CONTRACT RESOLVE GROUP LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/24/2019	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	OH 43130	Web
In XX/XX/2018 I signed on with XXXX for a membership as I started up a Flower Shop ( XXXX XXXX XXXX XXXX XXXX in XXXX OH ). I signed a contract with them for the membership. What they fail to tell you is that you will be assent an exorbitant amount of fee 's monthly. You buy their products/flower containers, you purchase all the flowers for their wire orders and then you are charged on top of that a 27 % fee per order. They do not tell you this when signing on. They tell you you are going to make money. I now owe a very large flower bill that i am trying to pay down. The other thing is that they control the amount of wire orders you get and the dollar amount. They have put their fee 's so high ranging between {$1500.00} to {$1800.00} a month. Well if you are getting the necessary amount of wires, then you owe them money each month. They have since placed my account with a collection agency ( Contract Resolve Group LLC ) Since then my employee was told that they would place it on my personal credit and it would be destroyed. I was also sent an email from then now saying they have spoke to XXXX and they are now going to file a lawsuit if i don't pay it. I did over {$14000.00} in wire orders for XXXX and I received less than {$3000.00} back from them. This has caused me a huge financial hardship. I owed XXXX nearly each month and I was once again spending my money on their products and their flowers to fill their orders. Once again they control the amount of wires you get and the dollar amount. Their intent is you pay them and my intent was to make money with they. I asked repeatedly for help and they lowered my fee 's and I still owed them money. This business practice is Unfair and Deceptive. They should be fully investigated about their business practices and what they are doing to florists. This cant continue. As far as I am concerned they owe me money. The collection agency reps have been very nasty and hateful when they spoke with my employee and they discussed my debt with him. Please investigate XXXX and Contract Resolve Group LLC they cant say when they did to my employee, threaten to put this on my credit and sue me.
12/18/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Used obscene/profane/abusive language	NJ 082XX	Web
I am a small business owner of a XXXX. I have been doing business with a particular vendor for about a year, since I have been open. I have fallen on hard times and have not been able to make payments on my invoices, by the same token, I still have a lot of the shoes still sitting on my shelf. I finally had a little bit of money and was willing to pay in good faith, as well as negotiate taking back some shoes ; however, yesterday afternoon, a man by the name of XXXX ( it keeps changing ) from the Contract Resolve Group called my store and proceed to harass my employee. I was not even aware that my account was going to collection, let alone have to deal with such inhuman behavior. This gentleman has spoken some of the most vulgar things I have ever heard. IN addition he has called my store at least XXXX times in the last 24 hours. Today it got so bad that we had to take the phone off the hook ( and we are a place of business so how practical is this ). He has threatened legal action and has even started calling my other job ( I am a XXXX ). His email are also harassing and his calls are outside the XXXX XXXX call window. I am at my wits end. All I want is to deal with my original vendor and come to some sort of agreement. This gentleman is scary and dangerous. I refuse to deal with someone who exhibits such unprofessional behavior. I am contacting you because I am hoping you can help me. I have contact the BBB ( which has already recorded XXXX complaints similar in nature against this company ). I am not a dead beat, just a small business owner with some financial difficulties because of a slowdown in business. I would appreciate and would be indebted to you if you could do something about this situation. Thank you so much!
10/07/2020	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	NY 11212	Web
Towards the end of XXXX I began receiving very harsh and disturbing comments from XXXX XXXX at Contract Resolve Group. He has called each week 2-3 times a week since XXXX. I asked him not to call in the beginning of XXXX. He was very rude and combative. He contacted my former partner about a debt I owed. I tried explaining to him that in addition to me owing the company XXXX XXXX XXXX monies they had not resolved a bill that they owed me which makes the amount that they recorded incorrect. He went off stating that they owe me nothing and claimed that I was irresponsible and I just didn't want to pay up what I owed. I asked XXXX not to call my phone again and he continuously calls and he also continues to call my former partner to give me messages. He has gone far enough leaving threatening messages that we have saved, he threaten to report me to the IRS, contact a lawyer to sue me, freeze my accounts, and report me to the XXXX XXXX XXXX. I hang up when he calls, he has called from many different numbers including restricted numbers. I have explained to him that I was uncomfortable discussing anything further with him therefore this was harassment. He continues to call. Please stop this abuse of Authority, he is annoying and very disrespectful.
09/12/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted employer after asked not to	NC 284XX	Web
XXXX XXXX with a collection company has made several calls to my cell phone and work phone. He is very rough in how he talks to you. He tells you how to handle your business. He has also called my boss at my job and suggested that he give me some days off so that I can go get my finances in order. He discussed to my boss how much debt was owed. Everyone he has contacted ( even people that have nothing to do with the debt ) he tells them how much debt my husband and I owe and who it is too. He has even talked with other employees and told them we need to pay our bill. He even called our landlord and told him how much we owed. His practices needs to be reprimanded. The number to reach him is XXXX ext XXXX. His first call to me was XXXX XXXX at XXXX then XXXX XXXX at XXXX Then he called my work phone on XXXX XXXX at XXXX then again XXXX XXXX at XXXX and then contacted my boss on XXXX XXXX and told him how much debt I owed. ( See note attached ) He then called back to my cell phone once again on XXXX XXXX at XXXX He has since then called my husband on several occasions and a co-worker.
