Consumer Credit Counseling Service of San Francisco CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/18/2019 Yes
  • Debt collection
  • Mortgage debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • MI
  • 490XX
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My husband is a XXXX veteran and XXXX XXXX XXXX civilian. He has severe health issues. We fell on financial burdens after a car accident took his health in XXXX. A person came to our home today, stopped me when I was locking our privacy gate at the end of our driveway. She said she was from the bank. She handed me a letter after exclaiming in a very loud voice if " Does XXXX XXXX lived here?! ''. I said his name has been XXXX XXXX since XXXX. Legally. She handed me a letter from this " counseling '' agency of Balance and XXXX XXXX and said in the letter that they work with the mortgage company XXXX and XXXX XXXX exclaiming as loud as she could in front of our neighbors that she knows my husband 's father in front of neighbors that were outside and on social media. Calling him by his former name of his abusive father XXXX XXXX. XXXX legally changed his name to XXXX XXXX in XXXX. She claimed she knew his dad and as loud as she could that she went to school with him in front of everyone. She never identified herself by name. Only saying she was from the bank. One neighbor was recording the event on her phone. This took place at the end of our driveway when I was trying to lock our privacy gate. All our neighbors and now his family knows of his financial problems. Our neighbors are very popular on social media and they were recording and listening. She then demanded that she had to take pictures of our home of 20 years because " she had to '', forcing me to unlock the gate and let her in. She not only took one but two or three. She continued to talk about his father as if she was insinuating that she would tell him & his family.