constantly harass you from XXXX to XXXX everyday by call multiple times even when you have spoken to someone already. I feel my complaint is similar to the New York class action lawsuit. The company is abusive and predatory lender. My credit report and score is worse since borrowing from this company because of how it reports its late payments and information. I consider myself a hard working XXXX whom is being taken advantage of because of my circumstances
|
| 08/24/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
My ex husband and I got a loan in XXXX for a vehicle, I was the co signer. The loan was almost all paid off but before it was we divorced. In the divorce settlement it is written that my ex husband take all the marital debt and it be removed by the creditors and bureaus. I have been fighting this company since XXXX of XXXX. I have written letters to them, sent the court order that is signed and filed. Sent the same to all three credit bureaus.
Just talked with XXXX from Credit acceptance, she stated in a recorded call that this company doesn't accept or honor divorce decrees.
I don't even know what the balance was for. I am trying to get a home loan and keep being denied because of this BS.
How can any company not HONOR A COURT ORDER????? Isn't that what we have courts for order? So in order to free myself of their racketeering scam I was forced to pay it off, so in due time ( on their schedule of course ) they will say its been satisfied, that is not good enough, this is not my responsibility to pay for it. I went through the right channels to get it removed from my responsibility when the divorce happened.
|
| 05/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On XX/XX/XXXX I lease a XXXX XXXX XXXX from XXXX used XXXX I have the Vehicle Contract which has missing information on it the finance charges are double and hidden for a used car I agreed to pay {$16000.00} plus {$1300.00} which is a total of XXXX ( Not XXXX ) after a down payment of {$3000.00} XXXX ( not {$15000.00} ) Amount financed shows up XXXX with 20.51percent interest will be {$3100.00} which is a total of {$18000.00} total owing the car payment of {$470.00} XXXX payments paid {$12000.00} which should be a remaining balance of XXXX remaining ( not {$11000.00} ) double charges for financing hidden fee thats not reported on the purchase contract been asking for total price so I can get refinance with a different company but I keep getting the run around Credited acceptance is hidden finance charges which makes the contract Fraudulent there not reporting the amount to customers of their financed charges they what XXXX for a used car thats not right and they hide of the financing charges and set up is up to fail I contacted a lawyer and I will also contact the Attorney Generals offices in Pennsylvania XXXX
|
| 04/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
The auto company credit acceptance corporation is showing me 180 to 190 days past due on my auto loan theyre showing XXXX XXXX XXXX all to be 180 days late I have it set up on auto pay from my bank to pay the loan.its due on the XXXX of the month I pay it on the first of the month every month it is not late and its killing my credit report.back in Covid when it was really heavy on my job I was injured so the company said they will not charge late fees and they put the Covid months on the end of my note supposedly so when I got back on my feet and I started making my car payments again I thought I was making for the month I was in apparently Im not there showing it past due XXXX I paid it on the first theyre saying Im late the same for XXXX XXXX Ive been paying two weeks early on my car loan for since XXXX my car payment for XXXX a month I pay XXXX a month I dont know what to do they wont fix the problem on my credit report and every time I asked credit reporting bureaus to dispute this and check it about two days later they say they have reached a decision and it has been updated so I just dont know what to do
|
| 09/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
After spending hours at a local dealership, I found out only one 'bank ' would approve me for a car loan. The payments for a 2018 vehicle costing {$14000.00} on the lot ended up being {$430.00} with {$1000.00} down. The 'bank ' was Credit Acceptance , when reading the paperwork it was brought to my knowledge the interest rate was 20 %- the HIGHEST interest rate I have ever seen for a vehicle. I understand my credit is POOR-FAIR and fluctuates every couple of months but this interest rate appeared criminal. The overall cost for this vehicle at the end of the loan is {$10000.00} more than the initial purchase price.
After purchasing the vehicle, as I NEED a vehicle, I read the online reviews and found this company has been in several class action lawsuits for illegal interest rates and unfairly conning lower-income individuals and those with less than perfect credit. I feel ashamed and embarrassed for not doing my research on Michigan interest laws and what is legal and accepted practices. I want the interest rate lowered to Michigan law standards or else I will have to pursue legal correction on this matter.
|
| 08/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have had an auto loan with Credit Acceptance sinceXX/XX/2019. I was XXXX at the time and didnt know any better when I got the car. They sold it to me for XXXX, but somehow by the time I signed the contract I owed {$19000.00} and now ( 4 years later ) I still owe roughly {$5000.00}. For about half a year now, I have been trying to get a new vehicle because I now realize I way overpaid for my car. I was told at the dealership, when I bought it, that in a couple years I could refinance my car, only to find out after a couple of years that Credit Acceptance doesnt refinance cars. I have had a hard time getting it refinanced through anybody else ever since. I have also tried selling and trading in my car, but everywhere I turn, I cant even get payoff for my car due to how much I overpaid for it. I am struggling making my payments and I can not get out from under this car. I am not the only person I know in my town that bought a car from these people, only to severely regret it later. I wish I wouldve had someone to guide me when I got this car, but I didnt and now 4 years later, Im still paying the consequences.
|
| 08/19/2020 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I requested kindly that CREDIT ACCEPTANCE CORP provide legal documentation regarding information transmitted to the credit reporting agencies for me. With regard to the asserted account XXXX. I am asking for a contract between myself and CREDIT ACCEPTANCE CORP. I hereby request that your company delete this account from my credit report and stop all contact with me. Pursuant to the Fair Dept Collection Practices Act, 15 U.S.C. section 805. You are hereby notified to CEASE AND DESIST all further communication with me in regard to the referenced debt. CREDIT ACCEPTANCE CORP is trying to collect on a account and enforce a claim that I do not recognize ever doing any business with XXXX XXXX. Should you not be able to provide such lawful documentation during this reasonable period, any information communicated by CREDIT ACCEPTANCE CORP should not be deemed truthful and may bespeak your disregard for consumer protection statuses. Please delete this fraudulent account at once. I also had a fraud account from CREDIT ACCEPTANCE CORP for account XXXX as I have never had an account of done any business with his company.
|
| 08/25/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have two car loans with Credit Acceptance. One loan has been opened since XX/XX/XXXX and the other since XX/XX/XXXX. I have always paid my car loans either on time or EARLY. I had just moved and started a new job so I am a total of 3 days late on my current payment. In two days, I have received over 11 calls from credit acceptance telling me to call them regarding my loan. I answered this morning and the man I spoke to was demanding a payment today when I told him I just started a new job and my payment wouldnt be until next Saturday he continued asking me my pay schedule. I expressed my upset with the man due to the amount of calls Ive been receiving as Im trying to work and my phone keeps going off at work and I keep getting in trouble. The man then THREATENED to send me to collections for a payment that is 3 DAYS LATE and stated that the next day after a payment is late it gets sent to collections! I am beyond livid and extremely upset with the fact that they can treat their customers this way! This will be reported to the XXXX as well as a horrible review left on XXXX! This is TERRIBLE customer service!
|
| 02/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit acceptance and partners of XXXX XXXX XXXX XXXX collection firm are currently reporting a collection balance of {$2800.00} that was settled in full with the collection office of XXXX XXXX XXXX XXXX for the amount of {$980.00} How ever ive spoken to representatives at both companies and ea. company is playing the blame game on one another... This type of unfair activity by creditors and collection companies should be recognized by agencies like your selves should be seen as CRIMINAL .... Not only is this FALSE balance reporting hurting my credit but to add injury to insult they also decided to hit my credit report with a most recent LATE PAYMENT when i honored their settlement to pay before XXXX XXXX See all Exhibits ( XXXX ). This false reporting has been an on going problem sense this collection has been PAID... This matter is ruining my XXXX and XXXX scores ... Each time ive spoken with a representative at Credit Acceptance ive been told i need to dispute this matter or contact the collection company. Please see Exhibits as proof that this matter should not only be corrected but DELETED IMMEDIATELY.
|
| 05/12/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2015, I purchased a used XXXX XXXX and financed the purchase via a loan from Credit Acceptance Corporation. Upon review on the loan terms, I noted that the interest rate charged by Credit Acceptance Corporation is above the usury rate for Texas, the state I purchased the vehicle in, originated the loan in, and in which I currently reside.
I contacted Credit Acceptance Corporation about this issue ; however, they refuse to acknowledge the fraudulent loan or make any effort to resolve the situation.
I believe Credit Acceptance Corporation and its agents have discriminated against me on the basis of race, country of origin / nationality, sexual orientation, age, and gender. Furthermore, I believe Credit Acceptance Corporation is structuring its loans in a way that constitutes unfair, deceptive, or abusive acts or practices, as the loans interest is above my state 's usury rate and is charged as an up-front fee, and therefore prepaying the loan does not result in a reduction of total interest charged. Also, Credit Acceptance Corporation violated the laws of the State of Texas by issuing this loan.
|
| 08/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This account did go to collections. XXXX XXXX sold my account to a collection attorney because at this time, my husband was severely injured in the coal mine he worked. He had to receive XXXX XXXX surgeries. After all was said and done, I reached out to the attorney to begin payments on my debt. The account has been paid in full and I was mailed the title to the vehicle. A year or so later, the vehicle was traded in on a truck. XXXX XXXX continues to report this account as open, delinquent, with a {$3300.00} balance. Since XXXX. I do not owe this money. They do not have the title but continue to refuse to remove this from my credit file. I would NOT have been able to trade this vehicle in without a title. My issue is that I don't know how to prove this as this occurred almost 10 years ago and I have nothing to definitively prove this is what happened. As of XXXX this account is the only negative mark on my consumer file. They have refused to remove this and I am in desperate need of assistance. Please ask them for a copy of the title to prove the account. They can't do it because they don't have it. I DID.
|
| 02/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
In XXXX of 2019 I purchased a car with a loan from Credit Acceptance. I was only XXXX XXXX XXXX at the time with no credit history, and was unaware of how terrible this loan was. I was denied the opportunity to take out a smaller loan for a cheaper car. They only gave me the option for a {$14000.00} purchase with a 22.99 % interest rate, and me being young with no one to help me figure out that this wasn't right took it anyways I was not told that they do not allow refinancing through their company and have no payment deferral options if I were to need it in the future. So I now am XXXX already payed around {$13000.00} on this car that I never asked for, still owe {$14000.00} going through a rough patch, have almost no choice but to just accept that I'll still have to pay them for nothing as well as have no reliable transportation to work. What company honestly thinks that a XXXX XXXX XXXX kid working fast food in the XXXX can afford to make a {$410.00} per month payment. Based on the history of company it would seem that I'm not the first or last person that they will take advantage of just to make money.
|
| 05/17/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XXXX I reported this company for many issues. Since the report with your Bureau, the company has contacted me but had no resolution, but I requested to be removed from the loan and this still has not happened. To date I was not removed from the loan. All documents for the car ( Registration, Insurance, and title are in the owner 's name ) as it is supposed to be, but I remain on the loan.
I am submitting this complaint because I would like to be removed from the loan. There is no reason of why I should be on the loan.
The owner of the car has tried to contact the company on many occasions in attempt to ask them to remove me and was unsuccessful. As of date the car has been in my name for six - seven months and I would like to be removed from the loan ASAP.
I do not need the company telephoning me to get information, to help them respond to you. I need them to remove me from the car loan they can call the owner for the vehicle, and converse with him. I prefer not to receive any mail on this matter either. They should respond to your company, the owner of the vehicle, and to the credit bureaus only.
|
| 02/20/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I purchased a Car getting a loan from credit acceptance, the vehicle was give problem after 1 week, I took it back to the dealer who tried to fix it twice and could not fix the issue. Car was making loud noise at the front and back, I tried to work with the dealer but they refuse to fix or give me another vehicle, I have small children and needed a reliable vehicle to move around. I made a {$2000.00} down payment and the car was value XXXX, after not getting any help and feel unsafe in the vehicle as I took it to a mechanic who told me I had to do major repairs with the engine. ( 2 weeks after purchase ) I decided to call credit acceptance to talk to them about the issue and the loan, I sent them emails and left voicemail no response. The vehicle was repossess after 4 weeks and the amount of {$5400.00} was placed on my credit report. I was told that the vehicle was sold after repossession by credit acceptance however they have place a negative {$5400.00} on my credit report and have a law firm threatening to garnish my wages. please help I have been unemployed for 4 years and just getting back on my feet
|
| 01/22/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have report this matter over and over again and I do not understand why both of these Company is just destroying my credit profile I fine this very stressful I have file XXXX XXXX in XXXX XXXX XXXX XXXX In XXXX Virginia back in 2019 and it is a fresh Start for me Credit Accept is filed and they and they reporting XXXX collection with a one defaulted Loan XXXX XXXX and XXXX XXXX XXXX XXXX XXXX reported to XXXX XXXX which they using false statement to destroy in anyway they can I have been dealing with the lies and it cost me to not to go on with my life I Credit Accept report to XXXX balance paid off with 15 negative remarks and XXXX XXXX Balance Paid off so which is it I am asking for both company to be removed from all my credit Reports reporting this has to stop this behavior how can Consumer Financial Protection Bureau is not protecting me How do I file XXXX XXXX and still be destroyed do you all know my base score is under XXXX and I have paid all my bills on time since I file in 2019 is this because I am a XXXX XXXX doing right because I have report this a lot of time and nothing changes
|
| 03/28/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Told you not to respond to a lawsuit they filed against you
|
|
Web |
|
|
I cosigned on a used car from XXXX with my dtr XX/XX/XXXX Credit Acceptance was or is the loan finance company .The car was a lemon and the payments were extremely high when my dtr lost her job because she was diagnosed with XXXX We could not afford the car payments I was on XXXX XXXX Credit Acceptance knew I could not make the payments on a fixed income We made several attempts with them to fix the vehicle but they never did it still malfunctioned like a bad transmission or engine .We asked them for another vehicle or take the car back .they would not do it.the car sat for 3 years and they did not close the account until 3 years later XXXX .They repossessed the vehicle and are now garnishing my pay .Credit Acceptance was investigated for Predatory lending in New York and Michigan.They are also shareholders with XXXXXXXX XXXX XXXX XXXXXXXX company who money launder and double dip with Insurance fraud and Title insurance fraud they sell the vehicles back to shareholders with the Company using fake company namesand addresses of companies that don't exist a bunch of crooked lawyers are the shareholders
|
| 08/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/2020, I was approved for a car with XXXX XXXX XXXX of Virginia. I live in Maryland and had to catch the subway to XXXX where I joined XXXX to take me to the dealership. Upon my arrival, the documents were already laid out for me to sign. It was approaching closing time and I was urged to without even time to read what I was signing. The lady told me that it is past closing time and she had to go. I had to sign. I was able to see after signing that my monthly payment would be {$480.00}. The amount of credit was {$18000.00}. And the finance charge will be {$14.00}, XXXX. All this came to my knowledge after I finished signing. There was no turning back, it seemed.
Two weeks later, the Covid Pandemic struck. I lost time at work but I still managed to be making payments. After paying close to {$9000.00}, the XXXX I financed, has gone nowhere.
I called Credit Acceptance and they told me there is nothing they could do.
I tried to refinance the car with XXXX XXXX, they would not. They said i owe more on the car than the car is worth. The car is used and is beginning to require serious maintenance.
|
| 08/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
|
| 11/20/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
It was happened in XX/XX/XXXX were XXXXXXXX XXXX XXXX in XXXX XXXX XXXX sent the title of the loan to Motor Vehicle Registration. They sent the title to me. It cause to Credit Acceptance Bank close the loan because of the tittle. The dealership call me to renegotiate the loan because of the mistake. They took the car in XX/XX/XXXX XXXX.
I keep communication with the bank, because the promised sent all my money I pay to the loan. ( {$1400.00} ). In multiple times they sent to paycheck at my name to the dealer, but the dealer lie me, justifying they don't received the check. But Credit Acceptance sent my check.
I decided move to XXXX XXXX in XX/XX/XXXX. I called a lot of times to Credit Acceptance to report I will leave XXXX to other address ( XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX ). The told me they will consider send to me a new check. In XXXX the sent again the new check to dealership in XXXX XXXX.
I need recover my money ( XXXX ). additional I Pay {$1500.00} of down payment. I made payments of the insurance ( XXXX ) for more than one year. It affected my credit because of loss my car.
|
| 06/29/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
I am a XXXX XXXX XXXX Veteran and Because of my illness and how fast the process went when purchasing this vehicle I was unaware that this vehicle would almost double before I could pay it off due to unforeseen interest rates that I was not made aware of when I purchased this car. My credit score was a XXXX and the Interest rate is too high for my credit rating. Now, I can not even afford my own home because my debt to income ratio because of this car is too high. I can't even refinance it for a lower rate because all of the lenders and rejecting me because I owe too much for this car still after paying my note for about 2 years and still owing XXXXon a XXXX XXXXXXXX XXXX. Please help me I am homeless. Also, My name is incorrect on their contract which they have as XXXX my last name is XXXX therefore makes this contract null and void. Which shall show as proof that I did not agree to the high interest rates of credit acceptance. And it was signed using an electronic signature that the dealer asked me to sign agreeing to pay XXXX for the car. I never was presented with the XXXX contract for this car.
|
| 11/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance Account Number- XXXX I financed a XXXX XXXX XXXX from this company back in XX/XX/XXXX. This vehicle was involved in a hit and run back in XX/XX/XXXX. I purchased gap insurance. The insurance company made a payment of {$7900.00}. Gap insurance was suppose to cover the remaining of the vehicle. They requested a police report which I submitted a partial police report because the investigation was on going because the person who hit my vehicle led the police on a chase and somehow was able to flee the police. So the police report was never finish. This company closed out my gap claim and now for 2+ years have been reporting my account past due. I contacted them to see if they could reopen Gap claim to cover charges and company denied my request. This account has negatively impacted my credit score. The account remains open until today reporting 120 days past due each month which is inaccurate reporting. I am unable to purchase another car or a home because of this account. Thank you for ruining my credit after I purchase gap for this particular reason and it didnt fall through for me.
|
| 08/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I paid my car off on XXXX XXXX, 2017 with Credit Acceptance Corp.
The Credit reporting agencies are reporting that my account is in delinquent/collection charge off and that I owe this company {$43.00}.
This is not true. I have contacted all three credit reporting agencies and Credit Acceptance Corp. I have submitted accurate PAID IN FULL information to all crediting reporting agencies and they still tell me Credit Acceptance Corp is still reporting 38 days later that my account is deliquent and a collection charge off. WHICH IS FALSE reporting from all credit reporting agencies and the company I had my car loan with. It is damaging my credit I have worked so hard to rebuild after my bankruptcy discharge. I was promised by all three reporting agencies and the company .. that it would change it to a paid in full tradeline and it has been over a month and nothing has been changed. This has affected me financially and has affected getting my children proper college loans for their college needs which starts in four days.
Somebody please help me im at my wit 's end.
Someone please do something!!!!
|
| 08/03/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I had put my car in a transmission shop since my vehicle has had a problem since I got it I was told they were going to fix it they gave me rentals told me they will wait 30 days to get parts to have there mechanic fix it and once those days were over they told me they were not fixing it so here I am I took the step to take my vehicle to a transmission shop to get that fix upon myself the mechanic did not fix my vehicle it came back worse and he lied stating he would do payment plans he ended up wanting all the money so I had my bank pick it up I paid my bank that I finance thru XXXX to get car back and now it doesnt even drive I then called the bank they told me they were not responsible for that they just picked up the vehicle to help me so I then called the auto shop the manager said I could bring back the car so he could fix it because I had warranty I then told him okay thats fine he told me he was gon na tow it back to his shop to fix it that being said he never came to get it there for Im without a car and Im in the process of about to have to let my job go as well I just want my car fixed
|
| 01/06/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Credit Acceptance Corporation fraudulently reported that a payment was made in XXXX of 2020 and then proceeded to report " missed payments '' since then. My understanding is that the account should have dropped off my report at 7 to 7 years and 6 months. It has now been on my report for 7 years and 8 months. Through research I've learned that sometimes companies will record a false payment which causes the 7 years on your report to start over.
This was a vehicle we helped a family member get and they defaulted. I have been working hard to repair my credit since my divorce, but the actions of this company have been detrimental in repairing my score. In XX/XX/2020, my score dropped 123 points and has had minor drops with each reported " missed payment ''. I had filed a dispute with XXXX, but the company merely made a " correction '' to something and the " correction '' was made on my report. I'm not sure what that correction was, but it was not the issue I am dealing with.
Here is the company info : CREDIT ACCEPTANCE CORPOR XXXX XXXX XXXX CREDIT DISPUTE DEPT XXXX, MI XXXX XXXX XXXX XXXX ) XXXX
|
| 05/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I initially send a copy of my FCT report and identification to all credit bureaus in XXXX. I received a notification via my XXXX account that the account for the company Credit Acceptance would stay on my account. I had been working directly with the company in the past to remove this from my credit as it is not my debt and identity fraud. I spoke with an employee at Credit Acceptance XX/XX/XXXX, then another employee named XXXX in the complaint department XX/XX/XXXX. She informed me that they had received a fax from me from XXXX but it was half way cut off so they could not determine anything. I informed her I in fact had not sent them a fax of anything and it more than likely was from the credit bureaus. XX/XX/XXXX I then faxed XXXX the information requested ( which I had previously mailed a while back when trying to get this off ) my ID, ( social ), FTC report, my signature 5 times. She mailed me a letter stating what I had send wasn't enough evidence when in fact I sent everything that was asked. This company is determined to keep this own my credit when it is clear this was identity fraud.
|
| 04/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I submitted a complaint to the Consumer Financial Protection Bureau on XX/XX/2020 regarding XXXX
I have repeatedly asked XXXX both on-line and by certified letter as is my right under the FCRA 611 ( a ) ( 7 ) for a complete description of all methods used to investigate my dispute regarding an inaccurate report of an auto loan from Credit Acceptance Corporation. XXXX has NOT provided this information. They responded to my complaint filed with the Consumer Financial Protection Bureau by sending a copy of my credit report via first class mail. They DID NOT provide me with the requested Methods of Verification of the dispute with Credit Acceptance Corporation.
I DEMAND XXXX provide me with WRITTEN Methods of Verification of my dispute or delete this item from my credit report permanently. I can not move forward with a police report without information including signed contract, the business where automobile was purchased, date of transaction and ID provided at the transaction.
I have also requested this information from Credit Acceptance Corporation on MULTIPLE occassions with NO response.
|
| 01/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Request for Accounting under Article 9, Section 210.
since XX/XX/XXXX my Balance does not seem right XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX as to XXXX they call on sundays and throughout the week until I complained to the federal telephone.
The fees they charge {$25.00} per month from XX/XX/XXXX was unfair as they never sent the coupon or statement where to mail the check.
The care dealer sold the cheapest and oldest cars in their inventory at the highest markups and was never listed or out in the car park it was just brought to the front and I was told this is it and I was in real need of a car.
The markups from the dealers ( XXXX XXXX ) was based on my credit.
They are trying to put me into a borrower defaults. By Adding the missing XXXX payment.
According my credit report I have paid every month.
Credit acceptance is in a practice with dealer to hold false advertising, fraud, deception and violations of the Truth in Lending Act. and misrepresnted my mileage on the car when I bought it and lack of disclosure, and overcharged and spiked the interest rate.
|
| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Good afternoon to whom it concern, In the past few months, I have been trying to fix my credit due to the fact that I am trying to buy a house and my credit is very important in this matter. I recently reached out to credit acceptance to try to resolve a problem about my credit report. We came to an agreement that if I pay XXXX they will close my account, I then asked them will this {$260.00} delete this negative item off my credit report they told me no. I then asked if I could pay to delete and not pay to close they told me that they do not delete anything off your credit report. according to the XXXX this is a volition of my rights. My first letter stated that " every step must be taken to assure the information reported is completely accurate and correct. The following information needs to be investigated and DELETED if not fully validatedXXXX XXXX is not verification, might I add. I want to be provided proof of this alleged item, specifically the contract/terms with my wet signature. '' I was not provided any proof from the above details. I am asking for help.
Thank you for you time
|
| 07/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
on XXXX XXXX & XX/XX/XXXX XXXX i received numerous notifications that their has been numerous inquires made to my consumer credit report in which i had know knowledge of, issued by the following companies : credit acceptance on XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX XXXX on XXXX XXXX and us small administration on XXXX XXXX XXXX : Under 15 u.s. code 1681b-permissle purpose of a consumers report ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) in accordance with the WRITTEN INSTRUCTIONS of the consumer to which it relates.
I XXXX XXXX XXXX never gave these credit acceptance on XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX XXXX on XXXX XXXX and us small administration on XXXX XXXX. written consent to report anything on my consumer report, NO consent is identity theft .and to add on the 3 major reporting bureaus are also at fault due to the fact that their are well aware of the following subchapter 15 u.s code 1681b ( a ) ( 2 )
|
| 12/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I spoke with and Representative on XX/XX/XXXX and told them that I would still be make the plan arrangement on XX/XX/XXXX due to my payroll company has been messing up for the last pay periods. I was threatening that my car would be repo and they can cut it off while Im driving that will endanger me and my family. I called back today spoke with a Supervisor I told him since I got this vechile my payroll hasnt been right he said you have 8 arrangements that you didnt keep I explained to him like did all he other representatives that I couldnt control that our company was changing payroll company and the process has been bad for us. He told me you need to pay today or you will be repo or disable. I told him I was make the payment via credit card he was rude and than I told him yall keep calling and threatening is illegal I will be reporting it he said O we are federal regulated. This is the only transportation that I have for my family yall threatening to take and if I file this report I think they gone try to take anyway. High interest rates as well I wasnt explained this at the dealership
|
| 11/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Notice to repossess
|
|
Web |
|
|
Credit Acceptance Corporation Has the Nerve to send even more extorting and evidence of fraud. The company is so used to committing fraud, it doesn't even know it's doing it. The company has the nerve to send me a letter stating they plan on selling my property at auction to make even more money after extorting me out of my interest payments for years, well I reported Credit Acceptance Corporation, Credit Acceptance Funding LLC, Credit Acceptance Auto Loan Trust and all its representatives to the Federal Trade Commission reference # : XXXX for book-entry securities fraud, extortion, tax evasion, embezzlement, and every other violation the companies are blatantly committing. I wrote the Governor in my state, and the Secretary of State. And I'm wondering my Account is still due XXXX in interest and the company is still playing in my face, my car better be back in front of my house immediately. no titles rights or interest past due to fraud. Return my property that was in my automobile and the automobile and my interest payments and the payments that was deposited on top of that.
XXXX XXXX
|
| 08/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
My car was repossessed in XX/XX/2023 and I paid them off in XX/XX/2023 to the tune of {$5000.00}. I have had to call them over XXXX times regarding the release of my vehicle. As of XX/XX/2023, They still can not seem to get the release to the correct company that is holding my car. They have lied about everything from the beginning including that I had to take their service contract for {$2400.00} to get the loan. They have lied repeatedly to me regarding releasing my car for over XXXX months after it was paid in full. Now they are trying to add money owed for the storage of my car that they will not release. They are telling me I still owe {$150.00}!! I have not been able to work in those XXXX months and XXXX now about to be evicted. I literally can not afford to feed myself, and when I call them, its always oh, youll have to call back tomorrow. I have been called upwards of a dozen times in XXXX day by them. I literally have nightmares every night about this company and losing my vehicle and becoming homeless. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I have been paying on my car since last XX/XX/XXXX and my balance has not went down at all. I even put XXXX down. I get out my paperwork and notice the add on charges. There were XXXX paid to the car lot. I dont remember any of this. I am no XXXX I was sat down and rushed through signing a mountain of papers. No one could digest that much information in that amount of time. I am XXXX and raising my granddaughter with no extra help. We desperately needed a car because we live out in a rural area and needed transportation. We lived off my XXXX of XXXX month. That paid rent, groceries utilities XXXX car payment and XXXX insurance. I feel I was exploited and set up for failure. I was told my credit score was a XXXX. I even went to another dealership and was denied the loan there.it was very easy to get the loan thru Credit acceptance. My credit score was not XXXX either. The interest rate as best I can calculate is like XXXX XXXX. They paid that dealership XXXX to sell me that car. I dont remember ever being told about the extended warranty and the XXXX to the dealership has no explanation
|
| 06/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I entered into this contract agreement with XXXX XXXXCredit Acceptance without 1 ). Full disclosure of my right to rescind 2 ). Transparency regarding the process of the consumer credit application being the financial asset ( 12 CFR 360.6 ( 2 ) ) as well as self-liquidating paper ( 17 CFR 260.11b-6 ) ). I have reason to believe that XXXX XXXX XXXXCredit Acceptance willingly and knowingly took advantage of me and my consumer credit.I am not terminating or canceling this contract, I am deducting my liability to pay on behalf of the obligor as i have found several violations and fraud. Notice that Pursuant to 15 U.S. Code 1635 ( b ) upon receipt of this rescission i am not liable for any finance or other charge. Any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission.
In addition, I was given false and deceptive information ( violation of 1692e ) as i was told that a down payment of { {$3000.00} } was needed in order to drive off of the lot. Pursuant to 15 usc 1605a - a finance charge is sum of all charges.
|
| 01/29/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
This lender is now considered a predatory lender after thorough research on this company. The name is credit acceptance. I have a car financed with them and made payment arrangements on the vechicle. We both agreed that there is a contractual obligation in place but they would make an exception and allow the payment to be made late. This was considered a verbal contract made on XX/XX/2019. At which time they said they would accept the payment on friday XX/XX/XXXX in the interim they repossed the vehicle on XX/XX/2019. They were contacted about this on XX/XX/2019 and the supervisor, XXXX advised that it was a system error.
I requested the car to be released with just one payment which i was only due for one payment and it was 17 or so days past due. They stated they would not waive any fees. Im filing the complaint so that they may be reprimanded and also im seeking punitive and physical physical damage from the company as well through a lawsuit.
XXXX XXXX XXXX ACCT # XXXX XXXX XXXX XXXX XXXX TN. XXXX XXXX XXXX XXXX XXXX XXXX XXXX PHONE NUMBER COMPLAINT AGAINST : CREDIT ACCEPTANCE
|
| 08/29/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I purchased a XXXX XXXX I was told and viewed a work slip for repairs on the car as I took possession of it. I followed up with a mechanic at the car dealership set the appointment up with. The mechanic said he would attempt to repair the car however he said it needed extensive work. We called back to the car dealership and was told that they would only do one repair to the head gasket. I personally paid for the second head gasket in order to keep the car from not smoking constantly. Again the same mechanic attempted to fix the car I went back to the dealership to see if there was something that they could do to assist me to give me another call I was told at that time it was on me even though they had filled out a work request slip. After spending close to XXXX dollars and Reporting this to credit acceptance and the manager at the car dealership I returned the vehicle. 4 years later there has constantly been reports on my credit saying that I owe money and there's interest accumulated as if I am in possession of this car when I explained the situation I was told to file a complaint.
|
| 12/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I am a Massachusetts Resident. The MA Attorney General Has Sued Credit Acceptance Corp, which informed me that the loan company is current committing a criminal act by charging a MA residency over XXXX XXXX for an auto. This is XXXX XXXX. I have reached out to XXXX on XX/XX/2022 to submit a payoff payment to end this illegal contract with Registered mail Number RE XXXX XXXX XXXX XXXX, XXXX, no response, I sent another letter to them on XX/XX/2022 Certified mail : XXXX XXXX XXXX XXXX XXXX incase there were some type of error. Again, no response, I used a Notary as a witness to the transaction and sent the final letter on XX/XX/2022. Again no response. This corporation is Boldly Violating a multitude of laws that was developed to prevent this very situation right here. Credit Acceptance is not following the Truth and Lending Act, they are not follow Generally Acceptance Accounting Principles, and they have violated Massachusetts General Laws : XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, and XXXX XXXX XXXX XXXX.
I have also reach out to XXXX XXXX XXXX the Chief Legal Officer on XX/XX/2022,
|
| 02/28/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
On the date XX/XX/2020 I did a consumer credit transaction with XXXX XXXX XXXX dealership and extended my credit with a finance charge through Credit Acceptance Corporation. I am the original creditor extending my credit ( SSN Card ) pursuant to 15 USC 1602 ( L ) but the creditor fraduently finance me a car through this process. Pursuant to 15 USC 1605 ( a ) the finance charge which was included within my credit transaction should be the sum of all charges. Mind you the finance charge is a total of {$11000.00} exact but this dealership and financial institution gave me a total sale price of {$32000.00} ( see attachment for Exhibit A ). That is a total of {$21000.00} charged over the sum of all charges this is inaccurate and unfair credit card practice that utterly goes against this subchapter of the TILA ( Truth in Lending Act ). The finance charge section under my signed contract does not include my insurance coverage which should, which downright breaks federal law pursuant to 15 USC 1605 ( a ) ( 5 ) ( see attachment for Exhibit B ). Sadly this is fraud so this contract is now void.
|
| 07/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
starting last year I noticed that my vehicle finance company was showing me as missing and or being late on payments that did not add up. I sent inquiries via the email portal on their website and I never got a response. The information on my credit report is not accurate or up to date. The account is actually closed now " paid in full '' and it still shows me as having a balance on my credit report. When i contacted the company they claimed that everything is correct, but it is not. I have done the disputes through XXXX XXXX and they have come back the same and nothing is being done to correct the wrong information nor have they updated showing that the account is paid in full. I need help and or guidance on how to force them to update my account as paid in full, and remove some of if not all of the negative marks on my account and credit report since they never provided me with information showing when I was late or what payment I had totally missed ... I mean, if I had missed 18 payments on a vehicle ... it would have been repossessed. The name of the company is Credit acceptance.
|
| 12/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
Credit Acceptance Corporation has reported multiple insurance purposely to different credit agencies. The car was bought with a former spouse. The former spouse disappeared and I filed for dissolution of marriage. Since I left with nothing but the clothes on my back and left my former spouse everything including money, apartment, and vehicle, in the decree, the Superior Court Judge awarded her all property. I solely kept the vehicle I purchased when I left.
As a note, it took months to process the dissolution of marriage as event the sheriff 's office could not find her to serve the documents. My lawyer and the judge made very clear that I would be losing all rights to the vehicle and the possessions I left with her.
When I called Credit Acceptance Corporation, I was cursed at, told that Credit Acceptance will does not have to abide by what a judge says in another state and demanded payment or adverse credit reporting will continue. I contacted another legal team to deal with Credit Acceptance Corporation.
Just a look at consumer reviews are enough to send chills down your spine.
|
| 03/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX XXXX - sold my car for a low price to an outside party. I still had over {$3000.00} worth of electronics in that car. They were suppose to close this account due to over the top Maitenance visits because the car had so many issues. On top of that. Every time the car broke down, I had to get it towed and paid out of pocket. XXXX XXXX was suppose to reimburse me for those tolls and did not fully pay me back. I asked over and over for someone to give me a call because I am owed money for those tolls.
Credit Acceptance- still billing me and harassing me with phone calls after my truck was involved in an accident. I was not in the vehicle when this happen. The insurance company XXXX declared the truck as a Total lost. Now I can not get my truck registered again because it is now a total loss vehicle. I asked them to close this account because they did not accept the offer from XXXX for me to receive a check for my damages. They did not want to sign over the title because of my account status. The truck is not drivable and is parked due to tail end hit, and gas tank leaking fluid.
|
| 11/10/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I am requesting that CFPB investigate the lending of credit practices ofCredit Acceptance Corporation. The vehicle loan product presented tome was done in very deceptive manner. I advised their representativethat the due date of the payment of my loan did not coincide with mypay date. I was advised not to worry because I was given a grace periodper the coupon book. I am constantly being harassed byCredit Acceptance if I do not get the payment in by the XXXX of the monthI have attached the coupon book and correspondence that I received onXX/XX/2015 stating the intent to repossess. Their practices are verydeceptive because the coupon book says by XX/XX/XXXX a late fee will beassessed and I was given the same information by the representativewho sold me the product but instead I receive an intent to repossess letter that isdated XXXX/XXXX/2015. The XX/XX/XXXX payment was made XXXX/XXXX/2015. I have filed a complaint before but now I want the corporation and it 's practices to be investigated. Please note : I have never been 30 days late on mypayment. I am a customer in good standing.
|
| 02/23/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
Servicemember |
|
On XXXX I requested that the dealer XXXX XXXX XXXX XXXX and the finance company ( Credit Acceptance Inc. to not bully me an coerced me into signing a contract because of my competency level at that time of date for purchase.I am being pressured by the dealer and finance company to stretch my budget by the salesman who has over promised and under delivered on the agreement .Still know remorse with this situation from XXXX to present date ( XXXX ), refuse to show me the purchase contract with the retail installment sales contract to cancel, the dealer can cancel the contract once notifies them in ten days of purchase, whichinfact I again on XXXX ; XXXX ; XXXX ; XXXX ; XXXX ; XXXX to present.Gouging and swindling my credit score by their greed and selfish desire to profit, wealth an power.Being unethical by showing the willingness to act dishonestly in the return for money and personal gain has caused errors to appear on my credit while an knowing that I was under extreme drastic measures as I had tolded them, trying to destroy my credit by their greed unethical business practice.
|
| 11/13/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Struggling to pay your loan
|
|
Web |
|
|
I purchased a vehicle that was listed for {$6100.00}. I was told I would end up paying around {$12000.00}. I assumed this was the entire cost with financing. But it was n't I was going to have to pay over {$16000.00}. I was rushed through the paperwork via computor signing of the contract. The vehicle had issues and was n't worth what I was charged. It is/was a lemon. It kept breaking down on my. This last time it broke down out of state. Assuming the fuel pump went out. But it would not start. This just 7 months after purchase. I 'm on XXXX and ca n't afford a high payment for a piece of junk. I could n't afford to keep getting it fixed. I contacted Credit Acceptance who finaced the vehicle and told them to go get it. They call with robo calls day and night even calling on Sundays, which I know is illegal. But I think they take advantage of people by ripping them off charging outrageous prices for vehicles they know are n't worth the prices they are upping them to and suckering you into signing the contracts. More so when you cant get but a few months use before it breaks down.
|
| 09/25/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Vehicle was purchased from XXXX XXXX XXXX. The loan was through Credit Acceptance. This vehicle had issues from the very first day of purchase. Was pulled over minutes after purchase for not having working tail lights. After taking the vehicle back to have it fixed the mechanics wrecked the vehicle and busted a tail light out and didnt say anything. After noticing it we had to contact them to watch video footage and talking to the staff to find out what happened. The engine went completely out after that and I had to have the vehicle towed to the dealership. I spoke with XXXX directly and he asked me to call the lender and get a payoff amount to payoff the loan and email it to him. I gave him the amount over the phone and he asked me to also email it and he would handle it. I did several times and called several times after and he has never responded since then. He has ignored all calls and emails since. However the debt remains on my credit report. I was told that by the company that it was going to be paid off and would be removed. It is still on my credit as a negative item.
|
| 07/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I originally sent letters to all 3 credit bureaus regarding inaccurate information I found on my report on XX/XX/21. Referencing an alledged account with credit acceptance and inquiries that were also unauthorized. The letters were all sent certified mail and verified as recieved. 3 weeks later I recieved letters from each bureau. XXXX notified that they have corrected the issue by deleting the referenced credit acceptance account from my account but have yet to remove inquiries. XXXX and XXXX have both claimed to have verified the information with the creditor as accurate. I have sent letters to both bureaus on XX/XX/21 requesting the method in which they verified those accounts and I am still waiting on response. Credit acceptance has not responded at all.
I have attached a screenshot of this account on my report where you can clearly see this account has been RE-AGED by the creditor which is a clear violation of law. Obviously the processes and procedures of XXXX XXXX and Credit acceptance are all flawed and are not setup in a way to be accurate and fair to its consumers.
|
| 08/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I purchased a car and used credit acceptance as the lender. This car was a piece of junk and has never worked. I tried to work something out with the dealer and the lender. The lender gave me some astronomical rate and the car dealership sold me the car with false hopes of a good working car. I knew the rate would be high but they totally took advantage of me.
The car has been reporting 120 days late since XXXX of 2019. This is not true. This car is a piece of XXXX that they wouldn't even come get, as it's worth absolutely nothing. The lender or dealer hid a bunch of fees in this loan as well. This account, at this rate, will NEVER disappear from my credit report. I'm not for sure what else to do. I have sent them numerous letters and disputed this with the credit bureaus. Each time they just keep saying the information is accurate, which it is not. They are refusing to make this right.
This is affecting me mentally and financially. I can not do anything with this on my credit report. they refuse to send me the info about the car, they refuse to do anything at this point.
|
| 08/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This complaint # XXXX was closed out based on the financial institution response. I have reviewed all three of the credit bureaus. The account with XXXX XXXX shows the following reporting information. XXXX shows the file being delinquent from XXXX thru XX/XX/XXXX being past due, frim XX/XX/XXXX thru XX/XX/XXXX the account is not being reported, as of XX/XX/XXXX shows file being past due. XXXX XX/XX/XXXX thru XX/XX/XXXX shows past due XXXX + XX/XX/XXXX account shows it charged off and started reporting again XX/XX/XXXX. XXXX shows XX/XX/XXXX thru XX/XX/XXXX negative reporting then starting in XX/XX/XXXX shows file being reported again. The credit bureau goes by the information provided by the creditor. They responded to the complaint that the file was never charged off. Credit Acceptance is not being truthful and their reporting it again has affected my credit score. The account was already reported being past due in XXXX I am confused as to how you can choose not to report for almost 3 years and now start to report again. This makes no sense to me and should be investigated.
|
| 05/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Credit Acceptance Lawsuit I financed a vehicle with credit acceptance in 2021. The price for the vehicle was {$18000.00}. I paid {$9600.00} on the vehicle so far which includes my down payment. Due to extremely high interest and late fees the balance I owe credit acceptance now is {$29000.00}! The vehicle 's value is only {$9000.00}! I have paid them almost {$10000.00} for this vehicle and they still want an additional {$29000.00} which is insane. I need help! I can not afford this, I never could afford this. I was denied by 8 other loan companies due to my low credit score and low income. Credit acceptance set me up for failure when they gave me this loan with an interest rate of 22.99 %. I make less than {$20000.00} a year. I could never afford this loan. They repossessed my vehicle 3 times already and charged me a large amount of fees for it. My credit score has decreased tremendously. I also have spent almost {$3000.00} on repairs for this vehicle. This loan is ruining my life, I need help desperately, I am a single mother with low income and I can not afford a lawyer.
|
| 01/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This car had mechanical issues worth more than the car was worth. I advised the lender to come pick up the car in early XXXX. They are still reporting this loan as open and not showing it as a repo ( whether voluntary or not ) they are currently reporting different statuses depending on which bureau report you look at. One says im 120 days past due the other says 180 days past due. The last reporting isn't even correct as its from XX/XX/2020 and we are now in XXXX. I have tried to resolve this via the credit bureaus/ creditor to no avail.
They are reporting current late payments which makes it look like I am STILL neglecting to pay on a open vehicle which is not the case. the payment history is also all over the placed. according to the FCRA all reporting should be accurate and up to date, which this account shows neither.
It shows I have a current payment due and I do not.
I am requesting that the company remove this account from my credit as the damage they are doing with conitinually reporting these super past due payments and that is highly damaging to my credit.
|
| 09/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I purchased A car from XXXX XXXX XXXX XXXX XXXX in XXXX Ga. They didnt give me My car I signed for they gave me A Loner car. I was driving in the loner car until my car ( XXXX XXXX XXXX ) was finished. I put money down on the car in the middle of XXXX and decided to give the car back at the end of XXXX because the loner car was messed up and they still wasnt giving me updates on my XXXX XXXX XXXX. XXXX from XXXX XXXX XXXX XXXX kept ignoring cars calls because I wanted to get a full return on the car. XXXX XXXX XXXX wrote me out a check for XXXX. I went to the bank just for them to tell me his account couldnt withdraw a limit over XXXX. XXXX XXXX I returned to XXXXXXXX XXXX XXXX XXXX to get two different checks which was both worth XXXX ( I was able to cash on different days ). Fast Forward XXXX XXXX started calling two times a weeks at the end of XXXX for a balance I didnt know I owed. I called XXXX from The dealership several times to see why I owe a balance, he told me it was wrong and he been called them. He Was lying, now I have a car I never had on my credit report
|
| 03/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have been a Credit Acceptance Corporation customer since XXXX and have been making my payments since XX/XX/XXXX on time, even earlier than due date. I sent the corporation a certified goodwill letter asking if they could remove the negative report from my credit file ( repossession ) as though I still have possession of the vehicle and I've been paying every payment on time. I'm seeing that they removed the remarks but it was recently added back on my credit. They are also reporting that they took possession of the car and that the account is now closed, and that balance has increased to the credit bureaus all of this is incorrect. They are reporting negative incorrect information to the credit bureaus. My account is not closed and I have not missed any payments. This is such an inconvenience to me and its a shame that they do this to loyal customers. I've been trying to get a hold of someone but I've been unable to speak to a representative. They have not called or sent any letters to me or communicated in anyway. Please investigate to look into this matter thank you.
|
| 07/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
Last XX/XX/XXXX, I acquired a car through the financial company. The amount that was agreed to pay was {$17000.00} plus the XXXX that were given in the firm a total of XXXX 1 car of XXXX excessive but we accepted After two years and seeing the need not being able to pay the car a year and a half we decided to return the company, he offered the possibility of giving it to him to sell it at auction and thus be able to reduce the debt To call to let us know how the situation is. The surprise is that they tell us that that {$20000.00} car was sold for XXXX, we understand that it is a scam and also that the debt we have with them amounts to {$25000.00} as it can be after paying {$7500.00} of the XXXX and the car and even seeing the double they tell us that the problem is that the interest is more than 25 % which they never explained to us We understand that We can pay our report. It's damaged. They don't want to sell us more cars at any dealership and the only solution they give us is to make a five-year payment plan and continue paying interest. Honestly, a scam and abusive
|
| 03/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
I applied for a line of credit online I got accepted by credit acceptance I was referred to XXXX XXXX XXXX XXXX XXXX XXXX picked me out a XXXX XXXX XXXX I put {$2000.00} down and drove the XXXX XXXX for 3 months before it started breaking down the vehicle lasted a total of 6 months for me to find out it had engine failure the vehicle came with a warranty I was given the runaround for repairs the vehicle set at XXXX XXXX for 14 months unrepared and then was sold for {$700.00} not fixed XXXX XXXX is asking me for {$1600.00} for tearing the vehicle apart credit acceptance is standing I owe them XXXX and it's not telling the truth and never fixed the vehicle I filed a complaint with the Ohio attorney general they sold me a lemon I would like for them to be removed from my credit report the vehicle was not reliable and they didn't try to fix the situation. My warranty was never honored now I'm trying to obtain reliable transportation but this {$14000.00} is holding up my credit report I do not owe them that the vehicle was not worth that in a way I was treated was not fair.
|
| 06/18/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I have a huge complant against this company ... .They allow delarship to sell cars that arent any good ... .i bought a XXXX BMW XXXX it has given me nothing but problems ... i spent over XXXX dollars getting the car fixed the first month of getting it ... the dealership refused to help pay and credit acceptance refused to credit my account for this ... since then within the lasts year over XXXX dollars have been spent fixing this car ... thats a WHOLE new car..my only resolution for this company is that im asking them to lower my pay off amount to XXXX to pay this vehicle off so i can be atleast see some of my omoney back ... i was unable to pay bills trying to get my car fixed being that i needed my car to get me back and forward to work.. i had to hustle other small jobs to help get this car fixed ... i do have copies of all the reciepts of how much was payed and credit acceptance refused to drop even XXXX dollars please hlep me with this ... this would help me sooooo much or we can settle we the past due amount im willing to do whatever to pay this car off this week.
|
| 01/13/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently called the company CREDIT ACCEPTANCE CORPORATION to obtain a wet signature of contract to verify they the debt was mine I received no response. I filed a CFPB and FTC complaint with the company. I receive nothing. They deleted from 2 credit bureaus expect one! They are damaging my credit which is a defamation to my character! They have not supplied the credit bureau or me with any verification. They have violated numerous laws! I am Demanding Deletion from my consumer report or else I'm going to pursue litigation. Ive called this company numerous times all I get is hung up on. previously disputed this account stating : " I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ". failing to comply. ask for the bookkeeping entry and the chain of title for the debt never received it. Ive been disputing this company XXXX years! Ive sent letters after letters. Removal of inaccurate invalidation XXXX XXXX
|
| 05/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX FL, XXXX SSN XXXX TO XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX This letter is a formal complaint that you have not maintained reasonable procedures in your operations to ensure the highest possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information and every step must be taken to assure the information reported is completely accurate and correct.
Please review the attached letter and details of the provider that I describe below Credit Acceptance Corp Contract XXXX The information must be deleted from my report as soon as possible. The information is inaccurate and misleading and as such represents a very serious error in your reporting.
Under federal law, you have thirty ( 30 ) days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your re-investigation.
|
| 04/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
We bought our vehicle from a car lot in XXXX Oklahoma we are Missouri residents we tagged and the registration is in Missouri. Our vehicle was repossessed XX/XX/2023. We paid a total of {$1700.00} and was set up on a payment plan to get the vehicle back a {$300.00} repossession fee was added to the account. On XX/XX/XXXX after numerous phone calls my wife calls back and they had cancelled our payment arrangement and they had taken off the {$300.00} repossession fee and the same day added that same fee back on the account. During that call my wife asked for a copy of the right to cure letter and they were supposed to mail a copy of that letter. On XX/XX/XXXX my wife calls again to credit acceptance about the right to cure letter the gentleman informed her that since we bought the vehicle in Oklahoma and that the loan contract was made in Oklahoma that they didnt have to send one for the repossession. We are wanting to know being Missouri residents dont we fall under Missouri law and that the right to cure letter should have been mailed or do we fall under Oklahoma law.
|
| 12/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
in XXXX i got a XXXX XXXX XXXX finance through credit acceptance loan was for {$12000.00} payment was {$410.00}.
Well i paid every payment until XX/XX/XXXX made my last payment thinking great finally paid of. my car had a gps recovery chip in case i didnt make my payments so they could shut the car off well the next month around the time my payment would be due i got in my car tried to start it and it wouldnt start thought hmm my batteries dead thats weird so i tried to get a jump still didnt do anything got a packet in the mail stating i still owed XXXX from late payments but every time anyone of my payments was late i got charged a {$50.00} late fee and for that amount of money to be accumilated from 6 late payments i wasnt gon na pay it because i dont see how i can how that much money for 6 late payments i told them to pick up the car im not gon na spend another year of payments on a car thats not even worth 21000 on my credit report it states my finance amount was XXXX an i owe XXXX but that really isnt the case because i paid XXXX XXXX $ for every late fee i had
|
| 05/31/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Credit Acceptance Corporat ion Charges betw een {$4.00} and {$12.00} to process your payments each month. I mail my payment as a cashiers check every month. This is a high interest loan because I have less than perfect credit due to hardships but I have not defaulted on my loan. Last month the check was returned to me as undeliverable so I sent it again. I sent it the day before it was due this mont h ( so it will have the postmark date on it ) a nd because of the holiday they have not received it. They call once per hour while I 'm at work and if I answer to tell them they get aggressive and tell me " then I should not have answered. '' The payment is not ev en one week late an d they start harassing, threatening to disable the vehicle and tow it. They actually towed it once and I had to pay an additional {$700.00} to get it back and get a bus to the neighboring state to pick it up. All while charging {$4.00} - {$12.00} to proccess your payment and not allowing any modern method to pay your bill ( electro nic deposit, not charging you to pay bill, etc ).
|
| 12/21/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
I purchased a car XX/XX/XXXX and noticed my signature has been forged and identity theft was committed said date the contract was established with XXXX XXXX the initial contract has been assigned to a XXXX party dealer without my consent or knowledge meaning the initial retail installment contract I signed with my true signature and the contract that has my forged signature is not the same nor did i willfully give any consent for anyone to sign said contract on my behalf i was tricked forced and coerced into this contract with XXXX XXXX for {$41000.00}. XXXX XXXX withheld pertinent information from me for example my right to rescind, falsely stating optional features are required and. I've sent XXXX letters to credit acceptance on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX via certified mail to exercise my right to rescission and taking steps of filing for identity theft XXXX XX/XX/XXXX and called their corporation on this day XX/XX/XXXX to let them know of this fraudulent account and awaiting a response. This has caused me tremendous emotional distress discomfort and damage..
|
| 08/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I purchased a vehicle from XXXX XXXX XXXX XXXX through Credit Acceptance corporation last XXXX, XXXX. On XX/XX/XXXX the car stopped working while I was in it. A mechanic diagnosed the car with having an illegal gps starter disabling device on it and this was the cause of it not working. I contacted both parties the dealership and the finance company, XXXX XXXX and Credit acceptance. XXXX XXXXXXXX told me that they dont use gps trackers and I should contact Credit acceptance. Credit Acceptance told me that they dont use gps trackers either and I should contact the dealership. When shown pictures of the gps device the dealership said they didnt put it there. I told them if they didnt they shouldve removed it before selling me the car. They said they werent responsible for removing it. Credit acceptance hasnt responded to me in over a week. Only saying they dont use gps devices anymore. Every time I call they say my case is being reviewed and someone will be in touch. I feel there is some shady dealings happening and they are both working hand in hand with each other.
|
| 04/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I finance my car through Credit Acceptance Corporation. Over the past couple of years, this company has REPEATEDLY reported me for nonpayment & late payments and not only did this company make reports of missed/late payments, they made the same report for each multiple times! I have been disputing false reporting by this company to all credit bureaus, however, they still remain. For the times in which I have been late/delinquent in making payments, I was informed that due to the pandemic, this would not be reported. At a time in which every day, hardworking individuals, such as myself, were living through economic turmoil, this gesture was astonishingly symbolic! I felt confident in knowing I was doing business with a company that genuinely cared for their customers. Only later, upon further investigation, would I come to see that they had been deceitful. Not only were the payment/nonpayments reported, theyd been reporting each one repeatedly in the same timeframe. I cant begin to state the imperative, negative impact my credit score and history now has as a result.
|
| 07/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by SECTION 1637 ( B ) OF THIS TITLE is mailed or delivered to the consumer not later than 21 days before the payment due date.
( b ) Grace period If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part, unless a statement which includes the amount upon which the finance charge for the period is based was mailed or delivered to the consumer not later than 21 days before the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge.
|
| 05/20/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
My husband I obtained an auto loan through this company and kept the account current. On or about XXXX XXXX, 2016 the vehicle was involved in a fire and was deemed a total loss. At this time the auto loan had a balance of {$7300.00} My primary insurance issued a payment on or about XXXX XXXX in the amount of {$3900.00}. Gap insurance issued a payment on or about XXXX XXXX in the amount of {$2900.00}. Afterwards, I had made several attempts to set up payment arrangements that were satisfactory to XXXX parties ; unfortunately they were unable to accommodate a payment plan without issuing a derogatory mark on my credit report. When I called to today, XXXX XXXX, 2016, to pay the full balance they informed me that they reported that my payments were XXXX days past due. I stated that it has only been XXXX days since they received a payment and I believe that there is 30 days to make a payment since the last payment, so if anything I would be XXXX days past due. I paid the balance in full in an effort to minimize the impact that this account will have on my credit report.
|
| 02/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Purchased a car from a dealership in 2015. I voluntary surrendered the car because I was sold a lemon ( a bad car ). It started having problems immediately after purchase. The car dealership has since closed down ( no longer in service ). I can not speak to someone at the dealership about this. However, the loan was with the company XXXX XXXX. XXXX XXXX will not remove the file off my credit report. I have spoken to someone from XXXX XXXX a few months ago and offered to settle the debt if they delete the file from my credit report. XXXX XXXX refused the offer. They also mentioned that the car was sold at auction. I do not feel I should be responsible for the car loan anymore. Because the credit company ( XXXX XXXX ), sold the car at auction, and because the dealership where the car was purchased has since shut down, and because XXXX XXXX refused a settlement on a car that had bad mechanical issues and on something that they resold. I have had this following me on my credit report since 2015. And have attempted various methods to get the company to remove the debt.
|
| 11/10/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Credit Acceptance has been improperly reporting missed payments every month to the credit agencies which is hurting my credit horribly.
I had a repo back in XXXX due to the pandemic I had got laid off and couldn't afford my payments anymore. They took my car and then sold it and I still owed a little over 5k. From then till now they are now stating that I owe {$11000.00} and counting as it is increasing every month which I do not know why as they have not communicated anything with me.
I believe they are not being fair by charging me over double the original amount owed after the repossession was made and now they are not only hurting my credit but affecting my life as I an unable to apply for certain things due to this account.
This company has repeatedly abused the rights to every customer they have or had. As you can verify they have even been sued many times for violating peoples rights and most of whom are minorities just like me.
This is wrong, unfair, and unjust to charge someone over double of what they owe in an unjustifiably, and abusive manner.
|
| 10/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I submitted a complaint on this website in XXXX. I received correspondence with how I would like for this to be resolved. I received my points back but the late payment still applies on my report. This is the complaint. Credit acceptance stated that on XX/XX/XXXX. XXXX that did a auto pay for my car loan and the bank rejected it. I provided documentation that money was in my account and that the bank never rejected any money nor was a freeze on my card. The bank rep stated that CA most likely made an error because they would not have rejected my payment. Ive had this loan since XXXX and have not been late. This company has no compassionate even during a pandemic. I owe almost XXXX on this car loan. I need for them to to take responsibility to their error. I thought it was paid because all of my auto pays automatically are paid with no issue. CA notified me at the end of XXXX to tell me that payment was not received. I immediately paid worth the same card. I need for this late payment to be removed. Im trying to avoid lawyer and court fees but thats the next step.
|
| 01/23/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit acceptance appears to have violated the terms of the contract for an auto loan and is reporting a fraudulent balance to all credit reporting agencies. Documentation from Credit Acceptance shows conflicting information regarding the repossession costs, which results in an unconfirmed the balance on the account. In addition, the credit for GAP insurance coverage that was applied to the balance on the account appears to be in violation of the contract and Ohio law.
Enclosed document - Page 1 has reference to GAP insurance, Page 2 has reference to repo costs ( which do not match costs on page 4 ), Page 2 has reference to GAP insurance credit, Page 3 has reference to sale of car at XXXX XXXX, Page 4 has reference to repo costs ( which does not match costs on page 8 ) To further investigate the fraudulent balance, I am requesting the following documentation : - Proof of sale of the repossessed automobile from XXXX XXXX XXXX. This means a document from XXXX XXXX XXXX, not a document from Credit Acceptance.
- GAP contract issued by the provider for GAP insurance
|
| 11/13/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Hello i had a issue with my vehicle regarding coolant leakage and radiator issues. i use my vehicle warranty to try and take care of the issue with me seeing those things were covered in my warranty and mines was still active i use it. They ( XXXX XXXX XXXX XXXX pick up the vehicle diagnose the vehicle and deemed it not covered after their findings and said they wouldn't do any work on the vehicle. My Lenders ( Credit acceptance ) Picks my vehicle up from them with my permission and takes it to schmitty 's repo. Now its on my credit as a repossession which it shouldn't be then to make matters worst XXXX XXXX XXXXXXXX never put the engine back in my vehicle so even if i was to pick up my vehicle from XXXX XXXX i ca n't drive it because my engine is gone.I have contact all parties in this matter and they keep pointing the finger at one another. also credit acceptance isn't trying to help at all they just keep hitting my credit when they know what happened to the vehicle nor have they offered any helping hands even though they picked up the vehicle with no engine.
|
| 03/07/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I would like to obtain help with understanding how my finance company is calculating payments and the amount of time a payment is late. in XXXX I was {$640.00} behind on my payment. On XXXX XXXX my vehicle was reposessed. On XXXX XXXX I paid {$750.00} to have my car returned. That according to them left me awith a {$100.00} credit. A few days later they were charged a {$250.00} repo fee. That left {$150.00} of repo fee, not payment owed. I then made payment for XXXX on XXXX XXXX. of my standard payment of XXXX. Still leaving the repo fee owed. I am not disputing owing the repo fee, I just dont feel that the fee should be accounted into my days behind on my regular payment as they are XXXX seperate items. Since the company is counting the repo fee as a past due payment, they are claimim=ng that my entire payment is more than 40 days past due, which is not the case. My standard payment of XXXX was due on XXXX XXXX when I paid XXXX payment but because they are counting repo fee as part of my payment, they are unwilling to offer an extention for my standard payment.
|
| 09/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
XXXX Credit Acceptance Corp worked along with XXXX XXXX XXXX, XXXX to provide financing for my vehicle purchased on XX/XX/2019. There were undisclosed fees and services added to my contract which I did not request nor did the dealer disclose. When I was able to obtain a copy of my contract which someone other than myself electronically signed I saw the additional charges and addressed this with the dealership and Credit Acceptance. A service Contract fee of {$1700.00} was added and a debt cancellation fee of {$580.00} was also added and other charges and amounts paid itemized at {$2400.00} yet no explanation of what these charges are. I asked the dealership to confirm the additional services were removed and asked for a revised contract and my calls continued to get ignored. Credit Acceptance who funded the loan told me they could not do anything about it. I was eventually able to obtain the Service Contract information through XXXX XXXX XXXX and was advised by the company there was no active policy showing for my VIN or under my personal information provided.
|
| 10/17/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Received a call from a Representative of Credit Acceptance. After identifying myself I explained to the representative that I understand that I am still a month behind on payments due to having to replace the catalytic converter on the vehicle one week after purchasing the vehicle three weeks before I was able to make my First payment. I explained to both the dealership and credit acceptance of the situation the dealership did a very bad repair that was very unsafe.
This situation goes way beyond the reason for this complaint. Due to my sever XXXX XXXX and XXXX the call I received from there representative has triggered my XXXX XXXX I am unable to care for my children when I am XXXX injured. The agent began to threaten and harass me of continued calls. She began to scream and cuss at me. I do not believe that she should never talk to anyone like this. I am requesting to never receive any communications from that representative. I understand that they need to make calls but they should not be allowed to make threats and harass customers at the same time.
|
| 12/26/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
I bought this car at the dealer and next day I was going to used the car didnt run because had a electric problem, I send to the XXXX dealer and they say the car was completely damage the motor and the electric was the biggest problem, I took the car back to the dealer and they never fixed or did anything to the car because they know is a lot of money to fix it, i started a lot of complains and they never did Kik me out of the dealer, the car had a bad problem and even if I bought a new battery the car was not starting, so I had to leave the car on when a i was used he car or if I turned off I had to jump it whit other car, so because of this reason I left the car on in a gas station and some one stoked the car, and I never found it, I have the police report and everything, so I did never made any payment because of all of this reason and situation I passed whit that damage car, now is affecting me really bad my credit and I cant pay for something that was a fraud sale plus I dont have it because some one stole because the damage of the car and is not fair this
|
| 10/19/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I am late with my car payment. I called Credit Acceptance Friday XXXX XXXX, XXXX and made a payment arrangement for Friday XXXX XXXX, XXXX. I explained to the repersentative that I had just started woring full time and would get my first check on Friday and I could make the payment. Today I went to drop my daughter off and my car would not start. I called Credit Acceptance and asked if they disable the car and was told they did not. I called 3 times and each time the rep acknowledge that I had a payment arrangement for Friday and asked me if I wanted to make a payment then. I explained why was calling and each time I was told they did not disable the car. The last person I talked to I told her that I had someone to look at it and was assurred it was the realy switch. I was put on hold for about 5 mintues. When the rep returned she said she was trouble shooting but could n't get a response. I was told to have the car towed to the dealer and have them to look at it to see if it was defective. If it was n't I would have to pay for whatever was wrong with the car.
|
| 10/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
Servicemember |
|
15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of this receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S. Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
|
| 02/19/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I received a letter on XX/XX/XXXX for a sum of XXXX for a supposed debt in XXXX that I owed on a XXXX XXXX. ( this per a XXXX XXXX in a phone call XX/XX/XXXX at XXXX am est when calling in for info ) I have NEVER owned a XXXX XXXX in my life. This scam was attempted by XXXX XXXX last year, case XXXX with CFPB however with a different sum of money, ( which also violates the Federal trade credit collection law of different amounts ) I Reached out in regard by phone call to XXXX to find what the debt was about on XX/XX/XXXX. No info was given just that a debt was owed for XXXX for a debt on a vehicle I NEVER owned. The company presents themselves as XXXX XXXX XXXX in XXXX XXXX, Il XXXX. The only time I ever owed any money on a car was in XXXX. This was paid off and there action violates the act of XXXX XXXX. Be wary as they may be searching antique files to scam individuals This company needs investigated and held accountable. Please reach out to your attorney general or law enforcement if you receive any letters from Settlement Department in XXXX XXXX Illinois.
|
| 01/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
the vehicle i financed through Credit Acceptance Corporation was repossessed on XX/XX/2018. XXXX XXXX XXXX require that a Creditor conduct the sale of repossessed vehicle in a commercially acceptable manner. The address on file for the load i took out was my father 's address. they filed the law suit under my mother 's address. she received the court summons. I was unaware of how to proceed moving forward. I submitted an answer to my complaint and waited for a response at my fathers address. my mother moved and credit acceptance and the courts continued to send notices to the address my mother no longer lived at. this resulted in the judge granting credit acceptance the judgement. The judge wont hear me out and Credit acceptance is breaking the law in continuing to report false information and pursue monetary amounts that it is not entitled to. I can share my motion and more details with whomever can help me. everyone keeps telling me bankruptcy is the only way to make this go away and I know for a fact that Credit Acceptance has violated my consumer rights.
|
| 10/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In or around XXXX of XXXX I lost my job due to Covid 19. I started to fall short on funds so I contacted a representative from Credit Acceptances customer service department and told them about my job loss and falling hard on funds and they instructed me to jus pay as I could and they wouldnt be sending anyone out to repossess the car nor would it effect my credit profile. Months later Im caught up on all payments put have 7 late payments on my credit report. Ive contacted then several times even tried disputing through the credit bureaus and its still reporting on my credit and Im not really getting a clear response from credit acceptance as to why. Ive even recently sent goodwill letters to the company asking them to forgive me for my late payments and Im still awaiting a response. This is the only thing effecting my credit profile and holding me back from purchasing my home in XXXX. Even with this issue I still would recommend this company to others as it is a great way to build credit with an auto loan. Im hoping we can get this matter resolved promptly.
|
| 04/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I formally filed for bankruptcy on XX/XX/XXXX, after filing I called multiple times letting Credit acceptance know that I filed bankruptcy. I was then told that they were able to see the bankruptcy and receive notification. They gave me a hard time but eventually stop trying to collect on the XXXX XXXX XXXX in the XXXXXXXX XXXX. I started I wanted to retain the property and redeem it for current property value, which was {$2400.00}.
I received confirmation from the United States Bankruptcy Court of the Southern District of XXXX that you all were contacted via email about this bankruptcy. An email was sent to XXXX on XX/XX/XXXX at XXXX, which was the day I filed notifying them that I filed XXXX XXXX bankruptcy. Credit Acceptance was contacted again when I had a telephonic meeting to have a representative present on XX/XX/XXXX at XXXXXXXX XXXX and no one showed up. Again, Credit Acceptance was contacted at XXXX on XXXX XXXX XXXX XXXX of the dismissal and agreement. No one reached out to me. Then I received a letter dated for XXXX XXXX, XXXX of repossession.
|
| 06/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I filed a dispute via XXXX against Credit Acceptance Corp on XX/XX/20. I explained that I felt my balance was going up although I had made payments over what I was required to pay. Credit Acceptance Corp later responded stating that reported the information has certified to XXXX that the information is accurate. Roughly two weeks later, they reported that I was 120 days past due. Although, in the months prior all my payments we reported as on time. I contacted customer service and asked why the didnt report it previously, because according to the FDCPA, they were to report accurate information. I also asked why I was past due and they said because I have fees. After closer inspection I realized they have been posting my payments mostly to their fees and not the principal so they can charge me and collect more interest. So, even though they told me to raise the payments to get caught up they confirmed the payments have nothing to due with their reporting standards for credit reporting. This is a very deceitful practice and should is illegal. Please advise.
|
| 11/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX is continuing to report an account Credit Acceptance Corporation in the amount of {$4800.00} that is a result of identity theft on to my credit file. I have informed XXXX that this account needs to be deleted blocked and investigated but yet they have failed to do their due diligence on this above referenced account. I have also contacted Credit Acceptance Corporation and this company can not provide a signed application bearing my signature nor a contract stating that I have had any obligation with them. I have never dealt with Credit Acceptance so how in the heck can XXXX be possibly verifying and validating anything when the company itself can't provide me with any information. They have not provided competent evidence bearing my signature, showing that I have or ever had some contractual obligation to pay you or the original creditor.
I will be forced to sue XXXX and Credit Acceptance Corporation for 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Credit Reporting Act if this is not removed immediately.
|
| 05/11/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
In addition to charging 22.99 % interest, which I thought was usury and therefore illegal, Credit Acceptance has added over {$500.00} to what I owe, and refused to explain why. I openly entered into the agreement, so I am not looking for a remedy for the crime of usury.
I have been making extra payments nearly every month for eleven months. According to several amortization calculators that I have used I should owe {$820.00} effective XX/XX/XXXX. According to the person who I spoke with on the phone on XX/XX/XXXX, my payoff balance as of XX/XX/XXXX will be {$1300.00} and will continue to increase until paid after that date.
I previously called and asked for a breakdown of what I have paid and what portion of the payments went to interest and what part to principle. They sent me a list of the payments that they have received. It agrees with my records, but they did not explain the difference in our calculations of a payoff amount.
I think I made myself more clear to the person I spoke to on XX/XX/XXXX, and he refused to send me any additional information.
|
| 05/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP Balance details Paid off - Balance - Balance updated - Original balance {$23000.00} Account info Account number XXXX Open/closed Closed Date opened XX/XX/ Account type Auto Loan Payment summary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PAYMENT HISTORY LEGEND Status Paid, Closed/Never late.
Status updated XX/XX/ Original balance {$23000.00} Monthly payment - Last payment date XX/XX/ Additional info Responsibility Individual Terms XXXX Months Company sold - Original creditor - Comments- Your statement - Contact info Address XXXX XXXX XXXX XXXX, MI XXXX Phone number By mail only THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.DUE THAT FACT IS CLAIMED AS FRAUD FROM A FEDERALLY PROTECTED CONSUMER IT MUST BE REMOVED FROM CONSUMERS REPORT ACCORDING TO " FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD MUST BE REMOVED FROM THE CONSUMERS CONSUMERS REPORT WITH IN 4 BUSINESS DAYS OF FRAUD RECEIPT
|
| 11/11/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
When I buy my car back in XXXX the deal was, I have to put 2000 $ down payment for XXXX $ loan and dealer said this 2000 $ will be deducted from original loan but never happens and they never give me contract to make my own signature because they do everything on computer.after I paid 25 months correctly I got in very hard time and creditor initially sold the debit and after that take it back. Now when I speak with creditor they asks me to pay more XXXX $ to seatless my account and I dont want this because they already put a lot negative stuff on my credit report and I started to pay again. After 25 months XXXX $ from XXXX $ original loan + 2000 $ down payment they still reported on credit I have to pay more XXXX XXXX This is what I dont understand how is possible to pay this much for XXXX Honda Odyssey with XXXX miles on? When creditor finally sent me contact with that virtual signature i saw total payment XXXX $ that is insane. I was to talk with dealer and he rejected me saying is to late. Please can someone help me with this problem? Thank you so much
|
| 09/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance XXXX and tin used to financially abuse my credit report by constantly putting on and taking off late payments that were made in compliance with the change of payment date from the XXXX to the XXXX during the pandemic. Within the past 30 days they have made six changes to my credit report as my loan officer has been documenting everything like I have. They have recently blocked my account balance from being shown after they lied to the credit bureau that my balance was over {$2900.00}. I can not speak to this company because their representatives are uneducated disrespectful southern customer service representatives that are trained in collections not customer service. My Exhusband is responsible for this account, I paid two months out of my own money and instead of updating the balance they reported the balance almost twice as much to the credit bureaus. They know exactly what theyre doing it is one lady that handles this account and I would like to know her legal name. Consumer finance needs to investigate this company to the very end.
|
| 01/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
I've already forwarded this to the New York Attorney General 's Office.
* Loan is paid off.
XXXX Attorney General, Regarding your lawsuit against Credit Acceptance Corporation, I bought a XXXX XXXX XXXX XXXX XXXX XXXXXXXX from XXXX XXXX in XXXX, LA on or about XX/XX/XXXX. VIN # XXXX. Credit Acceptance Corp was my lender. The vehicle 's sticker price was around {$17000.00}. I gave the used car dealership ( XXXX XXXX ) approximately {$10000.00} for a down payment, as I didn't want to pay for the vehicle for too long. By the time the paperwork was drawn up, said used car dealership had informed me that XXXX had added a substantial amount to the principal balance and that they, the used car dealership, couldn't do anything about it. After giving said dealership {$10000.00} for a down payment on {$17000.00}, the principle balance of the vehicle had ballooned to a whopping approximate amount of {$20000.00}.
" The vehicle motor just went out in XXXX XXXX. And I am currently without transportation right now. '' Credit Acceptance Corporation Account # XXXX
|
| 12/20/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I purchased a car XX/XX/XXXX and noticed my signature has been forged and identity theft was committed said date the contract was established with XXXX XXXX the initial contract has been assigned to a 3rd party dealer without my consent or knowledge meaning the initial retail installment contract I signed with my true signature and the contract that has my forged signature is not the same nor did i willfully give any consent for anyone to sign said contract on my behalf i was tricked forced and coerced into this contract with Credit Acceptance for {$41000.00}. XXXX XXXX withheld pertinent information from me for example my right to rescind, falsely stating optional features are required. I've sent 3 letters to credit acceptance on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX all via certified mail to exercise my right to rescission and taking steps of filing for identity theft XXXX and called their corporation on this day XX/XX/XXXX to let them know of this fraudulent account and awaiting a response. This has caused me tremendous XXXX XXXX discomfort and damage..
|
| 11/10/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
On XX/XX/XXXX I purchased the XXXX XXXX XXXX at XXXXXXXX XXXX in XXXX MD. It is financed through Credit Acceptance Corporation. The purchase price was roughly {$18000.00}. 10 months later, as in today, XX/XX/XXXX, the vehicle price has almost doubled. I know owe over {$32000.00} on this vehicle.
After much research, there are 3 recalls on these cars, as well. Specifically, my car had a recall on the airbags. I no longer feel safe driving this vehicle. I feel like I am going to be stuck in this vehicle for life and I feel as though Credit Acceptance practices predatory lending especially to the impoverished and uneducated. Modern day snake oil salesmen/corporation/company .
Reading all the consumer complaints, etc. I feel as though I've been sentenced to a death loan. Meaning I will be paying this vehicle off until I die, or I will die in this vehicle because of the recall. This is completely unfair and as a consumer the amount of information presented to " just sign '' is overwhelming.
Credit Acceptance is a death trap. Do NOT finance with them.
|
| 09/16/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION is attempting to collect a debt without a contractual obligation binding I the consumer and CREDIT ACCEPTANCE CORPORATION. CREDIT ACCEPTANCE CORPORATION UNLAWFULLY REPOSSESED MY AUTOMOBILE ILLIGALLY XX/XX/2019 without NOTICE or responding to my CONDITIONAL ACCEPTANCE LETTER sent certified mail. Pursuant to title 15 USC 1692f ( 1 ) -UNFAIR PRACTICES, prohibits the collection of any debt without a CONTRACT. CREDIT ACCEPTANCE CORPORATION is attempting to collect a debt in the amount of {$470.00}, there is no CONTRACTUAL AGREEMENT between XXXX XXXX and CREDIT ACCEPTANCE CORPORATION for them to lawfully reposes my automobile, therefor CREDIT ACCEPTANCE CORPORATION is in VIOLATION of 15 USC 1692f ( 1 ) -UNFAIR PRACTICES. I DEMAND CREDIT ACCEPTANCE CORPORATION CEASE COLLECTIONS, {$0.00} OUT ACCOUNT XXXX, DELETE ANY NEGATIVE DOING TO MY CONSUMER REPORT, RETURN MY AUTOMOBILE THAT YOUR COMPANY UNLAWFULLY REPOSSESSED AND GRANT ME MY TITLE LIEN FREE WITHIN 30 DAYS, IF YOUR COMPANY FELLS TO DO SO I WILL SEEK LEGAL ACTION, respectfully.
|
| 01/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Credit Acceptance was notified mail XX/XX/2020. That I was exercising my rights to 15 USC 6802 ... 6802. Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this sub- chapter, a financial institution may not, di- rectly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a no- tice that complies with section 6803 of this title ...
B. Opt out of reporting Credit Acceptance needs to stop reporting my installments payment to all 3 credit bureaus ( third parties ) Stop reporting ....
1681b. Permissible purposes of consumer re- ports ( a ) In general Subject to subsection ( c ) of this section, any consumer reporting agency may furnish a con- sumer report under the following circumstances and no other : ( 2 ) In accordance with the written instruc- tions of the consumer to whom it relates.
Credit Acceptance needs to remove themselves from my consumer report.
|
| 07/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had an account go into collections over 2 years ago and recently it now on my credit report as an open account and missed payments are being marked and the balance for the account is increasing, I did not give permission and had no knowledge of it be reopened. My credit score is constantly going down now because of payment history and missed payments Saying I am 180 days passed due from this account that was placed for collections on XX/XX/2018. My reasons ; one it resets the life of the account/debt so takes longer to age off credit, it holds the consumer back not able to open new accounts/credit due to credit score and payment history, Old debt looks like new debt. Hurts consumers credit making it almost impossible to raise credit score without paying off old debt. It makes consumer feel pressured, harassed, held back, oppressed, and unable to succeed. Some jobs like the one I am going to be applying to after I finish XXXX XXXX in 6 months check credit scores therefore making it harder to get a job that would help me pay off debts that I may owe.
|
| 07/02/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
When the COVID-19 pandemic first occurred I called the company, Credit Acceptance, when I first lost my job and they told me that the only thing that could be done for me is they would erase late payments. So as soon I as I received any financial assistance I made sure it was one of the first bills I took care of because it was showing up as a late account on my credit report. That was in XXXX. In XXXX the account was up to date. I kept checking my credit report and it has not been updated since XX/XX/XXXX. I have been in contact with them 4 different times and they have given me different answers every time. I called XX/XX/XXXX and they told me there was a freeze on my account and they were going to take it off so my credit would be reported on the XXXX on XXXX. I then received an email XX/XX/XXXX and it said they were not reporting until XX/XX/XXXX. Now they just told me I have to fill out a form to take the freeze off. I also have disputed this with each of the credit bureaus and they told me the information was accurate and nothing about a freeze.
|
| 05/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a concern about Credit Acceptance Corporation Auto Finance. my vehicle was involved in a auto accident back on XX/XX/2019. It was reported as a total loss to the company, CAC refused to let the GAP pay the remaining portion for the total loss claim. So now the account has been sitting with an unpaid balance of {$14000.00}, monthly payment reports on my credit report as {$0.00}. This account is well over 180 days past due and is no longer handle by CAC, they have an outside law firm handling this file for them and the refuse to either have it updated or removed from my credit report. They still have the account as open and active in their company but not handling the matter at hand. I asked them several times to have this matter removed or corrected. I was told by a representative that they can continue to keep my account open as long as they want to and have another agency collect on it for them. By law I know after 180 days of no payment the account has to be reported as charged off or closed. This company refuse to do so just to keep it open.
|
| 03/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a loan with Credit Acceptance Corp and it was the worst mistake of my life. So I refinanced this loan but I wish I had refinanced sooner but they were giving me inaccurate information about refinancing. I refinanced the loan with XXXX and I wish I had done it sooner. I got a call from a collection agency stating that I owed a small balance. I sent them a certified letter asking why they say I owed a balance when I had a letter stating that my account was paid in full. I received another letter from Credit Acceptance stating that my account was paid in Full in XX/XX/XXXX. But in XX/XX/XXXX they reported to all 3 credit bureaus that the account is in collections. The company then sent me another letter stating that my account was paid in full. The company even sent me a refund check for {$47.00} in over payment to my account. My credit report did not show any late payments before they sent this straight to collections and it is now it is still on all of my reports even though I have been disputing it and it caused me to be denied another car loan.
|
| 05/23/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA, XXXX Dispute Department XXXX XXXX XXXX XXXX, XXXX, PA XXXX To whom it may concern, I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the Federal Trade Commission and I also enclosed copies of the Federal Trade commission identity Theft Affidavit. Please Delete the items as soon as possible.
Based on, 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft not later than 4 business days after the date of Receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!!! Please delete these items as soon as possible.
Fraudulent Accounts XXXX XX/XX/XXXX Amount : XXXX Account XXXX : XXXX
|
| 08/04/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I got this loan back on XX/XX/XXXX I have had nothing but problems I only missed one payment but I got caught up it's been since covid-19 had back in XXXX well I ended up losing my job due to covid I kept telling them and missed payments everything I kept in contact with them they were very rude they would call my phone 24/7 non-stop from XXXX XXXX to XXXXXXXX XXXX seven days a week never stop leaving voicemails everything well a month ago I paid the car off which is fine but the point is is the harassment and the late fees and then disabling my starter so I couldn't get anywhere to get money to pay my car it was just I need to know I need to let people know what kind of company this is there are harassing company they are very rude they had no remorse or anything with it for what they had done well I'm a credit report now it's a set of clothes and don't say that I paid it off in full couldn't put nothing positive on my credit report damn all the days I was late on there so yeah it's making me look bad due to covid-19 making a very bad hardship on me
|
| 08/04/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Since XXXX 2015 I have been unemployed due to being laid off. During this time I have attempted to make my payments but when you have not income coming in it is very hard to do. I have been talked to very inhumane regarding my account. I am constantly being threatened by my car being deactivated. I am constantly asked if someone can pay for me. If that was possible, I would not be behind. Even though my sister cosigned with me, she does not help me at all with this even though she knows my situation. I am on my own right now. I am daily looking for work so I can get back on track with you all. This is the second vehicle that I have purchased through Credit Acceptance and I had no problem with my previous purchase. I want to keep my car but I need some assistance right now and no one in the organization is willing to assist me or work with me except for demanding that I make a payment. I need a deferment so I can get back on track and not ruin my sister 's credit because that is her main concern right now. I appreciate any assistance you can give me.
|
| 10/07/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The company agreed to remove late payments for Covid-19 the months of XXXX and XX/XX/2021 due to severity which was never resolved. In addition, the company also confirmed that an automatic payment method was successfully added to my account. After having doing so, instead a 30 day late payment was reported to all credit bureaus negatively impacting my report. After contacting the company in attempts to resolve the matter the company confirmed admitting that their automatic payment processing had been compromised and that they would resolve this issue and that a new payment company would take over because other customers experienced the same issue. The company failed to notify their customers of the processing issues to begin with resulting in severe negative impact on my report. The reporting from this incident occurred on XX/XX/2021 to credit bureaus .This issue has not been resolved. This is an escalation for removal of ALL late payments. As a sole provider the me and my family are severely impacted and caused damage to my financial reputation.
|
| 08/06/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPOR XXXX XXXX XXXX CREDIT DISPUTE DEPT XXXX, MI XXXX The above referenced company does not provide any type of verification of account history, payments etc. I have made my payments that apparently, a few were not applied accordingly causing an issue. Without receiving any type of monthly statement or access to online account I was not aware of an issue until I called in for verification. This account is set up on biweekly payments but because of the initial issue, it is continuously running behind. This is only adding late fees and additional interest I should not be responsible to pay. I have no idea of what my balance is or when my payments post. I contacted this company to get assistance on updating the account and was told there was nothing they could do until I pay the past due amount. I make my full payment every month. This is outrageous that they can bill me for late fees and additional interest without providing me access to see the activity on my own account. They are reporting this account as constantly delinquent.
|
| 07/13/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My FICO score dramatically decreased due to credit acceptance Corp reporting 30 days past due on my account. Their system reflects I paid XXXX payment XX/XX/20 when in fact it was paid XX/XX/20 at XXXX XXXX eastern time. I disputed with credit bureau and made numerous attempts to reach them to attempt a goodwill deletion to no avail. The payment was not more than 30 days due to the pandemic I tried my best to pay on time and in the 45 months thus far with my loan I have never been late. I have 7 months left and asked them to please resolve this as I consider myself a good customer they simply added a natural disaster code on my report which did absolutely nothing for my score. I believe my payment did not reach the new billing cycle and their reporting is not correct and based on my payment history they should work with me. I will have paid them XXXX for a car that was only XXXX due to high interest rates however I never complained and have always paid them every month and not they will not help me in a time where the whole country is struggling.
|
| 01/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
MY HUSBAND AND I HAVE MADE PAYMENT ARRANGEMENTS WITH CREDIT ACCEPTANCE REGARDING OUR CAR LOAN ON XX/XX/XXXX. WE SPOKE WITH A SUPERVISOR AND EXPLAINED THAT DUE TO UNEXPECTED MEDICAL EXPENSES WE FELL BEHIND IN PAYMENTS. WE ARRANGED TO PAY {$470.00} ON XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX. PAYMENTS FOR XX/XX/XXXX AND XX/XX/XXXX HAVE BEEN PAID. THE XX/XX/XXXX PAYMENT IS SCHEDULED. WE HAVE FOLLOWED THROUGH WITH OUR PROMISE TO PAY. WE ARE BOTH ON SOCIAL SECURITY XXXX AND PAYMENTS WERE SCHEDULED FOR THE DATES OF OUR CHECKS. WE HAVE CONTACTED CREDIT ACCEPTANCE AND SENT IN WRITING AND EMAIL TO CEASE AND DESIST FROM THEIR EXCESSIVE CALLING. IN 3 HOURS WE RECEIVED 11 CALLS. WE WERE TOLD THAT THERE ARE NO NOTES ON OUR ACCOUNT RE : PAYMENT ARRANGEMENTS. WE GAVE THE CUSTOMER SERVICE REP. THE CONFIRMATION # WE WERE GIVEN BY THE INITIAL SUPERVISOR WE MADE THE ARRANGEMENTS WITH. I FULLY UNDERSTAND THAT IF THE PAYMENTS WEREN'T MADE-THEY HAVE A RIGHT TO CALL US, BUT WE WERE TOLD THAT THE HARASSING CALLS WOULD STOP. THEY HAVEN'T. THEY CONTINUE TO CALL. PLEASE HELP.
|
| 07/18/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
On XX/XX/XXXX my vehicle was repossessed from my job. In XX/XX/XXXX I paid XXXX because my fridge went out. Not their problem. I was informed I needed {$1200.00} to get my car back. I scuffled up {$900.00} and I'm grateful that they taken it however every month I auto pay my car note. If I have been carrying over a late fee of {$23.00} for ( 7 ) months {$160.00}. {$320.00} from XX/XX/XXXX plus the {$160.00} totals {$490.00}. My car note would have come out on the XXXX but they included it in the repo plus {$300.00} for towing fee. I have been devastated every since. I don't understand. I know what part I played in it but I got NO documentation about this matter. Thank XXXX some people understood that I am an XXXX and couldn't make it without my vehicle. I am including all my bank statements as proof of payments. Credit Acceptance should have better business practice. I believe I am the first person to get a repo for a partial car note and late fees. Also XXXX XXXX XXXX needs customer service classes and should consider who they are in bed with.
|
| 05/21/2017 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I spoke with XXXX in the fraud department that is handling my case. She advised me of the steps that I need to take to get this investigation started so that I could get this car off my credit. Its a XXXX XXXX XXXX that she stated was opened in XX/XX/XXXX in the XXXX , FL location. In which i do n't live. They have no clue where this car is located. The loan is ab out 20, 000 in w hich this is reporting late on my credit. Its dropping my score and stopping me from obtaining credit that I try to get. I sent in all the information that was needed. We are now in XX/XX/XXXX and I have yet to get an update on what is going on. I have made couple attempts to contact my case manager XXXX and she has not returned any of my phone calls. My third attempt to get in contact with her was XX/XX/XXXX . I advised the rep that I spoke with that was my last attempt to try to get an update. I also advised that I will be getting a lawyer involved and will be reporting the business. The companies name i s Credit Acceptance.
|
| 06/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Purchased a car XX/XX/XXXX and credit acceptance corp was my finance company. Same purchased car caught fire XX/XX/XXXX. Went to the dealer I purchased from when the engine first started knocking and was sent down the street to another dealer that honors my extended warranty but to no avail issue was not fixed and by the next morning while driving the car back to the dealer it caught fire and almost killed my daughter and I had I not pulled over and exited the car when it started to smoke. After calling the dealer and telling them what happened I was told Im sorry to hear that but your own your own. Extended warranty told me they dont cover fire. I was sue by credit acceptance XXXX with no recollection since the court notice was placed on my door I used to live at but that is acceptable as being served in Maryland so of course they won the lawsuit. My wages have been being garnished since XX/XX/XXXX up until I lost my job XX/XX/XXXX and since the entire time the loan is still on my credit report as open and 180+ days late reported every month!!!
|
| 05/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I purchased a vehicle from a dealership in XXXX, NJ called XXXX XXXX XXXX XXXX. The bank that approved me for the loan was Credit Acceptance. As of today it is now well over 60 days since the date of purchase XX/XX/21. The dealership engaged in unfair and deceptive business practices, I still do not have plates for my vehicle. The bank Credit Acceptance has not only failed to obtain the vehicle title from the dealership, they have also engaged in unfair and deceptive business practices.
