Continental Credit Control CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/26/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 93012	Web	Servicemember
My complaints are regarding 2 companies : 1st : XXXX ( XXXX XXXX XXXX XXXX ) and 2nd : Continental Credit Control. I had a medical examination provided by XXXX on XX/XX/XXXX that was billed to my insurance company for {$910.00}. I believed the bill was in error because XXXX was ( & still is ) in network with my insurance company and there was no 'provider responsibility ' or write off on the statement or EOB as I had ALWAYS seen in the past with all in-network providers that provided a lowered patient responsibility portion. ( For example, quite often I have had to ask XXXX XXXX to re-submit a claim to my insurance for a variety of reasons and every single time, it turned out that the original amount I was billed for was highly reduced or actually found that I was not liable for it ). So I assumed this was also the case for XXXX, as I could not believe that the full amount that was being charged was 'allowed ' and all of my financial responsibility. Thus, I called XXXX on XX/XX/XXXX and requested they re-submit the claim, which apparently they did according to XXXX 's records. I was told I would expect to receive information as to what was found and resolved. I never received another bill from XXXX nor any EOB from my insurance company, thus I believed the matter was handled. Until I received for the first time ... suddenly ... a letter/statement from Continental Credit Control dated XX/XX/XXXX, literally 20 months after I had the last conversation with XXXX! Upon receiving this collection notice, I called XXXX on XX/XX/XXXX and was told my case would be sent to " XXXX XXXX XXXX '' but not to expect any response until mid-XX/XX/XXXX as they were experiencing a high volume of cases due to faulty invoicing ( this information was also on their recorded message during the long hold ). I then called that same day, the representative for Continental Credit Control listed on that statement " XXXX '' ( her initials ) and informed her of the situation and what XXXX told me. I asked her to please put my account on hold until I heard back from XXXX. The representative " XXXX '' from Continental was very cold, abrasive and unwilling to do anything for me. Thus, by early XX/XX/XXXX when I had not heard anything from XXXX, I called numerous times and asked to be connected to a supervisor, and each time I was either disconnected or put through to leave a voice message and NEVER received a call back! I even asked for the head billing supervisor of the whole company and was given a number of 2 men in Texas, whom I also left at least 3-4 messages for and did not receive a call back until XX/XX/XXXX. By then, on XX/XX/XXXX, I had finally reached a 'live ' supervisor at XXXX I will refer to her as " XXXX '' ( her initials, as we are supposed to exclude personal information ). " XXXX '' confirmed with me that my record had shown my conversation on XX/XX/XXXX and that the bill was re-submitted to the insurance. She also provided me with the dates that XXXX mailed me a bill for the {$910.00} service and they were ALL prior to my call on XX/XX/XXXX ( the last one they sent was on XX/XX/XXXX, which prompted my call to them ). She said they last heard from my insurance company denying the claim onXX/XX/XXXX but that no other bill was then sent to me to collect the payment! The insurance company also did not send out another EOB. Thus my chief complaint is that XXXX really should 've sent me another statement following the response they received from the insurance company in XX/XX/XXXX. Since I never received any subsequent bill from XXXX nor an EOB from the insurance, I assumed this was taken care of. If I had received a bill following the resubmitted claim, then I would 've paid it then or at least started a payment plan. 'XX/XX/XXXX ' told me it is in XXXX 's billing practices not to ever send out more than 3 statements, however, those were sent to me prior to the claim being re-submitted in XX/XX/XXXX. 'XXXX ' said it was not their responsibility to follow up for payment, which seems absurd to me. ( If you owe the gas company or phone company money, you keep getting a monthly bill, you are n't suddenly 'off the grid ' for 20 months and then sent to collections! ). As stated earlier, I left at least 4-5 messages with supposed 'supervisors ' inXX/XX/XXXX and XX/XX/XXXX of XXXX too and never heard back except from one, finally after 2 weeks of my leaving messages. 'XX/XX/XXXX ' did, to her credit, offer to reach out to Continental to see if there was anything that could be done about the interest, and when I spoke with her again on XX/XX/XXXX, she told me there was nothing they could do about the interest charged by Continental . She informed me that they, XXXX, were going to file an appeal on my behalf with the insurance again, although I 'm still not exactly sure why or what that would accomplish. My conversations with both companies in the past 2.5 months have been regarding the issue of not receiving any bill or notification after XX/XX/XXXX and then suddenly being sent to collections with interest 20 months later! The issue is not with being liable for the amount of {$910.00}, now that I 've been made aware that the full amount was/is my responsibility. Had I been billed again in XXXX, I would n't have had this additional interest amount to pay AND my credit would not be tarnished because of their poor billing and communication practices. As I stated in the beginning, my 2nd complaint is with Continental Credit Control, CCC. The representative assigned to my case " XXXX '' has been very cold and unwilling to assist on any level each time I have called her. I feel I should 've been granted a 'hold ' on my case as I called them right after receiving their first letter and explaining to her my dealings with XXXX in XX/XX/XXXX. Today, XX/XX/XXXX I spoke with the chief collections supervisor of CCC as I did not want to speak with " XXXX '' anymore. He, " XXXX '' ( supervisor initials ) was just as cold, very dismissive and unwilling to hear my case. I asked him for the notes and details of my case as I wanted to write down what he said but he kept interrupting me, even from the beginning, by saying " this conversation is getting funky. '' I asked him how was the 10 % interest rate determined, from when did it commence, who drafted the terms of the collection ( was it XXXX or CCC ), if there was anything that could be done about the interest, but he was very condescending in his responses and I can guarantee I was maintaining a professional voice. Two things of particular really alarmed me from the conversation with " XXXX, '' he said he could tell from my credit on XXXX that I had $ XXXX of credit available to simply put the whole {$1100.00} amount due ( {$910.00} principle + interest ) on a credit card. I immediately asked him if he just looked up my credit without my consent and he defensively replied that he was looking at what was pulled on XX/XX/XXXX when they acquired my account from XXXX as a 'soft ' inquiry. Is that even allowed? Why does he still have that information in front of him in XXXX from something pulled in XXXX? How can he dare assume we would put more debt on high rate credit cards? I informed him that we ( my husband & I ) do not have $ XXXX available in credit, that for a fact we have nearly $ 20K in credit card debt and to put another {$1200.00} on a credit card was not a casual choice nor option! He disputed what I said as if I was making up my own indebtedness!! Secondly, he stated a couple times " as a courtesy '' if I paid the full amount ( principle and interest ) he would " remove as a credit rating '' the debt as so it would not show up to the 3 credit bureaus. I asked him to clarify this as I assume once you pay off a debt, that it should be automatically removed to show as paid - this is one of the instances where he was very condescending and short in his answer as I was trying to understand what he meant by this statement. He asked me to make a payment online, to direct all future correspondence with the company just in writing, he was hesitant in providing his last name to me and HUNG up on me while I was asking a question. Again, I kept a calm voice throughout the conversation. I believe that the CFPB and the California State Attorney General office should create a rule that require medical providers to mail patients statements, following correspondence with insurance companies and letters to inform patients that if the account is not paid, then the matter will be sent to collections. This was not the case with XXXX, as I never received a subsequent bill nor a letter that this was being sent to collections as stated above. As 'XXXX ' of XXXX informed me, they have a billing practice of not sending out more than 3 statements, even though a case is pending or in transition with an insurance company, seems unprofessional and unfair to the patient. I will certainly NEVER again utilize them for any service. I also believe there should be a grace period for patients before collection agencies can charge interest. I read the Civil Code 3289.B, however to charge interest from a statement 3 years ago that I honestly believed was taken care of between my insurance and XXXX is unfair and excessive. I would 've paid this off if I had been informed that it was my obligation. To be required to pay interest on a debt I did n't even know I had is in my opinion, criminal. Thank you for your time and patience in reading through this long statement.
01/13/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 912XX	Web
In XXXX, XXXX, Continental Credit Control, a third-party data mining and collection agency located at XXXX XXXX XXXX XXXX XXXX . XXXX, XXXX XXXX, CA XXXX, reported a collection account to all three of my major credit bureaus on behalf of a healthcare service provider ( XXXX XXXX/XXXX-XXXX XXXX ) for the amount of {$2400.00} with an accruing interest rate of 10 % in demand to collect on a settled medical lien that was paid in full and as agreed nearly 4 years ago as part of a litigation settlement in a personal injury lawsuit. The original principle lien balance with XXXX XXXX ( {$1500.00} ) was negotiated down to a final settlement amount of {$410.00} by my attorney ( XXXX XXXX ). Prompt payment for this balance was remitted by check ( no. XXXX ) from my attorney 's office to XXXX XXXX/XXXX-XXXX XXXX on XX/XX/XXXX. Bank records of the canceled instrument indicate that the check was presented and collected-on by XXXX-XXXX XXXX on XX/XX/XXXX. At no point within the intervening 4 years since the account was paid and settled did XXXX XXXX/XXXX-XXXX XXXX or the furnisher ( Continental Credit Control ) attempt to contact me directly or notify me of the claim for a balanced owed before suddenly reporting a collection to my credit bureaus in XXXX. Upon notice of this collection account ( XXXX XXXX, XXXX ), I took immediate action to contact the furnisher to submit documentation showing that this account was paid as agreed and has been settled since XXXX ( including copies of the canceled instrument from my attorneys escrow account referencing the lien settlement at XXXX XXXX as well as a settlement agreement signed by both the management at XXXX XXXX/XXXX-XXXX XXXX and my counsel, which I have also attached to this complaint ) ; however, repeated attempts to provide this documentation and to remedy the issue have gone on rebuffed, disregarded, and dismissed