Controlled Credit Corporation CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
10/15/2016	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	OH 45140	Web
Hi, I recently had a medical bill from XXXX Hospital get turned over to a collection agency, Controlled Credit Corporation ( CCC ). Within 90 days I set-up a payment arrangement of $ XXXX/month to be paid the last day of each month with CCC. I originally contacted XXXX Hospital because I wanted to make my payments directly to XXXX Hospital and a billing representative told me that I could do that but I just needed to let CCC know to " send the bill back. '' I have been on phone calls numerous times with both XXXX Hospital 's billing office and " XXXX '' with CCC on three-way calls and individual calls to get my bill sent back to XXXX Hospital. " XXXX '' says that there is no way once the bill is sent to CCC for CCC to then be able to " send it back '' to the original creditor. I expressed my concerns with " XXXX '' that if I make my payments towards the bill which was almost {$500.00} that XXXX Hospital may not ever know I 'm making these payments and then XXXX Hospital will assume I am not paying the bill and they will put this on my credit report. " XXXX '' assured me that CCC will be reporting back to XXXX Hospital every time I make a payment. I made a payment to CCC on XXXX/XXXX/16 in the amount of {$50.00} and I recently received a bill from XXXX Hospital for {$470.00}, however, my new balance is {$420.00}. I called yesterday " again '' and spoke to a representative from XXXX Hospital 's billing office ( XXXX ) and asked him to do a three-way call with me to CCC and figure-out why these XXXX entities are not communicating with one another about the payment plan I have set-up and the payments I have been making. " XXXX '' originally refused to do a three-way phone call with me until I insisted that I speak with his supervisor. He told me " that 's now how we do things around here. '' I said, " well, I did a three-way call with a representative from XXXX Hospital 's billing office and " XXXX '' at CCC a few weeks ago. Eventually, after keeping me on hold XXXX obliged to do a three-way phone call. My main complaint is that XXXX Hospital and CCC are not communicating with one another about the payments I have been making. XXXX from CCC said it is because XXXX 's billing office is not the accounting office, but that the accounting office at XXXX is aware of me making these payments. I do not feel confident in this because I still continue to get bills from XXXX Hospital. Why am I getting bills from XXXX Hospital if CCC is handling the collection of this debt? Why is n't CCC reporting back to XXXX Hospital in a timely manner about the payments I am making on the account so XXXX can then update my account with a new lower balance? All the while, XXXX at CCC is not answering solidly the questions I have for him. At one point he said, " what do you want me to do, tell you how we run our business? ". I told XXXX, " no, but I expect you to communicate back to XXXX Hospital in a timely manner when I make payments on my account so they are well-informed of me doing so! '' XXXX keeps telling me that " they deal with thousands of customers on a daily basis and that he is trying to get this resolved but he ca n't answer these questions for me and I should n't be receiving any bills from XXXX Hospital. '' He assures me that CCC nor XXXX Hospital will not put this on my credit report.
08/14/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	OH 45040	Web
Controlled Credit Corporation XXXX XXXX. XXXX XXXX XXXX OH XXXX This company has already contacted me for debt payment regarding XXXX XXXX XXXX. The payment has already been made to some person calling from their office. No receipt or acknowledgement sent. They keep asking about the same debt that was being paid. It appears they dont keep records and continue harassing customers. As indicated by University of XXXX XXXX Billing supervisor, it is against the hospital policy to continue harassing about reporting to credit bureau, in addition to their mismanagement of customer records. 1. Information regarding the debt : a ) The debt has already been settled. b ) They owe me a refund on the debt, since XXXX hospital was using this fraudulent charge ( outrageously charged my insurance ) for non specific services performed without the knowledge of the patient. c ) XXXX hospital has been proved a big fake trying to make money with deliberate and misleading diagnosis. For example, using a patient who is perfectly healthy as a disabled fellow and trying to get money out of him. 2. And, XXXX hospitals employ a bunch of collection agencies to make sure they get the left over scraps from the patient, after their insurances are duly attested.
04/13/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 45248	Web