Credit Acceptance has violated my consumer rights by violating the FCRA.
They have reported a vehicle loan on my credit report insinuating that I am paying them for a car that THEY DO NOT LEGALLY OWN. The bank has already paid the dealership for the car. THE TITLE WAS NEVER GIVEN TO ME, I WAS NEVER LISTED AS THE OWNER/ FINANCER OF THE CAR NOR WAS CREDIT ACCEPTANCE LISTED AS THE LIEN HOLDERS.
THIS ACCOUNT SHOULD NOT BE ON MY CREDIT REPORT, NOR SHOULD I BE MADE RESPONSIBLE FOR PAYMENTS UNTIL THE BANK HAS OBTAINED THE TITLE AND ARE LISTED AS THE LIEN HOLDERS.
|
| 01/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
So this is another report regarding credit acceptance corp so I asked them for the original contract they never sent it to me they sent me aone sheet of paper with a signature and not the signatures to the original contract which my name on the file was XXXX XXXX not XXXX XXXX XXXX it's a defamation of character the dealership sent me a fake contract to my house with fake signatures and credit acceptance corp sent me one sheet of paper when I asked for the original contract and I had a claim number through XXXX XXXX XXXX already that the insurance company should have paid for the car it should on all three bureaus o. My credit report as paid or it should not be on there at all I tried to fix this several times this is indeed fraud and XXXX also shows on my insurance paper my name that was on the original contract that's defamation of character I already have a claim number from XXXX insurance company through my legal sheild attorney so to be up on my credit report as a balance that's not paid is illegal and is violating my amendment rights
|
| 10/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
One time I called to see the amount of money I own in the car and they told me i own XXXX And like two weeks ago I called and told me that i own XXXX dollars on a car that's is not worth it but the problems come from the dealer if you search for them and see the reviews that they have you'll see that many people saying they even open an account to people without the person concern the yo every dealer I go they don't want to take the car because the amount of money they put at the beginning I had a car different to the one I actually have and they cancel de loan with the bank and added the one that I have right now and what I think is they mixed both of the amount money of each car because that's not normal to have such a high bill when they told me I just own XXXX they are thief as the dealer where I got the car from when I first got the car it got overheat and I had to return to the dealer and I told them I don't want that car and they told me they can't do anything, they sold me that car for XXXX a XXXX XXXX XXXX you think that's fair?
|
| 01/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have submitted multiple disputes on my account to Credit Acceptance Corp relating to the reporting of the account. The status shows as in repossession -- this vehicle was voluntarily surrendered in 2015 and has been reporting incorrectly for years. The last payment date is incorrect -- they are using the date the vehicle sold at auction and the proceeds were applied when that was not a voluntary payment. The last payment date reported on a credit report is to be the last voluntary payment. The account closed date is incorrect -- it should have been reported as closed on the date of voluntary surrender. The balance is incorrect -- they are continuing to report this account as if it is still open and payments are due. The payment history is incorrect -- it should no longer be showing monthly payments are due/past due as no monthly payments are due on the account -- it should have been charged off long ago. The balance is incorrect -- somehow it increased in the last month! I am going to take legal action if these items are not remediated.
|
| 03/27/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
XXXX XXXX XXXX, XXXX XXXX CFO of Credit Acceptance XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX.
XXXX XXXX of XXXX XXXX XXXX XXXX MA XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX hall all conspire to infringe upon our unalienable rights and freedom of liberty 's. These individuals willingly and knowingly engage in criminal activity which has cause direct damage to all parties involved. These individuals took it upon themselves to violate state and federal laws which has cause extraordinary damages financial emotional and physical upon us. XX/XX/18 this fraudulent contract was created by XXXX. Credit was extended in a private agreement and XXXX choose to neglect title 15 section 1692 and made a private transaction into a public transaction which is unlawful. The attachment that will be attached in good faith is PRIMA FACIE EVIDENCE OF THIS ON GOING UNFAIR AND MISLEADING INFORMATION WHICH IS BEYOND REASONABLE DOUBT OF DECEPTIVE BUSINESS PRACTICES.
AGENT TO PRINCIPAL IS PRINCIPAL TO AGENT IGNORANCE OF THE LAW IS NO EXCUSE NOR DEFENSE
|
| 12/20/2019 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Repeated calls by CREDIT ACCEPTANCE CORP. 5+ daily even when given times and dates that are unacceptable to call durring Cold call, provide no verification they are CREDIT ACCEPTANCE CORP when asking for personally identifiable information.
when asking for verification of debt, I'm asked if I would like my number removed from their system instead of complying with request.
Trick/Ask without prompting or guidance if the consumer would like their number removed from their system to initiate a legal process which typically starts once a consumer asks to not be contacted.
will cold call, lie about payment dates and arrangements made then hang up once given dates and times of said agreements.
Does not record all phone calls, Blocks recordings from being accessed by employees to verify agreements made or cancelled.
Deletes/wont acknowledge phone calls with given dates to verifiy agreements. Says they dont exist and then hang up.
Calls roughly every 40 minutes from different numbers all marked by XXXX XXXX as high risk / spam calls.
|
| 06/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company failed to comply with FCRA regulations and notify me that they have/would be/or could report derogatory information to all three consumer reporting bureaus. Despite having an address on file, references on file, an email address on file and an additional authorized third party on file they made no diligent efforts to notify me of this prior to the damages being caused. Their failure to uphold their responsibilities caused me to lose a house I was set to close on valued at {$190000.00} in addition to appraisal and inspection fees. Not to mention, they continuously attempted to draw on a closed checking account and I incurred expenses with my financial institution as a result. I attempted to see if they would remedy this by a good will gesture as I have never been in default before and this was an isolated incident but they replied with " they tried to call me and its my own fault ''. I further explained to them the circumstances surrounding the breakdown in communication and they would not reasonably reach a civil conclusion.
|
| 01/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XXXX XXXX I purchased a vehicle from XXXX XXXX XXXX in XXXX XXXX through credit acceptance being the loaner, when I put the Initial down payment on the car the sale price was $ XXXX put {$1000.00} down. I was made to have an extended warranty through a company called XXXX added on my loan which I didn't ask for and also I have several things wrong with my vehicle that need to be fixed and there is Noone around that takes this warranty bc they have been used prior and companies haven't been paid by them. I was under the assumption that I'd be paying {$4600.00} for my car in which it's value is only a little over {$2400.00} ... when I made my first payment with credit acceptance I was then aware that there must be something wrong bc my balance due is over {$10000.00} I don't know where all these fees came from I don't know where or why another {$4600.00} has been added to my loan... I have been jerked around since I began this loan and I want to know why am I paying over XXXX grand for a car that is a 2006 with almost XXXX miles on it.
|
| 01/09/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Accordance to the fair credit reporting act these creditor Credit Acceptance and XXXX XXXX ( original Creditor : XXXX XXXX XXXX XXXX XXXX has violated my rights under 15 USC 1681 section 602 states. I have the right to privacy. 15 USC 1681, section 604a section 2 it also states a consumer reporting agency can not furnish accounts without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under open and consumer credit plan as late of any purpose.
( 1 ) Credit Acceptance : Shows as if I have not been making payments, payments on time and that Im behind 24 months of payment which is not true. Ive call about this matter. Nothing has not change on my credit report. Credit report shows XXXX of XXXX until now I have not made payments ETC ( 2 ) XXXX : ( original creditor : XXXX XXXX XXXX XXXX ) During this time. I was XXXX From XX/XX/XXXX to XX/XX/XXXX Which shows and means I was a XXXX of the state. All medical and medications was covered and Insurance by the state. Also this is over 2yrs
|
| 10/13/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
ATTENTION TO CREDIT ACCEPTANCE CORPORATION! PLEASE READ AND UNDERSTAND THIS MESSAGE AND ITS ENTIRETY. I AM SUBMITTING THIS INFO AS THIS ACCOUNT is a result of identity theft. I recently discovered through my new monitoring service this account being reported I made efforts to remove this account from my file as the amount of {$830.00} does not belong to me. This account was fraudulently opened through this company CREDIT ACCEPTANCE CORPORATION in XXXX of 2016 an has been reported to the FTC and authorities as Identity theft. My information was stolen and utilized by someone else claiming to be me utilizing whatever tools needed to acquire ( SOME FORM OF LOAN ) In I have submitted all of my personal information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft. All information submitted is said to be the rightful information needed to resolve this matter.
|
| 05/16/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I was in a no fault accident. I was hit from behind in a 4 vehicle collision in XX/XX/2018. and the car was not driving as it should have commerce agreed to pay car off in full credit acceptance agreed to communicate with commerce claims to get money for vehicle and commerce is giving me a hard time with paying off car so now credit acceptance taking attitude out on me threatening me to take to court and ruin my credit. I received about 2-3 calls a week after I asked them to please stop CALLING ME I HAVE NO POSSESSION OF VEHICLE. XXXX XXXX agreed to pay off car so they need to deal with commerce I have not had this vehicle since XX/XX/2018. I explained manny times this has affected my health drastically and interference with mental health causing more medical issues because of panic attacks and harassment. I explained I get XXXX social security not working. They are inconsiderate and yell and argue with me like crazy people in Street. Unprofessional and inappropriate customer service. They always say OWELL YOU REQUESTED LOAN NOT US.
|
| 10/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
My name is XXXX XXXX not XXXX thats a mistake Credit Acceptance XXXX, scanned and fraud me two times 2 vehicle loans one vehicle was repossessed. My credit has been ruined. I have creditors calling me and the attorney generals office sent a letter. They are pursuing fraud and scam charges. They scam me and thousands of other New Yorkers, but they will not mediate my case individually. I have to seek counsel, the dealership who sold me the vehicle is responsible for scam. Also, the price was not XXXX the way it was leased it was only XXXX. I had full coverage insurance on both vehicles, one vehicle was repossessed and ruined my credit. I never had a chance with that one. Both vehicles were lemons, constantly breaking down never got to drive them. There should be records of all the repairs. I did to both vehicles one of them this one I have now second loan I took it to the XXXX and they said its a scrap vehicle. It never should been sold in this condition its dangerous I would like for compensation for both of these fraudulent loans.
|
| 05/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Beginning in XX/XX/XXXX our payments have been showing delinquent even though our account is set on auto-pay through the bank. In XX/XX/XXXX we asked for a payment arrangement on our account due to having to have work done on our car. We were never told by Credit Acceptance Corporation that our account would be reported as past due because we requested a payment arrangement. When we pulled our credit report, it should that our payments are reporting past due every month from XX/XX/XXXX until this very day. We also notice that in XX/XX/XXXX when a payment arrangement was placed on the account it showed that we missed a payment. We were never told that payment arrangements would show our account as delinquent. We pay extra every month on our car note even before the payment arrangement was requested. Our payments are {$350.00} per month and we pay {$440.00} per month since XX/XX/XXXX. This is a joint account and it appears this way on both of our credit reports. This is preventing us from trading our car in or purchasing a new car.
|
| 04/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am writing to file a complaint against Credit Acceptance Corporation for continuing to pursue a debt that I have already been released from. On XX/XX/2019, I received a garnishment release letter from your company, which stated that I was released from any liability for the debt in question.
Despite this letter, your company has continued to report inaccuracies on my credit report, contacted me regarding the debt, and has even threatened legal action if I do not pay it. This is unacceptable and goes against the terms of the garnishment release letter.
I demand that Credit Acceptance Corporation immediately cease all attempts to collect this debt from me, as I have been released from any liability. Furthermore, I expect an apology for the stress and anxiety that your continued attempts to collect this debt have caused me.
If I receive any further communication regarding this matter, or if there is any negative impact on my credit score as a result of your actions, I will take appropriate legal action against your company.
|
| 11/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have filed a complaint on numerous occasions against credit acceptance with XXXX. The account shows to be opened and credit acceptance is reporting the account is missing payments every month but the vehicle was voluntarily surrendered by me and sold by credit acceptance in XXXX of this year. XXXX from the complaint department has been handling my complaint. She is very unprofessional, not knowledgeable at all and refused to get me a supervisor when I demanded one several times on more than one day. Everytime I call credit acceptance they route me to XXXX and its unbelievable that someone so incompetent of their job is handling my complaint in the first place when I have asked for supervisors who are more knowledgeable of this situation. I no longer have the vehicle it was sold in XXXX the account is suppose to report CLOSED due to voluntary repossession. XXXX stated that there is nothing that they can do and to contact XXXX. XXXX stated that I have to contact credit acceptance. No one is helping me. This is my 2nd complaint.
|
| 06/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/2020 my car was totaled out. On XX/XX/2020 the insurance company responsible paid {$8800.00} for the vehicle. The total amount due was {$12000.00}. They have also received payments of : {$570.00}, {$740.00}, {$2200.00}. All of this equals the total amount for the car but instead of them applying the money to the vehicle balance they applied it to the finance charges and saying I still owe money on the vehicle. I have been calling 2 to 3 times a week about my account ever since XX/XX/2020. They refuse to let me speak with a supervisor. I also have requested a payment history so I could view how they have been applying the payments and they refuse to send it me. They also then tell me I have until XXXX XXXX to pay off the remaining balance, or I will be responsible for paying the finance charges which is at least {$9000.00}. Also they are adding money on to the balance every week. From last week I went from owing {$1000.00} to now owing {$1200.00}. When I asked what the extra charges are for, I was told finance charges.
|
| 08/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
n accordance with the Fair Credit Reporting act XXXX CREDIT ACCEPTANCE Account # XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions this account is reporting open and closed at the same time, how can that even be possible account is report 120 days late and also 180 days late at the same time, how be that be this you your violating my rights Account is reporting inconsistent and inaccurate information you are alleging the negative claims still yet have NOT provided proof of truth, correctness, timeliness, and or else wise adequate COMPLIANCE to all laws protecting consumers.
I HAVE CONTACTED THIS COMPANY NUMEROUS OF TIMES TO RESOLVE THIS PROBLEM AND THEY KEEP CHANGING MY CREDIT REPORTING EVERY COUPLES WEEKS BUT NOT SOLVING THE PROBLEM I HAVE ALSO REACHED OUT TO ATTORNEY GENERAL PLEASE REMOVE ENTIRE ACCOUNT FROM MY CREDIT REPORT IMMEDIATELY
|
| 03/24/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I got an Auto Loan from Credit Acceptance for a XXXX XXXX XXXX XXXX ( XXXX XXXX ). the car XXXX XXXX value is between $ XXXX {$10000.00}... somehow I was financed and paying in total {$27000.00} I'm sure that's over the legal limit of interest in XXXX XXXX I spoke with them to tell them I did not want the car anymore. they failed to respond. eventually they came and repossessed the vehicle. they sold the vehicle at auction and are telling me I owe them {$16000.00} and are using a debt collector service by the name of XXXX, XXXX XXXX XXXX XXXX to collect this debt. I do not have this vehicle anymore as they have taken it back and now they are forcing me to pay WELL over the actual value of the car and are sending debt collectors to harass me. what legal ways can I sue or do anything about this? cause I'm not paying this so called debt and I will not allow this. these company 's should in no legal right be able to do this to people and the fact there is no government ordinance to watch over this stuff is beyond unsettling.
|
| 02/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I bought a car from XXXX XXXX XXXX of XXXX Va XXXX XXXX XXXX XXXX XXXX, Back in XXXX XX/XX/2020 the sales person XXXX XXXX dose not work there anymore, I put XXXX down on the Vehicle which cost XXXX and after we discussed every my payments were supposed to be XXXX monthly For 36 months is what I was told, but when I asked them how much more do I owe they said XXXX more! they said nothing about XXXX percent rate, everything in this contract is False information, And I believe my rights were violated, I Am XXXX XXXX XXXX my birthday was Sunday and I was planning on paying my car off which I know is less then XXXX I havent been able to eat or sleep behind this situation, And I was struggling too keep the payments up this long, And Now they are trying too make me pay XXXX total amount for this vehicle on a 72 month plan! That very stressful! Because I would have never took this car in the first place if they would have been straightforward with Me! I really Need Help! Thank you XXXX XXXX! Finance through Credit Acceptance corp!
|
| 01/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I purchased a used car ( my first car ), I was scammed. The vehicle broke down on me and the company I brought it from wasn't trying to help at all. I was charged XXXX for a used XXXX XXXX with XXXX miles on it. I had no clue about buying cars. I kept trying to refinance and no one not even credit acceptance would refinance. The car ended up breaking completely down. I willingly told them to come get the car, after I had already paid it down to about XXXX. They took the car and resold it for ( how much I don't know ) but they never took that balance off my loan. This was in XXXX. Here we are in XXXX and this company is still falsely reporting to the credit bureau that I'm missing payments. They closed the loan every time I call and have my lawyer call and then reopen it and say I'm missed a payment constantly damaging my credit. They have been doing this for years. It has to stop. I never agreed to another payment against after I have the vehicle back and they are constantly reporting false information to the credit bureau.
|
| 09/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I submitted a 1099C to the company " Credit Acceptance '', which was mailed back as accepted. I called the company several times between XX/XX/2023 and XX/XX/2023. Today I called several times so that I could speak with the compliance department as advised by a representative yesterday. The representative that I spoke to today transferred me to the compliance department where I spoke to a person named XXXX, who would not give me her last name and quoted her last initials and a number for her last name ( I am not sure if this was a recorded line ). XXXX was very intimidating, angry, deceiving, and aggressive while communicating to me that I owe a debt they ( Meaning your company ) do not accept 1099, and they would have never mailed me a return. She continued to be hostile and sassy, continuously saying this and telling me that you only accept payments. At this point, XXXX has caused a problem, because my 1099C was accepted and if the copy does not zero out my account they will be in violation of the federal income tax law.
|
| 02/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
In XX/XX/2022, I was behind 3 car payments which is about {$1600.00}. In late XX/XX/2022, I set up an automatic payment of {$500.00} bi-weekly. To date, I have paid over {$2000.00} and Credit Acceptance is still saying I owe about {$1500.00}. Why? Because my car payment, according to them, is due on the XXXX of each month and even though I set up and fulfilled my {$500.00} bi-weekly payments for the past XXXX weeks, the payments that are supposedly due on the XXXX of each month are rolled over. I'm also charged an additional {$24.00} a month for late fees.
I called the company today and asked them if I can change the date of my scheduled payment ( not the auto payment I set up ). I was told no. How can a finance company not accommodate their customer? In addition, charging me extra late fees when I have been paying {$1000.00} monthly. At this rate, I will, as stated previously, die paying this debt off.
This is my second complaint of predatory financial practices for Credit Acceptance. This is unfair should be illegal.
|
| 07/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit Acceptance Corp has reported this negative account on my consumer credit report. I am not associated with the person named on the account for the amount of XXXX. I have already disputed this with XXXX along with other negative accounts associated with the same people. This account is being reinvestigated and all other negative accounts that I have disputed as of XX/XX/XXXX have already been corrected from my credit report. My credit has dropped significantly due to these credit reporting errors that continue to be associated with my first and last name. The addresses and phone numbers on my credit report were corrected today XX/XX/XXXX and will be updated within the next 72 hours. These credit reporting issues occurred back in XXXX with the same people being associated to my credit report and I had to report all this to XXXX that many years ago. They are reappearing once again and this is negatively effecting my credit. The time and effort to dispute these accounts has been exhausting. Please take care of this ASAP!
|
| 12/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
I HAVE FILED MULTIPLE DISPUTES WITH CREDIT ACCEPTANCE CORP. THIS ACCOUNT WAS OPENED BACK IN XXXX. HOWEVER, CREDIT ACCEPTANCE IS REPORTING INACCURATE INFORMATION ON THIS PREVIOUS AUTO LOAN. THEY ARE REPORTING ME ''LATE '' WHEN I HAVE NOT BEEN LATE ON THIS ACCOUNT. FURTHERMORE, I HAVE SPOKEN WITH A REPRESENTATIVE IN THEIR DISPUTE DEPT SEVERAL TIMES AND I WAS TOLD THEY WILL FIX THE ISSUE. THE ISSUE IS THEY ARE REPORTING NEGATIVE INFORMATION ON THIS ACCOUNT. ALSO, THEY ARE NOT UPDATING ANY PAYMENT STATUS?! I HAVE ALREADY PROVIDED BANK STATEMENTS THAT SUPPORT MY DISPUTE. ALSO, CREDIT ACCEPTANCE HAD SYSTEM ERRORS DURING THE PANDEMIC THAT PLAY IN FACT. AFTER, I REVIEWED A LETTER FROM THEM THIS MONTH XX/XX/XXXX. THEY ARE STILL NOT REPORTING ANY ACCURATE INFORMATION! THIS ACCOUNT IS NOT SHOWING ANY CREDIT HISTORY, TERMS, OR PAYMENT STATUS. THEY ARE ALL EMPTY! THIS NEGATIVE INFORMATION IS HURTING MY CREDIT SCORE XXXX POINTS FOR ABSOLUTELY NOTHING! THE CREDIT BUREAUS ( XXXX AND XXXX ) ARE HOLDING THEM ACCOUNTABLE FOR THIS MATTER.
|
| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Credit acceptance car loan company has reported my payment history incorrectly for over 2 years now. I have never missed a payment, my understanding was to have a one-time payment flipped over to the back of the loan that would have helped me from falling behind during COVID. That is not the case they have reported to all three credit bureaus saying that my payment history is XXXX payments missed with credit report reflecting XXXX XXXX XXXX XXXX plus days late they have completely destroyed my credit due to this false reporting of my payment history. They have not come to a resolution over these facts and continue to report the loan incorrectly also was in still not even a payment behind and with no contact no forewarning came and repossessed the vehicle where we had to come out of pocket almost {$900.00} to get it out that very same day. I have all the documentation showing this. I need this erased completely off of my credit report to be able to even continue with my life and any sort of positive fashion whatsoever.
|
| 03/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Hello, My name is XXXX and I need help...
XXXX XXXX XXXX XXXX : XXXX Start Date:XXXX Initial Balance : {$26000.00} Remaining Balance : {$17000.00} I put a down payment on a truck in XXXX, Within 5 months the engine went out. I went to XXXX dealership, and they say they put a new engine in the vehicle and apparently they didn't. Now not even 2 years later I need another engine on the vehicle. My vehicle doesn't run and I'm stuck paying a car note of XXXX a month. XXXX XXXX in XXXX XXXX IL is now telling me that my warranty has ran out but I already used the warranty 5 months after putting down a down payment. Now I have to file bankruptcy because I cant receive another loan since I already have one with Credit Acceptance. I feel its very unfair that XXXX XXXX are giving people vehicles that barely work and now where stuck and in debt because of it. Is it any way you can look into this situation? I just dont want anyway else to have to go through what I'm currently going through. They need to be shut down immediately.
|
| 06/12/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/19 I RECEIVED A CALL FROM SOMEONE CLAIMING TO BE A LEGAL ASSISTANT FOR CREDIT ACCEPTANCE CORP. THEY ASKED ME TO VERIFY MY NUMBER AND SOCIAL SECURITY NUMBER, AND ADDRESS. THE LADY SAID THAT THERE ISN'T A DEBT IN THERE SYSTEM BUT THERE IS A DEBT ON MY CREDIT REPORT FROM THEM. THE PERSON ON THE PHONE WAS A FEMALE AND SHE SAID THAT SHE WORKED FOR CREDIT ACCEPTANCE. SHE ASKED FOR MY SOCIAL AND I REFUSED TO GIVE IT TO HER. I HAVE A COPY OF MY POLICE REPORT AND CREDIT REPORTS WHERE ITS ON IT. I'M CONFUSED ON WHATS GOING ON AND SOMEONE HAVE OBVIOUSLY STOLE MY INFORMATION OR GOT SOMETHING INCORRECT, THERE IS AN ERROR ON MY REPORT AND I DON'T WANT TO BE HELD ACCOUNTABLE FOR SOMETHING I DIDN'T DO. I HAVE NO KNOWLEDGE OF THIS ACCOUNT AND I DON'T KNOW WHY THE LADY ASKED FOR MY SOCIAL AND WHY IS IT ON MY CREDIT REPORT. I HAVE WITNESSES OF THE CALL AND SITUATION AND IT IS ON MY CREDIT REPORT ILLEGALLY.THEY SAID THEY WILL BE SENDING A FORM, AN IDENTITY AFFIDAVIT. SOMEONE ALSO REQUESTED CREDIT ACCEPTANCE INQUIRIES ON MY REPORTS.
|
| 12/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is XXXX XXXX XXXX, sending you this complaint to seek your assistance in blocking this account from reporting on my Credit Report. This is also to inform you that I am working on my file personally and I have not hired any Credit Company to work on my files.
I have a loan with XXXX. I have always made my payments on time yet there was a XXXXday late state. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting the XXXX Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the late payments and charge off were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. There was definitely an error on their part. The bureaus are condoning illegal behavior and willfully in violation of FCRA. PLEASE REMOVE FROM MY REPORT IMMEDIATELY.
|
| 05/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/2020I opened an auto loan with Credit Acceptance Corp in the amount of {$7100.00}. I made all payment the day before they were due. The auto company I purchased the vehicle from ended up going out of business in XXXX and never paid the lien that the XXXX XXXX XXXX had against the title therefore Credit acceptance was never able to obtain the title. I still made my payments until XX/XX/2020 when Credit Acceptance shut down my account and told me to continue dealing with the Ohio AG office ( which I did ). The vehicle is now back in possession of the original lienholder XXXX however even though Credit Acceptance closed my loan and returned my money that I paid, they reported to the credit bureaus as me being 120+ days late on a payment. Ive talked with them and they dismiss my concerns or tell me they will look into it and call me back. It needs to be removed from my report! They closed my loan, gave me my money back and the vehicle was never in their name or possession and has since been returned to XXXX! help!
|
| 09/08/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On Friday XX/XX/XXXX at approximately XXXX Credit Acceptance Corp withdrew an unauthorized amount of {$390.00}. Again, on Friday XX/XX/XXXX at approximately XXXX, Credit Acceptance withdrew an authorized amount of {$500.00}.
I called the customer service line at XXXX on Saturday, XX/XX/XXXX and was told by XXXX there was " nothing she can do for me to refund then near unauthorized {$900.00} taken '' from my bank account. XXXX proceeded to make me feel as though I was trying to scam the company, claiming " someone in your house processed two payments '' ( which I told her was not the case. Nobody was on the computer at this time ) and refused to help on the matter.
XXXX then advised me to call my bank to dispute the charges as " there is nothing she could do ''. I proceeded to call my bank, XXXX XXXX, who were both surprised and alarmed Credit Acceptance would not assist me in the unauthorized payments.
XXXX XXXX processed two disputes on both payments. I fully expect Credit Acceptance to accept these disputes.
|
| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The company in question : Credit Acceptance E Corp Purchased vehicle : ( XXXX XXXX ) Date : XX/XX/XXXX made on-time payments each month til XX/XX/XXXX.
During such time, the engine went out in the vehicle. I voluntarily returned the car ; via being towed after an assessment was determined the vehicle would need an engine replacement. Upon returning the vehicle, the dealership returns {$3500.00} cash back to me in good faith. Unfortunately, the dealership is no longer in business, yet Credit Acceptance E Corp did receive the vehicle back and was able to make additional monies off the vehicle. In regards to my credit report, the reporting of this particular issue continues to disappear and reappear, also payments and the amount owed changes as well. I would like this account completely removed from my credit report until Credit Acceptance E Corp answers and replies in making this matter correct. I never refused to return the vehicle and I was told by the dealership that this would not be considered a repossession.
|
| 05/17/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
****NEW AND UPDATED INFORMATION REF XXXX The company has admitted to being willfully noncompliant to the FDCPA and Truth In Lending. I will be addressing multiple violations within the contract and response provided by Credit Acceptance. First, FEDERAL law says you have to RESPOND to my debt validation letter as well as my cease and desist, in which you have failed to do and you are showing that you are willfully being noncompliant with FEDERAL law. Second, Credit Acceptance is a debt collector as defined by the FDCPA, you sent monthly statements to my email implying that I owed a debt.. which is the definition of what a debt collector ; please reread the law. Third, 15 USC 1635 says that the consumer has the right to rescind a transaction in regards to ANY consumer credit transaction. You FAILED to provide me with my right to rescind pursuant to the Truth In Lending Act which constitutes fraud. You have also failed to disclose that pursuant to 15 USC 1605, my insurance could've been included in my finance charge.
|
| 05/06/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Almost everyday from XX/XX/2022 Credit Acceptance has called 4 or more times a day. It doesn't matter if I communicate with them at all. The calls will keep coming until XXXX my time. I have no problem if a debt collector makes one or two calls. That would be reasonable. I have told them that the frequency they call at this point feels like harassment as it doesn't matter if I talk to them in the morning and they know I can't pay then. They will just keep calling. When confronting them about it they will just tell you to write a letter and hang up. XX/XX/2022 as an example between XXXX they called 4 times. If you think blocking the number could give you some temp relief, you would be wrong as they have several other numbers to call from. I work 12 hour days from XXXX. The lien I have for the car is past due as they made aware every single day except Sunday. I have made payments and still making payments to catch myself up. It's not like I'm 90 days past due or haven't been submitting any type of payments at all.
|
| 09/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
Back in XXXX I bought a car from credit acceptance XXXX XXXX XXXX after then XXXX I got sick I went to credit acceptance and asked do they have XXXX insurance on this long and they said not on this particular loan don't have XXXX insurance so they put me on a payment plan. XXXX I got sick again and was in the hospital for a very long time had to go into XXXX XXXXXXXX with the car I have been paying on it up until this year early part where I got sick again and couldn't no longer make the payment in bankruptcy and they dismissed it credit acceptance repossess the car and XXXX I mean one payment on it to get it back then they said after I got it back I had to pay {$480.00} almost {$500.00} a month for the next 3 years on a car that is not even worth {$9000.00} they say I know for for back payments are in pay {$17000.00} into the car I'm not going to pay his car until XXXX they need to make an offer with me so we can get this settled this was very prepended on their part not to have a XXXX insurance on these loans
|
| 03/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/XXXX I received a notice from XXXX XXXX that XXXX XXXX XXXX XXXX pulled a hard inquiry on my credit report. The business is located at XXXX XXXX XXXX, XXXX, KY XXXX. At the time the report was pulled, I was working at XXXX and XXXX in XXXX XXXX Ohio. I haven't been to XXXX since XXXX. I called numerous times regarding this issue and they still haven't removed their inquiry. I explained to the company that I am on XXXX and haven't been outside of the State of Ohio since XX/XX/XXXX. It's been a couple of months since I last called the company and they still haven't removed their inquiry.
I also received a hard inquiry from Credit Accept Corp/CAC on XX/XX/XXXX as a result of the XXXX XXXX credit pull. I asked XXXX XXXX about the pull and they told me that CAC is their financing department. I contacted CAC about the issue and explained that I haven't been to XXXX since XXXX and that I didn't give either company any permission to pull my credit. Like XXXX XXXX, they haven't done anything to remedy this.
|
| 06/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have contacted Credit Acceptance numerous times & have gotten unsuccessful results. This company is reporting inaccurate information on my credit report also. The balance is false that they claim I owe. A lot of information they're reporting is false. The account balance was dismissed during the pandemic for insurance reasons that the collection company refuse to disclose to me. They also told me that they couldn't give me any information because they no longer have the account. Credit Acceptance told me that the account was sold to a law firm in XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX This number is non-reachable & I have no good contact for this company. Credit Acceptance is the ONLY collection listed on my credit report for this debt, NOT XXXX XXXX XXXX. This is illegal!!! This company is violating my consumer rights because they are reporting false information to the credit bureau on an account they claim they no longer have. Please DELETE this deceiving information/account from my credit report.
|
| 10/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have been back and forth with Credit Acceptance Corp for over 8 months regarding the same issue. They are reporting my account as closed and charged off when I am still making payments and my account is actually open. They also have my account showing that I was repossessed when my car was NEVER repossessed. For over 8 months I have disputed both those claims, I have spoken to over 10 supervisors, I have spoken to legal, and I have requested to speak to the credit reporting department over 15 times in which they claim that there is no number for that department. Each time I disputed the account and also faxed them over my credit reports showing that my account is being reported as closed, they responded back to me stating that everything is accurate when it is not.
This is not only destroying my credit, but it is also hindering me from getting refinanced, a new car loan, or even obtaining any type of credit. This is all due to improper credit reporting and they choose not to rectify it with proof provided.
|
| 03/11/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I received an initial written letter via mail regarding a debt I owe from XXXX, XXXX, and XXXX dated XX/XX/XXXX. This letter did not include the amount of debt I owe and only included a payment agreement, which I made over the phone. The letter states that I " have agreed to make monthly payments of {$500.00} with the first payment of {$1000.00} due by XX/XX/XXXX and a payment of {$500.00} due by the XX/XX/XXXXof each month following, until the balance owed is paid in full. Please note that 9 % interest does continue to accrue ''. I did not receive written verification of what the amount owed is, or how the interest is calculated. With the lack of written confirmation of exactly what I owe and how many payments of {$500.00} it will take to pay this debt off. I am concerned they have left this open-ended and have neglected to verify my payment plan with respect to how/when my balance will be paid in full, or what my starting balance is to begin with.I spoke with a representative about my concerns on XX/XX/XXXX.
|
| 01/19/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I cosigned for a used vehicle un XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who used Credit Acceptance Corporation after 1,2 or 3 months XXXX XXXX of not making the payment Credit Acceptance continued to allow them to get further behind until it was XXXX behind once the XXXX XXXX XXXX was repossessed i retrieved the car & have not missed a single payment since however since then I have learned how they targeted a low income family by selling them a used car at a new car price they also have been charging an unfair interest rate late fees and they have also settled 3 class action law suits in New York Michigan & Missouri for the exact same reason they also charged XXXX to email paperwork from XXXX XXXX to Credit Acceptance Corporation bringing the financed price from XXXX to XXXX i would also like to add i never seen the car before signing however I honestly believe it was possible only worth XXXX or XXXX XXXX there is so much to say however i will stop here for the moment Thank You XXXX XXXX XXXX XXXX XXXX
|
| 03/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was financed with the company back in XXXX due to some financial issues. I had to voluntarily give up the vehicle. A year later estimated was XXXX of XXXX. Since then the company has reported my account as opened when this account has already been. Closed due to the repossession. They are charging me every month as if I have vehicle and as if I am past due Since giving up the car. They tell me the they don't have possession of the vehicle which I have spoken to the repo company and the loan company to voluntarily give up this vehicle. They are reporting to the credit bureau every month as a late payment over twenty four months are showing late since the repo. They are claiming they never picked up the vehicle and don't have the vehicle. I have tried reaching out to find a resolution and can not get them to fix it. My credit is being affected the balance is showing over 28 thousand dollars and keeps growing they keep reporting the payment late every month this should have been closed and reported as a repo.
|
| 03/24/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
After careful review of the electronic application forwarded to Credit Acceptance from the dealership XXXX XXXX XXXX, XXXX, NC, I noticed Credit Acceptance changed the APR amount from when I signed the handwritten application of 7 % and after a few weeks the mailed application copy stated 22.9 %. Credit Acceptance can not verify nor confirm that the APR being charged is not an average APR for Car Loans which is Usury due to Unfair and the Illegal Interest Rate at 22.9 %. This APR has caused me harm to my credit report and finances. At the time, my credit scores remain well over 702.
For example, for a Deep subprime car loan ( 300-500 ) is the average APR for used cars up to 20.58 %, my document was changed and forged increasing the APR to 22.99 %. Credit Acceptance can not confirm any different. This is usury that Credit Acceptance can not substantiate.
Secondly, On XX/XX/2022, @ XXXX XXXX from Credit Acceptance compliance dept called my phone harassing me, when I submitted a cease and desist 2 years ago.
|
| 08/17/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I was affected by XXXX I was in the hospital for a week which caused me not to work do my finances decreased. I had a payment plan set up but didn't hve the money when it was dueXX/XX/2021 due to other bills I had that were also past due which are still past due! When I received the call that I needed to set up a payment I did say a date but again being in the hospital from XXXX my finances didn't meet now XXXX affected me very bad I had XXXX. I did let them know I was in the hospital but it seem like they were not concerned just wanted money! Till this day XXXX still haven't returned to work because of my breathing so I'm past due even more I was admitted on the hospital XXXX XXXX 2021 and released XXXX XXXX 2021 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The company is called CREDIT ACCEPTANCE!
THE DATES THEY CALLED XXXX XXXX XX/XX/XXXXXXXX and XXXX XX/XX/XXXXXXXX XXXX XX/XX/XXXXXXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in the month of XXXX
|
| 05/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Requested this information and still nor response. Notice of Deficiency After carefully reviewing the notice in the amount of XXXX as of XX/XX/XXXX. The amount received from disposition of the vehicle was XXXX ; and the remaining is XXXX per your documentation. After credits of XXXX per gap insurance, the remaining the company stating, Im responsible for is XXXX.
As a consumer, Im exercising my rights under the 1977 Fair Credit Report Act. I hereby, requesting the accuracy of reporting.
1. The bill of sale between Credit Acceptance and XXXX XXXX of XXXX.
2. How the amount was calculated expenses incurred in retaking a vehicle on a closed account?
3. The amount generated of the amount of credit to my account. Included any payments received since date in item 1 above other credit to which is entitled, including rebates on a 2011 XXXX or credit service charges or ancillary products such as a Gap contract of XXXX 4. Do your company have a license to practice in Pennsylvania? if so, please provide the number.
|
| 11/15/2023 |
Yes |
- Debt collection
- Auto debt
|
- Electronic communications
- Frequent or repeated messages
|
|
Web |
|
|
On XXXX I received an alert from XXXX that a new address was added to my credit report. As you know, identity theft and fraud is prevalent. I immediately thought that someone was trying to steal my identity. I was so alarmed by this notification ; I became visibly shaken. I went to XXXX and saw that a new address was reported as XXXX XXXX XXXX, XXXX, GA XXXX. I tried reporting this online, but due to how I was reporting it, as Identity theft, I was immediately directed to call XXXX. I called XXXX and soon learned that the address update lead back to Credit Acceptance Corp. They reported an address change without my knowledge. My Credit Acceptance account is XXXX on my XXXX credit report. I immediately placed a fraud alert on my file # XXXX & XXXX XXXX however this address was documented on my file by this debtor without my consent. Credit Acceptance was attempting to use fraud/deceptive practices to collect a debt. Per XXXX their records show that this report/update leads back to Credit Acceptance Corp XXXX
|
| 07/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I noticed inaccurate information on my consumer credit report. Per the FCRA, I disputed the accuracy of the information with the creditor CREDIT ACCEPTANCE CORP on XXXX information reported is not consistent across all three CRA 's which is a violation of Section 623 ( a ) ( XXXX ) ( B ). I sent a letter by certified mail to the address for CREDIT ACCEPTANCE CORP and requested a electronic receipt for my records. The letter was sign for on XX/XX/XXXX. Per the FCRA, all furnishers of information to CRA 's have a duty to provide notice of dispute in 30 days and update any inaccurate information reported. Section 623 ( a ) ( 1 ), Section 623 ( a ) ( 1 ) ( B ), Section 623 ( a ) ( XXXX ). On XX/XX/XXXX my consumer report did not reflect that I had submitted a dispute in the comments. However, I did notice the remarks were update a month later on two CRA profiles but not all three, which was not within the 30 day timeframe. As of XX/XX/XXXX the information is still not consistent and accurate on all three CRA 's
|
| 04/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/2023 went into the car to be a co-signer for a vehicle priced @ XXXX upon doing the application first they had you to electronically sign your name, after completing the application and going over Buyers Order. Nothing was discussed or shown about apr or all other misc. add on. Did not know about the outrageous charges untill I received the first payment notice in the mail.That 's when i made an account was able to see the outrageous cost of the vehicle.I called the bank and the young lady stated that the dealer was supposed to give me a copy of the bank documents The young lady stated she will mail me the information of the agreement. These are not the terms I agreed upon. I tried calling the dealer concerning why i was not told or shown or given the disclosure of the bank 's interest rate and high apr but to no avail. I have texted the number that was given no avail. If I was informed of the outrageous prices I would never have purchased the vehicle. The dealer sold me a car under false pretense.
|
| 09/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX Credit Acceptance reported on my credit report that I was current and up to date on my payments. On XX/XX/XXXX Credit Acceptance reported that I was delinquent on my account which dropped my credit score tremendously. I contacted Credit Acceptance multiple time speaking with XXXX and XXXX and they both stated that was an error because they only report if you are 30 days late. I'm am currently in the process of purchasing a home and they are also going to pay the vehicle off as to why I haven't paid my current balance of XXXX but both stated that it still isn't 30 days late because my due date is on XX/XX/XXXX and it's only 7 days late due to being paid off when I close on my home. I asked for something in writing just to inform my mortgage company that this was an error and they stated that they were not able to put anything in writing because they don't have the proper format to write a letter and that I would have to dispute it. I'm set to close on my home on XX/XX/XXXX.
Signed very upset,
|
| 08/31/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
In XXXX of 2016 my car was repossessed by credit acceptance corp. they refused at the time and afterwards to make any sort of arrangements to bring the account up current before and after the repossession. The company would not negotiate with me at all and put the account in repossession on my credit report where it remains to this day. I have contacted them multiple times to try and remedy the debt and work out an arrangement and all they do is refer me to an lawyers office and when i call the lawyers office i leave voicemails with my contact information for them to get in contact with me in order to work out any type of arrangement to get the debt taken care of and cleared from my credit report. XXXX XXXX XXXX XXXX XXXX XXXX XXXX has never returned my phone calls or made any attempts to contact me. Its shown on my credit report that the amount still owed is {$3700.00} and it being on my credit report has caused me great stress it trying to finance any vehicles as well as housing for myself and my family.
|
| 03/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
From 2018 through the end of the loan they started reporting me late when I was paying on the payment date. Also I called them about that several times and they didnt fix the issue, the company is horrible right now they have lawsuits against them. Due to the fact of fraudulent information on the customers who is currently with them, and as myself for people who have paid out their accounts. Almost every month they were reporting my account delinquent and messing up my scores with the credit bureaus. The more I reached out to this company it seemed the worst it gotten. I had no clue what I was dealing with until I got involved with the company. Now Im trying to move forward with my credit and cant because if this fraudulent reporting. Can you please help me with this situation, the name of the company is Credit Acceptance. My car note was XXXX a month, they added so much late fees during the coarse of the loan until I almost paying another car payment just dealing with late fees. They truly got over on me.
|
| 06/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance is reporting late notations on my credit file for XX/XX/21, XX/XX/21, XX/XX/21 that need to be removed. Due to Covid, I lost some work that I relied on financially, and that really impacted me. I have an account with them for my auto loan and due to Covid, I called in to see what I could do because I was having some trouble paying the full amount. When I called they told me that I could have a payment arrangement set up for my hardship that would lower my payment by XXXX. I thought that was great until I looked at my credit. They never told me that with this arrangement, my account would be delinquent due to lesser payment, If I had known that I would have late payments, I would have never made that payment arrangement, I would have found a way to pay the full amount instead. So now I am screwed because the rep failed to explain the details of this arrangement. Upon finding out I paid it to bring the account up to date and am now making my full payment instead so it wasn't much of a help.
|
| 01/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/XXXX, I dispute a car loan with credit acceptance corp. In the amount of XXXX, which is not the first time I have dispute this account. I settled this out back in XXXX and was told by company the account will be closed as settlement. Since I have disputed this back in XXXX of XXXX the company has filed to respond and it has now been 38 days and counting. Under FDCPA your company have violated my right due to failure to respond. You failed to provide contract and payment history. I want this account removed from my credit report or I will file a complaint with the general attorney office and hire an attorney and sue for damages you are causing.
XXXX XXXX XXXX in the amount of XXXX. This is now the second complaint I had to file, This account is fraudulent and your company stated this account would be removed. Your company also failed to provide wet printed signature contract, the chain of title of this debt, and your company license to collect in New York under FDCPA you are violating my rights.
|
| 02/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I had a loan with Credit Acceptance for a XXXX XXXX van I had financed. I traded in that vehicle with XXXX XXXX XXXX in XX/XX/XXXX. I have confirmed with receipts that the dealer paid off this loan in full and received title to the van. Credit Acceptance never marked my loan as paid. This last spring they began reporting it to the credit bureaus as late and I now have multiple 180+ lates on my credit that are inaccurate, as I have not had this vehicle since XXXX and it was paid in full by the dealer. I have contacted Credit Acceptance multiple times and they ignore my requests for information. After a complaint to the XXXX they marked it as paid and sent me a title release. They also sent me an original copy of hte loan with a paid stamp on it where they crossed off XXXX as the paid date and put XX/XX/XXXX. This loan was fully satisfied in XXXX and the lates on my credit report are inaccurate and preventing me from refinancing my mortgage. I want these inccorrect lates removed from my report immediately.
|
| 10/20/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Company refuses to stay in compliance with governor XXXX XXXX executive order banning any report of negative information to credit bureaus. This company has late payments on my credit report they refused to remove that cost me a {$400000.00} mortgage approval that got denied along with over a {$3000.00} a month XXXX House bill. I currently have four different attorneys reviewing this case that all the assured me that this is 100 % illegal and Im giving this company one last chance to update my credit report to stay in compliance with the executive order. This is abuse and they know it, this is a game to them but its about to end now and one hell of a legal battle. Not to mention they are reporting that my monthly payment is over {$900.00} per month. They know that my payment is {$450.00} per month. They have been abusing my credit utilization by not reporting my balance and also reporting a high monthly payment that they know is inaccurate because they are trying to harass and abuse my credit report.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX I received an auto loan from Credit Acceptance Corporation. Throughout the lifetime of the loan, I experienced numerous inaccuracies reported by Credit Acceptance on my credit report. Some of the inaccuracies were corrected after having to jump through hoops with Credit Acceptance Directly, yet additional inaccuracies continued to show up on my reports. Currently, I am in the process of purchasing a house and am reviewing the negative accounts on my credit reports and Credit Acceptance is one of them. After looking into the payment history, I realized that Credit Acceptance has multiple 30, 60, 90 day late payments on my account, including listing the account as late when closed ( which is impossible if the account was paid in full ). There was only one time that I was late on my loan with Credit Acceptance and that was in XX/XX/XXXX. I have tried to call CAC directly to correct the errors and their customer service team has refused to acknowledge that I ever had an account with them.
|
| 01/21/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP Account number XXXX In accordance with FCC regulations, the specific code or provision that grants me this right is outlined in Title 47 of the Code of Federal Regulations ( CFR ). While I do not have the exact code at hand, it is my understanding that the FCC ensures consumers have access to signed copies of contracts, especially those related to telecommunications and related services.
This is a breach of contract and an adverse action for exercising my rights.
Consumers also have rights under the Fair Debt Collection Practices Act ( FDCPA ), a separate federal law that regulates the practices of debt collectors. Under the FDCPA, if you request validation of a debt within 30 days of receiving the initial communication from a debt collector, the collector must provide you with certain information, including a written verification of the debt, if requested. However, this does not necessarily require the collector to provide the original signed contract or " wet documents. ''
|
| 08/09/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
It is a crime to threaten lawsuit with no intention of doing so, therefore you can take heed that I am very serious about filing suit against your company. I have sent 3 previous letters to you, requesting that you remove inaccurate information from my file and you have failed to do so.
Accordingly, I can show a judge that these accounts are inaccurate and that you violated the Fair Credit Reporting Act by ignoring my requests to investigate the items. My previous letters stated my reasons for an investigation and these reasons were not frivolous in any way.
If this final request does not prompt you to conduct a proper investigation of these accounts in question, and send proof to me of said investigation, I will file a civil suit in my county for damages and you can travel to defend yourself.
I take my credit very serious and your lack of professionalism and assistance disappoints me. I am well aware of my rights under the Fair Credit Reporting Act and I intend to pursue them to the maximum.
|
| 11/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
These companies. Credit Acceptance XXXX XXXX XXXX XXXX has put me in a financial bind.on XX/XX/2021 I entered a UNIFORMED agreement with XXXX XXXX XXXX XXXX Credit Acceptance. I have multiple complaints about the deceptive acts that was done to me, by these companies. My name was digitally signed without my consent & my co signer who at the time had an above XXXX score, was switched to the Buyer and made me co-signer ( at the time had a XXXX score ) hit us with a high APR of 22.9 %. This definitely an Unauthorized transaction and these wet signature documents copys shows how they fraudulently sign XXXX XXXX name. Also this date was on a Sunday and this company hours are XXXX, me and XXXX wasnt in this dealership office signing paperwork nor on a computer in this business.That finance charge is definitely illegal. this finance charge {$13000.00} ; if interest is 22.99 % then interest should be approximately {$4300.00} of {$18000.00} each month {$110.00} should from the monthly payment of {$530.00}.
|
| 01/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I talked to a CSR around XX/XX/XXXX about spreading my payment out over a year because I needed to do major repair on my car and the rep and I kinda went back and forth about how to handle making the payment I wanted to be sure that I won't be reported late and she did let me know it wasnt in the contract to do that what she could do is allow me to spread the payment but what she didnt warn me of that my payment would be reported late every month until I paid all the money I owed, so 4 months later and I'm still being reported late. I made the last payment on XX/XX/XXXX that made me current on all payments and then on XX/XX/XXXX I received a notice from XXXX saying I was 30 days late again I really need this to be resolved I'm also in the process of buying a home so your help is greatly needed and I have proof of all payments and, I also need to make it clear that up until this time I've never missed a payment and if I had known that it would be reported late I would have agreed to this atrocity.
|
| 02/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I also told them they knew i was unemployed at the time and should never have given me a payment like that. I called them and explained I was XXXX and on ssdi. That I was not making much money and the payment was too high. That was the first conversation and then the car was repo 'd. my father who has since passed away from XXXX took care of the payment to get it back. Because he knew I was working on trying to find a way to fix my credit or get the loan down. I hired a credit agency because at that time I was hoping to find a way to buy a small home much cheaper then my XXXX rent. I told her I had called and begged them to take the negatives off since I was caught up. she told me to get another job. ok I'm XXXX I can't. then I hired a credit repair place I told her my issue XXXX the car payments and told her they don't care they won't help she said they would. did I explain about my surgeries I said yes they don't care. she called them and said your right I am so sorry they don't care at all.
|
| 06/04/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/XXXX, I requested the interest rate charged per month again and Credit Acceptance refuses to do this. Credit Acceptance refuses to credit me the proper refund since I cancelled a worthless warranty on XX/XX/XXXX {$1700.00} rolled into a 22.99 % auto loan. I cancelled this XX/XX/XXXX, and only received a {$1700.00} credit. I asked for a print out of payments I made monthly ( 10 ) towards the XXXX on loan. From XX/XX/XXXX to XX/XX/XXXX. 14 payments are due to me as a refund plus pre-calculated compound interest.They refuse.Predatory lending and unfair-deceptive consumer fraud- for they never ran my credit report. How did they arrive at 22.99 %?, they refuse to answer.
I told them they are charging interest more than the car is really worth. No answer. Predatory lending. I told them there is no compound interest in Arizona or pre-calculated interest by lay. No answer. I requested my pay history and pay off statement showing the monthly interest. Credit Acceptance is a predatory lender.
|
| 10/26/2017 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Credit Acceptance Corporation ( XXXX ) failed to honor a reaffirmation on my auto loan following a XXXX bankruptcy filing ( dischargedXX/XX/XXXX ). I continued to pay {$310.00} to XXXX via automatic payments from my checking account without interruption. I later found XXXX had closed my account, and had not been reporting my timely payments to the Bureaus ( XXXX ). Between the time of the bankruptcy filing and my finding XXXX had not been counting and/or reporting my payments, I had paid them at total of {$1800.00}. Their report to the Credit Bureau reflects DFD/DLA of XX/XX/XXXX. I had absolutely NO default at this point, and had continued to make timely payments through XX/XX/XXXX. Following the discovery, I contacted XXXX and voluntarily surrendered the vehicle ; however, they are reporting it as an involuntary repossession. XXXX is now attempting to litigate against me in Civil claims court for the vehicle despite their having closed my account and kept my payments without reporting them.
|
| 03/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I cosigned for my brother to get a vehicle. The lending company we had to go through was Credit Acceptance. My brother stopped making payments and put the truck in repossession. They keep reporting late payments on my credit report. I've given them 3 locations for where the truck is and they still have not repossessed the vehicle. I was told that I can't hire someone to repossess the vehicle but yet I'm still responsible for the loan. My credit is getting trashed every month and I have no legal recourse for turning the vehicle in. I tried to do a voluntary surrender and Credit Acceptance said that my brother has to consent to that as well. Even with the truck up for repossession. I've offered to pay half the loan if removed from the loan contract and repair my credit. I was told that's not an option either. I'm nowhere on the bill of sale, title or registration but being wrecked credit wise with no way to fix this. I seriously need help with this or directed towards an attorney that can help
|
| 11/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
During the pandemic my company cut back hours and unfortunatelyshut down due to Covid. I lost income, therefore I contacted credit acceptance the company I had a car loan through. To make payment arrangements which I continue to keep up, if I couldnt I would contact them to modify the arrangement. My vehicle I finance through credit acceptance was almost paid off. Well XXXX night I was awakened to a loud sound coming out my yard. It was my vehicle which I financed through credit acceptance being repossessed, snatched out of my yard without any notice. Credit acceptance did not contacting me giving me any information that they would repossess my car before repossession. After communicating and making payment arrangements with them I trusted they would do the right thing. My vehicle was nearly paid off. I have been without a vehicle every sense. Credit acceptance have put a ridiculous dollar amount and Put voluntary repossession on my credit to XXXX, XXXX and XXXX XXXX and that not the truth.
|
| 04/06/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Purchased a car from credit acceptance back in XX/XX/XXXX. At first everything was fine I was paying {$370.00} a month if I couldn't make the payment I did an arrangement online. So skipping to XXXX every since XXXX of XXXX all they do is call and call even after making payments. They called yesterday telling my grandmother that the payment is about to be two months behind which is a lie they constantly harrass for no reason at all telling her lies and threatening to repo the vehicle when it's not even one month behind. I really want to get rid of them I don't want anything to do with that company they need to be closed down they are fraud. Then the world is in a pandemic dealing with Covid-19 and they bothering us for nothing it's bad enough one job laid me off I'm praying that's all that happens as of now. They don't care about the customers at all they should be punished they have done a lot of fraudulent things to people had I known all this I would have never gotten anything from them.
|
| 11/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I requested my XXXX Credit Report and received Report # XXXX and noticed an entry that was furnished by Credit Acceptance Corporation which I have never engaged in business with. I notified them and asked them to verify/validate this debt on XX/XX/2023. As of XX/XX/2023 I have yet to receive a signed contract showing my financial obligation to said company. Furthermore, in the Comments section it says the first payment was never received, however I have some statements showing that there were a few on time payments. Additionally, I was part of a lawsuit with XXXX XXXX as there was a data breach and I believe my information has been used fraudulent since then ( see attached document ). Therefore, there are a number of inaccuracies as reported by this company. After reviewing 15 U.S.C 1681 Section 602 clause 4 I have good reason to believe that this consumer reporting agency has violated my right to privacy and am therefore requesting that this slanderous information be removed immediately.
|
| 09/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have called Credit Acceptance and XXXX XXXX XXXX several times to figure out what is going on regarding missed payments for a XXXX XXXX. The only missed payment that should have been reported was for XX/XX/XXXX, which was then paid in XX/XX/XXXX. Around XX/XX/XXXX, missing payments from XX/XX/XXXXXXXX to XX/XX/XXXXXXXX were reported to the 3 credit bureaus. Both Credit Acceptance and XXXX XXXX XXXX are saying they do not report missing payments to the credit bureaus, but neither will give me something in writing stating same. I have even asked for logs of the missing payments, but no one will respond. I can not get a copy of the signed lease agreement or financing documents. XXXX XXXX XXXX refuses to acknowledge in-writing that the vehicle 's whereabouts are known to them, they just refuse to get the vehicle. Overall, this is very fraudulent behavior- especially given that Credit Acceptance was willing to settle and close the lease agreement after the XX/XX/XXXXXXXX payment was made.
|
| 06/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I purchased my vehicle through All approved auto sales, and they informed me that I was allowed to obtain a vehicle for {$20000.00} in which I just came across that the loan was immensely impacted and that what I signed off on was not what I expected to, and I tried to refinance my vehicle due to hardships, they told me that there was nothing they can do. The car is only worth {$10000.00}, the payout owed is {$34000.00}. Because I was behind on my payments, they stated that I had to pay more than what I was already paying, they do not work with you. I can't even trade the vehicle in because I'll still owe a lumpsum that's deterring car companies to turn me away because of the negative equity. My credit is heavily impacted by them, and I can no longer afford these payments. I was also told that I had GAP coverage and, on the payout, quote I was informed that I don't. I were scammed through All Approved Auto Sales in XXXX, NJ and I am looking to seek legal services in regard to this matter.
|
| 01/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
THIS IS A SECOND ATTEMPT TO YOUR EXCESSIVE INTEREST RATE OF XXXX PERCENT!!! THIS IS CLEARLY ILLEGAL. I SEE New York IS ALSO SUING YOU FOR THE SAMETHING Case XXXX. Thank you so much for the detailed response. Im not sure if you recall via phone w/ XXXX XXXX on XX/XX/XXXX @ XXXX I didn't agree to such thing! The company that was working with you " XXXX XXXX '' had took PAGES out of the CONTRACT the was given to me so I was unable to READ ALL OF THE INFORMATION.
MY DOWN PAY, ENT THAT WAS CONDUCTED ONTO THIS CONTRACT IS ALSO ILLEGAL AND INACCURATE I DIDNT PUT DOWN {$1800.00} IT WAS ACTUALLY {$2500.00}!!!!!
I DO HAVE EVERYTHING RECORDED WHILE WE WERE ON THE PHONE. AGAIN THAT IS FALSE I DID SIGN A DIGITAL PAD STATING IN UNDERSTOOD WHAT WE DISCUSSED WHILE IN OFFICE. WHICH WAS THE DISCLOSURE FORM. I HAVE BEEN PAYING MY DUES ON THE CAR AND WOULD LOVE TO CONTINUE BUT AS YOU CAN SEE I HAVE HAD PROBLEMS BECAUSE OF THE INTEREST RATE BEING SO HIGH ON A USED 2013 VEHICLE THATS XXXX XXXX XXXX!!!!!!!!
|
| 10/19/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
AUTO DEALER FRAUD XXXX XXXX, AZ On XX/XX/XXXX, I financed a XXXX XXXX XXXX at XXXX XXXX in XXXX, AZ.
At no time did the used car salesman, XXXX, tell me the hybrid battery was out of warranty and over the manufacturer 's XXXX recommended life of battery. The car had XXXX miles. Salesman, XXXX told me, this the only car the lender would give me a loan on for 22.99 %. Usuary is 25 %. High pressure sales. My car died.XXXX stole my {$1600.00} downpayment and added it to the price of the car. The car 's true value was {$6900.00} Dealer charged me {$7900.00}.
15 months later, XX/XX/XXXX, this car died at XXXX XXXX in XXXX, AZ. The battery costs {$4600.00}. Now, XXXX XXXX has NO VALUE!!
I traded XXXX in for another car at XXXX XXXX.
Now, I have to pay for the deadbeat car from XXXX XXXX-THE SCAM CAR.
XXXX had no business selling that car to me or anyone.
XXXX needs to reimburse me for my financial losses. {$1600.00} down payment, 15 car payments @ $ XXXX $ XXXX {$5900.00}.
Read attached.
|
| 07/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Before going into the business of collecting debts for creditors from North Carolina consumers, a collection agency must first obtain a state collection agency permit. A collection agency must also include its permit number in each written communication with each consumer debtor.
1. I have requested an ID number & North Carolina Department of Insurance permit number from Credit Acceptance, they have not responded to date.
2. On all of my statements from Credit Acceptance, I CAN NOT find a permit number referencing Credit Acceptance authorization to collect in North Carolina.
3. Referencing attachment, I certified mailed a letter dated XX/XX/2018 requesting that Credit Acceptance furnish me information about the vehicle. I have not received a response to date. Under the FDCPA & FCRA, all creditors MUST respond within 30 days. The letter was delivered and accepted certified mail by a XXXX XXXX on XX/XX/2018. I have not to date received a response which is a violation under federal laws.
|
| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Based On 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from alleged Identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VILOATION Under, 15 U.S. Code 1681b- Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT.
|
| 04/24/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I called Credit Acceptance and explained that I was in furlough. I was informed that there was nothing that could be done but to make payments on the account. I then explained to the agent how the cares act had established some guidelines or It was my understanding that Credit Agencies or any agency had to attempt to help us. The agent then mentioned he could place my account in some type of status but still would report late to the credit bereaus and even if I did not make any payments my car would not be repossossed. I have not received anything in the mail or in writing that explains my conversation with me and the representative over the phone. I feel like he just did not want to help and I am under the belief since the pandemic has cause this, late payments should be defferred to prevent getting a bad credit rating. Please help, Since I have a XXXX I am also requesting reasonable accommodation with the ada or adaaa, This is very troubling times and having a XXXX only makes it worse.
|
| 03/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I co-signed for 2 vehicles for my children. One car was totaled but somehow he had a balance of XXXX they stated. The other car was repossessed both cars were purchase XX/XX/2016 and repossessed a year later my daughter couldn't afford to pay. They used my SSI for both incomes on two XXXX loans. And both of them had minimum jobs but they said they could finance anyway. Both of the loans are still showing up on my credit reports as open loans preventing me from any purchases and contours low score after 7 years.
One car is XXXX XXXX says his balance is XXXX after his insurance stated they paid but Credit Acceptance states there is still a balance XXXX XXXX is the other car that was repossessed after year because she fell behind 2 payments and they wanted her to come up with 3 payments and later fees. I was able to help due to only getting SSI and also my own vehicle.
please if you can assist me with this matter I don't think they ever intended to close these accounts thanks XXXX XXXX
|
| 10/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
This all has to do with my first complaint against XXXX XXXX They recieved payments from me that the hacker/scammer reversed that I made over the phone with my debit card that had posted and cleared for weeks that I didnt reverse or return or want it done. Well after this I provided multiple proof for the hacker and explained my situation and XXXXXXXX XXXX claimed they sent the money back to credit acceptance that now claims I never ever paid at all.. I provided bank statements or returned actions to prove the payment via email and gave permission talk to my bank we have spoke 3 way with my bank and them on the phone to be un hung up on. My money has just disappeared now not XXXX or credit acceptance can explain where its all at. They sent the repo company out and forced me to pay XXXX or they was going to take my vehicle and all tools inside which they would not let me get out. I explained my situation made payments to be embrassed harassed and completely just shamed and stressed.
|
| 09/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company did NOT honor my request for removal. Additionally, as a financial institution, they did not disclose to me my right to opt out of the disclosure of my nonpublic information or directions on how to exercise my right to opt out as dictated by law. I sent them a letter notifying them of my request to be opted out of my nonpublic information being furnished to consumer reporting agencies pursuant to 15 U.S. Code 6802 and 16 CFR 313.7 in which they have denied my right. Instead, they stated that they do not offer their customers the option to opt out which is a direct violation of federal law ( s ) as they are REQUIRED to give opt out disclosures. As a federally protected consumer I am now revoking any and all authorization that I, the consumer, may have given them written, non written, verbal, and nonverbal per 5 U.S. Code 552a and I am demanding that my nonpublic information cease to be furnished. If this matter does not get settled, I will pursue litigation for damages.
|
| 12/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Your company is in clear violation of the law. Under 15 USC 1681b permissible purpose of the consumer reports, THE LAW CLEARLY STATES : ( a ) IN GENERAL Updated and new information : Subject to subsection any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Did I give you written instructions to furnish this on my credit report?
Furthermore, the FIAR CREDIT REPORTINGACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) Subject to section 1681is-3 of this title any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report.
Delete the late payments from my consumer report this agency is in violation of 15 USC 1681 see attachments
|
| 07/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit Acceptance Corporation is a Predatory Car lender that gave me high-interest subprime auto loan. The lender harassed me with phone calls. They called me from unknown number asking for payments. They also placed this on my credit report causing without my permission. The company has profited from this loans, and I have experienced credit harm, and lost my vehicle through repossession ( Still a harasser after repossession ), and down payments. I was also a subject to hidden finance charges, which I believe is in violations of the states usury cap. I was also unaware of this higher-risk loan.
In accordance with the Fair Credit Reporting Act, Credit Acceptance Account XXXX XXXX has violated my right.
Highest Balance XXXX Opened XX/XX/XXXX Term 66 months ( 5 years ) Last Payment XX/XX/XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 604 A Section 2. It also states a consumer reporting agency can not furnish an account without written instructions.
|
| 07/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/XXXX Me ( XXXX XXXX XXXX on my daughter XXXX XXXX proceeded to trade in her car from XXXX XXXX auto sales and services located XXXX XXXX XXXX, XXXX Delaware XXXX. XXXX # XXXX. The salesman name was XXXX. Was supposed to give her a credit of {$2000.00} for the down payment for a XXXX XXXX XXXX that he said was worth {$7300.00}. The total balance {$6100.00}. After he had add all of the dealer fees. We financed the rest of the balance with Credit Acceptance which supposed to be the {$6100.00}. The amount of the car ended up being {$12000.00}. Credit Acceptance added another {$6000.00} to car.
The dealership and Credit Acceptance has made me and my daughter life a nightmare. My car payments are on time to this date. The balance of the car is still reporting negatively on me and my daughters credit report. The XXXX XXXX XXXX is not evening running right now as of XX/XX/XXXX. I'm still making payments on the vehicle. I would like my contract with this company null and void.
|
| 01/18/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This is a notice of dispute pursuant to the Fair Credit Reporting Act ( FRCA ), section 623, subsection ( 8 ) ( D ). The specific information under dispute is the derogatory nature from XXXX XXXX XXXX Account Number. I am requesting the verification to follow reasonable procedures to assure maximum possible accuracy, of the information on my credit report. I am also requesting you verify the items I am disputing at a higher standard than a third-party database search. Please also notify the source who reported the item within 5 days after receiving this dispute, and obtain either, verbal or hand written verification directly from a person at that. Verify with that person my full name, address, date of birth, social security number, status, and amount if any of that information is inaccurate or can not be verified, then entire item is unverifiable. When you finish your investigation, please give me the name, address, and, telephone number of the person at the source you contacted.
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Acceptance Corp have been on my credit report for 7 years as of XXXX XXXX XXXX and they are making me stress and putting false thing on all my credit and reporting it will not be removed until XXXX which is what going on with this company and reporting this to my banks putting 5 late payment and 11 collection and and report one Default loan on XX/XX/XXXX I did not apply for any loan with this company on XX/XX/XXXX I want them to be removed I not allow company this retaliation against me nor pully me in anyway I will write my Governor XXXX XXXX in my state of Virginia and let him know what is going on with this company and XXXX to do this to me is this person working with Credit acceptance are they paying someone to do this in the credit bureau because it is not on XXXX or XXXX but all the other credit agency have it posted I have been finding this on a lot of credit agency .This is not a new credit it is 7 years old XXXX XXXXhis should be removed as of XX/XX/XXXXXXXX XXXX XXXX
|
| 05/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
i called credit acceptance in the beginning of XXXX to notify them that i would be making a payment on XXXX to avoid towing/repossession and the customer service rep agreed. Credit acceptance than towed my car before the agreed upon date. on XX/XX/XXXX i made the payment as agreed + the additional towing charge and was promised that it would not be reported on my credit due to it being prematurely towed. on on XXXX XXXX XXXX i was alerted via XXXX that Credit acceptance reported my car as reposed and on the XXXX reported it as redeemed. i again contacted them and notified them of the error and was told there is nothing they can do and that it is not their problem. another issue i have with credit acceptance is that they do not call me to notify me of ANYTHING my phone number is XXXX and they do not try and contact me at all. the only notice i received was via mail on XXXX that my car was due to be towed ( the car had been towed the week prior )
|
| 07/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT.
|
| 10/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
CREDIT ACCEPTANCE WAS PAID OVER {$10000.00} BY MY CAR INSURANCE AND CAR WARRANTY COMPANIES IN XX/XX/2018 REDUCING MY AUTOMOBILE LOAN AMOUNT OWED FROM {$11000.00} TO {$1900.00} OWED. CREDIT ACCEPTANCE HAS REDPONDED TO 3 CREDIT BUREAU DISPUTES TO XXXX, XXXX, AND XXXX AS THE {$11000.00} BALANCE OWED AS CORRECT AS OF XX/XX/2018 WHEN THE CORRECT BALANCE AS OF XX/XX/2018 IS {$1700.00}. CREDIT ACCEPTANCE IS INTENTIONALLY RESPONDING TO CREDIT BUREAU DISPUTES INCORRECTLY. CREDIT ACCEPTANCE HAS REFUSED TO CORRECT THE ERRONEOUSLY REPORTED BALANCE OF {$11000.00} TO THE CORRECT BALANCE OF {$1700.00} AS OF XX/XX/2018. I HAVE DOCUMENTATION DATED XX/XX/2018 FROM CREDIT ACCEPTANCE THAT STATES THEY WERE PAID BY MY INSURANCE AND CAR WARRANTY COMPANIES IN XX/XX/2018 AND THE REMAINING BALANCE OF {$1900.00} IS TO BE PAID IN MONTHLY {$200.00} PAYMENTS WHICH HAVE REDUCED MY CREDIT ACCEPTANCE BALANCE PRESENTLY AS {$1700.00} WHICH CREDIT ACCEPTANCE REFUSES TO CORRECTLY REPORT TO XXXX, EXXXX, AND XXXX.
|
| 08/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have disputed with the 3 major credit bureaus on more than 2 occasions regarding the hard inquires listed below. I was as victim of identify theft and none of these creditors had my permission to run my credit : XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX IInquired XX/XX/XXXX XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XXXX on XX/XX/XXXX XXXX XXXX inquired XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX Inquired XX/XX/XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX XXXX XXXX In Inquired XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XXXX on XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX Inquired XX/XX/XXXX XXXX Inquired XX/XX/XXXX XXXX 's Inqiured XX/XX/XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX XXXX XXXX Inquired XX/XX/XXXX XXXX Inquired XX/XX/XXXX
|
| 02/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On my XXXX XXXX and XXXX credit report it is showing that Credit Acceptance Corporation is knowing and willfully reporting false, inaccurate.
and misleading information on my credit reports. On my reports it is showing that a loan was given, when there was no loan given as the transaction was a retail installment sales contract.
Pursuant to 15 USC 1611 states : Whoever willfully and knowingly- ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter, or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Bureau under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both.
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
In XXXX our vehicle was deemed a total loss. Credit acceptance was to provide the payoff amount so the loan could be paid in full. After they provided the payoff to XXXX, there was a remaining balance because of the cancelled automatic payment ; this was I unbeknownst to us. I received no notification that our payment wasnt processed until it was reported as late on my credit report. I called and spoke with them to understand what occurred.
After speaking with them about the cancelled payment. XXXX XXXX informed us that they changed the company who was providing their payment processing while we had a pending payment in queue to be processed. This change in payment providers resulted in an automatic cancellation of our scheduled payment.
These 2 occurrences were out of our control. We were not at fault for the accident or the late payment but, are being penalized for it.
My credit score dropped to an unsatisfactory range and I am no longer eligible for a home loan.
|
| 08/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On Friday, XX/XX/ I learned that my car was repossessed by Credit Acceptance. I called them and according to them they had not received payment since XXXX. I let them know that this is the first time I am hearing about this. I inquired if the company had tried communicating with me. We realized they had a wrong number on file. I further asked, if there were failed attempts by phone why didnt the company sent anything through the mail. The supervisor ( XXXX ) had no response to this. At this time I asked for a courtesy to release the vehicle for {$300.00}, what I was able to give at the moment. She stated that I can make the payment of {$300.00} today but the full expected amount to get the vehicle back was {$800.00} by XX/XX/XXXX or it goes into auction at which time I will be responsible for all fees including what the remaining payment was on the car. At this time I am without a vehicle and a standstill with the company as I do not have the full amount to get it back.
|
| 01/26/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I financed this vehicle I believe in XXXX and on the report it shows that I refinanced this in XXXX. Also, I voluntarily gave up the vehicle to them because I became ill with XXXX and could not keep up with the payments and it states that it was involuntary repossession. I know they sold the vehicle and it says on my credit report the wrong balance. It should be lower than what it is. Its still reporting higher than it should be. Also, Ive been trying to get this removed from my credit for false Information because its holding me back from purchasing my home. Ive gotten it removed from XXXX, but the others will not remove it. I got a letter from them years ago, but it was from the law firm theyve sent it to requesting the money. Ive sent them my information and hospital information to show proof that I was sick at the time. I have not received anything else from them about this vehicle or a settlement or anything. Thank you for taking out the time to read my complaint.
|
| 11/13/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XX/XX/XXXX, I was contacted by email by the company Credit Acceptance regarding a vehicle purchase from their dealership in Arizona. I responded to the email with inquiry as to how a vehicle was purchased in my name when I don't possess a driver 's license and have never been to the state of Arizona.
I was sent a packet with the loan details inside with address on the contract as : XXXX XXXX, XXXX XXXX XXXX, XXXX, Arizona XXXX. The seller information as : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, Arkansas XXXX. The information on the vehicle as : Used XXXX XXXX XXXX XXXX XXXX - Color ( White ) - VIN - XXXX - Odometer Reading - XXXX.
The company also sent a fraud packet for me to complete however they need me to provide my identification card and social security card copies because the account could not be pulled up on the automated system by my social security number. Also, the person whose name is on all of the documentation no longer works for the company.
|
| 10/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The Fair Credit Reporting Act is a federal law designed to protect consumers against unfair credit reporting practices and protect credit privacy. The act governs the consumer reporting agencies and those who access consumer credit reports. The general purpose of the Fair Credit Reporting Act is to ensure that these agencies are FAIR, ACCURATE, AND EXHIBIT CONFIDENTIALITY in his or her credit reporting methods. The information being reported on my credit is not ACCURATE in regards to Credit Acceptance, they have committed fraudulent activity based on the contract they sent to me, everything is completely different in comparison to the original contract that i posses, according to the credit bureaus they have to report accurate information and if not they must remove the item from my credit reports, i would like CFPB to verify my original contract in comparison to the made up contract they have, and once it proves invalid request this item to be removed from my credit.
|
| 06/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft. This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for account listed without my expressed written consent.
|
| 03/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance is reporting an inaccurate account on my credit reports that I have been disputing with the credit bureaus.
Credit acceptance is reporting a monthly payment of {$0.00} but this account has consecutive late payments reporting for over a year. How are these late payments accurate if there is no monthly payment due? They are also reporting multiple inconsistencies between each bureau such as different balances owed, last payment dates, open dates and last active dates.
It is their responsibility as a consumer reporting agency to report 100 % accurate information and they have failed to do so. They have violated the FCRA and my rights as a consumer to dispute any inaccurate information on my reports and to have valid accurate reporting accounts.
This inaccurate account has caused me a lot of distress as I am not able to get approved and have low credit scores due to their negligence. I am demanding that this account is deleted from my reports now!
|
| 01/24/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I got a loan on a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX with Credit Acceptance with XXXX XXXX XXXX XXXX XXXX on XXXX XXXX and today is XXXX XXXX my car will not start will not take a jump either contacted them so they can tell me where I can take my car to get it fixed ASAP the car has a XXXX XXXX XXXX XXXX XXXX XXXX and remind u that I havent had the car a week it started misfiring and it flag on the dashboard of the car XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I got the car because I need a car and to help my credit not to have payments on a car I can XXXX XXXX and get back and forth where I need to go not to have all of these problems and I just got the car I really hope XXXX can help me. I appreciate yall for taking the time out to read this hopefully I will hear from u soon I can be contacted @ XXXX Thank u and have a blessed day!!
|
| 01/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance is reporting on me and my husbands XXXX credit reports that {$3300.00} is owed but the account was resold at auction. Credit Acceptance was supposed to send us proper documentation of their Right of Redemption : including amount of outstanding balance, deadline to redeem the loan, method by which to redeem or payoff Notice of sale : Intended date, time and location of sale of vehicle at auction. A description of how I can obtain an explanation of how proceeds of sale are applied to debt obligation and contact info to find out more information about upcoming sale.
Post sale notices about if vehicle was sold being provided with account of how proceeds were applied.
They havent provided me with the information that they were supposed to provide me with. It is my right to know what happened to said vehicle and why am I still been charged when I am not in possession of said vehicle. No docs about how much vehicle sold for, when or where it was resold.
|
| 06/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Im submitting a complaint in reference to Credit Acceptance Corporation ( CAC ). They are reporting my auto loan account as open. This loan was paid off by the insurance company on XX/XX/XXXX. How can they report an open account with no monthly payment amount listed? Also the open and term dates are reporting inaccurate. They have it listed on XXXX : High balance {$15000.00}, Current balance : {$14000.00}, payments made : {$1400.00}. Report date XX/XX/XXXX, Open date XX/XX/XXXX. Late payments {$0.00}, their reporting as over 120 past due. So within a two year timeframe, their saying I only paid {$1400.00} towards my balance. This is an auto loan not an revolving line of credit. Each credit report is reporting something different. I will attach a screenshot of the reports to support my claim. I would like this company to be removed of all three of my credit reporting agencies. Then see attached documents I have lawyer office saying I owe them for the same auto loan.
|
| 09/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I financed a vehicle through Credit Acceptance on XX/XX/XXXX. The vehicle was a lemon. Within a year, I had to have the alternator changed 3 times. The alternator went bad again in XXXX of XXXX and the car would not run. The vehicle was towed to XXXX XXXXXXXX XXXX and Credit Acceptance was called and asked to come and get the vehicle. In XXXX of XXXX, there had been no response from Credit Acceptance. XXXX 'XXXX Garage went to the XXXX to obtain a salvage title and therefore the XXXX sent certified letters to myself and to Credit Acceptance. Credit Acceptance did not respond and XXXX XXXX XXXX was granted the salvage title. Credit Acceptance removed the debt from my credit report but is now reporting the loan as open when in fact it has been five years since the salvaged title was granted. Credit Acceptance failed to secure the vehicle from the voluntary repossession and this is on record with the XXXX XXXX. The loan needs to be removed from my credit and closed.
|
| 04/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Reached out to company before repossession during first 6 months to let them know that the vehicle was a " lemon '', it had a constant oil shortage in which the dealership suggested I drive there weekly from another city to receive more oil. I called to let credit acceptance know that I didn't want the vehicle due to the issues less than 6 months having the vehicle.
Before any issues all payments were on time even after having to pay out of pocket I started receiving recall papers in the mail regarding the vehicle however by that time the engine had already went out, I reached out again to the finance company regarding these issues and not being able to pay I reached out to the company again during covid because I was having financial difficulties as was the rest of the world, however they still wanted payments and refused my offer to return the vehicle once again Couldn't work during covid and couldn't pay to fix an engine that I had already received recall about
|
| 10/05/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
My name is XXXX XXXX i am currently a member of the XXXX XXXX. XXXX of 2019 i was suddenly XXXX which left me no time to contact my current creditors to notify them therefore i was reported late by CREDIT ACCEPTANCE CORPORATION for multiple months which has killed my credit score. I am about to come home soon and my plan is to purchase a home but this is hindering me. It was not by choice that i was suddenly XXXX. If these late pays can be corrected to paid on time never late that would really help me out. I have tried to dispute this with the credit bureaus and the original creditor which came back verified or validated..I am not an expert in credit so i do not know what else to do than to place a complaint with the CFPB. I hear the state attorney general is the next step. I do not want to cause issues for CREDIT ACCEPTANCE CORPORATION, I just want this corrected. thank You I have attached a copy of my report for reference on all the late payments they reported.
|
| 03/29/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On more than one occasion my payment cleared my bank and was not credited toward my loan. This caused payments to fall behind. I would catch up and then another payment would not be applied. I have provided the company with the bank statements showing the payment clearing in hopes they would correct the account-to date they have yet to do so. I make bimonthly payments every month to complete a full payment and the account continues to show past due with an unbelievable about of late fees and interest due. I would not be past due if the missing payments had been applied. Unfortunately, I am not in a position to pay the additional fees and payments again but have and will continue to make my $ XXXX monthly payment ( payment is {$570.00} XXXX. I contacted the company lasts month to discuss the possibility of adjusting the due date to bring me current in hopes of saving money in fees, I was told that since they were a second change lender that would not be an option.
|
| 03/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit acceptance gave me a loan for a vehicle that did not last 3 months. The warranty they provided was useless. They repossessed the vehicle sold it for {$7500.00} the vehicle had no engine in it because it was being repaired the vehicle was valued at {$9000.00} some how i owe them {$7700.00} for a suv that was worth less. I puts down {$4600.00} as a down payment. They have not provided any details about the original contract and they closed the account on my credit using tactics to bully me to pay for a vehicle that otherwise should have never been sold. They have multiple lawsuits in New York and other states. Any investigation into this fraudulent company will determine they should not be allowed in Virginia. Credit acceptance should be prosecuted for violations against the people. They have not complied with my request for the original contract they refused to negotiate and are rude. They have violated Fcra deliberately and no one can do anything about it
|
| 04/25/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
This complaint is regarding Credit Acceptance. I became one month behind ( I have been paying consistently since XX/XX/2016 ), and they have used this as an opportunity to continually raise my payments ( which I have not missed ). They call me constantly at work and on my cell phone. If you are off by a day or two, they state that you broke your agreement, and raise your payments and threaten to repossess the car. I bought a XXXX XXXX XXXX which has a XXXX XXXX XXXX value of approx. {$5000.00}. They reported on my credit report that I am financed for {$10000.00} but I actually am financed for {$19000.00}. This company takes advantage of borrowers that have lower credit scores, and they feel they have the right to rip them off. I am paying 4 times the actual value of the vehicle. I can't imagine what these people do when customers are really behind on their payments. One lady stated to me, " don't be a day late or a dollar short, or we'll reposess the vehicle ''.
|
| 06/05/2018 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX I had a promise to pay credit acceptance XXXX for my car XXXX XXXX XXXX. On XX/XX/XXXX I paid XXXX on XX/XX/XXXX I paid XXXX and on XX/XX/XXXX since the website would not let me make a payment on the XXXX I paid XXXX have my car not paid in full. Well on XX/XX/XXXX I was about to go pick my son up and my car was gone! My car had been repoed. So I called credit acceptance and asked had they repoed my car cuz I paid my Carnot they said they did not have a repo out on my car to call the metro police to see if my car had been repoed. Well I called the police to see and they said yes it has I'm wondering why since last week I paid my car note. So wen I had called credit acceptance back they said my car was repoed since I paid on the XXXX not the XXXX but why would u take my money if I was past the promise to pay date. They also said they could not do anything that I would have to pay XXXX to get my car back and I jus gave them XXXX the week before sucks
|
| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act, XXXX XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX/XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX/XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX/XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX Account number XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX bankruptcy discharged Reference number XXXX has violated my rights.
|
| 11/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Credit Acceptance threatened with repossession of vehicle after not properly documented payment payment arrangement. Customer Service representatives use tactics to mislead and violate consumer rights under the debt collection act.
