Continental Central Credit, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
03/15/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	False statements or representation Attempted to collect wrong amount	CA 93313	Web	Servicemember
Back in XXXX I communicated with a collection agency named Continental Central Credit. I spoke to them because they had a collection account in their office which they were reporting on my credit report. When I spoke with this collection agency, I spoke with an individual by the name of XXXX XXXX. XXXX XXXX was the collector who was in charge of this particular account. When I spoke with him, I explained my situation to him and we had agreed upon me paying an amount of {$700.00} as well as having the account removed from my credit report due to the unusual circumstances surrounding the nature of the debt. We agreed that I would post date a payment on the XXXX of XXXX because that is when I got paid for the month. I only get paid once a month. I thought the situation was taken care of until I received another notice saying that they will sue me if I do n't pay the amount of the post dated payment as well as a {$25.00} Non sufficient fund fee. At this point I had my representative step in and try to figure out what was going on because I know I had funds in my bank account. In fact, because of this entire ordeal, I was forced to go to my bank and provide them documentation about the non sufficient funds to figure out what was happening and I also printed out a statement which shows I had money in the bank at that time. After further review, my representative then noticed that the date the collection agency attempted to withdraw funds was listed the XXXX of XXXX and not the XXXX of XXXX as XXXX XXXX XXXX and I had agreed upon. My representative then spoke to the collection agency to ask why they were attempting to charge me non sufficient fund fees as well as threaten to sue me if they had attempted to withdraw funds on a date that was not agreed upon. The response that he received was truly exasperating. The collector XXXX stated that we had n't agreed upon the XXXX but the XXXX. He claimed that to have it in by the XXXX it had to be withdrawn then. That statement was a complete falsehood. Besides the obvious fact that the XXXX was days after XXXX therefore chances are I did n't have money to spend, but it 's also days before I get paid and therefore I would never agree to such a deal. Furthermore, when my representative attempted to play nice and chalk it up to a whole misunderstanding and to offer them the same amount as before which was the {$700.00}, the collector said he could n't do it because the funds had to be withdrawn before the XXXX of XXXX. He also made a statement that the settlement offer was no longer valid. At this point my representative asked for the Supervisor. The supervisor was named XXXX XXXX. he tried to explain to her the entire situation. He informed her that the funds withdrawal was according to their own documentation attempted on the wrong dates. He also informed her that I was willing to still pay the agreed upon amount. She would n't hear any of it. Although her tone was very cordial, she simply reiterated what the collector tried to tell me and instead of noticing that they had wronged me and were attempting to wrong me more, she tried to focus on why I was able to afford the full amount and therefore did not require a settlement. At this point they are being malicious and they have broken the law. They essentially pulled a bait and switch on me. They lied to me in order to collect more money than agreed upon, attempted to withdraw money when they were n't supposed to, and now they are attempting to extort illegal non sufficient fees and treble damages. At this point I am very upset and if they attempt to sue me for these ridiculous charges, I will counter sue. I ca n't believe a collection agency is allowed to operate like this. Please look into them as they should not be extorting people for money. Their job is to collect and not to try and con people out of thheir money
04/18/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	CA 91791	Web	Servicemember
A few years ago my wife and I purchased a timeshare while in XXXX XXXX. The Company is called the XXXX. We made our payments on the mortgage over the years and a few times we were late resulting in the company reaching out to us by email. They have always been able to contact us when they wanted to. They are not so good with returning emails. Over the years we have never received a coupon book for the mortgage or the maintain fees. We just continue to mail off the mortgage payment with a little extra every month. Last month, we received a notice in mail we finally paid off the mortgage with a refund. However, over the last 3-4 years we were sent over to a collection agent one in Florida and now one in California. This new one in California has attached a bad debt to my credit for these maintain fees that I know exist but the company never once reached out to me until these third party companies started adding in their extra fees. I attempted to talk with a XXXX XXXX today who was yelling at me about not paying my bills. Stating I moved without informing the company but I never lost contact with them for the mortgage payment they made sure of that. The collect agency is : Continental Central Credit Inc. Address : XXXX XXXX XXXX XXXX CA XXXX Phone number : XXXX Rep : XXXX XXXX I dont mind paying the maintenance fees to the company directly but why wouldnt the XXXX company contact me directly first. Why, would these people attach their self to my credit report when they didnt even look at it when I bought the timeshare? I feel this has some discrimination in it because we have credit reports in America allowing these companies to have some power over people while in other countries they dont these reports to granting this power. In addition, if I do owe them all this money why did they refund me from the overpaid mortgage? None of this make sense and rude collection agencies are just trying to make their cut off this.
08/30/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NJ XXXXX	Web	Servicemember