by the furnisher. The refusal by Continental Credit Control to receive the documentation demonstrating that this account has been paid as agreed and settled since XXXX and correct the invalid reporting on my credit bureaus accordingly represents willful violation of their obligations under the Fair Credit Reporting Act and a blatant and fraudulent attempt to extort me for a balance not owed. Concomitantly, during the time since XXXX when the invalid collection account was first reported to my credit bureaus, I have repeatedly disputed the collection record with all three major credit reporting agencies ( XXXX, XXXX, and XXXX ) to no avail. Despite the settlement documentation ( referenced above ) which Ive submitted with each dispute, the credit reporting agencies allege to have verified that the information provided to them by the furnisher is valid and accurate ( cf. XXXX Report No. XXXX XX/XX/XXXX ; XXXX Confirmation No. XXXX XX/XX/XXXX ; XXXX # XXXX XX/XX/XXXX ). Thus, even with documentation demonstrating that I have no liability or obligation for this collection account and that this collection account in invalid, the credit reporting agencies have remained unresponsive and unwilling to remedy or correct the error and expunge this invalid collection account along with all derogatory remarks pertaining thereto from my credit bureaus. This also represents willful violation of their obligations under the Fair Credit Reporting Act. As a direct result of the respective failure at the credit reporting agencies to fairly revue my disputes and remedy this issue as well as the ongoing invalid derogatory remarks that continue to be posted to my credit bureaus by the furnisher, my credit score has suffered tremendous and unwarranted damage and continues to decrease. This issue has caused creditors to withdraw offers of credit and/or close good-standing credit accounts as well as other personal and financial damages. Moreover, the negative effects of this invalid collection on my credit bureaus hold serious long-term personal and professional ramifications for me if the issue remains uncorrected.
11/04/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CA XXXXX	Web
Continental Credit Control ; XXXX XXXX. XXXX XXXX, XXXX XXXX, CA XXXX Phone XXXX ( XXXX XXXX XXXXContinental Credit Control was contacted in good faith to resolve only XXXX outstanding medical bill that consumer was aware of. Several phone calls and a voicemail were made to reach them. Upon contacting XXXX XXXX and XXXX XXXX it was it is policy not to send notices or call in regards to updating consumer of more than XXXX acount outstanding. To quote, '' We do n't have to send you anything, you could have called. '' When asked how a consumer is supposed to be aware that several accounts exist when XXXX notice attempt several months ago the response was stated that Continental Credit Control does not send out statements, call or notify you that the collection has not been paid on. Accounts from XXXX physician may exist from different visit and consumer only is aware of XXXX, paying on XXXX - what way could a consumer be aware. Continental credit Control Rep stated that their accounts are all seperated and treated seperately even for XXXX physician so they do n't have to tell you about other accounts you owe on, as a policy of thiers if they contact once or twice at all your just supposed to know. Consumer was unaware several accounts were outstanding and was not notified that the billing process payment would only go to XXXX acoount. Also when creditor was asked about securing a paymet plan under six months with electronic check in good faith in regards to new discovery of other amounts under different account numbers, Continental Credit Control Rep. XXXX XXXX stated that the only way to remove the credit reporting was to pay in full by credit card. When asked if why other creditors were willing to work out a guaranteed debit payment plan the response was the staff Rep : XXXX XXXX stated it was not an option. Whe asked further if this was a company policy or a California XXXX XXXX XXXX Representative XXXX stated he became rude and talked ove me each time interrupting the consumer. When calmly approached for a reasonalbe explanation or effort to work with reaching a amicable agreement with debt collection XXXX XXXX XXXX was even less professional and stated he could only assist the concumer if the bill was paid in full at the time of the all and he could no longer talk to and hung up leaving consumer slammed on the othe end of call and having to call back to resolve amounts/account reference numbers and other details with XXXXaccount representative. Hanging up on a consumer when the consumer is asking if it 's a company policy/practice or California XXXX regarding statements, payment plans or such is just plain unfair practice and leaves the consumer at the loss, having to call back through phone trees, voicemail and waiting on the phone. Of all the agencies this consumer has dealt with Continental Credit Control has shown themselves to be the least worthy or fair practice and assisting consumers staying informed of outstanding or transferring medical bills by stating they do not have to send out notices, nor inform the consumer that other account are not grouped together for the same medical physical, so you only pay XXXX account while the others stand out and accumualte interest. That is not fair, and then report it to your Credit. Also that when a consumer attemtpt to make a payment plan and provide account and payment in a good faith effort for best business practice is told that the only way is pay it off in full or not at all. In this day when financial and XXXX crisis has it all of us it is disconcerting that Continental Credit Control Representatives XXXX XXXX and XXXX XXXX should follow such a phone script in business with patients. The phoe calls were tape recorded and hopefully will be followed up to review Continental Credit Control for improvements.
06/19/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	OK 73012	Web
Account Name : Continental Credit Control Account Number : XXXX Account Type : Collection Date Opened : XX/XX/XXXX Status : Collection account. {$1900.00} past due as of XXXX XXXX. Status Updated : XX/XX/XXXX Balance : {$1900.00} Balance Updated : XX/XX/XXXX Original Balance : {$1600.00} Highest Balance : {$0.00} Terms : 1 Months I firmly assert that this account is not accurate, and I have never agreed to any financial responsibility associated with it. Furthermore, I have no knowledge of the debt in question and have never entered into any contractual agreements with Continental Credit Control. As such, I believe this account is erroneous and must be removed from my credit report. I have also provided substantial evidence that this is due to incorrect insurance billing At this time I will also inform you that theyve listed my account as PAST DUE as of XX/XX/XXXX. In addition to the past due they are also attempting to charge interest rate on a medical bill that is related to a medi-cal insurance policy. Against federal regulation policy holders of medical are to never be billed for services or medical procedures. This is not only incorrect but according to the FDCA, this is illegal as collection accounts can not be reported as having a past due balance. Being that their offices are reporting invalidated and unlawful recording information that goes against the law and my rights you must delete this account and report the deletion of this account. Their actions have constituted fraud under both Federal and State Laws. The representative XXXX XXXX ( ext XXXX ) verbally disregarded the law and refused to correct the issue even after I provided verbal authorization for XXXX XXXX XXXX XXXX representatives to discuss on my behalf in effort to fix the billing issue from their internal organization to the original creditor. I have provided validation requests and communicated with my insurance provider. Here is what I asked and what was not provided approaching 90 days. -What the money Continental Credit Control says I owe is for : -Proof of my wet signature accepting financial obligation for what they say I owe : -Explain and show me how they calculated what they say I owe : -Provide me with copies of any papers that show I agreed to them what they say I owe : -Provide a verification or copy of any judgment if applicable : -Identify the original creditor and provide original balance for services products or fees : -Prove the Statute of Limitations has not expired on this account : -Show me that they are licensed to collect in my state : -Provide me with their license numbers and Registered Agent or Agent of Service :
05/09/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA XXXXX	Web
On XX/XX/XXXX I contacted Continental Credit CTRL to resolve a medical bill that was placed on my Credit Report. I had called them before I believe in XX/XX/XXXX asking why I was getting collection notices from them in regards to Radiology bills that were due to a violent crime. I gave them the Victim 's Assistant contact information as well as the Assistant D.A. as well as opposing counsel. They disregarded the information and placed the bills on my credit report. The person I spoke with XXXX XXXX at ( XXXX ) XXXX said on XX/XX/XXXX mentioned that she went over the notes and saw the previous info. I asked her then why was it on my credit report if they knew that I was a victim of a violent crime and that it was going to be paid via either restitution or by the Victim 's Assistant Program ( VAP ). I told her that I would check the correct fax number and mailing address for the account and call her back which I did and gave it to here within 10 minutes. She said after I have given her all the numbers and addresses for the VAP, that there was nothing that she could do. I asked her what that meant. She didn't have an answer. I told her that made no sense and why would they be so difficult to a person that was doing everything to get them paid and their credit clear. I asked to speak to her manager and he was unavailable. This company is very ill-informed about the VAP and their ability to pay medical bills if a person is approved. I attempted to explain that to her but she wouldn't listen. I guess their phone calls are limited by time therefore they talk extremely fast and don't have time to listen. Regardless, I spoke with them at least 4 times today to rectify this situation. As well as at least twice before on XX/XX/XXXX I called them twice XXXX XXXX & XXXX after being hung up on by a male.. I don't understand why a company representative from Continental Credit CTRL would be so difficult to a person who is doing everything in their power to get them paid. They are unprofessional and uninformed. They need more training on how to resolve medical billings on the proper XXXX forms to insure payment. I also asked them if this could be resolved if I contacted the XXXX XXXX practice directly and for that she had no answer. Why are victims of violent crimes made to be punished by not only the assailant but by the credit agencies whom the survivor is trying to pay? This has caused a mountain of stress that is very destructive.
09/06/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 92592	Web