I made a payment arrangement that was inputted by the customer service representative when I checked account on line I discovered incorrect information, action was taken by calling Credit Acceptance Corp and the representative lied mislead and threatened with repossession. This predatory lender also did a bait and switch when the car was purchased and did not disclose the vehicle had after market parts. Overall I have spent a large amount of money to maintain the vehicle which I was forced to purchase because of the approval process with the loan company and car dealership. At this point the vehicle has cost double what I intended to spend in the long term and now I am in fear of loosing my vehicle and damage to my credit profile.
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
The following information is being reported and it is all incorrect!
CREDITOR : CREDIT ACCEPTANCE CORP ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$15000.00} BUREAUS TO DISPUTE : XXXX, XXXX, XXXX CREDITOR : XXXX XXXX XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$18000.00} BUREAUS TO DISPUTE : XXXX CREDITOR : XXXX XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$18000.00} BUREAUS TO DISPUTE : XXXX CREDITOR : XXXX XXXX XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$16000.00} BUREAUS TO DISPUTE : XXXX, XXXX CREDITOR : XXXX XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$16000.00} BUREAUS TO DISPUTE : XXXX CREDITOR : XXXX XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$1600.00} BUREAUS TO DISPUTE : XXXX, XXXX CREDITOR : XXXX. XXXX, XXXX ACCOUNT NUMBER : XXXX DATE OPENED : XX/XX/XXXX BALANCE OWED : {$130.00} BUREAUS TO DISPUTE : XXXX
|
| 07/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Older American |
|
I have contacted the Agency about my vehicle when I first purchased it in XXXX of 2019. I told them two days after I got the vehicle the transmission went out and they informed me they were not sending the check to the dealership for the car until they fix it or exchange my vehicle. They gave me false information and still funded my account and told me I had to make the payment even though they told me my payments wasn't going to start until my car was fixed or until the dealership exchange my vehicle. I couldn't afford to pay for the vehicle and come out of pocket {$5000.00} to fix the transmission after I just put {$2100.00} down for the vehicle. I was doing really good before I got the vehicle I've always paid my bills on time and never missed a payment now my credit is suffering because of them and I can't purchase a home because of the repossession. When the vehicle gotten repossessed and sold they have submitted different balances on each credit bureau.
|
| 07/11/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : credit acceptance XX/XX/2020 has violated my rights.15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
XXXX
|
| 01/31/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
ATTEMPTING TO COLLECT A DEBT PAST THE STATUE OF LIMITATIONS JUDGEMENT DATE XX/XX/2012 In accordance with the Fair Credit Act Credit Acceptance Corp Case # XXXX, has violated my rights.
15 U.S.C 1681 Section 602A States I have the right to privacy Being a Resident of XXXX; Under Wisconsin XXXX XXXX, the statute of limitations on open accounts and written and oral contracts is 6 years. The statute of limitations on promissory notes is 10 years. Wisconsin law prohibits any collection efforts on accounts where the statute of limitations clock has expired. This rule applies to original creditors and collection agents.
Under Wisconsin XXXX, a creditor may not file a lawsuit on a debt after the Wisconsin statute of limitations expires. If a collection agent or original creditor attempts to collect expired debt create a cause of action under Wisconsin law as well as under the federal FDCPA because any collections actions misrepresent the legal status of the debt.
|
| 10/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit Acceptance has violated my federally protected rights under the FDCPA. They sent another 3rd party debt collector to repossess my car even though the application at the dealership was a completely binding contract that Credit Acceptance wasnt included in. Credit Acceptance agents/employees used deceptive means to say I owed an alleged debt violating 15 U.S.C 1692e specifically. They are also using my consumer report with Extortionate means violating 18 U.S.C. 894 to coerce and swindle me into paying an alleged debt on an extension of credit and assume criminally liable and be fined up to 20 years in jail.
Credit Acceptance violated the false claims Act by stating I owe them when my SSN belongs to the SSA ( Social Security Administration ) which is a Obligation of the United States. You are now on Notice to Cease and desist Communications from me from all mediums INCLUDING my consumer report. Failure to Comply will result in Legal Matters For Damages.
|
| 07/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
XXXX I bought a XXXX XXXX from XXXX XXXX XXXX and was financed threw credit acceptance. I put down XXXX $ on a vehicle that was XXXX. From my understanding. The car was repossessed XX/XX/XXXX and I got the car back, this is when I pull out the contract and realized that the loan was misleading and deceptive. My car was damaged by the tow company also. When I got the car back I called credit acceptance to get a payoff amount.. it was over XXXX $!! I have already paid over XXXX $ to credit acceptance how can the payoff be over XXXX $? I did a car history report on the vehicle and it revealed that the vehicle has a branded title and it exceeds the mechanical limits. It states also odometer problems and could be unsafe to drive. This was never told to me by dealership or finance company.. the vehicle mileage was misrepresented to make it appear it had lower mileage to increase the cost or value of the vehicle.! I've reached out to the company and I get nowhere.
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
" In accordance with the Fair Credit Reporting act, the list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account Name : Credit Acceptance, has violated my rights.
15 U.S.C. 1681 section 602 A. States I have the right to privacy.
15 U.S.C. 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C. 1681c. ( a ) ( 5 ) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information : any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ''
|
| 04/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Every month since XX/XX/2018, I have sent a certified letter to all 3 credit bureaus requesting the information from the creditor Credit Acceptance be removed from my account. In XX/XX/2018, this vehicle was stolen. The company ( Credit Acceptance ) stated they had GAP insurance with my loan and would be taken care of. To date, they are still reporting my loan every month as 120 days past due. I have spoken with the company, the collection agency that now owns the loan, and etc on multiple occasions. NO ONE will help me resolve this matter. This is the only negative thing I have affecting me from purchasing a home. I have tried so many times to get this account resolved and DELETED the inaccurate information of over 30 missed payments from my credit report I have no choice but to file a complaint. This company, the credit bureaus, and the collection agency has EVER followed up with me after I have sent them dispute letters to verify any type of information.
|
| 10/20/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
XX/XX/XXXX 1. Credit Acceptance has NOT sent me my lien release for my old car XXXX XXXX XXXX XXXX since XX/XX/XXXX when Credit Acceptance received final payoff of loan on XX/XX/XXXX of {$6300.00}.
2. Credit Acceptance has recorded on all of my 3 credit bureaus ( XXXX , XXXX and XXXX my loan as CLOSED. My loan is PAID IN FULL. FCRA violations. Credit Acceptance by law is to contact all 3 credit bureaus mentioned above -- as paid in full-zero balance.
3. Credit Acceptance has NOT recorded the month of XXXX XX/XX/XXXX payment for XXXX full payment on all 3 credit bureaus.
4. Credit Acceptance has NOT sent me my credits on my old loan. {$15.00} ( see attached ).
5. Payoff for my loan was {$6200.00} per right XXXX and on my finance papers.
6. XXXX XXXX sent Credit Acceptance too much, {$6300.00}. {$110.00} difference due to me.
7. Credit Acceptance stole my {$1600.00} down payment and added it to the cost of my old vehicle-see attached. Auto Dealer Fraud.
|
| 09/25/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
Fraudulent Loan. Consumer signed a Negotiable Instrument ( Promissory Note ) which is Legal Tender and for the total payment for the Vehicle in FULL. Credit Acceptance Corporation had Consumer signed a Promissory Note on XX/XX/XXXX and asked Consumer to signed another agreement in XXXX / XXXX of XXXX for the same vehicle with an additional Promissory Note, in which was tendered electronically so that consumer could not properly endorse the NOTE " Pay to the Order of the United States of America without Recourse '', making consumer the " Holder in Due Course '', " The maker of the Note '', and a " Real Party in the Interest '' to said property. Company refused to settle this FRAUD and tried to repossess ( STEAL ) the vehicle after consumer refused to continue making FRAUDULENT PAYMENTS in FIAT DOLLARS ( Federal Reserve Notes ). Company sent a UniLateral Contract signed only by consumer which does not constitute a Legal Contract under Uniform Commercial Code.
|
| 12/13/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
Deceptive practices, false and misleading representations in accordance of title 15 ( TILA ) and fraud for furnishing my private information to a third party in accordance to the privacy act of 1974. The amount that Im being held principal for is {$57000.00} with the monthly installments of {$830.00} ... .. The actions Ive taken so far were sending in a consumer enforcement action letter to inform them of the violations that were made. CREDIT ACCEPTANCE was informed the day of XX/XX/2020 when signed and received by one of the representatives! I also received a call from one the representatives on the day of XX/XX/2020 by the name of XXXX XXXX that works in the compliance department she asked me what did I want them to do in regards to the enforcement letter they received and my response was to be recompensed for the damages that has taken place against my natural person and for the account to be discharged in accordance to HOUSE JOINT RESOLUTION 192 ... ..
|
| 04/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
he credit bureaus keep disrespecting the laws. I showed them multiple times of how they are violating the Fair Credit Reporting Act.
According to 15 USC 1681i ( 5 ) the credit bureaus have to modify or delete accounts that are not reporting accurately According to 15 USC 1681b ( 1 ) the credit bureaus dont have no written premission According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) Credit acceptance coorparation has been notified of this injustice on my account and still refuses to take any action to right this wrong.
Someone needs to hold them accountable for this
|
| 06/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I am submitting this complaint because Credit Acceptance Corp failed to comply with my XXXX XXXX Compliant Record Request for my personal examination to validate and verify. privy of contract.
I submitted a letter on XX/XX/XXXX to Credit Acceptance Corp requesting that the original copy or certified copy of the original agreement/contract bearing my wet ink signature for account XXXX with CREDIT ACCEPTANCE CORPORATION XXXX Which is being reported as an alleged repossession on my consumer report by their XXXX XXXX XXXX.
They are reporting ( inaccurate, incomplete, and/or inaccurate and incomplete ) information in consumer reports concerning me that they have compiled and published to third parties and consumer reporting agencies. The ( inaccurate, incomplete, and/or inaccurate and incomplete ) information that they are reporting is harming me personally, emotionally, and financially, and causing me damage. I look forward to your response to this matter.
|
| 03/22/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have now sent Credit acceptance a copy of my FTC identity theft report multiple times, the last time being on XX/XX/22.
Pursuant to 15 U.S.C. 1681s-2 ( 6 ) Duties of furnishers upon notice of identity theft-related information ( B ) Information alleged to result from identity theft If a consumer submits an identity theft report to a person who furnishes information to a consumer reporting agency at the address specified by that person for receiving such reports stating that information maintained by such person that purports to relate to the consumer resulted from identity theft, the person may NOT furnish such information that purports to relate to the consumer to any consumer reporting agency, unless the person subsequently knows or is informed by the consumer that the information is correct.
They have been supplied with all of the necessary documentation from my end. I have disputed this charge over and over, and now they have a sworn statement.
|
| 10/16/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I have spoken with several employees XX/XX/XXXX at Credit Acceptance on different dates confirming that my 1st date of delinquency was XX/XX/XXXX but this company continues to report it as XX/XX/XXXX to the bureaus.They have sent me an invoice that clearly shows XX/XX/XXXX as the 1st date of delinquency. Ive been bounced around by management telling me to contact the bureaus because theyre the parties that are reporting this to my credit. I called each bureau only to be told that they only update what the Lender sends in. This account has been on my credit for over 7 years and should have been removed months ago. Since my dispute in XX/XX/XXXX Credit Acceptance has removed this from XXXX but keeps reporting to XXXX and XXXX that the information is correct when in fact it isnt. This is negligence on their part and illegal. Obviously they are aware that it should no longer be reporting because it was removed from XXXX. This needs to be removed immediately.
|
| 11/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The Lists of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
XXXX XXXXXXXX : ( XXXX XXXX XXXX ) XXXX XXXX XXXXXXXX, hasviolated my rights.
15 U.S.C 1681 section 602 A. states I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 07/02/2018 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Credit Acceptance has been calling my wife on the due date of our payment until they receive payment 3 or more times a day. Not only do we pay for our car we pay it and have never missed a payment or slow paid. They charge us up to {$12.00} to make a payment which to me is fraud and its something we were not made aware of when we bought our vehicle. I talked to someone today and Credot Acceptance and they stated they are not a primary lender so they dont have to stop calling. You guys need to do your job and enforce what the trade commission has laid out for these companies. I feel sorry for people who dont make their payment for what they do to them and harass. I was clear on my phone call to them. I stated what the FTC says they can and cant do for collection practices. They more or less said we dont care. We will do what we want. In that case I will too. So Im giving you an opportunity to fix this problem before I take the matter into my own hands.
|
| 10/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
I financed my 1st car with Credit acceptance not knowing how much pain and suffering this company would put me through. Originally, this car was priced roughly {$13000.00}. Credit acceptance added a 20 % interest rate, making this car over {$22000.00}. I was struggling to pay my car note of almost {$400.00} every month along with my car insurance. I became XXXX and was working extra the whole time just so I could be able to pay my car note and try to save extra money to cover the future payments after I had my baby. Eventually, I ran out of money and had to make the hard decision of voluntarily surrendering the vehicle. Fast forward, I am now being sued for the deficiency balance plus additional fees and interest totaling over {$7000.00}. I am XXXX XXXX, single mother and have no assets. I have no money to give this company and I do not feel that they deserve another XXXX from me after experiencing how this company takes advantage of their consumers.
|
| 08/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Older American |
|
XXXX XXXXXXXX XXXX my grandson went to XXXX XXXX XXXX XXXX XXXX. and called me with the representative seeking for me for him to get a car. I told him I would not. The rep. and my grandson, without my authorization or knowledge and outside of my presence ( given I was working that day ) electronically signed the paperwork in my name and, upon information and belief, on a " wet copy '' forged my signature without my consent. The account and contract were assigned to CREDIT ACCEPTANCE CORP.. When I received a statement from Credit Acceptance Corp., I reached out to XXXX XXXX XXXX XXXX XXXX, they refused to do anything. I requested all the information from Credit Acceptance Corp. and they sent me a statement regarding how to deal with identity theft. I then went to the XXXX Police and a police report, and I also filed a police report with the XXXX County Sheriff 's Department. Credit Acceptance refuse to help me. So far, I have not received any justice.
|
| 12/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I request Credit Acceptance to update my account to correctly show that it is a closed account with the terms removed as it is showing I am obligated to pay {$380.00} a month. This account is closed and in collections. I purchased this vehicle in XX/XX/XXXX. I voluntary surrender this vehicle in XX/XX/XXXX. It is showing on my credit report as a closed account with remarks affected by natural disaster as to why I voluntarily surrendered it, and instead of the company removing the terms after reselling it ( which I never recieved the resale information ) this company is reporting monthly on this closed collection account as if I am making monthly payments and that I am not but it shows 67 % debt to income ratio. I have not made a payment nor am I going to. I contacted the lender for them to correct this as its reporting in accurately every single month. This creditor will not assist or correct it and I have contacted my State Attorney General as well.
|
| 04/16/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
Credit Acceptance corporation as a collection agent called too many times in a harassing way. My purpose after much research and development to dispute credit data ; derogatory remarks, credit reporting, correct and or inaccurate citations reported by creditors and its responsibility according to Consumer Credit Reform Act XXXX, against namely Credit Acceptance Corporation. I submit to you in writing, obtaining and annotating this data also makes XXXX, XXXX, & XXXX consumers.
It is unfair to me that some aspects are reports and others are not. Fair in my opinion, would be " removal those negative citation " and here 's why. Any Perspective businesses, creditors, employers alike would be prejudice to this report. XXXX XXXX XXXX said " an unfair law is no law at all ''. In this matter we must remove this report lest we fall in violation of C.C.R.A. Consumer Credit protection Act XXXX. Insomuch we both want to be honest brokers ( XXXX, XXXX, & XXXX ).
|
| 12/18/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
PLEASE EXCUSE THE CAPS MY VISION IS POOR. BETWEEN THE MONTHE OF XX/XX/XXXX-XX/XX/XXXX. I RECIEVED A FORM FROM THE IRS STATION THAT I HAD TO FILE A CANCELLATION OF DEBT WITH THE CREDITOR. THE FORM WAS FILED, A XXXX FORM, BY XXXX XXXX FOR ME. WHEN THE EXAMINER COMPLETED THE FORM, THE CREDITOR OWED ME XXXX OUT OF THE REMAINING BALANCE. A CHECK OF XXXX WAS SENT TO ME FROM THE IRS, 6 TO 8 WEEKS AFTER THE FILING OF THE XXXX. THE AMOUNT CANCELLED WAS THE AMOUNT THAT IS SHOWN ON MY CREDIT REPORT. I FILED A DISPUTE WITH XXXX, AND INSTEAD OF THE PROBLEM BEING CORRECTED, ANOTHER BALANCE WAS ADDED AND MY SCORE WENT DOWN. FORM THE SAME CREDITOR!. SO NOW I THINK I AM EXPERIENCEING SOME SORT OF FRAUD, OR AN ATTEMPT TO DEFRAUD ME ON MY REPORT, BY ADDING ANOTHE BALANCE AND DROPPING MY SCORE DOWN. THE CREDITOR SHOULD HAVE PROVIDED THE INFO ON THE CANCELLATION OF DEBT SINCE THE DECISION WAS MADE BY THEM. I DID NOT RECIEVE AN EXPLANATION I JUST DID WHAT THE IRS SAID DO.
|
| 11/30/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
In XX/XX/XXXX three separate payments were deducted from my bank account - for the monthly car loan payment of {$200.00}.
XX/XX/XXXX, {$220.00} was withdrawn from my account twice on that date : XXXX XXXX had GPS locator on my car plus the ability to lock it soI couldnt start the car - until I paid them the amount they demanded. On two other occasions in XX/XX/XXXX, they came to the parking lot where I was grocery shopping and proceeded to toll my car - they insisted that it would be tolled unless they got their money right then. also they said if I couldnt pay to call a relative or friend and they would have to have the {$200.00} submitted through XXXX XXXX by with a bank debit card - not a XXXX Credit card. the last time they came to the place I was staying early in the XXXX Around XXXX and put the car on the toll truck - with the strong warning that if the payment wasnt submitted right then - my car would be tolled and repossessed - so they did.
|
| 06/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
my car was stolen i reported to police, insurance, and finance company. i also had gap insurance. my car was recovered and nation wide had it deemed a total loss. next thing i get from fiance company saying they sold my car and canceled gap and got my premiums from gap when the insurance company had my car in there possession when fiance company said they sold it. how is that possable and i was never notified of said auction i was under the assumtion that my insurance company and gap took care of everything. the insurance company had my car not me now credit acceptance reports i owe and my car was repo when that is a lie Case Number : XXXX, XXXX XXXX Disposition Date : XX/XX/2018 Disposition : Inactive Occurred Thru : XXXXXX/XX/2018 XXXX Occurred From : XX/XX/2018 XXXX Incident Type : Motor Vehicle TheftXXXX County Sheriff Summary Case Number : XXXX Print Date/Time : Login ID : XX/XX/2018 XXXX XXXX County Sheriff 's Office XXXX XXXX Number : XXXX
|
| 10/19/2021 |
No |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
This is for credit acceptance account # XXXX # # #. So this was a repo. But they have tried to sue me fo the balance.as Im paying x amount they only were showing half what I paid now they re not showing any. This is an inaccuracy. Transition is saying my balance is ( XXXX ) the other 2 say there is a balance this is an inaccurate reporting.XXXX XXXX is not reporting a good or ok status at all this is an inaccurate reporting. XXXX is saying last reporting dat was XX/XX/XXXX as they are still saying late but good or ok this is an inaccurate reporting.XXXX says that there is 27 late payments when they have reporting no data but hav1 ok or good mark. This entire account is all jacked up and needs from be removed this a joint account this was removed from my wifes account this needs to be removed from mine as well due to the violations of the fcra a lot of the rules are broken and this has severly damaged my credit pleaser remove from all 3 agencies
|
| 03/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I wrote a letter to XXXX and XXXX about an inaccurately reporting item that was adversely affecting my creditworthiness. Both companies reported back the item had been verified by Credit Acceptance. I also notified Credit Acceptance that they were hurting my livelihood by reporting inaccurate information about my account, they responded to my concern with a frivolous letter. I responded to XXXX and XXXX with proof of the inaccuracies on a letter dated XXXX XXXXand wrote a letter to the CEO of Credit Acceptance concerning the matter. Credit Acceptance sent me a letter dated XX/XX/XXXX, to settle the matter at a discounted price. I purchased a money order from the USPS and sent it certified mail upon complete removal of the account. As of date, XX/XX/XXXX, inaccurate data is still reporting. TransUnion nor Experian responding to a letter requesting the method of verification, yet still, they report UNVERIFIED inaccurate information.
|
| 05/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I went to purchase a vehicle under the buy here pay here process with XXXX XXXX XXXX XXXX XXXX car lot in XXXX Michigan. I put {$2600.00} down and was to pay a balance of {$1400.00}.
I was fraudulently entered into a credit acceptance contract.
I spoke with CAC supervisor and explained the situation.
I never signed CAC financing documents, wise auto agent had someone else sign.
I REQUESTED the original agreement from CAC AND was not provided with the original contract.
CAC has been reporting to my credit report still unto this day XX/XX/XXXX.
CAC has violated a number of my rights, called all kinds of nights, and weekends.
I made a police report.
The owner of the car company XXXX XXXX XXXX XXXX XXXX in XXXX MI, wrote a contract stating he would accept the balance of {$1400.00} within 6 months and cancel the contract but to no avail.
I would like Monetary remedy for my damages, from CAC and XXXX XXXX XXXX XXXX XXXX.
|
| 02/23/2017 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I XXXX XXXX file this notice with the Consumer Financial Protection Bureau as a measure to request a federal consumer advocacy agency to oversee a collection matter I believe to be unfair and technically illegal. I have attached a copy of a XXXX XXXX, 2016 letter whereas I stipulated the legal requirements on any vehicle repossession. I would agree to settle this matter with certified funds of {$1000.00} if Credit Acceptance would essentially communicate with me. They have not answered my letters and I believe that my offer is more than reasonable under the circumstances. However, I am 100 % in the right on the requirements on any vehicle repossession. That is a violation under New York State collection guidelines and the national Fair Debt Collection Practices Act. Accordingly, I offer {$1000.00} certified funds to resolve this matter in the best interest of both parties, and I request that settlement offer in written form as soon as possible.
|
| 03/17/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
In XXXX, Credit Acceptance used XXXX XXXX to be repossessed my personal vehicle after .....
XXXX. Not Validating Debt pursuant 15 USC 1692G 2. Not responding to affidavits that addressed clear violations to Truth in Lending, found in documentary evidence/contract.
3.Pretending to be lawyer and debt collector via correspondence. Violating 15 USC 1692e.
4.Refusing my right to rescind this transaction, pursuant 15 USC 1635 Right of recission as to certain transaction.
5. Not disclosing to me of my right to rescind this transaction.
6. Making me pay to retrieve my personal items once my vehicle was repossessed.
7. Claiming they could reinstate the contract after I had to pay to retrieve my personnel items during repossession. The very same act CFPB found XXXX guilty of and punished for.
8. Violated 15 USC 1666b Timing of Payments 9. Violated 15 USC 1666a Regulation of credit reports 10. Violated 15 USC 1605 Determination of a finance charge
|
| 03/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American |
|
I purchased this vehicle in XXXX through XXXX XXXX XXXX. During the signing I was told that I was to put down {$1500.00} and a trade of my XXXX XXXX. I informed them that I did not want the gap coverage. I was not only charged for gap coverage they added extra items onto my account such as warranties and auto maintenance coverage. I was not told they were adding these fees under financing. When my wife looked over my forms she discovered all these erroneous fees. Approximately a few weeks after purchasing my vehicle, the dealership went out of business. I contacted Credit Acceptance to ask them to remove and reimburse me for the fees charged. I was told that they don't refinance and that they can't take off the excessive fees and maintenance that I was charged. I have now retired and am XXXX and I can't continue making these extra fees. I would like an investigation into this and I would appreciate any assistance you could provide. Thank you!
|
| 05/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased a car via XXXX XXXX XXXX out of XXXX, Nevada which was financed via Credit Acceptance Corporation. They wound up charging me over XXXX in interest on a loan that was around XXXX which seems high. On my credit report, they did not report that I paid off over XXXX, they only reported that I paid off over XXXX so where did the extra money that I paid off go to? On top of this, they put a XXXX ( XXXX XXXX XXXX ) that caused problems with the car. The car wound up shocking me as a result according to the mechanics. I was told that they never should have put the device in but they refused to fix it or replace it, etc. ( I have evidence of this ). After all of this, I can not drive me car due to issues with the electrical problems that this device caused and I have had close to XXXX in medical bills over this. This is not fair. I feel that they should have done something to help rectify this situation but they do not seem to care at all.
|
| 02/10/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
When I purchased this vehicle on XX/XX/2016 I was told my loan would be for 60 months and that my annual percentage rate would be approx 20 %. The amount I financed is {$12000.00}. They are charging me almost 70 %! of the amount financed as a " finance charge ''. That is a ridiculous amount and I feel I was taken advantage of by this company at that rate. My vehicle is now worth only {$2000.00} and I still owe over {$8000.00} on this loan. XXXX XXXX and Credit Acceptance took advantage of me when I was desperate for a vehicle to continue commuting to work. XXXX XXXX also did not let me see the contract and just clicked through themselves with a digital signature with my name listed. I want answers as to how a company can charge you almost 70 % on a vehicle loan at that time the vehicle being used and 8 years old. This loan should not have been approved knowing that the vehicle wasn't even worth the amount of the sale PLUS the finance charge.
|
| 05/03/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
We voluntarily surrerendered our XXXX XXXX XXXX in XXXX of 2016.Paid money to get it back in XXXX 2016.the reason we surrender was because of very poor mecanical condition.within 7 months we invested {$13000.00} in repairs and it still needs {$4000.00} in repairs. My fiance and i are on XXXX ( XXXX XXXX ) . Paying out these kind of repair bills has set us behind on both vehicle loans.On XXXX XXXX they reported the loan closed and status is collection/write off and we still have possesion of both vehicles .They have made no attempt to contact us by phone or mail and have never attempted to reposess either vehicles at any time. In the past we have follow all pay arrangements and they refuse to send monthly statements by mail or email and they refuse to provide written documentation of the arrangements.The company is credit acceptance .They have has several class action law suits filed against them. And some were won.
|
| 03/02/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I brought a car from a car lot on XX/XX/2016. I have never had an original contract with Credit acceptance with my signature that I signed with them. This company keeps reporting the same balance of {$9200.00} to my credit bureaus since XX/XX/2016. I have asked them to send me a legal contract I actually signed with their company they can not produce it. I do not want the contract with the dealer I want the legal contract with my signature and date with Credit acceptance. They are rude and has never updated my updated amount. The company I purchased the car from said the car was {$10000.00} when I looked over the paper work it is for {$19000.00}. This company needs to be removed from my credit report I do not have an original nor new contract with them. I tried calling to discuss this matter but they are rude and do not allow me to talk. I have asked for the oringinal contract also payment history and they will not send me this information.
|
| 08/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My vehicle was totaled in XX/XX/XXXX credit acceptance received payment for the vehicle value. I open the loan with credit acceptance in XX/XX/XXXX the duration of the loan was for three years. However credit acceptance has been illegally reporting missing payments to all three credit bureaus recently being on XXXX XXXX. They still have this loan as being opened and missing payments. I have contacted this company several times and was talked to in a very unprofessional and disrespectful manner. This is going on year five that this loan has been opened which was originally XXXX dollars however credit acceptance has on my credit report that I owe them almost XXXX dollars for the used vehicle that was totaled. This is practicing unfair and disceptive actions towards consumers such as myself. It is illegal for them to report defamatory information to hinder my credit continuously and maliciously with the intent to cause harm or financial gain.
|
| 01/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I am once again responding to the previous complaints that I have made against this company. I stand firm in the fact that I did not consent to have this vehicle in my name. The only document I signed regarding this vehicle was giving XXXX permission to deposit the post-dated check that I provided as part of the down payment for the vehicle.
I have inspected the document that Credit Acceptance submitted as the signature page and, once again, I did not sign this document. Not sure if my signature was transposed onto this document but I did not knowingly sign it. I have gone to the town where the car was originally purchased -- XXXX XXXX AL -- but the car lot no longer exists.
I have been doing research on this company and I've noticed a lot of complaints similar to mine.
Because Credit Acceptance is adamant that I willingly consented to this contract, I will instead dispute the validity of the contract, based on federal and state laws.
|
| 11/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Good Day, My name is XXXX XXXX XXXX and I am reaching out to complain on XXXX for their not of response and reporting. I have done everything and followed every step on removing false accounts that are reporting and still have not heard anything. It has passed the 30 days multiple times and at this point, and nothing has not been resolved. They keep reporting accounts that do not belong to me. I have mailed several certified letters, that are dated, that have everything listed in detail, that have everything required and they still done anything to remove them. I am very frustrated at the point and need to get these accounts removed as soon as possible. I have filed a police report and identity theft report ( XXXX ) and still refuse to help.
I will be listing some dates below that I have sent out to them : XXXX XXXX XXXX XXXX XXXX XXXX ALL THESE LETTERS HAVE BEEN SENT VIA CERTIFIED MAIL AND HAVE A STAMP WHEN THEY RECEIVED THE LETTERS.
|
| 03/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
Purchased a used car which was financed through credit acceptance ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX which I purchased from Initial XXXX XXXX XXXX XXXX XXXX NY XXXX The total amount financed was {$11000.00}. My car was wrecked and was a total loss, the insurance company paid {$8400.00} to credit acceptance on XX/XX/23, my service contract refunded {$890.00} and {$1600.00} to credit acceptance on XX/XX/23, my gap insurance paid them {$35.00} on XX/XX/23. I made a payment to credit acceptance on XX/XX/23 of {$270.00}, XX/XX/23 of {$270.00} and another payment of {$270.00} on XX/XX/23 a total of {$11000.00}. Leaving a credit of {$400.00}, but credit acceptance is telling me that the loan is not paid off and that I still owe them {$6600.00} in interest which would of been the cost of the loan had I paid it over the full term of the loan. I feel this is predatory lending and a violation of the consumer fair credit act.
|
| 09/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I recieved a loan from Credit Acceptance bank, for a used XXXX XXXX XXXX. When I went to the dealership which was XXXX XXXX I tried choosing the car that was best for me and instead they rushed me into getting a car I didnt want. I was putting a down payment of XXXX, and instead they came back to me and said the bank required me to put down more, so I ended up putting down XXXX. They never went over the terms and everything for the car, they told me the bank said I could only get that specific car, I really feel like the bank got over on me. In XXXX, XXXX, they repossessed my car and I was able to pay to get it back, when I did get it back the car was damaged, I notified the bank and they said that they would reach out to the auction company to see what happened, basically they damaged the car then gave it back, and I was held reliable for the repairs. The bank has put me through a lot and I dont feel I should go through this anymore.
|
| 03/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I reported a dispute to XXXX regarding Credit Acceptance. I called Credit Acceptance first to work out reporting. They state my account has been closed since XX/XX/XXXX. ( verified verbally as well as the XXXX tracking on the check sent to them ) Yet, they reported to all bureaus that it was open. They received a check for {$22000.00} which is in excess of the XXXX payoff amount due. Proof attached, verbally stated it is good through XX/XX/XXXX the date the check was received.Then they stated to all bureaus that my debt amount owed to them was XXXX ( the amount of the check ) which caused a 34 pt. decrease in my credit score. Proof attached.
This is troublesome for several reasons - unfair, incorrect reporting. Credit damage. Reporting an account as NOT closed yet agreeing over the phone it is. Appearing to intend to keep the refund owed due to cancellation of the warranty. Contract states it is owed to me ( Illinois provision ).
|
| 12/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
Servicemember |
|
I tried volunteering surrender the XXXX 3 times. I called Credit Acceptance Corp and spoke with an agent and told them I was going to surrender the XXXX. I gave location where the XXXX was parked and was told it was going to be pick up. This was back in XXXX, Credit Acceptance Corp hold off on the repossession for the account to grow interest on the account. Now the XXXX value has down because of years passed. If it was pick up in XXXX, the value of the XXXX would be more then today value and it would have paid into the balance in XXXX. The left over balance would be less. Now the account pick up more interest and late fee. Also I finance the XXXX for {$22000.00} and Im told I have to pay {$33000.00} which the company has already added the finance charge for payoff. I thought the finance charge was only added each month has passed. The account would have been settle XXXX years ago if you only pick up the XXXX the XXXX times I called.
|
| 06/08/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I filed a complaint against this company once before I asked that the company send me an itemized bill and verify of the cost of the service of the vehicle from the auction following the repossession of the vehicle I was sent the itemized bill but no auction receipt etc to prove that the car was sold at the price the company said it was I was not contacted even though the company stated it did contact me Because I am XXXX and on fixed income and under no circumstances can I pay for the debt I requested a form 1099 C to forgive debt that is within consumer law Below is my personal monthly award letter from Social Security XXXX showing my income and that I have no means to pay this debt If I dont get the 1099 C that I requested then I will have to file bankruptcy because this debt is hindering my financial stability of providing self employment for myself and being able to seek financial assistance for that self employment establishment
|
| 06/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
On XX/XX/XXXX I purchased a XXXX XXXX XXXX with XXXX miles for {$5900.00} went through Credit Acceptance to {$12000.00}, transmission was slipping, constantly complained, after the loss of a patient I was transporting, I VOLUNTARILY SURRENDERED the vehicle on XX/XX/XXXX. I called Credit Acceptance and cancelled the contract, I thought was cancelled, having to go to court for {$2000.00} deposit which the dealer is refusing. Credit Acceptance claims they couldn't contact dealer for months, then to find out they wouldn't repo the vehicle on XX/XX/XXXX, because it wasn't worth it. My credit score as well as my son 's has dropped horribly. I need this loan voided and our credit restored. The dealer, XXXX said I could return the vehicle but my credit would definitely be affected and I could forget about getting my deposit. I contacted him weekly to see when the vehicle could come in for a check and he kept stalling. XXXX XXXX XXXX, XXXX, NJ
|
| 04/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I financed a used XXXX XXXXXXXX truck. Had it for one month and the ac compressor went out, right when summer hit. I found out I was XXXX and was hit by a truck running the red light. Was in the process of getting the truck repaired and they offered no help or lead way with pausing payment until the vehicle was running again. I cant make the payments and pay a {$400.00} car note at the same time. They reproed the vehicle and then told me I would have to pay to get my belongings out the car mind you Im XXXX XXXX XXXX and had my kids clothes and things I couldnt get out. They sold the truck for way less than what they were making me pay and are now trying to force me to pay them XXXX and I didnt even have the truck for a year. I feel as though they preyed upon my vulnerability being XXXX and needing a vehicle to get back and forth to doctor appointments. I had my son early due to all the stress they caused and lost a very important job.
|
| 08/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
During the pandemic I lost my job and was put on a payment plan for the past few months. They told me that they would not report late payments if it was not 40 days past due. I made all my payments before the XXXX of the month according to my prior payment plans. They assured they do not report late payments. They reported for late payments suddenly on my account when they were marked as current before. This company is known to tamper with credit reporting.I called the company and they said my payment date suddenly changed to the seventh of the month. I asked her about my payment plan she said she no longer sees a payment plan in the system. This company is such a fraud. Ive been paying almost {$500.00} a month for a vehicle that hasnt been on the road for over a year and a half now. I am a single mom of XXXX kids and Im trying to get a mortgage approval and this is the only thing that is stopping me otherwise I had excellent credit.
|
| 05/10/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
On XXXX XXXX,2016 are vehicle was totaled, the total payoff was {$8200.00}. On XX/XX/XXXX our regular payment came out of our account for {$350.00}, we had automatic payments set up from the beginning of the own. At the end of XX/XX/XXXX our insurance paid {$7600.00} and our GAP Insurance paid {$640.00} in XX/XX/XXXX. On XX/XX/XXXX another payment of XXXX came out of our account. Between car insurance and gap insurance the car was paid off. The loan company sent us a check for {$280.00}. The loan company owes us for two full payments that would be {$710.00}. I spoke with loan company on XX/XX/XXXX and the lady said she would put in for a 5 day request to review my dispute. I called back on XX/XX/XXXX and was told it was up for audit on XX/XX/XXXX. I called back on XX/XX/XXXX and now they are saying it is up for audit on XX/XX/XXXX and it would take another 21-30 days. To me it is simple add and subtract but they keep dragging it out.
|
| 09/19/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
1. Refuses to properly resend and provide proper information to DIFS for refusal to cancel loan for unreceived goods and services.
2, continues to report to credit beura for late payments for goods and services we did not receive. We continue to be denied for another auto loan causing sever financial distress.
3. Locked out of account information and they refuse to give balance over the phone.
4. Continuing to commit fraud.
5. Continuing to take payments for goods and services not received and we have been threatened if we do not pay.
6. XXXX, XXXX, and XXXX 3 credit reporting agencies are assisting them in destroying our finances by allowing them to continue to report and allowing the negative posts to stay on report for goods and Servies not received.
7. Mailing my personal information to different addresses.
8. mailing they mailed information pertaining to our claims with DIFS the never sent us a single file. the difs did.
|
| 07/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Back in XXXX I purchased a vehicle with XXXX miles and at the time I didn't have the greatest credit so I was set up with Credit Acceptance. I was told they was okay and that they has handle many of there of clients for them in the past. In XX/XX/XXXX my car was repoed. Upon getting the car back I was told to make a payment of XXXX monthly for the next two years. Credit Acceptance agreed to letting me do my payments every two weeks {$300.00} which would make it $ 600 monthly. I then learned that I had 120+ missed payments from Credit Acceptance. When I call them they said I also have to make the monthly payment of {$390.00} also. I filled a dispute with Credit Acceptance and nothing was done. I also filled a dispute with the Attorney General office and they said since Credit Acceptance didn't respond they couldn't do anything. I currently owe over {$7000.00} and the vehicle is not working. These missed payments is hurting my credit.
|
| 10/14/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
On or around XX/XX/2021, I recieved a call from my now ex-wife saying that she wanted to buy a car and all she needed was was my paystubs to get it. At first I was skeptical but she explained to me that everything would be alright. At first I didnt know too much about credit as noone had ever taught me anything about it. I had no idea my own ex would scam me into to sending info about work information. It wasnt until about XX/XX/XXXX when I checked my credit and noticed a missed payment from the company known as Credit Acceptance. I had them send me login information based off a past loan I did with them and it says I was on another loan as buyer of the car along with the co-buyer XXXX XXXX which is my ex 's mother and someone I am not affiliated in any kind of way with. The name of the car dealership New Jersey XXXX XXXX XXXX. I dont even drive the car and im being hel responsible for something I never was even present to sign for.
|
| 09/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is XXXX XXXX, who is submitting this CFPB complaint myself and to inform you that there is no third party involve in the process. I have a loan with CREDIT ACCEPTANCE CO Opened XX/XX/2016. I have always made my payments on time yet there was a 30-59 days late state. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting XXXX and XXXX Credit Bureau requesting a complete payment history with this account for me to review the exact date on which the late payments and repossession were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. There was definitely an error on their part. The bureaus are condoning illegal behavior and willfully in violation of FCRA. PLEASE REMOVE FROM MY REPORT IMMEDIATELY.
|
| 06/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Well first and formost I financed a car through credit acceptance from a car dealership called XXXX XXXX now in the process of talking with the people at XXXX XXXX I was told that credit acceptance would finance me the vehicle. The car was priced out for XXXX so I gave them XXXX as a down payment on XXXX XXXX XXXX. The car broke down on me and hasnt been driven in months now and I havent had the car in years breaks went out on me in a week and when I explained this to them asking can I return the car I was told it would mess my credit up. I lost my job due to not having transportation and I told them this. So now Im getting harassed with calls daily credit is being shot to pieces dealing with this company telling me I owe them XXXX for a car that isnt even worth that amount. My mother actually did the research and told me to contact you guys because you already had been dealing with issues when it comes to Credit acceptance Corp.
|
| 11/18/2015 |
Yes |
|
- Improper contact or sharing of info
- Contacted me instead of my attorney
|
|
Web |
|
|
XX/XX/XXXX, I co signed on a car. Later I had to file bankruptcy. Credit acceptance was still sending me letters while I was under bankruptcy. My bankruptcy was n't dismissed until XX/XX/XXXX. I stop working XX/XX/XXXX. I received a citation from the sheriff XX/XX/XXXX. I immediately called the number on the paper to let them know I was not working. I was told when I start working I could set up a payment arrangement. For three years I have been unemployed. I just started working two months ago. I called to set up a payment arrangement, I was told I was garnished and that 's it. I went to the court house they told me credit acceptance never sent me a court date to appear in court. They also lied and told the court I ignored the citation. I have my phone records to prove I called them right after the sheriff served the papers. The citation paper have XX/XX/XXXX for XXXX. The papers that were sent to my job says XX/XX/XXXX for XXXX.
|
| 05/31/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I disputed an account from Credit Acceptance Corp through XXXX on XX/XX/XXXX. XXXX says that the account will remain because the creditor verified that the information they have is correct. They said I should contact the creditor myself. I sent a letter to the creditor via certified mail dated XXXX XXXX, requesting validation of this account by way of a signed contact dated XX/XX/XXXX. My letter was received and signed for on XX/XX/XXXX by Credit Acceptance Corp. I also mailed a copy of my letter to CFPB, XXXX, XXXX, and XXXX. All 3 credit bureaus opened another dispute when they received my letter. Today, XX/XX/XXXX, XXXX says again, the account shall remain, because the creditor claims the information to be true and the bureau is only a data collector. The creditor has not sent any validation that I opened any type of account with them XX/XX/XXXX, as I did not. This creditor can not provide a signed contract that doesn't exist.
|
| 11/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
To : Trustee and CFO of CREDIT ACCEPTANCE CORPORATION XXXX XXXX XXXX XXXX XXXX - complaint is that there is a Breach of Trust and unauthorized use of the name XXXX XXXX XXXX, as you do not have legal nor lawful consent to use the NAME without having received signed Social Security Administration form SSA-89 which constitutes identity theft. You are also securitizing the note that was created by the NAME without FULL DISCLOSURE and sharing the goods generated by the use of the NAME. Do not make Merchandise of your XXXX : XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
YOU HAVE STOLEN THE NAME AND USED IT IN A WAY THAT BENEFITS YOU and NOT THE BENEFICAIRY WE MAKE AN EQUITABLE CLAIM IN THE NAME AND ANY ASSETS ATTACHED TO THE NAME ADMINISTERED BY CREDIT ACCEPTANCE CORPORATION
|
| 09/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have filed disputes beginning first week of XXXX with all three major credit bureaus as well as contacted the lender Credit Acceptance Corporation to no avail. All disputes were closed and the lender verified the incorrect data again after paying them over XXXX dollars in one month to double up and pay my loan off early. I have reopened disputes again as well as shown documentation to the Credit agencies as well as opened complaints with this agency now on file as well. The loan company 's response is to put me on hold or hang up on me once denying my claim and asking for a supervisor. Never ever again will I do business with Credit Acceptance Corporation and this is a very hard loan that is designed for failure from the start your paying three times the amount of the vehicle after a 6 year term. I just got out from being triple upside down on the loan and they refuse to acknowledge my greatness at beating them at there game.
|
| 05/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Yes I had a Joint Auto Loan through CREDIT ACCEPTANCE CORP that was opened in XX/XX/XXXX. The car was stolen in XX/XX/XXXX and the account became delinquent. When I reached out to Credit Acceptance in regards to the account they stated that the account was closed but it still actively shows as Open on me and my wife credit reports, It reports every month as Late. The account original balance was {$10000.00}. I have settled the account with Credit Acceptance as agreed with the creditor for {$2000.00}. But the Creditor is still reporting the account as open and late which is really hurting me and my wife credit. I have also Reached out to all three Bureaus ( XXXX, XXXX, and XXXX ) to have them investigate the account to correct the errors but they keep stating that it was verified as accurate which is not accurate. I ask that this issue be rectified as this is the only account on my report that is hindering me from moving forward.
|
| 02/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
In accordance with the fair credit reporting act this creditor has violated my rights under 15usc 1681 section 602 states I have the right to privacy. 15u.s.c 1681 section 604a section 2 it also states consumer reporting agency can not furnish an account without my instructions on the 15uscs 1666b a creditor can not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
I have asked them repeatedly to come get the vehicle, and they refuse, I was told the vehicle was not worth repo due to the value versus the loan. They are reporting this account as negative and it has affected my credit. I always get the run around, I have repeatedly called and all they try to do is have someone repossess the vehicle when I have voluntarily offered to surrender it in exchange to have the negative reporting stopped. They have damaged my credit, and are not willing to work with me whatsoever.
|
| 03/13/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Violation of 15 USC 1692 Validation of a debt ( a ) ( 3 ) ( 4 ) ( 5 ) ( 6 ) ( c ) *Stop reporting my information to XXXX , XXXX , XXXX whom are 3rd parties.
15 USC 6802. Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this sub- chapter, a financial institution may not, di- rectly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a no- tice that complies with section 6803 of this title.
( b ) Opt out *Stop/Dont ever again report any information to a credit bureau/3rd party *The securities interest in my contract says the truck was already paid for? Im requesting a G.A.A.P. Audit of the funds loaned to me under this contract.
Who is the original creditor?
Respond to my full affidavit that has been sent 2x to Credit Acceptance
|
| 09/08/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
The vehicle in question was having serious mechanical issues 3 months after I got it. I took it to their only " authorized '' repair shop and they had it for a month and had other from other stores come and look at it as well and they stated that it could not be fixed. They rebuilt the engine and said that the problem of gas shooting out of the tailpipe was a serious issue and they could not figure out what was causing it or how to repair it. Since the car was not drivable and they gave up and no longer would continue to work on finding the issue, that there was nothing that could be done. It was repossessed from the repair place and my request. However, I am not liable for this money that was owed on the loan because it could not be repaired into a drivable condition by the only repair place that they would allow me to take it to. This needs to be removed off my credit reports because I am not liable for this loan any longer.
|
| 10/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
XX/XX/XXXX I attempted to pay the loan off which at the time balance was estimated around 13,000 this lender only accepts payments less than 1,500 at a time I made multiple payments to total XXXX to pay the loan off. They rejected all but 1 payment and returned them without any notification to myself and any valid reason. I under the assumption the loan was paid off called in XXXX to verify only to find out that it was not paid off. I then requested another payoff amount which XX/XX/XXXX I paid again. I called to verify the payments were applied this time and was advised that they now had to refund the extended warranty plan and that would take 2 weeks to be applied of which they would continue to apply daily interest affecting my total payoff. This company gives you a pay off amount valid for that day only when they don't even allow you to pay it off by continuing to apply interest until they get around to applying a rebate.
|
| 04/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
XXXX XXXX XXXX located in XXXX XXXX, named me as a Co-signer on a vehicle approved by Credit Acceptance. I did not sign nor was I informed about any of this. I have never purchased a vehicle at any Auto Dealership nor have I ever attempted to purchase a vehicle at a Dealership due to the unjust and life ending amount of interest Child Support and the XXXX as well as the XXXX XXXX system has attached to a monthly child support payment a incredibly bias Commissioner has ordered me to pay. The amount has exploded to a ridiculous amount as I was unemployed at the time this was apparently was written in stone. My license was then suspended by the XXXX. The amount owed is certain to automatically deny any attempt to assume the role of a Co-Signer of a vehicle loan. I currently do not understand at how this was approved. Yet at the time of XXXX to XXXX my information was attached to Credit Acceptance which was without my knowledge.
|
| 09/23/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Upon receiving Military orders to XXXX XXXX, XXXX, Credit Acceptance said they do not allow the transfer of vehicles out of the country. I provided the orders and the vehicle was surrendered under these circumstances. While in XXXX, i was alerted by my security manager that my vehicle had been stolen. I contacted Credit Acceptance and learned that the vehicle was stolen from XXXX XXXX XXXX not me. Credit Acceptance continued indicating late payments on my credit report while the vehicle was stolen from there care and not mine. I addressed this issue with the company and was assured they would fix this. Over a year later, I go to purchase a home for my family and this is hindering me from moving forward. They insisted I fill out a dispute form and return. I refused due to this being an ongoing issue. My next step is this and then a lawyer seeing there are now damages. I will attempt to have this rectified through this agency.
|
| 06/18/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I purchased a car in 2000 and it got repossed by Credit Acceptance Corporation XXXX MI.This company waited 16 years later to take me to court and got a default judgement against me.I was unaware of any court date because the company sent all my stuff to the adress from 16 years ago.iI got a call from my bank saying my account was frozen so I called the number and it was Credit Acceptance lawyers telling me I owed XXXX on a XXXX dollar car the rest of the money she said was interest and late fees and it was still incurring.I did a little research and found that car loans in the state of Michigan have a statue of limitations which is 6years.I am low income.I ideel like I 've been a victim of this company illegal actions.Im also unaware of the fact of they repossed the car and probably sold it at auction.Then I suppose to only be responsible for the balanc.This company lawyers are telling me theirs nothing I can do but pay XXXX
|
| 07/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
When I got the vehicle the monthly payment amount wasn't discussed because if they would of said {$790.00} a month I wouldn't of got it and now I can't pay the whole monthly amount so I talked to one of their agents and we set it up for XXXX a month so I've been making the payment but they failed to tell me that since I haven't been paying the whole amount every month my credit score gas been getting hit and now that I'm so far behind if I do miss a payment they can take my truck without saying anything to me and I can't get it refinanced because they said I have to be caught up on my balance which is {$6600.00} knowing that I wouldn't be able to do that it's crazy. And my truck was only {$23000.00} at the dealership and after it was all said and done they are saying I owed {$54000.00} that's more than double of the truck and this truck isn't even worth that much brand new how can they do this to people and get away with it
|
| 01/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
Servicemember |
|
I purchased a XXXX XXXX XXXX XXXX XXXX # XXXX for {$10000.00} with a down payment of {$1500.00} on XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX This Vehicle Had A Bad Transmission that required Replacement that exceeded XXXX XXXX XXXXf the Loan with Credit Acceptance Corporation, A Retail Installment Contract, Which is A XXXX XXXX, within XXXX business days and the contract being signed on the weekend, A Saturday and by Friday the upcoming week XX/XX/XXXX it was diagnosed with a bad transmission, XXXX Feeble Attempt by the Finance Company To Electronically Give Me ( XXXX ) One-time Payments of {$480.00} for the sum of {$1400.00}, which doesn't even cover 50 % of the required transmission cost or any of the labor which is {$1700.00}, {$1700.00} for the transmission, meaning the vehicle is junk.Breach of Contract, I request it be Removed Totally from both Our Reports and I want to File For Actual Damages.
|
| 02/12/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I XXXX XXXX the federal protected consumer entered a consumer credit transaction with credit acceptance for a vehicle that had a gas leak I had the vehicle for only 30 days with a voluntary repossession. The car was like an XXXX or XXXX and the credit transaction was worth about {$10000.00} and no finance charge listed at all. They didn't give notification that the alleged debt and they were trying to collect. I used my social security card in this consumer credit transaction used for household and personal use. Credit acceptance has violated me as a consumer in the corporation and needs to held legally accountable for their deceptive actions as a debt collector they are. I am requesting the agency to work with me the consumer under the guidelines Fair Debt Collections Practices Act and amendments to the Truth in Lending Act or else I will pursue federal litigation if needing re enforcements on the facts of the federal law.
|
| 09/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit acceptance auto finance loan is a bunch of crooks. All the information pertaining to my car loan that I inquired on has continuously went unanswered. Here are some of my concerns. For starters I have been paying a repossession down for two ( 2 ) years in the amount of {$500.00} monthly and the balance still remains the same. This would make the loan more than 120 days past due and yet the loan has still yet to be written off ; and I am still being assessed compounding late fees. I would like to settle this loan for a reasonable amount or the value of the vehicle. I have dealt with difficulties and setbacks throughout the course of the pandemic including contacting XXXX myself multiple times, unsteady employment and housing and each and every time I asked for assistance I had been denied. Please assist with a settlement or balance write off for this vehicle as they have received more than what the vehicle is worth.
|
| 12/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I filed bankruptcy back in XX/XX/XXXX, it was discharged in XX/XX/XXXX. On my bankruptcy I included a lender by the name of Credit Acceptance. I financed a XXXX that I willingly gave back after I filed bankruptcy and which has been auctioned off. Mind you, I never have been late in my car payment, and once I file, the company is not allowed to report to the credit agencies during bankruptcy. Credit Acceptance has continued reporting negatively as if I havent made a car payment in over a year. My account is also listed as open. I filed 2 complaints with the company, it was supposed to be off my credit report by the XXXX of XXXX. Credit Acceptance refuses to give me anything in writing due to me filing bankruptcy over a year ago and still is not removing the false information and its causing me to be denied for things. Im reaching out as a last chance to have them remove this before I begin the process of suing the company.
|
| 12/14/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The lender must provide me written notice of my right to redemption and ( or ) right if reinstatement .The lender must provide a notice to the consumer that confirms the sale price of the repossessed vehicle from auction I have not received any notice in writing before or after repossession i have been a victim of a illegal auto repossession I would like my repossession investigated with proof from the lender were properly and timely given, and all of the allowable redemption and cure time limits were adhered to Please provide copies of the legal notices and proof of the commercially reasonable manner of the resale of the subject vehicle.
If no such proof is provided with receipt of the notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the FDCPA and FCRA.
|
| 02/28/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
On XX/XX/XXXX, I received a collection letter from XXXX XXXX XXXX. The letter was a settlement letter requesting me to pay XXXX different amounts to settle the account. I called to ask why I was receiving the letter & that I am not aware of an account with them. The guy on the phone at XXXX XXXX XXXX, asked for identifying factors in which I would not give him. He became irate & hung up. Afterwards, I called Credit Acceptance Corporation, & was informed that they're trying to collect a date from XXXX which is far past the statute of limitations so I faxed a letter to both entities & in total disregard concerning my letter, this morning, I received a call from XXXX & voicemail from XXXX, after I requested for them to not contact me concerning the matter. So I called back & spoke to another person who answered & asked that my number be put on their do not call. She asked me to hold & after 10 minutes I hung up the phone.
|
| 02/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX**** Balance Owed : {$460.00} Chargeoff XXXX/XXXX XXXX**** Balance Owed : {$0.00} Chargeoff XXXX XXXX XXXX XXXX**** Balance Owed : {$17000.00} Chargeoff CREDITACPT XXXX**** Balance Owed : {$18000.00} Chargeoff XXXX XXXX XXXX XXXX**** Balance Owed : {$1500.00} XXXX XXXX XXXX XXXX XXXX**** Balance Owed : {$700.00} Collection Chapter XXXX Bankruptcy Discharged XXXX Chapter XXXX Bankruptcy Dismissed XXXX These accounts are involved in litigation and does not belong to me. I never established these accounts. These accounts are a result of fraud. I was contacted by a collection agency regarding the accounts that were obtained under may name. I have no knowledge of obtaining any of the accounts listed here in this affidavit report, and was told that I needed to complete this affidavit, along with submitting my personal identification to have the suspected fraudulent accounts investigated and removed immediately.
|
| 02/03/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Good evening.
I purchased a vehicle in XXXX of 2015. The finance company is Credit Acceptance Corporation.
The original price of the vehicle was {$6400.00}. I put down {$3000.00} After providing my downpayment, as I went to sign my finance papers, I was informed that XXXX adds an extra {$2000.00} onto the price of the vehicle for their " lending service fee ''. Then, on top of that, since it made the loan more than what the vehicle is worth ... I was required to pay them a MANDATORY GAP insurance payment that was included in my monthly payment.
Now, I understand that a higher finance rate is acceptable when starting over to rebuild your credit. But I have since found out that XXXX has been sued and found guilty in many states due to their " lending fee '' as it is considered predatory lending. Not to mention, GAP insurance is voluntary. I would not have even needed it if not for their {$2000.00} " lending fee ''.
|
| 03/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We made an agreement for close this loans, I did made the payments of {$3800.00} in order to close this account, I have proofs of everything, you Guys close this account for like 1 month and now re opened back again, I do have the title of the car, and all agreements papers for this case, you guys flagged my account and all collections agencies whit no reason, and now is affecting me after I made all this payments, was very hard for me to get the amount of {$3800.00} to close this account in lest than s month, I have XXXX kids, I have family and we passing through difficult economic times for you guys been playing whit my money like this, this is not serious, If i knew this probably i never payed that, please dont play whit the money of my kids and family because they not eating just because of this and now you doing this to us, this is not supposed to happened, I know credit accepted bank is more serious Thant this!
|
| 12/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I noticed unauthorized inquires on my credit report and wish to have them removed. references include.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S. Code 1681 section 604 A SECTION 2 15 U.S. Code 1681 section 602 A - Congressional findings and statement of purpose ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.
|
| 09/28/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am 7 days late on my car payment. This company has called me over 9 times in the last 7 days. 6 of those calls were yesterday. I spoke with the company on Monday when I was only 4 days past due and they had already called repeatedly and explained that there was an issue with my check and that I would make the payment by the middle of next week at the latest. The very next day I was called again twice. Yesterday I was called 6 times in one day. I told the rep that called me the last time that day that what they are doing is debt harassment and that they are not to call me for at least 7 days after I had spoken to them on Monday. I also told him that I do not want to be called between the hours of XXXX XXXX XXXX Monday through Friday as I am at work during those times. I was called again this morning at XXXX after expressly telling them not to do so. If this harassment continues I will be forced to take legal action.
|
| 08/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
I tried to obtain credit and was told about an auto loan with Credit Acceptance Corporation that was delinquent and in repossession that appeared on my credit report. I know nothing of this company and never made an auto loan in the amount of {$16000.00}. I live in XXXX XXXX and never made an auto loan purchase in XXXX I disputed this with the credit bureau, and it still appears on my credit report as a repossession with {$13000.00} still owed. I am not satisfied with the outcome and the Credit Bureau nor the fact that all the say is that it's dismissed. Someone used my information to get an automobile and I want this corrected the proper way because it has dropped my score tremendously from what it was previously. Info below that I got from my report.
Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX Department XXXX, MI XXXX ( XXXX ) XXXX Opened XX/XX/XXXX In repossession last paid XX/XX/XXXX closed XX/XX/XXXX
|
| 09/29/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
I am the co-applicant of a vehicle purchased. The applicant filed Chapter XXXX Bankruptcy. My issue is : 1. ) I have been refused any statements 2. ) I can not review online records of the loan activity ; therefore, I am unable to confirm or determine the validity of their financial records 3. ) payments are being reported on my credit bureau that are not 30days delinquent based on the terms of the loan.
4. ) Credit reporting on information that is not available Is this not a direct violation of Chapter XXXX Bankruptcy automatic stay? If not, it is a violation of my consumer rights to have information readily accessible.
Per FCRA " Notice violations under the FCRA might occur when : a creditor fails to notify you when it supplies negative credit information to a CRA. a user of credit information ( such as a prospective employer or lender ) fails to notify you of a negative decision based upon your credit report. ''
|
| 06/20/2020 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I spoke with a representative who noted my account that I am severely injured and have no current income. I made a smaller payment in earnest to show that I am still trying to keep my account in good standing. I was told to contact them again in 2 weeks with an update on status. Since then they have contacted me daily demanding payment. I have submit a complaint through their system, but the harassment continues. Today ( XX/XX/XXXX ) they even threatened to " keep calling '' until the debt was settled. Furthermore the amount they are requiring me to pay overall is almost double what the agreement stated at the dealership was. I have been paying on time for over 2 years, totaling upwards of {$6500.00}, and when I requested to know how much more was left they gave me a number over {$6000.00}. The car is a XXXX. This is overall four times what the car 's value is. It almost three times the value of when I purchased it.
|
| 02/25/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I had a voluntary repossession with Credit Acceptance in XXXX or XXXX of 2018 because the vehicle was having issues and was not worth what I was paying for it. Since then there has been ZERO contact. They never notified me of the sell of the vehicle or proceeds that were gathered from that. It wasn't until I logged into the account that the amount of {$6000.00} was deducted from the account. The original cost of the loan was {$16000.00}, so that made the balance around {$12000.00}. However, since this there have been fees being attached to this loan over and over again. The amount over 5 years is up to over $ 19k.
They have not contacted me to collect the balance and tell me my disputes a " frivolous '' so they will not be investigating. I also believed I was incorrectly charged and deceived by dealer finance charges in the amount of $ 11k. They also never corrected my name on the account as it was spelled wrong.
|
| 06/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance Corporation is erroneously reporting my account 30 days past due to the major credit reporting agencies. I have reached out to the company to dispute this erroneous reporting and to request a statement of payments and charges. They have stated to me that I have to complete a dispute form and that would be mailed to me. I have requested this information since XX/XX/2020 and it is now XXXX and I never received the document. I requested it twice. There is a discrepency of approximately {$180.00} which I believe are late fees, however they are reporting my payment of {$520.00} late since XXXX and my regular monthly payment is not 30 days past due. The representatives are rude and are not clear with what the discrepency is. Please assist me with dealing with this matter. The remedy I am seeking is for XXXX XXXX XXXX to remove the late reporting to my credit reports and to correct my billing. Thank you.
|
| 10/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
After I was informed that the company would not call me on Sundays anymore, I was able to set up a payment arrangement to pay my debt. They said they would not call me at all. I thought that was extreme, but fine with me I can call you, and I have. On XX/XX/2023 I paid XXXX for my car note and on Friday XX/XX/2023. I paid a XXXX payment.
I am just trying to catch up. I was going to make two payments a month and I found myself short for the payment on XX/XX/2023. I paid more than half. Well, they called me Friday, and Saturday, and the worst day of all Sunday. That was my original complaint. about was Sunday. I was in worship service, and they called I asked the young lady if she wanted to join me in service since it was online. I am so frustrated because previously I allowed them to speak to me any way they wanted and then the calls came consistently on a Sunday when I asked not to do that. I tolerated it a lot.
|
| 08/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I purchased a XXXX Model vehicle on XX/XX/XXXX, and after having it for less than 60 days it gave me some problems. After the repair shop accessed the issue it was determined to be engine failure. The cost was XXXX . I contacted my lender Credit Acceptance Corporation and discussed a payment arrangement because I was having to pay for repairs. Half of the money came out my pocket and I financed the other half. My financed payment was costing me XXXX $ /month so credit acceptance offered me a payment of XXXX $ /month for 6 months to help me out on my car note. Well CA never mentioned that this would show up as delinquent payments dropping my credit score over 150 points. I am having a hard time with certain finance companies trying to get a loan for home repairs. Credit acceptance never ever said this would be considered delinquent. I am hoping someone can look into this in hopes of getting my credit score back up.
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Due to my previous complaint being closed with no resolution, I am filing another complaint. Credit Acceptance is inaccurately reporting on my credit report. The vehicle was repossed ONE time, and that was the only time. I never once redeemed the vehicle after the voluntary surrender due to the predatory rates and prices. You can see in the response from Credit Acceptance, the amount they are stating is owed is not the same as reported on my credit report. I have called and asked for proof of the vehicle being redeemed. No proof is able to be giving. They have re-aged this account MULITPLE times, and re-aging is illegal. Under my rights with the FCA, this account should be removed from my credit report immediately. Until this is removed, I will continue to dispute and make complaint after complaint because no persons deserves to have this hanging over their head for 7 years ESPECIALLY with inaccurate information.
|
| 10/17/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Received a fake letter in the mail From Credit acceptance corporation. Letter said I owed a dept on a vehicle I have never owned. I proceeded to check my credit report to make sure there was no identity theft on my credit report which there was not. I called the number on the letter and gave them the name on the letter with the account number. They said they could not verify my account without my date of birth and social Security number. The outstanding debt on the letter was {$36000.00}. I refused to give them any personal information and they said that they can not verify my account. They did say that they would Be happy to take payment over the phone. I think that they are posing as Credit acceptance Corp because I do think they are a company. When I looked online there is alot of negative info about the company.
Address on letter Credit Acceptance Corp XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I purchased the vehicle when I had just started my job back in 2018, working part time. I was given an astronomical rate due to being miss informed and a young minority in a desperate situation. After a few years I lost my job and was unable to regularly maintain paying my car note. Especially after I had to replace the engine within the first few days of owning the car and replace the XXXX in the first year. I contacted the creditor and informed them of my situation and they were unconcerned to say the least everytime. I was threatened with late payment and repossession. At a point my vehicle was physically taken but never repossessed. I payed the owing balance. My car was also in a auto accident that still isnt settled. So I paid my car off my self. I've disputed the multiple lates the account created I am hoping to have the account totally removed from my credit history due to the misreporting of information.
|
| 08/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I have faxed in information proving I have made my car payments. XXXX XXXX directly faxed this information to credit acceptance. XXXX XXXX has confirmed payments were made, payments were not returned back into my account. Credit acceptance verified they received this information, but is now asking for more information and bank statements for months I have made payments. What does this have to do with the payments they are claiming I didnt make? They are claiming my payments from XXXX and XXXX were returned in XXXX which makes no sense. XXXX XXXX verified this did not happen. XXXX XXXX verified these payments were made and proof was sent to credit acceptance. They are refusing to update my account to reflect this information. They are reporting my account is not in good standing. This is affecting my credit AND I had to make a payment to stop a repossession on my vehicle! This is ridiculous and it needs to stop!
|
| 09/21/2020 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I XXXX my XXXX in XX/XX/XXXX u just had a baby I contacted credit acceptance to apologize because I was going broke and soon to be homeless. But I would do my best to pay something ASAP. XX/XX/XXXX car was repossessed and I paid in XXXX for it to be returned to me. I was given small jobs here and there with making just enough to eat and get toiletries and then Coronavirus came and the world changed even more dramatically. Kids cant go out in public and I cant find work safe enough to not potentially bring home the virus. I still cant find consistency with employment safe enough to be around my kids. So Im waiting for fraud to be Lifted off my case so that I may be able to pay my back due payments and keep my car which may be my only home soon if the economy doesnt change and some kind of money doesnt come flowing through I am trying my best I do need the vehicle to continue to try so I just need a little help
|
| 11/19/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I opened an auto loan with Credit Acceptance corp. Due to a repossession in my past I was told I would need to allow them to install a vehicle tracker in my car. This did not seem unreasonable at the time but since then I have learned they are able to remotely disable my vehicle and will call me, sometime 7-8 times an hour, requesting payment of a late fee or service fee even though according to my credit report, I have made all of my payments on time since XX/XX/XXXX of last year. I am often confused about the nature and origin of these fees but will pay them out of fear that I will be stranded or not able to get to work. I have asked to move my billing date to allow me to get caught up and remain in good standing with my loan but they refused and the seemingly random fees make it impossible to get ahead. I feel as though I am being held hostage and have no idea if what they are doing is legal. Please help me.
|
| 10/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Vehicle purchased XX/XX/XXXX.Vehicle was totalled XX/XX/XXXX, 1 car payment had been paid ( XX/XX/XXXX/XX/XX/XXXX ). Insurance adjuster made a settlement ( of {$9100.00} ) with the lender who accepted. The payoff at the time was {$10000.00}, Gap insurance should have covered the remaining $ XXXX.Another car payment ( approx {$260.00} ) was drafted from account, was told that because we didn't cancel autodraft it automatically took out the money and money would be refunded after account was settled and Gap insurance took over. Several phone calls were made to resolve this and refund the extra car payment. Then was told money would not be refunded and we still owed {$15.00} which has now been reported to both our credit reports, and that Gap would only cover {$660.00}, not the remaining {$920.00} at the time setrlement was presented and accepted and bwfore an additional car payment was drafted out of the account.
|
| 10/19/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I financed a XXXX XXXX through credit acceptance with XXXX miles back in 2016. The car sales price was around {$10000.00} of the car lot at a payment of approximately {$500.00} a month. What I didnt understand was how high the interest rate was on the loan its somewhere about around 25 %. I payed on the vehicle for two years straight no late payments and fell on hard times and I did not understand the terms that were given when the loan was originated and the vehicle was repossessed. They then auctioned off the vehicle for {$2000.00} and got an order to garnish my wages for {$12000.00}. That more then what the car was worth when I bought it. The vehicle also needed a new transmission and which was a {$3000.00} repair and made it it impossible to drive. I then had to pay for an attorney to stop the garnishment and had to pay {$200.00} a month. I cant afford {$200.00} a month because I still need transportation.
|
| 07/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
Servicemember |
|
i co=signed a loan for my XXXX XXXX years ago! she makes the payments ( XXXX ) a month! in the past year she has money withdrawn from her check weekly, which totals the loan payment. as the money is sent to credit acceptance, they send me notices that she is behind. which is not the case.! i just retired and have been building my credit since i went bankrupt in 2016! XXXX tanked my credit rating 3 times since XXXXXXXX XXXX XXXX XXXX! my XXXX makes these payments and WE call to find out what is going on and they assure us all is good, until i get a notice from XXXX XXXX saying mt credit tanked out! i understand if she has not make these payments, but she has! they get there money and i get crewed! if you look at my credit report, i never miss payments. she is trying to build her credit but it seems it is fruitless with XXXX! we are refinancing her car loan now! so what can i do to fix this? Can you help US
|
| 07/30/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
To whom this may concern, I've noticed fraudulent activity on my credit reports ( XXXX, XXXX XXXX XXXX ). What has been reported has led me to believe that I may be a victim of identity theft, as i did not approve/ authorize any information to be used in my name and social security for this fraudulent account. I am requesting that this fraudulent item be deleted from my credit report as soon as possible. A security freeze was placed on my credit which should have alerted me prior to my information being used toward this account. This fraudulent item is reporting inaccuracies which are negatively impacting my credit which is extremely disappointing. I have reported the theft of my identity to the Federal Trade Commission and would like this item to be removed from my credit report immediately. Please reviewed the enclose copy of the Federal Trade Commission affidavit regarding this fraudulent account. Thanks.
|
| 06/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The financial company supposed to have repoed the vehicle. I gave them the information where the car is located. It was located at the XXXX dealership in XXXX XXXX georgia for repairs. They attempted to repo the car 4 times at the dealership but the dealership said they had to pay a small fee to come on the property to repossess the car. So I think the financial company didn't pay so they didn't repo the car and I never got the car back because it was suppose to be removed there so I dnt know what happened to the car after that but they have the car on my credit report as a open account as if I still have the car. It's been 2 years now and it's still on my report as a open account. I financed the car in 2016. The car is a XXXX XXXX. It's not my fault the didn't repo the car. I gave the the address where it was located and the dealership said they attempted to 4 times but didn't want to pay the lot fee first.
|
| 01/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
I filled a complaint with the XXXX after I mailed a certified letter to Credit Acceptance regarding Deleting a old account for a car my brother use to own, and received information about the Repossession that shows that the payments remained in default and it should of been deleted off my credit report as of XX/XX/XXXX. On the letter I received from Credit Acceptance it showed that they added a repossession cost dated XX/XX/XXXX for {$390.00}. The account was listed current on XX/XX/XXXX, and starting XX/XX/XXXX it was a balance of XXXX and remained in default. When the car was repossessed in XXXX it was a balance of XXXX before the added repossession fee. So going off the Fair Credit Act it was suppose to be deleted 7 years from the default date which would of been XX/XX/XXXX, and they're still reporting negative remarks on my credit report. I just want this to be handled and deleted like it suppose to be.
|
| 04/05/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Alleged Account number XXXX I do not recognize credit acceptance as any creditor of mines!!! When I noticed this alleged repossession claim I was the guarantor of an auto loan on my credit report I immediately sent them a letter stating there was a high chance this account was fraudulent and i need to see all the contracts, promissory notes, Notice of sale letters and most importantly the calculation of surplus and deficiency letter. They received my letter XX/XX/2021 and are yet to mail me any response.
I informed that XXXX XXXX XXXX XXXX XXXX states that a secured creditor must send this notice within 14 days of a request by the debtor OR a record waiving the secured party 's right to a deficiency.
I am yet to receive a response from this alleged creditor this alleged secured party 's right to this deficiency debt has been waived. This account is inaccurate and needs to be deleted from my credit report
|
| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
CHRAGED ME {$14000.00} FOR GOODS AND SERVIES WE NEVER RECEIVED. THEY HAVE BEEN GIVEN DOCUMENTS FROM MULTIPLE ENTITIES, HERES ANOTHER FROM A LAWYER ACROSSED THE COUNTRY STAEING THEY HAVE BASICALLY WORKED WITH XXXXXXXX XXXX WARRANTY COMPANY TO CONTINUNE TO DEFRAUD XXXX AND CONTINUE TO CASUE EMENSE FINANCIAL DITRESS TO MY FAMILY. NOT TO MENTION XXXX XXXX XXXX XXXX XXXX IS SUPPOSED TO BE IN XXXX XXXX AND GET THERE BECUASE HER TRUCK IS STILL IN THE SHOP AFTER 18 MONTHS.
- THE CONTINUE TO INTIENTIANLLY STEAL FROM USE - THEY HAVE NOT ADDRESSED THIS ISSUE WITH ME ONCE IN 2 YEARS AND I CO SIGNED FOR THIS LOAN AND THEY NEVER GAVE MY WIFE WHAT I SIGNED FOR.
credit acceptance has been supplied with hundreds of documents and they STILL commit fraud taking our money, charging us, and post late payments for the fraudulent sale!!!! DENIED AGAIN FOR AN AUTO LOAN YESTERDAY!!!!!!!!!!!!!! Why? Late payments posted by you.
|
| 02/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I got the car on XX/XX/XXXX and I have tried since XX/XX/XXXX that they cancel contract. Because I can't make 184 a month and I told them that plus I am a patient at XXXX XXXX XXXX i bipolar manic depressive and classified XXXX XXXX XXXX XXXX and I did not understand the contract fully a person that is unable to pay debts can not enter into a contract and a person with psychological disability can not enter a contract the credit acceptance corporation will not listen I tried telling them my medical condition but they still won't void the contract i did understand the contract and not able to pay I have someone that helps with my bills and won't pay a car payment when the buyer is mentally disabled I need this contract voided and I need my car back I was on medication when I. Went to dealership and I went there to find out if I could get my XXXX fixed then all sudden I'm signing papers I don't remember doing
|
| 07/15/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
My wife applied for a car loan from XXXX XXXX XXXX and needed a co-signer which I agreed to do. However, the dealer put this loan in my name which I did not authorize. I didn't sign anything and wasn't even present during this deal. The car they sold us was a lemon which explains why they were trying to rush this through.
The loan, which started on XX/XX/XXXX, is through Credit Acceptance. They and the dealer have acknowledged that this is an illegal loan and told me to return the car to the dealership which i did on XX/XX/XXXX. The dealer has since relisted the car. I contacted Credit Acceptance multiple times to get this illegal loan out of my name and they are telling me they can't until the dealer releases the loan. Why does a bank, who's financing this, need to wait dealer to terminate the loan? And if this loan is still technically in my name, how is it that XXXX XXXX XXXX has it relisted for sale?
|
| 03/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance is reporting an inaccurate negative autoload on my credit reports that I have been disputing with them for quite some time. Credit Acceptance is verifying inconsistent and inaccurate information regarding this debt.
This account is being verified that there is a monthly payment of {$0.00}, however there are multiple late payments reporting. How can they report this account late if there is no monthly payment due?
They are also verifying inconsistent last payment and activity dates with each bureau. It is illegal for a consumer reporting agency to verify and report inaccurate information on a consumers report.
Their inaccurate reporting has caused me to get denied and a lot of distress as I have been disputing this inaccurate account and I am not able to get any resolution when they are clearly in violation of the FCRA. I am demanding that this account is deleted from my reports now!
|
| 10/10/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
In XXXX, I financed a vehicle, a XXXX XXXX XXXX with XXXX miles on it. My monthly payments are {$920.00}. The field I was in, was able to take care of that monthly payment. But my contract is for 66 months at $ XXXX {$970.00}. In XXXX thats when I got laid off and soon after the pandemic happened. I couldnt find work. And I fell behind on my payment. I still have the vehicle to this day. Ive tried to ask for a deferment so my account isnt in delinquent. I make {$600.00} biweekly payments. During the year of the pandemic I wasnt employed. So I became more delinquent. I would said 10 or 11 months delinquent and I still had the vehicle. Now they call me telling me I have to pay {$11000.00} to bring my vehicle current or repossession will take place. I am struggling. I lost a child during the pandemic and it wasnt easy getting out of my situation. My interest rate is about 22 % or more. I am from the XXXX XXXX
|
| 07/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
Hello, In XXXX I financed a XXXX XXXX XXXX XXXX ( Vin # XXXX ) with a {$3000.00} down payment from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WI XXXX.
With the recent and also past lawsuits that Credit Acceptance Corp. has been involved in ( according to multiple national news networks ) has made me take another look at my contract with them in XXXX. Not only did I notice my APR was at 23.99 % but there was an optional extended warranty for {$1400.00} and a optional GAP protection for {$630.00} somehow was added to the contract. Knowing that these extra useless expenses that were added, would eventually cause me to default on the loan.
I believe that C.A.C. is in violation of Wisconsin State Laws regarding " Usury '' with this contract. I will attach a copy of the contract to this complaint. And I will be providing Wisconsin XXXX Attorney General a copy also. Thank you for your time. XXXX XXXX XXXX
|
| 01/21/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
In XXXX my husband filed bankruptcy on a vehicle HE owned. It has been reported as XXXX on his report but shows I owe them {$3800.00}. I was never on loan. After that was discharged, magically they added the debt to my credit report as owing about {$3800.00}. They then hired a collection attorney in XXXX to sue me. In which I responded with all ORIGINAL ink signed paperwork-none showing my name. Covid hit and it got delayed. XXXX comes around they re-open the court case. I dispute again. This time actually getting a hearing and it being fully dismissed with predjudice. The company sent a letter XX/XX/XXXX, stating no $ is owed, however, for the last 5 years this has negatively impacted my credit. I have disputed it multiple times via the credit bureaus and by sending them letters. I want this FINALLY deleted from my credit in full, and the business should be fined along with the credit reporting bureaus.
|
| 08/28/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
My car was purchased XX/XX/2016 and my payment is XXXX a month I called the company to make arrangements do to my pay not being on the XXXX of each month. The rep stated what day will work for u I said no later than the XXXX of the month. The response was it's not a problem. So they started calling me on the XXXX I stated to them I made arrangements to pay by the XXXX and was told it was not a problem the rep on the phone said that no one told me it was not a problem. So this month I payed XXXX on the car and made the XXXX payment on the XXXX now I am being called over XXXX saying it's a pass due late fee and they will take my car I stated to them I was never told I had a late fee and the rep said it's not her problem and I said I will pay it on the next payment due to me having a hard time and she said well we will continue to call u .I said I have been called more than 7 times a day she hung up on me.
|
| 03/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Over the past 2 years I have submitted disputes to the organization and the credit bureau for reporting inaccurate information. Credit Acceptance continued to report inaccurate information to all 3 the credit buraus. After each dispute Credit Acceptance would come back and say the information they are reporting was accurate. In XXXX, XXXX deleted the account after a dispute due to the continuous inaccurate reporting from Credit Acceptance. I grew so tired of the back and forth between Credit Acceptance, and the credit bureaus I paid the car off early in XX/XX/XXXX and the account was closed.
Today XX/XX/XXXX. I get a letter from XXXX indicating that Credit Acceptance requested to have the account reinserted into my credit XX/XX/XXXX. The account was reinserted as an open account with a {$5900.00} balance. My XXXX credit score took a hit for the reinsertion of an account with debt I don't actually owe.
|
| 08/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/, my friend who was buying a car ask me to accompany her XXXX XXXX XXXX in XXXX, Nj. Once we get there and socialize and talking car dealers sales man says since I live in NJ my friend would get a cheaper car insurance rate if she uses my address, and I agree to use my address. A couple of weeks later after she buys her car, next thing we know the know the car titles and everything in a my name. I do not know how to drive and DO NOT have a driving license. I DID NOT agree to putting my name on her car loan. I was NEVER aware I was a co-signer until after we left the car dealership. When we called the dealership they stated there was nothing they could. I haven got student loan that I am working to sort through and we unemployed at the thing and receiving unemployment and would NEVER exhaust my credit history like that. I really DO NOT know what did this happen, and did not authorize this loan.
|
| 12/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have an Auto Loan with Credit Acceptance, I have paid this charge each month diligently.
My credit report shows that I am 30 days or more past due on my payments for XXXX XXXX XXXX XXXX, and and XXXX XXXX
However I paid each of these months within 30 days of the due date. In XXXX my payment posted on XX/XX/XXXX. In XXXX on XX/XX/XXXX. In XXXX on XXXX
I have attempted to reach out to the company to find out why my payments are being reported as late, and the only advice I was provided was to file a dispute with the credit bureaus. I filed a dispute with all 3 bureaus and the dispute results came back that the information is upheld and no changes will be made, however the supporting documentation provided shows the same payment dates as I have provided above.
These payments were not late and this information reported is false. I am requesting a further investigation into this matter, thank you.
|
| 12/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased a vehicle through XXXXXXXX XXXX XXXX of XXXX ohio in XX/XX/XXXX. i purchased a XX/XX/XXXX XXXX XXXX priced marked at XXXX selling price. I got approved through credit acceptance for a XXXX loan. It is now 2 years later and they are stating i still owe over XXXX for a XXXX vehicle. They never provide me with billing statements even after i have requested them numerous times. They just send a printout of my payment history. it doesnt have any info on interest rates, late fees, or why they loan amount keeps going up even with payments being made. I just recently made a XXXX dollar payment and they are still saying my vehicle is up for repossession. i need answers as to what is going on. I can never get a straight answer from any rep I speak with. They all say look at your finance papereork. But if they are my finance company, shouldnt they be able to tell me that information? Please help me.
|
| 09/14/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I co signed for a car with credit acceptance corp and the vehicle by the insurance company has paid out for the car deemed to be a total loss by the insurance company XXXX XXXX XXXX XXXX XXXX my policy number is XXXX XXXX XXXX and XXXX XXXX effective XX/XX/XXXX XXXX XXXX XXXX and then it's still on my credit report showing 120 days late the car got paid off in XXXX due to the insurance claim in XXXX and all they did on my credit report is switch it from XXXX XXXX which the car and contract is under and they switched it to XXXX XXXX III to still receive payments from me it should not be on my credit report at all that would make it identity theft and they sent me a check book for XXXX I believe XXXX to make payments for a car that's been deemed a total loss by insurance through credit acceptance corp and I have all evidence as facts and it's been on my credit report holding me back from other things
|
| 03/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit Acceptance corporation Was very deceitful in the agents portrayal of deferring of auto payments saying that the deferred payments would be added to the End of the loan and extension of the payoff dates.
Soon after the deferring of auto loans ( 2 ) that I have they demanded the entire deferred balance ( nearly 6 months for 2 cars approx XXXX $ ) in addition to the standard monthly payments!
That's NOT a deferral that's simply deceitful and literally lying.
So when continuing payments they have for nearly 3 years considered my payments behind 6 months on my credit report.
Also Credit Acceptance Corporations debt and calling the customers collection program is absolutely non stop. I get collection calls BEFORE XXXX XXXX AND AFTER XXXX XXXX often and holidays and weekends some weeks I have received nearly XXXX calls! More than several per day.
Please take some action against this company!
|
| 02/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit acceptance has placed an inaccurate late payment on my credit profile for my auto loan for the month of XX/XX/XXXX. My payment due dates are the XXXX of every month and my payment was made in full on XX/XX/XXXX. I called and spoke with a rep over the phone and she confirmed that the payment was made on time and was not sure why a late payment was on my account and she instructed me to write the " Credit reporting department '' who handles these issues. On XX/XX/XXXX, I wrote them a letter and they responded weeks later that the account is " accurate '' and they are not going to update my account. I have proof that my auto load for that month was in fact paid on time from my receipt of payment made on XX/XX/XXXX. This inaccurate reporting is affecting my credit profile and score and I need credit acceptance to rectify this info and update it correctly immediately upon receipt of this notice.
|
| 01/21/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I request for an investigation of this account. This account is in fact registered as a charged off account ; I highly recommend you make me aware the actual reason why there is a balance detailing on the file whether it is a charge off? The account balance is in fact erroneous, please make sure you turn it to 0 or remove the item absolutely. Please also furnish documentation to confirm all the charges and credits with this assumed account that led to the maximum credit figure you might have showing on my document. My request to render these records is seen as a standard information inquiry based on my rights given from the fair credit billing act. If you can't provide these details per my civil rights request, give pleasure to straightaway eliminate this kind of incorrect entry.
XXXX XXXX XXXX ***** Opened Date XX/XX/2017 Balance {$13000.00} XXXX ***** Opened Date XX/XX/2017 Balance {$13000.00}
|
| 10/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In dealing with Credit Acceptance for our vehicle loan, we had some difficulties paying the large monthly payment. Credit Acceptance created an alternate payment schedule for us, which we upheld to the payment plan until the time in XX/XX/2023 when we paid off the vehicle.
During this time, even though we were making payments according to the payment plan Credit Acceptance designed, they were consistently reporting late payments.
I do not understand if we were making all payments on the agreement we had in place & they were accepting the monthly payments, how could these payments be considered as LATE I have contacted Credit Acceptance on 2 occasions since XX/XX/2023 to have these remarks removed. These derogatory remarks have had a lasting impact on my report, making it impossible to receive any opportunity for loan approval.
I pray that you can assist me. I desperately need a resolution.
|
| 05/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I filed bankruptcy in XXXX in XXXX and put this car on it. During my bankruptcy Ive paid off the car within the bankruptcy. The final dispersement payment was on XX/XX/XXXX for {$110.00}. They said the only payments they have received were that 1 and 2 more leaving my balance at XXXX XXXX and some change. I have court documents of like 20-30 checks dispersed to the company. They told me they gotten only 2 checks. I have court documents that say they received all payments for the car and there is nothing left in my bankruptcy trustee account because they've gotten the money. All I want is for the information to be corrected on my credit report before I have to call my lawyers back up. The company is known for crooked tactics by the XXXX they have like a 2 star rating for good business. They told me the car is up for repossession and it's paid off which is the craziest thing Ive heard iny life.
|
| 04/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have made several attempts to get a repossession from my credit report! This is outrageous and it is keeping me from moving forward with my life. I have not only filed a report with you before but also the credit agencies and the creditor, Credit Acceptance. I am so tired of this! I want the account XXXX removed based on the law 15 U.S. Code 1681a - Definitions ; rules of construction under ( 2 ) exclusions letter B. I will attach it to my complaint.