I pay a biannual fee to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX. The resort sent out their maintenance fee two months before the year is finish with demand for payment by XX/XX/XXXX. When I purchase the resort ( under duress-after being there for over 6 hours ), which is paid in full, I specially told the sales representative I can make all payments by the XX/XX/XXXXof the month. I was told no problem. No Im being harassed & threatened. I requested a payment plan. I was charged {$25.00} for late fee ; additional {$25.00} for taxes ( none of the other owners were charged this additional tax fee ) & {$5.00} for Voluntary XXXX fee ( never agreed to, which is forced on every timeshare holder whether they like it or not ). I made arrangements to pay the maintenance fee. After paying {$310.00} & disputing the {$25.00} additional tax fee ( which is my right ), XXXX sent my account to collection to Continental Central Credit, XXXX XXXX XX/XX/XXXXXXXX XXXX, XXXX, XXXX, XXXX or XXXX XXXX XXXX XXXX, XXXX XXXX. This company try to financially XXXX me ( maintenance fee : {$790.00}, interest : {$8.00} ; collection fee : {$260.00} for a total of {$1000.00} overcharge of over {$600.00}. I called them at XXXX & XXXX & spoke with XXXX who said she would get back to me. I emailed XXXX who told me to contact Continental Central Credit INC. In the meantime, Im not able to utilize the facility even though its paid in full. The contract according to XXXX said the fees can go down but it keeps going up without service
07/24/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	CA XXXXX	Web
My name Is XXXX XXXX XXXX and I had recently filed complaints on XXXX-18 XXXX and on XXXX18 complaint # XXXX against Continental Central Credit in reference to annual fees owed to XXXX XXXX XXXX XXXX XXXX in NV As a result of the complaints Continental agreed to settle in the amount of {$3100.00} to be paid on or before XXXX18. I was contacted by XXXX XXXX XXXX XXXX XXXX advising they where pulling the account out of collections with Continental Central Credit and that they agreed to cancel all fees if I paid them {$2500.00} So I paid XXXX XXXX XXXX XXXX XXXX on XXXX18 for the amount of {$2500.00}. Per my first complaints Continental had been placed on notice meaning they where not to call me @ all, I received two calls from them today XXXX18 CID XXXX between XXXX XXXX and XXXX XXXX they left one message stating they where trying to collect a debt. Under FDCPA they are in violation for one they called my cell # XXXX when they where told not to call me 2nd I paid the debt with original creditor XXXX XXXX XXXX XXXX XXXX. Under FDCPA two party 's are not allowed to collect on the same debt and I paid my debt with XXXX XXXX XXXX XXXX XXXX XXXX amount of {$2500.00} on XXXX18I don't not want Continental Central Credit calling my cell, they are to contact XXXX XXXX XXXX XXXX XXXX. Per FDCPA guidelines Continental Central Credit already violated my rights and I will seek legal council specially if this continues Thank You XXXX XXXX XXXX
03/25/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NM 87109	Web	Older American, Servicemember
I received the first attached collection notice dated XX/XX/XXXX around XX/XX/XXXX. Attached is the envelope it came in. I immediately called and was very adamant with " XXXX XXXX '' that this debt was in no way mine. I should have read your information about sending a written request for Validation. I did n't. I did know that she had 5 days to get it to me. No contact from collection agency until today, XX/XX/XXXX. I 've attached said Validation letter and envelope. This one is signed by a " XXXX XXXX ''. I have n't contacted them. I checked out this debt with XXXX whom I had cancelled at the end of XX/XX/XXXX. They, of course, had nothing to do with XXXX XXXX. I then contacted my current insurance provider, XXXX of New Mexico. XXXX had sent them this bill for {$310.00}. It was disallowed. The reference # for this is XXXX. I contacted XXXX XXXX. They have no record of this service. I contacted XXXX XXXX. XXXX was connected with them, but has not been working there for at least 3-4 years. I asked where he was and they had no idea.Since XXXX claimed this bill was for service through New Mexico XXXX, I contacted them and was informed I had a XXXX balance. I have attached a copy of said record of my billing since I began with XXXX XXXX in XX/XX/XXXX. By the way, on XX/XX/XXXX, I had a XXXX which was done at the XXXX XXXX. There was no XXXX XXXX ever at the New Mexico XXXX XXXX.
05/24/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 90638	Web
I have a paid off time share with XXXX XXXX XXXX XXXX XXXX in XXXX XXXX NV Contract # XXXX / Owner ID # XXXX / Contract ID # XXXX I paid this off back in XX/XX/XXXX even paid extra for yearly maintenance fees, well I never heard from the maintenance department or anyone till I got a letter on XX/XX/XXXX from Continental Central Credit stating I owed {$3600.00} balance to XXXX XXXX XXXX XXXXXXXX XXXX. So I sent them a certified letter to dispute the debt balance since I knew I paid off my time share. Finally I got a letter a month and a half after from Continental Central Credit, with a statement or remittance slip that I owed maintenance fees from XX/XX/XXXX till XX/XX/XXXX for a total of {$2700.00} witch included {$190.00} in late fees..I contacted XXXX XXXX XXXX XXXXXXXX XXXX and spoke to a XXXX in Resort Accounting and gave her my contract id # XXXX, I advised her to why was I never notified this was past due, her response was " we notified you by e-mail every time it was due '' XXXX XXXXXXXX. I told her that was my wife 's e-mail and she has never gotten an e-mail from them. I also told her told her that was a violation of FDCPA, she said you have to call Continental and couldn't help me. Continental Is adding {$900.00} for collection and attorney fee. I feel this is a violation of FDCPA and FTC
01/24/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Right to dispute notice not received	CA 949XX	Web
This is regarding maintenance fees for our timeshare. and XXXX XXXX out of XXXX, CA. We were on auto payment and with no notice the company took us off and sent us to collection, XXXX XXXX XXXX in XXXX, CA. We have XXXX timeshares and they were both on auto deduct and the payments were about {$7.00} different from one another so we did not notice that they had stopped. We received 2 calls and collections was NEVER mentioned. They sent us to Continental Central credit who is charging us more than XXXX % in fees plus interest of the total amount due! How is this legal. So many industries are regulated and I find it hard to believe that they are n't. This is like loan shark fees I can imagine. We never signed anything agreeing to these exorbitant fees. We owe the money and would like to pay it but XXXX XXXX wont take any payments and in the meantime they are setting us up to fail. We believe these are UDAAP violations and that they want our time share back and are forcing our hand. The more time that passes the more the money adds up that we owe them. We were on a monthly since that is easier than having to come up with a lump sum. Looks like they are getting their way so far.
09/15/2017	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	MD 217XX	Web