02/20/2019	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	MS 39648	Web
This guy calls from this company/phone number threatening to sue if this unverified, invalid debt isnt paid by noon. There was no letter mailed from this company which would give 30 days to dispute. This number calls repeatedly 10-15 times back to back on a number that does not belong to the person they are trying to contact about the debt. I have a recorded voice message giving details about this debt on a number that is not even associated with the debt. The calls come in these repetitive blocks multiple times a day. I have them logged in a caller ID bank. The calls began on XX/XX/XXXX and have continued today, XX/XX/XXXX after the person was told not to call the number again and only contact via US mail. This is a disruption to my work. They claim the debt is for {$740.00} from XXXX The debt is NOT valid as the product they claim to have sent was not received, and the services billed were not utilized. Letter of cancellation was sent to XXXX in XXXX of 2018 and was not honored. The caller is belligerent and rude and demanding.
05/13/2021	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	VT 056XX	Web
XXXX from Contract Resolve Group LLC has phone repeatedly for the last few months over a debt to XXXX - a debt I do not have any record of owing. I informed him that I would be happy to speak to XXXX about the issue, but would not be giving him bank and credit card information. I attempted to mail a certified letter to XXXX alongside a check for the amount owed and it was returned to me for refusal to sign. He has now decided to call multiple times per day, using threatening language alongside threatening messages. Better yet, he has now begun texting my family members and providing them private information. As I have been informed by my attorney, whether a debt is owed or not, they are legally not allowed to inform anyone of debts owed alongside any information regarding the matter. XXXX and his company have been at this for months now and my next step will be legal action against them for harassment and violation of the FDCPA
11/30/2021	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	NJ 07090	Web	Older American, Servicemember
On Wednesday XX/XX/2021 XXXX XXXX of Contract Resolve Group, LLC called to collect a debt. When we asked for verification of the debt he said he would send verification by sending a personal agreement letter. The letter they sent was fraudulent and not signed in person or via email by me or my wife. They proceeded call us XXXX, threatened to go to the IRS, take us to court and call us other names via email. All while sending these emails and having communication with our daughter. She is has nothing to do with this matter and she is being harassed via email by XXXX XXXX and verbal assaulted by XXXX XXXX. XXXX XXXX told her he was " going to come get her XXXX and XXXX '' that he was " going to send people to NJ for them '' and said he had XXXX. No formal police were contacted. We have not yet sent a cease and desist letter but we will to day.
03/05/2019	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 76028	Web
I have an outstanding debt with XXXX XXXX and I am working to resolve the debt and have explained this to Mr XXXX. I have received multiple calls at my place of business from XXXX XXXX XXXX, XXXX ( XXXX XXXX ), XXXX XXXX XXXX XXXX, XXXX TX XXXX, Phone XXXX, Ext XXXX. I have explained to Mr. XXXX that he is calling me at my work and we are not allowed personal phone calls. Yesterday XX/XX/19 Mr. XXXX called and yelled at me. He keeps tell me he will come to my place of business and have me served with lawsuit papers. Mr. XXXX has called me 5 times and every time I have told him this is my work number and have asked him not to call me at this number. Mr XXXX has my email, cell number and my home number but continues to call my work number He called me on the following dates and times XX/XX/19 @ XXXX XX/XX/19 @ XXXX XXXX XX/XX/19 @ XXXX
10/26/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	NY 11231	Web
The tactics of this agency are beyond deplorable. Their reps XXXX XXXX and XXXX XXXX have 1 ) Told us to send them a post dated check when we told them the funds were not in our account. 2 ) Asked us the names of the clients and amounts we are waiting payment from in order to pay the debt. This is a violation of confidentiality. 3 ) Have continued to harass us with phone call after phone call even when we have told them we are waiting for a check in order to pay this debt. 4 ) Have threatened us repeatedly with lawsuits and so called " final straw '' warnings. 5 ) Have made nasty, condescending and wholly unprofessional comments towards our staff. 6 ) Misrepresenting information to our clients and vendors 7 ) Misrepresenting what our bookkeeper told them
02/12/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX XXXXX	Web
this is supplemental to complaint # XXXX on XX/XX/18 contract resolve responded to my above referenced complaint with threats of retaliation by texts, emails and phone calls. the emails included name calling directed at me, confidential information was shared with the city code enforcement and including an email they sent to the chamber of commerce with what appeared to be an attemot to initiate a loan request in my name. i have all messages saved including tracking data to verify origin.
05/03/2017	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	MD 208XX	Web
I got a call from these XXXX , stating that they were looking for my EX who I do not speak to anymore about a debt he owes from his business dealings. They have threatened me to continue to harass me if I do not get my ex to call them. They have also contacted my daughter 's cell phone. I have made it clear that I can not help them, however the XXXX keeps harassing me. This should be illegal for him to threaten me over text messaging and to continue to call and text my phone.