I want this removed ASAP. I am currently consulting a lawyer. I have anxiety that this has contriuted to. I am also a victim of the breach at XXXX.
I keep being told by the credit agency to call the creditor and they tell me to call the credit agency. I was even told by Credit Acceptance that they would remove it and they didnt. I called them back and they wouldnt honor it. What a joke! Where is the customer service and law abiding companies.
|
| 03/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was affected my COVID-19 severely and wrote to credit acceptance to request that they remove the late payments off my credit report due to me becoming unemployed. They never responded to me nor wrote me back. While reviewing my credit files I discovered that they just put comments on my report " affected by natural disaster ''. Which doesn't help me all, but yet they still reported my late payments. Then they created a program where they would not report payments to the credit bureaus but yet still reported late payments on my credit file. This company is very deceiving and destroyed my credit.
Also I contacted the bank recently to voluntary surrender the vehicle they stated they already had a repossession order out for the vehicle almost a month before I called. But stated that it will be reported as a regular repo on my credit. And also failed to contact me in regards to that. XXXX XXXX.
|
| 05/12/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/2018 I filed a written dispute ( USPS Certified mail # XXXX XXXX XXXX XXXX XXXX ) directly with Credit Acceptance Corporation located in XXXX, Michigan regarding inaccurate payment history they posted to my consumer credit reports. I identified and list each error by month and year. Under the Federal Law, I requested copies of specific records that they keep during the normal course of business.
I waited more than 30 days to her the results of the investigation and view copies of invoices and payments that I requested. To date Credit Acceptance has not investigated nor responded to my dispute or request for inaccurate payment history to be deleted from my credit reports.
Thus far Credit Acceptance Corporation has ignored me and the law. I am requesting your assistance in having Credit Acceptance comply with the law and remove the inaccurate payment history from my credit reports.
|
| 11/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit Acceptance has been and still is to date, violating my federally protected rights not only under the TILA but FDCPA and the FCRA. Credit Acceptance is using Extortionate means to coerce and swindle me into paying a alleged debt that is primarily for family, personal and household use violating 18 USC 894. It is unlawful to punish a consumer on an extension of credit and the employees/agents of the company that has handled this account assume criminally liable and can face up to 20 years in jail. Credit Acceptance has violated the FDCPA infringing upon my rights to privacy, sending a 3rd party repo company flashing there lights on my home with the intent to harass and oppress me into paying the alleged debt disregarding my Cease and Desist violating 15 USC 1692c ( c ) and 15 USC 1692d. I am now ACTING IN GOOD FAITH giving your company a chance to rectify this dispute. Check attachment!
|
| 05/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
According to the FCRA congress accuracy is a measurement of value so if the information is inaccurate, it is in fact invaluable.
Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed item is inaccurate and incomplete, and represents a very serious error in your reporting.
I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the Consumer Financial Protection Bureau and the Attorney General 's office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the corresponding local state laws. I further remind you that you may be liable for your willful non-compliance.
Inaccurate, Unfair, And incomplete information CREDITACPT XXXX : XXXX # XXXX XXXX : XXXX # XXXX XXXX : XXXX # XXXX Please Remore from Credit Reprot
|
| 07/08/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Im still trying to figure out the fees charged by this company and how my payments are applied. I was on a payment arrangement to make payment for a pass due amount. an amount that the company was saying was 4 months past due even though I make a payment every month. My car was repossesed even though I had arrangement to make payment. I was quoted an amount that was due to get vehicle back and a total due with repo fees. Once I paid the amount to get vehicle back I was told another amount. They said that they added a " Key Fee '', for a key that I did not receive when I picked up vehicle. I was also told that I had 30 days from the day XXXX picked vehicle up to make a payment, but the scheduled payments, which included the key fee, for today, but told me that I could call back and change to later if needed. I called today and was told no changes and that my vehicle would be repossesed again.
|
| 11/22/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I ordered a payoff on my car on XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXX the payoff qoute was {$XXXX}. During the call with the I verified that this payoff was correct and after receiving the payoff the difference would be requested from the gap insurance to pay the loan in full. I negotiated an amount of {$XXXX with the insurance company which was mailed and received by credit acceptance corp at XXXXXXXX XXXX XXXXXXXX XXXX XXXX. the gap insurance payment sent was {$XXXX} = XXXX is the total amount of both payments. Credit acceptance now claims I owe an additional XXXX payable by XXXXXXXX XXXX.as of today at XXXX am on XX/XX/XXXX. The loan is therefore paid in full and should reflect that on my credit report so that I can purchase a new vehicle. this vehicle was totaled out due to a non fault accident and Credit acceptance is causing further damages by not showing this vehicle paid in full.
|
| 06/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I reached out to XXXX, XXXX and XXXX via certified mail starting XXXX after pulling my credit reports to update incorrect information on my credit report. One of the accounts in dispute was for Credit Acceptance Corp and showed as a repossession on my credit file with all three major credit bureaus. For over a year now, Credit Acceptance Corp continues to " verify the account as accurate '' without providing me the documents necessary to validate this account. This account is not mine however the credit bureaus insist on accepting the false verification from Credit Acceptance Corp without any documents proving the validity of the account. I have sent 3 letters ( On XXXX XXXX, on XX/XX/2021 and on XX/XX/2021 ) and Credit Acceptance Corp has refused and or ignored my requests for proper documentation representing this account is accurate and of my responsibility, yet they report it as such.
|
| 10/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I have a loan with CREDITACPT. I have always made my payments on time yet there was a 120-day late state. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting XXXX and XXXX Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the late payments and repossession were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. The bureaus are condoning illegal behavior and willfully in violation of FCRA. REMOVE THIS REPOSSESSION ACCOUNT COMPLETELY FROM MY CREDIT REPORT.
|
| 08/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
To Whom It May Concern, Credit Acceptance Corportation, who controls my car loan, has reported missing payments after a repossession in XXXX of XXXX. I have a payment arrangement made with said company after the repossession fees were paid off. All of the payments per the payment arrangement have been made on time or early since XXXX of XXXX of XXXX.
On my credit report Credit Acceptance Corportation has reported no payments have been made towards this loan since XXXX of XXXX, which is incorrect as payments have been made on time or early since XX/XX/XXXX.
I have contacted said company and disputed this on my credit report multiple times, with no resolution offered. This is defamation of my character and credit worthiness, and I would like this resolved so XXXX XXXX, XXXX, and other credit reporting agencies can correct this information and update my account so I can purchase a home.
|
| 12/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This is in regards to an auto loan thats currently reporting on all three credit reporting agencies, XXXX, XXXX, and XXXX, report. This account belongs to my father XXXX XXXX XXXX, and My mother ( co-signer ) XXXX XXXX XXXX. I have never signed, applied, and or co-signed for an auto loan with a credit acceptance corporation.
This crossed reference of our personal information has caused me to be in a dire straits situation because both of use inhabitants in the same household and have the same name. Ive never relinquished my credit information, nor have Ive signed documents with credit acceptance corporation.
Fax the letter, application, and copy of my driver 's license and the other 2 documents to the fax number that was given to me on XX/XX/2022 Mail documents to : Credit Acceptance Corporation Attn : Credit Reporting Department XXXX XXXX XXXX XXXX, XXXX XXXX Tracking number XXXX
|
| 11/07/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
Older American, Servicemember |
|
This auto loan is in error, as my Wife passed away on Tuesday, XX/XX/2022 I am disputing the entire amount of {$3800.00} USD. I further claim extreme Hardship for XXXX & XXXX of 2022 as the Death of my Wife, XXXX XXXX XXXX XXXX XXXX, resulted in a loss of her income ; {$1000.00} USD from Social Security Administration.
The auto title is a joint title ; I Need my Late wife 's name removed in order for the SC XXXX to register this vehicle in my name only ALL attempts at communicant to reach a solution have utterly Failed. There is now an undue & unfair burden of {$3800.00}, I am utterly & totally confused as how to provide a copy of my Wife 's Death certificate to this company I firmly & fully believe that I am being deliberately targeted by the company as a punishment _ an illegal punishment per ADA antidiscrimination laws Again, ALL my attempts to reach a resolution have utterly Failed
|
| 03/10/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I opened an account with CREDIT ACCEPTANCE CORPOR ( Account # XXXX ) on XX/XX/2018 for a car loan in they amount of {$15000.00}. I was renting the car out and it kept getting impounded. I no longer was able to maintain the car. I called CREDIT ACCEPTANCE CORPOR and explained to them the sittuation. They told me they was going to pick up the car, sell it, and let me know what was the diffrence in the balance. Time so like 6 months pass by and I have not heard from them so I gave them a call, and they told me that they changed their minds and never went to pick up the car niether did they notify me of their actions and I was lost. The car was lost in the pound and they refuse to take accountablity for there actions. It is huge problem for me as it has a negative affect on my credit report. When investigating just play the phone calls as they are recorded, and all of the evidence is there.
|
| 11/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX License Number - XXXX, Vehicle Financed - XXXX XXXXXXXX XXXX XXXX XXXX XXXX Vehicle Mileage - XXXX miles, Vehicle VIN - XXXX I was told the car was {$5900.00} and yet after review of my contract on the Credit Acceptance Corporation website it states the vehicle price as {$7900.00}, a {$2000.00} difference, as well as signing an opt out agreement for an " extended warranty '' and " Gap Coverage '' yet after review of my contract I was charged {$1800.00} for the extended warranty service and {$1500.00} for the gap coverage.
So combined I was overcharged {$5300.00} plus the sales tax, finance charges and whatever other fees came from it. I understand CAC can only go based on the information provided to them, so I'm submitting documentation as proof, so they may review during the process.
Thank you, XXXX XXXX.
|
| 02/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I purchased a car from XXXX Florida with XXXX XXXX. They offered me a XXXX XXXX XXXX for XXXX with a XXXX down payment, and I had to sign a contract with credit acceptance. I didnt get to see my paperwork because they uploaded it on a thumb drive and told me everything I sign will be on the thumb drive. 1 year later Im stuck trying to catch up on payment thinking the car would be XXXX because I put XXXX down. I looked at my paper work and realized the car that I have was sign for XXXX. Im a mom of 4 children I have no other choice but to try and struggle to pay my car loan or be without transportation! How can they jack my price that high and Cause me to go into debt? I had my car repossessed had to pay XXXX dollars I end of paying XXXX XXXX before the repossessed it told me that it doesnt go towards the XXXX XXXX to get it pay! I need help Im stuck with a car and going down in debt
|
| 07/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Sold a car warranty that refuses to cover anything.
Total paid for thus car warranty : {$1400.00} 1.Car started acting up, called XXXX XXXX they told me to take the car wherever I wanted & have the dealership call them.
2.Took my XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX, XXXX, SC XXXX.
Dealership calls, explaining that thus company ( XXXX XXXX ) refuses to cover anything not even the XXXX $ diagnostic fee!
Come to find out this company doesn't even have a website or physical address! I looked up the phone number provided to me by Credit Acceptance who sold me thus warranty & I found nothing but ( BEWARE SCAM WEBSITES ) referencing ( XXXX XXXX ) Please see LINKS below referencing this company its terrible! How is this company allowed to do business is beyond me!
1 ) https : XXXX 2 ) https : XXXX HOW DO YOU NOT EVEN COVER THE DIAGNOSTIC FEE of {$99.00} Please help me CFPB!
|
| 03/19/2019 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP is reporting a lot of innacurate information on my report which is a clear violation of the FCRA. I have tried to have this account fixed to no avail.
It is reporting to XXXX and XXXX and XXXX but a lot of contradicting information there is no way that they that they can validate this debt as it is reporting completely inaccurate they are in violation of my rights.
XXXX and XXXX are reporting a monthly payment of {$300.00} and XXXX is reporting {$0.00}. XXXX is reporting the date opened as XX/XX/XXXX and XXXX and XXXX are reporting XX/XX/XXXX.. XXXX is reporting date last active as XX/XX/XXXX, XXXX is reporting XX/XX/XXXX, and XXXX is reporting XX/XX/XXXX. XXXX and XXXX are reporting the date of last payment as XX/XX/XXXX but yet XXXX is reporting XX/XX/XXXX. Last reported date is being reported as XX/XX/XXXX, by XXXX as XX/XX/XXXX, and XX/XX/XXXX by XXXX.
|
| 09/12/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
Older American, Servicemember |
|
I BUY DEALER CHOICE IN XXXX CA I TEST DRIVE THEY KNOW ABOUT IT I TEST FRONT SHAKING THINK TIRE I PUT DOWN XXXX AND DEALER PUT DOWN XXXX I ASL FPR WARRTY HE SAY WAIT FINISH SIGEN ALL PAPER LAST MIN ( ASIS ) SHOCK HE SAY NO WORRIED BRING CAR I DID FEW TIME NEVER DID FOOLISH ME I WENT TO SHOP FOUND OUT FRONT FRAME DAMAGE AXLE IFEW DAYS I GO OTHER SHOP FOUR SAME STORY TOLD ME TAKE CAR BACK I DID HE REFUSE TRADE OR MONEY BACK I CANT HEAR WHEN COME OFF U ALL CAN HEAR NOT ME I DO RISK DRIVE PO [ P AND STOP HARD RUN OVER YELLOW LIGHT I CANT STOP LAST MIN BRAKE BAD, COST OALOT XXXX TO XXXX DOLLAR NO WAY I WANT MONEY BACK I TRYING TO GET LOOAN CANT HARD BEFORE TOO LATER KEEP DRIVING HAVE ALREADY CRACK THANK U I DID CALL LET THEM KNOW ABOUT CAR BAD .CREDIET ACCPTANCE MY PAYMENT THEY CANT HEKP ME. I DID CATCH UP PAYMENT WHEN CAR PLMS FIX I AM SO TIRED FOUND OUT FRONT FRAME DAMAGE I NED YUR HELP
|
| 08/07/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance is repeatedly failing to report accurate information to delete a late payment off my account. In addition, Credit Acceptance is spitefully trying to not update my report and balance has they have stated they would on the XXXX of every month. I believe this company has poor customer service and lack of compassion for its customers.They erroneously reported my payment as late in XX/XX/2020 during a pandemic which is very insensitive and inaccurate reporting on their behalf. They compliance offers fail to thoroughly investigate this matter and I have furnished bank statement which do not reflect late payments in the month they have reported on my credit. I have paid on time and more than the required payment on loan. I will continue to place complaints until this matter is resolved. I would never recommend anyone to use Credit Acceptance for their auto loan provider.
|
| 05/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The lists of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C Sextion 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse items of information, other than records of convictions of crime which antedates the report by more than seven years.
15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate
|
| 07/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
n accordance with the Fair Credit Reporting act XXXX Accounts, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions DEPT OF ED / XXXX A ccount # XXXX Amounts : $ XXXX $ XXXX $ XXXX : {$4000.00} Hard Inquiry : XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX OF XXXX, XXXX XXXX XXXX XXXX US EDUXXXX Account XXXX XXXX Amount XXXX {$7200.00} US DEPARTMENT OF EDUXXXX Account # XXXX Amount : XXXX XXXX XXXX/ Account XXXX XXXX XXXX {$11000.00} /Charged Off XXXX XXXX XXXX XXXX Account XXXX XXXX : {$6000.00} XXXX XXXX XXXX Amount : {$7600.00} Account XXXX XXXX XXXX XXXX XXXX/ Amount $ XXXX Account XXXX XXXX XXXX XXXX Account # XXXX XXXX XXXX Charged off : Account XXXX XXXX DPT ED/XXXXClosed -Account # XXXX
|
| 10/28/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
I'm a victim of " Predatory Lending '' with Credit Acceptance.
Credit Acceptance is under a Federal Class Action law suit ( Case XXXX ) with there investors as they keeping accounts " OPEN '' that are really should " CLOSED '' like mines to inflate stock position and deceiving investors ... In addition, to illegal DEBT COLLECTION practices and placing customers in loans they knew that could not be repaid and charge " usurious '' interest rates that violated state laws. All this information is displayed in attached documentation ( if not to large to add ).
Originally Credit Acceptance was requesting to {$3500.00} to settle this account and now XXXX XXXX XXXX which is representing Credit Acceptance is requesting ~ {$13000.00} to settle this account.
I'm requested this account be removed from credit report as they have violated Fair Credit Act & Fair Debt Collections Practices.
|
| 08/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Good afternoon, Five years ago, I did take out a loan with Credit acceptance. Unfortunately the past two years, I have had significant health challenges that led to my need to create payment plans. There were several times that I spoke to credit acceptance and the representative did in fact say that as long as the payment plans were in place, I would not have a mark on my credit. However, upon reaching out to the XXXX, the representative in compliance, better known as " Z, '' called me. She was extremely abrasive and informed me that she would not review all of the calls and would not make any changes. Additionally, she said that she didn't believe that the XXXX dispute said that the company would make changes. I know that this company is a sub prime lender but at the time, I was in college and needed the loan. Please help as this is the only thing that is derogatory on my credit.
|
| 01/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
It was in XXXX of 2015, the amount was {$10000.00}. I was asked by a person if I could be a co signer, I didnt know much about any of that yet but i said Ill go in with them to see, I gave them all my information but at the end they said I couldnt co sign because I didnt have an ID. The person was still able to get the car but I just figured they were able to get it without me. Years later i as learn more about credit I see I have an auto loan from credit acceptance from XXXX of 2015 for amount listed above I contacted credit acceptance and told them I shouldnt be held accountable for the remaining balance of {$7800.00} because I was told without an ID to confirm who I am XXXX XXXX ( car company ) said I couldnt co sign but not only that I was suppose to co sign but they put the ENTIRE thing in my name. So Im in charge I didnt even have a XXXX ID so it shouldnt have went through
|
| 07/15/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Back in 2014 I went to a car lot called XXXX XXXX. Was under the assumption that I was doing By-here-pay-here which doesnt include a financial bank. I gave the car agent {$500.00} down and he said hed work out the rest. He actually opened and fraudulent applied for an loan told the financial bank Credit Acceptance that I put down {$1300.00} just to get me approved. I didnt know until I started getting notifications in the mail. Within a month the car went down and had to be given back to the car lot. Once I talked again to Credit Acceptance they agreed to close the account and advised me they do not lend to that car lot again. A police report was made because my informs was used to open this account. I have that filed with XXXX Police Dept. They representative I spoke with at Credit Acceptance her name was XXXX and to this day this loan is still on my credit report fraudulently.
|
| 07/10/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I was making payments on vehicle, vehicle was inoperative and unable to drive. Filled chapter XXXX and was making payment to courts to pay loan off. During the process a roommate took my truck and it broke down in the middle of the road as the transmission was going bad and this person was told not to drive. I was unable to retrieve vehicle from tow yard and loan company repossessed vehicle. Then they left vehicle at tow yard and did not even try to sell to recoup some of the money owed. At the time of the repossession the vehicle had a acv of less than XXXX. I had already paid over XXXX and now they are reporting late payments to the credit agencies and causing a great strain on my credit rating. I feel if they never tried to recoup their money from selling vehicle than how do they know how much I owe? It could have sold for a few XXXX and my balance would have been manageable.
|
| 03/22/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I am a victim of fraud I have 21 hard inquiries That I did not approve of -XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX CREDIT ACCEPT CORP/CAC ( Finance ) XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit acceptance is being reported as a collection on all 3 of my credit bureaus, this was NEVER a charge off/collection. This was an auto loan with monthly installments. I paid it off in full XX/XX/2020 with no remaining balance. This account should NOT be considered a charge off/collection account. I have sent two letters to credit acceptance with NO response from them so I am asking for your help. I had XXXX in XXXX and got behind in this auto payment but always paid it so its really disheartening that they have put it under a collection/charge off because this was never the case. I paid it weekly and then paid it off. Thank you for looking into this as I am trying to purchase a home for my family of XXXX with my XXXX being in XXXX. I really need this deleted off my credit bureaus if possible.
Credit Acceptance XXXX XXXX XXXXXXXX XXXX, MI XXXX XXXX XXXX - account # XXXX
|
| 11/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The car was a lemon and when I tried to return it XXXX days after purchase the dealer XXXX XXXX located XXXX XXXX XXXX XXXX XXXX XXXX XXXX refused to take it back. The car demonstrated the following, the first day of driving it off of the lot the car stopped at a light and did not move so I brought the car back and they changed the batter then after that the car wouldnt start intermittently still, it would shut off sometimes when it did start, there was something hanging from the bottom of the car & after maybe 2 months the car stopped starting completely. I could no longer make the payments so I had to return the packet to the dealer and I can not have a car parked in the street without plates and I didnt not have anywhere else to park the car so the car ended up denting sent to the dealer to figure out what was wrong and it ended it in being repossessed due to non payment.
|
| 06/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
Servicemember |
|
I was told I was getting the car for XXXX or so but the paperwork that was sent to me by credit acceptance was way over XXXX or so .. and they will not work with me on my payments they will not refinance to help me get my payment monthly down.. they have called after I was late on one of my payments saying they would come repo my car... I have told them that there is over 5 recalls on this car and I have been waiting for over 4 months to get the parts so the XXXX people can fix it .. and two of the recalls are on my airbags they are nonfiction at this time and that my traction and stabilization unit is not right so therefore whenever it rains the car tends to want to slide to one side or another and it tries to pull to one side or the other .. very dangerous.. they still said they couldn't help me or let me try to get another car that does not have dangerous recalls on it..
|
| 09/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On Wednesday, XX/XX/2021, I met with Mr. XXXX at XXXX XXXX XXXX in XXXX, IL to test drive a vehicle. When I arrived Mr. XXXX said that I needed to fill out a form on his computer and supply them with a copy of my driver 's license in order to test drive the car. I asked him specifically, not to pull my credit report until I had test-driven the vehicle because I had pre-planned to drive the vehicle to an XXXX XXXX Store to get a free diagnostic on the car since I did not have a mechanic with me. He said he would not run my credit report until I decided I wanted the car, but unfortunately he did a hard inquiry on my credit report anyway without my consent.
The documents attached are ( 1 ) a snapshot of the hard inquiry on my credit report and ( 2 ) the diagnostic report from the XXXX XXXX XXXX with the vehicle 's VIN # as proof that I test drove the car from their facility.
|
| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX There is a need to insure that consumers reporting agencies exercise their grave responsibility with fairness impartiality and a respect for the consumers right to privacy : subject to subsection ( c ) ant consumers reporting agency may furnish a consumer report under following circumstances and no other ( A ) In accordance with the written instructions of the consumers to whom it relates : reporting information with actual knowledge of errors ( A ) A person shall not furnish any information relating to a consumer to any Consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate With that said I wish to have items remove ASAP
|
| 11/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Reached to credti acceptance atleast 20 times and no result.
My loan is faulty.
Warranty of XXXX Gap of XXXX Loan fee of XXXX They were all described as mandatory by dealership. Loan company still hasnt called me to further investigate.
The taxes and fees were wrong plus i had to pay another {$320.00} out of pocket to register the car.
The bill of sale is completely wrong Also extra XXXX was added to my loan which is incurring interest also.
I removed the waranty and Gap but they wont fix my rate of balance with monthly payments.
I took out a XXXX loan which turned to be XXXX with all the extras.
Car dealership is now pending court hearing for refusing to give back down payment.
this was already a super high interest loan at 25 % The loan company is very negligent and uneducated. Its very scary they work with dealers as such.
My apologies i didnt proof read.
|
| 05/14/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I called the company ( Credit Acceptance Corporation ) about five years ago when I first notice that this fraudulent activity was on my report. I contacted the company and informed them that I never did business with them and if they could removed that from my credit report. I also informed them that I am a victim of identity theft. The company informed me that they will look into the situation and take care of it but never did. I have been disputing this activity for some time now and was told by the credit bureau that the company keep sending it back as accurate because it was being paid on. I explained to the credit bureau that whomever stole my identity was paying until they decided to stop and the company should understand that. I have done everything to prove to them that it is not mines and the company is still refusing to remove this account form my credit report.
|
| 07/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I was involved in a car crash in XXXX where my car was totaled and the gap insurance paid off car which has left a balance on car of XXXX plus dollars. And it is still showing open with a late payment for XXXX years consecutively. I have made several attempts to pay debt but also asking the creditor to remove late payments they are refusing which is very disheartening. Because this is crushing my credit worthiness and affecting my life from moving forward. I am willing to pay amount in full but I have been trying to work with Credit Acceptance and they are making it very difficult for me. According to 15 USC 1666 B timing of payments a creditor should not treat a payment under a open ended consumer credit plan as late for any purpose. unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required.
|
| 11/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am formally making a written complaint against Credit Acceptance Corp. I recently reviewed my credit report and noted where the balance is incorrect. This account is currently in collections and has not recieved a payment from me personally since XX/XX/XXXX. I have not spoken with anyone or agreed to settle or make any type of payment or arrangement. Under law only a certain amount of intrest can be added to a collections account. Credit Acceptance has been adding interest to this account since XX/XX/XXXX. Again I have not physically spoke with anyone or agreed to any payment arrangement. Per my credit report {$88.00} was recently added to the balance on XX/XX/XXXX. Projecting as if I made a payment bringing the account current. The account has not been current since XXXX. This account is 7 years and the last payment was made again in XXXX. This is fraud and forgery.
|
| 01/23/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
My identity was stolen in 2018. The individual that committed this crime apparently purchased a vehicle from Credit Acceptance Corp. The individual XXXX XXXX pled XXXX and went to XXXX. I have submitted all police reports regarding this crime to this company that I know nothing about. The Contract that Credit Acceptance Corp produced does not have my signature anywhere on it. It has my SS # wrong, my date of birth wrong, my address wrong, my name wrong, and my employment wrong. My attorney has written them habitually, however, IT IS STILL ON MY CREDIT REPORT! Due to this Company, my interest rates are higher for my vehicles and credit cards, can't obtain financing for a home. I have submitted the Federal ID Theft Documents, Police Report, and case number to both XXXX on 4 different occasions and XXXX AND CREDIT ACCEPTANCE CORP will NOT REMOVE IT FROM MY CREDIT REPORT.
|
| 04/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit acceptance reposed my vehicle when it was totaled ( wrecked ). They picked my car up from the garage where I was trying to get the car fixed. They did not give me an opportunity to wait for my insurance claim even though they did not give me anything towards my car. Now credit acceptance is charging me interest every month on a car I do not have that was totaled but they sold it per Agent I spoke to recently for {$3000.00}. However they have sent me a bill for {$5000.00} to pay them for the car. They are reporting XXXX on my credit report every month and charging interest. The car was only XXXX I believe when I purchased in XXXX. They have rude agents who do not try to give u the information when asked. I wish I never dealt with this loan shark of an auto dealership.I know they will try to Sue because I know many people who they have came after in the long run.
|
| 01/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
XXXX XXXX XXXX case was closed XX/XX/XXXX. XXXX XXXX XXXX sent a written notice that all accounts were paid in full. Info on XXXX XXXX XXXX shows that Credit Acceptance Corporation balance is paid in full - principal and interest, however ; Credit Acceptance Corporation states that {$8000.00} is owed despite what the XXXX XXXX XXXX says, what National Data Center shows, and my credit report. On XX/XX/XXXX of XXXX, I called Credit Acceptance Corporation twice, and asked to be emailed copies of the contract signed and detailed info on how {$8000.00} is still owed. The first rep stated that {$8000.00} is owed and claims he sent the requested email. The 2nd rep, stated that {$6000.00} is owed and claims he sent the requested email. I have yet to receive the information I requested from them. They did not send any copies which is a violation of the Truth in Lending Act.
|
| 02/12/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have been reporting this account since I've become aware of it. I don't have any other information except that I was put on the account as a cosigner. My husband XXXX XXXX XXXX ) who is now deceased, left me and became erratic and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX on XX/XX/2018. I had found out in late 2018 that it included putting several credit cards in my name and somehow having someone cosign my name to a vehicle that was repossessed several months after getting it and now the companies are holding me liable for the payoffs. I have been having trouble to prove my innocence due to him not being alive, lack of knowledge of the chain of events and accounts.I don't have documents to attach because I don't know anything about these accounts except what the collection agencies have sent me. If a death certificate is necessary, I will attach that.
|
| 02/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
The name of the creditor in question is XXXX XXXX XXXX Now this was originally an auto lone for {$17000.00}? opened in XXXX. The vehicle was totaled in an accident in XX/XX/XXXX, and paid by the insurance. Ive called them before and theyll say they are going to remove this account but they never do. Instead they have put that i owe {$10000.00}, then {$10000.00} literally on the same report. Im not even sure where they got that from but my problem is that Ive never signed a loan or deal of any kind for that amount, and it even shows that the accouint is open and that ive never made a payment on this said balance or account. ive gotten nothing but the run a round from them.this account has been on my report for over 7 years as they continue to move the date, please help. it shows as if I have an open car loan that ive never made a payment on and that is totally false.
|
| 05/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX Credit Acceptance- unauthorized hard inquiry on my credit report XXXX XXXX XXXX XXXX XXXX unauthorized hard inquiry on my credit report XXXX XXXX XXXX unauthorized hard inquiry on my credit report I contacted XXXX about all 3 of these companies as soon as I received the alerts that they had pulled my credit report. When I tried to dispute the inquiries, I was told that I would have to contact the companies directly to dispute it with them. When I tried contacting the companies, I was only able to reach one, as the others had listed a CELL PHONE VOICEMAIL and an inoperable phone number as their contact number. The one company I was able to reach told me that I had to contact the credit bureaus. When I called XXXX back, they told me again that I had to contact the companies. On my third call to XXXX, I was told to file a complaint with the FTC, which led me here.
|
| 08/13/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Can't contact lender or servicer
|
|
Web |
|
|
Had a Truck loan with Credit Acceptance Corporation and paid it off in XX/XX/XXXX never received the release of lien for the title letter at that time XX/XX/XXXX.
Selling the truck XX/XX/XXXX contacted Credit Acceptance Corporation to have the lien release letter faxed.
Was advised fax to arrive within 24-48 hour. Never received Friday XXXX XXXX, XXXX and was advised it was faxed at XXXX that morning never was received.
Re-contacted Friday XX/XX/XXXX and was told it would be faxed by the end of the day, never received. Another call Monday XXXX XXXX and was advised the fax would come with-in 15 mins, never received. Call back 2 hours later was advised Title department is closed. Still no fax of lien letter.
I'm just continually getting the run around and lack of support, not understanding why they are keeping my lien & Title of a Truck that is rightfully mine.
|
| 05/25/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I filed an original complaint against CREDIT ACCEPTANCE and received a response from XXXX XXXX to seek further info about my complaint with the company. I explained that they have told me SEVERAL times that they don't have my debt and that it is being " handled '' by XXXX XXXX XXXX. Upon contacting them about the unlawful practices as advised by the FCRA of trying to collect a closed debt, in addition to a vehicle that was resold, they don't have the title to, wrote off with the IRS, and sent to another agency that I don't have a contract with I was threatened by XXXX XXXX with the Compliance dept at CREDIT ACCEPTANCE CORPORATION that she would update my credit report to say that a closed account is Open to try to collect a closed debt. I also advised that I would complain to the XXXX and was told by her that it would get compiled with this complaint to deter me.
|
| 07/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Since the covid19 credit acceptance has been wrongly reporting false things in my account. Im effected by the covid19 and theyre suppose to submit that to the credit bureaus but theyre not. Theyre putting delinquencies on my credit report which makes it look like its my fault the world has corona virus. Inaccurate remarks on my credit report lowered my score by 120 points. Theyre were order by the government not to report any foul or delinquencies to the credit bureaus and they still are. Theyre doing it to all if there customers to force a payment when the world is shutdown. I already discussed this with the three credit bureaus and won. Some higher entity needs to check credit acceptance as company. Many Americans are out of work and have no ways to get nothing. We didnt create corona virus. This is fraud and illegal and legal actions need to be taken rapidly.
|
| 01/22/2024 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XX/XX/XXXX, I was involved in an automobile accident. This accident was in the state of North Carolina where I hydroplaned from bad weather conditions. Due to this event, it lead me to hardship because that was my only vehicle I had in the in state. I was involved in a subrogation between XXXX XXXX, XXXX XXXX, and XXXX XXXX. I purchased gap coverage insurance at the time I got the vehicle. To my knowledge, I had full coverage and the vehicle was deemed as a total loss. The vehicle was seized by the insurance company and their was no offer to settle of any. XXXX XXXX has not contacted me. Even though I have wrote several letters dating to this year on XX/XX/XXXX about the matter. They still continue to damage my credit and report falsely with balances that should not be owed. This company obligations to uphold the federal law for reporting has failed in my eyes.
|
| 09/19/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
X/XX/17, amount 626.00, advised will file bankruptcy and unemployed. The company repossessed the car, and kept changing the requested amount dates as X/XX/17, X/XX/17, and now was advised of another date. The customer service representative was very irate and refused to give me a date of the extension for XXXX. I advised I have XXXX XXXX XXXX and need to speak with the supervisor he was not available. She made me feel uneasy, harassed, and not secure to pay that amount of money with someone that aggressive. I ask for the dates she refused to tell me. No empathy, lack of referencing the notes to notice In going to file bankruptcy and I 'm unemployed. Very aggressive first party collections practices they call me 3x a day which it should be only two if left a voicemail. I feel like I being harassed for something I can not control anymore since they took the car.
|
| 04/22/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In XXXX of 2016 I bought a used car at a dealership via an auto loan for consumers with less than perfect credit from Credit Acceptance Corporation. The car was a lemon & the dealership wouldn't do anything about it so I refused to keep paying for a car that wasn't even in working order. I called the loan company & explained the situation to them & they also refused to help in any way. Months after they repossessed the vehicle they took money out of my mother 's bank account. I was on the account due to her being ill & in a XXXX home. The money they took wasn't even mine & it caused a payment for rent at my mom 's XXXX home to be declined. This caused the XXXX home to report me as misusing elder funds & I was investigated by the state for their report. The state found that I wasn't misusing her funds but it was unsettling to be accused of something like that.
|
| 06/07/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/2020 a car loan was realesed in my name and my information was also wrongfully used. I am a victim of identity theft and have enclosed a copy of my police report/identity theft report, a copy of my drivers license and social security card as proof of my identity, plus proof of my current address. I am writing to request that you place an immediate block on the following fraudulent information in my credit file within 4 days upon receipt of this correspondence.
I have recently obtained a copy of my credit file and the information does not relate to any transactions that I have made ; therefore, I am requesting that these accounts be completely removed and blocked from my credit file. This is not a regular dispute I have filed a complaint with the Federal Trade Commission to document being a victim of identity theft.
VIN : XXXX Account number XXXX
|
| 02/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Credit Acceptance is reporting an alleged account # XXXX Wrong to all 3 Bureaus Credit Acceptance is allegedly stating that I have not been paying them on time for more than a year but yet I have proof that they withdraw the amount from my account every month. I called to correct yet they tell me they will fix and they don'ti. They state the alleged date of the first major delinquency is XX/XX/2019 yet I have proof of every payment after that date so this can not possibly the date of the first major delinquency so this is also inaccurate effortlessly violating 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information. this inaccurate account must be deleted from my report it is hurting me in a major way payment history 35 % of my credit score.
|
| 12/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
these are unauthorized inquiries, and these transactions are not related to me : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/09/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
On XX/XX/23, I was checking myself into XXXX XXXX, but before I did I contacted Credit Acceptance to move my payment to XX/XX/23, they agreed to on a recorded line, I agreed to the recorded statement of the payment cancelation and new payment date for XX/XX/23. On XX/XX/23, Credit Acceptance ran the payment causing a NSF fee, I contacted them and was advised that a supervisor will review the call and contact me back, on XX/XX/23 Credit Acceptance ran the pay again causing another NSF fee, I contacted them and spoke with a supervisor and she stated the another supervisor reviewed the call today and she don't know why they ran the payment I advised the supervisor that the need to refund me my NSF fees and that I will be calling in on XX/XX/23 to make my payment as agreed on XX/XX/23 and now they are changing me return payment fee, because of their negligence.
|
| 11/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.
My request for the correction and removable of the erroneous information about my accounts has been diligently neglected by XXXX. Despite sending them the last letter, for the said request, I have not received any response up to this date. Besides, the inaccurate information about my accounts is still on my reports. Therefore, XXXX has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time permitted by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Below is the list of the account that is still reporting on my account : 1. Credit Acceptance Corp XXXX Balance {$5400.00}
|
| 11/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Notice to repossess
|
|
Web |
|
|
There is information on my consumer report that is a result of identity theft I did not provide written permission or instructions for the identity transactions to be reported. I am requesting that the reporting of this information be blocked and removed. My request to block is not being made in error, nor is my request to block the identified transactions, not information related to any transaction by me as the consumer. You are required to do what I have asked to be done within four ( 4 ) days of this notice XXXX update this info to all my reports for this action to be done to all my reports on any file being reported. They violated the law of safe lending rights. They also did fraud identity theft issues 15 1681 a ( g ), filling in false info without consent to do so with other companies. I need my deposits back. XXXX authorizations for release of info
|
| 05/01/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
As of XX/XX/XXXX, my job was affected through COVID-19. As on XXXX, I was offered a job a XXXX, and continue be on and off lay off, it can be verified through layoff on news articles, and currently not working due to XXXX complications in the first trimester. Ive called Credit Acceptance if they have any hardship plan that I was able to qualify for during the COVID-19 Pandemic. Unfortunately I was denied. As of XXXX my XXXX XXXX XXXX was Repossess by XXXX XXXX. I paid in the dollar amount of {$690.00}. In order for the truck to be released, unfortunately that would be the only reliable source of transportation meanwhile I find a Suitable and permanent place of employment. As of XXXX I also mention to them that, I mention to them prior repossession occurred that I mention I did call for a hardship program but they mention they did not offer such assistance.
|
| 08/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP Account # XXXX I have concerns in regards to what you are reporting on my credit report. This account is reporting with 2 different amounts of high credit. The account paid in XXXX from XXXX XXXX XXXX due to a total loss. Upon reviewing my credit report. The company Credit Acceptance continues to report the account as open with monthly late payments as of XX/XX/XXXX for a car that has been totaled loss and not in my possession since XXXX. According to the Fair Credit Reporting Act, Section 611 ( 5 ) ( A ) of the FCRA- you are required to promptly DELETE all information that is inaccurate, incomplete, or which can not be verified.
Also, the company is being sued by the attorney general for predatory lending. This lender hid the true cost of loans subjecting car borrowers to several financial distress and aggressive debt collection.
|
| 04/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have tried to report this countless time THIS IS NOT MY DEBT AND IT NEEDS TO BE REMOVED. I dont even finance a car. I purchased my car cash. If this is not remove Ill be filling an attorney general claim and pursuing legal actions. I HAVE NEVER PURCHASED A LOAN FROM THIS COMPANY. Not to mention this company has never reached out to me regarding this matter. I dont not under any circumstances wish to communicate with this company. I only wish for this to be removed from my credit report. Most of all it is showing as open WHEN I AM NOT IN POSSESSION OF THIS VEHICLE. Like they havent even reported it for collections. Its been 5 or 6 years of going back and forth. Im extremely exhausted. This has to be the absolute worst experience of my life. How can you still information and allow shady dealership to obtain loan for cars people do not have. THIS IS INSANE
|
| 03/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
When I first noticed this loan on my account I immediately XXXX Credit Acceptance and explained to them that the account does not belongs to me and I am a victim of identity theft. I was then asked to send in a copy of my identification, in which I did. It was a couple of days when I called back and spoke with someone of higher authority whom stated to me to me that it will be removed within a week. That week came and went along with years which I have been disputing ever since. This company has been putting me through it and back all because Credit Acceptance did not honor their words as a company. Very dishonest company I am still to this day disputing this account and Credit Acceptance each time will change from it from repo and negative to repo no data but will still have a balance of XXXX Credit Acceptance is a company I will never do business with.
|
| 02/24/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XX/XX/XXXX I called credit acceptance company and told them I couldnt make payments anymore and they could come repossess the vehicle. I let them know I was relocating out of state in XXXX and would like it taken care of by then. I made multiple calls back in between XXXX to XXXX for them to pick up the vehicle. On XX/XX/XXXX I received a confirmation call the the vehicle had been reposted from the driveway of my old home. I had already moved at this point. My credit report was updated the following month showing it as a closed settled account. It sat there as a closed settled account until XX/XX/XXXX when it randomly showed up as an active loan with missed payments on my credit report. I have contacted the company and they are now stating they we never repossessed the car. They claim it never showed as settled. This is incredibly frustrating and illegal.
|
| 09/13/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Problems at the end of the loan or lease
- Excess mileage, damage, or wear fees, or other problem after the lease is finished
|
|
Web |
|
|
hello my name is XXXX XXXX my car was tow and damage about a year ago. I went through you guys to have the issue fix I also let the company no that my car was making an strange sound after been towed they denied the noise or damage that could have been done and only fixed what was visible ..I have been out of several thousands of dollars since than repairing a car from the ropessions. Each dealership I take the car to states that depending on how my car was repo it could be that the damage my transmission the company states the have pictures showing my car was tow correctly while I show other wise if my car was tow correctly why and how did the damage it in the first place credit acceptance account XXXX the supervisor stated if you need further assistance and still having issues reach out and we will help but since reaching out the are unable to assist me
|
| 08/07/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I got a loan for a truck in XXXX, XXXX. Even though I was told the truck was still under warranty, a warranty in the amount of XXXX was placed on the loan of the truck. During the first part of the loan, I attempted to use the warranty but no one would accept the warranty. When I informed the lender, no action was taken. In XXXX, after filing a complaint with Michigan XXXX, the lender provided me with a number regarding the warranty. I contacted them and sent a letter in getting it off my loan. It was XXXX XXXX, XXXX it was finally cancelled. they only gave me XXXX of the warranty. I know they do n't have any information because I was told I could change the billing date from the XXXX to the end of the month but later I was told it could not be done. When they contact me they always ask me the same questions, why am I am late and it is not in the records.
|
| 01/19/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with signing the paperwork
|
|
Web |
Servicemember |
|
In XXXX of 2017 my wife and I were purchasing a vehicle XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. Tx XXXX. The installment agreement says XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Tx XXXX. The issue is that the finance company, Credit Acceptance Corporation, XXXX XXXX XXXX XXXX XXXX. XXXX, MI XXXX, and the dealer did not allow me to sign the original paperwork. I was out of town and the paperwork was pushed through without our consent and without my signatures. I complained to the Texas Attorney Generals office. The only result was that the finance company placed a computer generated contract on my account portion of their website. I noticed that the downpayment information is fraudelent. They entered a dollar amount higher than we actually put down. They refuse to acknowledge this situation. I believe they committed fraud with my application.
|
| 01/18/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I am writing this complaint because Credit Acceptance is taking advantage of my rights. They keep calling and harassing me and placing my car into repossession. I am facing hardship right now and advised the company of my situation and they still placed my car under repossession. I also looked on my credit report recently and noticed that they are illegally reporting information on my credit report, and it need to be removed immediately. Under 15 USC 1681e ( b ) it states this ( b ) accuracy of report whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. According to 15 USC 1681i ( 5 ) treatment of inaccurate or unverifiable information. This information needs to be deleted from my credit report.
|
| 01/28/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
On numerous occasions Credit Acceptance has used abusive, false and misleading collections practices, all in an effort to bully me into paying a debt I dont owe. Theyve refused verification of debt acknowledgment 's according to 15 USC 1692g. The process only verifies that Im the original creditor. Theyve slandered my name and posted negative information to my consumer report, which is a direct violation of 15 USC 1666b and 1666a.
Recently they tried to repossess my vehicle and force me to renter into the same alleged contract which contains blatant violations of TILA, FDCPA, FCRA and empty disclosure 's in an attempt to harm me financially the consumer/natural person. The most recent violation are Harassment and Abuse 15 USC 1692d ( 1 ) ( 2 ) ( 3 ) ( 5 ) 15 USC 1692f ( 5 ) ( 6 ) Unfair Practices all violation to federal consumer debt collections laws.
|
| 11/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.
I have a loan with CREDITACPT XXXX Balance Owed : {$12000.00}. I have always made my payments on time yet there was a 120-day late state. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting 3 Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the late payments and repossession were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. The bureaus are condoning illegal behavior and willfully in violation of FCRA. PLEASE REMOVE FROM MY REPORT IMMEDIATELY.
|
| 08/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I made all of my payments to Credit Acceptance within the 30 days that was required before reporting negatively to credit reporting agencies. The company has only reported my last payment as late, which again was not 30 days late. The payment is due on the XXXX, I made the payment on the XX/XX/XXXX. I then learned in making the last payment that late fees magically appeared. This was then going to add a payment, that was not expected. The vehicle has been paid in full since XX/XX/XXXX, then an added payment of {$340.00} in late fees. This has negatively effected my credit I have worked so hard to fix since my divorce in XX/XX/XXXX, and impacted my ability to purchase a new home. I have contacted Credit Acceptance and disputed their information they are reporting. They have refused to remove the information, therefore I am looking to take the next steps.
|
| 04/06/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I financed a car from XXXX XXXX i recieved the loan through credit acceptance XX/XX/18. I went to register my car and the DMV said my car was a stole car my son was put in handcuffs and we were detained. I happened to have my financing paperwork with me so the officer seen that I didnt steal the car. The officer ran a check on the paperwork that i provided him with and found out that the car lot sold the car I financed to someone out of state. I contacted the dealership about the incident and they returned my down payment .I also contacted the bank to get the money i paid into the car loan they said that they would be sending me a refund check for the amount i paided into the vehical that was on XX/XX/18 now when i call asking about my check the bank reffer me to the car lot and vise versa. I asked if they could put track on the check and i get no help.
|
| 06/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
The company repossessed vehicle in XXXX after they refused to honor my valid vehicle warranty for a failed engine. I tried talking with them several times to negotiate vehicle loan obligations due to the engine failure in less than a year of purchase if I replaced the engine myself. They declined all offers, turned the vehicle off so I couldn't even start it to get a second diagnosis on it.
They sent notice that they wrote the debt off {$4500.00} in XXXX. But contrary Now they are trying to garnish my wages 8 years later. This is so unfair. They claimed they got against judgement on me in XX/XX/XXXX, which I never knew about, nor has it ever even been on any of my credit reports. This is unjust and just wrong. Now they've boosted the debt to over {$7000.00}. I'm XXXX any only work part time just to be able to feed myself. This is crazy. Please help.
|
| 09/21/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have a car lease with credit acceptance, I fell behind on my payments due to having XXXX XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and being out of work. I was in contact with credit acceptance they said the only they could help me was to add the past due to the back end of my lease making my payment {$780.00}. My payments are also not getting reported that I pay or being allocated correctly and I can not get into another car or even turn in this car because of the way they report. When I make my payments its still showing that Im behind almost an year even though they added my behind payments into my lease, also I didnt sign a new contract for them to do that. They put my car into repo status and I still have my car. I have been in contact with credit acceptance on why they dont report on the months I make payments and they replied we just dont do that
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance is engaging in deceptive acts or practices in violation of the Consumer Financial Protection Act of 2010 by misrepresenting key loan terms, including the true principal, finance charge, and APR. The complaint further alleges that Credit Acceptance is engaging in abusive acts or practices by taking unreasonable advantage of consumers lack of understanding of the risk of default and the severity of the consequences associated with its loans, and taking unreasonable advantage of consumers inability to protect their interests in selecting or using Credit Acceptances loans. They are consistently changing my loan from open to closed and will not remove from my credit I struggled with homelessness during Covid and then moved to Florida to get hurricane Ian they have been reporting my account as open for years negatively impacting my credit
|
| 12/02/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
XXXX XXXX XXXX ( loan company ) and XXXX XXXX ( seller ) both claim the other has to change the due date, which is necessary because I continue to receive the my pay check by actual check on the day the loan as due. If the check comes in late, which it frequently does, the check does not clear until the next business day.
The Loan company charges extra for payments on their website without bill pay XXXX XXXX, first claimed they could extend the due date every six months but not change the date. They claimed the seller could, the seller claims they could. I made this call on the XX/XX/XXXX.
They extended it until this month and called before XXXX XXXX local today to complain that I had not made the payment. Now they will only extend it to XX/XX/XXXX. And after that they will do it only month by month.
And continue to call before XXXX XXXX local
|
| 03/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am writing to inform you that I have discovered inaccuracies on my consumer file maintained by your institution, and I am concerned that you are not in compliance with the Fair Credit Reporting Act ( FCRA ) provisions.
As defined in 15 U.S. Code 1681a, the term " consumer report '' means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer 's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living, which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer 's eligibility for credit or insurance to be used primarily for personal, family, or household purposes, employment, or any other purpose authorized under section 1681b of this title.
|
| 01/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/2022, I purchased a vehicle and have had nothing but problems with this car I contacted the salesman five days later and asked to refund me my payment of {$1000.00} down towards my vehicle and he clearly stated theres nothing he can do I need to pay the loan of through Credit Acceptance or try and sell my car I had a 30 day warranty through the small dealership and also I have a extended warranty through XXXX both the dealership and the extended warranty company will not stand behind the problems I am having with this car I to it to a real dealership as per request led and the man that owns the small dealership who sold me the car will not fix the problems I want out of this vehicle as Im paying to many hidden fees and Im being way to over charge for this vehicle it only book values only {$3600.00} estimated I was charged over {$16000.00}
|
| 07/28/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I set up a XXXX $ a week payment arrangement .. I was able to pay XXXX XX/XX/2021 and should have been good for months from this point on The collection department has called 5 to 10 times a day since stating I'm late I called to find out what happened to my payment arrangement and they told me it was void cuz I paid to much and that's not how it works .. I was repeatedly interrupted when asking I asked several times for a supervisor and was passed off to another non supervisor who would not give there info so I can file a complaint. I called back asking for a corporate number I was given 2 numbers that directly brought me back to collections.. I've asked them for covid help and got nothing I've asked for supervisors got another collection agent. They have lied to many times setting up promises of hope then without notice canceled my payment plan
|
| 10/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
My car was reprocessed in XX/XX/2018 by Credit Acceptance Corporation and the account was closed. Balance then was around XXXX now it is XXXX Now this year they just started to add interest monthly on the remaining balance, They car was sold at Auction XX/XX/2018. How can they charge interest now on a car i do not have and keep reporting it to my credit on a closed account? I have called them because the police cam to my house saying they located the car in XXXX NC and that it was stolen. I explained i no longer owned that car it was reprocessed. I called Credit acceptance and they said the car was sold at auction over a year ago, but they cant do anything if the buyer did not put the car in their name. All they could do was provide me with a letter saying the car was not mine. After that call i began to see them reporting to my credit. With fees
|
| 04/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Around XX/XX/2018 loan was delinquent since then this company has been reporting late payments every month which is illegal after 180 account should be closed payment history has multiple innacuracies i disputed the innacuracies with credit bureaus and the came to the conclusion that it was " verified '' how can I go from 120 days late to 30 days late that is innacurate reporting On a account that is in collections i contacted the company on fixing the issue and they refuse to take responsibility and update this account I am asking that this account be removed from my credit report as it is being reported illegally and failing to verify the accuracy and is negatively affecting my credit and my life I am trying this last resort before seeking legal action.
Below I have attached copies of how it is being reported to the credit bureaus thank you.
|
| 03/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
A car that I purchased was a XXXX XXXX and country from XXXX XXXX XXXX in New Jersey the car on the site was {$3000.00} when I got to the dealership I paid over {$4.00}, XXXX and total the car cost {$5000.00}. A car engine light was on I told him I'll take it when they turn it off and fix it he told me I had to drive it and I have two year warranty. Long story short I got 4 months out of it it broke down on me I took it to XXXX XXXX in XXXX New York and they had it for over 4 months because credit acceptance third party insurance agent would not come out so they told the car back to my residence I took the plates off and it got towed all the while this was all happening I contact credit acceptance and the dealer and I've got no help but they still want my money which is the remaining balance which is {$1100.00} and I will still be without a car.
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
company reports that I was late on my auto loan payment 16 months in a row. The information they reported is inaccurate and false. I tried disputing with the directly and the credit bureaus such as XXXX XXXX XXXX XXXX and they have failed to verified such allegations. no one is willing to help me or show proof that I was in fact late. each bureau has different count of days late the same month and year.
Credit Acceptance corp
XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
as you can see nothing matches and the reporting on them are different on all 3 bureaus some are stating 30 days late but on another the same month and year says 90 days its absurd and need to changed to pay as agreed on all 16 months
|
| 06/17/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have been recieving phone calls for months, they will call twice in the morning and twice in the evening all week long. This is interrupting my life while on other important call, at work, praying, family time. This is completely disrespectful and against the law. I am exercising my rights as Credit Acceptance Corporation has violated my right under 15 usc 1692c subsection ( 1 ) and ( 3 ) I never gave Credit Acceptance Corporation any prior consent to communicate to me. Credit Acceptance Corporation had also violated 15 usc 1692d subsection ( 1 ) by threat of use of other criminal means to harm property of any person. Subsection ( 2 ) The use of obscene language. Subsection ( 5 ) Causing a telephone to ring. XXXX1 was the last day I notified they to not contact me while on the phone I had to let them know it's a violation under 15 usc 1692c.
|
| 05/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
To Whom it May Concern, This letter is a formal compliant that you are reporting and incomplete credit information.
According to the Fair Credit Reporting Act section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I demand to see verifiable proof ( I.e. : an original consumer contract with my signature on it XXXX that you have on file for the account listed below.
Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account
|
| 11/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Upon reviewing, I see that Credit Acceptance Corporation had hidden fees in my car loan contract. I tried to tell them after purchasing the vehicle but less than 1 year later they repossessed my car due to impossibly high payments that were not the original terms. I explained this in person when I went to pick my car up after having it repossessed. They didnt care. I tried to keep up with my payments but they raised my payments a third time, I know now I should not have allowed them to do this. They repossessed the car right after I came home with my XXXX and after that I just stopped trying to keep that car. This company has violated me. I was XXXX XXXX XXXX paying over {$500.00} a month for a used car for two years. The car shouldve been paid off but on my credit it says I owe over XXXX which is not what I signed to purchase the car for.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
As of XX/XX/2021 Credit Acceptance was named an entity in my finalized divorce decree as solely the responsibility of my ex husband. After the divorce decree was provided to both him and I we both informed the company of this. After 12 months the company has updated the account on my credit report as active, open and 120 days past due. This should not be on MY REPORT! This became solely his debt. I even provided the company and all 3 credit bureaus with the decree supporting this statement and nothing has been done. The bureaus just report back as verified with no explanation. In accordance with the Fair Credit Reporting Act XXXX Credit Acceptance Corporation, has violated my rights.. 15 U.S.C 1681 section 602 A states I have the right to privacy and any consumer reporting agency can not furnish a account without my written instructions.
|
| 06/04/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Older American |
|
Purchased a vehicle thru Credit Acceptance, Payments on the XXXX of the month, once i found this out I called them and told them I need payments on the XXXX of the month. They refused the change of date. I found out several months later that they were charging me late fees every month. Called and spoke again with them about the late fees and they told me to add in the late fee each month in which I did, after a few months they demanded the payments be made of the back fees plus keep my payments up. I told them I could not afford to send them XXXX dollars in late fees plus the monthly payments. They said turn the vehicle in and I did as they asked. Now my credit report states that I owe what I paid for the car after 2 years of payments. They are a preditor company, they would not work with me at all. All I expect is the truth in the report.
|
| 06/14/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
About 4 years ago my husband was sent home from his job early after putting in his 2 weeks notice. This was 3.5 weeks before his new job was to start. I called the loan company as we lived in Arizona a right to work state cause we didnt get paid. The loan company asked if I knew when we'd get paid at that time I did not. We missed 2 payments as we went 6 weeks without pay. We made a payment and set up auto pay biweekly. The auto payments monthly were {$200.00} more than my payment. We recently applied for a home loan only to find out the loan company reported the last 2 years and 2 months of payments late. One auto pay we never missed a payment. I have contacted the company and they told me I'm out of luck. I finally read the reviews on the company and found this happens often and in fact they have had several lawsuits around this matter.
|
| 09/04/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Loan opened without my consent or knowledge
|
|
Web |
|
|
In the attempt to live my life and expand my businesses I am attempting to apply for mortgages, car loans, business credit cards and personal credit cards but I keep getting met with the same question when denied ; Have you been married before?, in association with a car loan on my credit. I reached out to the company reporting the debt XX/XX/XXXX to ask for it to be removed, as well as a copy of the original contracts and verifications along with the permission to report the debt on my behalf.
The company responded XX/XX/XXXX with copies of the electronic contract and a declaration page that did not include a wet signature. The response also included a statement that they would continue to collect the debt even after being asked not to. I have not entered into a joint agreement with anyone as I am a single person and have always been.
|
| 05/07/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Late payments have been placed on my account. When it shouldnt have after a total loss in XX/XX/XXXX. I did a payment arrangement for {$100.00} a month. I guess the system was still doing {$320.00} a month. So therefore late payments was added to my credit report and it also took my score down. I called to talk to them about it but they refuse to take the late payment Off. Also I have seen the balance go up and down on this account also I also tried to bring that to their attention. The dates of the late payments on his account is XX/XX/XXXX XX/XX/XXXX and XXXX and XX/XX/XXXX. Im not sure if they have any other late payments because they have not updated the account since it looks like. This has also stopped me from getting in new vehicle after I had another total loss. XX/XX/XXXX the amount change from XXXX to XXXX and my score dropped.
|
| 07/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I would like to report a Fair Credit Reporting violation.
My Credit Acceptance Corporation balance for XX/XX/XXXX was {$6100.00}.
The Credit Acceptance Corporation Account deleted from XXXX credit file : XXXX XX/XX/XXXX ; after numerous disputes.
The Credit Acceptance Corporation account was re inserted into my credit files XX/XX/XXXX, over one ( 1 ) year after the deletion of XXXX XX/XX/XXXX.
The re insertion included a higher balance than the original balance of {$6100.00}, Credit Acceptance Corporation reported to credit bureaus.
The re insertion balance increased to a balance of {$6600.00}.
I received no notice of re insertion of this account from XXXX, XXXX or Credit Acceptance Corporation for the XX/XX/XXXX XXXX insertion of the " deleted '' Credit Acceptance Corporation, previously disputed late payments/repossession.
|
| 11/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Ive purchase a vehicle through credit acceptance corporation on XXXX, which is a XXXX XXXX XXXX they were not clear and conspicous, in regards to 15 USC 1605, 1611. Ive requested Credit Acceptance to validate the debt Per 12 CFR 1006.34, which they have not within the time frame given by law. Which is five days from reciept of service. They are in violation of my consumer rights. From the initial communication I was not made aware of my rights as a consumer in regards to 15 USC 1605 " FINANCE CHARGE ''. They willingly and knowingly Violated my rights 15 USC 1611, and should be held liable civilly and criminally with a fine not to exceed the sum of {$5000.00}. Per 15 USC ALL charges are to be covered through finanace charge as stated in 15 USC 1605, So my insurance was to be included. I've been mislead, frauded, and abused beyond means.
|
| 10/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance has fraudulently reported to my all three credit bureaus, they have lied about it and ruined my credit, also did not honor the Covid 19 assistance issues. Many times over the current loan, the balance has increased after payments Since the XXXX month into the loan, thankfully I just got my credit reports and found this fraud??? Not good... They do this to many people I have read and I want my balance corrected! They are crooks and have had a mutil million dollar settlement they have to pay for doing this to customers and I just checked today and it is still happening, unreal... Please help me as I am XXXX, as many are I have read. They are terrible for doing this to folks. I have reported them to the XXXX as well, as many many customers have. Its time to give people the justice they deserve and shut this company down.
|
| 05/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My pay checks were being garnished in XXXX so I had to file a motion to do installment which was granted in XX/XX/XXXX my Installment is to pay {$150.00} a month until paid in full but credit acceptance is negatively reporting on my credit every month as missed payment as if the loan is still open when we went to court in XX/XX/XXXX. It was ordered by the court I pay $ XXXX monthly if not they would garnish my checks as of XX/XX/XXXX over a year ago and they are still reporting negative on my report. I went back to court and I was able to have the payments lowered to {$75.00}. Even after the judge ordered the garnishments to stop. Credit acceptance refused and still took money from my income ultimately they ended up having to pay me my money back. So Credit acceptance is not a good company they forced payments from me That I didnt have.
|
| 09/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I submitted payments of {$800.00} dollars to Credit Acceptance Corp in regards to a loan I aquired on a used car. The monthly car note is that of {$520.00}, and I made the initial {$800.00} payments as a safety net for if I came upon financial hard times. As of XX/XX/XXXX, I have been unable to make the {$520.00} payment, so I contacted Credit Acceptance and asked that the initial over payments of {$800.00} be applied to the car note currently due, and I was informed by Credit Acceptance that those initial {$800.00} payments were deffered back to the account from which the came. Credit Acceptance Corp has not provided me with any proof that those payments were deffered however, and are currently charging me late fees that have succeeded my monthly car note, placing me further in debt.
|
| 03/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
I've had XXXX conversations with Credit Acceptance Corp over 3 months. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I've attempted to clear my past due balance as I was out of work for XXXX weeks due to complications of a sickness I had which has now subsided. My income was non-existent and I called the company multiple times to resolve and all they have told me was that " sorry, we can not help you ''. I was asked to make multiple payments within weeks of each other as I come out of this hardship which I can not do and I have made them aware.
I know lenders do have solutions for situations like mine but for some reason have chosen not to help me. I am able and willing to pay them going forward but can not simply write them a check for the past due because I had no income during the time I was delinquent.
|
| 08/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Recently, I received a copy of my credit report and found several inquiries and accounts on my credit report that were not opened by me. I don't have any knowledge of these accounts being open. They were opened fraudulently. I understand that under federal law, ( the Fair Credit Reporting Act. ) unauthorized inquiries, and fraudulent accounts shall not be allowed to be placed on my file unless I have approved it.The presence of these fraudulent accounts and inquiries on my credit report constitutes inaccurate information, which must be removed under the Fair Credit Reporting Act.
Respondent, please have the following inquiries removed from my credit file immediately because I did not authorize them, these creditors do not possess my signature, on any documentation, conveying my authorization to inquiry for a loan, or a line of credit.
|
| 05/01/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Due to losing my job I was unable to make payments on time, however I always contacted the company to set up a payment arrangement. Last month they took the car and I called and made a payment arrangement of {$250.00} on XX/XX/XXXX and {$430.00} on XX/XX/XXXX. On XX/XX/XXXX I called to make the payment on to find out where I could go to retrieve the car. This is when I was told the car was sold on XX/XX/XXXX, they said they were gon na try to find out why it was sold. On the XXXX they said nothing could be done because they sold it at an auction, that they were sorry because it was a mistake on their side and that we were gon na get the {$250.00} back from the first payment. We've been paying the car since XX/XX/2017, with really high interest. A car that was worth {$14000.00}, was financed for {$31000.00} and was sold for {$11000.00}.
|
| 08/15/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Creditor- CREDIT ACCEPTANCE CORP After vehicle was sold to me and later found out that it was a bad deal because vehicle could not drive shortly after getting it, Creditor told me that they were write off the loan. A few month later the loan showed on credit report as charged off that hurt my credit score. Years later on XX/XX/XXXX my score dropped 114 points, when i checked report it said that Credit Acceptance Corp, change the remarks on my credit and started reporting the account from charged to 30 days late. the loan was opened XX/XX/XXXX. Credit report shows 32 charge off status reported.
Creditor is reporting inaccurately on my report that is hurting my credit. Account went from reporting 32 charge off payment status to reporting 30 days late on XX/XX/XXXX.
I would like this to be reviewed and or reported correctly/deleted.
|
| 10/02/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I obtained an account with credit acceptance back in XXXX. Unfortunately, the vehicle got repossessed. Earlier this year, I contacted them to settle my debt. We agreed on a set amount and they agreed to be removed and deleted off of my credit report and also send me the discharge of lien info proving that I paid my loan off. Ive been trying since XX/XX/XXXX to get them removed from my credit report. Each time I dispute, it says that the info on my report is correct according to them. This last time, I actually called them to see what the issue was. They informed me I needed to download a dispute form and mail it in to their credit department. And so I did. I waited about 16 days and received an update via email stating that they are not removing themselves from my report and that drop my credit score 20 pts! Im so hurt I want to cry
|
| 07/30/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I bought a car 2 years a go from a dealer XXXX pa I been having problems from the very 1st day this was my wife anniversary I drop XXXX dollars of my hard earn money so far I have put XXXX dollars in repairs in this car and now its in the shop again this is to much I want to give the car back, but it will hurt my credit I am trieding to rebuild I have call wrote credit acceptance many of times but know one will answer me back are any thing with me ai even ask for a deferred payment they told to me they do not do that I have lots of late payments on my credit report I think they should remove and work with me but they will not they will not even help me out I do not know what to do I have no transportation now and cant get another car because I still own on this one this car have a XXXX on the dash the loan is from credit acceptance.
|
| 07/07/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
The original loan was with Credit Acceptance and the amount was for {$11000.00}. The loan is now at {$22000.00} which is 50 % interest rate. The car was a lemon and told them we wanted to do a voluntary repossession. They never came to get it. They then sold the account to XXXX XXXX XXXX XXXX. They took us to court and won the judgement and a lien was put on our bank account and then emptied. Credit Acceptance is still reporting on my husbands and my credit reports when they sold the account. The original loan was opened XX/XX/XXXX. The judgement that XXXX XXXX received against us was XX/XX/XXXX. I want credit acceptance to be removed from our credit reports as the account holder. They just dropped our scores over XXXX points because they reported it as 180 days late, which was years ago, and added another {$100.00} to the balance.
|
| 04/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
This issue is regarding an auto loan I had dating back to XXXX, with Credit Acceptance Corp. It was a used XXXX and the transmission went out on the vehicle, I called and had them pickup the vehicle. I only had the vehicle for 24 months and the transmission went out. Credit Acceptance is reporting the vehicle on my consumer file as a repossession, the vehicle was not a repossession, it was an involuntary repossession because the vehicle was sent back because it had a faulty transmission. In addition, Credit Acceptance Corp is claiming I owe a balance of {$4100.00} dollars for a lemon they sold me. This account should not appear on my consumer file, Credit Acceptance Corp is reporting inaccurate information on my consumer file and this account should not appear on my credit file. This account should be removed from my credit file.
|
| 01/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The account with credit acceptance was closed in XXXX when I voluntarily surrounded the vehicle due to the fact I had a XXXX and could XXXX XXXX any more. I called the company and told them what happened and to come get it. Since then they have put a garnishment on my check as of XX/XX/XXXX and they receive it biweekly and when I disputed the account information on my credit report that the balance they had was wrong because they werent giving me credit for the payments which is now over {$900.00} as of today they reported back saying I only paid {$240.00} and reopened the account and increased the balance and said I was behind on payment I have check stubs to prove how much Ive paid that they are not reporting and that Im not behind because Im being garnished biweekly and the balance should not have been increased over {$200.00}.
|
| 05/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I traded a vehicle 13 days before my due date XX/XX/2020 on XX/XX/2020. It was a 54 month term I had the car less than 24 months. The creditor listed me as late for XXXX and XXXX payment and sent me a final payoff letter dated XX/XX/2020.
That documentation alone corroborates that I wasn't late in addition to the fact that I was no longer in possession of the vehicle after XX/XX/2020. I disputed with all 3 credit bureaus supplied documentation in addition to the paid in full letter and state tax forms specifying the date of the trade in. They all sided with the company who were paid off but each one of the bureaus have the dispute results listed as paid in full but the late payments are hampering my credit growth. Credit Acceptance Co out of Michigan has the propensity to berate under served customers and communities per the XXXX
|
| 02/17/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have a loan with CREDITACPT with the account number XXXX. I have always made my payments on time yet there was a 120-180 days late stating in the payment history. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I've already tried contacting the 3 Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the late payments and repossession were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. There was definitely an error on their part. The bureaus are condoning illegal behavior and willfully in violation of FCRA. PLEASE REMOVE FROM MY REPORT IMMEDIATELY.
|
| 11/09/2022 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
15 U.S. Code 1662 - Advertising of downpayments and installments ( 1 ) that a specific periodic consumer credit amount or installment amount can be arranged, unless the creditor usually and customarily arranges credit payments or installments for that period and in that amount.
( 2 ) that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments in that amount THIS APPLIES TO ALL CONTRACTS PLEASE CREDIT ACCEPTANCE STOP CLOSING OUT COMPLIANT, AND STOP LYING TO THE CFPB BECAUSE OF YOUR BIG NAME!! YOUR NOT INVESTIGATING ANYTHING YOU CONTINUE TO Wow cause a racketeering on my credit report. As you know under no circumstances is money supposed to be mix with a credit transaction please explain as to why this doesnt apply to the contract.
|
| 12/12/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Credit Acceptance Corporation added and Auto debt to my credit report report as a collection in the Amount of {$6000.00}. I have no knowledge/responsibility of this account and never received any letters/statements detailing charges or phone calls. In XXXX of XXXX Credit Acceptance Corporation changed the account status from a closed collection account to an open account status and changed the payment information after I disputed not having any knowledge of the account and attempted to verify the debt. They started reporting late payments every month from XX/XX/XXXX. The payment histories they added have drastic differences between each of the credit bureau reports when I have never paid on the account. I sent them a final demand letter on XX/XX/XXXX to send me information to verify the debt. They will not respond to my request.
|
| 04/16/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
This is going to be kinda vague. I do have XXXX and XXXX. I have a big problem with the financial company I'm using due to my XXXX. To ask simple generic questions is talking over an hour. Before I got coupon book I asked once I make payment if I wanted to pay extra what would I do. I could never get an answer because of protocol. I've asked for help understanding things an they seem not to be able to stay on subjest. I call to set up auto pay and they refused to help me because they wanted me to make a payment first. The account wasn't past due. With my XXXX I usually have to practice how I want to do! Hi ngs if you make me change it won't work.
I've even had staff make comments about my XXXX. One person stated she knew someone with XXXX and based on that determined I didn't need help that I was just wanting to cause trouble.
|
| 08/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I Sent a Identity theft alfadavit form to XXXX, XXXX, and XXXX on XX/XX/2023. Listing the following accounts as identity theft : Credit Acceptance Account # XXXX XXXXXXXX XXXX Account # XXXX XXXX Account # XXXX XXXX XXXX XXXX Account # XXXXXXXX XXXX XXXX XXXX Account # XXXX XXXX XXXX XXXX XXXX Account # XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX Account # XXXX XXXX XXXXXXXX XXXX XXXX. Account # XXXXXXXX XXXX XXXX XXXX Account # XXXX This now my second time sending in a identity theft alfadavit disputing these accounts There is an attachment for XXXX XXXX XXXX XXXX Account XXXX XXXX showing they were ceasing the collection for the debt and removing it from all bureaus and have not yet.
I have also seperately online disputed these accounts as well with XXXX and XXXX and XXXX but they keep coming back fromt the creditor as verifed.
|
| 02/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I have an auto loan with Credit Acceptance that was approved in XX/XX/XXXX. I was making payments, and fell behind when the Covid hit and the community was, and still is on a stay at home mandate. The main concern is that I feel that the payment, interest rate isn't accurate. Maybe my interest rate isn't correct? There was an error on the odometer also when I initially purchased the vehicle. The Credit Acceptance was sending me letters for non-payment, even during covid, to pay the balance in full, then suddenly they wanted to settle for {$5000.00} I believe in XXXX, and at the beginning of XXXX they sent me a settlement letter that they would settle the debt for a little over {$6200.00}, reporting to the Credit Bureaus as settlement plaid less than full. The total payoff balance is {$33000.00} and the car is a XXXX XXXX XXXX.
|
| 07/11/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I financed a truck with my now ex-husband. In my divorce I received the vehicle and was making timely payments until I lost my job. The finance company came and got the vehicle. I paid what I was behind to get the truck back. After picking it up I discovered that the transmission had been destroyed in the towing process and would cost me nearly {$4000.00} to repair. The finance company and towing company refused to help me resolve the issue and I sent the truck back. The finance company now says I owe more than I originally financed, claims to have sold the vehicle but refuses to provide me with documents showing in detail what it was sold for and what I owe. They call me and harass me every day and still refuse to provide me with documentation, even though it has been nearly a year since they originally picked up the vehicle.
|
| 11/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XX/XX/XXXX the primary on the car loan reached out to Credit acceptance to have a payment plan set up due to a financial hardship. They agreed to the payment plan, and we asked if it would affect the credit which we were told no it would not. I as the co-signer have been monitoring my credit report since XXXX when I got a notification the account went to delinquency. I filed a report with them that this was incorrect not only were we told that it would not affect my credit but also the amount owed. When myself as the cosigner saw the delinquency, I went ahead and paid it fully the total amount was XXXX and some change on the credit report they reported it as XXXX. Which is fully incorrect information. When i filed with Credit Acceptance they claim it is fully correct to report the false information along with a delinquency
|
| 01/16/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The company lied in their statement my vehicle had engine failure that was never fixed XXXX XXXX will tell you that now credit acceptance is sitting on my credit stating that I owe them XXXX for a vehicle that they sold with a bad engine I didn't even drive the car for 6 months I'm sitting here with paperwork that they'll settle with me for {$2000.00} that's the amount I put down to get the car off the lot because I requested my money back or to be put in another vehicle with the same contract. At this time I want credit acceptance removed I'm on XXXX I need transportation and I feel like they totally took advantage of my situation. And currently they're the reason that I can't get a vehicle loan. I applied for a loan they told the new car dealership they'll give me a loan if I put {$8000.00} down I want them off my credit.
|
| 02/03/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I've submitted documetation to XXXX and Credit Acceptance in Michigan. I RETURNED a uses fault vehicle to XXXX XXXX in XXXX NJ and I called Credit Acceptance and indicated that I returned the vehicle and was advised to write a letter indicating cancellation of the loan. I did that and now Credit Acceptance is destroying my credit report in which is destroying my livelihood. XXXX is siding with the company and does nothing for consumers ... I have written to the ATTORNEY general in Michigan to speak of the FRAUDELENT activities if the loan company CREDIT Acceptance ... I want this negative item removed from my credit report..if the loan is cancelled why is this information showing up as negative on my report ... I was lied to by the dealership who is working with no good banks, please help me remove rhis item from my report
|
| 03/19/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
On XX/XX/XXXX Credit Acceptance received a certified letter requesting debt validation. Credit Acceptance responded by sending me documentation related to the vehicle I purchased. The provided information reflected the car was auctioned off & that I owed a balance of {$5400.00}. On XX/XX/XXXX Credit Acceptance received a XXXX certified letter from me stating that the XXXX XXXX XXXX XXXX XXXX XXXX ) was auctioned off WITHOUT a Content of Notice being provided which is required by the lender to notify the consumer of the intent to sell, the cost to redeem or reinstate the loan. Failure to do so is a violation of Texas Business & Commercial Code Sections 9.613 & 9.614. I requested Credit Acceptance to respond to my XXXX written request within 15 days. As of XX/XX/XXXX Credit Acceptance has not responded to my written requests.
|
| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have tried to have this account corrected multiple times even previously filing a complaint with the CFPB. This account was set to be removed from my credit report as of this year as it had been reporting past due payments since XX/XX/2015. This past month the payment history was updated to remove those past due payments to allow the account to remain on my credit report for more than 7 years. This is an unfair abusive and deceptive act. I am done dealing with Credit Acceptance and their continued practices and I am ready to file legal action against them. This account went into default over 7 years ago and needs to be removed from my credit report. Additionally, the last payment received on the account is not accurate as it was not the last voluntary payment made. The last payment on this account made by me was in 2015.
|
| 06/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
They are not trying to repossess yet. On Friday, XX/XX/XXXX the vehicle broke down on the side of a major highway. I was forced to pay {$250.00} in towing fees and another {$100.00} for a mechanic. This put me at not having enough money to pay my car note. Credit Acceptance Corp XXXX XXXX, MI who is my finance company was immediately called on Friday to tell them what happened and the situation. I told them I had to get ahold of my father-in-law to see about getting help and that as soon as I was assured that I would have help that I would get in touch with them by Friday, XX/XX/XXXX. XXXX week! Since that phone call they called me twice on XX/XX/XXXX, twice on XX/XX/XXXX, 3 times XX/XX/XXXX, and so far this morning, XX/XX/XXXX at XXXX ; XXXX they have called me 4 times and texted me. This is pure harrassment! Please help!
|
| 02/07/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Credit Acceptance Corporation at : XXXX XXXX XXXX, XXXX, MI XXXX has reported a negative claim on my credit profile, demanding two separate payments of {$11000.00} and {$5700.00} for an auto loan that I do not owe the company, as I've no prior nor existing account with the company.
I've steadily worked very hard to on my credit ove the past three years, living in an unbearable one motel room with my family of four in order to finally purchase a home at the end of XXXX, 2021 so that my family and I can begin to experience life with dignity again, particularly in the interest of my XXXX XXXX, fantastic XXXX. But Credit Acceptance erroneous claim on my credit profile have now reduced my scores about 90 points each, halting my ability to forge forward as I've planned. I can not let anyone try to defeat my hopes and dreams.
|
| 11/11/2020 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I called the finance company on Saturday had a payment due but wanted to know why my vehicle was reported a repo. I told the rep i did not want to make the payment until someone could help fix my account she was rude and never listened to what i had to say. I called back on Monday and asked to speak to a supervisor and was transferred to 3 different reps. Not one accept the last supervisor listened. I agreed with her to make bi weekly payments starting on the XXXX for XXXX and on the XXXX XXXX. She also sent me my payment history a first in 3 years.
Today i recieved a call from a rep at XXXX asking me about a payment i tried to explain that i spoke with a supervisor on Mondaydid n't get anywhere i am very frustrated with this crooked finance company that has just been sued in Mass and Michigan for there illegal practices.
|
| 06/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Purchased a XXXX used vehicle from XXXX XXXX of XXXX XXXX XXXX, in Arkansas. On XX/XX/XXXX. I was really desperate to purchase another vehicle because my current one ( XXXX XXXX XXXX ) at the time was breaking down. I was only receiving an XXXX XXXX check monthly and didnt know alot about financing, interest rate, APR and got fast talked into buying a used car with XXXX miles bad tires and axles for {$27000.00} dollars. I am involved in what I believe is called 'The Rule of XXXX ' a Debt Trap. The Rule of XXXX which is a financing method that allocates pre-calculated interest charges that favor the lender over the borrower. This financing practice is highly controversial and in XXXX, was outlawed in the United States for loans longer than 61 months. Well I was financed for 63 months using this same pre calculated method.
|
| 05/30/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ACCOUNT NUM FOR CONTRACT WAS WRIITEN AS OFXX/XX/XXXX THE INTEREST RATE WAS 25 % ON THE 3YR INSTALLMENT LOAN XXXX FOR 36 MONTHS ALSO HAD GAP INSURANCE THREW THE COMPANY CREDIT ACCEPTANCE COORPARTION PUT A TOTAL {$5000.00} DOWN THE VEHCILE WAS AXX/XX/XXXXXXXX WITH XXXXMILS ON THE VEHCILE WE WAS ALSO FROM CAC TOLD US AT THE TIME IF ANYTHING WAS TO HAPPEN TO VEHCILE WITH IN THE 3YRS OV BEING TOTAL THE COMPANY GAP WOULD GIVE US THE FULL PRICE OV WHATEVER THE DAMGES. THE GAP INS WAS SECONDARY INS. FAR AS THE CURRENT INS IF OUR CAR INS DID NOT COVER .THE XX/XX/XXXX XXXX PRICED AT XXXX $ THE END OV THE CONTRACT ME AND CONSIGNER WOULD PAY XXXX AFTER EVERYTHING WAS PAID TOTALLY CREDIT ACCEPTANCE COORPRATE OFFICE IS LOCATED IN XXXX MICHIGAN PH # XXXX FOR THE CUSTOMER SERVICE DEPARTMENT
|
| 12/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
THIS IS NOT A DUPLICATE COMPLAINT! I have disputed the inaccurate payment history being furnished by XXXX XXXX. there is over two years of inaccurate payment history with 12 months of consecutive furnishings of the account being closed. Then after that 10 months of consecutive furnishings of the account being 120 days later. Finally, the company furnished 1 final month of the account being negative. I have reached out to XXXX XXXX customer service and was told, " There is nothing we can do ''. The payment history being furnished on this account is a violation of my rights to a FAIR AND ACCURATE credit report. This compliant has been submitted and close twice without this company looking into the problem.
My wife is supporting me in handling this information and is able to speak on my behalf her name is XXXX XXXX XXXX
|
| 08/14/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have an auto loan with Credit Acceptance a second chance finance company. I get harassing phone calls from them every month. They call the day after the loan is due and I tell them that I will pay this loan on the XXXX Friday of every month. Then the turn right back around and call me every day. I mean every day to ask what day I will be paying the loan and can I borrow the money from someone. That's disrespectful especially to someone whose told you what day the payment is going to be made on. Also, it's just plain old rude as heck.
I have even asked if they could move my due date closer to the XXXX Friday of the month so I don't have to go thru this with them. Please help me get some relief from this creditor. I have never been harassed like this before. I pay my bills and I have a set order everyone gets paid in.
|
| 04/26/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
Servicemember |
|
I had a auto loan through Credit Acceptance. In XXXX I totaled my car. In about a month, XXXX and XXXX XXXX XXXX XXXX paid off the loan in full. I have all documents proof. But credit acceptance refused to close my account and stop charging me monthly car payments $ XXXX. They charged me for 2 additional months after the car was paid off. I called them constantly begging them to stop, but they dragged it out as long as they could. Now I have a {$650.00} balance that is the worst thing on my credit report. It's the only negative thing on my report and is preventing me from getting another car. I've tried to dispute this with the credit acceptance company as well as all 3 credit bureaus and have gotten nowhere. I've been fighting this for months and it's completely holding up my life still. I shouldn't have to pay this.
|
| 12/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The fair market value of this vehicle that I purchased through Credit Acceptance Corporation was met and now they are demanding thousands of dollars in interest. I had lost my job and the original loan was at a higher than legal amount interest rate which caused me to release the vehicle back to them voluntarily. I was garnished and met the initial amount of garnishment and now have to pay thousands more in interest. I was never allowed to appear in court due to never receiving court documentation at correct addresses. The amounts of monies paid, car sold at auction, fair market value and now interest owed on top of interest paid is not matching up. Credit Acceptance Corporation did to me what they did to citizens in Massachusetts, which won a lawsuit against them. I dont live in Massachusetts but am a victim as well.
|
| 02/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX I purchased a vehicle with financing through Credit Acceptance Corporation, but the only way they would finance is if I also purchased a warranty for almost as much as the car. Made payments on time for over a year, then the engine overheated and it blew. Warranty refused to pay. Gave the car back in XX/XX/XXXX.
* As of XX/XX/XXXX, account listed as CLOSED : written off/collection.
* Then on XX/XX/XXXX, account changes to OPEN : past due 180 days, no payment since XXXX Credit score drops 100 pts.
*On XXXX XXXX, account says OPEN : Affected by natural or declared disaster.
Score rises 83 pts.
* On XX/XX/XXXX, account say OPEN : Remark removed. Down 100 pts again,.
I've disputed 3 times with no results. This is malicious, confusing and frankly, childish.
I am retaining an attorney if this continues.
|
| 06/09/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In XXXX my car repossessed and the law office of XXXX, XXXX and XXXX took over the loan. I set up a payment plan of XXXX a month and I have never missed a payment as it is directly withdrawn. In XX/XX/XXXX I called to offer a settlement, they said I owed XXXX, I offered XXXX to settle. I was told that they would get back to me and I didn't hear anything from them. I still remained making payments. Then in XXXX of XXXX I called to make another settlement offer and they told me that I owed XXXX. I asked how that could be when the last time I called I owed less and it was showing my balance go down on the credit apps that I have, XXXX and XXXX XXXX. They told me that those apps don't show the correct information. But that still does not make up for the fact that my balance hasn't gone down and I've been making payments.
|
| 06/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I was initially filed a complaint in XX/XX/2021, Credit Acceptance responded that my balance was accurate. I have been paying {$200.00} every 2 weeks my remaining balance is {$130.00}, when I made this agreement Credit Acceptance stated they would stop collection which they have not, I never ask to be put on COVID-19 protection because I was paying {$200.00} every 2 weeks. Every month Credit Acceptance reports to the credit bureaus this is not right because I kept my promise to pay bi-weekly. The reporting is also not correct it shows a balance of over {$2000.00} which is not correct I'm attaching my payment ledger, also the last report stated Credit Acceptance sole my account to someone and they are putting in the reports monthly again which is not correct, I have and continue to communicate with Credit Acceptance.
|
| 04/14/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Struggling to pay your loan
|
|
Web |
Servicemember |
|
I've never been late on my auto loan with Credit Acceptance. My husband was recently laid off due to XXXX and my hours reduced at my job. I contacted Credit Acceptance to see if they could defer my loan for 2 months until we get back to normal. I spoke wtih XXXX at Credit Acceptance. She was very rude and unwilling to offer any solutions to defer or make payment arrangements. She stated they are not offering those options and that we had to pay something on the loan anyway. She also stated that they would still report to the agencies that the account is late and that the credit agencies would be responsible for updating the account on your credit report. This company is not willing to assist any customers during this hardship.
My account information is as follows : Credit Acceptance XXXX XXXX Account Number : XXXX
|
| 08/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I spoke with Credit Acceptance after remaining balance was due after total vehicle loss. They worked out a monthly payment plan to be paid until paid in full. Payments of {$250.00} have been made each month since the agreement and the company still reported my account as delinquent. They informed me it didnt matter that I had an agreement to pay monthly and have been making my payments on time every month, that its still considered delinquent and Im in default. I have made four payments of {$250.00} since XXXX of this year ( 2018 ) with no issues or reporting to the credit agency. I did call to discuss this matter as to why they reported me and they told me they have the right to report me even though we agreed on a payment arrangement because I have not paid them in full and I am not paying them interest no longer.
|
| 04/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Pressured sales tactics with affiliated Car dealer with Credit acceptance, harassing phone calls had to change phone # .I requested proof of original documents of alleged signature signing and terms, I never received the documents or proof of car insurance or accurate proof of residence, no proof of proper interest rates and original documents that I requested in filing this complaint.I wasn't given an option not to receive harassing calls before this complaint, I was not given the option to switch vehicles when vehicle problems were addressed a day after purchase which lead to the vehicle breaking down in 2018, I demand History Removal from all three Credit Bureaus with inaccurate information unless there are proven alleged acts, I request a 1099-C for permanent removal of Credit acceptance from all credit Bureaus
|
| 12/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
I started a dispute with Credit Acceptance because I was treated unfairly for buying a car that was literally in the junkyard within a month after buying it. The dealership refused to give me another vehicle.