I filed a complaint # XXXX previously and the complaint was closed because Continental Collection Agency lied and said my insurance company was billed and they denied the service stating I was responsible for the amount owed, and the complaint was a dispute of debt and not appropriate for CFPB. I maintained from the start I did not owe the debt, my insurance was never billed, and this was a mistake on someone's part. I received a copy of the denial from the insurance company and plain as day it states Claim not covered by this payer. The wrong insurance company was billed by XXXX XXXX back in XX/XX/2015. I was finally after many attempts and several notices later from Continental Credit Control able to reach someone at XXXX XXXX to explain they billed the wrong insurance. Continental Credit Control refused to talk to XXXX XXXX about this to verify the debt. Once I was able to get XXXX XXXX to respond I was pulled out of collections, my insurance was billed, and today I received a check from XXXX XXXX for {$24.00} because I was over charged for my co payment for this date of service. As I explained in one of my complaints to CFPB, I have industry experience and had been in contact with my insurance and was clear I knew what I was talking about. I was getting no cooperation or willingness to try and understand from Continental Credit Control. XXXX XXXX would not return my call. I know Continental Credit Control probably paid a flat fee for a bucket of uncollected claims from XXXX XXXX. Some valid collection cases and some not. It doesn't give them the right to lie when you ( CFPB ) send a complaint to them, or to categorize complaints incorrectly to justify them, or to try and bully people into paying money they might not owe so they can recover their investment for the debt they bought. Attached is a copy of my correct insurance card that XXXX XXXX had from the start, along with copies of all the statements I continued to receive from Continental Credit Control, the insurance denial showing the claim was denied as not covered by this payer so you can see the Continental Credit Control Rep lied in a previous complaint response stating the insurance denied the service as the patients responsibility, and a copy of my refund check once by insurance was billed correctly by XXXX XXXX. Maybe in the future complaints CFPB can require credit agencies to show proof of what they're stating in their response.
01/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	CA 92805	Web
I ( XXXX XXXX ) was involved in a XXXX case along with my boyfriend XXXX XXXX XXXX XXXX and we were both sent to XXXX XXXX by XXXX, she was a representative for the XXXX XXXX XXXX XXXX XXXX XXXX and who we were ex clients of. We were sent to XXXX XXXX for treatment for our injuries. XXXX had stated that we won't have to pay for any bills whether it was a win or loss case. After the case was over, we both were getting bills from XXXX XXXX sent to our mailing addresses. XXXX notified XXXX about the bills and she said not to worry about them, she wanted XXXX to take pictures of the bills and send them to her so that she can handle it. She stated that we should not be paying any bills to any doctors that she referred us to. As time passes by, we checked our credit scores and we been wrongfully sent to collections when we were not at fault nor responsible. My boyfriend had contacted XXXX about the collections but, she has been little to no help whatsoever, she does not respond to his messages. We both filed and submitted a dispute late XXXX with XXXX and XXXX with mixed results. My boyfriend XXXX XXXX XXXX XXXX had his collections removed from his credit score account by XXXX but XXXX has not so he submitted his own complaint. As for me, XXXX has removed the collections from my credit account on XX/XX/XXXX. For unknown reasons, XXXX added the collections back to my account on XX/XX/XXXX. I tried calling them to find out why, no pick up. For XXXX, I filed the exact same dispute and I was not satisfied with my results. I do not understand why XXXX removed the collections and put it back into my account 5 days later. This is not a game, it is a serious problem and I do not appreciate how this is being handled by the credit bureaus. I also do not understand why my boyfriends collections has been removed by XXXX and mine has not when we both filed the same exact dispute, no changes or differences between our disputes. I have supporting evidence to back up my complaint, screenshots my boyfriend XXXX XXXX XXXX XXXX took of his conversations with XXXX. Side note ; XXXX contacted XXXX XXXX XXXX himself, he said that he will be of assistance and send a letter soon stating that we were not at fault and that we shouldn't have gotten sent to collections by XXXX XXXX.
11/28/2015	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	CA 92563	Web
Violation HIPPA, PHI and California 's Medical Privacy StatuesIn reference to account # XXXXPlease be advised that under Federal Statutes the Fair Credit Reporting Act, ( 15 U.S.C. 1681 et seq ) and California 's Consumer Credit Statutes, you may be held liable for the following actions ( a ) Duty of furnishers of information to provide accurate information. ( 1 ) Prohibition. ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. In addition, the HIPAA and California 's Medical Privacy Statutes are in effect in this situation even though the health care services provided may have been prior to enactment. The Privacy Rules prohibits a covered entity from using or disclosing an individual 's protected health information ( " PHI '' ) unless specifically authorized by the individual or otherwise allowed under the Privacy Rules. In general, PHI encompasses substantially all " individually identifiable health information '' that is transmitted or maintained in any medium. " Individually identifiable health information '' includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual 's physical or mental health or condition, including information related to an individual 's care or the PAYMENT for such care. The furnishing of my account information is not in compliance with HIPAA, or California 's Privacy Act, and any subsequent reporting of this account on my credit reports to XXXX, XXXX and XXXX is a clear violation of Public Law 104-191 ( " HIPAA '' ) since there can be no permissible business purpose in divulging protected health information to anyone on an account once there is no longer any payment due.
08/06/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 92592	Web
Monday XX/XX/XXXX I received a phone call from a person at Continental Credit Control informing me she was a collection agency attempting to collect a debt on behalf of XXXX XXXX from XX/XX/XXXX. I informed her we had not ignored any bills and pay everything immediately after we receive them so there can't be a past due bill. I requested she send me an itemized statement so I can see what she's talking about. She claimed notices had gone out to My address with no response. I told her no way, nothing has changed for me, and I have not received anything from them. When I arrived home in the mail was a notice from Continental Collection Agency in the amount of {$160.00}. There was a ten percent interest charge included in the total of {$35.00}. I immediately called my insurance company to see if they paid the claim back in XXXX thinking maybe I misplaced the EOB and never received a bill. My insurance, XXXX has never been billed for the service either. They even checked to see if the claim was sent and rejected it for some reason and they never sent it again. There is no record of this service with my insurance at all. More perplexing is how XXXX XXXX/XXXX came up with a charge for the service since they are an in network provider with XXXX and they would bill me the difference of the contracted price based on my plan after XXXX paid. Even the XXXX claims specialist said it's impossible to speculate exactly what this amount would be without an actual claim. When I called Continental Credit Control to explain they need to bill my insurance and then bill me the difference of the contracted price, I was informed they don't deal with insurance companies. I explained I understand this but clearly XXXX XXXX has made a mistake. I was told to write an appeal and send it to them and they'll consider it. Otherwise it will go on my credit. This is wrong. I've spent the entire afternoon on this. Thank You
07/25/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA XXXXX	Web
On XXXX XXXX, XXXX, I had a XXXX at a facility calling themselves XXXX XXXX ( located in XXXX, California ). Prior to undertaking this medical procedure, I was informed that my total out-of-pocket cost would be {$120.00}. I agreed to pay this amount and was charged the same following the completion of the procedure, which I promptly paid in full using an XXXX XXXX card issued in my name. On XXXX XXXX, XXXX, I was contacted by an organization calling themselves XXXX XXXX ( also based in XXXX, California ) that claimed I owed {$350.00} for the aforementioned medical procedure and that no payment had been received either on the day of the procedure or in the subsequent four months. After several attempts ( by mail and phone ) to contact this organization went unanswered, I was finally able to speak with a representative of this organization at length in XXXX XXXX and it was agreed by both parties that my payment of {$120.00} on XXXX XXXX, XXXX had fulfilled any financial obligation that I had with XXXX XXXX and that there would be no further attempts to collect the non-existent debt of {$350.00}. And, after not receiving any further notices from XXXX XXXX for over 15 months, I assumed that the dispute had been resolved and the case closed. However, on XXXX XXXX, XXXX, I received a notice from an organization calling themselves Continental Credit Control ( based in XXXX XXXX, California ) in attempt to collect {$400.00} ( or the original {$350.00} debt plus interest of {$59.00} ). At the time of writing this correspondence, over 20 months have passed since the medical procedure in question was performed and I am somewhat perplexed as to why I am still being contacted concerning a debt which I do not owe and would like to be assured that a final and binding resolution to this dispute can be achieved within the next few months.
01/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	CA 92805	Web
I ( XXXX XXXX XXXX was involved in a XXXX case along with my girlfriend ( XXXX XXXX ) and we were both sent to XXXX XXXX by XXXX, she was a representative for the XXXX XXXX XXXX XXXX XXXX XXXX and who we were ex clients of. We were sent to XXXX XXXX for treatment for our injuries. XXXX had stated that we won't have to pay for any bills whether it was a win or loss case. After the case was over, we both were getting bills from XXXX XXXX sent to our mailing addresses. I notified XXXX about the bills and she said not to worry about them, she wanted me to take pictures of the bills and send them to her because she stated that she will handle it. As time passes by, we checked our credit scores and we been wrongfully sent to collections when we were not at fault nor responsible. I contacted XXXX about the collections, she has been little to no help what so ever. We both filed and submitted a dispute late XXXX with XXXX and XXXX with mixed results. XXXXsunion removed the collections from my XXXX XXXX account on XX/XX/XXXX however, XXXX has not when it is the same dispute. I filed a dispute 3 times with XXXX and yet, results come back the same that it is accurate and that I am liable for the collections. I do not understand why XXXX removed the collections from my credit account within a week but not XXXX. I have screenshots of text messages with XXXX for supporting evidence to back up my complaint. Side note ; on XX/XX/XXXX, I spoke with XXXX XXXX XXXX himself and he said that he will be of assistance and write a letter stating that we are not at fault and shouldn't have been sent to collections. My girlfriend XXXX is also having similar problems but she will submit her own complaint.