06/08/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	IL 60201	Web	Older American
I used to be the XXXX of a company that closed down last year. I continue to get harassing phone calls from this debt collection company threatening to sue me. Now they are calling my wife 's private number. My wife has no association with this company. I get XXXX or XXXX calls a day. My wife received XXXX today and is likely to start receiving more now that they figured out what her number is. The debt does not belong to me personally. It belongs to a corporation.
07/27/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	NJ 078XX	Web
XXXX XXXX Contract Resolve Group, LLC. XXXX XXXX XXXX XXXX. XXXX, TX XXXX Ph : XXXX ext. XXXX Fax : XXXX XXXX XXXX This man has called my office multiple times a day, Called my employees multiple times a day. called my cell phone multiple times a day, called my elderly parents, my brother every family members concerning a business debt that none of my family are involved in, he has been harassing us for over 2 weeks now with phone calls and emails as well.
12/27/2018	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	TX 76226	Web
XXXX XXXX called me from XXXX but left a call back number of XXXX. He said he was trying to reach my neighbor XXXX XXXX about a debt collection and I needed to reach him and have him call them. I told him this was highly unprofessional and he shouldn't call clients neighbors. It actually turns out he had my maiden name from 14 years ago and was calling about a very old neighborhood. He told me calling neighbors isn't illegal and he can do what he wants.
05/03/2022	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	NC 276XX	Web
Im XX/XX/22 I was contacted by XXXX XXXX of Contract Resolve Group, LLC. XXXX XXXX XXXX XXXX XXXX, TX XXXX Ph : XXXX ext. XXXX Fax : XXXX XXXX saying that he was representing XXXX in resolving a payment he thought I I owed. Ive asked him numerous of times not to call my workplace. Not only did he keep calling harassing me but he manage to reach out to my family members. He has threatened me, my staff and my family members.
06/14/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	TX 751XX	Web
This man, XXXX XXXX of Contract Resolve Group LLC has conveyed all my business to an employee of my company. He has made threatening telephone calls and emails to my landlord, the City Health Department, and continues to place telephone calls and texts to me after being told numerous times not to contact me. He is abrasive and goes out of his way to contact external parties to taint my business relationship ( s ).
09/16/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Seized/Attempted to seize property	NC 284XX	Web
XXXX XXXX of Contract Resolve Group L.L.C. in XXXX, Texas wo n't let up. He is slandering our name and business all over the place. Calling my boss at my job, calling our landlord and other people who have nothing to do with this bill owed and telling them how much we owe. This should be considered unfair practice. This debt owed is no one else 's business.
11/01/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CA 95210	Web
Debt collectors calling and leaving voice messages and emails harassing me daily. Calling me to disrespect me at any level. Threatening me to take legal actions. This debt collector had bought a debt from XXXX whom I use to work with. Which I dont owe that amount and Im still in contact with XXXX XXXX I dont know who this debt collector is.
06/16/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	TX 77092	Web
XXXX XXXX - repeated calls after informed not to call. Additionally informed the claim is no valid and has been disputed. XXXX threatened to continue calling even though he was asked not to call again. He said he did n't care and would call until he got paid. To date there have been at least XXXX calls from him in the last week.
02/01/2023	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	TX 76087	Web
XXXX XXXX with Contract Resolve Group has contacted me several times via telephone and email after I requested that he only contact me via XXXX mail. He also called my elderly mother on her cell phone, disclosing the details of my debt and saying he would turn me into the XXXX XXXX XXXX XXXX XXXX.
10/16/2019	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	CA 94102	Web
The company called and emailed many times. They call our employees, they call our family at work. We are in commuinication with them in writing only and yet they still call extended family and harass them at work even though they have nothing to do with the business debt.
02/06/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	TX 790XX	Web
on XX/XX/2018 caller identified himself as XXXX ... .told personal information to non involved parties ... used profanity ... stated he was an attorney ... .repeatedly calls back after being told to stop ... .made what sounded like a threat of violence
09/10/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	TX XXXXX	Web
Debt collector made several calls to work associates and in-laws describing debt in detail.
09/03/2020	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 75157	Web

11/19/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt		Phone

05/16/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	IL 62298	Web

04/19/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	CA 91016	Web

03/29/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	MO 63043	Phone

02/22/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 77598	Web

01/26/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	TX 77045	Web

10/17/2017	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	TX 75929	Web

11/30/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted me after I asked not to	TX 76182	Web

02/11/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	FL 32563	Phone

12/09/2014	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	NY 11204	Web

06/12/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	TX 75220	Web

05/12/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	GA 30309	Web

02/20/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	MS 39429	Phone