The lending company ( Credit Acceptance ) refused to repossess a junk car. I tried to take the lending company to court and they refused the summons.
Everything in life is not about money. The human factor of being deceived in the sale, and the expectation that I should pay for a junked car is unacceptable.
In America, when you buy something that's broken, you take it back to the seller and get your money back, or have the item replaced.
This is a Punitive action against me, solely for the purpose of ruining my life. When money means more than honesty, the ethics involved are lacking. That is called greed.
|
| 06/19/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
My name is XXXX XXXX and I am a Identity theft victim dated back to XXXX. My License, passport, social security card and checkbook was stolen from one of my XXXX. I have tried SEVRAL times to dispute these items as the information in incorrect, my spelling of my name, wrong address and incorrect license numbers. There is a auto loan in my name dated back to XX/XX/XXXX Credit Acceptance Corp XXXX XXXX XXXX, XXXX mi, 48086-account number on credit report is # XXXX. I have requested the original documents over and over. With no results only harming calls, they got my number from when I initially called to inquire why they were on my report. Ive disputed and this debt is still there. Please help. I have my police report # XXXX with XXXX police dept. I also file an Identity theft report in early XXXX with the FTC # XXXX
|
| 01/26/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Can't contact lender or servicer
|
|
Web |
|
|
On XX/XX/XXXX I was influenced into finance two vehicles from a dealership, after contract was made, weeks later they asked for more money down to release my licenses plates and registration, had to called the police to force dealership to give them to me. Following month XX/XX/XXXX the state started mailing about taxes due and registration fees which were over {$2000.00} per vehicles. Went on back and forth trying to keep up with all of the ridiculous payments, Ive been so stressed, overwhelmed, XXXX and even XXXX because everything Ive been working on financially has quickly destroy. Continue to get mails from the state about suspending my license, my credit drop drastically. Is now XX/XX/XXXX and the bank has informed that the dealership is no longer in business. They have been prolonging a settlement with me.
|
| 03/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/2020 I traded my vehicle and the dealership over paid credit acceptance by {$630.00} and they also owe me for {$1500.00} for gap insurance and {$1400.00} for my warranty. We have contacted them several times and they refuse to give us back our money. Straight out said they were keeping it and will not explain why. They said they would give us {$7.00}. This is fraudulent and I want my money back.
They lied about the amount on the check they received from XXXX XXXX XXXX sales for the pay off. XXXX XXXX sent a check for {$15000.00} and Credit Acceptance admitted the pay off was {$14000.00}. They put it on the account like they didnt get the overpayment of {$630.00} put there is a paper trail at the dealership that says different. Also they admit they owe for gap insurance refund and refuse to give it back.
|
| 07/19/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I had autopay set up on my account with my Bussiness XXXX XXXX and credit acceptance new policy said it no longer take Bussiness card payments of XX/XX/2020 which I wasnt aware of so there for my payments wasnt being made I called in XXXX to pay the account in full and still wasnt told my Payments was late or anything I recently check my credit report and sees they put I missed 6 months of payments back to back which was false I try contacting them serval times finally spoke to someone who said just fill out the dispute form and put covoid 19 and we will remove the late payments lies lies lies my account is paided in full XXXX XXXX years early and they wasnt please and not tryna make me pay by reporting it to all three credit bureaus which is not my fault at all i tryed working with them and all still nothing Smh
|
| 07/10/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Family income changed during the pandemic due to job losses and wasnt able to afford vehicle payments. Before this happened payments were on time.I informed credit acceptance I can not afford vehicle due to this. They refused to let me relinquish it. It took over a year for them to finally repossess it., sold the vehicle and now are attempting to sue me for the remaining balance. I denied this due to me informing them I can not afford. I wasnt the only person that suffered during the pandemic. They are during for XXXX they also offered an settlement amount of XXXX by XX/XX/XXXX but proceeded to serve me papers for court.the documents I was served says I failed to object to the amount owed which is false. They are attempting to push me into a debt I can not afford. I wasnt the only person affected by the pandemic.
|
| 12/02/2022 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
In 2019 I had a consumer credit transaction with XXXX XXXX in XXXX MI and signed an agreement a retail installment contract thats I received without the proper disclosures under truth and lending I was violated and even paid a down payment of XXXX since Ive grown and am now aware and exercising my rights as a consumer Ive spent over XXXX of my hard earned money with this Corp thats more then the XXXX charge itself I have sent credit acceptance a debt validation letter with a dispute letter on XX/XX/XXXX they sent a letter back saying every thing was accurate and there will be no deletions I also an affidavit of truth with exhibits through certified mail I am now awaiting for them to verify the debt and rebuttal my affidavit Ive also sent in a cease and desist Ive recently sent out a billing error dispute letter
|
| 06/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
When I purchased my car the only information that I was shown was the monthly payment. My monthly payment is XXXX, {$350.00} is going to pay the interest. My interest rate is 16.8 %. I have made 7 on time payments since purchasing my car and no one will refinance the car due to the loan amount of XXXX and the worth of the car being XXXX. I have contacted XXXX XXXX and they will not renegotiate or refinance the car loan. When the loan was proposed to me I was told this was the only company who would finance me and I had a co-signer. I was not shown the interest rate and only asked what amount I wanted to pay monthly. I told the dealer that since my rent was XXXX my car payment should be half of that. I was also told by the dealer that the car, a 2019 XXXX XXXX was the only car on the lot I could be financed for.
|
| 04/03/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit Acceptance Corporation is reporting a balance of {$6100.00} to the credit bureau and collection agency for my repossessed XXXX XXXX XXXX, which had several recalls.
I made XXXX payments of {$310.00} equalling :. {$5200.00} Down payment : {$600.00} auction sale {$4600.00} Fee.
Warranty. {$1500.00} {$150.00} Totaling : {$11000.00} XXXX XXXX sold the XXXX XXXX for {$10000.00} after downpaynent.
XXXX credited my account for {$1200.00} service warranty fee.
Total finance by XXXX was {$12000.00}, not {$12000.00} as XXXX stated to the credit bureaus.
XXXX states that the deficiency balance is {$6100.00}.
XX/XX/XXXX payment failed XXXX system.
I had sufficient funds in my bank accountbto cover XXXX payment.
My XXXX XXXX XXXX was repossessed : XX/XX/XXXX or before.
With " Not one missed payment ''
|
| 04/12/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
|
The company Credit Acceptance is illegally using my information and incorrect info on my credit profile that is impacting my score. They have a car loan placed on my profile that they have changed the price on multiple times but never corrected the information on my profile that has been proven on both ends as incorrect. Legally the debt collector/collectors must update the correct info or remove the account if it isnt. It has been over 2 years the account has not been updated with the correct information. Also the company illegally repossessed my vehicle for the 2nd time and still have yet managed to update that the property they in fact sold at a auction and ( sent no paperwork ), and continues to show a negative balance for property they have and continues to only up date a negative price they claim i owe.
|
| 03/25/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Yes I had a car loan but 3 to 6 months into my car payments the transmission was going out, I call and explain this, so I couldn't afford to fix it and make payments when I just got it, long story short I turn the car back n and that was 6 years ago. Didn't know much about car loan or credit until now. They sold the car and still have the full balance on my credit report. I did not know until now that I am responsible for the outstanding balance if there is one. So from 6 years until now the account is still open and reporting as late payments. XXXX has I made 0 payments on time and XXXX has I made 65 % payments on time. We both know all parties have to have the same thing this is inaccurate information on my credit report with payments making my credit report go downhill further I need help with this please
|
| 12/01/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
Servicemember |
|
This vehicle was sold in a lien sale approved by the creditor. They were notified in 2018 of the sale of the vehicle. They continue to leave the account open, they wont update the value of the vehicle since its sale.
This account has not been in collections or repossessed since its sale. They are reporting a car on my credit that should no longer be considered an open loan. The car was towed by the city while my spouse at the time was XXXX. He attempted to put in a request to have the loan XXXX due to his XXXX. They did not respond, they offered a settlement but why would we settle on a car they signed off on selling. The tow company received approval from them to sell the vehicle. They have failed to update the accurate value of the loan since the sale Ive made several attempts to have the status updated.
|
| 07/24/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit acceptance corporation fraudulently misrepresented the loan that was allegedly financed by the company as a loan to the Buyer when in-fact it was a loan to the Dealership that they have employed unfair and deceptive practices to get the Buyer to pay the Dealership Loan through collections. Credit Acceptance corporation knows that it is a Lender to the Dealership but would have the Buyer believe it weren't so. The alleged amount financed is not True statement under Truth in Lending but rather they only pay 43 % of the alleged amount financed to maximize economic profits. The reason Credit Acceptance Corporation does this is because they only expect to collect 64 % of the alleged amount financed which is nothing more than the loan that they made to the Dealership for the rights to service the contracts.
|
| 04/22/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My vehicle was hit in 2016 and totaled, my insurance told me they would handle it all. I never received a call, email or letter in the mail of the difference of my balance not being paid by my insurance. The only way I knew I owed {$1000.00} is because I paid to view my credit report. I called Credit Acceptance today to see what I could do to resolve the balance of {$1000.00} that they submitted to my credit report and they told me I owed over {$1700.00} to them because they are still accruing interest at 19 % since 2016. I asked why my credit report doesn't reflect this difference and the rep couldn't give me an answer. I asked to be transfer to a supervisor but I was told he was on another phone call. I don't think what they are doing is fair or legal since they have sent the balance to collections already
|
| 05/18/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I went in to purchase a car that was on XXXX XXXX website for XXXX after paperwork was all done they charged XXXX for the car on XX/XX/24 before signing any paperwork I asked the dealer was the XXXX is what I was paying for the car the dealer assured me that I wasn't and said look at the sales contract which stated it was aroundXXXX. I received my paper from credit acceptance and it showed that I had a balance of XXXX. I contacted credit acceptance they advised me the dealer is the one that did contract and to contact them. I went back to the dealer and told them the ordeal and one of the dealers stated " I did not make u buy this car nor I did not show u this car ''. Basically saying they don't care they have thier money. So now I'm stuck in a 60 mos lease paying XXXX for a XXXX dollar car. This is obsurb.
|
| 10/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Contacted company about an auto loan showing in my name that is fraudulent. I did not open this auto loan. Auto loan agency stated I needed a police report, my signature on a piece of paper five times, copy of social security card and drivers license. I dont feel comfortable sending a copy of the last three items in that list. I sent them instead my FTC report along with only a copy of my drivers license and a personal bill to compare against on my drivers license address. Credit Acceptance is based out of Michigan according to the website and this loan was opened in XXXX XXXX they informed me when I live in Wisconsin. These dont add up and should have been a red flag when it tried to be opened. I also had a credit freeze through XXXX and XXXX at the time this was opened and they still opened the account.
|
| 03/29/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This loan did not represent the fees, charges tacted on. This is violating me as a consumer I have complained several times I am suppose to be provided proof of what was done to the repossessed vehicle, I am suppose to be shown how {$3000.00} have been added to my deficiency balance. This company was Sued in another state for the same behaviors. This loan was not honorable the vehicle was no good after driven from the lot I was forced in this car by the dealership, its not the first of the lending hearing of this I was not allowed to use my warranty when car broke down a week later. The company needs to pull all calls made to lender I was told nothing could be done. The car wasnt worth sell which is why it was dismantled. Ive attached the most recent lawsuit in which I am a victim of this company as well.
|
| 06/10/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My name is XXXX XXXX. In XXXX, me and my brother took a loan out for a car for my Mother. In XXXX, the car was totaled. After the insurance paid off part of the amount, Credit Acceptance said there was a balance of {$1000.00} on the account. In XXXX of this year, during this pandemic, Credit Acceptance put {$330.00} in interest on the account and placed two missed payments on it. When I contacted them to find out why, they said someone contacted them and agreed to make a {$600.00} payment and did not follow through. I spoke with my brother and he also did not call them. I did not contact this company and make any agreement with them. Apparently, they have been sharing my information with others without my consent. They also have been sharing information with varies family members in regards to my account.
|
| 02/07/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I was sold a vehicle that stop running and required a lot of maintenance after a few months. When approved I was advise nothing was wrong with the vehicle, also the inspection was up to date. I constantly tried returning the vehicle but no luck. I was advised by Credit Acceptance Corp that if I did a voluntary repo they would have someone come get the vehicle, resell it, and not report it to any credit bureaus. This voluntary repo is being reported to all 3 CRAs and the information being reported in inaccurate. There are also 2 tradelines on my reports for this account and both are reporting different, and inaccurate information. I also disputed, and sent 2 dept validation letters and received no response. It has been passed 30 days and by law this debt must be removed, or addition action will be taken.
|
| 02/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Every since I got the vehicle it had been nothing but troubletrouble needing it to be fixed because the warranty on it was only 60 days.after that I was on my ownthings started to get a bit slow for me income wise and I fell back on my payments which led to the company repossessing the vehicle twice.to get the vehicle back I had to pay high fee which did not go towards the amount that I owed, when I asked they said the payment was the repo fee and I still had to pay what I owed.also on my credit it says my the vehicle is repossessed and left a negative reviewAlso I feel like I was ripped of by this company that gave me a bad used car with bad parts and high payments.not to mention the harassment for payment because they call me nonstop right through..day and night back to back which cause me to stress.
|
| 12/07/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I declare under penalty of perjury ( under the law of the united states.if executed outside of the united states ) that the foregoing is true and correct to the best of my knowledge further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C 1001. Additionally. These misstatements are punishable as perjury under 18 U.S.U 1621. This found within my credit are not related to any transaction that I made I am alleging that a person or company-without my authorization -used my personal identifying information to apply for goods, services, or money, and was successful in creating some accounts.All is being investigated by the FTC
|
| 12/02/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
Credit Acceptance Corp reported a vehicle repossession to my credit report in XX/XX/XXXX. The company is claiming {$4400.00} is due on the account. I have requested to the company documentation including ( 1 ) a signed agreement with the dealer, ( 2 ) the original bill of sale of the vehicle ( 3 ) a bill of sale following the repossession of the vehicle and subsequent sale of repossessed vehicle ( 4 ) Any documentation pertaining to the purchase of the vehicle and its its repossession. These requests were made to Credit Acceptance on XX/XX/XXXX. When requested, the company claimed to possess the required documentation but has yet to send them via certified mail. The reported items were disputed with the credit reporting agencies on XX/XX/XXXX.
Credit Acceptance has not contacted me with any requests.
|
| 10/20/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX Michigan Numbers calling from XXXX XXXX I have gotten repeated calls from this auto loan creditor, the calls I ignore and they will call from a different number sometimes within an hour early morning hours, late in the evening, all weekend. I blocked the numbers they just will call from a different number.
The car was voluntary repossession back in XXXX they came and got the car, sold it, and still reporting missed payments on my credit report and not the correct amount owed.
It is harrassing and inconvenient, they leave voice messages.
I am attaching my call history with those numbers some I don't know because if it is blocked or or my phone service recognized the vendor it show up as a scam call that don't show me a phone number.
Thanks
|
| 03/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have contacted XXXX XXXX XXXX ( inquiry XX/XX/XXXX ), Credit Acceptance ( XX/XX/XXXX ), and XXXX XXXX XXXX XXXX ( XX/XX/XXXX ). I let each of these companies know that I did not recognize the inquiries that THEY placed on my credit report. I asked each company to provide me with a written consent from me indicating that I agreed to the credit inquiry. After several hours on the phone getting nowhere with each of these companies and getting the runaround, I decided to send a formal letter to them ( each letter is attached ). I have found that most of the companies that are reporting information out on my credit report are receiving their " inquiry '' from a 3rd party and are not the actual furnisher of the data. This fact makes it even more imperative to see the written approval with my signature.
|
| 11/01/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
NOW THAT MY HUSBAND AND I ARE IN THE PROCESSES OF FILING A VERY LARGE LAEWSUIT AGAINST XXXX XXXX XXXXXXXX XXXX XXXX, XXXX, AND XXXXXXXX XXXX XXXX FOR BREACH OF CONTRACT THE BANK HAS ACTUALLY STARTED TO CALL MY HOME TO COLLECT DEBTS. I HAVE NO CLUE HOW THERE DEBT COLLECTION OFFCIE GOT THE PERSONAL XXXX NUMBER THAT THEY WERE TOLD EXPLICIUTALLY NEVER TO CALL.
THEY CALLED MULTIPLE TIMES BEFORE I9 AM ONE CALL WAS MADE AT XXXX. WE WILL BE FILING A SEPERATE LAWSUIT FOR PRIVACY LAWS AND MAKING CALLS OUTSIDE THE LAGAL HOURS AND HARASING MY FAMILY TO PAY A FRAUDLENT LOAN. WE ARE SUEING YOU FOR A FULL REFUND FOR THE LOAN. IF MY HPONE SHOWS ANOTHER CALL FROM YOUR OFFICE OTHER THEN TO RECTIFY THE FRAUD YOU HAVE COMMITED WE WILL BE FILING AN ENTIRLY SPERATE LAWSUIT FOR THOSE LAWS WHICH YOU CONTINUE TO VILOLATE.
|
| 11/15/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I purchased a used vehicle at XXXX autos XXXX XXXX it was a XXXX XXXX XXXX Ex about XXXX miles on it. The actual price was {$2000.00} after everything it came to {$6100.00} i thought that was a bit much but i really needed a car i was working 2 jobs at that time i was making my payments on time never missed one payment then the car keep giving me problems i spent about XXXX on repairs from the day i brought the car it was in and out of the shop i even try to return the car the dealer said i could n't so eventually the car broke down barely last me 4 months so i told them to come get their piece of garbage because im not wasting another dime he told me if i did n't make the payments he will take me to court ive been waiting ever since but because of that its effecting my credit very bad. Please help.
|
| 09/28/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
All constitutional rights invoked none waived. I XXXX XXXX XXXX entered into a consumer credit transaction with XXXX XXXX XXXX XXXX on XX/XX/2018. During this consumer credit transaction a finance charge was involved. 15 USC defines a finance charge as the sum of all charges in a consumer credit transaction. The finance charge does not include cash but XXXX XXXX XXXX XXXX took cash. The finance charge is suppose to include insurance, but XXXX XXXX XXXX XXXX charged me insurance seperately. XXXX XXXX XXXX XXXX willfully and knowingly failed to provide/ disclose information under the provisions of 15 USC 1601. All documents have been sent to XXXX XXXX XXXX XXXX and a copy has been sent to Consumer Financial Protection Bureau. All documents sent by mail have been notarized and signed by the consumer.
|
| 01/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I most recently spoke to a representative from credit acceptance on XX/XX/2020. She confirmed that my initial past due balance was about {$3200.00} but could not explain how it has gone up to over {$4000.00} since then even after agreeing to pay more each month to reduce that amount. My account still shows as either XXXX or XXXX depending on who's reporting and none of the payment history is consistent across the 3 major bureaus. Even if I was 180 days past due my balance at worst with late fees would be around {$2600.00}. Its likely the total balance owed is incorrect as well because of this. It almost as if there are hidden fees or interest being added that was never discussed with me because my payments are not improving the past due status and this is affecting my credit more than it should be.
|
| 12/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with a trade-in
|
|
Web |
|
|
Well i have a vehicle finance through Credit acceptance and i have owned it for 1 year now and im looking to get something newer now because they approve me with such a low credit score at the time it was only opportunity i had they offered a bumper to bumper and drive warranty come to find it like a XXXX option that added i didi have any clue and the vehicle is approximately XXXX from being uncovered on warrantys. Just recently i have got 2 quotes on truck for a trade in and be getting turned away because of who the truck financed through and 1 dealer specifically sat me down and told me everything about what going on and how Credit acceptance Corp Finessed all there customers out of credit and vehicle cause i basically cant sell it, I still owe XXXX for a XXXX XXXX XXXX XXXXXXXX with XXXX miles.
|
| 09/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I bought a used XX/XX/XXXXXXXX XXXX on XXXX XXXX. From XXXX XXXX. Financed through Credit Acceptance. The Dealer added extra charges that I did not approve. The Dealer had me sign all paperwork on his Desktop computer. He did not print them and go over them. He lied and said I had XXXX XXXX which I did not. He did not go over the price of the car or anything. When I looked at the Loan agreement. It says I owe {$22000.00}. Which is outrageous. The Dealer added my downpayment instead of subtracting it. Also, on XXXX XXXX. My car was stolen from right outside my patio. Thank God I got it back. By me not have gap insurance. I paid out {$30000.00} to get it out of impound yard, paid {$170.00} for window. I replaced ignition by myself. I want out of this loan and my downpayment back. Thank for your help
|
| 01/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
fact, I the affiant is aware and have proof that XXXX has and definitely continues to violate my consumer privacy rights. I the affiant during my personal investigation, observed XXXX violations and counting on my consumer credit report. XXXX continues to be in violation of 15 U.S. CODE 1681 ( A ) ( 4 ), 15 U.S. CODE 1681 ( A ) ( 2 ), 15 USC 1692 ( D ) ( 1 ) ( 3 ) 15 USC 1681 ( A ). Even after being informed that the information was in fact incorrect and should not have be placed on there. Due to XXXX willful and gross behavior ; I have been reputedly violated and as a result of XXXX negligence, I have been Injured numerous times. The injuries include but are not limited to being denied credit, My valued reputation has been utterly disgraced and ruined, loss of business income, XXXX, and XXXX XXXX
|
| 07/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have sent 3 dispute letters on the dates below because CREDIT ACCEPTANCE is reporting inaccurately and violating my rights under the FCRA and FDCPA.
This account has been closed since XX/XX/XXXX and it is still reporting as an open account, there are late payments still reporting even after this account has been closed and this account has been illegally re-aged from XX/XX/XXXX to XX/XX/XXXX, so they are reporting old debt as new debt.
On XX/XX/XXXX, I disputed an account reported by CREDIT ACCEPTANCE and I was informed on XX/XX/XXXX that the item was deleted from my XXXX credit report. Now I have discovered that the item has been reinserted on my credit report and I was not notified of the reinsertion in writing within 5 business days.
XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXXXXX XXXX
|
| 02/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/23 I called to get my balance and past due amount and how many days. I was told that I was 12 days late and wouldnt be reported as late if payment of {$300.00} was made on XX/XX/23. On XX/XX/23 I was reported late. Ive called several times and has gotten the run around. They lied like the call would be pulled and that I would get a call back in 24-48 hours on several occasions. On XX/XX/23 I was told that the Credit Department sent paperwork to dispute this matter and as XXXX nothing has been mailed. They give the wrong information purposely to report you late and charge crazy amount of fees. This company was sued in XXXX of this year for the same reasons. This is absolutely ridiculous and due to their company constantly giving the incorrect information my credit score has been affected.
|
| 07/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am writing to delete the following information in my file. The items I need deleted are listed in the report.
I ask that the items be deleted to correct my credit report. These creditors have reached out to me through letters even after cease and desist were told. Also if my information is sold to a collection agency without my consent this should not be reporting on my credit report. It has been more than 30 days since these disputes have been filed. I am unable to attain a home or get any credit because of these inaccuracies on my credit report.
These accounts also were not finance charges. Only finance charges by law should be reflecting on my credit report.
I would also like to receive damages for being homeless because of lack of credit because the bureaus report inaccurate information.
|
| 12/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XXXX XXXX, XXXX, XXXX XXXX add a hard inquiries on my credit reports per XXXX and XXXX. On XXXX XXXX, XXXX, CREDIT ACCEPT CORP/CAC add a hard inquiries on my credit reports per XXXX and XXXX. On XXXX XXXX, XXXX, XXXX add a hard inquiry on my credit report per XXXX.
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 01/14/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Older American |
|
I am a XXXX yr old woman on social security. In 2013 I applied to credit acceptqnce for a car acceptance for a {$10000.00} dollar car loan. I swear I agreed to an 8percent finance fee ; they now claim I owe on an 18 percent loan! They call my phone every 1/2 hour from XXXX till XXXX every day I feel they are a " preditary lending group ''. And they 're preying on seniors & the poor. Are there any other complaints about this company/ And how can I find out about joining in on them? And how can I get this harassment to stop? It is starting to affect my health ( nerves ). I hate to hear my phone ringing Please advise me & warn others of this credit acceptance company I haver already paid what the car cost & am being harassed for the amount they say is finance charges. Thanks for any advice offered.
|
| 01/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American, Servicemember |
|
I made all my truck payment on time since XX/XX/2017. That's when I took out the Loan never Missed I payment till XXXX. I had a death in the Family and could not make the Payment by the due date. I contacted credit acceptance and told the money was not in my checking account for the XXXX XXXX payment. The payment was due on the XX/XX/XXXX but since I had auto payment the payment was moved to the XX/XX/XXXX. I made a double payment on the XX/XX/XXXX, Then on the XX/XX/XXXXcredit acceptance took out of my checking account another Payment for XXXX which is the XXXX payment so if they take the auto payment out on the XX/XX/XXXX of Month for the last 17 Months why would my payment be 30 Days Late if I made the payment on XX/XX/XXXX That is 30 days and they can not call it late till the XX/XX/XXXX.
|
| 11/05/2020 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I co signed on a car in XX/XX/2020 thru XXXX XXXX in XXXX new jersey. I was not shown nor aware of XXXX XXXX XXXX being applied as I was just given a signature pad and asked to sign and was not shown what I was signing. The vehicle was totaled in an accident 2 weeks after purchase. I contacted insurance company who paid credit acceptance XXXX in XX/XX/2020. I then reached out to credit acceptance also XX/XX/2020 they told me my remaining balance was XXXX they agreed to accept XXXX a month toward remaining XXXX, they did at that time offer me XXXX to settle account. I checked my credit report today the reported a late payment on the XXXX however did not change the balance owed. I called them today and questioned the late payment as well as balance and they are telling me I owe them XXXX now.
|
| 02/05/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have new and updated information regarding a complaint that I previously made. I sent CREDIT ACCEPTANCE CORPORATION a cease and desist and it was received on there end on XX/XX/22. I also followed up with an affidavit of truth on XX/XX/22 and it has yet to be rebutted line from line which stands TRUTH by law. I recently received another statement on XX/XX/22 from credit acceptance after I demanded to cease and desist which is a violation. I did not give consent for credit acceptance to contact me which is causing me personal damages. My initial letter for request of validation was sent and received by credit acceptance on XX/XX/XXXX, and there response was beyond the 30days that was given which has prolonged this. I am the original creditor which puts there company in federal violations.
|
| 01/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am filing this complaint for several late payments to my account which occurred during the pandemic. The late payments for XXXX were in XXXX, XXXX, and XXXX. The late payments for XXXX were in XXXX, XXXX, and XXXX. The monthly payment amount was {$590.00}. I made on time payments prior to the pandemic. It was a very difficult time as a single mother with XXXX kids trying to work during the pandemic. The stress and anxiety from the pandemic and also getting XXXX made it very difficult for me to work. I have called Credit Acceptance on many occasions trying to get them to work with me on those late payments and I didn't receive any assistance. The only thing I received were very rude and unconcerned representatives. I would greatly appreciate some type of leniency in these difficult times.
|
| 06/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I COSIGNED FOR A CAR FOR MY SPOUSE WHO FILED BANKRUPTCY, THIS COMPANY REFUSE TO SEND ME ANY STATEMENTS DUE TO HIS BANKRUPTCY THEN CHANGED ACCOUNT TO A INDIVIDUAL ACCOUNT ON MY CREDIT. SO TODAY THEY DECIDE TO REPORT AGAIN UPDATE THE STATUS TO JOINT IN WHICH THEY TOLD ME THEY COULDN'T DO & REPORT THIS ACCOUNT DURING COVID AS 30DAYS TO LATE TO AFFECT MY CREDIT- WHICH WAS PREVIOUSLY UNDER A NATURAL DISASTER. I FEEL THEY WILL PROVIDE ME WITH NO LETTERS OR STATEMENTS TO STAY CURRENT ON THE LOAN. THEY ALSO SHOULDN'T BE ABLE TO REPORT ANY NEGATIVE RATING TO MY CREDIT REPORTS DUE GO IT BEING A ACOOUNT INCLUDED IN A BANKRUPTCY & ALSO DUE TO THE NATURAL DISASTER DUE TO COVID. THIS ACCOUTN IS IN A CHAPTER XXXX AND SHOULDN'T BE REPORTED TO ANYONE 'S CREDIT. ALSO STATEMENTS NEED TO BE MAILED EACH MONTH
|
| 01/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit acceptance corporation violated my consumer rights by entering me into a false and deceptive contract.
They never showed or offered me a non disclosure form, allowing me to opt out of my personal information being sent.
They refused payment that was sent through the mail in coupon form. Ucc 311. Ucc 3-419, UCC 3-311 .
Remittance transfer payments. 18 usc 8.
They ignored multiple letters to Cure the situation.
They required me to place a {$6000.00} down-payment to purchase my vehicle which is Illegal during a consumer credit transaction, open ended transaction.
Charged me an illegal finance charge. 15 USC 1605. 0 They proceeded to sell my information to a a third party repossession firm and took the vehicle off my property without my permission. 15 usc 1692, 1692f. 15 usc 6802
|
| 06/10/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XX/XX/XXXX I financed a car through Credit Acceptance Corp. The final sales price was {$7900.00}. The car was involved in an auto accident in XXXX. XXXX my insurance company determined the car totaled. As a result XXXX paid off the value of the car. When XXXX contacted Credit Acceptance to request for payoff balance, Credit Acceptance increased the total price or balance and then charged me the difference. They then proceeded to file a judgement against me for the balance that was inflated. I have all the documents to attach to support this statement. My credit report shows that there were no late payments that would have increase the amount of the car. My loan document, and the letter that Credit Acceptance sent to XXXX. Please review my claim and assist me in escalating this matter.
|
| 03/19/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
In XX/XX/XXXX I bought a XXXX XXXX XXXX from XXXX XXXX dealership in XXXX XXXX, LA. I agreed to a 2 yr lease and was told after that I could return the car for another one of my choice. When the time came along. They had no information on the loan. I lost my job soon after and the car was possessed. I was never notified that i had a court date, however my check began to be garnished then i recieved the notice. Whenever I called the company they said I owed XXXX would like to sue them for fraudulent contract, economically targeting poor people and minorities. Also I would very much appreciate it every case be investigated individuality and ALL unfair wages be compensated. As well as criminal charges be bought on the ones responsible. Lastly I request that the company be shut down or sold.
|
| 07/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance XXXX XXXX XXXX is inaccurately reporting on my credit report 30 day late in XXXX and then a 60 day late in XXXX and a 30 day late again. When this car was stolen and it was paid out by the insurance in XXXX of 2021. I was then informed in XXXX of 2021 that there was an outstanding balance due to fees and charges that I needed to make payments on which I did. Now they are telling me that those were back payments and that they have reported them as late on my credit when the Cares Act I thought prohibited them from doing so but also they never notified me of this.. The loan is paid off and has been for quite some time and they never even notified me that I was late because of their junk fees and charges when I was told by my insurance company that they paid off the loan.
|
| 02/27/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
Servicemember |
|
I am a victim of Credit Acceptance ( CAC ) deceptive loan practices. Their deceptive practices include their algorithmic determination for loans, how that algorithm is then used to incentivize dealers to overly inflate vehicle prices, how the true cost of CAC credit is higher than disclosed on the CAC loan agreements and they are quick to reposes a vehicle once they hear from you that you will have difficulties with the loan payments.
I purchased a vehicle through CAC in XXXX and made timely payments until I fell on financial hardship. In XXXX I reached out to CAC to attempt to resolve or lower my payments to no avail. I reached out again in XXXX to try to turn the vehicle in but received no feedback or assistance and repossessed the vehicle within 24 hours of me trying to turn it in.
|
| 09/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I am complaining because Credit acceptance has harassed me continuously. Ive asked multiple times since the pandemic started if my payments can be lowered due to me losing my job. I was mocked and humiliated because I was unable to make my payments on time. Every representative that I have spoken with has been rude. This company is refusing to lower my payments and is threatening repossession. They call me non stop and its causing XXXX XXXXXXXX I am getting back on my feet and would like the harassment to stop. I am a single mother trying the best I can and the representatives make me feel less than a person. Something has to be done about this immediately! Credit acceptance keep putting late payments on my credit which is causing my score to decrease, putting me further behind in life.
|
| 08/31/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
XXXX XXXX XXXX lied to me about the used vehicle they sold me. They sold me a lemon and told me it was a perfectly good car that had to pass multiple state test before being sold. My car completely broke and was not drivable shortly after the first payment! The oil damaged my apartment parking lot and when I brought it to their attention they only offered me things they knew I could not afford. I made the purchase back in XXXX and am barely finding out that the voluntary repo I was forced to do is affecting my credit real bad. And now I'm stuck with an XXXX balance that I can not afford. My life has gone down the drain due to losing my car and not being able to make my money. I'm barely finding out I can submit a complaint with this agency, which is why it's tooken so long to reach out.
|
| 05/14/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
An auto loan was opened in XXXX of XXXX in the name of my XXXX father with Credit Acceptance Corp. The vehicle was totaled and Credit Acceptance sent the title to my father but it was added to his credit report and mine! They stated the balance owed was {$11000.00} and the account was closed in XXXX. XXXX XXXX I received an alert that the account was open and current. XX/XX/XXXX the account is saying open and the balance has increased by {$4600.00} on an account that was closed 5 years ago! I attempted to contact them several times over the years regarding the inaccuracies and they have refused to comply. This is causing financial duress as it has effected my credit score which is also causing undue emotional duress during a global pandemic. Credit Acceptance is predatory and unethical.
|
| 04/02/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I received a judgement ( request and writ for garnishment ) slip from a company that I contracted for last year. This debt is more than 20 years old and is not valid or right according to my research. To elaborate on the situation here are the details, purchased a vehicle back in 1996, after a time the vehicle was stolen, no use in continuing payments on a vehicle that I no longer had possession of and yes the information about the theft was provided to Credit acceptance. Fist this debt is way over the statute of limitations and secondly I have not been served any papers to appear in court to defend the validity of the case. I do not have any papers due to the fact of the age of this situation and I am looking to see if there is any remedy for me due to improper handling of an old debt.
|
| 06/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In XXXX I bought a car that was financed through credit acceptance. The car was a XXXX at the end of the agreement a XXXX dollar car cost XXXX. They did not check for employment, and they knew that the chances of default was very high. I defaulted on payments and they repossessed the car. Loan amount at that time was XXXX dollars. They sold the car and the debt remained XXXX. They took out a judgement using hyatt hyatt and landua in XXXX Florida. Even after paying XXXX to XXXX XXXX and XXXX they are garnishing my checks for a total of over XXXX. I have asked for receipts on where I have made payments and they refuse to give them to me. When I asked about the jusgement they said i only owed XXXX but told the judge it XXXX. Something needs to be done about this company and how they work
|
| 10/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
XXXX and experian credit Bureaus allowing Credit Acceptance to continue to report on my credit file..consumer protection and federal trade Commission added a reporting block to my file as of XXXX XXXX I reported to all 3 credit bureaus and sent the documents to each .. Filed over 7 disputes not to Allow credit Acceptance to report and inaccuracies because we're still in legislation and it's truly damaging my chance to be able to purchase my first home ... XXXX vs CREDIT ACCEPTANCE as of XX/XX/2020 Block isnt in effect at All! Still reporting doing so much damage..and it's not helping to keep filling disputes after dispute I been fighting and complaining to no end..I been turned down for approval because of Credit Acceptance still reporting after Block was added as of XXXX 2020 Thank u
|
| 06/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My vehicle was totaled in XXXX / XXXX / 2017 , my insurance XXXX mailed a check to Credit Acceptance on XXXX / XXXX / 2017 and this check was cashed for {$9300.00}. The balance was XXXX . We were notified by Gap insurance, additional monies was paid on XXXX XXXX 2017 , leaving me a balance of {$200.00}, which I paid at that time. Paid in full letter was dated XXXX 2017 fr om Credit Acceptsnce. My credit report is showing a balsnce of over XXXX and when I filed a dispute with XXXX to have my report update d, Cr edit Acceptsnce stated all information was correctly reported in my report. Plea se hold this company accountable, as they have not reported any payments beyond XXXX 2017 . This is affecting my score and I am in the process of purchasing a home.
|
| 09/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was involved in an accident which the vehicle loaned through XXXX XXXX was a total loss. XXXX XXXX as well as my self tried several occasions to resolve the matter. An attempt of mine with their insurance department that I thought resolved the matter was with XXXX, in which I signed a release for the vehicle to go to XXXX XXXX. Previously, the vehicle was picked up from XXXX XXXX lot illegally due to pending case. Until recently, I thought the issue was resolved until I attempted to buy a house and found out I was not only being charged for a wrecked vehicle but, per XXXX XXXX, XXXX XXXX received payment for vehicle over a year ago. As of today, they refuse to offer the power of attorney needed so the car can be paid for by the insurance but offered a settlement amount of {$2200.00}
|
| 10/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I was laid off in the beginning of COVID 19. I contacted Credit Acceptance around XX/XX/XXXX and agreed to file natural or declared disaster. I was told to return the vehicle and they would close the account and wave the amount still due. Since then, they have not only took my state taxes on a closed account but also posted on my credit that it was a voluntary repo XX/XX/XXXX, and a voluntary surrender XXXX that's not what I agreed to. The balance is wrong. This account was closed XX/XX/XXXX in court. Case # is XXXX. Credit Acceptance has also pulled hard inquiries on my credit without my permission on thse dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. This account should've been removed on XX/XX/XXXX per court order. They should not have any access to my report.
|
| 12/04/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I recently requested my credit report from all three credit bureaus. I noticed that credit acceptance has repeatedly accessed my credit report without my consent once again the company name is Credit acceptance I am including a screenshot of my XXXX credit report which shows Credit acceptance use deceptive business practice I have never heard of this company nor have I ever did business with this company other than looking at my credit report and seeing the numerous hard inquiries I am including a screenshot showing the illegal access to my credit report which is harming my personal life and putting me in hardships as I am being turned down for new credit opportunities. I'm including a screenshot of my credit report showing these illegal tactics used by this company credit acceptance
|
| 07/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
XX/XX/XXXX, I purchased a car from XXXX XXXX XXXX, they reached out to CREDIT ACCEPTANCE CORPORATATION for and extension of credit. The consumer credit contract interest rates are in violation of the NJSA 31:1-1 CIVIL USURY, which the maximum legal rate in NJ is 16 % per annum if there's a written contract. The contract in question has a 22.99 % interest rate. CREDIT ACCEPTANCE CORPORATATION has continuously engages in these deceptive practices as referenced in CFBP/NY Attorney general lawsuit. since XXXX CREDIT ACCEPTANCE CORPORATATION has issued consumer credit contract with an average of 22.99 % or 23.99 % interest rate, completely and willfully disregarding the individual state statutes on civil usury. Ultimately as the NY Attorney General stated setting the consumer up to fail.
|
| 03/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I received a notice from credit acceptance that if I paid {$4300.00} within 90 days of the letter dated XX/XX/XXXX they would close my account and if the account was still reporting to the credit bureaus it would be updated to XXXX balance and paid in full for less than full balance. I paid the account in full on XX/XX/XXXX. I then called on XX/XX/XXXX the rep stated the account was closed so I requesed a letter stating that it was paid in full and they would be updating my credit report. I was faxed that letter as well as mailed the same letter. I have had way too many issues with this company in the past so I disputed the info because I knew they would not update it accordingly and of course they responded to the dispute that everything was accurate on the account which is a lie.
|
| 10/24/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Information received back from dispute to Credit Acceptance validates my reason for dispute. Letter from Credit Acceptance states the reporting is accurate. ( See attached documents of reports showing multiple errors. ) 1. Letter states account was a collection as of XX/XX/XXXX? How is this possible when my last reported payment in full is XX/XX/XXXX? 2. Account is still on report as collection as of today. XX/XX/XXXX. This is clearly inaccurate. 3. Letter states that first delinquency date was XX/XX/XXXX? Credit Report clearly shows first delinquency date of XX/XX/XXXX. Which indicates rollback and illegal re-aging. 4. One report shows paid, and other shows as derogatory thats still in collections. These are multiple inaccuracies which are in violation of my rights under FCRA law.
|
| 03/06/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I contacted XXXX XXXX XXXX to have my extended warranty cancel they refused to do so stating that money would not be returned back to us then it will be applied to the lien holder which is Credit Acceptance. After contacting Credit Acceptance they refused work with us or lower our payments due to hardship and stand they repossess my car then they have a repossession showing on my credit report only after a week the car was taken not even contacted me or giving me an option to try to resolve the issue I would like for you to contact when Insurance Company as well as credit acceptance to resolve this matter is false advertisement. The purchased of this vehicle was fraudalent from the beginning with XXXX XXXX, XXXX XXXX and Credit Acceptances. They are all involve in scamming customers
|
| 06/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The account was in a collection status due to late fees at total of XXXX dollars from XX/XX/XXXX to XX/XX/XXXX and then in XXXX XXXX the status changed to 180 past due and Credit Acceptance Corp has been reporting the account every month as 180 past due since XXXX XXXX. In XXXX of XXXX, I got an email relating to COVID-19 that late fees assessed that I have attached for reference. I also, got a letter this year in XX/XX/XXXX, asking me to remit XXXX dollars and the account would be considered close and the matter resolved. This payment was submitted and processed on to Credit Acceptance Corp *XXXX for the amount of {$31.00} on XX/XX/XXXX I had attached this letter for reference. I have not received the title as well. They are reporting this account every month as late on a payment.
|
| 04/20/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
A previous complaint was filed against this company concerning an unsigned sales contract. Their response to the first complaint was sending a copy of a XXXX XXXX XXXX XXXX Process. This form is bogus. It has fake signatures that don't remotely resemble our signatures. A complaint was also filed with the Texas Attorney General last year and the Texas XXXX XXXX XXXXXXXX XXXX this year. The attorney generals complaint produced an electronic reproduction of a sales contract with electronically filled in signatures and initials. I spoke with a woman XXXX XXXX XXXX last month regarding this account. She wanted me to send copies of our signatures to XXXX XXXX for verification but they are not to be trusted. I feel like they will try to make other fake documents with our real signatures.
|
| 05/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Account name CREDIT ACCEPTANCE CORPORATION Account Number XXXX Account type Auto Loan Open Date XX/XX/XXXX Status Repossession.
{$4.00}, XXXX past due as of XX/XX/XXXX.
The original amount for the car how much Ive paid a {$2000.00} down payment on this car and {$1000.00} plus in monthly car payments They didnt adjust or factor in my down payment Instead they added debt intentionally disregarding the amount of my down payment within the cars total value and reported amount This car is a result of an write off on this companies taxes then a pay off from this companies insurance provider and the purchasing bid price from the auction Has paid for this vehicle there is no money owed I believe that Im the one who is owed a surplus for the debt and for the differences left on the car
|
| 03/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
The mini van was purchased at {$11000.00} XXXX doubled payments before the start of payments after the purchase on XX/XX/XXXX ; was lied to about down payment at {$2000.00} then it went {$3200.00} ( red flags ) The mini van was paid in full and repossessed in XX/XX/XXXX XXXXWe sent a letter emailed and mailed letting them know that that mini van was paid in full and there was no response ; but sold it immediately then put on our credit report repossession as though we did not pay for my vehicle They sent a letter out knowing full well they were paid in full to the old address but they came to my new address and stole the vehicle that we paid for. The amount they paid someone to tow it from my new address in XX/XX/XXXX in the amount of {$2100.00} that is also on the credit report.
|
| 03/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX I walked into XXXX XXXX XXXX XXXX XXXX on XXXX XXXX in XXXX, Indiana inquiring about a XXXX XXXX XXXX. I was told I could be given financing options without affect to my credit score, hereinafter referred to as a credit soft-pull. I agreed to this credit soft-pull to mull my options only to find on the XXXX of that month that a hard pull on my credit had had been initiated by XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX Credit Acceptance Corporation in XXXX, Michigan. The company, XXXX XXXX XXXX XXXX XXXX, through a representative, XXXX XXXX, and I exchanged messages as it tried to secure the sale on the XXXX. I made note of the hard-pull mistake and declined to do business with them in those messages. No effort has been made on their part to rectify this mistake.
|
| 01/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I bought this car, XXXX XXXX XXXX, in XXXX. I am so XXXX down ; between XXXX XXXX XXXX XXXX. I tried to surrender the car during XXXX due to no income. Credit Acceptance refused to come get it. Interest was still accruing. Fast forward a couple of years, I make minimum payments because after COVID, Credit acceptance decided to repo the car, I paid to get it back and then they arranged a payment plan to catch up on the loan that was no way affordable, they knew that, but I had to have a car. My past due balance is now over {$11000.00} and shows balance owed {$22000.00}!!!!. They are completely ruthless. How are people supposed to live when their car payment and interest eats their entire income? Yea, I got behind, but with the interest rate and fees, there is no way I can catch up
|
| 08/28/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
A repo guy was sent to my house for a car the repo man called me a XXXX, a XXXX, XXXX! I tapped on his truck to tell him he needed to leave due to him being rude to me. When i did that he opened up his truck door and jumped at me and said XXXX i should XXXX! I told him to leave or im calling the law. He told me he will watch me every where i go.i would have given him the car until he started calling me names and jumped at me as he was going to jump on me. This is concedered breach of peace. The car broke down XXXX weeks after i bought. it. The engine has locked up in it. The cost of a new engine will be {$3900.00}. I have been unable to work due to this problem and my husband is XXXX. The guy told me i was lazy which is not true. I would love to go to work if i had a running car.
|
| 09/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Also they aren't even in compliance with XXXX XXXX credit reporting.
|
| 10/19/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Ive tried to pay off a loan with Credit Acceptance Corporation and these people at their company keep giving me different amounts needed to pay off my loan. I spoke to XXXX at Credit Acceptance today and asked him why their company told me I owed XXXX which I paid yesterday online and now I go to their website and not only are they stating I owe XXXX but its also showing a balance of XXXX. So XXXX is stating that I only owe XXXX to pay the entire balance in the loan but thats not what the system stated yesterday. So not only are they giving me different amount every day that Im paying them Im getting charged transaction fees because they are not giving me correct amounts to pay off this loan. This company needs serious auditing because what they are doing is scamming consumer!!!
|
| 04/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act XXXX Account # XXXX has violated my rights.
15 U.S.C 1681 Section 602 A States I have the right to privacy 15 U.S.C. 1681 Section 604 section 2 states a consumer reporting agency can not furnish an account without my written instructions.
In accordance to the Fair Credit Reporting Act everything has to be 100 % accurate on my credit report. It has been stated that the account was properly investigated but how is that so if the payment statuses are completely different on XXXX and XXXX, the date for last reported are different on XXXX and XXXX and also date of last payment and reporting on XXXX and XXXX are different. Nevermind that fact that address linked to this account was not one of my own. This is grounds for removal.
|
| 06/25/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I bought a 2017 XXXX XXXX in XXXX of XXXX. It was in a car wreck on XX/XX/XXXX and the car ended up being told out. My insurance payday loan someone money for the damages and for it totaled. I had gap insurance to cover the rest of the payment that would have been left over that my insurance did not pay. They are still calling me for money. They are on three all three credit bureaus and say I owe XXXX and something on dollars when I know for sure that this was taken care of and paid off. I had gap insurance for the remaining balance that my insurance company did not pay. They continue to call me and harass me on a daily basis. I would like this removed as soon as possible. As for I no longer owe this debt.Please fix immediately. I would really appreciate it.
Thanks XXXX XXXX
|
| 11/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Credit Acceptance is reporting a balance for a car repossession account on my credit reports. However, the company did not follow the laws and provide me with the required state notices after the car was repossessed. The company was required by law to send me a notice about the car being available for sale at an auction or a private sale. The company did not provide this notice. After the car was sold, the company was required to by state law to send me a notice notifying me of the same with a break down of the fees and any balance due. The company did not send this notice either. This is a violation. Due to the company not providing the required state notices, they can not collect any balance from me and can not report a balance owed from me to any credit reporting agencies.
|
| 09/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Since XXXX I have been fighting with XXXX to remove a fraudulent account from credit acceptance Corp. I took them to court in XXXX and I won the case as they were UNABLE to verify this account! So originally it was on all three bureaus but XXXX an XXXX did remove but XXXX keeps saying that they have verified this account and IT IS mines! But that is NOT possible as I not only took them to court but that also had been garnishing my check and ended up having to refund all of my money that they stole from me! So please help me I have requested the verified info XXXX told me they do not physically verify they take the creditors word an thats ridiculous because I need to know what they are using to get XXXX to keep fraudulently reporting this account it is really hurting my score.
|
| 01/16/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance Corp XXXX - closed account XX/XX/XXXX XXXX - open account original balance - {$7200.00} past due {$9200.00} - date open XXXXXXXX status update XXXX XXXXXXXX balance updated XXXX - XX/XX/XXXX the account was removed then added without proper notice of within 5 days of a reinsertion letter according to FDCPA and my credit account reported it 100 % paid off and on time XXXX - original balance - {$7200.00} past due {$9200.00} - date open XXXX status update XXXX XXXXXXXX balance updated XXXX Reporting illegal transaction history.
XXXX & XXXX are saying they validated my consumer report with creditor when FDCPA 15 usc 1681 ( A ) 2 ( E ) - investigative consumer report must be obtained through neighbors ALL of these are also violations of The Privacy Act of 1974
|
| 11/04/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I called since day one of buying the vehicle that the car has no license plates and the dealer said that Its ok to drive like this then I was suppose to receive the plates in the mail then the dealer did not give me any title to this car nor have I yet to get the car title or anything to register this vehicle now the vehicle has been repo and I went and got it back from the repo company and still did not get the paperwork to this car and also I have yet to be able to drive the car because since getting the vehicle back from the Reo Yard the vehicle is broke and want drive so now they want me to continue to pay for the vehicle which I am not able to drive since 2017 and now they are calling me 5-10 times a day and they are not doing anything but taking my money and thats all
|
| 11/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I was sold a XXXX they was used but it broke down in 4 days I advised the dealer he said he would fix the problem but he didn't they told me it was something else that need fixing XXXX XXXX XXXX XXXX etc But the true problem was the XXXX XXXX .which the dealer never fixed I took the vehicle back to the dealership 3 or .more times they assured me it was fixed but they lined .they added a XXXX XXXX on. The vehicle so I would e accepted by credit acceptance corporation. I purchased it in XXXX of XXXX and the vehicle has not been working properly yet during this time I was being bully and lied to by the dealer who said it was credit acceptance corporation fault .they are trying to force me to pay for a vehicle that never worked properly and still not running. Please help me
|
| 05/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I purchased this vehicle in XXXX of XXXX. I was behind in the months of XXXX and XXXX of XXXX. I lost my job in XXXX of XXXX. And I agreed to paying {$250.00} bi-weekly. I owed under {$4000.00} when I contacted them in XXXX of XXXX, and agreed to pay the loan off until I filed my taxes in XXXX. I voluntarily released my vehicle, due to pressure, despite me doing my due diligence in keeping communication with them. I looked at my XXXX Credit report on XX/XX/XXXX, and seen that it states that I was180 days late. I was never that far behind. Strangely, I received a letter from Credit Acceptance on XX/XX/XXXX, stating that my loan was paid in full and the lien was released, which means I should have both the car I voluntarily released to them and I also should have my title.
|
| 01/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
I opened a loan with Credit Acceptance and after a few months I began to have problems with the vehicle, while I understand they didn't have anything to do with the service of the vehicle, I was doing my best to keep up payments as well as repairs which eventually became overwhelming and I couldn't do it any more, eventually XXXX XXXX, I explained to " credit acceptance '' that the car was in the shop and I wasn't going to be able to get it out and I was filing XXXX, as I looked into my contract I realized I was being charged more interest than agreed upon, I told them about it and they no longer would accept my calls, until the XXXX was dismissed and they started calling me again wanting the full balance of the car as if they were not getting payments through the XXXX.
|
| 11/07/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
OnXX/XX/XXXXMy XXXX XXXXXXXX XXXX was totaled in an accident that was the other drivers fault, my insurance company XXXX paid the value of my vehicle leaving portion remaining to my Gap Insurance Purchased at the time I financed my car from XXXX XXXXXXXX XXXX XXXX XXXX XXXX Nevada. Finance With Credit Acceptance. I have sent all documentation requested by Credit Acceptance Finance and they have yet to settle the claim. I purchased the Gap Insurance and when asked to discuss this insurance i am transferred to a representative that does not even have an insurance license to discuss the matter of the policy. Credit Acceptance continues to report a late payment on a totaled vehicle they will not cover, or charge off purposely causing harm, as their bogus GAP insurance does.
|
| 03/05/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Credit Acceptance corporation are falsely reporting on my credit report which has been hurting my ability to purchase consumer products from other companies. My identity was stolen and used years ago with out my permission with Credit Acceptance 6 years ago. I filed a report and also notified them that I never co signed a loan. I was told that it would be taken care of but instead Credit Acceptance has been listening negative payments on my credit report for a vehicle I have never seen nor have any ownership of. Now it 's list repossessed on my credit report which makes it very difficult for me to get a fair rate on an auto loan. I request this this company send me all the original contracts that they said I signed or delete themselves from my credit reports immediately.
|
| 12/05/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XXXX and XXXX shows my account as being under dispute which means Credit Acceptance has received a notice of dispute from me the consumer/natural person. Pursuant 15 USC 1666a Regulation of credit reports, a creditor is not allowed to directly or indirectly threaten to report to any person adversely. Credit Acceptance list me as 30/60/90/120 days late on numerous accounts during disputes. Ignoring federal law..
Pursuant to 15 USC 1605 Determination of finance charge, the finance charge is the sum of all charges. Meaning Credit Acceptance was already paid for the vehicle so there should be no late payments or reporting of late payments.
Also I was never notified of 15 USC 1635 Right of rescission as to certain transactions that violation terminates alleged contract..
|
| 04/03/2018 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I had a vehicle repossessed by XXXX XXXX. The account number was XXXX. The remaining balance was {$71.00}. In XXXX XXXX XXXX reported that balance to the three credit bureaus. But when I attempted to pay it XXXX month later, they wanted {$510.00}. It is obvious someone thought that collecting only {$71.00} wasn't very much..so they jacked it up XXXX percent because they had me on the hook with this small balance showing an open collection.
The Fair Debt Collection Practices Act. Section 808 ( Unfair Practices ) ( 1 ) The collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.
This is a VIOLATION OF FEDERAL LAW
|
| 10/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I bought a XXXX XXXX XXXX on XX/XX/XXXX and it was financed through credit acceptance which is located : XXXX XXXX XXXX XXXX XXXX. XXXX Michigan and contact information is XXXX XXXX XXXX XXXX. Well on XX/XX/XXXX the truck was stolen and totaled. My insurance company sent me a letter which I have stating total loss and that they were paying it off but credit acceptance still didn't have the title so I kept paying it for 2 more months then credit acceptance took my auto pay off and stopped the payments well now as of XX/XX/XXXX they still don't have title 6 months later and have reported 60 days late on my credit report I want the late payments removed as this is their negligence. My insurance is XXXX XXXX they've had a check to pay this off since XX/XX/XXXX XX/XX/2020
|
| 12/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I've been looking at info on my credit reports and noticed Credit Acceptance reporting late payments on an account that is just not true. This company has reported payments being 30 days late for XXXX of 2023 and this is not the case. I am arguing that Credit Acceptance had no legal right to report this information and it is not accurate at all. Under 15 USC 1681a ( 2 ) ( A ) ( i ) the consumer report does not include information solely as to the transactions or experiences between the consumer and the person making the report. Credit acceptance is violating my consumer rights on so many levels. I have also filed complaints against the agencies reporting this info for not validating that it is accurate before reporting it on my consumer file and damaging my credit.
|
| 10/15/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have been past due on my Auto Loan account. I have been making multiple payments a month in attempt to catch up on the debt caused by a XXXX XXXX
The company has used abusive behaviors, language.
The company calls me regularly about seven to twenty times a day my phone records can confirm this.
The company has threatened repossession, damage to my credit, and threatened me with legal action they refuse to take.
I have requested all the account information in regards to my account to include the contract so I can review it, and requested assistance and they have refused and refused to allow me to speak to management to resolve the matter.
This is causing emotional and mental distress in my life due to their aggressive collection activities and behaviors.
|
| 05/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Well pretty much me and my co owner got a vehicle about almost six years ago we had nothing but problems with the vehicle we couldnt afford to make payments and pay for repairs we broke give the vehicle back to credit acceptance voluntarily and they put it on our credit report. They kept putting late fees and balance increase on our credit reports. Last month I got an email stating that they closed my account out and now the are suing me which is crazy because they are being sued by the state of New York they have been nothing but a headache I am a single mom of XXXX low income and taking care of my XXXX mother .This is said I cant afford to pay the balance off even though they sold the vehicle and I cant afford court this is really stressful please help me thank u
|
| 12/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
The company credit acceptance In XX/XX/2021, I called to have my payment rescheduled for a few days out. The person that I spoke to said that there would not be a late fee and it would not affect my credit. Well they lied it did effect my credit and since we were on a recorded line which they stated. They should be able to go back and see when I call in XXXX to have the payment arrangement. Again the person that I spoke with said that we were in a recorded line. So it should not be a problem to pull up the conversation, and have the issue resolved immediately. This is very unfair and injustice for what has been done. It has made a major fall on my report. I would like this taken care of. I have reached out to them. They wouldnt talk. So now I need your help. Thanks
|
| 02/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In Accordance with the fair Credit reporting act. This List of account below has violated my federal privacy and confidentiality under 15 USC1681.
XXXX XXXX # XXXX has violated my rights.
15 U.S.C. 1681 Section 602 A. States I have the right to privacy.
15 U.S.C. 1681 section A section 2 : It also states a consumer reporting agency can not furnish a instructions.
15 U.S.C. 1681c. ( a ) ( 5 ) section states : no consumer reporting agency may make any consumer items of information Any other adverse item of information, other than records of convictions of more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to a person knows or has reasonable cause to believe that the information is in accurate.
|
| 12/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I was a with CREDIT ACCEPTANCE CORPORATION customer since XXXX and during that time, I have enjoyed my experience greatly. I am writing to see if you would be willing to make a " goodwill '' adjustment to your reporting to the three credit agencies. I have late payments on the above referenced account XX/XX/XXXX and XXXX XXXX. Since that time I was an exceptional customer paying every month on time. Because of my exceptional payment history over the last years, I would like you to consider removing the negative payments from my credit report. At the time of the late payments, I was in the process of changing jobs. I say that not to justify why the payments were late, but rather to show that the late payments are not a good indicator of my actual credit worthiness.
|
| 07/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance keeps lowing me credit score by reporting a closed account as open. Its for a vehicle i dont even have anymore. I have not made a payment since 2017. I dont have this vehicle anymore. They keep reporting this account in my revolving accounts. I am over 1000 days late. They report im on 120 days late. The account is open and i dont have the vehicle. If this account is open where is the truck?? Why dont i have the truck. They need to be stopped. This is ruining my life. I want to be compensated for all this. I want to seek legal action. The account should be closed. And if they cant fix it and do whats right i am going to have them prosecuted. They were sued for the same things in the past. They are fraudulently reporting this on my credit report.
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
credit acceptance incorrectly reporting late payments on my account. I was NEVER notified 30 or even 15 days before my payment date nor was I notified ON my payment date. Which is resulting in misinformation and low scores. Currently I had a joint account with my x wife & the information thats being report on my report and her report, about the same account appear to be reporting differently.. I called credit acceptance to get this matter resolved. But sadly could not. i was told it was my fault and the could not do anything about it. I file a complaint wit the XXXX Credit acceptance called and said that they will investigate. But investigation was just questioning my on the phone before telling me they could not do anything about it. so NOTHING as be resolved.
|
| 09/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
There were a couple of disputes over false reporting from Credit Acceptance Corporation and after an investigation, the information was verified as accurate. However, after carefully reviewing all 3 bureaus the information was not only inaccurate but also inconsistent. The account was written off as a bad debt in XXXX and there had been no activity since that time. When the account appeared on my credit report as 120 days delinquent in XX/XX/XXXX I was baffled, because this was a charged off account, so therefore it shouldnt have been reporting a payment history. The reported balance was also incorrect. I settled the account in full in XX/XX/XXXX. Ive included a discrepancy in the reporting from 2 bureaus. How can the information be accurate if its inconsistent?
|
| 11/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
On XX/XX/2015 CREDIT ACCEPTANCE CORP furnished a loan under account number XXXX with a balance of {$4200.00}. In addition to that, they have violated my FDCPA ( FAIR DEBT COLLECTION PRACTICES ACT ) consumer rights ( XXXX ) False or Misleading Representations ; I have disputed this account due to their inaccurate reporting in which they were asked to produce an original copy of the document bearing my signature stating that I'm indebted to them and they have not ; in addition to that, the FTC ( FEDERAL TRADES COMMISSION ) stated that abbreviating or truncating information of any kind is considered inaccurate and unverifiable in which the FCRA ( FAIR CREDIT REPORTING ACT ) states an account shall be removed if it is considered Inaccurate, Unfair, or Unverifiable.
|
| 08/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I contacted the company to request the documents be sent to me to validate this debt and have yet to be sent any information. Then I contacted the cras XXXX and XXXX and reported the fraud. XXXX told me that it does not meet the guidelines. This account is not mine ALSO this account is 60 month terms that would have ended XX/XX/2021 but still reporting late payments. The balance continues to fluctuate going up and down. Last month XXXX they reported a {$310.00} payment due. This account is incorrect unfair and becoming a burden on my credit. Also the date opened, payment status, date last active, and date last reported are not the same. Under fcra guidelines I have the right to a fair and accurate credit file..Please remove this account from XXXX AND XXXX ASAP!
|
| 03/01/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
This company keeps trying to request a payment on a vehicle that was a total loss on XX/XX/20 and XXXX insurance paid for the car on XX/XX/20 and I signed the title and power of attorney over to them on XX/XX/20 before check was disburse. Prior to this they kept calling said they havent received a check when Im looking at the email the XXXX had forwarded to me to keep for records. Then finally they said oh ok you owe {$560.00} for co-payment. I said my deductible is {$250.00} which it was added in the check because the XXXX told me and send me documentation. So after that each representative kept changing amount after the car was paid off and Gap paid the rest. Help Me. This company is double dipping Credit Acceptance XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX
|
| 08/15/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I purchase a vehicle in XXXX XXXX XXXX from XXXXXXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... there were documents that were fraudenly sign such as the truth and lending statement. At that time amount financed wasXXXX. They did my financing through Credit acceptance I got a past due notice because nobody would call me back. the past notice showed my balance XXXX i had made all my payment accept XXXX and now going into XXXX... i do not understand how my balance went up so much, the additional fees charged, and the settlement charges listed on my bill of sale.I want credit acceptance to send me what fees were charged, what my interest rate is and all documents that were signed supposedly by me. i want to get someone to contact me with this information
|
| 03/25/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION has used abusive means in the collection of debt on muti consumer reports CREDIT ACCEPTANCE CORPORATION has written " 30 days past late '' " 180 days pass due '' or " collections '' words like this are very controlling threating and scary statements under 15 usc ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person.
and ( 2 ) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.
The statements made by this company has messed up my reputation also caused me many years of abuse for not being able to finance a next car due to the words that were stated by leaving me with mental instability
|
| 12/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification.
On XX/XX/2019, XXXX XXXX XXXX add a hard inquiry on my credit report per XXXX.
On XX/XX/2019, CREDIT ACCEPTANCE add a hard inquiry on my credit report per XXXX.
On XX/XX/2019, XXXX add a hard inquiry on my credit report per XXXX.
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 07/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance erroneously reported a late payment on my credit report. This has significantly impacted my life. I am unable to get approved for a mortgage. Credit acceptance has refused to remove off my credit after several disputes and complaints to the creditor and credit bureaus. They customer service I received regarding this matter was very rude and demeaning. I would never recommend this loan company. They falsely report information that affects a customers ability to obtain credit elsewhere. I would like the sirurisriin to be rectified by Credit Acceptance removing the false report of a late payment off my report immediately. I have supporting documentation that states I have paid on time each month. My payments are automatically drafted each month.
|
| 09/22/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
I keep receiving harassing and threatening telephone calls of profane, vulgar and abusive language, threats of garnishment of wages, job loss, being sent to jail and prison, violence and death from Credit Acceptance Corporation Debt Collection Representatives for a fraudulent account and debt of {$8100.00} thats not my debt or account. The account and debt is fraudulent and the result of identity theft. Its very appalling, disturbing and frightening to be receiving phone calls of violence and death for a fraudulent account and debt that came from identity theft and do not belong to me. Credit Acceptance Corporation Debt Collection Representatives is in serious and major violation of the Fair Debt Collection Practices Act ( FDCPA ) under Federal and State laws.
|
| 04/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I purchased a XXXXXXXX XXXX XXXX through a used car lot called XXXX XXXX XXXX XXXX in XXXX XXXX XXXX of XXXX. The loan was serviced through Credit Acceptance. The owner of the XXXX XXXX XXXX XXXX fraudulent promised me a XXXX XXXXXXXX XXXX and the terms of that loan were already discussed when she claimed the car needed to be cleaned and repaired in which she had me driving a loaner XXXX XXXXXXXX XXXX which is the car I have now. XXXX dollars was put down as the down payment plus another XXXX to guarantee me getting the XXXX XXXX XXXX. She sold the car to someone else and left me with the XXXX. The terms of the loan are outrageous and not even close to the amount we discussed. She emails me all the time asking for more money and her business has since closed.
|
| 11/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit acceptance is attempting to collect a debt that is past the statue of limitations for collection. Amount due is also incorrect.
XXXX, XXXX and XXXX also keeps reporting this debt as validated and verified, even though no proof of such has ever been provided by the creditor or the credit reporting agency.
I am demanding proof of the original date of delinquency on this debt. It is believed this debt is over 6 years old, which is past the statue of limitations for collection, which would take away the right of the creditor to collect and report this debt to the CRA 's. I am also demanding detailed report of accounting.
Information provided to me indicates original date of delinquency of XX/XX/2015 which is now over 6 years old and is now time barred.
|
| 02/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
in XX/XX/2018 i bought a XXXX XXXX month ago started gave me problems i went a mechanic shop with the warranty and the dealer and bank no give me answer with the warranty the people of the shop where i left the car chargere me {$410.00} what i paid with my pocket some months ago starter again give me electrical problem i called a lot time the bank and dealer and no body help me to change to another car or fix the car im tire with the situation decided release the car bcs the car not working good the bank said the status is reposition but is wrong status bcs i called significant time and no recive answerd right now this affecting my credit XXXX XXXX and XXXX bcs i disputed in XXXX and they accepted and deleted itry to get help for this situation with your
|
| 11/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
XXXX has a paid car loan on my report thats in collections by error, the car was paid in full before it was sent to colloection, after speaking with the bank itself who agrees that it should not be in collection, i filed several disputes explaining this is an error, they still says is verified, i never recieved anything showing proof its verified, There is no dollar amount to collect wich it clearly says on the account, Spoke to bank several times and they are certain that they have not recieved anything about this and agrees it should not be there and needs to be removed from all three beuros, nor has XXXX remove the past addresses from my personal information from my previous complaint, i need this account remove from all three beuros The accout XXXX XXXX
|
| 10/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Account reinstatement or redemption after repossession
|
|
Web |
|
|
I had until XXXX XXXX on XX/XX/2023, I paid them and went to pick up my car I did not know they destroyed my license plate I didn't know it was considered private property. So they told me at the auction I could go so secretary of state and pay XXXX dollars. I went to secretary of state and they said my title was no good. I call credit acceptance and ask them what to do, they say well it should be in the mail in about XXXX weeks. I asked them why I wasn't told that before I made my payment and they said that's their policy. I also asked how could they sale my title before the date they gave me to pay it? That's their policy. Their policy can have me possibly losing my job. I spent all my money getting the vehicle I don't have money to take a XXXX to work.
|
| 03/14/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
Servicemember |
|
On XX/XX/2021 this company Credit Acceptance contacted me stating that i owed an account that was taken to court and tried to sue me on legal action. This company stated that they took action and hired a lawyer by the name of XXXX XXXX XXXX lawyers, they also stated that a judgement was granted in their favor against me during a time where i was not notified and during a time where the courts were closed due to the pandemic ( covid-19 ). Their was not an option for me to present a case nor a notification was presented towards me. They performed an illegal action due to the courts being closed. They also were threatening me against legal action if i do not pay immediately. They stated if i do not pay {$6300.00} that they will pursue other actions against me.
|
| 10/06/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Credit acceptance is working with me so far in regards to monthly payments during this covid pandemic, severe crisis. I'm concerned about the major interest and added of thousands of dollars on my loan. My XXXX XXXX XXXX, 14 year old vehicle, with over XXXX miles, was agreed on at slightly over {$13000.00} at XXXX XXXX XXXX in XXXX XXXX FL. This is a used car dealership only. After looking over my terms after the deal was struck. My loan is now over {$22000.00}, thats a {$9000.00} in interest. Submitted refinancing request, not sure if it was received or reviewed. Not sure, but I feel that I'm over paying A LOT, for an old vehicle. Yet I will say Credit Acceptance had been working with my payments due to covid pandemic and I appreciate that, and thank you.
|
| 01/12/2019 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
The laws of the state of Pennsylvania clearly states that when a repossession takes place, that there must be at least two auctions completed before there is an upset price pertaining to collection purposes. However, in fiscal year 2017, being XXXX I suddenly faced several financial issues that caused this repossession. Accordingly, I am requesting a reasonable settlement to this collection. The vehicle loan was for a 19.99 % interest rate, and the payment was very high. However, I was only 30-days behind on the payments, and if I was given proper consideration as before, I could have brought the payments current. I would appreciate an offer in compromise either through my email or direct mail, and Ill do my best to make that payment to benefit all parties.
|
| 06/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Credit Acceptance Corporation has had my account listed as closed since it was transferred to a collection agency back in XXXX it has since been reopened ( XX/XX/XXXX ) and they have recently reported me 120 days past due which is inaccurate since there has been no activity on the account since XXXX. They are not even the ones housing the account it has been sold to a collection agency so they are reporting this illegally to the Bureau per the Fair Credit Reporting Laws .Every time I call them they have a different excuse / dispute process and wont give me a proper timeline to resolve the issue even though i have been told multiple times that the information would be deleted and updated. It should be updated that it is in Collections not 120 days past due.
|
| 06/15/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
i SPOKE WITH THE LENDER ABOUT THE PROBLEMS WITH THE CAR ; HOW IT DOES WORK AND THE PROBLEMS. I WAS TOLD BY THE CAR DEALER TO BRING THIS CAR BACK AND THEY WOULD RESELL IT. I TOLD THEM THE PROBLEM FROM THE START SO I TOOK THE CAR BACK AND THEY TOLD ME THAT IT WOULD NOT HIT MY CREDIT BECAUSE THEY KNEW THE PROBLEM.
SO I TOOK THE CAR BACK AND THAT WAS IT ; BUT WHEN I LOOKED AT MY CREDIT THIS CAR WAS ON MY CREDIT STATING THAT I OWE THIS LARGE AMOUNT. THE CAR DEALERSHIP LIED TO ME ABOUT THE ENTIRE PROCEDURE OF ME GIVING THEM BACK THE CAR. I WAS TOLD THAT I WOULD NOT OWE ANYTHING BECAUSE I TOOK THE CAR BACK. WHEN I LOOKED AT THE CREDIT BUREAU REPORTS I SAW THAT THEY H AVE PUT ON THERE THAT I GAVE THE CAR BACK BUT I STILL OWE. THIS IS WRONG I DO NOT OWE ANYTHING.
|
| 03/19/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
On XX/XX/2020, I contacted credit acceptance to discuss temporary financial hardship due to NM state closing various businesses and allowing only essential personnel to work with 10 employees or less due to the coronavirus. When I spoke with the gentleman, he stated they still expect payment but they will stop all collection calls during this natural disaster. They state they can not defer payments and have no intention to do so even though people are affected due to layoffs and inability to work. There are no contingency plans for this disaster with this company during a national crisis. I was also informed that they will still report your late payment after 30 days but will help by using a special code reporting its due to a natural disaster. Ridiculous.
|
| 01/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
NOTICE OF DEFAULT OPPORTUNITY TO CURE This is a response to XXXX XXXX Credit Acceptance my CFPB complaint is # XXXX Be advised that the CFPB ( Consumer Financial Protection Bureau XXXX is the only Bureau. XXXX, XXXX, XXXX are in fact Consumer reporting Agencies.
Your policy does not oversea federal law.
As a consumer i respectfully gave your financial institution specific directions in my cease & desist.
You are now intentionally willfully and knowingly using false, deceptive, and misleading representation It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
|
| 04/28/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
In XX/XX/2018 a vehicle was purchased and I was listed as a co-signer. After the primary borrower neglected to pay I never received notification that the primary borrower was behind on payments. After the car company sold the vehicle for more than the balance owed on the vehicle and is still attempting to collect it. I am asking that this car company provide the bill of sale for this transaction which proves I do not owe anything for this vehicle. Also, I would like them to prove that they notified me when the borrower failed behind on payments. According to the Fair Credit Reporting Act, creditors must notify borrowers and give them at least 30 days to dispute the validity of debt before placing it on someone's credit report, this right was denied to me.
|
| 11/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX, has unlawful obtain my credit report for financial services with Credit Acceptance and XXXX XXXX XXXX XXXX after I was pre approval by XXXX XXXX XXXX.
The owner refuse financial services from my bank after pre approval to only provide financial services with Credit Acceptance and XXXX XXXX XXXX XXXX after my bank approved me for financial services for an car.
The owner is refusing XXXX XXXX consumers financial services and is only using the pre approval letter from XXXX XXXX to financial with Credit Acceptance which is control by XXXX XXXX XXXX XXXX.
I didn't ask for financial services but was pre approval with XXXX XXXX which is my Bank.
XXXX XXXX XXXX call my phone stating they were XXXX XXXX XXXX and I was approved for XXXX
|
| 11/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I am a victim of identity theft. Someone stole my identity and applied for an auto loan in my name with Credit Acceptance Corporation. I have never applied for an auto loan with Credit Acceptance Corporation. The auto loan account with Credit Acceptance Corporation is fraudulent, unauthorized and not mine. I been receiving harassing and threatening phone calls of profane and vulgar language, death threats, threats of legal action, wage garnishment, arrest, jail and prison time from Credit Acceptance Corporation call center debt collection representatives at home and work at XXXX XXXX and XXXX XXXX for a fraudulent account and debt of {$7000.00}, I dont owe. Credit Acceptance Corporation is in violation of The Fair Debt Collection Practices Act ( FDCPA ).
|
| 03/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I got approved for a loan through Credit Acceptance on XX/XX/2020. The first year I spent at least XXXX on maintenance then got it repo in or around XX/XX/2020 because not only did I lose my job at the time. The money I was getting was all going into the car whether its wear and tear which is understandables but the car was having major issues that I was not aware about. I borrowed money from family to get the car out. 5 months or so later the engine literally died in Georgia on my way to texas. Paid to get it towed to XXXX and they said that I need a new engine. Credit acceptance eventually came and got it and nlw I am stuck with them calling me every single day about payments for a car that they allowed me to get that was hazardous on multiple levels.
|
| 01/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
In XX/XX/ my vehicle was repossessed and I was verbally told I can redeem it as long as I paid a certain amount by the XX/XX/XXXX. I in fact paid it and was then told I needed a release to obtain my vehicle back. After several calls I finally received the release but when I called the auction where my vehicle was being stored for whatever reason they kept telling me they were closed, never received the release and I have to call several days later to make an appointment to retrieve my vehicle back. It now is days later and after several calls to the lien holder I still have no vehicle and since have lost my job since I have no way to work. Also I never received the statuory proper notices by mail per the NJ repo law stating they repossessed the vehicle.
|
| 01/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I am disputing an issue with Credit Acceptance. This company repossessed a vehicle which I was the co- borrower for. I had no knowledge of how to locate the vehicle before it got repossessed. I spoke with the company about it with no success. Once I reported the issues with the CFPB before thats when they stated the vehicle was repossessed. Before that they was reporting it unpaid by 120 days late for about 2 years. They also re-aged this account multiple times. It is illegal to re-age credit and it is Illegal to not send out paperwork about the repossession. I have no correspondence at all for the vehicle being repossessed. They never said where it was sold or when it was sold. I want this account removed from my credit report due to the inaccuracies.
|
| 04/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXX XXXX XXXX CREDIT ACCEPTANCE XXXX XXXX ... XXXX XXXX ..XXXX XXXX XXXX ( Original Creditor : XXXX ) XXXX that listed on my credit report. Further more, this account can not be 100 % accurate as there are open dates they have listed on my credit report varies between the 3 bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 01/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I recently reviewed my XXXX profile and found a hard inquiry from a " non-account '' holding creditor named Credit Acceptance and XXXX XXXX XXXX on XX/XX/2018.
I've never gave permissable purpose thru verbal or written authorization to view my credit profile. This may be a case of predatory tactics often used by some auto dealers but without the consumers authorization. I've never received any type of confirming denial or approval of any loan I allegedly applied for with this company.
I wrote a letter to dispute the inquiry and requested proof from XXXX & Credit Acceptance of authorization by me or delete from my XXXX credit profile immediately! This hard inquiry is suppressing my credit score.
I have attached images of the letter I sent XX/XX/2018
|
| 05/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
I've sent in dispute letters requesting the company verify and validate information appearing on my Consumer Report. My consumer report is reporting erroneous information. Which is hindering me from obtaining higher credit limits obtaining higher credit limits and it's also showing me as a risk.
In accordance with the Fair Credit Reporting act, this company has violated my rights according to the following :
15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
|
| 07/26/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I called Credit Acceptance Co asking for Calculation of Deficiency or Surplus, which I never received in the mail.
Under UCC Article 9-616, a creditor who fails to provide the letter waives their rights to a deficiency.
Also looking over the documents gathered from the previous report my name was entered electronically without knowing.
Also how can my trade name be used when my legal name status is XXXX XXXX XXXX.
The installment that is listed on my credit report is nothing more than a credit sale which means it is usually sold at auction since it was voluntarily repossessed is usually sold at auction to pay off the unpaid balance.
Credit acceptance has been reporting inaccurate information and would like it to be removed from my credit report.
|
| 03/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
Credit acceptance corp has sent me a summons and also bankruptcy attorneys have sent advertisements but to my boyfriends parents house, somewhere I have never lived, and this is someone I dont have contact with. I dont owe these people money but after going to court connect I see a lawsuit for me, they have the wrong addresses, I have never lived at XXXX XXXX XXXX I have never even used that address for anything. They have never sent me anything personally, this was a loan taken out by my ex husband in XXXX and that was XXXX XXXX XXXX which is beyond the statute of limitations, as far as I know, no payments or even communication have been made with this company, sending my personal information to people I am not even related to is beyond a breach.
|
| 07/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Predatory loaning and XXXX the interest rate as well over the legal limit Federal and my state at 22.99 % they rope you into these deals knowing you're desperate plus put {$3000.00} down payment on a {$9900.00} car and they add a two-year warranty they don't tell you about and XXXX insurance they don't tell you about. So your down payment goes toward nothing and as the paperwork says I end up paying {$18000.00} for a {$9900.00} car I put {$3000.00} on this company is crooked and has been doing this to people for years now and already has lawsuits against them predatory loaning and usury is astronomically wrong. Also we signed all the paperwork at the dealership and the signatures on the uploaded contract that I put on definitely not our signatures
|
| 11/24/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American, Servicemember |
|
During the months of XXXX 2021 I'd made arrangements to pay off my vehicle in full. Credit Acceptance Made an arrangement for me to pay off my vehicle loan in full on XX/XX/2021 which negated my payment for XX/XX/2021. The entire balance was paid on XX/XX/2021 and the account was paid off XXXX months early. That said, during the month of XX/XX/2021 Credit Acceptance reported me to all XXXX credit reporting agencies for being over 30 days late in spite of the payment arrangement promised. Their actions caused my credit score to drop tremendously. Several attempts have been made in order to rectify this issue but Credit Acceptance refuse to correct their mistake. Therefore, I request your assistance in correcting this issue.
Respectfully, XXXX XXXX
|
| 06/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
I was given a loan for a car to which my first problem was the same day. Car was dead. Battery was replaced. Then I took the car in on numerous occasions and each time they said there was no problem. By the fourth or fifth month the whole transmission fell out the car. It was supposed to be covered but in a turn of events they said I will have to pay for the tear down which could have ran me up to {$5000.00}. Now that is not fair. I reported it immediately and told them to keep the car. Then later I found out there was a problem about a salvaged title which was another problem. Now I get called from them several times a day everyday. It has gotten so bad I put them on block and they still call from other numbers. The harrassment is out of control.
|
| 10/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have spoke to XXXX XXXX from Credit Acceptance on a few occasions. I also spoke to a lawyer who represents them, yesterday and my account is still showing as past due when my car was already repossessed and sold at an auction in XX/XX/XXXX. The representative advised me they aren't doing anything with my account and don't plan on making any changes to my account/ I never received the date, time, and place for the auction, or a phone number you can call for more information about the sale. I've requested numerous times for a break down of all charges and amount car was sold at auction for back in XXXX of XXXX. I haven't received any updated info from XXXX XXXX and I received disdain when calling to the law firm who works with Credit Acceptance.
|
| 01/01/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
Servicemember |
|
I bought a car through XXXX XXXX XXXX in XXXX XXXX FL several years ago through credit acceptance. I have paid extra money plus regular payments charged per month. They have charged me extremely high interest and fees making difficult to pay loan off. I have called financing company to lower interest but no such luck. car loan is automatically taken out of bank account. I have never been late paying nor never missed a payment. In addition they have put non accurate information on credit report for amount paid. Since purchasing car XXXX XXXX went out of business. I think it should be illegal to charge so much interest and fees against people with low credit. I am XXXX veteran and feel there is no end in sight of ever paying off credit acceptance.
|
| 03/30/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit acceptance calls me at least 5 times a day. I got into a bad accident in the state of Alabama. The car was totaled and was at a tow yard in AL. It was a hit and run accident. I live in NY so I had to pay {$1300.00} to get back to NY. The insurance company stayed I only had liability, which I am fighting them because I just got the car in XX/XX/2021. I had full coverage and GAP insurance. I am out of work on XXXX due to my injuries from the accident. I called credit acceptance and told them to go get the vehicle from the tow yard. They have the vehicle and keep calling me 5 times a day and sending letters in the mail. I am fighting the insurance company. And until my situation improves and I get back to work I can't do anything right now
|
| 07/08/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I XXXX XXXX entered into a consumer credit transaction with CREDIT ACCEPTANCE CORPORATION on XXXX XXXX. A consumer credit transaction in which a finance charge was involved.15 USC 1605 defines a finance charge as the sum of all charges in a consumer credit transaction, The finance charge does not include cash, but Credit Acceptance took cash. The finance charge is also supposed to include insurance but Credit acceptance made me purchase insurance separately. Credit Acceptance also went ahead and used a third party that had nothing to do with this transaction or witness the transaction repossessed my car that i have surety interest in which is another violation. I have lost much sleep over this issue i cant believe i have been abused this much.
|
| 01/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have contacted Credit Acceptance various times to notify them that their inaccurate reporting is making it strenuous on credit reporting agencies to follow there duty of reporting accurate information on consumer credit files but being that the alleged creditor is responsible for submitting the correct information in metro 2 format so that the credit agencies have the same information to work from. The account balance and past due balance is wrong on XXXX and XXXX causing my debt to credit ratio to negatively effect my credit score.on XXXX this alleged account shows {$0.00} received payment but shows an alleged last payment date and the account being paid in full I attached a recent dispute I wrote but to Credit acceptance about this matter.
|
| 01/25/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Notice to repossess
|
|
Web |
|
|
Some guy pulled into my driveway and tried to take my car while I was still in it..