10/19/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 92503	Web
On XX/XX/XXXX I was notified by mail that Continental Credit Control ( CCC ) was attempting to collect a debt owed to XXXX XXXX XXXX XXXX ( XXXX ) for a service from XX/XX/XXXX. I contacted XXXX forthwith, leaving several messages and my phone number. They could not provide me with documentation for the service that I have been alleged to have received. XXXX patient services informed me on XX/XX/XXXX that their billing records do not extend to XXXX. I was told a supervisor would contact me no later than Wednesday XX/XX/XXXX. However, I never received further correspondence about this matter from XXXX or their patient services. Consequently, I contacted consumer finance about the issue and was told to send a certified letter to CCC disputing the debt. I have requested they send documentation for this debt and additional information about it as well. I mailed the letter on XX/XX/XXXX to CCC at XXXX. XXXX XXXX XXXX XXXX, CA XXXX, XXXX tracking # XXXX. They received this letter on XX/XX/XXXX. Unfortunately, CCC has not responded to my requests for assistance in regards to this matter nor have they provided me with legitimate documentation about the debt they are attempting to collect. Additionally, they have put this collection on my credit which has negatively impacted my life. As a result, I have filed a complaint with the Federal Trade Commission ( Ref. # XXXX ). I feel as if I have done everything within my power to settle the matter but have not received any assistance from the XXXX or CCC. I would like to file a complaint against the CCC and have them remove this collection from my credit immediately.
06/29/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 94040	Web
I had an x-ray done on my foot on XXXX XXXX, XXXX at XXXX XXXX XXXX in XXXX XXXX, CA. My bill was submitted to insurance which paid a portion and the remaining balance was submitted to me. I paid the remaining balance with my XXXX card and was told that my account was cleared. On XXXX XXXX, XXXX, I get another bill from XXXX XXXX for the same balance. I call them and they look up my account number and confirm that yes indeed, my balance had been paid off and it seemed their billing department had not updated. They gave me a receipt number for my previous payment and assure me that bill will be notified immediately. On XXXX XXXX, XXXX, I get a 'final notice ' from XXXX XXXX XXXX to send my owed payment to a collection agency. It 's the same balance from last XXXX that they think is still owed. I immediately call back to contest. Again I am assured that billing had not updated. This time, I 'm even given an approval number from the billing department to prove that it has indeed cleared my account. Additionally, I am reassured that whatever system they have to send my balance to collections will also be canceled. On XXXX XXXX, XXXX, I get a letter from Continental Credit Control collections agent threatening my credit and demanding for my balance due from XXXX XXXX as well as an accrued interest. I am infuriated. It seems that nothing ever happened with my XXXX calls to XXXX XXXX. I would have been happy to pay the balance had there been a payment issue, but ever time, I am reassured my payment cleared.
06/28/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 91709	Web
On XX/XX/20, I wrote to Continental Credit Control, a collection agency that was attempting to collect {$2100.00} on behalf of XXXX XXXX XXXX XXXX. I wrote the company asking them to verify the debt and provide me with any documentation showing details of the debt I presumably owed them. I sent the letter via certified mail which they received on XX/XX/20. Continental Credit Control did not respond to my letter and subsequent validation letters that were sent to the credit bureaus. As you can see per the attached invoice from Continental, there were two line items in the account summary for {$1000.00} and {$1100.00}, respectively. From what I can surmise, these two amounts equal the amount above that they were trying to collect, which means that they would only report one amount to the credit bureau. However, their malicious intent to inflict as much damage as possible, they reported each line item separately in order to show two collection accounts instead of one in order to make my credit report appear worse than it is. However, in spite of my repeated personal request and through CRA 's dispute process, they have failed to provide detailed documentation of the alleged debt. By reporting the collection account on my credit reports that they can not validate, they are providing false information that is damaging my reputation and preventing me from obtaining credit under the best possible terms.
06/12/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 90069	Web
On XX/XX/XXXX I had an XXXX at XXXX XXXX XXXX XXXX. I was billed {$360.00}. Due to an issue with my insurance company I had to wait on my " in network '' out of pocket vs my " out of network '' out of pocket to get sorted before I could be sure that the billed amount was accurate. Unfortunately it took a long time to sort out and required me escalating the issue with my insurance company. Long story short, I did not get a full answer until XX/XX/XXXX ( ish ) of XXXX, I then paid XXXX XXXX right away, and in full for the {$360.00} that was due. At the same time I was contacted by Continental Credit Control regarding this payment. I explained it was paid in full and to not contact me again. They called me repeatedly and send my a letter this past spring. I just received another letter ( dated XX/XX/XXXX ) stating I still owe the money AND interest ( 10 % ), now saying I owe {$380.00}! I called Continental Credit Control and left a message with my account #, my phone #, etc for the case manager explaining ( yet again ) this was paid months ago and to stop contacting me! I said I would be filing a complaint with CFPB as well. Their # is XXXX ext XXXX ( XXXX XXXX is the case manager ), I am happy to provide the case # if needed as well. I'd very much like them to stop, and I am also afraid that this will effect my credit too! Please assist. Thank you!
12/04/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92203	Web
This is the letter XXXX wrote that says I do not own the bill because is was not turned into the insurance company in time by the doctors staff / XXXX XXXX / XXXX / XXXXXXXXXXXX. On XX/XX/XXXX XXXX pended the claim for XXXX XXXX for x-rays performed at XXXX XXXX XXXX for additional information. The additional information we were requesting was in reference to pre- existing condition. This information was sent to the customer since XXXX XXXX XXXX was not the ordering provider and would not be able to provide this information. Since we are showing that this information was never received from the customer, the provider then has the right to bill the customer. On the other hand if we reached out to the provider for this information and got no response as a contracted provider they would not be able to bill the customer. At this point the only way we can resolve this issue is if you are able to provide us with the pre- existing information we were requesting and show proof of when you originally submitted this to XXXX . This would have had to have been received by XX/XX/XXXX to be considered timely response. Any questions please contact XXXX customer service at XXXX confirmation # XXXX. Thank you and have a great day. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX PA XXXX : XXXXXXXXXXXX, unpublished property of XXXX.
12/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA XXXXX	Web
Continental Credit Control is reporting a debt for an account that was paid. The initial medical provider changed names four times ; XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX creating confusion & turned the account over to a collection agency. In spite of the account being paid my call to the collection agency, upon receipt of their bill, met with demand for payment + interest in order to delete their credit reporting from my credit bureaus. And I was told if I did not pay the frivolous debt within a couple of hours it would remain on my credit as it would be construed as " Credit Bartering '' if removed at a later date. I did reluctantly pay, to restore my credibility in the credit community, after being assured by XXXX XXXX & her Supervisor " XXXX, '' whom refused his last name, that their reporting would be deleted. I was also told by " XXXX '' that he was deleting the reporting as a courtesy, because of the confusion in billing ( s ) & any refund of over-payment could be obtained from XXXX. This collection account is still on my credit bureaus. This isn't " Credit Bartering '' as claimed would be considered if not paid within hours by Ms. XXXX, nor were their actions courteous as claimed by " XXXX. '' Their actions were tantamount to extortion.
08/13/2021	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 930XX	Web
On XX/XX/XXXX I contacted Continental credit control account number XXXX ( on credit report ) to request for them to remove the collection that shows on all my credit reports the amount being reported is {$480.00} for medical. I spoke with a XXXX XXXX and I asked for them to remove/delete item from all my credit reports advising them that its pasted the California law for statute of limitations as it has been over 4 years ( has been since XXXX ). Miss XXXX at that point informed me that she would do no such thing because they are not obligated to do this and that this limitation does not apply to them! She told me that they could still collect no matter what the statue of limitations is, but they can collect from me as long as they want. XXXX XXXX was very rude and unprofessional and demanded for me to pay if I wanted to get it taken off of my credit report. The California law needs to be in-forced for Continental Credit Control and to be accountable for their lack of negligence. I have also disputed with XXXX report number XXXX and XXXX dispute # XXXX they rejected both request to remove and stated was accurate which is incorrect due to the time period as the balance maybe correct but the negative medical credit report time frame is inaccurate.
03/12/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	MA 02453	Web
I had an XXXX at XXXX XXXX ( XXXX XXXX XXXX ) in XX/XX/XXXX. I thought my insurance had covered everything. I never received a bill from the XXXX location. In checking my credit report online in XX/XX/XXXX, I saw an unknown debt to a " Continental Credit Control ''. I called XXXX to dispute when they informed me that it was related to an XXXX. I called the XXXX location and they told me the debt had been sent to the collection agency Continental Credit Control. I never received any phone call or notice in the mail from the collection agency either that that there was an outstanding amount owed. My frustration is that the original bill was only {$190.00}. I have worked hard my entire adult life to have a stellar credit score. Now at age XXXX, when I am finally close to buying a property for the first time, I learn that my credit score has been negatively affected by a bill I knew nothing about and would have paid promptly had I been aware. I find it outrageous that the XXXX location and the debt collector can take all these actions that negatively affect me in such a profound manner without ever confirming that I even knew I owed the money. Shouldn't someone have at least called me? Or sent certified mail?