As per my last complaint a collection company called Controlled Credit Corporation sent me a letter stating I owed money to XXXX XXXX XXXX. I called XXXX XXXX XXXX again to confirm I do not have debt with them, or any XXXX facilities. I was also told that XXXX does not due business with Controlled Credit Corporation and have never heard of them. I have Never been to XXXX XXXX XXXX, no claim has even been submitted to my medical insurance by any XXXX facilities for this amount of money. I also called my health insurance I check if I ever had an claims from this hospital in the past 7 years and nothing was or has been filed. I was assured I do not have any outstanding debt. Controlled Credit Corporation is trying to fraud me. If they continue and place a fake debt on my credit report I will hire an attorney and sue. This company needs to be investigated for fraudulent medical debt.
04/08/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	OH 45248	Web
On XX/XX/2021 I received mail from a debt collection company named Controlled Credit Corporation claiming I owe {$1100.00} to XXXX XXXX claiming this is the second letter they have sent. As of current I owe {$0.00} to XXXX and my account with the hospital is in good standing and has been in good standing with {$0.00} balance for two years. I have never received any correspondence from Controlled Credit Corporation on till today XX/XX/2021. I have called XXXX XXXX to verify if I have any outstanding debt and they said I did not and havent any idea who this debt collection company is. I do not owe any money to XXXX XXXX and this assumption I owe this money is fraudulent. This company is trying to collect money from me that I do not owe.
03/01/2020	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	OH 45236	Web
Have repeatedly asked this company to stop contacting me and they still continue to do so. Most recently contacted them on XX/XX/XXXX at XXXX XXXX ( please see attached screenshot ) to yet again tell them to stop contacting me. They said my account was noted. Today I received yet another letter in the mail ( XX/XX/XXXX ) dated for XX/XX/XXXX, a day after I asked them yet again to not contact me. Please see attached screenshots. They have called my work repeatedly after requesting them not to. They constantly call my phone and send me letters in the mail.
05/20/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 45140	Web
XX/XX/23 {$2700.00} I called at least 10 times and sent messages through the portal. They used the wrong code when billing insurance. The XXXX should be 100 % covered. They were suppose to rebilled insurance with the correct code and failed to do so now they sent the bill to collections. They have also sent the debt to a debt collection even though the patient portal states part is still pending insurance
07/11/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	OH 452XX	Web	Older American
i saw a doctor last XX/XX/2021 this vist was for a " well check '' this is bill for {$16.00} cents i have no idea what this id for a while back i received 2 others bills for around {$50.00} which i paid. this is unbeliveable that a year later i get another bill, and worse comes from a collection agency ... ... ... ... ... ... ... ... .....
01/11/2018	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	OH 45014	Web
Controlled credit corporation has been calling my place of employment repeatedly times throughout the day. Until it is interfering in my job and I 'm at risk of losing my job. We are not allowed phone calls of cell phone use at work.
10/25/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	OH 45056	Web
I have paid the debt, and you keep sending this letter to me. The phone number on the letter and the website is not working as well.
02/10/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	OH 45050	Web

01/19/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	OH 45102	Web

12/26/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	IN 46280	Web

12/05/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	OH 45140	Web

11/03/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	OH 45140	Web

06/18/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	OH 43068	Web

04/07/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 45247	Web	Older American

10/03/2021	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Collected or attempted to collect exempt funds	OH 45140	Web

05/03/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 45239	Fax

08/31/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	IN 47025	Fax	Older American

05/24/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	KY 410XX	Web

05/21/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	KY 410XX	Web

05/04/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	KY 410XX	Web

05/21/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 45255	Web

06/26/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	OH 45044	Referral

04/25/2017	No	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	OH 45224	Web

12/11/2016	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	OH 45044	Web

04/05/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	OH 45150	Postal mail

01/23/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	OH 45044	Web

10/23/2014	Yes	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	KY 41016	Web

04/18/2014	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	OH 45230	Web	Servicemember

03/03/2014	Yes	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	OH 45679	Web