I noticed that there was some guy lurking in the back of my driveway, because I heard the door close. The drive way is wrap around so, as I ran out to confront him trying back into the entrance of the wrap around drive way.. so I got in the car. As he backed up to block me in, so as to attempt to hitch the vehicle ( 1 that I'm still in at this point, might I add ) rolled my window down and asked him not to block my driveway yet he proceeded to do so, then he put the forks under the tires and began lifting. So, I proceeded to drive off the forks, at which point he still tried to block me in the driveway and I had to drive thru the neighbors yard to evade him.
|
| 02/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I got the loan in XXXX XXXX being paying for 3 plus year 's and they say i still owe over XXXX on car it's a XXXX XXXX XXXX I got the car from XXXX XXXX in XXXX iowa the company was closed down within 6 months of me getting the car the loan was thur credit acceptance I feel I am being ripped out and taken advantage of on top of it I gave them XXXX down the guy 's name XXXX XXXX he's been arrested several times for fraud and is working for around car lot please help I am a single mom on XXXX I have XXXXXXXX XXXX XXXX XXXX and have XXXX every 2 week 's so I have other choice but to let them steal my money I get XXXX a month they take XXXX a month they already repo the once my family had to get it back for me so I didn't miss XXXX please help me
|
| 06/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American, Servicemember |
|
Since Credit Acceptance Corporation ( CAC ) has not enabled a change in my credit report to allow for my mortgage to go thru, my best bet is to file a Chapter XXXX Bankruptcy to clear the course of action in returns to my report which will allow for a twelve month period of no lates or dings in order to go forward in our mortgage attempt. In addition, a company such as CAC has an option to move the payments which became late to the end of the contract instead of increasing the payment from {$470.00} to {$520.00}. This ploy affects my personal budget. My Bankruptcy attorney is XXXX XXXX and he will also serve as attorney for my daughter XXXX XXXX in her Chapter XXXX filing, she as owner of the XXXX XXXX XXXXXXXX XXXX, and me as her co-signer..
|
| 06/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have reached out to Credit Acceptance over 10 times regarding a previous account that I had with them. I had a XXXX XXXX with them that I aquired in 2010. I paid the vehicle off. After I paid the vehicle off a few months later I applied for credit with them again and was told that I had a past due balance of around {$120.00}. I wasn't sure what that balance was for but I promptly paid it. Now when I review my credit score I see that credit acceptance was reporting that account as a collection account. My account was never in collections and they never tried to contact me regarding a balance. They ripped me off and now they are ruining my credit. I will not stop until credit acceptance updates my report to reflect my account paid as agreed.
|
| 11/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
XX/XX/XXXX I PURCHASED A XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. WITH CREDIT ACCEPTANCE AS FINANCE COMPANY 22.98 PERCENT APR THEY ASK FOR XXXX DOLLARS DOWN, ALONG WITH MY CREDIT THAT WAS ILLEGAL! NOT TO MENTION, I WAS NEVER GIVER THREE DAY RESCIND PAPERWORK AND NOT TO MENTION THEY HAD THE CAR THE FIRST THREE WEEKS AFTER SALE, DUE TO BRAKE ISSUE! I SIGNED A ELECTRONIC PAD ( ILLEGAL ) NEVER SEEN CONTRACT UNTIL XX/XX/XXXX AND NOTICE OTHER ILLEGAL FALSE MISLEADING PRACTICES OF CREDIT ACCEPTANCE CORPXXXX FEDERAL LAWS WAS BROKEN AND VIOLATED! MY CAR WAS REPOCESSED ON XX/XX/XXXX WITHOUT A COURT ORDER DURING COVID SHUTDOWN I WAS CHARGED COUNTLESS FRAUDLENT LATE FEES! CONTRACT IS FRAUDLENT AND UNFAIR AND NEEDS TO BE INVESTIGATED!
|
| 08/23/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
i got a vehicle loan through credit acceptance corp..the vehicle was a XXXX and didn't even last 6 mos. i called them and asked them to pick up my vehicle which was in my driveway inoperable. they picked it up and claimed a repossession on it. then 5 or 6 years after picking it up they went to court and got a default judgement against me. then 10 years after they got the default judgement against me they went back to court and got a revivor on the default judgement. they have been attempting to get this money from me for over 20 years now even though i returned their property to them. they have completely ruined my life over XXXX something needs to be done to stop them they are predatory lenders who prey on the lowest of income population.
|
| 06/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I purchased a vehicle back in XXXX with financing through Credit Acceptance, I almost immediately after purchasing the vehicle that I was charged extra fees on top of what I was told was included in the contract .... The sales price of the car was XXXX but when I looked at the contract the sales price was XXXX. Also I was charged XXXX for a sevice warranty contract which I came to find out was never even activated by the dealership!! I reached out to the dealership to complain and also reached out to Credit Acceptance with no help from neither. I read online that Credit Acceptance has been sued for this exact reason and actions!!! I would like to file a complaint and see what course of action to take now that I have been taken advantage of
|
| 05/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
Credit acceptance has a very distasteful way of doing business. After the pay off they include they silently included the XXXX XXXX on the pay off amount. They have yet to send me the original title and now Im stuck with a vehicle that isnt running and nothing from them to help. I cant even get the title from them. DMV ny tells me to reach out them bc they havent released the title and then credit acceptance tells me that NY is a title holding state and they need to send the title instead of them. There is not clear direction and all Im trying to do is cut my losses and sell this car.
Do not do business with credit acceptance. They are professional scam artist and will take your money and silently make deals that can hurt you in the end.
|
| 04/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Besides it was a used vehicle, after 4 months it started having problems .but i waited until i could n't drive it no more and then i stopped making payments. so right now credit acceptance have a lawsuit against me regarding that loan on the used car and i can't pay that no more. plus the dealer said that if the car break down and i take it to them they don't promise anything. So my hopes were really down to the ground. What kind of car dealership tells that to a customer??
So, they took the car away and however credit acceptance still want me to pay for it.
That's why this company have so many complaints and that's why they have been sued They sent me a notice regarding this case where i should appear in court and i got it on XX/XX/2023
|
| 07/11/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The dates I am note actually sure. I brought an used vehicle and when I test drive it I had no issues so I then proceeded with purchasing it. After driving a while the car would jerk and than stop I spoke with the salesmen and Advised him of what was going on and I also took it to be tested and there was something wrong with the engine valves I was then told the car wasnt worth the money. After getting an oil change I woke up to go to work the car would not start. I had the vehicle towed to my mothers home so it could be looked at the tow truck came and repossessed the car I was walking out to give them the keys and they drove off really fast. I feel like I should be relived or have and very low pay amount being that I was sold an bad car.
|
| 01/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
XXXX financed with Credit Acceptance. Paid 66 payment on time. Traded car to XXXX XXXX XXXX, who gave me an affidavit of payoff paid but they sent amount to wrong lienholder, XXXX XXXX XXXX. My credit report showed 30 days late, bringing down score XXXX XXXX XXXX sent letters to show their responsibility. Score still shows paid but 30 days late. ( am not responsible for this actin destroying my credit.I have tried to contact credit acceptance, XXXX, etc. ..no change. Credit ruined by XXXX XXXX XXXX XXXX XXXX ... Then, they tried to " fix '' the additional problem of elder abuse without " fixing '' it ... ..XXXX XXXX fraudulently sold me a defective car as well, costing me {$2000.00} more and getting fraudulently getting {$2000.00} from me
|
| 11/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
ALL OF THE ACCOUNT LISTED BELOW ARE ON MY REPORT FRAUDULENT ON MY CREDIT REPORT I WAS A VICTIM OF IDENTITY. THEFT AND THESE ARE THE ACCOUNT AS FOLLOWS XXXX XXXX/XXXX/XXXX BALANCE {$0.00}, XXXXXXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX BALANCE {$670.00} XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX BALANCE {$200.00}, XXXX XXXX XXXX XXXX XX/XX/XXXX BALANCE {$670.00} XXXX CREDIT ACCEPTANCE CORPORATION XX/XX/XXXX BALANCE {$15000.00}, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX {$12000.00} XXXX XXXX XXXX XXXX XX/XX/XXXX INDEITITY THEFT AND XXXX XXXX WAS FILED
|
| 12/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a job loss and I still kept sending money that was being applied to the wrong account. Finally they repossessed the car, I paid the balance of {$600.00} to get the car back.
Then they made a payment arrangement with me after correcting their mistake. They gave me the same account number I had for years and they were not applying my payments to that account, because supposedly it was not my account. They found the money that they were not applying, because my bank had to get involved to clarify the discrepancy that they caused.
They then made a payment arrangement but have been reporting my payments late and refuse to correct their mistake.
Please I need your help because this has severely impacted my credit history and score.
|
| 02/05/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
To Whom it may concern, I recently challenged the validity of CREDIT ACCEPTANCE CORPORATION # XXXX ( Collection ) account thats being reported on my most recent credit report.
Upon challenging this, XXXX ( credit bureau ) deleted the account based on the lack of ability to properly verify all reported information being accurate.
I noticed as A result of challenging this account with your company you have verified this same account. It is my understanding that the creditor reports the same information to all credit bureaus as expected under FCRA, if this is true I am requesting the information you used to verify this account in writing.
If such documents can not be produced please DELETE this account from my credit report immediately.
|
| 10/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a vehicle that I had voluntarily repossessed in XXXX from Credit Acceptance Corporation because I fell on hard times and could not pay for the vehicle. Fast forward to today and I am trying to get a small home loan for like {$75000.00} and that is the only thing on my report preventing us from getting a home loan. This debt is being improperly reported as late payments instead of a charge-off which is how it is supposed to be reported. Please help, as in getting a home loan, it will help me get a lower monthly payment for living and then I can pay off more debts owed with the extra money I will be saving on rent vs. owning.
This is the information of that account : Account No. : XXXX XXXX XXXX XXXX XXXX DOB : XX/XX/XXXX Thank you.
|
| 08/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
Problem lies with XXXX & Possibly other bureaus. I got information corrected on 4 accts N past 2 yrs & have done everything 2 build back score. XX/XX/XXXX topped @ XXXX, then up/ dn but close & XXXX as of XX/XX/XXXX. Now XXXX put incorrect info back on report & score dn to low XXXX. I have only made positive moves & last month XXXX & other Bureaus saying way to go & reported 36 + on-time pmts. Just paid off XXXX Acct. getting title out of my name & that was about {$31000.00} should be down on auto loan to XXXX bout XXXX. The 4 disputes today were removed or changed in past 2 yrs. but now incorrectly reported again. Please amend to accurately get score back above 700 with all bureaus. Also am paying off 3 or 4 other accts. By end of year.
|
| 03/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
Credit Acceptance Corporation. Mailed my title with lien letter as well as my payments I made to them to XXXX XXXX XXXX. They closed out the account because they never received title from XXXX XXXX. After filing a police report and civil suit the title was sent to Credit Acceptance with my name on it. They mailed it to the dealership instead of me. Now they are refusing to send proof that they mailed it to XXXXXXXX XXXX instead of me. They also mailed a check for XXXX made out to me to the dealership. They closed out my account because they did not receive title after 9 months of being paid by me. They tried to state they reassigned the contract however the contract was null and voided once the title was not received and they closed it.
|
| 01/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit Acceptance continue to report inadequate information on my report, The car was a lemon only drove the car for two day and the engine locked up at XXXX XXXX i was having new tires placed on it. I had a warranty and they refuse to repair the car. they wanted me to pay out of pocket for XXXX shop broke down the engine and tell them why the engine transmission locked up. XXXX told me that would cost more than the car is worth to do that. i gave them the car back in may they picked it up from XXXX XXXX were i had it tow to. The dispute department XXXX called me and tell that there was nothing they could do and she also Statement if this will make me feel better they have stop using XXXX XXXX. this the place i bought the car from XXXX
|
| 10/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Vehicle was totaled on XX/XX/XXXX and reported to Credit Acceptance CORP to pick up the car. It was placed in storage and sold from storage depot on XX/XX/XXXX XXXX Credit Acceptance CORP was notified of this in XXXX and has failed to remove the car from my credit report and has charged me each month for over 3 years. I have tried to settle this by asking for a pay and delete and have been unsuccessful at this time I am asking for the report be removed. Prior to the wreck I was never late on payments and this happen right before I lost my jo due to covid. I requested covid relief in XXXX as well. I spoke to the repo team giving the vin so they could find the car and Credit Acceptance CORP has been unsuccessful with taking care of this.
|
| 04/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance Corp Alleged date opened XX/XX/XXXX Original balance {$5000.00} Settlement payment {$580.00} Paid on XX/XX/XXXX Alleged date of first delinquency XX/XX/XXXX Alleged date of last payment XX/XX/XXXX This account was for an auto loan. The vehicle I had I had asked Credit Acceptance to take back. A repossession was not necessary but they insisted. Upon settling this account I was PROMISED a " courtesy delete '' upon my settlement payment and was told the account would be removed from my credit reports in XXXX days. It was never removed as PROMISED!! Also I do not believe this Creditor is reporting correct information and historical information is missing. The creditor couldn't even verify my address when I contacted them.
|
| 06/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX XXXX breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 09/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have previously submitted a dispute due to XXXX not reporting a paid closed account and instead reporting it as open and unpaid. The account in question is through Credit Acceptance, account number XXXX. I paid off this account on XX/XX/2018 for the total amount {$190.00}. Credit Acceptance sent me mail showing the account satisfied and closed. On XX/XX/2018 XXXX reopened this paid closed account to unpaid with balance of {$160.00}. I called Credit Acceptance XX/XX/2018 to inform them and the lady I spoke with told me to directly dispute it with XXXX because them had indeed sent XXXX my file for this account being paid and closed. XXXX had severally damages my credit because of their negligence and I am ready to sue them over this.
|
| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The company CREDIT ACCEPTANCE CORPORP CREDIT DISPUTE DEPT XXXX, MI XXXX started in XXXX they stated we were late on payment well they actually changed due dates to make us show late twice. I tried to correct in XXXX when made aware of the issue. They said it is what it is. I had the issue again in XXXX I then decided to change lenders. The practices of Credit acceptance corp are not good or moral. I have had several attempts with credit companies to have false information removed. I noticed they had a suit filed for illegal practices with XXXX which is where we obtained the vehicle loan. I am just trying to remove false information from my credit reports which has held me back for 6 yrs now. Why is this so hard. Angry and frustrated.
|
| 05/26/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I filed an original complaint against CREDIT ACCEPTANCE and received a response from XXXX XXXX to seek further info about my complaint with the company. I explained that they have told me SEVERAL times that they don't have my debt and that it is being " handled '' by XXXX XXXX XXXX in XXXX Tennessee Upon contacting them about the unlawful practices as advised by the FCRA of trying to collect a closed debt, in addition to a vehicle that was resold, they don't have the title to, wrote off with the IRS, and sent to another agency XXXX XXXX XXXX that I don't have a contract with and the " Law '' representative won't speak to me or contact me to discuss this illegal process. I have reached out to them and no response on several attempts.
|
| 03/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I just recently closed out on a XXXX loan with credit acceptance for a XXXX XXXXXXXXXXXX XXXX I purchased from XXXX XXXX in XXXX, Connecticut. This loan was not advertised at 19 %, nor was I told at the end of the loan I would pay XXXX for a XXXX car. This caused a lot of pain, turmoil, hardships, fallouts with my mother, and excessive XXXX loan borrowing to avoid repossessing my car. I tried everything from paying more each month to paying my vehicle note in half every two weeks to decrease the principal. Nothing seems to work. I was still faced with harassment calls from credit acceptance, and I was also told this was an annual loan, but this loan seemed to acquire interest daily. By far the worst experience on an auto loan ever.
|
| 01/03/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
THIS DEBT COLLECTOR GOT MY INFO WITHOUT MY CONSENT AND OPENED A ACCOUNT IN MY NAME. FURTHER, I CERTIFY THAT I AM PERMITTED BY FEDERAL AND STATE LAW TO FILE THIS DISPUTE. I ALSO UNDERSTAND THAT KNOWING AND WILLFUL MISSTATEMENTS OR OMISSIONS OF MATERIAL FACTS CONSTITUTES A FEDERAL CRIMINAL VIOLATION PUNISHABLE UNDER 18 U.S.C. 1001. ADDITIONALLY, THESE MISSTATEMENTS ARE PUNISHABLE AS PERJURY UNDER 18 U.S.C. 1621. THIS COLLECTION FOUND WITHIN MY CREDIT REPORT ARE NOT RELATED TO ANY TRANSACTION THAT I MADE. I AM ALITIGATING THAT A PERSON OR COMPANY - WITHOUT MY AUTHORIZATION - USED MY PERSONAL IDENTIFYING INFORMATION TO APPLY FOR GOODS, SERVICES, OR MONEY, AND, WAS SUCCESSFUL IN CREATING SOME ACCOUNTS. ALL IS BEING INVESTIGATED BY THE FTC
|
| 10/19/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I traded the XXXX XXXX XXXX on XX/XX/XXXX at XXXX XXXX, with Credit Acceptance as my current lender & the lender for the XXXX XXXX XXXX purchased. I have called several times, they have called me several times. Because they have held up funding the XXXX, the dealership has not paid off the XXXX. Which is not my issue! My first payment on the XXXX is due XX/XX/XXXX, & they are STILL reporting the XXXX as an open and XXXX day delinquent account. When I called, they said they would mail me information on how to dispute. Refusing to fix the reporting. They are the ones causing the issue, which is between them & dealership. But destroying my credit intentionally telling me it's between me & dealership & I have to pay on both cars to them
|
| 08/26/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have notified the company Credit Acceptance in regards to my XXXX XXXX XXXX. However, I notified Credit Acceptance a few days after I been released from the hospital on XX/XX/XXXX, due to a XXXX XXXX. I have spoken to a representative to extend my payments on the back of my loan for two months due to financial issues and COVID-19. I was advised per the representative that my payments will resume on XX/XX/XXXX of {$290.00}. I have reached out on XX/XX/XXXX due to a disturbing phone call that I was past due of {$580.00}. I have spoken to a representative and supervisor on XX/XX/XXXX and stated that it was notated as payment arrangement, and was also advised no extensions are given. Per the supervisor apologized for the confusion.
|
| 08/24/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I received a correspondence from Credit Acceptance, it had an attachment ( attached ) with what looks like a contract with my vehicle, name, address, but a digital signature. On XX/XX/2018, i signed with my hand a contract with XXXX XXXX XXXX XXXX XXXX. At no point on or after that date did I ever engage in a digital contract signing with XXXX XXXX XXXX XXXX XXXX or Credit Acceptance. This is clearly a forged document by credit acceptance and fraud, pursuant to Florida statutes 817.034, 18 USC 47, fraud can be punishable by 20 to 30 years in prison and or {$250000.00} fine for each instance which could be proven by each time my signature was put on there plus each time my initials were placed on there by frivolous pretenses, Fraud.
|
| 06/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Obtained a car loan wi th Credit Acceptance Corp in XXXX XXXX . Was involved in a motor vehicle accident in XXXX XXXX . Car was totaled. Credit acceptance Corp received check fro m Insurance Company ( XXXX ). A few moths later they sent a letter requiring me to pay additional balance ( around {$2500.00} ). I s aid I would as long as they returned car to me since they had car and also the insurance pay off. They refused to do so. Finally ion XXXX XXXX I gave up and agreed to a settlement. Paid {$1600.00}. Credit Acceptance was still reporting me to credit agencies XXXX XXXX . I want the late payments removed from my credit reports since it was settled and the reason I was not paying was because I was disputing.
|
| 03/01/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
The company is XXXX XXXX I am financing a car through them. I get paid on the 1 st of every month but my car note is the 23 rd. They have no grace period. My note was {$320.00} a month they raised it to {$360.00}. Being that I get paid on the 1st not the 23rd my payment is late. The late fee totals out to {$760.00} a month I can't afford thats amount. I explained my situation numerous amount of times they are not willing to work with me. They call me every day starting at XXXX untill XXXX XXXX harassing belittling me about not paying my bills. I pay {$400.00} a month and still thats not enough. My payments are not going down at all. I feel im going deeper into a hole. It has to stop! I am a single mother I am completely XXXX out.
|
| 05/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance offered a settlement agreement amount to settle my account with them through The law firm XXXX and XXXX. I paid the settlement amount in XX/XX/23. I waited more than thirty days for them to report the payment to my credit company XXXX but they have yet to report the account has been paid. Ive submitted several disputes regarding this account through XXXX but Credit Acceptance has not taken the necessary action to get this account resolved and closed. I have submitted the documents from XXXX and XXXX showing the account has been paid in full to them but they still reporting this account open on my credit report and its hurting my credit score. At this point its false information because the account has been paid.
|
| 02/10/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
My payment was due on XX/XX/2023. On XX/XX/2023 ( Sunday ) I receive 3 calls from phone number XXXX. I spoke to a representative on XX/XX/2023 at XXXX XXXX The I advised the representative my bill is less than 48 hours past due and I have received several call already, yesterday was Sunday and the banks are not open here.The representative informed very rudely " if you just pay your bill, we stop calling. '' I advised him again it is just now due and for him to not call me again. I received 2 more calls that day. 3 calls on XX/XX/2023 3 calls on XX/XX/2023 3 calls on XX/XX/2023 ( made the payment and a complaint ) and received XXXX call so far today from that number and several other calls from this company on a different number.
|
| 01/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I reviewed my Consumer Reports and noticed that I had 3 late payments on an account that I was never late for. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum Accuracy. I have never been late on payments for Credit Acceptance Corp ( XXXX ) in fact the payments that I made where paid on time and in full. Please reinvestigate and provide proof including an audit trail. I am requesting this information within 30 days. The audit trail should include : The account file and original contract that has my signature : Statement of obligation, Deposit statement, Documentary evidence of file for the public and private side or the ledger.
|
| 09/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
Older American, Servicemember |
|
They inflated the price of the vehicle and put things in the contract that I didnt agree to and then inflated the actual price of the vehicle I paid XXXX to XXXX to get the vehicle and then I started having mechanical Problems radiator transmission and all so I finally couldnt drive the XXXX XXXXXXXX XXXX I was supposed to pay XXXX to XXXX for then I found out they were inflating the price to XXXX I didnt know this untill after the purchases they put some kind of vehicles XXXX and XXXX XXXX afterwards and charged me extra for all that to now Im paying an large amount of interest on a XXXX older car and the price on it was upped to XXXX more than the blue book on it I already need another vehicle but cant save a down payment
|
| 04/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Well, I had a car that I got from a loan company name credit acceptance and I have already paid them full in balance. I did a basically a on short pay like half the amount of XXXX I had gap insurance and it covered the other half my insurance company and theyre saying that the person that documents that the car has been paid in full its still showing on my record and its been more than seven years and I really need that taken off my credit because its affecting me getting other things in the future and Ive also talked to them that I already paid his car and hes already taken off and I no longer have the vehicle because the vehicle have mechanical issues so they claimed it as total loss and long is satisfied. Its settled already.
|
| 12/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I have contacted this company to get them to update the balance information because the car was repossessed in 2015 of XXXX and they report every month as if Im making payments late the information thats being reported is an accurate the balance keep going up when there has been no payment on this account in over 6 years, This account has reached its lifetime and needs to be removed because it has been over six years with no payment on the account. I have disputed this account through the credit bureaus on multiple occasions and still end up with the same results they verify the account and nothing changes they change the balance in the amounts from time to time and the report any information but the account is still not remove
|
| 09/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit Acceptance ( Lender ) FAILED TO PROPERLY APPLY PAYMENTS MADE ON LOAN made by BORROWER and changed loan agreement to apply payments on account as interest bearing rather than on the balance as BORROWER signed too! Lender DEMONSTRATES BAD BUSINESS PRACTICES and fraudulent credit reporting attempting to obstruct borrower from paying loan off early. LENDER CHANGED the loan agreement after BORROWER cancelled the two contracts lender insisted it buy. The balance should've been {$14000.00} on XX/XX/XXXX, with payments deducted from the balance, all payments made to date have been paid in INTEREST BEARING only, unbeknownst to borrower until yesterday XX/XX/XXXX. This is predatory lending and fraudulent bad business practices.
|
| 03/03/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I purchased a car from Credit Acceptance in XX/XX/XXXX. Now by XXXX I was behind so they repossessed it and yes I had " good faith '' payments to keep my car out of auction. I made the last payment to get my car on XX/XX/XXXX. I was refused my cars release until XX/XX/XXXX.
A year later I find out they had taken the car out of my name on XX/XX/XXXX after I had done paid all my payments I had to for them to release it. I was never informed that they had taken a car out of my name they never sent me paperwork I asked Credit Acceptance for anything else and even up til today. They take blame but refuse to own the {$1000.00} worth of penalties. Plus the {$1000.00} I'm just out because Credit acceptance decided to not post them.
|
| 12/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XXXX of 2019 the truck I purchased thru credit acceptance stopped running.i had numerous engine problems before this, the car lot o purchased from suggested I tow it to authorized dealer for repairs. Once it was there credit acceptance sent a warranty rep. An he approved repairs. XXXX or XXXX days later he returns told service manager to stop repairs .Cause after market parts on it .I did not make any changes... I bought it as is ... .with warranty! Credit acceptance called said I must continue to pay for vehicle I replied yes I will I needed it fixed..they disagree to honor warranty. I couldn't pay for it... not working. Do repair shop sold it.neither credit acceptance not I have possession of said truck... it got sold.
|
| 12/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In XXXX I changed the date of payment with their authorization and they reported I was late.
In XXXX during the pandemic, they offered me the COVID Relief program and stated that I don't need to worry about payment during this period. They also stated, they will report to the Credit bureau during this time. After the period I made the payment and after a few months paid my loan was completed and paid in full.
A few months after I paid my loan in full, they reported to the credit bureau that I was late during the pandemic.
I tried multiples time to talk to them. Also, I disputed this issue with the credit bureaus several times, but still the same result. They still reporting I was late.
Credit Acceptance - account # XXXX
|
| 06/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I was in a car reck in XX/XX/XXXX My car was totaled out and pulled to a wrecker. When I went to get my car. It was gone. They sold my car with out my knowledge and I had gap and liability insurance on my car. insurance. I spoke with the agent and she was a smartty and rude and could not give me the information I ask for and that was documentation that they claimed to have sent me. Now seems every other month they update to my credit report that I voluntary gave them my car and I did not give them my car. I tried to get my car and they pulled it from the wrecker office.
Then I find out that they have been sued for fraudulent activities.
CREDIT ACCEPTANCE CORP has flagged your account as Voluntary Surrender on XX/XX/XXXX.
|
| 06/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I filed a complaint with this company on XX/XX/2021 and received a response back on XXXX XXXX. The response was from the company Senior Staff Attorney " XXXX XXXX. '' Mr. XXXX responded in the bottom portion of the letter " At this time, we have nothing to suggest that this account does not belong to you. Should you have any documentation that would be helpful to our investigation, we would be happy to review it and investigate further. That being said, we have made a business decision to close your account and you are no longer responsible for the remaining balance. The company then goes back and contradict everything they wrote in black and white and put this account back on my credit report on XX/XX/2021. A month later.
|
| 03/26/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Older American |
|
I bought a XXXX Chevrolet at a used car lot. The full sum {$8600.00}. When I drove it off the lot The brake light, the ABS light, the drivers airbag was on constant, the passenger airbag light on constant, The was NO drive/reverse/park, neautral, D1, D2 showing at all to know where I selected.
The brake pedal was low and spongy. This vehicle is UNSAFE. I brought it back the next day to be corrected Their mechanic hooked up his OBDll tool and found nothing.
I brought back the truck within 48 hours of buying it and told he company it is unsafe for the person in charge I do n't want it. I left the keys with the person in charge. I gave {$1100.00} cash up front. I asked for my money back. They have been ignoring my requests.
|
| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX XXXX Credit Acceptance and I negotiated an verbal contract to settle in full to my auto loan in the amount of XXXXCredit Acceptance had giving me a time frame to release the funds no later then XXXX XXXX XXXX XXXX.Credit Acceptance received the amount in full as agreed on XX/XX/, which the account should have been closed and as in good faith standing. then I went to two different auto dealers to get an auto loan and both dealership informed me that no lender accept me for an auto loan, due to Credit Acceptance reported on my credit reported Negative and derogatory remarks which includes an I9 ( charge off, repo ), and the I4 rating ( late payments ). My account was settled in full and not a charge off./repo.
|
| 05/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have reached out to all the companies on my credit bureau that is showing an inquiry that has been made and they have stated its a matter of record. I explained to them that I have been a victim of identity theft and that I have not requested credit from there company. I was told that they would not really affect me to there is nothing they can do to help me. I have contacted the credit bureaus and they have told me that they can not help me although I have a fraud alert and have explained to them that someone has try to obtain credit in my name. I have cell phone bills on my report that I am fighting to get off now. I am very upset about these inquiries and that the creditor nor the credit bureau is willing to help me.
|
| 03/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... XXXX XXXX/XXXX XXXX ... CREDITACPT XXXXthat listed on my credit report. Further more, this account can not be 100 % accurate as there are open dates they have listed on my credit report varies between the 3 bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 08/20/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I co-signed for a loan in XX/XX/XXXX. In XX/XX/XXXX my son was in a car accident and the insurance company deemed it totaled in early XX/XX/XXXX. XX/XX/XXXX my son called the lender , credit acceptance , to get payoff status. They informed him it was in a repossession status’s abd there was nothing he could do at this point. I personally contacted the lender. They informed me it was due to not receiving proper documentation from the insurance company. They mentioned they attempted to contact myself and my son numerous times however we both received nothing. I feel they’re being unfair and not willing to assist with this error that was obviously caused by miscommunication. My son has never been late on his payments
|
| 07/31/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
XXXX of this year, I went to a dealership in XXXX called XXXX XXXX. They verbally lied to me about the total amount that I would be paying. They told me that I would be paying {$8000.00} for a used XXXX XXXX XXXX after the {$2500.00} down payment. I agreed to that, and sing the contract given. I went home and discovered that the terms on the loan are actually over {$15000.00}, with the potential of being more than {$23000.00} after 5 years due to interest. Credit Acceptance is the the creditor here and I would like to be removed from the policy of the loan, so it doesn't affect my credit. The dealership did not follow Regulation Z or the Truth in Lending Act, where they have to give the details in the loans truthfully.
|
| 01/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Yes my name is XXXX XXXX I saw a article online about XXXX credit acceptance this is where I got my loan from for a XXXX XXXX XXXX the price for the car was XXXX XXXX monthly payments was XXXX I never really understood the agreement in was just so excited to get a car my girlfriend co signed I really didnt know this car would hurt me financially with the payments & interest tax it hurts me with hardship in yes its the same loan company credit acceptance I co signed for a Friend in he pays XXXX XXXX month its just ridiculous his name is XXXX XXXX I co signed for him in its bad cause he cant even refinance this will make a person XXXX XXXX or look to XXXX activity because its like weight on my shoulders I cant get off
|
| 05/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
IN XXXX I brought a vehicle from Credit Acceptance Corporation, XXXX XXXX XXXX MI. ( XXXX ) XXXX a pay here buy here place, I put XXXX dollars down on the vehicle. I was then given a vehicle from a family member, I called the Car place to return the truck, it wasn't even a week .They came and got the truck. I received letters months later, that the truck was sold at an auction for XXXX dollars. It was a balance they say I owe of XXXX. I am not agreeing with this balance after I turned the truck back to them. I am trying to get this repossession off my credit .It was not an repossession. When I reached to the company on XX/XX/XXXX they want me to settle for XXXX cents.I would not take that.Im trying to purchase a home.
|
| 05/29/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I applied at XXXX in XXXX ar i traded my already paid off jeep liberty they were suppose to give me {$7000.00} for it in trade the vehicle i traded for was only supposed to be {$2000.00} more from that by the time papers were signed i had XXXX kids there for XXXX than when i went to the restroom they allowed a boyfriend to sign on my car i had no idea about it when i realized what happened i called the car lot and asked to void it all cause the price was n't what had been agreed on and his signature on my papers they said they already sold my car i was basically well lack of better words screwed. So i begin the ppayments i could n't afford than they allowed this guy to take my car and now want me to pay cause he hasnt
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act this creditor CREDIT ACCEPTANCE has violated my rights Under 15 USC 1681 section 6 o 2 states that I have the right to privacy 15 USC 1681 section 6O4 A section 2 it also states a consumer reporting agency can not furnish an account without my written instructions.
Under 15 USCS 1666B a credit may not treat a payment on a credit card account an open end consumer credit plan as late for any purpose.
THIS LETTER SERVES AS A FORMAL COMPLAINT THAT THEY ARE REPORTING INACCURATE AND INCOMPLETE INFORMATION ON MY CREDIT REPORT. THE NOTATION OF THE FOLLOWING LATE PAYMENTS IS INACCURATE.
Late payment dates : XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23
|
| 06/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX, Acct # XXXX, SSN XXXX discrepancies in the High Credit amount, showing XXXX for XXXX Student Loans showing late payments during Month of Pandemic when it was decided by the FCRA that XXXX student loans payments would be suspended during those months. Acct # XXXX XXXX Acct # XXXX, showing derogatory when there is a XXXX balance Credit Acceptance Acct # XXXX, Auto Loan, showing collections with XXXX, balances are inaccurate. I was affected by the pandemic and did not have the means of making the payments. Natural disaster beyond my control XXXX XXXX XXXX XXXX, Acct # XXXX, inaccurate reporting on my report XXXX XXXX XXXX XXXX XXXX Acct # XXXX, inaccurately reported Inquiries that are bad and not authorized by me
|
| 03/02/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was told the total of the truck was XXXX my payment would be XXXX a month. I get my payment book and every payment says XXXX I call XXXX XXXX XXXX the guy says it because some months have more then 4 weeks in them. I make my 1st payment then by the time I make my 2nd payment they saying I owe XXXX dollars on the truck the paper work I signed the only paper work I got says XXXX but the kcredit place says I owe XXXX saying I gave the sales guy permission to sign my name on form which I never did so I was not aware of me being locked in for 5yrs paying XXXX a month oweing over 12,000 dollars in interest I was only made aware of it once I made a complaint to the credit people about my account saying I owe XXXX dollars.
|
| 02/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
XX/XX/2020 XXXX AM I PURCHASED A USED VEHICLE FOR {$39000.00} {$5900.00} EXTENDED WARRANTY XXXX MILES FOR 10 YEARS {$290.00} TIRE DISPOSAL ENVIRONMENTAL PROTECTION TOTAL COST {$45000.00}. FINANCE CHARGE WAS {$16000.00} AND MADE THE APR 23 % OIL CHANGE WAS NEVER DONE I NOTIFIED THE DEALERSHIP AND PROVIDED PROOF I ALSO PROVIDED DIAGNOSTIC OF THE DAMAGES THAT WERE CAUSED DUE TO THEM NOT CHANGING THE OIL AND I ACTUALLY PAID FOR IT TO BE DONE. I WENT TO THE DEALERSHIP SO THAT THEY CAN FIX IT SINCE I PURCHASED AN EXTENDED WARRANTY I WAS TOLD THAT I DONT HAVE ONE. THE DIAGNOSTIC THAT WAS PERFORMED BY THE DEALERSHIP SHOWED MANY PROBLEMS AND THEY TOLD ME THAT THEY CANT HELP ME. EVEN AFTER THE EXTENDED WARRANTY WAS PURCHASED.
|
| 04/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXX XXXX XXXX XXXX XXXX XXXX ... XXXX XXXX XXXX ... CREDITACPT XXXX that listed on my credit report. Further more, this account can not be XXXX % accurate as there are open dates they have listed on my credit report varies between the XXXX bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 05/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The vehicle was repossessed shortly after I got the vehicle, a debt collector company sent me a letter from the court saying that they are garnishing my wages and it will cause me extreme hardship if they garnish my wages as my household is low income, I believe credit acceptance knew that I was not gon na be able to keep up with the payments for the vehicle but still managed to get the loan approved some way some how which I didn't think I would be approved at the time they kept calling and saying they would help me get into the vehicle just to leave it up to them which was surprising to me but I was in desperate need of the car at the time to commute to work bc I was spending to much to have a taxi to get to work
|
| 09/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/XXXX car was in a total loss claim with XXXX the car was I was the the borrower my mother was the co borrower. On XX/XX/XXXX my mother passed away unexpectedly. Went to get the information to finish the claim couldnt because my name wasnt on the title registration or anything and she had no will ... which I had to pay for a lawyer to help me become the administrator Credit Acceptance and XXXX was aware of this, but all of a sudden they reported 2 missed payments which took 38 points away. Months later insurance company paid XXXX XXXX paid and I never received a letter with the remaining balance I had called each week finally I paid the balance account is closed and paid and still is open and late on my report
|
| 03/22/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Car was bought from a used car lot XX/XX/XXXX. On XX/XX/XXXX the vehicle was involved in an accident, totaling it and appropriate insurance actions were taken on behalf on consumer ( GAP/PERSONAL ). The total loan amount remaining was {$3800.00} at this point. The loan agency ( CREDIT ACCEPTANCE ) and GAP provider ( XXXX XXXX ) kept going back and forth, saying the payment was being processed. Over the span of 4 years, interest has accumulated and the account in now in collections. Due to gross negligence on behalf of both companies this has hurt my credit as well as cause me an overwhelming amount of stress and inconvenience. These companies need to be held accountable and not get away with shorting the consumer.
|
| 09/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
" I was sold a LEMON. '' Credit Acceptance Corporation placed inaccurate information on my Credit Report.
The vehicle was not Voluntary Surrendered.
The Vehicle was a lemon.
I have requested this company to remove this statement of Voluntary Surrender off of my Credit Report.
I like to have a Consumer Statement of : I was Sold a Lemon to be placed on my Credit Report. Or The Vehicle was a Lemon. The car never was repaired and it was unsafe to drive.
I, the Consumer, XXXX XXXX paid over {$10.00}, XXXX ( XXXX XXXX Dollars ) into Repairs for this Lemon Vehicle.
The repairs exceeded the value of this Lemon Car. So, Therefore I like for the Statement of Voluntary Surrender to be removed off of my Credit Report.
|
| 05/19/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
my car that i purchased off the showroom floor in XX/XX/XXXX went to chevy heaven in XX/XX/XXXX.in those years there were many life incidents that occured where i went from a XXXX score.I needed a car for this new job, and acted hastily on because of my poor credit.well, the job was too far away and with living expenses and car payment, this new venture was not worth it.i contacted the " credit acceptance '' corporation many times for help.i begged them to lower my car payment and offered a XXXX payment for car. they were rude and just kept telling me " your loan is what it is ''. i have paid off XXXX vehicles in my years!! i came into financial hardship and this company would NOT help me.now i have a judgement!!
|
| 01/19/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have called Credit Acceptance requesting a letter detailing my payment arrangment and they have refused. They said they do not send out letters on customer payment arrangements. There is no way to access payment arrangement information online. There is no way for a customer to physically see a payment arrangement.
The co-borrower made changes to the payment arrangement on the loan without my knowledge. Credit Acceptance did not inform me of any changes through mail, phone call, or on their portal. This information should not be withheld from borrowers.
Not being willing to send out payment arrangement information is also limiting to individuals with hearing disabilities that need to see/ read information.
|
| 10/25/2018 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
Credit Acceptance not only calls multiple times a day, sometimes even twice within the hour, and from two different numbers! If that isnt harassment, I dont know what it. Just today, XX/XX/18 they called back to back, once at XXXX, and again at XXXX. Theyve done the same XX/XX/XXXX, XXXX XXXX from XXXX and XXXX & XXXX from their XXXX number. XX/XX/XXXX XXXX & XXXX from XXXX. XX/XX/XXXX, XXXX called at XXXX, and XXXX XXXX, & XXXX. This is just from the month of XXXX. This list does not show all the times they called in one day, but only when it was repeated in the same hour my two different numbers. They call numerous times a day.There are several other months this has occurred, but now its getting overwhelming.
|
| 10/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have issues with the way this is being reported as it is damaged my credit. The car was repo XXXX and XXXX say its derogatory XXXX says open. This is an inaccuracy and is en to remove this account from my credit.
The dates of last activity are inconsistent with each other this is also enough to remove from my credit. XXXX is reporting past due 120 days the other 2 are reporting repo. This is enough to remove or delete from credit.balance on XXXX and XXXX are the same while XXXX is no showing XXXX. XXXX and XXXX are reporting as auto loan and XXXX is not reporting at all. XXXX has not reported any months of payments late or not and is not consistent with the others With all this said this needs to be removed
|
| 01/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX way to go on not doing what the law requires. I went through the statements and found proof that not only am I making the monthly payments so the late history is inaccurate and CLEARLY not verified! But the balance is also wrong. The date of the last payment is wrong! So if you want to ignore me or make me jump through hoops maybe I should turn the FULL payment history, the multiple letters to the bureau and the creditor, the CFPB complaint, and the monthly statements over to a consumer attorney and to see if I have a lawsuit! I'm paying Credit Acceptance and they are NOT in compliance with FCRA reporting and your bureau did a XXXX-XXXX job on looking into this. All I want is this corrected IMMEDIATELY!!
|
| 03/08/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 12/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In XX/XX/XXXX I financed a car with Credit Acceptance. In XX/XX/XXXX Credit Acceptance repossessed and sold my vehicle without allowing me the opportunity to redeem it. They never sent me any information to my home address, any alerts to my emails or phone calls. They sent letters to an address that Ive never lived at or associated with. Per US CODE, they are required to allow me the opportunity to redeem my vehicle. They did not. In fact, they sent documents to an address that I never lived at. After I submitted XXXX disputes directly to them, they sent me copies of a letter they sent to an address that never belonged to me or Ive lived at. They did not alert me at all. They violated my rights as a consumer.
|
| 10/10/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
Financed a XXXX XXXX back on XX/XX/XXXX with a monthly payment of {$540.00}. I was informed the monthly payment that was divided into bi-weekly payments will help lower the interest rate of 22.99 % if paid on time and be able to pay off early. Initially the car purchase was {$15000.00} and the total amount financed was {$20000.00}. I've paid a total of {$19000.00} to date and still have a remaining of {$16000.00} ; which is incorrect. The early payoff option available is {$12000.00}. I've paid more than 90 % of the financed amount and should be given the option to pay {$920.00} to pay off the loan in full. I was informed misinformation and the account was set up with payments to reduce the length of the loan.
|
| 04/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, my vehicle XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was parked on XXXX XXXX and hit by another vehicle. When I came out no one was around and my vehicle was crushed. I immediately contacted both XXXX XXXX and XXXX XXXX. My vehicle was deemed a total loss by XXXX. My auto loan contained a gap waiver and was covered by XXXX insurance and both payments were issued to XXXX XXXX for the full price of the auto loan.
However, XXXX XXXX has continued to charge me $ 473 monthly for a vehicle that has been totaled out and paid for. As of today XX/XX/XXXX, they have accumulated charges to the sum of {$4800.00} dollars. I do not owe them this money. XXXX paid them and the Gap waiver paid the balance.
|
| 02/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
A car loan was opened with Credit Acceptance on or about XX/XX/2013 without my authorization. I have sense sent CA a certified letter with my police report and a letter advising them I am victim of identity fraud and requested they block their information my credit report. In turn they referred me to the law office XXXX, XXXX XXXX XXXX - GA XXXX XXXX. XXXX XXXX XXXX, GA XXXX, to complete a fraud package which included my signature 5 times, my identification and the police report. As of today, I have spoken to several people in the legal department at Credit Acceptance, all of which are advising me, they will not block their companies information until they investigate and that process takes up to 60-90 days.
|
| 02/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The XX/XX/XXXX and XX/XX/XXXX Credit Acceptance stated a email was sent to remove COVID status. I didnt receive any communication from Credit Acceptance regarding a minimum payment was due to stay under the status. In result, my credit report is now reflecting 90 day late payment for COVID status I was still suppose to be under. The website now states that a payment had to be made by XXXX. I talk to Supervisor XXXX stated the email was sent on XX/XX/XXXX and that it was nothing they could do that I didnt receive it. Then next I spoke with a Collection Manager XXXX stating it was sent XX/XX/XXXX. I getting conflicting information. The manager XXXX also stated a letter was sent and could not get a date at all.
|
| 06/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
During 2020 XXXX had affected me because I was Out sick so i wasnt working & the company Credit Acceptance Corporation was in agreement with me that the payment would come out biweekly every XXXX and the XXXX of the month when i bought the car at the dealership XXXX XXXX Credit Acceptance Corporation Has been changing the date on my days that i am Supposed to pay, lying saying i made 33 agreements with them to pay which is not true as well. This has affected my credit profile overall and messed up my ability to buy a home and improve my credit because they have been reporting me late. In which I shouldnt be late Im only late because they switch my dates in the contract that we agreed to at the dealership.
|
| 12/22/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I was financially stable at beginning of contract XXXX XXXX XXXX and other information pertaining to unlawful arrest cause me to be deliquent 322 days the financial lender gave me a loan for XXXX in all o have paid XXXX of the principal amount over XXXX XXXX dollar in service payment fees the balance is left is XXXX of interest I have defaulted on payment negotiation due to circumstances of job hrs reduction I have agree to pay XXXX but ask for a extension until XX/XX/XXXX the lender is known for fraud of customers paying on vehicle with high interest and repossession and manipulation the lender isnt willing to comply with consumer rights and have cause me economics loss lender Credit acceptance corporation
|
| 08/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Hi, I have sent certified letter Credit Acceptance # XXXX about this account. I have requested Validation of Debt, which they have never provided and I'm not familiar with this account.
There has not been a payment made on this account in over 12 months ; therefore, account should be reported as Charge-Off / Written Off. The account say ACTIVE AND OPEN.
It's against the law to lie to investors stating you have open accounts when you really don't. Therefore, CFPB may want to look into Credit Acceptance as well.
Please remove this from my credit report ( s ) ASAP! As I have requested information and it was never provide and it's been over 35-60 days. I have the certified mail receipt if required as well.
|
| 07/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXXXXXX XXXX XXXX XXXX XXXX XXXX ... CREDITACPT XXXX ... XXXX that listed on my credit report. Further more, this account can not be 100 % accurate as there are open dates they have listed on my credit report varies between the 3 bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 09/24/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Ive had a payment arrangement set up on my account for months now, which Ive been pretty much on top of. What I did not know was that my account was still reflecting in such a horrible state long after the arrangement has been made. The point of a payment arrangement is that its to get current, not a placeholder as it was explained to me. If Im paying to be put in the arrangement, the remaining past due amount is rolled into the back of the loan, giving a new amount due and my account is current. It was told to me when I originally set up the arrangement that with my amount owed it was going to be that amount due till it was paid off in 2 years. So I would have had negative reporting for that whole time??
|
| 04/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit acceptance corp 1 : As of XXXX, the balance to the car loan was up to date and the total balance of the car loan was around the XXXX mark ( the creditor can confirm this ) 2 : As of late early XXXX the car a surrendered to the bank and weeks later they tried to file a claim with my insurance company for damages that I was not at fault for. The charges were around XXXX 3 : As of around late XXXX they tacked on that balance to the remainder of the loan and the balance was showing at around the XXXX.
4 : Early XXXX they adjusted it to around XXXX on the website but they are reporting on my credit report that I have a balance of XXXX and I am still being reported as late even though the loan is closed
|
| 01/06/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
|
| 08/25/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
My son was XXXX and I informed the company that he was deceased and the family did not want the vehicle and that the vehicle was totaled. I also informed them that they can get whatever information that they wanted concerning the vehicle from the XXXX Police Dept. I am not a co-signer or guarantor or anything on his loan. My son had no insurance at the time of the accident and has no estate because he did not have anything I have asked them not to call me anymore. They are calling my cell phone while I am at work 3 and 4 times a day not to mention the number of times that they call my house. The company name is Credit Acceptance and there are several numbers that they call from one of the numbers is XXXX.
|
| 05/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
The Car was totaled, insurance company paid 95 % of the loan. Resting amount since i had no gap was XXXX. I made a payment plan to pay off at XXXX per month. So it would give me time to atlease save for another vehicle. For my understanding the payment plan is to pay off past or future due amounts in payments. ( Witch i think is accurate ) and they agreed. XXXX payments have been made. But the company after 1 months still decided to mark my credit as DELINQUENT for the pass due amount. My credit score when down XXXX points. Is this Legal?? If i made the payment plan why would they still send me to credit??? I want to report this company as a misleading and a Scam. They do not help out with credit at all.
|
| 12/30/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
|
| 10/16/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
|
| 10/31/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This is XXXX XXXX submitting this CFPB complaint to you today to inform you that I was a victim of identity theft and the Account you are reporting on my Credit File was the result of such crime. Under the Fair Credit Reporting Act, I have the rights to dispute any accounts and information that resulted XXXX to identity theft and have them removed completely from my Credit File. Under the provisions of the Fair Credit Reporting Act section 605b, I am requesting that you stop your erroneous reporting and have the account : CREDITACPT XXXX Balance : {$12000.00} ; removed from my Credit file as soon as possible. The Account I am disputing does not relate to any transactions that I have made or authorized.
|
| 03/22/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
My car payments have always been made on time until this month when we fell on hard times. Although my payment was due on the XXXX of XXXX we have a 10 day grace period. On the XXXX of XXXX Credit Acceptance started calling me at work up to 5 times in an 8 hour period after being told not to contact me at work, they could reach me after XXXX at home. To make matters worse they were doing the same to my mother at work since she was my co-signer. I submitted partial payment today via online payment center and also an e-mail explaining that I would pay the remainder next week and they are calling again, I have received 2 phone calls already this morning and my mother has had 3 and it is n't even XXXX yet.
|
| 01/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
As of XXXX acct number began with XXXX with credit acceptance I let them know there was a gas issue with the vehicle they never corrected, I paid for the repair out of pocket. After that I had another issue with ignition and didn't have the money to come out of pocket for that repair and the car note and the insurance plus what I originally paid for the 1st repair. After that I advised them to come get the vehicle and remove it from my consumer report less than 30 days I return the vehicle and it has still not come off my credit report it shows repossession and ruining my reputation with a derogatory mark on my credit report. This was for a used old car like a XXXX XXXX XXXX XXXX for about {$10000.00}
|
| 01/02/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
I was XXXX from chapter XXXX Bankruptcy in XXXX Credit Acceptance Corporation garnished my pay in XXXX. I submitted paperwork of the bankruptcy and the garnishment stopped and a refund was issued. In XXXX Credit Acceptance corporation garnished my tax return. I submitted paperwork and my tax return was returned to me. XXXX/XXXX/XXXX Credit Acceptance Corporation garnished my pay again. I submitted my bankruptcy paperwork to the attorney for Credit Acceptance in person myself on Wednesday XXXX/XXXX/XXXX when I received paperwork from my employer. The manager was very rude and refused to help me. I have placed several calls to XXXX, XXXX XXXX XXXX XXXX to resolve this matter and I have received no help.
|
| 08/17/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I noticed a fraudulent account on my XXXX report XXXX of 2016 from a company called, XXXX XXXX XXXX. They were, and still are, reporting that I owe a {$7000.00} debt for an involuntary repossession. I filed a police report and submitted it to Credit Acceptance as well as XXXX asking them to remove this fraudulent item from my credit report or furnish proof that the debt was mine. I 've not received favor responses from either company. In fact I was threatened by an employee from Credit Acceptance. And XXXX continues to tell me that Credit Acceptance has verified the debt is mine but refuses to show me the proof. I am obviously frustrated and dissapointed that both companies are so unwilling to help.
|
| 10/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXXXXXX Credit Acceptance reported to XXXX that a closed account was opened. This account has been closed since XXXX. They are constantly misreporting facts on payment dates, account status, late status, and my signature was not on the disclosure form. Someone signed a form that wasnt me. Ive reached out to them for accuracy and they have given me a hard time. Constantly on my XXXX and XXXX they willfully and knowingly violate the CFPB and FDCP ACT. They also use XXXX XXXX to report without my consent or disclosure. Credit Acceptance have consistently harassed me through inaccurate consumer reporting Im constantly disputing. After this I will have a attorney take this to court without XXXX
|
| 10/03/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The removal of the security interest, seeing there is no lien on the property in which they repossessed. I am asking them to remove this account from my credit profile as it is a violation of my privacy and I have not consented to them reporting my private information to a third party CRA, or if they can provide the proof of me agreeing to consent to them reporting my private information. It also has come to my attention that the CFPB has filed a class action lawsuit against CREDIT ACCEPTANCE for the predatory lending and the misrepresentation of the cost of credit and tricking its customers into high-cost loans. They're reporting this collection is having an adverse reaction to my credit worthiness.
|
| 06/23/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
Two y ears ago I was contacted by a attorney 's office for the SUV that I was financing 2 years ago I sent the SUV back to the financing company because the SUV was not in working condition the financing Company Auctioned the SUV I do not know how much was the difference I owe from auctioning the SUV I did subm it three paym ents to the attorney 's office on good faith 2 years ago I stop submitting payment two years ago because I am unable to pay the {$50.00} each month I did not tell the attorney office I am currently a social security recipient I receive Social Security benefits monthly because of good faith of what I owe Do to my financial income and XXXX recipients I am unable to pay what I owe
|
| 05/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
This complaint is with Credit Acceptance Hello. I am aware of my full balance due on my vehicle. The remaining balance as well as the pay off quote is way more than what the original price of the vehicle was, which was around $ XXXX. My vehicle has over XXXX in miles, I pay 21 % in interest which is absurd. I have already paid over XXXX so far, it's no reason for my pay off quote to be over XXXX. I am really having a hard time paying such a high car note. My XXXX car note is XXXX XXXX I need for my contract to be changed. Or at least the amount to change so I can pay it off sooner. The remaining balance is over XXXX to pay and they won't do nothing to help. I called multiple times and no one helps.
|
| 05/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Credit acceptance corporation was notified by myself about a voluntary repossesion on a vehicle that my husband had and he was not paying on. I told them where the vehicle was and where to pick it up at. Credit acceptance continues to call me numerous times all throughout the day asking me to pay the remaining balance on the vehicle to keep it. I again explained to them that I had already previously called them and wanted them to repossess it. I explained once they get the vehicle and auction it off then we can discuss settling whatever balance is owed. Credit acceptance has continued to call every day and even called today XXXX XX/XX/21 XXXX on a Sunday, which is considered a XXXX holiday for me.
|
| 01/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance Corporation. The loan was open on XX/XX/XXXX. The company continues to furnish incorrect data on the credit report. The company was informed of the vehicle location. The company failed to retrieve the vehicle. Negative reporting continues to affect the credit file. XXXX XXXX XXXX was high in miles. Made company aware of Mechanical Difficulties. The company failed to return phone calls or retrieve the vehicle. The company continues to furnish information on the credit profile. The vehicle was resold, and no disposition was sent to the address. The violation of the credit reporting act FCRA and OCC, the company continues to be non-compliant., Requesting a re-investigation compliant.
|
| 12/27/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whetherit 's a charge off? The balance is in fact wrong, please make sure to reverseit to XXXX or remove the item fully. Please also producedocumentation toverify all the charges and credits in this supposed account that caused to theextremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with myrights honored within the fair credit billing act. If you fail to give these detailsper my civil rights petition, please make sure you quickly remove this specificwrong posting.
|
| 04/29/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I Noticed incorrect information on my credit report involving Credit Acceptance. I financed a XXXX XXXXXXXX XXXX Through Credit Acceptance priced at {$8000.00}. When I attempted to pay the automobile off, I was told that I financed a XXXX XXXX XXXX for {$13000.00} which was incorrect. Next I began to send in documents showing the car I purchased original price alone with vent number. After being ignored by Credit Acceptance and The Dealership I contacted all 3 credit bureaus and submitted a dispute containing a payment history related to my dispute. the payment history balance different from what's shown on my credit report. I was able to make progress with XXXX but not so much with XXXX and XXXX
|
| 03/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XXXX has reported on my credit acceptance corp. account that it is reposession even though it has been settled in full and no lien on the car and also have reported as of XX/XX/2018 as a credit card when it was a car loan ... ..also i have a issue with XXXX XXXX for not removing my XXXX XXXX account as late when the account is closed and is past the statue of limitations but XXXX has also reported the XXXX XXXX XXXX XXXX account as a credit card when its a car loan as of XX/XX/2018 i have personally disputed XXXX XXXX XXXX XXXX and credit acceptance with XXXX for the last 2 years and no matter how many disputes i mail them they refuse to remove either account from my report so i can not get a car
|
| 08/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I attempted to get a loan on a used vehicle in my budget for XXXX with over XXXX miles on it on the XXXX XXXX website In XXXX Michigan they ran my credit through XXXX different predatory lenders and I was denied because the vehicle had to many miles on it not because of my XXXX score. They attempted to make go through a high interest loan company with a 23 % interest rate. This doesn't help me the consumer that's XXXX and on social security. Now I have XXXX unwanted inquiries and no vehicle XXXX XXXX. This is ridiculous! Are there laws to protect me the co sumer from this? The dealership knew full well as he told me in a text " he was limited on financing due to the high miles on said vehicle "
|
| 06/22/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/2018 I purchased a used vehicle from XXXX XXXX XXXX, at XXXX XXXX XXXX XXXX XXXX, XXXX, North Carolina XXXX. The purchase included an extended warranty with XXXX XXXX XXXX XXXX for a term of 24 months or 24,000 miles. On XX/XX/2018 the vehicle started presenting issues ( running hot ) and ceased working, and it was towed to XXXX XXXX. XXXX XXXX was unable to repair the vehicle and it was moved to XXXX XXXX. XXXX XXXX ran diagnostics on the vehicle and discovered the vehicle gaskets were nit working and the motor/engine needed to be replaced. An adjustor from XXXX did visit XXXX XXXX to estimate the damage and XXXX refused to honor the signed contract and pay for repairs on the vehicle.
|
| 01/26/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Credit Acceptance Corporation is reporting my account status to keep my account as a negative account with the XXXX credit reporting agencies ... On my credit report dated XXXX/XXXX/XXXX it shows that Credit Acceptance Corporation reported my account as " Paid in full '' was a collection. However as of today 's date XXXX/XXXX/XXXX my credit report shows account is now past due with a balance of {$8600.00}. Also by Credit Acceptance Corporations own Monthly Reporting to the credit reporting agencies and the paperwork they provided me they claim that my balances were XXXX amount and the amount the paperwork they sent me are different by amounts ranging from $ XXXX {$7000.00}. Each an every month.
|
| 01/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I received an email from XXXX to my email XXXX that Welcomed me to XXXX XXXX. The email is stating that I " XXXX '' utilized a loan from their company to purchase a XXXX XXXXXXXX XXXX. The account they opened ends in XXXX.
I did not make this purchase. I was immediately concerned this was identity theft and contacted the phone number on the email.
I told them that this account was opened without my authorization and approval. I did not or do not want to purchase this vehicle. They asked me to provide my SSN and account number so they could look into this, obviously I was concerned to give this info to them. They refused to look further into this to validate if I have cause for my concern.
|
| 03/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This account is closed as of XXXX have reported late payments every month to be credit reports for the last 4 and 1/2 years. I do not have this vehicle. When calling this company they refuse to connect me to an associate they refer me to a collection agency that NEVER answers the phone. If I'm being referred to a collection agency anytime I call WHY IS THIS ACCOUNT STILL OPEN ON MY CREDIT REPORT. Its been referred to XXXX XXXX so why is this still open? No one at credit acceptance will speak to me and I can not contact anybody at XXXX XXXX. This needs to be placed as a repo or closed account. To report to my credit every month as a missed payment is outrageous when I do not have this vehicle.
|
| 08/01/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My vehicle was repossed at 17 days with out notice. When I finally located my car I called with confirmation of payment and I was informed there system was down because the system was down I could no retrieve my car. I had to wait until Monday there system was working I had to pay more storage fees and drive over two hours away to pick up the car from an auction lot. The finance company refused to work with me on removing the reposition from my credit as a sign of good faith since I have been making my payments on time and also there was the issue with the computer system please is there anything that could be done I 'm trying to rebuild my credit and this is causing a lot of problems for me.
|
| 03/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance Corporation AGREED to close account # XXXX. Payment was made on XX/XX/22 via Debit CARD. It has posted on their Ledger and Debited and posted from Bank Account -- -- The account should show AS PAID and CLOSED and they have NOT done so Credit Acceptance Compliance is now AVOIDING MY CALLs. They have NOT met their obligation to reflect account as PAID and CLOSED following several conversations with the Compliance Analyst, XXXX XXXX This account has been PAID and SHOULD REFLECT CLOSED on my CREDIT FILES but it is not As they promised, I NEED A LETTER FROM XXXX XXXX stating that the account has been PAID AND CLOSED .....
This company is VOILATING THE FAIR CREDIT REPORTING ACT
|
| 10/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I had asked to change my payment date to the XXXX of the month from the XXXX. Which they did but they were reporting I was making my payments late and adding on fees. Now the last 3 months I had called to push my payment out which they agreed to and I made those payments and again late fees and reporting I wasn't making the payment to the credit bureaus. On or about XX/XX/XXXX I spoke with a customer service rep and told her I would not be able to make the payment for XX/XX/XXXX until XX/XX/XXXX, she instead set it up for XX/XX/XXXX and again I got a late fee and reported none payment!! They also cancelled my payment arrangement for the XXXX of each month multiple times. This is ridiculous!
|
| 02/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX open XXXX XXXX {$1300.00} XXXXXXXX XXXX open XXXX XXXX {$360.00} XXXX XXXX open XXXX XXXX {$5800.00} Credit Acceptance co also the i get denyed by banks never open a account a day in my life need everything gone from my report.
its say i have a collection of over XXXX i called and i tryed disputing, people say i owe i get denied for house becouse of it, i know the person who used my identity to get things in my name i didnt give access to my credit report till this year my mother been using my name to get thing without my permission. also i got my last name changed due to marrage need everything updated my info and the info on my repoet is wrong. i was a victim of identity theft
|
| 12/21/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from XXXX XXXX of XXXX XXXX on XXXX XXXX, XXXX and they obtained financing for me from Credit Acceptance Corporation. I made my first payment in XXXX of XXXX after receiving my coupon booklet from Credit Acceptance Corporation ( CAC ). CAC had also contacted me prior to this via telephone to confirm my information, address, payment amount, etc. Then, at the end of XXXX XXXX, I received a letter from CAC stating that they were cancelling my loan at the request of XXXX XXXX XXXX. They gave no reason why and did not offer any alternative or other information. On XXXX XXXX, XXXX, XXXX XXXX XXXX went to my mother 's housing and took the vehicle without informing me.
|
| 08/04/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have disputed this unauthorized unknown inquiry on my credit report with reporting bureaus. It has not been removed from my reports, therefore I am submitting a formal complaint. I have never requested any services or funds from this agency. I have never shared my ssn or any other personal information with this company. I have never signed or entered any type of agreement with this company. I have never visited or applied for any services online with this company. I have no knowledge of this business, how they received my personal information, or why they are reporting on my credit report. Any and all information they are listing on my credit report is inaccurate and unauthorized by me.
|
| 01/12/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
My account was NEVER late and was paid in full ON TIME after an accident that totalled the car. My insurance sent in settlement and Credit Acceptance Corp GAP insurance covered the balance. This was verified at the time it was happening. Recently upon pulling copies of my credit to find out why I was having issues, it was discovered that Credit Acceptance had marked the account as 'Derogatory ' and 'Payment after charge off/collection Paid collection '.
I made contact with them recently which the customer service person saw that the account was indeed paid as agreed and never late, and claimed to forward the information to another department. I have received NO communications since then.
|
| 01/23/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Al XXXX XXXX Your are in Direct Violation of the Fair Credit Reporting Act ( XXXX XXXX XXXX, ( XXXX ) XXXX ) has violated several of my rights.
15 U.S.C 1681 Section 602 A. Clearly states that I have the right to privacy.
15 US.C 1691 Section 604 A Section 2 : it also states a consumer reporting agency can not fumish an account without my written instructions.
15 U.S.C 16668 : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
|
| 12/01/2023 |
Yes |
- Debt collection
- Auto debt
|
- Electronic communications
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I have a current complaint open with the CFPB for an auto loan with Credit Acceptance. Instead of the company responding to the CFPB, a compliance analyst, XXXX XXXX, sent me an email attempting to get me on a phone call. The email is attached to this complaint. Note that I previously disputed this account before filing a complaint with CFPB. The company did not comply with the dispute guidelines. The company has not responded to the CFPB and is now emailing me after I have told them that collection attempts must be stopped since they did not provide the required state notices regarding collecting money for a car repossession. The company is continuously violating the FDCPA and the FCRA.
|
| 03/26/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I took a car loan out for {$15000.00} on a XXXX XXXX XXXX through credit acceptance in XXXX. I set up automatic payments for my payment to be taken out of my bank account. It has been years and I thought my loan was almost paid off. I have never been sent late or repossession papers or any correspondence at all.
I was just sent a letter from a law firm stating I owe {$15000.00} on a car that is now worth less than {$1500.00}. I don't understand how this could happen. How can a company say you owe them almost the balance of when the loan originated when I haven't received anything saying I'm late or in jeporady of defaulting.
Please help this is not right.
Thank you, XXXX XXXX XXXX
|
| 05/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance, a car financing company, reported to XXXX, XXXX and XXXX that I was 30 days late in XX/XX/2020 for acct # XXXX. Before my payment was due, I called the company to let them know I was affected by the XXXX. I requested for help and if I did not receive my unemployment in time, could they mark my account as " Affected by Natural Disaster ''.
Credit Acceptance instead, reported my account as late, which dropped my credit score 85 points, I'm so sad. I contacted credit acceptance and they refused to change the reporting. This late payment has affected my Excellent payment history with them. Please investigate the inaccuracy of Credit Acceptance reporting of my account.
|
| 04/02/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Older American |
|
XX/XX/XXXX Please refer to my previous complaint # XXXX against XXXX XXXX.
XXXX XXXX over charged me twice the value of the XXXX XXXX XXXX XXXX-12 year old car with high mileage.
I want a refund. {$280.00} x 10 payments= {$2800.00} plus {$1600.00} down payment is {$4400.00}. I have paid and over paid for the car is not fully loaded and no full tank of gas.
The car is only worth {$4300.00} for fully loaded on XX/XX/XXXX.
I want a re-write of the car loan at a lower rate of interest.
Auto Dealer fraud. Unfair business practices. I have been robbed.
The car loan is invalid.
I have not heard from the dealer. Dealer has not responded to the AZ Attorney General.
Please read attached.
|
| 04/18/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
On XXXX / XXXX / XXXX I obtained my credit report pulled by XXXX XXXX XXXX in order to qualify for a mortgage. I noticed on my credit report I had a repossession from XXXX reporting from Credit Acceptance. I have emailed, mailed, called, and faxed correspondence in regards to seeing where this account came from. I have no recollection or did I gave anyone permission to obtain a vehicle loan in my name. Under the FCRA this company is obligated to provide any legal binding contracts with my signature showing that I signed for or gave them permission for this loan to be obtained in my name. I have not been able to get a response from the company in regards to this account.
|
| 01/20/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Voluntary repossession
|
|
Web |
|
|
Credit Acceptance was not creditor I signed up for. My XXXX XXXX XXXX XXXX. Was signed with XXXX XXXX. I had everything set up on auto pay during the time of the loan when I realized XX/XX/XXXX, that it was through credit acceptance. My contract is not the same with what I agreed to and signed. The car dealership that I had purchased the vehicle from must have done some type of switch with creditors?? I need to have this disputed. This is not the agreement that I signed up for and I ended up having to give the car back because the payments were larger than what I anticipated from what I had agreed to when I signed the contract. This has been false and misleading to me as the consumer.
|
| 02/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
Two years ago I got approved for a loan which put my life on hold due to the APR being high the amount is high. The value of the car is at XXXX. I am paying more now than what the car is worth on top of it all the car broke down and Im still receiving phone calls from them the bank stating that they will add that to my credit history like theyve been doing which bought my credit score down which Im not liable to get another vehicle at the present time the repairs of the car is running about XXXX which they sold me a bucket which is a 2011 XXXX XXXX if I know what I know now and how is it going to put a dent on my future plans and now I wouldve never went through it can you please help
|
| 07/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
This complaint is involving Credit Acceptance, I called them regarding my payments, all payments are up to date now. They reported 30 day late payments for XXXX, XXXX and XXXX.
My payments were late due to COVID, I expressed that to the company and they assured me they would freeze my account and there would be no marks that would report negative.
I need this fixed on my credit report as Im getting turned down for auto refinancing and an approval for mortgage on a new home.
I have documentation to prove this was COVID related.
I was quarantined for 14 days and was still sick.
I took a leave due to the fact there were several cases that were reported and I was afraid for my health
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This item shows inconsistent results in the amount owed I am no longer responsible for this debt the vehicle was repossessed and sold at auction It is illegal to continue to collect on an item that is no longer in my possession and was resold to another party CREDIT ACCEPTANCE CORP XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX You are in direct violation The Fair Credit Reporting Act ( Credit Acceptance # XXXX ), has violated several of my rights.
15 U.S.C 1681 section 602 A. Clearly States that I have the right to privacy.
15 U.S.C 1681 section 604 A section 2. It also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Remove these late payments and update this account immediately as you are in direct violation of several laws under The Fair Reporting Act.
|
| 02/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Hello, The issue I'm having is due to injuries I received in XXXX from my time in the XXXX I became serious behind on my Auto Loan Once I was able to work again I called and set up payment arrangements with Credit Acceptance. I was told as long as I meet my agreed amount on the days selected it would be taking out of collections. I have made a few payment and it still being reported as in collections. I called the company and was told it's just taking out of the company 's collections department and it will still be reported as collections. I asked why I wasn't told that from the beginning and was told they didn't have to tell me that. I think this is a terrible thing to do to people
|
| 04/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit acceptance XXXX They have on my credit report missing my auto loan payment. They use to go through XXXX XXXX and for whatever reason they state they never received my payemt back in XXXX. They reported my payments missed starting in XXXX. I have provided a letter and bank statement for them to remove that missed payments off my credit report multiple ties with out success! All my other payments are exceptional and I have not missed any payments. This is not right and causing me not to be able to purchase a home along with other things! They are unprofessional every time I call and not helpful! Im sure Im not the only one to complain about their service and their wrong doing!
|
| 10/30/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I am a victim of hurricane Michael that hit the Flordia XXXX on XX/XX/XXXX. I purchased a car XX/XX/XXXX because of a divorce, and repossession that took place on behalf of my ex husband.
The car was financed by a subprime lender, Credit Acceptance. The car was totalled in the storm. 1 year later my XXXX children and I are still living in a family shelter due to losing our home and Credit Acceptance wants me to pay for the car. I have tried to get them to negotiate with me but they refuse. It's affected my credit negativity and because of it I can't even rent a home for myself and my XXXX children.
I also tried working with XXXX XXXX concerning the matter but that hasn't helped.
|
| 12/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
Older American |
|
I recently had a loan for a car through Credit Acceptance. I learned of the Attorney General 's and the Consumer Financial Protection Bureau. I believe that I am a victim of the predatory practices by the lending program of Credit Acceptance. My wages have been garnished in the past when I began ill had XXXX and subsequently lost my job. A payout of {$5000.00} from an insurance company was also paid toward the loan. I recently received a notice from the XXXX XXXX XXXX department informing me of an impending garnishment of wages from my current employer. I am in desperate need of assistance to resolve the lending practices and also prevention and protection from Credit Acceptance.
|
| 08/31/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Improper use of my report .In accordance with the fair credit reporting act. This creditor ( CREDIT ACCEPTANCE ) has violated my rights under 15usc1681 sec602. States I have the right to privacy 15usc1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account with out my written consent .Under 15usc166b a creditor may not treat a payment on an open consumer credit plan as late for any purpose.
I have spoke with several representatives at this company last representative we set up an agreement I have been following .I was told all late payments would be removed and they have not .Most of the late payments have came from the covid when it hit.
|
| 08/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit acceptance XXXX XXXX XXXX XXXX XXXX obscured the true cost of its loan to me the car buyer, leading to severe financial distress for me the borrower and subjected me to aggressive debt collection tactics on a loan its own system predicted that I the borrower couldn't afford to repay, also using the credit reporting agencies to harass and continue to further destroy my credit.
Preservation of consumers claims and defenses, were not included in the contract pursuant to 16 cfr 433.2 ( a ) Securities and Commodities fraud pursuant 18 usc 1348.
Also no consideration for the negotiable instrument that I created by, so UCC 3-202 Allows me the right to renegotiate the contract.
|
| 06/22/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My identification was taken to fraudulently open a car loan through Credit Acceptance. I did not sign or authorize anyone to do this. Ive tried to dispute with them but they offer no resolution. I was informed the person who opened the account fraudulently called to take full responsibility and yet no resolution. I am not liable or responsible for someone taking and making copies of my information and signing my name without consent to get a car loan. I have disputed this serval times. This happened in XXXX XXXX. Credit Acceptance has not done anything to rectify this matter. I didnt sign to be a joint person on no ones account therefore I should not be held accountable for this.
|
| 01/22/2021 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Had a car through credit acceptance about 8 years ago car was totaled and insurance payed from what I understood, the dealer I purchased from died so I couldnt go back there ... I finally got the account closed and removed from my credit report and worked hard to build my credit back and they have now put it on bureaus again they are lying saying its new and Im still paying on a car so when I dispute it as being old it reposted back as accurate. I cant seem to get any help from transunion bureaus due to this falsehood to remove it. This count shows the age but they make it look as if it is an open account and that I am just late paying, it is fraudulent as the account was closed.
|
| 04/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
Good Evening, my name is XXXX XXXX. I am writing you this evening to let you know that I have contacted Credit Acceptence Corporation today to see if they will be willing to work with me due to currently not working due to the Cornoavirus. I have stated to the lady that I go back on the XXXX of XXXX because my job is opening back up then and I will be able to make my payment once I receive a pay check. I have had my car now since XX/XX/XXXX the 2019 and I currently pay XXXX per month. They are not willing to help me and frankly they were very cold hearted. We are being forced not to work right now due to the Cornoavirus. Can someone please help me? Thank you. Sincerely XXXX XXXX
|
| 11/28/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I got my first car in XXXX with credit acceptance the the vehicle had water damage which I didnt know until after purchasing the vehicle in XXXX I decided to voluntarily repossess the vehicle the company sold the vehicle the same year the balance they are reporting to credit bureaus is the incorrect balance and strongly effecting my credit the balance shown is what the car cost when I financed it the vehicle was sold nothing was left there was no balance I dont understand how they can do this I made a down payment and made payments while having the vehicle there is no way I still owe the same exact balance from when I finance the car the company is cruel and reporting wrongfully
|
| 07/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Credit Acceptance is in violation of FCRA Section 611 ( 5a ) ( 15 U.S.C section 1681 ) : Treatment of Inaccurate or Unverifiable information. Lenders are required to sell repossessed vehicles in a commercially reasonable manner, meaning they must be sold in the same way as other cars and for average market price. Unfortunately, I still have the car in my possession over the last several years. They have reported to my credit report a past due balance on my credit report.. I have called several times to have this car returned in 2018. Yet, this company hasn't done anything and continue to report a past due and late balance to my account. They haven't attempted to pick the car up.
|
| 04/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I purchased by vehicle in XX/XX/XXXX during the pandemic. I was told I would be able to push my payments back due to the pandemic and it would not go against my credit but that was false! I've made a few payments on time and there was a couple times I paid a XXXX late. The month of XXXX I was late, but on XXXX XXXX, XXXX I made a payment of XXXX. I would pay the past due and the amount due at that time which would be an " on-time '' payment. My last payment was on XX/XX/XXXX in the amount of XXXX and when they reported the bureaus on XX/XX/XXXX it shows I haven't paid, and I'm behind which is false! They have been damaging my credit for a while now. They never report accurately!
|
| 06/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Credit acceptance has been reporting late payments to the credit bureau even though I've paid those months on time. I've reached out several times and they refuse to help me. I had an incident last XXXX when I updated my debit card information on their website and it failed to come out. I have my bank statements showing that I had the funds available. I've been paying XXXX a month since then and not once did they mark me late. Fast forward XX/XX/2020they started marking me late for a past due balance. They not once called me and said I was behind. This company is fraudulently marking my account as past due. Please make them correct this. I have all the documents to prove it too.
|
| 06/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I had financed a XXXX XXXX XXXX through Credit Acceptance. I was involved in an accident last year XXXX of XXXX the car was paid off due to me having Gap insurance and left a balance of {$230.00}. I checked my credit and Credit Acceptance has still been reporting miss payments for 9 months. I called Credit Acceptance on XX/XX/XXXX to get this corrected and the rep told me that he had to report it as missed payments because it has a balance. My credit report is showing a balance XXXX rep stated I only have a balance for {$230.00}. This is false reporting and it has really affected my credit score due to them falsifying my balance and reporting it late when the account is closed.
|
| 01/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/2022 I logged into the Credit Acceptance website as I always do and I paid my final car note which I have proof of. I paid the full balance of what was showing on the site at that time. A few days later I was alerted that there was a late payment reported to my credit. When I called Credit Acceptance to inquire about the late payment they stated that I had a {$18.00} balance that I was unaware of and that was not showing on their website when I paid my bill, however I paid the {$18.00}.
I was never 30 days late paying my car note and I would like my credit report updated. I have proof that the payment was paid at the time I stated which will not make it 30 days late.
|
| 05/15/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
Hello my name is XXXX XXXX and I was illegally/over charred in price and intrest rate for a XX/XX/XXXX XXXX XXXX from XXXX in which Credit Acceptance Corrporation assist. I was manipulated into putting the car into my name because the original purchaser was denied by the bank and my name was n't. The car went into deep I status and was reported stolen XX/XX/XXXX which was never recovered or sault after in which I told them I wanted them to find the car and remove me from the loan due to non payment and my credit score declining XXXX points. I really think I was discriminated against because of me being a woman with little knowledge of the loan processing. Please help me!!
XXXX
|
| 08/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In early 2019 Credit Acceptance Corporation had the understanding that I was unable to pay my bill. I voluntarily repossessed the vehicle due to not being able to make payments they stated that they would then put it under voluntary repossession and I wouldnt be responsible for the balance of {$13000.00} for a used vehicle. When you pull my credit report it does not show on the report. But when you pull my public records it shows they are trying to garnish my paychecks in which I had no knowledge of this and havent spoken to anyone about this. To my understanding once the car was out of my hands it was not going to be on my credit report or I would have my paychecks garnished.
|
| 06/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Problem after you declared or threatened to declare bankruptcy
|
|
Web |
|
|
This company attempted to collect a debt while I was under bankruptcy protection. They called and harassed me 8 times in two days. Also prior to the harassment, they had already charged the account off and put {$0.00} balance owed that was reported to the credit bureaus. I also sent this to the company. Then whole time I had made the payments to bring the vehicle current. Sent a company to repo the vehicle after the account was made current. To recap, attempted to collect a debt during bankruptcy protection. Charged off the account and reported {$0.00} balance to credit bureaus. The whole time I was paying payments, Attempted repossession after the account was brought current.
|
| 06/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX You are in Direct Violation of The Fair Credit Reporting Act ( Account Name & Numbe # ), has violated several of my rights.
15 U.S.C 1681 section 602 A. Clearly states that I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
|
| 06/02/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
In XX/XX/2019 an old work supervisor begin to harass and purchase several gifts for me in an attempt to date me. He purchased a XXXX XXXX and presented it to me. I then filed charges against him and took out a stalking warrant and was granted an order of protection. I was unaware that the vehicle in question was through Credit Acceptance. As he said he fully purchased the vehicle. I have been trying to get them to remove the loan and pick up the vehicle as I didnt want it. They never did until last month but refuse to stop reporting the fraudulent loan. I filed a police report as well because of this. My name isnt even correct on the loan. Please stop these fraudulent charges.
|
| 10/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
This was my first loan a XXXX XXXX XXXX purchase in XXXX with over XXXX miles. My payment is very high {$470.00} and I have had this car for over 4 years and I still owe {$8000.00} for this I pay very high predatory interest because I was young and unaware. ( I even traded my used car in for this vehicle. ) The dealership knew this was in an upside down loan with this card in less than two years of having. I still have loan documents. Even when I built my credit they offered no better credit options for me but a refinance and I would had to go to another company.
Please assist I can provide all past documents and present documents. I have paid for this car three times over.
|
| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I have been a victim of fraud pursuant to 15 usc 1601 and 15 usc 1692. I have been misrepresented in matters stemming to damages from Credit Acceptance Co. mailing address XXXX XXXX XXXX XXXX XXXX ; XXXX, Michigan XXXX they have placed an unauthorized inquiry on my XXXX credit report I would like them to contact the bureau to have it removed effectively immediately and cease communications on behalf because they do not have permission nor have they ever and as for XXXX XXXX XXXX the same federal law is applicable as well as the instructions to remove the inquiry with the credit bureau and cease communications on my behalf their mailing address is XXXX XXXX XXXX XXXX, DE XXXX.
|
| 11/17/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
Back in 2012, I filed for XXXX and a car loan was included in this XXXX. XXXX XXXX recently served my employer for garnishment on XX/XX/XXXX, this is a 9-year-old debt that overpasses the statute of limitations in my state. Nebraska, the statute of limitations 5 years from the last payment made. This means that a creditor or debt collector may not sue you for debt after five years have passed. If the agreement was verbal, then that number is reduced to 4 years in the state of Nebraska. I have been harassed by this creditor in the last 6 months calling me at work calling on weekends portraying they are laws enforcement. I was served a summons for XXXX this debt is 9 years old.
|
| 10/12/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Bought a XXXX XXXX van from XXXX XXXX XXXX. The van was defective- kept breaking down. Had radiator fluid in the transmission ( This is an impossible thing to fix, as I have read ). I GAVE BACK THE VAN. ( it 's been branded as 'repossession ' ) I told them WHY we were giving back the van- it was unusable, it was dangerous, since it had a propensity for breaking down in the middle of the street with no warning, IT WAS UNrepairable. Credit Acceptance took back the van, was told about it- and expects to be paid for the *loan*. Basically, they took back merchandise, resold it, and still expect money for it. They are currently trying to take me to court ...
I call that stealing.
|
| 01/28/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I told the company, Credit Acceptance Corporation, that I wanted to voluntarily repo my vehicle. It was towed away by my apartment. I notified CAC where to pick up the truck. They never got it. The tow company got a mechanics lien, retitled the truck and sold it. CAC sent one notice in XX/XX/2023 saying I owed {$24000.00} when the payoff was {$13000.00}. CAC continues to add delinquent marks on my credit report, with no way for me to settle the debt. They will not turn it over to collections nor can they be contacted directly. Their phone number goes to a medical life alret robo system. This is unethical and I will be continually punished for this with no way to make amends
|
| 04/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I have asked XXXX to verify that credit acceptance was my debt. XXXX keep saying this account was verified but never sent any verification to my address. Credit acceptance couldnt verify this debt with XXXX and XXXX so the account was deleted. XXXX is not verifying nothing with original signed documents nor are they even probably investigating these debts. XXXX is horrible. XXXX have all my accounts in a negative stand but on the other toe bureaus they are all in good standing. XXXX is carousing harm to my credit report by falsely keeping these accounts that they can not verify on my credit report. Then they are still reporting it on my credit after it was closed for years
|
| 10/31/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I got an email from my payroll dept regarding a wage garnishment. The company XXXX XXXX XXXX, XXXX. located at XXXX XXXX XXXX XXXX, IL XXXX Ph : XXXX fax : XXXX. Case No XXXX XXXX XXXX for debt collection and wage garnishment of {$8000.00} from credit acceptance from XXXX. I have never owned a car until XXXX nor did I have a Drivers license at the time.
I do not know how this was possible but I have a suspicion it was my ex-boyfriend who is currently XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and the girl he was cheating on me with are the ones responsible for this. I am going to file a police report but this company is trying to garnish my wages. help.
|
| 03/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
in accordance with the fair act this creditor has violated my rights under the FCRA 15 U.S.C 1681i, section 602 states I have the right to privacy. 15 U.S.C 1681 section 604A section 2 it also states a consumer reporting agency can't not furnish an account without my written instructions. Under 15 U.S.C 1666B a creditor may not treat a payment on a credit card account under an open consumer credit plan as late for any purpose.
XXXX XXXX ( XX/XX/XXXX ) (, XXXX, XXXX, XXXX, XX/XX/XXXX ) XXXX XXXX ( XX/XX/XXXX ) ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX, XX/XX/XXXX ) ( XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX ) ( XX/XX/XXXX )
|
| 08/02/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/2018 I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect, and it's reporting on my credit report with multiple inaccuracies. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE THIS ACCOUNT FROM MY CREDIT REPORT.
|
| 03/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Company name is XXXX XXXX. I purchased a XXXX XXXX XXXX in XXXX and gave the vehicle back in XXXX, voluntary repossession. I spoke with XXXX from Credit acceptance she stated I still owe {$12000.00} even after they sold the vehicle for {$2500.00}. But before the repo it was {$15000.00} and im still receiving late payments on my credit report. How can i be responsible for late payments when i gave the vehicle back. I would like them deleted and blocked off my credit report. How is it possible that the original creditor can still report late payments? Thats a factual error and need to be deleted off my credit report. Its inaccurate information and unfair and seems a illegal
|
| 12/06/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a vehicle financed with Credit Acceptance, in lateXX/XX/XXXX I was in an accident where I was rear ended and my car was totaled. The insurance company of the person at fault paid off my loan inXX/XX/XXXX with the exception of {$180.00}. I paid Credit Acceptance {$100.00} on XXXXXX/XX/XXXXand the last {$77.00} onXX/XX/XXXXThey are showing on my credit report that the loan defaulted and went into collections. This never happened. I called Credit Acceptance about it and they said they could n't do anything and I would need to file a dispute with the credit reporting agency. I filed a report with XXXX and they claimed to investigate the claim and found it substantiated.
|
| 06/13/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Confusing or misleading advertising
|
|
Web |
|
|
XXXX XXXX We received a letter stating that if we payed XXXX that would pay off my truck.
I was making payments on it and also keeping in contact with them.
Then we received another letter XXXX XXXX stating that if we payed XXXX it would be payed off.
when I talked to someone about this they thought the car was not in my possession.
when I spoke to them and brought up the situation from XXXX they told me that all my payments have been collecting interest and I still owe XXXX So they told me all my payments from the time I purchased this truck have not been going towards my truck. If that's the case where have all my money been going.
this is not correct at all.
|
| 09/19/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2018 I paid off my existing collection account with Credit Acceptance in the amount of {$190.00}. My account number is XXXX. When I paid this account off in full I was told that all three ( 3 ) of my credit reports would reflect that the account was paid and closed and would do so XX/XX/2018. Well that is not the case because I checked all three ( 3 ) of my reports on XX/XX/2018 and Credit Acceptance reported to XXXX, XXXX and XXXX that I still owed a balance and charged off. I called Credit Acceptance to resolve this and the CSR told me it would be fixed. Credit Acceptance has yet to fix my credit reports with XXXX and XXXX to show this account paid and closed.
|
| 05/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
I tried to work out a payment plan with Credit Acceptance but they wouldn't help me and they repossed my vehicle. Now I have a higher balance to pay if I want my vehicle back and I have to drive over 3 hours one way just to get it. I tried to work something out with them before it was repossed but they wouldn't help me and they came to my house and took my vehicle without me knowing it. I don't know if they wrecked my vehicle when it was loaded or not. But they wouldn't help me so I could keep my vehicle and get back on track with payments. They are sometimes rude on the phone when talking to them. I wanted to keep my vehicle but Credit Acceptance wouldn't work with me.
|
| 03/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Claim # XXXX Date Of Loss XX/XX/2019 This claim was settled with Credit Acceptance for {$2700.00} on XX/XX/ with XXXX XXXX and they are still trying to collect the balanced and the insurance company stated that the account was settled with them.