04/30/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 92647	Web
In the fall of XXXX , my wife received pre-authorization for a medical procedure from her medical group, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ). The procedure was performed by a subsidiary of XXXX XXXX on XXXX XXXX , XXXX . THIS WAS A FULLY COVERED PROCEDURE, but we received a bill for the full amount, {$1300.00}. XXXX claims the payment was made ; XXXX XXXX claims it was not. Our insurance provider, XXXX XXXX of California has been unable or unwilling to resolve the dispute, despite my wife 's repeated calls over the course of a year and a half -- including three-way conference calls. On XXXX XXXX , XXXX , with the bill still unpaid, my wife filed a letter of grievance with XXXX XXXX . Again, this produced no conclusive action. The bill has now been sent to a collection agency, who has added interest to the original balance. It bears repeating that this was a FULLY COVERED, PRE-AUTHORIZED PROCEDURE. This is NOT a small matter of a book-keeping error. It is my firm belief that XXXX or XXXX XXXX or XXXX XXXX or perhaps all three are engaged in MEDICAL INSURANCE FRAUD.
08/03/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 902XX	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Subject : Disputing Information in Credit Report I am writing to dispute the following information that your company supplied to Continental Credit Control. I have circled the items I dispute on the attached copy of my credit report ( s ). This item Continental Credit Control is inaccurate because the balance was paid to the vendor and 2 months before they contacted the credit bureaus. This is totally illegal as I received nothing from them and have tried on numerous accounts to contact them and they have not responded. For a few lousy bucks they received, or didn't, they affected my credit and didn't contact me ever. I am requesting that Continental Credit Control have the item removed. It is invaid and incorrect, they have inflicted fraud on my account. Enclosed are copies of my credit report and payments made supporting my request. Please reinvestigate this matter and contact the national credit bureaus to have them delete the disputed item as soon as possible. Sincerely, XXXX XXXX XXXX : ID, CR, and paid invoice to Vendor paid in XXXX.
02/12/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 95829	Web
XXXX XX/XX/2020 I had an emergency XXXX XXXX performed at XXXX XXXX, I paid the bill of {$600.00} in total at time of services. A month later XXXX XXXX of XXXX XXXX created a fictitious bill in the amount of {$350.00}. After receiving the bill I spoke to there billing department and was told it was a mistake. A couple weeks after that I received a letter all funds where credited and account is paid in full. Four times I received a bill and after calling received the same letter stating my bill was paid. I then received a collection notice from Continental Credit collections. When speaking to them I was told they could do nothing. I have sent my proof of payment and all copies of letters to both companies. I have never received proof of any charge of {$350.00} and have been told it was an error many times. Even so the bill continues and has been placed on my credit report. This is a felonious bill and acknowledged by XXXX XXXX Continental Credit is aware of this discrepancy. These companies have not fixed this billing error instead harassed me at work, home and placed this on my perfect credit rating.
08/14/2020	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 95023	Web	Servicemember
I received a bill in the amount of {$330.00} from Continental Credit Control and I called XXXX XXXX the representative on my bill. I asked if I could make payment arrangements in the amount of {$50.00} a month and if I did they would agree not to report the bill to the three credit bureaus. She said, yes that this would not hit my credit report if I was making payments to take care of the bill. I made my first payment in XXXX for {$50.00} then XXXX for {$100.00}. I was on time with all payments. I checked my credit report on XX/XX/2020 and the company did report the debt and they reported that I never made any payments. I called the company the next day and tried to speak with XXXX XXXX, she was unavailable. I then spoke to the manager and told him the situation as to why they reported it and why they were reporting no payments were made. He said, that XXXX never told me that she wouldn't report it and that I was lying. I would not have made something like this up. He didn't want to ask his representative why she said and agreed to this with me.
10/07/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 92618	Web
I've made numerous phone calls to internal collection department of XXXX XXXX XXXX XXXX to confirm no debt with them and to complain about their third party collection robot-calls. Somehow my debt, even though already paid off, was passed over to their external debt collector ( Continental Credit Control ). At each of my complaining calls to XXXX XXXX collection department, I was assured that there is no outstanding balances for me to pay, therefore they'd contact Continental to stop them from calling me once and for all. Yet, as of XX/XX/XXXX I've been getting Continental 's robot-calls for 5 months or so. Also, I attempted to get connected directly with Continental 's representative who's supposed to be in charge of my account many times but failed. And, at another time I was told by a different Continental representative that she'd let the one in charge know about my account status. I'm really frustrated being tossed around between these two business practices and can't wait to get my peace of mind back from their pesky robot-calls.
06/06/2023	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA XXXXX	Web	Older American, Servicemember
I have no money and requested a fax number or email to submit my dispute timely. That not being provided with other factors I will not burden this complaint with and resulting in me holding a dispute letter and unable to financially take action that would assure receipt by Continental Crefit Control by XX/XX/2023 or they move forward against me. They have XXXX recordings or more where I state I dispute and am 100 % not financially responsible AND as a XXXX copay XXXX member in CA am not allowed to pay for those services. As stated, I am a XXXX XXXX recipient with a XXXX copay. I have no money and XXXX XXXX along with those from XXXX, XXXX and CA XXXX do not believe XXXX was ever billed, and a subset of those mentioned including XXXX, XXXX think the codes were potentially changed but I dont have anything else in that. I spoke to XXXX at CA XXXX he said this should be simple ..a XXXX conversation. Note : All services I receive are fully authorized before received and I double check 10 % of the time to ensure no issues.
09/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33169	Web
My name is XXXX XXXX. It has been brought to my attention that XXXX XXXX reporting inaccurate information concerning accounts listed on my consumer report. Therefore it shows inconsistency with who I am and who you portray me to be. I'm appalled and offended that you had left me with no other option but to report this behavior and offense to the Attorney General Office, The Courthouse Clerk to litigation, FTC and the XXXX. Cc I have filed a report at the Attorney General Office for fraud due to the fact of not having any written consent to furnish such information. I have no knowledge of the account or information that is on my consumer report. I am enforcing 5 calendar days for this to be resolve without any EOSCAR. I do not consent to EOSCAR. I repeat if this matter isn't resolve I will seek litigation at my county courthouse as I have been given instructions by the Attorney General to move forward and file a lawsuit. XXXX XXXX {$1300.00} XXXX. XXXX XXXX XXXX {$430.00} XXXX. XXXX XXXX & O
06/20/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 93065	Web
I have been contacted by Continental credit control in regard to outstanding balances owed.The original creditor is XXXX XXXX XXXXThere are 5 accounts total.When these accounts were transferred to Continental credit.Continental grouped them into one master account.I am trying to settle each one individually.However XXXX XXXX at extension XXXX informed me that they dont do that.I have made a few attempts to work with them.However have been unsuccessful.Since there is only one master account.I asked XXXX XXXX why 2 accounts were being reported to the credit bureaus.A solid answer could not be provided to me.I spoke to XXXX XXXX today in regard to this account.The total owed for these 5 accounts is XXXX.I asked her why 2 accounts were on my credit report since there is only one account.This is being reported inaccurately and I would like this resolved.Thankyou for your assistance.There phone number is XXXX XXXX XXXX.
06/14/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 91325	Web
My wife had a medical procedure XXXX years ago. They submitted the bill to XXXX XXXX using my wife 's old account. Months ago I spoke with Continental Credit Control and to XXXX XXXX who said they found the medical bill and would put it through for payment. I thought end of story. But yesterday we received a statement dated XXXX/XXXX/16 from Continental Credit Control showing {$410.00} due, including 10 % interest. We spoke with Continental Credit Control this morning and the first thing they insisted that we make payment over the phone and then they would take it off of the credit report. Only after back and forth conversation did he recheck and tell us that they RECEIVED payment back in XXXX! A statement sent in XXXX for a payment made in XXXX? Well, a month ago we were DENIED a credit card because of bad credit! To add insult to injury, Continental had the gall to tell us we still owed the interest due!
12/10/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 95062	Web	Older American
I am getting calls from this number ( XXXX ) XXXX for a XXXX XXXX that is paid. They say they are going to charge my debit card tomorrow and have the last 4 digits which I never gave to my Dr. office. They do have my correct patient number from my Dr office. I cancelled that card ( they don't know that yet ). I called the Dr. office directly and they said that I am paid in full and never sent me to collections. Also getting a physical bill from Continental Credit Control XXXX XXXX XXXX XXXX XXXX CA XXXX. I called them and said I had paid bill. They want copy of check- NOT going to send them anything. Somehow my Dr 's office files are compromised and they are not helping. And getting emails threatening to charge my Debit Card. So my Medical info with email, phone number, dates of visits and amount of charges was leaked to these scammers. BLOCKING THEM ALL!
02/21/2020	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 94089	Web