We bought a time share 11 years ago and paid it off about 2 years ago. In the first 3 years we had constant communication with them either by phone or mail. If we were late in a payment or a change in their bi laws they had no problem getting a hold of us. In the past 7 years we have not received any bills or notice of a debt owed. This past XXXX we received a collection letter stating we owed XXXX for maintenance fees. I immediately called spoke to someone on the phone and then sent a letter asking for proof. Two weeks letter I received a letter from a lawyer with not a breakdown but a letter that I had a timeshare and added almost 600.00 in legal fees. It even states in his letter that a new company had taken over and had failed to notify us and others of this debt. How can this be allowed to allow a debt to go so long without notifying us and then demand it to be paid in full, request proof and then add another XXXX in legal fees. We have worked so hard to improve our credit paying our bills on time and now this. I feel they do this on purpose so consumers like us who ca n't pay the total up front that can add fees to make more money. Please help us solve this
08/01/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	False statements or representation Attempted to collect wrong amount	CO 80227	Web
I received a letter collecting debt from a time share that I own. The original amount was XXXX. I called the Continental central credit, Inc to discuss and understand the debt. Through the years of owning this time share we have always sent money to XXXX resorts and then it was XXXX resorts. I have never received a bill from XXXX the time share organization. After doing some research and several phone calls with XXXX XXXX an employee with Continental Central credit, I agreed to pay the XXXX with XXXX payments a month. He refused to take any money saying that now the bill was XXXX. I told him that i never received a letter asking for this amount and that we never discussed this amount. He still refused to take any money and threatened to report the debt to damage my credit score. Our conversation about payment was discussed on XXXX XXXX, 2016 and by Saturday afternoon XXXX XXXX, I did receive a letter asking for the NEW amount of XXXX. This amount was never discussed and I am really not sure how XXXX XXXX and Continental Central Credit came up with the amount.
08/26/2017	No	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	HI 96786	Web	Servicemember
Received a collection notice in the amount of {$3500.00} for maintenance fees on a timeshare from Continental Central Credit , inc . The amount includes {$1100.00} in fees from previous collection company " XXXX XXXX XXXX, '' and {$880.00} in fees from Continental Central Credit , Inc . The original debt was {$1400.00}. We attempted to make payments to XXXX who returned our payments when made. We disputed the debt for excess fees greater then allowed by law, but nothing happened. Now this new collector " Continental '' is attempting to collect {$3500.00} by adding {$880.00} in fees on top of the {$1100.00} in fees tacked on by XXXX to the original debt. XXXX sold the debt to Continental including their collection fees. The original contract does not include allowed interest or excess fees. XXXX also tacked on interest from the beginning, adding interest before they actually owned the original debt which is not allowed under the FDCPA.
03/24/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	False statements or representation Attempted to collect wrong amount	VA 244XX	Web
I have been paying a month amount as part of payment plan, and as the principal has decreased, the interest has increased which does not make since. The company will not disclose the interest rate and when I questioned it, was lied to an told that there was also another debt sent to the company by the original company for fees due in 2015. I was also told that is trade practice for upcoming fees to be sent collection and not billed to the person if they were already in collection. The fees for 2015 have not even been invoiced by the original company and when they are they are due in XXXX 2015. I have verified this with the original company and notified them that something shady was going on with the collection agency. Also the amounts I am given over the phone and on the letters/invoices sent to me each month do not match. I think the practices of Continential Central Credit need to be investigated as they are being untruthful.
06/05/2018	Yes	Debt collection Other debt	False statements or representation Impersonated attorney, law enforcement, or government official	CA XXXXX	Web
My name is XXXX XXXX XXXX I had filed a previous complaint against XXXX XXXX XXXX complaint # XXXX I called them today @ XXXX and asked for a XXXX XXXX Desk XXXX l2nd letter received from them when I asked to validate the debt. When I asked XXXX if he was a collection supervisor or collections department manager he paused, I asked him again if he was a collections manager or a regular collections rep, he responded " I am a collections manager, I asked if he was the departments collections manager. XXXX XXXX then said " I have collection accounts that I manage '' I advised them that why did he say he was to collections manager since that was misrepresentation to his company. I asked for his collections manager and all he kept doing was going in circles saying the same thing. I who is you collections manager again then he hung up. XXXX XXXX Desk XXXX has violated the FDCPA for claiming to be a collections manager.
03/15/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	NM 87301	Web	Servicemember
I received a bill for XXXX from Continental Central Credit , Inc supposedly for XXXX XXXX. I called this collection agency and they do not answer their phone. I called XXXX XXXX and they said I have a XXXX balance and will be sending me a statement. The hospital where I receive XXXX XXXX was hacked and medical and personal info was taken. I think this is a scam so they could get a small payment and then use this info to drain my account.
01/24/2017	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	NJ 08755	Web
I have been sent 6 requests for payment of what appears to be a time share. The statements are addressed to XXXX XXXX as owner and me as co owner. I do not know a XXXX XXXX and am not the owner or co owner of a property in XXXX XXXX of XXXX MA. I have received statemnts for past due amounts from XXXX and Contintal Central Credit of MA , Inc.
08/13/2017	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	CA 92227	Web
Continental Central Credit , Inc. repeatedly calls from various numbers ( over 20 telephone numbers ). The debt was wrongfully submitted by " creditor '' XXXX XXXX XXXX as the creditor failed to conduct due diligence when billing health insurance.
01/23/2024	No	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 91342	Web