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
|
| 08/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance Corp is appearing on my credit report even though they are past the statute of limitations. I hired a credit repair organization called XXXX XXXX XXXX on XX/XX/XXXX. XXXX XXXX has already disputed this item which is past the statute of limitations, and the 3 bureaus are still incorrectly reporting this loan. XXXX shows the account is in collections. XXXX and XXXX are both showing 120+ days late. The bureaus are also unwilling to remove this item. The last date i challenged this item is on XX/XX/XXXX.
The date credit acceptance opened is XX/XX/XXXX. The drop off date is XX/XX/XXXX. The account number is XXXX. The balance is {$9300.00}. Please help!
|
| 03/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
THIS COMPANY HAS TAKEN THE TIME TO DAMAGE MY CREDIT DURING A NATURAL DISASTER. REPORTING 30 DAYS LATE & REMOVING THE CORRECT STATUS DUE TO THE COVID19. ALSO REPORTING THIS JOINT DEBT AS A INDIVIDUAL DEBT WHEN ALL THEY HAVE IS A JOINT CONTRACT. THE OTHER PARTY FILED BANKRUPTCY BUT NAME ISN'T REMOVED FROM THE CONTRACT FOR WHICH I AM STILL CONSIDERED RESPONSIBLE. THE STATUS OF THE ACCOUNT WAS CHANGED SO THEY COULD ONLY REPORT TO MY CREDIT. NO WHERE IN THE CONTRACT DOES IT STATE IF ONE PARTY FILES BANKRUPTCY THIS ACCOUNT CAN BE REPORTED TO ONE INDIVIDUAL. I AM REQUESTING THIS FIXED ASAP AND THE LATE PAYMENTS REMOVED. ALSO ACCOUNT TO BE PLACED BACK UNDER A NATURAL DISASTER.
|
| 11/02/2017 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Well I had a car with credit Acceptance during this time I was working but I lost my job. I was n't able to pay for the car no more after the continue threatening phone calls from them I told them I would surrender the car because they gave me that option. Since then credit Acceptance has auction this car off how they going to say I entered in another agreement with them when I did n't have a job to pay them.At the time I stayed in XXXX and the statue of limitations is up and now I 'm in XXXX the statue of limitations is still up why do they still have this on my credit report when the car has been sold. I want them to remove this off my report ASAP. thanks XXXX XXXX.
|
| 05/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I opened an account with Credit Acceptance Corporation in XXXX . A car loan. I made monthly payments on time every month until the loan was paid in full. For some reason, Credit Acceptance is reporting I made 1 late payment XXXX . This is incorrect. I made payments on time every month. I then traded the car in, in XXXX of XXXX . I do n't understand how they are reporting that the last payment that was made was a late payment. It is not fair that I pay all my bills on time and Credit Acceptance gets to report a delusional late payment. I have disputed this problem and nothing has changed. This late payment is being reported incorrectly. I WAS NEVER LATE.
|
| 02/17/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
This is a continuance of complaint number XXXX.
XXXX A Cease and Desist Notice was sent to Credit Acceptance with a request to validate the alleged debt by proving an audit trail of everything they have as a debt collector to prove that I owe the alleged debt.
XXXX The Notice was received by Credit Acceptance . Please see the attachment. Also, a representative of Credit Acceptance by the name of XXXX XXXX that holds the tile of Compliance Analyst reached out to me via phone and email, asking to give her a call, which is a violation of 15 USC 1692c ( 1 ) ( 2 ) ( 3 ). I demand for collection activities to Cease and Desist, as well as communication via phone or email.
|
| 03/24/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I asked to have the car returned because it could not be registered in California. And Credit Acceptance Corporation agreed to have the car returned. However when I called them to find out why they hadn't picked up the car as promised I was told that it wasn't worth picking up and to pay for the loan. Second the statue of limitations has long since passed and on yesterday I received a demand letter with threats to put once again report me to the credit company. Several years ago filed a grievance with the FCC and they were contacted but still hasn't responded and it was surrendered and I don't own the car. It was left at XXXX XXXX XXXX and never did pick up the car.
|
| 02/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance Has failed to report payment history correctly on the vehicle loan that was actively open during the time period XXXX Thru XXXX. Payments where not reported correctly starting XX/XX/XXXX Thru XXXX of XXXX. There was no payment information report to all three credit reporting agencies. There was a covid-19 impact reporting freeze place on my account that I did not authorize and done with out my permission. Also There was a late payment on XX/XX/XXXX. That was incorrectly reported the payment was not late. Please update this information immediately and correctly to all three credit reporting agencies. for all months that wasn't reported immediately.
|
| 11/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
They keep changing the price on the vehicle through the credit agency all three the credit report has changed the number that I owe on the vehicle its been going on since 2019 and still changing what I owe on that car I put 5 motors in that vehicle they refused to pick it up last month I owed XXXX on one credit report this month it's over XXXX on one credit report the other one it's over XXXX and the same on the other one XXXX they keep jacking up the price of this vehicle that I don't have they are the ones refused to pick it up I even told them about the motors in this vehicle too it should be against the law for them to have jacked up the price on this vehicle
|
| 03/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
This company continues to report an auto loan that was included in a bankruptcy almost six years ago. They are currently reporting 120+ day late payments. There are several inaccuracies also being reported and I need the account removed from my credit reports immediately. The date the account went delinquent is also incorrect. They have it reported as XXXX. This account was due to be removed from my report this year but then they changed to date and continue to report late payments. They have continued to report false information. This is a predatory lender with several claims and lawsuits already filed against them. They must be stopped from doing this to people.
|
| 02/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I've been out of work since XXXX of XXXX I have a vehicle with credit acceptance I also co signed with them for a vehicle for a friend which they are not paying I know being that I co signed I am responsible but XXXX XXXX XXXX which I informed them they sent me a letter an email that until XXXX XXXXthey will not atempt to collect the debt nor will they report to the credit companies an they did late payment for 2payments I've called numerous times about this an basically told me it's there nothing they can do or will do I contracted covid XX/XX/XXXX on XX/XX/XXXX the letter I received end date XX/XX/XXXX the amount is XXXX for two months this is for the XXXX XXXX
|
| 06/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
XX/XX/XXXX I just paid XXXX for my XXXX XXXX XXXX. I have been two weeks late on paying for 2-3 months now. Payment arrangements are allowed but late charges are still tacked on. They would not change my payment date from the XXXX of every month to the XXXX to solve this issue. Ive had this truck since XXXX. My interest rate it a LOT! Thats my fault for poor money management. But these unchangeable late fees will just add hundreds of dollars to my payment over time. Id like it looked into if possible. I got the truck for XXXX ish and after fees and credit acceptance it was XXXX over the course of payments. Just want to know if Im getting XXXX and what I should do
|
| 04/07/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Hello, my name is XXXX XXXX XXXX XXXX a victim of identity theft my ex-girlfriend child mother.
Name is XXXX XXXX stole my identity to purchase a vehicle and used my identity as a co borrower ; I did not give her or anyone to represent me or pretend to be me, I tried resolving this matter directly with Credit Acceptance Corporation but with no luck, all they are interested in is collecting there money which the balance is {$6900.00} this is affecting my life and lively hood Iam facing homelessness I am not able to apply for a loan, furnish an apartment or even finance my own car.
therefore, can you please intervein this matter ASAP?
Thank you.
XXXX XXXX XXXX
|
| 01/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This loan was paid in full as of XX/XX/XXXX following a total loss insurance payment. During the insurance process was advised by credit acceptance that account status referred to insurance department and account would be on hold. Credit acceptance received this payment prior to XX/XX/XXXX and yet proceeded to report the account as delinquent and open. The current reported balance, status, and payment history have all been inaccurately reported. We brought this to their attention and were advised to file a dispute with the reporting bureaus which has been done. These reporting actions directly violate the FCRA and show a willful and malicious reporting behavior.
|
| 04/02/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
For the past 6 months I have been writing letters, making phone calls and disputing my payment history and balance owed which reflects negatively on my credit report. Credit Acceptance originally denied my request to apply for SCRA rights when I enlisted into the XXXX XXXX. The agent I spoke with stated that the loan came before I joined so I was not eligible. After disputing that and over paying for months I finally was able to get my account adjusted and backdated in XXXX of XXXX. I then asked for Credit acceptance to update my payment history and payoff amount on my credit report backdating to XXXX of XXXX.
They corrected 2 credit bureaus but not the third.
|
| 01/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Credit Acceptance Corp keeps reporting my account open although the account is showing closed and paid with a {$0.00} balance on their own website. I paid the {$1700.00} on XX/XX/22. I was deeply impacted by the shutdowns with an inability to make a living due to the pandemic and I made them aware of the situation but they provided no relief to me. All I want is for the account to be reported accurately and closed out. This should have been done well over 2 years ago. This is causing me further financial harm and leaving me with little recourse I may have to get an attorney involved. I had send an email to XXXX XXXX XXXX XXXX hopefully I will get some response.
|
| 11/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
After consummation of the XXXX XXXX XXXX, I learned that I was not Clearly and Conspicuously disclosed of my Right to Rescind.
After certified mail delivery of my Notice of Rescission, the creditor did NOT reimburse the obligor. Instead, their was no legitimate response. I was told via recorded telephone call, that " I can not rescind the loan. Rescission applies only to houses. '' They did not mail this response as they said they would. Also to mention, the right to rescind is applicable to ALL consumer credit transactions. Please see XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ).
The XXXX days for their reimbursement period has well past. A remedy is now demanded.
|
| 04/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I finance a XXXX XXXX XXXX truck with credit acceptance corporation. Included with the finance charges should have been the premium but was not, I had to purchase a separate insurance from the finance charge. And the the law says anytime you finance a vehicle the premium should be included in the finance charges.It was not, so therefore Im demanding compensation for violating my right as a consumer.Im demanding compensation for the premium, compensation for violating my right as a consumer and also deletion of all consumer reporting agency and the title to the XXXX XXXX XXXX truck. Based .on the law it makes the contract null n void by deception.
|
| 04/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX is reporting I was late 30 days on my vehicle loan for the month of XX/XX/2021. I disputed the error and the late payment still remains. Dispute results state the creditor certified the information was correct. I do not understand how that could be if I was never 30 days late on my payments.
The account being reported incorrectly is Credit Acceptance. The month I paid off my loan ( XX/XX/2021 ) is when they reported the alleged late payment.
I tried contacting Credit Acceptance and they can not tell me why it is reporting late and told me my account had no late fees assessed. They did provide me a copy of my payment history which I can provide to you.
|
| 10/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
The flood damage has compromised the cars computer and safety mechanisms, which poses significant safety hazards to me and my family.The vehicle became inoperable in less than a week with multiple malfunctions ; oil leaks, oil changes, break replacement, tune ups, electrical issues, engine replacement and repairs, temporary/expired tags and now the steering wheel shakes when Im driving the vehicle, and transmission stops and stalls while driving 70mph on the freeway. Due to the known inoperative various defects on the vehicle and the recall not being honored the car was in an rear-ended accident and the airbags did not deploy putting me and my family at risk.
|
| 01/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Credit acceptance car loan company charging me $ XXXX for a cont ract I did not agree to. I made no agreement with these people. I was supposed to purchase a vehicle from this buy here pay here car lot. The owner came to my XXXX XXXX and got copies of documents. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. I never signed anything with this credit acceptance company. I have tried to settle the matter with them no luck so I have been contacting the AG attorney general office for years.
I HAVE REQUESTED SEVERAL TIMES FOR COPY OF CONTRACT WITH MY SIGNATURE SO I CAN SUE FOR FRAUDULENCE that has effected my recovery and my quality of living by effecting my credit
|
| 08/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act CREDIT ACCEPTANCE CORPOR, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions, 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
XXXX XXXX XXXX Get more credit hacks tips from buying the masterclass ebook for {$12.00} limited time only hurry!! # creditscore # howto # favoriteXXXX # creditrepair # MasterClass # credit # Repost 5 Original audio J Try It XXXX
|
| 07/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I had turned Credit Acceptance in for late payment reporting when I had XXXX and had told them it was dude to covid. After consumer finance addressed credit acceptance stated it was to be corrected. XXXX XX/XX/2020 and XXXX late payments were to be removed marked no report etc. I turned them in on XXXX as it was not corrected there. This was credit acceptance response INVESTIGATION RESULTS - VERIFIED AS ACCURATE AND UPDATED : The disputed item ( s ) was verified as accurate ; however, other information has also changed.
We investigated the information you disputed and I need this corrected I'm trying to buy a house and I have fought this 4 months already.
|
| 01/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The account was opened on XX/XX/2019 and on XX/XX/XXXX they closed the account. the original loan amount was for XXXX they say I have a balance of XXXX I told them over and over the I wanted to return the car to get something different. The car salesman at the XXXX Dealership in XXXX NC forced me to keep the car and said they could not take it back. I left the car at my house parked and told them to come get it. The car would barely pull up a hill it made awful noises. They sold the car in an auction and I received a letter saying it was only valued at XXXX. I have asked for them to work something out and they will not. I just want this off my credit report
|
| 05/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I believe Credit Acceptance Corporation ( CAC ) has charged me a higher interest rate than agreed in our contract. I purchased a vehicle in XX/XX/XXXX. The contract states a 22.99 % interest rate, when I did the math manually it turns out I am being charged about 31.29 %. My vehicle was repossessed in XX/XX/XXXX and even afterward, I am being harrassed to settle for the remaining balance in my account. When I first bought the vehicle, I was sold a lemon and the warranty sold to me with CAC did not cover everything. I've lost my only form of transportation, lost my job due to having no car, being thousands of dollars in debt, and my credit score has fallen.
|
| 10/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
The company Credit Acceptance is reporting a car loan on my XXXX credit report which does not belong to me. It has already been deleted from XXXX and XXXX XXXX but they insist on reporting it on XXXX. I have never been to the state of Minnesota where the loan was obtained and the car purchased. The Loan is in the amount of {$9300.00}. I even paid for the XXXX report on said car and do not recognize any of the information displayed on it. I have disputed with XXXX as well and they refuse to delete this information. I am not able to close on a house due to this fraudulent information. I have also opened a ID theft case on the government website. Please help!
|
| 08/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Older American |
|
On XXXX XXXX I am filing a complaint with the Attorney General Office against Credit Acceptance Corp. After they repossession the car and sale the car my deficiency was {$9500.00} which after all the money Credit Acceptance collect on the car I do not own them a dime .The principal was {$13.00} the car sold for {$4600.00} plus {$6500.00} from GAP .They respond to the complaint about the car dealer I was filing in XXXX and close the case, but the did not answer the complaint about rip off and over charge and they add almost {$3000.00} on top the {$9500.00} please help me out .The only thing I ask for these people to take this thing out off my credit report.
|
| 09/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have made arrangements through Credit Acceptance 's attorney to settle my account in full with a XXXX balance and the company refuses to report the information to the credit bureau accurately.
Instead of reporting that the account is paid with a XXXX balance to all 3 bureaus. They only took off the XXXX settlement off the balance and continue to report that I am not making payments negatively effecting my credit score.
I have emails from Credit Acceptance 's attorney as well as all other documentation that we agreed before payment was made.
This has been an utter nightmare and I cant seem to get this 8 year old debt off of my credit report as well.
|
| 01/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This loan was paid in full as of XX/XX/XXXX following a total loss insurance payment. During the insurance process was advised by credit acceptance that account referred to insurance department and account would be on hold. Credit acceptance received this payment prior to XX/XX/XXXX and yet proceeded to report the account as delinquent and open. The current reported balance, status, and payment history have all been inaccurately reported. We brought this to their attention and were advised to file a dispute with the reporting bureaus which has been done. These reporting actions directly violate the FCRA and show a willful and malicious reporting behavior.
|
| 07/07/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
The payment on my Credit acceptance loan is too expensive the intrest rate is XXXX percent. I have tried to refinance but got denied. I need help lowering the payment or resolution to pay it off. The transmission just went out i called XXXX and they denied to help me. Please help I'm drowning in debt and it is causing me XXXX and XXXX this is also preventing me from getting approved for a home loan. Also CREDITACPT XXXX XXXX with account # XXXX opened on XX/XX/2019 and a balance of {$12000.00}.
I dont remember ever being late with a payment on this account. Please provide statements and records of all payments made and missed since I opened this account.
|
| 06/03/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I purchase a vehicle from motorama auto dealership in XXXX of XXXX within 30 days I had tire problems and half of my Dashboard lights went out. It was during this time that the owner of the company told me that he never touch the tires ( Which I do n't believe because they were brand new ) But he said he put a Engine in it which he did n't tell me when I bought the car. 2 months ago the engine started to knock and the Alternator went out a month ago. The dealership said when he bought the engine it had a month warranty. And quoted me XXXX plus the cost of the engine. I am still making payments on this vehicle. I feel this dealership operated in bad faith.
|
| 05/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nebraska XXXX You are in Direct violation of the Fair Care Act Reporting ( Account Name and Numbers ) 15 U.S.C 1681 section 602 A. Clearly states that i have the right privacy.
15 U.S.C 1681 Section 602 A. Section 2 : it also states that a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1666B. A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose Remove these late payment and update the account information immediately as yu are in direct violation of several laws under The Fair Credit Reporting Act!
|
| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I tried to fix this problem with credit acceptance corp XXXX XXXX and XXXX I disputed this for paid in full or off of my credit report for fraud credit acceptance corp agreed to all the credit bureaus that the information was correct about me being a cosigner and on credit acceptance buyer declaration the terms and agreements were suppose to be on point but it's not the reason why saying this is if I told you I was the cosigner and all the three credit bureaus said it's correct about me being the cosigner why is my signature under the buyer and not under cosigner that seems fraudulent to me and needs to be on my account as paid or remove it off for fraud
|
| 11/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I've recently viewed my credit file and noticed XXXX has inaccuracies and/or incomplete information, and accounts that is UN-Verified on my credit report. according to the Fair Credit Reporting Act Section 611 ( 5 ) ( A ) of the FCRA- you are required to promptly DELETE all information that is inaccurate, incomplete, or which can not be verified.
It is also my understanding that Under the FCRA 15 U.S.C 1681i, every single one each any or all the unproven, noncompliant, incomplete, untrue, incorrect, and or unverified aspects of any alleged derogatory accounts must be promptly negated in its entirety, or the alleged accounts are to be completely deleted.
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I recently reviewed my Consumer Report where I discovered that ( CREDIT ACPT ) date opened ( XXXX ) a loan installment account was notated as a ( CHARGE OFF/COLLECTIONS/ REPOSSESION ) on my profile. It was never disclosed to me upon our initial agreement that I had the right to opt out or opt into sharing my privacy with a third party. In pursuant to title 15 U.S.C. 1681b ( 2 ) any information communicated or notated on my consumer report should be based on my written instructions. In pursuant to title 15 U.S.C. 1681c ( 4 ) No CHARGE OFF/COLLECTIONS should be notated on a consumer report without written consent and an adequate notice antedating 7 years.
|
| 07/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American, Servicemember |
|
I opened an account with credit acceptance corporation in XXXX. I gave the car back in XXXX XXXX. I cancel the registration couple of months later. I thought it would be a voluntary repo. It turns out that it's been going on my report as a delinquent account I and have a number of late payments that continue to accumulate. I have disputed this matter a number of times with no results in XXXX I was offered a settlement offer from credit acceptance for XXXX I was to pay that by XX/XX/XXXX which I did they sent me the paperwork satisfying that account still the company has not removed it after numerous calls XXXX will not remove it after numerous disputes.
|
| 04/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Older American |
|
My husband is XXXX and on XXXX and I am XXXX XXXX XXXX
XXXX ago XX/XX/23 we called to tell them we were having trouble this month making our payment We were told we could skip it and pay it when we could. Today we received a registered letter stating if it wasn't paid by XX/XX/23 the car would be posted for XXXX payment. We have kept up with all other payments I don't think this is a necessary action for XXXX payment We bought our car for XXXX and by the time we pay our loan off it will be XXXX. This is outrageous. Our payment {$380.00} a month which is a huge dent in our income. They don't refinance but we have to do something to get out of this loan.
|
| 10/12/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
XX/XX/XXXX I initiated a consumer credit transaction with my SSN also referenced by congress as a credit card, pursuant 15 USC 1602. The purpose of this consumer credit transaction was to obtain a credit card, I was denied my open-ended credit. I sent a certified letter to the company that was signed and has a return date of XX/XX/XXXX with my request that the department reassess my consumer credit transaction/application and approve my application as a denial is unlawful, goes against congressional law and makes their organization civilly liable for for non-compliance pursuant 15 USC 1861o , 15 USC 1640, 15 USC 1691e and have not received any response.
|
| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I've been trying to have this company removed from my report for quite sometime now. I've spoken to Credit acceptance on several occasions where they verbally agreed to have themselves removed from my credit report. This account has been paid in full and is closed since 2021 and yet it remains on my report. Ive been disputing this with the credit bureau 's as well and they intend to keep this on my report for 10 years. im currently trying to get funding a new home and the lenders are refusing to fund me because of this matter. I am XXXX XXXX XXXX that means id have to wait until im XXXX to get some kind funding. this isn't fair and I need this removed.
|
| 04/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have been paying my car note on time with a 25.99 % apr for over 2 years.never had a late payment.my balance is not budging even tho i pay {$550.00} a month.they told me they can not lower the payments or refinance.so i fell or hardship and asked for a payment plan until im able to catch up and oay it in full.i was informed that i wouldnt have a delinquent account if i paid the {$100.00} per month.i 've paid it each month but they still are reporting my account as delinquent and pass due.i asked them to fix it being that i was misinformed and they declined.my credit has dropped XXXX points because of this and i was in the process or purchasing a home
|
| 06/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION is a result of identity theft. I recently discovered through my new monitoring service this account being reported I made efforts to remove this account from my file as the amount of {$10000.00} does not belong to me. This account was fraudulently opened through this company in XXXX of XXXX an has been reported to the FTC and authorities as Identity theft. I have submitted all of my information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft.
|
| 01/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 10/08/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I bought a car from XXXX XXXX XXXX XXXX XXXX, XXXX in XXXX, MS. Near the end of the loan paperwork XXXX said GAP insurance was required by Credit Acceptance in order to purchase the car. I asked if it was necessary even though I already had auto insurance? He said yes so I signed. The amount was an additional {$670.00} to my loan. My name is XXXX XXXX. XXXX, XXXX XXXX XXXX # XXXX, XXXX, MS XXXX. XXXX or XXXX. My mother XXXX XXXX also purchased a car from XXXX XXXX XXXX & had to purchase GAP insurance with Credit Acceptance. Her phone number is:XXXX. She bought a XXXX XXXX XXXX. I bought a gray XXXX XXXX XXXX 09/03/16. XXXX XXXX XXXX number is:XXXX XXXX
|
| 09/10/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
I, XXXX XXXX XXXX, am filing this complaint on behalf of myself without any third parties. CREDIT ACCEPTANCE CORPORATION is using XXXX of Law to publicize and furnish inaccurate/private information that has resulted from their own acts of Fraud and Identity Theft. CREDIT ACCEPTANCE CORPORATION has also DEFAULTED to provide requested information, stating Proof of Claim, showed complete Dishonor on XX/XX/XXXX. See attachments. On XX/XX/XXXX, my automobile was stolen by a third party company sent by CREDIT ACCEPTANCE CORPORATION. If this matter is not resolved as soon as possible, I will be seeking a default judgment through arbitration. See attachments.
|
| 08/29/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
The company added XXXX extra dollars to my loan the loan pay out was XXXX the loan amount is XXXX according to my credit report they already over charge me the loan amount for a XXXX XXXX XXXX XXXX was XXXX some odd dollars the actual cash value for this car was XXXX dollars I have a 63 month contract and the total amount in all was XXXX dollars with XXXX miles its a rip off and I regret ever getting a Loan with them. Then the airbag was malfunctioning causing the airbag to come out and XXXX me my XXXX causing me to wreck my car which was a total loss Im screwed and I need your help. They also increased my monthly pay to XXXX and some odd dollars
|
| 06/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPORATION is a result of identity theft. I recently discovered through my new monitoring service this account being reported I made efforts to remove this account from my file as the amount of {$9200.00} does not belong to me. This account was fraudulently opened through this company in XXXX of 2012 an has been reported to the FTC and authorities as Identity theft. I have submitted all of my information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft.
|
| 12/23/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 03/24/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I purchased this truck through CREDIT ACCEPTANCE CORP after I filed for bankruptcy the vehicle loan was not included in the bankruptcy. I found out that CREDIT ACCEPTANCE CORP decided on their own to list the vehicle financing in the bankruptcy. I called the finance company and tried to explain that the vehicle was not included in the bankruptcy but the finance company wouldn't listen and has listed the loan on my credit report as closed and isn't reporting any payment information thus affecting my credit negatively. They now require me to sign a reaffirmation document which I should not have to sign because the loan wasn't included in the bankruptcy.
|
| 03/22/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I made a change to the withdrawl date of my car payment, last time I had chosen to change the date I had spoken to XXXX that informed me I had the option do so so myself online and make changes without having to call the office. I took it upon myself and followed through online, I came to find out today that there were XXXX withdrawls on my account which are not authorized. I called the financial institution and was told XXXX XXXX that I had set up XXXX accounts, the rep cancelled the 2nd withdrawl but informed me that it was my fault therefore there was no refund to be made.She apologized for the miscommunication but that is not what I had been told.
|
| 12/15/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 01/17/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Abusive and deceptive practices regarding loan circumstances, unjust interest rates, deceptive business tactics, deceptive dealership consumer luring, using discretion with vital information in consumer regard, dealership being compensated after loan and payments being made. Misrepresenting finance-and-insure products as mandatory and hiding the fact they were there within the deals to buy the cars. Pretending to be third party companies within the contract such as XXXX and repair shops. Deceptive consumer reporting and refusing to show receipt of check from XXXX company as requested. They are in violation of Georgia Usury laws of maximum 7 percent.
|
| 11/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Since XXXX I had made payment arrangements with the company credit acceptance for my car payment.
The payment arrangements were considered as to breaking initial payment arrangement which was initial car payment regardless of the on time in full payments that were made due to the payment arrangements created the company has shown late or no payment for almost 2 years and has resulted in damaging my credit and ruining any possibility of me moving ahead.
The company overcharged me on the XXXX to begin with extremely high interest and one of the few companies that took no regard to the pandemic and in a time or parallel left people with no options.
|
| 04/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Was buying a XXXX XXXX XXXX, had full coverage also DAC, Car was totalled insurance company paid. XXXX Dac paid XXXX account was paid in full. Credit Acceptance Corp. Shows a XXXX XXXX XXXX Wrong model and reported I still owe XXXX on car plus over XXXX in intrest. I've tried working with them to correct this and remove from my credit report and have had no help in removing. The information they filed is incorrect the value of the XXXX XXXX XXXX that I owned was paid. There was no XXXX XXXX XXXX ever owned by me their information is incorrect and false. Please help remove this from my report. The insurance co was XXXX claim # XXXX. Paid in full
|
| 10/30/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I co-signed on the loan to help a friend in XX/XX/XXXX. When I co-signed I was assured by the financing company that I would only stay on the loan for 6 months. The car company explained that I were only needed to lower the interest rate & that I would be removed from the account. They never removed me but I also had no knowledge that they didnt remove me until the repossession of the car. My friend told me that she called them & explained her situation with finances. They assured her that they would work with her. The car started breaking down but the company refused to help get it fixed & the car was still under warranty during this time frame.
|
| 05/17/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I am being harassed by Credit Acceptance. I got a car loan with them. About 4 maybe 5 month ago I made arrangements to make payments because I was struggling to make it on time. The lady I talk to said that i owe XXXX and the car will be paid off. A little over a month ago I got a call from them saying That I owe XXXX. I ask how is that possible when I know I've been paying on the agreement I made. I just made my last payment this week and they are still calling me sometimes 10 times a day no exaggeration. I feel like they are lying to me, and trying to get more money from me knowing I've paid off my car. I need help so they would leave me alone.
|
| 05/04/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
My payment plans have been changed numerous of times on my behalf however by the payment management plan has been changed the monthly balance still applied each month in which it have been giving me late balances on my payment which I have being trying to catch up. I was told that Im not paying enough towards the balance which I dont understand. Im paying XXXX bi-weekly and the XXXX is still being added towards the account. Some part of the balance was payments where being made and the monthly payment is still being added. To the account I have been asking to speak to someone about the account in financial department and not being able to do so.
|
| 01/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Credit acceptance is being non complaint on this auto loan I purchased XX/XX/2020 I paid for a warranty {$3800.00} for this car within XXXXmonths when the shock went out on the car credit acceptance told me the warranty had expired may. I had to come out of my pocket to fix the my car. Ever since i then this has been giving problem. I am paying a car that doesn't even work. also the credit bureau is not reporting correct information about this account .The credit bureau has erase all my good payment history from this account .This is not fair. Credit acceptance call me every day XXXX time or even more.This is the worst company I ever dealt with.
|
| 04/10/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
OK back in XXXX XXXX i purchased a XXXX XXXX from Credit Acceptance for the amount of XXXX. Well now on XXXX XXXX they are trying to say i owe them still XXXX and here the problem they sent me a payment history sheet and i have added up all my payments and that has came out to be XXXX which that is XXXX more then what i was suppose to. Which i feel the XXXX is coming from the late payments they have added on which they were XXXX of those which that came out to be XXXX. Which they were XXXX of the late payments which they are XXXX a late fee. I have brought this to XXXX attention from Credit Acceptance again and she acted like it wasnt a problem.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit acceptance is a horrible company, I have never been 2 payments delinquent, I had one payment that was late, and even talked to them on the phone about it, but they demolished my credit, they are an absolutely horrible company, with no sense of morality, and they only report your credit when they feel like it, or something goes wrong, until then you're XXXX, and good luck getting them to update it monthly as well. They charge atrocious and outrageous fees at every turn on top of your payments, and don't want you to succeed in paying it off. They target those struggling, or those in desperation, and think that they can't defend themselves.
|
| 12/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Credit Acceptance has violated multiple USC 's : 15 USC 6802-6805 : Obligations with respect to disclosures of personal information. I was never given the opportunity to opt out of reporting my information.
15 USC 1681 Permissible purposes of the consumer report. I have not given written instructions to produce a report on my behalf.
15 USC 6801 Protection of Nonpublic Personal Information. My personal information being furnished has caused me emotional damages and defamation of character.
CFR 313.4 Initial privacy notice to consumers required CFR 433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
|
| 11/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Account reinstatement or redemption after repossession
|
|
Web |
|
|
I took this company 24 hours to cost me 2 jobs, because of there error. I was advised since I was unemployed for the month of XX/XX/, I was placed on the payment plan of {$20.00} every 2 weeks. I made those payment as agreed. Tuesday evening, my car was Repo 'd. I called and was given the a lie reason, that my payment was late by 1day. Not my fault there system processed it late. Then I spoke to a supervisor and was told a different story. In total I spoke to 4 different Reps 2 of them managers, 4 different story 's. They wanted a total of {$840.00} to obtain the car back. Now how am I suppose to do that when I lost both of my job in one day.
|
| 08/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The car was purchased in XXXX XXXX from XXXX XXXX XXXX in XXXX. In XXXX i was no longer able to affordthe payments, i contacting them to turn over the vehicle. They came and got the vehicle and a few years later i recevied paper work that the vehicle had been sold in auction and they was request an additional amount of money for the balance. It has been about 14 or 15 years since i turned the car over and i am still reveiving lawsuits and threats or garnishment for an amount that i honestly dont think i owe. I work a XXXX job barely bringing in a {$100.00} weekly and they recently sent garnishment paper to ly job for 25 % of my weekly income
|
| 09/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I received a loan on my car I paid months in advance. Ive asked for extended temporary tags, as the car is still sitting because I never received my license plate or anything to register the car. I had the vehicle for 5 months never received anything for my vehicle to be registered. I gave the dealership and the bank my updated insurance and drivers license. A few days later I received XXXX letters from the back saying I have late payments on the vehicle all dates the same date and received on the same day with a rubber band around all the letters. I never received the money that was sent back to the dealership nor did I receive my car title.
|
| 04/21/2022 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
i, consumer, XXXX XXXX enter into a Consumer credit transaction with corporation Credit Acceptance on XX/XX/XXXX.on XX/XX/XXXX pursuant to 15 usc 1666, i sent a billing error notice to credit acceptance, lien holder, creditor and debt collector. due to unavailable reasons, credit acceptance fail to comply with section 1026.13 ( c ) ( 1 ) of the billing error resolution cited at title 12 of the code of federal regulations ( 12 cfr 1026.13 ( c ) ( 1 ) for not responding within 30 days. credit acceptance also fail to comply with rules for resolution cited at 12 cfr1026.13 ( d ) ( 1 ) and have been continuing to make attempts to collect a debt.
|
| 07/25/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I just paid off a high interest loan from credit acceptance for a XXXX XXXX XXXX for about XXXX i got into a accident back in XXXX and lost the car but still paid it and was able to get them to close the account, now I need a new car and they are asking for a down payment for a XXXX XXXX XXXX car when I was already pre approved, I went to XXXX XXXX XXXX off XXXX XXXX on XX/XX/XXXX and they ran my credit but demanded a down payment. i believe my rights as a American citizen are being denied by both credit acceptance and the dealership by the request for a Down payment and they're refusal to abide by the consumer law codes 1611 ucc and 1605
|
| 02/22/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Struggling to pay your loan
|
|
Web |
|
|
I have a loan with CREDIT ACCEPTANCE CORP with account number XXXX. This was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting XXXX and XXXX Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the late payments and repossession were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. There was definitely an error on their part. You are condoning illegal behavior and the bureaus are willfully in violation of FCRA.
|
| 11/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes. Below are the lists of the erroneous accounts reporting on my credit report :
|
| 05/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have submitted documentation to Credit Acceptance and to all Credit reporting companies regarding the issue.
I paid off my vehicle in full on XX/XX/2021 at which payments or due on the XXXX of each month and I received a letter confirming that the loan was paid off in full which was dated XX/XX/2021. However this company reports that my payment made in XXXX was late which it was not. I have contacted the credit bureaus and received no resolution even after providing copies of bank payment, contract with company, payment confirmation and closed account letter indicating that the payoff was made in time on time well before the due date.
|
| 12/07/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I have a loan with Credit Acceptance and have called to ask if payments could be placed on back of loan do to loss of work during covid. Flat out told no and asked when I could make a payment. I have fallen behind and try to pay something but I will never catch up. Then they are only acknowledging Covid Relief for certain States. I live in NC a Hotspot state and nothing is being done. I feel as though I'm denying discriminated against and its not right. They are reporting to all credit agencies and I'm trying this is ridiculous and needs to cease. They already charge astronomical interest and fees I can't see how they are a legal entity.
|
| 07/17/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
I had a loan amount approved with Credit Acceptance for a XXXX XXXX which I received from XXXX XXXX XXXX. On XX/XX/2017 I had to purchase a new engine and services for the car of {$4600.00}. Apparently the cars engine block was broken and desperately needed to be replaced. I had tried for months to resolve this issue but had no success. I had repeatedly called XXXX XXXX XXXX and Credit Acceptance to ask for help but received none. I also ended up paying out of pocket for a rental car for weeks and was never reimbursed for it. I was under the impression that the payment for the engine block would go towards my monthly payment for the car.
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX. XXXX XX/XX/XXXX case was closed with XXXX balance. XXXX XXXX. XXXX XXXX, XXXX for XX/XX/XXXX from the insurance payment balance XXXX settled for XXXX. From XX/XX/XXXX to present the account is considered late and open.
In accordance with Federal credit reporting Act this creditor credit acceptance has violated my rights under 15USC 1681 Section 602 states that I have a right to privacy. 15USC 1681 Section 604 a section 2 states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment under a open consumer credit plan as late for any purpose.
|
| 08/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello I had an Auto loan with Credit Acceptance Corp. I paid the loan off in full as of XX/XX/XXXX. The account is not only still showing open but there has been no updates since XX/XX/XXXX on the payments made up until I paid the account off. XXXX payments made on time are not reflected on my XXXX XXXX Credit Report. That keeps your score low. Recently I have used your services because they were marking me late on payments that they should not have and 2x we had to deal with that. I'm starting to feel like this company keeps intentionally doing things to try and keep my credit score low. Also not sure if they did the same thing on XXXX
|
| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
XXXXi got a letterbf said date saying my XXXX XXXX XXXX due to globle warning the chip is in default .i called XXXX dealership .explained .made an appointment .said ( ( WE CAN TRADE YOU ANOTHER CAR IF ON LOT SAME YR.BUT DIFF.MODEL .UR PAYMENTS AN BALANCE WILL BE TRANSFERED OVER ) ) i get to my appoint .young lady said we just need to do a follow up .can i open my XXXX credit report..45mins later she comes back saying YOU DID NOT QUALIFY FOR FINANCE FOR A NEW.VEC..i never ask for. A new. Car nor fanince..days later in my credit report HARD INQUIRES .with XXXX XXXX all fall under different names.i emailed 3 latters to XXXX ..no respons
|
| 02/08/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Credit Acceptance Corporation had a lien placed against our home. The debt was placed with an attorney. The debt was paid via wired funds to the attorney from the closing of my home. I emailed, and requested multiple times to the attorney to please have it removed and documented through the courts and they took weeks to document it. I just reviewed my credit and my wife 's credit and found out every month Credit Acceptance is posting to our credit " repossession '' and " no payment made ''. They do this every month. This debt is from XX/XX/2015. I would like to have all of the reporting removed from my credit. It has been paid in full.
|
| 12/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This account is showing as open with a XXXX dollar past due despite them being paid out in full by XXXX in XXXXXXXX XXXX XXXXXXXX, before that, the car had been damaged earlier in the year and they delayed the insurance payout.
On my credit it is showing as in collections despite me still paying every month until the car was paid off by insurance.
I can upload a payment history from their system showing the car was paid in full.
I've tried XXXX separate times, going back to XXXX to fix this with the company, but they keep saying its not their fault.
I want this fixed as it is affecting my ability to get financing for a house.
|
| 09/18/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Dealer manipulated the price of the vehicle, i asked for pay off was given a total and i have passed that total by XXXX and they are saying it's interest, but none of this information was given at the time of purchasing the car. They increased the principal balance of the loan. I'm defaulting on a loan that i have been paid for. My contract date started XX/XX/XXXX with the account balance at XXXX so from XX/XX/XXXX at {$480.00} a month until XX/XX/XXXX at XXXX with a APR 21 %. Never was provided with Disclosure statement or break down of interest rates being so high other than a final payout and i've been payed over what i signed for!
|
| 02/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I purchased a vehicle in 2016 with a XXXX XXXX through XXXX XXXX. I paid consistently for 2 yrs then lost my job. I self repossessed returned car which was run through auction. To this day 7yrs later it is still on my credit as an open delinquent account with same money due from before auction. I have contacted them with no option but to pay full amount. They keep checking my credit and will not close account or remove it. It is hurting my chances of ever getting a home loan or better credit. I feel this practice of high interest loans is wrong as it can never be paid off successfully. I need help getting it removed or closed. Please.
|
| 10/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes. Below are the lists of the erroneous accounts reporting on my credit report :
|
| 02/01/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
around XX/XX/2017 a auto i was buying from credit acceptance was totaled in a car accident and my insurance paided them along with my gap insurance which covers whatever XXXX dose n't pay.at that time i had a payment due when it was totaled and that payment was a little over XXXX.they are still trying to collect money from me by saying gap dose n't pay for past due amounts, which it was not They now have my amount up to XXXX dollors and that it is past due over 180 days.They started charging around.. the day the car was wrecked. i feel this is very fraudulent.They were at XXXXdollors my last check on my credit report says XXXX dollors
|
| 05/15/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
Older American |
|
I have made the payments to get the loan up to date but I have been able to get the car and they will not bring the car to me. This company did not talk to in the first place and I told them if they get the car to me I would take to make the payments but they will not bring the car to me and are planning on selling the car, I told them to go ahead and sell the car because I don't like to pay for something I don't have and never had from day one because they were talking to another person until I received a letter telling me that the car had been taken back. I am an XXXX year old person and I am trying to make ends meet with my income,
|
| 03/22/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I purchased a car and it was reposed. Credit Acceptance garnished my wages and later placed a judgment of {$11000.00} plus {$260.00} for court cost in XX/XX/2009. I 'm trying to paid the judgment of {$11000.00} and was referred back to the attorneys that represented the Plaintiff. The attorney 's office told me I now owed {$23000.00}. It is my understanding that the amount I owe is the amount of the judgment {$11000.00}. I am a XXXX mother in XXXX trying to pay off this debt so I can buy a home for me and my children. This judgment is no longer on my credit report but it is still affecting my ability to become a first time home buyer.
|
| 07/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX You are in direct violation of the fair credit card reporting act CREDIT ACCEPTANCE CORPORATION 15 U.S.C 1681 Section 602 A Cleary states that i have the right to privacy.
15 U.S.C 1681 Section 604 A It also states a consumer reporting agency can not furnish an account without my written instructions.
15 U.S.C 1666B A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Please remove these late payments and update this account immediately as you are violation of several laws under The Fair Credit Reporting Act.
|
| 05/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Car was repossessed and sold at auction. The original debt is 6yrs 4 months old and they reached it to 4 yrs .Balance on one credit report shows paid the other is reporting original debt. I have submitted several verification of debt and request for inaccuracies to be corrected or deleted to both creditor and all credit bureaus. Its deleted off one and remains inaccurate on others. Neither the creditor or credit bureaus have taken my phone calls or letters seriously and has caused severe damage to my credit. When I have tried to point out inaccuracies and request my right for accurate data or deletion as my consumer rights provide me
|
| 02/26/2017 |
Yes |
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
My auto loan is due on the XX/XX/XXXX ND of each month I talked to them several times letting them know my situation has changed. After a year of continuous on time payments I have only been late 3 or 4 times. They start to call on the XXXX and call all the way even on Sundays which that is against the law I thought for Texas. One day they even called continuous just because I owed a late charge of XXXX. That 's after I made a payment 2 days before. They also harrass my wife 's phone at XXXX XXXX XXXX. Why do they call her since they say she could n't be on the loan. What can I do? The name of the company is credit acceptance @ XXXX.
|
| 10/21/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I am once again having a issue with the way that this finance company handles accounts. I have a vehicle loan with this company and it seems that they are more interested in taking car back than assisting customers. I have had this loan and worked very hard to get my account caught up. Once it was caught up I was injured at work and needed to miss payment while waiting for short term payments to start. I called to see if my payment can be deferred to the end of my contract or held for a month until payments started and no one at company was willing to help. The only reply I get from them is that my car will be shut off and picked up.
|
| 05/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit acceptance who was just recently sued by the CFPB for predatory lending as they gave loans they were aware car buyers could not afford & brokered with dealerships to hide higher than advertised interest rates by adding it in the price of the vehicles sold. Credit Acceptance is currently showing my account as closed as of XXXX but yet has a current balance of {$8600.00}. I want this deleted of my report for inaccurate reporting under FCRA as all information reported must be 100 % accurate, as part of their settlement Credit Acceptance is required to make those affected whole. Please remove from my credit report ASAP. Thank you
|
| 06/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I recently ( XX/XX/2018 ) tried to apply for an auto loan through my credit union and was denied due to a previous existing auto. Mind you I am a first time car buyer so I was unsure of what account they were referring to. I am not very educated on exactly how credit works outside of the normal usage ( spending lines, purchases, etc ). When I went to pull my credit reports from all three bureaus is when I noticed this problem. From the way the account appears on my reports, I am not the primary account holder but some how I am in a joint bind with another person that I have no knowledge of. I wish to address this matter immediately.
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My information was SOLD and BOUGHT ILLEGALLY because I was a victim of the XXXX XXXX XXXX. I want these items deleted from my credit reports affective immediately. I am attaching proof that XXXX has admitted that I was in fact a victim of this DATA BREACH and XXXX has done NOTHING. Please help me DELETE these illegal accounts from my credit reports. ( The Accounts are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
|
| 06/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
We purchased a vehicle from XXXX XXXX in XXXX, NY XX/XX/2021. Due to poor credit, we were only able to get an auto loan from Credit Acceptance. The finance person stated we had to have the warranty plan with this funder. When signing the contract, he said that although it says optional we were required because the credit score we had. We could barely afford the monthly payment we were given and would have never chosen a warranty if it was optional. We were lied to by the finance person at this dealership. Our interest rate was 22.99 % and the cost of the vehicle was XXXX. Our finance charge was XXXX which seems high and inaccurate.
|
| 03/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX, XX/XX/XXXX XXXX a XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, ny XXXX SSN : XXXX | XXXX : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX I recently reviewed my credit report and found some accounts that do not belong to me. As you know, listing these accounts on my credit report is a violation of the Fair Credit Reporting Act. I demand that you remove them immediately : Account Name : XXXX Account Number : XXXX Reason : Account is fraudulent Please respond to me with an updated copy of my credit report once these accounts have been removed.
Thank you, XXXX XXXX XXXX XXXX
|
| 03/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Credit acceptance is the company They are willingly knowingly violating my consumer credit transaction rights all charges are not included and they never disclose this with me at agreement remaining balance {$15000.00} agreement was established in XX/XX/2019 total of XXXX roughly.. Try calling them several times keep getting hung up on talk to a lady wants and she said she didnt know anything about my contract because she wasnt there.. They except truth in lending so I shouldnt have to pay a down payment and I paid a {$1500.00} down payment on XX/XX/2019 I was never told our disclose any of that information about the down payment
|
| 03/16/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I voluntarily surrendered a XXXX XXXX after it kept breaking down. I paid thousands of dollars to have multiple items fixed and then the engine had to be replaced. I had a vehicle warranty on it, and it did not cover all the parts ( the auto dealership told me it was bumper to bumper ). It was beyond the lemon law time period, and they would not work with me. They sold it for an amount beyond what they have on my credit report after I surrendered the XXXX. I tried settling the amount and they will not work with me. I have disputed Credit Acceptance Corporation 's amount and also asked for them to remove the account off my credit.
|
| 09/11/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I bought a XXXX XXXX XXXX from XXXX XXXX XXXX through credit acceptance who I recently found was sued for the same type of actions.
I have only had the truck a few months.
Whole driving it the frame broke in XXXX pieces they refuse to move the loan to another truck. My down payment was added to the cost instead of subtracted. They have me down as XXXX XXXX XXXX man born in XXXX on the paper work. The cost of the truck is double what I was told it would be.they are calling me about XXXX times a day and even call on Sundays.
The amount of issues with this company is truly a lot. I can't run my business because I have no truck.
|
| 02/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
While looking at my credit reports I have noticed the following account has discrepancy in the " payment history '' section of the listing : Credit Acceptance XXXX The charged off account is reporting payment history each month when it should since the account has been charged off. This is falsely manipulating the statute of limitations which is FCRA violation.
Because of this apparent neglect in assuring everything in my report is accurate, consistent and up to date please " DELETE '' this item immediately : CREDIT ACCEPTANCE XXXX When the requested above deletions are made, please mail me an updated copy of my credit report.
|
| 10/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am writing to complain about the unfair and inaccurate reporting of my auto loan delinquency on my credit report. I experienced financial hardship during the COVID-19 pandemic, which made it difficult for me to make my loan payments on time. I contacted my lender and explained my situation, but they were not willing to work with me on a payment plan or other accommodations.
As a result, I missed several payments between XX/XX/XXXX and XX/XX/XXXX. My loan is now paid off but the delinquency marks remain on my credit report. I have tried to dispute these marks with the credit reporting agencies, but they have not removed them.
|
| 11/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
XXXX, is in violation of 15 USC 6801 & 6802 by reporting this account ( non-public information ) on my consumer credit report without my prior consent and/or authorization. Credit Acceptance provided no inconspicuous " Opt-out '' or " Right to Rescind '' forms during or after the opening of account XXXX as required by law in accordance with 15 USC 1635. Both XXXX and Credit Acceptance have also violated 15 USC 1611 by willfully providing false and/or inaccurate information on my consumer credit report. As a result, I am harmed due to being denied full access to credit, which has created financial hardships for my family and I.
|
| 02/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
CREDITACPT is on my credit report under AUTOLOANS With a balance of XXXX and no further information. This does NOT show on my XXXX XXXX which also hinders me from keeping accurate track of my score. This has been affecting my score and I have had no knowledge of this. I have contacted this company and they have not answered multiple times. No CSRs have taken my call. I do not recognize this company nor balance. This is incorrect and needs to be removed. It is hindering me from purchasing a vehicle thru any dealership for they see this as a repossession in my name and that is not correct. I have never had a vehicle repossessed.
|
| 12/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
I got a vehicle from XXXX XXXX and I traded in a car.they didn't include the down payment.in the loan.the car had issues from day 1 and the salesman lied to me for months that he would help me.i did not sign the contract for the car to cost this much.then he said he would get me in a different car but kept making me waiting for 3 months till I gave up.the car is worth {$2400.00} but the contract says i owe $ XXXX without interest.he had me sign another contract then his computer messed up.he told me I got a warranty but didn't tell me I was paying XXXX for it.and he told me to lie and say I sold the car I wanted to trade it in
|
| 08/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
This company credit acceptance claim a contract is fraudulent altered for XXXX XXXX a dont know with what purpose maybe for get the approved for the bank he altered the down payment is XXXX contract say XXXX price of the car XXXX contract say XXXX over charge around XXXX dollar a contact credit acceptance and this company dont do no investigate they offer a settlement for XXXX a not accept that a they claim a accept that offer this company drain my credit with fraudulent contract a dont go to accept less of remove this account of my credit report and close this account if is posible contact XXXX XXXX the person on the contract
|
| 11/25/2020 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
Credit Acceptance- The vehicle was purchased in late XXXX for {$9000.00}, to accommodate my XXXX / XXXX needs at that time. Within a 6-month period I experienced multiple electrical malfunctions which were reported to the dealership. Company refused to repair any damages and malfunctions ; these issues resulted in a fire starting under the dashboard. At that time, I chose to tow the vehicle back to the dealership which resulted in a Voluntary Repossession In XXXX, I reached out to Credit Acceptance was redirected to XXXX XXXX XXXX XXXX XXXX - a statement agreement {$6900.00} was made nut not yet collected on my credit reports
|
| 12/13/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have always made on time payments with credit acceptance up until COVID. Yes we did get a grievance period up until XXXX of XXXX but I am still being impacted by COVID due to my health and other around me still recovering both physically and financially. XXXX refuses to remove late payment for XXXX and XXXX. Them not removing late payments is impacting my credit score and now I am unable to get a home or a place to stay. We lost everything including a home. I believe especially during these times that credit acceptance should try to help others as people are still struggling to recover from the devastation COVID has caused.
|
| 07/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company randomly modified my credit account as open and currently late on payments from an account I am no longer associated with after 6 yrs. After trying to resolve this issue also with transunion they updated my credit report with more outdated information. This account is closed as should reflected as such on my report I have been a victim of TransUnion and Credit Acceptance this issue needs to be fixed. They think they can put whatever they want on your report true or not. I will no longer be a victim and I am filing a complaint with every agency available until I get satisfactory results. Period. XXXX XXXX XX/XX/20
|
| 04/05/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
There 's a credit acceptance company reporting on my credit reports and it is not mines and was fraudulently opened it is dating back to year 2013. This is not mines and I 've even tried to contact the company but there 's nothing they can do about it she told me it was for a car purchased at we finance auto sales in XXXX Alabama and that car lot is closed now and has been for almost 3 years to date. So who 's responsible for a loan being took out from a fraudulent car dealership. I do n't owe this company anything because this is n't my debt I have a fraud alert on my account just for this purpose after I saw it on my credit
|
| 03/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Just got the vehicle and was on the verge of getting insured and everything then I got t-boned by another driver and the car was totaled. It was difficult to get it insured and fixed being that I just started my job at the time. Which was in XXXX of XXXX. It was a XXXXXXXX XXXXr and the payment was about XXXX a month. They still put the repo on my credit and now it's preventing me from getting a house. When the pandemic started that made it that much more difficult to try and pay the car off even tho I wasn't driving it anymore. Need help with trying to get that off my report so I can move and get to another phase in my life
|
| 11/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
the amount to get the car back was over {$1400.00} dollars the car sold for {$2000.00} leaving me with a balance of over {$28000.00} to pay they would not work with me my credit is taking a hit every month with them reporting 120 days past due as well as REPOSSESSED constantly sending me letters for demand of payments this a debt collector an information obtained will be used to do so the logo on the envelopes its so stressful I'm on XXXX i tried to get the missed payments put on the end of the loan due to several hardships was told NO THEY DIDNT OFFER THAT it's a very high interest rate loan the phone calls its a nightmare
|
| 03/25/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
Servicemember |
|
My car was totalled on XX/XX/2021. I received a letter from XXXX XXXX XXXX processing Dept stating that the remaining balance of my loan was paid. I received a letter from Credit Acceptance Corp dated XX/XX/2021 stating that there was still a balance but didn't state the remaining balance owed in the letter. I called Credit Acceptance Corp and was told that I still owe a payment of {$1200.00}. I checked my credit report and XXXX XXXX is still reporting a balance of over {$3200.00}.
According to the letter from XXXX XXXX XXXX, this loan is paid in full. They covered the remaining balance after the primary insurance pay out
|
| 09/25/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
Upon getting a new vehicle, i voluntarily surrendered my vehicle and made a verbal agreement on the phone with bank rep to pay {$100.00} per month. After the vehicle was auctioned off the bank requested the full amount which was over {$5000.00} immediately. After telling them i could not pay all that up front and that an agreement was made for {$100.00} per month, the bank decided to threaten me with a lawyer who never called me and now we have to go to court. They auctioned the vehicle for less than what the value was then tacked on a repo fee also. Credit acceptance also has added an unfair amount of interest on the loan.
|
| 05/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
My car was hit while park in front of my house on XXXX XXXX. I call my insurance, XXXX XXXX XXXX ; the car was total. The insurance company got the car supposely fixed. They total me that I could get it for {$1200.00} that was a salvage fee then XXXX XXXX issue a check for {$9800.00} to Credit Acceptance Co. Now the Credit Acceptance is stating that I owe them {$5300.00} for a car that was paid off. They are stating on my credit that I owe them for a car that was hit and the Credit Acceptance Co. want me to have but it is not any good at all. I do not have the car and I should not have to pay for something that is pay off.
|
| 03/05/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Obtained loan to purchase a used car XX/XX/XXXX for a XXXX XXXX with 101,637 miles on odometer.
Borrower put {$3800.00} down as deposit and borrowed {$15000.00}.
Now it's XX/XX/XXXX and the blue book value of the car ( {$10000.00} ) is less than 50 % of the Account Balance ( {$22000.00} ). At this point there is no way to get out from under this predatory loan.
To add insult to injury, we spent {$4000.00} fixing the car before calling to surrender it ( timing chain tensioner failed, jumped teeth, and the valves hit the piston ).
Credit Acceptance should not be allowed to make loans like this to vulnerable consumers.
|
| 07/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I submitted a dispute with XXXX through a Direct Dispute On XX/XX/XXXX. It was indicated to me that the Investigation would be completed by XX/XX/XXXX. It is Now XX/XX/XXXX and they have not communicated with me at all other to continue to say that it is still Under Investigation. It has been 47 days since I initiated the dispute. I have medical coverage and had coverage since XX/XX/XXXX and advised them that if needed I would furnish proof that the debit is not valid. XXXX needs to remove this derogatory remark as it has no validity and it is going on two months since the dispute was submitted to XXXX in the first place.
|
| 10/26/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I was working for a car dealership. I was working in exchange for a vehicle. XXXX XXXX XXXX. This dealer went behind my back, and used my information to fraudulently obtain financing on said vehicle through Credit Acceptance Corp. Credit acceptance corp started calling me for payments and I explained to them the situation, they within a week repossessed the vehicle from me. Now I have a repossession and unpaid balance on my credit of 3 times what the XXXX was even worth. I have told them of the fraud as well as disputed it with the credit bureau and all they do is renew the account so its fresh lowering my credit even more.
|
| 05/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
My mother financed a car through credit acceptance at an interest rate of 22.99 %. The car was valued at XXXX but they charged her XXXX for it. The car was involved in an accident in XXXX. It was totaled. Thats when I found out that they let her use me as a co-signer without me consenting to do so and she purchased the car without initially getting insurance. My mother passed away in 2020. After she died they took me to court, sued me and are threatening to garnish my checks if I dont pay them {$17000.00}. They also reported it as a voluntary repossession on my credit which is hurting my credit score and credit worthiness.
|
| 05/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I purchased a vehicle from XXXX XXXX XXXX XXXX AT XXXX XXXX XXXX XXXX XXXX, PA XXXX on XXXX XXXX. I received a loan from CREDIT ACCEPTANCE. Upon my findings they have violated my rights with THE CONSUMER LAW 15 us code 1605 and also 15 usc 1681 a ( 2 ) ( a ) ( i ) which states late payments are illegal. I was not explained in detail all of the extra fees and down payments are illegal which Ive paid. Also I was giving a very hard time getting my car fixed after day XXXX of purchasing the vehicle. They were rude and did not answer any further calls of concern from me. Can you please further investigate this matter. Thank You
|
| 05/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This vehicle was totaled XX/XX/12. XXXX XXXX paid the remaining balance of {$3000.00} on XX/XX/12 to Credit Acceptance Corp XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX. The vehicle mentioned had {$3800.00} of equity in it, which was paid to XXXX XXXX XXXX, XXXX on XX/XX/12. This brings me to the matter of the company listed here consistently reporting to my credit file as being a repo. Enclosed is a letter from the insurance company proving that they were paid and that they accepted the check and so did as I. Also, included are previous dispute letters requesting removal of the inaccuracies of their reporting to my credit file.
|
| 06/03/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I purchased a vehicle through Credit Acceptance Corp for XXXX with a 25 % interest rate that i have paid over XXXX dollars on and they are stating that i still owe XXXX dollars on the balance and are threatening to repo it. I was out of work for XXXX weeks with a XXXX and collecting XXXX of XXXX per week and still made my monthly payment. XXXX week returned to work to come out of work and find my car gone. they demanded XXXX dollars to get my car back which i payed them. Only to get a call stating i was XXXX behind in my payments and are threatening to repo it again, after just XXXX weeks of paying the XXXX to get it back.
|
| 11/25/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Credit Acceptance continues to disregard my complaints by saying that I'm making duplicate complaints when in reality each complaint has been singular and due to continuous verbal abuse expressed by credit acceptance and unfair treatment. Credit Acceptance is threatening repossession and damage of my credit report as well as my husband 's credit report which credit acceptance has yet to fix. I am still being affected by Covid 19 and credit acceptance explained that consumers will be protected as long as we communicate that we are affected. Credit Acceptance is being unfair and abusive towards me and my husband XXXX XXXX.
|
| 06/27/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased a vehicle from a local dealership on XX/XX/2020 Vehicle was priced for XXXX with a warranty of XXXX attached making total of XXXX putting down a payment of XXXX cash ( with not bad credit at all ) a lender by the name of XXXX XXXX picked up the loan @ a interest rate of 22.9 % left me owing XXXX or XXXX for total after vehicle is paid in full. Total still due on vehicle is XXXX. As a consumer I am looking into this interest rate I feel it was very unfair Ive seen where this lender has been investigated in the State of XXXX wondering if anything in Illinois is in question on this lender thanking you in advance
|
| 03/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
Purchased a XXXX XXXX XXXX XXXX from modern. XXXX XXXX and credit acceptance corporation was the bank that approved the loan the vehicle was financed for a total of {$10000.00} double what it was selling for in addition credit acceptance tacked on a warranty that I pay for tacked for n to the loan I was never told about or agreed to and was not told of the final total of the car loan I felt misrepresented in the whole ordeal I feel like I paid way more than double value of this vehicle and signed of false and hidden fees I feel car should have been paid in full. I still owe {$5000.00} on this loan. That I'm stuck with.
|
| 07/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On today XXXX I checked my credit and seen some thing on there I did do.
Account Name : XXXX XXXX Date Open : XXXX Account Name : CREDIT ACCEPTANCE CO Date Open : XXXX Account Name : XXXX XXXX XXXX Date Open : XXXX Account Name : XXXX XXXX XXXX Date Open : XXXX Account Name : XXXX, XXXX Date Open : XXXX Account Name : XXXX XXXX- # Date Open : XXXX Account Name : XXXX XXXX XXXX Date Open : XXXX Account Name : XXXX XXXX XXXX Date Open : XXXX Account Name : XXXX XXXXXXXX XXXX Date Open : XXXX Account Name : XXXX XXXX, XXXX Date Open : XXXX Account Name : XXXX XXXX XXXX Date Open : XXXX Account Name : XXXX XXXX XXXX XXXX
|
| 06/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had an arrangement with Credit Acceptance starting in XXXX that I could pay a lessor amount for the month until XXXX when I sold my house. They accepted the offer. Then in XXXX I sold my house and paid the ENTIRE balance of the account. Then XX/XX/XXXX they reported the entire balance of {$13000.00} delinquent. Then on XX/XX/XXXX they reported another delinquent amount of {$310.00} giving me two hits on my credit report when the account has been paid off for almost a month. I contacted them and they said they couldn't resolve my request unless I put it in writing. So this is my request in writing to resolve the issue.
|
| 11/04/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit acceptance called me told me that your result show no merritt to my complaint why was I not contacted by you I am sure I am reading the contract n it's clear once the vichcle is distroyed in am not bound by the contract I have not been to work since car was totalled They won't refinance they are just down my throate for payment of a Ballance that they would have gotten over years I can't get another car because they showing up on my credit report owing XXXX Wich is inaccurate If they can sell my body and get paid that's what they have to do cause I have no money and no job soon due to this mess I owe them nothing
|
| 05/23/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
In XXXX of XXXX I was in a serious accident totaling my vehicle. The car itself was totaled by insurance paid their portion of the vehicle leaving me with a XXXX $ balance on XX/XX/XXXX XXXX Credit acceptance for some reason always left the account open on my credit but didnt start negatively effecting me over a year ago where they started charging me late fees and on XX/XX/XXXX XXXX past due balance of {$8000.00} and currently in debt {$8600.00} total with no explanation or details of this amount. I called for over a year trying to get a detailed statement of the amount I supposedly owed but could never get any help.
|
| 12/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Yesterday XX/XX/19 ..I discovered that their was a new debt collection on my credit it said that it opened XX/XX/2019 & it went to collection XX/XX/2019..so I contacted this creditor & after being transferred to multiple departments & giving different numbers to call, no one could find any information that I owed anything! Because I do not ..this is fraudulent & I want it removed immediately! They could not give me any information, they said they didn't have any to give so I asked why is this showing as a collection XX/XX/19? So they directed me to their fraud department. I want to get to the bottom of this & resolve!
|
| 07/28/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
On XX/XX/2018 I had an automobile accident. From the date of the accident until now, the auto loan company credit acceptance no longer dealt with me. They sent the wrong amount owed on my vehicle to my insurance company and in return collected the wrong amount owed. They then tried seeking collection from me In which i filed a complaint against XXXX with the Arkansas board of insurance. They contacted XXXX whom paid this vehicle off in full. This should not be a negative impact against my credit. I was not at fault for their miscommunication and now I'm suffering from the effects. Please help me remedy this situation.
|
| 11/17/2017 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Credit Acceptance Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, MI XXXX account information : XXXX form : XXXX date : XX/XX/2015 I XXXX XXXX totally disagree with this charge, espcially with Credit Acceptance reporting {$3300.00}. I never receive a form from them, I been trying to fix my credit, I believe this is for Car loan that I never had, I had file a dispute a year ago to get this of my credit report.
This Credit Acceptance are charging the wrong person, or someone had use my Social Security number for this, by all means I entitle CFPB to investigate in order to remove this account from my credit report
|
| 08/14/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I see by your articles in your page that I am not the only one that struggled with Credit Acceptance. That car was overpriced and I struggled from day one. I lost my job and went downhill from there. Three weeks ago the repossesed it and said i had to pay {$9000.00} to get it back and keep the monthly payments. Now I will have a repo on my credit. And Im a XXXX XXXX doing XXXX to survive. I just wanted to add my story to your file. I know it's been a while since you printed that. It was a XXXX XXXX XXXX And ... ... ..it was reposessed on a street I rarely visit. How did they know it was there? I always wondered that.
|
| 05/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/XXXX I went to XXXX XXXX in XXXX, la and made a down payment for the XXXX XXXX XXXX that was XXXX. I declined the gap insurance and when i got home to view my credit acceptance portal i noticed XXXX XXXX dollars was added on for interest which that is more than what the car is worth and was not advised about that at the dealership. I've contacted the dealer but no reply yet. It's sad to be ripping people of their hard earned money. I have kids an struggling as it is now. The car been giving me problems the next day i got it. Interest rates a day that's ridiculous. Almost XXXX for a used XXXX car? That's sad!
|
| 04/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I could not afford my car because of a hardship I gave my car back they sold it at the auction they are willing to settle with an amount of XXXX I made a payment so my new balance is XXXX I have untill XXXX I plan on paying it Im making payments I called because of the hardship I asked if they could remove it when its paid in full they said they cant I would have to reach out to someone else it can be removed I also asked them for pay for removal I was not allowed to speak to the team that removes them I am trying to go through a program to buy a house but its stoping me so I asked them kindly if they would remove it
|
| 12/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Hello, I have a loan with Credit Acceptance. I have been making my payments mostly on time. I believe this year I have fallen behind 3 or 4 times. I am even on autopay as of XX/XX/2023. This company has been reporting me making late payments because I make agreements for a lesser amount of what is owed. This is not a late payment but a payment arrangement. I have tried calling and refutting this information but they say this is a valid status. I even tried making a dispute with XXXX and they did not change the status back. This has been happening for 3 years and doesn't make sense. Can someone look into this for me?
|
| 02/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have submitted multiple disputes to remove Credit Acceptance collection from my credit report for over a year. I totaled my car XX/XX/2021 and it was written off before Credit Acceptance bought my loan and added {$5300.00} to the original amount. Credit Acceptance continues to try to collect the debt from me for {$5300.00} and ithey keep reporting this going on 150 days. My original loan was for {$15000.00} and only after my lloan was sold did an extra XXXX was added. And I just saw the news article on your website that Credit Acceptance is being sued in NY because they are doing it to majority of their customers
|
| 10/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I Paid this account off on XX/XX/XXXXhe amount was XXXX my credit score was XXXX on XX/XX/XXXXonce my account was updated on XX/XX/XXXXMy score decreased to XXXX I reach out to XXXX XXXX and they stated I never missed a payment and they don't know why they did that I have included My XXXX account the first one as of today my score went down from XXXX minus XXXX points on my account you can see from XX/XX/ it was XXXX ) on XX/XX/XXXX and in XX/XX/XXXX THE RECORDING IS INCORRECT IF YOU MINUS XXXX FROM XXXX EXHIBIT XXXX PAGES YOU WILL SEE ITS WRONG SCORING SYSTEM XXXX THEY DECREASED MY CREDIT REPORT FOR NO REASON
|
| 04/24/2021 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
My vehicle got shut down after fixing the vehicle after having an impound in four years straight I was unable to pay car loan monthly payments because of in an out jobs Ive been working for the past five years trying to make ends meet when I got the car I thought I was gon na be able to afford it but I always ran into a financial issue that would not allow me too afford any car payment so ISo I continue to drive the vehicle until it was shut down hi caught multiple speeding tickets and my license got suspended because the cop said that my vehicle was unsafe so theres nothing that I can do to try to fix the situation
|
| 07/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
HERE IS A LIST OF ACCOUNTS AND INQUIRES THAT IS ON MY REPORT 1.TXXXX XXXX XXXX. IN THE AMOUNT OF $ XXXX DATE OPENED XXXX 2. CREDIT ACCEPTANCE CO . IN THE AMOUNT OF $ XXXX DATE OPENED XXXX 3.XXXX XXXX XXXX IN THE AMOUNT OF $ XXXX DATE OPENED XXXX LIST OF INQUIRES 1.XXXX XXXX 2.XXXX XXXX XXXX XXXX 4.XXXX XXXX 5.XXXX XXXX 6.XXXX XXXX XXXX XXXX XXXX 7.XXXX 8.XXXX XXXX 9.XXXX XXXX XXXX XXXX 10.XXXX 11.XXXX XXXX 12.XXXX XXXX XXXX XXXX 13.XXXX XXXX 14.XXXX XXXX XXXX 15.XXXX XXXX XXXX XXXXXXXX 17.CREDIT ACCEPTANCE 18.CXXXX XXXX 19.XXXX XXXX XXXX 20.XXXX 21.XXXX XXXX XXXX 22.XXXX XXXX XXXX XXXX 23.XXXX XXXX XXXX XXXX
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have sent several letters to the company Credit Acceptance as well as sent letters to the credit bureaus to have this inaccurate credit reporting stopped and corrected. I have talked with several representatives at Credit Acceptance and I was assured this will be corrected, and it still has not been corrected. I have been disputing this information for the past year and it has not been corrected as of yet. I have sent several letters on XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021. No response regarding this issue. Phones calls have been made as well. XX/XX/2021, XX/XX/2021, XX/XX/2021.
|
| 01/29/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Every time I am contacted by credit acceptance or call them. They use abusive debt collection practices. Demanding I make a payment immediately and then continue to ask why I am late. After, I have called and explained why several times. They refused to accept my card information until I tell them why I am late every time. I have asked them to stop using these tactics and they continue to refuse. This violated the fair debt collection practices laws. I have offered to pay them. Asked the rep. to please stop asking me every time she will not. Then refused to take my payment information. Making it a violation again.
|
| 05/22/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The auto house in my city was scamming people big time it was all over the news and I was one of the customers involved. I went in to purchase a car and they had just got a trade in. They immediately sold me the car without checking the car out. I was promised that if I found anything wrong to bring it to them to be fixed free of charge. After 2 weeks I tried to get them to start fixing some major problems such as no heat, XXXX converter clogged up, and more they failed to honor their word. The car barely ran and I let them take it back. I need them to remove that crap from my credit report it's really hurting me.
|
| 01/19/2024 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am requesting a copy ( dated ) of every communication that was sent via mail and email to me on the alleged debt.
I would like verify the validity of the this debt, any corresponding charges and ledger on this account. I would also like a copy of ALL documents related to the signed contract for this debt and any contract between the collector and the company who performed the repossession. These documents will need to be dated with the address to which they were sent.
This company has provided me nothing, filed lawsuit and pursed garnishment without providing me the opportunity to validate any of this debt.
|
| 04/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had a car accident in XXXX of 2018 that led my car being totaled. Credit acceptance knows of everything. They have my account as open when its supposed to be closed and sent out to collections. This is causing my account to constantly be dinged as 120 days past due. I have provided gap coverage from the contract I signed when getting the car. They didnt satisfy the loan so they have sent me through so much troubles to get this off my report. They have garnished my checks which is really a pain because I dont have it. They are fraudulent crooks. They have no reason having my account as an open installment still.
|
| 12/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I am making a complaint on this company because I have reached out to them several times to no avail. My first issue with this company is that they're reporting late payments to the credit bureau that do not make sense. They're stating that I was 30 days late 2 times, 60 days late 2 times, and 90 days late 12 times. This is incorrect information. I have asked for documents countless times. This is also incorrect reporting, how can I be 90 days late on something 12 times but not 30 or 60 days late 12 times. They're causing me XXXX XXXX XXXX with this incorrect information they are reporting to the credit bureaus.
|
| 03/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
In XXXX of XXXX I purchased a car from XXXX XXXXXXXX XXXX in XXXX, XXXX XXXX The car was a XXXX XXXX XXXX with approximately 40k miles on it. The transmission went out in the car while it was still under warranty. I was given a loaner car for 30 days and they neglected to fix the transmission and kept giving me the run around about the car. I was paying my car note to credit acceptance on time until XXXX even though I was without a vehicle. XXXX XXXX XXXX was shut down, I still had no car but was still expected to pay the note to credit acceptance. My car was not repossessed This is very damaging to my credit.
|
| 02/06/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
On XXXX XXXX I was in a horrible accident and my car was completely totaled. Since then my car insurance paid off their portion of the amount. Also working with XXXX insurance to pay the amount of the car off. Since than credit acceptance has continued to charge me the full monthly payment of XXXX $ for the past year. This includes hurting my credit score for over a year charging me for a car and a loan that should have been closed last year. I now have over a {$14000.00} balance. Ive tried to reach out to the company and have filed multiple complaints and havent heard back and I still continue to get charged.
|
| 07/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I filled Out An application Back In XXXX XXXX.
My Step dad also filled out an Application.
The car lot Man name XXXX, commutation to my That my credit were bad.
He told me that I did not get approve for the loan.
A week from that I got that loan denied letter in the mail.
Miss place my papers.
I have requested paper from the Company that said they can not prove me no papers.
Three Months ago I visit the car lot.
XXXX ask me why are the loan on your credit you did not get approve for that loan, Our Step dad got approve.
I need them to remove off my credit if they can not provide my denied loan letter.
|
| 09/28/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This account with credit acceptance Corp is inaccurate and completely reporting the wrong amounts 15 U.S. Code 1681i Paragraph 5 of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.
|
| 07/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a forthwith judgement with XXXX XXXX XXXXXXXX to pay the defaulted auto loan and have been paying to the law office on behalf of credit acceptance.
credit acceptance is not reporting the payment 's I am making every month and has not adjusted the balance owed as of today I filled out the dispute form from credit acceptance and they said its reporting accurately this was in XX/XX/2021 I have disputed with the bureau and they said it was verified and accurate I have a letter from XX/XX/XXXX from the lawyer office with a payment breakdown and balance that is inaccurate from what's on my credit reports.
|
| 02/05/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I noticed that I see Credit Acceptance on my credit report but I never encounter making a deal with them on a car. I recently received papers on being sued for a car that I never acknowledge that was mine. They provided a copy of the paperwork that was signed and my name was signed but I never had a car. I do n't understand what is going on. After receiving threatening calls ; I had to change my number because the harassment kept continuing after i told them that I did n't sign for a car. Since changing my number the calls have been coming again, but now they are using a " Blocked '' or " Private '' number.
|
| 03/01/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
Re : Complaint Against XXXX & Credit Acceptance Dear CFPB, I am writing to dispute the following information in my file. The items I dispute also are attachment copies of the report I received from Credit Acceptance.
XXXX is reporting inaccurate and incomplete payment history for last several years that I demand to be deleted from my credit report because the item furnished is false and unverified. I am requesting that the item be deleted.
Enclosed are copies of documents supporting my position. Please thoroughly and accurately reinvestigate this matter and delete the disputed item as soon as possible.
|
| 11/16/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Changes in terms mid-deal or after closing
|
|
Web |
|
|
On XX/XX/2020 I went to XXXX XXXX XXXX in XXXX, NH XXXX. On XX/XX/2020 I put down a deposit on a vehicle with a financing price of {$11000.00}. I returned on XX/XX/2020 to finalize the deal on the vehicle the sales person never explained any changes. I noticed the amount on my loan was higher then expected so I called company that made the loan ( Credit Acceptance ) they did not help. I then read through my contract and found that XXXX XXXX XXXX listed the vehicle at {$17000.00} that was not the price advertised. Also not the price I agreed. They also charged me for a XXXX insurance which I never recieved.
|
| 05/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I voluntarily Repoed the vehicle. The vehicle was repossessed in XX/XX/XXXX. I have called Credit Acceptance and they do not do anything for me. They told me after the car was sold in auction they were stop reporting on my credit. its been a few months now and they still keep reporting saying Im behind on my payments when the car was repossessed voluntarily. The balance continues to increase although I dont have the vehicle and they told me they would stop reporting. The company never sent me a letter or any statements whenever I would make my payments when I had the vehicle it was all made over the phone.
|
| 08/04/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Hello, I was a victim of identity theft, and my credit report has fraudulent accounts and inquiries due to this. I mailed a dispute to XXXX, XXXX and XXXX on XX/XX/XXXX. I included my driver license, social security card, proof of residence, identity theft report ( XXXX ) and XXXX letter. XXXX, XXXX and XXXX require this information to remove fraudulent items from your credit report. XXXX, XXXX and XXXX have failed to remove the following account Credit Acceptance Corporation opened XXXX of XXXX. I'm asking each aforementioned credit bureau to remove this fraudulent item from my credit report immediately.
|
| 06/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
On XX/XX/XXXX I bought a used XXXX XXXX XXXX from XXXX XXXX Auto for {$16000.00}. Credit Acceptance was the only lender I could get an approval from. I paid {$1000.00} down. When I looked at my account online, I noticedI was charged {$37000.00}. After looking through the papers the dealership rushed me through, I found that Credit Acceptance charged me {$17000.00} as a finance charge. The finance charge is more than the purchase price of the car. Credit Acceptance refuses to do anything. But if I am a day late their reps call me non-stop all day long. It is so bad I have my phone on silent at all times.
|
| 07/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
I currently disputed a Repossession on my credit reports with the three major reporting credit agencies, they have failed to provide veriable proof of the debt. My information was inside of a data breach and my information was breached and account was opened in my name. Please further investigate this matter because I am in the process of purchasing a home and this information is damaging my credit history. In accordance to the FCRA, I have the right to receive accurate information and anything that is not accurate or validated is a violation of my consumer rights. Please resolve issue thank you so much.
|
| 05/13/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
Ive bought a use car at XXXX auto at that time I was really needing a car for work they did sell for tax Id holders the interest was so high 23 % I financed for 6 years I already paid 3 always on time I call to refinance they dont do it because theyre only a loan company not a bank. Even for that i think they should come up with a solution for good payers but never did. Im trying to get better rates. Otherwise Im surrendering the car. The interest is so abusive. The car is a XXXX XXXX and I pay monthly {$550.00} dollars. For the type of car and the credit that I Have this car should cost me XXXX monthly.
|
| 04/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I asked the credit bureau to do an actually do a verification of everything on my credit report and they did everything and stated everything was accurate and I did a thorough research myself and found improper inaccuracy on my credit app, report. Even after they did a thorough research right. In accordance with the Fair Credit Reporting Act cXXXX Credit Acceptance Account # XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish a account without my written consent
|
| 01/29/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
Servicemember |
|
Credit acceptance illegally reports false information to your credit report.
They initially denied knowledge of my vehicle but upon first complaints via CFPB they all of a sudden had every detail about a car they failed to properly report to the credit bureaus. They have fake people calling posing as counsel, theyre still improperly reporting the status of our account despite the account legally needing to be dismissed or charge off status. we gave all military documentation and orders to further prove and yet theyre still sticking to the theatrical tactics on a 7 year old account Their latest charade
|
| 11/30/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
i am a member of the Military. I was suddenly XXXX XX/XX/XXXX and did not give me time to call all of my creditors, ... ..Credit Acceptance has reported me late from XX/XX/XXXX until XX/XX/XXXX ... ... I sent them a letter explaining what happened and they did nothing to correct the late payment history reporting ... this is absolute bullshit..i go out to serve our country during a pandemic and this company has the nerve to report all of those late payments and ruin my credit ... .my next step is a complaint to the state attorney general and even to speak to a consumer attorney if this is not corrected.
|
| 06/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
When i first talked to the dealership, i was mislead by the salesman about everything, from the payment to the interest rate and the price. He didnt go over any of the paperwork nor did he give me a copy of them. The vehicle was only worth {$1800.00}. Per book value but they charged me over {$6000.00} for it and it also had over XXXX XXXX miles on it. I have jad to replace multiple parts and now the engine is blown in it as well as transmission issues. I am on a small income and now cant afford to get it fixed. So now i have a vehicle that i have to pay for and cant even use or move. I need my vehicle.
|
| 05/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/XXXX I bought an used vehicle and the car dealer got me financed with Credit Acceptance Later when I checked on an auto loan calculator, I realized that I was being billed much more than the actual loan payments and the loan company wouldnt explain or show me why there was a large difference of money between the actual loan payment and my monthly payments. I struggled with them to straighten that out and I ended up surrendering the vehicle to them and let them take it back on XX/XX/XXXX. I read that there was a lawsuit against that loan company for overcharging customers and I was one of them.
|
| 08/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
As of recently I came to an agreement with the car company I had a loan with which in return my loan was squashed for a fee which ended up closing the account. Ive recently noticed that there are discrepancies from all three bureaus that reported on this account. There are inaccurate dates and balances alongside remarks that can potentially hinder my credit report. I sent letters out on the XXXX of XXXX disputing this account and noticed nothing was processed with all three bureaus. I will like to either have this account removed or to have the remarks updated to reflect positive. Please and thank you!
|
| 08/14/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
XX/XX/XXXX of 2022, a negotiable instrument was tendered in accordance with various XXXX XXXXXXXX XXXX for the complete amount of said claim in accord and satisfaction of said claim upon the redemption of the instrument which i signed without recourse and which this instrument was redeemed sometime end of XXXX or beginning of XXXX. ive sent previous negotiable instruments in the past as well, all of which were redeemed by company but with no assistance from company i was not able to verify the discharge of debt. following these events, my property was repossessed by said company without communication.
|
| 09/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Credit Acceptance Corp reported my payment 30 days late in the month of XXXX and XXXX although the payment was paid in XXXX and XXXX.
This inaccuracy in reporting is damaging the credibility with other lenders.
Credit Acceptance own internal reporting does not indicate that the payment is late, nor do they assess a late fee for the period in which they insist was delinquent.
They refuse to fix the issue by contacting the three main credit bureaus to report the error.
Credit Acceptance is a predatory lender that is taking advantage of individuals attempting to establish or rebuild their credit.
|
| 04/19/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Car lot took XXXX of my vehicles in on trade towards XXXX I was purchasing. We had discussed using Credit Acceptance to finance the balance but on the day of delivery, I paid off the balance in cash instead of financing. The car lot never listed my trade in on the contract but did list the cash down payment while still putting the loan into processing to receive that money as well. Now I am being billed for money that I did n't use or borrow. I am attaching a copy of the title that was released to me showing no security interests which would n't have been the case had I financed any money on this BMW.
|
| 11/19/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I recently saw a increase in phone calls from credit acceptance ( my car loan company ), they claimed my payment was not made, this have been set to auto pay since I have had this loan, last year this exact same time in XXXX I had the same issue. They claim is was my banking issue, I have never had anything before {$5000.00} in my account in 3 years, so I don't know why this happen same time and same month 2 years, now my credit have drop significant due to the issue even after paying it the next day, also my XXXX XXXX interesr rate is very high, they need to stop messing with people money and living
|
| 06/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
After reading there ( Privacy Notice ) .I never gave Credit Acceptance permission to report late payments only list credit acceptance for marketing Purpose for business growth. I have been violated of the law. Under 15 USC 1681b - permissible purpose of consumer reports, I have call them multiple times to fix the problem but I was told by XXXX XXXX that 15 usc and consumer law doesnt apply with them do to the state they are based out of.. The account I have with them are closed and paid by me. I was never late because I sign up for Direct deposit.. I sent letters and they keep getting ignored by them
|
| 12/26/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I have not found a XXXX XXXX for Credit Acceptance nor XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX requires the licensing and regulation of finance lenders and brokers making and brokering consumer and commercial loans, except as specified ; prohibits misrepresentations, fraudulent and deceptive acts in connection with making and brokering of loans ; and provides administrative, civil ( injunction and ancillary relief ) and criminal remedies for violations of the law.