Looking at my credit report I saw a collections account from Continental Credit Control opened on XX/XX/XXXX ( original creditor : XXXX XXXX XXXX XXXX ) with a balance of {$110.00}. At this time I was living in the school dorms and had sporadic mail access. I was under my mom 's insurance at the time and used her information when receiving my XXXX XXXX. Neither a bill from the XXXX XXXX nor a letter from Continental Credit XXXX ever made it to me. Without any information about the account that is attempting to be collected, I sent a debt validation letter by certified mail on XX/XX/XXXX. On XX/XX/XXXX XXXX the letter was delivered. It is now XX/XX/XXXX over two months later and I have not heard a reply to this request for validation and it is still being reported to the credit bureaus. USPS Certified Mail # XXXX XXXX XXXX XXXX XXXX
08/07/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CA 92392	Web
Continental Credit is reporting a medical collection from XX/XX/2008. There have been two concerning issues with Continental. First, Continental Credit did not validate this debt prior to reporting this on the credit report. We had insurance at the time and there was no bill that wasn't covered. Second, this is past the FCRA limitation of 7 years. This bill is from XX/XX/2008 if it is even valid. I have tried to deal with them but they refuse to respond to my requests. They just keep trying to collect this debt at all costs despite our objections. At this point it is past the statute of limitations, past FCRA limit on reporting, and violated the FDCPA by not validating the debt when requested, not respecting a disputed account etc etc. They state there is 62 months of payment history. Where do they get this kind of info?
04/03/2021	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	CA 91362	Web
I had no recollection of this debt with continental credit until I saw it on my credit report a few years ago. They never reached out to me, yet, they kept accruing interest on my account with them. I called them and asked to pay the original amount owed. They refused. I told them they never contacted me. After that, still never received contact and two years later I call again trying to rectify wanting to pay original balance since it was unbeknownst to me I even had this medical debt. The rude woman refused, threatened. Said she didnt have to send me notices. I feel it is sneaky way of trying to over inflate a debt so they get more money when they never contacted me in the beginning when they first got the debt. How is the good business or fair practices. They are no better than a loan shark.
04/24/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 92618	Web	Servicemember
On XXXX XX/XX/2019, I received a phone call from 'CCC ' ( Continental Credit Control ) regarding a debt to collect from a medical bill which is currently being reviewed and processed by the Department of Labor Worker 's Compensation. This medical bill was due to a work-related injury while performing duty as a XXXX XXXX XXXX with the XXXX XXXX XXXX XXXX. The medical bill is already being sent for collection in which I should not receive the medical expenses since it is covered by the federal agency. I have never received a notifcation to pay or an inquiry to collect from the original creditor. This is an unfair debt collection by the original creditor and debt collection agency who use unfair communication tactics by threatening the member if the debt is not paid.
04/30/2019	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 92806	Web
A debt of {$100.00} dollars for services performed by XXXX XXXX XXXX was referred over to CONTINENTAL CREDIT CONTROL. CONTINENTAL CREDIT CONTROL has been trying to collect on the debt and adding interest charges to the amount. I confirmed with XXXX XXXX XXXX and they informed me that they do not collect interest on unpaid balances nor does any of their documentation state that unpaid balances are subject to interest fees. As a general rule, the addition of any interest, services fees, collection costs or other expenses incidental to the original debt is permitted when such amount is expressly authorized by the agreement creating the debt or permitted by law. 15 U.S.C. 1692f ( 1 ) [ 808 ( 1 ) ]. In this case, it was not authorized by any agreement.
05/11/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OK 73012	Web	Servicemember
I have sent 3 times certified with return receipt in total of for a debt that is still on my credit over year that is not mine. I have asked copy of my signed contract or any signed agreement between me and the supposed debt obligation. They have only harassed my phone during regular hours and after hours of XXXX. I have received calls up to XXXX XXXX. They have made multiple duplicate negative entries on all 3 of my credit reports. I have reached out also by phone with nothing but disgust and being lied to about to the legal protocols of credit, debt collection and what I am supposed to pay them. I have never worked with a company that shows such a disregard for people or the law. When I bring up the FDCPA they respond with try to enforce it.
01/12/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CA 92647	Web
XXXX, XXXX and XXXX credit reporting agencies have not efficiently complied with the regulations/laws of the Fair Credit Reporting Act in completing their investigation. The CRA are reporting inaccurate information for the account CONTINENTAL CREDIT CON. I contacted the data furnisher and CRA requesting a complete payment history with this account for me to review. I wanted to see the exact date on which the collection posted. Unfortunately, there has been no successful resolution provided nor feedback heard from any of the 4 parties. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Please remove this account for not complying with FCRA reporting. XXXX XXXX XXXX XXXX Date Opened XX/XX/2021 Balance : {$120.00}
11/22/2017	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	CA 90703	Web
A collection agency called : Continental Credit Control XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX on behalf of a MEDICAL LAB has reported negative information without even informing about the debt amount {$79.00}, which in turn has effected my score about 80 points and effecting my MORTGAGE REFINANCING. So I approached this collection agency and even paid the DISUPTED Balance in order to get the score back but this collection agency is NOT responding to XXXX enquiry sent to them, although I paid {$79.00} instead they are saying their process is they reply only once a month. Please take action against this COLLECTION AGENCY for harassing me and ask them to RESPOND to the XXXX Query.
01/22/2016	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CA 93021	Web
I received a notice from Continental Credit Control stating that I owed money for medical services. I promptly wrote back stating that I denied this debt, and asked them to provide me billing statements, when they obtained this debt, an itemized statement, did they bill my insurance, etc. I wrote to them twice. I did not receive the information I asked for. Instead I only received something that looks like billing codes from the doctor 's office. I then received a notice from Continental Credit Control that they were going to report this debt on my credit report. I think they have a duty to provide me with the requested information before they can take further action.
12/10/2021	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	CA 952XX	Web	Older American
Continental Credit Control reached out in XX/XX/XXXX stating I owed a medical debt. They provided mostly illegible documents that had a person with the same name in a different city. I disputed the charges in XX/XX/XXXX. I did not receive any communication from Continental Credit Control until XXXX and XX/XX/XXXX, when they sent statements for the collections account, despite not having responded to my dispute. In XXXX of XXXX, they responded to the dispute. However, they did not provide any new information validating either the debt or their ownership of the debt. Aside from their communication, their tactics to collect interest on medical debts are unlawful.
11/20/2019	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 90011	Web
Continental Credit Control - XXXX Continental Credit Control called me on the following days : XXXX at XXXX XXXXXXXX I phoned them back at XXXX XXXX and left a message to not call me again, but to mail communication to me so I may research to see if in fact any debt is owed. They proceeded to call me again on the following days and times : XXXX - XXXX XXXX., XXXX XXXX., XXXX XXXX XXXX. and XXXX - XXXX XXXX. On XXXX I answered the phone and the person wanted me to identify myself before they identified themselves. I asked who they were and when I wouldn't allow them to control the direction of the conversation, they hung up.
03/06/2017	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CA 914XX	Web	Older American
Continental Credit Control claims that the creditor they are representing, XXXX XXXX XXXX XXXX, has placed my account with them for collection. They claim their records reflect that this debt is unpaid and due. I contacted XXXX XXXX XXXX XXXX billing and they have no record of this bill - it was from 7 years ago. They have no record of ever trying to collect on this bill. My health insurance at that time, XXXX XXXX XXXX, also has no record of this bill. There is no proof that this bill exists, and no proof that if it did exist, that in the last 7 years, XXXX XXXX XXXX XXXX did not write it off.
08/11/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 91326	Web
I spoke to a company that is reporting inaccurate information on my credit report they advised me that they dont have a email or a process in place as far as time frame for the inaccurate information to be removed from my credit report. They advised the service was rendered on the XXXX of XXXX and this is ruined my credit by 30 points with no end on site. I want the company to remove the inaccurate information from my credit report immediately. I would want paperwork to be provided of the service rendered as well as the debt amount showing that it has not been paid or is owed.
02/05/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 930XX	Web
Continental Credit Control in XXXX XXXX has been re-opening my old debt I paid 9, going on 10, years ago. They have been hounding my credit every week adding a dollar to my fake collections every time I dispute this. They have been received horribly in all online forums and complaints portals such as XXXX, and XXXX. They do not follow Californias statute of limitations nor am I finding anyone willing to help the thousands of us that are experiencing these scams. I paid this collection 9 years ago and I will not give my information to them over the phone to end this.
11/18/2015	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	CA 94610	Web
This is the second time that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, ( XXXX, XXXX or fax XXXX ) has enlisted Contintenal Credit Control ( CCC ) to pursue payment from me without ever providing a bill to indicating payment was needed in either case. My credit score is over XXXX ( in top XXXX % of Americans ) this does not happen without conscientious attention to XXXX bills. I am about to pursue a loan to fund my portion of an assessment on my condominium and if my credit is harmed due to XXXX malfeasance, I will seek potent remedies. Please help.
10/17/2023	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 90049	Web