06/01/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 92120	Web

04/30/2021	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	MD 21787	Web	Servicemember

11/17/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	FL 33974	Phone	Older American

07/22/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	KS 67410	Phone	Older American

07/08/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NC 27534	Web

07/06/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	KS 67410	Phone	Older American

06/21/2019	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount		Phone	Older American

02/20/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 92887	Referral

07/31/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	FL 32789	Web

04/24/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	NM 87111	Web

04/18/2018	Yes	Debt collection I do not know	Communication tactics Used obscene, profane, or other abusive language		Phone

02/06/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	VA 23452	Referral

09/18/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	CA 91362	Web

08/16/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	NM 87410	Web	Older American, Servicemember

06/22/2017	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TN 38557	Postal mail

06/05/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	SC 29607	Postal mail

05/05/2017	Yes	Mortgage Other type of mortgage	Struggling to pay mortgage	DC 20019	Postal mail

11/22/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	NY 11413	Postal mail

09/30/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 91748	Web

09/07/2016	Yes	Debt collection Mortgage	False statements or representation Attempted to collect wrong amount	VA 22003	Postal mail

08/16/2016	Yes	Debt collection Mortgage	Cont'd attempts collect debt not owed Debt is not mine	TX 77493	Referral

05/20/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	False statements or representation Attempted to collect wrong amount	OK 74074	Phone	Servicemember

10/29/2015	Yes	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	NV 89102	Referral

10/20/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	MI 49721	Web	Older American

08/13/2015	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	NM 88220	Phone

03/27/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Right to dispute notice not received	FL 32226	Fax	Older American, Servicemember

03/26/2015	Yes	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	MD 20659	Fax	Older American, Servicemember

12/12/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Seized/Attempted to seize property	XXXXX	Web	Older American

10/02/2014	Yes	Debt collection Mortgage	Communication tactics Frequent or repeated calls	UT 84040	Web

09/15/2014	Yes	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	WI 54555	Postal mail

08/28/2014	Yes	Debt collection Mortgage	Communication tactics Frequent or repeated calls	CA 94568	Referral

06/12/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	MD 21146	Referral

11/08/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 94590	Phone

09/27/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	FL 33703	Web	Older American, Servicemember

09/17/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	NY 11581	Phone

08/29/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Right to dispute notice not received	CA 92805	Phone	Older American