Only active license Credit Acceptance have is out of state non in California state as required by law.
|
| 07/21/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
This car i voluntarily returned it back to credit acceptance and it was auction off and they are trying to charge me the interest due for 7 yrs. One the amount of car was flip on me .secound the car dealer XXXX XXXX switch the car amount on me next it was stolen and vandalism. Last it wasn't my car ..i tryed to settle for less amount because i m a parttime worker and i m getting a loan in amount of XXXX to pay off the car. I don't have XXXX .and i can not pay monthly fee .i just want to settle less then what i own .because its not my car its my son car so i just want to settle because its in my name
|
| 07/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2016, Credit Acceptance Corp add a derogatory mark on my credit report per XXXX XXXX. Upon, further research, this account was transferred/sold and I am no longer responsible for the account. Debtor 's creditor did not verify this collection. Also, there was NO written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anybody can send a bill and say its mines. According to the FCRA, CREDIT ACCEPTANCE CORP has violated my rights as a consumer and I'm requesting legal action to remove this account immediately.
|
| 01/17/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance offered me a horrible loan. This led to repossession of my car. They sent the repossession amount to a law office in XXXX, Ohio. Law office sent me paperwork allowing me to make payments on the loan. The day after I received the paperwork they started garnishing my wages before the date stated on the paperwork. Ive paid at least {$3000.00} off of the loan. This is not reflected on my credit report. Ive disputed the amount with XXXX. Credit Acceptance is reporting to XXXX that the amount on my credit report is accurate. This is not true and I have court documents stating otherwise.
|
| 11/17/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
In XXXX, 2017 I attempted to finance a vehicle from credit acceptance corporation. The dealership attempted to extort me for additional cash after the finance paperwork had been signed for credit acceptance. I never took delivery of the vehicle. I never had possession of the vehicle. I have never made a payment other than the down payment I was never refunded. The vehicle has never been registered in my name. There is no lien on the vehicle. I have tried to dispute the debt with the credit bureaus. I have tried to dispute it with credit acceptance directly. They havent sent the debt to collections.
|
| 04/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX changed my car loan agreement without my consent. Someone in their office forged my signature and changed the contract amount to get the car loan from Credit Acceptance who is now reporting on my credit report. I reached out to Credit Acceptance and they sent me documents with the a new payment amount and my forged signature for the new contract. I never agreed to the new contract or signed it. The original contract was signed by me on XX/XX/2019 for {$360.00}. They changed it on XX/XX/2019 and forged my signature on the new contract with the payment amount changed to {$390.00}
|
| 06/07/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
This complaint is for credit acceptance they over charged me an added a high interest as much as the car a XXXX XXXX XXXX XXXX an they are charging the same amount in interest they are being sued an under scrintiny with 43 other states I don't owe the amount they say I owe XXXXI purchased the car XXXX XXXX I told XXXX XXXX my credit was bad this company suckered them though when I called they were rude to me the reviews are terrible I'm not alone. I filed a complait with the Attorney general in Michigan also I need help they said I'll be done in XXXX paying for the car I might not be living then.
|
| 03/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Back in XX/XX/XXXX I lost my job due to the pandemic and was unable to pay my car note. When I called and spoke with representatives they told me I would be fine because they were implementing a program for COVID relief that would put a freeze on credit monitoring. The next month I got the hit on my credit still, My payment history prior was perfect! I even paid twice in advance its the only late payment on my report and is hindering me from being able to get things I deserve. Ive reached out to the company ceo with a goodwill letter and was simply told they dont remove late payments. Please help.
|
| 12/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I hate to be revisiting this issue but this a huge problem on your end that needs to be rendered immediately. You are reporting inaccurate information on my credit report. You are reporting late payments from XX/XX/2020 to XX/XX/2020. Not only did you not notify me of the late payment and the delinquency on my report which is required by LAW. You are also reporting inaccurate information which is a violation of 15 USC 1692 d ( 1 ) and a defamation of character. I have been making on time payments and this account needs to be updated to paid on time immediately or further action will have be taken.
|
| 04/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The federal law 15 USC 1605 ( a ) a finance charge is a " sum of all charges '' payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. So there should have no late payments to be reported on my credit report. I further remind you that you may be liable for your willful non-compliance. Be aware that I am making a final goodwill attempt to have you clear up this matter. I will seek damages from your company for violating my consumer rights under Fair Credit Reporting Act if permitted.
|
| 10/20/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I have been trying for the last 3 years to catch XXXX back car payments up, even doubling up on my payments every month but no matter how much I pay they keep adding charges on to it and I'm still falling behind and it's showing my payments are always late on my credit report. No one I've talk to has been able to help me. They say " well, it's going down '' ... .NO, it's going UP!! They were supposed to put those two payments at the end of my loan so I don't know what's going on or how to fix it. I can't pay no more than I'm paying now and I'm thinking of getting a lawyer to resolve this issue!
|
| 07/22/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I co-signed for this car for my dad and he got sick I tried to sell it but it had to much work that needed to be done to it so I called them and told them to come pick the car up. My dad passed away and it was costing more to keep the car I tried for months to sell it. they sold the car and it had a {$1200.00} balance but on my credit report it has {$4900.00}. balance on my credit report and its wrong and it needs to come off this account has been sold to 2 collection agencies. Every call get from them the price goes up every time they sell this account. i was told the car was sold in a auction
|
| 08/02/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I paid off a loan I had with Credit Acceptance over a month ago at the end XXXX. As of XX/XX/XXXX I still have not received the title or the {$40.00} refund for over payment. They claimed they sent it to me over 2 weeks ago along a check. Their response to my numerous calls was to keep waiting, which I did, even though I had already sold the car to someone else. I spoke with XXXX and she stated that I could pay for a duplicate title which I stated I didnt lose the title, they did, and should have to pay. There was no tracking number for what they allegedly sent. I need this to be resolved ASAP.
|
| 05/20/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
THE VEHICLE IN QUESTION WAS A LEMON TO START. IT NEEDED A MOTOR AND A TRANSMISSION WITHIN THE FIRST 6 MONTHS OF BEING SOLD. IT WAS A JOINT SIGNATURE WHICH I DISCHARGED TO MY HUSBAND DURING THE DIVORCE. I DON'T HAVE ANY CURRENT INFORMATION ON MY EX HUBAND. I HAVE BEEN SUED IN REGARDS TO THIS LEMON OF A TRUCK AND HAD MULTIPLE THREATS AND NOW THEY REFUSE TO TAKE IT OFF MY CREDIT REPORT AS WELL, IF I HAD KNOWN THE LEMON LAW AT THE TIME I WOULD HAVE FILED A LAWSUIT AGAINST THEM. I HAVE NOT WORKED IN OVER 3 YEARS DUE TO XXXX AND THEY REFUSE TO TRY TO ASSIST ME ON THIS DEBT THAT IS ALMOST 8 YEARS OLD.
|
| 11/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
15 UsC 1681 Section States I have the right to privacy 15 USC 1681 Section 604 A Section 2 it also states a consumer reporting agency can not furnish a account without my written instructions 15 US code 1681 A Definitions rules of construction Exclusions-Except as provided in a paragraph the term '' consumer report '' does not include any report containing information solely as to transactions or experiences between the consumer and the person making the report.
15 USC 1666B A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
|
| 09/14/2023 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX, Credit Acceptance and XXXXXXXX XXXX XXXXXXXX got a judgement against me for {$15000.00}. They never received funds, because I was not working to be able to afford them to take wages from me. The judgement disappeared until XXXX. They came after me for wage garnishment, and I believe they received a few {$15.00} payments from XXXX, even tho I wasn't making enough for them to take anything.
I left XXXX and went to XXXX at the end of XXXX. It's now XXXX and they are now just coming after me again. I am so over this zombie debt! Credit Acceptance is very predatory. They need to be stopped!
|
| 12/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I got a loan through credit acceptance corporation back in XXXX i fell into a hard ship then co vid 19 came i was totally out of work the company said i was eligible for covid relief i didnt have to pay instead they charged me anyway i spent several months give the car back because it was not a good car i was way over charged in XX/XX/XXXX the company came got the car back in their possession then the rates went threw the roof like XXXX dollars i cant afford that this has destroy my credit i cant get nothing approved im living in motels and renting rooms from friends i want this off my credit
|
| 08/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
There is an account listed on my credit report by Credit Acceptance Corp. It is listed as open when in fact it is closed. Furthermore this account is damaging my scores horrifically! They ( credit acceptance corp ) continue to report to the bureaus that this account is open and 120 days past due every month for years! That is not possible!!! - it is not open! It has been closed for years. If you look at the Monthly Payment there is no monthly payment because it is closed! This account has been marked late 120 days for the last few years and it's closed! this should not be on my report at all.
|
| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit Acceptance sent inaccurate information to credit bureaus. They reported account was closed and charged off. This inaccurate information also negatively affected my credit, to the point where I was denied an auto loan after a vehicle was totaled as a result of the adverse information which they reported to the bureaus. Which affected me by not being able to replace that vehicle. Credit Acceptance knows they are wrong, There are numerous consumer lawsuits, A class action suit settled recently against them. Truth in lending violations in my contract, as well as predatory lending tactics.
|
| 06/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
I Co signed for a loan with my cousin. She has not made payments. So it falls on me. I have ask Credit Acceptance to send me what I signed and what I owe 2 to 3 times. They have my updated and old address and have never sent me anything. It has been I've 6 months since I requested information. I was not present during the loan process so I never received paperwork. However upon request they have never sent written notice of debt or bill. By law they are suppose to do that. I want loan removed from my credit bc how do I know it's not being taking car of if they don't send proper documentation
|
| 04/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
XX/XX/XXXX a fraudlent document was made by XXXX XXXX XXXX XXXX XXXX XXXX XXXX mn and XXXX XXXX XXXX i XXXX XXXX XXXX am revoking my signauture so the contract is null and void money owed XXXX for finance amount and XXXX for credit charge and XXXX cash deposit and XXXX for service contract charge so the total cash price is XXXX plus XXXX for public officals total owed XXXX plus XXXX for debt discharge from CREDIT ACCEPTANCE fruadlent contract number XXXX on XX/XX/XXXX and my XXXX XXXX XXXX XXXX number # XXXX XXXX XXXX XXXX XXXX WAS TAKEN AND I WANT IT RETURNED IMMDEITLY.WITH OUT PREDUCIE.
|
| 05/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Pretaining to 15usc1681e Section b ( Accuracy of report ) it states that Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates Since my last complaint the company stated that there was in fact a change to the account but as shown what they are reporting is still inaccurate. You cant maintain maximum accuracy with incorrect items still being used therefore i am demanding this information to be removed from my credit profile immediately
|
| 11/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Im having trouble with XXXX I have 19 Fradulemt hard inquiry that dont belong to me. I have tried to file a dispute with XXXX about these fradulent inquiry but I never heard any thing back and I want them to be removed. I also see a couple of item that was removed show back up on my credit report and thats not right and I will like those to be removed because those are also fradulent those account are 1. XXXX XXXX 2. XXXX XXXX 3. XXXX XXXX XXXX And XXXX XXXX was removed and show back up on my credit report Im taking action and my own hand because inaccurate information is on my credit
|
| 06/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Credit Acceptance Corporation has recently started displaying an account status of late 120 days on my credit report. This is incorrect as the account was previously reported as a repossession & was previously charged off. I have never received any response to validation of debt requests nor any response to this issue. The account is too old to be reported on my credit report according to Texas state law. This is my final attempt to resolve the issue before filing suit according to FCRA & the Texas Fair Debt collection act. I do not acknowledge this debt as I have never received validation.
|
| 07/18/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
Credit Acceptance sent me a tax form stating the auto loan was forgiven and it was mandatory to file the form with my taxes. Now I am seeing the debt of the loan being re-aged and reappearing on my credit. Since the loan was cleared as a gift for the forgiveness of repayment it must be deleted from all credit bureaus reporting on my credit immediately and stop reporting it as re-aged. The loan was taken in 2014 and has been over 7 years of it reporting. Why is the loan still on my credit being re-aged? Other auto companies are running my credit and finding the repossession still reporting.
|
| 04/24/2022 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Credit Acceptance Corp sold me a used defected vehicle that had mechanical issues without providing me with accident or damage reports which is considered a Lemon according to Lemon Law. The vehicle transmission failed and was not drivable a few months after I purchased the vehicle and I also have an active lawsuit against Credit Acceptance Corp. They are re-aging the debt on my credit report and still attempting to collect debt and they updated the account as current on my credit report then flagged it as 150 days past due and send mail to my current address that they had no knowledge of.
|
| 02/26/2019 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
Servicemember |
|
At XXXX hours on XXXX XX/XX/2019, I called Credit Acceptance and spoke with XXXX. She made contact with XXXX. She turned the call over to XXXX and my counselor, XXXX XXXX and I tried to make a payment of {$100.00}. XXXX repeatedly ignored our request to take a payment of {$100.00} telling us that he needs {$250.00} down payment and payments of {$150.00} per month. My counselor explained that it was not in my budget to do so but he continued to threaten legal action. My counselor asked XXXX if he or anyone else could take my payment of {$100.00} and he said no. He would not take my payment.
|
| 03/06/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I was affected by fraudulent and deceptive practices.
1. I was charged for a maintenance warranty service, which was added to the sales price. This illegally over capped my interest rate..
2. The car dealer documented the wrong mileage on the service contract, causing the service plan to be void. No licensed mechanic would service the vehicle. Making repairs impossible.
3. I was charged excessive add-on fees.
Due to Credit Acceptance plethora of lawsuits for fraud and deceptive practice against their consumers. I am giving Credit Acceptance a chance to correct this critical situation.
|
| 12/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I purchased a used XXXX XXXX XXXX on XX/XX/XXXX. I financed the car with Credit Acceptance Corporation. I also purchased gap insurance. On XX/XX/XXXX the vehicle was involved in an accident. The accident was not my fault. The car was a total loss. The other drivers insurance company paid the balance of the car. The remaining balance was covered by gap insurance. But Credit Acceptance Corporation still shows the account as open. With a remaining balance, and late payments since XX/XX/XXXX.
The account is closed and should be remove from my credit report. With the 2 years of late payments.
|
| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
On the date of XX/XX/XXXX i sent out a dispute letter for Credit Acceptance Corp with the amount of {$6800.00}.
I sent off the 611 letter to XXXX that there was inaccurate information reported and i would like if they followed The Fair Credit Report and removed the item from my credit report On the date of XX/XX/XXXX XXXX sent out a dispute letter for Fair collections & outscoring for the amount of {$2300.00}.
I sent out the section 611 letter to the bureau expressing the inaccurate information that has been reported. i would also like if they removed this item from my credit report.
|
| 06/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
On XX/XX/XXXX, I leased a car XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) where the car was serviced before driving off the lot.
Unfortunately, the car has not performed well because the car requires a new engine after a month and a half of ownership. I am disappointed because after I contacted management in regards to the problems I faced, I was turned away because of assumption of negligence in filling fluids. I purchased an extended warranty but the warranty company wants me to pay for the tear down of the engine to see if they may cover it. I believe I was sold a lemon.
|
| 02/17/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My name is XXXX XXXX XXXX and I am not swayed that XXXX has investigated this account properly. Their investigation about this account was totally incorrect. I am not seeing this account to any of the other credit bureaus which were so odd. I believed they have not reached out to the furnisher to validate. Therefore, I have sent out a couple of written complaints to raise this concern but other than the credit report I have, I have never heard any feedback from both XXXX and the creditor. Make sure to explain the outcome of your investigation about this account with XXXX XXXX XXXX XXXX.
|
| 08/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My credit reports that I made two late payments in the month of XXXX & XXXX off 2020. Ive never paid my car note 30 days late. Ive continually made my monthly payments before 30 days. Credit Acceptance is reporting that I made two 30 day late payments which is false. I have documentation that I never missed a Payment, I notified them of this error 5 times and I also mailed a certified letter requesting such request. This error on my credit report has cause me serious credit issues, I was in the process of purchasing a home and now I ca one cause of this. I am not happy with this company
|
| 03/04/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I disputed this alleged debt on XX/XX/2020 by certified mail return receipt Credit Acceptance had 30 days to respond to my dispute letter and report this alleged account to the Credit Bureau 's as a disputed debt by XX/XX/XXXX, XXXX Credit Acceptance has Failed to do both. Credit Acceptance has Fail to respond to my dispute within 30 days validating this alleged debt, Credit Acceptance has failed to report this alleged debt to the Credit Bureau 's as a disputed debt ( Violation of FCRA 623 ), as of today I haven't heard from Credit Acceptance or did they mark my credit report disputed.
|
| 11/02/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Repossession
- Deficiency balance after repossession
|
|
Web |
|
|
I bought a XXXX XXXX XXXX for XXXX after everything included it came to XXXX. I gave a XXXX down payment. They did not work with me. I got behind due to COVID they still were piling interest charges and late fees. I voluntarily surrender the car now they are trying to get XXXX dollars out of me. Taking me to court and saying I also need to pay the court cost and fees. After I surrendered the car they still kept charging me until it was sold. They are now in a current lawsuit against them because of their corruptive behavior. I know I'm not the only one fighting this with these people.
|
| 02/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I've experienced some rough patches in life that were very difficult to handle due to some some personal issues. I have always tried my best to get every single payment in on time, however there were a few times in the past that I was late. Ever since then, I have been a great customer and have even paid early a few times. With the exception of those few late payments, my track record for paying on time has been great. However, the few times that I was late shows up on my credit report and this can make it extremely hard to qualify for a mortgage, auto loan, etc. as I'm sure you know.
|
| 01/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I reached out to XXXX and XXXX several times via certified mail, with proof, that the Credit Acceptance account on my credit report was reporting inaccurate information ( last payment, past due balance, late payment time ). Nothing was done and they kept claiming the information was accurate.
Date of last reported is later on XXXX than XXXX. Yet, the past due is lower, " date of last payment '' is wrong, Additionally, the State of New Jersey asked these type of lenders to waive late fees, defer and skip payments, as well as delaying delinquency notices. Credit Acceptance refused.
|
| 08/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am sending another complaint because this account still shows as open and states it has been charged off 37 times on my credit report. I am attaching a picture of my XXXX credit report versus my XXXX credit report. In XXXX the account was closed and held a less amount. In XXXX the charged off account shows as open with a higher amount. It is also now reporting as late payments when before it was showing an N for negative. You are not supposed to reopen a charged off account. You also should not be showing my payments as late because I have not made a payment to you all since XXXX.
|
| 04/29/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit Acceptance repossessed my Sisters vehicle back i. XXXX they took it for a week Im her co-signer in the loan because the vehicle was repoed they reported it on my credit i lost 97 points my sister has had the vehicle for almost 2 months again and they are still reposting the vehicle being repossessed and the account closed when in fact its been opened since XXXX and payments have been on time please fix this, as Im not the primary account holder one i have my own vehicle loan which Ive never missed a payment in or been late i want this rectified and my credit fixed!
Thank you
|
| 09/03/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I was overcharged for a used XXXX XXXX XXXX that was financed through Credit Acceptance Corporation XX/XX/XXXX. The price of the vehicle was initially XXXX but changed to XXXX when the vehicle was purchased. I never received a bill of sale from the dealer XXXX XXXX. Also I am paying XXXX bi weekly and my credit report is still showing late payments. I was out of work from XX/XX/XXXX through XX/XX/XXXX and credit acceptance would not let me defer a payment. Instead they put me on a payment plan and Im paying close to XXXX per month but its still reporting as late on my credit report.
|
| 04/05/2018 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I get repeat calls and voice mails from credit acceptance, I defaulted on a loan and they have had two repossession companies call about the vehicle and were told by me to come and get the vehicle on both occasions, no one ever showed up, now credit acceptance will not stop calling me very several different 8 different phone numbers, I know its them because most of the time they leave a recorded message stating who they are, I get 10- 15 calls and voicemails a day 7 days a week from them, Its a little rediculous, especially after not picking up the vehicle on two different occasions
|
| 12/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
On XX/XX/2019 I sent a letter to credit acceptance via certified mail to verify that what they were reporting on my credit report was accurate. Credit acceptance had supposedly already verified to the credit reporting agencies that it was was reporting accurate information despite me showing them several inaccuracies. The letter was delivered to credit acceptance and they ignored it. I doubt they investigated anything. According to the FCRA section 623 they only have 30 days to get the results back to the consumer. It's been closer to 45 days with no contact from credit acceptance.
|
| 06/16/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
In XX/XX/2020 I purchased a vehicle after barely reaching a XXXX credit score for the first time in my life. The loan company, credit Acceptance Corp., said the payments I could afford but that was the farthest from the truth. When they put in the papers to sue me I answered with the fact I knew that gave me a loan I couldn't afford and as an admission of guilt in my eyes automatically offered me 80 % off. They have been sued all over thus country for doing exactly what I claim they did at the time. Even if I could pay it off the damage there done to my credit may never be fixable
|
| 04/22/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I received my credit file and noticed credit acceptance had been reporting negative payments to all CREDIT REPORTING AGENCIES which makes them in violation of 15 USC 1605. I've sent them over a letter VIA certified mail on XXXX XXXX tracking number being ( XXXX XXXX ) which had been picked up by their company on XXXX XXXX. Ive asked company to stop reporting and correct all inaccurate late payments and to update the balance to XXXX $ being that the account had already been paid. This account is preventing me from achieving future goals due to lenders looking at account as negativ
|
| 11/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am not an attorney or third party rep. I had some issues with my income being affected by theCOVID-19PANDEMIC SHUTDOWN. I was under the 1 CARES Act, Pub. L. 116-136, section4021, codified at FCRA section 623 ( a ) ( 1 ) ( F ) ( i ) ( I ), 15 U.S.C.1681s- 2 ( a ) ( 1 ) ( F ) ( i ) ( I ). I am questing some accommodations so I care to protect the integrity of my credit file.
CREDIT ACCEPTANCE CORPORATION # XXXX account is reporting 30,60 DAYS LATE since requested assistance due to the pandemic. I am buying a Home this month and these errors are definitely holding back my process.
|
| 08/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
review these accounts, which appear on my credit report, do not belong to me.
Identity Theft CREDIT ACCEPTANCE CORP Account Number : XXXX This is not mine.
2. Identity Theft XXXX Account Number : XXXX This is not mine.
3. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
4. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
7. Identity Theft XXXX XXXXXXXX XXXX Account Number : XXXX This is not mine.
|
| 01/08/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I XXXX XXXX entered into a consumer credit transaction with Credit Acceptance and XXXX XXXX. These two organizations used deceptive and manipulative acts to coerce me into signing a auto contract. The two companies did not disclose my right to rescind. This transaction included a Finance Charge which is the sum of all charges according to the Truth in Lending Act. I was manipulated into paying cash as a down payment and making monthly payments for a vehicle. Violation of the Truth in Lending Act holds XXXX XXXX and Credit Acceptance criminally and civilly liable for noncompliance.
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/, Two XXXX transactions of {$1100.00}, Ref. # XXXX and {$1000.00} Ref # XXXX. Agent sent transactions to wrong vendor. Cash money transfers were supposed to go XXXX XXXX XXXX instead the transactions went to Credit Acceptance. I have contacted Customer Service at XXXX repeatedly by phone and email. I have contacted Credit Acceptances Customer Service. Transactions were made for a car payment. Since XXXX did not receive payment my vehicle has been repossessed. I have requested a refund from XXXX. I have contacted Credit Acceptance no Resolution. I am requesting my refund.
|
| 07/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Unauthorized/unsolicited Hard Inquiries from XXXX Credit Report XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX XXXX CREDIT ACCEPT CORP/CAC XXXX XXXX XX/XX/XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 12/30/2022 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
XXXX my mom took over an agreement of {$100.00} to keep my car from going to repo, to include thats also over the reason has been negatively affecting my credit. I was XXXX I have documentation upon release. No third party without consent from the leaser should have made proceeded due to non communication, no understanding, no break down of what only a payment of {$100.00} when the agreement was {$410.00} monthly so all charges was a build up. XXXX is the passed due balance which is negatively affecting my credit. How can I go about any progression for this? Thank you, XXXX XXXX
|
| 09/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Company explaining amount owed
|
|
Web |
|
|
I obtained financing twice with credit acceptance company last one was XX/XX/XXXX and got a XXXX XXXX XXXX, prior one was a XXXX XXXX. My XXXX was repossessed 4 times with fees added each time to get vehicle back. My XXXX has been repossessed about 6 times. I have paid {$28000.00} on my XXXX and it has been repossessed again and there is still a balance of {$16000.00} and now I am unable to get my car back without paying that amount in full. I have been told they will auction my vehicle and I will be responsible for the difference. I was unaware there was a class action suit.
|
| 08/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureaus and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved.
|
| 05/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On or about XX/XX/2019, I purchased a used vehicle that was financed through Credit Acceptance. The vehicle was repossessed by Credit Acceptance during the COVID-19 National Disaster at which time I lost employment because of the World Wide Lockdown that affected my ability to pay anyone. I am a survivor of several positive COVID-19 test results. Credit Acceptance has failed to comply with UCC 9.506 as well as State XXXX and XXXX statutes. Credit Acceptance has filed a Civil lawsuit against me and continues to report inaccurate information to the Consumer Reporting Agencies.
|
| 09/05/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The account that credit acceptance is reporting is identified as a ''repossession, yet they continue to report late payments. Since the vehicle is no longer in my possession, it would be impossible for me to default on payments after the fact. I have the right to an accurate credit file and discrepancies like this are unacceptable. Please immediately remove this account in its entirety from my credit file. A monthly payment should not exist after a repossession has occurred. They report the account later every month. I no longer have the car. They sold the car at an auction.
|
| 05/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I purchased a 2016 about 2 to 3 years ago and still paying a high monthly payment with a high balance. If I can continue to pay, i would have paid for this used car twice due to high interest rate. This is very unfair and needs to be stopped. When I purchsed the car it had about XXXX miles and i was in a Chapter XXXX and was not to exceed XXXX dollars. They sold me the car for abouyXXXX and added XXXX in interest. This is so very unfair. I have been struggling to pay XXXX monthly for the last several years and I have fallen behind due to lack of work and a lack of finances.
|
| 01/17/2019 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
The company called credit Acceptance I have requested in writing to receive documentation to verify this debt and also a deficiency document that shows what I supposedly owe I send this letter certified mail which they received on XX/XX/18 they havent responded and has been more than thirty days the company has sent back a generic faq sheet about how they share information I also sent in all my identifying information have not received a response yet currently reporting on my credit report as owing XXXX dollars I would like to see the documentation that is backing this claim
|
| 05/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
hello good morning I am making a report of this car diler XXXX XXXX XXXX I buy this vehicle when they did not have to sell it because i make investigation it is a car that has been repossessed, and I had I almost turned in this car with my daughter we could have killed ourselves by the freaway, since my daughter was nervous because of the accident whenever we go in my car husband she is frightened by any noise the car makes, in the first month it broke down and they do not give me any solution, the diler lied to me, and neither the bank, nor the guarantee give me a solution
|
| 09/07/2019 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I sent in information to Credit Acceptance. I have never opened an account with them. Someone stole my identity and they used my personal information to open a account. I never had a vehicle with Credit Acceptance. Whoever did opened an account and used my info to get it. i don't have any idea on how this happened. I have had multiple accounts opened in my name and I have never had a vehicle with Credit Acceptance. I am XXXX and don't have any money to pay this company for a that I never knew about nor owned. Someone posed as me and got a account opened with my information.
|
| 08/07/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was discharged in bankruptcy
|
|
Web |
|
|
TO WHOM IT MAY CONCERN-THIS ACCOUNTIS REPORTING AS OPEN AND PAST DUE THAT WAS INCLUDED IN MY CHAPTER XXXX CASE # XXXX. I HAVE MADE MANY ATTEMPTS TO THE COLLECTIONS AGENCIES TO CORRECT THIS INFORMATION WITH NO SUCCESS. THESE ACCOUNTS HAVE ALSO BEEN SOLD TO NEW COLLECTION AGENCIES THAT ARE REPORTING THESE ACCOUNTS AS NEW ACCOUNTS, WHICH I UNDERSTAND TO BE ILLEGAL PRACTICES AND HINDERING BY ABILITY IN REHABILITATING MY CREDIT AND MY PROTECTION UNDER THE CHAPTER XXXX BANKRUPTCY LAWS.
ATTACHED YOU WILL FIND A COPY OF MY CREDIT REPORT AND CHAPETER XXXX PAY SCHEDULE OF CREDITORS
|
| 06/23/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
hello and i would like to say i had a car loan with credit acceptance from XX/XX/XXXX until XX/XX/XXXX. and yes my car was repo during that time and I had to pay extra fees. I did try to get my payments lowered but they would not work with me at all. My vehicle is XXXX XXXX XXXX. I just paid my vehicle off XX/XX/XXXX. I one point I had to get a second job to catch my payments up. I paid XXXX, XXXX for a XXXX car. It took me 6 years to pay off. My car got repo in XXXX once im thinking XXXX. that amount of money was and is to much for used vehicle. With a six year contract.
|
| 10/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My car was totaled in XXXX. The insurance company contacted Credit Acceptance corporation to get payoff so they could send the payment for the balance of the car. XXXX XXXX sent payment to Credit Acceptance. The car was paid off but Credit Acceptance continues to report negative information on my credit report. I have called them to ask them to update the report and they told me they don't handle the credit reporting. As of today 's date the information is still inaccurate and the balance is inaccurate. I had Gap insurance to cover the balance but they will not update it.
|
| 08/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I made the final settlement payment on this account in XXXX. The payment cleared my bank account of XXXX on XX/XX/XXXX. I have since contacted Credit Acceptance corporation 3 times regarding this matter. I have submitted disputes to each credit bureau. As of XX/XX/XXXX when my most recent dispute was resolved and the account was reported to the credit bureaus the account is stilll showing as open and delinquent. Each contact I have made I have just been told to submit a dispute ... this is clearly not working as they are still reporting the account as open and delinquent.
|
| 03/24/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
This truck I purchased this truck from XXXX XXXX through credit acceptance it had horrible significant damages prior and that never discussed about when I clearly asked about trucks car fax and any prior damages or work done. I cash put down technically is way more than the value of the truck. They truck is dangerously possibly unfixable. They sold me the truck with an extravagantly large crack along the entire frame. The crack was covered by paint and covered by a half done fast weld. This truck could have hurt me and my family significantly. Should have never been sold
|
| 08/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a loan with CREDIT ACCEPTANCE CORP. I have always made my payments on time yet there was a 30-days late state. Another thing, this was an illegal repossession followed by illegally reporting on my credit report ; this should have been investigated and corrected immediately. I tried contacting the XXXX XXXX XXXX with no successful resolution. There was definitely an error on their part. Investigate thoroughly and please update for 100 % accuracy. You are condoning illegal behavior and the bureau is willfully in violation of FCRA. REMOVE FROM MY REPORT IMMEDIATELY.
|
| 06/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The company Credit Acceptance Corporation charged off my account in XXXX of XXXX and reported it as a charge off/ collection for 4 years. Then in XXXX of XXXX started reporting it again monthly as an open account thats 180 days late every month since then. Theyre doing just to keep my credit score suppressed which is illegal. The account was closed and had no activity, payments, anything. It shouldnt have been reported as an open account after it was closed. I have since settled this debt with the company and want the deragotory information removed from my credit report.
|
| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
On approximately XX/XX/XXXX my identity was stolen and used to purchase a XXXX XXXX XXXX by XXXX XXXX XXXX and someone else from XXXX XXXX and Credit Acceptance. The account now shows up on my credit reports and is inaccurate. After {$1200.00} was taken from my XXXX XXXX XXXX Account I opened a investigation and after my bank investigation with XXXX XXXX they found that the money was fraudulently taken from my account by XXXX XXXX XXXX and a unknown person and the {$1200.00} was credited bank to my account. I have done showing that transaction as well as a police report.
|
| 12/02/2020 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
Servicemember |
|
Credit Acceptance went to court in XX/XX/XXXX and won a default judgement against me for a loan that should have been covered by my insurance and GAP insurance. The vehicle was totaled in XX/XX/XXXX. When I had originally signed for the loan, I know I signed for GAP insurance and the vehicle was also sold to me with a recall on it. I had to wait over 2 weeks while the faulty timing chain was replaced. Credit Acceptance is still reporting to the credit agencies it is over 90 days late. They have no email for correspondence. They do not answer the phone when I try to call.
|
| 10/28/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Did a voluntary repossession on the XXXX XXXX XXXX in XXXX of XXXX to Credit Acceptance. Vehicle was purchased on XXXX & XXXX from XXXX but upon return to the states it had mechanical issues. The purchased vehicle 's warranty was not honored for repairs. The vehicle was voluntary repossessed and told the company it could be picked up from XXXX of XXXX, AL. I don't if storing the vehicle from XXXX XXXX XXXX because I wasn't in the states. I have not seen the vehicle since XXXX of XXXX. I told Credit Acceptance, i could not afford the loan and repairs as a XXXX veteran.
|
| 05/18/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
Servicemember |
|
My name is XXXX XXXX my account number with Credit Acceptance is XXXX Credit acceptance executed an illegal repo on my XXXX XXXX. My husband is currently XXXX in XXXX. Credit acceptance violated the SCRA I notified credit acceptance of our military status. I also provided documentation regarding my identity theft. The identity theft was do devastating, that XXXX XXXX XXXX had to get involved to help me establish a new identity. I need my car back immediately this has caused further financial strain. Unfortunately i have been unable to go to work due to the repossession.
|
| 11/23/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have been a satisfied customer with Credit Acceptance at XXXX XXXX XXXX XXXX, MI. Ive always considered it a priority to make all my payments on time. Unfortunately, I fell short of my own standards earlier this year due to XXXX. I lost my job & burnt through my savings on bills. Then recently Hurricane Ida destroyed my home & that was another loss, since I been trying to get approved for a mortgage but being denied due to my credit score. I was over a month late with a payment ( XXXX ) resulting in a late payment on my credit reports & negatively affecting my scores.
|
| 09/29/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I would like to file a complaint against Credit Acceptance. Their collection practices are unfair, and feel like bullying. I am 3 days late ( due to hospital stay and the way payday fell ). It is XXXX XXXX. and they have already called me 7 times. I realize I am high risk or I would not have had to use this company, but I do not feel they should call more than once or maximum twice a day. The reps are very invasive, wanting to know how much your check was and why it was short. Please advise what I can do. I am to the point of wanting to find a lawyer if they don't stop.
|
| 08/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I went to this XXXXXXXX XXXX in XXXX ky and signed a credit application thru credit acceptance got approved with XXXX I paid a down payment of XXXX plus gap protection of XXXX and the loan company let the car lot change my price and forged my signature and my husband signature and they know that hes lying and they will not fix this and they are going along with him and the loan company said they dont even ask for down payments nor gap XXXX XXXX XXXXXXXX ran off with my money and vehicle and XXXX XXXX said they was going to fix my vehicle before and havent done anything
|
| 06/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I have a vehicle back in 2018 in my name that the payments was backed up from my understanding the car was repossessed an sold at auction it been reporting on my credit report ever since an I no longer have the vehicle because of repossession an by it being reported late every month it been nothing but a major set back it was financed thought Credit acceptance I think its all fair that we get this problem corrected this been a major set back in my life.Thank you so so much my ex wife was trying to destroy my life now this catching up to me after all these years please.
|
| 01/14/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I received an complaint regarding a disputed debt on my credit report. After the account was unable to be verified it was removed from my credit report. The company Credit Acceptance then filed a complaint suing me for this account. I received a copied contract with an electrotonic signature as verification from their lawyer firm XXXX XXXX XXXX XXXX XXXX XXXX. This very same contract was sent to my father claiming him to owe the same debt with the same electronic signature. I advised the lawyer firm of this inaccuracy to then receive papers in the mail for a judgement.
|
| 09/24/2023 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I had received a letter from XXXX XXXX and have been trying to contact them for a month now via email, phone and mail and request this information every attempt of contact, they have not gotten back to me but according to my mother call her excessively and disclosed information, Im not sure if that is true or not but what I do know to be true is I have been trying to come to an agreement and they are refusing. I understand XXXX XXXX is a receivership company meaning after failure for people to comply they can freeze bank accounts, however I have been trying to comply.
|
| 09/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
Me and my wife are being over priced by credit acceptance. We had our car since XXXX. When we look at our credit acceptance portal we noticed our remaining balance is completely different than what's on credit reports nearly XXXX dollars. We truly believe they are not reporting correct balances to credit viewers. We are also individuals who pay them XXXX dollars each month and never was late for payments. Something about our contract was wrong or not known to us. Our vehicle is a XXXX XXXX XXXX. We have so far paid XXXX dollars but have XXXX dollars remaining balance.
|
| 11/15/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX, I got a XXXX XXXX XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX. I paid dealer {$1500.00} and trade in {$100.00} for my XXXX XXXX XXXX. I contacted dealer twice and asked them why they overcharged me approxiamately {$1300.00} over the XXXX XXXX XXXX XX/XX/XXXX to XX/XX/XXXX Typical Listing Price Breakdown sheet from the dealer. XXXX Typical Listing Price Value is {$6600.00}.
Dealer charged me {$7900.00}. This is dealer fraud. I want my money back. Dealer stole my down payment of {$1500.00}. The dealer overcharged me for this used car.
|
| 07/11/2018 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I am filing a complaint the let the cfpb know credit acceptance talked to a third party about my debt they bought from XXXX XXXX XXXX. They had no right to give the repo company my private information and come on my personal property and steal my vehicle. They did not have a court order with an affidavit attached giving them the legal rights to steal my vehicle and enter my property. If they take or threaten to take any nonjudicial action ( without a court order ) to repossess property when there is no present right to possession of the property they is in violation.
|
| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Please see the attached letter regarding the account that is not mine due to identity theft. I have filed all of the necessary forms including the FTC online form and affidavit. This is all equivalent to a police report as well. This is my second request to you to remove these fraudulent accounts from all three of the credit bureaus before I take legal action. Send the validation of these accounts as well with your response back to this complaint. I want the account name, account balance, past due amount, and date of last activity verified and provided to me as well.
|
| 11/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Since XXXX of this year I have been going back and forth with credit acceptance about a XXXX XXXX car that I co-signed for my daughter which can not make the payments due to being incarcerated. The car had been in the pound since XXXX racking up to XXXX and still has not picked up the car but keeps putting all this interest on with the car sitting at the pound I call every day and ask for a suo and they say one will call me back and none had called me yet. They have not went and picked up there car but they call me 3 times a day for a payment. What do I do from here?
|
| 10/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I was a co-signer on the loan. This car was for my niece. She had an accident and did not want the car and stopped making the payments. I had no idea any of this happened until the company started calling me. My sister contacted the company and told them to come get the car. They did not go get it. My stepfather took the car back to the dealer and they would not take it. The dealer is now out of business and the car has been in the same spot since.
It has been almost 4 years and this is still on my credit report and is the ONLY thing blocking me from buying a house.
|
| 06/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I returned the car XX/XX/XXXX to the dealership due to them not having the title to the car. XX/XX/XXXX credit acceptance closed the account. XX/XX/XXXX credit acceptance sent a letter stating they would Closed my account Requested that each credit bureau delete their trade line from my account. My accounts number is XXXX. I disputed the account with XXXX on XX/XX/XXXX which showing the account as open. On XX/XX/XXXX credit acceptance responded and said that the information was accurate and my account was open. Which is false. My XXXX dispute report number is XXXX.
|
| 03/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I have been disputing credit acceptance since the beginning of this year... during the time my loan was assessed covid hit my family and I really bad.. resulting in not only multiple moving to different address but I notified them and called .... I never gotten a bill from them. what's even worse the car got totaled out. they didn't repo the car they just had it at a body repair shop. I never gotten any correspondence nor do I know what happened to the car. I want my name and record deleted from this loan. Like I said I tried myself numerous times with no end result
|
| 01/18/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
I try to apply for a loan through Credit Acceptance through XXXX XXXX XXXX in XXXX PA I'm trying to own Virtues Of All XXXX XXXX XXXX through credit exception got denied trying to purchase a cartoon XXXX forwarding and XXXX got the nine got them you tried to apply for XXXX XXXX XXXX got the nine any new places here in XXXX PA the XXXX XXXX XXXX and purchasing a vehicle all because of XXXX XXXX XXXX XXXX XXXX and some more and some other more with my real to talk to someone over the phone about it XXXX XXXX denied me of a XXXX XXXX XXXX or XXXX XXXX a XXXX XXXX
|
| 12/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
these inquiries are unauthorized and they are not related to any transaction by me According to the 15 usc 1681 law there should not be any damages in my report its defamation to my character these are all the inquiries on my report Credit acceptance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 12/16/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I sent out certified copy of my complaint to resend the contract to the CEO of the lending company on XX/XX/2022. I declared there was a problem, with the contract that was given to me the car lot that was associated with the loan that was given to me has officially closed down. There was a lot of fraudulent acts within that contract, and I reset out certified copies of a complaint again on Thursday XX/XX/2022 to the CFO and see COO of the loan company. I am expecting some type of mediation and the return of all the money that I had put into the loan return to me.
|
| 09/22/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
keep receiving mail fro, attorney office re debt from at least 9 or 10 yrs ago original debtor was Credit acceptance corp for a XXXX XXXX XXXX that was repo and sold at auction. The creditor filed a claim in XXXX county civil court and my salary was garnished. I went to court and had the interest vacated and the account was settled and removed from my credit report per the decision of the judge. This took place in XXXX when i started working for XXXX XXXX. i have repeatedly faxed the law office my response and the get more letters saying i have 30 days to respond.
|
| 02/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
N/a There are car places that sell u lemons an double charge u also after they reposes the car which is all they want they turn a round an an charge you on your credit which is very unfair also there are so many inquiries that I have not made an they are still on my file which has been demanded to be clear and that should be removed ASAP as if form of payment if payments was due they would want it diligently when my file has been in identify theft since the breach 2016 I have not inquired about anything nor should I be in XXXX XXXX which is all not for the people
|
| 07/26/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
My XXXX XXXX XXXX engine quite. When I contacted credit acceptance because it was supposed to be still under warranty so I was told to take it to the XXXX store and was informed that it was not cover under warranty. Credit acceptance repo my car and told me that they would hold a private auction to sale my car and will refund me the balance but instead they added it to my credit and the remaining balance. I have paid over 9,000 dollars credit acceptance made false advertisement and broke my contract by saying I had a 5 year warranty when the warranty was expired.
|
| 12/22/2018 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
i was called by a person who passed herself off to be a medical person or close relative that my wife thought she was. than the woman wouldn't give her or me any information until i said who i was. she than said the information was being recorded. she stated that i owed XXXX and that it was in collections. i told her i don't owe that much and that the bankruptcy trustee paid them XXXX she refused to accept the amount i said i would try to pay and she refused to listen to me and said something like she didn't half too. she told me to have a blessed day and hung up.
|
| 03/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American, Servicemember |
|
Credit Acceptance Corporation has notated on my credit report that it was a Repossession/Foreclosure. That information is incorrect I never had a Foreclosure I never own any property. However, if I was to use my GI Bill and to purchase a home the word Florclosure could prevent me from purchasing a home. As a matter of fact, it is preventing me from purchasing a home.
I would like Credit Acceptance Corp to remove the word Florclosure from my credit report because it's misleading it seems like I could have had a Foreclosure when I had a repossession.
Thank you.
|
| 09/06/2020 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was in a car accident in XXXX XX/XX/XXXX.
I had paid monthly payments on time. I had paid about {$8000.00} or more before the accident to Credit Acceptance Corp XXXX XXXX XXXX.
They sent it over to attorneys XXXX XXXX XXXX. The insurance company said they paid the car off.
The adjuster XXXX XXXX XXXX XXXX ext # XXXX Clm # XXXX.
I won't this off my credit report because they saying I still owe a little over {$3000.00}. I'm on XXXX. I've never not paid a car off. The adjuster lied and got over. I only got {$1200.00} n the passenger got XXXX. We both was hurt.
|
| 08/05/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I'm trying to get my credit in better standing XXXX collection and credit acceptance are no supposed to be on my credit. The hard inquiries should off I discovered i have XXXX. I just wan na pit the debt i do owe into one consolidated payments to make payments on them off. Im raising all four of my grandkids and i have 3 daughters living at home. I enrolled into online school.want to show my kids its never to late. If i was to leave this world I a single mother of 4 daughters 3 live ay home and im raising my older daughter 's four kids. I trying to be all i can.
|
| 08/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I was in a car accident and my car had been totaled. I was in need of a car that same weekend for work because I travel and have to carry equipment. Nothing was really explained as to why it was charged, it was simply here 's the fee with no explanation behind it. I was under a lot of stress just trying to get a car because of how quickly I was going to need it for work. Because of the distress that I was under I was not able to ask any of the proper questions and they had the ability to charge me any sort of Financial Charge without me being able to question it.
|
| 05/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
The account is closed and paid off by settlement meaning no more inquiries should be popping up on my credit report it was paid off months ago. I was in a terrible car accident and the insurance and financial company didnt want to do anything about even the few lawyers I talked to said these are the worst companies to do business with as they always try to get out of paying any money towards accidents. Now they keep putting out inquiries to the credit bureau, now messing up my credit score that Ive been in the process of fixing so that Ill be able to buy a home.
|
| 04/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
CREDIT ACCEPTANCE CORP is reporting a car repossessed and late even after the vehicle was totaled this is a violation of the FCRA. They reported the account late every month for years, but this is inaccurate the car was never repossessed it was totaled in 2020.
I'll sue under the FCRA sections US Court of Appeals Ninth Circuit, No 00- 15946, NELSON vs. CHASE Manhattan for Defamation and financial injury. Because " CREDIT ACCEPTANCE CORP '' at this point is purposely reporting information to the credit bureaus inaccurately which goes against the FCRA and FDCPA.
|
| 02/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
These accounts XXXX # XXXX, XXXX # XXXX, XXXX # XXXX are not mine. I have made phone calls to the bureaus and listed companies to have them removed. I have been given the runaround and after some research I am here to get what is owed to me. No documents of any kind can show that I am responsible for listed accounts. No validation can be made unless validated by me can put the responsibility of listed accounts on me. There is obvious a mix up with another person claiming to be me and I will not clear up anything that I did not give authorization to have my name.
|
| 07/16/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Credit acceptance Corp reported on XX/XX/2021 {$10000.00}. This account was already paid in full. I spoke With them when I was Buying my house a few months ago and they verified the account was paid in full. The original amount was {$19000.00} and a payment of {$8500.00} was a settlement amount they agreed on and then after the settlement they added it back to my credit as delinquent in the amount of {$10000.00}. This is false reporting and I want them to be held accountable. I almost Wasnt able to buy my house because of this and my interest rate is higher now.
|
| 03/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent Credit Acceptance Corporation a letter stating the inquiry they have made on my report in XX/XX/2002 that I had no knowledge of. I ask that they remove the inquiry immediately or provide me with documentation with my signature authorizing them to make an inquiry in my report. I received a response letter and it stated based on their investigation they confirm the inquiry on my report but Credit Acceptance Corporation fail to provide in documents supporting their claim. They didnt not provide me with any documents with my signature authorizing the inquiry.
|
| 08/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received my credit report in XX/XX/XXXX and noticed inquiries that I do not recognize. I sent the creditor a dispute letter asking for proof of authorization. Their response is as quote : " You requested that we investigate an inquiry placed on your personal credit file by Credit Acceptance. Please be advised that Credit Acceptance will only make an inquiry on a personal credit file when it receives a request for automobile financing through a Dealership that offers financing through Credit Acceptance. '' This is a direct violation of my rights under FCRA 611.
|
| 06/02/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I acquired an auto loan for a defective vehicle, once I found the vehicle to be defective beyond repair I returned it to the auto dealer who accepted the title and car. The bank Credit Acceptance however has kept my first payment and keeps refusing my requests to even speak with a manager about the loan reversal, which has been in processing since XX/XX/XXXX. Id also like it struck from my credit report as I 'd like to be able to apply for another loan from another company and lease a different vehicle from a different dealer but can not until this is resolved.
|
| 01/10/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
XXXX XXXX stated contract was voided. Credit Acceptance Corp on XX/XX/2016 opened an installment account without my consent through XXXX XXXX XXXX. I was unable to provide deposit in the amount of {$1500.00} as required to include paying off XXXX red flags on my driver license. Dealership would not accept a promissory note. Credit Acceptance Corp et al XXXX XXXX stated contract was purchased on XX/XX/2016 by a third party. Again, on XX/XX/2016 Credit Acceptance withdrew monies without authorization. All authorizations were revoked associated with that account.
|
| 10/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
The companies below ran my credit score without my permission and I want the problem to be fixed and the inquires to be taken off of my credit report ASAP.
- XXXX XXXX on XX/XX/XXXX for auto finance - XXXX XXXX on XX/XX/XXXX for auto finance - XXXX XXXX on XX/XX/XXXX for finance - XXXX XXXX XXXX in XX/XX/XXXX for XXXX XXXX XXXX XXXX on XX/XX/XXXX for finance - XXXX XXXX on XX/XX/XXXX for auto finance - XXXX XXXX XX/XX/XXXX for auto finance - XXXX XXXX XX/XX/XXXX for auto finance - XXXX XXXX XX/XX/XXXX for auto finance - XXXX XXXX XX/XX/XXXX for auto finance
|
| 09/22/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE
|
| 03/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE
|
| 07/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a car loan out with credit Acceptance. I have called them about reporting a late payment on my account that wasnt correct and when I called the lady wa every rude too me, and told me that everything that they report is always correct. I went on their website looked at reviews and noticed it has happened to a lot of people. In XXXX they said I was late 30-59 days. I have two payments in XXXX one on the XXXX and another one on the XXXX. I have pictures on my phone the two times I paid. The lady wouldnt even look up my account she was just flat out rude.
|
| 04/21/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
I am filing a claim against the collector for violating the Fair Debt Collection Practices Act, which prohibits suing or threatening to sue for a time-barred debt. the contract was on XX/XX/XXXX for a oil leaking vehicle a XXXX vehicle, this debt is barred from collecting. Sec 2725 440.2725 statute of limitations in contracts for sale ; contractual reduction. My wages are getting garnishment since XX/XX/XXXX its been 8 years since this contract was entered. 440.2725 this company credit acceptance is violating the Fair Debt Collection Practices act. 440.2725
|
| 04/26/2022 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX I checked my credit on credit karma and noticed that this car loan ( Credit Acceptance Corporation ) was on my report and that i have no knowledge of this loan. I contacted the company and they have informed me that they are only gon na take this off if i dispute it thru the CFPB. I have reported this to the company and they are refusing to investigate or show proof of my signature to show me that i signed a car loan.
This is a car loan that is dated XX/XX/XXXX and they are reporting that I owe them money for a truck that i never signed for.
|
| 03/18/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I have had this vehicle since XX/XX/XXXX. It is financed through Credit Acceptance Company. Last XX/XX/XXXX, they Repossed my XXXX XXXX. However I had to pay $ XXXX repo fee+XXXX to get my car back. Payment was not late. they got my car two more times after I have filed Bankruptcy.
I paid my money to the trustee XX/XX/XXXX as well as XX/XX/XXXX and Thursday XX/XX/XXXX they came and got my car again. all this is doing is lowering my credit score. My score was in the 600s when I purchased this vehicle now my score is XXXX.
The is not a good finance company
|
| 07/15/2022 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I called Credit Acceptance to check on my account, because we made an agreement, saying that if I paid {$370.00} on time for 7 straight months that they would remove all the late payments off of my account. XX/XX/2022 I talked to an employee that said they couldn't remove it off my account and stated, '' we have to make a pay arrangement on your account so that the call agency can stop calling your phone. " So, for these past couple months I have been getting calls every day from them and I'm tired of being harass, when I'm paying them every month on time.
|
| 12/31/2021 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
Paid off lien of vehicle. Got notified of garnishment of my wages by employer ( XXXX XXXX XXXX ) dated XX/XX/XXXX. I received court paperwork from XXXX XXXX XXXX on XX/XX/XXXX via the United States Postal Service . Garnishment of wages occurred on XX/XX/XXXX. I have a lien release dated XX/XX/XXXX. I have a clear title from the State of Michigan dated XX/XX/XXXX when applied for a new title to sell vehicle. I was never notified of a court date. Therefore I was not able to submit paperwork to court. This is also affecting my credit report to the negatively.
|
| 09/15/2023 |
Yes |
- Vehicle loan or lease
- Lease
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
I am a young citizen that needed a car to get to work during the XXXX pandemic an went to what I thought was a dealership but was really a buy here pay here.. Told them I needed a car and they pressured me into this one an didnt really want me reading the paper work when signing .. After I bought i seen they reported my score as Bad when it was above XXXX ... Aka fair.. Long story short im paying about XXXX for a XXXX car that was in bad shape mechanical wise, exterior was decent shape some scraches an XXXX on back bumper.. I fell like ive been ripped off
|
| 06/07/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
TO WHOM IT MAY CONCERN PLEASE DISPUTE MY CREDITOR NAME OF CREDIT ACCEPTANCE CROP. AUTO BROKER AND XXXX XXXX FORCED ME SIGEN FOR PURCHASED. I NOT WANT TO SIGN. THERE MESSY NOW. XXXX XXXX RIP OFF MY CREDIT. HE TOOK VEHCILE AND MOVING IN MINNESOTA. HE PLAY ALLMY MIND BECAUSE OF IM XXXX XXXX XXXX. HE JUST USED MY CREDIT THEN TOOK VEHCILE. HE MAKE MY CREDIT BAD. I WANT REMOVE OFF MY NAME. SO HE HAVE TO REFIANCE LOAN AUTO BY HIMSELF. HE DONT HAVE A JOB. HE COULDNT PAYMENT NOTE VEHICLE. ACCOUNT NUMBER # XXXX AT CREDIT ACCEPTANCE XXXX XXXX XXXX XXXX XXXX, MI XXXX
|
| 05/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
Told them after $ XXXX of dollar being spent to fix this car its still not fixable and I was on reemployment assistance but was not receiving any income. Guy stated nothing they can do, so payment is messing up credit. He just wants to extend my payments but its higher now because they ended up repossessing my car and I had to use my savings to get the car just for it to become messed up again and its currently being fixed on once again. Tried to come to a agreement for reasonable price but they insist I pay {$8000.00} debt left in this time of hardship.
|
| 04/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
Servicemember |
|
This complaint is against Credit Acceptance Corporation. First I have the picture of the vehicle which is a total loss. Second the GAP insurance company that process the claim. Is not the company listed on the original retail installment contract. Third the amount owed on the car and blue book value of a 2010 XXXX XXXX with XXXX miles in Good condition was LESS than what the insurance company would have to pay for repairs. The vehicle is a Total Loss. Credit Acceptance Corporation practice unfair business practices against minority groups to gain profit.
|
| 03/05/2023 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I spoke with a representative on Friday XX/XX/XXXX and let them know I had been unemployed over a month and that I was beginning a new job that following Monday XX/XX/XXXX. They noted it in their system and said to make the minimum payment once I received income from my new job and that I may still receive a call or two per day because of my account status. Since Friday XX/XX/XXXX, Ive been receiving calls every hour as if I never spoke to anyone. I havent been employed a full week and the calls are becoming overwhelming especially while Im in training.
|
| 08/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I have a 2011 XXXX XXXX finance by credit acceptance I went to trade this car in for a newer model car but they wouldn't take the car as a trade in I called credit acceptance and ask them could I make a lower payment to keep the car cuz I didn't want a repossession on my credit score so they agreed to let me pay less than the monthly amount due because now I have two car payments but they're not reporting it to the credit department that I'm paying them anything so I look like I'm just in default payment for {$9000.00} when I've been paying on it weekly
|
| 06/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XXXXXXXX XXXX credit acceptance closed my account with me still making payments after they had closed the account then on XX/XX/2019 XXXX the account back up and came to repo the XXXX XXXX XXXX from me and closed the account again. Then reported it to the credit agency as a {$0.00} balance then reported a {$3400.00} balance and now reporting a {$9900.00} balance. When trying to get the car back I was given the incorrect information about where the vehicle was located. I was given your information from XXXX Yesterday after fight with them all this time!
|
| 08/22/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Around XX/XX/2016, I purchased a vehicle from, " XXXX XXXX XXXX. I specifically stated to the sales rep & finance manager, that I only wanted a vehicle worth XXXX dollars. We agreed on a XXXX XXXX XXXX XXXX, with sunroof, around XXXX mi. I put a XXXX dollars down towards the purchase of the vehicle. I tried to get the vehicle refinanced then discovered that the dealership fraudulently added about XXXX to the total finance cost of the vehicle. The vehicle was also falsely advertisted as in great condition, but a severe frame damge front and rear ... ....
|
| 08/18/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
The car was a mess and broke down on me regularly. I ended up being laid off because of XXXX. I was unable to make the payments. I have not received anything from his company about the debt and I was garnished for the first time today XX/XX/2023 I had no notice of the garnishment by the company or my employer. I called the collection agency to try and make payment arrangements and they would not. Today {$280.00} was taken from my check and I owe a total of {$5800.00}. I can not afford to have this amount of money. Come out of my check every pay period.
|
| 05/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I was taken advantage of by Credit Acceptance. The used car XXXX XXXX XXXX XXXX miles, purchase price was {$15000.00}. I was charged 22.99 % interest. The interest rate was way too high and over the allowable 21 % in Louisiana. The total is {$30000.00}. Payments are {$550.00} at 51 months. This loan was made XX/XX/XXXX. So far, Ive paid over {$10000.00} on this fraudulent loan.
The company is also reporting 2 late payments on my credit report. I am attaching proof that payments were made before 30 days each month. Please investigate Credit Acceptance.
|
| 05/16/2023 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
.My report shows a repossession on it so I wrote them requesting the notice of sale and the company never responded. I sent two requests and still no response regarding this notice to sale that I never received. On my credit report it shows I owe XXXX but i believe this creditor is a predator and tricked me into financing a unreliable car and i gave it back to them. My first letter sent requesting this information was on XX/XX/22 tracking number XXXX XXXX XXXX XXXX XXXX and the second one was on XX/XX/XXXX with tracking number XXXX XXXX XXXX XXXX XXXX
|
| 04/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit acceptance has reported inaccurate information on my credit report for several years. All of the information that has been provided by them has been incorrect and different across the big 3. According to the FCRA 623 ( a ) it is a violation to report incorrect information to my credit profile. I have sent several dispute letters, and I have also asked to be shown the method of verification for this account. Credit acceptance has still not sent over the information to me. I am requesting for this account to be permanently removed from my report.
|
| 03/30/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Problems at the end of the loan or lease
- Excess mileage, damage, or wear fees, or other problem after the lease is finished
|
|
Web |
|
|
I had first got the 2011 XXXX XXXX for a couple days I was took it to a car shop for a oil change and the mechanic ask me where I got this car from. So I've told him and he told me to take the car back and tell them I have a engine problem can they correct it. I went up to car source and told them the situation and they said they don't fix engine 's call credit acceptance. I called them and they said that's not their problem after what I've told them where I got the car from. I couldn't keep up the payments I couldn't make it to work due to my engine.
|
| 12/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
i do not know how someone gained my information, i saw the following accounts on my credit last month when I checked it:
Accounts:
Credit Acceptance Corp
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Inquiries:
XXXX XXXX XXXX XXXX
XX/XX/XXXX
CREDIT ACCEPTANCE
XX/XX/XXXX
XXXX XXXX XXXX
XX/XX/XXXX
XXXX XXXX
XX/XX/XXXX
XXXX XXXX XXXX
XX/XX/XXXX
XXXX XXXX XXXX
XX/XX/XXXX
XXXX XXXX XXXX XXXX
XX/XX/XXXX
XXXX XXXX XXXX XXXX XXXX
XX/XX/XXXX
XXXX XXXX XXXX
XX/XX/XXXX
XXXX
XX/XX/XXXX
XXXX XXXX
XX/XX/XXXX
XXXX XXXX
XX/XX/XXXX
|
| 03/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have been trying to contact these companies about the fraudulent activity that keeps being reported on my credit report. I have sent numerous validation request demanding a contract with my signature stating that I agreed to do business with these companies, and have yet to hear from anyone. As I am fully aware of my rights under the FCRA section 609, I demand an immediate removal of these fraudulent items from my credit report. I have sent letters via mail on XX/XX/2020 and XX/XX/XXXX XXXX please help me to contact these companies of this matter.
|
| 06/21/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
To Credit Acceptance Corp XXXX XXXX, XXXX RE : Repossession and Disposition of Vehicle VIN : XXXX This company is in violation engaging in a repossession without written notice, without a timely letter to inform of the repossession, how to retrieve the vehicle in a timely manner and predatory loan practices. The vehicle was repossessed in XXXX of XXXX, I never received a letter until XXXX XXXX of the sale of the vehicle with the amount remaining of {$6400.00} This company is currently under legal dispute for the same issues in a class action lawsiut
|
| 11/09/2015 |
Yes |
|
- Taking/threatening an illegal action
- Threatened to sue on too old debt
|
|
Web |
|
|
I had co-signed a loan for a XXXX XXXX in 2012 for a friend. I am the make because my credit was more impressive than hers. She fell behind on her payments as she no longer could afford the almost XXXX dollars a month payment. This is falling back on me. My account is currently on my credit report showing that it is in collections. I am currently on social security and XXXX which stops them from collecting anything from me and I was receiving when I signed off on the loan.They send me letters from time to time. I do not want this to backfire on me.
|
| 08/12/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
On XX/XX/2023 Hayt Hayt & Landau P.L. fraudulently began receiving 25 % of my employment pay from my employer, XXXX XXXX. I never received notification from Hayt Hayt & Landau P.L. of a Garnishment, nor was I served paperwork, or a letter to appear in court, that I was being sued for a debt. Hayt Hayt & Landau P.L. also has sent inaccurate information to the credit agencies causing me to be denied for a home.
Hayt Hayt & Landau P.L. received a Debt Validation letter from me, ( CERTIFIED ), and I have not received a response from them as of today.
|
| 01/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with the interest rate
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX from XXXX XXXX for suppose to be sale price of XXXX with a trade in of XXXX, they got me approved through credit acceptance with an interest rate at highter percentage than they said! The dealer also said dont tell no one we have you XXXX for you XXXX only credit acceptance if they ask! On my paper work after I left they never even showed the XXXX for XXXX and the cost is XXXX! XXXX still paying and getting no where its XXXX me! I contacted dealership and they said the sale was complete and explained but it was not!
|
| 08/20/2018 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I've contacted Credit Acceptance, asking them to verify the debt. Along with all the original documents along with my signature. I was given a balance over the phone of {$4000.00} to pay off my debt. Now the balance is now over XXXX. Despite me contacting them and asking them to verify my debt. They continue to report late payments to my credit report, and have failed to send me any settlement offers or verify the debt owed. I no longer have the vehicle so I'm not understanding why they are asking for a large amount when the vehicle has been sold.
|
| 06/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Web |
|
|
I already have one complaint in process. I received a call from XXXX XXXX ( Regulatory Compliance ) from Credit Acceptance Corporation. She called to let me know that an investigation had started from mynprior complaint. She began to ask me questions that already had documented answers. I have no time to be interrogated because of miscommunication with Credit Acceptance Corporation. Then to make matters more frustrating I received a letter saying that I owed {$150.00}. Please help in resting this issue. I do not wish to be contacted by them again
|
| 06/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
These accounts don't belong to me. please remove them from all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
2. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
3. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine.
4. Identity Theft XXXX Account Number : XXXX This is not mine.
5. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine.
|
| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Ohio XXXX XXXX XX/XX/2023 Credit Acceptance XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX this letter because I was recently going over my credit report and notice the account I had with your company is no longer showing on my credit report. I would like this account reinserted onto my credit file which is in fact accurate and should be reporting. Account # XXXX Ive left an attachment showing it was recently reporting but for some reason its not showing on my current credit file. Have a blessed day thank you.
|
| 05/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i never paid late insurance paid loan off also i had gap insurance through the creditor. they processed payment late. also its showing on my credit report XXXX months late and it was a charge of that is incorrect. i have disputed this before on XXXX etc. multiple times and the creditor refuses to correct. they contacted me saying i owed on it still in 2019 when balance was paid in full creditor is in violation of u.s.c code 1681b u.s.c code 1681s-2 u.s.c code 1681 section 604a. i want late payments and incorrect information removed immediately.
|
| 01/11/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Pursuant to 1692C ( a ) ( 1 ) Credit Acceptance called me numerous amount of times that was inconvenient to me Pursuant to 1692C ( a ) ( 3 ) Credit Acceptance called me numerous amount of times while I was at work Pursuant to 1692D ( 1 ) Threatened me to take my car also threatened to furnish my information to credit reporting agencies which harms my reputation Pursuant to 1692D ( 2 ) Credit Acceptance used obscene and profane language Pursuant to 1692D ( 5 ) Credit Acceptance called me over 100 times in the past two years to harass and abuse me
|
| 07/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX is showing my car loan with credit acceptance increased by {$210.00} on XX/XX/20. I disputed it and results say no change needed. I spoke with Credit Acceptance 3 times regarding this change and they assured me that my loan will never go up and will decrease each month. I have never been late on my car loan. They also stated that XXXX has made the mistake and they need to fix it on their end. I spoke with XXXX and they state it is correct. I just go back and forth between the 2 of these companies. Please help. Thank you. Sincerely XXXX XXXX
|
| 06/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I had a car financed with Credit Acceptance and the engine blew. I called them and and they asked if I wanted to return it but never indicated that it would be considered a repossession. Had I known I would have kept the car even though it wasn't running. I just don't understand they never at any point indicated that it would report negatively on my report. We also agreed on a settlement for which I paid. I don't think that is correct that there was no mention that the account would report bad since they are the ones that recommended turn it in.
|
| 11/20/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Im having a problem with credit acceptance. They have been calling me XXXX times and hour everyday. I have strictly told them that I am a college student and I am in class most of the day and that i cant take calls on weekends. But they continue to constantly call me. They are even calling me at XXXX in the morning on some days and I know legally that isnt allowed. I have an arrangement already worked out with them but they continue to call me anyway. Something needs to be done with this company or I will not be paying back anymore of the loan.
|
| 04/03/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
To my knowledge, I was never late this many times on my Credit Acceptance auto loan with account number XXXX. But I realized that I was reported as being 30 days past due in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and 60 days past due in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have had this auto loan since XX/XX/XXXX with no late payments and not sure why all of a sudden I was reported late. To my knowledge I have always have 100 % positive payment history and have not only tried to pay way before my due date.
|
| 04/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have recently contacted company to get late payments removed from this account. The account is an Ex-boyfriends and due to his pride he did not reach out to me for help when I wouldve been more than happy to help. Credit Acceptance did not reach out either when all my contact information was provided. I reached out to Credit Acceptance on more than one occasion to get a paper mailed to me to ask them to remove it and was never sent that letter. The lady also stated that it should be removed because of the lack of communication on their side.
|
| 01/22/2024 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I sent letters to XXXX on XXXX XXXX XXXXXXXX to validate credit acceptance. I asked for a validation of debt owned and got no response within 30 days XXXX stalled back and sent me a email saying nothing was done and that i can only dispute through them personally, even after sending supporting documents to prove my identity to them!! On XXXX XXXXXXXX i sent another letter and told them Under federal law ( 15 U.S. Code 1681i ). They CAN NOT DO This, and they must respond to my letters and I still havent gotten a response As of XXXX XXXX XXXX
|
| 11/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Credit acceptance tried to sue me. It started with phone calls then they sent multiple letters and I responded over a course of a few months. I finally went to the scheduled court date vs credit acceptance corp. the judge was running late and even contacted the company before court started. They apparently forgot. They failed to apear and the judge stated, It is therefore, ORDERED, that the above styled and referenced case is hereby dismissed, without prejudice for failure to prosecute. Yet, it still present on my report as existing and open.
|
| 06/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
these accounts don't belong to me. Please remove them from all XXXX credit reporting agencies.
Please see below the list of accounts that are reporting derogatory on all credit reporting agencies : 1. Identity Theft XXXX Date of inquiry : XX/XX/2020 This is not mine.
2. Identity Theft XXXX XXXX XXXX XXXX Account Number : XXXX This is not mine.
3. Identity Theft Account XXXX : XXXX This is not mine.
4. Identity Theft Account XXXX : XXXX This is not mine.
5. Identity Theft CREDIT ACCEPTANCE CORP Account Number : XXXX This is not mine.
|
| 03/25/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
CREDIT ACCEPTANCE CORPOR has placed this on my credit and I have tried to dispute the amount with my loan officer ( XXXX XXXX ). After we sent a request to XXXX the balance, they state I owe {$9200.00} when the high balance was {$5300.00}. Also, they sold the car in an auction thus collecting income and still saying I owe {$9200.00}. I feel they have improperly charged me, not reporting the accurate amount in hopes of me paying more than I owe which violates the Fair Credit Reporting Act, and possibly the Fair Debt Collection Practices Act.
|
| 03/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Credit acceptance was paid in 2018 after an accident. Insurance paid total loss of car. This account was closed. The company is committing fraud by keeping account open and still accumulated charges after debt and amount was settled. They are providing false information stating account is open and they are still charging m9nthly charges when the car was sold to Insurance company. Credit acceptance agreed to amount check was issued. The company has been performing abusive acts by false reporting each month and past harassing collection calls
|
| 08/31/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
I sent out a Dispute in the XX/XX/2020 requesting They investigate the Auto Loan On my credit report and I Also requested to remove it off my report due to the fact I was sold a lemon. However, I wrote XXXX, XXXX, and XXXX on XX/XX/2020 a Second letter demanding that they comply to my dispute as well as explaining they have 30 days To respond & I havent received any notice or response back from the disputes I sent to All 3 credit Bureaus. I will be most grateful you if you can looking into the matter.
Thank You for your time consideration.
|
| 01/30/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was looking to purchase my first car in early XXXX, Credit Acceptance was my approved lender... With the high interest rate, I chose to refinance in XXXX, through XXXX XXXX XXXX. Come XX/XX/XXXX, my auto loan is fully paid off through XXXX XXXX XXXX, however, I can not get my title because Credit Acceptance is claiming I still owe them over {$6000.00} for GAP and extended coverage that they claim I never cancelled. They will not make any negotiations, even though my car has been refinanced and paid off completely through another company.
|
| 01/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was shocked when I reviewed my credit report and found late payment on the dates below : CREDITACPT XX/XX/XXXX AND XX/XX/XXXX / XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
|
| 11/30/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I did a refinance on my home for a debt consolidation. Within my debts that were paid ; Credit Acceptance was paid {$3100.00} with Check # XXXX dated XX/XX/2017.
We had requested a payoff 3 times due to our closing date being pushed back. We obtained one for XXXX, then XXXX and finally the last one on XX/XX/XXXX17 for the {$3100.00} payoff.
The intention of this payment was to payoff this loan. Since it was late and was short, the intention is that this payment should have been applied as a principal reduction, NOT payments.
Thank you.
|
| 09/04/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/2016I received a letter from this auto lending company Credit Acceptance and when I spoke with them via phone they explained that they would remove this transaction from my credit report that shows 3 times over thirty days late I am attaching a letter that shows that this matter was settled these transactions should have been removed from all three Credit Reporting Agencies XXXX XXXX and XXXX because they agreed to remove these transactions they are now along with XXXX XXXX and XXXX in violation of the Fair Credit Reporting Act.
|
| 02/16/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I had my auto loan set up on auto draft since the time I opened my account. Apparently in XXXX of 2016, Credit Acceptance started having a problem with my auto draft. They did not notify me of the problem until XXXX of 2016. By that time, my auto loan had reported 4 straight months of delinquency. I immediately paid them all of the payments, and we corrected the auto draft problem together. Now, Credit Acceptance will not correct my reported pay history, even though they did not even notify me of a problem with my payments being processed.
|
| 12/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I requested a copy of the original sale agreement and was sent the retail installment contract. I then reached back out to the company at XXXX notifying the company once again that I am requesting a copy of my original sales agreement and not the retail installment agreement and I was sent a blank email with nothing attached. This is now my 3rd attempt to get a copy of my original sales agreement. This information was first requested via phone and I was then sent an email with this information that I did not request.
|
| 03/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
The car was totaled 2 years ago and my insurance paid for the car. They then tried to sell the debt to a collection company. I finally got the account closed and removed from my credit report and worked hard to build my credit back and they have now put it on bureaus again, without telling me anything. Now they are harassing me with collections threatening to hold this against me. The account shows the age but they make it look as if it is an open account and that I am just late paying, it is fraudulent and the account needs to be closed.
|
| 08/22/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Date opened shows XX/XX/XXXX on my credit report.
Closed date XX/XX/XXXX Credit Acceptance is reporting to my credit that I owe {$2600.00} to them for a vehicle purchase. I do not owe this debt. They are stating I provided my licence upon signing an agreement, which is false, i did not even have a valid drivers license in XXXX, up to now.
The vehicle that was sold was a lemon, and has been sold by the company to repay what was owed.
I reported this to the XXXX, and was told I had a valid license which was apparently showed at signing.
|
| 08/26/2022 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX Account, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions, 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
This Account reflects a Highly Inaccurate Amount owed.
Ive requested Verification of Debt on multiple occasions.
|
| 09/17/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
My vechile was repossessed last year for one late payment which I had already call to make payment arrangements I had just had my car painted and new grill etc put in the wrecker damage my car and never responded my car have been running poorly every since I have been out of thousands of dollars to get it fix ..After replacing still same issue my car is now making a rattles sounds and the stability is very poor the company the states they have pictures of how my car was towed but it was all a lie just so I would drop my claim and I didnt
|
| 01/30/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I am currently making monthly payments to Credit Acceptance for a car loan, in a duration of 4 months. I purchased the car in XX/XX/XXXX, and made a XXXX dollar down payment, with the vehicle costing a little over XXXX dollars. My monthly payments are XXXX dollars, and I learned that the value of my XXXX Chevrolet Cavalier, was only worth a little over XXXX dollars in XX/XX/XXXX, as a book value. Meaning, that I was overcharged by Credit Acceptance as well as the car dealer. This will result in a legal court case if I am not compensated.
|
| 04/21/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
Servicemember |
|
Vehicle traded in on XXXX XX/XX/2022. Payment was due on XXXX XX/XX/2022. Spoke with 2 company representatives and informed them that the car had been traded in and they should direct all communication toward the dealership, the following is list of dates, times and numbers that they have used to request payment.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/26/2020 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
Servicemember |
|
I'm contacting XXXXXXXX XXXX XXXX XXXX as Credit Acceptance is understand Federal Law suit for Illegal Debt Collection practices and lying to the investors to increase their stock with open accounts that are really closed like mine. I'm a victim of predatory leading from Credit Acceptance. This account Should be delete and Credit Acceptance should be investigated by the Ohio Attorney General as well. As there is a current law suit filed in United States District Court XXXX District of Michigan. Case XXXX XXXX XXXX ( filed XX/XX/2020 )
|
| 10/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
There are several inquires on my credit report that I did not authorize. According to the Fair Credit Reporting Act, section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. The following companies have violated the FCRA, by reporting these inquries on my credit report -XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Pursuant to 15 USC 1681 ( q ) ( 3 ) of the Fair Credit Reporting Act hereinafter FCRA, CREDIT ACCEPTANCE used and intentional perversion of the truth to induce the consumer to be reliant upon it to deprive the consumer of it's right to privacy. CREDIT ACCEPTANCE reported my private nonpublic and personal information to consumer reporting agencies without lawful authority or actual consent of the consumer thus committing identity theft. These fraudulent actions have caused me to sustain injuries such as a loss of opportunity and wages.
|
| 03/08/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I attached when the loan was at current this has been such a struggle. I have reached out to Credit Acceptance multiple times once because I had an XXXX XXXX XXXX XXXX XXXX. Then we received custody of our XXXX grandchildren unexpectedly and Covid blah blah blah. They basically gave me no choice regarding payments that I did admittedly miss a few and have been charging 22.9 % interest rate The entire time. In my opinion, this is astronomical they have not been willing to help instead, tell me that theyre going to repossess my vehicle.
|
| 11/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am writing to submit a formal complaint against CREDITACPT concerning a late payment entry on my account ( Account XXXX XXXX ) that is appearing on my credit report. I firmly believe that the handling of this late payment entry by CREDITACPT is a violation of my rights under 15 USC 1666B, which governs billing errors in consumer credit accounts.
As a consumer, I am seeking the intervention of the Consumer Financial Protection Bureau to address this violation and ensure that my rights under 15 USC 1666B are acknowledged and upheld.
|
| 11/15/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. The XXXX Credit Bureau is reporting inaccurate information on CREDIT ACCEPTANCE CORPOR ; this is in violation of the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
|
| 08/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XX/XX/2020 was reported as a late payment. I sent a certified letter via USPS to the creditor and received a response back stating the information reported was valid and no further action required. The information reported was inaccurate. The customer service rep stated that It as reported as late but they had no explaination for the late payment. I as told that this payment was report as late for something that an paid over 3-4 years ago. I asked for a payment statement and it shows I have not missed any payments in the last 2 years
|
| 05/30/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This account has been closed for over three years. It has per my credit report been charged off 32 times. It now shows open as of XXXX. The representative stated that a manager stated XXXX would take care of this balance but is still saying it is owed. I have never been contacted from any other representative or third party. I also did not give authorization to send my information to 32 organizations/third party. This account has been closed and shown closed for over three years and as of XX/XX/2020 this company reopened my account.
|
| 04/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
In XX/XX/2017 an auto loan was taken out I found out through credit report and thorough XXXX.The car was Registered in XXXX.bith states I don't live in or ever have.i showed police the ID used after getting copy from dealer vs my license.This individual has a few social and id they have been using to obtain goods and services.i provided proof of residency to this company along with multiple police reports showing this was not my loan, nor do I live where this took place. I do not have an account number.my last 4 of my social are XXXX
|
| 02/15/2023 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
CREDIT ACCEPTANCE is non compliant with METRO2 Format compliance as this company is aware that it is reporting an unverified auto loan account with my personal information to their system. Credit Acceptance is apart of a scheme targeting minorities with bad credit, and also by refusing to remove inaccurate information reporting on one 's credit report. Credit Acceptance also continues to threaten me with mail stating I owe a debt that is not unverified, and only reporting to one consumer agency XXXX who's also refusing to remove it.
|
| 06/02/2022 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Contacted you instead of your attorney
|
|
Web |
|
|
Credit Acceptance account was opened XXXX and closed in XXXX .. due to job lossin XXXX I was attempting to co sign for my daughter car and they told dealership not to approve application without contacting them I reached out to a attorney whom sent them a letter on my behalf to stop contact and the statue of limitations on account over XXXX XXXX XXXX XXXX XXXX they have sent another letter through another law form XXXX XXXX XXXX XXXXXXXX ) XXXX I dont understand this constant harassment and denying of applications from this company.
|
| 09/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is XXXX XXXX XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I have a loan with CREDITACPT. I have always made my payments on time. For some reason, I realized that there were late payments on my credit report. I have read enough to understand my rights. The 3 Credit Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. Please update or remove the late payments from this account.
|
| 12/30/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I financed the car through a dealership in XXXX of 2018 that was crooked. There were many issues with the car and I tried giving the car back but to no avail. I called credit acceptance several times to have my payments lowered because they kept adding on fees I have no idea how and they would not explain it to me. In addition to giving me the running around and telling me something different ever time I called. This whole situation has put me through suffering and damages to my credit and livelihood. And has been truly a nightmare.
|
| 08/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I open this account with credit acceptance in XXXX everything was fine until i started making weekly payments putting my account ahead but the system trigger a late payment not for full amount but a XXXX dollars indicating it was mistake i submitted a dispute with credit acceptance and the bureaus now i have a mortgage application in limbo because of the so rent ate payment I had perfect credit before I started this loan and now I might not have home because of this selfish act on the companies part..i need help with this situation
|
| 05/24/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The car loan is in my name but is my son. When covid hit my son list his job XXXX XXXX XX/XX/2020 .. then he got part time work and caught up. The hospital closed he worked at due to covid. We called credit acceptance whom stated we pay $ XXXX monthly to keep account in good standing. We immediately started paying full payment in XXXX when my son obtained a fulltime position. I have disputed the late payments showing on my account they stare accurate. This is not accurate at all and hurting my credit and ability to obtain mortgage.
|
| 04/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have previously submitted a complaint with the CFPB ID # XXXX Credit acceptance corrected my credit report. We worked to create a payment plan for the months of XXXX, XXXX and then by XX/XX/XXXX I needed to pay a full regular payment to them. I have complied to each payment arrangement including paying a full payment in XXXX and paying more than what was required. On XX/XX/21 I received a notice from both credit bureaus that Credit Acceptance is once again reporting me 120 days late. This is unacceptable and needs corrected ASAP.
|
| 02/14/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have a loan with Credit Acceptance. I am supposed to pay XXXX every two weeks but since the Pandemic I have been paying it monthly {$270.00}. I lost my job and my home so I do my very best to keep my car. I have my bank statements showing I paid and I am not in the rears and these people call me 5 times a day even after I submitted documentation for them to see. They are harassing me when in fact I am waiting on them to check the information that I submitted. I am submitting my phone records to show how XXXX this is.
Thank you
|
| 12/08/2019 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
i monitor my credit with XXXX and the following appears on my credit report.CREDIT ACCEPTANCE XXXX XXXX XXXX XXXX, MI XXXX as an open account. I called them up on phone asking who and what they are and what owed if anything. They asked social security number and then stated they do not have anything with me on their files. who? what? why are they appearing as open account if not knowing who i am? i told them remove your name from my report and was told they do not have to, for me to call reporting agency and do it.
is that lawful?
|
| 08/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Every month Credit Acceptance Finance company is reporting to all 3 of my credit reports as if I'm late in making a car payment. The account with Credit Acceptance has been closed since XX/XX/2017, the month and year that they picked up there vehicle. How can they still be reporting to all 3 credit bureaus like the account is still active? They've had there car back since XX/XX/2017 and they still reporting as if I still have the car and I'm making late payments, that info is incorrect reporting to my credit for almost 2 years now.
|
| 07/15/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
CREDIT ACCEPTANCE provided a misleading contract, including advertising. It was without knowledge to transfer actual cash value from me, the alleged borrower, to the bank and return it to the alleged borrower as a loan. The banks intent was to receive cash value and return cash value as a loan. They also include interest charges on the transaction all funded by my signature. It was not my intent to fund my own bank loan. This was misleading and is a breach of contract.
The account number is XXXX The finance charge is {$9900.00}
|
| 11/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I gave this car back XXXX XXXX. Credit acceptance was suppose to pick up car. They left the car, which they were suppose to pick up to sell them collect what is remaining. The whole 2019 they have not reported or tried to collect. They also never sent me any notification that they did not try to sell the car. The first time I tried to dispute they added late payments to my credit report which show currently nothing is due. They also took me to court and when I let the lawyer know they did not follow protocol they dropped the case.
|
| 11/11/2020 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I receive multiple phone calls every day, even weekends from a recorded message from credit acceptance corporation. I have no debt with them and my credit score is high. I have learned not to try and talk to debt collectors and wait until they mail something so I can dispute it.
It seems from my research that this company does car loans but mine is paid off. Every call leaves the same recorded message. I estimate 3 to 4 calls a day from the following numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX www.creditacceptance.com
|
| 07/25/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
calling on sundays 15 times, noted trying to catch up with them one week paid over 900 $ then two days later trying to strong arm me. im a XXXX veteran, I missed some days of work trying to care for my daughter she was beat robbed and raped, then her mother had a XXXX XXXX .I only behind XXXX $ at this time and bout 4500 more dollars left on this loan .I would like for the phone calls to my sister and me to stop and for them to remove my 30day delquinte charge off my credit report cause if u paying on it then it should be removed.
|
| 08/20/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
The date was XXXX/XXXX/2019. At that time $XXXX.XXXX which was going to be paid with arrangements that was made. But they came out with no warning they took the car,the morning of the arrangements. Repossessed it. Added extra fees, which I was unable to pay to get vehicle back. Now they are saying I owe even more money, over $1000.00. First of all they were wrong for even taking my vehicle. As I had already made arrangements with different custormer service reps. Wrong fully repossessed car. I'm not able to pay. Thank you. XXXX
|
| 06/26/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This company continues to report on my credit report after I sent them a letter telling them that this account was not mine and I have no idea what it is or who it belongs to!
I asked for proof of a signed contract, I asked for a license to collect in my state, I asked for copies of all information referenced for this debt and still to date, I have not received anything but harassment from this company!
THIS IS NOT MY DEBT!
I WANT THIS ACCOUNT REMOVED FROM MY CREDIT REPORT AND THIS COMPANY TO STOP CONTACTING ME IMMEDIATELY!
|
| 06/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
During Covid-19 me and my husband experienced reduced hours and job loss which made it hard to pay our car loan from credit acceptance. We explained our situation with credit acceptance and are currently on a reduced payment plan that we have made on time payments on but credit acceptance has reported XXXX late payments on our credit reports which are dramatically affecting it. From the dates of XX/XX/2020 to present. This is predatory and violates fair credit reporting. My credit shouldnt negatively be impacted during Covid 19.
|
| 09/16/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I am co-owner of a vehicle that I did a voluntary repossession on. The other owner is currently incarcerated. I was told by more than one agent at the finance company that I could do a voluntary repossession. The finance company took possession of the vehicle on XX/XX/21. The day before the car was to go up for auction ( XX/XX/21 ) the finance company released the vehicle to someone other than myself or the other owner. They will not tell me who the vehicle was released to and They are still holding me responsible for this loan.
|
| 10/05/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
First ; this bill has been on my credit report since XXXX. I would like to have it deleted from my credit report. Note previous credit report listing this account.
Second ; as a resolution, I voluntarily returned the vehicle and requested and outstanding balance and detailed breakdown of costs ( profit/loss ), after the vehicle had been auctioned or resold. I requested this information XXXX. I received no response and the bill still remains at the same balance of {$3700.00}. A few years ago, they attempted to garnish my wages.
|
| 04/22/2023 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have made several attempts to let Credit acpt ( {$13000.00} ) know I have no legal obligation to pay a debt to them. I have never signed a contract agreeing to pay this company nor have I never done business with this company yet this company reports inaccurate unverifiable information to the credit bureaus. Not only is this damaging, it is fraudulent. The company continues to send debt letters and contact my phone after I asked them not to. This is harassment and a violation of my rights. Even after writing in to the company
|
| 04/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a account under an open end consumer credit plan as late for any purpose...
The dates are as follows XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have an account with Credit acceptance for an auto loan that Im behind on payments. Credit acceptance is reporting this account twice to XXXX XXXX it appears I owe twice as much as I actually do. I have disputed this matter with XXXX several times and the results have always come back as accurate. I have contacted Credit acceptance to dispute this matter but there agent was more concerned about me making a payment. The XXXX agent I spoke with confirmed that this account is reporting the exact same information on both accounts
|
| 05/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Company inaccuratley reporting on credit report. Refuses to update payments. Cousomer Service veey rude states will not discuss actions taken to fix. States special rules with my account and will only comnunicate via mail for my account. Advised to send email only and emails were exchanged.
Company is retaliating for having filed a complaint.
Information from XXXX XXXX accurate and is updated in minutes of any action on my report. Company continues to yo yo around with my credit amount originatikn amount and now my payments.
|
| 05/10/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
Received auto loan through Credit acceptance. Made several payments to which no payments were ever reported. Original loan amount raised years later from approximately {$5500.00} up to {$8500.00}. Car was full of issues, and dealership refused to fix. Became unable to drive. Car was totaled out, I turned it in, it was sold and no proceeds were ever put towards the original amount owed, instead they added on {$3000.00} and my credit report states I never made one payment. Yet I paid on the car for almost at minimum a full year.
|
| 02/03/2023 |
Yes |
- Debt collection
- Auto debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XX/XX/2021, I purchased a vehicle through Credit Acceptance Corporation. I paid almost half of the balance owed before the car was turned in with a balance of {$8600.00}. I tried to negotiate and keep the car even though it was a lemon, and I spent several XXXX XXXX XXXX trying to fix the vehicle with a car payment. I also became XXXX XXXX after this because of the XXXX I endured after putting money towards a vehicle that I no longer have and its on my credit file as a repossession that is affecting my credit worthiness.
|
| 12/13/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Per settlement agreement Credit Acceptance is reporting inaccurate and discrepant information to all three credit bureaus in violation to our signed court agreement.
They also provided me with a incorrect Audit document with erroneous and discrepant information that is not mine as it relates to personal information.
They are in violation of our original NDA. They are reporting the STATUS on XXXX, XXXX, and XXXX as Paid, Voluntarily Surrender when the Status for Acct should only show PAID - SETTLE PER THE NDA THAT WE SIGNED.
|
| 10/28/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Web |
|
|
On XX/XX/2021 The Locations of original Creditor : XXXX XXXX XXXX XXXX XXXX, Located XXXX XXXX XXXX XXXX XXXX, NJ XXXX Also reported as CREDIT ACCEPTANCE CORPOR XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MI XXXX The account you are reporting Account # XXXX is identified as an installment loan which is factually incorrect the true account type for this Account # XXXX is a credit sale agreement, I have the right the to an actual credit file and discrepancies like this are unacceptable please remove this from my account immediately
|