XXXX at Continental Credit Control ( CA license # XXXX ) made deliberately false representation as to the dates I was sent invoices from the creditor to make me believe as if I had missed years worth of statements. I then called the creditor directly, and they confirmed the first bill was only sent 2 years after the date mentioned by XXXX ( and only 3 in total, contrary to what XXXX said to me ). This deceptive practice is completely illegal and irresponsible and this individual should be stripped of any license to work at a debt collection agency
04/16/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 92562	Web
XXXX XXXX XXXX XXXX, connected to XXXX XXXX XXXX, incorrectly billed me {$88.00} for a charge that was to be included in an overall procedure as agreed by XXXX XXXX XXXX. I paid in full, my portion for the overall procedure. After four attempts to resolve the issue, both verbally and in writing, one of their representatives, XXXX admitted to the error and adjusted the balance to XXXX. However, following her advising me that the matter would be corrected, XXXX XXXX XXXX XXXX erroneously sent the matter to collections.
03/12/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 95126	Web
I had an XXXX done XX/XX/2017 at a contracted facility ( XXXX XXXX ) with my medical provider XXXX XXXX XXXX and in order to process/pay this claim XXXX requested additional information which was never provided to them ( which is a requirement per their contract with them ) Also since the claim was over due it should have been put as a provider write off. This collection has brought down my credit score from XXXX to XXXX therefore I am unable to refinance my home to get a better rate.
02/13/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 94086	Web
Original service provider -- XXXX XXXX XXXX XXXX collection company -- Continental Credit Control By law, it is my understanding medical bills are not permitted to go to collections before 180 days. What the original service provider and the collections company they are using are doing is illegal. First bill for this was on XX/XX/XXXX -- per my statement. Meaning we're only at 120 days, before the original service provider sent this for collection. Very well before the legal timeframe.
06/12/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	CA 90034	Web
As a Federally Protected Consumer, the Original Creditor, and its Principal and Authorized Representative for on all accounts created by my seal/signature, As of the date of this letter you XXXX XXXX has violated FCRA 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] 623 ( b ) ( 2 ) and 61 1 ( a ) ( 1 ) The CRA must give you all the relevant information within five business days, have also violated Section code 605 ( b ) Block of information resulting from identity theft
11/02/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA XXXXX	Web
I have several accounts that were included in my Bk and they are still showing delinquent. XXXX. XXXX XXXX closed XXXX balance XXXX XXXX. XXXX XXXX XXXX closed XXXX Balance XXXX XXXX. XXXX XXXX XXXX closed XXXX XXXX XXXX XXXX. XXXX XXXX XXXX closed XXXX Balance XXXX XXXX. XXXX XXXX XXXX closed XXXX Balance XXXX I called XXXX and was told they wont remove these items even though they are closed with a XXXX Balance and leaving them as a derogatory mark in my credit.
05/18/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 92679	Web
The company has filed a collection with credit bureaus for an unknown service that is not mine. I have tried several times to call them, have disputed the collections with collection agencies and have send certified mail to get the invoice that is in question and to resolve the issue with out any response. They do no respond to their phone number that was listed on the credit report nor have they responded to the registered letter I have sent them.
11/03/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 94565	Web	Servicemember
On XXXX XXXX I checked my credit with XXXX, XXXX and XXXX and collection company placed a collection on Medical Billing in which my XXXX XXXX covers my health insurance. I am Retired, XXXX Lifetime and XXXX XXXX Honorable Military Veteran. I am on a fixed XXXX Retirement income and can not be paying debts that I don't owed. My Health insurance should pay the {$450.00} debt on Medical billing. I wasn't notified of any debt.
10/04/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92780	Web	Servicemember
Good afternoon, Continental Credit is currently reporting the collection of an account that I have no knowledge of. I have called and provided all of my personal information in an effort to understand why/how I 'm responsible to no avail. I am currently going through law enforcement background check and fear that this collection error will smear my character. I kindly ask that this matter is quickly addressed. thank you, XXXX
01/12/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92201	Web	Older American
This is a debt owed by a previous husband who did not reside with me at time debt was incurred. This agency has been informed of this by my attorney and has changed the name on the debt to mine. I thought this was resolved over a year ago but suddenly they are calling again and have just recently began sending demands in my name. The address with the original debtor is not even my address.
06/04/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 90815	Web
On XX/XX/2020, Continental Credit Control, at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX, ( XXXX ) XXXX reported a debt collection to the Credit Bureaus that claims I have collection account with XXXX XXXX XXXX XXXX XXXX XXXX for {$140.00}. I contacted XXXX XXXX XXXX XXXX XXXX XXXX at ( XXXX ) XXXX, and my account is not in collection and does not have an outstanding balance due.
12/30/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 91724	Web	Servicemember
This company is reporting that I owe {$3300.00} monthly. I applied for credit and they informed me this company is reporting that I owe them a monthly payment amount of {$3300.00}. That is entirely too high of an amount to owe a company monthly. They are reporting this account as a revolving account which is inaccurate. They are also reporting an inaccurate amount due.
06/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92101	Web
Continental Credit Control is illegally re-aging a debt to make it appear more recent that in it is. The original delinquency date was XX/XX/XXXX ( see attachment ). They are reporting the collection open date as XX/XX/XXXX and updating the date of last activity every month to make it appear more recent than it is. This is a clear violation of the FCRA and is illegal.
06/29/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	CA 90019	Web
I was contacted by phone from Continental Credit Control on XX/XX/2018 to collect a supposed debt. I sent a letter via certified mail on XX/XX/18 asking Continental Credit Control to verify my debt. Continental Credit Control have never sent me any information to verify my debt, but has continuously called me on XX/XX/18, XX/XX/18, XX/XX/18, and XX/XX/18.
06/16/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 91709	Web
First of all, it 's not a debt. I do n't owe anything to XXXX XXXX XXXX ; however, Continental Credit Ctrl reported this on my credit report with XXXX. I did have XXXX but everything was paid in full. I even went to my online account and it shows {$0.00} balance. I do n't know how they got this incorrect information and it 's very frustrating. Please help
10/11/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 91764	Web
CONTINENTAL CREDIT CON Contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX HAS BEEN SENDING ME COLLECTION NOTICIES IN THE AMOUNT OF {$2200.00} THE COLLECTION HAS BEEN REPORTED AS PAST DUE. I DO NOT KNOW THIS COMPANY. I HAVE NEVER DONE ANY BUSINESS WITH THIS COMPANY. THIS COMPNAY DOES NOT HAVE A CONTRACT WITH MY SIGNATURE.
01/25/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	CA 93313	Web
Since 2020 I have been receiving bills from XXXX XXXX in XXXX, CA and I've never been able to speak to someone. They had a voicemail set up but nobody ever called back. I've always had Health Insurance and now I received XXXX bills from XXXX XXXX XXXX XXXX XXXX totaling {$900.00}. I do not owe this and nobody is helping me
10/11/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 91764	Web
XXXX XXXX CON Contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CAXXXX HAS BEEN SENDING ME COLLECTION NOTICIES IN THE AMOUNT OF {$2400.00} THE COLLECTION HAS BEEN REPORTED AS PAST DUE. I DO NOT KNOW THIS COMPANY. I HAVE NEVER DONE ANY BUSINESS WITH THIS COMPANY. THIS COMPNAY DOES NOT HAVE A CONTRACT WITH MY SIGNATURE.
04/27/2016	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	CA 92395	Web
Continental Credit CTR is reporting a collection account but will not validate the debt. I had / have insurance so I have asked for an accounting of what they say I owe and they have ignored me but continue to report it on my credit report. I had disputed this with the provided prior to it going to collection.
03/05/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 90746	Web
This is for an XXXX I did that was supposed to be covered by my insurance but the employee didn't take my information down correctly. Now I'm left with a huge bill that should of been covered by my insurance. I've already paid off the true amount I owe but they still won't take me off their computers as paid.
07/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90046	Web
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
02/17/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 91606	Web
This account had no record that ever belonged to me with this authority/leaser. I tried to contact you several times and ask for proof of ownership but you failed to send me the necessary documentation to prove that I really own this account.
04/08/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92008	Web
Under lawyers Lein lawyer took case on contingency, I had My exam. After signing the retainer agreement the lawyer did not do due diligence and did not find out the person at faults insurance did n't cover my expenses.
05/02/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 93012	Web
XXXX XXXX consistently has inaccurate bills. This is at least the fourth time I have been harassed by this company. Now they referred me to a collection agency! This bill was paid timely.
03/12/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA XXXXX	Web
I'm am being ask to pay a debt to a company I have never had service with. I did not authorize or agree to pay them. I have no recollection of this debt and it does not belong to me.
09/06/2018	Yes	Debt collection I do not know	Communication tactics Called before 8am or after 9pm	CA 95206	Web
I am receiving repeated phone calls from XXXX XXXX XXXX. I don't know why they are contacting me because they never leave a message. They have called both before XXXX and after XXXX
06/28/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 93065	Web	Older American
This is a claim from an unknown source for services performed in XXXX , 2015 at XXXX XXXX XXXX XXXX . Account : XXXX Amount for services {$2800.00}
03/04/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 91355	Web
I contacted Continental Credit Control for a debt verification and never received it and they reported to my credit.
01/13/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 94547	Web
I JUST NOTICED A COLLECTION ACCOUNT APPEAR ON MY CREDIT REPORT THAT WAS PAID THROUGH MY INSURANCE.
06/21/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	MN 55430	Web	Older American, Servicemember
This is not my debt, if it was I would have paid it.
03/22/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	CA 90056	Web

03/07/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 93313	Phone

02/16/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 90210	Web

12/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90210	Web

08/26/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 94709	Web	Older American

05/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 92394	Web

12/01/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 90211	Web	Older American

11/30/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 90014	Web

08/25/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	MN 55106	Web

02/23/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 92653	Web

02/19/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	AR 72758	Web	Servicemember

02/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 95203	Web

01/11/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 94502	Web	Older American

12/02/2020	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 92780	Web

10/29/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	IL 60616	Web

10/02/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 94560	Referral

10/01/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 90806	Web

09/17/2020	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 93063	Phone

09/03/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 93702	Phone	Older American

08/19/2020	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 91436	Web	Older American

07/31/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 95838	Web

03/28/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 95110	Web

11/04/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 90024	Phone	Older American

10/04/2019	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 93021	Web

02/05/2019	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 94043	Web

12/27/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	CA 94539	Referral

11/08/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 93726	Phone	Older American

10/06/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 92545	Web

09/24/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid		Phone

09/21/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CA 92503	Phone

09/09/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 92618	Web	Servicemember

09/07/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 92606	Web

09/05/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	FL 32583	Web

08/08/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 92592	Web

08/01/2018	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	CA 92860	Web

07/27/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 93065	Web	Older American

06/28/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 90046	Web

04/19/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 92530	Web

04/17/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid		Phone

03/28/2018	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	CA 91762	Postal mail

01/12/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 91306	Web

12/06/2017	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 91355	Web

08/17/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	TN 37175	Web

08/10/2017	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 91362	Phone

08/07/2017	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	CA 92606	Web

04/08/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AK 99507	Web	Servicemember

03/15/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 93016	Referral

03/14/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92885	Phone	Older American

02/06/2017	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	CA 92395	Phone	Older American

02/03/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 94546	Web

12/12/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 90045	Phone

10/31/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92570	Web	Older American

10/11/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	CA 90028	Web

05/02/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 93021	Fax

02/14/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 94597	Web

09/14/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	TX 77551	Web	Servicemember

06/08/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CA 93021	Web

04/04/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 91364	Web

04/02/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 94601	Web

04/02/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 92646	Phone

03/17/2015	Yes	Debt collection Medical	Disclosure verification of debt Not disclosed as an attempt to collect	CA 95630	Web

01/05/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 93110	Phone

12/03/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92117	Phone

08/31/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	NV 89128	Web

06/17/2014	Yes	Debt collection Medical	False statements or representation Attempted to collect wrong amount	CA 95355	Web

03/25/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 93010	Web

02/26/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 95442	Web

01/20/2014	Yes	Debt collection Medical	False statements or representation Attempted to collect wrong amount	CA 90046	Web

01/02/2014	Yes	Debt collection Medical	False statements or representation Attempted to collect wrong amount	CA 90295	Web

09/29/2013	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CA 94087	Referral